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Customer Service Representative

Enerhealth Botanicals Longmont, CO 80504 Full-time
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Enerhealth Botanicals is a growing health food and dietary supplement company founded in 2005. We manufacture and sell products that promote a holistic health approach including herbal supplements, hemp extracts and superfoods.

Enerhealth is seeking a Customer Service Representative to join our team!

Job Responsibilities:

· Professionally answer and respond promptly to incoming inquiries from customers.

· Familiarizing yourself with essential details of our products and services.

· Educate customers on products and assist with their purchasing decisions. This will include asking questions to help identify the customer’s needs.

· Place new orders accurately.

· Provide customer support in solving problems.

· Effective communication with other departments.

· Other duties as assigned.

Qualifications:

· Enjoys helping and interacting with other people; always friendly and courteous.

· Pleasant and upbeat professional, positive demeanor.

· Possesses critical thinking and issue resolving skills.

· Sales oriented.

· Flexible to changing duties with work demands.

· Ability to multi-task

· Detailed and organized.

Requirements:

· High School Diploma.

· Quick learner.

· Self-starter with a strong work ethic.

· Strong written and verbal communication skills.

· Ability to handle multiple priorities.

· Detail oriented, organized, and thorough.

· Working knowledge of Microsoft Office.

Hours are Monday through Friday 9am-5pm.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

  • Employee discount
  • Paid time off
  • Paid training

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Language:

  • English (Preferred)

Work Location:

  • One location

Work Remotely:

  • No
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This will include asking questions to help identify the customer’s needs.</p><p>· Place new orders accurately.</p><p>· Provide customer support in solving problems.</p><p>· Effective communication with other departments.</p><p>· Other duties as assigned.</p><p>Qualifications:</p><p>· Enjoys helping and interacting with other people; always friendly and courteous.</p><p>· Pleasant and upbeat professional, positive demeanor.</p><p>· Possesses critical thinking and issue resolving skills.</p><p>· Sales oriented.</p><p>· Flexible to changing duties with work demands.</p><p>· Ability to multi-task</p><p>· Detailed and organized.</p><p>Requirements:</p><p>· High School Diploma.</p><p>· Quick learner.</p><p>· Self-starter with a strong work ethic.</p><p>· Strong written and verbal communication skills.</p><p>· Ability to handle multiple priorities.</p><p>· Detail oriented, organized, and thorough.</p><p>· Working knowledge of Microsoft Office.</p><p>Hours are Monday through Friday 9am-5pm.</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li><li>Paid training</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Enerhealth Botanicals","logoUrl":"/logos/enerhealth-botanicals-d1ced252e50d71edc5a2c0483a965a71.png"},"location":{"country":"United States","address":"Longmont, CO 80504","city":"Longmont","stateProvince":"CO"},"frontendLink":"/job-posting/enerhealth-botanicals/customer-service-representative/384f3398e5b0dc8a0eb1fb1a4a557b20","title":"Customer Service Representative","hash":"384f3398e5b0dc8a0eb1fb1a4a557b20","postingUrl":"https://www.indeed.com/job/customer-service-representative-22d2fd1455b48034"},{"employmentType":"Part-time","postedOn":"3 days ago","description":"<div><p><b>Overview</b></p><p>Pacificanna is looking for sales and customer service focused individuals to join their team in a fast-growing market sector. The company is launching a premium cannabis retail chain across BC and is looking for exceptional talent to join the team.</p><p><b>Available Roles</b></p><p>·Part-time Customer Service Representative (2) approx. 15-20hrs/week</p><p><b>Customer Service Representative (Salary range $15.50 - $18/hour)</b></p><p>Our company is seeking enthusiastic, personable staff who can use their extensive cannabis product knowledge to guide customers to the appropriate product and provide impeccable customer service while complying with all regulations. You will be responsible for assisting the management team with the activities and operations of the store while abiding by all policies, procedures, and operational guidelines.</p><p><b>Customer Service Representative Qualifications/Requirements: </b></p><p>·Must be minimum 19 years of age (Required)</p><p>·Completed 'Selling it Right' course (Preference given to those who already have certificate)</p><p>·Available to work mornings, evening, weekends, and holidays</p><p>·Reliable and punctual, someone who is responsible and respectful of a professional working environment</p><p>·Knowledge of the cannabis sector is an asset; willingness to participate in education of the sector is mandatory</p><p>·Prior customer service experience in retail, hospitality or related customer-facing roles</p><p>·Experience working in a fast-paced environment</p><p>·Social and highly comfortable speaking with people</p><p>·Great listening skills to be able to understand customer needs and match them to potential products</p><p>·The ability to stay apprised of current trends, regulations and legislation</p><p>·Familiarity with POS software, handling cash and processing debit transactions</p><p>·The ability to work on your feet all day</p><p>·Ensure no minors enter premises and compliance in all transactions</p><p>·Assist with opening/closing of store and other tasks as assigned.</p><p>·Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)</p><p>If the above describes you, we invite you to contact us regarding the opportunities! We wish to thank all applicants and welcome all to apply. Only candidates that meet the requirements will be contacted for an interview.</p><p>Part-time hours: 15-20 per week</p><p>Job Type: Part-time</p><p>Salary: $15.50-$18.00 per hour</p><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekends</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Pacificanna Port Hardy"},"location":{"country":"Canada","address":"Port Hardy, BC","city":"Port Hardy","stateProvince":"BC"},"frontendLink":"/job-posting/pacificanna-port-hardy/customer-service-representative/5b8ddfc5b30aa4840c42b5ef184745bc","title":"Customer Service Representative","hash":"5b8ddfc5b30aa4840c42b5ef184745bc","postingUrl":"https://ca.indeed.com/job/customer-service-representative-aa25bf77379cec75"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Location: South Tampa, FL PARALLEL Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve. IN A NUTSHELL The Guide is responsible for interacting with patients in our store locations, providing knowledge, information, and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. The Guide may report directly to the Store Manager, Assistant Store Manager, and Lead Guides. Supports the stores financial and KPI's goals. Consistently follows the established operational processes. This role is with Florida Market, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit WHAT YOU WILL BE DOING Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport in alignment using established customer service model. Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration. Maintain thorough product knowledge through participation in internal training programs to answer concerns and/or questions promptly and efficiently, referring to store management team when appropriate. Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records Maintain privacy and confidentiality of sensitive patient information in alignment with HIPPA compliance Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS) Responsible for maintaining the cleanliness of the store Supports the teamwork effort in both opening and closing procedures Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands Performs other duties and tasks as assigned EXPERIENCE AND SKILLS YOU'LL BRING 1-year customer service, retail, or related experience (Preferred) Must be flexible regarding work schedule, including evenings, weekends, and holidays Microsoft Office Suite proficient level (Preferred) Strong attention to detail and ability to multitask and manage time effectively Excellent communication and organizational skills Ability to work in a fast-paced, changing, and challenging environment. Ability to deal with problems and resolve in a timely and professional manner Positive attitude and strong work ethic Demonstrates high emotional intelligence and ability to build relationships in store and cross-functionally Passionate about the importance of medical marijuana Age 21 or over (Required) High School Diploma or equivalent (Required) Valid Government-Issued Photo ID (Required) YOU WILL BE SUCCESSFUL IF YOU Are self-motivated; micro-managing isn't fun for anyone Roll your sleeves up and do the work; strategy is important, but so is getting stuff done Can work fast and be flexible; our industry is always changing Play nice with others; we collaborate with each other a lot Think creatively; sometimes, the \"traditional\" solution isn't the best one WHAT YOU GET Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs Balance and flexibility; paid time off, paid parental leave, flexible work arrangements Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry Employee discount Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity PHYSICAL REQUIREMENTS Ability to stand for prolonged periods of time, counting, calculating and computer processing operations. Ability to lift 30 lbs. unassisted Constantly operate a computer and other office machinery Kneeling, stooping, crouching, reaching for things on shelving with assisted ladders throughout the duration of the shift PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. DISCLAIMER Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates. Internal ID: 32796PandoLogic. Keywords: Assistant Store Manager, Location: Odessa, FL - 33556</p></div>","company":{"companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"Odessa, TX, USA","city":"Odessa","stateProvince":"TX"},"frontendLink":"/job-posting/surterra-wellness/customer-care-representative/81ad362c5e10c130281fcf1777be4c6a","title":"Customer Care Representative","hash":"81ad362c5e10c130281fcf1777be4c6a","postingUrl":"https://us.bebee.com/job/20210802-fdde8717b94248a499cf4a45578eac43"},{"postedOn":"3 days ago","description":"<div><div><p><b>Location: </b>Palm Coast, FL</p><p></p><p><b><br />Parallel</b></p><p></p><p><b><br />Everyone is welcome here</b>. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p></p><p><br />So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.</p><p></p><p><b><br />IN A NUTSHELL…</b></p><p>The Guide is responsible for interacting with patients in our store locations, providing knowledge, information, and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. The Guide may report directly to the Store Manager, Assistant Store Manager, and Lead Guides. Supports the stores financial and KPI’s goals. Consistently follows the established operational processes.<br /></p><p></p><br /><p>This role is with Florida Market, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.<br /></p><p></p><br /><p><b>WHAT YOU WILL BE DOING</b></p><ul><li>Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.</li><li>Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.</li><li>Maintain thorough product knowledge through participation in internal training programs to answer concerns and/or questions promptly and efficiently, referring to store management team when appropriate.</li><li>Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records</li><li>Maintain privacy and confidentiality of sensitive patient information in alignment with HIPPA compliance</li><li>Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS)</li><li>Responsible for maintaining the cleanliness of the store</li><li>Supports the teamwork effort in both opening and closing procedures</li><li>Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands</li><li>Performs other duties and tasks as assigned</li></ul><p></p><p><b><br />EXPERIENCE AND SKILLS YOU’LL BRING</b></p><ul><li>1-year customer service, retail, or related experience (Preferred)</li><li>Must be flexible regarding work schedule, including evenings, weekends, and holidays</li><li>Microsoft Office Suite proficient level (Preferred)</li><li>Strong attention to detail and ability to multitask and manage time effectively</li><li>Excellent communication and organizational skills</li><li>Ability to work in a fast-paced, changing, and challenging environment.</li><li>Ability to deal with problems and resolve in a timely and professional manner</li><li>Positive attitude and strong work ethic</li><li>Demonstrates high emotional intelligence and ability to build relationships in store and cross-functionally</li><li>Passionate about the importance of medical marijuana</li><li>Age 21 or over (Required)</li><li>High School Diploma or equivalent (Required)</li><li>Valid Government-Issued Photo ID (Required)</li></ul><p></p><p><b><br />YOU WILL BE SUCCESSFUL IF YOU…</b></p><ul><li>Are self-motivated; micro-managing isn’t fun for anyone</li><li>Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</li><li>Can work fast and be flexible; our industry is always changing</li><li>Play nice with others; we collaborate with each other a lot</li><li>Think creatively; sometimes, the “traditional” solution isn’t the best one</li></ul><p></p><p><b><br />WHAT YOU GET</b></p><ul><li>Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs</li><li>Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</li><li>Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</li><li>Employee discount</li><li>Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</li></ul><p></p><p><b><br />PHYSICAL REQUIREMENTS</b></p><ul><li>Ability to stand for prolonged periods of time, counting, calculating and computer processing operations.</li><li>Ability to lift 30 lbs. unassisted</li><li>Constantly operate a computer and other office machinery</li><li>Kneeling, stooping, crouching, reaching for things on shelving with assisted ladders throughout the duration of the shift</li></ul><p></p><p><b><br />PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</b></p><p><b>Our Vision </b>– why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p><b>Our Mission </b>– how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p><b>Our Values</b> – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p></p><p><b><br />We are an Equal Opportunity Employer. </b>We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p></p><p><br />DISCLAIMER</p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><br />Internal ID: 34101</div></div>","company":{"companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"Flagler Beach, FL 32136","city":"Flagler Beach","stateProvince":"FL"},"frontendLink":"/job-posting/surterra-wellness/customer-care-representative/a851d8abc77ea144836452711dcaed4e","title":"Customer Care Representative","hash":"a851d8abc77ea144836452711dcaed4e","postingUrl":"https://www.indeed.com/job/customer-care-representative-e144655424a77c57"},{"employmentType":"Full-time, Part-time","postedOn":"3 days ago","description":"<div><p>Silverstreak Solutions is a premier Cannabis Delivery Service, and we are looking for customer-oriented service representatives. A Customer Care representative, or CCR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CCRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.</p><p>Customer Care Representatives can put themselves in the customers’ shoes and provide them with quality service ensuring the Customer feels taken care of.</p><p>Customer feedback is priceless, and these CCRs can gather that for you. Problem-solving comes naturally to our CCRs. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p>We are a retail business and <b>Candidates must be willing to work rotating schedules to include weekends, nights, and holidays. Hours worked will average 25 to 37.5 hours per week.</b></p><p><b>Responsibilities</b></p><ul><li>Manage large amounts of incoming calls</li><li>Generate sales to include up selling</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep detailed and accurate notes customer interactions, process customer accounts using Company software programs</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Excellent time management</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a Customer Service Representative</li><li>Call Center experience highly desired</li><li>Attention to detail</li><li>Experience with various software platforms and communications (phone, email, text).</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientated and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>High school diploma</li><li>Must be 18+ years of age</li><li>Prior cannabis knowledge helpful. Must be willing to learn to expand current knowledge</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $15.00 - $16.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Evening shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />To keep our Customer Service Representatives as safe as possible, we have installed clear plastic barriers, and provided mask, gloves, and hand sanitizer. We also provide assigned seating and equipment.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Silverstreak Solutions, Inc"},"location":{"country":"United States","address":"Carmichael, CA 95608","city":"Carmichael","stateProvince":"CA"},"frontendLink":"/job-posting/silverstreak-solutions-inc/customer-care-representative/640d09456e9816c63328b993cc9543b6","title":"Customer Care Representative","hash":"640d09456e9816c63328b993cc9543b6","postingUrl":"https://www.indeed.com/job/customer-care-representative-b7b0dd7e8298671d"},{"employmentType":"Part-time, Casual, Permanent","postedOn":"6 days ago","description":"<div><p>Doctor Love and Hemp City is looking for 2 part time employees to join our team. There is inbetween 3-5 shifts per aplicant depending on how everything goes with training.</p><p>Doctor Love has been in business for over 20 years owned by the same people whom are amazing to work for.</p><p>We are looking for people who are able to work evenings and weekends. The manager generally works until 5 or 6 most days and the people that we will be hiring will work until 10 during the week and split the 12 hours on the weekend. 1 will do 10-4 and the other will be 4-10 and those shifts will be given based on customer service skills as certain times of the day are busier than others.</p><p>We have specific COVID-19 cleaning schedules that we comply with and we also follow any provincial mandates that are set forth by the government.</p><p>Must be 19+ to apply with 2 employer references and 1 personal reference.</p><p>Job Types: Part-time, Casual, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Mission, BC","city":"Mission","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/d41284fc180cc913f43f5a12853f7ff0","title":"Customer Service Representative","hash":"d41284fc180cc913f43f5a12853f7ff0","postingUrl":"https://ca.indeed.com/job/customer-service-representative-2b54b621522b88e8"},{"employmentType":"Part-time, Casual, Permanent","postedOn":"6 days ago","description":"<div><p>Doctor Love and Hemp City Cranbrook is now hiring for a part time sales associate to join our already fantastic team.</p><p>Shifts will be Thursday, Saturday and Sunday 4pm-8pm. If you feel this schedule will fit for you stop by the store or send your email through this ad and we would be happy to have you in to interview with our awesome manager.</p><p>The company has been in business for 20+ years and the owners are amazing people to work for. We are all a big family in the company and always want new family members to join our team.</p><p>There are lots of tasks that need to be completed daily so we do also need a self motivated individual whom is able to work productively on their own to complete tasks that the manager has set out for you.</p><p>Must be 19+ to apply with 2 employer references and 1 personal reference.</p><p>Job Types: Part-time, Casual, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekends</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li><li>Retail sales: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Cranbrook, BC","city":"Cranbrook","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/acc8f5e3047cba2e0ba96aca66ad7d1a","title":"Customer Service Representative","hash":"acc8f5e3047cba2e0ba96aca66ad7d1a","postingUrl":"https://ca.indeed.com/job/customer-service-representative-0ddde3fbc0526bc4"},{"employmentType":"Part-time","postedOn":"3 days ago","description":"<div><p>Location: Palm Coast, FL</p><p>Parallel</p><p>Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.</p><p>IN A NUTSHELL…</p><p>The Guide is responsible for interacting with patients in our store locations, providing knowledge, information, and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. The Guide may report directly to the Store Manager, Assistant Store Manager, and Lead Guides. Supports the stores financial and KPI’s goals. Consistently follows the established operational processes.</p><p>This role is with Florida Market, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.</p><p>What You Will Be Doing</p><p>• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model</p><p>• Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration</p><p>• Maintain thorough product knowledge through participation in internal training programs to answer concerns and/or questions promptly and efficiently, referring to store management team when appropriate</p><p>• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records</p><p>• Maintain privacy and confidentiality of sensitive patient information in alignment with HIPPA compliance</p><p>• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS)</p><p>• Responsible for maintaining the cleanliness of the store</p><p>• Supports the teamwork effort in both opening and closing procedures</p><p>• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands</p><p>• Performs other duties and tasks as assigned</p><p>Experience And Skills You’ll Bring</p><p>• 1-year customer service, retail, or related experience (Preferred)</p><p>• Must be flexible regarding work schedule, including evenings, weekends, and holidays</p><p>• Microsoft Office Suite proficient level (Preferred)</p><p>• Strong attention to detail and ability to multitask and manage time effectively</p><p>• Excellent communication and organizational skills</p><p>• Ability to work in a fast-paced, changing, and challenging environment</p><p>• Ability to deal with problems and resolve in a timely and professional manner</p><p>• Positive attitude and strong work ethic</p><p>• Demonstrates high emotional intelligence and ability to build relationships in store and cross-functionally</p><p>• Passionate about the importance of medical marijuana</p><p>• Age 21 or over (Required)</p><p>• High School Diploma or equivalent (Required)</p><p>• Valid Government-Issued Photo ID (Required)</p><p>YOU WILL BE SUCCESSFUL IF YOU…</p><p>• Are self-motivated; micro-managing isn’t fun for anyone</p><p>• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>• Can work fast and be flexible; our industry is always changing</p><p>• Play nice with others; we collaborate with each other a lot</p><p>• Think creatively; sometimes, the “traditional” solution isn’t the best one</p><p>What You Get</p><p>• Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs</p><p>• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>• Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>• Employee discount</p><p>• Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>Physical Requirements</b></p><p>• Ability to stand for prolonged periods of time, counting, calculating and computer processing operations</p><p>• Ability to lift 30 lbs. unassisted</p><p>• Constantly operate a computer and other office machinery</p><p>• Kneeling, stooping, crouching, reaching for things on shelving with assisted ladders throughout the duration of the shift</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 34101PandoLogic. Keywords: Assistant Store Manager, Location: San Mateo, FL - 32187</p></div>","company":{"website":"liveparallel.com","companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"San Mateo, FL, USA","city":"San Mateo","stateProvince":"FL"},"frontendLink":"/job-posting/surterra-wellness/customer-care-representative-san-mateo/5338e86b00d13e131a63238756acbad0","title":"Customer Care Representative -san mateo","hash":"5338e86b00d13e131a63238756acbad0","postingUrl":"https://www.linkedin.com/jobs/view/customer-care-representative-san-mateo-at-surterra-wellness-2673646856"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>Responsibilities</b></p><p>• Greet and Check-in customers as they enter</p><p>• Verification of customer ID and cannabis card status</p><p>• Discuss and make appropriate product recommendations to customers based on their physician's recommendation</p><p>• Access and properly utilize the state's Medical Marijuana Use Registry (MMUR) in dispensing product to customers</p><p>• Dispense medication and collect payment via POS register (cash, debit, etc)</p><p>• Maintain strict controls on product, cash, and patient data at all times</p><p>• Stay current with latest industry and product knowledge</p><p>• Support all marketing and sales efforts of the company to ensure sales goals are met</p><p>• Perform other regular duties related to maintaining a safe and clean retail store environment as needed</p><p><b>Qualifications</b></p><p>• Minimum 3-5 years of prior Retail Sales, Retail Pharmacy, Nurse (RN/LPN), CNA, PA or other medical/health services-related experience involving direct customer/client interaction</p><p>• High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</p><p>Job Benefits</p><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Pensacola, FL, USA","city":"Pensacola","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/6c841bf5046a631b184670a3c917e8d3","title":"Customer Service Associate","hash":"6c841bf5046a631b184670a3c917e8d3","postingUrl":"https://www.linkedin.com/jobs/view/customer-service-associate-at-vidacann-2673434963"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Official Job Description</b></p><p><b><i>Client Services Representative</i></b></p><p>Basic Purpose</p><p>Responsible for the proper and timely handling of client inquiries, laboratory testing education, rules, and regulations.</p><p>Typical Functions</p><ul><li>Greet clients and visitors and provide appropriate next steps.</li><li>Answer all incoming calls to assist clients with inquiries.</li><li>Check, respond, or forward voicemail and email messages to appropriate personnel.</li><li>Provide education to clients and staff regarding order intake to comply with OMMA regulations and A2LA requirements.</li><li>Receive, intake, and process all client and types of product sample(s) orders.</li><li>Place outbound calls to clients daily.</li><li>Accept client payments, enter data, review, and correct client information, sample, and financial data in electronic systems.</li><li>Maintain, file, scan, and organize physical and digital forms and documents.</li><li>Scans and shreds all confidential company documents for security purposes.</li><li>Office equipment cleanliness and maintenance.</li><li>Add new clients to the appropriate folders and build out files in the online file system.</li><li>Other duties as assigned.</li></ul><p>Knowledge, Skills &amp; Abilities</p><p>Knowledge of company policies and procedures; of all legislation related to the testing of medical marijuana or hemp and CBD; of the principles, practices, organization, development, and administration of the laboratory. Ability to evaluate staff performance; plan and coordinate the activities of multiple work areas engaged in a wide variety of functions; to communicate effectively, both orally and in writing to interpret, analyze and resolve highly complex administrative and personnel problems; to understand and apply policy material; maintain effective working relationships with others.</p><p>Minimum Qualifications</p><ul><li>High School Diploma or GED</li><li>Sales Experience (Associate degree in a business-related field preferred)</li></ul><p>Special Requirement</p><ul><li>Applicants must have or be eligible to obtain a valid driver’s license.</li><li>Must be able to pass a background check.</li><li>Applicants must be available and present for initial training and continuing training as needed.</li></ul><p>Job Type: Full-time</p><p>Pay: $25,000.00 - $40,000.00 per year</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Certus Bioscience"},"location":{"country":"United States","address":"Oklahoma City, OK","city":"Oklahoma City","stateProvince":"OK"},"frontendLink":"/job-posting/certus-bioscience/customer-service-representative-cannabis/b47a69b50820c5dcc46349ac4216069d","title":"Customer Service Representative-Cannabis","hash":"b47a69b50820c5dcc46349ac4216069d","postingUrl":"https://www.indeed.com/job/customer-service-representative-cannabis-12fec671cf259340"},{"employmentType":"Casual, Permanent","postedOn":"9 days ago","description":"<div><p>Doctor Love and Hemp City Prince George is now hiring a part time customer service representative to join our already fantastic team.</p><p>The company has been in business for 20 years. The owners of the company are amazing people to work for. We sell adult toys and novelties along with a wide assortment of products for smoking your legal herb.</p><p>We are specifically looking for someone who is ok with working evenings and weekends with the possibility of some day shifts and cover shifts when needed. Applicants must be able to take direction and work independently to accomplish the managers goals set out daily.</p><p>Our hours of operation are 10am-10pm 7 days a week. The store can get busy with customers, so we are hiring to help so that the staff do not get to overwhelmed. There are 3 shifts a week with possible cover shifts in the next couple months to cover long term employees vacation time.</p><p>We have a lot of work daily that needs to be completed to keep out shelves fully stocked and to maintain the cleanliness of the store to protect everyone.</p><p>We have a specific Covid-19 cleaning schedules to keep all staff and customers safe during this time. We also provide gloves, masks, and hand sanitizer for customers and staff.</p><p>Applicant must have retail and customer service experience. They also must be capable of counting and handling cash and using a Debit/Credit card machine.</p><p>There are sales incentive bonuses and we do offer a discount in the store for employees when they have passed their probation period.</p><p>Applicant must be 19+ to apply with 2 job references and 1 personal reference</p><p>Job Types: Casual, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Prince George, BC","city":"Prince George","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/b6585b03bef88997f344f53a1bf5ce30","title":"Customer Service Representative","hash":"b6585b03bef88997f344f53a1bf5ce30","postingUrl":"https://ca.indeed.com/job/customer-service-representative-915cc52c3cca720a"},{"employmentType":"Part-time","postedOn":"4 days ago","description":"<div><p><b>About us</b></p><p>Kings Cannabis Dispensary is a boutique retail dispensary focused on providing the best cannabis experience for our customers. We offer a hardworking, team environment where positivity is encouraged.</p><p>We operate with professionalism, joy, and mutual respect. We work as a team and appreciate the importance of cannabis to our customers. We have been proudly operating in Seattle since 2014.</p><p><i>Security | ID Check</i><br />Neighborhood Premium Cannabis Shop.</p><p>https://potguide.com/washington/marijuana-stores/seattle/kings-cannabis-dispensary/</p><p><b>Company Description: </b></p><p>Kings Cannabis Dispensary is a boutique retail dispensary focused on providing the best cannabis experience for our customers. We offer a hardworking, team environment where positivity is encouraged. We operate with professionalism, joy, and mutual respect. We work as a team and appreciate the importance of cannabis to our customers. We have been proudly operating in Seattle/Skyway since 2014.</p><p>https://weedmaps.com/dispensaries/iii-king-company</p><p><b>Qualifications</b>:</p><ul><li>Must have high integrity and ethical standards</li><li>Must be at least 21 years old</li><li>Must have excellent attendance and professionalism</li><li>Must have reliable transportation</li></ul><ul><li>Must be an enthusiastic team player</li><li>Must pass a background check</li><li>Must be able to perform tasks that involve standing + walking for long periods of time</li><li>Flexible schedule - available, evenings, weekdays, weekends, and holidays.</li><li>Must be willing to learn</li><li>Experience in the cannabis industry is not required to apply</li></ul><p><b>Duties + Responsibilities</b>: ID checks, greeting customers, learning about cannabis product and educating customers, daily organization, cleaning, communicating with authorities and security de-escalation, monitor cameras</p><ul><li>Be a flexible team player and exercise good judgment</li><li>ID Checks</li><li>Maintain working knowledge of relevant state &amp; federal laws regarding marijuana in Washington state</li><li>Protect company’s property and staff by maintaining a safe and secure environment</li><li>Observe for signs of crime or disorder and investigate disturbances</li><li>Act lawfully in direct defense of life or property</li><li>Escort patrons off-premises in situations of disturbance or potential danger to staff/guests + communicate with law enforcement</li><li>Take accurate notes of unusual occurrences</li><li>Report in detail any suspicious incidents</li><li>Patrol randomly or regularly building and perimeter</li><li>Monitor and control access at building entrances, including checking ID for everyone entering the store</li><li>Open schedule availability, including nights and weekends</li></ul><ul><li>Excellent knowledge of public safety + security procedures</li></ul><ul><li>Surveillance skills and detail orientation</li><li><b>Benefits + Perks</b>:</li></ul><ul><li>Opportunity to grow with the company (Promote from within)</li><li>Comprehensive training (including cannabis knowledge!)</li><li>Employee Discounts on marijuana</li><li>Industry Discounts and Events</li></ul><p><b>How to Apply</b>: Send a resume and cover letter</p><p><b>Store Location</b>: Bryn Mawr-Skyway, South Seattle<br />Availability: Part-time</p><p><b>Job Type</b>: Part-time (20 to 35+ hours)</p><p>We are hiring a Greeter to join our team:</p><p>Store Location: Bryn Mawr-Skyway, South Seattle, Rainier Beach, Tacoma, SeaTac<br />Availability: Part-time (20 to 35+ hours)</p><p>Email us your resume!</p><p>Job Type: Part-time</p><p>Pay: $15.50 - $16.25 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Professional development assistance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>COVID-19 considerations:<br />To keep our team safe, we have installed plastic barriers, hand sanitzer + gloves available at all times, we regularly sanitize the shop, we limit customers touching product and we use a physical ID scanner to reduce personal contact. Masks required 100%</p><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>Driver's License (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Kings Cannabis Dispensary"},"location":{"country":"United States","address":"Seattle, WA 98178","city":"Seattle","stateProvince":"WA"},"frontendLink":"/job-posting/kings-cannabis-dispensary/id-check-greeter/a3d0cacf061a138f87f5ad0c21c7a74f","title":"ID Check / Greeter","hash":"a3d0cacf061a138f87f5ad0c21c7a74f","postingUrl":"https://www.indeed.com/job/id-check-greeter-7b8a10b583618c45"},{"employmentType":"Part-time","postedOn":"4 days ago","description":"<div><p>Greentown Cannabis is a locally owned and operated Successful Cannabis Retail Store Looking to hire friendly and courteous Door Greeters to join our team.</p><p><b>Responsibilities: </b></p><ul><li>This valuable associate is stationed at the entrance to our store to extend pleasant greetings to all customers.</li><li>Assist with inquiries, provide visitors with directions and information.</li><li>Stay alert and follow policies and procedures</li><li>Maintain and perform housekeeping duties to ensure optimal standards. Track number of entering and exiting customers.</li></ul><p>Opportunity to transfer into retail position within store departments.</p><p><b>Qualifications: </b></p><ul><li>Looking for outgoing and fun loving individual.</li><li>Applicants must have flexible availability including evenings and weekends. Previous Customer Service experience is required.</li><li>Valid standard Police clearance is a must.</li></ul><p>Part-time hours: 25 per week</p><p>Job Type: Part-time</p><p>Salary: From $15.00 per hour</p><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Greentown Cannabis - Windsor"},"location":{"country":"Canada","address":"Windsor, ON","city":"Windsor","stateProvince":"ON"},"frontendLink":"/job-posting/greentown-cannabis-windsor/door-greeter/254561792da0c2c7b9c9ca26f31dab32","title":"Door Greeter","hash":"254561792da0c2c7b9c9ca26f31dab32","postingUrl":"https://ca.indeed.com/job/door-greeter-afe70c514623650d"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p><b>Client Care Representative</b></p><p>Représentant service à la clientèle</p><p><b>About Us: </b></p><p>GRx Medical is a team of cannabis experts committed to providing superior medical products and personalized service to Canadians. Throughout years serving patients, we understand the value and importance of high-quality medical cannabis in our patients’ life. From production to R&amp;D, we work towards one goal: safe, consistent and reliable cannabis products. From registration to delivery, our patient care team has made the process personal, simple and easy for our patients.</p><p>Our parent company, Galaxie Brands, produces products for the recreational market with new products being developed currently including vapes, beverages, and edibles.</p><p><b>Job Description: </b></p><p>Providing patients with exemplary customer care is the foundation of our patient care team, and as a member of the GRx Patient Care team, your responsibilities begin with answering questions from current and prospective clients, as well as from doctors and health care providers. You will help patients get registered and make recommendations based on their health care practitioner’s guidance to provide them with a product to alleviate their medical concerns while building and maintaining relationships, as well as promoting patient loyalty by providing efficient and accurate services.</p><p>The GRx patient care team works closely with cannabis clinics across Canada. You will be building partnerships with new clinics to promote GRx products and increase our patient base while maintaining existing relationships with clinics.</p><p>Galaxie Brands also provides recreational products through in house brands, partnered brands, and joint venture brands. As part of the team, you will have a thorough understanding of all recreational products offered in order to provide information and answers to customers as well as take customer complaints.</p><p><b>Job Type</b>: Maternity leave contract, remote</p><p><b>Key Responsibilities: </b></p><p><i>Medical Patient Care Support</i></p><ul><li>Target to get patients signed up within the first 24 hours of registration: patient registrations and renewals</li><li>Provide clear and concise answers to questions posed by patients, prospective patients, or clinics by phone.</li><li>Ensure compliance with all government regulations at all times</li><li>Educate patients and prospective patients on GRx range of product offerings</li><li>Maintain patient confidentiality at all times</li><li>Assist patients in placing orders over the phone</li><li>Troubleshoot any issues a patient may experience with their account or online orders</li><li>Receive patient complaints and respond according to internal procedures</li></ul><p><i>Recreational Client Support</i></p><ul><li>Receive customer complaints and respond according to internal procedures</li><li>Must have thorough knowledge of Galaxie in house brands, partner brands, and joint venture brands to address any questions or concerns</li><li>Share monthly report to internal stakeholders of all questions and reported answers</li></ul><p><i>Clinic Prospecting and Relations</i></p><ul><li>Prospect new clinics to secure contracts to increase patient registrations with GRx based on annual target</li><li>Must negotiate better clinic rates than current GRx average</li><li>Build and maintain relationships with cannabis clinics and provide all marketing and education materials</li><li>Conduct education sessions to clinic staff about GRx products and procedures</li></ul><p><i>Reporting</i></p><ul><li>Utilize reporting tools to determine insights in regards to patients, sales, and internal processes to be shared with management</li><li>Understand and analyze the competition through research and reporting</li><li>Provide detailed call logs of all interactions with patients and customers</li></ul><p><b>Job Qualifications: </b></p><ul><li>Bilingual in French and English</li><li>Excellent listening and communication skills</li><li>Ability to build relationships with patients</li><li>Proven sales and negotiation experience</li><li>Ability to think quickly and react accordingly</li><li>Work well independently as well as in a team setting</li><li>Strong in problem solving: ability to define processes and contribute to the growth the of team</li><li>Strong organizational skills: attention to detail, ability to multitask with ease</li></ul><ul><li>Experience with Microsoft Suite</li><li>Experience working in cannabis is considered an asset</li></ul><p><b>* Performance bonus to be reviewed at end of term</b></p><p>Job Type: Full-time</p><p>COVID-19 considerations:<br />Anyone entering the facility is required to complete a COVID-19 screening questionnaire and a temperature check. No mask, no entry.</p><p>Language:</p><ul><li>English (required)</li><li>French (required)</li></ul></div>","company":{"companyType":"Private/Growth","name":"Galaxie Brands Corporation","logoUrl":"/logos/galaxie-brands-corporation-7f1bee02ccd91e92776bd6527ef67c95.jpeg"},"location":{"country":"Canada","address":"Quebec City, QC","city":"Quebec City","stateProvince":"QC"},"frontendLink":"/job-posting/galaxie-brands-corporation/client-care-representative-representant-service-a-la-clientele/b4b8b47df2b18dbe70ef1ec0888a4ba7","title":"Client Care Representative - Représentant service à la clientèle","hash":"b4b8b47df2b18dbe70ef1ec0888a4ba7","postingUrl":"https://ca.indeed.com/job/client-care-representative-représentant-service-à-la-clientèle-8c620f84fbb947a7"},{"employmentType":"Part-time","postedOn":"6 days ago","description":"<div><p>Enhanced Botanicals provides the highest quality cannabinoid products for consumer health, wellness, and cosmetic applications. As the consumer brand division of Green Rock Hemp Holdings, Enhanced Botanicals partners with customers to build profitable CBD brands with high-quality, vertically traceable, third-party tested products.</p><p>We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p><b>Responsibilities</b></p><ul><li>Review and respond to Customer Service related emails and phone messages</li><li>Make follow-up phone calls to online customers</li><li>Follow up with USPS and our fulfillment center for shipping related issues</li><li>Respond to customer questions and inquiries using a reference guide provided by supervisor</li><li>Keep records of customer interactions, process customer accounts and file documents</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Excellent communication and presentation skills</li></ul><p>This position will vary from 10-20 hours / week--sometimes more during active campaigns.</p><p>Preference will be given to applicants who complete the Skills Assessments: Customer Service and Workstyle Reliability.</p><p>Job Type: Part-time</p><p>Pay: From $15.00 per hour</p><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Customer service: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>Fully Remote</li></ul></div>","company":{"name":"Enhanced Botanicals, LLC"},"location":{"address":"Remote"},"frontendLink":"/job-posting/enhanced-botanicals-llc/customer-service-representative-part-time-remote/480b9b696f3661b6ed67a9a6743faaef","title":"Customer Service Representative - Part-time, Remote","hash":"480b9b696f3661b6ed67a9a6743faaef","postingUrl":"https://www.indeed.com/job/customer-service-representative-part-time-remote-89c8394768ae8054"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Who We AreCannTrust is an award-winning, federally regulated licensed cannabis producer, with locations in Vaughan and Niagara, Ontario. We are proudly Canadian, operating a portfolio of well-known brands including CannTrust, estora, Liiv, and Synr.g.At CannTrust, we are committed to providing exceptional customer experience, quality products and consistent, standardized dosing. Our greenhouses produce 95% grade A cannabis flower, which is sold in dried flower, oil and vegan capsule formats. Founded in 2014, our continued success in the medical cannabis market and subsequent expansion into the recreational business, led to us being named Licensed Producer of the Year at the Canadian Cannabis Awards 2018.Join us in our mission to support our customers and empower our patients to improve their quality of life, by enriching the cannabis experience with the best quality products, educational resources and outstanding service.Who You AreThe ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with CannTrust values.Roles &amp; Responsibilities Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining the database, and customer profiles Fulfills requests by clarifying desired information, completing transactions, and forwarding requests Answers inquiries by clarifying desired information, researching, locating, and providing information Resolves problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing solutions, and escalating unresolved problems Updates job knowledge by participating in educational opportunitiesIndividual Influencer Customer-centric - always searching for ways to improve service, takes action to resolve (internal or external) customer issues Acts as a mentor to peers and cross functional partners Follows through on commitments, adheres to deadlines Uses good judgment about when to act independently or escalate an issue Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example Delivers results while staying aligned with CannTrust ValuesEducation &amp; Experience A minimum of two years of call centre or customer service experience Fluent in English and French Experience as a pharmacy assistant/technician or in nursing is an asset Experience working in regulated industries is an asset Knowledge of medicinal cannabis or the pharmaceutical industry is an assetRequirements Patient-focused, customer service skills, data entry skills, listening, phone skills, verbal communication, building relationships, people skills, interpersonally savvy, problem solving, multi-tasking Excellent communication skills, fluent in English and French Proficiency in Microsoft Outlook, Word, Excel, PowerPoint Available to travel to company locations within the GTAPhysical Demands While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items is occasionally required.Work Environment While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.CannTrust is committed to fostering, cultivating, and preserving a culture of inclusion and diversity. We celebrate and welcome the diversity of all employees, stakeholders, and partners. It is the policy of CannTrust to foster an environment that respects everyone''''''''s dignity, ideas, and beliefs; thereby ensuring equity and diversity in employment. We demonstrate our commitment to this by providing a supportive work environment and corporate culture that encourages and supports equal opportunities for all employees and where differences are valued</p></div>","company":{"website":"canntrust.com","companyType":"Public/Established","name":"CannTrust","logoUrl":"/logos/canntrust-d201bb4ca139eb0b36f0ce0af7b71eca.png"},"location":{"country":"Canada","address":"Vaughan, ON","city":"Vaughan","stateProvince":"ON"},"frontendLink":"/job-posting/canntrust/bilingual-customer-care-associate/f4523b7f0c447872a054d6df17a38e01","title":"Bilingual Customer Care Associate","hash":"f4523b7f0c447872a054d6df17a38e01","postingUrl":"https://www.recruit.net/job/customer-care-associate-jobs/5EAC52DFFEC58DF5"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Quick Apply Part-time 3 hours ago Full Job Description PLEASE COMPLETE THE ASSESSMENTS FROM INDEED THAT WERE EMAILED TO YOU RELATED TO THIS JOB IN ORDER TO BE CONSIDERED. ------------------------------------------------------------------------------ We have helped 40,000 patients obtain their medical cannabis certification in 20 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring! DAILY TASKS: Handling high volume of incoming calls, texts, and emails from patients. Understanding the law and regulations as it pertains to obtaining your cannabis card. Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients. Schedule patients using EMR system (electronic medical record system). Answer patient inquiries and educate patient's on all things marijuana Provide excellent customer service - kind and compassionate care - with EVERY patient Be a closer You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked. REQUIREMENTS: Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely. Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team! Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job. Must be organized and have the patience, discipline and focus to do repetitive tasks well. Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family. CALL CENTER EXPERIENCE IS PREFERRED. OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS! Job Type: Part-time Pay: $13.00 - $14.00 per hour Schedule: Day shift Education: High school or equivalent (Required) Experience: Customer Service: 1 year (Required) Work Location: One location Work Remotely: No Quick Apply</p></div>","company":{"name":"Green Health Doc"},"location":{"country":"United States","address":"Frederick, MD, USA","city":"Frederick","stateProvince":"MD"},"frontendLink":"/job-posting/green-health-doc/call-center-representative-medical-cannabis-industry/c4374fcd414e46876705bee56355c270","title":"Call Center Representative-Medical Cannabis Industry","hash":"c4374fcd414e46876705bee56355c270","postingUrl":"https://frederick-md.geebo.com/jobs-online/view/id/880655743-call-center-representative-medical-/"},{"employmentType":"Part-time, Permanent","postedOn":"2 days ago","description":"<div><p>Spiritleaf aims to be the most knowledgeable and trusted source of recreational cannabis, offering a premium consumer experience with its own brand of high-quality products.</p><p>We have created a modern retail model that offers legitimacy, reputability, professionalism and a feeling of confidence.</p><p>It’s your story. It’s our platform. Be a part of a movement that will change how the world sees, hears and feels about Cannabis.</p><p>Spiritleaf Wellington West is looking for a Cannabis Concierge to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members.</p><p>Spiritleaf recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.</p><p><b>The Challenge</b></p><p>In the role of Cannabis Concierge, you will support the store leadership team through the cultivation of a store environment that surprises and delights our customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor - greeting customers, selling, product knowledge, cash wrap, restock and overall shop keeping.</p><p><b>The Responsibilities</b></p><p>CUSTOMER CONNECTION</p><p>· Supports environment of genuine customer connection</p><p>· Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience</p><p>· Demonstrates extraordinary service</p><p>· Takes ownership of individual awareness of product knowledge</p><p>PRODUCT KNOWLEDGE</p><p>· Is knowledgeable of trends and supports brand messaging</p><p>· Gains understanding of how merchant skills impact business and the customer experience</p><p>TEAMWORK MAKES THE DREAM WORK</p><p>· Supports new hires through mentorship</p><p>· Is self-aware and focused on self-development</p><p>· Collaborates with the team during morning and closing meeting</p><p>LEADERSHIP</p><p>· Possesses strong written and verbal communication skills, strong assessment, and decision-making skills</p><p>· Provides insight to Spiritleaf Manager in relationship to the customer experience</p><p>· Participates in ongoing staff education and through sharing of product knowledge</p><p>QUALIFICATIONS</p><p>· At least 1 years’ experience in a retail environment</p><p>· Proven success in offering an exceptional customer experience</p><p>· A passion for our product and changing the way the world sees cannabis</p><p>· A desire to have fun, laugh and support the customer and team member journey along the way</p><p>· You must be at least the minimum required legal age in your province, and be able to pass a police background check</p><p>· You must be a Qualified Cannabis Worker in addition to completing your provincial or territory training course (Cansell Course) and be able to provide a copy of the certificate</p><p>Expected start date: 2021-08-07</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $16.50 per hour</p><p>Additional pay:</p><ul><li>Tips</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Night shift</li><li>Weekends</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Spiritleaf Wellington St West"},"location":{"country":"Canada","address":"Ottawa, ON","city":"Ottawa","stateProvince":"ON"},"frontendLink":"/job-posting/spiritleaf-wellington-st-west/cannabis-concierge-wellington-west/998ebfef69b38364c094573cee2a05ec","title":"Cannabis Concierge - Wellington West","hash":"998ebfef69b38364c094573cee2a05ec","postingUrl":"https://ca.indeed.com/job/cannabis-concierge-wellington-west-5f75f9fbe658186f"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>COMPANY OVERVIEW Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. POSITION SUMMARY We are looking for a Call Center Associate that will be the liaison between Cresco Labs and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The ideal candidate will possess the drive to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. CORE JOB RESPONSIBILITIES Operate daily as both a patient advocate and a company advocate Call center associates will work with in-house cannabis experts to continue their journey of cannabis education. Speak with patients over the phone and in person regarding FAQs that may include the following General Questions about: Cannabis and specific Cresco Labs FL cannabis products Cresco Labs FL locations and delivery zones/schedules How to become a patient and make the most of the current FL medical marijuana program Create and execute patient orders in seed-to-sale software and the OMMU registry. Maintain a patient log. Follow up with patients post order to gather and communicate feedback on products and service. Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information. Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders Maintain orders and update CRM and patient log as necessary. May be required to support physician outreach team by working with physicians over the phone and face to face. Participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida. Must be able to clearly organize and communicate patient concerns and questions back to their direct report. Required competency to learn, understand, and perform functionality within: Seed-to-sale POS/CRM (Biotrack THC) FL Dept. of Health OMMU Patient Registry Delivery software task management Microsoft Office Suite; gmail/google, etc. SKILLS AND ATTRIBUTES The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position. JUDGMENT AND DECISION MAKING Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner. Demonstrates good judgment in respecting the confidentiality of patient and company information. Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties. REQUIREMENTS High School Diploma or equivalent Previous experience would be beneficial, but not necessary Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Bilingual and multi-lingual are encouraged to apply, but not required. Physical Demands: The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time - repetitive motion of hands, fingers and wrists. EEO Statement: We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Casselberry, FL, USA","city":"Casselberry","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/jooble-call-center-associate/0681ba0b241e4b199989627ebeaae17b","title":"Jooble - Call Center Associate","hash":"0681ba0b241e4b199989627ebeaae17b","postingUrl":"https://jooble.org/jdp/2857565960171507135/Call-Center-Associate-Casselberry%2C-FL"},{"employmentType":"Full-time, Part-time","postedOn":"6 days ago","description":"<div><p>If you are personable, detail-oriented, and passionate about helping others you might be a great fit for Miracle Greens! We are a home-grown, humble, and passionate dispensary that carries a wide variety of cannabis and hemp products for consumers new and old.</p><p>Budtenders work to provide customers with exceptional service, connecting people to the correct products! We are open to hiring full or part-time employees. The hours are somewhat flexible, and the tips are great!</p><p>We are looking for budtenders, starting immediately! Please email us a resume and brief cover letter explaining why you are right for the job, or stop in with a resume (during regular business hours) and ask for Alina!</p><p>Extensive cannabis experience is not a requirement, we are willing to train the correct personality!</p><p>OLCC Handler's permit is required and can be acquired online through the OLCC website. If you successfully receive your permit and are hired we will reimburse your fee!</p><p>Customer Service, Cash Handling, and previous Budtending experience are all huge advantages!</p><p>Job Types: Full-time, Part-time</p><p>Pay: $13.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>OLCC Handler's Permit (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private","name":"Miracle Greens"},"location":{"country":"United States","address":"Corvallis, OR 97330","city":"Corvallis","stateProvince":"OR"},"frontendLink":"/job-posting/miracle-greens/customer-service-associate/4921c658f25bfa6744203b5ddec2e99c","title":"Customer Service Associate","hash":"4921c658f25bfa6744203b5ddec2e99c","postingUrl":"https://www.indeed.com/job/customer-service-associate-5c57496bccc0afcf"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p><b>Client Care Representative</b></p><p>Représentant service à la clientèle</p><p><b>About Us: </b></p><p>GRx Medical is a team of cannabis experts committed to providing superior medical products and personalized service to Canadians. Throughout years serving patients, we understand the value and importance of high-quality medical cannabis in our patients’ life. From production to R&amp;D, we work towards one goal: safe, consistent and reliable cannabis products. From registration to delivery, our patient care team has made the process personal, simple and easy for our patients.</p><p>Our parent company, Galaxie Brands, produces products for the recreational market with new products being developed currently including vapes, beverages, and edibles.</p><p><b>Job Description: </b></p><p>Providing patients with exemplary customer care is the foundation of our patient care team, and as a member of the GRx Patient Care team, your responsibilities begin with answering questions from current and prospective clients, as well as from doctors and health care providers. You will help patients get registered and make recommendations based on their health care practitioner’s guidance to provide them with a product to alleviate their medical concerns while building and maintaining relationships, as well as promoting patient loyalty by providing efficient and accurate services.</p><p>The GRx patient care team works closely with cannabis clinics across Canada. You will be building partnerships with new clinics to promote GRx products and increase our patient base while maintaining existing relationships with clinics.</p><p>Galaxie Brands also provides recreational products through in house brands, partnered brands, and joint venture brands. As part of the team, you will have a thorough understanding of all recreational products offered in order to provide information and answers to customers as well as take customer complaints.</p><p><b>Job Type</b>: Maternity leave contract, remote</p><p><b>Key Responsibilities: </b></p><p><i>Medical Patient Care Support</i></p><ul><li>Target to get patients signed up within the first 24 hours of registration: patient registrations and renewals</li><li>Provide clear and concise answers to questions posed by patients, prospective patients, or clinics by phone.</li><li>Ensure compliance with all government regulations at all times</li><li>Educate patients and prospective patients on GRx range of product offerings</li><li>Maintain patient confidentiality at all times</li><li>Assist patients in placing orders over the phone</li><li>Troubleshoot any issues a patient may experience with their account or online orders</li><li>Receive patient complaints and respond according to internal procedures</li></ul><p><i>Recreational Client Support</i></p><ul><li>Receive customer complaints and respond according to internal procedures</li><li>Must have thorough knowledge of Galaxie in house brands, partner brands, and joint venture brands to address any questions or concerns</li><li>Share monthly report to internal stakeholders of all questions and reported answers</li></ul><p><i>Clinic Prospecting and Relations</i></p><ul><li>Prospect new clinics to secure contracts to increase patient registrations with GRx based on annual target</li><li>Must negotiate better clinic rates than current GRx average</li><li>Build and maintain relationships with cannabis clinics and provide all marketing and education materials</li><li>Conduct education sessions to clinic staff about GRx products and procedures</li></ul><p><i>Reporting</i></p><ul><li>Utilize reporting tools to determine insights in regards to patients, sales, and internal processes to be shared with management</li><li>Understand and analyze the competition through research and reporting</li><li>Provide detailed call logs of all interactions with patients and customers</li></ul><p><b>Job Qualifications: </b></p><ul><li>Bilingual in French and English</li><li>Excellent listening and communication skills</li><li>Ability to build relationships with patients</li><li>Proven sales and negotiation experience</li><li>Ability to think quickly and react accordingly</li><li>Work well independently as well as in a team setting</li><li>Strong in problem solving: ability to define processes and contribute to the growth the of team</li><li>Strong organizational skills: attention to detail, ability to multitask with ease</li></ul><ul><li>Experience with Microsoft Suite</li><li>Experience working in cannabis is considered an asset</li></ul><p><b>* Performance bonus to be reviewed at end of term</b></p><p>Job Type: Full-time</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Disability insurance</li><li>Extended health care</li><li>Life insurance</li><li>On-site parking</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />Anyone entering the facility is required to complete a COVID-19 screening questionnaire and a temperature check. No mask, no entry.</p><p>Language:</p><ul><li>English (required)</li><li>French (required)</li></ul><p>Work remotely:</p><ul><li>Yes</li></ul></div>","company":{"companyType":"Private/Growth","name":"Galaxie Brands Corporation","logoUrl":"/logos/galaxie-brands-corporation-7f1bee02ccd91e92776bd6527ef67c95.jpeg"},"location":{"country":"Canada","address":"Hamilton, ON","city":"Hamilton","stateProvince":"ON"},"frontendLink":"/job-posting/galaxie-brands-corporation/client-care-representative-representant-service-a-la-clientele/9039ebde9acde272ccb93f87ac2a7620","title":"Client Care Representative - Représentant service à la clientèle","hash":"9039ebde9acde272ccb93f87ac2a7620","postingUrl":"https://ca.indeed.com/job/client-care-representative-représentant-service-à-la-clientèle-4c8087a14db101f1"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>Customer Experience Analyst, Cannabis Operations</p><p>Clerk R15</p><p>At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province. The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of non-medical cannabis and beverage alcohol within the province, as well as the household retail brands of BC Cannabis Stores and BC Liquor Stores.</p><p>We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.</p><p>The LDB has been assigned to distribute, wholesale and sell non-medicinal cannabis inclusive of a government owned online channel with a mandate to support government’s key priorities of protecting children and youth, ensuring health and safety standards, and keeping the criminal element out of the supply chain. Following legalization, the BCLDB began distribution and wholesale of cannabis, and operating BC Cannabis Stores in a growing number of locations across the province. Since 2018 the BC Cannabis Stores chain has grown to 28 locations with more growth planned all across the province. Cannabis operations within the BCLDB includes the Distribution, Merchandising, Retail Operations, Supply Chain, and Marketing departments.</p><p>The Customer Experience Analyst plays a key role in supporting the Customer Experience Manager in the development of wholesale processes and LDB business relationships with private cannabis retailers. This individual will collaborate with retailers to collect feedback. They will drive the analysis of customer feedback and processes to support process improvement initiatives that improve the B2B customer experience. The Customer Experience Analyst will work closely with a variety of LDB teams including Customer Care, Distribution, Wholesale Supply Chain, Store Operations, and Merchandising to collect information and implement process improvement. This role will also support the Customer Experience Manager with quality assurance and product recall processes to ensure a safe and secure supply for all LDB customers.</p><p>A criminal record check is required.</p><p>For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.</p><p>An eligibility list for permanent or temporary future opportunities may be established.</p><p><b>Position Requirements:</b></p><p><b>Education and Experience:</b></p><p>• Bachelor’s degree or diploma in business administration or a related field.</p><p>• A minimum of 1 year of recent, related experience* in customer service with external customers.</p><p><b>• Recent, related work experience must include:</b></p><p>• Experience in creating and editing customer communications.</p><p><b>Preferred qualifications include:</b></p><p>• Experience conducting projects/initiatives to improve operational processes related to customer experience, including working closely with clients to identify operational requirements and developing documentation to guide the configuration and development of new business processes and/or technology solutions.</p><p>• Experience with reporting tools (i.e., Cognos/Tableau).</p><p>• Experience in the non-medical cannabis industry.</p><p><b>How to Apply &amp; Application Requirements:</b></p><p>In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description.</p><p>A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.</p><p>Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.</p><p>For specific position-related enquiries, please contact Bryan Taylor, HR Advisor, Talent &amp; Compensation at 604-252-6386 .</p><p>Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to [email protected] before the stated closing time, and they will respond as soon as possible to assist you.</p><p>NOTE: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition</p></div>","company":{"website":"bcldb.com","name":"Liquor Distribution Branch"},"location":{"country":"Canada","address":"Burnaby, BC","city":"Burnaby","stateProvince":"BC"},"frontendLink":"/job-posting/liquor-distribution-branch/customer-experience-analyst-cannabis-operations/f9fa6ae953c5892d4337cd7287247fec","title":"Customer Experience Analyst, Cannabis Operations","hash":"f9fa6ae953c5892d4337cd7287247fec","postingUrl":"https://www.jobsearchine.ca/job/Customer-Experience-Analyst-Cannabis-Operations/6c483fef9e6a"},{"postedOn":"3 days ago","description":"<div><div><p><b>Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana and Arkansas – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, dental, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.</b></p><div><div><div><h2><b>Job Summary</b></h2></div><div><p>Engages with customers, provides efficient checkout services, bags and transports groceries, locates products and conducts price verifications. Maintains proficiency regarding transactions and accuracy of tender. Performs various customer service duties while maintaining a safe and sanitary shopping environment.</p></div></div><div><div><h2><b>Essential Duties and Responsibilities</b></h2></div><div><ul><li>Ensures correct checkout totals for customers by properly weighing, keying, and scanning items. Maintains accurate money count in register at all times.</li><li>Accesses or memorizes product codes and remains familiar with ad and special items.</li><li>Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.</li><li>Maintains friendly and customer-service-oriented attitude by greeting customers, answering questions, locating and promoting products, and responding to complaints.</li><li>Promotes enrollment in Thank You Card program and assists customers with sign up process, where applicable.</li><li>Ensures groceries are bagged properly by putting like items together, limiting bag weight, preventing food cross-contamination, and ensuring customer receipt of all purchased items.</li><li>Takes precaution when handling objects to avoid damage to products, property, etc.</li><li>Ensures front-end racks, drink coolers and cleaning supply stations are stocked, cleaned, and presentable.</li><li>Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures. Complies with all Company policies and procedures.</li><li>Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products.</li></ul></div></div><div><div><h2><b>Knowledge, Skills and Abilities</b></h2></div><div><ul><li>Basic knowledge of cash register.</li><li>Basic knowledge of tender policies and procedures.</li><li>Basic mathematical and counting skills.</li><li>Ability to learn new technology systems, methods and processes.</li><li>Ability to remain courteous with customers at all times.</li><li>Ability to communicate effectively with customers and partners in written and verbal form.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to maintain a high level of accuracy.</li><li>Ability to work flexible schedules including nights, weekends and holidays.</li></ul></div></div><div><div><h2><b>Education, Experience, and Qualifications</b></h2></div><div><ul><li>Typically involves on the job training.</li><li>Minimum of 16 years of age required.</li><li>TABC/LACT certification required where applicable.</li></ul></div></div><div><div><h2><b>Physical Demands</b></h2></div><div><ul><li>Continuously required to use close vision, distance vision, depth perception or the ability to focus.</li><li>Continuously required to talk and hear.</li><li>Continuously required to use hands for reaching, touching or handling.</li><li>Continuously required to use fine finger movements (ex. sorting and typing).</li><li>Continuously required to stand or walk.</li><li>Frequently required to push, pull, maneuver or lift objects up to 40 lbs.</li><li>Frequently required to bend, kneel or squat.</li><li>Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.</li><li>Occasionally required to climb, balance, stoop or crawl.</li><li>Attendance at work is required.</li></ul></div></div><div><div><h2><b>Work Context and Environment</b></h2></div><div><ul><li>Work is generally performed in a retail store.</li><li>Occasionally exposed to cleaning agents.</li><li>Noise level varies.</li></ul></div></div></div><p><b>Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.</b></p></div></div>","company":{"companyType":"Private/Established","name":"Brookshire Grocery Company","logoUrl":"/logos/brookshire-grocery-company-e2168eff83bb67176c35e69e2535becb.jpeg"},"location":{"country":"United States","address":"Minden, LA","city":"Minden","stateProvince":"LA"},"frontendLink":"/job-posting/brookshire-grocery-company/cashier/51ed39cc947cb462bf96a8c8bb7cd3b2","title":"Cashier","hash":"51ed39cc947cb462bf96a8c8bb7cd3b2","postingUrl":"https://www.indeed.com/job/cashier-2eaa3f818232ab37"},{"postedOn":"3 days ago","description":"<div><div><p><b>Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana and Arkansas – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, dental, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.</b></p><div><div><div><b>Job Summary</b></div><div><p>Engages with customers, provides efficient checkout services, bags and transports groceries, locates products and conducts price verifications. Maintains proficiency regarding transactions and accuracy of tender. Performs various customer service duties while maintaining a safe and sanitary shopping environment.</p></div></div><div><div><b>Essential Duties and Responsibilities</b></div><div><ul><li>Ensures correct checkout totals for customers by properly weighing, keying, and scanning items. Maintains accurate money count in register at all times.</li><li>Accesses or memorizes product codes and remains familiar with ad and special items.</li><li>Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.</li><li>Maintains friendly and customer-service-oriented attitude by greeting customers, answering questions, locating and promoting products, and responding to complaints.</li><li>Promotes enrollment in Thank You Card program and assists customers with sign up process, where applicable.</li><li>Ensures groceries are bagged properly by putting like items together, limiting bag weight, preventing food cross-contamination, and ensuring customer receipt of all purchased items.</li><li>Takes precaution when handling objects to avoid damage to products, property, etc.</li><li>Ensures front-end racks, drink coolers and cleaning supply stations are stocked, cleaned, and presentable.</li><li>Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures. Complies with all Company policies and procedures.</li><li>Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products.</li></ul></div></div><div><div><b>Knowledge, Skills and Abilities</b></div><div><ul><li>Basic knowledge of cash register.</li><li>Basic knowledge of tender policies and procedures.</li><li>Basic mathematical and counting skills.</li><li>Ability to learn new technology systems, methods and processes.</li><li>Ability to remain courteous with customers at all times.</li><li>Ability to communicate effectively with customers and partners in written and verbal form.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to maintain a high level of accuracy.</li><li>Ability to work flexible schedules including nights, weekends and holidays.</li></ul></div></div><div><div><b>Education, Experience, and Qualifications</b></div><div><ul><li>Typically involves on the job training.</li><li>Minimum of 16 years of age required.</li><li>TABC/LACT certification required where applicable.</li></ul></div></div><div><div><b>Physical Demands</b></div><div><ul><li>Continuously required to use close vision, distance vision, depth perception or the ability to focus.</li><li>Continuously required to talk and hear.</li><li>Continuously required to use hands for reaching, touching or handling.</li><li>Continuously required to use fine finger movements (ex. sorting and typing).</li><li>Continuously required to stand or walk.</li><li>Frequently required to push, pull, maneuver or lift objects up to 40 lbs.</li><li>Frequently required to bend, kneel or squat.</li><li>Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.</li><li>Occasionally required to climb, balance, stoop or crawl.</li><li>Attendance at work is required.</li></ul></div></div><div><div><b>Work Context and Environment</b></div><div><ul><li>Work is generally performed in a retail store.</li><li>Occasionally exposed to cleaning agents.</li><li>Noise level varies.</li></ul></div></div></div><p><b>Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.</b></p></div></div>","company":{"companyType":"Private/Established","name":"Brookshire Grocery Company","logoUrl":"/logos/brookshire-grocery-company-e2168eff83bb67176c35e69e2535becb.jpeg"},"location":{"country":"United States","address":"Natchitoches, LA","city":"Natchitoches","stateProvince":"LA"},"frontendLink":"/job-posting/brookshire-grocery-company/cashier/0b3259b89a037c577445b4ca9e52bf1d","title":"Cashier","hash":"0b3259b89a037c577445b4ca9e52bf1d","postingUrl":"https://www.indeed.com/job/cashier-8e6c99fd56d63c4b"},{"employmentType":"Part-time","postedOn":"12 days ago","description":"<div><p><b>About us</b></p><p>Hemp Ville CBD</p><p>HempVille CBD Southaven provides the top CBD &amp; Delta-8 brands &amp; products in the business along with the best trained, educated staff to offer our customers a natural alternative to pharmaceuticals and their health needs.</p><p>Applicant will be required to manage shifts and must have the ability to work by themselves once trained. Applicant must be detailed oriented, dependable, honest with high integrity, great people and communication skills, and must have the desire to learn about the CBD industry and help people with their needs. Applicant must be a minimum of 21 years of age and have dependable transportation.</p><p>Job Type: Part-time</p><p>Pay: $9.00 - $12.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Southaven, MS 38671: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Hemp Ville CBD"},"location":{"country":"United States","address":"Southaven, MS 38671","city":"Southaven","stateProvince":"MS"},"frontendLink":"/job-posting/hemp-ville-cbd/customer-service-representative/a207d72bf1757d7f914d3be7c823b37f","title":"Customer Service Representative","hash":"a207d72bf1757d7f914d3be7c823b37f","postingUrl":"https://www.indeed.com/job/customer-service-representative-6c7c4d0388bed111"},{"employmentType":"Full-time","postedOn":"10 days ago","description":"<div><p>Location: Northampton, MA</p><p><b>PARALLEL</b></p><p>Everyone is welcome here. Each of us is unique, and thats what makes us amazing. We believe in inclusiveness and celebrating each persons individuality because theres power in bringing people with different points of view and life experiences together. Thats why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, theres no limit to what we can achieve.</p><p><b>IN A NUTSHELL</b></p><p>The Guide is responsible for interacting with patients in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. Report directly to the Store Manager, Assistant Store Manager, and Lead Guides.</p><p>This role is with Massachusetts (NETA), one of the renowned retail brands under the Parallel umbrella.</p><p>Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit</p><p><b>WHAT YOU WILL BE DOING</b></p><p>Follow NETA Policies &amp; Procedures for daily operations and fully comply with state medical marijuana regulations</p><p>Model best-in-class service that consistently exceeds our customers expectations and builds a long-term rapport</p><p>Provide product expertise and knowledge to patients and explain the potential benefits of each various type and strain of medical marijuana, as well as methods of use</p><p>Identify unique needs of each individual patient by demonstrating compassion, empathy and sensitivity</p><p>Answer patient and caregiver questions and provide resources to assist in their medical use of marijuana</p><p>Participate in the patient intake process, maintaining appropriate paperwork and patient records</p><p>Maintain privacy and confidentiality of sensitive patient information</p><p>Accurately receive, prepare and complete patient orders and sales utilizing point-of-sale and</p><p>Accurately enter all patient record information within point of sale system</p><p>Help to ensure the store is stocked, clean and in proper operational order</p><p>Work in close coordination with a team of other patient services associates</p><p>Supports the team work effort in both opening and closing procedures</p><p>Act as a liaison between patients and NETA management to continually improve the customer experience</p><p>Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brand</p><p>Performs other duties and tasks as assigned</p><p><b>EXPERIENCE AND SKILLS YOULL BRING</b></p><p>Age 21 or over (Required)</p><p>High School Diploma or equivalent (Required)</p><p>Valid Government-Issued Photo ID (Required)</p><p>Previous retail or customer service experience (Required)</p><p>Knowledge of basic computer skills, point of sale software and cash management (Required)</p><p>Must successfully complete role specific training program. This includes passing the Dispensing test at the conclusion of the training program and independently perform all functions of the role</p><p>Ability to deal with problems and resolve in a professional manner</p><p>Must be available to work weekends and applicable holidays</p><p>Positive attitude and strong work ethic</p><p>Demonstrates high emotional intelligence</p><p>Ability to effectively multi-task</p><p>Must be highly organized and have extreme attention to detail</p><p>Passionate about the importance of medical marijuana</p><p><b>YOU WILL BE SUCCESSFUL IF YOU</b></p><p>Are self-motivated; micro-managing isnt fun for anyone</p><p>Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>Can work fast and be flexible; our industry is always changing</p><p>Play nice with others; we collaborate with each other a lot</p><p>Think creatively; sometimes, the traditional solution isnt the best one</p><p><b>WHAT YOU GET</b></p><p>Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs</p><p>Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>Employee discount</p><p>Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>Ability to stand for prolonged periods of time, and perform weighing, counting, calculating and computer processing operations.</p><p>Ability to lift 30 lbs. unassisted.</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision why we exist is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission how we will do this is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 24935</p></div>","company":{"companyType":"Public/Growth","name":"Neta"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/neta/jooble-customer-care-representative/5e205efebc0f7894e2ec97365ee374dc","title":"Jooble - Customer Care Representative","hash":"5e205efebc0f7894e2ec97365ee374dc","postingUrl":"https://jooble.org/jdp/-7278086461381315017/Customer-Care-Representative-Leeds%2C-MA"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>COMPANY OVERVIEW Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards. The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant. CORE JOB RESPONSIBILITIES Create a best-in-class patient experience in accordance with Cresco Labs/ Sunnyside* standards. Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes. Manage PayMaster timekeeping and payroll for call center team. Lead, coach, and train call center team on Company Standards and Operational Procedures. Assist in Recruiting, hiring, and retaining a high performing team. Assist in employee evaluations, documentation, coaching's, and trainings. Provides constructive feedback that facilitates improvement. Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product. Monitor employees calls and provide monthly quality reviews. Resolve escalations to ensure customer satisfaction. Review patient feedback for QA concerns and identify ways to improve the patient customer service experience. Oversee audits on multiple platforms. Maintain accurate transactions in All Leaves. Review daily/weekly product promotions with the team and any website changes. Proactively mitigate business, operational &amp; governance risks. Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA. Required competency to learn, understand, and accurately perform functionality within: Seed-to-sale POS/CRM (Biotrack THC) FL Dept. of Health OMMU Patient Registry Delivery software task management Microsoft Office suite: Gmail/google suite; etc. Maintain strictest confidentiality in compliance with HIPAA guidelines. Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education. Order Supplies for Call Center Fern Park department. Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed. REQUIREMENTS Bachelor's degree in business or comparable experience preferred. At least 21 years of age and authorized to work in the U.S. 3+ years of Customer Service experience, preferably in a call center environment 3+ years previous experience managing and leading 5-15 employees. Experience in training employees in customer service. Excellent customer service and conflict management skills. Effective communication skills both written and verbal. Excellent interpersonal skills both verbal and non-verbal Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives. Ability to lead by example in a fast-paced and constantly changing environment. Proven leadership and success in highly regulated environment Knowledge of office management systems and proficiency using MS Office. Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above. High Integrity. You keep your word, follow through, and always do the right thing. Must comply with all legal or company regulations for working in the industry MUST BE Available weekdays, weekends, holidays, etc. Physical Demands: The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time - repetitive motion of hands, fingers, and wrists. EEO Statement: We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Casselberry, FL, USA","city":"Casselberry","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/jooble-call-center-assistant-manager/4721bd2df9cdf4564b52851c458f5a59","title":"Jooble - Call Center Assistant Manager","hash":"4721bd2df9cdf4564b52851c458f5a59","postingUrl":"https://jooble.org/jdp/342342860426152074/Call-Center-Assistant-Manager-Casselberry%2C-FL"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Would you like to be an essential part of the medical marijuana industry? CannaMD is looking for patient liaisons to join our company and continue to help us grow. If you are interested in helping patients in the state of Florida obtain their medical marijuana certifications and want to be part of a team of highly knowledgeable sales, customer service, and medical staff, CannaMD is the place to be!</p><p>Our team members enjoy:</p><ul><li>Working from home</li></ul><ul><li>Paid time off (after a probationary period)</li></ul><ul><li>Bonus opportunities</li></ul><ul><li>Benefits</li></ul><ul><li>Paid Training</li></ul><ul><li>Performance-oriented pay culture</li></ul><ul><li>And more!</li></ul><p>Playing an integral role in enhancing the quality of lives for our patients is incredibly rewarding and we believe the caring, honest people working with us can truly make a difference. If you feel you have what it takes to show patients here in Florida the impact medical marijuana can have on their lives, please apply to join the CannaMD family today!</p><p>This job is a work from home position. Candidates must have access to a computer (laptop preferred). You will be placing and taking calls with current and potential patients.</p><p>Communication skills and an excellent phone presence are a must. Previous phone sales experience is strongly suggested. The objective will be to retain current patients and handle customer service calls, as well as sell our services to callers interested in obtaining their medical cannabis certifications. We are a digital company and candidates must have a basic knowledge of technology.</p><p>Patient liaison duties and responsibilities include (but are not limited to):</p><ul><li>Completing outbound and inbound calls to and from patients or potential patients with questions regarding obtaining or renewing a medical marijuana recommendation</li></ul><ul><li>Scheduling and/or rescheduling appointments and processing payments</li></ul><ul><li>Utilizing the CRM system and EMR patient platform efficiently with minimal errors</li></ul><ul><li>Providing the best customer service possible to all of our patients</li></ul><ul><li>Providing patients with information regarding our processes, procedures, and pricing</li></ul><ul><li>Utilizing sales tools provided to sell our services and optimize the amount of money collected</li></ul><ul><li>Demonstrating critical thinking when appropriate</li></ul><ul><li>Communicating effectively</li></ul><ul><li>Frequently checking CannaMD emails and responding in a timely manner</li></ul><p>Patient liaisons must:</p><ul><li>Be familiar with state laws in regards to medical marijuana recommendations and use provided during training</li></ul><ul><li>Have a computer (laptop preferred), computer skills, mobile phone, and internet access</li></ul><p>Preferred (but not required) credentials and/or experience:</p><ul><li>Bachelor's degree or equivalent</li></ul><ul><li>Sales experience, phone sales experience is a plus</li></ul><ul><li>Customer service experience</li></ul><p>We are looking for a full-time employee that is available Saturday and Sunday from 12pm-8pm, and three weekdays of their choice, also working the hours of 12pm-8pm.</p><p>The hourly rate will start at $13 per hour plus bonuses (after one month of employment) and will increase based on performance.</p><p>Job Types: Full-time</p><p>Pay: $13.00 per hour</p><p>COVID-19 considerations: Work from home position</p><p>Job Type: Full-time</p><p>Pay: $13.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>COVID-19 considerations:<br />This is a work from home position.</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Sales: 5 years (Preferred)</li></ul><p>Shift Availability:</p><ul><li>Night Shift (Required)</li></ul><p>Work Location:</p><ul><li>Multiple locations</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul></div>","company":{"companyType":"Private/Growth","name":"CannaMD","logoUrl":"/logos/cannamd-980c3b929db059bcc6011f0b41904f79.jpeg"},"location":{"country":"United States","address":"Miami, FL","city":"Miami","stateProvince":"FL"},"frontendLink":"/job-posting/cannamd/patient-liaison-customer-service/321e5e2e052edbb3c601f2629c04c0f5","title":"Patient Liaison (Customer Service)","hash":"321e5e2e052edbb3c601f2629c04c0f5","postingUrl":"https://www.indeed.com/job/patient-liaison-customer-service-532395e5d7338335"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Customer Service Specialist</b></p><p>These are exciting times at Arcadia! Our research &amp; discovery expertise led us to establish novel consumer products in safflower and wheat. Our similar work in hemp puts us in a position to offer specialty CBD to an emerging industry. We’ve recently acquired multiple brands giving us an exciting portfolio of products in the health &amp; wellness space as we pursue our mission of Healthy People and Healthy Planet. All told, we have solidified and strengthened our position as a unique consumer-focused organization producing innovative offerings in the health, wellness, and nutrition industries.</p><p><b>Position Summary</b></p><p>The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints. This is a full-time, exempt position.</p><p>*Please note that this position is based in Chatsworth/Los Angeles, CA.</p><p><b>Key Responsibilities</b></p><ul><li>Receive, review, and process customer orders accurately and in a timely manner.</li><li>Function as the central point of contact for all orders.</li><li>Provide best in class customer service to every Arcadia Biosciences Inc customer</li><li>Collaborate with fulfillment &amp; logistics teams to execute orders per customer requirements.</li><li>Communicate changes to orders to all internal and external stakeholders as needed.</li><li>Provide customers with proactive communication regarding potential order issues and escalate as appropriate.</li><li>Onboard new customers as needed.</li><li>Serve as the hub of communications for consumer inquiries. Ensures inquiries and complaints are handled appropriately.</li><li>Other duties and responsibilities as required.</li></ul><p><b>Skill Requirements</b></p><ul><li>Education Minimum: High school diploma or equivalent, college degree preferred.</li><li>2 years customer service experience at a CPG company preferred.</li><li>Must have a strong sense of urgency and responsiveness to our customers.</li><li>Excellent oral and written communication skills.</li><li>Detail oriented, able to multi-task, prioritize, and manage time effectively.</li><li>Ability to problem solve.</li><li>Team player, and ability to work well with a diverse set of people.</li><li>Self-starter who can think independently and can operate with limited supervision.</li><li>Demonstrated ability to follow through on commitments.</li><li>Must be proficient in Microsoft Office Suite.</li><li>Experience with SAP B1 ERP preferred.</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li>Bachelor’s degree in business, accounting, finance or related discipline</li><li>Two (2) years’ plus experience in a direct accounting role</li><li>Public accounting and/or public company experience a plus</li><li>Experience or familiarity with ERP systems</li><li>Ability to sit, stand or walk for up to two (2) hours consecutively.</li><li>Ability to travel (domestically) on occasion</li></ul><p><b>Misc. Requirements</b></p><ul><li>The position is located in Chatsworth Los Angeles, CA with no remote work option</li><li>Must be 21 years of age or older.</li><li>Must comply with all legal or company regulations for working in the industry.</li><li>Work revolves around objectives, projects, and priorities, not hours.</li><li>Willingness &amp; ability to work irregular hours (evenings &amp; weekends) on occasion (per business demands)</li><li>Selected candidate will be required to complete a post offer, pre-employment background check.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>California: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>accounting: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Arcadia Biosciences, Inc.","logoUrl":"/logos/arcadia-biosciences-inc-4878d7d2dfe63d22f3b6d5b2e04921bc.png"},"location":{"country":"United States","address":"Woodland Hills, CA 91311","city":"Woodland Hills","stateProvince":"CA"},"frontendLink":"/job-posting/arcadia-biosciences-inc/customer-service-specialist/ec3c9139144b0a7c586b827babca3ec1","title":"Customer Service Specialist","hash":"ec3c9139144b0a7c586b827babca3ec1","postingUrl":"https://www.indeed.com/job/customer-service-specialist-0e05f23d370a78df"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Customer Service Specialist</b></p><p>These are exciting times at Arcadia! Our research &amp; discovery expertise led us to establish novel consumer products in safflower and wheat. Our similar work in hemp puts us in a position to offer specialty CBD to an emerging industry. We’ve recently acquired multiple brands giving us an exciting portfolio of products in the health &amp; wellness space as we pursue our mission of Healthy People and Healthy Planet. All told, we have solidified and strengthened our position as a unique consumer-focused organization producing innovative offerings in the health, wellness, and nutrition industries.</p><p><b>Position Summary</b></p><p>The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints. This is a full-time, exempt position.</p><p>*Please note that this position is based in Chatsworth/Los Angeles, CA.</p><p><b>Key Responsibilities</b></p><ul><li>Receive, review, and process customer orders accurately and in a timely manner.</li><li>Function as the central point of contact for all orders.</li><li>Provide best in class customer service to every Arcadia Biosciences Inc customer</li><li>Collaborate with fulfillment &amp; logistics teams to execute orders per customer requirements.</li><li>Communicate changes to orders to all internal and external stakeholders as needed.</li><li>Provide customers with proactive communication regarding potential order issues and escalate as appropriate.</li><li>Onboard new customers as needed.</li><li>Serve as the hub of communications for consumer inquiries. Ensures inquiries and complaints are handled appropriately.</li><li>Other duties and responsibilities as required.</li></ul><p><b>Skill Requirements</b></p><ul><li>Education Minimum: High school diploma or equivalent, college degree preferred.</li><li>2 years customer service experience at a CPG company preferred.</li><li>Must have a strong sense of urgency and responsiveness to our customers.</li><li>Excellent oral and written communication skills.</li><li>Detail oriented, able to multi-task, prioritize, and manage time effectively.</li><li>Ability to problem solve.</li><li>Team player, and ability to work well with a diverse set of people.</li><li>Self-starter who can think independently and can operate with limited supervision.</li><li>Demonstrated ability to follow through on commitments.</li><li>Must be proficient in Microsoft Office Suite.</li><li>Experience with SAP B1 ERP preferred.</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li>Bachelor’s degree in business, accounting, finance or related discipline</li><li>Two (2) years’ plus experience in a direct accounting role</li><li>Public accounting and/or public company experience a plus</li><li>Experience or familiarity with ERP systems</li><li>Ability to sit, stand or walk for up to two (2) hours consecutively.</li><li>Ability to travel (domestically) on occasion</li></ul><p><b>Misc. Requirements</b></p><ul><li>The position is located in Chatsworth Los Angeles, CA with no remote work option</li><li>Must be 21 years of age or older.</li><li>Must comply with all legal or company regulations for working in the industry.</li><li>Work revolves around objectives, projects, and priorities, not hours.</li><li>Willingness &amp; ability to work irregular hours (evenings &amp; weekends) on occasion (per business demands)</li><li>Selected candidate will be required to complete a post offer, pre-employment background check.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>California: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>accounting: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Arcadia Biosciences, Inc.","logoUrl":"/logos/arcadia-biosciences-inc-4878d7d2dfe63d22f3b6d5b2e04921bc.png"},"location":{"country":"United States","address":"Chatsworth, CA 91311","city":"Chatsworth","stateProvince":"CA"},"frontendLink":"/job-posting/arcadia-biosciences-inc/customer-service-specialist/0df0fe866ef1a3953e70c2a85d30a78e","title":"Customer Service Specialist","hash":"0df0fe866ef1a3953e70c2a85d30a78e","postingUrl":"https://www.indeed.com/job/customer-service-specialist-3219a497d7396b0d"}]