Retail Associate/ Key Holder

Decibel Cannabis Calgary, AB 2022-01-15 Part-time
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Job Title

Retail Associate


Calgary, AB



Reports to:

Senior Team Lead

Role Purpose/ Summary:

A retail associate, you will be responsible for supporting our managers to provide cannabis expertise, train our amazing team, and help customers make informed decisions about their cannabis needs.

About us:

Decibel is uncompromising in the process and craftsmanship needed to deliver the highest quality cannabis products and retail experiences. Decibel has three production houses operating or under development along with its wholly owned retail business, Prairie Records.

More information can be found at

Our culture:

A collaborative work environment that is supportive and encouraging. We do not believe in the dated culture of a dog-eat-dog workplace – we’re all in this together and we fundamentally believe that success and learning are team accomplishments. We celebrate the collective and believe every role on the team is pivotal – regardless of years of experience.

Our current team is close knit. Anyone who joins the team will be a compliment to the positive, determined energy that flows through dB. You can expect to learn a lot quickly, from passionate and experienced individuals who are committed to supporting your growth.

We live by our “Actions to Live By”. We Grind (persistence and resourcefulness), We Craft (taking care in every detail) and We Care (inclusive and passionate about our business).

Key responsibilities:

  • Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis
  • Educating customers on the safe use of their selected cannabis products
  • Training staff within Prairie Records, Alberta on the cannabis products, differentiators and technical expertise within the cannabis market.
  • Inventory management across all Alberta Retail Outlets
  • Must be able to demonstrate professionalism, and key Cannabis knowledge in selling and upselling to our customers.
  • Must have the ability to remain flexible and adaptable in a fast pace environment
  • Model sales and service excellence creating a culture where all associates align around the needs of the customers.
  • Willing to assist customers team members, maintaining positive energy as needed to create an exceptional customer experience.
  • Proactively communicate store information, brand initiatives, discrepancies and other pertinent information to management in order to better enhance the customer experience.
  • Professionally represent the Prairie Records brand image.
  • Complete tasks as assigned by the Regional General Manager

What we can offer you:

  • Competitive base salary
  • Huge opportunities for career progression as our organization continues to grow
  • A leadership team dedicated to every employee' s development and success


  • *Qualified Cannabis Worker (QCW) certification is required*
  • High School Diploma or GED equivalent
  • A minimum of two (2) years retail, food service management, or customer service experience is preferred
  • Diverse experience working with POS systems and Office 365
  • Successfully pass a criminal record check
  • Must be legally entitled to work in Canada
  • Must be 18 years of age or older

Key competencies:

  • Strong written and verbal communication skills
  • Able to multi-task efficiently
  • Excellent analytical, reasoning and problem-solving skills
  • Flexible schedule with ability to work occasional evenings
  • You must have a genuine interest in the Cannabis industry

Closing remarks:

We will be evaluating the ideal candidate against these three things:

1) If they are a team player with a can-do attitude.

2) If they have demonstrated the ability to grow and develop their skillset.

3) If they are inspired to innovate and continuously improve the way they do their work.

A lot of the above skills can be taught but bottom line is, we are most interested in those who have the right attitude.

Not sure if you are the right fit but still curious? Reach out, we would love to chat!

Equal opportunity employer:

Decibel is an Equal Opportunity Employer. Decibel does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications and business needs.

Job Type: Part-time


  • 8 hour shift