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Guest Consultant

Green Thumb Las Vegas, NV 89146
Apply Now Copy link

The Role

Guest Consultants engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. Our ideal Guest Consultant candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Guest Consultants are GTI's secret to success—they connect each unique customer with just the right product and method of consumption for their needs. The Guest Consultant is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors. If you have a smile that can light up a room, as well as a bowl, we're looking for you!

Responsibilities

  • Assist patients in a customer-facing, intimate retail environment
  • Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient's specific needs
  • Ensure sales floor is properly stocked and presence of the store is well maintained
  • Own responsibility for remaining up-to-date with product knowledge
  • Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction
  • Complete duties assigned during scheduled shift including:
    • Correct cash handling and discount application
    • Verification of proper paperwork, documentation and ID for patients
    • Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system
    • Maintenance of hard copy files (when required)
    • Assist in verifying order deliveries for accuracy
    • Security measures and safety compliance
    • Maintain visitor log
  • Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
  • Promote a work environment that is positive, communicative, patient-oriented, and compliant

Qualifications

  • 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience
  • High school diploma, or equivalent
  • Consistent demonstration of excellent customer service skills
  • Previous experience with POS systems
  • Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge a HUGE plus!
  • Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
  • Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
  • Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

Additional Requirements

  • Must be 21 years or older
  • Must pass any and all required background checks.
  • Possess valid driver's license or state ID.
  • Must be and remain compliant with all legal or company regulations for working in the industry.

Working Conditions

  • While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions
  • PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching
  • Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.
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If you have a smile that can light up a room, as well as a bowl, we're looking for you!</p><h2><b>Responsibilities</b></h2><ul><li>Assist patients in a customer-facing, intimate retail environment</li><li>Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient's specific needs</li><li>Ensure sales floor is properly stocked and presence of the store is well maintained</li><li>Own responsibility for remaining up-to-date with product knowledge</li><li>Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction</li><li>Complete duties assigned during scheduled shift including:<ul><li>Correct cash handling and discount application</li><li>Verification of proper paperwork, documentation and ID for patients</li><li>Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system</li><li>Maintenance of hard copy files (when required)</li><li>Assist in verifying order deliveries for accuracy</li><li>Security measures and safety compliance</li><li>Maintain visitor log</li></ul></li><li>Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints</li><li>Promote a work environment that is positive, communicative, patient-oriented, and compliant</li></ul><h2><b>Qualifications</b></h2><ul><li>1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience</li><li>High school diploma, or equivalent</li><li>Consistent demonstration of excellent customer service skills</li><li>Previous experience with POS systems</li><li>Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge a HUGE plus!</li><li>Ability to listen well and effectively communicate, both verbally and in writing, with various audiences</li><li>Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email</li><li>Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures</li></ul><h2><b>Additional Requirements</b></h2><ul><li>Must be 21 years or older</li><li>Must pass any and all required background checks.</li><li>Possess valid driver's license or state ID.</li><li>Must be and remain compliant with all legal or company regulations for working in the industry.</li></ul><h2><b>Working Conditions</b></h2><ul><li>While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions</li><li>PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching</li><li>Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.</li></ul></div></div>","company":{"companyType":"Private/Established","name":"Green Thumb","logoUrl":"/logos/green-thumb-d605a1142745eee008e37bcb941371b1.jpeg"},"location":{"country":"United States","address":"Las Vegas, NV 89146","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb/guest-consultant/14e2f61b19faec6964954709021f5b8b","title":"Guest Consultant","category":"Professional, Scientific, and Technical Services","hash":"14e2f61b19faec6964954709021f5b8b","postingUrl":"https://www.indeed.com/job/guest-consultant-36b60164b9972e84"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>Job Description</b></p><p>The Role</p><p>RISE Guest Consultants engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. Our ideal Guest Consultant candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Guest Consultant are GTI's secret to success-they connect each unique customer with just the right product and method of consumption for their needs. The Guest Consultant is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors. If you have a smile that can light up a room, as well as a bowl, we're looking for you!</p><p><b>Responsibilities</b></p><p>• Assist patients in a customer-facing, intimate retail environment</p><p>• Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient's specific needs</p><p>• Ensure sales floor is properly stocked and presence of the store is well maintained</p><p>• Own responsibility for remaining up-to-date with product knowledge</p><p>• Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction</p><p><b>• Complete duties assigned during scheduled shift including:</b></p><p>• Correct cash handling and discount application</p><p>• Verification of proper paperwork, documentation and ID for patients</p><p>• Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system</p><p>• Maintenance of hard copy files (when required)</p><p>• Assist in verifying order deliveries for accuracy</p><p>• Security measures and safety compliance</p><p>• Maintain visitor log</p><p>• Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints</p><p>• Promote a work environment that is positive, communicative, patient-oriented, and compliant</p><p><b>Qualifications</b></p><p>• 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience</p><p>• High school diploma, or equivalent</p><p>• Consistent demonstration of excellent customer service skills</p><p>• Previous experience with POS systems</p><p>• Desire to continuously learn (more) about cannabis, cannabinoids and the 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regularly required to perform grasping, talking, hearing, seeing and repetitive motions</p><p>• PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching</p><p>• Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.</p><p>Category</p><p>First-Line Supervisors of Office and Administrative Support Workers</p><p><b>Education</b></p><p>High School or Equivalent</p><p><b>Experience</b></p><p>1 to 20+ years</p><p>Job type</p><p>Full time</p></div>","company":{"website":"gtigrows.com","companyType":"Public/Established","name":"Green Thumb Industries","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"Reno, NV, USA","city":"Reno","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb-industries/guest-consultant/bb7f0c1ac552db9e7a36022e86d377c1","title":"Guest Consultant","category":"Manufacturing","hash":"bb7f0c1ac552db9e7a36022e86d377c1","postingUrl":"https://www.snagajob.com/jobs/672194180"},{"employmentType":"Full-time, Contract","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>Title: Customer Service Representative</b></p><p><b>Overview: </b></p><p><b>Primetiming is a licensed medical and recreational cannabis delivery service in Sacramento.</b></p><p><b>We are currently seeking professional and aspiring employees to join the family. we strive to consistently deliver an above and beyond customer experience through our more than exceptional customer service practices, combined with state-of-the-art applications and procedures.</b></p><p><b>If you are an energized and engaged self-starter looking for an opportunity to excel and grow within an exciting company, we’d like to meet you. </b></p><ul><li><b>Cannabis experience is preferred by not required.</b></li><li><b>Must have a strong desire to grow professionally and personally</b></li><li><b>Make timely deliveries to patients as assigned</b></li></ul><p><b>Key Responsibilities: Key Attributes Necessary for Success: </b></p><ul><li><b>Evaluate customer needs</b></li></ul><ul><li><b>Technically proficient with CRM systems</b></li></ul><ul><li><b>Excellent interpersonal skills</b></li></ul><ul><li><b>Excellent verbal and written communications skills</b></li></ul><ul><li><b>Must always strive to exceed expectations</b></li></ul><ul><li><b>Positive, goal-oriented demeanor</b></li></ul><ul><li><b>A true team player willing to roll up your sleeves and do what needs to be done to succeed</b></li></ul><ul><li><b>Ability to work autonomously and take ownership</b></li></ul><ul><li><b>Able to create, maintain and build professional relationships and rapport</b></li></ul><p><b>Example of Duties (This list may not include all of the duties assigned): </b></p><ul><li><b>Process and deliver customer orders.</b></li><li><b>Verify identity, take cash payments, make an accurate change, capture signatures and other related customer information.</b></li><li><b>Ability to use simple arithmetic for cash handling </b></li><li><b>Provide exceptional customer service by phone, text and most importantly at the time of delivery.</b></li><li><b>Ensure customers' concerns and/or questions are solved and answered promptly and efficiently.</b></li><li><b>Communicate customer requests and/or problems to a manager when needed.</b></li><li><b>Obey all traffic laws and operate vehicles in a safe and efficient manner.</b></li><li><b>Driving safe and responsibly at ALL times</b></li><li><b>Making safe, secure and compliant deliveries to patient’s homes</b></li><li><b>Maintain a positive work environment conducive to trust, loyalty, and respect.</b></li><li><b>Maintain the strictest confidentiality in compliance with HIPAA guidelines to ensure the protection of both the individual and businesses assets.</b></li><li><b>Perform other related work as required.</b></li><li><b>Maintaining an excellent patient experience</b></li><li><b>Adhering to company policies and procedures</b></li></ul><p><b>your car MUST be in excellent working order, clean and reliable with no major dings or damage</b></p><p><b>Performance Requirements, Knowledge, Skills and Abilities: </b></p><ul><li><b>Ability to adhere to the highest customer service standards at all times.</b></li><li><b>Ability to communicate clearly, honestly and effectively with customers and staff.</b></li><li><b>Personal knowledge of various cannabis products, to help educate customers and any potential consumers.</b></li><li><b>Ability to perceive and meet the needs of customers and staff without direction.</b></li><li><b>Strong problem solving, customer service and interpersonal skills.</b></li><li><b>Must possess a high degree of personal ownership and accountability.</b></li><li><b>Demonstrate an exceptional level of organization, patience and flexibility.</b></li><li><b>Possess a valid driver's license and current valid insurance.</b></li></ul><p><b>Typical Physical Demands: </b></p><ul><li><b>Work may require prolonged driving, sitting, standing, some bending, stooping and stretching.</b></li><li><b>Requires hand-eye coordination and manual dexterity sufficient to operate a motor vehicle and basic office equipment.</b></li><li><b>Requires normal range of hearing.</b></li><li><b>Requires healthy vision (aided or unaided) sufficient for safe driving with the ability to see color and adjust focus.</b></li></ul><p><b>Typical Working Conditions: </b></p><ul><li><b>Work is performed in a retail location, warehouse, in a motor vehicle and in public or at the homes of delivery customers.</b></li></ul><p><b>Minimum Qualifications</b></p><ul><li><b>MUST be 21 or older to work in the cannabis industry with valid driver’s license.</b></li><li><b>MUST pass a Live Scan fingerprint background check (requirement of cannabis industry)</b></li></ul><p>*</p><p><b>Preferred Qualifications</b></p><ul><li><b>2 years of vocational and or accredited college courses recommended</b></li><li><b>Willing to work weekends</b></li><li><b>2+ years’ experience in logistics, sales, management and or operations recommended</b></li><li><b>Understanding of cannabis, medicine, sales, marketing, team-building...</b></li><li><b>Excellent customer service, communication, dependability.</b></li><li><b>Strong multi-tasking ability, problem-solving, creating efficient processes</b></li><li><b>Excellent organization and time-management skills</b></li><li><b>Passionate and enthusiastic about cannabis, sales, education, marketing and relationships</b></li><li><b>Strong interpersonal skills and customer service background preferred</b></li><li><b>Student mentality with a hunger for continual growth and challenges</b></li><li><b>Works well with others, is a team-player, cool under pressure and makes it happen</b></li></ul><ul><li><b>At least 6 months of related experience and/or training utilizing strong customer service skills; or equivalent combination of education and experience. Must have experience working in a fast-paced work environment. Must have strong attention to detail and exceptional customer service skills</b></li><li><b>Proficiency in Microsoft Office and Google Platforms, basic data entry. Metric experience a plus</b></li><li><b>Must be able to effectively communicate in English, both verbally and written</b></li></ul><p><b>Driver requirements: </b></p><p>· <b>Excellent Driving Record (Minimum No Moving Violations for Last 3 Years)</b></p><ul><li><b>Minimum 21 years of age</b></li></ul><p>·</p><p><b>Compensation &amp; Benefits: </b></p><p>· <b>Competitive wages</b></p><p>· <b>Workplace perks such as coffee, snacks, employee discounts from dispensary.</b></p><p><b>Please include your social media handles; LinkedIn, Instagram, Facebook, twitter.</b></p><p><b><i>All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.</i></b></p><p><b>Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.</b></p><p>Job Types: Full-time, Contract</p><p>Pay: $13.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Primetiming"},"location":{"country":"United States","address":"Sacramento, CA","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/primetiming/csr-customer-service-representative/1d99faf7ee279efb31f885ba0f467c47","title":"CSR - Customer Service Representative","category":"Retail","hash":"1d99faf7ee279efb31f885ba0f467c47","postingUrl":"https://www.indeed.com/job/csr-customer-service-representative-d4baf2868cf30c84"},{"employmentType":"Part-time, Permanent","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Doctor Love and Hemp City Cranbrook is currently hiring!! Join our fantastic team. We offer a competitive wage with a bonus structure. Previous cash handling and retail experience is an asset.</p><p>Shifts will be Saturday to Tuesday approximately 20 hours a week with the possibility of increase in hours around the holidays and for call ins.</p><p><b>Must be 19+ to apply.</b></p><p>Part-time hours: 20 per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>Holidays</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Cranbrook, BC","city":"Cranbrook","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/acc8f5e3047cba2e0ba96aca66ad7d1a","title":"Customer Service Representative","category":"Retail","hash":"acc8f5e3047cba2e0ba96aca66ad7d1a","postingUrl":"https://ca.indeed.com/job/customer-service-representative-6aef7f824932e498"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>ABOUT METRC Metrc is a high-growth technology company helping cannabis regulators govern their industry's supply chain.</p><p><b>We provide the system and tags that track products from seed to sale and everything in between:</b></p><p>harvest, manufacture, testing, and transportation.</p><p>We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support.</p><p>Our goal is to make the legal cannabis industry safer and more transparent for everyone.</p><p><b>ABOUT THE POSITIONMetrc is hiring Customer Support Specialists to work from 12:</b></p><p><b>00pm - 8:</b></p><p><b>00pm or 1:</b></p><p><b>00pm to 9:</b></p><p>00pm (CST) (Monday - Friday) in a fully remote (Work from Home) customer service role.</p><p>The Support Specialist is responsible for supporting our customers using web-based software, dealing with their unique growing, selling and production styles; as well as explaining to clients how to utilize our software.</p><p>As our customers' first point of contact, Support Specialists are the friendly voice of Metrc, providing world class customer service, troubleshooting, and light technical support.</p><p>DUTIES AND RESPONSIBILITIES Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails Obtains and verifies user information First point of contact, works closely with clients to determine needs, research issues, and provide necessary information Assists and provides resolution by clarifying issues; researching and exploring answers and solutions; implementing solutions; escalates if necessary Provides a clear history of all issues by documenting each call using good grammatical sentences Continually updates job knowledge by studying guides, manuals, and published procedures; participating in educational opportunities Ensures clear understanding of guides, manuals and published procedures.</p><p><b>Guidance and support provided when necessary Participates in communication between fellow support specialists, supervisors, and management Keeps equipment operational by following established procedures and reporting malfunctions Displays dedication and commitment of company visions and goals Enjoys engaging with customers, team members, and being part of a growing organization QUALIFICATIONS One (1) to two (2) years of customer service/support expertise and/or proven technical ability in some capacity (either via phone, virtual, chat, or in-person) Flexibility to work dependent upon business needs to include occasional Saturdays and/or Sundays Excellent customer service skills with a passion for service; 'Client Focused' Creative, flexible, and innovative team player Commitment to excellence and high standards Discipline to work remotely, while following a set schedule Willingness to work within a constantly changing work environment with flexibility and enthusiasm Excellent written communication skills with demonstrated ability to write clearly and informatively Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive Proficient on Microsoft Word, PowerPoint, and Excel (or equivalent programs) Ability to manage multiple applications running simultaneously Must have high-speed, land line Internet service (50 megabits download and 1 megabit upload) from a reliable provider Successful completion of a pre-employment assessment Successful completion of initial training Proficient keyboarding/typing skills- Minimum 35 wpm All candidates must be based and work in the US PHYSICAL DEMANDS AND WORK ENVIRONMENT In home position Frequently required to sit Frequently required to talk or hear Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard METRC OFFERS THE FOLLOWING BENEFITS Diverse, inclusive &amp; welcoming culture Employer Paid- Health Insurance (Employee Only) Employer contribution into a Health Savings Account (HSA) Employer Paid - Dental Insurance (Employee Only) Employer Paid- Basic Life Group Insurance and AD&amp;D Employer Paid- Employee Assistance Program (EAP) Employer Paid- Short Term Disability Employer Paid- Long Term Disability Vision insurance Supplemental Insurance:</b></p><p>Hospital Indemnity, Accident and Critical Illness Voluntary Life Insurance 401k (up to 6% match) Paid Time Off (PTO) Up to 9 Paid Holidays Company provides all equipment needed Internet subsidy for those working from home ($50 per month) Customer Support Specialist positions start at $15/hour Shifts Available (12pm - 8pm or 1pm - 9pm CST) Monday through Friday (Occasional Saturday and/or Sunday)The above is intended to describe the general content of and requirements for the performance of this job.</p><p>It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.</p><p>Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>Metrc LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.</p><p><b>Associated topics:</b></p><p>call, client, client service, customer, customer care, customer order, phone call, service call, telephone, trouble resolution</p></div>","company":{"companyType":"Private/Established","name":"Metrc LLC","logoUrl":"/logos/metrc-llc-1049d7e3207fba4a762528a20da8673c.png"},"location":{"country":"United States","address":"Louisiana, USA","stateProvince":"LA"},"frontendLink":"/job-posting/metrc-llc/customer-service-representative/d1cc2b0ec9bf8f959fccc2a006b290f7","title":"Customer Service Representative","category":"Information Technology & Services","hash":"d1cc2b0ec9bf8f959fccc2a006b290f7","postingUrl":"https://www.jobilize.com/amp/job/customer-service-representative-lakeland-metrc-united-states-hiring"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p><b>About us</b></p><p>Hemp Ville CBD</p><p>HempVille CBD Southaven provides the top CBD &amp; Delta-8 brands &amp; products in the business along with the best trained, educated staff to offer our customers a natural alternative to pharmaceuticals and their health needs.</p><p>Applicant will be required to manage shifts and must have the ability to work by themselves once trained. Applicant must be detailed oriented, dependable, honest with high integrity, great people and communication skills, and must have the desire to learn about the CBD industry and help people with their needs. Applicant must be a minimum of 21 years of age and have dependable transportation.</p><p>Job Type: Part-time</p><p>Pay: $9.00 - $12.00 per hour</p><p>Ability to commute/relocate:</p><ul><li>Southaven, MS 38671: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"Hemp Ville CBD"},"location":{"country":"United States","address":"Southaven, MS 38671","city":"Southaven","stateProvince":"MS"},"frontendLink":"/job-posting/hemp-ville-cbd/customer-service-representative/a207d72bf1757d7f914d3be7c823b37f","title":"Customer Service Representative","category":"Manufacturing","hash":"a207d72bf1757d7f914d3be7c823b37f","postingUrl":"https://www.indeed.com/job/customer-service-representative-7fadb13133931336"},{"salaries":[{"salaryStart":"$65k","salaryEnd":"$140k","currency":"US","source":"CareerBuilder","position":"Environmental Consultant, Applications","type":"per year","url":"https://www.careerbuilder.com/salary-environmental-consultant-in-la-jolla,ca"},{"salaryStart":"$15","salaryEnd":"$undefined","currency":"US","source":"Glassdoor","position":"Tech Consultant","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/Target-Tech-Consultant-San-Diego-Hourly-Pay-EJI_IE194.0,6_KO7,22_IL.23,32_IM758.htm"},{"salaryStart":"$73k","salaryEnd":"$110k","currency":"US","source":"Economic Research Institute","position":"Marketing Consultant","type":"per year","url":"https://www.erieri.com/salary/job/marketing-consultant/united-states/california/buellton"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"17 days ago","description":"<div><p>The Role</p><p>RISE Patient Care Specialists engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. Our ideal Patient Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Patient Care Specialists are GTI’s secret to success—they connect each unique customer with just the right product and method of consumption for their needs. The Patient Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors. If you have a smile that can light up a room, as well as a bowl, we’re looking for you!</p><p><b>Responsibilities</b></p><p>• Assist patients in a customer-facing, intimate retail environment</p><p>• Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs</p><p>• Ensure sales floor is properly stocked and presence of the store is well maintained</p><p>• Own responsibility for remaining up-to-date with product knowledge</p><p>• Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction</p><p><b>• Complete duties assigned during scheduled shift including:</b></p><p>• Correct cash handling and discount application</p><p>• Verification of proper paperwork, documentation and ID for patients</p><p>• Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system</p><p>• Maintenance of hard copy files (when required)</p><p>• Assist in verifying order deliveries for accuracy</p><p>• Security measures and safety compliance</p><p>• Maintain visitor log</p><p>• Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints</p><p>• Promote a work environment that is positive, communicative, patient-oriented, and compliant</p><p><b>Qualifications</b></p><p>• 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience</p><p>• High school diploma, or equivalent</p><p>• Consistent demonstration of excellent customer service skills</p><p>• Previous experience with POS systems</p><p>• Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge a HUGE plus!</p><p>• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences</p><p>• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email</p><p>• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures</p><p>Additional Requirements</p><p>• Must be 21 years or older</p><p>• Must pass any and all required background checks.</p><p>• Possess valid driver’s license or state ID.</p><p>• Must be and remain compliant with all legal or company regulations for working in the industry.</p><p>Working Conditions</p><p>• While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions</p><p>• PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching</p><p>• Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks</p></div>","company":{"website":"gtigrows.com","companyType":"Public/Established","name":"Green Thumb Industries (GTI)","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"Pasadena, CA, USA","city":"Pasadena","stateProvince":"CA"},"frontendLink":"/job-posting/green-thumb-industries-gti/guest-consultant/daba5734d516b00a04cc096db31d7f6a","title":"Guest Consultant","category":"Manufacturing","hash":"daba5734d516b00a04cc096db31d7f6a","postingUrl":"https://www.linkedin.com/jobs/view/guest-consultant-at-green-thumb-industries-gti-2697593806","salary":"$65k - $140k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"13 days ago","description":"<div><p><b>Company Introduction:</b></p><p>A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.</p><p>Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.</p><p><b>While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:</b></p><p>The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><p><b>Skills:</b></p><p>• Strong inter-personal and communication skills</p><p>• Strong attention to detail a must</p><p>• Organizational Skills</p><p>• Networking Savvy</p><p>• Understanding of what makes an event “successful”</p><p>• Creative flair for effective design and development of an event</p><p>• Dedication to Customer Service</p><p>• Motivation for Sales</p><p><b>Benefits:</b></p><p>• Health insurance</p><p>• Dental insurance</p><p>• Vision insurance</p><p>• Paid time off</p><p>• Flexible schedule</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p>• Weekends required</p><p>• Holidays required</p><p>• Day shift</p><p>• Night shift</p><p>• 8 hour shift</p><p><b>Requirements:</b></p><p>• High School Diploma or equivalent</p><p>• Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</p><p>• Excellent customer service skills</p><p>• Knowledge and adherence to the policies, procedures and goals of the Lotus Way</p><p>• Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</p><p>• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</p><p>• Understanding of company products, services, and policies.</p><p>• Proficiency with computers, especially with CRM software, and strong typing skills.</p><p>• Ability to ask prying questions and diffuse tense situations.</p><p>• Strong time management and decision making skills.</p><p>• Adaptability and accountability.</p><p>• Fluency in multiple languages may be desired.</p><p><b>Pay &amp; Compensation:</b></p><p>• Hourly pay</p><p><b>Additional Compensation:</b></p><p>• Bonuses</p><p>• Store Discounts</p><p><b>Customer Service Representative Job Duties:</b></p><p>• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</p><p>• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</p><p>• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</p><p>• Building lasting relationships with clients and other call center team members based on trust and reliability.</p><p>• Utilizing software, databases, scripts, and tools appropriately.</p><p>• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</p><p>• Making sales or recommendations for products or services that may better suit client needs.</p><p>• Taking part in training and other learning opportunities to expand knowledge of company and position.</p><p>• Adhering to all company policies and procedures.</p><p>• Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</p><p>• Ability to handle fast paced environment while providing superior customer service</p></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/5b0d3ed161f2479c5e13e67182a6b120","title":"Call Center Representative","category":"Agriculture & Farming","hash":"5b0d3ed161f2479c5e13e67182a6b120","postingUrl":"https://tarta.ai/j/iFkhdHwBPV406l6XBT9J-call-center-representative-at-purple-lotus-nwhs-co-inc"},{"employmentType":"Part-time, Permanent","function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p>Doctor Love and Hemp City Prince George is currently hiring 1 energetic and enthusiastic employee to join our already fantastic team. The shifts will be Monday to Friday 10-2 with the possibility of increase in hours and call ins when an employee calls in sick.</p><p>We are looking for someone with excellent communication skills, cash handling experience and previous customer service/sales experience.</p><p>We need someone who will act professionally when discussing personal aspects of the customers lives with no judgement.</p><p>Must be 19+ to apply with 2 previous employer references and 1 personal</p><p>Part-time hours: 20 per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>On call</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />We are following all provincial mandates to keep the employees and customers safe in this time.</p><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Prince George, BC","city":"Prince George","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/b6585b03bef88997f344f53a1bf5ce30","title":"Customer Service Representative","category":"Retail","hash":"b6585b03bef88997f344f53a1bf5ce30","postingUrl":"https://ca.indeed.com/job/customer-service-representative-f67c22e7dfcca0b5"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p>Enerhealth Botanicals is a growing health food and dietary supplement company founded in 2005. We manufacture and sell products that promote a holistic health approach including herbal supplements, hemp extracts and superfoods.</p><p>Enerhealth is seeking a Customer Service Representative to join our team!</p><p>Job Responsibilities:</p><p>· Professionally answer and respond promptly to incoming inquiries from customers.</p><p>· Familiarizing yourself with essential details of our products and services.</p><p>· Educate customers on products and assist with their purchasing decisions. This will include asking questions to help identify the customer’s needs.</p><p>· Place new orders accurately.</p><p>· Provide customer support in solving problems.</p><p>· Effective communication with other departments.</p><p>· Other duties as assigned.</p><p>Qualifications:</p><p>· Enjoys helping and interacting with other people; always friendly and courteous.</p><p>· Pleasant and upbeat professional, positive demeanor.</p><p>· Possesses critical thinking and issue resolving skills.</p><p>· Sales oriented.</p><p>· Flexible to changing duties with work demands.</p><p>· Ability to multi-task</p><p>· Detailed and organized.</p><p>Requirements:</p><p>· High School Diploma.</p><p>· Quick learner.</p><p>· Self-starter with a strong work ethic.</p><p>· Strong written and verbal communication skills.</p><p>· Ability to handle multiple priorities.</p><p>· Detail oriented, organized, and thorough.</p><p>· Working knowledge of Microsoft Office.</p><p>Hours are Monday through Friday 9am-5pm.</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $15.50 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li><li>Paid training</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>No nights</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Enerhealth Botanicals","logoUrl":"/logos/enerhealth-botanicals-d1ced252e50d71edc5a2c0483a965a71.png"},"location":{"country":"United States","address":"Longmont, CO 80504","city":"Longmont","stateProvince":"CO"},"frontendLink":"/job-posting/enerhealth-botanicals/customer-service-representative/384f3398e5b0dc8a0eb1fb1a4a557b20","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"384f3398e5b0dc8a0eb1fb1a4a557b20","postingUrl":"https://www.indeed.com/job/customer-service-representative-4a8486a7b21ebdec"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>ArmorTech Security is seeking qualified and licensed Security officers for a state legal dispensary located in Palm Springs, CA.</p><p>You must have a friendly/ professional demeanor, exquisite hygiene, and demonstrate the ability to work well either individually or within a team environment for hire.</p><p>90-day probation period prior to becoming an official member of our team.</p><p>Duties Include:</p><p>*Patrolling facility grounds while maintaining a heightened state of awareness; ensuring entry points (both foot and vehicle) are secured and free from any security risks.<br />*Maintain a clean and hygienic workspace.<br />*Assist clients, staff, and guests as needed.<br />*Provide traffic control as needed.<br />*Prepare electronic time card reports.<br />*Gather, Analyze, Interpret and Disseminate incoming intelligence from various sources.</p><p>To be considered, you must meet these minimum qualifications:</p><p>*Be at least 21 years of age or older.</p><p>*Physically Fit</p><p>*Be available for work between from the hours of 9a-10p.</p><p>*Have a valid guard license with the Bureau of Security and Investigations (BSIS.CA.GOV).</p><p>*Must be able to see, hear, speak, and write clearly in English in order to communicate effectively with employees and/or other customers. Bilingual is a plus.</p><p>*Must have your own vehicle or a means of transportation that will not negatively interfere with arriving at the site on-time. Vehicle must be in good condition.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $17.00 per hour</p><p>Benefits:</p><ul><li>Employee assistance program</li><li>Employee discount</li><li>Professional development assistance</li><li>Retirement plan</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Night shift</li><li>On call</li><li>Overtime</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 2 years (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"ArmorTech Security","logoUrl":"/logos/armortech-security-27298393cdbd4ad49fd423baeaa6d01a.jpeg"},"location":{"country":"United States","address":"Palm Springs, CA 92264","city":"Palm Springs","stateProvince":"CA"},"frontendLink":"/job-posting/armortech-security/unarmed-guest-services-officer-cannabis-facility-1700/ee8276a7db6aa7dc439f1f5300a2bb71","title":"Unarmed Guest Services Officer | Cannabis Facility $17.00","category":"Professional, Scientific, and Technical Services","hash":"ee8276a7db6aa7dc439f1f5300a2bb71","postingUrl":"https://www.indeed.com/job/unarmed-guest-services-officer-|-cannabis-facility-1700-04ac7c17008621a8"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p><i>Customer Service Representative (CSR) - Verdes Albuquerque, NM Retail Location</i></p><p><b>*A Cover Letter and Resume are </b><b>Required </b><b>to apply*</b></p><p><b>Job Summary: </b></p><p>A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They’re the front line of support and help to ensure that clients are satisfied and receive the knowledge and understanding of the products and services Verdes offers. Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.</p><p><b>Responsibilities/Essential Functions: </b></p><ul><li>Team player with strong communication and organizational skills</li><li>Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter</li><li>Identify and assess clients’ needs to make proper product recommendations</li><li>Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support</li><li>Stay up to date with product knowledge, NM Cannabis Patient Laws and medicinal information updates to pass the information to clients</li><li>Maintain proper inventory stock on the sales floor and backstock, as needed</li><li>Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts</li><li>Regular/reliable attendance is required</li><li>Keeping best interest of the company and co-workers in forefront of mind</li><li>Other duties as assigned</li></ul><p><b>Required Skills and Qualifications: </b></p><ul><li>Experience in cash handling and inventory management</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be dependable, reliable, and motivated</li></ul><p><b>Preferred Qualifications: </b></p><ul><li>Experience in handling cash with attention to detail and accuracy</li><li>Experience in inventory management and controls</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Exceptional internal and external customer service and employee relations skills</li><li>Must be dependable, reliable and motivated</li><li>Organization, time management, data entry and math skills</li></ul><p><b>General Housekeeping: </b></p><ul><li>Sweep, clean and maintain facility, including breakroom and bathroom</li><li>Clean windows and front door glass</li><li>Maintain a clean sales floor by dusting and sanitizing the work areas</li></ul><p><b>Computer </b><b>Preferred Qualifications: </b></p><ul><li>Leaf Logix for sales transactions, patient records/lookup information, returns/exchanges</li><li>Internet to access sharepoint.com to make daily menus, bigcommerce.com to access online orders</li><li>Other websites to lookup information about cannabis or the NMMCP program.</li></ul><p><b>Physical and Emotional Requirements: </b></p><ul><li>Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row</li><li>Must be able to lift at least 50 lbs.</li><li>Ability to work in a confined area</li><li>Must be able to bend/stoop/climb/reach</li><li>Must be able to present complex information to groups of people</li><li>Must be able to be physically present in the dispensary locations and administrative office</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be able to tolerate a reasonable amount of work stress</li></ul><p><b>Compensation/Hours: </b></p><p>Compensation -DOE; 40 hours/wk., Required Mon – Sat, some Sundays and Holidays, 8:00am to 8:00pm</p><p><i>It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.</i></p><p><i>This document does not create an employment contract, implied or otherwise, other than an ‘at will’ relationship.</i></p><p>Job Type: Full-time</p><p>Pay: From $15.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Public/Established","name":"Verdes Foundation"},"location":{"country":"United States","address":"Albuquerque, NM 87109","city":"Albuquerque","stateProvince":"NM"},"frontendLink":"/job-posting/verdes-foundation/customer-service-representative/5d4fe33b21b70b94522771463b5e9cd3","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"5d4fe33b21b70b94522771463b5e9cd3","postingUrl":"https://www.indeed.com/job/customer-service-representative-9a96bc576a65d6d1"},{"employmentType":"Part-time, Temporary","function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p>The Organization</p><p>At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province. The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores. We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.</p><p>The Job</p><p>The Customer Service Agents for the Customer Care Centre (CCC), Cannabis Operations, are responsible for providing superior customer experiences. The Agents will be working with our customers by responding to their issues, concerns and requests for service. Agents will coordinate with our internal teams and customers, resolving customer issues within a timely manner via email, phone, etc. while bringing a positive attitude and being a great team player. The Agents are friendly, detail-oriented, passionate, professional and technology savvy team members who have the ability to create the finest experiences for our internal and external customers. Please review the attached job description for a complete list of duties, qualifications, and competencies. To be considered for this opportunity, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.</p><p>Enhanced security screening is required.</p><p>Please note: Auxiliary Customer Service Agents are expected to be available for daily recall. Auxiliary positions are on-call, which means that hours of work are not guaranteed and will be subject to availability. Auxiliary Customer Service Agents are pre-scheduled as much as possible, and are on-call up to 35 hours a week. Auxiliary employees can restrict availability upon approval from the Manager, Customer Care Centre. Please clearly indicate your daily availability in your application.</p><p>How To Apply</p><p>Apply online via Indeed. For complete details about this opportunity, including accountabilities, please refer to the details below. For specific position related enquiries, please contact Cisco Pacheco by phone, at <span><a href=\"tel:+1-604-420-8600\">604-420-8600</a></span>.</p><p>Qualifications</p><p>Education and Experience:</p><ul><li>Minimum of two years recent*, related experience in a customer service capacity servicing internal and external clients/customers and successful completion of a certificate/diploma.</li></ul><ul><li>Preferred qualifications include:</li></ul><p>Experience working in a call centre environment.</p><p>Cannabis knowledge, demonstrated through experience in the cannabis industry or courses from an accredited post-secondary institution</p><p>* Recent is defined as occurring within the last five years.</p><p>To be considered for this position, applicants must clearly indicate that they have the following:</p><ul><li>Must be minimum 19 years of age.</li></ul><ul><li>May be required to work a variety of shift patterns; available to work a rotating roster, including evenings and weekends.</li></ul><p>Knowledge of:</p><ul><li>Working knowledge of CRM systems.</li></ul><ul><li>A high level of proficiency in Microsoft Word, Outlook and Microsoft Excel (utilization of formatting and formula functions, skills pertaining to linking documents and sheets and provide recommendations to automate manual processes).</li></ul><ul><li>Working knowledge of Cannabis and educated in consumer trends and current industry.</li></ul><ul><li>Efficient and internet savvy applications encouraged.</li></ul><p>Skills &amp; Abilities</p><ul><li>Demonstrated strong skills in time management, organization and communication.</li></ul><ul><li>Excellent verbal and written communication skills.</li></ul><ul><li>Ability to establish good working relationships both internally and externally in a team environment.</li></ul><ul><li>Proven ability demonstrating strong attention to detail, the ability to work independently, work under pressure to meet deadlines, an aptitude for multitasking and strong follow up skills</li><li>Demonstrated ability to apply and interpret policies/practices.</li></ul><ul><li>Ability to resolve day to day client concerns while meeting or exceeding expectations and maintaining a high level of customer service.</li></ul><ul><li>Able to thrive is a fast paced environment where change is a constant.</li></ul><p>Job Types: Part-time, Temporary</p><p>Salary: $23.50-$26.50 per hour</p><p>Part-time hours: 35 per week</p><p>Job Types: Part-time, Temporary</p><p>Salary: $23.50-$26.50 per hour</p><p>Part-time hours: 35 per week</p><p>Job Type: Part-time</p><p>Salary: $23.50-$26.50 per hour</p><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Night shift</li><li>On call</li><li>Overtime</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>Temporarily due to COVID-19</li></ul></div>","company":{"companyType":"Government","name":"BC Liquor Distribution Branch","logoUrl":"/logos/bc-liquor-stores-0b0a7e4c37734c591e05c3a8aca37857.jpeg"},"location":{"country":"Canada","address":"Burnaby, BC","city":"Burnaby","stateProvince":"BC"},"frontendLink":"/job-posting/bc-liquor-distribution-branch/call-centre-auxiliary-customer-service-agent-cannabis-operations/ea5f557d86a4c84dc7066a575b58850a","title":"Call Centre Auxiliary Customer Service Agent, Cannabis Operations","category":"Government","hash":"ea5f557d86a4c84dc7066a575b58850a","postingUrl":"https://ca.indeed.com/job/call-centre-auxiliary-customer-service-agent-cannabis-operations-521bc4b82695a134"},{"function":["Customer Service"],"postedOn":"17 days ago","description":"<div><div>Company Introduction:<br />A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.<br />Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.<br />While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:<p><br />The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p><br />To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><br />Skills:<ul><br /><li>Strong inter-personal and communication skills</li><br /><li>Strong attention to detail a must</li><br /><li>Organizational Skills</li><br /><li>Networking Savvy</li><br /><li>Understanding of what makes an event “successful”</li><br /><li>Creative flair for effective design and development of an event</li><br /><li>Dedication to Customer Service</li><br /><li>Motivation for Sales</li></ul><br />Benefits:<ul><br /><li>Health insurance</li><br /><li>Dental insurance</li><br /><li>Vision insurance</li><br /><li>Paid time off</li><br /><li>Flexible schedule</li></ul><br />Schedule:<ul><br /><li>Monday to Friday</li><br /><li>Weekends required</li><br /><li>Holidays required</li><br /><li>Day shift</li><br /><li>Night shift</li><br /><li>8 hour shift</li></ul><br />Requirements:<ul><br /><li>High School Diploma or equivalent</li><br /><li>Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</li><br /><li>Excellent customer service skills</li><br /><li>Knowledge and adherence to the policies, procedures and goals of the Lotus Way</li><br /><li>Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</li><br /><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><br /><li>Understanding of company products, services, and policies.</li><br /><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><br /><li>Ability to ask prying questions and diffuse tense situations.</li><br /><li>Strong time management and decision making skills.</li><br /><li>Adaptability and accountability.</li><br /><li>Fluency in multiple languages may be desired.</li></ul><br />Pay &amp; Compensation:<ul><br /><li>Hourly pay</li></ul><p><b><br />Additional Compensation:</b></p><ul><br /><li>Bonuses</li><br /><li>Store Discounts</li></ul><br />Customer Service Representative Job Duties:<ul><br /><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><br /><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><br /><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><br /><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><br /><li>Utilizing software, databases, scripts, and tools appropriately.</li><br /><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><br /><li>Making sales or recommendations for products or services that may better suit client needs.</li><br /><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><br /><li>Adhering to all company policies and procedures.</li><br /><li>Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</li><br /><li>Ability to handle fast paced environment while providing superior customer service.</li></ul></div></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/efdfe20bf9a497eabfde20c632f64062","title":"Call Center Representative","category":"Agriculture & Farming","hash":"efdfe20bf9a497eabfde20c632f64062","postingUrl":"https://www.indeed.com/job/call-center-representative-90c3c8e0bcc46b47"},{"salaries":[{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/la"},{"salaryStart":"$21k","salaryEnd":"$48k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary--in-Louisiana"},{"salaryStart":"$23k","salaryEnd":"$42k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/baton-rouge-customer-service-representative-salary-SRCH_IL.0,11_IM72_KO12,43.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"13 days ago","description":"<div><p><b>ABOUT METRC</b></p><p>Metrc is a high-growth technology company helping cannabis regulators govern their industry's supply chain. We provide the system and tags that track products from seed to sale – and everything in between: harvest, manufacture, testing, and transportation. We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support. Our goal is to make the legal cannabis industry safer and more transparent for everyone.</p><p><b>ABOUT THE POSITION</b></p><p>Metrc is hiring Customer Support Specialists to work from 12:00pm - 8:00pm or 1:00pm to 9:00pm (CST) (Monday - Friday) in a fully remote (Work from Home) customer service role. The Support Specialist is responsible for supporting our customers using web-based software, dealing with their unique growing, selling and production styles; as well as explaining to clients how to utilize our software. As our customers' first point of contact, Support Specialists are the friendly voice of Metrc, providing world class customer service, troubleshooting, and light technical support.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><p>• Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails</p><p>• Obtains and verifies user information</p><p>• First point of contact, works closely with clients to determine needs, research issues, and provide necessary information</p><p>• Assists and provides resolution by clarifying issues; researching and exploring answers and solutions; implementing solutions; escalates if necessary</p><p>• Provides a clear history of all issues by documenting each call using good grammatical sentences</p><p>• Continually updates job knowledge by studying guides, manuals, and published procedures; participating in educational opportunities</p><p>• Ensures clear understanding of guides, manuals and published procedures. Guidance and support provided when necessary</p><p>• Participates in communication between fellow support specialists, supervisors, and management</p><p>• Keeps equipment operational by following established procedures and reporting malfunctions</p><p>• Displays dedication and commitment of company visions and goals</p><p>• Enjoys engaging with customers, team members, and being part of a growing organization</p><p><b>QUALIFICATIONS</b></p><p>• One (1) to two (2) years of customer service/support expertise and/or proven technical ability in some capacity (either via phone, virtual, chat, or in-person)</p><p>• Flexibility to work dependent upon business needs to include occasional Saturdays and/or Sundays</p><p>• Excellent customer service skills with a passion for service; \"Client Focused\"</p><p>• Creative, flexible, and innovative team player</p><p>• Commitment to excellence and high standards</p><p>• Discipline to work remotely, while following a set schedule</p><p>• Willingness to work within a constantly changing work environment with flexibility and enthusiasm</p><p>• Excellent written communication skills with demonstrated ability to write clearly and informatively</p><p>• Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive</p><p>• Proficient on Microsoft Word, PowerPoint, and Excel (or equivalent programs)</p><p>• Ability to manage multiple applications running simultaneously</p><p>• Must have high-speed, land line Internet service (50 megabits download and 1 megabit upload) from a reliable provider</p><p>• Successful completion of a pre-employment assessment</p><p>• Successful completion of initial training</p><p>• Proficient keyboarding/typing skills- Minimum 35 wpm</p><p>• All candidates must be based and work in the US</p><p><b>PHYSICAL DEMANDS AND WORK ENVIRONMENT</b></p><p>• In home position</p><p>• Frequently required to sit</p><p>• Frequently required to talk or hear</p><p>• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard</p><p><b>METRC OFFERS THE FOLLOWING BENEFITS</b></p><p>• Diverse, inclusive &amp; welcoming culture</p><p>• Employer Paid- Health Insurance (Employee Only)</p><p>• Employer contribution into a Health Savings Account (HSA)</p><p>• Employer Paid - Dental Insurance (Employee Only)</p><p>• Employer Paid- Basic Life Group Insurance and AD&amp;D</p><p>• Employer Paid- Employee Assistance Program (EAP)</p><p>• Employer Paid- Short Term Disability</p><p>• Employer Paid- Long Term Disability</p><p>• Vision insurance</p><p>• Supplemental Insurance: Hospital Indemnity, Accident and Critical Illness</p><p>• Voluntary Life Insurance</p><p>• 401k (up to 6% match)</p><p>• Paid Time Off (PTO)</p><p>• Up to 9 Paid Holidays</p><p>• Company provides all equipment needed</p><p>• Internet subsidy for those working from home ($50 per month)</p><p>• Customer Support Specialist positions start at $15/hour</p><p>Shifts Available (12pm - 8pm or 1pm - 9pm CST) Monday through Friday (Occasional Saturday and/or Sunday)</p><p>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>Metrc LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.</p><p>https://recruiting.paylocity.com/recruiting/jobs/Details/588853/Metrc-LLC/Customer-Support-Specialist</p><p>PI148698657</p><p>Location/Region: Lakeland, LA (70752</p></div>","company":{"website":"metrc.com","companyType":"Private/Established","name":"Metrc LLC","logoUrl":"/logos/metrc-llc-1049d7e3207fba4a762528a20da8673c.png"},"location":{"country":"United States","address":"Lakeland, LA, USA","city":"Lakeland","stateProvince":"LA"},"frontendLink":"/job-posting/metrc-llc/customer-service-representative/f9a1d9727fae13d183da28174697101c","title":"Customer Service Representative","category":"Information Technology & Services","hash":"f9a1d9727fae13d183da28174697101c","postingUrl":"https://jobs.thejobnetwork.com/Job/501753123?SourceID=2","salary":"$26k - $42k"},{"employmentType":"Full-time &amp; Part-time","function":["Customer Service"],"postedOn":"1 day ago","description":"<div><p>Looking to add a full time and part time retail associate to the team that is great in sales for our Liquor &amp; Smoke Shop.</p><p>Only apply if you are over the age of 21 and have general experience in this field. <b>MUST BE 21+ TO APPLY.</b></p><p>Requirements:</p><ul><li>Great customer service &amp; people skills a must</li></ul><ul><li>High energy, positive attitude &amp; demeanor</li></ul><ul><li>Punctual and reliable</li></ul><ul><li>1 year retail and POS experience preferred</li></ul><ul><li>CBD, Vape &amp; Accessories, Tobacco &amp; Accessories and Cannabis Accessories knowledge is a plus</li></ul><p>Job Duties:</p><ul><li>Customer service; Greeting customers</li></ul><ul><li>Responding to questions</li></ul><ul><li>Improving engagement with merchandise and providing outstanding customer service</li></ul><ul><li>General cleaning and upkeep of the store</li></ul><ul><li>Operating cash registers, managing financial transactions, and balancing drawers.</li></ul><ul><li>Achieving established goals.</li></ul><p>***Only send your resume if you're a team player with a good attitude and have worked at your last job for at least 1 year.</p><p>Please send a resume or list of work experience, any other applicable experience/knowledge, availability and two - three business references. We must be able to verify all references by calling the direct line to the business.</p><p>looking for someone to advance to management.</p><p>Job Types: Full-time &amp; Part-time</p><p>Pay: $12.00 - $14.00 per hour</p><p>Schedule:</p><ul><li>8 Hour Shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekends</li></ul><p>Job Type: Full-time</p><p>Pay: $12.00 - $14.00 per hour</p><p>Job Types: Full-time, Part-time</p><p>Pay: $12.00 - $14.00</p><p>Job Type: Full-time</p><p>Pay: $11.00 - $14.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>On call</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"FERNLEY liquor and smoke"},"location":{"country":"United States","address":"Fernley, NV 89408","city":"Fernley","stateProvince":"NV"},"frontendLink":"/job-posting/fernley-liquor-and-smoke/cashier-customer-service/af6d207ef2f3c0da10be2625c007c9f3","title":"Cashier/Customer Service","category":"Retail","hash":"af6d207ef2f3c0da10be2625c007c9f3","postingUrl":"https://www.indeed.com/job/cashiercustomer-service-8886e394705aadaa"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p><b>We are a new and growing legal cannabis delivery service. We are looking for dispatchers / customer service representative who are excited about building a new operation and creating a positive and sustainable culture for our new brand. We are willing to teach the right person about cannabis, however personality is a must ! If you want to compete in sales or have worked in restaurants, coffee or high pressure jobs... We might be looking for you! </b></p><p>Overview – This role is responsible for the customer’s experience with our brand and products. This means being on-time, accurate, friendly and safe. The sale/dispatch role carries an enhanced responsibility to execute procedures regarding inventory, safety, security and sales.</p><p>Responsibilities -</p><ul><li>Act with integrity in all things.</li></ul><ul><li>Accept, verify and process new delivery customers</li></ul><ul><li>Provide the customer with product solutions that exceed their expectations.</li></ul><ul><li>Execute the detailed and specific procedures described in the Delivery SOP's</li></ul><ul><li>Accurately conduct sales and inventory transactions as prescribed by the company POS system including the picking and staging of delivery orders.</li></ul><ul><li>Observe all company policies, rules and regulations.</li></ul><ul><li>Maintain detailed knowledge of all products including effects, inventory levels and promotions.</li></ul><ul><li>Promote a team first working environment.</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $18.00 - $19.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Cannabis Company"},"location":{"country":"United States","address":"Walnut Creek, CA 94597","city":"Walnut Creek","stateProvince":"CA"},"frontendLink":"/job-posting/cannabis-company/dispatcher-customer-service/4dcce4c8c1ddaf66b3d70976ec8b5021","title":"Dispatcher/Customer Service","category":"Retail","hash":"4dcce4c8c1ddaf66b3d70976ec8b5021","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-f4d03977deb85570"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"17 days ago","description":"<div><p>Farmhouse Artisan Market is a luxury cannabis delivery service dedicated to connecting savvy consumers and connoisseurs to the highest quality, most sustainable, and healthiest products the industry has to offer. Farmhouse is a resource for those beginning to explore how cannabis can be added to a healthy, natural lifestyle as well as those who are knowledgeable and looking for the best craft cannabis goods. Whatever you are looking for, Farmhouse will deliver a bespoke cannabis experience.</p><p>We are a local, family owned and operated company founded on supporting the small and heritage farmers and makers in order to help preserve a culture that puts quality, the environment and consumer safety before anything else. We encourage buying locally and knowing your farmer and we understand the important roll aesthetics plays in enjoying the day to day. If these values resonate with you and you feel you are a customer service master, we’d love to meet you!</p><p><i>*Must be 21 or older </i></p><p><b>Responsibilities</b></p><ul><li>Manage large amounts of incoming calls, texts, chats and emails</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Create efficient routes with accurate delivery times for drivers, while making sure drivers have similar numbers of orders assigned to them throughout the day</li><li>Communicate changes to delivery routes with drivers</li><li>Document all returned orders</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Must be highly computer literate (we are Mac + iOS based) and able to type quickly</li><li>Must have basic knowledge of cannabis products and be interested in learning more (cannabis industry experience a plus)</li></ul><p>This is a fast paced position that requires attention to detail and the ability to remain self-directed during downtime. We are looking for an upbeat team member who is ready to take on the north bay!</p><p>Job Types: Full-time, Part-time</p><p>Pay: $19.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />Anyone entering the office must wear a mask. We provide disinfectants for surfaces, hand sanitizer, and sinks with soap and water for frequent handwashing. There is plenty of space, and people are able to stay 6 ft apart.</p><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Farmhouse Artisan Market"},"location":{"country":"United States","address":"Petaluma, CA 94954","city":"Petaluma","stateProvince":"CA"},"frontendLink":"/job-posting/farmhouse-artisan-market/dispatcher-customer-service-representative/4e0e11e47166957336fb351ee239e613","title":"Dispatcher/Customer Service Representative","category":"Retail","hash":"4e0e11e47166957336fb351ee239e613","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-representative-b8917cedd5ec8912"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Elevate Dispensary in Woodland Hills is looking for a Delivery Dispatcher to join our team. <b><i>*Must be 21+ to apply*</i></b></p><p>Dispatchers are an integral part of our fulfillment team. Their job is to manage customer phone calls, place orders, and assign drivers' routes online. Being personable and having general computer knowledge is essential. Previous experience with POS system, <b><i>Meadow</i></b>, and general cannabis knowledge is a plus but not required. On top of hourly wage, dispatchers receive <b>15% of all driver's tips</b> during their shifts.</p><p><b>Dispatcher Responsibilities: </b></p><ul><li>Preparing orders and efficient routes for delivery drivers</li><li>Contacting drivers and/or customers with relevant updates</li><li>Assisting customers over the phone by resolving delivery issues or placing delivery orders</li></ul><ul><li>Collect customer payments and receipts from drivers</li></ul><p><b>Requirements: </b></p><ul><li>Excellent written and verbal communication skills</li><li>Typing Speed of at least 40 WPM</li><li>Able to work efficiently and independently, with great problem-solving skills</li><li>Attention to detail and accuracy with basic math for cash handling</li></ul><p>This position is located in the backend of our store; all customer interactions will be handled via phone or web communication. Daily usage of company-owned cell phone and desktop is necessary. Dispatching is a sedentary position at a standing desk.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $15.00 - $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Health insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Night shift</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Experience:</p><ul><li>Dispatching or Customer Service: 1 year (Preferred)</li></ul><p>Shift availability:</p><ul><li>Night Shift (Required)</li><li>Day Shift (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Elevate"},"location":{"country":"United States","address":"Los Angeles, CA 91364","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/elevate/dispatcher-customer-service/dd564051bc7718f77de8bbb40b35ee3e","title":"Dispatcher/Customer Service","category":"Retail","hash":"dd564051bc7718f77de8bbb40b35ee3e","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-1c93856f421d25a4"},{"employmentType":"Part-time","function":["Customer Service","Retail"],"postedOn":"2 days ago","description":"<div><p><b>Essential Functions: </b></p><ul><li>Greets customers as they enter the building with a positive and professional attitude.</li><li>Communicates effectively with customers to drive sales while providing excellent customer service.</li><li>Educates customers on the various strains, uses, and methods of delivery and titration.</li><li>Demonstrates working knowledge and complies with all state/ municipal laws and regulations.</li><li>Quickly and efficiently operates the Point of Sale (POS) system.</li><li>Ensures overall cleanliness of the building and back counter.</li></ul><ul><li>Acts with integrity and honesty while activity promoting the culture and the values of the company.</li><li>Ability to anticipate customer and store needs by assessing the store.</li><li>Maintains a professional demeanor during periods of high volume or stressful situations while setting a positive example for the shift team.</li><li>Ability to monitor changes in team or store morale and/or performance while maintaining effective communication with the managers.</li><li>Performs other related duties and projects as business needs require at direction of management.</li></ul><p><b>Education and Experience: </b></p><ul><li>High school diploma or equivalent.</li><li>Experience in the cannabis industry is preferred.</li></ul><p><b>Communication Skills: </b></p><ul><li>Must possess proficient English skills, both written and verbal.</li><li>Must possess effective oral communication and interpersonal skills with ability to deal with all levels of personnel in a professional and effective manner.</li><li>Ability to create and compose written materials with proper English grammar and punctuation.</li><li>Ability to communicate clearly with employees, management, and team members.</li><li>Ability to convey information in a clear and concise manner.</li><li>Ability to communicate effectively in a multi-cultural business environment.</li></ul><p><b>Knowledge and Abilities: </b></p><ul><li>Must be a self-starter with a strong sense of self-development.</li><li>Must possess strong conflict management skills.</li><li>Knowledge and understanding of standard concepts, practices, and procedures within the retail cannabis environment.</li><li>Knowledge of laws and regulations related to cannabis operations.</li><li>Demonstrated problem-solving skills and time management skills.</li><li>Demonstrated approachability and customer service skills.</li><li>Demonstrated reliability, dependability, and flexibility in work habits.</li><li>Possess a strong attention to detail and accuracy.</li><li>Possess ability to accurately operate point of sale system.</li><li>Proficient knowledge of general office procedures and office machines.</li><li>Ability to research and understand regulations for cannabis retail markets.</li><li>Ability to maintain confidentiality, exhibiting a high level of integrity and trustworthiness.</li><li>Ability to work independently and contribute effectively as part of a team.</li></ul><p><b>Physical Demands: The physical demands listed below are representative of those that must be met by an employee to successfully perform the essential functions of this position.</b></p><ul><li>Ability to frequently bend and/or twist at waist/knees/neck to and from seated position while working at workstation.</li><li>Ability to frequently use standard office equipment such as but not limited to computers, telephones, copiers, and scanners.</li><li>Ability to frequently communicate with others.</li><li>Ability to maintain long periods of mental alertness and attention to detail while setting priorities, meeting critical deadlines, and following up on assignments.</li><li>Ability to constantly perform sedentary work, spending extended periods of time at desk or workstation.</li><li>Ability to excessively stand and/or walk for extended periods of time.</li><li>Ability to seldom climb stairs at some locations.</li><li>Ability to seldom push and/or pull up to thirty (30) pounds.</li><li>Ability to seldom lift or carry up to thirty (30) pounds.</li><li>Ability to keyboard for extended periods of time.</li><li>Ability to function in an environment with frequent interruptions.</li><li>Ability to deliver quality results under high pressure deadlines in a fast-paced environment.</li><li>Ability to demonstrate normal manual dexterity and eye-hand coordination; maintain corrected hearing and vision to normal range.</li></ul><p><b>Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.</b></p><ul><li>Primarily a heavy trafficked retail setting in a cannabis dispensary with moderate noise levels and direct exposure to cannabis products.</li></ul><p><b>The Benefits of Joining Our Team: </b></p><ul><li>Awesome company culture!</li><li>Opportunities for advancement</li><li>Talented, fun, and high integrity group of coworkers!</li></ul><p>Job Type: Part-time</p><p>Pay: $15.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>COVID-19 considerations:<br />To keep our employees and customers safe we have hourly sanitizing procedures. Barriers installed to keep line socially distanced as well as a distance barrier inside of the Budroom.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li><li>Microsoft Office: 1 year (Preferred)</li></ul><p>Shift availability:</p><ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Cana Harbor City"},"location":{"country":"United States","address":"Harbor City, CA 90710","city":"Harbor City","stateProvince":"CA"},"frontendLink":"/job-posting/cana-harbor-city/front-desk-receptionist/9bdd8c7436a0be8f00b6edd127225684","title":"Front Desk Receptionist","category":"Retail","hash":"9bdd8c7436a0be8f00b6edd127225684","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-0f68de256b432402"},{"employmentType":"Full-time","function":["Customer Service","Retail"],"postedOn":"2 days ago","description":"<div><p>Front Desk / Budtender</p><p>Well established medical marijuana center looking to hire a dependable and enthusiastic individual to join our team!</p><p>This position is full time (4 ten hour shifts).</p><p><b>Requirements: </b></p><p>· MED Support Badge</p><p>· Working weekends and evenings</p><p>· Valid driver’s license and reliable transportation</p><p>· Minimum of a high school diploma/GED</p><p>General Skills Required:</p><p>· Friendly and outgoing attitude</p><p>· Team player</p><p>· Customer service experience</p><p>· Cash handling/sales experience</p><p>· Motivated to learn</p><p>· Honest and dependable</p><p>· Computer competency and proficiency with word and excel</p><p>· Self-starter with problem solving skills</p><p>· Organized and detail oriented</p><p>· Experience in the medical marijuana industry preferred but not required</p><p>· References from previous medical marijuana employment preferred</p><p>This position starts at $12.50 an hour with a .50 cent raise after waiting period.</p><p>Medical and dental benefits after waiting period</p><p>Please include a resume AND a copy of your badge in your response.</p><p>Job Type: Full-time</p><p>Pay: $12.50 - $13.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>COVID-19 considerations:<br />we provide masks, gloves and hand sanitizer</p><p>License/Certification:</p><ul><li>MED Badge (Required)</li></ul><p>Work Location:</p><ul><li>Multiple locations</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Startup","name":"Confidential"},"location":{"country":"United States","address":"Colorado Springs, CO","city":"Colorado Springs","stateProvince":"CO"},"frontendLink":"/job-posting/confidential/front-desk-budtender/42d7d6f4b4b7a5a4ac80292b28119e56","title":"Front Desk / Budtender","category":"Education","hash":"42d7d6f4b4b7a5a4ac80292b28119e56","postingUrl":"https://www.indeed.com/job/front-desk-budtender-06a45a7f62d44752"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>Title: Customer Service Representative -Cannabis Delivery Dispatcher</b></p><p><b>Overview: </b></p><p><b>Primetiming is a licensed medical and recreational cannabis delivery service in Sacramento.</b></p><p><b>We are currently seeking professional and aspiring employees to join the family. we strive to consistently deliver an above and beyond customer experience through our more than exceptional customer service practices, combined with state-of-the-art applications and procedures.</b></p><p><b>If you are an energized and engaged self-starter looking for an opportunity to excel and grow within an exciting company, we’d like to meet you.</b></p><ul><li><b>Cannabis experience is required.</b></li><li><b>Must have a strong desire to grow professionally and personally</b></li><li><b>Make timely order taking and order assignment to drivers.</b></li></ul><p><b>Key Responsibilities: Key Attributes Necessary for Success: </b></p><ul><li><b>Evaluate customer needs</b></li></ul><ul><li><b>Technically proficient with CRM systems</b></li></ul><ul><li><b>Excellent interpersonal skills</b></li></ul><ul><li><b>Excellent verbal and written communications skills</b></li></ul><ul><li><b>Must always strive to exceed expectations</b></li></ul><ul><li><b>Positive, goal-oriented demeanor</b></li></ul><ul><li><b>A true team player willing to roll up your sleeves and do what needs to be done to succeed</b></li></ul><ul><li><b>Ability to work autonomously and take ownership</b></li></ul><ul><li><b>Able to create, maintain and build professional relationships and rapport</b></li></ul><p><b>Example of Duties (This list may not include all of the duties assigned): </b></p><ul><li><b>Process customer orders.</b></li><li><b>Verify identity, make an accurate order and or make accurate order change, capture customer information into point of sale and other related customer information.</b></li><li><b>Ability to use simple arithmetic </b></li><li><b>Provide exceptional customer service by phone, text and computer</b></li><li><b>Ensure customers' concerns and/or questions are solved and answered promptly and efficiently.</b></li><li><b>Communicate customer requests and/or problems to a manager when needed.</b></li><li><b>Maintain the strictest confidentiality in compliance with HIPAA guidelines to ensure the protection of both the individual and businesses assets.</b></li><li><b>Perform other related work as required.</b></li><li><b>Maintaining an excellent patient experience</b></li><li><b>Adhering to company policies and procedures</b></li></ul><p><b>Performance Requirements, Knowledge, Skills and Abilities: </b></p><ul><li><b>Ability to adhere to the highest customer service standards at all times.</b></li><li><b>Ability to communicate clearly, honestly and effectively with customers and staff.</b></li><li><b>Personal knowledge of various cannabis products, to help educate customers and any potential consumers.</b></li><li><b>Ability to perceive and meet the needs of customers and staff without direction.</b></li><li><b>Strong problem solving, customer service and interpersonal skills.</b></li><li><b>Must possess a high degree of personal ownership and accountability.</b></li><li><b>Demonstrate an exceptional level of organization, patience and flexibility.</b></li></ul><p><b>Typical Physical Demands: </b></p><ul><li><b>Work may require prolonged sitting, standing, some bending, stooping and stretching.</b></li><li><b>Requires hand-eye coordination and manual dexterity sufficient to operate a motor vehicle and basic office equipment.</b></li><li><b>Requires normal range of hearing.</b></li></ul><p><b>Typical Working Conditions: </b></p><ul><li><b>Work is performed in a retail location, warehouse. climate controlled.</b></li></ul><p><b>Minimum Qualifications</b></p><ul><li><b>MUST be 21 or older to work in the cannabis industry with valid driver’s license.</b></li><li><b>MUST pass a Live Scan fingerprint background check (requirement of cannabis industry)</b></li><li><b>MUST have a clean background.</b></li></ul><p><b>Preferred Qualifications</b></p><ul><li><b>2 years of vocational and or accredited college courses recommended</b></li><li><b>Willing to work weekends</b></li><li><b>2+ years’ experience in logistics, sales, management and or operations recommended</b></li><li><b>Understanding of cannabis, medicine, sales, marketing, team-building...</b></li><li><b>Excellent customer service, communication, dependability.</b></li><li><b>Strong multi-tasking ability, problem-solving, creating efficient processes</b></li><li><b>Excellent organization and time-management skills</b></li><li><b>Passionate and enthusiastic about cannabis, sales, education, marketing and relationships</b></li><li><b>Strong interpersonal skills and customer service background preferred</b></li><li><b>Student mentality with a hunger for continual growth and challenges</b></li><li><b>Works well with others, is a team-player, cool under pressure and makes it happen</b></li></ul><ul><li><b>At least 6 months of related experience and/or training utilizing strong customer service skills; or equivalent combination of education and experience. Must have experience working in a fast-paced work environment. Must have strong attention to detail and exceptional customer service skills</b></li><li><b>Proficiency in Microsoft Office and Google Platforms, basic data entry. Metric experience a plus</b></li><li><b>Must be able to effectively communicate in English, both verbally and written</b></li></ul><p><b>Driver requirements: </b></p><ul><li><b>Minimum 21 years of age</b></li></ul><p><b>Compensation &amp; Benefits: </b></p><p>· <b>Competitive wages</b></p><p>· <b>Workplace perks such as coffee, snacks, employee discounts from dispensary.</b></p><p><b>Please include your social media handles; LinkedIn, Instagram, Facebook, twitter.</b></p><p><b><i>All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.</i></b></p><p><b>Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.</b></p><p>Job Type: Part-time</p><p>Pay: $12.25 - $15.00 per hour</p><p>Job Types: Full-time, Part-time, Contract</p><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>Dispatching: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Primetiming"},"location":{"country":"United States","address":"Sacramento, CA 95811","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/primetiming/dispatcher-customer-service/99414ff88713ad7b4f16976777ca9e6c","title":"Dispatcher/Customer Service","category":"Retail","hash":"99414ff88713ad7b4f16976777ca9e6c","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-9c470cfa4c6f98bf"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><div><p>Join our tech cannabis company of 100+ employees and growing! We are looking to add a tech-savvy call center supervisor to our team that is able to effectively manage a virtual team of 15+ dispatchers.</p><p>At Good Tree, we use various systems to monitor our virtual dispatch team. We are looking for a supervisor that can establish an accountability system for our virtual team, by using reports and evaluating customer needs.</p><br /><p></p><br /><br /><p>Supervisor's Responsibilities:</p><ul><li>Manage a team of virtual call center agents.</li><li>Be available to affect the entirety of the team's operations.</li><li>Coach to maintain quality assurance</li><li>Motivate and encourage agents through positive communication and feedback</li></ul><ul><li>Meet at least once each week with your team. At a minimum, review the following topics:</li><li>Review the past week's events, including statistics, results and industry news.</li><li>Disseminate new product information to the agents.</li><li>Discuss a sales theme or point-of-interest topic for the agents.</li><li>Introduce new staff members.</li><li>Present commendations and awards.</li><li>Communicate company information.</li><li>Answer questions and comments.</li></ul><p></p><ul><li>Present to the Project Manager at the conclusion of each week a breakdown of the past week's monitoring checklists and a written performance summary of the team.</li></ul><ul><li>Develop schedules with agents each week to ensure call center objectives are covered.</li><li>Schedule residual training, departmental meetings, sales training, and computer training.</li></ul><ul><li>Establish monthly meetings with other departments to review call center operations.</li></ul><ul><li>Create effective channels of agent feedback.</li></ul><p></p><p>Does This Sound Like You?</p><ul><li>Bachelor's Degree or higher</li><li>Demonstrated skills in analytics, presentation, teamwork, and customer management</li><li>4-10 years experience managing/consulting customer accounts, or customer service</li><li>Experience in planning and managing multiple cross-functional projects</li><li>Experience in Human Resources, Program Management, Account Management, Healthcare, and/or Leadership Development (preferred)</li></ul><p></p><p><i>Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.</i></p><br /><p></p><br /><br /><p>Job Types: Full-time, Part-time</p><p>Pay: $19.00 - $27.00 per hour</p></div><p></p></div>","company":{"companyType":"Private/Startup","name":"Good Tree","logoUrl":"/logos/good-tree-28d9424d80ca801e37621b2f86f2f404.png"},"location":{"country":"United States","address":"Los Angeles, CA","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/good-tree/call-center-supervisor/2024997e9b1e015b225d4315d1b72c9d","title":"Call Center Supervisor","category":"Agriculture & Farming","hash":"2024997e9b1e015b225d4315d1b72c9d","postingUrl":"https://www.indeed.com/job/call-center-supervisor-f3dae8626d74d3f3"},{"employmentType":"Full-time","function":["Customer Service","Retail"],"postedOn":"3 days ago","description":"<div><p><b>About us</b></p><p>Star Buds is part of Schwazze (OTCQX: SHWZ) is executing its vision to become the most admired vertically integrated cannabis company in Colorado and beyond. Our portfolio consists of top-tier licensed brands in extraction, infused-product manufacturing, dispensary operations, consulting, and nutrients, with plans to add cultivation facilities in 2021. Schwazze is led by Colorado cannabis experts with proven experience in product and business development and top-tier executives from Fortune 500 companies. As a leading platform for vertical integration, we believe our ability to deliver best-in-class service and innovative products and services to our customers is the product of the talent, teamwork, and passion of our teams. For more information, please visit our website: www.schwazze.com.</p><p><b>Position Summary</b></p><p>The receptionist is the first impression of the store to our consumers. The receptionist is primarily responsible for: greeting customers in a friendly manner, compliantly checking IDs in accordance with MED laws and regulations, scanning customers into the POS system, organizing customer queues, signing in visitors to the guest log, communicating product assortment to consumers, upholding Schwazze SOPs, and maintaining cleanliness of the lobby and front of the store area. In addition, the receptionist is responsible for always maintaining a clean and professional appearance. The receptionist answers phone calls in a professional and courteous manner and directs calls to appropriate members of the retail team if needed.</p><p><b>Essential Functions </b></p><p><b>Checking IDs: </b></p><p>- Maintains familiarity with IDs from all over the country and can recognize fraudulent ID cards.</p><p>- Scans IDs into the POS system and confirms that the information on the ID matches the information on the scanner.</p><p>- Upholds MED laws and regulations surrounding what constitutes a valid form of ID.</p><p>- Upholds company SOPs on ID checking.</p><p>- Refuses entry to customers that do not have a valid form of ID, or who are underage.</p><p><b>Organizing Customer Queues: </b></p><p>- Pays close attention to the arrival of customers to ensure that customers are seen in the order that they arrive.</p><p>- Directs online ordering customers to the online ordering check out to avoid long wait-times.</p><p>- Organizes queues in the safest and most efficient way possible to avoid overcrowding or parking lot disruptions.</p><p><b>Answering Phone Calls: </b></p><p>- Takes orders over the phone and communicates orders with the retail team.</p><p>- Answers customer questions quickly and courteously.</p><p>- Directs customer calls to appropriate team members if needed.</p><p>- Directs vendor calls to the retail management team as directed.</p><p><b>Checking in Visitors: </b></p><p>- Utilizes the Visitor Log to compliantly check in visitors to limited access areas such as vendors or inspectors.</p><p>- Verifies with management before admitting visitors into the building.</p><p>- Provides visitors with company visitor badges.</p><p><b>Customer Service: </b></p><p>- Maintains company-wide customer service standards and works to provide top-notch customer service with every interaction.</p><p>- Answers phone calls in a friendly and professional manner.</p><p>- Answers emails in a friendly and professional manner.</p><p>- Acts as the face of the company and creates long-lasting customer relationships.</p><p>- Ensures that all customers are aware of our Loyalty program. Ability to sign up customers quickly and accurately while explaining the features and benefits of Higher Rewards.</p><p><b>Additional Functions</b></p><p>- May be required to cover shifts as needed.</p><p>- May be required to work on holidays.</p><p>- May be required to work on weekends.</p><p><b>Job Specifications</b></p><p>- Knowledge of cannabis products, brands, and various cannabinoids and their subsequent effects.</p><p>- Ability to check customer IDs accurately, compliantly, and comfortably.</p><p>- Ability to communicate effectively and develop effective working relationships with store customers, staff, and owners.</p><p>- Knowledge of office equipment and computer software including word, excel, and POS.</p><p>- Ability to carry / lift up to 40 pounds (100 pounds with assistance).</p><p><b>Requirements</b></p><p>- Minimum 21 years of age</p><p>- Maintain eligibility to work in the cannabis industry</p><p>- Must pass any and all required background checks</p><p>- Previous experience in a retail setting required</p><p>- Previous experience budtending preferred</p><p>- Current active MED badge</p><p>Job Type: Full-time</p><p>Pay: $14.50 - $17.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Microsoft Office: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Star Buds","logoUrl":"/logos/star-buds-aba7f039058d7e2695a12529ded04136.jpeg"},"location":{"country":"United States","address":"Aurora, CO 80016","city":"Aurora","stateProvince":"CO"},"frontendLink":"/job-posting/star-buds/front-desk-receptionist/9bb9357828001dec8c4eabd440d18e31","title":"Front Desk Receptionist","category":"Retail","hash":"9bb9357828001dec8c4eabd440d18e31","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-3c36154ba76bae20"},{"employmentType":"Full-time, Permanent","function":["Customer Service"],"postedOn":"17 days ago","description":"<div><p><b>JOB SUMMARY</b></p><p><b>*Note : </b> This position requires* <i>Cannabis Industry experience</i> <b>and/or </b> <i>knowledge of the product line. </i>*</p><p>Arizer is a leading manufacturer and international distributor of dry-herb vaporizers, with an exceptional reputation in product design, innovation, quality and customer service.</p><p>With strong growth in the industry we have an opportunity for a permanent full-time position. We’re seeking a friendly, organized, and dependable candidate for the position of Customer Service Representative.</p><p><b>Responsibilities and Duties</b></p><ul><li>Customer service, order processing, customer invoicing</li><li>Respond promptly to customer emails &amp; ensure customer satisfaction</li><li>Work with Arizer Service, Sales, Shipping, &amp; Website teams</li><li>Administrative Support, preparation of documents, forms, etc</li></ul><ul><li>Expertly diagnose, troubleshoot, and resolve customer concerns pertaining to:</li><li>Website Use (policies, orders, payments, shipping)</li><li>Product Use (functionality, cleaning/maintenance, quality/safety, warranty)</li></ul><p><b>Qualifications and Skills</b></p><ul><li>Independent, self-starter, able to take direction and work well unsupervised</li><li>Customer Service Experience (*online customer service experience is an asset)</li><li>Good research skills and attention to detail</li><li>Ability to multi-task</li><li>Excellent written and verbal communication skills</li><li>Strong computer skills: MS Office / Google Docs</li><li>Proficient in email communications</li><li>Customer Focused, positive attitude, helpful / compassionate demeanour</li><li>Able to think critically, anticipate &amp; resolve customer concerns</li></ul><p><b>Are you a hard working and proactive team player with attention to detail / accuracy, and the ability to provide fast &amp; friendly customer-centric service with a positive attitude and compassionate demeanour? If so, let’s talk.</b></p><p><b>Benefits</b></p><ul><li>Arizer offers competitive salaries, benefits package and a casual attire workplace.</li><li>Telecommuting/Work from home hours possible.</li><li>Opportunities for advancement.</li></ul><p>Job Types: Full-time, Permanent</p><p>Salary: From $40,000.00 per year</p><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Disability insurance</li><li>Extended health care</li><li>Life insurance</li><li>Paid time off</li><li>RRSP match</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />All staff is 100% vaccinated. PPE &amp; Distancing rules in effect.</p><p>Education:</p><ul><li>Bachelor's Degree (required)</li></ul><p>Experience:</p><ul><li>customer service: 3 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Arizer"},"location":{"country":"Canada","address":"Kitchener, ON","city":"Kitchener","stateProvince":"ON"},"frontendLink":"/job-posting/arizer/customer-service-representative/306ab2ff1c7e35cd5cc73e00ee456822","title":"Customer Service Representative","category":"Retail","hash":"306ab2ff1c7e35cd5cc73e00ee456822","postingUrl":"https://ca.indeed.com/job/customer-service-representative-e44fc756415b18b2"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"14 days ago","description":"<div><p>Delivering elevated experiences! Grassp (www.GrasspHealth.com) is an exciting cannabis delivery app, and we are rapidly growing and looking for committed professionals to help our team set the standard. Looking for positive, team players (21 years of age and over) who want to join an awesome team.</p><p>We are looking to add full-time and part-time customer service reps to our growing team. This is a great opportunity to play a critical role in a fast-paced startup that is growing.</p><p><b>**Please note that this role requires you to work from home, so you would need a computer and a cell phone. Though it's remote, you must live in the Greater Los Angeles Area to be considered.**</b></p><p><b>PRIMARY RESPONSIBILITIES: </b></p><ul><li>Serve as the primary point of contact for our customers, delivering an exceptional customer service experience via phone, chat, and email;</li><li>Provide timely and thorough resolution to customer inquiries;</li><li>Collaborate with operations leads and delivery drivers to execute exceptional customer service;</li><li>Call first-time customers and provide white-glove service to help them understand our process and place their first order;</li><li>Maintain knowledge of the products and some commonly asked questions;</li><li>Communicate with management to escalate problems and recommend resolutions</li></ul><p><b>REQUIRED FOR CONSIDERATION: </b></p><ul><li>Excellent written and verbal communication with the ability to come across as friendly and helpful, even in difficult situations</li><li>Ability to multi-task, handling calls, chats, and email</li><li>Ability to remain calm and collected during difficult conversations</li><li>Ability to think critically and make decisions that balance what is best for both the customer and the company</li><li>Tech-savvy and detail-oriented</li><li>Must be a team player with a positive attitude</li><li>Must be a self-starter, who can work autonomously with little direction</li><li>Cannabis experience preferred</li></ul><p>Interested candidates should respond to this post with a copy of your resume and few sentences about why you would be great for this role.</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid training</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Why do you want to work for Grassp?</li><li>Describe a time you went above and beyond for a customer or fellow colleague.</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>customer service: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Grassp Health","logoUrl":"/logos/grassp-health-1e3fe0fe177deaa50d7bb4c6fe6e1e30.jpeg"},"location":{"country":"United States","address":"West Hollywood, CA 90038","city":"West Hollywood","stateProvince":"CA"},"frontendLink":"/job-posting/grassp-health/cannabis-customer-service-representative/b374468ec8e02b5e6694985067432bd0","title":"Cannabis Customer Service Representative","category":"Retail","hash":"b374468ec8e02b5e6694985067432bd0","postingUrl":"https://www.indeed.com/job/cannabis-customer-service-representative-beb25f3c554f3695"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"17 days ago","description":"<div><p>MUST BE 21 to apply</p><p><b>About us:</b></p><p>AMV Holdings, LLC is part of the vapor and e-cigarette industry. Our company manages over 100 retail locations across the United States. Our brands include KURE, Madvapes, Alohma, and MAXX Electronic Cigarettes. We are committed to providing customer service excellence and strive to be among the best in the industry.</p><p><b>Job Description:</b></p><p>AMV Holdings, LLC is seeking a Retail Sales Associate to become an integral part of our team! You will be responsible for making recommendations, selling products, and providing product knowledge to our guests.</p><p><b>Responsibilities:</b></p><p>• Welcome and identify customer needs</p><p>• Explain products and services to customers</p><p>• Monitor inventory to ensure the product is in stock</p><p>• Operate POS system and cash drawer in order to process transactions; handle money, prepare deposits, and count drawer down each day</p><p>• Investigate and resolve customer complaints</p><p>• Perform daily cleaning to ensure the store remains appealing and welcoming</p><p><b>Qualifications:</b></p><p>• Previous experience in sales, customer service, or other related fields</p><p>• Ability to thrive in a fast-paced environment</p><p>• Ability to build rapport with customers</p><p>• Excellent written and verbal communication skills</p><p>• Strong negotiation skills</p><p>• Knowledge of basic cash handling procedures</p><p>• Basic Math Skills</p><p>Job Types: Full-time, Part-time</p><p>Pay: $10.00 - $10.50 per hour</p><p><b>Supplemental Pay:</b></p><p>• Commission pay</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>Experience:</b></p><p>• Customer Service: 1 year (Preferred)</p><p>• vaping: 1 year (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p><p>Work Location: One location</p></div>","company":{"website":"alohma.com","name":"AMV Holdings, LLC"},"location":{"country":"United States","address":"Columbia, SC, USA","city":"Columbia","stateProvince":"SC"},"frontendLink":"/job-posting/amv-holdings-llc/kure-cbd-vape-guest-consultant/4d28bacebd7d8ccf7e1b1d48c6a2a645","title":"KURE CBD + Vape Guest Consultant","category":"Retail","hash":"4d28bacebd7d8ccf7e1b1d48c6a2a645","postingUrl":"https://www.salary.com/job/amv-holdings-llc/kure-cbd-vape-guest-consultant/09b2808b-fdbc-4bdd-b785-6daaea476e91"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$44k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/fall-river-customer-service-representative-salary-SRCH_IL.0,10_IC1154779_KO11,42.htm"},{"salaryStart":"$25k","salaryEnd":"$36k","currency":"US","source":"Monster","position":"Automotive Customer Service Representative","type":"per year","url":"https://www.monster.com/salary/q-automotive-customer-service-representative-l-fall-river-ma"},{"salaryStart":"$24k","salaryEnd":"$54k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/How-Much-Does-a-Customer-Service-Representative-Make-a-Year-in-Franklin,MA"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"18 days ago","description":"<div><p>The Customer Service Representative(CSR) reports to the Retail Store Manager(RSM). The CSR is primarily responsible for the customer experience through telephone, email, or online chat interaction.Responsibilities Delivers exceptional customer service by listening, interacting, and following-up with customers to ensure satisfaction. Works proactively to solve customer complaints and concerns. Builds and increases customer retention, fostering strong relationships, developing brand awareness, and loyalty. Utilize customer, and team member, feedback to readily implement changes to improve the customer experience. Handles sensitive conversations while also protecting the company from liability and breach of various regulations. Effectively utilize technology and software platforms to maintain efficiency, documentation, and reporting. Perform all daily opening and closing procedures for the call center. Provide daily correspondence via email with the RSM and team members as needed Adheres to all Northeast Alternatives Policies and Procedures. Maintain a clean and organized work environment. Other duties as assigned.Physical Requirements Ability to lift up to 25 lbs. and push/pull up to 50 lbs. Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.Working EnvironmentNo description provided.Experience 1 year of Cannabis industry experience preferred. Experience in a communication, customers service, and detail oriented work environment. Strong interpersonal, verbal, and written communication skills. Ability to maintain composure under pressure, and de-escalate disgruntled customers while proving solutions to resolve any, and all, situations. Full-time (40 Hours per week). Must be available 7 days a week in the morning, afternoon, and evening. Must be 21, and have a clean criminal record. Must have reliable transportation.Education High School Graduate or equivalent.About Northeast AlternativesNortheast Alternatives (NEA) is a medical marijuana dispensary, and 21 recreational cannabis store located in Fall River, MA. We genuinely believe in the life-changing benefits of cannabis and are committed to producing high-quality, 100% compliant products that exceeds the expectations of our patients and customers each and every time</p></div>","company":{"companyType":"Private/Established","name":"Vangst","logoUrl":"/logos/vangst-1731290886786334fb502ebdee566cc6.png"},"location":{"country":"United States","address":"Fall River, MA, USA","city":"Fall River","stateProvince":"MA"},"frontendLink":"/job-posting/vangst/customer-service-representative/5652861a0b8942a9c928c93f950af2ec","title":"Customer Service Representative","category":"Professional, Scientific, and Technical Services","hash":"5652861a0b8942a9c928c93f950af2ec","postingUrl":"https://www.recruit.net/job/customer-service-representative-jobs/1E3E2C35C8D5C55B","salary":"$28k - $44k"},{"employmentType":"Part-time, Casual","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p><b>CANNABIS NB</b></p><p><b>Occasional Customer Experience Representative</b></p><p><b>Saint John, New Brunswick</b></p><p>(3 Locations: Rothesay Ave, Lansdowne Ave &amp; KV)</p><p>CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province.</p><p><b>Our goal </b>is to deliver a world class customer experience built on good information, a safe high-quality product offering and a highly trained and engaged team. Our mandate is public education and protection, and everyone at CANNABIS NB is committed to it.</p><p>If you are excited about the prospect of working in a new, evolving industry and being part of a team that will develop a responsible and positive customer experience at every touch-point, we want to hear from you.</p><p><b>The Position: </b> Our customer experience associates work individually and as a team to guide customers and help determine each customer’s preferences. They will provide detailed information about a variety of products based on a consultative discussion, while promoting socially responsible consumption. Associates convey information to customers in a clear, compelling way that will positively affect their purchase decisions, and our team members will utilize various learning opportunities to enhance knowledge of products and services to better serve customers.</p><p>If this describes you, we’d love to hear from you:</p><ul><li>Inquisitive, quick learner who uses innovation and positive outlook to adapt to change</li><li>Customer focused and an active listener, considering the customer’s perspective and communicating with impact to build relationships</li><li>Highly involved team member, initiating action and working cooperatively with others to accomplish group goals</li><li>Deep understanding of the commitment to social responsibility</li><li>19 years of age or older</li><li>Able to work a flexible schedule including days, evenings, and weekends.</li><li>Any post-secondary education, an asset</li><li>Ability to speak in both official languages at an intermediate level or higher, is an asset</li></ul><p><b>What we offer?</b></p><ul><li>$19.87 per hour (inclusive rate with 4 % vacation &amp; 4 % holiday pay)</li><li>No guaranteed minimum hours.</li><li>Ability to apply internally for vacant full-time or part time positions</li></ul><p><b>How do I apply?</b> Qualified candidates should send their resume including a cover letter</p><p>Candidates selected to compete for this position will be subject to a competency based selection process and will be required to complete various assessments.</p><p>Offers of employment will be dependent on a background screening resulting in an outcome acceptable to CANNABIS NB.</p><p><b>We thank all candidates for their interest; but, only those under consideration, will be contacted. </b></p><p>All applicant communication will be completed through the candidate’s email as indicated with this application.</p><p><b>Note: </b>Subject to the response to this advertisement, the education and experience requirements may be adjusted. We thank all candidates for their interest, however, only those under consideration will be contacted. For more information about CNB, please visit https://www.cannabis-nb.com/.</p><p>Job Types: Part-time, Casual</p><p>Salary: $19.87 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Night shift</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Cannabis New Brunswick"},"location":{"country":"Canada","address":"Saint John, NB","city":"Saint John","stateProvince":"NB"},"frontendLink":"/job-posting/cannabis-new-brunswick/occasional-customer-experience-representative/b02224acecfa0523038b6c08344366a4","title":"Occasional Customer Experience Representative","category":"Manufacturing","hash":"b02224acecfa0523038b6c08344366a4","postingUrl":"https://ca.indeed.com/job/occasional-customer-experience-representative-c4567b1b98c08983"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$52k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/woodbury-customer-service-representative-salary-SRCH_IL.0,8_IC1132467_KO9,40.htm"},{"salaryStart":"$34k","salaryEnd":"$56k","currency":"US","source":"Salary.com","position":"Customer Service Representative II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-ii-salary/minneapolis-mn"},{"salaryStart":"$24k","salaryEnd":"$53k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Minneapolis,MN"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"19 days ago","description":"<div><p>[Customer Service / Remote]</p><p>• Anywhere in U.</p><p>S. / $15-hr</p><p>• As a Patient Support Expert you'll: Provide assistance to patients applying for medical cannabis cards in 11 different states; Help customers navigate the online application video chat with a doctor and receive their medical card; Help customers (in a timely professional and friendly fashion) to place orders using the company's delivery marketplace; Collaborate on team projects and company wide efforts to advance the industry</p><p>Hiring Fast &gt;&gt;</p></div>","company":{"companyType":"Private/Growth","name":"Nugg Club","logoUrl":"/logos/nugg-011191c43cdb740ed55eb85c88529084.png"},"location":{"country":"United States","address":"Woodbury, MN, USA","city":"Woodbury","stateProvince":"MN"},"frontendLink":"/job-posting/nugg-club/customer-service-representative/a947b6dbc7733e928014e21107c6bd32","title":"Customer Service Representative","category":"Information Technology & Services","hash":"a947b6dbc7733e928014e21107c6bd32","postingUrl":"https://us.bebee.com/job/20211006-ace8d752516009ce5add0ae93d286080","salary":"$28k - $52k"}]