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Help Desk Technician II

Integrated Financial Holdings, Inc Raleigh, NC
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Description:


ABOUT INTEGRATED FINANCIAL HOLDINGS (IFH)

Integrated Financial Holdings, Inc. (OTCPK: IFHI) is a North Carolina-based financial services holding company, specializing in small business lending solutions and targeted bank deposit products to underserved verticals, such as hemp and CBD, with a focus on technology and collaborative investments. Through its six wholly owned subsidiaries (West Town Bank & Trust, West Town Insurance Agency Inc., Windsor Advantage, LLC, Glenwood Structured Finance, LLC, SBA Loan Documentation Services, LLC and Patriarch, LLC) the IFH family of companies employs nearly 140 people across more than 10 locations throughout the country. IFH holds a minority investment in two additional companies (RiskScout, Inc. and Dogwood State Bank) and recently established a joint venture with West Town Payments, LLC.

POSITION SUMMARY

The IT Help Desk Technician will provide first level support for all hardware and software including installation, configuration, maintenance, troubleshooting and support of all Bank devices. Provisions hardware/software, system access, and user accounts for new hires and terminations as well as completes, maintains, and organizes the required documentation.


ESSENTIAL FUNCTIONS & BASIC DUTIES

  • Configure, maintain, and troubleshoot all network functions and applications, including but not limited to:
    • Windows 7/8/10
    • Microsoft Windows Server 2008/2012
    • Active Directory/Group Policy, DNS, DHCP, Terminal Services
    • Office365 including Exchange Online, SharePoint Online, and Skype
    • Office 2013/2016
    • Bomgar
    • LogMeIn
    • Antivirus
    • Patch Management
    • Data backup/replication systems
    • Network access permissions
    • File and printer sharing
  • Provide first line hardware and software help desk support by communicating with the end users during and after issues are resolved to ensure a high level of customer service and satisfaction with our internal customers while maintaining excellent working relationships with our vendors and suppliers.
  • Communicate the status of issues with the IT Department and involving the Network Administrator, IT Manager, and/or EVP/Chief Operations Officer when appropriate.
  • Perform cleanup/filing/organizing of IT hardware/software inventories as needed.
  • Demonstrate a willingness and ability to learn new technologies.
  • Demonstrate initiative and resourcefulness when finding solutions to problems.
  • Perform ad hoc training of end users to help ensure the most efficient use of available technology systems and tools.
  • Maintain and update hardware and software inventories.
  • Responsible for adhering to and complying with all Bank policies and procedures, all applicable federal and state laws and regulatory guidance governing financial institutions as they relate to the Bank’s information technology hardware/software resources.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining a professional network and participating in professional organizations as opportunities, time and budget allows.
  • Protect the Bank’s technology assets and proprietary information by keeping all information learned on the job confidential.

ADDITIONAL RESPONSIBILITIES

  • Adheres specifically to all Bank policies and procedures, Federal and State regulations and laws.
  • Performs other duties as required.
. Requirements:

Required Education:

Associate’s degree required; IT certifications and/or 4-year degree preferred.


Required Knowledge:

  • Working knowledge and strong understanding of computer systems, mobile devices and other tech products.
  • Tech savvy with working knowledge of office automation products, databases, and core bank processing systems and ancillary products.
  • Microsoft MTA Certification preferred

Required Experience:

  • Minimum of seven years of experience in IT Support.
  • Experience within financial/banking industry preferred.

Required Skills:

  • Must be organized and detail oriented and have excellent communication skills.
  • Customer-oriented and cool tempered.
  • Ability to diagnose and resolve basic technical issues.

Physical Demands/Work Environment Requirements:

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must be able to sit, stand, stoop, and bend. Must have the ability to work the days and hours required to fulfill the essential functions of the position.

Mental Demands:

Learning, thinking, concentration, the ability to interact with others, the ability to exercise self-control, and the ability to work under pressure and meet strict deadlines. Must have the ability to make decisions and exercise discretion when necessary. Must be flexible and patient. Ability to work in a fast pace environment and manage multiple tasks with minimal supervision while delivering the highest level of service. Ability to solve practical problems and deal with a variety of situations simultaneously.

[{"postedOn":"7 days ago","description":"<div><div>Description:<p></p><p><b><br />ABOUT INTEGRATED FINANCIAL HOLDINGS (IFH)</b></p><p>Integrated Financial Holdings, Inc. (OTCPK: IFHI) is a North Carolina-based financial services holding company, specializing in small business lending solutions and targeted bank deposit products to underserved verticals, such as hemp and CBD, with a focus on technology and collaborative investments. Through its six wholly owned subsidiaries (West Town Bank &amp; Trust, West Town Insurance Agency Inc., Windsor Advantage, LLC, Glenwood Structured Finance, LLC, SBA Loan Documentation Services, LLC and Patriarch, LLC) the IFH family of companies employs nearly 140 people across more than 10 locations throughout the country. IFH holds a minority investment in two additional companies (RiskScout, Inc. and Dogwood State Bank) and recently established a joint venture with West Town Payments, LLC.</p><p><b>POSITION SUMMARY</b></p><p>The IT Help Desk Technician will provide first level support for all hardware and software including installation, configuration, maintenance, troubleshooting and support of all Bank devices. Provisions hardware/software, system access, and user accounts for new hires and terminations as well as completes, maintains, and organizes the required documentation.</p><p></p><p><b><br />ESSENTIAL FUNCTIONS &amp; BASIC DUTIES</b></p><ul><li>Configure, maintain, and troubleshoot all network functions and applications, including but not limited to:<ul><li>Windows 7/8/10</li><li>Microsoft Windows Server 2008/2012</li><li>Active Directory/Group Policy, DNS, DHCP, Terminal Services</li><li>Office365 including Exchange Online, SharePoint Online, and Skype</li><li>Office 2013/2016</li><li>Bomgar</li><li>LogMeIn</li><li>Antivirus</li><li>Patch Management</li><li>Data backup/replication systems</li><li>Network access permissions</li><li>File and printer sharing</li></ul></li><li>Provide first line hardware and software help desk support by communicating with the end users during and after issues are resolved to ensure a high level of customer service and satisfaction with our internal customers while maintaining excellent working relationships with our vendors and suppliers.</li><li>Communicate the status of issues with the IT Department and involving the Network Administrator, IT Manager, and/or EVP/Chief Operations Officer when appropriate.</li><li>Perform cleanup/filing/organizing of IT hardware/software inventories as needed.</li><li>Demonstrate a willingness and ability to learn new technologies.</li><li>Demonstrate initiative and resourcefulness when finding solutions to problems.</li><li>Perform ad hoc training of end users to help ensure the most efficient use of available technology systems and tools.</li><li>Maintain and update hardware and software inventories.</li><li>Responsible for adhering to and complying with all Bank policies and procedures, all applicable federal and state laws and regulatory guidance governing financial institutions as they relate to the Bank’s information technology hardware/software resources.</li><li>Update job knowledge by participating in educational opportunities, reading professional publications, maintaining a professional network and participating in professional organizations as opportunities, time and budget allows.</li><li>Protect the Bank’s technology assets and proprietary information by keeping all information learned on the job confidential.</li></ul><p><b>ADDITIONAL RESPONSIBILITIES</b></p><ul><li>Adheres specifically to all Bank policies and procedures, Federal and State regulations and laws.</li><li>Performs other duties as required.</li></ul>. Requirements:<p><b>Required Education:</b></p><p>Associate’s degree required; IT certifications and/or 4-year degree preferred.</p><p></p><p><b><br />Required Knowledge:</b></p><ul><li>Working knowledge and strong understanding of computer systems, mobile devices and other tech products.</li><li>Tech savvy with working knowledge of office automation products, databases, and core bank processing systems and ancillary products.</li><li>Microsoft MTA Certification preferred</li></ul><p><b>Required Experience:</b></p><ul><li>Minimum of seven years of experience in IT Support.</li><li>Experience within financial/banking industry preferred.</li></ul><p><b>Required Skills:</b></p><ul><li>Must be organized and detail oriented and have excellent communication skills.</li><li>Customer-oriented and cool tempered.</li><li>Ability to diagnose and resolve basic technical issues.</li></ul><p><b><i>Physical Demands/Work Environment Requirements:</i></b></p><p>Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must be able to sit, stand, stoop, and bend. Must have the ability to work the days and hours required to fulfill the essential functions of the position.</p><p><b><i>Mental Demands:</i></b></p><p>Learning, thinking, concentration, the ability to interact with others, the ability to exercise self-control, and the ability to work under pressure and meet strict deadlines. Must have the ability to make decisions and exercise discretion when necessary. Must be flexible and patient. Ability to work in a fast pace environment and manage multiple tasks with minimal supervision while delivering the highest level of service. Ability to solve practical problems and deal with a variety of situations simultaneously.</p></div></div>","company":{"companyType":"Private/Established","name":"Integrated Financial Holdings, Inc","logoUrl":"/logos/integrated-financial-holdings-inc-b1e2468c52637bb89e4854f067ca8c10.jpeg"},"location":{"country":"United States","address":"Raleigh, NC","city":"Raleigh","stateProvince":"NC"},"frontendLink":"/job-posting/integrated-financial-holdings-inc/help-desk-technician-ii/9485758a4b7903be000fc2a6f5438b5d","title":"Help Desk Technician II","hash":"9485758a4b7903be000fc2a6f5438b5d","postingUrl":"https://www.indeed.com/job/help-desk-technician-ii-e75000339a971804"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>Summary/Objective</b></p><p>The gro-care technician is directly responsible for supporting gro-care cultivation clients. This role is responsible for ensuring clients receive immediate service upon any request, facilitating communication between clients and internal stakeholders, and for refining standard processes and procedures. The position is accountable for maintaining detailed records of client interactions, providing support through Zendesk, and leveraging internal experts at urban-gro for client solutions. The gro-care technician will work directly with the Commissioning and Field Services team, Environmental Services Group, and the operations team, and will report to the Director of Commissioning and Field Services.</p><p><b>Essential Functions</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Employee adheres to all current Department Standard Operating Procedures (SOP) and company policies.</li><li>Onboarding new gro-care clients.</li><li>Presenting the gro-care service to new clients and preparing their urban-gro portal with all required information.</li><li>Assemble maintenance scheduling, digital manual assembly, and spare parts reminders.</li><li>Supporting gro-care hotline.</li><li>All client communications are handled immediately through Zendesk.</li><li>Clients must be connected with internal experts at urban-gro, or if unavailable, scheduled for interaction within 24 hours.</li><li>Tracking client communications.</li><li>Communications with both the gro-care technician and internal stakeholders must be tracked, with detail on topics covered, persons involved, etc.</li><li>Solidifying current SOPs</li><li>Leveraging templates, intake forms, or otherwise for all client interactions.</li><li>Ensuring and enforcing that all client communications are exclusively through Zendesk.</li><li>Identifying inefficiencies in gro-care processes and resolving these issues via refined SOPs, new tool creation, or otherwise.</li><li>Building customer relationships and providing value in gro-care bookings and execution.</li></ul><p><b>Competencies</b></p><ul><li>Problem Solving/Analysis.</li><li>Business Acumen.</li><li>Strategic Thinking.</li><li>Results Driven.</li><li>Customer Focus.</li><li>Technical Capacity.</li><li>Communication Proficiency.</li></ul><p><b>Work Environment</b></p><p>This position operates in a professional office environment approximately 100% of the time. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position operates in the field at cultivation facilities in multiple U.S. states and outside of the U.S. This role routinely uses hand tools such as screwdrivers and pliers, as well as web-based tools in the act of systems commissioning.</p><p><b>Physical Demands</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to lift heavy items over 50lbs and may require the use of additional labor and should use discretion in obtaining assistance.</p><p><b>Position Type and Expected Hours of Work</b></p><p>This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work maybe required as job duties demand.</p><p><b>Travel</b></p><p>This position requires minimal travel, less than 10%.</p><p><b>Required Education and Experience</b></p><ul><li>HS Diploma or equivalent.</li><li>1-3 years Customer Service experience</li><li>Proficiency in Zendesk or other related helpdesk and CRM applications</li><li>Strong communication skills</li><li>Proactive mindset, anticipating client needs,</li><li>Problem solving/analytical skills</li></ul><p><b>Preferred Education and Experience</b></p><ul><li>Bachelor’s degree in Business</li></ul><p><b>Additional Eligibility Qualifications</b></p><p>None required for this position.</p><p><b>EEO Statement</b></p><p>urban-gro, Inc. provides equal employment opportunities to all Employees and applicants in all Company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.</p><p>This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />We are taking all necessary precautions to mitigate risk of exposure to COVID-19</p><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Zendesk: 1 year (Preferred)</li><li>Customer service: 3 years (Required)</li><li>Cannabis: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Temporarily due to COVID-19</li></ul></div>","company":{"companyType":"Public/Established","name":"urban-gro","logoUrl":"/logos/urbangro-16e630e61b287b2a904742cc0a589ff2.png"},"location":{"country":"United States","address":"Lafayette, CO 80026","city":"Lafayette","stateProvince":"CO"},"frontendLink":"/job-posting/urban-gro/gro-care-technical-customer-service-representative/7166b7d20dd508bd865d98d1ba254023","title":"gro-Care® Technical Customer Service Representative","hash":"7166b7d20dd508bd865d98d1ba254023","postingUrl":"https://www.indeed.com/job/gro-care®-technical-customer-service-representative-4db60237050ea007"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>Overview:</b></p><p>If you're looking for a predictable job at a big established company, you can stop reading now. If you're interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading</p><p><b>About the Company:</b></p><p>Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZE's best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>• Texas (DFW area)</p><p>• Colorado (Denver and Colorado Springs</p><p>• Arizona (Phoenix)</p><p>• Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.</p><p>• Answer real-time requests via phone or chat, creating tickets in our ticket system.</p><p>• Escalate tickets to Tier 2 in a warm hand-off as needed.</p><p>• Learn our data migration process for new customers and perform data migrations as needed.</p><p>• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.</p><p>• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.</p><p>• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.</p><p>• Educate customers on best practices specific to their business needs</p><p>• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.</p><p>• Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>• Proven track record of production</p><p>• Bachelor's degree</p><p>• 2-5 years of experience in software technical support</p><p>• Ability to work from home with full efficacy</p><p>• Quiet place to work with a solid internet connection</p><p>• Excellent communication skills as a remote employee</p><p>• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.</p><p>• Self-motivated with the ability to work well both independently and within a team.</p><p><b>Bonus Points:</b></p><p>• Cannabis industry experience in cultivation, distribution, or dispensary/delivery</p><p>• Experience in supporting a delivery service or inventory management SAAS solution</p><p>• SAAS startup experience a plus</p><p>• QA or software testing experience</p><p><b>Benefits and Perks:</b></p><p>• Health, Dental, Vision, Life, Disability, 401K</p><p>• Work from home</p><p>• Paid time off (Vacation, Sick, Holidays)</p><p>• Competitive salary</p><p>• A real chance to help shape the growing cannabis industry</p><p>• Work with smart people in a fast-paced environment</p><p>Remote Work with Corporate Offices Located in Newport Beach, CA</p></div>","company":{"companyType":"Private/Startup","name":"Blaze Solutions Inc.","logoUrl":"/logos/blaze-solutions-inc-c19ff58ec4cd91bb76d8fc8302372e5d.png"},"location":{"country":"United States","address":"Dallas, TX, USA","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/blaze-solutions-inc/technical-support-agent-tier-1-saas/692b5ff67d20419edfc910f2b3dfb486","title":"Technical Support Agent - Tier 1 (SaaS)","hash":"692b5ff67d20419edfc910f2b3dfb486","postingUrl":"https://us.bebee.com/job/20210720-bf6bebf39949aa055b920cbcafdd4791"},{"employmentType":"Part-time","postedOn":"16 days ago","description":"<div><p><b>Responsibilities</b></p><ul><li>Greet and Check-in customers as they enter</li><li>Verification of customer ID and cannabis card status</li><li>Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</li><li>Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</li><li>Dispense medication and collect payment via POS register (cash, debit, etc)</li><li>Maintain strict controls on product, cash, and patient data at all times</li><li>Stay current with latest industry and product knowledge</li><li>Support all marketing and sales efforts of the company to ensure sales goals are met</li><li>Perform other regular duties related to maintaining a safe and clean retail store environment as needed</li></ul><p><b>Qualifications</b></p><ul><li>Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience. .</li><li>High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</li><li>Applicants must be 21 years or older.</li></ul><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p><i>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</i></p><p>Job Type: Part-time</p><p>Pay: $14.00 - $15.50 per hour</p><p>Schedule:</p><ul><li>Day shift</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Miramar Beach, FL 32550: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Miramar Beach, FL 32550","city":"Miramar Beach","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/967ddf7946a64b859bd9cda643e9ae7b","title":"Customer Service Associate","hash":"967ddf7946a64b859bd9cda643e9ae7b","postingUrl":"https://www.indeed.com/job/customer-service-associate-e3af774d06abd162"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p>Position: Technical Support Agent - Tier 1 (SaaS)</p><p><b>Overview:</b></p><p>If you’re looking for a predictable job at a big established company, you can stop reading now. If you’re interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading!</p><p><b>About the Company:</b></p><p>Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states.</p><p>BLAZE’s best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>• Texas (DFW area)</p><p>• Colorado (Denver and Colorado Springs</p><p>• Arizona (Phoenix)</p><p>• Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.</p><p>• Answer real-time requests via phone or chat, creating tickets in our ticket system.</p><p>• Escalate tickets to Tier 2 in a warm hand-off as needed.</p><p>• Learn our data migration process for new customers and perform data migrations as needed.</p><p>• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.</p><p>• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.</p><p>• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.</p><p>• Educate customers on best practices specific to their business needs</p><p>• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.</p><p>• Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>• Proven track record of production</p><p>• Bachelor's degree</p><p>• 2-5 years of experience in software technical support</p><p>• Ability to work from home with full efficacy</p><p>• Quiet place to work with a solid internet connection</p><p>• Excellent communication skills as a remote employee</p><p>• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.</p><p>• Self-motivated with the ability to work well both independently and within a team.</p><p><b>Bonus Points:</b></p><p>• Cannabis industry experience in cultivation, distribution, or dispensary/delivery</p><p>• Experience in supporting a delivery service or inventory management SAAS solution</p><p>• SAAS startup experience a plus</p><p>• QA or software testing experience</p><p><b>Benefits and Perks:</b></p><p>• Health, Dental, Vision, Life, Disability, 401K</p><p>• Work from home</p><p>• Paid time off (Vacation, Sick, Holidays)</p><p>• Competitive salary</p><p>• A real chance to help shape the growing cannabis industry</p><p>• Work with smart people in a fast-paced environment</p><p>Remote Work with Corporate Offices Located in Newport Beach, CA.</p><p>Powered by JazzHR</p><p>ZhKTAcHg0i</p></div>","company":{"companyType":"Private/Growth","name":"BLAZE","logoUrl":"/logos/blaze-838bb78e87cd13284505f57479271443.png"},"location":{"country":"United States","address":"Dallas, TX, USA","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/blaze/technical-support-agent-tier-1-saas/5a28d2abb7d70828a68bafd1cde10fd9","title":"Technical Support Agent - Tier 1​/SaaS","hash":"5a28d2abb7d70828a68bafd1cde10fd9","postingUrl":"https://www.learn4good.com/jobs/online_remote/customer_service/446922127/e/"},{"employmentType":"Full-time","postedOn":"14 days ago","description":"<div><p>Ooze Wholesale is a one-stop-shop for all types of smoke shop, dispensary, and convenience store products and accessories. We are the exclusive distributor of our House Brands: Ooze, King Palm wraps, Truweigh scales, Green Monkey Grinders, Loud Lock packaging, and Stache products, and our catalog offers thousands of products from leading industry brands as well as up-and-coming brands.</p><p>As an industry leader we have experienced exponential growth since we were founded in 2015. We have made the Inc. 500 list of fastest-growing companies the past two years, and have recently renovated and expanded our Headquarters in Oak Park, MI. We have a brand-new front office and showroom to accommodate our growing team and have more than tripled our warehouse space as we continue to build our assortment and launch new products.</p><p>As a Customer Experience Specialist for Ooze, you will be joining a growing team of dedicate specialists that primarily support our direct-to-consumer customers that shop our Ecommerce sites. You will apply your existing knowledge of cannabis accessories, as well as obtain new knowledge, in order to support a wide variety of customer requests. This position requires a range of tasks to be performed in a high-volume, ever changing work environment.<br />Our team is passionate about taking the cannabis accessory industry to the next level. We cater to the everyday user and keep retailers stocked with our products. We use our expertise to offer the best smoking experiences and are always looking for new talent to keep us on the cutting-edge.<br />The ideal Customer Experience Specialist for Ooze Wholesale is a positive, upbeat and energetic industry enthusiast who’s driven to share the benefits of the Ooze life, loves creative challenges, and wants to make an impact on advancing this industry.<br /><b>Customer Experience Responsibilities: </b></p><ul><li>Welcome and greet visitors in person (Wholesale customers, by appointment only) or on the telephone; answers or refers inquiries.</li><li>Respond to Oozelife.com customer service platforms such as social media, contact forms, and emails.</li><li>Collaborate and communicate with internal departments such as warehouse to handle consumer issues and drive improvements of service.</li><li>Provide solutions or alternatives by analyzing consumers’ issues and problems continuously and proactively.</li><li>Process warranty exchanges.</li><li>Maintains customer accounts by obtaining, recording, and updating personal and financial information.</li><li>Scanning, filing, distributing office mail and other general clerical duties.</li><li>Ability to answer multiple phone lines and know how to transfer.</li><li>Contributes to team effort by accomplishing related results as needed.</li></ul><p><b>Requirements: </b></p><ul><li>3-5 years' experience in customer service.</li><li>Positive, upbeat, customer service go-getter!</li><li>Knowledge of smoke shop and dispensary items (cannabis accessories).</li><li>Collaborative, energetic and hands-on team player</li><li>Strong interpersonal and communication skills with the ability to effectively resolve difficult situations.</li><li>A strong communicator who can explain complex information in simple ways.</li><li>Knowledge of Inventory/ERP systems such as Net Suite.</li><li>Experience with Microsoft Office</li></ul><p><b>Why Work for Us?</b></p><ul><li>Mon-Fri 9a-5p</li><li>Ooze Swag included: https://www.oozelife.com/collections/apparel</li><li>Benefits offered: Medical, Dental and Life Insurance and Paid Time Off</li><li>Located in Oak Park, MI (near Detroit)</li></ul><p>Job Type: Full-time</p></div>","company":{"companyType":"Private/Established","name":"Ooze Wholesale","logoUrl":"/logos/ooze-wholesale-9115f3d076e9d43e1ef7a62e854bb986.png"},"location":{"country":"United States","address":"Oak Park, MI 48237","city":"Oak Park","stateProvince":"MI"},"frontendLink":"/job-posting/ooze-wholesale/customer-experience-specialist/97224555611f6ac07d359c96d9a4ddab","title":"Customer Experience Specialist","hash":"97224555611f6ac07d359c96d9a4ddab","postingUrl":"https://www.indeed.com/job/customer-experience-specialist-88184eea31a66a51"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>{\"id\":335682946,\"ein_id\":34402142,\"job_title\":\"Key Lead Retail Associate - Aspen\",\"location\":{\"address_line_1\":\"106 Mill St.\",\"country\":\"USA\",\"city\":\"Aspen\",\"state\":\"CO\",\"zip\":\"81611\"},\"base_pay_frequency\":\"YEAR\",\"employee_type\":{\"id\":34289980,\"name\":\"Full Time\"},\"job_description\":\" Summary The Key Lead Retail Associate is primarily responsible for providing assistance and leadership to other Retail Managers and Associates through supporting managerial staff selecting appropriate marijuana products for patrons. The Key Lead Retail Associate will support Management by opening and closing the store, counting drawers, unregulated and regulated product allocation and over sight of the productivity of the sales floor. The Key Lead Retail Associate assures product quality, customer satisfaction, employee morale, and also processes returned merchandise while conducting day-to-day operations within the facility. Essential Duties and Responsibilities Maintain a friendly, courteous, and compassionate demeanor at all times Adhere to company mission statement and core values, while maintaining high ethical standards and professionalism Provide outstanding, accurate customer service to patrons by answering questions and/or appropriately directing concerns to Management, if necessary Provide tour of dispensary sales floor, making product recommendations to patrons Responsible for actively listening and making appropriate product recommendations to patrons based on ongoing research of strains, cannabinoids and vendor-produced products Maintain knowledge of all products and accessories for sale in the dispensary Utilize well-versed knowledge of cannabinoids and how they affect the body Retain thorough and comprehensive knowledge of company policy, discounts, coupons and promotions Promote benefits of membership to medical patients and inform retail patrons of current sales and promotions Understand potency, contaminant and homogeneity testing; able to explain testing benefits to patron Preserve The Green Solution exchange policy, manufacturer warranties, and how to facilitate guest merchandise returns to Management Maintains knowledge of all strains of cannabis, edibles, concentrates, pre-rolls and accessories for sale in the dispensary Monitor and enter patron orders into POS system Retains thorough and comprehensive knowledge of guest services, patient benefits, potency, contaminant and homogeneity testing procedures and benefits, sales, discounts and promotions, product pricing, TGS policy and procedure, MED regulations, HIPPA compliance, CDPHE rules, all functions of operations, and acts as a resource for all onsite staff members Resolve any POS issue a patron or Retail Associate may have at the register Abide by product handling procedures, including safety and health policies, auditing inventory, stocking, product storage, and monitoring packaging and labeling standards Ensure compliance, security and health standards are met at all times Maintain cleanliness and organization of store for all areas of the facility. Including, stocking retail items and supplies, sweeping and mopping and sanitizing restrooms Update online menus and information daily through MotaWorks, per Management instruction Answer phone with scripted greeting, provides customer service, and accepts TGS Express or Call-Ahead orders Verify accuracy of orders placed by patrons. Verify correct use of MED-required packaging and labeling, according to The Green Solution policy, at the time of sale Operate cash register by using barcode scanner, computer-based POS system, and cash drawer to process transactions Ensure appropriate change is available for each register (Verify Policy with Tracey or Lou) Accurately process transactions and ensure all patrons are issued a receipt Protect TGS assets by using UV scanner and counterfeit detector pens to prevent the acceptance of counterfeit bills Confirm guest experience was satisfactory and all needs were met during their visit; taking any corrective action necessary,prior to conclusion of the guest experience, to guarantee their satisfaction Adhere to The Green Solution security protocol and promotes safety for self, patron and coworkers Responsible for motivating Retail Associates and ensuring specific sales, guest-satisfaction, and compliance goals are met by designated timelines Assign day-to-day tasks to Retail Associates on the sales floor and in production areas, and oversee performance quality; Report Retail Associate performance quality and concerns to Manager(s) on Duty Monitor lunch schedules of Retail Associate staff and holds staff accountable for maintaining an orderly rotation of staff on sales floor Properly communicates concerns of patrons or employees to Management Communicate inventory concerns and identifies out-of-stock products and relays that information to the Lead CSR Support and Management, if needed Maintain facility, by ensuring cash registers, barcode readers, and all other equipment in good, working order All other job duties as assigned Qualifications Education High School diploma or General Education Development (GED) required College degree in any field of study preferred; Priority given to candidates with experience or study emphasis in biology,medicine, horticulture, agriculture, business, management or hospitality Training Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), and Health Insurance Portability and Accountability Act (HIPAA), and TGS Management Required Skills &amp; Experience Excellent computer, mathematical, language, and reasoning skills Bilingual skills a plus Management and leadership experience Customer service experience Preferred Skills &amp; Experience Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements Previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities Retail, operations and/or sales experience a plus; Experience working or volunteering in a library beneficial Minimum of one-year call center, retail, sales, hospitality, customer service or banking-industry experience High-level critical thinking, attention to detail, mathematical, language and reasoning skills Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling Type 50 WPM; Bilingual skills a plus Other Requirements Physical Requirements Must be able to individually lift up to 25 lbs. Must be able to work in an indoor environment with known allergens Must be able to sit, stand, stoop, crouch, reach, and lift for long periods of time Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions Work Requirements Must be able to work in a retail environment with moderate to loud noise level Must be able to work off-site in retail facility with moderate to loud noise level and changing working conditions; May require use of safety equipment or personal protective equipment, as needed May be requested to work overtime as business demands required Must be able to acquire MED Key badge ($300 Fee to State of CO) prior to beginning employment Travel Requirements Occasionally requires local travel, as needed TGS Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics \",\"reapply_msg\":\"Thank you for your interest in TGS Management. Our records indicate that you have already submitted an application for employment. Should your prior experience match our business needs, you will be contacted by a representative of our company.\",\"knockout_msg\":\"The goal of the questions that you have just answered is to help determine if this opportunity would be a good match for you and our company. At this time your qualifications do not match any of our positions. Your application will remain active for 30 days. Please do not reapply during this time period, as your application will register in the system as \"Already Applied\". Thank you for your interest in employment with us.\",\"allow_quick_apply\":false,\"resume_required\":false</p></div>","company":{"companyType":"Public/Established","name":"TGS Global","logoUrl":"/logos/tgs-global-6dba813affc14251720543ab4bf1c7f5.png"},"location":{"country":"United States","address":"Aspen, CO, USA","city":"Aspen","stateProvince":"CO"},"frontendLink":"/job-posting/tgs-global/key-lead-retail-associate-aspen/e088ed6ca99cf2c23f9cc78e3eeae788","title":"Key Lead Retail Associate - Aspen","hash":"e088ed6ca99cf2c23f9cc78e3eeae788","postingUrl":"https://us.bebee.com/job/20210720-40a2c7e1ef0e35d2cdb573d83de6831c"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p><b>Overview:</b></p><p>If you're looking for a predictable job at a big established company, you can stop reading now. If you're interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading</p><p><b>About the Company:</b></p><p>Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZE's best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>• Texas (DFW area)</p><p>• Colorado (Denver and Colorado Springs</p><p>• Arizona (Phoenix)</p><p>• Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.</p><p>• Answer real-time requests via phone or chat, creating tickets in our ticket system.</p><p>• Escalate tickets to Tier 2 in a warm hand-off as needed.</p><p>• Learn our data migration process for new customers and perform data migrations as needed.</p><p>• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.</p><p>• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.</p><p>• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.</p><p>• Educate customers on best practices specific to their business needs</p><p>• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.</p><p>• Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>• Proven track record of production</p><p>• Bachelor's degree</p><p>• 2-5 years of experience in software technical support</p><p>• Ability to work from home with full efficacy</p><p>• Quiet place to work with a solid internet connection</p><p>• Excellent communication skills as a remote employee</p><p>• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.</p><p>• Self-motivated with the ability to work well both independently and within a team.</p><p><b>Bonus Points:</b></p><p>• Cannabis industry experience in cultivation, distribution, or dispensary/delivery</p><p>• Experience in supporting a delivery service or inventory management SAAS solution</p><p>• SAAS startup experience a plus</p><p>• QA or software testing experience</p><p><b>Benefits and Perks:</b></p><p>• Health, Dental, Vision, Life, Disability, 401K</p><p>• Work from home</p><p>• Paid time off (Vacation, Sick, Holidays)</p><p>• Competitive salary</p><p>• A real chance to help shape the growing cannabis industry</p><p>• Work with smart people in a fast-paced environment</p><p>Remote Work with Corporate Offices Located in Newport Beach, CA.</p><p>Powered by JazzHR</p><p>ZhKTAcHg0i</p></div>","company":{"companyType":"Private/Growth","name":"BLAZE","logoUrl":"/logos/blaze-838bb78e87cd13284505f57479271443.png"},"location":{"country":"United States","address":"Dallas, TX, USA","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/blaze/technical-support-agent-tier-1-saas/9f7b7fed67d7972dcf110e152aaabe7c","title":"Technical Support Agent - Tier 1 (SaaS)","hash":"9f7b7fed67d7972dcf110e152aaabe7c","postingUrl":"https://us.bebee.com/job/20210713-6c5cc0d1e66685d1a20a8cf08d4be467"},{"postedOn":"22 days ago","description":"<div><div><p>GVB Biopharma is a vertically integrated, global leader in the ever-growing hemp industry. GVB operates two state-of-the-art facilities: a 30,000-square-foot food-grade hemp processing facility in Central Oregon and a 40,000-square-foot white-label consumer product manufacturing facility in Las Vegas, Nevada. GVB also has sales and general administrative offices in California and Colorado and Florida.</p><p>We're excited to announce we're looking for a Customer Service Representative who will assist in a variety of tasks that facilitate the company’s continuous day to day as we grow and expand either in our LA or Grass Valley locations. This job is a great fit for someone who is customer obsessed and loves to solve problems. As a company, we deeply care about maintaining strong relationships with our clients, so we value those with great ethics, customer service skills, and who care about providing great service.</p><p><br />A day in the life...</p><ul><li>Responding to customer and sales rep queries through emails, telephones and live chat.</li></ul><ul><li>Accurate and timely creation of sales orders; promptly update orders on changes as requested.</li></ul><ul><li>Monitor sales orders status on approvals to ship; provide shipping status to customers and sales reps upon request.</li></ul><ul><li>Inbox and Emails – day to day upkeep of Customer Service inbox, such as maintaining folders relevant to incoming information.</li></ul><ul><li>Process RTV requests and monitor incoming returns for credit memo.</li></ul><ul><li>Liaise with and track status of orders through courier companies.</li></ul><ul><li>Able to do a quick inventory level check to prioritize urgent orders.</li></ul><ul><li>Contact customers to ascertain data omitted on orders.</li></ul><ul><li>Have knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.</li></ul><ul><li>Post – Manage processing of incoming/outgoing mail/ correspondence to or from Customer Service.</li></ul><ul><li>Assist with Customer Service organizational tasks when required.</li></ul><ul><li>Perform other allied duties as assigned by management team.</li></ul><p></p><p><br />You'll own this if you have...</p><p>o 2-3 years relevant experience, ideally in wholesale and Ecom environment</p><p>o Preferable previous experience with Quickbooks and Quickbooks online</p><p>o Familiar with CRM software (ex. Podio) is a plus</p><p>o Excellent organization skills and strong attention to detail</p><p>o Strong sense of urgency and ability to meet deadlines</p><p>o MS Office proficiency (Word, Outlook, Excel)</p><p>o Excellent communication skills both oral and written</p><p>o Able to maintain confidentiality at all times</p></div></div>","company":{"companyType":"Private/Startup","name":"Evergreen State Holdings Llc","logoUrl":"/logos/evergreen-state-holdings-llc-472c5fa08bad68be7418ef3aeb015236.png"},"location":{"country":"United States","address":"Los Angeles, CA 90025","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/evergreen-state-holdings-llc/customer-service-representative/b238d1cc348fda98754e91caaa422760","title":"Customer Service Representative","hash":"b238d1cc348fda98754e91caaa422760","postingUrl":"https://www.indeed.com/job/customer-service-representative-c1d5431c48d8d762"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p>Our Story</p><p>MedMen is North America's leading cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen and The MedMen Foundation at www.medmen.com</p><p><b>Job Summary</b></p><p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p><p>Essential Functions</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>• Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</p><p>• Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.</p><p>• Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</p><p>• Assist store leaders with executing business initiatives in an effective and efficient manner</p><p>• Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</p><p>• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</p><p>(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p><p><b>Basic Qualifications</b></p><p>• Minimum 21 years of age</p><p>• Minimum 3 years leadership experience with customer service in retail.</p><p>• Demonstrated ability to achieve individual selling goals and metrics.</p><p><b>Preferred Qualifications</b></p><p>• Associate degree.</p><p>• Sales experience.</p><p>• Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</p><p>• Dispensary-related experience a plus.</p><p>• Must be able to provide exemplary customer service and represent the business with pride.</p><p>• Creative, smart, and driven, an innovator who is business minded</p><p>• Communication Proficiency</p><p>• Confident and acts with the upmost integrity</p><p>• Highly flexible with the ability to adapt to different situations</p><p>• Personal Effectiveness/Credibility</p><p>• Provide exceptional knowledge</p><p>• HR Expertise</p><p>• Global &amp; Cultural Awareness</p><p>Supervisory Responsibility</p><p>This person is directly responsible for leading the Hospitality team.</p><p>Working Conditions</p><p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p><p><b>Physical Requirements</b></p><p>While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p><p>Travel Requirements</p><p>This position may require travel.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Work Authorization/Security Clearance</p><p>There is no visa or H-1B sponsorship.</p><p>MedMen Is An Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws</p></div>","company":{"website":"medmen.com","companyType":"Public/Established","name":"Medmen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"Orlando, FL, USA","city":"Orlando","stateProvince":"FL"},"frontendLink":"/job-posting/medmen/hospitality-lead/796c45cb764d3fe8fb3f72976109d5e4","title":"Hospitality Lead","hash":"796c45cb764d3fe8fb3f72976109d5e4","postingUrl":"https://getwork.com/details/9b14eef571575f5dd696b43c0151e4f2"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p><b>]]&gt;Overview:</b></p><p>If youre looking for a predictable job at a big established company, you can stop reading now. If youre interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading!</p><p><b>About the Company:</b></p><p>Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZEs best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>• Texas (DFW area)</p><p>• Colorado (Denver and Colorado Springs</p><p>• Arizona (Phoenix)</p><p>• Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.</p><p>• Answer real-time requests via phone or chat, creating tickets in our ticket system.</p><p>• Escalate tickets to Tier 2 in a warm hand-off as needed.</p><p>• Learn our data migration process for new customers and perform data migrations as needed.</p><p>• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.</p><p>• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.</p><p>• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.</p><p>• Educate customers on best practices specific to their business needs</p><p>• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.</p><p>• Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>• Proven track record of production</p><p>• Bachelor's degree</p><p>• 2-5 years of experience in software technical support</p><p>• Ability to work from home with full efficacy</p><p>• Quiet place to work with a solid internet connection</p><p>• Excellent communication skills as a remote employee</p><p>• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.</p><p>• Self-motivated with the ability to work well both independently and within a team.</p><p><b>Bonus Points:</b></p><p>• Cannabis industry experience in cultivation, distribution, or dispensary/delivery</p><p>• Experience in supporting a delivery service or inventory management SAAS solution</p><p>• SAAS startup experience a plus</p><p>• QA or software testing experience</p><p><b>Benefits and Perks:</b></p><p>• Health, Dental, Vision, Life, Disability, 401K</p><p>• Work from home</p><p>• Paid time off (Vacation, Sick, Holidays)</p><p>• Competitive salary</p><p>• A real chance to help shape the growing cannabis industry</p><p>• Work with smart people in a fast-paced environment</p><p>Remote Work with Corporate Offices Located in Newport Beach, CA.</p><p>Powered by JazzHR</p><p>ZhKTAcH</p></div>","company":{"companyType":"Private/Growth","name":"BLAZE","logoUrl":"/logos/blaze-838bb78e87cd13284505f57479271443.png"},"location":{"country":"United States","address":"Dallas, TX, USA","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/blaze/jooble-technical-support-agent-tier-1-saas/f8fc8deafbe565735ab2635fa3c27381","title":"Jooble - Technical Support Agent - Tier 1 (SaaS)","hash":"f8fc8deafbe565735ab2635fa3c27381","postingUrl":"https://jooble.org/jdp/4278546793941167236/Technical-Support-Agent-+-Tier-1-(SaaS)-Dallas%2C-TX"},{"postedOn":"2 days ago","description":"<div><div></div><div><div><p><b>Product Consultant, Kelowna</b><br /><b>Product Consultant – 11R</b><br /><br />At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province.</p><p>The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.</p><p>We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 13 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.</p><p>BC Liquor Stores is a fiscally responsible retailer of beverage alcohol that provides exemplary customer service, delivers social responsibility programs and upholds BCLDB’s core values of service, relationships and results. Working in this vibrant, creative and supportive team environment will see your knowledge and skills thrive to unparalleled levels.</p><p>Reporting to the Senior Store Manager, the Product Consultant will provide an exciting, professional, and interesting shopping experience, one that facilitates and is conducive to repeat business by providing a high level of customer service. This role will facilitate staff educational sessions and tastings to maximize transaction values through sharing effective selling techniques. It is the Product Consultants role to enhance the retail environment with In-store Marketing Program and Product Consultant generated displays. They will also be responsible for managing effective product portfolios, consistent with industry and demographic trends, to maximize revenue generating potential. The Product Consultants will act as an educational product information resource for staff and customers.</p><p>May be required to lift liquor cases up to 50 lbs. to varying heights, standing at a cash register for extended periods of time and performing warehouse duties including frequent bending and standing.</p><p>Successful completion of a criminal record check is required. Successful completion of Serving It Right™ certification will be required prior to confirmation of any appointments of this position.</p><p>For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.</p><p>An eligibility list for permanent or temporary future opportunities may be established.</p><p><b>Position Requirements:</b></p><p><b>Education and Experience:</b></p><ul><li>A minimum of 3 years of recent* customer service experience in a retail environment.</li><li>Experience with achieving and driving sales.</li><li>Successful completion of WSET 2 or LDB Product Knowledge II, or equivalent industry courses are required.</li></ul><p><b>Preferred qualifications include:</b></p><ul><li>Experience facilitating product education sessions with customers and staff.</li><li>Experience with in store promotion and marketing programs.</li></ul><ul><li>Recent experience is defined as occurring within the past 5 years.</li></ul><br /><b>How to Apply &amp; Application Requirements:</b><br />In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description.<br /><br />A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.<br /><br />Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.<br /><br />For specific position-related enquiries, please contact Maria Putney at 604-252-8563.<br /><br />Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to [email protected] before the stated closing time, and they will respond as soon as possible to assist you.<br /><br /><b>Note:</b> Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.</div></div></div>","company":{"companyType":"Government","name":"BC Public Service","logoUrl":"/logos/bc-public-service-e5abe612080c1bade033d7a9bffff9fa.jpeg"},"location":{"country":"Canada","address":"Kelowna, BC","city":"Kelowna","stateProvince":"BC"},"frontendLink":"/job-posting/bc-public-service/prod-c-r11-product-consultant-kelowna/3ca1d17fa3b5ced737fd419692a3bfd9","title":"PROD C R11 – Product Consultant, Kelowna","hash":"3ca1d17fa3b5ced737fd419692a3bfd9","postingUrl":"https://ca.indeed.com/job/prod-c-r11-–-product-consultant-kelowna-a3f21b534518039c"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p><b>Description:</b></p><p><b>Position summary:</b></p><p>The Silver Stem Fine Cannabis (SSFC) Lead Budtender is responsible for representing Silver Stem on the retail level and is the face of our brand.The SSFC Lead Budtender is responsible for maintaining functionality by delegating tasks to Budtenders, identifying strengths and weaknesses in the team and building on assets.</p><p>Assist with creating an efficient and fluid store by supporting the Inventory Control Associate, Assistant and Store Managers.</p><p><b>Keep clear and consistent communication among all levels of SSFC Staff including Corporate Representatives.Essential duties and responsibilities:</b></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.All Front Desk Associate duties and responsibilitiesPatient intake (Dual and medical licensed locations only)Full understanding of our Primary Patient Program and its benefitsCustomer check inFull understanding of our Silver Seeds membership program and its benefitsIdentification verificationProper phone and email etiquetteVendor and Visitor Check-in ProtocolUpdating online product menusIn house, Colorado Pot Guide, Leafly, etc.All Budtender duties and responsibilitiesUnderstand and fully utilize SSFC s Point of Sale (POS) system, FlowhubRegister useOpening and Closing drawersUtilizing only the register assignedDropping cash from drawersBuying changeProcessing paymentVoiding TransactionsReturnsChecking in Primary Patients and Silver Seeds CustomersUsing discounts, points, couponsAdding products into virtual shopping carts in POSOverseeing returns and implementing the SSFC Return PolicyTroubleshooting our POS systemExit ProceduresAdhere to SSFC cash handling policies and proceduresEnsure completion of daily store operationsAssist with daily inventory audit proceduresMaintain knowledge of basic company security requirementsMonitor and maintain store presentationAssist Inventory Control Associate with product Quality Control (QC) and sales floor stockActing as Manager on duty (MOD) when management is unavailable.</p><p><b>Requirements:</b></p><p><b>Essential qualifications:</b></p><p>The requirements listed below are representative of the knowledge, skill, and/or ability required.Experience in a similar capacity of retail and customer serviceKnowledge of basic computer functions and working on various software and programsGood written and verbal communication skillsMust have obtained a valid key badge from the Colorado Marijuana Enforcement Division prior to date of hire, or have the ability to upgrade from Support to Key upon hire/promotionMust be able to individually lift up to 25 lbsMust be able to sit, stand, stoop, crouch, reach and lift for long periods of time</p><p>• Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions</p><p><b>• Associated topics:</b></p><p>director, leader, major gifts officer, principal, senior manager, store supervisor, supervise, supervisor, retail management, team lead</p></div>","company":{"companyType":"Private/Growth","name":"Total Management"},"location":{"country":"United States","address":"Denver, CO, USA","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/total-management/lead-retail-associate-aka-lead-budtender-sw/0f7b48b7f44136c01b716a6e88da13e9","title":"Lead Retail Associate aka Lead Budtender SW","hash":"0f7b48b7f44136c01b716a6e88da13e9","postingUrl":"https://www.jobilize.com/amp/job/lead-retail-associate-aka-budtender-sw-denver-total-management-united"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>Dispensary Shift Lead</p><p>Do you have what it takes to be a part of an industry-leading cannabis company? We are GrowHealthy – a company dedicated to delivering the best products and services possible to the patients of Florida. GrowHealthy is a high-growth business asset of iAnthus Capital Management. We are positioned to become one of Florida’s largest and most trusted medical marijuana companies. Working hand-in-hand with state and local governments, the GrowHealthy brand features company-grown, tested, safe, and effective medical marijuana products</p><p>We are looking for a dispensary lead to join our team in Sarasota!</p><p><b>Key Responsibilities:</b></p><p>• Create an environment of “Patients First” focusing on excellent patient interaction</p><p>• Recognize and appropriately respond to the patients with ease and compassion</p><p>• Maintain the highest level of confidentiality with patient information and interactions</p><p>• Multi-task, think critically and work quickly to resolve problems as they arise</p><p>• Create and execute patient orders based on physician recommendations and accurately deduct the amount from the Office of Medical Marijuana Use Registry (OMMUR)</p><p>• Keep current with company policies and procedures</p><p>• Responsible for either opening or closing of dispensary (key holder)</p><p>• Balance cash and product inventory as part of daily closing procedure</p><p>• Observing and participating in patient services during consultation and sale</p><p>• Maintain accountability of all team members, in relation to specific job description</p><p>• Other duties as assigned by Manager</p><p><b>REQUIREMENTS</b></p><p>• High School Diploma or equivalent</p><p>• Must be at least 21 years of age</p><p>• Recent and relevant hospitality and/or retail experience required</p><p>• Must have reliable transportation</p><p>• 2+ year customer service</p><p>• Strong customer service skills</p><p>• Must possess a positive and professional attitude</p><p>• Ability to quickly learn and apply new technologies and systems</p><p><b>Minimum Qualifications:</b></p><p>• Experience in hospitality service and/or high-volume retail environment</p><p>• Bachelor’s degree or equivalent required</p><p>• 1 – 3 years in a retail environment managing a team</p><p>• Knowledge of local and state laws and regulations pertaining to medical marijuana, a plus</p><p>• Experience working with Excel, POS, and inventory management control systems</p><p>• Strong interpersonal skills</p><p>• Must be 21 years of age or older.</p><p>• Must successfully pass an extensive background check, including CORI</p><p><b>Physical and Environmental Requirements:</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>• Ability to work a minimum of 8 hours a day and rotating shifts;</p><p>• Flexible schedule availability including nights, weekends and holidays;</p><p>• Ability to lift, push, and pull 50 pounds;</p><p>• Ability to sit, squat, bend, and kneel repetitively throughout a workday;</p><p>• Ability to stand for extended periods of time;</p><p><b>• Ability and willingness to work in the following conditions:</b></p><p>• General office environment;</p><p>• Extended computer usage;</p><p>• Extended phone usage including teleconferences</p><p>Equal Opportunity Employment</p><p>GrowHealthy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GrowHealthy complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GrowHealthy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status.</p><p>nLLizVoz9Z</p></div>","company":{"website":"ianthus.com","companyType":"Public/Established","name":"iAnthus Capital","logoUrl":"/logos/ianthus-capital-c36caf6d20991ec90c6c56824883f16e.png"},"location":{"country":"United States","address":"Sarasota, FL, USA","city":"Sarasota","stateProvince":"FL"},"frontendLink":"/job-posting/ianthus-capital/dispensary-shift-lead-sarasota-fl/ae9dc40f822f83a6d1fa76a66834fba7","title":"Dispensary Shift Lead-Sarasota, FL","hash":"ae9dc40f822f83a6d1fa76a66834fba7","postingUrl":"https://www.recruit.net/job/shift-lead-jobs/B564CE6F623B0306"},{"employmentType":"Part-time, Permanent","postedOn":"15 hours ago","description":"<div><p>The Educator is responsible for creating meaningful interactions with customers and intentionally educating on the cannabis brand and product. You are passionate about cannabis and customer service. You are part of a new lifestyle brand and are committed to sharing its core values with customers.</p><p><i>Job Description</i></p><p>Reporting to the Store Manager, the Educator is our greatest brand ambassador and a key role within our organization. The Educator is exceptional at creating intentional customer experiences and creating community by developing authentic relationships with our customers. Our Educator are thoughtful, curious, good people that ensure the organization’s success by imparting cannabis wisdom and achieving sales goals.</p><p>The Educator seeks information, knowledge and feedback. You understand customer service and ask great questions to uncover customer intentions in order to provide a personalized shopping experience. You demonstrate high levels of integrity and personal responsibility. The Educator's super power is creating elevated experiences. Some would call you a trailblazer - you aren’t afraid of taking risks or dealing with ambiguity. Recognizing that we operate in a burgeoning industry, you see the immense value in our retail locations as billboards for the brand and take pride in acting as a brand ambassador inside and outside the store to ensure company success within the recreational cannabis landscape.</p><p><i>Responsibilities</i></p><ul><li>Create intentional experiences for customers by building authentic relationships and appropriately determining needs</li></ul><ul><li>Successfully drive sales by educating on the brand and products</li></ul><ul><li>Demonstrate a high level of cannabis knowledge and curate experiences that go above and beyond expectations</li></ul><ul><li>Successfully achieve sales goals and business metrics</li></ul><ul><li>Seek opportunities to contribute to and improve business results on a daily basis</li></ul><ul><li>Support with inventory management and practice proper section ownership to ensure customers have access to the right stock to drive sales</li></ul><ul><li>Support with completing all tasks and duties within the store architecture, as assigned</li></ul><ul><li>Adhere to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)</li></ul><ul><li>Ensure you are aware of all company communication, rollouts, directives and procedures</li></ul><ul><li>Abide by all company policies and programs, ensuring compliance</li></ul><ul><li>Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation</li></ul><ul><li>Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leaders</li></ul><p><i>Qualifications</i></p><ul><li>Minimum 1-3 years customer service experience, retail is preferred</li></ul><ul><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results</li></ul><ul><li>Ability to manage competing priorities in a fast-paced environment</li></ul><ul><li>Strong verbal and written communication skills and excellent organizational skills</li></ul><ul><li>You are passionate about cannabis and are excited to bring it to market for recreational purposes</li></ul><ul><li>You are open to feedback and coaching</li></ul><ul><li>You demonstrate high levels of integrity and personal responsibility</li></ul><ul><li>You are trustworthy and customer-oriented</li></ul><ul><li>Bonus points if you’ve worked in a regulated environment before</li></ul><p><i>Requirements</i></p><ul><li>Minimum age 19 years old or age as specified by the provincial government</li></ul><ul><li>Able to lift boxes 5-30 lbs</li></ul><ul><li>Must be flexible with hours of work and be comfortable with ever changing duties</li></ul><ul><li>Can Sell certification required</li></ul><ul><li>Criminal background check required</li></ul><p>2161907 Alberta Ltd. (Brand License Holder Tokyo Smoke Ontario) welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p><p>Reference ID: Budtender</p><p>Job Types: Part-time, Permanent</p></div>","company":{"name":"2161907 Alberta Ltd.(Brand Licence Holder Tokyo Smoke Ontario)"},"location":{"country":"Canada","address":"Etobicoke, ON","city":"Etobicoke","stateProvince":"ON"},"frontendLink":"/job-posting/2161907-alberta-ltdbrand-licence-holder-tokyo-smoke-ontario/budtender/fc829b780242775edaecfea8e93a2a77","title":"Budtender","hash":"fc829b780242775edaecfea8e93a2a77","postingUrl":"https://ca.indeed.com/job/budtender-838469f3e7e0d836"},{"employmentType":"Full-time, Part-time, Casual, Permanent","postedOn":"2 days ago","description":"<div><p><b>Company description</b></p><p>Cannabis retail store</p><p><b>Job description</b></p><p><b>About the job</b></p><p>Do you have a passion for cannabis and the right attitude to provide first-class customer experience?</p><p>We're looking for smart and friendly budtenders for a new store located in the North York area of Toronto.</p><p>You'll be responsible for creating customer relationships and guiding them through brand and product selection with customer's desired level of education.</p><p><i>Job Responsibilities: </i></p><ul><li>Help guide customers in their selection of products.</li><li>Be willing to learn about different brands and products.</li><li>Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leaders</li><li>Abide by all company policies and programs, ensuring compliance</li><li>Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation</li><li>Other general tasks to run a successful cannabis store.</li></ul><p><i>Qualifications</i></p><ul><li>Minimum 1-3 years customer service experience, retail is preferred</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results</li><li>Ability to manage competing priorities in a fast-paced environment</li><li>Strong verbal and written communication skills and excellent organizational skills</li><li>You are passionate about cannabis and are excited to bring it to market for recreational purposes</li><li>You are open to feedback and coaching</li><li>You demonstrate high levels of integrity and personal responsibility</li><li>You are trustworthy and customer-oriented</li><li>Bonus points if you’ve worked in a regulated environment before</li></ul><p><i>Requirements</i></p><ul><li>Minimum age 19 years old or age as specified by the provincial government</li><li>CanSell certification required</li><li>Criminal background check required</li></ul><p>Other positions also available for more experienced candidates.</p><p>Part-time hours: 40 per week</p><p>Expected start date: 2021-08-09</p><p>Job Types: Full-time, Part-time, Casual, Permanent</p><p>Salary: $17.00-$19.00 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Casual dress</li><li>Flexible schedule</li><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>COVID-19 considerations:<br />We require all staff and customers to wear masks in store. Sanitizer is also provided and surfaces are regularly wiped down.</p><p>Application question(s):</p><ul><li>Do you have cannabis industry experience?</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Licence/Certification:</p><ul><li>CannSell certificate (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Growth","name":"Ozone Cannabis","logoUrl":"/logos/ozone-cannabis-6caef9c91aeb91be0d60dce770469c68.jpeg"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/ozone-cannabis/budtender/a14acc6d4f072c16cf1fdcdaf32a83fa","title":"Budtender","hash":"a14acc6d4f072c16cf1fdcdaf32a83fa","postingUrl":"https://ca.indeed.com/job/budtender-0884560476fbac52"},{"employmentType":"Full-time","postedOn":"21 days ago","description":"<div><p>Quick Apply Full-time 12 hours ago Full Job Description Olswell as a company: In carefully studying the Michigan cannabis industry, Olswell has identified a serious lack of focus on the retail shopping experience. By developing trusted relationships with clients in both medical and recreational markets, Olswell is redefining customer engagement in the cannabis space. Guided by a steadfast focus on quality products and consumer education, Olswell will help usher in a new era of professionalism in Michigan cannabis. Beginning with an unwavering core of top-notch employee training, Olswell will educate the people of Michigan on the truth about medical cannabis. Within our provisioning centers as well as the greater community, Olswell strives to help people of all experience levels feel comfortable with cannabis. We feel this combination of honest advocacy and strategic business offers the perfect balance for success in today's cannabis marketplace. We are a vertically-integrated rapidly-expanding company with locations currently in Traverse City, Grand Rapids, and Adrian. Our mission: At Olswell provisioning centers, our mission is to provide unmatched service with uncompromising quality. With our commitment to the highest standards, we create the trust necessary to promote and uplift a conscious and healthy community. We are looking for Herbal Coaches &amp; Delivery Drivers for a curbside &amp; delivery-only cannabis provisioning center &amp; marijuana retailer. As an Herbal Coach &amp; Driver, you will: Be responsible for guest experience from start to finish, including greeting, checking in, order fulfillment, and guest receipt Ensure that all inventory policies are followed &amp; product is actively stocked in the fulfillment area Promote a positive, guest service-oriented, and compliant with the law &amp; company policies Maintain a high level of product knowledge across all product lines &amp; suggest additional products for purchasing Accurately use the Point of Sale (POS) system Correctly applying any relevant discounts &amp; handling cash properly Accurate and timely data entry into patient profiles Verifying proper identification Other duties as assigned Legally, you must be at least 21 years of age and able to pass a criminal background check, though there are MRA exemptions available for those with the cannabis charges in the past; drivers must also pass an additional driving record check What you should bring to the table: Passion about cannabis &amp; the wellness benefits it can offer Previous cannabis knowledge and/or professional experience in cannabis Excellent guest service &amp; a desire to unite our guests with the product that can benefit them best Desire to learn more about the industry's various facets: compliance, inventory maintenance, systems, and most importantly, product Basic computer skills, familiarity with POS systems, and cash handling Strong attention to detail &amp; a team-player mentality Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures. Qualified candidates should apply if: You believe in the capacity for wellness that cannabis can bring Fast-paced &amp; changing environments excite you Having a hand in creating something is rewarding You have an exceptional eye for detail &amp; guest experience Job Type: Full-time Pay: From $14.00 per hour Benefits: Employee discount Flexible schedule Schedule: Holidays Monday to Friday On call Weekend availability Supplemental Pay: Bonus pay Tips Education: High school or equivalent (Preferred) Experience: Customer service: 3 years (Preferred) Work Location: One location Work Remotely: No Quick Apply</p></div>","company":{"name":"Olswell Cannabis Co."},"location":{"country":"United States","address":"Traverse City, MI, United States (+1 other)","city":"Traverse City","stateProvince":"MI"},"frontendLink":"/job-posting/olswell-cannabis-co/budtender-and-driver-cannabis/7866d67d6e92259a56b0d0269177a15c","title":"Budtender & Driver (Cannabis)","hash":"7866d67d6e92259a56b0d0269177a15c","postingUrl":"https://traversecity-mi.geebo.com/jobs-online/view/id/870376145-budtender-driver-cannabis-/"},{"postedOn":"14 hours ago","description":"<div><div><h2><b>COMPANY OVERVIEW</b></h2><p>Recently named one of <i>Entrepreneur</i> magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><h2><b>MISSION STATEMENT</b></h2><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>Join our team at Sunnyside as a Wellness Advisor. Your main responsibility will be to assist customers in selecting the proper cannabis products for their needs and are the go to product expert on duty at the store. Wellness Advisors engage in one-on-one conversations with customers from the time they walk into the store until they check out. Compliance with applicable rules and regulations as implemented by the state and Sunnyside will be required.</p><p>The ideal Wellness Advisor should be friendly and positive, much like the barista who provides you your favorite coffee. We hope our customers are drawn to our Wellness Advisors and the dispensary because of our service, our products as well as your approachable and knowledgeable demeanor.</p><p><b>CORE JOB DUTIES</b></p><ul><ul><li>Greet and check in customers upon arrival to the dispensary, verification of proper paperwork, documentation and ID for patients</li></ul><ul><li>and create an inviting and welcoming space</li></ul><ul><li>Help customers make the right choices by knowing how the different methods of cannabis affect people differently and suggesting dosage as needed</li></ul><ul><li>Complete order fulfillment with accuracy and attention to detail</li></ul><ul><li>Correct cash handling and counting</li></ul><ul><li>Accurate use of the Point of Sale (POS) system; timely data entry of customer profiles in both the POS system and the state's electronic verification system</li></ul><ul><li>Maintenance of hard copy files (when required) – what files would a WA need to maintain?</li></ul><ul><li>Assist in verifying the accuracy of inventory intake</li></ul><ul><li>Ensure security measures and safety compliance for the store</li></ul><ul><li>Maintain an organized and clean store</li></ul><li>Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints</li></ul><p><b>REQUIRED EXPERIENCE, EDUCATION AND SKILLS</b></p><ul><li>High School Diploma or equivalent</li><li>1 - 5 years' experience in customer service</li><li>High Energy, Customer Focused, Compassionate</li><li>Retail experience mandatory</li><li>Excellent customer service skills</li><li>Ability to learn and understand cannabinoids and how they interact with the human body</li><li>Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email</li><li>Ability to work effectively with employees, management, patients, governmental agencies, community members and the general public</li><li>Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures</li></ul><p><b>ADDITIONAL REQUIREMENTS</b></p><ul><li>Must be 21 years of age or older to apply</li><li>Must comply with all legal or company regulations for working in the industry</li></ul><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p></div></div>","company":{"companyType":"Public/Startup","name":"Sunnyside","logoUrl":"/logos/sunnyside-c90c9574e98e567c16409c32657665fd.jpeg"},"location":{"country":"United States","address":"Tallahassee, FL","city":"Tallahassee","stateProvince":"FL"},"frontendLink":"/job-posting/sunnyside/wellness-advisor-part-time/a86fa20c0c6eba0cd8f37336eb41a960","title":"Wellness Advisor (part time)","hash":"a86fa20c0c6eba0cd8f37336eb41a960","postingUrl":"https://www.indeed.com/job/wellness-advisor-part-time-a306264aa0f9d6f6"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p>The Budtender is the welcoming face of Wellness Connection of Maine to our members. The successful candidate will possess outstanding customer service skills, constant desire for self-improvement, and attention to details. This entry-level, non-management position offers the opportunity to learn and grow with the Company from the ground up, and to take on increasing levels of responsibility over time.</p><p>Core Competencies<br />To succeed, the Budtender must be: Passionate, Informed, Approachable, Energetic and Trustworthy</p><p>The Budtender must exemplify WCM values of Personal, Reliable, Good-Natured, and Trailblazer.</p><p>The Budtender must consistently and uncompromisingly embody and demonstrate the following:</p><ul><li>Integrity</li><li>Personal Accountability</li><li>Teamwork</li><li>Problem Solving</li><li>Confidence</li><li>Flexibility</li></ul><p>Duties and Responsibilities<br />The main responsibilities of the Budtender include interacting with, educating, and advising members face-to-face and by phone on cannabis; record-keeping; assisting with inventory and cash management; interacting with local service providers; and helping to maintain a clean, safe, and welcoming facility inside and out.</p><ul><li>Greets members in person or on the phone; schedules appointments; oversees member intake and renewal procedures</li><li>Maintains member records in compliance with State law and Company policy</li><li>Answers questions about the law and the Company from members and others</li><li>Assists members in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine</li><li>Assists Assistant Dispensary Manager with inventory and cash management, daily and weekly</li><li>Maintains a clean, safe, welcoming environment inside and outside the facility</li><li>Other duties may be assigned by the Assistant Dispensary Manager according to Company needs</li></ul><p>Qualifications<br />Education</p><ul><li>High school diploma or equivalent</li><li>2 years post-secondary education in a related field preferred</li></ul><p>Work Experience Required</p><ul><li>2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred</li><li>Work history showing progressive responsibility, willingness to accept, lead, and complete additional projects or challenges</li></ul><p>Required Knowledge</p><ul><li>Computer &amp; equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)</li><li>Thorough understanding of Maine state law governing medical marijuana</li><li>Arithmetic necessary for basic inventory and cash management</li><li>Familiarity with history and varieties of medical marijuana preferred but not required</li></ul><p>Skills and Abilities</p><ul><li>Outstanding phone and in-person customer service skills</li><li>Ability to communicate clearly and calmly in a positive and didactic manner</li><li>Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress</li><li>Demonstrated proactivity, flexibility, adaptability and multi-tasking</li><li>Proficient computer skills</li><li>Ability to maintain confidentiality and ethical conduct</li><li>Skill in accurate cash management and inventory control</li><li>Strong written and oral interpersonal communication skills</li><li>Ability to effectively plan and prioritize</li><li>Ability to focus; attention to detail</li><li>Ability to work effectively as part of a team</li><li>On occasion, the willingness to travel to other work sites</li><li>Absolute reliability and honesty</li></ul><p>Physical Requirements</p><ul><li>Extended time standing, walking, bending, and reaching</li><li>Ability to lift and carry up to 50 pounds for a distance of 100 feet</li><li>Maine state resident</li><li>Must pass a drug test and background check (state mandated)</li><li>Reliable transportation</li></ul><p>Job Type: Full-time</p><p>Pay: From $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Wellness Connection of Maine","logoUrl":"/logos/wellness-connection-of-maine-956e64f51f2b3d29078479a29174ea39.jpeg"},"location":{"country":"United States","address":"Gardiner, ME 04345","city":"Gardiner","stateProvince":"ME"},"frontendLink":"/job-posting/wellness-connection-of-maine/budtender-team-lead-gardiner/eb31ac7b2b61c5c1f665109abc0db9a5","title":"BudTender Team Lead - Gardiner","hash":"eb31ac7b2b61c5c1f665109abc0db9a5","postingUrl":"https://www.indeed.com/job/budtender-team-lead-gardiner-f300497df592778b"},{"employmentType":"Full-time (35-40 hours)","postedOn":"4 days ago","description":"<div><p>Are you looking to step into the Cannabis Industry? Are you looking for a company that you can grow your career with? Look no further and APPLY TODAY!</p><p>At La Mota you will contribute to a positive and energetic team to meet the needs and assist our wonderful Brookings customers. Not only will you gain experience in the industry, but you will have endless resources to develop your skill set, and grow to your maximum potential.</p><p>We are looking to fill multiple positions at our Brookings location. We are eager to interview ALL qualified applicants for the two levels of positions listed below.</p><p><b>Lead Retail Specialist (Keyholder): </b></p><p>Qualifications:<br />- Organized and timely<br />- Positive attitude and drama free!<br />- Team Player<br />- Superior Customer Service<br />- Strong understanding of daily sell limits and regulations set in place by the OLCC.<br />- Comply with all OLCC rules and regulations REQUIRED.<br />- 5 year previous cash handling experience REQUIRED.<br />- Industry experience a plus!<br />- Knowledge about cannabis (strains, terpenes, various extract and concentrate processes, CBD, hemp, etc.) a plus!</p><p>Daily duties include:<br />- Assisting customers with authenticity and enthusiasm.<br />- Build and foster long term customer relationships.<br />- Talk about weed! Help customers find products that best meets their needs.<br />- Cross sell products and help customers find a products similar to cannabis products they have had in the past.<br />- Update store menus and online Dutchie menus.<br />- Unlocking and locking the store in the mornings and at night per company standards and policy.<br />- Ensure store set up is to company standards.<br />- Organizing/stickering product.<br />- Basic cleaning tasks for the store. REQUIRED<br />- Pre-rolling REQUIRED<br />- ALL applicants will be required to supply two references (not related to you unless a professional business relationship exists) that will be contacted by upper management.</p><p>Job Types: Full-time (35-40 hours)</p><p>Pay: starting at $15.00 per hour</p><p><b>Retail Specialist: </b></p><p>Qualifications:<br />- Highly organized and punctual<br />- Positive attitude<br />- Superior co-worker relations<br />- Superior customer service<br />- Thorough understanding of daily sell limits and regulations set in place by the OLCC.<br />- Comply with all OLCC rules and regulations REQUIRED.<br />- 1 year previous cash handling experience REQUIRED.<br />- Knowledge about cannabis (strains, terpenes, various extract and concentrate processes, CBD, hemp, etc.) a plus!</p><p>Daily duties include:<br />- Assisting customers with authenticity and enthusiasm.<br />- Build and foster long term customer relations.<br />- Cross sell products and drive sales.<br />- Keep product organized.<br />- Basic cleaning tasks for the store REQUIRED.<br />- Pre-rolling REQUIRED.<br />-ALL applicants will be required to supply two references (not related to you unless a professional business relationship exists) that will be contacted by upper management.</p><p>Job Type: Part-time and Full Time</p><p>Pay: starting at $13.50 per hour</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $13.50 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>COVID-19 considerations:<br />All staff members are provided with ample PPE and sanitation supplies. All the stores have increased sanitation and cleaning measures to prevent the spread of COVID-19.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private","name":"La Mota"},"location":{"country":"United States","address":"Brookings, OR 97415","city":"Brookings","stateProvince":"OR"},"frontendLink":"/job-posting/la-mota/entry-level-and-keyholding-positions/d589b154283dd4653e0ddaa85ec4470d","title":"Entry level and Keyholding Positions","hash":"d589b154283dd4653e0ddaa85ec4470d","postingUrl":"https://www.indeed.com/job/entry-level-and-keyholding-positions-3842b0a9b2187900"},{"employmentType":"Full-time","postedOn":"15 hours ago","description":"<div><p>We are seeking extremely competent and qualified Budtenders to fill our full-time positions at our Clackamas location. We are looking for someone that is a right fit into our company culture; upbeat, always positive, customer obsessed, friendly and a people personDuties include: - Advising customers on suitable cannabis products based upon their needs, preferences, budgets, and reactions to different strains of cannabis.- Keeping abreast of new cannabis products on the market as well as the latest industry trends by researching and trying new products.- Processing customers' payments using the POS (GreenBits) system.- Ensuring that the dispensary is clean, well-organized, and well stocked at all times with both cannabis and non-cannabis items.- Educating customers on the safe use of their cannabis items.- Correctly weighing, packaging, and labeling cannabis products as required by OLCC regulations.- Checking customers' identification documents to verify legal age, valid ID, and medical card status.- Following procedures and the direction of Managers, at all times.- Helping with opening and closing tasks or any other assigned duty.- Provide outstanding service in all interactions with customers.- Being fully educated on all of our products.- Maintain a positive attitude and treat customers/co-workers with respect and dignity.- Listen and respond to customer and coworker needs/requests in an appropriate and timely manner.- Maintain neatness, cleanliness, and organization of the dispensary.- Maintain confidentiality with customer, patient, and business information.- Understand and follow all state and local regulations that apply to retail cannabis dispensaries.Qualifications include: - Retail / sales experience required.- Knowledgeable about all cannabis products.- Experience with Greenbits POS is a huge plus.- Experience with METRC is a huge plus.- Able to keep calm under pressure.- Positive and can-do attitude.- Over the age of 21.- Hygienic appearance.- Confident with handling cash.-Must have reliable transportation.Job Type: Full-timePay: $14.50 - $18.00 per hour COVID-19 considerations: We follow all state and local requirements</p></div>","company":{"name":"Green Lion Dispensary"},"location":{"country":"United States","address":"Beavercreek, OH, USA","city":"Beavercreek","stateProvince":"OH"},"frontendLink":"/job-posting/green-lion-dispensary/dispensary-technician/6154082f6ea2dc73436cc0ad6894750c","title":"Dispensary Technician","hash":"6154082f6ea2dc73436cc0ad6894750c","postingUrl":"https://us.trabajo.org/job-982-20210723-651503e44afa71e90e426a18dc6e0357"},{"employmentType":"Full-time, Part-time","postedOn":"14 hours ago","description":"<div><p><b>Job Summary and Mission</b></p><p>The job of the Packaging Technician is to take various liquid and solid materials and package them into the final retail product. This job requires manual dexterity, accuracy and speed in weighing, measuring and counting units. Reports to Sales Manager and/or Assistant Sales Manager. The Packaging Technician pulls from inventory and processes orders for Customer Service Associates for retail sales.</p><p><b>Summary of Key Responsibilities </b></p><p>Responsibilities and essential job functions include but are not limited to the following:</p><p>· Processing cannabis and hemp material into packaging</p><p>· Ability to stand for long periods of time</p><p>· Perform at an efficient and fast pace</p><p>· Adhering to compliance for health and safety</p><p>· Attention to detail and accuracy</p><p>· Assist in auditing of inventory</p><p>· Weigh, measure, label and package product</p><p>· Reports inconsistencies with products and inventory</p><p>· Rotates inventory</p><p>· Processes orders from Customer Service Associates for retail sales</p><p><b>Basic Qualifications </b></p><p><i>Basic Qualifications are objective, non-comparative, and relevant requirements essential to performing a role anywhere in the company. Examples include minimum educational requirement or specific degrees, certifications, minimum number of years of experience in a similar role with similar scope or level of responsibility, experience with core technology tools or platforms such as Microsoft Office, equivalent military experience, etc.</i></p><p>- <b>Education</b>: Desirable high school diploma or its equivalent.</p><p>- <b>Equipment/Software Skills: </b>Computer skills</p><p>- <b>Certifications, Licenses, Registrations: </b> No required.</p><p><b>Required Knowledge, Skills and Abilities </b></p><p>· Cannabis experience is a plus but not required</p><p>· Strong organizational skills</p><p>· Strong verbal and written communication skills</p><p>· Strong interpersonal skills</p><p>· Excellent time management</p><p>· Ability to work independently and with others</p><p>· Self-driven</p><p>· Minimum 21 years of age</p><p>· Must possess valid driver’s license or state ID</p><p>· Must pass any and all required background checks and drug test (excluding cannabis)</p><p><b>Core Competencies</b></p><p><b>Puts the Customer First: </b>Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.</p><p><b>Works Well with Others: </b>Listens and communicates well with others within and outside of Oak Creek Dispensary. Creates a team environment that is positive and productive.</p><p><b>Leads Courageously: </b>Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.</p><p><b>Develops Continuously: </b>Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.</p><p><b>Achieves Results: </b>Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Independence, CA 93526: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Oak Creek Dispensary"},"location":{"country":"United States","address":"Independence, CA 93526","city":"Independence","stateProvince":"CA"},"frontendLink":"/job-posting/oak-creek-dispensary/packaging-technician/77aa4f164b146e8d9388598355e62d3b","title":"Packaging Technician","hash":"77aa4f164b146e8d9388598355e62d3b","postingUrl":"https://www.indeed.com/job/packaging-technician-e2499f5c7edd28db"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>The ideal candidate will have existing cannabis and accessories product knowledge and must have a minimum one year experience in the retail sales industry.BUDTENDERSAs the first point of contact for our guest, our budtenders will set the tone in delivering a world class guest experience in our stores through engagement, industry expertise and authentic relationship building. Not only are you an ambassador of our brand but also a leader in cannabis legalization though out Canada. You will play a critical role in the successful daily operations of our stores and in positively impacting and de-stigmatizing adult use cannabis within our communities.Job Summary</p><p>• Welcome and assist all customers that visit the store</p><p>• Respond to customer inquiries with comprehensive product knowledge and accuracy</p><p>• Ensure a high level of customer interaction, suggestive selling and enthusiasm</p><p>• Work in partnership with Management and sales team to maximize store sales</p><p>• Professionally and courteously handle customer feedback, complaints or concerns</p><p>• Maintain a high level of product knowledge</p><p>• Sell and upsell products with targets and goal criteria.</p><p>• Process purchase payments - cash, credit/debit card</p><p>• Receive and process inventory</p><p>• Perform opening and closing procedures and complete daily reports</p><p>• Adhere to all safety and security protocols</p><p>• Ensure store is clean and tidy and merchandise is well-displayed and stocked</p><p>Job Type / CategoryWe are seeking candidates looking for PART-TIME 25-35hrs positions.Our operating hours are 7 days a week and may range from 10am to 9 pm.Required Education, Skills and Qualifications</p><p>• Interest and passion for the Cannabis product industry</p><p>• Must be at least 19 years of age</p><p>• Minimum 3 year retail sales experience; legal cannabis sales experience an asset</p><p>• Polished professional with excellent communication and organizational skills</p><p>• Works well with others or alone, and with little supervision</p><p>• Knowledge of/ability to learn about cannabis plants, strains and accessory products</p><p>• Strong attention to detail</p><p>• Energetic, enthusiastic, and highly motivated</p><p>• Experience with POS systems</p><p>• Must be available to work flexible hours including evenings and weekends.</p><p><b>The selected applicant will be required to successfully complete background and reference checks. We appreciate the interest of all candidates however only those selected for an interview will be contacted.Job Types: Full-time, Part-time, PermanentSalary: $16.00-$18.00 per hourSchedule:</b></p><p>• 8 hour shift</p><p><b>Experience:</b></p><p>• Retail management: 1 year (required)</p><p>• Retail sales: 3 years (required)</p><p>• Cannabis: 2 years (required)</p><p><b>Licence/Certification:</b></p><p>• Cannsell (required)</p><p><b>Shift availability:</b></p><p>• Day Shift (required)</p><p>• Night Shift (required)</p><p><b>Work remotely:</b></p><p>• No</p><p><b>COVID-19 precaution(s):</b></p><p>• Remote interview process</p><p>• Personal protective equipment provided or required</p><p>• Plastic shield at work stations</p><p>• Social distancing guidelines in place</p><p>• Virtual meetings</p><p>• Sanitizing, disinfecting, or cleaning procedures in place</p></div>","company":{"name":"Matchbox Cannabis Steeles & Islington LOCATION!"},"location":{"country":"Canada","address":"North York, ON (+1 other)","city":"North York","stateProvince":"ON"},"frontendLink":"/job-posting/matchbox-cannabis-steeles-and-islington-location/part-time-budtender/4620bd550fe8c3c5f0efc244c97245bf","title":"Part Time Budtender","hash":"4620bd550fe8c3c5f0efc244c97245bf","postingUrl":"https://ca.mncjobz.com/jobs/parttime-budtender-north-york-1092820"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Lead Cannabis Sales Associate</p><p>Schedule &amp; Travel: Full-time, minimal travel within region</p><p>Groundworks Industries</p><p>Groundworks Industries is home to a family of retail brands that seek to provide knowledgeable, and artful experiences set new standards for the purchase and experience of cannabis. We are looking for folks who are passionate about cannabis education and want to help us move the dial forward on building an inclusive and professional cannabis culture.</p><p>To be successful in this role, you'll want to bring a wealth of customer experience to the table and either a passion for, or genuine curiosity about cannabis. You would join a team of 5-10 cannabis professionals and be an integral leader in delivering excellent service to our communities.</p><p>Our stores span from the Oregon Coast to as far east as Gresham. We are currently soliciting applicants for Lead Sales Associate at our Farma location.</p><p>Learn more at https://www.gw-ind.com/</p><p>Lead Sales Associate Job Description</p><p>The Lead Sales Associate acts as a shift leader, deploying the crew throughout the shift in a way that best supports customers and team members. This job supports Store Management in leading a team of retail associates to maintain a superior cannabis experience for our customers, and acts as Manager on Duty in the absence of Store Management.</p><p>Informed by a 'Balanced Scorecard' approach equally emphasizing People, Process/Technology, Customer and Finance the Sales Associate supports the shop goal of facilitating a welcoming environment that creates unique customer service opportunities.</p><p>This is accomplished by way of a respectful, constructive and energetic style guided by Groundworks' core values and long-range objectives.</p><p><b>The Lead Sales Associate is accountable for four primary areas of responsibility:</b></p><p>People Effectively communicates with team members, speaking up as issues or concerns arise, and sharing those quickly and concisely with management team to quickly solve problems.</p><p>Process/Technology Efficiently opens and closes the store, maintaining a clean, stocked, and well-presented sales floor, and accurately process transactions, holding team members accountable for both</p><p>Customer Actively works to educate the crew on industry science and product knowledge, seeks to connect with a diverse spectrum of customers and clients, works to solve problems around customer service and challenges the team to deliver customer service in a friendly, attentive and knowledgeable manner.</p><p>Finance Maintains exemplary cash handling skills, adherence to company operation policies, and works side by side with store leadership team to develop business acumen and achieve store team goals.</p><p>Required Qualifications</p><p>• High School Graduate or equivalent</p><p>• 3+ years' experience in retail, service, or hospitality</p><p>• 2+ years' experience overseeing and leading shift and store operations</p><p>• 2+ years' experience giving direct feedback to employees</p><p>• Attention to detail, strong organizational and interpersonal skills</p><p>• Friendly demeanor, engaging manner, and strong work ethic</p><p>• Flexibility to 'fill in' and work in various capacities based on business needs, e.g. on a sales floor</p><p>• Solid management and problem-solving skills</p><p>• Ability to give and receive constructive feedback in a timely manner</p><p>• Approachable, mindful, and positive</p><p>• Hold a valid driver's license and have reliable transportation for commuting among locations within assigned region</p><p>• Hold a valid Marijuana's Handlers Permit</p><p>• Must be and remain compliant with all legal and company regulations required for working in the cannabis space</p><p>• Must be 21 years of age or older</p><p>• Have interest in the cannabis industry and be culturally aligned with Groundworks' mission</p><p>• Internal candidates must have been in their current position for at least six months</p><p><b>Physical Requirements</b></p><p>• Ability to stand, walk, sit, and kneel daily in retail and production environments that include concrete or other hard-surface floors and, in some instances, staircases.</p><p>• Ability to push, pull and carry up to 50 pounds multiple times daily.</p><p>• Ability to maintain focus and memory in environments with distractions such as heavy foot traffic, background noise due to public conversations and the gathering of people, etc.</p><p>• Absent conditions that would prevent the occasional use of PPE such as safety glasses, dust masks, etc.</p><p>• Ability to sit at a desk and work at a computer for several contiguous hours</p></div>","company":{"website":"gw-ind.com","companyType":"Private/Established","name":"Groundworks Industries","logoUrl":"/logos/groundworks-industries-144f74640cec583f7d395ef64ed45039.png"},"location":{"country":"United States","address":"Oregon, USA (+1 other)","stateProvince":"OR"},"frontendLink":"/job-posting/groundworks-industries/lead-cannabis-sales-associate-farma/4baf1dde5029e964334431eef7583c45","title":"Lead Cannabis Sales Associate - Farma","hash":"4baf1dde5029e964334431eef7583c45","postingUrl":"https://www.glassdoor.com/job-listing/lead-cannabis-sales-associate-farma-groundworks-industries-JV_IC3800480_KO0,35_KE36,58.htm?jl=1007188765753"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>• *THE OPPORTUNITY**</p><p>A Floater Medical Professional for BEYOND\\/HELLO will report directly to the Store Manager and is responsible for ensuring our patrons receive the best and highest quality consultations and guidance with regard to their medical cannabis needs. Compliance, compassion, and quality care is a core focus for our BEYOND \\/ HELLO Medical Professionals. The Floater Medical Professionals may be called upon to assist in other locations besides their home store throughout the commonwealth of Pennsylvania. Medical Professionals are charged with ensuring that patient care by way of consultations runs smoothly, efficiently, complies with state regulations, complies with company policies, and supports our BEYOND \\/ HELLO initiatives. Actions and efforts must positively contribute to the overall culture and company mission.</p><p>You will communicate effectively with all store staff, various vendors and service providers, marketing, inventory, HR, and the Director of Retail to implement and maintain store goals, protocols, policies and procedures in accordance with the company standards, as well as communicate broader BEYOND \\/ HELLO objectives and standards.</p><p>• *PRINCIPAL RESPONSIBILITIES:**</p><p>Become proficient with the point of sale system (MJ Freeway)</p><p>Lead by example through being the ultimate illustration of service, dedication,</p><p>pace and energy. Ensure customer experience exceeds expectations every day.</p><p>Maintain all confidential information according to HIPAA policies and procedures</p><p>Mentor, motivate, elevate and inspire the managers and store staff through continual training on compliance, products, and BEYOND \\/ HELLO best practices</p><p>Continuous investment in learning about our specific Grower\\/Processor products and the ever-evolving research on medical cannabis</p><p>Adhere to and promote the BEYOND\\/ HELLO culture of positivity, professionalism and compliance of policies and PA Medical Marijuana Program rules and regulations</p><p>Conduct over-the-phone, in-person, and other approved methods of consultations. Follow-up to ensure that BEYOND \\/ HELLO patients and caregivers are receiving accurate and helpful information in a caring and compassionate way</p><p>Utilize company tools for New Patient Experience such as HEMP Note to drive loyalty and sales</p><p>Follow Standard Operating Procedures and execute all company programs for customer service, patient and visitor management, state compliance and safety and security guidelines</p><p>Guide patients and employees with cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration</p><p>Guide patients and collaborate with employees on cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration</p><p>Effectively and diplomatically handle employee or customer concerns\\/complaints while interfacing with the Store Manager and HR</p><p>Report any and all issues or complaints relating to product to the Store Manager and Inventory Control Manager in real-time</p><p>Work closely with the Store Manager to regularly drive sales, influence product sell-through, and ensure BEYOND\\/HELLO is the dispensary of choice among patients</p><p>• *EDUCATION &amp; EXPERIENCE**</p><p>• Must hold an active PA medical \\/ pharmacy license and be a registered medical professional with the Department of Health Office of Medical Marijuana</p><p>• Must be willing to submit and pass a comprehensive background check per NRS</p><p>• Strong team management and personal communication skills</p><p>• Ability to thrive within a fast-paced environment</p><p>• Strong compliance and regulation attitude</p><p>• Excellent oral and written communication skills</p><p>• Detail oriented and focused</p><p>• MS Office proficient with ability to utilize and navigate multiple software platforms with ease</p><p>• Knowledge of cannabis</p><p>• *ADDITIONAL JOB EXPECTATIONS:**</p><p>7-day availability with weekend work</p><p>Complete any needed assistance including oversight and coverage outside of assigned region as needed</p><p>Identify opportunities to educate the community on the benefits of cannabis as medicine for the Qualifying Conditions and develop sales strategies to be successfully implemented.</p><p>Identify and develop process improvements to assist with company growth</p><p>Assist with onboarding and training of new Medical Professionals</p><p>• *PHYSICAL REQUIREMENTS**</p><p>• Constantly perform desk-based computer tasks</p><p>• Frequently sitting</p><p>• Occasionally stand\\/walk, reach\\/work above shoulders, grasp lightly\\/fine manipulation, grasp forcefully, use a telephone, sort\\/file paperwork or parts, lift\\/carry\\/push\\/pull objects that weigh up to 25 pounds</p><p>• Occasionally Twist\\/bend\\/stoop\\/squat, kneel\\/crawl</p><p>• *OTHER DUTIES**</p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice</p><p>BEYOND\\/HELLO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.</p><p>We offer benefit packages that may include: Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).</p><p>Location: Stroudsburg, PA 18360, USA</p><p><b>Skills required for this job:</b></p><p>• Marketing</p><p>• Design</p><p>• Sales</p><p>• Excel</p><p>• Communication</p><p>• Growth</p><p>• Management</p><p>• Customer service</p></div>","company":{"website":"jushico.com","companyType":"Public/Established","name":"Jushi Holdings Inc","logoUrl":"/logos/jushi-ed6167aca579d7078b5dae7a1c6fbaac.png"},"location":{"country":"United States","address":"Stroudsburg, PA, USA","city":"Stroudsburg","stateProvince":"PA"},"frontendLink":"/job-posting/jushi-holdings-inc/dispensary-pharmacist/390b92c4adeda92cfbb51acc5c2127d8","title":"Dispensary Pharmacist","hash":"390b92c4adeda92cfbb51acc5c2127d8","postingUrl":"https://torre.co/jobs/lr43qxed-jushi-holdings-inc-dispensary-pharmacist-11"},{"employmentType":"Full-time, Part-time, Permanent","postedOn":"4 days ago","description":"<div><p>Sales Associate – Sessions Cannabis</p><p>Sessions Cannabis is a leading cannabis retailer with simple and relatable goals. It is our belief that cannabis is to be safe and accessible to everyone. We strive to support all aspects of the local community and seek to hire directly from the neighbourhoods we affiliate with to add stable, fulfilling, and enjoyable employment to those communities.</p><p>Job Description<br />Sessions Cannabis Sales Associates are customer service specialists as well Sessions brand ambassadors. Our team members can direct any type of customer to their desired product and experience.<br />The ideal Sessions employee is compassionate, responsible, and well-educated in cannabis. We are looking for individuals who can engage positively with their community and deliver excellent customer service in a fast-paced environment.<br />Responsibilities:</p><ul><li>Greet customers throughout the day in a friendly and welcoming manner</li><li>Confidently represent the Sessions brand and ideals</li><li>Educate customers on cannabis products and how to safely consume cannabis</li><li>Facilitate the sale of regulated cannabis by discussing cannabis products and engaging customers in a variety of cannabis accessories</li><li>Maintain up to date knowledge of new trends and products in the industry</li><li>Effectively utilize a cannabis compliant POS system and cash register</li><li>Organize, receive and categorize cannabis products and accessories</li><li>Ensure the cleanliness of the store is maintained on a daily basis</li><li>Check identification of customers who appear to be 25 years of age or under</li><li>Abide by all company policies and procedures</li></ul><p>Qualifications:</p><ul><li>3-5 years of experience in a retail setting is preferred</li><li>Valid Cannsell Cannabis Retail Certification</li><li>A clean criminal background check from local authorities</li><li>Ability to work in a fast-paced environment</li><li>Must be a team player</li><li>Excellent written, oral, and interpersonal skills</li><li>Availability for shift work any time between 8:30am to 11:30pm, Monday to Sunday</li><li>Basic skills in math and proficiency as a cashier</li><li>Extensive knowledge of cannabis products and accessories is an asset</li><li>Personal connection to the community is an asset</li><li>Must be 19 years of age or older</li></ul><p>Sessions Cannabis is an equal opportunity employer. All aspects of employment will be based upon merit, performance and the needs of the business. We value diversity and encourage all who meet the job’s qualifications to apply and join the Sessions team!<br />Sessions Cannabis will make every effort to accommodate candidates needs through the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you require any accommodations throughout the hiring process, please let us know.</p><p>Part-time hours: 0-35 per week</p><p>Job Types: Full-time, Part-time, Permanent</p><p>Salary: $17.00-$18.00 per hour</p><p>Benefits:</p><ul><li>Company events</li><li>On-site parking</li><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Weekends</li></ul><p>Experience:</p><ul><li>customer service: 2 years (preferred)</li></ul><p>Licence/Certification:</p><ul><li>CannSell (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Sessions Cannabis","logoUrl":"/logos/sessions-cannabis-collingwood-41aabae49140d465e23a992d5b140cb9.png"},"location":{"country":"Canada","address":"Brockville, ON","city":"Brockville","stateProvince":"ON"},"frontendLink":"/job-posting/sessions-cannabis/sales-associate-budtender/6599690f21a7cfef6e05d1a77e8dfc97","title":"Sales Associate / Budtender","hash":"6599690f21a7cfef6e05d1a77e8dfc97","postingUrl":"https://ca.indeed.com/job/sales-associate-budtender-3f562b385e7d9fc1"},{"employmentType":"Full-time","postedOn":"23 hours ago","description":"<div><p>As our Store Leader, you oversee the daily operations of the store as needed. You train, coach, and motivate our Doyens (Sales Associates) to be the most knowledgeable, respected, and prominent persons in the field of cannabis and kratom.</p><p>You have a passion for driving sales and achieving brand standards. You bring our company values and culture to life every day for our team members and our customers.</p><p>You will complete our product knowledge training program and engage in ongoing training initiatives to receive a master's level education in cannabis and kratom. You will use this expertise to provide a consultative sales approach, coaching others to do the same, and helping guide customers to the best products for their needs, thus making their day better than before.</p><p><b>WHAT THE JOB ENTAILS:</b></p><p>Being a leader: You're all about motivating and inspiring the team. You're a role-model leader and you always hold associates accountable to standards.</p><p>Passion for driving results: You're an expert at driving sales and love coaching others how to do the same. You maximize business opportunities to drive key performance indicators. You ensure your team is engaging with every customer through a consultative sales approach to help them find exactly what they're looking for, and you doing so with a \"service first\" mindset.</p><p>Loving Continuous Learning and Improvement: You love training and developing people. You lead the way for your team in continuously learning, broadening your knowledge of all things cannabis and kratom. You are always seeking ways for you, your team, and your store to improve.</p><p>Building a Team: You challenge your team with clear, attainable goals. You consistently coach providing real-time feedback. You celebrate outstanding performance, drive engagement, and motivate the team to bring out their best.</p><p><b>ABOUT YOU:</b></p><p>• You've previously led teams in a retail setting.</p><p>• You know how to drive success in yourself and others.</p><p>• You're available to work when our customers and team need you (evenings, weekends, and holidays).</p><p>• You love our products.</p><p>• You're as passionate about our company and culture as we are.</p><p>• You're at least 18 years of age.</p><p><b>ABOUT US:</b></p><p>• We're a values driven company that has genuine care for our team members.</p><p>• We value diversity and embrace different perspectives and your individuality.</p><p>• We strive to create a culture of growth, innovation and acceptance.</p><p>• We're a fast growing company with plenty of opportunities for development and career advancement.</p><p>• $37,500/yr + value share package.</p><p>• Up to $250 per check cash advance through our third party scheduler, Homebase</p><p>• We give up to 50% for team member discounts.</p><p>• We have great health benefits, vision, dental, 401(k) with company match.</p><p>• We offer paid vacation and wellness(sick) time.</p><p>CBD Kratom does not discriminate based on age, gender identity, race, sexual orientation, disability, nor national origin and actively welcomes all candidates from any culture or background</p></div>","company":{"companyType":"Private/Established","name":"CBD Kratom","logoUrl":"/logos/cbd-kratom-98fe43798f968535e0f4eb1d3183896f.jpeg"},"location":{"country":"United States","address":"Dallas, TX, USA","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/cbd-kratom/cbd-kratom-store-leader-plano-dallas-tx/2fab248ad209b85c72ac0b5089634d0c","title":"CBD Kratom Store Leader Plano-Dallas, TX","hash":"2fab248ad209b85c72ac0b5089634d0c","postingUrl":"https://www.recruit.net/job/store-leader-jobs/98E2AA0F8E6E7EF7"},{"employmentType":"Full-time","postedOn":"16 days ago","description":"<div><p>WHO WE ARE</p><p>Northern Helm is charting a new course. Our goal is to normalize the cannabis retail experience: browsing and purchasing cannabis products should feel no different than any other shopping experience. We recognize that cannabis may be new to a lot of people, so our stores are beautiful and uncomplicated, designed to engage – not overwhelm – our guests. Northern Helm is slated to open its first licensed retail store in Toronto this spring, with an additional five partner locations opening mid-summer 2021 in Eastern Ontario.</p><p>WHY THIS ROLE IS IMPORTANT</p><p>The Crew Supervisor at Northern Helm Bowmanville is responsible for supporting the Store Manager in the management of all aspects of store operations. With experience in retail management, the Crew Supervisor supports the retail sales Crew of Cannabis Guides through hiring, developing, managing, motivating and training of staff. By partnering with the Store Manager to develop Northern Helm Bowmanville store culture, the Crew Supervisor is a role model of responsibility, initiative and excellent customer service. What’s more, they excel in environments where creative problem solving helps overcome challenges, all in order to achieve key performance metrics. Essential to the role is their experience in managing inventory, motivating the retail sales team, managing time efficiently and effectively communicating needs to the Store Manager. They are committed to the long-term success of the store and developing the brand to improve lives through sustainable access to cannabis.</p><p>RESPONSIBILITIES</p><ul><li>Meet sales goals through confident floor management skills, owning the day-to-day operations of the store</li></ul><ul><li>Train, coach, motivate and mentor the Cannabis Guide Crew on product knowledge and retail sales techniques</li></ul><ul><li>Support achievement of key sales targets and other business objectives</li></ul><ul><li>Provide exceptional guest service; act as a role model to the Crew of Cannabis Guides</li></ul><ul><li>Ensure a high quality guest experience is provided in every interaction</li></ul><ul><li>Support with administrative tasks as required; ensure compliance with policies and procedures</li></ul><ul><li>Maintain outstanding store condition and visual merchandising standards</li></ul><ul><li>Support Store Manager’s reporting on buying trends, customer needs, profits and other metrics, as required</li></ul><ul><li>Communicate training needs to Store Manager based on performance observations</li></ul><ul><li>Support resolution of all issues that arise from staff or guests, such as complaints or grievances</li></ul><ul><li>Help with recruitment to fill people pipeline and always be on the lookout for amazing additions to the team</li></ul><ul><li>Demonstrate strong time management and organization skills to keep priorities in focus</li></ul><ul><li>Effectively communicate needs and ideas to the Store Manager in order to elevate the business</li></ul><ul><li>Adhere to all federal, provincial and municipal legislative requirements of cannabis retailers</li></ul><ul><li>Perform and complete additional projects, duties and assignments as required by the Store Manager</li></ul><ul><li>Other duties as may be assigned</li></ul><p>QUALIFICATIONS</p><ul><li>2-4 years experience in retail management</li></ul><ul><li>A leader with a proven ability to train others and retain talent</li></ul><ul><li>Strong floor leadership and coaching skills to develop and motivate a retail sales team</li></ul><ul><li>Proven ability to deliver positive guest experiences which build loyalty and deliver quantifiable results</li></ul><ul><li>Ability to handle competing priorities in a fast-paced environment</li></ul><ul><li>Very strong verbal and written communication with excellent organizational skills</li></ul><ul><li>Basic knowledge of the cannabis plant, recreational product offerings and safe consumption methods</li></ul><ul><li>Passion for cannabis products and education</li></ul><ul><li>Responsible, reliable, and guest-oriented</li></ul><p>REQUIREMENTS</p><ul><li>Minimum age 19 years old</li></ul><ul><li>Able to lift boxes 5-35 lbs</li></ul><ul><li>Must be willing to work shifts scheduled by company and comfortable with ever changing duties</li></ul><ul><li>The successful candidate will be required to complete a criminal background check and CannSell certification</li></ul><p>HOW TO APPLY</p><p>Please email a brief cover letter and your resume.</p><p>We are grateful for the interest in this role from all candidates, however, we will be contacting only those that best fit the requirements.<br />Northern Helm Bowmanville welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p><p>Job Type: Full-time</p><p>Schedule:</p><ul><li>Day shift</li><li>Night shift</li><li>Weekends</li></ul><p>Application question(s):</p><ul><li>Do you have your CannSell certification?</li><li>Do you have a current criminal background check?</li></ul><p>Experience:</p><ul><li>Supervising experience: 2 years (required)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Northern Helm Cannabis","logoUrl":"/logos/northern-helm-ed892d601ff7eaf3d7cfa68644e6b480.jpeg"},"location":{"country":"Canada","address":"Bowmanville, ON","city":"Bowmanville","stateProvince":"ON"},"frontendLink":"/job-posting/northern-helm-cannabis/crew-supervisor/c72709641a7c1beb714b106396b17fbe","title":"Crew Supervisor","hash":"c72709641a7c1beb714b106396b17fbe","postingUrl":"https://ca.indeed.com/job/crew-supervisor-df7c133941d0bab1"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Location: Palm Coast, FLParallelEveryone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.IN A NUTSHELL…The Lead Guide is the subject matter expert, follows and trains new staff on all standard operating procedures and new products. Interacts with patients in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner, as well as escalated concerns. Provides superior customer service at all times. The Lead Guide may report directly to the Store Manager, Assistant Store Manager. Supports the stores financial and KPI’s goals to meet and/or exceed established goal.This role is with Florida Market, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com. WHAT YOU WILL BE DOINGFollow established policies and procedures for customer service, staff management, inventory management, cash handling, state compliance, and safety and security guidelines. Oversee store operations, procedures, and processes. Responsible for opening and closing of store as a keyholder Assist the senior store leadership as needed. Assist with new employee orientation and new product launch education Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model. Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration. Maintain thorough product knowledge through participation in internal training programs to answer concerns and/or questions promptly and efficiently, referring to store management team when appropriate. Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records Maintain privacy and confidentiality of sensitive patient information in alignment with HIPPA compliance Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS) Responsible for maintaining the cleanliness of the store Supports the teamwork effort in both opening and closing procedures Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands Performs other duties and tasks as assignedEXPERIENCE AND SKILLS YOU’LL BRING2 years retail experience (Preferred) Microsoft Office Suite proficient level (Preferred) Proven track record of leadership capabilities (Preferred) Must be flexible regarding work schedule, including evenings, weekends, and holidays Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively Excellent verbal and written communication skills Ability to work in a fast-paced, changing, and challenging environment. Ability to deal with problems and resolve in a timely and professional manner Positive attitude and strong work ethic Demonstrates high emotional intelligence and ability to build relationships in store and cross-functionally Passionate about the importance of medical marijuana Age 21 or over (Required)High School Diploma or equivalent (Required)Valid Government-Issued Photo ID (Required)YOU WILL BE SUCCESSFUL IF YOU…Are self-motivated; micro-managing isn’t fun for anyoneRoll your sleeves up and do the work; strategy is important, but so is getting stuff doneCan work fast and be flexible; our industry is always changingPlay nice with others; we collaborate with each other a lotThink creatively; sometimes, the “traditional” solution isn’t the best oneWHAT YOU GETConsistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programsBalance and flexibility; paid time off, paid parental leave, flexible work arrangementsFinancial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industryEmployee discount Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through BenevityPHYSICAL REQUIREMENTSAbility to stand for prolonged periods of time, counting, calculating and computer processing operations. Ability to lift 30 lbs. unassistedConstantly operate a computer and other office machineryKneeling, stooping, crouching, reaching for things on shelving with assisted ladders throughout the duration of the shiftPARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUESOur Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | AgilityWe are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.DISCLAIMERParallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates. Internal ID: 27295</p></div>","company":{"companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"Palm Coast, FL, USA","city":"Palm Coast","stateProvince":"FL"},"frontendLink":"/job-posting/surterra-wellness/1731-lead-guide-palm-coast/f922092d00c00aacf44f65937a7068a6","title":"1731 - Lead Guide - Palm Coast","hash":"f922092d00c00aacf44f65937a7068a6","postingUrl":"https://www.monster.com/job-openings/1731-lead-guide-palm-coast-palm-coast-fl--ff7e198f-9aa1-4e41-8d0e-b936e4e17f55"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p>THE OPPORTUNITYA BEYOND / HELLO Licensed Pharmacist will report directly to the Store Manager and is responsible for ensuring our patrons receive the best and highest quality consultations and guidance about their medical cannabis needs. Our pharmacists are charged with ensuring that patient care by way of consultations runs smoothly, efficiently, complies with state regulations, complies with company policies, and supports our BEYOND / HELLO initiatives. Actions and efforts must positively contribute to the overall culture and company mission.You will communicate effectively with all store staff, various vendors and service providers, marketing, inventory, HR, and the Director of Retail to implement and maintain store goals, protocols, policies, and procedures in accordance with the company standards, as well as communicate broader BEYOND / HELLO objectives and standards.PRINCIPAL RESPONSIBILITIES:Become proficient with the point-of-sale system (MJ Freeway)Maintain all confidential information according to HIPAA policies and proceduresConduct over-the-phone, in-person, and other approved methods of consultations Follow-up to ensure that BEYOND / HELLO patients and caregivers are receiving accurate and helpful information in a caring and compassionate wayMentor, motivate, elevate, and inspire the managers and store staff through continual training on compliance, products, and BEYOND / HELLO best practicesContinuous investment in learning about our specific Grower/Processor products and the ever-evolving research on medical cannabisAdhere to and promote the BEYOND/ HELLO culture of positivity, professionalism and compliance of policies and PA Medical Marijuana Program rules and regulationsUtilize company tools for New Patient Experience such as HEMP Note to drive loyalty and salesFollow Standard Operating Procedures and execute all company programs for customer service, patient and visitor management, state compliance and safety and security guidelinesGuide patients and collaborate with employees on cannabis recommendations including product selection, effects, potency, dosing, methods of consumption, and administrationEffectively and diplomatically handle employee or customer concerns/complaints while interfacing with the Store Manager and HRReport all issues or complaints relating to product to the Store Manager and Inventory Control Manager in real-timeWork closely with the Store Manager to regularly drive sales, influence product sell-through, and ensure BEYOND/HELLO is the dispensary of choice among patientsLead by example through being the ultimate illustration of service, dedication, pace, and energy. Ensure customer experience exceeds expectations every day EDUCATION &amp; EXPERIENCESuccessful completion of either a BS Pharm or PharmD from an accredited universityMust hold an active PA medical / pharmacy license and be a registered medical professional with the Department of Health Office of Medical MarijuanaMust be willing to submit and pass a comprehensive background check per NRSMust complete the Pennsylvania Department of Health 4-Hour CME CourseDispensary or retail pharmacy experience preferred, but not requiredADDITIONAL JOB EXPECTATIONS:7-day availability with weekend workMinimum 45 hours worked per weekStrong team management and personal communication skillsAbility to thrive within a fast-paced environmentStrong compliance and regulation attitudeExcellent oral and written communication skillsDetail oriented and focusedMS Office proficient with ability to utilize and navigate multiple software platforms with easeKnowledge of cannabisComplete any needed assistance including oversight and coverage outside of assigned region as neededIdentify opportunities to educate the community on the benefits of cannabis as medicine for the Qualifying Conditions and develop sales strategies to be successfully implementedIdentify and develop process improvements to assist with company growthAssist with onboarding and training of new pharmacist hiresMust be flexible regarding work schedule and willing to work 5-6 days per week including evenings, weekends, opening and closingMust be able to frequently bend, squat, and lift up to 25 lbsPHYSICAL REQUIREMENTSConstantly perform desk-based computer tasksFrequently sittingOccasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 poundsOccasionally Twist/bend/stoop/squat, kneel/crawlOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.BEYOND/HELLO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.We offer benefit packages that may include: Medical, Dental, Vision-, Life-, Short- and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k</p></div>","company":{"website":"jushico.com","companyType":"Public/Established","name":"Jushi","logoUrl":"/logos/jushi-ed6167aca579d7078b5dae7a1c6fbaac.png"},"location":{"country":"United States","address":"Baltimore, MD, USA","city":"Baltimore","stateProvince":"MD"},"frontendLink":"/job-posting/jushi/dispensary-pharmacist/2064990385f850096d8f6eba0a205d6f","title":"Dispensary Pharmacist","hash":"2064990385f850096d8f6eba0a205d6f","postingUrl":"https://us.bebee.com/job/20210722-9ea1133e26d2342179dfc8dab2f8044d"}]