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CSR - Customer Service Representative

Primetiming Sacramento, CA Full-time, Contract
Apply Now Copy link

Title: Customer Service Representative

Overview:

Primetiming is a licensed medical and recreational cannabis delivery service in Sacramento.

We are currently seeking professional and aspiring employees to join the family. we strive to consistently deliver an above and beyond customer experience through our more than exceptional customer service practices, combined with state-of-the-art applications and procedures.

If you are an energized and engaged self-starter looking for an opportunity to excel and grow within an exciting company, we’d like to meet you.

  • Cannabis experience is preferred by not required.
  • Must have a strong desire to grow professionally and personally
  • Make timely deliveries to patients as assigned

Key Responsibilities: Key Attributes Necessary for Success:

  • Evaluate customer needs
  • Technically proficient with CRM systems
  • Excellent interpersonal skills
  • Excellent verbal and written communications skills
  • Must always strive to exceed expectations
  • Positive, goal-oriented demeanor
  • A true team player willing to roll up your sleeves and do what needs to be done to succeed
  • Ability to work autonomously and take ownership
  • Able to create, maintain and build professional relationships and rapport

Example of Duties (This list may not include all of the duties assigned):

  • Process and deliver customer orders.
  • Verify identity, take cash payments, make an accurate change, capture signatures and other related customer information.
  • Ability to use simple arithmetic for cash handling
  • Provide exceptional customer service by phone, text and most importantly at the time of delivery.
  • Ensure customers' concerns and/or questions are solved and answered promptly and efficiently.
  • Communicate customer requests and/or problems to a manager when needed.
  • Obey all traffic laws and operate vehicles in a safe and efficient manner.
  • Driving safe and responsibly at ALL times
  • Making safe, secure and compliant deliveries to patient’s homes
  • Maintain a positive work environment conducive to trust, loyalty, and respect.
  • Maintain the strictest confidentiality in compliance with HIPAA guidelines to ensure the protection of both the individual and businesses assets.
  • Perform other related work as required.
  • Maintaining an excellent patient experience
  • Adhering to company policies and procedures

your car MUST be in excellent working order, clean and reliable with no major dings or damage

Performance Requirements, Knowledge, Skills and Abilities:

  • Ability to adhere to the highest customer service standards at all times.
  • Ability to communicate clearly, honestly and effectively with customers and staff.
  • Personal knowledge of various cannabis products, to help educate customers and any potential consumers.
  • Ability to perceive and meet the needs of customers and staff without direction.
  • Strong problem solving, customer service and interpersonal skills.
  • Must possess a high degree of personal ownership and accountability.
  • Demonstrate an exceptional level of organization, patience and flexibility.
  • Possess a valid driver's license and current valid insurance.

Typical Physical Demands:

  • Work may require prolonged driving, sitting, standing, some bending, stooping and stretching.
  • Requires hand-eye coordination and manual dexterity sufficient to operate a motor vehicle and basic office equipment.
  • Requires normal range of hearing.
  • Requires healthy vision (aided or unaided) sufficient for safe driving with the ability to see color and adjust focus.

Typical Working Conditions:

  • Work is performed in a retail location, warehouse, in a motor vehicle and in public or at the homes of delivery customers.

Minimum Qualifications

  • MUST be 21 or older to work in the cannabis industry with valid driver’s license.
  • MUST pass a Live Scan fingerprint background check (requirement of cannabis industry)

*

Preferred Qualifications

  • 2 years of vocational and or accredited college courses recommended
  • Willing to work weekends
  • 2+ years’ experience in logistics, sales, management and or operations recommended
  • Understanding of cannabis, medicine, sales, marketing, team-building...
  • Excellent customer service, communication, dependability.
  • Strong multi-tasking ability, problem-solving, creating efficient processes
  • Excellent organization and time-management skills
  • Passionate and enthusiastic about cannabis, sales, education, marketing and relationships
  • Strong interpersonal skills and customer service background preferred
  • Student mentality with a hunger for continual growth and challenges
  • Works well with others, is a team-player, cool under pressure and makes it happen
  • At least 6 months of related experience and/or training utilizing strong customer service skills; or equivalent combination of education and experience. Must have experience working in a fast-paced work environment. Must have strong attention to detail and exceptional customer service skills
  • Proficiency in Microsoft Office and Google Platforms, basic data entry. Metric experience a plus
  • Must be able to effectively communicate in English, both verbally and written

Driver requirements:

· Excellent Driving Record (Minimum No Moving Violations for Last 3 Years)

  • Minimum 21 years of age

·

Compensation & Benefits:

· Competitive wages

· Workplace perks such as coffee, snacks, employee discounts from dispensary.

Please include your social media handles; LinkedIn, Instagram, Facebook, twitter.

All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.

Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.

Job Types: Full-time, Contract

Pay: $13.00 - $15.00 per hour

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Work Location: One location

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Attributes Necessary for Success: </b></p><ul><li><b>Evaluate customer needs</b></li></ul><ul><li><b>Technically proficient with CRM systems</b></li></ul><ul><li><b>Excellent interpersonal skills</b></li></ul><ul><li><b>Excellent verbal and written communications skills</b></li></ul><ul><li><b>Must always strive to exceed expectations</b></li></ul><ul><li><b>Positive, goal-oriented demeanor</b></li></ul><ul><li><b>A true team player willing to roll up your sleeves and do what needs to be done to succeed</b></li></ul><ul><li><b>Ability to work autonomously and take ownership</b></li></ul><ul><li><b>Able to create, maintain and build professional relationships and rapport</b></li></ul><p><b>Example of Duties (This list may not include all of the duties assigned): </b></p><ul><li><b>Process and deliver customer orders.</b></li><li><b>Verify identity, take cash payments, make an accurate change, capture signatures and other related customer information.</b></li><li><b>Ability to use simple arithmetic for cash handling </b></li><li><b>Provide exceptional customer service by phone, text and most importantly at the time of delivery.</b></li><li><b>Ensure customers' concerns and/or questions are solved and answered promptly and efficiently.</b></li><li><b>Communicate customer requests and/or problems to a manager when needed.</b></li><li><b>Obey all traffic laws and operate vehicles in a safe and efficient manner.</b></li><li><b>Driving safe and responsibly at ALL times</b></li><li><b>Making safe, secure and compliant deliveries to patient’s homes</b></li><li><b>Maintain a positive work environment conducive to trust, loyalty, and respect.</b></li><li><b>Maintain the strictest confidentiality in compliance with HIPAA guidelines to ensure the protection of both the individual and businesses assets.</b></li><li><b>Perform other related work as required.</b></li><li><b>Maintaining an excellent patient experience</b></li><li><b>Adhering to company policies and procedures</b></li></ul><p><b>your car MUST be in excellent working order, clean and reliable with no major dings or damage</b></p><p><b>Performance Requirements, Knowledge, Skills and Abilities: </b></p><ul><li><b>Ability to adhere to the highest customer service standards at all times.</b></li><li><b>Ability to communicate clearly, honestly and effectively with customers and staff.</b></li><li><b>Personal knowledge of various cannabis products, to help educate customers and any potential consumers.</b></li><li><b>Ability to perceive and meet the needs of customers and staff without direction.</b></li><li><b>Strong problem solving, customer service and interpersonal skills.</b></li><li><b>Must possess a high degree of personal ownership and accountability.</b></li><li><b>Demonstrate an exceptional level of organization, patience and flexibility.</b></li><li><b>Possess a valid driver's license and current valid insurance.</b></li></ul><p><b>Typical Physical Demands: </b></p><ul><li><b>Work may require prolonged driving, sitting, standing, some bending, stooping and stretching.</b></li><li><b>Requires hand-eye coordination and manual dexterity sufficient to operate a motor vehicle and basic office equipment.</b></li><li><b>Requires normal range of hearing.</b></li><li><b>Requires healthy vision (aided or unaided) sufficient for safe driving with the ability to see color and adjust focus.</b></li></ul><p><b>Typical Working Conditions: </b></p><ul><li><b>Work is performed in a retail location, warehouse, in a motor vehicle and in public or at the homes of delivery customers.</b></li></ul><p><b>Minimum Qualifications</b></p><ul><li><b>MUST be 21 or older to work in the cannabis industry with valid driver’s license.</b></li><li><b>MUST pass a Live Scan fingerprint background check (requirement of cannabis industry)</b></li></ul><p>*</p><p><b>Preferred Qualifications</b></p><ul><li><b>2 years of vocational and or accredited college courses recommended</b></li><li><b>Willing to work weekends</b></li><li><b>2+ years’ experience in logistics, sales, management and or operations recommended</b></li><li><b>Understanding of cannabis, medicine, sales, marketing, team-building...</b></li><li><b>Excellent customer service, communication, dependability.</b></li><li><b>Strong multi-tasking ability, problem-solving, creating efficient processes</b></li><li><b>Excellent organization and time-management skills</b></li><li><b>Passionate and enthusiastic about cannabis, sales, education, marketing and relationships</b></li><li><b>Strong interpersonal skills and customer service background preferred</b></li><li><b>Student mentality with a hunger for continual growth and challenges</b></li><li><b>Works well with others, is a team-player, cool under pressure and makes it happen</b></li></ul><ul><li><b>At least 6 months of related experience and/or training utilizing strong customer service skills; or equivalent combination of education and experience. Must have experience working in a fast-paced work environment. Must have strong attention to detail and exceptional customer service skills</b></li><li><b>Proficiency in Microsoft Office and Google Platforms, basic data entry. Metric experience a plus</b></li><li><b>Must be able to effectively communicate in English, both verbally and written</b></li></ul><p><b>Driver requirements: </b></p><p>· <b>Excellent Driving Record (Minimum No Moving Violations for Last 3 Years)</b></p><ul><li><b>Minimum 21 years of age</b></li></ul><p>·</p><p><b>Compensation &amp; Benefits: </b></p><p>· <b>Competitive wages</b></p><p>· <b>Workplace perks such as coffee, snacks, employee discounts from dispensary.</b></p><p><b>Please include your social media handles; LinkedIn, Instagram, Facebook, twitter.</b></p><p><b><i>All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.</i></b></p><p><b>Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.</b></p><p>Job Types: Full-time, Contract</p><p>Pay: $13.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Primetiming"},"location":{"country":"United States","address":"Sacramento, CA","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/primetiming/csr-customer-service-representative/1d99faf7ee279efb31f885ba0f467c47","title":"CSR - Customer Service Representative","category":"Retail","hash":"1d99faf7ee279efb31f885ba0f467c47","postingUrl":"https://www.indeed.com/job/csr-customer-service-representative-d4baf2868cf30c84"},{"employmentType":"Part-time, Permanent","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>Doctor Love and Hemp City Prince George is currently hiring 1 energetic and enthusiastic employee to join our already fantastic team. The shifts will be Monday to Friday 10-2 with the possibility of increase in hours and call ins when an employee calls in sick.</p><p>We are looking for someone with excellent communication skills, cash handling experience and previous customer service/sales experience.</p><p>We need someone who will act professionally when discussing personal aspects of the customers lives with no judgement.</p><p>Must be 19+ to apply with 2 previous employer references and 1 personal</p><p>Part-time hours: 20 per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>On call</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />We are following all provincial mandates to keep the employees and customers safe in this time.</p><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Prince George, BC","city":"Prince George","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/b6585b03bef88997f344f53a1bf5ce30","title":"Customer Service Representative","category":"Retail","hash":"b6585b03bef88997f344f53a1bf5ce30","postingUrl":"https://ca.indeed.com/job/customer-service-representative-f67c22e7dfcca0b5"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>Enerhealth Botanicals is a growing health food and dietary supplement company founded in 2005. We manufacture and sell products that promote a holistic health approach including herbal supplements, hemp extracts and superfoods.</p><p>Enerhealth is seeking a Customer Service Representative to join our team!</p><p>Job Responsibilities:</p><p>· Professionally answer and respond promptly to incoming inquiries from customers.</p><p>· Familiarizing yourself with essential details of our products and services.</p><p>· Educate customers on products and assist with their purchasing decisions. This will include asking questions to help identify the customer’s needs.</p><p>· Place new orders accurately.</p><p>· Provide customer support in solving problems.</p><p>· Effective communication with other departments.</p><p>· Other duties as assigned.</p><p>Qualifications:</p><p>· Enjoys helping and interacting with other people; always friendly and courteous.</p><p>· Pleasant and upbeat professional, positive demeanor.</p><p>· Possesses critical thinking and issue resolving skills.</p><p>· Sales oriented.</p><p>· Flexible to changing duties with work demands.</p><p>· Ability to multi-task</p><p>· Detailed and organized.</p><p>Requirements:</p><p>· High School Diploma.</p><p>· Quick learner.</p><p>· Self-starter with a strong work ethic.</p><p>· Strong written and verbal communication skills.</p><p>· Ability to handle multiple priorities.</p><p>· Detail oriented, organized, and thorough.</p><p>· Working knowledge of Microsoft Office.</p><p>Hours are Monday through Friday 9am-5pm.</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $15.50 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li><li>Paid training</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>No nights</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Enerhealth Botanicals","logoUrl":"/logos/enerhealth-botanicals-d1ced252e50d71edc5a2c0483a965a71.png"},"location":{"country":"United States","address":"Longmont, CO 80504","city":"Longmont","stateProvince":"CO"},"frontendLink":"/job-posting/enerhealth-botanicals/customer-service-representative/384f3398e5b0dc8a0eb1fb1a4a557b20","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"384f3398e5b0dc8a0eb1fb1a4a557b20","postingUrl":"https://www.indeed.com/job/customer-service-representative-4a8486a7b21ebdec"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"5 hours ago","description":"<div><p><b>Title: Customer Service Representative -Cannabis Delivery Dispatcher</b></p><p><b>Overview: </b></p><p><b>Primetiming is a licensed medical and recreational cannabis delivery service in Sacramento.</b></p><p><b>We are currently seeking professional and aspiring employees to join the family. we strive to consistently deliver an above and beyond customer experience through our more than exceptional customer service practices, combined with state-of-the-art applications and procedures.</b></p><p><b>If you are an energized and engaged self-starter looking for an opportunity to excel and grow within an exciting company, we’d like to meet you.</b></p><ul><li><b>Cannabis experience is required.</b></li><li><b>Must have a strong desire to grow professionally and personally</b></li><li><b>Make timely order taking and order assignment to drivers.</b></li></ul><p><b>Key Responsibilities: Key Attributes Necessary for Success: </b></p><ul><li><b>Evaluate customer needs</b></li></ul><ul><li><b>Technically proficient with CRM systems</b></li></ul><ul><li><b>Excellent interpersonal skills</b></li></ul><ul><li><b>Excellent verbal and written communications skills</b></li></ul><ul><li><b>Must always strive to exceed expectations</b></li></ul><ul><li><b>Positive, goal-oriented demeanor</b></li></ul><ul><li><b>A true team player willing to roll up your sleeves and do what needs to be done to succeed</b></li></ul><ul><li><b>Ability to work autonomously and take ownership</b></li></ul><ul><li><b>Able to create, maintain and build professional relationships and rapport</b></li></ul><p><b>Example of Duties (This list may not include all of the duties assigned): </b></p><ul><li><b>Process customer orders.</b></li><li><b>Verify identity, make an accurate order and or make accurate order change, capture customer information into point of sale and other related customer information.</b></li><li><b>Ability to use simple arithmetic </b></li><li><b>Provide exceptional customer service by phone, text and computer</b></li><li><b>Ensure customers' concerns and/or questions are solved and answered promptly and efficiently.</b></li><li><b>Communicate customer requests and/or problems to a manager when needed.</b></li><li><b>Maintain the strictest confidentiality in compliance with HIPAA guidelines to ensure the protection of both the individual and businesses assets.</b></li><li><b>Perform other related work as required.</b></li><li><b>Maintaining an excellent patient experience</b></li><li><b>Adhering to company policies and procedures</b></li></ul><p><b>Performance Requirements, Knowledge, Skills and Abilities: </b></p><ul><li><b>Ability to adhere to the highest customer service standards at all times.</b></li><li><b>Ability to communicate clearly, honestly and effectively with customers and staff.</b></li><li><b>Personal knowledge of various cannabis products, to help educate customers and any potential consumers.</b></li><li><b>Ability to perceive and meet the needs of customers and staff without direction.</b></li><li><b>Strong problem solving, customer service and interpersonal skills.</b></li><li><b>Must possess a high degree of personal ownership and accountability.</b></li><li><b>Demonstrate an exceptional level of organization, patience and flexibility.</b></li></ul><p><b>Typical Physical Demands: </b></p><ul><li><b>Work may require prolonged sitting, standing, some bending, stooping and stretching.</b></li><li><b>Requires hand-eye coordination and manual dexterity sufficient to operate a motor vehicle and basic office equipment.</b></li><li><b>Requires normal range of hearing.</b></li></ul><p><b>Typical Working Conditions: </b></p><ul><li><b>Work is performed in a retail location, warehouse. climate controlled.</b></li></ul><p><b>Minimum Qualifications</b></p><ul><li><b>MUST be 21 or older to work in the cannabis industry with valid driver’s license.</b></li><li><b>MUST pass a Live Scan fingerprint background check (requirement of cannabis industry)</b></li><li><b>MUST have a clean background.</b></li></ul><p><b>Preferred Qualifications</b></p><ul><li><b>2 years of vocational and or accredited college courses recommended</b></li><li><b>Willing to work weekends</b></li><li><b>2+ years’ experience in logistics, sales, management and or operations recommended</b></li><li><b>Understanding of cannabis, medicine, sales, marketing, team-building...</b></li><li><b>Excellent customer service, communication, dependability.</b></li><li><b>Strong multi-tasking ability, problem-solving, creating efficient processes</b></li><li><b>Excellent organization and time-management skills</b></li><li><b>Passionate and enthusiastic about cannabis, sales, education, marketing and relationships</b></li><li><b>Strong interpersonal skills and customer service background preferred</b></li><li><b>Student mentality with a hunger for continual growth and challenges</b></li><li><b>Works well with others, is a team-player, cool under pressure and makes it happen</b></li></ul><ul><li><b>At least 6 months of related experience and/or training utilizing strong customer service skills; or equivalent combination of education and experience. Must have experience working in a fast-paced work environment. Must have strong attention to detail and exceptional customer service skills</b></li><li><b>Proficiency in Microsoft Office and Google Platforms, basic data entry. Metric experience a plus</b></li><li><b>Must be able to effectively communicate in English, both verbally and written</b></li></ul><p><b>Driver requirements: </b></p><ul><li><b>Minimum 21 years of age</b></li></ul><p><b>Compensation &amp; Benefits: </b></p><p>· <b>Competitive wages</b></p><p>· <b>Workplace perks such as coffee, snacks, employee discounts from dispensary.</b></p><p><b>Please include your social media handles; LinkedIn, Instagram, Facebook, twitter.</b></p><p><b><i>All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.</i></b></p><p><b>Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.</b></p><p>Job Type: Part-time</p><p>Pay: $12.25 - $15.00 per hour</p><p>Job Types: Full-time, Part-time, Contract</p><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>Dispatching: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Primetiming"},"location":{"country":"United States","address":"Sacramento, CA 95811","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/primetiming/dispatcher-customer-service/99414ff88713ad7b4f16976777ca9e6c","title":"Dispatcher/Customer Service","category":"Retail","hash":"99414ff88713ad7b4f16976777ca9e6c","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-9c470cfa4c6f98bf"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p><i>Customer Service Representative (CSR) - Verdes Albuquerque, NM Retail Location</i></p><p><b>*A Cover Letter and Resume are </b><b>Required </b><b>to apply*</b></p><p><b>Job Summary: </b></p><p>A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They’re the front line of support and help to ensure that clients are satisfied and receive the knowledge and understanding of the products and services Verdes offers. Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.</p><p><b>Responsibilities/Essential Functions: </b></p><ul><li>Team player with strong communication and organizational skills</li><li>Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter</li><li>Identify and assess clients’ needs to make proper product recommendations</li><li>Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support</li><li>Stay up to date with product knowledge, NM Cannabis Patient Laws and medicinal information updates to pass the information to clients</li><li>Maintain proper inventory stock on the sales floor and backstock, as needed</li><li>Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts</li><li>Regular/reliable attendance is required</li><li>Keeping best interest of the company and co-workers in forefront of mind</li><li>Other duties as assigned</li></ul><p><b>Required Skills and Qualifications: </b></p><ul><li>Experience in cash handling and inventory management</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be dependable, reliable, and motivated</li></ul><p><b>Preferred Qualifications: </b></p><ul><li>Experience in handling cash with attention to detail and accuracy</li><li>Experience in inventory management and controls</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Exceptional internal and external customer service and employee relations skills</li><li>Must be dependable, reliable and motivated</li><li>Organization, time management, data entry and math skills</li></ul><p><b>General Housekeeping: </b></p><ul><li>Sweep, clean and maintain facility, including breakroom and bathroom</li><li>Clean windows and front door glass</li><li>Maintain a clean sales floor by dusting and sanitizing the work areas</li></ul><p><b>Computer </b><b>Preferred Qualifications: </b></p><ul><li>Leaf Logix for sales transactions, patient records/lookup information, returns/exchanges</li><li>Internet to access sharepoint.com to make daily menus, bigcommerce.com to access online orders</li><li>Other websites to lookup information about cannabis or the NMMCP program.</li></ul><p><b>Physical and Emotional Requirements: </b></p><ul><li>Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row</li><li>Must be able to lift at least 50 lbs.</li><li>Ability to work in a confined area</li><li>Must be able to bend/stoop/climb/reach</li><li>Must be able to present complex information to groups of people</li><li>Must be able to be physically present in the dispensary locations and administrative office</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be able to tolerate a reasonable amount of work stress</li></ul><p><b>Compensation/Hours: </b></p><p>Compensation -DOE; 40 hours/wk., Required Mon – Sat, some Sundays and Holidays, 8:00am to 8:00pm</p><p><i>It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.</i></p><p><i>This document does not create an employment contract, implied or otherwise, other than an ‘at will’ relationship.</i></p><p>Job Type: Full-time</p><p>Pay: From $15.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Public/Established","name":"Verdes Foundation"},"location":{"country":"United States","address":"Albuquerque, NM 87109","city":"Albuquerque","stateProvince":"NM"},"frontendLink":"/job-posting/verdes-foundation/customer-service-representative/5d4fe33b21b70b94522771463b5e9cd3","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"5d4fe33b21b70b94522771463b5e9cd3","postingUrl":"https://www.indeed.com/job/customer-service-representative-9a96bc576a65d6d1"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"5 hours ago","description":"<div><p>Are you interested in joining the Cannabis Industry? Are you looking for a positive work environment to hone your skills and develop long-lasting relationships that will serve you for a lifetime? If you are 21 years or older and eligible for an OLCC permit, then Bridge City Collective might be the career you love.</p><p>Our dispensary prides itself on a team-focused environment dedicated to supporting each other and our community through action and policy. We are seeking customer service-oriented individuals to join our team of well-trained Cannabis professionals at our southeast location. Applicants should demonstrate a fundamental understanding of Cannabis and a desire to learn. As your knowledge within our company grows, additional positions will become available to you within the company allowing for future growth.</p><p>Prerequisite:</p><ul><li>Must be 21 years or older to apply.</li><li>Must have a valid OLCC permit or proof of pending.</li><li>Must have reliable and consistent transportation</li><li>Must be able to pass a full background check.</li><li>Open availability is preferred.</li><li>Must have cash handling experience.</li><li>Must have customer service experience</li><li>Must be willing to provide two professional references</li></ul><p>Benefits:</p><p>Bridge City offers a starting rate of $16/hr-$18/hr in addition to tips made on shift. Pay and incentives increase as employees demonstrate knowledge and responsibility within the company. These incentives include vacation and sick pay, discounts, as well as hazard pay when applicable.</p><p>As a member of our team, you will receive an invaluable Cannabis education. You will learn to navigate the Metrc tracking system, money management, medicinal cannabis theory, in-depth strain knowledge, inventory logging, and vendor relations. These skills will transcend the budroom and allow you to grow your talents.</p><p>Additionally, Bridge City offers its employees the opportunity to grow within the company as we expand into other markets across the United States.</p><p>Our team-oriented focus and desire to support one another have provided us with one of the lowest turnover rates in the industry. Don't miss this opportunity to join our team.<br />Apply by sending the following information through Indeed or our Website.</p><ul><li>Cover letter</li><li>Resume</li><li>Two professional references</li><li>A copy of your OLCC permit or proof of pending.</li></ul><p>Head your email with; <b>_Your Name: Seeking Budtender Position (Insert Favorite Cannabis</b>_<br />_ <b>Strain or Product here)._</b></p><p>Job Types: Full-time, Part-time</p><p>Pay: $16.00 - $18.00 per hour</p><p>Job Types: Full-time, Part-time</p><p>Pay: $16.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Night shift</li><li>On call</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>COVID-19 considerations:<br />Masks are required and PPE is available to all employees.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Cannabis Dispensary","logoUrl":"/logos/marijuana-dispensary-e979df028d711491bdbeac23386f110d.jpeg"},"location":{"country":"United States","address":"Portland, OR 97217","city":"Portland","stateProvince":"OR"},"frontendLink":"/job-posting/cannabis-dispensary/cannabis-customer-service/9e428443e6110493ad8c2d1c9e4f7fb0","title":"Cannabis customer service","category":"Media & Communications","hash":"9e428443e6110493ad8c2d1c9e4f7fb0","postingUrl":"https://www.indeed.com/job/cannabis-customer-service-c2707eeeda6b5b10"},{"employmentType":"Full-time","function":["Retail"],"postedOn":"5 hours ago","description":"<div><p><b>Budtender position will be with The Healing Community - MEDCo!</b></p><p><b>Budtender Job Description</b></p><p>We seek outgoing and passionate Budtenders who are looking for long-term employment. Our Budtenders will assist the management team with the activities and operations of the store, while abiding by policies, procedures and operational guidelines. Our Budtenders are responsible for helping customers, checking them out, cash handling and customer service. You must possess the ability to listen well and communicate effectively with various audiences.</p><p><b>Responsibilities: </b></p><ul><li>Responsible for sales and customer experience by maintaining a tidy, safe, and inviting store environment</li></ul><ul><li>Ensure the sales floor is properly stocked and the presence of the store is well maintained</li></ul><ul><li>Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures</li></ul><ul><li>Maintain product knowledge</li></ul><ul><li>Greeting customers warmly when they enter</li></ul><ul><li>Accurately use and maintain the Point Of Sale (POS) system in person and for placing phone orders</li></ul><ul><li>Correct cash handling and discount application</li></ul><ul><li>Accurate and timely data entry of patient profiles</li></ul><ul><li>Verifying proper paperwork, documentation and ID for customers</li></ul><ul><li>Other duties as assigned by the Management Team</li></ul><p><b>Competencies: </b></p><ul><li>Exceptional Customer Service skills</li></ul><ul><li>Desire to learn about our products and cannabis therapies</li></ul><ul><li>Knowledge of basic computer skills, Point of Sale software and cash management is a plus</li></ul><ul><li>Strong attention to detail and a team-player mentality</li></ul><ul><li>Fun attitude and strong work ethic</li></ul><ul><li>Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures.'</li></ul><p>Job Type: Full-time</p><p>Pay: From $15.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"EzHire Cannabis","logoUrl":"/logos/ezhire-cannabis-6abb3d893680f023f2b399b67c79fd61.jpeg"},"location":{"country":"United States","address":"Lewiston, ME 04240","city":"Lewiston","stateProvince":"ME"},"frontendLink":"/job-posting/ezhire-cannabis/budtender-cannabis-customer-service/94007d6e2fdff13ac4fafc2a68838d3a","title":"Budtender / Cannabis Customer Service","category":"Professional, Scientific, and Technical Services","hash":"94007d6e2fdff13ac4fafc2a68838d3a","postingUrl":"https://www.indeed.com/job/budtender-cannabis-customer-service-1cd459db58b7b66a"},{"employmentType":"Full-time, Permanent","function":["Retail"],"postedOn":"2 days ago","description":"<div><p>At City Cannabis, we are passionate about sharing our knowledge and expertise with the canna-curious, the experienced users, as well as those looking to rediscover cannabis in the legal market.</p><p>Every day, we are learning more about how cannabis can help people unwind. In the new world of legal cannabis, our vision is shaped by a desire to erase the stigma and change the perceptions around cannabis and its consumers. City Cannabis Co. currently has 4 store locations in Canada.</p><p><b>The Opportunity: </b></p><p>We are looking for an experienced and knowledgeable Retail Customer Service Supervisor who can efficiently run the daily operations of our business and provide excellent service to our valued customers. This position is also in charge of developing City Cannabis’ relationships and standing in the neighbourhood of flagship locations.</p><p>Experience:<br />Mandatory: BC Selling It Right Certification, Criminal Record Check or Cannabis Worker Security Verification<br />1+ Years in Canadian Retail Cannabis Industry<br />2 Years or more Customer Service Supervisor Role<br />5+ years in Customer Service setting<br />Cannabis-specific industry certifications:<br />Cannsell Certificate<br />Cannareps Cannabis Somelier Training Lv 1 or higher<br />Trichome Institute Certification<br />Hi Society Certificate</p><p>Specific Skills:<br />Direct and supervise employees engaged in sales or cashier duties or performing services for<br />customers; Independently assign employees to duties as required in the day-to-day operations;<br />Provide excellent customer service by greeting and assisting customers, and<br />responding to inquiries and complaints; Monitor sales activities to ensure<br />that customers always receive satisfactory service and quality goods; Enforce safety,<br />health, and security rules; Perform work activities of subordinates, such as cleaning and<br />organizing shelves and ensuring that displays meet the visual standards of the store;<br />Process payments via cash, credit or debit card and deal with returns of merchandise as<br />per company rules &amp; policies; Prepare End-of-Day reports for management, including daily<br />sales volumes, product information, personnel matters such as staff endorsements,<br />customer feedback and complaints; opening and closing operations; Facilitate customer returns both at<br />store level as well as with wholesaler; Communicate with Licensed Sales Representatives at store level<br />to identify future training opportunities; Build customer retention by coaching new hires to remember<br />guests’ names; Responsible for Cannabis Registry accuracy and security of product displays; Leading Pre-<br />Shift huddles to increase product/industry knowledge (groups of 12+ people); Able to lead an inventory<br />if necessary; Build relationships in the surrounding neighbourhood of flagship locations, be it with other<br />businesses or in community hubs; Coach not only consultants but also supervisors on how to develop<br />relationships with clientele as well as surrounding businesses to help erase cannabis stigma.<br />Additional Skills:<br />Train new sales staff, monitor their performance and report to management;<br />Vast knowledge of Cannabis history, anatomy biochemical composition, extractions, methods of<br />consumption and appropriate portion control/dosage; Ability to memorize an extensive number of<br />different cannabis flower, concentrate, edible and topical products from various brands; Ability to<br />memorize a constantly changing product lineup; Confident understanding of federal and provincial<br />cannabis regulations, risks and harms of cannabis; Able to clearly communicate to clients basics of<br />responsible use; Must be able to supervise 12+ staff members; Must be able to work multiple salesfloor<br />positions as business dictates and direct reports to do the same in periods of high volume.</p><p>Reference ID: NOC 6211 – skill level B</p><p>Job Types: Full-time, Permanent</p><p>Salary: $21.00 per hour</p><p>Additional pay:</p><ul><li>Overtime pay</li></ul><p>Benefits:</p><ul><li>Dental care</li><li>Extended health care</li><li>Paid time off</li><li>Store discount</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Night shift</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />Provide PPR</p><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"City Cannabis Co"},"location":{"country":"Canada","address":"Vancouver, BC","city":"Vancouver","stateProvince":"BC"},"frontendLink":"/job-posting/city-cannabis-co/retail-customer-service-supervisor/8d6976e488eaf4403740a3139eb859ec","title":"Retail Customer Service Supervisor","category":"Retail","hash":"8d6976e488eaf4403740a3139eb859ec","postingUrl":"https://ca.indeed.com/job/retail-customer-service-supervisor-ece84436fbf52129"},{"function":["Customer Service"],"postedOn":"1 day ago","description":"<div><div><p><b>Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana and Arkansas – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.</b></p><div><div><div><h2><b>Job Summary</b></h2></div><div><p>Maintains fuel center and kiosk, and monitors gas levels and deliveries. Completes customer transactions accurately and properly maintains the cash drawer. Ensures pumps and fuel area remain clean for a safe and sanitary environment.</p></div></div><div><div><h2><b>Essential Duties and Responsibilities</b></h2></div><div><ul><li>Ensures correct checkout totals for customers by properly keying and scanning items. Maintains accurate money count in register at all times.</li><li>Ensures fuel center and customer safety by monitoring, reporting, and taking action regarding suspicious activities, illegal devices, emergencies, fires and fuel spills. Inspects fuel pumps, ensures proper seals are in place, and maintains hazard free conditions.</li><li>Answers telephone and transfers calls to appropriate store personnel.</li><li>Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, AML, lottery etc.</li><li>Identifies need for parking lot maintenance; communicates with management any incidents, actions, or concerns occurring on store premises.</li><li>Maintains proper inventory levels by generating end-of-shift or day reports, monitoring product levels, and restocking or informing store management of necessary reordering.</li><li>Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with concerns regarding gas pumps and selecting desired products.</li><li>Maintains safe and sanitary working and shopping environment by adhering to Company safety procedures. Cleans around gas pumps and in/around kiosk, empties trash cans, and spot cleans spills and breakages.</li><li>Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco and cannabis-based products.</li><li>Takes precaution when handling objects to avoid damage to products, property, etc.</li></ul></div></div><div><div><h2><b>Knowledge, Skills and Abilities</b></h2></div><div><ul><li>Ability to count and calculate for the purpose of cash handling and sales transactions.</li><li>Ability to effectively communicate (in written and verbal form) with customers and partners.</li><li>Ability to work flexible schedules including nights, weekends, and holidays.</li></ul></div></div><p></p><div><div><h2><b><br />Education, Experience, and Qualifications</b></h2></div><div><ul><li>Minimum of 16 years of age required.</li><li>TABC/LACT certification required where applicable.</li><li>Fuel Operator C training required.</li><li>Typically involves on-the-job training.</li></ul><p><br /></p></div></div><div><div><h2><b>Physical Demands</b></h2></div><div><ul><li>Continuously required to use close vision, distance vision, depth perception or the ability to focus.</li><li>Frequently required to sit for long periods of time.</li><li>Frequently required to talk and hear.</li><li>Frequently required to use hands for reaching, touching or handling.</li><li>Occasionally required to manipulate objects by hand and use fine finger movements.</li><li>Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.</li><li>Occasionally required to bend, kneel or squat.</li><li>Occasionally required to stand or walk.</li><li>Attendance at work is required.</li></ul></div></div><div><div><h2><b>Work Context and Environment</b></h2></div><div><ul><li>Work is generally performed in a fuel center.</li><li>Frequently exposed to outside temperatures and weather.</li><li>Occasionally exposed to wet, slippery or damp conditions.</li><li>Occasionally exposed to cleaning agents.</li><li>Occasionally exposed to industrial odors, fumes and dust.</li><li>Quiet to moderate noise level.</li></ul></div></div></div><p></p><p><b><br />Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.</b></p></div></div>","company":{"companyType":"Private/Established","name":"Brookshire Grocery Company","logoUrl":"/logos/brookshire-grocery-company-e2168eff83bb67176c35e69e2535becb.jpeg"},"location":{"country":"United States","address":"Greenville, TX 75402","city":"Greenville","stateProvince":"TX"},"frontendLink":"/job-posting/brookshire-grocery-company/fuel-center-cashier/03a1ea5f450f74cf55313cffe405c23d","title":"Fuel Center Cashier","category":"Retail","hash":"03a1ea5f450f74cf55313cffe405c23d","postingUrl":"https://www.indeed.com/job/fuel-center-cashier-06b93f5096382830"},{"employmentType":"Full-time &amp; Part-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>Looking to add a full time and part time retail associate to the team that is great in sales for our Liquor &amp; Smoke Shop.</p><p>Only apply if you are over the age of 21 and have general experience in this field. <b>MUST BE 21+ TO APPLY.</b></p><p>Requirements:</p><ul><li>Great customer service &amp; people skills a must</li></ul><ul><li>High energy, positive attitude &amp; demeanor</li></ul><ul><li>Punctual and reliable</li></ul><ul><li>1 year retail and POS experience preferred</li></ul><ul><li>CBD, Vape &amp; Accessories, Tobacco &amp; Accessories and Cannabis Accessories knowledge is a plus</li></ul><p>Job Duties:</p><ul><li>Customer service; Greeting customers</li></ul><ul><li>Responding to questions</li></ul><ul><li>Improving engagement with merchandise and providing outstanding customer service</li></ul><ul><li>General cleaning and upkeep of the store</li></ul><ul><li>Operating cash registers, managing financial transactions, and balancing drawers.</li></ul><ul><li>Achieving established goals.</li></ul><p>***Only send your resume if you're a team player with a good attitude and have worked at your last job for at least 1 year.</p><p>Please send a resume or list of work experience, any other applicable experience/knowledge, availability and two - three business references. We must be able to verify all references by calling the direct line to the business.</p><p>looking for someone to advance to management.</p><p>Job Types: Full-time &amp; Part-time</p><p>Pay: $12.00 - $14.00 per hour</p><p>Schedule:</p><ul><li>8 Hour Shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekends</li></ul><p>Job Type: Full-time</p><p>Pay: $12.00 - $14.00 per hour</p><p>Job Types: Full-time, Part-time</p><p>Pay: $12.00 - $14.00 per hour</p><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"around the corner liquor and smoke"},"location":{"country":"United States","address":"Sparks, NV 89434","city":"Sparks","stateProvince":"NV"},"frontendLink":"/job-posting/around-the-corner-liquor-and-smoke/cashier-customer-service/1f4096bbbfbf7eb9435448bf9d6e0215","title":"Cashier/Customer Service","category":"Retail","hash":"1f4096bbbfbf7eb9435448bf9d6e0215","postingUrl":"https://www.indeed.com/job/cashiercustomer-service-54c5112c686ace88"},{"employmentType":"Full-time","function":["Customer Service","Retail"],"postedOn":"2 days ago","description":"<div><p>Front Desk duties include greeting customers, verifying ages/medical status, answering cannabis related questions, cleaning, setting up and breaking down the retail area each day. Currently, we have Budtenders and Front Desk Receptionist positions available. If this is you, and you're a people person with a great personality, then we would love to meet you soon.</p></div>","company":{"companyType":"Private/Growth","name":"F Street Dispensary","logoUrl":"/logos/f-street-dispensary-cc364dddb811d72a904f43ee4b112c1a.jpeg"},"location":{"country":"United States","address":"Davis, CA, USA","city":"Davis","stateProvince":"CA"},"frontendLink":"/job-posting/f-street-dispensary/budtender-front-desk-position/1ccb83df7a0ab1bb6105ab1ae3e9351a","title":"Budtender/Front Desk Position","category":"Retail","hash":"1ccb83df7a0ab1bb6105ab1ae3e9351a","postingUrl":"https://www.sunhired.com/2021/10/19/budtender-front-desk-position-f-street-dispensary-8b2ab2fc90b4dc0d/"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>at Green Roads</p><p>Headquarters Office (Remote)</p><p>We are looking for Rockstar Customer Service Representatives!</p><p>The Customer Service Team is currently working a hybrid schedule - 3 days in office, 2 days remote. We will eventually transition to 5 days back in the office.</p><p>Shift M-F 9am - 6pm (1 hour unpaid lunch)</p><p>Above average pay!</p><p>Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.</p><p><b>The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:</b></p><p>Meeting the needs of internal and external customers with efficiency, team spirit and courtesy</p><p>Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.</p><p>Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available</p><p>Demonstrating a thorough understanding and effective performance of customer service policies and procedures</p><p>Processing a high volume of customer orders and change notices in an accurate and timely manner</p><p>Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties</p><p>Answering all incoming phone calls and routes the call accordingly</p><p>All other duties as assigned</p><p><b>Minimum Qualifications</b></p><p>High school diploma or equivalent; Bachelor’s Degree a plus</p><p>3-5+ years’ experience with heavy data entry in customer service maintaining dedicated clients</p><p>Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook</p><p>Experience with ERP or CRM</p><p>Experience with help desk software (ZenDesk or other similar applications)</p><p>Organized and time management skills</p><p>High attention to quality of work</p><p>High workload volume experience</p><p>Impeccable follow up skills</p><p>Excellent verbal and written communication skills</p></div>","company":{"companyType":"Private/Established","name":"Green Roads","logoUrl":"/logos/green-roads-eadfd3ae1f2bf87e65e0892706bd122b.jpeg"},"location":{"country":"United States","address":"Deerfield Beach, FL, USA","city":"Deerfield Beach","stateProvince":"FL"},"frontendLink":"/job-posting/green-roads/customer-service-representative-cannabis-industry-deerfield/ddcd48d7771cfb28d80d32faa52b68a5","title":"Customer Service Representative - Cannabis Industry-Deerfield...","category":"Medical & Healthcare","hash":"ddcd48d7771cfb28d80d32faa52b68a5","postingUrl":"https://www.recruit.net/job/customer-service-representative-jobs/3F67334954F3DCD7"},{"employmentType":"Part-time, Temporary","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>The Organization</p><p>At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province. The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores. We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.</p><p>The Job</p><p>The Customer Service Agents for the Customer Care Centre (CCC), Cannabis Operations, are responsible for providing superior customer experiences. The Agents will be working with our customers by responding to their issues, concerns and requests for service. Agents will coordinate with our internal teams and customers, resolving customer issues within a timely manner via email, phone, etc. while bringing a positive attitude and being a great team player. The Agents are friendly, detail-oriented, passionate, professional and technology savvy team members who have the ability to create the finest experiences for our internal and external customers. Please review the attached job description for a complete list of duties, qualifications, and competencies. To be considered for this opportunity, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.</p><p>Enhanced security screening is required.</p><p>Please note: Auxiliary Customer Service Agents are expected to be available for daily recall. Auxiliary positions are on-call, which means that hours of work are not guaranteed and will be subject to availability. Auxiliary Customer Service Agents are pre-scheduled as much as possible, and are on-call up to 35 hours a week. Auxiliary employees can restrict availability upon approval from the Manager, Customer Care Centre. Please clearly indicate your daily availability in your application.</p><p>How To Apply</p><p>Apply online via Indeed. For complete details about this opportunity, including accountabilities, please refer to the details below. For specific position related enquiries, please contact Cisco Pacheco by phone, at <span><a href=\"tel:+1-604-420-8600\">604-420-8600</a></span>.</p><p>Qualifications</p><p>Education and Experience:</p><ul><li>Minimum of two years recent*, related experience in a customer service capacity servicing internal and external clients/customers and successful completion of a certificate/diploma.</li></ul><ul><li>Preferred qualifications include:</li></ul><p>Experience working in a call centre environment.</p><p>Cannabis knowledge, demonstrated through experience in the cannabis industry or courses from an accredited post-secondary institution</p><p>* Recent is defined as occurring within the last five years.</p><p>To be considered for this position, applicants must clearly indicate that they have the following:</p><ul><li>Must be minimum 19 years of age.</li></ul><ul><li>May be required to work a variety of shift patterns; available to work a rotating roster, including evenings and weekends.</li></ul><p>Knowledge of:</p><ul><li>Working knowledge of CRM systems.</li></ul><ul><li>A high level of proficiency in Microsoft Word, Outlook and Microsoft Excel (utilization of formatting and formula functions, skills pertaining to linking documents and sheets and provide recommendations to automate manual processes).</li></ul><ul><li>Working knowledge of Cannabis and educated in consumer trends and current industry.</li></ul><ul><li>Efficient and internet savvy applications encouraged.</li></ul><p>Skills &amp; Abilities</p><ul><li>Demonstrated strong skills in time management, organization and communication.</li></ul><ul><li>Excellent verbal and written communication skills.</li></ul><ul><li>Ability to establish good working relationships both internally and externally in a team environment.</li></ul><ul><li>Proven ability demonstrating strong attention to detail, the ability to work independently, work under pressure to meet deadlines, an aptitude for multitasking and strong follow up skills</li><li>Demonstrated ability to apply and interpret policies/practices.</li></ul><ul><li>Ability to resolve day to day client concerns while meeting or exceeding expectations and maintaining a high level of customer service.</li></ul><ul><li>Able to thrive is a fast paced environment where change is a constant.</li></ul><p>Job Types: Part-time, Temporary</p><p>Salary: $23.50-$26.50 per hour</p><p>Part-time hours: 35 per week</p><p>Job Types: Part-time, Temporary</p><p>Salary: $23.50-$26.50 per hour</p><p>Part-time hours: 35 per week</p><p>Job Type: Part-time</p><p>Salary: $23.50-$26.50 per hour</p><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Night shift</li><li>On call</li><li>Overtime</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>Temporarily due to COVID-19</li></ul></div>","company":{"companyType":"Government","name":"BC Liquor Distribution Branch","logoUrl":"/logos/bc-liquor-stores-0b0a7e4c37734c591e05c3a8aca37857.jpeg"},"location":{"country":"Canada","address":"Burnaby, BC","city":"Burnaby","stateProvince":"BC"},"frontendLink":"/job-posting/bc-liquor-distribution-branch/call-centre-auxiliary-customer-service-agent-cannabis-operations/ea5f557d86a4c84dc7066a575b58850a","title":"Call Centre Auxiliary Customer Service Agent, Cannabis Operations","category":"Government","hash":"ea5f557d86a4c84dc7066a575b58850a","postingUrl":"https://ca.indeed.com/job/call-centre-auxiliary-customer-service-agent-cannabis-operations-521bc4b82695a134"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"5 hours ago","description":"<div><p>ArmorTech Security is seeking qualified and licensed Security officers for a state legal dispensary located in Palm Springs, CA.</p><p>You must have a friendly/ professional demeanor, exquisite hygiene, and demonstrate the ability to work well either individually or within a team environment for hire.</p><p>90-day probation period prior to becoming an official member of our team.</p><p>Duties Include:</p><p>*Patrolling facility grounds while maintaining a heightened state of awareness; ensuring entry points (both foot and vehicle) are secured and free from any security risks.<br />*Maintain a clean and hygienic workspace.<br />*Assist clients, staff, and guests as needed.<br />*Provide traffic control as needed.<br />*Prepare electronic time card reports.<br />*Gather, Analyze, Interpret and Disseminate incoming intelligence from various sources.</p><p>To be considered, you must meet these minimum qualifications:</p><p>*Be at least 21 years of age or older.</p><p>*Physically Fit</p><p>*Be available for work between from the hours of 9a-10p.</p><p>*Have a valid guard license with the Bureau of Security and Investigations (BSIS.CA.GOV).</p><p>*Must be able to see, hear, speak, and write clearly in English in order to communicate effectively with employees and/or other customers. Bilingual is a plus.</p><p>*Must have your own vehicle or a means of transportation that will not negatively interfere with arriving at the site on-time. Vehicle must be in good condition.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $17.00 per hour</p><p>Benefits:</p><ul><li>Employee assistance program</li><li>Employee discount</li><li>Professional development assistance</li><li>Retirement plan</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Night shift</li><li>On call</li><li>Overtime</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 2 years (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"ArmorTech Security","logoUrl":"/logos/armortech-security-27298393cdbd4ad49fd423baeaa6d01a.jpeg"},"location":{"country":"United States","address":"Palm Springs, CA 92264","city":"Palm Springs","stateProvince":"CA"},"frontendLink":"/job-posting/armortech-security/unarmed-guest-services-officer-cannabis-facility-1700/ee8276a7db6aa7dc439f1f5300a2bb71","title":"Unarmed Guest Services Officer | Cannabis Facility $17.00","category":"Professional, Scientific, and Technical Services","hash":"ee8276a7db6aa7dc439f1f5300a2bb71","postingUrl":"https://www.indeed.com/job/unarmed-guest-services-officer-|-cannabis-facility-1700-04ac7c17008621a8"},{"salaries":[{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/la"},{"salaryStart":"$21k","salaryEnd":"$48k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary--in-Louisiana"},{"salaryStart":"$23k","salaryEnd":"$42k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/baton-rouge-customer-service-representative-salary-SRCH_IL.0,11_IM72_KO12,43.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p><b>ABOUT METRC</b></p><p>Metrc is a high-growth technology company helping cannabis regulators govern their industry's supply chain. We provide the system and tags that track products from seed to sale – and everything in between: harvest, manufacture, testing, and transportation. We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support. Our goal is to make the legal cannabis industry safer and more transparent for everyone.</p><p><b>ABOUT THE POSITION</b></p><p>Metrc is hiring Customer Support Specialists to work from 12:00pm - 8:00pm or 1:00pm to 9:00pm (CST) (Monday - Friday) in a fully remote (Work from Home) customer service role. The Support Specialist is responsible for supporting our customers using web-based software, dealing with their unique growing, selling and production styles; as well as explaining to clients how to utilize our software. As our customers' first point of contact, Support Specialists are the friendly voice of Metrc, providing world class customer service, troubleshooting, and light technical support.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><p>• Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails</p><p>• Obtains and verifies user information</p><p>• First point of contact, works closely with clients to determine needs, research issues, and provide necessary information</p><p>• Assists and provides resolution by clarifying issues; researching and exploring answers and solutions; implementing solutions; escalates if necessary</p><p>• Provides a clear history of all issues by documenting each call using good grammatical sentences</p><p>• Continually updates job knowledge by studying guides, manuals, and published procedures; participating in educational opportunities</p><p>• Ensures clear understanding of guides, manuals and published procedures. Guidance and support provided when necessary</p><p>• Participates in communication between fellow support specialists, supervisors, and management</p><p>• Keeps equipment operational by following established procedures and reporting malfunctions</p><p>• Displays dedication and commitment of company visions and goals</p><p>• Enjoys engaging with customers, team members, and being part of a growing organization</p><p><b>QUALIFICATIONS</b></p><p>• One (1) to two (2) years of customer service/support expertise and/or proven technical ability in some capacity (either via phone, virtual, chat, or in-person)</p><p>• Flexibility to work dependent upon business needs to include occasional Saturdays and/or Sundays</p><p>• Excellent customer service skills with a passion for service; \"Client Focused\"</p><p>• Creative, flexible, and innovative team player</p><p>• Commitment to excellence and high standards</p><p>• Discipline to work remotely, while following a set schedule</p><p>• Willingness to work within a constantly changing work environment with flexibility and enthusiasm</p><p>• Excellent written communication skills with demonstrated ability to write clearly and informatively</p><p>• Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive</p><p>• Proficient on Microsoft Word, PowerPoint, and Excel (or equivalent programs)</p><p>• Ability to manage multiple applications running simultaneously</p><p>• Must have high-speed, land line Internet service (50 megabits download and 1 megabit upload) from a reliable provider</p><p>• Successful completion of a pre-employment assessment</p><p>• Successful completion of initial training</p><p>• Proficient keyboarding/typing skills- Minimum 35 wpm</p><p>• All candidates must be based and work in the US</p><p><b>PHYSICAL DEMANDS AND WORK ENVIRONMENT</b></p><p>• In home position</p><p>• Frequently required to sit</p><p>• Frequently required to talk or hear</p><p>• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard</p><p><b>METRC OFFERS THE FOLLOWING BENEFITS</b></p><p>• Diverse, inclusive &amp; welcoming culture</p><p>• Employer Paid- Health Insurance (Employee Only)</p><p>• Employer contribution into a Health Savings Account (HSA)</p><p>• Employer Paid - Dental Insurance (Employee Only)</p><p>• Employer Paid- Basic Life Group Insurance and AD&amp;D</p><p>• Employer Paid- Employee Assistance Program (EAP)</p><p>• Employer Paid- Short Term Disability</p><p>• Employer Paid- Long Term Disability</p><p>• Vision insurance</p><p>• Supplemental Insurance: Hospital Indemnity, Accident and Critical Illness</p><p>• Voluntary Life Insurance</p><p>• 401k (up to 6% match)</p><p>• Paid Time Off (PTO)</p><p>• Up to 9 Paid Holidays</p><p>• Company provides all equipment needed</p><p>• Internet subsidy for those working from home ($50 per month)</p><p>• Customer Support Specialist positions start at $15/hour</p><p>Shifts Available (12pm - 8pm or 1pm - 9pm CST) Monday through Friday (Occasional Saturday and/or Sunday)</p><p>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>Metrc LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.</p><p>https://recruiting.paylocity.com/recruiting/jobs/Details/588853/Metrc-LLC/Customer-Support-Specialist</p><p>PI148698657</p><p>Location/Region: Lakeland, LA (70752</p></div>","company":{"website":"metrc.com","companyType":"Private/Established","name":"Metrc LLC","logoUrl":"/logos/metrc-llc-1049d7e3207fba4a762528a20da8673c.png"},"location":{"country":"United States","address":"Lakeland, LA, USA","city":"Lakeland","stateProvince":"LA"},"frontendLink":"/job-posting/metrc-llc/customer-service-representative/f9a1d9727fae13d183da28174697101c","title":"Customer Service Representative","category":"Information Technology & Services","hash":"f9a1d9727fae13d183da28174697101c","postingUrl":"https://jobs.thejobnetwork.com/Job/501753123?SourceID=2","salary":"$26k - $42k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p><b>Who We Are</b></p><p>CannTrust is an award-winning, federally regulated licensed cannabis producer, with locations in Vaughan and Niagara, Ontario. We are publicly traded and proudly Canadian, operating a portfolio of well-known brands including CannTrust, Liiv, Synr.g, Peak Leaf and BrewBudz.</p><p>At CannTrust, we are committed to providing exceptional customer experience, quality products and consistent, standardized dosing. Our greenhouses produce 95% grade A cannabis flower, which is sold in dried flower, oil and vegan capsule formats. Founded in 2014, our continued success in the medical cannabis market and subsequent expansion into the recreational business, led to us being named Licensed Producer of the Year at the Canadian Cannabis Awards 2018.</p><p>Join us in our mission to support our customers and empower our patients to improve their quality of life, by enriching the cannabis experience with the best quality products, educational resources and outstanding service.</p><p><b>Who You Are</b></p><p>The ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with CannTrust values.</p><p><b>Roles &amp; Responsibilities</b></p><ul><li>Answering calls within Service Level Agreement (SLA), and gathering information to understand patient needs in order to best serve them</li><li>Directing and escalating general incoming calls and queries to appropriate personnel</li><li>Serving patients by:</li><li>determining requirements</li><li>answering inquiries (including but not limited to product, services, and education)</li><li>resolving issues,</li><li>fulfilling requests,</li><li>maintaining database, and customer profiles,</li><li>placing orders</li></ul><ul><li>Hold personal knowledge up to date on products, and science. Update job knowledge by participating in educational opportunities</li><li>Conduct outbound calls to:</li><li>Newly approved/renewed patients</li><li>Patients approved within the same day delivery zone</li><li>Follow up on patients’ treatment</li><li>Follow up on patients who have not yet ordered</li><li>Assist with any other outbound initiatives the department may implement</li></ul><ul><li>Assist in managing all Veteran accounts and all clients who are supported by Insurance Companies, then enter and review new and existing Veterans through VA and updating Ample once direct billing is approved</li><li>Enter medical document and patient registration data into Ample</li><li>Register new and renewal clients and ensuring accuracy of information</li><li>Follow-up with healthcare practitioners/clinics on medical document errors</li><li>Follow-up with clients for errors on registration forms or missing registration forms</li><li>Track all necessary data and maintain data spreadsheets daily</li><li>Assist in the identification of trends and matters with clinics and partners, and opportunities for process improvements</li><li>Maintain renewals and Ample Care submissions</li><li>Assist with Quality checks for all approved patient profiles</li><li>Use discretion and maintain privacy regarding Associates’ performance</li><li>Identify trends amongst the department in order to target training and process improvements</li><li>Process and track cancellations, refusals, transfers and returns of medical documents</li><li>Review verification lists from clinics and confirm receipt of documents</li><li>Compile data regarding missing documentation and errors to educate our partners to ensure a quick processing turnaround time</li><li>Collaborate with the Clinical Services team members to identify and resolve urgent issues</li><li>Update partnership and affiliate lists</li><li>Support Professional Services with the verification of New Doctors in a timely manner, when necessary</li><li>Mail and fax outgoing items and documents, and any other administrative tasks as required</li><li>Responding to incoming emails within 24 business hours.</li><li>Manage the patient assistance program, as well as the patient registration amendment process.</li><li>Respond to customers through social media messages, email, and website chat</li><li>Track email inquiries and identifying trends.</li><li>Meet and maintain Key Performance Indicators (KPIs) and SLAs, and adhere to all workplace policies</li></ul><p><b>Individual Influencer</b></p><ul><li>Customer-centric – always searching for ways to improve service, takes action to resolve (internal or external) customer issues</li><li>Acts as a mentor to peers and cross functional partners</li><li>Follows through on commitments, adheres to deadlines</li><li>Uses good judgment about when to act independently or escalate an issue</li><li>Acts with Integrity: Demonstrates responsible, ethical, and honest behavior while consistently leading by example</li><li>Delivers results while staying aligned with CannTrust Values</li></ul><p><b>Education &amp; Experience</b></p><ul><li>High school diploma or equivalent</li><li>Post-secondary education preferred</li><li>A minimum of two years of call centre or customer service experience</li><li>Experience working in regulated industries is an asset</li><li>Experience with 3rd party adjudication and knowledge of Insurance Companies policies is an asset</li><li>Knowledge of medicinal cannabis or the pharmaceutical industry is an asset</li><li>A minimum of one year of data entry experience is an asset</li><li>Strong computer skills and practical experience using MS Office Suite</li></ul><p><b>Requirements</b></p><ul><li>Excellent communication skills, fluent in English</li><li>Proficiency in Microsoft Office Suite</li><li>Available to travel to company locations within the GTA</li><li>Must pass an RCMP security clearance</li><li>Must be 19 years of age or older</li><li>Knowledge and understanding of Health Canada’s Cannabis Act</li><li>Data entry skills and ability to type a minimum of 50 wpm</li><li>Ability to use a high degree of tact, diplomacy, and discretion in working with others</li><li>Demonstrated ability to work effectively with others in a fast-paced client focused environment</li><li>Ability to organize and prioritize multiple tasks and work roles, while maintaining excellent attention to detail</li><li>Ability to work as an effective member of an integrated customer service team</li></ul><p><b>Physical Demands</b></p><p>While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items is occasionally required.</p><p><b>Work Environment</b></p><p>While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.</p><p><i>CannTrust is an equal opportunity employer. We thank you for your interest in employment opportunities at CannTrust. Please note, only the candidates who are selected for an interview will be contacted. CannTrust welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</i></p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Public/Established","name":"CannTrust","logoUrl":"/logos/canntrust-d201bb4ca139eb0b36f0ce0af7b71eca.png"},"location":{"country":"Canada","address":"Langstaff, ON","city":"Langstaff","stateProvince":"ON"},"frontendLink":"/job-posting/canntrust/associate-customer-care/933e822108c92ea9fbeb9db7f76ced2b","title":"Associate, Customer Care","category":"Medical & Healthcare","hash":"933e822108c92ea9fbeb9db7f76ced2b","postingUrl":"https://ca.indeed.com/job/associate-customer-care-cc8ffcc3f1abe1e1"},{"salaries":[{"salaryStart":"$21k","salaryEnd":"$48k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Tampa,FL"},{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/tampa-fl"},{"salaryStart":"$10","salaryEnd":"$19","currency":"US","source":"PayScale","position":"Customer Service Representative (CSR)","type":"per hour","url":"https://www.payscale.com/research/US/Job=Customer_Service_Representative_(CSR)/Hourly_Rate/6ed40706/Tampa-FL"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>Pharma</p><p>Centra d/b/a CannabisBPO of Americus, GA is looking to hire a full-time Remote Customer Service Representative to communicate effectively with legal cannabis retail managers and customers. This work-from-home contact center position enjoys Daily</p><p>Pay, flexible schedules, and a work-from-home environment. Full-time employees also have access to group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance. If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry!</p><p><b>ABOUT PHARMACENTRA LLC</b></p><p>Founded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions.</p><p>We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.</p><p>Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles.</p><p>A DAY IN THE LIFE OF A FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVE</p><p>As a Remote Customer Service Representative, you are on the front lines of what we do for the legal cannabis community. You work with various people on behalf of our clients as customer service representatives within the cannabis industries. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for.</p><p>You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients.</p><p>You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients!</p><p><b>QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVE</b></p><p>• High school diploma or equivalent</p><p>• One year of customer service or call center experience</p><p>• Knowledge of the legal cannabis industry</p><p>• Ability to work in a quiet and private work-from-home environment where high-speed internet is maintained</p><p>• Computer skills with a working knowledge of Microsoft Windows / Office</p><p>• Ability to pass a background check</p><p>• Excellent customer service skills</p><p><b>• Applicants Living in following States Will Not Be Considered:</b></p><p>Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Iowa, Maine, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, South Dakota, Utah, Washington, nor District of Columbia.</p><p>Bilingual skills in Spanish are preferred. Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position!</p><p>FULL-TIME CONTACT CENTER WORK SCHEDULE</p><p>Because most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions. Full-time employees can expect to work 38-40 hours per week. At least one weekend day is required. This is a work-from-home call center position.</p><p><b>NO</b></p><p>W ACCEPTING APPLICATIONS FROM: AL, FL, GA, IN, KS, KY, LA, MI, NM, NC, ND, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY</p><p>READY TO JOIN OUR TEAM?</p><p>We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you</p></div>","company":{"companyType":"Private/Established","name":"CannabisBPO","logoUrl":"/logos/cannabisbpo-0533fc00a84defc3d74630f1d80984bc.jpeg"},"location":{"country":"United States","address":"Tampa, FL, USA","city":"Tampa","stateProvince":"FL"},"frontendLink":"/job-posting/cannabisbpo/customer-service/68a78bccac73178e35e45bfa03e596f3","title":"Customer Service","category":"Media & Communications","hash":"68a78bccac73178e35e45bfa03e596f3","postingUrl":"https://www.learn4good.com/jobs/online_remote/customer_service/657312674/e/","salary":"$21k - $48k"},{"salaries":[{"salaryStart":"$33","salaryEnd":"$51","currency":"","source":"Economic Research Institute","position":"Customer Service Supervisor","type":"per hour","url":"https://www.erieri.com/salary/job/customer-service-supervisor/canada/british-columbia/vancouver"},{"salaryStart":"$66k","salaryEnd":"$110k","currency":"","source":"Salary.com","position":"Customer Service Supervisor","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-supervisor-salary/vancouver-bc-canada"},{"salaryStart":"$44k","salaryEnd":"$49k","currency":"","source":"Glassdoor","position":"Customer Service Supervisor","type":"per year","url":"https://www.glassdoor.ca/Salary/Article-Customer-Service-Supervisor-Vancouver-Salaries-EJI_IE1385873.0,7_KO8,35_IL.36,45_IM972.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>Job Search Results Customer Service Supervisor City Cannabis Co. Salary: $21.00/Hourly Job Type: Full Time, Permanent Start Date: As soon as possible Language: English Minimum Education: High School Positions Available: 1 NOC Group: Retail Trade Supervisors (6211) NOC Job Title: Customer Service Supervisor - Retail Expires in 120 days Expires: 2022-02-15 Posted: 2021-10-18 Last Updated: 2021-10-18 21 views Job Number: 702653 Save Print Share Job Location(s) Vancouver, British Columbia Job Description Our Company:At City Cannabis, we are passionate about sharing our knowledge and expertise with the canna-curious, the experienced users, as well as those looking to rediscover cannabis in the legal market.Every day, we are learning more about how cannabis can help people unwind</p><p>In the new world of legal cannabis, our vision is shaped by a desire to erase the stigma and change the perceptions around cannabis and its consumers</p><p>City Cannabis Co</p><p>currently has 4 store locations in Canada.The Opportunity:We are looking for an experienced and knowledgeable Retail Customer Service Supervisor who can efficiently run the daily operations of our business and provide excellent service to our valued customers</p><p>This position is also in charge of developing City Cannabis’ relationships and standing in the neighbourhood of flagship locations.Experience:Mandatory: BC Selling It Right Certification, Criminal Record Check or Cannabis Worker Security Verification1+ Years in Canadian Retail Cannabis Industry2 Years or more Customer Service Supervisor Role5+ years in Customer Service settingCannabis-specific industry certifications: Cannsell Certificate Cannareps Cannabis Somelier Training Lv 1 or higherTrichome Institute CertificationHi Society Certificate Specific Skills:Direct and supervise employees engaged in sales or cashier duties or performing services forcustomers; Independently assign employees to duties as required in the day-to-day operations;Provide excellent customer service by greeting and assisting customers, andresponding to inquiries and complaints; Monitor sales activities to ensurethat customers always receive satisfactory service and quality goods; Enforce safety,health, and security rules; Perform work activities of subordinates, such as cleaning andorganizing shelves and ensuring that displays meet the visual standards of the store;Process payments via cash, credit or debit card and deal with returns of merchandise asper company rules &amp; policies; Prepare End-of-Day reports for management, including dailysales volumes, product information, personnel matters such as staff endorsements,customer feedback and complaints; opening and closing operations; Facilitate customer returns both atstore level as well as with wholesaler; Communicate with Licensed Sales Representatives at store levelto identify future training opportunities; Build customer retention by coaching new hires to rememberguests’ names; Responsible for Cannabis Registry accuracy and security of product displays; Leading Pre-Shift huddles to increase product/industry knowledge (groups of 12+ people); Able to lead an inventoryif necessary; Build relationships in the surrounding neighbourhood of flagship locations, be it with other businesses or in community hubs; Coach not only consultants but also supervisors on how to develop relationships with clientele as well as surrounding businesses to help erase cannabis stigma.Additional Skills:Train new sales staff, monitor their performance and report to management; Vast knowledge of Cannabis history, anatomy biochemical composition, extractions, methods ofconsumption and appropriate portion control/dosage; Ability to memorize an extensive number ofdifferent cannabis flower, concentrate, edible and topical products from various brands; &amp; more How to Apply Expiring: Feb 15, 2022 Phone: 6046731523 Email: [email protected]</p></div>","company":{"companyType":"Private/Startup","name":"Unspecified","logoUrl":"/logos/unspecified-57cde762f66a3ea659e3a0b2bd92500f.jpeg"},"location":{"country":"Canada","address":"Vancouver, BC","city":"Vancouver","stateProvince":"BC"},"frontendLink":"/job-posting/unspecified/customer-service-supervisor/0aecb6f3f70eed4420b23d51089e0ee2","title":"Customer Service Supervisor","category":"Information Technology & Services","hash":"0aecb6f3f70eed4420b23d51089e0ee2","postingUrl":"https://ca.jobrapido.com/jobpreview/110668743","salary":"$33 - $51"},{"function":["Customer Service"],"postedOn":"3 days ago","description":"<div><div><p><b>Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana and Arkansas – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.</b></p><div><div><div><h2><b>Job Summary</b></h2></div><div><p>Maintains fuel center and kiosk, and monitors gas levels and deliveries. Completes customer transactions accurately and properly maintains the cash drawer. Ensures pumps and fuel area remain clean for a safe and sanitary environment.</p></div></div><div><div><h2><b>Essential Duties and Responsibilities</b></h2></div><div><ul><li>Ensures correct checkout totals for customers by properly keying and scanning items. Maintains accurate money count in register at all times.</li><li>Ensures fuel center and customer safety by monitoring, reporting, and taking action regarding suspicious activities, illegal devices, emergencies, fires and fuel spills. Inspects fuel pumps, ensures proper seals are in place, and maintains hazard free conditions.</li><li>Answers telephone and transfers calls to appropriate store personnel.</li><li>Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, AML, lottery etc.</li><li>Identifies need for parking lot maintenance; communicates with management any incidents, actions, or concerns occurring on store premises.</li><li>Maintains proper inventory levels by generating end-of-shift or day reports, monitoring product levels, and restocking or informing store management of necessary reordering.</li><li>Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with concerns regarding gas pumps and selecting desired products.</li><li>Maintains safe and sanitary working and shopping environment by adhering to Company safety procedures. Cleans around gas pumps and in/around kiosk, empties trash cans, and spot cleans spills and breakages.</li><li>Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco and cannabis-based products.</li><li>Takes precaution when handling objects to avoid damage to products, property, etc.</li></ul></div></div><div><div><h2><b>Knowledge, Skills and Abilities</b></h2></div><div><ul><li>Ability to count and calculate for the purpose of cash handling and sales transactions.</li><li>Ability to effectively communicate (in written and verbal form) with customers and partners.</li><li>Ability to work flexible schedules including nights, weekends, and holidays.</li></ul></div></div><p></p><div><div><h2><b><br />Education, Experience, and Qualifications</b></h2></div><div><ul><li>Minimum of 16 years of age required.</li><li>TABC/LACT certification required where applicable.</li><li>Fuel Operator C training required.</li><li>Typically involves on-the-job training.</li></ul><p><br /></p></div></div><div><div><h2><b>Physical Demands</b></h2></div><div><ul><li>Continuously required to use close vision, distance vision, depth perception or the ability to focus.</li><li>Frequently required to sit for long periods of time.</li><li>Frequently required to talk and hear.</li><li>Frequently required to use hands for reaching, touching or handling.</li><li>Occasionally required to manipulate objects by hand and use fine finger movements.</li><li>Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.</li><li>Occasionally required to bend, kneel or squat.</li><li>Occasionally required to stand or walk.</li><li>Attendance at work is required.</li></ul></div></div><div><div><h2><b>Work Context and Environment</b></h2></div><div><ul><li>Work is generally performed in a fuel center.</li><li>Frequently exposed to outside temperatures and weather.</li><li>Occasionally exposed to wet, slippery or damp conditions.</li><li>Occasionally exposed to cleaning agents.</li><li>Occasionally exposed to industrial odors, fumes and dust.</li><li>Quiet to moderate noise level.</li></ul></div></div></div><p></p><p><b><br />Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.</b></p></div></div>","company":{"companyType":"Private/Established","name":"Brookshire Grocery Company","logoUrl":"/logos/brookshire-grocery-company-e2168eff83bb67176c35e69e2535becb.jpeg"},"location":{"country":"United States","address":"Bossier City, LA 71112","city":"Bossier City","stateProvince":"LA"},"frontendLink":"/job-posting/brookshire-grocery-company/fuel-center-cashier/4fd6e7c930069e07e9769b1bc0644794","title":"Fuel Center Cashier","category":"Retail","hash":"4fd6e7c930069e07e9769b1bc0644794","postingUrl":"https://www.indeed.com/job/fuel-center-cashier-c28cc579474f0878"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p><b>About Us: </b><br />Urbn Leaf is an innovative company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated collection of products down to the modern, strategic layouts of each location, every detail is designed with the customer experience in mind. We believe that each and every customer deserves to be treated with compassion backed with expertise and appreciation.<br /><b>Our Values: </b><br /><b>People-Centric</b><br />Our most important asset is our people. We strive to foster an inclusive environment that promotes engagement, teamwork, and the continued opportunity for development through the empowerment of our people.<br /><b>Quality</b><br />We believe in setting the standard by providing our customers with carefully curated products and high-performing, knowledgeable team members to ensure a quality experience with every interaction.<br /><b>Communication</b><br />By being transparent and treating everyone with respect, we can focus on what really matters to us as a company: our team and our customers.<br /><b>Accountability</b><br />We take ownership of our work and honor our commitments. We are proud of our accomplishments and recognize our failures by reinforcing the \"we\" in our efforts and removing the \"they\".<br /><b>Growth</b><br />We believe in cultivating growth in all that we do, from the growth of our business to the personal and professional growth and enrichment of our teams.<br /><b>What We Offer: </b></p><ul><li>Employee Discount – enjoy 40% off in-store products</li><li>Exclusive access to Urbn Learning Center and monthly vendor training</li><li>Medical</li><li>Dental</li><li>Vision</li><li>Group Life Insurance</li><li>Voluntary (Life, Accident, Illness)</li><li>Employee Assistance Program (EAP)</li></ul><p>Urbn Leaf, the new standard in cannabis dispensaries, is looking for a <b>Customer Service Associate </b>to join our team at our location in <b>San Ysidro</b><b>, CA</b>. If you're friendly, reliable, and knowledgeable about all things cannabis - we are looking for you!<br /><b>Job Title: </b>Customer Service Associate<br /><b>Reports to: </b>General Manager, Assistant Managers<br /><b>Position Summary: </b><br />As a Customer Service Associate for Urbn Leaf, you will be the first point of contact for the company. Our Customer Service Associates are responsible for greeting and checking in guests, taking orders over the phone and online, and fulfilling orders for customer pick-up. Additional duties include providing customer service via telephone, email, and web communication. In order to be successful in this role, you should have excellent verbal and written communication skills to interact clearly with customers, vendors, and other employees and practice proper phone etiquette. We are looking for a detail-oriented individual with a genuine passion for interfacing with people on a day to day basis that will have a \"host\" mentality for all guests entering the dispensary.<br /><b>Duties and Responsibilities: </b><br />Responsibilities include, but are not limited to:</p><ul><li>Greet and thank guests as they enter and leave the dispensary, ensuring an excellent customer experience</li><li>Customer and patient intake</li><li>Answering phone during operating hours</li><li>Taking orders over the phone and preparing orders for customer express pick-up and delivery</li><li>Responding to reviews and updating online sites i.e. Weedmaps, Google and Yelp.</li><li>Communicating any issues, comments, and/or concerns from customers to shift leads and management</li></ul><p><b>Qualifications: </b></p><ul><li>Must be 21 years of age or older</li><li>Must have at least 1 year of call center or related experience</li><li>Must be able to accurately input and access information in the POS system, delivery systems, marketing outlets, computers, etc</li><li>Must be comfortable with data entry</li><li>Must have excellent verbal and written communication skills with a strong understanding of phone etiquette</li><li>Must be a hands-on, proactive self-starter</li><li>Must be comfortable learning new skills</li><li>Must be vigilant in monitoring the entire delivery process</li><li>Must provide excellent customer service</li><li>Must be able to meet and uphold all of Urbn Leaf's standards</li><li>Preferred (not required) work experience as host, receptionist, dispatcher or other related customer service positions</li><li>Preferred (not required) one or more years of budtending experience</li><li>Preferred (not required) cannabis industry background or extensive knowledge of the cannabis industry</li></ul><p><b>Skills and Attitudes: </b></p><ul><li>Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multi-tasker with the ability to handle multiple duties and responsibilities.</li><li>Organization skills to keep accurate records and find important information quickly</li><li>Time management skills to prioritize and complete a side variety of tasks throughout the day</li><li>Patience and listening skills to respond appropriately and discover and meet customer needs</li><li>Interpersonal skills to create a pleasant experience for all customers. Must be personable, attentive, and detail oriented</li><li>Must be able to:</li><li>Perform job functions with attention to detail, speed, and accuracy</li><li>Prioritize and organize</li><li>Be a clear thinker, remain calm, and resolve problems using good judgment</li><li>Follow directions thoroughly</li><li>Understand guest needs</li><li>Work cohesively and professionally with co-workers</li></ul><p><b>Education: </b><br />Must have one of the following:</p><ul><li>High School diploma or GED</li></ul><p><b>Certificates, Licenses, and Registrations: </b></p><ul><li>Valid CA identification/proof of residence</li></ul><p><b>Physical Demands/Requirements</b><br />The following are constant demands for this position:</p><ul><li>Must be able to stand/walk for up to 6 hours at a time</li><li>Must be able to lift at least 50 pounds safely and properly, as required</li><li>Ability to work in a stressful, fast-paced environment</li><li>Must be able to work days, nights, holidays and weekends</li><li>Medium work that includes moving objects up to 50 pounds</li></ul><p><b>Environmental Conditions</b></p><ul><li>Occasionally small and/or enclosed spaces.</li></ul><p>*<br />Equal Employment Opportunity Policy*</p><p>Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at [email protected]</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Established","name":"Urbn Leaf","logoUrl":"/logos/urbn-leaf-aac608ef8f930f6e8dcfcc7c9137ab91.png"},"location":{"country":"United States","address":"San Ysidro, CA","city":"San Ysidro","stateProvince":"CA"},"frontendLink":"/job-posting/urbn-leaf/customer-service-associate/beca155e83ec80ed3f979338271d9ff6","title":"Customer Service Associate","category":"Retail","hash":"beca155e83ec80ed3f979338271d9ff6","postingUrl":"https://www.indeed.com/job/customer-service-associate-1a949877031abe72"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p><b>Company Introduction:</b></p><p>A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.</p><p>Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.</p><p><b>While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:</b></p><p>The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><p><b>Skills:</b></p><p>• Strong inter-personal and communication skills</p><p>• Strong attention to detail a must</p><p>• Organizational Skills</p><p>• Networking Savvy</p><p>• Understanding of what makes an event “successful”</p><p>• Creative flair for effective design and development of an event</p><p>• Dedication to Customer Service</p><p>• Motivation for Sales</p><p><b>Benefits:</b></p><p>• Health insurance</p><p>• Dental insurance</p><p>• Vision insurance</p><p>• Paid time off</p><p>• Flexible schedule</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p>• Weekends required</p><p>• Holidays required</p><p>• Day shift</p><p>• Night shift</p><p>• 8 hour shift</p><p><b>Requirements:</b></p><p>• High School Diploma or equivalent</p><p>• Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</p><p>• Excellent customer service skills</p><p>• Knowledge and adherence to the policies, procedures and goals of the Lotus Way</p><p>• Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</p><p>• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</p><p>• Understanding of company products, services, and policies.</p><p>• Proficiency with computers, especially with CRM software, and strong typing skills.</p><p>• Ability to ask prying questions and diffuse tense situations.</p><p>• Strong time management and decision making skills.</p><p>• Adaptability and accountability.</p><p>• Fluency in multiple languages may be desired.</p><p><b>Pay &amp; Compensation:</b></p><p>• Hourly pay</p><p><b>Additional Compensation:</b></p><p>• Bonuses</p><p>• Store Discounts</p><p><b>Customer Service Representative Job Duties:</b></p><p>• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</p><p>• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</p><p>• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</p><p>• Building lasting relationships with clients and other call center team members based on trust and reliability.</p><p>• Utilizing software, databases, scripts, and tools appropriately.</p><p>• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</p><p>• Making sales or recommendations for products or services that may better suit client needs.</p><p>• Taking part in training and other learning opportunities to expand knowledge of company and position.</p><p>• Adhering to all company policies and procedures.</p><p>• Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</p><p>• Ability to handle fast paced environment while providing superior customer service</p></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/5b0d3ed161f2479c5e13e67182a6b120","title":"Call Center Representative","category":"Agriculture & Farming","hash":"5b0d3ed161f2479c5e13e67182a6b120","postingUrl":"https://tarta.ai/j/iFkhdHwBPV406l6XBT9J-call-center-representative-at-purple-lotus-nwhs-co-inc"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"1 day ago","description":"<div><p>Lightscale Labs is Portland’s premier environmental chemistry lab for cannabis testing, and we are looking for an outgoing Front Desk Administrator/Operations Coordinator. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.</p><p>The ideal candidate will have a friendly and easy going personality while also being very professional, detail oriented and organized. A customer-oriented approach is essential and you should be able to manage customer concerns and provide accurate information regarding our pricing and turnaround times.</p><p>This role will be responsible for coordinating the flow of information and activities related to front desk operations. This is a great role for someone who likes to engage in a variety of tasks, demonstrate superior organizational skills, and interact with a variety of people while accomplishing recurring work tasks essential to company operations.</p><p>Areas of responsibility</p><ul><li>Prepare lobby area for opening and closing each day</li><li>Responsible for answering and distributing incoming calls and messages</li><li>Answer customer questions regarding testing services, pricing, and sample request both over the phone and in-person</li><li>Assist in operations support as needed</li><li>Check-in sample packages in Metrc, take photos of cannabis/hemp items</li><li>Assist walk-in customers and submit all mail-in orders in our system</li><li>Learn how to invoice customers using QuickBooks</li><li>Learn OLCC rules and regulations regarding cannabis/hemp testing</li><li>Receive packages and distribute them, prepare outgoing mail</li><li>Monitor office supplies and place orders each week</li><li>Keep updated records and files</li><li>Prepare coffee and keep kitchen area stocked and tidy</li></ul><p>Required skills and qualifications</p><ul><li>High school diploma: Associates Degree in office administration or relevant field experience is preferred</li><li>Must be 21+ years or older</li><li>Prior work experience in a customer service-oriented position</li><li>Proficient with Adobe, Microsoft Office (especially Excel and Word); willingness to learn other software programs</li><li>Basic bookkeeping skills</li><li>Willing to learn OLCC cannabis/hemp rules and regulations</li><li>Exceptional organizational skills and must be detail oriented</li></ul><p><b>HOW TO APPLY: Please provide your cover letter and attach your resume. You are welcome to drop off your resume Monday, Wednesday or Friday from 10am-4pm. Please no phone calls.</b></p><p>Lightscale Labs is an equal opportunity employer committed to maintaining a safe and professional work environment.</p><p>Salary: $35,000/year</p><p>Health benefits included</p><p>Full-time/hours: Monday – Friday (9am-5pm)</p><p>This is not a remote position</p><p>Job Type: Full-time</p><p>Pay: $35,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Lightscale Labs","logoUrl":"/logos/lightscale-labs-e852688f10b1cfba8f6b88dcb3e9944a.png"},"location":{"country":"United States","address":"Portland, OR 97227","city":"Portland","stateProvince":"OR"},"frontendLink":"/job-posting/lightscale-labs/front-desk-administrator-operations-coordinator/79af21e60211999668925efb56e7d1fe","title":"Front Desk Administrator/Operations Coordinator","category":"Medical & Healthcare","hash":"79af21e60211999668925efb56e7d1fe","postingUrl":"https://www.indeed.com/job/front-desk-administratoroperations-coordinator-256720a1386e7c68"},{"salaries":[{"salaryStart":"$42k","salaryEnd":"$46k","currency":"","source":"Glassdoor","position":"Customer Care Associate","type":"per year","url":"https://www.glassdoor.ca/Salary/Article-Customer-Care-Associate-Toronto-Salaries-EJI_IE1385873.0,7_KO8,31_IL.32,39_IM976.htm"},{"salaryStart":"$31k","salaryEnd":"$53k","currency":"","source":"PayScale","position":"Customer Service Associate","type":"per year","url":"https://www.payscale.com/research/CA/Job=Customer_Service_Associate/Salary/36202866/Toronto-ON-Customer-Service"},{"salaryStart":"$30k","salaryEnd":"$44k","currency":"","source":"ERI Economic Research Institute","position":"Customer Service Associate","type":"per year","url":"https://www.erieri.com/salary/job/customer-service-associate/canada/ontario/toronto"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p><b>Who We Are</b></p><p>CannTrust is an award-winning, federally regulated licensed cannabis producer, with locations in Vaughan and Niagara, Ontario. We are publicly traded and proudly Canadian, operating a portfolio of well-known brands including CannTrust, Liiv, Synr.g, Peak Leaf and BrewBudz.</p><p>At CannTrust, we are committed to providing exceptional customer experience, quality products and consistent, standardized dosing. Our greenhouses produce 95% grade A cannabis flower, which is sold in dried flower, oil and vegan capsule formats. Founded in 2014, our continued success in the medical cannabis market and subsequent expansion into the recreational business, led to us being named Licensed Producer of the Year at the Canadian Cannabis Awards 2018.</p><p>Join us in our mission to support our customers and empower our patients to improve their quality of life, by enriching the cannabis experience with the best quality products, educational resources and outstanding service.</p><p><b>Who You Are</b></p><p>The ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with CannTrust values.</p><p>Roles &amp; Responsibilities</p><p>• Answering calls within Service Level Agreement (SLA), and gathering information to understand patient needs in order to best serve them</p><p>• Directing and escalating general incoming calls and queries to appropriate personnel</p><p><b>• Serving patients by:</b></p><p>o determining requirements</p><p>o answering inquiries (including but not limited to product, services, and education)</p><p>o resolving issues,</p><p>o fulfilling requests,</p><p>o maintaining database, and customer profiles,</p><p>o placing orders</p><p>• Hold personal knowledge up to date on products, and science. Update job knowledge by participating in educational opportunities</p><p><b>• Conduct outbound calls to:</b></p><p>o Newly approved/renewed patients</p><p>o Patients approved within the same day delivery zone</p><p>o Follow up on patients’ treatment</p><p>o Follow up on patients who have not yet ordered</p><p>o Assist with any other outbound initiatives the department may implement</p><p>• Assist in managing all Veteran accounts and all clients who are supported by Insurance Companies, then enter and review new and existing Veterans through VA and updating Ample once direct billing is approved</p><p>• Enter medical document and patient registration data into Ample</p><p>• Register new and renewal clients and ensuring accuracy of information</p><p>• Follow-up with healthcare practitioners/clinics on medical document errors</p><p>• Follow-up with clients for errors on registration forms or missing registration forms</p><p>• Track all necessary data and maintain data spreadsheets daily</p><p>• Assist in the identification of trends and matters with clinics and partners, and opportunities for process improvements</p><p>• Maintain renewals and Ample Care submissions</p><p>• Assist with Quality checks for all approved patient profiles</p><p>• Use discretion and maintain privacy regarding Associates’ performance</p><p>• Identify trends amongst the department in order to target training and process improvements</p><p>• Process and track cancellations, refusals, transfers and returns of medical documents</p><p>• Review verification lists from clinics and confirm receipt of documents</p><p>• Compile data regarding missing documentation and errors to educate our partners to ensure a quick processing turnaround time</p><p>• Collaborate with the Clinical Services team members to identify and resolve urgent issues</p><p>• Update partnership and affiliate lists</p><p>• Support Professional Services with the verification of New Doctors in a timely manner, when necessary</p><p>• Mail and fax outgoing items and documents, and any other administrative tasks as required</p><p>• Responding to incoming emails within 24 business hours.</p><p>• Manage the patient assistance program, as well as the patient registration amendment process.</p><p>• Respond to customers through social media messages, email, and website chat</p><p>• Track email inquiries and identifying trends.</p><p>• Meet and maintain Key Performance Indicators (KPIs) and SLAs, and adhere to all workplace policies</p><p>Individual Influencer</p><p>• Customer-centric – always searching for ways to improve service, takes action to resolve (internal or external) customer issues</p><p>• Acts as a mentor to peers and cross functional partners</p><p>• Follows through on commitments, adheres to deadlines</p><p>• Uses good judgment about when to act independently or escalate an issue</p><p>• Acts with Integrity: Demonstrates responsible, ethical, and honest behavior while consistently leading by example</p><p>• Delivers results while staying aligned with CannTrust Values</p><p>Education &amp; Experience</p><p>• High school diploma or equivalent</p><p>• Post-secondary education preferred</p><p>• A minimum of two years of call centre or customer service experience</p><p>• Experience working in regulated industries is an asset</p><p>• Experience with 3rd party adjudication and knowledge of Insurance Companies policies is an asset</p><p>• Knowledge of medicinal cannabis or the pharmaceutical industry is an asset</p><p>• A minimum of one year of data entry experience is an asset</p><p>• Strong computer skills and practical experience using MS Office Suite</p><p><b>Requirements</b></p><p>• Excellent communication skills, fluent in English</p><p>• Proficiency in Microsoft Office Suite</p><p>• Available to travel to company locations within the GTA</p><p>• Must pass an RCMP security clearance</p><p>• Must be 19 years of age or older</p><p>• Knowledge and understanding of Health Canada’s Cannabis Act</p><p>• Data entry skills and ability to type a minimum of 50 wpm</p><p>• Ability to use a high degree of tact, diplomacy, and discretion in working with others</p><p>• Demonstrated ability to work effectively with others in a fast-paced client focused environment</p><p>• Ability to organize and prioritize multiple tasks and work roles, while maintaining excellent attention to detail</p><p>• Ability to work as an effective member of an integrated customer service team</p><p><b>Physical Demands</b></p><p>While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items is occasionally required.</p><p><b>Work Environment</b></p><p>While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.</p><p>CannTrust is an equal opportunity employer. We thank you for your interest in employment opportunities at CannTrust. Please note, only the candidates who are selected for an interview will be contacted. CannTrust welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process</p></div>","company":{"website":"canntrust.com","companyType":"Public/Established","name":"CannTrust","logoUrl":"/logos/canntrust-d201bb4ca139eb0b36f0ce0af7b71eca.png"},"location":{"country":"Canada","address":"Vaughan, ON","city":"Vaughan","stateProvince":"ON"},"frontendLink":"/job-posting/canntrust/associate-customer-care/457ed72579e3c64c2d007afb032d3c20","title":"Associate, Customer Care","category":"Medical & Healthcare","hash":"457ed72579e3c64c2d007afb032d3c20","postingUrl":"https://ca.linkedin.com/jobs/view/associate-customer-care-at-canntrust-2754685910","salary":"$42k - $46k"},{"employmentType":"Full-time","function":["Retail"],"postedOn":"4 days ago","description":"<div><p>General Description: (copied and pasted from retail mgr then edited to remove mgr duties)</p><p>Iowa Cannabis Company is currently seeking a passionate Customer Service Representative to join our team. NO PRIOR CANNABIS OR DISPENSARY EXPERIENCE NEEDED</p><p>Our team strongly believes that medical cannabidiol has significant potential to improve quality of life for thousands of patients across Iowa, and we are searching for like-minded, compassionate individuals to join our Iowa City location.</p><p>The ideal candidate has complete open availability: Monday - Sunday, 9:30 am - 6:30 pm. Hours may expand depending on market demand.</p><p>The ideal candidate would have experience in a medical office setting, and/or sales, customer service or retail experience. Education in business and/or medical related fields is highly preferred.</p><p>Our Managers need to possess excellent coaching and management skills, effective written &amp; verbal communication skills, and a solid foundation in business, sales and marketing.</p><p>In order to join our team, you must be able to successfully pass our pre-employment checks, including a criminal background check.</p><p><b>Essential Functions:</b></p><p>• Ensure that all patients received outstanding customer service</p><p>• De-escalate escalated patients</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines</p><p>• Maintain knowledge on the proper potency and dosage for various medical conditions</p><p>• Educate patients about the product and application method</p><p>• Provide direct service to customers, including financial transactions, proper entry into database, monitoring of product sold, and labeling purchased product</p><p>• Dispense medicine accurately and efficiently through the combined use of innate math skills and the Point of Sale (POS) system and cash register</p><p>• Assist in weekly store inventory counts</p><p>• Maintain cleanliness of dispensary through regular dusting, glass cleaning, vacuuming, sweeping, and other company sanitation protocols</p><p>• Attend ongoing training as scheduled</p><p>• Follow the Medical Cannabidiol Act</p><p><b>Requirements:</b></p><p>• Must be able to pass a pre-employment criminal background check</p><p>• 1-3 years of customer service, retail experience, and/or experience in a medical office setting</p><p>• Minimum 21 years of age</p><p>• Ability to work weekends on a regular basis, work any shift and work overtime as needed</p><p>• Must maintain a high level of customer service</p><p>• Experience with hiring, training, compliance, and general bookkeeping are a significant plus</p><p>• Ability to organize and prioritize necessary tasks in order to accomplish goals</p><p><b>Compensation &amp; Benefits:</b></p><p>• $15-$17/hourly wage, full time position</p><p>• Paid Sick Leave, Paid Time Off and Holiday Pay</p><p>• Health Insurance</p><p>• Dental and Vision Insurance</p><p>• Life Insurance</p><p>• Employee Assistance Program offering in-person, telephonic, texting and video counseling for help with stress, anxiety, depression, family issues, and more</p><p>• Employee Discount Program offering exclusive discounts from top national retailers</p><p>On May 12, 2017, Governor Terry Branstad signed House File 524 into law, allowing use of medical cannabidiol to treat certain debilitating medical conditions. According to the Iowa Department of Public Health: \"The Act provides that a person recommend, possess, use, dispense, deliver, transport, or administer cannabidiol if the recommendation, possession, use, dispensing, delivery, transporting, or administering is in accordance with chapter 124E of the Iowa Code.\" This law also allows patients and designated primary caregivers to possess cannabidiol and requires the recommendation of a board certified physician</p></div>","company":{"name":"Cannabis & Glass"},"location":{"country":"United States","address":"Waterloo, IA, USA","city":"Waterloo","stateProvince":"IA"},"frontendLink":"/job-posting/cannabis-and-glass/customer-service-dispensary-tech/a929feb563e18cc285accfa5078bcd77","title":"Customer Service/Dispensary Tech","category":"Retail","hash":"a929feb563e18cc285accfa5078bcd77","postingUrl":"https://us.bebee.com/job/20211016-3dc2ad080dd46fee2e493b56f01635db"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p>Delivering elevated experiences! Grassp (www.GrasspHealth.com) is an exciting cannabis delivery app, and we are rapidly growing and looking for committed professionals to help our team set the standard. Looking for positive, team players (21 years of age and over) who want to join an awesome team.</p><p>We are looking to add full-time and part-time customer service reps to our growing team. This is a great opportunity to play a critical role in a fast-paced startup that is growing.</p><p><b>**Please note that this role requires you to work from home, so you would need a computer and a cell phone. Though it's remote, you must live in the Greater Los Angeles Area to be considered.**</b></p><p><b>PRIMARY RESPONSIBILITIES: </b></p><ul><li>Serve as the primary point of contact for our customers, delivering an exceptional customer service experience via phone, chat, and email;</li><li>Provide timely and thorough resolution to customer inquiries;</li><li>Collaborate with operations leads and delivery drivers to execute exceptional customer service;</li><li>Call first-time customers and provide white-glove service to help them understand our process and place their first order;</li><li>Maintain knowledge of the products and some commonly asked questions;</li><li>Communicate with management to escalate problems and recommend resolutions</li></ul><p><b>REQUIRED FOR CONSIDERATION: </b></p><ul><li>Excellent written and verbal communication with the ability to come across as friendly and helpful, even in difficult situations</li><li>Ability to multi-task, handling calls, chats, and email</li><li>Ability to remain calm and collected during difficult conversations</li><li>Ability to think critically and make decisions that balance what is best for both the customer and the company</li><li>Tech-savvy and detail-oriented</li><li>Must be a team player with a positive attitude</li><li>Must be a self-starter, who can work autonomously with little direction</li><li>Cannabis experience preferred</li></ul><p>Interested candidates should respond to this post with a copy of your resume and few sentences about why you would be great for this role.</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid training</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Why do you want to work for Grassp?</li><li>Describe a time you went above and beyond for a customer or fellow colleague.</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>customer service: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Grassp Health","logoUrl":"/logos/grassp-health-1e3fe0fe177deaa50d7bb4c6fe6e1e30.jpeg"},"location":{"country":"United States","address":"West Hollywood, CA 90038","city":"West Hollywood","stateProvince":"CA"},"frontendLink":"/job-posting/grassp-health/cannabis-customer-service-representative/b374468ec8e02b5e6694985067432bd0","title":"Cannabis Customer Service Representative","category":"Retail","hash":"b374468ec8e02b5e6694985067432bd0","postingUrl":"https://www.indeed.com/job/cannabis-customer-service-representative-beb25f3c554f3695"},{"employmentType":"Part-time","function":["Retail","Customer Service"],"postedOn":"3 days ago","description":"<div><p>Looking for a front desk superstar for a small SW dispensary.</p><p>Must be well put together since you are the first person people meet upon entering the store.</p><p>Skills needed: Microsoft word, Adobe, able to trouble shoot on the computer, ability to learn our POS as you will be responsible for putting new items in the system, ordering of glass products for the shop, photoshop, social media posting, answer phones and sometimes help on the retail floor if needed.</p><p>Cannabis knowledge would be great, but not mandatory if you are willing to learn!</p><p>An OLCC marijuana handlers permit is required.</p><p>Please have a valid drivers license and relaible transportation.</p><p>Job Type: Part-timePay: $14.00 - $15.00 per hourBenefits:Employee discountFlexible scheduleRetirement planSchedule:Monday to FridayEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location:One locationWork Remotely:NoWork Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"Green Goddess Remedies","logoUrl":"/logos/green-goddess-remedies-d45a0b4f5178ff4c8a738aadcc3ea867.png"},"location":{"country":"United States","address":"Portland, OR, USA","city":"Portland","stateProvince":"OR"},"frontendLink":"/job-posting/green-goddess-remedies/secretary-front-desk-for-dispensary/a8673e95ac503ce54d392f95af953961","title":"Secretary/Front Desk for Dispensary","category":"Medical & Healthcare","hash":"a8673e95ac503ce54d392f95af953961","postingUrl":"https://jobzhq.com/jobs/secretary-front-desk-for-dispensary_9177fb444b0f24a3_0_0"},{"employmentType":"Full-time","function":["Retail","Customer Service"],"postedOn":"18 hours ago","description":"<div><p><b>Job Description</b></p><p>Come work in the fast paced cannabis industry! We are hiring a PART TIME Front Desk Receptionist/Budtender for our High Plainz Strains location in Log Lane Village (right by Fort Morgan, CO).</p><p><b>General Info:</b></p><p>Heavy preference will be given to candidates who already have their badge to work in the cannabis industry in Colorado. If you don't already have that, you can apply with the State of Colorado.</p><p>The ideal candidate for this role will have open availability for the hours this store is open - Sunday - Saturday 8 am - 10 pm.</p><p>This is a full time position, and you will generally be scheduled ~20-25 hours per week. Eventually there may be an opportunity for full time hours.</p><p>Pay - $14.00/hour, plus tips.</p><p>We offer a competitive benefits package, including Health Insurance (Kaiser), Dental Insurance (Delta Dental), Vision (VSP), and Gap/Accident/Illness Insurance (Transamerica). Employees also receive an employee discount in all of our stores!</p><p>Our culture is full of fun times and camaraderie! After all, we ARE in the cannabis industry! We do our best to make the work day enjoyable, while also meeting the needs of the business, and following the rules set by the state. Customer Service is our #1 priority, so the ideal candidate will have worked in a customer service role, and largely enjoyed it. Knowledge of the cannabis product world is a plus, but not required. We have lots of expertise and knowledge in-house, and we will help you learn whatever you don't already know about the wide variety of cannabis products.</p><p><b>Basic Functions of the Job:</b></p><p>• Welcome our customers into our store with a friendly face and information on our deals, loyalty programs, and the rules of dispensaries</p><p>• Verify IDs for customers - making sure they are valid and current</p><p>• Keep in-house menu boards current and up to date</p><p>• Answer incoming phone calls with great phone etiquette and a friendly tone, and answer customer questions</p><p><b>Ideal Skills and Experience:</b></p><p>• To begin working in any dispensary in Colorado, you must have a valid badge from the State of Colorado to work in the cannabis industry. This badge is obtained at the cost of the candidate/employee, and the company does not reimburse for this.</p><p>• Because this is a customer facing role, reliability is super important!</p><p>• Customer Service experience in another role, either paid or volunteer.</p><p>• Friendly, positive attitude and AMAZING communication skills.</p><p>• Passion for the cannabis industry/product - even if you do not partake, you should be excited about what it can do for folks!</p><p>• General knowledge about cannabis products is a big plus!</p><p>• Willingness to learn the rules of this industry and uphold them every single day.</p><p>• Basic computer skills - enough to operate ID software, use basic office programs, etc.</p><p>We are an EEO Employer</p></div>","company":{"name":"Nature's Herbs and Wellness / High Plainz Strains"},"location":{"country":"United States","address":"Fort Morgan, CO, USA","city":"Fort Morgan","stateProvince":"CO"},"frontendLink":"/job-posting/natures-herbs-and-wellness-high-plainz-strains/part-time-budtender-front-desk-receptionist-high-plainz-strains/39caaaf43d7e1ee4121fea8f63e95c71","title":"Part Time Budtender/Front Desk Receptionist - High Plainz Strains...","category":"Medical & Healthcare","hash":"39caaaf43d7e1ee4121fea8f63e95c71","postingUrl":"https://www.ziprecruiter.com/c/Natures-Herbs-and-Wellness-High-Plainz-Strains/Job/Part-Time-Budtender-Front-Desk-Receptionist-High-Plainz-Strains-Log-Lane/-in-Fort-Morgan,CO?jid=bbf35ffd876172c8"},{"employmentType":"Full-time","function":["Retail"],"postedOn":"3 days ago","description":"<div><p>General Description: (copied and pasted from retail mgr then edited to remove mgr duties)</p><p>Iowa Cannabis Company is currently seeking a passionate Customer Service Representative to join our team. NO PRIOR CANNABIS OR DISPENSARY EXPERIENCE NEEDED!</p><p>Our team strongly believes that medical cannabidiol has significant potential to improve quality of life for thousands of patients across Iowa, and we are searching for like-minded, compassionate individuals to join our Iowa City location.</p><p>The ideal candidate has complete open availability: Monday - Sunday, 9:30 am - 6:30 pm. Hours may expand depending on market demand.</p><p>The ideal candidate would have experience in a medical office setting, and/or sales, customer service or retail experience. Education in business and/or medical related fields is highly preferred.</p><p>Our Managers need to possess excellent coaching and management skills, effective written &amp; verbal communication skills, and a solid foundation in business, sales and marketing.</p><p>In order to join our team, you must be able to successfully pass our pre-employment checks, including a criminal background check.</p><p><b>Essential Functions:</b></p><p>• Ensure that all patients received outstanding customer service</p><p>• De-escalate escalated patients</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines</p><p>• Maintain knowledge on the proper potency and dosage for various medical conditions</p><p>• Educate patients about the product and application method</p><p>• Provide direct service to customers, including financial transactions, proper entry into database, monitoring of product sold, and labeling purchased product</p><p>• Dispense medicine accurately and efficiently through the combined use of innate math skills and the Point of Sale (POS) system and cash register</p><p>• Assist in weekly store inventory counts</p><p>• Maintain cleanliness of dispensary through regular dusting, glass cleaning, vacuuming, sweeping, and other company sanitation protocols</p><p>• Attend ongoing training as scheduled</p><p>• Follow the Medical Cannabidiol Act</p><p><b>Requirements:</b></p><p>• Must be able to pass a pre-employment criminal background check</p><p>• 1-3 years of customer service, retail experience, and/or experience in a medical office setting</p><p>• Minimum 21 years of age</p><p>• Ability to work weekends on a regular basis, work any shift and work overtime as needed</p><p>• Must maintain a high level of customer service</p><p>• Experience with hiring, training, compliance, and general bookkeeping are a significant plus</p><p>• Ability to organize and prioritize necessary tasks in order to accomplish goals</p><p><b>Compensation &amp; Benefits:</b></p><p>• $15-$17/hourly wage, full time position</p><p>• Paid Sick Leave, Paid Time Off and Holiday Pay</p><p>• Health Insurance</p><p>• Dental and Vision Insurance</p><p>• Life Insurance</p><p>• Employee Assistance Program offering in-person, telephonic, texting and video counseling for help with stress, anxiety, depression, family issues, and more</p><p>• Employee Discount Program offering exclusive discounts from top national retailers</p><p>On May 12, 2017, Governor Terry Branstad signed House File 524 into law, allowing use of medical cannabidiol to treat certain debilitating medical conditions. According to the Iowa Department of Public Health: \"The Act provides that a person recommend, possess, use, dispense, deliver, transport, or administer cannabidiol if the recommendation, possession, use, dispensing, delivery, transporting, or administering is in accordance with chapter 124E of the Iowa Code.\" This law also allows patients and designated primary caregivers to possess cannabidiol and requires the recommendation of a board certified physician.</p><p>8Sl6dr31OR</p></div>","company":{"name":"Cannabis & Glass"},"location":{"country":"United States","address":"Waterloo, IA, USA","city":"Waterloo","stateProvince":"IA"},"frontendLink":"/job-posting/cannabis-and-glass/customer-service-dispensary-tech-waterloo-ia/81876656e2ea142d82b9d0c51dd1d3df","title":"Customer Service/Dispensary Tech-Waterloo, IA","category":"Retail","hash":"81876656e2ea142d82b9d0c51dd1d3df","postingUrl":"https://www.recruit.net/job/customer-service-jobs/C22CCC2066655394"},{"employmentType":"Full-time","function":["Customer Service","Retail"],"postedOn":"2 days ago","description":"<div><p>Welcome to the Latest Job Vacancies Site 2021 and at this time we would like to inform you of the Latest Job Vacancies from the Green Goddess Remedies with the position of Secretary/Front Desk for Dispensary - Green Goddess Remedies which was opened this.</p><p>If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Secretary/Front Desk for Dispensary - Green Goddess Remedies Portland below matches your qualifications. Good Luck: D</p><p>Please have a valid drivers license and relaible transportation. Microsoft word, Adobe, able to trouble shoot on the computer, ability to learn our</p><p>• Company Name : Green Goddess Remedies</p><p>• Open Position : Secretary/Front Desk for Dispensary - Green Goddess Remedies Portland</p><p>• Location Job : Portland, OR 97219</p><p>• Country Job : US</p><p><b>How to Submit an Application:</b></p><p>After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Secretary/Front Desk for Dispensary - Green Goddess Remedies job info - Green Goddess Remedies Portland, OR 97219 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Secretary/Front Desk for Dispensary - Green Goddess Remedies job info - Green Goddess Remedies Portland, OR 97219 in 19-10-2021 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.</p><p>Green Goddess Remedies |</p><p>Portland, OR 97219</p><p>Portland, OR 97219</p><p><b>OR</b></p><p><b>US</b></p><p>20-10-2021</p></div>","company":{"companyType":"Private/Startup","name":"Green Goddess Remedies","logoUrl":"/logos/green-goddess-remedies-d45a0b4f5178ff4c8a738aadcc3ea867.png"},"location":{"country":"United States","address":"Oregon, USA","stateProvince":"OR"},"frontendLink":"/job-posting/green-goddess-remedies/secretary-front-desk-for-dispensary-green-goddess-remedies/75cf353600e9595332043b2509b48707","title":"Secretary/Front Desk for Dispensary - Green Goddess Remedies","category":"Medical & Healthcare","hash":"75cf353600e9595332043b2509b48707","postingUrl":"https://www.idblogo.com/job/9177fb444b0f24a3/secretaryfront-desk-for-dispensary.html"},{"employmentType":"Full-time","function":["Retail"],"postedOn":"1 day ago","description":"<div><p><b>In addition to being a GREAT place to work; we offer Competitive Wages, Growth Opportunities and Excellent Benefits!</b><br /><b>About Us: </b>We are an Oregon-proud Cannabis company. We grow our plants with passion and science, and we treat everyone with dignity and respect.</p><ul><li>Our moto is \"Good Herb by Good People\", and we strive to create a best-in-class experience.</li><li>We serve our community by providing a great place for people to work. We support our Team Members in their quest for excellence in service by giving them opportunities for cannabis careers and education.</li></ul><p><b>The Positions: </b>We are looking for <b>Budtenders </b>to join our team.</p><ul><li>We offer Medical, Dental, Vision, Life Insurance, and 401(k) with company match.</li><li>We also have an Employee Assistance Program and excellent Team Member Discounts.</li></ul><p><b>Requirements: </b></p><ul><li>Regular and predictable attendance</li><li>Must be at least 21 years of age</li><li>Must have or be able to obtain a Marijuana Workers permit</li><li>Must have or be able to obtain a Food Handler's Card</li></ul><p><b>Responsibilities: </b></p><ul><li>Responsible for sales and customer experience by maintaining a tidy, safe, and inviting store environment</li><li>Ensure the sales floor is properly stocked and the presence of the store is well maintained</li><li>Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures</li><li>Maintain product knowledge</li><li>Greeting customers warmly when they enter</li><li>Accurately use and maintain the Point Of Sale (POS) system in person and for placing phone orders</li><li>Correct cash handling and discount application</li><li>Accurate and timely data entry of patient profiles</li><li>Verifying proper paperwork, documentation and ID for customers</li><li>Other duties as assigned by the Leadership Team</li></ul><p><b>Why Should You Work With Us?</b></p><ul><li>We believe in “Growing our own” and not just cannabis! You decide how far you want to go in your career journey, and we will pave the way.</li><li>Work with some of the best team members in the cannabis industry.</li><li>Do what you love, with people you like, for a company you are proud of!</li><li>Let us not forget our excellent compensation and benefits package!</li><li>We are a proud Equal Opportunity Employer.</li></ul><p>Location: 2205 NE Division, Bend, OR 97703</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"name":"THC Retail LLC"},"location":{"country":"United States","address":"Bend, OR 97703","city":"Bend","stateProvince":"OR"},"frontendLink":"/job-posting/thc-retail-llc/budtender-bend/a877b2d3a1211326f7a34826c76e4fae","title":"Budtender-Bend","category":"Retail","hash":"a877b2d3a1211326f7a34826c76e4fae","postingUrl":"https://www.indeed.com/job/budtender-bend-4f46e29ee10596d2"}]