Dispensary Associate - PT)

Ascend Wellness Holdings Coshocton, OH, USA 2022-03-07 $27k - $43k -
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• Ascend (Ohio Cannabis Clinic LLC) is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Michigan, Illinois, Massachusetts, Ohio and New Jersey.

• We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience.

• We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution.

• We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs.

• As a team that is committed to our values, our people and our communities, we are looking for people who are inspired by our vision and looking to take roles with us as we expand nationally.

• Why Ascend (Ohio Cannabis Clinic)?

• Our people are our greatest asset.

• Our team is comprised of a consortium of skilled and passionate professionals and partners from a diverse range of fields.

• We believe in building a diverse team, creating a space where all feel welcome and have the opportunity to grow while contributing to our success.

• We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, sexual orientation or genetics.

• We aim to provide best in class service to our customers and community.

• The Part-Time Dispensary Associate position is integral to Ascend's customer experience and store operations.

• The Dispensary Associate's primary responsibility is to facilitate store operations to deliver best-in-class customer experience to our guests.

• Dispensary Associates support the management team and store by performing day-to-day tasks and procedures while abiding by policies, SOPs and operational guidelines.

• Dispensary Associates are responsible for guiding customers through their cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, POS transactions, processing payments, cash handling, order fulfillment, inventory receiving, and other aspects of daily operations.

• Dispensary Associates must possess the ability to listen well and communicate effectively with various audiences, be upbeat and able to provide informed and accurate descriptions of our products, and operate with a high level of accuracy in a fast-paced environment.

• This position may be full-time or part-time and reports directly to the Assistant Manager on duty.

• Duties and Responsibilities

• Deliver best-in-class customer experience to all our guests while maintaining operational integrity and compliance throughout the facility

• Specialize and develop expertise in one or more of the following tracks: front-of-house (sales), back-of-house (inventory), digital customer experience (additional tracks may be added as needed)

• Become a cannabis product expert and guide customers through sales transactions while offering advice and knowledge as needed or requested

• Maintain a clean, organized, safe and inviting store environment

• Ensure the sales floor is properly stocked, displays and menus are up-to-date and accurate and the presence of the store is well maintained

• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up

• Complete store opening and closing checklists

• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures

• Continuously develop product knowledge to offer customers the most up-to-date information and advice

• Greet customers warmly and facilitate new customer enrollment

• Respond to customer inquiries in store, online, and over the phone

• Accurately use and maintain the Point of Sale (POS) system in person and over the phone

• Correct cash handling, customer cart management and ringing

• Accurate and timely data entry

• Strive to achieve team and individual performance goals

• Verify proper paperwork, documentation and ID for customers

• Inform community members of our business and upcoming events or product availability as directed by management

• Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by management

• Report any observed inconsistencies or hazards to management

• Other duties as assigned by the Management Team

• Requirements and Qualifications

• High school diploma or general education degree (GED); Associate's or Bachelor's degree preferred

• Retail experience preferred, cannabis retail experience a plus

• Exceptional Customer Service skills

• Desire to learn about our products

• Knowledge of basic computer skills, Point of Sale software and cash management a plus

• Strong attention to detail and a team-player mentality

• Fun attitude and strong work ethic

• For candidates interested in the digital customer experience track, experience working in a call center or providing video consultations a plus

• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures.

• Prior experience with cannabis Point-of-Sale software a plus

• the cannabis industry

• Must​ be able to ​obtain

• Registered Agent Card issued by the state of operation

• Must have excellent organization and time management skills

• Must be focused, pay close attention to detail and accuracy of data recorded

• Must be able to internalize training and ​follow instructions consistently

• Must be able to communicate clearly and effectively

• Must be able to work effectively as part of a team and grow with the company

• At Ascend, we care about the safety of our patients, customers, Ascenders and vendors.

• Therefore, AWH requires that all employees be fully vaccinated against the COVID-19 virus.

• If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins.

• Individuals with religious or medical accommodations may request an exemption.

• This position requires open availability and the ability to work evenings and weekends as needed.

• As a condition of employment, all employees are required to submit to a state required background check.

• Employment decisions, in compliance with state law, are based on an employee's background report at the time of hire.

• Employees have a duty to report any changes in their background to their Manager as soon as the employee is aware of the event.

• Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences, and does not discriminate in its hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.

• Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Critical features of this job are described under various headings above.

• They may be subject to change at any time due to reasonable accommodation or other reasons.

• The above statements are strictly intended to describe the general nature and level of the work being performed.

• They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position