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Front Desk Agent

Salvation Wellness Jersey City, NJ 07302 Full-time, Part-time
Apply Now Copy link

Front Desk Associate
About us

Salvation Wellness is a modern apothecary and urban oasis, specializing in therapeutic massage, meditation, saunas, and body care products. We infuse our homemade products and treatments with cannabis.
We strive for excellence and have an amazing team of healers.

  • Weekend hours Required for this position

Do you love wellness? Are you responsible and professional? Do you like working in dynamic teams and helping people? Then send us your resume!

We are a downtown Jersey City Wellness Office looking for personable, skilled reception who loves to learn, work well with teams, and is customer service oriented. We hire from within and have several growth opportunities to move in to retail management of our high end product line.

Our ideal candidate :

Loves Helping People!

Has excellent communication skills

Is able to train on and replicate customer service techniques and follow scripts

Understands customer service for high value clientele

Is responsible and consistent

Has a high preference for procedural protocols

Proactively sets out to learn about our services and products

Enjoys and actively seeks out opportunities to continually learn and grow within our team.

Is open and responsive to feedback from clients and managers.

Is able to explain to clients the offerings and terms set by our business, using our own scripts

Is looking for long term employment,

Wants a career in client oriented retail management

Salary: starting at 15-18 base/hour + commission and tips

Nights and Weekends Required
Related keywords: retail
Related keywords: retail

Salvation Wellness provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Full-time, Part-time

Pay: $12.00 - $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Weekend availability

Supplemental Pay:

  • Bonus pay
  • Commission pay
  • Tips

COVID-19 considerations:
All employees and guests are required to wear masks while in the studio. Everyone is temperature checked upon entry. Ask us about our other covid precautions!

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Required)

Work Location:

  • One location

Work Remotely:

  • No
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We hire from within and have several growth opportunities to move in to retail management of our high end product line.</p><p>Our ideal candidate :</p><p>Loves Helping People!</p><p>Has excellent communication skills</p><p>Is able to train on and replicate customer service techniques and follow scripts</p><p>Understands customer service for high value clientele</p><p>Is responsible and consistent</p><p>Has a high preference for procedural protocols</p><p>Proactively sets out to learn about our services and products</p><p>Enjoys and actively seeks out opportunities to continually learn and grow within our team.</p><p>Is open and responsive to feedback from clients and managers.</p><p>Is able to explain to clients the offerings and terms set by our business, using our own scripts</p><p>Is looking for long term employment,</p><p>Wants a career in client oriented retail management</p><p>Salary: starting at 15-18 base/hour + commission and tips</p><p>Nights and Weekends Required<br /><i>Related keywords: retail</i><br /><i>Related keywords: retail</i></p><p><b>Salvation Wellness provided the following inclusive hiring information: </b></p><p>We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $12.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li><li>Commission pay</li><li>Tips</li></ul><p>COVID-19 considerations:<br />All employees and guests are required to wear masks while in the studio. 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We are all a big family in the company and always want new family members to join our team.</p><p>There are lots of tasks that need to be completed daily so we do also need a self motivated individual whom is able to work productively on their own to complete tasks that the manager has set out for you.</p><p>Must be 19+ to apply with 2 employer references and 1 personal reference.</p><p>Job Types: Part-time, Casual, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekends</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li><li>Retail sales: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Cranbrook, BC","city":"Cranbrook","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/acc8f5e3047cba2e0ba96aca66ad7d1a","title":"Customer Service Representative","hash":"acc8f5e3047cba2e0ba96aca66ad7d1a","postingUrl":"https://ca.indeed.com/job/customer-service-representative-0ddde3fbc0526bc4"},{"employmentType":"Casual, Permanent","postedOn":"3 days ago","description":"<div><p>Doctor Love and Hemp City Prince George is now hiring a part time customer service representative to join our already fantastic team.</p><p>The company has been in business for 20 years. 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Applicant must be detailed oriented, dependable, honest with high integrity, great people and communication skills, and must have the desire to learn about the CBD industry and help people with their needs. 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Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>Cresco Labs is seeking a Customer Care Agent to join our corporate Customer Care team based remotely in Chicago, IL. We are looking for someone who is service minded and passionate about helping others. The Customer Care Agent will be responsible for fielding support requests from Cresco Labs' customer service channels. They will work with Cresco Labs corporate brand, and retail accounts to ensure up to date and adequate information is being shared with patients and the online public.</p><p><b>CORE JOB DUTIES</b></p><p>• Assist by troubleshooting, navigating retail and brand websites, or understanding more about Cresco Labs products via online support queues</p><p>• Help medical patients and adult use customers make the right choices by knowing how the different methods of cannabis affect them differently</p><p>• Field incoming phone calls via the Sunnyside* Hotline and other support channels for new and returning customers or patients</p><p>• Document feedback from customers in an organized and streamlined way</p><p>• Communicate in the event that a consumer has a dramatic or health-threatening reaction to our product</p><p>• Providing customers with clear directions on product replacement and refunding if necessary</p><p>• Other duties as assigned</p><p>REQUIRED EXPERIENCE, EDUCATION AND SKILLS</p><p>• 1-2 years' experience in a customer service capacity – preferably in an online support environment</p><p>• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment</p><p>• Confidence to self-manage and work independently in a fast-paced, constantly changing environment</p><p>• Familiar with the utility and function of Zendesk or other customer ticketing platforms preferred</p><p><b>ADDITIONAL REQUIREMENTS</b></p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• Availability to work nights, weekends and holidays as need. (40 hours per week, being flexible to work between the hours of 8:00AM to 9:00PM)</p><p>Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Illinois, USA","stateProvince":"IL"},"frontendLink":"/job-posting/cresco-labs/customer-care-agent/fe34ef68bd34ae4ddf6f194a827cce04","title":"Customer Care Agent","hash":"fe34ef68bd34ae4ddf6f194a827cce04","postingUrl":"https://www.arbeitnow.com/view/customer-care-agent-cresco-labs-292110"},{"employmentType":"Part-time","postedOn":"9 hours ago","description":"<div><p>Enhanced Botanicals provides the highest quality cannabinoid products for consumer health, wellness, and cosmetic applications. As the consumer brand division of Green Rock Hemp Holdings, Enhanced Botanicals partners with customers to build profitable CBD brands with high-quality, vertically traceable, third-party tested products.</p><p>We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p><b>Responsibilities</b></p><ul><li>Review and respond to Customer Service related emails and phone messages</li><li>Make follow-up phone calls to online customers</li><li>Follow up with USPS and our fulfillment center for shipping related issues</li><li>Respond to customer questions and inquiries using a reference guide provided by supervisor</li><li>Keep records of customer interactions, process customer accounts and file documents</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Excellent communication and presentation skills</li></ul><p>This position will vary from 10-20 hours / week--sometimes more during active campaigns.</p><p>Preference will be given to applicants who complete the Skills Assessments: Customer Service and Workstyle Reliability.</p><p>Job Type: Part-time</p><p>Pay: From $15.00 per hour</p><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Customer service: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>Fully Remote</li></ul></div>","company":{"name":"Enhanced Botanicals, LLC"},"location":{"address":"Remote"},"frontendLink":"/job-posting/enhanced-botanicals-llc/customer-service-representative-part-time-remote/480b9b696f3661b6ed67a9a6743faaef","title":"Customer Service Representative - Part-time, Remote","hash":"480b9b696f3661b6ed67a9a6743faaef","postingUrl":"https://www.indeed.com/job/customer-service-representative-part-time-remote-89c8394768ae8054"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p><b>Requirements:</b></p><p>- Minimum age of 19+</p><p>-Criminal background check (Must possess prior to interview if selected)</p><p>-CannSell Training Certificate (Must posses prior to interview if selected)</p><p>As a Floater, you will be on the sales floor helping direct customers to Self Serve options and placing orders, answer customer inquiries regarding</p><p>products/accessories</p><p>As an ID Checker, you are the first to greet customers into the store. It is your responsibility to ensure nobody under-age enters the store.</p><p><b>Requirements:</b></p><p>- Minimum age of 19+</p><p>-Criminal background check (Must possess prior to interview if selected)</p><p>-CannSell Training Certificate (Must posses prior to interview if selected)</p></div>","company":{"companyType":"Private/Growth","name":"Cannabis Emporium"},"location":{"country":"Canada","address":"Ottawa, ON","city":"Ottawa","stateProvince":"ON"},"frontendLink":"/job-posting/cannabis-emporium/customer-service-representative/a31c8242f70913ac9e4a13353d405b20","title":"Customer Service Representative","hash":"a31c8242f70913ac9e4a13353d405b20","postingUrl":"https://ca.directlyapply.com/jobs/cannabis-emporium/60f6d289a86b9bf4ef22f4c8"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p><b>Client Care Representative</b></p><p>Représentant service à la clientèle</p><p><b>About Us: </b></p><p>GRx Medical is a team of cannabis experts committed to providing superior medical products and personalized service to Canadians. Throughout years serving patients, we understand the value and importance of high-quality medical cannabis in our patients’ life. From production to R&amp;D, we work towards one goal: safe, consistent and reliable cannabis products. From registration to delivery, our patient care team has made the process personal, simple and easy for our patients.</p><p>Our parent company, Galaxie Brands, produces products for the recreational market with new products being developed currently including vapes, beverages, and edibles.</p><p><b>Job Description: </b></p><p>Providing patients with exemplary customer care is the foundation of our patient care team, and as a member of the GRx Patient Care team, your responsibilities begin with answering questions from current and prospective clients, as well as from doctors and health care providers. You will help patients get registered and make recommendations based on their health care practitioner’s guidance to provide them with a product to alleviate their medical concerns while building and maintaining relationships, as well as promoting patient loyalty by providing efficient and accurate services.</p><p>The GRx patient care team works closely with cannabis clinics across Canada. You will be building partnerships with new clinics to promote GRx products and increase our patient base while maintaining existing relationships with clinics.</p><p>Galaxie Brands also provides recreational products through in house brands, partnered brands, and joint venture brands. As part of the team, you will have a thorough understanding of all recreational products offered in order to provide information and answers to customers as well as take customer complaints.</p><p><b>Job Type</b>: Maternity leave contract, remote</p><p><b>Key Responsibilities: </b></p><p><i>Medical Patient Care Support</i></p><ul><li>Target to get patients signed up within the first 24 hours of registration: patient registrations and renewals</li><li>Provide clear and concise answers to questions posed by patients, prospective patients, or clinics by phone.</li><li>Ensure compliance with all government regulations at all times</li><li>Educate patients and prospective patients on GRx range of product offerings</li><li>Maintain patient confidentiality at all times</li><li>Assist patients in placing orders over the phone</li><li>Troubleshoot any issues a patient may experience with their account or online orders</li><li>Receive patient complaints and respond according to internal procedures</li></ul><p><i>Recreational Client Support</i></p><ul><li>Receive customer complaints and respond according to internal procedures</li><li>Must have thorough knowledge of Galaxie in house brands, partner brands, and joint venture brands to address any questions or concerns</li><li>Share monthly report to internal stakeholders of all questions and reported answers</li></ul><p><i>Clinic Prospecting and Relations</i></p><ul><li>Prospect new clinics to secure contracts to increase patient registrations with GRx based on annual target</li><li>Must negotiate better clinic rates than current GRx average</li><li>Build and maintain relationships with cannabis clinics and provide all marketing and education materials</li><li>Conduct education sessions to clinic staff about GRx products and procedures</li></ul><p><i>Reporting</i></p><ul><li>Utilize reporting tools to determine insights in regards to patients, sales, and internal processes to be shared with management</li><li>Understand and analyze the competition through research and reporting</li><li>Provide detailed call logs of all interactions with patients and customers</li></ul><p><b>Job Qualifications: </b></p><ul><li>Bilingual in French and English</li><li>Excellent listening and communication skills</li><li>Ability to build relationships with patients</li><li>Proven sales and negotiation experience</li><li>Ability to think quickly and react accordingly</li><li>Work well independently as well as in a team setting</li><li>Strong in problem solving: ability to define processes and contribute to the growth the of team</li><li>Strong organizational skills: attention to detail, ability to multitask with ease</li></ul><ul><li>Experience with Microsoft Suite</li><li>Experience working in cannabis is considered an asset</li></ul><p><b>* Performance bonus to be reviewed at end of term</b></p><p>Job Type: Full-time</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Disability insurance</li><li>Extended health care</li><li>Life insurance</li><li>On-site parking</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />Anyone entering the facility is required to complete a COVID-19 screening questionnaire and a temperature check. No mask, no entry.</p><p>Language:</p><ul><li>English (required)</li><li>French (required)</li></ul><p>Work remotely:</p><ul><li>Yes</li></ul></div>","company":{"companyType":"Private/Growth","name":"Galaxie Brands Corporation","logoUrl":"/logos/galaxie-brands-corporation-7f1bee02ccd91e92776bd6527ef67c95.jpeg"},"location":{"country":"Canada","address":"Hamilton, ON","city":"Hamilton","stateProvince":"ON"},"frontendLink":"/job-posting/galaxie-brands-corporation/client-care-representative-representant-service-a-la-clientele/9039ebde9acde272ccb93f87ac2a7620","title":"Client Care Representative - Représentant service à la clientèle","hash":"9039ebde9acde272ccb93f87ac2a7620","postingUrl":"https://ca.indeed.com/job/client-care-representative-représentant-service-à-la-clientèle-4c8087a14db101f1"},{"postedOn":"13 days ago","description":"<div><div><p>710 Labs is a growing cannabis company with multi-state expansion plans. 710 Labs is renowned for offering only connoisseur level products grown entirely in-house, taking sometimes absurd extra steps unheard of in an industry of fast commodities. Innovation is at our core, from cultivating talent and culture to leading the industry in education. Join our fast-growing team.</p><p>This full time position does provide weekend support, so will have two consecutive days off during the week. You will have an incredibly important role within the organization. This person will represent the voice of the brand for all customer interactions, and spend a lot of time ensuring the utmost of premium experiences for our passionate, high spending, aficionados. Our motto has always been “Quality Over Everything”, so this role will exemplify that spirit in all interactions with clients, external or internal. High energy, hyper organized and extremely passionate in helping others are key values that will help us continue to take this part of our business to the next level.</p><p>Responsibilities</p><ul><li><p>Provide Best in Class customer service to customers and patients</p></li><li><p>Respond quickly to customer service inquiries sent to 710 Labs</p></li><li><p>General support with allocations/deliveries</p></li><li><p>Troubleshoot various customer issues and establish standardized process for each instance</p></li><li><p>Work closely with delivery and sales partners to resolve customer issues</p></li><li><p>Ability to speak to highly specialized, knowledgeable and high spend customers daily, utilizing brand language and tone</p></li><li><p>Ability to pull weekly support metrics/KPI recaps that roll up to senior management</p></li></ul><p>Qualifications</p><ul><li><p>Preferred:</p><ul><li><p>Strong passion for hash and familiarity with cannabis culture</p></li><li><p>Experience using Zendesk or similar customer service platform</p></li></ul></li><li><p>Required</p><ul><li><p>Very strong written and verbal communication skills</p></li><li><p>Very strong organizational &amp; multi- tasking ability</p></li><li><p>Well versed in Google Suite (particularly Gmail, Docs, and Sheets)</p></li><li><p>Self-motivated, displays strong ability to work independently and stay on task with little oversight</p></li><li><p>Ability to work on Friday, Saturday and Sunday</p></li></ul></li></ul><p><br /></p><p>The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</p></div></div>","company":{"name":"National Warehouse Management, LLC"},"location":{"country":"United States","address":"Beverly Hills, CA 90210","city":"Beverly Hills","stateProvince":"CA"},"frontendLink":"/job-posting/national-warehouse-management-llc/customer-service-representative/904d4bb552eccc46c1bf900e81768047","title":"Customer Service Representative","hash":"904d4bb552eccc46c1bf900e81768047","postingUrl":"https://www.indeed.com/job/customer-service-representative-887da85b9e416610"},{"postedOn":"14 days ago","description":"<div>Equivalent Experience<br /><br /><b>Description:</b><br />The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. Other responsibilities include answering mainline, greetings visitors, and assisting with other clerical duties as required.<br />MAJOR RESPONSIBILITIES<br /><ul><li>Process and input all customer orders including the coordination of last-minute shipping requests with the traffic department;</li><li>Maintain records of damaged goods and back-order logs</li><li>Handle returned products and assure proper credit is given to the customer</li><li>Trace orders and notify customers of any activity concerning their merchandise</li><li>Assure proper invoicing of accounts by verifying computer-generated invoices</li><li>Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.</li><li>Report customer feedback to management, including any signs of customer dissatisfaction</li><li>Act as a liaison between the warehouse and the customer in the administration of accounts and between the office and customer regarding invoicing and credit changes;</li></ul><b>Additional Skills &amp; Qualifications:</b><b>MUST:</b><br /><ul><li>2+ years of customer service experience in a general office, preferably in a role that involved regular usage of a phone</li><li>Excellent written and verbal communication skills</li><li>Intermediate Outlook, Word &amp; Excel skills</li><li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</li></ul><b>LIKES:</b><br /><ul><li>Experience using WMS like SAP, JD Edwards, or Oracle</li><li>Warehouse or Cannabis industry experience</li><li>Two-year College or one-year related experience and/or training; or equivalent combination of education and experience</li></ul><b>À propos d'Aston Carter:</b><br />Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent.<br />Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients.<br />Reconnu \"best of staffing\" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.<br /><br /><b>About Aston Carter:</b><br />Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.<br /><br />The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</div>","company":{"companyType":"Private/Established","name":"Aston Carter","logoUrl":"/logos/aston-carter-a978af82de7c944f0501d1ebab1f5eda.png"},"location":{"country":"Canada","address":"Leduc, AB","city":"Leduc","stateProvince":"AB"},"frontendLink":"/job-posting/aston-carter/customer-service-representative/06dcc4c62c9d9eccf8225e92dacbcb58","title":"Customer Service Representative","hash":"06dcc4c62c9d9eccf8225e92dacbcb58","postingUrl":"https://ca.indeed.com/job/customer-service-representative-4223178ae4fd6042"},{"employmentType":"Full-time","postedOn":"17 days ago","description":"<div><p>Aurora is a global leader in the cannabis industry serving both the medical and consumer markets. Headquartered in Edmonton, Alberta, Aurora is a pioneer in global cannabis dedicated to helping people improve their lives. The Company's brand portfolio includes Aurora, Aurora Drift, San Rafael '71, Daily Special, AltaVie, MedReleaf, Canni</p><p>Med, Whistler, and Reliva CBD. Providing customers with innovative, high-quality cannabis products, Aurora's brands continue to break through as industry leaders in the medical, performance, wellness and recreational markets wherever they are launched. IS SUPPORT Aurora Cannabis Inc. is currently recruiting for one IS Support professional to join our Information Services team! Reporting to the Desktop Support Lead, Central, the successful candidate(s) will focus on providing support to employees across multiple departments throughout our Polaris and Sky facilities.</p><p>The ideal candidate must have strong technical and communication skills, with an aptitude for excellent client-service. As this is an evolving role, flexibility, and the ability to accommodate and handle change is a must. Main</p><p><b>Responsibilities:</b></p><p>Configure and maintain computers, (laptops and desktops) including provisioning through imaging from the network and manual install, data backup and recovery Workstation peripheral device set-up and configuration (includes VOIP phones, headsets, video conferencing, print and scanning devices) Ensure devices are configured to meet the needs of employees within corporate policy Manage the company’s electronic, digital, and cellular equipment and devices Provide IT support for all computers and applications licensed by the company Handle requests through Service Now, accurately logging issues and steps to resolution Maintain quality process controls by following organization standards and policies Support employees in following corporate IT policies and procedures Adhere to organizational policies and procedures Collaborate with technology teams across the organization Other duties may be assigned as deemed necessary</p><p><b>Qualifications:</b></p><p>Certificate or College Diploma in Information Technology, Computer Engineering Technology, Systems Administration, or related discipline 2+ years’ experience in Information Technology Support Previous helpdesk experience is considered an asset Demonstrate strong communication and interpersonal skills</p><p>Experience with Microsoft Office, Office 365 and Microsoft Teams Network &amp; Wireless troubleshooting experience Application troubleshooting experience Bilingualism is considered an asset We would like to thank all applicants for their interest but only those selected for an interview will be contacted. Aurora Cannabis Inc. is an Equal Opportunity Employer</p></div>","company":{"website":"auroramj.com","companyType":"Public/Established","name":"Aurora Cannabis","logoUrl":"/logos/aurora-cannabis-5846417b31dc1080e3c3b4583c3f2096.png"},"location":{"country":"Canada","address":"Edmonton, AB","city":"Edmonton","stateProvince":"AB"},"frontendLink":"/job-posting/aurora-cannabis/customer-service-help-desk/29efa573caaa4fc29bb724676e8626d2","title":"Customer Service​/Help Desk","hash":"29efa573caaa4fc29bb724676e8626d2","postingUrl":"https://www.learn4good.com/jobs/edmonton/canada/customer_service/441966369/e/"},{"postedOn":"15 days ago","description":"<div><div><p>Located in Barrie, Ontario, <b>MediPharm Labs</b> offers a professional and collaborative workplace culture in a leading-edge facility built to international pharma standards. Our company is a recognized leader in the Cannabis industry, having won numerous cannabis and entrepreneurship awards. Our growing team of scientists, technicians, engineers, and business professionals delivers quality and innovation through research, discipline, and forward thinking. MediPharm Labs provides contract manufacturing and distribution/sales services of finished goods for others in addition to developing our own branded products for the medical and adult-use segments in Canada. These brands span a number of consumer groups – medical, health &amp; wellness, recreational/social – as well as product formats such as vaporizers, topicals, edibles and concentrates. This differentiated portfolio of products is available through government and private retailers across Canada as well as through the Medical Cannabis by Shoppers online platform.</p><p>The <b>Customer Service Representative</b> is responsible for providing exceptional customer service to all MediPharm Labs brand customers. They will be responsible for assisting customers via phone, documenting information, responding and directing customer inquiries while working closely with our sales, supply chain and marketing departments.</p><p>Based in Barrie, however location flexibility is available, with additional working from home options.</p><p><b>Responsibilities:</b></p><ul><li>Manage customer service nationally across all Medipharm Labs’ brands, providing support to customers by answering inquiries and resolving problems</li><li>Receiving and placing customer service telephone calls, emails, and website inquiries</li><li>Resolving customer complaints with a solution-oriented approach, working cross-functionally with other internal team members to provide the best possible customer care</li><li>Responds promptly to customer inquiries (within 48 hours)</li><li>Data entry and tracking of customer-related inquires</li><li>Provide customer training and product/brand training remotely to support our government run stores in Quebec and Nova Scotia</li><li>Lead product education and customer relations to support sales representatives on a national level</li><li>Maintain and update knowledge of all products and services</li><li>Ensure accurate information is recorded and stored for all customer inquiries</li><li>Manage customer records, providing regular updates for product feedback and improvements</li><li>Participate in weekly meetings to discuss and provide suggestions for improvement of policies, procedures, customer satisfaction</li></ul><p><b>Skills and Experience:</b></p><ul><li>Minimum 2 years working in a customer service role</li><li>Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating systems and Microsoft Office applications</li><li>Strong verbal and written communication skills</li><li>Experience working in a regulated industry a preferred</li><li>Ability to perform data entry and communicate electronically with a strong attention to detail and accuracy</li></ul><p>To apply online, please click on the appropriate link below.</p></div></div>","company":{"companyType":"Private/Established","name":"MediPharm Labs Inc","logoUrl":"/logos/medipharm-labs-4315d12381f59d368d5becaecc808e0c.jpeg"},"location":{"country":"Canada","address":"Barrie, ON","city":"Barrie","stateProvince":"ON"},"frontendLink":"/job-posting/medipharm-labs-inc/customer-service-representative/4721f3abfad258ad8249e39510d9fa82","title":"Customer Service Representative","hash":"4721f3abfad258ad8249e39510d9fa82","postingUrl":"https://ca.indeed.com/job/customer-service-representative-4a9fb3a43db8a2c5"},{"employmentType":"Full-time","postedOn":"16 days ago","description":"<div><p><b>Role Summary</b><br />The Customer Service representative is responsible for acting as a liaison between internal and external customers and the company. With an ultimate goal of providing unparalleled support and service, this role assists with processing orders, correcting errors, answering account questions, verifying billings, and handles general queries from customers, potential customers, and staff. Success is defined by increased customer satisfaction, the ability to see trends and assist in developing solutions, and being a collaborative team member.</p><p><b>Key Responsibilities</b></p><ul><li>Deal directly and promptly with customers either by telephone, electronically or face to face</li><li>Handle and resolve customer complaints in line with company customer service standards</li><li>Document customer complaints and product issues in line with company customer service and quality compliance procedures</li><li>Obtain and evaluate all relevant information to handle product and service inquiries</li><li>Provide pricing and delivery information</li><li>Set up new customer accounts</li><li>Process orders, forms, applications and requests for wholesale orders</li><li>Manage fraud and customer disputes via merchant processor</li><li>Organize workflow to meet customer timeframes</li><li>Direct requests and unresolved issues to the designated resource (including both internal departments and third party manufacturers)</li><li>Manage wholesale and retail customers' accounts</li><li>Keep records of customer interactions and transactions</li><li>Record details of inquiries, comments and complaints</li><li>Record details of actions taken</li><li>Prepare and distribute customer activity reports</li><li>Maintain customer databases</li><li>Communicate and coordinate with internal departments</li><li>Follow up on customer interactions</li><li>Provide feedback on the efficiency of the customer service process</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Train and support additional customer support staff as needed</li></ul><p><b>Supervisory Responsibilities</b></p><ul><li>None Required Skills</li></ul><p><b>Required Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of individuals</li><li>Excellent communication and presentation skills, both written and verbal</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Ability to quickly learn new technology systems</li><li>Basic to intermediate level knowledge of Zendesk and Ring Central</li><li>Knowledge of working within Woocommerce and Shopify platforms</li><li>Previous cannabis industry experience preferred* not required</li></ul><p><b>Physical Demands</b></p><ul><li>Prolonged periods of sitting at a desk and working on a computer</li><li>Must be able to lift up to 15 pounds at times</li></ul><p><b>Travel Required</b></p><ul><li>None at this time</li></ul><p><b>Education and Experience</b></p><ul><li>High school degree</li><li>Experience in customer billing a plus</li></ul><p>Remote work may be considered for this opportunity based on experience and location.</p><p><b>Other Responsibilities</b><br />Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p><i>BellRock Brands is proud to be an equal opportunity workplace. All aspects of employment decisions will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for our colleagues.</i></p><p>Job Type: Full-time</p><p>Pay: $42,000.00 - $49,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Commission pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>Fully Remote</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"BellRock Brands Inc.","logoUrl":"/logos/bellrock-brands-inc-3699ce047b5044fc6a328ebe565937af.png"},"location":{"address":"Remote"},"frontendLink":"/job-posting/bellrock-brands-inc/customer-service-representative/9b2a51e9ec173ef339823889252bdfdd","title":"Customer Service Representative","hash":"9b2a51e9ec173ef339823889252bdfdd","postingUrl":"https://www.indeed.com/job/customer-service-representative-fa65da1a08141d00"},{"employmentType":"Full-time","postedOn":"17 days ago","description":"<div><p><b>Role Summary</b><br />The Customer Service representative is responsible for acting as a liaison between internal and external customers and the company. With an ultimate goal of providing unparalleled support and service, this role assists with processing orders, correcting errors, answering account questions, verifying billings, and handles general queries from customers, potential customers, and staff. Success is defined by increased customer satisfaction, the ability to see trends and assist in developing solutions, and being a collaborative team member.</p><p><b>Key Responsibilities</b></p><ul><li>Deal directly and promptly with customers either by telephone, electronically or face to face</li><li>Handle and resolve customer complaints in line with company customer service standards</li><li>Document customer complaints and product issues in line with company customer service and quality compliance procedures</li><li>Obtain and evaluate all relevant information to handle product and service inquiries</li><li>Provide pricing and delivery information</li><li>Set up new customer accounts</li><li>Process orders, forms, applications and requests for wholesale orders</li><li>Manage fraud and customer disputes via merchant processor</li><li>Organize workflow to meet customer timeframes</li><li>Direct requests and unresolved issues to the designated resource (including both internal departments and third party manufacturers)</li><li>Manage wholesale and retail customers' accounts</li><li>Keep records of customer interactions and transactions</li><li>Record details of inquiries, comments and complaints</li><li>Record details of actions taken</li><li>Prepare and distribute customer activity reports</li><li>Maintain customer databases</li><li>Communicate and coordinate with internal departments</li><li>Follow up on customer interactions</li><li>Provide feedback on the efficiency of the customer service process</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Train and support additional customer support staff as needed</li></ul><p><b>Supervisory Responsibilities</b></p><ul><li>None Required Skills</li></ul><p><b>Required Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of individuals</li><li>Excellent communication and presentation skills, both written and verbal</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Ability to quickly learn new technology systems</li><li>Basic to intermediate level knowledge of Zendesk and Ring Central</li><li>Knowledge of working within Woocommerce and Shopify platforms</li><li>Previous cannabis industry experience preferred* not required</li></ul><p><b>Physical Demands</b></p><ul><li>Prolonged periods of sitting at a desk and working on a computer</li><li>Must be able to lift up to 15 pounds at times</li></ul><p><b>Travel Required</b></p><ul><li>None at this time</li></ul><p><b>Education and Experience</b></p><ul><li>High school degree</li><li>Experience in customer billing a plus</li></ul><p><b>Other Responsibilities</b><br />Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.<br /><i>BellRock Brands is proud to be an equal opportunity workplace. All aspects of employment decisions will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for our colleagues.</i></p><p>Job Type: Full-time</p><p>Pay: $42,000.00 - $49,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Commission pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"BellRock Brands Inc.","logoUrl":"/logos/bellrock-brands-inc-3699ce047b5044fc6a328ebe565937af.png"},"location":{"country":"United States","address":"Denver, CO 80239","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/bellrock-brands-inc/customer-service-representative/336be35994a08eee852e1a16ebc43f66","title":"Customer Service Representative","hash":"336be35994a08eee852e1a16ebc43f66","postingUrl":"https://www.indeed.com/job/customer-service-representative-547e4c3c42b0f584"},{"employmentType":"Full-time","postedOn":"21 days ago","description":"<div><p>A minimum of 2 years of customer service or equivalent required.</p><ul><li>A minimum of 2 years of accurate money handling, data entry and inventory skills needed.</li></ul><ul><li>A minimum of 2 years of high end retail sales or equivalent</li></ul><ul><li>Must be at least 21 years of age and be able to attain and maintain a Cannabis Dispensary Agent Card</li></ul><ul><li>Understand in a demonstrative way a minimum education of 12th grade math.</li></ul><ul><li>Understand weights and measurements.</li></ul><ul><li>Excellent English communication skills both oral and in writing.</li></ul><ul><li>Bilingual a plus.</li></ul><ul><li>Computer knowledge of Microsoft Office excel, word and outlook required.</li></ul><ul><li>Great organizational capability, high standards of business and personal ethical conduct, takes initiative and self-directed, compassionate, kind, accommodating, patient.</li></ul><ul><li>Attention to detail and accuracy, multitasking and problem-solving skills.</li></ul><ul><li>Ability to work independently but understands the value of collaboration.</li></ul><ul><li>Pleasant and professional with a well-groomed appearance.</li></ul><p>Job Type: Full-time</p><p>Pay: $16.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />To keep our employees and customers as safe as possible, we have installed clear plastic barriers, and provide our customers/employees with masks and gloves (if they don’t already have their own).</p><p>We abide by all CDC, State and local guidelines.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Euphoria Wellness","logoUrl":"/logos/euphoria-wellness-6a7472a60e95093042928596107b08c8.jpeg"},"location":{"country":"United States","address":"Las Vegas, NV 89139","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/euphoria-wellness/csr-customer-service-representative/4fc71114b494375eedd208271db510dc","title":"CSR - Customer Service Representative","hash":"4fc71114b494375eedd208271db510dc","postingUrl":"https://www.indeed.com/job/csr-customer-service-representative-d374e87cc0b3cf67"},{"employmentType":"Full-time, Part-time","postedOn":"9 hours ago","description":"<div><p>If you are personable, detail-oriented, and passionate about helping others you might be a great fit for Miracle Greens! We are a home-grown, humble, and passionate dispensary that carries a wide variety of cannabis and hemp products for consumers new and old.</p><p>Budtenders work to provide customers with exceptional service, connecting people to the correct products! We are open to hiring full or part-time employees. The hours are somewhat flexible, and the tips are great!</p><p>We are looking for budtenders, starting immediately! Please email us a resume and brief cover letter explaining why you are right for the job, or stop in with a resume (during regular business hours) and ask for Alina!</p><p>Extensive cannabis experience is not a requirement, we are willing to train the correct personality!</p><p>OLCC Handler's permit is required and can be acquired online through the OLCC website. If you successfully receive your permit and are hired we will reimburse your fee!</p><p>Customer Service, Cash Handling, and previous Budtending experience are all huge advantages!</p><p>Job Types: Full-time, Part-time</p><p>Pay: $13.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>OLCC Handler's Permit (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private","name":"Miracle Greens"},"location":{"country":"United States","address":"Corvallis, OR 97330","city":"Corvallis","stateProvince":"OR"},"frontendLink":"/job-posting/miracle-greens/customer-service-associate/4921c658f25bfa6744203b5ddec2e99c","title":"Customer Service Associate","hash":"4921c658f25bfa6744203b5ddec2e99c","postingUrl":"https://www.indeed.com/job/customer-service-associate-5c57496bccc0afcf"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>Customer Service Specialist</b></p><p>These are exciting times at Arcadia! Our research &amp; discovery expertise led us to establish novel consumer products in safflower and wheat. Our similar work in hemp puts us in a position to offer specialty CBD to an emerging industry. We’ve recently acquired multiple brands giving us an exciting portfolio of products in the health &amp; wellness space as we pursue our mission of Healthy People and Healthy Planet. All told, we have solidified and strengthened our position as a unique consumer-focused organization producing innovative offerings in the health, wellness, and nutrition industries.</p><p><b>Position Summary</b></p><p>The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints. This is a full-time, exempt position.</p><p>*Please note that this position is based in Chatsworth/Los Angeles, CA.</p><p><b>Key Responsibilities</b></p><ul><li>Receive, review, and process customer orders accurately and in a timely manner.</li><li>Function as the central point of contact for all orders.</li><li>Provide best in class customer service to every Arcadia Biosciences Inc customer</li><li>Collaborate with fulfillment &amp; logistics teams to execute orders per customer requirements.</li><li>Communicate changes to orders to all internal and external stakeholders as needed.</li><li>Provide customers with proactive communication regarding potential order issues and escalate as appropriate.</li><li>Onboard new customers as needed.</li><li>Serve as the hub of communications for consumer inquiries. Ensures inquiries and complaints are handled appropriately.</li><li>Other duties and responsibilities as required.</li></ul><p><b>Skill Requirements</b></p><ul><li>Education Minimum: High school diploma or equivalent, college degree preferred.</li><li>2 years customer service experience at a CPG company preferred.</li><li>Must have a strong sense of urgency and responsiveness to our customers.</li><li>Excellent oral and written communication skills.</li><li>Detail oriented, able to multi-task, prioritize, and manage time effectively.</li><li>Ability to problem solve.</li><li>Team player, and ability to work well with a diverse set of people.</li><li>Self-starter who can think independently and can operate with limited supervision.</li><li>Demonstrated ability to follow through on commitments.</li><li>Must be proficient in Microsoft Office Suite.</li><li>Experience with SAP B1 ERP preferred.</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li>Bachelor’s degree in business, accounting, finance or related discipline</li><li>Two (2) years’ plus experience in a direct accounting role</li><li>Public accounting and/or public company experience a plus</li><li>Experience or familiarity with ERP systems</li><li>Ability to sit, stand or walk for up to two (2) hours consecutively.</li><li>Ability to travel (domestically) on occasion</li></ul><p><b>Misc. Requirements</b></p><ul><li>The position is located in Chatsworth Los Angeles, CA with no remote work option</li><li>Must be 21 years of age or older.</li><li>Must comply with all legal or company regulations for working in the industry.</li><li>Work revolves around objectives, projects, and priorities, not hours.</li><li>Willingness &amp; ability to work irregular hours (evenings &amp; weekends) on occasion (per business demands)</li><li>Selected candidate will be required to complete a post offer, pre-employment background check.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>California: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>accounting: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Arcadia Biosciences, Inc.","logoUrl":"/logos/arcadia-biosciences-inc-4878d7d2dfe63d22f3b6d5b2e04921bc.png"},"location":{"country":"United States","address":"Woodland Hills, CA 91311","city":"Woodland Hills","stateProvince":"CA"},"frontendLink":"/job-posting/arcadia-biosciences-inc/customer-service-specialist/ec3c9139144b0a7c586b827babca3ec1","title":"Customer Service Specialist","hash":"ec3c9139144b0a7c586b827babca3ec1","postingUrl":"https://www.indeed.com/job/customer-service-specialist-0e05f23d370a78df"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>Customer Service Specialist</b></p><p>These are exciting times at Arcadia! Our research &amp; discovery expertise led us to establish novel consumer products in safflower and wheat. Our similar work in hemp puts us in a position to offer specialty CBD to an emerging industry. We’ve recently acquired multiple brands giving us an exciting portfolio of products in the health &amp; wellness space as we pursue our mission of Healthy People and Healthy Planet. All told, we have solidified and strengthened our position as a unique consumer-focused organization producing innovative offerings in the health, wellness, and nutrition industries.</p><p><b>Position Summary</b></p><p>The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints. This is a full-time, exempt position.</p><p>*Please note that this position is based in Chatsworth/Los Angeles, CA.</p><p><b>Key Responsibilities</b></p><ul><li>Receive, review, and process customer orders accurately and in a timely manner.</li><li>Function as the central point of contact for all orders.</li><li>Provide best in class customer service to every Arcadia Biosciences Inc customer</li><li>Collaborate with fulfillment &amp; logistics teams to execute orders per customer requirements.</li><li>Communicate changes to orders to all internal and external stakeholders as needed.</li><li>Provide customers with proactive communication regarding potential order issues and escalate as appropriate.</li><li>Onboard new customers as needed.</li><li>Serve as the hub of communications for consumer inquiries. Ensures inquiries and complaints are handled appropriately.</li><li>Other duties and responsibilities as required.</li></ul><p><b>Skill Requirements</b></p><ul><li>Education Minimum: High school diploma or equivalent, college degree preferred.</li><li>2 years customer service experience at a CPG company preferred.</li><li>Must have a strong sense of urgency and responsiveness to our customers.</li><li>Excellent oral and written communication skills.</li><li>Detail oriented, able to multi-task, prioritize, and manage time effectively.</li><li>Ability to problem solve.</li><li>Team player, and ability to work well with a diverse set of people.</li><li>Self-starter who can think independently and can operate with limited supervision.</li><li>Demonstrated ability to follow through on commitments.</li><li>Must be proficient in Microsoft Office Suite.</li><li>Experience with SAP B1 ERP preferred.</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li>Bachelor’s degree in business, accounting, finance or related discipline</li><li>Two (2) years’ plus experience in a direct accounting role</li><li>Public accounting and/or public company experience a plus</li><li>Experience or familiarity with ERP systems</li><li>Ability to sit, stand or walk for up to two (2) hours consecutively.</li><li>Ability to travel (domestically) on occasion</li></ul><p><b>Misc. Requirements</b></p><ul><li>The position is located in Chatsworth Los Angeles, CA with no remote work option</li><li>Must be 21 years of age or older.</li><li>Must comply with all legal or company regulations for working in the industry.</li><li>Work revolves around objectives, projects, and priorities, not hours.</li><li>Willingness &amp; ability to work irregular hours (evenings &amp; weekends) on occasion (per business demands)</li><li>Selected candidate will be required to complete a post offer, pre-employment background check.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>California: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>accounting: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Arcadia Biosciences, Inc.","logoUrl":"/logos/arcadia-biosciences-inc-4878d7d2dfe63d22f3b6d5b2e04921bc.png"},"location":{"country":"United States","address":"Chatsworth, CA 91311","city":"Chatsworth","stateProvince":"CA"},"frontendLink":"/job-posting/arcadia-biosciences-inc/customer-service-specialist/0df0fe866ef1a3953e70c2a85d30a78e","title":"Customer Service Specialist","hash":"0df0fe866ef1a3953e70c2a85d30a78e","postingUrl":"https://www.indeed.com/job/customer-service-specialist-3219a497d7396b0d"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>Customer Service Specialist</b></p><p>These are exciting times at Arcadia! Our research &amp; discovery expertise led us to establish novel consumer products in safflower and wheat. Our similar work in hemp puts us in a position to offer specialty CBD to an emerging industry. We’ve recently acquired multiple brands giving us an exciting portfolio of products in the health &amp; wellness space as we pursue our mission of Healthy People and Healthy Planet. All told, we have solidified and strengthened our position as a unique consumer-focused organization producing innovative offerings in the health, wellness, and nutrition industries.</p><p><b>Position Summary</b></p><p>The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints. This is a full-time, exempt position.</p><p>*Please note that this position is based in Chatsworth/Los Angeles, CA.</p><p><b>Key Responsibilities</b></p><ul><li>Receive, review, and process customer orders accurately and in a timely manner.</li><li>Function as the central point of contact for all orders.</li><li>Provide best in class customer service to every Arcadia Biosciences Inc customer</li><li>Collaborate with fulfillment &amp; logistics teams to execute orders per customer requirements.</li><li>Communicate changes to orders to all internal and external stakeholders as needed.</li><li>Provide customers with proactive communication regarding potential order issues and escalate as appropriate.</li><li>Onboard new customers as needed.</li><li>Serve as the hub of communications for consumer inquiries. Ensures inquiries and complaints are handled appropriately.</li><li>Other duties and responsibilities as required.</li></ul><p><b>Skill Requirements</b></p><ul><li>Education Minimum: High school diploma or equivalent, college degree preferred.</li><li>2 years customer service experience at a CPG company preferred.</li><li>Must have a strong sense of urgency and responsiveness to our customers.</li><li>Excellent oral and written communication skills.</li><li>Detail oriented, able to multi-task, prioritize, and manage time effectively.</li><li>Ability to problem solve.</li><li>Team player, and ability to work well with a diverse set of people.</li><li>Self-starter who can think independently and can operate with limited supervision.</li><li>Demonstrated ability to follow through on commitments.</li><li>Must be proficient in Microsoft Office Suite.</li><li>Experience with SAP B1 ERP preferred.</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li>Bachelor’s degree in business, accounting, finance or related discipline</li><li>Two (2) years’ plus experience in a direct accounting role</li><li>Public accounting and/or public company experience a plus</li><li>Experience or familiarity with ERP systems</li><li>Ability to sit, stand or walk for up to two (2) hours consecutively.</li><li>Ability to travel (domestically) on occasion</li></ul><p><b>Misc. Requirements</b></p><ul><li>The position is located in Chatsworth Los Angeles, CA with no remote work option</li><li>Must be 21 years of age or older.</li><li>Must comply with all legal or company regulations for working in the industry.</li><li>Work revolves around objectives, projects, and priorities, not hours.</li><li>Willingness &amp; ability to work irregular hours (evenings &amp; weekends) on occasion (per business demands)</li><li>Selected candidate will be required to complete a post offer, pre-employment background check.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>California: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>accounting: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Arcadia Biosciences, Inc.","logoUrl":"/logos/arcadia-biosciences-inc-4878d7d2dfe63d22f3b6d5b2e04921bc.png"},"location":{"country":"United States","address":"California","stateProvince":"CA"},"frontendLink":"/job-posting/arcadia-biosciences-inc/customer-service-specialist/b22606f50d976f80d7bd4d852704d6ec","title":"Customer Service Specialist","hash":"b22606f50d976f80d7bd4d852704d6ec","postingUrl":"https://www.indeed.com/job/customer-service-specialist-402751031f8e8ad4"},{"employmentType":"Full-time","postedOn":"12 days ago","description":"<div><p>Company OverviewAs a leading cannabis-focused consumer packaged goods company, SLANG Worldwide is focused on acquiring and developing market-proven Associated topics: agent, answer, client, client service, coordinator, phone, representante de servicio al cliente, representative, service representative, service specialist</p></div>","company":{"website":"slangww.com","companyType":"Public/Established","name":"SLANG Worldwide","logoUrl":"/logos/slang-worldwide-087ab43078224bb1d980001e221d3d9a.png"},"location":{"country":"Canada","address":"Toronto, ON (+1 other)","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/slang-worldwide/slang-worldwide-customer-service-representative/f9266caac13fcc77026591cf0f5a521d","title":"SLANG Worldwide: Customer Service Representative","hash":"f9266caac13fcc77026591cf0f5a521d","postingUrl":"https://us.bebee.com/job/20210718-2c6936357ac6c6eaf9f96f8f8bfeee64"},{"postedOn":"15 days ago","description":"<div><div><p>Located in Barrie, Ontario, <b>MediPharm Labs</b> offers a professional and collaborative workplace culture in a leading-edge facility built to international pharma standards. Our company is a recognized leader in the Cannabis industry, having won numerous cannabis and entrepreneurship awards. Our growing team of scientists, technicians, engineers, and business professionals delivers quality and innovation through research, discipline, and forward thinking. MediPharm Labs provides contract manufacturing and distribution/sales services of finished goods for others in addition to developing our own branded products for the medical and adult-use segments in Canada. These brands span a number of consumer groups – medical, health &amp; wellness, recreational/social – as well as product formats such as vaporizers, topicals, edibles and concentrates. This differentiated portfolio of products is available through government and private retailers across Canada as well as through the Medical Cannabis by Shoppers online platform.</p><p>The <b>Bilingual Customer Service Representative</b> is responsible for providing exceptional customer service to all MediPharm Labs brand customers. They will be responsible for assisting customers via phone, documenting information, responding and directing customer inquiries while working closely with our sales, supply chain and marketing departments.</p><p>Based in Barrie, however location flexibility is available, with additional working from home options.</p><p><b>Responsibilities:</b></p><ul><li>Manage customer service nationally across all Medipharm Labs’ brands, providing support to customers by answering inquiries and resolving problems</li><li>Receiving and placing customer service telephone calls, emails, and website inquiries</li><li>Resolving customer complaints with a solution-oriented approach, working cross-functionally with other internal team members to provide the best possible customer care</li><li>Responds promptly to customer inquiries (within 48 hours)</li><li>Data entry and tracking of customer-related inquires</li><li>Provide customer training and product/brand training remotely to support our government run stores in Quebec and Nova Scotia</li><li>Lead product education and customer relations to support sales representatives on a national level</li><li>Maintain and update knowledge of all products and services</li><li>Ensure accurate information is recorded and stored for all customer inquiries</li><li>Manage customer records, providing regular updates for product feedback and improvements</li><li>Participate in weekly meetings to discuss and provide suggestions for improvement of policies, procedures, customer satisfaction</li></ul><p><b>Skills and Experience:</b></p><ul><li>Bilingual (French &amp; English)</li><li>Minimum 2 years working in a customer service role</li><li>Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating systems and Microsoft Office applications</li><li>Strong verbal and written communication skills</li><li>Experience working in a regulated industry a preferred</li><li>Ability to perform data entry and communicate electronically with a strong attention to detail and accuracy</li></ul><p>To apply online, please click on the appropriate link below.</p></div></div>","company":{"companyType":"Private/Established","name":"MediPharm Labs Inc","logoUrl":"/logos/medipharm-labs-4315d12381f59d368d5becaecc808e0c.jpeg"},"location":{"country":"Canada","address":"Barrie, ON","city":"Barrie","stateProvince":"ON"},"frontendLink":"/job-posting/medipharm-labs-inc/bilingual-customer-service-representative/e06fb6862bc10b1e6dba9333fcd5ddea","title":"Bilingual Customer Service Representative","hash":"e06fb6862bc10b1e6dba9333fcd5ddea","postingUrl":"https://ca.indeed.com/job/bilingual-customer-service-representative-e9732e73381eff45"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>About us</b></p><p>Star Buds is part of Schwazze (OTCQX: SHWZ) is executing its vision to become the most admired vertically integrated cannabis company in Colorado and beyond. Our portfolio consists of top-tier licensed brands in extraction, infused-product manufacturing, dispensary operations, consulting, and nutrients, with plans to add cultivation facilities in 2021. Schwazze is led by Colorado cannabis experts with proven experience in product and business development and top-tier executives from Fortune 500 companies. As a leading platform for vertical integration, we believe our ability to deliver best-in-class service and innovative products and services to our customers is the product of the talent, teamwork, and passion of our teams. For more information, please visit our website: www.schwazze.com.</p><p><b>Position Summary</b></p><p>The receptionist is the first impression of the store to our consumers. The receptionist is primarily responsible for: greeting customers in a friendly manner, compliantly checking IDs in accordance with MED laws and regulations, scanning customers into the POS system, organizing customer queues, signing in visitors to the guest log, communicating product assortment to consumers, upholding Schwazze SOPs, and maintaining cleanliness of the lobby and front of the store area. In addition, the receptionist is responsible for always maintaining a clean and professional appearance. The receptionist answers phone calls in a professional and courteous manner and directs calls to appropriate members of the retail team if needed.</p><p><b>Essential Functions </b></p><p><b>Checking IDs: </b></p><p>- Maintains familiarity with IDs from all over the country and can recognize fraudulent ID cards.</p><p>- Scans IDs into the POS system and confirms that the information on the ID matches the information on the scanner.</p><p>- Upholds MED laws and regulations surrounding what constitutes a valid form of ID.</p><p>- Upholds company SOPs on ID checking.</p><p>- Refuses entry to customers that do not have a valid form of ID, or who are underage.</p><p><b>Organizing Customer Queues: </b></p><p>- Pays close attention to the arrival of customers to ensure that customers are seen in the order that they arrive.</p><p>- Directs online ordering customers to the online ordering check out to avoid long wait-times.</p><p>- Organizes queues in the safest and most efficient way possible to avoid overcrowding or parking lot disruptions.</p><p><b>Answering Phone Calls: </b></p><p>- Takes orders over the phone and communicates orders with the retail team.</p><p>- Answers customer questions quickly and courteously.</p><p>- Directs customer calls to appropriate team members if needed.</p><p>- Directs vendor calls to the retail management team as directed.</p><p><b>Checking in Visitors: </b></p><p>- Utilizes the Visitor Log to compliantly check in visitors to limited access areas such as vendors or inspectors.</p><p>- Verifies with management before admitting visitors into the building.</p><p>- Provides visitors with company visitor badges.</p><p><b>Customer Service: </b></p><p>- Maintains company-wide customer service standards and works to provide top-notch customer service with every interaction.</p><p>- Answers phone calls in a friendly and professional manner.</p><p>- Answers emails in a friendly and professional manner.</p><p>- Acts as the face of the company and creates long-lasting customer relationships.</p><p>- Ensures that all customers are aware of our Loyalty program. Ability to sign up customers quickly and accurately while explaining the features and benefits of Higher Rewards.</p><p><b>Additional Functions</b></p><p>- May be required to cover shifts as needed.</p><p>- May be required to work on holidays.</p><p>- May be required to work on weekends.</p><p><b>Job Specifications</b></p><p>- Knowledge of cannabis products, brands, and various cannabinoids and their subsequent effects.</p><p>- Ability to check customer IDs accurately, compliantly, and comfortably.</p><p>- Ability to communicate effectively and develop effective working relationships with store customers, staff, and owners.</p><p>- Knowledge of office equipment and computer software including word, excel, and POS.</p><p>- Ability to carry / lift up to 40 pounds (100 pounds with assistance).</p><p><b>Requirements</b></p><p>- Minimum 21 years of age</p><p>- Maintain eligibility to work in the cannabis industry</p><p>- Must pass any and all required background checks</p><p>- Previous experience in a retail setting required</p><p>- Previous experience budtending preferred</p><p>- Current active MED badge</p><p>Job Type: Full-time</p><p>Pay: $13.00 - $14.50 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Microsoft Office: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Star Buds","logoUrl":"/logos/star-buds-aba7f039058d7e2695a12529ded04136.jpeg"},"location":{"country":"United States","address":"Aurora, CO 80016","city":"Aurora","stateProvince":"CO"},"frontendLink":"/job-posting/star-buds/front-desk-receptionist/9bb9357828001dec8c4eabd440d18e31","title":"Front Desk Receptionist","hash":"9bb9357828001dec8c4eabd440d18e31","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-664797c56875f8a6"},{"postedOn":"3 days ago","description":"<div><div>Description:<p></p><p><b><br />Position summary:</b></p><p>The Silver Stem Fine Cannabis (SSFC) Front Desk Associate is the first representation of Silver Stem to our patrons when they enter our establishment. The SSFC Front Desk Associate has the direct opportunity to set the tone, embody our brand and culture and provide a comfortable environment guaranteeing the return of our customers. Hourly compensation $14.00 - $14.50</p><p></p><p><b><br />Essential duties and responsibilities:</b></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.</p><ul><li>Patient intake (Dual and medical licensed locations only)</li><li>Full understanding of our Primary Patient Program and it’s benefits</li><li>Customer check in</li><li>Full understanding of our Silver Seeds membership program and it’s benefits</li><li>Identification verification</li><li>Proper phone and email etiquette</li><li>Full understanding of SSFC’s Vendor and Visitor Check-in Protocol</li><li>Updating online product menus</li><li>In house, Colorado Pot Guide, Leafly, etc.</li><li>Assist with the completion of daily store operations</li><li>Maintaining knowledge of basic company security requirements</li></ul>. Requirements:<p></p><p><b><br />Essential qualifications:</b></p><p>The requirements listed below are representative of the knowledge, skill, and/or ability required.</p><ul><li>Experience in a similar capacity of front desk / office field</li><li>Knowledge of basic computer functions and working on various software and programs</li><li>Ability to multitask and prioritize assignments</li><li>Good written and verbal communication skills</li><li>Must have obtained a valid support or key badge from the Colorado Marijuana Enforcement Division prior to date of hire</li><li>Must be able to individually lift up to 25 lbs</li><li>Must be able to sit, stand, stoop, crouch, reach and lift for long periods of time</li></ul><p>**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions**</p></div></div>","company":{"companyType":"Private/Growth","name":"Total Management Inc"},"location":{"country":"United States","address":"Littleton, CO 80120","city":"Littleton","stateProvince":"CO"},"frontendLink":"/job-posting/total-management-inc/front-desk-associate/1761cb4f0b9c48f279255f22cb392cf4","title":"Front Desk Associate","hash":"1761cb4f0b9c48f279255f22cb392cf4","postingUrl":"https://www.indeed.com/job/front-desk-associate-0fa03f2e0359d0f5"},{"employmentType":"Part-time, Casual, Permanent","postedOn":"21 days ago","description":"<div><p>Doctor Love and Hemp City Kamloops is now hiring a part time customer service representative to join our already fantastic team.</p><p>The company has been in business for 20 years. The owners of the company are amazing people to work for. We sell adult toys and novelties along with a wide assortment of products for smoking your legal herb.</p><p>We are specifically looking for someone who is ok with working evenings and weekends with the possibility of some day shifts and cover shifts when needed. Applicants must be able to take direction and work independently to accomplish the managers goals set out daily.</p><p>Our hours of operation are 10am-10pm 7 days a week. The store can get busy with customers, so we are hiring to help so that the staff do not get to overwhelmed.</p><p>We have a lot of work daily that needs to be completed to keep out shelves fully stocked and to maintain the cleanliness of the store to protect everyone.</p><p>We have a specific Covid-19 cleaning schedules to keep all staff and customers safe during this time. We also provide gloves, masks, and hand sanitizer for customers and staff.</p><p>Applicant must have retail and customer service experience. They also must be capable of counting and handling cash and using a Debit/Credit card machine.</p><p>There are sales incentive bonuses and we do offer a discount in the store for employees when they have passed their probation period.</p><p>Applicant must be 19+ to apply with 2 job references and 1 personal reference</p><p>Job Types: Part-time, Casual, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>COVID-19 considerations:<br />We are following all provincial guidelines and have a covid cleaning schedule to follow</p><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li><li>Sales: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Kamloops, BC","city":"Kamloops","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/659b519bb8515b9790cabadf1db43098","title":"Customer Service Representative","hash":"659b519bb8515b9790cabadf1db43098","postingUrl":"https://ca.indeed.com/job/customer-service-representative-34d467d1393bb9c4"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazines Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (CPG) approach to cannabis, Crescos house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindys, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Crescos national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country Cresco has launched the industrys first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nations cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards.</p><p>The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Create a best-in-class patient experience in accordance with Cresco Labs/Sunnyside* standards.</p><p>• Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes.</p><p>• Manage PayMaster timekeeping and payroll for call center team.</p><p>• Lead, coach, and train call center team on Company Standards and Operational Procedures.</p><p>• Assist in Recruiting, hiring, and retaining a high performing team.</p><p>• Assist in employee evaluations, documentation, coachings, and trainings. Provides constructive feedback that facilitates improvement.</p><p>• Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product.</p><p>• Monitor employees calls and provide monthly quality reviews.</p><p>• Resolve escalations to ensure customer satisfaction.</p><p>• Review patient feedback for QA concerns and identify ways to improve the patient customer service experience.</p><p>• Oversee audits on multiple platforms.</p><p>• Maintain accurate transactions in All Leaves.</p><p>• Review daily/weekly product promotions with the team and any website changes.</p><p>• Proactively mitigate business, operational &amp; governance risks.</p><p>• Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA.</p><p><b>• Required competency to learn, understand, and accurately perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office suite: Gmail/google suite; etc.</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines.</p><p>• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education.</p><p>• Order Supplies for Call Center Fern Park department.</p><p>• Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed.</p><p><b>REQUIREMENTS</b></p><p>• Bachelors degree in business or comparable experience preferred.</p><p>• At least 21 years of age and authorized to work in the U.S.</p><p>• 3+ years of Customer Service experience, preferably in a call center environment</p><p>• 3+ years previous experience managing and leading 5-15 employees.</p><p>• Experience in training employees in customer service.</p><p>• Excellent customer service and conflict management skills.</p><p>• Effective communication skills both written and verbal.</p><p>• Excellent interpersonal skills both verbal and non-verbal</p><p>• Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives.</p><p>• Ability to lead by example in a fast-paced and constantly changing environment.</p><p>• Proven leadership and success in highly regulated environment</p><p>• Knowledge of office management systems and proficiency using MS Office.</p><p>• Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above.</p><p>• High Integrity. You keep your word, follow through, and always do the right thing.</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• MUST BE Available weekdays, weekends, holidays, etc.</p><p><b>Physical Demands:</b></p><p>The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time \" repetitive motion of hands, fingers, and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>Associated topics: customer service manager, expertise, guidance, lead, monitor, operations, review, senior, supervisor, telephone</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Winter Springs, FL, USA","city":"Winter Springs","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-assistant-manager/e103dabfde7f4987ba006884893599bc","title":"Call Center Assistant Manager","hash":"e103dabfde7f4987ba006884893599bc","postingUrl":"https://us.bebee.com/job/20210729-05ee69631a4824974c2a8a4b21a36f20"},{"employmentType":"Part-time, Permanent","postedOn":"21 days ago","description":"<div><p>Job description</p><p><b>Hive Canna is looking to welcome new members to our retail family! If you believe that the customer service experience should be priority #1, we would love to hear from you! We are looking for enthusiastic employees with retail experience.</b></p><p><b>We offer a variety of staff perks and discounts!</b></p><p><b>Responsibilities and Duties</b></p><ul><li>Ensure the proper execution of standard operating procedures.</li><li>Knowledge of each product within the complete range of new and current products available for purchase.</li><li>Able to maintain the highest level of customer service.</li><li>Maintain customer confidentiality.</li><li>Point of sale cash and database management in a high volume retail setting.</li><li>Ensuring that the front of house is maintained to be bright, organized and clean.</li><li>Strong understanding of the regulatory environment.</li><li>Defusing difficult situations with customers.</li><li>Other duties as required.</li></ul><p><b>Qualifications and Skills</b></p><ul><li>Strong customer service skills</li><li>Working knowledge of POS systems</li><li>Strong communication skills, time management, and problem-solving skills</li><li>Works well in a high volume retail environment</li><li>Able to work as a member of a team</li><li>Knowledge of cannabis is an asset</li></ul><p><b>Terms of Employment</b></p><ul><li>Must be at least 19 years old or over</li><li>Must be willing to sign employee agreement and terms of employment</li><li>Must be able to work a variety of shifts including evening and weekend shifts as required</li></ul><ul><li><b>Extended Health and Dental benefits for full-time employees.</b></li><li><b>Cannabis Certificates reimbursed after your 3 month probation period.</b></li><li><b>Ongoing training for eligible employees through the Cannareps Cannabis Sommelier course</b>.</li><li>Many perks and tasting discounts</li></ul><p>Job Types: Part-time, Permanent</p><p>Salary: From $17.00 per year</p><p>Additional pay:</p><ul><li>Tips</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>Holidays</li><li>Monday to Friday</li><li>Weekends</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Hive Cannabis"},"location":{"country":"Canada","address":"Port Alberni, BC","city":"Port Alberni","stateProvince":"BC"},"frontendLink":"/job-posting/hive-cannabis/customer-service-representative/c3931ff93892e470b9279686d6a48637","title":"Customer Service Representative","hash":"c3931ff93892e470b9279686d6a48637","postingUrl":"https://ca.indeed.com/job/customer-service-representative-45f2268f9af97ca0"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>About: </b></p><p>Here at Fuego Group, we pride ourselves on high-quality customer service to customers. Our mission is to provide excellent and honest healthcare through professional Cannabis delivery. We value customer service and strive to go above and beyond for every customer and we hire people who are ready to embody these qualities every single day. Because we believe that \"Business is not for business people, but to provide a service or product for customers\"</p><p><b>Overview: </b></p><p>We at Fuego Group recognize the value that our Customer Service team brings to the company. As the face of the company to most customers, the Customer Service team gets the opportunity to build strong customer experience and lasting relationships with our customers. We are looking for a person to be a part of our Customer Service team as the <b>Lead Consultant</b>. If you are passionate about working with customers and in a team, this is the perfect position for you!</p><p><b>Duties &amp; Responsibilities: </b></p><ul><li>Create better modes of operations to make customer service easier for both team members</li></ul><ul><li>Make provision for a change of mode of operation when the existing one isn’t yielding maximum results</li></ul><ul><li>Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction</li></ul><ul><li>Give detailed statistical feedback on the performance of team members to the management for staff evaluation and reward purposes</li></ul><ul><li>Observe the performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against any team members who are found wanting</li></ul><ul><li>Provide assistance to team members who are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching</li></ul><ul><li>Step in to attend to customers that are proving difficult to team members and resolve their complaints</li></ul><ul><li>Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through a division of labor</li></ul><p><b>Requirements &amp; Qualifications: </b></p><ul><li>Fast learner &amp; Self-starter</li><li>Must showcase good leadership skills to carry team members along</li><li>Excellent skills for communicating and relating with both staff members and customers</li><li>Good interpersonal skills to create a cordial relationship with team members</li><li>Detail-oriented</li><li>Patience</li><li>Tech-savvy</li><li>Great communication &amp; listening skills</li><li>Demonstrate grace under pressure and can work in a fast pace environment</li><li>Attentiveness</li><li>Adaptability</li><li>Reliable &amp; Efficient</li></ul><p>Job Type: Full-time</p><p>Salary: $15.00 - $18.00 per hour</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $18.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>Lead Customer service: 2 years (Preferred)</li></ul><p>Shift Availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul></div>","company":{"name":"The Fuego Group"},"location":{"country":"United States","address":"Modesto, CA","city":"Modesto","stateProvince":"CA"},"frontendLink":"/job-posting/the-fuego-group/customer-service-team-lead/ac06f7d008e524b1c2f97f6886cb1da9","title":"Customer Service Team Lead","hash":"ac06f7d008e524b1c2f97f6886cb1da9","postingUrl":"https://www.indeed.com/job/customer-service-team-lead-e12442875e1ef299"},{"employmentType":"Full-time, Part-time","postedOn":"22 days ago","description":"<div><p><b>Central City Vapors is hiring for a customer service representative which will act as a liaison by providing product information ranging from CBD Hemp, Delta-8, and many vape products and resolve emerging problems that our customers might face with accuracy and efficiency. </b></p><p>*<br /><b>Responsibilities</b></p><ul><li>Answer phones</li></ul><ul><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li></ul><ul><li>Provide accurate, valid and complete information</li></ul><ul><li>Follow communication procedures, guidelines and policies</li></ul><ul><li>Take the extra mile to engage customers</li></ul><ul><li>Prepare orders</li></ul><p><b>Skills</b></p><ul><li>Run register and provide accurate change back</li></ul><ul><li>Simple math</li></ul><p>*</p><p>Job Types: Full-time, Part-time</p><p>Pay: $9.00 - $12.00 per hour</p><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Central City Vapors"},"location":{"country":"United States","address":"Marshfield, WI 54449","city":"Marshfield","stateProvince":"WI"},"frontendLink":"/job-posting/central-city-vapors/customer-service-representative/abaadeca4b56d239666c652718a3211d","title":"Customer Service Representative","hash":"abaadeca4b56d239666c652718a3211d","postingUrl":"https://www.indeed.com/job/customer-service-representative-74486353b71ab599"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>Location: Northampton, MA</p><p><b>PARALLEL</b></p><p>Everyone is welcome here. Each of us is unique, and thats what makes us amazing. We believe in inclusiveness and celebrating each persons individuality because theres power in bringing people with different points of view and life experiences together. Thats why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, theres no limit to what we can achieve.</p><p><b>IN A NUTSHELL</b></p><p>The Guide is responsible for interacting with patients in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. Report directly to the Store Manager, Assistant Store Manager, and Lead Guides.</p><p>This role is with Massachusetts (NETA), one of the renowned retail brands under the Parallel umbrella.</p><p>Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit</p><p><b>WHAT YOU WILL BE DOING</b></p><p>Follow NETA Policies &amp; Procedures for daily operations and fully comply with state medical marijuana regulations</p><p>Model best-in-class service that consistently exceeds our customers expectations and builds a long-term rapport</p><p>Provide product expertise and knowledge to patients and explain the potential benefits of each various type and strain of medical marijuana, as well as methods of use</p><p>Identify unique needs of each individual patient by demonstrating compassion, empathy and sensitivity</p><p>Answer patient and caregiver questions and provide resources to assist in their medical use of marijuana</p><p>Participate in the patient intake process, maintaining appropriate paperwork and patient records</p><p>Maintain privacy and confidentiality of sensitive patient information</p><p>Accurately receive, prepare and complete patient orders and sales utilizing point-of-sale and</p><p>Accurately enter all patient record information within point of sale system</p><p>Help to ensure the store is stocked, clean and in proper operational order</p><p>Work in close coordination with a team of other patient services associates</p><p>Supports the team work effort in both opening and closing procedures</p><p>Act as a liaison between patients and NETA management to continually improve the customer experience</p><p>Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brand</p><p>Performs other duties and tasks as assigned</p><p><b>EXPERIENCE AND SKILLS YOULL BRING</b></p><p>Age 21 or over (Required)</p><p>High School Diploma or equivalent (Required)</p><p>Valid Government-Issued Photo ID (Required)</p><p>Previous retail or customer service experience (Required)</p><p>Knowledge of basic computer skills, point of sale software and cash management (Required)</p><p>Must successfully complete role specific training program. This includes passing the Dispensing test at the conclusion of the training program and independently perform all functions of the role</p><p>Ability to deal with problems and resolve in a professional manner</p><p>Must be available to work weekends and applicable holidays</p><p>Positive attitude and strong work ethic</p><p>Demonstrates high emotional intelligence</p><p>Ability to effectively multi-task</p><p>Must be highly organized and have extreme attention to detail</p><p>Passionate about the importance of medical marijuana</p><p><b>YOU WILL BE SUCCESSFUL IF YOU</b></p><p>Are self-motivated; micro-managing isnt fun for anyone</p><p>Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>Can work fast and be flexible; our industry is always changing</p><p>Play nice with others; we collaborate with each other a lot</p><p>Think creatively; sometimes, the traditional solution isnt the best one</p><p><b>WHAT YOU GET</b></p><p>Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs</p><p>Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>Employee discount</p><p>Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>Ability to stand for prolonged periods of time, and perform weighing, counting, calculating and computer processing operations.</p><p>Ability to lift 30 lbs. unassisted.</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision why we exist is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission how we will do this is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 24935</p></div>","company":{"companyType":"Public/Growth","name":"Neta"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/neta/jooble-customer-care-representative/5e205efebc0f7894e2ec97365ee374dc","title":"Jooble - Customer Care Representative","hash":"5e205efebc0f7894e2ec97365ee374dc","postingUrl":"https://jooble.org/jdp/-7278086461381315017/Customer-Care-Representative-Leeds%2C-MA"}]