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Guest Consultant

Green Thumb Las Vegas, NV 89146
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The Role

Essence Vegas announces the invitation to submit resumes/CV's for the position of Part-Time Guest Consultant. Processing of candidates will occur throughout the year on an ongoing basis. The pool of candidates from this recruitment may be used to fill vacancies for the classification of Part-Time Guest Consultant for up to one (1) year.
Our Guest Consultants provide excellent customer service and knowledgeable information on cannabis products to patients and guests. Strives to provide a superior patient experience for all guests at Essence Dispensary.


  • Responsible for patient data, paperwork, and upkeep.
  • Coordinates with the General Manager and Dispensary Manager on operating and inputting into the Essences EVS system.
  • Maintains accurate records of patient's identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.
  • Records, arranges, and packages patient orders.
  • Maintains an organized environment and facility appearance.
  • Welcomes patients and caregivers as they enter the facility.
  • Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.
  • Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the EVS system and with the State's system when implemented.
  • Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.
  • Responds to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.
  • Maintains a basic understanding of the medicine, products, and services provided at Essence.
  • Educates patients and caregivers on the processes of registration, renewals, lost registration documents, etc.
  • Communicates with patients and caregivers about their personal goals in using medical marijuana and provide educational materials and resources for patients and caregivers as needed.
  • Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Nevada.


  • A minimum of two (2) years of cash handling, customer service experience is required. Ideal candidates will have worked directly in a retail environment.
  • Previous experience working in a cannabis retail setting is preferred. • Basic to intermediate understanding of cannabis products, different strains and medical benefits of cannabis use is required
  • Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. • Proven ability to accurately record data.
  • Ability to answer a multi-phone line system.
  • Strong attention to detail with ability to work in a fast paced, high-stress environment.
  • High integrity and honesty.
  • Proficiency in windows-based software and internet navigation.
  • Ability to stand, reach, bend, and crouch repetitively over an extended period of time.
  • Ability to work in ever changing physical conditions.
  • Ability to lift up to 25 lbs at a time.
  • Knowledge of medical marijuana policies and laws.
  • Ability to work independently with little to no supervisor or as part of a team is required.
  • Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.
  • Must be 21 years of age or older

As an employer of more than 100 employees, Green Thumb will be operating in accordance with the Biden Administration's Path Out of the Pandemic should the mandate take effect.

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Strives to provide a superior patient experience for all guests at Essence Dispensary.</div><h2><b>Responsibilities</b></h2><div><ul><li>Responsible for patient data, paperwork, and upkeep.</li><li>Coordinates with the General Manager and Dispensary Manager on operating and inputting into the Essences EVS system.</li><li>Maintains accurate records of patient's identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.</li><li>Records, arranges, and packages patient orders.</li><li>Maintains an organized environment and facility appearance.</li><li>Welcomes patients and caregivers as they enter the facility.</li><li>Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.</li><li>Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the EVS system and with the State's system when implemented.</li><li>Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.</li><li>Responds to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.</li><li>Maintains a basic understanding of the medicine, products, and services provided at Essence.</li><li>Educates patients and caregivers on the processes of registration, renewals, lost registration documents, etc.</li><li>Communicates with patients and caregivers about their personal goals in using medical marijuana and provide educational materials and resources for patients and caregivers as needed.</li><li>Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Nevada.</li></ul><h2><b>Qualifications</b></h2><ul><li>A minimum of two (2) years of cash handling, customer service experience is required. 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He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment. The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.</p><p><b>Scope: </b></p><ul><li>Point of contact (POC) for feature/function and level one support problems originated by supported end-users.</li><li>Provide problem resolution via email and/or live chat response using knowledgebase and template responses that are created to instantly respond to chat sessions and/or email inquiries.</li><li>Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters set by managers/team leads.</li><li>Maintain end-to-end problem ownership of chat and email sessions. Incumbents will be required to handle up to three chat sessions at one time.</li><li>Usage of common commercial off the shelf (COTS) applications such as Salesforce C360, along with other proprietary applications to provide live chat services and email resolution type responses.</li><li>Support various Tier 1 platforms as directed by management/team lead(s).</li></ul><p>Peraton Proprietary Information<b>Qualifications: </b></p><p>Education and Experience Requirements:</p><ul><li>A high school diploma or equivalent, minimally. A two or four-year post-high school degree in a technical field is preferred.</li><li>May hold entry level certification(s) in field of work.</li><li>Must have, a minimum of two years of work experience in a helpdesk or call center environment. Previous experience supporting customers via live chat is preferred.<b>Skills Set: </b></li><li>Candidates must be able to type a minimum 45 WPM.</li><li>Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include:</li></ul><p>o Skype for Businesso Microsoft Outlooko Live Chat and/or any Customer Relationship Management (CRM) software tools. * Possesses the ability to successfully manage and prioritize concurrent task, i.e., handling two chat sessions at one time.</p><ul><li>Showcase the ability to communicate well (orally and in written) when working with the client’s consumers/customers.</li><li>Positive attitude and work ethic are a must.</li><li>Self-motivated.</li><li>Ability to work well alone or within a team setting.<b>Additional Provisions: </b></li><li>Pass both a client mandated clearance process to include drug screening, criminal history and credit checks.</li><li>Please note that any usage and detection of cannabis with or without a prescription will result in a failed US Postal clearance regardless of the legalization under State Laws.</li><li>Once candidate’s resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.</li><li>If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.</li><li>All candidates must be a US Citizen, or have permanent residence status (Green Card).</li><li>Candidate must have lived in the United States for the past 5 years.</li><li>Cannot have more than 6 months’ travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)</li><li>All overtime must be pre-approved in writing by the client manager or his/her designated representative.</li></ul><p>Peraton Proprietary Information * Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time.</p><ul><li>The enforced dress code is business casual when in the office.Place, period of performance and bill rate:</li><li>Hours of support:</li></ul><p>o The standard work week for staff will be 5 days a week and 8 hours per day with a work week of Sun – Thurs or Tues – Sat.o This is shift work - 1st shift is 6am - 2pm, 2nd shift is 2pm - 10pm, 3rd shift is 10pm – 6am. * Location: 2610 Wycliff Road, Ste 201, Raleigh, NC 27607-3073</p><ul><li>PoP: through 6/30/2022</li><li>Work on site: Yes - Currently remote until COVID resides</li></ul><p>Job Type: Full-time</p><p>Salary: $18.00 per hour</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer support: 1 year (Preferred)</li><li>Windows: 1 year (Preferred)</li><li>iOS: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Ramsoft IT Services Private Limited"},"location":{"country":"United States","address":"Raleigh, NC 27607","city":"Raleigh","stateProvince":"NC"},"frontendLink":"/job-posting/ramsoft-it-services-private-limited/call-center-customer-service-representative/2a4d04db1a95bebe4fe4e98d463f7a99","title":"Call Center Customer Service Representative","category":"Retail","hash":"2a4d04db1a95bebe4fe4e98d463f7a99","postingUrl":"https://www.indeed.com/job/call-center-customer-service-representative-606476b221a9a327"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"18 days ago","description":"<div><p>Marijuana Care Clinic is a locally owned and operated, risk-free, Medical Marijuana Recommendation Clinic that is committed to providing the highest quality care and service to all qualifying medical marijuana patients in and around Orlando interested in pursuing the medical benefits of marijuana.</p><p>We are dedicated to improving patients access to medical marijuana by providing honest, knowledgable, and compassionate care. We strive to provide comfortable and personal experience, detailed education, physician/staff guidance and assistance, encourage patient feedback, and hopefully improve patients overall health with a healthy and natural alternative.</p><p><b>Schedule: </b></p><p><b>PART TIME</b></p><p>Tuesdays and Thursdays 8:30 am- 5:30 pm</p><p><b>Required Work Experience: </b></p><ul><li><b>Customer service experience</b></li><li><b>Position requires strong communication skills on the phone and in person, computer literacy, ability to multi-task, be detailed-oriented, and work under pressure in a busy environment.</b></li><li><b>Must be an advocate for Medical Marijuana.</b></li><li><b>Experience in a physician's office is necessary. </b>Previous experience in the Medical Marijuana field preferred, we will provide the necessary education and training.</li></ul><p><b>Front desk/receptionist r</b>esponsibilities include but are not limited to registering patients for their medical marijuana card, HIPAA compliance, personable patient care and education, and office administrative duties.</p><ul><li>Answer/respond high volume calls, texts, and emails</li><li>Maintain high quality care and support for patients, go the extra mile to help others</li><li>Represent business with enthusiasm and professionalism</li><li>Work with EHR software for patient management, scheduling, billing and other tasks</li><li>Develop knowledge of MMJ process, products and dispensaries</li><li>Work efficiently under pressure and in a fast paced environment</li><li>Provide detailed guidance to patients on anything related to medical marijuana</li><li>Complete patient scheduling in accordance with doctors' requirements</li><li>Assist other staff in day-to-day work such as checking in/out patients, scanning and verifying paperwork, shredding, etc.</li><li>Track office supplies</li><li>Must take initiative, follow through and provide positive outcomes</li><li>Assist patients with registration with state Medical Marijuana Website</li><li>Confirm appointments</li><li>Medical Records and HIPPA compliance</li><li>Keep Front Desk and reception area clean</li></ul><p>Events available for extra hours*</p><p>Job Type: Part-time</p><p>Pay: $14.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>10 hour shift</li></ul><p>COVID-19 considerations:<br />All customers and staff are required to wear masks, temperatures taken daily with staff and customers, and common surfaces are sanitized regularly.</p><p>Ability to commute/relocate:</p><ul><li>Clermont, FL: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Required)</li><li>medical clinic: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Spanish (Preferred)</li></ul><p>Shift availability:</p><ul><li>Day Shift (Required)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Marijuana Care Clinic"},"location":{"country":"United States","address":"Clermont, FL 34711","city":"Clermont","stateProvince":"FL"},"frontendLink":"/job-posting/marijuana-care-clinic/customer-service-front-desk/30ab2dda43e2175782cf3e1be26340d3","title":"Customer Service/Front Desk","category":"Medical & Healthcare","hash":"30ab2dda43e2175782cf3e1be26340d3","postingUrl":"https://www.indeed.com/job/customer-servicefront-desk-9596bf5ac962882e"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"18 hours ago","description":"<div><p>Looking to add a full time and part time retail associate to the team that is great in sales for our Liquor &amp; Smoke Shop.</p><p>Only apply if you are over the age of 21 and have general experience in this field. <b>MUST BE 21+ TO APPLY.</b></p><p>Requirements:</p><ul><li>Great customer service &amp; people skills a must</li><li>High energy, positive attitude &amp; demeanor</li><li>Punctual and reliable</li><li>1 year retail and POS experience preferred</li><li>CBD, Vape &amp; Accessories, Tobacco &amp; Accessories and Cannabis Accessories knowledge is a plus</li></ul><p>Job Duties:</p><ul><li>Customer service; Greeting customers</li><li>Responding to questions</li><li>Improving engagement with merchandise and providing outstanding customer service</li><li>General cleaning and upkeep of the store</li><li>Operating cash registers, managing financial transactions, and balancing drawers.</li><li>Achieving established goals.</li></ul><p>***Only send your resume if you're a team player with a good attitude and have worked at your last job for at least 1 year.</p><p>Please send a resume or list of work experience, any other applicable experience/knowledge, availability and two - three business references. We must be able to verify all references by calling the direct line to the business.</p><p>looking for someone to advance to management.</p><p>Schedule:</p><ul><li>8 Hour Shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekends</li></ul><p>Job Type: Full-time</p><p>Pay: $11.00 - $14.00 per hour</p><p>Job Types: Full-time, Part-time</p><p>Job Types: Full-time, Part-time</p><p>Pay: $11.00 - $14.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>On call</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"FERNLEY liquor and smoke"},"location":{"country":"United States","address":"Fernley, NV 89408","city":"Fernley","stateProvince":"NV"},"frontendLink":"/job-posting/fernley-liquor-and-smoke/cashier-customer-service/af6d207ef2f3c0da10be2625c007c9f3","title":"Cashier/Customer Service","category":"Retail","hash":"af6d207ef2f3c0da10be2625c007c9f3","postingUrl":"https://www.indeed.com/job/cashiercustomer-service-c0e8d3d0abab480e"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>We are looking for a reliable Cannabis Delivery Dispatcher to act as a communication point for our customers and drivers. You will receive orders, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Previous dispatching or professional phone experience is required.</p><p><b>Responsibilities</b></p><ul><li>Receive customer calls and record significant information</li><li>Address problems and requests by transmitting information or providing solutions</li><li>Receive and dispatch orders for products or deliveries</li><li>Prioritize calls according to urgency and importance</li><li>Use phone or computer to send vehicles to appropriate locations</li><li>Monitor the route and status of field units to coordinate and prioritize their schedule</li><li>Provide field units with information about orders, traffic, obstacles and requirements</li><li>Enter data in computer system and maintain logs and records of calls, activities and other information</li></ul><p><b>Skills</b></p><ul><li>Proven experience as dispatcher or relevant position</li><li>Tech-savvy with knowledge of relevant methods (CAD)</li><li>Fast typing with experience in data entry</li><li>Knowledge of procedures and guideline for emergency situations</li><li>Proficient in English (oral and written)</li><li>Outstanding organizational and multitasking abilities</li><li>Active listener with excellent communication skills</li><li>Sound judgement and critical thinking</li><li>High school diploma</li><li>Knowledgeable in cannabis products, types, and measurements</li></ul><p>Job Type: Part-time</p><p>Pay: $17.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Work Location: One location</p></div>","company":{"name":"Canna-Couriers"},"location":{"country":"United States","address":"Sacramento, CA","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/canna-couriers/dispatcher-customer-service/0e74fb14ec20d1ab8e537b70cd5a7513","title":"Dispatcher/Customer Service","category":"Supply Chain & Logistics","hash":"0e74fb14ec20d1ab8e537b70cd5a7513","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-f32ab6fad7f5ac5b"},{"employmentType":"Full-time, 10AM-6PM, Weekend Availability","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Green Health Docs helps thousands of patients obtain their Medical Cannabis Certification. We are in over 20 states and we are rapidly expanding into many more states. Our Call Center in Frederick, MD is the glue that holds the company together and we are hiring Call Center Representatives who can join our team and help patients get the best care.</p><p><b>DAILY TASKS: </b></p><ul><li>Book appointments and provide excellent patient care to all clients</li><li>Handle a high volume of incoming calls, texts, and emails from patients looking for more information on Medical Cannabis Certifications</li><li>Schedule patients and prepare charts by using our EMR system (Electronic Medical Record System).</li><li>Understand the laws and regulations for Medical Cannabis Certifications in specific states.</li></ul><p><b>REQUIREMENTS: </b></p><ul><li>Must be able to work in our Frederick office and be on time for each shift</li><li>Must be trainable and motivated to help patients obtain their Medical Cannabis Certifications</li><li>Must have proficient knowledge of technology/computers</li><li>Must be organized and have the patience, discipline and focus to do repetitive tasks well.</li></ul><p>Our Call Center received hundreds of calls/texts daily. Ultimately, we are looking for Call Center Representatives to book patients and take them from \"hello\" to \"you are all set for your appointment\". We have <b>incentive programs</b> to reward Call Center Representatives that exceed our expectations.</p><p><b>CALL CENTER EXPERIENCE IS PREFERRED<i>.</i></b></p><p>Job Type: Full-time, 10AM-6PM, Weekend Availability</p><p>Pay: $16.00 - $18.00 per hour</p><p>Job Type: Full-time</p><p>Pay: $16.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Evening shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Do you have reliable transportation?</li><li>Do you consider yourself to be tech savvy?</li><li>Are you available to work on 10am-6pm on weekdays and some weekend days?</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"Green Health Docs","logoUrl":"/logos/green-health-docs-3e41dc7cdf3585c0554f74969afefbd5.png"},"location":{"country":"United States","address":"Frederick, MD 21701","city":"Frederick","stateProvince":"MD"},"frontendLink":"/job-posting/green-health-docs/call-center-representative/6c7cd571486623de954f6eb0dc3036b1","title":"Call Center Representative","category":"Medical & Healthcare","hash":"6c7cd571486623de954f6eb0dc3036b1","postingUrl":"https://www.indeed.com/job/call-center-representative-f33504efd3acfa1a"},{"function":["Customer Service"],"postedOn":"3 days ago","description":"<div><div><p>Earth's Healing of Tucson is hiring a Call Center Representative</p><p>5x8 hour shifts must have night and weekend availability</p><br /><p></p><p>FLSA Status: Non-exempt</p><p>Essential Functions: may include, but are not limited to, the following:</p><ul><li>Helpfully assist the public to select &amp; buy products in high volume setting</li><li>Accurately record/process high volume transactions into system</li><li>Verify patient/customer eligibility to make purchases</li><li>Professionally handle disgruntled clients, escalate complaints to management</li><li>Correctly receive &amp; process incoming orders</li><li>Maintain strict confidentiality regarding patient medical information</li><li>Correct use of PPE as required and instructed</li><li>Other duties as requested</li></ul><p>Qualifications/Experience may include, but are not limited to, the following:</p><ul><li>Ability to pass a criminal background check (per state of Arizona requirements)</li><li>At least 21 years of age (per state of Arizona requirements)</li><li>Ability to be on time every day. Ability to work 7 days/week, nights, weekends, holidays</li><li>Ability to communicate in a friendly, compassionate &amp; helpful manner</li><li>Ability to process high volume transactions cheerfully and with accuracy</li><li>Detailed knowledge of cannabis products extremely helpful</li><li>Call center experience preferred</li><li>Knowledge of general office procedures and computer/Internet usage</li><li>Ability to work with a variety of personalities, get along well with others</li><li>Minimum High School diploma</li></ul><p>Working conditions:</p><ul><li>Normal indoor environment</li><li>Noise level: moderate</li></ul><p>Physical Demands:</p><br /><p></p><div><div><div><br /><p>ACTIVITY</p></div><div><p><br />NONE</p></div><div><p><br />UP TO 1/3</p></div><div><p><br />UP TO 2/3</p></div><div><p><br />2/3 AND UP</p></div></div><div><p><br />Stand</p><p><br />x</p></div><div><p><br />Walk</p><p><br />x</p></div><div><p><br />Sit</p><p><br />x</p></div><div><p><br />Talk or Hear</p><p><br />x</p></div><div><p><br />Use hand to touch, handle, feel</p><p><br />x</p></div><div><p><br />Climb or Balance</p></div><div><p><br />Stoop, Kneel, Crouch or Crawl</p></div><p></p><div><p><br />Reach with Hands and Arms</p><p><br />x</p></div></div><br /><p></p><br /><br /><div><div><div><br /><p>LIFTING</p></div><div><p><br />NONE</p></div><div><p><br />UP TO 1/3</p></div><div><p><br />UP TO 2/3</p></div><div><p><br />2/3 AND UP</p></div></div><div><p><br />Up to 10 Pounds</p><div><br /> x</div></div><div><p><br />Up to 25 Pounds</p></div><p></p><div><p><br />Up to 50 Pounds</p></div><div><p><br />Up to 100 Pounds</p></div><div><p><br />More than 100 Pounds</p></div></div><br /><p></p><br /><br /><div><div><p>Verbal communication requirements of this job:</p><div><p><br />Low</p></div><div><p><br />Normal</p><p>x</p></div><div><p><br />High</p></div></div><div></div><div><p><br />Level of hearing required to perform this job:</p><div><p><br />Low</p></div><div><p><br />Normal</p><p>x</p></div><div><p><br />High</p></div></div><div></div><div><p><br />Level of vision required to perform this job:</p><p><br />With or without corrective lenses, close and distance vision, peripheral vision, depth perception, ability to adjust focus required.</p></div></div><br /><div></div><p></p><br /><br /><p>Earth's Healing is an Equal Opportunity Employer. Under the ADA, an individual with a disability must be qualified for the job and be able to perform its essential functions with or without reasonable accommodations.</p><p></p><p>Earth's Healing offers a generous compensation package:</p><p>Medical, dental, vision plans</p><p>Paid sick and paid vacation time</p><p>Paid holidays</p><p>Catered lunches</p><p>Product discounts, a beautiful downtown office and more! Come join our happy team of Healers!</p></div><p></p></div>","company":{"name":"Earths Healing"},"location":{"country":"United States","address":"Tucson, AZ 85714","city":"Tucson","stateProvince":"AZ"},"frontendLink":"/job-posting/earths-healing/call-center-representative/848db51a29fb65fca0e4a07321938c32","title":"Call Center Representative","category":"Retail","hash":"848db51a29fb65fca0e4a07321938c32","postingUrl":"https://www.indeed.com/job/call-center-representative-658f92453def4c83"},{"employmentType":"Full-time , Part-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p><b>COMPANY CULTURE AND MISSION</b><br />Our mission is to empower and create more entrepreneurs of color in the cannabis industry.<br />An industry that once negatively impacted people of color is now used to empower.<br />Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.<br /><b>RESPONSIBILITIES</b><br />Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients while working remotely.<br />You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.</p><p>Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.<br /><b>PERFORMANCE OBJECTIVES</b></p><ul><li><b>Upsell by providing unique deals: </b> Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.</li><li><b>Retain new customers: </b> Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.</li><li><b>Analyze data for personal development: </b> Using company data and personal data to identify opportunities to improve.</li></ul><p><b>MINIMUM QUALIFICATIONS</b><br />Over the age of 21<br />One year of experience in a fast-paced sales environment<br />One year experience in customer service</p><p><b>PREFERRED QUALIFICATION</b><br />BA/BS Degree in Business Management or related field<br />Knowledge of the Cannabis industry</p><p><i>We look forward to reading your application!</i></p><p><i>Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.</i><br /><i>Job Types: Full-time , Part-time</i><br /><i>Pay: $20.00 - $27.00 per hour</i></p><p>Job Types: Full-time, Part-time</p><p>Pay: $20.00 - $27.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>Ability to commute/relocate:</p><ul><li>Los Angeles, CA 90015: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Microsoft Office: 1 year (Preferred)</li><li>Sales: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"Good Tree","logoUrl":"/logos/good-tree-28d9424d80ca801e37621b2f86f2f404.png"},"location":{"country":"United States","address":"Los Angeles, CA 90015","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/good-tree/customer-relations-specialist/a4b24232dffc70edc9b185209cc046de","title":"Customer Relations Specialist","category":"Agriculture & Farming","hash":"a4b24232dffc70edc9b185209cc046de","postingUrl":"https://www.indeed.com/job/customer-relations-specialist-6c44025d33ab3e7d"},{"employmentType":"Part-time, Permanent","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>Doctor Love and Hemp City Mission is currently looking for 2 individuals to join our fantastic team. We are looking for someone who is comfortable working alone until 10pm on closing shifts, is self motivated and has a positive attitude. We also need someone who is comfortable talking to customers in a non-judgemental fashion while getting them the items that they need/require.</p><p>Weekend shifts are an absolute MUST with a day to 2 days during the week.</p><p>Must be 19+ to apply.</p><p>Job Types: Part-time, Permanent<br />Part-time hours: 12-20 per week</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>On call</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li><li>Cash handling: 1 year (preferred)</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Mission, BC","city":"Mission","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/d41284fc180cc913f43f5a12853f7ff0","title":"Customer Service Representative","category":"Retail","hash":"d41284fc180cc913f43f5a12853f7ff0","postingUrl":"https://ca.indeed.com/job/customer-service-representative-0bb1d0d1d925859c"},{"employmentType":"","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p><b>House of Dank is currently seeking a Receptionist for our Fort St location. </b></p><p>The main duty of a Receptionist is to greet and check in customers. The Receptionist is the first person that customers encounter so they set the tone for the store experience.</p><p><b>Responsibilities: </b></p><ul><li>Check in customers with valid ID cards and Medical Marijuana cards</li><li>Answer incoming phone calls, providing general information regarding visiting the store, purchasing product, and location/store hours.</li><li>Communicate with Security, Cannabis Specialists, and Management as needed</li></ul><p><b>Qualifying Skills: </b></p><ul><li>Open availability for varied hours/days, including evenings, weekends, and holidays</li><li>Customer service experience including phone etiquette</li><li>Friendly demeaner under pressure</li><li>Excellent communication skills</li></ul><p><b>Requirements: </b></p><ul><li>Must be 21 years of age of older</li><li>High school diploma or GED preferred</li></ul><p><b>Job Type: </b> Full-time and part-time positions available</p><p><b>Compensation: </b> Hourly wage with merit-based raises plus employee discount</p><p><i>House of Dank is an equal opportunity employer. House of Dank follows all requirements and guidelines provided by the Marijuana Regulatory Agency.</i></p><p>Job Type: Full-time</p><p>Pay: $12.00 - $14.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>COVID-19 considerations:<br />To keep all staff members safe, we have installed safeguards to protect our receptionist and cashiers. We provide face masks, gloves, hand sanitizer and are committed to keeping a safe and sanitized work environment for all.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Front desk: 1 year (Preferred)</li><li>Customer service: 2 years (Required)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"House of Dank - Fort St","logoUrl":"/logos/house-of-dank-8-mile-94d8db1553f844ec508808b6298fb351.jpeg"},"location":{"country":"United States","address":"Detroit, MI 48217","city":"Detroit","stateProvince":"MI"},"frontendLink":"/job-posting/house-of-dank-fort-st/front-desk-receptionist/84379445dfaeff05e84e2891e7fc8cbc","title":"Front Desk Receptionist","category":"Manufacturing","hash":"84379445dfaeff05e84e2891e7fc8cbc","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-029339d6feca085e"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"11 days ago","description":"<div><p>We have an opening for the position of Dispatcher. Candidates must have open availability Thursday - Sunday. There will be potential for other shifts as well.</p><p>Dispatchers are the customer service lead of our organization. Their primary responsibilities include:<br />-Answering phones &amp; product questions<br />-Creating, receiving, processing, packing orders<br />-Creating delivery routes for drivers<br />-Checking / Responding to company emails<br />-Maintaining a clean workspace<br />-Serving as the main point of contact for customers as well as drivers<br />-Verifying IDs prior to delivery</p><p>The right person will have the following skills:<br />-Top quality customer service<br />-Excellent written and verbal communication<br />-Ability to quickly and effectively solve problems<br />-Adaptability to consistent change<br />-MULTITASKING!<br />-Basic cannabis knowledge, and the desire to learn more<br />-Basic algebra<br />-Driving in snow (this is not a delivery driver position, but you are still going to be required to come to work despite poor driving conditions)<br />-A clean federal and state background check</p><p>Job Types: Full-time, Part-time</p><p>Pay: $20.00 - $22.50 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li><li>Tips</li></ul><p>COVID-19 considerations:<br />All staff is required to wear an N-95 mask on the premises (to be provided by the company).</p><p>Ability to commute/relocate:</p><ul><li>Truckee, CA 96161: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Experience:</p><ul><li>Customer service: 3 years (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Winter Greens"},"location":{"country":"United States","address":"Truckee, CA 96161","city":"Truckee","stateProvince":"CA"},"frontendLink":"/job-posting/winter-greens/dispatcher-customer-service/bcc074be3a0d60d2c48f3be0dca46230","title":"Dispatcher/Customer Service","category":"Retail","hash":"bcc074be3a0d60d2c48f3be0dca46230","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-06884fef61fbdf24"},{"employmentType":"Full-time","function":["Retail","Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>About us</b></p><p>Star Buds is part of Schwazze (OTCQX: SHWZ) is executing its vision to become the most admired vertically integrated cannabis company in Colorado and beyond. Our portfolio consists of top-tier licensed brands in extraction, infused-product manufacturing, dispensary operations, consulting, and nutrients, with plans to add cultivation facilities in 2021. Schwazze is led by Colorado cannabis experts with proven experience in product and business development and top-tier executives from Fortune 500 companies. As a leading platform for vertical integration, we believe our ability to deliver best-in-class service and innovative products and services to our customers is the product of the talent, teamwork, and passion of our teams. For more information, please visit our website: www.schwazze.com.</p><p><b>Job Title: </b><b>Front Desk Receptionist</b></p><p><b>Reports to: Store Director</b></p><p><b>Location: Aurora, CO</b></p><p><b>Salary: $14.50 - $17/ hour</b></p><p><b>Position Type: Full-time</b></p><p><b>Position Summary</b></p><p>The receptionist is the first impression of the store to our consumers. The receptionist is primarily responsible for: greeting customers in a friendly manner, compliantly checking IDs in accordance with MED laws and regulations, scanning customers into the POS system, organizing customer queues, signing in visitors to the guest log, communicating product assortment to consumers, upholding Schwazze SOPs, and maintaining cleanliness of the lobby and front of the store area. In addition, the receptionist is responsible for always maintaining a clean and professional appearance. The receptionist answers phone calls in a professional and courteous manner and directs calls to appropriate members of the retail team if needed.</p><p><b>Essential Functions </b></p><p><b>Checking IDs: </b></p><p>- Maintains familiarity with IDs from all over the country and can recognize fraudulent ID cards.</p><p>- Scans IDs into the POS system and confirms that the information on the ID matches the information on the scanner.</p><p>- Upholds MED laws and regulations surrounding what constitutes a valid form of ID.</p><p>- Upholds company SOPs on ID checking.</p><p>- Refuses entry to customers that do not have a valid form of ID, or who are underage.</p><p><b>Organizing Customer Queues: </b></p><p>- Pays close attention to the arrival of customers to ensure that customers are seen in the order that they arrive.</p><p>- Directs online ordering customers to the online ordering check out to avoid long wait-times.</p><p>- Organizes queues in the safest and most efficient way possible to avoid overcrowding or parking lot disruptions.</p><p><b>Answering Phone Calls: </b></p><p>- Takes orders over the phone and communicates orders with the retail team.</p><p>- Answers customer questions quickly and courteously.</p><p>- Directs customer calls to appropriate team members if needed.</p><p>- Directs vendor calls to the retail management team as directed.</p><p><b>Checking in Visitors: </b></p><p>- Utilizes the Visitor Log to compliantly check in visitors to limited access areas such as vendors or inspectors.</p><p>- Verifies with management before admitting visitors into the building.</p><p>- Provides visitors with company visitor badges.</p><p><b>Customer Service: </b></p><p>- Maintains company-wide customer service standards and works to provide top-notch customer service with every interaction.</p><p>- Answers phone calls in a friendly and professional manner.</p><p>- Answers emails in a friendly and professional manner.</p><p>- Acts as the face of the company and creates long-lasting customer relationships.</p><p>- Ensures that all customers are aware of our Loyalty program. Ability to sign up customers quickly and accurately while explaining the features and benefits of Higher Rewards.</p><p><b>Additional Functions</b></p><p>- May be required to cover shifts as needed.</p><p>- May be required to work on holidays.</p><p>- May be required to work on weekends.</p><p><b>Job Specifications</b></p><p>- Knowledge of cannabis products, brands, and various cannabinoids and their subsequent effects.</p><p>- Ability to check customer IDs accurately, compliantly, and comfortably.</p><p>- Ability to communicate effectively and develop effective working relationships with store customers, staff, and owners.</p><p>- Knowledge of office equipment and computer software including word, excel, and POS.</p><p>- Ability to carry / lift up to 40 pounds (100 pounds with assistance).</p><p><b>Requirements</b></p><p>- Minimum 21 years of age</p><p>- Maintain eligibility to work in the cannabis industry</p><p>- Must pass any and all required background checks</p><p>- Previous experience in a retail setting required</p><p>- Previous experience budtending preferred</p><p>- Current active MED badge</p><p>Job Type: Full-time</p><p>Pay: $14.50 - $17.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>12 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Microsoft Office: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>MED BADGE (Required)</li></ul><p>Shift availability:</p><ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Star Buds","logoUrl":"/logos/star-buds-aba7f039058d7e2695a12529ded04136.jpeg"},"location":{"country":"United States","address":"Aurora, CO 80016","city":"Aurora","stateProvince":"CO"},"frontendLink":"/job-posting/star-buds/front-desk-receptionist/9bb9357828001dec8c4eabd440d18e31","title":"Front Desk Receptionist","category":"Retail","hash":"9bb9357828001dec8c4eabd440d18e31","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-1c6ce7f9858d94fb"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"18 hours ago","description":"<div><p><b>Responsibilities</b></p><ul><li>Greet and Check-in customers as they enter</li><li>Verification of customer ID and cannabis card status</li><li>Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</li><li>Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</li><li>Dispense medication and collect payment via POS register (cash, debit, etc)</li><li>Maintain strict controls on product, cash, and patient data at all times</li><li>Stay current with latest industry and product knowledge</li><li>Support all marketing and sales efforts of the company to ensure sales goals are met</li><li>Perform other regular duties related to maintaining a safe and clean retail store environment as needed</li></ul><p><b>Qualifications</b></p><ul><li>High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</li><li>Applicants must be 21 years or older and hold a valid license.</li></ul><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p><i>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</i></p><p>Job Type: Part-time</p><p>Pay: From $15.55 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />For the safety of you and the team, we require proof of COVID-19 vaccination before hire.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Daytona Beach, FL 32117","city":"Daytona Beach","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/c7c0bc5b9e6c912492165db65cb59960","title":"Customer Service Associate","category":"Agriculture & Farming","hash":"c7c0bc5b9e6c912492165db65cb59960","postingUrl":"https://www.indeed.com/job/customer-service-associate-737fdf614606712a"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>Highway 80 Dispensary</b> is currently hiring cannabis enthusiasts and experts to join our amazing family-owned business. Highway 80 Dispensary is a new dispensary located in Dixon, right off the highway. Our store is an exciting, fun, and fast-paced environment.</p><p><i><b>Please attach a cover letter with your resume. Please specify Cannabis </b></i><i><b>experience and </b></i><b><i>knowledge detailing your availability for morning and night. Must be able to work weekends.</i></b></p><p><b>Highway 80 Dispensary</b> is currently hiring for <b>Call Center Agents </b></p><p>Our <b>Call Center Agents</b> must provide a immersive shopping experience over the phone to our customers. Delivering excellent customer service, explaining a variety of different products and making suggestions. While maintaining a capacity to listen, problem solve and multitask.</p><p><b>Employee Perks: </b>Product samples, large employee discounts, $500 Employee of the Month bonuses, merchandise from vendors, and more.</p><p>If you are applying to multiple position for Highway 80 Dispensary, please specify which positions you are applying for on your cover letter.</p><p>Job Type: Full-time</p><p>Pay: $14.00 - $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Night shift</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />Following all covid precautions set by the county</p><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Shift availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Highway 80 Dispensary"},"location":{"country":"United States","address":"Dixon, CA 95620","city":"Dixon","stateProvince":"CA"},"frontendLink":"/job-posting/highway-80-dispensary/call-center-agent/6fc346105037087e7b2802fa89462130","title":"Call Center Agent","category":"Retail","hash":"6fc346105037087e7b2802fa89462130","postingUrl":"https://www.indeed.com/job/call-center-agent-9bf3efa763f90ba2"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"15 days ago","description":"<div><p>Job Summary -</p><p>The Customer Service Representative (\"CSR\") must provide superior support, interaction, and educational guidance to LRP customers. The CSR will be cross trained to perform all roles of a LRP CSR which includes Checkout Associate, Floor Sales Associate, Guest Relations, Order Fulfillment. The CSR operates with direct supervision from the GM.</p><p>Tasks and Responsibilities –</p><ul><li><b>1. Checkout Associate Core Responsibilities: </b></li><li>Process cash and debit payments for in-store and online customer purchases, while ensuring all orders are properly secured and have POS receipt attached to or put inside of exit bag.</li><li>Maintain organization and cleanliness of cashier counter and personal workspaces.</li><li>Follow LRP Cash Handling Policy and Procedures/counting POS drawer at end of shift.</li><li>Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.</li><li>Maintain awareness of customer input and suggest changes to improve services or products.</li><li><b>2. Floor Sales Associate Core Responsibilities: </b></li><li>Greet customers as they enter the dispensary.</li><li>Engage, upsell, connect with customers.</li><li>Ability to place order on tablet.</li><li>Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.</li><li>Maintain awareness of customer input and suggest changes to improve services or products.</li><li><b>3. Guest Relations (“GR”) Core Responsibilities: </b></li><li>Communicate with LRP personnel to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.</li><li>Check in customers by scanning government issued photo ID.</li><li>Direct visitors or vendors to the appropriate entrance; (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).</li><li>Answer incoming phone calls.</li><li>Monitor surveillance cameras located in Guest Relations.</li><li>Alert LRP personnel of curbside pickups.</li><li>Maintain organization and cleanliness of GR.</li><li>Record specific customer requests on Guest Relations call log when applicable, and contacting that customer to communicate previous requests, if applicable.</li><li><b>4. Order Fulfillment Core Responsibilities: </b></li><li>Package customer orders for curbside pickup, online orders, and in-store orders via Dutchie.</li><li>Package customer orders while ensuring the correct quantities and product are placed in exit bag.</li><li>Maintain quality and appearance of product by double checking for expired dates.</li><li>Assist with notifying MOD of inventory levels to ensure accurate menu information.</li><li>Maintain organization and cleanliness of Fulfillment vault.</li><li><b>Order Fulfillment may also include role of Curbside Core Responsibilities: </b></li><li>Assist with Order Fulfillment duties between pickups.</li><li>Monitor surveillance cameras and Dutchie tablet located in Fulfillment vault for any curbside arrivals.</li><li>Greet customer at their vehicle and verify their government issued photo ID, then process debit transaction via card terminal. (If customer has cash, escort them inside to a Checkout Associate)</li><li>Once debit transaction is approved, finish transaction on Curbside register located in the store.</li><li>Ensure all orders are properly secured and have POS receipt attached to or put inside of exit bag then bring orders to customers’ vehicle.</li><li>Follow LRP Cash Handling Policy and Procedures/counting Curbside drawer at end of shift.</li><li><b>Other Core Responsibilities for overall CSR: </b></li><li>Maintain knowledge of all LRP products and services, while adhering to CCC, state, and local laws.</li><li>Respond to and resolve customer requests, complaints, or compliments in person or on the phone, requesting supervisor support as needed.</li><li>Maintain organization and appearance of dispensary, by daily upkeep and light cleaning, as well as daily COVID sanitizations of all surfaces included on LRP COVID-19 Workplace Safety Policy.</li><li>Assist with opening, shift swap, and close of business procedures.</li><li>Participate in discussions and provide suggestions for improving product availability, customer satisfaction and/or policies and procedures.</li><li>Assist dispensary management with research, communications, or any other assigned projects/tasks as needed.</li><li>Maintain a continuous state of alertness to ensure the highest safety standards for fellow employees, products, and the facility.</li><li>Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.</li><li>Follows established LRP policies and procedures, contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.</li><li>Additional duties as assigned.</li></ul><p>Work Styles -<br />Dependability Job requires having excellent attendance, being reliable, responsible, and fulfilling obligations.</p><p>Cooperation Job requires working or acting together as a member of a team for a common purpose or benefit.</p><p>Self-Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.</p><p>Integrity Job requires consistency of actions, methods, principles, expectations, and outcomes.</p><p>Attention to Detail Job requires being careful about detail and thorough in completing work tasks.</p><p>Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.</p><p>Initiative Job requires a willingness to personally take on responsibilities and challenges.</p><p>Social Orientation Job requires preferring to work with others rather than alone, and being personally connected with others on the job Education and Experience -</p><ul><li>High School Diploma or GED required.</li><li>At least 2 years of retail experience required.</li><li>Sales environment experience preferred.</li><li>Retail cannabis industry experience preferred.</li></ul><p>Skills -</p><ul><li>Accurate data entry and recordkeeping skills.</li><li>The ability to educate consumers and connect with customers.</li><li>Strong attention to detail, organizational, and time management skills.</li><li>Superior customer service skills.</li><li>Proficiency in Windows-based computer software and internet navigation.</li><li>Proficiency in POS software (Leaf Logix preferred).</li></ul><p>Physical Requirement/Work Environment -</p><ul><li>Must be able to lift, carry, and balance up to 30 pounds.</li><li>This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.</li></ul><p><b>MISSION STATEMENT</b><br /><i>At Lazy River Products, it is our mission to be recognized as the Commonwealth’s premier fully integrated cannabis-based Product Development Company. </i></p><p><i>Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve.</i></p><p><i>At our core, we provide professional, compliant, and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis Industry here in Massachusetts.</i></p><p><i>We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development.</i></p><p><i>“Give Back, Grow, Succeed”</i></p><p>Job Type: Full-time</p><p>Pay: $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Paid training</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>retail customer service: 1 year (Required)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Lazy River Products LLC","logoUrl":"/logos/lazy-river-products-llc-2aa7d334ef713b5a6a2236e1a1d1ad55.png"},"location":{"country":"United States","address":"Dracut, MA 01826","city":"Dracut","stateProvince":"MA"},"frontendLink":"/job-posting/lazy-river-products-llc/customer-service-representative-csr/e343bdcf44d163f4c98139b49283b9ed","title":"Customer Service Representative (CSR)","category":"Medical & Healthcare","hash":"e343bdcf44d163f4c98139b49283b9ed","postingUrl":"https://www.indeed.com/job/customer-service-representative-csr-59cd098b9ede5837"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>We are looking to add a Front Desk Receptionist to our team. This individual is the first person that our customers will see and must represent the company in a positive manner. We want to make sure all customers have a five star experience at our shop from the time they walk in until the time they leave.</p><p><b>Duties: </b></p><ul><li>Greet all visitors with a smile and positive attitude, make sure to greet them and welcome them to the store.</li><li>Make sure anyone who enters signs the visitor log using name, date, and reason for visit, as well as documenting time in and out.</li><li>Complete daily opening and closing tasks.</li><li>Independently manage a wide variety of administrative functions</li><li>Check in and add any new customers per guidelines.</li><li>Ensure proper ID is used and follow regulations for checking in.</li><li>Keep lobby and waiting area clean and organized.</li><li>Understand applicable laws and regulations.</li><li>Answer phone calls and customer questions.</li><li>Guide customers through the check in and waiting process.</li><li>Gain knowledge of the products offered, provide product information to customers.</li></ul><p><b>Minimum Requirements: </b><br />Must be 21 years or older and be able to pass a background check<br />Knowledge of cannabis products preferred<br />Possess strong communication and time management skills<br />Must have excellent verbal, written, and interpersonal skills<br />Customer satisfaction oriented<br />Must maintain a clean and professional appearance while in our customer-based environment or representing our brand</p><p>Job Type: Full-time</p><p>Pay: From $14.00 per hour</p><p>Schedule:</p><ul><li>12 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>Microsoft Office: 1 year (Preferred)</li><li>Customer Service: 2 years (Preferred)</li><li>Receptionist: 2 years (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"MEDfarms","logoUrl":"/logos/medfarms-836403d7c110da579cd6539e75992363.png"},"location":{"country":"United States","address":"Bay City, MI 48706","city":"Bay City","stateProvince":"MI"},"frontendLink":"/job-posting/medfarms/front-desk-receptionist/f030c1383618d051dc844566e9be95f4","title":"Front Desk Receptionist","category":"Medical & Healthcare","hash":"f030c1383618d051dc844566e9be95f4","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-80071121e2401bb3"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p><b>CUSTOMER SERVICE MANAGER: </b></p><p>DeliverMD is an established, dynamic, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Inside Sales &amp; Dispatcher Manager to join our growing team of dedicated cannabis enthusiasts! We have enormous opportunity for advancement given our fast growth.</p><p>The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in the Oakland or surrounding areas.</p><ul><li>*Customer service is what separates the best from the rest.</li><li>Responsibilities:</li><li>-Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.</li><li>-Cultivates customer relationships and manage account needs on an individual basis</li><li>-Maintains accurate records of all new and existing clients.</li><li>-Assists the company in helping develop and execute long-term goals.</li><li>-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients</li><li>Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast-paced environment</li><li>Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by employees</li><li>Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.</li><li>Assisting the management team in identifying trends and establishing call center goals.</li><li>Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.</li><li>Taking on other tasks or projects to support management and call center operations.</li></ul><p>Requirements:</p><ul><li>3+ years of inside sales and/or call center management experience</li><li>Prior experience as a sales manager managing salespeople and/or call center management</li><li>Bachelor’s degree preferred but not required</li><li>Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.</li><li>Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.</li><li>Knowledge of management principles and familiarity with company services and policies.</li><li>Strong coaching and leadership skills, ability to motivate employees.</li><li>Decisiveness and attention to detail.</li><li>Excellent computer skills</li><li>Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.</li></ul><p>*</p><p>We provide a friendly, business casual environment with a competitive salary Job Type: Full-time</p><p><b>Compensation: </b></p><p><b>$60,000.00 annual </b></p><p><b>Medical, Dental and Vision Benefits Package </b></p><p><b>Employee Discount on products </b></p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: From $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee stock purchase plan</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Evening shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />We adhere to the CDC recommendations.</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"DeliverMD"},"location":{"country":"United States","address":"Sacramento, CA 95815","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/delivermd/customer-service-manager/a4e74893ba53983edcdc59d0695d2813","title":"Customer Service Manager","category":"Information Technology & Services","hash":"a4e74893ba53983edcdc59d0695d2813","postingUrl":"https://www.indeed.com/job/customer-service-manager-51a15c59200d8f34"},{"function":["Customer Service"],"postedOn":"5 days ago","description":"<div><div><div><div><div><div><p><b>ADMINISTRATIVE ASSISTANT / RECEPTION</b></p><p><b>The primary function of Reception is to aid in the customer experience by greeting guests in a timely and welcoming manner.</b></p><ul><br /><li><b></b><div><b>Responsible for greeting guests upon arrival and performing initial check-in</b></div></li><br /><li><b></b><div><b>Answers incoming phone calls</b></div></li><br /><li><b></b><div><b>Is knowledgeable about all products and specials and can answer questions involving all aspects of the store</b></div></li><br /><li><b></b><div><b>Assists Manager, and Budtenders with various tasks upon request which may include product labeling, display upkeep, and projects in word or excel</b></div></li><br /><li><b></b><div><b>Responsible for checking company email, and the Memo Board for new staff updates</b></div></li><br /><li><b></b><div><b>Updates printouts which may include running specials</b></div></li><br /><li><b></b><div><b>Responsible for the daily upkeep of the office, waiting room, bud room and bathroom</b></div></li><br /><li><b></b><div><b>Must be proficient in xcel, word, and knowledge of Flowhub is a plus</b></div></li></ul><br /><p><br /></p><p><b>WORKING ENVIRONMENT</b></p><ul><br /><li><div>Maintaining a thorough understanding of health and safety protocol for oneself and others.</div></li><br /><li><div>Using security systems as instructed.</div></li><br /><li><div>Identifying potential risks within the GMC environment and undertaking to minimize such risks.</div></li><br /><li><div>Understanding and utilizing appropriate infection control procedures, maintaining hygiene in work areas and keeping the premises free from hazards.</div></li><br /><li><p>Immediate reporting of potential risks as identified.</p></li></ul><br /><p><b>CONFIDENTIALITY AND DIVERSITY</b></p><ul><br /><li><div>In the undertaking of the duties outlined above the Receptionist may have access to sensitive information relating to guests and staff. This must be kept strictly confidential at all times.</div></li><br /><li><div>Ensure policies and procedures relating the protection of personal and sensitive data must be adhered to at all times and only divulged to authorize persons.</div></li><br /><li><div>Support the equality, diversity and rights of patients in a manner that is consistent with GMC policies.</div></li><br /><li><p>The Manager should behave in a manner which is welcoming, non-judgmental and respectful of the circumstances and rights of all visitors.</p></li></ul><br /><p><b>TRAINING AND DEVELOPMENT</b></p><ul><br /><li><div>Participate in any training program deemed appropriate by the Ownership.</div></li><br /><li><div>An annual individual performance review, to include a record of own personal and professional development and discussing targets for the future.</div></li><br /><li><p>Taking responsibility for own development, learning and performance and demonstrating skills to other members of staff when required.</p></li></ul><br /><p><b>MAINTAINING QUALITY</b></p><ul><br /><li><div>Effectively prioritize own time and workload</div></li><br /><li><div>Alert colleagues to issues of quality and risk</div></li><br /><li><div>Assess own performance and take accountability for own actions</div></li><br /><li><div>Contribute to the effectiveness of the team by making suggestions for areas of improvement</div></li><br /><li><div>Work constructively with individuals in other organizations to meet patient’s needs</div></li><br /><li><p>Communicate problems effectively with other team members and work together towards a solution</p></li></ul><br /><p>GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits.</p></div></div></div></div></div><p></p><br /><p>copy of your resume to <b>[email protected]</b></p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"Denver, CO 80204","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception/234653d2128a097e7b4e433003b88dd5","title":"FRONT DESK / RECEPTION","category":"Medical & Healthcare","hash":"234653d2128a097e7b4e433003b88dd5","postingUrl":"https://www.indeed.com/job/front-desk-reception-74a70c6288dcb335"},{"function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>Hi,</p><p>We’re looking to hire Front Desk staff. Full time, immediate start. We are a busy dispensary in the Highlands area of Denver. Looking preferably MED badged to join our team!</p></div>","company":{"name":"The Joint By Cannabis"},"location":{"country":"United States","address":"Colorado, USA","stateProvince":"CO"},"frontendLink":"/job-posting/the-joint-by-cannabis/front-desk-receptionist/0aff8c6a0cd1bf1ea82dfe20561ef93e","title":"Front Desk Receptionist","category":"Retail","hash":"0aff8c6a0cd1bf1ea82dfe20561ef93e","postingUrl":"https://www.linkedin.com/jobs/view/front-desk-receptionist-at-the-joint-by-cannabis-2883439530?refId=14Kbr%2BiQrrsUsFInlgJoCA%3D%3D&trackingId=mBrBa4qcxisbXnRfZUO9ZQ%3D%3D&position=1&pageNum=0&trk=public_jobs_jserp-result_search-card"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"11 days ago","description":"<div><p>We are looking for a front desk cashier/associate who has some knowledge in the cannabis industry. The duties include: greeting customers, answering office line, ringing up sales and/or packaging orders. We have the perfect opportunity for someone looking for a part time job or a college student. There is opportunity to study while at work! Very easy going atmosphere!</p><p>Our store hours are Monday - Saturday from 12:00 - 6:00 pm.</p><p>Job Type: Part-time</p><p>Pay: $9.00 - $13.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>Schedule:</p><ul><li>Day shift</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Recreational8"},"location":{"country":"United States","address":"Lake Worth, FL 33467","city":"Lake Worth","stateProvince":"FL"},"frontendLink":"/job-posting/recreational8/cashier-customer-service/55a3817601785aa4cfeb43a41b712807","title":"Cashier/Customer Service","category":"Retail","hash":"55a3817601785aa4cfeb43a41b712807","postingUrl":"https://www.indeed.com/job/cashiercustomer-service-325ec023e2fa7be7"},{"function":["Customer Service"],"postedOn":"3 days ago","description":"<div><div><p>Groundworks Industries is home to a collection of brands that seek to provide knowledgeable, and artful experiences that set new standards for the purchase and experience of cannabis. We are looking for folks who are passionate about cannabis education and want to help us move the dial forward on building an inclusive and professional cannabis culture.</p><p>We're recruiting for a <i>Customer Service Coordinator</i> to join our retail operations team. The right person for this role is excited about delivering exemplary service to both internal and externa customers alike and has a good understanding of how consumers interact with brands in a digital ecosystem.</p><p>The <i>Customer Service Coordinator</i> supports the Groundworks Industries customer experience by monitoring and responding to online reviews; overseeing and maintaining the digital customer eco-system; and ensuring brand continuity from online to in store experiences.</p><p>Informed by a 'Balanced Scorecard' approach - equally emphasizing <i>People, Process/Technology, Customer</i> and <i>Finance</i> - the <i>Customer Service Coordinator</i> works closely with both the Marketing and Retail teams to ensure the best customer experience is offered to all customers.</p><p>This is accomplished by way of a respectful, constructive, and energetic style guided by Groundworks' core values and long-range objectives.</p><p><b>Essential Functions</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><p><b>People</b></p><ul><li>Effectively and efficiently communicates with peers and management team to solve problems</li><li>Positively collaborates with coworkers, celebrating success and overcoming opportunities</li><li>Contributes to optimistic and supportive team environment in a way that elevates morale, sharing concerns with management team when needed</li><li>Actively works to create cultural buy-in amongst the team, and champion organizational goals and initiatives</li></ul><p><b>Process/Technology</b></p><ul><li>Monitors online reviews appropriately partnering with the marketing team to respond to reviews on various platforms</li><li>Track and maintain customer service metrics, reporting them to company leadership regularly to surface trends and make appropriate recommendations to improve customer satisfaction</li><li>Maintains company branded websites and retail brand online presence in partnership with marketing team</li><li>Manages customer service online platforms including but not limited to survey tools, platforms, websites, etc.</li><li>Monitors retail stores' online menus, regularly auditing for accuracy and adherence to company standards</li><li>Utilizes a data-driven approach to inform customer service strategy</li><li>Partners with retail leadership teams to maintain online menu standards, creating work instructions and standard operating procedures as needed in partnership with broader retail operations and marketing teams</li><li>Partner with vendors as needed</li></ul><p><b>Customer</b></p><ul><li>Field customer complaints and concerns via phone and email crafting thoughtful responses that elevate the customer experience and ensure customer satisfaction</li><li>Lead and develop customer service improvement strategies with the retail leadership team</li><li>Support all organizational goals to deliver exemplary customer service.</li><li>Foster a collaborative spirit that allows for excellent cross-functional work and results</li></ul><p><b>Finance</b></p><ul><li>Continually seek efficiency gains and cost-savings across designated function</li><li>Other duties as assigned</li></ul><p><b>Required Qualifications</b></p><ul><li>Willingness to abide by company COVID-19 safety protocols including pre-shift screening questionnaires, social distancing and mask wearing</li><li>Demonstrated ability to deliver exceptional customer service to customers of all backgrounds</li><li>Excellent verbal and written communication skills</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Understanding of cannabis product categories and accessories</li><li>Experience with Dutchie, Flowhub and other cannabis industry programs</li><li>Website maintenance experience</li><li>Reporting and data management competencies</li></ul><p><b>Physical Requirements</b></p><ul><li>Ability to stand, walk, sit and kneel daily in environments that include concrete or other hard-surface floors, and in some instances staircases.</li><li>Ability to push, pull and carry up to 25 pounds multiple times daily.</li><li>Ability to maintain focus and memory in environments with distractions such as heavy foot traffic, background noise due to public conversations and the gathering of people, etc.</li><li>Ability to sit at a desk and work at a computer for several contiguous hours.</li></ul><p><b>Benefits Information</b></p><p>In addition to your base wage, we also offer a great benefits package to round out employee total compensation! Full-time team members are eligible for partially employer-sponsored Medical/Vision Insurance as well as voluntary dental insurance. Additionally, the company offers complimentary Short-term disability, Long-term disability, and Life Insurance for all full-time team members. We even have a wellness program that allows you to earn cash bonuses. Full-time team members also receive Paid Time Off, Sick Time, Paid Holidays, and a generous employee discount at all our locations!</p></div></div>","company":{"companyType":"Private/Established","name":"Groundworks Industries","logoUrl":"/logos/groundworks-industries-144f74640cec583f7d395ef64ed45039.png"},"location":{"country":"United States","address":"Portland, OR","city":"Portland","stateProvince":"OR"},"frontendLink":"/job-posting/groundworks-industries/customer-service-coordinator/5601c2561039d2bf8d6913dbbe6c4604","title":"Customer Service Coordinator","category":"Professional, Scientific, and Technical Services","hash":"5601c2561039d2bf8d6913dbbe6c4604","postingUrl":"https://www.indeed.com/job/customer-service-coordinator-ac6d091f01b503cc"},{"function":["Customer Service"],"postedOn":"18 hours ago","description":"<div><div><div><b>General Information:</b></div><div>Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.</div><div></div><div><b><br />Supervision Received:</b></div><div>Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.</div><div></div><div><b><br />Example of Duties (This list may not include all of the duties assigned):</b></div><ul><li>Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.</li><li>Provide front-line support for drivers who need assistance out of the field.</li><li>Log operational issues and suggest and implement process improvements.</li><li>Package orders accurately and efficiently.</li><li>Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.</li><li>Develop and maintain rapport with our customers, partners, and staff.</li><li>Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.</li><li>Maintain a positive work environment conducive to trust and respect.</li><li>Maintain the strictest confidentiality in compliance with privacy guidelines.</li><li>Perform other related work as required.</li></ul><div></div><div><b><br />Performance Requirements, Knowledge, Skills, and Abilities:</b></div><ul><li>Personal knowledge of various cannabis products (required).</li><li>Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).</li><li>High expectations for success - good enough never is!</li><li>The ability to make rapid decisions in a high-pressure environment.</li><li>Excellent communication, social, and organization skills.</li><li>Incredible ability to multitask.</li><li>A can-do, optimistic attitude.</li><li>Ability to adhere to the highest customer service standards at all times.</li><li>Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.</li><li>Ability to perceive and meet the needs of customers.</li><li>Strong problem solving, customer service, and interpersonal skills.</li><li>Ability to maintain high standards in a fast-paced, constantly evolving environment.</li><li>Must possess a high degree of personal ownership and accountability.</li><li>Must have a high level of organization.</li><li>Must possess a valid driver's license.</li></ul><div></div><div><b><br />Education/Experience:</b></div><ul><li>High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li><li>Retail, delivery, cash handling, and customer service experience.</li></ul><div></div><div><b><br />Typical Physical Demands and Job Requirements:</b></div><ul><li>Work may require prolonged sitting/standing, some bending, stooping, and stretching.</li><li>Requires normal range of hearing.</li><li>Requires healthy vision (aided or unaided).</li><li>Requires lifting up to 50 pounds.</li></ul><div></div><div><b><br />Typical Working Conditions:</b></div><ul><li>Work is performed in a retail location, warehouse, or an off-site training facility.</li><li>The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.</li><li>Work may be stressful at times and may include dealing with difficult members.</li></ul><div></div><div><b><br />Job Type:</b> Part-time with a full-time opportunity.</div><div></div><div><b><br />Salary:</b> $15.00 per hour, overtime, and competitive performance bonus opportunities.</div><br /><br /><b>About Ohana Gardens:</b><br /><br /><p>We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.</p></div></div>","company":{"name":"Ohana Gardens"},"location":{"country":"United States","address":"Sacramento, CA 95838","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/ohana-gardens/cannabis-delivery-dispatcher-customer-service-specialist/3bad80fd053a196075bc729de2ac08b8","title":"Cannabis Delivery Dispatcher/Customer Service Specialist","category":"Retail","hash":"3bad80fd053a196075bc729de2ac08b8","postingUrl":"https://www.indeed.com/job/cannabis-delivery-dispatchercustomer-service-specialist-d41c2fd998d4a4a1"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>Responsibilities</b></p><ul><li>Greet and Check-in customers as they enter</li><li>Verification of customer ID and cannabis card status</li><li>Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</li><li>Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</li><li>Dispense medication and collect payment via POS register (cash, debit, etc)</li><li>Maintain strict controls on product, cash, and patient data at all times</li><li>Stay current with latest industry and product knowledge</li><li>Support all marketing and sales efforts of the company to ensure sales goals are met</li><li>Perform other regular duties related to maintaining a safe and clean retail store environment as needed</li></ul><p><b>Qualifications</b></p><ul><li>High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</li><li>Applicants must be 21 years or older and hold a valid license.</li></ul><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p><i>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</i></p><p>Job Type: Part-time</p><p>Pay: From $15.55 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />For the safety of you and the team, we require proof of COVID-19 vaccination before hire.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Tallahassee, FL 32303","city":"Tallahassee","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/eabde19e3904f9af23fad5e0f5963e1d","title":"Customer Service Associate","category":"Agriculture & Farming","hash":"eabde19e3904f9af23fad5e0f5963e1d","postingUrl":"https://www.indeed.com/job/customer-service-associate-0e01833a5ca40917"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Part-time MA/front desk receptionist needed for NEW medical marijuana clinic on the southside.</p><p>Hours are as follows (and may change/increase as clinic grows):</p><p>Monday and Wednesday: 9am-3pm</p><p>Tuesday and Friday: 12pm-2pm</p><p>Thursday: 1pm-4pm</p><p>What we are looking for:</p><p>High school diploma, MA experience desired and very helpful, basic accounting skills, excellent phone ettiquette and customer service skills, trustworthiness, calm demeanor, ability to operate computer, phone and fax machine. Please email resume with best contact information for interview.</p><p>Job Type: Part-time</p><p>Pay: From $16.00 per hour</p><p>Schedule:</p><ul><li>Day shift</li></ul><p>COVID-19 considerations:<br />Mask required.</p><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>computer: 1 year (Preferred)</li><li>medical assistant: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>BLS Certification (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"Medical Marijuana Clinic","logoUrl":"/logos/florida-medical-cannabis-clinic-e2c2b9a96a3b2aa2251ea8e8999e1760.jpeg"},"location":{"country":"United States","address":"Jacksonville, FL 32256","city":"Jacksonville","stateProvince":"FL"},"frontendLink":"/job-posting/medical-marijuana-clinic/ma-front-desk-receptionist/af226424c45b09eeed97150cf0dc24d1","title":"MA/Front Desk Receptionist","category":"Medical & Healthcare","hash":"af226424c45b09eeed97150cf0dc24d1","postingUrl":"https://www.indeed.com/job/mafront-desk-receptionist-bf5357d6a7bd6f51"},{"function":["Customer Service"],"postedOn":"17 hours ago","description":"<div><b>Job Number:</b> 2164567<br /><br /><b>POSITION OVERVIEW:</b> The Customer Service Representative is responsible for effectively administering and processing transactional and/or informativeconversations with customers via the telephone and email; order processing, placing and tracking; managing the consumerprofiles, assuring accuracy and up-to-date information, and directing communication to/from customers using the telephone andemail.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Manages and edits orders received for price and availability, product and quantity accuracy, and shipping within specifictimelines. Accurate order entry and management of existing orders is essential.Answers sales rep calls and retrieves messages from e-mail for product orders. Answers questions about product technicalfeatures, availability and other information. Informs customer of unit prices, shipping date, anticipated delays, and any additionalinformation needed by the customer.Follows up on orders to ensure delivery by specified dates. Communicates with production, sales, shipping, warehouse, ordelivery personnel to expedite or trace missing or delayed shipments.Resolves customer order problems such as style or quantity changes, refused orders and status of customer issues followingcurrent policies and procedures. Forwards non-routine complaints to supervisor.BASIC QUALIFICATIONS: * A minimum of 1 year of customer service experience* Strong verbal and written communication skills* The ability to work extended hours and/or weekends during the busy/peak/holiday season* A sense of humor and a passion for what you do* Must be at least 21 years of agePREFERRED QUALIFICATIONS: * Experience in customer service in the cannabis industry with responsibility for order tracking, problem resolution andcustomer interface* A Bachelor’s degree in Business, Marketing or related field experience* Knowledge of the cannabis industry and/or retail processesWork Environment: * Work is mainly performed in warehouse environment.* Ability to stand or sit for long periods of time.* Ability to handle temperature changes, high noise levels, and safety around moving equipment.* Ability to lift and carry at least 25 pounds.About Higher Growth Search:<br /><br />If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we’re a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.<br /><br /><b>HGS is an EEO Employer:</b> Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.</div>","company":{"companyType":"Private/Growth","name":"Higher Growth Search","logoUrl":"/logos/higher-growth-search-fa920e7483ad9240c81e72c26d4e3547.png"},"location":{"country":"United States","address":"Santa Rosa, CA 95404","city":"Santa Rosa","stateProvince":"CA"},"frontendLink":"/job-posting/higher-growth-search/customer-service-rep-cannabis/8024b34196406e38614a2c637a65da29","title":"Customer Service Rep - Cannabis","category":"Professional, Scientific, and Technical Services","hash":"8024b34196406e38614a2c637a65da29","postingUrl":"https://www.indeed.com/job/customer-service-rep-cannabis-01dadf964981a6d3"},{"employmentType":"Full-time, Part-time","function":["Retail","Customer Service"],"postedOn":"8 days ago","description":"<div><p>Dispensary Sales Associates directly interact with all Patients/Caregivers and advise them compliantly on the products (medical cannabis products and non-medical cannabis products) that are for sale. Dispensary Sales Associates are responsible for both managing money and inventory and elevating the customer experience above all else. A Dispensary Sales Associate is also trained to work at the Check-In Vestibule. The Dispensary Sales Associate working the Check-In Vestibule is the first face a customer. This employee must be enthusiastic, friendly, and able to provide basic information regarding the dispensary and its products.</p><p>Daily Responsibilities as Dispensary Sales Associate</p><ul><li>Ensure an excellent customer experience:</li><li>Providing the customer experience to whoever walks through the door.</li><li>Building rapport with customers to ensure they become repeat customers.</li><li>Welcoming each person entering the dispensary with a warm, friendly greeting.</li><li>Educating customers on Kind Castle message, strains, products, delivery methods, potency, proper storage of medicine, serving size, and tolerance.</li><li>Guide Customers to appropriate resources including website and internet menus.</li><li>Must be on time and prepared for all scheduled shifts.</li><li>Verify that customers are qualified and active with the Commission by:</li><li>Conducting customers check-in and all ID checking (both at front desk and again before purchase).</li><li>Conducting customers entry into Metrc systems.</li><li>Answer phones appropriately and maintain proper phone etiquette.</li><li>Allocate guest badges and provide oversight on all vendor/visitor sign-ins to remain compliant.</li><li>Complete daily checklists (AM or PM), maintain the Dispensary facility appearance and cleanliness, daily store opening and closing duties.</li><li>Maintain compliance following all Kind Castle procedures when completing a sale.</li><li>Keep updated on and provide Patients/Caregivers with accurate knowledge of product price points.</li><li>Utilize product upsell lists appropriately.</li><li>Ensure the security of all money and inventory on the sales floor or in designated Point-of-Service stations.</li><li>Maintain workstations in an orderly manner.</li><li>Keep updated on all aspects of cannabis dispensary operations (legal, regulatory, technology, and research) and share that information with dispensary staff, training them in a timely fashion.</li></ul><p>Basic Qualifications</p><ul><li>Must possess Colorado MED Support/ Key Badge.</li><li>High School Diploma required.</li><li>Must be over the age of 21.</li><li>Customer service or sales experience required, cannabis industry experience preferred.</li><li>Proven cash-handling skills and ability to maintain large amounts inventory.</li><li>Success working closely with a myriad of different personality types.</li><li>Genuine enthusiasm and love for cannabis and the cannabis industry.</li><li>Must possess basic knowledge of cannabis weights, industry products, strain classifications, genetics, and compliance.</li><li>Positive attitude in high volume sales settings.</li><li>Can work long hours at standing sales stations.</li><li>Proficiency with Microsoft Suite and Apple OS.</li><li>Good communication skills including ability to speak and work proactively with customers.</li><li>Attention to detail.</li><li>Willingness to work flexible schedule including extended days, evenings, and weekend hours.</li></ul><p>Dispensary Sales Associate(s):</p><ul><li>The Dispensary Sales Associate(s) will be reporting directly to the Asst. Manager(s). This position comes with ample opportunity to grow within the company.</li></ul><p>Benefits:</p><ul><li>Competitive employee discount</li><li>Set schedule (as much as possible)</li><li>Tips</li><li>Advancement opportunities</li></ul><p>Job Types: Full-time, Part-time</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Ability to commute/relocate:</p><ul><li>Nederland, CO 80466: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Cash handling: 3 years (Preferred)</li><li>Budtending: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>Colorado MED Badge (Required)</li></ul><p>Work Location: One location</p></div>","company":{"name":"The Kind Castle"},"location":{"country":"United States","address":"Nederland, CO 80466","city":"Nederland","stateProvince":"CO"},"frontendLink":"/job-posting/the-kind-castle/budtender-front-desk/6d5ba71adfd17ef134bd02af9f11d1d2","title":"Budtender/ Front Desk","category":"Retail","hash":"6d5ba71adfd17ef134bd02af9f11d1d2","postingUrl":"https://www.indeed.com/job/budtender-front-desk-7365cc82480ec76d"},{"function":["Customer Service"],"postedOn":"11 days ago","description":"<div><div><p>Cansortium Inc is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania and Texas as Fluent Cannabis, as well as in Michigan through its in-market partner. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance is unmatched.</p><br /><p></p><p>We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.</p><br /><p></p><p>Find out more at www.getfluent.com. Follow us on LinkedIn and Indeed.</p><br /><p></p><p><b>ROLE SUMMARY</b></p><br /><p></p><p>The overall purpose of the Customer Service Representative is to be responsible for delivering efficient, high quality customer service to patients, patients’ representatives, providers, and state agencies. Answer calls in a professional, pleasant, and courteous manner within 30 seconds. Receives and responds to all phone calls/inquiries, questions, and concerns in all areas. Able to prioritize patient needs and provide accurate information based on physician recommendations. Other duties may be assigned.</p><br /><p></p><p><b>HOURS</b><br />Call Center schedules: (All shifts require availability on Weekends/Holidays)</p><p>Shift A - 8:30A-5:00P (5 SHIFTS)</p><p>Shift B - 9:00A-5:30P (5 SHIFTS)</p><p>Shift C - 9:30A-6:00P (5 SHIFTS)</p><p>Shift D - 10:00A-6:30P (5 SHIFTS)</p><p>Shift E - 10:30A-7:00P (5 SHIFTS)</p><p>Shift F - 11:00A-7:30P (5 SHIFTS)</p><p>Shift G - 12:00P-8:30P (5 SHIFTS)</p><br /><p></p><p><b>KEY RESPONSIBILITIES</b></p><br /><p></p><ul><li>Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.</li><li>Escalate client-related issues to the appropriate staff member.</li><li>Assist in running standard and client reports as directed.</li><li>Exercise discretion to client information following established HIPPA protocols.</li><li>Establishes policies by entering client data and/or confirming pricing if applicable.</li><li>Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.</li><li>Accomplishes tasks and organization mission by completing related results as needed.</li><li>Updates job knowledge by learning new products descriptions.</li><li>Responsible to be updated with new rules and regulations.</li><li>Coordinate with other departments as appropriate.</li><li>May assist with the training of newly hired personnel.</li><li>Maintain clean and well–organized department.</li><li>Performs other duties as assigned.</li></ul><br /><p></p><p><b>QUALIFICATIONS/EXPERIENCE</b></p><ul><li>Bilingual English/Spanish (preferred not required)</li><li>Ability to maintain the highest level of confidentiality.</li><li>Process all correspondences with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.</li><li>Complies with all organizational policies regarding ethical and compliant business practices.</li><li>Excellent verbal and written communications skills and ability to work effectively on a team.</li><li>Strong attention detail.</li><li>Able to work under pressure.</li><li>Sales background preferred (not required)</li><li>Availability to work long hours and flexible scheduled days including weekends (located in Wynwood area).</li></ul><br /><p></p><p><b>SKILLS/INTERESTS</b></p><ul><li>Must be a multitasker, with the ability to work on several requests simultaneously without losing focus.</li><li>Organization and initiative, good communications skills, critical thinking, proactive, problem-solving, time management, discretion and confidentiality are essential attributes.</li><li>Thrive in a fast-paced environment.</li><li>Ability to build good relationships. There will be frequent contact with internal and external people, either face to face or by telephone or email.</li><li>Strong attention detail.</li><li>Able to work under pressure.</li><li>Teamwork- collaborating with others to improve overall standards of work and service.</li><li>Proficiency with MS Office applications, Excel, Word and Power Point</li></ul><p><b>SUPERVISORY RESPONSIBILITIES</b></p><br /><p></p><p>This position has no supervisory responsibility.</p><br /><p></p><p><b>WORK ENVIRONMENT</b></p><br /><p></p><p>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.</p><br /><p></p><p><b>PHYSICAL DEMANDS</b></p><br /><p></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be able to speak and hear. Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms and ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.</p><br /><p></p><p><b>POSITION TYPE / EXPECTED HOURS OF WORK</b></p><br /><p></p><p>This position regularly requires long hours and frequent weekend work.</p><br /><p></p><p><b>TRAVEL</b></p><br /><p></p><p>Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.</p><br /><p></p><p><b>REQUIRED EDUCATION and EXPERIENCE</b></p><br /><p></p><p>High School Diploma/ GED</p><p>Minimum of 3 years of experience in customer service/or related clinical environment, preferably in a medical specialty practice or other healthcare related occupation with transferable skills</p><br /><p></p><p><b>PREFERRED EDUCATION and EXPERIENCE</b></p><br /><p></p><p>Bachelor’s degree or Some college preferred</p><br /><p></p><p><b>ADDITIONAL REQUIREMENTS</b></p><p><i>Per state law, must be at least 21 years of age.</i></p><p><i>Must successfully pass a drug screening</i></p><p><i>Must successfully complete a comprehensive background check</i><i>.</i></p><p><i>Must have reliable transportation and a valid driver’s license</i></p><p><i>Must be trustworthy and reliable</i></p><br /><p></p><p><b>OTHER DUTIES</b></p><br /><p></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><br /><p></p><p><b>AAP/EEO Statement</b></p><br /><p></p><p>Fluent is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.</p><br /><p></p><p><b>COMPANY BENEFITS</b></p><br /><p></p><p>Fluent provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental and vision insurance, paid time-off program and non-matching 401k plan.</p><br /><p></p><p><b>Please note</b><b>: Only shortlisted candidates will be contacted.</b></p></div></div>","company":{"companyType":"Public/Established","name":"Fluent Cannabis Care","logoUrl":"/logos/fluent-cannabis-care-cd25d4c245a5a85649351a73a85e3dbb.png"},"location":{"country":"United States","address":"Miami, FL 33137","city":"Miami","stateProvince":"FL"},"frontendLink":"/job-posting/fluent-cannabis-care/customer-service-representative/f68ceec96b411ce2079975cffc8a4399","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"f68ceec96b411ce2079975cffc8a4399","postingUrl":"https://www.indeed.com/job/customer-service-representative-d5f859abb78a1a71"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"8 days ago","description":"<div><p>The Call Center Agent has integrity, customer service skills and knowledge to serve and guide patients in a retail Call Center environment with the goal of an ensuring an excellent patient experience.</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES: </b></p><ul><li>Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.</li><li>Answer patient phone calls in a prompt and friendly manner.</li><li>Placing patient orders via online POS/ordering systems.</li><li>Ensuring that the Call Center is always clean and well-organized.</li><li>Help with educating customers on their selected cannabis products.</li><li>Correctly and accurately input data such as intake forms, updating patient documentation, etc.</li><li>Checking customers' identification documents to verify active status with the Virginia Board of Pharmacy.</li><li>Maintain HIPAA compliance surrounding patient records, dispensary records etc.</li><li>Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge</li><li>Maintain in-depth knowledge of the current medical cannabis law, industry trends, and regulations, and communicate changes to staff and patients</li></ul><p><b>EDUCATION: </b><br />High school diploma or General Education Diploma (GED) preferred<br /><b>EXPERIENCE: </b><br />Previous experience in a dispensary or cannabis production setting preferred<br /><b>SKILLS: </b></p><ul><li>Ability to answer patient questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption.</li></ul><p>Excellent communication and problem-solving skills<br />Exceptional customer service skills.<br />Proficiency in computer skills: Knowledge of Windows operating systems required, knowledge of Microsoft Suite (Word, Excel, Powerpoint, etc) recommended.<br />Ability to stay on-task with and without direct supervision.</p><p>Location: 2804 Decatur Street, Richmond, VA 23224</p><p>Job Type: Full-time</p></div>","company":{"companyType":"Growth","name":"Green Leaf Medical of Virginia, LLC"},"location":{"country":"United States","address":"Richmond, VA 23224","city":"Richmond","stateProvince":"VA"},"frontendLink":"/job-posting/green-leaf-medical-of-virginia-llc/call-center-agent/fa3ae99242d2cfedc8fb87efb2628765","title":"Call Center Agent","category":"Manufacturing","hash":"fa3ae99242d2cfedc8fb87efb2628765","postingUrl":"https://www.indeed.com/job/call-center-agent-1c94bbc2f072d410"},{"salaries":[{"salaryStart":"$58k","salaryEnd":"$undefined","currency":"US","source":"Payscale","position":"Support Technician, Information Technology (IT)","type":"per year (median)","url":"https://www.payscale.com/research/US/Job=Support_Technician%2C_Information_Technology_(IT)/Hourly_Rate/1dad0fff/Colorado-Springs-CO-Help-Desk-Desktop-Support"},{"salaryStart":"$28k","salaryEnd":"$53k","currency":"US","source":"Glassdoor","position":"Help Desk Technician","type":"per year","url":"https://www.glassdoor.com/Salaries/boulder-help-desk-technician-salary-SRCH_IL.0,7_IM110_KO8,28.htm"},{"salaryStart":"$43k","salaryEnd":"$68k","currency":"US","source":"Salary.com","position":"Help Desk Support","type":"per year","url":"https://www.salary.com/research/salary/benchmark/help-desk-support-salary/co"}],"function":["Customer Service"],"postedOn":"8 days ago","description":"<div><p>Come work in the fast paced cannabis industry! We are hiring a Help Desk / Camera Support Technician based in the Garden City (right by Greeley) area.</p><p>The person in this role will need the ability and willingness to drive to our other locations as needed. These locations are in Milliken, Fort Morgan, Sedgwick, and Denver</p><p><b>General Info :</b></p><p>Heavy preference will be given to candidates who already have their badge to work in the cannabis industry in Colorado. If you don't already have that, you can apply with the State of Colorado .</p><p>This is required to begin working.</p><p>The general hours for this role will be Monday - Friday 8 am - 5 pm, but there may be other hours when needed. The stores you will be supporting are open 7 days per week from 8 am until 10 pm.</p><p>This is a full time position, and you will generally be scheduled 40 hours per week.</p><p>Pay - $22-26 / hour depending on experience and qualifications.</p><p>We offer a competitive benefits package, including Health Insurance (Kaiser), Dental Insurance (Delta Dental), Vision (VSP), and Gap / Accident / Illness Insurance (Transamerica).</p><p>Employees also receive an employee discount in all of our stores!</p><p>Our culture is full of fun times and camaraderie! After all, we ARE in the cannabis industry! We do our best to make the work day enjoyable, while also meeting the needs of the business, and following the rules set by the state.</p><p>While this is not a role that helps customers, you will be working on the sales floor often, so willingness to be friendly and welcoming to customers is important.</p><p><b>Job Description :</b></p><p>Our ideal staff member is an enthusiastic, highly motivated individual with a professional, friendly and cheerful attitude.</p><p>This position requires a reliable team player who is eager to jump in and learn about our systems and processes. Previous IT, network, and security camera maintenance experience are critical.</p><p>Employee should be able to maintain productivity throughout working hours and able to prioritize job duties accordingly.</p><p><b>Job Duties :</b></p><p>• Administer network and data security, including directory, group policy, firewalls, virus protection, and email security</p><p>• Perform data backups to ensure all company-owned work is saved</p><p>• Install and update network system improvements</p><p>• Install and configure wireless networking equipment</p><p>• Monitor servers, LAN / WAN, and Wi-Fi to ensure full coverage</p><p>• Assist with the design, implementation, and support of new software and features</p><p>• Assist with installation of IP / Analog CCTV systems</p><p>• Run Cat5 / 6 as needed cabling</p><p>• Evaluate connectivity issues, equipment, and software and hardware</p><p>• Respond to IT issues; hardware maintenance, software, networking, etc.</p><p>• Provide helpdesk and technical support either by phone, remote access, or site visits</p><p>• Oversee troubleshooting for system errors</p><p>• Set up equipment for new users and employees</p><p>• Consult with vendors and clients to integrate and update company technology</p><p>• Ensure system optimization for all technology resources</p><p>Information Technology Requirements and Qualifications</p><p>• High school degree or equivalent; bachelor's degree in computer science, information systems, or related field preferred</p><p>• Industry certification CompTIA A+, CompTIA Net+ certification, or other related IT professional certification preferred</p><p>• Must meet all state-required licensure / certification.</p><p>• Preference given to candidates with the following : CASP, Sec+, Net+,CCNA</p><p>• Minimum 2 years' experience in an information technology role</p><p>• Experience working with network and server management support</p><p>• Up-to-date knowledge of new systems, information, software, hardware, and upgrades</p><p>• Excellent written and verbal communication skills</p><p>We are an EEO Employer.</p><p>Last updated : 2022-01-15</p></div>","company":{"name":"Nature's Herbs and Wellness / High Plainz Strains"},"location":{"country":"United States","address":"Garden City, CO, USA","city":"Garden City","stateProvince":"CO"},"frontendLink":"/job-posting/natures-herbs-and-wellness-high-plainz-strains/help-desk-support-technician/f8b4bc3c54eb5f7fa9b82352f5fc3df0","title":"Help desk support technician","category":"Medical & Healthcare","hash":"f8b4bc3c54eb5f7fa9b82352f5fc3df0","postingUrl":"https://www.talent.com/view?id=aa365f1da0c0","salary":"$58k - $undefined"},{"function":["Customer Service"],"postedOn":"7 days ago","description":"<div><p>Position Title: Server / Reception / Inventory/ Delivery Driver</p><p>Reports To: Retail Management</p><p><b>Position Summary:</b></p><p>One Plant is opening its 9th California retail store in beautiful Palm Springs. One Plant is creating an educational and inviting atmosphere, where patients and customers can comfortably learn about cannabis and purchase cannabis products at the same time. This position requires a motivated, passionate and detail-oriented candidate to provide the highest levels of customer service in a licensed retail cannabis store. You will be the first point of contact for customers in the retail space and will educate our customers on product offerings, handle cash transactions, assist with inventory management, comply with CA state regulations, maintain facility cleanliness, and any other duties assigned by management. This job operates in a professional retail store environment. This position regularly requires a flex schedule, long hours, nights, weekend work, and holiday availability.</p><p><b>Essential Duties and Responsibilities:</b></p><p>• Welcome and greet customers as they enter the store.</p><p>• Offer help and provide best-in-class customer service.</p><p>• Answer customer questions and concerns.</p><p>• Attend to the unique and individual shopping needs of each customer.</p><p>• Upsell when appropriate; promote current sales, promotions, coupon deals, etc.</p><p>• Adhere to all company-wide policies, process, procedures, and requirements</p><p>• Maintain a clean, sanitary, and organized work environment.</p><p>• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.</p><p>• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures. Model best-in-class service experience that consistently exceeds our customer’s expectations.</p><p>• Comply with company cash handling policies, procedures, and reporting requirements.</p><p>• Accountable for accurately utilized the Point of Sale system.</p><p>• Help organize back-stock and perform inventory counts.</p><p>• Contribute to a work environment that is positive and compliant with established policies and procedures.</p><p>• Organize and replenish stock on the sales floor and ensure the presence of the store is well maintained.</p><p>• Comply with all HR policies.</p><p>• Cleaning; any time away from your register and you’re not restocking make sure the store is always tidy, well-merchandised, and properly stocked.</p><p>• Report anything unusual, or any major incidents, to management.</p><p>• Work as a team to achieve sales goals.</p><p>• Other duties as assigned by the management team.</p><p><b>Required Qualifications:</b></p><p>• Applicants must be 21+ years of age</p><p>• Regular attendance</p><p>• High School Diploma or GED equivalent required</p><p>• Must be willing to work all shifts, weekends, and Holidays</p><p>• Computer literate; familiarity using POS systems</p><p>• One or more years of experience in retail sales or customer service preferred</p><p>• Must have reliable transportation</p><p>• Excellent interpersonal, verbal, and written communication skills</p><p>• Best-in-class customer service skills</p><p>• Working knowledge of cannabis and cannabis goods available for retail sale.</p><p>• Understanding Local, State, and Federal laws and regulations</p><p>• Strong attention to detail and must have a team-player mentality</p><p>• Ability to deal with problems and resolve them in an efficient and professional manner</p><p>• Bilingual in English/Spanish preferred</p><p><b>Job Types:</b></p><p>• Full-time, Part-time</p><p><b>Benefits:</b></p><p>• Employee discount</p><p><b>Schedule:</b></p><p>• Monday to Sunday</p><p>• Day shift</p><p>• Night Shift</p><p>• Holidays</p><p>• Weekends</p><p><b>Supplemental Pay:</b></p><p>• Tips</p><p><b>Experience:</b></p><p>• Customer Service: 2 years (Preferred)</p><p>• Entry Level</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Hours per week:</b></p><p>• 15-30</p><p>• 30-39</p><p><b>Pay frequency:</b></p><p>• Every other week</p><p><b>Paid Training:</b></p><p>• Yes</p><p><b>Management:</b></p><p>• General Manager</p><p>• Assistant General Manager</p><p><b>Employees working per shift:</b></p><p>• 6 - 8</p><p><b>Benefit Conditions:</b></p><p>• Waiting period may apply</p><p><b>Work Remotely:</b></p><p>• No</p><p><b>COVID-19 Precaution(s):</b></p><p>• Personal protective equipment provided or required</p><p>• Plastic shield at work stations</p><p>• Social distancing guidelines in place</p><p>• Sanitizing, disinfecting, or cleaning procedures in place</p><p>• Equal Employment Opportunity Policy</p><p>One Plant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of</p><p>any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history</p><p>or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any</p><p>other characteristics protected by federal, state, or local laws</p></div>","company":{"name":"Captor Retail Group Inc"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/captor-retail-group-inc/customer-service-cannabis/8ea630f3f41000786c5c1922a4feb279","title":"Customer Service Cannabis","category":"Retail","hash":"8ea630f3f41000786c5c1922a4feb279","postingUrl":"https://jobs.laimoon.com/jobs/externalview/31519191"}]