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Client Service Representative

WeedMD Rx Inc. Bowmanville, ON Full-time
Apply Now Copy link

Company

WeedMD Inc. is the publicly traded parent company of WeedMD RX Inc. and Starseed Medicinal Inc., licence holders producing and distributing cannabis products for both the medical and adult-use markets. The Company owns and operates a 158-acre state-of-the-art greenhouse, outdoor and processing facility located in Strathroy, ON as well as a fully licensed 26,000 sq. ft. Aylmer, ON processing facility, specializing in cannabis extraction. With the addition of Starseed, a medical-centric operator, WeedMD has expanded its multi-channeled distribution strategy. Starseed’s industry-first, exclusive partnership with LiUNA, the largest construction union in Canada, along with employers and union groups complements WeedMD’s direct sales to medical patients. The Company maintains strategic relationships in the seniors’ market and supply agreements with Shoppers Drug Mart as well, as seven provincial distribution agencies where adult-use brands Color Cannabis and Saturday are sold.

Summary

The Customer Service Representatives are responsible for inbound and outbound calls for both Starseed and North Star Wellness, maintain client appointments to the clinic, as well as complete Registrations and Re-Registrations process, submits Prior Authorization to all Insurance providers and submits all orders through Kroll for all clients approved for insurance coverage..

Customer Service Representatives also share product/services information, place client orders and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Duties

  • Answer inbound calls
  • Handle customer requests, orders, appointments and concerns
  • Identify and assess clients’ needs to achieve satisfaction
  • Registration of clients
  • Verification of all new medical documents with the physicians or NP’s
  • Take the extra mile to engage the clients
  • Responsible to making outbound calls to clients and HCP’s
  • Responsible for entering client information in Bluelink, PatientVu/Kroll and or Portal
  • Submit claims for reimbursement to the client’s insurance company
  • Submits Prior Authorization forms on behalf of the client
  • Enters Prior Authorization approvals into Kroll
  • Manages/Submits all rejected Kroll orders
  • Answers all inbound emails
  • Complaints

Required Knowledge, Skills and Abilities

  • Demonstrated ability to work effectively with others in a fast-paced client focused environment
  • Ability or organize and prioritize multiple tasks and work roles
  • Ability to use a high degree of tact, diplomacy and discretion in working with others
  • Ability to type a minimum of 50 wpm
  • Attention to detail a must
  • Ability to work as an effective member of an integrated Customer Service Team
  • Build sustainable relationships and trust with clients
  • Excellent communication and presentation skills
  • Handle client complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution, Keep records of client’s interactions, process customer accounts and file documents
  • Customer orientation and ability to adapt/respond to different types of characters

Requirements

  • A minimum of 3 years’ experience in a customer service environment
  • Ability to perform the essential duties of the job
  • Demonstrates Core Values; accountability, integrity, humility, compassion and respect
  • Must be available to work weekends or evening shift on a rotating basis.
  • Superior computer skills
  • Must be a team player

If you are passionate about working in this industry, have a thirst for knowledge and want to be part of a dynamic and growing company, we would like to hear from you!

Note: We would like to thank all applicants for their interest however we will only be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent. The chosen applicant will be required to successfully complete background and reference checks.

WeedMD thanks all applicants for their interest; however, only those selected to continue in the recruitment process will be contacted. Pursuant to the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, WeedMD will accommodate all applicants with disabilities to the point of undue hardship during the recruitment and hiring process. Accommodation will be provided upon request and in accordance with the principles of dignity, individualization, and inclusion. WeedMD will work cooperatively, and in a spirit of respect, with all partners in the accommodation process. WeedMD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, receipt of public assistance (in housing only), sex (including pregnancy and breastfeeding) or sexual orientation.

Job Type: Full-time

Education:

  • Secondary School (preferred)

Experience:

  • Customer Service: 3 years (preferred)
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The Company maintains strategic relationships in the seniors’ market and supply agreements with Shoppers Drug Mart as well, as seven provincial distribution agencies where adult-use brands Color Cannabis and Saturday are sold.</p><p><b>Summary</b></p><p>The Customer Service Representatives are responsible for inbound and outbound calls for both Starseed and North Star Wellness, maintain client appointments to the clinic, as well as complete Registrations and Re-Registrations process, submits Prior Authorization to all Insurance providers and submits all orders through Kroll for all clients approved for insurance coverage..</p><p>Customer Service Representatives also share product/services information, place client orders and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</p><p>The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.</p><p>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p><b>Job Duties</b></p><ul><li>Answer inbound calls</li><li>Handle customer requests, orders, appointments and concerns</li><li>Identify and assess clients’ needs to achieve satisfaction</li><li>Registration of clients</li><li>Verification of all new medical documents with the physicians or NP’s</li><li>Take the extra mile to engage the clients</li><li>Responsible to making outbound calls to clients and HCP’s</li><li>Responsible for entering client information in Bluelink, PatientVu/Kroll and or Portal</li><li>Submit claims for reimbursement to the client’s insurance company</li><li>Submits Prior Authorization forms on behalf of the client</li><li>Enters Prior Authorization approvals into Kroll</li><li>Manages/Submits all rejected Kroll orders</li><li>Answers all inbound emails</li><li>Complaints</li></ul><p><b>Required Knowledge, Skills and Abilities </b></p><ul><li>Demonstrated ability to work effectively with others in a fast-paced client focused environment</li><li>Ability or organize and prioritize multiple tasks and work roles</li><li>Ability to use a high degree of tact, diplomacy and discretion in working with others</li><li>Ability to type a minimum of 50 wpm</li><li>Attention to detail a must</li><li>Ability to work as an effective member of an integrated Customer Service Team</li><li>Build sustainable relationships and trust with clients</li><li>Excellent communication and presentation skills</li><li>Handle client complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution, Keep records of client’s interactions, process customer accounts and file documents</li><li>Customer orientation and ability to adapt/respond to different types of characters</li></ul><p><b>Requirements</b></p><ul><li>A minimum of 3 years’ experience in a customer service environment</li><li>Ability to perform the essential duties of the job</li><li>Demonstrates Core Values; accountability, integrity, humility, compassion and respect</li><li>Must be available to work weekends or evening shift on a rotating basis.</li><li>Superior computer skills</li><li>Must be a team player</li></ul><p>If you are passionate about working in this industry, have a thirst for knowledge and want to be part of a dynamic and growing company, we would like to hear from you!</p><p><b>Note: </b>We would like to thank all applicants for their interest however we will only be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent. The chosen applicant will be required to successfully complete background and reference checks.</p><p>WeedMD thanks all applicants for their interest; however, only those selected to continue in the recruitment process will be contacted. Pursuant to the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, WeedMD will accommodate all applicants with disabilities to the point of undue hardship during the recruitment and hiring process. Accommodation will be provided upon request and in accordance with the principles of dignity, individualization, and inclusion. WeedMD will work cooperatively, and in a spirit of respect, with all partners in the accommodation process. WeedMD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, receipt of public assistance (in housing only), sex (including pregnancy and breastfeeding) or sexual orientation.</p><p>Job Type: Full-time</p><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 3 years (preferred)</li></ul></div>","company":{"companyType":"Public/Established","name":"WeedMD Rx Inc.","logoUrl":"/logos/weedmd-0b8f6246bde17944a32624bc1cfea52d.jpeg"},"location":{"country":"Canada","address":"Bowmanville, ON","city":"Bowmanville","stateProvince":"ON"},"frontendLink":"/job-posting/weedmd-rx-inc/client-service-representative/68375571b835d09b09f9c5ff198e96cd","title":"Client Service Representative","hash":"68375571b835d09b09f9c5ff198e96cd","postingUrl":"https://ca.indeed.com/job/client-service-representative-0ab9ce8a2778bb16"},{"employmentType":"Full-time","postedOn":"17 days ago","description":"<div><p><b>Company</b></p><p>WeedMD Inc. is the publicly traded parent company of WeedMD RX Inc. and Starseed Medicinal Inc., licence holders producing and distributing cannabis products for both the medical and adult-use markets. The Company owns and operates a 158-acre state-of-the-art greenhouse, outdoor and processing facility located in Strathroy, ON as well as a fully licensed 26,000 sq. ft. Aylmer, ON processing facility, specializing in cannabis extraction. With the addition of Starseed, a medical-centric operator, WeedMD has expanded its multi-channeled distribution strategy. Starseed’s industry-first, exclusive partnership with LiUNA, the largest construction union in Canada, along with employers and union groups complements WeedMD’s direct sales to medical patients. The Company maintains strategic relationships in the seniors’ market and supply agreements with Shoppers Drug Mart as well, as seven provincial distribution agencies where adult-use brands Color Cannabis and Saturday are sold.</p><p><b>Summary</b></p><p>The Customer Service Representatives are responsible for inbound and outbound calls for both Starseed and North Star Wellness, maintain client appointments to the clinic, as well as complete Registrations and Re-Registrations process, submits Prior Authorization to all Insurance providers and submits all orders through Kroll for all clients approved for insurance coverage..</p><p>Customer Service Representatives also share product/services information, place client orders and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</p><p>The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.</p><p>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p><b>Job Duties</b></p><ul><li>Answer inbound calls</li><li>Handle customer requests, orders, appointments and concerns</li><li>Identify and assess clients’ needs to achieve satisfaction</li><li>Registration of clients</li><li>Verification of all new medical documents with the physicians or NP’s</li><li>Take the extra mile to engage the clients</li><li>Responsible to making outbound calls to clients and HCP’s</li><li>Responsible for entering client information in Bluelink, PatientVu/Kroll and or Portal</li><li>Submit claims for reimbursement to the client’s insurance company</li><li>Submits Prior Authorization forms on behalf of the client</li><li>Enters Prior Authorization approvals into Kroll</li><li>Manages/Submits all rejected Kroll orders</li><li>Answers all inbound emails</li><li>Complaints</li></ul><p><b>Required Knowledge, Skills and Abilities </b></p><ul><li>Demonstrated ability to work effectively with others in a fast-paced client focused environment</li><li>Ability or organize and prioritize multiple tasks and work roles</li><li>Ability to use a high degree of tact, diplomacy and discretion in working with others</li><li>Ability to type a minimum of 50 wpm</li><li>Attention to detail a must</li><li>Ability to work as an effective member of an integrated Customer Service Team</li><li>Build sustainable relationships and trust with clients</li><li>Excellent communication and presentation skills</li><li>Handle client complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution, Keep records of client’s interactions, process customer accounts and file documents</li><li>Customer orientation and ability to adapt/respond to different types of characters</li></ul><p><b>Requirements</b></p><ul><li>A minimum of 3 years’ experience in a customer service environment</li><li>Ability to perform the essential duties of the job</li><li>Demonstrates Core Values; accountability, integrity, humility, compassion and respect</li><li>Must be available to work weekends or evening shift on a rotating basis.</li><li>Superior computer skills</li><li>Must be a team player</li></ul><p>If you are passionate about working in this industry, have a thirst for knowledge and want to be part of a dynamic and growing company, we would like to hear from you!</p><p><b>Note: </b>We would like to thank all applicants for their interest however we will only be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent. The chosen applicant will be required to successfully complete background and reference checks.</p><p>WeedMD thanks all applicants for their interest; however, only those selected to continue in the recruitment process will be contacted. Pursuant to the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, WeedMD will accommodate all applicants with disabilities to the point of undue hardship during the recruitment and hiring process. Accommodation will be provided upon request and in accordance with the principles of dignity, individualization, and inclusion. WeedMD will work cooperatively, and in a spirit of respect, with all partners in the accommodation process. WeedMD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, receipt of public assistance (in housing only), sex (including pregnancy and breastfeeding) or sexual orientation.</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>Dental care</li><li>Store discount</li><li>Vision care</li><li>Wellness program</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 3 years (preferred)</li></ul><p>Work remotely:</p><ul><li>Temporarily due to COVID-19</li></ul><p>COVID-19 precaution(s):</p><ul><li>Remote interview process</li><li>Personal protective equipment provided or required</li><li>Social distancing guidelines in place</li><li>Virtual meetings</li><li>Sanitizing, disinfecting, or cleaning procedures in place</li></ul></div>","company":{"companyType":"Public/Established","name":"WeedMD Rx Inc.","logoUrl":"/logos/weedmd-0b8f6246bde17944a32624bc1cfea52d.jpeg"},"location":{"country":"Canada","address":"Greater Toronto Area, ON","city":"Greater Toronto Area","stateProvince":"ON"},"frontendLink":"/job-posting/weedmd-rx-inc/client-service-representative/cd559f3c5a2b071827b1d8c27ffd0324","title":"Client Service Representative","hash":"cd559f3c5a2b071827b1d8c27ffd0324","postingUrl":"https://ca.indeed.com/job/client-service-representative-511b739d29a52a0c"},{"postedOn":"2 days ago","description":"<div><div><p><b>Who Are We:</b></p><br /><p></p><p>The people here at Puffco don’t just create products — we create behavior changing experiences for a community in the millions that is growing every day. The mentality that drives the leadership at Puffco is based on passion and obsession, never by obligation. The excitement of a new idea turning into a tangible product that changes people’s lives is a gift that we cherish daily.</p><br /><p></p><p>Puffco has already produced the most awarded devices ever in our space but for us this is just the beginning. What we’ve created is truly special and we’re looking for special people to help shape the future of our industry. Join Puffco and you join a family and a community that you can directly impact. The possibilities are limitless and the results dependent on how deep you care to dive in.</p><p></p><p><b><br />Some Of What We Have Achieved:</b></p><br /><p></p><ul><li>Listed by MG Magazine as one of the 50 best companies to work for.</li><li>Nominated for Engadget’s “Best Of CES”</li><li>Featured on Vice, Netflix, HBO, and were one of the only products ever to be featured on the Cover of High Times magazine.</li><li>Written about in Forbes, Rolling Stone, Billboard Magazine, and several other publications.</li><li>Released the first-ever smart rig, the Puffco Peak, a milestone in consumer electronics, creating an unrivaled consumer experience and massive appeal.</li><li>Expanded our distribution to more than 51 different countries, leaving a global impression.</li></ul><ul><li>Awarded four Clio Awards in 2020 including a Grand Clio. (Social Good, Film/Video Craft, Product/Service Innovation, Social Media.)</li><li>Extensive philanthropic efforts &amp; giving back programs. We believe in putting our money and our manpower where our mouths are.</li></ul><br /><p></p><p><b>Who Are You:</b></p><p></p><p><br />We are looking for exceptional employees who are innovative forward thinkers, who are resourceful, motivated, and passionately committed to their trade. A driven self-starter with top notch organizational and detail-oriented skill set who thrives in a fast-paced entrepreneurial environment. We here at Puffco possess these qualities and if you do too, then please read on!</p><p></p><p><b><br />What’s The Role About:</b></p><p></p><p><br />This hands-on position would suit a self-motivated, results-oriented individual who is comfortable in a casual, but fast paced, environment. You are the first person that our customers contact when they have an issue. The speed, the technical accuracy and the respect you share with the community every day is at the core of whether a prospect chooses to be a Puffco advocate. You play a major role because Puffco is a deeply authentic brand that aims to differentiate by the high quality of each customer interaction.</p><p></p><p><b><br />Some things you will be responsible for:</b></p><p></p><ul><br /><li>Responding to customer inquiries in a timely manner.</li><li>Basic product troubleshooting.</li><li>Processing warranty requests with customer follow up.</li><li>Provide exceptional customer service, with a passion for exceeding customer expectations.</li></ul><br /><p></p><p><b>Some qualifications and skills we need you to have:</b></p><p></p><ul><br /><li>1-3 years’ experience in customer service, customer support.</li><li>Experience providing customer service via support ticketing platforms.</li><li>Strategic - able to analyze situations and see the big picture.</li><li>Intelligent - bright and used to overachieving/over-delivering.</li><li>Excellent organizational and time management skills.</li><li>The ability to work under pressure whilst keeping an eye for details.</li><li>Excellent written, verbal communication, and analytical skills.</li><li>Proficiency in using Google sheets, docs etc.</li><li>History of building and managing client relationships.</li><li>Manages and self directs priorities with minimal oversight.</li><li>Appreciation and enthusiasm for cannabis culture.</li></ul><br /><p></p><p><b>Perks and Benefits:</b></p><p></p><ul><br /><li>Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off</li><li>Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment</li><li>Snacks, lunches, retreats, and SO much more!</li></ul><br /><p></p><p><b>EQUAL EMPLOYMENT OPPORTUNITY</b></p><p><br />Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.</p><p></p><p><b><br />HIRING PRACTICES</b></p><p><br />The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</p><p></p><p><br />Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.</p><p></p><p><br />**Additional information about our company can be found at www.puffco.com.</p><p></p><p><br />Follow us on Instagram @Puffco</p></div></div>","company":{"companyType":"Private/Growth","name":"Puffco","logoUrl":"/logos/puffco-033a8eb0c60e593cf5b25a82c7c0d65b.png"},"location":{"country":"United States","address":"Los Angeles, CA 90017","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/puffco/customer-service-representative/f71d42d711ab8fc6579ede9a5be8ab83","title":"Customer Service Representative","hash":"f71d42d711ab8fc6579ede9a5be8ab83","postingUrl":"https://www.indeed.com/job/customer-service-representative-ed66d9adfbccbd1c"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>Job Description</b></p><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>This role is responsible for building and maintaining customer relationships and working closely with our Sales, Operations, Transportation and AR departments. The ideal candidate must have proven experience in providing expert customer service and supporting Sales and Operations teams. We are looking for a pro-active team member who has strong attention to detail, exceptional communication skills and enjoys working with others, while still being able to work independently.</p><p><b>CORE JOB DUTIES</b></p><p>Ensure all email and phone inquiries are responded to and resolved within the established departmental metrics Daily processing of inbound orders Processing order reship requests Efficiently processes product replacement and exchange requests Follows up and resolves pending METRC transactions with customers Inputs and tracks the status of ISA orders for customers Customer onboarding and updating account information within our systems Preparation of Invoice + COA packets for each order Communicate customer requests to the appropriate department as needed Other related tasks as assigned</p><p>REQUIRED EXPERIENCE, EDUCATION AND SKILLS</p><p>3+ years' experience in customer service, sales order management, logistics or operations Ability to perform within established departmental metrics Skilled multi-tasker and team player with experience working in a fast-paced environment Strong problem solving and exceptional communication skills Must possess a high degree of personal ownership, accountability, and flexibility Cannabis industry and METRC experience a plus 2 years of vocational and/or accredited college courses strongly preferred Proficiency in Microsoft Suite, QuickBooks, Smartsheet, Excel</p><p><b>ADDITIONAL REQUIREMENTS</b></p><p>Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry</p><p>Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/cresco-labs/customer-service-representative/ad31673050d376ae9fc97fb9908802c6","title":"Customer Service Representative","hash":"ad31673050d376ae9fc97fb9908802c6","postingUrl":"https://www.whatjobs.com/job-for-Customer-Service-Representative-in-US-coop282918208"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p><b>JOB DESCRIPTION</b></p><p>We are setting the industry standard to influence and inspire through our innovative methods. We merge together cannabis culture with cutting-edge technology to deliver the best possible customer and employee experience(s).</p><p>The company operates a fully integrated cannabis business with a footprint that covers the entire breadth of the state of California; the world's largest cannabis market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested cannabis products at unmatched prices.</p><p>Our mission is to provide the one-stop-shop cannabis experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.</p><p><b>POSITION</b></p><p>The ideal candidate is someone who likes to work with a wide variety of people, can multi-task and move quickly from one issue to another, is detail-oriented, and who thrives in a dynamic environment. We currently have an opening in the IT department for a Full-Time Level II Help Desk / Desktop Support Technician. The qualified candidate will provide high-quality desktop / technical support to users for business-critical functions.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Provide end-user support by resolving technology problems.</li></ul><ul><li>Monitor and track Help Desk requests and respond efficiently to tickets.</li></ul><ul><li>Maintain a high level of response to all queries by all users.</li></ul><ul><li>Log all help desk interactions.</li></ul><ul><li>Installation &amp; maintenance of desktops, laptops, printers, scanners, &amp; other peripherals.</li></ul><ul><li>Maintenance of hardware/software inventory.</li></ul><ul><li>Maintenance of AV software.</li></ul><ul><li>Order and maintain inventory of computer supplies.</li></ul><ul><li>Monitor spam filters.</li></ul><ul><li>Troubleshoot computer hardware, software, or network issues.</li></ul><ul><li>Troubleshoot and support business applications.</li></ul><ul><li>Aid monitoring, response, and intervention for IT-related security incidents and violations, and site outages.</li></ul><ul><li>Other duties as assigned.</li></ul><ul><li>Perform implementation of system upgrades.</li></ul><ul><li>Perform break-fix for onsite systems, as necessary.</li></ul><p><b>QUALIFICATIONS</b></p><ul><li>5 or more years relevant experience in IT</li></ul><ul><li>2 or more years relevant experience specifically in Server and Network management</li></ul><ul><li>Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.</li></ul><ul><li>Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize.</li></ul><ul><li>Strong initiative and the ability to work successfully in an environment with minimal direction.</li></ul><ul><li>Ability and interest to function effectively as a team player.</li></ul><p><b>PREFERRED SKILLS/KNOWLEDGE</b></p><ul><li>Cisco IOS</li></ul><ul><li>Macos</li></ul><ul><li>Windows 10</li></ul><ul><li>Active Directory</li></ul><ul><li>Group Policy</li></ul><ul><li>G-Suite</li></ul><ul><li>Azure AD</li></ul><ul><li>Office 365</li></ul><ul><li>Service Desk Ops</li></ul><ul><li>Windows/Macos</li></ul><ul><li>Batch Files</li></ul><ul><li>Powershell</li></ul><p><b>CERTIFICATIONS A PLUS</b></p><ul><li>ITIL/ITSM</li></ul><ul><li>COMPTIA</li></ul><p><b>KEY ATTRIBUTES FOR SUCCESS</b></p><ul><li>A resilient and entrepreneurial spirit with a growth mindset</li></ul><ul><li>A true team player willing to roll up your sleeves and do what needs to be done to succeed</li></ul><ul><li>Ability to work autonomously and take ownership</li></ul><ul><li>Able to create, maintain and build professional relationships and rapport</li></ul><ul><li>Have a strong desire to grow professionally and personally</li></ul><ul><li>Have a sound knowledge of market trends</li></ul><ul><li>Flexibility - this role will be ever-changing</li></ul><p><b>GENERAL BENEFITS</b></p><ul><li>Competitive health care benefit program</li></ul><ul><li>Coaching and support for personal development</li></ul><ul><li>Opportunities for career growth as we are in high growth mode</li></ul><p><b>PHYSICAL DEMANDS</b></p><p>The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Prolonged periods of sitting at a desk and working on a computer.</li></ul><ul><li>Must be able to lift 50 pounds at times.</li></ul><ul><li>Be able to stand for prolonged periods of time, bend, kneel, squat, and twist</li></ul><p><b>TRAVEL</b></p><ul><li>Must be able to travel locally 25% of the time</li></ul><p><b>SALARY</b></p><ul><li>DOE</li></ul><p>Due to Covid-19, we are doing everything we can to keep our team and customers safe. This means individual offices or widely spaced workstations. We also provide extra masks, shields, hand sanitizer, and gloves as needed. We are an essential business and we require our team to work in the office.</p><p><i>We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p><p><i>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i><br />*</p><p>Job Type: Full-time</p><p>Pay: From $0.01 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Lompoc, CA (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Are you 21 years of age or older? (Cannabis regulations require us to ask)</li><li>What are your salary requirements?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Help Desk Support: 5 years (Preferred)</li><li>Server/Network Management: 2 years (Preferred)</li></ul><p>Willingness To Travel:</p><ul><li>25% (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"Shryne Group, Inc./STIIIZY","logoUrl":"/logos/shryne-group-d3e22722de9473b240e3320b8af02269.jpeg"},"location":{"country":"United States","address":"Lompoc, CA","city":"Lompoc","stateProvince":"CA"},"frontendLink":"/job-posting/shryne-group-inc-stiiizy/it-help-desk-support-ii-cannabis-industry/f0234033985c60df969cf6496d676504","title":"IT Help Desk Support II - Cannabis Industry","hash":"f0234033985c60df969cf6496d676504","postingUrl":"https://www.indeed.com/job/it-help-desk-support-ii-cannabis-industry-14dea577e6fbfcf4"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p><b>JOB DESCRIPTION</b></p><p>We are setting the industry standard to influence and inspire through our innovative methods. We merge together cannabis culture with cutting-edge technology to deliver the best possible customer and employee experience(s).</p><p>The company operates a fully integrated cannabis business with a footprint that covers the entire breadth of the state of California; the world's largest cannabis market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested cannabis products at unmatched prices.</p><p>Our mission is to provide the one-stop-shop cannabis experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.</p><p><b>POSITION</b></p><p>The ideal candidate is someone who likes to work with a wide variety of people, can multi-task and move quickly from one issue to another, is detail-oriented, and who thrives in a dynamic environment. We currently have an opening in the IT department for a Full-Time Level II Help Desk / Desktop Support Technician. The qualified candidate will provide high-quality desktop / technical support to users for business-critical functions.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Provide end-user support by resolving technology problems.</li></ul><ul><li>Monitor and track Help Desk requests and respond efficiently to tickets.</li></ul><ul><li>Maintain a high level of response to all queries by all users.</li></ul><ul><li>Log all help desk interactions.</li></ul><ul><li>Installation &amp; maintenance of desktops, laptops, printers, scanners, &amp; other peripherals.</li></ul><ul><li>Maintenance of hardware/software inventory.</li></ul><ul><li>Maintenance of AV software.</li></ul><ul><li>Order and maintain inventory of computer supplies.</li></ul><ul><li>Monitor spam filters.</li></ul><ul><li>Troubleshoot computer hardware, software, or network issues.</li></ul><ul><li>Troubleshoot and support business applications.</li></ul><ul><li>Aid monitoring, response, and intervention for IT-related security incidents and violations, and site outages.</li></ul><ul><li>Other duties as assigned.</li></ul><ul><li>Perform implementation of system upgrades.</li></ul><ul><li>Perform break-fix for onsite systems, as necessary.</li></ul><p><b>QUALIFICATIONS</b></p><ul><li>5 or more years relevant experience in IT</li></ul><ul><li>2 or more years relevant experience specifically in Server and Network management</li></ul><ul><li>Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.</li></ul><ul><li>Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize.</li></ul><ul><li>Strong initiative and the ability to work successfully in an environment with minimal direction.</li></ul><ul><li>Ability and interest to function effectively as a team player.</li></ul><p><b>PREFERRED SKILLS/KNOWLEDGE</b></p><ul><li>Cisco IOS</li></ul><ul><li>Macos</li></ul><ul><li>Windows 10</li></ul><ul><li>Active Directory</li></ul><ul><li>Group Policy</li></ul><ul><li>G-Suite</li></ul><ul><li>Azure AD</li></ul><ul><li>Office 365</li></ul><ul><li>Service Desk Ops</li></ul><ul><li>Windows/Macos</li></ul><ul><li>Batch Files</li></ul><ul><li>Powershell</li></ul><p><b>CERTIFICATIONS A PLUS</b></p><ul><li>ITIL/ITSM</li></ul><ul><li>COMPTIA</li></ul><p><b>KEY ATTRIBUTES FOR SUCCESS</b></p><ul><li>A resilient and entrepreneurial spirit with a growth mindset</li></ul><ul><li>A true team player willing to roll up your sleeves and do what needs to be done to succeed</li></ul><ul><li>Ability to work autonomously and take ownership</li></ul><ul><li>Able to create, maintain and build professional relationships and rapport</li></ul><ul><li>Have a strong desire to grow professionally and personally</li></ul><ul><li>Have a sound knowledge of market trends</li></ul><ul><li>Flexibility - this role will be ever-changing</li></ul><p><b>GENERAL BENEFITS</b></p><ul><li>Competitive health care benefit program</li></ul><ul><li>Coaching and support for personal development</li></ul><ul><li>Opportunities for career growth as we are in high growth mode</li></ul><p><b>PHYSICAL DEMANDS</b></p><p>The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Prolonged periods of sitting at a desk and working on a computer.</li></ul><ul><li>Must be able to lift 50 pounds at times.</li></ul><ul><li>Be able to stand for prolonged periods of time, bend, kneel, squat, and twist</li></ul><p><b>TRAVEL</b></p><ul><li>Must be able to travel locally 25% of the time</li></ul><p><b>SALARY</b></p><ul><li>DOE</li></ul><p>Due to Covid-19, we are doing everything we can to keep our team and customers safe. This means individual offices or widely spaced workstations. We also provide extra masks, shields, hand sanitizer, and gloves as needed. We are an essential business and we require our team to work in the office.</p><p><i>We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p><p><i>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i><br />*</p><p>Job Type: Full-time</p><p>Pay: From $0.01 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Pacheco, CA (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Are you 21 years of age or older? (Cannabis regulations require us to ask)</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Help Desk Support: 5 years (Preferred)</li><li>Server/Network Management: 2 years (Preferred)</li></ul><p>Willingness To Travel:</p><ul><li>25% (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"Shryne Group, Inc./STIIIZY","logoUrl":"/logos/shryne-group-d3e22722de9473b240e3320b8af02269.jpeg"},"location":{"country":"United States","address":"Pacheco, CA","city":"Pacheco","stateProvince":"CA"},"frontendLink":"/job-posting/shryne-group-inc-stiiizy/help-desk-support-ii-cannabis-industry/c6f0948d23382a3d83c2c23d4bd0ff2a","title":"Help Desk Support II - Cannabis Industry","hash":"c6f0948d23382a3d83c2c23d4bd0ff2a","postingUrl":"https://www.indeed.com/job/help-desk-support-ii-cannabis-industry-99ad3b899d80fa47"},{"employmentType":"Full-time","postedOn":"10 days ago","description":"<div><p>A growing alternative medicine practice is seeking a Medical Receptionist / Customer Service Specialist to join the team! Dr. Daniel at AR MMJ Cards is looking for a Medical Receptionist who is focused on patient care and customer service to join his team in Bentonville, Arkansas. This position is available to workers in the Bentonville Area who can work onsite at the Front Desk at our Bentonville office - the Medical Receptionist will report to the Virtual Manager and Operating Officer, and communicate with clinic staff through daily calls and emails, and will work onsite with a doctor. The ideal candidate will have at least 6 months of medical assistant experience and have 1 to 2 years of customer service experience. The Medical Receptionist will be outgoing, organized, and excel at building rapport with clients.</p><p>NOTE: To be considered for this position, a resume must be included with your application and both assessments must be completed</p><p>Compensation and Work Schedule:</p><ul><li>$12 - $13 an hour</li><li>40 hours paid vacation annually, starting immediately upon hire date</li><li>40 Hours a week - Monday through Friday - Start each day at 8:30 am to 5:00pm Central Standard</li></ul><p>Responsibilities:</p><ul><li>Become proficient with AR MMJ Card’s patient system.</li></ul><ul><li>Organize and manage the clinic’s patients on a minute-by-minute basis from Monday through Friday.</li></ul><ul><li>Make daily calls and contacts to patients, via the phone and email.</li></ul><ul><li>Check patients in for their appointments Monday through Friday</li></ul><ul><li>Effectively utilize clinical knowledge, including medical and billing terms.</li></ul><ul><li>Thoroughly understand DocuSign, and be able to help technically-impaired patients use the technology. Contact patients to follow-up on documentation needed to complete the registration process with our clinic and the state of AR website.</li></ul><ul><li>Check and respond to emails and calls to the clinic.</li></ul><ul><li>Confirm that DocuSign forms were completed by patients. If not, confirm with the appropriate doctor to determine what else is required.</li></ul><ul><li>Work with the medical, customer service, and administrative teams in a professional manner with consistent communication.</li></ul><ul><li>Assist with other office tasks, as needed.</li></ul><ul><li>Maintain the reception area in a clean manner, without personal mess visible to patients that may be waiting.</li></ul><ul><li>Become familiar and comply with HIPAA and AR MMJ Card’s policies, procedures, manuals, forms, and relevant software.</li></ul><p>Requirements:</p><ul><li>High School Diploma</li></ul><ul><li>Graduate of a Medical Assisting Program (Preferred)</li></ul><ul><li>6 months of medical assistant and customer service experience. Prefer prior experience as a Medical Assistant, Certified Medical Assistant, Patient Care Assistant, Medical Office Assistant, Clinic Office Assistant, Front Office Assistant, Front Desk Assistant, or Healthcare Assistant</li></ul><ul><li>1 to 2 years of customer service experience - dealing directly with patients</li></ul><ul><li>Proficient at using computers, Google Drive, Microsoft Office, email, and online applications</li></ul><ul><li>Experience with DocuSign or similar software for collecting signatures, or ability to learn new software.</li></ul><ul><li>Ability to build relationships and connect with patients and the AR MMJ Cards team</li></ul><ul><li>Exceptional data entry and accuracy skills</li></ul><ul><li>Attentive to detail, organized, and able to thrive in a fast-paced environment</li></ul><ul><li>Maintain client confidentiality and privacy</li></ul><ul><li>Excellent written and verbal communication skills</li></ul><ul><li>Be self-motivated, have a strong work ethic, and a maintain a positive attitude</li></ul><ul><li>Fluent in English and Spanish (Bilingual Preferred)</li></ul><p>About AR MMJ Cards:</p><p>AR MMJ Cards’ focus is integration of natural green medicine with modern scientific approaches. We are modernizing healthcare by harmonizing the body’s equilibrium with nature. Dr. Whitelocke and his team provide natural remedies for the natural state through medical cannabis card certification. AR MMJ Cards is committed to providing quality care, accessibility, and great value – our medical and customer service teams are here to educate and guide patients every step of the way through their dispensary card certification journey.</p><p>Job Type: Full-time</p><p>Pay: $12.00 - $13.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Medical Assistant: 1 year (Preferred)</li><li>Customer service: 1 year (Required)</li><li>Medical receptionist: 1 year (Required)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>This Job Is Ideal for Someone Who Is:</p><ul><li>Dependable -- more reliable than spontaneous</li><li>People-oriented -- enjoys interacting with people and working on group projects</li><li>Detail-oriented -- would rather focus on the details of work than the bigger picture</li></ul><p>Company's website:</p><ul><li>https://armmjcards.com</li></ul><p>Benefit Conditions:</p><ul><li>Only full-time employees eligible</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>COVID-19 Precaution(s):</p><ul><li>Remote interview process</li><li>Social distancing guidelines in place</li><li>Virtual meetings</li><li>Sanitizing, disinfecting, or cleaning procedures in place</li></ul></div>","company":{"name":"AR MMJ Cards"},"location":{"country":"United States","address":"Bentonville, AR 72712","city":"Bentonville","stateProvince":"AR"},"frontendLink":"/job-posting/ar-mmj-cards/front-desk-medical-receptionist-bentonville/7dfa52caf9ff19511d78b081a48d163f","title":"Front Desk Medical Receptionist Bentonville","hash":"7dfa52caf9ff19511d78b081a48d163f","postingUrl":"https://www.indeed.com/job/front-desk-medical-receptionist-bentonville-86b24740b1fb563c"},{"postedOn":"19 hours ago","description":"<div><div><p><b>Our Story</b></p><p>MedMen is North America's leading cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen and The MedMen Foundation at www.medmen.com</p><p><b>Job Summary</b></p><p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p><p><b>Essential Functions</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</li><li>Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.</li><li>Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</li><li>Assist store leaders with executing business initiatives in an effective and efficient manner</li><li>Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</li><li>Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</li></ul><p>(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p><p><b>Basic Qualifications</b></p><ul><li>Minimum 21 years of age</li><li>Minimum 3 years leadership experience with customer service in retail.</li><li>Demonstrated ability to achieve individual selling goals and metrics.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Associate degree.</li><li>Sales experience.</li><li>Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</li><li>Dispensary-related experience a plus.</li><li>Must be able to provide exemplary customer service and represent the business with pride.</li><li>Creative, smart, and driven, an innovator who is business minded</li><li>Communication Proficiency</li><li>Confident and acts with the upmost integrity</li><li>Highly flexible with the ability to adapt to different situations</li><li>Personal Effectiveness/Credibility</li><li>Provide exceptional knowledge</li><li>HR Expertise</li><li>Global &amp; Cultural Awareness</li></ul><p><b>Supervisory Responsibility</b><br /><br />This person is directly responsible for leading the Hospitality team.</p><p><b>Working Conditions</b></p><p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p><p><b>Physical Requirements</b><br /><br />While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p><p><b>Travel Requirements<br /></b><br /></p><p>This position may require travel.</p><p><b>Other Duties</b><br /><br />Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p><b>Work Authorization/Security Clearance</b></p><p>There is no visa or H-1B sponsorship.</p><p><b>MedMen Is An Equal Opportunity Employer: </b>We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.</p></div></div>","company":{"companyType":"Public/Established","name":"MedMen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"Long Beach, CA","city":"Long Beach","stateProvince":"CA"},"frontendLink":"/job-posting/medmen/hospitality-lead/ccdf1fd1ce31eacc84a8819fb14ec2ad","title":"Hospitality Lead","hash":"ccdf1fd1ce31eacc84a8819fb14ec2ad","postingUrl":"https://www.indeed.com/job/hospitality-lead-8f961620b696f189"},{"postedOn":"8 days ago","description":"<div><div><p><b>THE OPPORTUNITY</b></p><p>The Senior Customer Consultant will partner with the Dispensary Manager and Shift Supervisors to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Senior Customer Consultant should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.</p><ul><li>Follow and uphold established policies for sales and customer service to ensure customer satisfaction</li><li>Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team</li><li>Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager</li><li>Assist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently</li><li>Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:</li><li>Correct cash handling and discount application</li><li>Verification of proper paperwork, documentation, and ID for customers</li><li>Security measures and safety compliance</li><li>Maintenance of an organized and clean store</li><li>Support for open communication with the management team and other coworkers</li><li>Reporting of team member issues or customer situations</li><li>End of day daily update e-mails</li><li>Opening and closing duties</li><li>Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:</li><li>Lead in the onboarding and training of new Customer Consultants in partnership with the Store Manager</li></ul><p><b>EDUCATION &amp; EXPERIENCE</b></p><ul><li>High School diploma or General Education Development (GED) required</li><li>Associate or Bachelor’s degree in any field preferred</li><li>Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality</li><li>Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience</li><li>Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.</li><li>High-level critical thinking, attention to detail, mathematical, language, and reasoning skills</li><li>Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling</li></ul><p><b>PHYSICAL REQUIREMENTS</b></p><ul><li>Constantly perform desk-based computer tasks</li><li>Frequently sitting and standing</li><li>Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds</li><li>Occasionally Twist/bend/stoop/squat, kneel/crawl</li><li>Must be able to work a flexible schedule to include weekends and holidays</li><li>Complete any needed assistance including oversight and coverage outside of the assigned region as required</li><li>An environment with moderate to loud noise level</li></ul><p><b>OTHER DUTIES</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice</p><p>The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.</p><p>We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, and Paid Time Off.</p><p></p><p>0egrptyxQR</p></div></div>","company":{"companyType":"Public/Established","name":"Jushi","logoUrl":"/logos/jushi-ed6167aca579d7078b5dae7a1c6fbaac.png"},"location":{"country":"United States","address":"Sauget, IL","city":"Sauget","stateProvince":"IL"},"frontendLink":"/job-posting/jushi/senior-customer-consultant/6723ce83daa843e9f4c30e2793d7faa9","title":"Senior Customer Consultant","hash":"6723ce83daa843e9f4c30e2793d7faa9","postingUrl":"https://www.indeed.com/job/senior-customer-consultant-fddc772f94d6612f"},{"postedOn":"2 days ago","description":"<div><div><p><b>Our Story</b></p><p>MedMen is North America's leading cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen and The MedMen Foundation at www.medmen.com</p><p><b>Job Summary</b></p><p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p><p><b>Essential Functions</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</li><li>Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.</li><li>Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</li><li>Assist store leaders with executing business initiatives in an effective and efficient manner</li><li>Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</li><li>Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</li></ul><p>(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p><p><b>Basic Qualifications</b></p><ul><li>Minimum 21 years of age</li><li>Minimum 3 years leadership experience with customer service in retail.</li><li>Demonstrated ability to achieve individual selling goals and metrics.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Associate degree.</li><li>Sales experience.</li><li>Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</li><li>Dispensary-related experience a plus.</li><li>Must be able to provide exemplary customer service and represent the business with pride.</li><li>Creative, smart, and driven, an innovator who is business minded</li><li>Communication Proficiency</li><li>Confident and acts with the upmost integrity</li><li>Highly flexible with the ability to adapt to different situations</li><li>Personal Effectiveness/Credibility</li><li>Provide exceptional knowledge</li><li>HR Expertise</li><li>Global &amp; Cultural Awareness</li></ul><p><b>Supervisory Responsibility</b><br /><br />This person is directly responsible for leading the Hospitality team.</p><p><b>Working Conditions</b></p><p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p><p><b>Physical Requirements</b><br /><br />While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p><p><b>Travel Requirements<br /></b><br /></p><p>This position may require travel.</p><p><b>Other Duties</b><br /><br />Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p><b>Work Authorization/Security Clearance</b></p><p>There is no visa or H-1B sponsorship.</p><p><b>MedMen Is An Equal Opportunity Employer: </b>We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.</p></div></div>","company":{"companyType":"Public/Established","name":"MedMen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"Scottsdale, AZ","city":"Scottsdale","stateProvince":"AZ"},"frontendLink":"/job-posting/medmen/hospitality-lead/65c17cfd139f22c128103c7f73940f60","title":"Hospitality Lead","hash":"65c17cfd139f22c128103c7f73940f60","postingUrl":"https://www.indeed.com/job/hospitality-lead-5776e313b79b4dc7"},{"employmentType":"Part-time","postedOn":"17 days ago","description":"<div><p><b>Responsibilities</b></p><ul><li>Greet and Check-in customers as they enter</li><li>Verification of customer ID and cannabis card status</li><li>Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</li><li>Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</li><li>Dispense medication and collect payment via POS register (cash, debit, etc)</li><li>Maintain strict controls on product, cash, and patient data at all times</li><li>Stay current with latest industry and product knowledge</li><li>Support all marketing and sales efforts of the company to ensure sales goals are met</li><li>Perform other regular duties related to maintaining a safe and clean retail store environment as needed</li></ul><p><b>Qualifications</b></p><ul><li>Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience. .</li><li>High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</li><li>Applicants must be 21 years or older.</li></ul><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p><i>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.</i></p><p>Job Type: Part-time</p><p>Pay: $14.00 - $15.50 per hour</p><p>Schedule:</p><ul><li>Day shift</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Communication method(s) used:</p><ul><li>In person</li></ul><p>Company's website:</p><ul><li>www.Vidacann.com</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>COVID-19 Precaution(s):</p><ul><li>Personal protective equipment provided or required</li><li>Plastic shield at work stations</li><li>Social distancing guidelines in place</li><li>Sanitizing, disinfecting, or cleaning procedures in place</li></ul></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Largo, FL 33778","city":"Largo","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/226e07155a066c7d1db256b912ba4ba5","title":"Customer Service Associate","hash":"226e07155a066c7d1db256b912ba4ba5","postingUrl":"https://www.indeed.com/job/customer-service-associate-2c9f5fefa16c38f9"},{"employmentType":"Part-time","postedOn":"15 days ago","description":"<div><p>Front desk coordinator for cannabis medical office, CBD, and Delta-8 THC sales.</p><p>If you love to help others and have a positive attitude this is the position for you. We need a caring soul that is professional at all times.</p><ul><li><b><i>Must have knowledge of our industry.</i></b></li></ul><p>Send us an email with your resume and tell us;<br />What is your passion in life.<br />What is your experience and knowledge of our industry.<br />What do you take pride in having accomplished.</p><p>Job Type: Part-time</p><p>Pay: $10.00 - $13.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Weekends</li></ul><p>Supplemental Pay:</p><ul><li>Commission pay</li></ul><p>COVID-19 considerations:<br />Everyone is required to wear a mask and social distancing is mandated.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Cannabis: 1 year (Required)</li></ul><p>Shift Availability:</p><ul><li>Day Shift (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>This Job Is:</p><ul><li>A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)</li><li>A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more</li><li>A job for which all ages, including older job seekers, are encouraged to apply</li></ul><p>Company's website:</p><ul><li>miracleleaffl.com/lakeworth</li></ul><p>Company's Facebook page:</p><ul><li>https://www.facebook.com/Miracle-LEAF-Health-Centers-Lake-Worth</li></ul><p>Benefit Conditions:</p><ul><li>Waiting period may apply</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>COVID-19 Precaution(s):</p><ul><li>Remote interview process</li><li>Personal protective equipment provided or required</li><li>Social distancing guidelines in place</li></ul></div>","company":{"companyType":"Private/Established","name":"Miracle Leaf Health Centers","logoUrl":"/logos/miracle-leaf-health-centers-762adb9485713cf74a6a572720ffdfd4.jpeg"},"location":{"country":"United States","address":"Lake Worth, FL 33460","city":"Lake Worth","stateProvince":"FL"},"frontendLink":"/job-posting/miracle-leaf-health-centers/front-desk-coordinator-cannabis-doctor/ee68c48e30bd837d1d709b02809a01bd","title":"Front Desk Coordinator Cannabis Doctor","hash":"ee68c48e30bd837d1d709b02809a01bd","postingUrl":"https://www.indeed.com/job/front-desk-coordinator-cannabis-doctor-a3ba5470ff3c1b74"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>LOUDPACK is a consumer-goods company and is the leading manufacturer and distributor of premium cannabis products including vape pens, concentrates, edibles, extracts and topicals throughout California. Our brands represent the highest-quality cannabis available – all of which are handcrafted, cultivated and distributed in California.</p><p><b>Job Summary</b></p><p>We are looking for a <b>Desktop Support Specialist </b>to be an integral part of our fast-paced startup Cannabis Company. We need an experienced Desktop Support Specialist who can provide design, installation, maintenance and support service for the entire network.</p><p>The <b>Desktop Support Specialist</b> will also be required to monitor technology trends and makes recommendations on incorporating new technology into the company’s existing platforms.</p><p><b>Responsibilities</b></p><ul><li>Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment</li><li>Troubleshoot and resolve issues related to technical difficulties with hardware, software, and the network</li><li>Resolve print, network and connectivity issues</li><li>Make regular changes in both Active Directory and Office 365 environments</li><li>Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology</li><li>Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency</li><li>Evaluate applications and software patches for desktop applications to see if they will solve desktop issues</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor’s Degree in Computer Engineering or similar field</li><li>5+ years customer support/help desk/deskside experience</li><li>Strong communication, interpersonal, and analytical skills</li><li>Ability and desire to provide excellent customer-service</li><li>Ability to work independently and communicate clearly in a dynamic environment</li><li>MCDST, MCP certification</li><li>Knowledge and experience with Windows OS (Windows 10)</li><li>Knowledge and experience with Mac OSX is preferred</li><li>Demonstrated ability in desktop and systems design</li><li>Proven ability to offer high-level desktop support in an enterprise environment</li></ul><p><b>Software/Hardware</b></p><ul><li>Trellis, Wurk, Sugar, Microsoft Office suite, WebEx webinars, QuickBooks, VersaCheck, Sage</li><li>Full Adobe Suite, Encompass, Dropbox, SharePoint/One Drive, PC and Mac</li></ul><p>COVID-19 precautions</p><ul><li>Personal protective equipment provided or required</li><li>Temperature screenings</li><li>Social distancing guidelines in place</li><li>Sanitizing, disinfecting, or cleaning procedures in place</li></ul><p>Job Type: Full-time</p><p>Pay: $23.00 - $28.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Windows: 3 years (Preferred)</li><li>Active Directory: 3 years (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"LoudPack Farms"},"location":{"country":"United States","address":"Greenfield, CA 93927","city":"Greenfield","stateProvince":"CA"},"frontendLink":"/job-posting/loudpack-farms/desk-support-specialist/0bca30019ee7768d7b15e851e8a0d0d5","title":"Desk Support Specialist","hash":"0bca30019ee7768d7b15e851e8a0d0d5","postingUrl":"https://www.indeed.com/job/desk-support-specialist-e7f945fcd32980dc"},{"employmentType":"Full-time","postedOn":"23 days ago","description":"<div><p><b>Essential Duties and Responsibilities: </b></p><p>Under the umbrella of Acreage Holdings, a national leading cannabis firm, Thames Valley Relief in Uncasville, CT has an immediate need for a part-time Customer Service Representative. The individual must be able to meet the standard of excellence required by providing assistance and information to our patients. Excellent work environment with a full benefit package offered including medical, dental, vision, life insurance, short- and long-term disability insurance, paid time off, holidays, other paid leaves of absence and 401(k) Plan.</p><p>· Greet and check-in patients with a professional, pleasant and courteous manner, as well as schedule new Intake appointments for patients through our on-line scheduling system.</p><p>· New patient registration assistance through the State Biznet MMP system.</p><p>· Ensure that dispensary staff are informed of patient’s needs (i.e. waiting for registration or pharmacist appointments), so day-to-day operations run smoothly.</p><p>· Responsible for taking incoming calls, checking voicemails and distributing messages to appropriate personnel.</p><p>· Follow up patient information request calls or appointment confirmation calls.</p><p>· Ensure that the dispensary is kept clean and organized for patients.</p><p>· Manage patient profiles into BioTrack system – including creation of profile, updating patient information when necessary, and scanning documentation (Self-Assessments, HIPAA, etc.)</p><p>· Perform related duties as assigned by supervisor</p><p>· Maintain compliance with all State regulations as well as company policies and procedures</p><p>· Responsible to initiating and documenting monthly new patient experience surveys</p><p>· Input documentation into database for our Compassionate Needs Program</p><p><b>Basic Qualifications: </b></p><p><b>Education and/or Work Experience Requirements: </b></p><p>· High School Diploma or equivalent required</p><p>· 1-3 years previous experience in a customer service, administrative, or front-desk role required.</p><p>· Excellent computer proficiency (MS Office – Word, Excel and Outlook)</p><p>· Must be 18 years or older and able to pass a State mandated background check</p><p>· Must be able to work under pressure and meet deadlines, while maintaining calm with a positive attitude and providing exemplary customer service</p><p>· Must be able to multi-task and prioritize needs in a fast-paced environment</p><p><b>Additional Qualifications: </b></p><p>· Excellent verbal and written communication skills, including ability to effectively communicate with employees, patients and general public.</p><p>· Familiarity with Google Forms is a plus</p><p>· Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>COVID-19 considerations:<br />All customers are required to wear a mask. Additionally, we have implemented a pre-work COVID check in.</p><p>Application Question(s):</p><ul><li>Willing to submit to a state mandated background check?</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Communication method(s) used:</p><ul><li>Email</li><li>Phone</li><li>In person</li></ul><p>Benefit Conditions:</p><ul><li>Waiting period may apply</li><li>Only full-time employees eligible</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>COVID-19 Precaution(s):</p><ul><li>Remote interview process</li><li>Personal protective equipment provided or required</li><li>Plastic shield at work stations</li><li>Social distancing guidelines in place</li><li>Sanitizing, disinfecting, or cleaning procedures in place</li></ul></div>","company":{"companyType":"recipes","name":"Thames Valley Relief"},"location":{"country":"United States","address":"Uncasville, CT 06382","city":"Uncasville","stateProvince":"CT"},"frontendLink":"/job-posting/thames-valley-relief/customer-service-representative/1c9d8440e036c1d42c6fff7f27bf63d7","title":"Customer Service Representative","hash":"1c9d8440e036c1d42c6fff7f27bf63d7","postingUrl":"https://www.indeed.com/job/customer-service-representative-f59ca1062187fa9b"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Our Story</p><p>MedMen is North America’s leading cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen and The MedMen Foundation at www.medmen.com</p><p><b>Job Summary</b></p><p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p><p>Essential Functions</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>• Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</p><p>• Development of high customer experience standards, to include a “show time” culture and industry leading customer engagement through sales training and product knowledge.</p><p>• Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</p><p>• Assist store leaders with executing business initiatives in an effective and efficient manner</p><p>• Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</p><p>• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</p><p>(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p><p><b>Basic Qualifications</b></p><p>• Minimum 21 years of age</p><p>• Minimum 3 years leadership experience with customer service in retail.</p><p>• Demonstrated ability to achieve individual selling goals and metrics.</p><p><b>Preferred Qualifications</b></p><p>• Associate degree.</p><p>• Sales experience.</p><p>• Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</p><p>• Dispensary-related experience a plus.</p><p>• Must be able to provide exemplary customer service and represent the business with pride.</p><p>• Creative, smart, and driven, an innovator who is business minded</p><p>• Communication Proficiency</p><p>• Confident and acts with the upmost integrity</p><p>• Highly flexible with the ability to adapt to different situations</p><p>• Personal Effectiveness/Credibility</p><p>• Provide exceptional knowledge</p><p>• HR Expertise</p><p>• Global &amp; Cultural Awareness</p><p>Supervisory Responsibility</p><p>This person is directly responsible for leading the Hospitality team.</p><p>Working Conditions</p><p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p><p>Physical RequirementsWhile performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p><p>Travel Requirements</p><p>This position may require travel.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Work Authorization/Security Clearance</p><p>There is no visa or H-1B sponsorship.</p><p>MedMen Is An Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws</p></div>","company":{"website":"medmen.com","companyType":"Public/Established","name":"The MedMen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"Los Angeles, CA, USA","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/the-medmen/hospitality-lead/805e35e3ab954fb74b1cfe1f8b3a37cd","title":"Hospitality Lead","hash":"805e35e3ab954fb74b1cfe1f8b3a37cd","postingUrl":"https://www.startwire.com/jobs/los-angeles-ca/hospitality-lead-2828347788?source=seo"},{"employmentType":"Full-time","postedOn":"16 days ago","description":"<div><p>Everyone is required to wear a mask and social distancing is mandated. High school or equivalent (Preferred). Personal protective equipment provided or required… $10 – $13 an hourFrom Indeed – Fri, 23 Apr 2021 15:45:24 GMT – View all Lake Worth, FL jobs</p><p><b>Source:</b></p></div>","company":{"companyType":"Private/Established","name":"Miracle Leaf Health Centers","logoUrl":"/logos/miracle-leaf-health-centers-762adb9485713cf74a6a572720ffdfd4.jpeg"},"location":{"country":"United States","address":"Lake Worth, FL (+1 other)","city":"Lake Worth","stateProvince":"FL"},"frontendLink":"/job-posting/miracle-leaf-health-centers/front-desk-coordinator-cannabis-doctor-miracle-leaf-health/3bde368087ac121727ff19d7be1f2858","title":"Front Desk Coordinator Cannabis Doctor – Miracle Leaf Health...","hash":"3bde368087ac121727ff19d7be1f2858","postingUrl":"https://bocacann.com/job/front-desk-coordinator-cannabis-doctor-miracle-leaf-health-centers-lake-worth-fl/amp/"},{"employmentType":"Full-time","postedOn":"22 days ago","description":"<div><p><b>About: </b></p><p>Here at Fuego Group, we pride ourselves on high-quality customer service to customers. Our mission is to provide excellent and honest healthcare through professional Cannabis delivery. We value customer service and strive to go above and beyond for every customer and we hire people who are ready to embody these qualities every single day. Because we believe that \"Business is not for business people, but to provide a service or product for customers\"</p><p><b>Overview: </b></p><p>We at Fuego Group recognize the value that our Customer Service team brings to the company. As the face of the company to most customers, the Customer Service team gets the opportunity to build strong customer experience and lasting relationships with our customers. We are looking for a person to be a part of our Customer Service team as the <b>Lead Consultant</b>. If you are passionate about working with customers and in a team, this is the perfect position for you!</p><p><b>Duties &amp; Responsibilities: </b></p><ul><li>Create better modes of operations to make customer service easier for both team members</li></ul><ul><li>Make provision for a change of mode of operation when the existing one isn’t yielding maximum results</li></ul><ul><li>Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction</li></ul><ul><li>Give detailed statistical feedback on the performance of team members to the management for staff evaluation and reward purposes</li></ul><ul><li>Observe the performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against any team members who are found wanting</li></ul><ul><li>Provide assistance to team members who are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching</li></ul><ul><li>Step in to attend to customers that are proving difficult to team members and resolve their complaints</li></ul><ul><li>Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through a division of labor</li></ul><p><b>Requirements &amp; Qualifications: </b></p><ul><li>Fast learner &amp; Self-starter</li><li>Must showcase good leadership skills to carry team members along</li><li>Excellent skills for communicating and relating with both staff members and customers</li><li>Good interpersonal skills to create a cordial relationship with team members</li><li>Detail-oriented</li><li>Patience</li><li>Tech-savvy</li><li>Great communication &amp; listening skills</li><li>Demonstrate grace under pressure and can work in a fast pace environment</li><li>Attentiveness</li><li>Adaptability</li><li>Reliable &amp; Efficient</li></ul><p>Job Type: Full-time</p><p>Salary: $15.00 - $18.00 per hour</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $18.00 per hour</p><p>Work Remotely:</p><ul><li>Yes</li></ul><p>COVID-19 Precaution(s):</p><ul><li>Remote interview process</li></ul></div>","company":{"name":"The Fuego Group","_id":"60317cd5e101bb0011525568"},"location":{"country":"United States","address":"Modesto, CA","city":"Modesto","stateProvince":"CA"},"frontendLink":"/job-posting/the-fuego-group/customer-service-team-lead/ac06f7d008e524b1c2f97f6886cb1da9","title":"Customer Service Team Lead","hash":"ac06f7d008e524b1c2f97f6886cb1da9","postingUrl":"https://www.indeed.com/job/customer-service-team-lead-a60e588c8657536a"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p><b>Position Title: </b>Full-Time Cannabis Sales Representative (Pipeline Development)</p><p><b>Compensation: </b>Base + Commission</p><p><b>Summary: </b>PotGuide is seeking a motivated, personable and committed Full-Time Sales Representative to work from home as of today, and out of our offices in the near future. The ideal Sales Representative will have excellent communication skills and a confident approach for both inbound and outbound sales initiatives. This position requires someone who is comfortable approaching both warm and cold leads and speaking with CEOs and other Executive-level decision makers.</p><p>More specifically, this position is responsible for early stage pipeline development for the ‘brands’ customer type. This position will mainly involve cold outreach to cannabis brand prospects, qualifying prospects and leads, setting meetings, and updating/maintaining our CRM (customer relationship management) system.</p><p>This is a salaried + commission position with the opportunity to learn, grow, and become further established in the budding cannabis industry.</p><p><b>Responsibilities: </b></p><ul><li>Identify prospects (cannabis brands) and initiate contact through cold calling, emails and social</li></ul><ul><li>Helping to build and maintain accurate CRM tools. As of today, we use Monday</li></ul><ul><li>Educate prospects about our business and services to build relationships and convey value/ROI</li></ul><ul><li>Follow-up on unresponsive cold leads</li></ul><ul><li>Qualify prospects and set meetings</li></ul><ul><li>Manage inbound sales inquiries via email, phone, or other communication channels</li></ul><ul><li>Stay up-to-date on our competition, their strategies and product offerings</li></ul><ul><li>Continue to build upon your industry knowledge and contacts by attending industry events</li></ul><ul><li>Participate in evening and weekend events, as needed</li></ul><ul><li>Provide weekly activity reports detailing prospecting efforts</li></ul><ul><li>Infrequent travel, up to 10% of the time, to events, conferences, and client locations</li></ul><ul><li>Maintain and engage with updated LinkedIn profile page</li></ul><p><b>Requirements: </b></p><ul><li>Passionate and knowledgeable about the cannabis industry</li></ul><ul><li>Bachelor's Degree or higher required</li></ul><ul><li>2-4 years B2B sales experience, preferably in online media/advertising</li></ul><ul><li>Familiar with digital marketing and advertising</li></ul><ul><li>Enjoy prospecting, building relationships and proving our value to clients</li></ul><ul><li>Proficient with G Suite and associated applications</li></ul><ul><li>Willingness to learn and use tech stack used by PotGuide</li></ul><ul><li>Comfortable working with key performance indicators (KPIs)</li></ul><ul><li>Able to work with defined targets and manage workloads to achieve</li></ul><ul><li>Ethical and personable</li></ul><ul><li>Team player, willing to take on a variety of tasks as needed</li></ul><ul><li>Background check required after conditional employment offer</li></ul><ul><li>21+ age requirement due to nature of the industry</li></ul><ul><li>Must have a valid driver’s license and use of own transportation</li></ul><p><b>Benefits: </b>Medical, dental and vision insurance is offered with the company covering 75% of premium. PotGuide also offers vacation time (15 days to start), sick time and paid holidays. We offer a fun and rewarding work environment from our workspace located in the Ballpark/RiNo area of Denver.</p><p><b>What it’s like to work at PotGuide: </b>We are a small team that is passionate about the industry and our role within it. Our company is growing quickly and that brings a unique set of opportunities and challenges. People that will thrive in a role with PotGuide should be adaptable, able to follow direction, and able to lead when necessary. As we grow, systems, processes, and personnel will continue to develop. Today, much of our team works remotely, so the ability to work autonomously, but effectively is very important. Once able, we do plan to return to an office environment. We like to work hard and have fun. If this speaks to you, we encourage you to apply!</p><p><b>About PotGuide: </b>PotGuide is the all-inclusive guide to the world of marijuana, educating consumers on all things cannabis and connecting them with relevant businesses, brands and service providers across the US and Canada. Specifically, PotGuide shows people where to buy (dispensaries, brands), where to stay (420-friendly lodging) and what to do (tours, events &amp; activities), plus easy to digest legal information, educational content, dispensary deals, product information, and in-depth cannabis news and culture.</p><p>With over 1.5 million visitors each month, PotGuide is the leading website for marijuana enthusiasts to stay connected with cannabis culture and information. We're a privately held company based in Denver, CO. Learn more about us at PotGuide.com.</p><p>If you feel you meet the requirements and are interested in this position, please include a resume, cover letter, and desired compensation in your application. <b>Applications without cover letters and desired compensation will be ignored.</b></p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: Up to $57,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Commission pay</li></ul><p>COVID-19 considerations:<br />In response to the ongoing COVID-19 pandemic, PotGuide is currently operating remotely. We plan to return to an in-office capacity when it is deemed safe.</p><p>Ability to Commute/Relocate:</p><ul><li>Denver, CO 80205 (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>B2B Sales: 2 years (Required)</li><li>Online Media &amp; Advertising: 2 years (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Temporarily due to COVID-19</li></ul></div>","company":{"companyType":"Private/Startup","name":"PotGuide","logoUrl":"/logos/potguide-6df35c609fae10ee704c14868c6ae187.png"},"location":{"country":"United States","address":"Denver, CO 80205","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/potguide/full-time-cannabis-sales-representative-pipeline-development/9ed2e71ab288c3a9c3f6f64766bdf330","title":"Full-Time Cannabis Sales Representative (Pipeline Development)","hash":"9ed2e71ab288c3a9c3f6f64766bdf330","postingUrl":"https://www.indeed.com/job/fullcannabis-sales-representative-pipeline-development-a283f784fb6bb170"},{"postedOn":"17 days ago","description":"<div><div><p><b>THE OPPORTUNITY</b></p><p>The Customer Service Agent provides second level of support for customers in a fast-paced and fluid environment. The Customer Service Agent will deliver exemplary service to our customers/patients handling any issues and/or concerns by encouraging a positive experience with every patient via phone, email and or chat.</p><p></p><ul><li><br />Address customer problems within an established response time</li><li>Operate with understanding, active listening, patience, empathy, and kindness to customers and Team Members alike</li><li>Ability to present and maintain a positive corporate image in a fast-paced environment</li><li>Proactively establish and maintain effective working team relationships with all support departments</li><li>Answer phones and respond to emails in a courteous and timely manner</li><li>Proactively identify problems and swiftly implement the appropriate solution</li><li>Attracts potential customers by answering product and service questions and suggesting information about other products and services.</li><li>Resolves product or service problems by clarifying the customer’s issue, determining the cause of the situation and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.</li><li>Other duties as assigned<br /></li></ul><p></p><p><b>EDUCATION &amp; EXPERIENCE</b></p><ul><li>High school diploma or equivalent required, Associates degree preferred</li><li>1-3 years’ experience in customer service, Cannabis knowledge a plus</li><li>Strong communication skills and ability to remain calm and professional in all circumstances</li><li>Ability to research and provide a timely response to customer or patient request</li><li>Demonstrated comfort working with multiple technology tools</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Must have the ability to maintain a high level of confidentiality</li><li>Excellent organizational skills in fast pace environment<br /></li></ul><p></p><p><b>PHYSICAL REQUIREMENTS</b></p><ul><li>Constantly perform desk-based computer tasks</li><li>Frequently sitting and standing</li><li>Must be able to work a flexible schedule to include nights, weekends and holidays</li></ul><p></p><p><b><br />OTHER DUTIES</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice</p><p>The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.</p><p></p><p><br />We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, Long Term Disability, and Paid Time Off.</p><p><br /></p><p></p><p>4Xwt6ddbtL</p></div></div>","company":{"companyType":"Public/Established","name":"Jushi","logoUrl":"/logos/jushi-ed6167aca579d7078b5dae7a1c6fbaac.png"},"location":{"country":"United States","address":"Scranton, PA","city":"Scranton","stateProvince":"PA"},"frontendLink":"/job-posting/jushi/customer-service-agent-wednesday-sunday-10-30a-7p/5b4dbbdd15ba88f8f8b1312db8b29ca0","title":"Customer Service Agent - Wednesday - Sunday 10:30a-7p","hash":"5b4dbbdd15ba88f8f8b1312db8b29ca0","postingUrl":"https://www.indeed.com/job/customer-service-agent-wednesday-sunday-1030a-7p-453412e352a3db3b"},{"postedOn":"23 days ago","description":"<div><div><p>We are looking for Rockstar Customer Service Representatives!</p><p>Remote available as of now, but position will eventually be in office.</p><p>Shift M-F 9am - 6pm (1 hour unpaid lunch)</p><p>Above average pay!</p><p>Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.</p><p>The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:</p><ul><li>Meeting the needs of internal and external customers with efficiency, team spirit and courtesy</li><li>Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.</li><li>Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available</li><li>Demonstrating a thorough understanding and effective performance of customer service policies and procedures</li><li>Processing a high volume of customer orders and change notices in an accurate and timely manner</li><li>Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties</li><li>Answering all incoming phone calls and routes the call accordingly</li><li>All other duties as assigned</li></ul><br /><p></p><p><b>Minimum Qualifications</b></p><ul><li>High school diploma or equivalent; Bachelor's Degree a plus</li><li>3-5+ years' experience with heavy data entry in customer service maintaining dedicated clients</li><li>Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook</li><li>Experience with ERP or CRM</li><li>Experience with help desk software (ZenDesk or other similar applications)</li><li>Organized and time management skills</li><li>High attention to quality of work</li><li>High workload volume experience</li><li>Impeccable follow up skills</li><li>Excellent verbal and written communication skills</li></ul></div></div>","company":{"companyType":"Private/Established","name":"Green Roads","_id":"603521946ea60900126c8928","logoUrl":"/logos/green-roads-eadfd3ae1f2bf87e65e0892706bd122b.jpeg"},"location":{"country":"United States","address":"Deerfield Beach, FL","city":"Deerfield Beach","stateProvince":"FL"},"frontendLink":"/job-posting/green-roads/customer-service-representative-cannabis-industry/c62a00396f63e67a2cc1e605564e58ed","title":"Customer Service Representative - Cannabis Industry","hash":"c62a00396f63e67a2cc1e605564e58ed","postingUrl":"https://www.indeed.com/job/customer-service-representative-cannabis-industry-45bd8e1bf7330d91"},{"employmentType":"Part-time","postedOn":"25 days ago","description":"<div><p><b>Responsibilities</b></p><ul><li>Greet and Check-in customers as they enter</li><li>Verification of customer ID and cannabis card status</li><li>Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</li><li>Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</li><li>Dispense medication and collect payment via POS register (cash, debit, etc)</li><li>Maintain strict controls on product, cash, and patient data at all times</li><li>Stay current with latest industry and product knowledge</li><li>Support all marketing and sales efforts of the company to ensure sales goals are met</li><li>Perform other regular duties related to maintaining a safe and clean retail store environment as needed</li></ul><p><b>Qualifications</b></p><ul><li>Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience. .</li><li>High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</li><li>Applicants must be 21 years or older.</li></ul><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p><i>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.</i></p><p>Job Type: Part-time</p><p>Pay: $14.00 - $15.50 per hour</p><p>Schedule:</p><ul><li>Day shift</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Company's website:</p><ul><li>www.Vidacann.com</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>COVID-19 Precaution(s):</p><ul><li>Personal protective equipment provided or required</li><li>Plastic shield at work stations</li><li>Social distancing guidelines in place</li><li>Sanitizing, disinfecting, or cleaning procedures in place</li></ul></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Cape Coral, FL 33904","city":"Cape Coral","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/cd5d1aa0656e01087cb0522bb1c69203","title":"Customer Service Associate","hash":"cd5d1aa0656e01087cb0522bb1c69203","postingUrl":"https://www.indeed.com/job/customer-service-associate-28fe2032d8a3bd62"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p><b>Summary</b></p><p>The Key Lead Retail Associate is primarily responsible for providing assistance and leadership to other Retail Managers and Associates through supporting managerial staff selecting appropriate marijuana products for patrons. The Key Lead Retail Associate will support Management by opening and closing the store, counting drawers, unregulated and regulated product allocation and over sight of the productivity of the sales floor. The Key Lead Retail Associate assures product quality, customer satisfaction, employee morale, and also processes returned merchandise while conducting day-to-day operations within the facility.</p><p><b>Essential Duties and Responsibilities</b></p><ul><li>Maintain a friendly, courteous, and compassionate demeanor at all times</li><li>Adhere to company mission statement and core values, while maintaining high ethical standards and professionalism</li><li>Provide outstanding, accurate customer service to patrons by answering questions and/or appropriately directing concerns to Management, if necessary</li><li>Provide tour of dispensary sales floor, making product recommendations to patrons</li><li>Responsible for actively listening and making appropriate product recommendations to patrons based on ongoing research of strains, cannabinoids and vendor-produced products</li><li>Maintain knowledge of all products and accessories for sale in the dispensary</li><li>Utilize well-versed knowledge of cannabinoids and how they affect the body</li><li>Retain thorough and comprehensive knowledge of company policy, discounts, coupons and promotions</li><li>Promote benefits of membership to medical patients and inform retail patrons of current sales and promotions</li><li>Understand potency, contaminant and homogeneity testing; able to explain testing benefits to patron</li><li>Preserve The Green Solution exchange policy, manufacturer warranties, and how to facilitate guest merchandise returns to Management</li><li>Maintains knowledge of all strains of cannabis, edibles, concentrates, pre-rolls and accessories for sale in the dispensary</li><li>Monitor and enter patron orders into POS system</li><li>Retains thorough and comprehensive knowledge of guest services, patient benefits, potency, contaminant and homogeneity testing procedures and benefits, sales, discounts and promotions, product pricing, TGS policy and procedure, MED regulations, HIPPA compliance, CDPHE rules, all functions of operations, and acts as a resource for all onsite staff members</li><li>Resolve any POS issue a patron or Retail Associate may have at the register</li><li>Abide by product handling procedures, including safety and health policies, auditing inventory, stocking, product storage, and monitoring packaging and labeling standards</li><li>Ensure compliance, security and health standards are met at all times</li><li>Maintain cleanliness and organization of store for all areas of the facility. Including, stocking retail items and supplies, sweeping and mopping and sanitizing restrooms</li><li>Update online menus and information daily through MotaWorks, per Management instruction</li><li>Answer phone with scripted greeting, provides customer service, and accepts TGS Express or Call-Ahead orders</li><li>Verify accuracy of orders placed by patrons.</li><li>Verify correct use of MED-required packaging and labeling, according to The Green Solution policy, at the time of sale</li><li>Operate cash register by using barcode scanner, computer-based POS system, and cash drawer to process transactions</li><li>Ensure appropriate change is available for each register (Verify Policy with Tracey or Lou)</li><li>Accurately process transactions and ensure all patrons are issued a receipt</li><li>Protect TGS assets by using UV scanner and counterfeit detector pens to prevent the acceptance of counterfeit bills</li><li>Confirm guest experience was satisfactory and all needs were met during their visit; taking any corrective action necessary,prior to conclusion of the guest experience, to guarantee their satisfaction</li><li>Adhere to The Green Solution security protocol and promotes safety for self, patron and coworkers</li><li>Responsible for motivating Retail Associates and ensuring specific sales, guest-satisfaction, and compliance goals are met by</li><li>designated timelines</li><li>Assign day-to-day tasks to Retail Associates on the sales floor and in production areas, and oversee performance quality;</li><li>Report Retail Associate performance quality and concerns to Manager(s) on Duty</li><li>Monitor lunch schedules of Retail Associate staff and holds staff accountable for maintaining an orderly rotation of staff on sales floor</li><li>Properly communicates concerns of patrons or employees to Management</li><li>Communicate inventory concerns and identifies out-of-stock products and relays that information to the Lead CSR Support and Management, if needed</li><li>Maintain facility, by ensuring cash registers, barcode readers, and all other equipment in good, working order</li><li>All other job duties as assigned</li></ul><p><b>Qualifications</b></p><p><i>Education</i></p><ul><li>High School diploma or General Education Development (GED) required</li><li>College degree in any field of study preferred; Priority given to candidates with experience or study emphasis in biology,medicine, horticulture, agriculture, business, management or hospitality</li></ul><p><i>Training</i></p><ul><li>Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division</li><li>(MED); Colorado Department of Public Health and Environment (CDPHE), and Health Insurance Portability and Accountability Act (HIPAA), and TGS Management</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>Excellent computer, mathematical, language, and reasoning skills</li><li>Bilingual skills a plus</li><li>Management and leadership experience</li><li>Customer service experience</li></ul><p><b>Preferred Skills &amp; Experience</b></p><ul><li>Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements</li><li>Previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities</li><li>Retail, operations and/or sales experience a plus; Experience working or volunteering in a library beneficial</li><li>Minimum of one-year call center, retail, sales, hospitality, customer service or banking-industry experience</li><li>High-level critical thinking, attention to detail, mathematical, language and reasoning skills</li><li>Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling</li><li>Type 50+ WPM; Bilingual skills a plus</li></ul><p><b>Other Requirements</b></p><p><i>Physical Requirements</i></p><ul><li>Must be able to individually lift up to 25 lbs.</li><li>Must be able to work in an indoor environment with known allergens</li><li>Must be able to sit, stand, stoop, crouch, reach, and lift for long periods of time</li></ul><p>**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions**</p><p><i>Work Requirements</i></p><ul><li>Must be able to work in a retail environment with moderate to loud noise level</li><li>Must be able to work off-site in retail facility with moderate to loud noise level and changing working conditions;</li><li>May require use of safety equipment or personal protective equipment, as needed</li><li>May be requested to work overtime as business demands required</li><li>Must be able to acquire MED Key badge prior to beginning employment</li></ul><p><b>Travel Requirements</b></p><ul><li>Occasionally requires local travel, as needed</li></ul><p>**TGS Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics**</p><p>Job Type: Full-time</p><p>Pay: $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekends</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>License/Certification:</p><ul><li>MED Badge (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"The Green Solution","logoUrl":"/logos/the-green-solution-df027aa9d979401f3be1a2a2fadd67ca.png"},"location":{"country":"United States","address":"Denver, CO 80221","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/the-green-solution/key-lead-federal/9a05677b600794b25dcc1340f10c2bb9","title":"Key Lead (Federal)","hash":"9a05677b600794b25dcc1340f10c2bb9","postingUrl":"https://www.indeed.com/job/key-lead-federal-630841e46ec80c71"},{"employmentType":"Part-time","postedOn":"10 days ago","description":"<div><p><b>Responsibilities </b></p><p><b>**Key-Holder**</b></p><ul><li>Greet and Check-in customers as they enter</li><li>Verification of customer ID and cannabis card status</li><li>Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</li><li>Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</li><li>Dispense medication and collect payment via POS register (cash, debit, etc)</li><li>Maintain strict controls on product, cash, and patient data at all times</li><li>Stay current with latest industry and product knowledge</li><li>Support all marketing and sales efforts of the company to ensure sales goals are met</li><li>Perform other regular duties related to maintaining a safe and clean retail store environment as needed</li></ul><p><b>Qualifications</b></p><ul><li>Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience. .</li><li>Prior keyholder experience preferred.</li><li>High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</li><li>Applicants must be 21 years or older.</li></ul><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p><i>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.</i></p><p>Job Type: Part-time</p><p>Pay: $14.00 - $16.00 per hour</p><p>Schedule:</p><ul><li>Day shift</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Company's website:</p><ul><li>www.vidacann.com</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>COVID-19 Precaution(s):</p><ul><li>Personal protective equipment provided or required</li><li>Plastic shield at work stations</li><li>Social distancing guidelines in place</li><li>Sanitizing, disinfecting, or cleaning procedures in place</li></ul></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Cape Coral, FL 33904","city":"Cape Coral","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate-shift-lead/2645c18789770c3baa329b74b93449a7","title":"Customer Service Associate/Shift Lead","hash":"2645c18789770c3baa329b74b93449a7","postingUrl":"https://www.indeed.com/job/customer-service-associateshift-lead-5a7ba10a24a617f7"},{"postedOn":"8 days ago","description":"<div><div><p>Urbn Leaf, the new standard in cannabis dispensaries, is looking for a <b>Shift Lead</b> to join our team at our retail location in <b>Seaside, CA. </b>If you're friendly, love to lead and develop teams, and are knowledgeable about all things cannabis - we are looking for you!</p><p><b>Job Title: </b>Dispensary Shift Lead</p><p><b>Reports to: </b>General Manager and Assistant Managers</p><p><b>Position Summary:</b></p><p>Our Shift Leads are responsible for the day to day operations and performance of the retail staff. Most time will be spent on maintaining the presentation of the store and team, and ensuring guests receive high quality service while upholding the Urbn Leaf brand standards and expectations. Shift Leads help to run the store during hours of operation under the direction of the Assistant Manager and General Manager.</p><p><b>Duties and Responsibilities:</b></p><p>Responsibilities include, but are not limited to:</p><ul><li>Oversee dispensary team including but not limited to: reception, budtenders, budbacks, security, etc.</li><li>Ensure time is effectively spent overseeing team and guest experience.</li><li>Ensure all technology platforms are updated with our most current information (specials, events, marketing materials)</li><li>Ensure all staff is on time, well-groomed and in clean uniforms</li><li>Handle all returns, exchanges and employee purchases</li><li>Ensure that Inventory Controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given</li><li>Ensure all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning</li><li>Meet with management team to ensure proper follow-up on all action items and address any personnel issues</li><li>Report all relevant operational information to General Manager</li><li>Handle customer issues and concerns in a professional and effective manner</li><li>Partner with Human Resources to ensure the venue is compliant with all pertinent employee rules and regulations</li><li>Execute marketing efforts as directed by the Marketing team</li><li>Ensure proper ambiance and cleanliness within venue at all times</li><li>Ensure that the Urbn Leaf brand is always properly represented</li><li>Train and develop employees from within</li><li>Work with management team to create and implement staff incentive programs to increase level of service, promote upselling, and enhance staff morale</li><li>Read industry publications to keep up-to-date on trends</li><li>Assist in creating and implementing policies and procedures that will enhance customer service</li><li>Enforce all policies and procedures of venue and the company</li><li>Manage floor to ensure staff is on task at all times</li><li>Perform any other duties and projects assigned by Senior Management</li></ul><p><b>Qualifications:</b></p><ul><li>Must be 21 years of age or older</li><li>Minimum 1 year of dispensary or retail management experience</li><li>Must be able to input and access information in the POS system, delivery systems, marketing outlets, computers, etc.</li><li>Must be comfortable learning new skills</li><li>Must have a hands-on, proactive management style</li></ul><p><b>Skills and Attitudes:</b></p><p>Must be motivated, hard-working, and passionate. This position requires someone who is a strong leader with the ability to handle multiple tasks and responsibilities.</p><ul><li>Must have ability to:</li><ul><li>Perform all job functions with attention to detail, speed and accuracy</li><li>Prioritize and organize</li><li>Be a clear thinker, remain calm, and resolve problems using good judgment</li><li>Lead by example and ensure that your team executes the game plan laid out for them</li><li>Understand guest service needs</li><li>Work cohesively as a team with co-workers</li><li>Direct staff performance and follow up with corrective action as needed</li></ul></ul><p><b>Education:</b></p><p>Must have one or more of the following:</p><ul><li>High School diploma or equivalent</li></ul><p><b>Certificates, Licenses, and Registrations:</b></p><ul><li>Valid CA identification/proof of residence</li></ul><p><b>Physical Requirements:</b></p><ul><li>Must be able to stand/walk for up to 6 hours at a time</li><li>Must be able to sit for up to 8 hours at a time</li><li>Must be able to lift at least 50 pounds safely and properly</li><li>Ability to work in a stressful, fast-paced environment</li><li>Must be able to work days, nights, holidays and weekends</li></ul><p><b>Environmental Conditions</b></p><ul><li>Occasionally small and/or enclosed spaces.</li></ul><p><b>Equal Employment Opportunity Policy</b></p><p>Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at [email protected]</p></div><p></p></div>","company":{"companyType":"Private/Established","name":"Urbn Leaf","logoUrl":"/logos/urbn-leaf-aac608ef8f930f6e8dcfcc7c9137ab91.png"},"location":{"country":"United States","address":"Seaside, CA","city":"Seaside","stateProvince":"CA"},"frontendLink":"/job-posting/urbn-leaf/shift-lead/c7160394c9d1d4247edcbadf69dab333","title":"Shift Lead","hash":"c7160394c9d1d4247edcbadf69dab333","postingUrl":"https://www.indeed.com/job/shift-lead-ff1918b8cdcd58fb"},{"employmentType":"Full-time","postedOn":"13 days ago","description":"<div><p>Quick Apply Full-time 3 hours ago Full Job Description Summary The Key Lead Retail Associate is primarily responsible for providing assistance and leadership to other Retail Managers and Associates through supporting managerial staff selecting appropriate marijuana products for patrons. The Key Lead Retail Associate will support Management by opening and closing the store, counting drawers, unregulated and regulated product allocation and over sight of the productivity of the sales floor. The Key Lead Retail Associate assures product quality, customer satisfaction, employee morale, and also processes returned merchandise while conducting day-to-day operations within the facility. Essential Duties and Responsibilities Maintain a friendly, courteous, and compassionate demeanor at all times Adhere to company mission statement and core values, while maintaining high ethical standards and professionalism Provide outstanding, accurate customer service to patrons by answering questions and/or appropriately directing concerns to Management, if necessary Provide tour of dispensary sales floor, making product recommendations to patrons Responsible for actively listening and making appropriate product recommendations to patrons based on ongoing research of strains, cannabinoids and vendor-produced products Maintain knowledge of all products and accessories for sale in the dispensary Utilize well-versed knowledge of cannabinoids and how they affect the body Retain thorough and comprehensive knowledge of company policy, discounts, coupons and promotions Promote benefits of membership to medical patients and inform retail patrons of current sales and promotions Understand potency, contaminant and homogeneity testing; able to explain testing benefits to patron Preserve The Green Solution exchange policy, manufacturer warranties, and how to facilitate guest merchandise returns to Management Maintains knowledge of all strains of cannabis, edibles, concentrates, pre-rolls and accessories for sale in the dispensary Monitor and enter patron orders into POS system Retains thorough and comprehensive knowledge of guest services, patient benefits, potency, contaminant and homogeneity testing procedures and benefits, sales, discounts and promotions, product pricing, TGS policy and procedure, MED regulations, HIPPA compliance, CDPHE rules, all functions of operations, and acts as a resource for all onsite staff members Resolve any POS issue a patron or Retail Associate may have at the register Abide by product handling procedures, including safety and health policies, auditing inventory, stocking, product storage, and monitoring packaging and labeling standards Ensure compliance, security and health standards are met at all times Maintain cleanliness and organization of store for all areas of the facility. Including, stocking retail items and supplies, sweeping and mopping and sanitizing restrooms Update online menus and information daily through MotaWorks, per Management instruction Answer phone with scripted greeting, provides customer service, and accepts TGS Express or Call-Ahead orders Verify accuracy of orders placed by patrons. Verify correct use of MED-required packaging and labeling, according to The Green Solution policy, at the time of sale Operate cash register by using barcode scanner, computer-based POS system, and cash drawer to process transactions Ensure appropriate change is available for each register (Verify Policy with Tracey or Lou) Accurately process transactions and ensure all patrons are issued a receipt Protect TGS assets by using UV scanner and counterfeit detector pens to prevent the acceptance of counterfeit bills Confirm guest experience was satisfactory and all needs were met during their visit; taking any corrective action necessary,prior to conclusion of the guest experience, to guarantee their satisfaction Adhere to The Green Solution security protocol and promotes safety for self, patron and coworkers Responsible for motivating Retail Associates and ensuring specific sales, guest-satisfaction, and compliance goals are met by designated timelines Assign day-to-day tasks to Retail Associates on the sales floor and in production areas, and oversee performance quality; Report Retail Associate performance quality and concerns to Manager(s) on Duty Monitor lunch schedules of Retail Associate staff and holds staff accountable for maintaining an orderly rotation of staff on sales floor Properly communicates concerns of patrons or employees to Management Communicate inventory concerns and identifies out-of-stock products and relays that information to the Lead CSR Support and Management, if needed Maintain facility, by ensuring cash registers, barcode readers, and all other equipment in good, working order All other job duties as assigned Qualifications Education High School diploma or General Education Development (GED) required College degree in any field of study preferred; Priority given to candidates with experience or study emphasis in biology,medicine, horticulture, agriculture, business, management or hospitality Training Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), and Health Insurance Portability and Accountability Act (HIPAA), and TGS Management Required Skills &amp; Experience Excellent computer, mathematical, language, and reasoning skills Bilingual skills a plus Management and leadership experience Customer service experience Preferred Skills &amp; Experience Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements Previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities Retail, operations and/or sales experience a plus; Experience working or volunteering in a library beneficial Minimum of one-year call center, retail, sales, hospitality, customer service or banking-industry experience High-level critical thinking, attention to detail, mathematical, language and reasoning skills Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling Type 50+ WPM; Bilingual skills a plus Other Requirements Physical Requirements Must be able to individually lift up to 25 lbs. Must be able to work in an indoor environment with known allergens Must be able to sit, stand, stoop, crouch, reach, and lift for long periods of time Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions Work Requirements Must be able to work in a retail environment with moderate to loud noise level Must be able to work off-site in retail facility with moderate to loud noise level and changing working conditions; May require use of safety equipment or personal protective equipment, as needed May be requested to work overtime as business demands required Must be able to acquire MED Key badge prior to beginning employment Travel Requirements Occasionally requires local travel, as needed TGS Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics Job Type: Full-time Pay: $16.00 per hour Benefits: 401(k) 401(k) matching Health insurance Paid time off Schedule: 8 hour shift Holidays Monday to Friday Night shift Weekends Supplemental Pay: Tips Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Preferred) License/Certification: MED Badge (Preferred) Work Location: One location Benefit Conditions: Waiting period may apply Work Remotely: No COVID-19 Precaution(s): Personal protective equipment provided or required Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place Quick Apply</p></div>","company":{"website":"tgscolorado.com","companyType":"Private/Established","name":"The Green Solution","logoUrl":"/logos/the-green-solution-df027aa9d979401f3be1a2a2fadd67ca.png"},"location":{"country":"United States","address":"Denver, CO","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/the-green-solution/federal-key-lead/900bd1e1e21f1af15d533dc0b65f65d5","title":"Federal Key Lead","hash":"900bd1e1e21f1af15d533dc0b65f65d5","postingUrl":"https://denver-co.geebo.com/jobs-online/view/id/841701817-federal-key-lead-/"},{"employmentType":"Full-time","postedOn":"14 days ago","description":"<div><p><b>Chat Specialist Team LeadDescriptionJob Title:</b></p><p><b>Chat Specialist Team Lead - FloridaDepartment:</b></p><p><b>Call CenterReports to:</b></p><p><b>Call Center Assistant ManagerFLSA Status:</b></p><p><b>Regular- Non-ExemptSalary:</b></p><p>Based on ExperienceRole Summary The position of Chat Specialist Team lead is a specialty role requiring adaptability as well as a strong understanding of our system's design and functions.</p><p>This position requires strong multitasking abilities.</p><p>A strong Team Lead can prioritize multiple tasks to ensure they are completed effectively and on time.</p><p>Strong written and interpersonal communication skills are a trademark to this position.</p><p>Chat Specialty Team Leads are knowledgeable of the industry and organizational procedures as well as exemplify leadership and Trulieve's values.</p><p>They lead their team through example as well as through effective coaching and communicationKey Duties and ResponsibilitiesResponds to all communications in a timely, efficient, and professional manner.Anticipate escalations and take over chats/calls when neededKeep management informed on issues and problemsEnsure adherence to policies for attendance, established procedures etc.Assist with chats when queue is highCommunicate escalations with dispensaries and dispensary managementStay up to date in Team Chats and communicate information to the chat floorMaintains expert-level knowledge on the Trulieve product catalog as well as the latest changes in the Florida Medical Marijuana Program.Special projects given by the Chat Operations Specialty LeadDetailed system knowledge and troubleshooting knowledgeLead by example and build and maintain relationships with Chat Specialists, patients, and Call Center Leadership.Ensures confidentialityFollows all Policy and Procedure as instructedReports and addresses actions and behaviors that falls outside of Trulieve's goals and standards of conductProvides and schedules feedback meetings for Chat SpecialistsMonitors daily, weekly, and monthly KPI reportsWorks directly with the Chat Operations Specialty lead and CSCAMMonitors trends and develops strategies to correct negative trendsUpholds company Vision, Mission, Values, and standards of service to guarantee quality performance.Position RequirementsSKILLS, EDUCATION, AND QUALIFICATIONSHigh School Diploma or equivalentMinimum of 1-2 years of experience in Chat/Communication based roleMinimum 2-3 years Management experience preferredHighly motivated, confident, and high-energy.Strong and engaging communicator, both verbally and in writingOrganized, responsible, and flexible in a fast-paced growth environment.</p><p>Adaptable to changing prioritiesBelief in relationship building and working as part of a team to achieve goals/resultsPossess strong interpersonal skills with a proven ability to communicate across different levels of an organizationStrongly self-motivated, to include studying and maintaining working knowledge of industry standards and trendsHaving working knowledge of basic computer operating systems (Microsoft Office i.e.</p><p>Word, Excel, PowerPoint, Access) and CRM'sMust possess the mental and physical capacities necessary to perform the job dutiesMust possess a valid driver's license and a clear driving recordMust be able to pass a level 1 and level 2 background check and drug screeningMust be at least 21 years of agePHYSICAL DEMANDS, WORK ENVIRONMENT AND ADDITIONAL CONDITIONSMust be able to work seated at workstation for extended periods of time.</p><p>Must be able to see and hear, or use prosthetics, that will enable these senses to function adequately to ensure requirements of this position can be fully met.</p><p>Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient base that we respectively serve.</p><p>To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients which may exhibit opportunities to assess the situation and apply meaningful service.</p><p>In addition, must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve's objective in serving our patient base with excellent customer service.OTHER REQUIREMENTS40 hours weekly with flexible hours depending on company needs.</p><p>Must be available to work evenings, weekends, and holidays.ShiftVarious Shifts PositionChat Specialist Team Lead DivisionTrulieve, INC Number of Openings2 Req NumberCAL-21-00017 Open Date3/23/2021 LocationCall Center EOE StatementWe are an equal employment opportunity employer.</p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.</p><p>Payroll CodeNone Specified PayNone Specified EmailNone Specified EmpI9DateNone Specified I-9 StatusNone Specified VisaNumberNone Specified Visa TypeNone Specified VisaExpiresNone Specified SuperVFlgNone Specified HoursPerWkNone Specified Compensation Plan IdNone Specified supervisorUIDNone Specified This position is currently accepting applications</p></div>","company":{"website":"trulieve.com","companyType":"Public/Established","name":"Trulieve Cannabis","logoUrl":"/logos/trulieve-1d76a294c42e35e1fad949d6f74742d9.png"},"location":{"country":"United States","address":"Clearwater, FL","city":"Clearwater","stateProvince":"FL"},"frontendLink":"/job-posting/trulieve-cannabis/chat-specialist-team-lead/417b9b0c719ca3a45654b49a8d8c8678","title":"Chat Specialist Team Lead","hash":"417b9b0c719ca3a45654b49a8d8c8678","postingUrl":"https://www.jobilize.com/amp/job/chat-specialist-team-lead-clearwater-trulieve-cannabis-united-states"},{"postedOn":"20 hours ago","description":"<div><div><h3><b>About Us</b></h3><p>Connected is one of the largest and fastest growing vertically integrated cannabis companies in California. We take pride in cultivating high end, designer strains that are lightyears ahead of anyone else in the industry. Our mission is to revolutionize the cannabis experience and become the first publicly traded cannabis company.</p><p>We have been breeding, growing and selling the best cannabis in the world since 2009. We have a combination of 10 years of leading industry experience and proprietary genetics with cutting-edge Silicon Valley technological approaches to cultivation has earned their flower the highest wholesale price in any major legal market. In 2017, Connected acquired the popular brand Alien Labs, known for its unique strains and streetwear-inspired merchandise. Today, Connected maintains a portfolio of proprietary top-shelf strains cultivated in state-of-the-art grow facilities in both California and Arizona and operates three Connected retail locations throughout Northern California.</p><p>We currently have 300+ employees across ten locations and we are in a high growth phase expanding rapidly. If you are interested in joining a world class team and working in an exciting new industry with a leader in genetics, innovation, career opportunities and growing practices, we encourage you to apply!</p><br /><p></p><h3><b>About the Job</b></h3><p>The position of Store Team Lead (Manager in Training) is responsible for supervising, managing and motivating team members daily. This position prioritizes a focus on long term growth and development within our exceptional organization and the cannabis community. The Store Team Lead (MIT) is a first level Supervisor, who are passionate about excellent customer service, consistent communication skills, teamwork and driving maximum results; takes initiative in being action oriented in order to keep frontline operations running smoothly and collaborate for solutions to issues that arise.<br /></p><p></p><h3><b>What You Will Do</b></h3><ul><li>Open and close the store as needed</li><li>Oversees the Front Desk staff and ensures they are supported to answer phone calls, as well as promptly return voicemails and email</li><li>Able to assist in a wide range of customer questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory</li><li>Supervise sales activities of all budtenders and ensures an exceptional customer service environment.</li><li>Assist with the scheduling of training of new employees while providing guidance to new hire mentors</li><li>Manage and delegate duties and responsibilities to staff when in the MOD segment</li><li>Uphold inventory best practices and work closely with the Inventory Manager and inventory team</li><li>Manage cash handling and registers daily</li><li>Protect guest, staff, and assets from injury damage, or theft through prevention and rapid response</li><li>Understand the protocol for major incidents, emergencies, natural disasters and crises and how to handle as they occur</li><li>Maintain and enforce compliance SOP's to ensure they are in 100% compliance with all applicable authorities and requirements</li><li>Be a resource for Product Specialists for product knowledge and resolving customer issues</li><li>Enhance the store's reputation by ensuring the business does not suffer negatively in any manner</li><li>Stay abreast of all cannabis industry-specific legislation, actions, and enforcement</li><li>Build trust with team members and brand partners</li><li>Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability</li><li>Represent the company at community functions and meetings always maintaining professionalism and respect</li><li>Attend meetings as necessary</li><li>Ensure dispensary compliance with internal, local and state regulations</li><li>Maintain a positive work environment conducive to trust and respect</li><li>Use discretion with sensitive and confidential security and business information</li><li>Maintains the strictest confidentiality in compliance with HIPAA guidelines</li><li>Perform other related work as required</li></ul><h3><b>What We Are Looking For</b></h3><ul><li>Minimum age of 21 years or older and pass a criminal background check.</li><li>Experience working in Retail Management preferred (1-year minimum)</li><li>Experience working in Customer Service (3 years minimum)</li><li>Experience working in the cannabis industry highly desirable</li><li>Experience working in medical services/health &amp; wellness industry highly desirable</li><li>Bachelor's Degree or equivalent in professional and life experience</li><li>Must be authorized to live and work in the U.S.</li><li>Must be able to pass a criminal background check</li><li>Must be at least 21 years old</li><li>Must speak/write English proficiently</li><li>Proven ability to manage teams effectively and ensure excellence in training and performance</li><li>Possess personal knowledge of the medicinal effects of cannabis and cannabis products</li><li>Excellent customer service and communication skills</li><li>Basic math skills and ability to make sound financial decisions</li><li>Basic computer and information technology skills</li><li>Proficiency in Microsoft Office Suite (Word, Excel)</li><li>Basic abilities in Adobe Creative Suite (Photoshop, InDesign)</li><li>Exceptional conflict resolution, de-escalation and communication skills</li><li>Demonstrated passion to serve the medical cannabis community and local neighborhoods</li><li>Ability to adhere to the highest customer service with staff and the public at all times</li><li>Ability to maintain high standards in a fast-paced, constantly evolving environment</li><li>Ability to communicate clearly and effectively in all situations</li><li>Possess a high level of organization, patience, and flexibility</li></ul><p><b>Physical Requirements/Work Environment:</b></p><ul><li>Must be able to lift up to a maximum of 50 lbs. occasionally without assistance or 100 lbs. with assistance.</li><li>Regularly required to perform carrying, grasping, lifting, walking, standing, some bending/crouching, stooping, stretching, talking, hearing, seeing and repetitive motions.</li><li>Must be able to stand for extended periods of time while maintaining focus.</li><li>Able to be in varying temperature and humidity environmental conditions</li><li>Must not be allergic to or have a fear of insects.</li><li>Work is performed in a fast-paced cannabis grow location.</li></ul><p></p><h3><b>Why Connected?</b></h3><p>Connected is an exciting, innovative workplace with an inclusive culture that offers rare career opportunities, and a chance to make a real-world impact in a new start-up industry! We are looking for exceptional people to join our team as we transition into the next phase of our business ventures and become a leader in the cannabis industry.</p><ul><li>Competitive Pay and Stock Options</li><li>401 (k), Medical, Dental, Vision, Employee Assistance Program</li><li>PTO, Flexible Schedules, Work-Life Balance</li><li>Career Growth and Internal Advancement Opportunities</li><li>Chance to work in an exciting new start-up industry with awesome people!</li></ul></div></div>","company":{"name":"Connected Internal"},"location":{"country":"United States","address":"Stockton, CA","city":"Stockton","stateProvince":"CA"},"frontendLink":"/job-posting/connected-internal/store-lead/6276f2020393fd774ee1387db81b4e09","title":"Store Lead","hash":"6276f2020393fd774ee1387db81b4e09","postingUrl":"https://www.indeed.com/job/store-lead-037e02f87d863259"},{"postedOn":"19 hours ago","description":"<div><div><p><b>Everyone is welcome here</b>. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.<br /><br />So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.</p><h3><b>IN A NUTSHELL…</b></h3><p>The Lead Guide provides exceptional service and a high-quality experience for the Surterra Wellness customer. In addition, the successful candidate must bring a positive presence, creating a collaborative work environment on the sales floor and provide excellent service to meet and exceed the stores financial goals.</p><p>In addition, the Lead Guide will act as the stores Training Ambassador and assist with new employee, new launch and continued education and skill development of the team. Finally, the Lead Guide will assume the role of Manager on Duty as needed and be responsible for operational task follow through, opening, closing, banking and security of the store.</p><p>This role is with Surterra Wellness<i>, </i>one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.</p><h3><b>WHAT YOU WILL BE DOING</b></h3><ul><li>Prioritize time and energies in store to join the staff on the selling floor; coaching and developing the team; and leading by example.</li><li>Positive representative of the Surterra Wellness brand delivering the full Surterra Wellness customer service experience, catering to the customers' needs.</li><li>Work in collaboration with Manager to enhance company culture by celebrating training successes and encouraging continued education through positive reinforcement and team building.</li><li>Develops knowledge of trends in industry to provide the best service possible and share with the team.</li><li>Responds to all customer concerns and acts when necessary to resolve conflicts.</li><li>Serves as a role-model and resource for store staff concerning products and services, policies and procedures, industry news, and changes in regulations.</li><li>Fulfill Manager on Duty responsibilities, including all opening and closing responsibilities, banking responsibilities, managing down time to be productive, maintaining cleanliness standards</li><li>Must adhere to all company policies and procedures. Immediately report any variances to a Manager or the HR team.</li><li>Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State of Florida Office of Compassionate Use.</li><li>Maintain caregiver paperwork in accordance with the State of Florida, maintain tracking in system and communicating changes to physicians.</li><li>Completes opening and closing responsibilities accurately and efficiently and ensures cash handling standards are met and company funds are secured.</li><li>Assists in execution of visual displays, merchandising and marketing standards ensuring the store is consistently replenished.</li><li>Assists in the preparation and completion of accurate physical inventory as assigned.</li><li>Assists with non-sell tasks as assigned by Management and as part of the daily responsibilities.</li><li>Use the POS accurately and train all Guides on POS in addition to other operational tasks.</li><li>Arrives to work on time and consistently follows the Surterra Wellness personal appearance guidelines.</li><li>Follows all safety and emergency procedures.</li><li>Contributes to a productive and dynamic environment by connecting with employees, customers, and the community.</li><li>Acts with professionalism and respect in all interactions with customers, co-workers, Manager and team, and always ensuring customer service standards are met and prioritized and the sales floor is a welcoming environment.</li><li>Closely monitor, educate, and coach all new team members during their first two weeks.</li><li>Provide coaching and education to all team members on product and cannabis knowledge.</li><li>Provide training to ensure all store processes align with SOP's and safe practices.</li><li>Collaborate with Managers to evaluate and review strengths and opportunities for new and existing team members. Assist Managers in developing a plan to improve performance.</li><li>Provide information to Manager regarding team completion of assigned GZ courses.</li><li>Provide feedback to Training Team and make recommendations for future development and/or current program improvement.</li><li>Perform additional duties as assigned.</li></ul><h3><b>EXPERIENCE AND SKILLS YOU'LL BRING</b></h3><ul><li>2 years retail experience, previous sales experience (Required)</li><li>Excellent customer service, communication and organizational skills</li><li>Ability to multi-task and build relationships</li><li>Flexibility and the ability to handle change in a positive manner</li><li>Demonstrated ability to support business growth and exhibit professional behavior</li><li>Have and maintain flexible availability.</li><li>Must have open flexibility to work during peak traffic times including evenings, weekends and holidays.</li><li>Age 21 or over (Required)</li><li>High School Diploma or equivalent (Required)</li><li>Valid Government-Issued Photo ID (Required)</li></ul><h3><b>YOU WILL BE SUCCESSFUL IF YOU…</b></h3><ul><li>Are self-motivated; micro-managing isn't fun for anyone</li><li>Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</li><li>Can work fast and be flexible; our industry is always changing</li><li>Play nice with others; we collaborate with each other a lot</li><li>Think creatively; sometimes, the \"traditional\" solution isn't the best one</li></ul><h3><b>WHAT YOU GET</b></h3><ul><li>Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs</li><li>Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</li><li>Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</li><li>Employee discount</li><li>Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</li></ul><h3><b>PHYSICAL REQUIREMENTS</b></h3><ul><li>Able to lift, push and pull up to 50 pounds</li><li>Able to stand on your feet for up to 8 hours</li></ul><p><b>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</b></p><p><b>Our Vision</b> – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p><b>Our Mission</b> – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p><b>Our Values – </b>Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p><i>We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</i></p></div></div>","company":{"companyType":"Private/Established","name":"Parallel","logoUrl":"/logos/parallel-6507c8e6e2f4ba7e54c88fe04e9572c2.jpeg"},"location":{"country":"United States","address":"Fort Myers, FL","city":"Fort Myers","stateProvince":"FL"},"frontendLink":"/job-posting/parallel/full-time-lead-guide-retail-sales-associate-ft-myers/d3e37118f3b29974349232e530ab6f7d","title":"Full Time Lead Guide (Retail Sales Associate) (Ft. Myers)","hash":"d3e37118f3b29974349232e530ab6f7d","postingUrl":"https://www.indeed.com/job/full-time-lead-guide-retail-sales-associate-ft-myers-5cc37ce04133cf21"},{"postedOn":"17 days ago","description":"<div><div><p><b>Our Story</b></p><p>MedMen is North America's leading cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen and The MedMen Foundation at www.medmen.com</p><p><b>Job Summary</b></p><p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p><p><b>Essential Functions</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</li><li>Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.</li><li>Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</li><li>Assist store leaders with executing business initiatives in an effective and efficient manner</li><li>Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</li><li>Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</li></ul><p>(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p><p><b>Basic Qualifications</b></p><ul><li>Minimum 21 years of age</li><li>Minimum 3 years leadership experience with customer service in retail.</li><li>Demonstrated ability to achieve individual selling goals and metrics.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Associate degree.</li><li>Sales experience.</li><li>Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</li><li>Dispensary-related experience a plus.</li><li>Must be able to provide exemplary customer service and represent the business with pride.</li><li>Creative, smart, and driven, an innovator who is business minded</li><li>Communication Proficiency</li><li>Confident and acts with the upmost integrity</li><li>Highly flexible with the ability to adapt to different situations</li><li>Personal Effectiveness/Credibility</li><li>Provide exceptional knowledge</li><li>HR Expertise</li><li>Global &amp; Cultural Awareness</li></ul><p><b>Supervisory Responsibility</b><br /><br />This person is directly responsible for leading the Hospitality team.</p><p><b>Working Conditions</b></p><p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p><p><b>Physical Requirements</b><br /><br />While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p><p><b>Travel Requirements<br /></b><br /></p><p>This position may require travel.</p><p><b>Other Duties</b><br /><br />Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p><b>Work Authorization/Security Clearance</b></p><p>There is no visa or H-1B sponsorship.</p><p><b>MedMen Is An Equal Opportunity Employer: </b>We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.</p></div></div>","company":{"companyType":"Public/Established","name":"MedMen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"West Palm Beach, FL","city":"West Palm Beach","stateProvince":"FL"},"frontendLink":"/job-posting/medmen/hospitality-lead/a27867ad22899ebd39d86f05ea652a13","title":"Hospitality Lead","hash":"a27867ad22899ebd39d86f05ea652a13","postingUrl":"https://www.indeed.com/job/hospitality-lead-2979e41fc1275203"},{"postedOn":"2 days ago","description":"<div><div><p><b>Everyone is welcome here</b>. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.<br /><br />So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.</p><h3><b>IN A NUTSHELL…</b></h3><p>The Lead Guide provides exceptional service and a high-quality experience for the Surterra Wellness customer. In addition, the successful candidate must bring a positive presence, creating a collaborative work environment on the sales floor and provide excellent service to meet and exceed the stores financial goals.</p><p>In addition, the Lead Guide will act as the stores Training Ambassador and assist with new employee, new launch and continued education and skill development of the team. Finally, the Lead Guide will assume the role of Manager on Duty as needed and be responsible for operational task follow through, opening, closing, banking and security of the store.</p><p>This role is with Surterra Wellness<i>, </i>one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.</p><h3><b>WHAT YOU WILL BE DOING</b></h3><ul><li>Prioritize time and energies in store to join the staff on the selling floor; coaching and developing the team; and leading by example.</li><li>Positive representative of the Surterra Wellness brand delivering the full Surterra Wellness customer service experience, catering to the customers' needs.</li><li>Work in collaboration with Manager to enhance company culture by celebrating training successes and encouraging continued education through positive reinforcement and team building.</li><li>Develops knowledge of trends in industry to provide the best service possible and share with the team.</li><li>Responds to all customer concerns and acts when necessary to resolve conflicts.</li><li>Serves as a role-model and resource for store staff concerning products and services, policies and procedures, industry news, and changes in regulations.</li><li>Fulfill Manager on Duty responsibilities, including all opening and closing responsibilities, banking responsibilities, managing down time to be productive, maintaining cleanliness standards</li><li>Must adhere to all company policies and procedures. Immediately report any variances to a Manager or the HR team.</li><li>Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State of Florida Office of Compassionate Use.</li><li>Maintain caregiver paperwork in accordance with the State of Florida, maintain tracking in system and communicating changes to physicians.</li><li>Completes opening and closing responsibilities accurately and efficiently and ensures cash handling standards are met and company funds are secured.</li><li>Assists in execution of visual displays, merchandising and marketing standards ensuring the store is consistently replenished.</li><li>Assists in the preparation and completion of accurate physical inventory as assigned.</li><li>Assists with non-sell tasks as assigned by Management and as part of the daily responsibilities.</li><li>Use the POS accurately and train all Guides on POS in addition to other operational tasks.</li><li>Arrives to work on time and consistently follows the Surterra Wellness personal appearance guidelines.</li><li>Follows all safety and emergency procedures.</li><li>Contributes to a productive and dynamic environment by connecting with employees, customers, and the community.</li><li>Acts with professionalism and respect in all interactions with customers, co-workers, Manager and team, and always ensuring customer service standards are met and prioritized and the sales floor is a welcoming environment.</li><li>Closely monitor, educate, and coach all new team members during their first two weeks.</li><li>Provide coaching and education to all team members on product and cannabis knowledge.</li><li>Provide training to ensure all store processes align with SOP's and safe practices.</li><li>Collaborate with Managers to evaluate and review strengths and opportunities for new and existing team members. Assist Managers in developing a plan to improve performance.</li><li>Provide information to Manager regarding team completion of assigned GZ courses.</li><li>Provide feedback to Training Team and make recommendations for future development and/or current program improvement.</li><li>Perform additional duties as assigned.</li></ul><h3><b>EXPERIENCE AND SKILLS YOU'LL BRING</b></h3><ul><li>2 years retail experience, previous sales experience (Required)</li><li>Excellent customer service, communication and organizational skills</li><li>Ability to multi-task and build relationships</li><li>Flexibility and the ability to handle change in a positive manner</li><li>Demonstrated ability to support business growth and exhibit professional behavior</li><li>Have and maintain flexible availability.</li><li>Must have open flexibility to work during peak traffic times including evenings, weekends and holidays.</li><li>Age 21 or over (Required)</li><li>High School Diploma or equivalent (Required)</li><li>Valid Government-Issued Photo ID (Required)</li></ul><h3><b>YOU WILL BE SUCCESSFUL IF YOU…</b></h3><ul><li>Are self-motivated; micro-managing isn't fun for anyone</li><li>Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</li><li>Can work fast and be flexible; our industry is always changing</li><li>Play nice with others; we collaborate with each other a lot</li><li>Think creatively; sometimes, the \"traditional\" solution isn't the best one</li></ul><h3><b>WHAT YOU GET</b></h3><ul><li>Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs</li><li>Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</li><li>Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</li><li>Employee discount</li><li>Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</li></ul><h3><b>PHYSICAL REQUIREMENTS</b></h3><ul><li>Able to lift, push and pull up to 50 pounds</li><li>Able to stand on your feet for up to 8 hours</li></ul><p><b>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</b></p><p><b>Our Vision</b> – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p><b>Our Mission</b> – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p><b>Our Values – </b>Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p><i>We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</i></p></div></div>","company":{"companyType":"Private/Established","name":"Parallel","logoUrl":"/logos/parallel-6507c8e6e2f4ba7e54c88fe04e9572c2.jpeg"},"location":{"country":"United States","address":"Largo, FL","city":"Largo","stateProvince":"FL"},"frontendLink":"/job-posting/parallel/part-time-lead-guide-retail-sales-associate/2414eb066446e384b8867799941af66b","title":"Part - Time Lead Guide (Retail Sales Associate)","hash":"2414eb066446e384b8867799941af66b","postingUrl":"https://www.indeed.com/job/part-time-lead-guide-retail-sales-associate-95fc50effa169e33"}]