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Wellness Guide (Budtender)

Holistic Industries Norristown, PA 19403
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About Us:

At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding "Greenhouse of Brands" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners.

We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy.

Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.

Our well-established company is growing rapidly and adding to our team of professionals and specialists. Our employees receive PTO, paid Sick Leave and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest.

Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Job:

The Wellness Guide will provide an excellent customer experience while assisting in the sales of product.

  • Consistently delivers the ultimate patient/customer experience in all facets from patient or customer entry to exit; ensure each customer receives full attention during their transaction

  • Ensure all guests are greeted as they arrive and when they depart

  • Maintain proper cash handling procedures at all times

  • Ensure POS counters are ready to go when dispensary opens

  • Assist with running side work, stocking and cleaning during all downtime

  • Maintain fully stocked and clean POS counters at all times

  • Ensure opening and closing cleaning and organization is completed

  • Participate in periodic staff cleanings and meetings

  • Adhere to company SOPs

  • Inform management if any product inventory is running low

  • Be on time and ready to work for each and every shift

  • Be knowledgeable about everything and anything cannabis related

  • Be knowledgeable of all specials

  • Read industry publications to keep up-to-date on trends

  • Ensure self and uniform/clothing are clean and professional and all tools are at work station prepared for shift

  • Physical Demands:
    • Daily

      • Stand for long periods of time.

      • Walk or run for long periods of time.

      • Use their hands to handle, control, or feel objects, tools, or controls.

      • Understand the speech of another person.

      • Speak clearly so listeners can understand.

      • See details of objects that are less than a few feet away.

      • Work non-standard and/or weekend hours.

    • Often

      • Use stomach and lower back muscles to support the body for long periods without getting tired.

      • See details of objects that are more than a few feet away.

      • Use fingers to grasp, move, or assemble very small objects.

      • Hold the arm and hand in one position or hold the hand steady while moving the arm.

      • Focus on one source of sound and ignore others.

      • Hear sounds and recognize the difference between them.

      • Be physically active for long periods without getting tired or out of breath.

      • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.

      • Keep or regain the body's balance or stay upright when in an unstable position.

      • Use one or two hands to grasp, move, or assemble objects.

      • Make quick, precise adjustments to machine controls.

      • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.

About You:

General

  • Due to state regulations, qualified candidates for this position must be at least 18 years of age and able to pass a fingerprinting background check – certain criminal convictions may disqualify candidates based on state medical marijuana licensing regulations.

Education/Experience:

  • High school diploma or equivalent.

  • Dispensary sales experience preferred

  • Customer Service: 2 years

  • Retail Sales: 1 year

  • Must be at least 21 years of age

Technological Skills:

  • POS

Required Knowledge and Skills:

  • Knowledge of marijuana strains, edibles, extracts and other current products on the market

  • Excellent Customer Service Skills

  • Excellent Communication

  • Attention to Detail

  • Precise Math Skills

  • Organizational Skills

  • Multi-task Oriented

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These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A \"GREENHOUSE OF BRANDS\" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners.</b></h3><h3><b>We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy.</b></h3><h3><b>Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.</b></h3><h3><b>Our well-established company is growing rapidly and adding to our team of professionals and specialists. Our employees receive PTO, paid Sick Leave and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest.</b></h3><h3><b>Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</b></h3><h3><b>About the Job:</b></h3><h3><b>The Wellness Guide will provide an excellent customer experience while assisting in the sales of product.</b><b></b></h3><ul><li><h3><b>Consistently delivers the ultimate patient/customer experience in all facets from patient or customer entry to exit; ensure each customer receives full attention during their transaction</b></h3></li><li><h3><b>Ensure all guests are greeted as they arrive and when they depart</b></h3></li><li><h3><b>Maintain proper cash handling procedures at all times</b></h3></li><li><h3><b>Ensure POS counters are ready to go when dispensary opens</b></h3></li><li><h3><b>Assist with running side work, stocking and cleaning during all downtime</b></h3></li><li><h3><b>Maintain fully stocked and clean POS counters at all times</b></h3></li><li><h3><b>Ensure opening and closing cleaning and organization is completed</b></h3></li><li><h3><b>Participate in periodic staff cleanings and meetings</b></h3></li><li><h3><b>Adhere to company SOPs</b></h3></li><li><h3><b>Inform management if any product inventory is running low</b></h3></li><li><h3><b>Be on time and ready to work for each and every shift</b></h3></li><li><h3><b>Be knowledgeable about everything and anything cannabis related</b></h3></li><li><h3><b>Be knowledgeable of all specials</b></h3></li><li><h3><b>Read industry publications to keep up-to-date on trends</b></h3></li><li><h3><b>Ensure self and uniform/clothing are clean and professional and all tools are at work station prepared for shift</b></h3></li><li><h3><b>Physical Demands:</b><br /><ul><b></b><li><h3><b>Daily</b></h3><b></b><ul><li><h3><b>Stand for long periods of time.</b></h3></li><b></b><li><h3><b>Walk or run for long periods of time.</b></h3></li><b></b><li><h3><b>Use their hands to handle, control, or feel objects, tools, or controls.</b></h3></li><b></b><li><h3><b>Understand the speech of another person.</b></h3></li><b></b><li><h3><b>Speak clearly so listeners can understand.</b></h3></li><b></b><li><h3><b>See details of objects that are less than a few feet away.</b></h3></li><b></b><li><h3><b>Work non-standard and/or weekend hours.</b></h3></li><b></b></ul></li><li><h3><b>Often</b></h3><b></b><ul><li><h3><b>Use stomach and lower back muscles to support the body for long periods without getting tired.</b></h3></li><b></b><li><h3><b>See details of objects that are more than a few feet away.</b></h3></li><b></b><li><h3><b>Use fingers to grasp, move, or assemble very small objects.</b></h3></li><b></b><li><h3><b>Hold the arm and hand in one position or hold the hand steady while moving the arm.</b></h3></li><b></b><li><h3><b>Focus on one source of sound and ignore others.</b></h3></li><b></b><li><h3><b>Hear sounds and recognize the difference between them.</b></h3></li><b></b><li><h3><b>Be physically active for long periods without getting tired or out of breath.</b></h3></li><b></b><li><h3><b>Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.</b></h3></li><b></b><li><h3><b>Keep or regain the body's balance or stay upright when in an unstable position.</b></h3></li><b></b><li><h3><b>Use one or two hands to grasp, move, or assemble objects.</b></h3></li><b></b><li><h3><b>Make quick, precise adjustments to machine controls.</b></h3></li><b></b><li><h3><b>Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.</b></h3></li><b></b></ul></li></ul></h3></li></ul><h3><b>About You:</b></h3><h3><b>General</b></h3><ul><li><h3><b>Due to state regulations, qualified candidates for this position must be at least 18 years of age and able to pass a fingerprinting background check – certain criminal convictions may disqualify candidates based on state medical marijuana licensing regulations.</b></h3></li></ul><h3><b>Education/Experience:</b></h3><ul><li><h3><b>High school diploma or equivalent.</b></h3></li><li><h3><b>Dispensary sales experience preferred</b></h3></li><li><h3><b>Customer Service: 2 years</b></h3></li><li><h3><b>Retail Sales: 1 year</b></h3></li><li><h3><b>Must be at least 21 years of age</b></h3></li></ul><h3><b>Technological Skills:</b></h3><ul><li><h3><b>POS</b></h3></li></ul><h3><b>Required Knowledge and Skills:</b></h3><ul><li><h3><b>Knowledge of marijuana strains, edibles, extracts and other current products on the market</b></h3></li><li><h3><b>Excellent Customer Service Skills</b></h3></li><li><h3><b>Excellent Communication</b></h3></li><li><h3><b>Attention to Detail</b></h3></li><li><h3><b>Precise Math Skills</b></h3></li><li><h3><b>Organizational Skills</b></h3></li><li><h3><b>Multi-task Oriented</b></h3></li></ul></div></div>","company":{"companyType":"Private/Established","name":"Holistic Industries","logoUrl":"/logos/holistic-industries-4220d7f16955c0fb84c141cd558dad64.png"},"location":{"country":"United States","address":"Norristown, PA 19403","city":"Norristown","stateProvince":"PA"},"frontendLink":"/job-posting/holistic-industries/wellness-guide-budtender/2071d96d4a15d66525754c70533a952f","title":"Wellness Guide (Budtender)","hash":"2071d96d4a15d66525754c70533a952f","postingUrl":"https://www.indeed.com/job/wellness-guide-budtender-4db60bc1c0e20146"},{"employmentType":"Part-time","postedOn":"3 days ago","description":"<div><p><b>About us</b></p><p>Hemp Ville CBD</p><p>HempVille CBD Southaven provides the top CBD &amp; Delta-8 brands &amp; products in the business along with the best trained, educated staff to offer our customers a natural alternative to pharmaceuticals and their health needs.</p><p>Applicant will be required to manage shifts and must have the ability to work by themselves once trained. Applicant must be detailed oriented, dependable, honest with high integrity, great people and communication skills, and must have the desire to learn about the CBD industry and help people with their needs. Applicant must be a minimum of 21 years of age and have dependable transportation.</p><p>Job Type: Part-time</p><p>Pay: $9.00 - $12.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Southaven, MS 38671: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Hemp Ville CBD"},"location":{"country":"United States","address":"Southaven, MS 38671","city":"Southaven","stateProvince":"MS"},"frontendLink":"/job-posting/hemp-ville-cbd/customer-service-representative/a207d72bf1757d7f914d3be7c823b37f","title":"Customer Service Representative","hash":"a207d72bf1757d7f914d3be7c823b37f","postingUrl":"https://www.indeed.com/job/customer-service-representative-6c7c4d0388bed111"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>The Apothecarium</b> dispensaries are known for emphasizing education and customer service for seniors, first-time dispensary visitors, and patients with serious medical conditions. We focus on providing our guests with in-depth, one-on-one consultations from highly trained cannabis consultants. The Apothecarium has carefully cultivated a work environment in which our team members are constantly challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for medical cannabis, innovation, and active participation in the communities we serve.</p><p><b>Position Summary: </b></p><p>The primary responsibility of a Wellness Associate is to provide compassionate, friendly, and professional customer service to our patients. Key responsibilities include greeting patients and visitors, check-in, verifying eligibility for medical marijuana, and completing accurate and compliant transactions and fulfillment of patient orders, all while providing top notch customer service. Wellness Associates will also assist patients in learning and understanding about medical marijuana in effort to help them make informed decisions about their care. Please note, that this position requires availability on evenings and weekends.</p><p><b>Responsibilities include, but are not limited to: </b></p><ul><li>Assist patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.</li></ul><ul><li>Assist with intake of new patients, orienting new patients to TerrAscend NJ’s policies, rules and procedures.</li></ul><ul><li>Management of patient records through the internal management system.</li></ul><ul><li>Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.</li></ul><ul><li>Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.</li></ul><ul><li>Develop and maintain strong relationships with patients and caregivers by anticipating needs.</li></ul><ul><li>Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.</li></ul><p><b>Qualifications and Education Requirements: </b></p><ul><li>Must be at least 18 years of age or older.</li></ul><ul><li>High School Diploma or GED required.</li></ul><ul><li>Must have good organizational and computer skills.</li></ul><ul><li>Must have excellent interpersonal communications skills as well as the ability to multitask.</li></ul><ul><li>Cannabis experience a plus.</li></ul><ul><li>At least 1 year of customer service, retail or related experience preferred.</li></ul><ul><li>Must be flexible regarding work schedule, including evenings, weekends, and holidays.</li></ul><p><b>*** Background Check Requirement ***</b></p><p>As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check. Individuals that have been convicted of a criminal offense related to the sale or possession of illegal drugs, narcotics or controlled substances may not hold a position with TerrAscend.</p><p><b>EEO Statement: </b></p><p>At The Apothecarium, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. The Apothecarium is committed to assuring equal employment opportunities to all employees and applicants.</p><p>The Apothecarium is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.</p><p><b>Disclaimer</b></p><p>This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.</p><p>Job Type: Full-time</p><p>Pay: $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>How many years of customer service and/or retail experience do you have?</li><li>Are you available to work some weekends?</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"The Apothecarium","logoUrl":"/logos/the-apothecarium-97835fc63deff1b6a7896ff283419c40.jpeg"},"location":{"country":"United States","address":"Thorndale, PA 19372","city":"Thorndale","stateProvince":"PA"},"frontendLink":"/job-posting/the-apothecarium/wellness-associate/10b5fc607d6eb3e7522753fc082370fa","title":"Wellness Associate","hash":"10b5fc607d6eb3e7522753fc082370fa","postingUrl":"https://www.indeed.com/job/wellness-associate-5be369e32496fcfb"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>Location: Franklin, MA</p><p><b>PARALLEL</b></p><p>Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.</p><p>IN A NUTSHELL…</p><p>The Guide is responsible for interacting with patients in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. Report directly to the Store Manager, Assistant Store Manager, and Lead Guides.</p><p>This role is with Massachusetts (NETA), one of the renowned retail brands under the Parallel umbrella.</p><p>Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit .</p><p><b>WHAT YOU WILL BE DOING</b></p><p>• Follow NETA Policies &amp; Procedures for daily operations and fully comply with state medical marijuana regulations</p><p>• Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport</p><p>• Provide product expertise and knowledge to patients and explain the potential benefits of each various type and strain of medical marijuana, as well as methods of use</p><p>• Identify unique needs of each individual patient by demonstrating compassion, empathy and sensitivity</p><p>• Answer patient and caregiver questions and provide resources to assist in their medical use of marijuana</p><p>• Participate in the patient intake process, maintaining appropriate paperwork and patient records</p><p>• Maintain privacy and confidentiality of sensitive patient information</p><p>• Accurately receive, prepare and complete patient orders and sales utilizing point-of-sale and</p><p>• Accurately enter all patient record information within point of sale system</p><p>• Help to ensure the store is stocked, clean and in proper operational order</p><p>• Work in close coordination with a team of other patient services associates</p><p>• Supports the team work effort in both opening and closing procedures</p><p>• Act as a liaison between patients and NETA management to continually improve the customer experience</p><p>• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brand</p><p>• Performs other duties and tasks as assigned</p><p>EXPERIENCE AND SKILLS YOU'LL BRING</p><p>• Age 21 or over (Required)</p><p>• High School Diploma or equivalent (Required)</p><p>• Valid Government-Issued Photo ID (Required)</p><p>• Previous retail or customer service experience (Required)</p><p>• Knowledge of basic computer skills, point of sale software and cash management (Required)</p><p>• Must successfully complete role specific training program. This includes passing the Dispensing test at the conclusion of the training program and independently perform all functions of the role</p><p>• Ability to deal with problems and resolve in a professional manner</p><p>• Must be available to work weekends and applicable holidays</p><p>• Positive attitude and strong work ethic</p><p>• Demonstrates high emotional intelligence</p><p>• Ability to effectively multi-task</p><p>• Must be highly organized and have extreme attention to detail</p><p>• Passionate about the importance of medical marijuana</p><p>YOU WILL BE SUCCESSFUL IF YOU…</p><p>• Are self-motivated; micro-managing isn't fun for anyone</p><p>• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>• Can work fast and be flexible; our industry is always changing</p><p>• Play nice with others; we collaborate with each other a lot</p><p>• Think creatively; sometimes, the \"traditional\" solution isn't the best one</p><p><b>WHAT YOU GET</b></p><p>• Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs</p><p>• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>• Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>• Employee discount</p><p>• Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>• Ability to stand for prolonged periods of time, and perform weighing, counting, calculating and computer processing operations.</p><p>• Ability to lift 30 lbs. unassisted.</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 31104 Category: Retail , Keywords: Assistant Store Manager</p></div>","company":{"companyType":"Public/Growth","name":"Neta"},"location":{"country":"United States","address":"Wrentham, MA, USA","city":"Wrentham","stateProvince":"MA"},"frontendLink":"/job-posting/neta/customer-care-representative/d21d22d1eb937e60d472f2d3e8707535","title":"Customer Care Representative","hash":"d21d22d1eb937e60d472f2d3e8707535","postingUrl":"https://www.emploze.com/job/customer-care-representative-in-wrentham-massachusetts/6491-1262156754D2"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>PharmaCentra d/b/a CannabisBPO of Americus, GA is looking to hire a full-time Remote Customer Service Representative to communicate effectively with legal cannabis retail managers and customers. This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment. Full-time employees also have access to group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance. If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry! ABOUT PHARMACENTRA LLCFounded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles. A DAY IN THE LIFE OF A FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVEAs a Remote Customer Service Representative, you are on the front lines of what we do for the legal cannabis community. You work with various people on behalf of our clients as customer service representatives within the cannabis industries. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for. You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients! QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVEHigh school diploma or equivalentOne year of customer service or call center experienceKnowledge of the legal cannabis industryAbility to work in a quiet and private work-from-home environment where high-speed internet is maintainedComputer skills with a working knowledge of Microsoft Windows / OfficeAbility to pass a background checkExcellent customer service skillsApplicants Living in following States Will Not Be Considered: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Iowa, Maine, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, South Dakota, Utah, Washington, nor District of Columbia.Bilingual skills in Spanish are preferred. Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position! FULL-TIME CONTACT CENTER WORK SCHEDULEBecause most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions. Full-time employees can expect to work 38-40 hours per week. At least one weekend day is required. This is a work-from-home call center position. NOW ACCEPTING APPLICATIONS FROM: AL, FL, GA, IN, KS, KY, LA, MI, NM, NC, ND, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY READY TO JOIN OUR TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you</p></div>","company":{"companyType":"Private/Established","name":"CannabisBPO","logoUrl":"/logos/cannabisbpo-0533fc00a84defc3d74630f1d80984bc.jpeg"},"location":{"country":"United States","address":"Georgia, USA","stateProvince":"GA"},"frontendLink":"/job-posting/cannabisbpo/customer-service/028a777601afd4f941f6adb2b33daee6","title":"Customer Service","hash":"028a777601afd4f941f6adb2b33daee6","postingUrl":"https://www.adzuna.com/details/2338725963"},{"postedOn":"8 days ago","description":"<div><div><h3><b>About Us:</b></h3><h3><b>At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding \"Greenhouse of Brands\" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A \"GREENHOUSE OF BRANDS\" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners.</b></h3><h3><b>We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy.</b></h3><h3><b>Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.</b></h3><h3><b>Our well-established company is growing rapidly and adding to our team of professionals and specialists. Our employees receive PTO, paid Sick Leave and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest.</b></h3><h3><b>Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</b></h3><h3><b>About the Job:</b></h3><h3><b>The Wellness Guide will provide an excellent customer experience while assisting in the sales of product.</b><b></b></h3><ul><li><h3><b>Consistently delivers the ultimate patient/customer experience in all facets from patient or customer entry to exit; ensure each customer receives full attention during their transaction</b></h3></li><li><h3><b>Ensure all guests are greeted as they arrive and when they depart</b></h3></li><li><h3><b>Maintain proper cash handling procedures at all times</b></h3></li><li><h3><b>Ensure POS counters are ready to go when dispensary opens</b></h3></li><li><h3><b>Assist with running side work, stocking and cleaning during all downtime</b></h3></li><li><h3><b>Maintain fully stocked and clean POS counters at all times</b></h3></li><li><h3><b>Ensure opening and closing cleaning and organization is completed</b></h3></li><li><h3><b>Participate in periodic staff cleanings and meetings</b></h3></li><li><h3><b>Adhere to company SOPs</b></h3></li><li><h3><b>Inform management if any product inventory is running low</b></h3></li><li><h3><b>Be on time and ready to work for each and every shift</b></h3></li><li><h3><b>Be knowledgeable about everything and anything cannabis related</b></h3></li><li><h3><b>Be knowledgeable of all specials</b></h3></li><li><h3><b>Read industry publications to keep up-to-date on trends</b></h3></li><li><h3><b>Ensure self and uniform/clothing are clean and professional and all tools are at work station prepared for shift</b></h3></li><li><h3><b>Physical Demands:</b><br /><ul><b></b><li><h3><b>Daily</b></h3><b></b><ul><li><h3><b>Stand for long periods of time.</b></h3></li><b></b><li><h3><b>Walk or run for long periods of time.</b></h3></li><b></b><li><h3><b>Use their hands to handle, control, or feel objects, tools, or controls.</b></h3></li><b></b><li><h3><b>Understand the speech of another person.</b></h3></li><b></b><li><h3><b>Speak clearly so listeners can understand.</b></h3></li><b></b><li><h3><b>See details of objects that are less than a few feet away.</b></h3></li><b></b><li><h3><b>Work non-standard and/or weekend hours.</b></h3></li><b></b></ul></li><li><h3><b>Often</b></h3><b></b><ul><li><h3><b>Use stomach and lower back muscles to support the body for long periods without getting tired.</b></h3></li><b></b><li><h3><b>See details of objects that are more than a few feet away.</b></h3></li><b></b><li><h3><b>Use fingers to grasp, move, or assemble very small objects.</b></h3></li><b></b><li><h3><b>Hold the arm and hand in one position or hold the hand steady while moving the arm.</b></h3></li><b></b><li><h3><b>Focus on one source of sound and ignore others.</b></h3></li><b></b><li><h3><b>Hear sounds and recognize the difference between them.</b></h3></li><b></b><li><h3><b>Be physically active for long periods without getting tired or out of breath.</b></h3></li><b></b><li><h3><b>Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.</b></h3></li><b></b><li><h3><b>Keep or regain the body's balance or stay upright when in an unstable position.</b></h3></li><b></b><li><h3><b>Use one or two hands to grasp, move, or assemble objects.</b></h3></li><b></b><li><h3><b>Make quick, precise adjustments to machine controls.</b></h3></li><b></b><li><h3><b>Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.</b></h3></li><b></b></ul></li></ul></h3></li></ul><h3><b>About You:</b></h3><h3><b>General</b></h3><ul><li><h3><b>Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state medical marijuana licensing regulations.</b></h3></li></ul><h3><b>Education/Experience:</b></h3><ul><li><h3><b>High school diploma or equivalent.</b></h3></li><li><h3><b>Dispensary sales experience preferred</b></h3></li><li><h3><b>Customer Service: 2 years</b></h3></li><li><h3><b>Retail Sales: 1 year</b></h3></li><li><h3><b>Must be at least 21 years of age</b></h3></li></ul><h3><b>Technological Skills:</b></h3><ul><li><h3><b>POS</b></h3></li></ul><h3><b>Required Knowledge and Skills:</b></h3><ul><li><h3><b>Knowledge of marijuana strains, edibles, extracts and other current products on the market</b></h3></li><li><h3><b>Excellent Customer Service Skills</b></h3></li><li><h3><b>Excellent Communication</b></h3></li><li><h3><b>Attention to Detail</b></h3></li><li><h3><b>Precise Math Skills</b></h3></li><li><h3><b>Organizational Skills</b></h3></li><li><h3><b>Multi-task Oriented</b></h3></li></ul></div></div>","company":{"companyType":"Private/Established","name":"Holistic Industries","logoUrl":"/logos/holistic-industries-4220d7f16955c0fb84c141cd558dad64.png"},"location":{"country":"United States","address":"Detroit, MI 48216","city":"Detroit","stateProvince":"MI"},"frontendLink":"/job-posting/holistic-industries/wellness-guide-budtender/03eeb2b75d37e93931f6864b4569dcea","title":"Wellness Guide (Budtender)","hash":"03eeb2b75d37e93931f6864b4569dcea","postingUrl":"https://www.indeed.com/job/wellness-guide-budtender-42ea9dd3a4c0688e"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p><b>Job Description</b></p><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazines Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (CPG) approach to cannabis, Crescos house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindys, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Crescos national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industrys first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nations cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>POSITION SUMMARY</b></p><p>We are looking for a Call Center Associate that will be the liaison between Cresco Labs and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The ideal candidate will possess the drive to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Operate daily as both a patient advocate and a company advocate</p><p>• Call center associates will work with in-house cannabis experts to continue their journey of cannabis education.</p><p><b>• Speak with patients over the phone and in person regarding FAQs that may include the following General Questions about:</b></p><p>• Cannabis and specific Cresco Labs FL cannabis products</p><p>• Cresco Labs FL locations and delivery zones/schedules</p><p>• How to become a patient and make the most of the current FL medical marijuana program</p><p>• Create and execute patient orders in seed-to-sale software and the OMMU registry.</p><p>• Maintain a patient log.</p><p>• Follow up with patients post order to gather and communicate feedback on products and service.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.</p><p>• Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders</p><p>• Maintain orders and update CRM and patient log as necessary.</p><p>• May be required to support physician outreach team by working with physicians over the phone and face to face.</p><p>• Participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to their direct report.</p><p><b>• Required competency to learn, understand, and perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office Suite; gmail/google, etc.</p><p><b>SKILLS AND ATTRIBUTES</b></p><p>The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.</p><p><b>JUDGMENT AND DECISION MAKING</b></p><p>• Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.</p><p>• Demonstrates good judgment in respecting the confidentiality of patient and company information.</p><p>• Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties.</p><p><b>REQUIREMENTS</b></p><p>• High School Diploma or equivalent</p><p>• Previous experience would be beneficial, but not necessary</p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• Bilingual and multi-lingual are encouraged to apply, but not required.</p><p><b>Physical Demands:</b></p><p>The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time \" repetitive motion of hands, fingers and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Casselberry, FL, USA","city":"Casselberry","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-associate/fe493901c7d9ecc55e10fdc17ea2d864","title":"Call Center Associate","hash":"fe493901c7d9ecc55e10fdc17ea2d864","postingUrl":"https://www.snagajob.com/jobs/645274794"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p>About LeafLink</p><p>LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations.</p><p>With thousands of retailers and thousands of brands across 26 territories in the US and Canada, we are setting the industry standard for how cannabis businesses grow together. LeafLink annually processes and manages more than $1 billion in wholesale cannabis orders - you can learn more about our history and path to $1B here http://firstbillion.leaflink.com/.</p><p>Our team, backed by funding from leading VC's, including Thrive Capital and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare and we're just getting started!</p><p>The Role</p><p>LeafLink is looking for a Customer Support Agent to support users across our multiple solution lines. They will work collaboratively with solution line experts to thoroughly understand the unique value propositions, the distinct workflows, and the best customers solutions across each line.</p><p>We know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We have built and continue to expand our team of creative problem-solvers from a diverse group of industries, specialties and backgrounds.</p><p><b>Responsibilities</b></p><p>• Execute policies and procedures to facilitate a high quality support experience for customers across solution lines.</p><p>• Hit target performance metrics and goals including first response time, time to resolution, and CSAT.</p><p>• Use support tools to respond to users, track trends, implement new process improvements, and track tickets. Track activities in CRM to share customer touchpoints with CSMs and account stakeholders.</p><p>• Ensure updated content across customer-facing resources through article development, macro creation, and video development.</p><p>• Act as a liaison between the customer support team and other internal and external teams.</p><p>• Identify and share customer trends and product feedback to improve the customer experience and drive further retention.</p><p>• Utilize Jira to consolidate, solidify, and share end user product feedback with the product team.</p><p>• Be a power user of LeafLink to develop and maintain a thorough understanding of the product and internal systems.</p><p>• Help both customers and colleagues succeed through knowledge sharing and identifying creative solutions and work-arounds to multiple workflow needs.</p><p>• Performs other related duties as assigned.</p><p><b>Qualifications</b></p><p>• 2+ years of experience with customer support for a SaaS platform. Marketplace and/or ecommerce experience is a plus.</p><p>• Track record for supporting customer service function while a company is growing at scale.</p><p>• Experience with servicing multiple business lines and users across multiple platforms.</p><p>• Ability to partner with business teams on commercial concepts and distribution strategies to ensure a collaborative customer engagement approach.</p><p>• Excellent communication skills to respond to users through email, ticketing system, and phone.</p><p>• Experience using Zendesk, Jira, and Salesforce required.</p><p><b>Benefits</b></p><p>• Flexible PTO to give our employees a little extra R&amp;R when they need it</p><p>• Competitive compensation and 401k</p><p>• Comprehensive health coverage (medical, dental, vision)</p><p>• Commuter Benefits through a Flexible Spending Account</p><p>• A robust stock option plan to give our employees a direct stake in LeafLink’s success</p></div>","company":{"companyType":"Private/Established","name":"LeafLink","logoUrl":"/logos/leaflink-580183521ffe570c90670c4a1767fdb6.png"},"location":{"country":"United States","address":"New York, NY, USA","stateProvince":"NY"},"frontendLink":"/job-posting/leaflink/customer-support-agent/d70af6003f87d99e5c41fcf7fd7f5892","title":"Customer Support Agent","hash":"d70af6003f87d99e5c41fcf7fd7f5892","postingUrl":"https://www.ventureloop.com/ventureloop/job/1672865/leaflink/customer-support-agent"},{"postedOn":"3 days ago","description":"<div><div><p><b>Customer Support Center Assistant Manager</b></p><p><b>Department:</b><b> </b>Customer Support Center</p><p><b>Reports to:</b><b> </b>Customer Support Center Manager</p><p><b>FLSA Status:</b><b> </b>Regular- Exempt</p><br /><p></p><p><b>Role Summary:</b><b></b></p><p>The Customer Support Center Assistant Manager is responsible for ensuring the proper and effective operation of a business. This role requires individuals to oversee the day-to-day work and operations of mid and entry level employees to ensure adherence to organization guidelines.</p><br /><p></p><p><b>Key Duties and Responsibilities</b></p><ul><li>Leading, managing, and directing a call center with 100+ employees</li><li>Develop objectives and measurables for the call center's day-to-day activities</li><li>Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)</li><li>Building and leading a strong group of team leads who are responsible for answering representative's questions, guiding them through difficult calls or issues, and handling difficult issues that cannot be fielded by representatives</li><li>Leading team meetings, asking questions to better understand the calls representatives are receiving, educate and coach the team regarding processes and practices, and explain expectations to employees</li><li>Assisting other management team members in identifying trends and establishing call center goals</li><li>Ensuring staff members are achieving desired service levels and taking corrective action, as needed</li><li>Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction</li><li>Upholding Trulieve's customer service standards</li><li>Taking on other tasks or projects to support employees, other managers, and call center operations</li></ul><br /><p></p><p><b>SKILLS AND QUALIFICATIONS</b></p><ul><li>4 years work experience desired, with a background in contact center management</li><li>Must be at least 21 years of age</li><li>Ability to lead and manage a large team</li><li>Ability to multitask and remain calm under pressure, especially during peak hours or intense situations</li><li>Exceptional interpersonal, customer service, problem-solving, verbal and written communications, and conflict resolution skills</li><li>Knowledge of management principles and familiarity with company products, services, and policies</li><li>Strong coaching and leadership skills, ability to motivate employees</li><li>Decisiveness and attention to detail</li><li>Proficiency with necessary technology, including computers, software applications, phone systems, etc.</li><li>Must possess the mental and physical capacities necessary to perform the job duties</li><li>Must be able to pass a level 1 and level 2 background check and drug screening</li></ul><br /><p></p><p></p><p><b>Trulieve is One Team</b>- From our budtenders to our board members and our cultivators to our CEO, Trulieve is one team dedicated to providing the highest level of cannabis products and customer service experience. We are committed to fostering a diverse, inclusive, and representative workplace, where everyone feels respected and where their work is valued.</p><p><b>Trulieve is Passionate</b>- Our patients and staff each have their own personal and emotional connection with cannabis. We share that passion in creating products and a personalized customer experience that is designed to help each individual find the best product for them. Our knowledgeable staff in our dispensaries and our call centers are always wiling to share their expertise and help customers understand what options are right for them.</p><p><b>Trulieve is a Trusted Leader</b>- Trulieve believes transparency fosters trust, which is why Trulieve has the most comprehensive lab testing in Florida and each Trulieve product has a third-party lab report that can be found in our searchable test results database.</p><p><b>Trulieve in Innovative</b>- Customer preferences are rapidly evolving, and we are constantly expanding our offering of quality cannabis products to meet your needs. Our focus on product quality along with exceptional service is what fuels us as well as looking to research and develop new offerings to bring relief you can rely on.</p><p><b>Trulieve is Committed</b>- We are committed- to our patients and customers, our employees, our investors, our communities- to everyone who makes Trulieve the company that it is. We believe it is our responsibility to not only serve each of our customer but also the communities that we are part of.</p><p>That’s why we have worked to establish meaningful partnerships that support organizations working to build communities and improve lives, invest in underserved communities, source local materials and labor wherever possible and be a good neighbor and partner everywhere that we operate.</p><br /><p></p><p><b>ADDITIONAL MINIMUM QUALIFICATIONS</b></p><p>Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient base that we respectively serve. To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients which may exhibit opportunities to assess the situation and apply meaningful service. In addition, must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve’s objective in serving our patient base with excellent customer service.</p><br /><p></p><p>WORK SCHEDULE:</p><p>45+ hours weekly with flexible hours depending on call center needs. Must be available to work occasional evenings, weekends and holidays.</p><br /><p></p><p><b>Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace</b></p></div><p></p></div>","company":{"companyType":"Public/Established","name":"Trulieve, INC","logoUrl":"/logos/trulieve-1d76a294c42e35e1fad949d6f74742d9.png"},"location":{"country":"United States","address":"Clearwater, FL 33763","city":"Clearwater","stateProvince":"FL"},"frontendLink":"/job-posting/trulieve-inc/customer-support-center-assistant-manager/077a8abcce6225d8faca20dad9f1a178","title":"Customer Support Center Assistant Manager","hash":"077a8abcce6225d8faca20dad9f1a178","postingUrl":"https://www.indeed.com/job/customer-support-center-assistant-manager-909b862119e66b84"},{"employmentType":"Full-time, Part-time","postedOn":"2 days ago","description":"<div><p><b><i>We are looking for ENTHUSIASTIC and PASSIONATE individuals to join our Dispensary Team. </i></b></p><p><b><i>We are seeking candidates looking to work 3rd shift (11p -7am) </i></b></p><p><b><i>TYPICAL DAILY FUNCTIONS</i></b></p><p>· Warmly welcome customers arriving at our Dispensary</p><p>· Check-in Customers through our POS system</p><p>· Check-in drivers and log their ride(s)</p><p>· Provide an exceptional sales experience to each and every customer</p><p>· Answer customer questions related to the products we sell; both via phone and on the sales floor</p><p><b><i>QUALITIES WE ARE LOOKING FOR: </i></b></p><p>· POSTIVE, ENTHUSIASTIC AND OUTGOING PERSONALITY</p><p>· Professional attitude with excellent communication skills</p><p>· Should have basic knowledge of Marijuana and its properties</p><p>· Team Player, willing to fill any needs required to make the customer experience fantastic</p><p>· Fast learner than works well with minimal supervision</p><p><b><i>JOB REQUIREMENTS: </i></b></p><p>· Must have Customer Service, Sales, or Hospitality experience</p><p>· Must be 21 years old</p><p>· Must be professional with a GREAT attitude and friendliness</p><p>· Must have High School Diploma or GED</p><p>· Must have reliable transportation</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $12.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Fidelis Holdings","logoUrl":"/logos/fidelis-holdings-e4fb9ebb6723f3894dcf23ffd239a9b7.png"},"location":{"country":"United States","address":"Las Vegas, NV 89119","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/fidelis-holdings/overnight-sales-budtender-front-desk/f4e06c9f0c575ab6e9778e91136cda6f","title":"Overnight Sales (Budtender) / Front Desk","hash":"f4e06c9f0c575ab6e9778e91136cda6f","postingUrl":"https://www.indeed.com/job/overnight-sales-budtender-front-desk-d942950fae6c3644"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Join an exciting workplace where you can experience career growth, meet amazing colleagues and be a pioneer in an emerging industry.</p><p>You Will</p><p>Are you an energetic person looking for an exciting industry and career growth. We are seeking a hardworking, honest and conscientious person to join the Zenabis family.</p><p>• Be THE caretaker for our cannabis plants</p><p>• Foster a proactive, problem-solving approach and enjoy working in a diverse team</p><p>• Understand the importance of quality, safety and documentation due to the regulatory requirements of the cannabis industry</p><p>About The Position</p><p>The Cultivation Technician will report to one of the Cultivation Department Supervisors and will be responsible for carrying out cultivation related tasks, including but not limited to: cloning, irrigation, plant maintenance, biologicals application, transplantation and crop maintenance.</p><p>The Cultivation Technician will carry out Zenabis’ policies procedures and contribute towards the goal of achieving production targets within set timelines.</p><p>We are seeking individuals who work exceptionally well in a team environment, who are motivated to excel in their field and who comes to work with a positive attitude! Experience within the industry is an asset, however all applications will be considered.</p><p>What You’ll Do</p><p>• Maintain plants and crop health under the guidance of Cultivation Department Supervisors,</p><p>• Scouting for pests and diseases,</p><p>• Propagation and management of propagated plants</p><p>• Follow standard operating procedures (SOPs) for all production activities at all times to produce consistent quality cannabis products</p><p>• Ensure workspace, equipment, tools and production areas are clean and sanitary, and within regulatory guidelines,</p><p>• When documenting activities, ensure GPP practices are followed at all times</p><p>• Ensure refuse and waste products are managed and destroyed as per the current approved standard operating procedures</p><p>• Employ professional and clear communication practices to maintain a positive and progressive team atmosphere</p><p>• Other responsibilities as assigned by Department Supervisors/Leads and Managers</p><p>Your Background, Skills And Abilities</p><p>• High school diploma or equivalent</p><p>• Demonstrated ability to work in a regulated environment such as commercial food, national grocery store, national retailer, etc.</p><p>• Ability to work in fast paced and growing environment</p><p>• Commercial production horticulture or cannabis experience is considered an asset</p><p>• Post-secondary Diploma in Agriculture/Horticulture/Forestry and (or) any other related technical discipline is desirable</p><p>• Demonstrated experience in cultivation of cannabis or other delicate commercial crops is considered an asset</p><p>• BC Pesticide Applicator’s license is considered an asset.</p><p>Other Key Details</p><p><b>What’s in it For You:</b></p><p>• Hourly Position</p><p>• Work hours: Shift work; some occasional weekend work or on-call work may be required depending on business needs and per the direction of the immediate supervisor or manager.</p><p>• Physical aptitude and health necessary to perform manual labor tasks required for the proper management of cultivation ware</p><p>About Zenabis</p><p>Zenabis is a significant Canadian licensed cultivator of medical and recreational cannabis, and part of the greater HEXO Corp Cannabis producers. Zenabis employs staff coast-to-coast, across facilities in Atholville, New Brunswick, Langley, British Columbia; and Stellarton, Nova Scotia. Zenabis currently has 96,400 kg of licensed cannabis cultivation space and four licensed facilities. Zenabis and HEXO have over 3.5 million square feet of total facility space dedicated to cannabis production.</p><p>Powered by JazzHR</p></div>","company":{"website":"zenabis.com","companyType":"Public/Established","name":"Zenabis","logoUrl":"/logos/zenabis-8de6b1511ca7bedbbfb66faf06991126.jpeg"},"location":{"country":"Canada","address":"Maple Ridge, BC","city":"Maple Ridge","stateProvince":"BC"},"frontendLink":"/job-posting/zenabis/cultivation-personnel-cannabis/d9384c06c3223396d8ff02310d197b92","title":"Cultivation Personnel (Cannabis)","hash":"d9384c06c3223396d8ff02310d197b92","postingUrl":"https://ca.linkedin.com/jobs/view/cultivation-personnel-cannabis-at-zenabis-2660852252"},{"postedOn":"3 days ago","description":"<div><div><p><b>Join an exciting workplace where you can experience career growth, meet amazing colleagues and be a pioneer in an emerging industry.</b></p><p>Are you an energetic person looking for an exciting industry and career growth? We are seeking a hardworking, honest and conscientious person to join the Zenabis/HEXO family. You will:</p><ul><li>Be THE caretaker for our cannabis plants</li><li>Foster a proactive, problem-solving approach and enjoy working in a diverse team</li><li>Understand the importance of quality, safety and documentation due to the regulatory requirements of the cannabis industry</li></ul><p><b>About the Position:</b></p><p>Cultivation Personnel will report to one of the Assistant Growers, and will be responsible for carrying out cultivation related tasks, including but not limited to: cloning, irrigation, plant maintenance, biologicals application, transplantation and crop maintenance.</p><p>Cultivation Personnel will carry out Zenabis’ policies procedures and contribute towards the goal of achieving production targets within set timelines.</p><p>We are seeking individuals who work exceptionally well in a team environment, who are motivated to excel in their field and who comes to work with a positive attitude! Experience within the industry is an asset, however all applications will be considered.</p><p><b>What You’ll Do:</b></p><ul><li>Maintain plants and crop health under the guidance of the Assistant Growers,</li><li>Scouting for pests and diseases,</li><li>Propagation and management of propagated plants</li><li>Follow standard operating procedures (SOPs) for all production activities at all times to produce consistent quality cannabis products</li><li>Ensure workspace, equipment, tools and production areas are clean and sanitary, and within regulatory guidelines,</li><li>When documenting activities, ensure GPP practices are followed at all times</li><li>Ensure refuse and waste products are managed and destroyed as per the current approved standard operating procedures</li><li>Employ professional and clear communication practices to maintain a positive and progressive team atmosphere</li><li>Other responsibilities as assigned by Department Supervisors/Leads and Managers</li></ul><p><b>Your Background, Skills and Abilities:</b></p><ul><li>High school diploma or equivalent</li><li>Demonstrated ability to work in a regulated environment such as commercial food, national grocery store, national retailer, etc.</li><li>Ability to work in fast paced and growing environment</li><li>Commercial production horticulture or cannabis experience is considered an asset</li><li>Post-secondary Diploma in Agriculture/Horticulture/Forestry and (or) any other related technical discipline is desirable</li><li>Demonstrated experience in cultivation of cannabis or other delicate commercial crops is considered an asset</li><li>BC Pesticide Applicator’s license is considered an asset.</li></ul><p><b>Other Key Details:</b></p><ul><li>Hourly Position</li><li>Work hours: Shift work; some occasional weekend work or on-call work may be required depending on business needs and per the direction of the immediate supervisor or manager.</li><li>Physical aptitude and health necessary to perform manual labor tasks required for the proper management of cultivation ware</li></ul><p></p><p><b><br />About Zenabis</b></p><p><i>Zenabis is a significant Canadian licensed cultivator of medical and recreational cannabis, and part of the greater HEXO Corp Cannabis producers. Zenabis employs staff coast-to-coast, across facilities in Atholville, New Brunswick, Langley, British Columbia; and Stellarton, Nova Scotia. Zenabis currently has 96,400 kg of licensed cannabis cultivation space and four licensed facilities. Zenabis and HEXO have over 3.5 million square feet of total facility space dedicated to cannabis production.</i></p><p></p><p><br /></p><p></p><p>fx9KYZHcgQ</p></div></div>","company":{"companyType":"Public/Established","name":"Zenabis","logoUrl":"/logos/zenabis-8de6b1511ca7bedbbfb66faf06991126.jpeg"},"location":{"country":"Canada","address":"Langley, BC","city":"Langley","stateProvince":"BC"},"frontendLink":"/job-posting/zenabis/cultivation-personnel-cannabis/9173b186281788e10c0c26a2cadffdc4","title":"Cultivation Personnel (Cannabis)","hash":"9173b186281788e10c0c26a2cadffdc4","postingUrl":"https://ca.indeed.com/job/cultivation-personnel-cannabis-fb4dc91b12141c47"},{"employmentType":"Part-time","postedOn":"21 hours ago","description":"<div><p><b>Job Description</b></p><p>Location: Franklin, MA</p><p>Part-time</p><p><b>PARALLEL</b></p><p>Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.</p><p>IN A NUTSHELL…</p><p>The Guide is responsible for interacting with patients in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times Report directly to the Store Manager, Assistant Store Manager, and Lead Guides.</p><p>This role is with Massachusetts (NETA), one of the renowned retail brands under the Parallel umbrella.</p><p>Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.</p><p><b>WHAT YOU WILL BE DOING</b></p><p>• Follow NETA Policies &amp; Procedures for daily operations and fully comply with state medical marijuana regulations</p><p>• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport</p><p>• Provide product expertise and knowledge to patients and explain the potential benefits of each various type and strain of medical marijuana, as well as methods of use</p><p>• Identify unique needs of each individual patient by demonstrating compassion, empathy and sensitivity</p><p>• Answer patient and caregiver questions and provide resources to assist in their medical use of marijuana</p><p>• Participate in the patient intake process, maintaining appropriate paperwork and patient records</p><p>• Maintain privacy and confidentiality of sensitive patient information</p><p>• Accurately receive, prepare and complete patient orders and sales utilizing point-of-sale and</p><p>• Accurately enter all patient record information within point of sale system</p><p>• Help to ensure the store is stocked, clean and in proper operational order</p><p>• Work in close coordination with a team of other patient services associates</p><p>• Supports the team work effort in both opening and closing procedures</p><p>• Act as a liaison between patients and NETA management to continually improve the customer experience</p><p>• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brand</p><p>• Performs other duties and tasks as assigned</p><p>EXPERIENCE AND SKILLS YOU’LL BRING</p><p>• Age 21 or over (Required)</p><p>• High School Diploma or equivalent (Required)</p><p>• Valid Government-Issued Photo ID (Required)</p><p>• Previous retail or customer service experience (Required)</p><p>• Knowledge of basic computer skills, point of sale software and cash management (Required)</p><p>• Must successfully complete role specific training program. This includes passing the Dispensing test at the conclusion of the training program and independently perform all functions of the role</p><p>• Ability to deal with problems and resolve in a professional manner</p><p>• Must be available to work weekends and applicable holidays</p><p>• Positive attitude and strong work ethic</p><p>• Demonstrates high emotional intelligence</p><p>• Ability to effectively multi-task</p><p>• Must be highly organized and have extreme attention to detail</p><p>• Passionate about the importance of medical marijuana</p><p>YOU WILL BE SUCCESSFUL IF YOU…</p><p>• Are self-motivated; micro-managing isn’t fun for anyone</p><p>• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>• Can work fast and be flexible; our industry is always changing</p><p>• Play nice with others; we collaborate with each other a lot</p><p>• Think creatively; sometimes, the “traditional” solution isn’t the best one</p><p><b>WHAT YOU GET</b></p><p>• Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs</p><p>• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>• Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>• Employee discount</p><p>• Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>• Ability to stand for prolonged periods of time, and perform weighing, counting, calculating and computer processing operations.</p><p>• Ability to lift 30 lbs. unassisted.</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 18691PandoLogic. Keywords: Dispensary Patient Consultant, Location: Stoughton, MA - 02072</p></div>","company":{"website":"netacare.org","companyType":"Public/Growth","name":"Neta"},"location":{"country":"United States","address":"Stoughton, MA, USA","city":"Stoughton","stateProvince":"MA"},"frontendLink":"/job-posting/neta/dispensary-guide/1ce20dfabdde2422f26c7ed542acb26a","title":"Dispensary Guide","hash":"1ce20dfabdde2422f26c7ed542acb26a","postingUrl":"https://www.snagajob.com/jobs/630243120"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>POSITION SUMMARY</b></p><p>We are looking for a Call Center Associate that will be the liaison between Cresco Labs and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The ideal candidate will possess the drive to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Operate daily as both a patient advocate and a company advocate</p><p>• Call center associates will work with in-house cannabis experts to continue their journey of cannabis education.</p><p><b>• Speak with patients over the phone and in person regarding FAQs that may include the following General Questions about:</b></p><p>• Cannabis and specific Cresco Labs FL cannabis products</p><p>• Cresco Labs FL locations and delivery zones/schedules</p><p>• How to become a patient and make the most of the current FL medical marijuana program</p><p>• Create and execute patient orders in seed-to-sale software and the OMMU registry.</p><p>• Maintain a patient log.</p><p>• Follow up with patients post order to gather and communicate feedback on products and service.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.</p><p>• Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders</p><p>• Maintain orders and update CRM and patient log as necessary.</p><p>• May be required to support physician outreach team by working with physicians over the phone and face to face.</p><p>• Participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to their direct report.</p><p><b>• Required competency to learn, understand, and perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office Suite; gmail/google, etc.</p><p><b>SKILLS AND ATTRIBUTES</b></p><p>The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.</p><p><b>JUDGMENT AND DECISION MAKING</b></p><p>• Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.</p><p>• Demonstrates good judgment in respecting the confidentiality of patient and company information.</p><p>• Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties.</p><p><b>REQUIREMENTS</b></p><p>• High School Diploma or equivalent</p><p>• Previous experience would be beneficial, but not necessary</p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• Bilingual and multi-lingual are encouraged to apply, but not required.</p><p><b>Physical Demands:</b></p><p>The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time - repetitive motion of hands, fingers and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Maitland, FL, USA","city":"Maitland","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-associate/823b6db3af69b0ceaf4ec4f72cfefe71","title":"Call Center Associate","hash":"823b6db3af69b0ceaf4ec4f72cfefe71","postingUrl":"https://www.themuse.com/jobs/crescolabs/call-center-associate"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>Since the legalization of recreational Cannabis in October 2018, HEXO Corp has experienced incredible growth. As one of Canada's top Cannabis companies, we continue to advance in this exciting new industry along with the incredibly talented people we have working on the team.</p><p>HEXO Corp creates globally trusted brands of easy-to-use and easy-to-understand cannabis products. HEXO Corp is a serious, business-oriented and socially responsible organization that is building dynamic teams of professionals that aren't afraid to step outside of their role, try new things and challenge the status quo.</p><p>If you are excited to take on a new challenge and are open to getting out of your comfort zone, we're looking for people like you to join the HEXO Corp family.</p><p><b>We are currently seeking a Customer Experience Specialist to join our team of professionals dedicated to providing Mon-Fri (8 am to 5 pm) concierge service for our clients. Your focus will be on assisting with customer acquisitions relations and care. This includes but is not limited to:</b></p><p>• As part of a team, managing Mon-Fri (8 am to 5 pm) toll free line, answering questions from customers, general public and third parties such as members of law enforcement, doctors, nurse practitioners, caregivers, etc. both orally and in writing;</p><p>• Ensuring compliance with the Cannabis Regulations at all times and reporting any notice of non-compliance to management immediately;</p><p>• Supporting the team of Registration Specialists and participating in the registration process as needed; and</p><p>• Sales operations support (data entry/validation, correspondence).</p><p>This is a full-time position, which offers a great work environment and excellent benefits. The ideal candidate is bilingual in French and English (oral, reading and writing) and demonstrates exceptional communication skills.</p><p>Experience in customer service, including inbound phone-based work, is an important asset. Candidates should have demonstrated ability to learn things quickly, be coachable, work well in a team environment, manage stressful situations, to follow strict protocols and to ensure privacy of confidential information.</p><p>HEXO Corp. expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, or genetic information and encourages applications from all minority groups.</p><p>Other details</p><p>• Pay Type Hourly</p><p>Apply Now</p><p>• 3000 Solandt Rd, Kanata, ON K2K 2X2, Canada</p></div>","company":{"website":"hexocorp.com","companyType":"Public/Established","name":"Hexo","logoUrl":"/logos/hexo-corporation-cfa61f882259ac7f742a01266b314a98.jpeg"},"location":{"country":"Canada","address":"Canada"},"frontendLink":"/job-posting/hexo/bilingual-customer-experience-specialist/f78127d0e3c8fa91f7fae45a8b528aae","title":"Bilingual Customer Experience Specialist","hash":"f78127d0e3c8fa91f7fae45a8b528aae","postingUrl":"https://en-ca.whatjobs.com/job-for-Bilingual-Customer-Experience-Specialist-in-Kanata-coop11524739"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p><b>Requirements:</b></p><p>- Minimum age of 19+</p><p>-Criminal background check (Must possess prior to interview if selected)</p><p>-CannSell Training Certificate (Must posses prior to interview if selected)</p><p>As a Floater, you will be on the sales floor helping direct customers to Self Serve options and placing orders, answer customer inquiries regarding</p><p>products/accessories</p><p>As an ID Checker, you are the first to greet customers into the store. It is your responsibility to ensure nobody under-age enters the store.</p><p><b>Requirements:</b></p><p>- Minimum age of 19+</p><p>-Criminal background check (Must possess prior to interview if selected)</p><p>-CannSell Training Certificate (Must posses prior to interview if selected)</p></div>","company":{"companyType":"Private/Growth","name":"Cannabis Emporium"},"location":{"country":"Canada","address":"Ottawa, ON","city":"Ottawa","stateProvince":"ON"},"frontendLink":"/job-posting/cannabis-emporium/customer-service-representative/a31c8242f70913ac9e4a13353d405b20","title":"Customer Service Representative","hash":"a31c8242f70913ac9e4a13353d405b20","postingUrl":"https://ca.directlyapply.com/jobs/cannabis-emporium/60f6d289a86b9bf4ef22f4c8"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>Who We Are</b></p><p>CannTrust is an award-winning, federally regulated licensed cannabis producer, with locations in Vaughan and Niagara, Ontario. We are proudly Canadian, operating a portfolio of well-known brands including CannTrust, estora,Liiv and Synr.g.<br />At CannTrust, we are committed to providing exceptional customer experience, quality products and consistent, standardized dosing. Our greenhouses produce 95% grade A cannabis flower, which is sold in dried flower, oil and vegan capsule formats. Founded in 2014, our continued success in the medical cannabis market and subsequent expansion into the recreational business, led to us being named Licensed Producer of the Year at the Canadian Cannabis Awards 2018.<br />Join us in our mission to support our customers and empower our patients to improve their quality of life, by enriching the cannabis experience with the best quality products, educational resources and outstanding service.</p><p><b>Who You Are</b></p><p>The ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with CannTrust values.</p><p><b>Roles &amp; Responsibilities</b></p><ul><li>Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining the database, and customer profiles</li><li>Fulfills requests by clarifying desired information, completing transactions, and forwarding requests</li><li>Answers inquiries by clarifying desired information, researching, locating, and providing information</li><li>Resolves problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing solutions, and escalating unresolved problems</li><li>Updates job knowledge by participating in educational opportunities</li></ul><p><b>Individual Influencer</b></p><ul><li>Customer-centric – always searching for ways to improve service, takes action to resolve (internal or external) customer issues</li><li>Acts as a mentor to peers and cross functional partners</li><li>Follows through on commitments, adheres to deadlines</li><li>Uses good judgment about when to act independently or escalate an issue</li><li>Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example</li><li>Delivers results while staying aligned with CannTrust Values</li></ul><p><b>Education &amp; Experience</b></p><ul><li>A minimum of two years of call centre or customer service experience</li><li>Fluent in English and French</li><li>Experience as a pharmacy assistant/technician or in nursing is an asset</li><li>Experience working in regulated industries is an asset</li><li>Knowledge of medicinal cannabis or the pharmaceutical industry is an asset</li></ul><p><b>Requirements</b></p><ul><li>Patient-focused, customer service skills, data entry skills, listening, phone skills, verbal communication, building relationships, people skills, interpersonally savvy, problem solving, multi-tasking</li><li>Excellent communication skills, fluent in English and French</li><li>Proficiency in Microsoft Outlook, Word, Excel, PowerPoint</li><li>Available to travel to company locations within the GTA</li></ul><p><b>Physical Demands</b></p><ul><li>While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items is occasionally required.</li></ul><p><b>Work Environment</b></p><ul><li>While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.</li></ul><p><i>CannTrust is an equal opportunity employer. We thank you for your interest in employment opportunities at CannTrust. Please note, only the candidates who are selected for an interview will be contacted. CannTrust welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</i></p><p>Job Type: Full-time</p></div>","company":{"companyType":"Public/Established","name":"CannTrust","logoUrl":"/logos/canntrust-d201bb4ca139eb0b36f0ce0af7b71eca.png"},"location":{"country":"Canada","address":"Langstaff, ON","city":"Langstaff","stateProvince":"ON"},"frontendLink":"/job-posting/canntrust/bilingual-customer-care/e71c0ad1a3d9ebb19840c26561ec8db8","title":"Bilingual Customer Care","hash":"e71c0ad1a3d9ebb19840c26561ec8db8","postingUrl":"https://ca.indeed.com/job/bilingual-customer-care-c1f441fc7f4487d9"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Join an exciting workplace where you can experience career growth, meet amazing colleagues and be a pioneer in an emerging industry.</p><p><b>Are you an energetic person looking for an exciting industry and career growth? We are seeking a hardworking, honest and conscientious person to join the Zenabis family. You will:</b></p><p>• Be THE caretaker for our cannabis plants</p><p>• Foster a proactive, problem-solving approach and enjoy working in a diverse team</p><p>• Understand the importance of quality, safety and documentation due to the regulatory requirements of the cannabis industry</p><p><b>About the Position:</b></p><p>The Cultivation Technician will report to one of the Cultivation Department Supervisors and will be responsible for carrying out cultivation related tasks, including but not limited to: cloning, irrigation, plant maintenance, biologicals application, transplantation and crop maintenance.</p><p>The Cultivation Technician will carry out Zenabis' policies procedures and contribute towards the goal of achieving production targets within set timelines.</p><p>We are seeking individuals who work exceptionally well in a team environment, who are motivated to excel in their field and who comes to work with a positive attitude Experience within the industry is an asset, however all applications will be considered.</p><p><b>What You'll Do:</b></p><p>• Maintain plants and crop health under the guidance of Cultivation Department Supervisors,</p><p>• Scouting for pests and diseases,</p><p>• Propagation and management of propagated plants</p><p>• Follow standard operating procedures (SOPs) for all production activities at all times to produce consistent quality cannabis products</p><p>• Ensure workspace, equipment, tools and production areas are clean and sanitary, and within regulatory guidelines,</p><p>• When documenting activities, ensure GPP practices are followed at all times</p><p>• Ensure refuse and waste products are managed and destroyed as per the current approved standard operating procedures</p><p>• Employ professional and clear communication practices to maintain a positive and progressive team atmosphere</p><p>• Other responsibilities as assigned by Department Supervisors/Leads and Managers</p><p><b>Your Background, Skills and Abilities:</b></p><p>• High school diploma or equivalent</p><p>• Demonstrated ability to work in a regulated environment such as commercial food, national grocery store, national retailer, etc.</p><p>• Ability to work in fast paced and growing environment</p><p>• Commercial production horticulture or cannabis experience is considered an asset</p><p>• Post-secondary Diploma in Agriculture/Horticulture/Forestry and (or) any other related technical discipline is desirable</p><p>• Demonstrated experience in cultivation of cannabis or other delicate commercial crops is considered an asset</p><p>• BC Pesticide Applicator's license is considered an asset.</p><p><b>What's in it For You:</b></p><p><b>Other Key Details:</b></p><p>• Hourly Position</p><p>• Work hours: Shift work; some occasional weekend work or on-call work may be required depending on business needs and per the direction of the immediate supervisor or manager.</p><p>• Physical aptitude and health necessary to perform manual labor tasks required for the proper management of cultivation ware</p><p>About Zenabis</p><p>Zenabis is a significant Canadian licensed cultivator of medical and recreational cannabis, and part of the greater HEXO Corp Cannabis producers. Zenabis employs staff coast-to-coast, across facilities in Atholville, New Brunswick, Langley, British Columbia; and Stellarton, Nova Scotia. Zenabis currently has 96,400 kg of licensed cannabis cultivation space and four licensed facilities. Zenabis and HEXO have over 3.5 million square feet of total facility space dedicated to cannabis production.</p><p>Powered by JazzHR</p></div>","company":{"website":"zenabis.com","companyType":"Public/Established","name":"Zenabis","logoUrl":"/logos/zenabis-8de6b1511ca7bedbbfb66faf06991126.jpeg"},"location":{"country":"Canada","address":"Canada"},"frontendLink":"/job-posting/zenabis/cultivation-personnel-cannabis/47dc5cfc58938b51f252b5980cc4801a","title":"Cultivation Personnel (Cannabis)","hash":"47dc5cfc58938b51f252b5980cc4801a","postingUrl":"https://ca.bebee.com/job/20210723-f2b9e336eb9f71c870e7da663c9c008a"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Company Overview</p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p>Position Summary</p><p>We are looking for a Call Center Associate that will be the liaison between Cresco Labs and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The ideal candidate will possess the drive to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general.</p><p>Core Job Responsibilities</p><p>• Operate daily as both a patient advocate and a company advocate</p><p>• Call center associates will work with in-house cannabis experts to continue their journey of cannabis education.</p><p><b>• Speak with patients over the phone and in person regarding FAQs that may include the following General Questions about:</b></p><p>• Cannabis and specific Cresco Labs FL cannabis products</p><p>• Cresco Labs FL locations and delivery zones/schedules</p><p>• How to become a patient and make the most of the current FL medical marijuana program</p><p>• Create and execute patient orders in seed-to-sale software and the OMMU registry.</p><p>• Maintain a patient log.</p><p>• Follow up with patients post order to gather and communicate feedback on products and service.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.</p><p>• Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders</p><p>• Maintain orders and update CRM and patient log as necessary.</p><p>• May be required to support physician outreach team by working with physicians over the phone and face to face.</p><p>• Participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to their direct report.</p><p><b>• Required competency to learn, understand, and perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office Suite; gmail/google, etc.</p><p>Skills And Attributes</p><p>The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.</p><p><b>JUDGMENT AND DECISION MAKING</b></p><p>• Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.</p><p>• Demonstrates good judgment in respecting the confidentiality of patient and company information.</p><p>• Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties.</p><p><b>Requirements</b></p><p>• High School Diploma or equivalent</p><p>• Previous experience would be beneficial, but not necessary</p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• Bilingual and multi-lingual are encouraged to apply, but not required.</p><p><b>Physical Demands:</b></p><p>The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Fern Park, FL, USA","city":"Fern Park","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-associate/c22a868768d85126161fe6180ebd51bd","title":"Call Center Associate","hash":"c22a868768d85126161fe6180ebd51bd","postingUrl":"https://www.linkedin.com/jobs/view/call-center-associate-at-cresco-labs-2656965472"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>Receptionist</p><p>As a Receptionist you are one of the most customer facing positions in the Company.</p><p>The responsibilities of the Receptionist include greeting and welcoming customers, informing the manager of customer complaints and operational issues, and sharing firsthand experiences of cannabis products to address customer concerns.</p><p>You should also be able to answer customers questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption.</p><p>To be successful as a Front Desk Receptionist, you should keep abreast of the framework and requirements of the Michigan Regulation and Taxation of Marihuana Act to maintain legal compliance.</p><p><b>Reception Tasks:</b></p><p>Checking customers' identification documents to verify that they are of legal age.</p><p>Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.</p><p>Keeping abreast of new cannabis products on the market as well as the latest industry trends through trade shows and research.</p><p>Periodically processing customers' payments using the dispensary's Point of Sale (POS) system.</p><p>Ensuring that the dispensary is always clean and well-organized.</p><p>Educating customers on the safe use of their selected cannabis products.</p><p><b>Reception Requirements:</b></p><p>High school diploma or GED.</p><p>Proven experience working in cannabis retail preferred, but not required.</p><p>Sound knowledge of cannabis strains and their medicinal benefits.</p><p>Proficiency in all Microsoft Office applications.</p><p>Outstanding organizational skills.</p><p>Excellent analytical and problem-solving skills.</p><p>Effective communication skills.</p><p>Exceptional customer service skills</p></div>","company":{"name":"Pharmhouse Wellness"},"location":{"country":"United States","address":"Grand Rapids, MI, USA","city":"Grand Rapids","stateProvince":"MI"},"frontendLink":"/job-posting/pharmhouse-wellness/cannabis-provisioning-center-front-desk-receptionist/3b4eefc76bd466ecce1234a06341b77b","title":"Cannabis Provisioning Center - Front Desk Receptionist","hash":"3b4eefc76bd466ecce1234a06341b77b","postingUrl":"https://directlyapply.com/jobs/pharmhouse-wellness/60fd42fecbaa1bed26db06c5"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p><b>Job Description</b></p><p>Cannabis Nation is actively seeking qualified and experienced Customer Service Associates to join our Sunriver family. Candidate should possess working knowledge of cannabis products as well as all current rules regulating retail and medical marijuana is required. A desire to learn and professionalism in the delivery of customer service is a must. Candidate must also be flexible in their availability and punctual in their attendance. Previous retail or service industry experience is beneficial.</p><p><b>Position details:</b></p><p>Must have excellent customer service by providing our customers with prompt service, quality products, and maintaining a clean and comfortable store environment. This position is responsible for assisting the management team with the activities and operations of the store, while abiding by policies, procedures and operational guidelines. We are looking for passionate, hard-working, positive team players!</p><p><b>Summary of Responsibilities:</b></p><p><b>Responsibilities and essential job functions include but are not limited to the following:</b></p><p>• Having integrity, honesty and knowledge of our products.</p><p>• Maintaining a calm and patient demeanor.</p><p>• Meet store operating policies and standards, including providing quality products, cash handling and store safety and security,</p><p>with or without reasonable accommodation.</p><p>• Ability to provide an exceptional customer service experience to every customer/patient.</p><p>• Maintain and update all online and in-store menus throughout the day.</p><p>• Accurately re-stocking retail inventory.</p><p>• Processing and filing patient paperwork while completing patient profiles with all provided information.</p><p>• Explain processes and inform customers of promotions, sales, new products, popular products and relevant products for customer</p><p>needs.</p><p><b>Basic Qualifications:</b></p><p>• Must hold a valid OLCC MJ permit.</p><p>• Resilient and adaptable to change.</p><p>• Available to perform many different tasks within the store during each shift.</p><p>• Ability to learn quickly, understand, carry out oral and written instructions &amp; request clarification when needed.</p><p>• Ability to build relationships with customers</p><p>• Strong attention to detail.</p><p>• Ability to follow rules &amp; regulations established by company.</p><p>• Experience using the following systems in a professional environment: BioTrack &amp; METRC preferred.</p><p><b>Preferred Applicants:</b></p><p>• Have at least one year of experience in the cannabis industry, preferred.</p><p>• Have a flexible schedule.</p><p>• Have an outgoing and positive personality.</p><p>• Ability to adapt to faced-paced and changing environment.</p><p>Replies without an attached resume will not be considered</p></div>","company":{"companyType":"Private/Growth","name":"Cannabis Nation","logoUrl":"/logos/cannabis-nation-2ecb4d2877bed4cfc5689227aeab850d.jpeg"},"location":{"country":"United States","address":"Sunriver, OR, USA (+1 other)","city":"Sunriver","stateProvince":"OR"},"frontendLink":"/job-posting/cannabis-nation/customer-service-associate-budtender/f9b4211edf8bf4be3d01d52b0fa0138f","title":"Customer Service Associate (Budtender)","hash":"f9b4211edf8bf4be3d01d52b0fa0138f","postingUrl":"https://www.ziprecruiter.com/c/Cannabis-Nation/Job/Customer-Service-Associate-(Budtender)/-in-Sunriver,OR?jid=ea9b67d683a4932d"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>Who We Are</b></p><p>CannTrust is an award-winning, federally regulated licensed cannabis producer, with locations in Vaughan and Niagara, Ontario. We are proudly Canadian, operating a portfolio of well-known brands including CannTrust, estora,Liiv and Synr.g.</p><p>At CannTrust, we are committed to providing exceptional customer experience, quality products and consistent, standardized dosing. Our greenhouses produce 95% grade A cannabis flower, which is sold in dried flower, oil and vegan capsule formats. Founded in 2014, our continued success in the medical cannabis market and subsequent expansion into the recreational business, led to us being named Licensed Producer of the Year at the Canadian Cannabis Awards 2018.</p><p>Join us in our mission to support our customers and empower our patients to improve their quality of life, by enriching the cannabis experience with the best quality products, educational resources and outstanding service.</p><p><b>Who You Are</b></p><p>The ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with CannTrust values.</p><p>Roles &amp; Responsibilities</p><p>• Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining the database, and customer profiles</p><p>• Fulfills requests by clarifying desired information, completing transactions, and forwarding requests</p><p>• Answers inquiries by clarifying desired information, researching, locating, and providing information</p><p>• Resolves problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing solutions, and escalating unresolved problems</p><p>• Updates job knowledge by participating in educational opportunities</p><p>Individual Influencer</p><p>• Customer-centric – always searching for ways to improve service, takes action to resolve (internal or external) customer issues</p><p>• Acts as a mentor to peers and cross functional partners</p><p>• Follows through on commitments, adheres to deadlines</p><p>• Uses good judgment about when to act independently or escalate an issue</p><p>• Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example</p><p>• Delivers results while staying aligned with CannTrust Values</p><p>Education &amp; Experience</p><p>• A minimum of two years of call centre or customer service experience</p><p>• Fluent in English and French</p><p>• Experience as a pharmacy assistant/technician or in nursing is an asset</p><p>• Experience working in regulated industries is an asset</p><p>• Knowledge of medicinal cannabis or the pharmaceutical industry is an asset</p><p><b>Requirements</b></p><p>• Patient-focused, customer service skills, data entry skills, listening, phone skills, verbal communication, building relationships, people skills, interpersonally savvy, problem solving, multi-tasking</p><p>• Excellent communication skills, fluent in English and French</p><p>• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint</p><p>• Available to travel to company locations within the GTA</p><p><b>Physical Demands</b></p><p>• While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items is occasionally required.</p><p><b>Work Environment</b></p><p>• While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.</p><p>CannTrust is an equal opportunity employer. We thank you for your interest in employment opportunities at CannTrust. Please note, only the candidates who are selected for an interview will be contacted. CannTrust welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process</p></div>","company":{"website":"canntrust.com","companyType":"Public/Established","name":"CannTrust","logoUrl":"/logos/canntrust-d201bb4ca139eb0b36f0ce0af7b71eca.png"},"location":{"country":"Canada","address":"Vaughan, ON","city":"Vaughan","stateProvince":"ON"},"frontendLink":"/job-posting/canntrust/bilingual-customer-care/30190e7101429487581e673766f9f907","title":"Bilingual Customer Care","hash":"30190e7101429487581e673766f9f907","postingUrl":"https://getwork.com/details/8b3e0577d0bede31fe9b11e832196798"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>Job Description</b></p><p>Natural Wellness Center in Coconut Creek, FL is looking for one medical marijuana sales and office personnel to join our 5 person strong team. We are located on 4690 North State Road 7, #102. Our ideal candidate is self-driven, motivated, and reliable.</p><p><b>Responsibilities</b></p><p>• Maintaining office from A to Z</p><p>• Key Opener and Closer</p><p>• Work 10 to 12 hour shifts</p><p>• Sales</p><p>• Maintaining and Office</p><p>• Booking Appointments</p><p><b>Qualifications</b></p><p>• Phone Skills</p><p>• Computer Skills</p><p>• People Skills</p><p>• Quick Learner</p><p>We are looking forward to reading your application.</p><p>Available shifts and compensation: We have available shifts all days of the week. Compensation is $9.00 - $12.00/hour.</p><p>Learn more about us at getmaryjanecard.com.</p><p>By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply.</p><p>Powered by Homebase. Free employee scheduling, time clock and hiring tools.</p></div>","company":{"companyType":"Private/Growth","name":"Natural Wellness Center"},"location":{"country":"United States","address":"Pompano Beach, FL, USA","city":"Pompano Beach","stateProvince":"FL"},"frontendLink":"/job-posting/natural-wellness-center/medical-marijuana-sales-and-office-personnel/6085c0d53cbd30a2d30a211c48809ade","title":"Medical Marijuana Sales And Office Personnel","hash":"6085c0d53cbd30a2d30a211c48809ade","postingUrl":"https://www.ziprecruiter.com/c/Natural-Wellness-Center/Job/Medical-Marijuana-Sales-And-Office-Personnel/-in-Pompano-Beach,FL?jid=f984b8db3525d762"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p><b>Location :</b></p><p>Franklin, MA Part-time PARALLEL Everyone is welcome here .</p><p>Each of us is unique, and that’s what makes us amazing.</p><p>We believe in inclusiveness and celebrating each person’s individuality because there’s power in bringing people with different points of view and life experiences together.</p><p>That’s why we provide equal employment opportunities (EEO).</p><p>All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.</p><p>IN A NUTSHELL The Guide is responsible for interacting with patients in our dispensary locations, providing knowledge, information and resources on a regular basis.</p><p>Addresses and resolves patient questions and concerns in a professional manner.</p><p>Provides superior customer service at all times.</p><p>Report directly to the Store Manager, Assistant Store Manager, and Lead Guides.</p><p>This role is with Massachusetts (NETA), one of the renowned retail brands under the Parallel umbrella.</p><p>Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness).</p><p>If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you.</p><p>We work hard, lean on each other, and are passionate about a pretty ambitious vision pioneering a new paradigm of what well-being can be for all people, everywhere.</p><p>For more information, visit {removed}.</p><p>WHAT YOU WILL BE DOING Follow NETA Policies &amp; Procedures for daily operations and fully comply with state medical marijuana regulations Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport Provide product expertise and knowledge to patients and explain the potential benefits of each various type and strain of medical marijuana, as well as methods of use Identify unique needs of each individual patient by demonstrating compassion, empathy and sensitivity Answer patient and caregiver questions and provide resources to assist in their medical use of marijuana Participate in the patient intake process, maintaining appropriate paperwork and patient records Maintain privacy and confidentiality of sensitive patient information Accurately receive, prepare and complete patient orders and sales utilizing point-of-sale and Accurately enter all patient record information within point of sale system Help to ensure the store is stocked, clean and in proper operational order Work in close coordination with a team of other patient services associates Supports the team work effort in both opening and closing procedures Act as a liaison between patients and NETA management to continually improve the customer experience Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brand Performs other duties and tasks as assigned EXPERIENCE AND SKILLS YOU’LL BRING Age 21 or over (Required) High School Diploma or equivalent (Required) Valid Government-Issued Photo ID (Required) Previous retail or customer service experience (Required) Knowledge of basic computer skills, point of sale software and cash management (Required) Must successfully complete role specific training program.</p><p>This includes passing the Dispensing test at the conclusion of the training program and independently perform all functions of the role Ability to deal with problems and resolve in a professional manner Must be available to work weekends and applicable holidays Positive attitude and strong work ethic Demonstrates high emotional intelligence Ability to effectively multi-task Must be highly organized and have extreme attention to detail Passionate about the importance of medical marijuana YOU WILL BE SUCCESSFUL IF YOU Are self-motivated; micro-managing isn’t fun for anyone Roll your sleeves up and do the work; strategy is important, but so is getting stuff done Can work fast and be flexible; our industry is always changing Play nice with others; we collaborate with each other a lot Think creatively; sometimes, the “traditional” solution isn’t the best one WHAT YOU GET Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs Balance and flexibility; paid time off, paid parental leave, flexible work arrangements Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry Employee discount Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity PHYSICAL REQUIREMENTS Ability to stand for prolonged periods of time, and perform weighing, counting, calculating and computer processing operations.</p><p>Ability to lift 30 lbs.</p><p>unassisted.</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility We are an Equal Opportunity Employer.</p><p>We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p>DISCLAIMER Parallel reserves the right to change or assign other duties to this job description.</p><p>Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time.</p><p>Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p><b>Internal ID:</b></p><p>18691PandoLogic.</p><p><b>Keywords:</b></p><p><b>Dispensary Patient Consultant, Location:</b></p><p>Winthrop, MA - 02152</p></div>","company":{"companyType":"Public/Growth","name":"Neta"},"location":{"country":"United States","address":"Winthrop, MA, USA","city":"Winthrop","stateProvince":"MA"},"frontendLink":"/job-posting/neta/dispensary-guide/b14bc802c40b29897a309594111a31e0","title":"Dispensary Guide","hash":"b14bc802c40b29897a309594111a31e0","postingUrl":"https://www.jobilize.com/amp/job/dispensary-guide-winthrop-ma-suffolk-neta-united-states-hiring-now-157329fd5e3689"},{"postedOn":"3 days ago","description":"<div><div><p>Since 2013, Earth's Healing, a Tucson based cannabis company, has lived a simple mission: To Serve the Community through the Healing Power of Mother Nature. We have two dispensaries, cultivation, laboratory, and packaging facilities, and big expansions on the horizon.</p><p>Service before profits has defined who we are: simply put, we aim to do the right thing over the easy thing every time. We hire the best: over 97% of promotions have been filled internally and our retention rates are amongst the highest in the industry. We love what we do and seek to find service-minded Healers to join our happy, growing team.</p><p></p><p>We're recruiting for a Dispensary Host! Be the first face of Earth's Healing when patients and clients walk in the door!</p><p></p><p>Prior restaurant/high volume people experience a definite plus. Thorough knowledge of cannabis products required. Must love people and enjoy engaging the public in a helpful and patient manner.</p><p></p><p>Host Job Description:</p><p>The Host is responsible for assisting in meeting the company's mission of serving the community through the healing power of mother nature.</p><p>Job duties and responsibilities may include, but are not limited to, the following:</p><ul><li>Meet our mission objectives by providing compassionate patient and customer support</li><li>Greeting patients/customers when they first enter the dispensary</li><li>Verification of patient/customer eligibility to purchase</li><li>Opening sales floor, seeing patients through the door</li><li>Checking patient IDs through verification system</li><li>Help patients and customers with Kiosk Questions and Support</li><li>General help with questions, line management, and communication with patients and customers</li><li>Check people into the POS system via mobile tablet</li><li>Clean lobby as needed</li></ul><br /><p></p><ul><li>Other services as requested</li></ul><p>Host qualifications may include, but are not limited to, the following:</p><p></p><ul><li>Knowledge of general office procedures and computer usage</li><li>Demonstrated ability to deal with high volume traffic flow with a smile</li><li>Ability to pass a background check, free of felonies (state requirement)</li><li>Ability to work with a variety of personalities</li><li>Ability to function independently and manage own time and work tasks</li><li>Ability to communicate in a friendly and compassionate manner</li><li>Ability to stand and/or sit for prolonged periods of time</li><li>Ability to move as required to clean</li><li>Minimum High School diploma</li></ul><br /><p></p><br /><br /><br /><p>Earth's Healing offers competitive pay, paid sick and vacation time, paid holidays, medical, dental and vision insurance and much more. Join one of the best teams in Tucson!</p></div><p></p></div>","company":{"name":"Earths Healing"},"location":{"country":"United States","address":"Tucson, AZ 85714","city":"Tucson","stateProvince":"AZ"},"frontendLink":"/job-posting/earths-healing/dispensary-host/465b7e9f6971ad78bd78c5b6854f0e79","title":"Dispensary Host","hash":"465b7e9f6971ad78bd78c5b6854f0e79","postingUrl":"https://www.indeed.com/job/dispensary-host-2998b01fd086fd6f"},{"postedOn":"3 days ago","description":"<div><p></p><div><div><div><div><div><p>Reports to: Retail Store Manager</p><p>Summary of Position:</p><p>Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.</p><p>Front Desk/Reception Primary Duties and Responsibilites:</p><p>**Duties may vary depending on workload, staffing levels and direction from management**</p><ul><li>Responsible for greeting patients upon arrival and performing initial check in</li><li>Assists new patients with questions and required forms</li><li>Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms</li><li>Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms</li><li>Answers incoming phone calls and voice messages</li><li>Responsible for filing admin/patient paperwork and maintaining an organized file system</li><li>Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation</li><li>Reception may be asked to prep phone orders or an order for the next patient in the bud room</li><li>Upon product delivery, assist managers with Transportation Manifests and/or the counting of products</li><li>Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates</li><li>Updates white board which may include staff favorites or running specials</li><li>Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room</li><li>Cleans and sterilizes chop sticks, trimmers, scales and jars</li></ul><br /><p></p><p></p><p>Requirements</p><br /><p></p><ul><li>Must be licensed by the State of Colorado Medical Marijuana Enforcement Division</li><li>Must have friendly, out-going, positive attitude</li><li>Basic computer skills; Excel, Word, Scanning and Uploading documents</li><li>Organizational Skills</li><li>Outstanding Customer Service</li><li>Excellent Communication Skills</li><li>Budtender experience is a plus</li><li>Market Awareness</li></ul><br /><p></p><p>GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits</p></div></div></div></div></div><p></p><br /><p>copy of your resume to <b>[email protected]</b></p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"Denver, CO 80204","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception/234653d2128a097e7b4e433003b88dd5","title":"FRONT DESK / RECEPTION","hash":"234653d2128a097e7b4e433003b88dd5","postingUrl":"https://www.indeed.com/job/front-desk-reception-a886b49af6ff53de"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>MUST HAVE ACTIVE DISPENSARY AGENT CARD The Intake Position is the initial first point of contact for our Dispensaries. So, you set the tone It is imperative that all patients and customers are greeted, both in-person and over-the-phone, with a positive and warm welcome. Must have strong customer service skills, a great outgoing attitude, along with a stellar work ethic. The Intake team member is also responsible for the cleanliness of the front desk and lobby area. Budtenders are responsible for customer experience, which includes helping customers, processing the transaction, cash handling, and stellar customer service. You must possess the ability to listen well and communicate effectively with various audiences. As a critical part of the business operation, the Budtender will have the most interaction with the store's patrons. Must be outgoing, passionate, and very knowledgeable on the products and cannabis. Budtenders also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines. RESPONSIBILITIES Provide the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality Process-in patients and customers by validating identification and enter information securely entered in our POS system Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files Provide all new patients/customers with a brief explanation of services Become well-educated with all cannabis products offered and/ or be willing to learn Must be educated on all marijuana and products offered Manage all visitor access of vendors, contractors, etc., partnered with the Store Manager or Assistant Manager Act as liaison to all departments on security needs Motivated to learn and execute new tasks during downtime All other duties as assigned SKILLS/ABILITIES REQUIRED Organization Top-notch customer service skills Close attention to detail Time management skills Excellent telephone skills Excellent communication Teamwork Powered by JazzHR</p></div>","company":{"website":"ayrwellness.com","companyType":"Public/Established","name":"AYR Wellness","logoUrl":"/logos/ayr-wellness-ba3da88b0c41e805422edfc8a9315df2.jpeg"},"location":{"country":"United States","address":"New Castle, PA, United States (+1 other)","city":"New Castle","stateProvince":"PA"},"frontendLink":"/job-posting/ayr-wellness/mynt-dispensary-budtender-front-desk/58dfdea56ea3cc10c097600b54552af4","title":"Mynt Dispensary- Budtender/Front desk","hash":"58dfdea56ea3cc10c097600b54552af4","postingUrl":"https://us.bebee.com/job/20210723-5f1c2cadaaa9508fad8532907c1be699"},{"postedOn":"3 days ago","description":"<div><div><h1><b>Bilingual Customer Experience Specialist</b></h1><div>3000 Solandt Rd, Kanata, ON K2K 2X2, Canada Req #671 </div><p>Friday, July 23, 2021</p><div><div>Since the legalization of recreational Cannabis in October 2018, HEXO Corp has experienced incredible growth. As one of Canada’s top Cannabis companies, we continue to advance in this exciting new industry along with the incredibly talented people we have working on the team.<br /><br /></div><div>HEXO Corp creates globally trusted brands of easy-to-use and easy-to-understand cannabis products. HEXO Corp is a serious, business-oriented and socially responsible organization that is building dynamic teams of professionals that aren't afraid to step outside of their role, try new things and challenge the status quo.<br /><br /></div><div>If you are excited to take on a new challenge and are open to getting out of your comfort zone, we’re looking for people like you to join the HEXO Corp family.<br /><br /></div></div><div><div>We are currently seeking a Customer Experience Specialist to join our team of professionals dedicated to providing Mon-Fri (8 am to 5 pm) concierge service for our clients. Your focus will be on assisting with customer acquisitions, relations and care. This includes but is not limited to:</div><ul><li>As part of a team, managing Mon-Fri (8 am to 5 pm) toll free line, answering questions from customers, general public and third parties such as members of law enforcement, doctors, nurse practitioners, caregivers, etc. both orally and in writing;</li><li>Ensuring compliance with the Cannabis Regulations at all times and reporting any notice of non-compliance to management immediately;</li><li>Supporting the team of Registration Specialists and participating in the registration process as needed; and</li><li>Sales operations support (data entry/validation, correspondence).</li></ul><div>This is a full-time position, which offers a great work environment and excellent benefits. The ideal candidate is bilingual in French and English (oral, reading and writing) and demonstrates exceptional communication skills.<br /><br />Experience in customer service, including inbound phone-based work, is an important asset. Candidates should have demonstrated ability to learn things quickly, be coachable, work well in a team environment, manage stressful situations, to follow strict protocols and to ensure privacy of confidential information.</div></div><div><div><i>HEXO Corp. expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, or genetic information and encourages applications from all minority groups.</i></div></div><p>Other details</p><ul><li><div>Pay Type</div> <p>Hourly</p></li></ul></div><p></p></div>","company":{"companyType":"Public/Established","name":"HEXO Operations Inc.","logoUrl":"/logos/hexo-corporation-cfa61f882259ac7f742a01266b314a98.jpeg"},"location":{"country":"Canada","address":"Ottawa, ON","city":"Ottawa","stateProvince":"ON"},"frontendLink":"/job-posting/hexo-operations-inc/bilingual-customer-experience-specialist/46653641e422b4f23bf40f72219bef38","title":"Bilingual Customer Experience Specialist","hash":"46653641e422b4f23bf40f72219bef38","postingUrl":"https://ca.indeed.com/job/bilingual-customer-experience-specialist-c1d5bc774d68f9c8"},{"employmentType":"Part-time","postedOn":"3 days ago","description":"<div><p>Trees Cannabis is hiring a part time Customer Sales &amp; Services Representatives to join our team at our Cook St. location in Victoria, BC. Trees Cannabis is a Vancouver Island cannabis retailer committed to sharing our passion for cannabis with our Vancouver Island community.</p><p>The CSSR is the first point of contact with customers and is a cannabis subject matter expert. They build relationships to create loyal customers who trust the opinions and judgement of our CSSR team. This part time role requires availability evenings and weekends (especially Sundays!)</p><p>About the Role Responsibilities</p><p>• Welcome everyone in a courteous, friendly, and professional manner while providing exceptional service</p><p>• Develop customer relationships by sharing knowledge and demonstrating exceptional customer service to establish confidence in Trees Cannabis as an leader in the cannabis industry and in our communities</p><p>• Listens attentively to customers and their needs in order to recommend appropriate products and meet sales targets</p><p>• Uphold all store operations, cash handling, and safe workplace policies</p><p>• Be familiar with and uphold all relevant regulations within the store</p><p>• Utilize cannabis knowledge to achieve sales targets</p><p>• Ensure the retail environment is clean, welcoming, and well stocked</p><p><b>About You</b></p><p>• Successful candidates will have a valid Selling It Right Certification and be 19+ years of age</p><p>• You’re committed to exceptional customer service and a great work environment</p><p>• You act with integrity and exercise excellent judgement</p><p>• You're knowledgeable about the cannabis industry including federal, provincial, and municipal regulations etc.</p><p>• You have extraordinary communication and relationship building skills, are enthusiastic, reliable and eager to achieve goals</p><p>You are keen and able to work evenings and weekends</p><p>• Previous Customer Service and sales experience in a retail environment (Cannabis knowledge is an asset though a desire to learn is most essential)</p><p><b>Work Environment</b></p><p>CSSRs work predominantly in customer facing roles interacting with the public. They participate in store cleanliness activities, and may be required to lift objects of up to 22 kg. This role involves standing, bending at the waist and walking for the duration of the shift.</p><p>Why Join Us?</p><p>• We offer an awesome staff discount, a great health benefits package, and competitive compensation</p><p>• We’re community-oriented and give back to our communities regularly</p><p>• We encourage a warm and friendly work environment</p><p>• We offer opportunity to develop your career with a growing company</p><p>Selling it Right Certification</p><p>The Selling it Right Certification is required for anyone involved in the sale of licensed recreational cannabis in BC. It is designed to help make sure that the sale of licensed recreational cannabis is done lawfully and keeps patrons, staff, and others safe. The cost for the online exam is $35</p></div>","company":{"companyType":"Private/Established","name":"Trees Cannabis","logoUrl":"/logos/treez-inc-47f2ccbdf50dff3c068b3713295dffe7.png"},"location":{"country":"Canada","address":"Canada"},"frontendLink":"/job-posting/trees-cannabis/customer-service-and-sales-representatives-cook-st-victoria/7e541bd7953d3aed6739bcccf8b3dc5a","title":"Customer Service & Sales Representatives (Cook St. Victoria)","hash":"7e541bd7953d3aed6739bcccf8b3dc5a","postingUrl":"https://www.recruit.net/job/customer-services-sales-representative-jobs/7CD3D9D463F06B2C"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>PARALLEL Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. So, bring yourself and your best ideas. We provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.Because when we feel safe and comfortable being ourselves, there's no limit to what we can achieve. IN A NUTSHELL Parallel is one of the largest privately held, vertically integrated, multi-state cannabis companies in the world, owning and operating dispensaries in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are... growing, moving fast, facing unique challenges and constantly challenging ourselves to achieve more, then Parallel is for you. We work hard, we lean on each other, and we are passionate about a pretty ambitious vision... pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit . POSITION SUMMARY Parallel's Customer Care Representative will be one of the first interfaces between Parallel and its customers. The Customer Call Center Representative will act as our brand ambassador and will display premier verbal customer service skills. You have a passion for life, passion for wellness and for healthy living. You will be described as compassionate, positive, loving, caring, full of life and energy, and passionate about the healing benefits of therapeutic cannabis. You are a ball of energy, sunshine on a cloudy day, warmth of a comfortable home, and the friend that is always there. You will have a background in health care and customer service. You will be knowledgeable about healthy living, eating and health maintenance. You will beam Empower Your Health. CORE JOB RESPONSIBILITIES Manage incoming calls and answer calls in the order in which they are received. Respond to and resolve customer questions, requests, and complaints. Utilize the scripted responses outlined in the Customer Care Manual. Call a supervisor if needed. Obtain the customer's full name, the name of the caregiver, if applicable, date of birth, address, ordering physician and route of application of product. Enter customer and order information into shared network. Compassionate Use Registry searches. Accurately meet customers' needs promptly and effectively. Obtain proper information from the appropriate departments and use as needed when helping our customers. Communicate with employees to maintain a steady customer traffic flow to maximize sales and customer satisfaction. Consult with the Subject Matter Expert on duty in order to provide correct product suggestion to customer. Refer to the Customer Care SOP in order to ensure proper protocol when assisting our customers. Record and collaborate with TAS Dispensary, and Delivery Team regarding preorders and online orders to ensure accurate product information, and timeliness of delivery. Discuss the Company's economic hardship plan and have the customer complete and return form and enclosed subsequent documentation in order for Parallel to determine if customer is eligible for a lower cost product. Maintain organization of desk space through daily upkeep and light cleaning. Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State of Nevada Office of Compassionate Use. Maintain an understanding our cannabis-based therapeutics, and services provided by the Company. Educate customers on the processes of registration, renewals, lost registration documents, etc. Maintain an understanding of Parallel's products, dosing, and routes of administration. Record specific requests, preferences, and notes concerning customer registration status using appropriate software. Maintain awareness of customer input and suggest changes to improve service or product. Prepare documents as needed to assist customers in registering with the State of Nevada Office of Compassionate Use if required. Ensure all customer files are current and required documentation is on file and follows all guidelines issued by the State of Nevada. Maintain customer database through entering new customers, adding or removing membership, updating changes in information, scheduling appointments and updating customer registration status. Coordinate with the Call Center Manager for office supplies as needed. Route media calls to the appropriate manager immediately (do not comment unless authorized to do so). Comply with Parallel's current policies and procedures and applicable state and local laws. JOB REQUIREMENTS High School Diploma or equivalent required Knowledge of recreational marijuana policy and law preferred Fun attitude, strong work ethic; strong attention to detail; team player mentality with passion for cannabis; ability to work weekends, evenings and holiday shifts Ability to communicate to employees in organization Ability to work in a fast-paced, changing and challenging environment Ability to make decisions as necessary with oversight when needed To work in this position, the successful candidate must hold or be qualified to obtain a Nevada Marijuana Agent Card. Proof of identity and eligibility to work in the United States, verifiable by providing a Federal Form 1-9, is required PHYSICAL REQUIREMENTS Must be able to remain in a stationary position 75% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery Ability to lift, push, and pull 50 pounds Ability to sit, squat, bend, and kneel repetitively throughout a workday PARALLEL IS UNITED BY OUR VISION, MISSION &amp; VALUES Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. 6 CORE VALUES OF A PARALLEL ASSOCIATE Integrity - We operate in a regulated and unchartered industry. Act and make decisions that stand up to scrutiny and reflect our position as a sophisticated, credible and respected leader. Be honest, trustworthy, dependable, and honorable. Demonstrate sound moral and ethical ways of interacting. Collaboration - We are a collection of the best talent at all levels. Learn and grow from this diversity: welcome healthy debate and proactively seek other perspectives and points of view to find the best solution while not resting on consensus. Proactively ensure the right people have the right information at the right time. Work as a team vs. an individual performer. Agility - We are growing incredibly fast in a new industry. Be open to change, be ready to pivot on the moment's notice, and act with a sense of urgency to take advantage of opportunities. Then be ready to do it again. Quickly -and calmly -respond and adapt to the unexpected. Modify and streamline processes, find more efficient ways of doing your job. Work efficiently across markets, time zones, and functions. Intentionality - Intentionality requires action -it makes your intentions happen. Good thoughts are meaningless without action. It is initiative directed by the purpose to move our business forward. Intentionality is doing things important to you, even when not easy. Transformational change happens with intentionally. Alignment - Together, we must understand and believe in our vision, mission, business and team goals and priorities. When we make a decision, even when we don't have consensus we all align behind that decision and execute. We don't revisit decisions unless we have material new data or circumstances. Accountability - Make the best proactive and reactive decisions given the available information and the wisest counsel. Own your decisions, actions and outcomes, and promptly correct mistakes. Be reliable, honor commitments and do not finger point, off-load responsibilities, or criticize co-workers. Look after co-workers and team's success. Disclaimer Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates</p></div>","company":{"companyType":"Private/Established","name":"Parallel","logoUrl":"/logos/parallel-6507c8e6e2f4ba7e54c88fe04e9572c2.jpeg"},"location":{"country":"United States","address":"Texas, USA","stateProvince":"TX"},"frontendLink":"/job-posting/parallel/customer-care-rep-dispensary/f802b3d760b5ea172f643298fc56cceb","title":"Customer Care Rep / Dispensary","hash":"f802b3d760b5ea172f643298fc56cceb","postingUrl":"https://www.adzuna.com/details/2337045765"}]