Part Time Patient Consultant - Cannabis Industry

Pennsylvania Philadelphia, PA
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PART TIME PATIENT CONSULTANT

Candidates must have ability Thursday - Sunday

COMPANY

Cure Pennsylvania is currently operating three medical marijuana dispensaries in Lancaster, Philadelphia, and Phoenixville Pennsylvania. Cure s mission is to help our patients discover their cure. The company is focused on patient access to top quality and compassionately priced medicine. Our employees deliver on this mission by modeling our values, demonstrating genuine compassion for our patients, focusing on continually improving our operation, while meeting and exceeding our stringent compliance standards.

To serve our patients, Cure carries a wide assortment of Pennsylvania Department of Health approved medical marijuana in various forms such as vaporization, pill, tincture, oil, topical, concentrate and dry leaf. Cure is seeking team members who want to bring their expertise, experience, and passion to serve the medical needs of Pennsylvania s residents.

ROLE SUMMARY/OBJECTIVE


The Retail Patient Consultant (PC) position s primary responsibility is to provide friendly, professional and compassionate customer service to our patients. The key responsibilities are to check-in patients and verify their Pennsylvania issued MMJ card and identification, complete accurate and compliant transactions and fulfillment of patient orders, and by providing extraordinary customer service. The Patient Consultant also supports our medical professional team to address patient questions and supports our compliance efforts.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

  • Act as the front-line, first impression for Cure ensuring our mission, vision and values are conveyed to our patients
  • Provide friendly, professional, and compassionate customer service to our patients
  • Greet and check-in patients by verifying their Pennsylvania issued MMJ card and identification
  • Accurate and timely entry of patient information into MJ Platform
  • Answer phones in a welcoming and pleasant manner while providing resources or information to fulfil patient needs
  • Pick and fill patient orders accurately and efficiently based on the patient s consultation
  • Utilize resources and tools to develop and continue ongoing knowledge of medical marijuana, compliance and customer service needs
  • Complete and maintain timely, accurate sales transactions with correct cash handling
  • Managing time and respecting protocol and compliance under fast-paced retail conditions
  • Enforce compliance efforts by prohibiting purchases of unapproved or restricted products, adhering to our AML policy and notifying management of suspicious or dangerous activity
  • Learn and be able to successfully operate Pennsylvania s web-based seed-to-sale tracking system MJ Platform
  • Maintain cleanliness and organization of the dispensary

COMPETENCIES

  • Regulatory Compliance
  • Patient-focused
  • Integrity and trust
  • Compassion and listening
  • Approachability
  • Communication skills
  • Teamwork

SUPERVISORY RESPONSIBILITY
None


WORK ENVIRONMENT

This position takes place in a cannabis retail environment that requires several interactions throughout the day with patients.

PHYSICAL DEMANDS
The physical demands and responsibilities described here are representative of those are met by an employee to successfully perform the job. This position is very active and requires prolonged standing, sitting, and walking for the duration of the shift. This position requires the ability to lift/push/pull up to 30 pounds, more with assistance.

POSITION TYPE AND EXPECTED HOURS OF WORK
This is a part-time non-exempt position in a medical marijuana dispensary open seven days per week. Rotating shifts as well as holiday and work during inclement weather may be required. This position reports to the Dispensary Manager.


TRAVEL
Minimal


REQUIRED EDUCATION AND EXPERIENCE

  • High school diploma or GED is required
  • 2-4 years of retail and/or service experience is required
  • Cannabis knowledge is a plus
  • Cash handling experience is required
  • Bilingual Spanish is a plus
  • Ability to maintain and pass Pennsylvania Department of Health background check
  • Must be at least 21 years of age or older


ADDITIONAL ELIGIBILITY QUALIFICATIONS

All candidates must successfully pass the Pennsylvania Medical Marijuana Program 2-hour compliance training within 30 days of hire.

AAP/EEO STATEMENT
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Cure provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, gender identification, or genetics. In addition to federal law requirements, Cure complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.