Customer Solutions Specialist

MHR Brands Jenison, MI 49428 Full-time
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Ready to build your career with an innovative company in a booming industry?

Position Summary

MHR Brands is looking for a service-oriented Customer Service Representative. This role’s main duty is to deliver exceptional service to our customers over the phone, on live chat and through email.

About MHR Brands

Since 2013, our mission has been to help people live a healthier life with quality hemp products and education. We work in many verticals and provide instruction on how our products can be part of their lifestyle plan. Our core values are our business's backbone and guide our hiring process: we have integrity, are inspirational, innovative, accountable, and a drive to triumph the company’s goals. Our company headquarters is in Jenison, MI. We ship to all fifty states and internationally.

Performance Objectives:

Build relationships with our customers through live chat, email, and primarily phone communication.

Activate our network by making over 25 outbound calls daily and convert current customers into raving fans!

Actively engage in daily training with the team – we’re committed to seeing you grow professionally!

Work in conjunction with the rest of the team to meet daily KPIs and monthly/quarterly company targets.

Learn our products and offerings inside and out to best serve our customers.

Create and maintain positive relationships with our customers, team members, and business partners.

Capabilities/Key Competencies:

Able to multi-task effectively – comfortable handling multiple things at once.

Excited to adapt to changes in work environment and industry – we’re a small business in a big industry and things can change rapidly. Our team members may jump into other departments at times to help!

Reliable, dedicated, and able to commit to a core schedule of Monday – Friday, 8:30am to 5pm.

Critical thinker with excellent problem-solving skills.

Able to handle customer complaints and frustrations with grace and compassion.

Lifelong learner – our team has dedicated ourselves to personal and professional growth and we’re excited to involve the right candidate in that process with us!

Take care of customers at our retail locations (currently curbside only.)

Education & Experience:

High School Diploma or GED

Experience with ERP / CRM systems a plus

Physical Requirements:

Prolonged periods sitting or standing at a desk and working on a computer.


Some Travel may be required for training and industry events.

Job Type: Full-time

Pay: $12.00 - $17.00 per hour


  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No nights

Supplemental Pay:

  • Bonus pay
  • Commission pay

COVID-19 considerations:
We are also doing curbside pick up at this time at our retail location.

Ability to Commute/Relocate:

  • Jenison, MI 49428 (Required)


  • High school or equivalent (Preferred)


  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Paid Training:

  • Yes


  • Ops Manager

Typical start time:

  • 8AM

Typical end time:

  • 5PM

Company's website:


Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place