Wellness Associate

Ilera Healthcare Waterfall, PA, United States Full-time
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This is a part-time position.

The primary responsibility of a Keystone Canna Remedies Wellness Associate is to provide compassionate, friendly, and professional customer service to our patients. Key responsibilities include greeting patients and visitors, check-in, verifying eligibility for medical marijuana, and completing accurate and compliant transactions and fulfillment of patient orders, all while providing top notch customer service. Wellness Associates will also assist patients in learning and understanding about medical marijuana in effort to help them make informed decisions about their care. The Wellness Associate will support the entire dispensary team to support patients, other team members, and the physical appearance of the dispensary. TerrAscend and Keystone Canna Remedies offers a fast-paced, high-energy atmosphere. We are seeking team members who want to bring their expertise, experience, and passion to serve the needs of existing and potential Pennsylvania medical marijuana patients. As our business expands and grows, this position may have the opportunity to transition into full-time. Please note, that this position requires availability on evenings and weekends and potential travel between locations.

• Assist patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.

• Management of patient records through the MJ Freeway system.

• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.

• Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.

• Develop and maintain strong relationships with patients and caregivers by anticipating needs.

• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.

• Complete the required state mandated training program.


• Must be at least 18 years of age or older.

• High School Diploma or GED required.

• Must have good organizational and computer skills.

• Must have excellent interpersonal communications skills as well as the ability to multitask.

• Retail Cannabis experience a plus.

• At least 1 year of customer service, retail or related experience preferred.

• Must be flexible regarding work schedule, including evenings, weekends, and holidays.

• Must be willing to submit to and pass a comprehensive background check.

• ** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Pennsylvania’s investigative process includes a state and federal background check. Individuals that have been convicted of a felony offense related to the manufacture, delivery, or possession with intent to manufacture or deliver a controlled substance may not hold a position with TerrAscend or its affiliated companies in Pennsylvania. Felony exclusion does not apply to a person for whom it has been 10 or more years since the conviction or one year since release from imprisonment, which is later.

EEO Statement

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.


At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants