1070 results
Customer Service Representative Cannabis Emporium Ottawa, ON
5 days ago
gro-Care® Technical Customer Service Representative urban-gro Lafayette, CO 80026
7 days ago
Customer Service Representative National Warehouse Management, LLC Beverly Hills, CA 90210
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Technical Support Agent - Tier 1 (SaaS) Blaze Solutions Inc. Dallas, TX, USA
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Customer Service Representative Aston Carter Leduc, AB
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Customer Service Representative

Cannabis Emporium Ottawa, ON Full-time
Apply Now Copy link

Requirements:

- Minimum age of 19+

-Criminal background check (Must possess prior to interview if selected)

-CannSell Training Certificate (Must posses prior to interview if selected)

As a Floater, you will be on the sales floor helping direct customers to Self Serve options and placing orders, answer customer inquiries regarding

products/accessories

As an ID Checker, you are the first to greet customers into the store. It is your responsibility to ensure nobody under-age enters the store.

Requirements:

- Minimum age of 19+

-Criminal background check (Must possess prior to interview if selected)

-CannSell Training Certificate (Must posses prior to interview if selected)

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It is your responsibility to ensure nobody under-age enters the store.</p><p><b>Requirements:</b></p><p>- Minimum age of 19+</p><p>-Criminal background check (Must possess prior to interview if selected)</p><p>-CannSell Training Certificate (Must posses prior to interview if selected)</p></div>","company":{"companyType":"Private/Growth","name":"Cannabis Emporium"},"location":{"country":"Canada","address":"Ottawa, ON","city":"Ottawa","stateProvince":"ON"},"frontendLink":"/job-posting/cannabis-emporium/customer-service-representative/a31c8242f70913ac9e4a13353d405b20","title":"Customer Service Representative","hash":"a31c8242f70913ac9e4a13353d405b20","postingUrl":"https://ca.directlyapply.com/jobs/cannabis-emporium/60f6d289a86b9bf4ef22f4c8"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Summary/Objective</b></p><p>The gro-care technician is directly responsible for supporting gro-care cultivation clients. This role is responsible for ensuring clients receive immediate service upon any request, facilitating communication between clients and internal stakeholders, and for refining standard processes and procedures. The position is accountable for maintaining detailed records of client interactions, providing support through Zendesk, and leveraging internal experts at urban-gro for client solutions. The gro-care technician will work directly with the Commissioning and Field Services team, Environmental Services Group, and the operations team, and will report to the Director of Commissioning and Field Services.</p><p><b>Essential Functions</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Employee adheres to all current Department Standard Operating Procedures (SOP) and company policies.</li><li>Onboarding new gro-care clients.</li><li>Presenting the gro-care service to new clients and preparing their urban-gro portal with all required information.</li><li>Assemble maintenance scheduling, digital manual assembly, and spare parts reminders.</li><li>Supporting gro-care hotline.</li><li>All client communications are handled immediately through Zendesk.</li><li>Clients must be connected with internal experts at urban-gro, or if unavailable, scheduled for interaction within 24 hours.</li><li>Tracking client communications.</li><li>Communications with both the gro-care technician and internal stakeholders must be tracked, with detail on topics covered, persons involved, etc.</li><li>Solidifying current SOPs</li><li>Leveraging templates, intake forms, or otherwise for all client interactions.</li><li>Ensuring and enforcing that all client communications are exclusively through Zendesk.</li><li>Identifying inefficiencies in gro-care processes and resolving these issues via refined SOPs, new tool creation, or otherwise.</li><li>Building customer relationships and providing value in gro-care bookings and execution.</li></ul><p><b>Competencies</b></p><ul><li>Problem Solving/Analysis.</li><li>Business Acumen.</li><li>Strategic Thinking.</li><li>Results Driven.</li><li>Customer Focus.</li><li>Technical Capacity.</li><li>Communication Proficiency.</li></ul><p><b>Work Environment</b></p><p>This position operates in a professional office environment approximately 100% of the time. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position operates in the field at cultivation facilities in multiple U.S. states and outside of the U.S. This role routinely uses hand tools such as screwdrivers and pliers, as well as web-based tools in the act of systems commissioning.</p><p><b>Physical Demands</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to lift heavy items over 50lbs and may require the use of additional labor and should use discretion in obtaining assistance.</p><p><b>Position Type and Expected Hours of Work</b></p><p>This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work maybe required as job duties demand.</p><p><b>Travel</b></p><p>This position requires minimal travel, less than 10%.</p><p><b>Required Education and Experience</b></p><ul><li>HS Diploma or equivalent.</li><li>1-3 years Customer Service experience</li><li>Proficiency in Zendesk or other related helpdesk and CRM applications</li><li>Strong communication skills</li><li>Proactive mindset, anticipating client needs,</li><li>Problem solving/analytical skills</li></ul><p><b>Preferred Education and Experience</b></p><ul><li>Bachelor’s degree in Business</li></ul><p><b>Additional Eligibility Qualifications</b></p><p>None required for this position.</p><p><b>EEO Statement</b></p><p>urban-gro, Inc. provides equal employment opportunities to all Employees and applicants in all Company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.</p><p>This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />We are taking all necessary precautions to mitigate risk of exposure to COVID-19</p><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Zendesk: 1 year (Preferred)</li><li>Customer service: 3 years (Required)</li><li>Cannabis: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Temporarily due to COVID-19</li></ul></div>","company":{"companyType":"Public/Established","name":"urban-gro","logoUrl":"/logos/urbangro-16e630e61b287b2a904742cc0a589ff2.png"},"location":{"country":"United States","address":"Lafayette, CO 80026","city":"Lafayette","stateProvince":"CO"},"frontendLink":"/job-posting/urban-gro/gro-care-technical-customer-service-representative/7166b7d20dd508bd865d98d1ba254023","title":"gro-Care® Technical Customer Service Representative","hash":"7166b7d20dd508bd865d98d1ba254023","postingUrl":"https://www.indeed.com/job/gro-care®-technical-customer-service-representative-4db60237050ea007"},{"postedOn":"7 days ago","description":"<div><div><p>710 Labs is a growing cannabis company with multi-state expansion plans. 710 Labs is renowned for offering only connoisseur level products grown entirely in-house, taking sometimes absurd extra steps unheard of in an industry of fast commodities. Innovation is at our core, from cultivating talent and culture to leading the industry in education. Join our fast-growing team.</p><p>This full time position does provide weekend support, so will have two consecutive days off during the week. You will have an incredibly important role within the organization. This person will represent the voice of the brand for all customer interactions, and spend a lot of time ensuring the utmost of premium experiences for our passionate, high spending, aficionados. Our motto has always been “Quality Over Everything”, so this role will exemplify that spirit in all interactions with clients, external or internal. High energy, hyper organized and extremely passionate in helping others are key values that will help us continue to take this part of our business to the next level.</p><p>Responsibilities</p><ul><li><p>Provide Best in Class customer service to customers and patients</p></li><li><p>Respond quickly to customer service inquiries sent to 710 Labs</p></li><li><p>General support with allocations/deliveries</p></li><li><p>Troubleshoot various customer issues and establish standardized process for each instance</p></li><li><p>Work closely with delivery and sales partners to resolve customer issues</p></li><li><p>Ability to speak to highly specialized, knowledgeable and high spend customers daily, utilizing brand language and tone</p></li><li><p>Ability to pull weekly support metrics/KPI recaps that roll up to senior management</p></li></ul><p>Qualifications</p><ul><li><p>Preferred:</p><ul><li><p>Strong passion for hash and familiarity with cannabis culture</p></li><li><p>Experience using Zendesk or similar customer service platform</p></li></ul></li><li><p>Required</p><ul><li><p>Very strong written and verbal communication skills</p></li><li><p>Very strong organizational &amp; multi- tasking ability</p></li><li><p>Well versed in Google Suite (particularly Gmail, Docs, and Sheets)</p></li><li><p>Self-motivated, displays strong ability to work independently and stay on task with little oversight</p></li><li><p>Ability to work on Friday, Saturday and Sunday</p></li></ul></li></ul><p><br /></p><p>The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</p></div></div>","company":{"name":"National Warehouse Management, LLC"},"location":{"country":"United States","address":"Beverly Hills, CA 90210","city":"Beverly Hills","stateProvince":"CA"},"frontendLink":"/job-posting/national-warehouse-management-llc/customer-service-representative/904d4bb552eccc46c1bf900e81768047","title":"Customer Service Representative","hash":"904d4bb552eccc46c1bf900e81768047","postingUrl":"https://www.indeed.com/job/customer-service-representative-887da85b9e416610"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>Overview:</b></p><p>If you're looking for a predictable job at a big established company, you can stop reading now. If you're interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading</p><p><b>About the Company:</b></p><p>Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZE's best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>• Texas (DFW area)</p><p>• Colorado (Denver and Colorado Springs</p><p>• Arizona (Phoenix)</p><p>• Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.</p><p>• Answer real-time requests via phone or chat, creating tickets in our ticket system.</p><p>• Escalate tickets to Tier 2 in a warm hand-off as needed.</p><p>• Learn our data migration process for new customers and perform data migrations as needed.</p><p>• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.</p><p>• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.</p><p>• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.</p><p>• Educate customers on best practices specific to their business needs</p><p>• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.</p><p>• Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>• Proven track record of production</p><p>• Bachelor's degree</p><p>• 2-5 years of experience in software technical support</p><p>• Ability to work from home with full efficacy</p><p>• Quiet place to work with a solid internet connection</p><p>• Excellent communication skills as a remote employee</p><p>• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.</p><p>• Self-motivated with the ability to work well both independently and within a team.</p><p><b>Bonus Points:</b></p><p>• Cannabis industry experience in cultivation, distribution, or dispensary/delivery</p><p>• Experience in supporting a delivery service or inventory management SAAS solution</p><p>• SAAS startup experience a plus</p><p>• QA or software testing experience</p><p><b>Benefits and Perks:</b></p><p>• Health, Dental, Vision, Life, Disability, 401K</p><p>• Work from home</p><p>• Paid time off (Vacation, Sick, Holidays)</p><p>• Competitive salary</p><p>• A real chance to help shape the growing cannabis industry</p><p>• Work with smart people in a fast-paced environment</p><p>Remote Work with Corporate Offices Located in Newport Beach, CA</p></div>","company":{"companyType":"Private/Startup","name":"Blaze Solutions Inc.","logoUrl":"/logos/blaze-solutions-inc-c19ff58ec4cd91bb76d8fc8302372e5d.png"},"location":{"country":"United States","address":"Dallas, TX, USA","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/blaze-solutions-inc/technical-support-agent-tier-1-saas/692b5ff67d20419edfc910f2b3dfb486","title":"Technical Support Agent - Tier 1 (SaaS)","hash":"692b5ff67d20419edfc910f2b3dfb486","postingUrl":"https://us.bebee.com/job/20210720-bf6bebf39949aa055b920cbcafdd4791"},{"postedOn":"8 days ago","description":"<div>Equivalent Experience<br /><br /><b>Description:</b><br />The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. Other responsibilities include answering mainline, greetings visitors, and assisting with other clerical duties as required.<br />MAJOR RESPONSIBILITIES<br /><ul><li>Process and input all customer orders including the coordination of last-minute shipping requests with the traffic department;</li><li>Maintain records of damaged goods and back-order logs</li><li>Handle returned products and assure proper credit is given to the customer</li><li>Trace orders and notify customers of any activity concerning their merchandise</li><li>Assure proper invoicing of accounts by verifying computer-generated invoices</li><li>Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.</li><li>Report customer feedback to management, including any signs of customer dissatisfaction</li><li>Act as a liaison between the warehouse and the customer in the administration of accounts and between the office and customer regarding invoicing and credit changes;</li></ul><b>Additional Skills &amp; Qualifications:</b><b>MUST:</b><br /><ul><li>2+ years of customer service experience in a general office, preferably in a role that involved regular usage of a phone</li><li>Excellent written and verbal communication skills</li><li>Intermediate Outlook, Word &amp; Excel skills</li><li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</li></ul><b>LIKES:</b><br /><ul><li>Experience using WMS like SAP, JD Edwards, or Oracle</li><li>Warehouse or Cannabis industry experience</li><li>Two-year College or one-year related experience and/or training; or equivalent combination of education and experience</li></ul><b>À propos d'Aston Carter:</b><br />Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent.<br />Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients.<br />Reconnu \"best of staffing\" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.<br /><br /><b>About Aston Carter:</b><br />Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.<br /><br />The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</div>","company":{"companyType":"Private/Established","name":"Aston Carter","logoUrl":"/logos/aston-carter-a978af82de7c944f0501d1ebab1f5eda.png"},"location":{"country":"Canada","address":"Leduc, AB","city":"Leduc","stateProvince":"AB"},"frontendLink":"/job-posting/aston-carter/customer-service-representative/06dcc4c62c9d9eccf8225e92dacbcb58","title":"Customer Service Representative","hash":"06dcc4c62c9d9eccf8225e92dacbcb58","postingUrl":"https://ca.indeed.com/job/customer-service-representative-4223178ae4fd6042"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>Location: Northampton, MA</p><p><b>PARALLEL</b></p><p>Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.</p><p>IN A NUTSHELL…</p><p>The Guide is responsible for interacting with patients in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. Report directly to the Store Manager, Assistant Store Manager, and Lead Guides.</p><p>This role is with Massachusetts (NETA), one of the renowned retail brands under the Parallel umbrella.</p><p>Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit .</p><p><b>WHAT YOU WILL BE DOING</b></p><p>• Follow NETA Policies &amp; Procedures for daily operations and fully comply with state medical marijuana regulations</p><p>• Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport</p><p>• Provide product expertise and knowledge to patients and explain the potential benefits of each various type and strain of medical marijuana, as well as methods of use</p><p>• Identify unique needs of each individual patient by demonstrating compassion, empathy and sensitivity</p><p>• Answer patient and caregiver questions and provide resources to assist in their medical use of marijuana</p><p>• Participate in the patient intake process, maintaining appropriate paperwork and patient records</p><p>• Maintain privacy and confidentiality of sensitive patient information</p><p>• Accurately receive, prepare and complete patient orders and sales utilizing point-of-sale and</p><p>• Accurately enter all patient record information within point of sale system</p><p>• Help to ensure the store is stocked, clean and in proper operational order</p><p>• Work in close coordination with a team of other patient services associates</p><p>• Supports the team work effort in both opening and closing procedures</p><p>• Act as a liaison between patients and NETA management to continually improve the customer experience</p><p>• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brand</p><p>• Performs other duties and tasks as assigned</p><p>EXPERIENCE AND SKILLS YOU'LL BRING</p><p>• Age 21 or over (Required)</p><p>• High School Diploma or equivalent (Required)</p><p>• Valid Government-Issued Photo ID (Required)</p><p>• Previous retail or customer service experience (Required)</p><p>• Knowledge of basic computer skills, point of sale software and cash management (Required)</p><p>• Must successfully complete role specific training program. This includes passing the Dispensing test at the conclusion of the training program and independently perform all functions of the role</p><p>• Ability to deal with problems and resolve in a professional manner</p><p>• Must be available to work weekends and applicable holidays</p><p>• Positive attitude and strong work ethic</p><p>• Demonstrates high emotional intelligence</p><p>• Ability to effectively multi-task</p><p>• Must be highly organized and have extreme attention to detail</p><p>• Passionate about the importance of medical marijuana</p><p>YOU WILL BE SUCCESSFUL IF YOU…</p><p>• Are self-motivated; micro-managing isn't fun for anyone</p><p>• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>• Can work fast and be flexible; our industry is always changing</p><p>• Play nice with others; we collaborate with each other a lot</p><p>• Think creatively; sometimes, the \"traditional\" solution isn't the best one</p><p><b>WHAT YOU GET</b></p><p>• Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs</p><p>• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>• Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>• Employee discount</p><p>• Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>• Ability to stand for prolonged periods of time, and perform weighing, counting, calculating and computer processing operations.</p><p>• Ability to lift 30 lbs. unassisted.</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 24935 Category: Retail , Keywords: Assistant Store Manager</p></div>","company":{"companyType":"Public/Growth","name":"Neta"},"location":{"country":"United States","address":"South Hadley, MA, USA","city":"South Hadley","stateProvince":"MA"},"frontendLink":"/job-posting/neta/customer-care-representative/4cea3ef1435aca04d640b2f0bb928426","title":"Customer Care Representative","hash":"4cea3ef1435aca04d640b2f0bb928426","postingUrl":"https://www.emploze.com/job/customer-care-representative-in-south-hadley-massachusetts/6491-125840314044"},{"employmentType":"Full-time","postedOn":"9 days ago","description":"<div><p><b>Company Overview: </b></p><p>Kaycha Group, LLC is a leading provider of innovative Cannabis and Hemp testing technologies and methods. We perform product testing to help ensure compliance with state and federal regulations. We provide comprehensive cannabis testing for potency, homogeneity, heavy metals, microbial contamination, mycotoxins, residual solvents, terpenes, and pesticides.</p><p><b>Job Purpose: </b></p><p>The Client Relations Specialist will be responsible for customer relations, accounting and operations support. This position will also interface with multiple departments and customers. This role will primarily focus on lab operations and sales support.</p><p><b>Essential Duties &amp; Responsibilities: </b><br />*</p><ul><li>Answer phones and route calls to the appropriate party.</li></ul><ul><li>Making cold calls to assist Sales Team</li></ul><ul><li>Helping new customers get registered and learn the testing and sample submission process</li></ul><ul><li>Helping customers with technical issues</li></ul><ul><li>Greet incoming visits and escort to appropriate areas.</li></ul><ul><li>Receive, sort and distribute incoming mail.</li></ul><ul><li>Deliver deposit checks to accounting.</li></ul><ul><li>Create and process customer invoices.</li></ul><ul><li>Process credit card payments in Blackstone.</li></ul><ul><li>Coordinate with clients on payment processing of sample orders.</li></ul><ul><li>Receive all incoming work from internal and external clients and process work orders through the company Laboratory Information Management System (LIMS).</li></ul><ul><li>Prepare and manage shipments with partner labs.</li></ul><ul><li>Special projects and errands as needed, including transportation of packages to local shipping companies.</li></ul><ul><li>Responsible for shipping and receiving of orders and supplies, which includes light lifting duty (packages up to 40 lbs.)</li></ul><ul><li>Maintain compliance with health and safety guidelines for a lab environment.</li></ul><p><b>Skills, Abilities and Competencies: </b></p><ul><li>Excellent communication skills and ability to effectively work, problem solve, and communicate with multiple levels of the organization.</li></ul><ul><li>Ability to work in a dynamic, fast-paced deadline environment while successfully managing multiple tasks.</li></ul><ul><li>Strong understanding of standard laboratory protocol.</li></ul><ul><li>Ability to maintain an incredibly high degree of attention to detail and accuracy.</li></ul><ul><li>Strong agility, engagement, and flexibility in an ever-changing environment.</li></ul><ul><li>Working knowledge of logging, organizing, and analyzing data.</li></ul><ul><li>Proficiency with Laboratory Internal Management and Customer Relations Management Systems</li></ul><p><b>Education &amp; Experience: </b></p><ul><li>High School diploma or equivalent required. Higher level degree preferred.</li></ul><ul><li>1+ years of experience working within a lab environment.</li></ul><ul><li>1+ years of experience in sample collection and logging within a lab environment.</li></ul><ul><li>Proficient knowledge of MS Office Suite (Excel, Word, PowerPoint)</li></ul><ul><li>QuickBooks experience a plus.</li></ul><ul><li>Organizes and handles multiple priorities simultaneously.</li></ul><ul><li>Completes work assignments within time and quality constraints</li></ul><ul><li>Exposure to the cannabis industry desired.</li></ul><p><b>Other: </b></p><ul><li>Must pass Level 2 background check.</li></ul><ul><li>Kaycha Labs offers a competitive and comprehensive benefits package including health, dental, vision and time off.</li></ul><ul><li>Kaycha Labs is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</li></ul><p><b>Essential Functions: </b></p><p><i>The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></p><p><i>While performing the duties of this job the employee is frequently required to stand, handle or feel, to speak, and to hear. The employee is occasionally required to walk, sit, reach with hands and arms, bend, kneel, crouch, or crawl. The employee must frequently lift and/or move up to thirty-five (35) pounds. </i></p><p><i>Specific vision abilities required for this job include close (proximity) vision, depth perception, and the ability to adjust focus.</i></p><p><b>Work Environment: </b></p><p><i>The work environment described here is representative of that which an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></p><p><i>The standard analytical laboratory environment is one in which potential health hazards do exist. Administrative, operations, technical, and professional staff are expected to safely operate in accordance with applicable and appropriate health and safety policies and procedures, as prescribed by the applicable Kaycha manuals and policies and/or federal, state, or local standards.</i></p><p><i>Laboratory staff can be expected to work in areas where hazards associated are with, but not limited to, airborne pathogens. Biological materials, hazardous substances, and radioactive material exist and are handled. Appropriate training is provided regarding these hazards and staff are expected to adhere to all health and safety policies at all times, whether they are in writing or verbalized by a supervisor.</i></p><p><i>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</i><br />*</p><p>Job Type: Full-time</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul><p>Application Question(s):</p><ul><li>Do you have any exposure to the Cannabis industry?</li><li>Best phone # or email to reach you at?</li><li>Compensation expectations?</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Laboratory: 1 year (Preferred)</li><li>Sample collection: 1 year (Preferred)</li><li>QuickBooks: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"Kaycha Labs","logoUrl":"/logos/kaycha-labs-789b33a03a0e6aef4d8e5df1ca8e1cae.jpeg"},"location":{"country":"United States","address":"Davie, FL 33314","city":"Davie","stateProvince":"FL"},"frontendLink":"/job-posting/kaycha-labs/customer-service-specialist/05f6f453523f91124d2b18a9597b0090","title":"Customer Service Specialist","hash":"05f6f453523f91124d2b18a9597b0090","postingUrl":"https://www.indeed.com/job/customer-service-specialist-9bcda64a7b32d2cc"},{"postedOn":"15 hours ago","description":"<div><div><h1><b>Data Analyst, Business Intelligence</b></h1><div>Toronto, ON, Canada Req #3683 </div><p>Thursday, July 22, 2021</p><div><p><b>The Company</b></p><p>At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.</p><p>With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.</p><p></p><p>Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!</p></div><div><h1><b>The Opportunity</b><b></b></h1><div>Reporting to the Manager, Business Intelligence – Canada, the Data Analyst will act as a key support figure on the Business Intelligence team, defining and leading the implementation of data policies, procedures, governance, and documentation that pertain to master data management and data integrity/validation, to support complete and accurate downstream organizational reporting. The Data Analyst will further be responsible for supervising the intake, ingestion, processing, and delivery of various data sources into a centralized data warehouse on a daily/weekly/monthly basis (as warranted by the data source), as well as overseeing and executing the responsibilities related to the maintenance of raw data integrity.</div><h1><b>Responsibilities</b></h1><ul><li>Lead the weekly master data management process for Canopy’s commercial sales data, including but not limited to the mapping of product and location items into Product and Location Master Reference Tables, with a focus on new product/store “exceptions” stemming from new items appearing in raw data</li><li>Manage dynamic product and location hierarchies within the Master Reference Tables, ensuring completeness and accuracy of attributes populated within</li><li>Engage with stakeholders in Product, Commercial, and Insights business units to gather requirements around required evolution to the hierarchies/attributes, determine feasibility/relevance, and implement accordingly</li><li>Manage the Calendar Master Reference Table to facilitate customer and CGC, fiscal and calendar reporting flexibility in downstream reporting and analytical applications</li><li>Assist in the creation and lead the implementation of business rules and processes related to master data governance, including audit layers to ensure reporting layer adherence to source data layer</li><li>Routinize and execute daily/weekly data audits and validate reporting and self-serve analytical tools, as well as ad-hoc audits as new integrations occur, new reporting rolled out, etc.</li><li>Work with 3rd party developers to ensure compliance to established processes, governance, and validation routines</li><li>Maintain user catalogues and distribution lists to facilitate thorough and efficient communication channels with end user groups</li><li>Develop, maintain and socialize documentation related to all routinized processes held within the Business Intelligence team, including documentation of data sources, master data management routines, reporting overviews, training materials, etc.</li><li>Support the Manager, Business Intelligence in critical aspects of supporting Canadian Recreational and Medical business units from a data and analytics infrastructure standpoint</li></ul><h1><b>Experience</b></h1><ul><li>Minimum bachelor’s degree in Statistics, Information Technology, Commerce or similar</li><li>3+ years of experience in master data management and/or data governance roles, preferably in a CPG/Retail/Alcohol environment</li><li>Attention to detail is imperative to success in this role, as is the ability to enjoy routinized, process-driven work</li><li>Advanced user of MS Office suite, with a focus on Excel; experience with VBA considered a strong asset</li><li>Working knowledge of SQL, relational databasing and data warehousing</li><li>Hands-on proficient experience with visualization tools (particularly Tableau) is considered a major asset</li><li>Excellent time management and organizational skills, and ability to balance and execute against multiple competing priorities simultaneously</li><li>Demonstrated ability to work with cross-functional teams and to thrive in a fast-paced and dynamic working environment</li><li>Excellent written and verbal communication skills, including sharing ideas and information across diverse audiences</li></ul><div><b>Other Details</b><br /><br />This is a full-time position based out of Toronto, ON, but with flexibility to work remotely/virtually, especially in light of the current pandemic.</div><div><br /></div></div><div><p>We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.</p><p>Canopy Growth welcomes and encourages applications from people with disabilities.</p><p>Accommodations are available upon request for candidates taking part in all aspects of the selection process.</p><p>One last note: the chosen applicant will be required to successfully complete background and reference checks.</p><p></p><p>Thank you so much for your interest in Canopy Growth.</p></div></div><p></p></div>","company":{"companyType":"Public/Established","name":"Canopy Growth Corporation","logoUrl":"/logos/canopy-growth-corporation-4824ec81067c68cbe6c52ae1676e4cd3.jpeg"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/canopy-growth-corporation/data-analyst-business-intelligence/da7d4aa6c3b07e372d28412b33423db8","title":"Data Analyst, Business Intelligence","hash":"da7d4aa6c3b07e372d28412b33423db8","postingUrl":"https://ca.indeed.com/job/data-analyst-business-intelligence-4ab86fddf4104321"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Veda Scientific is a new, hemp and cannabis R&amp;D and compliance testing laboratory located in Lompoc, CA. We combine the latest technology with the best talent to support our clients in our common mission to propel the industry forward and unlock the possibilities found in the cannabis plant. The company is composed of experts in the fields of cannabis testing, plant physiology, and chemistry as well as business process, HR, marketing, and finance.</p><p><b>ADMINISTRATIVE LAB DIRECTOR JOB DESCRIPTION</b></p><p><b>BASIC FUNCTION</b></p><p>The Administrative Lab Director is primarily responsible for managing the workflow of the laboratory. The workflow begins with the test order and concludes with the waste disposal of the sample. The Administrative Lab Director is responsible for working with the Vice President of Laboratory Operations (VPLO) to prepare and maintain all documentation for ISO 17025 accreditation, BCC Licensing, and other compliance-related requirements to conduct laboratory business. The Administrative Lab Director will work with the VPLO to manage and maintain the implementation and use of Veda Scientific adopted support platforms including Qualtrax, QBench, METRC, ASANA, and the Veda Scientific Google Drive.</p><p>The Administrative Lab Director is additionally responsible for administering the basic management functions of personnel, planning, organizing, leading, and controlling to assist the VPLO in the successful and efficient attainment of company goals. The Administrative Lab Director will complement and work with the Technical Lab Director to develop, validate, and implement analytical test procedures. The Administrative Lab Director is expected to perform bench duties whenever required to ensure that daily service goals are achieved.</p><p><b>RESPONSIBILITIES AND AUTHORITY</b></p><ul><li>Works with the VPLO and the Technical Lab Director to evaluate equipment, develop testing methods, and write standard operating procedures.</li></ul><ul><li>Works with the VPLO to develop and evaluate laboratory workflow.</li></ul><ul><li>Provides laboratory operational information, products, and services by establishing sample preparation protocols, developing and implementing analytical procedures, and evaluating laboratory results.</li></ul><ul><li>Helps establish a culture of integrity, service, continuous improvement, and mutual support among all members of the Veda Scientific Team and our customers.</li></ul><ul><li>Maintains laboratory purchasing system to manage inventory and anticipate needed supplies; provides budget forecasts to the VPLO.</li></ul><ul><li>Maintains and improves laboratory productivity by monitoring the workload of functional areas; works with the VPLO to implement operational or staffing adjustments to improve workflow performance.</li></ul><ul><li>Maintains the laboratory information system by identifying information needs and problems, recommending improvements, establishing priorities, writing, and revising user manuals, training employees, and maintaining security and confidentiality.</li></ul><ul><li>Ensures that all documents and records required for ISO 17025 accreditation and compliance with state regulations are complete and up to date.</li></ul><ul><li>Becomes proficient in Qualtrax (Veda Scientific’s QMS document management platform); optimizes the set-up, organizational structure, and use of Qualtrax.</li></ul><ul><li>Become proficient in and optimizes QBench (Veda Scientific’s LIMS platform.)</li></ul><ul><li>Works with the VPLO to execute operational requirements by scheduling and assigning tasks to employees and following up on work results.</li></ul><ul><li>Under the direction of the VPLO, the Administrative Lab Director will assist in the evaluation and measurement of laboratory employee performance.</li></ul><ul><li>Maintains individual professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.</li></ul><p><b>QUALIFICATIONS</b></p><p>Education - must hold a bachelor’s degree in any science (preferably chemistry) or engineering field. Those with a master’s degree or a post-graduate degree are additional assets.</p><p>Experience</p><ul><li>5 years of work experience in the cannabis industry and a minimum of 2 year in a laboratory testing environment.</li></ul><ul><li>Management of laboratory personnel, method development, quality control, and compliance with ISO17025.</li></ul><ul><li>Hands-on experience with operating, maintaining, and troubleshooting analytical equipment, such as HPLC, HS-GC-FID/MS, LC-MS/MS, ICP-MS, and QPCR.</li></ul><ul><li>Highly skilled in analytical chemistry and microbiology, including sample preparation (liquid-liquid extraction, solid-phase extraction, and chromatography), sterile techniques, DNA and RNA isolation.</li></ul><ul><li>Must be able to provide laboratory personnel training, performance evaluation, competency testing, and mentorship.</li></ul><p><b>Skills</b></p><ul><li>Ability to follow protocol and perform tasks according to specifications</li></ul><ul><li>Computer literacy and the ability to learn quickly</li></ul><ul><li>Statistical analysis</li></ul><ul><li>Strong analytical judgment and scientific integrity</li></ul><ul><li>Recordkeeping and organization skills</li></ul><ul><li>Effective communication and presentation skills</li></ul><ul><li>Laboratory techniques in chemistry and microbiology</li></ul><ul><li>Creating a safe and effective laboratory environment</li></ul><ul><li>Equipment operation and calibration</li></ul><ul><li>Biohazard and chemical safety</li></ul><ul><li>Administrative procedures and teamwork</li></ul><ul><li>Supply management</li></ul><ul><li>Self-development</li></ul><ul><li>Strong leadership skills and ability to deliver results</li></ul><ul><li>Strong networking skills with experts in the industry</li></ul><ul><li>Leadership &amp; mentoring capabilities</li></ul><ul><li>Strong interpersonal skills</li></ul><ul><li>Excellent judgment and decision making capabilities</li></ul><p>POSITION TITLE: Administrative Laboratory Director</p><p>Fair Labor Standards Act (FSLA) Status: Exempt</p><p>Supervisory Responsibility: Yes</p><p><b>Reports to: VPLO</b></p><p><b>“Veda Scientific is an equal opportunity employer </b>and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender (including pregnancy), sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, genetic information, marital status, veteran status, or any other characteristic protected by law.</p><p>If you have a disability and need accommodation in connection with the on-line application process, please email us.</p><p><b>Background Check</b></p><p>“Applicants must pass a background check upon a conditional offer of employment.”</p><p><b>SKILLS</b></p><p><b>Physical Demands: </b></p><ul><li>Proficiency in the proper and safe use of chemicals used in operating and maintaining laboratory.</li></ul><ul><li>Precise motor control working with objects less than 1 mm in size.</li></ul><ul><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to individuals who are able to perform the essential functions of this job.</li></ul><ul><li>The employee is occasionally required to sit; climb or balance; stand for long periods of time; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds or more with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Employee must possess the ability to move safely over uneven terrain or in confined spaces.</li></ul><p><b>Additional Requirements</b></p><ul><li>Valid driver’s license or state ID card</li></ul><ul><li>Must be a minimum of 21 years of age</li></ul><ul><li>Must pass all required background checks</li></ul><ul><li>Must be and remain compliant with all legal or company regulations for working in the legal cannabis industry</li></ul><ul><li>Advanced knowledge of METRC, cannabis regulations, and internal databases as it pertains to the regulations preferred.</li></ul><p>Job Type: Full-time</p><p>Pay: $100,000.00 - $160,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Veda Scientific","logoUrl":"/logos/veda-scientific-7f9c28a033b73119ff439e231fa7bb5a.png"},"location":{"country":"United States","address":"Lompoc, CA 93436","city":"Lompoc","stateProvince":"CA"},"frontendLink":"/job-posting/veda-scientific/administrative-laboratory-director-for-cannabis-testing-lab/9a1ac4d4c6354e7e27395fee4ced1836","title":"Administrative Laboratory Director for Cannabis Testing Lab","hash":"9a1ac4d4c6354e7e27395fee4ced1836","postingUrl":"https://www.indeed.com/job/administrative-laboratory-director-for-cannabis-testing-lab-dba63183d6b3ee74"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>Company OverviewAs a leading cannabis-focused consumer packaged goods company, SLANG Worldwide is focused on acquiring and developing market-proven Associated topics: agent, answer, client, client service, coordinator, phone, representante de servicio al cliente, representative, service representative, service specialist</p></div>","company":{"website":"slangww.com","companyType":"Public/Established","name":"SLANG Worldwide","logoUrl":"/logos/slang-worldwide-087ab43078224bb1d980001e221d3d9a.png"},"location":{"country":"Canada","address":"Toronto, ON (+1 other)","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/slang-worldwide/slang-worldwide-customer-service-representative/f9266caac13fcc77026591cf0f5a521d","title":"SLANG Worldwide: Customer Service Representative","hash":"f9266caac13fcc77026591cf0f5a521d","postingUrl":"https://us.bebee.com/job/20210718-2c6936357ac6c6eaf9f96f8f8bfeee64"},{"employmentType":"Full-time","postedOn":"15 hours ago","description":"<div><p><b>Who We Are</b></p><p>Namaste Technologies is an international cannabis eCommerce company operating seven sites in six countries. We have years of data collected on legal cannabis users and by combining machine learning technology with telemedicine apps, we are monetizing this information. Last year, we acquired our sales license for our Licensed Producer CannMart which now allows us to operate our marketplace for all brands’ legal cannabis products.</p><p>CannMart operates as a subsidiary of Namaste Technologies which allows us to engage in the distribution of medical cannabis through our Toronto location. This strategic acquisition leveraged our strengths in eCommerce and logistics to place us squarely in a position of leadership in the retail distribution of medical cannabis in Canada. Come and grow with one of the best cannabis companies on the planet!</p><p><b>Who You Are</b></p><p>The Business Analyst will be someone who has strong business acumen and thrives on bringing data and market intelligence to Business Units. We are looking for someone with strong analytical and visualization skills. The right candidate will be creative, agile, innovative, and able to manage in an exciting environment of change and ambiguity.</p><p><b>Responsibilities</b></p><p>• Data Gathering &amp; Management</p><p>• External - Sales data, volume, $$, price, etc.</p><p>• External - Business Intelligence data</p><p>• External - Research demand drivers</p><p>• Internal - Inventory levels</p><p>• Internal – forecast/demand plan and budgeting</p><p>• Data cleansing as required</p><p>• Business Intelligence Tool Management</p><p>• Input data into the BI Tool</p><p>• Check the output accuracy of BI dashboard, including metrics and KPIs</p><p>• Redesigning dashboard &amp; KPI presentation in BI to meet changing business needs and Senior Management preference</p><p>• Analysis</p><p>• Brand analysis including pricing, positioning, competitive analysis, etc.</p><p>• Generate Statistical Sales Forecasting (SSF), utilizing historical data, seasonality, trend, and demand drivers</p><p>• Combine SSF with forecasts from category management, marketing, and sales.</p><p>• Analyze business results and find the root cause of sales and inventory deviation against budget/plan.</p><p>• Reporting</p><p>• Monthly Financial, Planning &amp; Analysis</p><p>• Track business unit performances / KPIs</p><p>• Sales and Inventory updates, budget vs. Actual</p><p>• Consensus Forecast Accuracy (Forecast vs. Actual)</p><p>• Inventory Turnovers (by-product family)</p><p>• Collaboration</p><p>• Drive the creation of Unconstraint Demand Forecast by incorporating statistical forecast by collaborating with each business unit (forecast owners)</p><p>• Work with Sales and Category Management on new products Go To Market strategy</p><p>Education &amp; Experience</p><p>• Experience in the business intelligence, demand planning, or analytics field.</p><p>• Advance knowledge in Microsoft Office</p><p>• Expert knowledge of data visualization tools – such as Microsoft Power BI</p><p>• Experience with CPG, foods, or any other high volume products</p><p>What Would Really Wow Us</p><p>• A passion for the Wellness industry, including Cannabis, Nutraceuticals and Psychedelics</p><p>Personal Traits We Love to See</p><p>• You show intellectual curiosity</p><p>• You demand integrity</p><p>• You practise gratitude</p><p>• You make meaningful connections</p><p>• You are innovative</p><p>We thank you for your interest in employment opportunities at Namaste Technologies.</p><p>Please note, only the candidates who are selected for an interview will be contacted. Namaste Technologies welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p><p>Powered by JazzHR</p><p>5TTNVXoiUs</p></div>","company":{"website":"namastetechnologies.com","companyType":"Public/Established","name":"Namaste Technologies","logoUrl":"/logos/namaste-technologies-9eb6b7a0098e7ad0a52503074f6bbbbd.png"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/namaste-technologies/business-analyst/f935dda1e9fff036d0955108d55e5a8e","title":"Business Analyst","hash":"f935dda1e9fff036d0955108d55e5a8e","postingUrl":"https://ca.linkedin.com/jobs/view/business-analyst-at-namaste-technologies-2659499855"},{"postedOn":"9 days ago","description":"<div><div><p>Located in Barrie, Ontario, <b>MediPharm Labs</b> offers a professional and collaborative workplace culture in a leading-edge facility built to international pharma standards. Our company is a recognized leader in the Cannabis industry, having won numerous cannabis and entrepreneurship awards. Our growing team of scientists, technicians, engineers, and business professionals delivers quality and innovation through research, discipline, and forward thinking. MediPharm Labs provides contract manufacturing and distribution/sales services of finished goods for others in addition to developing our own branded products for the medical and adult-use segments in Canada. These brands span a number of consumer groups – medical, health &amp; wellness, recreational/social – as well as product formats such as vaporizers, topicals, edibles and concentrates. This differentiated portfolio of products is available through government and private retailers across Canada as well as through the Medical Cannabis by Shoppers online platform.</p><p>The <b>Customer Service Representative</b> is responsible for providing exceptional customer service to all MediPharm Labs brand customers. They will be responsible for assisting customers via phone, documenting information, responding and directing customer inquiries while working closely with our sales, supply chain and marketing departments.</p><p>Based in Barrie, however location flexibility is available, with additional working from home options.</p><p><b>Responsibilities:</b></p><ul><li>Manage customer service nationally across all Medipharm Labs’ brands, providing support to customers by answering inquiries and resolving problems</li><li>Receiving and placing customer service telephone calls, emails, and website inquiries</li><li>Resolving customer complaints with a solution-oriented approach, working cross-functionally with other internal team members to provide the best possible customer care</li><li>Responds promptly to customer inquiries (within 48 hours)</li><li>Data entry and tracking of customer-related inquires</li><li>Provide customer training and product/brand training remotely to support our government run stores in Quebec and Nova Scotia</li><li>Lead product education and customer relations to support sales representatives on a national level</li><li>Maintain and update knowledge of all products and services</li><li>Ensure accurate information is recorded and stored for all customer inquiries</li><li>Manage customer records, providing regular updates for product feedback and improvements</li><li>Participate in weekly meetings to discuss and provide suggestions for improvement of policies, procedures, customer satisfaction</li></ul><p><b>Skills and Experience:</b></p><ul><li>Minimum 2 years working in a customer service role</li><li>Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating systems and Microsoft Office applications</li><li>Strong verbal and written communication skills</li><li>Experience working in a regulated industry a preferred</li><li>Ability to perform data entry and communicate electronically with a strong attention to detail and accuracy</li></ul><p>To apply online, please click on the appropriate link below.</p></div></div>","company":{"companyType":"Private/Established","name":"MediPharm Labs Inc","logoUrl":"/logos/medipharm-labs-4315d12381f59d368d5becaecc808e0c.jpeg"},"location":{"country":"Canada","address":"Barrie, ON","city":"Barrie","stateProvince":"ON"},"frontendLink":"/job-posting/medipharm-labs-inc/customer-service-representative/4721f3abfad258ad8249e39510d9fa82","title":"Customer Service Representative","hash":"4721f3abfad258ad8249e39510d9fa82","postingUrl":"https://ca.indeed.com/job/customer-service-representative-4a9fb3a43db8a2c5"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p><b>Job Description</b></p><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazines Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (CPG) approach to cannabis, Crescos house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindys, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Crescos national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industrys first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nations cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>POSITION SUMMARY</b></p><p>We are looking for a Call Center Associate that will be the liaison between Cresco Labs and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The ideal candidate will possess the drive to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Operate daily as both a patient advocate and a company advocate</p><p>• Call center associates will work with in-house cannabis experts to continue their journey of cannabis education.</p><p><b>• Speak with patients over the phone and in person regarding FAQs that may include the following General Questions about:</b></p><p>• Cannabis and specific Cresco Labs FL cannabis products</p><p>• Cresco Labs FL locations and delivery zones/schedules</p><p>• How to become a patient and make the most of the current FL medical marijuana program</p><p>• Create and execute patient orders in seed-to-sale software and the OMMU registry.</p><p>• Maintain a patient log.</p><p>• Follow up with patients post order to gather and communicate feedback on products and service.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.</p><p>• Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders</p><p>• Maintain orders and update CRM and patient log as necessary.</p><p>• May be required to support physician outreach team by working with physicians over the phone and face to face.</p><p>• Participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to their direct report.</p><p><b>• Required competency to learn, understand, and perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office Suite; gmail/google, etc.</p><p><b>SKILLS AND ATTRIBUTES</b></p><p>The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.</p><p><b>JUDGMENT AND DECISION MAKING</b></p><p>• Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.</p><p>• Demonstrates good judgment in respecting the confidentiality of patient and company information.</p><p>• Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties.</p><p><b>REQUIREMENTS</b></p><p>• High School Diploma or equivalent</p><p>• Previous experience would be beneficial, but not necessary</p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• Bilingual and multi-lingual are encouraged to apply, but not required.</p><p><b>Physical Demands:</b></p><p>The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time \" repetitive motion of hands, fingers and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Casselberry, FL, USA","city":"Casselberry","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-associate/fe493901c7d9ecc55e10fdc17ea2d864","title":"Call Center Associate","hash":"fe493901c7d9ecc55e10fdc17ea2d864","postingUrl":"https://www.snagajob.com/jobs/645274794"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>About LeafLink</p><p>LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations.</p><p>With thousands of retailers and thousands of brands across 26 territories in the US and Canada, we are setting the industry standard for how cannabis businesses grow together. LeafLink annually processes and manages more than $1 billion in wholesale cannabis orders - you can learn more about our history and path to $1B here http://firstbillion.leaflink.com/.</p><p>Our team, backed by funding from leading VC's, including Thrive Capital and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare and we're just getting started!</p><p>The Role</p><p>LeafLink is looking for a Customer Support Agent to support users across our multiple solution lines. They will work collaboratively with solution line experts to thoroughly understand the unique value propositions, the distinct workflows, and the best customers solutions across each line.</p><p>We know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We have built and continue to expand our team of creative problem-solvers from a diverse group of industries, specialties and backgrounds.</p><p><b>Responsibilities</b></p><p>• Execute policies and procedures to facilitate a high quality support experience for customers across solution lines.</p><p>• Hit target performance metrics and goals including first response time, time to resolution, and CSAT.</p><p>• Use support tools to respond to users, track trends, implement new process improvements, and track tickets. Track activities in CRM to share customer touchpoints with CSMs and account stakeholders.</p><p>• Ensure updated content across customer-facing resources through article development, macro creation, and video development.</p><p>• Act as a liaison between the customer support team and other internal and external teams.</p><p>• Identify and share customer trends and product feedback to improve the customer experience and drive further retention.</p><p>• Utilize Jira to consolidate, solidify, and share end user product feedback with the product team.</p><p>• Be a power user of LeafLink to develop and maintain a thorough understanding of the product and internal systems.</p><p>• Help both customers and colleagues succeed through knowledge sharing and identifying creative solutions and work-arounds to multiple workflow needs.</p><p>• Performs other related duties as assigned.</p><p><b>Qualifications</b></p><p>• 2+ years of experience with customer support for a SaaS platform. Marketplace and/or ecommerce experience is a plus.</p><p>• Track record for supporting customer service function while a company is growing at scale.</p><p>• Experience with servicing multiple business lines and users across multiple platforms.</p><p>• Ability to partner with business teams on commercial concepts and distribution strategies to ensure a collaborative customer engagement approach.</p><p>• Excellent communication skills to respond to users through email, ticketing system, and phone.</p><p>• Experience using Zendesk, Jira, and Salesforce required.</p><p><b>Benefits</b></p><p>• Flexible PTO to give our employees a little extra R&amp;R when they need it</p><p>• Competitive compensation and 401k</p><p>• Comprehensive health coverage (medical, dental, vision)</p><p>• Commuter Benefits through a Flexible Spending Account</p><p>• A robust stock option plan to give our employees a direct stake in LeafLink’s success</p></div>","company":{"companyType":"Private/Established","name":"LeafLink","logoUrl":"/logos/leaflink-580183521ffe570c90670c4a1767fdb6.png"},"location":{"country":"United States","address":"New York, NY, USA","stateProvince":"NY"},"frontendLink":"/job-posting/leaflink/customer-support-agent/d70af6003f87d99e5c41fcf7fd7f5892","title":"Customer Support Agent","hash":"d70af6003f87d99e5c41fcf7fd7f5892","postingUrl":"https://www.ventureloop.com/ventureloop/job/1672865/leaflink/customer-support-agent"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Our Budtender must be friendly, knowledgeable and able to provide excellent customer service to our customers. Responsibilities include providing education to customers to allow them to select the right product that caters to their specific needs.The Role - Customer Service Sales Representative (CSSR)Welcome everyone in a courteous, friendly and professional manner while providing exceptional customer serviceCreate relationships with customers in order to provide customized service and relevant product information that meets their needsBehave as an ambassador to Reds Cannabis LTD. Community-focused mandate and remain open to ongoing feedback, training and educationResponsible for cash handling, cash outs and correctly using our Point of Sale systemUphold all protocols for safety and security, including IDing guestsWork with the team and management to maintain a clean, organized and efficient locationStay up to date on all staff communication to ensure accurate understanding of specials, products, policies and proceduresThe PositionFlexible availability required, including nights and weekends19+ years of age and legally able to work in CanadaAll employees are required to enroll in the Province of Saskatchewan CannaSell SK Qualification and complete a criminal record checkExcellent interpersonal skills that make others feel welcome and heard Able to work productively and non-judgmentally within a small space in an inclusive, team-oriented environmentStrong integrity, judgement, and proactive management of timeQuick learner with a strong desire to gain more experience and knowledgeCash handling and customer service experience is requiredStrong cannabis product knowledge is an asset but willing to train</p></div>","company":{"companyType":"Public/Established","name":"REDS CANNABIS LTD.","logoUrl":"/logos/reds-cannabis-ltd-9736ac0b0ac1405107f7796ab255a1b0.jpeg"},"location":{"country":"Canada","address":"Rosthern, SK (+1 other)","city":"Rosthern","stateProvince":"SK"},"frontendLink":"/job-posting/reds-cannabis-ltd/bud-expert-customer-service/aed68a08e074d85d5e1e8be3a44544c4","title":"Bud Expert - Customer Service","hash":"aed68a08e074d85d5e1e8be3a44544c4","postingUrl":"https://ca.talent.com/view?id=bfdbf80675bd"},{"employmentType":"Full-time","postedOn":"10 days ago","description":"<div><p><b>Role Summary</b><br />The Customer Service representative is responsible for acting as a liaison between internal and external customers and the company. With an ultimate goal of providing unparalleled support and service, this role assists with processing orders, correcting errors, answering account questions, verifying billings, and handles general queries from customers, potential customers, and staff. Success is defined by increased customer satisfaction, the ability to see trends and assist in developing solutions, and being a collaborative team member.</p><p><b>Key Responsibilities</b></p><ul><li>Deal directly and promptly with customers either by telephone, electronically or face to face</li><li>Handle and resolve customer complaints in line with company customer service standards</li><li>Document customer complaints and product issues in line with company customer service and quality compliance procedures</li><li>Obtain and evaluate all relevant information to handle product and service inquiries</li><li>Provide pricing and delivery information</li><li>Set up new customer accounts</li><li>Process orders, forms, applications and requests for wholesale orders</li><li>Manage fraud and customer disputes via merchant processor</li><li>Organize workflow to meet customer timeframes</li><li>Direct requests and unresolved issues to the designated resource (including both internal departments and third party manufacturers)</li><li>Manage wholesale and retail customers' accounts</li><li>Keep records of customer interactions and transactions</li><li>Record details of inquiries, comments and complaints</li><li>Record details of actions taken</li><li>Prepare and distribute customer activity reports</li><li>Maintain customer databases</li><li>Communicate and coordinate with internal departments</li><li>Follow up on customer interactions</li><li>Provide feedback on the efficiency of the customer service process</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Train and support additional customer support staff as needed</li></ul><p><b>Supervisory Responsibilities</b></p><ul><li>None Required Skills</li></ul><p><b>Required Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of individuals</li><li>Excellent communication and presentation skills, both written and verbal</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Ability to quickly learn new technology systems</li><li>Basic to intermediate level knowledge of Zendesk and Ring Central</li><li>Knowledge of working within Woocommerce and Shopify platforms</li><li>Previous cannabis industry experience preferred* not required</li></ul><p><b>Physical Demands</b></p><ul><li>Prolonged periods of sitting at a desk and working on a computer</li><li>Must be able to lift up to 15 pounds at times</li></ul><p><b>Travel Required</b></p><ul><li>None at this time</li></ul><p><b>Education and Experience</b></p><ul><li>High school degree</li><li>Experience in customer billing a plus</li></ul><p>Remote work may be considered for this opportunity based on experience and location.</p><p><b>Other Responsibilities</b><br />Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p><i>BellRock Brands is proud to be an equal opportunity workplace. All aspects of employment decisions will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for our colleagues.</i></p><p>Job Type: Full-time</p><p>Pay: $42,000.00 - $49,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Commission pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>Fully Remote</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"BellRock Brands Inc.","logoUrl":"/logos/bellrock-brands-inc-3699ce047b5044fc6a328ebe565937af.png"},"location":{"address":"Remote"},"frontendLink":"/job-posting/bellrock-brands-inc/customer-service-representative/9b2a51e9ec173ef339823889252bdfdd","title":"Customer Service Representative","hash":"9b2a51e9ec173ef339823889252bdfdd","postingUrl":"https://www.indeed.com/job/customer-service-representative-fa65da1a08141d00"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p><b>In addition to being a GREAT place to work; we offer Competitive Wages, Growth Opportunities and Excellent Benefits!</b><br /><b>About Us: </b>We are an Oregon-proud Cannabis company. We grow our plants with passion and science, and we treat everyone with dignity and respect.</p><ul><li>Our motto is \"Good Herb by Good People\", and we strive to create a best-in-class experience.</li><li>We serve our community by providing a great place for people to work. We support our Team Members in their quest for excellence in service by giving them opportunities for cannabis careers and education.</li></ul><p><b>The Positions: </b>We are looking for a <b>Customer Service Associate </b>to join our team.</p><ul><li>We offer Medical, Dental, Vision, Life Insurance, and 401(k) with company match.</li><li>We also have an Employee Assistance Program and excellent Team Member Discounts.</li></ul><p><b>Requirements: </b></p><ul><li>Regular and predictable attendance</li><li>Must be at least 21 years of age</li><li>Must have or be able to obtain a Marijuana Workers permit</li><li>Must have or be able to obtain a Food Handler's Card</li></ul><p><b>Responsibilities: </b></p><ul><li>Maintains a friendly, courteous, and compassionate demeanor at all times</li><li>Adheres to the company’s mission statement and core values and maintains high ethical standards and professionalism in all business interactions;</li><li>Understands the complexity of compliance requirements governing our businesses, stays up to date and on top of new regulations as they occur in an ever-changing industry.</li><li>Inputting new accounts into the invoice building platform, updating that information when necessary</li><li>Provide support and efficiency with the Sales Representatives and Order Fulfillment Team</li><li>Adding to the Sale Representative’s log of invoices, keeping up to date with payments/due dates</li><li>Organizing the Sales Representatives Deliveries for the day, putting them in order on the calendar and coordinating with the accounts</li><li>Assisting the Sale Representative in building invoices</li><li>Assisting the Sales Representatives in their communication with accounts</li><li>Maintain inventory of all merchandise</li><li>Responsible for maintaining the integrity of all confidential information, including but not limited to inventory counts, sales data, wholesale costs, and overall company information. NDA required.</li><li>Other duties as assigned</li></ul><p><b>Why Should You Work With Us?</b></p><ul><li>We believe in “Growing our own” and not just cannabis! You decide how far you want to go in your career journey, and we will pave the way.</li><li>Work with some of the best team members in the cannabis industry.</li><li>Do what you love, with people you like, for a company you are proud of!</li><li>Let us not forget our excellent compensation and benefits package!</li><li>We are a proud Equal Opportunity Employer.</li></ul><p>Location: 1201 NE 2nd St.Suite 160, Bend, OR 97701</p><p>Job Type: Full-time</p></div>","company":{"name":"Dr Jollys Industries LLC"},"location":{"country":"United States","address":"Bend, OR 97701","city":"Bend","stateProvince":"OR"},"frontendLink":"/job-posting/dr-jollys-industries-llc/customer-service/448e6a71c34ad0a2a4639455f8e77746","title":"Customer Service","hash":"448e6a71c34ad0a2a4639455f8e77746","postingUrl":"https://www.indeed.com/job/customer-service-b68106b0c524d3a0"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>Tier 3, Product Support Engineer at Dutchie Remote</p><p>About dutchie</p><p>Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Companys 10 most innovative companies in North America and LinkedIns Top 50 Startups.</p><p>Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Doggs Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durants Thirty Five Ventures, and other notable angel investors.</p><p>About the Role</p><p>We are hiring Tier 3, Product Support Engineer to join a highly technical support team. You'll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, while creating engaging conversations that inspire an affinity with our brand. We're here to help our customers every day so the ability to work a flexible schedule is important.</p><p>What Youll Do</p><p>• Become a product expert in the LeafLogix platform.</p><p>• Troubleshoot issues with the platform, state traceability systems, 3rd party integrators and various other external parties.</p><p>• Provide basic and targeted training as needed for customers and Tier 1 Support Specialists.</p><p>• Assist your teammates in solving new or unique problems and documenting these solutions for future accessibility.</p><p>• Identify tools for new and existing products that will assist the teams in providing efficient support.</p><p>• Assist in providing feedback to Product and Engineering with issues, trends, platform workflow optimizations, etc.</p><p>What You Bring</p><p>• 2+ years in a technical support role.</p><p>• Experience with APIs, JSON, SQL, TCP/IP.</p><p>• Passion for solving technical issues.</p><p>• Very strong written and verbal communication skills as well as strong organizational skills.</p><p>• Commitment to providing an exceptional customer experience with patience and adaptability.</p><p>• Cannabis industry experience a plus.</p><p>Youll Get</p><p>• Competitive Salary</p><p>• Equity</p><p>• 401(k)</p><p>• Full Benefits - Medical, Dental, and Vision Insurance</p><p>• Flexible vacation and sick days</p><p>• Technology (hardware, software, reading materials, etc..) allowance</p><p>At dutchie, were committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool</p></div>","company":{"companyType":"Private/Established","name":"Dutchie"},"location":{"country":"United States","address":"Bend, OR, USA","city":"Bend","stateProvince":"OR"},"frontendLink":"/job-posting/dutchie/support-engineer/8ddeb4f039981b2ea150a20c2fe7d8e3","title":"Support Engineer","hash":"8ddeb4f039981b2ea150a20c2fe7d8e3","postingUrl":"https://us.bebee.com/job/20210722-b17cc875448bf4a1e13eeff3f26bac71"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>POSITION SUMMARY</b></p><p>We are looking for a Call Center Associate that will be the liaison between Cresco Labs and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The ideal candidate will possess the drive to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Operate daily as both a patient advocate and a company advocate</p><p>• Call center associates will work with in-house cannabis experts to continue their journey of cannabis education.</p><p><b>• Speak with patients over the phone and in person regarding FAQs that may include the following General Questions about:</b></p><p>• Cannabis and specific Cresco Labs FL cannabis products</p><p>• Cresco Labs FL locations and delivery zones/schedules</p><p>• How to become a patient and make the most of the current FL medical marijuana program</p><p>• Create and execute patient orders in seed-to-sale software and the OMMU registry.</p><p>• Maintain a patient log.</p><p>• Follow up with patients post order to gather and communicate feedback on products and service.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.</p><p>• Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders</p><p>• Maintain orders and update CRM and patient log as necessary.</p><p>• May be required to support physician outreach team by working with physicians over the phone and face to face.</p><p>• Participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to their direct report.</p><p><b>• Required competency to learn, understand, and perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office Suite; gmail/google, etc.</p><p><b>SKILLS AND ATTRIBUTES</b></p><p>The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.</p><p><b>JUDGMENT AND DECISION MAKING</b></p><p>• Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.</p><p>• Demonstrates good judgment in respecting the confidentiality of patient and company information.</p><p>• Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties.</p><p><b>REQUIREMENTS</b></p><p>• High School Diploma or equivalent</p><p>• Previous experience would be beneficial, but not necessary</p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• Bilingual and multi-lingual are encouraged to apply, but not required.</p><p><b>Physical Demands:</b></p><p>The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time - repetitive motion of hands, fingers and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Maitland, FL, USA","city":"Maitland","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-associate/823b6db3af69b0ceaf4ec4f72cfefe71","title":"Call Center Associate","hash":"823b6db3af69b0ceaf4ec4f72cfefe71","postingUrl":"https://www.themuse.com/jobs/crescolabs/call-center-associate"},{"employmentType":"Full-time","postedOn":"23 hours ago","description":"<div><p>PARALLEL Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. So, bring yourself and your best ideas. We provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.Because when we feel safe and comfortable being ourselves, there's no limit to what we can achieve. IN A NUTSHELL Parallel is one of the largest privately held, vertically integrated, multi-state cannabis companies in the world, owning and operating dispensaries in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are... growing, moving fast, facing unique challenges and constantly challenging ourselves to achieve more, then Parallel is for you. We work hard, we lean on each other, and we are passionate about a pretty ambitious vision... pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit . POSITION SUMMARY Parallel's Customer Care Representative will be one of the first interfaces between Parallel and its customers. The Customer Call Center Representative will act as our brand ambassador and will display premier verbal customer service skills. You have a passion for life, passion for wellness and for healthy living. You will be described as compassionate, positive, loving, caring, full of life and energy, and passionate about the healing benefits of therapeutic cannabis. You are a ball of energy, sunshine on a cloudy day, warmth of a comfortable home, and the friend that is always there. You will have a background in health care and customer service. You will be knowledgeable about healthy living, eating and health maintenance. You will beam Empower Your Health. CORE JOB RESPONSIBILITIES Manage incoming calls and answer calls in the order in which they are received. Respond to and resolve customer questions, requests, and complaints. Utilize the scripted responses outlined in the Customer Care Manual. Call a supervisor if needed. Obtain the customer's full name, the name of the caregiver, if applicable, date of birth, address, ordering physician and route of application of product. Enter customer and order information into shared network. Compassionate Use Registry searches. Accurately meet customers' needs promptly and effectively. Obtain proper information from the appropriate departments and use as needed when helping our customers. Communicate with employees to maintain a steady customer traffic flow to maximize sales and customer satisfaction. Consult with the Subject Matter Expert on duty in order to provide correct product suggestion to customer. Refer to the Customer Care SOP in order to ensure proper protocol when assisting our customers. Record and collaborate with TAS Dispensary, and Delivery Team regarding preorders and online orders to ensure accurate product information, and timeliness of delivery. Discuss the Company's economic hardship plan and have the customer complete and return form and enclosed subsequent documentation in order for Parallel to determine if customer is eligible for a lower cost product. Maintain organization of desk space through daily upkeep and light cleaning. Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State of Nevada Office of Compassionate Use. Maintain an understanding our cannabis-based therapeutics, and services provided by the Company. Educate customers on the processes of registration, renewals, lost registration documents, etc. Maintain an understanding of Parallel's products, dosing, and routes of administration. Record specific requests, preferences, and notes concerning customer registration status using appropriate software. Maintain awareness of customer input and suggest changes to improve service or product. Prepare documents as needed to assist customers in registering with the State of Nevada Office of Compassionate Use if required. Ensure all customer files are current and required documentation is on file and follows all guidelines issued by the State of Nevada. Maintain customer database through entering new customers, adding or removing membership, updating changes in information, scheduling appointments and updating customer registration status. Coordinate with the Call Center Manager for office supplies as needed. Route media calls to the appropriate manager immediately (do not comment unless authorized to do so). Comply with Parallel's current policies and procedures and applicable state and local laws. JOB REQUIREMENTS High School Diploma or equivalent required Knowledge of recreational marijuana policy and law preferred Fun attitude, strong work ethic; strong attention to detail; team player mentality with passion for cannabis; ability to work weekends, evenings and holiday shifts Ability to communicate to employees in organization Ability to work in a fast-paced, changing and challenging environment Ability to make decisions as necessary with oversight when needed To work in this position, the successful candidate must hold or be qualified to obtain a Nevada Marijuana Agent Card. Proof of identity and eligibility to work in the United States, verifiable by providing a Federal Form 1-9, is required PHYSICAL REQUIREMENTS Must be able to remain in a stationary position 75% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery Ability to lift, push, and pull 50 pounds Ability to sit, squat, bend, and kneel repetitively throughout a workday PARALLEL IS UNITED BY OUR VISION, MISSION &amp; VALUES Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. 6 CORE VALUES OF A PARALLEL ASSOCIATE Integrity - We operate in a regulated and unchartered industry. Act and make decisions that stand up to scrutiny and reflect our position as a sophisticated, credible and respected leader. Be honest, trustworthy, dependable, and honorable. Demonstrate sound moral and ethical ways of interacting. Collaboration - We are a collection of the best talent at all levels. Learn and grow from this diversity: welcome healthy debate and proactively seek other perspectives and points of view to find the best solution while not resting on consensus. Proactively ensure the right people have the right information at the right time. Work as a team vs. an individual performer. Agility - We are growing incredibly fast in a new industry. Be open to change, be ready to pivot on the moment's notice, and act with a sense of urgency to take advantage of opportunities. Then be ready to do it again. Quickly -and calmly -respond and adapt to the unexpected. Modify and streamline processes, find more efficient ways of doing your job. Work efficiently across markets, time zones, and functions. Intentionality - Intentionality requires action -it makes your intentions happen. Good thoughts are meaningless without action. It is initiative directed by the purpose to move our business forward. Intentionality is doing things important to you, even when not easy. Transformational change happens with intentionally. Alignment - Together, we must understand and believe in our vision, mission, business and team goals and priorities. When we make a decision, even when we don't have consensus we all align behind that decision and execute. We don't revisit decisions unless we have material new data or circumstances. Accountability - Make the best proactive and reactive decisions given the available information and the wisest counsel. Own your decisions, actions and outcomes, and promptly correct mistakes. Be reliable, honor commitments and do not finger point, off-load responsibilities, or criticize co-workers. Look after co-workers and team's success. Disclaimer Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates</p></div>","company":{"companyType":"Private/Established","name":"Parallel","logoUrl":"/logos/parallel-6507c8e6e2f4ba7e54c88fe04e9572c2.jpeg"},"location":{"country":"United States","address":"Texas, USA","stateProvince":"TX"},"frontendLink":"/job-posting/parallel/customer-care-rep-dispensary/f802b3d760b5ea172f643298fc56cceb","title":"Customer Care Rep / Dispensary","hash":"f802b3d760b5ea172f643298fc56cceb","postingUrl":"https://www.adzuna.com/details/2337045765"},{"postedOn":"15 hours ago","description":"<div><div><h1><b>Extraction and Emulsification Engineer</b></h1><div>Smiths Falls, ON, Canada Req #3696 </div><p>Thursday, July 22, 2021</p><div><p><b>The Company</b></p><p>At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.</p><p>With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.</p><p></p><p>Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!</p></div><div><div><b>The Opportunity<br /></b></div><div></div><div>Reporting to the Director of Product Category Engineering, this intermediate to senior engineering position is a key role in the development and roll-out of new SKUs and products in the Extraction and Emulsification areas of the company. Working closely with other technical branches of the organization, the engineer ensures that early product and project deliverables are in line with CGC’s Operational and Quality standards. This will ensure a smooth roll-out of new SKUs from the development stage, through design, construction, commissioning and validation, and into operation.<br /></div><div>Travel may be required with this opportunity as the candidate would be responsible for their tasks across all CGC sites (Canada, USA, Europe). For sites other than Smith’s Falls, an on-site engineer will be assigned as the local subject matter expert to assist with some of the key responsibilities.<br /></div><div></div><div><b>Responsibilities</b><br /></div><ul><li>Be a technical subject matter expert on the product category on which the engineer has been assigned</li><li>Work closely with the Innovation Team (Scientific Development, Process Development, and Formulations) to identify risks, identify revenue generating or cost savings projects, including improvements to existing processes and products</li><li>Attend Product Governance Meetings as a representative of the Engineering Team to provide guidance and feedback in the early development of the product life cycle – this may include Governance Meetings from other categories where Emulsification and Extraction provide expertise</li><li>Develop FEED or FEL-X level engineering deliverables, where required by the product or projec</li><li>Ensure that new product development is in line with current Operational and Quality standards at CGC</li><li>Understand the business aspect of the industry including Cost of Goods Sold (COGS), Margins, Sales Demand Forecasting, etc.</li><li>Provide key insights into schedule development from the start of the project development, including realistic timelines for time intensive steps like the validation of equipment and processes</li><li>Provide design sizing that aligns production goals, cost savings, and space constraints within the production facility</li><li>Provide the Procurement Team and Vendors with critical process data like Battery Limit Tables, Material Specifications, Equipment Specifications, etc.</li><li>Provide technical insight to the OEM Vendor Selection Process</li><li>Ensure that vendors are providing the CGC team with staged design and drawing reviews throughout the project (IFR, IFD, IFC, etc.). Be the technical lead throughout the entire fabrication process for the new products/process.</li><li>Lead and attend FAT and SAT activities for newly purchased equipment.</li><li>Develop early-stage Quality Documentation like Validation Master Protocol (VMP), Design Qualification (DQ)</li><li>Participate and assist in PSR activities where required by other engineering teams</li><li>Participate and assist in other commissioning and validation activities like IQ and first-draft SOP/WI development, where required by other engineering teams</li><li>Provide mentorship and guidance to other engineers</li><li>Ensure the efficient and accurate transfer of knowledge to the Commissioning and Validation and Process Engineering teams to facilitate a smooth product launch</li><li>Other duties as assigned</li></ul><div><b>Experience</b><b><br /></b></div><ul><li>5+ years of engineering experience</li><li>Post Secondary Diploma / Degree in an Engineering field</li><li>Professional Engineering Designation is highly desirable</li><li>Ability to work independently with excellent time management skills on projects that can span 12+ months</li><li>2-5 years of work with equipment and process validation with GMP validation experience being desirable</li><li>The ability to work with large, cross-functional teams that are composed mid to senior level team members</li><li>Must have excellent computer skills and experience with G-Suite, Microsoft Office Word, Excel, PowerPoint and Adobe;</li><li>Excellent communication skills both verbal and written</li><li>Accuracy and attention to detail while working under tight deadlines</li><li>Ability to follow through and complete overlapping projects and work in a fast-paced environment with conflicting priorities</li><li>Strong problem identification and problem resolution skills</li><li>High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts</li><li>Technical writing experience</li></ul><div><b>Other Details</b><b><br /></b></div><div>This is a full-time role based out of Smith’s Falls.</div></div><div><p>We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.</p><p>Canopy Growth welcomes and encourages applications from people with disabilities.</p><p>Accommodations are available upon request for candidates taking part in all aspects of the selection process.</p><p>One last note: the chosen applicant will be required to successfully complete background and reference checks.</p><p></p><p>Thank you so much for your interest in Canopy Growth.</p></div></div><p></p></div>","company":{"companyType":"Public/Established","name":"Canopy Growth Corporation","logoUrl":"/logos/canopy-growth-corporation-4824ec81067c68cbe6c52ae1676e4cd3.jpeg"},"location":{"country":"Canada","address":"Smiths Falls, ON","city":"Smiths Falls","stateProvince":"ON"},"frontendLink":"/job-posting/canopy-growth-corporation/extraction-and-emulsification-engineer/1f477f4b59bb97ec36ba0e033132e012","title":"Extraction and Emulsification Engineer","hash":"1f477f4b59bb97ec36ba0e033132e012","postingUrl":"https://ca.indeed.com/job/extraction-and-emulsification-engineer-6839df3b2eac3985"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Company Overview</p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p>Position Summary</p><p>We are looking for a Call Center Associate that will be the liaison between Cresco Labs and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The ideal candidate will possess the drive to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general.</p><p>Core Job Responsibilities</p><p>• Operate daily as both a patient advocate and a company advocate</p><p>• Call center associates will work with in-house cannabis experts to continue their journey of cannabis education.</p><p><b>• Speak with patients over the phone and in person regarding FAQs that may include the following General Questions about:</b></p><p>• Cannabis and specific Cresco Labs FL cannabis products</p><p>• Cresco Labs FL locations and delivery zones/schedules</p><p>• How to become a patient and make the most of the current FL medical marijuana program</p><p>• Create and execute patient orders in seed-to-sale software and the OMMU registry.</p><p>• Maintain a patient log.</p><p>• Follow up with patients post order to gather and communicate feedback on products and service.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.</p><p>• Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders</p><p>• Maintain orders and update CRM and patient log as necessary.</p><p>• May be required to support physician outreach team by working with physicians over the phone and face to face.</p><p>• Participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to their direct report.</p><p><b>• Required competency to learn, understand, and perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office Suite; gmail/google, etc.</p><p>Skills And Attributes</p><p>The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.</p><p><b>JUDGMENT AND DECISION MAKING</b></p><p>• Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.</p><p>• Demonstrates good judgment in respecting the confidentiality of patient and company information.</p><p>• Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties.</p><p><b>Requirements</b></p><p>• High School Diploma or equivalent</p><p>• Previous experience would be beneficial, but not necessary</p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• Bilingual and multi-lingual are encouraged to apply, but not required.</p><p><b>Physical Demands:</b></p><p>The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Fern Park, FL, USA","city":"Fern Park","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-associate/c22a868768d85126161fe6180ebd51bd","title":"Call Center Associate","hash":"c22a868768d85126161fe6180ebd51bd","postingUrl":"https://www.linkedin.com/jobs/view/call-center-associate-at-cresco-labs-2656965472"},{"employmentType":"Full-time","postedOn":"23 hours ago","description":"<div><p>Welcome to the Latest Job Vacancies Site 2021 and at this time we would like to inform you of the Latest Job Vacancies from the Green Man Cannabis with the position of FRONT DESK / RECEPTION - Green Man Cannabis which was opened this.</p><p>If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information FRONT DESK / RECEPTION - Green Man Cannabis Denver below matches your qualifications. Good Luck: D</p><p>Answers incoming phone calls and voice messages. Must be licensed by the State of Colorado Medical Marijuana Enforcement Division. Th primary</p><p>• Company Name : Green Man Cannabis</p><p>• Open Position : FRONT DESK / RECEPTION - Green Man Cannabis Denver</p><p>• Location Job : Denver, CO 80204</p><p>• Country Job : US</p><p><b>How to Submit an Application:</b></p><p>After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the FRONT DESK / RECEPTION - Green Man Cannabis job info - Green Man Cannabis Denver, CO 80204 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies FRONT DESK / RECEPTION - Green Man Cannabis job info - Green Man Cannabis Denver, CO 80204 in 13-06-2021 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.</p><p>Green Man Cannabis |</p><p>Denver, CO 80204</p><p>Denver, CO 80204</p><p><b>CO</b></p><p><b>US</b></p><p>23-07-2021</p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"Colorado, USA","stateProvince":"CO"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception-green-man-cannabis/91aeed94c818255b5d3408e4b456dc70","title":"FRONT DESK / RECEPTION - Green Man Cannabis","hash":"91aeed94c818255b5d3408e4b456dc70","postingUrl":"https://idblogo.com/job/606c9bd7ec857a3e/front-desk-reception-green-man-cannabis.html"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p><b>Job Description</b></p><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazines Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (CPG) approach to cannabis, Crescos house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindys, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Crescos national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industrys first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nations cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards.</p><p>The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Create a best-in-class patient experience in accordance with Cresco Labs/ Sunnyside* standards.</p><p>• Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes.</p><p>• Manage PayMaster timekeeping and payroll for call center team.</p><p>• Lead, coach, and train call center team on Company Standards and Operational Procedures.</p><p>• Assist in Recruiting, hiring, and retaining a high performing team.</p><p>• Assist in employee evaluations, documentation, coachings, and trainings. Provides constructive feedback that facilitates improvement.</p><p>• Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product.</p><p>• Monitor employees calls and provide monthly quality reviews.</p><p>• Resolve escalations to ensure customer satisfaction.</p><p>• Review patient feedback for QA concerns and identify ways to improve the patient customer service experience.</p><p>• Oversee audits on multiple platforms.</p><p>• Maintain accurate transactions in All Leaves.</p><p>• Review daily/weekly product promotions with the team and any website changes.</p><p>• Proactively mitigate business, operational &amp; governance risks.</p><p>• Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA.</p><p><b>• Required competency to learn, understand, and accurately perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office suite: Gmail/google suite; etc.</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines.</p><p>• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education.</p><p>• Order Supplies for Call Center Fern Park department.</p><p>• Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed.</p><p><b>REQUIREMENTS</b></p><p>• Bachelors degree in business or comparable experience preferred.</p><p>• At least 21 years of age and authorized to work in the U.S.</p><p>• 3+ years of Customer Service experience, preferably in a call center environment</p><p>• 3+ years previous experience managing and leading 5-15 employees.</p><p>• Experience in training employees in customer service.</p><p>• Excellent customer service and conflict management skills.</p><p>• Effective communication skills both written and verbal.</p><p>• Excellent interpersonal skills both verbal and non-verbal</p><p>• Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives.</p><p>• Ability to lead by example in a fast-paced and constantly changing environment.</p><p>• Proven leadership and success in highly regulated environment</p><p>• Knowledge of office management systems and proficiency using MS Office.</p><p>• Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above.</p><p>• High Integrity. You keep your word, follow through, and always do the right thing.</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• MUST BE Available weekdays, weekends, holidays, etc.</p><p><b>Physical Demands:</b></p><p>The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time \" repetitive motion of hands, fingers, and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Casselberry, FL, USA","city":"Casselberry","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-assistant-manager/ef22cd2d0fc919a2aa8030731740ca24","title":"Call Center Assistant Manager","hash":"ef22cd2d0fc919a2aa8030731740ca24","postingUrl":"https://www.snagajob.com/jobs/645274800"},{"postedOn":"9 days ago","description":"<div><div><p>Located in Barrie, Ontario, <b>MediPharm Labs</b> offers a professional and collaborative workplace culture in a leading-edge facility built to international pharma standards. Our company is a recognized leader in the Cannabis industry, having won numerous cannabis and entrepreneurship awards. Our growing team of scientists, technicians, engineers, and business professionals delivers quality and innovation through research, discipline, and forward thinking. MediPharm Labs provides contract manufacturing and distribution/sales services of finished goods for others in addition to developing our own branded products for the medical and adult-use segments in Canada. These brands span a number of consumer groups – medical, health &amp; wellness, recreational/social – as well as product formats such as vaporizers, topicals, edibles and concentrates. This differentiated portfolio of products is available through government and private retailers across Canada as well as through the Medical Cannabis by Shoppers online platform.</p><p>The <b>Bilingual Customer Service Representative</b> is responsible for providing exceptional customer service to all MediPharm Labs brand customers. They will be responsible for assisting customers via phone, documenting information, responding and directing customer inquiries while working closely with our sales, supply chain and marketing departments.</p><p>Based in Barrie, however location flexibility is available, with additional working from home options.</p><p><b>Responsibilities:</b></p><ul><li>Manage customer service nationally across all Medipharm Labs’ brands, providing support to customers by answering inquiries and resolving problems</li><li>Receiving and placing customer service telephone calls, emails, and website inquiries</li><li>Resolving customer complaints with a solution-oriented approach, working cross-functionally with other internal team members to provide the best possible customer care</li><li>Responds promptly to customer inquiries (within 48 hours)</li><li>Data entry and tracking of customer-related inquires</li><li>Provide customer training and product/brand training remotely to support our government run stores in Quebec and Nova Scotia</li><li>Lead product education and customer relations to support sales representatives on a national level</li><li>Maintain and update knowledge of all products and services</li><li>Ensure accurate information is recorded and stored for all customer inquiries</li><li>Manage customer records, providing regular updates for product feedback and improvements</li><li>Participate in weekly meetings to discuss and provide suggestions for improvement of policies, procedures, customer satisfaction</li></ul><p><b>Skills and Experience:</b></p><ul><li>Bilingual (French &amp; English)</li><li>Minimum 2 years working in a customer service role</li><li>Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating systems and Microsoft Office applications</li><li>Strong verbal and written communication skills</li><li>Experience working in a regulated industry a preferred</li><li>Ability to perform data entry and communicate electronically with a strong attention to detail and accuracy</li></ul><p>To apply online, please click on the appropriate link below.</p></div></div>","company":{"companyType":"Private/Established","name":"MediPharm Labs Inc","logoUrl":"/logos/medipharm-labs-4315d12381f59d368d5becaecc808e0c.jpeg"},"location":{"country":"Canada","address":"Barrie, ON","city":"Barrie","stateProvince":"ON"},"frontendLink":"/job-posting/medipharm-labs-inc/bilingual-customer-service-representative/e06fb6862bc10b1e6dba9333fcd5ddea","title":"Bilingual Customer Service Representative","hash":"e06fb6862bc10b1e6dba9333fcd5ddea","postingUrl":"https://ca.indeed.com/job/bilingual-customer-service-representative-e9732e73381eff45"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p><b>Role Summary</b><br />The Customer Service representative is responsible for acting as a liaison between internal and external customers and the company. With an ultimate goal of providing unparalleled support and service, this role assists with processing orders, correcting errors, answering account questions, verifying billings, and handles general queries from customers, potential customers, and staff. Success is defined by increased customer satisfaction, the ability to see trends and assist in developing solutions, and being a collaborative team member.</p><p><b>Key Responsibilities</b></p><ul><li>Deal directly and promptly with customers either by telephone, electronically or face to face</li><li>Handle and resolve customer complaints in line with company customer service standards</li><li>Document customer complaints and product issues in line with company customer service and quality compliance procedures</li><li>Obtain and evaluate all relevant information to handle product and service inquiries</li><li>Provide pricing and delivery information</li><li>Set up new customer accounts</li><li>Process orders, forms, applications and requests for wholesale orders</li><li>Manage fraud and customer disputes via merchant processor</li><li>Organize workflow to meet customer timeframes</li><li>Direct requests and unresolved issues to the designated resource (including both internal departments and third party manufacturers)</li><li>Manage wholesale and retail customers' accounts</li><li>Keep records of customer interactions and transactions</li><li>Record details of inquiries, comments and complaints</li><li>Record details of actions taken</li><li>Prepare and distribute customer activity reports</li><li>Maintain customer databases</li><li>Communicate and coordinate with internal departments</li><li>Follow up on customer interactions</li><li>Provide feedback on the efficiency of the customer service process</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Train and support additional customer support staff as needed</li></ul><p><b>Supervisory Responsibilities</b></p><ul><li>None Required Skills</li></ul><p><b>Required Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of individuals</li><li>Excellent communication and presentation skills, both written and verbal</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Ability to quickly learn new technology systems</li><li>Basic to intermediate level knowledge of Zendesk and Ring Central</li><li>Knowledge of working within Woocommerce and Shopify platforms</li><li>Previous cannabis industry experience preferred* not required</li></ul><p><b>Physical Demands</b></p><ul><li>Prolonged periods of sitting at a desk and working on a computer</li><li>Must be able to lift up to 15 pounds at times</li></ul><p><b>Travel Required</b></p><ul><li>None at this time</li></ul><p><b>Education and Experience</b></p><ul><li>High school degree</li><li>Experience in customer billing a plus</li></ul><p><b>Other Responsibilities</b><br />Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.<br /><i>BellRock Brands is proud to be an equal opportunity workplace. All aspects of employment decisions will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for our colleagues.</i></p><p>Job Type: Full-time</p><p>Pay: $42,000.00 - $49,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Commission pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"BellRock Brands Inc.","logoUrl":"/logos/bellrock-brands-inc-3699ce047b5044fc6a328ebe565937af.png"},"location":{"country":"United States","address":"Denver, CO 80239","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/bellrock-brands-inc/customer-service-representative/336be35994a08eee852e1a16ebc43f66","title":"Customer Service Representative","hash":"336be35994a08eee852e1a16ebc43f66","postingUrl":"https://www.indeed.com/job/customer-service-representative-547e4c3c42b0f584"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards.</p><p>The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Create a best-in-class patient experience in accordance with Cresco Labs/ Sunnyside standards.</p><p>• Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes.</p><p>• Manage PayMaster timekeeping and payroll for call center team.</p><p>• Lead, coach, and train call center team on Company Standards and Operational Procedures.</p><p>• Assist in Recruiting, hiring, and retaining a high performing team.</p><p>• Assist in employee evaluations, documentation, coaching's, and trainings. Provides constructive feedback that facilitates improvement.</p><p>• Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product.</p><p>• Monitor employees calls and provide monthly quality reviews.</p><p>• Resolve escalations to ensure customer satisfaction.</p><p>• Review patient feedback for QA concerns and identify ways to improve the patient customer service experience.</p><p>• Oversee audits on multiple platforms.</p><p>• Maintain accurate transactions in All Leaves.</p><p>• Review daily/weekly product promotions with the team and any website changes.</p><p>• Proactively mitigate business, operational &amp; governance risks.</p><p>• Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA.</p><p><b>• Required competency to learn, understand, and accurately perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office suite: Gmail/google suite; etc.</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines.</p><p>• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education.</p><p>• Order Supplies for Call Center Fern Park department.</p><p>• Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed.</p><p><b>REQUIREMENTS</b></p><p>• Bachelor's degree in business or comparable experience preferred.</p><p>• At least 21 years of age and authorized to work in the U.S.</p><p>• 3+ years of Customer Service experience, preferably in a call center environment</p><p>• 3+ years previous experience managing and leading 5-15 employees.</p><p>• Experience in training employees in customer service.</p><p>• Excellent customer service and conflict management skills.</p><p>• Effective communication skills both written and verbal.</p><p>• Excellent interpersonal skills both verbal and non-verbal</p><p>• Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives.</p><p>• Ability to lead by example in a fast-paced and constantly changing environment.</p><p>• Proven leadership and success in highly regulated environment</p><p>• Knowledge of office management systems and proficiency using MS Office.</p><p>• Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above.</p><p>• High Integrity. You keep your word, follow through, and always do the right thing.</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• MUST BE Available weekdays, weekends, holidays, etc.</p><p><b>Physical Demands:</b></p><p>The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time - repetitive motion of hands, fingers, and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Maitland, FL, USA","city":"Maitland","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-assistant-manager/438628fb5ae9afb40ffc2bb37bed2561","title":"Call Center Assistant Manager","hash":"438628fb5ae9afb40ffc2bb37bed2561","postingUrl":"https://www.themuse.com/jobs/crescolabs/call-center-assistant-manager"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Company Overview</p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>Job Summary</b></p><p>The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards.</p><p>The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant.</p><p>Core Job Responsibilities</p><p>• Create a best-in-class patient experience in accordance with Cresco Labs/ Sunnyside* standards.</p><p>• Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes.</p><p>• Manage PayMaster timekeeping and payroll for call center team.</p><p>• Lead, coach, and train call center team on Company Standards and Operational Procedures.</p><p>• Assist in Recruiting, hiring, and retaining a high performing team.</p><p>• Assist in employee evaluations, documentation, coaching's, and trainings. Provides constructive feedback that facilitates improvement.</p><p>• Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product.</p><p>• Monitor employees calls and provide monthly quality reviews.</p><p>• Resolve escalations to ensure customer satisfaction.</p><p>• Review patient feedback for QA concerns and identify ways to improve the patient customer service experience.</p><p>• Oversee audits on multiple platforms.</p><p>• Maintain accurate transactions in All Leaves.</p><p>• Review daily/weekly product promotions with the team and any website changes.</p><p>• Proactively mitigate business, operational &amp; governance risks.</p><p>• Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA.</p><p><b>• Required competency to learn, understand, and accurately perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office suite: Gmail/google suite; etc.</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines.</p><p>• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education.</p><p>• Order Supplies for Call Center Fern Park department.</p><p>• Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed.</p><p><b>Requirements</b></p><p>• Bachelor's degree in business or comparable experience preferred.</p><p>• At least 21 years of age and authorized to work in the U.S.</p><p>• 3+ years of Customer Service experience, preferably in a call center environment</p><p>• 3+ years previous experience managing and leading 5-15 employees.</p><p>• Experience in training employees in customer service.</p><p>• Excellent customer service and conflict management skills.</p><p>• Effective communication skills both written and verbal.</p><p>• Excellent interpersonal skills both verbal and non-verbal</p><p>• Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives.</p><p>• Ability to lead by example in a fast-paced and constantly changing environment.</p><p>• Proven leadership and success in highly regulated environment</p><p>• Knowledge of office management systems and proficiency using MS Office.</p><p>• Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above.</p><p>• High Integrity. You keep your word, follow through, and always do the right thing.</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• MUST BE Available weekdays, weekends, holidays, etc.</p><p><b>Physical Demands:</b></p><p>The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time – repetitive motion of hands, fingers, and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Fern Park, FL, USA","city":"Fern Park","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-assistant-manager/279f161364b0efccd894781e639ba6aa","title":"Call Center Assistant Manager","hash":"279f161364b0efccd894781e639ba6aa","postingUrl":"https://www.linkedin.com/jobs/view/call-center-assistant-manager-at-cresco-labs-2656964686"},{"employmentType":"Full-time, Part-time","postedOn":"10 days ago","description":"<div><p><b>Core Duties: </b></p><p>The role of the customer care representative is to uphold the Berkshire Roots brand by being firm on the return policies while bringing the care and attention our brand has to the forefront of any issue. Customer care representatives will also follow guidelines set by the Cannabis Control Commission. Duties include: managing phone calls, answering customer questions to their fullest using the articles/scripts given to them, auditing menus, responding to reviews and any customer engagement. The customer care representative will embrace continued education as it relates to the cannabis industry and be a team player.</p><p><b>Principal Responsibilities: </b></p><ul><li>Respond to phone calls, emails, and messages from customers using assets and education provided by Berkshire Roots.</li></ul><ul><li>Relay consistent issues to the team manager to find further resolution and maintain consistency across all platforms.</li></ul><ul><li>Other duties assigned by management.</li></ul><p>BR, Inc. Reserves the right to change or alter any of the above duties and responsibilities according to the operational needs of the company.</p><p><b>Essential Work Experience and Qualifications: </b></p><ul><li>Customer Service experience is required</li></ul><ul><li>Spanish speaking is preferred</li></ul><ul><li>Knowledge about cannabis is a plus: genetics, laws, medicinal values, culture, and trends of the industry</li></ul><ul><li>Must be 21 years old</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $15.00 - $16.00 per hour</p><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>Fully Remote</li></ul></div>","company":{"companyType":"Private","name":"Berkshire Roots","logoUrl":"/logos/berkshire-roots-25d49aee5a26f6c8e76ef713f6a95b2c.jpeg"},"location":{"address":"Remote"},"frontendLink":"/job-posting/berkshire-roots/customer-care-representative/fc97c0e39804d6c3d5c97889ddff38bc","title":"Customer Care Representative","hash":"fc97c0e39804d6c3d5c97889ddff38bc","postingUrl":"https://www.indeed.com/job/customer-care-representative-c07b686486cb148f"},{"postedOn":"4 days ago","description":"<div><div><div>Trees Cannabis is hiring a Part Time Customer Sales &amp; Services Representatives to join our team at our location in Nanaimo, BC. Trees Cannabis is a Vancouver Island cannabis retailer committed to sharing our passion for cannabis with our Vancouver Island community.</div><p></p><div><br />The CSSR is the first point of contact with customers and is a cannabis subject matter expert. They build relationships to create loyal customers who trust the opinions and judgement of our CSSR team. This part time position requires availability evenings and weekends.</div><p></p><div><b><br />About the Role Responsibilities</b></div><ul><li><div>Welcome everyone in a courteous, friendly, and professional manner while providing exceptional service</div></li><li><div>Develop customer relationships by sharing knowledge and demonstrating exceptional customer service to establish confidence in Trees Cannabis as an leader in the cannabis industry and in our communities</div></li><li><div>Listens attentively to customers and their needs in order to recommend appropriate products and meet sales targets</div></li><li><div>Uphold all store operations, cash handling, and safe workplace policies</div></li><li><div>Be familiar with and uphold all relevant regulations within the store</div></li><li><div>Utilize cannabis knowledge to achieve sales targets</div></li><li><div>Ensure the retail environment is clean, welcoming, and well stocked</div></li></ul><p><b><br />About You</b></p><ul><li><div><br />Successful candidates will have already completed their Selling It Right Certification and be 19+ years of age</div></li><li><div>You’re committed to exceptional customer service and a great work environment</div></li><li><div>You act with integrity and exercise excellent judgement</div></li><li><div>You're knowledgeable about the cannabis industry including federal, provincial, and municipal regulations etc.</div></li><li><div>You have extraordinary communication and relationship building skills, are enthusiastic, reliable and eager to achieve goals</div></li><li><div>Previous Customer Service and sales experience in a retail environment (Cannabis knowledge is an asset though a desire to learn is most essential)</div><div>You are eager to work evenings and weekends</div></li></ul><div><b>Work Environment</b></div><div>CSSRs work predominantly in customer facing roles interacting with the public. They participate in store cleanliness activities, and may be required to lift objects of up to 22 kg. This role requires standing, bending at the waist, and walking back and forth for the duration of the shift.</div><p></p><p><b><br />Why Join Us?</b></p><ul><li><div>We offer an awesome staff discount, a great health benefits package, and competitive compensation</div></li><li><div>We’re community-oriented and give back to our communities regularly</div></li><li><div>We encourage a warm and friendly work environment</div></li><li><div>We offer opportunity to develop your career with a growing company</div></li></ul></div><p></p></div>","company":{"companyType":"Private/Established","name":"Trees Cannabis","logoUrl":"/logos/treez-inc-47f2ccbdf50dff3c068b3713295dffe7.png"},"location":{"country":"Canada","address":"Nanaimo, BC","city":"Nanaimo","stateProvince":"BC"},"frontendLink":"/job-posting/trees-cannabis/customer-service-and-amp-sales-representatives-nanaimo/78e2c139f5e02421c9822476aaf155df","title":"Customer Service &amp; Sales Representatives (Nanaimo)","hash":"78e2c139f5e02421c9822476aaf155df","postingUrl":"https://ca.indeed.com/job/customer-service-sales-representatives-nanaimo-8053e9a2e2b93ab7"}]