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Customer Support Center Assistant Manager

Trulieve, INC Clearwater, FL 33763
Apply Now Copy link

Customer Support Center Assistant Manager

Department: Customer Support Center

Reports to: Customer Support Center Manager

FLSA Status: Regular- Exempt


Role Summary:

The Customer Support Center Assistant Manager is responsible for ensuring the proper and effective operation of a business. This role requires individuals to oversee the day-to-day work and operations of mid and entry level employees to ensure adherence to organization guidelines.


Key Duties and Responsibilities

  • Leading, managing, and directing a call center with 100+ employees
  • Develop objectives and measurables for the call center's day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
  • Building and leading a strong group of team leads who are responsible for answering representative's questions, guiding them through difficult calls or issues, and handling difficult issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educate and coach the team regarding processes and practices, and explain expectations to employees
  • Assisting other management team members in identifying trends and establishing call center goals
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
  • Upholding Trulieve's customer service standards
  • Taking on other tasks or projects to support employees, other managers, and call center operations

SKILLS AND QUALIFICATIONS

  • 4 years work experience desired, with a background in contact center management
  • Must be at least 21 years of age
  • Ability to lead and manage a large team
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communications, and conflict resolution skills
  • Knowledge of management principles and familiarity with company products, services, and policies
  • Strong coaching and leadership skills, ability to motivate employees
  • Decisiveness and attention to detail
  • Proficiency with necessary technology, including computers, software applications, phone systems, etc.
  • Must possess the mental and physical capacities necessary to perform the job duties
  • Must be able to pass a level 1 and level 2 background check and drug screening

Trulieve is One Team- From our budtenders to our board members and our cultivators to our CEO, Trulieve is one team dedicated to providing the highest level of cannabis products and customer service experience. We are committed to fostering a diverse, inclusive, and representative workplace, where everyone feels respected and where their work is valued.

Trulieve is Passionate- Our patients and staff each have their own personal and emotional connection with cannabis. We share that passion in creating products and a personalized customer experience that is designed to help each individual find the best product for them. Our knowledgeable staff in our dispensaries and our call centers are always wiling to share their expertise and help customers understand what options are right for them.

Trulieve is a Trusted Leader- Trulieve believes transparency fosters trust, which is why Trulieve has the most comprehensive lab testing in Florida and each Trulieve product has a third-party lab report that can be found in our searchable test results database.

Trulieve in Innovative- Customer preferences are rapidly evolving, and we are constantly expanding our offering of quality cannabis products to meet your needs. Our focus on product quality along with exceptional service is what fuels us as well as looking to research and develop new offerings to bring relief you can rely on.

Trulieve is Committed- We are committed- to our patients and customers, our employees, our investors, our communities- to everyone who makes Trulieve the company that it is. We believe it is our responsibility to not only serve each of our customer but also the communities that we are part of.

That’s why we have worked to establish meaningful partnerships that support organizations working to build communities and improve lives, invest in underserved communities, source local materials and labor wherever possible and be a good neighbor and partner everywhere that we operate.


ADDITIONAL MINIMUM QUALIFICATIONS

Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient base that we respectively serve. To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients which may exhibit opportunities to assess the situation and apply meaningful service. In addition, must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve’s objective in serving our patient base with excellent customer service.


WORK SCHEDULE:

45+ hours weekly with flexible hours depending on call center needs. Must be available to work occasional evenings, weekends and holidays.


Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace

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This role requires individuals to oversee the day-to-day work and operations of mid and entry level employees to ensure adherence to organization guidelines.</p><br /><p></p><p><b>Key Duties and Responsibilities</b></p><ul><li>Leading, managing, and directing a call center with 100+ employees</li><li>Develop objectives and measurables for the call center's day-to-day activities</li><li>Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)</li><li>Building and leading a strong group of team leads who are responsible for answering representative's questions, guiding them through difficult calls or issues, and handling difficult issues that cannot be fielded by representatives</li><li>Leading team meetings, asking questions to better understand the calls representatives are receiving, educate and coach the team regarding processes and practices, and explain expectations to employees</li><li>Assisting other management team members in identifying trends and establishing call center goals</li><li>Ensuring staff members are achieving desired service levels and taking corrective action, as needed</li><li>Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction</li><li>Upholding Trulieve's customer service standards</li><li>Taking on other tasks or projects to support employees, other managers, and call center operations</li></ul><br /><p></p><p><b>SKILLS AND QUALIFICATIONS</b></p><ul><li>4 years work experience desired, with a background in contact center management</li><li>Must be at least 21 years of age</li><li>Ability to lead and manage a large team</li><li>Ability to multitask and remain calm under pressure, especially during peak hours or intense situations</li><li>Exceptional interpersonal, customer service, problem-solving, verbal and written communications, and conflict resolution skills</li><li>Knowledge of management principles and familiarity with company products, services, and policies</li><li>Strong coaching and leadership skills, ability to motivate employees</li><li>Decisiveness and attention to detail</li><li>Proficiency with necessary technology, including computers, software applications, phone systems, etc.</li><li>Must possess the mental and physical capacities necessary to perform the job duties</li><li>Must be able to pass a level 1 and level 2 background check and drug screening</li></ul><br /><p></p><p></p><p><b>Trulieve is One Team</b>- From our budtenders to our board members and our cultivators to our CEO, Trulieve is one team dedicated to providing the highest level of cannabis products and customer service experience. We are committed to fostering a diverse, inclusive, and representative workplace, where everyone feels respected and where their work is valued.</p><p><b>Trulieve is Passionate</b>- Our patients and staff each have their own personal and emotional connection with cannabis. We share that passion in creating products and a personalized customer experience that is designed to help each individual find the best product for them. Our knowledgeable staff in our dispensaries and our call centers are always wiling to share their expertise and help customers understand what options are right for them.</p><p><b>Trulieve is a Trusted Leader</b>- Trulieve believes transparency fosters trust, which is why Trulieve has the most comprehensive lab testing in Florida and each Trulieve product has a third-party lab report that can be found in our searchable test results database.</p><p><b>Trulieve in Innovative</b>- Customer preferences are rapidly evolving, and we are constantly expanding our offering of quality cannabis products to meet your needs. Our focus on product quality along with exceptional service is what fuels us as well as looking to research and develop new offerings to bring relief you can rely on.</p><p><b>Trulieve is Committed</b>- We are committed- to our patients and customers, our employees, our investors, our communities- to everyone who makes Trulieve the company that it is. We believe it is our responsibility to not only serve each of our customer but also the communities that we are part of.</p><p>That’s why we have worked to establish meaningful partnerships that support organizations working to build communities and improve lives, invest in underserved communities, source local materials and labor wherever possible and be a good neighbor and partner everywhere that we operate.</p><br /><p></p><p><b>ADDITIONAL MINIMUM QUALIFICATIONS</b></p><p>Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient base that we respectively serve. To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients which may exhibit opportunities to assess the situation and apply meaningful service. In addition, must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve’s objective in serving our patient base with excellent customer service.</p><br /><p></p><p>WORK SCHEDULE:</p><p>45+ hours weekly with flexible hours depending on call center needs. Must be available to work occasional evenings, weekends and holidays.</p><br /><p></p><p><b>Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace</b></p></div><p></p></div>","company":{"companyType":"Public/Established","name":"Trulieve, INC","logoUrl":"/logos/trulieve-1d76a294c42e35e1fad949d6f74742d9.png"},"location":{"country":"United States","address":"Clearwater, FL 33763","city":"Clearwater","stateProvince":"FL"},"frontendLink":"/job-posting/trulieve-inc/customer-support-center-assistant-manager/077a8abcce6225d8faca20dad9f1a178","title":"Customer Support Center Assistant Manager","hash":"077a8abcce6225d8faca20dad9f1a178","postingUrl":"https://www.indeed.com/job/customer-support-center-assistant-manager-909b862119e66b84"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Flowhub is on a mission to empower cannabis dispensaries to grow their businesses, delight their customers, and unlock business growth.</p><p>Retailers large to small in the burgeoning industry trust Flowhub to accelerate their sales, manage inventory, stay compliant, and process $3B+ in cannabis sales annually.</p><p>We exist to make safe cannabis products accessible to every adult on planet Earth.</p><p>We exist to make safe cannabis products accessible to every adult on planet Earth.</p><p>Sales is the variable that most affects a company's success and ability to make the moves it wants to.</p><p>As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability.</p><p>We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.</p><p>The ideal candidate is an excellent communicator of business value and insight.</p><p>You thrive on building meaningful relationships with customers.</p><p>You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.</p><p><b>Responsibilities:</b></p><p>• Build and nurture customer relationships.</p><p>Regularly meet with your customers to maintain and strengthen their ties with Flowhub.</p><p>• Assist customers in setting and tracking goals that highlight the value in Flowhub.</p><p>• Create processes, procedures, and tactics to help reduce customer churn.</p><p>• Create and participate in webinars that deliver business value.</p><p>• Construct strategies around delivering helpful content (tips and tricks, new features, SOPs)</p><p>• Engage with sales and Implementation for seamless project handoff for new customers.</p><p>• Retention.</p><p>Handle escalations to determine primary risk reasons and update accordingly on resolution timelines.</p><p>Ensure there is awareness of all features/functionality and that proper workflows are adopted.</p><p>• Maintain up-to-date Account Health status for at-risk customers.</p><p>• Maintain Salesforce data changes, record keeping, and overall accuracy for your book of business.</p><p>• Ensure churn risk reasons are accurately captured and documented.</p><p>• Influence Product decisions.</p><p>Represent your customer needs to R&amp;D.</p><p><b>Qualifications:</b></p><p>• A genuine interest in helping businesses be successful and a commitment to continuous improvement</p><p>• 2+ years of previous experience in customer success or management in cannabis retail.</p><p>The ideal candidate would have both.</p><p>• Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)</p><p>• Proven record of helping customers hit their goals</p><p><b>Compensation:</b></p><p>$60k</p><p><b>About Flowhub:</b></p><p>At Flowhub, we envision a future where safe cannabis products are accessible to every adult on planet Earth.</p><p>Founded in 2015 by CEO Kyle Sherman, Flowhub provides highly regulated retailers with a mission-critical retail operating system that automates complex compliance mandates like transaction limits and state reporting.</p><p>Our mission is to empower dispensary growth and help business owners achieve their dreams.</p><p>Founded in Denver, but fully remote with teams across multiple states, Flowhub is trusted and loved by over 1,000 cannabis retailers and partners across the U.S., processing over $3 billion in cannabis sales annually.</p><p>As the pioneer and original API integrator to Metrc, the state track and trace system used in most legal cannabis markets, Flowhub helps cannabis retailers automate and simplify business operations through technology to keep companies and government transparent, keep cannabis products off the black market, and build a robust scalable industry that is approachable for all adults and medical patients.</p><p>Flowhub is backed by top-tier investors including e.ventures, Evolv Ventures (the Kraft Heinz-backed venture capital fund), and Poseidon Asset Management, as well as Iqram Magdon-Ismail, a co-founder and former CEO of Venmo.</p><p>Flowhub has raised 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wants to.</p><p>As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability.</p><p>We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.</p><p>The ideal candidate is an excellent communicator of business value and insight.</p><p>You thrive on building meaningful relationships with customers.</p><p>You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.</p><p><b>Responsibilities:</b></p><p>• Build and nurture customer relationships.</p><p>Regularly meet with your customers to maintain and strengthen their ties with Flowhub.</p><p>• Assist customers in setting and tracking goals that highlight the value in Flowhub.</p><p>• Create processes, procedures, and tactics to help reduce customer churn.</p><p>• Create and participate in webinars that deliver business value.</p><p>• Construct strategies around delivering helpful content (tips and tricks, new features, SOPs)</p><p>• Engage with sales and Implementation for seamless project handoff for new customers.</p><p>• Retention.</p><p>Handle escalations to determine primary risk reasons and update accordingly on resolution timelines.</p><p>Ensure there is awareness of all features/functionality and that proper workflows are adopted.</p><p>• Maintain up-to-date Account Health status for at-risk customers.</p><p>• Maintain Salesforce data changes, record keeping, and overall accuracy for your book of business.</p><p>• Ensure churn risk reasons are accurately captured and documented.</p><p>• Influence Product decisions.</p><p>Represent your customer needs to R&amp;D.</p><p><b>Qualifications:</b></p><p>• A genuine interest in helping businesses be successful and a commitment to continuous improvement</p><p>• 2+ years of previous experience in customer success or management in cannabis retail.</p><p>The ideal candidate would have both.</p><p>• Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)</p><p>• Proven record of helping customers hit their goals</p><p><b>Compensation:</b></p><p>$60k</p><p><b>About Flowhub:</b></p><p>At Flowhub, we envision a future where safe cannabis products are accessible to every adult on planet Earth.</p><p>Founded in 2015 by CEO Kyle Sherman, Flowhub provides highly regulated retailers with a mission-critical retail operating system that automates complex compliance mandates like transaction limits and state reporting.</p><p>Our mission is to empower dispensary growth and help business owners achieve their dreams.</p><p>Founded in Denver, but fully remote with teams across multiple states, Flowhub is trusted and loved by over 1,000 cannabis retailers and partners across the U.S., processing over $3 billion in cannabis sales annually.</p><p>As the pioneer and original API integrator to Metrc, the state track and trace system used in most legal cannabis markets, Flowhub helps cannabis retailers automate and simplify business operations through technology to keep companies and government transparent, keep cannabis products off the black market, and build a robust scalable industry that is approachable for all adults and medical patients.</p><p>Flowhub is backed by top-tier investors including e.ventures, Evolv Ventures (the Kraft Heinz-backed venture capital fund), and Poseidon Asset Management, as well as Iqram Magdon-Ismail, a co-founder and former CEO of Venmo.</p><p>Flowhub has raised nearly $45 million in venture funding.</p><p>Kyle Sherman is also the founding director of the Cannabis Trade Federation (CTF) &amp; US Cannabis Council (USCC), a national coalition of cannabis-related businesses that represent all aspects of the industry including cultivators, dispensaries, wholesalers, distributors, and ancillary businesses.</p><p>USCC's mission is to build a future of legal access to cannabis delivered through an equitable and values-driven industry by advancing cannabis legalization at the federal and state level, and promoting restorative justice for communities harmed by cannabis prohibition</p></div>","company":{"companyType":"Private/Established","name":"Flowhub","logoUrl":"/logos/flowhub-073dc4655add34d14088a8cfa017f947.png"},"location":{"country":"United States","address":"Fruita, CO, USA","city":"Fruita","stateProvince":"CO"},"frontendLink":"/job-posting/flowhub/customer-success-manager/5ce75d7c127a70c5d6dc5ab848f66b19","title":"Customer Success Manager","hash":"5ce75d7c127a70c5d6dc5ab848f66b19","postingUrl":"https://www.jobilize.com/amp/job/customer-success-manager-fruita-flowhub-united-states-hiring-now-job"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Flowhub is on a mission to empower cannabis dispensaries to grow their businesses, delight their customers, and unlock business growth.</p><p>Retailers large to small in the burgeoning industry trust Flowhub to accelerate their sales, manage inventory, stay compliant, and process $3B+ in cannabis sales annually.</p><p>We exist to make safe cannabis products accessible to every adult on planet Earth.</p><p>We exist to make safe cannabis products accessible to every adult on planet Earth.</p><p>Sales is the variable that most affects a company's success and ability to make the moves it wants to.</p><p>As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability.</p><p>We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.</p><p>The ideal candidate is an excellent communicator of business value and insight.</p><p>You thrive on building meaningful relationships with customers.</p><p>You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.</p><p><b>Responsibilities:</b></p><p>• Build and nurture customer relationships.</p><p>Regularly meet with your customers to maintain and strengthen their ties with Flowhub.</p><p>• Assist customers in setting and tracking goals that highlight the value in Flowhub.</p><p>• Create processes, procedures, and tactics to help reduce customer churn.</p><p>• Create and participate in webinars that deliver business value.</p><p>• Construct strategies around delivering helpful content (tips and tricks, new features, SOPs)</p><p>• Engage with sales and Implementation for seamless project handoff for new customers.</p><p>• Retention.</p><p>Handle escalations to determine primary risk reasons and update accordingly on resolution timelines.</p><p>Ensure there is awareness of all features/functionality and that proper workflows are adopted.</p><p>• Maintain up-to-date Account Health status for at-risk customers.</p><p>• Maintain Salesforce data changes, record keeping, and overall accuracy for your book of business.</p><p>• Ensure churn risk reasons are accurately captured and documented.</p><p>• Influence Product decisions.</p><p>Represent your customer needs to R&amp;D.</p><p><b>Qualifications:</b></p><p>• A genuine interest in helping businesses be successful and a commitment to continuous improvement</p><p>• 2+ years of previous experience in customer success or management in cannabis retail.</p><p>The ideal candidate would have both.</p><p>• Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)</p><p>• Proven record of helping customers hit their goals</p><p><b>Compensation:</b></p><p>$60k</p><p><b>About Flowhub:</b></p><p>At Flowhub, we envision a future where safe cannabis products are accessible to every adult on planet Earth.</p><p>Founded in 2015 by CEO Kyle Sherman, Flowhub provides highly regulated retailers with a mission-critical retail operating system that automates complex compliance mandates like transaction limits and state reporting.</p><p>Our mission is to empower dispensary growth and help business owners achieve their dreams.</p><p>Founded in Denver, but fully remote with teams across multiple states, Flowhub is trusted and loved by over 1,000 cannabis retailers and partners across the U.S., processing over $3 billion in cannabis sales annually.</p><p>As the pioneer and original API integrator to Metrc, the state track and trace system used in most legal cannabis markets, Flowhub helps cannabis retailers automate and simplify business operations through technology to keep companies and government transparent, keep cannabis products off the black market, and build a robust scalable industry that is approachable for all adults and medical patients.</p><p>Flowhub is backed by top-tier investors including e.ventures, Evolv Ventures (the Kraft Heinz-backed venture capital fund), and Poseidon Asset Management, as well as Iqram Magdon-Ismail, a co-founder and former CEO of Venmo.</p><p>Flowhub has raised nearly $45 million in venture funding.</p><p>Kyle Sherman is also the founding director of the Cannabis Trade Federation (CTF) &amp; US Cannabis Council (USCC), a national coalition of cannabis-related businesses that represent all aspects of the industry including cultivators, dispensaries, wholesalers, distributors, and ancillary businesses.</p><p>USCC's mission is to build a future of legal access to cannabis delivered through an equitable and values-driven industry by advancing cannabis legalization at the federal and state level, and promoting restorative justice for communities harmed by cannabis prohibition</p></div>","company":{"website":"flowhub.co","companyType":"Private/Established","name":"Flowhub","logoUrl":"/logos/flowhub-073dc4655add34d14088a8cfa017f947.png"},"location":{"country":"United States","address":"Olathe, CO, USA","city":"Olathe","stateProvince":"CO"},"frontendLink":"/job-posting/flowhub/customer-success-manager/f7f45eaaf7ecfd6e503804c294160d8e","title":"Customer Success Manager","hash":"f7f45eaaf7ecfd6e503804c294160d8e","postingUrl":"https://www.jobilize.com/amp/job/customer-success-manager-olathe-flowhub-united-states-hiring-now-job"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Flowhub is on a mission to empower cannabis dispensaries to grow their businesses, delight their customers, and unlock business growth.</p><p>Retailers large to small in the burgeoning industry trust Flowhub to accelerate their sales, manage inventory, stay compliant, and process $3B+ in cannabis sales annually.</p><p>We exist to make safe cannabis products accessible to every adult on planet Earth.</p><p>We exist to make safe cannabis products accessible to every adult on planet Earth.</p><p>Sales is the variable that most affects a company's success and ability to make the moves it wants to.</p><p>As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability.</p><p>We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.</p><p>The ideal candidate is an excellent communicator of business value and insight.</p><p>You thrive on building meaningful relationships with customers.</p><p>You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.</p><p><b>Responsibilities:</b></p><p>• Build and nurture customer relationships.</p><p>Regularly meet with your customers to maintain and strengthen their ties with Flowhub.</p><p>• Assist customers in setting and tracking goals that highlight the value in Flowhub.</p><p>• Create processes, procedures, and tactics to help reduce customer churn.</p><p>• Create and participate in webinars that deliver business value.</p><p>• Construct strategies around delivering helpful content (tips and tricks, new features, SOPs)</p><p>• Engage with sales and Implementation for seamless project handoff for new customers.</p><p>• Retention.</p><p>Handle escalations to determine primary risk reasons and update accordingly on resolution timelines.</p><p>Ensure there is awareness of all features/functionality and that proper workflows are adopted.</p><p>• Maintain up-to-date Account Health status for at-risk customers.</p><p>• Maintain Salesforce data changes, record keeping, and overall accuracy for your book of business.</p><p>• Ensure churn risk reasons are accurately captured and documented.</p><p>• Influence Product decisions.</p><p>Represent your customer needs to R&amp;D.</p><p><b>Qualifications:</b></p><p>• A genuine interest in helping businesses be successful and a commitment to continuous improvement</p><p>• 2+ years of previous experience in customer success or management in cannabis retail.</p><p>The ideal candidate would have both.</p><p>• Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)</p><p>• Proven record of helping customers hit their goals</p><p><b>Compensation:</b></p><p>$60k</p><p><b>About Flowhub:</b></p><p>At Flowhub, we envision a future where safe cannabis products are accessible to every adult on planet Earth.</p><p>Founded in 2015 by CEO Kyle Sherman, Flowhub provides highly regulated retailers with a mission-critical retail operating system that automates complex compliance mandates like transaction limits and state reporting.</p><p>Our mission is to empower dispensary growth and help business owners achieve their dreams.</p><p>Founded in Denver, but fully remote with teams across multiple states, Flowhub is trusted and loved by over 1,000 cannabis retailers and partners across the U.S., processing over $3 billion in cannabis sales annually.</p><p>As the pioneer and original API integrator to Metrc, the state track and trace system used in most legal cannabis markets, Flowhub helps cannabis retailers automate and simplify business operations through technology to keep companies and government transparent, keep cannabis products off the black market, and build a robust scalable industry that is approachable for all adults and medical patients.</p><p>Flowhub is backed by top-tier investors including e.ventures, Evolv Ventures (the Kraft Heinz-backed venture capital fund), and Poseidon Asset Management, as well as Iqram Magdon-Ismail, a co-founder and former CEO of Venmo.</p><p>Flowhub has raised nearly $45 million in venture funding.</p><p>Kyle Sherman is also the founding director of the Cannabis Trade Federation (CTF) &amp; US Cannabis Council (USCC), a national coalition of cannabis-related businesses that represent all aspects of the industry including cultivators, dispensaries, wholesalers, distributors, and ancillary businesses.</p><p>USCC's mission is to build a future of legal access to cannabis delivered through an equitable and values-driven industry by advancing cannabis legalization at the federal and state level, and promoting restorative justice for communities harmed by cannabis prohibition</p></div>","company":{"companyType":"Private/Established","name":"Flowhub","logoUrl":"/logos/flowhub-073dc4655add34d14088a8cfa017f947.png"},"location":{"country":"United States","address":"Rifle, CO, USA","city":"Rifle","stateProvince":"CO"},"frontendLink":"/job-posting/flowhub/customer-success-manager/95432a2a48efa2cb8807fc092078ced4","title":"Customer Success Manager","hash":"95432a2a48efa2cb8807fc092078ced4","postingUrl":"https://www.jobilize.com/amp/job/customer-success-manager-rifle-flowhub-united-states-hiring-now-job"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Flowhub is on a mission to empower cannabis dispensaries to grow their businesses, delight their customers, and unlock business growth.</p><p>Retailers large to small in the burgeoning industry trust Flowhub to accelerate their sales, manage inventory, stay compliant, and process $3B+ in cannabis sales annually.</p><p>We exist to make safe cannabis products accessible to every adult on planet Earth.</p><p>We exist to make safe cannabis products accessible to every adult on planet Earth.</p><p>Sales is the variable that most affects a company's success and ability to make the moves it wants to.</p><p>As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability.</p><p>We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.</p><p>The ideal candidate is an excellent communicator of business value and insight.</p><p>You thrive on building meaningful relationships with customers.</p><p>You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.</p><p><b>Responsibilities:</b></p><p>• Build and nurture customer relationships.</p><p>Regularly meet with your customers to maintain and strengthen their ties with Flowhub.</p><p>• Assist customers in setting and tracking goals that highlight the value in Flowhub.</p><p>• Create processes, procedures, and tactics to help reduce customer churn.</p><p>• Create and participate in webinars that deliver business value.</p><p>• Construct strategies around delivering helpful content (tips and tricks, new features, SOPs)</p><p>• Engage with sales and Implementation for seamless project handoff for new customers.</p><p>• Retention.</p><p>Handle escalations to determine primary risk reasons and update accordingly on resolution timelines.</p><p>Ensure there is awareness of all features/functionality and that proper workflows are adopted.</p><p>• Maintain up-to-date Account Health status for at-risk customers.</p><p>• Maintain Salesforce data changes, record keeping, and overall accuracy for your book of business.</p><p>• Ensure churn risk reasons are accurately captured and documented.</p><p>• Influence Product decisions.</p><p>Represent your customer needs to R&amp;D.</p><p><b>Qualifications:</b></p><p>• A genuine interest in helping businesses be successful and a commitment to continuous improvement</p><p>• 2+ years of previous experience in customer success or management in cannabis retail.</p><p>The ideal candidate would have both.</p><p>• Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)</p><p>• Proven record of helping customers hit their goals</p><p><b>Compensation:</b></p><p>$60k</p><p><b>About Flowhub:</b></p><p>At Flowhub, we envision a future where safe cannabis products are accessible to every adult on planet Earth.</p><p>Founded in 2015 by CEO Kyle Sherman, Flowhub provides highly regulated retailers with a mission-critical retail operating system that automates complex compliance mandates like transaction limits and state reporting.</p><p>Our mission is to empower dispensary growth and help business owners achieve their dreams.</p><p>Founded in Denver, but fully remote with teams across multiple states, Flowhub is trusted and loved by over 1,000 cannabis retailers and partners across the U.S., processing over $3 billion in cannabis sales annually.</p><p>As the pioneer and original API integrator to Metrc, the state track and trace system used in most legal cannabis markets, Flowhub helps cannabis retailers automate and simplify business operations through technology to keep companies and government transparent, keep cannabis products off the black market, and build a robust scalable industry that is approachable for all adults and medical patients.</p><p>Flowhub is backed by top-tier investors including e.ventures, Evolv Ventures (the Kraft Heinz-backed venture capital fund), and Poseidon Asset Management, as well as Iqram Magdon-Ismail, a co-founder and former CEO of Venmo.</p><p>Flowhub has raised nearly $45 million in venture funding.</p><p>Kyle Sherman is also the founding director of the Cannabis Trade Federation (CTF) &amp; US Cannabis Council (USCC), a national coalition of cannabis-related businesses that represent all aspects of the industry including cultivators, dispensaries, wholesalers, distributors, and ancillary businesses.</p><p>USCC's mission is to build a future of legal access to cannabis delivered through an equitable and values-driven industry by advancing cannabis legalization at the federal and state level, and promoting restorative justice for communities harmed by cannabis prohibition</p></div>","company":{"companyType":"Private/Established","name":"Flowhub","logoUrl":"/logos/flowhub-073dc4655add34d14088a8cfa017f947.png"},"location":{"country":"United States","address":"Parachute, CO, USA","city":"Parachute","stateProvince":"CO"},"frontendLink":"/job-posting/flowhub/customer-success-manager/400aa71496bc07dc53ef52522959f275","title":"Customer Success Manager","hash":"400aa71496bc07dc53ef52522959f275","postingUrl":"https://www.jobilize.com/amp/job/customer-success-manager-parachute-flowhub-united-states-hiring-now"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Flowhub is on a mission to empower cannabis dispensaries to grow their businesses, delight their customers, and unlock business growth.</p><p>Retailers large to small in the burgeoning industry trust Flowhub to accelerate their sales, manage inventory, stay compliant, and process $3B+ in cannabis sales annually.</p><p>We exist to make safe cannabis products accessible to every adult on planet Earth.</p><p>We exist to make safe cannabis products accessible to every adult on planet Earth.</p><p>Sales is the variable that most affects a company's success and ability to make the moves it wants to.</p><p>As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability.</p><p>We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.</p><p>The ideal candidate is an excellent communicator of business value and insight.</p><p>You thrive on building meaningful relationships with customers.</p><p>You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.</p><p><b>Responsibilities:</b></p><p>• Build and nurture customer relationships.</p><p>Regularly meet with your customers to maintain and strengthen their ties with Flowhub.</p><p>• Assist customers in setting and tracking goals that highlight the value in Flowhub.</p><p>• Create processes, procedures, and tactics to help reduce customer churn.</p><p>• Create and participate in webinars that deliver business value.</p><p>• Construct strategies around delivering helpful content (tips and tricks, new features, SOPs)</p><p>• Engage with sales and Implementation for seamless project handoff for new customers.</p><p>• Retention.</p><p>Handle escalations to determine primary risk reasons and update accordingly on resolution timelines.</p><p>Ensure there is awareness of all features/functionality and that proper workflows are adopted.</p><p>• Maintain up-to-date Account Health status for at-risk customers.</p><p>• Maintain Salesforce data changes, record keeping, and overall accuracy for your book of business.</p><p>• Ensure churn risk reasons are accurately captured and documented.</p><p>• Influence Product decisions.</p><p>Represent your customer needs to R&amp;D.</p><p><b>Qualifications:</b></p><p>• A genuine interest in helping businesses be successful and a commitment to continuous improvement</p><p>• 2+ years of previous experience in customer success or management in cannabis retail.</p><p>The ideal candidate would have both.</p><p>• Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)</p><p>• Proven record of helping customers hit their goals</p><p><b>Compensation:</b></p><p>$60k</p><p><b>About Flowhub:</b></p><p>At Flowhub, we envision a future where safe cannabis products are accessible to every adult on planet Earth.</p><p>Founded in 2015 by CEO Kyle Sherman, Flowhub provides highly regulated retailers with a mission-critical retail operating system that automates complex compliance mandates like transaction limits and state reporting.</p><p>Our mission is to empower dispensary growth and help business owners achieve their dreams.</p><p>Founded in Denver, but fully remote with teams across multiple states, Flowhub is trusted and loved by over 1,000 cannabis retailers and partners across the U.S., processing over $3 billion in cannabis sales annually.</p><p>As the pioneer and original API integrator to Metrc, the state track and trace system used in most legal cannabis markets, Flowhub helps cannabis retailers automate and simplify business operations through technology to keep companies and government transparent, keep cannabis products off the black market, and build a robust scalable industry that is approachable for all adults and medical patients.</p><p>Flowhub is backed by top-tier investors including e.ventures, Evolv Ventures (the Kraft Heinz-backed venture capital fund), and Poseidon Asset Management, as well as Iqram Magdon-Ismail, a co-founder and former CEO of Venmo.</p><p>Flowhub has raised nearly $45 million in venture funding.</p><p>Kyle Sherman is also the founding director of the Cannabis Trade Federation (CTF) &amp; US Cannabis Council (USCC), a national coalition of cannabis-related businesses that represent all aspects of the industry including cultivators, dispensaries, wholesalers, distributors, and ancillary businesses.</p><p>USCC's mission is to build a future of legal access to cannabis delivered through an equitable and values-driven industry by advancing cannabis legalization at the federal and state level, and promoting restorative justice for communities harmed by cannabis prohibition</p></div>","company":{"companyType":"Private/Established","name":"Flowhub","logoUrl":"/logos/flowhub-073dc4655add34d14088a8cfa017f947.png"},"location":{"country":"United States","address":"Silt, CO, USA","city":"Silt","stateProvince":"CO"},"frontendLink":"/job-posting/flowhub/customer-success-manager/2df15c6ff195a2e1f868e8f15d0ec954","title":"Customer Success Manager","hash":"2df15c6ff195a2e1f868e8f15d0ec954","postingUrl":"https://www.jobilize.com/amp/job/customer-success-manager-silt-flowhub-united-states-hiring-now-job"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Flowhub is on a mission to empower cannabis dispensaries to grow their businesses, delight their customers, and unlock business growth.</p><p>Retailers large to small in the burgeoning industry trust Flowhub to accelerate their sales, manage inventory, stay compliant, and process $3B+ in cannabis sales annually.</p><p>We exist to make safe cannabis products accessible to every adult on planet Earth.</p><p>We exist to make safe cannabis products accessible to every adult on planet Earth.</p><p>Sales is the variable that most affects a company's success and ability to make the moves it wants to.</p><p>As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability.</p><p>We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.</p><p>The ideal candidate is an excellent communicator of business value and insight.</p><p>You thrive on building meaningful relationships with customers.</p><p>You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.</p><p><b>Responsibilities:</b></p><p>• Build and nurture customer relationships.</p><p>Regularly meet with your customers to maintain and strengthen their ties with Flowhub.</p><p>• Assist customers in setting and tracking goals that highlight the value in Flowhub.</p><p>• Create processes, procedures, and tactics to help reduce customer churn.</p><p>• Create and participate in webinars that deliver business value.</p><p>• Construct strategies around delivering helpful content (tips and tricks, new features, SOPs)</p><p>• Engage with sales and Implementation for seamless project handoff for new customers.</p><p>• Retention.</p><p>Handle escalations to determine primary risk reasons and update accordingly on resolution timelines.</p><p>Ensure there is awareness of all features/functionality and that proper workflows are adopted.</p><p>• Maintain up-to-date Account Health status for at-risk customers.</p><p>• Maintain Salesforce data changes, record keeping, and overall accuracy for your book of business.</p><p>• Ensure churn risk reasons are accurately captured and documented.</p><p>• Influence Product decisions.</p><p>Represent your customer needs to R&amp;D.</p><p><b>Qualifications:</b></p><p>• A genuine interest in helping businesses be successful and a commitment to continuous improvement</p><p>• 2+ years of previous experience in customer success or management in cannabis retail.</p><p>The ideal candidate would have both.</p><p>• Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)</p><p>• Proven record of helping customers hit their goals</p><p><b>Compensation:</b></p><p>$60k</p><p><b>About Flowhub:</b></p><p>At Flowhub, we envision a future where safe cannabis products are accessible to every adult on planet Earth.</p><p>Founded in 2015 by CEO Kyle Sherman, Flowhub provides highly regulated retailers with a mission-critical retail operating system that automates complex compliance mandates like transaction limits and state reporting.</p><p>Our mission is to empower dispensary growth and help business owners achieve their dreams.</p><p>Founded in Denver, but fully remote with teams across multiple states, Flowhub is trusted and loved by over 1,000 cannabis retailers and partners across the U.S., processing over $3 billion in cannabis sales annually.</p><p>As the pioneer and original API integrator to Metrc, the state track and trace system used in most legal cannabis markets, Flowhub helps cannabis retailers automate and simplify business operations through technology to keep companies and government transparent, keep cannabis products off the black market, and build a robust scalable industry that is approachable for all adults and medical patients.</p><p>Flowhub is backed by top-tier investors including e.ventures, Evolv Ventures (the Kraft Heinz-backed venture capital fund), and Poseidon Asset Management, as well as Iqram Magdon-Ismail, a co-founder and former CEO of Venmo.</p><p>Flowhub has raised nearly $45 million in venture funding.</p><p>Kyle Sherman is also the founding director of the Cannabis Trade Federation (CTF) &amp; US Cannabis Council (USCC), a national coalition of cannabis-related businesses that represent all aspects of the industry including cultivators, dispensaries, wholesalers, distributors, and ancillary businesses.</p><p>USCC's mission is to build a future of legal access to cannabis delivered through an equitable and values-driven industry by advancing cannabis legalization at the federal and state level, and promoting restorative justice for communities harmed by cannabis prohibition</p></div>","company":{"companyType":"Private/Established","name":"Flowhub","logoUrl":"/logos/flowhub-073dc4655add34d14088a8cfa017f947.png"},"location":{"country":"United States","address":"Palisade, CO, USA","city":"Palisade","stateProvince":"CO"},"frontendLink":"/job-posting/flowhub/customer-success-manager/adee8f365bffcd355dbcc7d31647f4a0","title":"Customer Success Manager","hash":"adee8f365bffcd355dbcc7d31647f4a0","postingUrl":"https://www.jobilize.com/amp/job/customer-success-manager-palisade-flowhub-united-states-hiring-now"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Flowhub is on a mission to empower cannabis dispensaries to grow their businesses, delight their customers, and unlock business growth.</p><p>Retailers large to small in the burgeoning industry trust Flowhub to accelerate their sales, manage inventory, stay compliant, and process $3B+ in cannabis sales annually.</p><p>We exist to make safe cannabis products accessible to every adult on planet Earth.</p><p>We exist to make safe cannabis products accessible to every adult on planet Earth.</p><p>Sales is the variable that most affects a company's success and ability to make the moves it wants to.</p><p>As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability.</p><p>We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.</p><p>The ideal candidate is an excellent communicator of business value and insight.</p><p>You thrive on building meaningful relationships with customers.</p><p>You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.</p><p><b>Responsibilities:</b></p><p>• Build and nurture customer relationships.</p><p>Regularly meet with your customers to maintain and strengthen their ties with Flowhub.</p><p>• Assist customers in setting and tracking goals that highlight the value in Flowhub.</p><p>• Create processes, procedures, and tactics to help reduce customer churn.</p><p>• Create and participate in webinars that deliver business value.</p><p>• Construct strategies around delivering helpful content (tips and tricks, new features, SOPs)</p><p>• Engage with sales and Implementation for seamless project handoff for new customers.</p><p>• Retention.</p><p>Handle escalations to determine primary risk reasons and update accordingly on resolution timelines.</p><p>Ensure there is awareness of all features/functionality and that proper workflows are adopted.</p><p>• Maintain up-to-date Account Health status for at-risk customers.</p><p>• Maintain Salesforce data changes, record keeping, and overall accuracy for your book of business.</p><p>• Ensure churn risk reasons are accurately captured and documented.</p><p>• Influence Product decisions.</p><p>Represent your customer needs to R&amp;D.</p><p><b>Qualifications:</b></p><p>• A genuine interest in helping businesses be successful and a commitment to continuous improvement</p><p>• 2+ years of previous experience in customer success or management in cannabis retail.</p><p>The ideal candidate would have both.</p><p>• Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)</p><p>• Proven record of helping customers hit their goals</p><p><b>Compensation:</b></p><p>$60k</p><p><b>About Flowhub:</b></p><p>At Flowhub, we envision a future where safe cannabis products are accessible to every adult on planet Earth.</p><p>Founded in 2015 by CEO Kyle Sherman, Flowhub provides highly regulated retailers with a mission-critical retail operating system that automates complex compliance mandates like transaction limits and state reporting.</p><p>Our mission is to empower dispensary growth and help business owners achieve their dreams.</p><p>Founded in Denver, but fully remote with teams across multiple states, Flowhub is trusted and loved by over 1,000 cannabis retailers and partners across the U.S., processing over $3 billion in cannabis sales annually.</p><p>As the pioneer and original API integrator to Metrc, the state track and trace system used in most legal cannabis markets, Flowhub helps cannabis retailers automate and simplify business operations through technology to keep companies and government transparent, keep cannabis products off the black market, and build a robust scalable industry that is approachable for all adults and medical patients.</p><p>Flowhub is backed by top-tier investors including e.ventures, Evolv Ventures (the Kraft Heinz-backed venture capital fund), and Poseidon Asset Management, as well as Iqram Magdon-Ismail, a co-founder and former CEO of Venmo.</p><p>Flowhub has raised nearly $45 million in venture funding.</p><p>Kyle Sherman is also the founding director of the Cannabis Trade Federation (CTF) &amp; US Cannabis Council (USCC), a national coalition of cannabis-related businesses that represent all aspects of the industry including cultivators, dispensaries, wholesalers, distributors, and ancillary businesses.</p><p>USCC's mission is to build a future of legal access to cannabis delivered through an equitable and values-driven industry by advancing cannabis legalization at the federal and state level, and promoting restorative justice for communities harmed by cannabis prohibition</p></div>","company":{"website":"flowhub.co","companyType":"Private/Established","name":"Flowhub","logoUrl":"/logos/flowhub-073dc4655add34d14088a8cfa017f947.png"},"location":{"country":"United States","address":"Grand Junction, CO, USA","city":"Grand Junction","stateProvince":"CO"},"frontendLink":"/job-posting/flowhub/customer-success-manager/647003fe43b951d9585870ee01e1b379","title":"Customer Success Manager","hash":"647003fe43b951d9585870ee01e1b379","postingUrl":"https://www.jobilize.com/amp/job/customer-success-manager-grand-junction-flowhub-united-states-hiring"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Are you a kitchen helper or cook looking for new opportunity away from the restaurant scene? Are looking for long-term and a work opportunity in the cannabis industry? If so, please see below for details regarding a Pre Roll Chef opportunity available in St Thomas, ON.Adecco is currently working with a client in St Thomas to find pre roll chefs to support their growing needs. This opportunity is a great chance to grow your already existing skill set and learn more while in a friendly and supportive environment! This is an on call opportunity with an opportunity to be hired on permanently. Pay rate is $18.00 per hour Schedule – Availability Monday to Friday, from 6 am to 9 pm (8 1/2 hour shifts) Why should you apply? Weekly Pay + 4% vacation Promising opportunity for permanent hire/steady career path Start date is as soon as possible Free online training programs The opportunity: Pre Roll Chef will be responsible for \"tamping\" the cannabis before rolling. The successful candidate: Must have a desire to commit to a long-term assignment Minimum 1 year of experience working as a cook, kitchen helper or in the restaurant industry Quick learner and good listening skills Strong communication skills Receptive and responsive to constructive criticism Attention to detail and accuracy Works well with others Pass a criminal record check If you have are looking for a long term role in a fast paced, team oriented environment and enjoy having fun while you work, then this could be the right opportunity to get your career path started with a reputable cannabis company. B6510</p></div>","company":{"website":"adeccousa.com","companyType":"Public/Established","name":"Adecco","logoUrl":"/logos/adecco-a6e8d4caff6004eecbacd479e51def08.png"},"location":{"country":"Canada","address":"Canada"},"frontendLink":"/job-posting/adecco/pre-roll-chef-cannabis/b6baf40eec0e053d72ea3166cf6421a3","title":"Pre Roll Chef - Cannabis","hash":"b6baf40eec0e053d72ea3166cf6421a3","postingUrl":"https://en-ca.whatjobs.com/job-for-Pre-Roll-Chef-Cannabis-in-Ontario-coop11368393"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p><b>Job Description</b></p><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazines Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (CPG) approach to cannabis, Crescos house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindys, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Crescos national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industrys first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nations cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards.</p><p>The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Create a best-in-class patient experience in accordance with Cresco Labs/ Sunnyside* standards.</p><p>• Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes.</p><p>• Manage PayMaster timekeeping and payroll for call center team.</p><p>• Lead, coach, and train call center team on Company Standards and Operational Procedures.</p><p>• Assist in Recruiting, hiring, and retaining a high performing team.</p><p>• Assist in employee evaluations, documentation, coachings, and trainings. Provides constructive feedback that facilitates improvement.</p><p>• Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product.</p><p>• Monitor employees calls and provide monthly quality reviews.</p><p>• Resolve escalations to ensure customer satisfaction.</p><p>• Review patient feedback for QA concerns and identify ways to improve the patient customer service experience.</p><p>• Oversee audits on multiple platforms.</p><p>• Maintain accurate transactions in All Leaves.</p><p>• Review daily/weekly product promotions with the team and any website changes.</p><p>• Proactively mitigate business, operational &amp; governance risks.</p><p>• Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA.</p><p><b>• Required competency to learn, understand, and accurately perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office suite: Gmail/google suite; etc.</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines.</p><p>• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education.</p><p>• Order Supplies for Call Center Fern Park department.</p><p>• Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed.</p><p><b>REQUIREMENTS</b></p><p>• Bachelors degree in business or comparable experience preferred.</p><p>• At least 21 years of age and authorized to work in the U.S.</p><p>• 3+ years of Customer Service experience, preferably in a call center environment</p><p>• 3+ years previous experience managing and leading 5-15 employees.</p><p>• Experience in training employees in customer service.</p><p>• Excellent customer service and conflict management skills.</p><p>• Effective communication skills both written and verbal.</p><p>• Excellent interpersonal skills both verbal and non-verbal</p><p>• Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives.</p><p>• Ability to lead by example in a fast-paced and constantly changing environment.</p><p>• Proven leadership and success in highly regulated environment</p><p>• Knowledge of office management systems and proficiency using MS Office.</p><p>• Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above.</p><p>• High Integrity. You keep your word, follow through, and always do the right thing.</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• MUST BE Available weekdays, weekends, holidays, etc.</p><p><b>Physical Demands:</b></p><p>The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time \" repetitive motion of hands, fingers, and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Casselberry, FL, USA","city":"Casselberry","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-assistant-manager/ef22cd2d0fc919a2aa8030731740ca24","title":"Call Center Assistant Manager","hash":"ef22cd2d0fc919a2aa8030731740ca24","postingUrl":"https://www.snagajob.com/jobs/645274800"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p>This position is for our Kitchen Manager. We are looking for someone that can run a small kitchen with 2-3 helpers. We would like to create a consistent menu with a weekly \"Chef Special\" based on our successful entrees from the past. You would be responsible for keeping inventory, keeping waste to a minimum, shopping for the food (we do not have a commercial account set up yet, but we plan to once it makes sense), creating weekly specials, maintaining food consistency, keeping the kitchen up to code, maintaining cleanliness of the entire kitchen space.</p><p>Must have ServSafe Management Certificate.</p><p>3-5 year Cooking experience *REQUIRED</p><p>3-5 years Management experience +</p><p>Reliable transportation</p><p>We offer food for events on the farm throughout the week as needed and dinner on Friday and Saturday on a weekly basis. We are getting more customers every week and are looking to grow into a full size kitchen in the near future. We would like to find someone that can feel like a part of the family, we are a Hemp farm at our core, and we love all of our guests and employees. Come join the team, we would love to have you.</p><p>Job Type: Full-time</p><p>Pay: $13.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible spending account</li><li>Relocation assistance</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>COVID-19 considerations:<br />All tables are spaced at six feet apart since we have a large dining space, plus several locations for people to sit apart.</p><p>Experience:</p><ul><li>Cooking: 3 years (Preferred)</li><li>Crew management: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>ServSafe management Certificate (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Growth","name":"May Farms"},"location":{"country":"United States","address":"Byers, CO 80103","city":"Byers","stateProvince":"CO"},"frontendLink":"/job-posting/may-farms/kitchen-manager/38986e8f60b4156214845cadc4e00f19","title":"Kitchen Manager","hash":"38986e8f60b4156214845cadc4e00f19","postingUrl":"https://www.indeed.com/job/kitchen-manager-e0afe6c7d7c3a2aa"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>Adecco is currently hiring for a temporary, full-time Chef Line-Cook in St. Thomas, ON for our client, a leading company in the cannabis industry. The ideal candidate must have a minimum of 1-year experience working in the hospitality &amp; manufacturing industry, should be a quick learner and have the ability to work in a fast-paced environment. Get your foot in the door with our client, who offers growth and opportunites for permanent hire.</p><p>• Pay rate: $18/hour</p><p>• Location: St. Thomas, ON</p><p>• Shifts: Monday- Friday | Availability required in between 6:00AM to 9:00PM (8.5-hour shifts)</p><p>• Job type: Full-time | Temporary to permanent</p><p><b>Responsibilities:</b></p><p>• Responsible for \"tamping\" the cannabis before rolling</p><p>• Perform all duties according to SOP standards and instructions</p><p>• Assist with rolling of cannabis product, packaging, labelling, and manual material handling as required</p><p><b>Requirements and Qualifications:</b></p><p>• Minimum 1-year experience working in a fast-paced environment preferably in hospitality/restaurant/manufacturing industry</p><p>• Must be 19+ years to work in the cannabis industry</p><p>• Must be a quick leaner with good listening and communication skills</p><p>• Receptive and responsive to construction criticism</p><p>• Attention to detail and accuracy</p><p>• Ability to work well with other team members</p><p>• Must pass a criminal record check</p><p>Don't miss out on this Chef Line-Cook job opportunity in St. Thomas, ON. With the opportunity for permanent hire, you will be able to grow in your career. Apply to this position today and you will hear back from an Adecco Recruiter soon</p></div>","company":{"website":"adeccousa.com","companyType":"Public/Established","name":"Adecco","logoUrl":"/logos/adecco-a6e8d4caff6004eecbacd479e51def08.png"},"location":{"country":"Canada","address":"St Thomas, ON","city":"St Thomas","stateProvince":"ON"},"frontendLink":"/job-posting/adecco/chef-line-cook-cannabis/5dc4f6ed9aef9d86fea6290d889bcb2b","title":"Chef Line-Cook - Cannabis","hash":"5dc4f6ed9aef9d86fea6290d889bcb2b","postingUrl":"https://ca.bebee.com/job/20210723-1529ff0e58a51ca3d49616fe5bc0c1b0"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Glass House Brands is expanding our retail operations and we are hiring a Project Manager to oversee and manage the construction of our Northern California retail buildouts.</p><p>As Project Manager, you will work closely with key stakeholders to deliver a seamless experience for our buildouts.</p><p>You will partner with our VP of Retail to develop a strategy and vision for the retail buildouts in each market and organize resources to ensure productivity, profitability, growth, and compliance with company procedures. You will support and execute all aspects of our retail buildouts or improvements while maintaining the project budget, schedule, and change management.</p><p>To be considered for this opportunity, you must have experience supervising in all phases of General Construction, including but not limited to, running permits, inspections, and closing projects on time and within budget. As Project Manager, you will serve as the liaison between the field and onsite construction teams.</p><p>Project Management experience in retail construction is essential for this role.</p><p><b>Core Responsibilities: </b></p><p>o Support and Manage all aspects of Retail Store project management, ensuring projects are completed on time or ahead of schedule and on or under budget.</p><p>o Define, plan and manage the full scope of assigned projects. Project values could range from $500,000 to $50 million.</p><p>o Support &amp; Maintain project management platform to ensure adherence to construction pipelines and as a tool to inform cross functional teams.</p><p>o Ability to interpret and build according to drawings, specifications, and other documents.</p><p>o Develop and improve process standards that promote efficacy and efficiency.</p><p>o Maintain the team’s application of-- and hold project management and external teams accountable to-- process standards.</p><p>o Forecast, track and manage project budgets, POs, and invoices and identifies areas for improvement.</p><p>o Coordinate appropriate resources (technical &amp; non-technical) according to project requirements and deadlines.</p><p>o Support the project through regular onsite walkthroughs and attendance to all OAC meetings or meetings related to the design, construction, and administration of the project.</p><p>o Identify, plan, and administer capital expansion and revitalization projects annually, including design and construction projects along with current Store improvements.</p><p>o Support operational planning through technical expertise and process adherence for standardized SOWs, bid review, RFIs, submittals, change order management, materials supply management, RFP’s and real-time reporting.</p><p>o Help maintain and monitor project plans, project schedules, work hours, budgets, and expenditures.</p><p>o Apply business and management expertise to achieve financial and operational objectives across retail Store buildouts.</p><p>o Partner with VP of Retail to develop strategy and vision for Retail Store buildouts in each market and organize resources to ensure productivity, profitability, growth, and compliance with company procedures.</p><p>o Manage the bidding, selection, contracting, and performance of subcontractors. Develop and negotiate partnerships with third-party contractors and service providers to deliver best in class service at competitive prices.</p><p>o Coordinate with municipalities and state agencies relevant to permitting.</p><p>o Contract and negotiate with General Contractors and Subcontractors.</p><p>o Travel to various job sites throughout California.</p><p><b>People Development and Operations: </b></p><p>o Lead with strong communication skills, both written and verbal.</p><p>o Develop and Manage Construction Coordinators where applicable.</p><p>o Support and Contribute to weekly Retail Construction calls that are led by the Director of Construction to ensure seamless communication to all cross functional teams.</p><p>o Exhibit consistent professional communication, follow through and problem-solving skills while maintaining a multi-Store perspective of purchasing oversight.</p><p>o Maintain a proactive approach to strategy execution, and consistently communicate vertically and cross-functionally to ensure the alignment of internal priorities and that resources are allocated appropriately.</p><p>o Identify and provide recommendations for Retail Store buildout enhancements and solutions that drive stability and align with critical business needs and the company’s strategic roadmap.</p><p>o Partner with IT to ensure the core systems and supporting infrastructure are working as expected and meeting agreed upon timeline for Construction pipeline.</p><p>o Implement, Support &amp; Maintain project management platform to ensure adherence to construction pipelines and as a tool to inform cross functional teams.</p><p><b>Interpersonal Skills and Ownership</b></p><p>o Communicate and coach effectively to all levels across the Field/Market Teams and Corporate Offices.</p><p>o Develop partnerships to drive positive business results.</p><p>o Adapt to changes required by the business.</p><p>o Act professionally and with integrity providing open, honest, and constructive feedback.</p><p>o Make fast, smart decisions, take initiative and calculated risks to improve personal and Store performance.</p><p>o Works well with others.</p><p>o Accepts responsibility for performance and ensures all commitments are met.</p><p><b>Qualifications and Experience: </b></p><ul><li>Bachelor’s degree in Civil Engineering, Construction Management, or other similar degrees. B.A. preferred, but experience is paramount.</li><li>10+ years of Construction Management experience</li><li>Experience in retail construction required.</li><li>Ability to read, analyze and interpret construction drawings, work orders and survey notes.</li><li>Excellent technical skills, including using computers, the Internet and file sharing.</li><li>Must pass a federal background check via Live scan in certain markets.</li></ul><ul><li>PMP Certification is a plus</li><li>Experience working in an unstructured startup requirement is a plus.</li><li>Experience working in a highly regulated businesses is desirable.</li><li>Uses sound judgment when making decisions.</li><li>Exhibits strong leadership skills amongst peers.</li><li>Upholds excellent Customer service skills and supports a service orientated culture.</li><li>Proven track record of achieving positive statistical results (budgets)</li><li>Excellent organizational and proven record-keeping abilities.</li></ul><p><b>Physical Demands: </b></p><ul><li>While performing the duties of this job the Employee is regularly required to talk and hear.</li><li>While performing the duties of this job the Employee is frequently required to stand, walk, use hands or feet, reach with hands and arms, and required to lift a min of 50lbs.</li></ul><p><b>Position Type and Expected Hours of Work: </b></p><ul><li>This is a full-time, exempt salary position which reports to the Director of Construction.</li><li>This position can require work on early mornings, late nights, weekends, and holidays.</li></ul><p><b>Travel: </b></p><ul><li>This position requires frequent travel to various job sites throughout California.</li></ul><p><i>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are a requirement of the Employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.</i></p><p><b>Who We Are</b></p><p>We are Glass House Group: a seed to sale Cannabis company fully compliant with BCC, State and City regulations.</p><p>Glass House Group is a dynamic, supportive, local company that values integrity, transparency, and a genuine desire to help others. We offer a competitive salary and opportunities for advancement.</p><p><b>AAP/EEO Statement</b></p><p>Glass House Group provides equal employment opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.</p><p>Job Type: Full-time</p><p>COVID-19 considerations:<br />Masks required for any employee, customer or vendor who is not fully vaccinated; temperature and symptom checks required upon entry to building; scheduled disinfecting of all high touch surfaces and public spaces</p><p>Application Question(s):</p><ul><li>How many years of Project Management in Retail Construction experience do you have?</li><li>Do you have experience with the oversight of retail buildouts? For which companies?</li><li>Are you able to travel to job sites within Northern CA with occasional trips to our corporate office in LA?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Project Management in Retail Construction: 10 years (Preferred)</li></ul></div>","company":{"companyType":"Private/Growth","name":"GH Group"},"location":{"country":"United States","address":"San Jose, CA","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/gh-group/project-manager-retail-construction/2047cecf4779c52645b0928ecf248359","title":"Project Manager - Retail Construction","hash":"2047cecf4779c52645b0928ecf248359","postingUrl":"https://www.indeed.com/job/project-manager-retail-construction-c2a9ec94addd2db7"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>About Us: </b></p><p>Cannabliss is a newly opened, locally owned dispensary located in Anchorage. We're currently looking for an Assistant Manager to work closely with the Manager to assist in the daily operations of the establishment.</p><p><b>Responsibilities: </b></p><ul><li>Monitor and ensure the store's compliance with security, inventory, as well as legal and compliance regulations.</li><li>Participate in developing and implementing operating rules, regulations, policies and procedures to advance Cannabliss' mission, goals, and objectives.</li><li>Execute sales and service goals and lead the staff to exceed them.</li><li>Create and define store audit processes to maintain inventory. Perform and train employees to follow inventory audit SOP's.</li></ul><ul><li>Maintain and update the POS software system and online platforms.</li><li>Oversee and ensure the ongoing maintenance of digital and print advertising, customer information, menus, etc.</li><li>Train new employees to use POS and follow all standard operating procedures.</li><li>All other duties as assigned.</li></ul><ul><li>Alaska Marijuana Handler's Card (Required)</li><li>Municipality of Anchorage Food Handler's Card (Required)</li><li>Reliable Transportation (Required)</li></ul><ul><li>Retail: 1 year (Preferred)</li></ul><ul><li>Sales: 1 year (Preferred)</li><li>Cash-handling: 1 year (Preferred)</li><li>Budtending: 1 year (Preferred)</li></ul><p><b>Schedule: </b></p><ul><li>Night shift (4:00pm-12:30am)</li></ul><p>Job Type: Full-time</p><p>Pay: $18.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />Surfaces will be sanitized frequently and as necessary throughout the day.</p><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>management: 1 year (Required)</li><li>dispensary: 1 year (Required)</li></ul><p>License/Certification:</p><ul><li>Marijuana Handler's Card (Required)</li><li>Municipality of Anchorage Food Handler's Card (Required)</li></ul><p>Shift Availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Cannabliss"},"location":{"country":"United States","address":"Anchorage, AK 99501","city":"Anchorage","stateProvince":"AK"},"frontendLink":"/job-posting/cannabliss/retail-dispensary-assistant-manager/8364607d312c473011040597ba5b9a52","title":"Retail Dispensary Assistant Manager","hash":"8364607d312c473011040597ba5b9a52","postingUrl":"https://www.indeed.com/job/retail-dispensary-assistant-manager-9ff12d396a92d5c7"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards.</p><p>The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Create a best-in-class patient experience in accordance with Cresco Labs/ Sunnyside standards.</p><p>• Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes.</p><p>• Manage PayMaster timekeeping and payroll for call center team.</p><p>• Lead, coach, and train call center team on Company Standards and Operational Procedures.</p><p>• Assist in Recruiting, hiring, and retaining a high performing team.</p><p>• Assist in employee evaluations, documentation, coaching's, and trainings. Provides constructive feedback that facilitates improvement.</p><p>• Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product.</p><p>• Monitor employees calls and provide monthly quality reviews.</p><p>• Resolve escalations to ensure customer satisfaction.</p><p>• Review patient feedback for QA concerns and identify ways to improve the patient customer service experience.</p><p>• Oversee audits on multiple platforms.</p><p>• Maintain accurate transactions in All Leaves.</p><p>• Review daily/weekly product promotions with the team and any website changes.</p><p>• Proactively mitigate business, operational &amp; governance risks.</p><p>• Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA.</p><p><b>• Required competency to learn, understand, and accurately perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office suite: Gmail/google suite; etc.</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines.</p><p>• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education.</p><p>• Order Supplies for Call Center Fern Park department.</p><p>• Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed.</p><p><b>REQUIREMENTS</b></p><p>• Bachelor's degree in business or comparable experience preferred.</p><p>• At least 21 years of age and authorized to work in the U.S.</p><p>• 3+ years of Customer Service experience, preferably in a call center environment</p><p>• 3+ years previous experience managing and leading 5-15 employees.</p><p>• Experience in training employees in customer service.</p><p>• Excellent customer service and conflict management skills.</p><p>• Effective communication skills both written and verbal.</p><p>• Excellent interpersonal skills both verbal and non-verbal</p><p>• Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives.</p><p>• Ability to lead by example in a fast-paced and constantly changing environment.</p><p>• Proven leadership and success in highly regulated environment</p><p>• Knowledge of office management systems and proficiency using MS Office.</p><p>• Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above.</p><p>• High Integrity. You keep your word, follow through, and always do the right thing.</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• MUST BE Available weekdays, weekends, holidays, etc.</p><p><b>Physical Demands:</b></p><p>The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time - repetitive motion of hands, fingers, and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Maitland, FL, USA","city":"Maitland","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-assistant-manager/438628fb5ae9afb40ffc2bb37bed2561","title":"Call Center Assistant Manager","hash":"438628fb5ae9afb40ffc2bb37bed2561","postingUrl":"https://www.themuse.com/jobs/crescolabs/call-center-assistant-manager"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Company Overview</p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>Job Summary</b></p><p>The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards.</p><p>The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant.</p><p>Core Job Responsibilities</p><p>• Create a best-in-class patient experience in accordance with Cresco Labs/ Sunnyside* standards.</p><p>• Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes.</p><p>• Manage PayMaster timekeeping and payroll for call center team.</p><p>• Lead, coach, and train call center team on Company Standards and Operational Procedures.</p><p>• Assist in Recruiting, hiring, and retaining a high performing team.</p><p>• Assist in employee evaluations, documentation, coaching's, and trainings. Provides constructive feedback that facilitates improvement.</p><p>• Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product.</p><p>• Monitor employees calls and provide monthly quality reviews.</p><p>• Resolve escalations to ensure customer satisfaction.</p><p>• Review patient feedback for QA concerns and identify ways to improve the patient customer service experience.</p><p>• Oversee audits on multiple platforms.</p><p>• Maintain accurate transactions in All Leaves.</p><p>• Review daily/weekly product promotions with the team and any website changes.</p><p>• Proactively mitigate business, operational &amp; governance risks.</p><p>• Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA.</p><p><b>• Required competency to learn, understand, and accurately perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office suite: Gmail/google suite; etc.</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines.</p><p>• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education.</p><p>• Order Supplies for Call Center Fern Park department.</p><p>• Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed.</p><p><b>Requirements</b></p><p>• Bachelor's degree in business or comparable experience preferred.</p><p>• At least 21 years of age and authorized to work in the U.S.</p><p>• 3+ years of Customer Service experience, preferably in a call center environment</p><p>• 3+ years previous experience managing and leading 5-15 employees.</p><p>• Experience in training employees in customer service.</p><p>• Excellent customer service and conflict management skills.</p><p>• Effective communication skills both written and verbal.</p><p>• Excellent interpersonal skills both verbal and non-verbal</p><p>• Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives.</p><p>• Ability to lead by example in a fast-paced and constantly changing environment.</p><p>• Proven leadership and success in highly regulated environment</p><p>• Knowledge of office management systems and proficiency using MS Office.</p><p>• Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above.</p><p>• High Integrity. You keep your word, follow through, and always do the right thing.</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• MUST BE Available weekdays, weekends, holidays, etc.</p><p><b>Physical Demands:</b></p><p>The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time – repetitive motion of hands, fingers, and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Fern Park, FL, USA","city":"Fern Park","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-assistant-manager/279f161364b0efccd894781e639ba6aa","title":"Call Center Assistant Manager","hash":"279f161364b0efccd894781e639ba6aa","postingUrl":"https://www.linkedin.com/jobs/view/call-center-assistant-manager-at-cresco-labs-2656964686"},{"employmentType":"Full-time, Permanent","postedOn":"3 days ago","description":"<div><p>Summary</p><p>Reporting to the Chief Executive Officer, you will be accountable for the financial analysis of prospective retail, properties. The Acquisitions &amp; Leasing Manager is responsible for marketing research for a variety of asset classes in various geographical regions; preparation of financial analysis to support strategic growth of the company property portfolio; conduct research and maintain understanding of commercial retail property transactions and commercial real estate activity, including sales and leasing; and develop strong business relationships with peers in the industry.</p><p>Essential Functions</p><ul><li>Oversee corporate real estate needs and transactions. Create and maintain an annual operating and capital budget with a rolling multi-year view for all locations</li><li>Participate as a key advisor on all important real estate decisions and provide transactional and operational advice and counsel to senior management team</li><li>Lead and prioritize an objective assessment of opportunities for development, re-development, leasing and re-leasing throughout the portfolio</li><li>Develop and manage real estate processes and governance. Identify and execute opportunities to improve EBITDA and maximize ROI</li><li>Develop real estate drivers that optimize utilization and financial structure, reduce occupancy cost and continuously improve real estate management</li><li>Develop and present business plans and gain all necessary approvals for purchase or lease acquisitions, dispositions, consolidations, and major projects</li><li>Navigate complex regulatory approval processes, including with various regulatory agencies, and licensing</li><li>Primarily be responsible for the analysis of acquisitions, and development for a variety of asset classes</li><li>Conduct valuation modeling and financial analysis for targeted properties</li><li>Review cash flow analysis with senior management to support the decision-making process</li><li>Identify market opportunities through analysis of trends and overall knowledge of market conditions</li><li>Assist in the due diligence process</li><li>Liaise with brokers and facilitate the sale process through to closing</li><li>Forge relationships with community organizations, including local businesses and the real estate brokerage community</li><li>Coordinate lease surrenders, assignments, tenant buildouts, etc. with all necessary departments</li><li>Maintain leasing status reports and accurate records with respect to potential tenants for new and existing properties</li><li>Monitor all existing tenancies and monitor expires. Negotiate and complete extension agreements as directed</li><li>Other tasks as assigned by Supervisor</li></ul><p><b>Requirements: </b></p><ul><li>Minimum of 5 years of experience working with retail commercial leases</li><li>5 - 7 years progressive experience in real estate, leasing or Retail</li><li>Background in customer experience, sales or public relations is considered an asset</li><li>Bachelor’s degree in Economics / Business, or relevant field</li><li>Advanced negotiating skills accompanied by excellent oral and written communication skills, with the ability to effectively communicate across all levels, as well as outside the organization</li><li>Strong sense of self direction, creativity, detail oriented, urgency, initiative and reliable</li><li>Ability to work autonomously as well as part of a team</li><li>Possess strong organizational skills and time management skills including effective prioritization and follow-up</li><li>Adaptable and flexible to a changing environment</li><li>Ability to report and communicate with confidence to senior level executive team in regard to project timeline and budget</li><li>Proficient in MS Office, Excel, Project, PowerPoint, and Smartsheets</li><li>Ability to handle sensitive information and maintain utmost confidentiality</li><li>Excellent problem solving and analytical skills applied to complex and new situations requiring in-depth analysis</li></ul><p>Job Types: Full-time, Permanent</p><p>Salary: $70,000.00-$90,000.00 per year</p><p>Benefits:</p><ul><li>Dental care</li><li>Employee assistance program</li><li>Extended health care</li><li>Life insurance</li><li>Paid time off</li><li>Store discount</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Education:</p><ul><li>Bachelor's Degree (preferred)</li></ul><p>Experience:</p><ul><li>Retail Commercial Leases: 5 years (preferred)</li><li>Real Estate or leasing: 5 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"FOUR20","logoUrl":"/logos/four20-0a85693f856d60efb0a156113a2235a3.jpeg"},"location":{"country":"Canada","address":"Calgary, AB","city":"Calgary","stateProvince":"AB"},"frontendLink":"/job-posting/four20/acquisition-and-leasing-manager-retail-cannabis/f9d0af5c0e376e36449e85542dc25358","title":"Acquisition and Leasing Manager - Retail Cannabis","hash":"f9d0af5c0e376e36449e85542dc25358","postingUrl":"https://ca.indeed.com/job/acquisition-and-leasing-manager-retail-cannabis-7166025d97bed611"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Glass House Group is expanding our retail operations and we are hiring a Project Manager to oversee and manage the construction of our Southern California retail buildouts.</p><p>As Project Manager, you will work closely with key stakeholders to deliver a seamless experience for our buildouts.</p><p>You will partner with our VP of Retail to develop a strategy and vision for the retail buildouts in each market and organize resources to ensure productivity, profitability, growth, and compliance with company procedures. You will support and execute all aspects of our retail buildouts or improvements while maintaining the project budget, schedule, and change management.</p><p>To be considered for this opportunity, you must have experience supervising in all phases of General Construction, including but not limited to, running permits, inspections, and closing projects on time and within budget. As Project Manager, you will serve as the liaison between the field and onsite construction teams.</p><p>Project Management experience in retail construction is essential for this role.</p><p><b>Core Responsibilities: </b></p><p>o Support and Manage all aspects of Retail Store project management, ensuring projects are completed on time or ahead of schedule and on or under budget.</p><p>o Define, plan and manage the full scope of assigned projects. Project values could range from $500,000 to $50 million.</p><p>o Support &amp; Maintain project management platform to ensure adherence to construction pipelines and as a tool to inform cross functional teams.</p><p>o Ability to interpret and build according to drawings, specifications, and other documents.</p><p>o Develop and improve process standards that promote efficacy and efficiency.</p><p>o Maintain the team’s application of-- and hold project management and external teams accountable to-- process standards.</p><p>o Forecast, track and manage project budgets, POs, and invoices and identifies areas for improvement.</p><p>o Coordinate appropriate resources (technical &amp; non-technical) according to project requirements and deadlines.</p><p>o Support the project through regular onsite walkthroughs and attendance to all OAC meetings or meetings related to the design, construction, and administration of the project.</p><p>o Identify, plan, and administer capital expansion and revitalization projects annually, including design and construction projects along with current Store improvements.</p><p>o Support operational planning through technical expertise and process adherence for standardized SOWs, bid review, RFIs, submittals, change order management, materials supply management, RFP’s and real-time reporting.</p><p>o Help maintain and monitor project plans, project schedules, work hours, budgets, and expenditures.</p><p>o Apply business and management expertise to achieve financial and operational objectives across retail Store buildouts.</p><p>o Partner with VP of Retail to develop strategy and vision for Retail Store buildouts in each market and organize resources to ensure productivity, profitability, growth, and compliance with company procedures.</p><p>o Manage the bidding, selection, contracting, and performance of subcontractors. Develop and negotiate partnerships with third-party contractors and service providers to deliver best in class service at competitive prices.</p><p>o Coordinate with municipalities and state agencies relevant to permitting.</p><p>o Contract and negotiate with General Contractors and Subcontractors.</p><p>o Travel to various job sites throughout California.</p><p><b>People Development and Operations: </b></p><p>o Lead with strong communication skills, both written and verbal.</p><p>o Develop and Manage Construction Coordinators where applicable.</p><p>o Support and Contribute to weekly Retail Construction calls that are led by the Director of Construction to ensure seamless communication to all cross functional teams.</p><p>o Exhibit consistent professional communication, follow through and problem-solving skills while maintaining a multi-Store perspective of purchasing oversight.</p><p>o Maintain a proactive approach to strategy execution, and consistently communicate vertically and cross-functionally to ensure the alignment of internal priorities and that resources are allocated appropriately.</p><p>o Identify and provide recommendations for Retail Store buildout enhancements and solutions that drive stability and align with critical business needs and the company’s strategic roadmap.</p><p>o Partner with IT to ensure the core systems and supporting infrastructure are working as expected and meeting agreed upon timeline for Construction pipeline.</p><p>o Implement, Support &amp; Maintain project management platform to ensure adherence to construction pipelines and as a tool to inform cross functional teams.</p><p><b>Interpersonal Skills and Ownership</b></p><p>o Communicate and coach effectively to all levels across the Field/Market Teams and Corporate Offices.</p><p>o Develop partnerships to drive positive business results.</p><p>o Adapt to changes required by the business.</p><p>o Act professionally and with integrity providing open, honest, and constructive feedback.</p><p>o Make fast, smart decisions, take initiative and calculated risks to improve personal and Store performance.</p><p>o Works well with others.</p><p>o Accepts responsibility for performance and ensures all commitments are met.</p><p><b>Qualifications and Experience: </b></p><ul><li>Bachelor’s degree in Civil Engineering, Construction Management, or other similar degrees. B.A. preferred, but experience is paramount.</li><li>10+ years of Construction Management experience</li><li>Experience in retail construction required.</li><li>Ability to read, analyze and interpret construction drawings, work orders and survey notes.</li><li>Excellent technical skills, including using computers, the Internet and file sharing.</li><li>Must pass a federal background check via Live scan in certain markets.</li><li>PMP Certification is a plus</li><li>Experience working in an unstructured startup requirement is a plus.</li><li>Experience working in a highly regulated businesses is desirable.</li><li>Uses sound judgment when making decisions.</li><li>Exhibits strong leadership skills amongst peers.</li><li>Upholds excellent Customer service skills and supports a service orientated culture.</li><li>Proven track record of achieving positive statistical results (budgets)</li><li>Excellent organizational and proven record-keeping abilities.</li></ul><p><b>Physical Demands: </b></p><ul><li>While performing the duties of this job the Employee is regularly required to talk and hear.</li><li>While performing the duties of this job the Employee is frequently required to stand, walk, use hands or feet, reach with hands and arms, and required to lift a min of 50lbs.</li></ul><p><b>Position Type and Expected Hours of Work: </b></p><ul><li>This is a full-time, exempt salary position which reports to the Director of Construction.</li><li>This position can require work on early mornings, late nights, weekends, and holidays.</li></ul><p><b>Travel: </b></p><ul><li>This position requires frequent travel to various job sites throughout Southern California.</li></ul><p><i>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are a requirement of the Employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.</i></p><p><b>Who We Are</b></p><p>We are Glass House Group: a seed to sale Cannabis company fully compliant with BCC, State and City regulations.</p><p>Glass House Group is a dynamic, supportive, local company that values integrity, transparency, and a genuine desire to help others. We offer a competitive salary and opportunities for advancement.</p><p><b>AAP/EEO Statement</b></p><p>Glass House Group provides equal employment opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.</p><p>Job Type: Full-time</p><p>Pay: $75,000.00 - $90,000.00 per year</p><p>COVID-19 considerations:<br />Masks required in LA; in other locations, masks required if not fully vaccinated; temperature and symptom checks required upon entry to building; scheduled disinfecting of all high touch surfaces and public spaces</p><p>Application Question(s):</p><ul><li>Do you have experience with the oversight of retail buildouts?</li><li>Are you able to travel to job sites within Southern CA with occasional trips to our corporate office in LA?</li></ul><p>Experience:</p><ul><li>Project Management in Retail Construction: 10 years (Preferred)</li></ul></div>","company":{"companyType":"Private/Growth","name":"GH Group"},"location":{"country":"United States","address":"Anaheim, CA","city":"Anaheim","stateProvince":"CA"},"frontendLink":"/job-posting/gh-group/project-manager-retail-construction-so-cal/c482278f83c3545f5a89e12addfcb5ba","title":"Project Manager - Retail Construction (So Cal)","hash":"c482278f83c3545f5a89e12addfcb5ba","postingUrl":"https://www.indeed.com/job/project-manager-retail-construction-so-cal-0dde758b43b87eb6"},{"employmentType":"Full-time, Permanent","postedOn":"19 hours ago","description":"<div><p><b>JOB OVERVIEW</b></p><p>Miss Jones Cannabis Outposts – Store Manager</p><p>Miss Jones is opening our Chemong Outpost and we are looking for a Store Manager to join our team. The Store Manager will assist in the launch, hiring, training and operations of our retail store in Peterborough. Key attributes of this position include setting the pace and vibe of the store, possessing a passionate and vast knowledge of the cannabis industry, ensuring strong sales performance, fostering and nurturing the team across a variety of roles and departments, including Front of House and Inventory Management. A big component of this job is reporting and financials, so proficiency with numbers and being extremely organized are a must.</p><p><b>THE ROLE</b></p><ul><li>Oversee the operations of a single retail location</li><li>Recruit, coach and train top talent to ensure your team can educate and inform our customers</li><li>Work closely with the Regional Operations Manager and Director of Operations to produce business results across the board</li><li>Execute and lead the customer experience to produce top-performing sales</li><li>Maintain a clear “on brand” and well merchandised store to support the customer journey</li><li>Develop and implement processes and procedures to ensure the store runs smoothly</li><li>Conduct weekly inventory and reporting</li><li>Provide feedback on product trends and customer needs</li><li>Assist with audits and AGCO/OCS requirements</li><li>Manage labour, operating hours and standard operating procedures in alignment with Miss Jones cultural values</li><li>Adhere to and enforce loss prevention and security policies, credit policies and procedures (i.e. credit cards, discounts, employee purchases, deposit logs, return and exchange policies)</li><li>Create and nurture valuable relationships with the community</li><li>Stay up-to-date with product knowledge, company information, new launches, campaigns and promotions</li><li>Identify and communicate business needs and opportunities</li><li>Other duties as assigned</li></ul><p><b>QUALIFICATIONS</b></p><ul><li>5+ years as a store manager/general manager of a high-volume retail or restaurant operation</li><li>Must be CannSell Standard certified</li><li>Experience with inventory systems and financial reporting including P&amp;L’s</li><li>Proficiency in handling and utilizing a POS system (additional training will be provided)</li><li>In depth knowledge/expertise of the cannabis industry is ideal</li><li>Experience in the hospitality industry considered an asset</li><li>Excellent communication and organizational skills</li><li>Strong commitment to customer service</li><li>Ability to work in and adapt to a highly regulated industry</li><li>Flexible schedule; able to work evenings, weekends and statutory holidays</li></ul><p>NOTE: Security clearance will be required for this position. Candidate must be able to pass a criminal record check.</p><p>Job Types: Full-time, Permanent</p><p>Salary: From $50,000.00 per year</p><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Night shift</li><li>Weekends</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>Retail Management: 3 years (preferred)</li></ul><p>Licence/Certification:</p><ul><li>CannSell Standard Certificate (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Miss Jones Cannabis Outposts"},"location":{"country":"Canada","address":"Peterborough, ON","city":"Peterborough","stateProvince":"ON"},"frontendLink":"/job-posting/miss-jones-cannabis-outposts/store-manager/12e75b0d8a5dedec4ba45f35c712a45f","title":"Store Manager","hash":"12e75b0d8a5dedec4ba45f35c712a45f","postingUrl":"https://ca.indeed.com/job/store-manager-cdf6e25e8eeba61f"},{"postedOn":"7 days ago","description":"<div><div><p>Uncle Herb’s Cannabis Shop aims to provide exceptional customer service to the communities we serve. We have three founding principles of; community, education and sustainability which propel all of our internal decisions. We are ambassadors for the cannabis community, from the novice consumer to the legacy consumer we want to help you find your best fit.</p><p></p><p><br />We are currently looking for Retail Store Manager to join our growing team.</p><p></p><p><b><br />Responsibilities:</b></p><ul><li>Responsible for managing staff, schedules, inventory and customer relations</li><li>Serves as a resource for staff concerning products and services, policies and procedures, industry news and changes in regulations;</li><li>Responsible for submitting and reconciling weekly orders from OCS</li><li>Responds to all staff questions, concerns or suggestions</li><li>Resolves conflicts in a timely manner</li><li>Responsible for delegating tasks to Lead Sales Associate and Sales Associates in order to maintain a compliant and clean retail store</li><li>Coordinates with upper management to ensure accurate information is communicated to staff</li><li>Managing human resources functions, including staff scheduling, payroll and updating SOPs and HR policies</li><li>Ensure store security systems are operational and utilized when necessary to investigate security or shrink concerns</li><li>Conduct staff training and implementation of standard operating procedures and other requirements</li><li>Managing and implementing training on POS systems</li><li>Managing staff Human Resources and Payroll and assist with interviewing new staff</li><li>Provides extraordinary customer service for vendors and customers</li><li>Responds to all customer complaints, requests, concerns, suggestions in a timely manner</li><li>Oversees online order pickups to ensure accurate order information and timeliness of pickup</li><li>Maintain accurate records of all activities including daily cash reconciliations, inventory, sales, online orders and returns in accordance with the AGCO</li><li>Accurate daily, weekly, and monthly recaps and reporting from sales data</li><li>Maintain inventory control system and perform inventory counts on weekly products in the store</li><li>Provide regular inventory, sales and profitability reports to the CEO/Management Team</li><li>Accountable for monthly federal and regulatory reporting submissions to AGCO</li><li>Other tasks might be assigned.</li></ul><br /><p></p><p><b>Qualifications:</b></p><ul><li>Proficient in MS Office; highly proficient in MS Excel</li><li>Experience in data entry and data management</li><li>Knowledgeable in product, resourceful, creative and solution-oriented</li><li>Ability to plan, prioritize and organize ongoing promotions</li><li>A leader with a proven ability to hire, train others and retain talent</li><li>Strong leadership and coaching skills to develop and motivate a sales team</li><li>Proven ability to drive extraordinary customer experiences that build loyalty and deliver measurable results</li><li>Ability to manage competing priorities in a fast-paced and developing environment</li><li>Strong verbal and written communication skills and excellent organizational skills</li><li>Passionate and knowledgeable about cannabis history, products, and accessories</li><li>Open to feedback, coaching and continuous improvement</li><li>Demonstrates high levels of integrity and personal responsibility</li><li>Trustworthy, honest and customer-oriented</li></ul><br /><p></p><p><b>Requirements:</b></p><ul><li>Retail Manager Experience: 3 years (Preferred)</li><li>Minimum 6 months of store experience in a regulated Canadian cannabis retail store</li><li>Minimum age - 19 years old or age as specified by the Ontario provincial government</li><li>Able to lift boxes 5 - 30 lbs</li><li>Must be flexible with hours of work and be comfortable with changing duties</li><li>Must have a comprehensive understanding of AGCO regulations and reporting requirements</li><li>CannSell certification required</li><li>Ontario Retail Managers License from AGCO</li><li>Criminal background check required.</li></ul></div><p></p></div>","company":{"companyType":"Private/Established","name":"Lovekind","logoUrl":"/logos/lovekind-e921d299ee8460d02678d1213d215929.jpeg"},"location":{"country":"Canada","address":"Stoney Creek, ON","city":"Stoney Creek","stateProvince":"ON"},"frontendLink":"/job-posting/lovekind/retail-store-manager/01fd5cb8c7d91dba9f128c82b80161c7","title":"Retail Store Manager","hash":"01fd5cb8c7d91dba9f128c82b80161c7","postingUrl":"https://ca.indeed.com/job/retail-store-manager-bfc5003f679af9d9"},{"employmentType":"Full-time, Permanent","postedOn":"19 hours ago","description":"<div><p>The Assistant Junior Manager reports to the Junior Manager and is accountable to aid in maintaining the safety and security of the staff, customers and facility as well as to maintain the success of the store in satisfying customer interests and complying with the AGCO's rules and regulations. This position will be responsible to assist with staff scheduling, performance management, employee engagement, training, health and safety, customer relations, marketing and addressing any issues that may arise. This position is also responsible to assist in performing inventory management. On scheduled work days, the Assistant Junior Manager will be responsible to perform opening procedures, to oversee staff changeover periods, and to work alongside the multi-function Budtenders to greet and serve customers and to fulfill orders.</p><p>This position will require an ability to monitor and assess the daily operations, prioritizing and responding appropriately to changing needs. The successful candidate will have a good understanding of retail business management and marketing, and demonstrated strong customer relations skills, teamwork, oral and written communication, and accuracy, speed and proficiency in cash operations, database control and inventory management. A Cannsell certificate and security clearance is required. A good understanding of the AGCO's rules and regulations as well as a working knowledge of the available products is preferred.</p><p>Application deadline: 2021-08-01</p><p>Expected start date: 2021-08-16</p><p>Job Types: Full-time, Permanent</p><p>Salary: $30,000.00-$40,000.00 per year</p><p>Additional pay:</p><ul><li>Overtime pay</li></ul><p>Benefits:</p><ul><li>Paid time off</li><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Application question(s):</p><ul><li>Are you available to work as a minimum; Schedule A: 830am-430pm Sunday, Monday, Tuesday and Friday or Schedule B: 830am-430pm Wednesday, Thursday, Friday and Saturday. Please indicate which shift(s) you are willing and able to work.</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>Retail Management: 1 year (preferred)</li></ul><p>Licence/Certification:</p><ul><li>Cannsell certificate (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"DAB Cannabis","logoUrl":"/logos/dab-cannabis-f1f8b1ce706efa61a7e36db6cba2f464.jpeg"},"location":{"country":"Canada","address":"Aurora, ON","city":"Aurora","stateProvince":"ON"},"frontendLink":"/job-posting/dab-cannabis/assistant-junior-manager/20901d9f72eba0fed814a5a80b293388","title":"Assistant Junior Manager","hash":"20901d9f72eba0fed814a5a80b293388","postingUrl":"https://ca.indeed.com/job/assistant-junior-manager-f631d1fd83e1d468"},{"employmentType":"Full-time, Part-time","postedOn":"2 days ago","description":"<div><p>Management staff assists in all aspects of the daily operations. The Assistant Manager will have primary responsibility for order fulfillment, inventory, cash management, and daily reporting.</p><p>Responsibilities</p><ul><li>Performs store open and closing responsibilities</li></ul><ul><li>Conducts daily inventory counts and reconciliations</li></ul><ul><li>Responsible for daily cash reconciliation</li></ul><ul><li>Fulfills orders</li></ul><ul><li>Maintains appropriate inventory levels and stock order points</li></ul><ul><li>Communicate regularly with general manager and staff regarding inventory availability and discrepancies</li></ul><ul><li>Follows all processes to ensure accuracy and safety protocols are maintained as part of the quality assurance program.</li></ul><ul><li>Manage receiving process, approval or rejection of all cannabis related products within regulatory standards.</li></ul><ul><li>Process cannabis waste in accordance with state and local law and within regulatory guidelines.</li></ul><ul><li>Ensure required reporting is accurate and submitted in a timely manner</li></ul><ul><li>Ensure inventory and financial compliance</li></ul><ul><li>Assist General Manager with employee scheduling, reviews and performance management</li></ul><ul><li>Develop cannabis market and product knowledge</li></ul><ul><li>Fill in as needed</li></ul><ul><li>Comply with all State regulatory matters</li></ul><p>Preferred Qualifications:</p><ul><li>Degree</li></ul><ul><li>Knowledge of state cannabis regulations</li></ul><ul><li>Prior management experience</li></ul><ul><li>Prior experience in the cannabis Industry</li></ul><ul><li>Highly organized and detail oriented</li><li>Experience with POS systems</li><li>Ability to produce basic Excel spreadsheets</li><li>Experience with inventory and cash management</li><li>Ability to work a full-time flexible schedule, including evenings and weekends</li><li>Must have dependable car or public transportation alternative</li><li>Must be able to pass a background check</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: From $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Sticky Muskegon"},"location":{"country":"United States","address":"Muskegon, MI 49441","city":"Muskegon","stateProvince":"MI"},"frontendLink":"/job-posting/sticky-muskegon/store-manager-assistant-manager/2a1759e1c2c460945a8da0ac14b13969","title":"Store Manager/Assistant Manager","hash":"2a1759e1c2c460945a8da0ac14b13969","postingUrl":"https://www.indeed.com/job/store-managerassistant-manager-b6825c29c0efb3a8"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>COMPANY OVERVIEW Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY Cresco is seeking an Assistant Dispensary Manager who will be responsible for assisting in managing all day-to-day operations of the dispensary in accordance with the State of Florida, the standards set by the Company and responsible for the overall profitability of the dispensary. The Assistant Manager provides support to all Wellness Advisors which includes: scheduling, training, providing policy and procedure updates, keeping updated with industry news and product information. The Assistant Manager is responsible for ordering and receiving of all inventory and products, arranging deliveries with logistics team, maintaining agent and facility compliance and cleanliness. CORE JOB DUTIES Agent Support and Management: Responsible for managing dispensary staff, schedules, inventory and patient/customer relations Serves as a resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations Responds to all staff questions, concerns or suggestions Resolves any conflict immediately Responsible for delegating tasks to Wellness Advisors in order to maintain a compliant and clean facility Coordinates with the upper management to ensure accurate information is communicated to dispensary staff Managing and implementing training on POS system Customer Service: Provides superior customer service for vendors, patient/customers and caregivers Responds to all patient/customer complaints, requests, concerns, suggestions Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries Reports, Documentation and Profitability: Maintain accurate records of all dispensary activities including daily cash reconciliations, patient/customer records, sales, deliveries and returns in accordance with the State and the standards set by Company Accurate daily, weekly, and monthly recaps and reporting from sales data and patient counts Maintain inventory control system and perform daily counts of all medical cannabis and medical cannabis products in the facility Provide regular inventory, sales and profitability reports to the Management Team REQUIRED EXPERIENCE, EDUCATION AND SKILLS Proficient in MS Office, Highly Proficient in MS Excel Detail-oriented Experience in data entry, data management ideal Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner Strong business acumen including excellent communication, interpersonal, and persuasive skills Must maintain a high level of integrity, personal motivation, and sense of urgency After-hours work required to manage sales facing inventory and order entry Experience in a fast-paced environment and compliance driven Industry experience preferred but not required ADDITIONAL REQUIREMENTS Must comply with all legal or company regulations for working in the industry Must be 21 years or older to apply Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status</p></div>","company":{"companyType":"Public/Startup","name":"Sunnyside","logoUrl":"/logos/sunnyside-c90c9574e98e567c16409c32657665fd.jpeg"},"location":{"country":"United States","address":"Ocala, FL, USA","city":"Ocala","stateProvince":"FL"},"frontendLink":"/job-posting/sunnyside/assistant-dispensary-manager/fbabda56db9cd2ee89d01b6e720fadc4","title":"Assistant Dispensary Manager","hash":"fbabda56db9cd2ee89d01b6e720fadc4","postingUrl":"https://www.recruit.net/job/assistant-dispensary-jobs/A999E17BBAA97DF3"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>Cresco is seeking an Assistant Dispensary Manager who will be responsible for assisting in managing all day-to-day operations of the dispensary in accordance with the State of Florida, the standards set by the Company and responsible for the overall profitability of the dispensary. The Assistant Manager provides support to all Wellness Advisors which includes: scheduling, training, providing policy and procedure updates, keeping updated with industry news and product information. The Assistant Manager is responsible for ordering and receiving of all inventory and products, arranging deliveries with logistics team, maintaining agent and facility compliance and cleanliness.</p><p><b>CORE JOB DUTIES</b></p><p><b>Agent Support and Management:</b></p><p>• Responsible for managing dispensary staff, schedules, inventory and patient/customer relations</p><p>• Serves as a resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations</p><p>• Responds to all staff questions, concerns or suggestions</p><p>• Resolves any conflict immediately</p><p>• Responsible for delegating tasks to Wellness Advisors in order to maintain a compliant and clean facility</p><p>• Coordinates with the upper management to ensure accurate information is communicated to dispensary staff</p><p>• Managing and implementing training on POS system</p><p><b>Customer Service:</b></p><p>• Provides superior customer service for vendors, patient/customers and caregivers</p><p>• Responds to all patient/customer complaints, requests, concerns, suggestions</p><p>• Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries</p><p><b>Reports, Documentation and Profitability:</b></p><p>• Maintain accurate records of all dispensary activities including daily cash reconciliations, patient/customer records, sales, deliveries and returns in accordance with the State and the standards set by Company</p><p>• Accurate daily, weekly, and monthly recaps and reporting from sales data and patient counts</p><p>• Maintain inventory control system and perform daily counts of all medical cannabis and medical cannabis products in the facility</p><p>• Provide regular inventory, sales and profitability reports to the Management Team</p><p>REQUIRED EXPERIENCE, EDUCATION AND SKILLS</p><p>• Proficient in MS Office, Highly Proficient in MS Excel</p><p>• Detail-oriented</p><p>• Experience in data entry, data management ideal</p><p>• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner</p><p>• Strong business acumen including excellent communication, interpersonal, and persuasive skills</p><p>• Must maintain a high level of integrity, personal motivation, and sense of urgency</p><p>• After-hours work required to manage sales facing inventory and order entry</p><p>• Experience in a fast-paced environment and compliance driven</p><p>• Industry experience preferred but not required</p><p><b>ADDITIONAL REQUIREMENTS</b></p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• Must be 21 years or older to apply</p><p>Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status</p></div>","company":{"companyType":"Public/Startup","name":"Sunnyside","logoUrl":"/logos/sunnyside-c90c9574e98e567c16409c32657665fd.jpeg"},"location":{"country":"United States","address":"Tallahassee, FL, USA","city":"Tallahassee","stateProvince":"FL"},"frontendLink":"/job-posting/sunnyside/assistant-dispensary-manager-tallahassee-fl/83a1231dce156730b23784a807010b3e","title":"Assistant Dispensary Manager-Tallahassee, FL","hash":"83a1231dce156730b23784a807010b3e","postingUrl":"https://www.recruit.net/job/assistant-dispensary-jobs/51AFEC83D7F2410D"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>Overview:</b></p><p><b>WHO WE ARE: C&amp;G Management (\"Cannabis &amp; Glass\") was founded in 2014 and continues to be a leader in the cannabis industry experiencing immense growth year over year. As a cannabis retailer, we are dedicated to improving the lives of our customers by providing superior service and affordable access to cannabis. Our employees enjoy a work culture that promotes growth, collaboration, efficiency, and a focus on customer experience. C&amp;G Management currently operates three recreational dispensaries (\"Cannabis &amp; Glass\") in Spokane County located in North Spokane, Spokane Valley, and Liberty Lake, and is ranked among the top 10% highest grossing retailers in the state of Washington. C&amp;G Management also operates one of the top 5% highest grossing retailers in the state of Oregon, and a medical cannabidiol dispensary in Iowa (\"Iowa Cannabis Co.\"). By mid 2021, C&amp;G Management will be adding two additional dispensary locations in Iowa and a manufacturing facility. OVERVIEW: C&amp;G Management is searching for a Talent Acquisition/Recruiting Manager to join our team Our Talent Acquisition/Recruiting team offers a unique, fun and challenging opportunity. The ideal candidate is an experienced human resources leader who has managed a team of recruiters in a fast paced, metrics driven environment. Responsibilities:</b></p><p><b>RESPONSIBILITIES: Act as the senior recruiter on the team by sourcing, engaging, selecting, offering and closing of assigned senior and corporate talent needs Direct, manage, and motivate a team of recruiters and onboarding specialists to deliver a consistent and quality interview experiences for candidates Build and rollout various talent acquisition programs to hire from target and strategic talent pools Act as the role model on candidate outreach, engagement and experience Own the strategy that enables C&amp;G to recruit all levels of candidates Enhance our Careers related sites with engaging and informative content and ease to apply or join our talent community Leverage our workforce and ATS system to create reporting and team accountability with actionable sourcing, selecting, DE&amp;I and hiring metrics Continuously work on ways to improve the recruiting process and candidate experience Manage all third party vendor relationships and budgets associated with hiring processes Stay up-to-date on innovative recruiting trends and practices Create and maintain an inspiring vision for C&amp;G employment messaging Establish clear performance metrics and reporting to evaluate success and impact of diversity and retention initiatives Enhance our onboarding experience by designing a structured and branded orientation process for new hires Assist our HR Manager as needed for employment related issues Qualifications:</b></p><p>REQUIREMENTS: Bachelor's Degree in related field required 5+ years progressive experience with full cycle recruiting including two of those years managing in-house full cycle recruiting 2+ years experience supporting multi-site recruiting needs within a service industry Proven success developing and deploying talent acquisition strategies within a company Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail Demonstrated ability to effectively motivate and develop at least 5 direct reports Preferably a regular consumer of the product or familiar with cannabis at a minimum COMPENSATION &amp; BENEFITS: $40,000 - $50,000 annually DOE Paid Sick Leave, Paid Time Off and Paid Holidays Health Insurance Dental and Vision Insurance Life Insurance Employee Assistance Program offering in-person, telephonic, texting and video counseling for help with stress, anxiety, depression, family issues, and more Employee Discount Program offering exclusive discounts from top national retailers 50% off all smokeable products</p></div>","company":{"name":"C&G Management"},"location":{"country":"United States","address":"Washington, DC, USA","stateProvince":"WA"},"frontendLink":"/job-posting/c-and-g-management/talent-acquisition-manager/1801eb17a48f6f6a0eca26fe924d6401","title":"Talent Acquisition Manager","hash":"1801eb17a48f6f6a0eca26fe924d6401","postingUrl":"https://us.bebee.com/job/20210726-d8c3e376224495ddb618c42d6a64a72c"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Floor Manager</p><p>Reports To:</p><p>General Manager</p><p>Summary:</p><p>Cannoe cannabis shops have a simple approach - have great people help customers buy great cannabis. Our small team is growing, and we want to bring in amazing people to help us on this mission.</p><p>Our team comes together with shared values of humility, individuality, empathy and accountability. If there is something on the ground, we pick it up. If someone needs help, we step up. If something isn’t right, we speak up. If the solution needs support, we team up. Every day, we show up.</p><p>Is this the kind of environment you would like to lead in? Are you a supportive team developer that gets a charge out of helping others grow? If you are the kind of person that likes to share their experience, ask questions, and roll up your sleeves, we would love to meet you.</p><p>What you will do:</p><p>The Floor Manager responsibilities will include, but are not limited to, the following:</p><ul><li>Effectively open and close the store as per operating hours</li><li>Maintain dress code by wearing a clearly marked Cannoe branded shirt during all working shifts</li><li>Greet each customer warmly and verify ID of anyone who appears under 25 years of age</li><li>Deliver a knowledgeable, authentic and responsible customer experience</li><li>Engage with the community and support peers on a daily basis</li><li>Process cash, debit and credit transactions on a computerized Point of Sale system Cova</li><li>Develop and utilize in-house cannabis knowledge and self-motivated learning to make product suggestions and fulfill customer needs</li><li>Achieve personal sales goals and support sales associates in reaching their individual targets through coaching and feedback</li><li>Actively seek opportunities to improve performance and guest service standards through analyzing sales trends and creating action plans</li><li>Maintain loss prevention methods and standards</li><li>Complete additional cash handling responsibilities including float reconciliation and daily sale deposits</li><li>Assist with inventory, stock replenishment, maintenance of store appearance to company standards, and other tasks as assigned</li><li>Uphold health and safety standards and ensure that all potential hazards are identified and communicated with management</li><li>Understand and effectively follow all Cannoe values, policies and procedures</li><li>Understand and effectively follow all Government regulations, policies and procedures</li></ul><p>Key Qualities:</p><p>The ideal candidate will:</p><ul><li>Embody and role model Cannoe’s culture</li><li>Promote, enhance, and protect the Cannoe brand</li><li>Be a motivated self-learner with a passion for the cannabis industry by showing an interest in evolving cannabis trends, research and information</li><li>Be an ambitious self-starter with passion for leadership and development of others</li><li>Possess strong organizational and time management abilities</li><li>Be open-minded and a results-oriented team player</li></ul><p>Requirements:</p><ul><li>1-2+ years of Key Holder or Supervisor experience in retail or hospitality</li><li>Previous experience in the cannabis industry considered an asset</li><li>CannSell Standard Certification and Criminal Record Check in place or ready to be acquired</li><li>Demonstrated ability to supervise and work as part of team</li><li>Ability to interpret the needs of customers and offer the appropriate options, solutions, and resolutions required</li><li>Strong interpersonal and communication skills, both verbally and in writing</li><li>Required to work flexible hours inclusive of evenings, weekends and holidays</li></ul><p>Working Conditions:</p><ul><li>Standing for extended periods of time</li><li>Manual dexterity required to use desktop computer, tablet and peripherals</li><li>Ability to lift 5-40lbs</li><li>Multiple levels accessible by staircase</li><li>Extended hours as required</li></ul><p>Job Type: Full-time</p><p>Salary: From $17.00 per hour</p><p>Benefits:</p><ul><li>Extended health care</li><li>Store discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Night shift</li><li>Weekends</li></ul><p>COVID-19 considerations:<br />All customers and staff are required to wear a mask, physical distancing and capacity in place, disinfection completed on a schedule and screening checks daily.</p><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Cannoe"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/cannoe/floor-manager/984b1236179f9d1a3accf053c426e78c","title":"Floor Manager","hash":"984b1236179f9d1a3accf053c426e78c","postingUrl":"https://ca.indeed.com/job/floor-manager-748e6e9c2208faac"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location.Key Duties &amp; ResponsibilitiesSales Associate Support:Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworkingSupport SM and team members and provide positive and constructive feedback so that they grow professionallySupport SM and all team members on work procedures and policies so that everyone understands what's required to do a great jobMaintain written SOPs as changes to policy and/or regulations occur and ensure compliance among teamBe accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflictsStrong ability to lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store.Sales and Customer Service:Utilize customer and team member feedback to readily implement changes to improve the customer experienceTrack all employee and store sales daily to ensure optimal performanceDaily Store Operations:Maintain store compliance with all local, state and federal regulations, Organize and communicate all required reporting, paperwork, and state tracking system recordingAssist Provincial and Law Enforcement with inventory, sales, and compliance audits in needed.Perform all daily opening and closing proceduresEnsure that the sales floor is adequately stocked at all timesCoordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliationsEnsure all expired/damaged/returned product is logged and disposed of according to regulationsAssist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.Provide daily correspondence via email and manager’s log, with the team members as neededComply with all HR policies, including confidentiality and non-disclosuresMaintain a clean and organized work environment.Qualifications and Requirements of an ASM:Reporting and Information Management: must have proficiency in Microsoft Office and5-6+ years of retail management experience in retail.Ability to obtain Cannabis Retail Manager License from AGCO by given personal disclosure and details to AGCO within the first month of employment.Experience working in Unionized environment.Sound knowledge of Cannabis plants and different strains of CannabisKnowledge of standards of Cannabis Retail stores set by AGCO.Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must!Achievement-oriented and hard workingMust successfully pass an extensive background check.Organized, flexible, and empatheticDetail-oriented and proactiveExcellent leadership and management skillsStrong time management and prioritization skillsAbility to multi-task in a fast-paced, high-volume environmentStrong communicator who can present ideas clearlyStrong problem solving and decision-making skillsEntrepreneurial, collaborative, an extremely positive attitudeKnowledgeable about the cannabis industry and its policies and lawsAbility to work nights, holidays and weekends</p></div>","company":{"website":"hightideinc.com","companyType":"Public/Established","name":"High Tide Inc"},"location":{"country":"Canada","address":"Burlington, NL","city":"Burlington","stateProvince":"NL"},"frontendLink":"/job-posting/high-tide-inc/assistant-store-manager-burlington/3eae8128e030549b77e8f432414de32e","title":"Assistant Store Manager - Burlington","hash":"3eae8128e030549b77e8f432414de32e","postingUrl":"https://en-ca.whatjobs.com/job-for-Assistant-Store-Manager-Burlington-in-Burlington-coop11431521"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>The House of Cannabis is a newly licensed cannabis retail business based out of Toronto, with 7 locations opening across Ontario in 2021.</p><p>We are looking for a motivated and experienced Assistant Store Manager to oversee the operations of our Keswick location. The Assistant Store Manager would be tasked with forming a strong retail team and elevating the brand in a challenging yet exciting time in the cannabis industry. As a key player of our growing team, you will help contribute to our company’s vision: to lead the charge in removing the negative stigma in cannabis.</p><p>If you are up for an exciting challenge and enjoy forming, leading and motivating a retail team, then this is the job for you!</p><p><b>Your Mission:</b></p><p>Create and develop a strong culture that motivates team members to deliver extraordinary customer service and education to our customers. Hire, train, and develop staff in accordance with operating policies, procedures and best practices. Coach team members and provide constructive feedback to foster their development in line with their career aspirations. Create and execute initiatives to increase customer acquisition, loyalty and community support with the assistance of the executive team. Create work schedules and optimize staffing to ensure KPIs are met. Work closely with the corporate team and other store managers to share and coordinate multi-store marketing strategies, promotions, community service campaigns, educational programs and team member training. Working closely with the corporate team to review sales reports and identify sale trends, inventory strategies/reorders and operation strategies. Managing the alarm system, including setting and disarming the alarm; protect and maintain company assets and resources to include cash control, inventory, keys, security codes and physical facility to prevent theft, ensuring Loss Prevention standards. Maintain the confidentiality and security of sales records and operational reports. Participate in company and brand initiatives, including paid community service programs, product reviews and other unique programs. Assist in creating and implementing store initiatives and team member education and training of new products and accessories. Ensure POS transaction and end-of-day cash reconciliation are accurate and follow-up on any discrepancies. Handling of cannabis delivery and cash in a manner that follows corporate, provincial and federal policies. Enforce store policies, brand guidelines/campaigns, procedures and operational guidelines. Act as the liaison (along with the executive team) with regulating bodies and key stakeholders such as the AGCO and OCS. And all other duties as assigned by the executive team.</p><p><b>About You</b></p><p>Strong familiarity with cannabis and the cannabis industry, particularly the laws and regulations regarding marketing advertising is preferred. Demonstrated history of being a brand ambassador and positively leading a team. Strong inventory management experience You want to step up to the challenge of building a new retail brand in the fast-growing cannabis industry. Superb written and verbal communication, organizational, time management and problem-solving skills. Desire to understand various aspects of cannabis and to provide positive, educational and safe use information to customers and team members. Comfortable at reviewing reports and analysis and finding ways to improve/optimize to achieve individual and store-level KPIs and targets.</p><p>Job Requirements</p><p>High school diploma/GED or equivalent. 5+ years of experience in retail required. 3+ years of management/supervisory role required. Experience in MS Word, MS Excel, Google Sheet, Google Docs, Slack, Zoom, and Monday.com Ability to travel up to 10% of the time (within Ontario) Availability to work on weekends, some holidays and evenings. CannSell and Retail Store Manager Licensed is an asset. The successful candidate will be subject to a background prior to joining, at the expense of The House of Cannabis.</p><p>Why Join Us?</p><p>Join a young, hungry team set to embark on a journey to deliver high-quality, legally sourced cannabis products to customers across Canada. The ability to help build, scale, and lead a new team and grow the brand to become an influential member of the community and cannabis community. Learn everything about cannabis - one of the most exciting and fast-moving industries.</p><p>We truly thank all applicants for their interest in joining The House of Cannabis Team, but only</p><p>those candidates considered for an initial interview will be contacted. The House of Cannabis is committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a diverse community and workforce. The House of Cannabis offers accommodations for people with disabilities during all phases of the hiring process upon request. If you require accommodation(s), you are encouraged to advise Human Resources, who will consult with you to determine an appropriate accommodation</p></div>","company":{"name":"The House of Cannabis"},"location":{"country":"Canada","address":"Keswick, NB","city":"Keswick","stateProvince":"NB"},"frontendLink":"/job-posting/the-house-of-cannabis/assistant-store-manager/5e2024509fc03070a0d8aac45b201c03","title":"Assistant Store Manager","hash":"5e2024509fc03070a0d8aac45b201c03","postingUrl":"https://en-ca.whatjobs.com/job-for-Assistant-Store-Manager-in-Keswick-coop11384036"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Tallulah is Florida's largest CBD store for people and pets. We are growing and opening a third retail location in College Town. We are hiring store managers for our three store locations. Must have a passion for health and wellness. Reliable, hardworking, high energy and attention to detail are important in this job. Must have a positive attitude and previous retail sales or customer service experience.</p><p>We are looking for a results driven retail store manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.</p><p><b>Responsibilities</b></p><ul><li>Meet sales goals by training, motivating, mentoring and providing feedback to sales staff</li><li>Ensure high levels of customers satisfaction through excellent service</li><li>Understand CBD and hemp regulations</li><li>Complete store administration and ensure compliance with policies and procedures</li><li>Maintain outstanding store condition and visual merchandising standards</li><li>Report on buying trends, customer needs, profits etc</li><li>Propose innovative ideas to increase market share</li><li>Deal with all issues that arise from staff or customers (complaints, grievances etc)</li><li>Be a shining example of well behavior and high performance</li><li>Additional store manager duties as needed</li></ul><p><b>Skills</b></p><ul><li>Proven successful experience as a retail manager</li><li>Powerful leading skills and business orientation</li><li>Customer management skills</li><li>Strong organizational skills</li><li>Good communication and interpersonal skills</li><li>High energy and positive attitude</li><li>People person</li></ul><p>Job Type: Full-time</p><p>Pay: $13.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>On call</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Tallulah CBD + Juicebar"},"location":{"country":"United States","address":"Tallahassee, FL 32312","city":"Tallahassee","stateProvince":"FL"},"frontendLink":"/job-posting/tallulah-cbd-juicebar/assistant-store-manager/5bef898969f2567f099b70ea51af2532","title":"Assistant Store Manager","hash":"5bef898969f2567f099b70ea51af2532","postingUrl":"https://www.indeed.com/job/assistant-store-manager-69d10a7c7af1a644"}]