565 results
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Customer Service Representative

Cresco Labs Sacramento, CA, USA Full-time
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COMPANY OVERVIEW Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY This role is responsible for building and maintaining customer relationships and working closely with our Sales, Operations, Transportation and AR departments. The ideal candidate must have proven experience in providing expert customer service and supporting Sales and Operations teams. We are looking for a pro-active team member who has strong attention to detail, exceptional communication skills and enjoys working with others, while still being able to work independently. CORE JOB DUTIES Ensure all email and phone inquiries are responded to and resolved within the established departmental metrics Daily processing of inbound orders Processing order reship requests Efficiently processes product replacement and exchange requests Follows up and resolves pending METRC transactions with customers Inputs and tracks the status of ISA orders for customers Customer onboarding and updating account information within our systems Preparation of Invoice + COA packets for each order Communicate customer requests to the appropriate department as needed Other related tasks as assigned REQUIRED EXPERIENCE, EDUCATION AND SKILLS 3+ years' experience in customer service, sales order management, logistics or operations Ability to perform within established departmental metrics Skilled multi-tasker and team player with experience working in a fast-paced environment Strong problem solving and exceptional communication skills Must possess a high degree of personal ownership, accountability, and flexibility Cannabis industry and METRC experience a plus 2 years of vocational and/or accredited college courses strongly preferred Proficiency in Microsoft Suite, QuickBooks, Smartsheet, Excel ADDITIONAL REQUIREMENTS Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status

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Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY This role is responsible for building and maintaining customer relationships and working closely with our Sales, Operations, Transportation and AR departments. The ideal candidate must have proven experience in providing expert customer service and supporting Sales and Operations teams. We are looking for a pro-active team member who has strong attention to detail, exceptional communication skills and enjoys working with others, while still being able to work independently. CORE JOB DUTIES Ensure all email and phone inquiries are responded to and resolved within the established departmental metrics Daily processing of inbound orders Processing order reship requests Efficiently processes product replacement and exchange requests Follows up and resolves pending METRC transactions with customers Inputs and tracks the status of ISA orders for customers Customer onboarding and updating account information within our systems Preparation of Invoice + COA packets for each order Communicate customer requests to the appropriate department as needed Other related tasks as assigned REQUIRED EXPERIENCE, EDUCATION AND SKILLS 3+ years' experience in customer service, sales order management, logistics or operations Ability to perform within established departmental metrics Skilled multi-tasker and team player with experience working in a fast-paced environment Strong problem solving and exceptional communication skills Must possess a high degree of personal ownership, accountability, and flexibility Cannabis industry and METRC experience a plus 2 years of vocational and/or accredited college courses strongly preferred Proficiency in Microsoft Suite, QuickBooks, Smartsheet, Excel ADDITIONAL REQUIREMENTS Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Sacramento, CA, USA","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/cresco-labs/customer-service-representative/fa38ec09705fdb69bdbb5a40ffaef04c","title":"Customer Service Representative","hash":"fa38ec09705fdb69bdbb5a40ffaef04c","postingUrl":"https://us.trabajo.org/job-640-20210513-94d782bda3c92526ec7f89fe76f9ae0b"},{"postedOn":"3 days ago","description":"<div><div>Adecco is currently assisting an LA-based client recruiting with an immediate need for a remote Contact Center Rep who has ticketing system and online chat experience. <b>Pay rate $20/hr</b>. Work hours are flexible, 8 hours/day, 5 days/week between the hours of 6am and 8pm PT with possible future weekend hours. Initial assignment length is 6 mos however could extend and or convert temp to hire based on business needs and candidate performance.<br />Please review the details below and if you meet the must-have qualifications listed<b>, Apply Now!</b><br /><b>Responsibilities</b>:<br /><ul><li>Responding to customer inquiries in a timely manner via email or chat (not phone)</li></ul><ul><li>Basic product troubleshooting</li></ul><ul><li>Processing warranty requests with customer follow up</li></ul><ul><li>Provide exceptional customer service, with a passion for exceeding customer expectations</li></ul><b>Must-have requirements</b>:<br /><ul><li>1-3 years' experience providing customer service via support ticketing platforms including online chat and email</li></ul><ul><li>Appreciation and enthusiasm for cannabis culture</li></ul><ul><li>Tech savvy including Excel</li></ul><ul><li>Be patient and service-oriented</li></ul><ul><li>Strong written email communication skills</li></ul><ul><li>Excellent organizational and time management skills/ability to work under pressure</li></ul><ul><li>History of building and managing client relationships.</li></ul><ul><li>Manages and self directs priorities with minimal oversight</li></ul><ul><li>A workspace free of distractions</li></ul><b>Nice to have requirements</b>:<br /><ul><li>Zendesk and Shopify experience a plus.</li></ul><ul><li>Proficiency in using Google sheets, docs a plus.</li></ul><b>What's in this for you?</b><br /><ul><li>Pay rate $20/hr DOE</li></ul><ul><li>Fully remote with flexible work hours</li></ul><ul><li>Laptop provided</li></ul><ul><li>Weekly Pay - you receive a paycheck every week</li></ul><ul><li>Comprehensive benefits after 1 week - medical, dental, vision, options available</li></ul>Click on <b>Apply Now </b>for instant consideration for the remote Contact Center role<br />Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit <b>http://www.adeccousa.com/candidate-privacy/ </b>. The Company will consider qualified applicants with arrest and conviction records.<br /><br />Equal Opportunity Employer/Veterans/Disabled<br /><br />To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy<br /><br />The Company will consider qualified applicants with arrest and conviction records</div></div>","company":{"companyType":"Public/Established","name":"Adecco","logoUrl":"/logos/adecco-a6e8d4caff6004eecbacd479e51def08.png"},"location":{"country":"United States","address":"Los Angeles, CA","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/adecco/contact-center-representative/7ff4f1df3866337157ffaedd6221fe11","title":"Contact Center Representative","hash":"7ff4f1df3866337157ffaedd6221fe11","postingUrl":"https://www.indeed.com/job/contact-center-representative-7840635cf37c4a62"},{"employmentType":"Part-time","postedOn":"4 days ago","description":"<div><p><b>Responsibilities</b></p><ul><li>Greet and Check-in customers as they enter</li><li>Verification of customer ID and cannabis card status</li><li>Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</li><li>Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</li><li>Dispense medication and collect payment via POS register (cash, debit, etc)</li><li>Maintain strict controls on product, cash, and patient data at all times</li><li>Stay current with latest industry and product knowledge</li><li>Support all marketing and sales efforts of the company to ensure sales goals are met</li><li>Perform other regular duties related to maintaining a safe and clean retail store environment as needed</li></ul><p><b>Qualifications</b></p><ul><li>Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience. .</li><li>High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</li><li>Applicants must be 21 years or older.</li></ul><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p><i>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</i></p><p>Job Type: Part-time</p><p>Pay: $14.00 - $16.00 per hour</p><p>Schedule:</p><ul><li>Day shift</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Palm Bay, FL 32907","city":"Palm Bay","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/9d248862e8855f18ab7e507985c213a2","title":"Customer Service Associate","hash":"9d248862e8855f18ab7e507985c213a2","postingUrl":"https://www.indeed.com/job/customer-service-associate-8007e97723d739c5"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>JOB DESCRIPTION</b></p><p>We are setting the industry standard to influence and inspire through our innovative methods. We merge together cannabis culture with cutting-edge technology to deliver the best possible customer and employee experience(s).</p><p>The company operates a fully integrated cannabis business with a footprint that covers the entire breadth of the state of California; the world's largest cannabis market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested cannabis products at unmatched prices.</p><p>Our mission is to provide the one-stop-shop cannabis experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.</p><p><b>POSITION</b></p><p>The ideal candidate is someone who likes to work with a wide variety of people, can multi-task and move quickly from one issue to another, is detail-oriented, and who thrives in a dynamic environment. We currently have an opening in the IT department for a Full-Time Level II Help Desk / Desktop Support Technician. The qualified candidate will provide high-quality desktop / technical support to users for business-critical functions.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Provide end-user support by resolving technology problems.</li></ul><ul><li>Monitor and track Help Desk requests and respond efficiently to tickets.</li></ul><ul><li>Maintain a high level of response to all queries by all users.</li></ul><ul><li>Log all help desk interactions.</li></ul><ul><li>Installation &amp; maintenance of desktops, laptops, printers, scanners, &amp; other peripherals.</li></ul><ul><li>Maintenance of hardware/software inventory.</li></ul><ul><li>Maintenance of AV software.</li></ul><ul><li>Order and maintain inventory of computer supplies.</li></ul><ul><li>Monitor spam filters.</li></ul><ul><li>Troubleshoot computer hardware, software, or network issues.</li></ul><ul><li>Troubleshoot and support business applications.</li></ul><ul><li>Aid monitoring, response, and intervention for IT-related security incidents and violations, and site outages.</li></ul><ul><li>Other duties as assigned.</li></ul><ul><li>Perform implementation of system upgrades.</li></ul><ul><li>Perform break-fix for onsite systems, as necessary.</li><li>JAMF MDM Management</li></ul><p><b>QUALIFICATIONS</b></p><ul><li>5 or more years relevant experience in IT</li></ul><ul><li>2 or more years relevant experience specifically in Server and Network management</li></ul><ul><li>Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.</li></ul><ul><li>Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize.</li></ul><ul><li>Strong initiative and the ability to work successfully in an environment with minimal direction.</li></ul><ul><li>Ability and interest to function effectively as a team player.</li></ul><p><b>PREFERRED SKILLS/KNOWLEDGE</b></p><ul><li>Cisco IOS</li></ul><ul><li>Mac Os</li><li>Meraki</li><li>Unifi</li><li>AWS</li></ul><ul><li>Windows 10</li></ul><ul><li>Active Directory</li></ul><ul><li>Group Policy</li></ul><ul><li>G-Suite</li></ul><ul><li>Azure AD</li></ul><ul><li>Office 365</li></ul><ul><li>Service Desk Ops</li></ul><ul><li>Windows/Macos</li></ul><ul><li>Batch Files</li></ul><ul><li>Powershell</li></ul><p><b>CERTIFICATIONS A PLUS</b></p><ul><li>ITIL/ITSM</li></ul><ul><li>COMPTIA, Network+, SYC+</li><li>CISCO</li><li>CCNA</li></ul><p><b>KEY ATTRIBUTES FOR SUCCESS</b></p><ul><li>A resilient and entrepreneurial spirit with a growth mindset</li></ul><ul><li>A true team player willing to roll up your sleeves and do what needs to be done to succeed</li></ul><ul><li>Ability to work autonomously and take ownership</li></ul><ul><li>Able to create, maintain and build professional relationships and rapport</li></ul><ul><li>Have a strong desire to grow professionally and personally</li></ul><ul><li>Have a sound knowledge of market trends</li></ul><ul><li>Flexibility - this role will be ever-changing</li></ul><p><b>GENERAL BENEFITS</b></p><ul><li>Competitive health care benefit program</li></ul><ul><li>Coaching and support for personal development</li></ul><ul><li>Opportunities for career growth as we are in high growth mode</li></ul><p><b>PHYSICAL DEMANDS</b></p><p>The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Prolonged periods of sitting at a desk and working on a computer.</li></ul><ul><li>Must be able to lift 50 pounds at times.</li></ul><ul><li>Be able to stand for prolonged periods of time, bend, kneel, squat, and twist</li></ul><p><b>TRAVEL</b></p><ul><li>Must be able to travel locally 25% of the time</li></ul><p><b>SALARY</b></p><ul><li>DOE</li></ul><p>Due to Covid-19, we are doing everything we can to keep our team and customers safe. This means individual offices or widely spaced workstations. We also provide extra masks, shields, hand sanitizer, and gloves as needed. We are an essential business and we require our team to work in the office.</p><p><i>We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p><p><i>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i><br />*</p><p>Job Type: Full-time</p><p>Pay: From $0.01 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Los Angeles, CA 90012 (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Are you 21 years of age or older? (Cannabis regulations require us to ask)</li><li>What are your salary requirements?</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Help Desk Support: 5 years (Preferred)</li><li>Server/Network Management: 2 years (Preferred)</li><li>Mac OS: 2 years (Preferred)</li></ul><p>Willingness To Travel:</p><ul><li>50% (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"Shryne Group, Inc./STIIIZY","logoUrl":"/logos/shryne-group-d3e22722de9473b240e3320b8af02269.jpeg"},"location":{"country":"United States","address":"Los Angeles, CA 90012","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/shryne-group-inc-stiiizy/help-desk-support-ii/eed442a92a77f0ba7e2ddb6f2ac65cc8","title":"Help Desk Support II","hash":"eed442a92a77f0ba7e2ddb6f2ac65cc8","postingUrl":"https://www.indeed.com/job/help-desk-support-ii-0ed760077502d146"},{"postedOn":"11 days ago","description":"<div><div><p><b>Who Are We:</b></p><br /><p></p><p>The people here at Puffco don’t just create products — we create behavior changing experiences for a community in the millions that is growing every day. The mentality that drives the leadership at Puffco is based on passion and obsession, never by obligation. The excitement of a new idea turning into a tangible product that changes people’s lives is a gift that we cherish daily.</p><br /><p></p><p>Puffco has already produced the most awarded devices ever in our space but for us this is just the beginning. What we’ve created is truly special and we’re looking for special people to help shape the future of our industry. Join Puffco and you join a family and a community that you can directly impact. The possibilities are limitless and the results dependent on how deep you care to dive in.</p><p></p><p><b><br />Some Of What We Have Achieved:</b></p><br /><p></p><ul><li>Listed by MG Magazine as one of the 50 best companies to work for.</li><li>Nominated for Engadget’s “Best Of CES”</li><li>Featured on Vice, Netflix, HBO, and were one of the only products ever to be featured on the Cover of High Times magazine.</li><li>Written about in Forbes, Rolling Stone, Billboard Magazine, and several other publications.</li><li>Released the first-ever smart rig, the Puffco Peak, a milestone in consumer electronics, creating an unrivaled consumer experience and massive appeal.</li><li>Expanded our distribution to more than 51 different countries, leaving a global impression.</li></ul><ul><li>Awarded four Clio Awards in 2020 including a Grand Clio. (Social Good, Film/Video Craft, Product/Service Innovation, Social Media.)</li><li>Extensive philanthropic efforts &amp; giving back programs. We believe in putting our money and our manpower where our mouths are.</li></ul><br /><p></p><p><b>Who Are You:</b></p><p></p><p><br />We are looking for exceptional employees who are innovative forward thinkers, who are resourceful, motivated, and passionately committed to their trade. A driven self-starter with top notch organizational and detail-oriented skill set who thrives in a fast-paced entrepreneurial environment. We here at Puffco possess these qualities and if you do too, then please read on!</p><p></p><p><b><br />What’s The Role About:</b></p><p></p><p><br />This hands-on position would suit a self-motivated, results-oriented individual who is comfortable in a casual, but fast paced, environment. You are the first person that our customers contact when they have an issue. The speed, the technical accuracy and the respect you share with the community every day is at the core of whether a prospect chooses to be a Puffco advocate. You play a major role because Puffco is a deeply authentic brand that aims to differentiate by the high quality of each customer interaction.</p><p></p><p><b><br />Some things you will be responsible for:</b></p><p></p><ul><br /><li>Responding to customer inquiries in a timely manner.</li><li>Basic product troubleshooting.</li><li>Processing warranty requests with customer follow up.</li><li>Provide exceptional customer service, with a passion for exceeding customer expectations.</li></ul><br /><p></p><p><b>Some qualifications and skills we need you to have:</b></p><p></p><ul><br /><li>1-3 years’ experience in customer service, customer support.</li><li>Experience providing customer service via support ticketing platforms.</li><li>Strategic - able to analyze situations and see the big picture.</li><li>Intelligent - bright and used to overachieving/over-delivering.</li><li>Excellent organizational and time management skills.</li><li>The ability to work under pressure whilst keeping an eye for details.</li><li>Excellent written, verbal communication, and analytical skills.</li><li>Proficiency in using Google sheets, docs etc.</li><li>History of building and managing client relationships.</li><li>Manages and self directs priorities with minimal oversight.</li><li>Appreciation and enthusiasm for cannabis culture.</li></ul><br /><p></p><p><b>Perks and Benefits:</b></p><p></p><ul><br /><li>Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off</li><li>Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment</li><li>Snacks, lunches, retreats, and SO much more!</li></ul><br /><p></p><p><b>EQUAL EMPLOYMENT OPPORTUNITY</b></p><p><br />Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.</p><p></p><p><b><br />HIRING PRACTICES</b></p><p><br />The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</p><p></p><p><br />Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.</p><p></p><p><br />**Additional information about our company can be found at www.puffco.com.</p><p></p><p><br />Follow us on Instagram @Puffco</p></div></div>","company":{"companyType":"Private/Growth","name":"Puffco","logoUrl":"/logos/puffco-033a8eb0c60e593cf5b25a82c7c0d65b.png"},"location":{"country":"United States","address":"Los Angeles, CA 90017","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/puffco/customer-service-representative/f71d42d711ab8fc6579ede9a5be8ab83","title":"Customer Service Representative","hash":"f71d42d711ab8fc6579ede9a5be8ab83","postingUrl":"https://www.indeed.com/job/customer-service-representative-ed66d9adfbccbd1c"},{"employmentType":"Part-time","postedOn":"6 days ago","description":"<div><p><b>Responsibilities</b></p><ul><li>Greet and Check-in customers as they enter</li><li>Verification of customer ID and cannabis card status</li><li>Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</li><li>Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</li><li>Dispense medication and collect payment via POS register (cash, debit, etc)</li><li>Maintain strict controls on product, cash, and patient data at all times</li><li>Stay current with latest industry and product knowledge</li><li>Support all marketing and sales efforts of the company to ensure sales goals are met</li><li>Perform other regular duties related to maintaining a safe and clean retail store environment as needed</li></ul><p><b>Qualifications</b></p><ul><li>Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience. .</li><li>High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</li><li>Applicants must be 21 years or older.</li></ul><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p><i>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.</i></p><p>Job Type: Part-time</p><p>Pay: $14.00 - $15.00 per hour</p><p>Schedule:</p><ul><li>Day shift</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"West Palm Beach, FL 33415","city":"West Palm Beach","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/51b002dfb587b48df82a609a3e898057","title":"Customer Service Associate","hash":"51b002dfb587b48df82a609a3e898057","postingUrl":"https://www.indeed.com/job/customer-service-associate-cfe4559e9f1aad0d"},{"employmentType":"Full-time","postedOn":"12 days ago","description":"<div><p><b>Job Description</b></p><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>This role is responsible for building and maintaining customer relationships and working closely with our Sales, Operations, Transportation and AR departments. The ideal candidate must have proven experience in providing expert customer service and supporting Sales and Operations teams. We are looking for a pro-active team member who has strong attention to detail, exceptional communication skills and enjoys working with others, while still being able to work independently.</p><p><b>CORE JOB DUTIES</b></p><p>Ensure all email and phone inquiries are responded to and resolved within the established departmental metrics Daily processing of inbound orders Processing order reship requests Efficiently processes product replacement and exchange requests Follows up and resolves pending METRC transactions with customers Inputs and tracks the status of ISA orders for customers Customer onboarding and updating account information within our systems Preparation of Invoice + COA packets for each order Communicate customer requests to the appropriate department as needed Other related tasks as assigned</p><p>REQUIRED EXPERIENCE, EDUCATION AND SKILLS</p><p>3+ years' experience in customer service, sales order management, logistics or operations Ability to perform within established departmental metrics Skilled multi-tasker and team player with experience working in a fast-paced environment Strong problem solving and exceptional communication skills Must possess a high degree of personal ownership, accountability, and flexibility Cannabis industry and METRC experience a plus 2 years of vocational and/or accredited college courses strongly preferred Proficiency in Microsoft Suite, QuickBooks, Smartsheet, Excel</p><p><b>ADDITIONAL REQUIREMENTS</b></p><p>Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry</p><p>Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/cresco-labs/customer-service-representative/ad31673050d376ae9fc97fb9908802c6","title":"Customer Service Representative","hash":"ad31673050d376ae9fc97fb9908802c6","postingUrl":"https://www.whatjobs.com/job-for-Customer-Service-Representative-in-US-coop282918208"},{"employmentType":"Full-time","postedOn":"13 days ago","description":"<div><p><b>Company</b></p><p>WeedMD Inc. is the publicly traded parent company of WeedMD RX Inc. and Starseed Medicinal Inc., licence holders producing and distributing cannabis products for both the medical and adult-use markets. The Company owns and operates a 158-acre state-of-the-art greenhouse, outdoor and processing facility located in Strathroy, ON as well as a fully licensed 26,000 sq. ft. Aylmer, ON processing facility, specializing in cannabis extraction. With the addition of Starseed, a medical-centric operator, WeedMD has expanded its multi-channeled distribution strategy. Starseed’s industry-first, exclusive partnership with LiUNA, the largest construction union in Canada, along with employers and union groups complements WeedMD’s direct sales to medical patients. The Company maintains strategic relationships in the seniors’ market and supply agreements with Shoppers Drug Mart as well, as seven provincial distribution agencies where adult-use brands Color Cannabis and Saturday are sold.</p><p><b>Summary</b></p><p>The Customer Service Representatives are responsible for inbound and outbound calls for both Starseed and North Star Wellness, maintain client appointments to the clinic, as well as complete Registrations and Re-Registrations process, submits Prior Authorization to all Insurance providers and submits all orders through Kroll for all clients approved for insurance coverage..</p><p>Customer Service Representatives also share product/services information, place client orders and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</p><p>The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.</p><p>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p><b>Job Duties</b></p><ul><li>Answer inbound calls</li><li>Handle customer requests, orders, appointments and concerns</li><li>Identify and assess clients’ needs to achieve satisfaction</li><li>Registration of clients</li><li>Verification of all new medical documents with the physicians or NP’s</li><li>Take the extra mile to engage the clients</li><li>Responsible to making outbound calls to clients and HCP’s</li><li>Responsible for entering client information in Bluelink, PatientVu/Kroll and or Portal</li><li>Submit claims for reimbursement to the client’s insurance company</li><li>Submits Prior Authorization forms on behalf of the client</li><li>Enters Prior Authorization approvals into Kroll</li><li>Manages/Submits all rejected Kroll orders</li><li>Answers all inbound emails</li><li>Complaints</li></ul><p><b>Required Knowledge, Skills and Abilities </b></p><ul><li>Demonstrated ability to work effectively with others in a fast-paced client focused environment</li><li>Ability or organize and prioritize multiple tasks and work roles</li><li>Ability to use a high degree of tact, diplomacy and discretion in working with others</li><li>Ability to type a minimum of 50 wpm</li><li>Attention to detail a must</li><li>Ability to work as an effective member of an integrated Customer Service Team</li><li>Build sustainable relationships and trust with clients</li><li>Excellent communication and presentation skills</li><li>Handle client complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution, Keep records of client’s interactions, process customer accounts and file documents</li><li>Customer orientation and ability to adapt/respond to different types of characters</li></ul><p><b>Requirements</b></p><ul><li>A minimum of 3 years’ experience in a customer service environment</li><li>Ability to perform the essential duties of the job</li><li>Demonstrates Core Values; accountability, integrity, humility, compassion and respect</li><li>Must be available to work weekends or evening shift on a rotating basis.</li><li>Superior computer skills</li><li>Must be a team player</li></ul><p>If you are passionate about working in this industry, have a thirst for knowledge and want to be part of a dynamic and growing company, we would like to hear from you!</p><p><b>Note: </b>We would like to thank all applicants for their interest however we will only be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent. The chosen applicant will be required to successfully complete background and reference checks.</p><p>WeedMD thanks all applicants for their interest; however, only those selected to continue in the recruitment process will be contacted. Pursuant to the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, WeedMD will accommodate all applicants with disabilities to the point of undue hardship during the recruitment and hiring process. Accommodation will be provided upon request and in accordance with the principles of dignity, individualization, and inclusion. WeedMD will work cooperatively, and in a spirit of respect, with all partners in the accommodation process. WeedMD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, receipt of public assistance (in housing only), sex (including pregnancy and breastfeeding) or sexual orientation.</p><p>Job Type: Full-time</p><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 3 years (preferred)</li></ul></div>","company":{"companyType":"Public/Established","name":"WeedMD Rx Inc.","logoUrl":"/logos/weedmd-0b8f6246bde17944a32624bc1cfea52d.jpeg"},"location":{"country":"Canada","address":"Bowmanville, ON","city":"Bowmanville","stateProvince":"ON"},"frontendLink":"/job-posting/weedmd-rx-inc/client-service-representative/68375571b835d09b09f9c5ff198e96cd","title":"Client Service Representative","hash":"68375571b835d09b09f9c5ff198e96cd","postingUrl":"https://ca.indeed.com/job/client-service-representative-0ab9ce8a2778bb16"},{"employmentType":"Part-time","postedOn":"7 days ago","description":"<div><p>Create experiences for customers by building authentic relationships and appropriately determining needs * Successfully drive sales by educating on the brand and products</p><ul><li>Demonstrate a high level of cannabis knowledge and curate experiences that go above and beyond expectations</li></ul><ul><li>Successfully achieve sales goals and business metrics</li></ul><ul><li>Seek opportunities to contribute to and improve business results on a daily basis</li></ul><ul><li>Support with inventory management and practice proper section ownership to ensure customers have access to the right stock to drive sales</li></ul><ul><li>Support with completing all tasks and duties within the store architecture, as assigned</li></ul><ul><li>Adhere to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)</li></ul><ul><li>Ensure you are aware of all company communication, rollouts, directives and procedures</li></ul><ul><li>Abide by all company policies and programs, ensuring compliance</li></ul><ul><li>Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation</li></ul><ul><li>Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leaders Qualifications</li></ul><ul><li>Minimum 1-3 years customer service experience, retail is preferred</li></ul><ul><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results</li></ul><p>Ability to manage competing priorities in a fast-paced environment</p><ul><li>Strong verbal and written communication skills and excellent organizational skills</li></ul><ul><li>You are passionate about cannabis and are excited to bring it to market for recreational purposes * You are open to feedback and coaching</li></ul><ul><li>You demonstrate high levels of integrity and personal responsibility</li></ul><ul><li>You are trustworthy and customer-oriented</li></ul><ul><li>Bonus points if you've worked in a regulated environment before Requirements</li></ul><ul><li>Minimum age 19 years old or age as specified by the provincial government</li></ul><ul><li>Able to lift boxes 5-30 lbs * Must be flexible with hours of work and be comfortable with ever changing duties</li></ul><ul><li>Can Sell certification required</li></ul><ul><li>Criminal background check required</li></ul><p>Part-time hours: 20-30 per week</p><p>Job Type: Part-time</p><p>Salary: $16.00-$18.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekends</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"Vivid Cannabis Co.","logoUrl":"/logos/connected-cannabis-co-81627127c301c8f69a3b8a48a73fc8a5.jpeg"},"location":{"country":"Canada","address":"Orillia, ON","city":"Orillia","stateProvince":"ON"},"frontendLink":"/job-posting/vivid-cannabis-co/budtender-customer-service/12f03a74133fd71396909d2fb421cdc5","title":"Budtender/ Customer Service","hash":"12f03a74133fd71396909d2fb421cdc5","postingUrl":"https://ca.indeed.com/job/budtender-customer-service-b7e6099986c61b96"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Bloom Medicinals is looking to hire an IT Help Desk Technician to work out of our corporate office, located in Boca Raton, FL. We are a management group that oversees Medical Cannabis Dispensaries in Arkansas, Maryland and Ohio.</p><p>Extensive experience is not a must, but an eagerness to learn and a willingness to wear many different hats is.</p><p>This position does require periodic travel and the ability to work nights and weekends for emergencies.</p><p>Responsibilities:</p><ul><li>First line of support for technical inquiries and requests</li></ul><ul><li>Travel for new store openings and setup store hardware</li></ul><ul><li>Troubleshoot employee computer and technical issues</li></ul><ul><li>Assist with other day to day technical administrative tasks</li></ul><ul><li>Monitor company data backups and review hardware logs</li></ul><ul><li>Author technical help desk documentation for our staff</li></ul><p>Qualifications:</p><ul><li>Passion for IT and learning is an absolute must</li></ul><ul><li>Have extensive knowledge with Microsoft Windows</li></ul><ul><li>Exhibit problem solving skills and big picture thinking</li></ul><ul><li>Superb technical writing and communication skills</li></ul><ul><li>Ability to stay organized and manage time efficiently</li></ul><ul><li>Must be able to work independently and be self-motivated</li></ul><ul><li>Ability to regularly lift up to 35lbs</li></ul><p>Previous Work Experience:</p><p>At least 3 years of either professional or personal IT experience. Personal experience may include things such as assisting your family members with their IT needs, building computers or personal website projects.</p><p>Required Education:</p><p>High School (computer science or a related field studies is a plus)</p><p>Job Type: Full-time</p><p>Pay: $17.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Alternative Health Company","logoUrl":"/logos/alternative-health-company-976f66129c4d21b6f34ba4b3824aad26.jpeg"},"location":{"country":"United States","address":"Boca Raton, FL 33432","city":"Boca Raton","stateProvince":"FL"},"frontendLink":"/job-posting/alternative-health-company/it-help-desk-technician/c4293ff67531c28706a953e693bb083e","title":"IT Help Desk Technician","hash":"c4293ff67531c28706a953e693bb083e","postingUrl":"https://www.indeed.com/job/it-help-desk-technician-6115d9046091a344"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p>Cannabis Nation Sunriver is actively seeking qualified and experienced Customer Service Associates and Team Leads to join our company. The ideal candidate should possess a working knowledge of cannabis products as well as an understanding of the rules regulating retail and medical marijuana. Previous retail or service industry experience is preferred, but not required.</p><p><b>Position details:</b></p><p>The ideal candidate posses a commitment to strong customer service by providing our customers with prompt service, quality products, and maintaining a clean and comfortable store environment. This position is responsible for assisting the management team with the activities and operations of the store, while abiding by policies, procedures and operational guidelines. We are looking for passionate, hard-working, positive team players!</p><p><b>Summary of Responsibilities:</b></p><p>• Maintaining integrity, honesty and knowledge of our products.</p><p>• Maintaining a calm and patient demeanor.</p><p>• Meeting store operating policies and standard, with or without reasonable accommodation.</p><p>• Provides exceptional customer service experience to every customer and patient.</p><p>• Maintaining and updating all online and in-store menus throughout the day.</p><p>• Accurately re-stocking retail inventory.</p><p>• Processing and filing patient paperwork and completing patient profiles.</p><p>• Educating the customer on products, promotions and sales.</p><p><b>Basic Qualifications:</b></p><p>• Must hold a valid OLCC Marijuana permit</p><p>• Resilient and adaptable to change</p><p>• Available to perform many different tasks within the store during each shift.</p><p>• Ability to understand and execute oral and written instructions.</p><p>• Ability to build relationships with customers</p><p>• Strong attention to detail</p><p>• Ability to follow rules &amp; regulations established by company</p><p><b>Preferred Applicants:</b></p><p>• Experience using Bio Track &amp; METRC</p><p>•1+ year of experience in the cannabis industry</p><p>• Flexible schedule</p><p>Replies without an attached resume will not be considered</p></div>","company":{"companyType":"Private/Growth","name":"Cannabis Nation","logoUrl":"/logos/cannabis-nation-2ecb4d2877bed4cfc5689227aeab850d.jpeg"},"location":{"country":"United States","address":"Bend, OR, USA","city":"Bend","stateProvince":"OR"},"frontendLink":"/job-posting/cannabis-nation/cannabis-customer-service-associates-and-team-leads/fa8d92b969188040526f322c42d938c6","title":"Cannabis Customer Service Associates & Team Leads","hash":"fa8d92b969188040526f322c42d938c6","postingUrl":"https://www.linkedin.com/jobs/view/cannabis-customer-service-associates-team-leads-at-cannabis-nation-2528362600"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p><b>If you’re interested in a safe and predictable job at an established company, you can stop reading now. If you’re looking to get in on the ground floor of something big and exciting, read on!</b></p><p><b>BLAZE is an early-stage technology company deploying the next-generation of a software platform for the cannabis industry. We are proven entrepreneurs that have deep experience in the cannabis industry and have great product traction in the market.</b></p><p><b>Before we get started, make sure you are ready, if you don't want to take the time to answer the questions in detail and with thought, then please don't bother applying. We need self starters that are motivated and proactive. If you only take 2 seconds to click and apply for this job, you can expect to get about 2 seconds of consideration from us. : )</b></p><p><b>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently. You should be located within the DFW area. </b></p><p><b>We provide our customers solutions for retail sale of cannabis, distribution, inventory management, and cultivation. </b></p><p><b>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</b></p><p><b>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</b></p><p><b>What you'll do: </b></p><ul><li><b>Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency. </b></li></ul><ul><li><b>Answer realtime requests via phone or chat, creating tickets in our ticket system.</b></li></ul><ul><li><b>Escalate tickets to Tier 2 in a warm hand-off as needed. </b></li></ul><ul><li><b>Learn our data migration process for new customers and perform data migrations as needed.</b></li></ul><ul><li><b>Contribute to the BLAZE customer support knowledge base by authoring educational support articles.</b></li></ul><ul><li><b>Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.</b></li></ul><ul><li><b>Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.</b></li></ul><ul><li><b>Educate customers on best practices specific to their business needs</b></li></ul><ul><li><b>Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.</b></li></ul><ul><li><b>Provide requirements to the development team based on customer feedback. </b></li></ul><p><b>You should have: </b></p><ul><li><b>Proven track record of production</b></li></ul><ul><li><b>Bachelor's degree</b></li></ul><ul><li><b>2-5 years of experience in software technical support</b></li></ul><ul><li><b>Ability to work from home with full efficacy</b></li></ul><ul><li><b>Quiet place to work with a solid internet connection</b></li><li><b>Excellent communication skills as a remote employee</b></li></ul><ul><li><b>Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.</b></li></ul><ul><li><b>Self-motivated with the ability to work well both independently and within a team.</b></li></ul><p><b>Bonus points for: </b></p><ul><li><b>Cannabis industry experience in cultivation, distribution, or dispensary/delivery</b></li></ul><ul><li><b>Experience in supporting a delivery service or inventory management SAAS solution</b></li></ul><ul><li><b>SAAS startup experience a plus</b></li></ul><ul><li><b>QA or software testing experience</b></li></ul><p>Job Type: Full-time</p><p>Pay: $20.00 - $25.00 per hour</p><p>Ability to Commute/Relocate:</p><ul><li>Dallas-Fort Worth, TX (Preferred)</li></ul><p>Application Question(s):</p><ul><li>If you want to be considered for this job with BLAZE, then you should answer each of these questions. If there is not enough room in the field, then please send a message via Indeed after applying. 1) What have you created in your life for which you are particularly proud? 2) What was the product of your last job? In other words, aside from being just busy and doing stuff, what was the actual product you were creating and being paid for if you could sum it up in a few words or a short phrase? 3) How did you measure the volume of the products you created? 4) What is your plan for your career? How would you define “success” for your career?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>SaaS: 2 years (Preferred)</li><li>Technical support: 3 years (Preferred)</li></ul></div>","company":{"companyType":"Private/Growth","name":"BLAZE","logoUrl":"/logos/blaze-838bb78e87cd13284505f57479271443.png"},"location":{"country":"United States","address":"Dallas-Fort Worth, TX","city":"Dallas-Fort Worth","stateProvince":"TX"},"frontendLink":"/job-posting/blaze/technical-support-agent-tier-1-saas/5e8510b98d32ee6684029d59de54ba73","title":"Technical Support Agent - Tier 1 (SaaS)","hash":"5e8510b98d32ee6684029d59de54ba73","postingUrl":"https://www.indeed.com/job/technical-support-agent-tier-1-saas-065361a1e42ebd5e"},{"employmentType":"Full-time","postedOn":"13 days ago","description":"<div><p>LOUDPACK is a consumer-goods company and is the leading manufacturer and distributor of premium cannabis products including vape pens, concentrates, edibles, extracts and topicals throughout California. Our brands represent the highest-quality cannabis available – all of which are handcrafted, cultivated and distributed in California.</p><p><b>Job Summary</b></p><p>We are looking for a <b>Desktop Support Specialist </b>to be an integral part of our fast-paced startup Cannabis Company. We need an experienced Desktop Support Specialist who can provide design, installation, maintenance and support service for the entire network.</p><p>The <b>Desktop Support Specialist</b> will also be required to monitor technology trends and makes recommendations on incorporating new technology into the company’s existing platforms.</p><p><b>Responsibilities</b></p><ul><li>Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment</li><li>Troubleshoot and resolve issues related to technical difficulties with hardware, software, and the network</li><li>Resolve print, network and connectivity issues</li><li>Make regular changes in both Active Directory and Office 365 environments</li><li>Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology</li><li>Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency</li><li>Evaluate applications and software patches for desktop applications to see if they will solve desktop issues</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor’s Degree in Computer Engineering or similar field</li><li>5+ years customer support/help desk/deskside experience</li><li>Strong communication, interpersonal, and analytical skills</li><li>Ability and desire to provide excellent customer-service</li><li>Ability to work independently and communicate clearly in a dynamic environment</li><li>MCDST, MCP certification</li><li>Knowledge and experience with Windows OS (Windows 10)</li><li>Knowledge and experience with Mac OSX is preferred</li><li>Demonstrated ability in desktop and systems design</li><li>Proven ability to offer high-level desktop support in an enterprise environment</li></ul><p><b>Software/Hardware</b></p><ul><li>Trellis, Wurk, Sugar, Microsoft Office suite, WebEx webinars, QuickBooks, VersaCheck, Sage</li><li>Full Adobe Suite, Encompass, Dropbox, SharePoint/One Drive, PC and Mac</li></ul><p>COVID-19 precautions</p><ul><li>Personal protective equipment provided or required</li><li>Temperature screenings</li><li>Social distancing guidelines in place</li><li>Sanitizing, disinfecting, or cleaning procedures in place</li></ul><p>Job Type: Full-time</p><p>Pay: $23.00 - $28.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Windows: 3 years (Preferred)</li><li>Active Directory: 3 years (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"LoudPack Farms"},"location":{"country":"United States","address":"Greenfield, CA 93927","city":"Greenfield","stateProvince":"CA"},"frontendLink":"/job-posting/loudpack-farms/desk-support-specialist/0bca30019ee7768d7b15e851e8a0d0d5","title":"Desk Support Specialist","hash":"0bca30019ee7768d7b15e851e8a0d0d5","postingUrl":"https://www.indeed.com/job/desk-support-specialist-e7f945fcd32980dc"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p>Senior Budtender Position:</p><p>*Must be 21 or over to apply - Must be a resident of Maine *</p><p>We seek an outgoing and passionate Senior Budtender who is looking for long-term employment. Our Budtenders will assist the management team with the activities and operations of the store, while abiding by policies, procedures and operational guidelines. Our Budtenders are responsible for helping customers, checking them out, cash handling and customer service. You must possess the ability to listen well and communicate effectively with various audiences.</p><p><b>Responsibilities: </b></p><ul><li>Responsible for sales and customer experience by maintaining a tidy, safe, and inviting store environment</li></ul><ul><li>Ensure the sales floor is properly stocked and the presence of the store is well maintained</li></ul><ul><li>Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures</li></ul><ul><li>Maintain product knowledge</li></ul><ul><li>Greeting customers warmly when they enter</li></ul><ul><li>Accurately use and maintain the Point Of Sale (POS) system in person and for placing phone orders</li></ul><ul><li>Correct cash handling and discount application</li></ul><ul><li>Accurate and timely data entry of patient profiles</li></ul><ul><li>Verifying proper paperwork, documentation and ID for customers</li></ul><ul><li>Other duties as assigned by the Management Team</li></ul><p><b>Competencies: </b></p><ul><li>Exceptional Customer Service skills</li></ul><ul><li>Desire to learn about our products and cannabis therapies</li></ul><ul><li>Knowledge of basic computer skills, Point of Sale software and cash management is a plus</li></ul><ul><li>Strong attention to detail and a team-player mentality</li></ul><ul><li>Fun attitude and strong work ethic</li></ul><ul><li>Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures.</li></ul><ul><li>Experiences in retail sales preferred;</li></ul><ul><li>Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market;</li></ul><ul><li>Dispensary-related experience a plus;</li></ul><ul><li>Must be at least 21 years of age</li></ul><p>Job Type: Full-time</p><p>Pay: From $16.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"EzHire Cannabis","logoUrl":"/logos/ezhire-cannabis-6abb3d893680f023f2b399b67c79fd61.jpeg"},"location":{"country":"United States","address":"North Berwick, ME 03906","city":"North Berwick","stateProvince":"ME"},"frontendLink":"/job-posting/ezhire-cannabis/senior-budtender-cannabis-customer-service-north-berwick-me/8645f42bd5c0d8810a29bd105817d41b","title":"Senior Budtender / Cannabis Customer Service - North Berwick, ME","hash":"8645f42bd5c0d8810a29bd105817d41b","postingUrl":"https://www.indeed.com/job/senior-budtender-cannabis-customer-service-north-berwick-me-1c5362b69b1fbc5c"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve. IN A NUTSHELL… The Lead Guide provides exceptional service and a high-quality experience for the Goodblend customers. In addition, the successful candidate must bring a positive presence, creating a collaborative work environment on the sales floor and provide excellent service to meet and exceed the stores financial goals. In addition, the Lead Guide will act as the stores Training Ambassador and assist with new employee, new launch and continued education and skill development of the team. Finally, the Lead Guide will assume the role of Manager on Duty as needed and be responsible for operational task follow through, opening, closing, banking and security of the store. This role is with Goodblend, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com. WHAT YOU WILL BE DOING Service * Prioritize time and energies in store to join the staff on the selling floor; coaching and developing the team; and leading by example. * Positive representative of the Goodblend brand delivering the full Goodblend customer service experience, catering to the customers' needs. * Work in collaboration with Manager to enhance company culture by celebrating training successes and encouraging continued education through positive reinforcement and team building. * Develops knowledge of trends in industry to provide the best service possible and share with the team. * Responds to all customer concerns and acts when necessary to resolve conflicts. * Serves as a role-model and resource for store staff concerning products and services, policies and procedures, industry news, and changes in regulations. Operations * Fulfill Manager on Duty responsibilities, including all opening and closing responsibilities, banking responsibilities, managing down time to be productive, maintaining cleanliness standards * Must adhere to all company policies and procedures. Immediately report any variances to a Manager or the HR team. * Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State of Pennsylvania. * Maintain caregiver paperwork in accordance with the State of Pennsylvania, maintain tracking in system and communicating changes to physicians. * Completes opening and closing responsibilities accurately and efficiently and ensures cash handling standards are met and company funds are secured. * Assists in execution of visual displays, merchandising and marketing standards ensuring the store is consistently replenished. * Assists in the preparation and completion of accurate physical inventory as assigned. * Assists with non-sell tasks as assigned by Management and as part of the daily responsibilities. * Use the POS accurately and train all Guides on POS in addition to other operational tasks. * Arrives to work on time and consistently follows the Goodblend personal appearance guidelines. * Follows all safety and emergency procedures. * Perform additional duties as assigned. Leadership * Contributes to a productive and dynamic environment by connecting with employees, customers, and the community. * Acts with professionalism and respect in all interactions with customers, co-workers, Manager and team, and always ensuring customer service standards are met and prioritized and the sales floor is a welcoming environment. Education * Closely monitor, educate, and coach all new team members during their first two weeks. * Provide coaching and education to all team members on product and cannabis knowledge. * Provide training to ensure all store processes align with SOP's and safe practices. * Collaborate with Managers to evaluate and review strengths and opportunities for new and existing team members. Assist Managers in developing a plan to improve performance. * Provide information to Manager regarding team completion of assigned GZ courses. * Provide feedback to Training Team and make recommendations for future development and/or current program improvement. EXPERIENCE AND SKILLS YOU'LL BRING * 2 years retail experience, previous sales experience (Required) * Excellent customer service, communication and organizational skills * Ability to multi-task and build relationships * Flexibility and the ability to handle change in a positive manner * Demonstrated ability to support business growth and exhibit professional behavior * Have and maintain flexible availability * Must have open flexibility to work during peak traffic times including evenings, weekends and holidays * Age 21 or over (Required) * High School Diploma or equivalent (Required) * Valid Government-Issued Photo ID (Required) YOU WILL BE SUCCESSFUL IF YOU… * Are self-motivated; micro-managing isn't fun for anyone * Roll your sleeves up and do the work; strategy is important, but so is getting stuff done * Can work fast and be flexible; our industry is always changing * Play nice with others; we collaborate with each other a lot * Think creatively; sometimes, the \"traditional\" solution isn't the best one WHAT YOU GET * Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs * Balance and flexibility; paid time off, paid parental leave, flexible work arrangements * Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry * Employee discount * Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity PHYSICAL REQUIREMENTS * Able to lift, push and pull up to 50 pounds * Able to stand on your feet for up to 8 hours PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique</p></div>","company":{"companyType":"Private/Established","name":"Surterra Holdings","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"Erie, PA, USA","city":"Erie","stateProvince":"PA"},"frontendLink":"/job-posting/surterra-holdings/lead-guide-retail/a160f58b228a0c27fbaafcd5419f4ee8","title":"Lead Guide - Retail","hash":"a160f58b228a0c27fbaafcd5419f4ee8","postingUrl":"https://us.trabajo.org/job-640-20210513-a22f4949416afac77e4a216b7ddbe07d"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p><b>Job Description</b></p><p>Purchasing Agent/vendor Relations - Recreational Cannabis Retailer in Olympia, Danks Wonder Emporium is a leading retail store of all kinds of cannabis products.</p><p>We are passionate about creating an amazing customer experience.</p><p>We strive for excellence by hiring exceptional performers that can contribute to a fun and inspiring work culture.</p><p>We are currently looking for a Purchasing Agent for our office in Olympia, Washington.</p><p>As the Purchasing Agent, you will be responsible for developing and managing our strategy to optimize buying for our company.</p><p>This role will lead the standardization and transformation of buying by establishing a clear path for growth and innovation, cost savings, new product introduction, custom products development, including spend analysis, contract reviews, pricing, tooling, supplier management, purchasing, and demand planning.</p><p><b>You will:</b></p><p>Create a vision for and execution strategy for Buying</p><p>Review new supplier exclusivity and new business opportunities</p><p>Develop and execute best practices including direct pricing, define lead times, vendor production capacity, vendor agreements, supplier performance management, tooling, commodity planning, New Product Introduction (NPI) and Custom products to fulfill end-to-end demand</p><p>Collaborate with BOH Manager to validate the impact of contract negotiations</p><p>Identify emerging trends and requirements for all future product needs</p><p>Implement standard processes, category management, supplier relationship management</p><p><b>Your experience and skills include:</b></p><p>Excellent written and oral communication skills with ability to effectively communicate well with all levels of the organization</p><p>3+ years of relevant work experience in global supply chain &amp; procurement, buying, Quality Control with vendors/suppliers, purchasing and planning</p><p>Excellent interpersonal and leadership skills</p><p>Proven ability to drive cohesion and collaboration among many different people and functions</p><p>Ability to document, plan, market, and execute programs</p><p>Ability to manage large, complex projects and break them down and execute into manageable pieces, develop functional processes, and deliver them in a successful and timely manner.</p><p>Offer</p><p>• Form of hiring: FULL TIME</p><p>• Form of payment: Month</p><p>Additional details about our vacancy</p><p>• Workplace: Olympia, WA</p><p>• Form of hiring: FULL TIME</p><p>• People for: Olympia</p><p>• Company location: 6906 Martin Way E</p></div>","company":{"companyType":"Private/Established","name":"Dank's Wonder Emporium","logoUrl":"/logos/danks-wonder-emporium-c206df74015f70c057c0fc12febcec6a.jpeg"},"location":{"country":"United States","address":"Lacey, WA, United States (+1 other)","city":"Lacey","stateProvince":"WA"},"frontendLink":"/job-posting/danks-wonder-emporium/purchasing-agent-vendor-relations-recreational-cannabis-retailer/30a1601355f69e0476ffc405a1489267","title":"Purchasing Agent/vendor Relations - Recreational Cannabis Retailer...","hash":"30a1601355f69e0476ffc405a1489267","postingUrl":"https://tarta.ai/j/7vJpankBZ8fVeInGh7zV-purchasing-agent-vendor-relations-recreational-cannabis-retailer-olympia-wa-in-olympia-olympia-wa-at-dank-s-wonder-emporium"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>Summary Reporting to the Chief Merchandising Officer, the Retail Marketing Specialist is an integral link between Marketing, Products and Operations. This role works cross-functionally with several departments to ensure promotional, and sales targets are achieved and that our brand is consistently reflected online and in our retail locations. This person will be responsible for developing and implementing merchandising strategies, in-store activations as well as implementing and managing marketing strategies through social management, online advertising, email marketing and other communication methods. Essential Functions Management of online content creation and implementation of social media, websites (blogging and copywriting) and content for advertising campaigns both in-store and elsewhere. Manage all social media accounts and report monthly on progress across channels. Manage loyalty program and email marketing initiatives to achieve annual marketing goals and support overall business growth. Support educational opportunities both internally and externally through editing, cross-promotion, and sourcing new opportunities revenue (conferences, custom education, etc.). Optimize marketing processes and lead generation through email, website, content, and social channels. Working closely with the store managers to develop and implement strategies across all marketing channels (digital, search, social, print, and experiential); coordinate and lead meetings with managers on a quarterly basis to review past performance and align on upcoming marketing programs. Manage internal communication channels (retail email updates, monthly newsletters, etc.) Support key partnerships through engaging customer-facing content like blogs, newsletters, etc. Manage FOUR20 merchandise sales and inventory, including management of e-commerce site. Provide in-depth monthly reporting on marketing activities to leadership (SEO, social media, website analytics, PPC advertising, email subscribers, etc.) Develop strategies surrounding planograms and in-store education, promotional and brand materials. Retain strong working relationships with vendors, department heads and store managers. Help support merchandising strategies in stores. Ongoing evaluation and monitoring of customer journey, reporting on gaps and successes and adj usting strategies accordingly. Support new store openings, activations, promotional calendar and overall business goals through strong advertising and marketing strategies. Ensure all marketing and promotional initiatives follow the Cannabis Act and AGLC Cannabis Retail Handbook. Other duties as assigned by supervisor. Qualifications 5 years’ experience in marketing At minimum, 1 year Retail marketing experience is required Diploma or degree with a focus on marketing, merchandising or a related field Experience with planograms Experience with Squarespace and social media Proactive with new ideas and solutions Cannabis industry experience is preferred but not required Experience with data analysis Strong planning and execution skills Well organized Flexibility for travel Job Type : Full-time, Permanent</p></div>","company":{"companyType":"Private/Growth","name":"Four20","logoUrl":"/logos/four20-0a85693f856d60efb0a156113a2235a3.jpeg"},"location":{"country":"Canada","address":"Connaught, ON","city":"Connaught","stateProvince":"ON"},"frontendLink":"/job-posting/four20/retail-marketing-specialist/13bbb416cd6b8a23d53cbe379a2d23aa","title":"Retail marketing specialist","hash":"13bbb416cd6b8a23d53cbe379a2d23aa","postingUrl":"https://jobs-search.org/sales/retail-marketing-specialist-connaught_i463272153?desktop=amp"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>Our Story</p><p>We started MedMen with a simple vision; cannabis as a consumer product. It is a simple idea with profound consequences for how marijuana is cultivated, produced and marketed. Quality standards matter, best practices matter, brand reputation matters. Today, MedMen is the most dominant cannabis enterprise in the emerging legal marijuana industry.</p><p><b>Job Summary</b></p><p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p><p>Essential Functions</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</p><p>Development of high customer experience standards, to include a \"show time culture and industry leading customer engagement through sales training and product knowledge.</p><p>Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</p><p>Assist store leaders with executing business initiatives in an effective and efficient manner</p><p>Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</p><p>Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</p><p><b>Basic Qualifications</b></p><p>Minimum 21 years of age</p><p>Minimum 3 years leadership experience with customer service in retail.</p><p>Demonstrated ability to achieve individual selling goals and metrics.</p><p><b>Preferred Qualifications</b></p><p>Associate degree.</p><p>Sales experience.</p><p>Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</p><p>Dispensary-related experience a plus.</p><p>Must be able to provide exemplary customer service and represent the business with pride.</p><p>Creative, smart, and driven, an innovator who is business minded</p><p>Communication Proficiency</p><p>Confident and acts with the upmost integrity</p><p>Highly flexible with the ability to adapt to different situations</p><p>Personal Effectiveness/Credibility</p><p>Provide exceptional knowledge</p><p>HR Expertise</p><p>Global &amp; Cultural Awareness</p><p>Supervisory Responsibility</p><p>This person is directly responsible for leading the Hospitality team.</p><p>Working Conditions</p><p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p><p><b>Physical Requirements</b></p><p>While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p><p>Travel Requirements</p><p>This position may require travel.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Per Florida statute, a registered caregiver in the Medical Marijuana Use Registry (MMUR) must not be employed by a medical marijuana treatment center or a marijuana testing laboratory, like MME Florida, LLC. Fl. Statutes 381.986 Sec.6. A registered caregiver can relinquish the role of registered caregiver at any time.</p><p>Work Authorization/Security Clearance</p><p>There is no visa or H-1B sponsorship</p></div>","company":{"companyType":"Public/Established","name":"MedMen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"Tallahassee, FL, USA","city":"Tallahassee","stateProvince":"FL"},"frontendLink":"/job-posting/medmen/hospitality-lead/e36ab50e2ec8ddf8f975d9da62a1eee6","title":"Hospitality Lead","hash":"e36ab50e2ec8ddf8f975d9da62a1eee6","postingUrl":"https://tarta.ai/j/SPJpankBZ8fVeInGN7dc-hospitality-lead-in-tallahassee-florida-at-medmen"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p><b>JOB DESCRIPTION</b></p><p>We are setting the industry standard to influence and inspire through our innovative methods. We merge together cannabis culture with cutting-edge technology to deliver the best possible customer and employee experience(s).</p><p>The company operates a fully integrated cannabis business with a footprint that covers the entire breadth of the state of California; the world's largest cannabis market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested cannabis products at unmatched prices.</p><p>Our mission is to provide the one-stop-shop cannabis experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.</p><p><b>POSITION</b></p><p>The ideal candidate is someone who likes to work with a wide variety of people, can multi-task and move quickly from one issue to another, is detail-oriented, and who thrives in a dynamic environment. We currently have an opening in the IT department for a Full-Time Level II Help Desk / Desktop Support Technician. The qualified candidate will provide high-quality desktop / technical support to users for business-critical functions.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Provide end-user support by resolving technology problems.</li></ul><ul><li>Monitor and track Help Desk requests and respond efficiently to tickets.</li></ul><ul><li>Maintain a high level of response to all queries by all users.</li></ul><ul><li>Log all help desk interactions.</li></ul><ul><li>Installation &amp; maintenance of desktops, laptops, printers, scanners, &amp; other peripherals.</li></ul><ul><li>Maintenance of hardware/software inventory.</li></ul><ul><li>Maintenance of AV software.</li></ul><ul><li>Order and maintain inventory of computer supplies.</li></ul><ul><li>Monitor spam filters.</li></ul><ul><li>Troubleshoot computer hardware, software, or network issues.</li></ul><ul><li>Troubleshoot and support business applications.</li></ul><ul><li>Aid monitoring, response, and intervention for IT-related security incidents and violations, and site outages.</li></ul><ul><li>Other duties as assigned.</li></ul><ul><li>Perform implementation of system upgrades.</li></ul><ul><li>Perform break-fix for onsite systems, as necessary.</li></ul><p><b>QUALIFICATIONS</b></p><ul><li>5 or more years relevant experience in IT</li></ul><ul><li>2 or more years relevant experience specifically in Server and Network management</li></ul><ul><li>Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.</li></ul><ul><li>Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize.</li></ul><ul><li>Strong initiative and the ability to work successfully in an environment with minimal direction.</li></ul><ul><li>Ability and interest to function effectively as a team player.</li></ul><p><b>PREFERRED SKILLS/KNOWLEDGE</b></p><ul><li>Cisco IOS</li></ul><ul><li>Macos</li></ul><ul><li>Windows 10</li></ul><ul><li>Active Directory</li></ul><ul><li>Group Policy</li></ul><ul><li>G-Suite</li></ul><ul><li>Azure AD</li></ul><ul><li>Office 365</li></ul><ul><li>Service Desk Ops</li></ul><ul><li>Windows/Macos</li></ul><ul><li>Batch Files</li></ul><ul><li>Powershell</li></ul><p><b>CERTIFICATIONS A PLUS</b></p><ul><li>ITIL/ITSM</li></ul><ul><li>COMPTIA</li></ul><p><b>KEY ATTRIBUTES FOR SUCCESS</b></p><ul><li>A resilient and entrepreneurial spirit with a growth mindset</li></ul><ul><li>A true team player willing to roll up your sleeves and do what needs to be done to succeed</li></ul><ul><li>Ability to work autonomously and take ownership</li></ul><ul><li>Able to create, maintain and build professional relationships and rapport</li></ul><ul><li>Have a strong desire to grow professionally and personally</li></ul><ul><li>Have a sound knowledge of market trends</li></ul><ul><li>Flexibility - this role will be ever-changing</li></ul><p><b>GENERAL BENEFITS</b></p><ul><li>Competitive health care benefit program</li></ul><ul><li>Coaching and support for personal development</li></ul><ul><li>Opportunities for career growth as we are in high growth mode</li></ul><p><b>PHYSICAL DEMANDS</b></p><p>The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Prolonged periods of sitting at a desk and working on a computer.</li></ul><ul><li>Must be able to lift 50 pounds at times.</li></ul><ul><li>Be able to stand for prolonged periods of time, bend, kneel, squat, and twist</li></ul><p><b>TRAVEL</b></p><ul><li>Must be able to travel locally 25% of the time</li></ul><p><b>SALARY</b></p><ul><li>DOE</li></ul><p>Due to Covid-19, we are doing everything we can to keep our team and customers safe. This means individual offices or widely spaced workstations. We also provide extra masks, shields, hand sanitizer, and gloves as needed. We are an essential business and we require our team to work in the office.</p><p><i>We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p><p><i>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i><br />*</p><p>Job Type: Full-time</p><p>Pay: From $0.01 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Lompoc, CA (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Are you 21 years of age or older? (Cannabis regulations require us to ask)</li><li>What are your salary requirements?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Help Desk Support: 5 years (Preferred)</li><li>Server/Network Management: 2 years (Preferred)</li></ul><p>Willingness To Travel:</p><ul><li>25% (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"Shryne Group, Inc./STIIIZY","logoUrl":"/logos/shryne-group-d3e22722de9473b240e3320b8af02269.jpeg"},"location":{"country":"United States","address":"Lompoc, CA","city":"Lompoc","stateProvince":"CA"},"frontendLink":"/job-posting/shryne-group-inc-stiiizy/it-help-desk-support-ii-cannabis-industry/f0234033985c60df969cf6496d676504","title":"IT Help Desk Support II - Cannabis Industry","hash":"f0234033985c60df969cf6496d676504","postingUrl":"https://www.indeed.com/job/it-help-desk-support-ii-cannabis-industry-14dea577e6fbfcf4"},{"postedOn":"5 days ago","description":"<div><div><p><b>Our Story</b></p><p>MedMen is North America's leading cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen and The MedMen Foundation at www.medmen.com</p><p><b>Job Summary</b></p><p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p><p><b>Essential Functions</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</li><li>Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.</li><li>Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</li><li>Assist store leaders with executing business initiatives in an effective and efficient manner</li><li>Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</li><li>Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</li></ul><p>(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p><p><b>Basic Qualifications</b></p><ul><li>Minimum 21 years of age</li><li>Minimum 3 years leadership experience with customer service in retail.</li><li>Demonstrated ability to achieve individual selling goals and metrics.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Associate degree.</li><li>Sales experience.</li><li>Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</li><li>Dispensary-related experience a plus.</li><li>Must be able to provide exemplary customer service and represent the business with pride.</li><li>Creative, smart, and driven, an innovator who is business minded</li><li>Communication Proficiency</li><li>Confident and acts with the upmost integrity</li><li>Highly flexible with the ability to adapt to different situations</li><li>Personal Effectiveness/Credibility</li><li>Provide exceptional knowledge</li><li>HR Expertise</li><li>Global &amp; Cultural Awareness</li></ul><p><b>Supervisory Responsibility</b><br /><br />This person is directly responsible for leading the Hospitality team.</p><p><b>Working Conditions</b></p><p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p><p><b>Physical Requirements</b><br /><br />While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p><p><b>Travel Requirements<br /></b><br /></p><p>This position may require travel.</p><p><b>Other Duties</b><br /><br />Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p><b>Work Authorization/Security Clearance</b></p><p>There is no visa or H-1B sponsorship.</p><p><b>MedMen Is An Equal Opportunity Employer: </b>We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.</p></div></div>","company":{"companyType":"Public/Established","name":"MedMen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"West Hollywood, CA","city":"West Hollywood","stateProvince":"CA"},"frontendLink":"/job-posting/medmen/hospitality-lead/c2e929519b3e5168c0db266c0d00d77c","title":"Hospitality Lead","hash":"c2e929519b3e5168c0db266c0d00d77c","postingUrl":"https://www.indeed.com/job/hospitality-lead-d45a95ecde969187"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p><b>THE OPPORTUNITY</b></p><p>The Senior Patient Consultant will partner with the Dispensary Manager and Shift Supervisors to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Senior Patient Consultant will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Senior Patient Consultant should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.</p><p>+ Follow and uphold established policies for sales and customer service to ensure customer satisfaction</p><p>+ Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team</p><p>+ Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager</p><p>+ Assist Patient Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently</p><p><b>+ Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:</b></p><p>+ Correct cash handling and discount application</p><p>+ Verification of proper paperwork, documentation, and ID for customers</p><p>+ Security measures and safety compliance</p><p>+ Maintenance of an organized and clean store</p><p>+ Support of open communication with the management team and other coworkers</p><p>+ Reporting of team member issues or customer situations</p><p>+ End of day daily update e-mails</p><p>+ Opening and closing duties</p><p><b>+ Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:</b></p><p>+ Lead in the onboarding and training of new Patient Consultants in partnership with the Store Manager</p><p>EDUCATION &amp; EXPERIENCE</p><p>+ High School diploma or General Education Development (GED) required</p><p>+ Associate or Bachelor?s degree in any field preferred</p><p>+ Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality</p><p>+ Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience</p><p>+ Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.</p><p>+ High-level critical thinking, attention to detail, mathematical, language, and reasoning skills</p><p>+ Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>+ Constantly perform desk-based computer tasks</p><p>+ Frequently sitting and standing</p><p>+ Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds</p><p>+ Occasionally Twist/bend/stoop/squat, kneel/crawl</p><p>+ Must be able to work a flexible schedule to include weekends and holidays</p><p>+ Complete any needed assistance including oversight and coverage outside of</p><p>+ the assigned region as required</p><p>+ An environment with moderate to loud noise level</p><p><b>OTHER DUTIES</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice</p><p>The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.</p><p>We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, and Paid Time Off</p></div>","company":{"companyType":"Private/Startup","name":"Cannabis Jobs","logoUrl":"/logos/marijuana-jobs-cannabis-careers-1d2691ee74f2302eea752fa15ba4f941.png"},"location":{"country":"United States","address":"Reading, PA, USA","city":"Reading","stateProvince":"PA"},"frontendLink":"/job-posting/cannabis-jobs/dispensary-senior-patient-consultant/b5467bc6af198d2c0b3ab9207b1c9b9a","title":"Dispensary Senior Patient Consultant","hash":"b5467bc6af198d2c0b3ab9207b1c9b9a","postingUrl":"https://tarta.ai/j/hvwVa3kBZ8fVeInGgMD6-dispensary-senior-patient-consultant-in-reading-pennsylvania-at-cannabis-jobs"},{"postedOn":"3 days ago","description":"<div><div><p><b>Who we are…</b></p><p>C3 Industries is led by a passionate, creative, and hardworking team of cannabis cultivation and processing experts. We produce and sell the highest quality, indoor cannabis flower and extracted products (<i>Cloud Cover Cannabis</i>) at our state-of-the-art facilities and retail storefronts (<i>High Profile Boutique Cannabis)</i> throughout Michigan and Oregon, with active expansion underway within Missouri and Massachusetts markets and communities.</p><p>At C3I our product is cannabis, but our most important asset is our people. We believe in hiring locally, offering competitive compensation packages, and giving our employees an opportunity to learn and grow. As a company, we are committed to being active corporate citizens and community members and celebrate diversity and inclusion.</p><p><b>We are looking for a Shift Lead</b><b> to join the new High Profile - Cape Girardeau team that can help guide patients through the process of understanding, selecting and acquiring cannabis products.</b></p><p><b>In this role you will….</b></p><ul><li>Provide the highest level of customer service by making the patient's experience the priority.</li><li>Assist patients to better understand product offerings and benefit.</li><li>Educate patients on cannabis properties and selection of proper genetics according to their desired effect, relief for patients' aliments or per request.</li><li>Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.</li><li>Handle customer complaints in a professional manner; handle escalated manners when Store Manager or Assistant Manager are not present.</li><li>Maintain product knowledge and keep up on current cannabis trends.</li><li>Accurately use and maintain Point of Sale (POS) system.</li><li>Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting per company policy.</li><li>Utilize down time productively to ensure sales floor is properly stocked for team members and next shift; Delegate and confirm team members are completing shift duties.</li><li>Open and close the store, assist with intake of product, inventory counts, and daily cash balancing.</li><li>Split tips, within company guidelines, among team members at the end of the business day when Store Manager is not present.</li><li>Contribute in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements.</li></ul><p><b>Skills and experience you have...</b></p><ul><li>3+ years' customer service experience, High school diploma or General Education Diploma (GED)</li><li>Experience opening and closing a retail store or restaurant preferred.</li><li>Experience with POS systems, and cash handling practices.</li><li>Commitment to reaching Key Performance Indicators on a regular basis.</li><li>Effective multi-tasker with demonstrated ability to prioritize tasks.</li><li>Ability to work independently with little or no direct supervision.</li><li>Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner.</li><li>Knowledge of state and local regulations preferred.</li><li>Ability to pass a background check and is 21 years of age. Must obtain AGENT ID permit.</li></ul><p><b>You should apply if...</b></p><ul><li>You have an unwavering sense of accuracy with the ability to interpret ordinances and regulations.</li><li>You have a passion for the cannabis industry and are excited about working in a fast-paced start up.</li><li>You are detailed orientated and are comfortable doing whatever it takes to get the job done.</li></ul><div>Our mission is to share our love of cannabis with the world. If you're interested in being part of our journey, we'd love to hear from you!<br /><br /><ul><li><i>C3 Industries is not seeking to work with nor accepting resumes from recruitment or staffing agencies at this time. Thank you.</i></li></ul></div></div></div>","company":{"companyType":"Private/Established","name":"C3 Industries","logoUrl":"/logos/c3-industries-b10b21c6c8de56d113c9debefa664c78.png"},"location":{"country":"United States","address":"Cape Girardeau, MO","city":"Cape Girardeau","stateProvince":"MO"},"frontendLink":"/job-posting/c3-industries/retail-shift-lead/71830e7c0a43fdeee5f9fc9e48acd494","title":"Retail Shift Lead","hash":"71830e7c0a43fdeee5f9fc9e48acd494","postingUrl":"https://www.indeed.com/job/retail-shift-lead-0fe68e706a7bcb14"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p><b>Summary</b></p><p>Reporting to the Chief Merchandising Officer, the Retail Marketing Specialist is an integral link between Marketing, Products and Operations. This role works cross-functionally with several departments to ensure promotional, and sales targets are achieved and that our brand is consistently reflected online and in our retail locations. This person will be responsible for developing and implementing merchandising strategies, in-store activations as well as implementing and managing marketing strategies through social management, online advertising, email marketing and other communication methods.</p><p>Essential Functions</p><p>• Management of online content creation and implementation of social media, websites (blogging and copywriting) and content for advertising campaigns both in-store and elsewhere.</p><p>• Manage all social media accounts and report monthly on progress across channels.</p><p>• Manage loyalty program and email marketing initiatives to achieve annual marketing goals and support overall business growth.</p><p>• Support educational opportunities both internally and externally through editing, cross-promotion, and sourcing new opportunities revenue (conferences, custom education, etc.).</p><p>• Optimize marketing processes and lead generation through email, website, content, and social channels.</p><p>• Working closely with the store managers to develop and implement strategies across all marketing channels (digital, search, social, print, and experiential); coordinate and lead meetings with managers on a quarterly basis to review past performance and align on upcoming marketing programs.</p><p>• Manage internal communication channels (retail email updates, monthly newsletters, etc.)</p><p>• Support key partnerships through engaging customer-facing content like blogs, newsletters, etc.</p><p>• Manage FOUR20 merchandise sales and inventory, including management of e-commerce site.</p><p>• Provide in-depth monthly reporting on marketing activities to leadership (SEO, social media, website analytics, PPC advertising, email subscribers, etc.)</p><p>• Develop strategies surrounding planograms and in-store education, promotional and brand materials.</p><p>• Retain strong working relationships with vendors, department heads and store managers.</p><p>• Help support merchandising strategies in stores.</p><p>• Ongoing evaluation and monitoring of customer journey, reporting on gaps and successes and adj</p><p>• usting strategies accordingly.</p><p>• Support new store openings, activations, promotional calendar and overall business goals through strong advertising and marketing strategies.</p><p>• Ensure all marketing and promotional initiatives follow the Cannabis Act and AGLC Cannabis Retail Handbook.</p><p>• Other duties as assigned by supervisor.</p><p><b>Qualifications</b></p><p>• 5+ years’ experience in marketing</p><p>• At minimum, 1 year Retail marketing experience is required</p><p>• Diploma or degree with a focus on marketing, merchandising or a related field</p><p>• Experience with planograms</p><p>• Experience with Squarespace and social media</p><p>• Proactive with new ideas and solutions</p><p>• Cannabis industry experience is preferred but not required</p><p>• Experience with data analysis</p><p>• Strong planning and execution skills</p><p>• Well organized</p><p>• Flexibility for travel</p><p>Job Type: Full-time, Permanent</p></div>","company":{"companyType":"Private/Growth","name":"FOUR20","logoUrl":"/logos/four20-0a85693f856d60efb0a156113a2235a3.jpeg"},"location":{"country":"Canada","address":"Calgary, AB","city":"Calgary","stateProvince":"AB"},"frontendLink":"/job-posting/four20/retail-marketing-specialist/105b6e16743efc069e52cc4bae9e65a9","title":"Retail Marketing Specialist","hash":"105b6e16743efc069e52cc4bae9e65a9","postingUrl":"https://ca.linkedin.com/jobs/view/retail-marketing-specialist-at-four20-561694815"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>Who we are…</p><p>C3 Industries is led by a passionate, creative, and hardworking team of cannabis cultivation and processing experts. We produce and sell the highest quality, indoor cannabis flower and extracted products (Cloud Cover Cannabis) at our state-of-the-art facilities and retail storefronts (High Profile Boutique Cannabis) throughout Michigan and Oregon, with active expansion underway within Missouri and Massachusetts markets and communities.</p><p>At C3I our product is cannabis, but our most important asset is our people. We believe in hiring locally, offering competitive compensation packages, and giving our employees an opportunity to learn and grow. As a company, we are committed to being active corporate citizens and community members and celebrate diversity and inclusion.</p><p>We are looking for a Shift Lead to join the new High Profile - Cape Girardeau team that can help guide patients through the process of understanding, selecting and acquiring cannabis products.</p><p>In this role you will….</p><p>• Provide the highest level of customer service by making the patient’s experience the priority.</p><p>• Assist patients to better understand product offerings and benefit.</p><p>• Educate patients on cannabis properties and selection of proper genetics according to their desired effect, relief for patients’ aliments or per request.</p><p>• Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.</p><p>• Handle customer complaints in a professional manner; handle escalated manners when Store Manager or Assistant Manager are not present.</p><p>• Maintain product knowledge and keep up on current cannabis trends.</p><p>• Accurately use and maintain Point of Sale (POS) system.</p><p>• Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting per company policy.</p><p>• Utilize down time productively to ensure sales floor is properly stocked for team members and next shift; Delegate and confirm team members are completing shift duties.</p><p>• Open and close the store, assist with intake of product, inventory counts, and daily cash balancing.</p><p>• Split tips, within company guidelines, among team members at the end of the business day when Store Manager is not present.</p><p>• Contribute in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements.</p><p><b>Skills and experience you have</b></p><p>• 3+ years’ customer service experience, High school diploma or General Education Diploma (GED)</p><p>• Experience opening and closing a retail store or restaurant preferred.</p><p>• Experience with POS systems, and cash handling practices.</p><p>• Commitment to reaching Key Performance Indicators on a regular basis.</p><p>• Effective multi-tasker with demonstrated ability to prioritize tasks.</p><p>• Ability to work independently with little or no direct supervision.</p><p>• Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner.</p><p>• Knowledge of state and local regulations preferred.</p><p>• Ability to pass a background check and is 21 years of age. Must obtain AGENT ID permit.</p><p>You should apply if</p><p>• You have an unwavering sense of accuracy with the ability to interpret ordinances and regulations.</p><p>• You have a passion for the cannabis industry and are excited about working in a fast-paced start up.</p><p>• You are detailed orientated and are comfortable doing whatever it takes to get the job done.</p><p>Our mission is to share our love of cannabis with the world. If you’re interested in being part of our journey, we’d love to hear from you!</p><p>• C3 Industries is not seeking to work with nor accepting resumes from recruitment or staffing agencies at this time. Thank you.</p><p>By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number \"63879\". Message &amp; data rates may apply. Please refer to our privacy policy for more information</p></div>","company":{"companyType":"Public/Established","name":"High Profile Cannabis","logoUrl":"/logos/high-profile-cannabis-8ecd239c1004f093ff2525fccfc62cd1.jpeg"},"location":{"country":"United States","address":"Cape Girardeau, MO, USA","city":"Cape Girardeau","stateProvince":"MO"},"frontendLink":"/job-posting/high-profile-cannabis/retail-shift-lead/06695a6da0a12f844def809fb9a7b791","title":"Retail Shift Lead","hash":"06695a6da0a12f844def809fb9a7b791","postingUrl":"https://high-profile-cannabis-1.talentify.io/job/retail-shift-lead-cape-girardeau-missouri-high-profile-cannabis-89fbd5e7cf11-retail-shift-lead"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>At Canna Provisions Group, our mission is to make life’s journey better by providing premium cannabis products to all types of customers from first-time shoppers to experienced consumers. Our team is comprised of cannabis industry experts and pioneers who want to provide friendly outposts for residents and visitors in Western Massachusetts. We believe that cannabis, when used appropriately, is a friend of humanity, and want to make it accessible for adults from all walks of life.</p><p>We are proud of our commitment to diversity, inclusion, and equal treatment, and are looking for people who share our values and want to continue moving us forward.</p><p>We’re seeking full-time Retail Associates to provide outstanding customer service to guests in our Holyoke location. The schedule for this job will include weekends and may include evenings. Available positions range from 30-40 hours per week, depending on the schedule selected.</p><p>Could you be the right fit for our team?</p><p>We’re looking for someone who:</p><p>* Takes pride in their work and strives to do their best every day<br />* Is dedicated to providing excellent customer service<br />* Thrives in a fast-paced environment<br />* Works effectively with a diverse group of people</p><p>Essential job functions include:</p><p>* Checking identification and managing flow of customers into and out of the store<br />* Acting as a knowledgeable and helpful guide to assist customers in selecting the right products<br />* Fulfilling orders<br />* Running cash register</p><p>Qualified candidates will possess a high school diploma/GED or equivalent life experience, and 1-3 years’ retail or customer service experience. Cannabis industry experience is not required – we provide paid training! The schedule for this job will include evenings and weekends.</p><p>We offer a competitive salary, health and dental insurance, paid holidays and vacation time, and the opportunity to learn and advance your career as part of our rapidly growing team.</p><p>If you’re ready for your next opportunity, apply today!</p><p>Canna Provisions, Inc. is an equal opportunity employer. Reasonable accommodations will be made for any qualified applicant or employee with a disability.</p><p>Job Type: Full-time</p><p>Pay: $16.00 per hour</p><p>Application Question(s):</p><ul><li>By law anyone who enters our facility must be over the age of 21. Are you at least 21 years of age? Please note we are not asking you to disclose your age.</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"CANNA PROVISIONS","logoUrl":"/logos/canna-provisions-8f66d79df7c12fc58e2e8701cd06bae8.jpeg"},"location":{"country":"United States","address":"Holyoke, MA 01040","city":"Holyoke","stateProvince":"MA"},"frontendLink":"/job-posting/canna-provisions/retail-associate/cb3fd8df3e87234d262d03c087686bb8","title":"Retail Associate","hash":"cb3fd8df3e87234d262d03c087686bb8","postingUrl":"https://www.indeed.com/job/retail-associate-98adfeff97d9de8f"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>Cultivate without Compromise. Deliver Diverse Products. Develop our People.</p><p>The Supreme Cannabis Company is a global supplier of premium cannabis products with a mission to relentlessly pursue ways to delight our customers. Every day we strive to achieve our mission through our diverse brand portfolio comprised of; 7ACRES, Blissco, Truverra, sugarleaf and Hiway. With operations and team members located from coast to coast, we take pride in the diversity of our people, brands, and products. Through focus, innovation, and collaboration we continue to raise the standard of excellence in everything we do, never satisfied with the status quo.</p><p>Supreme Cannabis recognizes that our employees are the cornerstone of our success and we are dedicated to our vision to Cultivate without Compromise, Deliver Diverse Products and Develop our People. We strive to foster a culture that promotes opportunities to take ownership, lead by example and demonstrate respect for all. Like our carefully raised flower, we provide an environment where we can all thrive.</p><p>Together, We Simply Grow Better.</p><p>How you will make an impact.</p><p>• Lead and mentor site specific production schedulers/planners.</p><p>• Oversee the planning of manufacturing work environments.</p><p>• Review site production schedules monitor schedule attainment and follow-up significant concerns with production and/or management on daily basis.</p><p>• Provide corrective feedback for plan constraints.</p><p>• Review customer requirements far enough in advance to detect potential problems in meeting those customer requirements. This process must occur in a timeframe that allows for corrective actions to be taken in order to minimize the impact to the customer.</p><p>• Continuously evaluate and adjust inventory buffers based on demand variability, desired customer service levels and process capabilities.</p><p>• Participate in weekly meetings with Supply Chain and Procurement Team to ensure that all required materials will be available and released as needed, based on production schedule</p><p>• Provide oversite regarding the development, management, and updating of the Clone to Dock (CTD) Schedule</p><p>• Assisting SAP team with continued integration of ERP software in facility</p><p>What you need to succeed.</p><p>• High School Diploma or GED</p><p>• 3 to 5 years relevant experience in manufacturing production control and inventory in CPG.</p><p>• Must have demonstrated advanced skills with Microsoft Excel.</p><p>• Must have a strong understanding of ERP Software (SAP preferred) and production processes</p><p>• Ability to work under pressure and multitask in a fast paced, growth environment with many competing priorities and deadlines.</p><p>• Good mathematical and analytical skills</p><p>• Strong problem solving, prioritization and organization skills</p><p>• SCMP/APICS certification an asset.</p><p>The Supreme Cannabis Company is proud to be an equal opportunity employer. We welcome and encourage applications from people with all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process</p></div>","company":{"website":"supreme.ca","name":"The Supreme Cannabis Company"},"location":{"country":"Canada","address":"Canada"},"frontendLink":"/job-posting/the-supreme-cannabis-company/master-scheduler-w-cpg-experience/ea6757c07a737aeac356d669d5dad316","title":"Master Scheduler w/ CPG Experience","hash":"ea6757c07a737aeac356d669d5dad316","postingUrl":"https://grabjobs.co/canada/job/full-time/manufacturing/master-scheduler-w-cpg-experience-2859632"},{"postedOn":"6 days ago","description":"<div><div></div><div><div><div><div><div><b>Job Description</b></div></div></div></div><div><div><div><div><div><p>The Green Nugget in Spokane, WA is looking for Greeters full time, and part time to join our team. We are located on 322 E. Francis Ave. Our ideal candidate is a friendly, self-starter, motivated, and reliable, with knowledge about cannabis. THIS POSITION IS FOR THE NIGHTIME GREETER HOURS LISTED BELOW. PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE AVIALBILITY! We are looking for full time or an open part timer. THIS IS NOT A BUDTENDING POSITION.</p><p><b>Responsibilities</b></p><ul><li>Checking ID's</li><li>During COVID - Customers Need To be Complaint To The State Mandates</li><li>LCB ID Requirements/Laws</li><li>Directing Phone Calls</li><li>Taking Messages</li><li>Help Open or Close the store</li><li>Keeping an accurate count of how many people are coming in the store to make sure we are compliant with phase 3 of COVID-19</li><li>Making sure people do not enter the store with weapons, hoods, or sunglasses. Customers must identifiable to shop safely in our store!</li><li>Working the Night Shift which are Mon - Saturday 4p - 12a Sunday 2p - 10p</li></ul><p></p><p><b><br />Qualifications</b></p><ul><li>Must be 21 years of age</li><li>Must be able to pass a background check</li><li>References</li><li>Customer Service Experience for at least 1 year +</li><li>Great attitude</li><li>Very Friendly</li><li>Approachable</li><li>Team Player</li><li>Outgoing</li><li>Sociable</li><li>Reliable</li><li>Punctual</li></ul><p>Our Greeters are a big part of the store. You are the first and last person the customers interact with. This means you must meet all qualifications above to be a Greeter. You will also interact with many vendors calling or visiting the store. Directing calls and taking messages is a huge part of this position, but most important is maintaining a positive welcoming attitude in person or over the phone! During Covid we must uphold the state mandates with customers. We start out at $13.50 an hour with a 90 day probation period with a pay increase as high as $15 an hour! We are looking forward to receiving your application. Thank you.</p><p></p><p><b><br />PLEASE DO NOT CALL THE STORE TO CHECK ON YOUR RESUME. YOU WILL BE CONTACTED BY PHONE OR EMAIL. WE ARE EXPERIENCING A HIGH VOLUME OF CALLS AND NEED THE PHONE LINE AVAILABLE FOR STAFF, VENDORS AND CUSTOMERS. THANK YOU!</b></p><p></p><p><b><br />PLEASE SHOW UP FOR AN INTERVIEW WITH ID! RIGHT NOW THE GOVERNOR HAS MANDATED THAT EVERYONE WEAR A MASK IN PUBLIC.</b></p></div><p>By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply.</p></div></div></div></div></div></div>","company":{"companyType":"Private","name":"The Green Nugget"},"location":{"country":"United States","address":"Spokane, WA 99208","city":"Spokane","stateProvince":"WA"},"frontendLink":"/job-posting/the-green-nugget/greeter-security/5feb3f201cfa32ed25537692f96a1751","title":"Greeter Security","hash":"5feb3f201cfa32ed25537692f96a1751","postingUrl":"https://www.indeed.com/job/greeter-security-b5716ea3810aa41b"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>Who we are…</p><p>C3 Industries is led by a passionate, creative, and hardworking team of cannabis cultivation and processing experts. We produce and sell the highest quality, indoor cannabis flower and extracted products (Cloud Cover Cannabis) at our state-of-the-art facilities and retail storefronts (High Profile Boutique Cannabis) throughout Michigan and Oregon, with active expansion underway within Missouri and Massachusetts markets and communities.</p><p>At C3I our product is cannabis, but our most important asset is our people. We believe in hiring locally, offering competitive compensation packages, and giving our employees an opportunity to learn and grow. As a company, we are committed to being active corporate citizens and community members and celebrate diversity and inclusion.</p><p>We are looking for a Shift Lead to join the new High Profile - Kalamazoo team that can help guide patients through the process of understanding, selecting and acquiring cannabis products.</p><p>In this role you will….</p><p>• Provide the highest level of customer service by making the patient’s experience the priority.</p><p>• Assist patients to better understand product offerings and benefit.</p><p>• Educate patients on cannabis properties and selection of proper genetics according to their desired effect, relief for patients’ aliments or per request.</p><p>• Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.</p><p>• Handle customer complaints in a professional manner; handle escalated manners when Store Manager or Assistant Manager are not present.</p><p>• Maintain product knowledge and keep up on current cannabis trends.</p><p>• Accurately use and maintain Point of Sale (POS) system.</p><p>• Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting per company policy.</p><p>• Utilize down time productively to ensure sales floor is properly stocked for team members and next shift; Delegate and confirm team members are completing shift duties.</p><p>• Open and close the store, assist with intake of product, inventory counts, and daily cash balancing.</p><p>• Split tips, within company guidelines, among team members at the end of the business day when Store Manager is not present.</p><p>• Contribute in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements.</p><p><b>Skills and experience you have</b></p><p>• 3+ years’ customer service experience, High school diploma or General Education Diploma (GED)</p><p>• Experience opening and closing a retail store or restaurant preferred.</p><p>• Experience with POS systems, and cash handling practices.</p><p>• Commitment to reaching Key Performance Indicators on a regular basis.</p><p>• Effective multi-tasker with demonstrated ability to prioritize tasks.</p><p>• Ability to work independently with little or no direct supervision.</p><p>• Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner.</p><p>• Knowledge of state and local regulations preferred.</p><p>• Ability to pass a background check and is 21 years of age.</p><p>You should apply if</p><p>• You have an unwavering sense of accuracy with the ability to interpret ordinances and regulations.</p><p>• You have a passion for the cannabis industry and are excited about working in a fast-paced start up.</p><p>• You are detailed orientated and are comfortable doing whatever it takes to get the job done.</p><p>Our mission is to share our love of cannabis with the world. If you’re interested in being part of our journey, we’d love to hear from you!</p><p>• C3 Industries is not seeking to work with nor accepting resumes from recruitment or staffing agencies at this time. Thank you.</p><p>By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number \"63879\". Message &amp; data rates may apply. Please refer to our privacy policy for more information</p></div>","company":{"companyType":"Public/Established","name":"High Profile Cannabis","logoUrl":"/logos/high-profile-cannabis-8ecd239c1004f093ff2525fccfc62cd1.jpeg"},"location":{"country":"United States","address":"Kalamazoo, MI, USA","city":"Kalamazoo","stateProvince":"MI"},"frontendLink":"/job-posting/high-profile-cannabis/retail-shift-lead/b474952b0c9500b26bc8988381869fcb","title":"Retail Shift Lead","hash":"b474952b0c9500b26bc8988381869fcb","postingUrl":"https://high-profile-cannabis-1.talentify.io/job/retail-shift-lead-kalamazoo-michigan-high-profile-cannabis-4cbea5f60c82-retail-shift-lead"},{"postedOn":"5 days ago","description":"<div><div><div><div><div><div><div><div><p><b>Cultivate without Compromise. Deliver Diverse Products. Develop our People.</b></p><p></p><p><br />The Supreme Cannabis Company is a global supplier of premium cannabis products with a mission to relentlessly pursue ways to delight our customers. Every day we strive to achieve our mission through our diverse brand portfolio comprised of; <b>7ACRES, Blissco, Truverra, sugarleaf</b> and <b>Hiway.</b> With operations and team members located from coast to coast, we take pride in the diversity of our people, brands, and products. Through focus, innovation, and collaboration we continue to raise the standard of excellence in everything we do, never satisfied with the status quo.</p><p></p><p><br />Supreme Cannabis recognizes that our employees are the cornerstone of our success and we are dedicated to our vision to Cultivate without Compromise, Deliver Diverse Products and Develop our People. We strive to foster a culture that promotes opportunities to take ownership, lead by example and demonstrate respect for all. Like our carefully raised flower, we provide an environment where we can all thrive.</p><p></p><p><br />Together, We Simply Grow Better.</p><p></p><p><b><br />How you will make an impact.</b></p><ul><li>Lead and mentor site specific production schedulers/planners.</li><li>Oversee the planning of manufacturing work environments.</li><li>Review site production schedules monitor schedule attainment and follow-up significant concerns with production and/or management on daily basis.</li><li>Provide corrective feedback for plan constraints.</li><li>Review customer requirements far enough in advance to detect potential problems in meeting those customer requirements. This process must occur in a timeframe that allows for corrective actions to be taken in order to minimize the impact to the customer.</li><li>Continuously evaluate and adjust inventory buffers based on demand variability, desired customer service levels and process capabilities.</li><li>Participate in weekly meetings with Supply Chain and Procurement Team to ensure that all required materials will be available and released as needed, based on production schedule</li><li>Provide oversite regarding the development, management, and updating of the Clone to Dock (CTD) Schedule</li><li>Assisting SAP team with continued integration of ERP software in facility</li></ul><p></p><p><b><br />What you need to succeed.</b></p><ul><li>High School Diploma or GED</li><li>3 to 5 years relevant experience in manufacturing production control and inventory in CPG.</li><li>Must have demonstrated advanced skills with Microsoft Excel.</li><li>Must have a strong understanding of ERP Software (SAP preferred) and production processes</li><li>Ability to work under pressure and multitask in a fast paced, growth environment with many competing priorities and deadlines.</li><li>Good mathematical and analytical skills</li><li>Strong problem solving, prioritization and organization skills</li><li>SCMP/APICS certification an asset.</li></ul><p></p><p><i><br />The Supreme Cannabis Company is proud to be an equal opportunity employer. We welcome and encourage applications from people with all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.</i></p></div></div></div></div></div></div></div></div>","company":{"name":"The Supreme Cannabis Company"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/the-supreme-cannabis-company/master-scheduler-w-cpg-experience/f3c68af496ac399cdbb879becf49bd66","title":"Master Scheduler w/ CPG Experience","hash":"f3c68af496ac399cdbb879becf49bd66","postingUrl":"https://ca.indeed.com/job/master-scheduler-w-cpg-experience-9ecdc5423b201814"},{"postedOn":"17 days ago","description":"<div><div><p><b>THE OPPORTUNITY</b></p><p>The Senior Customer Consultant will partner with the Dispensary Manager and Shift Supervisors to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Senior Customer Consultant should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.</p><ul><li>Follow and uphold established policies for sales and customer service to ensure customer satisfaction</li><li>Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team</li><li>Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager</li><li>Assist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently</li><li>Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:</li><li>Correct cash handling and discount application</li><li>Verification of proper paperwork, documentation, and ID for customers</li><li>Security measures and safety compliance</li><li>Maintenance of an organized and clean store</li><li>Support for open communication with the management team and other coworkers</li><li>Reporting of team member issues or customer situations</li><li>End of day daily update e-mails</li><li>Opening and closing duties</li><li>Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:</li><li>Lead in the onboarding and training of new Customer Consultants in partnership with the Store Manager</li></ul><p><b>EDUCATION &amp; EXPERIENCE</b></p><ul><li>High School diploma or General Education Development (GED) required</li><li>Associate or Bachelor’s degree in any field preferred</li><li>Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality</li><li>Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience</li><li>Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.</li><li>High-level critical thinking, attention to detail, mathematical, language, and reasoning skills</li><li>Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling</li></ul><p><b>PHYSICAL REQUIREMENTS</b></p><ul><li>Constantly perform desk-based computer tasks</li><li>Frequently sitting and standing</li><li>Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds</li><li>Occasionally Twist/bend/stoop/squat, kneel/crawl</li><li>Must be able to work a flexible schedule to include weekends and holidays</li><li>Complete any needed assistance including oversight and coverage outside of the assigned region as required</li><li>An environment with moderate to loud noise level</li></ul><p><b>OTHER DUTIES</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice</p><p>The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.</p><p>We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, and Paid Time Off.</p><p></p><p>0egrptyxQR</p></div></div>","company":{"companyType":"Public/Established","name":"Jushi","logoUrl":"/logos/jushi-ed6167aca579d7078b5dae7a1c6fbaac.png"},"location":{"country":"United States","address":"Sauget, IL","city":"Sauget","stateProvince":"IL"},"frontendLink":"/job-posting/jushi/senior-customer-consultant/6723ce83daa843e9f4c30e2793d7faa9","title":"Senior Customer Consultant","hash":"6723ce83daa843e9f4c30e2793d7faa9","postingUrl":"https://www.indeed.com/job/senior-customer-consultant-fddc772f94d6612f"}]