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Call Center Customer Service Representative

Ramsoft IT Services Private Limited Raleigh, NC 27607 Full-time
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Position: Customer Technical Support Representative

Contract: 06 months

Location: Raleigh, NC

Client: Peraton- 19684-1

Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our client’s, the US Postal Service, website.

Incumbent must have a good understanding of the general/technical aspects of a Tier 1 Help Desk. He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment. The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.

Scope:

  • Point of contact (POC) for feature/function and level one support problems originated by supported end-users.
  • Provide problem resolution via email and/or live chat response using knowledgebase and template responses that are created to instantly respond to chat sessions and/or email inquiries.
  • Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters set by managers/team leads.
  • Maintain end-to-end problem ownership of chat and email sessions. Incumbents will be required to handle up to three chat sessions at one time.
  • Usage of common commercial off the shelf (COTS) applications such as Salesforce C360, along with other proprietary applications to provide live chat services and email resolution type responses.
  • Support various Tier 1 platforms as directed by management/team lead(s).

Peraton Proprietary InformationQualifications:

Education and Experience Requirements:

  • A high school diploma or equivalent, minimally. A two or four-year post-high school degree in a technical field is preferred.
  • May hold entry level certification(s) in field of work.
  • Must have, a minimum of two years of work experience in a helpdesk or call center environment. Previous experience supporting customers via live chat is preferred.Skills Set:
  • Candidates must be able to type a minimum 45 WPM.
  • Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include:

o Skype for Businesso Microsoft Outlooko Live Chat and/or any Customer Relationship Management (CRM) software tools. * Possesses the ability to successfully manage and prioritize concurrent task, i.e., handling two chat sessions at one time.

  • Showcase the ability to communicate well (orally and in written) when working with the client’s consumers/customers.
  • Positive attitude and work ethic are a must.
  • Self-motivated.
  • Ability to work well alone or within a team setting.Additional Provisions:
  • Pass both a client mandated clearance process to include drug screening, criminal history and credit checks.
  • Please note that any usage and detection of cannabis with or without a prescription will result in a failed US Postal clearance regardless of the legalization under State Laws.
  • Once candidate’s resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.
  • If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.
  • All candidates must be a US Citizen, or have permanent residence status (Green Card).
  • Candidate must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months’ travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
  • All overtime must be pre-approved in writing by the client manager or his/her designated representative.

Peraton Proprietary Information * Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time.

  • The enforced dress code is business casual when in the office.Place, period of performance and bill rate:
  • Hours of support:

o The standard work week for staff will be 5 days a week and 8 hours per day with a work week of Sun – Thurs or Tues – Sat.o This is shift work - 1st shift is 6am - 2pm, 2nd shift is 2pm - 10pm, 3rd shift is 10pm – 6am. * Location: 2610 Wycliff Road, Ste 201, Raleigh, NC 27607-3073

  • PoP: through 6/30/2022
  • Work on site: Yes - Currently remote until COVID resides

Job Type: Full-time

Salary: $18.00 per hour

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer support: 1 year (Preferred)
  • Windows: 1 year (Preferred)
  • iOS: 1 year (Preferred)

Work Location: One location

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The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.</p><p><b>Scope: </b></p><ul><li>Point of contact (POC) for feature/function and level one support problems originated by supported end-users.</li><li>Provide problem resolution via email and/or live chat response using knowledgebase and template responses that are created to instantly respond to chat sessions and/or email inquiries.</li><li>Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters set by managers/team leads.</li><li>Maintain end-to-end problem ownership of chat and email sessions. Incumbents will be required to handle up to three chat sessions at one time.</li><li>Usage of common commercial off the shelf (COTS) applications such as Salesforce C360, along with other proprietary applications to provide live chat services and email resolution type responses.</li><li>Support various Tier 1 platforms as directed by management/team lead(s).</li></ul><p>Peraton Proprietary Information<b>Qualifications: </b></p><p>Education and Experience Requirements:</p><ul><li>A high school diploma or equivalent, minimally. A two or four-year post-high school degree in a technical field is preferred.</li><li>May hold entry level certification(s) in field of work.</li><li>Must have, a minimum of two years of work experience in a helpdesk or call center environment. Previous experience supporting customers via live chat is preferred.<b>Skills Set: </b></li><li>Candidates must be able to type a minimum 45 WPM.</li><li>Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include:</li></ul><p>o Skype for Businesso Microsoft Outlooko Live Chat and/or any Customer Relationship Management (CRM) software tools. * Possesses the ability to successfully manage and prioritize concurrent task, i.e., handling two chat sessions at one time.</p><ul><li>Showcase the ability to communicate well (orally and in written) when working with the client’s consumers/customers.</li><li>Positive attitude and work ethic are a must.</li><li>Self-motivated.</li><li>Ability to work well alone or within a team setting.<b>Additional Provisions: </b></li><li>Pass both a client mandated clearance process to include drug screening, criminal history and credit checks.</li><li>Please note that any usage and detection of cannabis with or without a prescription will result in a failed US Postal clearance regardless of the legalization under State Laws.</li><li>Once candidate’s resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.</li><li>If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.</li><li>All candidates must be a US Citizen, or have permanent residence status (Green Card).</li><li>Candidate must have lived in the United States for the past 5 years.</li><li>Cannot have more than 6 months’ travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)</li><li>All overtime must be pre-approved in writing by the client manager or his/her designated representative.</li></ul><p>Peraton Proprietary Information * Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time.</p><ul><li>The enforced dress code is business casual when in the office.Place, period of performance and bill rate:</li><li>Hours of support:</li></ul><p>o The standard work week for staff will be 5 days a week and 8 hours per day with a work week of Sun – Thurs or Tues – Sat.o This is shift work - 1st shift is 6am - 2pm, 2nd shift is 2pm - 10pm, 3rd shift is 10pm – 6am. * Location: 2610 Wycliff Road, Ste 201, Raleigh, NC 27607-3073</p><ul><li>PoP: through 6/30/2022</li><li>Work on site: Yes - Currently remote until COVID resides</li></ul><p>Job Type: Full-time</p><p>Salary: $18.00 per hour</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer support: 1 year (Preferred)</li><li>Windows: 1 year (Preferred)</li><li>iOS: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Ramsoft IT Services Private Limited"},"location":{"country":"United States","address":"Raleigh, NC 27607","city":"Raleigh","stateProvince":"NC"},"frontendLink":"/job-posting/ramsoft-it-services-private-limited/call-center-customer-service-representative/2a4d04db1a95bebe4fe4e98d463f7a99","title":"Call Center Customer Service Representative","category":"Retail","hash":"2a4d04db1a95bebe4fe4e98d463f7a99","postingUrl":"https://www.indeed.com/job/call-center-customer-service-representative-606476b221a9a327"},{"function":["Customer Service"],"postedOn":"6 days ago","description":"<div><div><p>Cansortium Inc is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania and Texas as Fluent Cannabis, as well as in Michigan through its in-market partner. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance is unmatched.</p><br /><p></p><p>We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.</p><br /><p></p><p>Find out more at www.getfluent.com. Follow us on LinkedIn and Indeed.</p><br /><p></p><p><b>ROLE SUMMARY</b></p><br /><p></p><p>The overall purpose of the Customer Service Representative is to be responsible for delivering efficient, high quality customer service to patients, patients’ representatives, providers, and state agencies. Answer calls in a professional, pleasant, and courteous manner within 30 seconds. Receives and responds to all phone calls/inquiries, questions, and concerns in all areas. Able to prioritize patient needs and provide accurate information based on physician recommendations. Other duties may be assigned.</p><br /><p></p><p><b>HOURS</b><br />Call Center schedules: (All shifts require availability on Weekends/Holidays)</p><p>Shift A - 8:30A-5:00P (5 SHIFTS)</p><p>Shift B - 9:00A-5:30P (5 SHIFTS)</p><p>Shift C - 9:30A-6:00P (5 SHIFTS)</p><p>Shift D - 10:00A-6:30P (5 SHIFTS)</p><p>Shift E - 10:30A-7:00P (5 SHIFTS)</p><p>Shift F - 11:00A-7:30P (5 SHIFTS)</p><p>Shift G - 12:00P-8:30P (5 SHIFTS)</p><br /><p></p><p><b>KEY RESPONSIBILITIES</b></p><br /><p></p><ul><li>Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.</li><li>Escalate client-related issues to the appropriate staff member.</li><li>Assist in running standard and client reports as directed.</li><li>Exercise discretion to client information following established HIPPA protocols.</li><li>Establishes policies by entering client data and/or confirming pricing if applicable.</li><li>Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.</li><li>Accomplishes tasks and organization mission by completing related results as needed.</li><li>Updates job knowledge by learning new products descriptions.</li><li>Responsible to be updated with new rules and regulations.</li><li>Coordinate with other departments as appropriate.</li><li>May assist with the training of newly hired personnel.</li><li>Maintain clean and well–organized department.</li><li>Performs other duties as assigned.</li></ul><br /><p></p><p><b>QUALIFICATIONS/EXPERIENCE</b></p><ul><li>Bilingual English/Spanish (preferred not required)</li><li>Ability to maintain the highest level of confidentiality.</li><li>Process all correspondences with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.</li><li>Complies with all organizational policies regarding ethical and compliant business practices.</li><li>Excellent verbal and written communications skills and ability to work effectively on a team.</li><li>Strong attention detail.</li><li>Able to work under pressure.</li><li>Sales background preferred (not required)</li><li>Availability to work long hours and flexible scheduled days including weekends (located in Wynwood area).</li></ul><br /><p></p><p><b>SKILLS/INTERESTS</b></p><ul><li>Must be a multitasker, with the ability to work on several requests simultaneously without losing focus.</li><li>Organization and initiative, good communications skills, critical thinking, proactive, problem-solving, time management, discretion and confidentiality are essential attributes.</li><li>Thrive in a fast-paced environment.</li><li>Ability to build good relationships. There will be frequent contact with internal and external people, either face to face or by telephone or email.</li><li>Strong attention detail.</li><li>Able to work under pressure.</li><li>Teamwork- collaborating with others to improve overall standards of work and service.</li><li>Proficiency with MS Office applications, Excel, Word and Power Point</li></ul><p><b>SUPERVISORY RESPONSIBILITIES</b></p><br /><p></p><p>This position has no supervisory responsibility.</p><br /><p></p><p><b>WORK ENVIRONMENT</b></p><br /><p></p><p>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.</p><br /><p></p><p><b>PHYSICAL DEMANDS</b></p><br /><p></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be able to speak and hear. Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms and ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.</p><br /><p></p><p><b>POSITION TYPE / EXPECTED HOURS OF WORK</b></p><br /><p></p><p>This position regularly requires long hours and frequent weekend work.</p><br /><p></p><p><b>TRAVEL</b></p><br /><p></p><p>Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.</p><br /><p></p><p><b>REQUIRED EDUCATION and EXPERIENCE</b></p><br /><p></p><p>High School Diploma/ GED</p><p>Minimum of 3 years of experience in customer service/or related clinical environment, preferably in a medical specialty practice or other healthcare related occupation with transferable skills</p><br /><p></p><p><b>PREFERRED EDUCATION and EXPERIENCE</b></p><br /><p></p><p>Bachelor’s degree or Some college preferred</p><br /><p></p><p><b>ADDITIONAL REQUIREMENTS</b></p><p><i>Per state law, must be at least 21 years of age.</i></p><p><i>Must successfully pass a drug screening</i></p><p><i>Must successfully complete a comprehensive background check</i><i>.</i></p><p><i>Must have reliable transportation and a valid driver’s license</i></p><p><i>Must be trustworthy and reliable</i></p><br /><p></p><p><b>OTHER DUTIES</b></p><br /><p></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><br /><p></p><p><b>AAP/EEO Statement</b></p><br /><p></p><p>Fluent is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.</p><br /><p></p><p><b>COMPANY BENEFITS</b></p><br /><p></p><p>Fluent provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental and vision insurance, paid time-off program and non-matching 401k plan.</p><br /><p></p><p><b>Please note</b><b>: Only shortlisted candidates will be contacted.</b></p></div></div>","company":{"companyType":"Public/Established","name":"Fluent Cannabis Care","logoUrl":"/logos/fluent-cannabis-care-cd25d4c245a5a85649351a73a85e3dbb.png"},"location":{"country":"United States","address":"Miami, FL 33137","city":"Miami","stateProvince":"FL"},"frontendLink":"/job-posting/fluent-cannabis-care/customer-service-representative/f68ceec96b411ce2079975cffc8a4399","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"f68ceec96b411ce2079975cffc8a4399","postingUrl":"https://www.indeed.com/job/customer-service-representative-d5f859abb78a1a71"},{"employmentType":"Full-time, Casual","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found: https://www2.gov.bc.ca/gov/content/careers-myhr/all-employees/safety-health-well-being/health/covid-19/covid-19-vaccination-policy-for-bc-public-service-employees</p><p>Do you have experience providing exceptional customer service? If yes and you are looking for an empowering place to build your career, with opportunities to progress, then consider starting an exciting career with one of BC’s Top 100 Employers since 2009.</p><p>The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.</p><p>We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.</p><p>The Customer Care Representative is responsible for assisting in the delivery of superior customer service for order placement, order status and tracking, order changes and returns placed by licensee retail stores, independent wine stores, rural agency stores, duty free stores and licensed establishments selling beverage alcohol in BC.</p><p>Must be minimum 19 years of age. A criminal record check is required.</p><p><b>Position Requirements: </b></p><p><b>Education and Experience: </b></p><p>Minimum of two years recent*, related experience in a customer service capacity servicing internal and external clients/customers and successful completion of a certificate/diploma.</p><p>Preference may be given to those candidates with experience in a call centre environment.</p><p>* Recent is defined as occurring within the last five years.</p><p><b>How to Apply &amp; Application Requirements: </b></p><p>To be considered for this opportunity, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process. To request a copy of the job description, please contact Human Resources at <span><a href=\"tel:+1-604-252-8565\">604-252-8565</a></span>.</p><p>Job Types: Full-time, Casual</p><p>Salary: $23.49 per hour</p><p>Benefits:</p><ul><li>Casual dress</li><li>Employee assistance program</li><li>On-site gym</li><li>On-site parking</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>On call</li></ul><p>COVID-19 considerations:<br />Temporary remote work<br />Physical distancing, daily health checks are conducted, masks are mandatory in all common areas at Head Office.</p><p>Work remotely:</p><ul><li>Temporarily due to COVID-19</li></ul></div>","company":{"companyType":"Government","name":"BC Liquor Distribution Branch","logoUrl":"/logos/bc-liquor-stores-0b0a7e4c37734c591e05c3a8aca37857.jpeg"},"location":{"country":"Canada","address":"Burnaby, BC","city":"Burnaby","stateProvince":"BC"},"frontendLink":"/job-posting/bc-liquor-distribution-branch/customer-care-representative/d9fce4d67ef3960682d22018613ee61d","title":"Customer Care Representative","category":"Government","hash":"d9fce4d67ef3960682d22018613ee61d","postingUrl":"https://ca.indeed.com/job/customer-care-representative-32a15432bc803651"},{"function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>Position Title: Server / Reception / Inventory/ Delivery Driver</p><p>Reports To: Retail Management</p><p><b>Position Summary:</b></p><p>One Plant is opening its 9th California retail store in beautiful Palm Springs. One Plant is creating an educational and inviting atmosphere, where patients and customers can comfortably learn about cannabis and purchase cannabis products at the same time. This position requires a motivated, passionate and detail-oriented candidate to provide the highest levels of customer service in a licensed retail cannabis store. You will be the first point of contact for customers in the retail space and will educate our customers on product offerings, handle cash transactions, assist with inventory management, comply with CA state regulations, maintain facility cleanliness, and any other duties assigned by management. This job operates in a professional retail store environment. This position regularly requires a flex schedule, long hours, nights, weekend work, and holiday availability.</p><p><b>Essential Duties and Responsibilities:</b></p><p>• Welcome and greet customers as they enter the store.</p><p>• Offer help and provide best-in-class customer service.</p><p>• Answer customer questions and concerns.</p><p>• Attend to the unique and individual shopping needs of each customer.</p><p>• Upsell when appropriate; promote current sales, promotions, coupon deals, etc.</p><p>• Adhere to all company-wide policies, process, procedures, and requirements</p><p>• Maintain a clean, sanitary, and organized work environment.</p><p>• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.</p><p>• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures. Model best-in-class service experience that consistently exceeds our customer’s expectations.</p><p>• Comply with company cash handling policies, procedures, and reporting requirements.</p><p>• Accountable for accurately utilized the Point of Sale system.</p><p>• Help organize back-stock and perform inventory counts.</p><p>• Contribute to a work environment that is positive and compliant with established policies and procedures.</p><p>• Organize and replenish stock on the sales floor and ensure the presence of the store is well maintained.</p><p>• Comply with all HR policies.</p><p>• Cleaning; any time away from your register and you’re not restocking make sure the store is always tidy, well-merchandised, and properly stocked.</p><p>• Report anything unusual, or any major incidents, to management.</p><p>• Work as a team to achieve sales goals.</p><p>• Other duties as assigned by the management team.</p><p><b>Required Qualifications:</b></p><p>• Applicants must be 21+ years of age</p><p>• Regular attendance</p><p>• High School Diploma or GED equivalent required</p><p>• Must be willing to work all shifts, weekends, and Holidays</p><p>• Computer literate; familiarity using POS systems</p><p>• One or more years of experience in retail sales or customer service preferred</p><p>• Must have reliable transportation</p><p>• Excellent interpersonal, verbal, and written communication skills</p><p>• Best-in-class customer service skills</p><p>• Working knowledge of cannabis and cannabis goods available for retail sale.</p><p>• Understanding Local, State, and Federal laws and regulations</p><p>• Strong attention to detail and must have a team-player mentality</p><p>• Ability to deal with problems and resolve them in an efficient and professional manner</p><p>• Bilingual in English/Spanish preferred</p><p><b>Job Types:</b></p><p>• Full-time, Part-time</p><p><b>Benefits:</b></p><p>• Employee discount</p><p><b>Schedule:</b></p><p>• Monday to Sunday</p><p>• Day shift</p><p>• Night Shift</p><p>• Holidays</p><p>• Weekends</p><p><b>Supplemental Pay:</b></p><p>• Tips</p><p><b>Experience:</b></p><p>• Customer Service: 2 years (Preferred)</p><p>• Entry Level</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Hours per week:</b></p><p>• 15-30</p><p>• 30-39</p><p><b>Pay frequency:</b></p><p>• Every other week</p><p><b>Paid Training:</b></p><p>• Yes</p><p><b>Management:</b></p><p>• General Manager</p><p>• Assistant General Manager</p><p><b>Employees working per shift:</b></p><p>• 6 - 8</p><p><b>Benefit Conditions:</b></p><p>• Waiting period may apply</p><p><b>Work Remotely:</b></p><p>• No</p><p><b>COVID-19 Precaution(s):</b></p><p>• Personal protective equipment provided or required</p><p>• Plastic shield at work stations</p><p>• Social distancing guidelines in place</p><p>• Sanitizing, disinfecting, or cleaning procedures in place</p><p>• Equal Employment Opportunity Policy</p><p>One Plant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of</p><p>any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history</p><p>or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any</p><p>other characteristics protected by federal, state, or local laws</p></div>","company":{"name":"Captor Retail Group Inc"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/captor-retail-group-inc/customer-service-cannabis/8ea630f3f41000786c5c1922a4feb279","title":"Customer Service Cannabis","category":"Retail","hash":"8ea630f3f41000786c5c1922a4feb279","postingUrl":"https://jobs.laimoon.com/jobs/externalview/31519191"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>The Call Center Agent has integrity, customer service skills and knowledge to serve and guide patients in a retail Call Center environment with the goal of an ensuring an excellent patient experience.</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES: </b></p><ul><li>Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.</li><li>Answer patient phone calls in a prompt and friendly manner.</li><li>Placing patient orders via online POS/ordering systems.</li><li>Ensuring that the Call Center is always clean and well-organized.</li><li>Help with educating customers on their selected cannabis products.</li><li>Correctly and accurately input data such as intake forms, updating patient documentation, etc.</li><li>Checking customers' identification documents to verify active status with the Virginia Board of Pharmacy.</li><li>Maintain HIPAA compliance surrounding patient records, dispensary records etc.</li><li>Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge</li><li>Maintain in-depth knowledge of the current medical cannabis law, industry trends, and regulations, and communicate changes to staff and patients</li></ul><p><b>EDUCATION: </b><br />High school diploma or General Education Diploma (GED) preferred<br /><b>EXPERIENCE: </b><br />Previous experience in a dispensary or cannabis production setting preferred<br /><b>SKILLS: </b></p><ul><li>Ability to answer patient questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption.</li></ul><p>Excellent communication and problem-solving skills<br />Exceptional customer service skills.<br />Proficiency in computer skills: Knowledge of Windows operating systems required, knowledge of Microsoft Suite (Word, Excel, Powerpoint, etc) recommended.<br />Ability to stay on-task with and without direct supervision.</p><p>Location: 2804 Decatur Street, Richmond, VA 23224</p><p>Job Type: Full-time</p></div>","company":{"companyType":"Growth","name":"Green Leaf Medical of Virginia, LLC"},"location":{"country":"United States","address":"Richmond, VA 23224","city":"Richmond","stateProvince":"VA"},"frontendLink":"/job-posting/green-leaf-medical-of-virginia-llc/call-center-agent/fa3ae99242d2cfedc8fb87efb2628765","title":"Call Center Agent","category":"Manufacturing","hash":"fa3ae99242d2cfedc8fb87efb2628765","postingUrl":"https://www.indeed.com/job/call-center-agent-1c94bbc2f072d410"},{"salaries":[{"salaryStart":"$18k","salaryEnd":"$38k","currency":"US","source":"ZipRecruiter","position":"Customer Service Agent","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Agent-Salary--in-Illinois"},{"salaryStart":"$28k","salaryEnd":"$46k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/il"},{"salaryStart":"$23k","salaryEnd":"$45k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/davenport-customer-service-representative-salary-SRCH_IL.0,9_IM224_KO10,41.htm"}],"function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>]]&gt;COMPANY OVERVIEW Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY Cresco Labs is seeking a Customer Care Agent to join our corporate Customer Care team based remotely in Chicago, IL. We are looking for someone who is service minded and passionate about helping others. The Customer Care Agent will be responsible for fielding support requests from Cresco Labs' customer service channels. They will work with Cresco Labs corporate brand, and retail accounts to ensure up to date and adequate information is being shared with patients and the online public. CORE JOB DUTIES Assist by troubleshooting, navigating retail and brand websites, or understanding more about Cresco Labs products via online support queues Help medical patients and adult use customers make the right choices by knowing how the different methods of cannabis affect them differently Field incoming phone calls via the Sunnyside Hotline and other support channels for new and returning customers or patients Document feedback from customers in an organized and streamlined way Communicate in the event that a consumer has a dramatic or health-threatening reaction to our product Providing customers with clear directions on product replacement and refunding if necessary Other duties as assigned REQUIRED EXPERIENCE, EDUCATION AND SKILLS 1-2 years' experience in a customer service capacity - preferably in an online support environment Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment Confidence to self-manage and work independently in a fast-paced, constantly changing environment Familiar with the utility and function of Zendesk or other customer ticketing platforms preferred ADDITIONAL REQUIREMENTS Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Availability to work nights, weekends and holidays as need. (40 hours per week, being flexible to work between the hours of 8:00AM to 9:00PM) Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability stat</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Illinois City, IL, USA","city":"Illinois City","stateProvince":"IL"},"frontendLink":"/job-posting/cresco-labs/customer-care-agent/9f47c7b8304f6ff0e3616453fe1bac22","title":"Customer Care Agent","category":"Manufacturing","hash":"9f47c7b8304f6ff0e3616453fe1bac22","postingUrl":"https://jooble.org/jdp/2625829276305651551/Customer-Care-Agent-Illinois-City%2C-IL","salary":"$18k - $38k"},{"salaries":[{"salaryStart":"$58k","salaryEnd":"$undefined","currency":"US","source":"Payscale","position":"Support Technician, Information Technology (IT)","type":"per year (median)","url":"https://www.payscale.com/research/US/Job=Support_Technician%2C_Information_Technology_(IT)/Hourly_Rate/1dad0fff/Colorado-Springs-CO-Help-Desk-Desktop-Support"},{"salaryStart":"$28k","salaryEnd":"$53k","currency":"US","source":"Glassdoor","position":"Help Desk Technician","type":"per year","url":"https://www.glassdoor.com/Salaries/boulder-help-desk-technician-salary-SRCH_IL.0,7_IM110_KO8,28.htm"},{"salaryStart":"$43k","salaryEnd":"$68k","currency":"US","source":"Salary.com","position":"Help Desk Support","type":"per year","url":"https://www.salary.com/research/salary/benchmark/help-desk-support-salary/co"}],"function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Come work in the fast paced cannabis industry! We are hiring a Help Desk / Camera Support Technician based in the Garden City (right by Greeley) area.</p><p>The person in this role will need the ability and willingness to drive to our other locations as needed. These locations are in Milliken, Fort Morgan, Sedgwick, and Denver</p><p><b>General Info :</b></p><p>Heavy preference will be given to candidates who already have their badge to work in the cannabis industry in Colorado. If you don't already have that, you can apply with the State of Colorado .</p><p>This is required to begin working.</p><p>The general hours for this role will be Monday - Friday 8 am - 5 pm, but there may be other hours when needed. The stores you will be supporting are open 7 days per week from 8 am until 10 pm.</p><p>This is a full time position, and you will generally be scheduled 40 hours per week.</p><p>Pay - $22-26 / hour depending on experience and qualifications.</p><p>We offer a competitive benefits package, including Health Insurance (Kaiser), Dental Insurance (Delta Dental), Vision (VSP), and Gap / Accident / Illness Insurance (Transamerica).</p><p>Employees also receive an employee discount in all of our stores!</p><p>Our culture is full of fun times and camaraderie! After all, we ARE in the cannabis industry! We do our best to make the work day enjoyable, while also meeting the needs of the business, and following the rules set by the state.</p><p>While this is not a role that helps customers, you will be working on the sales floor often, so willingness to be friendly and welcoming to customers is important.</p><p><b>Job Description :</b></p><p>Our ideal staff member is an enthusiastic, highly motivated individual with a professional, friendly and cheerful attitude.</p><p>This position requires a reliable team player who is eager to jump in and learn about our systems and processes. Previous IT, network, and security camera maintenance experience are critical.</p><p>Employee should be able to maintain productivity throughout working hours and able to prioritize job duties accordingly.</p><p><b>Job Duties :</b></p><p>• Administer network and data security, including directory, group policy, firewalls, virus protection, and email security</p><p>• Perform data backups to ensure all company-owned work is saved</p><p>• Install and update network system improvements</p><p>• Install and configure wireless networking equipment</p><p>• Monitor servers, LAN / WAN, and Wi-Fi to ensure full coverage</p><p>• Assist with the design, implementation, and support of new software and features</p><p>• Assist with installation of IP / Analog CCTV systems</p><p>• Run Cat5 / 6 as needed cabling</p><p>• Evaluate connectivity issues, equipment, and software and hardware</p><p>• Respond to IT issues; hardware maintenance, software, networking, etc.</p><p>• Provide helpdesk and technical support either by phone, remote access, or site visits</p><p>• Oversee troubleshooting for system errors</p><p>• Set up equipment for new users and employees</p><p>• Consult with vendors and clients to integrate and update company technology</p><p>• Ensure system optimization for all technology resources</p><p>Information Technology Requirements and Qualifications</p><p>• High school degree or equivalent; bachelor's degree in computer science, information systems, or related field preferred</p><p>• Industry certification CompTIA A+, CompTIA Net+ certification, or other related IT professional certification preferred</p><p>• Must meet all state-required licensure / certification.</p><p>• Preference given to candidates with the following : CASP, Sec+, Net+,CCNA</p><p>• Minimum 2 years' experience in an information technology role</p><p>• Experience working with network and server management support</p><p>• Up-to-date knowledge of new systems, information, software, hardware, and upgrades</p><p>• Excellent written and verbal communication skills</p><p>We are an EEO Employer.</p><p>Last updated : 2022-01-15</p></div>","company":{"name":"Nature's Herbs and Wellness / High Plainz Strains"},"location":{"country":"United States","address":"Garden City, CO, USA","city":"Garden City","stateProvince":"CO"},"frontendLink":"/job-posting/natures-herbs-and-wellness-high-plainz-strains/help-desk-support-technician/f8b4bc3c54eb5f7fa9b82352f5fc3df0","title":"Help desk support technician","category":"Medical & Healthcare","hash":"f8b4bc3c54eb5f7fa9b82352f5fc3df0","postingUrl":"https://www.talent.com/view?id=aa365f1da0c0","salary":"$58k - $undefined"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p><b>Responsibilities</b></p><ul><li>Greet and Check-in customers as they enter</li><li>Verification of customer ID and cannabis card status</li><li>Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</li><li>Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</li><li>Dispense medication and collect payment via POS register (cash, debit, etc)</li><li>Maintain strict controls on product, cash, and patient data at all times</li><li>Stay current with latest industry and product knowledge</li><li>Support all marketing and sales efforts of the company to ensure sales goals are met</li><li>Perform other regular duties related to maintaining a safe and clean retail store environment as needed</li></ul><p><b>Qualifications</b></p><ul><li>High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</li><li>Applicants must be 21 years or older and hold a valid license.</li></ul><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p><i>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</i></p><p>Job Type: Part-time</p><p>Pay: From $15.55 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />For the safety of you and the team, we require proof of COVID-19 vaccination before hire.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Cape Coral, FL 33904","city":"Cape Coral","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/cd5d1aa0656e01087cb0522bb1c69203","title":"Customer Service Associate","category":"Agriculture & Farming","hash":"cd5d1aa0656e01087cb0522bb1c69203","postingUrl":"https://www.indeed.com/job/customer-service-associate-b695c5edf7b39599"},{"employmentType":"Full-time, Part-time","function":["Retail","Customer Service"],"postedOn":"3 days ago","description":"<div><p>Dispensary Sales Associates directly interact with all Patients/Caregivers and advise them compliantly on the products (medical cannabis products and non-medical cannabis products) that are for sale. Dispensary Sales Associates are responsible for both managing money and inventory and elevating the customer experience above all else. A Dispensary Sales Associate is also trained to work at the Check-In Vestibule. The Dispensary Sales Associate working the Check-In Vestibule is the first face a customer. This employee must be enthusiastic, friendly, and able to provide basic information regarding the dispensary and its products.</p><p>Daily Responsibilities as Dispensary Sales Associate</p><ul><li>Ensure an excellent customer experience:</li><li>Providing the customer experience to whoever walks through the door.</li><li>Building rapport with customers to ensure they become repeat customers.</li><li>Welcoming each person entering the dispensary with a warm, friendly greeting.</li><li>Educating customers on Kind Castle message, strains, products, delivery methods, potency, proper storage of medicine, serving size, and tolerance.</li><li>Guide Customers to appropriate resources including website and internet menus.</li><li>Must be on time and prepared for all scheduled shifts.</li><li>Verify that customers are qualified and active with the Commission by:</li><li>Conducting customers check-in and all ID checking (both at front desk and again before purchase).</li><li>Conducting customers entry into Metrc systems.</li><li>Answer phones appropriately and maintain proper phone etiquette.</li><li>Allocate guest badges and provide oversight on all vendor/visitor sign-ins to remain compliant.</li><li>Complete daily checklists (AM or PM), maintain the Dispensary facility appearance and cleanliness, daily store opening and closing duties.</li><li>Maintain compliance following all Kind Castle procedures when completing a sale.</li><li>Keep updated on and provide Patients/Caregivers with accurate knowledge of product price points.</li><li>Utilize product upsell lists appropriately.</li><li>Ensure the security of all money and inventory on the sales floor or in designated Point-of-Service stations.</li><li>Maintain workstations in an orderly manner.</li><li>Keep updated on all aspects of cannabis dispensary operations (legal, regulatory, technology, and research) and share that information with dispensary staff, training them in a timely fashion.</li></ul><p>Basic Qualifications</p><ul><li>Must possess Colorado MED Support/ Key Badge.</li><li>High School Diploma required.</li><li>Must be over the age of 21.</li><li>Customer service or sales experience required, cannabis industry experience preferred.</li><li>Proven cash-handling skills and ability to maintain large amounts inventory.</li><li>Success working closely with a myriad of different personality types.</li><li>Genuine enthusiasm and love for cannabis and the cannabis industry.</li><li>Must possess basic knowledge of cannabis weights, industry products, strain classifications, genetics, and compliance.</li><li>Positive attitude in high volume sales settings.</li><li>Can work long hours at standing sales stations.</li><li>Proficiency with Microsoft Suite and Apple OS.</li><li>Good communication skills including ability to speak and work proactively with customers.</li><li>Attention to detail.</li><li>Willingness to work flexible schedule including extended days, evenings, and weekend hours.</li></ul><p>Dispensary Sales Associate(s):</p><ul><li>The Dispensary Sales Associate(s) will be reporting directly to the Asst. Manager(s). This position comes with ample opportunity to grow within the company.</li></ul><p>Benefits:</p><ul><li>Competitive employee discount</li><li>Set schedule (as much as possible)</li><li>Tips</li><li>Advancement opportunities</li></ul><p>Job Types: Full-time, Part-time</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Ability to commute/relocate:</p><ul><li>Nederland, CO 80466: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Cash handling: 3 years (Preferred)</li><li>Budtending: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>Colorado MED Badge (Required)</li></ul><p>Work Location: One location</p></div>","company":{"name":"The Kind Castle"},"location":{"country":"United States","address":"Nederland, CO 80466","city":"Nederland","stateProvince":"CO"},"frontendLink":"/job-posting/the-kind-castle/budtender-front-desk/6d5ba71adfd17ef134bd02af9f11d1d2","title":"Budtender/ Front Desk","category":"Retail","hash":"6d5ba71adfd17ef134bd02af9f11d1d2","postingUrl":"https://www.indeed.com/job/budtender-front-desk-7365cc82480ec76d"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p>Job Summary -</p><p>The Customer Service Representative (\"CSR\") must provide superior support, interaction, and educational guidance to LRP customers. The CSR will be cross trained to perform all roles of a LRP CSR which includes Checkout Associate, Floor Sales Associate, Guest Relations, Order Fulfillment. The CSR operates with direct supervision from the GM.</p><p>Tasks and Responsibilities –</p><ul><li><b>1. Checkout Associate Core Responsibilities: </b></li><li>Process cash and debit payments for in-store and online customer purchases, while ensuring all orders are properly secured and have POS receipt attached to or put inside of exit bag.</li><li>Maintain organization and cleanliness of cashier counter and personal workspaces.</li><li>Follow LRP Cash Handling Policy and Procedures/counting POS drawer at end of shift.</li><li>Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.</li><li>Maintain awareness of customer input and suggest changes to improve services or products.</li><li><b>2. Floor Sales Associate Core Responsibilities: </b></li><li>Greet customers as they enter the dispensary.</li><li>Engage, upsell, connect with customers.</li><li>Ability to place order on tablet.</li><li>Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.</li><li>Maintain awareness of customer input and suggest changes to improve services or products.</li><li><b>3. Guest Relations (“GR”) Core Responsibilities: </b></li><li>Communicate with LRP personnel to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.</li><li>Check in customers by scanning government issued photo ID.</li><li>Direct visitors or vendors to the appropriate entrance; (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).</li><li>Answer incoming phone calls.</li><li>Monitor surveillance cameras located in Guest Relations.</li><li>Alert LRP personnel of curbside pickups.</li><li>Maintain organization and cleanliness of GR.</li><li>Record specific customer requests on Guest Relations call log when applicable, and contacting that customer to communicate previous requests, if applicable.</li><li><b>4. Order Fulfillment Core Responsibilities: </b></li><li>Package customer orders for curbside pickup, online orders, and in-store orders via Dutchie.</li><li>Package customer orders while ensuring the correct quantities and product are placed in exit bag.</li><li>Maintain quality and appearance of product by double checking for expired dates.</li><li>Assist with notifying MOD of inventory levels to ensure accurate menu information.</li><li>Maintain organization and cleanliness of Fulfillment vault.</li><li><b>Order Fulfillment may also include role of Curbside Core Responsibilities: </b></li><li>Assist with Order Fulfillment duties between pickups.</li><li>Monitor surveillance cameras and Dutchie tablet located in Fulfillment vault for any curbside arrivals.</li><li>Greet customer at their vehicle and verify their government issued photo ID, then process debit transaction via card terminal. (If customer has cash, escort them inside to a Checkout Associate)</li><li>Once debit transaction is approved, finish transaction on Curbside register located in the store.</li><li>Ensure all orders are properly secured and have POS receipt attached to or put inside of exit bag then bring orders to customers’ vehicle.</li><li>Follow LRP Cash Handling Policy and Procedures/counting Curbside drawer at end of shift.</li><li><b>Other Core Responsibilities for overall CSR: </b></li><li>Maintain knowledge of all LRP products and services, while adhering to CCC, state, and local laws.</li><li>Respond to and resolve customer requests, complaints, or compliments in person or on the phone, requesting supervisor support as needed.</li><li>Maintain organization and appearance of dispensary, by daily upkeep and light cleaning, as well as daily COVID sanitizations of all surfaces included on LRP COVID-19 Workplace Safety Policy.</li><li>Assist with opening, shift swap, and close of business procedures.</li><li>Participate in discussions and provide suggestions for improving product availability, customer satisfaction and/or policies and procedures.</li><li>Assist dispensary management with research, communications, or any other assigned projects/tasks as needed.</li><li>Maintain a continuous state of alertness to ensure the highest safety standards for fellow employees, products, and the facility.</li><li>Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.</li><li>Follows established LRP policies and procedures, contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.</li><li>Additional duties as assigned.</li></ul><p>Work Styles -<br />Dependability Job requires having excellent attendance, being reliable, responsible, and fulfilling obligations.</p><p>Cooperation Job requires working or acting together as a member of a team for a common purpose or benefit.</p><p>Self-Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.</p><p>Integrity Job requires consistency of actions, methods, principles, expectations, and outcomes.</p><p>Attention to Detail Job requires being careful about detail and thorough in completing work tasks.</p><p>Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.</p><p>Initiative Job requires a willingness to personally take on responsibilities and challenges.</p><p>Social Orientation Job requires preferring to work with others rather than alone, and being personally connected with others on the job Education and Experience -</p><ul><li>High School Diploma or GED required.</li><li>At least 2 years of retail experience required.</li><li>Sales environment experience preferred.</li><li>Retail cannabis industry experience preferred.</li></ul><p>Skills -</p><ul><li>Accurate data entry and recordkeeping skills.</li><li>The ability to educate consumers and connect with customers.</li><li>Strong attention to detail, organizational, and time management skills.</li><li>Superior customer service skills.</li><li>Proficiency in Windows-based computer software and internet navigation.</li><li>Proficiency in POS software (Leaf Logix preferred).</li></ul><p>Physical Requirement/Work Environment -</p><ul><li>Must be able to lift, carry, and balance up to 30 pounds.</li><li>This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.</li></ul><p><b>MISSION STATEMENT</b><br /><i>At Lazy River Products, it is our mission to be recognized as the Commonwealth’s premier fully integrated cannabis-based Product Development Company. </i></p><p><i>Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve.</i></p><p><i>At our core, we provide professional, compliant, and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis Industry here in Massachusetts.</i></p><p><i>We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development.</i></p><p><i>“Give Back, Grow, Succeed”</i></p><p>Job Type: Full-time</p><p>Pay: $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Paid training</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>retail customer service: 1 year (Required)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Lazy River Products LLC","logoUrl":"/logos/lazy-river-products-llc-2aa7d334ef713b5a6a2236e1a1d1ad55.png"},"location":{"country":"United States","address":"Dracut, MA 01826","city":"Dracut","stateProvince":"MA"},"frontendLink":"/job-posting/lazy-river-products-llc/customer-service-representative-csr/e343bdcf44d163f4c98139b49283b9ed","title":"Customer Service Representative (CSR)","category":"Medical & Healthcare","hash":"e343bdcf44d163f4c98139b49283b9ed","postingUrl":"https://www.indeed.com/job/customer-service-representative-csr-59cd098b9ede5837"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p>We have an opening for the position of Dispatcher. Candidates must have open availability Thursday - Sunday. There will be potential for other shifts as well.</p><p>Dispatchers are the customer service lead of our organization. Their primary responsibilities include:<br />-Answering phones &amp; product questions<br />-Creating, receiving, processing, packing orders<br />-Creating delivery routes for drivers<br />-Checking / Responding to company emails<br />-Maintaining a clean workspace<br />-Serving as the main point of contact for customers as well as drivers<br />-Verifying IDs prior to delivery</p><p>The right person will have the following skills:<br />-Top quality customer service<br />-Excellent written and verbal communication<br />-Ability to quickly and effectively solve problems<br />-Adaptability to consistent change<br />-MULTITASKING!<br />-Basic cannabis knowledge, and the desire to learn more<br />-Basic algebra<br />-Driving in snow (this is not a delivery driver position, but you are still going to be required to come to work despite poor driving conditions)<br />-A clean federal and state background check</p><p>Job Types: Full-time, Part-time</p><p>Pay: $20.00 - $22.50 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li><li>Tips</li></ul><p>COVID-19 considerations:<br />All staff is required to wear an N-95 mask on the premises (to be provided by the company).</p><p>Ability to commute/relocate:</p><ul><li>Truckee, CA 96161: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Experience:</p><ul><li>Customer service: 3 years (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Winter Greens"},"location":{"country":"United States","address":"Truckee, CA 96161","city":"Truckee","stateProvince":"CA"},"frontendLink":"/job-posting/winter-greens/dispatcher-customer-service/bcc074be3a0d60d2c48f3be0dca46230","title":"Dispatcher/Customer Service","category":"Retail","hash":"bcc074be3a0d60d2c48f3be0dca46230","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-06884fef61fbdf24"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p>We are looking for a front desk cashier/associate who has some knowledge in the cannabis industry. The duties include: greeting customers, answering office line, ringing up sales and/or packaging orders. We have the perfect opportunity for someone looking for a part time job or a college student. There is opportunity to study while at work! Very easy going atmosphere!</p><p>Our store hours are Monday - Saturday from 12:00 - 6:00 pm.</p><p>Job Type: Part-time</p><p>Pay: $9.00 - $13.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>Schedule:</p><ul><li>Day shift</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Recreational8"},"location":{"country":"United States","address":"Lake Worth, FL 33467","city":"Lake Worth","stateProvince":"FL"},"frontendLink":"/job-posting/recreational8/cashier-customer-service/55a3817601785aa4cfeb43a41b712807","title":"Cashier/Customer Service","category":"Retail","hash":"55a3817601785aa4cfeb43a41b712807","postingUrl":"https://www.indeed.com/job/cashiercustomer-service-325ec023e2fa7be7"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"11 days ago","description":"<div><p>KindTap Technologies, LLC is seeking a Customer Service Representative to serve as the resource within the Contact Center for customer and merchant needs. The successful candidate will also provide administrative support to ensure efficient operation of the office.</p><p>KindTap Technologies, LLC offers digital payment and loyalty products for the cannabis industry. The goal of KindTap is to create a consumer and merchant experience for cannabis payments as close as possible to the experience of consumers and merchants in all other industries.</p><p><b>Requirements: </b></p><p>High school diploma or equivalent education required</p><p>2 years of Customer Service experience</p><p>Strong PC skills, proficient in MS Office specifically Excel and Outlook</p><p>Able to prioritize issues and handle several sensitive processes at once in a timely fashion.</p><p>Must be able to work independently with minimal supervision, excellent decision-making skills, work for accuracy and must be able to meet deadlines.</p><p>Possess excellent verbal and written communication skills</p><p>Valid driver’s license</p><p><b>Responsibilities: </b></p><p>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</p><p>Listen to customers’ concerns and handle complaints</p><p>De-escalate situations involving dissatisfied customers, offering patient assistance and support</p><p>Guide callers through troubleshooting, navigating the company site or using the products or services</p><p>Provide detailed explanations of services or products</p><p>Review customer accounts and transactions while resolving issues</p><p>Ability to learn and follow all customer service procedures and policies</p><p>Prepare communications, such as emails, reports, and other correspondence</p><p>Job Type: Full-time</p><p>Pay: $17.00 - $24.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Evening shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />KindTap Technologies LLC follows the CDC guidelines.</p><p>Ability to commute/relocate:</p><ul><li>Jacksonville, FL 32202: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 2 years (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"KindTap Technologies LLC"},"location":{"country":"United States","address":"Jacksonville, FL 32202","city":"Jacksonville","stateProvince":"FL"},"frontendLink":"/job-posting/kindtap-technologies-llc/customer-service-representative/e90be7b7239b4c1f7b88cbe7694c3e97","title":"Customer Service Representative","category":"Retail","hash":"e90be7b7239b4c1f7b88cbe7694c3e97","postingUrl":"https://www.indeed.com/job/customer-service-representative-92ffbd00b553ea98"},{"employmentType":"Part-time, Permanent","function":["Customer Service"],"postedOn":"11 days ago","description":"<div><p>Doctor Love and Hemp City Kamloops is currently looking for a self motivated individual to join our already fantastic team. The shifts will be Tuesday to Thursday 12pm-4pm with the possibility that those days are increased if needed.</p><p>There is also a possibility of moving into a key holder position later on where there will be added hours if a staff member is away.</p><p>We are specifically looking for someone who has a minimum of 1 year customer service experience and 1 year cash handling experience.</p><p>Must be 19+ to apply</p><p>Part-time hours: 12 per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li><li>Cash Handling: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Kamloops, BC","city":"Kamloops","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/659b519bb8515b9790cabadf1db43098","title":"Customer Service Representative","category":"Retail","hash":"659b519bb8515b9790cabadf1db43098","postingUrl":"https://ca.indeed.com/job/customer-service-representative-bfc8ec4e7217eb3d"},{"function":["Customer Service"],"postedOn":"2 days ago","description":"<div><div><p><b>About The Apothecarium</b></p><p>The Apothecarium, founded in 2011, is a full-service medical and recreational cannabis dispensary with three California locations in San Francisco, and new dispensaries in Berkeley and Capitola. Las Vegas, Pennsylvania and New Jersey are also home to The Apothecarium dispensaries.</p><p>The Apothecarium prides itself on giving customers access to a wide variety of appropriately priced cannabis products in a safe, well-appointed setting. Recognizing that consumers need accurate, trusted and helpful cannabis information, The Apothecarium prioritizes customer service and cannabis education. We believe in, invest in, and deliver, skilled and trained cannabis consultations and consumer experiences that enhance and enrich our customers’ lives and wellness. Currently, The Apothecarium services the greater Bay Area through brick-and-mortar retail, online pre-ordering and home delivery.</p><p><b>Work Environment &amp; Culture</b></p><p>The Apothecarium has carefully cultivated a work environment in which our team members are always challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for medical and recreational cannabis, innovation, and active participation in the communities we serve.</p><p>Our company culture is unique, distinguished by an uncommon blend of courtesy, compassion, and intellectual energy. We seek those who can bring diverse life experiences and inspired ideas to our work and neighbors who count on us. We raise our bar high at The Apothecarium to set the example of what a cannabis dispensary should be.</p><p><b>About This Role</b></p><p>Customer Care Consultants primary responsibility is to serve The Apothecarium’s guests. This role requires nothing less than excellent customer service, total understanding and strict compliance with all medical cannabis regulations and a positive, respectful attitude. Consultants will need to have a thorough understanding of strains, genetics, and relevant medical marijuana terminology and how to help our customers select the cannabis flowers and infused products that are right for them. Consultants will provide outstanding service to guests, and consult on medical cannabis strains, applications, effects, and routes of delivery.</p><p><b>Basic Qualifications</b></p><ul><li><p>Bachelor’s Degree or equivalent in professional and life experience</p></li><li><p>Must be authorized to live and work in the U.S.</p></li><li><p>Applicants may be required to take a background check after a conditional offer is made. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p></li><li><p>Must be at least 21 years old</p></li><li><p>Must speak/write English proficiently</p></li></ul><p><b>Preferred Qualifications</b></p><ul><li><p>Experience working in the cannabis industry highly desirable</p></li><li><p>Experience working in medical services and/or the health &amp; wellness industry highly desirable</p></li><li><p>Experience working in retail &amp; customer service experience highly desirable</p></li><li><p>Experience working in medical services/health &amp; wellness industry highly desirable</p></li></ul><p><b>Essential Job Duties and Responsibilities</b></p><ul><li><p>Perform opening and closing duties</p></li><li><p>Answer phone calls, promptly return voicemails and email</p></li><li><p>Field a wide range of questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory</p></li><li><p>Admin the Zendesk support channels to provide support and customer service to customers</p></li><li><p>Ask appropriate questions to assist in customers selection of medicine</p></li><li><p>Inform, recommend, select products for guests depending on their individual needs</p></li><li><p>Communicate the effects of and different types of cannabis to guests</p></li><li><p>Complete guest consultations efficiently and meet service expectations</p></li><li><p>Ensure accurate cash handling, and register management</p></li><li><p>Communicate customer requests and/or concerns to the Manager</p></li><li><p>Ensure strict controls to protect Dispensary assets at the direction of management</p></li><li><p>Maintain a positive work environment conducive to trust and respect</p></li><li><p>Assist in display maintenance and housekeeping</p></li><li><p>Communicate restocking and product needs to inventory assistants as needed</p></li><li><p>Provide feedback and suggestions to Manager to continuously improve the customers and employee experience</p></li><li><p>Frequently maintain cleanliness, dusting, glass cleaning, vacuuming, sweeping, and sanitization of dispensary</p></li><li><p>Use discretion with sensitive and confidential security and business information</p></li><li><p>Maintains strictest confidentiality in compliance with HIPAA guidelines</p></li></ul><p><b>Additional Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p><b>Work Environment</b></p><ul><li><p>Employees work in a busy retail store with moderate to high noise levels.</p></li></ul><p><b>Physical Requirements</b></p><ul><li><p>Stand constantly</p></li><li><p>Walk frequently</p></li><li><p>Reach and twist/turn with hands and arms</p></li><li><p>Climb or balance and stoop, kneel, crouch or crawl</p></li><li><p>Frequently lift and/or move up to 20 pounds</p></li><li><p>Occasionally lift and/or move up to 50 pounds</p></li><li><p>Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus</p></li></ul><p><b>Compensation and Benefits</b></p><ul><li><p>Competitive Rate of Pay</p></li><li><p>Excellent Benefits Package (Health, Dental, Vision &amp; 401K)</p></li><li><p>Employee Assistance Program</p></li><li><p>Staff Discounts</p></li><li><p>Commuter Benefits (partially company sponsored)</p></li></ul><p>The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.</p><p><b>The Apothecarium is an Equal Opportunity Employer</b></p><p>The Apothecarium is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.</p><p></p><p><br />Application Process:</p><p>Please visit our careers page at:</p><p>www.apothecarium.com</p></div></div>","company":{"companyType":"Public/Established","name":"The Apothecarium","logoUrl":"/logos/the-apothecarium-97835fc63deff1b6a7896ff283419c40.jpeg"},"location":{"country":"United States","address":"Berkeley, CA 94704","city":"Berkeley","stateProvince":"CA"},"frontendLink":"/job-posting/the-apothecarium/customer-care-consultant-the-apothecarium-berkeley/a5f143203cf0cfecfa296e33631a85ea","title":"Customer Care Consultant - The Apothecarium Berkeley","category":"Retail","hash":"a5f143203cf0cfecfa296e33631a85ea","postingUrl":"https://www.indeed.com/job/customer-care-consultant-the-apothecarium-berkeley-a6b667a1efe1a3ac"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p><b>Responsibilities</b></p><ul><li>Greet and Check-in customers as they enter</li><li>Verification of customer ID and cannabis card status</li><li>Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</li><li>Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</li><li>Dispense medication and collect payment via POS register (cash, debit, etc)</li><li>Maintain strict controls on product, cash, and patient data at all times</li><li>Stay current with latest industry and product knowledge</li><li>Support all marketing and sales efforts of the company to ensure sales goals are met</li><li>Perform other regular duties related to maintaining a safe and clean retail store environment as needed</li></ul><p><b>Qualifications</b></p><ul><li>High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</li><li>Applicants must be 21 years or older and hold a valid license.</li></ul><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p><i>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</i></p><p>Job Type: Part-time</p><p>Pay: From $15.55 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />For the safety of you and the team, we require proof of COVID-19 vaccination before hire.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Largo, FL 33778","city":"Largo","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/226e07155a066c7d1db256b912ba4ba5","title":"Customer Service Associate","category":"Agriculture & Farming","hash":"226e07155a066c7d1db256b912ba4ba5","postingUrl":"https://www.indeed.com/job/customer-service-associate-1a6d20d54f19dcac"},{"salaries":[{"salaryStart":"$9.00","salaryEnd":"$15.00","currency":"US","source":"Glassdoor","position":"Customer Service Associate","type":"per hour","url":"https://www.glassdoor.ca/Hourly-Pay/Walgreens-Customer-Service-Associate-Chicago-Hourly-Pay-EJI_IE716.0,9_KO10,36_IL.37,44_IM167.htm"},{"salaryStart":"$21k","salaryEnd":"$46k","currency":"US","source":"ZipRecruiter","position":"Customer Service Associate","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Associate-Salary-in-Chicago,IL"},{"salaryStart":"$11","salaryEnd":"$24","currency":"US","source":"Payscale","position":"Customer Service Associate","type":"per hour","url":"https://www.payscale.com/research/US/Job=Customer_Service_Associate/Hourly_Rate/a6da74b6/Chicago-IL-Customer-Service"}],"function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p>Walgreens-Job</p><p><b>ID:</b></p><p>20516204800 [Retail Sales / Team Member] As a Customer Service Associate at Walgreens, you'll: Model and deliver a distinctive and delightful customer experience; Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout service; Recommend items for sale to customer and recommend trade-up and/or companion items</p><p>Hiring Immediately &gt;&gt;</p></div>","company":{"website":"walgreens.com","companyType":"Public/Established","name":"Walgreens","logoUrl":"/logos/walgreens-f492ed301b1af349ee1c8cbe902e879e.jpeg"},"location":{"country":"United States","address":"Posen, IL, USA","city":"Posen","stateProvince":"IL"},"frontendLink":"/job-posting/walgreens/customer-service-associate/203904012b78fa8178f5b987ca90676c","title":"Customer Service Associate","category":"Retail","hash":"203904012b78fa8178f5b987ca90676c","postingUrl":"https://us.bebee.com/job/20220112-d29815cbd9be467bd32f6b6fa248ca88","salary":"$9.00 - $15.00"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"12 days ago","description":"<div><p>The <b>Cannabis Supply Company</b> Barrie Location is actively seeking a <b>Casual</b> <b>position</b> for the role of <b>Customer Service Representative</b>. We are looking for someone who is mature, knowledgeable, responsible and reliable.</p><p><b>Job Description: </b></p><p>Under the direction of the Store Manager, the main role of this position is to provide a superior customer service experience to every person that enters the store. You will be responsible for greeting each customer, inquiring about their needs, providing the education they require to make a well-informed purchase. This position may rotate from floor to checkout, therefore accurate entry of orders into the POS system, dispensing change and receipts and balancing the till at the end of the shift is required.</p><p><b>Responsibilities &amp; Tasks: </b></p><p>· Greet Customers with a positive attitude, quick and efficiently as to promote a welcoming environment also to prevent minors from entering</p><p>· Maintain up to date knowledge of all products being sold in the store so that you can educate customers on cannabis products and accurately relay information.</p><p>· Double check every order for accuracy with the customer.</p><p>· Navigate the POS System, provide accurate change and receipts and balance tills.</p><p>· Comply with all company policies and procedures, code of conduct and government legislations.</p><p>· Promote the safe use of cannabis.</p><p>· Contribute to the cleanliness of store by assisting with shift cleaning tasks. Covid measures in place, consistent sanitation and face masks worn at all times.</p><p><b>Qualifications: </b></p><p>· The applicant must be 19 years of age or older, no exceptions.</p><p>· CannSell Certification Required</p><p>· Must complete and pass a Criminal Record Check</p><p>· Minimum 2 years of retail experience in sales and customer service</p><p>· Excellent written and verbal communication skills</p><p>· Must have reliable transportation</p><p>· Team Player</p><p>· Attention to detail</p><p><b>Benefits</b>:</p><p>· Store discount</p><p>Expected start date: 2022-01-10</p><p>Job Type: Part-time</p><p>Salary: From $17.00 per hour</p><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul></div>","company":{"name":"Cannabis Supply Co. Barrie"},"location":{"country":"Canada","address":"Barrie, ON","city":"Barrie","stateProvince":"ON"},"frontendLink":"/job-posting/cannabis-supply-co-barrie/customer-service-representative/3c8a58e3ff4468371e8c1d1825b485f5","title":"Customer Service Representative","category":"Retail","hash":"3c8a58e3ff4468371e8c1d1825b485f5","postingUrl":"https://ca.indeed.com/job/customer-service-representative-e600156a3ab80800"},{"function":["Customer Service"],"postedOn":"7 days ago","description":"<div><div><h2><b>The Role</b></h2><div>Essence Vegas announces the invitation to submit resumes/CV's for the position of <b>Part-Time </b><b>Guest </b><b>Consultant</b>. Processing of candidates will occur throughout the year on an ongoing basis. The pool of candidates from this recruitment may be used to fill vacancies for the classification of <b><i>Part-Time Guest Consultant</i></b><b> </b>for up to one (1) year.</div><div></div><div>Our Guest Consultants provide excellent customer service and knowledgeable information on cannabis products to patients and guests. Strives to provide a superior patient experience for all guests at Essence Dispensary.</div><h2><b>Responsibilities</b></h2><div><ul><li>Responsible for patient data, paperwork, and upkeep.</li><li>Coordinates with the General Manager and Dispensary Manager on operating and inputting into the Essences EVS system.</li><li>Maintains accurate records of patient's identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.</li><li>Records, arranges, and packages patient orders.</li><li>Maintains an organized environment and facility appearance.</li><li>Welcomes patients and caregivers as they enter the facility.</li><li>Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.</li><li>Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the EVS system and with the State's system when implemented.</li><li>Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.</li><li>Responds to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.</li><li>Maintains a basic understanding of the medicine, products, and services provided at Essence.</li><li>Educates patients and caregivers on the processes of registration, renewals, lost registration documents, etc.</li><li>Communicates with patients and caregivers about their personal goals in using medical marijuana and provide educational materials and resources for patients and caregivers as needed.</li><li>Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Nevada.</li></ul><h2><b>Qualifications</b></h2><ul><li>A minimum of two (2) years of cash handling, customer service experience is required. Ideal candidates will have worked directly in a retail environment.</li><li>Previous experience working in a cannabis retail setting is preferred. • Basic to intermediate understanding of cannabis products, different strains and medical benefits of cannabis use is required</li><li>Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. • Proven ability to accurately record data.</li><li>Ability to answer a multi-phone line system.</li><li>Strong attention to detail with ability to work in a fast paced, high-stress environment.</li><li>High integrity and honesty.</li><li>Proficiency in windows-based software and internet navigation.</li><li>Ability to stand, reach, bend, and crouch repetitively over an extended period of time.</li><li>Ability to work in ever changing physical conditions.</li><li>Ability to lift up to 25 lbs at a time.</li><li>Knowledge of medical marijuana policies and laws.</li><li>Ability to work independently with little to no supervisor or as part of a team is required.</li><li>Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.</li><li>Must be 21 years of age or older</li></ul></div><div><p><b>As an employer of more than 100 employees, Green Thumb will be operating in accordance with the Biden Administration's </b><b>Path Out of the Pandemic</b><b> should the mandate take effect.</b></p></div></div></div>","company":{"companyType":"Private/Established","name":"Green Thumb","logoUrl":"/logos/green-thumb-d605a1142745eee008e37bcb941371b1.jpeg"},"location":{"country":"United States","address":"Las Vegas, NV 89146","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb/guest-consultant/14e2f61b19faec6964954709021f5b8b","title":"Guest Consultant","category":"Professional, Scientific, and Technical Services","hash":"14e2f61b19faec6964954709021f5b8b","postingUrl":"https://www.indeed.com/job/guest-consultant-38e3e3b84c91aa04"},{"function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p><b>Job Description</b></p><p>Join team Doobie! The Mobile Customer Experience Associate position will serve as the point of contact for all Doobie customers, both in person and over the phone. The associate will work in tandem with a driver and field customers calls and live chats while traveling. Once arriving at the delivery location, the associate will deliver the products to the customer. You'll be delivering happiness all day long. The Customer Service Associate must have excellent people skills.</p><p><b>Key Position Responsibilities and Requirements:</b></p><p>• Must possess a valid Drivers License;</p><p>• Monitoring and responding to incoming phone calls, live chats, texts, and emails, assisting customers with placing new orders, answering product, and order related questions (including product recommendations and order lead times), as well as guiding the overall customer experience;</p><p>• Placing outgoing calls, texts and emails to follow up on customers' questions, and experience;</p><p>• Providing extraordinary customer service and creating truly memorable and transformational shopping moments;</p><p>• Handing orders to customers and serving as the face of Doobie - you ensure that happiness is delivered;</p><p>• Maintain a log for any emergency stops that the delivery vehicle must take, and;</p><p>• Other responsibilities may be assigned by your Team Leader.</p><p><b>Key Customer Consultant Roles and Expectations:</b></p><p>• A true passion for customers and delivering the best possible experience, for every customer, and at every door;</p><p>• Outstanding communication skills, both verbal and written;</p><p>• Exceptional internet skills, including the ability to leap to multiple screens, tabs, and sites with lighting speed and quickly assimilate and communicate relevant information to customers;</p><p>• Excellent at typing and program management;</p><p>• To work in cooperation with a teammate in the delivery vehicle, and aid in navigating order grids for delivery; and;</p><p>• Multi-tasking skills and a high sense of time management.</p><p><b>Key Skill and Abilities:</b></p><p>• A minimum of six (6) consecutive months of experience, in customer service, both over the phone, and online, as well as in-person.</p><p><b>Benefits</b></p><p>• Equity for all Full Time Employees</p><p>• Mental Health Days</p><p>• Paid Volunteer Time Off</p><p>• Product Discounts</p><p>• Health Insurance</p><p>Company Description</p><p>Doobie is one-stop cannabis shopping with exceptional customer service and dependable delivery. It is delivery 2.0 for cannabis 2.0.</p><p>Delivery 2.0 combines the concierge-like personal shopping and education experience consumers seek from high-end cannabis retailers, with the convenience of home delivery they expect from platforms such as DoorDash and Uber Eats.</p><p>Cannabis regulars find purchasing a breeze as they quickly find all their favorite products in the cannabis 2.0 marketplace (e.g., flower, pre-rolls, edibles, concentrates, beverages, tinctures, topicals, etc.), and have access to curated premium offerings. Cannabis newbies can feel confident in their purchases by speaking (or texting) with Doobie’s consultants before they hit the buy button.</p><p>Industry leading back-end platforms allow Doobie to track and manage inventory, provide on-demand customer support, and push delivery updates and real time tracking to customers.</p><p>#.30</p></div>","company":{"companyType":"Private","name":"Doobie"},"location":{"country":"United States","address":"Wareham, MA, USA","city":"Wareham","stateProvince":"MA"},"frontendLink":"/job-posting/doobie/cannabis-mobile-customer-experience-associate/87ad8b98d144c35fcade56081f46d55e","title":"Cannabis Mobile Customer Experience Associate","category":"General","hash":"87ad8b98d144c35fcade56081f46d55e","postingUrl":"https://www.rapidinterviews.com/job/cannabis-mobile-customer-experience-associate-with-doobie-in-wareham-zrc-bc45"},{"salaries":[{"salaryStart":"$22k","salaryEnd":"$32k","currency":"US","source":"Salary.com","position":"Retail Store Customer Service Representative","type":"per year","url":"https://www.salary.com/research/salary/benchmark/retail-store-customer-service-representative-salary/broken-arrow-ok"},{"salaryStart":"$23k","salaryEnd":"$52k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary"},{"salaryStart":"$10","salaryEnd":"$20","currency":"US","source":"Payscale","position":"Customer Service Representative (CSR)","type":"per hour","url":"https://www.payscale.com/research/US/Job=Customer_Service_Representative_(CSR)/Hourly_Rate"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"13 days ago","description":"<div><p>Crown Cannabis has an immediate opening for a budtender who will be responsible for providing outstanding customer service while supporting the day to day operations of a retail dispensary. (16-24Hrs a week)</p><p><b>Essential Duties and Responsibilities</b></p><p>• Provide and promote exceptional customer service and offer positive resolutions to challenges and complaints from customers</p><p>• Generate sales through customer interaction and suggestive selling</p><p>• Effectively perform register transactions without errors or shortages</p><p>• Adhere to store visual directives, maintenance standards, and cleanliness standards</p><p>• Consistently exemplify a teamwork attitude with management and coworkers to improve personal and store performance</p><p>• Communicate effectively with management and coworkers concerning business issues and opportunities</p><p>• Comply with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment</p><p>• Support the Store Management team in driving and maximizing store sales, controlling and minimizing shrink to achieve store goals</p><p><b>Qualifications :</b></p><p>• High school or equivalent</p><p>• 21+ years old</p><p>• Work a schedule reflective of availability established at the time of hire which includes weekends, Nights and holidays.(open availability)</p><p>• Reliable transportation</p><p><b>Physical Requirements and Work Environment :</b></p><p>• Must be able to lift up to a maximum of 50 lbs. occasionally without assistance</p><p>• Frequent walking, talking, hearing, use of hands; standing for extended periods of time, occasional sitting, reaching with hands and arms, balancing, stooping, kneeling, bending and crouching</p><p>Job Type : Part-time</p><p>Pay : From $9.00 per hour</p><p><b>Benefits :</b></p><p>• Employee discount</p><p><b>Schedule :</b></p><p>• Day shift</p><p>• Holidays</p><p>• Monday to Friday</p><p>• Night shift</p><p>• Weekend availability</p><p><b>Supplemental Pay :</b></p><p>• Tips</p><p><b>Education :</b></p><p>High school or equivalent (Preferred)</p><p><b>Experience :</b></p><p>Customer Service : 1 year (Required)</p><p><b>Work Location :</b></p><p>One location</p><p><b>Work Remotely :</b></p><p>Work Location : One location</p><p>Last updated : 2022-01-05</p></div>","company":{"name":"Crown Cannabis"},"location":{"country":"United States","address":"Broken Arrow, OK, USA","city":"Broken Arrow","stateProvince":"OK"},"frontendLink":"/job-posting/crown-cannabis/customer-service-representative/248296b2fa2523f1d4277f7960ebcdb8","title":"Customer service representative","category":"Retail","hash":"248296b2fa2523f1d4277f7960ebcdb8","postingUrl":"https://www.talent.com/view?id=f92565eb9dc9","salary":"$22k - $32k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"13 days ago","description":"<div><p>The goal of Lazarus Naturals is to produce high quality and accessible hemp-based CBD products. We have a fun, fast-paced &amp; close-knit workplace environment and are looking for another Customer Service Representative to join the team and help us further grow our business.<br />This is an exciting opportunity to gain experience in a booming industry and a rapidly-growing company that makes CBD accessible to those who need it most. As our Customer Service Representative, you will be responsible for communicating clearly and professionally with our rapidly growing customer base.</p><p>We are seeking individuals who are enthusiastic about CBD (cannabidiol) and it’s potential, and share our goal to make CBD accessible and understandable for everyone who needs it.<br />We value our wide customer base and the ability to create positive outcomes for people of all backgrounds. A large portion of our customers are elderly, terminally ill, or communication impaired. We strive to provide the best possible service and support to everyone and value patience, empathy, and understanding in our representatives along with the ability to communicate accurate information in an easy to understand manner.<br />This role will report to the customer service supervisor and will be responsible for the following:</p><ul><li>Assisting customers with questions or concerns regarding their orders and general CBD inquires</li><li>Providing consistent and accurate information about our products within our guidelines and knowledge database</li><li>Facilitating effective and time-sensitive communication between departments related to resolving CS issues</li><li>Providing basic levels of tech support regarding order placing on our web platform</li><li>Answering phone calls, transferring lines, reviewing voicemails</li><li>Answering customer emails and inquiries</li></ul><p><b>Requirements</b></p><ul><li>Excellent spoken, written, and presentation communication skills</li><li>Exceptional organizational skills, attention to detail, and follow-through</li><li>1-2 years experience in Call Center / Customer Service background</li><li>Proficient in basic PC skills (email, Microsoft word/excel) and ability to learn functions of company software</li><li>Strong attention to clerical detail (correcting and confirming addresses and sensitive information, reviewing applications on specific criteria)</li><li>Hemp / Cannabis industry experience is a plus! (not required)</li></ul><p>COVID-19 Precaution(s):</p><ul><li>Personal protective equipment provided or required</li><li>Social distancing guidelines in place</li><li>Sanitizing, disinfecting, or cleaning procedures in place</li><li>Lazarus Naturals requires employees to be fully vaccinated. Medical and/or Religious exemptions may be made</li></ul><p><b>Benefits</b></p><ul><li>Compensation: $18+/DOE</li><li>Comprehensive Benefits (Medical, Vision, and Dental Insurance)</li><li>Employee Discount Program</li><li>Fully Stocked Kitchen</li><li>401K Program</li><li>Commuter Benefits &amp; FSA</li></ul><p>This is a full-time, IN OFFICE role based in Portland, OR. Interested parties are encouraged to send a cover letter detailing why you think you could be a great fit, along with an updated resume.</p><p>Veterans strongly encouraged to apply.</p><p><i>Lazarus Naturals</i>_ is proud to be an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._</p><p>Job Type: Full-time</p></div>","company":{"companyType":"Private/Established","name":"Lazarus Naturals","logoUrl":"/logos/lazarus-naturals-fa5b2dfc60b2a25a9f6c7cf0260c7678.png"},"location":{"country":"United States","address":"Portland, OR","city":"Portland","stateProvince":"OR"},"frontendLink":"/job-posting/lazarus-naturals/customer-service-representative/bf109082b2c920576eccc4d5fe2a20b6","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"bf109082b2c920576eccc4d5fe2a20b6","postingUrl":"https://www.indeed.com/job/customer-service-representative-a28afc57e3172169"},{"function":["Customer Service"],"postedOn":"7 days ago","description":"<div><div><p><b>About Charlotte's Web</b>:</p><p>Charlotte's Web products are made from our world-renowned hemp genetics grown 100% in the USA. Founded by the Stanley Brothers of Colorado, Charlottes Web leads the industry in quality, safety, consistency and social responsibility to improve thousands of lives daily through the use of Charlotte's Web. At Charlottes Web, we are driven by principles that extend far beyond the bottom line. It is our goal to provide products of the highest possible quality, while contributing to the sustainability of the communities we have the privilege of serving.</p><p></p><p><b>Position Summary:</b></p><p>We are seeking caring and competent customer care representatives to join our team in our beautiful downtown Boulder offices. This role will assist customers with all inquiries providing a fair, quick resolution that ensures high customer satisfaction.</p><p></p><p><b>Job Responsibilities:</b></p><ul><li>Assist current and future customers by answering product, service, and shipping questions while suggesting information about other products and services</li><li>Create and maintains accurate customer records by recording precise notes and tagging tickets correctly</li><li>Resolve product or service problems by clarifying the customers conflict, determining the cause, selecting and explaining the best solution, expediting correction or adjustment when needed, and following up to ensure satisfactory resolution</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs</li><li>Prepare product and service reports by collecting and analyzing customer information</li><li>Contribute to team effort by accomplishing related results as needed</li><li>Continuously meet metrics on all required weekly stats and Simple Weekly Performance Review</li><li>Multitask efficiently answering inquiries via phone, email, and chat simultaneously</li><li>Participate in regular team meetings</li></ul><p></p><p><b>Skills and Qualifications:</b></p><p>Good written and verbal communication skills, continually updated product knowledge, company process knowledge, caring attitude, quality focus, documentation, listening, phone skills, resolving conflict, analyzing information, multi-tasking, typing 40-45 WPM.</p><p></p><p><b>Working Environment:</b></p><p>A total of 8-12 agents, a supervisor, and managers are situated in their own desks where the surrounding noise level is moderate.</p><p></p><p><b>Physical Requirements:</b></p><p>While performing daily duties of this job one is regularly required to sit for long periods of time; use hands to handle ticketing system and computers. Employees occasionally are required to stand, walk, and lift/move up to 10-25 lbs. Specific vision abilities required by this position include close and distance vision.</p><p></p><p><b>Experience:</b></p><ul><li>3+ years call center or other customer service</li><li>Experience with ZenDesk, Salesforce Service Cloud and Magento</li></ul><p></p><p><b>Compensation:</b></p><p>$15.35 - $23.05</p><p></p><p><b>Benefits:</b></p><p>We offer best-in-class benefits, including:</p><ul><li>Medical, Dental, and Vision Options</li><li>3 Weeks of Paid Vacation Your First Year</li><li>Up to 9 Weeks Paid Parental Leave</li><li>Generous Employee Discount</li><li>Employee Stock Purchase Program</li><li>Pet Insurance</li></ul><p></p><p>Charlottes Web provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p><p>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Charlottes Web is an at-will employer.</p><p>V1.0</p></div></div>","company":{"companyType":"Public/Established","name":"Charlottes Web","logoUrl":"/logos/charlottes-web-hemp-902e2edc0fd77f5d49ab925ac37fc7b6.png"},"location":{"country":"United States","address":"Colorado","stateProvince":"CO"},"frontendLink":"/job-posting/charlottes-web/customer-care-specialist/3ce0c66310bece287f5a04a0e9496711","title":"Customer Care Specialist","category":"Agriculture & Farming","hash":"3ce0c66310bece287f5a04a0e9496711","postingUrl":"https://www.indeed.com/job/customer-care-specialist-96bc18835dad9cdf"},{"function":["Cultivation"],"postedOn":"2 days ago","description":"<div><p><b>About Central Coast Agriculture:</b></p><p>Headquartered north of Santa Barbara in the heart of the Santa Ynez Valley, CCA is a company focused on utilizing science and sustainability to grow quality, modern crops. Our unmatched commitment to innovating both organic farming and modern manufacturing means our customers have access to products that exceed expectations</p><p>We breed, grow, and cultivate the highest quality cannabis so we can then process, manufacture, and package the highest quality single-source products on the market under our brand, Raw Garden.</p><p>We are a team of change makers, modern farmers, scientists, and business professionals focused on leading the charge for agricultural innovation.</p><p>We are on a mission to be the most trusted and loved brand in Cannabis.</p><p><b>About The Role:</b></p><p>The Track and Trace Tech will work directly with the coordinators and supervisors in the Cultivation, Breeding and Nursery departments. Candidates will ensure proper tagging, tracking and logging of plants, plant tissue/waste, seed stock, and harvested cannabis material as maintained to the standards of CCA, OSHA, Cal-Cannabis, Bureau of Cannabis Control, CDFA or any other regulatory body. This includes general organization, safety, cleanliness, and the inventory of materials necessary for track and trace operations of Seed Breeding and Cultivation when related to tagging plants, plant tissue, seed stocks and harvested cannabis.</p><p>The Track and Trace Tech will work with the Cultivation, Breeding, and Nursery departments regarding overall planting, tagging and harvesting logistics in all aspects of Track and Trace. Candidates will be responsible for ensuring that the correct seedlings and clones are planted in their correct specified locations in the field according to CCA planting maps and accounted for within the state track and trace system. Additional responsibilities will include posting and maintaining current and updated cultivation licenses in accordance with State and County approved premises maps, laws, and regulations.</p><p>Working environment will include office, warehouse, and greenhouse/hoop house environments. To perform this job successfully, the individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skills, and ability required for this position. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the work functions.</p><p>What You'll Do</p><p>• Assist Cultivation, Breeding, and Nursery teams in maintaining traceability requirements throughout the life cycle of the plant from seed to harvest.</p><p>• Proactively collect pertinent information related to Track &amp; Trace in regards to planting, tagging, harvesting, transferring and storage of cannabis goods.</p><p>• Collaborate and contribute to the development of Compliance reports.</p><p>• Assist in the plant tracking process with all applicable departments.</p><p>• Assist with general upkeep of all materials, including digital and electronic, related to the CCTT.</p><p>• Assist with the audit process and help identify any physical/digital inventory discrepancies.</p><p>• Maintain professionalism and live CCA's core values at all times.</p><p>• Perform all other duties as assigned or inherent to the position.</p><p><b>What You'll Need to Have</b></p><p>• Planning and Organizing- Engages in short and long-term planning, sets priorities to optimize time usage, adheres to schedules and plans.</p><p>• Teamwork and Relationship-Building Skills- Assists team members in accomplishing their objectives by helping things go right, establishes effective working relationships, and promotes team efforts.</p><p>• Self Development- Learn and grow, maintain current knowledge in the field.</p><p>• Communication and Cooperation- Effectively communicates upward, downward and laterally. Prevents unproductive responses, improves the effectiveness of communications and interactions with others.</p><p>• Accountability and Productivity- Holds themselves accountable to team members, accepts responsibility for their own decisions, sustains peak performance and solves problems that impede productivity.</p><p>• Accuracy- Attention to Detail is critical.</p><p>• Organization- Experience creating and implementing processes.</p><p>• Willingness to work as a team.</p><p>• Have a Valid CA Drivers License and be insurable.</p><p>• Demonstrated 3+ years of experience working in the Cannabis industry.</p><p>• Excellent time management and organizational skills in a fast-paced environment</p><p>• Excellent interpersonal skills</p><p>• Acts and dresses professionally</p><p>• Excellent verbal and written communication skills</p><p>• Strong organizational and follow-up skills</p><p>• Flexible in work schedule as needed</p><p>• Functional knowledge of Microsoft Office and/or Google's G suite</p><p>• Functional knowledge of California cannabis regulations</p><p>• Must be 21 years of age (or older) at the time of hire</p><p>• Proficiency of the English language, verbal and written format</p><p>• Proficiency of the Spanish language (preferred)</p><p>What You'll Receive</p><p>• Competitive base salary and performance-based incentive plan.</p><p>• Company Sponsored Activities</p><p>• Health Coverages - CCA contributes to employee &amp; dependent premiums</p><p>Medical PPO &amp; Rx Coverage</p><p>Dental PPO &amp; HMO</p><p>Vision PPO</p><p>• Other CCA Paid Benefits</p><p>Employee Assistance Programs w/Mental Health Support</p><p>Life &amp; AD&amp;D</p><p>Disability</p><p>• Paid Time Off: vacation, sick, holiday, &amp; bereavement</p></div>","company":{"companyType":"Private/Established","name":"Central Coast Agriculture, Inc.","logoUrl":"/logos/central-coast-agriculture-32a17e4c6e21daa60e7d6393f8a6d0a1.png"},"location":{"country":"United States","address":"Buellton, CA, USA","city":"Buellton","stateProvince":"CA"},"frontendLink":"/job-posting/central-coast-agriculture-inc/track-and-trace-tech/12393f44bb334ee86c3a69337ab23bf5","title":"Track and Trace Tech","category":"Agriculture & Farming","hash":"12393f44bb334ee86c3a69337ab23bf5","postingUrl":"https://us.bebee.com/job/20220116-6a62a7a61e9ff22e671ffdd294b25037"},{"function":["Cultivation"],"postedOn":"2 days ago","description":"<div><p>COMPANY OVERVIEW Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cr..</p><p>by Jobble</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Fall River, MA, USA","city":"Fall River","stateProvince":"MA"},"frontendLink":"/job-posting/cresco-labs/cultivation-agent-monday/6af82f42a8c3e8f1c18d32d4b6f3bd01","title":"Cultivation Agent - Monday","category":"Manufacturing","hash":"6af82f42a8c3e8f1c18d32d4b6f3bd01","postingUrl":"https://us.melga.com/job/2022-01-16_2c7d1b637221b15c99296469e6096ceb"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"14 days ago","description":"<div><p>Craft Cannabis is looking for a customer-oriented field sales representative. We need someone energetic, personable, and excited to get out and connect with our customer base. Craft Cannabis is a leader in the Nashville hemp industry and growing rapidly, meaning there is a lot of opportunity and a lot to learn. We need a reliable, organized, and enthusiastic person to join our team!</p><p><b>Responsibilities</b></p><ul><li>Manage incoming calls</li><li>Generate sales leads</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>High school degree</li></ul><p>Job Type: Full-time</p><p>Pay: $18.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Commission pay</li></ul><p>Ability to commute/relocate:</p><ul><li>Nashville, TN 37211: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p><p>Application Deadline: 20211204</p></div>","company":{"companyType":"Private/Startup","name":"Craft Cannabis","logoUrl":"/logos/craft-cannabis-company-a1cab9d377f9c9417a2fb55622c158d2.png"},"location":{"country":"United States","address":"Nashville, TN 37211","city":"Nashville","stateProvince":"TN"},"frontendLink":"/job-posting/craft-cannabis/wholesale-customer-service-representative/758b56fbeb43863b8b68a078552b3bb8","title":"Wholesale Customer Service Representative","category":"Agriculture & Farming","hash":"758b56fbeb43863b8b68a078552b3bb8","postingUrl":"https://www.indeed.com/job/wholesale-customer-service-representative-c774b5dcd06e3f7f"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"14 days ago","description":"<div><p>Company Introduction:<br />A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.<br />Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.<br />While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.<br />Overview:<br />The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><p>Skills:</p><ul><li>Strong inter-personal and communication skills</li><li>Strong attention to detail a must</li><li>Organizational Skills</li><li>Networking Savvy</li><li>Understanding of what makes an event “successful”</li><li>Creative flair for effective design and development of an event</li><li>Dedication to Customer Service</li><li>Motivation for Sales</li></ul><p>Benefits:</p><ul><li>Health insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>Paid time off</li><li>Flexible schedule</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekends required</li><li>Holidays required</li><li>Day shift</li><li>Night shift</li><li>8 hour shift</li></ul><p>Requirements:</p><ul><li>High School Diploma or equivalent</li><li>Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</li><li>Excellent customer service skills</li><li>Knowledge and adherence to the policies, procedures and goals of the Lotus Way</li><li>Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.</li></ul><p>Pay &amp; Compensation:</p><ul><li>Hourly pay</li></ul><p>*<br />Additional Compensation: *</p><ul><li>Bonuses</li><li>Store Discounts</li></ul><p>Customer Service Representative Job Duties:</p><ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li><li>Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</li><li>Ability to handle fast paced environment while providing superior customer service.</li></ul><p>Location: 752 Commercial St,San Jose,CA,95112, San Jose, CA 95112</p><p>Job Type: Full-time</p></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/efdfe20bf9a497eabfde20c632f64062","title":"Call Center Representative","category":"Agriculture & Farming","hash":"efdfe20bf9a497eabfde20c632f64062","postingUrl":"https://www.indeed.com/job/call-center-representative-dcefbf086bca96d9"},{"employmentType":"Part-time","function":["Retail"],"postedOn":"6 days ago","description":"<div><p>Seven Point Farms is looking for a Budtender / Customer Service Associate for our Socorro Dispensary. Currently we are hiring for PT but could later change to FT. Under general supervision provides exceptional care of Seven Point Farms medical marijuana patients by providing helpful product knowledge and education. Sell a wide range of accessories and provide accurate advice on product. Greet and check-in patients as they enter the store. Assist patients in identifying the products and the best method of consumption. Develop and build patient relationships.</p><p><b>Job Duties and Responsibilities: </b></p><p>1. Sell a wide range of accessories and provide accurate advice on product, addressing patient questions and concerns as needed.</p><p>2. Assist patients in identifying the product and methods of consumption best for them. Explain processes and inform patients of promotions, sales, new products, popular products and relevant products.</p><p>3. Ensure compliance with all local and state regulations and laws. Understand and apply city and state requirements for compliant handling, sales and transactions of cannabis products. Ensure HIPPA compliance and confidentiality for all patients.</p><p>4. Greet and check-in patients as they enter the store verifying identification for age and residency status; politely decline those whose identification does not adhere to city and state requirements.</p><p>5. Process payments accurately and timely; operate cash register itemizing and totaling purchases recording all appropriate information to ensure compliance.</p><p>6. Balance cash drawer and inventories by auditing at beginning and end of shift.</p><p>7. May assist with creating and updating menus throughout the day,</p><p>8. Assist with managing incoming calls and voicemails.</p><p>9. Perform daily inventory audits and maintain records. Unpack sort, count and label merchandise as needed.</p><p>10. Ensure store is clean, organized and presented in a manner consistent with the SPF brand at all times. Display and replenish products as needed.</p><p>11. Follow all standard operating procedures (SOPs) related to daily work, including safety and security.</p><p>12. Adheres to and upholds all work rules, policies and procedures adopted by SPF (e.g. harassment, discrimination, hostile work environment, zero tolerance for drugs, alcohol, smoking, weapons, etc.)</p><p>13. Performs any other related duties as assigned.</p><p><b>Minimum Qualifications: </b></p><p>· High school diploma or GED and 6 months related experience or equivalent combination of education and experience</p><p>· Previous retail sales or customer service experience preferred</p><p>· Valid New Mexico Driver’s License</p><p>· Reliable transportation</p><p>· 21 years of age or older</p><p>· Must pass State and Federal criminal background check</p><p><b>Skills and Abilities: </b></p><p>· Great attention to detail</p><p>· Ability to understand and follow documented procedures</p><p>· Strong communication and customer service skills</p><p>· Good computer skills</p><p>· Ability to work well independently and in a team environment; cooperating and communicating well with others</p><p><b>Working Conditions: </b></p><p>· General retail store conditions</p><p>· Fast-paced working environment</p><p>· Requires flexible schedule including days, evenings, weekends and some holidays</p><p>· Ability to lift at least 25 lbs</p><p>· Ability to sit or stand and move for extended periods of time</p><p>Job Type: Part-time</p><p>Pay: From $13.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Public/Growth","name":"Seven Point Farms"},"location":{"country":"United States","address":"Socorro, NM 87801","city":"Socorro","stateProvince":"NM"},"frontendLink":"/job-posting/seven-point-farms/pt-budtender-customer-service-associate/3b30dc5fefd064dbdc04a64c9ad99afd","title":"PT - Budtender / Customer Service Associate","category":"Agriculture & Farming","hash":"3b30dc5fefd064dbdc04a64c9ad99afd","postingUrl":"https://www.indeed.com/job/pt-budtender-customer-service-associate-8937fbdb8184ee00"},{"function":["Customer Service"],"postedOn":"10 days ago","description":"<div><div><h2><b>About LeafLink</b></h2><p>LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we're defining the way thousands of cannabis brands, distributors and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $4.4 billion in wholesale cannabis orders annually.</p><p>Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000's 'Top 5000 Fastest-Growing Private Companies', one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!</p><h2><b>What We're Looking For</b></h2><p>LeafLink is seeking a Helpdesk Agent to join our New York team who is passionate about working on teams that solve interesting, large-scale problems at a rapid pace. This role will contribute heavily to the buildout and iteration of LeafLink's existing and emerging systems, powering an ever-expanding set of product offerings. As a member of our engineering team, you will be in a position to have a direct, lasting impact everywhere that technology powers our business.</p><p>LeafLink has an ever-growing IT footprint and we're searching for our first dedicated IT Helpdesk agent team to come in and help us support it. In this role, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones and make sure the technology in our offices is working. The role offers the opportunity to help execute strategy, and build an IT future of our company, working on complex systems and physical equipment rollouts as well as creating numerous points of connectivity between our existing systems and workflows. It's a very exciting time to join our team!</p><p>Ideal candidates for this position should possess a keen mind for solving tough problems with the ideal solution, partnering effectively with various team members along the way. They should be personable, efficient, flexible and communicative, possess a strong desire to implement change, growth, and maturity, and have a passion and love for what they do. This role comes with the opportunity to be a high performer within a department that's fast-paced, dynamic, and quickly growing in all areas.</p><h2><b>What You'll Do</b></h2><ul><li>Act as a critical front-line resource and provide direct IT support to all LeafLink employees.</li><li>Troubleshoot, diagnose, and resolve issues quickly and effectively when they arise</li><li>Respond to requests via our ticketing system and update tickets as appropriate; communicate status, monitor and follow up on all requests from submission to resolution.</li><li>Work collaboratively with our IT team and other technologists to help drive service delivery</li><li>Execute seamless onboarding for new hires to LeafLink's existing IT systems</li><li>Create and maintain an up to date knowledge base documentation</li><li>Help develop expedient procedures and helping to continually improve IT</li></ul><h2><b>Requirements</b></h2><ul><li>4+ years of experience in Information Technology.</li><li>3+ years experience working within Enterprise Technology organizations.</li><li>Detailed oriented and great communications skills for remote support</li><li>Ability to communicate issues effectively to senior-level support for additional assistance</li><li>Sense of urgency and ability to perform under pressure</li><li>Proven track record of practical, thoughtful problem solving</li><li>Experience with a ticketing system such as Jira or Freshservice .</li><li>Experience with Google Workspace, Zoom, Slack, Jira, Freshservice and VMware Workspace ONE</li><li>An active member of the open source and New York tech community a plus</li><li>An interest in the cannabis industry and/or the LeafLink brand</li></ul><h2><b>Benefits</b></h2><ul><li>Generous PTO</li><li>Fun office environment</li><li>Competitive salary</li><li>Benefit Matching (medical, dental, vision)</li><li>401k Offered</li><li>Stock options</li><li>Team events</li><li>New office in FiDi</li></ul></div></div>","company":{"companyType":"Private/Established","name":"LeafLink","logoUrl":"/logos/leaflink-580183521ffe570c90670c4a1767fdb6.png"},"location":{"country":"United States","address":"New York, NY","stateProvince":"NY"},"frontendLink":"/job-posting/leaflink/help-desk-agent/b5019269d7da23922b5bb579634f61e6","title":"Help Desk Agent","category":"Information Technology & Services","hash":"b5019269d7da23922b5bb579634f61e6","postingUrl":"https://www.indeed.com/job/help-desk-agent-0adc53cd1a6813a6"},{"salaries":[{"salaryStart":"$120k","salaryEnd":"$200k","currency":"US","source":"Built In","position":"Director Of Customer Success","type":"per year","url":"https://builtin.com/salaries/sales/director-of-customer-success/washington-dc"},{"salaryStart":"$61k","salaryEnd":"$140k","currency":"US","source":"Glassdoor","position":"Customer Success Manager","type":"per year","url":"https://www.glassdoor.ca/Salary/SkyBitz-Customer-Success-Manager-Washington-DC-Salaries-EJI_IE356066.0,7_KO8,32_IL.33,46_IM911.htm"},{"salaryStart":"$49k","salaryEnd":"$140k","currency":"US","source":"Payscale","position":"Customer Success Manager","type":"per year","url":"https://www.payscale.com/research/US/Job=Customer_Success_Manager/Salary/ec616e11/Washington-DC-Client-Interaction"}],"function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p>• The purpose of the Brand/Customer Success Representative is to promote Holistic Industries' brands throughout Northern California by hosting events for retail and business customers to educate them on our Jerry Garcia brand, and all Holistic products, through opportunities for personal experience with the products.</p><p>• The Brand/Customer Success Representative is a person with a genuine love and passion for everything Jerry Garcia was about and deep respect for his legacy.</p><p>• They should be an energetic and creative spirit who likes to be out in the world sharing and connecting with others.</p><p>• Must be able to frequently lift, carry, and balance up to 30 pounds.</p><p>• May include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching.</p><p>• Moderate to loud exposure to noise level.</p><p>• Long periods of sitting.</p><p>• May include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.</p><p>• Exposure to long periods of bright lights.</p><p>• Long periods of prolonged use of office equipment including computers and phones.</p><p>• Working EnvironmentDue to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check - certain criminal convictions may disqualify candidates based on state marijuana licensing regulations.</p><p>• Our mission is to provide patients with the highest quality, safest cannabis medicine possible.</p><p>• As our name suggests, we care for the whole person.</p><p>• Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets.</p><p>• Our team includes the nation's most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances</p></div>","company":{"companyType":"Private/Established","name":"Vangst","logoUrl":"/logos/vangst-1731290886786334fb502ebdee566cc6.png"},"location":{"country":"United States","address":"Washington, DC, USA","stateProvince":"WA"},"frontendLink":"/job-posting/vangst/brand-customer-success-representative/0a7010ea4a89f53b0ba47d241aaaeb11","title":"Brand / Customer Success Representative","category":"Professional, Scientific, and Technical Services","hash":"0a7010ea4a89f53b0ba47d241aaaeb11","postingUrl":"https://jobsearcher.com/j/brand-customer-success-representative-at-vangst-in-washington-dc-j8er5Mr","salary":"$120k - $200k"}]