Cannabis Customer Service Supervisor

The Original FARM Duncan, BC 2022-09-17
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At the Original FARM, we are cannabis educators, sharing our passion and acquired knowledge with every customer. Our team believes in contributing to our community by providing an innovative experience to every person who visits us in-store or online.


  • Supervising the Cannabis Customer Service Associates during their shift;

  • Opening, closing and cash-out duties;

  • May assist with training of new associates;

  • Ensuring an excellent customer experience;

  • Assisting and educating customers with exceptional product knowledge;

  • Ensuring adherence to store standards and regulatory requirements;

  • Implementing programs and initiatives as directed by Head Office;

  • Other duties as required.


  • Strong customer service skills; 2+ years
  • Working knowledge of POS systems, Word, and Excel
  • Strong communication skills, time management, and problem-solving skills
  • Works well in a high volume retail environment
  • Able to perform independently as well as a team member
  • Strong cannabis knowledge and passion required
  • BC Selling it Right Certificate


  • Full-time ranging from 20-40 hours weekly
  • Must be willing to sign - FARM’s terms of employment contract
  • Must be able to work a variety of night/weekend shifts when required
  • Must be willing to cover shifts in the event of sick days/ leaves of colleagues
  • Reports to: Assistant Front of House Managers and Store Manager
  • FARM adheres to BC Employment Standards law for hiring and termination