Customer Service Specialist

Customer Service Specialist

Job Summary

As the Customer Service Specialist, you will be part of a smart, dynamic, and efficient international Customer Service team in managing our enterprise customer relationships around the globe.

You will be an integral part of our team and act as our Brand Ambassadors for all external contacts including customers, clients, vendors, retailers and investors. You are a keener for process consistency and have a passion for delighting customers with your genuine and authentic approach; every contact, every day. You will be an advocate for resolving customer inquiries in a professional and friendly manner as well as presenting cross-customer trends and insights to Zenabis’ leadership.

We are a fast-growing, startup that has already established itself as a leader in the Cannabis industry. This is a unique opportunity to be part of our cutting-edge company and be part of an incredibly talented team throughout our significant growth.


Duties and Responsibilities

  • Become proficient with the nuances of a Cannabis company so you can act as an effective point of contact for customers, clients, vendors, retailers and investors
  • Provide a best-in-class customer experience with the goal of delighting every customer contact via phone and email to and act as our Zenabis Ambassador to advocate customer service excellence and First Contact Resolution
  • Develop strong relationships with all customers, contact centre team members and cross functional departments based on trust and reliability
  • Strive to meet and better yet, exceed all contact centre KPIs while staying true to our distinct Customer Service Culture where being authentic and demonstrating you care is critical to our success
  • Demonstrate innovation and entrepreneurship in the way we work by finding ways to promote continuous improvement
  • Be responsible to maintain and promote a positive team environment through open communication and consideration of others
  • Assist with development and maintenance of knowledge tools ensuring information is kept up to date and request for information shared
  • Make sound business decisions balancing the needs of the business with a customer centric focus, helping to foster and promote customer retention
  • Escalate and manage customer concerns where required

Qualifications

  • Completion of Grade 12 (post-secondary education is preferred)
  • Minimum one year of recent customer service and/or contact centre experience
  • Familiarity with the Cannabis industry and experience is preferred
  • Knowledgeable about Health Canada Regulations and Documentation is preferred
  • Must type a minimum of 40 words per minute
  • Proficient knowledge of Microsoft Office Suite of programs
  • Passionate about building relationships and driving customer experience
  • Ability to be inquisitive to identify reason for customer contact as well as being interpersonal Savvy
  • Ability to problem solve with ease and tact
  • Ability to multitask multiple computer systems, tasks and responsibilities with care and precision
  • Ability to be a positive team player in a fast-paced culture driven work environment

Salary: Commensurate with experience and qualifications

Security Clearance : Security Clearance may be requested for this position

Working Hours: Hours of Operation: Monday to Friday 8:30am to 5:00pm*

  • hours of operation and days of operation to change based on business need

Physical Requirements: None

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