Retail Store Manager

Canna Cabana Waterloo, ON 2022-09-17 $45k - $83k - Full-time
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Our retail Cannabis Retail Store Manager (RSM) is vital to delivering a distinctive shopping experience. The RSM is primarily responsible for working collaboratively with the company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location.

Key Duties & Responsibilities

Sales Associate Support:

• Help hire great people, supervise and manage employees and ensure all employees have a valid Cannsell license.

• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking

• Coach team members and provide positive and constructive feedback so that they grow professionally

• Train all team members on work procedures and policies so that everyone understands what's required to do a great job

• Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team

• Assist in building a weekly staff schedule that complies with labor policies

• Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts

• Achieve high scores on the following measures related to Sales Associate Support - high retention of top talent and high team engagement scores

• Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store.

Sales and Customer Service:

• Own all customer feedback and provide customer/patient complaint resolution in coordination with the head office procedures.

• Provide complaint resolution to ensure satisfaction of all customers and patients

• Utilize customer and team member feedback to readily implement changes to improve the customer experience

• Execute Cannabis selling strategies through collaboration with marketing (operator licensee) related to incentives, displays, internal and external promotion

• Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions

• View sales reports and communicate with the team to identify sales trends and potential inventory requirements

• Track all employee and store sales daily to ensure optimal performance

• Analyze core metrics to better understand store performance in order to beat and exceed goals

• Utilize approved employee incentives to drive sales and boost morale

• Achieve high scores on the following measures related to Sales and Customer Service - meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviews

Daily Store Operations:

• Maintain store compliance with all local, state and federal regulations, Organize and communicate all required reporting, paperwork, and state tracking system recording

• Assist AGCO with inventory, sales, and compliance audits

• Perform all daily opening and closing procedures

• Implement and oversee security, reporting and cash management procedures related to opening and closing the store

• Ability to make schedules for staff and work on creating a sound work environment.

• Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.

• Ensure that the sales floor is adequately stocked at all times

• Keep track of all expiring products and promote sales as needed

• Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations

• Ensure all expired/damaged/returned product is logged and disposed of according to regulations

• Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.

• Provide daily correspondence via email and manager's log, with the team members as needed

• Comply with all HR policies, including confidentiality and non-disclosures

• Maintain a clean and organized work environment.

Qualifications and Requirements of a RSM:

• Reporting and Information Management: must have proficiency in Microsoft Office and experience with process management, team problem solving, and inventory control.

• AGCO CannSell license required along with clean police record check

• 5-6+ years of management experience in retail.

• Have a valid Cannabis Retail Store Manager license or ability to obtain Cannabis Retail Manager License from AGCO by given personal disclosure and details to AGCO.

• Sound knowledge of Cannabis plants and different strains of Cannabis

• Knowledge of standards of Cannabis Retail stores set by AGCO.

• Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must

• Achievement-oriented and hardworking

• Must successfully pass an extensive background check.

• Organized, flexible, and empathetic

• Detail-oriented and proactive

• Excellent leadership and management skills

• Strong time management and prioritization skills

• Ability to multi-task in a fast-paced, high-volume environment

• Strong communicator who can present ideas clearly

• Strong problem solving and decision-making skills

• Entrepreneurial, collaborative, an extremely positive attitude

• Knowledgeable about the cannabis industry and its policies and laws

• Ability to work nights, holidays and weekends.

Job Type: Full-time