1662 results
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Dispatcher/Customer Service Representative

Cannabis Company Redwood City, CA 94063 Full-time, Part-time
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We are a new and growing legal cannabis delivery service. We are looking for dispatchers / customer service representative who are excited about building a new operation and creating a positive and sustainable culture for our new brand. We are willing to teach the right person about cannabis, however personality is a must ! If you want to compete in sales or have worked in restaurants, coffee or high pressure jobs... We might be looking for you!

Overview – This role is responsible for the customer’s experience with our brand and products. This means being on-time, accurate, friendly and safe. The sale/dispatch role carries an enhanced responsibility to execute procedures regarding inventory, safety, security and sales.

Responsibilities -

  • Act with integrity in all things.
  • Accept, verify and process new delivery customers
  • Provide the customer with product solutions that exceed their expectations.
  • Execute the detailed and specific procedures described in the Delivery SOP's
  • Accurately conduct sales and inventory transactions as prescribed by the company POS system including the picking and staging of delivery orders.
  • Observe all company policies, rules and regulations.
  • Maintain detailed knowledge of all products including effects, inventory levels and promotions.
  • Promote a team first working environment.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance

Schedule:

  • 8 hour shift
  • Weekend availability

Experience:

  • Sales: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

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The main objective was to become a licensed dispensary. The company went on to create a chain of ten stores. These 10 stores were operated as medical cannabis clinics. This model helped them to position themselves for success in the legal recreational market by giving staff the knowledge base and experience to become experts in “all things cannabis”. In May 2020, Cannabis Supply Co. reached its goal of obtaining its retail operator’s license.</p><p>Age Gater (Acting as)</p><ul><li>Prevent cannabis sales to anyone under the age of 19, by reviewing government-issued photo identification to validate permission to enter.</li></ul><ul><li>Assist in traffic flow management.</li></ul><ul><li>Protect the company’s staff by maintaining a safe and secure environment.</li></ul><ul><li>Foster a sense of teamwork will all team members.</li></ul><ul><li>Ensure the security of all company products at all times.</li></ul><ul><li>Adhere to and uphold Loss Prevention systems to prevent all possible opportunities.</li></ul><ul><li>Observe for signs of crime or disorder and communicate any disturbances.</li></ul><ul><li>Take accurate notes of unusual occurrences.</li></ul><ul><li>Report in detail any suspicious incidents.</li></ul><p>Customer Service Rep</p><ul><li>Welcome and assist all customers that visit the store.</li></ul><ul><li>Professionally and politely handle all inquiries, feedback, complaints or concerns.</li></ul><ul><li>Educate customers about our products.</li></ul><ul><li>Process payments with POS and computer systems.</li></ul><ul><li>Open and close the store accurately and on time.</li></ul><ul><li>Staying up to date on offers and specials.</li></ul><ul><li>Responding to member inquiries with comprehensive knowledge and accuracy.</li></ul><ul><li>Maintaining sales goals on a daily and weekly basis.</li></ul><ul><li>Closing and completing all end-of-day reports and procedures.</li></ul><ul><li>Ensure the store is clean and tidy.</li></ul><p>**MUST HAVE VALID CANSELL AND A CLEAN BACKGROUND CHECK</p><p>Part-time hours: 5 - 12 per week</p><p>Application deadline: 2021-10-01</p><p>Expected start date: 2021-10-04</p><p>Job Type: Part-time</p><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekends</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Cannabis Supply Co"},"location":{"country":"Canada","address":"Niagara Falls, ON","city":"Niagara Falls","stateProvince":"ON"},"frontendLink":"/job-posting/cannabis-supply-co/customer-service-representative-csr/59186aaaadc414fef194e046c48c2343","title":"Customer Service Representative (CSR)","hash":"59186aaaadc414fef194e046c48c2343","postingUrl":"https://ca.indeed.com/job/customer-service-representative-csr-dda4a1861e1cac1b"},{"employmentType":"Full-time, Contract","postedOn":"16 hours ago","description":"<div><p>We are looking for a customer-oriented service representative in CBD/Hemp industry.</p><p>A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p><b>Responsibilities</b></p><ul><li>Manage large amounts of incoming calls</li><li>Generate sales leads( MOQ 10 Leads Per day)</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>High school degree</li><li>3- 5 Years in CBD/ THC Industry</li></ul><p>Job Types: Full-time, Contract</p><p>Pay: $9.00 - $21.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 3 years (Required)</li><li>Google Docs: 3 years (Required)</li></ul><p>Work Location:</p><ul><li>Fully Remote</li></ul><p>Work Location: Remote</p></div>","company":{"companyType":"Private/Startup","name":"American White Label CBD","logoUrl":"/logos/american-white-label-cbd-f647a30db3485de0069113fff93e1359.jpeg"},"location":{"address":"Remote"},"frontendLink":"/job-posting/american-white-label-cbd/customer-service-representative/8fcaa3b4930fd00fa6059f83809ecec1","title":"Customer Service Representative","hash":"8fcaa3b4930fd00fa6059f83809ecec1","postingUrl":"https://www.indeed.com/job/customer-service-representative-760bda64e9654f7e"},{"employmentType":"Full-time","postedOn":"16 hours ago","description":"<div><p><b>Who we are: </b><br />Stachs LLC is a subsidiary of Eaze Technologies and supports the operations of a network of cannabis delivery, manufacturing &amp; distribution facilities. Eaze, our technology arm, supports the cannabis delivery platform and marketplace that connects adult consumers with licensed dispensaries and products.<br />We are on a mission to enhance safe access to legal cannabis, educate people about cannabis as a tool for wellness, and drive smart cannabis policies. At Stachs, you will work alongside a world-class team representing a wide range of backgrounds and strengths.<br />The Live Operations Team at Stachs supports retailer operations in real-time to ensure that every user has an outstanding experience. This team is the primary interface between Eaze, Stachs' dispensaries, and the drivers that use the Eaze platform.<br />You have excellent communication skills, learn quickly and are detail oriented. Heavy internal and external communications are significant aspects of this role. The role is full-time and will require evening and weekend support coverage.</p><p><b>What you'll do: </b></p><ul><li>Monitor communication channels between Eaze and Stachs' dispensaries to ensure a consistently high customer experience by proactively addressing issues in real-time</li><li>Work cross-functionally across multiple departments to execute intraday business needs</li><li>Provide frontline support for drivers who use Eaze technology</li><li>Play a key role in suggesting and implementing process improvements</li></ul><p><b>What we're looking for: </b></p><ul><li>Available to work nights, weekends and holidays (required)</li><li>Exceptional multi-tasking ability</li><li>High expectations for success</li><li>The ability to make rapid decisions in a high pressure environment</li><li>Excellent communication, social, and organization skills</li><li>A can-do, optimistic attitude</li><li>Some start-up experience</li></ul><p><b>Why you should join: </b><br />As an organization, we are keenly aware of the injustice of the war on drugs - which for so many years has been used to incarcerate Black and Latinx people on a massive scale. We are always trying to do our part to support these communities, whether it's through the promotion of social equity brands or funding underrepresented cannabis business founders through our accelerator program.<br />We are committed to growing a diverse and welcoming team in a safe space to be yourself and learn from your colleagues. We strive to be an equal opportunity employer and enthusiastically encourage people from a wide variety of backgrounds and experiences to apply. Stachs does not discriminate by race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.</p><p>Job Type: Full-time</p><p>Pay: Up to $57,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Evening shift</li><li>On call</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location:</p><ul><li>Multiple locations</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul><p>Work Location: Multiple Locations</p></div>","company":{"name":"Stachs LLC"},"location":{"country":"United States","address":"Los Angeles, CA","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/stachs-llc/customer-service-representative/a8838526f18e64338924a82a4391d0a7","title":"Customer Service Representative","hash":"a8838526f18e64338924a82a4391d0a7","postingUrl":"https://www.indeed.com/job/customer-service-representative-31f71c49b9dfe3d6"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p><b>About us</b></p><p>Colorado Cannabis Company is looking for an outgoing and energetic person for five (5) days a week to greet customers, check ID's and check in our MMJ patients. Badge Required for position.</p><p>Requirements:</p><p>MED Badge<br />Positive attitude<br />Ability to follow directions<br />Ability to work well as a team<br />Reliable transportation<br />Ability to work some overtime</p><p>Computer Knowledge</p><p>Job Type: Full-time</p><p>Pay: From $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>MED Badge (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Colorado Cannabis Company"},"location":{"country":"United States","address":"Littleton, CO 80127","city":"Littleton","stateProvince":"CO"},"frontendLink":"/job-posting/colorado-cannabis-company/front-desk-receptionist/64c80c40449ed55ab17d8b2cfb2dc00f","title":"Front Desk Receptionist","hash":"64c80c40449ed55ab17d8b2cfb2dc00f","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-731f2f1e0ba5bfd2"},{"postedOn":"4 days ago","description":"<div>About Us<br /><br />The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and is now the provincial wholesaler of cannabis for private retail stores.<br /><br />Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.<br /><br />About the Role<br /><br />The OCS is looking for a Customer Service Representative (CSR) to join our Omni-Channel Customer Care &amp; Experience team. As CSR, you will be the first point of contact for private recreational cannabis retailers and eCommerce customers, and providing customers with high quality, customer-focused service via phone, live chat, and inbound and outbound email communications.<br /><br />The CSR will assist in end-to-end processing of wholesale/retailer orders, including providing accounts receivable support, monitoring orders, optimizing multi-channel delivery fulfillment, supporting fraud and order management review, Quality Assurance complaint intake and resolution, delivery investigations, wholesale on-boarding and Retailer Contract maintenance, and problem-solving any transactional order concerns.<br /><br />The CSR will proactively review orders for any on-hold or delayed orders to resolve discrepancies or escalate the order to appropriate internal support and help OCS maintain excellent customer service standards. In addition, the CSR will provide KPIs and trend analysis of OMNI Channel customer interactions and provide recommendations to ensure continuous improvement.<br /><br />About Your Day<br /><br /><ul><li>Cultivate customer service relationship excellence, through managing account needs on an individual, consistent basis. Respond to incoming telephone, email and online live chat inquiries in a professional and engaging manner. Script, deploy and monitor outbound email communications.</li><li>Support customer transactional ordering and fulfillment processes, working with Account Management, Supply Chain, Quality Assurance and Merchandising teams.</li><li>Provide customer with up to date information on product selection and availability, by working with the merchandising and supply chain departments</li><li>Support Account Managers in the on-boarding new customers, ensuring a high standard of customer care. Liaise with AGCO licensing officers, Finance and Legal to ensure accurate retailer contract and account information.</li><li>Assist in the resolution of account/order reconciliation discrepancies (ex. Shipment/delivery concerns, order status updates, inventory errors)</li><li>Assist customers with information, education and FAQ with social responsibility and customer service as the foundation for responses.</li><li>Investigate and work to resolve customer concerns by liaising with OCS internal business partners to provide solutions.</li><li>Monitor OMNI Channel order deck, ensuring orders are tracking for on-time and accurate processing/delivery.</li><li>Proactively investigate orders that are on-hold or appear to have a discrepancy, or require a return, liaising with other teams as needed.</li><li>Resolve simple order challenges (ex. Address errors or typos) and escalate complex order issues to appropriate internal department.</li></ul>About You<br /><br /><ul><li>Completion of Secondary School. Post-secondary education in business, commerce, or related field of study would be an asset.</li><li>2+ years of Customer Service work experience. Experience with a dedicated client base or in a contact center would be an asset.</li><li>Intermediate Microsoft Office Skills</li><li>Excellent customer service skills</li><li>Bilingualism (French/English) would be a strong asset.</li></ul>Job Details<br /><br /><ul><li>City: Toronto, ON</li><li>Employment Type: Fixed Term Contract (1 year)</li><li>Required Travel: Rare</li><li>Application Deadline: October 8, 2021 at 11:59pm</li></ul>We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation please let us know, we will work with you to meet your needs.</div>","company":{"companyType":"Government","name":"OCS","logoUrl":"/logos/ocs-b67c345b3aee8c617dbc56a9ed68262c.jpeg"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/ocs/customer-service-representative/989cd95d344be0b1f8db8f8245065865","title":"Customer Service Representative","hash":"989cd95d344be0b1f8db8f8245065865","postingUrl":"https://ca.indeed.com/job/customer-service-representative-fe122f8f860441bc"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p><b>Responsibilities</b></p><p>• Greet and Check-in customers as they enter</p><p>• Verification of customer ID and cannabis card status</p><p>• Discuss and make appropriate product recommendations to customers based on their physician's recommendation</p><p>• Access and properly utilize the state's Medical Marijuana Use Registry (MMUR) in dispensing product to customers</p><p>• Dispense medication and collect payment via POS register (cash, debit, etc)</p><p>• Maintain strict controls on product, cash, and patient data at all times</p><p>• Stay current with latest industry and product knowledge</p><p>• Support all marketing and sales efforts of the company to ensure sales goals are met</p><p>• Perform other regular duties related to maintaining a safe and clean retail store environment as needed</p><p><b>Qualifications</b></p><p>• Minimum 3-5 years of prior Retail Sales, Retail Pharmacy, Nurse (RN/LPN), CNA, PA or other medical/health services-related experience involving direct customer/client interaction</p><p>• High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</p><p>Job Benefits</p><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Pensacola, FL, USA","city":"Pensacola","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service/1e501bddd192a4be2a0071701ce5a509","title":"Customer Service","hash":"1e501bddd192a4be2a0071701ce5a509","postingUrl":"https://www.rapidinterviews.com/job/customer-service-with-vidacann-in-pensacola-apc-2260"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>Job Details Description ABOUT US As an independent gasoline retailer and supplier, Wilsons Gas Stops operates its own service stations and distributes fuel to dealers in Nova Scotia, New Brunswick, Newfoundland and Prince Edward Island. Wilsons Gas Stops operates 79 company service stations, 13 Wilsons Gas Stops and 66 Esso stations. We are a company that believes in continuous learning and growth to enhance the knowledge and skills of our employees. Wilsons wants to hear from you. JOB SUMMARY Reporting to the store manager, the cashier is responsible for providing exceptional customer service in a high energy, demanding environment. Cashiers are required to process credit/debit card and cash transactions using an electronic register. Other responsibilities include daily store maintenance; unpacking and stocking merchandise, store cleaning (inside and outside), counting products and cash floats, as well as other store specific duties. JOB DUTIES &amp; RESPONSIBILITIES Perform visual checks of store (inside and outside) Provide prompt, personalized and courteous customer service Cash Handling, use of POS System and Inventory Monitoring/ Balancing Abide by all policies, procedures, operational guidelines, and government regulations Prepare ice, drink (coffee, slushies), and food (popcorn, cookies, hot dogs, etc) and clean associated machinery* Conduct fuel tank dips* Execute daily store cleaning maintenance (e.g. mopping, sweeping, dusting, emptying garbage, etc) Any task required by management in order to run the business efficiently EXPECTATIONS Strong verbal and written communication skills Exceptional customer service skills Accountable and Dependable Attention to detail Able to work effectively in groups, as well as independently Excellent organization skills Strong work ethic and positive team attitude Ability to multitask Able to work a flexible schedule including days, evenings, and weekends WHAT WE OFFER Training for career advancement Shift differential** Bonus** Health Plan** Pension Plan** Paid Vacation** *At applicable stores **Restrictions apply Qualifications Skills Behaviors : Motivations : Education Experience Licenses &amp; Certifications</p></div>","company":{"website":"wilsons.ca","companyType":"Private/Established","name":"Wilson Fuel Co. Limited","logoUrl":"/logos/wilson-fuel-co-limited-925202b6ae98df666a86d9fa0c0a800e.png"},"location":{"country":"Canada","address":"Paradise, NL","city":"Paradise","stateProvince":"NL"},"frontendLink":"/job-posting/wilson-fuel-co-limited/cannabis-customer-service-representative/848b636c375c79241abadb26641ca5a5","title":"Cannabis Customer Service Representative","hash":"848b636c375c79241abadb26641ca5a5","postingUrl":"https://ca.trabajo.org/job-850-20210926-2f6adf8ddec2d57acd47aa6858edfb8a"},{"employmentType":"Part-time","postedOn":"6 days ago","description":"<div><p><b>Essential Functions: </b></p><ul><li>Greets customers as they enter the building with a positive and professional attitude.</li><li>Communicates effectively with customers to drive sales while providing excellent customer service.</li><li>Educates customers on the various strains, uses, and methods of delivery and titration.</li><li>Demonstrates working knowledge and complies with all state/ municipal laws and regulations.</li><li>Quickly and efficiently operates the Point of Sale (POS) system.</li><li>Ensures overall cleanliness of the building and back counter.</li></ul><ul><li>Acts with integrity and honesty while activity promoting the culture and the values of the company.</li><li>Ability to anticipate customer and store needs by assessing the store.</li><li>Maintains a professional demeanor during periods of high volume or stressful situations while setting a positive example for the shift team.</li><li>Ability to monitor changes in team or store morale and/or performance while maintaining effective communication with the managers.</li><li>Performs other related duties and projects as business needs require at direction of management.</li></ul><p><b>Education and Experience: </b></p><ul><li>High school diploma or equivalent.</li><li>Experience in the cannabis industry is preferred.</li></ul><p><b>Communication Skills: </b></p><ul><li>Must possess proficient English skills, both written and verbal.</li><li>Must possess effective oral communication and interpersonal skills with ability to deal with all levels of personnel in a professional and effective manner.</li><li>Ability to create and compose written materials with proper English grammar and punctuation.</li><li>Ability to communicate clearly with employees, management, and team members.</li><li>Ability to convey information in a clear and concise manner.</li><li>Ability to communicate effectively in a multi-cultural business environment.</li></ul><p><b>Knowledge and Abilities: </b></p><ul><li>Must be a self-starter with a strong sense of self-development.</li><li>Must possess strong conflict management skills.</li><li>Knowledge and understanding of standard concepts, practices, and procedures within the retail cannabis environment.</li><li>Knowledge of laws and regulations related to cannabis operations.</li><li>Demonstrated problem-solving skills and time management skills.</li><li>Demonstrated approachability and customer service skills.</li><li>Demonstrated reliability, dependability, and flexibility in work habits.</li><li>Possess a strong attention to detail and accuracy.</li><li>Possess ability to accurately operate point of sale system.</li><li>Proficient knowledge of general office procedures and office machines.</li><li>Ability to research and understand regulations for cannabis retail markets.</li><li>Ability to maintain confidentiality, exhibiting a high level of integrity and trustworthiness.</li><li>Ability to work independently and contribute effectively as part of a team.</li></ul><p><b>Physical Demands: The physical demands listed below are representative of those that must be met by an employee to successfully perform the essential functions of this position.</b></p><ul><li>Ability to frequently bend and/or twist at waist/knees/neck to and from seated position while working at workstation.</li><li>Ability to frequently use standard office equipment such as but not limited to computers, telephones, copiers, and scanners.</li><li>Ability to frequently communicate with others.</li><li>Ability to maintain long periods of mental alertness and attention to detail while setting priorities, meeting critical deadlines, and following up on assignments.</li><li>Ability to constantly perform sedentary work, spending extended periods of time at desk or workstation.</li><li>Ability to excessively stand and/or walk for extended periods of time.</li><li>Ability to seldom climb stairs at some locations.</li><li>Ability to seldom push and/or pull up to thirty (30) pounds.</li><li>Ability to seldom lift or carry up to thirty (30) pounds.</li><li>Ability to keyboard for extended periods of time.</li><li>Ability to function in an environment with frequent interruptions.</li><li>Ability to deliver quality results under high pressure deadlines in a fast-paced environment.</li><li>Ability to demonstrate normal manual dexterity and eye-hand coordination; maintain corrected hearing and vision to normal range.</li></ul><p><b>Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.</b></p><ul><li>Primarily a heavy trafficked retail setting in a cannabis dispensary with moderate noise levels and direct exposure to cannabis products.</li></ul><p><b>The Benefits of Joining Our Team: </b></p><ul><li>Awesome company culture!</li><li>Opportunities for advancement</li><li>Talented, fun, and high integrity group of coworkers!</li></ul><p>Job Type: Part-time</p><p>Pay: $15.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>COVID-19 considerations:<br />To keep our employees and customers safe we have hourly sanitizing procedures. Barriers installed to keep line socially distanced as well as a distance barrier inside of the Budroom.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li><li>Microsoft Office: 1 year (Preferred)</li></ul><p>Shift availability:</p><ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Cana Harbor City"},"location":{"country":"United States","address":"Harbor City, CA 90710","city":"Harbor City","stateProvince":"CA"},"frontendLink":"/job-posting/cana-harbor-city/front-desk-receptionist/9bdd8c7436a0be8f00b6edd127225684","title":"Front Desk Receptionist","hash":"9bdd8c7436a0be8f00b6edd127225684","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-48b8f0e39ddd2db2"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p><b>Job Description</b></p><p>CanMar Recruitment is looking for Customer Service Representative for our client in Mississauga, Ontario.</p><p>About Our Clients</p><p><b>BTI</b></p><p>BTI Brand Innovations is a full service, integrated marketing, sales and creative agency partner. Proudly boutique and independent of larger agencies, BTI brings a fresh approach to businesses looking for a better, faster, more cost-effective marketing and sales partner. Our experienced team of strategists, creative minds, and sales experts are here to help connect brands to their audience in meaningful ways.</p><p><b>REDECAN</b></p><p>No shortcuts, no excuses. With over 30 years of experience in agriculture, Redecan is devoted to delivering quality cannabis. As a leading Canadian producer of cannabis, located in heart of the beautiful Niagara escarpment, the state-of-the-art hybrid greenhouse allows for the optimal use of natural sunlight and clean fresh water. Redecan remains one of the very few private, 100% Canadian owned and operated companies in the cannabis industry and maintains its family-oriented mindset towards staff and all of our customers across the country. We believe that everyone should be able to buy high quality cannabis products at reasonable prices. Redecan – where Quality is King</p><p>About the Role</p><p>As Customer Service Representative, you will represent Redecan for all in-bound calls and inquiries. Additionally, you will be responsible for managing the full inventory of marketing assets and for shipping them out as needed. Critical to success of the role is the ability to be organized and to be an ambassador for the brand.</p><p><b>Responsibilities</b></p><p>• Respond knowledgeably and courteously to incoming calls and inquiries</p><p>• Provide updates on inquiries</p><p>• Facilitate shipments of marketing materials to retail stores</p><p>• Manage inventory of marketing assets nationally</p><p>• Maintain accurate records in CRM and submit reporting daily</p><p>• Perform other duties as assigned</p><p><b>Requirements</b></p><p>• Administrative and/or customer service experience</p><p>• Excellent communication skills (both oral and written) with outstanding listening skills</p><p>• Good planning and organization skills</p><p>• Able to multi-task and be a self-starter</p><p>• Able to maintain focus work on multiple projects and deadlines</p><p>• Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)</p><p>• Proactive and customer focused with high attention to detail</p><p>• Able to work well in a fast-paced environment</p><p>• Excellent problem-solving skills</p><p>• Able to work flexible hours to accommodate West Coast customers</p><p>• Cannabis product knowledge is an asset</p><p>If you are interested in this opportunity, please apply with an updated resume in MS Word Format.</p><p>Due to the volume of resumes we receive, only those applicants whose skill set match our requirements will be contacted.</p><p>All applicants must have legal authorization to work in Canada for an unlimited period of time.</p><p>CanMar Recruitment is dedicated to providing recruitment and business solutions for cannabis industry. With a keen understanding of the current cannabis market, CanMar helps both employers and job seekers navigate the job market. Founded in 2017, CanMar is aptly positioned to meet the rising tide, and connect professionals with careers tailored specifically to the cannabis sector. We believe in helping professionals and organizations achieve their goals, taking immense pride in assisting our clients achieve their full potential.</p><p>If you are interested in this opportunity, please apply with an updated resume in MS Word Format.</p><p>Due to the volume of resumes we receive, only those applicants whose skill set match our requirements will be contacted.</p><p>All applicants must have legal authorization to work in Canada for an unlimited period of time.</p><p>Thank you for Applying</p><p><b>Requirements</b></p><p>Administrative and/or customer service experience Excellent communication skills (both oral and written) with outstanding listening skills Good planning and organization skills Able to multi-task and be a self-starter Able to maintain focus work on multiple projects and deadlines Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel) Proactive and customer focused with high attention to detail Able to work well in a fast-paced environment Excellent problem-solving skills Able to work flexible hours to accommodate West Coast customers Cannabis product knowledge is an asset If you are interested in this opportunity, please apply with an updated resume in MS Word Format. Due to the volume of resumes we receive, only those applicants whose skill set match our requirements will be contacted. All applicants must have legal authorization to work in Canada for an unlimited period of time. CanMar Recruitment is dedicated to providing recruitment and business solutions for cannabis industry. With a keen understanding of the current cannabis market, CanMar helps both employers and job seekers navigate the job market. Founded in 2017, CanMar is aptly positioned to meet the rising tide, and connect professionals with careers tailored specifically to the cannabis sector. We believe in helping professionals and organizations achieve their goals, taking immense pride in assisting our clients achieve their full potential. If you are interested in this opportunity, please apply with an updated resume in MS Word Format. Due to the volume of resumes we receive, only those applicants whose skill set match our requirements will be contacted. All applicants must have legal authorization to work in Canada for an unlimited period of time. Thank you for Applying</p></div>","company":{"companyType":"Private/Growth","name":"D1 Group","logoUrl":"/logos/d1-group-3452da73ca70f9981def2bb39214dd68.jpeg"},"location":{"country":"Canada","address":"Mississauga, ON","city":"Mississauga","stateProvince":"ON"},"frontendLink":"/job-posting/d1-group/customer-service-representative/6873004639b836dc61417de1eaa0d072","title":"Customer Service Representative","hash":"6873004639b836dc61417de1eaa0d072","postingUrl":"https://ca.bebee.com/job/20210922-6823b879e54618f686e820054bc41a13"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>LeafLine Labs is one of two Minnesota registered medical cannabis manufacturers in Minnesota.</p><p>We focus on using controlled environment agriculture to produce various strains of cannabis that is turned into extraction-based medicine.</p><p>LeafLine Labs promotes a work environment that is positive, patient-focused, team oriented and compliant with established policies and procedures.</p><p>This position is year-round and offers both full-time and part-time schedules.</p><p>Minnesota law requires that any employee of LeafLine Labs be 21 and free of any disqualifying felony convictions.</p><p>Prior to beginning employment with LeafLine Labs, every employee is legally required to submit to a background check conducted by the Bureau of Criminal Apprehension.</p><p>The Call Center Representative is the liaison between our company and its current and potential patients.</p><p>This role effectively solves and answers patients’ questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.</p><p>Job Duties: · Managing high volumes of inbound calls in a timely manner· Checking voicemail and returning calls in a timely manner· Following call center “scripts” when handling different topics· Identifying patients’ needs, clarify information, schedule appointments· Escalate customer service concerns appropriately and efficiently· Build sustainable relationships and engage patients by going above and beyond in interactions· Escalate patient concerns appropriately and effectivelyRequirements: · Previous experience in a customer support role· Strong attention to detail· Strong phone and verbal communication skills· Active listening skills· Demonstrated ability to move through a call efficiently and effectively· Customer focus and adaptability to different personality types· Ability to multi-task, set priorities and manage time effectivelyRequirements (continued): · High school diploma or equivalent· Must be 21 years of age and able to successfully pass federal criminal background check prior to employment· Ability to follow SOP’s (Standard Operating Procedures)· Ability to work towards meeting department goals around efficiencies, yields, and cost· Ability to creatively solve problems· Team player mentality· Ability to follow directionCompetitive benefit package offered to full-time employees.</p><p>LeafLine Labs is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.</p><p>In addition to federal law requirements, LeafLine Labs complies with applicable Minnesota and local laws governing nondiscrimination in employment.</p><p>Job Type: Full-timePay: $16.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:Monday to FridayWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Required)Work Location:One locationWork Remotely:NoWork Location: One location</p></div>","company":{"website":"leaflinelabs.com","companyType":"Private/Established","name":"LeafLine Labs, LLC","logoUrl":"/logos/leafline-labs-llc-2fb57b59cce99550e2a9cecaa910bc00.png"},"location":{"country":"United States","address":"St Cloud, MN, USA","city":"St Cloud","stateProvince":"MN"},"frontendLink":"/job-posting/leafline-labs-llc/customer-service-representative/d62b1a349fcd8a709aa8f01dbedcef4c","title":"Customer Service Representative","hash":"d62b1a349fcd8a709aa8f01dbedcef4c","postingUrl":"https://jobsnearme.ai/jobs/customer-service-representative_cfcc05435415f2ba_0_0"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p><b>ABOUT US</b><br />As an independent gasoline retailer and supplier, Wilsons Gas Stops operates its own service stations and distributes fuel to dealers in Nova Scotia, New Brunswick, Newfoundland and Prince Edward Island. Wilsons Gas Stops operates 79 company service stations, 13 Wilsons Gas Stops and 66 Esso stations. We are a company that believes in continuous learning and growth to enhance the knowledge and skills of our employees. Wilsons wants to hear from you.</p><p>*<br />JOB SUMMARY*<br />Reporting to the store manager, the cashier is responsible for providing exceptional customer service in a high energy, demanding environment. Cashiers are required to process credit/debit card and cash transactions using an electronic register. Other responsibilities include daily store maintenance; unpacking and stocking merchandise, store cleaning (inside and outside), counting products and cash floats, as well as other store specific duties.</p><p>*<br />JOB DUTIES &amp; RESPONSIBILITIES*</p><ul><li>Perform visual checks of store (inside and outside)</li><li>Provide prompt, personalized and courteous customer service</li><li>Cash Handling, use of POS System and Inventory Monitoring/ Balancing</li><li>Abide by all policies, procedures, operational guidelines, and government regulations</li><li>Prepare ice, drink (coffee, slushies), and food (popcorn, cookies, hot dogs, etc) and clean associated machinery*</li><li>Conduct fuel tank dips*</li><li>Execute daily store cleaning maintenance (e.g. mopping, sweeping, dusting, emptying garbage, etc)</li><li>Any task required by management in order to run the business efficiently</li></ul><p>*<br />EXPECTATIONS*</p><ul><li>Strong verbal and written communication skills</li><li>Exceptional customer service skills</li><li>Accountable and Dependable</li><li>Attention to detail</li><li>Able to work effectively in groups, as well as independently</li><li>Excellent organization skills</li><li>Strong work ethic and positive team attitude</li><li>Ability to multitask</li><li>Able to work a flexible schedule including days, evenings, and weekends</li></ul><p>*<br />WHAT WE OFFER*</p><ul><li>Training for career advancement</li><li>Shift differential**</li><li>Bonus**</li><li>Health Plan**</li><li>Pension Plan**</li><li>Paid Vacation**</li></ul><p>*<br /><b>At applicable stores</b></p><p><b>**Restrictions apply</b></p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Startup","name":"Wilsons Gas Stops"},"location":{"country":"Canada","address":"Paradise, NL","city":"Paradise","stateProvince":"NL"},"frontendLink":"/job-posting/wilsons-gas-stops/cannabis-customer-service-representative/68346d3dba319bc3edc232d5b2f7fbb4","title":"Cannabis Customer Service Representative","hash":"68346d3dba319bc3edc232d5b2f7fbb4","postingUrl":"https://ca.indeed.com/job/cannabis-customer-service-representative-156cb567e650a134"},{"employmentType":"Full-time, Part-time","postedOn":"7 days ago","description":"<div><p><i>Front Desk Associate </i><br /><b>About us</b></p><p>Salvation Wellness is a modern apothecary and urban oasis, specializing in therapeutic massage, meditation, saunas, and body care products. We infuse our homemade products and treatments with cannabis.<br />We strive for excellence and have an amazing team of healers.</p><ul><li><i><b>Weekend hours Required for this position</b></i></li></ul><p><b>Do you love wellness? Are you responsible and professional? Do you like working in dynamic teams and helping people? Then send us your resume!</b></p><p>We are a downtown Jersey City Wellness Office looking for personable, skilled reception who loves to learn, work well with teams, and is customer service oriented. We hire from within and have several growth opportunities to move in to retail management of our high end product line.</p><p>Our ideal candidate :</p><p>Loves Helping People!</p><p>Has excellent communication skills</p><p>Is able to train on and replicate customer service techniques and follow scripts</p><p>Understands customer service for high value clientele</p><p>Is responsible and consistent</p><p>Has a high preference for procedural protocols</p><p>Proactively sets out to learn about our services and products</p><p>Enjoys and actively seeks out opportunities to continually learn and grow within our team.</p><p>Is open and responsive to feedback from clients and managers.</p><p>Is able to explain to clients the offerings and terms set by our business, using our own scripts</p><p>Is looking for long term employment,</p><p>Wants a career in client oriented retail management</p><p><b>OUR EMPLOYEES RECEIVE: </b></p><ul><li>A supportive, positive culture that prides itself on effective communication!</li><li>401k Plan where we contribute MONEY to your future/retirement</li><li>Health Insurance where we contribute OVER 80% towards your premium</li><li>Paid Vacation Days</li><li>Tuition Reimbursement To Help You Get Out Of Debt On Student Loans</li><li>Commission on Sales</li><li>Employee Discounts</li><li>Professional Development Reimbursement</li></ul><p>Salary: starting at 15-18 base/hour + commission and tips</p><p>Nights and Weekends Required<br /><i>Related keywords: retail</i><br /><i>Related keywords: retail</i></p><p><b>Salvation Wellness provided the following inclusive hiring information: </b></p><p>We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $12.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li><li>Commission pay</li><li>Tips</li></ul><p>COVID-19 considerations:<br />All employees and guests are required to wear masks while in the studio. Everyone is temperature checked upon entry. Ask us about our other covid precautions!</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Salvation Wellness"},"location":{"country":"United States","address":"Jersey City, NJ 07302","city":"Jersey City","stateProvince":"NJ"},"frontendLink":"/job-posting/salvation-wellness/front-desk-agent/805d5f27a05e23e75ec3a541a46c53df","title":"Front Desk Agent","hash":"805d5f27a05e23e75ec3a541a46c53df","postingUrl":"https://www.indeed.com/job/front-desk-agent-f8c8d0145ffd90fb"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p>Looking for full time dispatcher. Must be 21 or older. Dispatcher and/or customer service experience is a plus, but not required. Background check is required.</p><p>We are a CA licensed cannabis delivery service. You can find us on Weedmaps, Ubud Delivery.</p><p>Email us your resume and the best number to reach you at.</p><p>Job Type: Full-time</p><p>Pay: $156.00 per day</p><p>Schedule:</p><ul><li>12 hour shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Are you over the age of 21?</li><li>Do you have dispatch or customer service experience?</li><li>Are you able to start immediately?</li></ul><p>Work Location:</p><ul><li>On the road</li></ul><p>Work Location: On the road</p></div>","company":{"companyType":"Private/Established","name":"UBud Delivery","logoUrl":"/logos/ubud-delivery-51cb2e629f4a2239759098cf96748366.png"},"location":{"country":"United States","address":"Industry, CA","city":"Industry","stateProvince":"CA"},"frontendLink":"/job-posting/ubud-delivery/dispatcher-customer-service/c7d497c7cbdea0e7a726849c82692cf4","title":"Dispatcher/Customer Service","hash":"c7d497c7cbdea0e7a726849c82692cf4","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-b37354240bd97a76"},{"employmentType":"Full-time","postedOn":"16 hours ago","description":"<div><p><b>Müv, the fastest-growing privately-held cannabis company in Florida is hosting an on-site hiring event at our HQ/Call Center </b><b>located 6944 US HWY 41 Apollo Beach, FL 33572 (If the GPS takes you to Bank of OZK, please use this address [</b><i><b>6938 US-41, Apollo Beach, FL 33572</b></i><b>] from 12PM to 4PM on October 6th, 2021</b>.</p><p>You must bring a copy of your resume, a facemask, and RSVP by applying to this job posting. Below the details for the <b>Patient Care Representative</b> position.</p><p><b>Job Summary: </b></p><p>The focus of the Patient Care Representative is to create loyalty to all MÜV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.</p><p>Duties and Responsibilities:</p><ul><li>Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.</li><li>Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.</li><li>Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.</li><li>Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.</li><li>Take initiative and assumes responsibility where appropriate.</li><li>Develop a good understanding of client needs, business objectives, and business trends.</li><li>Perform other duties as assigned by management.</li></ul><p><b>Minimum Qualifications: </b></p><ul><li>Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)</li><li>At least one full year in a call center environment leading handling customer orders/question.</li><li>Passion to serve people with debilitating conditions.</li><li>Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.</li><li>Ability to work weekends &amp; holidays as scheduled.</li><li>Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager</li><li>Ability to collaborate with other departments within AltMed Florida</li></ul><p><b>Additional Requirements: </b></p><ul><li>Must be at least 21 years of age.</li><li>Must successfully complete a level II background check</li></ul><p>AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.</p><p>EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity</p><p><b>Notification to Agencies: </b></p><p>Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.</p><p>Job Type: Full-time</p><p>Pay: $14.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li><li>Commission pay</li></ul><p>Application Question(s):</p><ul><li>Level II Background Check</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"AltMed Florida","logoUrl":"/logos/altmed-florida-e3334df286760c33ed0c38a787d45a8c.jpeg"},"location":{"country":"United States","address":"Apollo Beach, FL 33572","city":"Apollo Beach","stateProvince":"FL"},"frontendLink":"/job-posting/altmed-florida/hiring-event-patient-care-representative-dispensary-call-center/0cc2ed86b25a892af82fd34d23d78e0e","title":"Hiring Event: Patient Care Representative ***Dispensary Call Center","hash":"0cc2ed86b25a892af82fd34d23d78e0e","postingUrl":"https://www.indeed.com/job/hiring-event-patient-care-representative-dispensary-call-center-19c020b3747fea3e"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>InspiriTec<br />Tier 1 Help Desk Agent<br />Medical Marijuana Tier 1 Help Desk<br /><b>General Function</b><br />Under general supervision, the Tier I Help Desk Agent will provide customer focused service for the Medical Marijuana Software as a Service (SaaS) platform, making independent decisions by performing question/problem diagnosis in a call center environment. Other responsibilities may include password resets, and email requests for Help Desk support. Help Desk Tier I will document, research, identify and attempt to resolve caller issues on initial call, and/or triage where appropriate for resolution. Document and track support activity and clearly communicate solutions in a user-friendly customer-centric manner. Candidate will perform all other related duties as assigned. Uses expertise in customer service and technical knowledge gained from prior experience and training to resolve issues surrounding applications/systems functionality, and training on software and/web site application/portals. Develops working relationships to support the goal of providing customers with excellent care as required per Service Level Agreements (SLAs)<br />*<br />Essential Duties &amp; Responsibilities*<br />The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.</p><ul><li>Troubleshoot, diagnose and resolve application issues by researching problems using available information resources such as closed tickets, FAQ's and alerts.</li><li>Collaborate effectively with other Service Desk staff members and trainers to resolve unfamiliar issues.</li><li>Advise users on appropriate action and turnaround times if the information is available, as well as follow up with them accordingly to provide the requested information once received.</li><li>Log all Service Desk calls, emails, and voicemails into the ticketing tool for tracking purposes.</li><li>Follow Standard Operating Procedures (SOP).</li><li>Identify and escalate situations requiring urgent attention or expert knowledge to appropriate Subject Matter Experts.</li><li>Route problems, create, track and document resolutions in regards to all ticket request assignments.</li><li>Stay current with system information, changes and updates by attending Help Desk meetings.</li><li>Respond to incoming requests for assistance via calls, emails, or voicemails.</li><li>Work on supervisor-assigned projects when requested.</li></ul><p>*<br />Knowledge, Skills and Abilities required: *</p><ul><li>Excellent customer service skills.</li><li>Strong verbal and written communication skills.</li><li>Superior interpersonal skills and telephone etiquette.</li><li>Good analytical and problem-solving skills.</li><li>Ability to deal with stress associated with fast-paced work environment.</li><li>Ability to make judgment decisions and adapt to changing work situations.</li><li>Ability to handle 50+ calls per day with calls being different in level of complexity.</li><li>Ability to work independently, as part of a team, with customers, peers and management.</li><li>Proficient in Microsoft Office Suite and various Windows operating systems.</li><li>Previous experience supporting general Applications, Security and Web Applications preferred.</li><li>Willingness to work flexible hours/occasional weekend hours.</li></ul><p><b>Physical and Mental Demands</b><br />The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You will be regularly required to sit, talk or hear in person and by multi-media, use hands to finger, handle, feel or operate standard office equipment and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Colleagues, Clients and Vendors. and must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.</p><p>EOE/disability/vets</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Public/Established","name":"InspiriTec","logoUrl":"/logos/inspiritec-df41cdeb1885c48268936e8da78616ac.jpeg"},"location":{"country":"United States","address":"Philadelphia, PA 19107","city":"Philadelphia","stateProvince":"PA"},"frontendLink":"/job-posting/inspiritec/help-desk-agent-medical-marijuana/7a1ce058375804536f41c63ef3c2f724","title":"Help Desk Agent - Medical Marijuana","hash":"7a1ce058375804536f41c63ef3c2f724","postingUrl":"https://www.indeed.com/job/help-desk-agent-medical-marijuana-d707182912435b1e"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Senior Technical Analyst, Delta Distribution Centre, Wholesale ITInformation Systems R21 At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province. The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.</p><p>We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.</p><p>The information technology (IT) team is highly customer focused and directly supports four distinct lines of business: retail liquor, wholesale liquor, cannabis, and corporate. These line of business IT teams are supported overall by both a Chief Information Security Officer and a Chief Technical Officer and their respective departments to ensure the organization prioritizes security and innovation. At present the technology team consists of more than 200 full-time employees, and has also adopted a multi-sourcing strategy and leverages external expertise, Cloud SaaS based services and government shared services as appropriate.</p><p><b>The teams integrate, maintain and enhance more than 80 business systems on a hybrid on-premises and cloud infrastructure. These include:</b></p><p>Merchandising and retail store systems that process 40 million plus customer transactions per year.</p><p>Wholesale, distribution and warehouse systems that enable the movement of 17 million plus cases per year.</p><p>Corporate finance systems to service an annual budget of approximately $3 billion and HR and payroll systems to service more than 5000 employees.</p><p>Reporting to the Manager, Service Operations, the Senior Technical Analyst resolves and troubleshoots complex technical problems for both computer hardware, and software. Provides advice on more complex issues with end user technology such as desktop computers, laptops, tablet pc, smart phones and also configures complex management systems for imaging desktops, patching and updating software for both physical and virtual desktops and infrastructure.</p><p>The STA will also provide Tier 1-2 application support and coordinate with various IT LoB systems analyst groups to quickly resolve business impacting issues. Uses ITIL best practices for Incident, Problem, Asset, and Projects. Successful completion of a criminal record check is required. For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.</p><p>An eligibility list for permanent or temporary future opportunities may be established. Consider an IM/IT Career with the BC Public Service: .ca/gov/content/careers-myhr/job-seekers/featured-careers/it Position</p><p><b>Requirements:</b></p><p>Education and</p><p><b>Experience:</b></p><p>A diploma or degree in computer science or related discipline with two (2) years of recent related experience</p><p>• Or A combination of education, training and experience may be considered, i.e., four (4) years of recent related experience</p><p>• with formal course work and/or certificates.</p><p><b>• Recent, related experience must have occurred in the last 5 years and must include the following:</b></p><p>Resolving and troubleshooting complex technical problems for both hardware and software.</p><p>Experience with Active Directory (with configuration and security preferred). Experience using end user device management system, such as Systems Centre Configuration Manager (SCCM) and/or Azure Intune, etc. Experience in implementation, design and/or maintenance of Virtual Technologies, such as VMware, Citrix and/or Network, VLAN, vRouters/switches and/or virtual firewall, etc.</p><p>Experience with help desk call tracking and/or IT service management (ITSM) software.</p><p><b>Preference may be given to those candidates with any of the following experience:</b></p><p>Experience with Tier 1/2 Business application support. Experience gathering metrics and/or producing reports.</p><p>Experience with Simple Network Management Protocol (SNMP) and Windows Management Instrumentation (WMI).</p><p>Experience with Data Centre technologies such as Racks, Power Distribution Units, HVAC, UPS systems, etc.</p><p>Experience with establishing and promoting software delivery, software library and asset management processes.</p><p>Experience with virtual private network (VPN) and/or remote desktop configuration service (RDCS). Experience in deployment and/or support of Windows 7/10, Mac OS X in a Windows networking environment. How to Apply &amp; Application</p><p><b>Requirements:</b></p><p>In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position</p><p>Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached</p><p><b>Job Description</b></p><p>.</p><p>A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.</p><p>Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.</p><p>For specific position-related enquiries, please contact at Vicky Hanlon, HR Advisor, Talent &amp; Compensation -.8537.</p><p>Only applications submitted using the BC Public Service Recruitment System will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.</p><p>Hiring.</p><p>Centre.ca before the stated closing time, and they will respond as soon as possible to assist you.</p><p><b>NOTE:</b></p><p>Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition</p></div>","company":{"website":"bcliquorstores.com","companyType":"Government","name":"BC Liquor Stores","logoUrl":"/logos/bc-liquor-stores-0b0a7e4c37734c591e05c3a8aca37857.jpeg"},"location":{"country":"Canada","address":"Truro, NS","city":"Truro","stateProvince":"NS"},"frontendLink":"/job-posting/bc-liquor-stores/overnight-customer-service-representative/be36fc84df3a8020c685f7b061068a42","title":"Overnight Customer Service Representative","hash":"be36fc84df3a8020c685f7b061068a42","postingUrl":"https://www.learn4good.com/jobs/truro/canada/info_technology/605773766/e/"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>Location: Bellville</p><p><b>Job Summary:</b></p><p>At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis.</p><p>We work for physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.</p><p>We are seeking a highly organized, detail oriented and self-motivated individual to assist with Customer Experience responsibilities. The ideal candidate will be able to work independently and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a multi-line phone system, electronic correspondence, and data entry. The Customer Experience Representative is a representative of Compassionate Cultivation and will possess exceptional customer service and communication skills.</p><p>We also hope that our Customer Experience Representative will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.</p><p>Responsibilities and</p><p><b>Duties:</b></p><p>• Answer inbound new patient phone calls and inquiries. Direct current patients to the appropriate person to assist them further, if needed.</p><p>• Respond to faxes from physicians and contact new patients in a timely manner.</p><p>• Manage website chat messages for new patient inquiries and other customer-service related questions.</p><p>• Follow up via email/text/phone with sales team about outstanding patient prescriptions.</p><p>• Periodically check in with current patients and/or caregivers to request feedback and compile their responses in their opportunity notes.</p><p>• Coordinate with Patient Development Specialist on weekly goals for new patient input and conversion.</p><p>Qualifications and</p><p><b>Skills:</b></p><p>• High school diploma/GED required</p><p>• 2+ years’ experience in a customer service role</p><p>• Strong sense of professionalism and compassion required</p><p>• Excellent verbal and written communication skills</p><p>1jc28</p><p>He8yJ</p></div>","company":{"website":"texasoriginal.com","companyType":"Private/Growth","name":"Compassionate Cultivation","logoUrl":"/logos/compassionate-cultivation-e2b47ef98fea185bbb007b8faf469848.jpeg"},"location":{"country":"United States","address":"Bellville, TX, USA","city":"Bellville","stateProvince":"TX"},"frontendLink":"/job-posting/compassionate-cultivation/customer-experience-representative/1b72eaaab01e47ce7b4f60c16a819184","title":"Customer Experience Representative","hash":"1b72eaaab01e47ce7b4f60c16a819184","postingUrl":"https://www.learn4good.com/jobs/texas/customer_service/613983436/e/"},{"employmentType":"Full-time, Permanent","postedOn":"19 days ago","description":"<div><p>This individual will be developing and maintaining the medical sales program. The Cannabis Client Care Rep will handle all phone calls, manage online menus, guide customers through ordering process, explain products, and create orders. This will require a thorough understanding of Health Canada’s Cannabis regulations as well as the ability to adapt and learn software modules to execute this program. This individual must be detail oriented as well as exhibit exceptional problem solving and customer service skills.</p><p><b>About AtlantiCann Medical</b></p><p>AtlantiCann Medical is majority owned by the Mi’kmaq First Nations of Nova Scotia.</p><p>We are proud to be producing quality cannabis in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq People. The 8-point star, a symbol very important to the Mi’kmaq community, often presents with 4 colours signifying unity between the four races of people as well as the 4 directions (North, South, East and West), emphasizing balance within oneself and mother earth.</p><p>We are proud to embrace these values and provide Mi’Kmaq product to NS and across the nation.</p><p>We are an equal opportunity employer and adhere to fair employment practices.</p><p>Responsibilities:</p><ul><li>Responding to inbound communications (phone, email, medical software platform)</li><li>Outbound calls to new and existing clients</li><li>Communicating with patients on an ongoing basis to assist them with whatever needs they may have</li><li>Provide exceptional client care</li><li>Must be flexible to work alternative shifts, including evenings and weekends</li><li>Work with software team to finalize medical platform set up medical platform and sales web portal.</li><li>Familiarize and create/modify procedure for entering customer orders, fulfillment and logistics.</li><li>Review client orders and verify authenticity as required</li><li>Maintenance and enhancement of customer relations and maintaining customer files.</li><li>Answering incoming calls from customers, educate and answer questions in their cannabis ordering</li><li>Understanding the law and regulations as it pertains to obtaining your cannabis medical card.</li><li>Receive, process, and verify the accuracy of orders and client registration information.</li><li>Will adhere to all occupational health and safety regulations and inhouse policies</li><li>Initiate required action for response to customer service requests including maintaining customer files and communicating information to the appropriate departments</li><li>Collect and disseminate feedback based on client follow up calls</li><li>Clerical and administrative tasks as needed</li></ul><p>Qualifications and Education Requirements</p><ul><li>Experience in the Medical/Cannabis Industry</li><li>Educated in Medical Cannabis/Terpenes/CBD/The Endocannabinoid system</li><li>Bilingual in French is an asset</li><li>Familiarity with Ample Organics is an asset</li><li>Post-secondary degree in Health Care or Business Administration</li><li>Experience in a call center</li><li>Excellent interpersonal and communication skills</li><li>Positive energy and enthusiasm every day</li><li>Friendly and outgoing personality</li><li>Experience in providing excellent customer service</li><li>Strong work ethic</li><li>Exceptional attention to detail</li><li>Proficient computer skills (Word, Excel, Outlook)</li><li>Ability to adapt to technology and software platforms easily</li><li>Available to work evening hours and weekends</li></ul><p>Employees will be required to complete a background check prior to starting work. This may include verifying work references, validating all credentials and criminal record checks. * It is a requirement that the selected Candidate be legally eligible to work in Canada at the time an offer is presented</p><p>Job Types: Full-time, Permanent</p><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Employee assistance program</li><li>Extended health care</li><li>Life insurance</li><li>On-site parking</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>Overtime</li><li>Weekends</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"AtlantiCann Medical Inc"},"location":{"country":"Canada","address":"Lower Sackville, NS","city":"Lower Sackville","stateProvince":"NS"},"frontendLink":"/job-posting/atlanticann-medical-inc/cannabis-client-care-representative/74a7187ea37822c3a4d440b6a7fe6a35","title":"Cannabis Client Care Representative","hash":"74a7187ea37822c3a4d440b6a7fe6a35","postingUrl":"https://ca.indeed.com/job/cannabis-client-care-representative-e2ccc834ccf332e0"},{"postedOn":"10 days ago","description":"<div><p></p><div><div><div><div><div><p>Reports to: Retail Store Manager</p><p>Summary of Position:</p><p>Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.</p><p>Front Desk/Reception Primary Duties and Responsibilites:</p><p>**Duties may vary depending on workload, staffing levels and direction from management**</p><ul><li>Responsible for greeting patients upon arrival and performing initial check in</li><li>Assists new patients with questions and required forms</li><li>Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms</li><li>Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms</li><li>Answers incoming phone calls and voice messages</li><li>Responsible for filing admin/patient paperwork and maintaining an organized file system</li><li>Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation</li><li>Reception may be asked to prep phone orders or an order for the next patient in the bud room</li><li>Upon product delivery, assist managers with Transportation Manifests and/or the counting of products</li><li>Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates</li><li>Updates white board which may include staff favorites or running specials</li><li>Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room</li><li>Cleans and sterilizes chop sticks, trimmers, scales and jars</li></ul><br /><p></p><p></p><p>Requirements</p><br /><p></p><ul><li>Must be licensed by the State of Colorado Medical Marijuana Enforcement Division</li><li>Must have friendly, out-going, positive attitude</li><li>Basic computer skills; Excel, Word, Scanning and Uploading documents</li><li>Organizational Skills</li><li>Outstanding Customer Service</li><li>Excellent Communication Skills</li><li>Budtender experience is a plus</li><li>Market Awareness</li></ul><br /><p></p><p>GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits</p></div></div></div></div></div><p></p><br /><p>copy of your resume to <b>[email protected]</b></p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"Denver, CO 80204","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception/234653d2128a097e7b4e433003b88dd5","title":"FRONT DESK / RECEPTION","hash":"234653d2128a097e7b4e433003b88dd5","postingUrl":"https://www.indeed.com/job/front-desk-reception-17b107156420d259"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p><b>Job Summary</b></p><p>At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work for physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.</p><p>We are seeking a highly organized, detail oriented and self-motivated individual to assist with Customer Experience responsibilities. The ideal candidate will be able to work independently and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a multi-line phone system, electronic correspondence, and data entry. The Customer Experience Representative is a representative of Compassionate Cultivation and will possess exceptional customer service and communication skills. We also hope that our Customer Experience Representative will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.</p><p>Responsibilities And Duties</p><p>• Answer inbound new patient phone calls and inquiries. Direct current patients to the appropriate person to assist them further, if needed.</p><p>• Respond to faxes from physicians and contact new patients in a timely manner.</p><p>• Manage website chat messages for new patient inquiries and other customer-service related questions.</p><p>• Follow up via email/text/phone with sales team about outstanding patient prescriptions.</p><p>• Periodically check in with current patients and/or caregivers to request feedback and compile their responses in their opportunity notes.</p><p>• Coordinate with Patient Development Specialist on weekly goals for new patient input and conversion.</p><p>Qualifications And Skills</p><p>• High school diploma/GED required</p><p>• 2+ years’ experience in a customer service role</p><p>• Strong sense of professionalism and compassion required</p><p>• Excellent verbal and written communication skills</p><p>Powered by JazzHR</p></div>","company":{"website":"texasoriginal.com","companyType":"Private/Growth","name":"Texas Original Compassionate Cultivation","logoUrl":"/logos/texas-original-compassionate-cultivation-d3561f4b1c7aa6f966002f3ba2f8b5bd.jpeg"},"location":{"country":"United States","address":"Austin, TX, USA","city":"Austin","stateProvince":"TX"},"frontendLink":"/job-posting/texas-original-compassionate-cultivation/customer-experience-representative/7d9d1ad9dad1d566a06578bfbbf5ec4a","title":"Customer Experience Representative","hash":"7d9d1ad9dad1d566a06578bfbbf5ec4a","postingUrl":"https://www.linkedin.com/jobs/view/customer-experience-representative-at-texas-original-compassionate-cultivation-2732034635"},{"employmentType":"Part-time, Permanent","postedOn":"12 days ago","description":"<div><p>Doctor Love and Hemp City is a successful, privately owned business. It was first established is 2001. We offer the best selection of top quality products, best level of customer service, as well as the best product knowledge. We pride ourselves in winning 1st place for 4 consecutive years of Readers Choice for best adult store in the city. We are looking for a <b>PART TIME SALES ASSOCIATE</b> who is customer service focused at our downtown Kamloops location.</p><p><b>ATTRIBUTES</b></p><ul><li>Passionate about Customer Service</li><li>Great Communication Skills</li><li>Positive Attitude and eagerness to learn</li><li>Must speak and write fluently in English</li></ul><p><b>SCHEDULE</b><br /><b>PART TIME UP TO 20 HOURS A WEEK</b></p><ul><li>Must be available Evenings, Weekends, Holidays</li><li>Open availability for day coverage</li></ul><p><b>REWARDS</b></p><ul><li>Full sales training</li><li>Great Employee Discount</li><li>Great Company Culture</li><li>Sales Incentives</li></ul><p><b>APPLICATION</b><br />To apply please respond to the listing with your resume and cover letter.<br />Part time hours 20 hours per week</p><p><i><b>Excited to join our team? Please as well you may drop your resume off anytime between 10am-10pm 7 days a week.</b></i></p><p>Part-time hours: 18 per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekends</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Kamloops, BC","city":"Kamloops","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/659b519bb8515b9790cabadf1db43098","title":"Customer Service Representative","hash":"659b519bb8515b9790cabadf1db43098","postingUrl":"https://ca.indeed.com/job/customer-service-representative-945806135cf6d0c2"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p><b>Job Summary:At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work for physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.We are seeking a highly organized, detail oriented and self-motivated individual to assist with Customer Experience responsibilities. The ideal candidate will be able to work independently and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a multi-line phone system, electronic correspondence, and data entry. The Customer Experience Representative is a representative of Compassionate Cultivation and will possess exceptional customer service and communication skills. We also hope that our Customer Experience Representative will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.Responsibilities and Duties:</b></p><p>• Answer inbound new patient phone calls and inquiries. Direct current patients to the appropriate person to assist them further, if needed.</p><p>• Respond to faxes from physicians and contact new patients in a timely manner.</p><p>• Manage website chat messages for new patient inquiries and other customer-service related questions.</p><p>• Follow up via email/text/phone with sales team about outstanding patient prescriptions.</p><p>• Periodically check in with current patients and/or caregivers to request feedback and compile their responses in their opportunity notes.</p><p><b>• Coordinate with Patient Development Specialist on weekly goals for new patient input and conversion.Qualifications and Skills:</b></p><p>• High school diploma/GED required</p><p>• 2+ years’ experience in a customer service role</p><p>• Strong sense of professionalism and compassion required</p><p>• Excellent verbal and written communication skillsPowered by JazzHR</p></div>","company":{"website":"texasoriginal.com","companyType":"Private/Growth","name":"Texas Original Compassionate Cultivation","logoUrl":"/logos/texas-original-compassionate-cultivation-d3561f4b1c7aa6f966002f3ba2f8b5bd.jpeg"},"location":{"country":"United States","address":"Copperas Cove, TX, USA","city":"Copperas Cove","stateProvince":"TX"},"frontendLink":"/job-posting/texas-original-compassionate-cultivation/customer-experience-representative/f410cb47d0e33a82dcc6b76eb1425389","title":"Customer Experience Representative","hash":"f410cb47d0e33a82dcc6b76eb1425389","postingUrl":"https://www.linkedin.com/jobs/view/customer-experience-representative-at-texas-original-compassionate-cultivation-2731781262"},{"postedOn":"6 days ago","description":"<div><div><p><b>Job Summary:</b></p><p>At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work for physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.</p><p>We are seeking a highly organized, detail oriented and self-motivated individual to assist with Customer Experience responsibilities. The ideal candidate will be able to work independently and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a multi-line phone system, electronic correspondence, and data entry. The Customer Experience Representative is a representative of Compassionate Cultivation and will possess exceptional customer service and communication skills. We also hope that our Customer Experience Representative will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.</p><div><b><br />Responsibilities and Duties:</b><br /><ul><li>Answer inbound new patient phone calls and inquiries. Direct current patients to the appropriate person to assist them further, if needed.</li><li>Respond to faxes from physicians and contact new patients in a timely manner.</li><li>Manage website chat messages for new patient inquiries and other customer-service related questions.</li><li>Follow up via email/text/phone with sales team about outstanding patient prescriptions.</li><li>Periodically check in with current patients and/or caregivers to request feedback and compile their responses in their opportunity notes.</li><li>Coordinate with Patient Development Specialist on weekly goals for new patient input and conversion.</li></ul></div><div><b>Qualifications and Skills:</b><br /><ul><li>High school diploma/GED required</li><li>2+ years’ experience in a customer service role</li><li>Strong sense of professionalism and compassion required</li><li>Excellent verbal and written communication skills</li></ul></div><p></p><p>1jc28He8yJ</p></div></div>","company":{"companyType":"Private/Growth","name":"Compassionate Cultivation","logoUrl":"/logos/compassionate-cultivation-e2b47ef98fea185bbb007b8faf469848.jpeg"},"location":{"country":"United States","address":"Austin, TX 78704","city":"Austin","stateProvince":"TX"},"frontendLink":"/job-posting/compassionate-cultivation/customer-experience-representative/e3ae188eaadd50e632d08ae6dbf179ca","title":"Customer Experience Representative","hash":"e3ae188eaadd50e632d08ae6dbf179ca","postingUrl":"https://www.indeed.com/job/customer-experience-representative-510b5a35c17fe0ad"},{"employmentType":"Full-time","postedOn":"13 days ago","description":"<div><p>Reports to: Retail Store Manager</p><p><b>Summary of Position:</b></p><p>Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.</p><p><b>Front Desk/Reception Primary Duties and Responsibilites:</b></p><p>• *Duties may vary depending on workload, staffing levels and direction from management**</p><p>• Responsible for greeting patients upon arrival and performing initial check in</p><p>• Assists new patients with questions and required forms</p><p>• Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms</p><p>• Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms</p><p>• Answers incoming phone calls and voice messages</p><p>• Responsible for filing admin/patient paperwork and maintaining an organized file system</p><p>• Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation</p><p>• Reception may be asked to prep phone orders or an order for the next patient in the bud room</p><p>• Upon product delivery, assist managers with Transportation Manifests and/or the counting of products</p><p>• Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates</p><p>• Updates white board which may include staff favorites or running specials</p><p>• Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room</p><p>• Cleans and sterilizes chop sticks, trimmers, scales and jars</p><p><b>Requirements</b></p><p>• Must be licensed by the State of Colorado Medical Marijuana Enforcement Division</p><p>• Must have friendly, out-going, positive attitude</p><p>• Basic computer skills; Excel, Word, Scanning and Uploading documents</p><p>• Organizational Skills</p><p>• Outstanding Customer Service</p><p>• Excellent Communication Skills</p><p>• Budtender experience is a plus</p><p>• Market Awareness</p><p>GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits</p><p>copy of your resume to [email protected]</p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception/57112d79af5b263ff5cb4554dda6ca96","title":"FRONT DESK / RECEPTION","hash":"57112d79af5b263ff5cb4554dda6ca96","postingUrl":"https://tarta.ai/j/TcWn8HsBwQhUzTBVMFYd-front-desk-reception-at-green-man-cannabis"},{"employmentType":"Full-time","postedOn":"16 days ago","description":"<div><p>We are a new and growing legal cannabis delivery service. We are looking for dispatchers / customer service representative who are excited about building a new operation and creating a positive and sustainable culture for our new brand. We are willing to teach the right person about cannabis, however personality is a must ! If you want to compete in sales or have worked in restaurants, coffee or high pressure jobs We might be looking for you!</p><p>Overview – This role is responsible for the customer’s experience with our brand and products. This means being on-time, accurate, friendly and safe. The sale/dispatch role carries an enhanced responsibility to execute procedures regarding inventory, safety, security and sales.</p><p>Responsibilities -</p><p>• Act with integrity in all things.</p><p>• Accept, verify and process new delivery customers</p><p>• Provide the customer with product solutions that exceed their expectations.</p><p>• Execute the detailed and specific procedures described in the Delivery SOP's</p><p>• Accurately conduct sales and inventory transactions as prescribed by the company POS system including the picking and staging of delivery orders.</p><p>• Observe all company policies, rules and regulations.</p><p>• Maintain detailed knowledge of all products including effects, inventory levels and promotions.</p><p>• Promote a team first working environment.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $18.00 - $19.00 per hour</p><p><b>Benefits:</b></p><p>• Employee discount</p><p><b>Schedule:</b></p><p>• 8 hour shift</p><p>• Holidays</p><p>• Weekend availability</p><p><b>Ability to commute/relocate:</b></p><p>• Walnut Creek, CA 94597: Reliably commute or planning to relocate before starting work (Preferred)</p><p><b>Experience:</b></p><p>• Dispatching: 1 year (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"name":"Cannabis Company"},"location":{"country":"United States","address":"Walnut Creek, CA, USA","city":"Walnut Creek","stateProvince":"CA"},"frontendLink":"/job-posting/cannabis-company/dispatcher-customer-service/4dcce4c8c1ddaf66b3d70976ec8b5021","title":"Dispatcher/Customer Service","hash":"4dcce4c8c1ddaf66b3d70976ec8b5021","postingUrl":"https://www.salary.com/job/cannabis-company/dispatcher-customer-service/4c4aadb3-b4d1-4fe3-b590-f7bd1debbf0a"},{"employmentType":"Full-time","postedOn":"9 days ago","description":"<div><p>As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field.</p><p><b>Summary</b></p><p>Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.</p><p>You should have a pleasant personality, as this is also a customer service role. Multi-tasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.</p><p>Essential Duties and Responsibilities include the following. Other duties may be assigned.</p><p>• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.</p><p>• Monitors visitor access and issues passes when required.</p><p>• Daily compliance with MME policies including but not limited to; state/local regulation compliance, security protocols, access protocols dress code, and work schedules.</p><p>• Accurate and timely data entry of patient and/or customer profiles.</p><p>• Receives, sorts, and routes mail, and maintains and routes publications</p><p>• Working knowledge of medical and retail products.</p><p>• Tracking where our guests are coming fromhow they found us.</p><p>• Performs other clerical duties as needed, such as filing, photocopying, and collating.</p><p>• Helps facilitate the flow of traffic within Planet 13.</p><p>Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</p><p>Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.</p><p><b>Certificates, Licenses, Registrations</b></p><p>Must possess a Nevada Dispensary agent work card and be 21 years of age or older.</p><p>Powered by JazzHR</p></div>","company":{"website":"planet13holdings.com","companyType":"Public/Established","name":"Planet 13","logoUrl":"/logos/planet-13-8461a4ff328184322170172f85bff04d.jpeg"},"location":{"country":"United States","address":"Las Vegas, NV, USA","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/planet-13/front-desk-receptionist-medizin-location/2ff95940e821713415e86045dd792ca8","title":"Front Desk Receptionist Medizin Location","hash":"2ff95940e821713415e86045dd792ca8","postingUrl":"https://www.apply4adminjobs.com/job-in-Las-Vegas-Nevada-USA/FRONT-DESK-RECEPTIONIST-MEDIZIN-LOCATION-dbafd5f3542a4bd969/"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p><b>Job Summary:</b></p><p>At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work for physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.</p><p>We are seeking a highly organized, detail oriented and self-motivated individual to assist with Customer Experience responsibilities. The ideal candidate will be able to work independently and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a multi-line phone system, electronic correspondence, and data entry. The Customer Experience Representative is a representative of Compassionate Cultivation and will possess exceptional customer service and communication skills. We also hope that our Customer Experience Representative will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.</p><p><b>Responsibilities and Duties:</b></p><p>• Answer inbound new patient phone calls and inquiries. Direct current patients to the appropriate person to assist them further, if needed.</p><p>• Respond to faxes from physicians and contact new patients in a timely manner.</p><p>• Manage website chat messages for new patient inquiries and other customer-service related questions.</p><p>• Follow up via email/text/phone with sales team about outstanding patient prescriptions.</p><p>• Periodically check in with current patients and/or caregivers to request feedback and compile their responses in their opportunity notes.</p><p>• Coordinate with Patient Development Specialist on weekly goals for new patient input and conversion.</p><p><b>Qualifications and Skills:</b></p><p>• High school diploma/GED required</p><p>• 2+ years’ experience in a customer service role</p><p>• Strong sense of professionalism and compassion required</p><p>• Excellent verbal and written communication skills</p><p>1jc28He8yJ</p></div>","company":{"website":"texasoriginal.com","companyType":"Private/Growth","name":"Compassionate Cultivation","logoUrl":"/logos/compassionate-cultivation-e2b47ef98fea185bbb007b8faf469848.jpeg"},"location":{"country":"United States","address":"Austin, TX, USA","city":"Austin","stateProvince":"TX"},"frontendLink":"/job-posting/compassionate-cultivation/customer-experience-representative-austin-tx/262b72031d59839ca18fc5a8374de913","title":"Customer Experience Representative-Austin, TX","hash":"262b72031d59839ca18fc5a8374de913","postingUrl":"https://www.recruit.net/job/customer-experience-representative-jobs/6B3F3C81C29B3298"},{"employmentType":"Part-time","postedOn":"14 days ago","description":"<div><p>MUST BE 21. CANNABIS DISPENSARY.</p><p>We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.</p><p><b>Responsibilities</b></p><ul><li>Greet and direct customers</li><li>Provide accurate information (e.g. product features, pricing and after-sales services)</li><li>Answer customers’ questions about specific products/services</li><li>Conduct price and feature comparisons to facilitate purchasing</li><li>Cross-sell products</li><li>Ensure racks are fully stocked</li><li>Manage returns of merchandise</li><li>Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)</li><li>Inform customers about discounts and special offers</li><li>Provide customer feedback to the Store Manager</li><li>Stay up-to-date with new products/services</li></ul><p><b>Skills</b></p><ul><li>Proven work experience as a Retail Sales Representative, Sales Associate or similar role</li><li>Understanding of the retail sales process</li><li>Familiarity with consumer behavior principles</li><li>Knowledge of inventory stocking procedures</li><li>Basic math skills</li><li>Track record of achieving sales quotas</li><li>Excellent communication skills, capable of building trusting relationships</li><li>Ability to perform in fast-paced environments</li><li>Flexibility to work various shifts</li><li>High school degree</li><li>BSc in Marketing or related field is a plus</li></ul><p>Job Type: Part-time</p><p>Pay: $12.75 - $14.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"Confidential"},"location":{"country":"United States","address":"Springfield, OR 97477","city":"Springfield","stateProvince":"OR"},"frontendLink":"/job-posting/confidential/customer-service-representative/28b364e935fb4fe71c04c212b717b928","title":"Customer Service Representative","hash":"28b364e935fb4fe71c04c212b717b928","postingUrl":"https://www.indeed.com/job/customer-service-representative-965e4cddbabcafa1"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p>Customer Support Coordinator</p><p>Do you have what it takes to be a part of an industry leading cannabis company? We are GrowHealthy - a company dedicated to delivering the best products and services possible to the patients of Florida and are looking for Customer Support Coordinators to join our Contact/Call Center team in our Lakeland, FL location. You should be compassionate, have Call Center experience, have some working knowledge of medical cannabis and be able to work a flexible schedule that includes evenings, holidays and weekends.</p><p>GrowHealthy Holdings, LLC and its family of companies are positioned to become one of Florida's largest and most trusted chains of medical marijuana companies. Working hand-in-hand with state &amp; local governments, the GrowHealthy brand features company-grown, tested, safe and effective medical marijuana products.</p><p><b>Essential Duties and Responsibilities:</b></p><p>• Operate daily as both a patient and a company advocate</p><p>• Speak with, and educate, patients over the phone and in person regarding FL's medical marijuana program</p><p>• Create and execute patient orders in POS/CRM and the OMMU registry</p><p>• Maintain a patient log</p><p>• Must be able to clearly organize and communicate patient concerns and questions back to Patient Services Manager, Director of Dispensing/Retail Operations, Delivery Manager, and other managers and executives that may require such information</p><p>• Help maintain orders coming electronically into the corporate inbox and update POS/CRM and patient log as necessary</p><p>• Will support physician outreach team by working with physicians over the phone and in person. This will include participating in lunch and learn events, trade shows, industry events, and visits to physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida</p><p>• May be required to participate in door-to-door delivery transactions or help train dispensary associates in our brick and mortar locations along with other Customer Support Representatives for Contact Center/Call Center</p><p>• Will visit GrowHealthy brick and mortar dispensary locations when required to educate and promote the brand as well as interact and educate visiting patients and future clients</p><p>• All other duties and responsibilities as assigned by management</p><p><b>Required Qualifications:</b></p><p>• High School Diploma or equivalent</p><p>• Must be 21 years of age or older</p><p>• Minimum of 2 years of high-volume Call Center/Contact Center experience</p><p>• Requires clear, concise and professional verbal communication skills/telephone skills</p><p>• Must be able to pass a Florida Department of Health Office of Medical Marijuana Use Level 2 Background Screening</p><p>• Requires competency and ability to learn, understand and perform functionality within various programs: Point of Sale (POS); Customer Relationship Management (CRM); Florida Department of Health Office of Medical Marijuana Use Registry (OMMUR); Microsoft Office Suite; Adilas; Zendesk</p><p>• Requires the desire to constantly learn and seek out new information about cannabis as a medicine.</p><p>• Must have reliable transportation, clear and valid driver's license and scheduling flexibility to work evenings, holidays and weekends</p><p>Equal Employment Opportunity</p><p>GrowHealthy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GrowHealthy complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>GrowHealthy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.</p><p><b>Physical Demands</b></p><p><b>Physical Demands</b></p><p>Percentage of Work Time Spent on Activity</p><p>0-24%</p><p>25%-49%</p><p>50%-74%</p><p>75-100%</p><p>Lifting/Pulling/Pushing: Must be able to lift to 50lbs</p><p><b>XX</b></p><p>Fingering/Grasping/Feeling: Must be able to type and use technical sources.</p><p><b>XX</b></p><p>Climbing/Stooping/Kneeling: Must be able to stoop or kneel</p><p><b>XX</b></p><p>Standing/Walking: Must be able to move about departments</p><p><b>XX</b></p><p>Extended Sitting, Phone and Computer Use</p><p><b>XX</b></p><p>Work Environment Open and shared office environment; may have access to private office and/or conference room for private meetings.Exposed to elevated noise levels due to high traffic and high-volume telephone use with coworkers in same area.</p><p>Equal Opportunity Employment</p><p>GrowHealthy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GrowHealthy complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GrowHealthy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status</p></div>","company":{"companyType":"Public/Established","name":"iAnthus Capital Management","logoUrl":"/logos/ianthus-capital-c36caf6d20991ec90c6c56824883f16e.png"},"location":{"country":"United States","address":"Lakeland, FL, USA","city":"Lakeland","stateProvince":"FL"},"frontendLink":"/job-posting/ianthus-capital-management/customer-support-coordinator-contact-call-center-lakeland-pt/4a2b1b014f7f235ae0ee31a27a34b7ac","title":"Customer Support Coordinator (Contact/Call Center)- Lakeland PT","hash":"4a2b1b014f7f235ae0ee31a27a34b7ac","postingUrl":"https://us.bebee.com/job/20210922-30cb0320f91d258bc803b043c23094d1"}]