Administrative assistant customer service

Acreage Holdings Danbury, CT, USA 2022-01-10 $13 - $25 - Full-time
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Job Description nEssential Duties and Responsibilities : n nUnder the umbrella of Acreage Holdings, a national leading cannabis firm, The Botanist in Danbury, CT has an immediate need for a full-time Administrative Assistant / CSR.

u00A0 The individual must be able to meet the standard of excellence required by providing assistance and information to our patients

n nExcellent work environment with a full benefit package offered including medical, dental, vision, life insurance, short- and long-term disability insurance, paid time off, holidays, other paid leaves of absence and 401(k) Plan.

u00A0 n nGreet and check-in patients with a professional, pleasant and courteous manner, as well as schedule new Intake appointments for patients through our on-line scheduling system.

n n nNew patient registration assistance through the State Biznet MMP system. nEnsure that dispensary staff are informed of patient's needs (i.

n ne. waiting for registration or pharmacist appointments), so day-to-day operations run smoothly. nResponsible for taking incoming calls, checking voicemails and distributing messages to appropriate personnel.

nFollow up patient information request calls or appointment confirmation calls. nEnsure that the dispensary is kept clean and organized for patients.

n n nManage patient profiles into BioTrack system u2013 including creation of profile, updating patient information when necessary, and scanning documentation (Self-Assessments, HIPAA, etc.

nPerform related duties as assigned by supervisor nMaintain compliance with all State regulations as well as company policies and procedures nResponsible to initiating and documenting monthly new patient experience surveys nInput documentation into database for our Compassionate Needs Program nBasic Qualifications : n nEducation and / or Work Experience Requirements : u00A0 n nHigh School Diploma or equivalent required n1-3 years previous experience in a customer service, administrative, or front-desk role required.

n n nFamiliarity with Google Forms is a plus nAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices n u00A0 n

Last updated : 2022-01-11