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Customer Service Representative

Doctor Love and Hemp City Cranbrook, BC Part-time
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Doctor love and Hemp City Cranbrook is currently hiring 1 individual to join the already fantastic team. We are looking for someone who is self motivated and able to discuss personal aspects of peoples lives in a professional and non judgemental fashion. Duties will include but are not limited to opening and/or closing procedures, preparing stock and putting stock out for sale and running the POS system with Cash, Interac, Visa and MasterCard purchases. There is 3 full 7-8 hour training shifts to train on product knowledge and running our POS system. During those 3 shifts the right candidate will be able to pick it up quick enough to be able to work SOLO when it is required of them.

Must be 19+ to apply

References will be requested during the interview

Job Type: Part-time
Part-time hours: 20 per week

Salary: From $15.65 per hour

Additional pay:

  • Bonus pay

Benefits:

  • Store discount

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Evening shift

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Cash handling: 1 year (preferred)
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During those 3 shifts the right candidate will be able to pick it up quick enough to be able to work SOLO when it is required of them.</p><p>Must be 19+ to apply</p><p>References will be requested during the interview</p><p>Job Type: Part-time<br />Part-time hours: 20 per week</p><p>Salary: From $15.65 per hour</p><p>Additional pay:</p><ul> <li>Bonus pay</li></ul><p>Benefits:</p><ul> <li>Store discount</li></ul><p>Flexible Language Requirement:</p><ul> <li>French not required</li></ul><p>Schedule:</p><ul> <li>Day shift</li> <li>Evening shift</li></ul><p>Education:</p><ul> <li>Secondary School (preferred)</li></ul><p>Experience:</p><ul> <li>Customer service: 1 year (preferred)</li> <li>Cash handling: 1 year (preferred)</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Cranbrook, BC","city":"Cranbrook","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/acc8f5e3047cba2e0ba96aca66ad7d1a","title":"Customer Service Representative","category":"Retail","hash":"acc8f5e3047cba2e0ba96aca66ad7d1a","postingUrl":"https://ca.indeed.com/job/customer-service-representative-20a3f7da89294e8c","timestamp":1655291748304},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"24 days ago","description":"<div><p><b>OVERVIEW</b>:</p><p>Lucky Lincoln Gaming is hiring a <b>Call Center Representative </b>to function as part of the operations and customer service team and to support/provide technical assistance via phone for our 200+ locations. The Call Center Representative will answer calls that come in from customer establishments and assist callers with troubleshooting and, in the event that the problem cannot be solved over the phone, will generate service tickets and appropriately escalate the matter. The successful candidate must be 21 years or older, have a great phone presence/strong communication skills, great interpersonal skills, and the ability to diffuse customer frustrations.</p><p>We are a dynamic team committed to driving Lucky Lincoln and its’ entities aggressive growth. We are a privately owned, fast-paced, fast-growing, and a successful startup in Chicago! This is an outstanding opportunity with the potential to grow and advance in the operations department!</p><p><b>There are 2 openings for this position with the following schedules: </b></p><ul> <li>Thursday-Sunday 7am-4pm CST**</li> <li>Friday- Sunday 3pm-1am CST**</li></ul><p><b>As a Call Center Representative, your responsibilities will include: </b></p><ul> <li>Respond to any issues and follow-up by coordinating with the appropriate departments or team members.</li> <li>Create, follow-up and close out all ticket types received daily.</li> <li>Focus on increasing percentage of remote fix tickets relative to the total tickets.</li> <li>Respond to queries related to game issues.</li> <li>Use the applications phone or computer to direct technicians and other team members to the appropriate sites.</li> <li>Prioritize and organize calls according to urgency.</li> <li>Supervise the route and status of field technicians and collectors to prioritize their daily schedule.</li> <li>Maintain and update call logs, call records and other important documentation.</li> <li>Answering or making calls to location owners to learn about and address their needs, complaints, or other issues with services.</li> <li>Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that the location owners feel supported and valued.</li> <li>Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.</li> <li>Building lasting relationships with location owners and other call center team members based on trust and reliability.</li> <li>Utilizing software, databases, scripts, multi-line application-based telephone system, and application tools appropriately.</li> <li>Review and communicate low level alerts to the technician and collection team.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Adhering to all company policies and procedures.</li></ul><p><b>The Call Center Representative position is well-suited for you if you possess: </b></p><ul> <li>Ability to complete tasks with minimal direction.</li> <li>Strong communication and interpersonal skills to interact with customers, peers, managers, and other personnel members.</li> <li>Quick learner with a great attention to detail.</li> <li>Advanced phone skills.</li> <li>Strong moral character and work ethic.</li></ul><p><b>Qualified candidates will have: </b></p><ul> <li>High school diploma or GED required.</li> <li>At least 21 years of age.</li> <li>Previous validated experience in a call center or customer centric focused environment answering on average 50-65 phone calls a day.</li> <li>Ability to work weekdays and weekends, as well as overnight or 2nd shift hours.</li></ul><p><b>Why Join Lucky Lincoln Gaming</b><b>: </b></p><p>Are you interested in working for the 5th Largest terminal operator in Illinois? If so, check out the opportunities Lucky Lincoln Gaming offers!</p><p>Lucky Lincoln Gaming, LLC is a licensed Video Gaming Terminal Operator in Illinois. We provide exceptional service to our clients and customers. Our expertise and experience have enabled us to become a successful company ranking in the top Terminal Operators in Illinois in terms of average profit per location for operators in excess of 200 locations.</p><p>As Lucky Lincoln Gaming, LLC continues to grow, we will be building out the infrastructure for several other entities in different industries including, Lucky Bet sport wagering, Midwest Property Management, and the new Cannabis company Cloud 9 dispensaries and Highland Flour cultivation centers.</p><p>We’re disrupting the industry with innovation! We are pioneers and innovators of our industry. We have swag. We have pride. We own our responsibilities and wake up every morning ready to be better than we were the day before. This is an adventure that has no limits. Why not jump on board?</p><p>People are the most important ingredient at Lucky Lincoln Gaming. Each team member makes an impact on our business, and we share a genuine entrepreneurial spirit and relentless drive to always raise the bar. Together, we nurture a deep sense of community in our organization with a true passion and love for what we do.</p><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p><p>We are committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p><p>Job Type: Full-time</p><p>Pay: From $18.00 per hour</p><p>Benefits:</p><ul> <li>401(k)</li> <li>401(k) matching</li> <li>Dental insurance</li> <li>Employee discount</li> <li>Health insurance</li> <li>Life insurance</li> <li>Paid time off</li> <li>Parental leave</li> <li>Vision insurance</li></ul><p>Schedule:</p><ul> <li>10 hour shift</li> <li>8 hour shift</li> <li>Day shift</li> <li>Evening shift</li> <li>Night shift</li> <li>Overtime</li> <li>Weekend availability</li></ul><p>Application Question(s):</p><ul> <li>What are you targeting in compensation for your next career opportunity?</li> <li>Will you be able to reliably commute to the office for the first 4-6 months?</li></ul><p>Experience:</p><ul> <li>Customer Support &amp; Client Services Occupations: 1 year (Preferred)</li></ul><p>Shift availability:</p><ul> <li>Night Shift (Preferred)</li> <li>Day Shift (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Lucky Lincoln Gaming, LLC"},"location":{"country":"United States","address":"Chicago, IL 60634","city":"Chicago","stateProvince":"IL"},"frontendLink":"/job-posting/lucky-lincoln-gaming-llc/call-center-representative/c39ad979599a4259cda06be81b1faafa","title":"Call Center Representative","category":"Agriculture & Farming","hash":"c39ad979599a4259cda06be81b1faafa","postingUrl":"https://www.indeed.com/job/call-center-representative-eb3f6f69d50d9d66","timestamp":1655291704462},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"21 days ago","description":"<div><p>You love people and connecting people with the best products through great conversation. You are the smiling face of the store and the first line of response for our customers. You will communicate in an open, helpful, engaging manner while ensuring you provide exceptional customer service contributing to our high level of customer satisfaction.</p><p><b>What You’ll Do…</b></p><ul> <li>Report to the Store Manager</li></ul><ul> <li>Develop and share knowledge of a range of new and current products available for purchase</li></ul><ul> <li>Maintain highest level of customer experience, satisfaction, and confidentiality</li></ul><ul> <li>Ensure proper execution of standard operating procedures</li></ul><ul> <li>Point of sale, cash and inventory management in high volume retail environment</li></ul><ul> <li>Ensure the sales area is maintained to be organized and sanitized</li></ul><ul> <li>Diffuse difficult encounters with customers</li></ul><ul> <li>Other duties as required</li></ul><p><b>What You’ll Bring…</b></p><ul> <li>Must be at least 18 years of age</li></ul><ul> <li>GED or high school diploma</li></ul><ul> <li>AGLC Qualified Cannabis Worker approval</li></ul><ul> <li>Provide a local police information check dated within 6 months</li></ul><ul> <li>Ability to work a variety of shifts including evening and weekend shifts as required</li></ul><ul> <li>Working knowledge of point-of-sale systems</li></ul><ul> <li>Strong customer service skills with strong communication, time management, and problem-solving skills</li></ul><ul> <li>Efficiency and effectiveness in a high volume retail environment</li></ul><ul> <li>Ability to work as a member of a team</li></ul><ul> <li>Ability to transfer up to ~30lbs. boxes and ambulate stairs</li></ul><ul> <li>Knowledge of cannabis is an asset</li> <li>Social media experience is an asset</li></ul><p>We are the downtown core’s only locally owned and independent dispensary - located in one of Edmonton’s historic buildings and on one of its favorite streets.</p><p>We want to help make Edmonton even more enjoyable. That means offering a hand-picked selection of great products at great prices, with a great retail experience that connects the best of cannabis and Edmonton.</p><p>If you have a passion for helping people in a retail setting, we would love to hear from you! Please submit your cover letter along with your resume!</p><p>We thank all interested applicants, but only those selected will be contacted. Please note all offers of employment at Armstrong Block Cannabis are conditional upon the successful AGLC approval to be a Qualified Cannabis Worker and completion of a pre-hire background check. This may include anything up to and including a criminal history check, reference checks, and/or credit check.</p><p>Armstrong Block Cannabis is an equal opportunity employer that embraces diversity in the workplace and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. We welcome applications from all interested individuals; however only those candidates selected for an interview will be contacted. Unfortunately, due to the historic nature of this building we are unable to accommodate barrier free access at this time.</p><p>Job Type: Part-time<br />Part-time hours: 15-20 per week</p><p>Salary: $15.00 per hour</p><p>Benefits:</p><ul> <li>Flexible schedule</li> <li>Store discount</li></ul><p>Schedule:</p><ul> <li>Day shift</li> <li>Evening shift</li> <li>Monday to Friday</li> <li>Weekend availability</li></ul><p>COVID-19 considerations:<br />Surfaces sanitized regularly, hand sanitizer stations, masks available for customers</p><p>Education:</p><ul> <li>Secondary School (preferred)</li></ul><p>Experience:</p><ul> <li>customer service: 1 year (preferred)</li> <li>cannabis retail: 1 year (preferred)</li></ul><p>Licence/Certification:</p><ul> <li>Qualified Cannabis Worker (QCW) certificate (required)</li></ul></div>","company":{"name":"Armstrong Block Cannabis"},"location":{"country":"Canada","address":"Edmonton, AB","city":"Edmonton","stateProvince":"AB"},"frontendLink":"/job-posting/armstrong-block-cannabis/customer-service-representative/e5ffec465894f67dba5bf01fcf5d55e7","title":"Customer Service Representative","category":"Retail","hash":"e5ffec465894f67dba5bf01fcf5d55e7","postingUrl":"https://ca.indeed.com/job/customer-service-representative-14f9b9e102b0cd11","timestamp":1655291742937},{"function":["Customer Service"],"postedOn":"23 days ago","description":"<div><div> <p>Cloud Nine was the first store to be legally open in Victoria BC. We are a family run, locally owned business who started in the gray market 7 years ago. We are looking for a sales associate to join our amazing, fun team located at 778 Fort St. Our ideal candidate is self-driven, motivated, and reliable. They are able to work as a team and on their own effectively.</p> <p><b> Responsibilities</b></p> <ul> *Welcomes customers by greeting them and offering them assistance. *Directs customers by escorting them to our products. *Advises customers by providing information on products. *Processes payments by totaling purchases; processing checks, cash, and store or other credit cards. *Use judgment to solve customer problems *Maintains scheduling commitments *Answer any questions the customers may have *Assist Customers in preparing their orders *Clean work area as needed to maintain a tidy work environment *Work as a team to reach store goals </ul> <p></p> <p><b><br /> Qualifications</b></p> <ul> *Friendly attitude even when dealing with disgruntled employees *Responsible and proven ability to maintain scheduling commitments *Good communication skills with customers *Friendly and outgoing personality *Excellent verbal skills *Able to problem solve as issues arise *Selling it right certificate *Customer Service experience </ul> <p></p> <p><b><br /> Job Perks</b></p> <ul> *Health Benefits *Paid breaks (45mins in an 8hr day) *Personal Tips (Staff do not share tips) *Paid events and outings *Flexible work hours *5 paid sick days 3 unpaid sick days </ul> <br /> <p></p> <p>Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.</p> <p> About Cloud Nine Collective Inc ( Victoria Cannabis ): Cloud Nine Collective Inc is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.</p> <p><br /> By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply.<br /> <br /> Powered by Homebase. Free employee scheduling, time clock and hiring tools.</p></div></div>","company":{"name":"Cloud Nine Collective Inc ( Victoria Cannabis )"},"location":{"country":"Canada","address":"Saanich, BC","city":"Saanich","stateProvince":"BC"},"frontendLink":"/job-posting/cloud-nine-collective-inc-victoria-cannabis/customer-service/cb5978a1f99807296a75da8864e9e993","title":"Customer Service","category":"Retail","hash":"cb5978a1f99807296a75da8864e9e993","postingUrl":"https://ca.indeed.com/job/customer-service-4cff90f918d687f9","timestamp":1655291729597},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"26 days ago","description":"<div> <p>Highly Concentr8ed is a manufacturer and distributor of hemp derived cannabinoid products. Join our mission to deliver the highest quality products at the most affordable pricing with guidance every step of the way.</p> <p>We are currently seeking a team member to help full time as a Customer Service Representative.</p> <p>Our ideal candidate is eager to learn and ready to become a core member of the team. We are looking for individuals with high motivation and a desire to grow with us. We want well rounded and balanced people who think outside the box in order to achieve goals. Consider this a start your career in the space and build your foundation for success. As we continue to grow, there will be significant opportunity to advance and climb the ladder.</p> <p>Customer Service Representative will be responsible for:</p> <ul> <li>Answer incoming chats</li> <li>Answer incoming phone calls</li> <li>Responding to CS cases on Zendesk</li> <li>Responding to wholesale clients via email / phone calls</li> <li>Send out invoices to retail / wholesale clients</li> <li>Reaching out to clients for order edits / updates</li> <li>Verify customer order information by reaching out to customers</li> <li>Identify and assess customers’ needs to achieve satisfaction</li> <li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li> <li>Provide accurate, valid and complete information by using the right methods/tools</li> <li><b>MUST </b>be able to meet Customer Service quotas, such as closing cases out within the time frames given</li> <li>Complete miscellaneous administrative tasks within the time frames given such as data entry, research, presentations, ect.</li> </ul> <p>Ideal Candidates should have:</p> <ul> <li>1+ years of experience in the cannabis industry</li> <li>1+ years experience in customer service is a <b>must</b></li> <li>Has knowledge about the hemp &amp; cannabis industry</li> <li>**Attention to detail is a strict requirement**</li> </ul> <p><b>Hours Required</b>: 9am - 5pm, Monday thru Friday.</p> <p>Job Type: Full-time</p> <p>Pay: $14.00 - $15.00 per hour</p> <p>Schedule:</p> <ul> <li>8 hour shift</li> </ul> <p>Ability to commute/relocate:</p> <ul> <li>Sarasota, FL 34237: Reliably commute or planning to relocate before starting work (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"name":"Concentr8"},"location":{"country":"United States","address":"Sarasota, FL 34237","city":"Sarasota","stateProvince":"FL"},"frontendLink":"/job-posting/concentr8/hemp-products-customer-service-representative/7da49e6144e562979f1780b52f3f6efd","title":"Hemp Products Customer Service Representative","category":"Retail","hash":"7da49e6144e562979f1780b52f3f6efd","postingUrl":"https://www.indeed.com/job/hemp-products-customer-service-representative-1eedd36e793c2af2","timestamp":1655291491629},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"27 days ago","description":"<div> <p><b>Highway 80 Dispensary</b> is currently hiring cannabis enthusiasts and experts to join our amazing family-owned business. Highway 80 Dispensary is a new dispensary located in Dixon, right off the highway. Our store is an exciting, fun, and fast-paced environment.</p> <p><i><b>Please attach a cover letter with your resume. Please specify Cannabis </b></i><i><b>experience and </b></i><b><i>knowledge detailing your availability for morning and night. Must be able to work weekends.</i></b></p> <p><b>Highway 80 Dispensary</b> is currently hiring for <b>Call Center Agents </b></p> <p>Our <b>Call Center Agents</b> must provide a immersive shopping experience over the phone to our customers. Delivering excellent customer service, explaining a variety of different products and making suggestions. While maintaining a capacity to listen, problem solve and multitask.</p> <p><b>Employee Perks: </b>Product samples, large employee discounts, $500 Employee of the Month bonuses, merchandise from vendors, and more</p> <p>Job Type: Full-time</p> <p>Pay: From $16.00 per hour</p> <p>Benefits:</p> <ul> <li>Employee discount</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Evening shift</li> <li>Holidays</li> <li>Weekend availability</li> </ul> <p>COVID-19 considerations:<br />Following all covid precautions set by the county</p> <p>Experience:</p> <ul> <li>Customer Service: 1 year (Preferred)</li> </ul> <p>Shift availability:</p> <ul> <li>Night Shift (Required)</li> </ul> <p>Work Location: One location</p></div>","company":{"name":"Highway 80 Dispensary"},"location":{"country":"United States","address":"Dixon, CA 95620","city":"Dixon","stateProvince":"CA"},"frontendLink":"/job-posting/highway-80-dispensary/call-center-agent/6fc346105037087e7b2802fa89462130","title":"Call Center Agent","category":"Retail","hash":"6fc346105037087e7b2802fa89462130","postingUrl":"https://www.indeed.com/job/call-center-agent-f0c0b3c3b218bbdb","timestamp":1655291431483},{"function":["Customer Service"],"postedOn":"24 days ago","description":"<div><div> <div> Position Title: Server / Reception / Inventory/ Delivery Driver </div> <div></div> <div> <br /> Reports To: Retail Management </div> <div> <br /> Position Summary: </div> <div></div> <p><br /> One Plant is opening its 9th California retail store in beautiful Palm Springs. One Plant is creating an educational and inviting atmosphere, where patients and customers can comfortably learn about cannabis and purchase cannabis products at the same time. This position requires a motivated, passionate and detail-oriented candidate to provide the highest levels of customer service in a licensed retail cannabis store. You will be the first point of contact for customers in the retail space and will educate our customers on product offerings, handle cash transactions, assist with inventory management, comply with CA state regulations, maintain facility cleanliness, and any other duties assigned by management. This job operates in a professional retail store environment. This position regularly requires a flex schedule, long hours, nights, weekend work, and holiday availability.</p> <div></div> <p><br /> Essential Duties and Responsibilities:</p> <div></div> <ul> <li><br /> Welcome and greet customers as they enter the store.</li> <li> Offer help and provide best-in-class customer service.</li> <li> Answer customer questions and concerns.</li> <li> Attend to the unique and individual shopping needs of each customer.</li> <li> Upsell when appropriate; promote current sales, promotions, coupon deals, etc.</li> <li> Adhere to all company-wide policies, process, procedures, and requirements</li> <li> Maintain a clean, sanitary, and organized work environment.</li> <li> Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.</li> <li> Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures. Model best-in-class service experience that consistently exceeds our customer’s expectations.</li> <li> Comply with company cash handling policies, procedures, and reporting requirements.</li> <li> Accountable for accurately utilized the Point of Sale system.</li> <li> Help organize back-stock and perform inventory counts.</li> <li> Contribute to a work environment that is positive and compliant with established policies and procedures.</li> <li> Organize and replenish stock on the sales floor and ensure the presence of the store is well maintained.</li> <li> Comply with all HR policies.</li> <li> Cleaning; any time away from your register and you’re not restocking make sure the store is always tidy, well-merchandised, and properly stocked.</li> <li> Report anything unusual, or any major incidents, to management.</li> <li> Work as a team to achieve sales goals.</li> <li> Other duties as assigned by the management team.</li> </ul> <div></div> <div> <br /> Required Qualifications: </div> <div></div> <ul> <li><br /> Applicants must be 21+ years of age</li> <li> Regular attendance</li> <li> High School Diploma or GED equivalent required</li> <li> Must be willing to work all shifts, weekends, and Holidays</li> <li> Computer literate; familiarity using POS systems</li> <li> One or more years of experience in retail sales or customer service preferred</li> <li> Must have reliable transportation</li> <li> Excellent interpersonal, verbal, and written communication skills</li> <li> Best-in-class customer service skills</li> <li> Working knowledge of cannabis and cannabis goods available for retail sale.</li> <li> Understanding Local, State, and Federal laws and regulations</li> <li> Strong attention to detail and must have a team-player mentality</li> <li> Ability to deal with problems and resolve them in an efficient and professional manner</li> <li> Bilingual in English/Spanish preferred</li> </ul> <p> Job Types:</p> <ul> <li> Full-time, Part-time</li> </ul> <div> Benefits: </div> <ul> <li> Employee discount</li> </ul> <div> Schedule: </div> <ul> <li> Monday to Sunday</li> <li> Day shift</li> <li> Night Shift</li> <li> Holidays</li> <li> Weekends</li> </ul> <div> Supplemental Pay: </div> <ul> <li> Tips</li> </ul> <div> Experience: </div> <ul> <li> Customer Service: 2 years (Preferred)</li> <li> Entry Level</li> </ul> <div> Work Location: </div> <ul> <li> One location</li> </ul> <div> Hours per week: </div> <ul> <li> 15-30</li> <li> 30-39</li> </ul> <div> Pay frequency: </div> <ul> <li> Every other week</li> </ul> <div> Paid Training: </div> <ul> <li> Yes</li> </ul> <div> Management: </div> <ul> <li> General Manager</li> <li> Assistant General Manager</li> </ul> <p> Employees working per shift:</p> <ul> <li> 6 - 8</li> </ul> <div> Benefit Conditions: </div> <ul> <li> Waiting period may apply</li> </ul> <div> Work Remotely: </div> <ul> <li> No</li> </ul> <div> COVID-19 Precaution(s): </div> <ul> <li> Personal protective equipment provided or required</li> <li> Plastic shield at work stations</li> <li> Social distancing guidelines in place</li> <li> Sanitizing, disinfecting, or cleaning procedures in place</li> <li> Equal Employment Opportunity Policy</li> </ul> <div></div> <div> <br /> One Plant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of </div> <div> any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history </div> <div> or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any </div> <div> other characteristics protected by federal, state, or local laws. </div></div><div></div></div>","company":{"name":"Captor Retail Group Inc"},"location":{"country":"United States","address":"Palm Springs, CA 92262","city":"Palm Springs","stateProvince":"CA"},"frontendLink":"/job-posting/captor-retail-group-inc/customer-service-cannabis/8eaff5abd5fd2e38f980af76671300c9","title":"Customer Service Cannabis","category":"Retail","hash":"8eaff5abd5fd2e38f980af76671300c9","postingUrl":"https://www.indeed.com/job/customer-service-cannabis-dad830faaa307265","timestamp":1655291680899},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"24 days ago","description":"<div><p>Cloud Nine was the first store to be legally open in Victoria BC. We are a family run, locally owned business who started in the gray market 7 years ago. We are looking for a sales associate to join our amazing, fun team located at 778 Fort St. Our ideal candidate is self-driven, motivated, and reliable. They are able to work as a team and on their own effectively.</p><p><b>Responsibilities</b></p><p>• Welcomes customers by greeting them and offering them assistance. *Directs customers by escorting them to our products. *Advises customers by providing information on products. *Processes payments by totaling purchases; processing checks, cash, and store or other credit cards. *Use judgment to solve customer problems *Maintains scheduling commitments *Answer any questions the customers may have *Assist Customers in preparing their orders *Clean work area as needed to maintain a tidy work environment *Work as a team to reach store goals</p><p><b>Qualifications</b></p><p>• Friendly attitude even when dealing with disgruntled employees *Responsible and proven ability to maintain scheduling commitments *Good communication skills with customers *Friendly and outgoing personality *Excellent verbal skills *Able to problem solve as issues arise *Selling it right certificate *Customer Service experience</p><p>Job Perks</p><p>• Health Benefits *Paid breaks (45mins in an 8hr day) *Personal Tips (Staff do not share tips) *Paid events and outings *Flexible work hours *5 paid sick days 3 unpaid sick days</p><p>Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.</p><p>About Cloud Nine Collective Inc ( Victoria Cannabis ): Cloud Nine Collective Inc is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.</p><p>By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply.</p><p>Powered by Homebase. Free employee scheduling, time clock and hiring tools.</p><p>Hiring Insights</p><p>Job activity</p><p>Posted today</p></div>","company":{"name":"Cloud Nine Collective Inc ( Victoria Cannabis )"},"location":{"country":"Canada","address":"Victoria, BC","city":"Victoria","stateProvince":"BC"},"frontendLink":"/job-posting/cloud-nine-collective-inc-victoria-cannabis/w992-customer-service/3146b13a746b35c06f4ff74e297b6fd0","title":"(W992) - Customer Service","category":"Retail","hash":"3146b13a746b35c06f4ff74e297b6fd0","postingUrl":"https://www.kitjob.ca/job/29224695/w992-customer-service-victoria/","timestamp":1655291903801},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"24 days ago","description":"<div><p>4Front Ventures <i>(CSE: FFNT / OTCQX: FFNTF)</i> is a fast-moving national cannabis grower, distributor, and retailer headquartered in Phoenix, Arizona with active operations in Massachusetts, Michigan, Illinois, Washington, and California. Focusing on Excellence, People, Integrity, and Courage, 4Front Ventures is building a responsible and people-focused company that consistently produces high-quality products, ensures access to cannabis through top service and affordable brands, and provides value through job creation and community engagement. From plant genetics to the cannabis retail experience under the Mission Dispensary brand, 4Front’s team applies expertise across the entire cannabis value chain.</p><p><b>POSITION OVERVIEW</b></p><ul> <li>The Front Desk Administrator works closely with management to assist with day-to-day operations of our cannabis cultivation and processing facility. This position serves as initial point of contact for building visitors, vendors and guests, ensuring the highest level of professionalism and hospitality is provided. The ideal candidate will possess a strong work ethic, value integrity and maintain a solid sense of personal responsibility.</li></ul><p>*<br /><b>NOTE: </b> The facility contains confined spaces that may only be accessible by ascending/descending stairwells while traveling throughout the building. Must be able to stand for prolonged periods of time, bend, kneel, squat, and twist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><b>AVAILABILITY</b></p><ul> <li>Monday - Friday</li> <li>8:00am - 4:30pm</li></ul><p><b>COMPENSATION</b></p><ul> <li>Starting hourly wage, $18/hourly</li></ul><p><b>KEY RESPONSIBILITIES</b></p><ul> <li>Welcome fellow employees, vendors, and visitors in a consistently warm and sincere manner, incorporating key hospitality concepts to ensure a memorable and professional experience for all guests.</li> <li>Issue security badges for employees, vendors and facility visitors; maintain logbooks and visitor sign-in log. Adhere to the building’s sign in procedures for visitors and vendors.</li> <li>Provide general administrative and clerical support including, but not limited to, data entry, scanning and filing for multiple departments within the organization.</li> <li>Monitor security-related equipment, including cameras and door locks; alert management of any suspicious activity and/or potential threats.</li> <li>Handle sensitive information in a confidential manner.</li> <li>Maintain a safe and clean front desk area ensuring compliance with company policies and state regulations.</li> <li>Other duties as assigned.</li></ul><p><b>QUALIFICATIONS</b></p><ul> <li>High school graduate, G.E.D. recipient, or equivalent.</li> <li>1+ year of front desk receptionist experience required. Previous experience in the cannabis industry preferred.</li> <li>Strong interpersonal, time management and organizational skills.</li> <li>Proficient computer skills and knowledge of Microsoft Office.</li></ul><p><b>WORKING AT 4FRONT</b></p><ul> <li>We are building a hard-working, diverse team that is excited to be a part of the evolving cannabis industry. Our team values a friendly, vibrant, and enthusiastic workplace. 4Front Ventures is an Equal Opportunity Employer.</li></ul><p>Benefits of working with us include:</p><ul> <li>Employee Discounts (one of the highest in the industry)</li> <li>Health, Vision, Dental Benefits (company paid at 80%)</li> <li>Sick Pay/PTO Accrual</li> <li>Parental/Maternity Leave</li> <li>Employee Assistance Program</li> <li>Holiday Pay (if required to work on select days)</li> <li>Career Development</li> <li>Advancement Opportunities</li></ul><ul> <li><b>NOTE</b>: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.</li></ul><p>Job Type: Full-time</p><p>Pay: $18.00 per hour</p></div>","company":{"companyType":"Public/Established","name":"4Front Ventures","logoUrl":"/logos/4front-ventures-ffeb5011bf8423b13b9b46431351b878.png"},"location":{"country":"United States","address":"Holliston, MA","city":"Holliston","stateProvince":"MA"},"frontendLink":"/job-posting/4front-ventures/front-desk-administrator/4b3c6d783f9e41c9d55af44f7a984ae1","title":"Front Desk Administrator","category":"Retail","hash":"4b3c6d783f9e41c9d55af44f7a984ae1","postingUrl":"https://www.indeed.com/job/front-desk-administrator-d864300082410322","timestamp":1655291689087},{"employmentType":"Full-time","description":"<div><p>Welcome to the ca.com-jobs.com and now we would like to notify you the Latest Job Vacancies from the Lakeview Cannabis with the position of Customer Service Associate Cashier which was opened this Toronto. If this job appropriates your qualifications, please send your application directly through our latest Job site. Surely, every job is so hard to apply due to it should occupy several qualifications and requirements that we must meet in accordance with the minimum criteria of the Company who are seeking potential candidates to work. Good job information Customer Service Associate Cashier - Lakeview Cannabis below matches your qualifications. Be successful.</p><p>Lakeview Cannabis Job Vacancies 2022</p><p>Detail of : Customer Service Associate Cashier Jobs in Toronto</p><p>Company : Lakeview Cannabis</p><p>Position : Customer Service Associate Cashier</p><p>Location : Toronto</p><p>Country : Canada</p><p><b>Job details :</b></p><p>Manage and handle monetary activities in the store such as cash handling and electronic transactions Understand the demand and preferences of the community to maximize top sellers Maintain knowledge of instore stock availability and provide education on cannabis products to help customers find the best products to suit their needs You will get the opportunity to learn and contribute through.</p><p>read more follow https://ca.com-jobs.com/djobs/caMTNlOWNmMjYwYzE2YTY1MQ/customer-service-associate-cashier-job-openings-lakeview-cannabis-toronto.html</p></div>","title":"Customer Service Associate Cashier","salaries":[{"salaryStart":"$14","salaryEnd":"$19","currency":"","source":"Payscale","position":"Retail Sales Associate","type":"per hour","url":"https://www.payscale.com/research/CA/Job=Retail_Sales_Associate/Hourly_Rate/b386de06/Toronto-ON-Customer-Service"},{"salaryStart":"$24k","salaryEnd":"$38k","currency":"","source":"Glassdoor","position":"Cashier","type":"per year","url":"https://www.glassdoor.com/Salaries/welland-cashier-salary-SRCH_IL.0,7_IC2281780_KO8,15.htm"}],"function":["Customer Service"],"postedOn":"28 days ago","company":{"name":"Lakeview Cannabis"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/lakeview-cannabis/customer-service-associate-cashier/09920c383a86a0ee0cdc98bb6a433bd7","category":"Retail","hash":"09920c383a86a0ee0cdc98bb6a433bd7","postingUrl":"https://ca.com-jobs.com/djobs/caMTNlOWNmMjYwYzE2YTY1MQ/customer-service-associate-cashier-job-openings-lakeview-cannabis-toronto-on.html","timestamp":1655291818369,"salary":"$14 - $19"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"25 days ago","description":"<div><p><b>About Levels Cannabis: </b></p><p>Born and built in Michigan, the Levels team has been at the center of the state’s pro-cannabis movement for more than a decade. For us, it is not just about a passion for cannabis–it is a higher calling.</p><p><b>Job Summary : </b></p><p>The receptionist is the very first point of contact with whom customers interacts. Receptionists should create a welcoming environment, greeting, informing, and directing customers in a courteous and professional manner.</p><p><b>ESSENTIAL QUALIFICATIONS AND RESPONSIBILITIES: </b></p><ul> <li>Excellent verbal and written communication skills.</li> <li>Passionate about superior customer service.</li> <li>Ability to work as a member of a team.</li> <li>Greeting customers.</li> <li>Collecting new patients’ information.</li> <li>Checking in existing patients.</li> <li>Receiving phone calls.</li> <li>Assisting visitors.</li> <li>Allowing patients onto the sales floor.</li> <li>Reviewing cameras in reception office.</li> <li>Attending to customer requests.</li> <li>General cleaning.</li> <li>Additional duties as assigned.</li></ul><p><b>EDUCATION AND/OR EXPERIENCE: </b></p><p>High school diploma or GED</p><p><b>Additional Qualifications: </b></p><p>Must be at least 21 years old and a resident of Michigan.</p><p>Must be able to work a full-time schedule that will include weekends, evenings, and holiday shifts.</p><p>Must have reliable transportation.</p><p>Must have cash handling experience. Strong customer service background is preferred.</p><p>Point of sale experience preferred.</p><p>Must be able to pass a background check.</p><p>Levels Cannabis equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $15.00 per hour</p><p>Benefits:</p><ul> <li>Employee discount</li></ul><p>Schedule:</p><ul> <li>Holidays</li> <li>Monday to Friday</li> <li>Weekend availability</li></ul><p>Education:</p><ul> <li>High school or equivalent (Required)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Public/Established","name":"Levels Cannabis","logoUrl":"/logos/aurora-cannabis-5846417b31dc1080e3c3b4583c3f2096.png"},"location":{"country":"United States","address":"Niles, MI 49120","city":"Niles","stateProvince":"MI"},"frontendLink":"/job-posting/levels-cannabis/front-desk-receptionist/11af0d485941fbd5afe26263bd05fdb8","title":"Front Desk Receptionist","category":"Medical & Healthcare","hash":"11af0d485941fbd5afe26263bd05fdb8","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-b810eadfc9efb0e3","timestamp":1655291628769},{"function":["Customer Service"],"postedOn":"29 days ago","description":"<div><div><div><div><i>We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.</i></div><div></div><div><b>Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.</b></div><div></div><div><b>Summary: </b>The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.</div><div><b>Essential Duties and Responsibilities: </b>Include the following. Other duties may be assigned or required by management.</div><ul><li>Works with customers via phone and email to process quote and order requests</li><li>Prepares quotes and processes orders for CEA sales staff</li><li>Proactively encourages recurring customer order placement and advance orders</li><li>Tracks order status and provides updates and information to sales staff and customers</li><li>Conducts product and sourcing research</li><li>Works with business managers and warehouse managers to communicate stocking needs to meet customer demand</li><li>Maintains accurate customer information in company database</li><li>Enters orders accurately and in a timely manner</li><li>Sets accurate customer expectations for response and delivery times</li><li>This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.</li></ul><div></div><div><b>Education and/or Experience: </b>Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.</div><div></div><div><b>Communication Skills: </b>Strong English written, and verbal communication skills are required.</div><div></div><div><b>Organizational Skills</b>: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.</div><div></div><div><b>Attendance/Punctuality:</b> Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.</div><div></div><div><b>Computer Skills: </b>Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.</div><div></div><div><b>Certificates, Licenses, Registrations: </b>None Required</div><div></div><div><b>Willingness to Travel: </b>This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.</div><div></div><div><b>Equal Employment Opportunity: </b>In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.</div><div></div><div><b><i>Griffin is EOE/ADA and E-Verify compliant.</i></b></div></div></div><div></div></div>","company":{"companyType":"Private/Established","name":"Griffin Greenhouse Supplies Inc.","logoUrl":"/logos/griffin-greenhouse-supplies-inc-000de35a06fd69eb8f6c2cfd864f48bf.png"},"location":{"country":"United States","address":"Tewksbury, MA 01876","city":"Tewksbury","stateProvince":"MA"},"frontendLink":"/job-posting/griffin-greenhouse-supplies-inc/customer-service-representative-cea/b2d8cf697b80833ce5148f0d97e005b1","title":"Customer Service Representative - CEA","category":"Retail","hash":"b2d8cf697b80833ce5148f0d97e005b1","postingUrl":"https://www.indeed.com/job/customer-service-representative-cea-4ede223269043def","timestamp":1655291566267},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"28 days ago","description":"<div> <p>We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.</p> <p><b>Responsibilities</b></p> <ul> <li>Greet and welcome guests as soon as they arrive at the office</li> <li>Direct visitors to the appropriate person and office</li> <li>Answer, screen and forward incoming phone calls</li> <li>Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)</li> <li>Provide basic and accurate information in-person and via phone/email</li> <li>Receive, sort and distribute daily mail/deliveries</li> <li>Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)</li> <li>Order front office supplies and keep inventory of stock</li> <li>Update calendars and schedule meetings</li> <li>Arrange travel and accommodations, and prepare vouchers</li> <li>Keep updated records of office expenses and costs</li> <li>Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing</li> </ul> <p><b>Skills</b></p> <ul> <li>Proven work experience as a Receptionist, Front Office Representative or similar role</li> <li>Proficiency in Microsoft Office Suite</li> <li>Hands-on experience with office equipment (e.g. fax machines and printers)</li> <li>Professional attitude and appearance</li> <li>Solid written and verbal communication skills</li> <li>Ability to be resourceful and proactive when issues arise</li> <li>Excellent organizational skills</li> <li>Multitasking and time-management skills, with the ability to prioritize tasks</li> <li>Customer service attitude</li> <li>High school degree; additional certification in Office Management is a plus</li> </ul> <p>Job Types: Full-time, Part-time</p> <p>Pay: $15.00 per hour</p> <p>Benefits:</p> <ul> <li>Employee discount</li> <li>Health insurance</li> </ul> <p>Schedule:</p> <ul> <li>Monday to Friday</li> <li>Weekend availability</li> </ul> <p>Application Question(s):</p> <ul> <li>Do you have some cannabis knowledge?</li> </ul> <p>Experience:</p> <ul> <li>Customer Service: 1 year (Preferred)</li> </ul> <p>Language:</p> <ul> <li>Spanish (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"name":"Elevate Lompoc"},"location":{"country":"United States","address":"Lompoc, CA 93436","city":"Lompoc","stateProvince":"CA"},"frontendLink":"/job-posting/elevate-lompoc/front-desk-receptionist/42277231ca2574a2d34d32a86d333c87","title":"Front Desk Receptionist","category":"Manufacturing","hash":"42277231ca2574a2d34d32a86d333c87","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-4dc6d35e1d38562a","timestamp":1655291423889},{"function":["Customer Service"],"postedOn":"28 days ago","description":"<div> <div> <div> We are looking for Receptionists who are looking to start their careers in the industry. No experience is required. This is a full-time position with the ability to elevate within our company based on your performance. <br /> </div> <div> <b> The successful Receptionist will:</b> </div> <ul> <li> Welcome all customers and facilitate a seamless check-in process.</li> <li> Answer, screen, and forward incoming phone calls.</li> <li> Facilitate the processing of phone and online orders in a timely manner.</li> <li> Cash register handling.</li> <li> Perform any clerical duties as needed by store staff.</li> <li> Ensure the reception area is tidy and presentable.</li> <li> Update menus and ensure their continued accuracy.</li> <li> Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures.</li> <li> Manage the flow of the lobby and customer queue to ensure all customers are helped in a timely manner.</li> <li> Be eager to be cross-trained to work the sales floor in addition to the reception.</li> <li> Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.</li> <li> Maintain positive customer relationships to establish a loyal customer base.</li> </ul> <div> <br /> <b> This role requires:</b> </div> <ul> <li> MUST have a valid CO MED Badge.</li> <li> Ownership mindset – self-starters who know how to figure things out and know when to ask for help.</li> <li> Ability to multi-task in a fast-paced environment while maintaining a positive attitude.</li> <li> A high school diploma is required; an associate's degree or higher is preferred.</li> <li> A passion for cannabis and a desire to continually learn more.</li> <li> Exceptional attention to detail, well-organized and reliable.</li> </ul> <div> <br /> <b> The ideal candidate has:</b> </div> <ul> <li> Previous experience in a receptionist, administrative role, host, or server position.</li> <li> Willingness to work as a team player to meet the common goals of the organization.</li> <li> An aspirational attitude with a fun and positive personality while still being professional and eager to succeed.</li> <li> Welcomes change and adjust quickly to accommodate the business’s needs.</li> <li> Strong interpersonal skills to be able to effectively handle a wide array of customers, employees, and vendors.</li> <li> Excellent written and verbal communication skills.</li> <li> Strong time-management skills with the ability to prioritize tasks.</li> </ul> <div> <br /> Please reply with your resume and badge for consideration. </div> </div></div>","company":{"name":"Rocky Road Aurora"},"location":{"country":"United States","address":"Aurora, CO 80017","city":"Aurora","stateProvince":"CO"},"frontendLink":"/job-posting/rocky-road-aurora/front-desk-receptionist/eefda41ad766345a09385e4202df0c56","title":"Front Desk/Receptionist","category":"Retail","hash":"eefda41ad766345a09385e4202df0c56","postingUrl":"https://www.indeed.com/job/front-deskreceptionist-67d18f21a69de6c3","timestamp":1655291750324},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"25 days ago","description":"<div><p>Position: Customer Service - PSA (Cambridge) - Tilt Holdings</p><p>Description POSITION SUMMARY The Sales Associate or Patient Services Agent (PSA) has a very important role as the most prominent patient facing position in the entire company. The PSA directly impacts the experience of our customers, providing them with education and top-notch customer service. More than cashiers, they must be able to educate and build relationships with our customers and take all necessary steps to enhance the experience of every patient.</p><p>A successful PSA must be friendly, professional, responsible, well-spoken individual. The role requires an enthusiastic people-person that is eager to learn and passionate about cannabis. Successful PSAs must be able to multi-task in a face paced, high-volume, constantly changing environment while ensuring that all transactions and store relations remain compliant with all local and state regulations. The position requires constant patient interaction, problem solving, and efficient communication in a highly regulated environment.</p><p>Leadership</p><p>• Resolve patient conflict with a calm and professional demeanor</p><p>• Communicate with Management and/or Coworkers when product is running low so that it can be restocked accordingly</p><p>• Work with others to create a positive environment for our patients and customers</p><p>• Work individually and with a team supporting others to reach sales goals Quality &amp; Financial</p><p>• Maintain cleanliness of parking lot, check in, and lobby area</p><p>• Manage patient flow from the check in area to the sales floor</p><p>• Greet and bid farewell to all customers that enter and exit the dispensary</p><p>• Answer dispensary phones and provide accurate information to patients</p><p>• Perform opening duties and end of the day side work</p><p>• Educate customers about products and services. Help them navigate multiple options based on their individual needs and desires</p><p>• Accurately process sales through our point of sale system, the state tracking system and any other system in use People &amp; Development</p><p>• Continue education of marijuana strains, products, and the industry during downtime</p><p>• Provide knowledgeable, speedy, friendly service to all customers and patients</p><p>• Assist in on-boarding and training of new employees</p><p>• Communicate efficiently with management and coworkers Compliance</p><p>• Check medical paperwork and proper identification thoroughly and accurately</p><p>• Stay up to date on and maintain compliance with all local, state, and federal regulations</p><p>• File and organize patient information and patient documents</p><p>• Maintain 100% compliancy with all local, state, and federal regulations in a highly regulated, constantly changing environment</p><p>• Handle large amounts of cash without error</p><p>• Help new customers fill out and sign medical agreements provided by the state and company ensuring all information is entered correctly and completely</p><p>Job Skills</p><p>• Superior customer service skills</p><p>• Ability to multi-task (agile)</p><p>• Work well under pressure</p><p>• Positive attitude and a strong work ethic</p><p>• Detail oriented</p><p>• Ability to work individually and collaboratively</p><p>• Strong desire to learn and accept challenges</p><p>• Adaptable to an ever-changing industry</p><p>• Dependable, honest and trustworthy Job</p><p><b>Requirements</b></p><p>• Previous retail experience and/or customer service experience required</p><p>• Demonstrable experience using software for Office and POS</p><p>• Associate degree or bachelor's degree preferred</p><p>• Previous experience in a high-volume, fast paced environment preferred</p><p>• All candidates must be ready, willing, and able to work a fully flexible work schedule to include days, nights and weekends to meet fluctuating business demands based on the needs of the individual department</p><p>• Every job applicant must pass a comprehensive background check, including the mandates of the Massachusetts Cannabis Control Commission. A job offer issued before the completion of a background check shall be contingent upon a positive result. A negative background check result may lead to the withdrawal of the job offer. Working Conditions/Physical Demands</p><p>• Ability to stand ods of time and lift up to 25 pounds The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required and includes all other duties as assigned by management.</p><p>TILT is an Equal Opportunity Employer Committed to DEI. All qualified job applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fostering diversity and leveraging the value of diversity with equity and inclusion. For Company information</p></div>","company":{"companyType":"Private/Established","name":"Vangst","logoUrl":"/logos/vangst-1731290886786334fb502ebdee566cc6.png"},"location":{"country":"United States","address":"Phoenix, AZ, USA","city":"Phoenix","stateProvince":"AZ"},"frontendLink":"/job-posting/vangst/customer-service-psa-cambridge-tilt-holdings/a4de8cae7522c51a4089ee56c2b882c6","title":"Customer Service - PSA​/Cambridge - Tilt Holdings","category":"Professional, Scientific, and Technical Services","hash":"a4de8cae7522c51a4089ee56c2b882c6","postingUrl":"https://www.learn4good.com/jobs/phoenix/arizona/sales/1232801151/e/","timestamp":1655291860271},{"employmentType":"Part-time, night shift, weekends &amp; weekdays","function":["Customer Service","Retail"],"postedOn":"25 days ago","description":"<div><p>Canna Culture is a San Jose leader in cultivation, manufacturing, retail, and distribution of cannabis products.</p><p>We are looking for career-oriented individuals that see the opportunity only a young, rapidly growing industry such as this can provide. Are you looking to learn more about the industry, cultivation, science of cannabis?</p><p>Canna Culture is currently looking for people who can work in a fast-paced environment with a smile and great customer service skills</p><p>The ideal candidate will be personable, reliable, responsible, and possess general knowledge of cannabis.</p><p><b>Responsibilities and Duties: </b></p><ul> <li>Customer experience</li> <li>Use of POS system</li> <li>Answering phone calls</li> <li>Cannabis delivery order intake</li> <li>New/returning customer registration and documentation</li> <li>Clean and general upkeep of the Retail Facility</li> <li>Knowledge of relevant laws, company policy, and procedures</li> <li>Upkeep of online menus</li> <li>Staying current with product knowledge</li></ul><p><b>Qualifications: </b></p><ul> <li>Must be over the age of 21+</li> <li>Customer service experience</li></ul><ul> <li>Knowledge with Excel</li> <li>Ability to learn and adapt to different environments</li> <li>Must be available night, weekends, and holidays</li></ul><p>Job Types: Part-time, night shift, weekends &amp; weekdays</p><p>Job Type: Part-time</p><p>Pay: $17.25 - $18.50 per hour</p><p>Benefits:</p><ul> <li>Dental insurance</li> <li>Health insurance</li> <li>Paid time off</li></ul><p>Schedule:</p><ul> <li>8 hour shift</li> <li>Holidays</li> <li>On call</li> <li>Overtime</li> <li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul> <li>Tips</li></ul><p>COVID-19 considerations:<br />Everyone is required to wear a mask.</p><p>Application Question(s):</p><ul> <li>What makes you the best candidate for this position?</li></ul><p>Experience:</p><ul> <li>Customer Service: 1 year (Preferred)</li> <li>Front desk: 1 year (Preferred)</li> <li>Retail: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Startup","name":"Canna Culture"},"location":{"country":"United States","address":"San Jose, CA 95136","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/canna-culture/cannabis-front-desk-receptionist-part-time/2f2478343e649eb2fa05b80e6b79f04a","title":"Cannabis Front Desk Receptionist (Part-time)","category":"Medical & Healthcare","hash":"2f2478343e649eb2fa05b80e6b79f04a","postingUrl":"https://www.indeed.com/job/cannabis-front-desk-receptionist-part-time-cbb75e57007c1812","timestamp":1655291613828},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"28 days ago","description":"<div><p>Company descriptionThe Creemore Cannabis Corp keeps a watchful eye over, cannabis industries here in Canada, developing policies and programs that promote responsible use. Our promise is to ensure responsible cannabis choices that deliver economic and social benefit to Canada.When it comes to cannabis, the Creemore Cannabis Corp also regulates distribution and private retail licensing, and operates Canada's online cannabis store - aptly named creemore-cannabis.shop .We're committed to keeping cannabis out of the hands of children and youth, protecting public health, promoting safety and limiting the illegal cannabis market. By adhering to these principles, we will continue to offer choices can trust.Job descriptionResponsibilities:Respond to tickets escalated from tier I and tier 3Successfully manage assigned tickets ensuring proper recording, documentation, and closureDiagnose and troubleshoot complex software/hardware issues and provide appropriate solutionPrioritize and evaluate a variety of technical issuesRecommend procedure/workflow modifications or improvementsCreate/update knowledge articles as new issues/fixes ariseTriage, resolve or escalate issues to appropriate teamsProvide knowledge transfer/trainings to tier 1 via written and verbal communicationAnalyze and identify trends in issuesWork closely with Problem Management team to identify and triage ProblemsQualifications/Skills:Experience with endpoint management solutions (JAMF, AD, SCCM, Intune)Experience with both Mac and Windows OSBasic network troubleshootingStrong interpersonal and communication skills, both written and verbal, while working with diverse audiences including business users, technical users, developers, etc.Seen as a Subject Matter Expert in multiple areasProficient with SQL (writing and reviewing scripts)Strong time management skills to balance operation work with projectsCapable of working independently with minimal oversightAbility to easily adapt to and learn new technologies\"Nice to Haves\":Experience with PowershellExperience with Ports, Firewalls, DNS, DHCPExperience ping, tracert, flushdns, nslookup, ipconfigA+ Certificate or equivalent knowledge and experienceExperience with Terminal (OSX) as well as SSH and LinuxAble to explain roles of Active Directory and Group PolicyUnderstand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are usedJob Type:Full-timeSalary:$19.00-$23.00 per hourLanguage:English (preferred</p></div>","company":{"name":"Important Company of the Sector"},"location":{"country":"Canada","address":"Canada"},"frontendLink":"/job-posting/important-company-of-the-sector/help-desk-support-alberta-uor752/661903d0b849572018146372ff0c513e","title":"Help Desk Support - Alberta - UOR752","category":"Retail","hash":"661903d0b849572018146372ff0c513e","postingUrl":"https://www.kitjob.ca/job/28861906/help-desk-support-alberta-uor752-alberta/","timestamp":1655291789801},{"employmentType":"Full-time, Part-time","function":["Retail","Customer Service"],"postedOn":"25 days ago","description":"<div><p><b>Company Name: </b>Unity Rd. Boulder</p><p><b>Title of Position: </b> Budtender / Front Desk Receptionist</p><p><b>Position Type: </b>Full- Time, Part-Time</p><p><b>Pay Range: </b>$15/ hr, plus tips</p><p><b>Location: </b>1537 Pearl St Unit B, Boulder, CO 80302</p><p>We are currently seeking an excellent candidate to join our team for a mixed Host (Front Desk Receptionist) / Guide (Budtender) position at our evolving Pearl Street Mall medical &amp; recreational dispensary, Unity Rd. Boulder! (<i>formerly, Trill Alternatives</i>)</p><p><b>Summary Position: </b></p><p>The Front Desk Receptionist (\"Host\") is the first point of contact at the dispensary and is responsible for creating a welcoming experience for each patient or customer. The Receptionist position has the primary responsibility of providing great customer service, secretarial, clerical, and administrative support to ensure that services are provided in an effective and efficient manner. The applicant must demonstrate strong analytical and problem-solving skills, effective verbal and listening communications skills, and computer skills including Microsoft Office. The receptionist will have to manage a fast-paced environment and will need excellent organizational with time/stress management skills to complete the required tasks.</p><p>Budtenders (\"Guides\") are an essential part of our team at Unity Rd. Boulder. The focus of this position is providing an exceptional experience through top-notch customer service, inventory management, and maintaining the overall appearance and cleanliness of the store. Budtenders must perform all duties compliantly and must have excellent customer service to all patients and guests by providing prompt service.</p><p><i>This position will require both Host &amp; Guide shifts.</i></p><p><b>Host Responsibilities and Duties: </b></p><ul> <li>Responsible for greeting patients and customers immediately upon arrival in a friendly and welcoming manner.</li></ul><ul> <li>Maintain a safe and clean reception area by keeping the front desk and lobby tidy, clean, and always stocked.</li></ul><ul> <li>Complete check in procedures including verifying correct identification prior to entering the sales floor.</li></ul><ul> <li>Assists new patients with questions and required forms. Responsible for filing admin/patient paperwork and maintaining an organized file system.</li></ul><ul> <li>Update patient and customer information in our POS with proper forms and documentation.</li></ul><ul> <li>Answer and direct all incoming calls and voicemails in addition to e-mail inbox monitoring.</li></ul><ul> <li>Comply with company procedures and stay in compliance with local city and state rules &amp; regulations.</li></ul><ul> <li>Communicate important feedback from patients and customers internally.</li></ul><ul> <li>Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.</li></ul><ul> <li>Responsible for responding to customer inquiries and reviews through various platforms such as Yelp, Google, Leafly, and Weedmaps.</li></ul><ul> <li>Update and manage online listing such as hours of operation, holiday hours, etc.</li></ul><ul> <li>Manage office supply inventory.</li></ul><ul> <li>Update white boards which may include staff favorites or current specials.</li></ul><p><b>Guide Responsibilities and Duties: </b></p><ul> <li>Manage the safe flow of patients and guests into and within the facility; including crowd control and ensuring effective social distancing practices are being utilized.</li> <li>Engage patients and guests in a consultative sales conversation to understand needs, recommend products and ensure guests leave with the products they need and a memorable experience.</li> <li>Educate patients and guests on products and assist with making informed purchases while maintaining a calm and patient demeanor.</li> <li>Communicate current sales or special offers.</li> <li>Having integrity, honesty, and knowledge of our product.</li> <li>Maintain knowledge of all current products, strains, and deals.</li> <li>Researching and learning about our products along with the healing effects of the cannabis plant.</li> <li>Staying current on industry-specific laws and proposed legislature.</li> <li>Ability to provide an exceptional customer service experience to every patient and guest.</li> <li>Maintaining a clean and organized workspace.</li> <li>Ensure all sales are conducted and finalized compliantly in accordance with local and state regulations.</li> <li>Sell products accurately and compliantly through a point of sale (POS) system.</li> <li>Maintain current knowledge of all local, state, and federal laws pertaining to the legal sale of cannabis products.</li> <li>Maintaining sales goals on a daily and weekly basis.</li> <li>Maintain a consistently positive, upbeat and professional demeanor when interacting with both guests, peers, and superiors.</li> <li>Consistently expanding with personal knowledge of cannabis strains, terpenes, features, and benefits.</li> <li>Perform other duties as assigned, according to the needs of the business.</li></ul><p><b>Qualifications and Skills: </b></p><ul> <li>Colorado MED Badge</li> <li>Must be 21 years or older and be able to pass a background check.</li> <li>Excellent Verbal/Written Communication Skills</li></ul><ul> <li>Prior cash handling experience</li></ul><ul> <li>Must be a team player and contribute to team effort.</li></ul><ul> <li>Friendly, provide exceptional customer service, and pay close attention to detail while remaining compliant with city and state rules and regulations.</li></ul><ul> <li>Basic computer skills; Excel, Word, Email, Scanning and Uploading documents</li></ul><ul> <li>Ability to organize, multitask, prioritize, and work under pressure in a fast- paced environment.</li></ul><ul> <li>Cannabis and customer experience preferred.</li></ul><ul> <li>High school diploma or general education degree (GED).</li></ul><ul> <li>1-2 years related experience and/or training; or equivalent combination of education and experience.</li></ul><ul> <li>Ability to work weekends, holidays, and evenings as scheduled.</li></ul><p><b>Unity Rd. is a network of locally owned and operated neighborhood cannabis shops, guided by industry experts. The first cannabis dispensary franchise model in the U.S., Unity Rd. elevates cannabis experiences within communities via trusted premium products and shops that are designed and staffed with inclusiveness top of mind—allowing everyone to feel appreciated and welcomed while learning all the industry and cannabis knowledge they need. Launched in 2018, the industry trailblazer was named one of the top cannabis retail leaders in the nation by MJBizDaily magazine and one of the “Best Cannabis Companies to Work For” in both the dispensary and cultivation categories in Cannabis Business Times’ elite 2020 list. For more information, visit unityrd.com.</b></p><p><i>DISCLAIMER: </i><i>This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Duties may vary depending on workload, staffing levels and direction from management**</i></p><p>Job Types: Full-time, Part-time</p><p>Pay: From $15.00 per hour</p><p>Benefits:</p><ul> <li>Dental insurance</li> <li>Employee discount</li> <li>Health insurance</li> <li>Paid time off</li> <li>Vision insurance</li></ul><p>Schedule:</p><ul> <li>10 hour shift</li> <li>8 hour shift</li> <li>Day shift</li> <li>Night shift</li> <li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul> <li>Tips</li></ul><p>Application Question(s):</p><ul> <li>What date are you available to begin full-time employment?</li></ul><p>Experience:</p><ul> <li>Retail: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul> <li>Colorado MED Badge (Required)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Unity Rd. Boulder","logoUrl":"/logos/unity-rd-boulder-c10e62cf250ca9c2aefe74ce2755148c.jpeg"},"location":{"country":"United States","address":"Boulder, CO 80302","city":"Boulder","stateProvince":"CO"},"frontendLink":"/job-posting/unity-rd-boulder/pearl-street-mall-budtender-front-desk-receptionist/bc0904b494c40c1a9abd64c94ffdf932","title":"Pearl Street Mall - Budtender / Front Desk Receptionist","category":"Retail","hash":"bc0904b494c40c1a9abd64c94ffdf932","postingUrl":"https://www.indeed.com/job/pearl-street-mall-budtender-front-desk-receptionist-590417461fa17bc0","timestamp":1655291629835},{"function":["Customer Service"],"postedOn":"25 days ago","description":"<div><div> <p><b>Customer Experience Representative (Occasional)</b></p> <br /> <p></p> <p><b> CANNABIS NB</b></p> <p><b> Customer Experience Representative</b> (Occasional)</p> <p> CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province.</p> <p><b> Our goal </b>is to deliver a world class customer experience built on good information, a safe high-quality product offering and a highly trained and engaged team. Our mandate is public education and protection, and everyone at CANNABIS NB is committed to it.</p> <p> If you are excited about the prospect of working in a new, evolving industry and being part of a team that will develop a responsible and positive customer experience at every touch-point, we want to hear from you.</p> <p><b> The Position:</b> Our customer experience associates work individually and as a team to guide customers and help determine each customer’s preferences. They will provide detailed information about a variety of products based on a consultative discussion, while promoting socially responsible consumption. Associates convey information to customers in a clear, compelling way that will positively affect their purchase decisions, and our team members will utilize various learning opportunities to enhance knowledge of products and services to better serve customers.</p> <p> If this describes you, we’d love to hear from you:</p> <ul> <li>Inquisitive, quick learner who uses innovation and positive outlook to adapt to change</li> </ul> <ul> <li>Customer focused and an active listener, considering the customer��s perspective and communicating with impact to build relationships</li> <li>Highly involved team member, initiating action and working cooperatively with others to accomplish group goals</li> <li>Deep understanding of the commitment to social responsibility</li> <li>19 years of age or older</li> </ul> <ul> <li>Able to work a flexible schedule including days, evenings, and weekends.</li> <li>Any post-secondary education, an asset</li> <li>Ability to speak in both official languages at an intermediate level or higher, is an asset</li> </ul> <p><b>What we offer?</b></p> <ul> <li>$20.28 per hour (inclusive rate with 4 % vacation &amp; 4 % holiday pay)</li> <li>No guaranteed minimum hours.</li> </ul> <p><b>How do I apply?</b> Qualified candidates should send their resume including a cover letter through our online application system.</p> <p> Candidates selected to compete for this position will be subject to a competency based selection process and will be required to complete various assessments.</p></div><p></p></div>","company":{"companyType":"Government","name":"Cannabis NB","logoUrl":"/logos/cannabis-nb-6e20d8e6c6ed03f6126c7f8398b42935.jpeg"},"location":{"country":"Canada","address":"Grand Falls, NB","city":"Grand Falls","stateProvince":"NB"},"frontendLink":"/job-posting/cannabis-nb/customer-experience-representative-occasional-grand-falls/37107f38ba5f4bf1f6bd86de403b745f","title":"Customer Experience Representative (Occasional) - Grand Falls","category":"Government","hash":"37107f38ba5f4bf1f6bd86de403b745f","postingUrl":"https://ca.indeed.com/job/customer-experience-representative-occasional-grand-falls-333976e02d064357","timestamp":1655291572327},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"24 days ago","description":"<div><p>Associate, Customer Care BilingualWho We AreWith humble roots as one of the first medical cannabis companies in Canada, Phoena evolved into a prominent industry-leading cannabis license holder. From our roots of dedicated patient care, Phoena has expanded capacity and capabilities to meet the needs of both the medical and recreational markets. Founded in 2013 with locations in Vaughan and Niagara, we consistently deliver high-quality products to meet our commitment to empower Canadian cannabis consumers to feel better everyday. Proudly Canadian, we operate a portfolio of well-known brands, including estora, Liiv, SYNR.G and XSCAPE. Phoena creates cannabis product that meet the diverse needs of patients and consumers, promoting positivity, supporting creativity, and inspiring confidence.We're people first. Our empowered people are at the core of everything we do. We value and promote diversity of people and thought, and believe in a work environment driven by passion, where ideas and opinions are shared. Join us in our mission to support our customers and empower our patients to improve their quality of life, by enriching the cannabis experience with the best quality products, educational resources and outstanding service.Who You AreThe ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Phoena's values.Roles &amp; Responsibilities* Answering calls within Service Level Agreement (SLA), and gathering information to understand patient needs in order to best serve them* Directing and escalating general incoming calls and queries to appropriate personnel* Serving patients by:* determining requirements* answering inquiries (including but not limited to product, services, and education)* resolving issues,* fulfilling requests,* maintaining database, and customer profiles,* placing orders* Hold personal knowledge up to date on products, and science. Update job knowledge by participating in educational opportunities* Conduct outbound calls to:* Newly approved/renewed patients* Patients approved within the same day delivery zone* Follow up on patients' treatment* Follow up on patients who have not yet ordered* Assist with any other outbound initiatives the department may implement* Assist in managing all Veteran accounts and all clients who are supported by Insurance Companies, then enter and review new and existing Veterans through VA and updating Ample once direct billing is approved* Enter medical document and patient registration data into Ample* Register new and renewal clients and ensuring accuracy of information* Follow-up with healthcare practitioners/clinics on medical document errors* Follow-up with clients for errors on registration forms or missing registration forms* Track all necessary data and maintain data spreadsheets daily* Assist in the identification of trends and matters with clinics and partners, and opportunities for process improvements* Maintain renewals and Ample Care submissions* Assist with Quality checks for all approved patient profiles* Use discretion and maintain privacy regarding Associates' performance* Identify trends amongst the department in order to target training and process improvements* Process and track cancellations, refusals, transfers and returns of medical documents* Review verification lists from clinics and confirm receipt of documents* Compile data regarding missing documentation and errors to educate our partners to ensure a quick processing turnaround time* Collaborate with the Clinical Services team members to identify and resolve urgent issues* Update partnership and affiliate lists* Support Professional Services with the verification of New Doctors in a timely manner, when necessary* Mail and fax outgoing items and documents, and any other administrative tasks as required* Responding to incoming emails within 24 business hours.* Manage the patient assistance program, as well as the patient registration amendment process.* Respond to customers through social media messages, email, and website chat* Track email inquiries and identifying trends.* Meet and maintain Key Performance Indicators (KPIs) and SLAs, and adhere to all workplace policiesIndividual Influencer* Customer-centric always searching for ways to improve service, takes action to resolve (internal or external) customer issues* Acts as a mentor to peers and cross functional partners* Follows through on commitments, adheres to deadlines* Uses good judgment about when to act independently or escalate an issue* Acts with Integrity: Demonstrates responsible, ethical, and honest behavior while consistently leading by example* Delivers results while staying aligned with CannTrust ValuesEducation &amp; Experience* High school diploma or equivalent* Post-secondary education preferred* A minimum of two years of call centre or customer service experience* Experience working in regulated industries is an asset* Experience with 3rd party adjudication and knowledge of Insurance Companies policies is an asset* Knowledge of medicinal cannabis or the pharmaceutical industry is an asset* A minimum of one year of data entry experience is an asset* Strong computer skills and practical experience using MS Office SuiteRequirements* Excellent communication skills, expert fluency in French and English* Proficiency in Microsoft Office Suite* Available to travel to company locations within the GTA* Must pass an RCMP security clearance* Must be 19 years of age or older* Knowledge and understanding of Health Canada's Cannabis Act* Data entry skills and ability to type a minimum of 50 wpm* Ability to use a high degree of tact, diplomacy, and discretion in working with others* Demonstrated ability to work effectively with others in a fast-paced client focused environment* Ability to organize and prioritize multiple tasks and work roles, while maintaining excellent attention to detail* Ability to work as an effective member of an integrated customer service teamPhysical DemandsWhile performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items is occasionally required.Work EnvironmentWhile performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.Diversity and AccommodationPhoena has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each Team Member has the tools to reach their full potential. We value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our team to begin a conversation about your individual accessibility needs throughout the hiring process</p></div>","company":{"website":"canntrust.com","companyType":"Public/Established","name":"CannTrust","logoUrl":"/logos/canntrust-d201bb4ca139eb0b36f0ce0af7b71eca.png"},"location":{"country":"Canada","address":"Canada"},"frontendLink":"/job-posting/canntrust/associate-customer-care-bilingual/6532da52d2b8a53db8072ab87364593e","title":"Associate, Customer Care (Bilingual)","category":"Medical & Healthcare","hash":"6532da52d2b8a53db8072ab87364593e","postingUrl":"https://www.recruit.net/job/associate-customer-jobs/960C3416238F5C23","timestamp":1655291909387},{"employmentType":"Full-time","function":["Medical","Customer Service"],"postedOn":"27 days ago","description":"<div><p>PharmaCentra d/b/a CannabisBPO of Americus, GA is looking to hire a full-time Remote Patient Care Associate to communicate effectively with legal cannabis retail managers and customers.</p><p>This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment </p><p>Full-time employees also have access to group benefits , including medical, dental, vision, short-term disability, long-term disability, and life insurance .</p><p>If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry CannabisBPO is a specialty provider of contact center services for the cannabis industry with locations in the US and Canada.</p><p>We provide inbound and outbound contact center services in a 24/7 environment.</p><p>Our core service channels are phone, chat, mail, email, text, and social media for sales, customer service, and technical support projects.</p><p>We help cannabis businesses drive sales and maintain brand integrity.</p><p>Our people are our most valuable asset.</p><p>That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job.</p><p>We focus on developing our employees and creating opportunities for them to grow into new roles .</p><p>A DAY IN THE LIFE OF A FULL-TIME REMOTE Cannabis Patient Care Associate As a Remote Cannabis Patient Care Associate, you are on the front lines of what we do for the legal cannabis community.</p><p>You work with various people on behalf of our clients as Cannabis Patient Care Associate within the cannabis industry.</p><p>You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for.</p><p>You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available.</p><p>In any case, you know how to make sure that clients always know that they are in good hands and you truly care.</p><p>With your professionalism and superior listening skills, you turn every interaction into a positive one.</p><p>You keep accurate and detailed documentation about all your communication with clients.</p><p>You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVE High school diploma or equivalent One year of customer service or call center experience Knowledge of the legal cannabis industry, specific to dispensary operations and products Ability to work in a quiet and private work-from-home environment where high-speed internet is maintained Computer skills with a working knowledge of Microsoft Windows / Office Ability to pass a background check Excellent customer service skills Bilingual skills in Spanish are preferred.</p><p>Are you empathetic, open-minded, and persistent.</p><p>Do you have good problem-solving and analytical skills.</p><p>Are you an active listener.</p><p>Can you effectively prioritize multiple tasks.</p><p>Are you reliable and dependable.</p><p>Do you have excellent interpersonal skills with an emphasis on verbal and written communication.</p><p>Are your standards for quality high.</p><p>If so, you might just be perfect for this Remote Cannabis Patient Care Associate position FULL-TIME CONTACT CENTER WORK SCHEDULE Because most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions.</p><p>F ull-time employees can expect to work 37-40 hours per week .</p><p>At least one weekend day may be required .</p><p>This is a work-from-home call center position.</p><p>READY TO JOIN OUR TEAM.</p><p>We understand your time is valuable and that is why we have a very quick and easy application process.</p><p>If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application .</p><p>We look forward to meeting you LI-Remote</p></div>","company":{"name":"HiringLogistics.com"},"location":{"country":"United States","address":"Americus, GA, USA","city":"Americus","stateProvince":"GA"},"frontendLink":"/job-posting/hiringlogisticscom/cannabis-patient-care-associate-fully-remote/a5a8e06424c21a3427a9850593dfb2df","title":"Cannabis Patient Care Associate - Fully Remote","category":"Professional, Scientific, and Technical Services","hash":"a5a8e06424c21a3427a9850593dfb2df","postingUrl":"https://jobs-are-us.com/job-adz/fcf74d7c96fb6e53304c880b93d498e0/Cannabis-Patient-Care-Associate-Fully-Remote/Sumter-County-GA/GA","timestamp":1655291832824},{"employmentType":"Full-time","description":"<div><p>Associate, Customer Care - Bilingual</p><p><b>Who We Are</b></p><p>With humble roots as one of the first medical cannabis companies in Canada, Phoena evolved into a prominent industry-leading cannabis license holder. From our roots of dedicated patient care, Phoena has expanded capacity and capabilities to meet the needs of both the medical and recreational markets. Founded in 2013 with locations in Vaughan and Niagara, we consistently deliver high-quality products to meet our commitment to empower Canadian cannabis consumers to feel better everyday. Proudly Canadian, we operate a portfolio of well-known brands, including estora, Liiv, SYNR.G and XSCAPE. Phoena creates cannabis product that meet the diverse needs of patients and consumers, promoting positivity, supporting creativity, and inspiring confidence.</p><p>We're people first. Our empowered people are at the core of everything we do. We value and promote diversity of people and thought, and believe in a work environment driven by passion, where ideas and opinions are shared. Join us in our mission to support our customers and empower our patients to improve their quality of life, by enriching the cannabis experience with the best quality products, educational resources and outstanding service.</p><p><b>Who You Are</b></p><p>The ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Phoena's values.</p><p>Roles &amp; Responsibilities</p><p>• Answering calls within Service Level Agreement (SLA), and gathering information to understand patient needs in order to best serve them</p><p>• Directing and escalating general incoming calls and queries to appropriate personnel</p><p><b>• Serving patients by:</b></p><p>• determining requirements</p><p>• answering inquiries (including but not limited to product, services, and education)</p><p>• resolving issues,</p><p>• fulfilling requests,</p><p>• maintaining database, and customer profiles,</p><p>• placing orders</p><p>• Hold personal knowledge up to date on products, and science. Update job knowledge by participating in educational opportunities</p><p><b>• Conduct outbound calls to:</b></p><p>• Newly approved/renewed patients</p><p>• Patients approved within the same day delivery zone</p><p>• Follow up on patients' treatment</p><p>• Follow up on patients who have not yet ordered</p><p>• Assist with any other outbound initiatives the department may implement</p><p>• Assist in managing all Veteran accounts and all clients who are supported by Insurance Companies, then enter and review new and existing Veterans through VA and updating Ample once direct billing is approved</p><p>• Enter medical document and patient registration data into Ample</p><p>• Register new and renewal clients and ensuring accuracy of information</p><p>• Follow-up with healthcare practitioners/clinics on medical document errors</p><p>• Follow-up with clients for errors on registration forms or missing registration forms</p><p>• Track all necessary data and maintain data spreadsheets daily</p><p>• Assist in the identification of trends and matters with clinics and partners, and opportunities for process improvements</p><p>• Maintain renewals and Ample Care submissions</p><p>• Assist with Quality checks for all approved patient profiles</p><p>• Use discretion and maintain privacy regarding Associates' performance</p><p>• Identify trends amongst the department in order to target training and process improvements</p><p>• Process and track cancellations, refusals, transfers and returns of medical documents</p><p>• Review verification lists from clinics and confirm receipt of documents</p><p>• Compile data regarding missing documentation and errors to educate our partners to ensure a quick processing turnaround time</p><p>• Collaborate with the Clinical Services team members to identify and resolve urgent issues</p><p>• Update partnership and affiliate lists</p><p>• Support Professional Services with the verification of New Doctors in a timely manner, when necessary</p><p>• Mail and fax outgoing items and documents, and any other administrative tasks as required</p><p>• Responding to incoming emails within 24 business hours.</p><p>• Manage the patient assistance program, as well as the patient registration amendment process.</p><p>• Respond to customers through social media messages, email, and website chat</p><p>• Track email inquiries and identifying trends.</p><p>• Meet and maintain Key Performance Indicators (KPIs) and SLAs, and adhere to all workplace policies</p><p>Individual Influencer</p><p>• Customer-centric - always searching for ways to improve service, takes action to resolve (internal or external) customer issues</p><p>• Acts as a mentor to peers and cross functional partners</p><p>• Follows through on commitments, adheres to deadlines</p><p>• Uses good judgment about when to act independently or escalate an issue</p><p>• Acts with Integrity: Demonstrates responsible, ethical, and honest behavior while consistently leading by example</p><p>• Delivers results while staying aligned with CannTrust Values</p><p>Education &amp; Experience</p><p>• High school diploma or equivalent</p><p>• Post-secondary education preferred</p><p>• A minimum of two years of call centre or customer service experience</p><p>• Experience working in regulated industries is an asset</p><p>• Experience with 3rd party adjudication and knowledge of Insurance Companies policies is an asset</p><p>• Knowledge of medicinal cannabis or the pharmaceutical industry is an asset</p><p>• A minimum of one year of data entry experience is an asset</p><p>• Strong computer skills and practical experience using MS Office Suite</p><p><b>Requirements</b></p><p>• Excellent communication skills, expert fluency in French and English</p><p>• Proficiency in Microsoft Office Suite</p><p>• Available to travel to company locations within the GTA</p><p>• Must pass an RCMP security clearance</p><p>• Must be 19 years of age or older</p><p>• Knowledge and understanding of Health Canada's Cannabis Act</p><p>• Data entry skills and ability to type a minimum of 50 wpm</p><p>• Ability to use a high degree of tact, diplomacy, and discretion in working with others</p><p>• Demonstrated ability to work effectively with others in a fast-paced client focused environment</p><p>• Ability to organize and prioritize multiple tasks and work roles, while maintaining excellent attention to detail</p><p>• Ability to work as an effective member of an integrated customer service team</p><p><b>Physical Demands</b></p><p>While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items is occasionally required.</p><p><b>Work Environment</b></p><p>While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.</p><p>Diversity and Accommodation</p><p>Phoena has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each Team Member has the tools to reach their full potential. We value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our team to begin a conversation about your individual accessibility needs throughout the hiring process</p></div>","title":"Associate, Customer Care (Bilingual)","salaries":[{"salaryStart":"$21","salaryEnd":"$25","currency":"","source":"Glassdoor","position":"Bilingual Customer Service Associate","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/Fuze-HR-Solutions-Bilingual-Customer-Service-Associate-Toronto-Hourly-Pay-EJI_IE1768403.0,17_KO18,54_IL.55,62_IM976.htm"}],"function":["Customer Service"],"postedOn":"27 days ago","company":{"website":"canntrust.com","companyType":"Public/Established","name":"CannTrust","logoUrl":"/logos/canntrust-d201bb4ca139eb0b36f0ce0af7b71eca.png"},"location":{"country":"Canada","address":"Maple, ON","city":"Maple","stateProvince":"ON"},"frontendLink":"/job-posting/canntrust/associate-customer-care-bilingual/a617c443055c8f1a2e00cb32751bbfe7","category":"Medical & Healthcare","hash":"a617c443055c8f1a2e00cb32751bbfe7","postingUrl":"https://en-ca.whatjobs.com/jobs/Associate-Customer-Care/Maple/31985688","timestamp":1655291857309,"salary":"$21 - $25"},{"employmentType":"Full-time","description":"<div><p><b>Job Summary</b></p><p>CannTrust, is currently hiring on a vacant job post of Associate Customer Care (Bilingual) based in Vaughan ON. Please read the job detail carefully before applying.</p><p>Job Title: Associate Customer Care (Bilingual)</p><p>Company Name: CannTrust</p><p>Job Type: Full Time</p><p>Job Location: Vaughan ON</p><p><b>Salary:</b></p><p>Job Link Expiry: 2022-07-06</p><p>Posted on: ca.vacancypaper.com</p><p>Job Detail</p><p>Associate, Customer Care – Bilingual</p><p><b>Who We Are</b></p><p>With humble roots as one of the first medical cannabis companies in Canada, Phoena evolved into a prominent industry-leading cannabis license holder. From our roots of dedicated patient care, Phoena has expanded capacity and capabilities to meet the needs of both the medical and recreational markets. Founded in 2013 with locations in Vaughan and Niagara, we consistently deliver high-quality products to meet our commitment to empower Canadian cannabis consumers to feel better everyday. Proudly Canadian, we operate a portfolio of well-known brands, including estora, Liiv, SYNR.G and XSCAPE. Phoena creates cannabis product that meet the diverse needs of patients and consumers, promoting positivity, supporting creativity, and inspiring confidence.</p><p>We’re people first. Our empowered people are at the core of everything we do. We value and promote diversity of people and thought, and believe in a work environment driven by passion, where ideas and opinions are shared. Join us in our mission to support our customers and empower our patients to improve their quality of life, by enriching the cannabis experience with the best quality products, educational resources and outstanding service.</p><p><b>Who You Are</b></p><p>The ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Phoena’s values.</p><p>Roles &amp; Responsibilities</p><p>• Answering calls within Service Level Agreement (SLA), and gathering information to understand patient needs in order to best serve them</p><p>• Directing and escalating general incoming calls and queries to appropriate personnel</p><p><b>• Serving patients by:</b></p><p>• determining requirements</p><p>• answering inquiries (including but not limited to product, services, and education)</p><p>• resolving issues,</p><p>• fulfilling requests,</p><p>• maintaining database, and customer profiles,</p><p>• placing orders</p><p>• Hold personal knowledge up to date on products, and science. Update job knowledge by participating in educational opportunities</p><p><b>• Conduct outbound calls to:</b></p><p>• Newly approved/renewed patients</p><p>• Patients approved within the same day delivery zone</p><p>• Follow up on patients’ treatment</p><p>• Follow up on patients who have not yet ordered</p><p>• Assist with any other outbound initiatives the department implement</p><p>• Assist in managing all Veteran accounts and all clients who are supported by Insurance Companies, then enter and review new and existing Veterans through VA and updating Ample once direct billing is approved</p><p>• Enter medical document and patient registration data into Ample</p><p>• Register new and renewal clients and ensuring accuracy of information</p><p>• Follow-up with healthcare practitioners/clinics on medical document errors</p><p>• Follow-up with clients for errors on registration forms or missing registration forms</p><p>• Track all necessary data and maintain data spreadsheets daily</p><p>• Assist in the identification of trends and matters with clinics and partners, and opportunities for process improvements</p><p>• Maintain renewals and Ample Care submissions</p><p>• Assist with Quality checks for all approved patient profiles</p><p>• Use discretion and maintain privacy regarding Associates’ performance</p><p>• Identify trends amongst the department in order to target training and process improvements</p><p>• Process and track cancellations, refusals, transfers and returns of medical documents</p><p>• Review verification lists from clinics and confirm receipt of documents</p><p>• Compile data regarding missing documentation and errors to educate our partners to ensure a quick processing turnaround time</p><p>• Collaborate with the Clinical Services team members to identify and resolve urgent issues</p><p>• Update partnership and affiliate lists</p><p>• Support Professional Services with the verification of New Doctors in a timely manner, when necessary</p><p>• Mail and fax outgoing items and documents, and any other administrative tasks as required</p><p>• Responding to incoming emails within 24 business hours.</p><p>• Manage the patient assistance program, as well as the patient registration amendment process.</p><p>• Respond to customers through social media messages, email, and website chat</p><p>• Track email inquiries and identifying trends.</p><p>• Meet and maintain Key Performance Indicators (KPIs) and SLAs, and adhere to all workplace policies</p><p>Individual Influencer</p><p>• Customer-centric – always searching for ways to improve service, takes action to resolve (internal or external) customer issues</p><p>• Acts as a mentor to peers and cross functional partners</p><p>• Follows through on commitments, adheres to deadlines</p><p>• Uses good judgment about when to act independently or escalate an issue</p><p>• Acts with Integrity: Demonstrates responsible, ethical, and honest behavior while consistently leading by example</p><p>• Delivers results while staying aligned with CannTrust Values</p><p>Education &amp; Experience</p><p>• High school diploma or equivalent</p><p>• Post-secondary education preferred</p><p>• A minimum of two years of call centre or customer service experience</p><p>• Experience working in regulated industries is an asset</p><p>• Experience with 3rd party adjudication and knowledge of Insurance Companies policies is an asset</p><p>• Knowledge of medicinal cannabis or the pharmaceutical industry is an asset</p><p>• A minimum of one year of data entry experience is an asset</p><p>• Strong computer skills and practical experience using MS Office Suite</p><p><b>Requirements</b></p><p>• Excellent communication skills, expert fluency in French and English</p><p>• Proficiency in Microsoft Office Suite</p><p>• Available to travel to company locations within the GTA</p><p>• Must pass an RCMP security clearance</p><p>• Must be 19 years of age or older</p><p>• Knowledge and understanding of Health Canada’s Cannabis Act</p><p>• Data entry skills and ability to type a minimum of 50 wpm</p><p>• Ability to use a high degree of tact, diplomacy, and discretion in working with others</p><p>• Demonstrated ability to work effectively with others in a fast-paced client focused environment</p><p>• Ability to organize and prioritize multiple tasks and work roles, while maintaining excellent attention to detail</p><p>• Ability to work as an effective member of an integrated customer service team</p><p><b>Physical Demands</b></p><p>While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items is occasionally required.</p><p><b>Work Environment</b></p><p>While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.</p><p>Diversity and Accommodation</p><p>Phoena has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each Team Member has the tools to reach their full potential. We value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our team to begin a conversation about your individual accessibility needs throughout the hiring process.</p><p>Job Type: Full-time</p></div>","title":"Associate Customer Care (Bilingual) Jobs","salaries":[{"salaryStart":"$21","salaryEnd":"$25","currency":"","source":"Glassdoor","position":"Bilingual Customer Service Associate","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/Fuze-HR-Solutions-Bilingual-Customer-Service-Associate-Toronto-Hourly-Pay-EJI_IE1768403.0,17_KO18,54_IL.55,62_IM976.htm"}],"function":["Customer Service"],"postedOn":"26 days ago","company":{"website":"canntrust.com","companyType":"Public/Established","name":"CannTrust","logoUrl":"/logos/canntrust-d201bb4ca139eb0b36f0ce0af7b71eca.png"},"location":{"country":"Canada","address":"Vaughan, ON","city":"Vaughan","stateProvince":"ON"},"frontendLink":"/job-posting/canntrust/associate-customer-care-bilingual-jobs/09deb8cfcb9eaf51f78bae2c2cb8f605","category":"Medical & Healthcare","hash":"09deb8cfcb9eaf51f78bae2c2cb8f605","postingUrl":"https://ca.vacancypaper.com/jobs/associate-customer-care-bilingual-jobs-300522-1-10221/","timestamp":1655291883491,"salary":"$21 - $25"},{"function":["Customer Service"],"postedOn":"24 days ago","description":"<div><div> <p><b>Our Story</b></p> <p> MedMen is North America's leading cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen and The MedMen Foundation at www.medmen.com</p> <p><b> Job Summary </b></p> <p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p> <p><b> Essential Functions</b></p> <p> Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ul> <li>Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</li> <li>Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.</li> <li>Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</li> <li>Assist store leaders with executing business initiatives in an effective and efficient manner</li> <li>Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</li> <li>Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</li> </ul> <p>(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p> <p><b> Basic Qualifications </b></p> <ul> <li>Minimum 21 years of age</li> <li>Minimum 3 years leadership experience with customer service in retail.</li> <li>Demonstrated ability to achieve individual selling goals and metrics.</li> </ul> <p><b>Preferred Qualifications </b></p> <ul> <li>Associate degree.</li> <li>Sales experience.</li> <li>Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</li> <li>Dispensary-related experience a plus.</li> <li>Must be able to provide exemplary customer service and represent the business with pride.</li> <li>Creative, smart, and driven, an innovator who is business minded</li> <li>Communication Proficiency</li> <li>Confident and acts with the upmost integrity</li> <li>Highly flexible with the ability to adapt to different situations</li> <li>Personal Effectiveness/Credibility</li> <li>Provide exceptional knowledge</li> <li>HR Expertise</li> <li>Global &amp; Cultural Awareness</li> </ul> <p><b>Supervisory Responsibility </b><br /> <br /> This person is directly responsible for leading the Hospitality team.</p> <p><b> Working Conditions </b></p> <p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p> <p> This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p> <p><b> Physical Requirements </b><br /> <br /> While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p> <p><b> Travel Requirements<br /> </b><br /> </p> <p>This position may require travel.</p> <p><b> Other Duties </b><br /> <br /> Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p> <p><b> MedMen Is An Equal Opportunity Employer: </b>We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.</p></div></div>","company":{"companyType":"Public/Established","name":"MedMen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"North New Hyde Park, NY","city":"North New Hyde Park","stateProvince":"NY"},"frontendLink":"/job-posting/medmen/hospitality-lead/a3f6c2c41e8a5cf388882aff19d4a1d1","title":"Hospitality Lead","category":"Retail","hash":"a3f6c2c41e8a5cf388882aff19d4a1d1","postingUrl":"https://www.indeed.com/job/hospitality-lead-a3e6273aa29f5235","timestamp":1655291697795},{"function":["Customer Service"],"postedOn":"25 days ago","description":"<div><div> <p><b>Our Story</b></p> <p> MedMen is a cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen at www.medmen.com</p> <p><b> Job Summary </b></p> <p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p> <p><b> Essential Functions</b></p> <p> Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ul> <li>Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</li> <li>Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.</li> <li>Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</li> <li>Assist store leaders with executing business initiatives in an effective and efficient manner</li> <li>Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</li> <li>Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</li> </ul> <p>(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p> <p><b> Basic Qualifications </b></p> <ul> <li>Minimum 21 years of age</li> <li>Minimum 3 years leadership experience with customer service in retail.</li> <li>Demonstrated ability to achieve individual selling goals and metrics.</li> </ul> <p><b>Preferred Qualifications </b></p> <ul> <li>Associate degree.</li> <li>Sales experience.</li> <li>Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</li> <li>Dispensary-related experience a plus.</li> <li>Must be able to provide exemplary customer service and represent the business with pride.</li> <li>Creative, smart, and driven, an innovator who is business minded</li> <li>Communication Proficiency</li> <li>Confident and acts with the upmost integrity</li> <li>Highly flexible with the ability to adapt to different situations</li> <li>Personal Effectiveness/Credibility</li> <li>Provide exceptional knowledge</li> <li>HR Expertise</li> <li>Global &amp; Cultural Awareness</li> </ul> <p><b>Supervisory Responsibility </b><br /> <br /> This person is directly responsible for leading the Hospitality team.</p> <p><b> Working Conditions </b></p> <p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p> <p> This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p> <p><b> Physical Requirements </b><br /> <br /> While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p> <p><b> Travel Requirements<br /> </b><br /> </p> <p>This position may require travel.</p> <p><b> Other Duties </b><br /> <br /> Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p> <p><b> Work Authorization/Security Clearance </b></p> <p>There is no visa or H-1B sponsorship.</p> <p><b> MedMen Is An Equal Opportunity Employer: </b>We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.</p></div></div>","company":{"companyType":"Public/Established","name":"MedMen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"Las Vegas, NV 89101","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/medmen/hospitality-lead/f829177347089c59280a7cfe062eb345","title":"Hospitality Lead","category":"Retail","hash":"f829177347089c59280a7cfe062eb345","postingUrl":"https://www.indeed.com/job/hospitality-lead-642c0079d354416a","timestamp":1655291588446},{"function":["Customer Service"],"postedOn":"24 days ago","description":"<div><div> <p><b>Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana and Arkansas – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.</b></p> <div> <div> <div> <h2><b> Job Summary</b></h2> </div> <div> <p> Coordinates money flow in and out of store and processes customer transactions for products or services sold in office. Assists customers with locating products, conducting price verifications, and providing efficient check out services. </p> </div> </div> <div> <div> <h2><b>Essential Duties and Responsibilities</b></h2> </div> <div> <ul> <li> Processes requests for Western Union, money orders, lottery tickets, coin redemptions, refunds, equipment rental, etc.</li> <li> Prepares cash/check deposits and maintains accurate store financial records and bank deposit logs.</li> <li> Checks cash register drawers for overages and shortages. Reports discrepancies to management to ensure proper actions are taken. </li> <li>Performs various store office activities such as ordering office supplies, assisting cashiers, and answering incoming telephone calls.</li> <li> Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.</li> <li> Accesses or memorizes product codes and remains familiar with ad and special items. </li> <li>Maintains accurate money count in drawer by checking out groceries, providing change, and closing out drawer. Balances cash register drawers and safe funds.</li> <li> Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products.</li> <li> Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints. </li> <li>Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.</li> </ul> </div> </div> <p></p> <div> <div> <h2><b><br /> Knowledge, Skills and Abilities</b></h2> </div> <div> <ul> <li> Intermediate knowledge of cash register.</li> <li> Basic mathematical and counting skills.</li> <li> Basic knowledge of tender policies and procedures. </li> <li>Basic knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.</li> <li> Basic knowledge of anti-money laundering and other government regulations related to monetary transactions. </li> <li>Ability to effectively communicate (in written and verbal form) with customers and partners. </li> <li>Ability to multi-task and work in a fast-paced environment.</li> <li> Ability to maintain a high level of accuracy. </li> <li>Ability to remain courteous with customers at all times.</li> <li> Ability to work well with fellow partners and promote a team environment. </li> <li>Ability to work flexible schedules including nights, weekends and holidays. </li> </ul> </div> </div> <div> <div> <h2><b>Education, Experience, and Qualifications</b></h2> </div> <div> <ul> <li> Minimum of 16 years of age required.</li> <li> Anti-Money Laundering (AML) certification required.</li> <li> TABC/LACT certification required where applicable.</li> <li> Health Insurance Portability and Accountability Act (HIPAA) certification required.</li> <li> Typically involves on-the-job training. </li> </ul> </div> </div> <div> <div> <h2><b>Physical Demands</b></h2> </div> <div> <ul> <li> Continuously required to use close vision, distance vision, depth perception or the ability to focus.</li> <li> Continuously required to stand or walk.</li> <li> Frequently required to talk and hear.</li> <li> Frequently required to use hands for reaching, touching or handling.</li> <li> Frequently required to use fine finger movements (ex. sorting and typing).</li> <li> Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.</li> <li> Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.</li> <li> Occasionally required to bend, kneel or squat.</li> <li> Attendance at work is required.</li> </ul> </div> </div> <p></p> <div> <div> <h2><b><br /> Work Context and Environment</b></h2> </div> <div> <ul> <li> Work is generally performed in a retail store.</li> <li> Occasionally exposed to cleaning agents.</li> <li> Quiet to moderate noise level.</li> </ul> </div> </div> </div> <p><b> Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.</b></p></div></div>","company":{"companyType":"Private/Established","name":"Brookshire Grocery Company","logoUrl":"/logos/brookshire-grocery-company-e2168eff83bb67176c35e69e2535becb.jpeg"},"location":{"country":"United States","address":"Whitney, TX 76692","city":"Whitney","stateProvince":"TX"},"frontendLink":"/job-posting/brookshire-grocery-company/office-cashier/882aa4c4ab7263e64b96e6752c194846","title":"Office Cashier","category":"Retail","hash":"882aa4c4ab7263e64b96e6752c194846","postingUrl":"https://www.indeed.com/job/office-cashier-758b5932057f2b00","timestamp":1655291677498},{"function":["Customer Service"],"postedOn":"30 days ago","description":"<div><div> <div> <div> <p><b>Associate, Customer Care - Bilingual</b></p> <p><b>Who We Are</b></p> <p>With humble roots as one of the first medical cannabis companies in Canada, Phoena evolved into a prominent industry-leading cannabis license holder. From our roots of dedicated patient care, Phoena has expanded capacity and capabilities to meet the needs of both the medical and recreational markets. Founded in 2013 with locations in Vaughan and Niagara, we consistently deliver high-quality products to meet our commitment to empower Canadian cannabis consumers to feel better everyday. Proudly Canadian, we operate a portfolio of well-known brands, including estora, Liiv, SYNR.G and XSCAPE. Phoena creates cannabis product that meet the diverse needs of patients and consumers, promoting positivity, supporting creativity, and inspiring confidence.</p> <p>We’re people first. Our empowered people are at the core of everything we do. We value and promote diversity of people and thought, and believe in a work environment driven by passion, where ideas and opinions are shared. Join us in our mission to support our customers and empower our patients to improve their quality of life, by enriching the cannabis experience with the best quality products, educational resources and outstanding service.</p> <br /> <p></p> <p><b>Who You Are</b></p> <p>The ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Phoena’s values.</p> <br /> <p><br /> <b>Roles &amp; Responsibilities</b></p> <ul> <li><p>Answering calls within Service Level Agreement (SLA), and gathering information to understand patient needs in order to best serve them</p> </li> </ul> <ul> <li><p>Directing and escalating general incoming calls and queries to appropriate personnel</p> </li> <li><p>Serving patients by:</p> </li> </ul> <ul> <li><p>determining requirements</p> </li> <li><p>answering inquiries (including but not limited to product, services, and education)</p> </li> <li><p>resolving issues,</p> </li> </ul> <ul> <li><p>fulfilling requests,</p> </li> <li><p>maintaining database, and customer profiles,</p> </li> <li><p>placing orders</p> </li> </ul> <ul> <li><p>Hold personal knowledge up to date on products, and science. Update job knowledge by participating in educational opportunities</p> </li> <li><p>Conduct outbound calls to:</p> </li> </ul> <ul> <li><p>Newly approved/renewed patients</p> </li> <li><p>Patients approved within the same day delivery zone</p> </li> <li><p>Follow up on patients’ treatment</p> </li> <li><p>Follow up on patients who have not yet ordered</p> </li> <li><p>Assist with any other outbound initiatives the department may implement</p> </li> </ul> <ul> <li><p>Assist in managing all Veteran accounts and all clients who are supported by Insurance Companies, then enter and review new and existing Veterans through VA and updating Ample once direct billing is approved</p> </li> <li><p>Enter medical document and patient registration data into Ample</p> </li> <li><p>Register new and renewal clients and ensuring accuracy of information</p> </li> <li><p>Follow-up with healthcare practitioners/clinics on medical document errors</p> </li> <li><p>Follow-up with clients for errors on registration forms or missing registration forms</p> </li> </ul> <ul> <li><p>Track all necessary data and maintain data spreadsheets daily</p> </li> <li><p>Assist in the identification of trends and matters with clinics and partners, and opportunities for process improvements</p> </li> <li><p>Maintain renewals and Ample Care submissions</p> </li> <li><p>Assist with Quality checks for all approved patient profiles</p> </li> <li><p>Use discretion and maintain privacy regarding Associates’ performance</p> </li> </ul> <ul> <li><p>Identify trends amongst the department in order to target training and process improvements</p> </li> <li><p>Process and track cancellations, refusals, transfers and returns of medical documents</p> </li> <li><p>Review verification lists from clinics and confirm receipt of documents</p> </li> <li><p>Compile data regarding missing documentation and errors to educate our partners to ensure a quick processing turnaround time</p> </li> <li><p>Collaborate with the Clinical Services team members to identify and resolve urgent issues</p> </li> </ul> <ul> <li><p>Update partnership and affiliate lists</p> </li> <li><p>Support Professional Services with the verification of New Doctors in a timely manner, when necessary</p> </li> <li><p>Mail and fax outgoing items and documents, and any other administrative tasks as required</p> </li> <li><p>Responding to incoming emails within 24 business hours.</p> </li> <li><p>Manage the patient assistance program, as well as the patient registration amendment process.</p> </li> </ul> <ul> <li><p>Respond to customers through social media messages, email, and website chat</p> </li> <li><p>Track email inquiries and identifying trends.</p> </li> <li><p>Meet and maintain Key Performance Indicators (KPIs) and SLAs, and adhere to all workplace policies</p><br /> </li> </ul> <p></p> <p><b>Individual Influencer</b></p> <ul> <li><p>Customer-centric – always searching for ways to improve service, takes action to resolve (internal or external) customer issues</p> </li> <li><p>Acts as a mentor to peers and cross functional partners</p> </li> <li><p>Follows through on commitments, adheres to deadlines</p> </li> <li><p>Uses good judgment about when to act independently or escalate an issue</p> </li> <li><p>Acts with Integrity: Demonstrates responsible, ethical, and honest behavior while consistently leading by example</p> </li> </ul> <ul> <li><p>Delivers results while staying aligned with CannTrust Values</p><br /> </li> </ul> <p></p> <p><b>Education &amp; Experience</b></p> <ul> <li><p>High school diploma or equivalent</p> </li> <li><p>Post-secondary education preferred</p> </li> </ul> <ul> <li><p>A minimum of two years of call centre or customer service experience</p> </li> <li><p>Experience working in regulated industries is an asset</p> </li> <li><p>Experience with 3rd party adjudication and knowledge of Insurance Companies policies is an asset</p> </li> <li><p>Knowledge of medicinal cannabis or the pharmaceutical industry is an asset</p> </li> <li><p>A minimum of one year of data entry experience is an asset</p> </li> </ul> <ul> <li><p>Strong computer skills and practical experience using MS Office Suite</p> </li> </ul> <p><b>Requirements</b></p> <ul> <li><p>Excellent communication skills, expert fluency in French and English</p> </li> <li><p>Proficiency in Microsoft Office Suite</p> </li> <li><p>Available to travel to company locations within the GTA</p> </li> </ul> <ul> <li><p>Must pass an RCMP security clearance</p> </li> <li><p>Must be 19 years of age or older</p> </li> <li><p>Knowledge and understanding of Health Canada’s Cannabis Act</p> </li> <li><p>Data entry skills and ability to type a minimum of 50 wpm</p> </li> <li><p>Ability to use a high degree of tact, diplomacy, and discretion in working with others</p> </li> </ul> <ul> <li><p>Demonstrated ability to work effectively with others in a fast-paced client focused environment</p> </li> <li><p>Ability to organize and prioritize multiple tasks and work roles, while maintaining excellent attention to detail</p> </li> <li><p>Ability to work as an effective member of an integrated customer service team</p><br /> </li> </ul> <p><br /> <b>Physical Demands</b></p> <p>While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items is occasionally required.</p> <br /> <p></p> <p><b>Work Environment</b></p> <p>While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.</p> <br /> <p><br /> <b>Diversity and Accommodation</b></p> <p>Phoena has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each Team Member has the tools to reach their full potential. We value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our team to begin a conversation about your individual accessibility needs throughout the hiring process.</p> </div> </div></div><p></p></div>","company":{"companyType":"Public/Established","name":"CannTrust","logoUrl":"/logos/canntrust-d201bb4ca139eb0b36f0ce0af7b71eca.png"},"location":{"country":"Canada","address":"Vaughan, ON","city":"Vaughan","stateProvince":"ON"},"frontendLink":"/job-posting/canntrust/associate-customer-care-bilingual/0478e045612f9fb5efa4c93d2c9a62a0","title":"Associate, Customer Care (Bilingual)","category":"Medical & Healthcare","hash":"0478e045612f9fb5efa4c93d2c9a62a0","postingUrl":"https://ca.indeed.com/job/associate-customer-care-bilingual-fd6261b0d216f874","timestamp":1655291660997},{"function":["Customer Service"],"postedOn":"26 days ago","description":"<div><div><p><b>Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 202 stores in three states – Texas, Louisiana, Arkansas, and Oklahoma – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.</b></p><div><div><div><h2><b>Job Summary</b></h2></div><div><p>Engages with customers, provides efficient checkout services, bags and transports groceries, locates products and conducts price verifications. Maintains proficiency regarding transactions and accuracy of tender. Performs various customer service duties while maintaining a safe and sanitary shopping environment.</p></div></div><div><div><h2><b>Essential Duties and Responsibilities</b></h2></div><div><ul><li>Ensures correct checkout totals for customers by properly weighing, keying, and scanning items. Maintains accurate money count in register at all times.</li><li>Accesses or memorizes product codes and remains familiar with ad and special items.</li><li>Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.</li><li>Maintains friendly and customer-service-oriented attitude by greeting customers, answering questions, locating and promoting products, and responding to complaints.</li><li>Promotes enrollment in Thank You Card program and assists customers with sign up process, where applicable.</li><li>Ensures groceries are bagged properly by putting like items together, limiting bag weight, preventing food cross-contamination, and ensuring customer receipt of all purchased items.</li><li>Takes precaution when handling objects to avoid damage to products, property, etc.</li><li>Ensures front-end racks, drink coolers and cleaning supply stations are stocked, cleaned, and presentable.</li><li>Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures. Complies with all Company policies and procedures.</li><li>Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products.</li></ul></div></div><div><div><h2><b>Knowledge, Skills and Abilities</b></h2></div><div><ul><li>Basic knowledge of cash register.</li><li>Basic knowledge of tender policies and procedures.</li><li>Basic mathematical and counting skills.</li><li>Ability to learn new technology systems, methods and processes.</li><li>Ability to remain courteous with customers at all times.</li><li>Ability to communicate effectively with customers and partners in written and verbal form.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to maintain a high level of accuracy.</li><li>Ability to work flexible schedules including nights, weekends and holidays.</li></ul></div></div><div><div><h2><b>Education, Experience, and Qualifications</b></h2></div><div><ul><li>Typically involves on the job training.</li><li>Minimum of 16 years of age required.</li><li>TABC/LACT certification required where applicable.</li></ul></div></div><div><div><h2><b>Physical Demands</b></h2></div><div><ul><li>Continuously required to use close vision, distance vision, depth perception or the ability to focus.</li><li>Continuously required to talk and hear.</li><li>Continuously required to use hands for reaching, touching or handling.</li><li>Continuously required to use fine finger movements (ex. sorting and typing).</li><li>Continuously required to stand or walk.</li><li>Frequently required to push, pull, maneuver or lift objects up to 40 lbs.</li><li>Frequently required to bend, kneel or squat.</li><li>Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.</li><li>Occasionally required to climb, balance, stoop or crawl.</li><li>Attendance at work is required.</li></ul></div></div><div><div><h2><b>Work Context and Environment</b></h2></div><div><ul><li>Work is generally performed in a retail store.</li><li>Occasionally exposed to cleaning agents.</li><li>Noise level varies.</li></ul></div></div></div><p><b>Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.</b></p></div></div>","company":{"companyType":"Private/Established","name":"Brookshire Grocery Company","logoUrl":"/logos/brookshire-grocery-company-e2168eff83bb67176c35e69e2535becb.jpeg"},"location":{"country":"United States","address":"Whitehouse, TX 75791","city":"Whitehouse","stateProvince":"TX"},"frontendLink":"/job-posting/brookshire-grocery-company/cashier/fcb62108509c81245a01495fab0a6b41","title":"Cashier","category":"Retail","hash":"fcb62108509c81245a01495fab0a6b41","postingUrl":"https://www.indeed.com/job/cashier-cc727045f9c5c07f","timestamp":1655291492132},{"function":["Customer Service"],"postedOn":"26 days ago","description":"<div> <div> <h2><b>Specific Skills</b></h2> <ul> <li> Operate cash register</li> <li> Process money, cheques and credit/debit card payments</li> <li> Calculate daily/shift payments received and reconcile with total sales</li> <li> Greet customers</li> </ul> <h2><b> Work Conditions and Physical Capabilities</b></h2> <ul> <li> Fast-paced environment</li> </ul> </div></div>","company":{"companyType":"Private/Startup","name":"Cannabis House","logoUrl":"/logos/cannabis-house-8d87a58be372b5cd61bea7761a5cadd6.png"},"location":{"country":"Canada","address":"Edmonton, AB","city":"Edmonton","stateProvince":"AB"},"frontendLink":"/job-posting/cannabis-house/cashier/190c3293ae35394fe0cd9b28ce7f1903","title":"cashier","category":"Agriculture & Farming","hash":"190c3293ae35394fe0cd9b28ce7f1903","postingUrl":"https://ca.indeed.com/job/cashier-ffd8e8aaffabe6d4","timestamp":1655291766686},{"function":["Customer Service"],"postedOn":"25 days ago","description":"<div><div> <p><b>Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana and Arkansas – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.</b></p> <div> <div> <div> <h2><b> Job Summary</b></h2> </div> <div> <p> Coordinates money flow in and out of store and processes customer transactions for products or services sold in office. Assists customers with locating products, conducting price verifications, and providing efficient check out services. </p> </div> </div> <div> <div> <h2><b>Essential Duties and Responsibilities</b></h2> </div> <div> <ul> <li> Processes requests for Western Union, money orders, lottery tickets, coin redemptions, refunds, equipment rental, etc.</li> <li> Prepares cash/check deposits and maintains accurate store financial records and bank deposit logs.</li> <li> Checks cash register drawers for overages and shortages. Reports discrepancies to management to ensure proper actions are taken. </li> <li>Performs various store office activities such as ordering office supplies, assisting cashiers, and answering incoming telephone calls.</li> <li> Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.</li> <li> Accesses or memorizes product codes and remains familiar with ad and special items. </li> <li>Maintains accurate money count in drawer by checking out groceries, providing change, and closing out drawer. Balances cash register drawers and safe funds.</li> <li> Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products.</li> <li> Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints. </li> <li>Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.</li> </ul> </div> </div> <p></p> <div> <div> <h2><b><br /> Knowledge, Skills and Abilities</b></h2> </div> <div> <ul> <li> Intermediate knowledge of cash register.</li> <li> Basic mathematical and counting skills.</li> <li> Basic knowledge of tender policies and procedures. </li> <li>Basic knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.</li> <li> Basic knowledge of anti-money laundering and other government regulations related to monetary transactions. </li> <li>Ability to effectively communicate (in written and verbal form) with customers and partners. </li> <li>Ability to multi-task and work in a fast-paced environment.</li> <li> Ability to maintain a high level of accuracy. </li> <li>Ability to remain courteous with customers at all times.</li> <li> Ability to work well with fellow partners and promote a team environment. </li> <li>Ability to work flexible schedules including nights, weekends and holidays. </li> </ul> </div> </div> <div> <div> <h2><b>Education, Experience, and Qualifications</b></h2> </div> <div> <ul> <li> Minimum of 16 years of age required.</li> <li> Anti-Money Laundering (AML) certification required.</li> <li> TABC/LACT certification required where applicable.</li> <li> Health Insurance Portability and Accountability Act (HIPAA) certification required.</li> <li> Typically involves on-the-job training. </li> </ul> </div> </div> <div> <div> <h2><b>Physical Demands</b></h2> </div> <div> <ul> <li> Continuously required to use close vision, distance vision, depth perception or the ability to focus.</li> <li> Continuously required to stand or walk.</li> <li> Frequently required to talk and hear.</li> <li> Frequently required to use hands for reaching, touching or handling.</li> <li> Frequently required to use fine finger movements (ex. sorting and typing).</li> <li> Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.</li> <li> Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.</li> <li> Occasionally required to bend, kneel or squat.</li> <li> Attendance at work is required.</li> </ul> </div> </div> <p></p> <div> <div> <h2><b><br /> Work Context and Environment</b></h2> </div> <div> <ul> <li> Work is generally performed in a retail store.</li> <li> Occasionally exposed to cleaning agents.</li> <li> Quiet to moderate noise level.</li> </ul> </div> </div> </div> <p><b> Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.</b></p></div></div>","company":{"companyType":"Private/Established","name":"Brookshire Grocery Company","logoUrl":"/logos/brookshire-grocery-company-e2168eff83bb67176c35e69e2535becb.jpeg"},"location":{"country":"United States","address":"Pottsboro, TX 75076","city":"Pottsboro","stateProvince":"TX"},"frontendLink":"/job-posting/brookshire-grocery-company/office-cashier/7f0e8d3ee659f3378498fc959c3ed32e","title":"Office Cashier","category":"Retail","hash":"7f0e8d3ee659f3378498fc959c3ed32e","postingUrl":"https://www.indeed.com/job/office-cashier-a5ca998447fda268","timestamp":1655291612357}]