Dispensary Associate

Texas Original Compassionate Cultivation Austin, TX, USA Full-time
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At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work in collaboration with physicians and their patients with current qualifying conditions to supply medical cannabis that can change lives.

How You’ll Help Us Win

• Answer incoming calls from patients, caregivers, and prescribers and assist them efficiently and professionally

• Check voicemails and emails and respond accordingly

• Accurately fill prescriptions and dispense orders

• Schedule patients across the state of Texas for delivery based on weekly schedule efficiently and to maximize the time of the drivers

• Create detailed travel manifests for each delivery route and maintain records per state law

• Restock and organize merchandise displayed in the Dispensary

• Maintain cleanliness of the Dispensary area and patient restroom

• Handle cash and checks in an organized fashion

• Keep an open and active line of communication with all dispensary team members and members of other departments

• Commit to being the Gold Standard in customer service by building and maintaining customer relationships.

• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)

What You’ll Need To Succeed

• Bachelor's Degree, or equivalent work experience

• At least 2 years of customer service experience or similar

• Experience in the medical field or physician's office and/or pharmacy a plus

• Exceptional customer service skills

• Ability to answer a multi-line phone system and maintain a professional and patient demeanor when interacting with patients, caregivers, and medical professionals

• Comfortability making cold calls to patients and medical professionals when necessary

• Responsibly and respectively handling Protected Health Information (PHI) - complete HIPAA certification through Compassionate Cultivation

• The ability to use simple algebraic formulations to calculate duration based on the prescription dosage

• Ability to articulate Compassionate Cultivation's mission and position to a diverse audience

• Excellent analytical/problem-solving skills and detail orientation

• Ability work effectively both as a team member and an individual contributor

• Knowledge in Microsoft Outlook, Office 365, Excel, and Google Applications

• Experience with Salesforce is a plus

• Exceptional organizational and time management skills

• Excellent written and verbal communications skills; attention to detail and ability to execute well

• Ability to work evening and weekend hours when necessary

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.

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