COVA - Program Manager

Cova Vancouver, BC 2022-01-15
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About Cova:

Cova has been the fastest growing software solutions company in the history of the legal cannabis industry and is now the #1 POS in North America. After launching commercially less than 4 years ago, we surpassed over 50 other companies as the industry preference. Through constant product innovation, execution of a clear growth strategy and high integrity in everything we do, Cova delivers a premium service to its clients.


We design and build products on an open API architecture platform that elevates the dispensary retail experience. Our point-of-sale solution (POS) is purpose-built for cannabis retail and is based on years of experience in high growth/high complexity industries.


The legal marijuana market is on a fast growth trajectory with more new states legalizing every year. 5 more just passed in Nov 2020 and 2 additional states legislatively opted for retail operations in 2021.


Cova operates as a young company that spun out of a solid, well-established 20+-year-old software company called iQmetrix. Collectively, our software can be found in over 20,000 stores across North America in several verticals, and we support retailers with one location and others who have thousands. Cova has invested heavily to have the industry-leading platform for enterprises and is technologically ahead of where the industry is heading.


Let's shape the next generation of cannabis retailers together, and own it.


Reports To:
VP of Operations


Team Description:


The Cova Partner Team develops and manages the relationships of the organizations within the Cova Ecosystem.


Job Summary:


The Program Manager owns the lifecycle of our partners including initial onboarding, beta testing, internal and external communication of the partner program, documentation for support, sales, operations and marketing, escalations, and potential offboarding. This role reports to the VP of Operations with a direct dotted line to the VP of Strategic Partnerships.


Responsibilities:


  • Coordinating partnership programs across the organization
    • Technical coordination and management of escalations
    • Communication of timelines to all stakeholders
    • Prepare standard partner materials
    • Coordination of marketing timing and efforts
    • Operational considerations including onboarding, billing queries, support questions and offboarding


Qualifications:


  • Proven track record in Project or Partner Management
  • Ability to coordinate and collaborate across departments
  • Professional communication skills
  • Ability to problem-solve and manage competing priorities
  • Experience developing internal materials including support, operations, and sales playbooks
  • Familiarity with API’s and integrations
  • Strong time management
  • Proficient in Excel, PowerPoint, Word, basic web design, Slack, and project management software. Experience with Zen Desk is a plus
  • Ability to travel internationally between the US and Canada as required
  • Travel less than 10%
  • College Degree Required


What Really Matters:

A lot can be learned or trained, but there are a few things that can’t.


  • Strongly self-motivated with a drive to succeed
  • Caring about our clients and their customers
  • Being able to collaborate with others to ensure that we all succeed together


Want to Join the Team?

If you’re interested in a career with Cova and are committed to striving for success, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.