Buzzed Buds is looking for an experienced Store Manager for our Pickering location capable of cultivating a warm and welcoming in-store experience for both customers and employees. The store manager is primarily responsible for working collaboratively with the Buzzed Buds upper management team to manage, maintain, and supervise day-to-day retail operations activities at the retail store location.
Key Duties & Responsibilities
Budtender Support:
• Help hire great people, supervise and manage employees and ensure all employees have a valid Cannsell license.
• Provide hands-on training that is quick and effective.
• Ensure Budtenders are always following compliance guidelines set by the AGCO and Health Canada.
• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
• Coach team members and provide positive and constructive feedback so that they grow professionally.
• Train all team members on work procedures and policies so that everyone understands what's required to do a great job.
• Follow written SOPs and give feedback to management on improvements or additional content.
• Complete weekly staff schedules that comply with labor policies.
• Be accessible and extremely responsive to all team member's and upper managements questions, suggestions, and concerns and help resolve any conflicts.
• Strong ability to lead by example and work with staff to deal with any circumstances that may arise.
Sales and Customer Service:
• Own all customer feedback and resolve issues in cooperation with upper management if necessary.
• Utilize customer and team member feedback to readily implement changes to improve the customer experience.
• Execute Cannabis selling strategies through collaboration with marketing incentives, displays and promotion.
• View sales reports and communicate with the team to identify sales trends and potential inventory requirements.
• Track all employee and store sales daily to ensure optimal performance.
• Utilize approved employee incentives to drive sales and boost morale.
• Focus on customer feedback and reviews (Google) and meet monthly goals.
• Provide upper management with insights with respect to "hot" and requested products.
• Provide feedback to upper management on product quality.
Daily Store Operations:
• Maintain store compliance with all local and federal regulations, Organize and communicate all required reporting and paperwork.
• Assist with inventory, sales, and compliance audits.
• Perform all daily opening and closing procedures.
• Implement and oversee security, reporting, and cash management procedures related to opening and closing the store.
• Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, and supplies.
• Ensure store inventory levels are sufficient based on sales history and customer trends.
• Notify upper management about all expiring products or old products.
• Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations
• Ensure all expired/damaged/returned product is logged and disposed of according to regulations.
• Receive cannabis and accessory inventory orders and ensure that all wholesale deliveries are compliant and accurate compared to invoices, etc.
• Provide daily correspondence via email and manager’s log, with the team members as needed.
• Comply with all HR policies, including confidentiality and non-disclosures.
• Maintain a clean and organized work environment.
Qualifications and Requirements:
• Must have proficiency in Google Spreadsheets, Google Drive, and Microsoft Office and experience with process management, team problem solving, and inventory control.
• AGCO Cannsell license required along with clean police record check.
• Have a valid Cannabis Retail Manager License or ability to obtain Cannabis Retail Manager License from AGCO by giving personal disclosure and details to AGCO.
• Sound knowledge of Cannabis plants and different strains of Cannabis as well as the product offerings provided by the OCS.
• Knowledge of standards of Cannabis Retail stores set by AGCO.
• Knowledge of local and federal laws and regulations pertaining to retail Cannabis.
• Achievement-oriented and hardworking.
• Must successfully pass an extensive background check.
• Organized, flexible, and empathetic.
• Detail-oriented and proactive.
• Excellent leadership and management skills.
• Strong time management and prioritization skills.
• Ability to multi-task in a fast-paced, high-volume environment.
• Strong communicator who can present ideas clearly.
• Strong problem-solving and decision-making skills.
• Ability to work nights, holidays, and weekends.
Job Types: Full-time, Permanent
Salary: $42,000.00 per year
Benefits:
• Dental care
• Extended health care
• Life insurance
• Store discount
• Vision care
Schedule:
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability
Education:
• Secondary School (preferred)
Experience:
• retail management: 1 year (required)
• Cannabis Retail Management: 1 year (required)
Licence/Certification:
• Cansell Certificate (preferred)
• Cannabis Retail Manager License (required)
Expected start date: 2022-01-17
