Customer service representative

Craft Cannabis Nashville, TN, USA 2022-02-04 $25k - $44k -
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Craft Cannabis is looking for a customer-oriented field sales representative. We need someone energetic, personable, and excited to get out and connect with our customer base.

Craft Cannabis is a leader in the Nashville hemp industry and growing rapidly, meaning there is a lot of opportunity and a lot to learn

We need a reliable, organized, and enthusiastic person to join our team!

Responsibilities

• Manage incoming calls

• Generate sales leads

• Identify and assess customers needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods / tools

• Meet personal / customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt / respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• High school degree

Job Type : Full-time

Pay : $18.00 - $20.00 per hour

Benefits :

Employee discount

Schedule :

• Monday to Friday

• Weekend availability

Supplemental Pay :

Commission pay

Ability to commute / relocate :

Nashville, TN 37211 : Reliably commute or planning to relocate before starting work (Preferred)

Education :

High school or equivalent (Preferred)

Application Deadline : 12 / 04 / 2021

Last updated : 2022-02-03