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Guest Service Agent

CSK Hotels Little Rock, AR Full-time, Part-time
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About CSK hotels:

CSK Hotels is a family-owned hospitality and real estate investment company. Founded in 2002 by Chris Whitt, Storm Nolan, and Kane Whitt, CSK Hotels was an extension of Whitt Properties which managed the real estate investments of Chris Whitt since the 1980’s.

Since 2002, CSK Hotels has developed and owned, or managed over 20 hotel projects in Arkansas, Florida, Tennessee, Washington D.C., and Texas.

Additionally, CSK owns and operates retail centers, self storage facilities, convenience stores, mixed-use buildings, industrial warehouses, a powersports dealership, and an Arkansas based cannabis cultivation facility.

Summary:

CSK Hotels is excited to expand our Guest Services Team in our downtown Little Rock hotels.

As the face of our company, and typically the single point of contact for our guests, the Guest Service Agent (GSA) has a unique opportunity to ensure every guest has an excellent experience.

From the moment the guest enters the lobby, the GSA must be ready to welcome them, guide them through the check-in process, offer information about the hotel and surrounding area, answer any questions that may arise, and ensure they have everything they'll need for an exceptional stay with us.

Duties and Responsibilities:

  • Provide high-quality and responsive customer service.
  • Address guest requests in a helpful and gracious manner.
  • Utilize the property management system to process guests and manage room inventory.
  • Utilize point-of-sale system to compute folios and collect payment.
  • Answer phone calls promptly and confidently with the knowledge of detailed property information such as room categories, room rates, packages, promotions, and the local area.

Experience and Qualifications:

  • Previous customer service experience
  • Previous hotel guest service experience (preferred)

Special consideration for:

  • Bilingual applicants with competency in English and Spanish (preferred)

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location: Multiple Locations

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Founded in 2002 by Chris Whitt, Storm Nolan, and Kane Whitt, CSK Hotels was an extension of Whitt Properties which managed the real estate investments of Chris Whitt since the 1980’s.</p> <p>Since 2002, CSK Hotels has developed and owned, or managed over 20 hotel projects in Arkansas, Florida, Tennessee, Washington D.C., and Texas.</p> <p>Additionally, CSK owns and operates retail centers, self storage facilities, convenience stores, mixed-use buildings, industrial warehouses, a powersports dealership, and an Arkansas based cannabis cultivation facility.</p> <p><b>Summary: </b></p> <p>CSK Hotels is excited to expand our Guest Services Team in our downtown Little Rock hotels.</p> <p>As the face of our company, and typically the single point of contact for our guests, the Guest Service Agent (GSA) has a unique opportunity to ensure every guest has an excellent experience.</p> <p>From the moment the guest enters the lobby, the GSA must be ready to welcome them, guide them through the check-in process, offer information about the hotel and surrounding area, answer any questions that may arise, and ensure they have everything they'll need for an exceptional stay with us.</p> <p><b>Duties and Responsibilities: </b></p> <ul> <li>Provide high-quality and responsive customer service.</li> <li>Address guest requests in a helpful and gracious manner.</li> <li>Utilize the property management system to process guests and manage room inventory.</li> <li>Utilize point-of-sale system to compute folios and collect payment.</li> <li>Answer phone calls promptly and confidently with the knowledge of detailed property information such as room categories, room rates, packages, promotions, and the local area.</li> </ul> <p><b>Experience and Qualifications: </b></p> <ul> <li>Previous customer service experience</li> <li>Previous hotel guest service experience (preferred)</li> </ul> <p><b>Special consideration for: </b></p> <ul> <li>Bilingual applicants with competency in English and Spanish (preferred)</li> </ul> <p>Job Types: Full-time, Part-time</p> <p>Pay: From $14.00 per hour</p> <p>Benefits:</p> <ul> <li>Paid time off</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Day shift</li> <li>Holidays</li> <li>Monday to Friday</li> <li>Night shift</li> <li>Overtime</li> <li>Weekend availability</li> </ul> <p>Experience:</p> <ul> <li>Hotel experience: 1 year (Preferred)</li> </ul> <p>Work Location: Multiple Locations</p></div>","company":{"name":"CSK Hotels"},"location":{"country":"United States","address":"Little Rock, AR","city":"Little Rock","stateProvince":"AR"},"frontendLink":"/job-posting/csk-hotels/guest-service-agent/83a2db321e60a0bcdfbb3f7a6ddac5d4","title":"Guest Service Agent","category":"Travel & Hospitality","hash":"83a2db321e60a0bcdfbb3f7a6ddac5d4","postingUrl":"https://www.indeed.com/job/guest-service-agent-b3460b1c1aec857a","timestamp":1652361730551},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div> <p>ArmorTech Security is seeking qualified and licensed Armed Security officers to be a part of our guest relations division at a city and state legal dispensary located in Vista, CA. This position is critical for the continued success of our cannabis clientele; utilizing a combination of customer service, tact, intelligence gathering and teamwork.</p> <p>You must have a friendly/ professional demeanor, exquisite hygiene, and demonstrate the ability to work well either individually or within a team environment for hire. All officers undergo a 90-day probationary period prior to becoming an official member of our team. After your probationary period, you will have the opportunity to enroll in our health and active training packages.</p> <p>IMPORTANT: Due to the complications presented with COVID-19, all security and staff are required by law to have adequate facial coverings while on duty. As new mandates and adjustments are made, the security officer must be flexible and patient to adapt as needed.</p> <p>Some of the duties and responsibilities of this position require the following:</p> <p>*Patrolling facility grounds while maintaining a heightened state of awareness; ensuring entry points (both foot and vehicle) are secured and free from any security risks.<br />*Assist with guest pickup orders<br />*Maintain a clean and hygienic workspace.<br />*Assist clients, staff, and guests as needed.<br />*Provide traffic control as needed.<br />*If required, screen patients entering the facility via a no-touch thermometer.<br />*Prepare time card reports.<br />*Gather, Analyze, Interpret and Disseminate incoming intelligence from various sources.</p> <p>To be considered, you must meet these minimum qualifications:</p> <p>*Be at least 21 years of age or older.</p> <p>*Physically Fit</p> <p>*Be able to provide your own firearm and duty gear.</p> <p>*Be capable of wearing a face covering for the entire length of a shift (with the exception of lunch and rest breaks).</p> <p>*Have a valid guard and firearm license with the Bureau of Security and Investigations (BSIS.CA.GOV).</p> <p>*Must be able to see, hear, speak, and write clearly in English in order to communicate effectively with employees and/or other customers. Bilingual is a plus.</p> <p>*Must have your own vehicle or a means of transportation that will not negatively interfere with arriving at the site on-time. Vehicle must be in good condition.</p> <p>*Previous security, military, or law enforcement experience is preferred but not required. For prior military, you must have a copy of your DD214.</p> <p>Job Type: Part-time</p> <p>Pay: $18.00 - $20.00 per hour</p> <p>Benefits:</p> <ul> <li>Professional development assistance</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Day shift</li> <li>Holidays</li> <li>Monday to Friday</li> <li>Night shift</li> <li>Overtime</li> <li>Weekend availability</li> </ul> <p>Supplemental Pay:</p> <ul> <li>Tips</li> </ul> <p>Application Question(s):</p> <ul> <li>Please indicate which days you are UNABLE to work</li> <li>If hired, how soon are you looking to begin training/ work?</li> <li>Do you have your own vehicle?</li> <li>This question is not a deal breaker: Are you capable of traveling to La Jolla, CA in the event of shift coverage needs?</li> </ul> <p>Education:</p> <ul> <li>High school or equivalent (Preferred)</li> </ul> <p>Experience:</p> <ul> <li>Customer service: 3 years (Preferred)</li> </ul> <p>License/Certification:</p> <ul> <li>Guard Card Permit (Required)</li> <li>Exposed Firearm Permit (Preferred)</li> <li>Bullet resistant vest (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"ArmorTech Security","logoUrl":"/logos/armortech-security-27298393cdbd4ad49fd423baeaa6d01a.jpeg"},"location":{"country":"United States","address":"Vista, CA 92084","city":"Vista","stateProvince":"CA"},"frontendLink":"/job-posting/armortech-security/unarmed-armed-guest-relations-officer-18-20-hr/053b05fea3995e011cf50ad73569a70a","title":"Unarmed/ Armed Guest Relations Officer $18-$20/hr","category":"Professional, Scientific, and Technical Services","hash":"053b05fea3995e011cf50ad73569a70a","postingUrl":"https://www.indeed.com/job/unarmed-armed-guest-relations-officer-18-20hr-036c2385ac6e97f3","timestamp":1653139938956},{"employmentType":"Full-time","function":["Science"],"postedOn":"12 days ago","description":"<div> <p><b>Company Overview: </b></p> <p>Kaycha Labs is a leading provider of innovative Cannabis and Hemp testing technologies and methods. 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This role will primarily focus on lab operations support.</p> <p><b>Essential Duties &amp; Responsibilities: </b></p> <ul> <li>Answer phones and route calls to the appropriate party.</li> <li>Greet incoming visits and escort to appropriate areas.</li> <li>Receive, sort and distribute incoming mail.</li> <li>Order office supplies and keep inventory of stock.</li> <li>Deliver deposit checks to accounting.</li> <li>Create and process customer invoices.</li> <li>Process credit card payments in Blackstone.</li> <li>Coordinate with clients on payment processing of sample orders.</li> <li>Receive all incoming work from internal and external clients and process work orders through the company Laboratory Information Management System (LIMS).</li> <li>Prepare and manage shipments with partner labs.</li> <li>Special projects and errands as needed, including transportation of packages to local shipping companies.</li> <li>Responsible for shipping and receiving of orders and supplies, which includes light lifting duty (packages up to 40 lbs)</li> <li>Maintain compliance with health and safety guidelines for a lab environment.</li> <li>Other duties and/or special projects as assigned.</li> </ul> <p><b>Skills, Abilities and Competencies: </b></p> <ul> <li>Excellent communication skills and ability to effectively work, problem solve, and communicate with multiple levels of the organization.</li> <li>Ability to work in a dynamic, fast-paced deadline environment while successfully managing multiple tasks.</li> <li>Proficiency in Microsoft Office suite, including Excel, PowerPoint, and Word.</li> <li>Strong understanding of standard laboratory protocol.</li> <li>Ability to maintain an incredibly high degree of attention to detail and accuracy.</li> <li>Strong agility, engagement, and flexibility in an ever-changing environment.</li> <li>Working knowledge of logging, organizing, and analyzing data.</li> </ul> <p><b>Education &amp; Experience: </b></p> <ul> <li>High School diploma or equivalent required. Higher level degree preferred.</li> <li>1+ years of experience working within a lab environment.</li> <li>1+ years of experience in sample collection and logging within a lab environment.</li> <li>Proficient knowledge of MS Office Suite (Excel, Word, PowerPoint)</li> <li>Quickbooks experience a plus.</li> <li>Organizes and handles multiple priorities simultaneously.</li> <li>Completes work assignments within time and quality constraints</li> <li>Exposure to the cannabis industry desired.</li> </ul> <p><b>Other: </b></p> <ul> <li>Must pass Level 2 background check.</li> <li>Kaycha Labs offers a competitive and comprehensive benefits package including health, dental, vision and time off.</li> <li>Kaycha Labs is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</li> </ul> <p>Job Type: Full-time</p> <p>Pay: $18.00 per hour</p> <p>Benefits:</p> <ul> <li>401(k)</li> <li>401(k) matching</li> <li>Dental insurance</li> <li>Employee assistance program</li> <li>Employee discount</li> <li>Flexible spending account</li> <li>Health insurance</li> <li>Life insurance</li> <li>Paid time off</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Day shift</li> <li>Monday to Friday</li> </ul> <p>COVID-19 considerations:<br />Fully vaccinated employees do not need to wear masks, unvaccinated employees required to wear a mask.</p> <p>Application Question(s):</p> <ul> <li>What is your desired compensation?</li> <li>Best email and phone number to reach you at?</li> </ul> <p>Education:</p> <ul> <li>High school or equivalent (Required)</li> </ul> <p>Experience:</p> <ul> <li>Customer service: 1 year (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Kaycha Labs","logoUrl":"/logos/kaycha-labs-789b33a03a0e6aef4d8e5df1ca8e1cae.jpeg"},"location":{"country":"United States","address":"Denver, CO 80204","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/kaycha-labs/client-relations-specialist/dbd7ba3b911584cec51371405f0e3b90","title":"Client Relations Specialist","category":"Medical & Healthcare","hash":"dbd7ba3b911584cec51371405f0e3b90","postingUrl":"https://www.indeed.com/job/client-relations-specialist-7583b8689604dbb6","timestamp":1652276377454},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div> <p>Company</p> <p>TGS Management is an award-winning, family-owned company providing qualified staffing solutions to Colorado’s most-recognized cannabis brands, including: The Green Solution, NectarBee, and S-Type Armored. We are a leader in cannabis acceptance, accessibility, compliance, quality, and market share. We are looking to add a dynamic Call Center Representative to join our team!</p> <p>Summary</p> <p>Our stores are where customers come to “experience cannabis”, our Call Center Representatives are vital to delivering customer service, as they help to field over 50,000 calls per month. The Call Center Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service over the phone. Individual responsibilities as a Call Center Representative include demonstrating outstanding customer service and sales skills, assisting with handling calls from new and existing customers regarding a variety of requests from store location information, to product knowledge, to Colorado marijuana law. Call Center Representatives are responsible for utilizing their knowledge of products or services to address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. The Call Center Representative conducts day-to-day operations within the call center location while adhering to company policy and industry regulations.</p> <p>Essential Duties &amp; Responsibilities</p> <ul> <li>Receive inbound calls including transferred sales leads and calls from current and potential customers</li> <li>Answer questions about the product details, the company, and issues with account for the customers</li> <li>Assist customers with any technical issues experienced with website and escalate any issues to management appropriately</li> <li>Perform basic account maintenance activities</li> <li>Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns</li> <li>Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body</li> <li>Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests</li> <li>Understand The Green Solution exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Lead Associates and Management</li> <li>Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance</li> <li>Answer phone with scripted greeting, provide customer service</li> <li>Complete call logs</li> <li>Produce call reports</li> <li>Route calls to appropriate sources</li> <li>Enter new and update customer information into Preferred Patron software system</li> <li>Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines</li> <li>Adhere to all company uniform policy and preserve all provided necessary equipment</li> <li>Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members</li> <li>All other job duties as assigned</li> </ul> <p>Qualifications<br />Education</p> <ul> <li>High School diploma or General Education Development (GED) required</li> <li>Associate or Bachelor’s degree in any field preferred</li> </ul> <p>Training</p> <ul> <li>Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Management</li> </ul> <p>Required Skills &amp; Experience</p> <ul> <li>Excellent computer, mathematical, language and reasoning skills</li> <li>Bilingual skills a plus</li> <li>Retail, operations and/or sales experience</li> <li>Proficient in relevant computer applications</li> <li>Required language proficiency</li> </ul> <p>Preferred Skills &amp; Experience</p> <ul> <li>Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities</li> <li>Stress tolerance</li> <li>High energy level</li> </ul> <p>**TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics*</p> <p>Job Type: Full-time</p> <p>Pay: $15.00 per hour</p> <p>Job Types: Full-time, Part-time</p> <p>Pay: $16.00 per hour</p> <p>Benefits:</p> <ul> <li>401(k)</li> <li>Dental insurance</li> <li>Disability insurance</li> <li>Employee discount</li> <li>Health insurance</li> <li>Life insurance</li> <li>Paid time off</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Day shift</li> <li>Monday to Friday</li> </ul> <p>Experience:</p> <ul> <li>Customer service: 1 year (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"The Green Solution","logoUrl":"/logos/the-green-solution-df027aa9d979401f3be1a2a2fadd67ca.png"},"location":{"country":"United States","address":"Denver, CO 80222","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/the-green-solution/call-center-representative/027bf02c256cdd9347320f9d8413e00e","title":"Call Center Representative","category":"Medical & Healthcare","hash":"027bf02c256cdd9347320f9d8413e00e","postingUrl":"https://www.indeed.com/job/call-center-representative-f7ff0cf9f170e7be","timestamp":1653054163028},{"function":["Customer Service"],"postedOn":"23 days ago","description":"<div><div><h2><b>The Role</b></h2><p>RISE Guest Consultants engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. Our ideal Guest Consultant candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Guest Consultants are GTI's secret to success—they connect each unique customer with just the right product and method of consumption for their needs. The Guest Consultant is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors. If you have a smile that can light up a room, as well as a bowl, we're looking for you!</p><h2><b>Responsibilities</b></h2><ul><li>Assist patients in a customer-facing, intimate retail environment</li><li>Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient's specific needs</li><li>Ensure sales floor is properly stocked and presence of the store is well maintained</li><li>Own responsibility for remaining up-to-date with product knowledge</li><li>Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction</li><li>Complete duties assigned during scheduled shift including:<ul><li>Correct cash handling and discount application</li><li>Verification of proper paperwork, documentation and ID for patients</li><li>Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system</li><li>Maintenance of hard copy files (when required)</li><li>Assist in verifying order deliveries for accuracy</li><li>Security measures and safety compliance</li><li>Maintain visitor log</li></ul></li><li>Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints</li><li>Promote a work environment that is positive, communicative, patient-oriented, and compliant</li></ul><h2><b>Qualifications</b></h2><ul><li>1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience</li><li>High school diploma, or equivalent</li><li>Consistent demonstration of excellent customer service skills</li><li>Previous experience with POS systems</li><li>Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge a HUGE plus!</li><li>Ability to listen well and effectively communicate, both verbally and in writing, with various audiences</li><li>Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email</li><li>Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures</li></ul><h2><b>Additional Requirements</b></h2><ul><li>Must be 21 years or older</li><li>Must pass any and all required background checks.</li><li>Possess valid driver's license or state ID.</li><li>Must be and remain compliant with all legal or company regulations for working in the industry.</li></ul><h2><b>Working Conditions</b></h2><ul><li>While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions</li><li>PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching</li><li>Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.</li></ul></div></div>","company":{"companyType":"Private/Established","name":"Green Thumb","logoUrl":"/logos/green-thumb-d605a1142745eee008e37bcb941371b1.jpeg"},"location":{"country":"United States","address":"Carson City, NV 89706","city":"Carson City","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb/guest-consultant/1ed3cc09f72a22d3c908a340a3874fae","title":"Guest Consultant","category":"Professional, Scientific, and Technical Services","hash":"1ed3cc09f72a22d3c908a340a3874fae","postingUrl":"https://www.indeed.com/job/guest-consultant-cb641d999e923a2e","timestamp":1651323986256},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div> <p><b>Cannabis Phone Sales Agent</b></p> <p>Our company has a fantastic opportunity for ambitious individuals to join an exciting, fast-paced industry. We are searching for savvy professionals looking to improve their skills and grow with us and learn about the rapidly growing cannabis industry. Applicants will be expected to work 40 hours a week.</p> <p><b>Skills Needed: </b></p> <ul> <li>Proficiency with tablets and phones is required</li> <li>Handle a high volume of calls or texts during the shift</li> <li>Offer clients correct inventory and value</li> <li>Boost customer service with excellent communication and hospitality</li> <li>Maintain communication at all times with the team</li> </ul> <p><b>Additional Requirements</b></p> <ul> <li>High school diploma or equivalent</li> <li>Must be 21 years of age</li> <li>Ability to work towards meeting department goals around efficiencies, yields, and cost</li> <li>Ability to creatively solve problems</li> <li>Team player mentality</li> <li>Ability to follow direction</li> </ul> <p>Job Type: Full-time</p> <p>Salary: From $15.00 per hour</p> <p>Benefits:</p> <ul> <li>Health insurance</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>Monday to Friday</li> </ul> <p>Ability to commute/relocate:</p> <ul> <li>Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Preferred)</li> </ul> <p>Experience:</p> <ul> <li>Customer service: 1 year (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"New Normal Labs LLC","logoUrl":"/logos/new-normal-labs-llc-f0a879f2dceb06bfcde4b5e742b579c1.jpeg"},"location":{"country":"United States","address":"Costa Mesa, CA 92626","city":"Costa Mesa","stateProvince":"CA"},"frontendLink":"/job-posting/new-normal-labs-llc/cannabis-call-center-representative/d23e434af9cad0108f92f405493ac7b5","title":"Cannabis Call Center Representative","category":"Media & Communications","hash":"d23e434af9cad0108f92f405493ac7b5","postingUrl":"https://www.indeed.com/job/cannabis-call-center-representative-3553128d3d845c67","timestamp":1653054119410},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"17 days ago","description":"<div> <p>Marijuana Care Clinic is a locally owned and operated, risk-free, Medical Marijuana Recommendation Clinic that is committed to providing the highest quality care and service to all qualifying medical marijuana patients in and around Orlando and Clermont interested in pursuing the medical benefits of marijuana.</p> <p>We are dedicated to improving patients access to medical marijuana by providing honest, knowledgable, and compassionate care. We strive to provide comfortable and personal experience, detailed education, physician/staff guidance and assistance, encourage patient feedback, and hopefully improve patients overall health with a healthy and natural alternative.</p> <p><b>Schedule: </b></p> <p><b>FULL TIME</b></p> <p>Monday-Thursday 8:30 am- 5:30 pm</p> <p><b>Required Work Experience: </b></p> <ul> <li><b>Customer service experience</b></li> <li><b>Position requires strong communication skills on the phone and in person, computer literacy, ability to multi-task, be detailed-oriented, and work under pressure in a busy environment.</b></li> <li><b>Must be an advocate for Medical Marijuana.</b></li> <li><b>Experience in an office setting is necessary. </b>Previous experience in the Medical Marijuana field preferred, we will provide the necessary education and training.</li> </ul> <p><b>Front desk/receptionist r</b>esponsibilities include but are not limited to registering patients for their medical marijuana card, HIPAA compliance, personable patient care and education, and office administrative duties.</p> <ul> <li>Answer/respond high volume calls, texts, and emails</li> <li>Maintain high quality care and support for patients, go the extra mile to help others</li> <li><b>Represent business with enthusiasm</b> and professionalism</li> <li>Work with EHR software for patient management, scheduling, billing and other tasks</li> <li>Develop knowledge of MMJ process, products and dispensaries</li> <li>Work efficiently under pressure and in a fast paced environment</li> <li>Provide detailed guidance to patients on anything related to medical marijuana</li> <li>Complete patient scheduling in accordance with doctors' requirements</li> <li>Assist other staff in day-to-day work such as checking in/out patients, scanning and verifying paperwork, shredding, etc.</li> <li>Track office supplies</li> <li>Must take initiative, follow through and provide positive outcomes</li> <li>Assist patients with registration with state Medical Marijuana Website</li> <li>Confirm appointments</li> <li>Medical Records and HIPPA compliance</li> <li>Keep Front Desk and reception area clean</li> </ul> <p>Events available for extra hours*</p> <p>Job Type: Full-time</p> <p>Pay: $14.00 - $15.00 per hour</p> <p>Benefits:</p> <ul> <li>Employee discount</li> </ul> <p>Schedule:</p> <ul> <li>10 hour shift</li> </ul> <p>COVID-19 considerations:<br />Common surfaces are sanitized regularly.</p> <p>Ability to commute/relocate:</p> <ul> <li>Clermont, FL 34711: Reliably commute or planning to relocate before starting work (Required)</li> </ul> <p>Education:</p> <ul> <li>High school or equivalent (Required)</li> </ul> <p>Experience:</p> <ul> <li>Customer service: 1 year (Required)</li> <li>medical clinic: 1 year (Preferred)</li> </ul> <p>Language:</p> <ul> <li>English (Required)</li> <li>Spanish (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"name":"Marijuana Care Clinic"},"location":{"country":"United States","address":"Clermont, FL 34711","city":"Clermont","stateProvince":"FL"},"frontendLink":"/job-posting/marijuana-care-clinic/customer-service-front-desk/30ab2dda43e2175782cf3e1be26340d3","title":"Customer Service/Front Desk","category":"Medical & Healthcare","hash":"30ab2dda43e2175782cf3e1be26340d3","postingUrl":"https://www.indeed.com/job/customer-servicefront-desk-425b1eb713a610b5","timestamp":1651843843438},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div> <p>We are looking to add a customer service rep to our team!</p> <p>Duties include but are not limited to:</p> <p>Answering customer service phone calls and emails in an organized and timely fashion</p> <p>Qualified applicant will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</p> <p>Schedule: Monday - Friday 9am -5pm</p> <p>Prior knowledge in the hemp industry required!</p> <p>Reliable transportation needed!</p> <p>Pay depends on experience</p> <p>Job Type: Full-time</p> <p>Pay: $13.00 - $15.00 per hour</p> <p>Schedule:</p> <ul> <li>Monday to Friday</li> </ul> <p>Experience:</p> <ul> <li>Hemp Industry: 1 year (Preferred)</li> <li>Customer service: 1 year (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Hemp Wholesaler","logoUrl":"/logos/hemp-wholesaler-916ba1a18ac7519ec09569757975ded7.jpeg"},"location":{"country":"United States","address":"Binghamton, NY 13905","city":"Binghamton","stateProvince":"NY"},"frontendLink":"/job-posting/hemp-wholesaler/customer-service-representative/9e913c5df255c34b22ff6538a19df2f3","title":"Customer Service Representative","category":"Manufacturing","hash":"9e913c5df255c34b22ff6538a19df2f3","postingUrl":"https://www.indeed.com/job/customer-service-representative-0efd194602d4fabd","timestamp":1652968254212},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div> <p>We are a young and fast pace team that is looking for someone that wants to excel in their career in a fun and meaningful way. We need someone that is able to assist our sales team and help customers with tracking and other important info. We bring life to brands around the world and work with most of the top cannabis and other related brands.</p> <p>We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p> <p><b>Responsibilities</b></p> <ul> <li>Manage accounts with only a few incoming calls per day.</li> <li>Generate sales leads</li> <li>Identify and assess customers’ needs to achieve satisfaction</li> <li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li> <li>Provide accurate, valid and complete information by using the right methods/tools</li> <li>Meet personal/customer service team sales targets and call handling quotas</li> <li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li> <li>Keep records of customer interactions, process customer accounts and file documents</li> <li>Follow communication procedures, guidelines and policies</li> <li>Take the extra mile to engage customers</li> </ul> <p><b>Skills</b></p> <ul> <li>Proven customer support experience or experience as a client service representative</li> <li>Customer orientation and ability to adapt/respond to different types of characters</li> <li>Excellent communication and presentation skills</li> <li>Ability to multi-task, prioritize, and manage time effectively</li> <li>High school degree</li> </ul> <p>Job Type: Full-time</p> <p>Pay: $15.00 - $20.00 per hour</p> <p>Schedule:</p> <ul> <li>Monday to Friday</li> </ul> <p>Ability to commute/relocate:</p> <ul> <li>Saint Petersburg, FL 33712: Reliably commute or planning to relocate before starting work (Required)</li> </ul> <p>Work Location: One location</p></div>","company":{"name":"Cannabis Promotions"},"location":{"country":"United States","address":"Saint Petersburg, FL 33712","city":"Saint Petersburg","stateProvince":"FL"},"frontendLink":"/job-posting/cannabis-promotions/customer-service-representative/4d0590bdfac743fb352b220a2b6cc1ff","title":"Customer Service Representative","category":"Professional, Scientific, and Technical Services","hash":"4d0590bdfac743fb352b220a2b6cc1ff","postingUrl":"https://www.indeed.com/job/customer-service-representative-dbe5fa37508d15b8","timestamp":1652968236844},{"employmentType":"Full-time, Part-time","function":["Security"],"postedOn":"12 days ago","description":"<div> <p><b>Job Title: Security/Guest Relations</b></p> <p><b>Job Type/FLSA Classification: Full/Part-Time, non-exempt</b></p> <p><b>Location: Los Angeles</b></p> <p><b>Reports to: Regional Manager</b></p> <p><b>Salary: DOQ</b></p> <p><b>Job Overview (THIS IS FOR AN OVERNIGHT POSITION) </b></p> <p>Our ideal Security/Guest Relations candidate will play a critical role in our cannabis store safety operations and play an integral role in our elevated customer experience. The Security/Guest Relations position is responsible for welcoming and connecting with every guest, as the first and last point of contact between the customer and our brand. The Security/Guest Relations position will ensure to establishing trust, build brand value and ensure an exceptional guest experience</p> <p><b>Key Roles (Essential Job Responsibilities)</b></p> <p>The Security/Guest Relations position monitors the inside and outside of our facility, grounds, and surrounding area to ensure that customers and employees may safely transact. They will be guest service obsessed and will observe customers and staff to ensure compliance and, when necessary, intervenes to peacefully <b>de-escalate</b> conflicts and will report to the Store Manager. To excel in this role, you will have excellent communication and networking skills, and a strong commitment to maintaining legal compliance while creating a positive atmosphere.</p> <p>To excel in this role, you will have excellent communication and networking skills, and a strong commitment to maintaining legal compliance.</p> <p><b>General Responsibilities</b></p> <ul> <li>Establishing themselves as a cannabis expert, who is constantly learning and teaching the team everything safety.</li> <li>Keeping abreast of new cannabis products on the market as well as the latest industry trends.</li> <li>Educating customers, retailers, and distributors about our products.</li> <li>Promoting store initiatives and promotional sales.</li> <li>Providing excellent customer service with considerate suggestions to customer’s needs, in a professional and polite manner.</li> <li>Familiarize yourself with customers, both medical and recreational.</li> <li>Checking customers' identification documents to verify that they are of legal age.</li> <li>Working within state regulations and guidelines.</li> <li>Managing the point-of-sale and maintaining accurate cash handling.</li> <li>Taking inventory of cannabis products and ensuring that the sales floor is safe to operate.</li> </ul> <p><b>Required Skills/Abilities</b></p> <ul> <li><b>Must have current State of California Guard Card Certification </b> ·</li> <li>Friendly, approachable, and outgoing personality.</li> <li>Exceptional interpersonal, communication, and customer service skills.</li> <li>Ability to exhibit consistent professional communication.</li> <li>High level of integrity and a strong work ethic.</li> <li>Excellent verbal and written communication skills.</li> </ul> <p><b>Education and Experience</b></p> <ul> <li>21 years of age or older.</li> <li>Highschool Diploma required.</li> <li>Cannabis Industry experience preferred.</li> <li>Working knowledge of California cannabis laws and regulations preferred.</li> <li>Passion and knowledge for cannabis.</li> <li>Experience in a retail/customer service environment.</li> <li>Cash handling and POS experience.</li> </ul> <p><b>Physical Requirements</b></p> <ul> <li>Must be able to remain in a stationary position for extended periods of time.</li> <li>Must be able to constantly position self to maintain inventory, restock, organize, and maintain back of house.</li> <li>Must be able to move up to 25 lbs. on a regular basis.</li> </ul> <p><b>Environment and Working Conditions</b></p> <ul> <li>Must be able to work evenings and weekends.</li> <li>Must have a reliable means of transportation.</li> <li>8- hour shift.</li> <li>Duties, responsibilities, and activities may change at any time, with or without notice.</li> <li>Personal protective equipment provided, sanitizing, disinfecting, or cleaning procedures in place.</li> <li>Social distancing guidelines in place.</li> </ul> <p><b>Benefits</b></p> <ul> <li>Dental insurance</li> <li>Disability insurance</li> <li>Employee assistance program</li> <li>Flexible spending account</li> <li>Health insurance</li> <li>Life insurance</li> <li>Paid time off</li> <li>Referral program</li> <li>Vision insurance</li> </ul> <p><b>Disclaimer</b></p> <p>The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, not to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.</p> <p>Job Types: Full-time, Part-time</p> <p>Pay: $17.00 - $25.00 per hour</p> <p>Benefits:</p> <ul> <li>Employee discount</li> <li>Flexible schedule</li> <li>Health insurance</li> <li>Paid time off</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>Holidays</li> <li>Night shift</li> <li>Weekend availability</li> </ul> <p>Education:</p> <ul> <li>High school or equivalent (Preferred)</li> </ul> <p>License/Certification:</p> <ul> <li>State of California Guard Card Certification (Required)</li> </ul> <p>Work Location: One location</p></div>","company":{"name":"Budega"},"location":{"country":"United States","address":"Los Angeles, CA 91608","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/budega/security-overnight/95377ee2111cd69226d7e2a2c2a22aeb","title":"Security/Overnight","category":"Retail","hash":"95377ee2111cd69226d7e2a2c2a22aeb","postingUrl":"https://www.indeed.com/job/securityovernight-9766acb73b615111","timestamp":1652276326205},{"employmentType":"Full-time, Part-time","function":["Security"],"postedOn":"18 days ago","description":"<div> <p><b>Job Title: Security/Guest Relations</b></p> <p><b>Job Type/FLSA Classification: Full/Part-Time, non-exempt</b></p> <p><b>Location: Los Angeles</b></p> <p><b>Reports to: Store Manager</b></p> <p><b>Salary: DOQ</b></p> <p><b>Job Overview</b></p> <p>Our ideal Security/Guest Relations candidate will play a critical role in our cannabis store safety operations and play an integral role in our elevated customer experience. The Security/Guest Relations position is responsible for welcoming and connecting with every guest, as the first and last point of contact between the customer and our brand. The Security/Guest Relations position will ensure to establishing trust, build brand value and ensure an exceptional guest experience</p> <p><b>Key Roles (Essential Job Responsibilities)</b></p> <p>The Security/Guest Relations position monitors the inside and outside of our facility, grounds, and surrounding area to ensure that customers and employees may safely transact. They will be guest service obsessed and will observe customers and staff to ensure compliance and, when necessary, intervenes to peacefully <b>de-escalate</b> conflicts and will report to the Store Manager. To excel in this role, you will have excellent communication and networking skills, and a strong commitment to maintaining legal compliance while creating a positive atmosphere.</p> <p>To excel in this role, you will have excellent communication and networking skills, and a strong commitment to maintaining legal compliance.</p> <p><b>General Responsibilities</b></p> <ul> <li>Establishing themselves as a cannabis expert, who is constantly learning and teaching the team everything safety.</li> <li>Keeping abreast of new cannabis products on the market as well as the latest industry trends.</li> <li>Educating customers, retailers, and distributors about our products.</li> <li>Promoting store initiatives and promotional sales.</li> <li>Providing excellent customer service with considerate suggestions to customer’s needs, in a professional and polite manner.</li> <li>Familiarize yourself with customers, both medical and recreational.</li> <li>Checking customers' identification documents to verify that they are of legal age.</li> <li>Working within state regulations and guidelines.</li> <li>Managing the point-of-sale and maintaining accurate cash handling.</li> <li>Taking inventory of cannabis products and ensuring that the sales floor is safe to operate.</li> </ul> <p><b>Required Skills/Abilities</b></p> <ul> <li><b>Must have current State of California Guard Card Certification </b> · Friendly, approachable, and outgoing personality.</li> <li>Exceptional interpersonal, communication, and customer service skills.</li> <li>Ability to exhibit consistent professional communication.</li> <li>High level of integrity and a strong work ethic.</li> <li>Excellent verbal and written communication skills.</li> </ul> <p><b>Education and Experience</b></p> <ul> <li>21 years of age or older.</li> <li>Highschool Diploma required.</li> <li>Cannabis Industry experience preferred.</li> <li>Working knowledge of California cannabis laws and regulations preferred.</li> <li>Passion and knowledge for cannabis.</li> <li>Experience in a retail/customer service environment.</li> <li>Cash handling and POS experience.</li> </ul> <p><b>Physical Requirements</b></p> <ul> <li>Must be able to remain in a stationary position for extended periods of time.</li> <li>Must be able to constantly position self to maintain inventory, restock, organize, and maintain back of house.</li> <li>Must be able to move up to 25 lbs. on a regular basis.</li> </ul> <p><b>Environment and Working Conditions</b></p> <ul> <li>Must be able to work evenings and weekends.</li> <li>Must have a reliable means of transportation.</li> <li>8- hour shift.</li> <li>Duties, responsibilities, and activities may change at any time, with or without notice.</li> <li>Personal protective equipment provided, sanitizing, disinfecting, or cleaning procedures in place.</li> <li>Social distancing guidelines in place.</li> </ul> <p><b>Benefits</b></p> <ul> <li>Dental insurance</li> <li>Disability insurance</li> <li>Employee assistance program</li> <li>Flexible spending account</li> <li>Health insurance</li> <li>Life insurance</li> <li>Paid time off</li> <li>Referral program</li> <li>Vision insurance</li> </ul> <p><b>Disclaimer</b></p> <p>The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, not to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.</p> <p>Job Types: Full-time, Part-time</p> <p>Pay: $17.00 - $20.00 per hour</p> <p>Benefits:</p> <ul> <li>Employee discount</li> <li>Flexible schedule</li> <li>Health insurance</li> <li>Paid time off</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>Day shift</li> <li>Holidays</li> <li>Night shift</li> <li>Overtime</li> <li>Weekend availability</li> </ul> <p>Education:</p> <ul> <li>High school or equivalent (Preferred)</li> </ul> <p>License/Certification:</p> <ul> <li>State of California Guard Card Certification (Required)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Budega- Halo Collective","logoUrl":"/logos/halo-labs-943a9b9cc5ea33d04d3f2baa48956fb4.png"},"location":{"country":"United States","address":"Los Angeles, CA 90025","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/budega-halo-collective/security-guest-services/7f416a8aefa0a0c741f5ba82f5877c0f","title":"Security/Guest Services","category":"Manufacturing","hash":"7f416a8aefa0a0c741f5ba82f5877c0f","postingUrl":"https://www.indeed.com/job/securityguest-services-0f5289609a7a3a98","timestamp":1651758287677},{"employmentType":"Full-time , Part-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div> <p><b>COMPANY CULTURE AND MISSION</b><br />Our mission is to empower and create more entrepreneurs of color in the cannabis industry.<br />An industry that once negatively impacted people of color is now used to empower.<br />Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.<br /><b>RESPONSIBILITIES</b><br />Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.<br />You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.</p> <p>Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.<br /><b>PERFORMANCE OBJECTIVES</b></p> <ul> <li><b>Upsell by providing unique deals: </b> Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.</li> <li><b>Retain new customers: </b> Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.</li> <li><b>Analyze data for personal development: </b> Using company data and personal data to identify opportunities to improve.</li> </ul> <p><b>MINIMUM QUALIFICATIONS</b><br />Over the age of 21<br />One year of experience in a fast-paced sales environment<br />One year experience in customer service</p> <p>Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.</p> <p>Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.</p> <p><b>PREFERRED QUALIFICATION</b><br />BA/BS Degree in Business Management or related field<br />Knowledge of the Cannabis industry</p> <p><i>We look forward to reading your application!</i></p> <p><i>Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.</i><br /><i>Job Types: Full-time , Part-time</i><br /><i>Pay: $19.00 - $25.00 per hour</i></p> <p>Job Type: Full-time</p> <p>Pay: $19.00 - $25.00 per hour</p> <p>Benefits:</p> <ul> <li>Dental insurance</li> <li>Employee discount</li> <li>Flexible schedule</li> <li>Health insurance</li> <li>Life insurance</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Day shift</li> <li>Holidays</li> <li>Monday to Friday</li> <li>Overtime</li> <li>Weekend availability</li> </ul> <p>Ability to commute/relocate:</p> <ul> <li>Downey, CA: Reliably commute or planning to relocate before starting work (Preferred)</li> </ul> <p>Education:</p> <ul> <li>Bachelor's (Preferred)</li> </ul> <p>Experience:</p> <ul> <li>Customer service: 2 years (Preferred)</li> <li>Sales: 2 years (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"Good Tree","logoUrl":"/logos/good-tree-28d9424d80ca801e37621b2f86f2f404.png"},"location":{"country":"United States","address":"Downey, CA","city":"Downey","stateProvince":"CA"},"frontendLink":"/job-posting/good-tree/customer-relations-specialist/e554962716ea30a08adc27c25cad6617","title":"Customer Relations Specialist","category":"Agriculture & Farming","hash":"e554962716ea30a08adc27c25cad6617","postingUrl":"https://www.indeed.com/job/customer-relations-specialist-c57b7b251886543f","timestamp":1652968217556},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>The Role</p><p>LeafLine Labs is one of two Minnesota registered medical cannabis manufacturers in Minnesota. We focus on using controlled environment agriculture to produce various strains of cannabis that is turned into extraction-based medicine</p><p>LeafLine Labs promotes a work environment that is positive, patient-focused, team oriented and compliant with established policies and procedures. This position is year-round and offers both full-time and part-time schedules.</p><p>Minnesota law requires that any employee of LeafLine Labs be 21 and free of any disqualifying felony convictions. Prior to beginning employment with LeafLine Labs, every employee is legally required to submit to a background check conducted by the Bureau of Criminal Apprehension.</p><p>The Call Center Representative is the liaison between our company and its current and potential patients. This role effectively solves and answers patients' questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.</p><p><b>Job Duties</b></p><p>• Managing high volumes of inbound calls in a timely manner</p><p>• Checking voicemail and returning calls in a timely manner</p><p>• Following call center \"scripts\" when handling different topics</p><p>• Identifying patients' needs, clarify information, schedule appointments</p><p>• Escalate customer service concerns appropriately and efficiently</p><p>• Build sustainable relationships and engage patients by going above and beyond in interactions</p><p>• Escalate patient concerns appropriately and effectively</p><p><b>Requirements</b></p><p>• Previous experience in a customer support role</p><p>• Strong attention to detail</p><p>• Strong phone and verbal communication skills</p><p>• Active listening skills</p><p>• Demonstrated ability to move through a call efficiently and effectively</p><p>• Customer focus and adaptability to different personality types</p><p>• Ability to multi-task, set priorities and manage time effectively</p><p>Additional Requirements</p><p>• High school diploma or equivalent</p><p>• Must be 21 years of age and able to successfully pass federal criminal background check prior to employment</p><p>• Ability to follow SOP's (Standard Operating Procedures)</p><p>• Ability to work towards meeting department goals around efficiencies, yields, and cost</p><p>• Ability to creatively solve problems</p><p>• Team player mentality</p><p>• Ability to follow direction</p><p>Starting pay dependent on experience and qualifications. Competitive benefit package offered to full-time employees.</p><p>LeafLine Labs is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeafLine Labs complies with applicable Minnesota and local laws governing nondiscrimination in employment</p></div>","company":{"website":"gtigrows.com","companyType":"Public/Established","name":"Green Thumb Industries","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"St Paul, MN, USA","city":"St Paul","stateProvince":"MN"},"frontendLink":"/job-posting/green-thumb-industries/cannabis-contact-center-agent/2e98085b27c0a4772fe06ee99692351e","title":"Cannabis Contact Center Agent","category":"Manufacturing","hash":"2e98085b27c0a4772fe06ee99692351e","postingUrl":"https://us.bebee.com/job/20220518-57ed7c01af096efc1ef9aa5b1341bdd9","timestamp":1652968342515},{"employmentType":"Part-time","description":"<div><p><b>Who We Are</b></p><p>Here at Vireo Health, Inc. (“Vireo”) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity and inclusion through engaging employee outreach programs, community events, and non-profit partnerships.</p><p>We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales &amp; Marketing, we are hiring people who share our vision and passion for improving people’s lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you!</p><p><b>What You Will Do</b></p><p>We are seeking an energetic and flexible part-time Customer Service Representative to join our growing dynamic team! Our Customer Service Representative is responsible for greeting potential patients, confirming patient identification, granting eligible patients and their caregivers access to the Cannabis Patient Centers, registering patients and answering clinic phone calls in a prompt, courteous and professional manner and reporting any suspicious activities.</p><p>The Customer Service Representative plays an integral role in providing excellent service to our patients. This position will be located in Bloomington.</p><p>Highlighted</p><p><b>Responsibilities</b></p><p>• Control access to facility</p><p>• Greet and register patients, review required information, enter patient information into computer system</p><p>• Answer multi-line ct calls appropriately</p><p>• Utilize Leaf Logix to check in patients and place in appropriate status</p><p>• Scan documents into Electronic Health Records (EHR) system</p><p>• Schedule appointments over phone and in-person appointment booking platform</p><p>• Maintain strict confidentiality of patient health information</p><p>• Other clerical and light janitorial duties as assigned</p><p>• Completes opening and closing procedures as assigned</p><p>• Knowledgeable of all state cannabis compliance regulations and rules.</p><p>• Assist in educating and signing up patients in the Green Goods Loyalty Program</p><p>• Ensure patient self-evaluations are completed prior to up</p><p>• Check Zendesk to review and follow up on tickets.</p><p>• Ability to assist in curbside service if needed.</p><p>• Engage in continual self-education of new products, changes in cannabis industry and company.</p><p>• Encourage team-based care/engagement while maintaining positive team morale</p><p>• Cover Patient Care Coordinator Lunches and breaks as needed.</p><p>• Ability to perform PCC duties on a temporary basis due to the needs of the business.</p><p><b>Qualifications</b></p><p>• HS Diploma or equivalent. Experience in customer service, retail environment or medical reception desired.</p><p>• Proficiency with MS office required, MS Excel and CRM systems.</p><p>• Ability to communicate calmly and clearly with patients and others on the phone and in-person</p><p>• Knowledge of customer service principles and techniques</p><p>• Ability to handle multiple tasks simultaneously while having attention to detail.</p><p>• Willingness and ability to learn several IT platforms for prompt triage and response to patients</p><p>• Ability to work in a fast faced environment</p><p>• Ability to stand for long periods.</p><p>• Flexible availability including by not limited to weekends and evenings.</p><p>• Ability to work in a team environment, as well as function independently</p><p>• Ability to understand, support, and implement community and organizational policies/procedure, along with government regulations</p><p>• Ability to perform job duties effectively when under stress</p><p>• Ability to accept constructive feedback and grow with position/company</p><p>• Act ethically and apply good judgment</p><p>EEO Statement</p><p>Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, r characteristic protected by federal, state or local laws.</p><p>gJn1vTuzzt</p></div>","title":"Customer Service Representative","salaries":[{"salaryStart":"$6k","salaryEnd":"$200k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/minneapolis-customer-service-representative-salary-SRCH_IL.0,11_IM567_KO12,43.htm"},{"salaryStart":"$24k","salaryEnd":"$53k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative ~","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Minneapolis,MN"},{"salaryStart":"$30k","salaryEnd":"$48k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/minneapolis-mn"}],"function":["Customer Service"],"postedOn":"6 days ago","company":{"website":"vireohealth.com","companyType":"Private/Established","name":"Vireo Health, Inc.","logoUrl":"/logos/vireo-health-125544955cfe8cdd68bc5cddd679f996.png"},"location":{"country":"United States","address":"Bloomington, MN, USA","city":"Bloomington","stateProvince":"MN"},"frontendLink":"/job-posting/vireo-health-inc/customer-service-representative/699e0d9a08085a297b33d5ef144f79cd","category":"Medical & Healthcare","hash":"699e0d9a08085a297b33d5ef144f79cd","postingUrl":"https://www.learn4good.com/jobs/bloomington/minnesota/healthcare/1199578027/e/","timestamp":1652794271490,"salary":"$6k - $200k"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"12 days ago","description":"<div> <p>Job Summary -</p> <p>The Customer Service Representative (\"CSR\") must provide superior support, interaction, and educational guidance to LRP customers. The CSR will be cross trained to perform all roles of a LRP CSR which includes Checkout Associate, Floor Sales Associate, Guest Relations, Order Fulfillment. The CSR operates with direct supervision from the GM.</p> <p>Tasks and Responsibilities –</p> <ul> <li><b>1. Checkout Associate Core Responsibilities: </b></li> <li>Process cash and debit payments for in-store and online customer purchases, while ensuring all orders are properly secured and have POS receipt attached to or put inside of exit bag.</li> <li>Maintain organization and cleanliness of cashier counter and personal workspaces.</li> <li>Follow LRP Cash Handling Policy and Procedures/counting POS drawer at end of shift.</li> <li>Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.</li> <li>Maintain awareness of customer input and suggest changes to improve services or products.</li> <li><b>2. Floor Sales Associate Core Responsibilities: </b></li> <li>Greet customers as they enter the dispensary.</li> <li>Engage, upsell, connect with customers.</li> <li>Ability to place order on tablet.</li> <li>Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.</li> <li>Maintain awareness of customer input and suggest changes to improve services or products.</li> <li><b>3. Guest Relations (“GR”) Core Responsibilities: </b></li> <li>Communicate with LRP personnel to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.</li> <li>Check in customers by scanning government issued photo ID.</li> <li>Direct visitors or vendors to the appropriate entrance; (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).</li> <li>Answer incoming phone calls.</li> <li>Monitor surveillance cameras located in Guest Relations.</li> <li>Alert LRP personnel of curbside pickups.</li> <li>Maintain organization and cleanliness of GR.</li> <li>Record specific customer requests on Guest Relations call log when applicable, and contacting that customer to communicate previous requests, if applicable.</li> <li><b>4. Order Fulfillment Core Responsibilities: </b></li> <li>Package customer orders for curbside pickup, online orders, and in-store orders via Dutchie.</li> <li>Package customer orders while ensuring the correct quantities and product are placed in exit bag.</li> <li>Maintain quality and appearance of product by double checking for expired dates.</li> <li>Assist with notifying MOD of inventory levels to ensure accurate menu information.</li> <li>Maintain organization and cleanliness of Fulfillment vault.</li> <li><b>Other Core Responsibilities for overall CSR: </b></li> <li>Maintain knowledge of all LRP products and services, while adhering to CCC, state, and local laws.</li> <li>Respond to and resolve customer requests, complaints, or compliments in person or on the phone, requesting supervisor support as needed.</li> <li>Maintain organization and appearance of dispensary, by daily upkeep and light cleaning, as well as daily COVID sanitizations of all surfaces included on LRP COVID-19 Workplace Safety Policy.</li> <li>Assist with opening, shift swap, and close of business procedures.</li> <li>Participate in discussions and provide suggestions for improving product availability, customer satisfaction and/or policies and procedures.</li> <li>Assist dispensary management with research, communications, or any other assigned projects/tasks as needed.</li> <li>Maintain a continuous state of alertness to ensure the highest safety standards for fellow employees, products, and the facility.</li> <li>Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.</li> <li>Follows established LRP policies and procedures, contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.</li> <li>Additional duties as assigned.</li> </ul> <p>Work Styles -<br />Dependability Job requires having excellent attendance, being reliable, responsible, and fulfilling obligations.</p> <p>Cooperation Job requires working or acting together as a member of a team for a common purpose or benefit.</p> <p>Self-Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.</p> <p>Integrity Job requires consistency of actions, methods, principles, expectations, and outcomes.</p> <p>Attention to Detail Job requires being careful about detail and thorough in completing work tasks.</p> <p>Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.</p> <p>Initiative Job requires a willingness to personally take on responsibilities and challenges.</p> <p>Social Orientation Job requires preferring to work with others rather than alone, and being personally connected with others on the job Education and Experience -</p> <ul> <li>High School Diploma or GED required.</li> <li>At least 2 years of retail experience required.</li> <li>Sales environment experience preferred.</li> <li>Retail cannabis industry experience preferred.</li> </ul> <p>Skills -</p> <ul> <li>Accurate data entry and recordkeeping skills.</li> <li>The ability to educate consumers and connect with customers.</li> <li>Strong attention to detail, organizational, and time management skills.</li> <li>Superior customer service skills.</li> <li>Proficiency in Windows-based computer software and internet navigation.</li> <li>Proficiency in POS software (Leaf Logix preferred).</li> </ul> <p>Physical Requirement/Work Environment - * Must be able to lift, carry, and balance up to 30 pounds.</p> <ul> <li>This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.</li> </ul> <p><b>MISSION STATEMENT</b><br /><i>At Lazy River Products, it is our mission to be recognized as the Commonwealth’s premier fully integrated cannabis-based Product Development Company. </i></p> <p><i>Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve.</i></p> <p><i>At our core, we provide professional, compliant, and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis Industry here in Massachusetts.</i></p> <p><i>We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development.</i></p> <p><i>“Give Back, Grow, Succeed”</i></p> <p>Job Type: Part-time</p> <p>Pay: $18.00 per hour</p> <p>Benefits:</p> <ul> <li>401(k)</li> <li>Employee assistance program</li> <li>Employee discount</li> <li>Flexible schedule</li> <li>Paid time off</li> </ul> <p>Schedule:</p> <ul> <li>Evening shift</li> <li>Monday to Friday</li> <li>Weekend availability</li> </ul> <p>Education:</p> <ul> <li>High school or equivalent (Required)</li> </ul> <p>Experience:</p> <ul> <li>retail customer service: 1 year (Required)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Lazy River Products LLC","logoUrl":"/logos/lazy-river-products-llc-2aa7d334ef713b5a6a2236e1a1d1ad55.png"},"location":{"country":"United States","address":"Dracut, MA 01826","city":"Dracut","stateProvince":"MA"},"frontendLink":"/job-posting/lazy-river-products-llc/part-time-customer-service-representative-csr/fc355ede07719f1630f976c41ad234c4","title":"Part-Time Customer Service Representative (CSR)","category":"Medical & Healthcare","hash":"fc355ede07719f1630f976c41ad234c4","postingUrl":"https://www.indeed.com/job/partcustomer-service-representative-csr-d03ac9e786b83cc4","timestamp":1652276333482},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"11 days ago","description":"<div> <p>Role and Responsibilities</p> <ul> <li>Understand and demonstrate compliance to State and Local laws.</li> <li>Must articulate and be well-schooled on the various types, strains and THC levels associated with the products.</li> <li>Providing registered patients and customers with education, support, and allowable amounts of medical cannabis.</li> <li>Entering product and client information into Leaflogix &amp; METRC.</li> <li>Educating patients on the different strains of cannabis, their purported effects on different medical conditions, and the different methods and routes of administering medical cannabis.</li> <li>Observing patients for symptoms that could signify unhealthy or unstable usage of medical cannabis. Client Service Agents are to alert the manager immediately if they notice these signs or symptoms.</li> <li>Maintaining a safe and secure retail room, including escorting both patients and non-patient visitors.</li> <li>Safely and securely transporting medical cannabis and medical cannabis products to off-site patients. Maintaining a valid driver’s license.</li> </ul> <p>Qualifications and Education Requirements<br /><b><i>None; however, cannabis bud tenders must be at least 21 years of age and be able to attain and maintain a cannabis Dispensary Agent Card</i></b><br />Preferred Skills<br />· A minimum of 2 years of customer service required.</p> <p>· A minimum of 2 years of accurate money handling, data entry and inventory skills needed.</p> <p>· A minimum of 1year retail sales</p> <p>· Understand in a demonstrative way a minimum education of 12th grade math.</p> <p>· Understand weights and measurements.</p> <p>· Excellent English communication skills both oral and in writing.</p> <p>· Bilingual a plus.</p> <p>· Computer knowledge of Microsoft Office excel, word and outlook required.</p> <p>· Great organizational capability, high standards of business and personal ethical conduct, takes initiative and self-directed, compassionate, kind, accommodating, patient.</p> <p>· Attention to detail and accuracy, multitasking and problem-solving skills.</p> <p>· Ability to work independently but understands the value of collaboration.</p> <p>· Pleasant and professional with a well-groomed appearance.<br />Additional Notes<br /><b><i>Dispensary Training </i></b></p> <p>· Before commencing work at a cannabis establishment, the cannabis establishment agent shall receive, at a minimum, training and instruction in the following:</p> <p>· The proper use of security measures and controls that have been adopted for the prevention of diversion, theft or loss of cannabis.</p> <p>· Procedures and instructions for responding to an emergency.</p> <p>· State and Federal Statutes and regulations related to the use of cannabis.</p> <p>· The different strains of cannabis.</p> <p>· The different methods of using cannabis and cannabis products</p> <p>· Learning to recognize signs of cannabis abuse or impairment or instability in the use of cannabis by a consumer.</p> <p>· Clinical effects of cannabis on the human body and how THC affects the consumer</p> <p>· Methods of refusing entry or sales to prohibited persons, including, without limitation:</p> <p>· Verifying identification and using age verification devices;</p> <p>· Education on the effects of cannabis on persons under 21 years of age; and</p> <p>· Recognition of false or altered identification;</p> <p>· Understanding the role of law enforcement in confirming compliance with laws and regulations relating to cannabis;</p> <p>· Applicable state and local laws and regulations regarding cannabis;</p> <p>· Preventing unlawful consumption of cannabis, including, without limitation, information regarding laws which prohibit open or public consumption of cannabis;</p> <p>· Preventing the use of cannabis by persons under the age of 21 years, including, without limitation, laws which prohibit such use and the penalties for the violation of such laws</p> <p>· How to prevent and address disturbances; and</p> <p>· The responsibility of the cannabis establishment agent to put into effect strategies adopted by the cannabis establishment to prevent the diversion of cannabis.</p> <p>· Electronic verification system.</p> <p>· Dispensary facility operating hours: Sunday – Thursday 8:00am – 12:00am</p> <p>Friday &amp; Saturday 8:00am – 1:00am<br />There are no observed holidays.</p> <p>Job Type: Full-time</p> <p>Pay: $15.00 - $16.00 per hour</p> <p>Benefits:</p> <ul> <li>Dental insurance</li> <li>Employee discount</li> <li>Health insurance</li> <li>Life insurance</li> <li>Paid time off</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>Evening shift</li> <li>Night shift</li> <li>Weekend availability</li> </ul> <p>COVID-19 considerations:<br />Employees are required to provide proof of an FDA-approved vaccination against COVID-19.</p> <p>Experience:</p> <ul> <li>Customer service: 2 years (Preferred)</li> </ul> <p>License/Certification:</p> <ul> <li>Dispensary Agent Card (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Euphoria Wellness","logoUrl":"/logos/euphoria-wellness-6a7472a60e95093042928596107b08c8.jpeg"},"location":{"country":"United States","address":"Las Vegas, NV 89139","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/euphoria-wellness/csr-customer-service-representative/4fc71114b494375eedd208271db510dc","title":"CSR - Customer Service Representative","category":"Medical & Healthcare","hash":"4fc71114b494375eedd208271db510dc","postingUrl":"https://www.indeed.com/job/csr-customer-service-representative-b5c9a577f91fd470","timestamp":1652361705046},{"employmentType":"Full-time","description":"<div><p>DescriptionABOUT US Harborside is a global leader in the cannabis movement and represents the cutting-edge of innovation in our industry. Our employees are valuable to us - we offer a highly competitive benefits package which includes medical, dental, vision, FSAs, commuter benefits, EAP and 401k. We're currently seeking a compassionate and friendly customer service professional to join our team in OAKLAND, CA.CALL CENTER ASSOCIATEWith compassion, warmth and gentleness, our Call Center Associates assist our patients on inbound/outbound calls or through web orders. Assessing the needs of each customer, our team members provide appropriate product knowledge and exceptional service. Must accurately record all transactions for Delivery and Pick-up Sales.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Perform opening and closing duties. Verify and register customer recommendations Provide exceptional service and product knowledge Place patient orders in computer system Record transactions accurately Address and resolve patient complaints using conflict resolution; escalate service issues in an expedient manner Build patient loyalty through customer-centric, focused and positive interactions Adhere to all legal standards of discussing medicine over the phone Answer phones and respond to patient requests Follow-up on customer inquiries not immediately resolved Conduct customer satisfaction surveys for previous orders Place follow up calls for newly registered customers who have not yet ordered Follow up with customers to collect outstanding payments when necessary Upload customer documents to Treez/ Baker/POS system Track and record banned customers, referrals, etc. Modify customer orders upon request and coordinate with inventory to ensure accuracyOTHER FUNCTIONS AND RESPONSIBILITIES Recognize, document, and alert the supervisor of trends in customer calls. Maintain a positive, caring attitude, and treat customers/co-workers with respect and sensitivity. Listen and respond to customer and coworker needs/requests appropriately and timely. Maintain neatness, cleanliness and organization of the department and your workspace. Maintain strict confidentiality with customer information. Follow and integrate Harborside policies and procedures into all on-the-job interactions, tasks, and behaviors Other duties and tasks as assigned by Supervisor Understand, embrace, and embody the mission of Harborside.PERFORMANCE REQUIREMENTS (Knowledge, Skills and Abilities) Outstanding customer service skills. Knowledge of medical cannabis strains and applications, effects and routes of delivery. Knowledgeable in MS Office (Word/Excel). Excellent communication skills. Excellent phone presence. Basic computer operating skills and ability to learn software applications. Basic math skills.GENERAL PERFORMANCE REQUIREMENTS: Provide excellent service. Present a professional image in appearance, actions, and words. Demonstrate ownership, accountability, initiative, and quality of work. Build positive team relationships throughout your department and Harborside. Work scheduled shifts. Record all time worked accurately, promptly, and honestly. Follow all safety policies. Be a role model for the Harborside Experience. Understand and practice Harborside values. Demonstrate ethical behavior.PHYSICAL DEMANDS Requires prolonged standing and some bending, stooping and stretching Ability to operate a computer, POS system and other office equipment Moving up to 20 pounds on occasion.WORKING CONDITIONS Work will generally be performed inside a fast-paced medical cannabis dispensary. Involves frequent phone and web contact with patients and staff. Will require working varied hours/days, including nights, weekends, holidays, and/or events, on occasion. May require working under an alternative workweek schedule agreement.EDUCATION/EXPERIENCE Prior experience in administrative customer relations/customer service (1 year minimum). HS diploma, GED or equivalent. Experience working in the medical cannabis/health industry highly desirable. Must be 21+ years old and pass a criminal background check per city regulationsClick Here to view our CCPA Privacy PolicyTo apply please complete these two steps: Complete a pre-employment assessment by clicking here Submit your Application here</p></div>","title":"Call Center Associate","salaries":[{"salaryStart":"$22k","salaryEnd":"$51k","currency":"US","source":"ZipRecruiter","position":"Assistant Call Center Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Assistant-Call-Center-Representative-Salary--in-Arkansas"},{"salaryStart":"$25k","salaryEnd":"$38k","currency":"US","source":"Salary.com","position":"Call Center Representative I - Inbound","type":"per year","url":"https://www.salary.com/research/salary/alternate/call-center-representative-i-inbound-salary/ar"},{"salaryStart":"$14k","salaryEnd":"$81k","currency":"US","source":"Glassdoor","position":"Call Center Agent","type":"per year","url":"https://www.glassdoor.com/Salaries/little-rock-call-center-agent-salary-SRCH_IL.0,11_IM500_KO12,29.htm"}],"function":["Customer Service"],"postedOn":"7 days ago","company":{"companyType":"Public/Established","name":"Harborside","logoUrl":"/logos/harborside-810c2a102b13d65f8d3f7765da5a966a.jpeg"},"location":{"country":"United States","address":"Oakland, AR, USA","city":"Oakland","stateProvince":"AR"},"frontendLink":"/job-posting/harborside/call-center-associate/4b3ffabb72a81d3c72dc1ebc5296f1b1","category":"Retail","hash":"4b3ffabb72a81d3c72dc1ebc5296f1b1","postingUrl":"https://www.whatjobs.com/jobs/Call-Center-Associate/Oakland/1062732595","timestamp":1652880691548,"salary":"$22k - $51k"},{"employmentType":"Full-time","description":"<div><p>Job description</p><p>If you are a responsible, dependable, hardworking individual with an outgoing personality and a passion to become part of the evolving cannabis industry we want you!</p><p>• Greet customers and provide the information and education they require to ensue they have a positive experience that will emphasize brand awareness and provide quality customer care</p><p>• Demonstrate in depth knowledge of cannabis and the accessories we sell</p><p>• Demonstrate a positive attitude and high energy to meet team goals and sales targets</p><p>• Possess strong verbal and written communication skills, assessment and decision-making skills</p><p>• Comply with all company and government mandated policies &amp; procedures and legislation</p><p>• Participate in and comply with all training requirements</p><p>• Maintain confidentiality and privacy of our customers</p><p>• Operate the POS terminal and demonstrate aptitude for cashier related duties</p><p>• Assist in the all daily operations of the store in a team-oriented approach, which includes opening and closing, general house keeping etc…</p><p>• Be accountable for the safety and security for products, customers and co-workers while on shift, including Covid-19 safety procedures</p><p>• Age gating customers prior to entering the retail store</p><p>• Must be willing to work all shifts, including weekends</p><p>• Must complete CannSell Standard prior to first shift</p><p>• Must provide a recent Criminal Record Check</p><p>Job Types: Part-time, Permanent</p><p>Part-time hours: 15-35 per week</p><p>Salary: $17.00 per hour</p><p><b>Additional pay:</b></p><p>• Tips</p><p><b>Benefits:</b></p><p>• On-site parking</p><p>• Store discount</p><p><b>Schedule:</b></p><p>• 10 hour shift</p><p>• 12 hour shift</p><p>• 8 hour shift</p><p><b>Ability to commute/relocate:</b></p><p>• Brantford, ON N3T 1K7: reliably commute or plan to relocate before starting work (required</p></div>","title":"Cannabis Customer Service Representative","salaries":[{"salaryStart":"$17","salaryEnd":"$19","currency":"","source":"Glassdoor","position":"Customer Experience Representative","type":"per hour","url":"https://www.glassdoor.ca/Hourly-Pay/Nova-Cannabis-Customer-Experience-Representative-Toronto-Hourly-Pay-EJI_IE3076599.0,13_KO14,48_IL.49,56_IM976.htm"}],"function":["Customer Service"],"postedOn":"4 days ago","company":{"name":"Cannabis Supply Company"},"location":{"country":"Canada","address":"St. Catharines, ON","city":"St. Catharines","stateProvince":"ON"},"frontendLink":"/job-posting/cannabis-supply-company/cannabis-customer-service-representative/0dd244dbf575f625d2c3ffa94aa6ca15","category":"Retail","hash":"0dd244dbf575f625d2c3ffa94aa6ca15","postingUrl":"https://www.glassdoor.ca/job-listing/cannabis-customer-service-representative-cannabis-supply-JV_IC4037144_KO0,40_KE41,56.htm?jl=1007876912124","timestamp":1653054180205,"salary":"$17 - $19"},{"employmentType":"Full-time","description":"<div><p><b>Who We Are</b></p><p>Here at Vireo Health, Inc. (“Vireo”) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales &amp; Marketing, we are hiring people who share our vision and passion for improving people’s lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you!</p><p><b>What You Will Do</b></p><p>We are seeking an energetic and flexible part-time Customer Service Representative to join our growing dynamic team! Our Customer Service Representative is responsible for greeting potential patients, confirming patient identification, granting eligible patients and their caregivers access to the Cannabis Patient Centers, registering patients and answering clinic phone calls in a prompt, courteous and professional manner and reporting any suspicious activities. The Customer Service Representative plays an integral role in providing excellent service to our patients. This position will be located in Bloomington.</p><p>Highlighted Responsibilities</p><p>Control access to facility</p><p>Greet and register patients, review required information, enter patient information into computer system</p><p>Answer multi-line telephone and direct calls appropriately</p><p>Utilize Leaf Logix to check in patients and place in appropriate status</p><p>Scan documents into Electronic Health Records (EHR) system</p><p>Schedule appointments over phone and in-person via our online appointment booking platform</p><p>Maintain strict confidentiality of patient health information</p><p>Other clerical and light janitorial duties as assigned</p><p>Completes opening and closing procedures as assigned</p><p>Knowledgeable of all state cannabis compliance regulations and rules.</p><p>Assist in educating and signing up patients in the Green Goods Loyalty Program</p><p>Ensure patient self-evaluations are completed prior to order pick up</p><p>Check Zendesk to review and follow up on tickets.</p><p>Ability to assist in curbside service if needed.</p><p>Engage in continual self-education of new products, changes in cannabis industry and company.</p><p>Encourage team-based care/engagement while maintaining positive team morale</p><p>Cover Patient Care Coordinator Lunches and breaks as needed.</p><p>Ability to perform PCC duties on a temporary basis due to the needs of the business.</p><p><b>Qualifications</b></p><p>HS Diploma or equivalent. Experience in customer service, retail environment or medical reception desired.</p><p>Proficiency with MS office required, MS Excel and CRM systems.</p><p>Ability to communicate calmly and clearly with patients and others on the phone and in-person</p><p>Knowledge of customer service principles and techniques</p><p>Ability to handle multiple tasks simultaneously while having attention to detail.</p><p>Willingness and ability to learn several IT platforms for prompt triage and response to patients</p><p>Ability to work in a fast faced environment</p><p>Ability to stand for long periods.</p><p>Flexible availability including by not limited to weekends and evenings.</p><p>Ability to work in a team environment, as well as function independently</p><p>Ability to understand, support, and implement community and organizational policies/procedure, along with government regulations</p><p>Ability to perform job duties effectively when under stress</p><p>Ability to accept constructive feedback and grow with position/company</p><p>Act ethically and apply good judgment</p><p>EEO Statement</p><p>Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. {removed}</p><p>Powered by JazzHR</p><p>gJn1vTuzzt</p></div>","title":"Customer Service Representative","salaries":[{"salaryStart":"$11k","salaryEnd":"$110k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/bloomington-customer-service-representative-salary-SRCH_IL.0,11_IM99_KO12,43.htm"},{"salaryStart":"$34k","salaryEnd":"$55k","currency":"US","source":"Salary.com","position":"Customer Service Representative II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-ii-salary/il"},{"salaryStart":"$40k","salaryEnd":"$72k","currency":"US","source":"Payscale","position":"Senior Customer Service Representative (CSR)","type":"per year","url":"https://www.payscale.com/research/US/Job=Senior_Customer_Service_Representative_(CSR)/Hourly_Rate/2282e060/Chicago-IL"}],"function":["Customer Service"],"postedOn":"6 days ago","company":{"website":"vireohealth.com","companyType":"Private/Established","name":"Vireo Health Inc","logoUrl":"/logos/vireo-health-125544955cfe8cdd68bc5cddd679f996.png"},"location":{"country":"United States","address":"Bloomington, IL, USA","city":"Bloomington","stateProvince":"IL"},"frontendLink":"/job-posting/vireo-health-inc/customer-service-representative/258cd0f869e179a2c740c9e31eb7bc09","category":"Medical & Healthcare","hash":"258cd0f869e179a2c740c9e31eb7bc09","postingUrl":"https://www.jobilize.com/job/us-il-bloomington-customer-service-representative-vireo-health-hiring","timestamp":1652880705801,"salary":"$11k - $110k"},{"employmentType":"Part-time","description":"<div><p><b>Who We Are</b></p><p>Here at Vireo Health, Inc. (\"Vireo\") our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales &amp; Marketing, we are hiring people who share our vision and passion for improving people's lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you</p><p><b>What You Will Do</b></p><p>We are seeking an energetic and flexible part-time Customer Service Representative to join our growing dynamic team Our Customer Service Representative is responsible for greeting potential patients, confirming patient identification, granting eligible patients and their caregivers access to the Cannabis Patient Centers, registering patients and answering clinic phone calls in a prompt, courteous and professional manner and reporting any suspicious activities. The Customer Service Representative plays an integral role in providing excellent service to our patients. This position will be located in Bloomington.</p><p>Highlighted Responsibilities</p><p>• Control access to facility</p><p>• Greet and register patients, review required information, enter patient information into computer system</p><p>• Answer multi-line telephone and direct calls appropriately</p><p>• Utilize Leaf Logix to check in patients and place in appropriate status</p><p>• Scan documents into Electronic Health Records (EHR) system</p><p>• Schedule appointments over phone and in-person via our online appointment booking platform</p><p>• Maintain strict confidentiality of patient health information</p><p>• Other clerical and light janitorial duties as assigned</p><p>• Completes opening and closing procedures as assigned</p><p>• Knowledgeable of all state cannabis compliance regulations and rules.</p><p>• Assist in educating and signing up patients in the Green Goods Loyalty Program</p><p>• Ensure patient self-evaluations are completed prior to order pick up</p><p>• Check Zendesk to review and follow up on tickets.</p><p>• Ability to assist in curbside service if needed.</p><p>• Engage in continual self-education of new products, changes in cannabis industry and company.</p><p>• Encourage team-based care/engagement while maintaining positive team morale</p><p>• Cover Patient Care Coordinator Lunches and breaks as needed.</p><p>• Ability to perform PCC duties on a temporary basis due to the needs of the business.</p><p><b>Qualifications</b></p><p>• HS Diploma or equivalent. Experience in customer service, retail environment or medical reception desired.</p><p>• Proficiency with MS office required, MS Excel and CRM systems.</p><p>• Ability to communicate calmly and clearly with patients and others on the phone and in-person</p><p>• Knowledge of customer service principles and techniques</p><p>• Ability to handle multiple tasks simultaneously while having attention to detail.</p><p>• Willingness and ability to learn several IT platforms for prompt triage and response to patients</p><p>• Ability to work in a fast faced environment</p><p>• Ability to stand for long periods.</p><p>• Flexible availability including by not limited to weekends and evenings.</p><p>• Ability to work in a team environment, as well as function independently</p><p>• Ability to understand, support, and implement community and organizational policies/procedure, along with government regulations</p><p>• Ability to perform job duties effectively when under stress</p><p>• Ability to accept constructive feedback and grow with position/company</p><p>• Act ethically and apply good judgment</p><p>EEO Statement</p><p>Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p><p>Powered by JazzHR</p><p>gJn1vTuzzt</p></div>","title":"Customer Service Representative","salaries":[{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Back Office Customer Service Representative","type":"per year","url":"https://www.salary.com/research/salary/listing/back-office-customer-service-representative-salary/bloomington-in"},{"salaryStart":"$19k","salaryEnd":"$39k","currency":"US","source":"ZipRecruiter","position":"Customer Service Agent","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Agent-Salary-in-Bloomington,IN"},{"salaryStart":"$11","salaryEnd":"$16","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/CallNet-Call-Center-Services-Customer-Service-Representative-Bloomington-Hourly-Pay-EJI_IE1592107.0,28_KO29,60_IL.61,72_IM98.htm"}],"function":["Customer Service"],"postedOn":"7 days ago","company":{"website":"vireohealth.com","companyType":"Private/Established","name":"Vireo Health, Inc.","logoUrl":"/logos/vireo-health-125544955cfe8cdd68bc5cddd679f996.png"},"location":{"country":"United States","address":"Bloomington, IN, USA","city":"Bloomington","stateProvince":"IN"},"frontendLink":"/job-posting/vireo-health-inc/customer-service-representative/5b826ff75dad183b9a67e9d59cccc3cf","category":"Medical & Healthcare","hash":"5b826ff75dad183b9a67e9d59cccc3cf","postingUrl":"https://us.bebee.com/job/20220515-d352a6bfb15723181c054834ead294d5","timestamp":1652794241853,"salary":"$26k - $42k"},{"employmentType":"Full-time","function":["Customer Service","Retail"],"postedOn":"5 days ago","description":"<div> <p><b>Job Title: Front Desk Receptionist</b></p> <p><b>Reports to: General Manager</b></p> <p><b>About Us </b></p> <p>Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: ‘cannabis for humanity’ and ‘change for the better’. ‘Cannabis for humanity’ meaning we put people first in everything we do – from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. ‘Change for the better’ meaning that we have an insatiable desire to make ourselves, our product and our team experience better each and every day. In fact, we are working hard to become and be recognized as a Great Place to Work Best Workplaces in the USA.</p> <p><b>About This Role </b></p> <p>Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers.</p> <p><b>Responsibilities</b></p> <p>Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us. Responsibilities include but not limited to:</p> <ul> <li>Organizational skills</li> <li>Ensure store is properly organized and stocked during all hours of business</li> <li>Strong communication for in-person or phone conversations</li> <li>Promote a positive work environment, customer service oriented and follow policies and procedures</li> <li>Maintain product knowledge of the industry</li> <li>Greet customers when entering shop</li> <li>Experience in cash handling</li> <li>Entering and updating patient information accurately with point of sales system</li> <li>Verify proper paperwork, documentation and identification</li> <li>Positive attitude and strong work ethics</li> <li>Understanding federal, state, and local laws and regulation</li> </ul> <p><b>Physical Requirements </b></p> <ul> <li>Regularly required to sit for long periods of time</li> <li>Use hands to handle, control, or feel objects, tools, or controls.</li> <li>Reach with hands and arms; and talk or hear.</li> <li>Occasionally required to stand and walk.</li> <li>Frequently lift and/or move up to 10 pounds.</li> </ul> <p><b>Why You’d Love This Role</b></p> <p>You have:</p> <ul> <li>A high level of professionalism and believe in our founding principles: “Cannabis for humanity” and “Change for the better”. As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in.</li> <li>A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state.</li> <li>A desire to change the social perception of cannabis and a passion for humanity.</li> <li>A constant desire to learn new skills and believe in continuous improvement, both personally and professionally.</li> <li>Value integrity and honesty and want to bring those values to the cannabis industry.</li> <li>Enjoy being part of a team and sharing your skills with your fellow citizens.</li> <li>An appreciation for all stages of the production cycle of cannabis, including harvesting and trimming.</li> </ul> <p><b>Common Citizen</b> is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.</p> <p><b>***Must be at least 21 years of age as required by the Marijuana Regulatory Association**</b></p> <p>Job Type: Full-time</p> <p>Pay: $15.00 per hour</p> <p>Benefits:</p> <ul> <li>Dental insurance</li> <li>Health insurance</li> <li>Paid time off</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>10 hour shift</li> <li>8 hour shift</li> <li>Monday to Friday</li> <li>Weekend availability</li> </ul> <p>Ability to commute/relocate:</p> <ul> <li>Ferndale, MI 48220: Reliably commute or planning to relocate before starting work (Preferred)</li> </ul> <p>Experience:</p> <ul> <li>Administrative Assistants &amp; Receptionists: 1 year (Preferred)</li> <li>Customer service: 1 year (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Common Citizen","logoUrl":"/logos/common-citizen-3e62d75f14959e7a96405c11214563de.png"},"location":{"country":"United States","address":"Ferndale, MI 48220","city":"Ferndale","stateProvince":"MI"},"frontendLink":"/job-posting/common-citizen/front-desk-receptionist/c4e3ac8be41947515f34108545374215","title":"Front Desk Receptionist","category":"Retail","hash":"c4e3ac8be41947515f34108545374215","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-7ffa362d4ffdc7c3","timestamp":1652880642919},{"function":["Customer Service"],"postedOn":"9 days ago","description":"<div><div><div><div><i>We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.</i></div><div></div><div><b>Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.</b></div><div><b>Summary: </b>The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.</div><div><b>Essential Duties and Responsibilities: </b>Include the following. Other duties may be assigned or required by management.</div><ul><li>Works with customers via phone and email to process quote and order requests</li><li>Prepares quotes and processes orders for CEA sales staff</li><li>Proactively encourages recurring customer order placement and advance orders</li><li>Tracks order status and provides updates and information to sales staff and customers</li><li>Conducts product and sourcing research</li><li>Works with business managers and warehouse managers to communicate stocking needs to meet customer demand</li><li>Maintains accurate customer information in company database</li><li>Enters orders accurately and in a timely manner</li><li>Sets accurate customer expectations for response and delivery times</li><li>This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.</li></ul><br /><div></div><div><b>Education and/or Experience: </b>Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.</div><div><b>Communication Skills: </b>Strong English written, and verbal communication skills are required.</div><div><b>Organizational Skills</b>: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.</div><div><b>Attendance/Punctuality:</b> Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.</div><div><b>Computer Skills: </b>Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.</div><div></div><div><b>Certificates, Licenses, Registrations: </b>None Required</div><div><b>Willingness to Travel: </b>This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.</div><div><b>Equal Employment Opportunity: </b>In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.</div><div><b><i>Griffin is EOE/ADA and E-Verify compliant.</i></b></div></div></div><div></div></div>","company":{"companyType":"Private/Established","name":"Griffin Greenhouse Supplies Inc.","logoUrl":"/logos/griffin-greenhouse-supplies-inc-000de35a06fd69eb8f6c2cfd864f48bf.png"},"location":{"country":"United States","address":"Tewksbury, MA 01876","city":"Tewksbury","stateProvince":"MA"},"frontendLink":"/job-posting/griffin-greenhouse-supplies-inc/customer-service-representative/60ad15ea34909a67a5f2ba6eaf47fb11","title":"Customer Service Representative","category":"Retail","hash":"60ad15ea34909a67a5f2ba6eaf47fb11","postingUrl":"https://www.indeed.com/job/customer-service-representative-36e3e328991b85ec","timestamp":1652534456863},{"employmentType":"Full-time","description":"<div><p>Job Title: Front Desk Receptionist</p><p>Reports to: General Manager</p><p>About Us</p><p>Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: ‘cannabis for humanity’ and ‘change for the better’. ‘Cannabis for humanity’ meaning we put people first in everything we do – from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. ‘Change for the better’ meaning that we have an insatiable desire to make ourselves, our product and our team experience better each and every day. In fact, we are working hard to become and be recognized as a Great Place to Work Best Workplaces in the USA.</p><p>About This Role</p><p>Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers.</p><p><b>Responsibilities</b></p><p><b>Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us. Responsibilities include but not limited to:</b></p><p>• Organizational skills</p><p>• Ensure store is properly organized and stocked during all hours of business</p><p>• Strong communication for in-person or phone conversations</p><p>• Promote a positive work environment, customer service oriented and follow policies and procedures</p><p>• Maintain product knowledge of the industry</p><p>• Greet customers when entering shop</p><p>• Experience in cash handling</p><p>• Entering and updating patient information accurately with point of sales system</p><p>• Verify proper paperwork, documentation and identification</p><p>• Positive attitude and strong work ethics</p><p>• Understanding federal, state, and local laws and regulation</p><p><b>Physical Requirements</b></p><p>• Regularly required to sit for long periods of time</p><p>• Use hands to handle, control, or feel objects, tools, or controls.</p><p>• Reach with hands and arms; and talk or hear.</p><p>• Occasionally required to stand and walk.</p><p>• Frequently lift and/or move up to 10 pounds.</p><p>Why You’d Love This Role</p><p><b>You have:</b></p><p>• A high level of professionalism and believe in our founding principles: “Cannabis for humanity” and “Change for the better”. As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in.</p><p>• A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state.</p><p>• A desire to change the social perception of cannabis and a passion for humanity.</p><p>• A constant desire to learn new skills and believe in continuous improvement, both personally and professionally.</p><p>• Value integrity and honesty and want to bring those values to the cannabis industry.</p><p>• Enjoy being part of a team and sharing your skills with your fellow citizens.</p><p>• An appreciation for all stages of the production cycle of cannabis, including harvesting and trimming.</p><p>Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.</p><p>• **Must be at least 21 years of age as required by the Marijuana Regulatory Association**</p><p>Job Type: Full-time</p><p>Pay: $15.00 per hour</p><p><b>Benefits:</b></p><p>• Dental insurance</p><p>• Health insurance</p><p>• Paid time off</p><p>• Vision insurance</p><p><b>Schedule:</b></p><p>• 10 hour shift</p><p>• 8 hour shift</p><p>• Monday to Friday</p><p>• Weekend availability</p><p><b>Ability to commute/relocate:</b></p><p>• Flint, MI: Reliably commute or planning to relocate before starting work (Preferred)</p><p><b>Experience:</b></p><p>• Administrative Assistants &amp; Receptionists: 1 year (Preferred)</p><p>• Customer service: 1 year (Preferred)</p><p>Work Location: One location</p></div>","title":"Front Desk Receptionist","salaries":[{"salaryStart":"$21k","salaryEnd":"$39k","currency":"US","source":"ZipRecruiter","position":"Front DESK Receptionist","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Front-Desk-Receptionist-Salary-in-Lansing,MI"},{"salaryStart":"$41k","salaryEnd":"$44k","currency":"US","source":"Glassdoor","position":"Front Desk Receptionist","type":"per year","url":"https://www.glassdoor.ca/Salary/Northwestern-Mutual-Front-Desk-Receptionist-Grand-Rapids-Salaries-EJI_IE2919.0,19_KO20,43_IL.44,56_IM343.htm"},{"salaryStart":"$15","salaryEnd":"$undefined","currency":"US","source":"Payscale","position":"Front Desk Receptionist, Medical Or Dental Office","type":"per hour (median)","url":"https://www.payscale.com/research/US/Job=Front_Desk_Receptionist%2C_Medical_or_Dental_Office/Hourly_Rate/8401e1e3/Dearborn-MI"}],"function":["Customer Service","Retail"],"postedOn":"6 days ago","company":{"companyType":"Private/Established","name":"Common Citizen","logoUrl":"/logos/common-citizen-3e62d75f14959e7a96405c11214563de.png"},"location":{"country":"United States","address":"Lansing, MI, USA","city":"Lansing","stateProvince":"MI"},"frontendLink":"/job-posting/common-citizen/front-desk-receptionist/b29428cc4ac6e65ad00fd3e6440bf99d","category":"Retail","hash":"b29428cc4ac6e65ad00fd3e6440bf99d","postingUrl":"https://www.glassdoor.com/job-listing/front-desk-receptionist-common-citizen-JV_IC1134930_KO0,23_KE24,38.htm?jl=1007867301661","timestamp":1652794261934,"salary":"$21k - $39k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>We are on the lookout for a creative Customer Service and Sales Representative (Victoria) to join our all-star team at Trees Cannabis in Victoria, BC.</p><p>Growing your career as a Full Time Customer Service and Sales Representative (Victoria) is an amazing opportunity to develop relevant skills.</p><p>If you are strong in problem-solving, presentation and have the right personality for the job, then apply for the position of Customer Service and Sales Representative (Victoria) at Trees Cannabis today!</p><p>Trees Cannabis is hiring Customer Sales &amp; Services Representatives to join our team at our soon to open location on Alpha Street Victoria Trees is a cannabis retailer committed to sharing our passion for cannabis with our community.</p><p>The CSSR is the first point of contact with customers and is a cannabis subject matter expert. They build relationships to create loyal customers who trust the opinions and judgement of our CSSR team.</p><p>About the Role Responsibilities</p><p>• Welcome everyone in a courteous, friendly, and professional manner while providing exceptional service</p><p>• Develop customer relationships by sharing knowledge and demonstrating exceptional customer service to establish confidence in Trees Cannabis as an leader in the cannabis industry and in our communities</p><p>• Listens attentively to customers and their needs in order to recommend appropriate products and meet sales targets</p><p>• Uphold all store operations, cash handling, and safe workplace policies</p><p>• Be familiar with and uphold all relevant regulations within the store</p><p>• Utilize cannabis knowledge to achieve sales targets</p><p>• Ensure the retail environment is clean, welcoming, and well stocked</p><p><b>About You</b></p><p>• Successful candidates will have already completed their Selling It Right Certification and be 19+ years of age</p><p>• You’re committed to exceptional customer service and a great work environment</p><p>• You act with integrity and exercise excellent judgement</p><p>• You're knowledgeable about the cannabis industry including federal, provincial, and municipal regulations etc.</p><p>• You have extraordinary communication and relationship building skills, are enthusiastic, reliable and eager to achieve goals</p><p>• Previous Customer Service and sales experience in a retail environment (Cannabis knowledge is an asset though a desire to learn is most essential)</p><p>You are eager to work evenings and weekends</p><p><b>Work Environment</b></p><p>CSSRs work predominantly in customer facing roles interacting with the public. They participate in store cleanliness activities, and may be required to lift objects of up to 22 kg. This role requires standing, bending at the waist, and walking back and forth for the duration of the shift.</p><p>Why Join Us?</p><p>• We offer an awesome staff discount, a great health benefits package, and competitive compensation</p><p>• We’re community-oriented and give back to our communities regularly</p><p>• We encourage a warm and friendly work environment</p><p>• We offer opportunity to develop your career with a growing company</p><p><b>Company Benefits:</b></p><p>● Learning opportunities</p><p>● Company offers career progression opportunities</p><p>● Competitive salary</p></div>","company":{"companyType":"Private/Established","name":"Trees Cannabis","logoUrl":"/logos/treez-inc-47f2ccbdf50dff3c068b3713295dffe7.png"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/trees-cannabis/customer-service-and-sales-representative-victoria-fast-hire/23c23a4afa057548a0406aad089cde07","title":"Customer Service and Sales Representative /Victoria/ - Fast Hire","category":"Information Technology & Services","hash":"23c23a4afa057548a0406aad089cde07","postingUrl":"https://grabjobs.co/canada/job/full-time/customer-service-guest-services/customer-service-and-sales-representative-victoria-fast-hire-11374685","timestamp":1653054250248},{"employmentType":"Full-time","description":"<div><p><b>About Us:</b></p><p>We are an innovative, fully-vertical cannabis company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated collection of products down to the modern, strategic layouts of each location, every detail is designed with the customer experience in mind. We believe that each and every customer deserves to be treated with compassion backed with expertise and appreciation.</p><p><b>Our Values:</b></p><p>People-Centric</p><p>Our most important asset is our people. We strive to foster an inclusive environment that promotes engagement, teamwork, and the continued opportunity for development through the empowerment of our people.</p><p>Quality</p><p>We believe in setting the standard by providing our customers with carefully curated products and high-performing, knowledgeable team members to ensure a quality experience with every interaction.</p><p>Communication</p><p>By being transparent and treating everyone with respect, we can focus on what really matters to us as a company: our team and our customers.</p><p>Accountability</p><p>We take ownership of our work and honor our commitments. We are proud of our accomplishments and recognize our failures by reinforcing the \"we\" in our efforts and removing the \"they\".</p><p>Growth</p><p>We believe in cultivating growth in all that we do, from the growth of our business to the personal and professional growth and enrichment of our teams.</p><p><b>What We Offer:</b></p><p>• Employee Discount</p><p>• Exclusive access to Urbn Learning Center</p><p>• Medical</p><p>• Dental</p><p>• Vision</p><p>• Employee Assistance Program (EAP)</p><p>Job Title: Call Center Associate</p><p>Reports to: Call Center and Delivery Manager</p><p>Job Location: Oakland, CA</p><p>FLSA Status: Non-Exempt</p><p><b>SUMMARY:</b></p><p>With compassion, warmth and gentleness, our Call Center Associates assist our customers on inbound/outbound calls or through web orders. Assessing the needs of each customer, our team members provide appropriate product knowledge and exceptional service. Must accurately record all transactions for Delivery and Pick-up Sales.</p><p>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list is not intended to be all inclusive)</p><p>• Perform opening and closing duties.</p><p>• Verify and register customer recommendations</p><p>• Provide exceptional service and product knowledge</p><p>• Place patient orders in computer system</p><p>• Record transactions accurately</p><p>• Address and resolve patient complaints using conflict resolution; escalate service issues in an expedient manner</p><p>• Build patient loyalty through customer-centric, focused, and positive interactions</p><p>• Adhere to all legal standards of discussing medicine over the phone</p><p>• Answer phones and respond to patient requests</p><p>• Follow-up on customer inquiries not immediately resolved</p><p>• Conduct customer satisfaction surveys for previous orders</p><p>• Place follow up calls for newly registered customers who have not yet ordered</p><p>• Follow up with customers to collect outstanding payments when necessary</p><p>• Upload customer documents to Treez/ Baker/POS system</p><p>• Track and record banned customers, referrals, etc.</p><p>• Modify customer orders upon request and coordinate with inventory to ensure accuracy</p><p>PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities)</p><p>• Outstanding customer service skills.</p><p>• Knowledge of medical cannabis strains and applications, effects and routes of delivery.</p><p>• Knowledgeable in MS Office (Word/Excel).</p><p>• Excellent communication skills.</p><p>• Excellent phone presence.</p><p>• Basic computer operating skills and ability to learn software applications.</p><p>• Basic math skills.</p><p><b>GENERAL PERFORMANCE REQUIREMENTS</b></p><p>• Provide excellent customer service</p><p>• Present a professional image in appearance, actions and words</p><p>• Demonstrate ownership, accountability, initiative and quality of work</p><p>• Build positive team relationships throughout your department and HARBORSIDE</p><p>• Work scheduled shifts</p><p>• Record all time worked accurately, promptly, and honestly</p><p>• Follow all safety policies</p><p>• Be a role model for the HARBORSIDE Experience</p><p>• Understand and practice HARBORSIDE values</p><p>• Demonstrate ethical behavior</p><p>PHYSICAL REQUIREMENTS and Working Conditions</p><p>• Requires prolonged standing and some bending, stooping and stretching</p><p>• Ability to operate a computer, POS system and other office equipment</p><p>• Moving up to 20 pounds on occasion.</p><p>• Work will generally be performed inside a fast-paced medical cannabis dispensary.</p><p>• Involves frequent phone and web contact with patients and staff.</p><p>• Will require working varied hours/days, including nights, weekends, holidays, and/or events, on occasion.</p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><b>EDUCATION AND EXPERIENCE REQUIRED:</b></p><p>• Prior experience in administrative customer relations/customer service (1 year minimum).</p><p>• HS diploma, GED or equivalent.</p><p>• Experience working in the cannabis industry highly desirable.</p><p>• Must be 21+ years old and pass a criminal background check per city regulations</p><p><b>Pay</b></p><p>$18 / hour</p><p>Equal Employment Opportunity Policy</p><p>Urbn Leaf &amp; Harborside provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>Urbn Leaf and Harborside comply with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at [email protected]</p></div>","title":"Call Center Associate","salaries":[{"salaryStart":"$19k","salaryEnd":"$56k","currency":"US","source":"ZipRecruiter","position":"Call Center","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Call-Center-Salary-in-Little-Rock,AR"},{"salaryStart":"$25k","salaryEnd":"$38k","currency":"US","source":"Salary.com","position":"Call Center Representative I - Inbound","type":"per year","url":"https://www.salary.com/research/salary/alternate/call-center-representative-i-inbound-salary/ar"},{"salaryStart":"$14k","salaryEnd":"$81k","currency":"US","source":"Glassdoor","position":"Call Center Agent","type":"per year","url":"https://www.glassdoor.com/Salaries/little-rock-call-center-agent-salary-SRCH_IL.0,11_IM500_KO12,29.htm"}],"function":["Customer Service"],"postedOn":"11 days ago","company":{"companyType":"Private/Growth","name":"Urbanleaf","logoUrl":"/logos/urbanleaf-b44d4211a3287c80c9a71e5e3d8c684b.png"},"location":{"country":"United States","address":"Oakland, AR, USA","city":"Oakland","stateProvince":"AR"},"frontendLink":"/job-posting/urbanleaf/call-center-associate/93c186281334ebff4c7c571537fd9a2c","category":"Non-Profit","hash":"93c186281334ebff4c7c571537fd9a2c","postingUrl":"https://www.whatjobs.com/jobs/Call-Center-Associate/Oakland/1057589537","timestamp":1652534515316,"salary":"$19k - $56k"},{"employmentType":"Full-time, Permanent","function":["Customer Service"],"postedOn":"4 days ago","description":"<div> <p><b>Job description</b></p> <p>Pineapple Express Delivery is growing! We are now looking for Full-time Dispatch and Customer Care Agents to work weekdays, weeknights and weekends from our Richmond, BC Location.</p> <p>The timings for the position can be anywhere between 3 pm – 11 pm. You MUST be available for a variety of shifts. We deliver for companies like Spectrum, Cannmart, Tokyo Smoke, Medical Cannabis by Shoppers, etc. across Ontario. This NOT a Skip the Dishes or Uber-style company.</p> <p>This role is a multi-faceted role that incorporates the duties of a Dispatcher and Customer Care agent. The primary responsibility in this role is to provide seamless customer experiences for customers who order from our large-scale client. This is a head-office role where duties will be performed in our facility.</p> <p><b>Core job responsibilities: </b></p> <ul> <li>Oversee warehouse activities in the absence of the warehouse supervisor</li> <li>Assist in warehouse duties as required (receiving delivery drivers, organizing bins, locks, driver kits, sort, fill, etc.)</li> <li>Respond to SMS, chats, and calls from clients and customers in a timely and professional manner</li> <li>Create routes for delivery drivers throughout your shift</li> <li>Dispatch and monitor routes for delivery drivers throughout your shift</li> <li>Make necessary ad hoc adjustments to driver routes with minimal impact to the customers</li> <li>Keep drivers informed on changes to routes</li> <li>Closely observe fleet on the road to identify potential risks in attaining all SLA’s (Service Level Agreements)</li> <li>Resolve client and customer issues at first point-of-contact</li> <li>Communicate with drivers to ensure they understand the processes, safety and provide guidance</li> <li>Actively participate in continuous improvement initiatives and problem solving</li> <li>Data entry and minor analytical duties may be required</li> <li>Document all changes and amendments to deliveries and customer requests in a timely manner</li> <li>In the event of emergencies, you may be required to drive</li> </ul> <p><b>Requirements: </b></p> <ul> <li>Previous relevant experience is an asset</li> <li>Ability to communicate professionally over the phone and SMS chat Strong verbal and written communication skills</li> <li>Ability to work with others as well as independently</li> <li>Dependable attendance</li> <li>Positive attitude</li> <li>Strong organizational skills</li> <li>Self–motivated problem solver</li> <li>General proficiency in Microsoft Office</li> </ul> <p>Pineapple Express Delivery is a growing start-up and so it is therefore understood that we reserve the right to change these duties upon reasonable notice dependent on the organization's future needs. There are opportunities to grow your career!</p> <p>Pineapple Express Delivery is committed to providing a barrier-free environment for all stakeholders, including our clients, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations.</p> <p>Pineapple Express Delivery understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.</p> <p>Providing an accessible and barrier-free environment is a shared effort, and we are committed as an organization to working with the necessary parties to make accessibility for all a reality. For more detailed information on our accessibility policies, plans, and training programs, please contact Human Resources.</p> <p>We are an equal opportunity employer that recognizes the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.</p> <p>Job Types: Full-time, Permanent</p> <p>Salary: $22.00 per hour</p> <p>Benefits:</p> <ul> <li>Casual dress</li> <li>Dental care</li> <li>Disability insurance</li> <li>Extended health care</li> <li>On-site parking</li> <li>Paid time off</li> <li>Vision care</li> <li>Wellness program</li> </ul> <p>Experience:</p> <ul> <li>customer service: 1 year (required)</li> <li>Dispatch: 1 year (required)</li> </ul></div>","company":{"companyType":"Private/Growth","name":"Pineapple Express Delivery","logoUrl":"/logos/pineapple-express-delivery-623ecb0d9b41c12d87839f34e576629f.jpeg"},"location":{"country":"Canada","address":"Richmond, BC","city":"Richmond","stateProvince":"BC"},"frontendLink":"/job-posting/pineapple-express-delivery/dispatcher-customer-care-agent/ab0eba029d0f40e44f0b355ef0951121","title":"Dispatcher/Customer Care Agent","category":"Supply Chain & Logistics","hash":"ab0eba029d0f40e44f0b355ef0951121","postingUrl":"https://ca.indeed.com/job/dispatchercustomer-care-agent-aadc491c31b90c33","timestamp":1652968257512},{"employmentType":"Full-time","description":"<div><p><b>JOB DESCRIPTION</b></p><p>We are setting the industry standard to influence and inspire through our innovative methods. We merge together cannabis culture with cutting-edge technology to deliver the best possible customer and employee experience(s</p><p>The company operates a fully integrated cannabis business with a footprint that covers the entire breadth of the state of California; the world's largest cannabis market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested cannabis products at unmatched prices.</p><p>Our mission is to provide the one-stop-shop cannabis experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.</p><p><b>POSITION</b></p><p>The ideal candidate is someone who likes to work with a wide variety of people, can multi-task and move quickly from one issue to another, is detail-oriented, and who thrives in a dynamic environment. We currently have an opening in the IT department for a Full-Time Level II Help Desk / Desktop Support Technician. The qualified candidate will provide high-quality desktop / technical support to users for business-critical functions.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><p>• Provide end-user support by resolving technology problems.</p><p>• Monitor and track Help Desk requests and respond efficiently to tickets.</p><p>• Maintain a high level of response to all queries by all users.</p><p>• Log all help desk interactions.</p><p>• Installation &amp; maintenance of desktops, laptops, printers, scanners, &amp; other peripherals.</p><p>• Maintenance of hardware/software inventory.</p><p>• Maintenance of AV software.</p><p>• Order and maintain inventory of computer supplies.</p><p>• Monitor spam filters.</p><p>• Troubleshoot computer hardware, software, or network issues.</p><p>• Troubleshoot and support business applications.</p><p>• Aid monitoring, response, and intervention for IT-related security incidents and violations, and site outages.</p><p>• Other duties as assigned.</p><p>• Perform implementation of system upgrades.</p><p>• Perform break-fix for onsite systems, as necessary.</p><p>• JAMF MDM Management</p><p><b>REQUIRED SKILLS</b></p><p>• Good written, oral and interpersonal communication skills.</p><p>• Exceptional customer service orientation.</p><p>• Knowledge of Microsoft Windows Desktop Operating Systems and Mac OS X</p><p>• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.</p><p>• Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc</p><p>• Knowledge of Virus and Spyware removal techniques.</p><p>• Must be detail oriented.</p><p>• Knowledge Various technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, Hyper-V, VMware, networking, etc.)</p><p>• Ability to diagnose and fix problems.</p><p>• Ability to open a computer and replace defective components</p><p>• Ability to operate in a dynamic, fast-paced environment.</p><p>• Ability to work in a team-oriented, collaborative environment.</p><p>Formal Education &amp; Certification</p><p>• AS or BS Computer Science or equivalent, and/or 5 years work experience in related field.</p><p>• Excellent knowledge of PC and desktop hardware.</p><p>• Excellent knowledge of PC internal components.</p><p>• Hands-on hardware troubleshooting experience.</p><p>• Extensive equipment support experience.</p><p>• Working technical knowledge of current protocols, operating systems, and standards.</p><p>• Ability to operate tools, components, and peripheral accessories.</p><p>• Able to read and understand technical manuals, procedural documentation, and OEM guides.</p><p>Work Conditions</p><p>• Sitting, standing, or walking for extended periods of time.</p><p>• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.</p><p>• Lifting and transporting of moderately heavy objects, such as computers and peripherals.</p><p>• In-district travel is required for the purpose of on-site hardware and software troubleshooting and repair.</p><p>Personal Attributes</p><p>• Strong customer service orientation.</p><p>• Proven analytical and problem-solving abilities.</p><p>• Ability to effectively prioritize and execute tasks in a high-pressure environment.</p><p>• Good written, oral, and interpersonal communication skills.</p><p>• Ability to conduct research into PC and software issues and products as required.</p><p>• Ability to present ideas in business-friendly and user-friendly language.</p><p>• Highly self-motivated and directed.</p><p>• Keen attention to detail.</p><p>Certifications</p><p>• ITIL</p><p>• CompTIA +</p><p>• Networking +</p><p>• Microsoft Certificates</p><p><b>GENERAL BENEFITS</b></p><p>• Competitive health care benefit program</p><p>• Coaching and support for personal development</p><p>• Opportunities for career growth as we are in high growth mode</p><p><b>TRAVEL</b></p><p>• Must be able to travel locally 25% of the time</p><p><b>SALARY</b></p><p>• DOE</p><p>Due to Covid-19, we are doing everything we can to keep our team and customers safe. This means individual offices or widely spaced workstations. We also provide extra masks, shields, hand sanitizer, and gloves as needed. We are an essential business and we require our team to work in the office.</p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p><p>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p><p>Job Type: Full-time</p><p>Pay: From $50,000.00 per year</p><p><b>Benefits:</b></p><p>• Dental insurance</p><p>• Health insurance</p><p>• Paid time off</p><p>• Vision insurance</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p><b>Ability to commute/relocate:</b></p><p>• Orion, MI: Reliably commute or planning to relocate before starting work (Preferred)</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>Experience:</b></p><p>• Help desk: 2 years (Preferred)</p><p>• Windows: 1 year (Preferred)</p><p>• Network: 3 years (Preferred)</p><p>Work Location: One location</p></div>","title":"IT Help Desk Support","salaries":[{"salaryStart":"$4.4k","salaryEnd":"$360k","currency":"US","source":"Glassdoor","position":"Help Desk Technician","type":"per year","url":"https://www.glassdoor.com/Salaries/warren-help-desk-technician-salary-SRCH_IL.0,6_IC1134741_KO7,27.htm"},{"salaryStart":"$29k","salaryEnd":"$52k","currency":"US","source":"ZipRecruiter","position":"HELP DESK Technician","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Help-Desk-Technician-Salary-in-Grand-Rapids,MI"},{"salaryStart":"$35k","salaryEnd":"$47k","currency":"US","source":"Monster","position":"Help Desk Technician / Analyst","type":"per year","url":"https://www.monster.com/salary/q-help-desk-technician-analyst-l-ann-arbor-mi"}],"function":["Customer Service"],"postedOn":"6 days ago","company":{"companyType":"Private/Growth","name":"IGS Solutions LLC","logoUrl":"/logos/igs-solutions-llc-345c6205d011c0ae1e37e4ad77edb1b1.png"},"location":{"country":"United States","address":"Orion Twp, MI, USA","city":"Orion Twp","stateProvince":"MI"},"frontendLink":"/job-posting/igs-solutions-llc/it-help-desk-support/b79e246e0e71043d218bf77f4d29f4e3","category":"Information Technology & Services","hash":"b79e246e0e71043d218bf77f4d29f4e3","postingUrl":"https://www.glassdoor.com/job-listing/it-help-desk-support-igs-solutions-JV_IC1159790_KO0,20_KE21,34.htm?jl=1007723836501","timestamp":1652880740662,"salary":"$4.4k - $360k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"12 days ago","description":"<div> <p>Inter-Continental Trading USA Inc. founded in 2004, continues to expand on a www.KASHMIR420.com premium Hemp and Alternative Products company. We are the manufacturer of many products with distribution nationwide. We attribute this tremendous growth to two ideals. The first is our innovative marketing and sales strategies. The second is our underlying value of caring for the security, growth, and well-being of our employees. The chosen candidate must demonstrate their ability to exceed company sales goals, possess a proven ability to be a great sales lead and member of the team.</p> <p>Business to Business (B2B) outbound telephone sales and email marketing Lead</p> <p>Primarily responsibility is to create awareness and interest in Consumer Product among decision-makers in a small to medium-sized companies located in USA. Agents will also plan and arrange web conferences.</p> <p>Job location: Remote / Work from home</p> <p>Benefits:</p> <ul> <li>Attractive payment - fixed salary + bonus</li> <li>Training: We recognize, encourage, and support you in all areas of work!</li> <li>You will learn from us what we define as the most important processes, findings and skills in connection with customer acquisition, sales and marketing!</li> <li>Exciting tasks: Implementation of innovative strategies in telephone &amp; e-mail communication</li> </ul> <p>Requirements, skills and prerequisites:</p> <ul> <li><i>MUST HAVE CONSUMER PRODUCT SALES EXPERIENCE</i></li> <li><i>Must have a vision</i></li> <li>Must have 2-5 years of USA, UK or Australia call center experience</li> <li>Exceptional language skills - spoken and written English (mandatory)</li> <li>Neutral English Accent without any mother tongue influence</li> <li>Excellent communication skills</li> <li>Target Oriented</li> <li>Ability &amp; willingness to learn (mandatory)</li> <li>Autonomy</li> <li>Motivation</li> <li>Assertiveness</li> <li>Reliability</li> <li>Willing to work in USA time zones</li> <li>Enjoying phone calls and computer work</li> <li>IT affinity required, knowledge of business IT desirable</li> <li>Willingness, desire and ability to work 100% from your own home office</li> <li>Own a home-office setup: your own VOIP-capable laptop or PC, high-performance, stable Internet connection</li> <li>Interest in long-term employment</li> </ul> <p>Education and Work Experience:</p> <ul> <li>Graduates who have a business or Marketing background will be preferred.</li> <li>Work experience: 2 to 5 years</li> </ul> <p>Base Salary + Commission + Bonus</p> <p><b>Inter-Continental Trading USA Inc.</b></p> <p>1601 Algonquin Road<br />Mount Prospect, IL 60056<br />http://www.ictusainc.com</p> <p>Kashmir420.com</p> <p>Job Type: Full-time</p> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Monday to Friday</li> </ul> <p>Supplemental Pay:</p> <ul> <li>Bonus pay</li> <li>Commission pay</li> </ul> <p>Education:</p> <ul> <li>Bachelor's (Required)</li> </ul> <p>Experience:</p> <ul> <li>Call center: 2 years (Required)</li> </ul> <p>Language:</p> <ul> <li>English (Required)</li> </ul> <p>Work Location: Remote</p></div>","company":{"companyType":"Private/Established","name":"Inter-Continental Trading USA Inc.","logoUrl":"/logos/intercontinental-trading-usa-inc-5e2163d66b04146d9f1755bc449a405e.jpeg"},"location":{"address":"Remote"},"frontendLink":"/job-posting/inter-continental-trading-usa-inc/call-center-associate/b72e1e8fbacd11ed04b99a4532dd4288","title":"Call Center Associate","category":"Professional, Scientific, and Technical Services","hash":"b72e1e8fbacd11ed04b99a4532dd4288","postingUrl":"https://www.indeed.com/job/call-center-associate-9ded88387bca54b9","timestamp":1652361737417},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"12 days ago","description":"<div> <p><b>JOB SUMMARY</b></p> <p><b>*Note : </b> This position requires* <i>Cannabis Industry experience</i> <b>and/or </b> <i>knowledge of the product line. </i>*</p> <p>Arizer is a leading manufacturer and international distributor of dry-herb vaporizers, with an exceptional reputation in product design, innovation, quality and customer service.</p> <p>With strong growth in the industry we have an opportunity for a permanent full-time position. We’re seeking a friendly, organized, and dependable candidate for the position of Customer Service Representative.</p> <p><b>Responsibilities and Duties</b></p> <ul> <li>Customer service, order processing, customer invoicing</li> <li>Respond promptly to customer emails &amp; ensure customer satisfaction</li> <li>Work with Arizer Service, Sales, Shipping, &amp; Website teams</li> <li>Administrative Support, preparation of documents, forms, etc</li> <li>Expertly diagnose, troubleshoot, and resolve customer concerns pertaining to:</li> <li>Website Use (policies, orders, payments, shipping)</li> <li>Product Use (functionality, cleaning/maintenance, quality/safety, warranty)</li> </ul> <p><b>Qualifications and Skills</b></p> <ul> <li>Independent, self-starter, able to take direction and work well unsupervised</li> <li>Customer Service Experience (*online customer service experience is an asset)</li> <li>Good research skills and attention to detail</li> <li>Ability to multi-task</li> <li>Excellent written and verbal communication skills</li> <li>Strong computer skills: MS Office / Google Docs</li> <li>Proficient in email communications</li> <li>Customer Focused, positive attitude, helpful / compassionate demeanour</li> <li>Able to think critically, anticipate &amp; resolve customer concerns</li> </ul> <p><b>Are you a hard working and proactive team player with attention to detail / accuracy, and the ability to provide fast &amp; friendly customer-centric service with a positive attitude and compassionate demeanour? If so, let’s talk.</b></p> <p><b>Benefits</b></p> <ul> <li>Arizer offers competitive salaries, benefits package and a casual attire workplace.</li> <li>Telecommuting/Work from home hours possible.</li> <li>Opportunities for advancement.</li> </ul> <p>Job Type: Full-time</p> <p>Salary: From $40,000.00 per year</p> <p>Benefits:</p> <ul> <li>Casual dress</li> <li>Dental care</li> <li>Disability insurance</li> <li>Extended health care</li> <li>Life insurance</li> <li>Paid time off</li> <li>RRSP match</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Holidays</li> <li>Monday to Friday</li> <li>Weekend availability</li> </ul> <p>COVID-19 considerations:<br />PPE &amp; Distancing rules in effect.</p> <p>Education:</p> <ul> <li>Secondary School (required)</li> </ul> <p>Experience:</p> <ul> <li>customer service: 3 years (preferred)</li> </ul></div>","company":{"name":"Arizer"},"location":{"country":"Canada","address":"Kitchener, ON","city":"Kitchener","stateProvince":"ON"},"frontendLink":"/job-posting/arizer/customer-service-representative/306ab2ff1c7e35cd5cc73e00ee456822","title":"Customer Service Representative","category":"Retail","hash":"306ab2ff1c7e35cd5cc73e00ee456822","postingUrl":"https://ca.indeed.com/job/customer-service-representative-41b62e636345809b","timestamp":1652276382637},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div> <p><b>MÜV/Verano, the fastest-growing cannabis company in Florida is hiring for our HQ/Call Center </b><b>located in Apollo Beach, FL</b>. The payrate for this position is $15 per hour. Below are the details for the <b>Customer Care Representative</b> position.</p> <p><b>Job Summary: </b></p> <p>The focus of the Customer Care Representative is to create loyalty to all MÜV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.</p> <p><b>Duties and Responsibilities: </b></p> <ul> <li>Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.</li> <li>Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.</li> <li>Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.</li> <li>Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.</li> <li>Take initiative and assumes responsibility where appropriate.</li> <li>Develop a good understanding of client needs, business objectives, and business trends.</li> <li>Perform other duties as assigned by management.</li> </ul> <p><b>Minimum Qualifications: </b></p> <ul> <li>1+ year of experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)</li> <li>Experience in a call center environment leading handling customer orders/questions is preferred.</li> <li>Passion to serve people with debilitating conditions.</li> <li>Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.</li> <li>Ability to work weekends &amp; holidays as scheduled.</li> <li>Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager</li> <li>Ability to collaborate with other departments within MUV/Verano.</li> </ul> <p><b>Additional Requirements: </b></p> <ul> <li>Must be at least 21 years of age.</li> </ul> <p><b>Physical and Mental Demands: </b></p> <p>While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.</p> <p><b>Working Environment: </b></p> <p>Work is performed in a warehouse environment. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.</p> <p><b>EEO Statement: </b></p> <p>We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.</p> <p>Job Type: Full-time</p> <p>Pay: $15.00 per hour</p> <p>Benefits:</p> <ul> <li>401(k)</li> <li>401(k) matching</li> <li>Dental insurance</li> <li>Disability insurance</li> <li>Employee assistance program</li> <li>Employee discount</li> <li>Flexible spending account</li> <li>Health insurance</li> <li>Health savings account</li> <li>Life insurance</li> <li>Paid time off</li> <li>Paid training</li> <li>Vision insurance</li> </ul> <p>Schedule:</p> <ul> <li>8 hour shift</li> <li>Monday to Friday</li> <li>Weekend availability</li> </ul> <p>COVID-19 considerations:</p> <p>Education:</p> <ul> <li>High school or equivalent (Preferred)</li> </ul> <p>Work Location: One location</p></div>","company":{"name":"MUV"},"location":{"country":"United States","address":"Apollo Beach, FL 33572","city":"Apollo Beach","stateProvince":"FL"},"frontendLink":"/job-posting/muv/customer-care-representative/d8c0dc5a8f05fdddaaf4560e71c65ecb","title":"Customer Care Representative","category":"Agriculture & Farming","hash":"d8c0dc5a8f05fdddaaf4560e71c65ecb","postingUrl":"https://www.indeed.com/job/customer-care-representative-26b60d6eef2559c6","timestamp":1652968212199}]