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Client Service Representative

WeedMD Rx Inc. Bowmanville, ON Full-time
Apply Now Copy link

Company

WeedMD Inc. is the publicly traded parent company of WeedMD RX Inc. and Starseed Medicinal Inc., licence holders producing and distributing cannabis products for both the medical and adult-use markets. The Company owns and operates a 158-acre state-of-the-art greenhouse, outdoor and processing facility located in Strathroy, ON as well as a fully licensed 26,000 sq. ft. Aylmer, ON processing facility, specializing in cannabis extraction. With the addition of Starseed, a medical-centric operator, WeedMD has expanded its multi-channeled distribution strategy. Starseed’s industry-first, exclusive partnership with LiUNA, the largest construction union in Canada, along with employers and union groups complements WeedMD’s direct sales to medical patients. The Company maintains strategic relationships in the seniors’ market and supply agreements with Shoppers Drug Mart as well, as seven provincial distribution agencies where adult-use brands Color Cannabis and Saturday are sold.

Summary

The Customer Service Representatives are responsible for inbound and outbound calls for both Starseed and North Star Wellness, maintain client appointments to the clinic, as well as complete Registrations and Re-Registrations process, submits Prior Authorization to all Insurance providers and submits all orders through Kroll for all clients approved for insurance coverage..

Customer Service Representatives also share product/services information, place client orders and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Duties

  • Answer inbound calls
  • Handle customer requests, orders, appointments and concerns
  • Identify and assess clients’ needs to achieve satisfaction
  • Registration of clients
  • Verification of all new medical documents with the physicians or NP’s
  • Take the extra mile to engage the clients
  • Responsible to making outbound calls to clients and HCP’s
  • Responsible for entering client information in Bluelink, PatientVu/Kroll and or Portal
  • Submit claims for reimbursement to the client’s insurance company
  • Submits Prior Authorization forms on behalf of the client
  • Enters Prior Authorization approvals into Kroll
  • Manages/Submits all rejected Kroll orders
  • Answers all inbound emails
  • Complaints

Required Knowledge, Skills and Abilities

  • Demonstrated ability to work effectively with others in a fast-paced client focused environment
  • Ability or organize and prioritize multiple tasks and work roles
  • Ability to use a high degree of tact, diplomacy and discretion in working with others
  • Ability to type a minimum of 50 wpm
  • Attention to detail a must
  • Ability to work as an effective member of an integrated Customer Service Team
  • Build sustainable relationships and trust with clients
  • Excellent communication and presentation skills
  • Handle client complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution, Keep records of client’s interactions, process customer accounts and file documents
  • Customer orientation and ability to adapt/respond to different types of characters

Requirements

  • A minimum of 3 years’ experience in a customer service environment
  • Ability to perform the essential duties of the job
  • Demonstrates Core Values; accountability, integrity, humility, compassion and respect
  • Must be available to work weekends or evening shift on a rotating basis.
  • Superior computer skills
  • Must be a team player

If you are passionate about working in this industry, have a thirst for knowledge and want to be part of a dynamic and growing company, we would like to hear from you!

Note: We would like to thank all applicants for their interest however we will only be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent. The chosen applicant will be required to successfully complete background and reference checks.

WeedMD thanks all applicants for their interest; however, only those selected to continue in the recruitment process will be contacted. Pursuant to the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, WeedMD will accommodate all applicants with disabilities to the point of undue hardship during the recruitment and hiring process. Accommodation will be provided upon request and in accordance with the principles of dignity, individualization, and inclusion. WeedMD will work cooperatively, and in a spirit of respect, with all partners in the accommodation process. WeedMD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, receipt of public assistance (in housing only), sex (including pregnancy and breastfeeding) or sexual orientation.

Job Type: Full-time

Education:

  • Secondary School (preferred)

Experience:

  • Customer Service: 3 years (preferred)
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The Company maintains strategic relationships in the seniors’ market and supply agreements with Shoppers Drug Mart as well, as seven provincial distribution agencies where adult-use brands Color Cannabis and Saturday are sold.</p><p><b>Summary</b></p><p>The Customer Service Representatives are responsible for inbound and outbound calls for both Starseed and North Star Wellness, maintain client appointments to the clinic, as well as complete Registrations and Re-Registrations process, submits Prior Authorization to all Insurance providers and submits all orders through Kroll for all clients approved for insurance coverage..</p><p>Customer Service Representatives also share product/services information, place client orders and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</p><p>The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.</p><p>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p><b>Job Duties</b></p><ul><li>Answer inbound calls</li><li>Handle customer requests, orders, appointments and concerns</li><li>Identify and assess clients’ needs to achieve satisfaction</li><li>Registration of clients</li><li>Verification of all new medical documents with the physicians or NP’s</li><li>Take the extra mile to engage the clients</li><li>Responsible to making outbound calls to clients and HCP’s</li><li>Responsible for entering client information in Bluelink, PatientVu/Kroll and or Portal</li><li>Submit claims for reimbursement to the client’s insurance company</li><li>Submits Prior Authorization forms on behalf of the client</li><li>Enters Prior Authorization approvals into Kroll</li><li>Manages/Submits all rejected Kroll orders</li><li>Answers all inbound emails</li><li>Complaints</li></ul><p><b>Required Knowledge, Skills and Abilities </b></p><ul><li>Demonstrated ability to work effectively with others in a fast-paced client focused environment</li><li>Ability or organize and prioritize multiple tasks and work roles</li><li>Ability to use a high degree of tact, diplomacy and discretion in working with others</li><li>Ability to type a minimum of 50 wpm</li><li>Attention to detail a must</li><li>Ability to work as an effective member of an integrated Customer Service Team</li><li>Build sustainable relationships and trust with clients</li><li>Excellent communication and presentation skills</li><li>Handle client complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution, Keep records of client’s interactions, process customer accounts and file documents</li><li>Customer orientation and ability to adapt/respond to different types of characters</li></ul><p><b>Requirements</b></p><ul><li>A minimum of 3 years’ experience in a customer service environment</li><li>Ability to perform the essential duties of the job</li><li>Demonstrates Core Values; accountability, integrity, humility, compassion and respect</li><li>Must be available to work weekends or evening shift on a rotating basis.</li><li>Superior computer skills</li><li>Must be a team player</li></ul><p>If you are passionate about working in this industry, have a thirst for knowledge and want to be part of a dynamic and growing company, we would like to hear from you!</p><p><b>Note: </b>We would like to thank all applicants for their interest however we will only be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent. The chosen applicant will be required to successfully complete background and reference checks.</p><p>WeedMD thanks all applicants for their interest; however, only those selected to continue in the recruitment process will be contacted. Pursuant to the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, WeedMD will accommodate all applicants with disabilities to the point of undue hardship during the recruitment and hiring process. Accommodation will be provided upon request and in accordance with the principles of dignity, individualization, and inclusion. WeedMD will work cooperatively, and in a spirit of respect, with all partners in the accommodation process. WeedMD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, receipt of public assistance (in housing only), sex (including pregnancy and breastfeeding) or sexual orientation.</p><p>Job Type: Full-time</p><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 3 years (preferred)</li></ul></div>","company":{"companyType":"Public/Established","name":"WeedMD Rx Inc.","logoUrl":"/logos/weedmd-0b8f6246bde17944a32624bc1cfea52d.jpeg"},"location":{"country":"Canada","address":"Bowmanville, ON","city":"Bowmanville","stateProvince":"ON"},"frontendLink":"/job-posting/weedmd-rx-inc/client-service-representative/68375571b835d09b09f9c5ff198e96cd","title":"Client Service Representative","hash":"68375571b835d09b09f9c5ff198e96cd","postingUrl":"https://ca.indeed.com/job/client-service-representative-0ab9ce8a2778bb16"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p><b>God Is Dope Fulfillment Warehouse</b></p><p><b>675 Metropolitan Parkway Southwest, Unit 3033</b></p><p><b>Atlanta, GA 30310</b></p><p><b>Customer Service Agent/Warehouse Associate</b></p><p><b>Our growing business is looking for a skilled problem solver to join our team as a Customer Service Agent. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.</b></p><p><b>Open Interviews will take place this week Monday - Friday between 8A to 3P. </b></p><p><b>Job Functions</b></p><ul><li><b>Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution</b></li></ul><ul><li><b>Manage large amounts of incoming emails</b></li></ul><ul><li><b>Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution</b></li></ul><ul><li><b>Contribute to team effort by accomplishing related results as needed</b></li></ul><ul><li><b>Identify and assess customers' needs to achieve satisfaction</b></li></ul><ul><li><b>Provide accurate, valid and complete information by using the right methods/tools</b></li></ul><ul><li><b>Meet personal/team goals</b></li></ul><ul><li><b>Follow communication procedures, guidelines and policies</b></li></ul><ul><li><b>Place or cancel orders</b></li></ul><ul><li><b>Handle changes in policies</b></li></ul><ul><li><b>Go the extra mile to engage customers</b></li></ul><ul><li><b>Work with customer service manager to ensure proper customer service is being delivered</b></li></ul><ul><li><b>Fold clothing items</b></li></ul><ul><li><b>Process orders for shipping</b></li></ul><p><b>Skills</b></p><ul><li><b>Product Knowledge</b></li></ul><ul><li><b>Quality Focus</b></li></ul><ul><li><b>Documentation Skills</b></li></ul><ul><li><b>Resolving Conflict</b></li></ul><ul><li><b>Multitask</b></li></ul><ul><li><b>Patience</b></li></ul><ul><li><b>Negotiation</b></li></ul><ul><li><b>Positive Attitude</b></li></ul><ul><li><b>Attention to Detail</b></li></ul><ul><li><b>People Oriented</b></li></ul><ul><li><b>Problem Solving</b></li></ul><ul><li><b>Organizational Skills</b></li></ul><ul><li><b>Adaptability</b></li></ul><ul><li><b>Ability to Work Under Pressure</b></li></ul><ul><li><b>Computer Skills</b></li></ul><p><b>Requirements</b></p><ul><li><b>Must be at least 18 years of age</b></li></ul><ul><li><b>Must be eligible to work in the United States</b></li></ul><ul><li><b>High School diploma or equivalent; college degree preferred not required</b></li></ul><ul><li><b>Must have a laptop</b></li></ul><p><b>Pay Rate</b></p><ul><li><b>$10/hour</b></li></ul><ul><li><b>Paid Training</b></li></ul><p><b>We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.</b></p><p><b>*</b></p><p><b>Job Type: Full-time</b></p><p><b>Pay: $10.00 per hour</b></p><p>Job Type: Full-time</p><p>Pay: From $10.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul></div>","company":{"companyType":"Private/Startup","name":"God Is Dope LLC","logoUrl":"/logos/god-is-dope-llc-ec721ce15e111630e91b992073e5d82a.jpeg"},"location":{"country":"United States","address":"Atlanta, GA 30310","city":"Atlanta","stateProvince":"GA"},"frontendLink":"/job-posting/god-is-dope-llc/customer-service-representative/7feec90fd3cd2770416d6975f9337030","title":"Customer Service Representative","hash":"7feec90fd3cd2770416d6975f9337030","postingUrl":"https://www.indeed.com/job/customer-service-representative-5df88253887fceab"},{"postedOn":"5 days ago","description":"<div><div>Overview:<div><b>Purpose</b></div><div></div><div><br />This person is a representative of the company and provides customer service, including product information and problem resolution to customers via automated call distribution phone software, email, online chat, website, dispensary directory, and social media. Using proven methods of diagnosis, product, company, and industry knowledge the Customer Service Representative will provide clear communication in a user-friendly and professional manner.</div><div></div><div><b><br />Essential Duties</b></div><div></div><div><b><br />Customer Service</b></div><ul><li>Deliver excellent customer service and support to end-users, using and operating automated call distribution phone software, email, online chat, website, dispensary directory, social media and other means as determined.</li><li>Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.</li><li>Gather customer’s information and determine the issue by evaluating and analyzing the conversation.</li><li>Identify and escalate priority issues per customer specifications.</li><li>Redirect problems to appropriate resources.</li><li>Offer alternative solutions where appropriate with the objective of retaining customers’ business and sustaining company’s brand value.</li><li>Organize ideas and communicate oral messages appropriate to listeners and situations.</li><li>Follow up and make scheduled call backs to customers when necessary.</li><li>Stay current with product, company, and industry knowledge, current and upcoming marketing initiatives.</li><li>Promote consumer and retail partner satisfaction by monitoring and engaging in conversations in real time on automated call distribution phone software, email, online chat, website, dispensary directory, and social media.</li><li>Maximize relationships with existing key influencers.</li><li>Act as a steward of the brand.</li></ul><div><b>Process Management and Documentation</b></div><ul><li>Follow standard processes and procedures. Update and maintain standard processes and procedures as required.</li><li>Utilize and document available resources for information and problem resolution such as Biotrack, Preferred Patron, call distribution phone software, etc.</li><li>Cross-train other team members to provide coverage for peak periods or absence.</li></ul><div><b>Brand Value</b></div><ul><li>Contribute to brand promotion efforts.</li><li>Develop thorough knowledge of company brand, products, industry standards and competitive market. Utilize this knowledge to differentiate company brand, products, and service.</li><li>Utilize and leverage automated call distribution phone software, email, online chat, website, dispensary directory, and social media to promote company brand, products, and industry leadership.</li><li>Maintain brand consistency across all customer service delivery methods.</li></ul><div></div><div><b><br />Project and Event Support</b></div><ul><li>Provide support for projects, events, and sponsorships as required.</li></ul><div></div><div><b><br />Other Duties</b></div><ul><li>Other duties as assigned.</li></ul><div></div><div><b><br />Supervision</b></div><ul><li>Works under the direct supervision of the Director of Marketing.</li></ul><div></div><div><b><br />Job Qualifications</b></div><div></div><div><b><br />Work Experience</b></div><ul><li>A minimum of 1 to 2 years of retail experience preferred. Knowledge of customer service principles and practices.</li></ul><ul><li>Excellent customer service skills, including ability to respond to customers in a diplomatic and professional manner.</li><li>Knowledge of relevant industry products and practices.</li><li>Excellent oral and written communication skills, including grammar and punctuation.</li><li>Ability to type quickly with high degree of accuracy.</li><li>Excellent organization and time management skills.</li><li>Knowledge of various computer systems and applications, especially Microsoft Office Word, Excel, Google Mail, Documents, Calendar, BioTrack, and Preferred Patron. Knowledge of various customer service systems and protocols, including automated call distribution phone software, email, online chat, website, dispensary directory, and social media preferred.</li><li>Must be able to secure appropriate work credentials from the Colorado Department of Labor Marijuana Enforcement Division.</li></ul><div></div><div><b><br />Education</b></div><ul><li>Bachelor’s degree in marketing, graphic design, or related field or equivalent preferred.</li></ul><div></div><div><b><br />Proven success in the following job competencies:</b></div><ul><li>Creativity</li><li>Leadership</li><li>Results</li><li>Communication and Presentation</li><li>Customer Focus and Relationship Building</li><li>Influencing</li><li>Problem Solving and Decision Making</li><li>Information and Technology Proficiency</li><li>Technical Industry and/or Profession Expertise</li></ul><div></div><div><b><br />Working Conditions</b></div><ul><li>Able to use a computer for extended periods of time.</li><li>Able to move about a typical office, manufacturing, or retail environment</li><li>Able to perform general office managerial and administrative activities.</li><li>Able to lift and move up to 25 pounds occasionally.</li><li>Regular and on-time attendance.</li><li>Hours regularly exceed 40 hours per week.</li><li>Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.</li></ul><div></div><div><b><br />Note: </b>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.</div></div></div>","company":{"companyType":"Private/Established","name":"LivWell Enlightened Health","logoUrl":"/logos/livwell-89608557080db7a3393f55010ac1d2c3.jpeg"},"location":{"country":"United States","address":"Thornton, CO 80229","city":"Thornton","stateProvince":"CO"},"frontendLink":"/job-posting/livwell-enlightened-health/customer-service-representative/a59c37f55a67d28af7561b23f66fed1d","title":"Customer Service Representative","hash":"a59c37f55a67d28af7561b23f66fed1d","postingUrl":"https://www.indeed.com/job/customer-service-representative-d4b1a3cf4b98a406"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>PharmaCentra d/b/a CannabisBPO of Americus, GA is looking to hire a full-time Remote Customer Service Representative to communicate effectively with legal cannabis retail managers and customers. This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment. Full-time employees also have access to group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance. If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry! ABOUT PHARMACENTRA LLCFounded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles. A DAY IN THE LIFE OF A FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVEAs a Remote Customer Service Representative, you are on the front lines of what we do for the legal cannabis community. You work with various people on behalf of our clients as customer service representatives within the cannabis industries. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for. You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients! QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVEHigh school diploma or equivalentOne year of customer service or call center experienceKnowledge of the legal cannabis industryAbility to work in a quiet and private work-from-home environment where high-speed internet is maintainedComputer skills with a working knowledge of Microsoft Windows / OfficeAbility to pass a background checkExcellent customer service skillsApplicants Living in following States Will Not Be Considered: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Iowa, Maine, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, South Dakota, Utah, Washington, nor District of Columbia.Bilingual skills in Spanish are preferred. Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position! FULL-TIME CONTACT CENTER WORK SCHEDULEBecause most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions. Full-time employees can expect to work 38-40 hours per week. At least one weekend day is required. This is a work-from-home call center position. NOW ACCEPTING APPLICATIONS FROM: AL, FL, GA, IN, KS, KY, LA, MI, NM, NC, ND, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY READY TO JOIN OUR TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you</p></div>","company":{"companyType":"Private/Established","name":"CannabisBPO","logoUrl":"/logos/cannabisbpo-0533fc00a84defc3d74630f1d80984bc.jpeg"},"location":{"country":"United States","address":"Americus, GA, USA","city":"Americus","stateProvince":"GA"},"frontendLink":"/job-posting/cannabisbpo/customer-service-representative/acf00e3061b8b5f123714e9195b8b4fa","title":"Customer Service Representative","hash":"acf00e3061b8b5f123714e9195b8b4fa","postingUrl":"https://www.linkedin.com/jobs/view/customer-service-representative-at-cannabisbpo-2528826281"},{"employmentType":"Part-time, Casual","postedOn":"5 days ago","description":"<div><p>Doctor Love and Hemp City Kamloops is now hiring a part time customer service representative to join our already fantastic team.</p><p>The company has been in business for 20 years. The owners of the company are amazing people to work for. We sell adult toys and novelties along with a wide assortment of products for smoking your legal herb.</p><p>We are specifically looking for someone who is ok with working evenings and weekends with the possibility of some day shifts and cover shifts when needed. Applicants must be able to take direction and work independently to accomplish the managers goals set out daily.</p><p>Our hours of operation are 10am-10pm 7 days a week. The store can get busy with customers, so we are hiring to help so that the staff do not get to overwhelmed.</p><p>We have a lot of work daily that needs to be completed to keep out shelves fully stocked and to maintain the cleanliness of the store to protect everyone.</p><p>We have a specific Covid-19 cleaning schedules to keep all staff and customers safe during this time. We also provide gloves, masks, and hand sanitizer for customers and staff.</p><p>Applicant must have retail and customer service experience. They also must be capable of counting and handling cash and using a Debit/Credit card machine.</p><p>There are sales incentive bonuses and we do offer a discount in the store for employees when they have passed their probation period.</p><p>Applicant must be 19+ to apply with 2 job references and 1 personal reference</p><p>Job Types: Part-time, Casual</p><p>Salary: From $14.60 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>Experience:</p><ul><li>customer service: 2 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Kamloops, BC","city":"Kamloops","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/659b519bb8515b9790cabadf1db43098","title":"Customer Service Representative","hash":"659b519bb8515b9790cabadf1db43098","postingUrl":"https://ca.indeed.com/job/customer-service-representative-fdd1f7fdea65a4f0"},{"postedOn":"13 hours ago","description":"<div><div><h2><b>The Role</b></h2><div>Essence Vegas announces the invitation to submit resumes/CV's for the position of <b>Part-Time </b><b>Guest </b><b>Consultant</b>. Processing of candidates will occur throughout the year on an ongoing basis. The pool of candidates from this recruitment may be used to fill vacancies for the classification of <b><i>Part-Time Guest Consultant</i></b><b> </b>for up to one (1) year.</div><div></div><div>Our Guest Consultants provide excellent customer service and knowledgeable information on cannabis products to patients and guests. Strives to provide a superior patient experience for all guests at Essence Dispensary.</div><h2><b>Responsibilities</b></h2><div><ul><li>Responsible for patient data, paperwork, and upkeep.</li><li>Coordinates with the General Manager and Dispensary Manager on operating and inputting into the Essences EVS system.</li><li>Maintains accurate records of patient's identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.</li><li>Records, arranges, and packages patient orders.</li><li>Maintains an organized environment and facility appearance.</li><li>Welcomes patients and caregivers as they enter the facility.</li><li>Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.</li><li>Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the EVS system and with the State's system when implemented.</li><li>Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.</li><li>Responds to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.</li><li>Maintains a basic understanding of the medicine, products, and services provided at Essence.</li><li>Educates patients and caregivers on the processes of registration, renewals, lost registration documents, etc.</li><li>Communicates with patients and caregivers about their personal goals in using medical marijuana and provide educational materials and resources for patients and caregivers as needed.</li><li>Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Nevada.</li></ul><h2><b>Qualifications</b></h2><ul><li>A minimum of two (2) years of cash handling, customer service experience is required. Ideal candidates will have worked directly in a retail environment.</li><li>Previous experience working in a cannabis retail setting is preferred. • Basic to intermediate understanding of cannabis products, different strains and medical benefits of cannabis use is required</li><li>Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. • Proven ability to accurately record data.</li><li>Ability to answer a multi-phone line system.</li><li>Strong attention to detail with ability to work in a fast paced, high-stress environment.</li><li>High integrity and honesty.</li><li>Proficiency in windows-based software and internet navigation.</li><li>Ability to stand, reach, bend, and crouch repetitively over an extended period of time.</li><li>Ability to work in ever changing physical conditions.</li><li>Ability to lift up to 25 lbs at a time.</li><li>Knowledge of medical marijuana policies and laws.</li><li>Ability to work independently with little to no supervisor or as part of a team is required.</li><li>Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.</li><li>Must be 21 years of age or older</li></ul></div></div></div>","company":{"companyType":"Public/Established","name":"Green Thumb Industries","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"Las Vegas, NV","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb-industries/guest-consultant/479cee6625de32d4533c3e4b67f5bfb8","title":"Guest Consultant","hash":"479cee6625de32d4533c3e4b67f5bfb8","postingUrl":"https://www.indeed.com/job/guest-consultant-859a773cf289687a"},{"employmentType":"Part-time","postedOn":"23 hours ago","description":"<div><p>• Customer Support Agent Jobs in Bountiful, UT</p><p>• Below, please find related information to help you with your job search.</p><p>• Customer Support Agent</p><p>• Salt Lake City, UT</p><p>• Unfortunately, this job posting is expired.</p><p>• Don't worry, we can still help!</p><p>• South Jordan, UT</p></div>","company":{"companyType":"Private/Growth","name":"WholesomeCo Cannabis","logoUrl":"/logos/wholesomeco-87e653071218ba2aea814bdad3e8d7fe.jpeg"},"location":{"country":"United States","address":"Bountiful, UT, USA (+1 other)","city":"Bountiful","stateProvince":"UT"},"frontendLink":"/job-posting/wholesomeco-cannabis/customer-support-agent/320daa1357c72037341f4eac84676eb6","title":"Customer Support Agent","hash":"320daa1357c72037341f4eac84676eb6","postingUrl":"https://tarta.ai/j/JK_COXkByaQtB0YsLR9--customer-support-agent-in-bountiful-ut-at-wholesomeco-cannabis"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p><b>Customer Service Representative</b></p><p><b>The Company</b></p><p>At IGS Solutions LLC, our mission is clear: To provide the ultimate on stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. Influence; Motivate desired actions in others by modeling the way, Inspire; Empower those around you through positive teamwork, accountability, and trust, Innovate; Drive creativity and resourcefulness through courageous problem-solving. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world</p><p>We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.</p><p>Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible growth. If you are interested in building global STIIIZY and Authentic brands, scaling a business, and working in a values-driven environment, we want to hear from you!</p><p><b>The Opportunity</b></p><p>The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.</p><p><b>Responsibilities</b></p><ul><li>Interacts with customers via telephone, email, online chat, or in person to provide support and</li></ul><p>information on products or services as well as customer complaints.</p><ul><li>Fields customer questions and complaints; when the issue is beyond the representative’s</li></ul><p>knowledge, forwards to the assigned specialist or other appropriate staff.</p><ul><li>Ensures that appropriate actions are taken to resolve customers’ problems and concerns.</li></ul><ul><li>Maintains customer accounts and records of customer interactions with details of inquiries,</li></ul><p>complaints, or comments.</p><ul><li>Performs other related duties as assigned.</li></ul><p><b>Experience</b></p><ul><li>Excellent communication skills including active listening.</li></ul><ul><li>Service-oriented and able to resolve customer grievances.</li></ul><ul><li>High school diploma or equivalent.</li></ul><ul><li>Customer service experience required.</li></ul><p><b>Physical Requirements</b></p><ul><li>Prolonged periods sitting at a desk and working on a computer.</li></ul><ul><li>Must be able to lift up to 15 pounds at times</li></ul><p><b>Other Details</b></p><p>This is a full-time position based out of DTLA.</p><p>We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.</p><p>IGS Solutions LLC is committed to employing a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</p><p>Accommodations are available upon request for candidates taking part in all aspects of the selection process.</p><p>One last note: the chosen applicant will be required to successfully complete background and reference checks.</p><p>Thank you so much for your interest in IGS Solutions LLC.</p><p>Job Type: Full-time</p><p>Pay: $18.00 - $23.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Application Question(s):</p><ul><li>What qualities are most important for someone to succeed in a customer service role?</li><li>How many years of customer experience do you have?</li><li>What do you like most about customer service?</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"My Cannabis Recruiter"},"location":{"country":"United States","address":"Los Angeles, CA 90012","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/my-cannabis-recruiter/customer-service-representative/4932ea7125567b0e41b7aebbf765cf35","title":"Customer Service Representative","hash":"4932ea7125567b0e41b7aebbf765cf35","postingUrl":"https://www.indeed.com/job/customer-service-representative-e137c8c7db5325b7"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>ProMED Biosciences is a pre-public rapidly growing medical life sciences, nutraceutical and CBD company that is passionate about health and wellness. We are looking for a high-performing Sales Representative to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. We’d like someone who is passionate about health and wellness to work with our current customers and to build our wholesale and private label customer base!</p><p><b>The responsibilities of this position include, but may not be limited to: </b></p><ul><li>Achieve growth and hit sales targets by successfully managing the current customer base</li><li>Expand wholesale and private label company’s customer base and ensure our strong presence</li><li>Build and promote strong, long-lasting B2B customer relationships by partnering with them and understanding their needs</li><li>Maintaining the CRM system with customer information with accurate and timely information.</li><li>Update the point-of-purchase system with incoming orders</li></ul><p><b>Education and Experience Requirements: </b></p><ul><li>Associates degree in business or related field</li><li>Successful previous experience as a sales representative, consistently meeting or exceeding targets; overall 2 to 4 years of experience</li><li>Passion for health and wellness products; experience in the nutraceutical, cannabis and CBD field preferred</li><li>Committed to continuous education through workshops, seminars and conferences</li><li>Demonstrated ability to communicate effectively with our diverse customer base</li><li>Proven ability to drive the sales process from initiation to close</li><li>Strong business sense and industry expertise</li><li>Ability to use current business cloud based applications for marketing and sales</li><li>Social media skills in all platforms are essential and preferred</li></ul><p><b>Additional skills: </b></p><p>Strong Verbal and Written Communication Skills * Team Player * Analytical Skills * Ability to Prioritize Multiple Tasks * Customer Service Skills * Time Management Skills</p><p>Job Type: Full-time</p><p>Pay: $25,000.00 - $35,000.00 per year</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />Social distance is in place.</p><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Sales Experience: 2 years (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"ProMED Biosciences"},"location":{"country":"United States","address":"Pinellas Park, FL 33782","city":"Pinellas Park","stateProvince":"FL"},"frontendLink":"/job-posting/promed-biosciences/customer-service-representative/a1df2d1bce17e4f6a43fd91aed8a8a41","title":"Customer Service Representative","hash":"a1df2d1bce17e4f6a43fd91aed8a8a41","postingUrl":"https://www.indeed.com/job/customer-service-representative-32cf28714c5a7f23"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>Position involves performing operational tasks related to cannabis transportation business.</p><p>Service representative is responsible for customer interaction during deliveries, ensuring all internal and state mandated procedures/paperwork are completed at point of delivery.</p><p>Candidate must have excellent communication/interpersonal skills and should be professional and extremely well organized. Job also requires loading/unloading of packages up to 75lbs.</p><p>Job Type: Full-time</p><p>Pay: $18.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li><li>On call</li><li>Overtime</li><li>Weekends</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>On the road</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"Capital Transport, LLC"},"location":{"country":"United States","address":"Lansing, MI 48910","city":"Lansing","stateProvince":"MI"},"frontendLink":"/job-posting/capital-transport-llc/customer-service-representative-external/cd7ac0da4027503759ac8eadc96c08b0","title":"Customer Service Representative - External","hash":"cd7ac0da4027503759ac8eadc96c08b0","postingUrl":"https://www.indeed.com/job/customer-service-representative-external-1682f9a56919547d"},{"postedOn":"2 days ago","description":"<div><div><p>Urbn Leaf, the new standard in cannabis dispensaries, is looking for a <b>Customer Service Associate </b>to join our team at our location in <b>San Diego</b><b>, CA</b>. If you're friendly, reliable, and knowledgeable about all things cannabis - we are looking for you!</p><br /><p></p><p><b>Job Title: </b>Customer Service Associate</p><p><b>Reports to: </b>General Manager, Assistant Managers</p><br /><p></p><p><b>Position Summary:</b></p><p>As a Customer Service Associate for Urbn Leaf, you will be the first point of contact for the company. Our Customer Service Associates are responsible for greeting and checking in guests, taking orders over the phone and online, and fulfilling orders for customer pick-up. Additional duties include providing customer service via telephone, email, and web communication. In order to be successful in this role, you should have excellent verbal and written communication skills to interact clearly with customers, vendors, and other employees and practice proper phone etiquette. We are looking for a detail-oriented individual with a genuine passion for interfacing with people on a day to day basis that will have a \"host\" mentality for all guests entering the dispensary.</p><br /><p></p><p><b>Duties and Responsibilities:</b></p><p>Responsibilities include, but are not limited to:</p><ul><li>Greet and thank guests as they enter and leave the dispensary, ensuring an excellent customer experience</li><li>Customer and patient intake</li><li>Answering phone during operating hours</li><li>Taking orders over the phone and preparing orders for customer express pick-up and delivery</li><li>Responding to reviews and updating online sites i.e. Weedmaps, Google and Yelp.</li><li>Communicating any issues, comments, and/or concerns from customers to shift leads and management</li></ul><br /><p></p><p><b>Qualifications:</b></p><ul><li>Must be 21 years of age or older</li><li>Must have at least 1 year of call center or related experience</li><li>Must be able to accurately input and access information in the POS system, delivery systems, marketing outlets, computers, etc</li><li>Must be comfortable with data entry</li><li>Must have excellent verbal and written communication skills with a strong understanding of phone etiquette</li><li>Must be a hands-on, proactive self-starter</li><li>Must be comfortable learning new skills</li><li>Must be vigilant in monitoring the entire delivery process</li><li>Must provide excellent customer service</li><li>Must be able to meet and uphold all of Urbn Leaf's standards</li><li>Preferred (not required) work experience as host, receptionist, dispatcher or other related customer service positions</li><li>Preferred (not required) one or more years of budtending experience</li><li>Preferred (not required) cannabis industry background or extensive knowledge of the cannabis industry</li></ul><p><b>Skills and Attitudes:</b></p><ul><li>Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multi-tasker with the ability to handle multiple duties and responsibilities.</li><li>Organization skills to keep accurate records and find important information quickly</li><li>Time management skills to prioritize and complete a side variety of tasks throughout the day</li><li>Patience and listening skills to respond appropriately and discover and meet customer needs</li><li>Interpersonal skills to create a pleasant experience for all customers. Must be personable, attentive, and detail oriented</li><li>Must be able to:<ul><li>Perform job functions with attention to detail, speed, and accuracy</li><li>Prioritize and organize</li><li>Be a clear thinker, remain calm, and resolve problems using good judgment</li><li>Follow directions thoroughly</li><li>Understand guest needs</li><li>Work cohesively and professionally with co-workers</li></ul></li></ul><p><b>Education:</b></p><p>Must have one of the following:</p><ul><li>High School diploma or GED</li></ul><br /><p></p><p><b>Certificates, Licenses, and Registrations:</b></p><ul><li>Valid CA identification/proof of residence</li></ul><br /><p></p><p><b>Physical Demands/Requirements</b></p><p>The following are constant demands for this position:</p><ul><li>Must be able to stand/walk for up to 6 hours at a time</li><li>Must be able to lift at least 50 pounds safely and properly, as required</li><li>Ability to work in a stressful, fast-paced environment</li><li>Must be able to work days, nights, holidays and weekends</li><li>Medium work that includes moving objects up to 50 pounds</li></ul><p><b>Environmental Conditions</b></p><ul><li>Occasionally small and/or enclosed spaces.</li></ul><p><b>Equal Employment Opportunity Policy</b></p><p>Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at [email protected]</p></div><p></p></div>","company":{"companyType":"Private/Established","name":"Urbn Leaf","logoUrl":"/logos/urbn-leaf-aac608ef8f930f6e8dcfcc7c9137ab91.png"},"location":{"country":"United States","address":"San Diego, CA 92110","city":"San Diego","stateProvince":"CA"},"frontendLink":"/job-posting/urbn-leaf/customer-service-associate/e3ca605e0516de2eec697d8e924cdbf7","title":"Customer Service Associate","hash":"e3ca605e0516de2eec697d8e924cdbf7","postingUrl":"https://www.indeed.com/job/customer-service-associate-1ca4e36622d542a1"},{"employmentType":"Full-time","postedOn":"13 hours ago","description":"<div><p>Star Buds, the premier dispensary in Denver, is seeking an energetic and engaging Receptionist to join our team!</p><p>As a Receptionist for the dispensary you will be the first point of contact for customers as they come in to shop with us. Some of your responsibilities will include:</p><ul><li>Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.</li><li>Answering, screening, and forwarding incoming phone calls.</li><li>Receiving and sorting daily mail.</li></ul><p>Interested candidates need to be 21 years of age or older and either currently possess or can obtain a Colorado Marijuana Enforcement Division (MED) Badge.</p><p>The chosen candidate will work at our Arapahoe Road location at 14655 E. Arapahoe Road, Aurora CO, 80016.</p><p>Job Type: Full-time</p><p>Salary: $12.00 /hour</p><p>Job Type: Full-time</p><p>Pay: $12.00 - $13.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekends</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Star Buds","logoUrl":"/logos/star-buds-aba7f039058d7e2695a12529ded04136.jpeg"},"location":{"country":"United States","address":"Aurora, CO 80016","city":"Aurora","stateProvince":"CO"},"frontendLink":"/job-posting/star-buds/front-desk-receptionist/9bb9357828001dec8c4eabd440d18e31","title":"Front Desk Receptionist","hash":"9bb9357828001dec8c4eabd440d18e31","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-f9ad3b74c36eeae6"},{"postedOn":"13 hours ago","description":"<div><div><p><b>Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana and Arkansas – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.</b></p><div><div><div><h2><b>Job Summary</b></h2></div><div><p>Maintains fuel center and kiosk, and monitors gas levels and deliveries. Completes customer transactions accurately and properly maintains the cash drawer. Ensures pumps and fuel area remain clean for a safe and sanitary environment.</p></div></div><div><div><h2><b>Essential Duties and Responsibilities</b></h2></div><div><ul><li>Ensures correct checkout totals for customers by properly keying and scanning items. Maintains accurate money count in register at all times.</li><li>Ensures fuel center and customer safety by monitoring, reporting, and taking action regarding suspicious activities, illegal devices, emergencies, fires and fuel spills. Inspects fuel pumps, ensures proper seals are in place, and maintains hazard free conditions.</li><li>Answers telephone and transfers calls to appropriate store personnel.</li><li>Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, AML, lottery etc.</li><li>Identifies need for parking lot maintenance; communicates with management any incidents, actions, or concerns occurring on store premises.</li><li>Maintains proper inventory levels by generating end-of-shift or day reports, monitoring product levels, and restocking or informing store management of necessary reordering.</li><li>Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with concerns regarding gas pumps and selecting desired products.</li><li>Maintains safe and sanitary working and shopping environment by adhering to Company safety procedures. Cleans around gas pumps and in/around kiosk, empties trash cans, and spot cleans spills and breakages.</li><li>Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco and cannabis-based products.</li><li>Takes precaution when handling objects to avoid damage to products, property, etc.</li></ul></div></div><div><div><h2><b>Knowledge, Skills and Abilities</b></h2></div><div><ul><li>Ability to count and calculate for the purpose of cash handling and sales transactions.</li><li>Ability to effectively communicate (in written and verbal form) with customers and partners.</li><li>Ability to work flexible schedules including nights, weekends, and holidays.</li></ul></div></div><p></p><div><div><h2><b><br />Education, Experience, and Qualifications</b></h2></div><div><ul><li>Minimum of 16 years of age required.</li><li>TABC/LACT certification required where applicable.</li><li>Fuel Operator C training required.</li><li>Typically involves on-the-job training.<br /></li></ul></div></div><p></p><div><div><h2><b>Physical Demands</b></h2></div><div><ul><li>Continuously required to use close vision, distance vision, depth perception or the ability to focus.</li><li>Frequently required to sit for long periods of time.</li><li>Frequently required to talk and hear.</li><li>Frequently required to use hands for reaching, touching or handling.</li><li>Occasionally required to manipulate objects by hand and use fine finger movements.</li><li>Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.</li><li>Occasionally required to bend, kneel or squat.</li><li>Occasionally required to stand or walk.</li><li>Attendance at work is required.</li></ul></div></div><div><div><h2><b>Work Context and Environment</b></h2></div><div><ul><li>Work is generally performed in a fuel center.</li><li>Frequently exposed to outside temperatures and weather.</li><li>Occasionally exposed to wet, slippery or damp conditions.</li><li>Occasionally exposed to cleaning agents.</li><li>Occasionally exposed to industrial odors, fumes and dust.</li><li>Quiet to moderate noise level.</li></ul></div></div></div><p></p><p><b><br />Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.</b></p></div></div>","company":{"companyType":"Private/Established","name":"Brookshire Grocery Company","logoUrl":"/logos/brookshire-grocery-company-e2168eff83bb67176c35e69e2535becb.jpeg"},"location":{"country":"United States","address":"Longview, TX","city":"Longview","stateProvince":"TX"},"frontendLink":"/job-posting/brookshire-grocery-company/fuel-center-cashier/85c49298424a072b387c636a770ad1bc","title":"Fuel Center Cashier","hash":"85c49298424a072b387c636a770ad1bc","postingUrl":"https://www.indeed.com/job/fuel-center-cashier-7e37871f2b4580ff"},{"postedOn":"8 days ago","description":"<div><div><p><i>Are you passionate about making a difference in people's lives?</i> If so, we have a position for you! Reliv International, Inc. is looking for a team-oriented Customer Service Representative. Our current opening in The Reliv Distributor Service Center works to support our callers providing customer service. This position will answer incoming calls, place orders, track packages, answer questions and help to troubleshoot or resolve issues along with performing data entry.</p><p><b>Examples of Duties:</b></p><ul><li>Answer incoming calls and provide data entry/information/assistance while representing the company in a positive and professional manner.</li><li>Respond to callers according to established procedures, communicating when possible the resolution to the customer's inquiry during the initial contact, accurately and efficiently as possible, or resolving as determined by management. Including follow up on inquiries as outlined by department procedures.</li><li>Create/maintain effective working relationships with all customers, co-workers, and other departments to help achieve total customer satisfaction and company goals.</li><li>Report to work prepared to take calls at the specified scheduled times. Maintaining acceptable attendance using department's point system.</li><li>Must consistently enter orders accurately and efficiently while maintaining an overall monitoring score of 95% or better.</li><li>Communicate and explain the company's policies and procedures.</li><li>Work in collaboration with CSRs, supervisors, and managers to ensure that best-practices are shared.</li><li>Performs other related duties as required</li></ul><p><b>EDUCATION AND WORK EXPERIENCE:</b></p><ul><li>High school diploma or general education degree (GED) required.</li><li>Associate or Bachelor's degree with courses related to business administration or communications preferred.</li><li>Two (2) years of customer service/call center experience.</li><li>OR Any similar combination of education and/or experience.</li><li>Bi-lingual oral and written skills a plus.</li></ul><p><b>KNOWLEDGE, SKILLS &amp; ABILITIES</b></p><ul><li>Proficient with Microsoft Office applications.</li><li>Ability to listen attentively to callers and demonstrate empathy.</li><li>Requires research skills to troubleshoot customer problems.</li><li>Attention to detail.</li><li>Must possess excellent customer service, interpersonal and organizational skills.</li><li>Requires effective oral and written communication skills.</li></ul><p>Reliv International, based in Chesterfield, MO, produces nutritional supplements that promote optimal nutrition. Reliv supplements address core nutrition, targeted solutions and overall wellness through its line of RLV hemp extracts. Reliv is the exclusive provider of LunaRich products, which optimize levels of lunasin, a soy peptide that works at the epigenetic level to promote optimal health. The company sells its products through an international network marketing system of independent distributors in 13 countries. Learn more about Reliv at reliv.com, or on Facebook, Twitter or Instagram.</p><p>Reliv International, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div></div>","company":{"companyType":"Public/Established","name":"Reliv International","logoUrl":"/logos/reliv-international-40985e4bf8b0072471f4c5ee4639aa57.png"},"location":{"country":"United States","address":"Chesterfield, MO 63005","city":"Chesterfield","stateProvince":"MO"},"frontendLink":"/job-posting/reliv-international/customer-service-representative/ac380c29d619e26e18734c5d5d7dca40","title":"Customer Service Representative","hash":"ac380c29d619e26e18734c5d5d7dca40","postingUrl":"https://www.indeed.com/job/customer-service-representative-2ee83933c8826456"},{"employmentType":"Part-time","postedOn":"2 days ago","description":"<div><p>We are looking for a CBD Sales and Client Care Representative to provide excellent customer service and meet sales quotas. Must be able to use communication skills to make the customer feel welcome in our store. Help identify their needs, answer questions and recommend solutions with a positive attitude. Assure customers leave our store satisfied while contributing to the store’s profitability.</p><p><b>Key Responsibilities and duties:</b></p><p>---Customer satisfaction is number one priority. Greet them, welcome them, direct them and offer exemplary assistance.</p><p>---We see clients with many different wants and needs. Must be able to answer their questions and help them find what’s best for them. Direct them to the racks and suggest items. Provide accurate information on products. Help them make selections by building customer confidence. Build customer connections.</p><p>---Keep the space neat and clean.</p><p>---Answer the phone.</p><p>---Must know basic math in order to give change. Process payments by totaling purchases and simple technology knowledge to use the cash register and credit card machine.</p><p>---Keep shelves stocked.</p><p>---Monitor to make sure inventory is accounted for.</p><p>---Provide customer feedback to the store owner.</p><p>---Stay up to date on new products.</p><p>---Occasional opening or closing procedures.</p><p>---Other duties as needed.</p><p><b>Skills, qualifications and work experience:</b></p><p>---Willing train the right person</p><p>---Flexibility to work different shifts.</p><p>---Must be honest and dependable</p><p>---Willing to learn processes and procedures</p><p>---Must be friendly and passionate with customer satisfaction being number one priority while building trusting relationships</p><p>---Listening skills, people skills, communication skills, and high energy level.</p><p>---Able to meet sales goals, product knowledge and job knowledge</p></div>","company":{"companyType":"Private/Growth","name":"Your CBD Store (Richmond, VA)"},"location":{"country":"United States","address":"Glen Allen, VA, USA","city":"Glen Allen","stateProvince":"VA"},"frontendLink":"/job-posting/your-cbd-store-richmond-va/cbd-sales-and-client-care-representative/78385087654c30d090f806fb9ca417db","title":"CBD Sales and Client Care Representative","hash":"78385087654c30d090f806fb9ca417db","postingUrl":"https://www.linkedin.com/jobs/view/cbd-sales-and-client-care-representative-at-your-cbd-store-richmond-va-1126084353"},{"postedOn":"5 days ago","description":"<div><div><div><div><b>Griffin is one of the country’s premier horticultural distribution company, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing medicinal and edible crops under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers changing the landscape of horticulture.</b></div><div></div><div><i>We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.</i></div><div></div><div><b>Summary: </b>The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, hemp and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused in the western US, along with some national support. This is an entry-level office role, based in our warehouse branch in Aurora, Colorado.</div><div></div><div><b>Activities and Responsibilities:</b></div><ul><li>Works with customers via phone and email to process quote and order requests</li><li>Prepares quotes and processes orders for CEA sales staff</li><li>Proactively encourages recurring customer order placement and advance orders</li><li>Tracks order status and provides updates and information to sales staff and customers</li><li>Conducts product and sourcing research</li><li>Works with business managers and warehouse managers to communicate stocking needs to meet customer demand</li><li>Maintains accurate customer information in company database</li><li>Enters orders accurately and in a timely manner</li><li>Sets accurate customer expectations for response and delivery times</li></ul><div><b>Education and/or Experience:</b></div><div>Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must enjoy fast paced, dynamic work situations. College degree in Horticulture or Business preferred.</div><div></div><div><b>Communication Skills:</b></div><div>Strong English written and verbal communication skills are required.</div><div></div><div><b>Willingness to Travel:</b></div><div>This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.</div><div></div><div><b>For more information or to submit résumé:</b><br />[email protected]<br /><span><a href=\"tel:+1-800-888-0054\">800-888-0054</a></span><br />griffins.com</div></div><div></div><div><b>Equal Employment Opportunity: </b>In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classification under law.</div><div></div><div><b><i>Griffin is EOE/ADA and E-Verify compliant.</i></b></div></div></div>","company":{"companyType":"Private/Established","name":"Griffin Greenhouse Supplies Inc.","logoUrl":"/logos/griffin-greenhouse-supplies-inc-000de35a06fd69eb8f6c2cfd864f48bf.png"},"location":{"country":"United States","address":"Aurora, CO 80011","city":"Aurora","stateProvince":"CO"},"frontendLink":"/job-posting/griffin-greenhouse-supplies-inc/customer-service-representative-cea-division/8c9d9c2313a94c2165a11399bdf8b679","title":"Customer Service Representative - CEA Division","hash":"8c9d9c2313a94c2165a11399bdf8b679","postingUrl":"https://www.indeed.com/job/customer-service-representative-cea-division-26dca2fc600a6e81"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>The Kind Castle is an expanding cannabis company seeking versatile, organized teammates who have a passion for the cannabis industry and the ambition to help our company expand. We are currently looking for experienced budtenders and front desk people who exhibit a thirst for knowledge and the necessary drive to not only allow for the growth of The Kind Castle but also your personal and professional development within our organization. Currently we are looking to fill both full-time and part-time (evenings &amp; weekends) positions.</p><p>To be considered for our team, applicants must possess the following:</p><ul><li>Colorado MED Badge</li><li>Industry experience, METRC &amp; MED knowledge</li><li>Familiarity with ALL compliance regulations set forth by the state of Colorado in regards to recreational marijuana</li><li>Flowhub (or POS) experience</li><li>1 year budtending experience</li><li>Extraordinary customer service &amp; ability to cultivate/maintain long-term customer relationships</li><li>A high level of versatility &amp; the capacity to work in a team environment</li></ul><ul><li>Cash handling skills</li><li>Passion for all things cannabis</li><li>Strong work ethic. Professional, positive attitude</li></ul><ul><li>Weekend/morning/evening availability</li></ul><p>If you feel you would make a good member of our team, please send a resume that includes your MED Badge information (Lic# and Exp. Date).</p><p>Job Type: Full-time</p><p>Pay: $13.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Holidays</li><li>Monday to Friday</li><li>Weekends</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Craig, CO 81625 (Required)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Cash handling: 3 years (Preferred)</li><li>Budtending: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>Colorado MED Badge (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"The Kind Castle"},"location":{"country":"United States","address":"Craig, CO 81625","city":"Craig","stateProvince":"CO"},"frontendLink":"/job-posting/the-kind-castle/budtender-front-desk/404e005a25a955bfe2693958a2e48517","title":"Budtender/ Front Desk","hash":"404e005a25a955bfe2693958a2e48517","postingUrl":"https://www.indeed.com/job/budtender-front-desk-4e910f3096815049"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>Oz Cannabis is one of the fastest growing Provisioning Center chains in Michigan. We are looking to add on a couple of team members to our existing locations. Cannabis back round is a plus but not required. The most important skill you need is the ability to learn and work well within the team. Daily responsibilities include:</p><ul><li>Greeting guests, checking them in, and understanding their needs.</li><li>Making sure all sales are processed correctly and all appropriate documentation has been filled out.</li><li>Maintaining a clean work area.</li><li>Interacting with guests over the phone.</li><li>Assisting with any other tasks needed within the facility.</li></ul><p>Drop us a line and let us know why you would be a good fit to join our team. We look forward to hearing from you!</p><p>Job Type: Full-time</p><p>Pay: $11.00 - $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li><li>Weekends</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 2 years (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Growth","name":"Oz Cannabis","logoUrl":"/logos/oz-cannabis-b14b5f1be3a5f2c1e2a5df8183f01a95.png"},"location":{"country":"United States","address":"Detroit, MI 48224","city":"Detroit","stateProvince":"MI"},"frontendLink":"/job-posting/oz-cannabis/cannabis-customer-service-and-sales/9d8ec1d2cf96f5ca57575620054dc67b","title":"Cannabis Customer Service and Sales","hash":"9d8ec1d2cf96f5ca57575620054dc67b","postingUrl":"https://www.indeed.com/job/cannabis-customer-service-and-sales-c726e18a9038644a"},{"postedOn":"6 days ago","description":"<div><div></div><div><div><div><div><div><b>Job Description</b></div></div></div></div><div><div><div><div><div><p>Rocky Mountain Cannabis in Trinidad, CO is looking for one customer service to join our 19 person strong team. Our ideal candidate is attentive, motivated, and hard-working.</p><p>Responsibilities</p><ul><li>Greet customers and make them feel at home</li><li>Answer any questions the customers may have</li><li>Assist Customers in preparing their orders</li><li>Clean work area as needed to maintain a tidy work environment</li><li>Respond to all complaints in a friendly and professional manner</li></ul><p></p><p><br />Qualifications</p><ul><li>Friendly attitude even when dealing with disgruntled employees</li><li>Responsible and proven ability to maintain scheduling commitments</li><li>Ability to problem solve quickly concerns customers may have</li><li>Good communication skills with customers</li></ul><p>We are looking forward to hearing from you.</p></div><p>By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply.</p></div></div></div></div></div></div>","company":{"companyType":"Private/Startup","name":"Rocky Mountain Cannabis","logoUrl":"/logos/rocky-mountain-cannabis-66fd11d002cddec9949da5ee32ccfe55.png"},"location":{"country":"United States","address":"Trinidad, CO 81082","city":"Trinidad","stateProvince":"CO"},"frontendLink":"/job-posting/rocky-mountain-cannabis/customer-service/bb44328c4604d58c615e073d5caaf2a6","title":"Customer Service","hash":"bb44328c4604d58c615e073d5caaf2a6","postingUrl":"https://www.indeed.com/job/customer-service-8720b83844f42a29"},{"employmentType":"Part-time","postedOn":"5 days ago","description":"<div><p>• Customer Care Consultant Customer Care Consultant Euphora is an Oklahoma licensed medical marijuana retailer specializing in a variety of unparalleled herbal remedies including cannabis, kratom and nutraceuticals.</p><p>• Job Requirements: Must be 21 years of age; Must have an Oklahoma Medical Marijuana License; Must pass background check (No felony convictions within the last 10 years per state law) and reference checks; High School diploma or General Education Development (GED) required; Ability to lift up to 50 pounds and stand for long periods of time; Strong verbal and written communication skills; Must have flexibility with work schedule; Must have reliable transportation to get to and from work on time.</p><p>• Our goal is to inspire our communities, through transforming “minds” with education, “bodies” with high quality herbal products, and “spirits” through alternative therapies that promote well-being.</p><p>• As a distinguishable retail dispensary, we remain committed to being ethical and respectful stewards.</p><p>• Several defining features that set us apart are as follows: Accompanied with deep knowledge of industry economics, the Euphora Team is comprised of leaders with proven success across multi-faceted cannabis operations.</p><p>• would rather focus on the details of work than the bigger picture This Company Describes Its Culture as: Detail-oriented</p><p>• Euphora is seeking a qualified Customer Care Consultant to deliver the best educational experience to our customers while remaining focused on hitting sales targets.</p><p>• We are a rapidly growing company with retail locations opening in multiple Oklahoma cities</p></div>","company":{"companyType":"Private","name":"Euphora"},"location":{"country":"United States","address":"Tulsa, OK, United States (+1 other)","city":"Tulsa","stateProvince":"OK"},"frontendLink":"/job-posting/euphora/customer-care-consultant/bd842d6aec897b93b354c1361c94ef2f","title":"Customer Care Consultant","hash":"bd842d6aec897b93b354c1361c94ef2f","postingUrl":"https://jobsearcher.com/j/customer-care-consultant-at-euphora-in-tulsa-ok-We1vAlp"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Job Description</b></p><p>Cbd Of Pittsburgh in Gibsonia, PA is looking for one customer service to join our 15 person strong team. Flexible hours full time and part time work. Our ideal candidate is attentive, punctual, and engaged.</p><p><b>Responsibilities</b></p><p>• Greet customers and make them feel at home</p><p>• Answer any questions the customers may have</p><p>• Assist Customers in preparing their orders</p><p>• Clean work area as needed to maintain a tidy work environment</p><p>• Respond to all complaints in a friendly and professional manner</p><p>• Bonus plan and other incentives</p><p>• flexible hours</p><p><b>Qualifications</b></p><p>• Friendly attitude even when dealing with disgruntled employees</p><p>• Responsible and proven ability to maintain scheduling commitments</p><p>• Ability to problem solve quickly concerns customers may have</p><p>• Good communication skills with customers</p><p>We are looking forward to receiving your application. Thank you.</p><p>By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply</p></div>","company":{"name":"Cbd Of Pittsburgh"},"location":{"country":"United States","address":"Gibsonia, FL, USA","city":"Gibsonia","stateProvince":"FL"},"frontendLink":"/job-posting/cbd-of-pittsburgh/customer-service/c55b66e71887598f8a9d555ea05b593a","title":"Customer Service","hash":"c55b66e71887598f8a9d555ea05b593a","postingUrl":"https://www.recruit.net/job/customer-services-jobs/462889DC5FF5D240"},{"postedOn":"4 days ago","description":"<div><p></p><div><div><div><div><div><p>Reports to: Retail Store Manager</p><p>Summary of Position:</p><p>Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.</p><p>Front Desk/Reception Primary Duties and Responsibilites:</p><p>**Duties may vary depending on workload, staffing levels and direction from management**</p><ul><li>Responsible for greeting patients upon arrival and performing initial check in</li><li>Assists new patients with questions and required forms</li><li>Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms</li><li>Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms</li><li>Answers incoming phone calls and voice messages</li><li>Responsible for filing admin/patient paperwork and maintaining an organized file system</li><li>Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation</li><li>Reception may be asked to prep phone orders or an order for the next patient in the bud room</li><li>Upon product delivery, assist managers with Transportation Manifests and/or the counting of products</li><li>Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates</li><li>Updates white board which may include staff favorites or running specials</li><li>Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room</li><li>Cleans and sterilizes chop sticks, trimmers, scales and jars</li></ul><br /><p></p><p></p><p>Requirements</p><br /><p></p><ul><li>Must be licensed by the State of Colorado Medical Marijuana Enforcement Division</li><li>Must have friendly, out-going, positive attitude</li><li>Basic computer skills; Excel, Word, Scanning and Uploading documents</li><li>Organizational Skills</li><li>Outstanding Customer Service</li><li>Excellent Communication Skills</li><li>Budtender experience is a plus</li><li>Market Awareness</li></ul><br /><p></p><p>GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits</p></div></div></div></div></div><p></p><br /><p>copy of your resume to <b>[email protected]</b></p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"Denver, CO 80204","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception/234653d2128a097e7b4e433003b88dd5","title":"FRONT DESK / RECEPTION","hash":"234653d2128a097e7b4e433003b88dd5","postingUrl":"https://www.indeed.com/job/front-desk-reception-aed911908ce5fd61"},{"postedOn":"6 days ago","description":"<div><div><p>Urbn Leaf, the new standard in cannabis dispensaries, is looking for a <b>Customer Service Associate </b>to join our team at our location in <b>San Ysidro</b><b>, CA</b>. If you're friendly, reliable, and knowledgeable about all things cannabis - we are looking for you!</p><br /><p></p><p><b>Job Title: </b>Customer Service Associate</p><p><b>Reports to: </b>General Manager, Assistant Managers</p><br /><p></p><p><b>Position Summary:</b></p><p>As a Customer Service Associate for Urbn Leaf, you will be the first point of contact for the company. Our Customer Service Associates are responsible for greeting and checking in guests, taking orders over the phone and online, and fulfilling orders for customer pick-up. Additional duties include providing customer service via telephone, email, and web communication. In order to be successful in this role, you should have excellent verbal and written communication skills to interact clearly with customers, vendors, and other employees and practice proper phone etiquette. We are looking for a detail-oriented individual with a genuine passion for interfacing with people on a day to day basis that will have a \"host\" mentality for all guests entering the dispensary.</p><br /><p></p><p><b>Duties and Responsibilities:</b></p><p>Responsibilities include, but are not limited to:</p><ul><li>Greet and thank guests as they enter and leave the dispensary, ensuring an excellent customer experience</li><li>Customer and patient intake</li><li>Answering phone during operating hours</li><li>Taking orders over the phone and preparing orders for customer express pick-up and delivery</li><li>Responding to reviews and updating online sites i.e. Weedmaps, Google and Yelp.</li><li>Communicating any issues, comments, and/or concerns from customers to shift leads and management</li></ul><br /><p></p><p><b>Qualifications:</b></p><ul><li>Must be 21 years of age or older</li><li>Must have at least 1 year of call center or related experience</li><li>Must be able to accurately input and access information in the POS system, delivery systems, marketing outlets, computers, etc</li><li>Must be comfortable with data entry</li><li>Must have excellent verbal and written communication skills with a strong understanding of phone etiquette</li><li>Must be a hands-on, proactive self-starter</li><li>Must be comfortable learning new skills</li><li>Must be vigilant in monitoring the entire delivery process</li><li>Must provide excellent customer service</li><li>Must be able to meet and uphold all of Urbn Leaf's standards</li><li>Preferred (not required) work experience as host, receptionist, dispatcher or other related customer service positions</li><li>Preferred (not required) one or more years of budtending experience</li><li>Preferred (not required) cannabis industry background or extensive knowledge of the cannabis industry</li></ul><p><b>Skills and Attitudes:</b></p><ul><li>Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multi-tasker with the ability to handle multiple duties and responsibilities.</li><li>Organization skills to keep accurate records and find important information quickly</li><li>Time management skills to prioritize and complete a side variety of tasks throughout the day</li><li>Patience and listening skills to respond appropriately and discover and meet customer needs</li><li>Interpersonal skills to create a pleasant experience for all customers. Must be personable, attentive, and detail oriented</li><li>Must be able to:<ul><li>Perform job functions with attention to detail, speed, and accuracy</li><li>Prioritize and organize</li><li>Be a clear thinker, remain calm, and resolve problems using good judgment</li><li>Follow directions thoroughly</li><li>Understand guest needs</li><li>Work cohesively and professionally with co-workers</li></ul></li></ul><p><b>Education:</b></p><p>Must have one of the following:</p><ul><li>High School diploma or GED</li></ul><br /><p></p><p><b>Certificates, Licenses, and Registrations:</b></p><ul><li>Valid CA identification/proof of residence</li></ul><br /><p></p><p><b>Physical Demands/Requirements</b></p><p>The following are constant demands for this position:</p><ul><li>Must be able to stand/walk for up to 6 hours at a time</li><li>Must be able to lift at least 50 pounds safely and properly, as required</li><li>Ability to work in a stressful, fast-paced environment</li><li>Must be able to work days, nights, holidays and weekends</li><li>Medium work that includes moving objects up to 50 pounds</li></ul><p><b>Environmental Conditions</b></p><ul><li>Occasionally small and/or enclosed spaces.</li></ul><p><b>Equal Employment Opportunity Policy</b></p><p>Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at [email protected]</p></div><p></p></div>","company":{"companyType":"Private/Established","name":"Urbn Leaf","logoUrl":"/logos/urbn-leaf-aac608ef8f930f6e8dcfcc7c9137ab91.png"},"location":{"country":"United States","address":"San Ysidro, CA","city":"San Ysidro","stateProvince":"CA"},"frontendLink":"/job-posting/urbn-leaf/customer-service-associate/beca155e83ec80ed3f979338271d9ff6","title":"Customer Service Associate","hash":"beca155e83ec80ed3f979338271d9ff6","postingUrl":"https://www.indeed.com/job/customer-service-associate-6b7b4acbe142b3d4"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p><b>Technical Help Desk Support</b></p><p><b><i>Job Description Summary: </i></b></p><p>Full-time position for software and hardware support working with our client base in various retail verticals, handled by phone, email and onsite visits.</p><p><b><i>Company Overview: </i></b></p><p>Mariner Business Solutions is a software/hardware reseller focusing on business-to-business applications including network solutions, point of sale solutions, and data managements systems throughout the United States. Mariner handles a diverse customer base from liquor stores, hospital and airport gift shops, dispensaries, garden centers to sporting goods retail stores, and more. Mariner has been in business since 1983 and currently employees 11 people. When joining Mariner Business Solutions, you can expect to work for a company that –</p><ul><li>works in an open and casual office environment in Denver, Colorado.</li><li>Medical coverage provided.</li><li>has an on-campus secure fitness room.</li><li>includes a full kitchen with provided favorite office snacks and drinks.</li><li>Is challenging, professional and fast paced with other engaging team members.</li></ul><p><b><i>Daily Objectives: </i></b></p><ul><li>Responsible for tier 1 and 2 customer support</li><li>Ability to use best practice troubleshooting techniques</li><li>Configuration of desktop software and hardware</li><li>Document and track support calls, hardware and software systems and upgrades</li><li>Remains familiar with standard concepts, practices and procedures within the IT field</li><li>Perform well individually and within a team</li><li>Participate in the weekly Support Center on-call rotation schedule.</li><li>Work with Sales Staff to meet proposal delivery process and service levels</li><li>Travel required, 5% of the time</li><li>Duties, responsibilities and activities may change at any time with or without notice</li></ul><p><b><i>Skillset: </i></b></p><p>*</p><ul><li>Demonstrated experience with Microsoft Office Products</li><li>Strong customer service skills to solve problems in a timely manner</li><li>Effectively manage time</li><li>Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently and physical ability to lift up to 40 lbs</li><li>Desire to learn and earn certifications</li><li>College degree, certification or equivalent work experience</li><li>Minimum of 2 years of similar or related experience</li></ul><p><b><i>Bonus Skills: </i></b></p><p>*</p><ul><li>Network and System Security practices, including WatchGuard and Cisco Meraki devices</li><li>Prior Retail IT Experience</li><li>Cannabis Industry Experience</li><li>Experience on backup software and management</li><li>Expert knowledge in VM</li></ul><p><b><i>Salary: </i></b></p><ul><li>Based on knowledge and experience, $41,600 - $52,000 annual</li></ul><p><b><i>To Apply: </i></b></p><ul><li>Please apply through this posting’s link</li></ul><p>Mariner is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identify, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state and federal law. This policy applies to all aspects of the employment relationship, including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.</p><p>Job Type: Full-time</p><p>Pay: $41,600.00 - $52,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li><li>On call</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Windows: 2 years (Preferred)</li><li>Customer Service: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Mariner Business Solutions","logoUrl":"/logos/mariner-business-solutions-c7337ff240731d9ecf43372692729e2c.jpeg"},"location":{"country":"United States","address":"Denver, CO 80222","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/mariner-business-solutions/technical-help-desk-support/668ebfe711d63a0847a903276f719159","title":"Technical Help Desk Support","hash":"668ebfe711d63a0847a903276f719159","postingUrl":"https://www.indeed.com/job/technical-help-desk-support-a6e48e68d52adb13"},{"employmentType":"Part-time, Permanent","postedOn":"8 days ago","description":"<div><p>Mission Cannabis Store is looking for<br />* Budtender<br />*Cashiers</p><p>**** Full time and part-time positions available</p><p>Successful cashier candidates must have the following:<br />* Be able to pass the security screening process<br />* Be 19 years of age +<br />* Have or be willing to get Selling it Right Certificate</p><p>Email your resume or bring your resume in person to unit 111-32423 Lougheed Hwy Mission BC</p><p>Job Types: Part-time, Permanent</p><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekends</li></ul><p>COVID-19 considerations:<br />All customers and staff must wear masks, all Covid-19 protocols are followed.</p><p>Experience:</p><ul><li>sales: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul><p>COVID-19 precaution(s):</p><ul><li>Personal protective equipment provided or required</li><li>Plastic shield at work stations</li><li>Temperature screenings</li><li>Social distancing guidelines in place</li><li>Sanitizing, disinfecting, or cleaning procedures in place</li></ul></div>","company":{"companyType":"Government","name":"Mission Cannabis Store","logoUrl":"/logos/bc-cannabis-stores-8cdd6b269252ce0dbe9f93a25bedb2b4.jpeg"},"location":{"country":"Canada","address":"Mission, BC","city":"Mission","stateProvince":"BC"},"frontendLink":"/job-posting/mission-cannabis-store/cashier-customer-service/f625efe4b40db24e211d1d6128d299ce","title":"Cashier/Customer Service","hash":"f625efe4b40db24e211d1d6128d299ce","postingUrl":"https://ca.indeed.com/job/cashiercustomer-service-d2aa1c3c70d013fa"},{"employmentType":"Part-time","postedOn":"5 days ago","description":"<div><p><b>Provisioning Center - Receptionist </b></p><p>Addison Wellness Center is a locally owned provisioning center in the Village of Addison. We are looking for friendly, motivated, detail-oriented, and dependable individuals to serve our medical marijuana patients and customers. Our mission is to provide high-quality service and products to our customers, while maintaining impeccable compliance with the State of Michigan.</p><p><b>Essential duties: </b></p><ul><li>Greet visitors upon arrival in a friendly and professional manner</li></ul><ul><li>Perform ID verification and scan information into point-of-sale system</li></ul><ul><li>Accurate entry and maintenance of data into point-of-sale system</li></ul><ul><li>Process transactions</li></ul><ul><li>Proper phone etiquette</li></ul><ul><li>Assist patients with questions via phone and in-person</li></ul><ul><li>Manage visitor log</li></ul><ul><li>Basic cleaning duties of lobby and surrounding work area</li></ul><ul><li>Follow all company policies and procedures</li></ul><ul><li>Other duties assigned by management</li></ul><p><b>Qualifications/Experience: </b></p><ul><li>Must be 21 or over to apply</li></ul><ul><li>High school diploma or General Education Diploma (GED)</li></ul><ul><li>Verifiable references and background check are REQUIRED</li></ul><ul><li>2+ years of customer service experience preferred</li></ul><ul><li>Prior experience in the cannabis industry is a plus</li></ul><ul><li>Outstanding customer service and communication skills</li></ul><ul><li>Flexible schedule</li></ul><ul><li>Ability to work nights and weekends</li></ul><ul><li>Ability to perform in fast-paced environment</li></ul><ul><li>Very detail-oriented</li></ul><p>Job Type: Part-time</p><p>Pay: $12.00 - $13.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekends</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Addison Wellness Center"},"location":{"country":"United States","address":"Addison, MI 49220","city":"Addison","stateProvince":"MI"},"frontendLink":"/job-posting/addison-wellness-center/front-desk-receptionist/0841f0f6b58032258b009947d4a33cad","title":"Front Desk Receptionist","hash":"0841f0f6b58032258b009947d4a33cad","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-e7a14d1171a01911"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p><b>In-Office Only - Fife/Tacoma</b></p><p>The Customer Experience Manager will be on the front lines representing the Custom Cones USA brand - handling everything from questions about our products, troubleshooting order issues, and resolving customer issues with the utmost care and respect. Always creating conversations that place our customers at the center of our business. As a member of our sales team, you'll be instrumental in delivering an extraordinary shopping experience to each and every one of our customers. Our ideal candidate is a master problem solver with a passion for connecting with people and a thoughtful, positive attitude that empowers you to assist our customers every day. The position handles the daily communication to make sure our orders are delivered properly to the customer and that customer is 100% happy. It will not always go perfectly, but this position will be able to clearly communicate with the customer and ensure a positive result.<br />*<br /><b>In-Office Only - Fife/Tacoma</b></p><p>Responsibilities:</p><ul><li>Online sales Customer Support - Present key selling points/features and benefits while focusing on customer questions and issues.</li></ul><ul><li>Deliver transformative customer experiences and develop lasting relationships via phone, chat and email.</li></ul><ul><li>Help educate customers towards purchase and set-up meetings with our sales team.</li></ul><ul><li>Encourage customers to purchase online and/or add-on items where appropriate.</li></ul><ul><li>Work with Fulfillment Center to manage order inquiries, customer ship dates, returns, and inventory. Proactively notify customers of any updates.</li></ul><ul><li>Stay up to date on current and past product lines, service issues, known product issues, product updates, promotions, competitive products and business activities to be a knowledgeable resource for customers.</li></ul><ul><li>Always seek to improve the customer experience by researching best-in-class customer experience programs and providing ongoing inspiration.</li></ul><ul><li>Proactively alert Sales and Marketing teams to negative issues and respond to sales-related questions and comments where appropriate.</li></ul><ul><li>Help maintain &amp; manage customer database/order management</li></ul><ul><li>Assist as needed, with Sales projects or E-commerce initiatives</li></ul><ul><li>Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.</li></ul><p>*</p><p><b>In-Office Only - Fife/Tacoma</b></p><p>*<br />You will be joining a young, fast, and passionate start-up team. Currently, customer experience is managed by the entire team and all customer service inquires get shared by our sales team. This will be the first Custom Experience Manager position with our company and you will be the go-to leader for all things Customer Service. The ideal candidate is eager to start at the ground floor and work their way up to managing a team.<br />*</p><p>*<br />Experience:</p><ul><li>1-2 years experience working in a call center, customer service required</li></ul><ul><li>1-2 years experience in coordinating multiple tasks and information flow within a customer and/or sales environment preferred</li></ul><ul><li>Previous experience in Cannabis industry support, sales, retail or a related role preferred</li></ul><ul><li>1-2 years experience in a B2C e-commerce inside sales support role preferred</li></ul><ul><li>A true passion for helping people and creating positive customer experiences.</li></ul><ul><li>Exceptional written and verbal communication skills.</li></ul><ul><li>A passion for the cannabis industry</li></ul><ul><li>Excellent interpersonal skills, with the ability to interact with all levels of employees.</li></ul><ul><li>Knowledge of relevant computer applications</li></ul><ul><li>Highly organized with a focus on execution, problem solving, and improving processes.</li></ul><ul><li>Motivated self-starter with high efficiency work style.</li></ul><ul><li>CRM platform experience is preferred</li></ul><p>*</p><p><b>In-Office Only - Fife/Tacoma</b></p><p>Job Type: Full-time</p><p>Pay: $45,000.00 - $55,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Tacoma, WA (Preferred)</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service or Sales: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Custom Cones USA","logoUrl":"/logos/custom-cones-usa-392a91e7c17e2030ed4533aad8d3ee49.png"},"location":{"country":"United States","address":"Tacoma, WA 98424","city":"Tacoma","stateProvince":"WA"},"frontendLink":"/job-posting/custom-cones-usa/customer-service-manager-head-of-customer-experience/daa99616f98011ef159b384c2cffb30f","title":"Customer Service Manager - Head of Customer Experience","hash":"daa99616f98011ef159b384c2cffb30f","postingUrl":"https://www.indeed.com/job/customer-service-manager-head-of-customer-experience-fa94bb5115bcc503"},{"postedOn":"5 days ago","description":"<div><div><p><b>THE OPPORTUNITY</b></p><p>The Senior Customer Consultant will partner with the Dispensary Manager and Shift Supervisors to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Senior Customer Consultant should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.</p><ul><li>Follow and uphold established policies for sales and customer service to ensure customer satisfaction</li><li>Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team</li><li>Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager</li><li>Assist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently</li><li>Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:</li><li>Correct cash handling and discount application</li><li>Verification of proper paperwork, documentation, and ID for customers</li><li>Security measures and safety compliance</li><li>Maintenance of an organized and clean store</li><li>Support for open communication with the management team and other coworkers</li><li>Reporting of team member issues or customer situations</li><li>End of day daily update e-mails</li><li>Opening and closing duties</li><li>Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:</li><li>Lead in the onboarding and training of new Customer Consultants in partnership with the Store Manager</li></ul><p><b>EDUCATION &amp; EXPERIENCE</b></p><ul><li>High School diploma or General Education Development (GED) required</li><li>Associate or Bachelor’s degree in any field preferred</li><li>Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality</li><li>Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience</li><li>Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.</li><li>High-level critical thinking, attention to detail, mathematical, language, and reasoning skills</li><li>Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling</li></ul><p><b>PHYSICAL REQUIREMENTS</b></p><ul><li>Constantly perform desk-based computer tasks</li><li>Frequently sitting and standing</li><li>Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds</li><li>Occasionally Twist/bend/stoop/squat, kneel/crawl</li><li>Must be able to work a flexible schedule to include weekends and holidays</li><li>Complete any needed assistance including oversight and coverage outside of the assigned region as required</li><li>An environment with moderate to loud noise level</li></ul><p><b>OTHER DUTIES</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice</p><p>The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.</p><p>We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, and Paid Time Off.</p><p></p><p>0egrptyxQR</p></div></div>","company":{"companyType":"Public/Established","name":"Jushi","logoUrl":"/logos/jushi-ed6167aca579d7078b5dae7a1c6fbaac.png"},"location":{"country":"United States","address":"Sauget, IL","city":"Sauget","stateProvince":"IL"},"frontendLink":"/job-posting/jushi/senior-customer-consultant/6723ce83daa843e9f4c30e2793d7faa9","title":"Senior Customer Consultant","hash":"6723ce83daa843e9f4c30e2793d7faa9","postingUrl":"https://www.indeed.com/job/senior-customer-consultant-fddc772f94d6612f"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>JOB DESCRIPTION</b></p><p>The Intake Position is the initial first point of contact for our Dispensaries. So, you set the tone! It is imperative that all patients and customers are greeted, both in-person and over-the-phone, with a positive and warm welcome. Must have strong customer service skills, a great outgoing attitude, along with a stellar work ethic. The Intake team member is also responsible for the cleanliness of the front desk and lobby area.</p><p><b>RESPONSIBILITIES</b></p><p>· Provide the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality</p><p>· Process-in patients and customers by validating identification and enter information securely entered in our POS system</p><p>· Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files</p><p>· Provide all new patients/customers with a brief explanation of services</p><p>· Become well-educated with all cannabis products offered and/ or be willing to learn</p><p>· Must be educated on all marijuana and products offered</p><p>· Manage all visitor access of vendors, contractors, etc., partnered with the Store Manager or Assistant Manager</p><p>· Act as liaison to all departments on security needs</p><p>· Motivated to learn and execute new tasks during downtime</p><p>· All other duties as assigned</p><p><b>SKILLS/ABILITIES REQUIRED</b></p><p>· Organization</p><p>· Top-notch customer service skills</p><p>· Close attention to detail</p><p>· Time management skills</p><p>· Excellent telephone skills</p><p>· Excellent communication</p><p>· Teamwork</p><p>Job Type: Full-time</p><p>Pay: $13.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>Agent Card by the CCB (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"TDNV"},"location":{"country":"United States","address":"Las Vegas, NV 89118","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/tdnv/intake-customer-service/9e4af91b337708e0d9d9e4dff8c1bd6d","title":"Intake | Customer Service","hash":"9e4af91b337708e0d9d9e4dff8c1bd6d","postingUrl":"https://www.indeed.com/job/intake-|-customer-service-b98177ffc161341d"},{"postedOn":"4 days ago","description":"<div><div><p><b>Job Description</b></p><p><b>Is this job for you?</b></p><p>We are a rapidly expanding team looking for motivated individuals to help us grow and improve our customer experience workflow. The right candidate for this role will be someone who is technologically savvy and comfortable communicating directly with customers via phone and email. The right candidate will also have strong writing and analytical skills to efficiently solve customer issues. This individual will be a core part of our customer experience team and should feel comfortable working with multiple systems and providing recommended changes to processes as she/he sees fit.</p><p><b>Key Responsibilities:</b></p><ul><li>Communicate with customers via email, phone and other channels as needed (i.e. live chat, google business, fb messenger, etc.)</li><li>Your primary job duty is to focus on customer satisfaction. You will work closely within the CX team to determine customers' needs and efficiently provide direct support or information to customers as needed.</li><li>You will be responsible for facilitating customer orders over the phone and be proactive with implementing service improvements.</li><li>You will work alongside our dispensary/retail teams from across the state using our ordering platform and internal communication tools to provide the best service possible to our customers.</li><li>Learn and utilize all internal systems: CRM, Point of Sale, Woocommerce, Appointment Scheduling, Company-Wide Chat.</li><li>Participate in weekly knowledge sessions and touch-bases with our front office manager to learn customer service techniques as well as upcoming consumer-facing service changes at the business.</li><li>You will come to understand our customer journey and support workflow, current trends in cannabis regulations and products in New York, and best practices around ensuring customer satisfaction.</li><li>Collecting and acting upon customer perceptions of the Etain brand (including products, services, and personnel) is invaluable to our business. You will help us improve our customer experience, operations, product designs, marketing, and tech stack by providing detailed notes and feedback from customer interactions.</li></ul><p><b>Must-have qualifications include:</b></p><ul><li>People/Relationship-Oriented but with an analytical bent</li><li>Excellent written and verbal communication skills</li><li>Technologically savvy; you will be working across multiple systems and must be comfortable with data entry and the use of modern communication platforms</li><li>Ability to communicate articulately, confidently and professionally with customers</li><li>Ability to utilize active listening skills in order to take control and resolve challenges at hand</li><li>Adapt quickly to changing customer expectations and needs as well as internal processes</li><li>Ability to work autonomously and productively in a fast-moving environment</li><li>Jack of all trades; someone willing to learn and collaborate with different departments</li><li>Creative and critical thinker</li><li>Reliable, friendly, a true team-player and self-starter with a strong work ethic</li><li>Excellent attention to detail</li><li>Interest in and knowledge of retail a plus</li></ul><p><b>About us</b></p><p>Etain Health is New York's only family-run, women owned and operated medical marijuana company. We are committed to manufacturing clean, safe, and consistent medical marijuana products for the patients of New York State.</p><p>Etain was founded in honor of the matriarch of our family, Frances “Granny Fanny” Keeffe: during her battle with ALS we saw first-hand the strength and comfort that medical marijuana could provide.</p><p>Our mantra, “Take a moment with Etain”, embodies the spirit and belief that our company meets the diverse needs of our community by delivering the highest quality and purest products. We want our customers to feel good about investing in their health and wellbeing.</p><p>Etain was one of the original five licensees in New York in 2015 and now has dispensaries in Yonkers, Kingston, Syracuse and a flagship in Midtown East in New York City.</p><p>We believe the future of cannabis is diverse, and we execute every day on making that future a reality by doing things differently and fostering diversity and inclusion in the cannabis space.</p><p>Our passionate, women-led organization shares a singular goal: to deliver on our promise of simplicity, care, and trust.</p></div></div>","company":{"companyType":"Private/Growth","name":"Etain Health","logoUrl":"/logos/etain-health-5dcdc38aa7d731d7e4ee1d2f0eca3582.jpeg"},"location":{"country":"United States","address":"Brewster, NY","city":"Brewster","stateProvince":"NY"},"frontendLink":"/job-posting/etain-health/customer-experience-cx-associate/cc3507f43f35e09f2b195a9a96081dad","title":"Customer Experience (CX) Associate","hash":"cc3507f43f35e09f2b195a9a96081dad","postingUrl":"https://www.indeed.com/job/customer-experience-cx-associate-f3bbb3183f0c6118"}]