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Client Service Agent MCR Labs

MCR Labs Framingham, MA, USA Full-time
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Job Summary

Client Service Agent will ensure all clients receive outstanding service and care. Samples will receive proper care by being compliant through the intake process

Duties and Responsibilities

• Coordinate with Transportation Agents to execute sample pickups from Registered Marijuana Dispensary’s (RMD’s).

• Perform sample intake for RMD’s and walk-in clients.

• Utilize testing and sample requirements when receiving samples.

• Conduct sample intakes for walk-in clients and answer any questions they might have.

• Ensure that all client complaints or issues are resolved in a timely and professional manner.

• Ensure proper labeling, storage of samples

• See samples through the intake process

• Be present and available to work events

• Know State Regulations

Qualifications

• Enthusiastic and general knowledge of cannabis and cannabis products.

• Exceptional organizational skills and time management skills.

• Exceptional attention to detail.

• Customer Service background.

• Must have strong interpersonal skills.

• Ability to multi-task.

• Professional attitude.

Requirements

• G – Suite: 1 year (Required)

• Microsoft Office: 1 year (Required)

• Customer Service background

• High School diploma or equivalent

• Must be at least 21 years of age

• Must have a valid MA driver’s license and clean driving record.

• Must be able to pass a background check.

• Must be trained on all policies related to sample intakes, diversion, transportation.

• Ability to work seven days a week, including going to various events outside of the laboratory.

• Able to make sample pickups at various RMD’s if needed.

MCR Labs is your partner in cannabis science.

Our team is made up of researchers, chemists, and pharmaceutical scientists, but we’re also enthusiasts, cannasseurs, and members of the cannabis community. We support this community by providing anyone who is interested or passionate about cannabis with access to analytical product testing, as well as information to help guide their cultivation, consumption, or enjoyment of this marvelous plant.

As the first independent cannabis testing laboratory to be certified by the state of Massachusetts, we’re proud to offer analytical testing and R&D services to medical and adult-use cannabis providers, patients, doctors, caregivers, or anyone crafting their own cannabis products. Our methods are ISO-17025 accredited, and we employ proven analytical practices developed in the pharmaceutical industry.

We’re passionate about cannabis science and strive to supply our partners with accurate information that encourages safe and responsible practices. Additionally, we make every effort to collaborate with top advocacy groups, educators, and fellow researchers in the field to further both the science and acceptance of cannabis.

Client Service Agent MCR Labs

Cannabis Jobs – Master Grower, Budtender, Dispensary, and Extractor Jobs

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Samples will receive proper care by being compliant through the intake process</p><p>Duties and Responsibilities</p><p>• Coordinate with Transportation Agents to execute sample pickups from Registered Marijuana Dispensary’s (RMD’s).</p><p>• Perform sample intake for RMD’s and walk-in clients.</p><p>• Utilize testing and sample requirements when receiving samples.</p><p>• Conduct sample intakes for walk-in clients and answer any questions they might have.</p><p>• Ensure that all client complaints or issues are resolved in a timely and professional manner.</p><p>• Ensure proper labeling, storage of samples</p><p>• See samples through the intake process</p><p>• Be present and available to work events</p><p>• Know State Regulations</p><p><b>Qualifications</b></p><p>• Enthusiastic and general knowledge of cannabis and cannabis products.</p><p>• Exceptional organizational skills and time management skills.</p><p>• Exceptional attention to detail.</p><p>• Customer Service background.</p><p>• Must have strong interpersonal skills.</p><p>• Ability to multi-task.</p><p>• Professional attitude.</p><p><b>Requirements</b></p><p>• G – Suite: 1 year (Required)</p><p>• Microsoft Office: 1 year (Required)</p><p>• Customer Service background</p><p>• High School diploma or equivalent</p><p>• Must be at least 21 years of age</p><p>• Must have a valid MA driver’s license and clean driving record.</p><p>• Must be able to pass a background check.</p><p>• Must be trained on all policies related to sample intakes, diversion, transportation.</p><p>• Ability to work seven days a week, including going to various events outside of the laboratory.</p><p>• Able to make sample pickups at various RMD’s if needed.</p><p>MCR Labs is your partner in cannabis science.</p><p>Our team is made up of researchers, chemists, and pharmaceutical scientists, but we’re also enthusiasts, cannasseurs, and members of the cannabis community. We support this community by providing anyone who is interested or passionate about cannabis with access to analytical product testing, as well as information to help guide their cultivation, consumption, or enjoyment of this marvelous plant.</p><p>As the first independent cannabis testing laboratory to be certified by the state of Massachusetts, we’re proud to offer analytical testing and R&amp;D services to medical and adult-use cannabis providers, patients, doctors, caregivers, or anyone crafting their own cannabis products. Our methods are ISO-17025 accredited, and we employ proven analytical practices developed in the pharmaceutical industry.</p><p>We’re passionate about cannabis science and strive to supply our partners with accurate information that encourages safe and responsible practices. Additionally, we make every effort to collaborate with top advocacy groups, educators, and fellow researchers in the field to further both the science and acceptance of cannabis.</p><p>Client Service Agent MCR Labs</p><p>Cannabis Jobs – Master Grower, Budtender, Dispensary, and Extractor Jobs</p></div>","company":{"companyType":"Private/Growth","name":"MCR Labs","logoUrl":"/logos/mcr-labs-aed09bd7c5f16aa5e7ebc524f087c747.jpeg"},"location":{"country":"United States","address":"Framingham, MA, USA","city":"Framingham","stateProvince":"MA"},"frontendLink":"/job-posting/mcr-labs/client-service-agent-mcr-labs/d3d42e206f1ffefaf8cef5ab709f2a08","title":"Client Service Agent MCR Labs","category":"Medical & Healthcare","hash":"d3d42e206f1ffefaf8cef5ab709f2a08","postingUrl":"https://cannalist.biz/job/client-service-agent-mcr-labs/"},{"employmentType":"Part-time, Permanent","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>Doctor Love and Hemp City is a successful, privately owned business. It was first established is 2001. We offer the best selection of top quality products, best level of customer service, as well as the best product knowledge. We pride ourselves in winning 1st place for 4 consecutive years of Readers Choice for best adult store in the city of Kamloops. We are looking for a <b>PART TIME SALES ASSOCIATE</b> who is customer service focused at our Cranbrook location. The shifts will be Saturday to Tuesday guaranteed with the possibilities of increase in hours around the holidays and for call ins.</p><p><b>ATTRIBUTES</b></p><ul><li>Passionate about Customer Service</li><li>Great Communication Skills</li><li>Positive Attitude and eagerness to learn</li><li>Must speak and write fluently in English</li></ul><p><b>SCHEDULE</b><br /><b>PART TIME UP TO 20 HOURS A WEEK</b></p><ul><li>Must be available Evenings, Weekends, Holidays</li><li>Open availability for day coverage</li></ul><p><b>REWARDS</b></p><ul><li>Full sales training</li><li>Great Employee Discount</li><li>Great Company Culture</li><li>Sales Incentives</li><li>Competitive Bonus Structure</li></ul><p><b>APPLICATION</b><br />To apply please respond to the listing with your resume and cover letter.<br />Part time hours 20 hours per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Part-time hours: 20 per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />We are following all provincial mandates and have an extensive cleaning policy in place to keep everyone safe as they shop and work.</p><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li><li>Retail sales: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Cranbrook, BC","city":"Cranbrook","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/acc8f5e3047cba2e0ba96aca66ad7d1a","title":"Customer Service Representative","category":"Retail","hash":"acc8f5e3047cba2e0ba96aca66ad7d1a","postingUrl":"https://ca.indeed.com/job/customer-service-representative-9c1163c03822082e"},{"function":["Engineering"],"postedOn":"18 hours ago","description":"<div><div><p><b>Location</b>: Sunshine, FL (Lakeland Cultivation)</p><p></p><p><b><br />PARALLEL<br /></b></p><p></p><br /><p><b>Everyone is welcome here.</b> Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. So, bring yourself and your best ideas. We provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p></p><p><br />Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.</p><p></p><p><b><br />IN A NUTSHELL…</b></p><p></p><p><br />The Environmental Services Tech I will oversee cleaning the facility on a consistent basis, as well as stocking items as needed.<br /></p><p></p><br /><p>This role is with Surterra, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest privately held, vertically integrated, multi-state cannabis companies in the world, owning and operating dispensaries in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, facing unique challenges and constantly challenging ourselves to achieve more, then Parallel is for you. We work hard, we lean on each other, and we are passionate about a pretty ambitious vision… pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.<br /></p><p></p><br /><p><b>WHAT YOU WILL BE DOING</b></p><p></p><ul><li><br />Follow NETA Policies &amp; Procedures for the daily operations and fully comply with state medical/adult use marijuana regulations</li><li>Safely use and store cleaning materials at all times, ensuring they are labeled correctly.</li><li>Perform heavy cleaning duties, such as cleaning floors, vacuuming rugs, washing walls and windows, emptying trash receptacles, replacing lining in trash cans, etc.</li><li>Clean &amp; service restrooms with disinfectants and other cleaning agents.</li><li>Restock supplies throughout the facility.</li><li>Notify Facilities Management of need for repairs.</li><li>Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.</li><li>Operate machinery, such as the trash compactor.</li><li>Maintain a daily task sheet to be collected and documented by the Shift Leads</li><li>Additional duties as assigned</li></ul><p></p><p><b><br />EXPERIENCE AND SKILLS YOU’LL BRING</b></p><p></p><p><b><br />Required<br /></b></p><p></p><br /><ul><li>Age 21 or over</li><li>High School Diploma or equivalent</li><li>Valid Government-Issued Photo ID</li></ul><p></p><p><b><br />Preferred</b></p><p></p><ul><li><br />0-2 Years of experience in Custodial and/or Environmental Services duties</li><li>Ability to interpret and calculate dilution rates for chemicals.</li><li>Passionate about the importance of Medical Marijuana. Knowledge of proper PPE practices.</li><li>Knowledge of chemical use and purpose; Safety data sheets are updated as new chemicals are implemented.<br /></li></ul><p></p><br /><p><b>YOU WILL BE SUCCESSFUL IF YOU…</b></p><p></p><ul><li><br />Are self-motivated; micro-managing isn’t fun for anyone</li><li>Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</li><li>Can work fast and be flexible; our industry is always changing</li><li>Play nice with others; we collaborate with each other a lot</li><li>Think creatively; sometimes, the “traditional” solution isn’t the best one</li></ul><p></p><p><b><br />WHAT YOU GET</b></p><p></p><ul><li><br />Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs</li><li>Personal growth; industry-leading leadership and professional development offerings</li><li>Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</li><li>Belonging and voice; employee resource groups, product advisory councils, monthly opportunities to share feedback and discuss your employee experience</li><li>Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program</li><li>Equity opportunity; ability to share in both the short-term and the long-term financial success of Parallel</li><li>Employee discount</li></ul><p></p><p><b><br />PHYSICAL REQUIREMENTS</b></p><p></p><ul><li><br />Ability to bend, stoop, and kneel throughout the majority of the shift</li><li>Required to walk and stand entire shift</li><li>Required to read and understand written directions and information and to hear and communicate work instructions</li><li>Ability to lift 40 lbs. unassisted and up to 80 lbs. assisted</li></ul><p></p><p><b><br />PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</b></p><p></p><p><b><br />Our Vision –</b> why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p><b>Our Mission –</b> how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p><b>Our Values –</b> Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p></p><p><b><br />We are an Equal Opportunity Employer.</b> We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p></p><p><b><br />DISCLAIMER</b></p><p></p><p><br />Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><br /><p></p>Internal ID: 51037</div></div>","company":{"companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"Lakeland, FL 33806","city":"Lakeland","stateProvince":"FL"},"frontendLink":"/job-posting/surterra-wellness/2361-environmental-services-technician-i/8eb9092266ab46b6d742c8a75e4cb061","title":"2361 - Environmental Services Technician I","category":"Medical & Healthcare","hash":"8eb9092266ab46b6d742c8a75e4cb061","postingUrl":"https://www.indeed.com/job/2361-environmental-services-technician-i-77a9f590970f82dd"},{"function":["Science"],"postedOn":"7 days ago","description":"<div><div><p><b>Job Summary</b></p><p>Client Service Agent will ensure all clients receive outstanding service and care. Samples will receive proper care by being compliant through the intake process.</p><p><b>Duties and Responsibilities</b></p><ul><li>Coordinate with Transportation Agents to execute sample pickups from Registered Marijuana Dispensary’s (RMD’s).</li><li>Perform sample intake for RMD’s and walk-in clients.</li><li>Utilize testing and sample requirements when receiving samples.</li><li>Conduct sample intakes for walk-in clients and answer any questions they might have.</li><li>Ensure that all client complaints or issues are resolved in a timely and professional manner.</li><li>Ensure proper labeling, storage of samples</li><li>See samples through the intake process</li><li>Be present and available to work events</li><li>Know State Regulations</li></ul><p><b>Qualifications</b></p><ul><li>Enthusiastic and general knowledge of cannabis and cannabis products.</li><li>Exceptional organizational skills and time management skills.</li><li>Exceptional attention to detail.</li><li>Customer Service background.</li><li>Must have strong interpersonal skills.</li><li>Ability to multi-task.</li><li>Professional attitude.</li></ul><p><b>Requirements</b></p><ul><li>G – Suite: 1 year (Required)</li><li>Microsoft Office: 1 year (Required)</li><li>Customer Service background</li><li>High School diploma or equivalent</li><li>Must be at least 21 years of age</li><li>Must have valid MA driver’s license and clean driving record.</li><li>Must be able to pass background check.</li><li>Must be trained on all policies related to sample intakes, diversion, transportation.</li><li>Ability to work seven days a week, including going to various events outside of the laboratory.</li><li>Able to make sample pickups at various RMD’s if needed.<br /></li></ul><p></p><p></p><p>3ojvaMlSAZ</p></div></div>","company":{"companyType":"Private/Growth","name":"MCR Labs","logoUrl":"/logos/mcr-labs-aed09bd7c5f16aa5e7ebc524f087c747.jpeg"},"location":{"country":"United States","address":"Framingham, MA 01701","city":"Framingham","stateProvince":"MA"},"frontendLink":"/job-posting/mcr-labs/client-service-agent/244526a5b3c85d3d2e6e80a15637d9e5","title":"Client Service Agent","category":"Medical & Healthcare","hash":"244526a5b3c85d3d2e6e80a15637d9e5","postingUrl":"https://www.indeed.com/job/client-service-agent-f61c6192c1081a2a"},{"function":["Customer Service"],"postedOn":"18 hours ago","description":"<div><div><h2><b>The Role</b></h2><div>Essence Vegas announces the invitation to submit resumes/CV's for the position of <b>Part-Time </b><b>Guest </b><b>Consultant</b>. Processing of candidates will occur throughout the year on an ongoing basis. The pool of candidates from this recruitment may be used to fill vacancies for the classification of <b><i>Part-Time Guest Consultant</i></b><b> </b>for up to one (1) year.</div><div></div><div>Our Guest Consultants provide excellent customer service and knowledgeable information on cannabis products to patients and guests. Strives to provide a superior patient experience for all guests at Essence Dispensary.</div><h2><b>Responsibilities</b></h2><div><ul><li>Responsible for patient data, paperwork, and upkeep.</li><li>Coordinates with the General Manager and Dispensary Manager on operating and inputting into the Essences EVS system.</li><li>Maintains accurate records of patient's identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.</li><li>Records, arranges, and packages patient orders.</li><li>Maintains an organized environment and facility appearance.</li><li>Welcomes patients and caregivers as they enter the facility.</li><li>Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.</li><li>Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the EVS system and with the State's system when implemented.</li><li>Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.</li><li>Responds to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.</li><li>Maintains a basic understanding of the medicine, products, and services provided at Essence.</li><li>Educates patients and caregivers on the processes of registration, renewals, lost registration documents, etc.</li><li>Communicates with patients and caregivers about their personal goals in using medical marijuana and provide educational materials and resources for patients and caregivers as needed.</li><li>Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Nevada.</li></ul><h2><b>Qualifications</b></h2><ul><li>A minimum of two (2) years of cash handling, customer service experience is required. Ideal candidates will have worked directly in a retail environment.</li><li>Previous experience working in a cannabis retail setting is preferred. • Basic to intermediate understanding of cannabis products, different strains and medical benefits of cannabis use is required</li><li>Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. • Proven ability to accurately record data.</li><li>Ability to answer a multi-phone line system.</li><li>Strong attention to detail with ability to work in a fast paced, high-stress environment.</li><li>High integrity and honesty.</li><li>Proficiency in windows-based software and internet navigation.</li><li>Ability to stand, reach, bend, and crouch repetitively over an extended period of time.</li><li>Ability to work in ever changing physical conditions.</li><li>Ability to lift up to 25 lbs at a time.</li><li>Knowledge of medical marijuana policies and laws.</li><li>Ability to work independently with little to no supervisor or as part of a team is required.</li><li>Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.</li><li>Must be 21 years of age or older</li></ul><h2><b>Additional Requirements</b></h2><ul><li><b>Note: Green Thumb will be operating in accordance with the Biden Administration's </b><b>Path Out of the Pandemic</b><b>. The plan requires employees of all businesses with 100 or more employees to be fully vaccinated or require weekly testing for unvaccinated employees by January 4, 2022.</b></li></ul></div><div><p><b>As an employer of more than 100 employees, Green Thumb will be operating in accordance with the Biden Administration's </b><b>Path Out of the Pandemic</b><b> should the mandate take effect.</b></p></div></div></div>","company":{"companyType":"Private/Established","name":"Green Thumb","logoUrl":"/logos/green-thumb-d605a1142745eee008e37bcb941371b1.jpeg"},"location":{"country":"United States","address":"Las Vegas, NV 89146","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb/guest-consultant/14e2f61b19faec6964954709021f5b8b","title":"Guest Consultant","category":"Professional, Scientific, and Technical Services","hash":"14e2f61b19faec6964954709021f5b8b","postingUrl":"https://www.indeed.com/job/guest-consultant-860d9c8fef1f5f60"},{"employmentType":"Full-time , Part-time","function":["Customer Service"],"postedOn":"18 hours ago","description":"<div><p><b>COMPANY CULTURE AND MISSION</b><br />Our mission is to empower and create more entrepreneurs of color in the cannabis industry.<br />An industry that once negatively impacted people of color is now used to empower.<br />Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.<br /><b>RESPONSIBILITIES</b><br />Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients while working remotely.<br />You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.</p><p>Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.<br /><b>PERFORMANCE OBJECTIVES</b></p><ul><li><b>Upsell by providing unique deals: </b> Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.</li><li><b>Retain new customers: </b> Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.</li><li><b>Analyze data for personal development: </b> Using company data and personal data to identify opportunities to improve.</li></ul><p><b>MINIMUM QUALIFICATIONS</b><br />Over the age of 21<br />One year of experience in a fast-paced sales environment<br />One year experience in customer service</p><p><b>PREFERRED QUALIFICATION</b><br />BA/BS Degree in Business Management or related field<br />Knowledge of the Cannabis industry</p><p><i>We look forward to reading your application!</i></p><p><i>Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.</i><br /><i>Job Types: Full-time , Part-time</i><br /><i>Pay: $20.00 - $27.00 per hour</i></p><p>Job Type: Full-time</p><p>Pay: $20.00 - $27.00 per hour</p></div>","company":{"companyType":"Private/Startup","name":"Good Tree","logoUrl":"/logos/good-tree-28d9424d80ca801e37621b2f86f2f404.png"},"location":{"country":"United States","address":"Los Angeles, CA","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/good-tree/customer-relations-specialist/a4b24232dffc70edc9b185209cc046de","title":"Customer Relations Specialist","category":"Agriculture & Farming","hash":"a4b24232dffc70edc9b185209cc046de","postingUrl":"https://www.indeed.com/job/customer-relations-specialist-9ad845f02a8a0831"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>Are you looking for a Customer Service Representative position in the rapidly expanding California cannabis industry? We are seeking intelligent, honest, hardworking, professionals to join our service-oriented team.</p><p>Applicant Requirements:<br />-At least 21 years of age with a valid driver’s license.<br />-Customer Service Experience<br />-Ability to maintain discretion and confidentiality at all times and contribute to a safe and professional environment for coworkers and customers</p><p>-Have knowledge and understanding of California state cannabis laws and regulations, or be willing to learn them<br />-Possess basic computer skills<br />-Be able and willing to assist with stocking supplies, general cleaning, and other facility maintenance duties<br />-Familiarity with the Los Angeles area and surrounding regions is helpful, as is some flexibility with scheduling<br />-Punctuality</p><p>To apply, please include your resume and a brief cover letter describing why you think you would be a good fit for this position. Must be vaccinated or willing to get vaccinated to start work.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $16.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>Night shift</li><li>Overtime</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>COVID-19 considerations:<br />We have rigorous covid protocols to protect our staff and customers.</p><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Shift availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Public/Growth","name":"Goddess Delivers","logoUrl":"/logos/goddess-delivers-763f0830e4571de8c9ce9821ea9e0c50.png"},"location":{"country":"United States","address":"Van Nuys, CA 91402","city":"Van Nuys","stateProvince":"CA"},"frontendLink":"/job-posting/goddess-delivers/cannabis-customer-service-representative/9396a2788d74c26e2bcc6a5b064be1b3","title":"Cannabis Customer Service Representative","category":"Retail","hash":"9396a2788d74c26e2bcc6a5b064be1b3","postingUrl":"https://www.indeed.com/job/cannabis-customer-service-representative-c5d07806bd549071"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"7 days ago","description":"<div><p>JOB BRIEF:</p><p>We are looking for a customer-oriented service representative.</p><p>ROLE OBJECTIVES:</p><ul><li>A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</li><li>The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.</li><li>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</li></ul><p>KEY RESPONSIBILITIES:</p><ul><li>Manage large amounts of incoming calls</li><li>Generate sales leads</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul><p>QUALIFICATIONS:</p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Educate customers on a range of different cannabis products and their corresponding consumption methods</li><li>Passion for cannabis and the willingness to learn and grow with the company</li><li>Must have valid CA ID and be 21 years of age</li><li>High school diploma, associates degreed preferred</li><li>'+1 year customer service experience</li><li>Proficient with Microsoft office</li><li>Minimum 40 words per min</li><li>Must have reliable source of transportation and flexible work schedule (Weekends is a must)</li><li>Fulfillment</li><li>Dispatching</li><li>Customer Service</li><li>Multitasking</li><li>Data Entry</li></ul><p>Schedule:</p><ul><li>25-39 hours per week</li><li>Flexible schedule</li><li>On call if needed</li><li>Able to work weekends and holidays</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $16.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Overtime</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Nug Avenue"},"location":{"country":"United States","address":"Monrovia, CA 91016","city":"Monrovia","stateProvince":"CA"},"frontendLink":"/job-posting/nug-avenue/customer-service-representative/0f2a96b9ff1a303665362d1ffb9fe636","title":"Customer Service Representative","category":"Supply Chain & Logistics","hash":"0f2a96b9ff1a303665362d1ffb9fe636","postingUrl":"https://www.indeed.com/job/customer-service-representative-ee35cfc0cc242994"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>Our client, a local cannabis dispensary network with over 5 years in the industry is looking for a SERVICE EXPERIENCE REP to join their Service Expereience Team for a FULL-TIME role located in SAN JUAN, PUERTO RICO</p><p>The service experience representative, will provide direct atention to patients theu th newly designed strategies such as Referral Program, Status Program act and Rewards Program among others. The right candidate will be genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer/patient complaints. The target is to ensure excellent service standards, respond efficiently inquiries and maintain high patient satisfaction.</p><p><b>Responsibilities</b></p><ul><li>Identify and assess patients needs to achieve satisfaction</li><li>Build sustainable relationships and trust with patient accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/service experience team targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Knowledge of Microsoft Office (Word, Excel, Power Point)</li><li>Cannabis Industry expereice preferred</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Associate Degree or equivalent</li></ul><p>Job Type: Full-time</p><p>Salary: From $11.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"HR Solutions LLC"},"location":{"address":"San Juan, PR"},"frontendLink":"/job-posting/hr-solutions-llc/service-experience-representative/94dab2d5fee4a1ae5cd029bc9bf0ca91","title":"Service Experience Representative","category":"Professional, Scientific, and Technical Services","hash":"94dab2d5fee4a1ae5cd029bc9bf0ca91","postingUrl":"https://www.indeed.com/job/service-experience-representative-be89a3779dbdcadf"},{"function":["Customer Service"],"postedOn":"2 days ago","description":"<div><b>Job Number:</b> 2164567<br /><br /><b>POSITION OVERVIEW:</b> The Customer Service Representative is responsible for effectively administering and processing transactional and/or informativeconversations with customers via the telephone and email; order processing, placing and tracking; managing the consumerprofiles, assuring accuracy and up-to-date information, and directing communication to/from customers using the telephone andemail.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Manages and edits orders received for price and availability, product and quantity accuracy, and shipping within specifictimelines. Accurate order entry and management of existing orders is essential.Answers sales rep calls and retrieves messages from e-mail for product orders. Answers questions about product technicalfeatures, availability and other information. Informs customer of unit prices, shipping date, anticipated delays, and any additionalinformation needed by the customer.Follows up on orders to ensure delivery by specified dates. Communicates with production, sales, shipping, warehouse, ordelivery personnel to expedite or trace missing or delayed shipments.Resolves customer order problems such as style or quantity changes, refused orders and status of customer issues followingcurrent policies and procedures. Forwards non-routine complaints to supervisor.BASIC QUALIFICATIONS: * A minimum of 1 year of customer service experience* Strong verbal and written communication skills* The ability to work extended hours and/or weekends during the busy/peak/holiday season* A sense of humor and a passion for what you do* Must be at least 21 years of agePREFERRED QUALIFICATIONS: * Experience in customer service in the cannabis industry with responsibility for order tracking, problem resolution andcustomer interface* A Bachelor’s degree in Business, Marketing or related field experience* Knowledge of the cannabis industry and/or retail processesWork Environment: * Work is mainly performed in warehouse environment.* Ability to stand or sit for long periods of time.* Ability to handle temperature changes, high noise levels, and safety around moving equipment.* Ability to lift and carry at least 25 pounds.About Higher Growth Search:<br /><br />If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we’re a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.<br /><br /><b>HGS is an EEO Employer:</b> Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.</div>","company":{"companyType":"Private/Growth","name":"Higher Growth Search","logoUrl":"/logos/higher-growth-search-fa920e7483ad9240c81e72c26d4e3547.png"},"location":{"country":"United States","address":"Napa, CA 94559","city":"Napa","stateProvince":"CA"},"frontendLink":"/job-posting/higher-growth-search/customer-service-rep-cannabis/83995cd1c52510650ad02fbdd605415f","title":"Customer Service Rep - Cannabis","category":"Professional, Scientific, and Technical Services","hash":"83995cd1c52510650ad02fbdd605415f","postingUrl":"https://www.indeed.com/job/customer-service-rep-cannabis-aea14443eadad742"},{"function":["Customer Service"],"postedOn":"2 days ago","description":"<div><b>Job Number:</b> 2164567<br /><br /><b>POSITION OVERVIEW:</b> The Customer Service Representative is responsible for effectively administering and processing transactional and/or informativeconversations with customers via the telephone and email; order processing, placing and tracking; managing the consumerprofiles, assuring accuracy and up-to-date information, and directing communication to/from customers using the telephone andemail.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Manages and edits orders received for price and availability, product and quantity accuracy, and shipping within specifictimelines. Accurate order entry and management of existing orders is essential.Answers sales rep calls and retrieves messages from e-mail for product orders. Answers questions about product technicalfeatures, availability and other information. Informs customer of unit prices, shipping date, anticipated delays, and any additionalinformation needed by the customer.Follows up on orders to ensure delivery by specified dates. Communicates with production, sales, shipping, warehouse, ordelivery personnel to expedite or trace missing or delayed shipments.Resolves customer order problems such as style or quantity changes, refused orders and status of customer issues followingcurrent policies and procedures. Forwards non-routine complaints to supervisor.BASIC QUALIFICATIONS: * A minimum of 1 year of customer service experience* Strong verbal and written communication skills* The ability to work extended hours and/or weekends during the busy/peak/holiday season* A sense of humor and a passion for what you do* Must be at least 21 years of agePREFERRED QUALIFICATIONS: * Experience in customer service in the cannabis industry with responsibility for order tracking, problem resolution andcustomer interface* A Bachelor’s degree in Business, Marketing or related field experience* Knowledge of the cannabis industry and/or retail processesWork Environment: * Work is mainly performed in warehouse environment.* Ability to stand or sit for long periods of time.* Ability to handle temperature changes, high noise levels, and safety around moving equipment.* Ability to lift and carry at least 25 pounds.About Higher Growth Search:<br /><br />If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we’re a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.<br /><br /><b>HGS is an EEO Employer:</b> Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.</div>","company":{"companyType":"Private/Growth","name":"Higher Growth Search","logoUrl":"/logos/higher-growth-search-fa920e7483ad9240c81e72c26d4e3547.png"},"location":{"country":"United States","address":"Santa Rosa, CA 95404","city":"Santa Rosa","stateProvince":"CA"},"frontendLink":"/job-posting/higher-growth-search/customer-service-rep-cannabis/8024b34196406e38614a2c637a65da29","title":"Customer Service Rep - Cannabis","category":"Professional, Scientific, and Technical Services","hash":"8024b34196406e38614a2c637a65da29","postingUrl":"https://www.indeed.com/job/customer-service-rep-cannabis-4f112f03e5e24e47"},{"salaries":[{"salaryStart":"$29k","salaryEnd":"$140k","currency":"US","source":"ZipRecruiter","position":"Cannabis Industry","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Cannabis-Industry-Salary-in-Santa-Rosa,CA"},{"salaryStart":"$20","salaryEnd":"$22","currency":"US","source":"Glassdoor","position":"Budtender","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/Connected-Cannabis-Budtender-San-Francisco-Hourly-Pay-EJI_IE2969836.0,18_KO19,28_IL.29,42_IM759.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p><b>Job Number: 2164567POSITION OVERVIEW:The Customer Service Representative is responsible for effectively administering and processing transactional and/or informativeconversations with customers via the telephone and email; order processing, placing and tracking; managing the consumerprofiles, assuring accuracy and up-to-date information, and directing communication to/from customers using the telephone andemail.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:Manages and edits orders received for price and availability, product and quantity accuracy, and shipping within specifictimelines. Accurate order entry and management of existing orders is essential.Answers sales rep calls and retrieves messages from e-mail for product orders. Answers questions about product technicalfeatures, availability and other information. Informs customer of unit prices, shipping date, anticipated delays, and any additionalinformation needed by the customer.Follows up on orders to ensure delivery by specified dates. Communicates with production, sales, shipping, warehouse, ordelivery personnel to expedite or trace missing or delayed shipments.Resolves customer order problems such as style or quantity changes, refused orders and status of customer issues followingcurrent policies and procedures. Forwards non-routine complaints to supervisor.BASIC QUALIFICATIONS:* A minimum of 1 year of customer service experience* Strong verbal and written communication skills* The ability to work extended hours and/or weekends during the busy/peak/holiday season* A sense of humor and a passion for what you do* Must be at least 21 years of agePREFERRED QUALIFICATIONS:* Experience in customer service in the cannabis industry with responsibility for order tracking, problem resolution andcustomer interface* A Bachelor†s degree in Business, Marketing or related field experience* Knowledge of the cannabis industry and/or retail processesWork Environment:* Work is mainly performed in warehouse environment.* Ability to stand or sit for long periods of time.* Ability to handle temperature changes, high noise levels, and safety around moving equipment.* Ability to lift and carry at least 25 pounds.About Higher Growth Search:</b></p><p>If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we†re a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.</p><p>HGS is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.PandoLogic. Keywords: Customer Service Representative, Location: Petaluma, CA - 94954</p></div>","company":{"companyType":"Private/Growth","name":"Higher Growth Search","logoUrl":"/logos/higher-growth-search-fa920e7483ad9240c81e72c26d4e3547.png"},"location":{"country":"United States","address":"Petaluma, CA, USA","city":"Petaluma","stateProvince":"CA"},"frontendLink":"/job-posting/higher-growth-search/customer-service-rep-cannabis/d26912169df7562697162d5217b1bc9a","title":"Customer Service Rep - Cannabis","category":"Professional, Scientific, and Technical Services","hash":"d26912169df7562697162d5217b1bc9a","postingUrl":"https://www.jobserve.com/gb/en/search-jobs-in-California,-USA/CUSTOMER-SERVICE-REP-CANNABIS-DE17A2775373986E67/","salary":"$29k - $140k"},{"employmentType":"Part-time, Permanent","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>Doctor Love and Hemp City is a successful, privately owned business. It was first established is 2001. We offer the best selection of top quality products, best level of customer service, as well as the best product knowledge. We pride ourselves in winning 1st place for 4 consecutive years of Readers Choice for best adult store in the city. We are looking for a <b>PART TIME SALES ASSOCIATE</b> who is customer service focused at our downtown Kamloops location. The shifts will be Friday, Saturday and Sunday evenings guaranteed with the possibilities of increase in hours around the holidays and for call ins.</p><p><b>ATTRIBUTES</b></p><ul><li>Passionate about Customer Service</li><li>Great Communication Skills</li><li>Positive Attitude and eagerness to learn</li><li>Must speak and write fluently in English</li></ul><p><b>SCHEDULE</b><br /><b>PART TIME UP TO 20 HOURS A WEEK</b></p><ul><li>Must be available Evenings, Weekends, Holidays</li><li>Open availability for day coverage</li></ul><p><b>REWARDS</b></p><ul><li>Full sales training</li><li>Great Employee Discount</li><li>Great Company Culture</li><li>Sales Incentives</li></ul><p><b>APPLICATION</b><br />To apply please respond to the listing with your resume and cover letter.<br />Part time hours 20 hours per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li><li>Retail sales: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Kamloops, BC","city":"Kamloops","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/659b519bb8515b9790cabadf1db43098","title":"Customer Service Representative","category":"Retail","hash":"659b519bb8515b9790cabadf1db43098","postingUrl":"https://ca.indeed.com/job/customer-service-representative-229446990dfaca5b"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"18 hours ago","description":"<div><p><b>Customer Experience Manager</b></p><p><b>The Company</b></p><p>We aren’t like other Cannabis brands. We’re actually our own brand. Lume Cannabis Co. is a fully vertical cannabis brand operating out of Troy, Michigan. We build our own cultivation facilities exclusively growing our own Cannabis, package our own product, and sell it only from our own stores. Our brand is rooted in quality – it is reflected in everything we do, from our industry-leading cultivation facility and unmatched product, to our ultra-premium retail stores and revolutionary consumer experience. We control the entire process from start to finish, so we can ensure its exceptionally executed every single time—no cut corners, no easy-ways-out, no compromises, and no other-guys.</p><p><b>The Position</b></p><p>The Customer Experience Manager will report directly to the VP of Retail Operations to identify and prioritize key customer improvement opportunities and implement necessary changes and improvements as well as measure and report progress. This role is responsible for leading a team of Customer Experience Specialists focused on delivering an outstanding service to our customers.</p><p><b>The Responsibilities</b></p><ul><li>Assist with developing the new support center by working closely with the technology partners and leadership team</li><li>Research and study guest behaviors, wants and needs to incorporate customer service processes</li><li>Assist with writing and implementing best practices, department manuals, policies and procedures that maximize development and training</li><li>Partner with the training manager for new hire and training</li><li>Identify critical KPI’ s to measure performance, document and establish a standardized reporting structure to communicate performance to senior management</li><li>Lead the hiring process to shape the department</li><li>Monitor attendance and schedules of the call center representatives</li><li>Assist the agents with challenging customers issues, acting as a point of contact for escalated situations</li><li>Create and implement customer satisfaction and feedback program to improve procedures as well as quest experience</li><li>Prepare the annual budget and work with the Finance department to obtain approval</li><li>Anticipate growth based on volume trends and forecasts</li></ul><p><b>The Qualifications</b></p><ul><li>Degree preferred but not required in Business Management, Communications, HR or related field</li><li>Minimum of 5-8 years of managerial experience in a call-center or support center environment</li><li>10+ years of business experience, preferably working with luxury brands in hospitality, food service or retail</li><li>Experience building and monitoring budgets, and establishing targets</li><li>Experience accommodating the demands of a fast-paced growing environment</li><li>Prior experience with contact center and CRM technology</li><li>Proficient in MS Office 365 Technology</li><li>Strong situational awareness and problem-solving skills</li><li>High attention to detail and accuracy with the ability to plan, organize and multi-task</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Lume Cannabis CO","logoUrl":"/logos/lume-cannabis-co-b0fb0c3ba00939181834e5d76da4c783.png"},"location":{"country":"United States","address":"Troy, MI 48083","city":"Troy","stateProvince":"MI"},"frontendLink":"/job-posting/lume-cannabis-co/customer-experience-manager/efd0182f5feb4f5271f552d31ad212c4","title":"Customer Experience Manager","category":"Manufacturing","hash":"efd0182f5feb4f5271f552d31ad212c4","postingUrl":"https://www.indeed.com/job/customer-experience-manager-00f78c6fa13aa170"},{"function":["Human Resources"],"postedOn":"2 days ago","description":"<div><div><div><div><div><div><div><div><div><div><div><div><div><p>Job Description and Duties</p><p>Under the general direction of the Services Manager (SSM) II, the SSM I supervises the Department of Cannabis Control's (Department) Transactions and Disability Unit. The SSM I is responsible for providing supervision, technical expertise, training, guidance, assistance, and support to the staff.</p><p>You will find additional information about the job in the <b>Duty Statement</b>.</p></div></div><p></p><div><div><p>Minimum Requirements</p>You will find the Minimum Requirements in the Class Specification.<ul><li>STAFF SERVICES MANAGER I</li></ul></div><div><p>Additional Documents</p><ul><li>Job Application Package Checklist</li><li>Duty Statement</li></ul></div></div><div><div><p>Position Details</p><div><div><div><b>Job Code #:</b> </div><div>JC-280516</div></div><div><div><b>Position #(s):</b></div><div><div>592-240-4800-003</div><div>592-240-4800-XXX</div></div></div><div><div><div><b>Working Title:</b> </div><div><b>Transactions Manager</b></div></div></div><div><div><b>Classification:</b> </div><div>STAFF SERVICES MANAGER I<div>$6,403.00 - $7,954.00</div></div></div><div></div><div><div><b># of Positions:</b> </div><div>Multiple</div></div><div><div><b>Work Location:</b> </div><div>Sacramento County</div></div><div><div><b>Job Type:</b> </div><div>Permanent, Full Time</div></div></div></div><div><p>Department Information</p><div><div>Do you enjoy a fast-paced workplace? Are you interested in a ground floor opportunity?</div><div><br />The Department of Cannabis Control is looking for a dynamic, highly motivated individual that wants to work in a multi-tasking environment. The Department’s mission is to develop and implement progressive cannabis policies and license and regulate commercial cannabis activity in a way that best protects public health, safety, the environment, and local communities throughout the State of California.</div><div></div><div><br />Our Headquarters is located in Rancho Cordova, California. FREE PARKING!!</div></div><p>Department Website: https://cannabis.ca.gov/</p></div></div><div></div><div><div><p>Special Requirements</p><div></div><div><div>Conflict of Interest – This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs’ Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1st, and within 30 days of leaving office.</div></div></div><div><p>Application Instructions</p><div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.</p>Final Filing Date: 12/11/2021<p><b>Who May Apply</b></p><div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.<br /><br />Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).</div><p><b>How To Apply</b></p><div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br /><div><p><b>Address for Mailing Application Packages</b></p><p>You may submit your application and any applicable or required documents to:</p><br /><div></div><div><div><div>Department of Cannabis Control</div><div>Attn: Classification &amp; Recruitment, JC# 280516, FFD: 12/11/21</div><div>P.O. Box 419106</div><div></div><div>Rancho Cordova, CA 95741</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p><p>You may drop off your application and any applicable or required documents at:</p><br /><div></div><div><div><div><div>Department of Cannabis Control</div><div>Classification &amp; Recruitment, JC# 280516, FFD: 12/11/21</div><div>2920 Kilgore Road</div><div></div><div>Rancho Cordova, CA 95670</div><div>The drop off location is non-operational on weekends and holidays.</div><div>08:00 AM - 05:00 PM</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p><p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li><li>Resume is optional. It may be included, but is not required.</li><li>Statement of Qualifications - Applicants must include a Statement of Qualifications (SOQ) for this position. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. Applicants who fail to provide an SOQ with their application will not be considered for the position. SOQ must be typed, single spaced using a font size no smaller than 12 point font. Responses are limited to one (1) page. Please describe your relevant experience, knowledge and education that relates to the attached duty statement and best qualifies you for this position.</li></ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.</div></div></div><div><p>Benefits</p><div>Benefit information can be found on the CalHR website and the CalPERS website.</div></div><div><p>Contact Information</p><div><p>The Human Resources Contact is available to answer questions regarding the position or application process.</p><p><b>Department Website:</b> https://cannabis.ca.gov/</p><p><b>Human Resources Contact:</b><br />Human Resources Branch<br /><span><a href=\"tel:+1-844-612-2322\">(844) 612-2322</a></span><br />[email protected]</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.</p><b>EEO Contact:</b><br />EEO Contact<br />(916) 999-9999<br />[email protected]</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.</p></div></div><div><p>Additional Instructions</p><p></p><p>If you are using education to meet the minimum qualifications, as specified in the classification specification (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), please include a copy of your degree or unofficial transcripts with your application package. <b>Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.</b></p><div><i>Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.</i> <b>Do not</b> include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.</div><p>Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). https://jobs.ca.gov/pdf/std678.pdf</p><p>Applicants who fail to submit the most current version of the STD. 678 may be disqualified.</p><p>Multiple positions may become available.</p><p><b>Electronic Submission: </b>Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.</p><p><b>U.S Postal Service Mail: </b>Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.</p><p><b>Hand Delivery: </b>Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.</p><p>Please note the CalCareer system <b><i>will not</i></b> allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact [email protected] for all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.</p></div><p></p><div><div><p>Equal Opportunity Employer</p><p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div></div></div></div><div></div></div>","company":{"companyType":"Government","name":"California Public Utilities Commission","logoUrl":"/logos/california-public-utilities-commission-9afa783edb41c49b2c91664ab4231f35.jpeg"},"location":{"country":"United States","address":"Sacramento County, CA","city":"Sacramento County","stateProvince":"CA"},"frontendLink":"/job-posting/california-public-utilities-commission/staff-services-manager-i/82263bc39dc9331f2c7046da23be9482","title":"STAFF SERVICES MANAGER I","category":"Government","hash":"82263bc39dc9331f2c7046da23be9482","postingUrl":"https://www.indeed.com/job/staff-services-manager-i-626d565bc137a48c"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>ArmorTech Security is seeking qualified and licensed Armed Security officers to be a part of our guest relations division at a city and state legal dispensary located in Vista, CA. This position is critical for the continued success of our cannabis clientele; utilizing a combination of customer service, tact, intelligence gathering and teamwork.</p><p>You must have a friendly/ professional demeanor, exquisite hygiene, and demonstrate the ability to work well either individually or within a team environment for hire. All officers undergo a 90-day probationary period prior to becoming an official member of our team. After your probationary period, you will have the opportunity to enroll in our health and active training packages.</p><p>IMPORTANT: Due to the complications presented with COVID-19, all security and staff are required by law to have adequate facial coverings while on duty. As new mandates and adjustments are made, the security officer must be flexible and patient to adapt as needed.</p><p>Some of the duties and responsibilities of this position require the following:</p><p>*Patrolling facility grounds while maintaining a heightened state of awareness; ensuring entry points (both foot and vehicle) are secured and free from any security risks.<br />*Assist with guest pickup orders<br />*Maintain a clean and hygienic workspace.<br />*Assist clients, staff, and guests as needed.<br />*Provide traffic control as needed.<br />*If required, screen patients entering the facility via a no-touch thermometer.<br />*Prepare time card reports.<br />*Gather, Analyze, Interpret and Disseminate incoming intelligence from various sources.</p><p>To be considered, you must meet these minimum qualifications:</p><p>*Be at least 21 years of age or older.</p><p>*Physically Fit</p><p>*Be able to provide your own firearm and duty gear.</p><p>*Be capable of wearing a face covering for the entire length of a shift (with the exception of lunch and rest breaks).</p><p>*Have a valid guard and firearm license with the Bureau of Security and Investigations (BSIS.CA.GOV).</p><p>*Must be able to see, hear, speak, and write clearly in English in order to communicate effectively with employees and/or other customers. Bilingual is a plus.</p><p>*Must have your own vehicle or a means of transportation that will not negatively interfere with arriving at the site on-time. Vehicle must be in good condition.</p><p>*Previous security, military, or law enforcement experience is preferred but not required. For prior military, you must have a copy of your DD214.</p><p>Job Type: Part-time</p><p>Pay: $20.00 per hour</p><p>Benefits:</p><ul><li>Professional development assistance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Overtime</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>COVID-19 considerations:<br />Employees will be required to wear a face covering.</p><p>Application Question(s):</p><ul><li>Please indicate which days you are UNABLE to work</li><li>If hired, how soon are you looking to begin training/ work?</li><li>Do you have your own vehicle?</li><li>This question is not a deal breaker: Are you capable of traveling to La Jolla, CA in the event of shift coverage needs?</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 3 years (Preferred)</li></ul><p>License/Certification:</p><ul><li>Guard Card Permit (Required)</li><li>Exposed Firearm Permit (Required)</li><li>Bullet resistant vest (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"ArmorTech Security","logoUrl":"/logos/armortech-security-27298393cdbd4ad49fd423baeaa6d01a.jpeg"},"location":{"country":"United States","address":"Vista, CA 92084","city":"Vista","stateProvince":"CA"},"frontendLink":"/job-posting/armortech-security/armed-guest-relations-officer-20-hr/336728b215a78c069ddf8d5da58755f6","title":"Armed Guest Relations Officer $20/hr","category":"Professional, Scientific, and Technical Services","hash":"336728b215a78c069ddf8d5da58755f6","postingUrl":"https://www.indeed.com/job/armed-guest-relations-officer-20hr-d66ccea1ac9a3658"},{"function":["Customer Service","Retail"],"postedOn":"2 days ago","description":"<div><div><p>Receptionist will provide excellent customer service and knowledgeable information on cannabis products to patients and customers. This position must maintain a confident and friendly demeanor in high stress situations.</p><p><b>Essential Responsibilities:</b></p><p>Provides general office support with a variety of clerical activities and related tasks.</p><p>Responsible for answering incoming calls, directing calls to appropriate staff, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.</p><p>Maintains accurate records of patient’s identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.</p><p>Ensures that all visitors coming into the store have signed the applicable visitor log.</p><p>Maintain an organized environment and facility appearance.</p><p>Routes media calls to the General Manager immediately (do not comment unless authorized to do so).</p><p>Assist managers with research, communications, or any other assigned projects/task.</p><p>Comply with Essence's current policies and procedures and applicable state and local laws.</p><p>Customer Service and Record-Keeping:</p><p>Welcomes patients and caregivers as they enter the facility. Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.</p><p>Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the POS system and with the State’s system when implemented.</p><p>Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.</p><p>Records and collaborates with the dispensary and transportation staff about telephonic orders to ensure accurate order information and timeliness of delivery.</p><p>Responds to and resolves patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.</p><p>Answers telephone and directs the caller to the appropriate staff person and take messages.</p><p>Maintains organization of desk space and waiting room through daily upkeep and light cleaning.</p><p><b>Documentation:</b></p><p>Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Maryland.</p><p>Maintains patient database through entering new patients and qualifying out-of- state patients, adding or removing membership, updating changes in information, scheduling appointments and updating patient registration status.</p><p>Maintains caregiver paperwork in accordance with the State of Maryland; maintain tracking in system and communicating changes to caregivers.</p><p>Communicates with dispensary staff to update online and physical menus as needed.</p><p>Coordinates with the dispensary manager for office supplies as needed.</p><p>Responsible for outgoing and incoming mail distribution and ensuring post office box is collected weekly.</p><p>A minimum of one (1) year clerical or receptionist experience is required. Ideal candidates will have worked directly in a high volume office or retail setting.</p><p>Basic understanding of cannabis products, different strains and medical benefits of cannabis use is required.</p><p>Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.</p><p>Proven ability to accurately record data.</p><p>Ability to answer a multi-phone line system.</p><p>Strong attention to detail with ability to work in a fast paced, high-stress environment.</p><p>High integrity and honesty.</p><p>Proficiency in windows-based software and internet navigation.</p><p>Ability to stand, reach, bend, and crouch repetitively, over an extended period of time.</p><p>Ability to work in ever changing physical conditions.</p><p>Ability to work independently with little to no supervisor or as part of a team is required.</p><p>Ability to work day, swing, late-night, weekend, and holiday shifts as scheduled.</p><p>Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.</p><p>Must be 21 years of age or older.</p><p>Previous experience working in a cannabis retail setting and knowledge of marijuana policies/laws is a plus.</p><p>Green Leaf (gLeaf) is a multi-state, vertically integrated operation, leading the cannabis industry in the production and sales of high quality medicine. We currently have an exciting opportunity for a talented and passionate Front Desk Receptionist to join our team.</p><p>Receptionists must be discreet, professional, tidy in appearance, and able to clearly communicate with patients. In addition, the position requires exceptional customer service skills, attention to detail and the ability to abide by policies, procedures and operational guidelines.</p></div></div>","company":{"companyType":"Private/Established","name":"Green Leaf Management LLC","logoUrl":"/logos/green-leaf-management-llc-7845117fd80cad44cd0c10a5c7519ee3.jpeg"},"location":{"country":"United States","address":"Rockville, MD 20850","city":"Rockville","stateProvince":"MD"},"frontendLink":"/job-posting/green-leaf-management-llc/front-desk-receptionist/04f3487427ad704164af0f95feacd277","title":"Front Desk Receptionist","category":"Real Estate","hash":"04f3487427ad704164af0f95feacd277","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-f14b6ae56b1ea2b6"},{"function":["Accounting"],"postedOn":"2 days ago","description":"<div><div><h2><b>COMPANY OVERVIEW</b></h2><p>Recently named one of <i>Entrepreneur</i> magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><h2><b>MISSION STATEMENT</b></h2><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>Cresco Labs is seeking a Director, Accounting Shared Services to join our corporate finance team in Chicago, IL. This individual will report to the Executive Vice President &amp; Corporate Controller and be a key leader in the corporate controllership and finance team. This individual will guide the AP, AR, T&amp;E, and payroll functions within the Cresco team. Key areas of responsibility include: leading finance process automation, shared services initiatives, and acting as a key contributor in SOX readiness and ERP implementation. Our ideal candidate must have an entrepreneurial mindset, proactively identifying areas for improvement and ways to support our operational teams, balancing theoretical knowledge with business acumen, who can both provide guidance at a high level and get into the details, as needed.</p><p><b>CORE JOB DUTIES</b></p><ul><li>Manage and coach team of 40+, including managers and staff</li><li>Subject matter expert for procure-to-pay (AP), order-to-cash (AR), T&amp;E, and payroll accounting</li><li>Identify talent needs and participate in hiring, people development, performance management and succession planning</li><li>Responsible for the design, system oversight, controls, and policy setting for specific accounting/controllership processes</li><li>Communicates Shared Services strategy and roadmap, and a comprehensive understanding of the future operating model, ensuring alignment across the organization</li><li>Continuously works with external and internal audit to ensure an effective compliance and governance process; monitors progress, risks/issues/barriers and creates applicable mitigation strategies</li><li>Works with senior finance leaders, ERP solutions team and business partners to implement accounting and finance automation projects for areas under purview</li><li>Develop and adhere to KPIs for AR, AP, T&amp;E, Payroll and other areas under purview</li><li>Participates in all aspects of the financial statement close cycle and operational accounting function in order to ensure accurate and timely recording of accounting transactions</li><li>Supervises the preparation of monthly account reconciliations and other analyses of results for accuracy</li><li>Ensure compliance with payroll and related tax payments and reporting</li><li>Involvement in accounting projects and other special projects as required</li><li>Develop and document business processes and accounting policies to maintain and strengthen internal controls</li><li>Support the year-end financial audit and tax preparation process</li><li>Work cross functionally with company departments and external partners on key operational projects and reporting requirements</li><li>Help oversee the implementation of accounting policies and procedures as the company expands into new and established markets</li></ul><p><b>REQUIRED EXPERIENCE, EDUCATION AND SKILLS</b></p><ul><li>Bachelor's degree in accounting or business degree with accounting or finance concentration</li><li>Minimum 10 – 12 years of accounting experience (can be mix of public accounting and industry) with demonstrated career progression</li><li>Experience executing a shared services strategy at large, U.S. publicly traded companies required</li><li>Experience with SOX controls throughout career progression required</li><li>CPA required</li><li>Excellent interpersonal skills and demonstrated leadership experience</li><li>Proven ability to lead large AR and AP teams, including outsourced service providers required</li><li>Blended ability to immerse in details or drive projects directly required; striking a balance between being a high-level strategist and a hands-on leader</li><li>Strong business knowledge and acumen with demonstrated heavy exposure to and partnership with operations</li><li>Extensive hands-on experience with financial accounting systems (Intacct helpful) and ERP (SAP strongly preferred), with bolt-on AR/AP modules and knowledge of data structure and reporting requirements</li><li>Advanced proficiency in MS Excel (including pivot tables and V-lookup functions) and MS Office required, including working with large amounts of data</li><li>Enjoys working in a post start-up, fast-paced environment</li><li>Ability to work independently in a highly organized manner</li></ul><p><b>ADDITIONAL REQUIREMENTS</b></p><ul><li>Must be 21 years of age or older to apply</li><li>Must comply with all legal or company regulations for working in the industry</li></ul><p><i>Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</i></p></div></div>","company":{"companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Chicago, IL","city":"Chicago","stateProvince":"IL"},"frontendLink":"/job-posting/cresco-labs/director-accounting-shared-services/9333ae17c5ec7b8ad9d940e6d4285d51","title":"Director, Accounting Shared Services","category":"Manufacturing","hash":"9333ae17c5ec7b8ad9d940e6d4285d51","postingUrl":"https://www.indeed.com/job/director-accounting-shared-services-3ceae9bcaf1d7d1d"},{"employmentType":"Full-time, Part-time, Contract","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p><b>National group of providers is looking for a professional, hard working, knowledgeable, and compassionate Medical Call Center/Clinic Receptionist for our specialty practice. We are a medical cannabis group devoted to those serve by providing the necessary certification needed for qualified patients to begin medical marijuana as a treatment option. </b></p><p><b>If you are a medical representative with front office/call center experience and exceptional people skills, who treats patients with respect and care, work for a practice that will value your contribution, then we want to hear from you!</b></p><p>*<br />Requirements include:</p><ul><li>1 year recent Medical Receptionist experience in a medical clinic setting (preferred) but not required</li><li>Superior communication skills: patient-focused, welcoming, detailed oriented, ability to remain professional, upbeat and positive in a busy clinic, call center environment</li><li>Clear understanding of HIPAA standards and patient confidentiality</li><li>Ability to travel between clinics (as needed)</li><li>Experience with EMR/EHR</li><li>Excellent Computer Skills</li><li>Ability to be flexible with scheduled work hours in order to meet clinic and call center needs</li><li>Must have consistent, punctual and reliable attendance</li><li>Reliable transportation is a MUST</li></ul><p>*</p><p>Job Types: Full-time, Part-time, Contract</p><p>Pay: $12.00 - $14.00 per hour</p><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Evening shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Ability to commute/relocate:</p><ul><li>Kansas City, MO: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Call center: 1 year (Required)</li><li>Medical records: 1 year (Required)</li></ul><p>Work Location: Multiple Locations</p></div>","company":{"name":"MMJ Provider Inc"},"location":{"country":"United States","address":"Kansas City, MO","city":"Kansas City","stateProvince":"MO"},"frontendLink":"/job-posting/mmj-provider-inc/medical-marijuana-clinic-receptionist-call-center-representative/21cc12b15fb8e1cdf48fa129d69c5c09","title":"MEDICAL MARIJUANA CLINIC RECEPTIONIST/CALL CENTER REPRESENTATIVE","category":"Medical & Healthcare","hash":"21cc12b15fb8e1cdf48fa129d69c5c09","postingUrl":"https://www.indeed.com/job/medical-marijuana-clinic-receptionistcall-center-representative-80b6fadc296f1ecb"},{"salaries":[{"salaryStart":"$19k","salaryEnd":"$41k","currency":"US","source":"ZipRecruiter","position":"Customer Service Associate","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Associate-Salary-in-Pembroke-Pines,FL"},{"salaryStart":"$23k","salaryEnd":"$41k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/fort-lauderdale-customer-service-representative-salary-SRCH_IL.0,15_IC1154160_KO16,47.htm"},{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/fl"}],"employmentType":"Part-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>Part-TimeResponsibilitiesGreet and check -in customers as they enterDispense medication and collect payment via POS register (cash, debit, etc.)Maintain strict controls on product, cash, and patient data at all timesVerify customer IDs and cannabis card statusDiscuss and make appropriate product recommendations to customersbased on their physician's recommendationAccess and properly utilize the state's Medical Marijuana Use Registry(MMUR) in dispensing product to customersStay current with latest industry and product knowledgeSupport all marketing and sales efforts of the company to ensure sales goals are metPerform other regular duties related to maintaining a safe and clean retail store environment as neededPhysical RequirementsNo description provided.Working EnvironmentTraining will be provided to selected candidates. No prior Medical Marijuana ordispensary experience is needed.ExperienceMinimum 3 -5 years of prior Retail Sales, Retail Pharmacy, Nurse (RN/LPN),CNA, PA or other medical/health services -related experience involvingdirect customer/client interactionEducationHigh school diploma, HOWEVER a college degree in health/wellness -related field highly preferredAbout VidaCannWe are proud to be one of the largest and most advanced providers of medical cannabis in Florida. Our mission is to help our Florida friends and neighbors live their healthiest lives with the help of our all -natural cannabis products</p></div>","company":{"companyType":"Private/Established","name":"Vangst","logoUrl":"/logos/vangst-1731290886786334fb502ebdee566cc6.png"},"location":{"country":"United States","address":"Deerfield Beach, FL, USA","city":"Deerfield Beach","stateProvince":"FL"},"frontendLink":"/job-posting/vangst/customer-service-associate/65e680a73236cf7a1c2dc2d0104b9169","title":"Customer Service Associate","category":"Professional, Scientific, and Technical Services","hash":"65e680a73236cf7a1c2dc2d0104b9169","postingUrl":"https://www.recruit.net/job/customer-service-associate-jobs/6654E5B27E415249","salary":"$19k - $41k"},{"salaries":[{"salaryStart":"$29k","salaryEnd":"$140k","currency":"US","source":"ZipRecruiter","position":"Cannabis Industry","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Cannabis-Industry-Salary-in-Santa-Rosa,CA"},{"salaryStart":"$20","salaryEnd":"$22","currency":"US","source":"Glassdoor","position":"Budtender","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/Connected-Cannabis-Budtender-San-Francisco-Hourly-Pay-EJI_IE2969836.0,18_KO19,28_IL.29,42_IM759.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Job Number: 2164567</p><p><b>POSITION OVERVIEW:The Customer Service Representative is responsible for effectively administering and processing transactional and/or informativeconversations with customers via the telephone and email; order processing, placing and tracking; managing the consumerprofiles, assuring accuracy and up-to-date information, and directing communication to/from customers using the telephone andemail.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:Manages and edits orders received for price and availability, product and quantity accuracy, and shipping within specifictimelines. Accurate order entry and management of existing orders is essential.Answers sales rep calls and retrieves messages from e-mail for product orders. Answers questions about product technicalfeatures, availability and other information. Informs customer of unit prices, shipping date, anticipated delays, and any additionalinformation needed by the customer.Follows up on orders to ensure delivery by specified dates. Communicates with production, sales, shipping, warehouse, ordelivery personnel to expedite or trace missing or delayed shipments.Resolves customer order problems such as style or quantity changes, refused orders and status of customer issues followingcurrent policies and procedures. Forwards non-routine complaints to supervisor.BASIC QUALIFICATIONS:* A minimum of 1 year of customer service experience* Strong verbal and written communication skills* The ability to work extended hours and/or weekends during the busy/peak/holiday season* A sense of humor and a passion for what you do* Must be at least 21 years of agePREFERRED QUALIFICATIONS:* Experience in customer service in the cannabis industry with responsibility for order tracking, problem resolution andcustomer interface* A Bachelor’s degree in Business, Marketing or related field experience* Knowledge of the cannabis industry and/or retail processesWork Environment:* Work is mainly performed in warehouse environment.* Ability to stand or sit for long periods of time.* Ability to handle temperature changes, high noise levels, and safety around moving equipment.* Ability to lift and carry at least 25 pounds.About Higher Growth Search:</b></p><p>If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we’re a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.</p><p>HGS is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.</p><p>PandoLogic. Keywords: Customer Service Representative, Location: Novato, CA - 94998</p></div>","company":{"companyType":"Private/Growth","name":"Higher Growth Search","logoUrl":"/logos/higher-growth-search-fa920e7483ad9240c81e72c26d4e3547.png"},"location":{"country":"United States","address":"Novato, CA, USA","city":"Novato","stateProvince":"CA"},"frontendLink":"/job-posting/higher-growth-search/customer-service-rep-cannabis/adadbe100af52a10468e96af59ba80b9","title":"Customer Service Rep - Cannabis","category":"Professional, Scientific, and Technical Services","hash":"adadbe100af52a10468e96af59ba80b9","postingUrl":"https://www.adzuna.com/details/2714322608","salary":"$29k - $140k"},{"salaries":[{"salaryStart":"$29k","salaryEnd":"$140k","currency":"US","source":"ZipRecruiter","position":"Cannabis Industry","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Cannabis-Industry-Salary-in-Santa-Rosa,CA"},{"salaryStart":"$20","salaryEnd":"$22","currency":"US","source":"Glassdoor","position":"Budtender","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/Connected-Cannabis-Budtender-San-Francisco-Hourly-Pay-EJI_IE2969836.0,18_KO19,28_IL.29,42_IM759.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Job Number: 2164567</p><p><b>POSITION OVERVIEW:The Customer Service Representative is responsible for effectively administering and processing transactional and/or informativeconversations with customers via the telephone and email; order processing, placing and tracking; managing the consumerprofiles, assuring accuracy and up-to-date information, and directing communication to/from customers using the telephone andemail.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:Manages and edits orders received for price and availability, product and quantity accuracy, and shipping within specifictimelines. Accurate order entry and management of existing orders is essential.Answers sales rep calls and retrieves messages from e-mail for product orders. Answers questions about product technicalfeatures, availability and other information. Informs customer of unit prices, shipping date, anticipated delays, and any additionalinformation needed by the customer.Follows up on orders to ensure delivery by specified dates. Communicates with production, sales, shipping, warehouse, ordelivery personnel to expedite or trace missing or delayed shipments.Resolves customer order problems such as style or quantity changes, refused orders and status of customer issues followingcurrent policies and procedures. Forwards non-routine complaints to supervisor.BASIC QUALIFICATIONS:* A minimum of 1 year of customer service experience* Strong verbal and written communication skills* The ability to work extended hours and/or weekends during the busy/peak/holiday season* A sense of humor and a passion for what you do* Must be at least 21 years of agePREFERRED QUALIFICATIONS:* Experience in customer service in the cannabis industry with responsibility for order tracking, problem resolution andcustomer interface* A Bachelor’s degree in Business, Marketing or related field experience* Knowledge of the cannabis industry and/or retail processesWork Environment:* Work is mainly performed in warehouse environment.* Ability to stand or sit for long periods of time.* Ability to handle temperature changes, high noise levels, and safety around moving equipment.* Ability to lift and carry at least 25 pounds.About Higher Growth Search:</b></p><p>If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we’re a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.</p><p>HGS is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.</p><p>PandoLogic. Keywords: Customer Service Representative, Location: Rohnert Park, CA - 94927</p></div>","company":{"companyType":"Private/Growth","name":"Higher Growth Search","logoUrl":"/logos/higher-growth-search-fa920e7483ad9240c81e72c26d4e3547.png"},"location":{"country":"United States","address":"Rohnert Park, CA, USA","city":"Rohnert Park","stateProvince":"CA"},"frontendLink":"/job-posting/higher-growth-search/customer-service-rep-cannabis/73359f1a381a348a140b8f22e9924de7","title":"Customer Service Rep - Cannabis","category":"Professional, Scientific, and Technical Services","hash":"73359f1a381a348a140b8f22e9924de7","postingUrl":"https://www.adzuna.com/details/2714322459","salary":"$29k - $140k"},{"function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p></p><div><p><b>About Cova:</b></p><p>Cova has been the fastest growing software solutions company in the history of the legal cannabis industry and is now the #1 POS in North America. After launching commercially less than 4 years ago, we surpassed over 50 other companies as the industry preference. Through constant product innovation, execution of a clear growth strategy and high integrity in everything we do, Cova delivers a premium service to its clients.</p><p>We design and build products on an open API architecture platform that elevates the dispensary retail experience. Our point-of-sale solution (POS) is purpose-built for cannabis retail and is based on years of experience in high growth/high complexity industries.</p><p>The legal marijuana market is on a fast growth trajectory with more new states legalizing every year. 5 more just passed in Nov 2020 and 2 additional states legislatively opted for retail operations in 2021.</p><p>Cova operates as a young company that spun out of a solid, well-established 20+-year-old software company called iQmetrix. Collectively, our software can be found in over 20,000 stores across North America in several verticals, and we support retailers with one location and others who have thousands. Cova has invested heavily to have the industry-leading platform for enterprises and is technologically ahead of where the industry is heading.</p><p>Let's shape the next generation of cannabis retailers together, and own it.</p><p><b>Reports To:</b> Cova Technical Support Lead</p><p><b>Team Description:</b></p><p>The Cova Support team is a group of out of the box thinkers who actively problem solve and provide industry leading customer service via phone, chat and email communications. We are customer centric and strive to delivery the best possible experience during every customer touchpoint.</p><p><b>Job Summary:</b></p><p>Tier 2 agents will report to the Technical Support Lead and focus on addressing issues that the Tier 1 team members were unable to solve on their own, as well as helping to address Tier 1 issues when the team requires assistance with regular tickets. Tier 2 agents will be responsible for communicating with the development team in a timely manner to resolve tier 2 issues. In addition, the candidate would be expected to fill in for some of the Technical Support Lead’s duties on days when they are unavailable, such as creating parent tickets and managing voicemail settings during service disruptions. Tier 2 agents will additional be expected to share their knowledge to contribute to helping answer internal support questions for other team members, alongside the Technical Support Lead.<br /><br />Tier 2 agents should expect to continue to participate in the on-call process that Tier 1 agents are part of, as well as working weekends when scheduled. Tier 2 agents would continue to spend part of their day taking calls/chats/email tickets in the same manner as Tier 1 agents.</p><p><b>Responsibilities:</b></p><ul><li>Participating in the training of new Tier 1 agents.</li><li>Supporting Tier 1 agents by sharing knowledge and helping other agents grow.</li><li>Addressing technical knowledge and skill gaps on the team and working to close these gaps by communicating with the Technical Support Lead.</li><li>Working collaboratively across departments to resolve Tier 2 tickets in a timely manner.</li><li>Providing expert product and service support.</li><li>Acting as an escalation point for additional technical support and advanced troubleshooting.</li><li>Managing tickets, ticket triage and driving tickets to resolution within established SLA parameters.</li><li>Working escalated tickets through Zendesk and DevOps to find resolution and causality of issues.</li><li>Communicating directly with clients for troubleshooting and investigation to facilitate faster resolution times.</li><li>Escalating identified defects and issues through to Product development teams.</li><li>Responsible for communication of progress, updates and resolutions to clients and team members.</li><li>Maintaining an advanced knowledge of Cova product as a Subject Matter Expert.</li></ul><p><b>Qualifications:</b></p><ul><li>Ability to quickly adapt to changes in timelines and sequence.</li><li>Technical Product Expertise of Cova products.</li><li>Ability to multi-task and support multiple customers simultaneously.</li><li>Clearly and effectively communicate to clients and internal stakeholders both via telephone and email.</li><li>A passion and excellent track record for problem solving.</li><li>Minimum 2 years of experience on a support desk</li><li>Self- driven, motivated, and able to work both independently and in a team environment.</li><li>Strong teamwork and collaboration skills.</li><li>College degree preferred</li><li>Support Desk experience required</li></ul><p><b>30-Day Goal:</b></p><p>Within 30 days the ideal candidate will be heavily immersed in the Cova platform and have a deep understanding of internal support systems.</p><p><b>60-Day Goal:</b></p><p>Within 60 days the Tier 2 Agent will be actively taking calls, chats and emails for both Tier 1 and Tier issues.</p><p><b>90-Day Goal:</b></p><p>Within 90 days, the Tier 2 agent will be working independently and be able to support on call, weekend hours and provide backup for the Technical Support Lead as needed.</p><p><b>What Really Matters:</b></p><p>A lot can be learned or trained, but there are a few things that can’t.</p><ul><li> Strongly self-motivated with a drive to succeed</li><li> Caring about our clients and their customers</li><li> Being able to collaborate with others to ensure that we all succeed together</li></ul><p><b>Want to Join the Team?</b></p><p>If you’re interested in a career with Cova and are committed to striving for success, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.</p><p>We are a hybrid work environment, remote and in-office for all employees in an office city. For those who are unvaccinated, individuals are required to rapid test twice a week to come into the office. For those who are vaccinated, verification (one-time) to come into the office is required. For all additional onsite attendance at any meetings, events, celebrations, vaccination is required.</p></div><p></p></div>","company":{"companyType":"Private/Established","name":"Cova Software","logoUrl":"/logos/cova-b39131d05d23e1c5868028563395b3d8.png"},"location":{"country":"Canada","address":"Vancouver, BC","city":"Vancouver","stateProvince":"BC"},"frontendLink":"/job-posting/cova-software/cova-customer-support-agent-tier-2/a4f8c0ff1b2c058a02e3fb1dc7c32cd7","title":"Cova - Customer Support Agent, Tier 2","category":"Information Technology & Services","hash":"a4f8c0ff1b2c058a02e3fb1dc7c32cd7","postingUrl":"https://ca.indeed.com/job/cova-customer-support-agent-tier-2-9064a8be39a3d628"},{"function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p></p><div><p><b>About Cova:</b></p><p>Cova has been the fastest growing software solutions company in the history of the legal cannabis industry and is now the #1 POS in North America. After launching commercially less than 4 years ago, we surpassed over 50 other companies as the industry preference. Through constant product innovation, execution of a clear growth strategy and high integrity in everything we do, Cova delivers a premium service to its clients.</p><p>We design and build products on an open API architecture platform that elevates the dispensary retail experience. Our point-of-sale solution (POS) is purpose-built for cannabis retail and is based on years of experience in high growth/high complexity industries.</p><p>The legal marijuana market is on a fast growth trajectory with more new states legalizing every year. 5 more just passed in Nov 2020 and 2 additional states legislatively opted for retail operations in 2021.</p><p>Cova operates as a young company that spun out of a solid, well-established 20+-year-old software company called iQmetrix. Collectively, our software can be found in over 20,000 stores across North America in several verticals, and we support retailers with one location and others who have thousands. Cova has invested heavily to have the industry-leading platform for enterprises and is technologically ahead of where the industry is heading.</p><p>Let's shape the next generation of cannabis retailers together, and own it.</p><p><b>Reports To:</b> Cova Technical Support Lead</p><p><b>Team Description:</b></p><p>The Cova Support team is a group of out of the box thinkers who actively problem solve and provide industry leading customer service via phone, chat and email communications. We are customer centric and strive to delivery the best possible experience during every customer touchpoint.</p><p><b>Job Summary:</b></p><p>Tier 2 agents will report to the Technical Support Lead and focus on addressing issues that the Tier 1 team members were unable to solve on their own, as well as helping to address Tier 1 issues when the team requires assistance with regular tickets. Tier 2 agents will be responsible for communicating with the development team in a timely manner to resolve tier 2 issues. In addition, the candidate would be expected to fill in for some of the Technical Support Lead’s duties on days when they are unavailable, such as creating parent tickets and managing voicemail settings during service disruptions. Tier 2 agents will additional be expected to share their knowledge to contribute to helping answer internal support questions for other team members, alongside the Technical Support Lead.<br /><br />Tier 2 agents should expect to continue to participate in the on-call process that Tier 1 agents are part of, as well as working weekends when scheduled. Tier 2 agents would continue to spend part of their day taking calls/chats/email tickets in the same manner as Tier 1 agents.</p><p><b>Responsibilities:</b></p><ul><li>Participating in the training of new Tier 1 agents.</li><li>Supporting Tier 1 agents by sharing knowledge and helping other agents grow.</li><li>Addressing technical knowledge and skill gaps on the team and working to close these gaps by communicating with the Technical Support Lead.</li><li>Working collaboratively across departments to resolve Tier 2 tickets in a timely manner.</li><li>Providing expert product and service support.</li><li>Acting as an escalation point for additional technical support and advanced troubleshooting.</li><li>Managing tickets, ticket triage and driving tickets to resolution within established SLA parameters.</li><li>Working escalated tickets through Zendesk and DevOps to find resolution and causality of issues.</li><li>Communicating directly with clients for troubleshooting and investigation to facilitate faster resolution times.</li><li>Escalating identified defects and issues through to Product development teams.</li><li>Responsible for communication of progress, updates and resolutions to clients and team members.</li><li>Maintaining an advanced knowledge of Cova product as a Subject Matter Expert.</li></ul><p><b>Qualifications:</b></p><ul><li>Ability to quickly adapt to changes in timelines and sequence.</li><li>Technical Product Expertise of Cova products.</li><li>Ability to multi-task and support multiple customers simultaneously.</li><li>Clearly and effectively communicate to clients and internal stakeholders both via telephone and email.</li><li>A passion and excellent track record for problem solving.</li><li>Minimum 2 years of experience on a support desk</li><li>Self- driven, motivated, and able to work both independently and in a team environment.</li><li>Strong teamwork and collaboration skills.</li><li>College degree preferred</li><li>Support Desk experience required</li></ul><p><b>30-Day Goal:</b></p><p>Within 30 days the ideal candidate will be heavily immersed in the Cova platform and have a deep understanding of internal support systems.</p><p><b>60-Day Goal:</b></p><p>Within 60 days the Tier 2 Agent will be actively taking calls, chats and emails for both Tier 1 and Tier issues.</p><p><b>90-Day Goal:</b></p><p>Within 90 days, the Tier 2 agent will be working independently and be able to support on call, weekend hours and provide backup for the Technical Support Lead as needed.</p><p><b>What Really Matters:</b></p><p>A lot can be learned or trained, but there are a few things that can’t.</p><ul><li> Strongly self-motivated with a drive to succeed</li><li> Caring about our clients and their customers</li><li> Being able to collaborate with others to ensure that we all succeed together</li></ul><p><b>Want to Join the Team?</b></p><p>If you’re interested in a career with Cova and are committed to striving for success, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.</p><p>We are a hybrid work environment, remote and in-office for all employees in an office city. For those who are unvaccinated, individuals are required to rapid test twice a week to come into the office. For those who are vaccinated, verification (one-time) to come into the office is required. For all additional onsite attendance at any meetings, events, celebrations, vaccination is required.</p></div><p></p></div>","company":{"companyType":"Private/Established","name":"Cova Software","logoUrl":"/logos/cova-b39131d05d23e1c5868028563395b3d8.png"},"location":{"country":"Canada","address":"Regina, SK","city":"Regina","stateProvince":"SK"},"frontendLink":"/job-posting/cova-software/cova-customer-support-agent-tier-2/7e4da3d410e155c301c139d30440f205","title":"Cova - Customer Support Agent, Tier 2","category":"Information Technology & Services","hash":"7e4da3d410e155c301c139d30440f205","postingUrl":"https://ca.indeed.com/job/cova-customer-support-agent-tier-2-f8c095982b1eb58d"},{"employmentType":"Full-time, Part-time","function":["Science"],"postedOn":"17 hours ago","description":"<div><p>Responsible for assisting extraction technicians through the preparation of raw materials, cleaning of equipment and accessories, waste disposal, accurate weight recording, and detailed record keeping. The ideal candidate will demonstrate basic attention to detail, strong organizational skills, has the ability to work with other team members as well as by oneself and has the ability to read and interpret written and oral instructions.</p><p><b>Essential Functions: </b></p><p>Preparation of raw materials for extraction by breaking down and packing into appropriate vessels. Assist extraction technician in disassembly and reassembly of closed loop systems. Cleaning of extraction equipment, stations, and raw material vessels. Creating detailed and accurate records of each production batch prepared. Post extraction waste recording and disposal.</p><p><b>Must haves: </b></p><p>· Experience following instructions and pre-established guidelines to perform critical job functions.</p><p>· 18 years of age or older</p><p>· Ability to lift 50 lbs.</p><p>· Self-motivated with the ability to work effectively as a team. Perform miscellaneous tasks as assigned.</p><p>· Comfortable using hand tools</p><p><b>Preferred but not required: </b></p><p>· Experience in the industrial hemp industry</p><p>· The ability to work a variety of different shifts as needed.'<br />'<br />Benefit Conditions:</p><ul><li>Waiting period may apply</li></ul><p>This Company Describes Its Culture as:</p><ul><li>Outcome-oriented -- results-focused with strong performance culture</li><li>Stable -- traditional, stable, strong processes</li><li>Team-oriented -- cooperative and collaborative</li></ul><p>This Job Is:</p><ul><li>A job for which military experienced candidates are encouraged to apply</li><li>Open to applicants who do not have a high school diploma/GED</li><li>A good job for someone just entering the workforce or returning to the workforce with limited experience and education</li><li>Open to applicants who do not have a college diploma</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $12.00 - $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li><li>Referral program</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Signing bonus</li></ul><p>Pay may depend on skills and/or qualifications</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Globex Extraction Services","logoUrl":"/logos/globex-extraction-services-9f2fc880d47a5b05f41e4a5ce91930b3.png"},"location":{"country":"United States","address":"Loveland, CO 80537","city":"Loveland","stateProvince":"CO"},"frontendLink":"/job-posting/globex-extraction-services/jr-extraction-tech/3a1385d46d356d764a63a2f558cf39f1","title":"Jr. Extraction Tech","category":"Medical & Healthcare","hash":"3a1385d46d356d764a63a2f558cf39f1","postingUrl":"https://www.indeed.com/job/jr-extraction-tech-892c745d26ac9bd7"},{"function":["Data & Analytics"],"postedOn":"20 hours ago","description":"<div>The Company<br /><b>At Canopy Growth, our mission is clear:</b> improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.<br />With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.<br />Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!<br /><br />The Opportunity<br /><br />Canopy Growth is currently seeking experienced Business Analysts to join the IT Business Solutions team. In this role, the Business Analyst will work closely with the business subject matter experts to collect business requirements and implement best in class IT solutions.<br />From project initiation through to execution and post implementation support, the business analyst will use their excellent communication skills and positive customer service-oriented attitude to ensure that IT is continually enabling the business to achieve their strategic objectives.<br /><br />To be successful in this role, you will have<br /><ul><li>Outstanding oral communication and presentation skills</li><li>Strong problem-solving abilities</li><li>Exposure to a wide range of technology spaces</li></ul>Responsibilities<br /><ul><li>Review new requests from business partners and determine the appropriate next steps</li><li>Solicit and capture business requirements from business stakeholders</li><li>Document the AS-IS and TO-BE business states</li><li>Develop and lead process design or improvement initiatives within fast-paced environment</li><li>Work cross-functionally to create flow diagrams for user flows, system flows, and processes to help identify risks, dependencies, and requirements.</li><li>Design process flow &amp; organizational designs</li><li>Maintain comprehensive project management documentation</li><li>Facilitate and participate in user acceptance testing</li><li>Provide 3rd level support for system related issues</li><li>Business user training for system rollouts</li><li>Follow IT project lifecycle management processes</li><li>Translate technical details to business partners and vice versa</li><li>Other duties as assigned</li></ul>Experience<br /><ul><li>Understanding of the consumer-packaged goods and/or cannabis industry</li><li>Experience on large and complex technology projects with a focus in the cannabis or consumer packaged goods industry</li><li>Ability to present complex information clearly and concisely.</li><li>Solid presentation, facilitation, interview, and workshop facilitation.</li><li>Self-motivated, strong analytical skills</li><li>Experience working on both COTS and software development teams</li><li>Data analysis skills and the ability to find insights within the data</li><li>An understanding of some of these documentation formats – use cases, sequence diagrams, DFD, swim lane diagrams, etc</li><li>Creating functional specifications to document the technical solutions which will meet the business requirements</li></ul>Other Details<br />This is a full-time role based out of Smiths Falls, ON. Remote candidates will be considered.<br /><br />We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.<br />Canopy Growth welcomes and encourages applications from people with disabilities.<br />Accommodations are available upon request for candidates taking part in all aspects of the selection process.<br /><b>One last note:</b> the chosen applicant will be required to successfully complete background and reference checks.<br />Thank you so much for your interest in Canopy Growth.</div>","company":{"companyType":"Public/Established","name":"Canopy Growth Corporation","logoUrl":"/logos/canopy-growth-corporation-4824ec81067c68cbe6c52ae1676e4cd3.jpeg"},"location":{"country":"Canada","address":"Smiths Falls, ON","city":"Smiths Falls","stateProvince":"ON"},"frontendLink":"/job-posting/canopy-growth-corporation/it-business-analyst/2bbbc3576d9db7346193e39d1adcc698","title":"IT Business Analyst","category":"Medical & Healthcare","hash":"2bbbc3576d9db7346193e39d1adcc698","postingUrl":"https://ca.indeed.com/job/it-business-analyst-efdae07c50127c0d"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"18 hours ago","description":"<div><p>Lightscale Labs is Portland’s premier environmental chemistry lab for cannabis testing, and we are looking for an outgoing Front Desk Administrator/Operations Assistant. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.</p><p>The ideal candidate will have a friendly and easy going personality while also being very professional, detail oriented and organized. A customer-oriented approach is essential and you should be able to manage customer concerns and provide accurate information regarding our pricing and turnaround times.</p><p>This role will be responsible for coordinating the flow of information and activities related to front desk operations. This is a great role for someone who likes to engage in a variety of tasks, demonstrate superior organizational skills, and interact with a variety of people while accomplishing recurring work tasks essential to company operations.</p><p>Areas of responsibility</p><ul><li>Prepare lobby area for opening and closing each day</li><li>Responsible for answering and distributing incoming calls and messages</li><li>Answer customer questions regarding testing services, pricing, and sample request both over the phone and in-person</li><li>Assist in operations support as needed</li><li>Check-in sample packages in Metrc, take photos of cannabis/hemp items</li><li>Assist walk-in customers and submit all mail-in orders in our system</li><li>Learn how to invoice customers using QuickBooks</li><li>Learn OLCC rules and regulations regarding cannabis/hemp testing</li><li>Receive packages and distribute them, prepare outgoing mail</li><li>Monitor office supplies and place orders each week</li><li>Keep updated records and files</li><li>Prepare coffee and keep kitchen area stocked and tidy</li></ul><p>Required skills and qualifications</p><ul><li>High school diploma: Associates Degree in office administration or relevant field experience is preferred</li><li>Must be 21+ years or older</li><li>Prior work experience in a customer service-oriented position</li><li>Proficient with Adobe, Microsoft Office (especially Excel and Word); willingness to learn other software programs</li><li>Basic bookkeeping skills</li><li>Willing to learn OLCC cannabis/hemp rules and regulations</li><li>Exceptional organizational skills and must be detail oriented</li></ul><p><b>HOW TO APPLY: Please provide your cover letter and attach your resume. You are welcome to drop off your resume Monday, Wednesday or Friday from 10am-3pm. Please no phone calls.</b></p><p>Lightscale Labs is an equal opportunity employer committed to maintaining a safe and professional work environment.</p><p>Salary: $45,000/year</p><p>Health benefits included</p><p>Full-time/hours: Monday – Friday</p><p>This is not a remote position</p><p>Job Type: Full-time</p><p>Pay: $45,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Lightscale Labs","logoUrl":"/logos/lightscale-labs-e852688f10b1cfba8f6b88dcb3e9944a.png"},"location":{"country":"United States","address":"Portland, OR 97227","city":"Portland","stateProvince":"OR"},"frontendLink":"/job-posting/lightscale-labs/front-desk-administrator-operations-assistant/fd6e9d97cd5f6f7f74354dcaa3b7364e","title":"Front Desk Administrator/Operations Assistant","category":"Medical & Healthcare","hash":"fd6e9d97cd5f6f7f74354dcaa3b7364e","postingUrl":"https://www.indeed.com/job/front-desk-administratoroperations-assistant-d449fde8db842da8"},{"salaries":[{"salaryStart":"$22k","salaryEnd":"$39k","currency":"US","source":"ZipRecruiter","position":"Customer Support Agent","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Support-Agent-Salary-in-Dallas,TX"},{"salaryStart":"$28k","salaryEnd":"$69k","currency":"US","source":"Glassdoor","position":"FiOS Technical Support Agent","type":"per year","url":"https://www.glassdoor.com/Salaries/dallas-fios-technical-support-agent-salary-SRCH_IL.0,6_IM218_KO7,35.htm"},{"salaryStart":"$28k","salaryEnd":"$47k","currency":"US","source":"Salary.com","position":"Technical Customer Support Representative - Tier 1","type":"per year","url":"https://www.salary.com/research/salary/alternate/technical-customer-support-representative-tier-1-salary/dallas-tx"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"13 days ago","description":"<div><p><b>Overview:</b></p><p>If you're looking for a predictable job at a big established company, you can stop reading now. If you're interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading</p><p><b>About the Company:</b></p><p>Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZE's best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>• Texas (DFW area)</p><p>• Colorado (Denver and Colorado Springs</p><p>• Arizona (Phoenix)</p><p>• Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.</p><p>• Answer real-time requests via phone or chat, creating tickets in our ticket system.</p><p>• Escalate tickets to Tier 2 in a warm hand-off as needed.</p><p>• Learn our data migration process for new customers and perform data migrations as needed.</p><p>• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.</p><p>• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.</p><p>• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.</p><p>• Educate customers on best practices specific to their business needs</p><p>• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.</p><p>• Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>• Proven track record of production</p><p>• Bachelors degree</p><p>• 2-5 years of experience in software technical support</p><p>• Ability to work from home with full efficacy</p><p>• Quiet place to work with a solid internet connection</p><p>• Excellent communication skills as a remote employee</p><p>• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.</p><p>• Self-motivated with the ability to work well both independently and within a team.</p><p><b>Bonus Points:</b></p><p>• Cannabis industry experience in cultivation, distribution, or dispensary/delivery</p><p>• Experience in supporting a delivery service or inventory management SAAS solution</p><p>• SAAS startup experience a plus</p><p>• QA or software testing experience</p><p><b>Benefits and Perks:</b></p><p>• Health, Dental, Vision, Life, Disability, 401K</p><p>• Work from home</p><p>• Paid time off (Vacation, Sick, Holidays)</p><p>• Competitive salary</p><p>• A real chance to help shape the growing cannabis industry</p><p>• Work with smart people in a fast-paced environment</p><p>Remote Work with Corporate Offices Located in Newport Beach, CA.</p><p>Powered by JazzHR</p><p>ZhKTAcHg0i</p></div>","company":{"companyType":"Private/Growth","name":"BLAZE","logoUrl":"/logos/blaze-838bb78e87cd13284505f57479271443.png"},"location":{"country":"United States","address":"Dallas, TX, USA","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/blaze/technical-support-agent/986fecd737970b992a41d915a33ec2bb","title":"Technical Support Agent","category":"Information Technology & Services","hash":"986fecd737970b992a41d915a33ec2bb","postingUrl":"https://us.bebee.com/job/20211126-74adb5b4cabfdbf3840a0723c3088900","salary":"$22k - $39k"},{"salaries":[{"salaryStart":"$49k","salaryEnd":"$94k","currency":"US","source":"Salary.com","position":"Customer Success Representative","type":"per year","url":"https://www.salary.com/research/salary/alternate/customer-success-representative-salary/los-angeles-ca"},{"salaryStart":"$54k","salaryEnd":"$57k","currency":"US","source":"Glassdoor","position":"Customer Success Specialist","type":"per year","url":"https://www.glassdoor.co.in/Salary/Weedmaps-Customer-Success-Specialist-Los-Angeles-Salaries-EJI_IE1013617.0,8_KO9,36_IL.37,48_IM508.htm"},{"salaryStart":"$43k","salaryEnd":"$180k","currency":"US","source":"Built In LA","position":"Client Success Manager","type":"per year","url":"https://www.builtinla.com/salaries/sales/client-success-manager/los-angeles"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>Customer Success Representative</p><p><b>Overview:</b></p><p>The Customer Success team helps our customers be successful using Weedmaps to grow their business</p><p>We are looking for a Customer Success Representative to help scale in new markets while partnering with our customers to achieve their business outcomes, and demonstrate the value of Weedmaps.</p><p>You will work with their teammates and clients to understand client goals and objectives, increase product adoption and usage, and identify solutions with the use of empathy and critical thinking skills.</p><p>The right person will have a strong background in delivering solutions to meet client needs and using creativity to help our customers think outside the box.</p><p><b>The impact you'll make:</b></p><p>Develop and nurture SMB customer accounts and conduct seamless handoff to Large client services</p><p>Lead the onboarding and discovery phase with SMB customers to understand their business, its pain points, and its goals for using WM Business.</p><p>Responsible for leading new WM Business clients through the onboarding program maintaining the consultative discovery process by understanding how the business currently operates and its pain points; enter detailed notes into our sales CRM.</p><p>Maintain a program of monthly (at a minimum) touch points with each client in your book to review their results on platform, conduct ongoing discovery to learn current priorities/goals, and discuss opportunities to improve their use of WM Business</p><p>During onboarding and beyond, responsible for continuously improving client maturity on the platform (e.g. best practices, live menu, product adoption, order volume, etc.)</p><p>Clearly translate a client's actual or potential ad spend into return on ad spend (ROAS).</p><p>Collect and submit real time qualitative feedback from clients around opportunities to improve our products and process</p><p><b>What you've accomplished:</b></p><p>BS / BA Degree or equivalent experience</p><p>3+ years experience in client success, technical support, sales, or other customer-facing roles.</p><p>Experience with Salesforce CRM preferred</p><p>Experience with digital advertising or B2B SaaS products preferred</p><p>Strong communication skills with clients by phone and video while handling difficult and strategic conversations</p><p>Familiarity and interest in digital media, sales, and operations with an interest in the cannabis industry</p><p>Comfort with, and ability to operate in an accelerated, iterative pace in a dynamic environment</p><p>Data-driven mindset with experience leveraging analytics, reports, and trends to increase product adoption and usage.</p><p>Strong planning and organizational skills</p><p>Bilingual in Spanish is a plus</p><p><b>Our 2022 Benefits:</b></p><p>100% Paid employee monthly Medical, Dental and Vision premiums AND 80% paid dependent monthly premiums</p><p>HMO options through Kaiser and Anthem (California Residents only)</p><p>HDHP with HSA and PPO options offered through Anthem</p><p>Company-paid Basic Life/AD&amp;D (Accidental Death and Dismemberment) coverage, up to 1x your salary ($250,000 maximum)</p><p>401(k)</p><p>Retirement Plan: 100% match on the first 1%. 50% match from 2-6% of employee contributions</p><p>3 weeks PTO (accrued) and 5 sick days (immediate)</p><p>Supplemental, voluntary benefits</p><p>Kindbody (family planning/fertility) including to $10,000 towards cash-pay services</p><p>Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year</p><p>Flexible Spending Accounts (Medical, Dependent, Transit and Parking)</p><p>Voluntary Life Insurance</p><p>Critical Illness</p><p>Accident Insurance</p><p>Short- and long-term disability</p><p>Pet Insurance</p><p>Company- paid identity theft protection</p><p>Rocket Lawyer legal services platform</p><p>Paid parental leave</p><p>Reimbursements for home office setup and monthly WiFi</p><p><b>Our Culture:</b></p><p>Catered lunch and snacks provided while working in the office</p><p>Snack boxes sent straight to your door during work-from-home</p><p>Casual work environment, read no fancy clothes required, but you are free to dress to the nines</p><p>Monthly virtual happy hours</p><p>Weedmaps is an Equal Opportunity Employer.</p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.</p><p>We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come.</p><p>Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit</p><p>Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.</p><p><b>About Weedmaps:</b></p><p>Founded in 2008, WM Technology is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business.</p><p>The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry.</p><p>Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.</p><p>WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide.</p><p>Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.</p><p>Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at .</p><p>#LI-REMOTE #WMFromAnywhere</p><p><b>Job Type:</b></p><p>Full-time</p></div>","company":{"website":"weedmaps.com","companyType":"Private/Established","name":"Weedmaps","logoUrl":"/logos/weedmaps-91e1d872260508afeaf6f1955f0ae1bf.jpeg"},"location":{"country":"United States","address":"Los Angeles, CA, USA","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/weedmaps/customer-success-representative/47b5a6928f042b884fe81a2ad33c9442","title":"Customer Success Representative","category":"Information Technology & Services","hash":"47b5a6928f042b884fe81a2ad33c9442","postingUrl":"https://us.bebee.com/job/20211207-c8ffc247f48c379f4f5d0ed81eeb2bd6","salary":"$49k - $94k"},{"salaries":[{"salaryStart":"$29k","salaryEnd":"$50k","currency":"US","source":"ZipRecruiter","position":"Customer Experience Associate","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Experience-Associate-Salary-in-Danbury,CT"},{"salaryStart":"$52k","salaryEnd":"$86k","currency":"US","source":"Salary.com","position":"Customer Experience Lead","type":"per year","url":"https://www.salary.com/research/salary/recruiting/customer-experience-lead-salary/milford-ct"},{"salaryStart":"$37k","salaryEnd":"$61k","currency":"US","source":"Glassdoor","position":"Customer Experience Specialist","type":"per year","url":"https://www.glassdoor.com/Salaries/new-york-city-customer-experience-specialist-salary-SRCH_IL.0,13_IM615_KO14,44.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>Position Description</p><p>Is this job for you?</p><p>We are a rapidly expanding team looking for motivated individuals to help us grow and improve our customer experience workflow. The right candidate for this role will be someone who is technologically savvy and comfortable communicating directly with customers via phone and email. The right candidate will also have strong writing and analytical skills to efficiently solve customer issues. This individual will be a core part of our customer experience team and should feel comfortable working with multiple systems and providing recommended changes to processes as she/he sees fit.</p><p><b>Key Responsibilities:</b></p><p>Communicate with customers via email, phone and other channels as needed (i.e. live chat, google business, fb messenger, etc.)</p><p>Your primary job duty is to focus on customer satisfaction. You will work closely within the CX team to determine customers' needs and efficiently provide direct support or information to customers as needed.</p><p>You will be responsible for facilitating customer orders over the phone and be proactive with implementing service improvements.</p><p>You will work alongside our dispensary/retail teams from across the state using our ordering platform and internal communication tools to provide the best service possible to our customers.</p><p>Learn and utilize all internal systems: CRM, Point of Sale, Woocommerce, Appointment Scheduling, Company-Wide Chat.</p><p>Participate in weekly knowledge sessions and touch-bases with our front office manager to learn customer service techniques as well as upcoming consumer-facing service changes at the business.</p><p>You will come to understand our customer journey and support workflow, current trends in cannabis regulations and products in New York, and best practices around ensuring customer satisfaction.</p><p>Collecting and acting upon customer perceptions of the Etain brand (including products, services, and personnel) is invaluable to our business. You will help us improve our customer experience, operations, product designs, marketing, and tech stack by providing detailed notes and feedback from customer interactions.</p><p><b>Must-have qualifications include:</b></p><p>People/Relationship-Oriented but with an analytical bent</p><p>Excellent written and verbal communication skills</p><p>Technologically savvy; you will be working across multiple systems and must be comfortable with data entry and the use of modern communication platforms</p><p>Ability to communicate articulately, confidently and professionally with customers</p><p>Ability to utilize active listening skills in order to take control and resolve challenges at hand</p><p>Adapt quickly to changing customer expectations and needs as well as internal processes</p><p>Ability to work autonomously and productively in a fast-moving environment</p><p>Jack of all trades; someone willing to learn and collaborate with different departments</p><p>Creative and critical thinker</p><p>Reliable, friendly, a true team-player and self-starter with a strong work ethic</p><p>Excellent attention to detail</p><p>Interest in and knowledge of retail a plus</p><p>About us</p><p>Etain Health is New York's only family-run, women owned and operated medical marijuana company. We are committed to manufacturing clean, safe, and consistent medical marijuana products for the patients of New York State.</p><p>Etain was founded in honor of the matriarch of our family, Frances Granny Fanny Keeffe: during her battle with ALS we saw first-hand the strength and comfort that medical marijuana could provide.</p><p>Our mantra, Take a moment with Etain, embodies the spirit and belief that our company meets the diverse needs of our community by delivering the highest quality and purest products. We want our customers to feel good about investing in their health and wellbeing.</p><p>Etain was one of the original five licensees in New York in 2015 and now has dispensaries in Yonkers, Kingston, Syracuse and a flagship in Midtown East in New York City.</p><p>We believe the future of cannabis is diverse, and we execute every day on making that future a reality by doing things differently and fostering diversity and inclusion in the cannabis space.</p><p>Our passionate, women-led organization shares a singular goal: to deliver on our promise of simplicity, care, and trust</p></div>","company":{"companyType":"Private/Growth","name":"Etain Health","logoUrl":"/logos/etain-health-5dcdc38aa7d731d7e4ee1d2f0eca3582.jpeg"},"location":{"country":"United States","address":"Redding, CT, USA","city":"Redding","stateProvince":"CT"},"frontendLink":"/job-posting/etain-health/customer-experience/7c4273f64f491f24d0ba709f79304e3d","title":"Customer Experience","category":"Medical & Healthcare","hash":"7c4273f64f491f24d0ba709f79304e3d","postingUrl":"https://us.trabajo.org/job-880-20211204-0dd6c6a9dcaf626ba4f2d0e2bfd46ba7","salary":"$29k - $50k"}]