1997 results
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Client Care Specialist (Budtender)

Herbiculture Ontario Inc Toronto, ON
Apply Now Copy link

WHO WE ARE

We are a local family-owned dispensary that is expanding into Toronto from Maryland, USA. Our retail store is fully licensed to provide cannabis products to customers in Ontario. We are excited to bring our many years of cannabis experience from the USA into Canada! At Herbiculture, we believe that every team member plays a vital role to our success and we rely on each other to foster our growth both professionally and personally. Our team members work in manners that respect each other and hold each other accountable to do the right thing every day. If you want to work in a fast-paced startup company where your ideas will be heard, we’re the company for you! You will be able to make an impact on our operations and be able to grow with the company. We are striving to be a positive addition to our community by providing a friendly and approachable environment for anyone who is interested in our products.

WHAT WE OFFER

  • Employee discounts for our products
  • Environment where you are treated as a valued team member
  • Ability to have your ideas heard and make positive changes in the company
  • Recognition of potential and performance
  • Competitive pay
  • Additional paid personal emergency days off

WHO WE ARE LOOKING FOR

This role is perfect for you if you have worked in a regulated cannabis retail environment before, and are passionate about the cannabis industry and products. Other people describe you as friendly and approachable and you would go out of your way to help others. You are a problem solver who listens keenly to what others are saying and interprets their needs accordingly. You enjoy sharing your knowledge and experiences by educating and recommending the best products that fit each customer’s needs. You strive to provide the best customer service that every customer deserves. You are comfortable working in various roles where no two days would be the same and understand that you have to comply with rules and regulations that govern the Company.

WHAT YOU WILL BE DOING

  • Warmly greeting and welcoming each guest/customer
  • Maintaining a clean, welcoming, and comfortable atmosphere for everyone in the store
  • Assisting customers by educating them about different promotions, products, and uses
  • Ensuring every customer is aware of our promotions so they can get the best deal for their purchase
  • Listening attentively to customers and recommending the appropriate products that fits their needs
  • Ensuring that storefront is sufficiently stocked and that products are correctly displayed
  • Efficiently operating the POS system, ATM terminals, and cash drawer in order to complete transactions and maintain accurate records
  • Fulfilling cannabis orders
  • Executing proper opening and closing procedures so that the store is well maintained for optimal operation
  • Complying with Herbiculture’s policies, standards, and governing legislations
  • Additional responsibilities specific to the client to whom the Customer Care Specialist is assigned may be given
  • In partnership with the leadership team support in elevating the atmosphere and experience for team members and guests while upholding Federal and Provincial compliance to the highest standard.
  • Lead by example in providing first-class guest experiences and service standard.
  • Support in training and developing our retail teams to increase profitability.

YOUR ABILITIES:

  • Able to provide and maintain high standard customer service skills in a fast-paced and busy environment
  • Excellent verbal communication, interpersonal, and active listening skills
  • Problem solving, negotiating, mediating, and conflict resolution skills
  • Ability to multi-task for extended periods of time
  • Willingness to work flexible hours, including evenings, weekends, and holidays
  • Be detailed oriented
  • Basic knowledge of math and computer functions
  • Ability to work accurately, quickly, and efficiently


JOB REQUIREMENTS:

  • At least 19 years of age according to the Cannabis Act and Regulations of Ontario
  • A minimum of 1 year of experience working in a regulated cannabis retail environment
  • A minimum of 2 years relevant experience in sales and/or customer service
  • Ability to achieve a passing score for AGCO-required CannSell training course
  • Comfortable with computers and other forms of technology

Preferred

  • High school diploma, or equivalent; Bachelor’s degree preferred

Other

  • Proficiency in Cantonese or Mandarin an asset


NEXT STEPS

If this sounds like you, then we want you to join us! Apply online with your resume and if we think you’re the person we’re looking for, we’ll reach out to learn more about you.


Herbiculture is dedicated to offer Equal Employment Opportunity. We welcome all applicants and employees equally regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinance.

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We are striving to be a positive addition to our community by providing a friendly and approachable environment for anyone who is interested in our products.</p><p><b>WHAT WE OFFER</b></p><ul><li>Employee discounts for our products</li><li>Environment where you are treated as a valued team member</li><li>Ability to have your ideas heard and make positive changes in the company</li><li>Recognition of potential and performance</li><li>Competitive pay</li><li>Additional paid personal emergency days off</li></ul><p><b>WHO WE ARE</b><b> </b><b>LOOKING FOR</b></p><p>This role is perfect for you if you have worked in a regulated cannabis retail environment before, and are passionate about the cannabis industry and products. Other people describe you as friendly and approachable and you would go out of your way to help others. You are a problem solver who listens keenly to what others are saying and interprets their needs accordingly. You enjoy sharing your knowledge and experiences by educating and recommending the best products that fit each customer’s needs. You strive to provide the best customer service that every customer deserves. You are comfortable working in various roles where no two days would be the same and understand that you have to comply with rules and regulations that govern the Company.</p><p><b>WHAT YOU WILL BE DOING</b></p><ul><li>Warmly greeting and welcoming each guest/customer</li><li>Maintaining a clean, welcoming, and comfortable atmosphere for everyone in the store</li><li>Assisting customers by educating them about different promotions, products, and uses</li><li>Ensuring every customer is aware of our promotions so they can get the best deal for their purchase</li><li>Listening attentively to customers and recommending the appropriate products that fits their needs</li><li>Ensuring that storefront is sufficiently stocked and that products are correctly displayed</li><li>Efficiently operating the POS system, ATM terminals, and cash drawer in order to complete transactions and maintain accurate records</li><li>Fulfilling cannabis orders</li><li>Executing proper opening and closing procedures so that the store is well maintained for optimal operation</li><li>Complying with Herbiculture’s policies, standards, and governing legislations</li><li>Additional responsibilities specific to the client to whom the Customer Care Specialist is assigned may be given</li><li>In partnership with the leadership team support in elevating the atmosphere and experience for team members and guests while upholding Federal and Provincial compliance to the highest standard.</li><li>Lead by example in providing first-class guest experiences and service standard.</li><li>Support in training and developing our retail teams to increase profitability.</li></ul><p><b>YOUR ABILITIES:</b></p><ul><li>Able to provide and maintain high standard customer service skills in a fast-paced and busy environment</li><li>Excellent verbal communication, interpersonal, and active listening skills</li><li>Problem solving, negotiating, mediating, and conflict resolution skills</li><li>Ability to multi-task for extended periods of time</li><li>Willingness to work flexible hours, including evenings, weekends, and holidays</li><li>Be detailed oriented</li><li>Basic knowledge of math and computer functions</li><li>Ability to work accurately, quickly, and efficiently</li></ul><p></p><p><b><br />JOB REQUIREMENTS:</b></p><ul><li>At least 19 years of age according to the Cannabis Act and Regulations of Ontario</li><li>A minimum of 1 year of experience working in a regulated cannabis retail environment</li><li>A minimum of 2 years relevant experience in sales and/or customer service</li><li>Ability to achieve a passing score for AGCO-required CannSell training course</li><li>Comfortable with computers and other forms of technology</li></ul><p>Preferred</p><ul><li>High school diploma, or equivalent; Bachelor’s degree preferred</li></ul><p>Other</p><ul><li>Proficiency in Cantonese or Mandarin an asset</li></ul><p></p><p><b><br />NEXT STEPS</b></p><p>If this sounds like you, then we want you to join us! Apply online with your resume and if we think you’re the person we’re looking for, we’ll reach out to learn more about you.</p><p></p><p><i><br />Herbiculture is dedicated to offer Equal Employment Opportunity. We welcome all applicants and employees equally regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinance.</i></p></div></div></div>","company":{"companyType":"Private","name":"Herbiculture Ontario Inc","logoUrl":"/logos/herbiculture-ontario-inc-7c3dded85c41e8bc936175c91e439660.png"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/herbiculture-ontario-inc/client-care-specialist-budtender/d852b597d35149bed4bb457eefb17526","title":"Client Care Specialist (Budtender)","hash":"d852b597d35149bed4bb457eefb17526","postingUrl":"https://ca.indeed.com/job/client-care-specialist-budtender-454cec351189424c"},{"employmentType":"Full-time","postedOn":"22 days ago","description":"<div><p>Aurora is a global leader in the cannabis industry serving both the medical and consumer markets. 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We manufacture and sell products that promote a holistic health approach including herbal supplements, hemp extracts and superfoods.</p><p>Enerhealth is seeking a Customer Service Representative to join our team!</p><p>Job Responsibilities:</p><p>· Professionally answer and respond promptly to incoming inquiries from customers.</p><p>· Familiarizing yourself with essential details of our products and services.</p><p>· Educate customers on products and assist with their purchasing decisions. This will include asking questions to help identify the customer’s needs.</p><p>· Place new orders accurately.</p><p>· Provide customer support in solving problems.</p><p>· Effective communication with other departments.</p><p>· Other duties as assigned.</p><p>Qualifications:</p><p>· Enjoys helping and interacting with other people; always friendly and courteous.</p><p>· Pleasant and upbeat professional, positive demeanor.</p><p>· Possesses critical thinking and issue resolving skills.</p><p>· Sales oriented.</p><p>· Flexible to changing duties with work demands.</p><p>· Ability to multi-task</p><p>· Detailed and organized.</p><p>Requirements:</p><p>· High School Diploma.</p><p>· Quick learner.</p><p>· Self-starter with a strong work ethic.</p><p>· Strong written and verbal communication skills.</p><p>· Ability to handle multiple priorities.</p><p>· Detail oriented, organized, and thorough.</p><p>· Working knowledge of Microsoft Office.</p><p>Hours are Monday through Friday 9am-5pm.</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li><li>Paid training</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Enerhealth Botanicals","logoUrl":"/logos/enerhealth-botanicals-d1ced252e50d71edc5a2c0483a965a71.png"},"location":{"country":"United States","address":"Longmont, CO 80504","city":"Longmont","stateProvince":"CO"},"frontendLink":"/job-posting/enerhealth-botanicals/customer-service-representative/384f3398e5b0dc8a0eb1fb1a4a557b20","title":"Customer Service Representative","hash":"384f3398e5b0dc8a0eb1fb1a4a557b20","postingUrl":"https://www.indeed.com/job/customer-service-representative-22d2fd1455b48034"},{"employmentType":"Part-time","postedOn":"5 days ago","description":"<div><p>Sticky Battle Creek is looking for those with experience in the cannabis or serving industry with a passion for marijuana. Experience in the marijuana industry is preferred ; excellent customer service is a must.</p><p>Responsibilities:</p><ul><li>Greeting and welcoming customers</li><li>Appropriately check customers in following State rules and regulations.</li><li>Inform management of customer complaints and operational issues</li><li>Be able to share firsthand experiences of cannabis products to address customer concerns</li><li>Be able to answer customers’ questions regarding sales, deals, and basic product questions.</li></ul><p>Must be 21 or over for consideration. Sticky is an excellent opportunity to join a great team, be part of an expanding business, and excel within the cannabis space.</p><p>We're looking forward to hearing from you!</p><p>Job Type: Part-time</p><p>Pay: $11.00 - $14.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Overtime</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Sticky Muskegon"},"location":{"country":"United States","address":"Battle Creek, MI 49017","city":"Battle Creek","stateProvince":"MI"},"frontendLink":"/job-posting/sticky-muskegon/front-desk-receptionist/f8757e425d3457c054b885c94a77912c","title":"Front Desk Receptionist","hash":"f8757e425d3457c054b885c94a77912c","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-82563f5cdef1586b"},{"employmentType":"Part-time","postedOn":"3 days ago","description":"<div><p><b>Overview</b></p><p>Pacificanna is looking for sales and customer service focused individuals to join their team in a fast-growing market sector. The company is launching a premium cannabis retail chain across BC and is looking for exceptional talent to join the team.</p><p><b>Available Roles</b></p><p>·Part-time Customer Service Representative (2) approx. 15-20hrs/week</p><p><b>Customer Service Representative (Salary range $15.50 - $18/hour)</b></p><p>Our company is seeking enthusiastic, personable staff who can use their extensive cannabis product knowledge to guide customers to the appropriate product and provide impeccable customer service while complying with all regulations. You will be responsible for assisting the management team with the activities and operations of the store while abiding by all policies, procedures, and operational guidelines.</p><p><b>Customer Service Representative Qualifications/Requirements: </b></p><p>·Must be minimum 19 years of age (Required)</p><p>·Completed 'Selling it Right' course (Preference given to those who already have certificate)</p><p>·Available to work mornings, evening, weekends, and holidays</p><p>·Reliable and punctual, someone who is responsible and respectful of a professional working environment</p><p>·Knowledge of the cannabis sector is an asset; willingness to participate in education of the sector is mandatory</p><p>·Prior customer service experience in retail, hospitality or related customer-facing roles</p><p>·Experience working in a fast-paced environment</p><p>·Social and highly comfortable speaking with people</p><p>·Great listening skills to be able to understand customer needs and match them to potential products</p><p>·The ability to stay apprised of current trends, regulations and legislation</p><p>·Familiarity with POS software, handling cash and processing debit transactions</p><p>·The ability to work on your feet all day</p><p>·Ensure no minors enter premises and compliance in all transactions</p><p>·Assist with opening/closing of store and other tasks as assigned.</p><p>·Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)</p><p>If the above describes you, we invite you to contact us regarding the opportunities! We wish to thank all applicants and welcome all to apply. Only candidates that meet the requirements will be contacted for an interview.</p><p>Part-time hours: 15-20 per week</p><p>Job Type: Part-time</p><p>Salary: $15.50-$18.00 per hour</p><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekends</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Pacificanna Port Hardy"},"location":{"country":"Canada","address":"Port Hardy, BC","city":"Port Hardy","stateProvince":"BC"},"frontendLink":"/job-posting/pacificanna-port-hardy/customer-service-representative/5b8ddfc5b30aa4840c42b5ef184745bc","title":"Customer Service Representative","hash":"5b8ddfc5b30aa4840c42b5ef184745bc","postingUrl":"https://ca.indeed.com/job/customer-service-representative-aa25bf77379cec75"},{"employmentType":"Full-time","postedOn":"9 days ago","description":"<div><p><b>About us</b></p><p>Star Buds is part of Schwazze (OTCQX: SHWZ) is executing its vision to become the most admired vertically integrated cannabis company in Colorado and beyond. Our portfolio consists of top-tier licensed brands in extraction, infused-product manufacturing, dispensary operations, consulting, and nutrients, with plans to add cultivation facilities in 2021. Schwazze is led by Colorado cannabis experts with proven experience in product and business development and top-tier executives from Fortune 500 companies. As a leading platform for vertical integration, we believe our ability to deliver best-in-class service and innovative products and services to our customers is the product of the talent, teamwork, and passion of our teams. For more information, please visit our website: www.schwazze.com.</p><p><b>Position Summary</b></p><p>The receptionist is the first impression of the store to our consumers. The receptionist is primarily responsible for: greeting customers in a friendly manner, compliantly checking IDs in accordance with MED laws and regulations, scanning customers into the POS system, organizing customer queues, signing in visitors to the guest log, communicating product assortment to consumers, upholding Schwazze SOPs, and maintaining cleanliness of the lobby and front of the store area. In addition, the receptionist is responsible for always maintaining a clean and professional appearance. The receptionist answers phone calls in a professional and courteous manner and directs calls to appropriate members of the retail team if needed.</p><p><b>Essential Functions </b></p><p><b>Checking IDs: </b></p><p>- Maintains familiarity with IDs from all over the country and can recognize fraudulent ID cards.</p><p>- Scans IDs into the POS system and confirms that the information on the ID matches the information on the scanner.</p><p>- Upholds MED laws and regulations surrounding what constitutes a valid form of ID.</p><p>- Upholds company SOPs on ID checking.</p><p>- Refuses entry to customers that do not have a valid form of ID, or who are underage.</p><p><b>Organizing Customer Queues: </b></p><p>- Pays close attention to the arrival of customers to ensure that customers are seen in the order that they arrive.</p><p>- Directs online ordering customers to the online ordering check out to avoid long wait-times.</p><p>- Organizes queues in the safest and most efficient way possible to avoid overcrowding or parking lot disruptions.</p><p><b>Answering Phone Calls: </b></p><p>- Takes orders over the phone and communicates orders with the retail team.</p><p>- Answers customer questions quickly and courteously.</p><p>- Directs customer calls to appropriate team members if needed.</p><p>- Directs vendor calls to the retail management team as directed.</p><p><b>Checking in Visitors: </b></p><p>- Utilizes the Visitor Log to compliantly check in visitors to limited access areas such as vendors or inspectors.</p><p>- Verifies with management before admitting visitors into the building.</p><p>- Provides visitors with company visitor badges.</p><p><b>Customer Service: </b></p><p>- Maintains company-wide customer service standards and works to provide top-notch customer service with every interaction.</p><p>- Answers phone calls in a friendly and professional manner.</p><p>- Answers emails in a friendly and professional manner.</p><p>- Acts as the face of the company and creates long-lasting customer relationships.</p><p>- Ensures that all customers are aware of our Loyalty program. Ability to sign up customers quickly and accurately while explaining the features and benefits of Higher Rewards.</p><p><b>Additional Functions</b></p><p>- May be required to cover shifts as needed.</p><p>- May be required to work on holidays.</p><p>- May be required to work on weekends.</p><p><b>Job Specifications</b></p><p>- Knowledge of cannabis products, brands, and various cannabinoids and their subsequent effects.</p><p>- Ability to check customer IDs accurately, compliantly, and comfortably.</p><p>- Ability to communicate effectively and develop effective working relationships with store customers, staff, and owners.</p><p>- Knowledge of office equipment and computer software including word, excel, and POS.</p><p>- Ability to carry / lift up to 40 pounds (100 pounds with assistance).</p><p><b>Requirements</b></p><p>- Minimum 21 years of age</p><p>- Maintain eligibility to work in the cannabis industry</p><p>- Must pass any and all required background checks</p><p>- Previous experience in a retail setting required</p><p>- Previous experience budtending preferred</p><p>- Current active MED badge</p><p>Job Type: Full-time</p><p>Pay: $13.00 - $14.50 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Microsoft Office: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Star Buds","logoUrl":"/logos/star-buds-aba7f039058d7e2695a12529ded04136.jpeg"},"location":{"country":"United States","address":"Aurora, CO 80016","city":"Aurora","stateProvince":"CO"},"frontendLink":"/job-posting/star-buds/front-desk-receptionist/9bb9357828001dec8c4eabd440d18e31","title":"Front Desk Receptionist","hash":"9bb9357828001dec8c4eabd440d18e31","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-664797c56875f8a6"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p><b>Client Care Representative</b></p><p>Représentant service à la clientèle</p><p><b>About Us: </b></p><p>GRx Medical is a team of cannabis experts committed to providing superior medical products and personalized service to Canadians. Throughout years serving patients, we understand the value and importance of high-quality medical cannabis in our patients’ life. From production to R&amp;D, we work towards one goal: safe, consistent and reliable cannabis products. From registration to delivery, our patient care team has made the process personal, simple and easy for our patients.</p><p>Our parent company, Galaxie Brands, produces products for the recreational market with new products being developed currently including vapes, beverages, and edibles.</p><p><b>Job Description: </b></p><p>Providing patients with exemplary customer care is the foundation of our patient care team, and as a member of the GRx Patient Care team, your responsibilities begin with answering questions from current and prospective clients, as well as from doctors and health care providers. You will help patients get registered and make recommendations based on their health care practitioner’s guidance to provide them with a product to alleviate their medical concerns while building and maintaining relationships, as well as promoting patient loyalty by providing efficient and accurate services.</p><p>The GRx patient care team works closely with cannabis clinics across Canada. You will be building partnerships with new clinics to promote GRx products and increase our patient base while maintaining existing relationships with clinics.</p><p>Galaxie Brands also provides recreational products through in house brands, partnered brands, and joint venture brands. As part of the team, you will have a thorough understanding of all recreational products offered in order to provide information and answers to customers as well as take customer complaints.</p><p><b>Job Type</b>: Maternity leave contract, remote</p><p><b>Key Responsibilities: </b></p><p><i>Medical Patient Care Support</i></p><ul><li>Target to get patients signed up within the first 24 hours of registration: patient registrations and renewals</li><li>Provide clear and concise answers to questions posed by patients, prospective patients, or clinics by phone.</li><li>Ensure compliance with all government regulations at all times</li><li>Educate patients and prospective patients on GRx range of product offerings</li><li>Maintain patient confidentiality at all times</li><li>Assist patients in placing orders over the phone</li><li>Troubleshoot any issues a patient may experience with their account or online orders</li><li>Receive patient complaints and respond according to internal procedures</li></ul><p><i>Recreational Client Support</i></p><ul><li>Receive customer complaints and respond according to internal procedures</li><li>Must have thorough knowledge of Galaxie in house brands, partner brands, and joint venture brands to address any questions or concerns</li><li>Share monthly report to internal stakeholders of all questions and reported answers</li></ul><p><i>Clinic Prospecting and Relations</i></p><ul><li>Prospect new clinics to secure contracts to increase patient registrations with GRx based on annual target</li><li>Must negotiate better clinic rates than current GRx average</li><li>Build and maintain relationships with cannabis clinics and provide all marketing and education materials</li><li>Conduct education sessions to clinic staff about GRx products and procedures</li></ul><p><i>Reporting</i></p><ul><li>Utilize reporting tools to determine insights in regards to patients, sales, and internal processes to be shared with management</li><li>Understand and analyze the competition through research and reporting</li><li>Provide detailed call logs of all interactions with patients and customers</li></ul><p><b>Job Qualifications: </b></p><ul><li>Bilingual in French and English</li><li>Excellent listening and communication skills</li><li>Ability to build relationships with patients</li><li>Proven sales and negotiation experience</li><li>Ability to think quickly and react accordingly</li><li>Work well independently as well as in a team setting</li><li>Strong in problem solving: ability to define processes and contribute to the growth the of team</li><li>Strong organizational skills: attention to detail, ability to multitask with ease</li></ul><ul><li>Experience with Microsoft Suite</li><li>Experience working in cannabis is considered an asset</li></ul><p><b>* Performance bonus to be reviewed at end of term</b></p><p>Job Type: Full-time</p><p>COVID-19 considerations:<br />Anyone entering the facility is required to complete a COVID-19 screening questionnaire and a temperature check. No mask, no entry.</p><p>Language:</p><ul><li>English (required)</li><li>French (required)</li></ul></div>","company":{"companyType":"Private/Growth","name":"Galaxie Brands Corporation","logoUrl":"/logos/galaxie-brands-corporation-7f1bee02ccd91e92776bd6527ef67c95.jpeg"},"location":{"country":"Canada","address":"Quebec City, QC","city":"Quebec City","stateProvince":"QC"},"frontendLink":"/job-posting/galaxie-brands-corporation/client-care-representative-representant-service-a-la-clientele/b4b8b47df2b18dbe70ef1ec0888a4ba7","title":"Client Care Representative - Représentant service à la clientèle","hash":"b4b8b47df2b18dbe70ef1ec0888a4ba7","postingUrl":"https://ca.indeed.com/job/client-care-representative-représentant-service-à-la-clientèle-8c620f84fbb947a7"},{"employmentType":"Part-time, Casual, Permanent","postedOn":"6 days ago","description":"<div><p>Doctor Love and Hemp City is looking for 2 part time employees to join our team. There is inbetween 3-5 shifts per aplicant depending on how everything goes with training.</p><p>Doctor Love has been in business for over 20 years owned by the same people whom are amazing to work for.</p><p>We are looking for people who are able to work evenings and weekends. The manager generally works until 5 or 6 most days and the people that we will be hiring will work until 10 during the week and split the 12 hours on the weekend. 1 will do 10-4 and the other will be 4-10 and those shifts will be given based on customer service skills as certain times of the day are busier than others.</p><p>We have specific COVID-19 cleaning schedules that we comply with and we also follow any provincial mandates that are set forth by the government.</p><p>Must be 19+ to apply with 2 employer references and 1 personal reference.</p><p>Job Types: Part-time, Casual, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Mission, BC","city":"Mission","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/d41284fc180cc913f43f5a12853f7ff0","title":"Customer Service Representative","hash":"d41284fc180cc913f43f5a12853f7ff0","postingUrl":"https://ca.indeed.com/job/customer-service-representative-2b54b621522b88e8"},{"employmentType":"Part-time, Casual, Permanent","postedOn":"6 days ago","description":"<div><p>Doctor Love and Hemp City Cranbrook is now hiring for a part time sales associate to join our already fantastic team.</p><p>Shifts will be Thursday, Saturday and Sunday 4pm-8pm. If you feel this schedule will fit for you stop by the store or send your email through this ad and we would be happy to have you in to interview with our awesome manager.</p><p>The company has been in business for 20+ years and the owners are amazing people to work for. We are all a big family in the company and always want new family members to join our team.</p><p>There are lots of tasks that need to be completed daily so we do also need a self motivated individual whom is able to work productively on their own to complete tasks that the manager has set out for you.</p><p>Must be 19+ to apply with 2 employer references and 1 personal reference.</p><p>Job Types: Part-time, Casual, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekends</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li><li>Retail sales: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Cranbrook, BC","city":"Cranbrook","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/acc8f5e3047cba2e0ba96aca66ad7d1a","title":"Customer Service Representative","hash":"acc8f5e3047cba2e0ba96aca66ad7d1a","postingUrl":"https://ca.indeed.com/job/customer-service-representative-0ddde3fbc0526bc4"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>Responsibilities</b></p><p>• Greet and Check-in customers as they enter</p><p>• Verification of customer ID and cannabis card status</p><p>• Discuss and make appropriate product recommendations to customers based on their physician's recommendation</p><p>• Access and properly utilize the state's Medical Marijuana Use Registry (MMUR) in dispensing product to customers</p><p>• Dispense medication and collect payment via POS register (cash, debit, etc)</p><p>• Maintain strict controls on product, cash, and patient data at all times</p><p>• Stay current with latest industry and product knowledge</p><p>• Support all marketing and sales efforts of the company to ensure sales goals are met</p><p>• Perform other regular duties related to maintaining a safe and clean retail store environment as needed</p><p><b>Qualifications</b></p><p>• Minimum 3-5 years of prior Retail Sales, Retail Pharmacy, Nurse (RN/LPN), CNA, PA or other medical/health services-related experience involving direct customer/client interaction</p><p>• High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</p><p>Job Benefits</p><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Pensacola, FL, USA","city":"Pensacola","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/6c841bf5046a631b184670a3c917e8d3","title":"Customer Service Associate","hash":"6c841bf5046a631b184670a3c917e8d3","postingUrl":"https://www.linkedin.com/jobs/view/customer-service-associate-at-vidacann-2673434963"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>COMPANY OVERVIEW Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards. The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant. CORE JOB RESPONSIBILITIES Create a best-in-class patient experience in accordance with Cresco Labs/ Sunnyside* standards. Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes. Manage PayMaster timekeeping and payroll for call center team. Lead, coach, and train call center team on Company Standards and Operational Procedures. Assist in Recruiting, hiring, and retaining a high performing team. Assist in employee evaluations, documentation, coaching's, and trainings. Provides constructive feedback that facilitates improvement. Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product. Monitor employees calls and provide monthly quality reviews. Resolve escalations to ensure customer satisfaction. Review patient feedback for QA concerns and identify ways to improve the patient customer service experience. Oversee audits on multiple platforms. Maintain accurate transactions in All Leaves. Review daily/weekly product promotions with the team and any website changes. Proactively mitigate business, operational &amp; governance risks. Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA. Required competency to learn, understand, and accurately perform functionality within: Seed-to-sale POS/CRM (Biotrack THC) FL Dept. of Health OMMU Patient Registry Delivery software task management Microsoft Office suite: Gmail/google suite; etc. Maintain strictest confidentiality in compliance with HIPAA guidelines. Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education. Order Supplies for Call Center Fern Park department. Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed. REQUIREMENTS Bachelor's degree in business or comparable experience preferred. At least 21 years of age and authorized to work in the U.S. 3+ years of Customer Service experience, preferably in a call center environment 3+ years previous experience managing and leading 5-15 employees. Experience in training employees in customer service. Excellent customer service and conflict management skills. Effective communication skills both written and verbal. Excellent interpersonal skills both verbal and non-verbal Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives. Ability to lead by example in a fast-paced and constantly changing environment. Proven leadership and success in highly regulated environment Knowledge of office management systems and proficiency using MS Office. Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above. High Integrity. You keep your word, follow through, and always do the right thing. Must comply with all legal or company regulations for working in the industry MUST BE Available weekdays, weekends, holidays, etc. Physical Demands: The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time - repetitive motion of hands, fingers, and wrists. EEO Statement: We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Casselberry, FL, USA","city":"Casselberry","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/jooble-call-center-assistant-manager/4721bd2df9cdf4564b52851c458f5a59","title":"Jooble - Call Center Assistant Manager","hash":"4721bd2df9cdf4564b52851c458f5a59","postingUrl":"https://jooble.org/jdp/342342860426152074/Call-Center-Assistant-Manager-Casselberry%2C-FL"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p><b>Client Care Representative</b></p><p>Représentant service à la clientèle</p><p><b>About Us: </b></p><p>GRx Medical is a team of cannabis experts committed to providing superior medical products and personalized service to Canadians. Throughout years serving patients, we understand the value and importance of high-quality medical cannabis in our patients’ life. From production to R&amp;D, we work towards one goal: safe, consistent and reliable cannabis products. From registration to delivery, our patient care team has made the process personal, simple and easy for our patients.</p><p>Our parent company, Galaxie Brands, produces products for the recreational market with new products being developed currently including vapes, beverages, and edibles.</p><p><b>Job Description: </b></p><p>Providing patients with exemplary customer care is the foundation of our patient care team, and as a member of the GRx Patient Care team, your responsibilities begin with answering questions from current and prospective clients, as well as from doctors and health care providers. You will help patients get registered and make recommendations based on their health care practitioner’s guidance to provide them with a product to alleviate their medical concerns while building and maintaining relationships, as well as promoting patient loyalty by providing efficient and accurate services.</p><p>The GRx patient care team works closely with cannabis clinics across Canada. You will be building partnerships with new clinics to promote GRx products and increase our patient base while maintaining existing relationships with clinics.</p><p>Galaxie Brands also provides recreational products through in house brands, partnered brands, and joint venture brands. As part of the team, you will have a thorough understanding of all recreational products offered in order to provide information and answers to customers as well as take customer complaints.</p><p><b>Job Type</b>: Maternity leave contract, remote</p><p><b>Key Responsibilities: </b></p><p><i>Medical Patient Care Support</i></p><ul><li>Target to get patients signed up within the first 24 hours of registration: patient registrations and renewals</li><li>Provide clear and concise answers to questions posed by patients, prospective patients, or clinics by phone.</li><li>Ensure compliance with all government regulations at all times</li><li>Educate patients and prospective patients on GRx range of product offerings</li><li>Maintain patient confidentiality at all times</li><li>Assist patients in placing orders over the phone</li><li>Troubleshoot any issues a patient may experience with their account or online orders</li><li>Receive patient complaints and respond according to internal procedures</li></ul><p><i>Recreational Client Support</i></p><ul><li>Receive customer complaints and respond according to internal procedures</li><li>Must have thorough knowledge of Galaxie in house brands, partner brands, and joint venture brands to address any questions or concerns</li><li>Share monthly report to internal stakeholders of all questions and reported answers</li></ul><p><i>Clinic Prospecting and Relations</i></p><ul><li>Prospect new clinics to secure contracts to increase patient registrations with GRx based on annual target</li><li>Must negotiate better clinic rates than current GRx average</li><li>Build and maintain relationships with cannabis clinics and provide all marketing and education materials</li><li>Conduct education sessions to clinic staff about GRx products and procedures</li></ul><p><i>Reporting</i></p><ul><li>Utilize reporting tools to determine insights in regards to patients, sales, and internal processes to be shared with management</li><li>Understand and analyze the competition through research and reporting</li><li>Provide detailed call logs of all interactions with patients and customers</li></ul><p><b>Job Qualifications: </b></p><ul><li>Bilingual in French and English</li><li>Excellent listening and communication skills</li><li>Ability to build relationships with patients</li><li>Proven sales and negotiation experience</li><li>Ability to think quickly and react accordingly</li><li>Work well independently as well as in a team setting</li><li>Strong in problem solving: ability to define processes and contribute to the growth the of team</li><li>Strong organizational skills: attention to detail, ability to multitask with ease</li></ul><ul><li>Experience with Microsoft Suite</li><li>Experience working in cannabis is considered an asset</li></ul><p><b>* Performance bonus to be reviewed at end of term</b></p><p>Job Type: Full-time</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Disability insurance</li><li>Extended health care</li><li>Life insurance</li><li>On-site parking</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />Anyone entering the facility is required to complete a COVID-19 screening questionnaire and a temperature check. No mask, no entry.</p><p>Language:</p><ul><li>English (required)</li><li>French (required)</li></ul><p>Work remotely:</p><ul><li>Yes</li></ul></div>","company":{"companyType":"Private/Growth","name":"Galaxie Brands Corporation","logoUrl":"/logos/galaxie-brands-corporation-7f1bee02ccd91e92776bd6527ef67c95.jpeg"},"location":{"country":"Canada","address":"Hamilton, ON","city":"Hamilton","stateProvince":"ON"},"frontendLink":"/job-posting/galaxie-brands-corporation/client-care-representative-representant-service-a-la-clientele/9039ebde9acde272ccb93f87ac2a7620","title":"Client Care Representative - Représentant service à la clientèle","hash":"9039ebde9acde272ccb93f87ac2a7620","postingUrl":"https://ca.indeed.com/job/client-care-representative-représentant-service-à-la-clientèle-4c8087a14db101f1"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazines Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (CPG) approach to cannabis, Crescos house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindys, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Crescos national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country Cresco has launched the industrys first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nations cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards.</p><p>The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Create a best-in-class patient experience in accordance with Cresco Labs/Sunnyside* standards.</p><p>• Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes.</p><p>• Manage PayMaster timekeeping and payroll for call center team.</p><p>• Lead, coach, and train call center team on Company Standards and Operational Procedures.</p><p>• Assist in Recruiting, hiring, and retaining a high performing team.</p><p>• Assist in employee evaluations, documentation, coachings, and trainings. Provides constructive feedback that facilitates improvement.</p><p>• Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product.</p><p>• Monitor employees calls and provide monthly quality reviews.</p><p>• Resolve escalations to ensure customer satisfaction.</p><p>• Review patient feedback for QA concerns and identify ways to improve the patient customer service experience.</p><p>• Oversee audits on multiple platforms.</p><p>• Maintain accurate transactions in All Leaves.</p><p>• Review daily/weekly product promotions with the team and any website changes.</p><p>• Proactively mitigate business, operational &amp; governance risks.</p><p>• Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA.</p><p><b>• Required competency to learn, understand, and accurately perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office suite: Gmail/google suite; etc.</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines.</p><p>• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education.</p><p>• Order Supplies for Call Center Fern Park department.</p><p>• Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed.</p><p><b>REQUIREMENTS</b></p><p>• Bachelors degree in business or comparable experience preferred.</p><p>• At least 21 years of age and authorized to work in the U.S.</p><p>• 3+ years of Customer Service experience, preferably in a call center environment</p><p>• 3+ years previous experience managing and leading 5-15 employees.</p><p>• Experience in training employees in customer service.</p><p>• Excellent customer service and conflict management skills.</p><p>• Effective communication skills both written and verbal.</p><p>• Excellent interpersonal skills both verbal and non-verbal</p><p>• Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives.</p><p>• Ability to lead by example in a fast-paced and constantly changing environment.</p><p>• Proven leadership and success in highly regulated environment</p><p>• Knowledge of office management systems and proficiency using MS Office.</p><p>• Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above.</p><p>• High Integrity. You keep your word, follow through, and always do the right thing.</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• MUST BE Available weekdays, weekends, holidays, etc.</p><p><b>Physical Demands:</b></p><p>The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time \" repetitive motion of hands, fingers, and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>Associated topics: customer service manager, expertise, guidance, lead, monitor, operations, review, senior, supervisor, telephone</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Winter Springs, FL, USA","city":"Winter Springs","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-assistant-manager/e103dabfde7f4987ba006884893599bc","title":"Call Center Assistant Manager","hash":"e103dabfde7f4987ba006884893599bc","postingUrl":"https://us.bebee.com/job/20210729-05ee69631a4824974c2a8a4b21a36f20"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>COMPANY OVERVIEW Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. POSITION SUMMARY We are looking for a Call Center Associate that will be the liaison between Cresco Labs and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The ideal candidate will possess the drive to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. CORE JOB RESPONSIBILITIES Operate daily as both a patient advocate and a company advocate Call center associates will work with in-house cannabis experts to continue their journey of cannabis education. Speak with patients over the phone and in person regarding FAQs that may include the following General Questions about: Cannabis and specific Cresco Labs FL cannabis products Cresco Labs FL locations and delivery zones/schedules How to become a patient and make the most of the current FL medical marijuana program Create and execute patient orders in seed-to-sale software and the OMMU registry. Maintain a patient log. Follow up with patients post order to gather and communicate feedback on products and service. Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information. Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders Maintain orders and update CRM and patient log as necessary. May be required to support physician outreach team by working with physicians over the phone and face to face. Participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida. Must be able to clearly organize and communicate patient concerns and questions back to their direct report. Required competency to learn, understand, and perform functionality within: Seed-to-sale POS/CRM (Biotrack THC) FL Dept. of Health OMMU Patient Registry Delivery software task management Microsoft Office Suite; gmail/google, etc. SKILLS AND ATTRIBUTES The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position. JUDGMENT AND DECISION MAKING Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner. Demonstrates good judgment in respecting the confidentiality of patient and company information. Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties. REQUIREMENTS High School Diploma or equivalent Previous experience would be beneficial, but not necessary Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Bilingual and multi-lingual are encouraged to apply, but not required. Physical Demands: The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time - repetitive motion of hands, fingers and wrists. EEO Statement: We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Casselberry, FL, USA","city":"Casselberry","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/jooble-call-center-associate/0681ba0b241e4b199989627ebeaae17b","title":"Jooble - Call Center Associate","hash":"0681ba0b241e4b199989627ebeaae17b","postingUrl":"https://jooble.org/jdp/2857565960171507135/Call-Center-Associate-Casselberry%2C-FL"},{"employmentType":"Casual, Permanent","postedOn":"9 days ago","description":"<div><p>Doctor Love and Hemp City Prince George is now hiring a part time customer service representative to join our already fantastic team.</p><p>The company has been in business for 20 years. The owners of the company are amazing people to work for. We sell adult toys and novelties along with a wide assortment of products for smoking your legal herb.</p><p>We are specifically looking for someone who is ok with working evenings and weekends with the possibility of some day shifts and cover shifts when needed. Applicants must be able to take direction and work independently to accomplish the managers goals set out daily.</p><p>Our hours of operation are 10am-10pm 7 days a week. The store can get busy with customers, so we are hiring to help so that the staff do not get to overwhelmed. There are 3 shifts a week with possible cover shifts in the next couple months to cover long term employees vacation time.</p><p>We have a lot of work daily that needs to be completed to keep out shelves fully stocked and to maintain the cleanliness of the store to protect everyone.</p><p>We have a specific Covid-19 cleaning schedules to keep all staff and customers safe during this time. We also provide gloves, masks, and hand sanitizer for customers and staff.</p><p>Applicant must have retail and customer service experience. They also must be capable of counting and handling cash and using a Debit/Credit card machine.</p><p>There are sales incentive bonuses and we do offer a discount in the store for employees when they have passed their probation period.</p><p>Applicant must be 19+ to apply with 2 job references and 1 personal reference</p><p>Job Types: Casual, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Prince George, BC","city":"Prince George","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/b6585b03bef88997f344f53a1bf5ce30","title":"Customer Service Representative","hash":"b6585b03bef88997f344f53a1bf5ce30","postingUrl":"https://ca.indeed.com/job/customer-service-representative-915cc52c3cca720a"},{"postedOn":"9 days ago","description":"<div><div>Description:<p></p><p><b><br />Position summary:</b></p><p>The Silver Stem Fine Cannabis (SSFC) Front Desk Associate is the first representation of Silver Stem to our patrons when they enter our establishment. The SSFC Front Desk Associate has the direct opportunity to set the tone, embody our brand and culture and provide a comfortable environment guaranteeing the return of our customers. Hourly compensation $14.00 - $14.50</p><p></p><p><b><br />Essential duties and responsibilities:</b></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.</p><ul><li>Patient intake (Dual and medical licensed locations only)</li><li>Full understanding of our Primary Patient Program and it’s benefits</li><li>Customer check in</li><li>Full understanding of our Silver Seeds membership program and it’s benefits</li><li>Identification verification</li><li>Proper phone and email etiquette</li><li>Full understanding of SSFC’s Vendor and Visitor Check-in Protocol</li><li>Updating online product menus</li><li>In house, Colorado Pot Guide, Leafly, etc.</li><li>Assist with the completion of daily store operations</li><li>Maintaining knowledge of basic company security requirements</li></ul>. Requirements:<p></p><p><b><br />Essential qualifications:</b></p><p>The requirements listed below are representative of the knowledge, skill, and/or ability required.</p><ul><li>Experience in a similar capacity of front desk / office field</li><li>Knowledge of basic computer functions and working on various software and programs</li><li>Ability to multitask and prioritize assignments</li><li>Good written and verbal communication skills</li><li>Must have obtained a valid support or key badge from the Colorado Marijuana Enforcement Division prior to date of hire</li><li>Must be able to individually lift up to 25 lbs</li><li>Must be able to sit, stand, stoop, crouch, reach and lift for long periods of time</li></ul><p>**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions**</p></div></div>","company":{"companyType":"Private/Growth","name":"Total Management Inc"},"location":{"country":"United States","address":"Littleton, CO 80120","city":"Littleton","stateProvince":"CO"},"frontendLink":"/job-posting/total-management-inc/front-desk-associate/1761cb4f0b9c48f279255f22cb392cf4","title":"Front Desk Associate","hash":"1761cb4f0b9c48f279255f22cb392cf4","postingUrl":"https://www.indeed.com/job/front-desk-associate-0fa03f2e0359d0f5"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Official Job Description</b></p><p><b><i>Client Services Representative</i></b></p><p>Basic Purpose</p><p>Responsible for the proper and timely handling of client inquiries, laboratory testing education, rules, and regulations.</p><p>Typical Functions</p><ul><li>Greet clients and visitors and provide appropriate next steps.</li><li>Answer all incoming calls to assist clients with inquiries.</li><li>Check, respond, or forward voicemail and email messages to appropriate personnel.</li><li>Provide education to clients and staff regarding order intake to comply with OMMA regulations and A2LA requirements.</li><li>Receive, intake, and process all client and types of product sample(s) orders.</li><li>Place outbound calls to clients daily.</li><li>Accept client payments, enter data, review, and correct client information, sample, and financial data in electronic systems.</li><li>Maintain, file, scan, and organize physical and digital forms and documents.</li><li>Scans and shreds all confidential company documents for security purposes.</li><li>Office equipment cleanliness and maintenance.</li><li>Add new clients to the appropriate folders and build out files in the online file system.</li><li>Other duties as assigned.</li></ul><p>Knowledge, Skills &amp; Abilities</p><p>Knowledge of company policies and procedures; of all legislation related to the testing of medical marijuana or hemp and CBD; of the principles, practices, organization, development, and administration of the laboratory. Ability to evaluate staff performance; plan and coordinate the activities of multiple work areas engaged in a wide variety of functions; to communicate effectively, both orally and in writing to interpret, analyze and resolve highly complex administrative and personnel problems; to understand and apply policy material; maintain effective working relationships with others.</p><p>Minimum Qualifications</p><ul><li>High School Diploma or GED</li><li>Sales Experience (Associate degree in a business-related field preferred)</li></ul><p>Special Requirement</p><ul><li>Applicants must have or be eligible to obtain a valid driver’s license.</li><li>Must be able to pass a background check.</li><li>Applicants must be available and present for initial training and continuing training as needed.</li></ul><p>Job Type: Full-time</p><p>Pay: $25,000.00 - $40,000.00 per year</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Certus Bioscience"},"location":{"country":"United States","address":"Oklahoma City, OK","city":"Oklahoma City","stateProvince":"OK"},"frontendLink":"/job-posting/certus-bioscience/customer-service-representative-cannabis/b47a69b50820c5dcc46349ac4216069d","title":"Customer Service Representative-Cannabis","hash":"b47a69b50820c5dcc46349ac4216069d","postingUrl":"https://www.indeed.com/job/customer-service-representative-cannabis-12fec671cf259340"},{"employmentType":"Full-time, Part-time","postedOn":"6 days ago","description":"<div><p>If you are personable, detail-oriented, and passionate about helping others you might be a great fit for Miracle Greens! We are a home-grown, humble, and passionate dispensary that carries a wide variety of cannabis and hemp products for consumers new and old.</p><p>Budtenders work to provide customers with exceptional service, connecting people to the correct products! We are open to hiring full or part-time employees. The hours are somewhat flexible, and the tips are great!</p><p>We are looking for budtenders, starting immediately! Please email us a resume and brief cover letter explaining why you are right for the job, or stop in with a resume (during regular business hours) and ask for Alina!</p><p>Extensive cannabis experience is not a requirement, we are willing to train the correct personality!</p><p>OLCC Handler's permit is required and can be acquired online through the OLCC website. If you successfully receive your permit and are hired we will reimburse your fee!</p><p>Customer Service, Cash Handling, and previous Budtending experience are all huge advantages!</p><p>Job Types: Full-time, Part-time</p><p>Pay: $13.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>OLCC Handler's Permit (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private","name":"Miracle Greens"},"location":{"country":"United States","address":"Corvallis, OR 97330","city":"Corvallis","stateProvince":"OR"},"frontendLink":"/job-posting/miracle-greens/customer-service-associate/4921c658f25bfa6744203b5ddec2e99c","title":"Customer Service Associate","hash":"4921c658f25bfa6744203b5ddec2e99c","postingUrl":"https://www.indeed.com/job/customer-service-associate-5c57496bccc0afcf"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards.</p><p>The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Create a best-in-class patient experience in accordance with Cresco Labs/ Sunnyside* standards.</p><p>• Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes.</p><p>• Manage PayMaster timekeeping and payroll for call center team.</p><p>• Lead, coach, and train call center team on Company Standards and Operational Procedures.</p><p>• Assist in Recruiting, hiring, and retaining a high performing team.</p><p>• Assist in employee evaluations, documentation, coaching's, and trainings. Provides constructive feedback that facilitates improvement.</p><p>• Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product.</p><p>• Monitor employees calls and provide monthly quality reviews.</p><p>• Resolve escalations to ensure customer satisfaction.</p><p>• Review patient feedback for QA concerns and identify ways to improve the patient customer service experience.</p><p>• Oversee audits on multiple platforms.</p><p>• Maintain accurate transactions in All Leaves.</p><p>• Review daily/weekly product promotions with the team and any website changes.</p><p>• Proactively mitigate business, operational &amp; governance risks.</p><p>• Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA.</p><p><b>• Required competency to learn, understand, and accurately perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office suite: Gmail/google suite; etc.</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines.</p><p>• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education.</p><p>• Order Supplies for Call Center Fern Park department.</p><p>• Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed.</p><p><b>REQUIREMENTS</b></p><p>• Bachelor's degree in business or comparable experience preferred.</p><p>• At least 21 years of age and authorized to work in the U.S.</p><p>• 3+ years of Customer Service experience, preferably in a call center environment</p><p>• 3+ years previous experience managing and leading 5-15 employees.</p><p>• Experience in training employees in customer service.</p><p>• Excellent customer service and conflict management skills.</p><p>• Effective communication skills both written and verbal.</p><p>• Excellent interpersonal skills both verbal and non-verbal</p><p>• Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives.</p><p>• Ability to lead by example in a fast-paced and constantly changing environment.</p><p>• Proven leadership and success in highly regulated environment</p><p>• Knowledge of office management systems and proficiency using MS Office.</p><p>• Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above.</p><p>• High Integrity. You keep your word, follow through, and always do the right thing.</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• MUST BE Available weekdays, weekends, holidays, etc.</p><p><b>Physical Demands:</b></p><p>The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time – repetitive motion of hands, fingers, and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Fern Park, FL, USA","city":"Fern Park","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-assistant-manager-fern-park-fl/62b368ff1a148c9d4a5bb664663bef5d","title":"Call Center Assistant Manager-Fern Park, FL","hash":"62b368ff1a148c9d4a5bb664663bef5d","postingUrl":"https://www.recruit.net/job/call-center-assistant-jobs/CB57EEAFFC3BBEB8"},{"employmentType":"Part-time","postedOn":"12 days ago","description":"<div><p><b>About us</b></p><p>Hemp Ville CBD</p><p>HempVille CBD Southaven provides the top CBD &amp; Delta-8 brands &amp; products in the business along with the best trained, educated staff to offer our customers a natural alternative to pharmaceuticals and their health needs.</p><p>Applicant will be required to manage shifts and must have the ability to work by themselves once trained. Applicant must be detailed oriented, dependable, honest with high integrity, great people and communication skills, and must have the desire to learn about the CBD industry and help people with their needs. Applicant must be a minimum of 21 years of age and have dependable transportation.</p><p>Job Type: Part-time</p><p>Pay: $9.00 - $12.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Southaven, MS 38671: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Hemp Ville CBD"},"location":{"country":"United States","address":"Southaven, MS 38671","city":"Southaven","stateProvince":"MS"},"frontendLink":"/job-posting/hemp-ville-cbd/customer-service-representative/a207d72bf1757d7f914d3be7c823b37f","title":"Customer Service Representative","hash":"a207d72bf1757d7f914d3be7c823b37f","postingUrl":"https://www.indeed.com/job/customer-service-representative-6c7c4d0388bed111"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Customer Service Specialist</b></p><p>These are exciting times at Arcadia! Our research &amp; discovery expertise led us to establish novel consumer products in safflower and wheat. Our similar work in hemp puts us in a position to offer specialty CBD to an emerging industry. We’ve recently acquired multiple brands giving us an exciting portfolio of products in the health &amp; wellness space as we pursue our mission of Healthy People and Healthy Planet. All told, we have solidified and strengthened our position as a unique consumer-focused organization producing innovative offerings in the health, wellness, and nutrition industries.</p><p><b>Position Summary</b></p><p>The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints. This is a full-time, exempt position.</p><p>*Please note that this position is based in Chatsworth/Los Angeles, CA.</p><p><b>Key Responsibilities</b></p><ul><li>Receive, review, and process customer orders accurately and in a timely manner.</li><li>Function as the central point of contact for all orders.</li><li>Provide best in class customer service to every Arcadia Biosciences Inc customer</li><li>Collaborate with fulfillment &amp; logistics teams to execute orders per customer requirements.</li><li>Communicate changes to orders to all internal and external stakeholders as needed.</li><li>Provide customers with proactive communication regarding potential order issues and escalate as appropriate.</li><li>Onboard new customers as needed.</li><li>Serve as the hub of communications for consumer inquiries. Ensures inquiries and complaints are handled appropriately.</li><li>Other duties and responsibilities as required.</li></ul><p><b>Skill Requirements</b></p><ul><li>Education Minimum: High school diploma or equivalent, college degree preferred.</li><li>2 years customer service experience at a CPG company preferred.</li><li>Must have a strong sense of urgency and responsiveness to our customers.</li><li>Excellent oral and written communication skills.</li><li>Detail oriented, able to multi-task, prioritize, and manage time effectively.</li><li>Ability to problem solve.</li><li>Team player, and ability to work well with a diverse set of people.</li><li>Self-starter who can think independently and can operate with limited supervision.</li><li>Demonstrated ability to follow through on commitments.</li><li>Must be proficient in Microsoft Office Suite.</li><li>Experience with SAP B1 ERP preferred.</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li>Bachelor’s degree in business, accounting, finance or related discipline</li><li>Two (2) years’ plus experience in a direct accounting role</li><li>Public accounting and/or public company experience a plus</li><li>Experience or familiarity with ERP systems</li><li>Ability to sit, stand or walk for up to two (2) hours consecutively.</li><li>Ability to travel (domestically) on occasion</li></ul><p><b>Misc. Requirements</b></p><ul><li>The position is located in Chatsworth Los Angeles, CA with no remote work option</li><li>Must be 21 years of age or older.</li><li>Must comply with all legal or company regulations for working in the industry.</li><li>Work revolves around objectives, projects, and priorities, not hours.</li><li>Willingness &amp; ability to work irregular hours (evenings &amp; weekends) on occasion (per business demands)</li><li>Selected candidate will be required to complete a post offer, pre-employment background check.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>California: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>accounting: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Arcadia Biosciences, Inc.","logoUrl":"/logos/arcadia-biosciences-inc-4878d7d2dfe63d22f3b6d5b2e04921bc.png"},"location":{"country":"United States","address":"Woodland Hills, CA 91311","city":"Woodland Hills","stateProvince":"CA"},"frontendLink":"/job-posting/arcadia-biosciences-inc/customer-service-specialist/ec3c9139144b0a7c586b827babca3ec1","title":"Customer Service Specialist","hash":"ec3c9139144b0a7c586b827babca3ec1","postingUrl":"https://www.indeed.com/job/customer-service-specialist-0e05f23d370a78df"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Customer Service Specialist</b></p><p>These are exciting times at Arcadia! Our research &amp; discovery expertise led us to establish novel consumer products in safflower and wheat. Our similar work in hemp puts us in a position to offer specialty CBD to an emerging industry. We’ve recently acquired multiple brands giving us an exciting portfolio of products in the health &amp; wellness space as we pursue our mission of Healthy People and Healthy Planet. All told, we have solidified and strengthened our position as a unique consumer-focused organization producing innovative offerings in the health, wellness, and nutrition industries.</p><p><b>Position Summary</b></p><p>The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints. This is a full-time, exempt position.</p><p>*Please note that this position is based in Chatsworth/Los Angeles, CA.</p><p><b>Key Responsibilities</b></p><ul><li>Receive, review, and process customer orders accurately and in a timely manner.</li><li>Function as the central point of contact for all orders.</li><li>Provide best in class customer service to every Arcadia Biosciences Inc customer</li><li>Collaborate with fulfillment &amp; logistics teams to execute orders per customer requirements.</li><li>Communicate changes to orders to all internal and external stakeholders as needed.</li><li>Provide customers with proactive communication regarding potential order issues and escalate as appropriate.</li><li>Onboard new customers as needed.</li><li>Serve as the hub of communications for consumer inquiries. Ensures inquiries and complaints are handled appropriately.</li><li>Other duties and responsibilities as required.</li></ul><p><b>Skill Requirements</b></p><ul><li>Education Minimum: High school diploma or equivalent, college degree preferred.</li><li>2 years customer service experience at a CPG company preferred.</li><li>Must have a strong sense of urgency and responsiveness to our customers.</li><li>Excellent oral and written communication skills.</li><li>Detail oriented, able to multi-task, prioritize, and manage time effectively.</li><li>Ability to problem solve.</li><li>Team player, and ability to work well with a diverse set of people.</li><li>Self-starter who can think independently and can operate with limited supervision.</li><li>Demonstrated ability to follow through on commitments.</li><li>Must be proficient in Microsoft Office Suite.</li><li>Experience with SAP B1 ERP preferred.</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li>Bachelor’s degree in business, accounting, finance or related discipline</li><li>Two (2) years’ plus experience in a direct accounting role</li><li>Public accounting and/or public company experience a plus</li><li>Experience or familiarity with ERP systems</li><li>Ability to sit, stand or walk for up to two (2) hours consecutively.</li><li>Ability to travel (domestically) on occasion</li></ul><p><b>Misc. Requirements</b></p><ul><li>The position is located in Chatsworth Los Angeles, CA with no remote work option</li><li>Must be 21 years of age or older.</li><li>Must comply with all legal or company regulations for working in the industry.</li><li>Work revolves around objectives, projects, and priorities, not hours.</li><li>Willingness &amp; ability to work irregular hours (evenings &amp; weekends) on occasion (per business demands)</li><li>Selected candidate will be required to complete a post offer, pre-employment background check.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>California: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>accounting: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Arcadia Biosciences, Inc.","logoUrl":"/logos/arcadia-biosciences-inc-4878d7d2dfe63d22f3b6d5b2e04921bc.png"},"location":{"country":"United States","address":"Chatsworth, CA 91311","city":"Chatsworth","stateProvince":"CA"},"frontendLink":"/job-posting/arcadia-biosciences-inc/customer-service-specialist/0df0fe866ef1a3953e70c2a85d30a78e","title":"Customer Service Specialist","hash":"0df0fe866ef1a3953e70c2a85d30a78e","postingUrl":"https://www.indeed.com/job/customer-service-specialist-3219a497d7396b0d"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Customer Service Specialist</b></p><p>These are exciting times at Arcadia! Our research &amp; discovery expertise led us to establish novel consumer products in safflower and wheat. Our similar work in hemp puts us in a position to offer specialty CBD to an emerging industry. We’ve recently acquired multiple brands giving us an exciting portfolio of products in the health &amp; wellness space as we pursue our mission of Healthy People and Healthy Planet. All told, we have solidified and strengthened our position as a unique consumer-focused organization producing innovative offerings in the health, wellness, and nutrition industries.</p><p><b>Position Summary</b></p><p>The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints. This is a full-time, exempt position.</p><p>*Please note that this position is based in Chatsworth/Los Angeles, CA.</p><p><b>Key Responsibilities</b></p><ul><li>Receive, review, and process customer orders accurately and in a timely manner.</li><li>Function as the central point of contact for all orders.</li><li>Provide best in class customer service to every Arcadia Biosciences Inc customer</li><li>Collaborate with fulfillment &amp; logistics teams to execute orders per customer requirements.</li><li>Communicate changes to orders to all internal and external stakeholders as needed.</li><li>Provide customers with proactive communication regarding potential order issues and escalate as appropriate.</li><li>Onboard new customers as needed.</li><li>Serve as the hub of communications for consumer inquiries. Ensures inquiries and complaints are handled appropriately.</li><li>Other duties and responsibilities as required.</li></ul><p><b>Skill Requirements</b></p><ul><li>Education Minimum: High school diploma or equivalent, college degree preferred.</li><li>2 years customer service experience at a CPG company preferred.</li><li>Must have a strong sense of urgency and responsiveness to our customers.</li><li>Excellent oral and written communication skills.</li><li>Detail oriented, able to multi-task, prioritize, and manage time effectively.</li><li>Ability to problem solve.</li><li>Team player, and ability to work well with a diverse set of people.</li><li>Self-starter who can think independently and can operate with limited supervision.</li><li>Demonstrated ability to follow through on commitments.</li><li>Must be proficient in Microsoft Office Suite.</li><li>Experience with SAP B1 ERP preferred.</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li>Bachelor’s degree in business, accounting, finance or related discipline</li><li>Two (2) years’ plus experience in a direct accounting role</li><li>Public accounting and/or public company experience a plus</li><li>Experience or familiarity with ERP systems</li><li>Ability to sit, stand or walk for up to two (2) hours consecutively.</li><li>Ability to travel (domestically) on occasion</li></ul><p><b>Misc. Requirements</b></p><ul><li>The position is located in Chatsworth Los Angeles, CA with no remote work option</li><li>Must be 21 years of age or older.</li><li>Must comply with all legal or company regulations for working in the industry.</li><li>Work revolves around objectives, projects, and priorities, not hours.</li><li>Willingness &amp; ability to work irregular hours (evenings &amp; weekends) on occasion (per business demands)</li><li>Selected candidate will be required to complete a post offer, pre-employment background check.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>California: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>accounting: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Arcadia Biosciences, Inc.","logoUrl":"/logos/arcadia-biosciences-inc-4878d7d2dfe63d22f3b6d5b2e04921bc.png"},"location":{"country":"United States","address":"California","stateProvince":"CA"},"frontendLink":"/job-posting/arcadia-biosciences-inc/customer-service-specialist/b22606f50d976f80d7bd4d852704d6ec","title":"Customer Service Specialist","hash":"b22606f50d976f80d7bd4d852704d6ec","postingUrl":"https://www.indeed.com/job/customer-service-specialist-402751031f8e8ad4"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Quick Apply Part-time 3 hours ago Full Job Description PLEASE COMPLETE THE ASSESSMENTS FROM INDEED THAT WERE EMAILED TO YOU RELATED TO THIS JOB IN ORDER TO BE CONSIDERED. ------------------------------------------------------------------------------ We have helped 40,000 patients obtain their medical cannabis certification in 20 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring! DAILY TASKS: Handling high volume of incoming calls, texts, and emails from patients. Understanding the law and regulations as it pertains to obtaining your cannabis card. Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients. Schedule patients using EMR system (electronic medical record system). Answer patient inquiries and educate patient's on all things marijuana Provide excellent customer service - kind and compassionate care - with EVERY patient Be a closer You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked. REQUIREMENTS: Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely. Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team! Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job. Must be organized and have the patience, discipline and focus to do repetitive tasks well. Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family. CALL CENTER EXPERIENCE IS PREFERRED. OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS! Job Type: Part-time Pay: $13.00 - $14.00 per hour Schedule: Day shift Education: High school or equivalent (Required) Experience: Customer Service: 1 year (Required) Work Location: One location Work Remotely: No Quick Apply</p></div>","company":{"name":"Green Health Doc"},"location":{"country":"United States","address":"Frederick, MD, USA","city":"Frederick","stateProvince":"MD"},"frontendLink":"/job-posting/green-health-doc/call-center-representative-medical-cannabis-industry/c4374fcd414e46876705bee56355c270","title":"Call Center Representative-Medical Cannabis Industry","hash":"c4374fcd414e46876705bee56355c270","postingUrl":"https://frederick-md.geebo.com/jobs-online/view/id/880655743-call-center-representative-medical-/"},{"employmentType":"Full-time","postedOn":"13 days ago","description":"<div><p>PharmaCentra d/b/a CannabisBPO of Americus, GA is looking to hire a full-time Remote Customer Service Representative to communicate effectively with legal cannabis retail managers and customers. This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment. Full-time employees also have access to group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance. If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry! ABOUT PHARMACENTRA LLCFounded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles. A DAY IN THE LIFE OF A FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVEAs a Remote Customer Service Representative, you are on the front lines of what we do for the legal cannabis community. You work with various people on behalf of our clients as customer service representatives within the cannabis industries. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for. You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients! QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVEHigh school diploma or equivalentOne year of customer service or call center experienceKnowledge of the legal cannabis industryAbility to work in a quiet and private work-from-home environment where high-speed internet is maintainedComputer skills with a working knowledge of Microsoft Windows / OfficeAbility to pass a background checkExcellent customer service skillsApplicants Living in following States Will Not Be Considered: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Iowa, Maine, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, South Dakota, Utah, Washington, nor District of Columbia.Bilingual skills in Spanish are preferred. Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position! FULL-TIME CONTACT CENTER WORK SCHEDULEBecause most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions. Full-time employees can expect to work 38-40 hours per week. At least one weekend day is required. This is a work-from-home call center position. NOW ACCEPTING APPLICATIONS FROM: AL, FL, GA, IN, KS, KY, LA, MI, NM, NC, ND, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY READY TO JOIN OUR TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you</p></div>","company":{"companyType":"Private/Established","name":"CannabisBPO","logoUrl":"/logos/cannabisbpo-0533fc00a84defc3d74630f1d80984bc.jpeg"},"location":{"country":"United States","address":"Georgia, USA","stateProvince":"GA"},"frontendLink":"/job-posting/cannabisbpo/customer-service/028a777601afd4f941f6adb2b33daee6","title":"Customer Service","hash":"028a777601afd4f941f6adb2b33daee6","postingUrl":"https://www.adzuna.com/details/2338725963"},{"employmentType":"Part-time, Permanent","postedOn":"6 days ago","description":"<div><p>Job description</p><p><b>Sessions Cannabis in Collingwood is an <i>independently</i> <i>owned</i> and <i>operated </i>recreational cannabis store. </b>Sessionswas designed and built to blend into and become a part of the community we serve. Our mission is to deliver a knowledgeable and personalized cannabis experience to meet our customers unique needs, offering easy to understand information about Terpenes to THC.</p><p>We provide and source the highest quality cannabis products from the most<br />established and well-known brands, while also sourcing unique and smaller<br />producers to satisfy the needs of an enthusiast to a connoisseur.</p><p><b>The Position</b>:</p><p>We are looking for responsible and trustworthy individuals who are<br />passionate about the cannabis industry and want to be part of a team committed to reducing the stigma and exemplifying the modern cannabis landscape.</p><p>Reporting to the Store Manager, the Budtender holds a key role within our<br />organization. As the Budtender you must develop, cultivate and foster relationships with our customers, advising and educating on suitable cannabis products. Budtenders must exude a professional, positive and welcoming attitude at all times.</p><p><b>Requirements: </b></p><ul><li>Minimum 19 years old</li><li>CannSell certification required</li><li>Criminal Background check required</li><li>Minimum 1 year customer service experience in a retail setting</li><li>Demonstrate a high level of integrity and responsibility, adhering to all AGCO regulatory requirements and company policies</li><li>Excellent communication and organizational skills</li><li>Passionate about the cannabis industry with a desire to learn</li><li>Ability to develop meaningful connections through creating relationships in the community with customers and peers based on a foundation of trust and teamwork</li><li>Must be flexible with hours and comfortable with change in a fast paced industry</li><li>Ability to consistently work weekdays, nights, holidays and weekends</li></ul><p><b>Responsibilities: </b></p><ul><li>Assist and educate customers while building enduring and long lasting relationships</li><li>Drive sales through education and product knowledge</li><li>Continue to increase your level of cannabis knowledge and curate experiences that go above and beyond expectations</li><li>Be mindful of sales objectives and business matters</li><li>Ensuring the dispensary is clean and well-organized at all times</li><li>Process all customer payments using our Point of Sale (POS) System</li><li>Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Holders</li></ul><p><b>Job Type &amp; Salary: </b></p><ul><li>Part-time, permanent</li><li>Starting at $16 per hour</li></ul><p><b>Who Should Apply?</b></p><ul><li>If you have a talent for the retail experience including educating and engaging</li><li>customers.</li><li>Strong communicators with the ability to create meaningful connections with a diverse customer base.</li><li>Passionate about engaging with your community and supporting your peers as we educate Canadians about cannabis.</li></ul><p><b><i>Sessions Cannabis in Collingwood</i></b> is an equal opportunity employer and values the diversity of our team members and customers. We thank all those who apply, only those selected for an interview will be contacted to move forward.</p><p>Part-time hours: 10-30 per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: $16.00-$18.00 per hour</p><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekends</li></ul><p>COVID-19 considerations:<br />All customers and staff are to wear a mask. COVID screening is done with each employee at the start of each shift.</p><p>Application question(s):</p><ul><li>How many years of Cannabis experience do you have?</li><li>Are you at least 19 years of age or older due to regulations?</li></ul><p>Experience:</p><ul><li>Retail sales: 1 year (required)</li></ul><p>Licence/Certification:</p><ul><li>CannSell Certificate (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Sessions Cannabis Collingwood","logoUrl":"/logos/sessions-cannabis-collingwood-41aabae49140d465e23a992d5b140cb9.png"},"location":{"country":"Canada","address":"Collingwood, ON","city":"Collingwood","stateProvince":"ON"},"frontendLink":"/job-posting/sessions-cannabis-collingwood/customer-service-representative-budtender/f5156b8b481deb4b4b009eae91187655","title":"Customer Service Representative - Budtender","hash":"f5156b8b481deb4b4b009eae91187655","postingUrl":"https://ca.indeed.com/job/customer-service-representative-budtender-1d8735d13ed6d7b7"},{"employmentType":"Part-time","postedOn":"5 days ago","description":"<div><p><b>Four Seasons Dispensary looking for qualified applicant. YOU MUST BE FLEXIBLE IN YOUR SCHEDULE.</b></p><p><b>The Company: </b><br />Family owned and operated dispensary. We take pride in our quality of products and our budtenders knowledge about the cannabis industry.</p><p><b>The Position: </b><br />Part time to start, full time possibility. Looking for an applicant who is personable, reliable and friendly to all. Pay depending on experience. This position requires being professional, flexible and a team player. 90 day probation period.<br />Tips and free samples are given after probation period. PAID LUNCH!</p><p><b>REQUIRED: (please read before applying)</b><br />* 21+<br />* Current Marijuana OLCC Handlers Card<br />* Professional experience in the cannabis industry, preferably at a dispensary (this does not include personal growing experience, we want INDUSTRY experience). Not manditory but will push applicant to top of resume group.<br />* 3 professional work references are required - we will check<br />* Experience with Metrc and a POS system is a bonus!! (We use Flowhub)</p><p><b>Applicants must be at least 21 years of age. Use of illegal drugs is forbidden by our company.</b></p><p>Job Type: Part-time</p><p>Pay: $12.00 - $13.50 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>10 hour shift</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li><li>Tips</li></ul><p>Application Question(s):</p><ul><li>Do you have any experience in the Cannabis Industry? Dispensary, vendor, etc. (Home growing does not apply.)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Required)</li></ul><p>License/Certification:</p><ul><li>OLCC Marijuana Permit (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private","name":"Four Seasons Dispensary"},"location":{"country":"United States","address":"Albany, OR 97321","city":"Albany","stateProvince":"OR"},"frontendLink":"/job-posting/four-seasons-dispensary/budtender-customer-service/5d8294c4da96113093f226b0f650b46c","title":"BUDTENDER / CUSTOMER SERVICE","hash":"5d8294c4da96113093f226b0f650b46c","postingUrl":"https://www.indeed.com/job/budtender-customer-service-3261f6d5f9eeec3f"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Would you like to be an essential part of the medical marijuana industry? CannaMD is looking for patient liaisons to join our company and continue to help us grow. If you are interested in helping patients in the state of Florida obtain their medical marijuana certifications and want to be part of a team of highly knowledgeable sales, customer service, and medical staff, CannaMD is the place to be!</p><p>Our team members enjoy:</p><ul><li>Working from home</li></ul><ul><li>Paid time off (after a probationary period)</li></ul><ul><li>Bonus opportunities</li></ul><ul><li>Benefits</li></ul><ul><li>Paid Training</li></ul><ul><li>Performance-oriented pay culture</li></ul><ul><li>And more!</li></ul><p>Playing an integral role in enhancing the quality of lives for our patients is incredibly rewarding and we believe the caring, honest people working with us can truly make a difference. If you feel you have what it takes to show patients here in Florida the impact medical marijuana can have on their lives, please apply to join the CannaMD family today!</p><p>This job is a work from home position. Candidates must have access to a computer (laptop preferred). You will be placing and taking calls with current and potential patients.</p><p>Communication skills and an excellent phone presence are a must. Previous phone sales experience is strongly suggested. The objective will be to retain current patients and handle customer service calls, as well as sell our services to callers interested in obtaining their medical cannabis certifications. We are a digital company and candidates must have a basic knowledge of technology.</p><p>Patient liaison duties and responsibilities include (but are not limited to):</p><ul><li>Completing outbound and inbound calls to and from patients or potential patients with questions regarding obtaining or renewing a medical marijuana recommendation</li></ul><ul><li>Scheduling and/or rescheduling appointments and processing payments</li></ul><ul><li>Utilizing the CRM system and EMR patient platform efficiently with minimal errors</li></ul><ul><li>Providing the best customer service possible to all of our patients</li></ul><ul><li>Providing patients with information regarding our processes, procedures, and pricing</li></ul><ul><li>Utilizing sales tools provided to sell our services and optimize the amount of money collected</li></ul><ul><li>Demonstrating critical thinking when appropriate</li></ul><ul><li>Communicating effectively</li></ul><ul><li>Frequently checking CannaMD emails and responding in a timely manner</li></ul><p>Patient liaisons must:</p><ul><li>Be familiar with state laws in regards to medical marijuana recommendations and use provided during training</li></ul><ul><li>Have a computer (laptop preferred), computer skills, mobile phone, and internet access</li></ul><p>Preferred (but not required) credentials and/or experience:</p><ul><li>Bachelor's degree or equivalent</li></ul><ul><li>Sales experience, phone sales experience is a plus</li></ul><ul><li>Customer service experience</li></ul><p>We are looking for a full-time employee that is available Saturday and Sunday from 12pm-8pm, and three weekdays of their choice, also working the hours of 12pm-8pm.</p><p>The hourly rate will start at $13 per hour plus bonuses (after one month of employment) and will increase based on performance.</p><p>Job Types: Full-time</p><p>Pay: $13.00 per hour</p><p>COVID-19 considerations: Work from home position</p><p>Job Type: Full-time</p><p>Pay: $13.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>COVID-19 considerations:<br />This is a work from home position.</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Sales: 5 years (Preferred)</li></ul><p>Shift Availability:</p><ul><li>Night Shift (Required)</li></ul><p>Work Location:</p><ul><li>Multiple locations</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul></div>","company":{"companyType":"Private/Growth","name":"CannaMD","logoUrl":"/logos/cannamd-980c3b929db059bcc6011f0b41904f79.jpeg"},"location":{"country":"United States","address":"Miami, FL","city":"Miami","stateProvince":"FL"},"frontendLink":"/job-posting/cannamd/patient-liaison-customer-service/321e5e2e052edbb3c601f2629c04c0f5","title":"Patient Liaison (Customer Service)","hash":"321e5e2e052edbb3c601f2629c04c0f5","postingUrl":"https://www.indeed.com/job/patient-liaison-customer-service-532395e5d7338335"},{"employmentType":"Full-time","postedOn":"14 days ago","description":"<div><p><b>Job Description</b></p><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazines Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (CPG) approach to cannabis, Crescos house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindys, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Crescos national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industrys first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nations cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards.</p><p>The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Create a best-in-class patient experience in accordance with Cresco Labs/ Sunnyside* standards.</p><p>• Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes.</p><p>• Manage PayMaster timekeeping and payroll for call center team.</p><p>• Lead, coach, and train call center team on Company Standards and Operational Procedures.</p><p>• Assist in Recruiting, hiring, and retaining a high performing team.</p><p>• Assist in employee evaluations, documentation, coachings, and trainings. Provides constructive feedback that facilitates improvement.</p><p>• Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product.</p><p>• Monitor employees calls and provide monthly quality reviews.</p><p>• Resolve escalations to ensure customer satisfaction.</p><p>• Review patient feedback for QA concerns and identify ways to improve the patient customer service experience.</p><p>• Oversee audits on multiple platforms.</p><p>• Maintain accurate transactions in All Leaves.</p><p>• Review daily/weekly product promotions with the team and any website changes.</p><p>• Proactively mitigate business, operational &amp; governance risks.</p><p>• Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA.</p><p><b>• Required competency to learn, understand, and accurately perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office suite: Gmail/google suite; etc.</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines.</p><p>• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education.</p><p>• Order Supplies for Call Center Fern Park department.</p><p>• Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed.</p><p><b>REQUIREMENTS</b></p><p>• Bachelors degree in business or comparable experience preferred.</p><p>• At least 21 years of age and authorized to work in the U.S.</p><p>• 3+ years of Customer Service experience, preferably in a call center environment</p><p>• 3+ years previous experience managing and leading 5-15 employees.</p><p>• Experience in training employees in customer service.</p><p>• Excellent customer service and conflict management skills.</p><p>• Effective communication skills both written and verbal.</p><p>• Excellent interpersonal skills both verbal and non-verbal</p><p>• Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives.</p><p>• Ability to lead by example in a fast-paced and constantly changing environment.</p><p>• Proven leadership and success in highly regulated environment</p><p>• Knowledge of office management systems and proficiency using MS Office.</p><p>• Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above.</p><p>• High Integrity. You keep your word, follow through, and always do the right thing.</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• MUST BE Available weekdays, weekends, holidays, etc.</p><p><b>Physical Demands:</b></p><p>The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time \" repetitive motion of hands, fingers, and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Casselberry, FL, USA","city":"Casselberry","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-assistant-manager/ef22cd2d0fc919a2aa8030731740ca24","title":"Call Center Assistant Manager","hash":"ef22cd2d0fc919a2aa8030731740ca24","postingUrl":"https://www.snagajob.com/jobs/645274800"},{"employmentType":"Full-time","postedOn":"10 days ago","description":"<div><p>In addition to being a GREAT place to work; we offer Competitive Wages, Growth Opportunities and Excellent Benefits! About Us: We are an Oregon-proud Cannabis company. We grow our plants with passion and science, and we treat everyone with dignity and respect. Our motto is \"Good Herb by Good People\", and we strive to create a best-in-class experience. We serve our community by providing a great place for people to work. We support our Team Members in their quest for excellence in service by giving them opportunities for cannabis careers and education. The Positions: We are looking for a Customer Service Associate to join our team. We offer Medical, Dental, Vision, Life Insurance, and 401(k) with company match. We also have an Employee Assistance Program and excellent Team Member Discounts. Requirements: Regular and predictable attendance Must be at least 21 years of age Must have or be able to obtain a Marijuana Workers permit Must have or be able to obtain a Food Handler's Card Responsibilities: Maintains a friendly, courteous, and compassionate demeanor at all times Adheres to the company's mission statement and core values and maintains high ethical standards and professionalism in all business interactions; Understands the complexity of compliance requirements governing our businesses, stays up to date and on top of new regulations as they occur in an ever-changing industry. Inputting new accounts into the invoice building platform, updating that information when necessary Provide support and efficiency with the Sales Representatives and Order Fulfillment Team Adding to the Sale Representative's log of invoices, keeping up to date with payments/due dates Organizing the Sales Representatives Deliveries for the day, putting them in order on the calendar and coordinating with the accounts Assisting the Sale Representative in building invoices Assisting the Sales Representatives in their communication with accounts Maintain inventory of all merchandise Responsible for maintaining the integrity of all confidential information, including but not limited to inventory counts, sales data, wholesale costs, and overall company information. NDA required. Other duties as assigned Why Should You Work With Us? We believe in \"Growing our own\" and not just cannabis! You decide how far you want to go in your career journey, and we will pave the way. Work with some of the best team members in the cannabis industry. Do what you love, with people you like, for a company you are proud of! Let us not forget our excellent compensation and benefits package! We are a proud Equal Opportunity Employer</p></div>","company":{"name":"Dr Jollys Industries LLC"},"location":{"country":"United States","address":"Bend, OR, USA","city":"Bend","stateProvince":"OR"},"frontendLink":"/job-posting/dr-jollys-industries-llc/jooble-customer-service/07eb46981fe6270a06a7812511a62153","title":"Jooble - Customer Service","hash":"07eb46981fe6270a06a7812511a62153","postingUrl":"https://jooble.org/jdp/-4510785068762533943/Customer-Service-Bend%2C-OR"}]