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Client Service Representative

MCR Labs Framingham, MA 01701
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Job Summary

Client Service Representative will ensure all clients receive outstanding service and care. Samples will receive proper care by being compliant through the intake process.

Duties and Responsibilities

  • Coordinate with Transportation Agents to execute sample pickups from RMD’s.
  • Performs sample intake for RMD’s and walk-in clients.
  • Must be aware of testing and sample requirements when receiving samples.
  • Conduct sample intakes for walk-in clients and answer any questions they might have.
  • Ensuring that all client complaints or issues are resolved in a timely and professional manner.
  • Ensure proper labeling, storage of samples
  • See samples through the intake process
  • Being present and available to work events
  • Knowledge of State Regulations


  • Enthusiastic and general knowledge of cannabis and cannabis products
  • Organized
  • Attention to detail
  • Customer Service background
  • Must have strong interpersonal skills.
  • Ability to multi-task
  • Professional attitude


  • G – Suite: 1 year (Required)
  • Microsoft Office: 1 year (Required)
  • Customer Service background
  • High School Diploma or Equivalent
  • Must be at least 21 years of age
  • Must have valid MA driver’s license and clean driving record.
  • Must be able to pass background check.
  • Must be trained on all policies related to sample intakes, diversion, transportation.
  • Ability to work seven days a week, including going to various events outside of the laboratory.
  • Able to make sample pickups at various RMD’s if needed.


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Samples will receive proper care by being compliant through the intake process.</p><p><b>Duties and Responsibilities</b></p><ul><li>Coordinate with Transportation Agents to execute sample pickups from RMD’s.</li><li>Performs sample intake for RMD’s and walk-in clients.</li><li>Must be aware of testing and sample requirements when receiving samples.</li><li>Conduct sample intakes for walk-in clients and answer any questions they might have.</li><li>Ensuring that all client complaints or issues are resolved in a timely and professional manner.</li><li>Ensure proper labeling, storage of samples</li><li>See samples through the intake process</li><li>Being present and available to work events</li><li>Knowledge of State Regulations</li></ul><p><b>Qualification</b></p><ul><li>Enthusiastic and general knowledge of cannabis and cannabis products</li><li>Organized</li><li>Attention to detail</li><li>Customer Service background</li><li>Must have strong interpersonal skills.</li><li>Ability to multi-task</li><li>Professional attitude</li></ul><p><b>Requirements</b></p><ul><li>G – Suite: 1 year (Required)</li><li>Microsoft Office: 1 year (Required)</li><li>Customer Service background</li><li>High School Diploma or Equivalent</li><li>Must be at least 21 years of age</li><li>Must have valid MA driver’s license and clean driving record.</li><li>Must be able to pass background check.</li><li>Must be trained on all policies related to sample intakes, diversion, transportation.</li><li>Ability to work seven days a week, including going to various events outside of the laboratory.</li><li>Able to make sample pickups at various RMD’s if needed.<br /></li></ul><div><p></p></div><p></p><p>PRj2L1fUwp</p></div></div>","company":{"companyType":"Private/Growth","name":"MCR Labs","logoUrl":"/logos/mcr-labs-aed09bd7c5f16aa5e7ebc524f087c747.jpeg"},"location":{"country":"United States","address":"Framingham, MA 01701","city":"Framingham","stateProvince":"MA"},"frontendLink":"/job-posting/mcr-labs/client-service-representative/b6f8d5d01155e29f3c7808d1b33cdc84","title":"Client Service Representative","category":"Medical & Healthcare","hash":"b6f8d5d01155e29f3c7808d1b33cdc84","postingUrl":"https://www.indeed.com/job/client-service-representative-9fb64ea3b3790001"},{"salaries":[{"salaryStart":"$65k","salaryEnd":"$140k","currency":"US","source":"CareerBuilder","position":"Environmental Consultant, Applications","type":"per year","url":"https://www.careerbuilder.com/salary-environmental-consultant-in-la-jolla,ca"},{"salaryStart":"$15","salaryEnd":"$undefined","currency":"US","source":"Glassdoor","position":"Tech Consultant","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/Target-Tech-Consultant-San-Diego-Hourly-Pay-EJI_IE194.0,6_KO7,22_IL.23,32_IM758.htm"},{"salaryStart":"$73k","salaryEnd":"$110k","currency":"US","source":"Economic Research Institute","position":"Marketing Consultant","type":"per year","url":"https://www.erieri.com/salary/job/marketing-consultant/united-states/california/buellton"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"8 days ago","description":"<div><p>The Role</p><p>RISE Patient Care Specialists engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. Our ideal Patient Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Patient Care Specialists are GTI’s secret to success—they connect each unique customer with just the right product and method of consumption for their needs. The Patient Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors. If you have a smile that can light up a room, as well as a bowl, we’re looking for you!</p><p><b>Responsibilities</b></p><p>• Assist patients in a customer-facing, intimate retail environment</p><p>• Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs</p><p>• Ensure sales floor is properly stocked and presence of the store is well maintained</p><p>• Own responsibility for remaining up-to-date with product knowledge</p><p>• Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction</p><p><b>• Complete duties assigned during scheduled shift including:</b></p><p>• Correct cash handling and discount application</p><p>• Verification of proper paperwork, documentation and ID for patients</p><p>• Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system</p><p>• Maintenance of hard copy files (when required)</p><p>• Assist in verifying order deliveries for accuracy</p><p>• Security measures and safety compliance</p><p>• Maintain visitor log</p><p>• Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints</p><p>• Promote a work environment that is positive, communicative, patient-oriented, and compliant</p><p><b>Qualifications</b></p><p>• 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience</p><p>• High school diploma, or equivalent</p><p>• Consistent demonstration of excellent customer service skills</p><p>• Previous experience with POS systems</p><p>• Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge a HUGE plus!</p><p>• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences</p><p>• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email</p><p>• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures</p><p>Additional Requirements</p><p>• Must be 21 years or older</p><p>• Must pass any and all required background checks.</p><p>• Possess valid driver’s license or state ID.</p><p>• Must be and remain compliant with all legal or company regulations for working in the industry.</p><p>Working Conditions</p><p>• While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions</p><p>• PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching</p><p>• Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks</p></div>","company":{"website":"gtigrows.com","companyType":"Public/Established","name":"Green Thumb Industries (GTI)","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"Pasadena, CA, USA","city":"Pasadena","stateProvince":"CA"},"frontendLink":"/job-posting/green-thumb-industries-gti/guest-consultant/daba5734d516b00a04cc096db31d7f6a","title":"Guest Consultant","category":"Manufacturing","hash":"daba5734d516b00a04cc096db31d7f6a","postingUrl":"https://www.linkedin.com/jobs/view/guest-consultant-at-green-thumb-industries-gti-2697593806","salary":"$65k - $140k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"8 days ago","description":"<div><p>MUST BE 21 to apply</p><p><b>About us:</b></p><p>AMV Holdings, LLC is part of the vapor and e-cigarette industry. Our company manages over 100 retail locations across the United States. Our brands include KURE, Madvapes, Alohma, and MAXX Electronic Cigarettes. We are committed to providing customer service excellence and strive to be among the best in the industry.</p><p><b>Job Description:</b></p><p>AMV Holdings, LLC is seeking a Retail Sales Associate to become an integral part of our team! You will be responsible for making recommendations, selling products, and providing product knowledge to our guests.</p><p><b>Responsibilities:</b></p><p>• Welcome and identify customer needs</p><p>• Explain products and services to customers</p><p>• Monitor inventory to ensure the product is in stock</p><p>• Operate POS system and cash drawer in order to process transactions; handle money, prepare deposits, and count drawer down each day</p><p>• Investigate and resolve customer complaints</p><p>• Perform daily cleaning to ensure the store remains appealing and welcoming</p><p><b>Qualifications:</b></p><p>• Previous experience in sales, customer service, or other related fields</p><p>• Ability to thrive in a fast-paced environment</p><p>• Ability to build rapport with customers</p><p>• Excellent written and verbal communication skills</p><p>• Strong negotiation skills</p><p>• Knowledge of basic cash handling procedures</p><p>• Basic Math Skills</p><p>Job Types: Full-time, Part-time</p><p>Pay: $10.00 - $10.50 per hour</p><p><b>Supplemental Pay:</b></p><p>• Commission pay</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>Experience:</b></p><p>• Customer Service: 1 year (Preferred)</p><p>• vaping: 1 year (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p><p>Work Location: One location</p></div>","company":{"website":"alohma.com","name":"AMV Holdings, LLC"},"location":{"country":"United States","address":"Columbia, SC, USA","city":"Columbia","stateProvince":"SC"},"frontendLink":"/job-posting/amv-holdings-llc/kure-cbd-vape-guest-consultant/4d28bacebd7d8ccf7e1b1d48c6a2a645","title":"KURE CBD + Vape Guest Consultant","category":"Retail","hash":"4d28bacebd7d8ccf7e1b1d48c6a2a645","postingUrl":"https://www.salary.com/job/amv-holdings-llc/kure-cbd-vape-guest-consultant/09b2808b-fdbc-4bdd-b785-6daaea476e91"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>ArmorTech Security is seeking qualified and licensed Security officers for a state legal dispensary located in Vista, CA.You must have a friendly/ professional demeanor, exquisite hygiene, and demonstrate the ability to work well either individually or within a team environment for hire.90-day probation period prior to becoming an official member of our team.</p><p>This position requires an availability to work between either 9:00am to 5:00pm and 5:00pm to 10:00pm.</p><p>Please do not apply if you are unable work either shift.</p><p>Duties Include:*Patrolling facility grounds while maintaining a heightened state of awareness; ensuring entry points (both foot and vehicle) are secured and free from any security risks.</p><p>• Assist clients, staff, and guests as needed.</p><p>• Provide traffic control as needed.</p><p>• Prepare electronic time card reports.</p><p>• Gather, Analyze, Interpret and Disseminate information from various sources.</p><p>This position requires an availability to work between either 9:00am to 5:00pm and 5:00pm to 10:00pm.</p><p>Please do not apply if you are unable work either shift.</p><p>To be considered, you must meet these minimum qualifications:*Be at least 21 years of age or older.</p><p>• Be capable of wearing a face covering for the entire length of a shift (with the exception of lunch and rest breaks).</p><p>• Have a valid guard license with the Bureau of Security and Investigations (BSIS.CA.GOV).</p><p>• Must have your own vehicle or a means of transportation that will not negatively interfere with arriving at the site on-time.</p><p>Vehicle must be in good condition.</p><p>Job Type: Part-timePay: $18.00 per hourBenefits:Employee assistance programEmployee discountProfessional development assistanceSchedule:Day shiftHolidaysNight shiftOn callWeekend availabilitySupplemental Pay:TipsEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"ArmorTech Security","logoUrl":"/logos/armortech-security-27298393cdbd4ad49fd423baeaa6d01a.jpeg"},"location":{"country":"United States","address":"Vista, CA, USA","city":"Vista","stateProvince":"CA"},"frontendLink":"/job-posting/armortech-security/part-time-unarmed-guest-services-officer-cannabis-facility-1800/4f19007700b611590c4864b6d7cc419f","title":"Part Time Unarmed Guest Services Officer | Cannabis Facility $18.00","category":"Professional, Scientific, and Technical Services","hash":"4f19007700b611590c4864b6d7cc419f","postingUrl":"https://jobsnearme.ai/jobs/part-time-unarmed-guest-services-officer-cannabis-facility-18-00_5e2fd763968bc6f8_0_0"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p><b>ABOUT US</b><br />Harborside is a global leader in the cannabis movement and represents the cutting-edge of innovation in our industry. Our employees are valuable to us - we offer a highly competitive benefits package which includes medical, dental, vision, FSAs, commuter benefits, EAP and 401k. We’re currently seeking a compassionate and friendly customer service professional to join our team in SAN JOSE , CA.</p><p>CALL CENTER ASSOCIATE<br />With compassion, warmth and gentleness, our Call Center Associates assist our patients on inbound/outbound calls or through web orders. Assessing the needs of each customer, our team members provide appropriate product knowledge and exceptional service. Must accurately record all transactions for Delivery and Pick-up Sales.</p><p><b>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list is not intended to be all inclusive)</b></p><ul><li>Perform opening and closing duties.</li></ul><ul><li>Verify and register customer recommendations</li></ul><ul><li>Provide exceptional service and product knowledge</li></ul><ul><li>Place patient orders in computer system</li></ul><ul><li>Record transactions accurately</li></ul><ul><li>Address and resolve patient complaints using conflict resolution; escalate service issues in an expedient manner</li></ul><ul><li>Build patient loyalty through customer-centric, focused and positive interactions</li></ul><ul><li>Adhere to all legal standards of discussing medicine over the phone</li></ul><ul><li>Answer phones and respond to patient requests</li></ul><ul><li>Follow-up on customer inquiries not immediately resolved</li></ul><ul><li>Conduct customer satisfaction surveys for previous orders</li></ul><ul><li>Place follow up calls for newly registered customers who have not yet ordered</li></ul><ul><li>Follow up with customers to collect outstanding payments when necessary</li></ul><ul><li>Upload customer documents to Treez/ Baker/POS system</li></ul><ul><li>Track and record banned customers, referrals, etc.</li></ul><ul><li>Modify customer orders upon request and coordinate with inventory to ensure accuracy</li></ul><p>OTHER FUNCTIONS AND RESPONSIBILITIES:</p><ul><li>Recognize, document and alert the supervisor of trends in customer calls.</li></ul><ul><li>Maintain a positive, caring attitude, and treat customers/co-workers with respect and sensitivity.</li></ul><ul><li>Listen and respond to customer and coworker needs/requests appropriately and timely.</li></ul><ul><li>Maintain neatness, cleanliness and organization of the department and your workspace.</li></ul><ul><li>Maintain strict confidentiality with customer information.</li></ul><ul><li>Follow and integrate Harborside policies and procedures into all on-the-job interactions, tasks, and behaviors</li></ul><ul><li>Other duties and tasks as assigned by Supervisor</li></ul><ul><li>Understand, embrace and embody the mission of Harborside.</li></ul><p>PERFORMANCE REQUIREMENTS (Knowledge, Skills and Abilities):</p><ul><li>Outstanding customer service skills.</li></ul><ul><li>Knowledge of medical cannabis strains and applications, effects and routes of delivery.</li></ul><ul><li>Knowledgeable in MS Office (Word/Excel).</li></ul><ul><li>Excellent communication skills.</li></ul><ul><li>Excellent phone presence.</li></ul><ul><li>Basic computer operating skills and ability to learn software applications.</li></ul><ul><li>Basic math skills.</li></ul><p><b>GENERAL PERFORMANCE REQUIREMENTS: </b></p><ul><li>Provide excellent service.</li></ul><ul><li>Present a professional image in appearance, actions and words.</li></ul><ul><li>Demonstrate ownership, accountability, initiative and quality of work.</li></ul><ul><li>Build positive team relationships throughout your department and Harborside.</li></ul><ul><li>Work scheduled shifts.</li></ul><ul><li>Record all time worked accurately, promptly, and honestly.</li></ul><ul><li>Follow all safety policies.</li></ul><ul><li>Be a role model for the Harborside Experience.</li></ul><ul><li>Understand and practice Harborside values.</li></ul><ul><li>Demonstrate ethical behavior.</li></ul><p>WORK CONTEXT<br />PHYSICAL DEMANDS:</p><ul><li>Requires prolonged standing and some bending, stooping and stretching</li></ul><ul><li>Ability to operate a computer, POS system and other office equipment</li></ul><ul><li>Moving up to 20 pounds on occasion.</li></ul><p><b>WORKING CONDITIONS: </b></p><ul><li>Work will generally be performed inside a fast-paced medical cannabis dispensary.</li></ul><ul><li>Involves frequent phone and web contact with patients and staff.</li></ul><ul><li>Will require working varied hours/days, including nights, weekends, holidays, and/or events, on occasion.</li></ul><ul><li>May require working under an alternative workweek schedule agreement.</li></ul><p><b>EDUCATION/EXPERIENCE: </b></p><ul><li>Prior experience in administrative customer relations/customer service (1 year minimum).</li></ul><ul><li>HS diploma, GED or equivalent.</li></ul><ul><li>Experience working in the medical cannabis/health industry highly desirable.</li></ul><ul><li>Must be 21+ years old and pass a criminal background check per city regulations</li></ul><p><b>EEO STATEMENT</b><br />Harborside is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. EOE.</p><p>Location: 1365 N 10th St</p><p>USA</p><p>San Jose</p><p>CA</p><p>95112, San Jose, CA 95112</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Public/Established","name":"Harborside","logoUrl":"/logos/harborside-810c2a102b13d65f8d3f7765da5a966a.jpeg"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/harborside/call-center-associate/1ade3ab70c257a603f24cc555296792c","title":"Call Center Associate","category":"Retail","hash":"1ade3ab70c257a603f24cc555296792c","postingUrl":"https://www.indeed.com/job/call-center-associate-1eb1a8ce1c448088"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>Company Introduction:</b></p><p>A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.</p><p>Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.</p><p><b>While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:</b></p><p>The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><p><b>Skills:</b></p><p>• Strong inter-personal and communication skills</p><p>• Strong attention to detail a must</p><p>• Organizational Skills</p><p>• Networking Savvy</p><p>• Understanding of what makes an event “successful”</p><p>• Creative flair for effective design and development of an event</p><p>• Dedication to Customer Service</p><p>• Motivation for Sales</p><p><b>Benefits:</b></p><p>• Health insurance</p><p>• Dental insurance</p><p>• Vision insurance</p><p>• Paid time off</p><p>• Flexible schedule</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p>• Weekends required</p><p>• Holidays required</p><p>• Day shift</p><p>• Night shift</p><p>• 8 hour shift</p><p><b>Requirements:</b></p><p>• High School Diploma or equivalent</p><p>• Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</p><p>• Excellent customer service skills</p><p>• Knowledge and adherence to the policies, procedures and goals of the Lotus Way</p><p>• Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</p><p>• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</p><p>• Understanding of company products, services, and policies.</p><p>• Proficiency with computers, especially with CRM software, and strong typing skills.</p><p>• Ability to ask prying questions and diffuse tense situations.</p><p>• Strong time management and decision making skills.</p><p>• Adaptability and accountability.</p><p>• Fluency in multiple languages may be desired.</p><p><b>Pay &amp; Compensation:</b></p><p>• Hourly pay</p><p><b>Additional Compensation:</b></p><p>• Bonuses</p><p>• Store Discounts</p><p><b>Customer Service Representative Job Duties:</b></p><p>• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</p><p>• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</p><p>• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</p><p>• Building lasting relationships with clients and other call center team members based on trust and reliability.</p><p>• Utilizing software, databases, scripts, and tools appropriately.</p><p>• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</p><p>• Making sales or recommendations for products or services that may better suit client needs.</p><p>• Taking part in training and other learning opportunities to expand knowledge of company and position.</p><p>• Adhering to all company policies and procedures.</p><p>• Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</p><p>• Ability to handle fast paced environment while providing superior customer service</p></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/5b0d3ed161f2479c5e13e67182a6b120","title":"Call Center Representative","category":"Agriculture & Farming","hash":"5b0d3ed161f2479c5e13e67182a6b120","postingUrl":"https://tarta.ai/j/iFkhdHwBPV406l6XBT9J-call-center-representative-at-purple-lotus-nwhs-co-inc"},{"function":["Customer Service"],"postedOn":"8 days ago","description":"<div><div>Company Introduction:<br />A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.<br />Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.<br />While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:<p><br />The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p><br />To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><br />Skills:<ul><br /><li>Strong inter-personal and communication skills</li><br /><li>Strong attention to detail a must</li><br /><li>Organizational Skills</li><br /><li>Networking Savvy</li><br /><li>Understanding of what makes an event “successful”</li><br /><li>Creative flair for effective design and development of an event</li><br /><li>Dedication to Customer Service</li><br /><li>Motivation for Sales</li></ul><br />Benefits:<ul><br /><li>Health insurance</li><br /><li>Dental insurance</li><br /><li>Vision insurance</li><br /><li>Paid time off</li><br /><li>Flexible schedule</li></ul><br />Schedule:<ul><br /><li>Monday to Friday</li><br /><li>Weekends required</li><br /><li>Holidays required</li><br /><li>Day shift</li><br /><li>Night shift</li><br /><li>8 hour shift</li></ul><br />Requirements:<ul><br /><li>High School Diploma or equivalent</li><br /><li>Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</li><br /><li>Excellent customer service skills</li><br /><li>Knowledge and adherence to the policies, procedures and goals of the Lotus Way</li><br /><li>Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</li><br /><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><br /><li>Understanding of company products, services, and policies.</li><br /><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><br /><li>Ability to ask prying questions and diffuse tense situations.</li><br /><li>Strong time management and decision making skills.</li><br /><li>Adaptability and accountability.</li><br /><li>Fluency in multiple languages may be desired.</li></ul><br />Pay &amp; Compensation:<ul><br /><li>Hourly pay</li></ul><p><b><br />Additional Compensation:</b></p><ul><br /><li>Bonuses</li><br /><li>Store Discounts</li></ul><br />Customer Service Representative Job Duties:<ul><br /><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><br /><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><br /><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><br /><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><br /><li>Utilizing software, databases, scripts, and tools appropriately.</li><br /><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><br /><li>Making sales or recommendations for products or services that may better suit client needs.</li><br /><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><br /><li>Adhering to all company policies and procedures.</li><br /><li>Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</li><br /><li>Ability to handle fast paced environment while providing superior customer service.</li></ul></div></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/efdfe20bf9a497eabfde20c632f64062","title":"Call Center Representative","category":"Agriculture & Farming","hash":"efdfe20bf9a497eabfde20c632f64062","postingUrl":"https://www.indeed.com/job/call-center-representative-90c3c8e0bcc46b47"},{"salaries":[{"salaryStart":"$20k","salaryEnd":"$39k","currency":"US","source":"ZipRecruiter","position":"Front Desk Receptionist","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Front-Desk-Receptionist-Salary-in-Farmington-Hills,MI"},{"salaryStart":"$24k","salaryEnd":"$36k","currency":"US","source":"Glassdoor","position":"Front Desk Receptionist","type":"per year","url":"https://www.glassdoor.com/Salaries/farmington-hills-front-desk-receptionist-salary-SRCH_IL.0,16_IC1159753_KO17,40.htm"},{"salaryStart":"$28k","salaryEnd":"$39k","currency":"US","source":"Economic Research Institute","position":"Receptionist Front Desk","type":"per year","url":"https://www.erieri.com/salary/job/receptionist-front-desk/united-states/michigan/big-rapids"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p><b>Job Description</b></p><p>Cannabis Attorneys of Michigan is hiring a fulltime receptionist for its Main Office located in Genoa Township, Michigan. This is an in-person position requiring superior phone and organizational skills.</p><p>Candidates must be professional in demeanor and appearance, responsible, punctual, reliable and efficient. The hours for this position are 8:00 am - 4:00 pm Monday - Friday, with 30 - 60 minutes for lunch. Experience as a receptionist is greatly preferred.</p><p>Experience working for a law firm is preferred but not required. This will be a salaried position with full benefits. Reliable transportation needed.</p><p>Company Description Established and rapidly growing full service business law firm serving all of Michigan's licensed cannabis industry. Visit our website at www.cannabisattorneysofmichigan.com.</p></div>","company":{"name":"Cannabis Attorneys Of Michigan"},"location":{"country":"United States","address":"Howell, MI, USA","city":"Howell","stateProvince":"MI"},"frontendLink":"/job-posting/cannabis-attorneys-of-michigan/receptionist-front-desk/fb7ffc1702cd2d58e7aea2aae697a555","title":"Receptionist/Front Desk","category":"Professional, Scientific, and Technical Services","hash":"fb7ffc1702cd2d58e7aea2aae697a555","postingUrl":"https://www.jobappcentral.com/job-in-Howell-Michigan-USA/RECEPTIONIST-FRONT-DESK-a58f7608a4a94d0189/","salary":"$20k - $39k"},{"employmentType":"Full-time","function":["Retail","Customer Service"],"postedOn":"2 days ago","description":"<div><p>Location: Reno Junction</p><p>MUST HAVE ACTIVE DISPENSARY AGENT CARD The Intake Position is the initial first point of contact for our Dispensaries. So, you set the tone It is imperative that all patients and customers are greeted, both in-person and over-the-phone, with a positive and warm welcome.</p><p>Must have strong customer service skills, a great outgoing attitude, along with a stellar work ethic. The Intake team member is also responsible for the cleanliness of the front desk and lobby area. Budtenders are responsible for customer experience, which includes helping customers, processing the transaction, cash handling, and stellar customer service. You must possess the ability to listen well and communicate effectively with various audiences.</p><p>As a critical part of the business operation, the Budtender will have the most interaction with the store’s patrons.</p><p>Must be outgoing, passionate, and very knowledgeable on the products and cannabis. Budtenders also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines. RESPONSIBILITIES Provide the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality Process-in patients and customers by validating identification and enter information securely entered in our POS system Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files Provide all new patients/customers with a brief explanation of services Become well-educated with all cannabis products offered and/ or be willing to learn</p><p>Must be educated on all marijuana and products offered Manage all visitor access of vendors, contractors, etc., partnered with the Store Manager or Assistant Manager Act as liaison to all departments on security needs Motivated to learn and execute new tasks during downtime All other duties as assigned SKILLS/ABILITIES REQUIRED Organization Top-notch customer service skills Close attention to detail Time management skills Excellent telephone skills Excellent communication Teamwork Powered by JazzHR</p></div>","company":{"website":"ayrwellness.com","companyType":"Public/Established","name":"AYR Wellness","logoUrl":"/logos/ayr-wellness-ba3da88b0c41e805422edfc8a9315df2.jpeg"},"location":{"country":"United States","address":"Reno Junction, CA, USA","city":"Reno Junction","stateProvince":"CA"},"frontendLink":"/job-posting/ayr-wellness/mynt-dispensary-budtender-front-desk/cec2ef73041ad751ad1ff1070f0b5896","title":"Mynt Dispensary- Budtender​/Front desk","category":"Agriculture & Farming","hash":"cec2ef73041ad751ad1ff1070f0b5896","postingUrl":"https://www.learn4good.com/jobs/california/customer_service/652750813/e/"},{"employmentType":"Full-time","function":["Retail","Customer Service"],"postedOn":"4 days ago","description":"<div><p>At Miracle Leaf Health Centers we are looking to hire driven and passionate individuals within the vast developing CBD industry. There is an opportunity for individuals interested in growth within a company and are HIGHLY ENCOURAGED TO APPLY!</p><p><b>Responsibilities:</b></p><p>Welcome customers and offer EXCEPTIONAL customer service</p><p>Provide knowledge and help EDUCATE clients of the holistic benefits of CBD and our Medical Marijuana Services</p><p>Advise and assist customers about in-stock CBD products and of any promotions, membership plans, and or updates to our Medical Marijuana Services</p><p>Process payments</p><p>Cleaning, stocking, etc.</p><p>Job Requirements</p><p>Must be 21 years of age or older</p><p>Basic knowledge of CBD/ Medical Marijuana Cannabis</p><p>Team-Player</p><p>Open availability</p><p><b>Experience:</b></p><p>Retail sales/Customer service(any industry): Minimum 1 year</p><p>CBD/Cannabis industry: 1 year (Preferred)</p><p>COVID-19 precautions</p><p>Social distancing guidelines in place</p><p>Virtual meetings</p><p>Sanitizing, disinfecting, or cleaning procedures in place</p></div>","company":{"website":"miracleleaffl.com","name":"Miracle Leaf Health Centers Corp."},"location":{"country":"United States","address":"Miami, FL, USA","city":"Miami","stateProvince":"FL"},"frontendLink":"/job-posting/miracle-leaf-health-centers-corp/cbd-store-front-desk/ab85ca25579ec56d264eccca22a18726","title":"CBD Store Front Desk","category":"Medical & Healthcare","hash":"ab85ca25579ec56d264eccca22a18726","postingUrl":"https://tarta.ai/j/DFqrdHwBPV406l6XAncA-cbd-store-front-desk-in-miami-fl-at-miracle-leaf-health-centers-corp"},{"function":["Customer Service"],"postedOn":"3 days ago","description":"<div><div><p>Durham Vape Shop in Durham, 3808 GUESS is looking for one customer service member to join our strong team. We are located on 4422 N Roxboro St Ste A. Our ideal candidate is a self-starter, ambitious, and reliable.</p><p>Responsibilities</p><ul>*Greet customers and make them feel at home *Answer any questions the customers may have *Assist Customers in preparing their orders *Clean work area as needed to maintain a tidy work environment *Respond to all complaints in a friendly and professional manner</ul><p></p><p><br />Qualifications</p><ul>*Friendly attitude even when dealing with disgruntled employees *Responsible and proven ability to maintain scheduling commitments *Ability to problem solve quickly concerns customers may have *Good communication skills with customers *Must have some CBD, HEMP, and VAPE knowledge *Bilingual is a plus but not necessary *Must have your own transportation *Must be 21</ul><p>We are looking forward to reading your application.</p><p>Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.</p><p>About DURHAM VAPE SHOP: Durham Vape Shop in Durham, NC is looking for an individual to join our 5 person strong team. We are located on 4422 N Roxboro Rd Ste A. Our ideal candidate is self-driven, punctual, and engaged. Learn more about us at www.durhamvapelounge.com.</p><p><br />By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply.<br /><br />Powered by Homebase. Free employee scheduling, time clock and hiring tools.</p></div></div>","company":{"name":"DURHAM VAPE SHOP"},"location":{"country":"United States","address":"Durham, NC 27704","city":"Durham","stateProvince":"NC"},"frontendLink":"/job-posting/durham-vape-shop/customer-service/67d116a1f8f2bb14c6d27593843a9c7f","title":"Customer Service","category":"Retail","hash":"67d116a1f8f2bb14c6d27593843a9c7f","postingUrl":"https://www.indeed.com/job/customer-service-88d57451771d16d1"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"8 days ago","description":"<div><p>The Cannabis Delivery Dispatcher will be responsible for ensuring each customer receives an outstanding customer service experience from the beginning to end of the process.<br />This person must give every customer a positive and friendly experience over the phone. Providing assistance to all who need help facilitating the online ordering process along with making sure to do so with the highest level of customer service. We are looking for a self-motivated, hard-working individual who performs at an exceptional level during high-pressure situations. Extremely precise and clear communication is a pivotal part of this role. While understanding and embracing the mission of greenRush, affiliate organization(s), and their role in the industry.</p><p>Responsibilities<br />Set-up and Process customers orders using POS and Routing applications<br />Provide support for drivers who need assistance out on their delivery routes.<br />Log operational and tech issues.<br />Package orders accurately and efficiently.<br />Provide exceptional customer service by phone, text, email, and website.<br />Develop and maintain rapport with our customers, partners, and staff.<br />Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.<br />Maintain a positive work environment conducive to trust and respect.<br />Maintain the strictest confidentiality in compliance with HIPPA guidelines.<br />Qualifications<br />Personal knowledge in various cannabis products. Preferred not required.<br />Paid Holidays<br />Strong driver tracking technical knowledge, including an array of tech stacks, used to execute deliveries<br />The ability to make rapid decisions in a high-pressure environment.<br />Excellent communication, social, and organization skills.<br />Incredible ability to multi-task.<br />A can-do, optimist attitude<br />Ability to adhere to the highest customer service standards at all times.<br />Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.<br />Strong problem solving, customer service, and interpersonal skills.<br />Ability to maintain high standards in a fast-paced, constantly evolving environment.<br />Must possess a high degree of personal ownership and accountability.<br />Must have a high level of organization.<br />Must possess a valid state ID</p><p>Job Types: Full-time, Part-time</p><p>Pay: $19.00 per hour</p><p>Job Types: Full-time, Contract</p><p>Pay: From $19.00 per hour</p><p>COVID-19 considerations:<br />Wear a mask</p><p>Job Type: Full-time</p><p>Pay: $19.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Referral program</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Overtime</li></ul><p>COVID-19 considerations:<br />Yes, Masks are required, and sanitizing stations are in the office.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Dispatching: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Indika MCC"},"location":{"country":"United States","address":"Oakland, CA 94621","city":"Oakland","stateProvince":"CA"},"frontendLink":"/job-posting/indika-mcc/dispatcher-customer-service/df01edd3e9a7433ccf1492471fba74f6","title":"Dispatcher/Customer Service","category":"Retail","hash":"df01edd3e9a7433ccf1492471fba74f6","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-17522306f299bbdc"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"8 days ago","description":"<div><p>Farmhouse Artisan Market is a luxury cannabis delivery service dedicated to connecting savvy consumers and connoisseurs to the highest quality, most sustainable, and healthiest products the industry has to offer. Farmhouse is a resource for those beginning to explore how cannabis can be added to a healthy, natural lifestyle as well as those who are knowledgeable and looking for the best craft cannabis goods. Whatever you are looking for, Farmhouse will deliver a bespoke cannabis experience.</p><p>We are a local, family owned and operated company founded on supporting the small and heritage farmers and makers in order to help preserve a culture that puts quality, the environment and consumer safety before anything else. We encourage buying locally and knowing your farmer and we understand the important roll aesthetics plays in enjoying the day to day. If these values resonate with you and you feel you are a customer service master, we’d love to meet you!</p><p><i>*Must be 21 or older </i></p><p><b>Responsibilities</b></p><ul><li>Manage large amounts of incoming calls, texts, chats and emails</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Create efficient routes with accurate delivery times for drivers, while making sure drivers have similar numbers of orders assigned to them throughout the day</li><li>Communicate changes to delivery routes with drivers</li><li>Document all returned orders</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Must be highly computer literate (we are Mac + iOS based) and able to type quickly</li><li>Must have basic knowledge of cannabis products and be interested in learning more (cannabis industry experience a plus)</li></ul><p>This is a fast paced position that requires attention to detail and the ability to remain self-directed during downtime. We are looking for an upbeat team member who is ready to take on the north bay!</p><p>Job Types: Full-time, Part-time</p><p>Pay: $19.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />Anyone entering the office must wear a mask. We provide disinfectants for surfaces, hand sanitizer, and sinks with soap and water for frequent handwashing. There is plenty of space, and people are able to stay 6 ft apart.</p><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Farmhouse Artisan Market"},"location":{"country":"United States","address":"Petaluma, CA 94954","city":"Petaluma","stateProvince":"CA"},"frontendLink":"/job-posting/farmhouse-artisan-market/dispatcher-customer-service-representative/4e0e11e47166957336fb351ee239e613","title":"Dispatcher/Customer Service Representative","category":"Retail","hash":"4e0e11e47166957336fb351ee239e613","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-representative-b8917cedd5ec8912"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>Welcome to the Latest Job Vacancies Site 2021 and at this time we would like to inform you of the Latest Job Vacancies from the Stability Cannabis with the position of Front Desk Receptionist - Stability Cannabis which was opened this.</p><p>If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Front Desk Receptionist - Stability Cannabis Oklahoma City below matches your qualifications. Good Luck: D</p><p>In this role you will be responsible for answering inbound phone calls (low volume of 10-20 calls per day), greeting arriving employees, greeting</p><p>• Company Name : Stability Cannabis</p><p>• Open Position : Front Desk Receptionist - Stability Cannabis Oklahoma City</p><p>• Location Job : Oklahoma City, OK 73128</p><p>• Country Job : US</p><p><b>How to Submit an Application:</b></p><p>After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Front Desk Receptionist - Stability Cannabis job info - Stability Cannabis Oklahoma City, OK 73128 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Front Desk Receptionist - Stability Cannabis job info - Stability Cannabis Oklahoma City, OK 73128 in 18-09-2021 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.</p><p>Stability Cannabis |</p><p>Oklahoma City, OK 73128</p><p>Oklahoma City, OK 73128</p><p><b>OK</b></p><p><b>US</b></p><p>13-10-2021</p></div>","company":{"website":"stabilitycannabis.com","companyType":"Private/Established","name":"Stability Cannabis","logoUrl":"/logos/stability-cannabis-195e89fb1bc02c5e9d2c09d163bedcc9.png"},"location":{"country":"United States","address":"Oklahoma, USA","stateProvince":"OK"},"frontendLink":"/job-posting/stability-cannabis/front-desk-receptionist-stability-cannabis/7468962772219c5d1c1ccf053e1a8e7d","title":"Front Desk Receptionist - Stability Cannabis","category":"Medical & Healthcare","hash":"7468962772219c5d1c1ccf053e1a8e7d","postingUrl":"https://idblogo.com/job/e33f1054e83a6063/front-desk-receptionist-stability-cannabis.html"},{"salaries":[{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/la"},{"salaryStart":"$21k","salaryEnd":"$48k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary--in-Louisiana"},{"salaryStart":"$23k","salaryEnd":"$42k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/baton-rouge-customer-service-representative-salary-SRCH_IL.0,11_IM72_KO12,43.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>ABOUT METRC</b></p><p>Metrc is a high-growth technology company helping cannabis regulators govern their industry's supply chain. We provide the system and tags that track products from seed to sale – and everything in between: harvest, manufacture, testing, and transportation. We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support. Our goal is to make the legal cannabis industry safer and more transparent for everyone.</p><p><b>ABOUT THE POSITION</b></p><p>Metrc is hiring Customer Support Specialists to work from 12:00pm - 8:00pm or 1:00pm to 9:00pm (CST) (Monday - Friday) in a fully remote (Work from Home) customer service role. The Support Specialist is responsible for supporting our customers using web-based software, dealing with their unique growing, selling and production styles; as well as explaining to clients how to utilize our software. As our customers' first point of contact, Support Specialists are the friendly voice of Metrc, providing world class customer service, troubleshooting, and light technical support.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><p>• Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails</p><p>• Obtains and verifies user information</p><p>• First point of contact, works closely with clients to determine needs, research issues, and provide necessary information</p><p>• Assists and provides resolution by clarifying issues; researching and exploring answers and solutions; implementing solutions; escalates if necessary</p><p>• Provides a clear history of all issues by documenting each call using good grammatical sentences</p><p>• Continually updates job knowledge by studying guides, manuals, and published procedures; participating in educational opportunities</p><p>• Ensures clear understanding of guides, manuals and published procedures. Guidance and support provided when necessary</p><p>• Participates in communication between fellow support specialists, supervisors, and management</p><p>• Keeps equipment operational by following established procedures and reporting malfunctions</p><p>• Displays dedication and commitment of company visions and goals</p><p>• Enjoys engaging with customers, team members, and being part of a growing organization</p><p><b>QUALIFICATIONS</b></p><p>• One (1) to two (2) years of customer service/support expertise and/or proven technical ability in some capacity (either via phone, virtual, chat, or in-person)</p><p>• Flexibility to work dependent upon business needs to include occasional Saturdays and/or Sundays</p><p>• Excellent customer service skills with a passion for service; \"Client Focused\"</p><p>• Creative, flexible, and innovative team player</p><p>• Commitment to excellence and high standards</p><p>• Discipline to work remotely, while following a set schedule</p><p>• Willingness to work within a constantly changing work environment with flexibility and enthusiasm</p><p>• Excellent written communication skills with demonstrated ability to write clearly and informatively</p><p>• Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive</p><p>• Proficient on Microsoft Word, PowerPoint, and Excel (or equivalent programs)</p><p>• Ability to manage multiple applications running simultaneously</p><p>• Must have high-speed, land line Internet service (50 megabits download and 1 megabit upload) from a reliable provider</p><p>• Successful completion of a pre-employment assessment</p><p>• Successful completion of initial training</p><p>• Proficient keyboarding/typing skills- Minimum 35 wpm</p><p>• All candidates must be based and work in the US</p><p><b>PHYSICAL DEMANDS AND WORK ENVIRONMENT</b></p><p>• In home position</p><p>• Frequently required to sit</p><p>• Frequently required to talk or hear</p><p>• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard</p><p><b>METRC OFFERS THE FOLLOWING BENEFITS</b></p><p>• Diverse, inclusive &amp; welcoming culture</p><p>• Employer Paid- Health Insurance (Employee Only)</p><p>• Employer contribution into a Health Savings Account (HSA)</p><p>• Employer Paid - Dental Insurance (Employee Only)</p><p>• Employer Paid- Basic Life Group Insurance and AD&amp;D</p><p>• Employer Paid- Employee Assistance Program (EAP)</p><p>• Employer Paid- Short Term Disability</p><p>• Employer Paid- Long Term Disability</p><p>• Vision insurance</p><p>• Supplemental Insurance: Hospital Indemnity, Accident and Critical Illness</p><p>• Voluntary Life Insurance</p><p>• 401k (up to 6% match)</p><p>• Paid Time Off (PTO)</p><p>• Up to 9 Paid Holidays</p><p>• Company provides all equipment needed</p><p>• Internet subsidy for those working from home ($50 per month)</p><p>• Customer Support Specialist positions start at $15/hour</p><p>Shifts Available (12pm - 8pm or 1pm - 9pm CST) Monday through Friday (Occasional Saturday and/or Sunday)</p><p>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>Metrc LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.</p><p>https://recruiting.paylocity.com/recruiting/jobs/Details/588853/Metrc-LLC/Customer-Support-Specialist</p><p>PI148698657</p><p>Location/Region: Lakeland, LA (70752</p></div>","company":{"website":"metrc.com","companyType":"Private/Established","name":"Metrc LLC","logoUrl":"/logos/metrc-llc-1049d7e3207fba4a762528a20da8673c.png"},"location":{"country":"United States","address":"Lakeland, LA, USA","city":"Lakeland","stateProvince":"LA"},"frontendLink":"/job-posting/metrc-llc/customer-service-representative/f9a1d9727fae13d183da28174697101c","title":"Customer Service Representative","category":"Information Technology & Services","hash":"f9a1d9727fae13d183da28174697101c","postingUrl":"https://jobs.thejobnetwork.com/Job/501753123?SourceID=2","salary":"$26k - $42k"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>Job description</p><p>The Fire Station, LLC</p><p>The Fire Station (TFS) operates as a series of Marijuana Facilities within the Upper Peninsula of Michigan. TFS holds valid state and municipal operating licenses and strives to exceed compliance standards at the highest level. Beginning in 2019 with less than ten employees, our business is now growing rapidly and welcomes new employees who are interested in a career in the cannabis industry. As a Marijuana Retail Facility, our operations involve welcoming customers 21 + years of age into our facility to view and purchase high quality marijuana products. A team of employees all work together to provide customers with top notch customer service and cannabis knowledge to aid them in their cannabis experience.</p><p>Job Title: Budtender</p><p><b>Job Description</b></p><p>Roles -Budtenders perform the core interaction with the customers, the salesperson of cannabis products. Budtenders are knowledgeable about a variety of cannabis products, and can provide detailed descriptions and explanations of products to customers. Budtenders help customers find products specific to their needs and perform sales transactions, while restocking products on the sales floor as necessary.</p><p><b>Responsibilities</b></p><p>• Responsible for properly completing sales transactions, recommends products to customers</p><p>• Monitors product quantities, labeling, and restocking activities</p><p>• Responsible for assisting with facility compliance by following rules and standards with inventory restocking and completing transactions</p><p>• Ensure that products being sold to customers match the METRC and related tracking information associated with that product.</p><p>• Collecting and counting cash; identifying potential fraud cash bills</p><p>• Responsible for keeping the budroom display shelves and workspace clean and representable for customers</p><p>• Complete and sign required checklists for end of shift duties, including sanitation and facility upkeep</p><p>Required Skills/Abilities</p><p>• Excellent verbal and written communication skills</p><p>• Excellent customer service skills</p><p>• Excellent interpersonal and conflict resolution skills</p><p>• Excellent organizational skills and attention to detail</p><p>• Strong analytical, mathematical and problem solving skills</p><p>• Strong leadership skills</p><p>• Ability to prioritize tasks</p><p>• Works well under pressure and deadlines, ability to multitask</p><p>• Must have excellent cash handling abilities</p><p>Education &amp; Experience</p><p>• Must have adequate cannabis product knowledge</p><p>• Must have at least 1 year of experience with POS systems</p><p>• High school education required, higher education preferred</p><p>• Must have at least 1 year of retail experience</p><p><b>Work Environment</b></p><p>• State &amp; Municipal Law - TFS operates in full compliance with all rules and regulations enforced by the State of Michigan's Department of Licensing and Regulatory Affairs (LARA) and Marihuana Regulatory Agency (MRA). Further, TFS operates in full compliance with the rules and regulations of each municipality they are located within. To operate in compliance with such rules and regulations, employees are required to follow all policies created and enforced by and within TFS facilities.</p><p>• Prolonged periods standing at a sales counter and working on a computer</p><p>• Must be able to lift at least 20 pounds at a time</p><p>• Must be able to remain calm and collected in a busy retail environment</p><p>• May have to perform job duties outside of the facility if offering curbside services</p><p>Job Requirements</p><p>• Must be at least 21 years of age</p><p>• Must have NO felony convictions</p><p>• Background Check/Satisfactory professional reference checks</p><p>• Valid form of identification</p><p>EOE Statement: TFS is committed and proud to be an equal opportunity employer. TFS does not discriminate against race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age or veteran status of any qualified applicant. TFS is fully compliant with all fair employment practices and strives to create a diverse, unbiased work environment.</p><p>Job Type: Part-time</p><p>Pay: Starting at $14.00</p></div>","company":{"companyType":"Private","name":"The Fire Station"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/the-fire-station/front-desk-receptionist/8cfb66b6625ec5a647262651d16278bb","title":"Front Desk Receptionist","category":"Retail","hash":"8cfb66b6625ec5a647262651d16278bb","postingUrl":"https://us.bebee.com/job/20211007-a41933a8ff658b808a91f1f42d601099"},{"employmentType":"Full-time, Part-time","function":["Customer Service","Retail"],"postedOn":"9 days ago","description":"<div><p>If you are a self-motivated individual, who has the desire to learn, we are looking for you. We strive to bring the best possible service to a large number of people. Looking to employ knowledgeable and experienced receptionist to assist customers!</p><ul><li>Highly skilled in greeting visitors and applicants in a professional, friendly and quickly manner;</li><li>Upholds company security via monitor system</li><li>Correspondence emails directly</li><li>Attaches documents to the database</li><li>Effectively works and cooperates with co-workers, supervisors and clients</li><li>Maintains an organized reception area</li><li>Cleaning and organizing the dispensary at all times</li><li>Answering questions regarding cannabis products</li><li>Uploading products via online as they come in</li></ul><ul><li>Excellent listening skills</li><li>Ability to handle difficult calls professionally</li><li>Intermediate knowledge of Microsoft Office Suite</li><li>Organized, thorough and detail oriented</li><li>Ability to multi task</li><li>Ability to work independently with minimal supervision</li></ul><p>To be considered, you must:</p><p>*Be at least 18 or older</p><p>*Have excellent customer service skills</p><p>*Be able to work flexible hours (Days, Nights, Weekends, Holidays)</p><p>*Have basic knowledge of Cannabis or have worked at another Dispensary</p><p>*Be able to handle money, work a register</p><p>*Be able to multitask in a high volume, fast paced work environment</p><p>*Be able to work well with others</p><p>*Be able to carry at least 30 pounds</p><p>*Be able to have reliable transportation</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $10.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />Curbside pickup available, common surfaces are sanitized regularly.</p><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Green Roots Wellness"},"location":{"country":"United States","address":"Oklahoma City, OK 73107","city":"Oklahoma City","stateProvince":"OK"},"frontendLink":"/job-posting/green-roots-wellness/front-desk-receptionist/8e1b5c07f44f33e5ab01c0487137b099","title":"Front Desk Receptionist","category":"Retail","hash":"8e1b5c07f44f33e5ab01c0487137b099","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-37b34e5b438fe93b"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$51k","currency":"US","source":"Glassdoor","position":"Customer Service Associate","type":"per year","url":"https://www.glassdoor.com/Salaries/los-angeles-customer-service-associate-salary-SRCH_IL.0,11_IM508_KO12,38.htm"},{"salaryStart":"$22k","salaryEnd":"$48k","currency":"US","source":"ZipRecruiter","position":"Customer Service Associate","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Associate-Salary-in-Los-Angeles,CA"},{"salaryStart":"$11","salaryEnd":"$26","currency":"US","source":"PayScale","position":"Customer Service Associate","type":"per hour","url":"https://www.payscale.com/research/US/Job=Customer_Service_Associate/Hourly_Rate/0f7f11bb/San-Diego-CA-Customer-Service"}],"employmentType":"Part-time","function":["Customer Service"],"postedOn":"7 days ago","description":"<div><p><b>About Us:</b></p><p>Urbn Leaf is an innovative company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated collection of products down to the modern, strategic layouts of each location, every detail is designed with the customer experience in mind. We believe that each and every customer deserves to be treated with compassion backed with expertise and appreciation.</p><p><b>Our Values:</b></p><p>People-Centric</p><p>Our most important asset is our people. We strive to foster an inclusive environment that promotes engagement, teamwork, and the continued opportunity for development through the empowerment of our people.</p><p>Quality</p><p>We believe in setting the standard by providing our customers with carefully curated products and high-performing, knowledgeable team members to ensure a quality experience with every interaction.</p><p>Communication</p><p>By being transparent and treating everyone with respect, we can focus on what really matters to us as a company: our team and our customers.</p><p>Accountability</p><p>We take ownership of our work and honor our commitments. We are proud of our accomplishments and recognize our failures by reinforcing the \"we\" in our efforts and removing the \"they\".</p><p>Growth</p><p>We believe in cultivating growth in all that we do, from the growth of our business to the personal and professional growth and enrichment of our teams.</p><p><b>What We Offer:</b></p><p>• Employee Discount – enjoy 40% off in-store products</p><p>• Exclusive access to Urbn Learning Center and monthly vendor training</p><p>• Medical</p><p>• Dental</p><p>• Vision</p><p>• Group Life Insurance</p><p>• Voluntary (Life, Accident, Illness)</p><p>• Employee Assistance Program (EAP)</p><p>Urbn Leaf, the new standard in cannabis dispensaries, is looking for a Customer Service Associate to join our team at our location in La Mesa, CA. If you're friendly, reliable, and knowledgeable about all things cannabis - we are looking for you!</p><p>Job Title: Customer Service Associate</p><p>Reports to: General Manager, Assistant Managers</p><p><b>Position Summary:</b></p><p>As a Customer Service Associate for Urbn Leaf, you will be the first point of contact for the company. Our Customer Service Associates are responsible for greeting and checking in guests, taking orders over the phone and online, and fulfilling orders for customer pick-up. Additional duties include providing customer service via telephone, email, and web communication. In order to be successful in this role, you should have excellent verbal and written communication skills to interact clearly with customers, vendors, and other employees and practice proper phone etiquette. We are looking for a detail-oriented individual with a genuine passion for interfacing with people on a day to day basis that will have a \"host\" mentality for all guests entering the dispensary.</p><p><b>Duties and Responsibilities:</b></p><p><b>Responsibilities include, but are not limited to:</b></p><p>• Greet and thank guests as they enter and leave the dispensary, ensuring an excellent customer experience</p><p>• Customer and patient intake</p><p>• Answering phone during operating hours</p><p>• Taking orders over the phone and preparing orders for customer express pick-up and delivery</p><p>• Responding to reviews and updating online sites i.e. Weedmaps, Google and Yelp.</p><p>• Communicating any issues, comments, and/or concerns from customers to shift leads and management</p><p><b>Qualifications:</b></p><p>• Must be 21 years of age or older</p><p>• Must have at least 1 year of call center or related experience</p><p>• Must be able to accurately input and access information in the POS system, delivery systems, marketing outlets, computers, etc</p><p>• Must be comfortable with data entry</p><p>• Must have excellent verbal and written communication skills with a strong understanding of phone etiquette</p><p>• Must be a hands-on, proactive self-starter</p><p>• Must be comfortable learning new skills</p><p>• Must be vigilant in monitoring the entire delivery process</p><p>• Must provide excellent customer service</p><p>• Must be able to meet and uphold all of Urbn Leaf's standards</p><p>• Preferred (not required) work experience as host, receptionist, dispatcher or other related customer service positions</p><p>• Preferred (not required) one or more years of budtending experience</p><p>• Preferred (not required) cannabis industry background or extensive knowledge of the cannabis industry</p><p><b>Skills and Attitudes:</b></p><p>• Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multi-tasker with the ability to handle multiple duties and responsibilities.</p><p>• Organization skills to keep accurate records and find important information quickly</p><p>• Time management skills to prioritize and complete a side variety of tasks throughout the day</p><p>• Patience and listening skills to respond appropriately and discover and meet customer needs</p><p>• Interpersonal skills to create a pleasant experience for all customers. Must be personable, attentive, and detail oriented</p><p><b>• Must be able to:</b></p><p>• Perform job functions with attention to detail, speed, and accuracy</p><p>• Prioritize and organize</p><p>• Be a clear thinker, remain calm, and resolve problems using good judgment</p><p>• Follow directions thoroughly</p><p>• Understand guest needs</p><p>• Work cohesively and professionally with co-workers</p><p><b>Education:</b></p><p><b>Must have one of the following:</b></p><p>• High School diploma or GED</p><p><b>Certificates, Licenses, and Registrations:</b></p><p>• Valid CA identification/proof of residence</p><p>Physical Demands/Requirements</p><p><b>The following are constant demands for this position:</b></p><p>• Must be able to stand/walk for up to 6 hours at a time</p><p>• Must be able to lift at least 50 pounds safely and properly, as required</p><p>• Ability to work in a stressful, fast-paced environment</p><p>• Must be able to work days, nights, holidays and weekends</p><p>• Medium work that includes moving objects up to 50 pounds</p><p>Environmental Conditions</p><p>• Occasionally small and/or enclosed spaces.</p><p>Equal Employment Opportunity Policy</p><p>Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at [email protected]</p></div>","company":{"companyType":"Private/Established","name":"Urbn Leaf","logoUrl":"/logos/urbn-leaf-aac608ef8f930f6e8dcfcc7c9137ab91.png"},"location":{"country":"United States","address":"La Mesa, CA, USA","city":"La Mesa","stateProvince":"CA"},"frontendLink":"/job-posting/urbn-leaf/customer-service-associate/912f6eb5aaad46361460c9f01aa93871","title":"Customer Service Associate","category":"Retail","hash":"912f6eb5aaad46361460c9f01aa93871","postingUrl":"https://www.linkedin.com/jobs/view/customer-service-associate-at-urbn-leaf-2749636730","salary":"$28k - $51k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"7 days ago","description":"<div><p>Job description</p><p>Cannabis Nation is seeking an experienced Customer Service Associates to join our Sunriver location. Candidate should possess working knowledge of cannabis products as well as all current rules regulating retail and medical marijuana is required. A desire to learn and professionalism in the delivery of customer service is a must. Candidate must also be flexible in their availability and punctual in their attendance. Previous retail or service industry experience is beneficial.</p><p>Position details:<br />Must have excellent customer service by providing our customers with prompt service, quality products, and maintaining a clean and comfortable store environment. This position is responsible for assisting the management team with the activities and operations of the store, while abiding by policies, procedures and operational guidelines. <b>We are looking for passionate, hard-working, positive team players!</b></p><p>Summary of Responsibilities<br />Responsibilities and essential job functions include but are not limited to the following:</p><ul><li>Having integrity, honesty and knowledge of our products.</li><li>Maintaining a calm and patient demeanor.</li><li>Meet store operating policies and standards, including providing quality products, cash handling and store safety and security,</li></ul><p>with or without reasonable accommodation.</p><ul><li>Ability to provide an exceptional customer service experience to every customer/patient.</li><li>Maintain and update all online and in-store menus throughout the day.</li><li>Accurately re-stocking retail inventory.</li><li>Processing and filing patient paperwork while completing patient profiles with all provided information.</li><li>Explain processes and inform customers of promotions, sales, new products, popular products and relevant products for customer</li></ul><p>needs.</p><p>Basic Qualifications:</p><ul><li>Must hold a valid OLCC MJ permit.</li><li>Resilient and adaptable to change.</li><li>Available to perform many different tasks within the store during each shift.</li><li>Ability to learn quickly, understand, carry out oral and written instructions &amp; request clarification when needed.</li><li>Ability to build relationships with customers</li><li>Strong attention to detail.</li><li>Ability to follow rules &amp; regulations established by company.</li><li>Experience using the following systems in a professional environment: BioTrack &amp; METRC preferred.</li></ul><p>Preferred Applicants:</p><ul><li>Have at least one year of experience in the cannabis industry, preferred.</li><li>Have a flexible schedule.</li><li>Have an outgoing and positive personality.</li><li>Ability to adapt to faced-paced and changing environment.</li></ul><p>Job Type: Full-time</p><p>Pay: $15.00 per hour</p><p>Job Type: Full-time</p><p>Pay: $15.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Cannabis Nation","logoUrl":"/logos/cannabis-nation-2ecb4d2877bed4cfc5689227aeab850d.jpeg"},"location":{"country":"United States","address":"Oregon City, OR 97045","city":"Oregon City","stateProvince":"OR"},"frontendLink":"/job-posting/cannabis-nation/customer-service-associate/ffa4190ab06df4c28a16d87b1e7e8ffd","title":"Customer Service Associate","category":"Retail","hash":"ffa4190ab06df4c28a16d87b1e7e8ffd","postingUrl":"https://www.indeed.com/job/customer-service-associate-59b97fef8c43b840"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>Delivering elevated experiences! Grassp (www.GrasspHealth.com) is an exciting cannabis delivery app, and we are rapidly growing and looking for committed professionals to help our team set the standard. Looking for positive, team players (21 years of age and over) who want to join an awesome team.</p><p>We are looking to add full-time and part-time customer service reps to our growing team. This is a great opportunity to play a critical role in a fast-paced startup that is growing.</p><p><b>**Please note that this role requires you to work from home, so you would need a computer and a cell phone. Though it's remote, you must live in the Greater Los Angeles Area to be considered.**</b></p><p><b>PRIMARY RESPONSIBILITIES: </b></p><ul><li>Serve as the primary point of contact for our customers, delivering an exceptional customer service experience via phone, chat, and email;</li><li>Provide timely and thorough resolution to customer inquiries;</li><li>Collaborate with operations leads and delivery drivers to execute exceptional customer service;</li><li>Call first-time customers and provide white-glove service to help them understand our process and place their first order;</li><li>Maintain knowledge of the products and some commonly asked questions;</li><li>Communicate with management to escalate problems and recommend resolutions</li></ul><p><b>REQUIRED FOR CONSIDERATION: </b></p><ul><li>Excellent written and verbal communication with the ability to come across as friendly and helpful, even in difficult situations</li><li>Ability to multi-task, handling calls, chats, and email</li><li>Ability to remain calm and collected during difficult conversations</li><li>Ability to think critically and make decisions that balance what is best for both the customer and the company</li><li>Tech-savvy and detail-oriented</li><li>Must be a team player with a positive attitude</li><li>Must be a self-starter, who can work autonomously with little direction</li><li>Cannabis experience preferred</li></ul><p>Interested candidates should respond to this post with a copy of your resume and few sentences about why you would be great for this role.</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid training</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Why do you want to work for Grassp?</li><li>Describe a time you went above and beyond for a customer or fellow colleague.</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>customer service: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Grassp Health","logoUrl":"/logos/grassp-health-1e3fe0fe177deaa50d7bb4c6fe6e1e30.jpeg"},"location":{"country":"United States","address":"West Hollywood, CA 90038","city":"West Hollywood","stateProvince":"CA"},"frontendLink":"/job-posting/grassp-health/cannabis-customer-service-representative/b374468ec8e02b5e6694985067432bd0","title":"Cannabis Customer Service Representative","category":"Retail","hash":"b374468ec8e02b5e6694985067432bd0","postingUrl":"https://www.indeed.com/job/cannabis-customer-service-representative-beb25f3c554f3695"},{"employmentType":"Full-time","function":["Customer Service","Retail"],"postedOn":"11 days ago","description":"<div><p>The Kind Castle is an expanding cannabis company seeking versatile, organized teammates who have a passion for the cannabis industry and the ambition to help our company expand. We are currently looking for experienced budtenders, front desk and leads who exhibit a thirst for knowledge and the necessary drive to not only allow for the growth of The Kind Castle but also your personal and professional development within our organization. Currently we are looking to fill both full-time and part-time (evenings &amp; weekends) positions.</p><p><b>To be considered for our team, applicants must possess the following:</b></p><p>• Colorado MED Badge</p><p>• Industry experience, METRC &amp; MED knowledge</p><p>• Familiarity with ALL compliance regulations set forth by the state of Colorado in regards to recreational marijuana (Current Smart Seller or Responsible Vendor Training a plus)</p><p>• Flowhub (or POS) experience</p><p>• 1 year budtending experience</p><p>• Extraordinary customer service &amp; ability to cultivate/maintain long-term customer relationships</p><p>• A high level of versatility &amp; the capacity to work in a team environment</p><p>• Cash handling skills</p><p>• Passion for all things cannabis</p><p>• Strong work ethic. Professional, positive attitude</p><p>• Weekend/morning/evening availability</p><p>If you feel you would make a good member of our team, please send a resume that includes your MED Badge information (Lic# and Exp. Date).</p><p>Job Types: Full-time, Part-time</p><p>Pay: $13.00 - $15.00 per hour</p><p>Edit job</p><p>Status: Open</p><p>View public job page</p></div>","company":{"name":"The Kind Castle"},"location":{"country":"United States","address":"Nederland, CO, USA","city":"Nederland","stateProvince":"CO"},"frontendLink":"/job-posting/the-kind-castle/budtender-front-desk/6d5ba71adfd17ef134bd02af9f11d1d2","title":"Budtender/ Front Desk","category":"Retail","hash":"6d5ba71adfd17ef134bd02af9f11d1d2","postingUrl":"https://www.joblist.com/job/le7kkgOjw9aJ62CnG2MaSq2P9D0DMlO7V0iaFg6kuaY"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"14 days ago","description":"<div><p><b>Ascend (AWH)</b> is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Michigan, Illinois, Massachusetts, Ohio and New Jersey. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. As a team that is committed to our values, our people and our communities, we are looking for people who are inspired by our vision and looking to take roles with us as we expand nationally.<br /><b>Why Ascend (AWH)</b>:<br />Our people are our greatest asset. Our team is comprised of a consortium of skilled and passionate professionals and partners from a diverse range of fields. We believe in building a diverse team, creating a space where all feel welcome and have the opportunity to grow while contributing to our success. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, sexual orientation or genetics. We aim to provide best in class service to our customers and community. In addition to a great environment, we offer the following benefits:</p><ul><li>Medical, Dental &amp; Vision Insurance Benefits for Full Time Associates</li><li>Paid Time Off</li><li>Inspiring work environment</li></ul><p><b>JOB SUMMARY</b><br />The <b>Call Center Associate</b> reports directly to the Call Center Manager and ensures our customers and patients receive accurate information and excellent customer service.<br /><b>PRIMARY RESPONSIBILITES</b></p><ul><li>Answer inbound calls, chats and schedule outbound video consultations for patients and customers</li><li>Stay up to date on call center trends, market trends and other industry specific developments</li><li>Proven ability to work in a stressful and demanding environment that receives up to 200+ inbound calls daily</li><li>Proven ability to handle difficult or emotional situations, respond promptly to patient/customer needs, responds to requests for</li></ul><p>service and assistance, and meet commitments.<br /><b>JOB REQUIREMENTS</b></p><ul><li>High school diploma or general education degree (GED), associate degree or higher preferred</li><li>2+ years of experience in call center or contact center environment</li><li>Experience working with medical cannabis or healthcare organizations is preferred.</li><li>Experience with call center trends and technology, such as Zendesk, Calendy, Zoom, etc.</li><li>Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint</li><li>Cannabis experience a plus but not required</li><li>Must be at least 21 years of age</li><li>Exceptional customer service skills</li><li>Positive attitude, team player and strong work ethic</li><li>Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations,</li></ul><p>local municipal codes and organizational rules, regulations, directives, and standard operating procedures</p><ul><li>Must pass any and all required background checks</li><li>Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry</li><li>Must have excellent organization and time management skills</li><li>Must be focused and detail oriented</li><li>Must be able to communicate clearly and effectively</li></ul><p><b>BACKGROUND CHECK</b><br />As a condition of employment, all employees are required to submit to a criminal history background check. Employment decisions, in compliance with state law, are based on a candidate's background report. Employees have a duty to report any changes in their background to their Manager as soon as the employee is aware of the event.<br /><b>EEO STATEMENT: </b><br />Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences, and does not discriminate in its hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.<br />Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Established","name":"Ascend Wellness Holdings","logoUrl":"/logos/ascend-wellness-holdings-1c26c3789d81d07fdc1179c08239ac2b.png"},"location":{"country":"United States","address":"Springfield, IL","city":"Springfield","stateProvince":"IL"},"frontendLink":"/job-posting/ascend-wellness-holdings/call-center-associate/e785d9a6bc4f83c8cdc464ee9d21e2ec","title":"Call Center Associate","category":"Agriculture & Farming","hash":"e785d9a6bc4f83c8cdc464ee9d21e2ec","postingUrl":"https://www.indeed.com/job/call-center-associate-4dfc82826b167db7"},{"employmentType":"Full-time, Permanent","function":["Customer Service"],"postedOn":"8 days ago","description":"<div><p><b>JOB SUMMARY</b></p><p><b>*Note : </b> This position requires* <i>Cannabis Industry experience</i> <b>and/or </b> <i>knowledge of the product line. </i>*</p><p>Arizer is a leading manufacturer and international distributor of dry-herb vaporizers, with an exceptional reputation in product design, innovation, quality and customer service.</p><p>With strong growth in the industry we have an opportunity for a permanent full-time position. We’re seeking a friendly, organized, and dependable candidate for the position of Customer Service Representative.</p><p><b>Responsibilities and Duties</b></p><ul><li>Customer service, order processing, customer invoicing</li><li>Respond promptly to customer emails &amp; ensure customer satisfaction</li><li>Work with Arizer Service, Sales, Shipping, &amp; Website teams</li><li>Administrative Support, preparation of documents, forms, etc</li></ul><ul><li>Expertly diagnose, troubleshoot, and resolve customer concerns pertaining to:</li><li>Website Use (policies, orders, payments, shipping)</li><li>Product Use (functionality, cleaning/maintenance, quality/safety, warranty)</li></ul><p><b>Qualifications and Skills</b></p><ul><li>Independent, self-starter, able to take direction and work well unsupervised</li><li>Customer Service Experience (*online customer service experience is an asset)</li><li>Good research skills and attention to detail</li><li>Ability to multi-task</li><li>Excellent written and verbal communication skills</li><li>Strong computer skills: MS Office / Google Docs</li><li>Proficient in email communications</li><li>Customer Focused, positive attitude, helpful / compassionate demeanour</li><li>Able to think critically, anticipate &amp; resolve customer concerns</li></ul><p><b>Are you a hard working and proactive team player with attention to detail / accuracy, and the ability to provide fast &amp; friendly customer-centric service with a positive attitude and compassionate demeanour? If so, let’s talk.</b></p><p><b>Benefits</b></p><ul><li>Arizer offers competitive salaries, benefits package and a casual attire workplace.</li><li>Telecommuting/Work from home hours possible.</li><li>Opportunities for advancement.</li></ul><p>Job Types: Full-time, Permanent</p><p>Salary: From $40,000.00 per year</p><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Disability insurance</li><li>Extended health care</li><li>Life insurance</li><li>Paid time off</li><li>RRSP match</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />All staff is 100% vaccinated. PPE &amp; Distancing rules in effect.</p><p>Education:</p><ul><li>Bachelor's Degree (required)</li></ul><p>Experience:</p><ul><li>customer service: 3 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Arizer"},"location":{"country":"Canada","address":"Kitchener, ON","city":"Kitchener","stateProvince":"ON"},"frontendLink":"/job-posting/arizer/customer-service-representative/306ab2ff1c7e35cd5cc73e00ee456822","title":"Customer Service Representative","category":"Retail","hash":"306ab2ff1c7e35cd5cc73e00ee456822","postingUrl":"https://ca.indeed.com/job/customer-service-representative-e44fc756415b18b2"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$44k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/fall-river-customer-service-representative-salary-SRCH_IL.0,10_IC1154779_KO11,42.htm"},{"salaryStart":"$25k","salaryEnd":"$36k","currency":"US","source":"Monster","position":"Automotive Customer Service Representative","type":"per year","url":"https://www.monster.com/salary/q-automotive-customer-service-representative-l-fall-river-ma"},{"salaryStart":"$24k","salaryEnd":"$54k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/How-Much-Does-a-Customer-Service-Representative-Make-a-Year-in-Franklin,MA"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>The Customer Service Representative(CSR) reports to the Retail Store Manager(RSM). The CSR is primarily responsible for the customer experience through telephone, email, or online chat interaction.Responsibilities Delivers exceptional customer service by listening, interacting, and following-up with customers to ensure satisfaction. Works proactively to solve customer complaints and concerns. Builds and increases customer retention, fostering strong relationships, developing brand awareness, and loyalty. Utilize customer, and team member, feedback to readily implement changes to improve the customer experience. Handles sensitive conversations while also protecting the company from liability and breach of various regulations. Effectively utilize technology and software platforms to maintain efficiency, documentation, and reporting. Perform all daily opening and closing procedures for the call center. Provide daily correspondence via email with the RSM and team members as needed Adheres to all Northeast Alternatives Policies and Procedures. Maintain a clean and organized work environment. Other duties as assigned.Physical Requirements Ability to lift up to 25 lbs. and push/pull up to 50 lbs. Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.Working EnvironmentNo description provided.Experience 1 year of Cannabis industry experience preferred. Experience in a communication, customers service, and detail oriented work environment. Strong interpersonal, verbal, and written communication skills. Ability to maintain composure under pressure, and de-escalate disgruntled customers while proving solutions to resolve any, and all, situations. Full-time (40 Hours per week). Must be available 7 days a week in the morning, afternoon, and evening. Must be 21, and have a clean criminal record. Must have reliable transportation.Education High School Graduate or equivalent.About Northeast AlternativesNortheast Alternatives (NEA) is a medical marijuana dispensary, and 21 recreational cannabis store located in Fall River, MA. We genuinely believe in the life-changing benefits of cannabis and are committed to producing high-quality, 100% compliant products that exceeds the expectations of our patients and customers each and every time</p></div>","company":{"companyType":"Private/Established","name":"Vangst","logoUrl":"/logos/vangst-1731290886786334fb502ebdee566cc6.png"},"location":{"country":"United States","address":"Fall River, MA, USA","city":"Fall River","stateProvince":"MA"},"frontendLink":"/job-posting/vangst/customer-service-representative/5652861a0b8942a9c928c93f950af2ec","title":"Customer Service Representative","category":"Professional, Scientific, and Technical Services","hash":"5652861a0b8942a9c928c93f950af2ec","postingUrl":"https://www.recruit.net/job/customer-service-representative-jobs/1E3E2C35C8D5C55B","salary":"$28k - $44k"},{"salaries":[{"salaryStart":"$22k","salaryEnd":"$37k","currency":"US","source":"ZipRecruiter","position":"Front Office Receptionist","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Front-Office-Receptionist-Salary-in-Chandler,AZ"},{"salaryStart":"$14","salaryEnd":"$19","currency":"US","source":"Randstad USA","position":"Front Desk Receptionist","type":"per hour","url":"https://www.randstadusa.com/salary/front-desk-receptionist-salaries/chandler-arizona/"},{"salaryStart":"$30","salaryEnd":"$47","currency":"US","source":"ERI Economic Research Institute","position":"Front Office Hotel Manager","type":"per hour","url":"https://www.erieri.com/salary/job/front-office-hotel-manager/united-states/arizona/chandler"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>Ayr Wellness is an expanding vertically integrated, U.S. multi-state cannabis operator, focused on delivering the highest quality cannabis products and customer experience throughout its footprint. Based on the belief that everything starts with the quality of the plant, the Company is focused on superior cultivation to grow superior branded cannabis products. Ayr strives to enrich consumers experience higher every day through the wellness and wonder of cannabis.</p><p>Oasis Cannabis is a subsidiary of Ayr Wellness, operating three dispensaries in Arizona and multiple cultivation sites. If you are looking to join an exciting company that is growing rapidly in the Arizona cannabis industry, Oasis Cannabis is the place for you! Soon to be one of the largest cannabis producers in the state, we are looking for dedicated employees to join our team. This job is fast-paced and a highly productive environment. Professionalism, quality and teamwork are necessary for success in this position.</p><p>Are you a dynamic, fun, individual, who thrives in a fast-paced environment, with a knowledge of cannabis? We are seeking talented individuals who want to help us make a difference in this industry and have a professional fun demeanor. Applicants must have exceptional customer service skills and experience within the cannabis industry, or as an alternative, a strong background in sales, retail merchandising or management outside of the industry.</p><p><b>Job Description:</b></p><p>The front desk receptionist has an amazing attitude, while checking in new and existing patients or customers per the Maricopa county and State of Arizona requirements, answering phones, creating patient profiles, and generally assisting where needed. This role is the first to greet our patients/customers to begin a positive experience, so a friendly, upbeat and welcoming personality is extremely important!</p><p><b>Requirements:</b></p><p>• Excellent and pleasant reception skills with the ability to greet customers consistently</p><p>• Excellent telephone skills</p><p>• Must be highly organized</p><p>• Must be proficient with computers</p><p>• Ability to effectively navigate Microsoft Office and G-Suite programs</p><p>• Competent filing ability</p><p>• High degree of initiative and self-motivation</p><p>• Knowledge of social media (Weedmaps and Leafly a plus)</p><p>• Reliability: Ensure you are on time for each and every shift ready to work</p><p>• Excellent Communication skills</p><p>• Attention to Detail</p><p>• Ability to multi-task</p><p>• Ability to manage stressful situations while maintaining composure and positive interactions</p><p>• Ensure you and your uniform/clothing are clean and professional</p><p>• Must submit and pass a criminal background check</p><p>• Valid AZ ID</p><p>• Must be 21 years or older</p><p>• This position will require the applicant to routinely sit, stand, stoop, kneel, crouch, and bend for up to 8 hours. Position requires the occasional lifting of objects in excess of 25 lbs.</p><p><b>Hours and Availability:</b></p><p>7-8 hour shifts between the hours of 7:30AM - 10:00PM. Must be available weekends, weekdays, evenings and holidays!</p><p>If you have previous work experience in the cannabis industry, please make sure to provide a detailed work history somewhere within your resume or cover letter!</p><p>We would love to know!</p><p>(Applicants who have not completed the Indeed assessment will not be considered)</p><p>Job Type: Full-time</p><p>Pay: $12.15 per hour</p><p>Oasis Cannabis takes the prevention of Covid-19 very seriously. Mask and gloves are required along with hourly wipe downs, other sanitizing protocols, and temp checks for all who enter the buildings.</p><p>AYR Wellness is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</p><p>Powered by JazzHR</p></div>","company":{"companyType":"Public/Established","name":"Oasis Cannabis","logoUrl":"/logos/oasis-cannabis-9f5249e57dd2c158a6ae629ad6680df4.jpeg"},"location":{"country":"United States","address":"Chandler, AZ, USA","city":"Chandler","stateProvince":"AZ"},"frontendLink":"/job-posting/oasis-cannabis/front-desk-receptionist-chandler-az/88ab62e73f6febc10950ddb4de48a8c0","title":"Front Desk Receptionist - Chandler, AZ","category":"Manufacturing","hash":"88ab62e73f6febc10950ddb4de48a8c0","postingUrl":"https://tarta.ai/j/exhlWHwBPV406l6X9NBh-front-desk-receptionist-chandler-az-in-chandler-arizona-at-oasis-cannabis","salary":"$22k - $37k"},{"function":["Customer Service"],"postedOn":"9 days ago","description":"<div><div><p>At 710 Labs, our mission is simple: to disrupt the industry through obsessive quality. We believe in quality<br />over everything – quality people, quality thinking, quality expression, quality of life. We believe in open<br />communication and genuine collaboration where everyone has a voice. We rise together as a team and<br />as an industry.</p><p><br />710 Labs is an award-winning multi-state cannabis brand obsessed with making the richest flavored,<br />organic, small batch cannabis on the planet. We are the OGs that hand select and hunt exotic cultivars<br />from the most renowned breeders. We collaborate with artists such as Richard Prince, LSD World Peace,<br />Astral Oracles, The Elder Stateman and Camp High among others for exclusive accessories and product<br />drops.</p><p><br />Come join us.</p><p><b><br />Responsibilities include:</b></p><ul><li>Greeting visitors and managing check in/out process</li><li>Ordering supplies and monitoring inventory</li><li>Organizing facility lunches and events</li><li>Running errands and assisting with deliveries</li><li>Ensuring cleanliness and organization of reception area</li><li>Shipping and receiving, and sorting/delivering of mail and packages to each department</li><li>General admin support as needed</li><li>Pay range: $16 - $17.50/hour</li><li>Benefit package includes medical, dental, vision, Life/AD&amp;D, paid time off, and holidays</li></ul><p><b>Requirements:</b></p><ul><li>Must have MED Employee License</li><li>1-2 years of experience in administrative role</li><li>Ability to communicate effectively across multiple departments</li><li>Strong attention to detail and organizational skills</li><li>Capable of working independently</li><li>Must be able to lift up to 25 lbs</li></ul><p></p><p><br />Please note that the regulations and laws of The State of Colorado require persons working onsite at a cannabis facility to be at least 21 years of age.</p><p>The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</p></div></div>","company":{"name":"National Warehouse Management, LLC"},"location":{"country":"United States","address":"Denver, CO 80239","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/national-warehouse-management-llc/front-desk-and-amp-facilities-assistant/2011c361bc328a5f4a6b6a6f9e8130e0","title":"Front Desk &amp; Facilities Assistant","category":"Agriculture & Farming","hash":"2011c361bc328a5f4a6b6a6f9e8130e0","postingUrl":"https://www.indeed.com/job/front-desk-facilities-assistant-c2c66a535e16432a"},{"salaries":[{"salaryStart":"$29k","salaryEnd":"$52k","currency":"US","source":"Glassdoor","position":"Dispatcher","type":"per year","url":"https://www.glassdoor.com/Salaries/woodland-dispatcher-salary-SRCH_IL.0,8_IC1147244_KO9,19.htm"},{"salaryStart":"$45k","salaryEnd":"$120k","currency":"US","source":"CareerBuilder","position":"Dispatch Manager, Applications","type":"per year","url":"https://www.careerbuilder.com/salary-dispatch-manager-in-san-francisco,ca"}],"employmentType":"Part-time","function":["Customer Service"],"postedOn":"14 days ago","description":"<div><p>We are looking for a reliable Cannabis Delivery Dispatcher to act as a communication point for our customers and drivers.</p><p>You will receive orders, transmit messages and track vehicles.</p><p>The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations.</p><p>You must be able to multi-task as well as take the appropriate action with little supervision.</p><p>The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.</p><p>Previous dispatching or professional phone experience is required.</p><p>ResponsibilitiesReceive customer calls and record significant informationAddress problems and requests by transmitting information or providing solutionsReceive and dispatch orders for products or deliveriesPrioritize calls according to urgency and importanceUse phone or computer to send vehicles to appropriate locationsMonitor the route and status of field units to coordinate and prioritize their scheduleProvide field units with information about orders, traffic, obstacles and requirementsEnter data in computer system and maintain logs and records of calls, activities and other informationSkillsProven experience as dispatcher or relevant positionTech-savvy with knowledge of relevant methods (CAD)Fast typing with experience in data entryKnowledge of procedures and guideline for emergency situationsProficient in English (oral and written)Outstanding organizational and multitasking abilitiesActive listener with excellent communication skillsSound judgement and critical thinkingHigh school diplomaKnowledgeable in cannabis products, types, and measurementsJob Type: Part-timePay: $15.00 per hourBenefits:Employee discountSchedule:Day shiftMonday to FridayNight shiftWeekend availabilityWork Location:One locationWork Remotely:No</p></div>","company":{"name":"Canna-Couriers"},"location":{"country":"United States","address":"Sacramento, CA, USA","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/canna-couriers/dispatcher-customer-service/0e74fb14ec20d1ab8e537b70cd5a7513","title":"Dispatcher/Customer Service","category":"Supply Chain & Logistics","hash":"0e74fb14ec20d1ab8e537b70cd5a7513","postingUrl":"https://tarta.ai/j/19MVQXwBPV406l6X3X1W-dispatcher-customer-service-in-sacramento-ca-at-canna-couriers","salary":"$29k - $52k"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$52k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/woodbury-customer-service-representative-salary-SRCH_IL.0,8_IC1132467_KO9,40.htm"},{"salaryStart":"$34k","salaryEnd":"$56k","currency":"US","source":"Salary.com","position":"Customer Service Representative II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-ii-salary/minneapolis-mn"},{"salaryStart":"$24k","salaryEnd":"$53k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Minneapolis,MN"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p>[Customer Service / Remote]</p><p>• Anywhere in U.</p><p>S. / $15-hr</p><p>• As a Patient Support Expert you'll: Provide assistance to patients applying for medical cannabis cards in 11 different states; Help customers navigate the online application video chat with a doctor and receive their medical card; Help customers (in a timely professional and friendly fashion) to place orders using the company's delivery marketplace; Collaborate on team projects and company wide efforts to advance the industry</p><p>Hiring Fast &gt;&gt;</p></div>","company":{"companyType":"Private/Growth","name":"Nugg Club","logoUrl":"/logos/nugg-011191c43cdb740ed55eb85c88529084.png"},"location":{"country":"United States","address":"Woodbury, MN, USA","city":"Woodbury","stateProvince":"MN"},"frontendLink":"/job-posting/nugg-club/customer-service-representative/a947b6dbc7733e928014e21107c6bd32","title":"Customer Service Representative","category":"Information Technology & Services","hash":"a947b6dbc7733e928014e21107c6bd32","postingUrl":"https://us.bebee.com/job/20211006-ace8d752516009ce5add0ae93d286080","salary":"$28k - $52k"},{"salaries":[{"salaryStart":"$19k","salaryEnd":"$39k","currency":"US","source":"ZipRecruiter","position":"Customer Care Associate","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Care-Associate-Salary-in-Pensacola,FL"},{"salaryStart":"$23k","salaryEnd":"$39k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/pensacola-customer-service-representative-salary-SRCH_IL.0,9_IC1154318_KO10,41.htm"},{"salaryStart":"$13","salaryEnd":"$18","currency":"US","source":"PayScale","position":"Member Service Representative","type":"per hour","url":"https://www.payscale.com/research/US/Job=Member_Service_Representative/Hourly_Rate/9e49e5a0/Pensacola-FL-Customer-Service"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"8 days ago","description":"<div><p>• Greet and Check-in customers as they enter</p><p>• Verification of customer ID and cannabis card status</p><p>• Discuss and make appropriate product recommendations to customers based on their physician's recommendation</p><p>• Access and properly utilize the state's Medical Marijuana Use Registry (MMUR) in dispensing product to customers</p><p>• Dispense medication and collect payment via POS register (cash, debit, etc)</p><p>• Maintain strict controls on product, cash, and patient data at all times</p><p>• Stay current with latest industry and product knowledge</p><p>• Support all marketing and sales efforts of the company to ensure sales goals are met</p><p>• Perform other regular duties related to maintaining a safe and clean retail store environment as needed</p><p><b>Qualifications</b></p><p>• Minimum 3-5 years of prior Retail Sales, Retail Pharmacy, Nurse (RN/LPN), CNA, PA or other medical/health services-related experience involving direct customer/client interaction</p><p>• High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</p><p>Job Benefits</p><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Pensacola, FL, USA","city":"Pensacola","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate-pensacola/fb571228fb859a928037f93574c24622","title":"Customer Service Associate - Pensacola","category":"Agriculture & Farming","hash":"fb571228fb859a928037f93574c24622","postingUrl":"https://www.linkedin.com/jobs/view/customer-service-associate-pensacola-at-vidacann-2748966199","salary":"$19k - $39k"},{"salaries":[{"salaryStart":"$43k","salaryEnd":"$46k","currency":"","source":"Glassdoor","position":"Bilingual Customer Service Representative","type":"per year","url":"https://www.glassdoor.ca/Salary/Sage-Bilingual-Customer-Service-Representative-Vancouver-Salaries-EJI_IE1150.0,4_KO5,46_IL.47,56_IM972.htm"},{"salaryStart":"$37k","salaryEnd":"$73k","currency":"","source":"Monster.ca","position":"Sales Representative","type":"per year","url":"https://www.monster.ca/salary/q-sales-representative-l-richmond-british-columbia"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>bilingual sales &amp; SUPPORT AGENT</p><p>Reporting to the Sales and Support Lead at our Client Care Call Centre based out of Edmonton, AB or Markham, ON, the</p><p>Bilingual Sales and</p><p>Support Agent</p><p>will assist clients in understanding the basic procedures and processes surrounding obtaining and using a prescription for medicinal Cannabis.</p><p><b>The responsibilities of the successful candidate will include, but are not limited to the following:</b></p><p><b>main responsibilities:</b></p><p>• Providing excellent customer service and greeting each client with enthusiasm in both</p><p>English &amp; French</p><p>• Ability to thrive in a fast-paced inbound phone support environment that requires extreme attention to detail</p><p>• Understanding the client’s needs through permissive questioning and identifying opportunities to promote other attributes of our brand</p><p>• Answer inbound sales calls, receive and process order requests from clients, caregivers and health care practitioners</p><p>• Ability to deal with irate clients while maintaining a positive and enthusiastic attitude.</p><p>• Resolve any complaints using critical thinking skills and maintain documentation of each interaction for Health Canada</p><p>• Ability to thrive in a fast-paced inbound phone support environment that requires extreme attention to detail</p><p>• Compliance to strict guidelines and regulations and communicating these using approved verbiage to the clients.</p><p>• Compliance to strict guidelines and regulations and communicating these using approved verbiage to the clients.</p><p>• Ability to adapt quickly to changes that affect the department such as legislation and regulation amendments, internal practices, Internal department specializations and technical training that applies to the industry</p><p>• Maintaining a high level of communication between the sales &amp; support team and the other departments in client care</p><p>• Ability to manage various types of clients and demonstrate empathy</p><p>• Troubleshoot and navigate shipping and registration account issues</p><p>• Follow up with client requests submitted by means of our various platforms (i.e., credits,</p><p>• Redirecting clients to appropriate departments by assessing call and forwarding to relative queue</p><p>• Answering general inquiries about products and processes of Aurora</p><p><b>job requirements:</b></p><p>• Minimum Grade 12 diploma</p><p>• Fluent in</p><p>English &amp; French</p><p>(Verbal &amp; Written)</p><p>• Minimum 2 to 4 years of experience in customer service</p><p>• Proven customer service skills in a fast-paced environment</p><p>• Significant understanding of Cannabis Regulations</p><p>• Excellent computing skills (MS Office, Ample, Zendesk, Mac OS)</p><p>• Effective communicator (verbal and written)</p><p>• Support and service oriented with the ability to multi-task</p><p>• Experience in the Medical Cannabis industry an asset</p><p>• Up to date on industry related information and processes regarding methods of consumption and legislation</p><p>• Ability to pass and maintain a criminal record check</p><p>We would like to thank all applicants for their interest but only those selected for an interview will be contacted.</p><p>Aurora is a global leader in the cannabis industry serving both the medical and consumer markets. Headquartered in Edmonton, Alberta, Aurora is a pioneer in global cannabis dedicated to helping people improve their lives. The Company's brand portfolio includes Aurora, Aurora Drift, San Rafael '71, Daily Special, AltaVie, MedReleaf, CanniMed, Whistler, and Reliva CBD. Providing customers with innovative, high-quality cannabis products, Aurora's brands continue to break through as industry leaders in the medical, performance, wellness and recreational markets wherever they are launched</p></div>","company":{"companyType":"Public/Established","name":"Aurora Cannabis Inc.","logoUrl":"/logos/aurora-cannabis-5846417b31dc1080e3c3b4583c3f2096.png"},"location":{"country":"Canada","address":"Vancouver, BC","city":"Vancouver","stateProvince":"BC"},"frontendLink":"/job-posting/aurora-cannabis-inc/bilingual-sales-support-agent/9a4af651ce612b77b67df49a89ab972c","title":"Bilingual Sales Support Agent","category":"Medical & Healthcare","hash":"9a4af651ce612b77b67df49a89ab972c","postingUrl":"https://www.eluta.ca/spl/bilingual-sales-support-agent-d529da746047caf1e7168b09aaf64503","salary":"$43k - $46k"}]