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Customer Service Representative

Hemp Ville CBD Southaven, MS 38671 Part-time
Apply Now Copy link

About us

Hemp Ville CBD

HempVille CBD Southaven provides the top CBD & Delta-8 brands & products in the business along with the best trained, educated staff to offer our customers a natural alternative to pharmaceuticals and their health needs.

Applicant will be required to manage shifts and must have the ability to work by themselves once trained. Applicant must be detailed oriented, dependable, honest with high integrity, great people and communication skills, and must have the desire to learn about the CBD industry and help people with their needs. Applicant must be a minimum of 21 years of age and have dependable transportation.

Job Type: Part-time

Pay: $9.00 - $12.00 per hour

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Ability to Commute/Relocate:

  • Southaven, MS 38671: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • High school or equivalent (Preferred)

Work Location:

  • One location

Work Remotely:

  • No
[{"employmentType":"Part-time","postedOn":"3 days ago","description":"<div><p><b>About us</b></p><p>Hemp Ville CBD</p><p>HempVille CBD Southaven provides the top CBD &amp; Delta-8 brands &amp; products in the business along with the best trained, educated staff to offer our customers a natural alternative to pharmaceuticals and their health needs.</p><p>Applicant will be required to manage shifts and must have the ability to work by themselves once trained. Applicant must be detailed oriented, dependable, honest with high integrity, great people and communication skills, and must have the desire to learn about the CBD industry and help people with their needs. Applicant must be a minimum of 21 years of age and have dependable transportation.</p><p>Job Type: Part-time</p><p>Pay: $9.00 - $12.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Southaven, MS 38671: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Hemp Ville CBD"},"location":{"country":"United States","address":"Southaven, MS 38671","city":"Southaven","stateProvince":"MS"},"frontendLink":"/job-posting/hemp-ville-cbd/customer-service-representative/a207d72bf1757d7f914d3be7c823b37f","title":"Customer Service Representative","hash":"a207d72bf1757d7f914d3be7c823b37f","postingUrl":"https://www.indeed.com/job/customer-service-representative-6c7c4d0388bed111"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>Location: Franklin, MA</p><p><b>PARALLEL</b></p><p>Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.</p><p>IN A NUTSHELL…</p><p>The Guide is responsible for interacting with patients in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. Report directly to the Store Manager, Assistant Store Manager, and Lead Guides.</p><p>This role is with Massachusetts (NETA), one of the renowned retail brands under the Parallel umbrella.</p><p>Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit .</p><p><b>WHAT YOU WILL BE DOING</b></p><p>• Follow NETA Policies &amp; Procedures for daily operations and fully comply with state medical marijuana regulations</p><p>• Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport</p><p>• Provide product expertise and knowledge to patients and explain the potential benefits of each various type and strain of medical marijuana, as well as methods of use</p><p>• Identify unique needs of each individual patient by demonstrating compassion, empathy and sensitivity</p><p>• Answer patient and caregiver questions and provide resources to assist in their medical use of marijuana</p><p>• Participate in the patient intake process, maintaining appropriate paperwork and patient records</p><p>• Maintain privacy and confidentiality of sensitive patient information</p><p>• Accurately receive, prepare and complete patient orders and sales utilizing point-of-sale and</p><p>• Accurately enter all patient record information within point of sale system</p><p>• Help to ensure the store is stocked, clean and in proper operational order</p><p>• Work in close coordination with a team of other patient services associates</p><p>• Supports the team work effort in both opening and closing procedures</p><p>• Act as a liaison between patients and NETA management to continually improve the customer experience</p><p>• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brand</p><p>• Performs other duties and tasks as assigned</p><p>EXPERIENCE AND SKILLS YOU'LL BRING</p><p>• Age 21 or over (Required)</p><p>• High School Diploma or equivalent (Required)</p><p>• Valid Government-Issued Photo ID (Required)</p><p>• Previous retail or customer service experience (Required)</p><p>• Knowledge of basic computer skills, point of sale software and cash management (Required)</p><p>• Must successfully complete role specific training program. This includes passing the Dispensing test at the conclusion of the training program and independently perform all functions of the role</p><p>• Ability to deal with problems and resolve in a professional manner</p><p>• Must be available to work weekends and applicable holidays</p><p>• Positive attitude and strong work ethic</p><p>• Demonstrates high emotional intelligence</p><p>• Ability to effectively multi-task</p><p>• Must be highly organized and have extreme attention to detail</p><p>• Passionate about the importance of medical marijuana</p><p>YOU WILL BE SUCCESSFUL IF YOU…</p><p>• Are self-motivated; micro-managing isn't fun for anyone</p><p>• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>• Can work fast and be flexible; our industry is always changing</p><p>• Play nice with others; we collaborate with each other a lot</p><p>• Think creatively; sometimes, the \"traditional\" solution isn't the best one</p><p><b>WHAT YOU GET</b></p><p>• Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs</p><p>• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>• Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>• Employee discount</p><p>• Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>• Ability to stand for prolonged periods of time, and perform weighing, counting, calculating and computer processing operations.</p><p>• Ability to lift 30 lbs. unassisted.</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 31104 Category: Retail , Keywords: Assistant Store Manager</p></div>","company":{"companyType":"Public/Growth","name":"Neta"},"location":{"country":"United States","address":"Wrentham, MA, USA","city":"Wrentham","stateProvince":"MA"},"frontendLink":"/job-posting/neta/customer-care-representative/d21d22d1eb937e60d472f2d3e8707535","title":"Customer Care Representative","hash":"d21d22d1eb937e60d472f2d3e8707535","postingUrl":"https://www.emploze.com/job/customer-care-representative-in-wrentham-massachusetts/6491-1262156754D2"},{"employmentType":"Full-time","postedOn":"10 days ago","description":"<div><p><b>Summary/Objective</b></p><p>The gro-care technician is directly responsible for supporting gro-care cultivation clients. This role is responsible for ensuring clients receive immediate service upon any request, facilitating communication between clients and internal stakeholders, and for refining standard processes and procedures. The position is accountable for maintaining detailed records of client interactions, providing support through Zendesk, and leveraging internal experts at urban-gro for client solutions. The gro-care technician will work directly with the Commissioning and Field Services team, Environmental Services Group, and the operations team, and will report to the Director of Commissioning and Field Services.</p><p><b>Essential Functions</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Employee adheres to all current Department Standard Operating Procedures (SOP) and company policies.</li><li>Onboarding new gro-care clients.</li><li>Presenting the gro-care service to new clients and preparing their urban-gro portal with all required information.</li><li>Assemble maintenance scheduling, digital manual assembly, and spare parts reminders.</li><li>Supporting gro-care hotline.</li><li>All client communications are handled immediately through Zendesk.</li><li>Clients must be connected with internal experts at urban-gro, or if unavailable, scheduled for interaction within 24 hours.</li><li>Tracking client communications.</li><li>Communications with both the gro-care technician and internal stakeholders must be tracked, with detail on topics covered, persons involved, etc.</li><li>Solidifying current SOPs</li><li>Leveraging templates, intake forms, or otherwise for all client interactions.</li><li>Ensuring and enforcing that all client communications are exclusively through Zendesk.</li><li>Identifying inefficiencies in gro-care processes and resolving these issues via refined SOPs, new tool creation, or otherwise.</li><li>Building customer relationships and providing value in gro-care bookings and execution.</li></ul><p><b>Competencies</b></p><ul><li>Problem Solving/Analysis.</li><li>Business Acumen.</li><li>Strategic Thinking.</li><li>Results Driven.</li><li>Customer Focus.</li><li>Technical Capacity.</li><li>Communication Proficiency.</li></ul><p><b>Work Environment</b></p><p>This position operates in a professional office environment approximately 100% of the time. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position operates in the field at cultivation facilities in multiple U.S. states and outside of the U.S. This role routinely uses hand tools such as screwdrivers and pliers, as well as web-based tools in the act of systems commissioning.</p><p><b>Physical Demands</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to lift heavy items over 50lbs and may require the use of additional labor and should use discretion in obtaining assistance.</p><p><b>Position Type and Expected Hours of Work</b></p><p>This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work maybe required as job duties demand.</p><p><b>Travel</b></p><p>This position requires minimal travel, less than 10%.</p><p><b>Required Education and Experience</b></p><ul><li>HS Diploma or equivalent.</li><li>1-3 years Customer Service experience</li><li>Proficiency in Zendesk or other related helpdesk and CRM applications</li><li>Strong communication skills</li><li>Proactive mindset, anticipating client needs,</li><li>Problem solving/analytical skills</li></ul><p><b>Preferred Education and Experience</b></p><ul><li>Bachelor’s degree in Business</li></ul><p><b>Additional Eligibility Qualifications</b></p><p>None required for this position.</p><p><b>EEO Statement</b></p><p>urban-gro, Inc. provides equal employment opportunities to all Employees and applicants in all Company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.</p><p>This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />We are taking all necessary precautions to mitigate risk of exposure to COVID-19</p><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Zendesk: 1 year (Preferred)</li><li>Customer service: 3 years (Required)</li><li>Cannabis: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Temporarily due to COVID-19</li></ul></div>","company":{"companyType":"Public/Established","name":"urban-gro","logoUrl":"/logos/urbangro-16e630e61b287b2a904742cc0a589ff2.png"},"location":{"country":"United States","address":"Lafayette, CO 80026","city":"Lafayette","stateProvince":"CO"},"frontendLink":"/job-posting/urban-gro/gro-care-technical-customer-service-representative/7166b7d20dd508bd865d98d1ba254023","title":"gro-Care® Technical Customer Service Representative","hash":"7166b7d20dd508bd865d98d1ba254023","postingUrl":"https://www.indeed.com/job/gro-care®-technical-customer-service-representative-4db60237050ea007"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p><b>Requirements:</b></p><p>- Minimum age of 19+</p><p>-Criminal background check (Must possess prior to interview if selected)</p><p>-CannSell Training Certificate (Must posses prior to interview if selected)</p><p>As a Floater, you will be on the sales floor helping direct customers to Self Serve options and placing orders, answer customer inquiries regarding</p><p>products/accessories</p><p>As an ID Checker, you are the first to greet customers into the store. It is your responsibility to ensure nobody under-age enters the store.</p><p><b>Requirements:</b></p><p>- Minimum age of 19+</p><p>-Criminal background check (Must possess prior to interview if selected)</p><p>-CannSell Training Certificate (Must posses prior to interview if selected)</p></div>","company":{"companyType":"Private/Growth","name":"Cannabis Emporium"},"location":{"country":"Canada","address":"Ottawa, ON","city":"Ottawa","stateProvince":"ON"},"frontendLink":"/job-posting/cannabis-emporium/customer-service-representative/a31c8242f70913ac9e4a13353d405b20","title":"Customer Service Representative","hash":"a31c8242f70913ac9e4a13353d405b20","postingUrl":"https://ca.directlyapply.com/jobs/cannabis-emporium/60f6d289a86b9bf4ef22f4c8"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>PharmaCentra d/b/a CannabisBPO of Americus, GA is looking to hire a full-time Remote Customer Service Representative to communicate effectively with legal cannabis retail managers and customers. This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment. Full-time employees also have access to group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance. If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry! ABOUT PHARMACENTRA LLCFounded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles. A DAY IN THE LIFE OF A FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVEAs a Remote Customer Service Representative, you are on the front lines of what we do for the legal cannabis community. You work with various people on behalf of our clients as customer service representatives within the cannabis industries. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for. You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients! QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVEHigh school diploma or equivalentOne year of customer service or call center experienceKnowledge of the legal cannabis industryAbility to work in a quiet and private work-from-home environment where high-speed internet is maintainedComputer skills with a working knowledge of Microsoft Windows / OfficeAbility to pass a background checkExcellent customer service skillsApplicants Living in following States Will Not Be Considered: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Iowa, Maine, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, South Dakota, Utah, Washington, nor District of Columbia.Bilingual skills in Spanish are preferred. Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position! FULL-TIME CONTACT CENTER WORK SCHEDULEBecause most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions. Full-time employees can expect to work 38-40 hours per week. At least one weekend day is required. This is a work-from-home call center position. NOW ACCEPTING APPLICATIONS FROM: AL, FL, GA, IN, KS, KY, LA, MI, NM, NC, ND, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY READY TO JOIN OUR TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you</p></div>","company":{"companyType":"Private/Established","name":"CannabisBPO","logoUrl":"/logos/cannabisbpo-0533fc00a84defc3d74630f1d80984bc.jpeg"},"location":{"country":"United States","address":"Georgia, USA","stateProvince":"GA"},"frontendLink":"/job-posting/cannabisbpo/customer-service/028a777601afd4f941f6adb2b33daee6","title":"Customer Service","hash":"028a777601afd4f941f6adb2b33daee6","postingUrl":"https://www.adzuna.com/details/2338725963"},{"postedOn":"3 days ago","description":"<div><div><h1><b>Supervisor, Office Services</b></h1><div>Smiths Falls, ON, Canada Req #3704 </div><p>Friday, July 23, 2021</p><div><p><b>The Company</b></p><p>At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.</p><p>With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.</p><p></p><p>Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!</p></div><div><div><b>The Opportunity<br /></b></div><div></div><div>Reporting to the Manager, Office Administration and Space Planning, the Supervisor, Office Services (CAN) is an individual who thrives in an ever-changing and sometimes chaotic environment. If you are a master of organization, have a great ability to problem solve and can multi-task in your sleep, this is the role for you! You will develop strategies to meet office services needs for our Canadian locations.<br /></div><div></div><div><b>Responsibilities<br /></b></div><div></div><ul><li>Manage Office Services Coordinators in Canada (Smiths Falls, Kanata, Montreal and Toronto)</li><li>Manage employee schedules to ensure sufficient coverage</li><li>Maintain Office Services staffing requirements by recruiting and training employees</li><li>Track and approve vacation and sick time</li><li>Support company events alongside Human Resources – Total Rewards &amp; Employee Experience</li><li>Assist Manager in achieving corporate financial objectives by aiding in preparation of an annual budget, timing expenditures to meet budget targets, analyzing variances and recommending corrective actions</li><li>Weekly reporting of activity and budget status to ensure financial objectives are met; includes analyzing reports; summarizing information; identifying trends</li><li>Responsible for service and supply ordering, inventory and budget, including but not limited to, mail/ courier service, coffee service, shredding service, office and printer supplies, office cleaning and other ongoing services as appropriate</li><li>Responsible for onboarding Office Services at new office and production sites in Canada</li><li>Oversee servicing and operation of office equipment</li><li>Supports the creation, documentation and implementation of Office Services policies and procedure</li><li>Liaise with maintenance team/landlord in support of general office maintenance</li><li>Liaise with Procurement for RFP’s, PO’s as require</li><li>Liaise with internal departments, suppliers, contractors and clients</li><li>Maintain continuity between teams by communicating and supporting needs</li><li>Maintain good vendor relationships</li><li>Assist with office moves and changes as required</li><li>Administrative support as required</li><li>Other duties as assigned<br /></li></ul><div></div><div><b>Experience</b><br /></div><div></div><ul><li>Minimum 3 years management experience in an office environment</li><li>Minimum 5 years space planning experience in an office environment</li><li>Must have excellent knowledge of Microsoft 365 applications</li><li>Excellent communication skills, both verbal and written</li><li>Must be extremely service and detail oriented</li><li>Must be able to work independently<br /></li></ul><div></div><div><b>Other Details</b><br /></div><div>This is a full-time position based out of Smiths Falls. This position is eligible to participate in Canopy’s Work from Home policy, both at the discretion of the hiring manager. The successful candidate will be required to work no less than one day per week at the Kanata office location and no less than two days per week at the Smiths Falls office location, specifics to be determined by the hiring manager. This requirement is subject to change at any time to align with the needs of the business.</div></div><div><p>We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.</p><p>Canopy Growth welcomes and encourages applications from people with disabilities.</p><p>Accommodations are available upon request for candidates taking part in all aspects of the selection process.</p><p>One last note: the chosen applicant will be required to successfully complete background and reference checks.</p><p></p><p>Thank you so much for your interest in Canopy Growth.</p></div></div><p></p></div>","company":{"companyType":"Public/Established","name":"Canopy Growth Corporation","logoUrl":"/logos/canopy-growth-corporation-4824ec81067c68cbe6c52ae1676e4cd3.jpeg"},"location":{"country":"Canada","address":"Smiths Falls, ON","city":"Smiths Falls","stateProvince":"ON"},"frontendLink":"/job-posting/canopy-growth-corporation/supervisor-office-services/b5a50f9575f3f309e790ca35b8e00adf","title":"Supervisor, Office Services","hash":"b5a50f9575f3f309e790ca35b8e00adf","postingUrl":"https://ca.indeed.com/job/supervisor-office-services-868cb1133dec5c57"},{"postedOn":"3 days ago","description":"<div><div><p><b>Customer Support Center Assistant Manager</b></p><p><b>Department:</b><b> </b>Customer Support Center</p><p><b>Reports to:</b><b> </b>Customer Support Center Manager</p><p><b>FLSA Status:</b><b> </b>Regular- Exempt</p><br /><p></p><p><b>Role Summary:</b><b></b></p><p>The Customer Support Center Assistant Manager is responsible for ensuring the proper and effective operation of a business. This role requires individuals to oversee the day-to-day work and operations of mid and entry level employees to ensure adherence to organization guidelines.</p><br /><p></p><p><b>Key Duties and Responsibilities</b></p><ul><li>Leading, managing, and directing a call center with 100+ employees</li><li>Develop objectives and measurables for the call center's day-to-day activities</li><li>Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)</li><li>Building and leading a strong group of team leads who are responsible for answering representative's questions, guiding them through difficult calls or issues, and handling difficult issues that cannot be fielded by representatives</li><li>Leading team meetings, asking questions to better understand the calls representatives are receiving, educate and coach the team regarding processes and practices, and explain expectations to employees</li><li>Assisting other management team members in identifying trends and establishing call center goals</li><li>Ensuring staff members are achieving desired service levels and taking corrective action, as needed</li><li>Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction</li><li>Upholding Trulieve's customer service standards</li><li>Taking on other tasks or projects to support employees, other managers, and call center operations</li></ul><br /><p></p><p><b>SKILLS AND QUALIFICATIONS</b></p><ul><li>4 years work experience desired, with a background in contact center management</li><li>Must be at least 21 years of age</li><li>Ability to lead and manage a large team</li><li>Ability to multitask and remain calm under pressure, especially during peak hours or intense situations</li><li>Exceptional interpersonal, customer service, problem-solving, verbal and written communications, and conflict resolution skills</li><li>Knowledge of management principles and familiarity with company products, services, and policies</li><li>Strong coaching and leadership skills, ability to motivate employees</li><li>Decisiveness and attention to detail</li><li>Proficiency with necessary technology, including computers, software applications, phone systems, etc.</li><li>Must possess the mental and physical capacities necessary to perform the job duties</li><li>Must be able to pass a level 1 and level 2 background check and drug screening</li></ul><br /><p></p><p></p><p><b>Trulieve is One Team</b>- From our budtenders to our board members and our cultivators to our CEO, Trulieve is one team dedicated to providing the highest level of cannabis products and customer service experience. We are committed to fostering a diverse, inclusive, and representative workplace, where everyone feels respected and where their work is valued.</p><p><b>Trulieve is Passionate</b>- Our patients and staff each have their own personal and emotional connection with cannabis. We share that passion in creating products and a personalized customer experience that is designed to help each individual find the best product for them. Our knowledgeable staff in our dispensaries and our call centers are always wiling to share their expertise and help customers understand what options are right for them.</p><p><b>Trulieve is a Trusted Leader</b>- Trulieve believes transparency fosters trust, which is why Trulieve has the most comprehensive lab testing in Florida and each Trulieve product has a third-party lab report that can be found in our searchable test results database.</p><p><b>Trulieve in Innovative</b>- Customer preferences are rapidly evolving, and we are constantly expanding our offering of quality cannabis products to meet your needs. Our focus on product quality along with exceptional service is what fuels us as well as looking to research and develop new offerings to bring relief you can rely on.</p><p><b>Trulieve is Committed</b>- We are committed- to our patients and customers, our employees, our investors, our communities- to everyone who makes Trulieve the company that it is. We believe it is our responsibility to not only serve each of our customer but also the communities that we are part of.</p><p>That’s why we have worked to establish meaningful partnerships that support organizations working to build communities and improve lives, invest in underserved communities, source local materials and labor wherever possible and be a good neighbor and partner everywhere that we operate.</p><br /><p></p><p><b>ADDITIONAL MINIMUM QUALIFICATIONS</b></p><p>Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient base that we respectively serve. To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients which may exhibit opportunities to assess the situation and apply meaningful service. In addition, must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve’s objective in serving our patient base with excellent customer service.</p><br /><p></p><p>WORK SCHEDULE:</p><p>45+ hours weekly with flexible hours depending on call center needs. Must be available to work occasional evenings, weekends and holidays.</p><br /><p></p><p><b>Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace</b></p></div><p></p></div>","company":{"companyType":"Public/Established","name":"Trulieve, INC","logoUrl":"/logos/trulieve-1d76a294c42e35e1fad949d6f74742d9.png"},"location":{"country":"United States","address":"Clearwater, FL 33763","city":"Clearwater","stateProvince":"FL"},"frontendLink":"/job-posting/trulieve-inc/customer-support-center-assistant-manager/077a8abcce6225d8faca20dad9f1a178","title":"Customer Support Center Assistant Manager","hash":"077a8abcce6225d8faca20dad9f1a178","postingUrl":"https://www.indeed.com/job/customer-support-center-assistant-manager-909b862119e66b84"},{"postedOn":"10 days ago","description":"<div><div><p>710 Labs is a growing cannabis company with multi-state expansion plans. 710 Labs is renowned for offering only connoisseur level products grown entirely in-house, taking sometimes absurd extra steps unheard of in an industry of fast commodities. Innovation is at our core, from cultivating talent and culture to leading the industry in education. Join our fast-growing team.</p><p>This full time position does provide weekend support, so will have two consecutive days off during the week. You will have an incredibly important role within the organization. This person will represent the voice of the brand for all customer interactions, and spend a lot of time ensuring the utmost of premium experiences for our passionate, high spending, aficionados. Our motto has always been “Quality Over Everything”, so this role will exemplify that spirit in all interactions with clients, external or internal. High energy, hyper organized and extremely passionate in helping others are key values that will help us continue to take this part of our business to the next level.</p><p>Responsibilities</p><ul><li><p>Provide Best in Class customer service to customers and patients</p></li><li><p>Respond quickly to customer service inquiries sent to 710 Labs</p></li><li><p>General support with allocations/deliveries</p></li><li><p>Troubleshoot various customer issues and establish standardized process for each instance</p></li><li><p>Work closely with delivery and sales partners to resolve customer issues</p></li><li><p>Ability to speak to highly specialized, knowledgeable and high spend customers daily, utilizing brand language and tone</p></li><li><p>Ability to pull weekly support metrics/KPI recaps that roll up to senior management</p></li></ul><p>Qualifications</p><ul><li><p>Preferred:</p><ul><li><p>Strong passion for hash and familiarity with cannabis culture</p></li><li><p>Experience using Zendesk or similar customer service platform</p></li></ul></li><li><p>Required</p><ul><li><p>Very strong written and verbal communication skills</p></li><li><p>Very strong organizational &amp; multi- tasking ability</p></li><li><p>Well versed in Google Suite (particularly Gmail, Docs, and Sheets)</p></li><li><p>Self-motivated, displays strong ability to work independently and stay on task with little oversight</p></li><li><p>Ability to work on Friday, Saturday and Sunday</p></li></ul></li></ul><p><br /></p><p>The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</p></div></div>","company":{"name":"National Warehouse Management, LLC"},"location":{"country":"United States","address":"Beverly Hills, CA 90210","city":"Beverly Hills","stateProvince":"CA"},"frontendLink":"/job-posting/national-warehouse-management-llc/customer-service-representative/904d4bb552eccc46c1bf900e81768047","title":"Customer Service Representative","hash":"904d4bb552eccc46c1bf900e81768047","postingUrl":"https://www.indeed.com/job/customer-service-representative-887da85b9e416610"},{"employmentType":"Full-time","postedOn":"17 hours ago","description":"<div><p><b>Responsibilities and Duties</b></p><p>· Assay development on GC/MS, GC-MS/MS, HPLC, and LC-MS/MS platforms</p><p>· Chemical extraction from various matrices common to hemp industry and cell-based assays when needed (for the environmental chemical testing for risk assessment)</p><p>· Sample preparation of variety of matrices common to hemp &amp; CBD industry</p><p>· Sample analysis of inbound samples for potency analyses</p><p>· Develop team of technicians</p><p>· Define testing protocol</p><p>· Operate within an ISO-17025 laboratory</p><p>· Operate within GLP standards</p><p>· Complete and effectively communicate data analysis results to cross-functional colleagues</p><p>· Analyze and interpret data</p><p>· Deliver analytical data and results interpretation on a timely basis but be able to switch priorities as they arise</p><p>· Able to multi-task while maintaining a clear sense of priorities</p><p>· Document and report results promptly</p><p>· Help specify new methods, tools or streamline methods for capability, efficiency and cost</p><p>· Maintain equipment and troubleshoot issues</p><p>· Provide training to junior scientists in instruments/protocols</p><p>· Must be able to quickly adapt to new and different methods for the operation of software and equipment</p><p>· Must have the ability to describe precisely what is being done and problems that arise to others</p><p>· Computer proficiency</p><p>· Ability to communicate clearly both orally and by writing</p><p>· Must be able to work independently and efficiently</p><p><b>Skills and Requirements</b></p><p>BS or higher degree (preferable) in Analytical Chemistry with extensive in LC or GC-based mass spectrometry and other detection methods assay development. Method development in chemical analysis required.</p><p>Full time</p><p>Job Type: Full-time</p><p>Pay: $26.50 - $32.00 per hour</p><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />All employees and clients are required to wear a mask.</p><p>Ability to Commute/Relocate:</p><ul><li>Georgetown, TX: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Doctorate (Preferred)</li></ul><p>Experience:</p><ul><li>Analytical chemistry: 5 years (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"KJ Scientific Independent Testing Labs"},"location":{"country":"United States","address":"Georgetown, TX 78626","city":"Georgetown","stateProvince":"TX"},"frontendLink":"/job-posting/kj-scientific-independent-testing-labs/analytical-chemist-chromatography-gas-liquid-chromatography-mass-spec/b854a8c85bdfe6d29934f650edfb74c5","title":"Analytical Chemist - Chromatography (Gas/Liquid Chromatography-Mass Spec)","hash":"b854a8c85bdfe6d29934f650edfb74c5","postingUrl":"https://www.indeed.com/job/analytical-chemist-chromatography-gasliquid-chromatographyspec-d16394bac389dc12"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>Receptionist</p><p>As a Receptionist you are one of the most customer facing positions in the Company.</p><p>The responsibilities of the Receptionist include greeting and welcoming customers, informing the manager of customer complaints and operational issues, and sharing firsthand experiences of cannabis products to address customer concerns.</p><p>You should also be able to answer customers questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption.</p><p>To be successful as a Front Desk Receptionist, you should keep abreast of the framework and requirements of the Michigan Regulation and Taxation of Marihuana Act to maintain legal compliance.</p><p><b>Reception Tasks:</b></p><p>Checking customers' identification documents to verify that they are of legal age.</p><p>Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.</p><p>Keeping abreast of new cannabis products on the market as well as the latest industry trends through trade shows and research.</p><p>Periodically processing customers' payments using the dispensary's Point of Sale (POS) system.</p><p>Ensuring that the dispensary is always clean and well-organized.</p><p>Educating customers on the safe use of their selected cannabis products.</p><p><b>Reception Requirements:</b></p><p>High school diploma or GED.</p><p>Proven experience working in cannabis retail preferred, but not required.</p><p>Sound knowledge of cannabis strains and their medicinal benefits.</p><p>Proficiency in all Microsoft Office applications.</p><p>Outstanding organizational skills.</p><p>Excellent analytical and problem-solving skills.</p><p>Effective communication skills.</p><p>Exceptional customer service skills</p></div>","company":{"name":"Pharmhouse Wellness"},"location":{"country":"United States","address":"Grand Rapids, MI, USA","city":"Grand Rapids","stateProvince":"MI"},"frontendLink":"/job-posting/pharmhouse-wellness/cannabis-provisioning-center-front-desk-receptionist/3b4eefc76bd466ecce1234a06341b77b","title":"Cannabis Provisioning Center - Front Desk Receptionist","hash":"3b4eefc76bd466ecce1234a06341b77b","postingUrl":"https://directlyapply.com/jobs/pharmhouse-wellness/60fd42fecbaa1bed26db06c5"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p><b>Overview:</b></p><p>If you're looking for a predictable job at a big established company, you can stop reading now. If you're interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading</p><p><b>About the Company:</b></p><p>Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZE's best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>• Texas (DFW area)</p><p>• Colorado (Denver and Colorado Springs</p><p>• Arizona (Phoenix)</p><p>• Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.</p><p>• Answer real-time requests via phone or chat, creating tickets in our ticket system.</p><p>• Escalate tickets to Tier 2 in a warm hand-off as needed.</p><p>• Learn our data migration process for new customers and perform data migrations as needed.</p><p>• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.</p><p>• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.</p><p>• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.</p><p>• Educate customers on best practices specific to their business needs</p><p>• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.</p><p>• Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>• Proven track record of production</p><p>• Bachelor's degree</p><p>• 2-5 years of experience in software technical support</p><p>• Ability to work from home with full efficacy</p><p>• Quiet place to work with a solid internet connection</p><p>• Excellent communication skills as a remote employee</p><p>• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.</p><p>• Self-motivated with the ability to work well both independently and within a team.</p><p><b>Bonus Points:</b></p><p>• Cannabis industry experience in cultivation, distribution, or dispensary/delivery</p><p>• Experience in supporting a delivery service or inventory management SAAS solution</p><p>• SAAS startup experience a plus</p><p>• QA or software testing experience</p><p><b>Benefits and Perks:</b></p><p>• Health, Dental, Vision, Life, Disability, 401K</p><p>• Work from home</p><p>• Paid time off (Vacation, Sick, Holidays)</p><p>• Competitive salary</p><p>• A real chance to help shape the growing cannabis industry</p><p>• Work with smart people in a fast-paced environment</p><p>Remote Work with Corporate Offices Located in Newport Beach, CA</p></div>","company":{"companyType":"Private/Startup","name":"Blaze Solutions Inc.","logoUrl":"/logos/blaze-solutions-inc-c19ff58ec4cd91bb76d8fc8302372e5d.png"},"location":{"country":"United States","address":"Dallas, TX, USA","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/blaze-solutions-inc/technical-support-agent-tier-1-saas/692b5ff67d20419edfc910f2b3dfb486","title":"Technical Support Agent - Tier 1 (SaaS)","hash":"692b5ff67d20419edfc910f2b3dfb486","postingUrl":"https://us.bebee.com/job/20210720-bf6bebf39949aa055b920cbcafdd4791"},{"postedOn":"3 days ago","description":"<div><p></p><div><div><div><div><div><p>Reports to: Retail Store Manager</p><p>Summary of Position:</p><p>Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.</p><p>Front Desk/Reception Primary Duties and Responsibilites:</p><p>**Duties may vary depending on workload, staffing levels and direction from management**</p><ul><li>Responsible for greeting patients upon arrival and performing initial check in</li><li>Assists new patients with questions and required forms</li><li>Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms</li><li>Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms</li><li>Answers incoming phone calls and voice messages</li><li>Responsible for filing admin/patient paperwork and maintaining an organized file system</li><li>Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation</li><li>Reception may be asked to prep phone orders or an order for the next patient in the bud room</li><li>Upon product delivery, assist managers with Transportation Manifests and/or the counting of products</li><li>Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates</li><li>Updates white board which may include staff favorites or running specials</li><li>Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room</li><li>Cleans and sterilizes chop sticks, trimmers, scales and jars</li></ul><br /><p></p><p></p><p>Requirements</p><br /><p></p><ul><li>Must be licensed by the State of Colorado Medical Marijuana Enforcement Division</li><li>Must have friendly, out-going, positive attitude</li><li>Basic computer skills; Excel, Word, Scanning and Uploading documents</li><li>Organizational Skills</li><li>Outstanding Customer Service</li><li>Excellent Communication Skills</li><li>Budtender experience is a plus</li><li>Market Awareness</li></ul><br /><p></p><p>GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits</p></div></div></div></div></div><p></p><br /><p>copy of your resume to <b>[email protected]</b></p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"Denver, CO 80204","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception/234653d2128a097e7b4e433003b88dd5","title":"FRONT DESK / RECEPTION","hash":"234653d2128a097e7b4e433003b88dd5","postingUrl":"https://www.indeed.com/job/front-desk-reception-a886b49af6ff53de"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>Job Description</b></p><p>Cresco Labs Corporate is seeking a Senior Data Analyst to support our growing Retail Merchandising team. Within this role, you will be responsible for analyzing data in support of Sunnyside's retail initiatives, including analysis of buyer behavior, inventory management, category growth, and competitive analysis. The role also requires the development of intuitive business intelligence tools to support an objective view of our retail performance and competitive position. A successful applicant must possess high attention to detail, strong analytical skills, and a desire to work in a fast-paced entrepreneurial environment. This role reports into the Vice President, Head of Retail Merchandising, and interfaces with the company's senior retail leaders.</p><p>Job Requirements</p><p><b>Responsibilities:</b></p><p>• Efficiently summarize retail sales data and clearly communicate essential findings to senior leadership</p><p>• Develop and lead execution on consumer insights KPIs (e.g., brand and category loyalty, market fragmentation, promotional tracking, and shopper behavior)</p><p>• Ability to analyze, aggregate, and mine data, and develop actionable insights that go beyond standard business reporting</p><p>• Use creative problem-solving skills to support ambiguous business problems, and develop models in which data is either incomplete or evolving</p><p>• Establish causal relationships between consumer data points and retail sales performance</p><p>• Create dollar &amp; unit forecasts for retail price promotions, then evaluate return on investment (ROI) and make recommendations for future events</p><p><b>Requirements:</b></p><p>• 3+ years of experience in consulting, data science, quantitative marketing, finance, or a related field</p><p>• Bachelor's degree in Business, Economics, Operations (or similar)</p><p>• Highly proficient in Microsoft Office, advanced Excel knowledge.</p><p>• Proficiency with relational databases (SQL) and business intelligence tools (i.e., Tableau, Power BI)</p><p>• Ability to understand business operations, processes, and translate data into business insights that \"tell a story\" or aid decision-making</p><p>• Strong analytical skills with the ability to collect, organize, analyze and communicate data and information with attention to detail and accuracy</p><p>• Experience with sales data analytics strongly preferred</p><p>• Effective time management and prioritization skills.</p><p>• Strong interpersonal &amp; collaboration skills.</p><p><b>ADDITIONAL REQUIREMENTS</b></p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Chicago, IL, USA","city":"Chicago","stateProvince":"IL"},"frontendLink":"/job-posting/cresco-labs/senior-data-analyst-retail-analyst-chicago-il/23d91ecb16a197425187302b29081667","title":"Senior Data Analyst- Retail Analyst-Chicago, IL","hash":"23d91ecb16a197425187302b29081667","postingUrl":"https://www.recruit.net/job/senior-data-analyst-jobs/8BBF932659AA0DA3"},{"employmentType":"","postedOn":"3 days ago","description":"<div><p>As the 64th largest accounting firm in the nation, Grassi is a leading provider of advisory, tax and accounting services to businesses and individuals. Grassi advisors specialize in providing industry-specific business consulting, audit, tax, and technology services to key market sectors, including construction, architecture and engineering, not-for-profit, healthcare, manufacturing and distribution, financial services, real estate, cannabis and more. With offices in New York, Jericho, Ronkonkoma and White Plains, NY; Park Ridge, NJ; Palm Beach, FL; and Needham, MA, the firm has the depth of knowledge and experience to work effectively alongside clients across the Northeast and throughout the United States, as well as internationally through its membership in Moore Global.</p><p>We are currently expanding our audit practice to meet the growing needs of our company, so we are looking for experienced audit professionals with financial service industry (i.e. broker dealer, hedge funds, funds of funds, private equity funds) experience to provide high quality, professional day-to-day execution of audit engagements and projects. Our audit professionals utilize a client-focused approach to all our engagements and work closely with a diverse clientele.</p><p>The Senior Auditor will work closely with staff on all phases of project and engagement management for multiple clients. They will be primarily responsible for planning and executing day-to-day audit activities for all client engagements which include meeting time constraints and client deadlines and thorough knowledge of first level of review of basic audit work reports produced by junior staff.</p><p><b>Responsibilities: </b></p><ul><li>Examine financial and accounting records, other documents and tangible items</li><li>Test some of the organizations internal controls</li><li>Run client engagements from start to finish, which includes preparing financial statements.</li><li>Investigate internal differences between accounting and trade entry systems and administer pricing the fund of portfolios.</li><li>Preform qualitative and quantitative analysis and evaluation of hedge funds.</li><li>Research long and short securities closing prices for year end.</li><li>Generate trial balance, balance sheet, income statements for various funds on a monthly basis.</li><li>Determine the extent of test-checking required.</li><li>Prepare and index working papers.</li><li>Prepares routing correspondence to client for approval and signature of Partner.</li><li>Draft reports</li></ul><p><b>Requirements: </b></p><ul><li>3-5 years of progressive audit experience; previous experience in public accounting required.</li><li>Audit experience in private entities in the broker dealers, hedge fund, fund-of-funds and private equity industries.</li><li>Strong audit skills with proficiency in US GAAP, US GAAS and PCAOB standards.</li><li>Bachelor's degree in Accounting required;</li><li>CPA preferred or one almost completed</li><li>Ability to work in a team environment, supervise staff and lead projects.</li><li>Proficient with a computer software packages and platforms including Microsoft Office Suite, Tax software, ProSystems and CCH.</li><li>Ability to work additional hours as needed.</li><li>Strong communication skills, both verbal and written.</li></ul><p><b>Job Type: </b> Full-time<br /><b>Experience: </b></p><ul><li>Relevant: 3 years (Preferred)</li></ul><p>Job Type: Full-time</p></div>","company":{"companyType":"Private/Established","name":"GRASSI","logoUrl":"/logos/grassi-9dbdb434f6a27eeb0bf7caa8c33b8cc2.jpeg"},"location":{"country":"United States","address":"Jericho, NY 11753","city":"Jericho","stateProvince":"NY"},"frontendLink":"/job-posting/grassi/audit-senior-financial-services/3ed777ad0660796a65e2cfee41e1b644","title":"Audit Senior- Financial Services","hash":"3ed777ad0660796a65e2cfee41e1b644","postingUrl":"https://www.indeed.com/job/audit-senior-financial-services-52db65d6d3006b21"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>As the 64th largest accounting firm in the nation, Grassi is a leading provider of advisory, tax and accounting services to businesses and individuals. Grassi advisors specialize in providing industry-specific business consulting, audit, tax, and technology services to key market sectors, including construction, architecture and engineering, not-for-profit, healthcare, manufacturing and distribution, financial services, real estate, cannabis and more. With offices in New York, Jericho, Ronkonkoma and White Plains, NY; Park Ridge, NJ; Palm Beach, FL; and Needham, MA, the firm has the depth of knowledge and experience to work effectively alongside clients across the Northeast and throughout the United States, as well as internationally through its membership in Moore Global.</p><p>We are currently expanding our tax practice to meet the growing needs of our company, so we are looking for <i>experienced </i>tax professionals who have technical tax knowledge and a commitment to excellence. Our tax professionals utilize a client-focused approach to all our engagements and work closely with a diverse clientele.</p><p>The Senior Tax Associate will work closely with staff on all phases of project and engagement management for multiple clients. They will be primarily responsible for preparing and reviewing complex returns in Mutual funds, Hedge Funds and Private Equity.</p><ul><li>Run client engagements from start to finish, which includes planning, executing, directing, and completing tax projects and managing to budget.</li><li>Supervise, train, and mentor associates and interns on tax projects and assess performance of staff for engagement reviews; perform in-charge role as needed.</li><li>Experience with tax allocations, tax treatment of derivatives, wash sales, transaction testing</li><li>Review tax returns done by staff and make recommendations on return preparation regarding accuracy and tax savings opportunities; gain increasing responsibility in review process.</li><li>Prepare tax returns for more complex individual, trust, partnership, corporate, and foreign tax clients.</li><li>Research and consult on various tax matters; utilize tax-related software to prepare and process returns and research tax matters.</li><li>Respond to inquiries from the IRS and other tax authorities.</li><li>Prosystem Engagement and CCH Axcess a plus</li></ul><p>.</p><p>Job Type: Full-time</p></div>","company":{"companyType":"Private/Established","name":"GRASSI","logoUrl":"/logos/grassi-9dbdb434f6a27eeb0bf7caa8c33b8cc2.jpeg"},"location":{"country":"United States","address":"New York, NY","stateProvince":"NY"},"frontendLink":"/job-posting/grassi/tax-senior-financial-services/cbe482a1c64bf64cbd8a64e8a6120d6e","title":"Tax Senior- Financial Services","hash":"cbe482a1c64bf64cbd8a64e8a6120d6e","postingUrl":"https://www.indeed.com/job/tax-senior-financial-services-4db44da1c831e6c1"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>Who We Are</b></p><p>CannTrust is an award-winning, federally regulated licensed cannabis producer, with locations in Vaughan and Niagara, Ontario. We are proudly Canadian, operating a portfolio of well-known brands including CannTrust, estora,Liiv and Synr.g.<br />At CannTrust, we are committed to providing exceptional customer experience, quality products and consistent, standardized dosing. Our greenhouses produce 95% grade A cannabis flower, which is sold in dried flower, oil and vegan capsule formats. Founded in 2014, our continued success in the medical cannabis market and subsequent expansion into the recreational business, led to us being named Licensed Producer of the Year at the Canadian Cannabis Awards 2018.<br />Join us in our mission to support our customers and empower our patients to improve their quality of life, by enriching the cannabis experience with the best quality products, educational resources and outstanding service.</p><p><b>Who You Are</b></p><p>The ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with CannTrust values.</p><p><b>Roles &amp; Responsibilities</b></p><ul><li>Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining the database, and customer profiles</li><li>Fulfills requests by clarifying desired information, completing transactions, and forwarding requests</li><li>Answers inquiries by clarifying desired information, researching, locating, and providing information</li><li>Resolves problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing solutions, and escalating unresolved problems</li><li>Updates job knowledge by participating in educational opportunities</li></ul><p><b>Individual Influencer</b></p><ul><li>Customer-centric – always searching for ways to improve service, takes action to resolve (internal or external) customer issues</li><li>Acts as a mentor to peers and cross functional partners</li><li>Follows through on commitments, adheres to deadlines</li><li>Uses good judgment about when to act independently or escalate an issue</li><li>Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example</li><li>Delivers results while staying aligned with CannTrust Values</li></ul><p><b>Education &amp; Experience</b></p><ul><li>A minimum of two years of call centre or customer service experience</li><li>Fluent in English and French</li><li>Experience as a pharmacy assistant/technician or in nursing is an asset</li><li>Experience working in regulated industries is an asset</li><li>Knowledge of medicinal cannabis or the pharmaceutical industry is an asset</li></ul><p><b>Requirements</b></p><ul><li>Patient-focused, customer service skills, data entry skills, listening, phone skills, verbal communication, building relationships, people skills, interpersonally savvy, problem solving, multi-tasking</li><li>Excellent communication skills, fluent in English and French</li><li>Proficiency in Microsoft Outlook, Word, Excel, PowerPoint</li><li>Available to travel to company locations within the GTA</li></ul><p><b>Physical Demands</b></p><ul><li>While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items is occasionally required.</li></ul><p><b>Work Environment</b></p><ul><li>While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.</li></ul><p><i>CannTrust is an equal opportunity employer. We thank you for your interest in employment opportunities at CannTrust. Please note, only the candidates who are selected for an interview will be contacted. CannTrust welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</i></p><p>Job Type: Full-time</p></div>","company":{"companyType":"Public/Established","name":"CannTrust","logoUrl":"/logos/canntrust-d201bb4ca139eb0b36f0ce0af7b71eca.png"},"location":{"country":"Canada","address":"Langstaff, ON","city":"Langstaff","stateProvince":"ON"},"frontendLink":"/job-posting/canntrust/bilingual-customer-care/e71c0ad1a3d9ebb19840c26561ec8db8","title":"Bilingual Customer Care","hash":"e71c0ad1a3d9ebb19840c26561ec8db8","postingUrl":"https://ca.indeed.com/job/bilingual-customer-care-c1f441fc7f4487d9"},{"postedOn":"11 days ago","description":"<div>Equivalent Experience<br /><br /><b>Description:</b><br />The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. Other responsibilities include answering mainline, greetings visitors, and assisting with other clerical duties as required.<br />MAJOR RESPONSIBILITIES<br /><ul><li>Process and input all customer orders including the coordination of last-minute shipping requests with the traffic department;</li><li>Maintain records of damaged goods and back-order logs</li><li>Handle returned products and assure proper credit is given to the customer</li><li>Trace orders and notify customers of any activity concerning their merchandise</li><li>Assure proper invoicing of accounts by verifying computer-generated invoices</li><li>Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.</li><li>Report customer feedback to management, including any signs of customer dissatisfaction</li><li>Act as a liaison between the warehouse and the customer in the administration of accounts and between the office and customer regarding invoicing and credit changes;</li></ul><b>Additional Skills &amp; Qualifications:</b><b>MUST:</b><br /><ul><li>2+ years of customer service experience in a general office, preferably in a role that involved regular usage of a phone</li><li>Excellent written and verbal communication skills</li><li>Intermediate Outlook, Word &amp; Excel skills</li><li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</li></ul><b>LIKES:</b><br /><ul><li>Experience using WMS like SAP, JD Edwards, or Oracle</li><li>Warehouse or Cannabis industry experience</li><li>Two-year College or one-year related experience and/or training; or equivalent combination of education and experience</li></ul><b>À propos d'Aston Carter:</b><br />Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent.<br />Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients.<br />Reconnu \"best of staffing\" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.<br /><br /><b>About Aston Carter:</b><br />Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.<br /><br />The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</div>","company":{"companyType":"Private/Established","name":"Aston Carter","logoUrl":"/logos/aston-carter-a978af82de7c944f0501d1ebab1f5eda.png"},"location":{"country":"Canada","address":"Leduc, AB","city":"Leduc","stateProvince":"AB"},"frontendLink":"/job-posting/aston-carter/customer-service-representative/06dcc4c62c9d9eccf8225e92dacbcb58","title":"Customer Service Representative","hash":"06dcc4c62c9d9eccf8225e92dacbcb58","postingUrl":"https://ca.indeed.com/job/customer-service-representative-4223178ae4fd6042"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>Since the legalization of recreational Cannabis in October 2018, HEXO Corp has experienced incredible growth. As one of Canada's top Cannabis companies, we continue to advance in this exciting new industry along with the incredibly talented people we have working on the team.</p><p>HEXO Corp creates globally trusted brands of easy-to-use and easy-to-understand cannabis products. HEXO Corp is a serious, business-oriented and socially responsible organization that is building dynamic teams of professionals that aren't afraid to step outside of their role, try new things and challenge the status quo.</p><p>If you are excited to take on a new challenge and are open to getting out of your comfort zone, we're looking for people like you to join the HEXO Corp family.</p><p><b>We are currently seeking a Customer Experience Specialist to join our team of professionals dedicated to providing Mon-Fri (8 am to 5 pm) concierge service for our clients. Your focus will be on assisting with customer acquisitions relations and care. This includes but is not limited to:</b></p><p>• As part of a team, managing Mon-Fri (8 am to 5 pm) toll free line, answering questions from customers, general public and third parties such as members of law enforcement, doctors, nurse practitioners, caregivers, etc. both orally and in writing;</p><p>• Ensuring compliance with the Cannabis Regulations at all times and reporting any notice of non-compliance to management immediately;</p><p>• Supporting the team of Registration Specialists and participating in the registration process as needed; and</p><p>• Sales operations support (data entry/validation, correspondence).</p><p>This is a full-time position, which offers a great work environment and excellent benefits. The ideal candidate is bilingual in French and English (oral, reading and writing) and demonstrates exceptional communication skills.</p><p>Experience in customer service, including inbound phone-based work, is an important asset. Candidates should have demonstrated ability to learn things quickly, be coachable, work well in a team environment, manage stressful situations, to follow strict protocols and to ensure privacy of confidential information.</p><p>HEXO Corp. expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, or genetic information and encourages applications from all minority groups.</p><p>Other details</p><p>• Pay Type Hourly</p><p>Apply Now</p><p>• 3000 Solandt Rd, Kanata, ON K2K 2X2, Canada</p></div>","company":{"website":"hexocorp.com","companyType":"Public/Established","name":"Hexo","logoUrl":"/logos/hexo-corporation-cfa61f882259ac7f742a01266b314a98.jpeg"},"location":{"country":"Canada","address":"Canada"},"frontendLink":"/job-posting/hexo/bilingual-customer-experience-specialist/f78127d0e3c8fa91f7fae45a8b528aae","title":"Bilingual Customer Experience Specialist","hash":"f78127d0e3c8fa91f7fae45a8b528aae","postingUrl":"https://en-ca.whatjobs.com/job-for-Bilingual-Customer-Experience-Specialist-in-Kanata-coop11524739"},{"employmentType":"Full-time","postedOn":"9 days ago","description":"<div><p>Location: Northampton, MA</p><p><b>PARALLEL</b></p><p>Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.</p><p>IN A NUTSHELL…</p><p>The Guide is responsible for interacting with patients in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. Report directly to the Store Manager, Assistant Store Manager, and Lead Guides.</p><p>This role is with Massachusetts (NETA), one of the renowned retail brands under the Parallel umbrella.</p><p>Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit .</p><p><b>WHAT YOU WILL BE DOING</b></p><p>• Follow NETA Policies &amp; Procedures for daily operations and fully comply with state medical marijuana regulations</p><p>• Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport</p><p>• Provide product expertise and knowledge to patients and explain the potential benefits of each various type and strain of medical marijuana, as well as methods of use</p><p>• Identify unique needs of each individual patient by demonstrating compassion, empathy and sensitivity</p><p>• Answer patient and caregiver questions and provide resources to assist in their medical use of marijuana</p><p>• Participate in the patient intake process, maintaining appropriate paperwork and patient records</p><p>• Maintain privacy and confidentiality of sensitive patient information</p><p>• Accurately receive, prepare and complete patient orders and sales utilizing point-of-sale and</p><p>• Accurately enter all patient record information within point of sale system</p><p>• Help to ensure the store is stocked, clean and in proper operational order</p><p>• Work in close coordination with a team of other patient services associates</p><p>• Supports the team work effort in both opening and closing procedures</p><p>• Act as a liaison between patients and NETA management to continually improve the customer experience</p><p>• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brand</p><p>• Performs other duties and tasks as assigned</p><p>EXPERIENCE AND SKILLS YOU'LL BRING</p><p>• Age 21 or over (Required)</p><p>• High School Diploma or equivalent (Required)</p><p>• Valid Government-Issued Photo ID (Required)</p><p>• Previous retail or customer service experience (Required)</p><p>• Knowledge of basic computer skills, point of sale software and cash management (Required)</p><p>• Must successfully complete role specific training program. This includes passing the Dispensing test at the conclusion of the training program and independently perform all functions of the role</p><p>• Ability to deal with problems and resolve in a professional manner</p><p>• Must be available to work weekends and applicable holidays</p><p>• Positive attitude and strong work ethic</p><p>• Demonstrates high emotional intelligence</p><p>• Ability to effectively multi-task</p><p>• Must be highly organized and have extreme attention to detail</p><p>• Passionate about the importance of medical marijuana</p><p>YOU WILL BE SUCCESSFUL IF YOU…</p><p>• Are self-motivated; micro-managing isn't fun for anyone</p><p>• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>• Can work fast and be flexible; our industry is always changing</p><p>• Play nice with others; we collaborate with each other a lot</p><p>• Think creatively; sometimes, the \"traditional\" solution isn't the best one</p><p><b>WHAT YOU GET</b></p><p>• Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs</p><p>• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>• Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>• Employee discount</p><p>• Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>• Ability to stand for prolonged periods of time, and perform weighing, counting, calculating and computer processing operations.</p><p>• Ability to lift 30 lbs. unassisted.</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 24935 Category: Retail , Keywords: Assistant Store Manager</p></div>","company":{"companyType":"Public/Growth","name":"Neta"},"location":{"country":"United States","address":"South Hadley, MA, USA","city":"South Hadley","stateProvince":"MA"},"frontendLink":"/job-posting/neta/customer-care-representative/4cea3ef1435aca04d640b2f0bb928426","title":"Customer Care Representative","hash":"4cea3ef1435aca04d640b2f0bb928426","postingUrl":"https://www.emploze.com/job/customer-care-representative-in-south-hadley-massachusetts/6491-125840314044"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>Who We Are</b></p><p>CannTrust is an award-winning, federally regulated licensed cannabis producer, with locations in Vaughan and Niagara, Ontario. We are proudly Canadian, operating a portfolio of well-known brands including CannTrust, estora,Liiv and Synr.g.</p><p>At CannTrust, we are committed to providing exceptional customer experience, quality products and consistent, standardized dosing. Our greenhouses produce 95% grade A cannabis flower, which is sold in dried flower, oil and vegan capsule formats. Founded in 2014, our continued success in the medical cannabis market and subsequent expansion into the recreational business, led to us being named Licensed Producer of the Year at the Canadian Cannabis Awards 2018.</p><p>Join us in our mission to support our customers and empower our patients to improve their quality of life, by enriching the cannabis experience with the best quality products, educational resources and outstanding service.</p><p><b>Who You Are</b></p><p>The ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with CannTrust values.</p><p>Roles &amp; Responsibilities</p><p>• Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining the database, and customer profiles</p><p>• Fulfills requests by clarifying desired information, completing transactions, and forwarding requests</p><p>• Answers inquiries by clarifying desired information, researching, locating, and providing information</p><p>• Resolves problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing solutions, and escalating unresolved problems</p><p>• Updates job knowledge by participating in educational opportunities</p><p>Individual Influencer</p><p>• Customer-centric – always searching for ways to improve service, takes action to resolve (internal or external) customer issues</p><p>• Acts as a mentor to peers and cross functional partners</p><p>• Follows through on commitments, adheres to deadlines</p><p>• Uses good judgment about when to act independently or escalate an issue</p><p>• Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example</p><p>• Delivers results while staying aligned with CannTrust Values</p><p>Education &amp; Experience</p><p>• A minimum of two years of call centre or customer service experience</p><p>• Fluent in English and French</p><p>• Experience as a pharmacy assistant/technician or in nursing is an asset</p><p>• Experience working in regulated industries is an asset</p><p>• Knowledge of medicinal cannabis or the pharmaceutical industry is an asset</p><p><b>Requirements</b></p><p>• Patient-focused, customer service skills, data entry skills, listening, phone skills, verbal communication, building relationships, people skills, interpersonally savvy, problem solving, multi-tasking</p><p>• Excellent communication skills, fluent in English and French</p><p>• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint</p><p>• Available to travel to company locations within the GTA</p><p><b>Physical Demands</b></p><p>• While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items is occasionally required.</p><p><b>Work Environment</b></p><p>• While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.</p><p>CannTrust is an equal opportunity employer. We thank you for your interest in employment opportunities at CannTrust. Please note, only the candidates who are selected for an interview will be contacted. CannTrust welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process</p></div>","company":{"website":"canntrust.com","companyType":"Public/Established","name":"CannTrust","logoUrl":"/logos/canntrust-d201bb4ca139eb0b36f0ce0af7b71eca.png"},"location":{"country":"Canada","address":"Vaughan, ON","city":"Vaughan","stateProvince":"ON"},"frontendLink":"/job-posting/canntrust/bilingual-customer-care/30190e7101429487581e673766f9f907","title":"Bilingual Customer Care","hash":"30190e7101429487581e673766f9f907","postingUrl":"https://getwork.com/details/8b3e0577d0bede31fe9b11e832196798"},{"employmentType":"Full-time","postedOn":"12 days ago","description":"<div><p><b>Company Overview: </b></p><p>Kaycha Group, LLC is a leading provider of innovative Cannabis and Hemp testing technologies and methods. We perform product testing to help ensure compliance with state and federal regulations. We provide comprehensive cannabis testing for potency, homogeneity, heavy metals, microbial contamination, mycotoxins, residual solvents, terpenes, and pesticides.</p><p><b>Job Purpose: </b></p><p>The Client Relations Specialist will be responsible for customer relations, accounting and operations support. This position will also interface with multiple departments and customers. This role will primarily focus on lab operations and sales support.</p><p><b>Essential Duties &amp; Responsibilities: </b><br />*</p><ul><li>Answer phones and route calls to the appropriate party.</li></ul><ul><li>Making cold calls to assist Sales Team</li></ul><ul><li>Helping new customers get registered and learn the testing and sample submission process</li></ul><ul><li>Helping customers with technical issues</li></ul><ul><li>Greet incoming visits and escort to appropriate areas.</li></ul><ul><li>Receive, sort and distribute incoming mail.</li></ul><ul><li>Deliver deposit checks to accounting.</li></ul><ul><li>Create and process customer invoices.</li></ul><ul><li>Process credit card payments in Blackstone.</li></ul><ul><li>Coordinate with clients on payment processing of sample orders.</li></ul><ul><li>Receive all incoming work from internal and external clients and process work orders through the company Laboratory Information Management System (LIMS).</li></ul><ul><li>Prepare and manage shipments with partner labs.</li></ul><ul><li>Special projects and errands as needed, including transportation of packages to local shipping companies.</li></ul><ul><li>Responsible for shipping and receiving of orders and supplies, which includes light lifting duty (packages up to 40 lbs.)</li></ul><ul><li>Maintain compliance with health and safety guidelines for a lab environment.</li></ul><p><b>Skills, Abilities and Competencies: </b></p><ul><li>Excellent communication skills and ability to effectively work, problem solve, and communicate with multiple levels of the organization.</li></ul><ul><li>Ability to work in a dynamic, fast-paced deadline environment while successfully managing multiple tasks.</li></ul><ul><li>Strong understanding of standard laboratory protocol.</li></ul><ul><li>Ability to maintain an incredibly high degree of attention to detail and accuracy.</li></ul><ul><li>Strong agility, engagement, and flexibility in an ever-changing environment.</li></ul><ul><li>Working knowledge of logging, organizing, and analyzing data.</li></ul><ul><li>Proficiency with Laboratory Internal Management and Customer Relations Management Systems</li></ul><p><b>Education &amp; Experience: </b></p><ul><li>High School diploma or equivalent required. Higher level degree preferred.</li></ul><ul><li>1+ years of experience working within a lab environment.</li></ul><ul><li>1+ years of experience in sample collection and logging within a lab environment.</li></ul><ul><li>Proficient knowledge of MS Office Suite (Excel, Word, PowerPoint)</li></ul><ul><li>QuickBooks experience a plus.</li></ul><ul><li>Organizes and handles multiple priorities simultaneously.</li></ul><ul><li>Completes work assignments within time and quality constraints</li></ul><ul><li>Exposure to the cannabis industry desired.</li></ul><p><b>Other: </b></p><ul><li>Must pass Level 2 background check.</li></ul><ul><li>Kaycha Labs offers a competitive and comprehensive benefits package including health, dental, vision and time off.</li></ul><ul><li>Kaycha Labs is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</li></ul><p><b>Essential Functions: </b></p><p><i>The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></p><p><i>While performing the duties of this job the employee is frequently required to stand, handle or feel, to speak, and to hear. The employee is occasionally required to walk, sit, reach with hands and arms, bend, kneel, crouch, or crawl. The employee must frequently lift and/or move up to thirty-five (35) pounds. </i></p><p><i>Specific vision abilities required for this job include close (proximity) vision, depth perception, and the ability to adjust focus.</i></p><p><b>Work Environment: </b></p><p><i>The work environment described here is representative of that which an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></p><p><i>The standard analytical laboratory environment is one in which potential health hazards do exist. Administrative, operations, technical, and professional staff are expected to safely operate in accordance with applicable and appropriate health and safety policies and procedures, as prescribed by the applicable Kaycha manuals and policies and/or federal, state, or local standards.</i></p><p><i>Laboratory staff can be expected to work in areas where hazards associated are with, but not limited to, airborne pathogens. Biological materials, hazardous substances, and radioactive material exist and are handled. Appropriate training is provided regarding these hazards and staff are expected to adhere to all health and safety policies at all times, whether they are in writing or verbalized by a supervisor.</i></p><p><i>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</i><br />*</p><p>Job Type: Full-time</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul><p>Application Question(s):</p><ul><li>Do you have any exposure to the Cannabis industry?</li><li>Best phone # or email to reach you at?</li><li>Compensation expectations?</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Laboratory: 1 year (Preferred)</li><li>Sample collection: 1 year (Preferred)</li><li>QuickBooks: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"Kaycha Labs","logoUrl":"/logos/kaycha-labs-789b33a03a0e6aef4d8e5df1ca8e1cae.jpeg"},"location":{"country":"United States","address":"Davie, FL 33314","city":"Davie","stateProvince":"FL"},"frontendLink":"/job-posting/kaycha-labs/customer-service-specialist/05f6f453523f91124d2b18a9597b0090","title":"Customer Service Specialist","hash":"05f6f453523f91124d2b18a9597b0090","postingUrl":"https://www.indeed.com/job/customer-service-specialist-9bcda64a7b32d2cc"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Veda Scientific is a new, hemp and cannabis R&amp;D and compliance testing laboratory located in Lompoc, CA. We combine the latest technology with the best talent to support our clients in our common mission to propel the industry forward and unlock the possibilities found in the cannabis plant. The company is composed of experts in the fields of cannabis testing, plant physiology, and chemistry as well as business process, HR, marketing, and finance.</p><p><b>ADMINISTRATIVE LAB DIRECTOR JOB DESCRIPTION</b></p><p><b>BASIC FUNCTION</b></p><p>The Administrative Lab Director is primarily responsible for managing the workflow of the laboratory. The workflow begins with the test order and concludes with the waste disposal of the sample. The Administrative Lab Director is responsible for working with the Vice President of Laboratory Operations (VPLO) to prepare and maintain all documentation for ISO 17025 accreditation, BCC Licensing, and other compliance-related requirements to conduct laboratory business. The Administrative Lab Director will work with the VPLO to manage and maintain the implementation and use of Veda Scientific adopted support platforms including Qualtrax, QBench, METRC, ASANA, and the Veda Scientific Google Drive.</p><p>The Administrative Lab Director is additionally responsible for administering the basic management functions of personnel, planning, organizing, leading, and controlling to assist the VPLO in the successful and efficient attainment of company goals. The Administrative Lab Director will complement and work with the Technical Lab Director to develop, validate, and implement analytical test procedures. The Administrative Lab Director is expected to perform bench duties whenever required to ensure that daily service goals are achieved.</p><p><b>RESPONSIBILITIES AND AUTHORITY</b></p><ul><li>Works with the VPLO and the Technical Lab Director to evaluate equipment, develop testing methods, and write standard operating procedures.</li></ul><ul><li>Works with the VPLO to develop and evaluate laboratory workflow.</li></ul><ul><li>Provides laboratory operational information, products, and services by establishing sample preparation protocols, developing and implementing analytical procedures, and evaluating laboratory results.</li></ul><ul><li>Helps establish a culture of integrity, service, continuous improvement, and mutual support among all members of the Veda Scientific Team and our customers.</li></ul><ul><li>Maintains laboratory purchasing system to manage inventory and anticipate needed supplies; provides budget forecasts to the VPLO.</li></ul><ul><li>Maintains and improves laboratory productivity by monitoring the workload of functional areas; works with the VPLO to implement operational or staffing adjustments to improve workflow performance.</li></ul><ul><li>Maintains the laboratory information system by identifying information needs and problems, recommending improvements, establishing priorities, writing, and revising user manuals, training employees, and maintaining security and confidentiality.</li></ul><ul><li>Ensures that all documents and records required for ISO 17025 accreditation and compliance with state regulations are complete and up to date.</li></ul><ul><li>Becomes proficient in Qualtrax (Veda Scientific’s QMS document management platform); optimizes the set-up, organizational structure, and use of Qualtrax.</li></ul><ul><li>Become proficient in and optimizes QBench (Veda Scientific’s LIMS platform.)</li></ul><ul><li>Works with the VPLO to execute operational requirements by scheduling and assigning tasks to employees and following up on work results.</li></ul><ul><li>Under the direction of the VPLO, the Administrative Lab Director will assist in the evaluation and measurement of laboratory employee performance.</li></ul><ul><li>Maintains individual professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.</li></ul><p><b>QUALIFICATIONS</b></p><p>Education - must hold a bachelor’s degree in any science (preferably chemistry) or engineering field. Those with a master’s degree or a post-graduate degree are additional assets.</p><p>Experience</p><ul><li>5 years of work experience in the cannabis industry and a minimum of 2 year in a laboratory testing environment.</li></ul><ul><li>Management of laboratory personnel, method development, quality control, and compliance with ISO17025.</li></ul><ul><li>Hands-on experience with operating, maintaining, and troubleshooting analytical equipment, such as HPLC, HS-GC-FID/MS, LC-MS/MS, ICP-MS, and QPCR.</li></ul><ul><li>Highly skilled in analytical chemistry and microbiology, including sample preparation (liquid-liquid extraction, solid-phase extraction, and chromatography), sterile techniques, DNA and RNA isolation.</li></ul><ul><li>Must be able to provide laboratory personnel training, performance evaluation, competency testing, and mentorship.</li></ul><p><b>Skills</b></p><ul><li>Ability to follow protocol and perform tasks according to specifications</li></ul><ul><li>Computer literacy and the ability to learn quickly</li></ul><ul><li>Statistical analysis</li></ul><ul><li>Strong analytical judgment and scientific integrity</li></ul><ul><li>Recordkeeping and organization skills</li></ul><ul><li>Effective communication and presentation skills</li></ul><ul><li>Laboratory techniques in chemistry and microbiology</li></ul><ul><li>Creating a safe and effective laboratory environment</li></ul><ul><li>Equipment operation and calibration</li></ul><ul><li>Biohazard and chemical safety</li></ul><ul><li>Administrative procedures and teamwork</li></ul><ul><li>Supply management</li></ul><ul><li>Self-development</li></ul><ul><li>Strong leadership skills and ability to deliver results</li></ul><ul><li>Strong networking skills with experts in the industry</li></ul><ul><li>Leadership &amp; mentoring capabilities</li></ul><ul><li>Strong interpersonal skills</li></ul><ul><li>Excellent judgment and decision making capabilities</li></ul><p>POSITION TITLE: Administrative Laboratory Director</p><p>Fair Labor Standards Act (FSLA) Status: Exempt</p><p>Supervisory Responsibility: Yes</p><p><b>Reports to: VPLO</b></p><p><b>“Veda Scientific is an equal opportunity employer </b>and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender (including pregnancy), sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, genetic information, marital status, veteran status, or any other characteristic protected by law.</p><p>If you have a disability and need accommodation in connection with the on-line application process, please email us.</p><p><b>Background Check</b></p><p>“Applicants must pass a background check upon a conditional offer of employment.”</p><p><b>SKILLS</b></p><p><b>Physical Demands: </b></p><ul><li>Proficiency in the proper and safe use of chemicals used in operating and maintaining laboratory.</li></ul><ul><li>Precise motor control working with objects less than 1 mm in size.</li></ul><ul><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to individuals who are able to perform the essential functions of this job.</li></ul><ul><li>The employee is occasionally required to sit; climb or balance; stand for long periods of time; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds or more with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Employee must possess the ability to move safely over uneven terrain or in confined spaces.</li></ul><p><b>Additional Requirements</b></p><ul><li>Valid driver’s license or state ID card</li></ul><ul><li>Must be a minimum of 21 years of age</li></ul><ul><li>Must pass all required background checks</li></ul><ul><li>Must be and remain compliant with all legal or company regulations for working in the legal cannabis industry</li></ul><ul><li>Advanced knowledge of METRC, cannabis regulations, and internal databases as it pertains to the regulations preferred.</li></ul><p>Job Type: Full-time</p><p>Pay: $100,000.00 - $160,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Veda Scientific","logoUrl":"/logos/veda-scientific-7f9c28a033b73119ff439e231fa7bb5a.png"},"location":{"country":"United States","address":"Lompoc, CA 93436","city":"Lompoc","stateProvince":"CA"},"frontendLink":"/job-posting/veda-scientific/administrative-laboratory-director-for-cannabis-testing-lab/9a1ac4d4c6354e7e27395fee4ced1836","title":"Administrative Laboratory Director for Cannabis Testing Lab","hash":"9a1ac4d4c6354e7e27395fee4ced1836","postingUrl":"https://www.indeed.com/job/administrative-laboratory-director-for-cannabis-testing-lab-dba63183d6b3ee74"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>Our client, a multi-state vertically integrated cannabis company, is looking for a Business Analyst to join their team in Florida. The ideal candidate will have experience in the cannabis industry and be a dynamic individual who can take ownership for these projects.</p><p><b>Job Responsibilities:</b></p><p>• Work in cooperation with their project managers</p><p>• Work on more than one project at a time and so must constantly reevaluate their priorities and deadlines</p><p>• Gain an understanding of the organization’s business processes relevant to the project’s goals</p><p>• Document processes to help refine the problem the project is trying to solve; documentation almost always involves diagrams modeling how work is done</p><p>• Figuring out how the actual work differs from established policy, procedures and protocols</p><p>• Brainstorm requirements a solution needs to have and participate in requirements gathering to ensure their knowledge has as much depth and context as possible</p><p>• Flesh out the details of a business solution which requires a good understanding of how technological solutions are implemented.</p><p><b>Education and Required Skills:</b></p><p>• Bachelor’s Degree in Informational Technology, Computer Science or related field experience required</p><p>• Minimum three years of experience in an analytics and systems development capacity</p><p>• Technical writing skills – SQL</p><p>• Experience in the Cannabis industry would be a plus</p><p>• Excellent organization, time management, and communication skills</p><p>• Strong quantitative and problem-solving skills</p><p>Compensation: $95,000</p><p>If this sounds like the position you have been waiting for, please apply using the online application or the link below - all inquiries are strictly confidential. Our focus is to assist you to make your best next career move, and we will not use your information for any other purpose.</p><p>CannabizTeam is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. TEAM100</p><p>www.CannabizTeam.com</p></div>","company":{"companyType":"Private/Growth","name":"CannabizTeam","logoUrl":"/logos/cannabizteam-71e68432a5b2ab7a22442dc51667849a.jpeg"},"location":{"country":"United States","address":"Coral Springs, FL, USA","city":"Coral Springs","stateProvince":"FL"},"frontendLink":"/job-posting/cannabizteam/business-analyst/f290123253eadd66a27b536c1163643a","title":"Business Analyst","hash":"f290123253eadd66a27b536c1163643a","postingUrl":"https://cannabisjobs.net/job/47218/business-analyst/"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>Our client, a multi-state vertically integrated cannabis company, is looking for a Business Analyst to join their team in Florida. The ideal candidate will have experience in the cannabis industry and be a dynamic individual who can take ownership for these projects.</p><p><b>Job Responsibilities:</b></p><p>• Work in cooperation with their project managers</p><p>• Work on more than one project at a time and so must constantly reevaluate their priorities and deadlines</p><p>• Gain an understanding of the organization’s business processes relevant to the project’s goals</p><p>• Document processes to help refine the problem the project is trying to solve; documentation almost always involves diagrams modeling how work is done</p><p>• Figuring out how the actual work differs from established policy, procedures and protocols</p><p>• Brainstorm requirements a solution needs to have and participate in requirements gathering to ensure their knowledge has as much depth and context as possible</p><p>• Flesh out the details of a business solution which requires a good understanding of how technological solutions are implemented.</p><p><b>Education and Required Skills:</b></p><p>• Bachelor’s Degree in Informational Technology, Computer Science or related field experience required</p><p>• Minimum three years of experience in an analytics and systems development capacity</p><p>• Technical writing skills – SQL</p><p>• Experience in the Cannabis industry would be a plus</p><p>• Excellent organization, time management, and communication skills</p><p>• Strong quantitative and problem-solving skills</p><p>Compensation: $95,000</p><p>If this sounds like the position you have been waiting for, please apply using the online application or the link below - all inquiries are strictly confidential. Our focus is to assist you to make your best next career move, and we will not use your information for any other purpose.</p><p>CannabizTeam is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. TEAM100</p><p>www.CannabizTeam.com</p><p>By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number \"63879\". Message &amp; data rates may apply. Please refer to our privacy policy for more information</p></div>","company":{"companyType":"Private/Growth","name":"CannabizTeam","logoUrl":"/logos/cannabizteam-71e68432a5b2ab7a22442dc51667849a.jpeg"},"location":{"country":"United States","address":"Florida, USA","stateProvince":"FL"},"frontendLink":"/job-posting/cannabizteam/business-analyst/ae79ce9c3ea5b1698b06998a1243a9c4","title":"Business Analyst","hash":"ae79ce9c3ea5b1698b06998a1243a9c4","postingUrl":"https://cannabizteam.talentify.io/job/business-analyst-coral-spgs-florida-cannabizteam-1870"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>Our client, a multi-state vertically integrated cannabis company, is looking for a Data Analyst to join their team in Florida. The ideal candidate will have experience in the cannabis industry and be a dynamic individual who can take ownership for these projects.</p><p><b>Job Responsibilities:</b></p><p>• Assist in loading operational data (POS, HR, Finance) into Jushi Data Warehouse and BI environment (DOMO)</p><p>• Develop dashboards in the BI environment for all departments</p><p>• Designing and maintaining data systems and databases; this includes data-related problems.</p><p>• Mining data from primary and secondary sources, then reorganizing said data in a format that can be easily read by either human or machine.</p><p>• Using statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.</p><p>• Demonstrating the significance of their work in the context of local, national, and global trends that impact both their organization and industry.</p><p>• Preparing reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data.</p><p>• Collaborating with programmers, engineers, and organizational leaders to identify opportunities for process improvements, recommend system modifications, and develop policies for data governance.</p><p>• Creating appropriate documentation that allows stakeholders to understand the steps of the data analysis process and duplicate or replicate the analysis if necessary.</p><p><b>Education and Required Skills:</b></p><p>• Bachelor’s Degree in Informational Technology, Computer Science or related field experience required</p><p>• Minimum three years of data mining experience</p><p>• Technical writing skills – SQL, Python, Excel</p><p>• Experience in the Cannabis industry would be a plus</p><p>• Excellent organization, time management, and communication skills</p><p>• Strong quantitative and problem-solving skills</p><p>Compensation: $95,000</p><p>If this sounds like the position you have been waiting for, please apply using the online application or the link below - all inquiries are strictly confidential. Our focus is to assist you to make your best next career move, and we will not use your information for any other purpose.</p><p>CannabizTeam is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. TEAM100</p><p>www.CannabizTeam.com</p></div>","company":{"companyType":"Private/Growth","name":"CannabizTeam","logoUrl":"/logos/cannabizteam-71e68432a5b2ab7a22442dc51667849a.jpeg"},"location":{"country":"United States","address":"Coral Springs, FL, USA","city":"Coral Springs","stateProvince":"FL"},"frontendLink":"/job-posting/cannabizteam/data-analyst/342533ea37a46fb524e5c94b826ee42e","title":"Data Analyst","hash":"342533ea37a46fb524e5c94b826ee42e","postingUrl":"https://cannabisjobs.net/job/47219/data-analyst/"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p>Company OverviewAs a leading cannabis-focused consumer packaged goods company, SLANG Worldwide is focused on acquiring and developing market-proven Associated topics: agent, answer, client, client service, coordinator, phone, representante de servicio al cliente, representative, service representative, service specialist</p></div>","company":{"website":"slangww.com","companyType":"Public/Established","name":"SLANG Worldwide","logoUrl":"/logos/slang-worldwide-087ab43078224bb1d980001e221d3d9a.png"},"location":{"country":"Canada","address":"Toronto, ON (+1 other)","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/slang-worldwide/slang-worldwide-customer-service-representative/f9266caac13fcc77026591cf0f5a521d","title":"SLANG Worldwide: Customer Service Representative","hash":"f9266caac13fcc77026591cf0f5a521d","postingUrl":"https://us.bebee.com/job/20210718-2c6936357ac6c6eaf9f96f8f8bfeee64"},{"employmentType":"Full-time, Part-time","postedOn":"2 days ago","description":"<div><p><b><i>We are looking for ENTHUSIASTIC and PASSIONATE individuals to join our Dispensary Team. </i></b></p><p><b><i>We are seeking candidates looking to work 3rd shift (11p -7am) </i></b></p><p><b><i>TYPICAL DAILY FUNCTIONS</i></b></p><p>· Warmly welcome customers arriving at our Dispensary</p><p>· Check-in Customers through our POS system</p><p>· Check-in drivers and log their ride(s)</p><p>· Provide an exceptional sales experience to each and every customer</p><p>· Answer customer questions related to the products we sell; both via phone and on the sales floor</p><p><b><i>QUALITIES WE ARE LOOKING FOR: </i></b></p><p>· POSTIVE, ENTHUSIASTIC AND OUTGOING PERSONALITY</p><p>· Professional attitude with excellent communication skills</p><p>· Should have basic knowledge of Marijuana and its properties</p><p>· Team Player, willing to fill any needs required to make the customer experience fantastic</p><p>· Fast learner than works well with minimal supervision</p><p><b><i>JOB REQUIREMENTS: </i></b></p><p>· Must have Customer Service, Sales, or Hospitality experience</p><p>· Must be 21 years old</p><p>· Must be professional with a GREAT attitude and friendliness</p><p>· Must have High School Diploma or GED</p><p>· Must have reliable transportation</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $12.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Fidelis Holdings","logoUrl":"/logos/fidelis-holdings-e4fb9ebb6723f3894dcf23ffd239a9b7.png"},"location":{"country":"United States","address":"Las Vegas, NV 89119","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/fidelis-holdings/overnight-sales-budtender-front-desk/f4e06c9f0c575ab6e9778e91136cda6f","title":"Overnight Sales (Budtender) / Front Desk","hash":"f4e06c9f0c575ab6e9778e91136cda6f","postingUrl":"https://www.indeed.com/job/overnight-sales-budtender-front-desk-d942950fae6c3644"},{"postedOn":"12 days ago","description":"<div><div><p>Located in Barrie, Ontario, <b>MediPharm Labs</b> offers a professional and collaborative workplace culture in a leading-edge facility built to international pharma standards. Our company is a recognized leader in the Cannabis industry, having won numerous cannabis and entrepreneurship awards. Our growing team of scientists, technicians, engineers, and business professionals delivers quality and innovation through research, discipline, and forward thinking. MediPharm Labs provides contract manufacturing and distribution/sales services of finished goods for others in addition to developing our own branded products for the medical and adult-use segments in Canada. These brands span a number of consumer groups – medical, health &amp; wellness, recreational/social – as well as product formats such as vaporizers, topicals, edibles and concentrates. This differentiated portfolio of products is available through government and private retailers across Canada as well as through the Medical Cannabis by Shoppers online platform.</p><p>The <b>Customer Service Representative</b> is responsible for providing exceptional customer service to all MediPharm Labs brand customers. They will be responsible for assisting customers via phone, documenting information, responding and directing customer inquiries while working closely with our sales, supply chain and marketing departments.</p><p>Based in Barrie, however location flexibility is available, with additional working from home options.</p><p><b>Responsibilities:</b></p><ul><li>Manage customer service nationally across all Medipharm Labs’ brands, providing support to customers by answering inquiries and resolving problems</li><li>Receiving and placing customer service telephone calls, emails, and website inquiries</li><li>Resolving customer complaints with a solution-oriented approach, working cross-functionally with other internal team members to provide the best possible customer care</li><li>Responds promptly to customer inquiries (within 48 hours)</li><li>Data entry and tracking of customer-related inquires</li><li>Provide customer training and product/brand training remotely to support our government run stores in Quebec and Nova Scotia</li><li>Lead product education and customer relations to support sales representatives on a national level</li><li>Maintain and update knowledge of all products and services</li><li>Ensure accurate information is recorded and stored for all customer inquiries</li><li>Manage customer records, providing regular updates for product feedback and improvements</li><li>Participate in weekly meetings to discuss and provide suggestions for improvement of policies, procedures, customer satisfaction</li></ul><p><b>Skills and Experience:</b></p><ul><li>Minimum 2 years working in a customer service role</li><li>Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating systems and Microsoft Office applications</li><li>Strong verbal and written communication skills</li><li>Experience working in a regulated industry a preferred</li><li>Ability to perform data entry and communicate electronically with a strong attention to detail and accuracy</li></ul><p>To apply online, please click on the appropriate link below.</p></div></div>","company":{"companyType":"Private/Established","name":"MediPharm Labs Inc","logoUrl":"/logos/medipharm-labs-4315d12381f59d368d5becaecc808e0c.jpeg"},"location":{"country":"Canada","address":"Barrie, ON","city":"Barrie","stateProvince":"ON"},"frontendLink":"/job-posting/medipharm-labs-inc/customer-service-representative/4721f3abfad258ad8249e39510d9fa82","title":"Customer Service Representative","hash":"4721f3abfad258ad8249e39510d9fa82","postingUrl":"https://ca.indeed.com/job/customer-service-representative-4a9fb3a43db8a2c5"},{"postedOn":"3 days ago","description":"<div><div><h1><b>Bilingual Customer Experience Specialist</b></h1><div>3000 Solandt Rd, Kanata, ON K2K 2X2, Canada Req #671 </div><p>Friday, July 23, 2021</p><div><div>Since the legalization of recreational Cannabis in October 2018, HEXO Corp has experienced incredible growth. As one of Canada’s top Cannabis companies, we continue to advance in this exciting new industry along with the incredibly talented people we have working on the team.<br /><br /></div><div>HEXO Corp creates globally trusted brands of easy-to-use and easy-to-understand cannabis products. HEXO Corp is a serious, business-oriented and socially responsible organization that is building dynamic teams of professionals that aren't afraid to step outside of their role, try new things and challenge the status quo.<br /><br /></div><div>If you are excited to take on a new challenge and are open to getting out of your comfort zone, we’re looking for people like you to join the HEXO Corp family.<br /><br /></div></div><div><div>We are currently seeking a Customer Experience Specialist to join our team of professionals dedicated to providing Mon-Fri (8 am to 5 pm) concierge service for our clients. Your focus will be on assisting with customer acquisitions, relations and care. This includes but is not limited to:</div><ul><li>As part of a team, managing Mon-Fri (8 am to 5 pm) toll free line, answering questions from customers, general public and third parties such as members of law enforcement, doctors, nurse practitioners, caregivers, etc. both orally and in writing;</li><li>Ensuring compliance with the Cannabis Regulations at all times and reporting any notice of non-compliance to management immediately;</li><li>Supporting the team of Registration Specialists and participating in the registration process as needed; and</li><li>Sales operations support (data entry/validation, correspondence).</li></ul><div>This is a full-time position, which offers a great work environment and excellent benefits. The ideal candidate is bilingual in French and English (oral, reading and writing) and demonstrates exceptional communication skills.<br /><br />Experience in customer service, including inbound phone-based work, is an important asset. Candidates should have demonstrated ability to learn things quickly, be coachable, work well in a team environment, manage stressful situations, to follow strict protocols and to ensure privacy of confidential information.</div></div><div><div><i>HEXO Corp. expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, or genetic information and encourages applications from all minority groups.</i></div></div><p>Other details</p><ul><li><div>Pay Type</div> <p>Hourly</p></li></ul></div><p></p></div>","company":{"companyType":"Public/Established","name":"HEXO Operations Inc.","logoUrl":"/logos/hexo-corporation-cfa61f882259ac7f742a01266b314a98.jpeg"},"location":{"country":"Canada","address":"Ottawa, ON","city":"Ottawa","stateProvince":"ON"},"frontendLink":"/job-posting/hexo-operations-inc/bilingual-customer-experience-specialist/46653641e422b4f23bf40f72219bef38","title":"Bilingual Customer Experience Specialist","hash":"46653641e422b4f23bf40f72219bef38","postingUrl":"https://ca.indeed.com/job/bilingual-customer-experience-specialist-c1d5bc774d68f9c8"},{"employmentType":"Part-time","postedOn":"3 days ago","description":"<div><p>Trees Cannabis is hiring a part time Customer Sales &amp; Services Representatives to join our team at our Cook St. location in Victoria, BC. Trees Cannabis is a Vancouver Island cannabis retailer committed to sharing our passion for cannabis with our Vancouver Island community.</p><p>The CSSR is the first point of contact with customers and is a cannabis subject matter expert. They build relationships to create loyal customers who trust the opinions and judgement of our CSSR team. This part time role requires availability evenings and weekends (especially Sundays!)</p><p>About the Role Responsibilities</p><p>• Welcome everyone in a courteous, friendly, and professional manner while providing exceptional service</p><p>• Develop customer relationships by sharing knowledge and demonstrating exceptional customer service to establish confidence in Trees Cannabis as an leader in the cannabis industry and in our communities</p><p>• Listens attentively to customers and their needs in order to recommend appropriate products and meet sales targets</p><p>• Uphold all store operations, cash handling, and safe workplace policies</p><p>• Be familiar with and uphold all relevant regulations within the store</p><p>• Utilize cannabis knowledge to achieve sales targets</p><p>• Ensure the retail environment is clean, welcoming, and well stocked</p><p><b>About You</b></p><p>• Successful candidates will have a valid Selling It Right Certification and be 19+ years of age</p><p>• You’re committed to exceptional customer service and a great work environment</p><p>• You act with integrity and exercise excellent judgement</p><p>• You're knowledgeable about the cannabis industry including federal, provincial, and municipal regulations etc.</p><p>• You have extraordinary communication and relationship building skills, are enthusiastic, reliable and eager to achieve goals</p><p>You are keen and able to work evenings and weekends</p><p>• Previous Customer Service and sales experience in a retail environment (Cannabis knowledge is an asset though a desire to learn is most essential)</p><p><b>Work Environment</b></p><p>CSSRs work predominantly in customer facing roles interacting with the public. They participate in store cleanliness activities, and may be required to lift objects of up to 22 kg. This role involves standing, bending at the waist and walking for the duration of the shift.</p><p>Why Join Us?</p><p>• We offer an awesome staff discount, a great health benefits package, and competitive compensation</p><p>• We’re community-oriented and give back to our communities regularly</p><p>• We encourage a warm and friendly work environment</p><p>• We offer opportunity to develop your career with a growing company</p><p>Selling it Right Certification</p><p>The Selling it Right Certification is required for anyone involved in the sale of licensed recreational cannabis in BC. It is designed to help make sure that the sale of licensed recreational cannabis is done lawfully and keeps patrons, staff, and others safe. The cost for the online exam is $35</p></div>","company":{"companyType":"Private/Established","name":"Trees Cannabis","logoUrl":"/logos/treez-inc-47f2ccbdf50dff3c068b3713295dffe7.png"},"location":{"country":"Canada","address":"Canada"},"frontendLink":"/job-posting/trees-cannabis/customer-service-and-sales-representatives-cook-st-victoria/7e541bd7953d3aed6739bcccf8b3dc5a","title":"Customer Service & Sales Representatives (Cook St. Victoria)","hash":"7e541bd7953d3aed6739bcccf8b3dc5a","postingUrl":"https://www.recruit.net/job/customer-services-sales-representative-jobs/7CD3D9D463F06B2C"}]