269 results
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Technical Support Agent - Tier 1 (SaaS)

Blaze Solutions Inc. Dallas, TX, USA Full-time
Apply Now Copy link

Overview:

If you're looking for a predictable job at a big established company, you can stop reading now. If you're interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading

About the Company:

Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZE's best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.

About The Role:

BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.

The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.

This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.

• Texas (DFW area)

• Colorado (Denver and Colorado Springs

• Arizona (Phoenix)

• Louisiana (Baton Rouge)

This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.

Responsibilities

• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.

• Answer real-time requests via phone or chat, creating tickets in our ticket system.

• Escalate tickets to Tier 2 in a warm hand-off as needed.

• Learn our data migration process for new customers and perform data migrations as needed.

• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.

• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.

• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.

• Educate customers on best practices specific to their business needs

• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.

• Provide requirements to the development team based on customer feedback.

About You:

• Proven track record of production

• Bachelor's degree

• 2-5 years of experience in software technical support

• Ability to work from home with full efficacy

• Quiet place to work with a solid internet connection

• Excellent communication skills as a remote employee

• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.

• Self-motivated with the ability to work well both independently and within a team.

Bonus Points:

• Cannabis industry experience in cultivation, distribution, or dispensary/delivery

• Experience in supporting a delivery service or inventory management SAAS solution

• SAAS startup experience a plus

• QA or software testing experience

Benefits and Perks:

• Health, Dental, Vision, Life, Disability, 401K

• Work from home

• Paid time off (Vacation, Sick, Holidays)

• Competitive salary

• A real chance to help shape the growing cannabis industry

• Work with smart people in a fast-paced environment

Remote Work with Corporate Offices Located in Newport Beach, CA

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BLAZE's best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. 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The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>• Texas (DFW area)</p><p>• Colorado (Denver and Colorado Springs</p><p>• Arizona (Phoenix)</p><p>• Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.</p><p>• Answer real-time requests via phone or chat, creating tickets in our ticket system.</p><p>• Escalate tickets to Tier 2 in a warm hand-off as needed.</p><p>• Learn our data migration process for new customers and perform data migrations as needed.</p><p>• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.</p><p>• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.</p><p>• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.</p><p>• Educate customers on best practices specific to their business needs</p><p>• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.</p><p>• Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>• Proven track record of production</p><p>• Bachelor's degree</p><p>• 2-5 years of experience in software technical support</p><p>• Ability to work from home with full efficacy</p><p>• Quiet place to work with a solid internet connection</p><p>• Excellent communication skills as a remote employee</p><p>• Solid experience in Office productivity suites such as MS Office or Google Docs. 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Some issues can be solved remote.</li><li>Strong understanding of how to troubleshoot technology issues.</li><li>Must be able to address issues within 24 hours of it being reported.</li><li>Basic computer hardware troubleshooting knowledge.</li><li>Point-of-sale/terminal set up and maintenance.</li><li>Server/Networking knowledge.</li><li>DVR system troubleshooting knowledge.</li><li>Experience working with the following programs:</li><li>Microsoft Office Software</li><li>Flowhub</li></ul><p><b>Compensation</b></p><ul><li>As a contractor, you will send us an invoice for any work that has been completed.</li><li>$30.00-$50.00 per hour (depending on experience), billed in 15 minute increments</li><li>Any task that is expected to take more than three hours must be approved before beginning.</li></ul><p>wOTL0CHvoa</p><p>Job Type: Contract</p></div>","company":{"companyType":"Startup","name":"Golden Meds"},"location":{"country":"United States","address":"Denver, CO 80223","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/golden-meds/it-support-technician/671a941cdd0344ac225693707bab1e76","title":"IT Support Technician","hash":"671a941cdd0344ac225693707bab1e76","postingUrl":"https://www.indeed.com/job/it-support-technician-d154a3a0ac304fb9"},{"postedOn":"2 days ago","description":"<div><div></div><div><div><p><b>Business Systems Analyst</b><br /><b>Information Systems R24</b><br /><br />At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province.<br /><br />The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.<br /><br />We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. 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The position is responsible for completing detailed end-to-end business analysis on small to medium business systems initiatives, obtaining clear definition of business requirements, developing cost-benefit/alternative analysis, risk assessments, recommendations, and preparing branch standard documentation. The position also identifies time frames, resources/ budget requirements and presents findings to both Information Services and the business.<br /><br />A successful criminal record check is required.<br /><br />An eligibility lists for temporary and permanent future opportunities may be established.<br /><br />For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.<br /><br />There are (2) vacancies: (1) full-time permanent position; (1) full-time temporary position.<br /><br /><b>Position Requirements:</b><br /><br /><b>Education and Experience:</b><br /><br />Degree or diploma in Computer Science/Information Technology or related field with a minimum of 3 years of recent, related experience*.<br /><br />Or<br /><br />Certification in business analysis or related certifications (such as: Certified Business Analysis Professional, Certified Competency in Business Analysis) with a minimum of 5 years recent related experience*.<br /><br /><ul><li>Recent, related experience must have occurred in the last 6 years and must include the following:</li></ul></div><ul><li>Business analysis experience including working with business users and/or subject matter experts to produce requirements (i.e.: gap analysis, business process design, business rules and other analysis work products).</li><li>Experience with each phase of the project management life cycle and/or systems development life cycle (SDLC).</li><li>Experience providing systems support related to integrated applications with complex business processes e.g. Tecsys WMS, Veras Retail, Shopify etc.</li></ul><p>Preference may be given to candidates with any of the following experience:</p><ul><li>Experience writing and/or producing business cases or requests for proposal.</li><li>Experience with any of the following (2) business systems and processes:<ul><li>POS, Inventory, Product Management, Pricing, Markup/Promotions, Marketing, Merchandising, Replenishment, Workforce Management, Space Planning, In-store digital signage and displays, Assortment Planning, Demand Planning, Forecasting, Warehouse Management System, Transport Management Systems, Labour Management.</li></ul></li></ul><p><b>How to Apply &amp; Application Requirements:</b><br /><br />In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description.<br /><br />A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.<br /><br />Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.<br /><br />For specific position-related enquiries, please contact at <b>Lynelle Lam, Product Manager, Cannabis IT at 604-420-6398.</b><br /><br />Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to [email protected] before the stated closing time, and they will respond as soon as possible to assist you.<br /><br /><b>NOTE:</b> Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.</p></div></div></div>","company":{"companyType":"Government","name":"BC Public Service","logoUrl":"/logos/bc-public-service-e5abe612080c1bade033d7a9bffff9fa.jpeg"},"location":{"country":"Canada","address":"Burnaby, BC","city":"Burnaby","stateProvince":"BC"},"frontendLink":"/job-posting/bc-public-service/isl-24r-business-systems-analyst/170c636fcb4db93ab324a7c7f7690c2b","title":"ISL 24R - Business Systems Analyst","hash":"170c636fcb4db93ab324a7c7f7690c2b","postingUrl":"https://ca.indeed.com/job/isl-24r-business-systems-analyst-83cab43cf52c5974"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p>Position: Technical Support Agent - Tier 1 (SaaS)</p><p><b>Overview:</b></p><p>If you’re looking for a predictable job at a big established company, you can stop reading now. If you’re interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading!</p><p><b>About the Company:</b></p><p>Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states.</p><p>BLAZE’s best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>• Texas (DFW area)</p><p>• Colorado (Denver and Colorado Springs</p><p>• Arizona (Phoenix)</p><p>• Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.</p><p>• Answer real-time requests via phone or chat, creating tickets in our ticket system.</p><p>• Escalate tickets to Tier 2 in a warm hand-off as needed.</p><p>• Learn our data migration process for new customers and perform data migrations as needed.</p><p>• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.</p><p>• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.</p><p>• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.</p><p>• Educate customers on best practices specific to their business needs</p><p>• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.</p><p>• Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>• Proven track record of production</p><p>• Bachelor's degree</p><p>• 2-5 years of experience in software technical support</p><p>• Ability to work from home with full efficacy</p><p>• Quiet place to work with a solid internet connection</p><p>• Excellent communication skills as a remote employee</p><p>• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.</p><p>• Self-motivated with the ability to work well both independently and within a team.</p><p><b>Bonus Points:</b></p><p>• Cannabis industry experience in cultivation, distribution, or dispensary/delivery</p><p>• Experience in supporting a delivery service or inventory management SAAS solution</p><p>• SAAS startup experience a plus</p><p>• QA or software testing experience</p><p><b>Benefits and Perks:</b></p><p>• Health, Dental, Vision, Life, Disability, 401K</p><p>• Work from home</p><p>• Paid time off (Vacation, Sick, Holidays)</p><p>• Competitive salary</p><p>• A real chance to help shape the growing cannabis industry</p><p>• Work with smart people in a fast-paced environment</p><p>Remote Work with Corporate Offices Located in Newport Beach, CA.</p><p>Powered by JazzHR</p><p>ZhKTAcHg0i</p></div>","company":{"companyType":"Private/Growth","name":"BLAZE","logoUrl":"/logos/blaze-838bb78e87cd13284505f57479271443.png"},"location":{"country":"United States","address":"Dallas, TX, USA","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/blaze/technical-support-agent-tier-1-saas/5a28d2abb7d70828a68bafd1cde10fd9","title":"Technical Support Agent - Tier 1​/SaaS","hash":"5a28d2abb7d70828a68bafd1cde10fd9","postingUrl":"https://www.learn4good.com/jobs/online_remote/customer_service/446922127/e/"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p><b>Overview:</b></p><p>If you're looking for a predictable job at a big established company, you can stop reading now. If you're interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading</p><p><b>About the Company:</b></p><p>Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZE's best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>• Texas (DFW area)</p><p>• Colorado (Denver and Colorado Springs</p><p>• Arizona (Phoenix)</p><p>• Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.</p><p>• Answer real-time requests via phone or chat, creating tickets in our ticket system.</p><p>• Escalate tickets to Tier 2 in a warm hand-off as needed.</p><p>• Learn our data migration process for new customers and perform data migrations as needed.</p><p>• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.</p><p>• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.</p><p>• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.</p><p>• Educate customers on best practices specific to their business needs</p><p>• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.</p><p>• Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>• Proven track record of production</p><p>• Bachelor's degree</p><p>• 2-5 years of experience in software technical support</p><p>• Ability to work from home with full efficacy</p><p>• Quiet place to work with a solid internet connection</p><p>• Excellent communication skills as a remote employee</p><p>• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.</p><p>• Self-motivated with the ability to work well both independently and within a team.</p><p><b>Bonus Points:</b></p><p>• Cannabis industry experience in cultivation, distribution, or dispensary/delivery</p><p>• Experience in supporting a delivery service or inventory management SAAS solution</p><p>• SAAS startup experience a plus</p><p>• QA or software testing experience</p><p><b>Benefits and Perks:</b></p><p>• Health, Dental, Vision, Life, Disability, 401K</p><p>• Work from home</p><p>• Paid time off (Vacation, Sick, Holidays)</p><p>• Competitive salary</p><p>• A real chance to help shape the growing cannabis industry</p><p>• Work with smart people in a fast-paced environment</p><p>Remote Work with Corporate Offices Located in Newport Beach, CA.</p><p>Powered by JazzHR</p><p>ZhKTAcHg0i</p></div>","company":{"companyType":"Private/Growth","name":"BLAZE","logoUrl":"/logos/blaze-838bb78e87cd13284505f57479271443.png"},"location":{"country":"United States","address":"Dallas, TX, USA","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/blaze/technical-support-agent-tier-1-saas/9f7b7fed67d7972dcf110e152aaabe7c","title":"Technical Support Agent - Tier 1 (SaaS)","hash":"9f7b7fed67d7972dcf110e152aaabe7c","postingUrl":"https://us.bebee.com/job/20210713-6c5cc0d1e66685d1a20a8cf08d4be467"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p>Tier 3, Product Support Engineer at Dutchie Remote</p><p>About dutchie</p><p>Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Companys 10 most innovative companies in North America and LinkedIns Top 50 Startups.</p><p>Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Doggs Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durants Thirty Five Ventures, and other notable angel investors.</p><p>About the Role</p><p>We are hiring Tier 3, Product Support Engineer to join a highly technical support team. You'll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, while creating engaging conversations that inspire an affinity with our brand. We're here to help our customers every day so the ability to work a flexible schedule is important.</p><p>What Youll Do</p><p>• Become a product expert in the LeafLogix platform.</p><p>• Troubleshoot issues with the platform, state traceability systems, 3rd party integrators and various other external parties.</p><p>• Provide basic and targeted training as needed for customers and Tier 1 Support Specialists.</p><p>• Assist your teammates in solving new or unique problems and documenting these solutions for future accessibility.</p><p>• Identify tools for new and existing products that will assist the teams in providing efficient support.</p><p>• Assist in providing feedback to Product and Engineering with issues, trends, platform workflow optimizations, etc.</p><p>What You Bring</p><p>• 2+ years in a technical support role.</p><p>• Experience with APIs, JSON, SQL, TCP/IP.</p><p>• Passion for solving technical issues.</p><p>• Very strong written and verbal communication skills as well as strong organizational skills.</p><p>• Commitment to providing an exceptional customer experience with patience and adaptability.</p><p>• Cannabis industry experience a plus.</p><p>Youll Get</p><p>• Competitive Salary</p><p>• Equity</p><p>• 401(k)</p><p>• Full Benefits - Medical, Dental, and Vision Insurance</p><p>• Flexible vacation and sick days</p><p>• Technology (hardware, software, reading materials, etc..) allowance</p><p>At dutchie, were committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool</p></div>","company":{"companyType":"Private/Established","name":"Dutchie"},"location":{"country":"United States","address":"Bend, OR, USA","city":"Bend","stateProvince":"OR"},"frontendLink":"/job-posting/dutchie/support-engineer/8ddeb4f039981b2ea150a20c2fe7d8e3","title":"Support Engineer","hash":"8ddeb4f039981b2ea150a20c2fe7d8e3","postingUrl":"https://us.bebee.com/job/20210722-b17cc875448bf4a1e13eeff3f26bac71"},{"employmentType":"Full-time, Permanent","postedOn":"16 days ago","description":"<div><p><b>Post: </b>Application Support Specialist</p><p><b>Department: </b>Service</p><p><b>Report to: </b>VP of Product and Support Services</p><p><b>The industry</b></p><p>The global cannabis industry is a fast-growing and exciting sector. Regulations and strict rules apply to every single player in the industry. Risk management, compliance and commitment to quality is critical to all businesses.</p><p><b>About Us</b></p><p><b>C15 Solutions, Inc</b> (https://c15solutions.com) partnering with global technology leader <b>Veeva Systems</b> (www.veeva.com) brings a complete and unified <b>eQMS</b>, including Document Control, QMS and Training system – “<b>QualityOne</b>” to the cannabis market. Our SaaS solution for Cannabis will improve quality, ensuring ongoing compliance and reducing risks.</p><p>C15 provides vast opportunities to its employees to advance their career, with a great culture in an environment where you can perform meaningful work with great people. Everyone here plays a part in helping our customers to be successful, and you’ll be backed by a best-in-class product and an unrivalled reputation for delivering customer satisfaction.</p><p><b>About You</b></p><p>You want to be among the first members of a fast-growing, exciting global industry. You want to be a part of a great team, you want to supply and service the best product, you want to be proud of what you do and make meaning impact to your customers. This is a career and company that values lifelong learning at an accelerated rate. Our investment in your talents will provide invaluable experience and may prove to be the building blocks for all your successes to come. It is rewarding, challenging and will test and mold you into a future master of your own destiny. We play to win; we’re competitive, hungry and driven, but we remain humble. If that’s you, get ready to join C15.</p><p><b>About The Role</b></p><ul><li>Full-Time</li><li>Office-based position - This is a permanent position based in Oakville, Ontario, with flexibility to work 4 days/week from office, 1 day/week from home.</li></ul><p><b>Job Description </b><br />Reporting to the VP of Product and Support, in this role you will support business systems in collaboration with a team of IT support professionals, Customer Success Managers and specialists within C15. You will also play a key part in new software and system implementations and support the user base in the adoption of new technologies. As the successful candidate, you are a resourceful and self-motivated individual with exceptional customer service and problem-solving skills that looks forward to embracing new technologies.</p><ul><li>Main responsibilities – Custom Configuration, Server Management, Data Migration</li><li>Part of C15 Support team, you will provide application support to C15 customers via C15 Support Portal, telephone calls, emails for our enterprise system.</li><li>You will be directly responsible for monitor and manage complex incidents and custom configuration requests, such as custom configuration, solution design and resolution, server management, data migration, etc.</li><li>Isolating, reproducing and analyzing complex or escalated support issues and working those issues to resolution. Able to provide alternative support options which may not be related to C15 system/ products directly.</li><li>Acting as a point of contact for internal technical inquiries.</li></ul><p>Eventually, we would expect the role to be able to (<b>with promotion</b>):</p><ul><li>Take on responsibilities in Professional Services and Sales support</li></ul><ul><li>Collaborating on cross-team, cross-organizatioAn and cross-product technical issues with a variety of resources including Sales, Product Support and Professional Services.</li></ul><ul><li>Provide project management on small implementations and support larger projects.</li><li>Provide your subject matter expertise in the application of the various system modules.</li><li>Contributing to the knowledge base by authoring and editing articles to share current information with team members. Coaching and sharing knowledge with others as whitepaper or training.</li></ul><p><b>QUALIFICATIONS</b><br />Basic Requirements</p><ul><li>College diploma or university degree in the field of computer science</li><li>Minimum of 3 years of related hands-on application support experience in providing L2/L3 support via a ticketing system;</li><li>Enterprise software support / deployment / configuration experience of platforms such as any QMS, CRM, ERP.</li><li>Development (Javascript, SQL, .NET) knowledge / experience.</li><li>Ability to independently manage multiple support requests and projects from start to finish, while managing time effectively</li></ul><p>Nice-to-have Requirements</p><ul><li>Good working knowledge of 3rd party automation applications like Zapier and SendGrid</li><li>Familiarity with validated environments and compliance will be an advantage.</li></ul><p>Job Types: Full-time, Permanent</p><p>Salary: $60,000.00-$80,000.00 per year</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Dental care</li><li>Extended health care</li><li>On-site parking</li><li>Stock options</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />All C15 employees have received 2 doses of COVID vaccine. In addition, we follow strict Ontario Health protocols.</p><p>Ability to commute/relocate:</p><ul><li>Oakville, ON: reliably commute or plan to relocate before starting work (required)</li></ul><p>Experience:</p><ul><li>technical support: 3 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"C15 Solutions, Inc","logoUrl":"/logos/cannabis-one-five-7e65230b0f31911309b599538602f9f9.png"},"location":{"country":"Canada","address":"Oakville, ON","city":"Oakville","stateProvince":"ON"},"frontendLink":"/job-posting/c15-solutions-inc/application-support-specialist/73268d198575f396efcc2cf652178d5d","title":"Application Support Specialist","hash":"73268d198575f396efcc2cf652178d5d","postingUrl":"https://ca.indeed.com/job/application-support-specialist-0ef34eb875a5e41b"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Summary/Objective</b></p><p>The gro-care technician is directly responsible for supporting gro-care cultivation clients. This role is responsible for ensuring clients receive immediate service upon any request, facilitating communication between clients and internal stakeholders, and for refining standard processes and procedures. The position is accountable for maintaining detailed records of client interactions, providing support through Zendesk, and leveraging internal experts at urban-gro for client solutions. The gro-care technician will work directly with the Commissioning and Field Services team, Environmental Services Group, and the operations team, and will report to the Director of Commissioning and Field Services.</p><p><b>Essential Functions</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Employee adheres to all current Department Standard Operating Procedures (SOP) and company policies.</li><li>Onboarding new gro-care clients.</li><li>Presenting the gro-care service to new clients and preparing their urban-gro portal with all required information.</li><li>Assemble maintenance scheduling, digital manual assembly, and spare parts reminders.</li><li>Supporting gro-care hotline.</li><li>All client communications are handled immediately through Zendesk.</li><li>Clients must be connected with internal experts at urban-gro, or if unavailable, scheduled for interaction within 24 hours.</li><li>Tracking client communications.</li><li>Communications with both the gro-care technician and internal stakeholders must be tracked, with detail on topics covered, persons involved, etc.</li><li>Solidifying current SOPs</li><li>Leveraging templates, intake forms, or otherwise for all client interactions.</li><li>Ensuring and enforcing that all client communications are exclusively through Zendesk.</li><li>Identifying inefficiencies in gro-care processes and resolving these issues via refined SOPs, new tool creation, or otherwise.</li><li>Building customer relationships and providing value in gro-care bookings and execution.</li></ul><p><b>Competencies</b></p><ul><li>Problem Solving/Analysis.</li><li>Business Acumen.</li><li>Strategic Thinking.</li><li>Results Driven.</li><li>Customer Focus.</li><li>Technical Capacity.</li><li>Communication Proficiency.</li></ul><p><b>Work Environment</b></p><p>This position operates in a professional office environment approximately 100% of the time. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position operates in the field at cultivation facilities in multiple U.S. states and outside of the U.S. This role routinely uses hand tools such as screwdrivers and pliers, as well as web-based tools in the act of systems commissioning.</p><p><b>Physical Demands</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to lift heavy items over 50lbs and may require the use of additional labor and should use discretion in obtaining assistance.</p><p><b>Position Type and Expected Hours of Work</b></p><p>This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work maybe required as job duties demand.</p><p><b>Travel</b></p><p>This position requires minimal travel, less than 10%.</p><p><b>Required Education and Experience</b></p><ul><li>HS Diploma or equivalent.</li><li>1-3 years Customer Service experience</li><li>Proficiency in Zendesk or other related helpdesk and CRM applications</li><li>Strong communication skills</li><li>Proactive mindset, anticipating client needs,</li><li>Problem solving/analytical skills</li></ul><p><b>Preferred Education and Experience</b></p><ul><li>Bachelor’s degree in Business</li></ul><p><b>Additional Eligibility Qualifications</b></p><p>None required for this position.</p><p><b>EEO Statement</b></p><p>urban-gro, Inc. provides equal employment opportunities to all Employees and applicants in all Company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.</p><p>This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />We are taking all necessary precautions to mitigate risk of exposure to COVID-19</p><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Zendesk: 1 year (Preferred)</li><li>Customer service: 3 years (Required)</li><li>Cannabis: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Temporarily due to COVID-19</li></ul></div>","company":{"companyType":"Public/Established","name":"urban-gro","logoUrl":"/logos/urbangro-16e630e61b287b2a904742cc0a589ff2.png"},"location":{"country":"United States","address":"Lafayette, CO 80026","city":"Lafayette","stateProvince":"CO"},"frontendLink":"/job-posting/urban-gro/gro-care-technical-customer-service-representative/7166b7d20dd508bd865d98d1ba254023","title":"gro-Care® Technical Customer Service Representative","hash":"7166b7d20dd508bd865d98d1ba254023","postingUrl":"https://www.indeed.com/job/gro-care®-technical-customer-service-representative-4db60237050ea007"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p><b>Job Description</b></p><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazines Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (CPG) approach to cannabis, Crescos house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindys, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Crescos national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industrys first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nations cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>Cresco Labs is seeking a Procurement and Supply Chain Management Applications Lead for our growing SAP team. The primary responsibility for the Procurement and Supply Chain Management Applications Lead is to function as a subject matter expert (SME) and play lead role in SAP S/4 HANA implementation in the areas of Supply Chain Management, Planning, and related functions and capabilities. Scope includes SAP applications and integration with other non-SAP. Their secondary responsibility will be in the areas of Sourcing/Procurement, Accounts payable, Master Data and other related functions. The SCM Lead will learn and familiarize themselves with the current systems in their domain. They will be assigned to the SAP S4 HANA implementation and collaborate with the implementation partner and the business teams. The ideal candidate will help design solutions in SAP S/4 HANA, participate in the discovery and design workshops, develop business requirements, design business processes, guide best practice process, data management, support the configuration, development and implementation of new SAP capabilities and solutions. In addition, the role will provide inputs for cutover, data migration, testing, and training related strategies.</p><p>The Procurement and Supply Chain Management Applications Lead will work closely with business leaders, department heads, IT team members, software vendor teams and other subject matter experts to identify develop and deploy new business processes.</p><p>CORE JOB DUTIES.</p><p>• Be the Subject matter expert for SAP configuration and implementation with experience in SAP S/4 HANA Supply Chain Management and Procurement functionalities and experience in Planning as well</p><p>• Complete any templates, artefacts, or documents (business process documents, configuration documents, process flows, etc.) needed by implementation partner during the project.</p><p>• Collect any architectural diagrams and maintain an inventory of systems and legacy applications needed for the SAP implementation</p><p>• Engage other IT teams as required during implementation</p><p>• Participate in the discovery and blueprinting sessions around Supply Chain, Procurement, Planning requirements and related processes within S/4 HANA System to deliver robust business solutions</p><p>• Partner with SAP Implementation teams, Implementation consulting partner, and business teams to understand future state requirements and design, perform gap analysis between current state and future state data, design / develop efficient process and own the data quality assessment for migration</p><p>• Validate the functional specifications for Reports, Interfaces, Conversions, Enhancement, Forms and Workflows (RICEFW) objects developed by the SI partner during implementation</p><p>• Be the Cresco Technology lead in the areas of Supply Chain and Planning, leading discussions in the implementation of SAP S4 HANA related to SCM and Planning.</p><p>• Lead the design and configuration of functionality within SAP S/4 HANA for Material Management and, end to end Sourcing/Procurement and Accounts Payable process.</p><p>• Manage multiple tasks and responsibilities and provide regular updates to business users and management team.</p><p>• Participate in the determination of legacy system phase-out</p><p>• Work with users to develop test cases, test scripts and test plans. Working Knowledge of software testing procedures with ability to perform integration and functional testing</p><p>REQUIRED EXPERIENCE, EDUCATION AND SKILLS</p><p>• Bachelor's degree in Operations, Business Administration, Management Information Systems, Computer Science, Accounting, or equivalent experience</p><p>• 7+ years of SAP experience as an application lead in the SAP Supply Chain Management modules</p><p>• 5+ years of SAP experience as an application lead in the SAP MM module</p><p>• 2+ years of SAP S/4HANA experience and at least 1 S/4HANA end to end implementation experience</p><p>• Extensive experience in SAP configuration and implementation with SAP Supply Chain Management, Demand Planning, Forecasting within ECC 6.0 or S/4 HANA</p><p>• 5+ years of SAP configuration and implementation experience with SAP Material Management and Warehouse Management (WM) and/or SAP Inventory Management (IM) within ECC 6.0 or S/4 HANA</p><p>• Strong understanding of Supply chain and logistics processes including SOX and in managing respective applications</p><p>• Excellent knowledge of SAP MM Module and configurations in the area of Material Master and Vendor Master Data, Sourcing/Procurement processes, Material Requirement Planning, Inventory Management, Accounts payable and invoice management, and its integration with WM, PP, PM, SD, QM, and FI/CO</p><p>• Knowledge of SAP APO or SAP IBP is a bonus</p><p>• Experience and knowledge of ACTIVATE Methodology and SAP Model Company</p><p>• Must be able to lead large and complex global project requirements, working closely with variety of business and IT groups</p><p>• Requires excellent verbal and written communications skills and ability to communicate effectively at all levels.</p><p>• Self-motivated and must be a good team player with proven skills in collaboration with cross-functional teams.</p><p>• Certification in SAP Material Management (MM) is nice to have</p><p>• Knowledge of SAP S/4 HANA security role design and FIORI in MM is a plus</p><p><b>ADDITIONAL REQUIREMENTS</b></p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Chicago, IL, USA","city":"Chicago","stateProvince":"IL"},"frontendLink":"/job-posting/cresco-labs/applications-lead-sap-procurement-and-supply-chain-management/cc8edba5fcf3aabae3d362c5bfb1a655","title":"Applications Lead, SAP Procurement and Supply Chain Management","hash":"cc8edba5fcf3aabae3d362c5bfb1a655","postingUrl":"https://www.snagajob.com/jobs/640528629"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p><b>]]&gt;Overview:</b></p><p>If youre looking for a predictable job at a big established company, you can stop reading now. If youre interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading!</p><p><b>About the Company:</b></p><p>Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZEs best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>• Texas (DFW area)</p><p>• Colorado (Denver and Colorado Springs</p><p>• Arizona (Phoenix)</p><p>• Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.</p><p>• Answer real-time requests via phone or chat, creating tickets in our ticket system.</p><p>• Escalate tickets to Tier 2 in a warm hand-off as needed.</p><p>• Learn our data migration process for new customers and perform data migrations as needed.</p><p>• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.</p><p>• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.</p><p>• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.</p><p>• Educate customers on best practices specific to their business needs</p><p>• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.</p><p>• Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>• Proven track record of production</p><p>• Bachelor's degree</p><p>• 2-5 years of experience in software technical support</p><p>• Ability to work from home with full efficacy</p><p>• Quiet place to work with a solid internet connection</p><p>• Excellent communication skills as a remote employee</p><p>• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.</p><p>• Self-motivated with the ability to work well both independently and within a team.</p><p><b>Bonus Points:</b></p><p>• Cannabis industry experience in cultivation, distribution, or dispensary/delivery</p><p>• Experience in supporting a delivery service or inventory management SAAS solution</p><p>• SAAS startup experience a plus</p><p>• QA or software testing experience</p><p><b>Benefits and Perks:</b></p><p>• Health, Dental, Vision, Life, Disability, 401K</p><p>• Work from home</p><p>• Paid time off (Vacation, Sick, Holidays)</p><p>• Competitive salary</p><p>• A real chance to help shape the growing cannabis industry</p><p>• Work with smart people in a fast-paced environment</p><p>Remote Work with Corporate Offices Located in Newport Beach, CA.</p><p>Powered by JazzHR</p><p>ZhKTAcH</p></div>","company":{"companyType":"Private/Growth","name":"BLAZE","logoUrl":"/logos/blaze-838bb78e87cd13284505f57479271443.png"},"location":{"country":"United States","address":"Dallas, TX, USA","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/blaze/jooble-technical-support-agent-tier-1-saas/f8fc8deafbe565735ab2635fa3c27381","title":"Jooble - Technical Support Agent - Tier 1 (SaaS)","hash":"f8fc8deafbe565735ab2635fa3c27381","postingUrl":"https://jooble.org/jdp/4278546793941167236/Technical-Support-Agent-+-Tier-1-(SaaS)-Dallas%2C-TX"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p>Calling all civic-minded applicants who are looking for the opportunity to plant roots and grow with a purpose driven organization. Würk is the cannabis industry’s first all-in-one workforce management solution. We have created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus on making social changes in the world in which we live. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you!</p><p>Wurk is looking for a Sr. Salesforce &amp; CRM Systems Specialist to own the development and execution of our Salesforce roadmap, as well as to help guide the Company’s other critical business systems (HubSpot, Smartsheet, MO365). This is a collaborative, cross functional position building a foundation for the business, partnering with go-to-market, product, and finance teams to execute short-term tactical initiatives while helping set the strategic plan for future growth. Additionally, develop training and insights for our current technical infrastructure for the team to become experts in Salesforce.</p><p><b>Responsibilities</b></p><ul><li>Administers salesforce to assist the sales team in driving performance and meeting established goals. Proactively initiates projects to support the go-to-market team by leveraging salesforce to drive sales and customer support.</li><li>Partner with business leaders to understand problems, define requirements, and to design and implement solutions.</li><li>Serves as subject matter expert to end-users to meet growing business needs.</li><li>Implementation of new enhancements including creation of custom objects, workflows, email alert templates and reports.</li><li>Build and maintain custom and standard objects and fields, workflows, approval processes, process builders, and flows.</li><li>Develop and create customized reports and dashboards.</li><li>Proactively analyzes salesforce performance and process improvements.</li><li>Maintain users, user profiles, role hierarchy, sharing rules, data privacy and security.</li><li>Support and troubleshoot integrations between salesforce and other company systems.</li><li>Analyze multiple data sets to help optimize sales needs.</li><li>Champions and drives adoption of processes within the sales organization.</li><li>Analyze developing needs and provide continuous improvement on future salesforce releases and enhancement.</li></ul><p><b>Required Skillsets and Experience</b></p><ul><li>Bachelor’s degree, or relevant work experience.</li><li>5+ years salesforce implementation, administration, and business analyst experience.</li><li>Strong business analysis, and functional experience, including requirements gathering, project management and launching new functionality to end users.</li><li>Salesforce administrator certification required.</li><li>Salesforce certified advanced administrator, user experience designer, and/or platform developer certification highly preferred.</li><li>Salesforce lightning community experience.</li><li>Visualforce or apex coding experience.</li><li>In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through configuration, customization and/or integration with external systems.</li><li>Experience configuring salesforce / NetSuite in a multi-product environment.</li><li>Experience with MuleSoft, Boomi and/or custom Salesforce/NetSuite integrations.</li><li>Experience directing internal and outsourced development resources.</li><li>Advanced knowledge of databases, systems, data mining, MS Excel, MS Access, MS PowerPoint, and report writing tools and analytical skills.</li><li>Ability to prioritize and strategically work through tasks with appropriate and dedicated urgency.</li><li>Flexibility in approach and willingness to adapt when necessary.</li><li>Must be able to confidently make decisions on behalf of the team for areas of responsibility.</li><li>Ability to dissect the data and tell the story accordingly to each stakeholder.</li><li>Experience with very large, complex customer data sets.</li><li>Keen understanding of Salesforce system security and controls standards.</li></ul><p><b>What is in it for you?</b></p><ul><li>Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that is going places and leading the industry.</li><li>Apply your technical, project, and problem-solving skills to an evolving market</li><li>Work in colorful Colorado near the bustling heart of Downtown Denver and our gorgeous ballpark</li><li>Do you love dogs? So do we! (We are dog-friendly!)</li><li>Collaborate with bright, fun, and goal-oriented teams in an open and lively environment</li><li>Reap the benefits of flexible PTO, and access to exciting industry events</li><li>Eligible to receive equity in Company</li><li>1 Month Sabbatical after four years of employment</li></ul><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.<br />Wurk is an Equal Opportunity Employer. Wurk does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate laws.<br />The approximate base salary range for this position is $70,000.00 to $100,000.00 based on candidate experience, education and geographic location. This is the range for CO residents, consideration will be given for location, experience, etc.</p><p>Job Type: Full-time</p></div>","company":{"companyType":"Private/Established","name":"Wurk","logoUrl":"/logos/wurk-3e02a98259256463e7a07c8a14233fd7.png"},"location":{"country":"United States","address":"Denver, CO","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/wurk/sr-salesforce-and-amp-systems-specialist/8f2ae155203ead21b2701c26ee79bccb","title":"Sr. Salesforce &amp; Systems Specialist","hash":"8f2ae155203ead21b2701c26ee79bccb","postingUrl":"https://www.indeed.com/job/sr-salesforce-systems-specialist-a3f0b36a61acaa8d"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>{\"id\":335682946,\"ein_id\":34402142,\"job_title\":\"Key Lead Retail Associate - Aspen\",\"location\":{\"address_line_1\":\"106 Mill St.\",\"country\":\"USA\",\"city\":\"Aspen\",\"state\":\"CO\",\"zip\":\"81611\"},\"base_pay_frequency\":\"YEAR\",\"employee_type\":{\"id\":34289980,\"name\":\"Full Time\"},\"job_description\":\" Summary The Key Lead Retail Associate is primarily responsible for providing assistance and leadership to other Retail Managers and Associates through supporting managerial staff selecting appropriate marijuana products for patrons. The Key Lead Retail Associate will support Management by opening and closing the store, counting drawers, unregulated and regulated product allocation and over sight of the productivity of the sales floor. The Key Lead Retail Associate assures product quality, customer satisfaction, employee morale, and also processes returned merchandise while conducting day-to-day operations within the facility. Essential Duties and Responsibilities Maintain a friendly, courteous, and compassionate demeanor at all times Adhere to company mission statement and core values, while maintaining high ethical standards and professionalism Provide outstanding, accurate customer service to patrons by answering questions and/or appropriately directing concerns to Management, if necessary Provide tour of dispensary sales floor, making product recommendations to patrons Responsible for actively listening and making appropriate product recommendations to patrons based on ongoing research of strains, cannabinoids and vendor-produced products Maintain knowledge of all products and accessories for sale in the dispensary Utilize well-versed knowledge of cannabinoids and how they affect the body Retain thorough and comprehensive knowledge of company policy, discounts, coupons and promotions Promote benefits of membership to medical patients and inform retail patrons of current sales and promotions Understand potency, contaminant and homogeneity testing; able to explain testing benefits to patron Preserve The Green Solution exchange policy, manufacturer warranties, and how to facilitate guest merchandise returns to Management Maintains knowledge of all strains of cannabis, edibles, concentrates, pre-rolls and accessories for sale in the dispensary Monitor and enter patron orders into POS system Retains thorough and comprehensive knowledge of guest services, patient benefits, potency, contaminant and homogeneity testing procedures and benefits, sales, discounts and promotions, product pricing, TGS policy and procedure, MED regulations, HIPPA compliance, CDPHE rules, all functions of operations, and acts as a resource for all onsite staff members Resolve any POS issue a patron or Retail Associate may have at the register Abide by product handling procedures, including safety and health policies, auditing inventory, stocking, product storage, and monitoring packaging and labeling standards Ensure compliance, security and health standards are met at all times Maintain cleanliness and organization of store for all areas of the facility. Including, stocking retail items and supplies, sweeping and mopping and sanitizing restrooms Update online menus and information daily through MotaWorks, per Management instruction Answer phone with scripted greeting, provides customer service, and accepts TGS Express or Call-Ahead orders Verify accuracy of orders placed by patrons. Verify correct use of MED-required packaging and labeling, according to The Green Solution policy, at the time of sale Operate cash register by using barcode scanner, computer-based POS system, and cash drawer to process transactions Ensure appropriate change is available for each register (Verify Policy with Tracey or Lou) Accurately process transactions and ensure all patrons are issued a receipt Protect TGS assets by using UV scanner and counterfeit detector pens to prevent the acceptance of counterfeit bills Confirm guest experience was satisfactory and all needs were met during their visit; taking any corrective action necessary,prior to conclusion of the guest experience, to guarantee their satisfaction Adhere to The Green Solution security protocol and promotes safety for self, patron and coworkers Responsible for motivating Retail Associates and ensuring specific sales, guest-satisfaction, and compliance goals are met by designated timelines Assign day-to-day tasks to Retail Associates on the sales floor and in production areas, and oversee performance quality; Report Retail Associate performance quality and concerns to Manager(s) on Duty Monitor lunch schedules of Retail Associate staff and holds staff accountable for maintaining an orderly rotation of staff on sales floor Properly communicates concerns of patrons or employees to Management Communicate inventory concerns and identifies out-of-stock products and relays that information to the Lead CSR Support and Management, if needed Maintain facility, by ensuring cash registers, barcode readers, and all other equipment in good, working order All other job duties as assigned Qualifications Education High School diploma or General Education Development (GED) required College degree in any field of study preferred; Priority given to candidates with experience or study emphasis in biology,medicine, horticulture, agriculture, business, management or hospitality Training Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), and Health Insurance Portability and Accountability Act (HIPAA), and TGS Management Required Skills &amp; Experience Excellent computer, mathematical, language, and reasoning skills Bilingual skills a plus Management and leadership experience Customer service experience Preferred Skills &amp; Experience Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements Previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities Retail, operations and/or sales experience a plus; Experience working or volunteering in a library beneficial Minimum of one-year call center, retail, sales, hospitality, customer service or banking-industry experience High-level critical thinking, attention to detail, mathematical, language and reasoning skills Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling Type 50 WPM; Bilingual skills a plus Other Requirements Physical Requirements Must be able to individually lift up to 25 lbs. Must be able to work in an indoor environment with known allergens Must be able to sit, stand, stoop, crouch, reach, and lift for long periods of time Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions Work Requirements Must be able to work in a retail environment with moderate to loud noise level Must be able to work off-site in retail facility with moderate to loud noise level and changing working conditions; May require use of safety equipment or personal protective equipment, as needed May be requested to work overtime as business demands required Must be able to acquire MED Key badge ($300 Fee to State of CO) prior to beginning employment Travel Requirements Occasionally requires local travel, as needed TGS Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics \",\"reapply_msg\":\"Thank you for your interest in TGS Management. Our records indicate that you have already submitted an application for employment. Should your prior experience match our business needs, you will be contacted by a representative of our company.\",\"knockout_msg\":\"The goal of the questions that you have just answered is to help determine if this opportunity would be a good match for you and our company. At this time your qualifications do not match any of our positions. Your application will remain active for 30 days. Please do not reapply during this time period, as your application will register in the system as \"Already Applied\". Thank you for your interest in employment with us.\",\"allow_quick_apply\":false,\"resume_required\":false</p></div>","company":{"companyType":"Public/Established","name":"TGS Global","logoUrl":"/logos/tgs-global-6dba813affc14251720543ab4bf1c7f5.png"},"location":{"country":"United States","address":"Aspen, CO, USA","city":"Aspen","stateProvince":"CO"},"frontendLink":"/job-posting/tgs-global/key-lead-retail-associate-aspen/e088ed6ca99cf2c23f9cc78e3eeae788","title":"Key Lead Retail Associate - Aspen","hash":"e088ed6ca99cf2c23f9cc78e3eeae788","postingUrl":"https://us.bebee.com/job/20210720-40a2c7e1ef0e35d2cdb573d83de6831c"},{"employmentType":"Part-time, Permanent","postedOn":"14 hours ago","description":"<div><p>The Educator is responsible for creating meaningful interactions with customers and intentionally educating on the cannabis brand and product. You are passionate about cannabis and customer service. You are part of a new lifestyle brand and are committed to sharing its core values with customers.</p><p><i>Job Description</i></p><p>Reporting to the Store Manager, the Educator is our greatest brand ambassador and a key role within our organization. The Educator is exceptional at creating intentional customer experiences and creating community by developing authentic relationships with our customers. Our Educator are thoughtful, curious, good people that ensure the organization’s success by imparting cannabis wisdom and achieving sales goals.</p><p>The Educator seeks information, knowledge and feedback. You understand customer service and ask great questions to uncover customer intentions in order to provide a personalized shopping experience. You demonstrate high levels of integrity and personal responsibility. The Educator's super power is creating elevated experiences. Some would call you a trailblazer - you aren’t afraid of taking risks or dealing with ambiguity. Recognizing that we operate in a burgeoning industry, you see the immense value in our retail locations as billboards for the brand and take pride in acting as a brand ambassador inside and outside the store to ensure company success within the recreational cannabis landscape.</p><p><i>Responsibilities</i></p><ul><li>Create intentional experiences for customers by building authentic relationships and appropriately determining needs</li></ul><ul><li>Successfully drive sales by educating on the brand and products</li></ul><ul><li>Demonstrate a high level of cannabis knowledge and curate experiences that go above and beyond expectations</li></ul><ul><li>Successfully achieve sales goals and business metrics</li></ul><ul><li>Seek opportunities to contribute to and improve business results on a daily basis</li></ul><ul><li>Support with inventory management and practice proper section ownership to ensure customers have access to the right stock to drive sales</li></ul><ul><li>Support with completing all tasks and duties within the store architecture, as assigned</li></ul><ul><li>Adhere to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)</li></ul><ul><li>Ensure you are aware of all company communication, rollouts, directives and procedures</li></ul><ul><li>Abide by all company policies and programs, ensuring compliance</li></ul><ul><li>Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation</li></ul><ul><li>Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leaders</li></ul><p><i>Qualifications</i></p><ul><li>Minimum 1-3 years customer service experience, retail is preferred</li></ul><ul><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results</li></ul><ul><li>Ability to manage competing priorities in a fast-paced environment</li></ul><ul><li>Strong verbal and written communication skills and excellent organizational skills</li></ul><ul><li>You are passionate about cannabis and are excited to bring it to market for recreational purposes</li></ul><ul><li>You are open to feedback and coaching</li></ul><ul><li>You demonstrate high levels of integrity and personal responsibility</li></ul><ul><li>You are trustworthy and customer-oriented</li></ul><ul><li>Bonus points if you’ve worked in a regulated environment before</li></ul><p><i>Requirements</i></p><ul><li>Minimum age 19 years old or age as specified by the provincial government</li></ul><ul><li>Able to lift boxes 5-30 lbs</li></ul><ul><li>Must be flexible with hours of work and be comfortable with ever changing duties</li></ul><ul><li>Can Sell certification required</li></ul><ul><li>Criminal background check required</li></ul><p>2161907 Alberta Ltd. (Brand License Holder Tokyo Smoke Ontario) welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p><p>Reference ID: Budtender</p><p>Job Types: Part-time, Permanent</p></div>","company":{"name":"2161907 Alberta Ltd.(Brand Licence Holder Tokyo Smoke Ontario)"},"location":{"country":"Canada","address":"Etobicoke, ON","city":"Etobicoke","stateProvince":"ON"},"frontendLink":"/job-posting/2161907-alberta-ltdbrand-licence-holder-tokyo-smoke-ontario/budtender/fc829b780242775edaecfea8e93a2a77","title":"Budtender","hash":"fc829b780242775edaecfea8e93a2a77","postingUrl":"https://ca.indeed.com/job/budtender-838469f3e7e0d836"},{"employmentType":"Full-time","postedOn":"14 hours ago","description":"<div><p>We are seeking extremely competent and qualified Budtenders to fill our full-time positions at our Clackamas location. We are looking for someone that is a right fit into our company culture; upbeat, always positive, customer obsessed, friendly and a people personDuties include: - Advising customers on suitable cannabis products based upon their needs, preferences, budgets, and reactions to different strains of cannabis.- Keeping abreast of new cannabis products on the market as well as the latest industry trends by researching and trying new products.- Processing customers' payments using the POS (GreenBits) system.- Ensuring that the dispensary is clean, well-organized, and well stocked at all times with both cannabis and non-cannabis items.- Educating customers on the safe use of their cannabis items.- Correctly weighing, packaging, and labeling cannabis products as required by OLCC regulations.- Checking customers' identification documents to verify legal age, valid ID, and medical card status.- Following procedures and the direction of Managers, at all times.- Helping with opening and closing tasks or any other assigned duty.- Provide outstanding service in all interactions with customers.- Being fully educated on all of our products.- Maintain a positive attitude and treat customers/co-workers with respect and dignity.- Listen and respond to customer and coworker needs/requests in an appropriate and timely manner.- Maintain neatness, cleanliness, and organization of the dispensary.- Maintain confidentiality with customer, patient, and business information.- Understand and follow all state and local regulations that apply to retail cannabis dispensaries.Qualifications include: - Retail / sales experience required.- Knowledgeable about all cannabis products.- Experience with Greenbits POS is a huge plus.- Experience with METRC is a huge plus.- Able to keep calm under pressure.- Positive and can-do attitude.- Over the age of 21.- Hygienic appearance.- Confident with handling cash.-Must have reliable transportation.Job Type: Full-timePay: $14.50 - $18.00 per hour COVID-19 considerations: We follow all state and local requirements</p></div>","company":{"name":"Green Lion Dispensary"},"location":{"country":"United States","address":"Beavercreek, OH, USA","city":"Beavercreek","stateProvince":"OH"},"frontendLink":"/job-posting/green-lion-dispensary/dispensary-technician/6154082f6ea2dc73436cc0ad6894750c","title":"Dispensary Technician","hash":"6154082f6ea2dc73436cc0ad6894750c","postingUrl":"https://us.trabajo.org/job-982-20210723-651503e44afa71e90e426a18dc6e0357"},{"postedOn":"13 hours ago","description":"<div><div><h2><b>COMPANY OVERVIEW</b></h2><p>Recently named one of <i>Entrepreneur</i> magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><h2><b>MISSION STATEMENT</b></h2><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>Join our team at Sunnyside as a Wellness Advisor. Your main responsibility will be to assist customers in selecting the proper cannabis products for their needs and are the go to product expert on duty at the store. Wellness Advisors engage in one-on-one conversations with customers from the time they walk into the store until they check out. Compliance with applicable rules and regulations as implemented by the state and Sunnyside will be required.</p><p>The ideal Wellness Advisor should be friendly and positive, much like the barista who provides you your favorite coffee. We hope our customers are drawn to our Wellness Advisors and the dispensary because of our service, our products as well as your approachable and knowledgeable demeanor.</p><p><b>CORE JOB DUTIES</b></p><ul><ul><li>Greet and check in customers upon arrival to the dispensary, verification of proper paperwork, documentation and ID for patients</li></ul><ul><li>and create an inviting and welcoming space</li></ul><ul><li>Help customers make the right choices by knowing how the different methods of cannabis affect people differently and suggesting dosage as needed</li></ul><ul><li>Complete order fulfillment with accuracy and attention to detail</li></ul><ul><li>Correct cash handling and counting</li></ul><ul><li>Accurate use of the Point of Sale (POS) system; timely data entry of customer profiles in both the POS system and the state's electronic verification system</li></ul><ul><li>Maintenance of hard copy files (when required) – what files would a WA need to maintain?</li></ul><ul><li>Assist in verifying the accuracy of inventory intake</li></ul><ul><li>Ensure security measures and safety compliance for the store</li></ul><ul><li>Maintain an organized and clean store</li></ul><li>Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints</li></ul><p><b>REQUIRED EXPERIENCE, EDUCATION AND SKILLS</b></p><ul><li>High School Diploma or equivalent</li><li>1 - 5 years' experience in customer service</li><li>High Energy, Customer Focused, Compassionate</li><li>Retail experience mandatory</li><li>Excellent customer service skills</li><li>Ability to learn and understand cannabinoids and how they interact with the human body</li><li>Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email</li><li>Ability to work effectively with employees, management, patients, governmental agencies, community members and the general public</li><li>Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures</li></ul><p><b>ADDITIONAL REQUIREMENTS</b></p><ul><li>Must be 21 years of age or older to apply</li><li>Must comply with all legal or company regulations for working in the industry</li></ul><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p></div></div>","company":{"companyType":"Public/Startup","name":"Sunnyside","logoUrl":"/logos/sunnyside-c90c9574e98e567c16409c32657665fd.jpeg"},"location":{"country":"United States","address":"Tallahassee, FL","city":"Tallahassee","stateProvince":"FL"},"frontendLink":"/job-posting/sunnyside/wellness-advisor-part-time/a86fa20c0c6eba0cd8f37336eb41a960","title":"Wellness Advisor (part time)","hash":"a86fa20c0c6eba0cd8f37336eb41a960","postingUrl":"https://www.indeed.com/job/wellness-advisor-part-time-a306264aa0f9d6f6"},{"employmentType":"Full-time","postedOn":"15 days ago","description":"<div><p>Redbird Bioscience is a multi-state, vertically integrated medical cannabis cultivating, processing, dispensary and brands platform. Our team is very talented and have a passion for what we do and we intend to hire people with similar attributes.</p><p>Our company's founders, Mr. Bill Thurman and Dr. Nimesh Patel have a passion for chronic care and alternative treatments to aid his patients dealing with chronic ailments. Dr. Patel believes that physician participation in healthcare entities has a direct and substantial impact on improved quality care and outcomes. He provides professional insight and expertise in quality of care issues from a physician’s perspective.</p><p><b>This position may require work to be done at both our Stilwell, OK plant, as well as our Fayetteville, AR office. </b></p><p><b><i>Duties/Responsibilities </i></b></p><ul><li>Installing new software and hardware components.</li><li>Regularly evaluating our IT systems to ensure they meet the necessary demands.</li><li>Assisting with network administration tasks.</li><li>Ensuring data storage is safe and secure.</li><li>Resolving all issues coworkers have with their IT systems and software.</li><li>Educating coworkers about network security and best practices for computer usage.</li><li>Supporting the day-to-day operations of our computer network.</li></ul><p><b><i>Required Skills/Abilities: </i></b></p><ul><li>Organized with attention to detail.</li><li>Excellent analytical, logical thinking, and problem-solving skills.</li><li>Excellent verbal and written communication skills.</li><li>Thorough understanding of project management principles and planning.</li><li>Thorough understanding of information technology procedures and practices.</li><li>Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.</li><li>Proficient with Microsoft Office Suite or related software.</li></ul><p>*</p><p><b><i>Education and Experience: </i></b></p><ul><li>Bachelors degree in Computer Science or related field preferred or equivalent experience.</li><li>At least three years of related experience required.</li></ul><p><b><i>Physical Requirements: </i></b></p><ul><li>Prolonged periods sitting at a desk and working on a computer.</li><li>Must be able to lift to 40 pounds at times.</li></ul><p>Job Type: Full-time</p><p>Pay: $15.00 - $30.00 per hour</p></div>","company":{"companyType":"Private/Growth","name":"Redbird Bioscience","logoUrl":"/logos/redbird-bioscience-ca8be96eb2a11db7a6ece13891c5e2f1.png"},"location":{"country":"United States","address":"Tahlequah, OK","city":"Tahlequah","stateProvince":"OK"},"frontendLink":"/job-posting/redbird-bioscience/it-specialist/22adcbf4491d1926fbf253f31e393cb7","title":"IT Specialist","hash":"22adcbf4491d1926fbf253f31e393cb7","postingUrl":"https://www.indeed.com/job/it-specialist-a1a11857468f0f57"},{"postedOn":"7 days ago","description":"<div><div>Description:<p></p><p><b><br />ABOUT INTEGRATED FINANCIAL HOLDINGS (IFH)</b></p><p>Integrated Financial Holdings, Inc. (OTCPK: IFHI) is a North Carolina-based financial services holding company, specializing in small business lending solutions and targeted bank deposit products to underserved verticals, such as hemp and CBD, with a focus on technology and collaborative investments. Through its six wholly owned subsidiaries (West Town Bank &amp; Trust, West Town Insurance Agency Inc., Windsor Advantage, LLC, Glenwood Structured Finance, LLC, SBA Loan Documentation Services, LLC and Patriarch, LLC) the IFH family of companies employs nearly 140 people across more than 10 locations throughout the country. IFH holds a minority investment in two additional companies (RiskScout, Inc. and Dogwood State Bank) and recently established a joint venture with West Town Payments, LLC.</p><p><b>POSITION SUMMARY</b></p><p>The IT Help Desk Technician will provide first level support for all hardware and software including installation, configuration, maintenance, troubleshooting and support of all Bank devices. Provisions hardware/software, system access, and user accounts for new hires and terminations as well as completes, maintains, and organizes the required documentation.</p><p></p><p><b><br />ESSENTIAL FUNCTIONS &amp; BASIC DUTIES</b></p><ul><li>Configure, maintain, and troubleshoot all network functions and applications, including but not limited to:<ul><li>Windows 7/8/10</li><li>Microsoft Windows Server 2008/2012</li><li>Active Directory/Group Policy, DNS, DHCP, Terminal Services</li><li>Office365 including Exchange Online, SharePoint Online, and Skype</li><li>Office 2013/2016</li><li>Bomgar</li><li>LogMeIn</li><li>Antivirus</li><li>Patch Management</li><li>Data backup/replication systems</li><li>Network access permissions</li><li>File and printer sharing</li></ul></li><li>Provide first line hardware and software help desk support by communicating with the end users during and after issues are resolved to ensure a high level of customer service and satisfaction with our internal customers while maintaining excellent working relationships with our vendors and suppliers.</li><li>Communicate the status of issues with the IT Department and involving the Network Administrator, IT Manager, and/or EVP/Chief Operations Officer when appropriate.</li><li>Perform cleanup/filing/organizing of IT hardware/software inventories as needed.</li><li>Demonstrate a willingness and ability to learn new technologies.</li><li>Demonstrate initiative and resourcefulness when finding solutions to problems.</li><li>Perform ad hoc training of end users to help ensure the most efficient use of available technology systems and tools.</li><li>Maintain and update hardware and software inventories.</li><li>Responsible for adhering to and complying with all Bank policies and procedures, all applicable federal and state laws and regulatory guidance governing financial institutions as they relate to the Bank’s information technology hardware/software resources.</li><li>Update job knowledge by participating in educational opportunities, reading professional publications, maintaining a professional network and participating in professional organizations as opportunities, time and budget allows.</li><li>Protect the Bank’s technology assets and proprietary information by keeping all information learned on the job confidential.</li></ul><p><b>ADDITIONAL RESPONSIBILITIES</b></p><ul><li>Adheres specifically to all Bank policies and procedures, Federal and State regulations and laws.</li><li>Performs other duties as required.</li></ul>. Requirements:<p><b>Required Education:</b></p><p>Associate’s degree required; IT certifications and/or 4-year degree preferred.</p><p></p><p><b><br />Required Knowledge:</b></p><ul><li>Working knowledge and strong understanding of computer systems, mobile devices and other tech products.</li><li>Tech savvy with working knowledge of office automation products, databases, and core bank processing systems and ancillary products.</li><li>Microsoft MTA Certification preferred</li></ul><p><b>Required Experience:</b></p><ul><li>Minimum of seven years of experience in IT Support.</li><li>Experience within financial/banking industry preferred.</li></ul><p><b>Required Skills:</b></p><ul><li>Must be organized and detail oriented and have excellent communication skills.</li><li>Customer-oriented and cool tempered.</li><li>Ability to diagnose and resolve basic technical issues.</li></ul><p><b><i>Physical Demands/Work Environment Requirements:</i></b></p><p>Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must be able to sit, stand, stoop, and bend. Must have the ability to work the days and hours required to fulfill the essential functions of the position.</p><p><b><i>Mental Demands:</i></b></p><p>Learning, thinking, concentration, the ability to interact with others, the ability to exercise self-control, and the ability to work under pressure and meet strict deadlines. Must have the ability to make decisions and exercise discretion when necessary. Must be flexible and patient. Ability to work in a fast pace environment and manage multiple tasks with minimal supervision while delivering the highest level of service. Ability to solve practical problems and deal with a variety of situations simultaneously.</p></div></div>","company":{"companyType":"Private/Established","name":"Integrated Financial Holdings, Inc","logoUrl":"/logos/integrated-financial-holdings-inc-b1e2468c52637bb89e4854f067ca8c10.jpeg"},"location":{"country":"United States","address":"Raleigh, NC","city":"Raleigh","stateProvince":"NC"},"frontendLink":"/job-posting/integrated-financial-holdings-inc/help-desk-technician-ii/9485758a4b7903be000fc2a6f5438b5d","title":"Help Desk Technician II","hash":"9485758a4b7903be000fc2a6f5438b5d","postingUrl":"https://www.indeed.com/job/help-desk-technician-ii-e75000339a971804"},{"postedOn":"2 days ago","description":"<div><div></div><div><div><p><b>Product Consultant, Kelowna</b><br /><b>Product Consultant – 11R</b><br /><br />At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province.</p><p>The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.</p><p>We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 13 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.</p><p>BC Liquor Stores is a fiscally responsible retailer of beverage alcohol that provides exemplary customer service, delivers social responsibility programs and upholds BCLDB’s core values of service, relationships and results. Working in this vibrant, creative and supportive team environment will see your knowledge and skills thrive to unparalleled levels.</p><p>Reporting to the Senior Store Manager, the Product Consultant will provide an exciting, professional, and interesting shopping experience, one that facilitates and is conducive to repeat business by providing a high level of customer service. This role will facilitate staff educational sessions and tastings to maximize transaction values through sharing effective selling techniques. It is the Product Consultants role to enhance the retail environment with In-store Marketing Program and Product Consultant generated displays. They will also be responsible for managing effective product portfolios, consistent with industry and demographic trends, to maximize revenue generating potential. The Product Consultants will act as an educational product information resource for staff and customers.</p><p>May be required to lift liquor cases up to 50 lbs. to varying heights, standing at a cash register for extended periods of time and performing warehouse duties including frequent bending and standing.</p><p>Successful completion of a criminal record check is required. Successful completion of Serving It Right™ certification will be required prior to confirmation of any appointments of this position.</p><p>For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.</p><p>An eligibility list for permanent or temporary future opportunities may be established.</p><p><b>Position Requirements:</b></p><p><b>Education and Experience:</b></p><ul><li>A minimum of 3 years of recent* customer service experience in a retail environment.</li><li>Experience with achieving and driving sales.</li><li>Successful completion of WSET 2 or LDB Product Knowledge II, or equivalent industry courses are required.</li></ul><p><b>Preferred qualifications include:</b></p><ul><li>Experience facilitating product education sessions with customers and staff.</li><li>Experience with in store promotion and marketing programs.</li></ul><ul><li>Recent experience is defined as occurring within the past 5 years.</li></ul><br /><b>How to Apply &amp; Application Requirements:</b><br />In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description.<br /><br />A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.<br /><br />Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.<br /><br />For specific position-related enquiries, please contact Maria Putney at 604-252-8563.<br /><br />Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre[email protected] before the stated closing time, and they will respond as soon as possible to assist you.<br /><br /><b>Note:</b> Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.</div></div></div>","company":{"companyType":"Government","name":"BC Public Service","logoUrl":"/logos/bc-public-service-e5abe612080c1bade033d7a9bffff9fa.jpeg"},"location":{"country":"Canada","address":"Kelowna, BC","city":"Kelowna","stateProvince":"BC"},"frontendLink":"/job-posting/bc-public-service/prod-c-r11-product-consultant-kelowna/3ca1d17fa3b5ced737fd419692a3bfd9","title":"PROD C R11 – Product Consultant, Kelowna","hash":"3ca1d17fa3b5ced737fd419692a3bfd9","postingUrl":"https://ca.indeed.com/job/prod-c-r11-–-product-consultant-kelowna-a3f21b534518039c"},{"employmentType":"Full-time","postedOn":"22 hours ago","description":"<div><p>As our Store Leader, you oversee the daily operations of the store as needed. You train, coach, and motivate our Doyens (Sales Associates) to be the most knowledgeable, respected, and prominent persons in the field of cannabis and kratom.</p><p>You have a passion for driving sales and achieving brand standards. You bring our company values and culture to life every day for our team members and our customers.</p><p>You will complete our product knowledge training program and engage in ongoing training initiatives to receive a master's level education in cannabis and kratom. You will use this expertise to provide a consultative sales approach, coaching others to do the same, and helping guide customers to the best products for their needs, thus making their day better than before.</p><p><b>WHAT THE JOB ENTAILS:</b></p><p>Being a leader: You're all about motivating and inspiring the team. You're a role-model leader and you always hold associates accountable to standards.</p><p>Passion for driving results: You're an expert at driving sales and love coaching others how to do the same. You maximize business opportunities to drive key performance indicators. You ensure your team is engaging with every customer through a consultative sales approach to help them find exactly what they're looking for, and you doing so with a \"service first\" mindset.</p><p>Loving Continuous Learning and Improvement: You love training and developing people. You lead the way for your team in continuously learning, broadening your knowledge of all things cannabis and kratom. You are always seeking ways for you, your team, and your store to improve.</p><p>Building a Team: You challenge your team with clear, attainable goals. You consistently coach providing real-time feedback. You celebrate outstanding performance, drive engagement, and motivate the team to bring out their best.</p><p><b>ABOUT YOU:</b></p><p>• You've previously led teams in a retail setting.</p><p>• You know how to drive success in yourself and others.</p><p>• You're available to work when our customers and team need you (evenings, weekends, and holidays).</p><p>• You love our products.</p><p>• You're as passionate about our company and culture as we are.</p><p>• You're at least 18 years of age.</p><p><b>ABOUT US:</b></p><p>• We're a values driven company that has genuine care for our team members.</p><p>• We value diversity and embrace different perspectives and your individuality.</p><p>• We strive to create a culture of growth, innovation and acceptance.</p><p>• We're a fast growing company with plenty of opportunities for development and career advancement.</p><p>• $37,500/yr + value share package.</p><p>• Up to $250 per check cash advance through our third party scheduler, Homebase</p><p>• We give up to 50% for team member discounts.</p><p>• We have great health benefits, vision, dental, 401(k) with company match.</p><p>• We offer paid vacation and wellness(sick) time.</p><p>CBD Kratom does not discriminate based on age, gender identity, race, sexual orientation, disability, nor national origin and actively welcomes all candidates from any culture or background</p></div>","company":{"companyType":"Private/Established","name":"CBD Kratom","logoUrl":"/logos/cbd-kratom-98fe43798f968535e0f4eb1d3183896f.jpeg"},"location":{"country":"United States","address":"Dallas, TX, USA","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/cbd-kratom/cbd-kratom-store-leader-plano-dallas-tx/2fab248ad209b85c72ac0b5089634d0c","title":"CBD Kratom Store Leader Plano-Dallas, TX","hash":"2fab248ad209b85c72ac0b5089634d0c","postingUrl":"https://www.recruit.net/job/store-leader-jobs/98E2AA0F8E6E7EF7"},{"postedOn":"15 days ago","description":"<div><div><div>The Client Acquisition Specialist is responsible for the coordinating and onboarding of new specialty clients, including the cannabis banking program which requires expertise in a highly regulated industry. They are responsible to monitors high risk products, activities, customers and business entities using enhanced due diligence procedures while providing an outstanding customer experience.</div><div></div><div>Responsibilities include, but are not limited to:</div><ul><li>Handles and facilitates the onboarding of new specialty banking clients. Utilizes and updates procedures based on unique client needs.</li><li>Keeps abreast of current and changing state and federal regulatory requirements related to the cannabis business to ensure the program and customers remain in compliance.</li><li>Makes recommendations to the Manager to enhance processes, procedures and program requirements based on changing regulatory requirements.</li><li>Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the unit. Provides quality customer service through contact with customers in adherence to company policy including researching and resolving issues.</li><li>Ensure proper handling and stringent adherence to procedures related to deposits, cash management/transfer and change order processes. Works closely with the Currency Center.</li><li>Ensures information, documentation and other due diligence needs of the clients are met. Liaisons with the AML compliance area as needed.</li><li>Utilize/Navigate the monitoring systems/applications unique to the cannabis industry of the department.</li><li>Ensures timely submission and accuracy of all Operational reports, AML reporting and audits.</li><li>Analyze, plan and complete special projects assigned by Management.</li></ul></div><br /><div><div><b>Required Skills:</b></div><ul><li>Strong working knowledge of cannabis banking regulations and requirements by state.</li><li>Strong knowledge of Bank Secrecy Act, USA Patriot Act, OFAC and Suspicious Activity Reporting requirements and other anti-money laundering laws and regulations.</li><li>Maintain current knowledge of the Bank's automated BSA, anti-money laundering, and OFAC compliance systems.</li><li>Strong knowledge of retail banking products and procedures, including onboarding procedures, cash management protocols and product sets.</li><li>Excellent verbal and written communication skills.</li><li>Excellent researching and analytical skills.</li><li>Strong service and relationship management abilities.</li><li>Must have the confidence and ability to identify potential issues and solutions and work with management to resolve those issues.</li><li>Excellent time management skills and ability to prioritize and organize assignments.</li><li>Advanced skills in the use of Microsoft Word, Excel, Access, PowerPoint, Outlook and experience with on-line research systems including web-based tools.</li></ul><div><b>Required Experience:</b></div><ul><li>High School Diploma or GED and minimum 3 years' experience with emphasis on BSA/AML, fraud, loss prevention or other experience analyzing customer financial activity for unusual behavior.</li><li>Bachelor's Degree and knowledge of advanced issues in AML is preferred.</li></ul></div></div>","company":{"companyType":"Public/Established","name":"Valley National Bank","logoUrl":"/logos/valley-national-bank-ebb42ded2ea0ae2b4b3c1947edce5fbf.jpeg"},"location":{"country":"United States","address":"Wayne, NJ 07470","city":"Wayne","stateProvince":"NJ"},"frontendLink":"/job-posting/valley-national-bank/client-acquisition-specialist/034fab237bad84b0181936e213a38649","title":"Client Acquisition Specialist","hash":"034fab237bad84b0181936e213a38649","postingUrl":"https://www.indeed.com/job/client-acquisition-specialist-f14ce6c9447b679a"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p><b>METRC Technician/Operations Associate</b></p><p>Fully Licensed Cannabis Cultivation Facility Looking For Trained METRC Technician</p><p>Wanted: METRC Technician to join our cultivation and operational Team!</p><p>METRC is at the heart of our operation playing a vital role in our success.</p><p>Daily requirements include, but not limited to, data entry, tagging, and peripheral tasks. The ideal candidate will be punctual, detail-oriented, willing to adapt and evolve with the role, and must be extremely trustworthy. This role is a full-time, on-site position. Shifts typically stay in the range of 8 hours, 5 days per week (Monday – Friday). Some weekend and holiday shifts may be occasionally required.</p><p><b>Background check is required.</b></p><p><b>Key Responsibilities: </b></p><ul><li>Manage and organize Tagged Plants and Tagged Packages, under both licenses Nursery and Mixed Light, in greenhouse space, storage, and in the METRC software.</li><li>Oversee and execute Harvest and Manicuring Events in METRC software.</li><li>Create and manage package tags from Harvest Events.</li><li>Create, manage, and review all outgoing METRC Transfers, ensuring complete accuracy with the manifest and invoice for all sold product.</li><li>Maintain physical copies of METRC Transfers and Wholesale Manifests.</li><li>Communicate with operations team regarding necessary information required, specific to farm operations in METRC.</li><li>Complete nightly review for all Planted, Harvested, or Manicured plants in METRC and update accordingly.</li><li>Follow established procedures for creating packages when necessary and applying physical and virtual tags to those packages.</li><li>Complete nightly review for all Packages in METRC and update accordingly.</li><li>Support Accounting and Operations departments in maintaining a physical and systematic record of all Cutting, Planting, Manicuring, Harvest events and Packages therefrom.</li><li>Work cross-functionally with operations and leadership to inform and stay abreast compliance implementation and accuracy.</li><li>Manage METRC tag inventory and order new tags and all METRC related product inventory as needed.</li><li>Administrative support ranging from updating sales sheets, taking photos of harvested product, coordination of R&amp;D testing, managing cultivation related product inventory, etc.</li><li>Cultivation specific data retention regarding flowering cycles, cultivation plans and breeds, taking photos and documenting plant dates, flip dates, harvest dates, etc.</li></ul><p><b>Skill Requirement: </b></p><ul><li>Knowledge of and experience with METRC; 2 years nursery and farm experience preferred.</li><li>Enjoys problem solving.</li><li>Knowledge of office administration and procedures.</li><li>Proficient knowledge of Microsoft Office Suite, with excellent Excel skills.</li><li>Experience in the cannabis industry and understanding of operational farm processes.</li><li>Knowledge of cannabis regulatory standards and compliance requirements preferred.</li><li>Key Skills: Attention to detail and accuracy.</li><li>Experience with METRC system.</li></ul><p><b>Compensation: </b></p><ul><li>Pay is based on skill level.</li></ul><p><b>Job Requirements: </b></p><ul><li>High school diploma or equivalent required.</li><li>Must have METRC experience.</li><li>Degree in agriculture, computer science, engineering, math, or other technical related field preferred, but not required.</li><li>Must be 21 years of age or older.</li><li>Bilingual, English/Spanish preferred</li></ul><p>Job Type: Full-time</p><p>Pay: $19.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />We follow the CDC guidelines</p><p>Ability to Commute/Relocate:</p><ul><li>Watsonville, CA: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>METRC: 1 year (Required)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"214 Lewis Road, II LLC"},"location":{"country":"United States","address":"Watsonville, CA","city":"Watsonville","stateProvince":"CA"},"frontendLink":"/job-posting/214-lewis-road-ii-llc/metrc-technician/30294c169e397e43d51de17869d806d7","title":"METRC Technician","hash":"30294c169e397e43d51de17869d806d7","postingUrl":"https://www.indeed.com/job/metrc-technician-081e9bf63bfd5be0"},{"employmentType":"Full-time, Part-time","postedOn":"13 hours ago","description":"<div><p><b>Job Summary and Mission</b></p><p>The job of the Packaging Technician is to take various liquid and solid materials and package them into the final retail product. This job requires manual dexterity, accuracy and speed in weighing, measuring and counting units. Reports to Sales Manager and/or Assistant Sales Manager. The Packaging Technician pulls from inventory and processes orders for Customer Service Associates for retail sales.</p><p><b>Summary of Key Responsibilities </b></p><p>Responsibilities and essential job functions include but are not limited to the following:</p><p>· Processing cannabis and hemp material into packaging</p><p>· Ability to stand for long periods of time</p><p>· Perform at an efficient and fast pace</p><p>· Adhering to compliance for health and safety</p><p>· Attention to detail and accuracy</p><p>· Assist in auditing of inventory</p><p>· Weigh, measure, label and package product</p><p>· Reports inconsistencies with products and inventory</p><p>· Rotates inventory</p><p>· Processes orders from Customer Service Associates for retail sales</p><p><b>Basic Qualifications </b></p><p><i>Basic Qualifications are objective, non-comparative, and relevant requirements essential to performing a role anywhere in the company. Examples include minimum educational requirement or specific degrees, certifications, minimum number of years of experience in a similar role with similar scope or level of responsibility, experience with core technology tools or platforms such as Microsoft Office, equivalent military experience, etc.</i></p><p>- <b>Education</b>: Desirable high school diploma or its equivalent.</p><p>- <b>Equipment/Software Skills: </b>Computer skills</p><p>- <b>Certifications, Licenses, Registrations: </b> No required.</p><p><b>Required Knowledge, Skills and Abilities </b></p><p>· Cannabis experience is a plus but not required</p><p>· Strong organizational skills</p><p>· Strong verbal and written communication skills</p><p>· Strong interpersonal skills</p><p>· Excellent time management</p><p>· Ability to work independently and with others</p><p>· Self-driven</p><p>· Minimum 21 years of age</p><p>· Must possess valid driver’s license or state ID</p><p>· Must pass any and all required background checks and drug test (excluding cannabis)</p><p><b>Core Competencies</b></p><p><b>Puts the Customer First: </b>Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.</p><p><b>Works Well with Others: </b>Listens and communicates well with others within and outside of Oak Creek Dispensary. Creates a team environment that is positive and productive.</p><p><b>Leads Courageously: </b>Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.</p><p><b>Develops Continuously: </b>Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.</p><p><b>Achieves Results: </b>Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Independence, CA 93526: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Oak Creek Dispensary"},"location":{"country":"United States","address":"Independence, CA 93526","city":"Independence","stateProvince":"CA"},"frontendLink":"/job-posting/oak-creek-dispensary/packaging-technician/77aa4f164b146e8d9388598355e62d3b","title":"Packaging Technician","hash":"77aa4f164b146e8d9388598355e62d3b","postingUrl":"https://www.indeed.com/job/packaging-technician-e2499f5c7edd28db"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p>At Canna Provisions Group, our mission is to make life’s journey better by providing premium cannabis products to all types of customers from first-time shoppers to experienced consumers. Our team is comprised of cannabis industry experts and pioneers who want to provide friendly outposts for residents and visitors in Lee and Holyoke, Massachusetts. We believe that cannabis, when used appropriately, is a friend of humanity, and want to make it accessible for adults from all walks of life.</p><p>We are proud of our commitment to diversity, inclusion, and equal treatment, and are looking for people who share our values and want to continue moving us forward.</p><p>We’re seeking full-time Retail Associates to provide outstanding customer service to guests in our Lee location. The schedule for this job will include weekends and may include evenings. Available positions range from 30-40 hours per week, depending on the schedule selected.</p><p>Could you be the right fit for our team?</p><p>We’re looking for someone who:</p><p>* Takes pride in their work and strives to do their best every day<br />* Is dedicated to providing excellent customer service<br />* Thrives in a fast-paced environment<br />* Works effectively with a diverse group of people</p><p>Essential job functions include:</p><p>* Checking identification and managing flow of customers into and out of the store<br />* Acting as a knowledgeable and helpful guide to assist customers in selecting the right products<br />* Fulfilling orders<br />* Running cash register</p><p>Qualified candidates will possess a high school diploma/GED or equivalent life experience, and 1-3 years’ retail or customer service experience. Cannabis industry experience is a plus but is not required – we provide paid training! The schedule for this job will include evenings and weekends.</p><p>We offer a competitive salary, health and dental insurance, paid holidays and vacation time, and the opportunity to learn and advance your career as part of our rapidly growing team.</p><p>If you’re ready for your next opportunity, apply today!</p><p>Canna Provisions, Inc. is an equal opportunity employer. Reasonable accommodations will be made for any qualified applicant or employee with a disability.</p><p>Job Type: Full-time</p><p>Pay: $16.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Application Question(s):</p><ul><li>By law anyone who enters our facility must be over the age of 21. Are you at least 21 years of age? Please note we are not asking you to disclose your age.</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"CANNA PROVISIONS","logoUrl":"/logos/canna-provisions-8f66d79df7c12fc58e2e8701cd06bae8.jpeg"},"location":{"country":"United States","address":"Lee, MA 01238","city":"Lee","stateProvince":"MA"},"frontendLink":"/job-posting/canna-provisions/retail-associate/bf89afbb3a823908d139f92618a7ea1a","title":"Retail Associate","hash":"bf89afbb3a823908d139f92618a7ea1a","postingUrl":"https://www.indeed.com/job/retail-associate-589f5abeae50ef3d"},{"employmentType":"Full-time","postedOn":"14 days ago","description":"<div><p>Calling all civic-minded applicants who are looking for the opportunity to plant roots and grow with a purpose driven organization. Würk is the cannabis industry's first all-in-one workforce management solution. We have created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus on making social changes in the world in which we live. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you!</p><p>Wurk is looking for a Sr. Salesforce &amp; CRM Systems Specialist to own the development and execution of our Salesforce roadmap, as well as to help guide the Company's other critical business systems (HubSpot, Smartsheet, MO365). This is a collaborative, cross functional position building a foundation for the business, partnering with go-to-market, product, and finance teams to execute short-term tactical initiatives while helping set the strategic plan for future growth. Additionally, develop training and insights for our current technical infrastructure for the team to become experts in Salesforce.</p><p><b>Responsibilities</b></p><ul><li>Administers salesforce to assist the sales team in driving performance and meeting established goals. Proactively initiates projects to support the go-to-market team by leveraging salesforce to drive sales and customer support.</li><li>Partner with business leaders to understand problems, define requirements, and to design and implement solutions.</li><li>Serves as subject matter expert to end-users to meet growing business needs.</li><li>Implementation of new enhancements including creation of custom objects, workflows, email alert templates and reports.</li><li>Build and maintain custom and standard objects and fields, workflows, approval processes, process builders, and flows.</li><li>Develop and create customized reports and dashboards.</li><li>Proactively analyzes salesforce performance and process improvements.</li><li>Maintain users, user profiles, role hierarchy, sharing rules, data privacy and security.</li><li>Support and troubleshoot integrations between salesforce and other company systems.</li><li>Analyze multiple data sets to help optimize sales needs.</li><li>Champions and drives adoption of processes within the sales organization.</li><li>Analyze developing needs and provide continuous improvement on future salesforce releases and enhancement.</li></ul><p><b>Required Skillsets and Experience</b></p><ul><li>Bachelor's degree, or relevant work experience.</li><li>5+ years salesforce implementation, administration, and business analyst experience.</li><li>Strong business analysis, and functional experience, including requirements gathering, project management and launching new functionality to end users.</li><li>Salesforce administrator certification required.</li><li>Salesforce certified advanced administrator, user experience designer, and/or platform developer certification highly preferred.</li><li>Salesforce lightning community experience.</li><li>Visualforce or apex coding experience.</li><li>In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through configuration, customization and/or integration with external systems.</li><li>Experience configuring salesforce / NetSuite in a multi-product environment.</li><li>Experience with MuleSoft, Boomi and/or custom Salesforce/NetSuite integrations.</li><li>Experience directing internal and outsourced development resources.</li><li>Advanced knowledge of databases, systems, data mining, MS Excel, MS Access, MS PowerPoint, and report writing tools and analytical skills.</li><li>Ability to prioritize and strategically work through tasks with appropriate and dedicated urgency.</li><li>Flexibility in approach and willingness to adapt when necessary.</li><li>Must be able to confidently make decisions on behalf of the team for areas of responsibility.</li><li>Ability to dissect the data and tell the story accordingly to each stakeholder.</li><li>Experience with very large, complex customer data sets.</li><li>Keen understanding of Salesforce system security and controls standards.</li></ul><p><b>What is in it for you?</b></p><ul><li>Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that is going places and leading the industry.</li><li>Apply your technical, project, and problem-solving skills to an evolving market</li><li>Work in colorful Colorado near the bustling heart of Downtown Denver and our gorgeous ballpark</li><li>Do you love dogs? So do we! (We are dog-friendly!)</li><li>Collaborate with bright, fun, and goal-oriented teams in an open and lively environment</li><li>Reap the benefits of flexible PTO, and access to exciting industry events</li><li>Eligible to receive equity in Company</li><li>1 Month Sabbatical after four years of employment</li></ul><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.<br />Wurk is an Equal Opportunity Employer. Wurk does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate laws.<br />The approximate base salary range for this position is $70,000.00 to $100,000.00 based on candidate experience, education and geographic location. This is the range for CO residents, consideration will be given for location, experience, etc.</p><p>Job Type: Full-time</p></div>","company":{"companyType":"Private/Established","name":"Wurk","logoUrl":"/logos/wurk-3e02a98259256463e7a07c8a14233fd7.png"},"location":{"country":"United States","address":"Denver, CO","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/wurk/sr-salesforce-crm-and-amp-systems-specialist/9da87134a3b13c6fc34c5c0abc3c7673","title":"Sr. Salesforce (CRM) &amp; Systems Specialist","hash":"9da87134a3b13c6fc34c5c0abc3c7673","postingUrl":"https://www.indeed.com/job/sr-salesforce-crm-systems-specialist-5551b6ade83d1db5"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p>Senior Recruiter, Product at Dutchie Remote</p><p>About dutchie</p><p>Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Companys 10 most innovative companies in North America and LinkedIns Top 50 Startups.</p><p>Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Doggs Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durants Thirty Five Ventures, and other notable angel investors.</p><p>About the Role</p><p>The cannabis industry is creating big opportunities for startups and were at the forefront of it. To help support our hyper-growth business, were looking for a Senior Recruiter to help us scale our product and design organization. This is a unique opportunity to own full-cycle recruiting, build processes, and work with our leaders to help them grow their teams while serving as the advisor to candidates and internal partners alike.</p><p>What You'll Do</p><p>• Execute the full-cycle recruitment process, ensuring a high quality, and top-notch candidate experience</p><p>• Effectively interview candidates to determine fit in relation to role requirements while serving as the primary point of contact throughout the recruitment process</p><p>• Act as a recruiting consultant to business partners on hiring strategies, sourcing strategies, and initiatives aimed at helping us to hire quality talent at scale</p><p>• Establish effective communication flows with key stakeholders regarding recruiting efforts by providing status updates through meetings, email updates, and reports</p><p>• Ensure that candidate tracking is up to date and compliant in Greenhouse</p><p>• Develop pipelines of candidates in niche areas as determined by business needs</p><p>• Track goals, metrics, and performance of all recruiting efforts</p><p>• Find ways to continue to raise the bar for dutchies recruiting efforts</p><p>What You Bring</p><p>• 5+ years of technical recruiting or sourcing experience, with 2+ years of internal recruiting experience in high growth environments</p><p>• Experience focusing on product management and/or product design roles</p><p>• Successful track record of sourcing and closing passive candidates</p><p>• Excellent communication and interpersonal skills with a proven ability to take initiative and build strong productive relationships</p><p>• Experience successfully partnering with key stakeholders/hiring managers in order to drive effective recruitment</p><p>• Strong sense of urgency and flexibility, with an ability to work in a fast-paced, ever-changing environment</p><p>Youll Get</p><p>• Competitive Salary</p><p>• Equity</p><p>• 401(k)</p><p>• Full Benefits - Medical, Dental, and Vision Insurance</p><p>• Flexible vacation and sick days</p><p>• Technology (hardware, software, reading materials, etc..) allowance</p><p>At dutchie, were committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool</p></div>","company":{"companyType":"Private/Established","name":"Dutchie"},"location":{"country":"United States","address":"Bend, OR, USA","city":"Bend","stateProvince":"OR"},"frontendLink":"/job-posting/dutchie/senior-recruiter/5a41466929d956a59c9d90581f74109f","title":"Senior Recruiter","hash":"5a41466929d956a59c9d90581f74109f","postingUrl":"https://us.bebee.com/job/20210722-bc3465eb9ede769f5fbbd6e9dbd204a1"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p><b>Description:</b></p><p><b>Position summary:</b></p><p>The Silver Stem Fine Cannabis (SSFC) Lead Budtender is responsible for representing Silver Stem on the retail level and is the face of our brand.The SSFC Lead Budtender is responsible for maintaining functionality by delegating tasks to Budtenders, identifying strengths and weaknesses in the team and building on assets.</p><p>Assist with creating an efficient and fluid store by supporting the Inventory Control Associate, Assistant and Store Managers.</p><p><b>Keep clear and consistent communication among all levels of SSFC Staff including Corporate Representatives.Essential duties and responsibilities:</b></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.All Front Desk Associate duties and responsibilitiesPatient intake (Dual and medical licensed locations only)Full understanding of our Primary Patient Program and its benefitsCustomer check inFull understanding of our Silver Seeds membership program and its benefitsIdentification verificationProper phone and email etiquetteVendor and Visitor Check-in ProtocolUpdating online product menusIn house, Colorado Pot Guide, Leafly, etc.All Budtender duties and responsibilitiesUnderstand and fully utilize SSFC s Point of Sale (POS) system, FlowhubRegister useOpening and Closing drawersUtilizing only the register assignedDropping cash from drawersBuying changeProcessing paymentVoiding TransactionsReturnsChecking in Primary Patients and Silver Seeds CustomersUsing discounts, points, couponsAdding products into virtual shopping carts in POSOverseeing returns and implementing the SSFC Return PolicyTroubleshooting our POS systemExit ProceduresAdhere to SSFC cash handling policies and proceduresEnsure completion of daily store operationsAssist with daily inventory audit proceduresMaintain knowledge of basic company security requirementsMonitor and maintain store presentationAssist Inventory Control Associate with product Quality Control (QC) and sales floor stockActing as Manager on duty (MOD) when management is unavailable.</p><p><b>Requirements:</b></p><p><b>Essential qualifications:</b></p><p>The requirements listed below are representative of the knowledge, skill, and/or ability required.Experience in a similar capacity of retail and customer serviceKnowledge of basic computer functions and working on various software and programsGood written and verbal communication skillsMust have obtained a valid key badge from the Colorado Marijuana Enforcement Division prior to date of hire, or have the ability to upgrade from Support to Key upon hire/promotionMust be able to individually lift up to 25 lbsMust be able to sit, stand, stoop, crouch, reach and lift for long periods of time</p><p>• Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions</p><p><b>• Associated topics:</b></p><p>director, leader, major gifts officer, principal, senior manager, store supervisor, supervise, supervisor, retail management, team lead</p></div>","company":{"companyType":"Private/Growth","name":"Total Management"},"location":{"country":"United States","address":"Denver, CO, USA","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/total-management/lead-retail-associate-aka-lead-budtender-sw/0f7b48b7f44136c01b716a6e88da13e9","title":"Lead Retail Associate aka Lead Budtender SW","hash":"0f7b48b7f44136c01b716a6e88da13e9","postingUrl":"https://www.jobilize.com/amp/job/lead-retail-associate-aka-budtender-sw-denver-total-management-united"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>Dispensary Shift Lead</p><p>Do you have what it takes to be a part of an industry-leading cannabis company? We are GrowHealthy – a company dedicated to delivering the best products and services possible to the patients of Florida. GrowHealthy is a high-growth business asset of iAnthus Capital Management. We are positioned to become one of Florida’s largest and most trusted medical marijuana companies. Working hand-in-hand with state and local governments, the GrowHealthy brand features company-grown, tested, safe, and effective medical marijuana products</p><p>We are looking for a dispensary lead to join our team in Sarasota!</p><p><b>Key Responsibilities:</b></p><p>• Create an environment of “Patients First” focusing on excellent patient interaction</p><p>• Recognize and appropriately respond to the patients with ease and compassion</p><p>• Maintain the highest level of confidentiality with patient information and interactions</p><p>• Multi-task, think critically and work quickly to resolve problems as they arise</p><p>• Create and execute patient orders based on physician recommendations and accurately deduct the amount from the Office of Medical Marijuana Use Registry (OMMUR)</p><p>• Keep current with company policies and procedures</p><p>• Responsible for either opening or closing of dispensary (key holder)</p><p>• Balance cash and product inventory as part of daily closing procedure</p><p>• Observing and participating in patient services during consultation and sale</p><p>• Maintain accountability of all team members, in relation to specific job description</p><p>• Other duties as assigned by Manager</p><p><b>REQUIREMENTS</b></p><p>• High School Diploma or equivalent</p><p>• Must be at least 21 years of age</p><p>• Recent and relevant hospitality and/or retail experience required</p><p>• Must have reliable transportation</p><p>• 2+ year customer service</p><p>• Strong customer service skills</p><p>• Must possess a positive and professional attitude</p><p>• Ability to quickly learn and apply new technologies and systems</p><p><b>Minimum Qualifications:</b></p><p>• Experience in hospitality service and/or high-volume retail environment</p><p>• Bachelor’s degree or equivalent required</p><p>• 1 – 3 years in a retail environment managing a team</p><p>• Knowledge of local and state laws and regulations pertaining to medical marijuana, a plus</p><p>• Experience working with Excel, POS, and inventory management control systems</p><p>• Strong interpersonal skills</p><p>• Must be 21 years of age or older.</p><p>• Must successfully pass an extensive background check, including CORI</p><p><b>Physical and Environmental Requirements:</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>• Ability to work a minimum of 8 hours a day and rotating shifts;</p><p>• Flexible schedule availability including nights, weekends and holidays;</p><p>• Ability to lift, push, and pull 50 pounds;</p><p>• Ability to sit, squat, bend, and kneel repetitively throughout a workday;</p><p>• Ability to stand for extended periods of time;</p><p><b>• Ability and willingness to work in the following conditions:</b></p><p>• General office environment;</p><p>• Extended computer usage;</p><p>• Extended phone usage including teleconferences</p><p>Equal Opportunity Employment</p><p>GrowHealthy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GrowHealthy complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GrowHealthy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status.</p><p>nLLizVoz9Z</p></div>","company":{"website":"ianthus.com","companyType":"Public/Established","name":"iAnthus Capital","logoUrl":"/logos/ianthus-capital-c36caf6d20991ec90c6c56824883f16e.png"},"location":{"country":"United States","address":"Sarasota, FL, USA","city":"Sarasota","stateProvince":"FL"},"frontendLink":"/job-posting/ianthus-capital/dispensary-shift-lead-sarasota-fl/ae9dc40f822f83a6d1fa76a66834fba7","title":"Dispensary Shift Lead-Sarasota, FL","hash":"ae9dc40f822f83a6d1fa76a66834fba7","postingUrl":"https://www.recruit.net/job/shift-lead-jobs/B564CE6F623B0306"},{"employmentType":"Full-time, Part-time, Casual, Permanent","postedOn":"2 days ago","description":"<div><p><b>Company description</b></p><p>Cannabis retail store</p><p><b>Job description</b></p><p><b>About the job</b></p><p>Do you have a passion for cannabis and the right attitude to provide first-class customer experience?</p><p>We're looking for smart and friendly budtenders for a new store located in the North York area of Toronto.</p><p>You'll be responsible for creating customer relationships and guiding them through brand and product selection with customer's desired level of education.</p><p><i>Job Responsibilities: </i></p><ul><li>Help guide customers in their selection of products.</li><li>Be willing to learn about different brands and products.</li><li>Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leaders</li><li>Abide by all company policies and programs, ensuring compliance</li><li>Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation</li><li>Other general tasks to run a successful cannabis store.</li></ul><p><i>Qualifications</i></p><ul><li>Minimum 1-3 years customer service experience, retail is preferred</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results</li><li>Ability to manage competing priorities in a fast-paced environment</li><li>Strong verbal and written communication skills and excellent organizational skills</li><li>You are passionate about cannabis and are excited to bring it to market for recreational purposes</li><li>You are open to feedback and coaching</li><li>You demonstrate high levels of integrity and personal responsibility</li><li>You are trustworthy and customer-oriented</li><li>Bonus points if you’ve worked in a regulated environment before</li></ul><p><i>Requirements</i></p><ul><li>Minimum age 19 years old or age as specified by the provincial government</li><li>CanSell certification required</li><li>Criminal background check required</li></ul><p>Other positions also available for more experienced candidates.</p><p>Part-time hours: 40 per week</p><p>Expected start date: 2021-08-09</p><p>Job Types: Full-time, Part-time, Casual, Permanent</p><p>Salary: $17.00-$19.00 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Casual dress</li><li>Flexible schedule</li><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>COVID-19 considerations:<br />We require all staff and customers to wear masks in store. Sanitizer is also provided and surfaces are regularly wiped down.</p><p>Application question(s):</p><ul><li>Do you have cannabis industry experience?</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Licence/Certification:</p><ul><li>CannSell certificate (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Growth","name":"Ozone Cannabis","logoUrl":"/logos/ozone-cannabis-6caef9c91aeb91be0d60dce770469c68.jpeg"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/ozone-cannabis/budtender/a14acc6d4f072c16cf1fdcdaf32a83fa","title":"Budtender","hash":"a14acc6d4f072c16cf1fdcdaf32a83fa","postingUrl":"https://ca.indeed.com/job/budtender-0884560476fbac52"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p>THE OPPORTUNITYA BEYOND / HELLO Licensed Pharmacist will report directly to the Store Manager and is responsible for ensuring our patrons receive the best and highest quality consultations and guidance about their medical cannabis needs. Our pharmacists are charged with ensuring that patient care by way of consultations runs smoothly, efficiently, complies with state regulations, complies with company policies, and supports our BEYOND / HELLO initiatives. Actions and efforts must positively contribute to the overall culture and company mission.You will communicate effectively with all store staff, various vendors and service providers, marketing, inventory, HR, and the Director of Retail to implement and maintain store goals, protocols, policies, and procedures in accordance with the company standards, as well as communicate broader BEYOND / HELLO objectives and standards.PRINCIPAL RESPONSIBILITIES:Become proficient with the point-of-sale system (MJ Freeway)Maintain all confidential information according to HIPAA policies and proceduresConduct over-the-phone, in-person, and other approved methods of consultations Follow-up to ensure that BEYOND / HELLO patients and caregivers are receiving accurate and helpful information in a caring and compassionate wayMentor, motivate, elevate, and inspire the managers and store staff through continual training on compliance, products, and BEYOND / HELLO best practicesContinuous investment in learning about our specific Grower/Processor products and the ever-evolving research on medical cannabisAdhere to and promote the BEYOND/ HELLO culture of positivity, professionalism and compliance of policies and PA Medical Marijuana Program rules and regulationsUtilize company tools for New Patient Experience such as HEMP Note to drive loyalty and salesFollow Standard Operating Procedures and execute all company programs for customer service, patient and visitor management, state compliance and safety and security guidelinesGuide patients and collaborate with employees on cannabis recommendations including product selection, effects, potency, dosing, methods of consumption, and administrationEffectively and diplomatically handle employee or customer concerns/complaints while interfacing with the Store Manager and HRReport all issues or complaints relating to product to the Store Manager and Inventory Control Manager in real-timeWork closely with the Store Manager to regularly drive sales, influence product sell-through, and ensure BEYOND/HELLO is the dispensary of choice among patientsLead by example through being the ultimate illustration of service, dedication, pace, and energy. Ensure customer experience exceeds expectations every day EDUCATION &amp; EXPERIENCESuccessful completion of either a BS Pharm or PharmD from an accredited universityMust hold an active PA medical / pharmacy license and be a registered medical professional with the Department of Health Office of Medical MarijuanaMust be willing to submit and pass a comprehensive background check per NRSMust complete the Pennsylvania Department of Health 4-Hour CME CourseDispensary or retail pharmacy experience preferred, but not requiredADDITIONAL JOB EXPECTATIONS:7-day availability with weekend workMinimum 45 hours worked per weekStrong team management and personal communication skillsAbility to thrive within a fast-paced environmentStrong compliance and regulation attitudeExcellent oral and written communication skillsDetail oriented and focusedMS Office proficient with ability to utilize and navigate multiple software platforms with easeKnowledge of cannabisComplete any needed assistance including oversight and coverage outside of assigned region as neededIdentify opportunities to educate the community on the benefits of cannabis as medicine for the Qualifying Conditions and develop sales strategies to be successfully implementedIdentify and develop process improvements to assist with company growthAssist with onboarding and training of new pharmacist hiresMust be flexible regarding work schedule and willing to work 5-6 days per week including evenings, weekends, opening and closingMust be able to frequently bend, squat, and lift up to 25 lbsPHYSICAL REQUIREMENTSConstantly perform desk-based computer tasksFrequently sittingOccasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 poundsOccasionally Twist/bend/stoop/squat, kneel/crawlOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.BEYOND/HELLO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.We offer benefit packages that may include: Medical, Dental, Vision-, Life-, Short- and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k</p></div>","company":{"website":"jushico.com","companyType":"Public/Established","name":"Jushi","logoUrl":"/logos/jushi-ed6167aca579d7078b5dae7a1c6fbaac.png"},"location":{"country":"United States","address":"Baltimore, MD, USA","city":"Baltimore","stateProvince":"MD"},"frontendLink":"/job-posting/jushi/dispensary-pharmacist/2064990385f850096d8f6eba0a205d6f","title":"Dispensary Pharmacist","hash":"2064990385f850096d8f6eba0a205d6f","postingUrl":"https://us.bebee.com/job/20210722-9ea1133e26d2342179dfc8dab2f8044d"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p>Our Story</p><p>MedMen is North America's leading cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen and The MedMen Foundation at www.medmen.com</p><p><b>Job Summary</b></p><p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p><p>Essential Functions</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>• Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</p><p>• Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.</p><p>• Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</p><p>• Assist store leaders with executing business initiatives in an effective and efficient manner</p><p>• Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</p><p>• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</p><p>(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p><p><b>Basic Qualifications</b></p><p>• Minimum 21 years of age</p><p>• Minimum 3 years leadership experience with customer service in retail.</p><p>• Demonstrated ability to achieve individual selling goals and metrics.</p><p><b>Preferred Qualifications</b></p><p>• Associate degree.</p><p>• Sales experience.</p><p>• Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</p><p>• Dispensary-related experience a plus.</p><p>• Must be able to provide exemplary customer service and represent the business with pride.</p><p>• Creative, smart, and driven, an innovator who is business minded</p><p>• Communication Proficiency</p><p>• Confident and acts with the upmost integrity</p><p>• Highly flexible with the ability to adapt to different situations</p><p>• Personal Effectiveness/Credibility</p><p>• Provide exceptional knowledge</p><p>• HR Expertise</p><p>• Global &amp; Cultural Awareness</p><p>Supervisory Responsibility</p><p>This person is directly responsible for leading the Hospitality team.</p><p>Working Conditions</p><p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p><p><b>Physical Requirements</b></p><p>While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p><p>Travel Requirements</p><p>This position may require travel.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Work Authorization/Security Clearance</p><p>There is no visa or H-1B sponsorship.</p><p>MedMen Is An Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws</p></div>","company":{"website":"medmen.com","companyType":"Public/Established","name":"Medmen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"Orlando, FL, USA","city":"Orlando","stateProvince":"FL"},"frontendLink":"/job-posting/medmen/hospitality-lead/796c45cb764d3fe8fb3f72976109d5e4","title":"Hospitality Lead","hash":"796c45cb764d3fe8fb3f72976109d5e4","postingUrl":"https://getwork.com/details/9b14eef571575f5dd696b43c0151e4f2"}]