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Client Service Representative

WeedMD Rx Inc. Bowmanville, ON Full-time
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Company

WeedMD Inc. is the publicly traded parent company of WeedMD RX Inc. and Starseed Medicinal Inc., licence holders producing and distributing cannabis products for both the medical and adult-use markets. The Company owns and operates a 158-acre state-of-the-art greenhouse, outdoor and processing facility located in Strathroy, ON as well as a fully licensed 26,000 sq. ft. Aylmer, ON processing facility, specializing in cannabis extraction. With the addition of Starseed, a medical-centric operator, WeedMD has expanded its multi-channeled distribution strategy. Starseed’s industry-first, exclusive partnership with LiUNA, the largest construction union in Canada, along with employers and union groups complements WeedMD’s direct sales to medical patients. The Company maintains strategic relationships in the seniors’ market and supply agreements with Shoppers Drug Mart as well, as seven provincial distribution agencies where adult-use brands Color Cannabis and Saturday are sold.

Summary

The Customer Service Representatives are responsible for inbound and outbound calls for both Starseed and North Star Wellness, maintain client appointments to the clinic, as well as complete Registrations and Re-Registrations process, submits Prior Authorization to all Insurance providers and submits all orders through Kroll for all clients approved for insurance coverage..

Customer Service Representatives also share product/services information, place client orders and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Duties

  • Answer inbound calls
  • Handle customer requests, orders, appointments and concerns
  • Identify and assess clients’ needs to achieve satisfaction
  • Registration of clients
  • Verification of all new medical documents with the physicians or NP’s
  • Take the extra mile to engage the clients
  • Responsible to making outbound calls to clients and HCP’s
  • Responsible for entering client information in Bluelink, PatientVu/Kroll and or Portal
  • Submit claims for reimbursement to the client’s insurance company
  • Submits Prior Authorization forms on behalf of the client
  • Enters Prior Authorization approvals into Kroll
  • Manages/Submits all rejected Kroll orders
  • Answers all inbound emails
  • Complaints

Required Knowledge, Skills and Abilities

  • Demonstrated ability to work effectively with others in a fast-paced client focused environment
  • Ability or organize and prioritize multiple tasks and work roles
  • Ability to use a high degree of tact, diplomacy and discretion in working with others
  • Ability to type a minimum of 50 wpm
  • Attention to detail a must
  • Ability to work as an effective member of an integrated Customer Service Team
  • Build sustainable relationships and trust with clients
  • Excellent communication and presentation skills
  • Handle client complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution, Keep records of client’s interactions, process customer accounts and file documents
  • Customer orientation and ability to adapt/respond to different types of characters

Requirements

  • A minimum of 3 years’ experience in a customer service environment
  • Ability to perform the essential duties of the job
  • Demonstrates Core Values; accountability, integrity, humility, compassion and respect
  • Must be available to work weekends or evening shift on a rotating basis.
  • Superior computer skills
  • Must be a team player

If you are passionate about working in this industry, have a thirst for knowledge and want to be part of a dynamic and growing company, we would like to hear from you!

Note: We would like to thank all applicants for their interest however we will only be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent. The chosen applicant will be required to successfully complete background and reference checks.

WeedMD thanks all applicants for their interest; however, only those selected to continue in the recruitment process will be contacted. Pursuant to the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, WeedMD will accommodate all applicants with disabilities to the point of undue hardship during the recruitment and hiring process. Accommodation will be provided upon request and in accordance with the principles of dignity, individualization, and inclusion. WeedMD will work cooperatively, and in a spirit of respect, with all partners in the accommodation process. WeedMD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, receipt of public assistance (in housing only), sex (including pregnancy and breastfeeding) or sexual orientation.

Job Type: Full-time

Education:

  • Secondary School (preferred)

Experience:

  • Customer Service: 3 years (preferred)
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The Company maintains strategic relationships in the seniors’ market and supply agreements with Shoppers Drug Mart as well, as seven provincial distribution agencies where adult-use brands Color Cannabis and Saturday are sold.</p><p><b>Summary</b></p><p>The Customer Service Representatives are responsible for inbound and outbound calls for both Starseed and North Star Wellness, maintain client appointments to the clinic, as well as complete Registrations and Re-Registrations process, submits Prior Authorization to all Insurance providers and submits all orders through Kroll for all clients approved for insurance coverage..</p><p>Customer Service Representatives also share product/services information, place client orders and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</p><p>The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.</p><p>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p><b>Job Duties</b></p><ul><li>Answer inbound calls</li><li>Handle customer requests, orders, appointments and concerns</li><li>Identify and assess clients’ needs to achieve satisfaction</li><li>Registration of clients</li><li>Verification of all new medical documents with the physicians or NP’s</li><li>Take the extra mile to engage the clients</li><li>Responsible to making outbound calls to clients and HCP’s</li><li>Responsible for entering client information in Bluelink, PatientVu/Kroll and or Portal</li><li>Submit claims for reimbursement to the client’s insurance company</li><li>Submits Prior Authorization forms on behalf of the client</li><li>Enters Prior Authorization approvals into Kroll</li><li>Manages/Submits all rejected Kroll orders</li><li>Answers all inbound emails</li><li>Complaints</li></ul><p><b>Required Knowledge, Skills and Abilities </b></p><ul><li>Demonstrated ability to work effectively with others in a fast-paced client focused environment</li><li>Ability or organize and prioritize multiple tasks and work roles</li><li>Ability to use a high degree of tact, diplomacy and discretion in working with others</li><li>Ability to type a minimum of 50 wpm</li><li>Attention to detail a must</li><li>Ability to work as an effective member of an integrated Customer Service Team</li><li>Build sustainable relationships and trust with clients</li><li>Excellent communication and presentation skills</li><li>Handle client complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution, Keep records of client’s interactions, process customer accounts and file documents</li><li>Customer orientation and ability to adapt/respond to different types of characters</li></ul><p><b>Requirements</b></p><ul><li>A minimum of 3 years’ experience in a customer service environment</li><li>Ability to perform the essential duties of the job</li><li>Demonstrates Core Values; accountability, integrity, humility, compassion and respect</li><li>Must be available to work weekends or evening shift on a rotating basis.</li><li>Superior computer skills</li><li>Must be a team player</li></ul><p>If you are passionate about working in this industry, have a thirst for knowledge and want to be part of a dynamic and growing company, we would like to hear from you!</p><p><b>Note: </b>We would like to thank all applicants for their interest however we will only be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent. The chosen applicant will be required to successfully complete background and reference checks.</p><p>WeedMD thanks all applicants for their interest; however, only those selected to continue in the recruitment process will be contacted. Pursuant to the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, WeedMD will accommodate all applicants with disabilities to the point of undue hardship during the recruitment and hiring process. Accommodation will be provided upon request and in accordance with the principles of dignity, individualization, and inclusion. WeedMD will work cooperatively, and in a spirit of respect, with all partners in the accommodation process. WeedMD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, receipt of public assistance (in housing only), sex (including pregnancy and breastfeeding) or sexual orientation.</p><p>Job Type: Full-time</p><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 3 years (preferred)</li></ul></div>","company":{"companyType":"Public/Established","name":"WeedMD Rx Inc.","logoUrl":"/logos/weedmd-0b8f6246bde17944a32624bc1cfea52d.jpeg"},"location":{"country":"Canada","address":"Bowmanville, ON","city":"Bowmanville","stateProvince":"ON"},"frontendLink":"/job-posting/weedmd-rx-inc/client-service-representative/68375571b835d09b09f9c5ff198e96cd","title":"Client Service Representative","hash":"68375571b835d09b09f9c5ff198e96cd","postingUrl":"https://ca.indeed.com/job/client-service-representative-0ab9ce8a2778bb16"},{"postedOn":"13 days ago","description":"<div><div><h2><b>The Role</b></h2><div>Essence Vegas announces the invitation to submit resumes/CV's for the position of <b>Part-Time </b><b>Guest </b><b>Consultant</b>. Processing of candidates will occur throughout the year on an ongoing basis. The pool of candidates from this recruitment may be used to fill vacancies for the classification of <b><i>Part-Time Guest Consultant</i></b><b> </b>for up to one (1) year.</div><div></div><div>Our Guest Consultants provide excellent customer service and knowledgeable information on cannabis products to patients and guests. Strives to provide a superior patient experience for all guests at Essence Dispensary.</div><h2><b>Responsibilities</b></h2><div><ul><li>Responsible for patient data, paperwork, and upkeep.</li><li>Coordinates with the General Manager and Dispensary Manager on operating and inputting into the Essences EVS system.</li><li>Maintains accurate records of patient's identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.</li><li>Records, arranges, and packages patient orders.</li><li>Maintains an organized environment and facility appearance.</li><li>Welcomes patients and caregivers as they enter the facility.</li><li>Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.</li><li>Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the EVS system and with the State's system when implemented.</li><li>Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.</li><li>Responds to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.</li><li>Maintains a basic understanding of the medicine, products, and services provided at Essence.</li><li>Educates patients and caregivers on the processes of registration, renewals, lost registration documents, etc.</li><li>Communicates with patients and caregivers about their personal goals in using medical marijuana and provide educational materials and resources for patients and caregivers as needed.</li><li>Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Nevada.</li></ul><h2><b>Qualifications</b></h2><ul><li>A minimum of two (2) years of cash handling, customer service experience is required. Ideal candidates will have worked directly in a retail environment.</li><li>Previous experience working in a cannabis retail setting is preferred. • Basic to intermediate understanding of cannabis products, different strains and medical benefits of cannabis use is required</li><li>Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. • Proven ability to accurately record data.</li><li>Ability to answer a multi-phone line system.</li><li>Strong attention to detail with ability to work in a fast paced, high-stress environment.</li><li>High integrity and honesty.</li><li>Proficiency in windows-based software and internet navigation.</li><li>Ability to stand, reach, bend, and crouch repetitively over an extended period of time.</li><li>Ability to work in ever changing physical conditions.</li><li>Ability to lift up to 25 lbs at a time.</li><li>Knowledge of medical marijuana policies and laws.</li><li>Ability to work independently with little to no supervisor or as part of a team is required.</li><li>Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.</li><li>Must be 21 years of age or older</li></ul></div></div></div>","company":{"companyType":"Public/Established","name":"Green Thumb Industries","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"Las Vegas, NV","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb-industries/guest-consultant/479cee6625de32d4533c3e4b67f5bfb8","title":"Guest Consultant","hash":"479cee6625de32d4533c3e4b67f5bfb8","postingUrl":"https://www.indeed.com/job/guest-consultant-859a773cf289687a"},{"employmentType":"Part-time","postedOn":"5 days ago","description":"<div><p>The Role</p><p>Essence Vegas announces the invitation to submit resumes/CV's for the position of Part-Time Guest Consultant. Processing of candidates will occur throughout the year on an ongoing basis. The pool of candidates from this recruitment may be used to fill vacancies for the classification of Part-Time Guest Consultant for up to one (1) year.</p><p>Our Guest Consultants provide excellent customer service and knowledgeable information on cannabis products to patients and guests. Strives to provide a superior patient experience for all guests at Essence Dispensary.</p><p><b>Responsibilities</b></p><p>• Responsible for patient data, paperwork, and upkeep.</p><p>• Coordinates with the General Manager and Dispensary Manager on operating and inputting into the Essences EVS system.</p><p>• Maintains accurate records of patient’s identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.</p><p>• Records, arranges, and packages patient orders.</p><p>• Maintains an organized environment and facility appearance.</p><p>• Welcomes patients and caregivers as they enter the facility.</p><p>• Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.</p><p>• Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the EVS system and with the State’s system when implemented.</p><p>• Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.</p><p>• Responds to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.</p><p>• Maintains a basic understanding of the medicine, products, and services provided at Essence.</p><p>• Educates patients and caregivers on the processes of registration, renewals, lost registration documents, etc.</p><p>• Communicates with patients and caregivers about their personal goals in using medical marijuana and provide educational materials and resources for patients and caregivers as needed.</p><p>• Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Nevada.</p><p><b>Qualifications</b></p><p>• A minimum of two (2) years of cash handling, customer service experience is required. Ideal candidates will have worked directly in a retail environment.</p><p>• Previous experience working in a cannabis retail setting is preferred. • Basic to intermediate understanding of cannabis products, different strains and medical benefits of cannabis use is required</p><p>• Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. • Proven ability to accurately record data.</p><p>• Ability to answer a multi-phone line system.</p><p>• Strong attention to detail with ability to work in a fast paced, high-stress environment.</p><p>• High integrity and honesty.</p><p>• Proficiency in windows-based software and internet navigation.</p><p>• Ability to stand, reach, bend, and crouch repetitively over an extended period of time.</p><p>• Ability to work in ever changing physical conditions.</p><p>• Ability to lift up to 25 lbs at a time.</p><p>• Knowledge of medical marijuana policies and laws.</p><p>• Ability to work independently with little to no supervisor or as part of a team is required.</p><p>• Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.</p><p>• Must be 21 years of age or older</p><p>#LI-JD1</p></div>","company":{"website":"gtigrows.com","companyType":"Public/Established","name":"Green Thumb Industries","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"Las Vegas, NV, USA","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb-industries/guest-consultant-cookies-on-the-strip/bb3700afe3a72ab463291a0d6e4fdd49","title":"Guest Consultant - Cookies on The Strip","hash":"bb3700afe3a72ab463291a0d6e4fdd49","postingUrl":"https://www.startwire.com/jobs/las-vegas-nv/guest-consultant-cooky-strip-2748141399?source=seo"},{"postedOn":"3 days ago","description":"<div><div>Adecco is currently assisting an LA-based client recruiting with an immediate need for a remote Contact Center Rep who has ticketing system and online chat experience. <b>Pay rate $20/hr</b>. Work hours are flexible, 8 hours/day, 5 days/week between the hours of 6am and 8pm PT with possible future weekend hours. Initial assignment length is 6 mos however could extend and or convert temp to hire based on business needs and candidate performance.<br />Please review the details below and if you meet the must-have qualifications listed<b>, Apply Now!</b><br /><b>Responsibilities</b>:<br /><ul><li>Responding to customer inquiries in a timely manner via email or chat (not phone)</li></ul><ul><li>Basic product troubleshooting</li></ul><ul><li>Processing warranty requests with customer follow up</li></ul><ul><li>Provide exceptional customer service, with a passion for exceeding customer expectations</li></ul><b>Must-have requirements</b>:<br /><ul><li>1-3 years' experience providing customer service via support ticketing platforms including online chat and email</li></ul><ul><li>Appreciation and enthusiasm for cannabis culture</li></ul><ul><li>Tech savvy including Excel</li></ul><ul><li>Be patient and service-oriented</li></ul><ul><li>Strong written email communication skills</li></ul><ul><li>Excellent organizational and time management skills/ability to work under pressure</li></ul><ul><li>History of building and managing client relationships.</li></ul><ul><li>Manages and self directs priorities with minimal oversight</li></ul><ul><li>A workspace free of distractions</li></ul><b>Nice to have requirements</b>:<br /><ul><li>Zendesk and Shopify experience a plus.</li></ul><ul><li>Proficiency in using Google sheets, docs a plus.</li></ul><b>What's in this for you?</b><br /><ul><li>Pay rate $20/hr DOE</li></ul><ul><li>Fully remote with flexible work hours</li></ul><ul><li>Laptop provided</li></ul><ul><li>Weekly Pay - you receive a paycheck every week</li></ul><ul><li>Comprehensive benefits after 1 week - medical, dental, vision, options available</li></ul>Click on <b>Apply Now </b>for instant consideration for the remote Contact Center role<br />Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit <b>http://www.adeccousa.com/candidate-privacy/ </b>. The Company will consider qualified applicants with arrest and conviction records.<br /><br />Equal Opportunity Employer/Veterans/Disabled<br /><br />To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy<br /><br />The Company will consider qualified applicants with arrest and conviction records</div></div>","company":{"companyType":"Public/Established","name":"Adecco","logoUrl":"/logos/adecco-a6e8d4caff6004eecbacd479e51def08.png"},"location":{"country":"United States","address":"Los Angeles, CA","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/adecco/contact-center-representative/7ff4f1df3866337157ffaedd6221fe11","title":"Contact Center Representative","hash":"7ff4f1df3866337157ffaedd6221fe11","postingUrl":"https://www.indeed.com/job/contact-center-representative-7840635cf37c4a62"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>Company Introduction:</b></p><p>A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made Pot Brownies, Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.</p><p>Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.</p><p><b>While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:</b></p><p>The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><p><b>Customer Service Representative Job Duties:</b></p><p>• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</p><p>• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</p><p>• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</p><p>• Building lasting relationships with clients and other call center team members based on trust and reliability.</p><p>• Utilizing software, databases, scripts, and tools appropriately.</p><p>• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</p><p>• Making sales or recommendations for products or services that may better suit client needs.</p><p>• Taking part in training and other learning opportunities to expand knowledge of company and position.</p><p>• Adhering to all company policies and procedures.</p><p>• Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</p><p>• Ability to handle fast paced environment while providing superior customer service.</p><p><b>Requirements:</b></p><p>• High School Diploma or equivalent</p><p>• Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</p><p>• Excellent customer service skills</p><p>• Knowledge and adherence to the policies, procedures and goals of the Lotus Way</p><p>• Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</p><p>• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</p><p>• Understanding of company products, services, and policies.</p><p>• Proficiency with computers, especially with CRM software, and strong typing skills.</p><p>• Ability to ask prying questions and diffuse tense situations.</p><p>• Strong time management and decision making skills.</p><p>• Adaptability and accountability.</p><p>• Fluency in multiple languages may be desired.</p><p><b>Skills:</b></p><p>• Strong inter-personal and communication skills</p><p>• Strong attention to detail a must</p><p>• Organizational Skills</p><p>• Networking Savvy</p><p>• Understanding of what makes an event successful</p><p>• Creative flair for effective design and development of an event</p><p>• Dedication to Customer Service</p><p>• Motivation for Sales</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p>• Weekends required</p><p>• Holidays required</p><p>• Day shift</p><p>• Night shift</p><p>• 8 hour shift</p><p><b>Pay &amp; Compensation:</b></p><p>• Hourly pay</p><p><b>Additional Compensation:</b></p><p>• Bonuses</p><p>• Store Discounts</p><p><b>Benefits:</b></p><p>• Health insurance</p><p>• Dental insurance</p><p>• Vision insurance</p><p>• Paid time off</p><p>• Flexible schedule</p><p>Associated topics: clerk, coordinator, customer care associate, customer service, customer service specialist, intern, product support, service, system support, telephone service representative</p></div>","company":{"name":"Purple Lotus NWHS Co INC"},"location":{"country":"United States","address":"San Jose, CA, USA","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/7f65100569eb6586db55d0467d78ba51","title":"Call Center Representative","hash":"7f65100569eb6586db55d0467d78ba51","postingUrl":"https://www.jobilize.com/amp/job/call-center-representative-san-jose-purple-lotus-nwhs-co-united-states-4d1e1cf12b9375"},{"postedOn":"5 days ago","description":"<div><div><div>The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</div><div></div><div><br />To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</div><div><p><b>Customer Service Representative Job Duties</b></p><div><ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li><li>Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</li><li>Ability to handle fast paced environment while providing superior customer service.</li></ul></div></div><div><p><b>Requirements</b></p><div><ul><li>High School Diploma or equivalent</li><li>Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</li><li>Excellent customer service skills</li><li>Knowledge and adherence to the policies, procedures and goals of the Lotus Way</li><li>Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.</li></ul></div></div><div><p><b>Skills</b></p><div><ul><li>Strong inter-personal and communication skills</li><li>Strong attention to detail a must</li><li>Organizational Skills</li><li>Networking Savvy</li><li>Understanding of what makes an event “successful”</li><li>Creative flair for effective design and development of an event</li><li>Dedication to Customer Service</li><li>Motivation for Sales</li></ul></div></div><div><p><b>Schedule</b></p><div><ul><li>Monday to Friday</li><li>Weekends required</li><li>Holidays required</li><li>Day shift</li><li>Night shift</li><li>8 hour shift</li></ul></div></div><div><p><b>Pay &amp; Compensation</b></p><div><ul><li>Hourly pay</li></ul><br /><div></div><div><b>Additional Compensation:</b></div><ul><li>Bonuses</li><li>Store Discounts</li></ul></div></div><div><p><b>Benefits</b></p><div><ul><li>Health insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>Paid time off</li><li>Flexible schedule</li></ul></div></div></div><br /><div><h2><b>Purple Lotus (NWHS Co, INC.) - San Jose</b></h2><p>752 Commercial St, San Jose, CA 95112</p></div><p></p></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/efdfe20bf9a497eabfde20c632f64062","title":"Call Center Representative","hash":"efdfe20bf9a497eabfde20c632f64062","postingUrl":"https://www.indeed.com/job/call-center-representative-c8dff2ee1a56b9fd"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>Job Board</p><p>/</p><p>Customer Service Representative (CSR) - bilingual</p><p>Customer Service Representative (CSR) - bilingual</p><p>Victoria, BC, Canada</p><p>Introduction</p><p>Join our Team! We're passionate about using science to help people. Are you?The people we serve are looking for solutions. They want to improve their everyday lives, become more productive and enjoy the present moment. That's where we come in - and where you do, too.Since 2013, we've established a reputation for using science and innovation to help our customers, and we're proud of our history. Emerald was formed by industry leaders who've dedicated themselves to helping people overcome medical conditions so they can live better lives, and we're always looking for like-minded people to join us in our mission.</p><p>Company</p><p>Emerald Health Therapeutics (EHT) is a Health Canada Licensed Producer of medical and adult-use cannabis and cannabis derivatives. A seed-to-sale enterprise, Emerald has combined core competencies from decades of experience in pharmaceutical innovation with large-scale agriculture and extraction expertise. Our ambition is to be at the forefront of developing products that provide health and wellness benefits from cannabis for purposeful people. Emerald Health Therapeutics (EHT) is publicly traded on the TSXV (EMH) and the OTCQX (EMHTF). We offer competitive salaries, employer-paid health benefits including acupuncture, naturopathic care and massage; and flexible work hours.</p><p>Position</p><p>Reporting to the Client Services Manager, the Client Service Representative is our first line of communication with our clients including patients, caregivers and physicians. The CSR provides patient care support by analyzing and verifying the accuracy of patient registration and order information in a timely manner and initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of patient satisfaction is maintained.</p><p><b>Core Responsibilities:</b></p><p>• Responding to client inquires by telephone, e-mail and through on-line registration system</p><p>• Receives, processes and verifies the accuracy of patient registration information</p><p>• Process client orders and sales transactions</p><p>• Provides information about products and makes recommendations based on patient need and accurately places orders</p><p>• Initiates required action for response to patient service requests including maintaining patient files and communicating information to the appropriate personnel/departments</p><p>• Collect feedback based on patient follow-up calls</p><p>• Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the patient care department as a whole</p><p>• Manage databases and extract data for reporting</p><p>Required Skills</p><p>• Being Bilingual is important for this role</p><p>• Client service or direct marketing experience is important for this role</p><p>• Call center experience an asset</p><p>• Being friendly, compassionate and caring</p><p>• The ability to take initiative and provide solution-based communication</p><p>• Skillful at conveying information and ideas concisely and correcting issues promptly and professionally</p><p>• Excellent problem-solving skills &amp; ability to work under pressure</p><p>• Proven ability with Microsoft OfficeStrong time management and prioritization skills with ability to multi-task and manage competing priorities</p><p>• Thorough understanding of Health Canada's Marihuana for Medical Purposes Regulations (MMPR) as it pertains to patient care</p><p>• Must have the ability to obtain A/RPIC status as per Health Canada's Access to Cannabis for Medical Purposes Regulation</p><p>• Knowledge of cannabis is an asset</p><p>• A diploma in Business Administration would be an asset</p><p>Physical Requirements ·</p><p>• Ability to sit at a desk for extended periods</p></div>","company":{"website":"emeraldhealth.ca","companyType":"Public/Established","name":"Emerald Health Therapeutics, Inc.","logoUrl":"/logos/emerald-health-therapeutics-89272ff69a8a802906d57a1b8ed8a9fa.png"},"location":{"country":"Canada","address":"Victoria, BC","city":"Victoria","stateProvince":"BC"},"frontendLink":"/job-posting/emerald-health-therapeutics-inc/customer-service-representative-csr-bilingual/081733cdb1f711a5937117869e0eabf3","title":"Customer Service Representative (CSR) - bilingual","hash":"081733cdb1f711a5937117869e0eabf3","postingUrl":"https://en-ca.whatjobs.com/job-for-Customer-Service-Representative-CSR-bilingual-in-Victoria-coop8984811"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>We are looking to IMMEDIATELY hire smart and driven individuals for a retail sales associated to join our Discover CBD Team. We have two locations in Denver. This would be for our retail location at 1490 S. Sheridan Blvd. #106, Denver CO.</p><p>Our Store Hours are:</p><p>M-F 10am - 6pm</p><p>Sat 10am - 5pm</p><p>Sun 10am - 4pm</p><p>Reliable transportation is required. Full availability needed. No medical marijuana license required.</p><p>Prior knowledge of cannabidiol is preferred. We are looking for a smart, fast-paced individual who is passionate about helping their community discover the potential benefits of CBD. We have an extensive training program where you will learn all the basics of CBD, our full collection of products, our operational systems as well as how to optimize blogs for SEO. It typically takes around 2-3 weeks for most individuals to complete training.</p><p>Job Duties: Connecting customers with products, checking out customers at a POS system, writing blogs on CBD, general store cleaning, inventory tracking.</p><p>We are looking to fill 1 full-time positions starting at $14.77/hr but varies based on experience. We are looking to hire immediately - so don't wait.<br /><i>Related keywords: retail, retail sales associate</i></p><p>Job Type: Full-time</p><p>Pay: From $14.77 per hour</p><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekends</li></ul><p>Application Question(s):</p><ul><li>Why are you interested in working in the CBD/Hemp Industry?</li></ul><p>Experience:</p><ul><li>Customer Service: 2 years (Preferred)</li><li>CBD: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Discover CBD","logoUrl":"/logos/discover-cbd-c74f20ab236c93ab4d8dc3f6eb7cadb8.jpeg"},"location":{"country":"United States","address":"Denver, CO 80232","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/discover-cbd/cashier-customer-service/5cc0719b2b0165423c7815011fd71c32","title":"Cashier/Customer Service","hash":"5cc0719b2b0165423c7815011fd71c32","postingUrl":"https://www.indeed.com/job/cashiercustomer-service-173402eadc321a93"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>COMPANY OVERVIEW Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY This role is responsible for building and maintaining customer relationships and working closely with our Sales, Operations, Transportation and AR departments. The ideal candidate must have proven experience in providing expert customer service and supporting Sales and Operations teams. We are looking for a pro-active team member who has strong attention to detail, exceptional communication skills and enjoys working with others, while still being able to work independently. CORE JOB DUTIES Ensure all email and phone inquiries are responded to and resolved within the established departmental metrics Daily processing of inbound orders Processing order reship requests Efficiently processes product replacement and exchange requests Follows up and resolves pending METRC transactions with customers Inputs and tracks the status of ISA orders for customers Customer onboarding and updating account information within our systems Preparation of Invoice + COA packets for each order Communicate customer requests to the appropriate department as needed Other related tasks as assigned REQUIRED EXPERIENCE, EDUCATION AND SKILLS 3+ years' experience in customer service, sales order management, logistics or operations Ability to perform within established departmental metrics Skilled multi-tasker and team player with experience working in a fast-paced environment Strong problem solving and exceptional communication skills Must possess a high degree of personal ownership, accountability, and flexibility Cannabis industry and METRC experience a plus 2 years of vocational and/or accredited college courses strongly preferred Proficiency in Microsoft Suite, QuickBooks, Smartsheet, Excel ADDITIONAL REQUIREMENTS Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Sacramento, CA, USA","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/cresco-labs/customer-service-representative/fa38ec09705fdb69bdbb5a40ffaef04c","title":"Customer Service Representative","hash":"fa38ec09705fdb69bdbb5a40ffaef04c","postingUrl":"https://us.trabajo.org/job-640-20210513-94d782bda3c92526ec7f89fe76f9ae0b"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Alternative Health Distribution is a Hemp and CBD company based out of Mooresville, NC. We are looking for highly motivated Customer Service/ Sales Representative that meets the requirements. An ideal candidate for this job is someone who can adapt to different working methods, is self motivated and has a great attitude. The Representative would work directly with the Operations Manager. We will provide you with the tools for success. No college degree is required.</p><p>Monthly bonuses are given if quotas are met.</p><p><b>THIS POSITION IS IN OFFICE- Monday - Friday, 8am - 5pm.</b></p><p><b>Please read through these requirements carefully before applying-</b></p><ul><li>Data Entry</li><li>Payment Processing</li><li>Customer Service</li><li>Sales</li><li>Cold Calling</li><li>Reliable Transportation</li><li>Must be willing to travel to Trade Shows and Sales Trips (4-12 times a year)</li></ul><p>Job Type: Full-time</p><p>Pay: $12.00 - $13.50 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Commission pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Mooresville, NC 28115 (Required)</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Sales Experience: 1 year (Preferred)</li></ul><p>Shift Availability:</p><ul><li>Day Shift (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Alternative Health"},"location":{"country":"United States","address":"Mooresville, NC 28115","city":"Mooresville","stateProvince":"NC"},"frontendLink":"/job-posting/alternative-health/customer-service-sales-representative/a22051860f8897c434a3d001ced9bd64","title":"Customer Service/Sales Representative","hash":"a22051860f8897c434a3d001ced9bd64","postingUrl":"https://www.indeed.com/job/customer-servicesales-representative-7b41b41537e509fa"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>JOB DESCRIPTION</b></p><p>We are setting the industry standard to influence and inspire through our innovative methods. We merge together cannabis culture with cutting-edge technology to deliver the best possible customer and employee experience(s).</p><p>The company operates a fully integrated cannabis business with a footprint that covers the entire breadth of the state of California; the world's largest cannabis market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested cannabis products at unmatched prices.</p><p>Our mission is to provide the one-stop-shop cannabis experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.</p><p><b>POSITION</b></p><p>The ideal candidate is someone who likes to work with a wide variety of people, can multi-task and move quickly from one issue to another, is detail-oriented, and who thrives in a dynamic environment. We currently have an opening in the IT department for a Full-Time Level II Help Desk / Desktop Support Technician. The qualified candidate will provide high-quality desktop / technical support to users for business-critical functions.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Provide end-user support by resolving technology problems.</li></ul><ul><li>Monitor and track Help Desk requests and respond efficiently to tickets.</li></ul><ul><li>Maintain a high level of response to all queries by all users.</li></ul><ul><li>Log all help desk interactions.</li></ul><ul><li>Installation &amp; maintenance of desktops, laptops, printers, scanners, &amp; other peripherals.</li></ul><ul><li>Maintenance of hardware/software inventory.</li></ul><ul><li>Maintenance of AV software.</li></ul><ul><li>Order and maintain inventory of computer supplies.</li></ul><ul><li>Monitor spam filters.</li></ul><ul><li>Troubleshoot computer hardware, software, or network issues.</li></ul><ul><li>Troubleshoot and support business applications.</li></ul><ul><li>Aid monitoring, response, and intervention for IT-related security incidents and violations, and site outages.</li></ul><ul><li>Other duties as assigned.</li></ul><ul><li>Perform implementation of system upgrades.</li></ul><ul><li>Perform break-fix for onsite systems, as necessary.</li><li>JAMF MDM Management</li></ul><p><b>QUALIFICATIONS</b></p><ul><li>5 or more years relevant experience in IT</li></ul><ul><li>2 or more years relevant experience specifically in Server and Network management</li></ul><ul><li>Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.</li></ul><ul><li>Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize.</li></ul><ul><li>Strong initiative and the ability to work successfully in an environment with minimal direction.</li></ul><ul><li>Ability and interest to function effectively as a team player.</li></ul><p><b>PREFERRED SKILLS/KNOWLEDGE</b></p><ul><li>Cisco IOS</li></ul><ul><li>Mac Os</li><li>Meraki</li><li>Unifi</li><li>AWS</li></ul><ul><li>Windows 10</li></ul><ul><li>Active Directory</li></ul><ul><li>Group Policy</li></ul><ul><li>G-Suite</li></ul><ul><li>Azure AD</li></ul><ul><li>Office 365</li></ul><ul><li>Service Desk Ops</li></ul><ul><li>Windows/Macos</li></ul><ul><li>Batch Files</li></ul><ul><li>Powershell</li></ul><p><b>CERTIFICATIONS A PLUS</b></p><ul><li>ITIL/ITSM</li></ul><ul><li>COMPTIA, Network+, SYC+</li><li>CISCO</li><li>CCNA</li></ul><p><b>KEY ATTRIBUTES FOR SUCCESS</b></p><ul><li>A resilient and entrepreneurial spirit with a growth mindset</li></ul><ul><li>A true team player willing to roll up your sleeves and do what needs to be done to succeed</li></ul><ul><li>Ability to work autonomously and take ownership</li></ul><ul><li>Able to create, maintain and build professional relationships and rapport</li></ul><ul><li>Have a strong desire to grow professionally and personally</li></ul><ul><li>Have a sound knowledge of market trends</li></ul><ul><li>Flexibility - this role will be ever-changing</li></ul><p><b>GENERAL BENEFITS</b></p><ul><li>Competitive health care benefit program</li></ul><ul><li>Coaching and support for personal development</li></ul><ul><li>Opportunities for career growth as we are in high growth mode</li></ul><p><b>PHYSICAL DEMANDS</b></p><p>The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Prolonged periods of sitting at a desk and working on a computer.</li></ul><ul><li>Must be able to lift 50 pounds at times.</li></ul><ul><li>Be able to stand for prolonged periods of time, bend, kneel, squat, and twist</li></ul><p><b>TRAVEL</b></p><ul><li>Must be able to travel locally 25% of the time</li></ul><p><b>SALARY</b></p><ul><li>DOE</li></ul><p>Due to Covid-19, we are doing everything we can to keep our team and customers safe. This means individual offices or widely spaced workstations. We also provide extra masks, shields, hand sanitizer, and gloves as needed. We are an essential business and we require our team to work in the office.</p><p><i>We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p><p><i>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i><br />*</p><p>Job Type: Full-time</p><p>Pay: From $0.01 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Los Angeles, CA 90012 (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Are you 21 years of age or older? (Cannabis regulations require us to ask)</li><li>What are your salary requirements?</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Help Desk Support: 5 years (Preferred)</li><li>Server/Network Management: 2 years (Preferred)</li><li>Mac OS: 2 years (Preferred)</li></ul><p>Willingness To Travel:</p><ul><li>50% (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"Shryne Group, Inc./STIIIZY","logoUrl":"/logos/shryne-group-d3e22722de9473b240e3320b8af02269.jpeg"},"location":{"country":"United States","address":"Los Angeles, CA 90012","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/shryne-group-inc-stiiizy/help-desk-support-ii/eed442a92a77f0ba7e2ddb6f2ac65cc8","title":"Help Desk Support II","hash":"eed442a92a77f0ba7e2ddb6f2ac65cc8","postingUrl":"https://www.indeed.com/job/help-desk-support-ii-0ed760077502d146"},{"employmentType":"Full-time, Part-time, Permanent","postedOn":"6 days ago","description":"<div><p><b>Company description</b></p><p>BlueBird Cannabis is a family owned and operated store. Our goal is to provide a warm &amp; welcoming environment for customers. We offer a wide variety of cannabis options for everybody from the canna-curious to the canna connoisseur. Our budtenders are passionate about the plant and want to help guide customers through their journey to ensure they receive the best experience possible.</p><p><b>Job description</b></p><p>We are looking for knowledgeable and eager customer sales representatives for our Cannabis store in Almonte. The more knowledge on Cannabis, its uses and its benefits, the better. We want friendly sales people who will value our customers as much as we do.</p><p>Part time and full time positions available.</p><p>Part-time hours: 20 per week</p><p>Expected start date: 2021-06-01</p><p>Job Types: Full-time, Part-time, Permanent</p><p>Salary: $14.00-$18.00 per hour</p><p>COVID-19 considerations:<br />Please take all precautions before coming to your interview. Wash hands, wear a mask and do a COVID screening on yourself. Thank you in advance.</p><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"BlueBird Cannabis Co. Almonte"},"location":{"country":"Canada","address":"Mississippi Mills, ON","city":"Mississippi Mills","stateProvince":"ON"},"frontendLink":"/job-posting/bluebird-cannabis-co-almonte/customer-service-representative/bc7ee32df648f0f3dfeeb920a9bebe29","title":"Customer Service Representative","hash":"bc7ee32df648f0f3dfeeb920a9bebe29","postingUrl":"https://ca.indeed.com/job/customer-service-representative-103faf801d301017"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>About Us</p><p>Connected is one of the largest and fastest growing vertically integrated cannabis companies in California; according to the BDS, we are currently number one in flower sales in the state of California. We take pride in cultivating high end, designer strains that are lightyears ahead of anyone else in the industry.</p><p>The connected brand was launched in 2018 with the mission to revolutionize the cannabis experience. We currently have 300+ employees across ten locations and we are in a high growth phase expanding rapidly. If you are interested in joining a world class team and working in an exciting new industry with a leader in genetics, innovation, career opportunities and growing practices, we encourage you to apply!</p><p><b>What You Will Do</b></p><p>• Greet all patients with a positive and warm welcome</p><p>• Operate front desk computer, check in patients, update patient files</p><p>• Process paperwork for new patients, data entry</p><p>• Provide all new patients with a brief explanation of services</p><p>• Strong computer skills with office programs</p><p>• Knowledge Word, Excel, PowerPoint, Email</p><p>• Keep all online/paper menus current with daily offerings</p><p>• Consistently exemplify a teamwork attitude with management and coworkers to improve personal and store performance</p><p>• Communicate effectively with management and coworkers concerning business issues and opportunities</p><p>• Comply with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment</p><p>• Support the Store Management team in driving and maximizing store sales, controlling and minimizing shrink to achieve store goals</p><p>What We Are Looking For</p><p>• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments</p><p>• Clearly conveys ideas and concepts. Demonstrates active listening skills</p><p>• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback</p><p>• Contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed</p><p>• Treats other with respect; works with integrity and principles; upholds organizational values</p><p>• Must be 21+ years old</p><p>• Work a schedule reflective of availability established at the time of hire, with the ability to increase/decrease hours based on business needs which may include weekends and/or holidays.</p><p>• must be available to work Friday, Saturday and Sunday</p><p>• flexibility to be scheduled within 24-48 hours notice</p><p>• Shift times vary between the hours of 8am - 9:30pm</p><p>• Must be able to lift up to a maximum of 50 lbs. and work in a moderately loud environment</p><p>• Why Connected?</p><p>• Competitive Pay and Stock Options</p><p>• 401 (k), Medical, Dental, Vision, Employee Assistance Program</p><p>• PTO, Flexible Schedules, Work-Life Balance</p><p>• Career Growth and Internal Advancement Opportunities</p><p>• Chance to work in an exciting new start-up industry with awesome people</p></div>","company":{"companyType":"Private/Established","name":"Connected Cannabis Co.","logoUrl":"/logos/connected-cannabis-co-81627127c301c8f69a3b8a48a73fc8a5.jpeg"},"location":{"country":"United States","address":"Stratford, CA, USA","city":"Stratford","stateProvince":"CA"},"frontendLink":"/job-posting/connected-cannabis-co/front-desk-associate/f22b049abb4fbd1dfc35be066579ccf9","title":"Front Desk Associate","hash":"f22b049abb4fbd1dfc35be066579ccf9","postingUrl":"https://www.linkedin.com/jobs/view/front-desk-associate-at-connected-cannabis-co-2550229404"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>We are seeking outgoing and passionate people who work well in a team. Budtenders, as we call cashiers in the industry, are considered experts on cannabis and infused products and their effects. They are tasked with providing exceptional customer service by guiding customers through the selection process. Budtenders must stay current on marijuana industry trends by staying informed through self-education. They keep the workplace clean, organized, and help keep products stocked. Budtenders should be courteous and attentive to customers while they scan and count items and collect payments. They should be skilled multitaskers with solid math skills. The basic duties of a budtender also require a high level of efficiency and accuracy.</p><p>RESPONSIBILITIES:</p><p>- Welcoming customers, answering their questions, showing items, and providing advice or recommendations<br />- Accepting payments, ensuring all prices and quantities are accurate, and providing a receipt to every customer<br />- Bagging or wrapping fragile purchases to ensure safe transport<br />- Answering phones and providing exceptional customer service giving customer’s product direction over the phone<br />- Following all store policy’s regarding discounts and loyalty points</p><p>ABILITY REQUIREMENTS:</p><p>- Regular and punctual attendance and must be able to work nights, weekends, and holidays<br />- Accurate cash accounting skills and end of day balancing<br />- Helpful, courteous approach to resolving complaints with exceptional communication skills<br />- Ability to verify age by checking various forms of identification including foreign passports and foreign IDs<br />- Ability to maintain a clean and organized workspace<br />- Ability to maintain personal hygiene and meet all dress code requirements<br />- Basic math skills and the ability to read English<br />- Must possess the ability to read and follow directions and policies<br />- Ability to stand, walk, lift heavy items (up to 35 pounds)<br />- Work for up to a 9-hour shift (with breaks) standing on feet, in a fast-paced environment</p><p>QUALIFICATIONS AND EDUCATION REQUIREMENTS:</p><p>One-year of experience in retail sales, or bar tending/serving, required. As well as a solid foundation of cannabis knowledge. The ability to interpret customers' needs and wants and translate that into the best product for them. In this role, individuals will need excellent customer service skills, as they will be dealing with the public.</p><p>PREFERRED SKILLS/CERTIFICATIONS:</p><p>High school diploma or equivalent preferred. Superior knowledge of cannabis strains, cannabinoids, terpenes, and their effect on the human body. Washington State medical marijuana consultant license.</p><p>Job Type: Full-time</p><p>Pay: $13.69 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Overtime</li><li>Weekends</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>COVID-19 considerations:<br />Masks are required in our workplace. We also have sneeze guards installed at every register and social distancing is required in our wait line.</p><p>Application Question(s):</p><ul><li>Are you at least 21 years of age?</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Required)</li></ul><p>Shift Availability:</p><ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Clear Choice Cannabis"},"location":{"country":"United States","address":"Bremerton, WA 98311","city":"Bremerton","stateProvince":"WA"},"frontendLink":"/job-posting/clear-choice-cannabis/cashier-retail-customer-service/1c71c2ad9ac42008a8992df46ce8d510","title":"Cashier / Retail Customer Service","hash":"1c71c2ad9ac42008a8992df46ce8d510","postingUrl":"https://www.indeed.com/job/cashier-retail-customer-service-c8a44444ec15db05"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>Receptionist will provide excellent customer service and knowledgeable information on cannabis products to patients and customers. This position must maintain a confident and friendly demeanor in high stress situations.<br /><b>Essential Responsibilities: </b><br />Provides general office support with a variety of clerical activities and related tasks.<br />Responsible for answering incoming calls, directing calls to appropriate staff, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.<br />Maintains accurate records of patient’s identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.<br />Ensures that all visitors coming into the store have signed the applicable visitor log.<br />Maintain an organized environment and facility appearance.<br />Routes media calls to the General Manager immediately (do not comment unless authorized to do so).<br />Assist managers with research, communications, or any other assigned projects/task.<br />Comply with Essence's current policies and procedures and applicable state and local laws.<br />Customer Service and Record-Keeping:<br />Welcomes patients and caregivers as they enter the facility. Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.<br />Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the POS system and with the State’s system when implemented.<br />Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.<br />Records and collaborates with the dispensary and transportation staff about telephonic orders to ensure accurate order information and timeliness of delivery.<br />Responds to and resolves patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.<br />Answers telephone and directs the caller to the appropriate staff person and take messages.<br />Maintains organization of desk space and waiting room through daily upkeep and light cleaning.<br /><b>Documentation: </b><br />Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Maryland.<br />Maintains patient database through entering new patients and qualifying out-of- state patients, adding or removing membership, updating changes in information, scheduling appointments and updating patient registration status.<br />Maintains caregiver paperwork in accordance with the State of Maryland; maintain tracking in system and communicating changes to caregivers.<br />Communicates with dispensary staff to update online and physical menus as needed.<br />Coordinates with the dispensary manager for office supplies as needed.<br />Responsible for outgoing and incoming mail distribution and ensuring post office box is collected weekly.<br />A minimum of one (1) year clerical or receptionist experience is required. Ideal candidates will have worked directly in a high volume office or retail setting.<br />Basic understanding of cannabis products, different strains and medical benefits of cannabis use is required.<br />Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.<br />Proven ability to accurately record data.<br />Ability to answer a multi-phone line system.<br />Strong attention to detail with ability to work in a fast paced, high-stress environment.<br />High integrity and honesty.<br />Proficiency in windows-based software and internet navigation.<br />Ability to stand, reach, bend, and crouch repetitively, over an extended period of time.<br />Ability to work in ever changing physical conditions.<br />Ability to work independently with little to no supervisor or as part of a team is required.<br />Ability to work day, swing, late-night, weekend, and holiday shifts as scheduled.<br />Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.<br />Must be 21 years of age or older.<br />Previous experience working in a cannabis retail setting and knowledge of marijuana policies/laws is a plus.<br />Green Leaf (gLeaf) is a multi-state, vertically integrated operation, leading the cannabis industry in the production and sales of high quality medicine. We currently have an exciting opportunity for a talented and passionate Front Desk Receptionist to join our team.<br />Receptionists must be discreet, professional, tidy in appearance, and able to clearly communicate with patients. In addition, the position requires exceptional customer service skills, attention to detail and the ability to abide by policies, procedures and operational guidelines.</p><p>Location: 808 Hungerford Drive, Rockville, MD 20850</p><p>Job Type: Full-time</p></div>","company":{"companyType":"Private/Established","name":"Green Leaf Management LLC","logoUrl":"/logos/green-leaf-management-llc-7845117fd80cad44cd0c10a5c7519ee3.jpeg"},"location":{"country":"United States","address":"Rockville, MD 20850","city":"Rockville","stateProvince":"MD"},"frontendLink":"/job-posting/green-leaf-management-llc/front-desk-receptionist/04f3487427ad704164af0f95feacd277","title":"Front Desk Receptionist","hash":"04f3487427ad704164af0f95feacd277","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-367b441a9ef07555"},{"employmentType":"Part-time, Casual, Permanent","postedOn":"7 days ago","description":"<div><p>Doctor Love and Hemp City Mission is now hiring a part time customer service representative to join our already fantastic team.</p><p>The company has been in business for 20 years. The owners of the company are amazing people to work for. We sell adult toys and novelties along with a wide assortment of products for smoking your legal herb.</p><p>We are specifically looking for someone who is ok with working evenings and weekends with the possibility of some day shifts and cover shifts when needed. Applicants must be able to take direction and work independently to accomplish the managers goals set out daily. The shifts will be 3 to 4 a week with the possibility of call ins.</p><p>Our hours of operation are 10am-10pm 7 days a week.</p><p>We have a lot of work daily that needs to be completed to keep out shelves fully stocked and to maintain the cleanliness of the store to protect everyone.</p><p>We have a specific Covid-19 cleaning schedules to keep all staff and customers safe during this time. We also provide gloves, masks, and hand sanitizer for customers and staff.</p><p>Applicant must have retail and customer service experience. They also must be capable of counting and handling cash and using a Debit/Credit card machine.</p><p>There are sales incentive bonuses and we do offer a discount in the store for employees when they have passed their probation period.</p><p>Must be 19+ to apply.</p><p>Job Types: Part-time, Casual, Permanent</p><p>Salary: From $14.60 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>Experience:</p><ul><li>sales: 2 years (preferred)</li><li>customer service: 2 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Mission, BC","city":"Mission","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/d41284fc180cc913f43f5a12853f7ff0","title":"Customer Service Representative","hash":"d41284fc180cc913f43f5a12853f7ff0","postingUrl":"https://ca.indeed.com/job/customer-service-representative-de56f8a89ac8fff2"},{"employmentType":"Part-time, Casual, Permanent","postedOn":"7 days ago","description":"<div><p>Doctor Love and Hemp City Prince George is now hiring a part time customer service representative to join our already fantastic team.</p><p>The company has been in business for 20 years. The owners of the company are amazing people to work for. We sell adult toys and novelties along with a wide assortment of products for smoking your legal herb.</p><p>We are specifically looking for someone who is OK with working mornings 3 times a week with the possibility of cover shifts when needed. Applicants must be able to take direction and work independently to accomplish the managers goals set out daily.</p><p>Our hours of operation are 10am-10pm 7 days a week. The store can get busy with customers, so we are hiring to help so that the staff do not get to overwhelmed.</p><p>We have a lot of work daily that needs to be completed to keep out shelves fully stocked and to maintain the cleanliness of the store to protect everyone.</p><p>We have a specific Covid-19 cleaning schedules to keep all staff and customers safe during this time. We also provide gloves, masks, and hand sanitizer for customers and staff.</p><p>Applicant must have retail and customer service experience. They also must be capable of counting and handling cash and using a Debit/Credit card machine.</p><p>There are sales incentive bonuses and we do offer a discount in the store for employees when they have passed their probation period.</p><p>Applicant must be 19+ to apply with 2 job references and 1 personal reference.</p><p>Job Types: Part-time, Casual, Permanent</p><p>Salary: From $14.60 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>Experience:</p><ul><li>sales: 2 years (preferred)</li><li>customer service: 2 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Prince George, BC","city":"Prince George","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/b6585b03bef88997f344f53a1bf5ce30","title":"Customer Service Representative","hash":"b6585b03bef88997f344f53a1bf5ce30","postingUrl":"https://ca.indeed.com/job/customer-service-representative-6812facba179ea2c"},{"employmentType":"Full-time, Part-time, Permanent","postedOn":"7 days ago","description":"<div><p><b>Hive Canna is looking to welcome new members to our retail family! If you believe that the customer service experience should be priority #1, we would love to hear from you! We are looking for enthusiastic employees with retail experience.</b></p><p><b>Please apply for your Security Verification and Selling It Right Certificate through BC Services ASAP if you want to join our team.</b></p><p>This can be on-line https://justice.gov.bc.ca/cannabislicensing/policy-document/worker-qualification-training or in person.</p><p><b>Responsibilities and Duties</b></p><ul><li>Ensure the proper execution of standard operating procedures.</li><li>Knowledge of each product within the complete range of new and current products available for purchase.</li><li>Able to maintain the highest level of customer service.</li><li>Maintain customer confidentiality.</li><li>Point of sale cash and database management in a high volume retail setting.</li><li>Ensuring that the front of house is maintained to be bright, organized and clean.</li><li>Strong understanding of the regulatory environment.</li><li>Defusing difficult situations with customers.</li><li>Other duties as required.</li></ul><p><b>Qualifications and Skills</b></p><ul><li>Strong customer service skills</li><li>Working knowledge of POS systems</li><li>Strong communication skills, time management, and problem-solving skills</li><li>Works well in a high volume retail environment</li><li>Able to work as a member of a team</li><li>Knowledge of cannabis is an asset</li></ul><p><b>Terms of Employment</b></p><ul><li>Must be at least 19 years old or over</li><li>Must be willing to sign employee agreement and terms of employment</li><li>Obtain Security Verification and Selling it Right Certificate via https://justice.gov.bc.ca/cannabislicensing/policy-document/worker-qualification-training</li><li>Must be able to work a variety of shifts including evening and weekend shifts as required</li></ul><ul><li><b>Extended Health and Dental benefits for eligible employees.</b></li><li><b>Cannabis Certificates reimbursed after your 3 month probation period.</b></li><li><b>Ongoing training for eligible employees through the Cannareps Cannabis Sommelier course</b>.</li></ul><p>Job Types: Full-time, Part-time, Permanent</p><p>Salary: From $17.00 per hour</p><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Hive Cannabis"},"location":{"country":"Canada","address":"Quesnel, BC","city":"Quesnel","stateProvince":"BC"},"frontendLink":"/job-posting/hive-cannabis/customer-service-representative/ae7d28dc28f49380831fc810f143aa07","title":"Customer Service Representative","hash":"ae7d28dc28f49380831fc810f143aa07","postingUrl":"https://ca.indeed.com/job/customer-service-representative-c9fa73a5dba7dc9a"},{"employmentType":"Part-time","postedOn":"4 days ago","description":"<div><p><b>Responsibilities</b></p><ul><li>Greet and Check-in customers as they enter</li><li>Verification of customer ID and cannabis card status</li><li>Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</li><li>Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</li><li>Dispense medication and collect payment via POS register (cash, debit, etc)</li><li>Maintain strict controls on product, cash, and patient data at all times</li><li>Stay current with latest industry and product knowledge</li><li>Support all marketing and sales efforts of the company to ensure sales goals are met</li><li>Perform other regular duties related to maintaining a safe and clean retail store environment as needed</li></ul><p><b>Qualifications</b></p><ul><li>Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience. .</li><li>High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</li><li>Applicants must be 21 years or older.</li></ul><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p><i>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</i></p><p>Job Type: Part-time</p><p>Pay: $14.00 - $16.00 per hour</p><p>Schedule:</p><ul><li>Day shift</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Palm Bay, FL 32907","city":"Palm Bay","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/9d248862e8855f18ab7e507985c213a2","title":"Customer Service Associate","hash":"9d248862e8855f18ab7e507985c213a2","postingUrl":"https://www.indeed.com/job/customer-service-associate-8007e97723d739c5"},{"postedOn":"3 days ago","description":"<div><div><div><b>General Information:</b></div><div>Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.</div><div></div><div><b><br />Supervision Received:</b></div><div>Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.</div><div></div><div><b><br />Example of Duties (This list may not include all of the duties assigned):</b></div><ul><li>Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.</li><li>Provide front-line support for drivers who need assistance out of the field.</li><li>Log operational issues and suggest and implement process improvements.</li><li>Package orders accurately and efficiently.</li><li>Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.</li><li>Develop and maintain rapport with our customers, partners, and staff.</li><li>Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.</li><li>Maintain a positive work environment conducive to trust and respect.</li><li>Maintain the strictest confidentiality in compliance with privacy guidelines.</li><li>Perform other related work as required.</li></ul><div></div><div><b><br />Performance Requirements, Knowledge, Skills, and Abilities:</b></div><ul><li>Personal knowledge of various cannabis products (required).</li><li>Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).</li><li>High expectations for success - good enough never is!</li><li>The ability to make rapid decisions in a high-pressure environment.</li><li>Excellent communication, social, and organization skills.</li><li>Incredible ability to multitask.</li><li>A can-do, optimistic attitude.</li><li>Ability to adhere to the highest customer service standards at all times.</li><li>Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.</li><li>Ability to perceive and meet the needs of customers.</li><li>Strong problem solving, customer service, and interpersonal skills.</li><li>Ability to maintain high standards in a fast-paced, constantly evolving environment.</li><li>Must possess a high degree of personal ownership and accountability.</li><li>Must have a high level of organization.</li><li>Must possess a valid driver's license.</li></ul><div></div><div><b><br />Education/Experience:</b></div><ul><li>High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li><li>Retail, delivery, cash handling, and customer service experience.</li></ul><div></div><div><b><br />Typical Physical Demands and Job Requirements:</b></div><ul><li>Work may require prolonged sitting/standing, some bending, stooping, and stretching.</li><li>Requires normal range of hearing.</li><li>Requires healthy vision (aided or unaided).</li><li>Requires lifting up to 50 pounds.</li></ul><div></div><div><b><br />Typical Working Conditions:</b></div><ul><li>Work is performed in a retail location, warehouse, or an off-site training facility.</li><li>The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.</li><li>Work may be stressful at times and may include dealing with difficult members.</li></ul><div></div><div><b><br />Job Type:</b> Part-time with a full-time opportunity.</div><div></div><div><b><br />Salary:</b> $15.00 per hour, overtime, and competitive performance bonus opportunities.</div><br /><br /><b>About Ohana Gardens:</b><br /><br /><p>We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.</p></div></div>","company":{"name":"Ohana Gardens"},"location":{"country":"United States","address":"Sacramento, CA 95838","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/ohana-gardens/cannabis-delivery-dispatcher-customer-service-specialist/3bad80fd053a196075bc729de2ac08b8","title":"Cannabis Delivery Dispatcher/Customer Service Specialist","hash":"3bad80fd053a196075bc729de2ac08b8","postingUrl":"https://www.indeed.com/job/cannabis-delivery-dispatchercustomer-service-specialist-2044ca4ff79a0479"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>WE’RE LOOKING FOR …. A talented multi-tasking guru aka, Front Desk Receptionist, to be a</p><p>part of our growing Medical Cannabis outfit. This position is full-time and must be available to</p><p>work any day of the week.</p><p>This individual will have the unique opportunity to support California’s medical marijuana patients, and adult use customers in this exciting industry. We are looking for a dependable team player.</p><p>SPECIFICALLY, AS A ROCK STAR FRONT DESK RECEPTIONIST, YOUR</p><p><b>RESPONSIBILITIES WILL INCLUDE:</b></p><p>• Welcome all patients into the dispensary with a warm, positive attitude</p><p>• Directs phone calls by maintaining employee and department directories; giving instructions</p><p>• Maintaining world class customer service and patient communication.</p><p>• Daily compliance with MMJ policies including but not limited to; state/local regulation</p><p>compliance, security protocols, access protocols, inventory tracking, dress code, and work</p><p>schedules.</p><p>• Contribute to team environment and company advancement</p><p><b>THE QUALIFYING CANDIDATE MUST HAVE:</b></p><p>• Must be able to sit, stand and walk for periods of up to ten to twelve hours.</p><p>• Must be able to reach, bend, balance and transport various objects weighing up to 20 lbs</p><p>repeatedly a shift</p><p>• Creativity, enthusiasm and energy to contribute to and thrive in a growing start-up</p><p>atmosphere where roles continually adapt as the company evolves</p><p><b>BENEFITS</b></p><p>• Full-Time, Hourly Position plus tips</p><p>Hollywood High Grade is an equal opportunity employer.</p><p>The duties and responsibilities identified herein are not a comprehensive list and additional tasks</p><p>may be assigned to the employee from time to time.</p><p>Must be at least 21 years old and legally authorized to work in the United States.</p><p>Hiring, following a conditional offer of employment, is contingent upon passing a complete</p><p>background check</p></div>","company":{"name":"Hollywood High Grade"},"location":{"country":"United States","address":"Los Angeles, CA, United States (+1 other)","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/hollywood-high-grade/front-desk-receptionist/0588e7c24c3c2ce3a2ab1ec2dac046a8","title":"Front Desk Receptionist","hash":"0588e7c24c3c2ce3a2ab1ec2dac046a8","postingUrl":"https://careers.marijuanacentral.com/job/front-desk-receptionist/"},{"employmentType":"Full-time, Part-time","postedOn":"5 days ago","description":"<div><p>Elite cannabis dispensary in Port Hueneme looking for front desk reception staff.</p><p>The ideal candidate must have excellent communication skills, organizational skills, computer skills, ability to check in customers and multitask, answer phone calls and collect email and cellphone data.</p><p>Candidates must have at least one year experience in customer service and knowledge in cannabis products is preferred.</p><p>She/He must be over 21 years old and high school graduated.</p><p>Some of the responsibilities include:</p><ul><li>Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.</li><li>Directs visitors by maintaining employee and department directories; giving instructions.</li><li>Maintains security by following procedures; monitoring logbook; issuing visitor badges.</li></ul><ul><li>Maintains safe and clean reception area by complying with procedures, rules, and regulations.</li><li>Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.</li><li>Contributes to team effort by accomplishing related results as needed.</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $13.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Professional development assistance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>On call</li><li>Weekends</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Microsoft Office: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Wheelhouse","logoUrl":"/logos/wheelhouse-8c617918b8d5c9259c08acade25a173a.png"},"location":{"country":"United States","address":"Port Hueneme, CA 93041","city":"Port Hueneme","stateProvince":"CA"},"frontendLink":"/job-posting/wheelhouse/front-desk-receptionist/1c11e1c269333d50af0e81bfee6e5b8b","title":"Front Desk Receptionist","hash":"1c11e1c269333d50af0e81bfee6e5b8b","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-d97184bafc771d42"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>Enerhealth Botanicals is a growing health food and dietary supplement company founded in 2005. We manufacture and sell products that promote a holistic health approach including herbal supplements, hemp extracts and superfoods.</p><p>Enerhealth is seeking a Customer Service Specialist to join our team!</p><p>Job Responsibilities:</p><p>· Answer emails and calls from customers.</p><p>· Educate customers on products and assist with their purchasing decisions.</p><p>· Place new orders accurately.</p><p>· Provide customer care in solving problems, answering questions.</p><p>· Continuous on the job education of our products.</p><p>· Effective communication with other departments.</p><p>· Other duties as assigned.</p><p>Qualifications:</p><p>· Enjoys helping and interacting with other people; always friendly and courteous.</p><p>· Pleasant and upbeat professional, positive demeanor.</p><p>· Possesses critical thinking and issue resolving skills.</p><p>· Sales oriented.</p><p>· Flexible to changing duties with work demands.</p><p>· Ability to multi-task, work under pressure and meet deadlines.</p><p>· Detailed and organized.</p><p>· Familiar with Photoshop helpful.</p><p>Requirements:</p><p>· High School Diploma</p><p>· Self-starter that shows ownership and commitment to the job</p><p>· At least 1 year of previous customer support experience</p><p>· Working knowledge of Microsoft Office</p><p>Hours are Monday through Friday 9am-5pm.</p><p>Job Type: Full-time</p><p>Salary: $15.00 /hour</p><p>Job Type: Full-time</p><p>Pay: $14.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li><li>Paid training</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li><li>No nights</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Enerhealth Botanicals","logoUrl":"/logos/enerhealth-botanicals-d1ced252e50d71edc5a2c0483a965a71.png"},"location":{"country":"United States","address":"Longmont, CO 80504","city":"Longmont","stateProvince":"CO"},"frontendLink":"/job-posting/enerhealth-botanicals/customer-service-specialist/2889ca8c7f86f17ac2c70c9b0bcaa13d","title":"Customer Service Specialist","hash":"2889ca8c7f86f17ac2c70c9b0bcaa13d","postingUrl":"https://www.indeed.com/job/customer-service-specialist-81148aa76d3c0c30"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Bloom Medicinals is looking to hire an IT Help Desk Technician to work out of our corporate office, located in Boca Raton, FL. We are a management group that oversees Medical Cannabis Dispensaries in Arkansas, Maryland and Ohio.</p><p>Extensive experience is not a must, but an eagerness to learn and a willingness to wear many different hats is.</p><p>This position does require periodic travel and the ability to work nights and weekends for emergencies.</p><p>Responsibilities:</p><ul><li>First line of support for technical inquiries and requests</li></ul><ul><li>Travel for new store openings and setup store hardware</li></ul><ul><li>Troubleshoot employee computer and technical issues</li></ul><ul><li>Assist with other day to day technical administrative tasks</li></ul><ul><li>Monitor company data backups and review hardware logs</li></ul><ul><li>Author technical help desk documentation for our staff</li></ul><p>Qualifications:</p><ul><li>Passion for IT and learning is an absolute must</li></ul><ul><li>Have extensive knowledge with Microsoft Windows</li></ul><ul><li>Exhibit problem solving skills and big picture thinking</li></ul><ul><li>Superb technical writing and communication skills</li></ul><ul><li>Ability to stay organized and manage time efficiently</li></ul><ul><li>Must be able to work independently and be self-motivated</li></ul><ul><li>Ability to regularly lift up to 35lbs</li></ul><p>Previous Work Experience:</p><p>At least 3 years of either professional or personal IT experience. Personal experience may include things such as assisting your family members with their IT needs, building computers or personal website projects.</p><p>Required Education:</p><p>High School (computer science or a related field studies is a plus)</p><p>Job Type: Full-time</p><p>Pay: $17.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Alternative Health Company","logoUrl":"/logos/alternative-health-company-976f66129c4d21b6f34ba4b3824aad26.jpeg"},"location":{"country":"United States","address":"Boca Raton, FL 33432","city":"Boca Raton","stateProvince":"FL"},"frontendLink":"/job-posting/alternative-health-company/it-help-desk-technician/c4293ff67531c28706a953e693bb083e","title":"IT Help Desk Technician","hash":"c4293ff67531c28706a953e693bb083e","postingUrl":"https://www.indeed.com/job/it-help-desk-technician-6115d9046091a344"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>What You Will DoAt Lowe's, we've always been more than just a hardware store.</p><p>We're also home to everything that makes your home feel like home.</p><p>And for thousands of Lowe's associates, we're home to fresh starts, rewarding opportunities, and endless career possibilities.The Seasonal Retail Associate role can be a springboard into something great for both the customers they serve and for their careers.</p><p>What's in It for You?AdvantagesBeyond the chance to make a difference for customers and teammates, each day will offer the chance opportunity to learn, grow, and celebrate wins together with your Lowe's team.</p><p><b>Seasonal Retail Associates also enjoy:</b></p><p>A 10% discount on Lowe's merchandise.The chance to kickstart a new career or master skills as a customer service pro.Eligibility for performance-based bonuses.And access to thousands of other discounts such as cell phone plans, car insurance, computers, and more.Your Day at Lowe'sResponsibilitiesDeliver excellent customer service.Welcome customers with a friendly smile and positive attitude.Answer customer questions.Guide customers to the right product or solution for their needs.Restock product as needed.RequirementsBe able to sit, bend, stand, move around the store, and lift items up to 25 lbs.</p><p>unassisted and possibly more on occasion with assistance.Be able to use common retail tools such as basic computer applications and smartphone devices.If the state or local municipality requires a salesperson license for this position, you must either be licensed or be able to obtain any mandatory sales license or registration within the required timeframe.Bilingual, Military, and Veteran applicants are encouraged to apply.Benefits offerings change each year and eligibility varies.</p><p>For the most up-to-date breakdown of what's available to you, visit MyLowesBenefits.Com</p></div>","company":{"website":"lowes.com","companyType":"Public/Established","name":"Lowe's","logoUrl":"/logos/lowes-bf4de5589f2bac9513ef1e5b66bb8fc4.jpeg"},"location":{"country":"United States","address":"Waddy, KY, USA","city":"Waddy","stateProvince":"KY"},"frontendLink":"/job-posting/lowes/lowes-customer-service/71f21fc83d6faf7ac8e00dcf395f2f32","title":"Lowe's: Customer Service","hash":"71f21fc83d6faf7ac8e00dcf395f2f32","postingUrl":"https://www.jobilize.com/amp/job/lowe-s-customer-service-hatton-ky-hemp-ridge-franklin-united-states"},{"employmentType":"Part-time","postedOn":"6 days ago","description":"<div><p><b>Responsibilities</b></p><ul><li>Greet and Check-in customers as they enter</li><li>Verification of customer ID and cannabis card status</li><li>Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</li><li>Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</li><li>Dispense medication and collect payment via POS register (cash, debit, etc)</li><li>Maintain strict controls on product, cash, and patient data at all times</li><li>Stay current with latest industry and product knowledge</li><li>Support all marketing and sales efforts of the company to ensure sales goals are met</li><li>Perform other regular duties related to maintaining a safe and clean retail store environment as needed</li></ul><p><b>Qualifications</b></p><ul><li>Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience. .</li><li>High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</li><li>Applicants must be 21 years or older.</li></ul><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p><i>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.</i></p><p>Job Type: Part-time</p><p>Pay: $14.00 - $15.00 per hour</p><p>Schedule:</p><ul><li>Day shift</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"West Palm Beach, FL 33415","city":"West Palm Beach","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/51b002dfb587b48df82a609a3e898057","title":"Customer Service Associate","hash":"51b002dfb587b48df82a609a3e898057","postingUrl":"https://www.indeed.com/job/customer-service-associate-cfe4559e9f1aad0d"},{"employmentType":"Full-time, Part-time","postedOn":"7 days ago","description":"<div><p><b><i>Work for one of the finest Dispensaries in Las Vegas! We are looking for ENTHUSIASTIC and PASSIONATE individuals to join our Team. We are seeking candidates looking to work 3rd and 2nd shifts</i></b></p><p><b><i>TYPICAL DAILY FUNCTIONS </i></b></p><p>· Greet Customers arriving at our Dispensary</p><p>· Check-in Customers through our POS system</p><p>· Check-in drivers and log their ride(s)</p><p>· Provide an exceptional sales experience to every customer</p><p>· Answer customer questions; both via phone and on the sales floor</p><p><b><i>QUALITIES WE ARE LOOKING FOR: </i></b></p><p>· POSTIVE, ENTHUSIASTIC AND OUTGOING PERSONALITY</p><p>· Professional attitude with excellent communication skills</p><p>· Should have basic knowledge of Marijuana and its properties</p><p>· Team Player, willing to fill any needs required to make the customer experience fantastic</p><p>· Fast learner than works well with minimal supervision</p><p><b><i>JOB REQUIREMENTS: </i></b></p><p>· Must have Customer Service, Sales, or Hospitality experience</p><p>· Must be 21 years old</p><p>· Must have basic computer skills in order to check-in customers and scan documents as needed.</p><p>· Must be professional with a GREAT attitude and friendliness.</p><p>· Must have High School Diploma or GED</p><p>· Must have reliable transportation</p><p>· Must be willing to work one of these shifts; 2nd (3pm-11pm) or 3rd (11pm-7am)</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $12.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Fidelis Holdings","logoUrl":"/logos/fidelis-holdings-e4fb9ebb6723f3894dcf23ffd239a9b7.png"},"location":{"country":"United States","address":"Las Vegas, NV 89119","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/fidelis-holdings/budtender-front-desk/b0680366565b2fdd647e8af3af1ebf8f","title":"BUDTENDER / FRONT DESK","hash":"b0680366565b2fdd647e8af3af1ebf8f","postingUrl":"https://www.indeed.com/job/budtender-front-desk-2f3decf584bf559b"},{"postedOn":"11 days ago","description":"<div><div><p><b>Who Are We:</b></p><br /><p></p><p>The people here at Puffco don’t just create products — we create behavior changing experiences for a community in the millions that is growing every day. The mentality that drives the leadership at Puffco is based on passion and obsession, never by obligation. The excitement of a new idea turning into a tangible product that changes people’s lives is a gift that we cherish daily.</p><br /><p></p><p>Puffco has already produced the most awarded devices ever in our space but for us this is just the beginning. What we’ve created is truly special and we’re looking for special people to help shape the future of our industry. Join Puffco and you join a family and a community that you can directly impact. The possibilities are limitless and the results dependent on how deep you care to dive in.</p><p></p><p><b><br />Some Of What We Have Achieved:</b></p><br /><p></p><ul><li>Listed by MG Magazine as one of the 50 best companies to work for.</li><li>Nominated for Engadget’s “Best Of CES”</li><li>Featured on Vice, Netflix, HBO, and were one of the only products ever to be featured on the Cover of High Times magazine.</li><li>Written about in Forbes, Rolling Stone, Billboard Magazine, and several other publications.</li><li>Released the first-ever smart rig, the Puffco Peak, a milestone in consumer electronics, creating an unrivaled consumer experience and massive appeal.</li><li>Expanded our distribution to more than 51 different countries, leaving a global impression.</li></ul><ul><li>Awarded four Clio Awards in 2020 including a Grand Clio. (Social Good, Film/Video Craft, Product/Service Innovation, Social Media.)</li><li>Extensive philanthropic efforts &amp; giving back programs. We believe in putting our money and our manpower where our mouths are.</li></ul><br /><p></p><p><b>Who Are You:</b></p><p></p><p><br />We are looking for exceptional employees who are innovative forward thinkers, who are resourceful, motivated, and passionately committed to their trade. A driven self-starter with top notch organizational and detail-oriented skill set who thrives in a fast-paced entrepreneurial environment. We here at Puffco possess these qualities and if you do too, then please read on!</p><p></p><p><b><br />What’s The Role About:</b></p><p></p><p><br />This hands-on position would suit a self-motivated, results-oriented individual who is comfortable in a casual, but fast paced, environment. You are the first person that our customers contact when they have an issue. The speed, the technical accuracy and the respect you share with the community every day is at the core of whether a prospect chooses to be a Puffco advocate. You play a major role because Puffco is a deeply authentic brand that aims to differentiate by the high quality of each customer interaction.</p><p></p><p><b><br />Some things you will be responsible for:</b></p><p></p><ul><br /><li>Responding to customer inquiries in a timely manner.</li><li>Basic product troubleshooting.</li><li>Processing warranty requests with customer follow up.</li><li>Provide exceptional customer service, with a passion for exceeding customer expectations.</li></ul><br /><p></p><p><b>Some qualifications and skills we need you to have:</b></p><p></p><ul><br /><li>1-3 years’ experience in customer service, customer support.</li><li>Experience providing customer service via support ticketing platforms.</li><li>Strategic - able to analyze situations and see the big picture.</li><li>Intelligent - bright and used to overachieving/over-delivering.</li><li>Excellent organizational and time management skills.</li><li>The ability to work under pressure whilst keeping an eye for details.</li><li>Excellent written, verbal communication, and analytical skills.</li><li>Proficiency in using Google sheets, docs etc.</li><li>History of building and managing client relationships.</li><li>Manages and self directs priorities with minimal oversight.</li><li>Appreciation and enthusiasm for cannabis culture.</li></ul><br /><p></p><p><b>Perks and Benefits:</b></p><p></p><ul><br /><li>Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off</li><li>Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment</li><li>Snacks, lunches, retreats, and SO much more!</li></ul><br /><p></p><p><b>EQUAL EMPLOYMENT OPPORTUNITY</b></p><p><br />Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.</p><p></p><p><b><br />HIRING PRACTICES</b></p><p><br />The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</p><p></p><p><br />Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.</p><p></p><p><br />**Additional information about our company can be found at www.puffco.com.</p><p></p><p><br />Follow us on Instagram @Puffco</p></div></div>","company":{"companyType":"Private/Growth","name":"Puffco","logoUrl":"/logos/puffco-033a8eb0c60e593cf5b25a82c7c0d65b.png"},"location":{"country":"United States","address":"Los Angeles, CA 90017","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/puffco/customer-service-representative/f71d42d711ab8fc6579ede9a5be8ab83","title":"Customer Service Representative","hash":"f71d42d711ab8fc6579ede9a5be8ab83","postingUrl":"https://www.indeed.com/job/customer-service-representative-ed66d9adfbccbd1c"},{"employmentType":"Full-time, Part-time","postedOn":"11 days ago","description":"<div><p>Are you interested in working in the Hemp and Cannabis industry? Are you a driven self-starter who is willing to work hard and learn new things? You may be the right candidate for us!</p><p>We are seeking a motivated individual with a can-do spirit and a willingness to work! A positive attitude and good communication are a must.</p><p>We are looking for a Customer Service Representative. Someone to assist our customers when they have a question or an issue and also occasionally walk them through the purchase process.</p><p>Computer experience is a must! MAC is a plus and you must have at least some basic knowledge in using Google sheets/Docs.</p><p>Basic knowledge of the hemp and cannabis industry is preferred but not required. We will happily train you and give you the materials you need to succeed!</p><p><b><i>YOU MUST BE 21 TO APPLY</i></b></p><p>All interviews will be done remotely via Google Hangouts.</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $12.50 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul><p>Application Question(s):</p><ul><li>Since this is a remote position, do you have internet access at the place you plan to work from?</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Shift Availability:</p><ul><li>Day Shift (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul></div>","company":{"name":"Gear Plus LLC dba SeedsHereNow"},"location":{"country":"United States","address":"Lebanon, OR 97355","city":"Lebanon","stateProvince":"OR"},"frontendLink":"/job-posting/gear-plus-llc-dba-seedsherenow/customer-service-representative/7416e1d253d1a84dd8f4466ba90f7c7c","title":"Customer Service Representative","hash":"7416e1d253d1a84dd8f4466ba90f7c7c","postingUrl":"https://www.indeed.com/job/customer-service-representative-cd7b796eaa40e3ed"},{"employmentType":"Part-time","postedOn":"7 days ago","description":"<div><p><b>PLEASE COMPLETE THE ASSESSMENTS FROM INDEED THAT WERE EMAILED TO YOU RELATED TO THIS JOB IN ORDER TO BE CONSIDERED.</b></p><p>------------------------------------------------------------------------------</p><p>We have helped 40,000 patients obtain their medical cannabis certification in 15 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring!</p><p><b>DAILY TASKS: </b></p><ul><li>Handling high volume of incoming calls, texts, and emails from patients.</li><li>Understanding the law and regulations as it pertains to obtaining your cannabis card.</li><li><b>Be trainable!</b> We will teach you everything but you must be smart, focused, and able to retain this information to service patients.</li><li>Schedule patients using EMR system (electronic medical record system).</li><li>Answer patient inquiries and educate patient's on all things marijuana</li><li><b>Provide excellent customer service - kind and compassionate care - with EVERY patient</b></li><li><b>Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.</b></li></ul><p><b>REQUIREMENTS: </b></p><ul><li>Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.</li><li><b>Must be motivated.</b> Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!</li><li>Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.</li><li>Must be organized and have the patience, discipline and focus to do repetitive tasks well.</li><li>Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.</li></ul><p><b>CALL CENTER EXPERIENCE IS PREFERRED.</b></p><p>OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!</p><p>Job Type: Part-time</p><p>Pay: $13.00 - $14.00 per hour</p><p>Job Type: Full-time</p><p>Pay: $13.00 - $14.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Application Question(s):</p><ul><li>Do you have Call Center experience?</li><li>Are you tech savvy?</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"MMJ","logoUrl":"/logos/mmj-d72f8a9f13f062cecd08b7ccf3656fcb.png"},"location":{"country":"United States","address":"Frederick, MD 21701","city":"Frederick","stateProvince":"MD"},"frontendLink":"/job-posting/mmj/call-center-representative-medical-cannabis-industry/01fc8b39a204e7b0b5bda059f023e26b","title":"Call Center Representative-Medical Cannabis Industry","hash":"01fc8b39a204e7b0b5bda059f023e26b","postingUrl":"https://www.indeed.com/job/call-center-representativecannabis-industry-0083ddc8c8cca26c"}]