252 results
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Customer Service Representative

Enerhealth Botanicals Longmont, CO 80504 Full-time
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Enerhealth Botanicals is a growing health food and dietary supplement company founded in 2005. We manufacture and sell products that promote a holistic health approach including herbal supplements, hemp extracts and superfoods.

Enerhealth is seeking a Customer Service Representative to join our team!

Job Responsibilities:

· Professionally answer and respond promptly to incoming inquiries from customers.

· Familiarizing yourself with essential details of our products and services.

· Educate customers on products and assist with their purchasing decisions. This will include asking questions to help identify the customer’s needs.

· Place new orders accurately.

· Provide customer support in solving problems.

· Effective communication with other departments.

· Other duties as assigned.

Qualifications:

· Enjoys helping and interacting with other people; always friendly and courteous.

· Pleasant and upbeat professional, positive demeanor.

· Possesses critical thinking and issue resolving skills.

· Sales oriented.

· Flexible to changing duties with work demands.

· Ability to multi-task

· Detailed and organized.

Requirements:

· High School Diploma.

· Quick learner.

· Self-starter with a strong work ethic.

· Strong written and verbal communication skills.

· Ability to handle multiple priorities.

· Detail oriented, organized, and thorough.

· Working knowledge of Microsoft Office.

Hours are Monday through Friday 9am-5pm.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

  • Employee discount
  • Paid time off
  • Paid training

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Language:

  • English (Preferred)

Work Location:

  • One location

Work Remotely:

  • No
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This will include asking questions to help identify the customer’s needs.</p><p>· Place new orders accurately.</p><p>· Provide customer support in solving problems.</p><p>· Effective communication with other departments.</p><p>· Other duties as assigned.</p><p>Qualifications:</p><p>· Enjoys helping and interacting with other people; always friendly and courteous.</p><p>· Pleasant and upbeat professional, positive demeanor.</p><p>· Possesses critical thinking and issue resolving skills.</p><p>· Sales oriented.</p><p>· Flexible to changing duties with work demands.</p><p>· Ability to multi-task</p><p>· Detailed and organized.</p><p>Requirements:</p><p>· High School Diploma.</p><p>· Quick learner.</p><p>· Self-starter with a strong work ethic.</p><p>· Strong written and verbal communication skills.</p><p>· Ability to handle multiple priorities.</p><p>· Detail oriented, organized, and thorough.</p><p>· Working knowledge of Microsoft Office.</p><p>Hours are Monday through Friday 9am-5pm.</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li><li>Paid training</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Enerhealth Botanicals","logoUrl":"/logos/enerhealth-botanicals-d1ced252e50d71edc5a2c0483a965a71.png"},"location":{"country":"United States","address":"Longmont, CO 80504","city":"Longmont","stateProvince":"CO"},"frontendLink":"/job-posting/enerhealth-botanicals/customer-service-representative/384f3398e5b0dc8a0eb1fb1a4a557b20","title":"Customer Service Representative","hash":"384f3398e5b0dc8a0eb1fb1a4a557b20","postingUrl":"https://www.indeed.com/job/customer-service-representative-22d2fd1455b48034"},{"employmentType":"Part-time","postedOn":"3 days ago","description":"<div><p><b>Overview</b></p><p>Pacificanna is looking for sales and customer service focused individuals to join their team in a fast-growing market sector. The company is launching a premium cannabis retail chain across BC and is looking for exceptional talent to join the team.</p><p><b>Available Roles</b></p><p>·Part-time Customer Service Representative (2) approx. 15-20hrs/week</p><p><b>Customer Service Representative (Salary range $15.50 - $18/hour)</b></p><p>Our company is seeking enthusiastic, personable staff who can use their extensive cannabis product knowledge to guide customers to the appropriate product and provide impeccable customer service while complying with all regulations. You will be responsible for assisting the management team with the activities and operations of the store while abiding by all policies, procedures, and operational guidelines.</p><p><b>Customer Service Representative Qualifications/Requirements: </b></p><p>·Must be minimum 19 years of age (Required)</p><p>·Completed 'Selling it Right' course (Preference given to those who already have certificate)</p><p>·Available to work mornings, evening, weekends, and holidays</p><p>·Reliable and punctual, someone who is responsible and respectful of a professional working environment</p><p>·Knowledge of the cannabis sector is an asset; willingness to participate in education of the sector is mandatory</p><p>·Prior customer service experience in retail, hospitality or related customer-facing roles</p><p>·Experience working in a fast-paced environment</p><p>·Social and highly comfortable speaking with people</p><p>·Great listening skills to be able to understand customer needs and match them to potential products</p><p>·The ability to stay apprised of current trends, regulations and legislation</p><p>·Familiarity with POS software, handling cash and processing debit transactions</p><p>·The ability to work on your feet all day</p><p>·Ensure no minors enter premises and compliance in all transactions</p><p>·Assist with opening/closing of store and other tasks as assigned.</p><p>·Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)</p><p>If the above describes you, we invite you to contact us regarding the opportunities! We wish to thank all applicants and welcome all to apply. Only candidates that meet the requirements will be contacted for an interview.</p><p>Part-time hours: 15-20 per week</p><p>Job Type: Part-time</p><p>Salary: $15.50-$18.00 per hour</p><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekends</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Pacificanna Port Hardy"},"location":{"country":"Canada","address":"Port Hardy, BC","city":"Port Hardy","stateProvince":"BC"},"frontendLink":"/job-posting/pacificanna-port-hardy/customer-service-representative/5b8ddfc5b30aa4840c42b5ef184745bc","title":"Customer Service Representative","hash":"5b8ddfc5b30aa4840c42b5ef184745bc","postingUrl":"https://ca.indeed.com/job/customer-service-representative-aa25bf77379cec75"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>Responsibilities</b></p><p>• Greet and Check-in customers as they enter</p><p>• Verification of customer ID and cannabis card status</p><p>• Discuss and make appropriate product recommendations to customers based on their physician's recommendation</p><p>• Access and properly utilize the state's Medical Marijuana Use Registry (MMUR) in dispensing product to customers</p><p>• Dispense medication and collect payment via POS register (cash, debit, etc)</p><p>• Maintain strict controls on product, cash, and patient data at all times</p><p>• Stay current with latest industry and product knowledge</p><p>• Support all marketing and sales efforts of the company to ensure sales goals are met</p><p>• Perform other regular duties related to maintaining a safe and clean retail store environment as needed</p><p><b>Qualifications</b></p><p>• Minimum 3-5 years of prior Retail Sales, Retail Pharmacy, Nurse (RN/LPN), CNA, PA or other medical/health services-related experience involving direct customer/client interaction</p><p>• High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</p><p>Job Benefits</p><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Pensacola, FL, USA","city":"Pensacola","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/6c841bf5046a631b184670a3c917e8d3","title":"Customer Service Associate","hash":"6c841bf5046a631b184670a3c917e8d3","postingUrl":"https://www.linkedin.com/jobs/view/customer-service-associate-at-vidacann-2673434963"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p><b>Client Care Representative</b></p><p>Représentant service à la clientèle</p><p><b>About Us: </b></p><p>GRx Medical is a team of cannabis experts committed to providing superior medical products and personalized service to Canadians. Throughout years serving patients, we understand the value and importance of high-quality medical cannabis in our patients’ life. From production to R&amp;D, we work towards one goal: safe, consistent and reliable cannabis products. From registration to delivery, our patient care team has made the process personal, simple and easy for our patients.</p><p>Our parent company, Galaxie Brands, produces products for the recreational market with new products being developed currently including vapes, beverages, and edibles.</p><p><b>Job Description: </b></p><p>Providing patients with exemplary customer care is the foundation of our patient care team, and as a member of the GRx Patient Care team, your responsibilities begin with answering questions from current and prospective clients, as well as from doctors and health care providers. You will help patients get registered and make recommendations based on their health care practitioner’s guidance to provide them with a product to alleviate their medical concerns while building and maintaining relationships, as well as promoting patient loyalty by providing efficient and accurate services.</p><p>The GRx patient care team works closely with cannabis clinics across Canada. You will be building partnerships with new clinics to promote GRx products and increase our patient base while maintaining existing relationships with clinics.</p><p>Galaxie Brands also provides recreational products through in house brands, partnered brands, and joint venture brands. As part of the team, you will have a thorough understanding of all recreational products offered in order to provide information and answers to customers as well as take customer complaints.</p><p><b>Job Type</b>: Maternity leave contract, remote</p><p><b>Key Responsibilities: </b></p><p><i>Medical Patient Care Support</i></p><ul><li>Target to get patients signed up within the first 24 hours of registration: patient registrations and renewals</li><li>Provide clear and concise answers to questions posed by patients, prospective patients, or clinics by phone.</li><li>Ensure compliance with all government regulations at all times</li><li>Educate patients and prospective patients on GRx range of product offerings</li><li>Maintain patient confidentiality at all times</li><li>Assist patients in placing orders over the phone</li><li>Troubleshoot any issues a patient may experience with their account or online orders</li><li>Receive patient complaints and respond according to internal procedures</li></ul><p><i>Recreational Client Support</i></p><ul><li>Receive customer complaints and respond according to internal procedures</li><li>Must have thorough knowledge of Galaxie in house brands, partner brands, and joint venture brands to address any questions or concerns</li><li>Share monthly report to internal stakeholders of all questions and reported answers</li></ul><p><i>Clinic Prospecting and Relations</i></p><ul><li>Prospect new clinics to secure contracts to increase patient registrations with GRx based on annual target</li><li>Must negotiate better clinic rates than current GRx average</li><li>Build and maintain relationships with cannabis clinics and provide all marketing and education materials</li><li>Conduct education sessions to clinic staff about GRx products and procedures</li></ul><p><i>Reporting</i></p><ul><li>Utilize reporting tools to determine insights in regards to patients, sales, and internal processes to be shared with management</li><li>Understand and analyze the competition through research and reporting</li><li>Provide detailed call logs of all interactions with patients and customers</li></ul><p><b>Job Qualifications: </b></p><ul><li>Bilingual in French and English</li><li>Excellent listening and communication skills</li><li>Ability to build relationships with patients</li><li>Proven sales and negotiation experience</li><li>Ability to think quickly and react accordingly</li><li>Work well independently as well as in a team setting</li><li>Strong in problem solving: ability to define processes and contribute to the growth the of team</li><li>Strong organizational skills: attention to detail, ability to multitask with ease</li></ul><ul><li>Experience with Microsoft Suite</li><li>Experience working in cannabis is considered an asset</li></ul><p><b>* Performance bonus to be reviewed at end of term</b></p><p>Job Type: Full-time</p><p>COVID-19 considerations:<br />Anyone entering the facility is required to complete a COVID-19 screening questionnaire and a temperature check. No mask, no entry.</p><p>Language:</p><ul><li>English (required)</li><li>French (required)</li></ul></div>","company":{"companyType":"Private/Growth","name":"Galaxie Brands Corporation","logoUrl":"/logos/galaxie-brands-corporation-7f1bee02ccd91e92776bd6527ef67c95.jpeg"},"location":{"country":"Canada","address":"Quebec City, QC","city":"Quebec City","stateProvince":"QC"},"frontendLink":"/job-posting/galaxie-brands-corporation/client-care-representative-representant-service-a-la-clientele/b4b8b47df2b18dbe70ef1ec0888a4ba7","title":"Client Care Representative - Représentant service à la clientèle","hash":"b4b8b47df2b18dbe70ef1ec0888a4ba7","postingUrl":"https://ca.indeed.com/job/client-care-representative-représentant-service-à-la-clientèle-8c620f84fbb947a7"},{"employmentType":"Part-time, Casual, Permanent","postedOn":"6 days ago","description":"<div><p>Doctor Love and Hemp City is looking for 2 part time employees to join our team. There is inbetween 3-5 shifts per aplicant depending on how everything goes with training.</p><p>Doctor Love has been in business for over 20 years owned by the same people whom are amazing to work for.</p><p>We are looking for people who are able to work evenings and weekends. The manager generally works until 5 or 6 most days and the people that we will be hiring will work until 10 during the week and split the 12 hours on the weekend. 1 will do 10-4 and the other will be 4-10 and those shifts will be given based on customer service skills as certain times of the day are busier than others.</p><p>We have specific COVID-19 cleaning schedules that we comply with and we also follow any provincial mandates that are set forth by the government.</p><p>Must be 19+ to apply with 2 employer references and 1 personal reference.</p><p>Job Types: Part-time, Casual, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Mission, BC","city":"Mission","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/d41284fc180cc913f43f5a12853f7ff0","title":"Customer Service Representative","hash":"d41284fc180cc913f43f5a12853f7ff0","postingUrl":"https://ca.indeed.com/job/customer-service-representative-2b54b621522b88e8"},{"employmentType":"Part-time, Casual, Permanent","postedOn":"6 days ago","description":"<div><p>Doctor Love and Hemp City Cranbrook is now hiring for a part time sales associate to join our already fantastic team.</p><p>Shifts will be Thursday, Saturday and Sunday 4pm-8pm. If you feel this schedule will fit for you stop by the store or send your email through this ad and we would be happy to have you in to interview with our awesome manager.</p><p>The company has been in business for 20+ years and the owners are amazing people to work for. We are all a big family in the company and always want new family members to join our team.</p><p>There are lots of tasks that need to be completed daily so we do also need a self motivated individual whom is able to work productively on their own to complete tasks that the manager has set out for you.</p><p>Must be 19+ to apply with 2 employer references and 1 personal reference.</p><p>Job Types: Part-time, Casual, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekends</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li><li>Retail sales: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Cranbrook, BC","city":"Cranbrook","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/acc8f5e3047cba2e0ba96aca66ad7d1a","title":"Customer Service Representative","hash":"acc8f5e3047cba2e0ba96aca66ad7d1a","postingUrl":"https://ca.indeed.com/job/customer-service-representative-0ddde3fbc0526bc4"},{"employmentType":"Full-time","postedOn":"22 days ago","description":"<div><p>Aurora is a global leader in the cannabis industry serving both the medical and consumer markets. Headquartered in Edmonton, Alberta, Aurora is a pioneer in global cannabis dedicated to helping people improve their lives. The Company's brand portfolio includes Aurora, Aurora Drift, San Rafael '71, Daily Special, AltaVie, MedReleaf, Canni</p><p>Med, Whistler, and Reliva CBD. Providing customers with innovative, high-quality cannabis products, Aurora's brands continue to break through as industry leaders in the medical, performance, wellness and recreational markets wherever they are launched. IS SUPPORT Aurora Cannabis Inc. is currently recruiting for one IS Support professional to join our Information Services team! Reporting to the Desktop Support Lead, Central, the successful candidate(s) will focus on providing support to employees across multiple departments throughout our Polaris and Sky facilities.</p><p>The ideal candidate must have strong technical and communication skills, with an aptitude for excellent client-service. As this is an evolving role, flexibility, and the ability to accommodate and handle change is a must. Main</p><p><b>Responsibilities:</b></p><p>Configure and maintain computers, (laptops and desktops) including provisioning through imaging from the network and manual install, data backup and recovery Workstation peripheral device set-up and configuration (includes VOIP phones, headsets, video conferencing, print and scanning devices) Ensure devices are configured to meet the needs of employees within corporate policy Manage the company’s electronic, digital, and cellular equipment and devices Provide IT support for all computers and applications licensed by the company Handle requests through Service Now, accurately logging issues and steps to resolution Maintain quality process controls by following organization standards and policies Support employees in following corporate IT policies and procedures Adhere to organizational policies and procedures Collaborate with technology teams across the organization Other duties may be assigned as deemed necessary</p><p><b>Qualifications:</b></p><p>Certificate or College Diploma in Information Technology, Computer Engineering Technology, Systems Administration, or related discipline 2+ years’ experience in Information Technology Support Previous helpdesk experience is considered an asset Demonstrate strong communication and interpersonal skills</p><p>Experience with Microsoft Office, Office 365 and Microsoft Teams Network &amp; Wireless troubleshooting experience Application troubleshooting experience Bilingualism is considered an asset We would like to thank all applicants for their interest but only those selected for an interview will be contacted. Aurora Cannabis Inc. is an Equal Opportunity Employer</p></div>","company":{"website":"auroramj.com","companyType":"Public/Established","name":"Aurora Cannabis","logoUrl":"/logos/aurora-cannabis-5846417b31dc1080e3c3b4583c3f2096.png"},"location":{"country":"Canada","address":"Edmonton, AB","city":"Edmonton","stateProvince":"AB"},"frontendLink":"/job-posting/aurora-cannabis/customer-service-help-desk/29efa573caaa4fc29bb724676e8626d2","title":"Customer Service​/Help Desk","hash":"29efa573caaa4fc29bb724676e8626d2","postingUrl":"https://www.learn4good.com/jobs/edmonton/canada/customer_service/441966369/e/"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>COMPANY OVERVIEW Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. POSITION SUMMARY We are looking for a Call Center Associate that will be the liaison between Cresco Labs and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The ideal candidate will possess the drive to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. CORE JOB RESPONSIBILITIES Operate daily as both a patient advocate and a company advocate Call center associates will work with in-house cannabis experts to continue their journey of cannabis education. Speak with patients over the phone and in person regarding FAQs that may include the following General Questions about: Cannabis and specific Cresco Labs FL cannabis products Cresco Labs FL locations and delivery zones/schedules How to become a patient and make the most of the current FL medical marijuana program Create and execute patient orders in seed-to-sale software and the OMMU registry. Maintain a patient log. Follow up with patients post order to gather and communicate feedback on products and service. Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information. Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders Maintain orders and update CRM and patient log as necessary. May be required to support physician outreach team by working with physicians over the phone and face to face. Participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida. Must be able to clearly organize and communicate patient concerns and questions back to their direct report. Required competency to learn, understand, and perform functionality within: Seed-to-sale POS/CRM (Biotrack THC) FL Dept. of Health OMMU Patient Registry Delivery software task management Microsoft Office Suite; gmail/google, etc. SKILLS AND ATTRIBUTES The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position. JUDGMENT AND DECISION MAKING Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner. Demonstrates good judgment in respecting the confidentiality of patient and company information. Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties. REQUIREMENTS High School Diploma or equivalent Previous experience would be beneficial, but not necessary Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Bilingual and multi-lingual are encouraged to apply, but not required. Physical Demands: The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time - repetitive motion of hands, fingers and wrists. EEO Statement: We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Casselberry, FL, USA","city":"Casselberry","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/jooble-call-center-associate/0681ba0b241e4b199989627ebeaae17b","title":"Jooble - Call Center Associate","hash":"0681ba0b241e4b199989627ebeaae17b","postingUrl":"https://jooble.org/jdp/2857565960171507135/Call-Center-Associate-Casselberry%2C-FL"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p><b>Client Care Representative</b></p><p>Représentant service à la clientèle</p><p><b>About Us: </b></p><p>GRx Medical is a team of cannabis experts committed to providing superior medical products and personalized service to Canadians. Throughout years serving patients, we understand the value and importance of high-quality medical cannabis in our patients’ life. From production to R&amp;D, we work towards one goal: safe, consistent and reliable cannabis products. From registration to delivery, our patient care team has made the process personal, simple and easy for our patients.</p><p>Our parent company, Galaxie Brands, produces products for the recreational market with new products being developed currently including vapes, beverages, and edibles.</p><p><b>Job Description: </b></p><p>Providing patients with exemplary customer care is the foundation of our patient care team, and as a member of the GRx Patient Care team, your responsibilities begin with answering questions from current and prospective clients, as well as from doctors and health care providers. You will help patients get registered and make recommendations based on their health care practitioner’s guidance to provide them with a product to alleviate their medical concerns while building and maintaining relationships, as well as promoting patient loyalty by providing efficient and accurate services.</p><p>The GRx patient care team works closely with cannabis clinics across Canada. You will be building partnerships with new clinics to promote GRx products and increase our patient base while maintaining existing relationships with clinics.</p><p>Galaxie Brands also provides recreational products through in house brands, partnered brands, and joint venture brands. As part of the team, you will have a thorough understanding of all recreational products offered in order to provide information and answers to customers as well as take customer complaints.</p><p><b>Job Type</b>: Maternity leave contract, remote</p><p><b>Key Responsibilities: </b></p><p><i>Medical Patient Care Support</i></p><ul><li>Target to get patients signed up within the first 24 hours of registration: patient registrations and renewals</li><li>Provide clear and concise answers to questions posed by patients, prospective patients, or clinics by phone.</li><li>Ensure compliance with all government regulations at all times</li><li>Educate patients and prospective patients on GRx range of product offerings</li><li>Maintain patient confidentiality at all times</li><li>Assist patients in placing orders over the phone</li><li>Troubleshoot any issues a patient may experience with their account or online orders</li><li>Receive patient complaints and respond according to internal procedures</li></ul><p><i>Recreational Client Support</i></p><ul><li>Receive customer complaints and respond according to internal procedures</li><li>Must have thorough knowledge of Galaxie in house brands, partner brands, and joint venture brands to address any questions or concerns</li><li>Share monthly report to internal stakeholders of all questions and reported answers</li></ul><p><i>Clinic Prospecting and Relations</i></p><ul><li>Prospect new clinics to secure contracts to increase patient registrations with GRx based on annual target</li><li>Must negotiate better clinic rates than current GRx average</li><li>Build and maintain relationships with cannabis clinics and provide all marketing and education materials</li><li>Conduct education sessions to clinic staff about GRx products and procedures</li></ul><p><i>Reporting</i></p><ul><li>Utilize reporting tools to determine insights in regards to patients, sales, and internal processes to be shared with management</li><li>Understand and analyze the competition through research and reporting</li><li>Provide detailed call logs of all interactions with patients and customers</li></ul><p><b>Job Qualifications: </b></p><ul><li>Bilingual in French and English</li><li>Excellent listening and communication skills</li><li>Ability to build relationships with patients</li><li>Proven sales and negotiation experience</li><li>Ability to think quickly and react accordingly</li><li>Work well independently as well as in a team setting</li><li>Strong in problem solving: ability to define processes and contribute to the growth the of team</li><li>Strong organizational skills: attention to detail, ability to multitask with ease</li></ul><ul><li>Experience with Microsoft Suite</li><li>Experience working in cannabis is considered an asset</li></ul><p><b>* Performance bonus to be reviewed at end of term</b></p><p>Job Type: Full-time</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Disability insurance</li><li>Extended health care</li><li>Life insurance</li><li>On-site parking</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />Anyone entering the facility is required to complete a COVID-19 screening questionnaire and a temperature check. No mask, no entry.</p><p>Language:</p><ul><li>English (required)</li><li>French (required)</li></ul><p>Work remotely:</p><ul><li>Yes</li></ul></div>","company":{"companyType":"Private/Growth","name":"Galaxie Brands Corporation","logoUrl":"/logos/galaxie-brands-corporation-7f1bee02ccd91e92776bd6527ef67c95.jpeg"},"location":{"country":"Canada","address":"Hamilton, ON","city":"Hamilton","stateProvince":"ON"},"frontendLink":"/job-posting/galaxie-brands-corporation/client-care-representative-representant-service-a-la-clientele/9039ebde9acde272ccb93f87ac2a7620","title":"Client Care Representative - Représentant service à la clientèle","hash":"9039ebde9acde272ccb93f87ac2a7620","postingUrl":"https://ca.indeed.com/job/client-care-representative-représentant-service-à-la-clientèle-4c8087a14db101f1"},{"employmentType":"Part-time","postedOn":"5 days ago","description":"<div><p>Sticky Battle Creek is looking for those with experience in the cannabis or serving industry with a passion for marijuana. Experience in the marijuana industry is preferred ; excellent customer service is a must.</p><p>Responsibilities:</p><ul><li>Greeting and welcoming customers</li><li>Appropriately check customers in following State rules and regulations.</li><li>Inform management of customer complaints and operational issues</li><li>Be able to share firsthand experiences of cannabis products to address customer concerns</li><li>Be able to answer customers’ questions regarding sales, deals, and basic product questions.</li></ul><p>Must be 21 or over for consideration. Sticky is an excellent opportunity to join a great team, be part of an expanding business, and excel within the cannabis space.</p><p>We're looking forward to hearing from you!</p><p>Job Type: Part-time</p><p>Pay: $11.00 - $14.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Overtime</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Sticky Muskegon"},"location":{"country":"United States","address":"Battle Creek, MI 49017","city":"Battle Creek","stateProvince":"MI"},"frontendLink":"/job-posting/sticky-muskegon/front-desk-receptionist/f8757e425d3457c054b885c94a77912c","title":"Front Desk Receptionist","hash":"f8757e425d3457c054b885c94a77912c","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-82563f5cdef1586b"},{"employmentType":"Casual, Permanent","postedOn":"9 days ago","description":"<div><p>Doctor Love and Hemp City Prince George is now hiring a part time customer service representative to join our already fantastic team.</p><p>The company has been in business for 20 years. The owners of the company are amazing people to work for. We sell adult toys and novelties along with a wide assortment of products for smoking your legal herb.</p><p>We are specifically looking for someone who is ok with working evenings and weekends with the possibility of some day shifts and cover shifts when needed. Applicants must be able to take direction and work independently to accomplish the managers goals set out daily.</p><p>Our hours of operation are 10am-10pm 7 days a week. The store can get busy with customers, so we are hiring to help so that the staff do not get to overwhelmed. There are 3 shifts a week with possible cover shifts in the next couple months to cover long term employees vacation time.</p><p>We have a lot of work daily that needs to be completed to keep out shelves fully stocked and to maintain the cleanliness of the store to protect everyone.</p><p>We have a specific Covid-19 cleaning schedules to keep all staff and customers safe during this time. We also provide gloves, masks, and hand sanitizer for customers and staff.</p><p>Applicant must have retail and customer service experience. They also must be capable of counting and handling cash and using a Debit/Credit card machine.</p><p>There are sales incentive bonuses and we do offer a discount in the store for employees when they have passed their probation period.</p><p>Applicant must be 19+ to apply with 2 job references and 1 personal reference</p><p>Job Types: Casual, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Prince George, BC","city":"Prince George","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/b6585b03bef88997f344f53a1bf5ce30","title":"Customer Service Representative","hash":"b6585b03bef88997f344f53a1bf5ce30","postingUrl":"https://ca.indeed.com/job/customer-service-representative-915cc52c3cca720a"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Official Job Description</b></p><p><b><i>Client Services Representative</i></b></p><p>Basic Purpose</p><p>Responsible for the proper and timely handling of client inquiries, laboratory testing education, rules, and regulations.</p><p>Typical Functions</p><ul><li>Greet clients and visitors and provide appropriate next steps.</li><li>Answer all incoming calls to assist clients with inquiries.</li><li>Check, respond, or forward voicemail and email messages to appropriate personnel.</li><li>Provide education to clients and staff regarding order intake to comply with OMMA regulations and A2LA requirements.</li><li>Receive, intake, and process all client and types of product sample(s) orders.</li><li>Place outbound calls to clients daily.</li><li>Accept client payments, enter data, review, and correct client information, sample, and financial data in electronic systems.</li><li>Maintain, file, scan, and organize physical and digital forms and documents.</li><li>Scans and shreds all confidential company documents for security purposes.</li><li>Office equipment cleanliness and maintenance.</li><li>Add new clients to the appropriate folders and build out files in the online file system.</li><li>Other duties as assigned.</li></ul><p>Knowledge, Skills &amp; Abilities</p><p>Knowledge of company policies and procedures; of all legislation related to the testing of medical marijuana or hemp and CBD; of the principles, practices, organization, development, and administration of the laboratory. Ability to evaluate staff performance; plan and coordinate the activities of multiple work areas engaged in a wide variety of functions; to communicate effectively, both orally and in writing to interpret, analyze and resolve highly complex administrative and personnel problems; to understand and apply policy material; maintain effective working relationships with others.</p><p>Minimum Qualifications</p><ul><li>High School Diploma or GED</li><li>Sales Experience (Associate degree in a business-related field preferred)</li></ul><p>Special Requirement</p><ul><li>Applicants must have or be eligible to obtain a valid driver’s license.</li><li>Must be able to pass a background check.</li><li>Applicants must be available and present for initial training and continuing training as needed.</li></ul><p>Job Type: Full-time</p><p>Pay: $25,000.00 - $40,000.00 per year</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Certus Bioscience"},"location":{"country":"United States","address":"Oklahoma City, OK","city":"Oklahoma City","stateProvince":"OK"},"frontendLink":"/job-posting/certus-bioscience/customer-service-representative-cannabis/b47a69b50820c5dcc46349ac4216069d","title":"Customer Service Representative-Cannabis","hash":"b47a69b50820c5dcc46349ac4216069d","postingUrl":"https://www.indeed.com/job/customer-service-representative-cannabis-12fec671cf259340"},{"employmentType":"Full-time, Part-time","postedOn":"6 days ago","description":"<div><p>If you are personable, detail-oriented, and passionate about helping others you might be a great fit for Miracle Greens! We are a home-grown, humble, and passionate dispensary that carries a wide variety of cannabis and hemp products for consumers new and old.</p><p>Budtenders work to provide customers with exceptional service, connecting people to the correct products! We are open to hiring full or part-time employees. The hours are somewhat flexible, and the tips are great!</p><p>We are looking for budtenders, starting immediately! Please email us a resume and brief cover letter explaining why you are right for the job, or stop in with a resume (during regular business hours) and ask for Alina!</p><p>Extensive cannabis experience is not a requirement, we are willing to train the correct personality!</p><p>OLCC Handler's permit is required and can be acquired online through the OLCC website. If you successfully receive your permit and are hired we will reimburse your fee!</p><p>Customer Service, Cash Handling, and previous Budtending experience are all huge advantages!</p><p>Job Types: Full-time, Part-time</p><p>Pay: $13.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>OLCC Handler's Permit (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private","name":"Miracle Greens"},"location":{"country":"United States","address":"Corvallis, OR 97330","city":"Corvallis","stateProvince":"OR"},"frontendLink":"/job-posting/miracle-greens/customer-service-associate/4921c658f25bfa6744203b5ddec2e99c","title":"Customer Service Associate","hash":"4921c658f25bfa6744203b5ddec2e99c","postingUrl":"https://www.indeed.com/job/customer-service-associate-5c57496bccc0afcf"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Quick Apply Part-time 3 hours ago Full Job Description PLEASE COMPLETE THE ASSESSMENTS FROM INDEED THAT WERE EMAILED TO YOU RELATED TO THIS JOB IN ORDER TO BE CONSIDERED. ------------------------------------------------------------------------------ We have helped 40,000 patients obtain their medical cannabis certification in 20 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring! DAILY TASKS: Handling high volume of incoming calls, texts, and emails from patients. Understanding the law and regulations as it pertains to obtaining your cannabis card. Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients. Schedule patients using EMR system (electronic medical record system). Answer patient inquiries and educate patient's on all things marijuana Provide excellent customer service - kind and compassionate care - with EVERY patient Be a closer You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked. REQUIREMENTS: Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely. Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team! Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job. Must be organized and have the patience, discipline and focus to do repetitive tasks well. Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family. CALL CENTER EXPERIENCE IS PREFERRED. OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS! Job Type: Part-time Pay: $13.00 - $14.00 per hour Schedule: Day shift Education: High school or equivalent (Required) Experience: Customer Service: 1 year (Required) Work Location: One location Work Remotely: No Quick Apply</p></div>","company":{"name":"Green Health Doc"},"location":{"country":"United States","address":"Frederick, MD, USA","city":"Frederick","stateProvince":"MD"},"frontendLink":"/job-posting/green-health-doc/call-center-representative-medical-cannabis-industry/c4374fcd414e46876705bee56355c270","title":"Call Center Representative-Medical Cannabis Industry","hash":"c4374fcd414e46876705bee56355c270","postingUrl":"https://frederick-md.geebo.com/jobs-online/view/id/880655743-call-center-representative-medical-/"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Location: South Tampa, FL PARALLEL Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve. IN A NUTSHELL The Guide is responsible for interacting with patients in our store locations, providing knowledge, information, and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. The Guide may report directly to the Store Manager, Assistant Store Manager, and Lead Guides. Supports the stores financial and KPI's goals. Consistently follows the established operational processes. This role is with Florida Market, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit WHAT YOU WILL BE DOING Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport in alignment using established customer service model. Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration. Maintain thorough product knowledge through participation in internal training programs to answer concerns and/or questions promptly and efficiently, referring to store management team when appropriate. Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records Maintain privacy and confidentiality of sensitive patient information in alignment with HIPPA compliance Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS) Responsible for maintaining the cleanliness of the store Supports the teamwork effort in both opening and closing procedures Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands Performs other duties and tasks as assigned EXPERIENCE AND SKILLS YOU'LL BRING 1-year customer service, retail, or related experience (Preferred) Must be flexible regarding work schedule, including evenings, weekends, and holidays Microsoft Office Suite proficient level (Preferred) Strong attention to detail and ability to multitask and manage time effectively Excellent communication and organizational skills Ability to work in a fast-paced, changing, and challenging environment. Ability to deal with problems and resolve in a timely and professional manner Positive attitude and strong work ethic Demonstrates high emotional intelligence and ability to build relationships in store and cross-functionally Passionate about the importance of medical marijuana Age 21 or over (Required) High School Diploma or equivalent (Required) Valid Government-Issued Photo ID (Required) YOU WILL BE SUCCESSFUL IF YOU Are self-motivated; micro-managing isn't fun for anyone Roll your sleeves up and do the work; strategy is important, but so is getting stuff done Can work fast and be flexible; our industry is always changing Play nice with others; we collaborate with each other a lot Think creatively; sometimes, the \"traditional\" solution isn't the best one WHAT YOU GET Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs Balance and flexibility; paid time off, paid parental leave, flexible work arrangements Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry Employee discount Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity PHYSICAL REQUIREMENTS Ability to stand for prolonged periods of time, counting, calculating and computer processing operations. Ability to lift 30 lbs. unassisted Constantly operate a computer and other office machinery Kneeling, stooping, crouching, reaching for things on shelving with assisted ladders throughout the duration of the shift PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. DISCLAIMER Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates. Internal ID: 32796PandoLogic. Keywords: Assistant Store Manager, Location: Odessa, FL - 33556</p></div>","company":{"companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"Odessa, TX, USA","city":"Odessa","stateProvince":"TX"},"frontendLink":"/job-posting/surterra-wellness/customer-care-representative/81ad362c5e10c130281fcf1777be4c6a","title":"Customer Care Representative","hash":"81ad362c5e10c130281fcf1777be4c6a","postingUrl":"https://us.bebee.com/job/20210802-fdde8717b94248a499cf4a45578eac43"},{"postedOn":"3 days ago","description":"<div><div><p><b>Location: </b>Palm Coast, FL</p><p></p><p><b><br />Parallel</b></p><p></p><p><b><br />Everyone is welcome here</b>. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p></p><p><br />So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.</p><p></p><p><b><br />IN A NUTSHELL…</b></p><p>The Guide is responsible for interacting with patients in our store locations, providing knowledge, information, and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. The Guide may report directly to the Store Manager, Assistant Store Manager, and Lead Guides. Supports the stores financial and KPI’s goals. Consistently follows the established operational processes.<br /></p><p></p><br /><p>This role is with Florida Market, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.<br /></p><p></p><br /><p><b>WHAT YOU WILL BE DOING</b></p><ul><li>Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.</li><li>Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.</li><li>Maintain thorough product knowledge through participation in internal training programs to answer concerns and/or questions promptly and efficiently, referring to store management team when appropriate.</li><li>Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records</li><li>Maintain privacy and confidentiality of sensitive patient information in alignment with HIPPA compliance</li><li>Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS)</li><li>Responsible for maintaining the cleanliness of the store</li><li>Supports the teamwork effort in both opening and closing procedures</li><li>Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands</li><li>Performs other duties and tasks as assigned</li></ul><p></p><p><b><br />EXPERIENCE AND SKILLS YOU’LL BRING</b></p><ul><li>1-year customer service, retail, or related experience (Preferred)</li><li>Must be flexible regarding work schedule, including evenings, weekends, and holidays</li><li>Microsoft Office Suite proficient level (Preferred)</li><li>Strong attention to detail and ability to multitask and manage time effectively</li><li>Excellent communication and organizational skills</li><li>Ability to work in a fast-paced, changing, and challenging environment.</li><li>Ability to deal with problems and resolve in a timely and professional manner</li><li>Positive attitude and strong work ethic</li><li>Demonstrates high emotional intelligence and ability to build relationships in store and cross-functionally</li><li>Passionate about the importance of medical marijuana</li><li>Age 21 or over (Required)</li><li>High School Diploma or equivalent (Required)</li><li>Valid Government-Issued Photo ID (Required)</li></ul><p></p><p><b><br />YOU WILL BE SUCCESSFUL IF YOU…</b></p><ul><li>Are self-motivated; micro-managing isn’t fun for anyone</li><li>Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</li><li>Can work fast and be flexible; our industry is always changing</li><li>Play nice with others; we collaborate with each other a lot</li><li>Think creatively; sometimes, the “traditional” solution isn’t the best one</li></ul><p></p><p><b><br />WHAT YOU GET</b></p><ul><li>Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs</li><li>Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</li><li>Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</li><li>Employee discount</li><li>Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</li></ul><p></p><p><b><br />PHYSICAL REQUIREMENTS</b></p><ul><li>Ability to stand for prolonged periods of time, counting, calculating and computer processing operations.</li><li>Ability to lift 30 lbs. unassisted</li><li>Constantly operate a computer and other office machinery</li><li>Kneeling, stooping, crouching, reaching for things on shelving with assisted ladders throughout the duration of the shift</li></ul><p></p><p><b><br />PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</b></p><p><b>Our Vision </b>– why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p><b>Our Mission </b>– how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p><b>Our Values</b> – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p></p><p><b><br />We are an Equal Opportunity Employer. </b>We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p></p><p><br />DISCLAIMER</p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><br />Internal ID: 34101</div></div>","company":{"companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"Flagler Beach, FL 32136","city":"Flagler Beach","stateProvince":"FL"},"frontendLink":"/job-posting/surterra-wellness/customer-care-representative/a851d8abc77ea144836452711dcaed4e","title":"Customer Care Representative","hash":"a851d8abc77ea144836452711dcaed4e","postingUrl":"https://www.indeed.com/job/customer-care-representative-e144655424a77c57"},{"employmentType":"Full-time, Part-time","postedOn":"3 days ago","description":"<div><p>Silverstreak Solutions is a premier Cannabis Delivery Service, and we are looking for customer-oriented service representatives. A Customer Care representative, or CCR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CCRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.</p><p>Customer Care Representatives can put themselves in the customers’ shoes and provide them with quality service ensuring the Customer feels taken care of.</p><p>Customer feedback is priceless, and these CCRs can gather that for you. Problem-solving comes naturally to our CCRs. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p>We are a retail business and <b>Candidates must be willing to work rotating schedules to include weekends, nights, and holidays. Hours worked will average 25 to 37.5 hours per week.</b></p><p><b>Responsibilities</b></p><ul><li>Manage large amounts of incoming calls</li><li>Generate sales to include up selling</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep detailed and accurate notes customer interactions, process customer accounts using Company software programs</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Excellent time management</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a Customer Service Representative</li><li>Call Center experience highly desired</li><li>Attention to detail</li><li>Experience with various software platforms and communications (phone, email, text).</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientated and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>High school diploma</li><li>Must be 18+ years of age</li><li>Prior cannabis knowledge helpful. Must be willing to learn to expand current knowledge</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $15.00 - $16.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Evening shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />To keep our Customer Service Representatives as safe as possible, we have installed clear plastic barriers, and provided mask, gloves, and hand sanitizer. We also provide assigned seating and equipment.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Silverstreak Solutions, Inc"},"location":{"country":"United States","address":"Carmichael, CA 95608","city":"Carmichael","stateProvince":"CA"},"frontendLink":"/job-posting/silverstreak-solutions-inc/customer-care-representative/640d09456e9816c63328b993cc9543b6","title":"Customer Care Representative","hash":"640d09456e9816c63328b993cc9543b6","postingUrl":"https://www.indeed.com/job/customer-care-representative-b7b0dd7e8298671d"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Customer Service Specialist</b></p><p>These are exciting times at Arcadia! Our research &amp; discovery expertise led us to establish novel consumer products in safflower and wheat. Our similar work in hemp puts us in a position to offer specialty CBD to an emerging industry. We’ve recently acquired multiple brands giving us an exciting portfolio of products in the health &amp; wellness space as we pursue our mission of Healthy People and Healthy Planet. All told, we have solidified and strengthened our position as a unique consumer-focused organization producing innovative offerings in the health, wellness, and nutrition industries.</p><p><b>Position Summary</b></p><p>The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints. This is a full-time, exempt position.</p><p>*Please note that this position is based in Chatsworth/Los Angeles, CA.</p><p><b>Key Responsibilities</b></p><ul><li>Receive, review, and process customer orders accurately and in a timely manner.</li><li>Function as the central point of contact for all orders.</li><li>Provide best in class customer service to every Arcadia Biosciences Inc customer</li><li>Collaborate with fulfillment &amp; logistics teams to execute orders per customer requirements.</li><li>Communicate changes to orders to all internal and external stakeholders as needed.</li><li>Provide customers with proactive communication regarding potential order issues and escalate as appropriate.</li><li>Onboard new customers as needed.</li><li>Serve as the hub of communications for consumer inquiries. Ensures inquiries and complaints are handled appropriately.</li><li>Other duties and responsibilities as required.</li></ul><p><b>Skill Requirements</b></p><ul><li>Education Minimum: High school diploma or equivalent, college degree preferred.</li><li>2 years customer service experience at a CPG company preferred.</li><li>Must have a strong sense of urgency and responsiveness to our customers.</li><li>Excellent oral and written communication skills.</li><li>Detail oriented, able to multi-task, prioritize, and manage time effectively.</li><li>Ability to problem solve.</li><li>Team player, and ability to work well with a diverse set of people.</li><li>Self-starter who can think independently and can operate with limited supervision.</li><li>Demonstrated ability to follow through on commitments.</li><li>Must be proficient in Microsoft Office Suite.</li><li>Experience with SAP B1 ERP preferred.</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li>Bachelor’s degree in business, accounting, finance or related discipline</li><li>Two (2) years’ plus experience in a direct accounting role</li><li>Public accounting and/or public company experience a plus</li><li>Experience or familiarity with ERP systems</li><li>Ability to sit, stand or walk for up to two (2) hours consecutively.</li><li>Ability to travel (domestically) on occasion</li></ul><p><b>Misc. Requirements</b></p><ul><li>The position is located in Chatsworth Los Angeles, CA with no remote work option</li><li>Must be 21 years of age or older.</li><li>Must comply with all legal or company regulations for working in the industry.</li><li>Work revolves around objectives, projects, and priorities, not hours.</li><li>Willingness &amp; ability to work irregular hours (evenings &amp; weekends) on occasion (per business demands)</li><li>Selected candidate will be required to complete a post offer, pre-employment background check.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>California: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>accounting: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Arcadia Biosciences, Inc.","logoUrl":"/logos/arcadia-biosciences-inc-4878d7d2dfe63d22f3b6d5b2e04921bc.png"},"location":{"country":"United States","address":"Woodland Hills, CA 91311","city":"Woodland Hills","stateProvince":"CA"},"frontendLink":"/job-posting/arcadia-biosciences-inc/customer-service-specialist/ec3c9139144b0a7c586b827babca3ec1","title":"Customer Service Specialist","hash":"ec3c9139144b0a7c586b827babca3ec1","postingUrl":"https://www.indeed.com/job/customer-service-specialist-0e05f23d370a78df"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Customer Service Specialist</b></p><p>These are exciting times at Arcadia! Our research &amp; discovery expertise led us to establish novel consumer products in safflower and wheat. Our similar work in hemp puts us in a position to offer specialty CBD to an emerging industry. We’ve recently acquired multiple brands giving us an exciting portfolio of products in the health &amp; wellness space as we pursue our mission of Healthy People and Healthy Planet. All told, we have solidified and strengthened our position as a unique consumer-focused organization producing innovative offerings in the health, wellness, and nutrition industries.</p><p><b>Position Summary</b></p><p>The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints. This is a full-time, exempt position.</p><p>*Please note that this position is based in Chatsworth/Los Angeles, CA.</p><p><b>Key Responsibilities</b></p><ul><li>Receive, review, and process customer orders accurately and in a timely manner.</li><li>Function as the central point of contact for all orders.</li><li>Provide best in class customer service to every Arcadia Biosciences Inc customer</li><li>Collaborate with fulfillment &amp; logistics teams to execute orders per customer requirements.</li><li>Communicate changes to orders to all internal and external stakeholders as needed.</li><li>Provide customers with proactive communication regarding potential order issues and escalate as appropriate.</li><li>Onboard new customers as needed.</li><li>Serve as the hub of communications for consumer inquiries. Ensures inquiries and complaints are handled appropriately.</li><li>Other duties and responsibilities as required.</li></ul><p><b>Skill Requirements</b></p><ul><li>Education Minimum: High school diploma or equivalent, college degree preferred.</li><li>2 years customer service experience at a CPG company preferred.</li><li>Must have a strong sense of urgency and responsiveness to our customers.</li><li>Excellent oral and written communication skills.</li><li>Detail oriented, able to multi-task, prioritize, and manage time effectively.</li><li>Ability to problem solve.</li><li>Team player, and ability to work well with a diverse set of people.</li><li>Self-starter who can think independently and can operate with limited supervision.</li><li>Demonstrated ability to follow through on commitments.</li><li>Must be proficient in Microsoft Office Suite.</li><li>Experience with SAP B1 ERP preferred.</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li>Bachelor’s degree in business, accounting, finance or related discipline</li><li>Two (2) years’ plus experience in a direct accounting role</li><li>Public accounting and/or public company experience a plus</li><li>Experience or familiarity with ERP systems</li><li>Ability to sit, stand or walk for up to two (2) hours consecutively.</li><li>Ability to travel (domestically) on occasion</li></ul><p><b>Misc. Requirements</b></p><ul><li>The position is located in Chatsworth Los Angeles, CA with no remote work option</li><li>Must be 21 years of age or older.</li><li>Must comply with all legal or company regulations for working in the industry.</li><li>Work revolves around objectives, projects, and priorities, not hours.</li><li>Willingness &amp; ability to work irregular hours (evenings &amp; weekends) on occasion (per business demands)</li><li>Selected candidate will be required to complete a post offer, pre-employment background check.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>California: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>accounting: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Arcadia Biosciences, Inc.","logoUrl":"/logos/arcadia-biosciences-inc-4878d7d2dfe63d22f3b6d5b2e04921bc.png"},"location":{"country":"United States","address":"Chatsworth, CA 91311","city":"Chatsworth","stateProvince":"CA"},"frontendLink":"/job-posting/arcadia-biosciences-inc/customer-service-specialist/0df0fe866ef1a3953e70c2a85d30a78e","title":"Customer Service Specialist","hash":"0df0fe866ef1a3953e70c2a85d30a78e","postingUrl":"https://www.indeed.com/job/customer-service-specialist-3219a497d7396b0d"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Customer Service Specialist</b></p><p>These are exciting times at Arcadia! Our research &amp; discovery expertise led us to establish novel consumer products in safflower and wheat. Our similar work in hemp puts us in a position to offer specialty CBD to an emerging industry. We’ve recently acquired multiple brands giving us an exciting portfolio of products in the health &amp; wellness space as we pursue our mission of Healthy People and Healthy Planet. All told, we have solidified and strengthened our position as a unique consumer-focused organization producing innovative offerings in the health, wellness, and nutrition industries.</p><p><b>Position Summary</b></p><p>The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints. This is a full-time, exempt position.</p><p>*Please note that this position is based in Chatsworth/Los Angeles, CA.</p><p><b>Key Responsibilities</b></p><ul><li>Receive, review, and process customer orders accurately and in a timely manner.</li><li>Function as the central point of contact for all orders.</li><li>Provide best in class customer service to every Arcadia Biosciences Inc customer</li><li>Collaborate with fulfillment &amp; logistics teams to execute orders per customer requirements.</li><li>Communicate changes to orders to all internal and external stakeholders as needed.</li><li>Provide customers with proactive communication regarding potential order issues and escalate as appropriate.</li><li>Onboard new customers as needed.</li><li>Serve as the hub of communications for consumer inquiries. Ensures inquiries and complaints are handled appropriately.</li><li>Other duties and responsibilities as required.</li></ul><p><b>Skill Requirements</b></p><ul><li>Education Minimum: High school diploma or equivalent, college degree preferred.</li><li>2 years customer service experience at a CPG company preferred.</li><li>Must have a strong sense of urgency and responsiveness to our customers.</li><li>Excellent oral and written communication skills.</li><li>Detail oriented, able to multi-task, prioritize, and manage time effectively.</li><li>Ability to problem solve.</li><li>Team player, and ability to work well with a diverse set of people.</li><li>Self-starter who can think independently and can operate with limited supervision.</li><li>Demonstrated ability to follow through on commitments.</li><li>Must be proficient in Microsoft Office Suite.</li><li>Experience with SAP B1 ERP preferred.</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li>Bachelor’s degree in business, accounting, finance or related discipline</li><li>Two (2) years’ plus experience in a direct accounting role</li><li>Public accounting and/or public company experience a plus</li><li>Experience or familiarity with ERP systems</li><li>Ability to sit, stand or walk for up to two (2) hours consecutively.</li><li>Ability to travel (domestically) on occasion</li></ul><p><b>Misc. Requirements</b></p><ul><li>The position is located in Chatsworth Los Angeles, CA with no remote work option</li><li>Must be 21 years of age or older.</li><li>Must comply with all legal or company regulations for working in the industry.</li><li>Work revolves around objectives, projects, and priorities, not hours.</li><li>Willingness &amp; ability to work irregular hours (evenings &amp; weekends) on occasion (per business demands)</li><li>Selected candidate will be required to complete a post offer, pre-employment background check.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>California: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>accounting: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Arcadia Biosciences, Inc.","logoUrl":"/logos/arcadia-biosciences-inc-4878d7d2dfe63d22f3b6d5b2e04921bc.png"},"location":{"country":"United States","address":"California","stateProvince":"CA"},"frontendLink":"/job-posting/arcadia-biosciences-inc/customer-service-specialist/b22606f50d976f80d7bd4d852704d6ec","title":"Customer Service Specialist","hash":"b22606f50d976f80d7bd4d852704d6ec","postingUrl":"https://www.indeed.com/job/customer-service-specialist-402751031f8e8ad4"},{"employmentType":"Part-time","postedOn":"12 days ago","description":"<div><p><b>About us</b></p><p>Hemp Ville CBD</p><p>HempVille CBD Southaven provides the top CBD &amp; Delta-8 brands &amp; products in the business along with the best trained, educated staff to offer our customers a natural alternative to pharmaceuticals and their health needs.</p><p>Applicant will be required to manage shifts and must have the ability to work by themselves once trained. Applicant must be detailed oriented, dependable, honest with high integrity, great people and communication skills, and must have the desire to learn about the CBD industry and help people with their needs. Applicant must be a minimum of 21 years of age and have dependable transportation.</p><p>Job Type: Part-time</p><p>Pay: $9.00 - $12.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Southaven, MS 38671: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Hemp Ville CBD"},"location":{"country":"United States","address":"Southaven, MS 38671","city":"Southaven","stateProvince":"MS"},"frontendLink":"/job-posting/hemp-ville-cbd/customer-service-representative/a207d72bf1757d7f914d3be7c823b37f","title":"Customer Service Representative","hash":"a207d72bf1757d7f914d3be7c823b37f","postingUrl":"https://www.indeed.com/job/customer-service-representative-6c7c4d0388bed111"},{"postedOn":"9 days ago","description":"<div><div>Description:<p></p><p><b><br />Position summary:</b></p><p>The Silver Stem Fine Cannabis (SSFC) Front Desk Associate is the first representation of Silver Stem to our patrons when they enter our establishment. The SSFC Front Desk Associate has the direct opportunity to set the tone, embody our brand and culture and provide a comfortable environment guaranteeing the return of our customers. Hourly compensation $14.00 - $14.50</p><p></p><p><b><br />Essential duties and responsibilities:</b></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.</p><ul><li>Patient intake (Dual and medical licensed locations only)</li><li>Full understanding of our Primary Patient Program and it’s benefits</li><li>Customer check in</li><li>Full understanding of our Silver Seeds membership program and it’s benefits</li><li>Identification verification</li><li>Proper phone and email etiquette</li><li>Full understanding of SSFC’s Vendor and Visitor Check-in Protocol</li><li>Updating online product menus</li><li>In house, Colorado Pot Guide, Leafly, etc.</li><li>Assist with the completion of daily store operations</li><li>Maintaining knowledge of basic company security requirements</li></ul>. Requirements:<p></p><p><b><br />Essential qualifications:</b></p><p>The requirements listed below are representative of the knowledge, skill, and/or ability required.</p><ul><li>Experience in a similar capacity of front desk / office field</li><li>Knowledge of basic computer functions and working on various software and programs</li><li>Ability to multitask and prioritize assignments</li><li>Good written and verbal communication skills</li><li>Must have obtained a valid support or key badge from the Colorado Marijuana Enforcement Division prior to date of hire</li><li>Must be able to individually lift up to 25 lbs</li><li>Must be able to sit, stand, stoop, crouch, reach and lift for long periods of time</li></ul><p>**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions**</p></div></div>","company":{"companyType":"Private/Growth","name":"Total Management Inc"},"location":{"country":"United States","address":"Littleton, CO 80120","city":"Littleton","stateProvince":"CO"},"frontendLink":"/job-posting/total-management-inc/front-desk-associate/1761cb4f0b9c48f279255f22cb392cf4","title":"Front Desk Associate","hash":"1761cb4f0b9c48f279255f22cb392cf4","postingUrl":"https://www.indeed.com/job/front-desk-associate-0fa03f2e0359d0f5"},{"employmentType":"Part-time","postedOn":"6 days ago","description":"<div><p>Enhanced Botanicals provides the highest quality cannabinoid products for consumer health, wellness, and cosmetic applications. As the consumer brand division of Green Rock Hemp Holdings, Enhanced Botanicals partners with customers to build profitable CBD brands with high-quality, vertically traceable, third-party tested products.</p><p>We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p><b>Responsibilities</b></p><ul><li>Review and respond to Customer Service related emails and phone messages</li><li>Make follow-up phone calls to online customers</li><li>Follow up with USPS and our fulfillment center for shipping related issues</li><li>Respond to customer questions and inquiries using a reference guide provided by supervisor</li><li>Keep records of customer interactions, process customer accounts and file documents</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Excellent communication and presentation skills</li></ul><p>This position will vary from 10-20 hours / week--sometimes more during active campaigns.</p><p>Preference will be given to applicants who complete the Skills Assessments: Customer Service and Workstyle Reliability.</p><p>Job Type: Part-time</p><p>Pay: From $15.00 per hour</p><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Customer service: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>Fully Remote</li></ul></div>","company":{"name":"Enhanced Botanicals, LLC"},"location":{"address":"Remote"},"frontendLink":"/job-posting/enhanced-botanicals-llc/customer-service-representative-part-time-remote/480b9b696f3661b6ed67a9a6743faaef","title":"Customer Service Representative - Part-time, Remote","hash":"480b9b696f3661b6ed67a9a6743faaef","postingUrl":"https://www.indeed.com/job/customer-service-representative-part-time-remote-89c8394768ae8054"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Would you like to be an essential part of the medical marijuana industry? CannaMD is looking for patient liaisons to join our company and continue to help us grow. If you are interested in helping patients in the state of Florida obtain their medical marijuana certifications and want to be part of a team of highly knowledgeable sales, customer service, and medical staff, CannaMD is the place to be!</p><p>Our team members enjoy:</p><ul><li>Working from home</li></ul><ul><li>Paid time off (after a probationary period)</li></ul><ul><li>Bonus opportunities</li></ul><ul><li>Benefits</li></ul><ul><li>Paid Training</li></ul><ul><li>Performance-oriented pay culture</li></ul><ul><li>And more!</li></ul><p>Playing an integral role in enhancing the quality of lives for our patients is incredibly rewarding and we believe the caring, honest people working with us can truly make a difference. If you feel you have what it takes to show patients here in Florida the impact medical marijuana can have on their lives, please apply to join the CannaMD family today!</p><p>This job is a work from home position. Candidates must have access to a computer (laptop preferred). You will be placing and taking calls with current and potential patients.</p><p>Communication skills and an excellent phone presence are a must. Previous phone sales experience is strongly suggested. The objective will be to retain current patients and handle customer service calls, as well as sell our services to callers interested in obtaining their medical cannabis certifications. We are a digital company and candidates must have a basic knowledge of technology.</p><p>Patient liaison duties and responsibilities include (but are not limited to):</p><ul><li>Completing outbound and inbound calls to and from patients or potential patients with questions regarding obtaining or renewing a medical marijuana recommendation</li></ul><ul><li>Scheduling and/or rescheduling appointments and processing payments</li></ul><ul><li>Utilizing the CRM system and EMR patient platform efficiently with minimal errors</li></ul><ul><li>Providing the best customer service possible to all of our patients</li></ul><ul><li>Providing patients with information regarding our processes, procedures, and pricing</li></ul><ul><li>Utilizing sales tools provided to sell our services and optimize the amount of money collected</li></ul><ul><li>Demonstrating critical thinking when appropriate</li></ul><ul><li>Communicating effectively</li></ul><ul><li>Frequently checking CannaMD emails and responding in a timely manner</li></ul><p>Patient liaisons must:</p><ul><li>Be familiar with state laws in regards to medical marijuana recommendations and use provided during training</li></ul><ul><li>Have a computer (laptop preferred), computer skills, mobile phone, and internet access</li></ul><p>Preferred (but not required) credentials and/or experience:</p><ul><li>Bachelor's degree or equivalent</li></ul><ul><li>Sales experience, phone sales experience is a plus</li></ul><ul><li>Customer service experience</li></ul><p>We are looking for a full-time employee that is available Saturday and Sunday from 12pm-8pm, and three weekdays of their choice, also working the hours of 12pm-8pm.</p><p>The hourly rate will start at $13 per hour plus bonuses (after one month of employment) and will increase based on performance.</p><p>Job Types: Full-time</p><p>Pay: $13.00 per hour</p><p>COVID-19 considerations: Work from home position</p><p>Job Type: Full-time</p><p>Pay: $13.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>COVID-19 considerations:<br />This is a work from home position.</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Sales: 5 years (Preferred)</li></ul><p>Shift Availability:</p><ul><li>Night Shift (Required)</li></ul><p>Work Location:</p><ul><li>Multiple locations</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul></div>","company":{"companyType":"Private/Growth","name":"CannaMD","logoUrl":"/logos/cannamd-980c3b929db059bcc6011f0b41904f79.jpeg"},"location":{"country":"United States","address":"Miami, FL","city":"Miami","stateProvince":"FL"},"frontendLink":"/job-posting/cannamd/patient-liaison-customer-service/321e5e2e052edbb3c601f2629c04c0f5","title":"Patient Liaison (Customer Service)","hash":"321e5e2e052edbb3c601f2629c04c0f5","postingUrl":"https://www.indeed.com/job/patient-liaison-customer-service-532395e5d7338335"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>About: </b></p><p>Here at Fuego Group, we pride ourselves on high-quality customer service to customers. Our mission is to provide excellent and honest healthcare through professional Cannabis delivery. We value customer service and strive to go above and beyond for every customer and we hire people who are ready to embody these qualities every single day. Because we believe that \"Business is not for business people, but to provide a service or product for customers\"</p><p><b>Overview: </b></p><p>We at Fuego Group recognize the value that our Customer Service team brings to the company. As the face of the company to most customers, the Customer Service team gets the opportunity to build strong customer experience and lasting relationships with our customers. We are looking for a person to be a part of our Customer Service team as the <b>Lead Consultant</b>. If you are passionate about working with customers and in a team, this is the perfect position for you!</p><p><b>Duties &amp; Responsibilities: </b></p><ul><li>Create better modes of operations to make customer service easier for both team members</li></ul><ul><li>Make provision for a change of mode of operation when the existing one isn’t yielding maximum results</li></ul><ul><li>Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction</li></ul><ul><li>Give detailed statistical feedback on the performance of team members to the management for staff evaluation and reward purposes</li></ul><ul><li>Observe the performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against any team members who are found wanting</li></ul><ul><li>Provide assistance to team members who are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching</li></ul><ul><li>Step in to attend to customers that are proving difficult to team members and resolve their complaints</li></ul><ul><li>Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through a division of labor</li></ul><p><b>Requirements &amp; Qualifications: </b></p><ul><li>Fast learner &amp; Self-starter</li><li>Must showcase good leadership skills to carry team members along</li><li>Excellent skills for communicating and relating with both staff members and customers</li><li>Good interpersonal skills to create a cordial relationship with team members</li><li>Detail-oriented</li><li>Patience</li><li>Tech-savvy</li><li>Great communication &amp; listening skills</li><li>Demonstrate grace under pressure and can work in a fast pace environment</li><li>Attentiveness</li><li>Adaptability</li><li>Reliable &amp; Efficient</li></ul><p>Job Type: Full-time</p><p>Salary: $15.00 - $18.00 per hour</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $18.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>Lead Customer service: 2 years (Preferred)</li></ul><p>Shift Availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul></div>","company":{"name":"The Fuego Group"},"location":{"country":"United States","address":"Modesto, CA","city":"Modesto","stateProvince":"CA"},"frontendLink":"/job-posting/the-fuego-group/customer-service-team-lead/ac06f7d008e524b1c2f97f6886cb1da9","title":"Customer Service Team Lead","hash":"ac06f7d008e524b1c2f97f6886cb1da9","postingUrl":"https://www.indeed.com/job/customer-service-team-lead-e12442875e1ef299"},{"employmentType":"Full-time","postedOn":"10 days ago","description":"<div><p>In addition to being a GREAT place to work; we offer Competitive Wages, Growth Opportunities and Excellent Benefits! About Us: We are an Oregon-proud Cannabis company. We grow our plants with passion and science, and we treat everyone with dignity and respect. Our motto is \"Good Herb by Good People\", and we strive to create a best-in-class experience. We serve our community by providing a great place for people to work. We support our Team Members in their quest for excellence in service by giving them opportunities for cannabis careers and education. The Positions: We are looking for a Customer Service Associate to join our team. We offer Medical, Dental, Vision, Life Insurance, and 401(k) with company match. We also have an Employee Assistance Program and excellent Team Member Discounts. Requirements: Regular and predictable attendance Must be at least 21 years of age Must have or be able to obtain a Marijuana Workers permit Must have or be able to obtain a Food Handler's Card Responsibilities: Maintains a friendly, courteous, and compassionate demeanor at all times Adheres to the company's mission statement and core values and maintains high ethical standards and professionalism in all business interactions; Understands the complexity of compliance requirements governing our businesses, stays up to date and on top of new regulations as they occur in an ever-changing industry. Inputting new accounts into the invoice building platform, updating that information when necessary Provide support and efficiency with the Sales Representatives and Order Fulfillment Team Adding to the Sale Representative's log of invoices, keeping up to date with payments/due dates Organizing the Sales Representatives Deliveries for the day, putting them in order on the calendar and coordinating with the accounts Assisting the Sale Representative in building invoices Assisting the Sales Representatives in their communication with accounts Maintain inventory of all merchandise Responsible for maintaining the integrity of all confidential information, including but not limited to inventory counts, sales data, wholesale costs, and overall company information. NDA required. Other duties as assigned Why Should You Work With Us? We believe in \"Growing our own\" and not just cannabis! You decide how far you want to go in your career journey, and we will pave the way. Work with some of the best team members in the cannabis industry. Do what you love, with people you like, for a company you are proud of! Let us not forget our excellent compensation and benefits package! We are a proud Equal Opportunity Employer</p></div>","company":{"name":"Dr Jollys Industries LLC"},"location":{"country":"United States","address":"Bend, OR, USA","city":"Bend","stateProvince":"OR"},"frontendLink":"/job-posting/dr-jollys-industries-llc/jooble-customer-service/07eb46981fe6270a06a7812511a62153","title":"Jooble - Customer Service","hash":"07eb46981fe6270a06a7812511a62153","postingUrl":"https://jooble.org/jdp/-4510785068762533943/Customer-Service-Bend%2C-OR"},{"employmentType":"Part-time","postedOn":"3 days ago","description":"<div><p>Location: Palm Coast, FL</p><p>Parallel</p><p>Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.</p><p>IN A NUTSHELL…</p><p>The Guide is responsible for interacting with patients in our store locations, providing knowledge, information, and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. The Guide may report directly to the Store Manager, Assistant Store Manager, and Lead Guides. Supports the stores financial and KPI’s goals. Consistently follows the established operational processes.</p><p>This role is with Florida Market, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.</p><p>What You Will Be Doing</p><p>• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model</p><p>• Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration</p><p>• Maintain thorough product knowledge through participation in internal training programs to answer concerns and/or questions promptly and efficiently, referring to store management team when appropriate</p><p>• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records</p><p>• Maintain privacy and confidentiality of sensitive patient information in alignment with HIPPA compliance</p><p>• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS)</p><p>• Responsible for maintaining the cleanliness of the store</p><p>• Supports the teamwork effort in both opening and closing procedures</p><p>• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands</p><p>• Performs other duties and tasks as assigned</p><p>Experience And Skills You’ll Bring</p><p>• 1-year customer service, retail, or related experience (Preferred)</p><p>• Must be flexible regarding work schedule, including evenings, weekends, and holidays</p><p>• Microsoft Office Suite proficient level (Preferred)</p><p>• Strong attention to detail and ability to multitask and manage time effectively</p><p>• Excellent communication and organizational skills</p><p>• Ability to work in a fast-paced, changing, and challenging environment</p><p>• Ability to deal with problems and resolve in a timely and professional manner</p><p>• Positive attitude and strong work ethic</p><p>• Demonstrates high emotional intelligence and ability to build relationships in store and cross-functionally</p><p>• Passionate about the importance of medical marijuana</p><p>• Age 21 or over (Required)</p><p>• High School Diploma or equivalent (Required)</p><p>• Valid Government-Issued Photo ID (Required)</p><p>YOU WILL BE SUCCESSFUL IF YOU…</p><p>• Are self-motivated; micro-managing isn’t fun for anyone</p><p>• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>• Can work fast and be flexible; our industry is always changing</p><p>• Play nice with others; we collaborate with each other a lot</p><p>• Think creatively; sometimes, the “traditional” solution isn’t the best one</p><p>What You Get</p><p>• Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs</p><p>• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>• Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>• Employee discount</p><p>• Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>Physical Requirements</b></p><p>• Ability to stand for prolonged periods of time, counting, calculating and computer processing operations</p><p>• Ability to lift 30 lbs. unassisted</p><p>• Constantly operate a computer and other office machinery</p><p>• Kneeling, stooping, crouching, reaching for things on shelving with assisted ladders throughout the duration of the shift</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 34101PandoLogic. Keywords: Assistant Store Manager, Location: San Mateo, FL - 32187</p></div>","company":{"website":"liveparallel.com","companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"San Mateo, FL, USA","city":"San Mateo","stateProvince":"FL"},"frontendLink":"/job-posting/surterra-wellness/customer-care-representative-san-mateo/5338e86b00d13e131a63238756acbad0","title":"Customer Care Representative -san mateo","hash":"5338e86b00d13e131a63238756acbad0","postingUrl":"https://www.linkedin.com/jobs/view/customer-care-representative-san-mateo-at-surterra-wellness-2673646856"},{"employmentType":"Full-time","postedOn":"13 days ago","description":"<div><p>PharmaCentra d/b/a CannabisBPO of Americus, GA is looking to hire a full-time Remote Customer Service Representative to communicate effectively with legal cannabis retail managers and customers. This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment. Full-time employees also have access to group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance. If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry! ABOUT PHARMACENTRA LLCFounded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles. A DAY IN THE LIFE OF A FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVEAs a Remote Customer Service Representative, you are on the front lines of what we do for the legal cannabis community. You work with various people on behalf of our clients as customer service representatives within the cannabis industries. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for. You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients! QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVEHigh school diploma or equivalentOne year of customer service or call center experienceKnowledge of the legal cannabis industryAbility to work in a quiet and private work-from-home environment where high-speed internet is maintainedComputer skills with a working knowledge of Microsoft Windows / OfficeAbility to pass a background checkExcellent customer service skillsApplicants Living in following States Will Not Be Considered: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Iowa, Maine, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, South Dakota, Utah, Washington, nor District of Columbia.Bilingual skills in Spanish are preferred. Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position! FULL-TIME CONTACT CENTER WORK SCHEDULEBecause most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions. Full-time employees can expect to work 38-40 hours per week. At least one weekend day is required. This is a work-from-home call center position. NOW ACCEPTING APPLICATIONS FROM: AL, FL, GA, IN, KS, KY, LA, MI, NM, NC, ND, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY READY TO JOIN OUR TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you</p></div>","company":{"companyType":"Private/Established","name":"CannabisBPO","logoUrl":"/logos/cannabisbpo-0533fc00a84defc3d74630f1d80984bc.jpeg"},"location":{"country":"United States","address":"Georgia, USA","stateProvince":"GA"},"frontendLink":"/job-posting/cannabisbpo/customer-service/028a777601afd4f941f6adb2b33daee6","title":"Customer Service","hash":"028a777601afd4f941f6adb2b33daee6","postingUrl":"https://www.adzuna.com/details/2338725963"},{"postedOn":"12 days ago","description":"<div><p></p><div><div><div><div><div><p>Reports to: Retail Store Manager</p><p>Summary of Position:</p><p>Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.</p><p>Front Desk/Reception Primary Duties and Responsibilites:</p><p>**Duties may vary depending on workload, staffing levels and direction from management**</p><ul><li>Responsible for greeting patients upon arrival and performing initial check in</li><li>Assists new patients with questions and required forms</li><li>Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms</li><li>Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms</li><li>Answers incoming phone calls and voice messages</li><li>Responsible for filing admin/patient paperwork and maintaining an organized file system</li><li>Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation</li><li>Reception may be asked to prep phone orders or an order for the next patient in the bud room</li><li>Upon product delivery, assist managers with Transportation Manifests and/or the counting of products</li><li>Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates</li><li>Updates white board which may include staff favorites or running specials</li><li>Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room</li><li>Cleans and sterilizes chop sticks, trimmers, scales and jars</li></ul><br /><p></p><p></p><p>Requirements</p><br /><p></p><ul><li>Must be licensed by the State of Colorado Medical Marijuana Enforcement Division</li><li>Must have friendly, out-going, positive attitude</li><li>Basic computer skills; Excel, Word, Scanning and Uploading documents</li><li>Organizational Skills</li><li>Outstanding Customer Service</li><li>Excellent Communication Skills</li><li>Budtender experience is a plus</li><li>Market Awareness</li></ul><br /><p></p><p>GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits</p></div></div></div></div></div><p></p><br /><p>copy of your resume to <b>[email protected]</b></p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"Denver, CO 80204","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception/234653d2128a097e7b4e433003b88dd5","title":"FRONT DESK / RECEPTION","hash":"234653d2128a097e7b4e433003b88dd5","postingUrl":"https://www.indeed.com/job/front-desk-reception-a886b49af6ff53de"},{"employmentType":"Full-time","postedOn":"14 days ago","description":"<div><p><b>Job Description</b></p><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazines Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (CPG) approach to cannabis, Crescos house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindys, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Crescos national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industrys first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nations cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>POSITION SUMMARY</b></p><p>We are looking for a Call Center Associate that will be the liaison between Cresco Labs and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The ideal candidate will possess the drive to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Operate daily as both a patient advocate and a company advocate</p><p>• Call center associates will work with in-house cannabis experts to continue their journey of cannabis education.</p><p><b>• Speak with patients over the phone and in person regarding FAQs that may include the following General Questions about:</b></p><p>• Cannabis and specific Cresco Labs FL cannabis products</p><p>• Cresco Labs FL locations and delivery zones/schedules</p><p>• How to become a patient and make the most of the current FL medical marijuana program</p><p>• Create and execute patient orders in seed-to-sale software and the OMMU registry.</p><p>• Maintain a patient log.</p><p>• Follow up with patients post order to gather and communicate feedback on products and service.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.</p><p>• Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders</p><p>• Maintain orders and update CRM and patient log as necessary.</p><p>• May be required to support physician outreach team by working with physicians over the phone and face to face.</p><p>• Participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to their direct report.</p><p><b>• Required competency to learn, understand, and perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office Suite; gmail/google, etc.</p><p><b>SKILLS AND ATTRIBUTES</b></p><p>The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.</p><p><b>JUDGMENT AND DECISION MAKING</b></p><p>• Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.</p><p>• Demonstrates good judgment in respecting the confidentiality of patient and company information.</p><p>• Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties.</p><p><b>REQUIREMENTS</b></p><p>• High School Diploma or equivalent</p><p>• Previous experience would be beneficial, but not necessary</p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• Bilingual and multi-lingual are encouraged to apply, but not required.</p><p><b>Physical Demands:</b></p><p>The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time \" repetitive motion of hands, fingers and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Casselberry, FL, USA","city":"Casselberry","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-associate/fe493901c7d9ecc55e10fdc17ea2d864","title":"Call Center Associate","hash":"fe493901c7d9ecc55e10fdc17ea2d864","postingUrl":"https://www.snagajob.com/jobs/645274794"}]