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Customer Service Representative

Hemp Wholesaler Binghamton, NY 13905 Full-time
Apply Now Copy link

We are looking to add a customer service rep to our team!

Duties include but are not limited to:

Answering customer service phone calls and emails in an organized and timely fashion

Qualified applicant will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Schedule: Monday - Friday 9am -5pm

Prior knowledge in the hemp industry required!

Reliable transportation needed!

Pay depends on experience

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Schedule:

  • Monday to Friday

Experience:

  • Hemp Industry: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location: One location

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We need someone that is able to assist our sales team and help customers with tracking and other important info. We bring life to brands around the world and work with most of the top cannabis and other related brands.</p> <p>We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p> <p><b>Responsibilities</b></p> <ul> <li>Manage accounts with only a few incoming calls per day.</li> <li>Generate sales leads</li> <li>Identify and assess customers’ needs to achieve satisfaction</li> <li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li> <li>Provide accurate, valid and complete information by using the right methods/tools</li> <li>Meet personal/customer service team sales targets and call handling quotas</li> <li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li> <li>Keep records of customer interactions, process customer accounts and file documents</li> <li>Follow communication procedures, guidelines and policies</li> <li>Take the extra mile to engage customers</li> </ul> <p><b>Skills</b></p> <ul> <li>Proven customer support experience or experience as a client service representative</li> <li>Customer orientation and ability to adapt/respond to different types of characters</li> <li>Excellent communication and presentation skills</li> <li>Ability to multi-task, prioritize, and manage time effectively</li> <li>High school degree</li> </ul> <p>Job Type: Full-time</p> <p>Pay: $15.00 - $20.00 per hour</p> <p>Schedule:</p> <ul> <li>Monday to Friday</li> </ul> <p>Ability to commute/relocate:</p> <ul> <li>Saint Petersburg, FL 33712: Reliably commute or planning to relocate before starting work (Required)</li> </ul> <p>Work Location: One location</p></div>","company":{"name":"Cannabis Promotions"},"location":{"country":"United States","address":"Saint Petersburg, FL 33712","city":"Saint Petersburg","stateProvince":"FL"},"frontendLink":"/job-posting/cannabis-promotions/customer-service-representative/4d0590bdfac743fb352b220a2b6cc1ff","title":"Customer Service Representative","category":"Professional, Scientific, and Technical Services","hash":"4d0590bdfac743fb352b220a2b6cc1ff","postingUrl":"https://www.indeed.com/job/customer-service-representative-dbe5fa37508d15b8","timestamp":1652968236844},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div> <p>Company</p> <p>TGS Management is an award-winning, family-owned company providing qualified staffing solutions to Colorado’s most-recognized cannabis brands, including: The Green Solution, NectarBee, and S-Type Armored. We are a leader in cannabis acceptance, accessibility, compliance, quality, and market share. We are looking to add a dynamic Call Center Representative to join our team!</p> <p>Summary</p> <p>Our stores are where customers come to “experience cannabis”, our Call Center Representatives are vital to delivering customer service, as they help to field over 50,000 calls per month. The Call Center Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service over the phone. Individual responsibilities as a Call Center Representative include demonstrating outstanding customer service and sales skills, assisting with handling calls from new and existing customers regarding a variety of requests from store location information, to product knowledge, to Colorado marijuana law. Call Center Representatives are responsible for utilizing their knowledge of products or services to address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. The Call Center Representative conducts day-to-day operations within the call center location while adhering to company policy and industry regulations.</p> <p>Essential Duties &amp; Responsibilities</p> <ul> <li>Receive inbound calls including transferred sales leads and calls from current and potential customers</li> <li>Answer questions about the product details, the company, and issues with account for the customers</li> <li>Assist customers with any technical issues experienced with website and escalate any issues to management appropriately</li> <li>Perform basic account maintenance activities</li> <li>Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns</li> <li>Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body</li> <li>Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests</li> <li>Understand The Green Solution exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Lead Associates and Management</li> <li>Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance</li> <li>Answer phone with scripted greeting, provide customer service</li> <li>Complete call logs</li> <li>Produce call reports</li> <li>Route calls to appropriate sources</li> <li>Enter new and update customer information into Preferred Patron software system</li> <li>Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines</li> <li>Adhere to all company uniform policy and preserve all provided necessary equipment</li> <li>Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members</li> <li>All other job duties as assigned</li> </ul> <p>Qualifications<br />Education</p> <ul> <li>High School diploma or General Education Development (GED) required</li> <li>Associate or Bachelor’s degree in any field preferred</li> </ul> <p>Training</p> <ul> <li>Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Management</li> </ul> <p>Required Skills &amp; Experience</p> <ul> <li>Excellent computer, mathematical, language and reasoning skills</li> <li>Bilingual skills a plus</li> <li>Retail, operations and/or sales experience</li> <li>Proficient in relevant computer applications</li> <li>Required language proficiency</li> </ul> <p>Preferred Skills &amp; Experience</p> <ul> <li>Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities</li> <li>Stress tolerance</li> <li>High energy level</li> </ul> <p>**TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics*</p> <p>Job Type: Full-time</p> <p>Pay: $15.00 per hour</p> <p>Job Types: Full-time, Part-time</p> <p>Pay: $16.00 per hour</p> <p>Benefits:</p> <ul> <li>401(k)</li> <li>Dental insurance</li> <li>Disability insurance</li> <li>Employee discount</li> <li>Health insurance</li> <li>Life insurance</li> <li>Paid time off</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Day shift</li> <li>Monday to Friday</li> </ul> <p>Experience:</p> <ul> <li>Customer service: 1 year (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"The Green Solution","logoUrl":"/logos/the-green-solution-df027aa9d979401f3be1a2a2fadd67ca.png"},"location":{"country":"United States","address":"Denver, CO 80222","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/the-green-solution/call-center-representative/027bf02c256cdd9347320f9d8413e00e","title":"Call Center Representative","category":"Medical & Healthcare","hash":"027bf02c256cdd9347320f9d8413e00e","postingUrl":"https://www.indeed.com/job/call-center-representative-f7ff0cf9f170e7be","timestamp":1653054163028},{"employmentType":"Full-time","description":"<div><p>Job description</p><p>If you are a responsible, dependable, hardworking individual with an outgoing personality and a passion to become part of the evolving cannabis industry we want you!</p><p>• Greet customers and provide the information and education they require to ensue they have a positive experience that will emphasize brand awareness and provide quality customer care</p><p>• Demonstrate in depth knowledge of cannabis and the accessories we sell</p><p>• Demonstrate a positive attitude and high energy to meet team goals and sales targets</p><p>• Possess strong verbal and written communication skills, assessment and decision-making skills</p><p>• Comply with all company and government mandated policies &amp; procedures and legislation</p><p>• Participate in and comply with all training requirements</p><p>• Maintain confidentiality and privacy of our customers</p><p>• Operate the POS terminal and demonstrate aptitude for cashier related duties</p><p>• Assist in the all daily operations of the store in a team-oriented approach, which includes opening and closing, general house keeping etc…</p><p>• Be accountable for the safety and security for products, customers and co-workers while on shift, including Covid-19 safety procedures</p><p>• Age gating customers prior to entering the retail store</p><p>• Must be willing to work all shifts, including weekends</p><p>• Must complete CannSell Standard prior to first shift</p><p>• Must provide a recent Criminal Record Check</p><p>Job Types: Part-time, Permanent</p><p>Part-time hours: 15-35 per week</p><p>Salary: $17.00 per hour</p><p><b>Additional pay:</b></p><p>• Tips</p><p><b>Benefits:</b></p><p>• On-site parking</p><p>• Store discount</p><p><b>Schedule:</b></p><p>• 10 hour shift</p><p>• 12 hour shift</p><p>• 8 hour shift</p><p><b>Ability to commute/relocate:</b></p><p>• Brantford, ON N3T 1K7: reliably commute or plan to relocate before starting work (required</p></div>","title":"Cannabis Customer Service Representative","salaries":[{"salaryStart":"$17","salaryEnd":"$19","currency":"","source":"Glassdoor","position":"Customer Experience Representative","type":"per hour","url":"https://www.glassdoor.ca/Hourly-Pay/Nova-Cannabis-Customer-Experience-Representative-Toronto-Hourly-Pay-EJI_IE3076599.0,13_KO14,48_IL.49,56_IM976.htm"}],"function":["Customer Service"],"postedOn":"4 days ago","company":{"name":"Cannabis Supply Company"},"location":{"country":"Canada","address":"St. Catharines, ON","city":"St. Catharines","stateProvince":"ON"},"frontendLink":"/job-posting/cannabis-supply-company/cannabis-customer-service-representative/0dd244dbf575f625d2c3ffa94aa6ca15","category":"Retail","hash":"0dd244dbf575f625d2c3ffa94aa6ca15","postingUrl":"https://www.glassdoor.ca/job-listing/cannabis-customer-service-representative-cannabis-supply-JV_IC4037144_KO0,40_KE41,56.htm?jl=1007876912124","timestamp":1653054180205,"salary":"$17 - $19"},{"employmentType":"Part-time","description":"<div><p><b>Who We Are</b></p><p>Here at Vireo Health, Inc. (“Vireo”) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity and inclusion through engaging employee outreach programs, community events, and non-profit partnerships.</p><p>We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales &amp; Marketing, we are hiring people who share our vision and passion for improving people’s lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you!</p><p><b>What You Will Do</b></p><p>We are seeking an energetic and flexible part-time Customer Service Representative to join our growing dynamic team! Our Customer Service Representative is responsible for greeting potential patients, confirming patient identification, granting eligible patients and their caregivers access to the Cannabis Patient Centers, registering patients and answering clinic phone calls in a prompt, courteous and professional manner and reporting any suspicious activities.</p><p>The Customer Service Representative plays an integral role in providing excellent service to our patients. This position will be located in Bloomington.</p><p>Highlighted</p><p><b>Responsibilities</b></p><p>• Control access to facility</p><p>• Greet and register patients, review required information, enter patient information into computer system</p><p>• Answer multi-line ct calls appropriately</p><p>• Utilize Leaf Logix to check in patients and place in appropriate status</p><p>• Scan documents into Electronic Health Records (EHR) system</p><p>• Schedule appointments over phone and in-person appointment booking platform</p><p>• Maintain strict confidentiality of patient health information</p><p>• Other clerical and light janitorial duties as assigned</p><p>• Completes opening and closing procedures as assigned</p><p>• Knowledgeable of all state cannabis compliance regulations and rules.</p><p>• Assist in educating and signing up patients in the Green Goods Loyalty Program</p><p>• Ensure patient self-evaluations are completed prior to up</p><p>• Check Zendesk to review and follow up on tickets.</p><p>• Ability to assist in curbside service if needed.</p><p>• Engage in continual self-education of new products, changes in cannabis industry and company.</p><p>• Encourage team-based care/engagement while maintaining positive team morale</p><p>• Cover Patient Care Coordinator Lunches and breaks as needed.</p><p>• Ability to perform PCC duties on a temporary basis due to the needs of the business.</p><p><b>Qualifications</b></p><p>• HS Diploma or equivalent. Experience in customer service, retail environment or medical reception desired.</p><p>• Proficiency with MS office required, MS Excel and CRM systems.</p><p>• Ability to communicate calmly and clearly with patients and others on the phone and in-person</p><p>• Knowledge of customer service principles and techniques</p><p>• Ability to handle multiple tasks simultaneously while having attention to detail.</p><p>• Willingness and ability to learn several IT platforms for prompt triage and response to patients</p><p>• Ability to work in a fast faced environment</p><p>• Ability to stand for long periods.</p><p>• Flexible availability including by not limited to weekends and evenings.</p><p>• Ability to work in a team environment, as well as function independently</p><p>• Ability to understand, support, and implement community and organizational policies/procedure, along with government regulations</p><p>• Ability to perform job duties effectively when under stress</p><p>• Ability to accept constructive feedback and grow with position/company</p><p>• Act ethically and apply good judgment</p><p>EEO Statement</p><p>Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, r characteristic protected by federal, state or local laws.</p><p>gJn1vTuzzt</p></div>","title":"Customer Service Representative","salaries":[{"salaryStart":"$6k","salaryEnd":"$200k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/minneapolis-customer-service-representative-salary-SRCH_IL.0,11_IM567_KO12,43.htm"},{"salaryStart":"$24k","salaryEnd":"$53k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative ~","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Minneapolis,MN"},{"salaryStart":"$30k","salaryEnd":"$48k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/minneapolis-mn"}],"function":["Customer Service"],"postedOn":"6 days ago","company":{"website":"vireohealth.com","companyType":"Private/Established","name":"Vireo Health, Inc.","logoUrl":"/logos/vireo-health-125544955cfe8cdd68bc5cddd679f996.png"},"location":{"country":"United States","address":"Bloomington, MN, USA","city":"Bloomington","stateProvince":"MN"},"frontendLink":"/job-posting/vireo-health-inc/customer-service-representative/699e0d9a08085a297b33d5ef144f79cd","category":"Medical & Healthcare","hash":"699e0d9a08085a297b33d5ef144f79cd","postingUrl":"https://www.learn4good.com/jobs/bloomington/minnesota/healthcare/1199578027/e/","timestamp":1652794271490,"salary":"$6k - $200k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div> <p><b>MÜV/Verano, the fastest-growing cannabis company in Florida is hiring for our HQ/Call Center </b><b>located in Apollo Beach, FL</b>. The payrate for this position is $15 per hour. Below are the details for the <b>Customer Care Representative</b> position.</p> <p><b>Job Summary: </b></p> <p>The focus of the Customer Care Representative is to create loyalty to all MÜV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.</p> <p><b>Duties and Responsibilities: </b></p> <ul> <li>Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.</li> <li>Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.</li> <li>Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.</li> <li>Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.</li> <li>Take initiative and assumes responsibility where appropriate.</li> <li>Develop a good understanding of client needs, business objectives, and business trends.</li> <li>Perform other duties as assigned by management.</li> </ul> <p><b>Minimum Qualifications: </b></p> <ul> <li>1+ year of experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)</li> <li>Experience in a call center environment leading handling customer orders/questions is preferred.</li> <li>Passion to serve people with debilitating conditions.</li> <li>Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.</li> <li>Ability to work weekends &amp; holidays as scheduled.</li> <li>Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager</li> <li>Ability to collaborate with other departments within MUV/Verano.</li> </ul> <p><b>Additional Requirements: </b></p> <ul> <li>Must be at least 21 years of age.</li> </ul> <p><b>Physical and Mental Demands: </b></p> <p>While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.</p> <p><b>Working Environment: </b></p> <p>Work is performed in a warehouse environment. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.</p> <p><b>EEO Statement: </b></p> <p>We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.</p> <p>Job Type: Full-time</p> <p>Pay: $15.00 per hour</p> <p>Benefits:</p> <ul> <li>401(k)</li> <li>401(k) matching</li> <li>Dental insurance</li> <li>Disability insurance</li> <li>Employee assistance program</li> <li>Employee discount</li> <li>Flexible spending account</li> <li>Health insurance</li> <li>Health savings account</li> <li>Life insurance</li> <li>Paid time off</li> <li>Paid training</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Monday to Friday</li> <li>Weekend availability</li> </ul> <p>COVID-19 considerations:</p> <p>Education:</p> <ul> <li>High school or equivalent (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"name":"MUV"},"location":{"country":"United States","address":"Apollo Beach, FL 33572","city":"Apollo Beach","stateProvince":"FL"},"frontendLink":"/job-posting/muv/customer-care-representative/d8c0dc5a8f05fdddaaf4560e71c65ecb","title":"Customer Care Representative","category":"Agriculture & Farming","hash":"d8c0dc5a8f05fdddaaf4560e71c65ecb","postingUrl":"https://www.indeed.com/job/customer-care-representative-26b60d6eef2559c6","timestamp":1652968212199},{"employmentType":"Full-time","description":"<div><p><b>Who We Are</b></p><p>Here at Vireo Health, Inc. (“Vireo”) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales &amp; Marketing, we are hiring people who share our vision and passion for improving people’s lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you!</p><p><b>What You Will Do</b></p><p>We are seeking an energetic and flexible part-time Customer Service Representative to join our growing dynamic team! Our Customer Service Representative is responsible for greeting potential patients, confirming patient identification, granting eligible patients and their caregivers access to the Cannabis Patient Centers, registering patients and answering clinic phone calls in a prompt, courteous and professional manner and reporting any suspicious activities. The Customer Service Representative plays an integral role in providing excellent service to our patients. This position will be located in Bloomington.</p><p>Highlighted Responsibilities</p><p>Control access to facility</p><p>Greet and register patients, review required information, enter patient information into computer system</p><p>Answer multi-line telephone and direct calls appropriately</p><p>Utilize Leaf Logix to check in patients and place in appropriate status</p><p>Scan documents into Electronic Health Records (EHR) system</p><p>Schedule appointments over phone and in-person via our online appointment booking platform</p><p>Maintain strict confidentiality of patient health information</p><p>Other clerical and light janitorial duties as assigned</p><p>Completes opening and closing procedures as assigned</p><p>Knowledgeable of all state cannabis compliance regulations and rules.</p><p>Assist in educating and signing up patients in the Green Goods Loyalty Program</p><p>Ensure patient self-evaluations are completed prior to order pick up</p><p>Check Zendesk to review and follow up on tickets.</p><p>Ability to assist in curbside service if needed.</p><p>Engage in continual self-education of new products, changes in cannabis industry and company.</p><p>Encourage team-based care/engagement while maintaining positive team morale</p><p>Cover Patient Care Coordinator Lunches and breaks as needed.</p><p>Ability to perform PCC duties on a temporary basis due to the needs of the business.</p><p><b>Qualifications</b></p><p>HS Diploma or equivalent. Experience in customer service, retail environment or medical reception desired.</p><p>Proficiency with MS office required, MS Excel and CRM systems.</p><p>Ability to communicate calmly and clearly with patients and others on the phone and in-person</p><p>Knowledge of customer service principles and techniques</p><p>Ability to handle multiple tasks simultaneously while having attention to detail.</p><p>Willingness and ability to learn several IT platforms for prompt triage and response to patients</p><p>Ability to work in a fast faced environment</p><p>Ability to stand for long periods.</p><p>Flexible availability including by not limited to weekends and evenings.</p><p>Ability to work in a team environment, as well as function independently</p><p>Ability to understand, support, and implement community and organizational policies/procedure, along with government regulations</p><p>Ability to perform job duties effectively when under stress</p><p>Ability to accept constructive feedback and grow with position/company</p><p>Act ethically and apply good judgment</p><p>EEO Statement</p><p>Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. {removed}</p><p>Powered by JazzHR</p><p>gJn1vTuzzt</p></div>","title":"Customer Service Representative","salaries":[{"salaryStart":"$11k","salaryEnd":"$110k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/bloomington-customer-service-representative-salary-SRCH_IL.0,11_IM99_KO12,43.htm"},{"salaryStart":"$34k","salaryEnd":"$55k","currency":"US","source":"Salary.com","position":"Customer Service Representative II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-ii-salary/il"},{"salaryStart":"$40k","salaryEnd":"$72k","currency":"US","source":"Payscale","position":"Senior Customer Service Representative (CSR)","type":"per year","url":"https://www.payscale.com/research/US/Job=Senior_Customer_Service_Representative_(CSR)/Hourly_Rate/2282e060/Chicago-IL"}],"function":["Customer Service"],"postedOn":"7 days ago","company":{"website":"vireohealth.com","companyType":"Private/Established","name":"Vireo Health Inc","logoUrl":"/logos/vireo-health-125544955cfe8cdd68bc5cddd679f996.png"},"location":{"country":"United States","address":"Bloomington, IL, USA","city":"Bloomington","stateProvince":"IL"},"frontendLink":"/job-posting/vireo-health-inc/customer-service-representative/258cd0f869e179a2c740c9e31eb7bc09","category":"Medical & Healthcare","hash":"258cd0f869e179a2c740c9e31eb7bc09","postingUrl":"https://www.jobilize.com/job/us-il-bloomington-customer-service-representative-vireo-health-hiring","timestamp":1652880705801,"salary":"$11k - $110k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>We are on the lookout for a creative Customer Service and Sales Representative (Victoria) to join our all-star team at Trees Cannabis in Victoria, BC.</p><p>Growing your career as a Full Time Customer Service and Sales Representative (Victoria) is an amazing opportunity to develop relevant skills.</p><p>If you are strong in problem-solving, presentation and have the right personality for the job, then apply for the position of Customer Service and Sales Representative (Victoria) at Trees Cannabis today!</p><p>Trees Cannabis is hiring Customer Sales &amp; Services Representatives to join our team at our soon to open location on Alpha Street Victoria Trees is a cannabis retailer committed to sharing our passion for cannabis with our community.</p><p>The CSSR is the first point of contact with customers and is a cannabis subject matter expert. They build relationships to create loyal customers who trust the opinions and judgement of our CSSR team.</p><p>About the Role Responsibilities</p><p>• Welcome everyone in a courteous, friendly, and professional manner while providing exceptional service</p><p>• Develop customer relationships by sharing knowledge and demonstrating exceptional customer service to establish confidence in Trees Cannabis as an leader in the cannabis industry and in our communities</p><p>• Listens attentively to customers and their needs in order to recommend appropriate products and meet sales targets</p><p>• Uphold all store operations, cash handling, and safe workplace policies</p><p>• Be familiar with and uphold all relevant regulations within the store</p><p>• Utilize cannabis knowledge to achieve sales targets</p><p>• Ensure the retail environment is clean, welcoming, and well stocked</p><p><b>About You</b></p><p>• Successful candidates will have already completed their Selling It Right Certification and be 19+ years of age</p><p>• You’re committed to exceptional customer service and a great work environment</p><p>• You act with integrity and exercise excellent judgement</p><p>• You're knowledgeable about the cannabis industry including federal, provincial, and municipal regulations etc.</p><p>• You have extraordinary communication and relationship building skills, are enthusiastic, reliable and eager to achieve goals</p><p>• Previous Customer Service and sales experience in a retail environment (Cannabis knowledge is an asset though a desire to learn is most essential)</p><p>You are eager to work evenings and weekends</p><p><b>Work Environment</b></p><p>CSSRs work predominantly in customer facing roles interacting with the public. They participate in store cleanliness activities, and may be required to lift objects of up to 22 kg. This role requires standing, bending at the waist, and walking back and forth for the duration of the shift.</p><p>Why Join Us?</p><p>• We offer an awesome staff discount, a great health benefits package, and competitive compensation</p><p>• We’re community-oriented and give back to our communities regularly</p><p>• We encourage a warm and friendly work environment</p><p>• We offer opportunity to develop your career with a growing company</p><p><b>Company Benefits:</b></p><p>● Learning opportunities</p><p>● Company offers career progression opportunities</p><p>● Competitive salary</p></div>","company":{"companyType":"Private/Established","name":"Trees Cannabis","logoUrl":"/logos/treez-inc-47f2ccbdf50dff3c068b3713295dffe7.png"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/trees-cannabis/customer-service-and-sales-representative-victoria-fast-hire/23c23a4afa057548a0406aad089cde07","title":"Customer Service and Sales Representative /Victoria/ - Fast Hire","category":"Information Technology & Services","hash":"23c23a4afa057548a0406aad089cde07","postingUrl":"https://grabjobs.co/canada/job/full-time/customer-service-guest-services/customer-service-and-sales-representative-victoria-fast-hire-11374685","timestamp":1653054250248},{"employmentType":"Full-time, Permanent","function":["Customer Service"],"postedOn":"4 days ago","description":"<div> <p><b>Job description</b></p> <p>Pineapple Express Delivery is growing! We are now looking for Full-time Dispatch and Customer Care Agents to work weekdays, weeknights and weekends from our Richmond, BC Location.</p> <p>The timings for the position can be anywhere between 3 pm – 11 pm. You MUST be available for a variety of shifts. We deliver for companies like Spectrum, Cannmart, Tokyo Smoke, Medical Cannabis by Shoppers, etc. across Ontario. This NOT a Skip the Dishes or Uber-style company.</p> <p>This role is a multi-faceted role that incorporates the duties of a Dispatcher and Customer Care agent. The primary responsibility in this role is to provide seamless customer experiences for customers who order from our large-scale client. This is a head-office role where duties will be performed in our facility.</p> <p><b>Core job responsibilities: </b></p> <ul> <li>Oversee warehouse activities in the absence of the warehouse supervisor</li> <li>Assist in warehouse duties as required (receiving delivery drivers, organizing bins, locks, driver kits, sort, fill, etc.)</li> <li>Respond to SMS, chats, and calls from clients and customers in a timely and professional manner</li> <li>Create routes for delivery drivers throughout your shift</li> <li>Dispatch and monitor routes for delivery drivers throughout your shift</li> <li>Make necessary ad hoc adjustments to driver routes with minimal impact to the customers</li> <li>Keep drivers informed on changes to routes</li> <li>Closely observe fleet on the road to identify potential risks in attaining all SLA’s (Service Level Agreements)</li> <li>Resolve client and customer issues at first point-of-contact</li> <li>Communicate with drivers to ensure they understand the processes, safety and provide guidance</li> <li>Actively participate in continuous improvement initiatives and problem solving</li> <li>Data entry and minor analytical duties may be required</li> <li>Document all changes and amendments to deliveries and customer requests in a timely manner</li> <li>In the event of emergencies, you may be required to drive</li> </ul> <p><b>Requirements: </b></p> <ul> <li>Previous relevant experience is an asset</li> <li>Ability to communicate professionally over the phone and SMS chat Strong verbal and written communication skills</li> <li>Ability to work with others as well as independently</li> <li>Dependable attendance</li> <li>Positive attitude</li> <li>Strong organizational skills</li> <li>Self–motivated problem solver</li> <li>General proficiency in Microsoft Office</li> </ul> <p>Pineapple Express Delivery is a growing start-up and so it is therefore understood that we reserve the right to change these duties upon reasonable notice dependent on the organization's future needs. There are opportunities to grow your career!</p> <p>Pineapple Express Delivery is committed to providing a barrier-free environment for all stakeholders, including our clients, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations.</p> <p>Pineapple Express Delivery understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.</p> <p>Providing an accessible and barrier-free environment is a shared effort, and we are committed as an organization to working with the necessary parties to make accessibility for all a reality. For more detailed information on our accessibility policies, plans, and training programs, please contact Human Resources.</p> <p>We are an equal opportunity employer that recognizes the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.</p> <p>Job Types: Full-time, Permanent</p> <p>Salary: $22.00 per hour</p> <p>Benefits:</p> <ul> <li>Casual dress</li> <li>Dental care</li> <li>Disability insurance</li> <li>Extended health care</li> <li>On-site parking</li> <li>Paid time off</li> <li>Vision care</li> <li>Wellness program</li> </ul> <p>Experience:</p> <ul> <li>customer service: 1 year (required)</li> <li>Dispatch: 1 year (required)</li> </ul></div>","company":{"companyType":"Private/Growth","name":"Pineapple Express Delivery","logoUrl":"/logos/pineapple-express-delivery-623ecb0d9b41c12d87839f34e576629f.jpeg"},"location":{"country":"Canada","address":"Richmond, BC","city":"Richmond","stateProvince":"BC"},"frontendLink":"/job-posting/pineapple-express-delivery/dispatcher-customer-care-agent/ab0eba029d0f40e44f0b355ef0951121","title":"Dispatcher/Customer Care Agent","category":"Supply Chain & Logistics","hash":"ab0eba029d0f40e44f0b355ef0951121","postingUrl":"https://ca.indeed.com/job/dispatchercustomer-care-agent-aadc491c31b90c33","timestamp":1652968257512},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div> <p><b>Silver Streak Solutions</b> is committed to offering the best value and service in the Cannabis industry, we call this the Green Promise.</p> <p>A Customer Care Representative is the first point of contact many customers will have with our company. This individual is mainly<br />responsible for taking orders, engaging the customer in a friendly and professional manner, explaining the service and product and<br />logging complaints and concerns.</p> <p><b>Essential Functions: </b></p> <ul> <li>Provide exceptional customer service by phone, text and on all platforms to interact efficiently.</li> <li>Answer incoming customer calls and take appropriate action</li> <li>Provide customers with product and service information</li> <li>Process orders, forms, and applications</li> <li>Accurately enter new customer profiles information, update existing customer information and document all call notes in CRM</li> <li>Manage, Log, and resolve customer complaints and follow resolution procedures</li> <li>Adhere to pricing adjustment protocols</li> <li>Ability to multi-task, prioritize and stay on task effectively</li> <li>Maintain strict confidentiality in compliance with HIPPA guidelines</li> <li>Adhere to department Standards Operating Procedures. (SOP)</li> <li>Perform all other duties as assigned</li> <li><b>Requirements and Qualifications: </b></li> <li>Must be a minimum of 21 years of age</li> <li>High school diploma or GED required</li> <li>1+ year Customer Service or Call Center experience preferred</li> <li>Ability to work evenings, weekends and overtime when needed</li> <li>Must pass any and all required background checks</li> <li>Excellent verbal and written communication skills</li> <li>Ability to establish and maintain effective working relationships with all employee</li> <li>Maintain compliance with all company policies and procedures</li> <li>Ability to learn, understand and maintain knowledge of the different types of software and communication methods used by the Company</li> <li>Ability to use initiative and independent judgment appropriately, keeping in mind management expectations</li> <li>Ability to establish and maintain effective working relationships with all employee</li> <li>Experience with mobile applications &amp; devices, computer software, PC, general office equipment</li> <li>Ability to effectively communicate with internal and external customers via any/or all Communication platforms i.e.; phone, email, text etc.</li> <li>Ability to learn, understand and maintain knowledge of industry specific products and product specifications.</li> <li><b>Competencies: </b></li> </ul> <p>Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.</p> <p><b>Physical Requirements: </b><br />The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</p> <p><b>Work Environment: </b><br />This job operates in a typical office environment and is subject to hot and cold temperatures and sometimes without natural light. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, printers and fax machines. Consistent moderate background noise level due to equipment, other persons talking, etc.</p> <p>SILVERSTREAK SOLUTIONS and Unrivaled Brands, Inc. is an equal opportunity employer. At SILVERSTREAK SOLUTIONS and Unrivaled Brands, Inc., we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.</p> <p><i>LEGAL NOTICE: We are regulated by MARCURSA, and all candidates must be 21 years of age or older, able to clear a criminal background check, and any local regulatory requirements, and work in a cannabis dispensary</i></p> <p><b>WE ARE SEEKING MOTIVATED, COPESTETIC, HARDWORKING, INDIVIDIALS WILLING TO WORK WEEKENDS AND EVENINGS and OPEN TO OVERTIME! No Prior Cannabis Experience required, but prior customer service experience is preferred!</b> <b>We have immediate openings and a career path for anyone.</b></p> <p>We are a one of a kind, fully integrated, MSO organization. We offer benefits like health, dental, vision, PTO, 401(k), assorted performance bonus programs, awesome employee discounts and products, PPE, best-of-class training and product exposure, state-of-the-art facilities, etc. We promote from within and every position has a career path to management. And last but not least, we are making a difference in our customers’ lives, improving their quality of life, offering safer better cleaner options for recreational users, promoting the west coast culture, and much, much more.</p> <p><b>NOTICE: </b> Unrivaled Brands is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Unrivaled also prohibits harassment of applicants and employees based on any of these protected categories. We are ironically a Drug Free Workplace.</p> <p>Job Type: Part-time</p> <p>Job Type: Part-time</p> <p>Pay: $16.00 per hour</p> <p>Benefits:</p> <ul> <li>Health insurance</li> <li>Paid time off</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Evening shift</li> <li>Monday to Friday</li> <li>Weekend availability</li> </ul> <p>Application Question(s):</p> <ul> <li>Are you at least 21 years or older?</li> </ul> <p>Work Location: One location</p></div>","company":{"name":"Unrivaled Brands, Inc."},"location":{"country":"United States","address":"Carmichael, CA 95608","city":"Carmichael","stateProvince":"CA"},"frontendLink":"/job-posting/unrivaled-brands-inc/customer-care-representative/e2b91b079e53da79dc8bdf53574b0383","title":"Customer Care Representative","category":"Retail","hash":"e2b91b079e53da79dc8bdf53574b0383","postingUrl":"https://www.indeed.com/job/customer-care-representative-6a5af71c959f6f0a","timestamp":1652880626809},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div> <p><b>Cannabis Phone Sales Agent</b></p> <p>Our company has a fantastic opportunity for ambitious individuals to join an exciting, fast-paced industry. We are searching for savvy professionals looking to improve their skills and grow with us and learn about the rapidly growing cannabis industry. Applicants will be expected to work 40 hours a week.</p> <p><b>Skills Needed: </b></p> <ul> <li>Proficiency with tablets and phones is required</li> <li>Handle a high volume of calls or texts during the shift</li> <li>Offer clients correct inventory and value</li> <li>Boost customer service with excellent communication and hospitality</li> <li>Maintain communication at all times with the team</li> </ul> <p><b>Additional Requirements</b></p> <ul> <li>High school diploma or equivalent</li> <li>Must be 21 years of age</li> <li>Ability to work towards meeting department goals around efficiencies, yields, and cost</li> <li>Ability to creatively solve problems</li> <li>Team player mentality</li> <li>Ability to follow direction</li> </ul> <p>Job Type: Full-time</p> <p>Salary: From $15.00 per hour</p> <p>Benefits:</p> <ul> <li>Health insurance</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>Monday to Friday</li> </ul> <p>Ability to commute/relocate:</p> <ul> <li>Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Preferred)</li> </ul> <p>Experience:</p> <ul> <li>Customer service: 1 year (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"New Normal Labs LLC","logoUrl":"/logos/new-normal-labs-llc-f0a879f2dceb06bfcde4b5e742b579c1.jpeg"},"location":{"country":"United States","address":"Costa Mesa, CA 92626","city":"Costa Mesa","stateProvince":"CA"},"frontendLink":"/job-posting/new-normal-labs-llc/cannabis-call-center-representative/d23e434af9cad0108f92f405493ac7b5","title":"Cannabis Call Center Representative","category":"Media & Communications","hash":"d23e434af9cad0108f92f405493ac7b5","postingUrl":"https://www.indeed.com/job/cannabis-call-center-representative-3553128d3d845c67","timestamp":1653054119410},{"employmentType":"Part-time","description":"<div><p><b>Who We Are</b></p><p>Here at Vireo Health, Inc. (\"Vireo\") our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales &amp; Marketing, we are hiring people who share our vision and passion for improving people's lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you</p><p><b>What You Will Do</b></p><p>We are seeking an energetic and flexible part-time Customer Service Representative to join our growing dynamic team Our Customer Service Representative is responsible for greeting potential patients, confirming patient identification, granting eligible patients and their caregivers access to the Cannabis Patient Centers, registering patients and answering clinic phone calls in a prompt, courteous and professional manner and reporting any suspicious activities. The Customer Service Representative plays an integral role in providing excellent service to our patients. This position will be located in Bloomington.</p><p>Highlighted Responsibilities</p><p>• Control access to facility</p><p>• Greet and register patients, review required information, enter patient information into computer system</p><p>• Answer multi-line telephone and direct calls appropriately</p><p>• Utilize Leaf Logix to check in patients and place in appropriate status</p><p>• Scan documents into Electronic Health Records (EHR) system</p><p>• Schedule appointments over phone and in-person via our online appointment booking platform</p><p>• Maintain strict confidentiality of patient health information</p><p>• Other clerical and light janitorial duties as assigned</p><p>• Completes opening and closing procedures as assigned</p><p>• Knowledgeable of all state cannabis compliance regulations and rules.</p><p>• Assist in educating and signing up patients in the Green Goods Loyalty Program</p><p>• Ensure patient self-evaluations are completed prior to order pick up</p><p>• Check Zendesk to review and follow up on tickets.</p><p>• Ability to assist in curbside service if needed.</p><p>• Engage in continual self-education of new products, changes in cannabis industry and company.</p><p>• Encourage team-based care/engagement while maintaining positive team morale</p><p>• Cover Patient Care Coordinator Lunches and breaks as needed.</p><p>• Ability to perform PCC duties on a temporary basis due to the needs of the business.</p><p><b>Qualifications</b></p><p>• HS Diploma or equivalent. Experience in customer service, retail environment or medical reception desired.</p><p>• Proficiency with MS office required, MS Excel and CRM systems.</p><p>• Ability to communicate calmly and clearly with patients and others on the phone and in-person</p><p>• Knowledge of customer service principles and techniques</p><p>• Ability to handle multiple tasks simultaneously while having attention to detail.</p><p>• Willingness and ability to learn several IT platforms for prompt triage and response to patients</p><p>• Ability to work in a fast faced environment</p><p>• Ability to stand for long periods.</p><p>• Flexible availability including by not limited to weekends and evenings.</p><p>• Ability to work in a team environment, as well as function independently</p><p>• Ability to understand, support, and implement community and organizational policies/procedure, along with government regulations</p><p>• Ability to perform job duties effectively when under stress</p><p>• Ability to accept constructive feedback and grow with position/company</p><p>• Act ethically and apply good judgment</p><p>EEO Statement</p><p>Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p><p>Powered by JazzHR</p><p>gJn1vTuzzt</p></div>","title":"Customer Service Representative","salaries":[{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Back Office Customer Service Representative","type":"per year","url":"https://www.salary.com/research/salary/listing/back-office-customer-service-representative-salary/bloomington-in"},{"salaryStart":"$19k","salaryEnd":"$39k","currency":"US","source":"ZipRecruiter","position":"Customer Service Agent","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Agent-Salary-in-Bloomington,IN"},{"salaryStart":"$11","salaryEnd":"$16","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/CallNet-Call-Center-Services-Customer-Service-Representative-Bloomington-Hourly-Pay-EJI_IE1592107.0,28_KO29,60_IL.61,72_IM98.htm"}],"function":["Customer Service"],"postedOn":"8 days ago","company":{"website":"vireohealth.com","companyType":"Private/Established","name":"Vireo Health, Inc.","logoUrl":"/logos/vireo-health-125544955cfe8cdd68bc5cddd679f996.png"},"location":{"country":"United States","address":"Bloomington, IN, USA","city":"Bloomington","stateProvince":"IN"},"frontendLink":"/job-posting/vireo-health-inc/customer-service-representative/5b826ff75dad183b9a67e9d59cccc3cf","category":"Medical & Healthcare","hash":"5b826ff75dad183b9a67e9d59cccc3cf","postingUrl":"https://us.bebee.com/job/20220515-d352a6bfb15723181c054834ead294d5","timestamp":1652794241853,"salary":"$26k - $42k"},{"employmentType":"Full-time","description":"<div><p>Nature’s Medicines looking for a top-notch Customer Care Center Agent with outstanding customer relations skills! This position will allow you to utilize your experience, your enthusiasm, problem solving techniques, and customer service capabilities to make an immediate impact on our organization. You will interact daily with our patients through various electronic platforms and also have the opportunity to help convert negative experiences into positive ones! You will be instrumental in helping to manage multiple online accounts including patient feedback and product reviews, as well as helping our patients with technical questions!</p><p>This job is located in Tolleson, AZ temporarily. The position will be relocated to Phoenix, AZ (near the airport) within the next six months.</p><p><b>RESPONSIBILITIES AND DUTIES:</b></p><p>• Provide customer service and support to the patients through various online platforms.</p><p>• Review all online review and feedback comments and categorize dissatisfaction by product.</p><p>• Respond to negative reviews by doing your best to be supportive and encouraging at all times.</p><p>• Create weekly/monthly reports about customer dissatisfaction drivers to be shared with internal teams.</p><p>• Reach out to customers to request reviews from recent orders as needed.</p><p>• Makes recommendations to management team on ways to improve efficiency.</p><p>• Willingness to take on additional duties as needed and do so with a positive attitude.</p><p>• Maintains quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints via online platforms.</p><p>• Contributes to team effort by accomplishing related results as needed.</p><p>• Participates in ongoing education and professional development as needed.</p><p>• Adheres to all Medical Cannabis laws.</p><p>• Maintain a positive attitude that promotes team work.</p><p>• Work collectively and respectfully with other team members.</p><p>• Additional duties as assigned by management.</p><p><b>QUALIFICATIONS:</b></p><p>• Experience working in a dispensary highly desired.</p><p>• Knowledge of various cannabis products highly desired.</p><p>• Experience in working in a team required.</p><p>• Can-do attitude is a must</p><p>• Superior customer service skills and phone etiquette.</p><p>• Must be able to manage multiple projects, set priorities, and meet deadlines</p><p>• Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions.</p><p>• Ability to handle a busy atmosphere.</p><p>• Strong organizational skills.</p><p>• Ability to manage multiple projects, set priorities and meet deadlines.</p><p>• Knowledge of office management systems and procedures.</p><p>• Proficiency using MS Office applications.</p><p>• Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization.</p><p>• Detail oriented with an eye on process optimization.</p><p>• Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it.</p><p>• Must maintain active Dispensary Agent Registry Identification Cards</p><p>• Must have the ability to push, pull, or lift a minimum of 50 pounds if relevant to job duties listed above.</p><p>• Throughout extended periods must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above.</p><p>• Excellent communication skills and leadership both verbally and through written media.</p><p>• Must be able to handle constructive criticism and guidance and offer the same to others in the department.</p><p>• Ability to articulate job goals in a manner they're completed effectively the first time.</p><p>• At least 21 years of age and authorized to work in the US.</p><p>• Proper employment documentation; reliable transportation and valid driver's license.</p><p>• If necessary, ability to work 7 days per week and to be flexible with schedule.</p><p><b>• Environmental Requirements and Exposure, depending on work location:</b></p><p>• Exposure to fertilizer, dusts, odors, high heat, low temperature, high and low humidity, high noise levels, vibrations, water, dry salts, allergens, pollen, dust, plant pathogens, other volatile organic compounds, and other environmental variables.</p><p><b>EDUCATION:</b></p><p>• High school diploma or equivalent</p><p>• Associate’s or Bachelor’s degree is desirable.</p><p>The above requirements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, and this job description may be amended at any time. Required experience, training, or educational requirements shall be as indicated or as deemed acceptable by Nature’s Medicines management.</p><p>Location: 120 North 44th StreetSuite 405, Phoenix, AZ 85034</p><p>Job Type: Full-time</p></div>","title":"Customer Care Center Associate","salaries":[{"salaryStart":"$34k","salaryEnd":"$37k","currency":"US","source":"Glassdoor","position":"Bilingual Customer Service Associate","type":"per year","url":"https://www.glassdoor.ca/Salary/Peckham-Bilingual-Customer-Service-Associate-Phoenix-Salaries-EJI_IE409235.0,7_KO8,44_IL.45,52_IM678.htm"},{"salaryStart":"$13","salaryEnd":"$28","currency":"US","source":"CareerBuilder","position":"Client Service Associate, Applications","type":"per hour","url":"https://www.careerbuilder.com/colab/salary/client-service-associate/phoenix,az"},{"salaryStart":"$51k","salaryEnd":"$99k","currency":"US","source":"Randstad USA","position":"Benefits Associate","type":"per year","url":"https://www.randstadusa.com/salary/benefits-associate-salaries/phoenix-arizona/"}],"function":["Customer Service"],"postedOn":"3 days ago","company":{"name":"Nature's Medicines Dispensary (Amma Investment Group)"},"location":{"country":"United States","address":"Phoenix, AZ, USA","city":"Phoenix","stateProvince":"AZ"},"frontendLink":"/job-posting/natures-medicines-dispensary-amma-investment-group/customer-care-center-associate/c6c472941b49ccd755ae551728e1d126","category":"General","hash":"c6c472941b49ccd755ae551728e1d126","postingUrl":"https://tarta.ai/j/YRiZuIABUUhzB2fMSCcw0522","timestamp":1653222168744,"salary":"$34k - $37k"},{"function":["Customer Service"],"postedOn":"14 hours ago","description":"<div><div><p><b>Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana and Arkansas – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.</b></p><div><div><div><h2><b>Job Summary</b></h2></div><div><p>Maintains fuel center and kiosk, and monitors gas levels and deliveries. Completes customer transactions accurately and properly maintains the cash drawer. Ensures pumps and fuel area remain clean for a safe and sanitary environment.</p></div></div><div><div><h2><b>Essential Duties and Responsibilities</b></h2></div><div><ul><li>Ensures correct checkout totals for customers by properly keying and scanning items. Maintains accurate money count in register at all times.</li><li>Ensures fuel center and customer safety by monitoring, reporting, and taking action regarding suspicious activities, illegal devices, emergencies, fires and fuel spills. Inspects fuel pumps, ensures proper seals are in place, and maintains hazard free conditions.</li><li>Answers telephone and transfers calls to appropriate store personnel.</li><li>Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, AML, lottery etc.</li><li>Identifies need for parking lot maintenance; communicates with management any incidents, actions, or concerns occurring on store premises.</li><li>Maintains proper inventory levels by generating end-of-shift or day reports, monitoring product levels, and restocking or informing store management of necessary reordering.</li><li>Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with concerns regarding gas pumps and selecting desired products.</li><li>Maintains safe and sanitary working and shopping environment by adhering to Company safety procedures. Cleans around gas pumps and in/around kiosk, empties trash cans, and spot cleans spills and breakages.</li><li>Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco and cannabis-based products.</li><li>Takes precaution when handling objects to avoid damage to products, property, etc.</li></ul></div></div><div><div><h2><b>Knowledge, Skills and Abilities</b></h2></div><div><ul><li>Ability to count and calculate for the purpose of cash handling and sales transactions.</li><li>Ability to effectively communicate (in written and verbal form) with customers and partners.</li><li>Ability to work flexible schedules including nights, weekends, and holidays.</li></ul></div></div><p></p><div><div><h2><b><br />Education, Experience, and Qualifications</b></h2></div><div><ul><li>Minimum of 16 years of age required.</li><li>TABC/LACT certification required where applicable.</li><li>Fuel Operator C training required.</li><li>Typically involves on-the-job training.</li></ul><p><br /></p></div></div><div><div><h2><b>Physical Demands</b></h2></div><div><ul><li>Continuously required to use close vision, distance vision, depth perception or the ability to focus.</li><li>Frequently required to sit for long periods of time.</li><li>Frequently required to talk and hear.</li><li>Frequently required to use hands for reaching, touching or handling.</li><li>Occasionally required to manipulate objects by hand and use fine finger movements.</li><li>Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.</li><li>Occasionally required to bend, kneel or squat.</li><li>Occasionally required to stand or walk.</li><li>Attendance at work is required.</li></ul></div></div><div><div><h2><b>Work Context and Environment</b></h2></div><div><ul><li>Work is generally performed in a fuel center.</li><li>Frequently exposed to outside temperatures and weather.</li><li>Occasionally exposed to wet, slippery or damp conditions.</li><li>Occasionally exposed to cleaning agents.</li><li>Occasionally exposed to industrial odors, fumes and dust.</li><li>Quiet to moderate noise level.</li></ul></div></div></div><p></p><p><b><br />Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.</b></p></div></div>","company":{"companyType":"Private/Established","name":"Brookshire Grocery Company","logoUrl":"/logos/brookshire-grocery-company-e2168eff83bb67176c35e69e2535becb.jpeg"},"location":{"country":"United States","address":"Tyler, TX","city":"Tyler","stateProvince":"TX"},"frontendLink":"/job-posting/brookshire-grocery-company/fuel-center-cashier/f9a2fb894472c3f0c1ce70fcb121302d","title":"Fuel Center Cashier","category":"Retail","hash":"f9a2fb894472c3f0c1ce70fcb121302d","postingUrl":"https://www.indeed.com/job/fuel-center-cashier-6c0208f04b376966","timestamp":1653222134424},{"employmentType":"Full-time , Part-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div> <p><b>COMPANY CULTURE AND MISSION</b><br />Our mission is to empower and create more entrepreneurs of color in the cannabis industry.<br />An industry that once negatively impacted people of color is now used to empower.<br />Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.<br /><b>RESPONSIBILITIES</b><br />Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.<br />You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.</p> <p>Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.<br /><b>PERFORMANCE OBJECTIVES</b></p> <ul> <li><b>Upsell by providing unique deals: </b> Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.</li> <li><b>Retain new customers: </b> Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.</li> <li><b>Analyze data for personal development: </b> Using company data and personal data to identify opportunities to improve.</li> </ul> <p><b>MINIMUM QUALIFICATIONS</b><br />Over the age of 21<br />One year of experience in a fast-paced sales environment<br />One year experience in customer service</p> <p>Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.</p> <p>Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.</p> <p><b>PREFERRED QUALIFICATION</b><br />BA/BS Degree in Business Management or related field<br />Knowledge of the Cannabis industry</p> <p><i>We look forward to reading your application!</i></p> <p><i>Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.</i><br /><i>Job Types: Full-time , Part-time</i><br /><i>Pay: $19.00 - $25.00 per hour</i></p> <p>Job Type: Full-time</p> <p>Pay: $19.00 - $25.00 per hour</p> <p>Benefits:</p> <ul> <li>Dental insurance</li> <li>Employee discount</li> <li>Flexible schedule</li> <li>Health insurance</li> <li>Life insurance</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Day shift</li> <li>Holidays</li> <li>Monday to Friday</li> <li>Overtime</li> <li>Weekend availability</li> </ul> <p>Ability to commute/relocate:</p> <ul> <li>Downey, CA: Reliably commute or planning to relocate before starting work (Preferred)</li> </ul> <p>Education:</p> <ul> <li>Bachelor's (Preferred)</li> </ul> <p>Experience:</p> <ul> <li>Customer service: 2 years (Preferred)</li> <li>Sales: 2 years (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"Good Tree","logoUrl":"/logos/good-tree-28d9424d80ca801e37621b2f86f2f404.png"},"location":{"country":"United States","address":"Downey, CA","city":"Downey","stateProvince":"CA"},"frontendLink":"/job-posting/good-tree/customer-relations-specialist/e554962716ea30a08adc27c25cad6617","title":"Customer Relations Specialist","category":"Agriculture & Farming","hash":"e554962716ea30a08adc27c25cad6617","postingUrl":"https://www.indeed.com/job/customer-relations-specialist-c57b7b251886543f","timestamp":1652968217556},{"function":["Customer Service"],"postedOn":"9 days ago","description":"<div><div><div><div><i>We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.</i></div><div></div><div><b>Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.</b></div><div><b>Summary: </b>The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.</div><div><b>Essential Duties and Responsibilities: </b>Include the following. Other duties may be assigned or required by management.</div><ul><li>Works with customers via phone and email to process quote and order requests</li><li>Prepares quotes and processes orders for CEA sales staff</li><li>Proactively encourages recurring customer order placement and advance orders</li><li>Tracks order status and provides updates and information to sales staff and customers</li><li>Conducts product and sourcing research</li><li>Works with business managers and warehouse managers to communicate stocking needs to meet customer demand</li><li>Maintains accurate customer information in company database</li><li>Enters orders accurately and in a timely manner</li><li>Sets accurate customer expectations for response and delivery times</li><li>This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.</li></ul><br /><div></div><div><b>Education and/or Experience: </b>Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.</div><div><b>Communication Skills: </b>Strong English written, and verbal communication skills are required.</div><div><b>Organizational Skills</b>: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.</div><div><b>Attendance/Punctuality:</b> Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.</div><div><b>Computer Skills: </b>Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.</div><div></div><div><b>Certificates, Licenses, Registrations: </b>None Required</div><div><b>Willingness to Travel: </b>This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.</div><div><b>Equal Employment Opportunity: </b>In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.</div><div><b><i>Griffin is EOE/ADA and E-Verify compliant.</i></b></div></div></div><div></div></div>","company":{"companyType":"Private/Established","name":"Griffin Greenhouse Supplies Inc.","logoUrl":"/logos/griffin-greenhouse-supplies-inc-000de35a06fd69eb8f6c2cfd864f48bf.png"},"location":{"country":"United States","address":"Tewksbury, MA 01876","city":"Tewksbury","stateProvince":"MA"},"frontendLink":"/job-posting/griffin-greenhouse-supplies-inc/customer-service-representative/60ad15ea34909a67a5f2ba6eaf47fb11","title":"Customer Service Representative","category":"Retail","hash":"60ad15ea34909a67a5f2ba6eaf47fb11","postingUrl":"https://www.indeed.com/job/customer-service-representative-36e3e328991b85ec","timestamp":1652534456863},{"employmentType":"Full-time","function":["Accounting"],"postedOn":"2 days ago","description":"<div> <p><b>PURCHASING PROCUREMENT AND CUSTOMER SERVICE JOB DESCRIPTION </b></p> <p>HISIERRA® is strong growing company dedicated to providing top-shelf child-resistant, eco-friendly sustainable cannabis product packaging materials on a national basis. Our goal is to make the cannabis world a greener place by providing our customers with products to enhance their eco-friendly message and preserve their products with certified safe and child-resistant packaging solutions. We are looking for energized and talented individuals to grow and integrate with our existing team.</p> <p>The Purchasing Procurement and Sales Support role is a hybrid position to assist the business with both product awareness with vendor purchases and the collections process resulting from sales. This role has lots of opportunity for an individual to “spread their talent wings” within the business. We are looking for an individual to grow within this role and enhance their talents. This will in turn optimize themselves in this position and provide growth opportunities within our business. We encourage upward growth and development within every aspect of our company, especially in a fast-paced growing cannabis industry.</p> <p><b><i>PURCHASING PROCUREMENT RESPONSIBILITIES </i></b></p> <ul> <li>Create and process all purchase orders (PO) as needed. Make sure PO is sent to vendor and matches the PO entered into QuickBooks (QB)</li> <li>Receive inventory into QB, manage/track all receiving documentation (BOL); scan and save electronic copies in organized fashion by vendor name and period with related and pertinent details attached</li> <li>Work with vendors to get quotes and provide information on product specs to align to our customer’s needs. Includes supporting and providing information to Sales team as needed.</li> <li>Work with Sales Team on new product ideas and provide insight and vendor information when necessary; This may entail working with various vendors, sales reps and potentially the customer to provide solutions to the customer’s product needs</li> <li>Product awareness on all our products we currently sell; Be a strong resource for knowing what we currently use, what any new potential vendors sell and their specs of their product(s)</li> <li>Responsible for all product returns which includes making sure necessary changes to dates and costs/pricing are communicated to customer service and/or respective vendors; Also, to ensure we receive the credit invoice for the returned product from vendor if applicable</li> <li>Matches PO vendor pricing to most recent price sheet or directly to quote received from</li> </ul> <p>Vendor; Research and resolve discrepancies in vendor pricing between quotes and price on PO submitted to vendor</p> <ul> <li>Maintain most up to date vendor information in QB for all unit costs, vendor names and addresses, proper product SKU #’s and any other related information needed in QB</li> <li>Organize, facilitate, and complete monthly physical inventory counts; Research and resolve properly any discrepancies discovered during physical counts; Provide a summary of findings, corresponding resolutions and counts to management for review; Post all approved adjustments timely and accurately into QB</li> <li>Manage open purchase orders, in transit shipments and backlogged items daily and provide complete and accurate Open PO Report (auto-generated report in QB) to Management.</li> <li>Assist in ad-hoc reporting and analysis where needed</li> </ul> <p><b><i>CUSTOMER SERVICE RESPONSIBILITIES (CSR) </i></b></p> <ul> <li>Direct support arm to Vice President of Sales as needed in daily activities</li> <li>Assist as backup CSR which entails cross-training with primary CSR to ensure daily functions keep moving and invoicing is being kept up on a daily basis in their absence</li> <li>Provide support to Sales Team by researching and resolving discrepancies daily with orders in relation to what has shipped and billed, in transit or items on backorder</li> <li>Assist with organizing, preparation and setting up trade show events; responsible for purchasing, tracking, and receiving in items that are needed for events; help facilitate and coordinate timing of items in preparation for event (pamphlets, giveaways, business cards, displays, product samples, printed literature to hand out, and any other relevant items</li> <li>Prepare sample packets for new customers and for trade shows; responsible for putting packets together and sending them out per direction of Sales Team</li> <li>Assist with general organization of weekly communication and reporting to Sales Team</li> <li>Field customer inquiries and research/resolve discrepancies in invoicing and shipments of product</li> <li>Process and complete background checks on all new customers or as needed with customers not paying timely</li> <li>Process all daily collections into QB in a timely and accurate manner; Compare dollars received from online orders, over the phone payments from customers, checks received in mail and electronic wire/ACH deposits to the respective customer’s open invoices.</li> <li>Process deposits received on estimates; apply against invoice when generated at the time the product gets shipped to customer</li> <li>Discrepancies found in payments applied against amounts invoiced should be resolved in a timely and accurate manner; Raise all discrepancies to Management and, if necessary, to Sales</li> </ul> <p>Team; Assistance provided from Management when needed</p> <ul> <li>Manage merchants used for online payments and ensure cash actually received into our bank account daily; Includes researching and resolving any discrepancies noted in online/web payments</li> <li>Provide daily cash receipts total to Management for cash flow tracking purposes</li> <li>Assist in ad-hoc reporting and analysis where needed</li> </ul> <p><b><i>REQUIREMENTS AND SKILLS </i></b></p> <ul> <li>2-5 years experience in purchasing</li> <li>Proficient in QuickBooks (QB)</li> <li>Proficient in Microsoft Suite</li> <li>Works very well independently and accountable for own work</li> <li>In-depth understanding of sales principles and customer service practices</li> <li>Excellent communication skills</li> <li>Analytical and multitasking skills</li> <li>Teamwork and motivational skills</li> <li>Hands on experience with HubSpot (CRM database) a plus</li> </ul> <p>Job Type: Full-time</p> <p>Pay: $55,000.00 - $65,000.00 per year</p> <p>Benefits:</p> <ul> <li>Flexible schedule</li> <li>Paid time off</li> </ul> <p>Schedule:</p> <ul> <li>Monday to Friday</li> </ul> <p>Supplemental Pay:</p> <ul> <li>Bonus pay</li> </ul> <p>Experience:</p> <ul> <li>Purchasing: 2 years (Required)</li> </ul> <p>Language:</p> <ul> <li>English (Required)</li> </ul> <p>License/Certification:</p> <ul> <li>Driver's License (Required)</li> </ul> <p>Work Location: Multiple Locations</p></div>","company":{"name":"HiSierra LLC"},"location":{"country":"United States","address":"Connecticut","stateProvince":"CT"},"frontendLink":"/job-posting/hisierra-llc/purchasing-procurement-and-amp-customer-service-support/53fa0384fc652334847e9480538de4c2","title":"Purchasing Procurement &amp; Customer Service Support","category":"Professional, Scientific, and Technical Services","hash":"53fa0384fc652334847e9480538de4c2","postingUrl":"https://www.indeed.com/job/purchasing-procurement-customer-service-support-0e0f4f866dd0a50d","timestamp":1653139935092},{"employmentType":"Full-time","function":["Science"],"postedOn":"12 days ago","description":"<div> <p><b>Company Overview: </b></p> <p>Kaycha Labs is a leading provider of innovative Cannabis and Hemp testing technologies and methods. We perform product testing to help ensure compliance with state and federal regulations. We provide comprehensive cannabis testing for potency, homogeneity, heavy metals, microbial contamination, mycotoxins, residual solvents, terpenes, and pesticides.</p> <p><b>Job Purpose: </b></p> <p>The Client Relations Specialist will be responsible for customer relations, accounting and operations support. This position will also interface with multiple departments and customers. This role will primarily focus on lab operations support.</p> <p><b>Essential Duties &amp; Responsibilities: </b></p> <ul> <li>Answer phones and route calls to the appropriate party.</li> <li>Greet incoming visits and escort to appropriate areas.</li> <li>Receive, sort and distribute incoming mail.</li> <li>Order office supplies and keep inventory of stock.</li> <li>Deliver deposit checks to accounting.</li> <li>Create and process customer invoices.</li> <li>Process credit card payments in Blackstone.</li> <li>Coordinate with clients on payment processing of sample orders.</li> <li>Receive all incoming work from internal and external clients and process work orders through the company Laboratory Information Management System (LIMS).</li> <li>Prepare and manage shipments with partner labs.</li> <li>Special projects and errands as needed, including transportation of packages to local shipping companies.</li> <li>Responsible for shipping and receiving of orders and supplies, which includes light lifting duty (packages up to 40 lbs)</li> <li>Maintain compliance with health and safety guidelines for a lab environment.</li> <li>Other duties and/or special projects as assigned.</li> </ul> <p><b>Skills, Abilities and Competencies: </b></p> <ul> <li>Excellent communication skills and ability to effectively work, problem solve, and communicate with multiple levels of the organization.</li> <li>Ability to work in a dynamic, fast-paced deadline environment while successfully managing multiple tasks.</li> <li>Proficiency in Microsoft Office suite, including Excel, PowerPoint, and Word.</li> <li>Strong understanding of standard laboratory protocol.</li> <li>Ability to maintain an incredibly high degree of attention to detail and accuracy.</li> <li>Strong agility, engagement, and flexibility in an ever-changing environment.</li> <li>Working knowledge of logging, organizing, and analyzing data.</li> </ul> <p><b>Education &amp; Experience: </b></p> <ul> <li>High School diploma or equivalent required. Higher level degree preferred.</li> <li>1+ years of experience working within a lab environment.</li> <li>1+ years of experience in sample collection and logging within a lab environment.</li> <li>Proficient knowledge of MS Office Suite (Excel, Word, PowerPoint)</li> <li>Quickbooks experience a plus.</li> <li>Organizes and handles multiple priorities simultaneously.</li> <li>Completes work assignments within time and quality constraints</li> <li>Exposure to the cannabis industry desired.</li> </ul> <p><b>Other: </b></p> <ul> <li>Must pass Level 2 background check.</li> <li>Kaycha Labs offers a competitive and comprehensive benefits package including health, dental, vision and time off.</li> <li>Kaycha Labs is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</li> </ul> <p>Job Type: Full-time</p> <p>Pay: $18.00 per hour</p> <p>Benefits:</p> <ul> <li>401(k)</li> <li>401(k) matching</li> <li>Dental insurance</li> <li>Employee assistance program</li> <li>Employee discount</li> <li>Flexible spending account</li> <li>Health insurance</li> <li>Life insurance</li> <li>Paid time off</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Day shift</li> <li>Monday to Friday</li> </ul> <p>COVID-19 considerations:<br />Fully vaccinated employees do not need to wear masks, unvaccinated employees required to wear a mask.</p> <p>Application Question(s):</p> <ul> <li>What is your desired compensation?</li> <li>Best email and phone number to reach you at?</li> </ul> <p>Education:</p> <ul> <li>High school or equivalent (Required)</li> </ul> <p>Experience:</p> <ul> <li>Customer service: 1 year (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Kaycha Labs","logoUrl":"/logos/kaycha-labs-789b33a03a0e6aef4d8e5df1ca8e1cae.jpeg"},"location":{"country":"United States","address":"Denver, CO 80204","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/kaycha-labs/client-relations-specialist/dbd7ba3b911584cec51371405f0e3b90","title":"Client Relations Specialist","category":"Medical & Healthcare","hash":"dbd7ba3b911584cec51371405f0e3b90","postingUrl":"https://www.indeed.com/job/client-relations-specialist-7583b8689604dbb6","timestamp":1652276377454},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div> <p>ArmorTech Security is seeking qualified and licensed Armed Security officers to be a part of our guest relations division at a city and state legal dispensary located in Vista, CA. This position is critical for the continued success of our cannabis clientele; utilizing a combination of customer service, tact, intelligence gathering and teamwork.</p> <p>You must have a friendly/ professional demeanor, exquisite hygiene, and demonstrate the ability to work well either individually or within a team environment for hire. All officers undergo a 90-day probationary period prior to becoming an official member of our team. After your probationary period, you will have the opportunity to enroll in our health and active training packages.</p> <p>IMPORTANT: Due to the complications presented with COVID-19, all security and staff are required by law to have adequate facial coverings while on duty. As new mandates and adjustments are made, the security officer must be flexible and patient to adapt as needed.</p> <p>Some of the duties and responsibilities of this position require the following:</p> <p>*Patrolling facility grounds while maintaining a heightened state of awareness; ensuring entry points (both foot and vehicle) are secured and free from any security risks.<br />*Assist with guest pickup orders<br />*Maintain a clean and hygienic workspace.<br />*Assist clients, staff, and guests as needed.<br />*Provide traffic control as needed.<br />*If required, screen patients entering the facility via a no-touch thermometer.<br />*Prepare time card reports.<br />*Gather, Analyze, Interpret and Disseminate incoming intelligence from various sources.</p> <p>To be considered, you must meet these minimum qualifications:</p> <p>*Be at least 21 years of age or older.</p> <p>*Physically Fit</p> <p>*Be able to provide your own firearm and duty gear.</p> <p>*Be capable of wearing a face covering for the entire length of a shift (with the exception of lunch and rest breaks).</p> <p>*Have a valid guard and firearm license with the Bureau of Security and Investigations (BSIS.CA.GOV).</p> <p>*Must be able to see, hear, speak, and write clearly in English in order to communicate effectively with employees and/or other customers. Bilingual is a plus.</p> <p>*Must have your own vehicle or a means of transportation that will not negatively interfere with arriving at the site on-time. Vehicle must be in good condition.</p> <p>*Previous security, military, or law enforcement experience is preferred but not required. For prior military, you must have a copy of your DD214.</p> <p>Job Type: Part-time</p> <p>Pay: $18.00 - $20.00 per hour</p> <p>Benefits:</p> <ul> <li>Professional development assistance</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Day shift</li> <li>Holidays</li> <li>Monday to Friday</li> <li>Night shift</li> <li>Overtime</li> <li>Weekend availability</li> </ul> <p>Supplemental Pay:</p> <ul> <li>Tips</li> </ul> <p>Application Question(s):</p> <ul> <li>Please indicate which days you are UNABLE to work</li> <li>If hired, how soon are you looking to begin training/ work?</li> <li>Do you have your own vehicle?</li> <li>This question is not a deal breaker: Are you capable of traveling to La Jolla, CA in the event of shift coverage needs?</li> </ul> <p>Education:</p> <ul> <li>High school or equivalent (Preferred)</li> </ul> <p>Experience:</p> <ul> <li>Customer service: 3 years (Preferred)</li> </ul> <p>License/Certification:</p> <ul> <li>Guard Card Permit (Required)</li> <li>Exposed Firearm Permit (Preferred)</li> <li>Bullet resistant vest (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"ArmorTech Security","logoUrl":"/logos/armortech-security-27298393cdbd4ad49fd423baeaa6d01a.jpeg"},"location":{"country":"United States","address":"Vista, CA 92084","city":"Vista","stateProvince":"CA"},"frontendLink":"/job-posting/armortech-security/unarmed-armed-guest-relations-officer-18-20-hr/053b05fea3995e011cf50ad73569a70a","title":"Unarmed/ Armed Guest Relations Officer $18-$20/hr","category":"Professional, Scientific, and Technical Services","hash":"053b05fea3995e011cf50ad73569a70a","postingUrl":"https://www.indeed.com/job/unarmed-armed-guest-relations-officer-18-20hr-036c2385ac6e97f3","timestamp":1653139938956},{"employmentType":"Full-time","function":["Accounting"],"postedOn":"3 days ago","description":"<div> <p><b>WHO WE ARE: </b><br />Mammoth Distribution has been working steadily for several years to help build the cannabis industry one relationship at a time.<br />We are the exclusive distributor of multiple top-10 California cannabis brands including Heavy Hitters, Almora, and other products in the vape, flower, pre-roll, concentrate and edible categories. By establishing Mammoth as one of the largest and most professional distribution companies with best-in-class products successfully operating in the crowded California market, we are uniquely positioned for optimal growth as the legal cannabis industry continues to expand.</p> <p><b>ROLE SUMMARY: </b><br />We are growing our Finance team and seeking an experienced Accounts Receivable Associate to join us. This individual brings AR experience with a specialty in Customer Service Communication. This is a highly visible role that will interact closely with the Accounting and Sales departments. Reporting directly to the Controller, the ideal candidate has a strong attention to detail, is highly organized, and is an effective communicator with the ability to change tasks quickly in a fast-paced environment.</p> <p><b>CRITICAL OUTCOMES: </b></p> <ul> <li>Effectively liaison with sales team members in a respectful manner to assist with AR communication, commitments and retrievals</li> <li>Collaborate with valued business partners to understand AR queries and determine achievable solutions aligned to ensure payment and a continued sales relationship</li> <li>Work collectively with CFO, Controller and Head of Sales to support AR and Finance strategy</li> </ul> <p><b>WHAT YOU'VE DONE (QUALIFICATIONS)</b></p> <ul> <li>Minimum- 2years Accounts Receivable experience, 1 year Customer Service experience</li> <li>Desired – 3 years Accounts Receivable experience, 2 years Customer Service experience</li> <li>Must be comfortable with Excel basic formulas</li> <li>Be flexible to the demands of the organization and change in workloads</li> <li>Be able to comply with established procedures and able to follow written and verbal instructions.</li> <li>Possess interpersonal skills as demonstrated by the ability to work as a team member and navigate through inter-departmental communication channels effectively</li> <li>Brings a positive attitude and willingness to work cooperatively with all team members</li> </ul> <p><b>WHAT YOU'LL BE DOING: (ESSENTIAL RESPONSIBILITIES)</b></p> <ul> <li>Establishing and maintaining effective communication with customers regarding AR / payments</li> <li>Assume and maintain ownership of:</li> <li>proactively communicating payment schedules &amp; commitment dates with customers directly</li> <li>daily order approval / credit limit reviews</li> <li>answering all customer inquiries in relation to payments / credits</li> <li>Issue customer credit memos and confirm correct application</li> <li>Facilitate payment of invoices due by sending bill reminders and contacting customers</li> <li>Resolve customer's billing issues, reconcile customer accounts</li> <li>Generate reports detailing accounts receivable status and other AR reports</li> <li>Ensure all payments received are applied to the correct customer</li> <li>Maintain Parent Groupings of customers in Acumatica</li> <li>Update customer terms and manage the internal terms application process</li> <li>Ad Hoc projects as needed</li> </ul> <p><b>PHYSICAL REQUIREMENTS: </b></p> <ul> <li>Able to work on a computer for eight (8) hours daily</li> <li>Clear verbal and written communication and presentation skills</li> <li>Able to speak on a phone for eight (8) hours daily</li> <li>Good vision and hearing</li> <li>Able to demonstrate ability to meet essential physical requirements with or without a reasonable accommodation</li> </ul> <p><i>Mammoth Distribution provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p> <p><i>DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)</i><br /><i>As part of your job application and the Company's evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category: </i><br /><i>Category: Personal Identifiers Examples: Name, alias, postal or mailing address, email address, telephone number, social security number, driver's license or state identification card number, passport number</i><br /><i>Business Purpose: </i><br /><i>To comply with state and federal law and regulations requiring; employers to maintain certain records;</i><br /><i>To evaluate your job application and candidacy for employment;</i><br /><i>To obtain and verify background check and references; and</i><br /><i>To communicate with you regarding your candidacy for employment.</i><br /><i>Category: Pre-Hire Information Examples: Job application, resume, background check results, job interview notes, and candidate evaluation records</i><br /><i>Business Purpose: Same as above</i><br /><i>Category: Employment History Examples: Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations</i><br /><i>Business Purpose: Same as above</i><br /><i>Category: Education Information Examples: Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained</i><br /><i>Business Purpose: Same as above</i><br /><i>If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes</i></p> <p>Job Type: Full-time</p></div>","company":{"companyType":"Private/Established","name":"Mammoth Distribution","logoUrl":"/logos/mammoth-distribution-cd161eb37ec1b096a963725eff3d125b.png"},"location":{"country":"United States","address":"North Hollywood, CA","city":"North Hollywood","stateProvince":"CA"},"frontendLink":"/job-posting/mammoth-distribution/accounts-receivable-customer-service-associate/5b7eb728da4d6550a19831461ef7a31c","title":"Accounts Receivable Customer Service Associate","category":"Supply Chain & Logistics","hash":"5b7eb728da4d6550a19831461ef7a31c","postingUrl":"https://www.indeed.com/job/accounts-receivable-customer-service-associate-638f3edeb94c5bfe","timestamp":1653139947988},{"function":["Data & Analytics"],"postedOn":"4 days ago","description":"<div><div><p><b>Senior Business Analyst, Global Support Operations (Remote)</b></p><p><b>Customer Experience is at the forefront of everything we do here at Weedmaps. We strive to understand and proactively anticipate the needs of our clients while building loyalty to our platform and community.</b></p><p><b>Overview:</b></p><p>As a <b>Senior</b> <b>Business Analyst, Global Support Operations</b> at Weedmaps, you have a passion for data, reporting, and analytics. You deliver high quality reports, dashboards and paint the story of where we are at today with insights and recommendations to support our evolution.</p><p>You will partner with our 5 Support teams to provide valuable reports for their team's productivity rolled up to an overall Support Operations perspective in addition to our Salesforce and data analytics partners.</p><p>Your passion for data analytics, reporting and quality insights will enable you to support our growing teams and industry.</p><p><b>The impact you'll make:</b></p><ul><li>Develop and maintain all team productivity reports</li><li>Develop and maintain all Department trend reports and dashboards</li><li>Provide monthly and quarterly reports on KPIs and trends</li><li>Assist with Workforce management RFP and roll out of new tool</li><li>Additional duties as assigned</li></ul><p><b>What you've accomplished:</b></p><ul><li>5+ years of experience developing and presenting reports and dashboards</li><li>5+ years of experience developing Salesforce dashboards and reports</li><li>2+ years experience developing Tableau dashboards and reports</li><li>2+ years experience presenting to executives</li><li>2+ years program/project management experience</li><li>1+ years experience managing 3rd party relationships</li><li>BA degree or equivalent experience</li><li>Exceptional ability to identify and report on trends providing insights and recommendations</li><li>Experience with workforce management for a call center environment a plus</li><li>Exceptional communication skills, both written and verbal</li><li>Strong presentation skills</li><li>Analytical and strong attention to detail</li><li>Efficient organizational skills and the ability to multitask and prioritize in a high-volume, fast-paced environment</li><li>Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry</li><li>Ability to work independently with systematic troubleshooting techniques, judgment, and problem-solving skills</li><li>Experience with JIRA</li></ul><p><b>Bonus Points:</b></p><ul><li>A passion for the cannabis industry and the desire to develop the culture</li><li>Bilingual written and verbal (French, Spanish)</li><li>Experience with Gmail &amp; Google Suite</li></ul><p><b> Our 2022 Benefits:</b></p><ul><li>Medical, Dental &amp; Vision benefits (effective Day1):</li><ul><li>Employee - employer paid premium 100%</li><li>Dependent - employer paid premium 80%</li><li>HMO - Kaiser &amp; Anthem</li><li>PPO and HDHP with HSA - Anthem</li></ul><li>Basic Life &amp; AD&amp;D - employer paid 1x salary</li><li>401(k) Retirement Plan (with employer contribution)</li><li>PTO (3 weeks accrued); 5 sick days</li><li>Supplemental, voluntary benefits</li><ul><li>Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services</li><li>BenefitEd (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year</li><li>FSA (Medical, Dependent, Transit and Parking)</li><li>Voluntary Life Insurance</li><li>Critical Illness Insurance</li><li>Accident Insurance</li><li>Short- and long-term disability Insurance</li><li>Pet Insurance</li><li>Company-paid identity theft protection</li><li>Rocket Lawyer legal services platform</li></ul><li>Paid parental leave</li><li>Reimbursements for home office setup and monthly WiFi</li></ul><p><b>Why Weedmaps?</b></p><ul><li>You get to play a meaningful role in the future of cannabis and how it's regarded globally</li><li>Catered lunches provided while working in the office</li><li>Casual work environment, read no fancy clothes required, but you are free to dress to the nines!</li><li>Generous PTO and company holidays</li><li>Endless opportunities to network and connect with your fellow Weedmappers through education and speaker series, Employee Resource Groups, happy hours, team celebrations, game nights and much more!</li></ul><p>Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.</p><p>Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.</p><p><b>About Weedmaps:</b></p><p><i>WM Technology, Inc.'s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years.</i></p><p><i>Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.</i></p><p><i>WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.</i></p><p><i>Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.</i></p><p>#LI-REMOTE #WMFromAnywhere</p></div><p></p></div>","company":{"companyType":"Private/Established","name":"Weedmaps","logoUrl":"/logos/weedmaps-91e1d872260508afeaf6f1955f0ae1bf.jpeg"},"location":{"country":"United States","address":"Irvine, CA","city":"Irvine","stateProvince":"CA"},"frontendLink":"/job-posting/weedmaps/senior-business-analyst-global-support-operations-remote/dd528ffefc2c69f853189cf3f4c2fb37","title":"Senior Business Analyst, Global Support Operations (Remote)","category":"Information Technology & Services","hash":"dd528ffefc2c69f853189cf3f4c2fb37","postingUrl":"https://www.indeed.com/job/senior-business-analyst-global-support-operations-remote-beaa543bf0fb8276","timestamp":1652968268410},{"employmentType":"Full-time","description":"<div><p><b>THE OPPORTUNITY</b></p><p>The Customer Consultant is vital to delivering customer service and offering a distinctive shopping experience that drives sales results</p><p>The Customer Consultant is primarily responsible for aiding patrons and patients through concierge-level service. The Customer Consultant conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.</p><p><b>THE TEAM :</b></p><p>Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.</p><p>Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 900 employees strong.</p><p>The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times .</p><p>The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO™ as well as under the recently acquired brand, Nature’s Remedy.</p><p>The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.</p><p>Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names : The Bank , The Lab , Tasteology , Nira + Medicinals and Sèche , which are addressing a wide variety of consumer and patient needs across multiple states.</p><p><b>WHAT YOU WILL DO :</b></p><p>• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism</p><p>• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns</p><p>• Lead tours of the sales floor within the store, making product recommendations based on ongoing research of products available</p><p>• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons, and promotions, encouraging memberships for guests</p><p>• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing</p><p>• Operate cash register, computer-based POS system, and cash drawer</p><p>• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines</p><p>• All other job duties as assigned</p><p>EDUCATION &amp; EXPERIENCE</p><p>• High School diploma or General Education Development (GED) required</p><p>• Associate or Bachelor’s degree in any field preferred</p><p>• Minimum of 2 years experience with customer service in retail.</p><p>• Excellent computer, mathematical, language, and reasoning skills</p><p>• Bilingual in Spanish preferred</p><p>• Excellent multi-tasking skills over the phone and in-person</p><p>• Occasionally requires local travel, as needed</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>• Constantly perform desk-based computer tasks</p><p>• Frequently sitting</p><p>• Occasionally stand / walk, reach / work above shoulders, grasp lightly / fine manipulation, grasp forcefully, use a telephone, sort / file paperwork or parts, lift / carry / push / pull objects that weigh up to 25 pounds</p><p>• Occasionally Twist / bend / stoop / squat, kneel / crawl</p><p><b>WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI :</b></p><p>We offer benefit packages that may include : Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).</p><p><b>BONUS DUTIES YOU SHOULD UNDERSTAND :</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.</p><p>Duties, responsibilities, and activities may change at any time with or without notice.</p><p>Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.</p><p>Powered by JazzHR</p><p>Last updated : 2022-05-18</p></div>","title":"Customer consultant","salaries":[{"salaryStart":"$59k","salaryEnd":"$86k","currency":"US","source":"Salary.com","position":"Customer Experience Consultant","type":"per year","url":"https://www.salary.com/research/salary/recruiting/customer-experience-consultant-salary/sun-valley-nv"},{"salaryStart":"$21k","salaryEnd":"$42k","currency":"US","source":"Glassdoor","position":"Sales Consultant","type":"per year","url":"https://www.glassdoor.com/Salary/CarMax-Sales-Consultant-Reno-Salaries-EJI_IE6561.0,6_KO7,23_IL.24,28_IM721.htm"},{"salaryStart":"$22k","salaryEnd":"$45k","currency":"US","source":"ZipRecruiter","position":"AT&T Retail Sales Consultant","type":"per year","url":"https://www.ziprecruiter.com/Salaries/AT-T-Retail-Sales-Consultant-Salary-in-Sparks,NV"}],"function":["Customer Service"],"postedOn":"5 days ago","company":{"website":"jushico.com","companyType":"Public/Established","name":"Jushi","logoUrl":"/logos/jushi-ed6167aca579d7078b5dae7a1c6fbaac.png"},"location":{"country":"United States","address":"Incline Village, NV, USA","city":"Incline Village","stateProvince":"NV"},"frontendLink":"/job-posting/jushi/customer-consultant/699e86dc2df89feea523f999f4c01dd4","category":"Retail","hash":"699e86dc2df89feea523f999f4c01dd4","postingUrl":"https://www.talent.com/view?id=a74e5c48754d","timestamp":1653054221210,"salary":"$59k - $86k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>Customer Experience Representative (Occasional)</p><p><b>CANNABIS NB</b></p><p>Customer Experience Representative (Occasional)</p><p>CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province.</p><p>Our goal is to deliver a world class customer experience built on good information, a safe high-quality product offering and a highly trained and engaged team. Our mandate is public education and protection, and everyone at CANNABIS NB is committed to it.</p><p>If you are excited about the prospect of working in a new, evolving industry and being part of a team that will develop a responsible and positive customer experience at every touch-point, we want to hear from you.</p><p>The Position: Our customer experience associates work individually and as a team to guide customers and help determine each customer’s preferences. They will provide detailed information about a variety of products based on a consultative discussion, while promoting socially responsible consumption. Associates convey information to customers in a clear, compelling way that will positively affect their purchase decisions, and our team members will utilize various learning opportunities to enhance knowledge of products and services to better serve customers.</p><p><b>If this describes you, we’d love to hear from you:</b></p><p>Inquisitive, quick learner who uses innovation and positive outlook to adapt to change</p><p>Customer focused and an active listener, considering the customer’s perspective and communicating with impact to build relationships</p><p>Highly involved team member, initiating action and working cooperatively with others to accomplish group goals</p><p>Deep understanding of the commitment to social responsibility</p><p>19 years of age or older</p><p>Able to work a flexible schedule including days, evenings, and weekends.</p><p>Any post-secondary education, an asset</p><p>Ability to speak in both official languages at an intermediate level or higher, is an asset</p><p>What we offer?</p><p>$20.28 per hour (inclusive rate with 4 % vacation &amp; 4 % holiday pay)</p><p>No guaranteed minimum hours.</p><p>How do I apply? Qualified candidates should send their resume including a cover letter through our online application system.</p><p>Candidates selected to compete for this position will be subject to a competency based selection process and will be required to complete various assessments</p></div>","company":{"companyType":"Government","name":"Cannabis NB","logoUrl":"/logos/cannabis-nb-6e20d8e6c6ed03f6126c7f8398b42935.jpeg"},"location":{"country":"Canada","address":"Lakeville, NB","city":"Lakeville","stateProvince":"NB"},"frontendLink":"/job-posting/cannabis-nb/ge427-customer-experience-representative-occasional-moncton-area/b331403fcaa1739ecc2e48c0676c3649","title":"GE427 - Customer Experience Representative (Occasional)- Moncton area","category":"Government","hash":"b331403fcaa1739ecc2e48c0676c3649","postingUrl":"https://www.kitjob.ca/job/28445070/ge427-customer-experience-representative-occasional-moncton-area-lakeville/","timestamp":1653222144984},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>The Role</p><p>LeafLine Labs is one of two Minnesota registered medical cannabis manufacturers in Minnesota. We focus on using controlled environment agriculture to produce various strains of cannabis that is turned into extraction-based medicine</p><p>LeafLine Labs promotes a work environment that is positive, patient-focused, team oriented and compliant with established policies and procedures. This position is year-round and offers both full-time and part-time schedules.</p><p>Minnesota law requires that any employee of LeafLine Labs be 21 and free of any disqualifying felony convictions. Prior to beginning employment with LeafLine Labs, every employee is legally required to submit to a background check conducted by the Bureau of Criminal Apprehension.</p><p>The Call Center Representative is the liaison between our company and its current and potential patients. This role effectively solves and answers patients' questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.</p><p><b>Job Duties</b></p><p>• Managing high volumes of inbound calls in a timely manner</p><p>• Checking voicemail and returning calls in a timely manner</p><p>• Following call center \"scripts\" when handling different topics</p><p>• Identifying patients' needs, clarify information, schedule appointments</p><p>• Escalate customer service concerns appropriately and efficiently</p><p>• Build sustainable relationships and engage patients by going above and beyond in interactions</p><p>• Escalate patient concerns appropriately and effectively</p><p><b>Requirements</b></p><p>• Previous experience in a customer support role</p><p>• Strong attention to detail</p><p>• Strong phone and verbal communication skills</p><p>• Active listening skills</p><p>• Demonstrated ability to move through a call efficiently and effectively</p><p>• Customer focus and adaptability to different personality types</p><p>• Ability to multi-task, set priorities and manage time effectively</p><p>Additional Requirements</p><p>• High school diploma or equivalent</p><p>• Must be 21 years of age and able to successfully pass federal criminal background check prior to employment</p><p>• Ability to follow SOP's (Standard Operating Procedures)</p><p>• Ability to work towards meeting department goals around efficiencies, yields, and cost</p><p>• Ability to creatively solve problems</p><p>• Team player mentality</p><p>• Ability to follow direction</p><p>Starting pay dependent on experience and qualifications. Competitive benefit package offered to full-time employees.</p><p>LeafLine Labs is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeafLine Labs complies with applicable Minnesota and local laws governing nondiscrimination in employment</p></div>","company":{"website":"gtigrows.com","companyType":"Public/Established","name":"Green Thumb Industries","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"St Paul, MN, USA","city":"St Paul","stateProvince":"MN"},"frontendLink":"/job-posting/green-thumb-industries/cannabis-contact-center-agent/2e98085b27c0a4772fe06ee99692351e","title":"Cannabis Contact Center Agent","category":"Manufacturing","hash":"2e98085b27c0a4772fe06ee99692351e","postingUrl":"https://us.bebee.com/job/20220518-57ed7c01af096efc1ef9aa5b1341bdd9","timestamp":1652968342515},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"11 days ago","description":"<div> <p>Role and Responsibilities</p> <ul> <li>Understand and demonstrate compliance to State and Local laws.</li> <li>Must articulate and be well-schooled on the various types, strains and THC levels associated with the products.</li> <li>Providing registered patients and customers with education, support, and allowable amounts of medical cannabis.</li> <li>Entering product and client information into Leaflogix &amp; METRC.</li> <li>Educating patients on the different strains of cannabis, their purported effects on different medical conditions, and the different methods and routes of administering medical cannabis.</li> <li>Observing patients for symptoms that could signify unhealthy or unstable usage of medical cannabis. Client Service Agents are to alert the manager immediately if they notice these signs or symptoms.</li> <li>Maintaining a safe and secure retail room, including escorting both patients and non-patient visitors.</li> <li>Safely and securely transporting medical cannabis and medical cannabis products to off-site patients. Maintaining a valid driver’s license.</li> </ul> <p>Qualifications and Education Requirements<br /><b><i>None; however, cannabis bud tenders must be at least 21 years of age and be able to attain and maintain a cannabis Dispensary Agent Card</i></b><br />Preferred Skills<br />· A minimum of 2 years of customer service required.</p> <p>· A minimum of 2 years of accurate money handling, data entry and inventory skills needed.</p> <p>· A minimum of 1year retail sales</p> <p>· Understand in a demonstrative way a minimum education of 12th grade math.</p> <p>· Understand weights and measurements.</p> <p>· Excellent English communication skills both oral and in writing.</p> <p>· Bilingual a plus.</p> <p>· Computer knowledge of Microsoft Office excel, word and outlook required.</p> <p>· Great organizational capability, high standards of business and personal ethical conduct, takes initiative and self-directed, compassionate, kind, accommodating, patient.</p> <p>· Attention to detail and accuracy, multitasking and problem-solving skills.</p> <p>· Ability to work independently but understands the value of collaboration.</p> <p>· Pleasant and professional with a well-groomed appearance.<br />Additional Notes<br /><b><i>Dispensary Training </i></b></p> <p>· Before commencing work at a cannabis establishment, the cannabis establishment agent shall receive, at a minimum, training and instruction in the following:</p> <p>· The proper use of security measures and controls that have been adopted for the prevention of diversion, theft or loss of cannabis.</p> <p>· Procedures and instructions for responding to an emergency.</p> <p>· State and Federal Statutes and regulations related to the use of cannabis.</p> <p>· The different strains of cannabis.</p> <p>· The different methods of using cannabis and cannabis products</p> <p>· Learning to recognize signs of cannabis abuse or impairment or instability in the use of cannabis by a consumer.</p> <p>· Clinical effects of cannabis on the human body and how THC affects the consumer</p> <p>· Methods of refusing entry or sales to prohibited persons, including, without limitation:</p> <p>· Verifying identification and using age verification devices;</p> <p>· Education on the effects of cannabis on persons under 21 years of age; and</p> <p>· Recognition of false or altered identification;</p> <p>· Understanding the role of law enforcement in confirming compliance with laws and regulations relating to cannabis;</p> <p>· Applicable state and local laws and regulations regarding cannabis;</p> <p>· Preventing unlawful consumption of cannabis, including, without limitation, information regarding laws which prohibit open or public consumption of cannabis;</p> <p>· Preventing the use of cannabis by persons under the age of 21 years, including, without limitation, laws which prohibit such use and the penalties for the violation of such laws</p> <p>· How to prevent and address disturbances; and</p> <p>· The responsibility of the cannabis establishment agent to put into effect strategies adopted by the cannabis establishment to prevent the diversion of cannabis.</p> <p>· Electronic verification system.</p> <p>· Dispensary facility operating hours: Sunday – Thursday 8:00am – 12:00am</p> <p>Friday &amp; Saturday 8:00am – 1:00am<br />There are no observed holidays.</p> <p>Job Type: Full-time</p> <p>Pay: $15.00 - $16.00 per hour</p> <p>Benefits:</p> <ul> <li>Dental insurance</li> <li>Employee discount</li> <li>Health insurance</li> <li>Life insurance</li> <li>Paid time off</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>Evening shift</li> <li>Night shift</li> <li>Weekend availability</li> </ul> <p>COVID-19 considerations:<br />Employees are required to provide proof of an FDA-approved vaccination against COVID-19.</p> <p>Experience:</p> <ul> <li>Customer service: 2 years (Preferred)</li> </ul> <p>License/Certification:</p> <ul> <li>Dispensary Agent Card (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Euphoria Wellness","logoUrl":"/logos/euphoria-wellness-6a7472a60e95093042928596107b08c8.jpeg"},"location":{"country":"United States","address":"Las Vegas, NV 89139","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/euphoria-wellness/csr-customer-service-representative/4fc71114b494375eedd208271db510dc","title":"CSR - Customer Service Representative","category":"Medical & Healthcare","hash":"4fc71114b494375eedd208271db510dc","postingUrl":"https://www.indeed.com/job/csr-customer-service-representative-b5c9a577f91fd470","timestamp":1652361705046},{"employmentType":"Full-time","function":["Engineering"],"postedOn":"6 days ago","description":"<div><p>MANAGER, DEVELOPMENT SERVICES</p><p>Job location: Anywhere in Canada (Vancouver location preferred)</p><p>Employment type: Full-time permanent employment in a remote work-setting</p><p>Division: Information Services</p><p>Hours: 40 hours / week, Monday - Friday</p><p>A little about us</p><p>Hi, we’re Aurora Cannabis, and we’re so excited to meet you!</p><p>We’re a global cannabis company driven by our passion to help people improve their lives. We have a diverse team who bring their best every day so Aurora can be the cannabis provider of choice for patients and consumers. We love our work, and we especially love our high quality, innovative brands that make up the Aurora family – from Aurora, Aurora Drift, San Rafael ’71 and Whistler.</p><p>Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our “A-Team”. We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We think BIG, act BOLD and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.</p><p>Job summary</p><p>You’re an ambitious IT professional with leadership experience and a passion for helping others. You’re comfortable in a start-up environment and enjoy wearing multiple hats while being flexible and pitching in whenever to get the job done – and this is why, we have the perfect role for you!</p><p>We are looking for an experienced Manager of Development Services to become a core member of our Software Engineering team. Our team is responsible for web development at Aurora, including many global websites and applications, such as the largest direct-to-consumer eCommerce site for Medical Cannabis in Canada. We’re focused on the development of high-quality, secure, and resilient software systems with user experience at the forefront.</p><p>In this role, you will report to the Director of Software Engineering and be responsible for managing the day-to-day operations of the Software Engineering team. This includes running our Agile Scrum practice, interfacing with business stakeholders, reporting on status and progress of initiatives, and helping our developers reach their performance and professional development goals. Sound exciting? Here is a little more…</p><p>As the Manager of Development Services, you will…</p><p>• Lead the delivery of software development projects, including websites and eCommerce, following Agile Methodology</p><p>• Ensure that customer facing applications are designed to be highly available, observable, and resilient by following software engineering best practices</p><p>• Manage the relationship with our external and internal development teams and stakeholder expectations effectively and with a customer-first orientation</p><p>• Work with Product and Project Owners to understand end-user requirements, formulate user stories and then translate those into pragmatic and effective technical solutions</p><p>• Handle Release Management for Software Engineering team, following corporate change approval process, and maintaining segregation of duties</p><p>• Report on status of product quality to management, customer support, and product teams via rigorous execution of detailed plans and accurate reporting of test cases executed, bugs discovered, bugs fixed, etc.</p><p>• Ensure all software development initiatives are compliant with relevant rules &amp; regulations (SOX/CSOX, PCI, GDPR, CASL, etc.) and corporate privacy policy</p><p>As an experienced professional, you will have…</p><p>• 2+ years of experience leading or managing software developers for a software company building large-scale web applications (these credentials appear to match the candidate profile we are looking for but we’re ready to be convinced otherwise)</p><p>• Knowledge of professional software engineering practices and best practices for the full software development life cycle including coding standards, code reviews, source control management, build processes, documentation, testing, and operations</p><p>• Experience managing projects involving multi-disciplinary teams with the ability to remove obstacles and work effectively in a multi-disciplinary team and fast-paced environment</p><p>It would be considered an asset if you have…</p><p>• Experience working in JIRA and Confluence</p><p>You’re the ideal candidate because….</p><p>• You have an entrepreneurial spirit that embraces innovation and critical thinking to achieve results and inspire others</p><p>• You are a compassionate leader who can build a safe and inclusive space that inspires people to go above and beyond</p><p>• You’re not afraid to own your mistakes and learn from them and are able to give and receive valuable feedback</p><p>• You know how to have fun while getting the work done and don’t take yourself too seriously</p><p>• You communicate with kindness and transparency and encourage others to do the same</p><p>Why you’ll love working at Aurora</p><p>Our people are at the heart of everything we do here at Aurora, and we take pride in fostering an inclusive space that inspires our team to love where they work! From rewarding career opportunities to flexible work environments to team activities, we go above and beyond to prioritize your success and here’s how we do it…</p><p>• Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, vacation time, meeting-free-Friday-afternoons and more!</p><p>• Total rewards: we will motivate you to go above and beyond with a competitive salary, stock options, an RRSP program, annual bonuses, and a health and personal care spending account for you to use for gym memberships, ski passes or staycations.</p><p>• Benefits: we will foster your health and wellness (and your dependents) with our employee benefits package including, employer-paid health and dentalcare premiums, life insurance and LTD policies and a medical cannabis coverage program, designed exclusively for our A-Team, that will provide you with $3,000 of coverage each year (because we truly believe cannabis is the best medicine).</p><p>• Life-long learning: we’re lifelong learners here at Aurora and will invest in your professional development throughout all aspects of your career! You will have access to a tuition assistance program, virtual learning activities and annual performance reviews, to ensure you are provided with the toolkit and support you need to succeed.</p><p>• Perks: we love to celebrate our people by providing corporate perks including employee discounts, perkopolis memberships, company SWAG, paid volunteer time, modern technology and snacks and beverages at all our office locations.</p><p>• Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with medical cannabis.</p><p>Next steps</p><p>Think you have what it takes to join our team? So do we! Apply today by submitting your resume through our website. You can expect your application to be reviewed by a human recruiter (not a robot) shortly after you apply, and our team will contact you via email if we see a fit.</p><p>Think you’re the ideal candidate but you don’t meet all the requirements? Apply anyways! We would love to review your application to see if you’re the right fit or find you an alternative opportunity!</p><p>Not the role for you? Share this posting with a friend or colleague that you think may be interested while subscribing to our Talent Community to learn more about upcoming opportunities through our Aurora Careers Page (hot tip: if you are already an Aurora employee, take advantage of the employee referral program by referring this position to a friend! If they are successful, you will receive a bonus!)</p><p>Diversity and inclusion</p><p>At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.</p><p>Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know!</p><p>Health and safety</p><p>Our mission at Aurora has always been to improve the health and wellness of our core community. We strive to create a safe, healthy, and inclusive environment for our team and strongly believe introducing a mandatory COVID-19 vaccination policy will help us achieve this.</p><p>As of February 2022, Aurora has introduced a mandatory COVID-19 vaccination policy for all employees and as a condition of employment, all candidates must provide proof of vaccination against COVID-19 or receive an approved medical or human rights accommodation prior to commencing employment with Aurora. If proof of vaccination is not provided or a request for accommodation is not approved, the offer of employment will be rescinded.</p><p>If applicable, Aurora Human Resources will contact you via your email address provided. We do not contact candidates over Facebook or other Social Media apps. You will never be requested to provide confidential information such as banking information or your Social Insurance Number in the interview process</p></div>","company":{"website":"auroramj.com","companyType":"Public/Established","name":"Aurora Cannabis","logoUrl":"/logos/aurora-cannabis-5846417b31dc1080e3c3b4583c3f2096.png"},"location":{"country":"Canada","address":"Vancouver, BC","city":"Vancouver","stateProvince":"BC"},"frontendLink":"/job-posting/aurora-cannabis/manager-development-services-remote-vancouver-bc-ca/97c3aa82d9498330ad9786beb7b4f13c","title":"Manager, Development Services - Remote (Vancouver, BC, CA)","category":"Medical & Healthcare","hash":"97c3aa82d9498330ad9786beb7b4f13c","postingUrl":"https://joboffer.com/jobs/Manager-Development-Services-Remote-Vancouver-BC-CA-c3f08bcb1cd50524","timestamp":1652880766082},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>Job Summary</b></p><p>Cannabis NB, is currently hiring on a vacant job post of Customer Experience Representative (Occasional) – Tracadie based in Tracadie NB. Please read the job detail carefully before applying.</p><p>Job Title: Customer Experience Representative (Occasional) – Tracadie</p><p>Company Name: Cannabis NB</p><p>Job Type: Full Time</p><p>Job Location: Tracadie NB</p><p><b>Salary:</b></p><p>Job Link Expiry: 2022-07-02</p><p>Posted on: ca.vacancypaper.com</p><p>Job Detail</p><p>Customer Experience Representative</p><p>Customer Experience Representative (Occasional)</p><p><b>CANNABIS NB</b></p><p>Bilingual Customer Experience Representative (Occasional)</p><p>CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province.</p><p>Our goal is to deliver a world class customer experience built on good information, a safe high-quality product offering and a highly trained and engaged team. Our mandate is public education and protection, and everyone at CANNABIS NB is committed to it.</p><p>If you are excited about the prospect of working in a new, evolving industry and being part of a team that will develop a responsible and positive customer experience at every touch-point, we want to hear from you.</p><p>The Position: Our customer experience associates work individually and as a team to guide customers and help determine each customer’s preferences. They will provide detailed information about a variety of products based on a consultative discussion, while promoting socially responsible consumption. Associates convey information to customers in a clear, compelling way that will positively affect their purchase decisions, and our team members will utilize various learning opportunities to enhance knowledge of products and services to better serve customers.</p><p><b>If this describes you, we’d love to hear from you:</b></p><p>• Inquisitive, quick learner who uses innovation and positive outlook to adapt to change</p><p>• Customer focused and an active listener, considering the customer’s perspective and communicating with impact to build relationships</p><p>• Highly involved team member, initiating action and working cooperatively with others to accomplish group goals</p><p>• Deep understanding of the commitment to social responsibility</p><p>• 19 years of age or older</p><p>• Able to work a flexible schedule including days, evenings, and weekends.</p><p>• Any post-secondary education, an asset</p><p>• Ability to speak in both official languages at an intermediate level or higher, is an asset</p><p>What we offer?</p><p>• $20.28 per hour (inclusive rate with 4 % vacation &amp; 4 % holiday pay)</p><p>• No guaranteed minimum hours.</p><p>How do I apply? Qualified candidates should send their resume including a cover letter through our online application system.</p><p>Candidates selected to compete for this position will be subject to a competency based selection process and will be required to complete various assessments</p></div>","company":{"companyType":"Government","name":"Cannabis NB","logoUrl":"/logos/cannabis-nb-6e20d8e6c6ed03f6126c7f8398b42935.jpeg"},"location":{"country":"Canada","address":"Tracadie-Sheila, NB","city":"Tracadie-Sheila","stateProvince":"NB"},"frontendLink":"/job-posting/cannabis-nb/customer-experience-representative-occasional-tracadie-jobs/376bc34b0af6a23ba65d9636383b8249","title":"Customer Experience Representative (Occasional) – Tracadie Jobs","category":"Government","hash":"376bc34b0af6a23ba65d9636383b8249","postingUrl":"https://ca.vacancypaper.com/jobs/customer-experience-representative-occasional-tracadie-jobs-180522-1-7579/","timestamp":1653054253291},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"12 days ago","description":"<div> <p><b>JOB SUMMARY</b></p> <p><b>*Note : </b> This position requires* <i>Cannabis Industry experience</i> <b>and/or </b> <i>knowledge of the product line. </i>*</p> <p>Arizer is a leading manufacturer and international distributor of dry-herb vaporizers, with an exceptional reputation in product design, innovation, quality and customer service.</p> <p>With strong growth in the industry we have an opportunity for a permanent full-time position. We’re seeking a friendly, organized, and dependable candidate for the position of Customer Service Representative.</p> <p><b>Responsibilities and Duties</b></p> <ul> <li>Customer service, order processing, customer invoicing</li> <li>Respond promptly to customer emails &amp; ensure customer satisfaction</li> <li>Work with Arizer Service, Sales, Shipping, &amp; Website teams</li> <li>Administrative Support, preparation of documents, forms, etc</li> <li>Expertly diagnose, troubleshoot, and resolve customer concerns pertaining to:</li> <li>Website Use (policies, orders, payments, shipping)</li> <li>Product Use (functionality, cleaning/maintenance, quality/safety, warranty)</li> </ul> <p><b>Qualifications and Skills</b></p> <ul> <li>Independent, self-starter, able to take direction and work well unsupervised</li> <li>Customer Service Experience (*online customer service experience is an asset)</li> <li>Good research skills and attention to detail</li> <li>Ability to multi-task</li> <li>Excellent written and verbal communication skills</li> <li>Strong computer skills: MS Office / Google Docs</li> <li>Proficient in email communications</li> <li>Customer Focused, positive attitude, helpful / compassionate demeanour</li> <li>Able to think critically, anticipate &amp; resolve customer concerns</li> </ul> <p><b>Are you a hard working and proactive team player with attention to detail / accuracy, and the ability to provide fast &amp; friendly customer-centric service with a positive attitude and compassionate demeanour? If so, let’s talk.</b></p> <p><b>Benefits</b></p> <ul> <li>Arizer offers competitive salaries, benefits package and a casual attire workplace.</li> <li>Telecommuting/Work from home hours possible.</li> <li>Opportunities for advancement.</li> </ul> <p>Job Type: Full-time</p> <p>Salary: From $40,000.00 per year</p> <p>Benefits:</p> <ul> <li>Casual dress</li> <li>Dental care</li> <li>Disability insurance</li> <li>Extended health care</li> <li>Life insurance</li> <li>Paid time off</li> <li>RRSP match</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Holidays</li> <li>Monday to Friday</li> <li>Weekend availability</li> </ul> <p>COVID-19 considerations:<br />PPE &amp; Distancing rules in effect.</p> <p>Education:</p> <ul> <li>Secondary School (required)</li> </ul> <p>Experience:</p> <ul> <li>customer service: 3 years (preferred)</li> </ul></div>","company":{"name":"Arizer"},"location":{"country":"Canada","address":"Kitchener, ON","city":"Kitchener","stateProvince":"ON"},"frontendLink":"/job-posting/arizer/customer-service-representative/306ab2ff1c7e35cd5cc73e00ee456822","title":"Customer Service Representative","category":"Retail","hash":"306ab2ff1c7e35cd5cc73e00ee456822","postingUrl":"https://ca.indeed.com/job/customer-service-representative-41b62e636345809b","timestamp":1652276382637},{"employmentType":"Full-time","description":"<div><p>Data Engineer ----- 100% REMOTE OPPERTUNITY -----</p><p>If you are a Data Engineer with experience, please read on</p><p>Were helping the cannabis industry evolve &amp; mature. We builds market leaders. The old model of market research doesnt fit the new paradigm of cannabis. We provide leading insights into cannabis consumer trends for todays world - a world when decisions are made on timely data, not stale, months-old information. You need reliable data that gives you the big picture while allowing you to drill into details, with insight into consumer demographics and shopping behavior sourced directly from retail. Make decisions with confidence so you can quickly take action and get ahead. That's why we're here.</p><p>Our mission enable the success of the cannabis industry through unparalleled market intelligence and consumer trends, removing the guesswork from decision-making.Top Reasons to Work with UsCompetitive Compensation</p><p>- Medical</p><p>- Dental</p><p>- Vison</p><p>- flexible work schedule</p><p>- 401K</p><p>- Unlimited PTO</p><p>- Stock OptionWhat You Will Be Doing- Responsible for maintaining and supporting data needs across the organization.</p><p>- Possess the ability to develop and deploy advanced SQL queries to interrogate data sources and unify data tables to produce the necessary artifacts.</p><p>- Responsible for developing and deploying Information artifacts, including data feeds, reports, dashboards, etc., to support business operations as needed.</p><p>- Responsible for designing, building, and maintaining specialized and derivative data stores, including data lakes, data warehouses, and data marts.</p><p>- Assist in ensuring the consistency, accuracy, and reliability of critical enterprise data assets by collaborating with business partners, consultancy resources, etc.</p><p>- Assist in enforcing the five pillars of Data Governance Data Quality, Data Security, Metadata Management, Data Architecture, and Program Management.</p><p>- Maintain a calm demeanor and manage issues professionally and respectfully in accordance with our company standards.</p><p>- Perform any other duties as requested by management.What You Need for this Position3+ Years Data Engineer Experience</p><p>2+ years writing SQL and using SQL</p><p>2+ years of working in Looker and writing LookMLSo, if you are a Data Engineer with experience, please apply today!Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Kyle Dietriech -</p><p>Applicants must be authorized to work in the U.S.</p><p>CyberCoders, Inc is proud to be an Equal Opportunity Employer</p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.</p><p>Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire</p></div>","title":"Data Engineer","salaries":[{"salaryStart":"$42k","salaryEnd":"$320k","currency":"US","source":"Glassdoor","position":"Data Engineer","type":"per year","url":"https://www.glassdoor.com/Salaries/seattle-data-engineer-salary-SRCH_IL.0,7_IM781_KO8,21.htm"},{"salaryStart":"$88k","salaryEnd":"$190k","currency":"US","source":"Built In Seattle","position":"Data Engineer","type":"per year","url":"https://www.builtinseattle.com/salaries/data-analytics/data-engineer/seattle"},{"salaryStart":"$79k","salaryEnd":"$140k","currency":"US","source":"Payscale","position":"Data Engineer","type":"per year","url":"https://www.payscale.com/research/US/Job=Data_Engineer/Salary/850615ce/Seattle-WA"}],"function":["Data & Analytics","Engineering"],"postedOn":"10 days ago","company":{"website":"cybercoders.com","companyType":"Public/Established","name":"CyberCoders","logoUrl":"/logos/cybercoders-bcf19600648303106c3c736a80c8d408.jpeg"},"location":{"country":"United States","address":"Seattle, WA, USA","city":"Seattle","stateProvince":"WA"},"frontendLink":"/job-posting/cybercoders/data-engineer/757db165c6a12880116b65ad33032f7d","category":"Professional, Scientific, and Technical Services","hash":"757db165c6a12880116b65ad33032f7d","postingUrl":"https://www.mendeley.com/careers/job/data-engineer-12977760","timestamp":1652534576701,"salary":"$42k - $320k"},{"function":["Customer Service"],"postedOn":"4 days ago","description":"<div> <div> <h2><b>COMPANY OVERVIEW</b></h2> <p> Recently named one of <i>Entrepreneur</i> magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p> <h2><b> MISSION STATEMENT</b></h2> <p> At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p> <p><b> JOB SUMMARY</b><br /> <br /> Cresco Labs is seeking a Technology Services Manager to manage its 3rd party Help Desk &amp; Technology Services teams. This role will have a wide range of responsibilities, such as supporting our nationwide physical locations, maintaining and supporting our M365 environment, and working with other technology and business teams to rollout and support technologies deployed throughout the enterprise. As such, your written and verbal communication must be excellent as well as your technical aptitude. Your ability to plan and execute in a rapidly scaling environment are a major factor of success in this role. This role reports directly to the VP, IT Portfolio Management, and is based out of our headquarters in Chicago, IL.<br /> <br /> <b>CORE JOB DUTIES</b></p> <ul> <li>Responsible for managing day-to-day operation of 3rd Party Helpdesk, overseeing tier 1 support for Retail, HQ, and grow/process facilities.</li> <li>Identify common trends in ticket creation, creating processes and documentation to increase self-service and resolution</li> <li>Lead a team of Engineers/Specialists/Analysts to support and administer all 3rd party applications and end user devices.</li> <li>Seek out and internalize any 3rd party &amp; hosted applications currently administered outside of the Technology department</li> <li>Establish SLAs for internal &amp; 3rd party team members and processes response and completion times.</li> <li>Establish and monitor Metrics as they relate to the SLAs for all team members</li> <li>Create and maintain proper escalation paths to 2nd and 3rd tier resources for all maintained applications.</li> <li>Responsible for implementation of SSO through our identity management platform for any 3rd party applications</li> <li>Perform regular audits of all licensed applications</li> <li>Works with Engineers, Specialists, and Analysts to find growth opportunities and develop career paths through continued learning, training, and certifications</li> <li>Responsible for acquiring ITIL certification for themselves and their team.</li> <li>Works with other Technology departments to onboard 3rd party applications, creating frameworks for support &amp; administration</li> <li>Ensuring on-site support for Cresco HQ facility</li> <li>Works with Business and Technology teams to vet hardware &amp; software solutions</li> </ul> <p> <b>REQUIRED EXPERIENCE, EDUCATION AND SKILLS</b></p> <ul> <li>Minimum 3 years in a Help Desk Manager role or 3 years as an Infrastructure Engineer with a help desk background.</li> <li>3+ years of experience supporting and troubleshooting 3rd party systems &amp; hosted applications.</li> <li>Experience with the following technologies: Microsoft 365, Microsoft Azure, Networking technologies, Google G-Suite, Slack, Microsoft Intune, Jamf, ServiceNow or other ITSM platforms, Printers, Conference room technologies, and other common technology peripherals.</li> <li>Experience developing and improving ITSM platform</li> <li>Excellent interpersonal skills; knows how to work well with diverse and dynamic teams across multiple functions, e.g. operations, sales, accounting, etc.</li> <li>Strong negotiation skills, striking a balance between being flexible and driving for results.</li> <li>Thrives in a fast-paced dynamic environment; can handle multiple high priority projects simultaneously</li> <li>HQ is located in Chicago and this role requires an on-site presence.</li> <li>Bachelor's degree in Computer Science, Information Systems, business, or a related field from an accredited university or institution or equivalent work experience.</li> </ul> <p><b>COVID-19 REQUIREMENTS</b></p> <p> Cresco Labs requires that all corporate employees be fully vaccinated against the COVID-19 virus on or before September 30, 2021. If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins. If you require a medical or religious accommodation with regard to vaccination, please let us know once you receive an offer of employment (if applicable).</p> <p><b> BENEFITS</b></p> <p> Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&amp;D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.</p> <p><b> ADDITIONAL REQUIREMENTS</b></p> <ul> <li>Must be 21 years of age or older to apply</li> <li>Must comply with all legal or company regulations for working in the industry</li> </ul> <p><i>Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</i></p> </div></div>","company":{"companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Chicago, IL","city":"Chicago","stateProvince":"IL"},"frontendLink":"/job-posting/cresco-labs/manager-technology-services/0f6f6885281404724aa6072d9f5f1f5d","title":"Manager, Technology Services","category":"Manufacturing","hash":"0f6f6885281404724aa6072d9f5f1f5d","postingUrl":"https://www.indeed.com/job/manager-technology-services-0889ea4b4fbcba37","timestamp":1652968237761}]