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Customer Service Representative

Doctor Love and Hemp City Mission, BC Part-time, Permanent
Apply Now Copy link

Doctor Love and Hemp City is a successful, privately owned business. It was first established is 2001. We offer the best selection of top quality products, best level of customer service, as well as the best product knowledge. We pride ourselves in winning 1st place for 4 consecutive years of Readers Choice for best adult store in the city of Kamloops. We are looking for a PART TIME SALES ASSOCIATE who is customer service focused at our Mission location. We are hiring for 2 positions right now. Both positions must be available to work evenings and weekends. We have a set schedule and the right candidate will be able to work that schedule weekly.


  • Passionate about Customer Service
  • Great Communication Skills
  • Positive Attitude and eagerness to learn
  • Must speak and write fluently in English


  • Must be available Evenings, Weekends, Holidays
  • Open availability for day coverage


  • Full sales training
  • Great Employee Discount
  • Great Company Culture
  • Sales Incentives

To apply please respond to the listing with your resume and cover letter.
Part time hours 20 hours per week

Part-time hours: 20 per week

Job Types: Part-time, Permanent

Salary: From $15.20 per hour

Additional pay:

  • Bonus pay


  • Store discount


  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • On call
  • Weekend availability


  • sales: 1 year (preferred)
  • customer service: 1 year (preferred)

Work remotely:

  • No
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We have a set schedule and the right candidate will be able to work that schedule weekly.</p><p><b>ATTRIBUTES</b></p><ul><li>Passionate about Customer Service</li><li>Great Communication Skills</li><li>Positive Attitude and eagerness to learn</li><li>Must speak and write fluently in English</li></ul><p><b>SCHEDULE</b><br /><b>PART TIME UP TO 20 HOURS A WEEK</b></p><ul><li>Must be available Evenings, Weekends, Holidays</li><li>Open availability for day coverage</li></ul><p><b>REWARDS</b></p><ul><li>Full sales training</li><li>Great Employee Discount</li><li>Great Company Culture</li><li>Sales Incentives</li></ul><p><b>APPLICATION</b><br />To apply please respond to the listing with your resume and cover letter.<br />Part time hours 20 hours per week</p><p>Part-time hours: 20 per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Mission, BC","city":"Mission","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/d41284fc180cc913f43f5a12853f7ff0","title":"Customer Service Representative","category":"Retail","hash":"d41284fc180cc913f43f5a12853f7ff0","postingUrl":"https://ca.indeed.com/job/customer-service-representative-95a9f9ad258c73ec"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>Silver Streak Solutions</b> is committed to offering the best value and service in the Cannabis industry, we call this the Green Promise.<br />A Customer Care Representative is the first point of contact many customers will have with our company. This individual is mainly<br />responsible for taking orders, engaging the customer in a friendly and professional manner, explaining the service and product and<br />logging complaints and concerns.</p><p><b>Essential Functions: </b></p><ul><li>Provide exceptional customer service by phone, text and on all platforms to interact efficiently.</li><li>Answer incoming customer calls and take appropriate action</li><li>Provide customers with product and service information</li><li>Process orders, forms, and applications</li><li>Accurately enter new customer profiles information, update existing customer information and document all call notes in CRM</li><li>Manage, Log, and resolve customer complaints and follow resolution procedures</li><li>Adhere to pricing adjustment protocols</li><li>Ability to multi-task, prioritize and stay on task effectively</li><li>Maintain strict confidentiality in compliance with HIPPA guidelines</li><li>Adhere to department Standards Operating Procedures. (SOP)</li><li>Perform all other duties as assigned</li></ul><p><b>Requirements and Qualifications: </b></p><ul><li>Must be a minimum of 21 years of age</li><li>High school diploma or GED required</li><li>1+ year Customer Service or Call Center experience preferred</li><li>Ability to work evenings, weekends and overtime when needed</li><li>Must pass any and all required background checks</li><li>Excellent verbal and written communication skills</li><li>Ability to establish and maintain effective working relationships with all employee</li><li>Maintain compliance with all company policies and procedures</li><li>Ability to learn, understand and maintain knowledge of the different types of software and communication methods used by the Company</li><li>Ability to use initiative and independent judgment appropriately, keeping in mind management expectations</li><li>Ability to establish and maintain effective working relationships with all employee</li><li>Experience with mobile applications &amp; devices, computer software, PC, general office equipment</li><li>Ability to effectively communicate with internal and external customers via any/or all Communication platforms i.e.; phone, email, text etc.</li><li>Ability to learn, understand and maintain knowledge of industry specific products and product specifications.</li></ul><p><b>Competencies: </b><br />Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.</p><p><b>Physical Requirements: </b><br />The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</p><p><b>Work Environment: </b><br />This job operates in a typical office environment and is subject to hot and cold temperatures and sometimes without natural light. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, printers and fax machines. Consistent moderate background noise level due to equipment, other persons talking, etc.</p><p>SILVERSTREAK SOLUTIONS and Unrivaled Brands, Inc. is an equal opportunity employer. At SILVERSTREAK SOLUTIONS and Unrivaled Brands, Inc., we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.</p><p>Job Type: Full-time</p><p>Pay: $16.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Evening shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Are you at least 21 years or older?</li></ul><p>Work Location: One location</p></div>","company":{"name":"Unrivaled Brands, Inc."},"location":{"country":"United States","address":"Sacramento, CA 95811","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/unrivaled-brands-inc/customer-care-representative/dc7ef9abf6c55f53e99d60dc510cd7b4","title":"Customer Care Representative","category":"Retail","hash":"dc7ef9abf6c55f53e99d60dc510cd7b4","postingUrl":"https://www.indeed.com/job/customer-care-representative-a2cd1a38e75c85fa"},{"salaries":[{"salaryStart":"$35k","salaryEnd":"$140k","currency":"US","source":"ZipRecruiter","position":"Management Consulting","type":"per year","url":"https://www.ziprecruiter.com/Salaries/How-Much-Does-a-Management-Consulting-Make-a-Year-in-Reno,NV"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p><b>Job Description</b></p><p>Guest Consultants are the key to our success - connecting personally with our guests and helping them on their desired path towards well-being through the power of cannabis. You'll become a master of our menu inside and out, allowing you to help anyone who walks through our doors with the perfect product and consumption recommendation</p><p><b>You are:</b></p><p>• Friendly and upbeat</p><p>• Eager to learn and stay up to date on new products and industry news</p><p>• Detail oriented</p><p>• Passionate</p><p>• An effective communicator</p><p>• Flexible and adaptable in a fast growing/ ever changing industry</p><p><b>What you'll do:</b></p><p>• Educate guests on products, consumption methods, and safety</p><p>• Provide safe, effective, and personalized recommendations</p><p>• Keep our space tidy, properly stocked, and welcoming</p><p>• Ensure compliance standards are being met in all your shift duties - from verifying proper paperwork to accurate Point of Sale system usage to proper cash handling and more</p><p>• Contribute to the overall operations of the store, helping to ensure everything runs correctly and smoothly</p><p>• Be a team player who promotes a positive and collaborative work environment</p><p>• Adhere to your scheduled hours/days</p><p><b>What you'll need:</b></p><p>• 1+ year of customer service experience; specialty customer-facing retail experience preferred</p><p>• High school diploma, or equivalent</p><p>• Experience with POS systems</p><p>• Consistent demonstration of excellent customer service skills</p><p>• Ability to use standard office tech - email, spreadsheets, database management</p><p>• Knowledge of applicable federal, state and local industry laws and regulations</p><p><b>What you'll get:</b></p><p>• Education and training</p><p>• Employee discount</p><p>• Option to participate in a 401k program</p><p>• Occasional free merchandise</p><p>Additional Requirements + Working Conditions</p><p>• Must be 21 years or older</p><p>• Must pass any and all required background checks</p><p>• Possess valid driver's license or state ID</p><p>• Must be and remain compliant with all legal or company regulations for working in the industry</p><p>• You will be regularly required to perform grasping, talking, hearing, seeing and repetitive motions</p><p>• You must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance)</p><p>• You day may include sitting or standing for extended periods of time</p><p>• You may be required to work in varying and sometimes adverse weather conditions</p><p>Note: Green Thumb will be operating in accordance with the Biden Administration's . The plan requires employees of all businesses with 100 or more employees to be fully vaccinated or require weekly testing for unvaccinated employees by January 4, 2022.</p><p>As an employer of more than 100 employees, Green Thumb will be operating in accordance with the Biden Administration's should the mandate take effect.</p><p>Category</p><p>First-Line Supervisors of Office and Administrative Support Workers</p><p><b>Experience</b></p><p>1 to 20+ years</p><p>Job type</p><p>Full time</p></div>","company":{"website":"gtigrows.com","companyType":"Public/Established","name":"Green Thumb Industries","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"Sparks, NV, USA","city":"Sparks","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb-industries/guest-consultant/56d70c0e366c37319bd917fcbdab8c6b","title":"Guest Consultant","category":"Manufacturing","hash":"56d70c0e366c37319bd917fcbdab8c6b","postingUrl":"https://www.snagajob.com/jobs/678509589","salary":"$35k - $140k"},{"salaries":[{"salaryStart":"$18k","salaryEnd":"$28k","currency":"US","source":"Glassdoor","position":"Sales Associate/Cashier","type":"per year","url":"https://www.glassdoor.com/Salaries/claremore-sales-associate-cashier-salary-SRCH_IL.0,9_IC1137007_KO10,33.htm"},{"salaryStart":"$29k","salaryEnd":"$32k","currency":"US","source":"Zippia","position":"Retail Sales Associate/Cashier","type":"per year","url":"https://www.zippia.com/retail-sales-associate-cashier-jobs/salary/"},{"salaryStart":"$8.70","salaryEnd":"$14.80","currency":"US","source":"PayScale","position":"Customer Service Cashier","type":"per hour","url":"https://www.payscale.com/research/US/Job=Customer_Service_Cashier/Hourly_Rate/cbeb37a0/Customer-Service"}],"employmentType":"Part-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>Crown Cannabis has an immediate opening for a budtender who will be responsible for providing outstanding customer service while supporting the day to day operations of a retail dispensary. (16-24Hrs a week) Essential Duties and Responsibilities Provide and promote exceptional customer service and offer positive resolutions to challenges and complaints from customers Generate sales through customer interaction and suggestive selling Prevent asset loss through proper zoning and floor awareness Effectively perform register transactions without errors or shortages Adhere to store visual directives, maintenance standards, and cleanliness standards Consistently exemplify a teamwork attitude with management and coworkers to improve personal and store performance Communicate effectively with management and coworkers concerning business issues and opportunities Comply with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment Support the Store Management team in driving and maximizing store sales, controlling and minimizing shrink to achieve store goals Qualifications: High school or equivalent 21 years old Work a schedule reflective of availability established at the time of hire which includes weekends, Nights and holidays.(open availability) Reliable transportation Physical Requirements and Work Environment: Must be able to lift up to a maximum of 50 lbs. occasionally without assistance Frequent walking, talking, hearing, use of hands; standing for extended periods of time, occasional sitting, reaching with hands and arms, balancing, stooping, kneeling, bending and crouching Job Type: Part-time Pay: From $9.00 per hour Benefits: Employee discount Schedule: Day shift Holidays Monday to Friday Night shift Weekend availability Supplemental Pay: Tips Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Required) Work Location: One location Work Remotely: No Work Location: One location</p></div>","company":{"name":"Crown Cannabis"},"location":{"country":"United States","address":"Broken Arrow, OK, USA","city":"Broken Arrow","stateProvince":"OK"},"frontendLink":"/job-posting/crown-cannabis/customer-service-associate-cashier/ad72e87f41d4a25263d62c756a83d2e0","title":"Customer Service Associate/Cashier","category":"Retail","hash":"ad72e87f41d4a25263d62c756a83d2e0","postingUrl":"https://www.recruit.net/job/customer-service-associate-jobs/8ACDED214CADBA4A","salary":"$18k - $28k"},{"salaries":[{"salaryStart":"$30k","salaryEnd":"$53k","currency":"US","source":"Glassdoor","position":"Dispatcher","type":"per year","url":"https://www.glassdoor.com/Salaries/sacramento-dispatcher-salary-SRCH_IL.0,10_IM747_KO11,21.htm"},{"salaryStart":"$29k","salaryEnd":"$54k","currency":"US","source":"ZipRecruiter","position":"Truck Dispatcher","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Truck-Dispatcher-Salary-in-Sacramento,CA"},{"salaryStart":"$37k","salaryEnd":"$66k","currency":"US","source":"Salary.com","position":"Dispatcher","type":"per year","url":"https://www.salary.com/research/salary/benchmark/dispatcher-salary/sacramento-ca"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>• Title: Customer Service Representative -Cannabis Delivery Dispatcher</p><p>• Primetiming is a licensed medical and recreational cannabis delivery service in Sacramento.</p><p>• We are currently seeking professional and aspiring employees to join the family</p><p>• we strive to consistently deliver an above and beyond customer experience through our more than exceptional customer service practices, combined with state-of-the-art applications and procedures.</p><p>• If you are an energized and engaged self-starter looking for an opportunity to excel and grow within an exciting company, wed like to meet you.</p><p>• Cannabis experience is required.</p><p>• Must have a strong desire to grow professionally and personally</p><p>• Make timely order taking and order assignment to drivers.</p><p>• Evaluate customer needs</p><p>• Technically proficient with CRM systems</p><p>• Excellent interpersonal skills</p><p>• Excellent verbal and written communications skills</p><p>• Must always strive to exceed expectations</p><p>• Positive, goal-oriented demeanor</p><p>• A true team player willing to roll up your sleeves and do what needs to be done to succeed</p><p>• Ability to work autonomously and take ownership</p><p>• Able to create, maintain and build professional relationships and rapport</p><p>• Process customer orders.</p><p>• Verify identity, make an accurate order and or make accurate order change, capture customer information into point of sale and other related customer information.</p><p>• Ability to use simple arithmetic</p><p>• Provide exceptional customer service by phone, text and computer</p><p>• Ensure customers' concerns and/or questions are solved and answered promptly and efficiently.</p><p>• Communicate customer requests and/or problems to a manager when needed.</p><p>• Maintain the strictest confidentiality in compliance with HIPAA guidelines to ensure the protection of both the individual and businesses assets.</p><p>• Perform other related work as required.</p><p>• Maintaining an excellent patient experience</p><p>• Adhering to company policies and procedures</p><p>• Ability to adhere to the highest customer service standards at all times.</p><p>• Ability to communicate clearly, honestly and effectively with customers and staff.</p><p>• Personal knowledge of various cannabis products, to help educate customers and any potential consumers.</p><p>• Ability to perceive and meet the needs of customers and staff without direction.</p><p>• Strong problem solving, customer service and interpersonal skills.</p><p>• Must possess a high degree of personal ownership and accountability.</p><p>• Demonstrate an exceptional level of organization, patience and flexibility.</p><p>• Work may require prolonged sitting, standing, some bending, stooping and stretching.</p><p>• Requires hand-eye coordination and manual dexterity sufficient to operate a motor vehicle and basic office equipment.</p><p>• Requires normal range of hearing.</p><p>• Work is performed in a retail location, warehouse.</p><p>• MUST be 21 or older to work in the cannabis industry with valid drivers license.</p><p>• MUST pass a Live Scan fingerprint background check (requirement of cannabis industry)</p><p>• MUST have a clean background.</p><p>• 2 years of vocational and or accredited college courses recommended</p><p>• Willing to work weekends</p><p>• 2+ years experience in logistics, sales, management and or operations recommended</p><p>• Understanding of cannabis, medicine, sales, marketing, team-building</p><p>• Excellent customer service, communication, dependability.</p><p>• Strong multi-tasking ability, problem-solving, creating efficient processes</p><p>• Excellent organization and time-management skills</p><p>• Passionate and enthusiastic about cannabis, sales, education, marketing and relationships</p><p>• Strong interpersonal skills and customer service background preferred</p><p>• Student mentality with a hunger for continual growth and challenges</p><p>• Works well with others, is a team-player, cool under pressure and makes it happen</p><p>• At least 6 months of related experience and/or training utilizing strong customer service skills; or equivalent combination of education and experience.</p><p>• Must have experience working in a fast-paced work environment.</p><p>• Must have strong attention to detail and exceptional customer service skills</p><p>• Proficiency in Microsoft Office and Google Platforms, basic data entry.</p><p>• Metric experience a plus</p><p>• Must be able to effectively communicate in English, both verbally and written</p><p>• Minimum 21 years of age</p><p>• Workplace perks such as coffee, snacks, employee discounts from dispensary.</p><p>• Please include your social media handles; LinkedIn, Instagram, Facebook, twitter.</p><p>• All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.</p><p>• Available shifts and compensation: We have available shifts all days of the week.</p><p>• Compensation depends on your experience.</p><p>• Job Type: Part-time</p><p>• Pay: $12.25 - $15.00 per hour</p><p>• Job Types: Full-time, Part-time, Contract</p><p>• Pay: $15.00 - $17.00 per hour</p><p>• Monday to Friday</p><p>• Dispatching: 1 year (Preferred)</p><p>• Work Location: One location</p></div>","company":{"name":"Primetiming"},"location":{"country":"United States","address":"Sacramento, CA, USA","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/primetiming/dispatcher-customer-service/80f4ab1a0a2293f307249a849334754f","title":"Dispatcher / Customer Service","category":"Retail","hash":"80f4ab1a0a2293f307249a849334754f","postingUrl":"https://jobsearcher.com/j/dispatcher-customer-service-at-primetiming-in-sacramento-ca-aG7WWjb","salary":"$30k - $53k"},{"employmentType":"Full-time","function":["Supply Chain & Logistics"],"postedOn":"6 days ago","description":"<div><p>Gage Cannabis, Co (USA) is on a mission to become the leader in the cannabis segment for Cultivation, Processing and Provisioning. We strive for the highest standards in social responsibility and ethical business practices. The company's world-class cannabis team produces indoor cannabis that is grown in small batches with a focus on premium quality. Gage is currently seeking an experienced customer service candidate to oversee the customer delivery experience at our Ferndale location. Successful candidates will have a natural proclivity for solving problems and genuine interest in resolving issues. Gage seeks to provide an exemplary, customer-first focused delivery program. The Delivery Customer Service Representative will be a critical component of this endeavor. RESPONSIBILITIES Contact customer after order is placed Combat any customer issues Address any missing documentation Create orders on point of sales terminal Dispatch drivers Close orders when deliveries are complete Play an impactful role in achieving our delivery efficiency goal All other duties as assigned QUALIFICATIONS Must be over 21 years of age Must be available to work Wednesday - Sunday 11:00am - 7:30pm 2 years customer service experience - Required Expert knowledge of Microsoft Office suite Strong written and oral communication skills Must have accountability, proactive behavior, and strong attention to detail Ability to collaborate with others Full-Time; Salary based on experience and successful interview. Gage USA is an Equal Opportunity Employer and is committed to conduct all its activities in a barrier-free and inclusive manner. We thank all candidates for their interest in Gage USA; however, only successful applicants will be contacted for an interview</p></div>","company":{"companyType":"Private/Established","name":"Gage Cannabis","logoUrl":"/logos/gage-usa-1bfd2622c2570e8757017ac0b9d1b0e4.jpeg"},"location":{"country":"United States","address":"Ferndale, MI, USA","city":"Ferndale","stateProvince":"MI"},"frontendLink":"/job-posting/gage-cannabis/delivery-customer-service-representative/fee7919003bf74db65815feebbe1f03d","title":"Delivery Customer Service Representative","category":"Agriculture & Farming","hash":"fee7919003bf74db65815feebbe1f03d","postingUrl":"https://www.recruit.net/job/customer-service-representative-jobs/F785420131EB3473"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p><b>CUSTOMER SERVICE REPRESENTATIVE</b></p><p>DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Rep to join our growing team of dedicated cannabis enthusiasts!</p><p>The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates will be working in Oakland and there is no remote work available.</p><p><b>*</b><b>MUST BE AT LEAST 21 YEARS OLD</b></p><p>*Customer service is what separates the best from the rest.</p><p>*Upward mobility opportunity for exemplary employees.</p><p>Responsibilities</p><p>- Executes the Smoakland way sales strategy through prospecting calls and inbound inquiries.</p><p>-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.</p><p>-Answering all review's on weedmaps, and updating daily call logs from our different advertising platforms</p><p>-Cultivates customer relationships and manage account needs on an individual basis</p><p>-Maintains accurate records of all new and existing clients.</p><p>- and product knowledge as it relates to the menu and cannabis trends.</p><p>-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients</p><p><b>-*</b>This is a busy call center - Multitasking, computer skills, words per minute, ability to track several tasks at once is critical to your success*.</p><p>Requirements</p><p>-Minimum two years’ experience in sales and or customer service.</p><p>-Strong understanding of customer service needs.</p><p>-Great organization skills, in office and digitally.</p><p>-Ability to set and execute goals promptly.</p><p>-Understanding of sales and performance metrics.</p><p>-Strong work ethic and ability to work unsupervised.</p><p>-Excellent verbal and written communication skills with clients and coworkers.</p><p>-Problem-solving &amp; negotiation skills.</p><p>-Positive attitude with the desire to be part of an exciting expanding company.</p><p>Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMDs Team, to the email on this posting.</p><p><b>Job Types: Full-time, Part-time</b></p><p><b>Pay: $18.00 per hour</b></p><p><b>Medical, Dental and Vision Benefits Package</b></p><p>Job Type: Part-time</p><p>Pay: From $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid training</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Evening shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Overtime</li><li>Weekend availability</li></ul><p>Ability to commute/relocate:</p><ul><li>Oakland, CA: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"DeliverMD"},"location":{"country":"United States","address":"Oakland, CA 94621","city":"Oakland","stateProvince":"CA"},"frontendLink":"/job-posting/delivermd/customer-service-representative/fd913fea9d677396de7191efcadfab0d","title":"Customer Service Representative","category":"Information Technology & Services","hash":"fd913fea9d677396de7191efcadfab0d","postingUrl":"https://www.indeed.com/job/customer-service-representative-accfd498e7d6108b"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"6 hours ago","description":"<div><p><b>About us</b></p><p>Billings Alternative Wellness provides medical cannabis cards to qualifying Montana residents, both online and in person</p><p>Billings Alternative Wellness is now hiring for a part time front desk position. This position is fast paced, fun and flexible</p><p>The right candidate must like working with people, have some customer service experience, be organized and available to work approximately 25 hours a week, weekdays will vary. No weekends!</p><p>All training provided.</p><p>Pay depends on experience</p><p>Job Type: Part-time</p><p>Pay: $13.00 - $16.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>No weekends</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Preferred)</li><li>Medical terminology: 1 year (Preferred)</li><li>Computer skills: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Billings Alternative Wellness"},"location":{"country":"United States","address":"Billings, MT 59101","city":"Billings","stateProvince":"MT"},"frontendLink":"/job-posting/billings-alternative-wellness/front-desk-patient-coordinator/869d172f930886ad778824c96b7ad3dd","title":"Front Desk Patient Coordinator","category":"Medical & Healthcare","hash":"869d172f930886ad778824c96b7ad3dd","postingUrl":"https://www.indeed.com/job/front-desk-patient-coordinator-9db44d9f47873321"},{"salaries":[{"salaryStart":"$13","salaryEnd":"$14","currency":"US","source":"Glassdoor","position":"Customer Service REp","type":"per hour","url":"https://www.glassdoor.ca/Hourly-Pay/Professional-Staffing-Group-Customer-Service-REp-Boston-Hourly-Pay-EJI_IE522873.0,27_KO28,48_IL.49,55_IM109.htm"},{"salaryStart":"$22k","salaryEnd":"$36k","currency":"US","source":"Mint - Intuit","position":"Direct Support Professional","type":"per year","url":"https://mint.intuit.com/salary/direct-support-professional/ri"},{"salaryStart":"$26k","salaryEnd":"$38k","currency":"US","source":"ERI Economic Research Institute","position":"Direct Support Professional","type":"per year","url":"https://www.erieri.com/salary/job/direct-support-professional/united-states/new-hampshire/nashua"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>FULL HARVEST MOONZAppointment Onlyfor Full Harvest Moonz.Adult use cannabis dispensary looking to hire local,highly motivated, team oriented professionals.Training provided.Full/Part time positions.Benefits available. Please [email protected] schedule an appointment.</p></div>","company":{"name":"Full Harvest Moonz"},"location":{"country":"United States","address":"Haverhill, MA, USA","city":"Haverhill","stateProvince":"MA"},"frontendLink":"/job-posting/full-harvest-moonz/customer-service-professionals/dcef68b3d1b5344f46dedf50428fe2cb","title":"Customer Service Professionals","category":"Retail","hash":"dcef68b3d1b5344f46dedf50428fe2cb","postingUrl":"https://us.trabajo.org/job-982-20211124-25996bac717af89f451e2d3d332dae66","salary":"$13 - $14"},{"salaries":[{"salaryStart":"$13","salaryEnd":"$14","currency":"US","source":"Glassdoor","position":"Guest Consultant","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/Essence-Cannabis-Dispensary-Guest-Consultant-Las-Vegas-Hourly-Pay-EJI_IE1996319.0,27_KO28,44_IL.45,54_IM477.htm"}],"employmentType":"Part-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>The Role</p><p>Essence Vegas announces the invitation to submit resumes/CV's for the position of Part-Time Guest Consultant. Processing of candidates will occur throughout the year on an ongoing basis. The pool of candidates from this recruitment may be used to fill vacancies for the classification of Part-Time Guest Consultant for up to one (1) year</p><p>Our Guest Consultants provide excellent customer service and knowledgeable information on cannabis products to patients and guests. Strives to provide a superior patient experience for all guests at Essence Dispensary.</p><p><b>Responsibilities</b></p><p>• Responsible for patient data, paperwork, and upkeep.</p><p>• Coordinates with the General Manager and Dispensary Manager on operating and inputting into the Essences EVS system.</p><p>• Maintains accurate records of patient’s identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.</p><p>• Records, arranges, and packages patient orders.</p><p>• Maintains an organized environment and facility appearance.</p><p>• Welcomes patients and caregivers as they enter the facility.</p><p>• Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.</p><p>• Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the EVS system and with the State’s system when implemented.</p><p>• Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.</p><p>• Responds to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.</p><p>• Maintains a basic understanding of the medicine, products, and services provided at Essence.</p><p>• Educates patients and caregivers on the processes of registration, renewals, lost registration documents, etc.</p><p>• Communicates with patients and caregivers about their personal goals in using medical marijuana and provide educational materials and resources for patients and caregivers as needed.</p><p>• Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Nevada.</p><p><b>Qualifications</b></p><p>• A minimum of two (2) years of cash handling, customer service experience is required. Ideal candidates will have worked directly in a retail environment.</p><p>• Previous experience working in a cannabis retail setting is preferred. • Basic to intermediate understanding of cannabis products, different strains and medical benefits of cannabis use is required</p><p>• Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. • Proven ability to accurately record data.</p><p>• Ability to answer a multi-phone line system.</p><p>• Strong attention to detail with ability to work in a fast paced, high-stress environment.</p><p>• High integrity and honesty.</p><p>• Proficiency in windows-based software and internet navigation.</p><p>• Ability to stand, reach, bend, and crouch repetitively over an extended period of time.</p><p>• Ability to work in ever changing physical conditions.</p><p>• Ability to lift up to 25 lbs at a time.</p><p>• Knowledge of medical marijuana policies and laws.</p><p>• Ability to work independently with little to no supervisor or as part of a team is required.</p><p>• Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.</p><p>• Must be 21 years of age or older</p><p>Additional Requirements</p><p>• Note: Green Thumb will be operating in accordance with the Biden Administration’s Path Out of the Pandemic. The plan requires employees of all businesses with 100 or more employees to be fully vaccinated or require weekly testing for unvaccinated employees by January 4, 2022</p></div>","company":{"companyType":"Private/Established","name":"Green Thumb","logoUrl":"/logos/green-thumb-d605a1142745eee008e37bcb941371b1.jpeg"},"location":{"country":"United States","address":"Henderson, NV, USA","city":"Henderson","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb/guest-consultant/2f798bae67d54e1cf2684654e72eb9a6","title":"Guest Consultant","category":"Professional, Scientific, and Technical Services","hash":"2f798bae67d54e1cf2684654e72eb9a6","postingUrl":"https://www.startwire.com/jobs/henderson-nv/guest-consultant-3670012047/amp","salary":"$13 - $14"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p>We are looking for a <b>Customer Service Representative </b>who enjoys making the customers day, helping them resolve any concerns, enters orders that they may have, and more. <i>If you enjoy giving customers a great experience</i>, let's have a conversation. See more below.</p><p>What's in it for you? <b>Starting at $18-21/hour, 4 weeks vacation to start, 6 paid holidays on top of that, 401k with matching, </b>medical/dental/vision insurance starting within a month of you starting, and many other perks and opportunities within our <b>startup environment.</b></p><p><b>Nothing is more rewarding than innovating for animals.</b></p><p>ElleVet Sciences was created because we discovered a way to truly elevate the lives of animals and their owners by developing safe, effective hemp CBD + CBDA. Our team’s combined backgrounds in science, medicine, business, and veterinary medicine reflects a dedication to animals through research and innovation.  ElleVet is the leader in cannabinoid research and evidence-based products for pets and is currently conducting more than 40 R&amp;D projects / clinical studies at leading universities and referral centers.</p><p><b>SUMMARY</b></p><p>The <b>Customer Service Representative</b> provides solution minded, customer-focused and professional support to customers in both resolving product or ordering issues as well as helping find new or other products to meet their needs. Balances time between supporting customers, responding to in-bound customer service calls and resolving issues by offering solutions, explanations, and options.<br /><b>ESSENTIAL DUTIES AND</b> <b>RESPONSIBILITIES</b> include the following. Other duties may be assigned.</p><ul><li>Develops product knowledge and understands how to develop customer relationship-building skills that align with the service model.</li><li>Establish subject matter expertise on all products and provides customers’ information about products, takes or enters orders, cancels accounts, or obtains details of complaints.</li><li>Respond to inbound customer calls spanning general product questions to issues regarding the ordering, fulfillment or use of products.</li><li>Troubleshoot customer issues and provide one-call resolution, tracking and escalating recurring issues and common solutions to team leadership.</li><li>Consistently deliver world class customer service by identifying and prioritizing problems and issues related to service area.</li><li>Maintains close contact with customer to give updates on progress toward resolution of issues recognizing, at times, there may be difficult situations/customers and defusing the situation while maintaining a positive attitude.</li><li>Refers unresolved customer issues to designated departments for further investigation.</li><li>Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.</li></ul><p>*COMPETENCIES (Skills and Abilities)*</p><ul><li>Networking, relationship building and creative problem solving</li><li>Data analytics and critical thinking</li><li>Detail orientation and exceptional organizational skills</li><li>Ability to track common issues, document proven solutions and provide recommendations to senior leaders</li><li>Exceptional written and oral communication ability</li><li>Self-motivation, \"can do\" attitude, sense of urgency for delivering results</li><li>Versatility, flexibility and the ability to adapt quickly to change</li><li>Proficiency with CRM Tools</li><li>Microsoft Office 365 expertise</li><li>Good computer skills, and the ability to learn new software quickly</li></ul><p><b>EDUCATION and/or EXPERIENCE</b></p><ul><li>Bachelor’s Degree preferred and/or equivalent experience in customer support/sales.</li><li>2 – 4 years Customer Service</li></ul><p><b>PHYSICAL DEMANDS/ WORK ENVIRONMENT: </b> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Normal office environment with regular computer use.Equal Employment Opportunity Employer (EEOC)</p><p>Job Type: Full-time</p><p>Pay: $18.00 - $21.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />As of October 1, 2021, we are requiring that all employees be vaccinated for their safety and the safety of their coworkers.</p><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Ellevet Sciences LLC","logoUrl":"/logos/ellevet-sciences-llc-c10a9c12e06d8e62d78df745c193a97b.png"},"location":{"country":"United States","address":"South Portland, ME 04106","city":"South Portland","stateProvince":"ME"},"frontendLink":"/job-posting/ellevet-sciences-llc/customer-service-representative/c13ca7697a10aa0e120b5bb8ce46db83","title":"Customer Service Representative","category":"Professional, Scientific, and Technical Services","hash":"c13ca7697a10aa0e120b5bb8ce46db83","postingUrl":"https://www.indeed.com/job/customer-service-representative-efc07c9c18c6ae68"},{"salaries":[{"salaryStart":"$22k","salaryEnd":"$39k","currency":"US","source":"ZipRecruiter","position":"Customer Support Agent","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Support-Agent-Salary-in-Dallas,TX"},{"salaryStart":"$28k","salaryEnd":"$69k","currency":"US","source":"Glassdoor","position":"FiOS Technical Support Agent","type":"per year","url":"https://www.glassdoor.com/Salaries/dallas-fios-technical-support-agent-salary-SRCH_IL.0,6_IM218_KO7,35.htm"},{"salaryStart":"$28k","salaryEnd":"$47k","currency":"US","source":"Salary.com","position":"Technical Customer Support Representative - Tier 1","type":"per year","url":"https://www.salary.com/research/salary/alternate/technical-customer-support-representative-tier-1-salary/dallas-tx"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p><b>Overview:</b></p><p>If you're looking for a predictable job at a big established company, you can stop reading now. If you're interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading</p><p><b>About the Company:</b></p><p>Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZE's best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>• Texas (DFW area)</p><p>• Colorado (Denver and Colorado Springs</p><p>• Arizona (Phoenix)</p><p>• Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.</p><p>• Answer real-time requests via phone or chat, creating tickets in our ticket system.</p><p>• Escalate tickets to Tier 2 in a warm hand-off as needed.</p><p>• Learn our data migration process for new customers and perform data migrations as needed.</p><p>• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.</p><p>• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.</p><p>• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.</p><p>• Educate customers on best practices specific to their business needs</p><p>• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.</p><p>• Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>• Proven track record of production</p><p>• Bachelors degree</p><p>• 2-5 years of experience in software technical support</p><p>• Ability to work from home with full efficacy</p><p>• Quiet place to work with a solid internet connection</p><p>• Excellent communication skills as a remote employee</p><p>• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.</p><p>• Self-motivated with the ability to work well both independently and within a team.</p><p><b>Bonus Points:</b></p><p>• Cannabis industry experience in cultivation, distribution, or dispensary/delivery</p><p>• Experience in supporting a delivery service or inventory management SAAS solution</p><p>• SAAS startup experience a plus</p><p>• QA or software testing experience</p><p><b>Benefits and Perks:</b></p><p>• Health, Dental, Vision, Life, Disability, 401K</p><p>• Work from home</p><p>• Paid time off (Vacation, Sick, Holidays)</p><p>• Competitive salary</p><p>• A real chance to help shape the growing cannabis industry</p><p>• Work with smart people in a fast-paced environment</p><p>Remote Work with Corporate Offices Located in Newport Beach, CA.</p><p>Powered by JazzHR</p><p>ZhKTAcHg0i</p></div>","company":{"companyType":"Private/Growth","name":"BLAZE","logoUrl":"/logos/blaze-838bb78e87cd13284505f57479271443.png"},"location":{"country":"United States","address":"Dallas, TX, USA","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/blaze/technical-support-agent/986fecd737970b992a41d915a33ec2bb","title":"Technical Support Agent","category":"Information Technology & Services","hash":"986fecd737970b992a41d915a33ec2bb","postingUrl":"https://us.bebee.com/job/20211126-74adb5b4cabfdbf3840a0723c3088900","salary":"$22k - $39k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p><b>Associate, Customer Care – Job Description</b></p><p><b>Who We Are</b><br />CannTrust is an award-winning, federally regulated licensed cannabis producer, with locations in Vaughan and Niagara, Ontario. We are publicly traded and proudly Canadian, operating a portfolio of well-known brands including CannTrust, Liiv, Synr.g, Peak Leaf and BrewBudz.<br />At CannTrust, we are committed to providing exceptional customer experience, quality products and consistent, standardized dosing. Our greenhouses produce 95% grade A cannabis flower, which is sold in dried flower, oil and vegan capsule formats. Founded in 2014, our continued success in the medical cannabis market and subsequent expansion into the recreational business, led to us being named Licensed Producer of the Year at the Canadian Cannabis Awards 2018.<br />Join us in our mission to support our customers and empower our patients to improve their quality of life, by enriching the cannabis experience with the best quality products, educational resources and outstanding service.</p><p><b>Who You Are</b><br />The ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with CannTrust values.</p><p><b>Roles &amp; Responsibilities</b></p><ul><li>Answering calls within Service Level Agreement (SLA), and gathering information to understand patient needs in order to best serve them</li></ul><ul><li>Directing and escalating general incoming calls and queries to appropriate personnel</li></ul><ul><li>Serving patients by:</li></ul><ul><li>determining requirements</li></ul><ul><li>answering inquiries (including but not limited to product, services, and education)</li></ul><ul><li>resolving issues,</li></ul><ul><li>fulfilling requests,</li></ul><ul><li>maintaining database, and customer profiles,</li></ul><ul><li>placing orders</li></ul><ul><li>Hold personal knowledge up to date on products, and science. Update job knowledge by participating in educational opportunities</li></ul><ul><li>Conduct outbound calls to:</li></ul><ul><li>Newly approved/renewed patients</li></ul><ul><li>Patients approved within the same day delivery zone</li></ul><ul><li>Follow up on patients’ treatment</li></ul><ul><li>Follow up on patients who have not yet ordered</li></ul><ul><li>Assist with any other outbound initiatives the department may implement</li></ul><ul><li>Assist in managing all Veteran accounts and all clients who are supported by Insurance Companies, then enter and review new and existing Veterans through VA and updating Ample once direct billing is approved</li></ul><ul><li>Enter medical document and patient registration data into Ample</li></ul><ul><li>Register new and renewal clients and ensuring accuracy of information</li></ul><ul><li>Follow-up with healthcare practitioners/clinics on medical document errors</li></ul><ul><li>Follow-up with clients for errors on registration forms or missing registration forms</li></ul><ul><li>Track all necessary data and maintain data spreadsheets daily</li></ul><ul><li>Assist in the identification of trends and matters with clinics and partners, and opportunities for process improvements</li></ul><ul><li>Maintain renewals and Ample Care submissions</li></ul><ul><li>Assist with Quality checks for all approved patient profiles</li></ul><ul><li>Use discretion and maintain privacy regarding Associates’ performance</li></ul><ul><li>Identify trends amongst the department in order to target training and process improvements</li></ul><ul><li>Process and track cancellations, refusals, transfers and returns of medical documents</li></ul><ul><li>Review verification lists from clinics and confirm receipt of documents</li></ul><ul><li>Compile data regarding missing documentation and errors to educate our partners to ensure a quick processing turnaround time</li></ul><ul><li>Collaborate with the Clinical Services team members to identify and resolve urgent issues</li></ul><ul><li>Update partnership and affiliate lists</li></ul><ul><li>Support Professional Services with the verification of New Doctors in a timely manner, when necessary</li></ul><ul><li>Mail and fax outgoing items and documents, and any other administrative tasks as required</li></ul><ul><li>Responding to incoming emails within 24 business hours.</li></ul><ul><li>Manage the patient assistance program, as well as the patient registration amendment process.</li></ul><ul><li>Respond to customers through social media messages, email, and website chat</li></ul><ul><li>Track email inquiries and identifying trends.</li></ul><ul><li>Meet and maintain Key Performance Indicators (KPIs) and SLAs, and adhere to all workplace policies</li></ul><p><b>Individual Influencer</b></p><ul><li>Customer-centric – always searching for ways to improve service, takes action to resolve (internal or external) customer issues</li></ul><ul><li>Acts as a mentor to peers and cross functional partners</li></ul><ul><li>Follows through on commitments, adheres to deadlines</li></ul><ul><li>Uses good judgment about when to act independently or escalate an issue</li></ul><ul><li>Acts with Integrity: Demonstrates responsible, ethical, and honest behavior while consistently leading by example</li></ul><ul><li>Delivers results while staying aligned with CannTrust Values</li></ul><p><b>Education &amp; Experience</b></p><ul><li>High school diploma or equivalent</li></ul><ul><li>Post-secondary education preferred</li></ul><ul><li>A minimum of two years of call centre or customer service experience</li></ul><ul><li>Experience working in regulated industries is an asset</li></ul><ul><li>Experience with 3rd party adjudication and knowledge of Insurance Companies policies is an asset</li></ul><ul><li>Knowledge of medicinal cannabis or the pharmaceutical industry is an asset</li></ul><ul><li>A minimum of one year of data entry experience is an asset</li></ul><ul><li>Strong computer skills and practical experience using MS Office Suite</li></ul><p><b>Requirements</b></p><ul><li>Excellent communication skills, fluent in English</li></ul><ul><li>Proficiency in Microsoft Office Suite</li></ul><ul><li>Available to travel to company locations within the GTA</li></ul><ul><li>Must pass an RCMP security clearance</li></ul><ul><li>Must be 19 years of age or older</li></ul><ul><li>Knowledge and understanding of Health Canada’s Cannabis Act</li></ul><ul><li>Data entry skills and ability to type a minimum of 50 wpm</li></ul><ul><li>Ability to use a high degree of tact, diplomacy, and discretion in working with others</li></ul><ul><li>Demonstrated ability to work effectively with others in a fast-paced client focused environment</li></ul><ul><li>Ability to organize and prioritize multiple tasks and work roles, while maintaining excellent attention to detail</li></ul><ul><li>Ability to work as an effective member of an integrated customer service team</li></ul><p><b>Physical Demands</b><br />While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items is occasionally required.</p><p><b>Work Environment</b><br />While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.</p><p>CannTrust is an equal opportunity employer. We thank you for your interest in employment opportunities at CannTrust. Please note, only the candidates who are selected for an interview will be contacted. CannTrust welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p><p>Job Type: Full-time</p></div>","company":{"companyType":"Public/Established","name":"CannTrust","logoUrl":"/logos/canntrust-d201bb4ca139eb0b36f0ce0af7b71eca.png"},"location":{"country":"Canada","address":"Vaughan, ON","city":"Vaughan","stateProvince":"ON"},"frontendLink":"/job-posting/canntrust/associate-customer-care/457ed72579e3c64c2d007afb032d3c20","title":"Associate, Customer Care","category":"Medical & Healthcare","hash":"457ed72579e3c64c2d007afb032d3c20","postingUrl":"https://ca.indeed.com/job/associate-customer-care-9d5120282e3c80d0"},{"salaries":[{"salaryStart":"$29k","salaryEnd":"$45k","currency":"US","source":"Glassdoor","position":"Front Desk Receptionist","type":"per year","url":"https://www.glassdoor.com/Salaries/woodland-hills-front-desk-receptionist-salary-SRCH_IL.0,14_IC1146915_KO15,38.htm"},{"salaryStart":"$21k","salaryEnd":"$39k","currency":"US","source":"ZipRecruiter","position":"Front Desk Receptionist","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Front-Desk-Receptionist-Salary-in-Simi-Valley,CA"},{"salaryStart":"$16","salaryEnd":"$undefined","currency":"US","source":"PayScale","position":"Front Desk Receptionist, Medical Or Dental Office","type":"per hour (median)","url":"https://www.payscale.com/research/US/Job=Front_Desk_Receptionist%2C_Medical_or_Dental_Office/Hourly_Rate/851ca70f/Ventura-CA"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Elite cannabis dispensary in Port Hueneme looking for front desk reception staff.</p><p>The ideal candidate must have excellent communication skills, organizational skills, computer skills, ability to check in customers and multitask, answer phone calls and collect email and cellphone data</p><p>Candidates must have at least one year experience in customer service and knowledge in cannabis products is preferred.</p><p>Candidates must be over 21 years old and have graduated from high school.</p><p><b>Some of the responsibilities include:</b></p><p>Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.</p><p>Directs visitors by maintaining employee and department directories; giving instructions.</p><p>Maintains security by following procedures; monitoring logbook; issuing visitor badges.</p><p>Maintains safe and clean reception area by complying with procedures, rules, and regulations.</p><p>Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.</p><p>Contributes to team effort by accomplishing related results as needed.</p><p><b>Job Type:</b></p><p>Full-time</p><p><b>Pay:</b></p><p>From $14.00 per hour</p><p><b>Benefits:</b></p><p>Employee discount</p><p>Health insurance</p><p><b>Schedule:</b></p><p>Holidays</p><p>Monday to Friday</p><p>Weekend availability</p><p><b>Work Location:</b></p><p>One location</p></div>","company":{"name":"Atharva Workforce"},"location":{"country":"United States","address":"Port Hueneme, CA, USA","city":"Port Hueneme","stateProvince":"CA"},"frontendLink":"/job-posting/atharva-workforce/front-desk-reception/4c4daa8c4d978d84f4b8b28a20f9490b","title":"Front Desk Reception","category":"Retail","hash":"4c4daa8c4d978d84f4b8b28a20f9490b","postingUrl":"https://us.bebee.com/job/20211125-db0d823376fbcb8f92c6daa45eb915f9","salary":"$29k - $45k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"11 days ago","description":"<div><p><b>Lifted Made</b>, a rapidly growing, successful publicly traded hemp company in Kenosha, WI, is looking for a full-time <b>Customer Service Representative</b>.</p><p><b>Why Work Here?</b></p><p><i>\"Work for a fun, fast-growing company in an exciting new industry and enjoy a business casual work atmosphere with plenty of opportunities to celebrate together.\"</i></p><p><b>What You'll be Doing: </b></p><ul><li>Engaging customers, making them feel valued and appreciated;</li><li>Answering and responding to inbound calls and emails from customers, checking on order status, requesting replacements, handling damages, refunds, assisting with billing inquiries by utilizing different channels including emails and chat. Responding promptly to customer inquiries to facilitate a positive customer experience.</li></ul><p><b>Must Haves</b>:</p><ul><li>Proficiency with computers and the ability to navigate through websites and multiples screens;</li><li>Superior interpersonal and customer service skills;</li><li>Excellent communication skills/speaking in a professional manner;</li><li>High level of initiative and attention to detail;</li><li>Ability to actively listen, analyze information properly and make logical decisions;</li><li>Punctuality and good attendance;</li><li>Previous E-Commerce experience a plus.</li></ul><p><b>Other Perks and Benefits: </b></p><p>Benefits package that includes subsidized medical, dental, vision, and PTO.</p><p>Job Type: Full-time</p><p>Pay: $16.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Ability to commute/relocate:</p><ul><li>Kenosha, WI 53144: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>E-commerce: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Lifted Liquids, Inc. d/b/a Lifted Made"},"location":{"country":"United States","address":"Kenosha, WI 53144","city":"Kenosha","stateProvince":"WI"},"frontendLink":"/job-posting/lifted-liquids-inc-d-b-a-lifted-made/customer-service-representative/277b11dabf07a4be8043a87e4117777e","title":"Customer Service Representative","category":"Professional, Scientific, and Technical Services","hash":"277b11dabf07a4be8043a87e4117777e","postingUrl":"https://www.indeed.com/job/customer-service-representative-d349660a1c3f88a4"},{"salaries":[{"salaryStart":"$22k","salaryEnd":"$50k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Austin,TX"},{"salaryStart":"$25k","salaryEnd":"$45k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/austin-customer-service-representative-salary-SRCH_IL.0,6_IM60_KO7,38.htm"},{"salaryStart":"$32k","salaryEnd":"$51k","currency":"US","source":"Salary.com","position":"Customer Service Representative II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-ii-salary/austin-tx"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p><b>Job Summary:</b></p><p>At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work for physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.</p><p>We are seeking a highly organized, detail oriented and self-motivated individual to assist with Customer Experience responsibilities. The ideal candidate will be able to work independently and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a multi-line phone system, electronic correspondence, and data entry. The Customer Experience Representative is a representative of Compassionate Cultivation and will possess exceptional customer service and communication skills. We also hope that our Customer Experience Representative will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.</p><p><b>Responsibilities and Duties:</b></p><p>• Answer inbound new patient phone calls and inquiries. Direct current patients to the appropriate person to assist them further, if needed.</p><p>• Respond to faxes from physicians and contact new patients in a timely manner.</p><p>• Manage website chat messages for new patient inquiries and other customer-service related questions.</p><p>• Follow up via email/text/phone with sales team about outstanding patient prescriptions.</p><p>• Periodically check in with current patients and/or caregivers to request feedback and compile their responses in their opportunity notes.</p><p>• Coordinate with Patient Development Specialist on weekly goals for new patient input and conversion.</p><p><b>Qualifications and Skills:</b></p><p>• High school diploma/GED required</p><p>• 2+ years’ experience in a customer service role</p><p>• Strong sense of professionalism and compassion required</p><p>• Excellent verbal and written communication skills</p><p>Powered by JazzHR</p><p>1jc28He8yJ</p></div>","company":{"name":"Texas Original"},"location":{"country":"United States","address":"Austin, TX, USA","city":"Austin","stateProvince":"TX"},"frontendLink":"/job-posting/texas-original/customer-experience-representative/adf0992bbf2c28b61d3e4c782a1d3a24","title":"Customer Experience Representative","category":"Medical & Healthcare","hash":"adf0992bbf2c28b61d3e4c782a1d3a24","postingUrl":"https://www.linkedin.com/jobs/view/customer-experience-representative-at-texas-original-2804760213","salary":"$22k - $50k"},{"salaries":[{"salaryStart":"$23k","salaryEnd":"$39k","currency":"US","source":"ZipRecruiter","position":"Front Office Receptionist","type":"per year","url":"https://www.ziprecruiter.com/Salaries/How-Much-Does-a-Front-Office-Receptionist-Make-a-Year--in-Maryland"},{"salaryStart":"$14","salaryEnd":"$20","currency":"US","source":"Randstad USA","position":"Front Desk Receptionist","type":"per hour","url":"https://www.randstadusa.com/salary/front-desk-receptionist-salaries/baltimore-maryland/"},{"salaryStart":"$29k","salaryEnd":"$49k","currency":"US","source":"Salary.com","position":"Medical Front Office Assistant","type":"per year","url":"https://www.salary.com/research/salary/posting/medical-front-office-assistant-salary/md"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Job Description Fells Point Cannabis Docs is looking for an Office Assistant to join their team at the the front desk.</p><p>Currently looking for coverage Thursday 10-6, Friday 10-6, Saturday 10-4, and Sunday 10-2 available immediately</p><p></p><p>This job entails happily greeting patients, scheduling appts, discussing and explaining the process of obtaining a medical cannabis certification, also helping patients register with MMCC, customer service and lots of trouble shooting.</p><p>Also because we are a growing company we have an all hands on deck attitude about coming up with marketing ideas, educational classes, community engagement and anything that will make our clinic a great place for patients to seek out.</p><p>Applicants should be familiar with the MMCC ( Maryland Medical Cannabis Commission) protocol and the process. Knowledge of Instagram posting and Canva for creating posts and graphics isa plus. FPCD is looking for a warm and friendly person to complete our team. Candidates should send cover letter and resume</p></div>","company":{"name":"Balagan Ventures LLC"},"location":{"country":"United States","address":"Parkville, MD, USA","city":"Parkville","stateProvince":"MD"},"frontendLink":"/job-posting/balagan-ventures-llc/office-assistant-front-desk/21addf33ca17abae333afe92437a3f50","title":"Office Assistant/Front Desk","category":"Medical & Healthcare","hash":"21addf33ca17abae333afe92437a3f50","postingUrl":"https://us.bebee.com/job/20211125-2bab620fa456bca3b399ea1de9c331fe","salary":"$23k - $39k"},{"function":["Customer Service"],"postedOn":"1 day ago","description":"<div><div><p><b>About Solar Thera</b></p><p>Massachusetts based Solar Therapeutics is New England’s leading producer of wellness and alternative therapies dedicated to state of the art, fully sustainable cultivation &amp; production of pharmaceutical grade cannabis.</p><p>The company’s experienced management team, dedicated board and passionate investors are driven by a singular mission: to provide industry leading alternative therapies with a sustainable carbon-neutral energy footprint.</p><br /><p></p><p><b>The Position</b></p><p>We are seeking reliable and trust-worthy Dispensary Door Attendants/Greeters to join our team at our new Seekonk, MA location <b>opening</b><b> within the upcoming weeks</b>!. The ideal candidates will have prior customer service experience and will be able to work days, nights, and weekends.</p><ul><li>Minimum of 21 years of age.</li><li>Possess valid driver’s license or state ID.</li><li>Must pass all required background checks.</li><li>Must be and remain compliant with any and all legal or company regulations for working in the industry.</li><li>Must be able to lift up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching.</li></ul><p><b>Key Responsibilities</b></p><ul><li>Enthusiastically greet all customers, patients, staff, and vendors that enter the dispensary</li><li>Check identification of all customers and patients before permitting them inside the dispensary</li><li>Answer front desk phone and direct calls accordingly</li><li>Monitor and enforce Solar Therapeutics safety and security procedures</li><li>Receive packages/deliveries for the dispensary</li><li>Assist with state inspections</li><li>Assist with general store issues</li><li>Report writing (post event and informational)</li><li>Other duties as assigned</li></ul><p><b>Qualifications</b></p><ul><li>1 year experience in security or a related field preferred</li><li>Past training or experience with non-violent crisis intervention, behavior management, or other safety-awareness based training a plus</li><li>Great time management skills</li><li>Must be proactive, have a strong work ethic and pay great attention to detail</li><li>Comfortable with handling confidential information</li></ul></div></div>","company":{"companyType":"Private/Startup","name":"Solar Therapeutics","logoUrl":"/logos/solar-therapeutics-5b921534f55fa9dfbdb96a6a31f7fb57.jpeg"},"location":{"country":"United States","address":"Seekonk, MA 02771","city":"Seekonk","stateProvince":"MA"},"frontendLink":"/job-posting/solar-therapeutics/dispensary-door-attendant-greeter-seekonk-ma/f39c77d6f42c92b1bc6b7ef113d9cc46","title":"Dispensary Door Attendant/Greeter (SEEKONK, MA)","category":"Agriculture & Farming","hash":"f39c77d6f42c92b1bc6b7ef113d9cc46","postingUrl":"https://www.indeed.com/job/dispensary-door-attendantgreeter-seekonk-ma-d4130d4ec5093b28"},{"function":["Customer Service"],"postedOn":"3 days ago","description":"<div><div><p><b>Position Description</b></p><p><b>Is this job for you?</b></p><p>We are a rapidly expanding team looking for motivated individuals to help us grow and improve our customer experience workflow. The right candidate for this role will be someone who is technologically savvy and comfortable communicating directly with customers via phone and email. The right candidate will also have strong writing and analytical skills to efficiently solve customer issues. This individual will be a core part of our customer experience team and should feel comfortable working with multiple systems and providing recommended changes to processes as she/he sees fit.</p><p><b>Key Responsibilities:</b></p><ul><li>Communicate with customers via email, phone and other channels as needed (i.e. live chat, google business, fb messenger, etc.)</li><li>Your primary job duty is to focus on customer satisfaction. You will work closely within the CX team to determine customers' needs and efficiently provide direct support or information to customers as needed.</li><li>You will be responsible for facilitating customer orders over the phone and be proactive with implementing service improvements.</li><li>You will work alongside our dispensary/retail teams from across the state using our ordering platform and internal communication tools to provide the best service possible to our customers.</li><li>Learn and utilize all internal systems: CRM, Point of Sale, Woocommerce, Appointment Scheduling, Company-Wide Chat.</li><li>Participate in weekly knowledge sessions and touch-bases with our front office manager to learn customer service techniques as well as upcoming consumer-facing service changes at the business.</li><li>You will come to understand our customer journey and support workflow, current trends in cannabis regulations and products in New York, and best practices around ensuring customer satisfaction.</li><li>Collecting and acting upon customer perceptions of the Etain brand (including products, services, and personnel) is invaluable to our business. You will help us improve our customer experience, operations, product designs, marketing, and tech stack by providing detailed notes and feedback from customer interactions.</li></ul><p><b>Must-have qualifications include:</b></p><ul><li>People/Relationship-Oriented but with an analytical bent</li><li>Excellent written and verbal communication skills</li><li>Technologically savvy; you will be working across multiple systems and must be comfortable with data entry and the use of modern communication platforms</li><li>Ability to communicate articulately, confidently and professionally with customers</li><li>Ability to utilize active listening skills in order to take control and resolve challenges at hand</li><li>Adapt quickly to changing customer expectations and needs as well as internal processes</li><li>Ability to work autonomously and productively in a fast-moving environment</li><li>Jack of all trades; someone willing to learn and collaborate with different departments</li><li>Creative and critical thinker</li><li>Reliable, friendly, a true team-player and self-starter with a strong work ethic</li><li>Excellent attention to detail</li><li>Interest in and knowledge of retail a plus</li></ul><p><b>About us</b></p><p>Etain Health is New York's only family-run, women owned and operated medical marijuana company. We are committed to manufacturing clean, safe, and consistent medical marijuana products for the patients of New York State.</p><p>Etain was founded in honor of the matriarch of our family, Frances “Granny Fanny” Keeffe: during her battle with ALS we saw first-hand the strength and comfort that medical marijuana could provide.</p><p>Our mantra, “Take a moment with Etain”, embodies the spirit and belief that our company meets the diverse needs of our community by delivering the highest quality and purest products. We want our customers to feel good about investing in their health and wellbeing.</p><p>Etain was one of the original five licensees in New York in 2015 and now has dispensaries in Yonkers, Kingston, Syracuse and a flagship in Midtown East in New York City.</p><p>We believe the future of cannabis is diverse, and we execute every day on making that future a reality by doing things differently and fostering diversity and inclusion in the cannabis space.</p><p>Our passionate, women-led organization shares a singular goal: to deliver on our promise of simplicity, care, and trust.</p></div></div>","company":{"companyType":"Private/Growth","name":"Etain Health","logoUrl":"/logos/etain-health-5dcdc38aa7d731d7e4ee1d2f0eca3582.jpeg"},"location":{"country":"United States","address":"Danbury, CT","city":"Danbury","stateProvince":"CT"},"frontendLink":"/job-posting/etain-health/customer-experience-cx-coordinator/086e1bfa1f2d0cad35c22361a254209b","title":"Customer Experience (CX) Coordinator","category":"Medical & Healthcare","hash":"086e1bfa1f2d0cad35c22361a254209b","postingUrl":"https://www.indeed.com/job/customer-experience-cx-coordinator-99ae2beb7287522a"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>We are looking to add a Front Desk Receptionist to our team. This individual is the first person that our customers will see and must represent the company in a positive manner. We want to make sure all customers have a five star experience at our shop from the time they walk in until the time they leave.</p><p><b>Duties: </b></p><ul><li>Greet all visitors with a smile and positive attitude, make sure to greet them and welcome them to the store.</li><li>Make sure anyone who enters signs the visitor log using name, date, and reason for visit, as well as documenting time in and out.</li><li>Complete daily opening and closing tasks.</li><li>Independently manage a wide variety of administrative functions</li><li>Check in and add any new customers per guidelines.</li><li>Ensure proper ID is used and follow regulations for checking in.</li><li>Keep lobby and waiting area clean and organized.</li><li>Understand applicable laws and regulations.</li><li>Answer phone calls and customer questions.</li><li>Guide customers through the check in and waiting process.</li><li>Gain knowledge of the products offered, provide product information to customers.</li></ul><p><b>Minimum Requirements: </b><br />Must be 21 years or older and be able to pass a background check<br />Knowledge of cannabis products preferred<br />Possess strong communication and time management skills<br />Must have excellent verbal, written, and interpersonal skills<br />Customer satisfaction oriented<br />Must maintain a clean and professional appearance while in our customer-based environment or representing our brand</p><p>Job Type: Full-time</p><p>Pay: From $14.00 per hour</p><p>Schedule:</p><ul><li>12 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>Microsoft Office: 1 year (Preferred)</li><li>Customer Service: 2 years (Preferred)</li><li>Receptionist: 2 years (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"MEDfarms","logoUrl":"/logos/medfarms-836403d7c110da579cd6539e75992363.png"},"location":{"country":"United States","address":"Bay City, MI 48706","city":"Bay City","stateProvince":"MI"},"frontendLink":"/job-posting/medfarms/front-desk-receptionist/f030c1383618d051dc844566e9be95f4","title":"Front Desk Receptionist","category":"Medical & Healthcare","hash":"f030c1383618d051dc844566e9be95f4","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-2e9e5cad763df762"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p><b>JOB DESCRIPTION</b></p><p>We are setting the industry standard to influence and inspire through our innovative methods. We merge together cannabis culture with cutting-edge technology to deliver the best possible customer and employee experience(s).</p><p>The company operates a fully integrated cannabis business with a footprint that covers the entire breadth of the state of California; the world's largest cannabis market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested cannabis products at unmatched prices.</p><p>Our mission is to provide the one-stop-shop cannabis experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.</p><p><b>POSITION</b></p><p>The ideal candidate is someone who likes to work with a wide variety of people, can multi-task and move quickly from one issue to another, is detail-oriented, and who thrives in a dynamic environment. We currently have an opening in the IT department for a Full-Time Level II Help Desk / Desktop Support Technician. The qualified candidate will provide high-quality desktop / technical support to users for business-critical functions.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Provide end-user support by resolving technology problems.</li><li>Monitor and track Help Desk requests and respond efficiently to tickets.</li><li>Maintain a high level of response to all queries by all users.</li><li>Log all help desk interactions.</li><li>Installation &amp; maintenance of desktops, laptops, printers, scanners, &amp; other peripherals.</li><li>Maintenance of hardware/software inventory.</li><li>Maintenance of AV software.</li><li>Order and maintain inventory of computer supplies.</li><li>Monitor spam filters.</li><li>Troubleshoot computer hardware, software, or network issues.</li><li>Troubleshoot and support business applications.</li><li>Aid monitoring, response, and intervention for IT-related security incidents and violations, and site outages.</li><li>Other duties as assigned.</li><li>Perform implementation of system upgrades.</li><li>Perform break-fix for onsite systems, as necessary.</li><li>JAMF MDM Management</li></ul><p><b>REQUIRED SKILLS</b></p><ul><li>Good written, oral and interpersonal communication skills.</li><li>Exceptional customer service orientation.</li><li>Knowledge of Microsoft Windows Desktop Operating Systems and Mac OS X</li><li>Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.</li><li>Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc</li><li>Knowledge of Virus and Spyware removal techniques.</li><li>Must be detail oriented.</li><li>Knowledge Various technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, Hyper-V, VMware, networking, etc.)</li><li>Ability to diagnose and fix problems.</li><li>Ability to open a computer and replace defective components</li><li>Ability to operate in a dynamic, fast-paced environment.</li><li>Ability to work in a team-oriented, collaborative environment.</li></ul><p><b>Formal Education &amp; Certification</b></p><ul><li>AS or BS Computer Science or equivalent, and/or 5 years work experience in related field.</li><li>Excellent knowledge of PC and desktop hardware.</li><li>Excellent knowledge of PC internal components.</li><li>Hands-on hardware troubleshooting experience.</li><li>Extensive equipment support experience.</li><li>Working technical knowledge of current protocols, operating systems, and standards.</li><li>Ability to operate tools, components, and peripheral accessories.</li><li>Able to read and understand technical manuals, procedural documentation, and OEM guides.</li></ul><p><b>Work Conditions</b></p><ul><li>Sitting, standing, or walking for extended periods of time.</li><li>Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.</li><li>Lifting and transporting of moderately heavy objects, such as computers and peripherals.</li><li>In-district travel is required for the purpose of on-site hardware and software troubleshooting and repair.</li></ul><p><b>Personal Attributes</b></p><ul><li><b>Strong customer service orientation.</b></li><li>Proven analytical and problem-solving abilities.</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>Good written, oral, and interpersonal communication skills.</li><li>Ability to conduct research into PC and software issues and products as required.</li><li>Ability to present ideas in business-friendly and user-friendly language.</li><li>Highly self-motivated and directed.</li><li>Keen attention to detail.</li></ul><p><b>Certifications</b></p><ul><li>ITIL</li><li>CompTIA +</li><li>Networking +</li><li>Microsoft Certificates</li></ul><p><b>GENERAL BENEFITS</b></p><ul><li>Competitive health care benefit program</li><li>Coaching and support for personal development</li><li>Opportunities for career growth as we are in high growth mode</li></ul><p><b>TRAVEL</b></p><ul><li>Must be able to travel locally 25% of the time</li></ul><p><b>SALARY</b></p><ul><li>DOE</li></ul><p>Due to Covid-19, we are doing everything we can to keep our team and customers safe. This means individual offices or widely spaced workstations. We also provide extra masks, shields, hand sanitizer, and gloves as needed. We are an essential business and we require our team to work in the office.</p><p><i>We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p><p><i>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i></p><p>Job Type: Full-time</p><p>Pay: From $58,240.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Ability to commute/relocate:</p><ul><li>Pacheco, CA: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Help Desk: 5 years (Preferred)</li><li>Computer networking: 3 years (Preferred)</li></ul><p>License/Certification:</p><ul><li>CompTIA A+ (Preferred)</li></ul><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Growth","name":"IGS Solutions LLC","logoUrl":"/logos/igs-solutions-llc-345c6205d011c0ae1e37e4ad77edb1b1.png"},"location":{"country":"United States","address":"Pacheco, CA","city":"Pacheco","stateProvince":"CA"},"frontendLink":"/job-posting/igs-solutions-llc/it-help-desk/d6425a53e40422ee67e486e71b92e0b3","title":"IT Help Desk","category":"Information Technology & Services","hash":"d6425a53e40422ee67e486e71b92e0b3","postingUrl":"https://www.indeed.com/job/it-help-desk-143cf5cb6fca537c"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"12 days ago","description":"<div><p>Farmhouse Artisan Market is a luxury cannabis delivery service dedicated to connecting savvy consumers and connoisseurs to the highest quality, most sustainable, and healthiest products the industry has to offer. Farmhouse is a resource for those beginning to explore how cannabis can be added to a healthy, natural lifestyle as well as those who are knowledgeable and looking for the best craft cannabis goods. Whatever you are looking for, Farmhouse will deliver a bespoke cannabis experience.</p><p>We are a local, family owned and operated company founded on supporting the small and heritage farmers and makers in order to help preserve a culture that puts quality, the environment and consumer safety before anything else. We encourage buying locally and knowing your farmer and we understand the important roll aesthetics plays in enjoying the day to day. If these values resonate with you and you feel you are a customer service master, we’d love to meet you!</p><p><i>*Must be 21 or older </i></p><p><b>Responsibilities</b></p><ul><li>Manage large amounts of incoming calls, texts, chats and emails</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Create efficient routes with accurate delivery times for drivers, while making sure drivers have similar numbers of orders assigned to them throughout the day</li><li>Communicate changes to delivery routes with drivers</li><li>Document all returned orders</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Must be highly computer literate (we are Mac + iOS based) and able to type quickly</li><li>Must have basic knowledge of cannabis products and be interested in learning more (cannabis industry experience a plus)</li></ul><p>This is a fast paced position that requires attention to detail and the ability to remain self-directed during downtime. We are looking for an upbeat team member who is ready to take on the north bay!</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $20.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />Anyone entering the office must wear a mask. We provide disinfectants for surfaces, hand sanitizer, and sinks with soap and water for frequent handwashing. There is plenty of space, and people are able to stay 6 ft apart.</p><p>Experience:</p><ul><li>Dispatching: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Farmhouse Artisan Market"},"location":{"country":"United States","address":"Petaluma, CA 94954","city":"Petaluma","stateProvince":"CA"},"frontendLink":"/job-posting/farmhouse-artisan-market/dispatcher-customer-service-representative/4e0e11e47166957336fb351ee239e613","title":"Dispatcher/Customer Service Representative","category":"Retail","hash":"4e0e11e47166957336fb351ee239e613","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-representative-7c58dd6ad89d475d"},{"salaries":[{"salaryStart":"$35k","salaryEnd":"$140k","currency":"US","source":"ZipRecruiter","position":"Management Consulting","type":"per year","url":"https://www.ziprecruiter.com/Salaries/How-Much-Does-a-Management-Consulting-Make-a-Year-in-Reno,NV"},{"salaryStart":"$14","salaryEnd":"$16","currency":"US","source":"Glassdoor","position":"Style Consultant","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/Target-Style-Consultant-Stockton-Hourly-Pay-EJI_IE194.0,6_KO7,23_IL.24,32_IM836.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"8 days ago","description":"<div><p>Do you love to help people? Are you interested in the cannabis industry? RISE is opening a brand-new retail location in Reno, NV, and this is your opportunity to be a part of the founding team that sets the tone for the new space - in other words, you can put your (green) thumbprint on the newest RISE location.</p><p>Guest Consultants are the key to our success - connecting personally with our guests and helping them on their desired path towards well-being through the power of cannabis.</p><p>You'll become a master of our menu inside and out, allowing you to help anyone who walks through our doors with the perfect product and consumption recommendation.</p><p><b>You are:</b></p><p>Friendly and upbeat</p><p>Eager to learn and stay up to date on new products and industry news</p><p>Detail oriented</p><p>Passionate</p><p>An effective communicator</p><p>Flexible and adaptable in a fast growing/ ever changing industry</p><p><b>What you'll do:</b></p><p>Educate guests on products, consumption methods, and safety</p><p>Provide safe, effective, and personalized recommendations</p><p>Keep our space tidy, properly stocked, and welcoming</p><p>Ensure compliance standards are being met in all your shift duties - from verifying proper paperwork to accurate Point of Sale system usage to proper cash handling and more</p><p>Contribute to the overall operations of the store, helping to ensure everything runs correctly and smoothly</p><p>Be a team player who promotes a positive and collaborative work environment</p><p>Adhere to your scheduled hours/days</p><p><b>What you'll need:</b></p><p>1+ year of customer service experience; specialty customer-facing retail experience preferred</p><p>High school diploma, or equivalent</p><p>Experience with POS systems</p><p>Consistent demonstration of excellent customer service skills</p><p>Ability to use standard office tech - email, spreadsheets, database management</p><p>Knowledge of applicable federal, state and local industry laws and regulations</p><p><b>What you'll get:</b></p><p>Education and training</p><p>Employee discount</p><p>Option to participate in a 401k program</p><p>Occasional free merchandise</p><p>Additional Requirements + Working Conditions</p><p>Must be 21 years or older</p><p>Must pass any and all required background checks</p><p>Possess valid driver's license or state ID</p><p>Must be and remain compliant with all legal or company regulations for working in the industry</p><p>You will be regularly required to perform grasping, talking, hearing, seeing and repetitive motions</p><p>You must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance)</p><p>You day may include sitting or standing for extended periods of time</p><p>You may be required to work in varying and sometimes adverse weather conditions</p><p><b>Note:</b></p><p>Green Thumb will be operating in accordance with the Biden Administration's Path Out of the Pandemic.</p><p>The plan requires employees of all businesses with 100 or more employees to be fully vaccinated or require weekly testing for unvaccinated employees by January 4, 2022</p></div>","company":{"website":"gtigrows.com","companyType":"Public/Established","name":"Green Thumb Industries (GTI)","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"Reno, NV, USA","city":"Reno","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb-industries-gti/guest-consultant/14fc3292132f27d93888bd9e8897275c","title":"Guest Consultant","category":"Manufacturing","hash":"14fc3292132f27d93888bd9e8897275c","postingUrl":"https://us.bebee.com/job/20211120-23372143034f4d90d1bd8b9199dd70f1","salary":"$35k - $140k"},{"employmentType":"Full-time","function":["Retail","Customer Service"],"postedOn":"11 hours ago","description":"<div><p>Please provide the title of the job you are applying for. You must already have a valid badge from the MED. Please provide a short list of work references including name, phone number and email. No family members please. If we choose you for an interview we will confirm with you via email. Minimum one year required for all jobs posted. Please provide a picture of your badge with your cover letter and resume.</p><p>We are currently living in a pivotal and significant phase for marijuana legalization in this country. Do you want to be a part of the movement by providing a safe and informative shop that the rest of the nation can model itself from? If that sounds like something that excites you, then we are interested in hearing from you</p><p>Budtender</p><p>Do you love delivering incredible customer service? Are you interested in working within a small team of like-minded individuals? Is your knowledge of cannabis through the roof? If you answered yes to all three of those questions, then read on my friend</p><p>We are looking for an experienced budtender who already knows the ropes. A viable candidate is someone who can strike a balance between efficiency and remarkable customer service. Our dispensary serves both recreational and medical patients. Experience with Flohub and knowledge of popular Colorado cannabis products/companies is a must. If you do not know how many grams are in an ounce, or what “BHO” stands for then you need not apply.</p><p>Administrator/front desk</p><p>Do you want to be the face of our company? Do you enjoy greeting customers and completing administrative tasks? Are you experienced in an office setting? Well good. We are looking for someone who can remain productive in a fast-paced environment. Some of the main tasks for this job include checking in customers, answering phone calls, filing of records and paperwork, and directing customer traffic in the lobby. Cannabis knowledge is a must.</p><p>Job Type: Full-time</p><p>Pay: From $16.00 per hour</p><p>Job Types: Full-time, Part-time</p><p>Pay: $16.00 per hour</p><p><b>Benefits:</b></p><p>Paid time off</p><p><b>Schedule:</b></p><p>10 hour shift</p><p>8 hour shift</p><p>Holidays</p><p>Weekend availability</p><p><b>Supplemental Pay:</b></p><p>Tips</p><p><b>Education:</b></p><p>High school or equivalent (Preferred)</p><p><b>Experience:</b></p><p>Dispensary: 1 year (Required)</p><p><b>License/Certification:</b></p><p>MED Badge (Required)</p><p><b>Work Location:</b></p><p>One location</p><p><b>Work Remotely:</b></p><p>No</p><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Makena"},"location":{"country":"United States","address":"Denver, CO, USA","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/makena/budtender-front-desk-1600-per-hour-makena-dispensary/0c5ca6527dd741fa80e86be2739234e2","title":"Budtender/Front Desk $16.00 Per Hour Makena Dispensary","category":"Financial Services","hash":"0c5ca6527dd741fa80e86be2739234e2","postingUrl":"https://us.trabajo.org/job-982-20211128-6da36843b4a94164d5f5939ae34e7c96"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Two Rivers Wellness is currently searching for friendly, energetic, ambitious Budtenders &amp; Receptionists</p><p>If you have the passion for educating consumers and ending the stigma on cannabis usage; we want to hear from you</p><p><b>Qualifications:</b></p><p>Must be 21+</p><p>Must have 2 years+ customer service/sales experience in a fast pace environment.</p><p>Must have substantial cannabis knowledge with the ambition to continue learning.</p><p>Prior cannabis experience preferred but not mandatory.</p><p>Must have open availability as schedule will shift frequently; and be willing to work nights, weekends, and holidays.</p><p>Must pass a pre employment background check</p><p>This is a great opportunity to get your foot in the door of the cannabis industry</p><p>Interested applicants may apply directly to this post or bring a resume/cover letter into our shop and ask for a manager</p><p>Job Type: Part-time</p><p>Pay: $13.00 - $14.00 per hour</p><p><b>Benefits:</b></p><p>• Employee discount</p><p><b>Schedule:</b></p><p>• Day shift</p><p>• Holidays</p><p>• Night shift</p><p>• Weekend availability</p><p><b>Supplemental Pay:</b></p><p>• Bonus pay</p><p>• Tips</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p><p>Work Location: One location</p></div>","company":{"companyType":"Public/Established","name":"Two Rivers Wellness","logoUrl":"/logos/two-rivers-wellness-ae39baa5ecc8703d5309e0f251447dc0.jpeg"},"location":{"country":"United States","address":"Sacramento, CA, USA","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/two-rivers-wellness/front-desk-receptionist-cannabis-industry/7b9da409c13cbf5db7ba42ab67c2832b","title":"Front Desk Receptionist Cannabis Industry","category":"Medical & Healthcare","hash":"7b9da409c13cbf5db7ba42ab67c2832b","postingUrl":"https://us.bebee.com/job/20211125-61143a3ae2fcf7d65454018996ece405"},{"employmentType":"Full-time","function":["Cultivation"],"postedOn":"5 days ago","description":"<div><p><b>Purpose</b></p><p>Seeking a self-motivated individual to assist our Grower Relations/ Fruit Supply Management team with vineyard practices and general communication with our growers to help develop and maintain current relationships and foster new grower relationships. The position is based in the St. Helena, CA.</p><p><b>Key responsibilities and accountabilities</b></p><ul><li>Assist in negotiation of contracted grape purchases, the maintenance and promotion of grape quality, and in the resolution of winery grower conflicts</li><li>Be involved in grower liaison activities within the region including grower education programs, and seminars</li><li>Involved in harvest sampling, scheduling and delivery of fruit from contracted vineyards</li><li>Creates and manages his/her own schedule of field checking and monitoring vineyards during each growing season</li><li>Scouting grower vineyards for plant growth, grape pests, diseases, irrigation management, and grapevine nutrition</li><li>Takes detailed notes during vineyard field visits and reports recommendations to supervisor and to grower; creates detailed reports from data collected; accurately conduct crop estimates each year</li><li>Meet with growers to regarding the farming plan for cultural practices specific to each vineyard</li><li>Provide recommendations to each grower for cultural practices such as canopy management or irrigation management and confirm growers are following through on such suggestions</li><li>Provide current grower and vineyard data to the Contract Administrator; assist in the maintenance of all grower records, contracts, and statistical reporting. Understand and utilize Copper Cane LLC databases for contract set-up and maintenance, and harvest scheduling. Maintain accurate vineyard map books for Grower vineyards</li><li>Review vineyard history and past harvest data to improve on future vineyard quality and help to source new vineyards</li><li>Assists with managing and creating a sampling schedule for the timely collection of grape maturity samples for the Winery during harvest. Interacts with winemaking team to evaluate vineyard conditions and to assess the flavor ripeness and physiological development of Grower vineyards</li><li>Assist in coordinating and monitoring the grape harvest schedules and deliveries during harvest</li><li>Have an understanding of pricing and availability in the grape market and assist with sourcing fruit to meet the quality objectives of the Winery</li><li>Represent Copper Cane LLC. at Wine Industry Meetings and events</li><li>Other duties as assigned</li></ul><p><b>Core Competencies</b></p><ul><li>Effective negotiation skills, conflict management and resolution skills</li></ul><p><b>Traits</b></p><ul><li>Must be able to work well independently as well as on part of a team</li><li>Highly motivated, detailed oriented, and flexible</li></ul><p><b>Requirements</b></p><ul><li>Excellent written and verbal communication skills</li><li>Must be able to work well independently as well as on part of a team</li><li>Proficient in Word, Access, Excel and Outlook and the ability to create vineyard data reports</li><li>Valid California Driver’s License and have a clean DMV record</li><li>Work site may be any one of the Copper Cane vineyards and/or locations</li><li>Standing for long periods of time (8 hours per day), walking and lifting of up to 55 pounds</li><li>Exposure to various chemicals in production areas, machinery and related production equipment</li><li>Long and irregular hours during peak periods during the year: 30% office work / 70% field work</li><li>Extensive driving</li></ul><p>Job Type: Full-time</p><p>Pay: From $1.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Work Location: On the road</p></div>","company":{"name":"Copper Cane LLC"},"location":{"country":"United States","address":"Saint Helena, CA","city":"Saint Helena","stateProvince":"CA"},"frontendLink":"/job-posting/copper-cane-llc/grower-relations-representative/15f0b832fe6db11ba1d381e547ee7fe9","title":"Grower Relations Representative","category":"General","hash":"15f0b832fe6db11ba1d381e547ee7fe9","postingUrl":"https://www.indeed.com/job/grower-relations-representative-28c8f10a71730b22"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"15 days ago","description":"<div><p>POSaBIT is a well-funded FinTech startup, working exclusively within the cannabis industry. We build unique solutions, leveraging cryptocurrency and blockchain technology, to create new and better financial services and transaction methods. Our home base is just outside Seattle, but we are looking for candidates from all over the country that can work remotely.</p><p>Top Reasons to Work with Us</p><ul><li>Our target markets are growing at 25X over the next three years.</li><li>Being part of this new industry customers need our innovative solutions, making us uniquely positioned to capitalize on a once-in-a-lifetime market opportunity.</li><li>We have an undeniable positive impact on our customer’s business, providing tremendous value and solving critical pain points.</li><li>We offer a fun, dynamic workplace staffed by passionate individuals who are committed to achieving something special.</li><li>Your contributions will be visible and be impactful!</li><li>Proactivity and risk-taking are encouraged and rewarded.</li></ul><p>POSaBIT prides itself on exemplary customer service and we are looking to build out our Client Service team with a new team member who is willing and able to become an expert in the field and foster excellent relationships with our client base located across the country.</p><p>Role Responsibilities</p><ul><li>Passion and energy to help our customers build their business.</li><li>Create a beneficial working relationship with a base of partner cannabis retail stores.</li><li>Be responsible and attentive in customer support, both written and verbally.</li><li>Ability to work independently.</li><li>Proactively listen to the customers’ needs and assess if the issue needs to be elevated to the next level.</li><li>Meticulous note taking and updating accounts in a CRM tool.</li></ul><p>What You Need for the Position:</p><ul><li>Bachelor’s degree preferred, but can be a mix of education and experience</li><li>1-2 years’ experience in Client Services</li><li>Experience or familiarity with the cannabis industry</li><li>High volume inbound/outbound call experience</li><li>Strong interpersonal skills</li><li>Ability to work in a fast-moving, spontaneous environment</li><li>Occasional weekend work, occasional travel</li></ul><p>What’s In It for You</p><ul><li>You get to work in a fast-growing industry experiencing rapid growth</li><li>Opportunity to make a significant impact and be recognized for it</li><li>Stock option plan</li><li>Excellent benefits including – medical, dental, vision, 401k, life and disability insurances</li></ul><p>POSaBIT Inc. is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.'<br />'<br />Work Location:</p><ul><li>One location</li></ul><p>Work Remotely</p><ul><li>Temporarily due to COVID-19</li></ul><p>Job Type: Full-time</p><p>Pay: $40,000.00 - $50,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Profit sharing</li><li>Vision insurance</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to commute/relocate:</p><ul><li>Kirkland, WA 98034: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Client Service: 1 year (Preferred)</li></ul><p>Work Location: Remote</p></div>","company":{"companyType":"Private/Growth","name":"POSaBit","logoUrl":"/logos/posabit-a05e92f5d76429f5bd38ecab467ca1b5.png"},"location":{"address":"Remote"},"frontendLink":"/job-posting/posabit/client-service-representative/ee9d23aa83268df66bbe80d7a3362582","title":"Client Service Representative","category":"Information Technology & Services","hash":"ee9d23aa83268df66bbe80d7a3362582","postingUrl":"https://www.indeed.com/job/client-service-representative-41aa7713b724c105"},{"employmentType":"Full-time","function":["Customer Service","Retail"],"postedOn":"2 days ago","description":"<div><p>Please provide the title of the job you are applying for. You must already have a valid badge from the MED. Please provide a short list of work references including name, phone number and email. No family members please. If we choose you for an interview we will confirm with you via email. Minimum one year required for all jobs posted. Please provide a picture of your badge with your cover letter and resume.</p><p>We are currently living in a pivotal and significant phase for marijuana legalization in this country. Do you want to be a part of the movement by providing a safe and informative shop that the rest of the nation can model itself from? If that sounds like something that excites you, then we are interested in hearing from you</p><p>Budtender</p><p>Do you love delivering incredible customer service? Are you interested in working within a small team of like-minded individuals? Is your knowledge of cannabis through the roof? If you answered yes to all three of those questions, then read on my friend</p><p>We are looking for an experienced budtender who already knows the ropes. A viable candidate is someone who can strike a balance between efficiency and remarkable customer service. Our dispensary serves both recreational and medical patients. Experience with Flohub and knowledge of popular Colorado cannabis products/companies is a must.</p><p>If you do not know how many grams are in an ounce, or what BHO stands for then you need not apply.</p><p>Administrator/front desk</p><p>Do you want to be the face of our company? Do you enjoy greeting customers and completing administrative tasks? Are you experienced in an office setting? Well good.</p><p>We are looking for someone who can remain productive in a fast-paced environment.</p><p>Some of the main tasks for this job include checking in customers, answering phone calls, filing of records and paperwork, and directing customer traffic in the lobby.</p><p>Cannabis knowledge is a must.</p><p>Packager</p><p>Quick hands? We are looking for an accurate packager who can crank out large quantities of items while keeping quality control at the same time.</p><p><b>Job Type:</b></p><p>Full-time</p><p><b>Pay:</b></p><p>From $14.00 per hour</p><p><b>Schedule:</b></p><p>• 10 hour shift</p><p><b>Supplemental Pay:</b></p><p>• Tips</p><p><b>Experience:</b></p><p>Customer Service: 1 year (Preferred)</p><p><b>License/Certification:</b></p><p>• MED Badge (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Communication method(s) used:</b></p><p>• Email</p><p>• Phone</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"companyType":"Private/Established","name":"Makena"},"location":{"country":"United States","address":"Denver, CO, USA","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/makena/budtender-front-desk-packager-1600-per-hour/fd0bd0b83abb3963a98c5825a6e6e5b5","title":"Budtender/Front Desk/Packager: $16.00 Per Hour","category":"Financial Services","hash":"fd0bd0b83abb3963a98c5825a6e6e5b5","postingUrl":"https://us.bebee.com/job/20211126-6ade7c807f91b1b6b84d15ab8d18cf90"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"15 days ago","description":"<div><p>Job Title: Customer Service Representative<br />Department: Operations<br />Reports to: Customer Service Supervisor<br />Hire Date: December 2021<br />Location: Oakland, CA<br />Compensation:<br />Benefits: Bonus Plan, Medical, Dental, Vision, 401k, Life Insurance, Stock Options, Paid Time Off</p><p><i><b>JOB SUMMARY</b></i><br />Founded in 2007, Dark Heart Nursery’s mission is to help growers thrive by pioneering innovative products and services. DHN does this by specializing and leading the industry in cultivating high-quality clones for growers across California. Our years of experience allows us to produce premium clones from both popular and emerging lines that perform well in a variety of settings. DHN continues to expand into additional facilities to bring on more capacity and to lower the cost of production. DHN is also an industry leader in cannabis tissue culture and is further developing the plant biotech side of the business into plant pathology, virus eradication, and breeding. It is an exciting time to joins the team as DHN scales the business to dominate the cannabis nursery space.<br />DHN is recruiting for an outgoing, organized and efficient Customer Service Representative to join our team in Oakland, CA. The ideal candidate must have proven experience and success in providing expert level customer service and supporting sales teams. Candidates should be process oriented and enjoy helping maximize team’s potential and productivity.</p><p><i><b>ESSENTIAL FUNCTIONS (INCLUDED, BUT NOT LIMITED TO): </b></i></p><ul><li>Customer onboarding;</li><li>Order entry and review;</li><li>Create sales orders;</li><li>Route scheduling;</li><li>Customer communication;</li><li>Main point of contact for customers (help support customers and resolve issues);</li><li>Provide administrative assistance to sales and executive sales staff;</li><li>Performs other job-related duties and responsibilities as may be assigned from time to time.</li></ul><p><i><b>KEY PERFORMANCE INDICATORS: </b></i></p><ul><li>Customer satisfaction, complete on-time orders, accurate inventory counts</li></ul><p><b>JOB REQUIREMENTS AND QUALIFICATIONS: </b><br /><i><b>Education and Experience</b></i></p><ul><li>Bachelor's degree (preferred);</li><li>3 years’ experience in high-level customer service role;</li><li>Proficient in Microsoft Office, Expert level Excel Skills;</li><li>NAV experience (highly preferred)</li><li>Transparent, dependable and trustworthy;</li></ul><p><i><b>Skills, Competencies, and Knowledge</b></i></p><ul><li>Excellent Customer Service Skills/Client Focus</li><li>Ability to Problem Solve and Work Independently</li><li>High-Level Interpersonal, Communication and Leadership Skills</li><li>Business Acumen</li><li>Analytical and Takes Initiative</li><li>Results Driven</li><li>Organizational Skills</li><li>Process and Detail Oriented with an Eye for Accuracy</li></ul><p><i><b>PHYSICAL DEMANDS</b></i><br />The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<br />The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</p><p><i><b>OTHER INFORMATION</b></i></p><ul><li>Occasional Travel</li><li>Occasional Weekends and Long Hours</li></ul><p>All qualified applicants are encouraged to apply. Women, People of Color and LGBTQ individuals are strongly encouraged to apply.</p><p><i><b>EQUAL EMPLOYMENT OPPORTUNITY</b></i><br />It is the policy of the Company to provide equal employment opportunities to all Employees and applicants for employment without regard to race, religion, color, sex, gender, sexual orientation, marital status, age (age 40 and over), citizenship, national origin, disability (as defined by the applicable law), or any other classification protected by applicable law. This policy extends to all aspects of employment opportunity including hiring, compensation, benefits, promotion, transfer, layoff, recall, reduction in force, termination, retirement, placement, training and all other privileges, terms and conditions of employment. The Company complies with applicable federal, state, and local laws regarding the reasonable accommodation of qualified individuals (both Employees and applicants for employment) who are disabled. All employment is at-will.</p><p>Job Type: Full-time</p><p>Pay: From $21.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Commission pay</li></ul><p>Ability to commute/relocate:</p><ul><li>Oakland, CA 94606: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Dark Heart Nursery","logoUrl":"/logos/dark-heart-nursery-ed7edbed795a135924f5a929b15500f9.jpeg"},"location":{"country":"United States","address":"Oakland, CA 94606","city":"Oakland","stateProvince":"CA"},"frontendLink":"/job-posting/dark-heart-nursery/customer-service-representative/11b70ee466a5b1285c168ef759ccc48b","title":"Customer Service Representative","category":"Agriculture & Farming","hash":"11b70ee466a5b1285c168ef759ccc48b","postingUrl":"https://www.indeed.com/job/customer-service-representative-cb9acf08b3acce90"},{"salaries":[{"salaryStart":"$23k","salaryEnd":"$52k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Denver,CO"},{"salaryStart":"$32k","salaryEnd":"$53k","currency":"US","source":"Salary.com","position":"Customer Service Representative II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-ii-salary/denver-co"},{"salaryStart":"$13","salaryEnd":"$20","currency":"US","source":"Payscale","position":"Customer Service Representative (CSR)","type":"per hour","url":"https://www.payscale.com/research/US/Job=Customer_Service_Representative_(CSR)/Hourly_Rate/92b35d94/Denver-CO"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"15 days ago","description":"<div><p><b>Summary</b></p><p>Our stores are where customers come to experience cannabis, and our Retail Associates are vital to delivering customer service, offering a distinctive shopping experience that drives sales results.</p><p>The Retail Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service, assuring anyone who visits a store leaves satisfied.</p><p>Individual responsibilities as a Retail Associate include demonstrating outstanding customer service and sales skills, assisting with keeping the sales floor stocked with merchandise and/or organizing the sales floor and stock areas.</p><p>The Retail Associate conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.</p><p>• Current opening requires closing shifts 3:30PM - 12:30PM including weekend work (especially Sundays).</p><p><b>Essential Duties and Responsibilities</b></p><p>Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns</p><p>Lead tours of sales floor within the store, making product recommendations based on ongoing research of strains, cannabinoids and vendor-produced products available</p><p>Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body</p><p>Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests</p><p>Understand The Green Solution exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Lead Associate and Management</p><p>Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance</p><p>Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing</p><p>Answer phone with scripted greeting, provide customer service, and accept TGS Express or Call-Ahead orders</p><p>Accurately record phone and online orders into the point-of-sale (POS) system</p><p>Confirm accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.)</p><p>Verify correct use of MED-required packaging and labeling according to The Green Solution policy</p><p>Operate cash register by using barcode scanner, computer-based POS system and cash drawer to process transactions, ensuring patrons and patients leave with labeled product inside of a state regulated exit bag with correct change and a receipt</p><p>Adhere to The Green Solution security protocol and promote safety for patrons, patients and other Team Members</p><p>Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines</p><p>Fill all time during scheduled shifts with productive, useful activity, including cleaning, stocking, researching, organizing or completing any other tasks to contribute to company success</p><p>Adhere to all company uniform policy and preserve all provided necessary equipment</p><p>Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members</p><p>All other job duties as assigned</p><p><b>Qualifications</b></p><p><b>Education</b></p><p>High School diploma or General Education Development (GED) required</p><p>Training</p><p>Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Management</p><p>Required Skills &amp; Experience</p><p>Excellent computer, mathematical, language and reasoning skills</p><p>Bilingual skills a plus</p><p>Retail, operations and/or sales experience</p><p>Preferred Skills &amp; Experience</p><p>Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities</p><p>TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics</p><p><b>Pay:</b></p><p>$14.00 per hour</p><p><b>Job Type:</b></p><p>Full-time</p><p><b>Pay:</b></p><p>$14.00 per hour</p><p><b>Benefits:</b></p><p>401(k)</p><p>401(k) matching</p><p>Dental insurance</p><p>Employee discount</p><p>Flexible schedule</p><p>Health insurance</p><p>Life insurance</p><p>Paid time off</p><p>Vision insurance</p><p><b>Schedule:</b></p><p>8 hour shift</p><p>Day shift</p><p>Holidays</p><p>Monday to Friday</p><p>Night shift</p><p>Weekend availability</p><p><b>Supplemental Pay:</b></p><p>Tips</p><p><b>COVID-19 considerations:</b></p><p>We follow all Covid-19 recommendations by the State-Social distancing, masks and sanitation procedures.</p><p><b>Education:</b></p><p>High school or equivalent (Preferred)</p><p><b>Experience:</b></p><p>Customer Service: 1 year (Preferred)</p><p><b>License/Certification:</b></p><p>MED Badge (Preferred)</p><p><b>Work Location:</b></p><p>One location</p><p><b>Work Remotely:</b></p><p>No</p></div>","company":{"companyType":"Private/Established","name":"The Green Solution - Marijuana Dispensary","logoUrl":"/logos/the-green-solution-df027aa9d979401f3be1a2a2fadd67ca.png"},"location":{"country":"United States","address":"Denver, CO, USA","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/the-green-solution-marijuana-dispensary/customer-service-representative/29bc68babea614a4809583bd406167db","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"29bc68babea614a4809583bd406167db","postingUrl":"https://us.bebee.com/job/20211113-b8a3c89c74227a5c2285e05a4ed4269e","salary":"$23k - $52k"}]