Job description
A Concierge supports the store leadership team through the cultivation of a store environment that surprises and delights our customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor – greeting customers, selling, product knowledge, cash wrap, restock and overall shop keeping.
CUSTOMER CONNECTION
- Supports environment of genuine customer connection
- Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience
- Demonstrates extraordinary service
- Takes ownership of individual awareness of product knowledge
PRODUCT KNOWLEDGE
- Is knowledgeable of trends and supports brand messaging
- Gains understanding of how merchant skills impact business and the customer experience
TEAM WORK MAKES THE DREAM WORK
- Supports new hires through mentorship
- Is self-aware and focused on self-development
- Collaborates with the team during morning and closing meeting
LEADERSHIP
- Possesses strong written and verbal communication skills, strong assessment and decision-making skills
- Provides insight to Spiritleaf Manager in relationship to the customer experience to the leadership team
- Participates in ongoing staff education and through sharing of product knowledge
QUALIFICATIONS
- At least 1 years’ experience in a retail environment
- Proven success in offering an exceptional customer experience
- A passion for our product and changing the way the world sees cannabis
- A desire to have fun, laugh and support the customer and team member journey along the way
- You must be at least the minimum required legal age in your province, and be able to pass a police background check
- You must have passed the provincial or territory training course (example Alberta’s SellSafe) and be able to provide a copy of the certificate
- First Aid/CPR training an asset (must be able to provide current copy of certificate)
Job Types: Full-time, Permanent
Salary: $16.00 per hour
Job Type: Part-time
Part-time hours: 15-20 per week
Salary: $16.00 per hour
Benefits:
- Company events
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Every Weekend
- Weekend availability
- Weekends only
Ability to commute/relocate:
- Ancaster, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
- customer service: 1 year (required)
Licence/Certification:
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Expected start date: 2022-11-26
