Dispatch Assistant

Amuse Culver City, CA
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Company Introduction:
Amuse is the San Francisco Bay Area's fastest growing Cannabis delivery service, on a mission to provide the most convenient cannabis buying and delivery experience. We are a hard working, passionate group of professionals from a wide variety of backgrounds aiming to change the perception of cannabis through education and access.Overview:

Amuse is California's fastest-growing Cannabis delivery service, on a mission to provide the most convenient cannabis buying and delivery experience. We are a hard-working, passionate group of professionals from a wide variety of backgrounds aiming to change the perception of cannabis through education and access. New Location in Culver City!

At Amuse, we are seeking passionate individuals to represent the Amuse brand which prides itself on our customer experience. The Expeditor will partner with the dispatch team and Delivery Associates, as well as provide oversight and direction to Delivery Associates to ensure proper execution of our standard operating procedures.

Benefits Include:

  • Medical, Dental, Vision

  • PTO

  • 401k with up to 4% match

  • Awesome Team Atmosphere

  • Employee discount

  • Room for growth within out company!


The essential functions include, but are not limited to the following:


  • Ensure orders are packed in a timely manner and are expedited to delivery associates efficiently

  • Oversee picking efficiency and management of the inventory room if issues arise

  • Communicate issues in the inventory room to the on-duty router; such as: expired, missing, or out of stock products

  • Manage orders in Treez

  • Ensure verification of customers

  • Monitor orders in processings

  • Efficiently move orders out for delivery upon expediting to delivery associate

  • Maintain Slack communications with various departments devoted to deliveries

  • Manage ZenDesk tickets related to depot escalations from internal employees or customer service

  • Communicate tasks issues to CS via ZenDesk for routing related purposes

  • Communicate with Central Ops if any DA issues arise (late arrivals, call-outs, accidents, vehicle issues, other unexpected on-the-road issues, etc.)

  • Monitor & spot-check routes to ensure accuracy & efficiency. Escalate issues/discrepancies to CO for necessary adjustments

  • Communicate any route changes/adjustments/updates to UTR team in-person in addition to via slack

  • Driver Management:

  • Track returned orders

  • Log and restock failed orders

  • Reprint receipts for delivery associates on-the-road that received price adjustments for successful deliveries

  • Build delivery associate kits for their respective shifts

  • Check-in delivery associates for their respective shifts

  • Support delivery associates with on-the-road issues

  • Help resolve delivery associate technical issues

  • Help alert delivery associates of potential traffic or on-the-road issues

  • Track driver performance ensuring on-time and delivery successful rate meet daily goals

  • Manage all driver requests for the day and communicate to the appropriate team members

  • Debrief delivery associates

  • Confirm all equipment is properly sanitized and returned

  • Ensure all devices are placed in charging stations [if required]


  • High School Diploma/GED or equivalent experience

  • Ability to work weekends and holidays

  • Previous experience as a dispatcher is a plus

  • General computer literacy

  • Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service

  • Must be efficient with strong attention to detail; ability to prioritize tasks

  • Must have strong skills in organization and planning; demonstrated ability to work independently and exercise sound judgment and problem solving

  • Maintain a positive work environment conducive to trust, respect, and customer obsession.

  • Working as a team player and contributing to the team accordingly

  • Understanding of cannabis products

  • Ability to work quickly and efficiently

  • Good time management skills

  • Cash handling experience

  • Solution-based attitude/mentality, problem solver, ability to make quick decisions in a high-pressure environment

  • Must possess a high degree of personal ownership and accountability

  • Must have a high level of organization


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.