Shop Manager

Canopy Growth Corporation Saskatoon, SK 2022-10-12 $45k - $77k - Full-time
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The Company

At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.

With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.

Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you

The Opportunity

Want to work at one of the first legal cannabis shops in the country? Who wouldn’t? We’re looking for the best of the best to join our retail teams at our up-and-coming shops across the country. Want a job where you can make money AND history? Who knows, maybe you’ll end up in a high school textbook someday. Oh yeah, and you won’t have to fold (just kidding you totally have to fold). Here’s the type of person we’re looking for:

Reporting to the District Manager, the Shop Manager is responsible for overall management of the shop, staff, merchandise, and customer service. He/she will also be responsible for maximizing sales and profitability by focusing on key business initiatives, while minimizing loss and exposure to the company. The Shop Manager sets the tone for the day, maintains the culture of the business, protects the brand, inspires the employees and shows compassion for the customer.

Responsibilities

Provide coaching, training and support to your team

Maintain a high level of product and service knowledge

Demonstrate and lead an outstanding customer service experience and establish a sales-focused culture

Analyze the business, propose and implement action plans to improve results, generate sales for each product category creating new clients and reactivating former ones

Develop and deliver events and incentives to grow business

Work closely with the merchandising team to ensure appropriate stock and assortment levels are met

Make recommendations for shop renovations, upgrades and expansion to increase sales and market share

Responsible for all shop opening and closing procedures

Demonstrate sales leadership by playing an active role on the selling floor and leading by example

Adhere to and uphold loss prevention systems to prevent all possible opportunities for loss and endangerment

Builds and increases customer retention, foster strong relationships, and develop brand awareness and loyalty

Complete all necessary administrative paperwork in a timely manner including creating staff work schedules and ensure appropriate shop coverage

Control daily invoices petty cash and take necessary actions to effectively control costs and ensure efficient operation in shop

Responsible for management and maintenance of shop inventory

Review and submit sales and operational reports to management

Ensure maintenance of cycle counts, inventory accuracy and shrink requirements

Create a supportive environment to develop/motivate staff through goal setting, performance monitoring, monthly touch base meetings and shopwide meetings to coach and deliver timely feedback

Recruit shop associates with specific qualifications and skills that meet company and market standards

Enforce company policies while adhering to proper procedure regarding disciplinary action

Identify individual and team training needs

Ensure timely submission of accurate timesheets

Other duties as assigned

Experience and Background

1-3 years of experience at a supervisor/manager level in a customer service/retail environment

High School diploma, post-secondary education is an asset

Energetic and enthusiastic with a passion for our products

Proven track record of success, leading a team within a high-volume retail environment

Strong interpersonal, communication, organization and execution skills.

Ability to juggle multiple priorities

Strong leadership skills and the ability to coach and mentor team members

Ability to use POS system and its inventory management functions

Ability to maintain composure under pressure

Working knowledge of Medical and/or Retail Cannabis an asset

Knowledge of Local, Provincial, and Federal Laws and Regulations pertaining to Medical and/or Retail Cannabis

Strong computer skills (MS office preferred