We are seeking a Dispensary Associate who will be responsible for ensuring each patient receives outstanding service by providing a positive and friendly environment, assist members with their personal needs, maintain solid product knowledge, facilitate new membership and member renewal processes and always provide the highest level of customer service.
Responsibilities and Duties
• Provide exceptional customer service in accordance with established standards
• Develop and maintain rapport with our patients
• Ensure patient concerns and/or questions are solved and answered promptly and efficiently and communicate member requests and/or problems to management when needed
• Help patients under the process to become a patient and how to renew their patient status, if it is expired
• Recommend, select and help locate the proper medicine for patients depending on their individual needs
• Communicate the effects of different types of cannabis to patients clearly and effectively
• Ring up sales on Point of Sale System and process cash
• Ensure strict controls to protect organization assets at the direction of management
• Set up and break down display cases daily; assist in display maintenance and housekeeping
• Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts
• Perform data entry and properly manage the patient database
• Answer phone calls and forward to the appropriate staff member
• Maintain a current stock of new patient folders, educational materials, intake forms, etc.
• Frequently maintain dispensary’s cleanliness, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitation
• Maintain a positive work environment conducive to our Core Values
• Maintain strictest confidentiality in compliance with HIPAA guidelines
• Perform other related work as required
Education and/or Work Experience Requirements:
• High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience
• Experience in customer facing retail or sales
• Must be able to work weekends, evenings and some holidays
• Proficient computing skills
• Working knowledge of Microsoft Office
• Experience in the medical cannabis industry desirable, but not required
• Excellent oral and written communication skills
• Innate desire to achieve success and a work ethic to match
• Ability to critically think and problem solve without direction
• High level of integrity
• Must be 21 years old
• Subject to background check per state cannabis regulations
The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Must be able to communicate clearly and effectively, both verbally and in writing. Must display professional telephone etiquette and be able to interact and communicate effectively with individuals at all levels of the organization. Ability to effectively present information in one on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 50 or more pounds and regularly move up to 50 pounds.
Work Environment
The noise level in the work environment is normal. The employee is frequently exposed to an environment of natural chemical fumes, herbal aromas, airborne particles, exposed to wet and/or humid conditions. Employee may have exposure to conditions such as dust and particles that affect the respiratory system, eyes, or the skin, depending on department job assignments. Personal Protective Equipment is provided for employees to utilize
