Retail Shift Leader

Canna Cabana Vancouver, BC 2022-09-18 $16 - $19 - Full-time
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Who are we looking for?

Canna Cabana is actively seeking Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Duties and Responsibilities:

Provide assistance to store management in supervising and facilitating the daily operations of the store

Oversee the responsibilities of the Store Manager in the absence of SM/ASM

Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed

Provide direction, guidance and instruction to all store associates as required

Ensure store conditions are consistently upheld to established standards

Assist in ensuring staffing levels adequately meet business needs, only when requested

Be the sales and customer service leader/role model in the absence of SM/ASM

Greet and assist customers in a way that models exemplary conduct to other staff

Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members

Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary

Ensure that all health, safety and security regulations are adhered to and required standards are met on shift

Achieving sales target and store level KPI’s

Ensuring employees on shift are actively pursuing sales goals

Oversee and assist in inventory management and be accountable for the inventory processes on shift


Must have valid Selling It Right certification to work in a retail cannabis store

Completion of high school and College/CEGEP/vocational or technical training required

Demonstrated sales and service orientation required

Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred

Excellent time management and prioritizing skills required

Demonstrated ability to train and motivate staff required

Skills to monitor and lead by example as required

Basic office administration skills required

High level of proficiency with Microsoft Office productivity suite

Highly effective teamwork skills

Able to effectively communicate both verbally and in writing with individuals at all levels of the organization

Strong customer service and troubleshooting skills

Well-defined sense of diplomacy

Excellent teamwork and team building skills

Thorough understanding of applicable health and safety legislation

Professional, responsive, and positive work attitude is essential