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Client Relations Specialist

Kaycha Labs Davie, FL 33314 Full-time
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Company Overview:

Kaycha Labs is a leading provider of innovative Cannabis and Hemp testing technologies and methods. We perform product testing to help ensure compliance with state and federal regulations. We provide comprehensive cannabis testing for potency, homogeneity, heavy metals, microbial contamination, mycotoxins, residual solvents, terpenes, and pesticides.

Job Purpose:

The Client Relations Specialist will be responsible for customer relations, accounting and operations support. This position will also interface with multiple departments and customers. This role will primarily focus on lab operations support.

Essential Duties & Responsibilities:

  • Answer phones and route calls to the appropriate party.
  • Greet incoming visits and escort to appropriate areas.
  • Receive, sort and distribute incoming mail.
  • Order office supplies and keep inventory of stock.
  • Deliver deposit checks to accounting.
  • Create and process customer invoices.
  • Process credit card payments in Blackstone.
  • Coordinate with clients on payment processing of sample orders.
  • Receive all incoming work from internal and external clients and process work orders through the company Laboratory Information Management System (LIMS).
  • Prepare and manage shipments with partner labs.
  • Special projects and errands as needed, including transportation of packages to local shipping companies.
  • Responsible for shipping and receiving of orders and supplies, which includes light lifting duty (packages up to 40 lbs)
  • Maintain compliance with health and safety guidelines for a lab environment.
  • Other duties and/or special projects as assigned.

Skills, Abilities and Competencies:

  • Excellent communication skills and ability to effectively work, problem solve, and communicate with multiple levels of the organization.
  • Ability to work in a dynamic, fast-paced deadline environment while successfully managing multiple tasks.
  • Proficiency in Microsoft Office suite, including Excel, PowerPoint, and Word.
  • Strong understanding of standard laboratory protocol.
  • Ability to maintain an incredibly high degree of attention to detail and accuracy.
  • Strong agility, engagement, and flexibility in an ever-changing environment.
  • Working knowledge of logging, organizing, and analyzing data.

Education & Experience:

  • High School diploma or equivalent required. Higher level degree preferred.
  • 1+ years of experience working within a lab environment.
  • 1+ years of experience in sample collection and logging within a lab environment.
  • Proficient knowledge of MS Office Suite (Excel, Word, PowerPoint)
  • Quickbooks experience a plus.
  • Organizes and handles multiple priorities simultaneously.
  • Completes work assignments within time and quality constraints
  • Exposure to the cannabis industry desired.

Other:

  • Must pass Level 2 background check.
  • Kaycha Labs offers a competitive and comprehensive benefits package including health, dental, vision and time off.
  • Kaycha Labs is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift

Application Question(s):

  • What is your desired compensation?
  • What is the earliest date you can begin employment?
  • Best phone number/email to reach you at?

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 2 years (Required)
  • QuickBooks: 1 year (Preferred)
  • METRC: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

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This role will primarily focus on lab operations support.</p><p><b>Essential Duties &amp; Responsibilities: </b></p><ul><li>Answer phones and route calls to the appropriate party.</li></ul><ul><li>Greet incoming visits and escort to appropriate areas.</li></ul><ul><li>Receive, sort and distribute incoming mail.</li></ul><ul><li>Order office supplies and keep inventory of stock.</li></ul><ul><li>Deliver deposit checks to accounting.</li></ul><ul><li>Create and process customer invoices.</li></ul><ul><li>Process credit card payments in Blackstone.</li></ul><ul><li>Coordinate with clients on payment processing of sample orders.</li></ul><ul><li>Receive all incoming work from internal and external clients and process work orders through the company Laboratory Information Management System (LIMS).</li></ul><ul><li>Prepare and manage shipments with partner labs.</li></ul><ul><li>Special projects and errands as needed, including transportation of packages to local shipping companies.</li></ul><ul><li>Responsible for shipping and receiving of orders and supplies, which includes light lifting duty (packages up to 40 lbs)</li></ul><ul><li>Maintain compliance with health and safety guidelines for a lab environment.</li></ul><ul><li>Other duties and/or special projects as assigned.</li></ul><p><b>Skills, Abilities and Competencies: </b></p><ul><li>Excellent communication skills and ability to effectively work, problem solve, and communicate with multiple levels of the organization.</li></ul><ul><li>Ability to work in a dynamic, fast-paced deadline environment while successfully managing multiple tasks.</li></ul><ul><li>Proficiency in Microsoft Office suite, including Excel, PowerPoint, and Word.</li></ul><ul><li>Strong understanding of standard laboratory protocol.</li></ul><ul><li>Ability to maintain an incredibly high degree of attention to detail and accuracy.</li></ul><ul><li>Strong agility, engagement, and flexibility in an ever-changing environment.</li></ul><ul><li>Working knowledge of logging, organizing, and analyzing data.</li></ul><p><b>Education &amp; Experience: </b></p><ul><li>High School diploma or equivalent required. Higher level degree preferred.</li></ul><ul><li>1+ years of experience working within a lab environment.</li></ul><ul><li>1+ years of experience in sample collection and logging within a lab environment.</li></ul><ul><li>Proficient knowledge of MS Office Suite (Excel, Word, PowerPoint)</li></ul><ul><li>Quickbooks experience a plus.</li></ul><ul><li>Organizes and handles multiple priorities simultaneously.</li></ul><ul><li>Completes work assignments within time and quality constraints</li></ul><ul><li>Exposure to the cannabis industry desired.</li></ul><p><b>Other: </b></p><ul><li>Must pass Level 2 background check.</li></ul><ul><li>Kaycha Labs offers a competitive and comprehensive benefits package including health, dental, vision and time off.</li></ul><ul><li>Kaycha Labs is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</li></ul><p>Job Type: Full-time</p><p>Pay: $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li></ul><p>Application Question(s):</p><ul><li>What is your desired compensation?</li><li>What is the earliest date you can begin employment?</li><li>Best phone number/email to reach you at?</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 2 years (Required)</li><li>QuickBooks: 1 year (Preferred)</li><li>METRC: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Kaycha Labs","logoUrl":"/logos/kaycha-labs-789b33a03a0e6aef4d8e5df1ca8e1cae.jpeg"},"location":{"country":"United States","address":"Davie, FL 33314","city":"Davie","stateProvince":"FL"},"frontendLink":"/job-posting/kaycha-labs/client-relations-specialist/2c5e64b94122cbed545ca69a0f63f5ea","title":"Client Relations Specialist","hash":"2c5e64b94122cbed545ca69a0f63f5ea","postingUrl":"https://www.indeed.com/job/client-relations-specialist-46a7b37539f9e7fb"},{"employmentType":"Part-time, Permanent","postedOn":"5 hours ago","description":"<div><p>Doctor Love and Hemp City is a successful, privately owned business. It was first established is 2001. We offer the best selection of top quality products, best level of customer service, as well as the best product knowledge. We pride ourselves in winning 1st place for 4 consecutive years of Readers Choice for best adult store in the city. We are looking for a <b>PART TIME SALES ASSOCIATE</b> who is customer service focused at our downtown Kamloops location.</p><p><b>ATTRIBUTES</b></p><ul><li>Passionate about Customer Service</li><li>Great Communication Skills</li><li>Positive Attitude and eagerness to learn</li><li>Must speak and write fluently in English</li></ul><p><b>SCHEDULE</b><br /><b>PART TIME UP TO 20 HOURS A WEEK</b></p><ul><li>Must be available Evenings, Weekends, Holidays</li><li>Open availability for day coverage</li></ul><p><b>REWARDS</b></p><ul><li>Full sales training</li><li>Great Employee Discount</li><li>Great Company Culture</li><li>Sales Incentives</li></ul><p><b>APPLICATION</b><br />To apply please respond to the listing with your resume and cover letter.<br />Part time hours 20 hours per week</p><p><i><b>Excited to join our team? Please as well you may drop your resume off anytime between 10am-10pm 7 days a week.</b></i></p><p>Part-time hours: 18 per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekends</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Kamloops, BC","city":"Kamloops","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/659b519bb8515b9790cabadf1db43098","title":"Customer Service Representative","hash":"659b519bb8515b9790cabadf1db43098","postingUrl":"https://ca.indeed.com/job/customer-service-representative-945806135cf6d0c2"},{"employmentType":"Part-time","postedOn":"2 days ago","description":"<div><p>MUST BE 21. CANNABIS DISPENSARY.</p><p>We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.</p><p><b>Responsibilities</b></p><ul><li>Greet and direct customers</li><li>Provide accurate information (e.g. product features, pricing and after-sales services)</li><li>Answer customers’ questions about specific products/services</li><li>Conduct price and feature comparisons to facilitate purchasing</li><li>Cross-sell products</li><li>Ensure racks are fully stocked</li><li>Manage returns of merchandise</li><li>Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)</li><li>Inform customers about discounts and special offers</li><li>Provide customer feedback to the Store Manager</li><li>Stay up-to-date with new products/services</li></ul><p><b>Skills</b></p><ul><li>Proven work experience as a Retail Sales Representative, Sales Associate or similar role</li><li>Understanding of the retail sales process</li><li>Familiarity with consumer behavior principles</li><li>Knowledge of inventory stocking procedures</li><li>Basic math skills</li><li>Track record of achieving sales quotas</li><li>Excellent communication skills, capable of building trusting relationships</li><li>Ability to perform in fast-paced environments</li><li>Flexibility to work various shifts</li><li>High school degree</li><li>BSc in Marketing or related field is a plus</li></ul><p>Job Type: Part-time</p><p>Pay: $12.75 - $14.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"Confidential"},"location":{"country":"United States","address":"Springfield, OR 97477","city":"Springfield","stateProvince":"OR"},"frontendLink":"/job-posting/confidential/customer-service-representative/28b364e935fb4fe71c04c212b717b928","title":"Customer Service Representative","hash":"28b364e935fb4fe71c04c212b717b928","postingUrl":"https://www.indeed.com/job/customer-service-representative-965e4cddbabcafa1"},{"postedOn":"4 hours ago","description":"<div><div><p><b>Location: </b>Sunshine (Lakeland Cultivation)</p><p></p><p><b><br />Parallel</b></p><p></p><p><b><br />Everyone is welcome here</b>. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p></p><p><br />So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.</p><p></p><p><b><br />IN A NUTSHELL…</b></p><p>Reports directly to the Environmental Services Supervisor. Responsible for day-to-day custodial and disposal work scheduling at the cultivation site. Work successfully alongside other Department Team Members. Properly train associates on new Policies &amp; Procedures.</p><p></p><p><br />Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Goodblend). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.</p><p></p><p><b><br />WHAT YOU WILL BE DOING</b></p><ul><li>Follow Parallel Policies &amp; Procedures for the daily operations and fully comply with state medical marijuana regulations</li><li>Safely uses and stores cleaning materials at all times, ensuring they are labeled correctly.</li><li>Disposing of cannabis waste properly.</li><li>Perform heavy cleaning duties, such as cleaning floors by vacuuming rugs, washing walls and glass, emptying trash receptacles, and replace lining of trash cans.</li><li>Cleans &amp; services restrooms with mops and disinfectants.</li><li>Restocks supplies.</li><li>Notifying Facilities Management of need for repairs.</li><li>Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.</li><li>Knowledge of proper PPE practices.</li><li>Knowledge of chemical use and safety data sheets are updated as new chemicals are being used.</li><li>Maintaining a daily task sheet to be collected and documented by the Team Leads.<br /></li></ul><p></p><br /><p><b>EXPERIENCE AND SKILLS YOU’LL BRING</b></p><ul><li>0-2 Years of experience in Custodial and/or Environmental Services duties preferred</li><li>Upbeat and high energy professional</li><li>Ability to accurately read and interpret directions in English</li><li>Ability to calculate and document weight and % measures</li><li>Ability to understand and follow directions</li><li>Takes initiative to perform task and is self-motivated</li><li>Handles basic issues and problems, and refers more complex issues to higher-level staff</li><li>Ability to work as part of a team</li><li>Attentiveness, detail oriented</li><li>Ability to understand and follow directions</li><li>Age 21 or over (Required)</li><li>High School Diploma or equivalent (Required)</li><li>Valid Government-Issued Photo ID (Required)</li></ul><p></p><p><b><br />YOU WILL BE SUCCESSFUL IF YOU…</b></p><ul><li>Are self-motivated; micro-managing isn’t fun for anyone</li><li>Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</li><li>Can work fast and be flexible; our industry is always changing</li><li>Play nice with others; we collaborate with each other a lot</li><li>Think creatively; sometimes, the “traditional” solution isn’t the best one</li></ul><p></p><p><b><br />WHAT YOU GET</b></p><ul><li>Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs</li><li>Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</li><li>Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</li><li>Employee discount</li><li>Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</li></ul><p></p><p><b><br />PHYSICAL REQUIREMENTS</b></p><ul><li>Ability to work in an indoor growing environment which includes dry, hot, and humid conditions and extended exposure to Co2.</li><li>Requires the ability to stand, kneel, sit, or stoop for prolonged periods of time, with constant attention to detail for 10 hours per day.</li><li>Must be able to bend, lift and stoop continuously.</li><li>Ability to lift up to 50lbs. unassisted and up to 80lbs assisted.</li></ul><p></p><p><b><br />PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</b></p><p><b>Our Vision – </b>why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission –<b> how we will do this – is to build a leading, global well-being company through the best talent, our values, </b>trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p><b>Our Values – </b>Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p></p><p><b><br />We are an Equal Opportunity Employer. </b>We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p></p><p><br />DISCLAIMER</p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><br />Internal ID: 40704</div></div>","company":{"companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"Lakeland, FL 33806","city":"Lakeland","stateProvince":"FL"},"frontendLink":"/job-posting/surterra-wellness/2141-environmental-services-technician/e55d37e9a1ef33c679884c3e1d006a11","title":"2141 - Environmental Services Technician","hash":"e55d37e9a1ef33c679884c3e1d006a11","postingUrl":"https://www.indeed.com/job/2141-environmental-services-technician-2e69cf2839b34245"},{"postedOn":"6 days ago","description":"<div>Equivalent Experience<br /><br /><b>Description:</b><br />Answering phone calls, product questions, shipping questions, answering customer emails, and inquiries from website<br /><br /><b>Skills:</b><br />Customer service call center, Customer support, Chat support, Inbound call center, customer service, customer service rep, product, cannabis, shipping, emails, website, call center<br />Shopify experience preferred<br /><br /><b>Top Skills Details:</b><br />Customer service call center,Customer support,Chat support,Inbound call center<br /><br /><b>Additional Skills &amp; Qualifications:</b><br />Being comfortable with written and verbal communication<br />Self-directed<br />Sunday-Thursday 9-5<br />$20/hour<br />Providing monitors and headset, must have own laptop<br />High speed internet<br /><br /><b>Experience Level:</b><br />Entry Level<br /><br /><b>About Aston Carter:</b><br />At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.<br /><br />Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.<br /><br />The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.<br /><br />If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call <span><a href=\"tel:+1-888-237-6835\">888-237-6835</a></span> or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.</div>","company":{"companyType":"Private/Established","name":"Aston Carter","logoUrl":"/logos/aston-carter-a978af82de7c944f0501d1ebab1f5eda.png"},"location":{"country":"United States","address":"Pasadena, CA","city":"Pasadena","stateProvince":"CA"},"frontendLink":"/job-posting/aston-carter/customer-service-representative/48dd6ba5a056564abedd8dcd77df9c25","title":"Customer Service Representative","hash":"48dd6ba5a056564abedd8dcd77df9c25","postingUrl":"https://www.indeed.com/job/customer-service-representative-562554ab98f5a26c"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p><b>Job Description: </b></p><p>We are a dynamic, well-renowned call center company serving the telephone needs of our medical cannabis patients. This position will entail greeting and directing patient callers by answering the telephone calls of our patients and scheduling them in our multiple locations throughout the state of Florida also determining the nature of the call and directing callers to the appropriate destination and/or following client instructions to obtain a message. You also will be required to make follow-up calls and confirmation calls for the following days. Operators are required to provide accurate, efficient, and professional service to every caller, client, and co-worker. We operate from 6 am-3 pm, serving our East Coast clinics with weekends off.</p><p>Our ideal candidate would be an organized, diligent, and team-oriented individual who excels in conversing professionally with patients on a daily basis. We are looking for someone who is willing to go above and beyond their day-to-day duties to add value to our growing company.</p><p><b>About Our Call Center : </b></p><p>We have been delivering world-class answering, and call center services to medical offices large and small for more than 6 years. We have pioneered many of the concepts that are now commonplace in the industry and our high standards and professionalism have earned us high marks with our patients.</p><p><b>Responsibilities and Duties : </b></p><ul><li>Answer incoming calls and outbound calls as per your training and scheduling patients in multiple clinics throughout the state of Florida.</li><li>Provide quality service by handling each call professionally and efficiently</li><li>Follow company policies and procedures at all times. No exceptions</li><li>Completing special assignments as directed by management</li><li>Be able to work from 6 am-3 pm, with weekends off</li></ul><p><b>Qualifications and Skills : </b></p><ul><li>MUST HAVE CALL CENTER EXPERIENCE! (75-100 calls per person, per day)</li><li>Telephone Skills a MUST</li><li>If you are fluent in Spanish, as well as English, please note that in your resume</li><li>Must be able to type 35-40 wpm and have computer keyboard skills</li><li>Salesforce CRM is a plus!</li><li>Must be able to read/write/communicate professionally and clearly in English</li><li>Must be able to multitask and work under pressure in a fast-paced environment</li><li>Including listening, speaking, talking, typing, and/or reading at the same time</li><li>Must be willing to adapt to changes that may happen daily/weekly/monthly</li><li>Including adapting to changes in schedule, duties, and/or tasks</li><li>Must be able to maintain a positive attitude at all times</li><li>Strong listening skills, attention to detail, and decision-making skills</li><li>Strong work ethic</li><li>Must be able to sit for long periods of time</li><li>Dedicated and career-driven</li><li>Highly developed integrity and commitment to customer satisfaction</li><li>Organization</li><li>Confidentiality</li></ul><p><b>RATE OF PAY: $15.00 to start - FULL TIME 40 HOURS</b></p><p>Job Type: Full-time</p><p>Pay: $15.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Ability to commute/relocate:</p><ul><li>Las Vegas, NV: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>Multiple locations</li></ul><p>Work Remotely:</p><ul><li>Temporarily due to COVID-19</li></ul></div>","company":{"companyType":"Private/Startup","name":"Green Medical Marketing LLC","logoUrl":"/logos/green-medical-marketing-llc-68eee8e4281b4b8b66bb755333f7b83d.png"},"location":{"country":"United States","address":"Las Vegas, NV 89148","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/green-medical-marketing-llc/call-center-representative/361a2f6a96cb62a983ffde8712a2ac94","title":"Call Center Representative","hash":"361a2f6a96cb62a983ffde8712a2ac94","postingUrl":"https://www.indeed.com/job/call-center-representative-87c5eff6fba2c736"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p>There is a position open for a Customer Service Representative at CA licensed, Oakland-based Cannabis Testing Laboratory. The position will be responsible for front office reception, client management, and minor clerical support reporting to the Vice President. The position can be full or part time, depending on the candidate’s needs and availability. Successful candidates must present themselves professionally and with an ease of communication. MJ friendly and experience with quick books a plus.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $25.00 - $30.00 per hour</p><p><b>Benefits:</b></p><p>• Dental insurance</p><p>• Health insurance</p><p>• Life insurance</p><p>• Paid time off</p><p>• Vision insurance</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p><b>Supplemental Pay:</b></p><p>• Bonus pay</p><p><b>COVID-19 considerations:</b></p><p>The laboratory maintains strict COVID-19 policies including mask mandates, plexiglass barriers, and shields upon request for all employees.</p><p><b>Ability to commute/relocate:</b></p><p>• Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Preferred)</p><p><b>Education:</b></p><p>• Associate (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"companyType":"Private/Growth","name":"CW Analytical","logoUrl":"/logos/cw-analytical-f7a725d0dc38850f66bbe03676848a29.jpeg"},"location":{"country":"United States","address":"Oakland, CA, USA","city":"Oakland","stateProvince":"CA"},"frontendLink":"/job-posting/cw-analytical/customer-service-representative/71492798316c7e2b9f50057e5d261dee","title":"Customer Service Representative","hash":"71492798316c7e2b9f50057e5d261dee","postingUrl":"https://tarta.ai/j/5OC-z3sBKVDGKatzfWD2-customer-service-representative-in-oakland-ca-at-cw-analytical"},{"employmentType":"Part-time, Temporary","postedOn":"2 days ago","description":"<div><p>Job description</p><p>The Organization</p><p>At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province. The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores. We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.</p><p>The Job</p><p>The Customer Service Agents for the Customer Care Centre (CCC), Cannabis Operations, are responsible for providing superior customer experiences. The Agents will be working with our customers by responding to their issues, concerns and requests for service. Agents will coordinate with our internal teams and customers, resolving customer issues within a timely manner via email, phone, etc. while bringing a positive attitude and being a great team player. The Agents are friendly, detail-oriented, passionate, professional and technology savvy team members who have the ability to create the finest experiences for our internal and external customers. Please review the attached job description for a complete list of duties, qualifications, and competencies. To be considered for this opportunity, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.</p><p>Enhanced security screening is required.</p><p>Please note: Auxiliary Customer Service Agents are expected to be available for daily recall. Auxiliary positions are on-call, which means that hours of work are not guaranteed and will be subject to availability. Auxiliary Customer Service Agents are pre-scheduled as much as possible, and are on-call up to 35 hours a week. Auxiliary employees can restrict availability upon approval from the Manager, Customer Care Centre. Please clearly indicate your daily availability in your application.</p><p>How To Apply</p><p>Apply online via Indeed. For complete details about this opportunity, including accountabilities, please refer to the details below. For specific position related enquiries, please contact Cisco Pacheco by phone, at <span><a href=\"tel:+1-604-420-8600\">604-420-8600</a></span>.</p><p>Qualifications</p><p>Education and Experience:</p><ul><li>Minimum of two years recent*, related experience in a customer service capacity servicing internal and external clients/customers and successful completion of a certificate/diploma.</li></ul><ul><li>Preferred qualifications include:</li></ul><p>Experience working in a call centre environment.</p><p>Cannabis knowledge, demonstrated through experience in the cannabis industry or courses from an accredited post-secondary institution</p><p>* Recent is defined as occurring within the last five years.</p><p>To be considered for this position, applicants must clearly indicate that they have the following:</p><ul><li>Must be minimum 19 years of age.</li></ul><ul><li>May be required to work a variety of shift patterns; available to work a rotating roster, including evenings and weekends.</li></ul><p>Knowledge of:</p><ul><li>Working knowledge of CRM systems.</li></ul><ul><li>A high level of proficiency in Microsoft Word, Outlook and Microsoft Excel (utilization of formatting and formula functions, skills pertaining to linking documents and sheets and provide recommendations to automate manual processes).</li></ul><ul><li>Working knowledge of Cannabis and educated in consumer trends and current industry.</li></ul><ul><li>Efficient and internet savvy applications encouraged.</li></ul><p>Skills &amp; Abilities</p><ul><li>Demonstrated strong skills in time management, organization and communication.</li></ul><ul><li>Excellent verbal and written communication skills.</li></ul><ul><li>Ability to establish good working relationships both internally and externally in a team environment.</li></ul><ul><li>Proven ability demonstrating strong attention to detail, the ability to work independently, work under pressure to meet deadlines, an aptitude for multitasking and strong follow up skills</li><li>Demonstrated ability to apply and interpret policies/practices.</li></ul><ul><li>Ability to resolve day to day client concerns while meeting or exceeding expectations and maintaining a high level of customer service.</li></ul><ul><li>Able to thrive is a fast paced environment where change is a constant.</li></ul><p>Job Types: Part-time, Temporary</p><p>Salary: $23.50-$26.50 per hour</p><p>Part-time hours: 35 per week</p><p>Job Types: Part-time, Temporary</p><p>Salary: $23.50-$26.50 per hour</p><p>Additional pay:</p><ul><li>Overtime pay</li></ul><p>Schedule:</p><ul><li>10 hour shift</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul></div>","company":{"companyType":"Government","name":"BC Liquor Distribution Branch","logoUrl":"/logos/bc-liquor-stores-0b0a7e4c37734c591e05c3a8aca37857.jpeg"},"location":{"country":"Canada","address":"Burnaby, BC","city":"Burnaby","stateProvince":"BC"},"frontendLink":"/job-posting/bc-liquor-distribution-branch/customer-service-agent-customer-care-centre-cannabis-operations/564abdae90cc45c0847ab25f97209e65","title":"Customer Service Agent, Customer Care Centre, Cannabis Operations","hash":"564abdae90cc45c0847ab25f97209e65","postingUrl":"https://ca.indeed.com/job/customer-service-agent-customer-care-centre-cannabis-operations-63eed7cff8898048"},{"employmentType":"Full-time, Permanent","postedOn":"7 days ago","description":"<div><p><b>Overview: </b></p><p>As an Environmental Services Technician, you are integral to the Sundial Team. Our commitment to a consistent product of the highest quality for our customers, starts with a clean and sanitized facility that ensures compliance with Heath Canada standards and Standard Operating Procedures. Reporting to the Environmental Services Team Lead, the Environmental Services Technician will clean and sanitize manufacturing and production rooms, equipment and the general facility supporting the day to day activities in the cultivation of cannabis plants.</p><p><b>Reporting Relationships and Contacts</b></p><p><b>Reports to: </b>Team Lead, Environmental Services</p><p><b>Internal Relationships: </b>Cultivation, Irrigation, Production, Processing</p><p><b>External Relationships: </b>Industry peers</p><p><b>Scope of Role: </b></p><ul><li>Sanitation of public area floors with designated cleaning supplies and approved floor cleaners as per Sundial SOPs</li><li>Clean rooms and disinfect procedures following Sundial SOP’s in grow rooms, processing areas, hallways, office and staff area’s, bathrooms and warehouse</li><li>Moving equipment and product up to 50lbs</li><li>Adhere to Good Practices and Procedures (GPP) and Good Documentation Practices (GDocP)</li><li>Completing and verifying cleaning/environmental services records and maintaining a sanitary and organized work environment while abiding by GDocP</li><li>Maintain and restock adequate supply of required cleaning materials, chemicals, toiletries and all supplies</li><li>Removing and disposing of waste</li><li>Perform spot cleaning in emergency situations as required</li><li>Working safely by exercising due diligence and reporting any hazards to your Supervisor</li><li>Inform supervisor of any concerns or observed problems that arise</li><li>Other environmental services related duties as assigned</li></ul><p><b>Knowledge and Experience: </b></p><p>· High School Diploma</p><p>· 1-2 years’ experience in sanitation, housekeeping, custodial, Janitorial services an asset</p><p><b>Required Competencies: </b></p><ul><li>Applicant must demonstrate the ability to read, write, speak, understand and follow written and oral directions in English</li><li>Solid team player who promotes a culture of professionalism, integrity, quality and teamwork</li><li>Ability to prioritize workload in a fast-paced environment</li><li>Great deal of attention to detail and accuracy</li><li>Experience working within a highly regulated environment is an asset</li><li>Comfortable to follow best practices and keep all required documentation up to date</li></ul><p><b>Physical Requirements: </b></p><ul><li>Physical aptitude necessary to perform tasks required for an 8-hour shift period, including but not limited to: standing, walking, bending/reaching (repetitive), pushing/pulling (up to 300 lbs), lifting (up to 40 lbs) and squatting</li><li>Ability to work in environments with elevated temperature and humidity, up to 30 degrees Celsius and 75% humidity</li><li>Ability to work in environments with variable lighting (from very bright to very dark)</li><li>Ability to work in environments with cooler temperatures +/- 6 degrees Celsius</li><li>Ability to work for an 8-hour shift period wearing assigned Personal Protective Equipment (PPE) including, but not limited to full-face or half mask respirators, medical gloves, safety eyewear and face masks</li><li>Ability to work in enclosed spaces with close interactions of up to 20 other employees at any given time</li><li>Ability to regularly work with cleaning products including, but not limited to, Sanidate, Shyield, Benefect Simple Green and Isopropyl Alcohol</li><li>This position involves significant exposure to cannabis/plant materials and is therefore not likely suitable for anyone that may suffer from allergies to cannabis, plant pollen or experience other medical issues, such as asthma and hay fever, as a result of cannabis/plant material exposure</li></ul><p>Job Types: Full-time, Permanent</p><p>Salary: $18.00 per hour</p><p>Benefits:</p><ul><li>Dental care</li><li>Employee assistance program</li><li>Extended health care</li><li>On-site parking</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"Sundial Growers","logoUrl":"/logos/sundial-growers-70529e805ed866ef260f21921930366d.jpeg"},"location":{"country":"Canada","address":"Olds, AB","city":"Olds","stateProvince":"AB"},"frontendLink":"/job-posting/sundial-growers/environmental-services-technician/c403173591b7df887ddab2254b168933","title":"Environmental Services Technician","hash":"c403173591b7df887ddab2254b168933","postingUrl":"https://ca.indeed.com/job/environmental-services-technician-b627e69825d43a88"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p><b>Reena Group of Companies</b> provide support to the health and wellness industry by providing Analytical Testing, Regulatory Affairs and Contract Manufacturing services.</p><p><b>www.thereenagroup.com</b></p><p>As an Customer Service Coordinator / Order Management , you will be responsible for provides customer service to customers in Canada providing information on products, pricing, order entry, order status &amp; shipping arrangements .</p><p><b>Job Description: </b></p><ul><li>Perform inside sales functions by sending cold emails, calling customers and encouraging sales in-house</li></ul><ul><li>Enter daily orders from customers</li></ul><ul><li>Respond to customer inquiries timely resolving product or service problems via email or phone</li><li>Coordinate orders with Production and Customer</li></ul><ul><li>Check daily open orders and back-orders to ensure products are being shipped</li></ul><ul><li>Assist other team members with daily distribution of work and for coverages</li></ul><ul><li>Be punctual and conscientious about serving customers</li></ul><ul><li>Respect confidentiality</li></ul><ul><li>Take and process credit card payments accurately</li></ul><p><b>Qualifications: </b></p><ul><li>Post-secondary education preferred</li><li>2-3 years of similar customer service or inside sales experience supporting order entry and a variety of in-office customer support functions</li><li>Must have excellent written and oral communication skills to write clear emails to customers and to respond to phone inquiries</li><li>Strong Microsoft computer skills and ability to quickly learn in-house systems</li><li>Attention to detail and inputting accuracy is needed</li><li>Experience working in a team environment demonstrating flexibility, adaptability and working in a high-volume, fast paced environment</li><li>Strong analytical and problem-solving skills to understand processes and where customers may be experiencing issues and how to resolve issues</li></ul><p><b>Operations During COVID-19:</b></p><p>We continue to closely monitor the COVID-19 situation as well we are working to comply with advice being provided by both levels of the Canadian government.</p><p>Our parent company, Reena Group provides essential goods and services to the pharmaceutical, food, natural health products and medical cannabis industries, who are playing a pivotal role in responding to the crisis by ensuring the availability of products and supplies necessary to respond medically and economically both in Canada and the United States.</p><p>During this unprecedented time, our number one priority is the safety of our employees, customers and communities. To continue our operations we have proactively adopted modified working practices, and taken all the warranted precautions to mitigate the risk of COVID-19 transmission and to ensure a safe environment to ensure that we comply with the principles of social distancing.</p><p>Job Type: Full-time</p><p>Salary: $38,000.00-$40,000.00 per year</p><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Experience:</p><ul><li>customer service: 2 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"Reena Group of Companies","logoUrl":"/logos/reena-group-0e0816809c00afb0b1ea75ae30f1bfa2.png"},"location":{"country":"Canada","address":"Mississauga, ON","city":"Mississauga","stateProvince":"ON"},"frontendLink":"/job-posting/reena-group-of-companies/customer-service-coordinator-order-management/1d50d180a35885b990a99c3645dc7a1b","title":"Customer Service Coordinator / Order Management","hash":"1d50d180a35885b990a99c3645dc7a1b","postingUrl":"https://ca.indeed.com/job/customer-service-coordinator-order-management-0d0f4276adcf7c6f"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>We are a new and growing legal cannabis delivery service. We are looking for dispatchers / customer service representative who are excited about building a new operation and creating a positive and sustainable culture for our new brand. We are willing to teach the right person about cannabis, however personality is a must ! If you want to compete in sales or have worked in restaurants, coffee or high pressure jobs We might be looking for you!</p><p>Overview – This role is responsible for the customer’s experience with our brand and products. This means being on-time, accurate, friendly and safe. The sale/dispatch role carries an enhanced responsibility to execute procedures regarding inventory, safety, security and sales.</p><p>Responsibilities -</p><p>• Act with integrity in all things.</p><p>• Accept, verify and process new delivery customers</p><p>• Provide the customer with product solutions that exceed their expectations.</p><p>• Execute the detailed and specific procedures described in the Delivery SOP's</p><p>• Accurately conduct sales and inventory transactions as prescribed by the company POS system including the picking and staging of delivery orders.</p><p>• Observe all company policies, rules and regulations.</p><p>• Maintain detailed knowledge of all products including effects, inventory levels and promotions.</p><p>• Promote a team first working environment.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $18.00 - $19.00 per hour</p><p><b>Benefits:</b></p><p>• Employee discount</p><p><b>Schedule:</b></p><p>• 8 hour shift</p><p>• Holidays</p><p>• Weekend availability</p><p><b>Ability to commute/relocate:</b></p><p>• Walnut Creek, CA 94597: Reliably commute or planning to relocate before starting work (Preferred)</p><p><b>Experience:</b></p><p>• Dispatching: 1 year (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"name":"Cannabis Company"},"location":{"country":"United States","address":"Walnut Creek, CA, USA","city":"Walnut Creek","stateProvince":"CA"},"frontendLink":"/job-posting/cannabis-company/dispatcher-customer-service/4dcce4c8c1ddaf66b3d70976ec8b5021","title":"Dispatcher/Customer Service","hash":"4dcce4c8c1ddaf66b3d70976ec8b5021","postingUrl":"https://www.salary.com/job/cannabis-company/dispatcher-customer-service/4c4aadb3-b4d1-4fe3-b590-f7bd1debbf0a"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p>Summary: This position is primarily responsible for providing customer service and office support in a team environment for a busy analytical hemp testing laboratory.</p><p>Essential Duties and Responsibilities:</p><p>-Answer customer calls, address customer questions/concerns regarding sample submissions, troubleshoot issues, and/or route to appropriate person for resolution.</p><p>-Respond to email correspondence/inquiries from customers.</p><p>-Assist with intake of sample orders into Laboratory Inventory Management System.</p><p>-Assist with opening packages and organizing samples into laboratory workflow.</p><p>-Maintain appearance and cleanliness of lobby and intake office areas.</p><p>*other duties may be assigned as needed</p><p>Competencies: To perform the job successfully, an individual should demonstrate the following competencies:</p><p>-Proficient computer skills, including Outlook, Excel, and Windows 10</p><p>-Knowledge of Hemp Supply Chain and CBD products</p><p>-Understanding of basic scientific and mathematical concepts</p><p>-Excellent customer service skills</p><p>-Highly organized and detail oriented</p><p>-Ability to multitask and meet deadlines</p><p>-Ability to effectively communicate, oral and written</p><p>-Willingness to work with a team</p><p>Education/Experience:</p><p>-Associate degree or higher preferably in Natural Science field;</p><p>-1yr of related experience preferred</p><p>-Currently hold or ability to obtain MED Support Badge</p><p>Age: Must be 21 years or older</p><p>Location: Denver, CO</p><p>Job Type: Full-time</p><p>Pay: $17.00 - $19.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Education:</p><ul><li>Associate (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Required)</li></ul><p>License/Certification:</p><ul><li>Colorado MED Badge (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Botanacor","logoUrl":"/logos/botanacor-laboratories-9aae3469474550a2fbb641c33542ee2e.png"},"location":{"country":"United States","address":"Denver, CO 80223","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/botanacor/customer-support-representative/7e1ca5f82bdb7c2bc868c1afd82bad25","title":"Customer Support Representative","hash":"7e1ca5f82bdb7c2bc868c1afd82bad25","postingUrl":"https://www.indeed.com/job/customer-support-representative-a6593c0a3e297edc"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p><b>Job Description</b></p><p>Customer Service Representative</p><p>The CSR is primarily responsible for the customer experience through telephone, email, or online chat interaction.</p><p>Key Duties &amp; Responsibilities</p><p>• Delivers exceptional customer service by listening, interacting, and following up with customers to ensure satisfaction. Works proactively to solve customer complaints and concerns.</p><p>• Builds and increases customer retention, fostering strong relationships, developing brand awareness, and loyalty.</p><p>• Utilize customer, and team member, feedback to readily implement changes to improve the customer experience.</p><p>• Handles sensitive conversations while also protecting the company from liability and breach of various regulations.</p><p>• Effectively utilize technology and software platforms to maintain efficiency, documentation, and reporting.</p><p>• Perform all daily opening and closing procedures for the call center.</p><p>• Provide daily correspondence via email with the RSM and team members as needed.</p><p>• Adheres to all Northeast Alternatives Policies and Procedures.</p><p>• Maintain a clean and organized work environment.</p><p>• Other duties as assigned.</p><p><b>Qualifications:</b></p><p>• 1+ years of Cannabis industry experience preferred.</p><p>• Experience in a communication, customers service, and detail-oriented work environment.</p><p>• Strong interpersonal, verbal, and written communication skills.</p><p>• Ability to maintain composure under pressure, and de-escalate disgruntled customers while proving solutions to resolve any, and all, situations.</p><p>• Full-time (40 Hours per week). Must be available 7 days a week in the morning, afternoon, and evening.</p><p>• High School Graduate or equivalent.</p><p>• Must be 21, and have a clean criminal record.</p><p>• Must have reliable transportation.</p><p>• Ability to lift up to 25 lbs. and push/pull up to 50 lbs.</p><p>• Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.</p><p>Job Types: Full-time</p><p>Company Description</p><p>We are excited about what the Northeast Alternatives (NEA) family has accomplished since opening in June 2019. Whether it's the way we run our business, make our products, or help our customers, we are guided by the principle of making a positive difference in the world. We care for our employees and customers - it's what we're known for. It is why NEA is a great place to start or continue building your career in the exciting new cannabis industry</p></div>","company":{"name":"Northeast Alternatives, Inc."},"location":{"country":"United States","address":"Coldwater, MI, USA","city":"Coldwater","stateProvince":"MI"},"frontendLink":"/job-posting/northeast-alternatives-inc/customer-service-associate/6e3a766b5ed8449b2468f9a6e4385251","title":"Customer Service Associate","hash":"6e3a766b5ed8449b2468f9a6e4385251","postingUrl":"https://www.ziprecruiter.com/c/Northeast-Alternatives,-Inc./Job/Customer-Service-Associate/-in-Coldwater,MI?jid=00abb9f8dcfab5c5"},{"employmentType":"Full-time, Permanent","postedOn":"7 days ago","description":"<div><p>This individual will be developing and maintaining the medical sales program. The Cannabis Client Care Rep will handle all phone calls, manage online menus, guide customers through ordering process, explain products, and create orders. This will require a thorough understanding of Health Canada’s Cannabis regulations as well as the ability to adapt and learn software modules to execute this program. This individual must be detail oriented as well as exhibit exceptional problem solving and customer service skills.</p><p><b>About AtlantiCann Medical</b></p><p>AtlantiCann Medical is majority owned by the Mi’kmaq First Nations of Nova Scotia.</p><p>We are proud to be producing quality cannabis in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq People. The 8-point star, a symbol very important to the Mi’kmaq community, often presents with 4 colours signifying unity between the four races of people as well as the 4 directions (North, South, East and West), emphasizing balance within oneself and mother earth.</p><p>We are proud to embrace these values and provide Mi’Kmaq product to NS and across the nation.</p><p>We are an equal opportunity employer and adhere to fair employment practices.</p><p>Responsibilities:</p><ul><li>Responding to inbound communications (phone, email, medical software platform)</li><li>Outbound calls to new and existing clients</li><li>Communicating with patients on an ongoing basis to assist them with whatever needs they may have</li><li>Provide exceptional client care</li><li>Must be flexible to work alternative shifts, including evenings and weekends</li><li>Work with software team to finalize medical platform set up medical platform and sales web portal.</li><li>Familiarize and create/modify procedure for entering customer orders, fulfillment and logistics.</li><li>Review client orders and verify authenticity as required</li><li>Maintenance and enhancement of customer relations and maintaining customer files.</li><li>Answering incoming calls from customers, educate and answer questions in their cannabis ordering</li><li>Understanding the law and regulations as it pertains to obtaining your cannabis medical card.</li><li>Receive, process, and verify the accuracy of orders and client registration information.</li><li>Will adhere to all occupational health and safety regulations and inhouse policies</li><li>Initiate required action for response to customer service requests including maintaining customer files and communicating information to the appropriate departments</li><li>Collect and disseminate feedback based on client follow up calls</li><li>Clerical and administrative tasks as needed</li></ul><p>Qualifications and Education Requirements</p><ul><li>Experience in the Medical/Cannabis Industry</li><li>Educated in Medical Cannabis/Terpenes/CBD/The Endocannabinoid system</li><li>Bilingual in French is an asset</li><li>Familiarity with Ample Organics is an asset</li><li>Post-secondary degree in Health Care or Business Administration</li><li>Experience in a call center</li><li>Excellent interpersonal and communication skills</li><li>Positive energy and enthusiasm every day</li><li>Friendly and outgoing personality</li><li>Experience in providing excellent customer service</li><li>Strong work ethic</li><li>Exceptional attention to detail</li><li>Proficient computer skills (Word, Excel, Outlook)</li><li>Ability to adapt to technology and software platforms easily</li><li>Available to work evening hours and weekends</li></ul><p>Employees will be required to complete a background check prior to starting work. This may include verifying work references, validating all credentials and criminal record checks. * It is a requirement that the selected Candidate be legally eligible to work in Canada at the time an offer is presented</p><p>Job Types: Full-time, Permanent</p><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Employee assistance program</li><li>Extended health care</li><li>Life insurance</li><li>On-site parking</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>Overtime</li><li>Weekends</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"AtlantiCann Medical Inc"},"location":{"country":"Canada","address":"Lower Sackville, NS","city":"Lower Sackville","stateProvince":"NS"},"frontendLink":"/job-posting/atlanticann-medical-inc/cannabis-client-care-representative/74a7187ea37822c3a4d440b6a7fe6a35","title":"Cannabis Client Care Representative","hash":"74a7187ea37822c3a4d440b6a7fe6a35","postingUrl":"https://ca.indeed.com/job/cannabis-client-care-representative-e2ccc834ccf332e0"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>COMPANY</b></p><p><b>We are setting the industry standard to influence and inspire through our innovative methods. We merge together cannabis culture with cutting-edge technology to deliver the best possible customer and employee experience(s).</b></p><p><b>The company operates a fully integrated cannabis business with a footprint that covers the entire breadth of the state of California; the world's largest cannabis market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested cannabis products at unmatched prices.</b></p><p><b>Our mission is to provide the one-stop-shop cannabis experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.</b></p><p><b>POSITION</b></p><p><b>The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.</b></p><p><b>RESPONSIBILITIES</b><br /><b>.</b></p><p><b> * Fields customer questions and complaints; when the issue is beyond the representative’s</b></p><p><b>knowledge forwards to the assigned specialist or other appropriate staff.</b></p><p><b> * Ensures that appropriate actions are taken to resolve customers’ problems and concerns.</b></p><p><b> * Maintains customer accounts and records of customer interactions with details of inquiries,</b></p><p><b>complaints, or comments.</b></p><p><b> * Performs other related duties as assigned.</b></p><p><b>Experience</b></p><p><b> * Excellent communication skills including active listening.</b></p><p><b> * Service-oriented and able to resolve customer grievances.</b></p><p><b> * High school diploma or equivalent.</b></p><p><b> * Customer service experience required.</b></p><p><b>Physical Requirements</b></p><p><b> * Prolonged periods sitting at a desk and working on a computer.</b></p><p><b> * Must be able to lift up to 15 pounds at times</b></p><p><b>Other Details</b></p><p><b>This is a full-time position based out of DTLA.</b></p><p><b>We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.</b></p><p><b>IGS Solutions LLC is committed to employing a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</b></p><p><b>Accommodations are available upon request for candidates taking part in all aspects of the selection process.</b></p><p><b>One last note: the chosen applicant will be required to successfully complete background and reference checks.</b></p><p><b>Due to Covid-19, we are doing everything we can to keep our team and customers safe. This means individual offices or widely spaced workstations. We also provide extra masks, shields, hand sanitizer, and gloves as needed. We are an essential business and we require our team to work in the office.</b></p><p><b>We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</b></p><p><b>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</b></p><p>Job Type: Full-time</p><p>Pay: $16.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Ability to commute/relocate:</p><ul><li>Los Angeles, CA 90033: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"IGS Solutions LLC","logoUrl":"/logos/igs-solutions-llc-345c6205d011c0ae1e37e4ad77edb1b1.png"},"location":{"country":"United States","address":"Los Angeles, CA 90033","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/igs-solutions-llc/customer-service-representative-cannabis-industry/4e6f6b07b65785128607c8ee8c548667","title":"Customer Service Representative - Cannabis Industry","hash":"4e6f6b07b65785128607c8ee8c548667","postingUrl":"https://www.indeed.com/job/customer-service-representative-cannabis-industry-89253b048347efdf"},{"employmentType":"Full-time","postedOn":"9 days ago","description":"<div><p><b>Location:</b></p><p>North Palm Beach, FL</p><p><b>PARALLEL</b></p><p>Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.</p><p>IN A NUTSHELL…</p><p>The Guide is responsible for interacting with patients in our store locations, providing knowledge, information, and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. The Guide may report directly to the Store Manager, Assistant Store Manager, and Lead Guides. Supports the stores financial and KPI’s goals. Consistently follows the established operational processes.</p><p>This role is with Florida Market, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.</p><p><b>WHAT YOU WILL BE DOING</b></p><p>Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.</p><p>Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.</p><p>Maintain thorough product knowledge through participation in internal training programs to answer concerns and/or questions promptly and efficiently, referring to store management team when appropriate.</p><p>Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records</p><p>Maintain privacy and confidentiality of sensitive patient information in alignment with HIPPA compliance</p><p>Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS)</p><p>Responsible for maintaining the cleanliness of the store</p><p>Supports the teamwork effort in both opening and closing procedures</p><p>Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands</p><p>Performs other duties and tasks as assigned</p><p>EXPERIENCE AND SKILLS YOU’LL BRING</p><p>1-year customer service, retail, or related experience (Preferred)</p><p>Must be flexible regarding work schedule, including evenings, weekends, and holidays</p><p>Microsoft Office Suite proficient level (Preferred)</p><p>Strong attention to detail and ability to multitask and manage time effectively</p><p>Excellent communication and organizational skills</p><p>Ability to work in a fast-paced, changing, and challenging environment.</p><p>Ability to deal with problems and resolve in a timely and professional manner</p><p>Positive attitude and strong work ethic</p><p>Demonstrates high emotional intelligence and ability to build relationships in store and cross-functionally</p><p>Passionate about the importance of medical marijuana</p><p>Age 21 or over (Required)</p><p>High School Diploma or equivalent (Required)</p><p>Valid Government-Issued Photo ID (Required)</p><p>YOU WILL BE SUCCESSFUL IF YOU…</p><p>Are self-motivated; micro-managing isn’t fun for anyone</p><p>Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>Can work fast and be flexible; our industry is always changing</p><p>Play nice with others; we collaborate with each other a lot</p><p>Think creatively; sometimes, the “traditional” solution isn’t the best one</p><p><b>WHAT YOU GET</b></p><p>Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs</p><p>Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>Employee discount</p><p>Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>Ability to stand for prolonged periods of time, counting, calculating and computer processing operations.</p><p>Ability to lift 30 lbs. unassisted</p><p>Constantly operate a computer and other office machinery</p><p>Kneeling, stooping, crouching, reaching for things on shelving with assisted ladders throughout the duration of the shift</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 32726PandoLogic. Keywords: Assistant Store Manager, Location: Stuart, FL - 34995</p></div>","company":{"companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"Stuart, FL, USA","city":"Stuart","stateProvince":"FL"},"frontendLink":"/job-posting/surterra-wellness/customer-care-representative/270ab8dbf9740fc1fe1e8f42bb56ae66","title":"Customer Care Representative","hash":"270ab8dbf9740fc1fe1e8f42bb56ae66","postingUrl":"https://lensa.com/customer-care-representative-jobs/stuart/jd/6e338a5c3004f9c578698a4a37ffeee9"},{"employmentType":"Contractor","postedOn":"10 days ago","description":"<div><p>Bilingual Customer Service Representative (English and French)</p><p>About Us</p><p>The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and is now the provincial wholesaler of cannabis for private retail stores.</p><p>Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.</p><p>About the Role</p><p>The OCS is looking for a Bilingual Customer Service Representative (CSR) to join our Omni-Channel Customer Care &amp; Experience team. As CSR, you will be the first point of contact for private recreational cannabis retailers and eCommerce customers, and providing customers with high quality, customer-focused service via phone, live chat, and inbound and outbound email communications in both English and French.</p><p>The CSR will assist in end-to-end processing of wholesale/retailer orders, including providing accounts receivable support, monitoring orders, optimizing multi-channel delivery fulfillment, supporting fraud and order management review, Quality Assurance complaint intake and resolution, delivery investigations, wholesale on-boarding and Retailer Contract maintenance, and problem-solving any transactional order concerns.</p><p>The CSR will proactively review orders for any on-hold or delayed orders to resolve discrepancies or escalate the order to appropriate internal support and help OCS maintain excellent customer service standards. In addition, the CSR will provide KPIs and trend analysis of OMNI Channel customer interactions and provide recommendations to ensure continuous improvement.</p><p>About Your Day</p><p>• Cultivate customer service relationship excellence, through managing account needs on an individual, consistent basis</p><p>• Respond to incoming telephone, email and online live chat inquiries in a professional and engaging manner. Script, deploy and monitor outbound email communications in both English and French</p><p>• Support customer transactional ordering and fulfillment processes, working with Account Management, Supply Chain, Quality Assurance and Merchandising teams</p><p>• Provide customer with up-to-date information on product selection and availability, by working with the merchandising and supply chain departments</p><p>• Support Account Managers in the on-boarding new customers, ensuring a high standard of customer care. Liaise with AGCO licensing officers, Finance and Legal to ensure accurate retailer contract and account information</p><p>• Assist in the resolution of account/order reconciliation discrepancies (ex. Shipment/delivery concerns, order status updates, inventory errors)</p><p>• Assist customers with information, education and FAQ with social responsibility and customer service as the foundation for responses</p><p>• Investigate and work to resolve customer concerns by liaising with OCS internal business partners to provide solutions</p><p>• Monitor OMNI Channel order deck, ensuring orders are tracking for on-time and accurate processing/delivery</p><p>• Proactively investigate orders that are on-hold or appear to have a discrepancy, or require a return, liaising with other teams as needed.</p><p>• Resolve simple order challenges (ex. Address errors or typos) and escalate complex order issues to appropriate internal department.</p><p><b>About You</b></p><p>• Completion of Secondary or Post-secondary education in business, commerce, or related field of study would be an asset.</p><p>• 2+ years of Customer Service work experience. Experience with a dedicated client base or in a contact center is required.</p><p>• Bilingualism (French/English) is required, with superior verbal and written communication in both languages.</p><p>• Intermediate Microsoft Office Skills.</p><p>• Excellent customer service skills.</p><p>Job Details</p><p>• City: Toronto, ON</p><p>• Employment Type: Fixed Term Contract (1 year)</p><p>• Required Travel: Rare</p><p>• Application Deadline: September 13, 2021 at 11:59pm.</p><p>We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation please let us know, we will work with you to meet your needs.</p><p>Notice</p><p>The Ontario Cannabis Store (OCS) uses LinkedIn as a service provider to manage the end to end job application and screening process.</p><p>Your personal information is collected for the purpose of evaluating candidates who have applied for job openings. For clarity, personal information in this context includes your resume, cover letter, and all information contained in your LinkedIn profile that you’ve made available based on your privacy settings. Your resume and cover letter will be retained by OCS as long as necessary to complete the recruitment competition to which you have applied. Your documentation will remain on file and may be reviewed for future opportunities that are relevant to your skills and experience.</p><p>Questions related to the job application process can be directed to [email protected]</p></div>","company":{"website":"ocs.ca","companyType":"Government","name":"OCS Ontario Cannabis Store","logoUrl":"/logos/ocs-b67c345b3aee8c617dbc56a9ed68262c.jpeg"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/ocs-ontario-cannabis-store/bilingual-customer-service-representative-english-and-french/961ce1ff7f95c6332d4e6389b2df6dce","title":"Bilingual Customer Service Representative (English and French)","hash":"961ce1ff7f95c6332d4e6389b2df6dce","postingUrl":"https://ca.linkedin.com/jobs/view/bilingual-customer-service-representative-english-and-french-at-ocs-ontario-cannabis-store-2711819128"},{"employmentType":"Part-time","postedOn":"10 days ago","description":"<div><p>We are looking to employ a knowledgeable and experienced Budtender at The Kure Cannabis Society to assist customers in selecting suitable cannabis products. The responsibilities of the Budtender include greeting and welcoming customers, informing the manager of customer complaints and operational issues, and sharing firsthand experiences of cannabis products to address customer concerns. You should also be able to answer customers’ questions regarding the different strains of cannabis and methods of consumption.</p><p>To be successful as a Budtender, you should keep abreast of the latest developments in cannabis laws to maintain legal compliance. Ultimately, and outstanding Budtender should be able to demonstrate excellent communication and customer service skills by ensuring that customers are well-informed and satisfied with their purchases.</p><p><b>Budtender Responsibilities:</b></p><p>• Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.</p><p>• Keeping abreast of new cannabis products on the market as well as the latest industry trends through trade shows and research.</p><p>• Processing customers' payments using the dispensary's Point of Sale (POS) system.</p><p>• Ensuring that the dispensary is clean and well-organized at all times.</p><p>• Educating customers on the safe use of their selected cannabis products.</p><p>• Correctly weighing, packaging, and labeling cannabis products as required.</p><p>• Checking customers' identification documents to verify that they are of legal age.</p><p>• Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.</p><p>• Must be available Weekends and Evenings.</p><p>Part-time hours: 10-25 per week</p><p>Job Type: Part-time</p><p>Salary: $15.00-$19.00 per hour</p><p><b>Schedule:</b></p><p>• 8 hour shift</p><p>• Day shift</p><p>• Holidays</p><p>• Night shift</p><p>• Weekends</p><p><b>Experience:</b></p><p>• customer service: 1 year (preferred)</p><p><b>Work remotely:</b></p><p>• No</p></div>","company":{"companyType":"Private/Growth","name":"The Kure Cannabis Society","logoUrl":"/logos/the-kure-cannabis-society-451fcf29985157f6cd32ad3f65ec7b48.png"},"location":{"country":"Canada","address":"Canada"},"frontendLink":"/job-posting/the-kure-cannabis-society/customer-service-representative-budtender/7a9b0e5ebd005cece5f34514b47a513d","title":"Customer Service Representative/Budtender","hash":"7a9b0e5ebd005cece5f34514b47a513d","postingUrl":"https://jobs.laimoon.com/jobs/externalview/27915013"},{"postedOn":"5 hours ago","description":"<div><div><p><b>Liquor Strategy &amp; Research Analyst</b></p><p><b>ABOUT AGLC</b><br />Alberta Gaming, Liquor &amp; Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.</p><p></p><p><b><br />ABOUT LIQUOR SERVICES</b><br />The Liquor Services Division supports progressive developments in the industry while building strong relationships with liquor stakeholders and collecting revenue for the General Revenue Fund. It is responsible for managing the liquor supply chain in Alberta as well as providing Liquor Program Services, External Warehouse Services and Liquor Planning &amp; Reporting Services.</p><p></p><p><b><br />ABOUT THE POSITION</b></p><p><b>Liquor Strategy &amp; Research Analyst</b><br /><b>Job Req:</b><b> </b>866<br /><b>Location:</b><b> </b>St. Albert Office<br /><b>Division/Branch:</b><b> </b>Liquor Services / Liquor Services<br /><b>Classification:</b><b> </b>Research Officer 2 (246)<br /><b>Status:</b><b> </b>Union<br /><b>Employment Status:</b><b> </b>Permanent Full Time<br /><b>Salary: </b>$68,225.40 - $89,478.63<br /><b>Closing Date: September 30, 2021</b></p><p></p><p><b><br />JOB SUMMARY</b></p><p>Are you a strong writer with exceptional research skills? Are you a strategic thinker that can match the details to the bigger picture? Have you been longing to learn more about Alberta’s liquor industry or AGLC? If this has piqued your interest, then we have a position for you! AGLC is looking for an experienced and dynamic Liquor Strategy &amp; Research Analyst to join the Liquor Services team!</p><p></p><p><br />In this position, you are responsible for conducting cross-jurisdictional research, collecting data, providing analyses, and forming recommendations to support evidence-based decision making. With direction from the Senior Manager, Liquor Program Services, you will identify and respond to questions related to Alberta’s liquor industry, as well as prepare briefings, reports, and draft responses to ministerial agencies, the Board, and the President &amp; CEO.</p><p><br /></p><p>You will provide dedicated support to the corporate planning and reporting responsibilities of the Liquor Services division and support stakeholder engagement and communication efforts of the division through the development of presentations and other information materials for a variety of audiences.</p><p><br /></p><p>To be successful in this position, you must demonstrate initiative and independence, yet have the ability to be collaborative and a team player. You must be a strong communicator with exceptional interpersonal skills in order to foster strong working relationships with internal and external stakeholders.</p><p><br /></p><p>A thorough understanding of research and analysis techniques, and well-developed organizational, prioritization and time management skills are a must. Also required are strong critical thinking and problem-solving skills and advanced skills in Microsoft Office.</p><p></p><p><b><br />SKILLS &amp; ABILITIES</b></p><ul><li>Minimum of a degree in business administration, the social sciences or a related field.</li><li>Minimum of two years’ experience in a research capacity.</li><li>The following are considered assets:<ul><li>Experience in business writing (business plans, briefing notes, quarterly reports, etc.).</li><li>Experience in data management and reporting.</li><li>Experience in issues management.</li></ul></li></ul><p></p><p><br />As strong writing skills are imperative to this position, <b>please include a cover letter in your application</b>. Your cover letter will give the Hiring team insight into your writing style and will be considered part of the screening process and should provide information that clearly and concisely demonstrates how your qualifications meet the advertised requirements.</p><p></p><p><b><br />NOTE:</b></p><ul><li>To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.</li><li>While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.</li><li>As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.</li><li>An equivalent combination of education and experience may be considered. Candidates with lesser qualifications may be considered at a lower classification and salary. This recruitment may be used to fill future vacancies.</li><li>AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.</li></ul></div><p></p></div>","company":{"name":"Alberta Gaming, Liquor and Cannabis"},"location":{"country":"Canada","address":"St. Albert, AB","city":"St. Albert","stateProvince":"AB"},"frontendLink":"/job-posting/alberta-gaming-liquor-and-cannabis/liquor-strategy-and-amp-research-analyst/c1c3ee4a4c097f46bf8c3b59443eabea","title":"Liquor Strategy &amp; Research Analyst","hash":"c1c3ee4a4c097f46bf8c3b59443eabea","postingUrl":"https://ca.indeed.com/job/liquor-strategy-research-analyst-f42b33dea7ebe89f"},{"employmentType":"Full-time","postedOn":"4 hours ago","description":"<div><p>Ag Marvels is seeking responsible, dependable individuals to work at our expanding Extraction facility and Hemp Farm operations, located in central Michigan. Day and Night Shifts available. Individuals must have a strong work ethic, be dependable and committed to working their daily scheduled shifts, follow policies and procedures, meet quality and production requirements, have a positive attitude, and be able to work as a team player. If you do not feel you meet the preferred requirements or experience, we welcome you to still submit an application, as it will be reviewed according to all open positions.</p><p>Job Type: Full-time</p><p>Pay: $1.00 - $50.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"Ag Marvels, LLC","logoUrl":"/logos/ag-marvels-llc-aaa10e2690b4c29c4753d52e4231f8ac.jpeg"},"location":{"country":"United States","address":"Shepherd, MI 48883","city":"Shepherd","stateProvince":"MI"},"frontendLink":"/job-posting/ag-marvels-llc/hemp-extraction-and-lab-technician-positions/f9922d37ea9dfd68a267f5dcc12ecdde","title":"Hemp Extraction and Lab Technician Positions","hash":"f9922d37ea9dfd68a267f5dcc12ecdde","postingUrl":"https://www.indeed.com/job/hemp-extraction-and-lab-technician-positions-e204b50b723a714f"},{"employmentType":"Full-time, Commission","postedOn":"1 day ago","description":"<div><p>Company: Spectrum Dynamic Research Corp (SDR), Phoenix, AZ</p><p>SDR is the US subsidiary of Smoore International, a world leader in advanced atomization technology innovation and vaping products manufacturing. The company’s product applications include E-cig, cannabis atomization, herbal and pharmaceutical inhalation drug delivery. SDR is committed to bringing superior product-user experience and safety profile to our customers through fundamental research in atomization technology innovation and stringent compliance to all regulation requirements.</p><p><b>Position Summary: </b></p><p>As a member of a cross-disciplinary R&amp;D team, the candidate will help advance fundamental understanding of various atomization technologies and support the introduction of new products to markets. Primary responsibilities include building and monitoring the sensory program by providing rigorous sensory project design and execution, offering mentorship and training. This is a leadership role in our SDR subdivision. The ability to lead, design, and deliver sensory projects independently, work collaboratively with other sensory scientists, internal technical groups, and external vendors are critical for success in this role.</p><p>Responsibilities may also include managing a small team of flavor chemists and panelists and leading the primary responsibility for the training and development of these direct reports. Interest in open innovation and utilizing computer tools.</p><p><b>Essential Functions</b></p><p>· Lead the development of sensory concepts for inhalable product platform</p><p>· Functional knowledge of sensory analysis of characterizing flavor profile and</p><p>formulation techniques used to describe ingredients and various inhalable</p><p>product applications</p><p>· Design sensory experiments, lead sensory evaluations, recruit internal</p><p>panelists and collect and archive answers.</p><p>· Interprets, synthesizes, and analyzes data using scientific/statistical</p><p>techniques to evaluate product odours using GC- olfactory and an expert</p><p>panel</p><p>· Consolidate, interpret and present data/conclusions/recommendations in</p><p>both written and oral formats.</p><p>· Reports on status of research activities through verbal updates, written</p><p>reports, and presentations.</p><p>· Modifies sensory protocols according to experimental specifications.</p><p>· Develop and Maintain Project records in support of product development processes. and observes safety standards in the lab.</p><p>· Translate product sensory strategy into a variety of sensory prototypes ready</p><p>for small scale qualitative and quantitative assessment.</p><p>· Knowledge and work experience with inhalable sensory products</p><p>formulations and ingredients preferred.</p><p>· Ability and willingness to evaluate multiple vaping products is a plus but not</p><p>mandatory</p><p><b>Requirements: </b></p><p>· Masters or Ph.D. in sensory or food science with 10+ years with a focus on</p><p>quantitative, qualitative, or consumer research.</p><p>· Ability to design and run experiments including the selection of sampling</p><p>procedures, statistical methods and some routine sample making.</p><p>· Experienced with design, set up, and coordination of sensory experiments.</p><p>· Experience in training various panels.</p><p>· Working knowledge of Excel, PowerPoint, Outlook, and Microsoft Office.</p><p>· Experience with Compusense Cloud data collection software and XLstat</p><p>statistical software a plus.</p><p><b>Interpersonal Skills: </b></p><p>· Ability to function independently while interacting with management team, facility management, and contract employees.</p><p>· Troubleshooting and problem-solving in team environments.</p><p>· Effective writing and oral communication skills.</p><p>· Meticulous attention to detail.</p><p>· Maintain confidential and highly sensitive information.</p><p>· Open minded and respect individual difference, excel in cross-culture and diversity working environment</p><p>Job Types: Full-time, Commission</p><p>Salary: From $100,000.00 per year</p><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Public/Established","name":"SMOORE INTERNATIONAL","logoUrl":"/logos/smoore-international-3a039ea3184cab633527062a9653f33d.jpeg"},"location":{"country":"United States","address":"Phoenix, AZ 85016","city":"Phoenix","stateProvince":"AZ"},"frontendLink":"/job-posting/smoore-international/flavor-lab-manager-sensorial-experience-technologies/b7c20de963d5f1e94c44d864c7cba3e4","title":"Flavor Lab Manager - Sensorial Experience Technologies","hash":"b7c20de963d5f1e94c44d864c7cba3e4","postingUrl":"https://www.indeed.com/job/flavor-lab-manager-sensorial-experience-technologies-bb0ba988bbcb701d"},{"postedOn":"1 day ago","description":"<div><div><p><b>Responsibilities of this job:</b> Main responsibility will be supporting the R&amp;D Director with daily and long-term operational tasks within a high-paced smokable hemp company. Assistant will be assigned individual responsibilities within the research projects, product development, quality management, inventory monitoring, lab organization, safety administration, and documentation.</p><p><b>Required Skills:</b> Sound understanding of basic scientific concepts, ability to work independently, computer skills, spreadsheet and database software, workplace security, quality management systems, and scientific record keeping. Demonstrated competency to follow established SOPs and perform routine tasks to obtain reproducible and reliable results with limited supervision under a cGMP working environment.</p><p>Interpersonal skills with proven ability to work within a complex matrix reporting environment.</p><p>Excellent organizational skills</p><p>Strong Attention to Detail</p><p><b>Desired Skills:</b> Demonstrated expertise in chain-of-custody procedures, familiar with cGMP and GLP requirements, as well as understanding of quality management systems are favored. Knowledge of the hemp or herbal industry is highly preferred</p><p><b>Requirements:</b> BS in the life sciences / chemistry / with 1-2 years related experience. Excellent written and oral communication skills, independent problem-solving skills, and the ability to contribute to a team environment are essential.</p></div></div>","company":{"name":"Taat International LLC"},"location":{"country":"United States","address":"Las Vegas, NV 89118","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/taat-international-llc/research-and-development-assistant/774aa5d07411423b35c79c99a90b24c4","title":"Research and Development Assistant","hash":"774aa5d07411423b35c79c99a90b24c4","postingUrl":"https://www.indeed.com/job/research-and-development-assistant-082a4825917cdd51"},{"employmentType":"Full-time","postedOn":"14 hours ago","description":"<div><p>Liquor Strategy &amp; Research Analyst</p><p><b>ABOUT AGLC</b></p><p>Alberta Gaming, Liquor &amp; Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.</p><p><b>ABOUT LIQUOR SERVICES</b></p><p>The Liquor Services Division supports progressive developments in the industry while building strong relationships with liquor stakeholders and collecting revenue for the General Revenue Fund. It is responsible for managing the liquor supply chain in Alberta as well as providing Liquor Program Services, External Warehouse Services and Liquor Planning &amp; Reporting Services.</p><p><b>ABOUT THE POSITION</b></p><p>Liquor Strategy &amp; Research Analyst</p><p>Job Req: 866</p><p>Location: St. Albert Office</p><p>Division/Branch: Liquor Services / Liquor Services</p><p>Classification: Research Officer 2 (246)</p><p>Status: Union</p><p>Employment Status: Permanent Full Time</p><p>Salary: $68,225.40 - $89,478.63</p><p>Closing Date September 30, 2021</p><p><b>JOB SUMMARY</b></p><p>Are you a strong writer with exceptional research skills? Are you a strategic thinker that can match the details to the bigger picture? Have you been longing to learn more about Alberta’s liquor industry or AGLC? If this has piqued your interest, then we have a position for you! AGLC is looking for an experienced and dynamic Liquor Strategy &amp; Research Analyst to join the Liquor Services team!</p><p>In this position, you are responsible for conducting cross-jurisdictional research, collecting data, providing analyses, and forming recommendations to support evidence-based decision making. With direction from the Senior Manager, Liquor Program Services, you will identify and respond to questions related to Alberta’s liquor industry, as well as prepare briefings, reports, and draft responses to ministerial agencies, the Board, and the President &amp; CEO.</p><p>You will provide dedicated support to the corporate planning and reporting responsibilities of the Liquor Services division and support stakeholder engagement and communication efforts of the division through the development of presentations and other information materials for a variety of audiences.</p><p>To be successful in this position, you must demonstrate initiative and independence, yet have the ability to be collaborative and a team player. You must be a strong communicator with exceptional interpersonal skills in order to foster strong working relationships with internal and external stakeholders.</p><p>A thorough understanding of research and analysis techniques, and well-developed organizational, prioritization and time management skills are a must. Also required are strong critical thinking and problem-solving skills and advanced skills in Microsoft Office.</p><p>SKILLS &amp; ABILITIES</p><p>• Minimum of a degree in business administration, the social sciences or a related field.</p><p>• Minimum of two years’ experience in a research capacity.</p><p><b>• The following are considered assets:</b></p><p>• Experience in business writing (business plans, briefing notes, quarterly reports, etc.).</p><p>• Experience in data management and reporting.</p><p>• Experience in issues management.</p><p>As strong writing skills are imperative to this position, please include a cover letter in your application. Your cover letter will give the Hiring team insight into your writing style and will be considered part of the screening process and should provide information that clearly and concisely demonstrates how your qualifications meet the advertised requirements.</p><p><b>NOTE:</b></p><p>• To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.</p><p>• While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.</p><p>• As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.</p><p>• An equivalent combination of education and experience may be considered. Candidates with lesser qualifications may be considered at a lower classification and salary. This recruitment may be used to fill future vacancies.</p><p>• AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer</p></div>","company":{"website":"aglc.gov.ab.ca","name":"Alberta Gaming, Liquor and Cannabis"},"location":{"country":"Canada","address":"St. Albert, AB","city":"St. Albert","stateProvince":"AB"},"frontendLink":"/job-posting/alberta-gaming-liquor-and-cannabis/liquor-strategy-and-research-analyst/e8dad8696e348cddcfaa32a89b553dc6","title":"Liquor Strategy & Research Analyst","hash":"e8dad8696e348cddcfaa32a89b553dc6","postingUrl":"https://www.glassdoor.ca/job-listing/liquor-strategy-research-analyst-alberta-gaming-liquor-and-cannabis-JV_IC4032905_KO0,32_KE33,67.htm?jl=1007308447274"},{"postedOn":"5 days ago","description":"<div><div><p><b>Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana and Arkansas – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.</b></p><div><div><div><h2><b>Job Summary</b></h2></div><div><p>Maintains fuel center and kiosk, and monitors gas levels and deliveries. Completes customer transactions accurately and properly maintains the cash drawer. Ensures pumps and fuel area remain clean for a safe and sanitary environment.</p></div></div><div><div><h2><b>Essential Duties and Responsibilities</b></h2></div><div><ul><li>Ensures correct checkout totals for customers by properly keying and scanning items. Maintains accurate money count in register at all times.</li><li>Ensures fuel center and customer safety by monitoring, reporting, and taking action regarding suspicious activities, illegal devices, emergencies, fires and fuel spills. Inspects fuel pumps, ensures proper seals are in place, and maintains hazard free conditions.</li><li>Answers telephone and transfers calls to appropriate store personnel.</li><li>Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, AML, lottery etc.</li><li>Identifies need for parking lot maintenance; communicates with management any incidents, actions, or concerns occurring on store premises.</li><li>Maintains proper inventory levels by generating end-of-shift or day reports, monitoring product levels, and restocking or informing store management of necessary reordering.</li><li>Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with concerns regarding gas pumps and selecting desired products.</li><li>Maintains safe and sanitary working and shopping environment by adhering to Company safety procedures. Cleans around gas pumps and in/around kiosk, empties trash cans, and spot cleans spills and breakages.</li><li>Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco and cannabis-based products.</li><li>Takes precaution when handling objects to avoid damage to products, property, etc.</li></ul></div></div><div><div><h2><b>Knowledge, Skills and Abilities</b></h2></div><div><ul><li>Ability to count and calculate for the purpose of cash handling and sales transactions.</li><li>Ability to effectively communicate (in written and verbal form) with customers and partners.</li><li>Ability to work flexible schedules including nights, weekends, and holidays.</li></ul></div></div><p></p><div><div><h2><b><br />Education, Experience, and Qualifications</b></h2></div><div><ul><li>Minimum of 16 years of age required.</li><li>TABC/LACT certification required where applicable.</li><li>Fuel Operator C training required.</li><li>Typically involves on-the-job training.</li></ul><p><br /></p></div></div><div><div><h2><b>Physical Demands</b></h2></div><div><ul><li>Continuously required to use close vision, distance vision, depth perception or the ability to focus.</li><li>Frequently required to sit for long periods of time.</li><li>Frequently required to talk and hear.</li><li>Frequently required to use hands for reaching, touching or handling.</li><li>Occasionally required to manipulate objects by hand and use fine finger movements.</li><li>Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.</li><li>Occasionally required to bend, kneel or squat.</li><li>Occasionally required to stand or walk.</li><li>Attendance at work is required.</li></ul></div></div><div><div><h2><b>Work Context and Environment</b></h2></div><div><ul><li>Work is generally performed in a fuel center.</li><li>Frequently exposed to outside temperatures and weather.</li><li>Occasionally exposed to wet, slippery or damp conditions.</li><li>Occasionally exposed to cleaning agents.</li><li>Occasionally exposed to industrial odors, fumes and dust.</li><li>Quiet to moderate noise level.</li></ul></div></div></div><p></p><p><b><br />Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.</b></p></div></div>","company":{"companyType":"Private/Established","name":"Brookshire Grocery Company","logoUrl":"/logos/brookshire-grocery-company-e2168eff83bb67176c35e69e2535becb.jpeg"},"location":{"country":"United States","address":"Hawkins, TX 75765","city":"Hawkins","stateProvince":"TX"},"frontendLink":"/job-posting/brookshire-grocery-company/fuel-center-cashier/b0e6dc44636af8f2f3e6c19c9800ef57","title":"Fuel Center Cashier","hash":"b0e6dc44636af8f2f3e6c19c9800ef57","postingUrl":"https://www.indeed.com/job/fuel-center-cashier-c3287f58f10c8bde"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p>HERBL is California’s largest cannabis distributor and supply chain solutions company servicing more than 850 storefront and non-storefront retail licensees. Founded in 2016, HERBL’s team is composed of distribution and retail experts with extensive experience in large-scale global supply chains. HERBL brings the state's leading cannabis retailers and top brands together through world-class technology, unparalleled service, and high-security, state-of-the-art facilities, and trucks. Exclusive brand partners include the leaders in flower, vapes, edibles, topicals, pre-rolls, and concentrate. To learn more, visit www.HERBL.com.</p><p>*<br />About Blackbird*<br />Blackbird is a leading distributor, software and services company in the cannabis industry. They provide digital marketing tools and transportation solutions to help cannabis operators grow their businesses and their brands. Founded in 2015, Blackbird has built the largest B2B2C logistics infrastructure in the State of Nevada. They offer a robust proprietary software footprint across North America facilitating online retail transactions and deliveries on behalf of its hundreds of retail and brand partners. Blackbird aims to be cannabis consumers’ most trusted resource and the cannabis industry’s most valued partner. Visit myblackbird.com to learn more about how we keep it moving.</p><p><b>About Software @ Blackbird</b></p><ul><li>We’re a small but growing team who is looking for software engineers to help us solidify our existing enterprise web applications as we enter a period of rapid growth. Our team works remotely with members spread across the United States.</li><li>You'll be helping us serve up a modern e-commerce experience for hundreds of thousands of consumers who visit our marketplace (blackbirdgo.com) every month, as well as build tools to better support the brands and businesses who serve them every day.</li><li>The role itself is a mix of creative problem solving and in-depth engineering implementation primarily on the front-end part of the stack, but the day-to-day specifics will depend on who you are and what types of challenges you’re most interested in.</li><li>We will happily onboard you onto the technologies and frameworks we use if they are new to you.</li></ul><p>*<br />Day to Day*</p><ul><li>You will have the opportunity to work across the entire product suite based and stack on your preferences but will primarily find yourself working within our front-end technologies to build and maintain a scalable UI architecture for all our users. Currently our front-end architecture utilizes:</li><li>Angular 12 with Typescript</li><li>RxJS and Angular Material UI libraries</li><li>NgRx for state management</li><li>Nrwl's Nx for monorepo management</li><li>Resolving client pain points related to online e-commerce solutions, wholesale fulfillment, last mile delivery, advertising, and SMS/email marketing.</li><li>Help our team evaluate, design, and implement feature sets that solve problems uncovered by our product and operational teams.</li><li>Help define technical scopes for features that are being scoped, in development, or already in production.</li><li>Proactively voice concerns about technical debt and help us come up with plans to resolve it.</li><li>Build features in a manner that allows for code re-use across a wide range of product offerings that are adaptable to changing legal requirements pertaining to the cannabis industry.</li></ul><p><b>What We're Looking For</b></p><p>_<br />The points below should be viewed as suggestions and not requirements. We’re a team of people from various technical and product backgrounds with differing experience levels who have onboarded a wide range of traditional and self-taught devs into our team (including previous Drivers and Dispatchers)._</p><ul><li>Since this is a mid level role we'd prefer for you to have 2+ years of professional software development experience</li><li>You have a past project using one of the front-end technologies below:</li><li>Angular 4+</li><li>VueJs</li><li>React</li><li>Typescript</li><li>Experience with REST APIs</li><li><i>Experience with a back-end framework like Ruby on Rails or Laravel may be helpful to you here but are by no means required</i></li><li>Experience working alongside people from a range of design and product disciplines</li></ul><p><b>We're Excited to Hear From You!</b></p><ul><li>The software team at Blackbird is committed to building an inclusive work environment within tech, so please let us know if you require any accommodations for your interview.</li><li>Seniority level and compensation will be discussed prior to an offer being presented in either step one or two of our interview process so that you know where you stand in regards to the rest of our team before making any decisions.</li><li>If we move forward with your application, the interview process will consist of:</li><li>1. An initial 30 minute phone interview with the hiring manager.</li><li>2. A take home test based around a small Angular project to help us understand what your onboarding would look like. You'll do the test on your own time when is convenient for you, we anticipate it taking about 2-3 hours.</li><li>3. A formal (but remote) interview with members of the engineering team at a day/time that works best for you; during which you can expect:</li></ul><ul><li>A one hour interview with 1-2 members of the software team.</li><li>A thirty minute interview with 1-2 non-software team members.</li><li>A thirty minute interview with a member of the executive team.</li></ul><ul><li>4. A follow-up call with the hiring manager reviewing your interview process, a discussion of your thoughts, and presentation of a comp package should we both decide to move forward.</li><li><i>If you have any questions please feel free to contact us directly at [email protected]</i></li></ul><p>_We welcome and encourage people of all types of backgrounds and identities to apply for our positions. We promise to consider all qualified candidates without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic that makes you unique.<br />_</p><p><i>If you require a reasonable accommodation to complete this application, our Human Resources team is available to help! Contact [email protected] for a private request for accommodation.</i></p><p>_<br />All offers for employment at Blackbird are conditional upon successfully completing a criminal background check. Blackbird will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local law._</p><p>*_<br />Please Note: _*While this is a remote position, at this time we are only able to support candidates based in the United States.</p><p>HERBL is laser-focused on the distribution of naturally derived products, giving all of our attention to supporting brands and retailers in what’s best for their businesses. We believe having company-owned brands inherently creates a conflict of interest, so we have chosen to be a pure play distribution company. By not having company-owned competing brands, you can take comfort in knowing that every action we take is in a brand or retailers best interest.</p><p>We care deeply about relationships, integrity, collaboration, and are always committed to doing what is right. We honor this belief when working with our suppliers, our customers, and our team members. The HERBL team is a blend of individuals who have significant experience from many different backgrounds including, but not limited to Supply Chain, Sales, and Operations in high-volume distribution.</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"name":"HERBL"},"location":{"address":"Remote"},"frontendLink":"/job-posting/herbl/software-developer-front-end/68c8dfe33c11dee03a5e275f46cf5673","title":"Software Developer (Front-end)","hash":"68c8dfe33c11dee03a5e275f46cf5673","postingUrl":"https://www.indeed.com/job/software-developer-front-end-717a000d50622120"},{"postedOn":"3 days ago","description":"<div><div><div><div><b>Business Analyst - Toronto, ON</b></div><div></div><div><b><i>About Tilray</i></b></div><div><i>Tilray</i> is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better – one person at a time – by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages.</div><div></div><div><b><i>About High Park Company</i></b></div><div><i>High Park Company</i> <i>was established to develop, sell, and distribute inspiring and iconic adult-use cannabis brands.</i></div><div> </div><div><i>Looking to develop your career at the forefront of a rapidly expanding industry?</i></div></div><div></div><div><div><div><div><div><div>Reporting to the Director, IT Business Applications, the Business Analyst develops solutions to business and technology-related problems. This includes analyzing user requirements, procedures, and problems to automate or improve system capabilities. The posting is intended for someone to support the implementation of an ERP (RootStock/Acumatica) based on best practices that have already been developed by Tilray. The role would expand to continual business improvement of the system and other applications that are required by the business.</div><div></div><div><b>Role and Responsibilities</b></div><div><ul><li>Identify project requirements by interfacing with Operations Management team; analyze operations; determining project scope; document results</li><li>Document process flows; create procedure manuals for the functions performed</li><li>Facilitate technical meetings to define solutions, functional specifications, implementation plans, effort, identify resources and schedule activities</li><li>Contribute to the development of methods to improve business processes, reduce risks, increase controls and/or increase customer satisfaction</li><li>Develop solutions; work-flowchart and diagrams; study system capabilities; analyze alternative solutions; preparing system specifications</li><li>Develop project estimates by identifying phases and elements, personnel requirements, and costs ERP system roll-out; support and development</li><li>Develop and maintain systems by researching and resolving problems; working closely with IT and finance teams to maintain system integrity and security</li><li>Maintain quality service by establishing and enforcing organization standards</li><li>Communicate information effectively to customers, marketing, managers, and technical staff.</li><li>Maintain issues log, release log, and decision/ approvals log</li><li>Understand business unit workflows and how to use technology solution in support of that workflow</li><li>All other requests that help with the process flow of the facility</li><li>Manage requirements traceability information and track requirements status throughout the project</li></ul></div></div></div></div></div></div><div></div><div><div><div><b>Qualifications and Education Requirements</b></div><ul><li>Must have post-secondary school degree Computer Science, Information Systems or related field preferred</li><li>Experience using Acumatica or RootStock software is an asset</li><li>Proven ability to effectively use Microsoft Office Applications, especially Excel</li><li>Minimum 5 years working as a Business Analysist within an Enterprise IT environment</li><li>Minimum of 2 years working as a Business Analyst within an ERP</li><li>Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements and/ or process workforce</li><li>Experience with project delivery framework, application development and/or program management experience</li></ul><div></div><div><div><div>Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace.</div><div></div><div>Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.</div><div></div><div>Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process.</div><div></div><div>When replying to emails, please ensure the sender name and email address match exactly. Please also ensure the Reply-To address matches the sending address exactly.</div><div>If you are concerned about the authenticity of an email, letter, or call purportedly from, for, or on behalf of Tilray, please send an email inquiry to [email protected]</div></div></div></div></div></div></div>","company":{"companyType":"Public/Established","name":"Tilray","logoUrl":"/logos/tilray-7a827f507c4afad3caee3c003054401d.png"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/tilray/business-analyst/6930ba75a27d6eb4b247c06f1a199bfb","title":"Business Analyst","hash":"6930ba75a27d6eb4b247c06f1a199bfb","postingUrl":"https://ca.indeed.com/job/business-analyst-39fdce2192984dce"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p><b>Location:</b></p><p>North Palm Beach, FL</p><p><b>PARALLEL</b></p><p>Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.</p><p>IN A NUTSHELL…</p><p>The Guide is responsible for interacting with patients in our store locations, providing knowledge, information, and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. The Guide may report directly to the Store Manager, Assistant Store Manager, and Lead Guides. Supports the stores financial and KPI’s goals. Consistently follows the established operational processes.</p><p>This role is with Florida Market, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.</p><p><b>WHAT YOU WILL BE DOING</b></p><p>• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.</p><p>• Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.</p><p>• Maintain thorough product knowledge through participation in internal training programs to answer concerns and/or questions promptly and efficiently, referring to store management team when appropriate.</p><p>• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records</p><p>• Maintain privacy and confidentiality of sensitive patient information in alignment with HIPPA compliance</p><p>• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS)</p><p>• Responsible for maintaining the cleanliness of the store</p><p>• Supports the teamwork effort in both opening and closing procedures</p><p>• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands</p><p>• Performs other duties and tasks as assigned</p><p>EXPERIENCE AND SKILLS YOU’LL BRING</p><p>• 1-year customer service, retail, or related experience (Preferred)</p><p>• Must be flexible regarding work schedule, including evenings, weekends, and holidays</p><p>• Microsoft Office Suite proficient level (Preferred)</p><p>• Strong attention to detail and ability to multitask and manage time effectively</p><p>• Excellent communication and organizational skills</p><p>• Ability to work in a fast-paced, changing, and challenging environment.</p><p>• Ability to deal with problems and resolve in a timely and professional manner</p><p>• Positive attitude and strong work ethic</p><p>• Demonstrates high emotional intelligence and ability to build relationships in store and cross-functionally</p><p>• Passionate about the importance of medical marijuana</p><p>• Age 21 or over (Required)</p><p>• High School Diploma or equivalent (Required)</p><p>• Valid Government-Issued Photo ID (Required)</p><p>YOU WILL BE SUCCESSFUL IF YOU…</p><p>• Are self-motivated; micro-managing isn’t fun for anyone</p><p>• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>• Can work fast and be flexible; our industry is always changing</p><p>• Play nice with others; we collaborate with each other a lot</p><p>• Think creatively; sometimes, the “traditional” solution isn’t the best one</p><p><b>WHAT YOU GET</b></p><p>• Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs</p><p>• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>• Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>• Employee discount</p><p>• Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>• Ability to stand for prolonged periods of time, counting, calculating and computer processing operations.</p><p>• Ability to lift 30 lbs. unassisted</p><p>• Constantly operate a computer and other office machinery</p><p>• Kneeling, stooping, crouching, reaching for things on shelving with assisted ladders throughout the duration of the shift</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 34463PandoLogic. Keywords: Assistant Store Manager, Location: Loxahatchee, FL - 33470</p></div>","company":{"companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"Loxahatchee, FL, USA","city":"Loxahatchee","stateProvince":"FL"},"frontendLink":"/job-posting/surterra-wellness/customer-care-representative/7773c5a2f5f9cd3532db0866da0a7377","title":"Customer Care Representative","hash":"7773c5a2f5f9cd3532db0866da0a7377","postingUrl":"https://lensa.com/customer-care-representative-jobs/loxahatchee/jd/8813cfd42e5feeb8d6c37cc0a7538561"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p><b>Responsibilities</b></p><p>• Greet and Check-in customers as they enter</p><p>• Verification of customer ID and cannabis card status</p><p>• Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</p><p>• Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</p><p>• Dispense medication and collect payment via POS register (cash, debit, etc)</p><p>• Deliver medications to patients</p><p>• Collect and secure payment in form of debit, credit, and cash</p><p>• Safely transport product and cash to/from home dispensary</p><p>• Maintain strict controls on product, cash, and patient data at all times</p><p>• Stay current with latest industry and product knowledge</p><p>• Support all marketing and sales efforts of the company to ensure sales goals are met</p><p>• Perform other regular duties related to maintaining a safe and clean retail store environment as needed</p><p><b>Qualifications</b></p><p>• Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience.</p><p>• High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</p><p>• Applicants must be 21 years or older and hold a valid license.</p><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</p><p>Job Type: Part-time</p><p>Pay: $15.00 - $15.80 per hour</p><p><b>Schedule:</b></p><p>• Day shift</p><p><b>COVID-19 considerations:</b></p><p>For the safety of you and the team, we require proof of COVID-19 vaccination before hire.</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"St. Petersburg, FL, USA","city":"St. Petersburg","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/e4c44dcca6bb09a4ff0ac4f8d7c023aa","title":"Customer Service Associate","hash":"e4c44dcca6bb09a4ff0ac4f8d7c023aa","postingUrl":"https://www.salary.com/job/vidacann/customer-service-associate/eab6e0fb-78b2-4958-9b5c-c139982fba6e"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p><b>Responsibilities</b></p><p>• Greet and Check-in customers as they enter</p><p>• Verification of customer ID and cannabis card status</p><p>• Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</p><p>• Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</p><p>• Dispense medication and collect payment via POS register (cash, debit, etc)</p><p>• Deliver medications to patients</p><p>• Collect and secure payment in form of debit, credit, and cash</p><p>• Safely transport product and cash to/from home dispensary</p><p>• Maintain strict controls on product, cash, and patient data at all times</p><p>• Stay current with latest industry and product knowledge</p><p>• Support all marketing and sales efforts of the company to ensure sales goals are met</p><p>• Perform other regular duties related to maintaining a safe and clean retail store environment as needed</p><p><b>Qualifications</b></p><p>• High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</p><p>• Applicants must be 21 years or older and hold a valid license.</p><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</p><p>Job Type: Part-time</p><p>Pay: $15.00 - $15.80 per hour</p><p><b>Schedule:</b></p><p>• Day shift</p><p><b>COVID-19 considerations:</b></p><p>For the safety of you and the team, we require proof of COVID-19 vaccination before hire.</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>License/Certification:</b></p><p>• Driver's License (Preferred)</p><p><b>Work Location:</b></p><p>• On the road</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Bonita Springs, FL, USA","city":"Bonita Springs","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/3bacc15cbaf6134044b6d45e45e74f72","title":"Customer Service Associate","hash":"3bacc15cbaf6134044b6d45e45e74f72","postingUrl":"https://www.salary.com/job/vidacann/customer-service-associate/7f455963-fde4-456f-8d66-9a11d64e33e3"},{"employmentType":"Permanent","postedOn":"14 days ago","description":"<div><p><b>Basic Function: </b></p><p>Under the direction of the Store Manager, the main role of this position is to provide a superior customer service experience to every person that enters the store. You will be responsible for greeting each customer, inquiring about their needs, providing the education they require to make a well-informed purchase. The expectation is that every customer will be 100% satisfied, guaranteed to return. This position may rotate from floor to checkout, therefore accurate entry of orders into the POS system, dispensing change and receipts and balancing the till at the end of the shift is required.</p><p><b>Responsibilities &amp; Tasks: </b></p><p>1. Develop and maintain strong customer service skills.</p><p>2. Maintain up to date knowledge of all products being sold in the store so that you can educate customers on cannabis products and accurately relay information.</p><p>3. Maintain confidentiality and privacy of company business and customer information.</p><p>4. Double check every order for accuracy with the customer.</p><p>5. Navigate the POS system, provide accurate change and receipts and balance till.</p><p>6. Sign in and out of shift to ensure proper reconciliation of hours.</p><p>7. Comply with all company policies and procedures, code of conduct and government legislations.</p><p>8. Promote the safe use of cannabis.</p><p>9. Contribute to the cleanliness of store by assisting with shift cleaning tasks.</p><p>10. Maintain a healthy and safe workplace at all times or take corrective action.</p><p>11. Work co-operatively with others in a team orientated approach.</p><p>12. Participates in training and professional development as required.</p><p>13. Represent the company in a professional manner at all times.</p><p>14. Participates in team meetings.</p><p>15. Participates in monthly meeting with supervisor.</p><p>16. Communicate in a professional manner at all times.</p><p>17. Utilize the problem solving model to address any conflicts that may arise.</p><p>18. Remain abreast on all internal communication forums.</p><p>Job Type: Permanent</p><p>Salary: $17.00 per hour</p><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Weekends</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Licence/Certification:</p><ul><li>Cannsell License (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Cannabis Supply Company"},"location":{"country":"Canada","address":"Kitchener-Waterloo, ON","city":"Kitchener-Waterloo","stateProvince":"ON"},"frontendLink":"/job-posting/cannabis-supply-company/customer-service-representative/8c49ce8d0e9c9676d4df740a548f3b94","title":"Customer Service Representative","hash":"8c49ce8d0e9c9676d4df740a548f3b94","postingUrl":"https://ca.indeed.com/job/customer-service-representative-3c0b302961c2518d"}]