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IT Help Desk

IGS Solutions LLC Pacheco, CA Full-time
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JOB DESCRIPTION

We are setting the industry standard to influence and inspire through our innovative methods. We merge together cannabis culture with cutting-edge technology to deliver the best possible customer and employee experience(s).

The company operates a fully integrated cannabis business with a footprint that covers the entire breadth of the state of California; the world's largest cannabis market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested cannabis products at unmatched prices.

Our mission is to provide the one-stop-shop cannabis experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.

POSITION

The ideal candidate is someone who likes to work with a wide variety of people, can multi-task and move quickly from one issue to another, is detail-oriented, and who thrives in a dynamic environment. We currently have an opening in the IT department for a Full-Time Level II Help Desk / Desktop Support Technician. The qualified candidate will provide high-quality desktop / technical support to users for business-critical functions.

DUTIES AND RESPONSIBILITIES

  • Provide end-user support by resolving technology problems.
  • Monitor and track Help Desk requests and respond efficiently to tickets.
  • Maintain a high level of response to all queries by all users.
  • Log all help desk interactions.
  • Installation & maintenance of desktops, laptops, printers, scanners, & other peripherals.
  • Maintenance of hardware/software inventory.
  • Maintenance of AV software.
  • Order and maintain inventory of computer supplies.
  • Monitor spam filters.
  • Troubleshoot computer hardware, software, or network issues.
  • Troubleshoot and support business applications.
  • Aid monitoring, response, and intervention for IT-related security incidents and violations, and site outages.
  • Other duties as assigned.
  • Perform implementation of system upgrades.
  • Perform break-fix for onsite systems, as necessary.
  • JAMF MDM Management

REQUIRED SKILLS

  • Good written, oral and interpersonal communication skills.
  • Exceptional customer service orientation.
  • Knowledge of Microsoft Windows Desktop Operating Systems and Mac OS X
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc
  • Knowledge of Virus and Spyware removal techniques.
  • Must be detail oriented.
  • Knowledge Various technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, Hyper-V, VMware, networking, etc.)
  • Ability to diagnose and fix problems.
  • Ability to open a computer and replace defective components
  • Ability to operate in a dynamic, fast-paced environment.
  • Ability to work in a team-oriented, collaborative environment.

Formal Education & Certification

  • AS or BS Computer Science or equivalent, and/or 5 years work experience in related field.
  • Excellent knowledge of PC and desktop hardware.
  • Excellent knowledge of PC internal components.
  • Hands-on hardware troubleshooting experience.
  • Extensive equipment support experience.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.

Work Conditions

  • Sitting, standing, or walking for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • In-district travel is required for the purpose of on-site hardware and software troubleshooting and repair.

Personal Attributes

  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to conduct research into PC and software issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.

Certifications

  • ITIL
  • CompTIA +
  • Networking +
  • Microsoft Certificates

GENERAL BENEFITS

  • Competitive health care benefit program
  • Coaching and support for personal development
  • Opportunities for career growth as we are in high growth mode

TRAVEL

  • Must be able to travel locally 25% of the time

SALARY

  • DOE

Due to Covid-19, we are doing everything we can to keep our team and customers safe. This means individual offices or widely spaced workstations. We also provide extra masks, shields, hand sanitizer, and gloves as needed. We are an essential business and we require our team to work in the office.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: From $58,240.00 per year

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Pacheco, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Associate (Preferred)

Experience:

  • Help Desk: 5 years (Preferred)
  • Computer networking: 3 years (Preferred)

License/Certification:

  • CompTIA A+ (Preferred)

Work Location: Multiple Locations

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We strive to build long-term customer loyalty.</p><p><b>POSITION</b></p><p>The ideal candidate is someone who likes to work with a wide variety of people, can multi-task and move quickly from one issue to another, is detail-oriented, and who thrives in a dynamic environment. We currently have an opening in the IT department for a Full-Time Level II Help Desk / Desktop Support Technician. The qualified candidate will provide high-quality desktop / technical support to users for business-critical functions.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Provide end-user support by resolving technology problems.</li><li>Monitor and track Help Desk requests and respond efficiently to tickets.</li><li>Maintain a high level of response to all queries by all users.</li><li>Log all help desk interactions.</li><li>Installation &amp; maintenance of desktops, laptops, printers, scanners, &amp; other peripherals.</li><li>Maintenance of hardware/software inventory.</li><li>Maintenance of AV software.</li><li>Order and maintain inventory of computer supplies.</li><li>Monitor spam filters.</li><li>Troubleshoot computer hardware, software, or network issues.</li><li>Troubleshoot and support business applications.</li><li>Aid monitoring, response, and intervention for IT-related security incidents and violations, and site outages.</li><li>Other duties as assigned.</li><li>Perform implementation of system upgrades.</li><li>Perform break-fix for onsite systems, as necessary.</li><li>JAMF MDM Management</li></ul><p><b>REQUIRED SKILLS</b></p><ul><li>Good written, oral and interpersonal communication skills.</li><li>Exceptional customer service orientation.</li><li>Knowledge of Microsoft Windows Desktop Operating Systems and Mac OS X</li><li>Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.</li><li>Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc</li><li>Knowledge of Virus and Spyware removal techniques.</li><li>Must be detail oriented.</li><li>Knowledge Various technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, Hyper-V, VMware, networking, etc.)</li><li>Ability to diagnose and fix problems.</li><li>Ability to open a computer and replace defective components</li><li>Ability to operate in a dynamic, fast-paced environment.</li><li>Ability to work in a team-oriented, collaborative environment.</li></ul><p><b>Formal Education &amp; Certification</b></p><ul><li>AS or BS Computer Science or equivalent, and/or 5 years work experience in related field.</li><li>Excellent knowledge of PC and desktop hardware.</li><li>Excellent knowledge of PC internal components.</li><li>Hands-on hardware troubleshooting experience.</li><li>Extensive equipment support experience.</li><li>Working technical knowledge of current protocols, operating systems, and standards.</li><li>Ability to operate tools, components, and peripheral accessories.</li><li>Able to read and understand technical manuals, procedural documentation, and OEM guides.</li></ul><p><b>Work Conditions</b></p><ul><li>Sitting, standing, or walking for extended periods of time.</li><li>Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.</li><li>Lifting and transporting of moderately heavy objects, such as computers and peripherals.</li><li>In-district travel is required for the purpose of on-site hardware and software troubleshooting and repair.</li></ul><p><b>Personal Attributes</b></p><ul><li><b>Strong customer service orientation.</b></li><li>Proven analytical and problem-solving abilities.</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>Good written, oral, and interpersonal communication skills.</li><li>Ability to conduct research into PC and software issues and products as required.</li><li>Ability to present ideas in business-friendly and user-friendly language.</li><li>Highly self-motivated and directed.</li><li>Keen attention to detail.</li></ul><p><b>Certifications</b></p><ul><li>ITIL</li><li>CompTIA +</li><li>Networking +</li><li>Microsoft Certificates</li></ul><p><b>GENERAL BENEFITS</b></p><ul><li>Competitive health care benefit program</li><li>Coaching and support for personal development</li><li>Opportunities for career growth as we are in high growth mode</li></ul><p><b>TRAVEL</b></p><ul><li>Must be able to travel locally 25% of the time</li></ul><p><b>SALARY</b></p><ul><li>DOE</li></ul><p>Due to Covid-19, we are doing everything we can to keep our team and customers safe. This means individual offices or widely spaced workstations. We also provide extra masks, shields, hand sanitizer, and gloves as needed. We are an essential business and we require our team to work in the office.</p><p><i>We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p><p><i>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i></p><p>Job Type: Full-time</p><p>Pay: From $58,240.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Ability to commute/relocate:</p><ul><li>Pacheco, CA: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Help Desk: 5 years (Preferred)</li><li>Computer networking: 3 years (Preferred)</li></ul><p>License/Certification:</p><ul><li>CompTIA A+ (Preferred)</li></ul><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Growth","name":"IGS Solutions LLC","logoUrl":"/logos/igs-solutions-llc-345c6205d011c0ae1e37e4ad77edb1b1.png"},"location":{"country":"United States","address":"Pacheco, CA","city":"Pacheco","stateProvince":"CA"},"frontendLink":"/job-posting/igs-solutions-llc/it-help-desk/d6425a53e40422ee67e486e71b92e0b3","title":"IT Help Desk","category":"Information Technology & Services","hash":"d6425a53e40422ee67e486e71b92e0b3","postingUrl":"https://www.indeed.com/job/it-help-desk-143cf5cb6fca537c"},{"salaries":[{"salaryStart":"$22k","salaryEnd":"$39k","currency":"US","source":"ZipRecruiter","position":"Customer Support Agent","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Support-Agent-Salary-in-Dallas,TX"},{"salaryStart":"$28k","salaryEnd":"$69k","currency":"US","source":"Glassdoor","position":"FiOS Technical Support Agent","type":"per year","url":"https://www.glassdoor.com/Salaries/dallas-fios-technical-support-agent-salary-SRCH_IL.0,6_IM218_KO7,35.htm"},{"salaryStart":"$28k","salaryEnd":"$47k","currency":"US","source":"Salary.com","position":"Technical Customer Support Representative - Tier 1","type":"per year","url":"https://www.salary.com/research/salary/alternate/technical-customer-support-representative-tier-1-salary/dallas-tx"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p><b>Overview:</b></p><p>If you're looking for a predictable job at a big established company, you can stop reading now. If you're interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading</p><p><b>About the Company:</b></p><p>Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZE's best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>• Texas (DFW area)</p><p>• Colorado (Denver and Colorado Springs</p><p>• Arizona (Phoenix)</p><p>• Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.</p><p>• Answer real-time requests via phone or chat, creating tickets in our ticket system.</p><p>• Escalate tickets to Tier 2 in a warm hand-off as needed.</p><p>• Learn our data migration process for new customers and perform data migrations as needed.</p><p>• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.</p><p>• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.</p><p>• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.</p><p>• Educate customers on best practices specific to their business needs</p><p>• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.</p><p>• Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>• Proven track record of production</p><p>• Bachelors degree</p><p>• 2-5 years of experience in software technical support</p><p>• Ability to work from home with full efficacy</p><p>• Quiet place to work with a solid internet connection</p><p>• Excellent communication skills as a remote employee</p><p>• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.</p><p>• Self-motivated with the ability to work well both independently and within a team.</p><p><b>Bonus Points:</b></p><p>• Cannabis industry experience in cultivation, distribution, or dispensary/delivery</p><p>• Experience in supporting a delivery service or inventory management SAAS solution</p><p>• SAAS startup experience a plus</p><p>• QA or software testing experience</p><p><b>Benefits and Perks:</b></p><p>• Health, Dental, Vision, Life, Disability, 401K</p><p>• Work from home</p><p>• Paid time off (Vacation, Sick, Holidays)</p><p>• Competitive salary</p><p>• A real chance to help shape the growing cannabis industry</p><p>• Work with smart people in a fast-paced environment</p><p>Remote Work with Corporate Offices Located in Newport Beach, CA.</p><p>Powered by JazzHR</p><p>ZhKTAcHg0i</p></div>","company":{"companyType":"Private/Growth","name":"BLAZE","logoUrl":"/logos/blaze-838bb78e87cd13284505f57479271443.png"},"location":{"country":"United States","address":"Dallas, TX, USA","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/blaze/technical-support-agent/986fecd737970b992a41d915a33ec2bb","title":"Technical Support Agent","category":"Information Technology & Services","hash":"986fecd737970b992a41d915a33ec2bb","postingUrl":"https://us.bebee.com/job/20211126-74adb5b4cabfdbf3840a0723c3088900","salary":"$22k - $39k"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"1 day ago","description":"<div><p>Our Shift Leads are responsible for the day to day operations and performance of the retail staff. Most time will be spent on maintaining the presentation of the store and team, and ensuring guests receive high quality service while upholding the brand standards and expectations. Shift Leads help to run the store during hours of operation under the direction of the Assistant Manager and General Manager. Must have strong attention to detail and management skills.</p><p><b>Duties and Responsibilities: </b></p><p>Responsibilities include, but are not limited to:</p><ul><li>Oversee dispensary team including but not limited to: reception, drivers and security, etc.</li><li>Ensure time is effectively spent overseeing team and guest experience.</li><li>Ensure all technology platforms are updated with our most current information (specials, events, marketing materials)</li><li>Ensure all staff is on time, well-groomed and in clean uniforms</li><li>Handle all returns, exchanges and employee purchases</li><li>Ensure that Inventory Controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given</li><li>Ensure all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning</li><li>Meet with management team to ensure proper follow-up on all action items and address any personnel issues</li><li>Report all relevant operational information to General Manager</li><li>Handle customer issues and concerns in a professional and effective manner</li><li>Ensure proper ambiance and cleanliness within venue at all times</li><li>Ensure that the brand is always properly represented</li><li>Train and develop employees from within</li><li>Work with management team to create and implement staff incentive programs to increase level of service, promote upselling, and enhance staff morale</li><li>Read industry publications to keep up-to-date on trends</li><li>Assist in creating and implementing policies and procedures that will enhance customer service</li><li>Enforce all policies and procedures of venue and the company!!</li><li>Manage floor to ensure staff is on task at all times</li><li>Perform any other duties and projects assigned by Senior Management</li></ul><p><b>Qualifications: </b></p><ul><li>Minimum 1 year of dispensary or retail management experience</li><li>Must be able to input and access information in the POS system, delivery systems, marketing outlets, computers, etc.</li><li>Must be comfortable learning new skills</li><li>Must have a hands-on, proactive management style</li></ul><p><b>Skills and Attitudes: </b></p><p>Must be motivated, hard-working, and passionate. This position requires someone who is a strong leader with the ability to handle multiple tasks and responsibilities.</p><ul><li>Must have ability to:</li><li>Perform all job functions with attention to detail, speed and accuracy</li><li>Prioritize and organize</li><li>Be a clear thinker, remain calm, and resolve problems using good judgment</li><li>Lead by example and ensure that your team executes the game plan laid out for them</li><li>Understand guest service needs</li><li>Work cohesively as a team with co-workers</li><li>Direct staff performance and follow up with corrective action as needed</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $19.00 - $21.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Health insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>Dispatching: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Cannabis Company"},"location":{"country":"United States","address":"Redwood City, CA 94063","city":"Redwood City","stateProvince":"CA"},"frontendLink":"/job-posting/cannabis-company/shift-leader-dispatcher/c907c7ef8e58eb29fc11133313ba6fcf","title":"Shift Leader / Dispatcher","category":"Retail","hash":"c907c7ef8e58eb29fc11133313ba6fcf","postingUrl":"https://www.indeed.com/job/shift-leader-dispatcher-f965bd781eceae5a"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"15 days ago","description":"<div><p>Job Title: Customer Service Representative<br />Department: Operations<br />Reports to: Customer Service Supervisor<br />Hire Date: December 2021<br />Location: Oakland, CA<br />Compensation:<br />Benefits: Bonus Plan, Medical, Dental, Vision, 401k, Life Insurance, Stock Options, Paid Time Off</p><p><i><b>JOB SUMMARY</b></i><br />Founded in 2007, Dark Heart Nursery’s mission is to help growers thrive by pioneering innovative products and services. DHN does this by specializing and leading the industry in cultivating high-quality clones for growers across California. Our years of experience allows us to produce premium clones from both popular and emerging lines that perform well in a variety of settings. DHN continues to expand into additional facilities to bring on more capacity and to lower the cost of production. DHN is also an industry leader in cannabis tissue culture and is further developing the plant biotech side of the business into plant pathology, virus eradication, and breeding. It is an exciting time to joins the team as DHN scales the business to dominate the cannabis nursery space.<br />DHN is recruiting for an outgoing, organized and efficient Customer Service Representative to join our team in Oakland, CA. The ideal candidate must have proven experience and success in providing expert level customer service and supporting sales teams. Candidates should be process oriented and enjoy helping maximize team’s potential and productivity.</p><p><i><b>ESSENTIAL FUNCTIONS (INCLUDED, BUT NOT LIMITED TO): </b></i></p><ul><li>Customer onboarding;</li><li>Order entry and review;</li><li>Create sales orders;</li><li>Route scheduling;</li><li>Customer communication;</li><li>Main point of contact for customers (help support customers and resolve issues);</li><li>Provide administrative assistance to sales and executive sales staff;</li><li>Performs other job-related duties and responsibilities as may be assigned from time to time.</li></ul><p><i><b>KEY PERFORMANCE INDICATORS: </b></i></p><ul><li>Customer satisfaction, complete on-time orders, accurate inventory counts</li></ul><p><b>JOB REQUIREMENTS AND QUALIFICATIONS: </b><br /><i><b>Education and Experience</b></i></p><ul><li>Bachelor's degree (preferred);</li><li>3 years’ experience in high-level customer service role;</li><li>Proficient in Microsoft Office, Expert level Excel Skills;</li><li>NAV experience (highly preferred)</li><li>Transparent, dependable and trustworthy;</li></ul><p><i><b>Skills, Competencies, and Knowledge</b></i></p><ul><li>Excellent Customer Service Skills/Client Focus</li><li>Ability to Problem Solve and Work Independently</li><li>High-Level Interpersonal, Communication and Leadership Skills</li><li>Business Acumen</li><li>Analytical and Takes Initiative</li><li>Results Driven</li><li>Organizational Skills</li><li>Process and Detail Oriented with an Eye for Accuracy</li></ul><p><i><b>PHYSICAL DEMANDS</b></i><br />The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<br />The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</p><p><i><b>OTHER INFORMATION</b></i></p><ul><li>Occasional Travel</li><li>Occasional Weekends and Long Hours</li></ul><p>All qualified applicants are encouraged to apply. Women, People of Color and LGBTQ individuals are strongly encouraged to apply.</p><p><i><b>EQUAL EMPLOYMENT OPPORTUNITY</b></i><br />It is the policy of the Company to provide equal employment opportunities to all Employees and applicants for employment without regard to race, religion, color, sex, gender, sexual orientation, marital status, age (age 40 and over), citizenship, national origin, disability (as defined by the applicable law), or any other classification protected by applicable law. This policy extends to all aspects of employment opportunity including hiring, compensation, benefits, promotion, transfer, layoff, recall, reduction in force, termination, retirement, placement, training and all other privileges, terms and conditions of employment. The Company complies with applicable federal, state, and local laws regarding the reasonable accommodation of qualified individuals (both Employees and applicants for employment) who are disabled. All employment is at-will.</p><p>Job Type: Full-time</p><p>Pay: From $21.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Commission pay</li></ul><p>Ability to commute/relocate:</p><ul><li>Oakland, CA 94606: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Dark Heart Nursery","logoUrl":"/logos/dark-heart-nursery-ed7edbed795a135924f5a929b15500f9.jpeg"},"location":{"country":"United States","address":"Oakland, CA 94606","city":"Oakland","stateProvince":"CA"},"frontendLink":"/job-posting/dark-heart-nursery/customer-service-representative/11b70ee466a5b1285c168ef759ccc48b","title":"Customer Service Representative","category":"Agriculture & Farming","hash":"11b70ee466a5b1285c168ef759ccc48b","postingUrl":"https://www.indeed.com/job/customer-service-representative-cb9acf08b3acce90"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"19 days ago","description":"<div><p><b>Job Description</b></p><p>We are looking for a Senior Customer Service Representative to join our team, a professional who enjoys working in a fun, fast-paced, and fluid environment. We are one of the largest national packaging companies that sell into the cannabis and pharmaceutical industries. This is a great opportunity for anyone interested in entering a growth industry and establishing their presence.</p><p><b>General Duties &amp; Responsibilities: </b></p><p>· Ability to present and maintain a positive corporate image in a fast-paced environment</p><p>· This is a senior level position within the customer service team</p><p>· Demonstrate natural leadership ability</p><p>· Identify trends and recommend problem prevention strategies for department consideration</p><p>· Assist supervisor in quality assurance review</p><p>· Act as a role model to enable success in all aspects of team and individual performance</p><p>· Work directly with customers to research and resolve complex customer inquiries; identify root causes and develop effective solutions</p><p>· Act as the escalation point for customer service, both internally and externally</p><p>· Proactively establish and maintain effective working team relationships with all support departments</p><p>· Manage large amounts of inbound and outbound calls in a timely manner</p><p>· Respond to emails in a courteous and timely manner</p><p>· Proactively identify problems and swiftly implement the appropriate solution</p><p>· Attracts potential customers by answering product and service questions and suggesting information about other products and services.</p><p>· Resolves product or service problems by clarifying the customer’s issue, determining the cause of the situation, selecting, and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.</p><p>· Seize opportunities to upsell products when they arise</p><p>· Work well in a team environment as well as self-motivated to work individually.</p><p>· Contributes to team effort by accomplishing related results as needed</p><p>· Is consistent, dependable, and accurate in carrying out responsibilities to a successful completion</p><p>· Consistently Punctual</p><p>· Regular Attendance</p><p><b>Preferred qualifications: </b></p><p>· 5+ years of Call Center, Customer Service, Customer Success or Account Manager experience</p><p>· Ability to multi-task, set priorities and manage time effectively</p><p>· Experience delivering client-focused solutions to meet customer needs</p><p>· Excellent listening, negotiation, and presentation abilities</p><p>· Strong verbal and written communication skills</p><p>· Exhibits excellent judgment</p><p>· Proficient in Microsoft Office (outlook, excel, word)</p><p>· Experience using Zendesk and Dynamics NAV is a plus</p><p>· Desire to grow and learn new skills</p><p><b>What you will get: </b></p><p>· Competitive pay</p><p>· Monthly commission based on company metrics</p><p>· Growth opportunities within sales organization based on performance</p><p>· Health, dental and vision insurance plans available</p><p>· Flexible vacation scheduling</p><p>· Health &amp; Wellness Program</p><p>Job Type: Full-time</p><p>Pay: $26.00 - $30.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Disability insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li><li>Commission pay</li></ul><p>Ability to commute/relocate:</p><ul><li>Vernon, CA 90058: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Marijuanapackaging.com","logoUrl":"/logos/marijuanapackaging-89da5fe9ac0254d76f57321e8fbd2027.jpeg"},"location":{"country":"United States","address":"Vernon, CA 90058","city":"Vernon","stateProvince":"CA"},"frontendLink":"/job-posting/marijuanapackagingcom/senior-customer-service-representative/1d57d9aad6a601e5ccc1fdc7f26bd70d","title":"Senior Customer Service Representative","category":"Supply Chain & Logistics","hash":"1d57d9aad6a601e5ccc1fdc7f26bd70d","postingUrl":"https://www.indeed.com/job/senior-customer-service-representative-2787667836ba27e9"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"16 days ago","description":"<div><p><b>CUSTOMER SERVICE AGENT </b></p><p><b>Location: San Diego, CA</b></p><p><b>Salary: $15-$17/hour</b></p><p><b>Full and Part-Time Openings</b></p><p><b>About Us &amp; Why We’re Hiring</b></p><p>Lux Management partners with leading hemp and cannabis brands to turn everyday interactions into exceptional customer service experiences, guided by adherence to industry best practices and leveraging cutting-edge help desk technology. We’re growing rapidly and are on a mission to help our clients build stronger relationships with their customers – making the customer experience a priority.</p><p>As a <b>Customer Service Agent</b>, you will be a key member of the Customer Service Team. Your work will play a vital role in the retention of customers and achieving our revenue goals. We are looking for candidates who exhibit a high degree of emotional intelligence, excellent listening and problem-solving skills and an innate interest in helping others.</p><p><b>RESPONSIBILITIES </b></p><ul><li>Provide Best-in-Class Customer Service</li><li>Troubleshoot various customer issues</li><li>Handle inbound and outbound calls in a courteous, timely, and professional manner</li><li>Answer incoming chats and emails with a supportive tone</li><li>Locate, track, cancel, and change orders per customer requests</li><li>Stay up to date on new products, features, or sales promotions</li><li>Manage and resolve customer complaints via phone call, chat and email</li><li>Direct calls and emails to appropriate department or superior, as needed</li><li>Identify and escalate issues to supervisor</li><li>Follow policies, procedures, and guidelines</li><li>Assist with special projects</li><li>Other duties as assigned</li></ul><p><b>KEY ATTRIBUTES FOR SUCCESS</b></p><ul><li>You thrive in a fast-paced environment</li><li>You are comfortable with ambiguity, shifting demands and priorities</li><li>You are known for being responsive, organized, and flexible</li><li>You enjoy a mix of both independent and collaborative work</li><li>You are an effective communicator known for your ability to quickly establish positive relationships</li><li>You have a thirst for learning and sharing your knowledge with colleagues and customers</li><li>You have an interest in the rapidly growing hemp &amp; cannabis industry</li></ul><p><b>REQUIRED QUALIFICATIONS</b></p><ul><li>High school diploma or equivalent</li><li>Superior listening, verbal, and written communication skills</li><li>Excellent data entry and typing skills</li><li>Ability to remain calm under stressful situations</li><li>Technologically literate</li><li>Must be able to work one weekend per month</li></ul><p><b>BONUS QUALIFICATIONS</b></p><ul><li>Associates or bachelor’s degree</li><li>1-3 years’ experience in a call center or customer service environment</li><li>Knowledge of customer service best practices and principles</li><li>Experience using Gorgias or other customer service platforms</li><li>Knowledge or prior experience in the hemp or cannabis space</li><li>Proficiency with Google Suite</li></ul><p><b>WHAT WE OFFER</b></p><p>At Lux Management, we are passionate about making our workplace great. Here are some of the ways we care for our team.</p><ul><li>Competitive salaries</li><li>Opportunity to work-from-home up to one day per week after 6-month probationary period</li><li>A commitment to individualized coaching and professional development</li><li>A welcoming, supportive, and collaborative work environment</li><li>Regular salary and performance reviews</li><li>Opportunities for advancement</li></ul><p>*Lux Management is an equal opportunity employer. We believe diversity of backgrounds, beliefs, and experiences to be critical to our success.</p><p>*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $17.00 per hour</p><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Ability to commute/relocate:</p><ul><li>San Diego, CA 92108: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Luxe Management"},"location":{"country":"United States","address":"San Diego, CA 92108","city":"San Diego","stateProvince":"CA"},"frontendLink":"/job-posting/luxe-management/customer-service-agent/6912b27587f08d9c5401e5faec48184a","title":"Customer Service Agent","category":"Retail","hash":"6912b27587f08d9c5401e5faec48184a","postingUrl":"https://www.indeed.com/job/customer-service-agent-60472105712b5aee"},{"softSkills":["Collaboration","Customer Service","Honesty","Motivation","Self-Awareness","Work Ethic"],"benefits":null,"employmentType":"Hourly","values":["Acceptance","Accountability","Collaboration"],"description":"<p><strong style=\"color: black;\">THE FIKA WAY</strong></p><p> </p><p style=\"text-align:justify;\"><span style=\"color: black;\">In Swedish, </span><em style=\"color: black;\">Fika</em><span style=\"color: black;\"> is often translated as “a coffee and treat break”, but it is much more than that. It is a culture, a state of mind, and a powerful concept. One that encourages you to pause and enjoy the everyday beauty in life.</span></p><p> </p><p style=\"text-align:justify;\"><strong style=\"color: black;\">FIKA Herbal Goods</strong><span style=\"color: black;\"> is redefining cannabis retail with a considered approach for the modern cannabis consumer. We embrace a new identity that is sophisticated, stylish and shameless.</span></p><p> </p><p style=\"text-align:justify;\"><span style=\"color: black;\">With multiple AAA locations launching in 2021, we are seeking out purpose driven and passionate people who embrace the FIKA Vision & Values. Our FIKA Family Members come from many backgrounds; united by an authentic motivation to create warm & welcoming environments where people can connect.</span></p><p> </p><p><span style=\"color: black;\">If you join our team, you will live our values:</span></p><p> </p><p style=\"text-align:center;\"><strong style=\"color: black;\">Build Up + Breathe + Belonging + Bring Yourself</strong></p><p> </p><p><span style=\"color: black;\">Currently we are adding Ambassadors to our team to embody our culture & values in-store at our </span><strong style=\"color: black;\">soon to be open, Aurora shop</strong><span style=\"color: black;\"> (located at </span>91 First Commerce Drive, Aurora, ON)<span style=\"color: black;\">. FIKA’s Ambassador role is the heart of our guest service culture and the foundation of our success as an organization. </span></p><p> </p><p><strong style=\"color: black;\">In this role you will be:</strong></p><ul><li><span style=\"color: black;\">Contributing to the best-in-industry guest experience and then making it even better.</span></li><li><span style=\"color: black;\">Connecting with our guests, sharing top-quality product education, and speaking authentically about our products and culture. </span></li><li><span style=\"color: black;\">Fostering & contributing to a culture of social learning within the FIKA Family as well as with our guests, sharing your knowledge with other colleagues to elevate the level of education on the floor every day.</span></li><li><span style=\"color: black;\">Demonstrating your pride to work in the most beautiful stores in the industry and maintaining their shine.</span></li><li><span style=\"color: black;\">Building a community with our neighbours and partners.</span></li><li><span style=\"color: black;\">Fostering an inclusive & welcoming environment where everyone knows and participates in ensuring the wellness, health, and safety of our colleagues and guests as our top priority. </span></li><li><span style=\"color: black;\">Doing what it takes, proactively identifying areas to make in impact.</span></li></ul><p> </p><p><strong style=\"color: black;\">You will thrive in this role if you:</strong></p><ul><li><span style=\"color: black;\">Are passionate about guest experience and of course, cannabis. </span></li><li><span style=\"color: black;\">Are enthusiastic about the opportunity to be a part of building something from the ground up. You are a naturally curious person who is always learning.</span></li><li><span style=\"color: black;\">Have an entrepreneurial mindset and are self-motivated; action oriented and able to support a variety of responsibilities.</span></li><li><span style=\"color: black;\">Have keen attention to detail.</span></li><li><span style=\"color: black;\">Naturally build connections with others. You proactively communicate transparently, candidly, and openly and love a feedback rich environment.</span></li><li><span style=\"color: black;\">Embrace a positive outlook, see the positive in people, situations, and events and persistence in pursuing goals despite obstacles and setbacks.</span></li><li><span style=\"color: black;\">Operate with quality in mind through attention to detail, accuracy, & completeness.</span></li><li><span style=\"color: black;\">Are able to operate in an environment of change and ambiguity while maintaining outcome focus.</span></li></ul><p> </p><p><strong style=\"color: black;\">Qualified candidates:</strong></p><ul><li><span style=\"color: black;\">Have a minimum one-year’s experience within the retail or hospitality industry.</span></li><li><span style=\"color: black;\">Experience working with premium brands, new store openings, and/or flagship experience is an asset.</span></li><li><span style=\"color: black;\">Demonstrate strong time management and organizational skills.  </span></li><li><span style=\"color: black;\">Are self-motivated and have exceptional communication and presentation skills. </span></li><li><span style=\"color: black;\">Possessing knowledge of cannabis is an asset; enthusiasm is a must.</span></li><li><span style=\"color: black;\">Able to complete the AGCO </span><a href=\"http://cannsell.ca/\" target=\"_blank\" style=\"color: black;\">CannSell</a><span style=\"color: black;\"> program & successfully complete all required background checks.</span></li><li>Have flexibility with their scheduling; schedules will include a combination of shift time, including mornings, evenings, and weekends.</li><li>Able to leverage technology, skilled in POS & Social Media.</li><li>Are comfortable with the physical, mental and visual demands of the role which include the ability to work with the public, responsiveness to a culture of accountability and goal orientation, and self-motivation. <span style=\"color: black;\"> This position involves constant movement around the store, can include long periods of standing and may occasionally involve kneeling, crouching and reaching. Must be physically able to safely lift items, up to and including 20lbs.</span></li></ul><p> </p><p><strong style=\"color: black;\">Selection process:</strong></p><p><span style=\"color: black;\">Interested candidates are invited to apply by submitting their resume. Selected candidates will be provided a full job description and be invited to a video interview. </span></p><p><span style=\"color: black;\"> </span></p><p><span style=\"color: black;\">FIKA unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.</span></p><p><span style=\"color: black;\"> </span></p><p><span style=\"color: black;\">FIKA Herbal Goods welcomes everyone. If you ever need accommodation to participate in our selection process, please contact us at [email protected] </span></p><p><br></p><p><br></p>","title":"Ambassador","salaries":null,"ccApplicationTypeInput":"https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=35ff8481-cae3-4e2c-9b0b-2f687f31c690&ccId=19000101_000001&jobId=336153&lang=en_CA&source=CC4","function":["Customer Service","Retail","Sales"],"postedOn":"10 days ago","company":{"website":"https://fikasupply.com/","companyType":"Startup","name":"FIKA Herbal Goods","_id":"2223af08-8bfb-4cd8-94fa-696eb3d0ecee","logoUrl":"/logos/fika-herbal-goods-e7ee37ecaed1eff043337b6baf6460a8.png"},"location":{"country":"Canada","address":"Aurora, Ontario, Canada","city":"Aurora","stateProvince":"Ontario"},"frontendLink":"/job-posting/fika-herbal-goods/ambassador/4b9b8e5e1ebadc3550f6fd73b5b104eb","category":["Retail"],"hardSkills":{"Sales":["Sales Administration"],"Business Development":["Business Intelligence"],"Human Resources":["Talent Acquisition"]},"hash":"4b9b8e5e1ebadc3550f6fd73b5b104eb","ccApplicationType":"website"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"15 days ago","description":"<div><p>Customer Service Representative</p><p>At Juva we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We are deeply and actively committed to the communities we serve. Our team includes professionals who are top of their fields. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products. Our well-established company is growing rapidly and we are adding to our team of professionals and specialists.</p><p>This position is customer service representative. The position requires the ability to be self-motivated and customer-focused. Our entrepreneurial spirit and vision in directing business functions will assist our organization with increasing staff productivity while fostering a world class guest experience, working within the community and meeting business objectives.</p><p>Responsibilities for Customer Service Representative:</p><ul><li>Provide an excellent customer experience while assisting in the sale of cannabis products</li><li>Consistently deliver the ultimate customer experience in all facets from patient beginning to end; ensure each patient receives full attention during their transaction</li><li>Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints</li><li>Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns</li><li>Ensure orders are fulfilled efficiently with 100% accuracy at all times</li><li>Adhere to company Standard Operating Procedures</li><li>Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance</li><li>Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines</li><li>Ensure opening and closing cleaning and organization is completed</li><li>Participate in periodic staff meetings</li><li>Manage inbound phone inquiries and route calls accordingly</li><li>Adhere to all Medical Cannabis laws</li><li>Maintain a positive attitude that promotes teamwork</li><li>Work collaboratively and respectfully with other team members</li><li>Participate in ongoing education and professional development opportunities</li><li>Read industry publications to keep up to date on trends</li><li>Additional duties as assigned by management</li><li>Provide effective feedback, training, and oversight of direct reports in areas of customer service, standard operating procedures and best practices.</li><li>Coordinate all rework projects for efficient use of resources, time, and cost.</li><li>Schedule incoming and outgoing logistics</li><li>Proven ability to implement process improvement initiatives and deliver results</li><li>Outstanding leadership, organizational, multitasking, and problem-solving skills</li><li>Strong decision-making skills</li><li>Collaborate with dispatch and inventory management to identify potential order fulfillment issues</li><li>Make recommendations and process improvements</li><li>Developing and implementing growth strategies</li><li>Excellent communications skills, both written and verbal</li><li>Bilingual a bonus</li></ul><p>Requirements for Customer Service Representative:</p><ul><li>3 years of previous customer service experience in a relevant area such as call center, customer service or dispatch</li><li>Industry experience in cannabis delivery or other app-based delivery to consumers; product knowledge is going to be a big part of this. Needs to be able to provide 1-on-1 consultations with customers and be able to provide recommendations based on conditions.</li><li>Associate degree is highly preferred</li><li>Thrives on juggling conflicting priorities</li><li>Experience working with a broad base of customers</li><li>Desire to develop and grow in the Customer Service Representative role</li><li>Good knowledge of different business functions</li><li>Excellent communication skills, good interpersonal skills</li><li>Highly organized, Meticulous attention to detail.</li><li>Enthusiastic, proactive and self-motivated, with a keen desire to grow alongside the company</li><li>Proven to be accountable, self-motivated, and solution-oriented;</li><li>Ability to work collaboratively across functions, work independently, and take initiative;</li><li>Creative thinking and flexibility – ability to multitask and handle pressure in a fast-paced environment;</li><li>Strong work ethic, communication, interpersonal and presentation skills;</li><li>Ability to build strong working relationships at all levels within the organization;</li><li>Strong organizational and time management skills: ability to work on multiple projects simultaneously that are deadline-sensitive and detail-oriented;</li><li>Proficient in Microsoft Office, specifically Word, Excel, Outlook, PowerPoint.</li></ul><p>General:</p><p>Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state marijuana licensing regulations;</p><p>Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work. Juva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $20.00 - $21.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Evening shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Why does this job interest you?</li><li>Are you familiar with cannabis products?</li></ul><p>Experience:</p><ul><li>Customer Service: 3 years (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Juva Life","logoUrl":"/logos/juva-life-a3630223bdeb31f0503058bb89711b43.jpeg"},"location":{"country":"United States","address":"Redwood City, CA 94063","city":"Redwood City","stateProvince":"CA"},"frontendLink":"/job-posting/juva-life/cannabis-consultant-customer-service/67ef486e5658246ee57a35e831495b7a","title":"Cannabis Consultant/Customer Service","category":"Agriculture & Farming","hash":"67ef486e5658246ee57a35e831495b7a","postingUrl":"https://www.indeed.com/job/cannabis-consultantcustomer-service-c534234a9406a903"},{"softSkills":["Collaboration","Customer Service","Emotional Intelligence","Motivation","Self-Awareness","Teamwork","Work Ethic"],"benefits":null,"employmentType":"Hourly","values":["Acceptance","Accountability","Collaboration","Communication"],"description":"<p><strong style=\"color: black;\">THE FIKA WAY</strong></p><p> </p><p style=\"text-align:justify;\"><span style=\"color: black;\">In Swedish, </span><em style=\"color: black;\">Fika</em><span style=\"color: black;\"> is often translated as “a coffee and treat break”, but it is much more than that. It is a culture, a state of mind, and a powerful concept. One that encourages you to pause and enjoy the everyday beauty in life.</span></p><p> </p><p style=\"text-align:justify;\"><strong style=\"color: black;\">FIKA Herbal Goods</strong><span style=\"color: black;\"> is redefining cannabis retail with a considered approach for the modern cannabis consumer. We embrace a new identity that is sophisticated, stylish and shameless.</span></p><p> </p><p style=\"text-align:justify;\"><span style=\"color: black;\">With multiple AAA locations launching in 2021, we are seeking out purpose driven and passionate people who embrace the FIKA Vision & Values. Our FIKA Family Members come from many backgrounds; united by an authentic motivation to create warm & welcoming environments where people can connect.</span></p><p> </p><p><span style=\"color: black;\">If you join our team, you will live our values:</span></p><p> </p><p style=\"text-align:center;\"><strong style=\"color: black;\">Build Up + Breathe + Belonging + Bring Yourself</strong></p><p> </p><p><span style=\"color: black;\">Currently we are adding Ambassadors to our team to embody our culture & values in-store at our </span><strong style=\"color: black;\">newly opened Etobicoke shop</strong><span style=\"color: black;\"> (located at </span>165 North Queen Street, Etobicoke, ON)<span style=\"color: black;\">. FIKA’s Ambassador role is the heart of our guest service culture and the foundation of our success as an organization. </span></p><p> </p><p><strong style=\"color: black;\">In this role you will be:</strong></p><ul><li><span style=\"color: black;\">Contributing to the best-in-industry guest experience and then making it even better.</span></li><li><span style=\"color: black;\">Connecting with our guests, sharing top-quality product education, and speaking authentically about our products and culture. </span></li><li><span style=\"color: black;\">Fostering & contributing to a culture of social learning within the FIKA Family as well as with our guests, sharing your knowledge with other colleagues to elevate the level of education on the floor every day.</span></li><li><span style=\"color: black;\">Demonstrating your pride to work in the most beautiful stores in the industry and maintaining their shine.</span></li><li><span style=\"color: black;\">Building a community with our neighbours and partners.</span></li><li><span style=\"color: black;\">Fostering an inclusive & welcoming environment where everyone knows and participates in ensuring the wellness, health, and safety of our colleagues and guests as our top priority. </span></li><li><span style=\"color: black;\">Doing what it takes, proactively identifying areas to make in impact.</span></li></ul><p> </p><p><strong style=\"color: black;\">You will thrive in this role if you:</strong></p><ul><li><span style=\"color: black;\">Are passionate about guest experience and of course, cannabis. </span></li><li><span style=\"color: black;\">Are enthusiastic about the opportunity to be a part of building something from the ground up. You are a naturally curious person who is always learning.</span></li><li><span style=\"color: black;\">Have an entrepreneurial mindset and are self-motivated; action oriented and able to support a variety of responsibilities.</span></li><li><span style=\"color: black;\">Have keen attention to detail.</span></li><li><span style=\"color: black;\">Naturally build connections with others. You proactively communicate transparently, candidly, and openly and love a feedback rich environment.</span></li><li><span style=\"color: black;\">Embrace a positive outlook, see the positive in people, situations, and events and persistence in pursuing goals despite obstacles and setbacks.</span></li><li><span style=\"color: black;\">Operate with quality in mind through attention to detail, accuracy, & completeness.</span></li><li><span style=\"color: black;\">Are able to operate in an environment of change and ambiguity while maintaining outcome focus.</span></li></ul><p> </p><p><strong style=\"color: black;\">Qualified candidates:</strong></p><ul><li><span style=\"color: black;\">Have a minimum one-year’s experience within the retail or hospitality industry.</span></li><li><span style=\"color: black;\">Experience working with premium brands, new store openings, and/or flagship experience is an asset.</span></li><li><span style=\"color: black;\">Demonstrate strong time management and organizational skills.  </span></li><li><span style=\"color: black;\">Are self-motivated and have exceptional communication and presentation skills. </span></li><li><span style=\"color: black;\">Possessing knowledge of cannabis is an asset; enthusiasm is a must.</span></li><li><span style=\"color: black;\">Able to complete the AGCO </span><a href=\"http://cannsell.ca/\" target=\"_blank\" style=\"color: black;\">CannSell</a><span style=\"color: black;\"> program & successfully complete all required background checks.</span></li><li>Have flexibility with their scheduling; schedules will include a combination of shift time, including mornings, evenings, and weekends.</li><li>Able to leverage technology, skilled in POS & Social Media.</li><li>Are comfortable with the physical, mental and visual demands of the role which include the ability to work with the public, responsiveness to a culture of accountability and goal orientation, and self-motivation. <span style=\"color: black;\"> This position involves constant movement around the store, can include long periods of standing and may occasionally involve kneeling, crouching and reaching. Must be physically able to safely lift items, up to and including 20lbs.</span></li></ul><p> </p><p><strong style=\"color: black;\">Selection process:</strong></p><p><span style=\"color: black;\">Interested candidates are invited to apply by submitting their resume. Selected candidates will be provided a full job description and be invited to a video interview. </span></p><p><span style=\"color: black;\"> </span></p><p><span style=\"color: black;\">FIKA unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.</span></p><p><span style=\"color: black;\"> </span></p><p><span style=\"color: black;\">FIKA Herbal Goods welcomes everyone. If you ever need accommodation to participate in our selection process, please contact us at [email protected] </span></p><p><br></p><p><br></p>","title":"Ambassador","salaries":null,"ccApplicationTypeInput":"https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=35ff8481-cae3-4e2c-9b0b-2f687f31c690&ccId=19000101_000001&jobId=335191&lang=en_CA&source=CC4","function":["Customer Service","Retail","Sales"],"postedOn":"11 days ago","company":{"website":"https://fikasupply.com/","companyType":"Startup","name":"FIKA Herbal Goods","_id":"2223af08-8bfb-4cd8-94fa-696eb3d0ecee","logoUrl":"/logos/fika-herbal-goods-e7ee37ecaed1eff043337b6baf6460a8.png"},"location":{"country":"Canada","address":"Etobicoke, ON, Canada","city":"Etobicoke","stateProvince":"ON"},"frontendLink":"/job-posting/fika-herbal-goods/ambassador/bffdea90039a8da2dc76c90124e85a1c","category":["Retail"],"hardSkills":{"Sales":["Sales Administration"],"Human Resources":["Performance Management","Talent Acquisition"]},"hash":"bffdea90039a8da2dc76c90124e85a1c","ccApplicationType":"website"},{"function":["Customer Service"],"postedOn":"5 days ago","description":"<div><div></div><div><div><p><b>Team Lead, Wholesale Customer Care Centre</b><br /><b>Administrative Officer R15</b><br /><br />On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required by November 22, 2021. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.<br /><br />At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province.</p><p>The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.</p><p>We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.</p><p>The LDB Wholesale Operations team is responsible for the registration, procurement, customs clearance, selling and distribution of liquor products for the province of British Columbia. Our stakeholders comprise approximately 800 suppliers, over 1500 retail outlets and 8000 licensed establishments. Working in collaboration with our suppliers and agents, our vision is to provide a reliable and efficient service to support the success of our customers. There are five key divisions within the business; Supply Chain, Pricing, Imports, Customer Service and Distribution. Each of our teams work closely in alignment with each other to provide a seamless customer experience and deliver on our service goals.</p><p>The Team Lead is responsible for the leadership of the Customer Care Representatives in the multi-shift Wholesale Customer Centre (WCC). The Team Lead is responsible for ensuring that the Customer Care Representative fosters and maintains an exceptional customer care relationship with thirteen unique customer types that include up to 1,600 private sector wholesale liquor customers and 198 LDB operated wholesale liquor customers. The Team Lead ensures a high level of care in the customer relationship through all aspects of the order cycle including customer registration and information changes, product information, order placement, order status and tracking, payment processing, order changes and returns. Team Leads are passionate, professional and technology savvy team members who have the ability to create the finest experiences for our internal and external customers.</p><p>The Team Lead monitors and oversees the daily operations, tasks and responsibilities as well as employs situational judgement to complex business processes to analyze and solve escalated customer concerns with a diverse customer base.</p><p>The Team Lead is responsible for fostering an environment of high employee engagement and moral and creating operational efficiencies with a focus on minimizing costs and maximizing revenue. The Team Lead may assume the role of Operations Manager, Quality Assurance Manager or Workforce Manager of the Wholesale Customer Centre in the event of an absence, as required.</p><p>Successful candidates must be at least 19 years of age and available to work a variety of shift patterns. A criminal record check is required.</p><p>For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.</p><p>An eligibility list for temporary future opportunities may be established.</p><p><b>Position Requirements:</b></p><p><b>Education and Experience:</b></p><ul><li>Minimum of two years recent*, related experience as a Team Lead /Supervisor in a customer service operation.</li><li>Completion of a diploma or certificate in a relevant field.</li><li>Preference may be given to those candidates with experience in a call centre environment.</li></ul><ul><li>Recent is defined as occurring within the last five years.</li></ul><br />A combination of education, training, and experience may be considered; more than 5 years of recent, related work experience as listed above may be considered equivalent to the education requirement.<br /><br /><b>How to Apply &amp; Application Requirements:</b><br /><br />In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description.<br /><br />A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.<br /><br />Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.<br /><br />For specific position-related enquiries, please contact <b>Rebecca Levick, A/HR Advisor at <span><a href=\"tel:+1-604-252-5053\">604-252-5053</a></span>.</b><br /><br />Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to [email protected] before the stated closing time, and they will respond as soon as possible to assist you.<br /><br /><b>Note:</b> Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.</div></div></div>","company":{"companyType":"Government","name":"BC Public Service","logoUrl":"/logos/bc-public-service-e5abe612080c1bade033d7a9bffff9fa.jpeg"},"location":{"country":"Canada","address":"Burnaby, BC","city":"Burnaby","stateProvince":"BC"},"frontendLink":"/job-posting/bc-public-service/admn-o-15r-team-lead-wholesale-customer-care-centre/28c38e0472d8746e1dd3b3cb882aebe3","title":"ADMN O 15R - Team Lead, Wholesale Customer Care Centre","category":"Government","hash":"28c38e0472d8746e1dd3b3cb882aebe3","postingUrl":"https://ca.indeed.com/job/admn-o-15r-team-lead-wholesale-customer-care-centre-7be68f5321200a27"},{"salaries":[{"salaryStart":"$41k","salaryEnd":"$78k","currency":"US","source":"Salary.com","position":"Customer Success Manager","type":"per year","url":"https://www.salary.com/research/salary/alternate/customer-success-manager-salary/salt-lake-city-ut"},{"salaryStart":"$37k","salaryEnd":"$94k","currency":"US","source":"ZipRecruiter","position":"Customer Success Manager","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Success-Manager-Salary-in-Salt-Lake-City,UT"},{"salaryStart":"$41k","salaryEnd":"$91k","currency":"US","source":"Payscale","position":"Customer Success Manager","type":"per year","url":"https://www.payscale.com/research/US/Job=Customer_Success_Manager/Salary/d79a58fb/Salt-Lake-City-UT"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p>Calyx Containers exists to solve some of the largest problems facing the budding cannabis industry: packaging and inventory management. Rooted in the cannabis industry, our passion is transforming how people transport, brand, and consume the products they love. We've developed a suite of packaging products for flower, concentrates, joints, in addition to a modular tray system designed to standardize the transportation and reconciliation process. We've made it easier for industries requiring child-resistant packaging to be compliant in a unique and modern way.</p><p>At Calyx, we hold sustainability as a core value in all decision making processes. This is the foundation for our mission: to design, manufacture, and sell &gt;1 billion non-fossil fuel based products. Working towards a closed loop system for 100% product reprocessing, with many products and patents pending, we're delivering on our promise to improve the way that businesses are run in the legal cannabis industry, and beyond.</p><p>We are looking for a customer-centric, results-oriented Customer Success Manager to support the sales, marketing and operation teams, providing the highest level of customer service to clients, agents and affiliates. From developing onboarding plans, facilitating special projects, maintaining order cadence, to serving as a quarterback for technical or support requests, our CSMs are the first point of contact for customers to address their packaging needs. You will be responsible for driving product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with our rapidly growing customer base.</p><p><b>Responsibilities</b></p><p>• Partner with Account Executives/Managers to ensure smooth transition and customer on-boarding experience</p><p>• Act as a trusted customer adviser by establishing and growing senior-level relationships and sharing best practices</p><p>• Communicate order logistics in CRM</p><p>• Monitor success of automated customer communications and assess with sales leadership on a quarterly basis</p><p>• Liaise all meetings with Design and Account Management teams</p><p>• Assist with ERP data entry</p><p>• Maintain customer satisfaction at all times</p><p>• Monitor inventory levels related to specific customers</p><p>• Identify upselling and cross-selling opportunities with AM team</p><p>• Monitor and identify usage trends to uncover risks and support greater adoption rates</p><p>• Partner with other cross-functional teams to translate business needs and product requirements into customer solutions</p><p>• Effectively manage high volume of inbound customer requests, align them with internal resources and anticipate their business needs</p><p>• Customer order management cycle on-time complete</p><p>• Delivering order-to-cash collection and days receivables targets</p><p>• Customer satisfaction and retention scores for department</p><p>• Attaining department KPI's and Key Results</p><p><b>Qualifications</b></p><p>• BS in Sales, Accounting or Management preferred</p><p>• At least 3 years applicable customer service or account management experience</p><p>• Packaging or Cannabis experience a plus</p><p>• ERP data entry experience is desired</p><p>• Proficient Microsoft Office applications; experience with CRM software</p><p>• Thrive in a fast based, team centric atmosphere</p><p>• Strong verbal and written communications skills, with the ability to develop effective internal and external client relationships</p><p>• Composure in the face of adversity</p><p>• Strong attention to detail and organizational skills</p><p>• Advanced G-Suite, Excel and PowerPoint experience, strongly preferred</p><p>• Ability to work independently and collaboratively with a team</p><p>An ideal candidate</p><p>• At least 5+ years of professional experience, preferably in a role with client-facing responsibilities</p><p>• Experience working in a CRM and building out processes and workflows</p><p>• Demonstrable results of maintaining and growing client relationships</p><p>• Experience in Cannabis and/or packaging industry is a plus</p><p>Have some of the above skills or qualifications, but not others? Tell us where you're lacking and why you think you'd still be a great fit.</p><p><b>MORE ABOUT US:</b></p><p>Our team is composed of bright, hardworking, creative, and highly motivated individuals looking to make an impact on the world. We seek like-minded colleagues who share our values and want to apply their experience, energy, and enthusiasm to help grow and scale a dynamic business in a rapidly expanding industry. The Calyx Containers culture fosters the personal and professional growth in a challenging and rewarding environment. We operate at a fast pace, demand high personal standards, and offer everyone the opportunity to contribute, skill-build, and develop their talents.</p><p><b>Benefits and Perks:</b></p><p>-Unlimited Paid Time Off</p><p>-Medical, Dental, and Vision benefits for all full time employees, effective on date of hire</p><p>-Access to voluntary benefits (Short Term and Long Term Disability, plus Life Insurance)</p><p>-Pet-friendly office environment</p><p>-401(k)</p><p>-Hybrid remote/in-person work schedule</p><p>-Ability to make an immediate impact</p><p>-Bi-weekly team meetings and optional (virtual) social events</p><p><b>An ideal Calyx candidate looks like:</b></p><p>-Has experience in the cannabis and/or packaging industry</p><p>-Thrives in a fast-paced environment</p><p>-Handles ambiguity with a positive attitude</p><p>-Rolls up their sleeves to help their team</p><p><b>How success is measured at Calyx:</b></p><p>First 30 days spent getting to know the company and our team</p><p>Ability to make an immediate impact - we're growing quickly and want you to help cultivate that</p><p><b>Living our core values:</b></p><p>--X-treme Ownership</p><p>--Be Quick, But Don't Hurry</p><p>--Sustainability Is Multi-Dimensional</p><p>--We Are Square: Quality Does Not Cut Corners</p><p>--Customer Is The Only Boss</p><p>--Earn Success Every Day</p><p>--The Biggest Failure Is The Failure To Ask For Help</p><p>--Better Together: Cultivate An Inclusive Environment</p><p>Calyx Containers is an equal opportunity employer that values diversity. We do not discriminate based on perceived or actual race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability.</p><p>Calyx is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities. To request reasonable accommodation, please contact</p></div>","company":{"companyType":"Private/Growth","name":"Calyx Containers","logoUrl":"/logos/calyx-containers-c057d7abfa2bf970539816e0b5e044e4.png"},"location":{"country":"United States","address":"Salt Lake City, UT, USA","city":"Salt Lake City","stateProvince":"UT"},"frontendLink":"/job-posting/calyx-containers/customer-success-manager/3b019301ad5b197c74687d97f036e068","title":"Customer Success Manager","category":"Supply Chain & Logistics","hash":"3b019301ad5b197c74687d97f036e068","postingUrl":"https://us.bebee.com/job/20211122-4ed7319427813d0e17dc8f34ee188b6a","salary":"$41k - $78k"},{"function":["Customer Service"],"postedOn":"9 days ago","description":"<div><div><p><b>Our Story</b></p><p>MedMen is a cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen at www.medmen.com</p><p><b>Job Summary</b></p><p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p><p><b>Essential Functions</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</li><li>Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.</li><li>Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</li><li>Assist store leaders with executing business initiatives in an effective and efficient manner</li><li>Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</li><li>Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</li></ul><p>(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p><p><b>Basic Qualifications</b></p><ul><li>Minimum 21 years of age</li><li>Minimum 3 years leadership experience with customer service in retail.</li><li>Demonstrated ability to achieve individual selling goals and metrics.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Associate degree.</li><li>Sales experience.</li><li>Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</li><li>Dispensary-related experience a plus.</li><li>Must be able to provide exemplary customer service and represent the business with pride.</li><li>Creative, smart, and driven, an innovator who is business minded</li><li>Communication Proficiency</li><li>Confident and acts with the upmost integrity</li><li>Highly flexible with the ability to adapt to different situations</li><li>Personal Effectiveness/Credibility</li><li>Provide exceptional knowledge</li><li>HR Expertise</li><li>Global &amp; Cultural Awareness</li></ul><p><b>Supervisory Responsibility</b><br /><br />This person is directly responsible for leading the Hospitality team.</p><p><b>Working Conditions</b></p><p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p><p><b>Physical Requirements</b><br /><br />While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p><p><b>Travel Requirements<br /></b><br /></p><p>This position may require travel.</p><p><b>Other Duties</b><br /><br />Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p><b>Work Authorization/Security Clearance</b></p><p>There is no visa or H-1B sponsorship.</p><p><b>MedMen Is An Equal Opportunity Employer: </b>We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.</p></div></div>","company":{"companyType":"Public/Established","name":"MedMen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"Boston, MA","city":"Boston","stateProvince":"MA"},"frontendLink":"/job-posting/medmen/hospitality-lead/25af24545fa2a86ae77b4ac80bda537d","title":"Hospitality Lead","category":"Retail","hash":"25af24545fa2a86ae77b4ac80bda537d","postingUrl":"https://www.indeed.com/job/hospitality-lead-e7e196682982e5cc"},{"salaries":[{"salaryStart":"$36k","salaryEnd":"$56k","currency":"","source":"PayScale","position":"Customer Service Specialist","type":"per year","url":"https://www.payscale.com/research/CA/Job=Customer_Service_Specialist/Salary/5ebcc74b/Toronto-ON"},{"salaryStart":"$45k","salaryEnd":"$74k","currency":"","source":"Salary.com","position":"Customer Service Representative III","type":"per year","url":"https://www.salary.com/research/salary/benchmark/level-iii-customer-service-representative-salary/toronto-on-canada"},{"salaryStart":"$54k","salaryEnd":"$60k","currency":"","source":"Glassdoor","position":"Customer Service Specialist","type":"per year","url":"https://www.glassdoor.ca/Salary/Ceridian-Customer-Service-Specialist-Toronto-Salaries-EJI_IE179.0,8_KO9,36_IL.37,44_IM976.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"17 days ago","description":"<div><p>Job Description:WHO WE ARE We are a local family-owned dispensary that is expanding into Toronto from Maryland, USA. Our retail store is fully licensed to provide cannabis products to customers in Ontario. We are excited to bring our many years of cannabis experience from the USA into Canada! At Herbiculture, we believe that every team member plays a vital role to our success and we rely on each other to foster our growth both professionally and personally. Our team members work in manners that respect each other and hold each other accountable to do the right thing every day. If you want to work in a fast-paced startup company where your ideas will be heard, we’re the company for you! You will be able to make an impact on our operations and be able to grow with the company. We are striving to be a positive addition to our community by providing a friendly and approachable environment for anyone who is interested in our products. WHAT WE OFFEREmployee discounts for our products Environment where you are treated as a valued team memberAbility to have your ideas heard and make positive changes in the company Recognition of potential and performanceCompetitive payAdditional paid personal emergency days off WHO WE ARE LOOKING FOR This role is perfect for you if you are passionate and curious about the cannabis industry and products. Other people describe you as friendly and approachable and you would go out of your way to help others. You are a problem solver who listens keenly to what others are saying and interprets their needs accordingly. You enjoy sharing your knowledge and experiences by educating and recommending the best products that fit each customer’s needs. You strive to provide the best customer service that every customer deserves. You are comfortable working in various roles where no two days would be the same and understand that you have to comply with rules and regulations that govern the Company. WHAT YOU WILL BE DOINGWarmly greeting and welcoming each guest/customerMaintaining a clean, welcoming, and comfortable atmosphere for everyone in the store Assisting customers by educating them about different promotions, products, and usesEnsuring every customer is aware of our promotions so they can get the best deal for their purchaseListening attentively to customers and recommending the appropriate products that fits their needs Ensuring that storefront is sufficiently stocked and that products are correctly displayed Efficiently operating the POS system, ATM terminals, and cash drawer in order to complete transactions and maintain accurate recordsFulfilling cannabis orders Executing proper opening and closing procedures so that the store is well maintained for optimal operation Complying with Herbiculture’s policies, standards, and governing legislationsAdditional responsibilities specific to the client to whom the Customer Care Specialist is assigned may be given YOUR ABILITIES: Able to provide and maintain high standard customer service skills in a fast-paced and busy environment Excellent verbal communication, interpersonal, and active listening skills Problem solving, negotiating, mediating, and conflict resolution skillsAbility to multi-task for extended periods of timeWillingness to work flexible hours, including evenings, weekends, and holidays Be detailed orientedBasic knowledge of math and computer functionsAbility to work accurately, quickly, and efficiently JOB REQUIREMENTS:At least 19 years of age according to the Cannabis Act and Regulations of OntarioA minimum of 2 years relevant experience in sales and/or customer serviceAbility to achieve a passing score for AGCO-required CannSell training courseComfortable with computers and other forms of technology Preferred · High school diploma, or equivalent; Bachelor’s degree preferred Other · Proficiency in Cantonese or Mandarin an asset NEXT STEPS If this sounds like you, then we want you to join us! Apply online with your resume and if we think you’re the person we’re looking for, we’ll reach out to learn more about you. Herbiculture is dedicated to offer Equal Employment Opportunity. We welcome all applicants and employees equally regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinance.</p><p>Job ID: 40546105</p><p>___________________</p><p>Herbiculture Ontario Inc</p></div>","company":{"name":"Herbiculture Ontario Inc."},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/herbiculture-ontario-inc/customer-care-specialist/c37a94913f3ae9504cba9d7d0cd10281","title":"Customer Care Specialist","category":"Retail","hash":"c37a94913f3ae9504cba9d7d0cd10281","postingUrl":"https://www.kijiji.ca/v-customer-service-jobs/kapuskasing/customer-care-specialist/1593718705","salary":"$36k - $56k"},{"softSkills":["Adaptability","Collaboration","Self-Awareness"],"benefits":null,"employmentType":"Hourly","values":["Acceptance","Accountability","Collaboration"],"description":"<p> </p><p> <strong>Purpose</strong></p><p> The Lead Educator embodies the FIKA mission, vision, values, and brand to create and support their store’s business objectives and all activities. Performing with high integrity, they support and assist in leading all store functions to ensure excellence in Operations, Presentation, Compliance, and People & Culture management. The Lead Educator is motivated to make a positive impact in the FIKA community and ensuring the store team is trained, educated, and engaged; providing tools for success. </p><p>  </p><p><strong>We live our values; the Lead Educator models FIKA’s values through their accountabilities:</strong></p><p> <strong>Build Up;</strong> Trust and integrity are our foundation. We respect each other deeply and fairly and build trust through kind, sincere, candid, and frequent communication across all levels. </p><p> <em>Responsibilities include:</em></p><p> ●      Foster an environment in which FIKA colleagues are empowered and supported to be successful.</p><p>●      Provide leadership to the store team to meet and exceed our guest’s expectations.</p><p>●      Be open minded and proactive in adopting change and communicating feedback to identify areas of improvement.</p><p>●      Motivate and inspire colleagues to create a positive store environment.</p><p>  </p><p> <strong>Breathe;</strong> We take FIKA seriously; we are mindful and purposeful in all aspects of our work. FIKA does things the right way. Details matter, no shortcuts.</p><p> <em>Responsibilities include:</em></p><p> ●      Lead by example; role model the FIKA brand image and promote professionalism in all behaviour and actions.</p><p>●      Operate in a manner that ensure FIKA’s commitment to regulatory compliant practices, including ID verification, storage & security of product, and all records.</p><p>●      Open & close of cash registers and debit/credit machines, balancing cash & making deposits.</p><p>●      Process sales transactions through POS.</p><p>●      Maintain complete & accurate records of inventory, sales, security and issue log.</p><p>  </p><p> </p><p> <strong>Belonging;</strong> FIKA’s culture is everything. We are passionate about building community and relationships. We are a company of individuals with an entrepreneurial mindset; accountable to each other and results driven at every level. We expect a lot from ourselves and each other. We take pride in everything we do and know that to be on this team is to be a part of something special.</p><p> <em>Responsibilities include:</em></p><p> ●      Participate in creating an outstanding colleague experience, recognizing the contribution and talent of your team members.</p><p>●      Provide a Complete Welcome to yourself, your colleagues, and our guests.</p><p>●      Lead colleagues on the execution of merchandising strategies and special events, ensuring product, presentation, and cleanliness & sanitization standards are always maintained.</p><p>●      Model, coach and ensure the FIKA’s service experience is delivered to our guests every time they visit the store.</p><p>●      Resolve customer trends by investigating opportunities and developing solutions.</p><p>●      Enhance FIKA’s brand identity by role modelling FIKA Lookbook.</p><p>  </p><p> <strong>Bring Yourself; </strong>We have an inherent desire to learn, connect, and inspire. At FIKA, we create an environment where everyone is galvanized to bring their individual passion, creativity, and excellence.</p><p> <em>Responsibilities include:</em></p><p> ●      Look for opportunities in your neighbourhood to capitalize on networking and community involvement to enhance FIKA''s brand and exposure.</p><p>●      Create a culture of learning, ensure colleagues are seeking out opportunities to increase product knowledge and develop their competencies. Ensure that all colleagues understand and maintain currency on the products and inventory in-store.</p><p>●      Contribute to FIKA’s social learning program</p><p>●      Foster an environment in which each colleague is empowered and supported to be successful.</p><p>●      Demonstrate that you understand the market and our customer's needs</p><p>●      Build and cultivate relationships with guests, connecting their needs with personalized solutions. </p><p>●      Foster an inclusive & welcoming environment where everyone knows and participates in ensuring the wellness, health, and safety of our colleagues and guests is a top priority. </p><p>●      Do what it takes, proactivity identifies areas to make in impact.</p><p>  </p><p> </p><p style=\"text-align:justify;\"> <strong>Champion Role</strong></p><p style=\"text-align:justify;\"> In addition to their core responsibilities, the Lead Educator may be assigned to champion the activities of a critical area, functioning as the subject matter expert and leading specific projects in one of the following:</p><p style=\"text-align:justify;\"> </p><p style=\"text-align:justify;\">-       Learning Champion</p><p style=\"text-align:justify;\">-       Safety Champion</p><p style=\"text-align:justify;\">-       Social & Community Champion</p><p style=\"text-align:justify;\">-       Inventory & Compliance Champion</p><p style=\"text-align:justify;\"> </p><p style=\"text-align:justify;\">Champion roles are temporary areas of focus and are assigned to a Lead Educator based on their expertise or Individual Development Plan as part of FIKA’s Talent Development Programs.</p><p>  </p><p> <strong>Expectations</strong></p><p>  </p><p> ●      Strong time management and organizational skills. </p><p>●      Understanding of inventory, recordkeeping & analytics, and keen attention to detail.</p><p>●      Self-motivated, exceptional communication and presentation skills. </p><p>●      Exceptional product knowledge.</p><p>●      Maintain their AGCO CannSell and AGCO Retail Manager License.</p><p>●      Leverages technology, skilled in POS, Social Media and MS Office.</p><p>  </p><p style=\"text-align:justify;\"> <strong>All FIKA colleagues are selected based on their embodiment of our competency framework as defined in our Success Profile. FIKA’s Competencies are: </strong></p><p style=\"text-align:justify;\"> Integrity</p><p style=\"text-align:justify;\"> Team Player</p><p style=\"text-align:justify;\"> Emotional Intelligence</p><p style=\"text-align:justify;\"> Conscientiousness</p><p style=\"text-align:justify;\"> Continuous Improvement</p><p style=\"text-align:justify;\"> Accountability</p><p style=\"text-align:justify;\"> Engagement</p><p style=\"text-align:justify;\"> Adaptability</p><p style=\"text-align:justify;\"> Brand Ambassador</p><p style=\"text-align:justify;\"> Guest Focus</p><p>  </p><p> <strong>Working Environment</strong></p><p> <strong>Location:</strong> This position is based at our FIKA Sudbury Shop: 2408 Long Lake Road, Sudbury, ON</p><p><br></p><p> <strong>Hours:</strong> This position is responsible for guest and colleague experience. This position will be required to be available based on the needs of the business. Evening & Weekends are a key part of operations.</p><p><br></p><p> <strong>Typical workday:</strong> The Lead Educator will be a leader on the floor. A typical day will involve coaching as well as providing guest experience. Most of this time is spent on the floor and on your feet. The Lead Educator will serve as Leader on Duty in the absence of the General / Store Manager and will assume the responsibilities of opening and/or closing the store.</p><p>  </p>","title":"Lead Educator","salaries":null,"ccApplicationTypeInput":"https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=35ff8481-cae3-4e2c-9b0b-2f687f31c690&ccId=19000101_000001&jobId=429813&lang=en_CA&source=CC4","function":["Customer Service","Retail","Sales"],"postedOn":"10 days ago","company":{"website":"https://fikasupply.com/","companyType":"Startup","name":"FIKA Herbal Goods","_id":"2223af08-8bfb-4cd8-94fa-696eb3d0ecee","logoUrl":"/logos/fika-herbal-goods-e7ee37ecaed1eff043337b6baf6460a8.png"},"location":{"country":"Canada","address":"Sudbury, Ontario, Canada","city":"Sudbury","stateProvince":"Ontario"},"frontendLink":"/job-posting/fika-herbal-goods/lead-educator/6e3d041d61437ce6e7cb5299af7dfdf2","category":["Retail"],"hardSkills":{"Sales":["Sales Administration"],"Culinary":["Health and Safety","Labor Management"]},"hash":"6e3d041d61437ce6e7cb5299af7dfdf2","ccApplicationType":"website"},{"function":["Customer Service"],"postedOn":"15 days ago","description":"<div><div>Description:<p>As a member of our team, you will be working alongside like-minded individuals in a safe, fun, and creative environment. Our team strives to collaborate, show compassion, and demonstrate a strong work ethic to provide superior hospitality. We believe that our success begins with you.</p><p>In the world of foodie’s – you utterly enjoy studying and offering a mouthwatering detailed explanation of each dish. As a Server, you strive to make each interaction an unforgettable one, having your guests’ running back for more.</p><p><b>What we will ask of you:</b></p><ul><li>Welcome, greet, and monitor guests dining experience to ensure all are satisfied with food and service, and respond promptly and courteously to any requests</li><li>Always remain educated on our menu offerings and answer questions about our food, beverages, dietary restrictions and other restaurant functions and services</li><li>Perform side work for each shift as required and maintain service areas throughout shift</li><li>Prepare and present final bill, process payment, and report all gratuities received to comply with the IRS standards of reporting income</li></ul>. Requirements:<p><b>Requirements for Success:</b></p><ul><li>Have a positive energy, be ready to assist fellow support staff and work as a team player</li><li>Be 18 years of age or older and at least one year of prior restaurant or relevant experience</li><li>Ability to communicate effectively with managers, employees, and all guests</li><li>A flexible schedule to work days, nights, weekends and holidays</li><li>Constant standing/walking with occasional stooping, kneeling, pushing, pulling, or lifting</li></ul><p><i>The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is “at will” or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and/or with or without cause.</i></p><p><i>The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.</i></p></div></div>","company":{"companyType":"Public/Growth","name":"Town Hall","logoUrl":"/logos/town-hall-12681420661fdc87d78e40763c0ed88a.png"},"location":{"country":"United States","address":"Florence, SC 29501","city":"Florence","stateProvince":"SC"},"frontendLink":"/job-posting/town-hall/server-the-dispensary-at-town-hall/5a7b2050cb53656f0141544290e6e4cc","title":"Server - The Dispensary at Town Hall","category":"Media & Communications","hash":"5a7b2050cb53656f0141544290e6e4cc","postingUrl":"https://www.indeed.com/job/server-the-dispensary-at-town-hall-dcb8304e2de9d0e1"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"26 days ago","description":"<div><p>**Responsibilities**</p><p>• Greet and Check-in customers as they enter</p><p>• Verification of customer ID and cannabis card status</p><p>• Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</p><p>• Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</p><p>• Dispense medication and collect payment via POS register (cash, debit, etc)</p><p>• Maintain strict controls on product, cash, and patient data at all times</p><p>• Stay current with latest industry and product knowledge</p><p>• Support all marketing and sales efforts of the company to ensure sales goals are met</p><p>• Perform other regular duties related to maintaining a safe and clean retail store environment as needed</p><p>• *Qualifications**</p><p>• Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience. .</p><p>• High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</p><p>• Applicants must be 21 years or older.</p><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p>• VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply*</p><p>Job Type: Part-time</p><p>Pay: $14.00 – $15.50 per hour</p><p><b>Schedule:</b></p><p><b>Ability to commute/relocate:</b></p><p>• Tallahassee, FL 32303: Reliably commute or planning to relocate before starting work (Preferred)</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• ***</p><p>Share on facebook Share on twitter Share on reddit Share on pinterest Share on email</p></div>","company":{"name":"Ameritas Inv Partners Incorporated"},"location":{"country":"United States","address":"Tallahassee, FL, USA","city":"Tallahassee","stateProvince":"FL"},"frontendLink":"/job-posting/ameritas-inv-partners-incorporated/customer-service-associate-vidacann-tallahassee-fl/c5b1624f87b56450ad58400c88e9e553","title":"Customer Service Associate – VidaCann – Tallahassee, FL","category":"Professional, Scientific, and Technical Services","hash":"c5b1624f87b56450ad58400c88e9e553","postingUrl":"https://www.adzuna.com/details/2604164411"},{"employmentType":"Part-time, Temporary","function":["Customer Service"],"postedOn":"16 days ago","description":"<div><p><b>CITY OF CALIFORNIA CITY </b><br /><b>INTERNAL/EXTERNAL JOB POSTING </b></p><p>Recreation Aide/Cashier</p><p><b>EMPLOYMENT </b><br /><b>CLASSIFICATION: </b>Classified</p><p><b>DEPARTMENT: </b>Parks and Recreation</p><p><b>REPORTS TO: </b>Park and Recreation Coordinator</p><p><b>HOURS: </b> Part-Time (Including Holiday &amp; Weekends)</p><p><b>SALARY: </b> $15 per hour</p><p><b>VISION: </b><br />The creation of a livable, viable, and visually attractive community through efficient and effective continued growth and sustainable development will result in a model City within eastern Kern County.</p><p><b>BACKGROUND: </b><br />The City of California City is located in a portion of the Mojave Desert in the northern Antelope Valley. In 1958, private land development activities began when a group of developers started buying land in what is now the eastern portion of the 203 square mile city. During the 1960s home sites were sold to individuals through the United States following a revolutionary new concept and design that would encourage single-family tract development, controlled architectural quality, and incorporate a vast area of natural desert into a new type of living environment. On<br />December 10, 1965, the City of California City was incorporated with a population of 617 persons and a City<br />Council/Manager form of government.</p><p>The main challenge for California City in the coming years will be expanding the physical infrastructure to meet anticipated development needs and to support the growth of a legal Cannabis industry.</p><p><b>PURPOSE/OBJECTIVE OF JOB: </b> To collect snack bar, swimming pool, and boat rental fees and maintain office and dressing room areas. To assist recreation leaders and lifeguards with special events and check out paddle boats</p><p><b>LEVEL OF SUPERVISION REQUIRED</b>: Moderate</p><p><b>SUPERVISORY RESPONSIBILITIES: </b> None.</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES: </b><br />(Note: All duties are considered essential because of the limited number of persons occupying this classification.)</p><p>1. Open and secure Marina Building.</p><p>2. Clean-up in and around the Marina area.<br />3. Collect swimming pool and boat rental fees.<br />4. Register patrons for special activities.<br />5. Operate Marina snack bar.<br />6. Clean and Maintain office and dressing rooms.<br />7. Maintain daily attendance records and accounts sheets.<br />8. Deposit daily receipts.<br />9. Answer phone and give information for Marina activities.<br />10. Maintain snack bar supplies.<br />11. Check out boat rentals, assisting people on and off the boats.</p><p>12. Assist with cleaning pool<br />13. Help recreations leaders and lifeguards with activities</p><p><b>MINIMUM QUALIFICATIONS</b>:</p><p>Knowledge of: a. Basic clerical and cashiering techniques b. Variety of recreation programs c. Able to learn CPR and First Aid</p><p>2 Ability to: a. Work harmoniously and cooperatively with fellow employees and the public b. Follow oral and written directions. c. Prepare clear and concise reports d. Count and write e. Completion of Junior year high school</p><p><b>ESSENTIAL PHYSICAL REQUIREMENTS: </b></p><p>1. Strength: See attached CA RU-91<br />2. Ability to: Reach, turn, move from one location to another, stoop, speak clearly and correctly, sit, hear, handle, climb.<br />Visual acuity (near, under 20 inches; far, over 20 ft), depth<br />Perception and peripheral vision.<br />Perform one or more of these functions simultaneously.</p><p>3. Environmental conditions to which exposed: a. Moderate noise intensity level b. Exposure to pool chemicals, chlorine (liquid and vapor), acid (liquid and vapor)</p><p>Exposure to weather ( Must work in hot summer weather and sunshine) Required to wear UV protection.</p><p><b>DEADLINE FOR APPLICATION: </b><br />Open until filled. Apply by email, applications and other information may be obtained on the city’s website www.californiacity-ca.gov.</p><p><b>EEO/ADA/Drug-Free Workplace </b></p><p>Job Types: Part-time, Temporary</p><p>Pay: $15.00 - $15.01 per hour</p><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Ability to commute/relocate:</p><ul><li>California City, CA 93505: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Government","name":"City of California City","logoUrl":"/logos/city-of-california-city-6188e40ca547d0cad1cbab2cdf40d835.jpeg"},"location":{"country":"United States","address":"California City, CA 93505","city":"California City","stateProvince":"CA"},"frontendLink":"/job-posting/city-of-california-city/recreation-aide-cashier/70c934ed03ef071fdef26a99633bf731","title":"Recreation Aide Cashier","category":"Government","hash":"70c934ed03ef071fdef26a99633bf731","postingUrl":"https://www.indeed.com/job/recreation-aide-cashier-423efb0c526bbe5b"},{"function":["Customer Service"],"postedOn":"16 days ago","description":"<div><div><div><b>HELP MAKE HISTORY</b> in one of the fastest-growing industries in the world. Leafly is the most trusted brand in cannabis with the largest audience: millions of people around the world start their cannabis journey with Leafly, and it’s because we are not your typical cannabis company. Compliance, education, and innovation are equal parts of Leafly’s DNA. We are shaping the global cannabis industry for the better, accessible to all, from the cannabis curious to the everyday consumer, by building the world’s destination for everyone to discover, find and buy cannabis.<br /><br />If you are interested in a rapidly growing, nascent space that requires forward-thinking and continuous innovation to lead, Leafly is the place for you. A career at Leafly combines the excitement and innovation of a start-up with the support and growth opportunities of a major corporation. Leafly salaries and benefits packages are competitive, and we promise that you will never be bored: we focus relentlessly on solving challenges for our customers and having fun doing it in our collaborative work environment. If you have the skills and desire, you will be joining a global team of innovative, passionate individuals on a revolutionary mission to change the world for the better.<br /></div><div>As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. They develop and implement change management plans to grow product adoption and orders with individual customers and at scale. They are expected to partner with customers to help them achieve their goals and derive maximum value from their investment.<br /><br /><b>What we look for in our Customer Success Managers:</b><br /><br />We are looking for people who are hungry and motivated to deliver on behalf of our customers. CSM’s must be results-oriented and willing to dig into the details. CSM’s must balance strategy and execution and be able to work in a fast-paced and challenging environment. This is a dynamic position for a dynamic person!<br /><br /><b>Responsibilities:</b></div><ul><li>Work with our Onboarding team to ensure customers are trained on how to use our products and understand how to maximize their footprint on Leafly</li><li>Continue to advise these customers on best practices and conduct ad hoc training as needed throughout their customer lifecycle</li><li>Conduct account reviews to communicate ROI and measure progress to goals</li><li>Conduct meetings with renewal customers; assess customer sentiment and collaborate with AM counterpart to help secure renewal</li><li>Conduct ad hoc intervention calls and meetings with at-risk customers</li><li>Create and execute comms and objection handling to prevent customers from canceling</li><li>Identify upsell expansion opportunities for AM counterpart</li><li>Advocate customer needs/issues cross-departmentally and program-manage customer concerns</li><li>Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market</li></ul><div><b>Requirements</b></div><ul><li>Must have 3+ years experience in a Customer Success Manager, Account Manager or Account Executive-type position</li><li>Experience with call and meeting activity requirements</li><li>BS/BA degree from a 4-year college or university</li><li>Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment</li><li>Strong verbal and written communication skills</li><li>The candidate must be located in the Seattle Area.</li></ul><div><b>Preferred Qualifications</b></div><ul><li>Excellent organizational and time management skills</li><li>Sound business judgment, proven ability to influence others, and strong analytical thinking skills</li><li>Ability to challenge customers and defend Leafly’s value</li><li>Experience analyzing data, trends, and customer information to identify growth opportunities</li><li>Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they arise</li><li>Proficient with Salesforce</li></ul><div>The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.</div></div></div>","company":{"companyType":"Private/Established","name":"Leafly","logoUrl":"/logos/leafly-758957206cf7baa399d1b3acebd2689c.jpeg"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/leafly/customer-success-manager-ontario/439460814b767a0fc44ff90d103ed123","title":"Customer Success Manager (Ontario)","category":"Information Technology & Services","hash":"439460814b767a0fc44ff90d103ed123","postingUrl":"https://ca.indeed.com/job/customer-success-manager-ontario-d83ea198434402e7"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"24 days ago","description":"<div><p>Greenery is seeking reliable, customer service-oriented Dispensary Managers / Dispatchers to join our team: Monday - Wednesday shift.</p><p>We are a marijuana delivery service and the Dispensary Manager / Dispatcher will be the point of contact for customers and delivery drivers. The ideal candidate will be an excellent communicator and genuinely excited to help customers. They’re patient, empathetic, and passionate about our products and services. They can put themselves in others’ shoes and multi-task accurately and efficiently with little supervision. The Dispensary Manager / Dispatcher should be able to ensure the smooth running of the office, help improve company procedures and day-to-day operation, and drive sales while maintaining a high level of service.</p><p><b>Responsibilities</b></p><ul><li>Manage incoming calls</li><li>Receive and dispatch orders for deliveries</li><li>Identify and assess customers’ needs to satisfaction and close the sale</li><li>Monitor the route and status of field units to coordinate and prioritize their schedule</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Use phone and text to send delivery drivers to appropriate locations</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Gather and restock products</li></ul><p><b>Skills</b></p><ul><li>Proven experience as dispatcher, office manager, or relevant position</li><li>Knowledge of office administrator responsibilities, systems and procedures</li><li>Proven customer support experience or experience as a client service representative</li><li>Tech-savvy</li><li>Strong phone contact handling skills and active listening</li><li>Attention to detail and problem solving skills</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Outstanding organizational and multitasking abilities</li><li>Sound judgement and critical thinking</li><li>A creative mind with an ability to suggest improvements</li><li>High school diploma</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $19.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>12 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />All drivers are required to wear a mask and common surfaces are sanitized regularly.</p><p>Ability to commute/relocate:</p><ul><li>Portland, OR 97219: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Administrative experience: 1 year (Preferred)</li><li>Dispatching: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>Marijuana Worker Permit (Required)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Startup","name":"Greenery"},"location":{"country":"United States","address":"Portland, OR 97219","city":"Portland","stateProvince":"OR"},"frontendLink":"/job-posting/greenery/dispensary-manager-dispatcher/7abefa18bf994ee258db75bb3749689d","title":"Dispensary Manager / Dispatcher","category":"Retail","hash":"7abefa18bf994ee258db75bb3749689d","postingUrl":"https://www.indeed.com/job/dispensary-manager-dispatcher-00622df123ada320"},{"salaries":[{"salaryStart":"$48k","salaryEnd":"$79k","currency":"","source":"Payscale","position":"Customer Success Manager","type":"per year","url":"https://www.payscale.com/research/CA/Job=Customer_Success_Manager/Salary/9e5426b3/Vancouver-BC"},{"salaryStart":"$64k","salaryEnd":"$96k","currency":"","source":"Glassdoor","position":"Customer Success Manager","type":"per year","url":"https://www.glassdoor.ca/Salary/Allocadia-Software-Customer-Success-Manager-Vancouver-Salaries-EJI_IE697532.0,18_KO19,43_IL.44,53_IM972.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"20 days ago","description":"<div><p>HELP MAKE HISTORY in one of the fastest-growing industries in the world. Leafly is the most trusted brand in cannabis with the largest audience: millions of people around the world start their cannabis journey with Leafly, and it’s because we are not your typical cannabis company. Compliance, education, and innovation are equal parts of Leafly’s DNA. We are shaping the global cannabis industry for the better, accessible to all, from the cannabis curious to the everyday consumer, by building the world’s destination for everyone to discover, find and buy cannabis.</p><p>If you are interested in a rapidly growing, nascent space that requires forward-thinking and continuous innovation to lead, Leafly is the place for you. A career at Leafly combines the excitement and innovation of a start-up with the support and growth opportunities of a major corporation. Leafly salaries and benefits packages are competitive, and we promise that you will never be bored: we focus relentlessly on solving challenges for our customers and having fun doing it in our collaborative work environment. If you have the skills and desire, you will be joining a global team of innovative, passionate individuals on a revolutionary mission to change the world for the better.</p><p>As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. They develop and implement change management plans to grow product adoption and orders with individual customers and at scale. They are expected to partner with customers to help them achieve their goals and derive maximum value from their investment.</p><p><b>What we look for in our Customer Success Managers:</b></p><p>We are looking for people who are hungry and motivated to deliver on behalf of our customers. CSM’s must be results-oriented and willing to dig into the details. CSM’s must balance strategy and execution and be able to work in a fast-paced and challenging environment. This is a dynamic position for a dynamic person!</p><p><b>Responsibilities:</b></p><p>• Work with our Onboarding team to ensure customers are trained on how to use our products and understand how to maximize their footprint on Leafly</p><p>• Continue to advise these customers on best practices and conduct ad hoc training as needed throughout their customer lifecycle</p><p>• Conduct account reviews to communicate ROI and measure progress to goals</p><p>• Conduct meetings with renewal customers; assess customer sentiment and collaborate with AM counterpart to help secure renewal</p><p>• Conduct ad hoc intervention calls and meetings with at-risk customers</p><p>• Create and execute comms and objection handling to prevent customers from canceling</p><p>• Identify upsell expansion opportunities for AM counterpart</p><p>• Advocate customer needs/issues cross-departmentally and program-manage customer concerns</p><p>• Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market</p><p><b>Requirements</b></p><p>• Must have 3+ years experience in a Customer Success Manager, Account Manager or Account Executive-type position</p><p>• Experience with call and meeting activity requirements</p><p>• BS/BA degree from a 4-year college or university</p><p>• Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment</p><p>• Strong verbal and written communication skills</p><p>• The candidate must be located in the Seattle Area.</p><p><b>Preferred Qualifications</b></p><p>• Excellent organizational and time management skills</p><p>• Sound business judgment, proven ability to influence others, and strong analytical thinking skills</p><p>• Ability to challenge customers and defend Leafly’s value</p><p>• Experience analyzing data, trends, and customer information to identify growth opportunities</p><p>• Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they arise</p><p>• Proficient with Salesforce</p><p>The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended</p></div>","company":{"companyType":"Private/Established","name":"Leafly","logoUrl":"/logos/leafly-758957206cf7baa399d1b3acebd2689c.jpeg"},"location":{"country":"Canada","address":"Vancouver, BC","city":"Vancouver","stateProvince":"BC"},"frontendLink":"/job-posting/leafly/customer-success-manager/8ca495f0c3dfa6f1f45760a354d6d97e","title":"Customer Success Manager","category":"Information Technology & Services","hash":"8ca495f0c3dfa6f1f45760a354d6d97e","postingUrl":"https://jobs.girlboss.com/customer-success-manager-9bba11bf5e1e","salary":"$48k - $79k"},{"function":["Customer Service"],"postedOn":"22 days ago","description":"<div><div><p><b>Our Story</b></p><p>MedMen is North America's leading cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen and The MedMen Foundation at www.medmen.com</p><p><b>Job Summary</b></p><p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p><p><b>Essential Functions</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</li><li>Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.</li><li>Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</li><li>Assist store leaders with executing business initiatives in an effective and efficient manner</li><li>Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</li><li>Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</li></ul><p>(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p><p><b>Basic Qualifications</b></p><ul><li>Minimum 21 years of age</li><li>Minimum 3 years leadership experience with customer service in retail.</li><li>Demonstrated ability to achieve individual selling goals and metrics.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Associate degree.</li><li>Sales experience.</li><li>Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</li><li>Dispensary-related experience a plus.</li><li>Must be able to provide exemplary customer service and represent the business with pride.</li><li>Creative, smart, and driven, an innovator who is business minded</li><li>Communication Proficiency</li><li>Confident and acts with the upmost integrity</li><li>Highly flexible with the ability to adapt to different situations</li><li>Personal Effectiveness/Credibility</li><li>Provide exceptional knowledge</li><li>HR Expertise</li><li>Global &amp; Cultural Awareness</li></ul><p><b>Supervisory Responsibility</b><br /><br />This person is directly responsible for leading the Hospitality team.</p><p><b>Working Conditions</b></p><p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p><p><b>Physical Requirements</b><br /><br />While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p><p><b>Travel Requirements<br /></b><br /></p><p>This position may require travel.</p><p><b>Other Duties</b><br /><br />Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p><b>MedMen Is An Equal Opportunity Employer: </b>We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.</p></div></div>","company":{"companyType":"Public/Established","name":"MedMen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"San Francisco, CA","city":"San Francisco","stateProvince":"CA"},"frontendLink":"/job-posting/medmen/hospitality-lead/8418382a33b2a74be21bffab2dbd573d","title":"Hospitality Lead","category":"Retail","hash":"8418382a33b2a74be21bffab2dbd573d","postingUrl":"https://www.indeed.com/job/hospitality-lead-1b61295187442227"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"25 days ago","description":"<div><p>Our StoryMedMen is a cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen at Job SummaryThe Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same* Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.* Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.* Assist store leaders with executing business initiatives in an effective and efficient manner* Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.* Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)Basic Qualifications* Minimum 21 years of age* Minimum 3 years leadership experience with customer service in retail.* Demonstrated ability to achieve individual selling goals and metrics.Preferred Qualifications* Associate degree.* Sales experience.* Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.* Dispensary-related experience a plus.* Must be able to provide exemplary customer service and represent the business with pride.* Creative, smart, and driven, an innovator who is business minded* Communication Proficiency* Confident and acts with the upmost integrity* Highly flexible with the ability to adapt to different situations* Personal Effectiveness/Credibility* Provide exceptional knowledge* HR Expertise* Global &amp; Cultural AwarenessSupervisory ResponsibilityThis person is directly responsible for leading the Hospitality team.Working ConditionsThis job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.Physical RequirementsWhile performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.Travel RequirementsThis position may require travel.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Work Authorization/Security ClearanceThere is no visa or H-1B sponsorship.MedMen Is An Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws</p></div>","company":{"website":"medmen.com","companyType":"Public/Established","name":"MedMen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"Santa Ana, CA, USA","city":"Santa Ana","stateProvince":"CA"},"frontendLink":"/job-posting/medmen/hospitality-lead-job-in-santa-ana-fox8-jobs/a99c603b7781d80af7db45bc0fa64720","title":"Hospitality Lead. Job in Santa Ana FOX8 Jobs","category":"Retail","hash":"a99c603b7781d80af7db45bc0fa64720","postingUrl":"https://www.fox8jobs.com/jobs/hospitality-lead-santa-ana-california/414051877-2/"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"26 days ago","description":"<div><p>Position: Customer Success Manager - Retail (Portland)</p><p>HELP MAKE HISTORY in one of the fastest growing industries in the world. Leafly is the most trusted brand in cannabis with the largest audience: millions of people around the world start their cannabis journey with Leafly, and its because we are not your typical cannabis company. Compliance, education and innovation are equal parts of Leaflys DNA. We are shaping the global cannabis industry for the better, accessible to all, from the cannabis curious to the everyday consumer, by building the worlds destination for everyone to discover, find and buy cannabis.</p><p><b>If you are interested in a rapidly growing, nascent space that requires forward-thinking and continuous innovation to lead, Leafly is the place for you. A career at Leafly combines the excitement and innovation of a start-up with the support and growth opportunities of a major corporation. Leafly salaries and benefit packages are competitive, and we promise that you will never be bored:</b></p><p>we focus relentlessly on solving challenges for our customers and having fun doing it in our collaborative work environment. If you have the skills and desire, you will be joining a global team of innovative, passionate individuals on a revolutionary mission to change the world for the better.</p><p>What we are looking for</p><p>in this role</p><p>As a Customer Success Manager (CSM), youll be responsible for nurturing relationships to drive retention and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. They develop and implement change management plans to grow product adoption and orders with individual customers and at scale. They are expected to partner with customers to help them achieve their goals and derive maximum value from their investment.</p><p>What we look for in our Customer Success Managers</p><p>We are looking for people who are hungry and motivated to deliver on behalf of our customers. CSMs must be results-oriented and willing to dig into the details. CSMs must balance strategy and execution and be able to work in a fast-paced and challenging environment. This is a dynamic position for a dynamic person!</p><p><b>Responsibilities:</b></p><p>• Work with our Onboarding team to ensure customers are trained on how to use our products and understand how to maximize their footprint on Leafly</p><p>• Continue to advise these customer on best practices and conduct ad hoc training as needed throughout their customer lifecycle</p><p>• Conduct account reviews to communicate ROI and measure progress to goals</p><p>• Conduct meetings with renewal customers; assess customer sentiment and collaborate with AM counterpart to help secure renewal</p><p>• Conduct ad hoc intervention calls and meetings with at risk customers</p><p>• Create and execute comms and objection handling to prevent customers from canceling</p><p>• Identify upsell expansion opportunities for AM counterpart</p><p>• Advocate customer needs/issues cross-departmentally and program-manage customer concerns</p><p>• Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market</p><p><b>Requirements</b></p><p>• Must have 3+ years' experience in a Customer Success Manager, Account Manager or Account Executive-type position</p><p>• Experience with call and meeting activity requirements</p><p>• BS/BA degree from a 4 year college or university</p><p>• Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment</p><p>• Strong verbal and written communication skills</p><p>Preferred</p><p><b>Qualifications</b></p><p>• Excellent organizational and time management skills</p><p>• Sound business judgment, proven ability to influence others, and strong analytical thinking skills</p><p>• Ability to challenge customers and defend Leaflys value</p><p>• Experience analyzing data, trends and customer information to identify growth opportunities</p><p>• Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they arise</p><p>• Proficient with Salesforce</p><p>The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics.</p><p>A background check will be conducted after a conditional offer of employment is extended.</p><p>Powered by JazzHR</p></div>","company":{"companyType":"Private/Growth","name":"EzHire Cannabis","logoUrl":"/logos/ezhire-cannabis-6abb3d893680f023f2b399b67c79fd61.jpeg"},"location":{"country":"United States","address":"Portland, OR, USA","city":"Portland","stateProvince":"OR"},"frontendLink":"/job-posting/ezhire-cannabis/customer-success-manager-retail/2c19c5d46e970f8f854b7f3ec56e036d","title":"Customer Success Manager - Retail","category":"Professional, Scientific, and Technical Services","hash":"2c19c5d46e970f8f854b7f3ec56e036d","postingUrl":"https://www.learn4good.com/jobs/portland/oregon/customer_service/706811830/e/"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"25 days ago","description":"<div><p>HELP MAKE HISTORY in one of the fastest growing industries in the world. Leafly is the most trusted brand in cannabis with the largest audience: millions of people around the world start their cannabis journey with Leafly, and it's because we are not your typical cannabis company. Compliance, education and innovation are equal parts of Leafly's DNA. We are shaping the global cannabis industry for the better, accessible to all, from the cannabis curious to the everyday consumer, by building the world's destination for everyone to discover, find and buy cannabis.</p><p>If you are interested in a rapidly growing, nascent space that requires forward-thinking and continuous innovation to lead, Leafly is the place for you. A career at Leafly combines the excitement and innovation of a start-up with the support and growth opportunities of a major corporation. Leafly salaries and benefit packages are competitive, and we promise that you will never be bored: we focus relentlessly on solving challenges for our customers and having fun doing it in our collaborative work environment. If you have the skills and desire, you will be joining a global team of innovative, passionate individuals on a revolutionary mission to change the world for the better.</p><p>What we are looking for in this role</p><p>As a Customer Success Manager (CSM), you'll be responsible for nurturing relationships to drive retention and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. They develop and implement change management plans to grow product adoption and orders with individual customers and at scale. They are expected to partner with customers to help them achieve their goals and derive maximum value from their investment.</p><p>What we look for in our Customer Success Managers</p><p>We are looking for people who are hungry and motivated to deliver on behalf of our customers. CSM's must be results-oriented and willing to dig into the details. CSM's must balance strategy and execution and be able to work in a fast-paced and challenging environment. This is a dynamic position for a dynamic person</p><p><b>Responsibilities:</b></p><p>• Work with our Onboarding team to ensure customers are trained on how to use our products and understand how to maximize their footprint on Leafly</p><p>• Continue to advise these customer on best practices and conduct ad hoc training as needed throughout their customer lifecycle</p><p>• Conduct account reviews to communicate ROI and measure progress to goals</p><p>• Conduct meetings with renewal customers; assess customer sentiment and collaborate with AM counterpart to help secure renewal</p><p>• Conduct ad hoc intervention calls and meetings with at risk customers</p><p>• Create and execute comms and objection handling to prevent customers from canceling</p><p>• Identify upsell expansion opportunities for AM counterpart</p><p>• Advocate customer needs/issues cross-departmentally and program-manage customer concerns</p><p>• Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market</p><p><b>Requirements</b></p><p>• Must have 3+ years' experience in a Customer Success Manager, Account Manager or Account Executive-type position</p><p>• Experience with call and meeting activity requirements</p><p>• BS/BA degree from a 4 year college or university</p><p>• Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment</p><p>• Strong verbal and written communication skills</p><p><b>Preferred Qualifications</b></p><p>• Excellent organizational and time management skills</p><p>• Sound business judgment, proven ability to influence others, and strong analytical thinking skills</p><p>• Ability to challenge customers and defend Leafly's value</p><p>• Experience analyzing data, trends and customer information to identify growth opportunities</p><p>• Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they arise</p><p>• Proficient with Salesforce</p><p>The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.</p><p>Powered by JazzHR</p></div>","company":{"companyType":"Private/Growth","name":"EzHire Cannabis","logoUrl":"/logos/ezhire-cannabis-6abb3d893680f023f2b399b67c79fd61.jpeg"},"location":{"country":"United States","address":"Sacate, AZ, USA","city":"Sacate","stateProvince":"AZ"},"frontendLink":"/job-posting/ezhire-cannabis/customer-success-manager-retail-phoenix-portland-denver/4893112a5aa57f36915a61e707acfd85","title":"Customer Success Manager - Retail (Phoenix/Portland/Denver)","category":"Professional, Scientific, and Technical Services","hash":"4893112a5aa57f36915a61e707acfd85","postingUrl":"https://us.bebee.com/job/20211103-58271b923444fbca745b38f9e5e06db0"}]