Cannabis Retail Supervisor

Picayune Rancheria of the Chukchansi Ind Coarsegold, CA 93614 2021-11-20
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SUMMARY AND SCOPE OF THE POSITION:
The Retail Supervisor is an entry-level manager who has authority over Tribal Nation Flower Company’s budtenders and their day-to-day performance. The Retail Supervisor’s job is to give instructions to Retail Budtenders and take responsibility for their progress. They are responsible for the entire retail department and shifts. Retail Supervisors help Tribal Nation Flower Company ensure maximum productivity from the employees they manage, and they work with Management to interview and assess potential new workers. Retail Supervisors assist with managing employee
schedules and employee payroll. Retail Supervisors oversee employee performance issues and discipline. Retail Supervisors ensure the store operates safely for the customers. In interacting with
customers, the Retail Supervisor will usually deal with customer complaints and other feedback, have communication with vendors and manage loss prevention. Additional Supervisor roles may include the opening and closing of the store, supervising the stocking of shelves, and ensuring the store is presentable and clean for shoppers. The Supervisors oversee coworkers; including at times other departments, based on business needs ensuring they comply with company and safety policies, Compliance/Regulations, and delegating tasks appropriately.


PRIMARY DUTIES AND RESPONSIBILITIES:

 Keeping up with communication and knowledge posted on Slack
 Managing the workflow of their employees, creating team schedules, and delegating tasks
 Assessing the work performance of their employees and identifying areas that need improvement
 Ensuring that business goals, deadlines, and performance standards are met
 Communicating with retail staff to maintain traffic flow, minimize wait times, and maximize customer sales and satisfaction
 Training and onboarding new hires to make sure they understand their roles
 Clean the store and ensure products are properly displayed before the store opens
 Maintain the organization of sales stations and dispensary through daily upkeep
 Advise customers concerning particular products or services
 Organizing shift schedules for team members
 Monitoring attendance, tardiness, and time off
 Supervising employees and assisting with tasks as necessary
 Handling customer issues and managing conflicts
 Adhering to company policies and health, safety, and employment standards
 All other duties as assigned


The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not
outlined in this document may be added as necessary or desirable, with or without notice.


MINIMUM QUALIFICATIONS:

 High school diploma / GED
 A valid State-issued Driver’s License
 A Passport quality photo
 Must be 21 years of age or older
 Must successfully pass a background check
 Must successfully pass a drug test for all substances non-cannabis


PREFERRED QUALIFICATIONS:

 Bilingual (English/ Spanish) applicants are strongly preferred
 Prior cannabis knowledge, education, or certification in the cannabis industry
 3-5 Years’ experience in a similar role
 Exceptional customer service skills
 Accurate data entry and record-keeping
 Proficiency in Microsoft Word, Excel, Outlook, and email and internet applications
 Knowledge of customer marijuana policies, law, compliance, and regulations
 Ability to maintain a consistent teamwork mentality
 Ability to work in a fast-paced, changing, challenging, and busy environment
 Conflict resolution skills
 Basic math skills


Technical Skills:

 Ability to solve problems promptly and deal with a variety of variables to arrive at solutions when no defined set of guidelines may exist
 Ability to listen to and consider diverse ideas and opinions and to make recommendations based on a combination of factors and information
 Ability to effectively assess risk
 Strong analytical and problem-solving skills; able to identify, analyze and resolve issues
 Excellent interpersonal and communication skills
 Ability to overcome objections, anticipate concerns, and work to overcome them
 Ability to exercise independent judgment and make sound decisions effectively
 Personal organization and time management skills
 Ability to multi-task under tight timeline constraints, including the ability to prioritize
and perform successfully in a fast-paced environment


Key Competencies Required:

 Self-motivated and possesses the ability to positively motivate others.
 Displays a willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions.
 Strong work ethic and the ability to demonstrate the willingness and ability to put forth a level of work effort required to fulfill job duties as required.
 Possesses professional appearance and attitude.
 Possesses social and professional skills to develop and maintain productive relationships.
 Ability to adapt well in a constantly changing environment.
 Flexible and non-judgmental.
 Possesses the ability to handle stressful situations and a high-volume workload in a consistently calm and productive manner.
 Displays a willingness to accept new challenges and opportunities as a key to personal and professional growth.
 Attention to detail and results orientated.


Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions of the position provided no undue hardship would result.


 The individual is required to regularly sit at a computer and enter data for extended periods
 The individual is required to listen and talk to individuals and before groups in the performance of the job
 The individual is regularly called upon to deal with stressful situations and a high work volume
 The individual is regularly required to stand, walk, and drive for extended periods
 The individual is occasionally required to bend, stretch, and use hands to handle or feel objects, tools, or controls and to reach with hands and arms
 The individual is occasionally required to lift to 25 lbs.
 The position requires some travel and scheduling flexibility


Our Vision:

Tribal Nation Flower Company’s vision is dedicated to providing quality cannabis products, services, and experiences to our guests. We are passionate about enhancing the lives of our guests and giving back to the community where we operate.


Mission Statement:

Tribal Nation Flower Company is a premier distributor of cannabis and cannabis products serving California. We have a highly controlled and adaptive operation that will provide a broad range of high-quality, fairly priced products. We will bring legitimacy to the marijuana industry by acting with the highest level of integrity, strictly adhering to regulations, and by promoting the clinical efficacy of cannabis.


Discriminatory Practices Prohibited:
To provide equal employment and advancement opportunities to all individuals, employment decisions at Tribal Nation Flower Company are based on merit, qualifications, and abilities. Tribal Nation Flower Company complies with all Cannabis Commission guidelines. Tribal Nation Flower Company does not discriminate in employment opportunities or practices based on race, national origin or ethnic background; height and weight; a credit rating or economic status; religious affiliation or beliefs; citizenship; marital status, civil partnership, or the number of children; age; gender, gender identity or expression; sexual orientation; security/ background checks for certain religious or ethnic groups; U.S. military or veteran status; disability or medical condition; or questions and examinations.


PRCI TRIBAL PREFERENCE

For purposes of hiring, promotions, transfers, and training; all candidates must possess the ''Minimum Qualifications" that are stated in the job description or job announcement. Minimum Qualifications are defined as those entry-level qualifications essential to the performance of the basic responsibilities for each job category, including but not limited to education, training, specific work experience, employment record, and physical skills (where applicable). Preference shall be given with respect to personnel decisions, layoffs, recalls, promotions, transfers, training, and hiring. First, enrolled Tribal Members who meet the Minimum Qualifications shall not be denied (interview) if another individual at a lower preference has higher qualifications than are necessary for the position. Second, after preference is provided to enrolled Tribal Members, Native Americans who are enrolled members of a federally recognized tribe other than Picayune Rancheria of the Chukchansi Indians shall be provided preference over equally qualified non-Indian candidates; however, if the non-Indian candidate is more qualified, a business decision may be made to hire or promote the best candidate. If more than one person at the same preference level meets the Minimum Qualifications, the decision-makers shall have discretionary authority to make the appropriate business decision in the best interest of the Tribe. Accordingly, when preparing job descriptions or job announcements, care should be taken to establish qualifications that fit
the desired needs of the position.


INDIAN PREFERENCE STATEMENT
Under CFR 25, Part 276 and by Title VII of the Civil Rights Act, Section 701(b) and 703(i), preference in filling all vacancies provided to qualified PRCI Tribal Members and/or other American Indian/Alaska Native Candidates.