Dispatcher and Customer Service

CannaCouriers Sacramento, CA, USA 2022-04-20 $25k - $41k -
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We are looking for a reliable Cannabis Delivery Dispatcher to act as a communication point for our customers and drivers. You will receive orders, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Previous dispatching or professional phone experience is required.

• *Responsibilities**

- Receive customer calls and record significant information

- Address problems and requests by transmitting information or providing solutions

- Receive and dispatch orders for products or deliveries

- Prioritize calls according to urgency and importance

- Use phone or computer to send vehicles to appropriate locations

- Monitor the route and status of field units to coordinate and prioritize their schedule

- Provide field units with information about orders, traffic, obstacles and requirements

- Enter data in computer system and maintain logs and records of calls, activities and other information

• *Skills**

- Proven experience as dispatcher or relevant position

- Tech-savvy with knowledge of relevant methods (CAD)

- Fast typing with experience in data entry

- Knowledge of procedures and guideline for emergency situations

- Proficient in English (oral and written)

- Outstanding organizational and multitasking abilities

- Active listener with excellent communication skills

- Sound judgement and critical thinking

- High school diploma

- Knowledgeable in cannabis products, types, and measurements

Job Type: Part-time

Pay: $17.50 per hour

Benefits:

- Employee discount

Schedule:

- Day shift

- Monday to Friday

- Night shift

- Weekend availability

Work Location: One location