Customer Service Representative

KindTap St Johns, FL, USA 2022-03-06 $21k - $49k -
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Location: Saint Johns

Kind Tap Technologies , LLC is a young fintech providing digital payment products for the rapidly growing cannabis industry. KindTap is seeking a Customer Service Representative (CSR) to serve as the resource within the Contact Center for customer and merchant needs. The successful candidate will also provide back-office operations support in researching issues and opportunities to improve the customer experience.

Key

Duties

Responsibilities (include but not limited to):

• Receive customer calls, texts and emails and provide accurate, satisfactory answers to their queries and concerns.

• Listen to customers concerns and handle complaints.

• De-escalate situations involving dissatisfied customers, offering patient assistance and support.

• Guide callers through troubleshooting, navigating the company site or using the

products or services.

• Provide detailed explanations of services or products.

• Review customer accounts and transactions while resolving issues.

• Ability to learn and follow all customer service procedures and policies.

• Prepare communications, such as emails, reports, and other correspondence.

Salary

$14 - $18 USD per hour

Required Skills

• High school diploma or equivalent required.

• Minimum of 2 years of customer service experience in a services industry.

• Strong PC skills, proficient in MS Office specifically Excel and Outlook.

• Able to prioritize issues and handle several sensitive processes at once in a timely fashion.

• Must be able to work independently with minimal supervision.

• Experience with HubSpot is a plus.

• Possess excellent verbal and written communication skills.

• Valid driver's license and reliable vehicle.

Desired Skills

• Ability to easily engage with a variety of individuals and groups.

• Strong written and verbal communication skills.

• Exceptional customer service and interpersonal skills to build authentic business relationships.

• Ability to communicate product differentiation and benefits to succeed in a competitive environment.

About Kind Tap

The first credit & loyalty-enabled digital payments platform for highly-regulated industries.

Benefits

Equal opportunity employer

KindTap is an Equal Opportunity Employer