1105 results
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Customer Service​/Help Desk

Aurora Cannabis Edmonton, AB Full-time
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Aurora is a global leader in the cannabis industry serving both the medical and consumer markets. Headquartered in Edmonton, Alberta, Aurora is a pioneer in global cannabis dedicated to helping people improve their lives. The Company's brand portfolio includes Aurora, Aurora Drift, San Rafael '71, Daily Special, AltaVie, MedReleaf, Canni

Med, Whistler, and Reliva CBD. Providing customers with innovative, high-quality cannabis products, Aurora's brands continue to break through as industry leaders in the medical, performance, wellness and recreational markets wherever they are launched. IS SUPPORT Aurora Cannabis Inc. is currently recruiting for one IS Support professional to join our Information Services team! Reporting to the Desktop Support Lead, Central, the successful candidate(s) will focus on providing support to employees across multiple departments throughout our Polaris and Sky facilities.

The ideal candidate must have strong technical and communication skills, with an aptitude for excellent client-service. As this is an evolving role, flexibility, and the ability to accommodate and handle change is a must. Main

Responsibilities:

Configure and maintain computers, (laptops and desktops) including provisioning through imaging from the network and manual install, data backup and recovery Workstation peripheral device set-up and configuration (includes VOIP phones, headsets, video conferencing, print and scanning devices) Ensure devices are configured to meet the needs of employees within corporate policy Manage the company’s electronic, digital, and cellular equipment and devices Provide IT support for all computers and applications licensed by the company Handle requests through Service Now, accurately logging issues and steps to resolution Maintain quality process controls by following organization standards and policies Support employees in following corporate IT policies and procedures Adhere to organizational policies and procedures Collaborate with technology teams across the organization Other duties may be assigned as deemed necessary

Qualifications:

Certificate or College Diploma in Information Technology, Computer Engineering Technology, Systems Administration, or related discipline 2+ years’ experience in Information Technology Support Previous helpdesk experience is considered an asset Demonstrate strong communication and interpersonal skills

Experience with Microsoft Office, Office 365 and Microsoft Teams Network & Wireless troubleshooting experience Application troubleshooting experience Bilingualism is considered an asset We would like to thank all applicants for their interest but only those selected for an interview will be contacted. Aurora Cannabis Inc. is an Equal Opportunity Employer

[{"employmentType":"Full-time","postedOn":"13 days ago","description":"<div><p>Aurora is a global leader in the cannabis industry serving both the medical and consumer markets. Headquartered in Edmonton, Alberta, Aurora is a pioneer in global cannabis dedicated to helping people improve their lives. The Company's brand portfolio includes Aurora, Aurora Drift, San Rafael '71, Daily Special, AltaVie, MedReleaf, Canni</p><p>Med, Whistler, and Reliva CBD. Providing customers with innovative, high-quality cannabis products, Aurora's brands continue to break through as industry leaders in the medical, performance, wellness and recreational markets wherever they are launched. IS SUPPORT Aurora Cannabis Inc. is currently recruiting for one IS Support professional to join our Information Services team! Reporting to the Desktop Support Lead, Central, the successful candidate(s) will focus on providing support to employees across multiple departments throughout our Polaris and Sky facilities.</p><p>The ideal candidate must have strong technical and communication skills, with an aptitude for excellent client-service. As this is an evolving role, flexibility, and the ability to accommodate and handle change is a must. Main</p><p><b>Responsibilities:</b></p><p>Configure and maintain computers, (laptops and desktops) including provisioning through imaging from the network and manual install, data backup and recovery Workstation peripheral device set-up and configuration (includes VOIP phones, headsets, video conferencing, print and scanning devices) Ensure devices are configured to meet the needs of employees within corporate policy Manage the company’s electronic, digital, and cellular equipment and devices Provide IT support for all computers and applications licensed by the company Handle requests through Service Now, accurately logging issues and steps to resolution Maintain quality process controls by following organization standards and policies Support employees in following corporate IT policies and procedures Adhere to organizational policies and procedures Collaborate with technology teams across the organization Other duties may be assigned as deemed necessary</p><p><b>Qualifications:</b></p><p>Certificate or College Diploma in Information Technology, Computer Engineering Technology, Systems Administration, or related discipline 2+ years’ experience in Information Technology Support Previous helpdesk experience is considered an asset Demonstrate strong communication and interpersonal skills</p><p>Experience with Microsoft Office, Office 365 and Microsoft Teams Network &amp; Wireless troubleshooting experience Application troubleshooting experience Bilingualism is considered an asset We would like to thank all applicants for their interest but only those selected for an interview will be contacted. Aurora Cannabis Inc. is an Equal Opportunity Employer</p></div>","company":{"website":"auroramj.com","companyType":"Public/Established","name":"Aurora Cannabis","logoUrl":"/logos/aurora-cannabis-5846417b31dc1080e3c3b4583c3f2096.png"},"location":{"country":"Canada","address":"Edmonton, AB","city":"Edmonton","stateProvince":"AB"},"frontendLink":"/job-posting/aurora-cannabis/customer-service-help-desk/29efa573caaa4fc29bb724676e8626d2","title":"Customer Service​/Help Desk","hash":"29efa573caaa4fc29bb724676e8626d2","postingUrl":"https://www.learn4good.com/jobs/edmonton/canada/customer_service/441966369/e/"},{"employmentType":"Part-time","postedOn":"3 days ago","description":"<div><p><b>About us</b></p><p>Hemp Ville CBD</p><p>HempVille CBD Southaven provides the top CBD &amp; Delta-8 brands &amp; products in the business along with the best trained, educated staff to offer our customers a natural alternative to pharmaceuticals and their health needs.</p><p>Applicant will be required to manage shifts and must have the ability to work by themselves once trained. Applicant must be detailed oriented, dependable, honest with high integrity, great people and communication skills, and must have the desire to learn about the CBD industry and help people with their needs. Applicant must be a minimum of 21 years of age and have dependable transportation.</p><p>Job Type: Part-time</p><p>Pay: $9.00 - $12.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Southaven, MS 38671: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Hemp Ville CBD"},"location":{"country":"United States","address":"Southaven, MS 38671","city":"Southaven","stateProvince":"MS"},"frontendLink":"/job-posting/hemp-ville-cbd/customer-service-representative/a207d72bf1757d7f914d3be7c823b37f","title":"Customer Service Representative","hash":"a207d72bf1757d7f914d3be7c823b37f","postingUrl":"https://www.indeed.com/job/customer-service-representative-6c7c4d0388bed111"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>PharmaCentra d/b/a CannabisBPO of Americus, GA is looking to hire a full-time Remote Customer Service Representative to communicate effectively with legal cannabis retail managers and customers. This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment. Full-time employees also have access to group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance. If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry! ABOUT PHARMACENTRA LLCFounded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles. A DAY IN THE LIFE OF A FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVEAs a Remote Customer Service Representative, you are on the front lines of what we do for the legal cannabis community. You work with various people on behalf of our clients as customer service representatives within the cannabis industries. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for. You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients! QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVEHigh school diploma or equivalentOne year of customer service or call center experienceKnowledge of the legal cannabis industryAbility to work in a quiet and private work-from-home environment where high-speed internet is maintainedComputer skills with a working knowledge of Microsoft Windows / OfficeAbility to pass a background checkExcellent customer service skillsApplicants Living in following States Will Not Be Considered: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Iowa, Maine, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, South Dakota, Utah, Washington, nor District of Columbia.Bilingual skills in Spanish are preferred. Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position! FULL-TIME CONTACT CENTER WORK SCHEDULEBecause most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions. Full-time employees can expect to work 38-40 hours per week. At least one weekend day is required. This is a work-from-home call center position. NOW ACCEPTING APPLICATIONS FROM: AL, FL, GA, IN, KS, KY, LA, MI, NM, NC, ND, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY READY TO JOIN OUR TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you</p></div>","company":{"companyType":"Private/Established","name":"CannabisBPO","logoUrl":"/logos/cannabisbpo-0533fc00a84defc3d74630f1d80984bc.jpeg"},"location":{"country":"United States","address":"Georgia, USA","stateProvince":"GA"},"frontendLink":"/job-posting/cannabisbpo/customer-service/028a777601afd4f941f6adb2b33daee6","title":"Customer Service","hash":"028a777601afd4f941f6adb2b33daee6","postingUrl":"https://www.adzuna.com/details/2338725963"},{"postedOn":"3 days ago","description":"<div><p></p><div><div><div><div><div><p>Reports to: Retail Store Manager</p><p>Summary of Position:</p><p>Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.</p><p>Front Desk/Reception Primary Duties and Responsibilites:</p><p>**Duties may vary depending on workload, staffing levels and direction from management**</p><ul><li>Responsible for greeting patients upon arrival and performing initial check in</li><li>Assists new patients with questions and required forms</li><li>Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms</li><li>Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms</li><li>Answers incoming phone calls and voice messages</li><li>Responsible for filing admin/patient paperwork and maintaining an organized file system</li><li>Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation</li><li>Reception may be asked to prep phone orders or an order for the next patient in the bud room</li><li>Upon product delivery, assist managers with Transportation Manifests and/or the counting of products</li><li>Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates</li><li>Updates white board which may include staff favorites or running specials</li><li>Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room</li><li>Cleans and sterilizes chop sticks, trimmers, scales and jars</li></ul><br /><p></p><p></p><p>Requirements</p><br /><p></p><ul><li>Must be licensed by the State of Colorado Medical Marijuana Enforcement Division</li><li>Must have friendly, out-going, positive attitude</li><li>Basic computer skills; Excel, Word, Scanning and Uploading documents</li><li>Organizational Skills</li><li>Outstanding Customer Service</li><li>Excellent Communication Skills</li><li>Budtender experience is a plus</li><li>Market Awareness</li></ul><br /><p></p><p>GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits</p></div></div></div></div></div><p></p><br /><p>copy of your resume to <b>[email protected]</b></p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"Denver, CO 80204","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception/234653d2128a097e7b4e433003b88dd5","title":"FRONT DESK / RECEPTION","hash":"234653d2128a097e7b4e433003b88dd5","postingUrl":"https://www.indeed.com/job/front-desk-reception-a886b49af6ff53de"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p><b>Job Description</b></p><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazines Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (CPG) approach to cannabis, Crescos house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindys, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Crescos national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industrys first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nations cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>POSITION SUMMARY</b></p><p>We are looking for a Call Center Associate that will be the liaison between Cresco Labs and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The ideal candidate will possess the drive to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Operate daily as both a patient advocate and a company advocate</p><p>• Call center associates will work with in-house cannabis experts to continue their journey of cannabis education.</p><p><b>• Speak with patients over the phone and in person regarding FAQs that may include the following General Questions about:</b></p><p>• Cannabis and specific Cresco Labs FL cannabis products</p><p>• Cresco Labs FL locations and delivery zones/schedules</p><p>• How to become a patient and make the most of the current FL medical marijuana program</p><p>• Create and execute patient orders in seed-to-sale software and the OMMU registry.</p><p>• Maintain a patient log.</p><p>• Follow up with patients post order to gather and communicate feedback on products and service.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.</p><p>• Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders</p><p>• Maintain orders and update CRM and patient log as necessary.</p><p>• May be required to support physician outreach team by working with physicians over the phone and face to face.</p><p>• Participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to their direct report.</p><p><b>• Required competency to learn, understand, and perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office Suite; gmail/google, etc.</p><p><b>SKILLS AND ATTRIBUTES</b></p><p>The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.</p><p><b>JUDGMENT AND DECISION MAKING</b></p><p>• Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.</p><p>• Demonstrates good judgment in respecting the confidentiality of patient and company information.</p><p>• Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties.</p><p><b>REQUIREMENTS</b></p><p>• High School Diploma or equivalent</p><p>• Previous experience would be beneficial, but not necessary</p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• Bilingual and multi-lingual are encouraged to apply, but not required.</p><p><b>Physical Demands:</b></p><p>The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time \" repetitive motion of hands, fingers and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Casselberry, FL, USA","city":"Casselberry","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-associate/fe493901c7d9ecc55e10fdc17ea2d864","title":"Call Center Associate","hash":"fe493901c7d9ecc55e10fdc17ea2d864","postingUrl":"https://www.snagajob.com/jobs/645274794"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>POSITION SUMMARY</b></p><p>We are looking for a Call Center Associate that will be the liaison between Cresco Labs and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The ideal candidate will possess the drive to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Operate daily as both a patient advocate and a company advocate</p><p>• Call center associates will work with in-house cannabis experts to continue their journey of cannabis education.</p><p><b>• Speak with patients over the phone and in person regarding FAQs that may include the following General Questions about:</b></p><p>• Cannabis and specific Cresco Labs FL cannabis products</p><p>• Cresco Labs FL locations and delivery zones/schedules</p><p>• How to become a patient and make the most of the current FL medical marijuana program</p><p>• Create and execute patient orders in seed-to-sale software and the OMMU registry.</p><p>• Maintain a patient log.</p><p>• Follow up with patients post order to gather and communicate feedback on products and service.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.</p><p>• Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders</p><p>• Maintain orders and update CRM and patient log as necessary.</p><p>• May be required to support physician outreach team by working with physicians over the phone and face to face.</p><p>• Participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to their direct report.</p><p><b>• Required competency to learn, understand, and perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office Suite; gmail/google, etc.</p><p><b>SKILLS AND ATTRIBUTES</b></p><p>The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.</p><p><b>JUDGMENT AND DECISION MAKING</b></p><p>• Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.</p><p>• Demonstrates good judgment in respecting the confidentiality of patient and company information.</p><p>• Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties.</p><p><b>REQUIREMENTS</b></p><p>• High School Diploma or equivalent</p><p>• Previous experience would be beneficial, but not necessary</p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• Bilingual and multi-lingual are encouraged to apply, but not required.</p><p><b>Physical Demands:</b></p><p>The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time - repetitive motion of hands, fingers and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Maitland, FL, USA","city":"Maitland","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-associate/823b6db3af69b0ceaf4ec4f72cfefe71","title":"Call Center Associate","hash":"823b6db3af69b0ceaf4ec4f72cfefe71","postingUrl":"https://www.themuse.com/jobs/crescolabs/call-center-associate"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Company Overview</p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p>Position Summary</p><p>We are looking for a Call Center Associate that will be the liaison between Cresco Labs and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The ideal candidate will possess the drive to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general.</p><p>Core Job Responsibilities</p><p>• Operate daily as both a patient advocate and a company advocate</p><p>• Call center associates will work with in-house cannabis experts to continue their journey of cannabis education.</p><p><b>• Speak with patients over the phone and in person regarding FAQs that may include the following General Questions about:</b></p><p>• Cannabis and specific Cresco Labs FL cannabis products</p><p>• Cresco Labs FL locations and delivery zones/schedules</p><p>• How to become a patient and make the most of the current FL medical marijuana program</p><p>• Create and execute patient orders in seed-to-sale software and the OMMU registry.</p><p>• Maintain a patient log.</p><p>• Follow up with patients post order to gather and communicate feedback on products and service.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.</p><p>• Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders</p><p>• Maintain orders and update CRM and patient log as necessary.</p><p>• May be required to support physician outreach team by working with physicians over the phone and face to face.</p><p>• Participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to their direct report.</p><p><b>• Required competency to learn, understand, and perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office Suite; gmail/google, etc.</p><p>Skills And Attributes</p><p>The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.</p><p><b>JUDGMENT AND DECISION MAKING</b></p><p>• Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.</p><p>• Demonstrates good judgment in respecting the confidentiality of patient and company information.</p><p>• Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties.</p><p><b>Requirements</b></p><p>• High School Diploma or equivalent</p><p>• Previous experience would be beneficial, but not necessary</p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• Bilingual and multi-lingual are encouraged to apply, but not required.</p><p><b>Physical Demands:</b></p><p>The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Fern Park, FL, USA","city":"Fern Park","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-associate/c22a868768d85126161fe6180ebd51bd","title":"Call Center Associate","hash":"c22a868768d85126161fe6180ebd51bd","postingUrl":"https://www.linkedin.com/jobs/view/call-center-associate-at-cresco-labs-2656965472"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p><b>Requirements:</b></p><p>- Minimum age of 19+</p><p>-Criminal background check (Must possess prior to interview if selected)</p><p>-CannSell Training Certificate (Must posses prior to interview if selected)</p><p>As a Floater, you will be on the sales floor helping direct customers to Self Serve options and placing orders, answer customer inquiries regarding</p><p>products/accessories</p><p>As an ID Checker, you are the first to greet customers into the store. It is your responsibility to ensure nobody under-age enters the store.</p><p><b>Requirements:</b></p><p>- Minimum age of 19+</p><p>-Criminal background check (Must possess prior to interview if selected)</p><p>-CannSell Training Certificate (Must posses prior to interview if selected)</p></div>","company":{"companyType":"Private/Growth","name":"Cannabis Emporium"},"location":{"country":"Canada","address":"Ottawa, ON","city":"Ottawa","stateProvince":"ON"},"frontendLink":"/job-posting/cannabis-emporium/customer-service-representative/a31c8242f70913ac9e4a13353d405b20","title":"Customer Service Representative","hash":"a31c8242f70913ac9e4a13353d405b20","postingUrl":"https://ca.directlyapply.com/jobs/cannabis-emporium/60f6d289a86b9bf4ef22f4c8"},{"postedOn":"3 days ago","description":"<div><div><p><b>Customer Support Center Assistant Manager</b></p><p><b>Department:</b><b> </b>Customer Support Center</p><p><b>Reports to:</b><b> </b>Customer Support Center Manager</p><p><b>FLSA Status:</b><b> </b>Regular- Exempt</p><br /><p></p><p><b>Role Summary:</b><b></b></p><p>The Customer Support Center Assistant Manager is responsible for ensuring the proper and effective operation of a business. This role requires individuals to oversee the day-to-day work and operations of mid and entry level employees to ensure adherence to organization guidelines.</p><br /><p></p><p><b>Key Duties and Responsibilities</b></p><ul><li>Leading, managing, and directing a call center with 100+ employees</li><li>Develop objectives and measurables for the call center's day-to-day activities</li><li>Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)</li><li>Building and leading a strong group of team leads who are responsible for answering representative's questions, guiding them through difficult calls or issues, and handling difficult issues that cannot be fielded by representatives</li><li>Leading team meetings, asking questions to better understand the calls representatives are receiving, educate and coach the team regarding processes and practices, and explain expectations to employees</li><li>Assisting other management team members in identifying trends and establishing call center goals</li><li>Ensuring staff members are achieving desired service levels and taking corrective action, as needed</li><li>Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction</li><li>Upholding Trulieve's customer service standards</li><li>Taking on other tasks or projects to support employees, other managers, and call center operations</li></ul><br /><p></p><p><b>SKILLS AND QUALIFICATIONS</b></p><ul><li>4 years work experience desired, with a background in contact center management</li><li>Must be at least 21 years of age</li><li>Ability to lead and manage a large team</li><li>Ability to multitask and remain calm under pressure, especially during peak hours or intense situations</li><li>Exceptional interpersonal, customer service, problem-solving, verbal and written communications, and conflict resolution skills</li><li>Knowledge of management principles and familiarity with company products, services, and policies</li><li>Strong coaching and leadership skills, ability to motivate employees</li><li>Decisiveness and attention to detail</li><li>Proficiency with necessary technology, including computers, software applications, phone systems, etc.</li><li>Must possess the mental and physical capacities necessary to perform the job duties</li><li>Must be able to pass a level 1 and level 2 background check and drug screening</li></ul><br /><p></p><p></p><p><b>Trulieve is One Team</b>- From our budtenders to our board members and our cultivators to our CEO, Trulieve is one team dedicated to providing the highest level of cannabis products and customer service experience. We are committed to fostering a diverse, inclusive, and representative workplace, where everyone feels respected and where their work is valued.</p><p><b>Trulieve is Passionate</b>- Our patients and staff each have their own personal and emotional connection with cannabis. We share that passion in creating products and a personalized customer experience that is designed to help each individual find the best product for them. Our knowledgeable staff in our dispensaries and our call centers are always wiling to share their expertise and help customers understand what options are right for them.</p><p><b>Trulieve is a Trusted Leader</b>- Trulieve believes transparency fosters trust, which is why Trulieve has the most comprehensive lab testing in Florida and each Trulieve product has a third-party lab report that can be found in our searchable test results database.</p><p><b>Trulieve in Innovative</b>- Customer preferences are rapidly evolving, and we are constantly expanding our offering of quality cannabis products to meet your needs. Our focus on product quality along with exceptional service is what fuels us as well as looking to research and develop new offerings to bring relief you can rely on.</p><p><b>Trulieve is Committed</b>- We are committed- to our patients and customers, our employees, our investors, our communities- to everyone who makes Trulieve the company that it is. We believe it is our responsibility to not only serve each of our customer but also the communities that we are part of.</p><p>That’s why we have worked to establish meaningful partnerships that support organizations working to build communities and improve lives, invest in underserved communities, source local materials and labor wherever possible and be a good neighbor and partner everywhere that we operate.</p><br /><p></p><p><b>ADDITIONAL MINIMUM QUALIFICATIONS</b></p><p>Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient base that we respectively serve. To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients which may exhibit opportunities to assess the situation and apply meaningful service. In addition, must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve’s objective in serving our patient base with excellent customer service.</p><br /><p></p><p>WORK SCHEDULE:</p><p>45+ hours weekly with flexible hours depending on call center needs. Must be available to work occasional evenings, weekends and holidays.</p><br /><p></p><p><b>Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace</b></p></div><p></p></div>","company":{"companyType":"Public/Established","name":"Trulieve, INC","logoUrl":"/logos/trulieve-1d76a294c42e35e1fad949d6f74742d9.png"},"location":{"country":"United States","address":"Clearwater, FL 33763","city":"Clearwater","stateProvince":"FL"},"frontendLink":"/job-posting/trulieve-inc/customer-support-center-assistant-manager/077a8abcce6225d8faca20dad9f1a178","title":"Customer Support Center Assistant Manager","hash":"077a8abcce6225d8faca20dad9f1a178","postingUrl":"https://www.indeed.com/job/customer-support-center-assistant-manager-909b862119e66b84"},{"employmentType":"Full-time, Part-time","postedOn":"2 days ago","description":"<div><p><b><i>We are looking for ENTHUSIASTIC and PASSIONATE individuals to join our Dispensary Team. </i></b></p><p><b><i>We are seeking candidates looking to work 3rd shift (11p -7am) </i></b></p><p><b><i>TYPICAL DAILY FUNCTIONS</i></b></p><p>· Warmly welcome customers arriving at our Dispensary</p><p>· Check-in Customers through our POS system</p><p>· Check-in drivers and log their ride(s)</p><p>· Provide an exceptional sales experience to each and every customer</p><p>· Answer customer questions related to the products we sell; both via phone and on the sales floor</p><p><b><i>QUALITIES WE ARE LOOKING FOR: </i></b></p><p>· POSTIVE, ENTHUSIASTIC AND OUTGOING PERSONALITY</p><p>· Professional attitude with excellent communication skills</p><p>· Should have basic knowledge of Marijuana and its properties</p><p>· Team Player, willing to fill any needs required to make the customer experience fantastic</p><p>· Fast learner than works well with minimal supervision</p><p><b><i>JOB REQUIREMENTS: </i></b></p><p>· Must have Customer Service, Sales, or Hospitality experience</p><p>· Must be 21 years old</p><p>· Must be professional with a GREAT attitude and friendliness</p><p>· Must have High School Diploma or GED</p><p>· Must have reliable transportation</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $12.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Fidelis Holdings","logoUrl":"/logos/fidelis-holdings-e4fb9ebb6723f3894dcf23ffd239a9b7.png"},"location":{"country":"United States","address":"Las Vegas, NV 89119","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/fidelis-holdings/overnight-sales-budtender-front-desk/f4e06c9f0c575ab6e9778e91136cda6f","title":"Overnight Sales (Budtender) / Front Desk","hash":"f4e06c9f0c575ab6e9778e91136cda6f","postingUrl":"https://www.indeed.com/job/overnight-sales-budtender-front-desk-d942950fae6c3644"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p><b>Job Description</b></p><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazines Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (CPG) approach to cannabis, Crescos house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindys, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Crescos national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industrys first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nations cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards.</p><p>The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Create a best-in-class patient experience in accordance with Cresco Labs/ Sunnyside* standards.</p><p>• Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes.</p><p>• Manage PayMaster timekeeping and payroll for call center team.</p><p>• Lead, coach, and train call center team on Company Standards and Operational Procedures.</p><p>• Assist in Recruiting, hiring, and retaining a high performing team.</p><p>• Assist in employee evaluations, documentation, coachings, and trainings. Provides constructive feedback that facilitates improvement.</p><p>• Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product.</p><p>• Monitor employees calls and provide monthly quality reviews.</p><p>• Resolve escalations to ensure customer satisfaction.</p><p>• Review patient feedback for QA concerns and identify ways to improve the patient customer service experience.</p><p>• Oversee audits on multiple platforms.</p><p>• Maintain accurate transactions in All Leaves.</p><p>• Review daily/weekly product promotions with the team and any website changes.</p><p>• Proactively mitigate business, operational &amp; governance risks.</p><p>• Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA.</p><p><b>• Required competency to learn, understand, and accurately perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office suite: Gmail/google suite; etc.</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines.</p><p>• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education.</p><p>• Order Supplies for Call Center Fern Park department.</p><p>• Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed.</p><p><b>REQUIREMENTS</b></p><p>• Bachelors degree in business or comparable experience preferred.</p><p>• At least 21 years of age and authorized to work in the U.S.</p><p>• 3+ years of Customer Service experience, preferably in a call center environment</p><p>• 3+ years previous experience managing and leading 5-15 employees.</p><p>• Experience in training employees in customer service.</p><p>• Excellent customer service and conflict management skills.</p><p>• Effective communication skills both written and verbal.</p><p>• Excellent interpersonal skills both verbal and non-verbal</p><p>• Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives.</p><p>• Ability to lead by example in a fast-paced and constantly changing environment.</p><p>• Proven leadership and success in highly regulated environment</p><p>• Knowledge of office management systems and proficiency using MS Office.</p><p>• Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above.</p><p>• High Integrity. You keep your word, follow through, and always do the right thing.</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• MUST BE Available weekdays, weekends, holidays, etc.</p><p><b>Physical Demands:</b></p><p>The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time \" repetitive motion of hands, fingers, and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Casselberry, FL, USA","city":"Casselberry","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-assistant-manager/ef22cd2d0fc919a2aa8030731740ca24","title":"Call Center Assistant Manager","hash":"ef22cd2d0fc919a2aa8030731740ca24","postingUrl":"https://www.snagajob.com/jobs/645274800"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards.</p><p>The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Create a best-in-class patient experience in accordance with Cresco Labs/ Sunnyside standards.</p><p>• Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes.</p><p>• Manage PayMaster timekeeping and payroll for call center team.</p><p>• Lead, coach, and train call center team on Company Standards and Operational Procedures.</p><p>• Assist in Recruiting, hiring, and retaining a high performing team.</p><p>• Assist in employee evaluations, documentation, coaching's, and trainings. Provides constructive feedback that facilitates improvement.</p><p>• Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product.</p><p>• Monitor employees calls and provide monthly quality reviews.</p><p>• Resolve escalations to ensure customer satisfaction.</p><p>• Review patient feedback for QA concerns and identify ways to improve the patient customer service experience.</p><p>• Oversee audits on multiple platforms.</p><p>• Maintain accurate transactions in All Leaves.</p><p>• Review daily/weekly product promotions with the team and any website changes.</p><p>• Proactively mitigate business, operational &amp; governance risks.</p><p>• Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA.</p><p><b>• Required competency to learn, understand, and accurately perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office suite: Gmail/google suite; etc.</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines.</p><p>• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education.</p><p>• Order Supplies for Call Center Fern Park department.</p><p>• Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed.</p><p><b>REQUIREMENTS</b></p><p>• Bachelor's degree in business or comparable experience preferred.</p><p>• At least 21 years of age and authorized to work in the U.S.</p><p>• 3+ years of Customer Service experience, preferably in a call center environment</p><p>• 3+ years previous experience managing and leading 5-15 employees.</p><p>• Experience in training employees in customer service.</p><p>• Excellent customer service and conflict management skills.</p><p>• Effective communication skills both written and verbal.</p><p>• Excellent interpersonal skills both verbal and non-verbal</p><p>• Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives.</p><p>• Ability to lead by example in a fast-paced and constantly changing environment.</p><p>• Proven leadership and success in highly regulated environment</p><p>• Knowledge of office management systems and proficiency using MS Office.</p><p>• Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above.</p><p>• High Integrity. You keep your word, follow through, and always do the right thing.</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• MUST BE Available weekdays, weekends, holidays, etc.</p><p><b>Physical Demands:</b></p><p>The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time - repetitive motion of hands, fingers, and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Maitland, FL, USA","city":"Maitland","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-assistant-manager/438628fb5ae9afb40ffc2bb37bed2561","title":"Call Center Assistant Manager","hash":"438628fb5ae9afb40ffc2bb37bed2561","postingUrl":"https://www.themuse.com/jobs/crescolabs/call-center-assistant-manager"},{"postedOn":"7 days ago","description":"<div><div><p><b>Uncle Herb’s Cannabis Shop aims to provide exceptional customer service to the communities we serve. We have three founding principles of; community, education and sustainability which propel all of our internal decisions. We are ambassadors for the cannabis community, from the novice consumer to the legacy consumer we want to help you find your best fit</b><b>.</b></p><p></p><p><b><br />Currently we are looking for the Front Desk Receptionist to join our growing team!</b></p><p></p><p><b><br />Responsibilities</b></p><ul><li>Responsible for greeting every patron entering the store</li><li>Accurate age gating and Id verification for all customers</li><li>Data entry and exceptional organizational skills</li><li>problem solving skills and customer service</li><li>Ability to work well within a team</li><li>Other tasks might be assigned.</li></ul><br /><p></p><p><b> Qualifications</b></p><ul><li>Minimum 1 years customer service experience, retail is preferred</li><li>Ability to successfully ID all persons and maintain professional demeanor</li><li>Phone or reception experience considered an asset</li><li>Ability to manage competing priorities in a fast-paced environment</li><li>Strong verbal and written communication skills and excellent organizational skills</li><li>You are passionate about cannabis</li><li>You are open to feedback, coaching, and ongoing training</li><li>You demonstrate high levels of integrity and personal responsibility</li><li>You are trustworthy and customer-oriented</li><li>Knowledge and a passion for the product is an asset</li><li>Bonus points if you’ve worked in a regulated environment before</li></ul><br /><p></p><p><b>Requirements</b></p><ul><li>Minimum age 19 years old or age as specified by the provincial government</li><li>Able to lift boxes 5-30 lbs</li><li>Must be flexible with hours of work and be comfortable with ever changing duties</li><li>Can Sell certification required</li><li>Criminal background check required</li><li>You must sign an Employment Agreement</li><li>Must be able to work a variety of shifts including evenings and weekend shifts as required.</li></ul></div><p></p></div>","company":{"companyType":"Private/Established","name":"Lovekind","logoUrl":"/logos/lovekind-e921d299ee8460d02678d1213d215929.jpeg"},"location":{"country":"Canada","address":"Stoney Creek, ON","city":"Stoney Creek","stateProvince":"ON"},"frontendLink":"/job-posting/lovekind/cannabis-front-desk/6f5d28ba2b6bdd6dfcec5ef6b9ff9104","title":"Cannabis Front Desk","hash":"6f5d28ba2b6bdd6dfcec5ef6b9ff9104","postingUrl":"https://ca.indeed.com/job/cannabis-front-desk-c2d4e2a7470b4854"},{"employmentType":"Full-time","postedOn":"9 days ago","description":"<div><p><b>In addition to being a GREAT place to work; we offer Competitive Wages, Growth Opportunities and Excellent Benefits!</b><br /><b>About Us: </b>We are an Oregon-proud Cannabis company. We grow our plants with passion and science, and we treat everyone with dignity and respect.</p><ul><li>Our motto is \"Good Herb by Good People\", and we strive to create a best-in-class experience.</li><li>We serve our community by providing a great place for people to work. We support our Team Members in their quest for excellence in service by giving them opportunities for cannabis careers and education.</li></ul><p><b>The Positions: </b>We are looking for a <b>Customer Service Associate </b>to join our team.</p><ul><li>We offer Medical, Dental, Vision, Life Insurance, and 401(k) with company match.</li><li>We also have an Employee Assistance Program and excellent Team Member Discounts.</li></ul><p><b>Requirements: </b></p><ul><li>Regular and predictable attendance</li><li>Must be at least 21 years of age</li><li>Must have or be able to obtain a Marijuana Workers permit</li><li>Must have or be able to obtain a Food Handler's Card</li></ul><p><b>Responsibilities: </b></p><ul><li>Maintains a friendly, courteous, and compassionate demeanor at all times</li><li>Adheres to the company’s mission statement and core values and maintains high ethical standards and professionalism in all business interactions;</li><li>Understands the complexity of compliance requirements governing our businesses, stays up to date and on top of new regulations as they occur in an ever-changing industry.</li><li>Inputting new accounts into the invoice building platform, updating that information when necessary</li><li>Provide support and efficiency with the Sales Representatives and Order Fulfillment Team</li><li>Adding to the Sale Representative’s log of invoices, keeping up to date with payments/due dates</li><li>Organizing the Sales Representatives Deliveries for the day, putting them in order on the calendar and coordinating with the accounts</li><li>Assisting the Sale Representative in building invoices</li><li>Assisting the Sales Representatives in their communication with accounts</li><li>Maintain inventory of all merchandise</li><li>Responsible for maintaining the integrity of all confidential information, including but not limited to inventory counts, sales data, wholesale costs, and overall company information. NDA required.</li><li>Other duties as assigned</li></ul><p><b>Why Should You Work With Us?</b></p><ul><li>We believe in “Growing our own” and not just cannabis! You decide how far you want to go in your career journey, and we will pave the way.</li><li>Work with some of the best team members in the cannabis industry.</li><li>Do what you love, with people you like, for a company you are proud of!</li><li>Let us not forget our excellent compensation and benefits package!</li><li>We are a proud Equal Opportunity Employer.</li></ul><p>Location: 1201 NE 2nd St.Suite 160, Bend, OR 97701</p><p>Job Type: Full-time</p></div>","company":{"name":"Dr Jollys Industries LLC"},"location":{"country":"United States","address":"Bend, OR 97701","city":"Bend","stateProvince":"OR"},"frontendLink":"/job-posting/dr-jollys-industries-llc/customer-service/448e6a71c34ad0a2a4639455f8e77746","title":"Customer Service","hash":"448e6a71c34ad0a2a4639455f8e77746","postingUrl":"https://www.indeed.com/job/customer-service-b68106b0c524d3a0"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Company Overview</p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>Job Summary</b></p><p>The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards.</p><p>The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant.</p><p>Core Job Responsibilities</p><p>• Create a best-in-class patient experience in accordance with Cresco Labs/ Sunnyside* standards.</p><p>• Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes.</p><p>• Manage PayMaster timekeeping and payroll for call center team.</p><p>• Lead, coach, and train call center team on Company Standards and Operational Procedures.</p><p>• Assist in Recruiting, hiring, and retaining a high performing team.</p><p>• Assist in employee evaluations, documentation, coaching's, and trainings. Provides constructive feedback that facilitates improvement.</p><p>• Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product.</p><p>• Monitor employees calls and provide monthly quality reviews.</p><p>• Resolve escalations to ensure customer satisfaction.</p><p>• Review patient feedback for QA concerns and identify ways to improve the patient customer service experience.</p><p>• Oversee audits on multiple platforms.</p><p>• Maintain accurate transactions in All Leaves.</p><p>• Review daily/weekly product promotions with the team and any website changes.</p><p>• Proactively mitigate business, operational &amp; governance risks.</p><p>• Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA.</p><p><b>• Required competency to learn, understand, and accurately perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office suite: Gmail/google suite; etc.</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines.</p><p>• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education.</p><p>• Order Supplies for Call Center Fern Park department.</p><p>• Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed.</p><p><b>Requirements</b></p><p>• Bachelor's degree in business or comparable experience preferred.</p><p>• At least 21 years of age and authorized to work in the U.S.</p><p>• 3+ years of Customer Service experience, preferably in a call center environment</p><p>• 3+ years previous experience managing and leading 5-15 employees.</p><p>• Experience in training employees in customer service.</p><p>• Excellent customer service and conflict management skills.</p><p>• Effective communication skills both written and verbal.</p><p>• Excellent interpersonal skills both verbal and non-verbal</p><p>• Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives.</p><p>• Ability to lead by example in a fast-paced and constantly changing environment.</p><p>• Proven leadership and success in highly regulated environment</p><p>• Knowledge of office management systems and proficiency using MS Office.</p><p>• Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above.</p><p>• High Integrity. You keep your word, follow through, and always do the right thing.</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• MUST BE Available weekdays, weekends, holidays, etc.</p><p><b>Physical Demands:</b></p><p>The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time – repetitive motion of hands, fingers, and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Fern Park, FL, USA","city":"Fern Park","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-assistant-manager/279f161364b0efccd894781e639ba6aa","title":"Call Center Assistant Manager","hash":"279f161364b0efccd894781e639ba6aa","postingUrl":"https://www.linkedin.com/jobs/view/call-center-assistant-manager-at-cresco-labs-2656964686"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>Receptionist</p><p>As a Receptionist you are one of the most customer facing positions in the Company.</p><p>The responsibilities of the Receptionist include greeting and welcoming customers, informing the manager of customer complaints and operational issues, and sharing firsthand experiences of cannabis products to address customer concerns.</p><p>You should also be able to answer customers questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption.</p><p>To be successful as a Front Desk Receptionist, you should keep abreast of the framework and requirements of the Michigan Regulation and Taxation of Marihuana Act to maintain legal compliance.</p><p><b>Reception Tasks:</b></p><p>Checking customers' identification documents to verify that they are of legal age.</p><p>Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.</p><p>Keeping abreast of new cannabis products on the market as well as the latest industry trends through trade shows and research.</p><p>Periodically processing customers' payments using the dispensary's Point of Sale (POS) system.</p><p>Ensuring that the dispensary is always clean and well-organized.</p><p>Educating customers on the safe use of their selected cannabis products.</p><p><b>Reception Requirements:</b></p><p>High school diploma or GED.</p><p>Proven experience working in cannabis retail preferred, but not required.</p><p>Sound knowledge of cannabis strains and their medicinal benefits.</p><p>Proficiency in all Microsoft Office applications.</p><p>Outstanding organizational skills.</p><p>Excellent analytical and problem-solving skills.</p><p>Effective communication skills.</p><p>Exceptional customer service skills</p></div>","company":{"name":"Pharmhouse Wellness"},"location":{"country":"United States","address":"Grand Rapids, MI, USA","city":"Grand Rapids","stateProvince":"MI"},"frontendLink":"/job-posting/pharmhouse-wellness/cannabis-provisioning-center-front-desk-receptionist/3b4eefc76bd466ecce1234a06341b77b","title":"Cannabis Provisioning Center - Front Desk Receptionist","hash":"3b4eefc76bd466ecce1234a06341b77b","postingUrl":"https://directlyapply.com/jobs/pharmhouse-wellness/60fd42fecbaa1bed26db06c5"},{"postedOn":"10 days ago","description":"<div><div><p>710 Labs is a growing cannabis company with multi-state expansion plans. 710 Labs is renowned for offering only connoisseur level products grown entirely in-house, taking sometimes absurd extra steps unheard of in an industry of fast commodities. Innovation is at our core, from cultivating talent and culture to leading the industry in education. Join our fast-growing team.</p><p>This full time position does provide weekend support, so will have two consecutive days off during the week. You will have an incredibly important role within the organization. This person will represent the voice of the brand for all customer interactions, and spend a lot of time ensuring the utmost of premium experiences for our passionate, high spending, aficionados. Our motto has always been “Quality Over Everything”, so this role will exemplify that spirit in all interactions with clients, external or internal. High energy, hyper organized and extremely passionate in helping others are key values that will help us continue to take this part of our business to the next level.</p><p>Responsibilities</p><ul><li><p>Provide Best in Class customer service to customers and patients</p></li><li><p>Respond quickly to customer service inquiries sent to 710 Labs</p></li><li><p>General support with allocations/deliveries</p></li><li><p>Troubleshoot various customer issues and establish standardized process for each instance</p></li><li><p>Work closely with delivery and sales partners to resolve customer issues</p></li><li><p>Ability to speak to highly specialized, knowledgeable and high spend customers daily, utilizing brand language and tone</p></li><li><p>Ability to pull weekly support metrics/KPI recaps that roll up to senior management</p></li></ul><p>Qualifications</p><ul><li><p>Preferred:</p><ul><li><p>Strong passion for hash and familiarity with cannabis culture</p></li><li><p>Experience using Zendesk or similar customer service platform</p></li></ul></li><li><p>Required</p><ul><li><p>Very strong written and verbal communication skills</p></li><li><p>Very strong organizational &amp; multi- tasking ability</p></li><li><p>Well versed in Google Suite (particularly Gmail, Docs, and Sheets)</p></li><li><p>Self-motivated, displays strong ability to work independently and stay on task with little oversight</p></li><li><p>Ability to work on Friday, Saturday and Sunday</p></li></ul></li></ul><p><br /></p><p>The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</p></div></div>","company":{"name":"National Warehouse Management, LLC"},"location":{"country":"United States","address":"Beverly Hills, CA 90210","city":"Beverly Hills","stateProvince":"CA"},"frontendLink":"/job-posting/national-warehouse-management-llc/customer-service-representative/904d4bb552eccc46c1bf900e81768047","title":"Customer Service Representative","hash":"904d4bb552eccc46c1bf900e81768047","postingUrl":"https://www.indeed.com/job/customer-service-representative-887da85b9e416610"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>MUST HAVE ACTIVE DISPENSARY AGENT CARD The Intake Position is the initial first point of contact for our Dispensaries. So, you set the tone It is imperative that all patients and customers are greeted, both in-person and over-the-phone, with a positive and warm welcome. Must have strong customer service skills, a great outgoing attitude, along with a stellar work ethic. The Intake team member is also responsible for the cleanliness of the front desk and lobby area. Budtenders are responsible for customer experience, which includes helping customers, processing the transaction, cash handling, and stellar customer service. You must possess the ability to listen well and communicate effectively with various audiences. As a critical part of the business operation, the Budtender will have the most interaction with the store's patrons. Must be outgoing, passionate, and very knowledgeable on the products and cannabis. Budtenders also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines. RESPONSIBILITIES Provide the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality Process-in patients and customers by validating identification and enter information securely entered in our POS system Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files Provide all new patients/customers with a brief explanation of services Become well-educated with all cannabis products offered and/ or be willing to learn Must be educated on all marijuana and products offered Manage all visitor access of vendors, contractors, etc., partnered with the Store Manager or Assistant Manager Act as liaison to all departments on security needs Motivated to learn and execute new tasks during downtime All other duties as assigned SKILLS/ABILITIES REQUIRED Organization Top-notch customer service skills Close attention to detail Time management skills Excellent telephone skills Excellent communication Teamwork Powered by JazzHR</p></div>","company":{"website":"ayrwellness.com","companyType":"Public/Established","name":"AYR Wellness","logoUrl":"/logos/ayr-wellness-ba3da88b0c41e805422edfc8a9315df2.jpeg"},"location":{"country":"United States","address":"New Castle, PA, United States (+1 other)","city":"New Castle","stateProvince":"PA"},"frontendLink":"/job-posting/ayr-wellness/mynt-dispensary-budtender-front-desk/58dfdea56ea3cc10c097600b54552af4","title":"Mynt Dispensary- Budtender/Front desk","hash":"58dfdea56ea3cc10c097600b54552af4","postingUrl":"https://us.bebee.com/job/20210723-5f1c2cadaaa9508fad8532907c1be699"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p>About LeafLink</p><p>LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations.</p><p>With thousands of retailers and thousands of brands across 26 territories in the US and Canada, we are setting the industry standard for how cannabis businesses grow together. LeafLink annually processes and manages more than $1 billion in wholesale cannabis orders - you can learn more about our history and path to $1B here http://firstbillion.leaflink.com/.</p><p>Our team, backed by funding from leading VC's, including Thrive Capital and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare and we're just getting started!</p><p>The Role</p><p>LeafLink is looking for a Customer Support Agent to support users across our multiple solution lines. They will work collaboratively with solution line experts to thoroughly understand the unique value propositions, the distinct workflows, and the best customers solutions across each line.</p><p>We know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We have built and continue to expand our team of creative problem-solvers from a diverse group of industries, specialties and backgrounds.</p><p><b>Responsibilities</b></p><p>• Execute policies and procedures to facilitate a high quality support experience for customers across solution lines.</p><p>• Hit target performance metrics and goals including first response time, time to resolution, and CSAT.</p><p>• Use support tools to respond to users, track trends, implement new process improvements, and track tickets. Track activities in CRM to share customer touchpoints with CSMs and account stakeholders.</p><p>• Ensure updated content across customer-facing resources through article development, macro creation, and video development.</p><p>• Act as a liaison between the customer support team and other internal and external teams.</p><p>• Identify and share customer trends and product feedback to improve the customer experience and drive further retention.</p><p>• Utilize Jira to consolidate, solidify, and share end user product feedback with the product team.</p><p>• Be a power user of LeafLink to develop and maintain a thorough understanding of the product and internal systems.</p><p>• Help both customers and colleagues succeed through knowledge sharing and identifying creative solutions and work-arounds to multiple workflow needs.</p><p>• Performs other related duties as assigned.</p><p><b>Qualifications</b></p><p>• 2+ years of experience with customer support for a SaaS platform. Marketplace and/or ecommerce experience is a plus.</p><p>• Track record for supporting customer service function while a company is growing at scale.</p><p>• Experience with servicing multiple business lines and users across multiple platforms.</p><p>• Ability to partner with business teams on commercial concepts and distribution strategies to ensure a collaborative customer engagement approach.</p><p>• Excellent communication skills to respond to users through email, ticketing system, and phone.</p><p>• Experience using Zendesk, Jira, and Salesforce required.</p><p><b>Benefits</b></p><p>• Flexible PTO to give our employees a little extra R&amp;R when they need it</p><p>• Competitive compensation and 401k</p><p>• Comprehensive health coverage (medical, dental, vision)</p><p>• Commuter Benefits through a Flexible Spending Account</p><p>• A robust stock option plan to give our employees a direct stake in LeafLink’s success</p></div>","company":{"companyType":"Private/Established","name":"LeafLink","logoUrl":"/logos/leaflink-580183521ffe570c90670c4a1767fdb6.png"},"location":{"country":"United States","address":"New York, NY, USA","stateProvince":"NY"},"frontendLink":"/job-posting/leaflink/customer-support-agent/d70af6003f87d99e5c41fcf7fd7f5892","title":"Customer Support Agent","hash":"d70af6003f87d99e5c41fcf7fd7f5892","postingUrl":"https://www.ventureloop.com/ventureloop/job/1672865/leaflink/customer-support-agent"},{"postedOn":"11 days ago","description":"<div>Equivalent Experience<br /><br /><b>Description:</b><br />The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. Other responsibilities include answering mainline, greetings visitors, and assisting with other clerical duties as required.<br />MAJOR RESPONSIBILITIES<br /><ul><li>Process and input all customer orders including the coordination of last-minute shipping requests with the traffic department;</li><li>Maintain records of damaged goods and back-order logs</li><li>Handle returned products and assure proper credit is given to the customer</li><li>Trace orders and notify customers of any activity concerning their merchandise</li><li>Assure proper invoicing of accounts by verifying computer-generated invoices</li><li>Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.</li><li>Report customer feedback to management, including any signs of customer dissatisfaction</li><li>Act as a liaison between the warehouse and the customer in the administration of accounts and between the office and customer regarding invoicing and credit changes;</li></ul><b>Additional Skills &amp; Qualifications:</b><b>MUST:</b><br /><ul><li>2+ years of customer service experience in a general office, preferably in a role that involved regular usage of a phone</li><li>Excellent written and verbal communication skills</li><li>Intermediate Outlook, Word &amp; Excel skills</li><li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</li></ul><b>LIKES:</b><br /><ul><li>Experience using WMS like SAP, JD Edwards, or Oracle</li><li>Warehouse or Cannabis industry experience</li><li>Two-year College or one-year related experience and/or training; or equivalent combination of education and experience</li></ul><b>À propos d'Aston Carter:</b><br />Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent.<br />Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients.<br />Reconnu \"best of staffing\" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.<br /><br /><b>About Aston Carter:</b><br />Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.<br /><br />The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</div>","company":{"companyType":"Private/Established","name":"Aston Carter","logoUrl":"/logos/aston-carter-a978af82de7c944f0501d1ebab1f5eda.png"},"location":{"country":"Canada","address":"Leduc, AB","city":"Leduc","stateProvince":"AB"},"frontendLink":"/job-posting/aston-carter/customer-service-representative/06dcc4c62c9d9eccf8225e92dacbcb58","title":"Customer Service Representative","hash":"06dcc4c62c9d9eccf8225e92dacbcb58","postingUrl":"https://ca.indeed.com/job/customer-service-representative-4223178ae4fd6042"},{"postedOn":"10 days ago","description":"<div>About Us<br /><br />Are you a retail and operations superstar and want to work in the fastest growing industry in the US? One Plant is Florida's premier vertically integrated cannabis company, with new stores opening throughout the state. We specialize in responsibly farmed cannabis and offer a variety of medical cannabis products.<br /><br />Do you want to make a difference where you work? Are you a problem solver, love connecting with people and making a difference in their lives? Then we want to hear from you! We have a passion for cannabis, our team, and our patients. We are changing the perception of cannabis one patient at a time!<br /><br />POSITION SUMMARY<br /><br />We are looking for a Call Center Associate that will be the liaison between One Plant and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The ideal candidate will possess the drive to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general.<br /><br />CORE JOB RESPONSIBILITIES<br /><br />Operate daily as both a patient advocate and a company advocate<br /><br />Call center associates will work with in-house cannabis experts to continue their journey of cannabis education.<br /><br />Speak with patients over the phone and in person regarding FAQs that may include the following General Questions about:<br /><br />Cannabis and specific One Plant FL cannabis products<br /><br />One Plant FL locations and delivery zones/schedules<br /><br />How to become a patient and make the most of the current FL medical marijuana program<br /><br />Create and execute patient orders in seed-to-sale software and the OMMU registry.<br /><br />Maintain a patient log.<br /><br />Follow up with patients post order to gather and communicate feedback on products and service.<br /><br />Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.<br /><br />Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders<br /><br />Maintain orders and update CRM and patient log as necessary.<br /><br />May be required to support physician outreach team by working with physicians over the phone and face to face.<br /><br />Participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.<br /><br />Must be able to clearly organize and communicate patient concerns and questions back to their direct report.<br /><br />Required competency to learn, understand, and perform functionality within:<br /><br />Seed-to-sale POS/CRM (Biotrack THC)<br /><br />FL Dept. of Health OMMU Patient Registry<br /><br />Delivery software task management<br /><br />Microsoft Office Suite; gmail/google, etc.<br /><br />SKILLS AND ATTRIBUTES<br /><br />The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.<br /><br />JUDGMENT AND DECISION MAKING<br /><br />Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.<br /><br />Demonstrates good judgment in respecting the confidentiality of patient and company information.<br /><br />Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties.<br /><br />REQUIREMENTS<br /><br />High School Diploma or equivalent<br /><br />Previous experience would be beneficial, but not necessary<br />Must be 21 years of age or older to apply<br />Must comply with all legal or company regulations for working in the industry<br /><br />Bilingual and multi-lingual are encouraged to apply, but not required.<br /><br /><b>Physical Demands:</b><br />The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.<br /><br /><b>EEO Statement:</b><br />We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>","company":{"companyType":"Private/Established","name":"One Plant","logoUrl":"/logos/one-plant-florida-5e731497d3a22de2d92bcbd5449b71d6.jpeg"},"location":{"country":"United States","address":"Fern Park, FL","city":"Fern Park","stateProvince":"FL"},"frontendLink":"/job-posting/one-plant/call-center-associate/afbe176dc5cb7a3aab53f7312d87fdcb","title":"Call Center Associate","hash":"afbe176dc5cb7a3aab53f7312d87fdcb","postingUrl":"https://www.indeed.com/job/call-center-associate-05943cec3f1c73a5"},{"postedOn":"10 days ago","description":"<div><div>Description:<p></p><p><b><br />ABOUT INTEGRATED FINANCIAL HOLDINGS (IFH)</b></p><p>Integrated Financial Holdings, Inc. (OTCPK: IFHI) is a North Carolina-based financial services holding company, specializing in small business lending solutions and targeted bank deposit products to underserved verticals, such as hemp and CBD, with a focus on technology and collaborative investments. Through its six wholly owned subsidiaries (West Town Bank &amp; Trust, West Town Insurance Agency Inc., Windsor Advantage, LLC, Glenwood Structured Finance, LLC, SBA Loan Documentation Services, LLC and Patriarch, LLC) the IFH family of companies employs nearly 140 people across more than 10 locations throughout the country. IFH holds a minority investment in two additional companies (RiskScout, Inc. and Dogwood State Bank) and recently established a joint venture with West Town Payments, LLC.</p><p><b>POSITION SUMMARY</b></p><p>The IT Help Desk Technician will provide first level support for all hardware and software including installation, configuration, maintenance, troubleshooting and support of all Bank devices. Provisions hardware/software, system access, and user accounts for new hires and terminations as well as completes, maintains, and organizes the required documentation.</p><p></p><p><b><br />ESSENTIAL FUNCTIONS &amp; BASIC DUTIES</b></p><ul><li>Configure, maintain, and troubleshoot all network functions and applications, including but not limited to:<ul><li>Windows 7/8/10</li><li>Microsoft Windows Server 2008/2012</li><li>Active Directory/Group Policy, DNS, DHCP, Terminal Services</li><li>Office365 including Exchange Online, SharePoint Online, and Skype</li><li>Office 2013/2016</li><li>Bomgar</li><li>LogMeIn</li><li>Antivirus</li><li>Patch Management</li><li>Data backup/replication systems</li><li>Network access permissions</li><li>File and printer sharing</li></ul></li><li>Provide first line hardware and software help desk support by communicating with the end users during and after issues are resolved to ensure a high level of customer service and satisfaction with our internal customers while maintaining excellent working relationships with our vendors and suppliers.</li><li>Communicate the status of issues with the IT Department and involving the Network Administrator, IT Manager, and/or EVP/Chief Operations Officer when appropriate.</li><li>Perform cleanup/filing/organizing of IT hardware/software inventories as needed.</li><li>Demonstrate a willingness and ability to learn new technologies.</li><li>Demonstrate initiative and resourcefulness when finding solutions to problems.</li><li>Perform ad hoc training of end users to help ensure the most efficient use of available technology systems and tools.</li><li>Maintain and update hardware and software inventories.</li><li>Responsible for adhering to and complying with all Bank policies and procedures, all applicable federal and state laws and regulatory guidance governing financial institutions as they relate to the Bank’s information technology hardware/software resources.</li><li>Update job knowledge by participating in educational opportunities, reading professional publications, maintaining a professional network and participating in professional organizations as opportunities, time and budget allows.</li><li>Protect the Bank’s technology assets and proprietary information by keeping all information learned on the job confidential.</li></ul><p><b>ADDITIONAL RESPONSIBILITIES</b></p><ul><li>Adheres specifically to all Bank policies and procedures, Federal and State regulations and laws.</li><li>Performs other duties as required.</li></ul>. Requirements:<p><b>Required Education:</b></p><p>Associate’s degree required; IT certifications and/or 4-year degree preferred.</p><p></p><p><b><br />Required Knowledge:</b></p><ul><li>Working knowledge and strong understanding of computer systems, mobile devices and other tech products.</li><li>Tech savvy with working knowledge of office automation products, databases, and core bank processing systems and ancillary products.</li><li>Microsoft MTA Certification preferred</li></ul><p><b>Required Experience:</b></p><ul><li>Minimum of seven years of experience in IT Support.</li><li>Experience within financial/banking industry preferred.</li></ul><p><b>Required Skills:</b></p><ul><li>Must be organized and detail oriented and have excellent communication skills.</li><li>Customer-oriented and cool tempered.</li><li>Ability to diagnose and resolve basic technical issues.</li></ul><p><b><i>Physical Demands/Work Environment Requirements:</i></b></p><p>Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must be able to sit, stand, stoop, and bend. Must have the ability to work the days and hours required to fulfill the essential functions of the position.</p><p><b><i>Mental Demands:</i></b></p><p>Learning, thinking, concentration, the ability to interact with others, the ability to exercise self-control, and the ability to work under pressure and meet strict deadlines. Must have the ability to make decisions and exercise discretion when necessary. Must be flexible and patient. Ability to work in a fast pace environment and manage multiple tasks with minimal supervision while delivering the highest level of service. Ability to solve practical problems and deal with a variety of situations simultaneously.</p></div></div>","company":{"companyType":"Private/Established","name":"Integrated Financial Holdings, Inc","logoUrl":"/logos/integrated-financial-holdings-inc-b1e2468c52637bb89e4854f067ca8c10.jpeg"},"location":{"country":"United States","address":"Raleigh, NC","city":"Raleigh","stateProvince":"NC"},"frontendLink":"/job-posting/integrated-financial-holdings-inc/help-desk-technician-ii/9485758a4b7903be000fc2a6f5438b5d","title":"Help Desk Technician II","hash":"9485758a4b7903be000fc2a6f5438b5d","postingUrl":"https://www.indeed.com/job/help-desk-technician-ii-e75000339a971804"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Our Budtender must be friendly, knowledgeable and able to provide excellent customer service to our customers. Responsibilities include providing education to customers to allow them to select the right product that caters to their specific needs.The Role - Customer Service Sales Representative (CSSR)Welcome everyone in a courteous, friendly and professional manner while providing exceptional customer serviceCreate relationships with customers in order to provide customized service and relevant product information that meets their needsBehave as an ambassador to Reds Cannabis LTD. Community-focused mandate and remain open to ongoing feedback, training and educationResponsible for cash handling, cash outs and correctly using our Point of Sale systemUphold all protocols for safety and security, including IDing guestsWork with the team and management to maintain a clean, organized and efficient locationStay up to date on all staff communication to ensure accurate understanding of specials, products, policies and proceduresThe PositionFlexible availability required, including nights and weekends19+ years of age and legally able to work in CanadaAll employees are required to enroll in the Province of Saskatchewan CannaSell SK Qualification and complete a criminal record checkExcellent interpersonal skills that make others feel welcome and heard Able to work productively and non-judgmentally within a small space in an inclusive, team-oriented environmentStrong integrity, judgement, and proactive management of timeQuick learner with a strong desire to gain more experience and knowledgeCash handling and customer service experience is requiredStrong cannabis product knowledge is an asset but willing to train</p></div>","company":{"companyType":"Public/Established","name":"REDS CANNABIS LTD.","logoUrl":"/logos/reds-cannabis-ltd-9736ac0b0ac1405107f7796ab255a1b0.jpeg"},"location":{"country":"Canada","address":"Rosthern, SK (+1 other)","city":"Rosthern","stateProvince":"SK"},"frontendLink":"/job-posting/reds-cannabis-ltd/bud-expert-customer-service/aed68a08e074d85d5e1e8be3a44544c4","title":"Bud Expert - Customer Service","hash":"aed68a08e074d85d5e1e8be3a44544c4","postingUrl":"https://ca.talent.com/view?id=bfdbf80675bd"},{"postedOn":"9 days ago","description":"<div><div><p><b>About Solar Thera</b></p><p>Massachusetts based Solar Therapeutics is New England’s leading producer of wellness and alternative therapies dedicated to state of the art, fully sustainable cultivation &amp; production of pharmaceutical grade cannabis.</p><p>The company’s experienced management team, dedicated board and passionate investors are driven by a singular mission: to provide industry leading alternative therapies with a sustainable carbon-neutral energy footprint.</p><br /><p></p><p><b>The Position</b></p><p>We are seeking reliable and trust-worthy Security Associates to join our team here at Solar Therapeutics. The ideal candidate will have prior security experience and will be able to work days, nights, and weekends.</p><ul><li>Minimum of 21 years of age.</li><li>Possess valid driver’s license or state ID.</li><li>Must pass all required background checks.</li><li>Must be and remain compliant with any and all legal or company regulations for working in the industry.</li><li>Must be able to lift up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching.</li></ul><p><b>Key Responsibilities</b></p><ul><li>Enthusiastically greet all customers, patients, staff, and vendors that enter the dispensary</li><li>Check identification of all customers and patients before permitting them inside the dispensary</li><li>Answer front desk phone and direct calls accordingly</li><li>Monitor and enforce Solar Therapeutics safety and security procedures</li><li>Receive packages/deliveries for the dispensary</li><li>Assist with state inspections</li><li>Assist with general store issues</li><li>Report writing (post event and informational)</li><li>Other duties as assigned</li></ul><p><b>Qualifications</b></p><ul><li>1 year experience in security or a related field preferred</li><li>Past training or experience with non-violent crisis intervention, behavior management, or other safety-awareness based training a plus</li><li>Great time management skills</li><li>Must be proactive, have a strong work ethic and pay great attention to detail</li><li>Comfortable with handling confidential information</li></ul></div></div>","company":{"companyType":"Private/Startup","name":"Solar Therapeutics","logoUrl":"/logos/solar-therapeutics-5b921534f55fa9dfbdb96a6a31f7fb57.jpeg"},"location":{"country":"United States","address":"Somerset, MA 02725","city":"Somerset","stateProvince":"MA"},"frontendLink":"/job-posting/solar-therapeutics/dispensary-door-attendant-greeter/8155501bd523c700733fe52bea6cbbee","title":"Dispensary Door Attendant/Greeter","hash":"8155501bd523c700733fe52bea6cbbee","postingUrl":"https://www.indeed.com/job/dispensary-door-attendantgreeter-2d299b577d73b97c"},{"postedOn":"12 days ago","description":"<div><div><p>Located in Barrie, Ontario, <b>MediPharm Labs</b> offers a professional and collaborative workplace culture in a leading-edge facility built to international pharma standards. Our company is a recognized leader in the Cannabis industry, having won numerous cannabis and entrepreneurship awards. Our growing team of scientists, technicians, engineers, and business professionals delivers quality and innovation through research, discipline, and forward thinking. MediPharm Labs provides contract manufacturing and distribution/sales services of finished goods for others in addition to developing our own branded products for the medical and adult-use segments in Canada. These brands span a number of consumer groups – medical, health &amp; wellness, recreational/social – as well as product formats such as vaporizers, topicals, edibles and concentrates. This differentiated portfolio of products is available through government and private retailers across Canada as well as through the Medical Cannabis by Shoppers online platform.</p><p>The <b>Customer Service Representative</b> is responsible for providing exceptional customer service to all MediPharm Labs brand customers. They will be responsible for assisting customers via phone, documenting information, responding and directing customer inquiries while working closely with our sales, supply chain and marketing departments.</p><p>Based in Barrie, however location flexibility is available, with additional working from home options.</p><p><b>Responsibilities:</b></p><ul><li>Manage customer service nationally across all Medipharm Labs’ brands, providing support to customers by answering inquiries and resolving problems</li><li>Receiving and placing customer service telephone calls, emails, and website inquiries</li><li>Resolving customer complaints with a solution-oriented approach, working cross-functionally with other internal team members to provide the best possible customer care</li><li>Responds promptly to customer inquiries (within 48 hours)</li><li>Data entry and tracking of customer-related inquires</li><li>Provide customer training and product/brand training remotely to support our government run stores in Quebec and Nova Scotia</li><li>Lead product education and customer relations to support sales representatives on a national level</li><li>Maintain and update knowledge of all products and services</li><li>Ensure accurate information is recorded and stored for all customer inquiries</li><li>Manage customer records, providing regular updates for product feedback and improvements</li><li>Participate in weekly meetings to discuss and provide suggestions for improvement of policies, procedures, customer satisfaction</li></ul><p><b>Skills and Experience:</b></p><ul><li>Minimum 2 years working in a customer service role</li><li>Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating systems and Microsoft Office applications</li><li>Strong verbal and written communication skills</li><li>Experience working in a regulated industry a preferred</li><li>Ability to perform data entry and communicate electronically with a strong attention to detail and accuracy</li></ul><p>To apply online, please click on the appropriate link below.</p></div></div>","company":{"companyType":"Private/Established","name":"MediPharm Labs Inc","logoUrl":"/logos/medipharm-labs-4315d12381f59d368d5becaecc808e0c.jpeg"},"location":{"country":"Canada","address":"Barrie, ON","city":"Barrie","stateProvince":"ON"},"frontendLink":"/job-posting/medipharm-labs-inc/customer-service-representative/4721f3abfad258ad8249e39510d9fa82","title":"Customer Service Representative","hash":"4721f3abfad258ad8249e39510d9fa82","postingUrl":"https://ca.indeed.com/job/customer-service-representative-4a9fb3a43db8a2c5"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>Welcome to the Latest Job Vacancies Site 2021 and at this time we would like to inform you of the Latest Job Vacancies from the Green Man Cannabis with the position of FRONT DESK / RECEPTION - Green Man Cannabis which was opened this.</p><p>If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information FRONT DESK / RECEPTION - Green Man Cannabis Denver below matches your qualifications. Good Luck: D</p><p>Answers incoming phone calls and voice messages. Must be licensed by the State of Colorado Medical Marijuana Enforcement Division. Th primary</p><p>• Company Name : Green Man Cannabis</p><p>• Open Position : FRONT DESK / RECEPTION - Green Man Cannabis Denver</p><p>• Location Job : Denver, CO 80204</p><p>• Country Job : US</p><p><b>How to Submit an Application:</b></p><p>After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the FRONT DESK / RECEPTION - Green Man Cannabis job info - Green Man Cannabis Denver, CO 80204 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies FRONT DESK / RECEPTION - Green Man Cannabis job info - Green Man Cannabis Denver, CO 80204 in 13-06-2021 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.</p><p>Green Man Cannabis |</p><p>Denver, CO 80204</p><p>Denver, CO 80204</p><p><b>CO</b></p><p><b>US</b></p><p>23-07-2021</p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"Colorado, USA","stateProvince":"CO"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception-green-man-cannabis/91aeed94c818255b5d3408e4b456dc70","title":"FRONT DESK / RECEPTION - Green Man Cannabis","hash":"91aeed94c818255b5d3408e4b456dc70","postingUrl":"https://idblogo.com/job/606c9bd7ec857a3e/front-desk-reception-green-man-cannabis.html"},{"employmentType":"Full-time","postedOn":"10 days ago","description":"<div><div><p>Ayr Wellness is an expanding vertically integrated, U.S. multi-state cannabis operator, focused on delivering the highest quality cannabis products and customer experience throughout its footprint. Based on the belief that everything starts with the quality of the plant, the Company is focused on superior cultivation to grow superior branded cannabis products. Ayr strives to enrich consumers’ experience higher every day through the wellness and wonder of cannabis.</p><p>Oasis Cannabis is a subsidiary of Ayr Wellness, operating three dispensaries in Arizona and multiple cultivation sites. If you are looking to join an exciting company that is growing rapidly in the Arizona cannabis industry, Oasis Cannabis is the place for you! Soon to be one of the largest cannabis producers in the state, we are looking for dedicated employees to join our team. This job is fast-paced and a highly productive environment. Professionalism, quality and teamwork are necessary for success in this position.</p><p>Are you a dynamic, fun, individual, who thrives in a fast-paced environment, with a knowledge of cannabis? We are seeking talented individuals who want to help us make a difference in this industry and have a professional fun demeanor. Applicants must have exceptional customer service skills and experience within the cannabis industry, or as an alternative, a strong background in sales, retail merchandising or management outside of the industry.</p><p><b>Job Description:</b></p><p><b>The front desk receptionist has an amazing attitude, while checking in new and existing patients or customers per the Maricopa county and State of Arizona requirements, answering phones, creating patient profiles, and generally assisting where needed. This role is the first to greet our patients / customers to begin a positive experience, so a friendly, upbeat and welcoming personality is extremely important!</b></p><p><b>Requirements:</b></p><ul><li><b>Excellent and pleasant reception skills with the ability to greet customers consistently</b></li><li><b>Excellent telephone skills</b></li><li><b>Must be highly organized</b></li><li><b>Must be proficient with computers</b></li><li><b>Ability to effectively navigate Microsoft Office and G-Suite programs</b></li><li><b>Competent filing ability</b></li><li><b>High degree of initiative and self-motivation</b></li><li><b>Knowledge of social media (Weedmaps and Leafly a plus)</b></li><li><b>Reliability: Ensure you are on time for each and every shift ready to work</b></li><li><b>Excellent Communication skills</b></li><li><b>Attention to Detail</b></li><li><b>Ability to multi-task</b></li><li><b>Ability to manage stressful situations while maintaining composure and positive interactions</b></li><li><b>Ensure you and your uniform/clothing are clean and professional</b></li><li><b>Must submit and pass a criminal background check</b></li><li><b>Valid AZ ID</b></li><li><b>Must be 21 years or older</b></li><li><b>This position will require the applicant to routinely sit, stand, stoop, kneel, crouch, and bend for up to 8 hours. Position requires the occasional lifting of objects in excess of 25 lbs.</b></li></ul><p><b>Hours and Availability:</b></p><p><b>7-8 hour shifts between the hours of 7:30AM - 10:00PM. Must be available weekends, weekdays, evenings and holidays!</b></p><p><b>If you have previous work experience in the cannabis industry, please make sure to provide a detailed work history somewhere within your resume or cover letter!</b></p><p><b>We would love to know!</b></p><p><b>(Applicants who have not completed the Indeed assessment will not be considered)</b></p><p><b>Job Type: Full-time</b></p><p><b>Pay: $12.15 per hour</b></p><p>Oasis Cannabis takes the prevention of Covid-19 very seriously. Mask and gloves are required along with hourly wipe downs, other sanitizing protocols, and temp checks for all who enter the buildings.</p><p>AYR Wellness is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</p><p><br /></p><p></p><p>8lFQGNQiua</p></div></div>","company":{"companyType":"Public/Established","name":"Oasis Cannabis","logoUrl":"/logos/oasis-cannabis-9f5249e57dd2c158a6ae629ad6680df4.jpeg"},"location":{"country":"United States","address":"Glendale, AZ 85308","city":"Glendale","stateProvince":"AZ"},"frontendLink":"/job-posting/oasis-cannabis/front-desk-receptionist/976ed0fe5e8f75c9c6f82c10ce07ea5e","title":"Front Desk Receptionist","hash":"976ed0fe5e8f75c9c6f82c10ce07ea5e","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-b17b5c85703ef485"},{"employmentType":"Part-time","postedOn":"10 days ago","description":"<div><p>Have you been longing to join the Cannabis Industry? This is a great opportunity to join an awesome team in the exciting field of cannabis, gain new knowledge, and be part of an expanding business!</p><p>Schedule should be flexible. Our stores are open 7 days per week between the hours of 7am-9pm, and 9am-9pm on weekends. Candidates must have a strong sense for customer service, be familiar with cannabis and cannabis products, be personable, professional, and have a positive attitude.</p><p>The ability to multitask and prioritize is key, as is computer literacy and good phone skills.</p><p>Candidates must be 21+</p><p>Please submit your resume and references, interviews will be scheduled over the coming week.</p><p>Job Type: Part-time</p><p>Pay: $13.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Two Rivers Wellness","logoUrl":"/logos/two-rivers-wellness-ae39baa5ecc8703d5309e0f251447dc0.jpeg"},"location":{"country":"United States","address":"Sacramento, CA 95811","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/two-rivers-wellness/front-desk-receptionist/9809421976ae1d226d05aac78097d837","title":"Front Desk Receptionist","hash":"9809421976ae1d226d05aac78097d837","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-7223e812ac64b374"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>Location: Franklin, MA</p><p><b>PARALLEL</b></p><p>Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.</p><p>IN A NUTSHELL…</p><p>The Guide is responsible for interacting with patients in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. Report directly to the Store Manager, Assistant Store Manager, and Lead Guides.</p><p>This role is with Massachusetts (NETA), one of the renowned retail brands under the Parallel umbrella.</p><p>Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit .</p><p><b>WHAT YOU WILL BE DOING</b></p><p>• Follow NETA Policies &amp; Procedures for daily operations and fully comply with state medical marijuana regulations</p><p>• Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport</p><p>• Provide product expertise and knowledge to patients and explain the potential benefits of each various type and strain of medical marijuana, as well as methods of use</p><p>• Identify unique needs of each individual patient by demonstrating compassion, empathy and sensitivity</p><p>• Answer patient and caregiver questions and provide resources to assist in their medical use of marijuana</p><p>• Participate in the patient intake process, maintaining appropriate paperwork and patient records</p><p>• Maintain privacy and confidentiality of sensitive patient information</p><p>• Accurately receive, prepare and complete patient orders and sales utilizing point-of-sale and</p><p>• Accurately enter all patient record information within point of sale system</p><p>• Help to ensure the store is stocked, clean and in proper operational order</p><p>• Work in close coordination with a team of other patient services associates</p><p>• Supports the team work effort in both opening and closing procedures</p><p>• Act as a liaison between patients and NETA management to continually improve the customer experience</p><p>• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brand</p><p>• Performs other duties and tasks as assigned</p><p>EXPERIENCE AND SKILLS YOU'LL BRING</p><p>• Age 21 or over (Required)</p><p>• High School Diploma or equivalent (Required)</p><p>• Valid Government-Issued Photo ID (Required)</p><p>• Previous retail or customer service experience (Required)</p><p>• Knowledge of basic computer skills, point of sale software and cash management (Required)</p><p>• Must successfully complete role specific training program. This includes passing the Dispensing test at the conclusion of the training program and independently perform all functions of the role</p><p>• Ability to deal with problems and resolve in a professional manner</p><p>• Must be available to work weekends and applicable holidays</p><p>• Positive attitude and strong work ethic</p><p>• Demonstrates high emotional intelligence</p><p>• Ability to effectively multi-task</p><p>• Must be highly organized and have extreme attention to detail</p><p>• Passionate about the importance of medical marijuana</p><p>YOU WILL BE SUCCESSFUL IF YOU…</p><p>• Are self-motivated; micro-managing isn't fun for anyone</p><p>• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>• Can work fast and be flexible; our industry is always changing</p><p>• Play nice with others; we collaborate with each other a lot</p><p>• Think creatively; sometimes, the \"traditional\" solution isn't the best one</p><p><b>WHAT YOU GET</b></p><p>• Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs</p><p>• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>• Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>• Employee discount</p><p>• Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>• Ability to stand for prolonged periods of time, and perform weighing, counting, calculating and computer processing operations.</p><p>• Ability to lift 30 lbs. unassisted.</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 31104 Category: Retail , Keywords: Assistant Store Manager</p></div>","company":{"companyType":"Public/Growth","name":"Neta"},"location":{"country":"United States","address":"Wrentham, MA, USA","city":"Wrentham","stateProvince":"MA"},"frontendLink":"/job-posting/neta/customer-care-representative/d21d22d1eb937e60d472f2d3e8707535","title":"Customer Care Representative","hash":"d21d22d1eb937e60d472f2d3e8707535","postingUrl":"https://www.emploze.com/job/customer-care-representative-in-wrentham-massachusetts/6491-1262156754D2"},{"employmentType":"Part-time","postedOn":"3 days ago","description":"<div><p>Trees Cannabis is hiring a part time Customer Sales &amp; Services Representatives to join our team at our Cook St. location in Victoria, BC. Trees Cannabis is a Vancouver Island cannabis retailer committed to sharing our passion for cannabis with our Vancouver Island community.</p><p>The CSSR is the first point of contact with customers and is a cannabis subject matter expert. They build relationships to create loyal customers who trust the opinions and judgement of our CSSR team. This part time role requires availability evenings and weekends (especially Sundays!)</p><p>About the Role Responsibilities</p><p>• Welcome everyone in a courteous, friendly, and professional manner while providing exceptional service</p><p>• Develop customer relationships by sharing knowledge and demonstrating exceptional customer service to establish confidence in Trees Cannabis as an leader in the cannabis industry and in our communities</p><p>• Listens attentively to customers and their needs in order to recommend appropriate products and meet sales targets</p><p>• Uphold all store operations, cash handling, and safe workplace policies</p><p>• Be familiar with and uphold all relevant regulations within the store</p><p>• Utilize cannabis knowledge to achieve sales targets</p><p>• Ensure the retail environment is clean, welcoming, and well stocked</p><p><b>About You</b></p><p>• Successful candidates will have a valid Selling It Right Certification and be 19+ years of age</p><p>• You’re committed to exceptional customer service and a great work environment</p><p>• You act with integrity and exercise excellent judgement</p><p>• You're knowledgeable about the cannabis industry including federal, provincial, and municipal regulations etc.</p><p>• You have extraordinary communication and relationship building skills, are enthusiastic, reliable and eager to achieve goals</p><p>You are keen and able to work evenings and weekends</p><p>• Previous Customer Service and sales experience in a retail environment (Cannabis knowledge is an asset though a desire to learn is most essential)</p><p><b>Work Environment</b></p><p>CSSRs work predominantly in customer facing roles interacting with the public. They participate in store cleanliness activities, and may be required to lift objects of up to 22 kg. This role involves standing, bending at the waist and walking for the duration of the shift.</p><p>Why Join Us?</p><p>• We offer an awesome staff discount, a great health benefits package, and competitive compensation</p><p>• We’re community-oriented and give back to our communities regularly</p><p>• We encourage a warm and friendly work environment</p><p>• We offer opportunity to develop your career with a growing company</p><p>Selling it Right Certification</p><p>The Selling it Right Certification is required for anyone involved in the sale of licensed recreational cannabis in BC. It is designed to help make sure that the sale of licensed recreational cannabis is done lawfully and keeps patrons, staff, and others safe. The cost for the online exam is $35</p></div>","company":{"companyType":"Private/Established","name":"Trees Cannabis","logoUrl":"/logos/treez-inc-47f2ccbdf50dff3c068b3713295dffe7.png"},"location":{"country":"Canada","address":"Canada"},"frontendLink":"/job-posting/trees-cannabis/customer-service-and-sales-representatives-cook-st-victoria/7e541bd7953d3aed6739bcccf8b3dc5a","title":"Customer Service & Sales Representatives (Cook St. Victoria)","hash":"7e541bd7953d3aed6739bcccf8b3dc5a","postingUrl":"https://www.recruit.net/job/customer-services-sales-representative-jobs/7CD3D9D463F06B2C"}]