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Client Service Representative

WeedMD Rx Inc. Bowmanville, ON Full-time
Apply Now Copy link

Company

WeedMD Inc. is the publicly traded parent company of WeedMD RX Inc. and Starseed Medicinal Inc., licence holders producing and distributing cannabis products for both the medical and adult-use markets. The Company owns and operates a 158-acre state-of-the-art greenhouse, outdoor and processing facility located in Strathroy, ON as well as a fully licensed 26,000 sq. ft. Aylmer, ON processing facility, specializing in cannabis extraction. With the addition of Starseed, a medical-centric operator, WeedMD has expanded its multi-channeled distribution strategy. Starseed’s industry-first, exclusive partnership with LiUNA, the largest construction union in Canada, along with employers and union groups complements WeedMD’s direct sales to medical patients. The Company maintains strategic relationships in the seniors’ market and supply agreements with Shoppers Drug Mart as well, as seven provincial distribution agencies where adult-use brands Color Cannabis and Saturday are sold.

Summary

The Customer Service Representatives are responsible for inbound and outbound calls for both Starseed and North Star Wellness, maintain client appointments to the clinic, as well as complete Registrations and Re-Registrations process, submits Prior Authorization to all Insurance providers and submits all orders through Kroll for all clients approved for insurance coverage..

Customer Service Representatives also share product/services information, place client orders and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Duties

  • Answer inbound calls
  • Handle customer requests, orders, appointments and concerns
  • Identify and assess clients’ needs to achieve satisfaction
  • Registration of clients
  • Verification of all new medical documents with the physicians or NP’s
  • Take the extra mile to engage the clients
  • Responsible to making outbound calls to clients and HCP’s
  • Responsible for entering client information in Bluelink, PatientVu/Kroll and or Portal
  • Submit claims for reimbursement to the client’s insurance company
  • Submits Prior Authorization forms on behalf of the client
  • Enters Prior Authorization approvals into Kroll
  • Manages/Submits all rejected Kroll orders
  • Answers all inbound emails
  • Complaints

Required Knowledge, Skills and Abilities

  • Demonstrated ability to work effectively with others in a fast-paced client focused environment
  • Ability or organize and prioritize multiple tasks and work roles
  • Ability to use a high degree of tact, diplomacy and discretion in working with others
  • Ability to type a minimum of 50 wpm
  • Attention to detail a must
  • Ability to work as an effective member of an integrated Customer Service Team
  • Build sustainable relationships and trust with clients
  • Excellent communication and presentation skills
  • Handle client complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution, Keep records of client’s interactions, process customer accounts and file documents
  • Customer orientation and ability to adapt/respond to different types of characters

Requirements

  • A minimum of 3 years’ experience in a customer service environment
  • Ability to perform the essential duties of the job
  • Demonstrates Core Values; accountability, integrity, humility, compassion and respect
  • Must be available to work weekends or evening shift on a rotating basis.
  • Superior computer skills
  • Must be a team player

If you are passionate about working in this industry, have a thirst for knowledge and want to be part of a dynamic and growing company, we would like to hear from you!

Note: We would like to thank all applicants for their interest however we will only be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent. The chosen applicant will be required to successfully complete background and reference checks.

WeedMD thanks all applicants for their interest; however, only those selected to continue in the recruitment process will be contacted. Pursuant to the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, WeedMD will accommodate all applicants with disabilities to the point of undue hardship during the recruitment and hiring process. Accommodation will be provided upon request and in accordance with the principles of dignity, individualization, and inclusion. WeedMD will work cooperatively, and in a spirit of respect, with all partners in the accommodation process. WeedMD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, receipt of public assistance (in housing only), sex (including pregnancy and breastfeeding) or sexual orientation.

Job Type: Full-time

Education:

  • Secondary School (preferred)

Experience:

  • Customer Service: 3 years (preferred)
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The Company maintains strategic relationships in the seniors’ market and supply agreements with Shoppers Drug Mart as well, as seven provincial distribution agencies where adult-use brands Color Cannabis and Saturday are sold.</p><p><b>Summary</b></p><p>The Customer Service Representatives are responsible for inbound and outbound calls for both Starseed and North Star Wellness, maintain client appointments to the clinic, as well as complete Registrations and Re-Registrations process, submits Prior Authorization to all Insurance providers and submits all orders through Kroll for all clients approved for insurance coverage..</p><p>Customer Service Representatives also share product/services information, place client orders and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</p><p>The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.</p><p>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p><b>Job Duties</b></p><ul><li>Answer inbound calls</li><li>Handle customer requests, orders, appointments and concerns</li><li>Identify and assess clients’ needs to achieve satisfaction</li><li>Registration of clients</li><li>Verification of all new medical documents with the physicians or NP’s</li><li>Take the extra mile to engage the clients</li><li>Responsible to making outbound calls to clients and HCP’s</li><li>Responsible for entering client information in Bluelink, PatientVu/Kroll and or Portal</li><li>Submit claims for reimbursement to the client’s insurance company</li><li>Submits Prior Authorization forms on behalf of the client</li><li>Enters Prior Authorization approvals into Kroll</li><li>Manages/Submits all rejected Kroll orders</li><li>Answers all inbound emails</li><li>Complaints</li></ul><p><b>Required Knowledge, Skills and Abilities </b></p><ul><li>Demonstrated ability to work effectively with others in a fast-paced client focused environment</li><li>Ability or organize and prioritize multiple tasks and work roles</li><li>Ability to use a high degree of tact, diplomacy and discretion in working with others</li><li>Ability to type a minimum of 50 wpm</li><li>Attention to detail a must</li><li>Ability to work as an effective member of an integrated Customer Service Team</li><li>Build sustainable relationships and trust with clients</li><li>Excellent communication and presentation skills</li><li>Handle client complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution, Keep records of client’s interactions, process customer accounts and file documents</li><li>Customer orientation and ability to adapt/respond to different types of characters</li></ul><p><b>Requirements</b></p><ul><li>A minimum of 3 years’ experience in a customer service environment</li><li>Ability to perform the essential duties of the job</li><li>Demonstrates Core Values; accountability, integrity, humility, compassion and respect</li><li>Must be available to work weekends or evening shift on a rotating basis.</li><li>Superior computer skills</li><li>Must be a team player</li></ul><p>If you are passionate about working in this industry, have a thirst for knowledge and want to be part of a dynamic and growing company, we would like to hear from you!</p><p><b>Note: </b>We would like to thank all applicants for their interest however we will only be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent. The chosen applicant will be required to successfully complete background and reference checks.</p><p>WeedMD thanks all applicants for their interest; however, only those selected to continue in the recruitment process will be contacted. Pursuant to the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, WeedMD will accommodate all applicants with disabilities to the point of undue hardship during the recruitment and hiring process. Accommodation will be provided upon request and in accordance with the principles of dignity, individualization, and inclusion. WeedMD will work cooperatively, and in a spirit of respect, with all partners in the accommodation process. WeedMD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, receipt of public assistance (in housing only), sex (including pregnancy and breastfeeding) or sexual orientation.</p><p>Job Type: Full-time</p><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 3 years (preferred)</li></ul></div>","company":{"companyType":"Public/Established","name":"WeedMD Rx Inc.","logoUrl":"/logos/weedmd-0b8f6246bde17944a32624bc1cfea52d.jpeg"},"location":{"country":"Canada","address":"Bowmanville, ON","city":"Bowmanville","stateProvince":"ON"},"frontendLink":"/job-posting/weedmd-rx-inc/client-service-representative/68375571b835d09b09f9c5ff198e96cd","title":"Client Service Representative","hash":"68375571b835d09b09f9c5ff198e96cd","postingUrl":"https://ca.indeed.com/job/client-service-representative-0ab9ce8a2778bb16"},{"employmentType":"Full-time","postedOn":"24 days ago","description":"<div><p><b>Company</b></p><p>WeedMD Inc. is the publicly traded parent company of WeedMD RX Inc. and Starseed Medicinal Inc., licence holders producing and distributing cannabis products for both the medical and adult-use markets. The Company owns and operates a 158-acre state-of-the-art greenhouse, outdoor and processing facility located in Strathroy, ON as well as a fully licensed 26,000 sq. ft. Aylmer, ON processing facility, specializing in cannabis extraction. With the addition of Starseed, a medical-centric operator, WeedMD has expanded its multi-channeled distribution strategy. Starseed’s industry-first, exclusive partnership with LiUNA, the largest construction union in Canada, along with employers and union groups complements WeedMD’s direct sales to medical patients. The Company maintains strategic relationships in the seniors’ market and supply agreements with Shoppers Drug Mart as well, as seven provincial distribution agencies where adult-use brands Color Cannabis and Saturday are sold.</p><p><b>Summary</b></p><p>The Customer Service Representatives are responsible for inbound and outbound calls for both Starseed and North Star Wellness, maintain client appointments to the clinic, as well as complete Registrations and Re-Registrations process, submits Prior Authorization to all Insurance providers and submits all orders through Kroll for all clients approved for insurance coverage..</p><p>Customer Service Representatives also share product/services information, place client orders and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</p><p>The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.</p><p>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p><b>Job Duties</b></p><ul><li>Answer inbound calls</li><li>Handle customer requests, orders, appointments and concerns</li><li>Identify and assess clients’ needs to achieve satisfaction</li><li>Registration of clients</li><li>Verification of all new medical documents with the physicians or NP’s</li><li>Take the extra mile to engage the clients</li><li>Responsible to making outbound calls to clients and HCP’s</li><li>Responsible for entering client information in Bluelink, PatientVu/Kroll and or Portal</li><li>Submit claims for reimbursement to the client’s insurance company</li><li>Submits Prior Authorization forms on behalf of the client</li><li>Enters Prior Authorization approvals into Kroll</li><li>Manages/Submits all rejected Kroll orders</li><li>Answers all inbound emails</li><li>Complaints</li></ul><p><b>Required Knowledge, Skills and Abilities </b></p><ul><li>Demonstrated ability to work effectively with others in a fast-paced client focused environment</li><li>Ability or organize and prioritize multiple tasks and work roles</li><li>Ability to use a high degree of tact, diplomacy and discretion in working with others</li><li>Ability to type a minimum of 50 wpm</li><li>Attention to detail a must</li><li>Ability to work as an effective member of an integrated Customer Service Team</li><li>Build sustainable relationships and trust with clients</li><li>Excellent communication and presentation skills</li><li>Handle client complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution, Keep records of client’s interactions, process customer accounts and file documents</li><li>Customer orientation and ability to adapt/respond to different types of characters</li></ul><p><b>Requirements</b></p><ul><li>A minimum of 3 years’ experience in a customer service environment</li><li>Ability to perform the essential duties of the job</li><li>Demonstrates Core Values; accountability, integrity, humility, compassion and respect</li><li>Must be available to work weekends or evening shift on a rotating basis.</li><li>Superior computer skills</li><li>Must be a team player</li></ul><p>If you are passionate about working in this industry, have a thirst for knowledge and want to be part of a dynamic and growing company, we would like to hear from you!</p><p><b>Note: </b>We would like to thank all applicants for their interest however we will only be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent. The chosen applicant will be required to successfully complete background and reference checks.</p><p>WeedMD thanks all applicants for their interest; however, only those selected to continue in the recruitment process will be contacted. Pursuant to the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, WeedMD will accommodate all applicants with disabilities to the point of undue hardship during the recruitment and hiring process. Accommodation will be provided upon request and in accordance with the principles of dignity, individualization, and inclusion. WeedMD will work cooperatively, and in a spirit of respect, with all partners in the accommodation process. WeedMD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, receipt of public assistance (in housing only), sex (including pregnancy and breastfeeding) or sexual orientation.</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>Dental care</li><li>Store discount</li><li>Vision care</li><li>Wellness program</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 3 years (preferred)</li></ul><p>Work remotely:</p><ul><li>Temporarily due to COVID-19</li></ul><p>COVID-19 precaution(s):</p><ul><li>Remote interview process</li><li>Personal protective equipment provided or required</li><li>Social distancing guidelines in place</li><li>Virtual meetings</li><li>Sanitizing, disinfecting, or cleaning procedures in place</li></ul></div>","company":{"companyType":"Public/Established","name":"WeedMD Rx Inc.","logoUrl":"/logos/weedmd-0b8f6246bde17944a32624bc1cfea52d.jpeg"},"location":{"country":"Canada","address":"Greater Toronto Area, ON","city":"Greater Toronto Area","stateProvince":"ON"},"frontendLink":"/job-posting/weedmd-rx-inc/client-service-representative/cd559f3c5a2b071827b1d8c27ffd0324","title":"Client Service Representative","hash":"cd559f3c5a2b071827b1d8c27ffd0324","postingUrl":"https://ca.indeed.com/job/client-service-representative-511b739d29a52a0c"},{"postedOn":"1 day ago","description":"<div><div>Adecco is currently assisting an LA-based client recruiting with an immediate need for a remote Contact Center Rep who has ticketing system and online chat experience. <b>Pay rate $20/hr</b>. Work hours are flexible, 8 hours/day, 5 days/week between the hours of 6am and 8pm PT with possible future weekend hours. Initial assignment length is 6 mos however could extend and or convert temp to hire based on business needs and candidate performance.<br />Please review the details below and if you meet the must-have qualifications listed<b>, Apply Now!</b><br /><b>Responsibilities</b>:<br /><ul><li>Responding to customer inquiries in a timely manner via email or chat (not phone)</li></ul><ul><li>Basic product troubleshooting</li></ul><ul><li>Processing warranty requests with customer follow up</li></ul><ul><li>Provide exceptional customer service, with a passion for exceeding customer expectations</li></ul><b>Must-have requirements</b>:<br /><ul><li>1-3 years' experience providing customer service via support ticketing platforms including online chat and email</li></ul><ul><li>Appreciation and enthusiasm for cannabis culture</li></ul><ul><li>Tech savvy including Excel</li></ul><ul><li>Be patient and service-oriented</li></ul><ul><li>Strong written email communication skills</li></ul><ul><li>Excellent organizational and time management skills/ability to work under pressure</li></ul><ul><li>History of building and managing client relationships.</li></ul><ul><li>Manages and self directs priorities with minimal oversight</li></ul><ul><li>A workspace free of distractions</li></ul><b>Nice to have requirements</b>:<br /><ul><li>Zendesk and Shopify experience a plus.</li></ul><ul><li>Proficiency in using Google sheets, docs a plus.</li></ul><b>What's in this for you?</b><br /><ul><li>Pay rate $20/hr DOE</li></ul><ul><li>Fully remote with flexible work hours</li></ul><ul><li>Laptop provided</li></ul><ul><li>Weekly Pay - you receive a paycheck every week</li></ul><ul><li>Comprehensive benefits after 1 week - medical, dental, vision, options available</li></ul>Click on <b>Apply Now </b>for instant consideration for the remote Contact Center role<br />Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit <b>http://www.adeccousa.com/candidate-privacy/ </b>. The Company will consider qualified applicants with arrest and conviction records.<br /><br />Equal Opportunity Employer/Veterans/Disabled<br /><br />To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy<br /><br />The Company will consider qualified applicants with arrest and conviction records</div></div>","company":{"companyType":"Public/Established","name":"Adecco","logoUrl":"/logos/adecco-a6e8d4caff6004eecbacd479e51def08.png"},"location":{"country":"United States","address":"Los Angeles, CA","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/adecco/contact-center-representative/7ff4f1df3866337157ffaedd6221fe11","title":"Contact Center Representative","hash":"7ff4f1df3866337157ffaedd6221fe11","postingUrl":"https://www.indeed.com/job/contact-center-representative-7840635cf37c4a62"},{"postedOn":"11 days ago","description":"<div><div><h2><b>The Role</b></h2><div>Essence Vegas announces the invitation to submit resumes/CV's for the position of <b>Part-Time </b><b>Guest </b><b>Consultant</b>. Processing of candidates will occur throughout the year on an ongoing basis. The pool of candidates from this recruitment may be used to fill vacancies for the classification of <b><i>Part-Time Guest Consultant</i></b><b> </b>for up to one (1) year.</div><div></div><div>Our Guest Consultants provide excellent customer service and knowledgeable information on cannabis products to patients and guests. Strives to provide a superior patient experience for all guests at Essence Dispensary.</div><h2><b>Responsibilities</b></h2><div><ul><li>Responsible for patient data, paperwork, and upkeep.</li><li>Coordinates with the General Manager and Dispensary Manager on operating and inputting into the Essences EVS system.</li><li>Maintains accurate records of patient's identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.</li><li>Records, arranges, and packages patient orders.</li><li>Maintains an organized environment and facility appearance.</li><li>Welcomes patients and caregivers as they enter the facility.</li><li>Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.</li><li>Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the EVS system and with the State's system when implemented.</li><li>Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.</li><li>Responds to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.</li><li>Maintains a basic understanding of the medicine, products, and services provided at Essence.</li><li>Educates patients and caregivers on the processes of registration, renewals, lost registration documents, etc.</li><li>Communicates with patients and caregivers about their personal goals in using medical marijuana and provide educational materials and resources for patients and caregivers as needed.</li><li>Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Nevada.</li></ul><h2><b>Qualifications</b></h2><ul><li>A minimum of two (2) years of cash handling, customer service experience is required. Ideal candidates will have worked directly in a retail environment.</li><li>Previous experience working in a cannabis retail setting is preferred. • Basic to intermediate understanding of cannabis products, different strains and medical benefits of cannabis use is required</li><li>Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. • Proven ability to accurately record data.</li><li>Ability to answer a multi-phone line system.</li><li>Strong attention to detail with ability to work in a fast paced, high-stress environment.</li><li>High integrity and honesty.</li><li>Proficiency in windows-based software and internet navigation.</li><li>Ability to stand, reach, bend, and crouch repetitively over an extended period of time.</li><li>Ability to work in ever changing physical conditions.</li><li>Ability to lift up to 25 lbs at a time.</li><li>Knowledge of medical marijuana policies and laws.</li><li>Ability to work independently with little to no supervisor or as part of a team is required.</li><li>Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.</li><li>Must be 21 years of age or older</li></ul></div></div></div>","company":{"companyType":"Public/Established","name":"Green Thumb Industries","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"Las Vegas, NV","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb-industries/guest-consultant/479cee6625de32d4533c3e4b67f5bfb8","title":"Guest Consultant","hash":"479cee6625de32d4533c3e4b67f5bfb8","postingUrl":"https://www.indeed.com/job/guest-consultant-859a773cf289687a"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>Company Introduction:</b></p><p>A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made Pot Brownies, Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.</p><p>Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.</p><p><b>While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:</b></p><p>The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><p><b>Customer Service Representative Job Duties:</b></p><p>• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</p><p>• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</p><p>• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</p><p>• Building lasting relationships with clients and other call center team members based on trust and reliability.</p><p>• Utilizing software, databases, scripts, and tools appropriately.</p><p>• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</p><p>• Making sales or recommendations for products or services that may better suit client needs.</p><p>• Taking part in training and other learning opportunities to expand knowledge of company and position.</p><p>• Adhering to all company policies and procedures.</p><p>• Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</p><p>• Ability to handle fast paced environment while providing superior customer service.</p><p><b>Requirements:</b></p><p>• High School Diploma or equivalent</p><p>• Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</p><p>• Excellent customer service skills</p><p>• Knowledge and adherence to the policies, procedures and goals of the Lotus Way</p><p>• Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</p><p>• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</p><p>• Understanding of company products, services, and policies.</p><p>• Proficiency with computers, especially with CRM software, and strong typing skills.</p><p>• Ability to ask prying questions and diffuse tense situations.</p><p>• Strong time management and decision making skills.</p><p>• Adaptability and accountability.</p><p>• Fluency in multiple languages may be desired.</p><p><b>Skills:</b></p><p>• Strong inter-personal and communication skills</p><p>• Strong attention to detail a must</p><p>• Organizational Skills</p><p>• Networking Savvy</p><p>• Understanding of what makes an event successful</p><p>• Creative flair for effective design and development of an event</p><p>• Dedication to Customer Service</p><p>• Motivation for Sales</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p>• Weekends required</p><p>• Holidays required</p><p>• Day shift</p><p>• Night shift</p><p>• 8 hour shift</p><p><b>Pay &amp; Compensation:</b></p><p>• Hourly pay</p><p><b>Additional Compensation:</b></p><p>• Bonuses</p><p>• Store Discounts</p><p><b>Benefits:</b></p><p>• Health insurance</p><p>• Dental insurance</p><p>• Vision insurance</p><p>• Paid time off</p><p>• Flexible schedule</p><p>Associated topics: clerk, coordinator, customer care associate, customer service, customer service specialist, intern, product support, service, system support, telephone service representative</p></div>","company":{"name":"Purple Lotus NWHS Co INC"},"location":{"country":"United States","address":"San Jose, CA, USA","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/7f65100569eb6586db55d0467d78ba51","title":"Call Center Representative","hash":"7f65100569eb6586db55d0467d78ba51","postingUrl":"https://www.jobilize.com/amp/job/call-center-representative-san-jose-purple-lotus-nwhs-co-united-states-4d1e1cf12b9375"},{"postedOn":"3 days ago","description":"<div><div><div>The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</div><div></div><div><br />To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</div><div><p><b>Customer Service Representative Job Duties</b></p><div><ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li><li>Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</li><li>Ability to handle fast paced environment while providing superior customer service.</li></ul></div></div><div><p><b>Requirements</b></p><div><ul><li>High School Diploma or equivalent</li><li>Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</li><li>Excellent customer service skills</li><li>Knowledge and adherence to the policies, procedures and goals of the Lotus Way</li><li>Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.</li></ul></div></div><div><p><b>Skills</b></p><div><ul><li>Strong inter-personal and communication skills</li><li>Strong attention to detail a must</li><li>Organizational Skills</li><li>Networking Savvy</li><li>Understanding of what makes an event “successful”</li><li>Creative flair for effective design and development of an event</li><li>Dedication to Customer Service</li><li>Motivation for Sales</li></ul></div></div><div><p><b>Schedule</b></p><div><ul><li>Monday to Friday</li><li>Weekends required</li><li>Holidays required</li><li>Day shift</li><li>Night shift</li><li>8 hour shift</li></ul></div></div><div><p><b>Pay &amp; Compensation</b></p><div><ul><li>Hourly pay</li></ul><br /><div></div><div><b>Additional Compensation:</b></div><ul><li>Bonuses</li><li>Store Discounts</li></ul></div></div><div><p><b>Benefits</b></p><div><ul><li>Health insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>Paid time off</li><li>Flexible schedule</li></ul></div></div></div><br /><div><h2><b>Purple Lotus (NWHS Co, INC.) - San Jose</b></h2><p>752 Commercial St, San Jose, CA 95112</p></div><p></p></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/efdfe20bf9a497eabfde20c632f64062","title":"Call Center Representative","hash":"efdfe20bf9a497eabfde20c632f64062","postingUrl":"https://www.indeed.com/job/call-center-representative-c8dff2ee1a56b9fd"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>COMPANY OVERVIEW Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY This role is responsible for building and maintaining customer relationships and working closely with our Sales, Operations, Transportation and AR departments. The ideal candidate must have proven experience in providing expert customer service and supporting Sales and Operations teams. We are looking for a pro-active team member who has strong attention to detail, exceptional communication skills and enjoys working with others, while still being able to work independently. CORE JOB DUTIES Ensure all email and phone inquiries are responded to and resolved within the established departmental metrics Daily processing of inbound orders Processing order reship requests Efficiently processes product replacement and exchange requests Follows up and resolves pending METRC transactions with customers Inputs and tracks the status of ISA orders for customers Customer onboarding and updating account information within our systems Preparation of Invoice + COA packets for each order Communicate customer requests to the appropriate department as needed Other related tasks as assigned REQUIRED EXPERIENCE, EDUCATION AND SKILLS 3+ years' experience in customer service, sales order management, logistics or operations Ability to perform within established departmental metrics Skilled multi-tasker and team player with experience working in a fast-paced environment Strong problem solving and exceptional communication skills Must possess a high degree of personal ownership, accountability, and flexibility Cannabis industry and METRC experience a plus 2 years of vocational and/or accredited college courses strongly preferred Proficiency in Microsoft Suite, QuickBooks, Smartsheet, Excel ADDITIONAL REQUIREMENTS Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Sacramento, CA, USA","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/cresco-labs/customer-service-representative/fa38ec09705fdb69bdbb5a40ffaef04c","title":"Customer Service Representative","hash":"fa38ec09705fdb69bdbb5a40ffaef04c","postingUrl":"https://us.trabajo.org/job-640-20210513-94d782bda3c92526ec7f89fe76f9ae0b"},{"employmentType":"Full-time, Part-time, Permanent","postedOn":"4 days ago","description":"<div><p><b>Company description</b></p><p>BlueBird Cannabis is a family owned and operated store. Our goal is to provide a warm &amp; welcoming environment for customers. We offer a wide variety of cannabis options for everybody from the canna-curious to the canna connoisseur. Our budtenders are passionate about the plant and want to help guide customers through their journey to ensure they receive the best experience possible.</p><p><b>Job description</b></p><p>We are looking for knowledgeable and eager customer sales representatives for our Cannabis store in Almonte. The more knowledge on Cannabis, its uses and its benefits, the better. We want friendly sales people who will value our customers as much as we do.</p><p>Part time and full time positions available.</p><p>Part-time hours: 20 per week</p><p>Expected start date: 2021-06-01</p><p>Job Types: Full-time, Part-time, Permanent</p><p>Salary: $14.00-$18.00 per hour</p><p>COVID-19 considerations:<br />Please take all precautions before coming to your interview. Wash hands, wear a mask and do a COVID screening on yourself. Thank you in advance.</p><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"BlueBird Cannabis Co. Almonte"},"location":{"country":"Canada","address":"Mississippi Mills, ON","city":"Mississippi Mills","stateProvince":"ON"},"frontendLink":"/job-posting/bluebird-cannabis-co-almonte/customer-service-representative/bc7ee32df648f0f3dfeeb920a9bebe29","title":"Customer Service Representative","hash":"bc7ee32df648f0f3dfeeb920a9bebe29","postingUrl":"https://ca.indeed.com/job/customer-service-representative-103faf801d301017"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Job Board</p><p>/</p><p>Customer Service Representative (CSR) - bilingual</p><p>Customer Service Representative (CSR) - bilingual</p><p>Victoria, BC, Canada</p><p>Introduction</p><p>Join our Team! We're passionate about using science to help people. Are you?The people we serve are looking for solutions. They want to improve their everyday lives, become more productive and enjoy the present moment. That's where we come in - and where you do, too.Since 2013, we've established a reputation for using science and innovation to help our customers, and we're proud of our history. Emerald was formed by industry leaders who've dedicated themselves to helping people overcome medical conditions so they can live better lives, and we're always looking for like-minded people to join us in our mission.</p><p>Company</p><p>Emerald Health Therapeutics (EHT) is a Health Canada Licensed Producer of medical and adult-use cannabis and cannabis derivatives. A seed-to-sale enterprise, Emerald has combined core competencies from decades of experience in pharmaceutical innovation with large-scale agriculture and extraction expertise. Our ambition is to be at the forefront of developing products that provide health and wellness benefits from cannabis for purposeful people. Emerald Health Therapeutics (EHT) is publicly traded on the TSXV (EMH) and the OTCQX (EMHTF). We offer competitive salaries, employer-paid health benefits including acupuncture, naturopathic care and massage; and flexible work hours.</p><p>Position</p><p>Reporting to the Client Services Manager, the Client Service Representative is our first line of communication with our clients including patients, caregivers and physicians. The CSR provides patient care support by analyzing and verifying the accuracy of patient registration and order information in a timely manner and initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of patient satisfaction is maintained.</p><p><b>Core Responsibilities:</b></p><p>• Responding to client inquires by telephone, e-mail and through on-line registration system</p><p>• Receives, processes and verifies the accuracy of patient registration information</p><p>• Process client orders and sales transactions</p><p>• Provides information about products and makes recommendations based on patient need and accurately places orders</p><p>• Initiates required action for response to patient service requests including maintaining patient files and communicating information to the appropriate personnel/departments</p><p>• Collect feedback based on patient follow-up calls</p><p>• Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the patient care department as a whole</p><p>• Manage databases and extract data for reporting</p><p>Required Skills</p><p>• Being Bilingual is important for this role</p><p>• Client service or direct marketing experience is important for this role</p><p>• Call center experience an asset</p><p>• Being friendly, compassionate and caring</p><p>• The ability to take initiative and provide solution-based communication</p><p>• Skillful at conveying information and ideas concisely and correcting issues promptly and professionally</p><p>• Excellent problem-solving skills &amp; ability to work under pressure</p><p>• Proven ability with Microsoft OfficeStrong time management and prioritization skills with ability to multi-task and manage competing priorities</p><p>• Thorough understanding of Health Canada's Marihuana for Medical Purposes Regulations (MMPR) as it pertains to patient care</p><p>• Must have the ability to obtain A/RPIC status as per Health Canada's Access to Cannabis for Medical Purposes Regulation</p><p>• Knowledge of cannabis is an asset</p><p>• A diploma in Business Administration would be an asset</p><p>Physical Requirements ·</p><p>• Ability to sit at a desk for extended periods</p></div>","company":{"website":"emeraldhealth.ca","companyType":"Public/Established","name":"Emerald Health Therapeutics, Inc.","logoUrl":"/logos/emerald-health-therapeutics-89272ff69a8a802906d57a1b8ed8a9fa.png"},"location":{"country":"Canada","address":"Victoria, BC","city":"Victoria","stateProvince":"BC"},"frontendLink":"/job-posting/emerald-health-therapeutics-inc/customer-service-representative-csr-bilingual/081733cdb1f711a5937117869e0eabf3","title":"Customer Service Representative (CSR) - bilingual","hash":"081733cdb1f711a5937117869e0eabf3","postingUrl":"https://en-ca.whatjobs.com/job-for-Customer-Service-Representative-CSR-bilingual-in-Victoria-coop8984811"},{"employmentType":"Part-time, Casual, Permanent","postedOn":"5 days ago","description":"<div><p>Doctor Love and Hemp City Prince George is now hiring a part time customer service representative to join our already fantastic team.</p><p>The company has been in business for 20 years. The owners of the company are amazing people to work for. We sell adult toys and novelties along with a wide assortment of products for smoking your legal herb.</p><p>We are specifically looking for someone who is OK with working mornings 3 times a week with the possibility of cover shifts when needed. Applicants must be able to take direction and work independently to accomplish the managers goals set out daily.</p><p>Our hours of operation are 10am-10pm 7 days a week. The store can get busy with customers, so we are hiring to help so that the staff do not get to overwhelmed.</p><p>We have a lot of work daily that needs to be completed to keep out shelves fully stocked and to maintain the cleanliness of the store to protect everyone.</p><p>We have a specific Covid-19 cleaning schedules to keep all staff and customers safe during this time. We also provide gloves, masks, and hand sanitizer for customers and staff.</p><p>Applicant must have retail and customer service experience. They also must be capable of counting and handling cash and using a Debit/Credit card machine.</p><p>There are sales incentive bonuses and we do offer a discount in the store for employees when they have passed their probation period.</p><p>Applicant must be 19+ to apply with 2 job references and 1 personal reference.</p><p>Job Types: Part-time, Casual, Permanent</p><p>Salary: From $14.60 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>Experience:</p><ul><li>sales: 2 years (preferred)</li><li>customer service: 2 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Prince George, BC","city":"Prince George","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/b6585b03bef88997f344f53a1bf5ce30","title":"Customer Service Representative","hash":"b6585b03bef88997f344f53a1bf5ce30","postingUrl":"https://ca.indeed.com/job/customer-service-representative-6812facba179ea2c"},{"employmentType":"Part-time, Casual, Permanent","postedOn":"5 days ago","description":"<div><p>Doctor Love and Hemp City Mission is now hiring a part time customer service representative to join our already fantastic team.</p><p>The company has been in business for 20 years. The owners of the company are amazing people to work for. We sell adult toys and novelties along with a wide assortment of products for smoking your legal herb.</p><p>We are specifically looking for someone who is ok with working evenings and weekends with the possibility of some day shifts and cover shifts when needed. Applicants must be able to take direction and work independently to accomplish the managers goals set out daily. The shifts will be 3 to 4 a week with the possibility of call ins.</p><p>Our hours of operation are 10am-10pm 7 days a week.</p><p>We have a lot of work daily that needs to be completed to keep out shelves fully stocked and to maintain the cleanliness of the store to protect everyone.</p><p>We have a specific Covid-19 cleaning schedules to keep all staff and customers safe during this time. We also provide gloves, masks, and hand sanitizer for customers and staff.</p><p>Applicant must have retail and customer service experience. They also must be capable of counting and handling cash and using a Debit/Credit card machine.</p><p>There are sales incentive bonuses and we do offer a discount in the store for employees when they have passed their probation period.</p><p>Must be 19+ to apply.</p><p>Job Types: Part-time, Casual, Permanent</p><p>Salary: From $14.60 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>Experience:</p><ul><li>sales: 2 years (preferred)</li><li>customer service: 2 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Mission, BC","city":"Mission","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/d41284fc180cc913f43f5a12853f7ff0","title":"Customer Service Representative","hash":"d41284fc180cc913f43f5a12853f7ff0","postingUrl":"https://ca.indeed.com/job/customer-service-representative-de56f8a89ac8fff2"},{"employmentType":"Full-time, Part-time, Permanent","postedOn":"5 days ago","description":"<div><p><b>Hive Canna is looking to welcome new members to our retail family! If you believe that the customer service experience should be priority #1, we would love to hear from you! We are looking for enthusiastic employees with retail experience.</b></p><p><b>Please apply for your Security Verification and Selling It Right Certificate through BC Services ASAP if you want to join our team.</b></p><p>This can be on-line https://justice.gov.bc.ca/cannabislicensing/policy-document/worker-qualification-training or in person.</p><p><b>Responsibilities and Duties</b></p><ul><li>Ensure the proper execution of standard operating procedures.</li><li>Knowledge of each product within the complete range of new and current products available for purchase.</li><li>Able to maintain the highest level of customer service.</li><li>Maintain customer confidentiality.</li><li>Point of sale cash and database management in a high volume retail setting.</li><li>Ensuring that the front of house is maintained to be bright, organized and clean.</li><li>Strong understanding of the regulatory environment.</li><li>Defusing difficult situations with customers.</li><li>Other duties as required.</li></ul><p><b>Qualifications and Skills</b></p><ul><li>Strong customer service skills</li><li>Working knowledge of POS systems</li><li>Strong communication skills, time management, and problem-solving skills</li><li>Works well in a high volume retail environment</li><li>Able to work as a member of a team</li><li>Knowledge of cannabis is an asset</li></ul><p><b>Terms of Employment</b></p><ul><li>Must be at least 19 years old or over</li><li>Must be willing to sign employee agreement and terms of employment</li><li>Obtain Security Verification and Selling it Right Certificate via https://justice.gov.bc.ca/cannabislicensing/policy-document/worker-qualification-training</li><li>Must be able to work a variety of shifts including evening and weekend shifts as required</li></ul><ul><li><b>Extended Health and Dental benefits for eligible employees.</b></li><li><b>Cannabis Certificates reimbursed after your 3 month probation period.</b></li><li><b>Ongoing training for eligible employees through the Cannareps Cannabis Sommelier course</b>.</li></ul><p>Job Types: Full-time, Part-time, Permanent</p><p>Salary: From $17.00 per hour</p><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Hive Cannabis"},"location":{"country":"Canada","address":"Quesnel, BC","city":"Quesnel","stateProvince":"BC"},"frontendLink":"/job-posting/hive-cannabis/customer-service-representative/ae7d28dc28f49380831fc810f143aa07","title":"Customer Service Representative","hash":"ae7d28dc28f49380831fc810f143aa07","postingUrl":"https://ca.indeed.com/job/customer-service-representative-c9fa73a5dba7dc9a"},{"employmentType":"Part-time","postedOn":"3 days ago","description":"<div><p>The Role</p><p>Essence Vegas announces the invitation to submit resumes/CV's for the position of Part-Time Guest Consultant. Processing of candidates will occur throughout the year on an ongoing basis. The pool of candidates from this recruitment may be used to fill vacancies for the classification of Part-Time Guest Consultant for up to one (1) year.</p><p>Our Guest Consultants provide excellent customer service and knowledgeable information on cannabis products to patients and guests. Strives to provide a superior patient experience for all guests at Essence Dispensary.</p><p><b>Responsibilities</b></p><p>• Responsible for patient data, paperwork, and upkeep.</p><p>• Coordinates with the General Manager and Dispensary Manager on operating and inputting into the Essences EVS system.</p><p>• Maintains accurate records of patient’s identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.</p><p>• Records, arranges, and packages patient orders.</p><p>• Maintains an organized environment and facility appearance.</p><p>• Welcomes patients and caregivers as they enter the facility.</p><p>• Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.</p><p>• Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the EVS system and with the State’s system when implemented.</p><p>• Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.</p><p>• Responds to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.</p><p>• Maintains a basic understanding of the medicine, products, and services provided at Essence.</p><p>• Educates patients and caregivers on the processes of registration, renewals, lost registration documents, etc.</p><p>• Communicates with patients and caregivers about their personal goals in using medical marijuana and provide educational materials and resources for patients and caregivers as needed.</p><p>• Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Nevada.</p><p><b>Qualifications</b></p><p>• A minimum of two (2) years of cash handling, customer service experience is required. Ideal candidates will have worked directly in a retail environment.</p><p>• Previous experience working in a cannabis retail setting is preferred. • Basic to intermediate understanding of cannabis products, different strains and medical benefits of cannabis use is required</p><p>• Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. • Proven ability to accurately record data.</p><p>• Ability to answer a multi-phone line system.</p><p>• Strong attention to detail with ability to work in a fast paced, high-stress environment.</p><p>• High integrity and honesty.</p><p>• Proficiency in windows-based software and internet navigation.</p><p>• Ability to stand, reach, bend, and crouch repetitively over an extended period of time.</p><p>• Ability to work in ever changing physical conditions.</p><p>• Ability to lift up to 25 lbs at a time.</p><p>• Knowledge of medical marijuana policies and laws.</p><p>• Ability to work independently with little to no supervisor or as part of a team is required.</p><p>• Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.</p><p>• Must be 21 years of age or older</p><p>#LI-JD1</p></div>","company":{"website":"gtigrows.com","companyType":"Public/Established","name":"Green Thumb Industries","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"Las Vegas, NV, USA","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb-industries/guest-consultant-cookies-on-the-strip/bb3700afe3a72ab463291a0d6e4fdd49","title":"Guest Consultant - Cookies on The Strip","hash":"bb3700afe3a72ab463291a0d6e4fdd49","postingUrl":"https://www.startwire.com/jobs/las-vegas-nv/guest-consultant-cooky-strip-2748141399?source=seo"},{"employmentType":"Full-time","postedOn":"24 days ago","description":"<div><p>THC Company looking to hire a Call Center person. Duties will be to call Licensed California Cannabis Dispensaries and Delivery Services to educate, promote and take sales orders for THC products, no delivery of THC products involved.</p><p>Must Have Call Center Experience and Must be experienced in Cannabis.</p><p>Fixed Salary of 2,000.00 a month plus commission on sales.</p><p>Hours Mon- Fri 8:30-5:30</p><p>Location Corona, Ca.</p><p>Job Type: Full-time</p><p>Pay: $2,000.00 per month</p><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Supplemental Pay:</p><ul><li>Commission pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Cannabis: 1 year (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>COVID-19 Precaution(s):</p><ul><li>Temperature screenings</li><li>Social distancing guidelines in place</li><li>Sanitizing, disinfecting, or cleaning procedures in place</li></ul></div>","company":{"companyType":"Private/Startup","name":"Confidential"},"location":{"country":"United States","address":"Corona, CA 92879","city":"Corona","stateProvince":"CA"},"frontendLink":"/job-posting/confidential/cannabis-call-center-agent/c4204dfa217c000df47d4a7554dbdbb9","title":"Cannabis Call Center Agent","hash":"c4204dfa217c000df47d4a7554dbdbb9","postingUrl":"https://www.indeed.com/job/cannabis-call-center-agent-78baa6e9951a3f82"},{"postedOn":"21 days ago","description":"<div><div><p>InspiriTec</p><p>Tier 1 Help Desk Agent</p><p>Medical Marijuana Tier 1 Help Desk</p><p><b>General Function</b></p><p>Under general supervision, the Tier I Help Desk Agent will provide customer focused service for the Medical Marijuana Software as a Service (SaaS) platform, making independent decisions by performing question/problem diagnosis in a call center environment. Other responsibilities may include password resets, and email requests for Help Desk support. Help Desk Tier I will document, research, identify and attempt to resolve caller issues on initial call, and/or triage where appropriate for resolution. Document and track support activity and clearly communicate solutions in a user-friendly customer-centric manner. Candidate will perform all other related duties as assigned. Uses expertise in customer service and technical knowledge gained from prior experience and training to resolve issues surrounding applications/systems functionality, and training on software and/web site application/portals. Develops working relationships to support the goal of providing customers with excellent care as required per Service Level Agreements (SLAs)<br /><br /></p><p><b>Essential Duties &amp; Responsibilities</b></p><p>The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.</p><ul><li> Troubleshoot, diagnose and resolve application issues by researching problems using available information resources such as closed tickets, FAQ's and alerts.</li></ul><ul><li> Collaborate effectively with other Service Desk staff members and trainers to resolve unfamiliar issues.</li></ul><ul><li> Advise users on appropriate action and turnaround times if the information is available, as well as follow up with them accordingly to provide the requested information once received.</li></ul><ul><li> Log all Service Desk calls, emails, and voicemails into the ticketing tool for tracking purposes.</li></ul><ul><li> Follow Standard Operating Procedures (SOP).</li></ul><ul><li> Identify and escalate situations requiring urgent attention or expert knowledge to appropriate Subject Matter Experts.</li></ul><ul><li> Route problems, create, track and document resolutions in regards to all ticket request assignments.</li></ul><ul><li> Stay current with system information, changes and updates by attending Help Desk meetings.</li></ul><ul><li> Respond to incoming requests for assistance via calls, emails, or voicemails.</li></ul><ul><li> Work on supervisor-assigned projects when requested.</li></ul><br /><p></p><p><b>Knowledge, Skills and Abilities required:</b></p><ul><li> Excellent customer service skills.</li></ul><ul><li> Strong verbal and written communication skills.</li></ul><ul><li> Superior interpersonal skills and telephone etiquette.</li></ul><ul><li> Good analytical and problem-solving skills.</li></ul><ul><li> Ability to deal with stress associated with fast-paced work environment.</li></ul><ul><li> Ability to make judgment decisions and adapt to changing work situations.</li></ul><ul><li> Ability to handle 50+ calls per day with calls being different in level of complexity.</li></ul><ul><li> Ability to work independently, as part of a team, with customers, peers and management.</li></ul><ul><li> Proficient in Microsoft Office Suite and various Windows operating systems.</li></ul><ul><li> Previous experience supporting general Applications, Security and Web Applications preferred.</li></ul><ul><li> Willingness to work flexible hours/occasional weekend hours.</li></ul><p><b>Physical and Mental Demands</b></p><p>The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You will be regularly required to sit, talk or hear in person and by multi-media, use hands to finger, handle, feel or operate standard office equipment and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Colleagues, Clients and Vendors. and must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.</p></div></div>","company":{"companyType":"Public/Established","name":"InspiriTec","logoUrl":"/logos/inspiritec-df41cdeb1885c48268936e8da78616ac.jpeg"},"location":{"country":"United States","address":"Philadelphia, PA 19107","city":"Philadelphia","stateProvince":"PA"},"frontendLink":"/job-posting/inspiritec/help-desk-agent-medical-marijuana/7a1ce058375804536f41c63ef3c2f724","title":"Help Desk Agent - Medical Marijuana","hash":"7a1ce058375804536f41c63ef3c2f724","postingUrl":"https://www.indeed.com/job/help-desk-agent-medical-marijuana-c0a9bc099e2f5b7d"},{"employmentType":"Full-time, Part-time","postedOn":"9 days ago","description":"<div><p>Are you interested in working in the Hemp and Cannabis industry? Are you a driven self-starter who is willing to work hard and learn new things? You may be the right candidate for us!</p><p>We are seeking a motivated individual with a can-do spirit and a willingness to work! A positive attitude and good communication are a must.</p><p>We are looking for a Customer Service Representative. Someone to assist our customers when they have a question or an issue and also occasionally walk them through the purchase process.</p><p>Computer experience is a must! MAC is a plus and you must have at least some basic knowledge in using Google sheets/Docs.</p><p>Basic knowledge of the hemp and cannabis industry is preferred but not required. We will happily train you and give you the materials you need to succeed!</p><p><b><i>YOU MUST BE 21 TO APPLY</i></b></p><p>All interviews will be done remotely via Google Hangouts.</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $12.50 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul><p>Application Question(s):</p><ul><li>Since this is a remote position, do you have internet access at the place you plan to work from?</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Shift Availability:</p><ul><li>Day Shift (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul></div>","company":{"name":"Gear Plus LLC dba SeedsHereNow"},"location":{"country":"United States","address":"Lebanon, OR 97355","city":"Lebanon","stateProvince":"OR"},"frontendLink":"/job-posting/gear-plus-llc-dba-seedsherenow/customer-service-representative/7416e1d253d1a84dd8f4466ba90f7c7c","title":"Customer Service Representative","hash":"7416e1d253d1a84dd8f4466ba90f7c7c","postingUrl":"https://www.indeed.com/job/customer-service-representative-cd7b796eaa40e3ed"},{"employmentType":"Full-time","postedOn":"12 days ago","description":"<div><p>The Role Patient Care Specialists engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store</p><p>Our ideal Patient Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop</p><p>Our incredible Patient Care Specialists are GTI's secret to success-they connect each unique customer with just the right product and method of consumption for their needs</p><p>The Patient Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors</p><p>If you have a smile that can light up a room, as well as a bowl, we're looking for you! Responsibilities * Assist patients in a customer-facing, intimate retail environment * Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient's specific needs * Ensure sales floor is properly stocked and presence of the store is well maintained Own responsibility for remaining up-to-date with product knowledge * Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction * Complete duties assigned during scheduled shift including: * Correct cash handling and discount application * Verification of proper paperwork, documentation and ID for patients * Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system * Maintenance of hard copy files (when required) * Assist in verifying order deliveries for accuracy * Security measures and safety compliance * Maintain visitor log * Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints * Promote a work environment that is positive, communicative, patient-oriented, and compliant Qualifications * 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience * High school diploma, or equivalent * Consistent demonstration of excellent customer service skills * Previous experience with POS systems * Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies - previous knowledge a HUGE plus! * Ability to listen well and effectively communicate, both verbally and in writing, with various audiences * Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email * Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures Additional Requirements * Must be 21 years or older * Must pass any and all required background checks. * Possess valid driver's license or state ID. * Must be and remain compliant with all legal or company regulations for working in the industry</p><p>Working Conditions * While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions * PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching * Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks</p></div>","company":{"website":"gtigrows.com","companyType":"Public/Established","name":"Green Thumb Industries (GTI)","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"Pasadena, TX, USA","city":"Pasadena","stateProvince":"TX"},"frontendLink":"/job-posting/green-thumb-industries-gti/guest-consultant/fe536943f16e5ac767b68ccbef340269","title":"Guest Consultant","hash":"fe536943f16e5ac767b68ccbef340269","postingUrl":"https://us.jobrapido.com/jobpreview/1839316547"},{"postedOn":"9 days ago","description":"<div><div><p><b>Who Are We:</b></p><br /><p></p><p>The people here at Puffco don’t just create products — we create behavior changing experiences for a community in the millions that is growing every day. The mentality that drives the leadership at Puffco is based on passion and obsession, never by obligation. The excitement of a new idea turning into a tangible product that changes people’s lives is a gift that we cherish daily.</p><br /><p></p><p>Puffco has already produced the most awarded devices ever in our space but for us this is just the beginning. What we’ve created is truly special and we’re looking for special people to help shape the future of our industry. Join Puffco and you join a family and a community that you can directly impact. The possibilities are limitless and the results dependent on how deep you care to dive in.</p><p></p><p><b><br />Some Of What We Have Achieved:</b></p><br /><p></p><ul><li>Listed by MG Magazine as one of the 50 best companies to work for.</li><li>Nominated for Engadget’s “Best Of CES”</li><li>Featured on Vice, Netflix, HBO, and were one of the only products ever to be featured on the Cover of High Times magazine.</li><li>Written about in Forbes, Rolling Stone, Billboard Magazine, and several other publications.</li><li>Released the first-ever smart rig, the Puffco Peak, a milestone in consumer electronics, creating an unrivaled consumer experience and massive appeal.</li><li>Expanded our distribution to more than 51 different countries, leaving a global impression.</li></ul><ul><li>Awarded four Clio Awards in 2020 including a Grand Clio. (Social Good, Film/Video Craft, Product/Service Innovation, Social Media.)</li><li>Extensive philanthropic efforts &amp; giving back programs. We believe in putting our money and our manpower where our mouths are.</li></ul><br /><p></p><p><b>Who Are You:</b></p><p></p><p><br />We are looking for exceptional employees who are innovative forward thinkers, who are resourceful, motivated, and passionately committed to their trade. A driven self-starter with top notch organizational and detail-oriented skill set who thrives in a fast-paced entrepreneurial environment. We here at Puffco possess these qualities and if you do too, then please read on!</p><p></p><p><b><br />What’s The Role About:</b></p><p></p><p><br />This hands-on position would suit a self-motivated, results-oriented individual who is comfortable in a casual, but fast paced, environment. You are the first person that our customers contact when they have an issue. The speed, the technical accuracy and the respect you share with the community every day is at the core of whether a prospect chooses to be a Puffco advocate. You play a major role because Puffco is a deeply authentic brand that aims to differentiate by the high quality of each customer interaction.</p><p></p><p><b><br />Some things you will be responsible for:</b></p><p></p><ul><br /><li>Responding to customer inquiries in a timely manner.</li><li>Basic product troubleshooting.</li><li>Processing warranty requests with customer follow up.</li><li>Provide exceptional customer service, with a passion for exceeding customer expectations.</li></ul><br /><p></p><p><b>Some qualifications and skills we need you to have:</b></p><p></p><ul><br /><li>1-3 years’ experience in customer service, customer support.</li><li>Experience providing customer service via support ticketing platforms.</li><li>Strategic - able to analyze situations and see the big picture.</li><li>Intelligent - bright and used to overachieving/over-delivering.</li><li>Excellent organizational and time management skills.</li><li>The ability to work under pressure whilst keeping an eye for details.</li><li>Excellent written, verbal communication, and analytical skills.</li><li>Proficiency in using Google sheets, docs etc.</li><li>History of building and managing client relationships.</li><li>Manages and self directs priorities with minimal oversight.</li><li>Appreciation and enthusiasm for cannabis culture.</li></ul><br /><p></p><p><b>Perks and Benefits:</b></p><p></p><ul><br /><li>Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off</li><li>Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment</li><li>Snacks, lunches, retreats, and SO much more!</li></ul><br /><p></p><p><b>EQUAL EMPLOYMENT OPPORTUNITY</b></p><p><br />Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.</p><p></p><p><b><br />HIRING PRACTICES</b></p><p><br />The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</p><p></p><p><br />Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.</p><p></p><p><br />**Additional information about our company can be found at www.puffco.com.</p><p></p><p><br />Follow us on Instagram @Puffco</p></div></div>","company":{"companyType":"Private/Growth","name":"Puffco","logoUrl":"/logos/puffco-033a8eb0c60e593cf5b25a82c7c0d65b.png"},"location":{"country":"United States","address":"Los Angeles, CA 90017","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/puffco/customer-service-representative/f71d42d711ab8fc6579ede9a5be8ab83","title":"Customer Service Representative","hash":"f71d42d711ab8fc6579ede9a5be8ab83","postingUrl":"https://www.indeed.com/job/customer-service-representative-ed66d9adfbccbd1c"},{"employmentType":"Full-time","postedOn":"10 days ago","description":"<div><p><b>Job Description</b></p><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>This role is responsible for building and maintaining customer relationships and working closely with our Sales, Operations, Transportation and AR departments. The ideal candidate must have proven experience in providing expert customer service and supporting Sales and Operations teams. We are looking for a pro-active team member who has strong attention to detail, exceptional communication skills and enjoys working with others, while still being able to work independently.</p><p><b>CORE JOB DUTIES</b></p><p>Ensure all email and phone inquiries are responded to and resolved within the established departmental metrics Daily processing of inbound orders Processing order reship requests Efficiently processes product replacement and exchange requests Follows up and resolves pending METRC transactions with customers Inputs and tracks the status of ISA orders for customers Customer onboarding and updating account information within our systems Preparation of Invoice + COA packets for each order Communicate customer requests to the appropriate department as needed Other related tasks as assigned</p><p>REQUIRED EXPERIENCE, EDUCATION AND SKILLS</p><p>3+ years' experience in customer service, sales order management, logistics or operations Ability to perform within established departmental metrics Skilled multi-tasker and team player with experience working in a fast-paced environment Strong problem solving and exceptional communication skills Must possess a high degree of personal ownership, accountability, and flexibility Cannabis industry and METRC experience a plus 2 years of vocational and/or accredited college courses strongly preferred Proficiency in Microsoft Suite, QuickBooks, Smartsheet, Excel</p><p><b>ADDITIONAL REQUIREMENTS</b></p><p>Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry</p><p>Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/cresco-labs/customer-service-representative/ad31673050d376ae9fc97fb9908802c6","title":"Customer Service Representative","hash":"ad31673050d376ae9fc97fb9908802c6","postingUrl":"https://www.whatjobs.com/job-for-Customer-Service-Representative-in-US-coop282918208"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p>Job DescriptionJob title Bilingual Customer Service RepresentativeReports to Customer Service Manager About Zenabis: Join a diverse and passionate team brought together with the goal of increasing access to safe, high-quality cannabis for recreational consumers. Our facilities are in British Columbia, New Brunswick and Nova Scotia, allowing nationwide distribution across Canada. Zenabis is one of Canada’s largest licensed producers. About the Role: Are you someone who enjoys customer service and the cannabis industry? Then Zenabis is for you You will be joining a passionate team of professionals who will mentor and provide you with opportunities to self-development.Job Expectations and Responsibilities: Build great client &amp; customer loyalty by providing consistent high-quality service. Have daily interaction with our client &amp; customer base providing, courteous, friendly, and clear solutions or answers to their inquiries by phone and/or email. Ensure that all incoming calls and emails are responded to promptly and professionally. Identify client needs and deliver service and products accordingly. Demonstrate professionalism, empathy, and patience to all customers &amp; clients Follow all Cannabis Regulations and processes, internal and external. Demonstrate thorough product knowledge (training will be provided). Use questioning and listening skills that support effective telephone communication. Understand and follow company policy and procedures. Required Capabilities: Able to resolve and own issues until resolution with a “first call resolution” mindset. Able to multitask while still maintaining quality standards. Able to adapt in a dynamic and changing environment. Able to deal with dissatisfied customers &amp; clients. Flexible; able to work shifts as per business needs if the case arises. What we are looking for: Excellent command of both French &amp; English – written and spoken. A minimum of 2 years experience in a contact centre or customer service. Excellent written and verbal communication skills. Ability to identify problems and provide resolution in a timely fashion. Strong computer literacy. What will make you outstanding: Post-secondary education or a technical diploma in Customer Service or related discipline. Working knowledge of the Cannabis Industry and regulations. Additional years of customer service experience. Salary: Based on experience. Security Clearance: Security Clearance will be requested for this position. Working Hours: Day shift (hours may vary as per business needs) . Physical Requirements: Position requires sitting or standing at a desk with a headset for hours. **Zenabis is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interests, however, only those selected for an interview will be contacted. -----------------------------------------------------------Poste Représentant(e) bilingue, service à la clientèle Supervisé par Gestionnaire du service à la clientèle À propos de Zenabis: Joignez une équipe diversifiée et passionnée, dont la mission est d'améliorer l’approvisionnement de produits de cannabis sûrs et de qualité supérieure pour usage récréatif. Nos installations se situent en Colombie-Britannique, au Nouveau-Brunswick et en Nouvelle-Écosse, permettant une distribution à l'échelle nationale. Zenabis est l’un des plus importants producteurs autorisés au Canada.À propos du poste à combler: Est-ce que le service à la clientèle et l'industrie du cannabis vous passionnent? Alors Zenabis est une entreprise pour vous Vous vous joindrez à une équipe de professionnels passionnés qui vous encadreront et vous procureront des occasions de développement personnel.Vous serez appelé à : Fidéliser la clientèle en offrant constamment un service de grande qualité. Interagir quotidiennement avec notre clientèle en procurant des réponses courtoises et amicales, et des solutions claires à leurs demandes par téléphone et / ou par courrier électronique. Assurer une réponse rapide et professionnelle à tous les appels et courriels entrants. Identifier les besoins des clients et leur offrir les produits et services appropriés. Faire preuve de professionnalisme, d'empathie et de patience envers tous les clients Vous conformer à la réglementation et aux processus internes et externes concernant le cannabis. Démontrer une connaissance approfondie des produits (une formation sera fournie). Faire preuve d'écoute active pour favoriser une communication téléphonique efficace. Comprendre et suivre les politiques et procédures de l'entreprise. Compétences requises : Capable de prendre en charge et de résoudre les problèmes dans le but de les régler lors du premier appel. Capable d'effectuer plusieurs tâches à la fois tout en maintenant les normes de qualité. Capable de s'adapter au changement dans un environnement dynamique. Capable de traiter avec des clients insatisfaits. Flexible; capable de travailler plus de quarts selon les besoins de l'entreprise, si le cas se présente. Ce que nous recherchons ​​​​​​:​ Excellente maîtrise du français et de l'anglais - écrit et parlé. Un minimum de 2 ans d'expérience dans un centre d’appel ou au service à la clientèle. Excellentes compétences de communication écrite et verbale. Capacité d'identifier les problèmes et de les résoudre en temps opportun. Solides connaissances en informatique Atouts: Études postsecondaires ou diplôme technique en service à la clientèle ou dans une discipline connexe. Connaissance pratique de l'industrie et de la réglementation du cannabis Années supplémentaires d'expérience en service à la clientèle. Salaire: en fonction de l’expérience Habilitation de sécurité Une habilitation de sécurité sera exigée pour ce poste. Horaire de travail Quart de jour (l’horaire peut varier selon les besoins de l’entreprise). Exigences physiques Être assis(e) ou debout devant un poste de travail et porter un casque-micro pendant plusieurs heures. **Zenabis est un employeur égalitaire et encourage les candidatures de toutes personnes qualifiées. Nous remercions tous les postulants pour leurs intérêts, cependant, seuls les candidats sélectionnés pour une entrevue seront contactés.Powered by JazzHRV8rW8ONJh2</p></div>","company":{"website":"zenabis.com","companyType":"Public/Established","name":"Zenabis","logoUrl":"/logos/zenabis-8de6b1511ca7bedbbfb66faf06991126.jpeg"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/zenabis/bilingual-customer-service-representative/b468a3afb6e3279de8257e36210afcdc","title":"Bilingual Customer Service Representative","hash":"b468a3afb6e3279de8257e36210afcdc","postingUrl":"https://ca.trabajo.org/job-649-20210509-5f9e940bb421ba1b910659ad2c27936f"},{"employmentType":"Full-time","postedOn":"12 days ago","description":"<div><p><b>God Is Dope Fulfillment Warehouse</b></p><p><b>675 Metropolitan Parkway Southwest, Unit 3033</b></p><p><b>Atlanta, GA 30310</b></p><p><b>Customer Service Agent/Warehouse Associate</b></p><p><b>Our growing business is looking for a skilled problem solver to join our team as a Customer Service Agent. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.</b></p><p><b>Open Interviews will take place this week Monday - Friday between 8A to 3P. </b></p><p><b>Job Functions</b></p><ul><li><b>Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution</b></li></ul><ul><li><b>Manage large amounts of incoming emails</b></li></ul><ul><li><b>Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution</b></li></ul><ul><li><b>Contribute to team effort by accomplishing related results as needed</b></li></ul><ul><li><b>Identify and assess customers' needs to achieve satisfaction</b></li></ul><ul><li><b>Provide accurate, valid and complete information by using the right methods/tools</b></li></ul><ul><li><b>Meet personal/team goals</b></li></ul><ul><li><b>Follow communication procedures, guidelines and policies</b></li></ul><ul><li><b>Place or cancel orders</b></li></ul><ul><li><b>Handle changes in policies</b></li></ul><ul><li><b>Go the extra mile to engage customers</b></li></ul><ul><li><b>Work with customer service manager to ensure proper customer service is being delivered</b></li></ul><ul><li><b>Fold clothing items</b></li></ul><ul><li><b>Process orders for shipping</b></li></ul><p><b>Skills</b></p><ul><li><b>Product Knowledge</b></li></ul><ul><li><b>Quality Focus</b></li></ul><ul><li><b>Documentation Skills</b></li></ul><ul><li><b>Resolving Conflict</b></li></ul><ul><li><b>Multitask</b></li></ul><ul><li><b>Patience</b></li></ul><ul><li><b>Negotiation</b></li></ul><ul><li><b>Positive Attitude</b></li></ul><ul><li><b>Attention to Detail</b></li></ul><ul><li><b>People Oriented</b></li></ul><ul><li><b>Problem Solving</b></li></ul><ul><li><b>Organizational Skills</b></li></ul><ul><li><b>Adaptability</b></li></ul><ul><li><b>Ability to Work Under Pressure</b></li></ul><ul><li><b>Computer Skills</b></li></ul><p><b>Requirements</b></p><ul><li><b>Must be at least 18 years of age</b></li></ul><ul><li><b>Must be eligible to work in the United States</b></li></ul><ul><li><b>High School diploma or equivalent; college degree preferred not required</b></li></ul><ul><li><b>Must have a laptop</b></li></ul><p><b>Pay Rate</b></p><ul><li><b>$10/hour</b></li></ul><ul><li><b>Paid Training</b></li></ul><p><b>We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.</b></p><p><b>*</b></p><p><b>Job Type: Full-time</b></p><p><b>Pay: $10.00 per hour</b></p><p>Job Type: Full-time</p><p>Pay: From $10.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul></div>","company":{"companyType":"Private/Startup","name":"God Is Dope LLC","logoUrl":"/logos/god-is-dope-llc-ec721ce15e111630e91b992073e5d82a.jpeg"},"location":{"country":"United States","address":"Atlanta, GA 30310","city":"Atlanta","stateProvince":"GA"},"frontendLink":"/job-posting/god-is-dope-llc/customer-service-representative/7feec90fd3cd2770416d6975f9337030","title":"Customer Service Representative","hash":"7feec90fd3cd2770416d6975f9337030","postingUrl":"https://www.indeed.com/job/customer-service-representative-5df88253887fceab"},{"employmentType":"Part-time","postedOn":"5 days ago","description":"<div><p><b>PLEASE COMPLETE THE ASSESSMENTS FROM INDEED THAT WERE EMAILED TO YOU RELATED TO THIS JOB IN ORDER TO BE CONSIDERED.</b></p><p>------------------------------------------------------------------------------</p><p>We have helped 40,000 patients obtain their medical cannabis certification in 15 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring!</p><p><b>DAILY TASKS: </b></p><ul><li>Handling high volume of incoming calls, texts, and emails from patients.</li><li>Understanding the law and regulations as it pertains to obtaining your cannabis card.</li><li><b>Be trainable!</b> We will teach you everything but you must be smart, focused, and able to retain this information to service patients.</li><li>Schedule patients using EMR system (electronic medical record system).</li><li>Answer patient inquiries and educate patient's on all things marijuana</li><li><b>Provide excellent customer service - kind and compassionate care - with EVERY patient</b></li><li><b>Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.</b></li></ul><p><b>REQUIREMENTS: </b></p><ul><li>Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.</li><li><b>Must be motivated.</b> Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!</li><li>Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.</li><li>Must be organized and have the patience, discipline and focus to do repetitive tasks well.</li><li>Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.</li></ul><p><b>CALL CENTER EXPERIENCE IS PREFERRED.</b></p><p>OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!</p><p>Job Type: Part-time</p><p>Pay: $13.00 - $14.00 per hour</p><p>Job Type: Full-time</p><p>Pay: $13.00 - $14.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Application Question(s):</p><ul><li>Do you have Call Center experience?</li><li>Are you tech savvy?</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"MMJ","logoUrl":"/logos/mmj-d72f8a9f13f062cecd08b7ccf3656fcb.png"},"location":{"country":"United States","address":"Frederick, MD 21701","city":"Frederick","stateProvince":"MD"},"frontendLink":"/job-posting/mmj/call-center-representative-medical-cannabis-industry/01fc8b39a204e7b0b5bda059f023e26b","title":"Call Center Representative-Medical Cannabis Industry","hash":"01fc8b39a204e7b0b5bda059f023e26b","postingUrl":"https://www.indeed.com/job/call-center-representativecannabis-industry-0083ddc8c8cca26c"},{"employmentType":"Part-time, Casual","postedOn":"15 days ago","description":"<div><p>Doctor Love and Hemp City Kamloops is now hiring a part time customer service representative to join our already fantastic team.</p><p>The company has been in business for 20 years. The owners of the company are amazing people to work for. We sell adult toys and novelties along with a wide assortment of products for smoking your legal herb.</p><p>We are specifically looking for someone who is ok with working evenings and weekends with the possibility of some day shifts and cover shifts when needed. Applicants must be able to take direction and work independently to accomplish the managers goals set out daily.</p><p>Our hours of operation are 10am-10pm 7 days a week. The store can get busy with customers, so we are hiring to help so that the staff do not get to overwhelmed.</p><p>We have a lot of work daily that needs to be completed to keep out shelves fully stocked and to maintain the cleanliness of the store to protect everyone.</p><p>We have a specific Covid-19 cleaning schedules to keep all staff and customers safe during this time. We also provide gloves, masks, and hand sanitizer for customers and staff.</p><p>Applicant must have retail and customer service experience. They also must be capable of counting and handling cash and using a Debit/Credit card machine.</p><p>There are sales incentive bonuses and we do offer a discount in the store for employees when they have passed their probation period.</p><p>Applicant must be 19+ to apply with 2 job references and 1 personal reference</p><p>Job Types: Part-time, Casual</p><p>Salary: From $14.60 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>Experience:</p><ul><li>customer service: 2 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Kamloops, BC","city":"Kamloops","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/659b519bb8515b9790cabadf1db43098","title":"Customer Service Representative","hash":"659b519bb8515b9790cabadf1db43098","postingUrl":"https://ca.indeed.com/job/customer-service-representative-fdd1f7fdea65a4f0"},{"employmentType":"Full-time","postedOn":"15 days ago","description":"<div><p>PharmaCentra d/b/a CannabisBPO of Americus, GA is looking to hire a full-time Remote Customer Service Representative to communicate effectively with legal cannabis retail managers and customers. This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment. Full-time employees also have access to group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance. If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry! ABOUT PHARMACENTRA LLCFounded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles. A DAY IN THE LIFE OF A FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVEAs a Remote Customer Service Representative, you are on the front lines of what we do for the legal cannabis community. You work with various people on behalf of our clients as customer service representatives within the cannabis industries. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for. You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients! QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVEHigh school diploma or equivalentOne year of customer service or call center experienceKnowledge of the legal cannabis industryAbility to work in a quiet and private work-from-home environment where high-speed internet is maintainedComputer skills with a working knowledge of Microsoft Windows / OfficeAbility to pass a background checkExcellent customer service skillsApplicants Living in following States Will Not Be Considered: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Iowa, Maine, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, South Dakota, Utah, Washington, nor District of Columbia.Bilingual skills in Spanish are preferred. Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position! FULL-TIME CONTACT CENTER WORK SCHEDULEBecause most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions. Full-time employees can expect to work 38-40 hours per week. At least one weekend day is required. This is a work-from-home call center position. NOW ACCEPTING APPLICATIONS FROM: AL, FL, GA, IN, KS, KY, LA, MI, NM, NC, ND, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY READY TO JOIN OUR TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you</p></div>","company":{"companyType":"Private/Established","name":"CannabisBPO","logoUrl":"/logos/cannabisbpo-0533fc00a84defc3d74630f1d80984bc.jpeg"},"location":{"country":"United States","address":"Americus, GA, USA","city":"Americus","stateProvince":"GA"},"frontendLink":"/job-posting/cannabisbpo/customer-service-representative/acf00e3061b8b5f123714e9195b8b4fa","title":"Customer Service Representative","hash":"acf00e3061b8b5f123714e9195b8b4fa","postingUrl":"https://www.linkedin.com/jobs/view/customer-service-representative-at-cannabisbpo-2528826281"},{"postedOn":"15 days ago","description":"<div><div>Overview:<div><b>Purpose</b></div><div></div><div><br />This person is a representative of the company and provides customer service, including product information and problem resolution to customers via automated call distribution phone software, email, online chat, website, dispensary directory, and social media. Using proven methods of diagnosis, product, company, and industry knowledge the Customer Service Representative will provide clear communication in a user-friendly and professional manner.</div><div></div><div><b><br />Essential Duties</b></div><div></div><div><b><br />Customer Service</b></div><ul><li>Deliver excellent customer service and support to end-users, using and operating automated call distribution phone software, email, online chat, website, dispensary directory, social media and other means as determined.</li><li>Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.</li><li>Gather customer’s information and determine the issue by evaluating and analyzing the conversation.</li><li>Identify and escalate priority issues per customer specifications.</li><li>Redirect problems to appropriate resources.</li><li>Offer alternative solutions where appropriate with the objective of retaining customers’ business and sustaining company’s brand value.</li><li>Organize ideas and communicate oral messages appropriate to listeners and situations.</li><li>Follow up and make scheduled call backs to customers when necessary.</li><li>Stay current with product, company, and industry knowledge, current and upcoming marketing initiatives.</li><li>Promote consumer and retail partner satisfaction by monitoring and engaging in conversations in real time on automated call distribution phone software, email, online chat, website, dispensary directory, and social media.</li><li>Maximize relationships with existing key influencers.</li><li>Act as a steward of the brand.</li></ul><div><b>Process Management and Documentation</b></div><ul><li>Follow standard processes and procedures. Update and maintain standard processes and procedures as required.</li><li>Utilize and document available resources for information and problem resolution such as Biotrack, Preferred Patron, call distribution phone software, etc.</li><li>Cross-train other team members to provide coverage for peak periods or absence.</li></ul><div><b>Brand Value</b></div><ul><li>Contribute to brand promotion efforts.</li><li>Develop thorough knowledge of company brand, products, industry standards and competitive market. Utilize this knowledge to differentiate company brand, products, and service.</li><li>Utilize and leverage automated call distribution phone software, email, online chat, website, dispensary directory, and social media to promote company brand, products, and industry leadership.</li><li>Maintain brand consistency across all customer service delivery methods.</li></ul><div></div><div><b><br />Project and Event Support</b></div><ul><li>Provide support for projects, events, and sponsorships as required.</li></ul><div></div><div><b><br />Other Duties</b></div><ul><li>Other duties as assigned.</li></ul><div></div><div><b><br />Supervision</b></div><ul><li>Works under the direct supervision of the Director of Marketing.</li></ul><div></div><div><b><br />Job Qualifications</b></div><div></div><div><b><br />Work Experience</b></div><ul><li>A minimum of 1 to 2 years of retail experience preferred. Knowledge of customer service principles and practices.</li></ul><ul><li>Excellent customer service skills, including ability to respond to customers in a diplomatic and professional manner.</li><li>Knowledge of relevant industry products and practices.</li><li>Excellent oral and written communication skills, including grammar and punctuation.</li><li>Ability to type quickly with high degree of accuracy.</li><li>Excellent organization and time management skills.</li><li>Knowledge of various computer systems and applications, especially Microsoft Office Word, Excel, Google Mail, Documents, Calendar, BioTrack, and Preferred Patron. Knowledge of various customer service systems and protocols, including automated call distribution phone software, email, online chat, website, dispensary directory, and social media preferred.</li><li>Must be able to secure appropriate work credentials from the Colorado Department of Labor Marijuana Enforcement Division.</li></ul><div></div><div><b><br />Education</b></div><ul><li>Bachelor’s degree in marketing, graphic design, or related field or equivalent preferred.</li></ul><div></div><div><b><br />Proven success in the following job competencies:</b></div><ul><li>Creativity</li><li>Leadership</li><li>Results</li><li>Communication and Presentation</li><li>Customer Focus and Relationship Building</li><li>Influencing</li><li>Problem Solving and Decision Making</li><li>Information and Technology Proficiency</li><li>Technical Industry and/or Profession Expertise</li></ul><div></div><div><b><br />Working Conditions</b></div><ul><li>Able to use a computer for extended periods of time.</li><li>Able to move about a typical office, manufacturing, or retail environment</li><li>Able to perform general office managerial and administrative activities.</li><li>Able to lift and move up to 25 pounds occasionally.</li><li>Regular and on-time attendance.</li><li>Hours regularly exceed 40 hours per week.</li><li>Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.</li></ul><div></div><div><b><br />Note: </b>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.</div></div></div>","company":{"companyType":"Private/Established","name":"LivWell Enlightened Health","logoUrl":"/logos/livwell-89608557080db7a3393f55010ac1d2c3.jpeg"},"location":{"country":"United States","address":"Thornton, CO 80229","city":"Thornton","stateProvince":"CO"},"frontendLink":"/job-posting/livwell-enlightened-health/customer-service-representative/a59c37f55a67d28af7561b23f66fed1d","title":"Customer Service Representative","hash":"a59c37f55a67d28af7561b23f66fed1d","postingUrl":"https://www.indeed.com/job/customer-service-representative-d4b1a3cf4b98a406"},{"postedOn":"15 days ago","description":"<div>Equivalent Experience<br /><br /><b>Description:</b><br />The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. Other responsibilities include answering mainline, greetings visitors, and assisting with other clerical duties as required.<br />MAJOR RESPONSIBILITIES<br /><ul><li>Process and input all customer orders including the coordination of last-minute shipping requests with the traffic department;</li><li>Maintain records of damaged goods and back-order logs</li><li>Handle returned products in an efficient manner and assure proper credit is given to the customer</li><li>Trace orders as required and notify customers of any activity concerning their merchandise;</li><li>Assure proper invoicing of accounts by verifying computer-generated invoices;</li><li>Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner;</li><li>Report customer feedback to management, including any signs of customer dissatisfaction;</li><li>Act as a liaison between the warehouse and the customer in the administration of accounts and between the office and customer regarding invoicing and credit changes;</li><li>Oversee all paperwork associated with orders and maintain the corresponding files;</li></ul>Maintain a current and accurate procedure book that details the processing requirements for each account;<br /><ul><li>Prepare any reports concerning customer service activities as required by supervisors; Top Skills Details:</li></ul>customer service<br />Microsoft office<br /><br /><b>Administration Additional Skills &amp; Qualifications:</b><b>MUST:</b><br /><ul><li>2+ years of customer service experience in a general office, preferably in a role that involved regular usage of a phone</li><li>Excellent written and verbal communication skills</li><li>Intermediate Outlook, Word &amp; Excel skills</li><li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</li></ul><b>LIKES:</b><br /><ul><li>Experience using WMS like SAP, JD Edwards, or Oracle</li><li>Warehouse or Cannabis industry experience</li><li>Two-year College or one-year related experience and/or training; or equivalent combination of education and experience Experience Level:</li></ul>Entry Level<br /><br /><b>À propos d'Aerotek:</b><br />Notre monde nous tient à cœur. Reconnu Best of Staffing MD par nos clients et le talent que nous recrutons, Aerotek MD Inc. se distingue comme chef de file du recrutement et en de la dotation de personnel grâce à sa grande compréhension des liens entre le talent et les affaires. Étant donné qu'Aerotek est un partenaire stratégique de plus de 18 000 clients et 300 000 employés contractuels chaque année, son approche axée sur les gens lui permet d'offrir un avantage concurrentiel à ses clients et des emplois gratifiants à ses employés contractuels. Aerotek, dont le siège social est à Hanover, au Maryland, exploite un réseau de plus de 250 bureaux non franchisés, comptant plus de 8 000 employés internes dévoués à servir nos clients. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Pour en savoir davantage, consultez le site aerotek.com/fr-ca.<br /><br /><b>About Aerotek:</b><br />We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions.<br /><br />The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</div>","company":{"companyType":"Private/Established","name":"Aerotek","logoUrl":"/logos/aerotek-ab4527adf94c5b5b8789f9ab467741a1.jpeg"},"location":{"country":"Canada","address":"Leduc, AB","city":"Leduc","stateProvince":"AB"},"frontendLink":"/job-posting/aerotek/customer-service-representative/bf2d1dbdde5eaba5a82a383455fc9f31","title":"Customer Service Representative","hash":"bf2d1dbdde5eaba5a82a383455fc9f31","postingUrl":"https://ca.indeed.com/job/customer-service-representative-84ed17c0354c6638"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>We are seeking outgoing and passionate people who work well in a team. Budtenders, as we call cashiers in the industry, are considered experts on cannabis and infused products and their effects. They are tasked with providing exceptional customer service by guiding customers through the selection process. Budtenders must stay current on marijuana industry trends by staying informed through self-education. They keep the workplace clean, organized, and help keep products stocked. Budtenders should be courteous and attentive to customers while they scan and count items and collect payments. They should be skilled multitaskers with solid math skills. The basic duties of a budtender also require a high level of efficiency and accuracy.</p><p>RESPONSIBILITIES:</p><p>- Welcoming customers, answering their questions, showing items, and providing advice or recommendations<br />- Accepting payments, ensuring all prices and quantities are accurate, and providing a receipt to every customer<br />- Bagging or wrapping fragile purchases to ensure safe transport<br />- Answering phones and providing exceptional customer service giving customer’s product direction over the phone<br />- Following all store policy’s regarding discounts and loyalty points</p><p>ABILITY REQUIREMENTS:</p><p>- Regular and punctual attendance and must be able to work nights, weekends, and holidays<br />- Accurate cash accounting skills and end of day balancing<br />- Helpful, courteous approach to resolving complaints with exceptional communication skills<br />- Ability to verify age by checking various forms of identification including foreign passports and foreign IDs<br />- Ability to maintain a clean and organized workspace<br />- Ability to maintain personal hygiene and meet all dress code requirements<br />- Basic math skills and the ability to read English<br />- Must possess the ability to read and follow directions and policies<br />- Ability to stand, walk, lift heavy items (up to 35 pounds)<br />- Work for up to a 9-hour shift (with breaks) standing on feet, in a fast-paced environment</p><p>QUALIFICATIONS AND EDUCATION REQUIREMENTS:</p><p>One-year of experience in retail sales, or bar tending/serving, required. As well as a solid foundation of cannabis knowledge. The ability to interpret customers' needs and wants and translate that into the best product for them. In this role, individuals will need excellent customer service skills, as they will be dealing with the public.</p><p>PREFERRED SKILLS/CERTIFICATIONS:</p><p>High school diploma or equivalent preferred. Superior knowledge of cannabis strains, cannabinoids, terpenes, and their effect on the human body. Washington State medical marijuana consultant license.</p><p>Job Type: Full-time</p><p>Pay: $13.69 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Overtime</li><li>Weekends</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>COVID-19 considerations:<br />Masks are required in our workplace. We also have sneeze guards installed at every register and social distancing is required in our wait line.</p><p>Application Question(s):</p><ul><li>Are you at least 21 years of age?</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Required)</li></ul><p>Shift Availability:</p><ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Clear Choice Cannabis"},"location":{"country":"United States","address":"Bremerton, WA 98311","city":"Bremerton","stateProvince":"WA"},"frontendLink":"/job-posting/clear-choice-cannabis/cashier-retail-customer-service/1c71c2ad9ac42008a8992df46ce8d510","title":"Cashier / Retail Customer Service","hash":"1c71c2ad9ac42008a8992df46ce8d510","postingUrl":"https://www.indeed.com/job/cashier-retail-customer-service-c8a44444ec15db05"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>We are looking to IMMEDIATELY hire smart and driven individuals for a retail sales associated to join our Discover CBD Team. We have two locations in Denver. This would be for our retail location at 1490 S. Sheridan Blvd. #106, Denver CO.</p><p>Our Store Hours are:</p><p>M-F 10am - 6pm</p><p>Sat 10am - 5pm</p><p>Sun 10am - 4pm</p><p>Reliable transportation is required. Full availability needed. No medical marijuana license required.</p><p>Prior knowledge of cannabidiol is preferred. We are looking for a smart, fast-paced individual who is passionate about helping their community discover the potential benefits of CBD. We have an extensive training program where you will learn all the basics of CBD, our full collection of products, our operational systems as well as how to optimize blogs for SEO. It typically takes around 2-3 weeks for most individuals to complete training.</p><p>Job Duties: Connecting customers with products, checking out customers at a POS system, writing blogs on CBD, general store cleaning, inventory tracking.</p><p>We are looking to fill 1 full-time positions starting at $14.77/hr but varies based on experience. We are looking to hire immediately - so don't wait.<br /><i>Related keywords: retail, retail sales associate</i></p><p>Job Type: Full-time</p><p>Pay: From $14.77 per hour</p><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekends</li></ul><p>Application Question(s):</p><ul><li>Why are you interested in working in the CBD/Hemp Industry?</li></ul><p>Experience:</p><ul><li>Customer Service: 2 years (Preferred)</li><li>CBD: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Discover CBD","logoUrl":"/logos/discover-cbd-c74f20ab236c93ab4d8dc3f6eb7cadb8.jpeg"},"location":{"country":"United States","address":"Denver, CO 80232","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/discover-cbd/cashier-customer-service/5cc0719b2b0165423c7815011fd71c32","title":"Cashier/Customer Service","hash":"5cc0719b2b0165423c7815011fd71c32","postingUrl":"https://www.indeed.com/job/cashiercustomer-service-173402eadc321a93"},{"employmentType":"Full-time","postedOn":"17 days ago","description":"<div><p>ProMED Biosciences is a pre-public rapidly growing medical life sciences, nutraceutical and CBD company that is passionate about health and wellness. We are looking for a high-performing Sales Representative to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. We’d like someone who is passionate about health and wellness to work with our current customers and to build our wholesale and private label customer base!</p><p><b>The responsibilities of this position include, but may not be limited to: </b></p><ul><li>Achieve growth and hit sales targets by successfully managing the current customer base</li><li>Expand wholesale and private label company’s customer base and ensure our strong presence</li><li>Build and promote strong, long-lasting B2B customer relationships by partnering with them and understanding their needs</li><li>Maintaining the CRM system with customer information with accurate and timely information.</li><li>Update the point-of-purchase system with incoming orders</li></ul><p><b>Education and Experience Requirements: </b></p><ul><li>Associates degree in business or related field</li><li>Successful previous experience as a sales representative, consistently meeting or exceeding targets; overall 2 to 4 years of experience</li><li>Passion for health and wellness products; experience in the nutraceutical, cannabis and CBD field preferred</li><li>Committed to continuous education through workshops, seminars and conferences</li><li>Demonstrated ability to communicate effectively with our diverse customer base</li><li>Proven ability to drive the sales process from initiation to close</li><li>Strong business sense and industry expertise</li><li>Ability to use current business cloud based applications for marketing and sales</li><li>Social media skills in all platforms are essential and preferred</li></ul><p><b>Additional skills: </b></p><p>Strong Verbal and Written Communication Skills * Team Player * Analytical Skills * Ability to Prioritize Multiple Tasks * Customer Service Skills * Time Management Skills</p><p>Job Type: Full-time</p><p>Pay: $25,000.00 - $35,000.00 per year</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />Social distance is in place.</p><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Sales Experience: 2 years (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"ProMED Biosciences"},"location":{"country":"United States","address":"Pinellas Park, FL 33782","city":"Pinellas Park","stateProvince":"FL"},"frontendLink":"/job-posting/promed-biosciences/customer-service-representative/a1df2d1bce17e4f6a43fd91aed8a8a41","title":"Customer Service Representative","hash":"a1df2d1bce17e4f6a43fd91aed8a8a41","postingUrl":"https://www.indeed.com/job/customer-service-representative-32cf28714c5a7f23"},{"employmentType":"Full-time","postedOn":"17 days ago","description":"<div><p><b>Customer Service Representative</b></p><p><b>The Company</b></p><p>At IGS Solutions LLC, our mission is clear: To provide the ultimate on stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. Influence; Motivate desired actions in others by modeling the way, Inspire; Empower those around you through positive teamwork, accountability, and trust, Innovate; Drive creativity and resourcefulness through courageous problem-solving. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world</p><p>We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.</p><p>Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible growth. If you are interested in building global STIIIZY and Authentic brands, scaling a business, and working in a values-driven environment, we want to hear from you!</p><p><b>The Opportunity</b></p><p>The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.</p><p><b>Responsibilities</b></p><ul><li>Interacts with customers via telephone, email, online chat, or in person to provide support and</li></ul><p>information on products or services as well as customer complaints.</p><ul><li>Fields customer questions and complaints; when the issue is beyond the representative’s</li></ul><p>knowledge, forwards to the assigned specialist or other appropriate staff.</p><ul><li>Ensures that appropriate actions are taken to resolve customers’ problems and concerns.</li></ul><ul><li>Maintains customer accounts and records of customer interactions with details of inquiries,</li></ul><p>complaints, or comments.</p><ul><li>Performs other related duties as assigned.</li></ul><p><b>Experience</b></p><ul><li>Excellent communication skills including active listening.</li></ul><ul><li>Service-oriented and able to resolve customer grievances.</li></ul><ul><li>High school diploma or equivalent.</li></ul><ul><li>Customer service experience required.</li></ul><p><b>Physical Requirements</b></p><ul><li>Prolonged periods sitting at a desk and working on a computer.</li></ul><ul><li>Must be able to lift up to 15 pounds at times</li></ul><p><b>Other Details</b></p><p>This is a full-time position based out of DTLA.</p><p>We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.</p><p>IGS Solutions LLC is committed to employing a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</p><p>Accommodations are available upon request for candidates taking part in all aspects of the selection process.</p><p>One last note: the chosen applicant will be required to successfully complete background and reference checks.</p><p>Thank you so much for your interest in IGS Solutions LLC.</p><p>Job Type: Full-time</p><p>Pay: $18.00 - $23.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Application Question(s):</p><ul><li>What qualities are most important for someone to succeed in a customer service role?</li><li>How many years of customer experience do you have?</li><li>What do you like most about customer service?</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"My Cannabis Recruiter"},"location":{"country":"United States","address":"Los Angeles, CA 90012","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/my-cannabis-recruiter/customer-service-representative/4932ea7125567b0e41b7aebbf765cf35","title":"Customer Service Representative","hash":"4932ea7125567b0e41b7aebbf765cf35","postingUrl":"https://www.indeed.com/job/customer-service-representative-e137c8c7db5325b7"}]