Business Liaison and Training

CannTrust Fenwick, ON Full-time
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Who We Are

CannTrust is an award-winning, federally regulated licensed cannabis producer, with locations in Vaughan and Niagara, Ontario. We are publicly traded and proudly Canadian, operating a portfolio of well-known brands including CannTrust, Liiv, Synr.g, Peak Leaf and BrewBudz.

At CannTrust, we are committed to providing exceptional customer experience, quality products and consistent, standardized dosing. Our greenhouses produce 95% grade A cannabis flower, which is sold in dried flower, oil and vegan capsule formats. Founded in 2014, our continued success in the medical cannabis market and subsequent expansion into the recreational business, led to us being named Licensed Producer of the Year at the Canadian Cannabis Awards 2018.

Join us in our mission to support our customers and empower our patients to improve their quality of life, by enriching the cannabis experience with the best quality products, educational resources and outstanding service.

Who You Are

The ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with CannTrust values.

Roles & Responsibilities

The business liaison is accountable for ensuring the current and upcoming technology needs of the cultivation and manufacturing facilities are being met by the IT Department by

  • Consulting with senior business leaders and subject matter experts in order to understand their technology and business process problems and needs
  • Identifying opportunities for improvement in business operations and processes
  • Coordinating with business stakeholders to collect and document detailed business requirements for IT solutions
  • Working closely with IT teams (architects, developers, etc.) to ensure solutions meet business needs
  • Creating system documentation, user manuals, job aids and process maps
  • Plan, produce end user materials, and deliver training
  • Work with HR to maintain and manage training documentation
  • Performing business validation of IT solutions
  • Organizing and facilitating user acceptance testing
  • Owning IT-oriented communications with end user groups
  • Being the escalation point for service and support issues
  • Monitoring IT service levels and advocating for IT process change where required
  • Coordinating projects from concept to delivery
  • Performing data migration from old to new software solutions

Individual Influencer

  • Customer-centric – always searching for ways to improve service, takes action to resolve (internal or external) customer issues
  • Acts as a mentor to peers and cross functional partners
  • Follows through on commitments, adheres to deadlines
  • Uses good judgment about when to act independently or escalate an issue
  • Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example
  • Delivers results while staying aligned with CannTrust Values

Education & Experience

  • Post-secondary education
  • ERP software knowledge and experience (Sage X3 preferred)
  • Excellent analytical and problem-solving skills
  • Experience on at least 1 ERP project (full-lifecycle)
  • Relevant work experience in subject area preferred but not required


  • Strong interpersonal, communication and relationship-building skills, fluent in English
  • Ability to work independently and manage time
  • Ability to effectively prioritize work
  • Critical thinking skills
  • Analytical approach to problem solving
  • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint
  • Working “business knowledge” of Sage X3 Enterprise Management preferred
  • Proficiency in Process Mapping tools (Microsoft Visio and LucidCharts preferred)
  • Available to travel to the company’s Fenwick location
  • Must pass an RCMP security clearance

Physical Demands

While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items is occasionally required.

Work Environment

While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.

CannTrust is an equal opportunity employer. We thank you for your interest in employment opportunities at CannTrust. Please note, only the candidates who are selected for an interview will be contacted. CannTrust welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Work Location: Multiple Locations