Customer Service Coordinator / Order Management

Reena Group of Companies Mississauga, ON Full-time
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Reena Group of Companies provide support to the health and wellness industry by providing Analytical Testing, Regulatory Affairs and Contract Manufacturing services.

www.thereenagroup.com

As an Customer Service Coordinator / Order Management , you will be responsible for provides customer service to customers in Canada providing information on products, pricing, order entry, order status & shipping arrangements .

Job Description:

  • Perform inside sales functions by sending cold emails, calling customers and encouraging sales in-house
  • Enter daily orders from customers
  • Respond to customer inquiries timely resolving product or service problems via email or phone
  • Coordinate orders with Production and Customer
  • Check daily open orders and back-orders to ensure products are being shipped
  • Assist other team members with daily distribution of work and for coverages
  • Be punctual and conscientious about serving customers
  • Respect confidentiality
  • Take and process credit card payments accurately

Qualifications:

  • Post-secondary education preferred
  • 2-3 years of similar customer service or inside sales experience supporting order entry and a variety of in-office customer support functions
  • Must have excellent written and oral communication skills to write clear emails to customers and to respond to phone inquiries
  • Strong Microsoft computer skills and ability to quickly learn in-house systems
  • Attention to detail and inputting accuracy is needed
  • Experience working in a team environment demonstrating flexibility, adaptability and working in a high-volume, fast paced environment
  • Strong analytical and problem-solving skills to understand processes and where customers may be experiencing issues and how to resolve issues

Operations During COVID-19:

We continue to closely monitor the COVID-19 situation as well we are working to comply with advice being provided by both levels of the Canadian government.

Our parent company, Reena Group provides essential goods and services to the pharmaceutical, food, natural health products and medical cannabis industries, who are playing a pivotal role in responding to the crisis by ensuring the availability of products and supplies necessary to respond medically and economically both in Canada and the United States.

During this unprecedented time, our number one priority is the safety of our employees, customers and communities. To continue our operations we have proactively adopted modified working practices, and taken all the warranted precautions to mitigate the risk of COVID-19 transmission and to ensure a safe environment to ensure that we comply with the principles of social distancing.

Job Type: Full-time

Salary: $38,000.00-$40,000.00 per year

Schedule:

  • 8 hour shift

Experience:

  • customer service: 2 years (preferred)

Work remotely:

  • No