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Customer Service Representative Cannabis Packaging

BioHazard Inc. Los Angeles, CA, USA Full-time
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Quick Apply Full-time 1 hour ago Full Job Description Biohazard Inc. is the largest distributor of cannabis packaging in the Los Angeles area. As part of our collaborative and customer service-oriented team, you'll help us create an experience like no other in the Cannabis industry. If you're looking for an emerging company that is not your typical packaging distributor, enjoys working alongside a dedicated team that cares, grows and wins together, a team that is inclusive, makes connections, and brings their passion and pride to all that they do, then Biohazard Inc. is the company for you. The Customer Service Representative will champion the needs of the customer with a passion for identifying and solving customer issues. The role requires one to be responsible for the delivery of professional operational assistance, designed to promote revenue growth and productivity. This person will be responsible for delivering a exceptional experience to all our customers. If you are ambitious and self-motivated, join us and be at the forefront of our incredible growth. General Summary: Knowledge of customer service fundamentals and experience building and managing a client-first team culture. Skills in customer engagement; problem solving and resolution. Knowledge of E-Commerce Sales and Business to Business fundamentals. Experience planning and executing department (s) monthly/quarterly workload to deliver service and sales goals. Select the correct products or assist customers, based on their specific needs and products specifications. Emphasize product features based on analysis of customer's needs, and technical knowledge of product capabilities and limitations, to increase add on sales. Handles the return merchandise authorization (RMA) process. Submitting credits and refunds concerning product billing/product issues and relaying that information appropriately. Files claims reimbursements with FedEx and UPS for products damaged in transit. Identifies areas of opportunities to increase service standards and suggests solutions. Experience creating business strategies and goals for self-growth. Complete ownership of the Customer Service Representative team (Call Center Agents). Customer Service Representative, responsibilities include: Create a customer service-oriented culture that is passionate about prioritizing the customer's experience and delivers on sales goals. Engage in consistent and meaningful development conversations throughout the critical touch points with team. Reinforce critical customer service SOPs and promote a positive client centric culture. Support a culture of accountability through clear expectations and performance (observe, recognize and deliver) are critical behaviors. Understand business reporting and customer's needs, troubleshoot and follow up on opportunities. Quickly respond to any negative customer experiences by de-escalating the situation and ensuring your team understands and feels supported to make ensure the guest has a positive experience Demonstrate a culture of ethical conduct, safety, and compliance. All other duties related to customer service for the business. Skills Required: Not an entry level position. Must have 2-3 years of relevant work experience. Ability to follow and provide instructions, answer correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form Ability to execute in a fast-paced, high demand environment while balancing multiple priorities. Strong verbal and English communication skills. Spanish a plus. Microsoft Navision experience a plus Highly proficient in Microsoft Software (Excel, Word, Outlook, and PowerPoint) Cannabis industry terminology and overall knowledge is a plus. Job Type: Full-time Pay: From $18.00 per hour Benefits: Dental insurance Disability insurance Employee discount Health insurance Paid time off Paid training Parental leave Vision insurance Schedule: Monday to Friday Ability to commute/relocate: Commerce, CA 90040: Reliably commute or planning to relocate before starting work (Preferred) Education: High school or equivalent (Preferred) Work Location: One location Quick Apply

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This person will be responsible for delivering a exceptional experience to all our customers. If you are ambitious and self-motivated, join us and be at the forefront of our incredible growth. General Summary: Knowledge of customer service fundamentals and experience building and managing a client-first team culture. Skills in customer engagement; problem solving and resolution. Knowledge of E-Commerce Sales and Business to Business fundamentals. Experience planning and executing department (s) monthly/quarterly workload to deliver service and sales goals. Select the correct products or assist customers, based on their specific needs and products specifications. Emphasize product features based on analysis of customer's needs, and technical knowledge of product capabilities and limitations, to increase add on sales. Handles the return merchandise authorization (RMA) process. Submitting credits and refunds concerning product billing/product issues and relaying that information appropriately. Files claims reimbursements with FedEx and UPS for products damaged in transit. Identifies areas of opportunities to increase service standards and suggests solutions. Experience creating business strategies and goals for self-growth. Complete ownership of the Customer Service Representative team (Call Center Agents). Customer Service Representative, responsibilities include: Create a customer service-oriented culture that is passionate about prioritizing the customer's experience and delivers on sales goals. Engage in consistent and meaningful development conversations throughout the critical touch points with team. Reinforce critical customer service SOPs and promote a positive client centric culture. Support a culture of accountability through clear expectations and performance (observe, recognize and deliver) are critical behaviors. Understand business reporting and customer's needs, troubleshoot and follow up on opportunities. Quickly respond to any negative customer experiences by de-escalating the situation and ensuring your team understands and feels supported to make ensure the guest has a positive experience Demonstrate a culture of ethical conduct, safety, and compliance. All other duties related to customer service for the business. Skills Required: Not an entry level position. Must have 2-3 years of relevant work experience. Ability to follow and provide instructions, answer correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form Ability to execute in a fast-paced, high demand environment while balancing multiple priorities. Strong verbal and English communication skills. Spanish a plus. Microsoft Navision experience a plus Highly proficient in Microsoft Software (Excel, Word, Outlook, and PowerPoint) Cannabis industry terminology and overall knowledge is a plus. Job Type: Full-time Pay: From $18.00 per hour Benefits: Dental insurance Disability insurance Employee discount Health insurance Paid time off Paid training Parental leave Vision insurance Schedule: Monday to Friday Ability to commute/relocate: Commerce, CA 90040: Reliably commute or planning to relocate before starting work (Preferred) Education: High school or equivalent (Preferred) Work Location: One location Quick Apply</p></div>","company":{"companyType":"Private/Established","name":"BioHazard Inc."},"location":{"country":"United States","address":"Los Angeles, CA, USA","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/biohazard-inc/customer-service-representative-cannabis-packaging/8a0200a2234ddee8f5389c8cbae437e4","title":"Customer Service Representative Cannabis Packaging","category":"Retail","hash":"8a0200a2234ddee8f5389c8cbae437e4","postingUrl":"https://losangeles-ca.geebo.com/jobs-online/view/id/965349495-customer-service-representative-cannabis-/"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Customer Service Specialist II, B2B &amp; B2C</p><p><b>Overview:</b></p><p>Customer Experience is at the forefront of everything we do here at Weedmaps. We strive to understand and proactively anticipate the needs of our clients while building loyalty to our platform and community. As a Customer Service Specialist II, B2B &amp; B2C at Weedmaps, you have a passion for delivering high quality customer service, going above and beyond to build trust, support and loyalty to our platform. In this role, you will be responsible for ensuring that our B2B clients (Dispensaries and Delivery Clients) are able to successfully utilize all aspects of our platform to maximize their customer service and sales initiatives. You will surprise and delight our clients by taking ownership of any reported issues and ensure they are resolved to the clients satisfaction. You will field and efficiently diagnose reported technical, pre- and post-sales issues. In addition to supporting B2B clients, you will also provide support to our end users ensuring they are able to successfully utilize all aspects of our platform; supporting our online ordering platform and moderating user reviews.</p><p>Your passion for the cannabis industry and delivering world class customer service, coupled with your technical mastery of our products will allow you to provide exceptional service through email, phone, and chat to guarantee that experience for each end-user is positive, helpful, and secure.</p><p>Our team provides 24/7 support, so you must be willing to work a rotating shift and flexible schedule including nights, overnights, weekends, and holidays.</p><p><b>The impact you'll make:</b></p><p>• Superior written and verbal communication skills, bilingual a plus</p><p>• Provide clear, professional, &amp; friendly communications to both end-users and internal Weedmaps contacts throughout the troubleshooting process until resolution</p><p>• Field and efficiently diagnose customer reported technical, pre- and post-sales issues via phone, email, and chat</p><p>• Efficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting steps</p><p>• Assess content against Weedmaps policies</p><p>• Identify and take action against all reviews/forum posts that require moderation</p><p>• Provide detailed notes on each customer interaction</p><p>• Adhere to your schedule. Assigned shifts may include evenings, weekends and some holidays.</p><p>• Participate in User Acceptance Testing, reporting defects</p><p>• Identify and share enhancement requests from clients</p><p>• Follow all standard operating procedures</p><p>• Additional duties as assigned</p><p><b>What you've accomplished:</b></p><p>• 3+ years of experience in customer service supporting B2B clients</p><p>• Exceptional communication skills, both written and verbal</p><p>• Technical aptitude with respect to SaaS products a plus</p><p>• Efficient organizational skills and the ability to multi-task and prioritize in a high-volume, fast-paced environment</p><p>• Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry</p><p>• Ability to work independently with systematic troubleshooting techniques, judgment, and problem-solving skills</p><p>• Experience with CRM (Salesforce a plus)</p><p><b>Bonus Points:</b></p><p>• A passion for the cannabis industry and the desire to develop the culture</p><p>• Account Management Experience</p><p>• Bilingual written and verbal (French, Spanish)</p><p>• Experience with Salesforce, Jira, or other ticketing systems</p><p>• Experience with Gmail &amp; Google Suite</p><p><b>Our Benefits:</b></p><p>• 100% paid employee monthly Medical, Dental and Vision premiums AND 80% paid dependent monthly premiums</p><p>• HMO (California residents only) and PPO option offered through United Healthcare</p><p>• Company-paid $50,000 in Basic Life/AD&amp;D (Accidental Death and Dismemberment) coverage</p><p>• 401(k) Retirement Plan: 100% match on the first 1%. 50% match from 2-6% of employee contributions</p><p>• 3 weeks PTO (accrued) and 5 sick days (immediate)</p><p>• Supplemental, voluntary benefits</p><p>• Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services</p><p>• Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year</p><p>• Flexible Spending Accounts (Medical, Dependent, Transit and Parking)</p><p>• Voluntary Life Insurance</p><p>• Critical Illness</p><p>• Accident Insurance</p><p>• Short- and long-term disability</p><p>• Pet Insurance</p><p>• Paid parental leave</p><p><b>• During current work-from-home:</b></p><p>• Reimbursements for home office setup and monthly WiFi</p><p><b>Our Culture:</b></p><p>• 11 company-paid holidays</p><p>• Catered lunch and snacks provided when working in the office</p><p>• Snack boxes sent straight to your door when you work-from-home</p><p>• Casual work environment, read no fancy clothes required, but you are free to dress to the nines!</p><p>• Monthly virtual happy hours</p><p>• Quarterly all-hands meetings</p><p>Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit</p><p>Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.</p><p><b>About Weedmaps:</b></p><p>Founded in 2008, WM Technology is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business’ tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.</p><p>WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.</p><p>Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at</p></div>","company":{"website":"weedmaps.com","companyType":"Private/Established","name":"Weedmaps","logoUrl":"/logos/weedmaps-91e1d872260508afeaf6f1955f0ae1bf.jpeg"},"location":{"country":"United States","address":"Orange, VT, USA","city":"Orange","stateProvince":"VT"},"frontendLink":"/job-posting/weedmaps/customer-service-specialist-ii-b2b-and-b2c-remote-at-weedmaps/c928e9b38e0716051e21c58d98f09df5","title":"Customer Service Specialist II, B2B & B2C (Remote) at Weedmaps","category":"Information Technology & Services","hash":"c928e9b38e0716051e21c58d98f09df5","postingUrl":"https://us.melga.com/job/2021-10-22_f0e5c94a06b74edde15ead88e087277a"},{"employmentType":"Full-time","function":["Retail"],"postedOn":"5 days ago","description":"<div><p><b>General Description:</b></p><p>(copied and pasted from retail mgr then edited to remove mgr duties)</p><p>Iowa Cannabis Company is currently seeking a passionate Customer Service Representative to join our team. NO PRIOR CANNABIS OR DISPENSARY EXPERIENCE NEEDED</p><p>Our team strongly believes that medical cannabidiol has significant potential to improve quality of life for thousands of patients across Iowa, and we are searching for like-minded, compassionate individuals to join our Iowa City location.</p><p>The ideal candidate has complete open availability: Monday-Sunday, 9:30 am - 6:30 pm. Hours may expand depending on market demand.</p><p>The ideal candidate would have experience in a medical office setting, and/or sales, customer service or retail experience. Education in business and/or medical related fields is highly preferred.</p><p>Our Managers need to possess excellent coaching and management skills, effective written &amp; verbal communication skills, and a solid foundation in business, sales and marketing.</p><p>In order to join our team, you must be able to successfully pass our pre-employment checks, including a criminal background check.</p><p><b>Essential Functions:</b></p><p>Ensure that all patients received outstanding customer service</p><p>De-escalate escalated patients</p><p>Maintain strictest confidentiality in compliance with HIPAA guidelines</p><p>Maintain knowledge on the proper potency and dosage for various medical conditions</p><p>Educate patients about the product and application method</p><p>Provide direct service to customers, including financial transactions, proper entry into database, monitoring of product sold, and labeling purchased product</p><p>Dispense medicine accurately and efficiently through the combined use of innate math skills and the Point of Sale (POS) system and cash register</p><p>Assist in weekly store inventory counts</p><p>Maintain cleanliness of dispensary through regular dusting, glass cleaning, vacuuming, sweeping, and other company sanitation protocols</p><p>Attend ongoing training as scheduled</p><p>Follow the Medical Cannabidiol Act</p><p><b>Requirements:</b></p><p>Must be able to pass a pre-employment criminal background check</p><p>1-3 years of customer service, retail experience, and/or experience in a medical office setting</p><p>Minimum 21 years of age</p><p>Ability to work weekends on a regular basis, work any shift and work overtime as needed</p><p>Must maintain a high level of customer service</p><p>Experience with hiring, training, compliance, and general bookkeeping are a significant plus</p><p>Ability to organize and prioritize necessary tasks in order to accomplish goals</p><p><b>Compensation &amp; Benefits:</b></p><p>$15-$17/hourly wage, full time position</p><p>Paid Sick Leave, Paid Time Off and Holiday Pay</p><p>Health Insurance</p><p>Dental and Vision Insurance</p><p>Life Insurance</p><p>Employee Assistance Program offering in-person, telephonic, texting and video counseling for help with stress, anxiety, depression, family issues, and more</p><p>Employee Discount Program offering exclusive discounts from top national retailers</p><p>On May 12, 2017, Governor Terry Branstad signed House File 524 into law, allowing use of medical cannabidiol to treat certain debilitating medical conditions.</p><p><b>According to the Iowa Department of Public Health:</b></p><p>\"The Act provides that a person recommend, possess, use, dispense, deliver, transport, or administer cannabidiol if the recommendation, possession, use, dispensing, delivery, transporting, or administering is in accordance with chapter 124E of the Iowa Code.\" This law also allows patients and designated primary caregivers to possess cannabidiol and requires the recommendation of a board certified physician .</p><p>8Sl6dr31OR</p></div>","company":{"name":"Cannabis & Glass"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/cannabis-and-glass/customer-service-dispensary-tech/3f0d5436fe915a8872f54f2228526221","title":"Customer Service/Dispensary Tech","category":"Retail","hash":"3f0d5436fe915a8872f54f2228526221","postingUrl":"https://us.bebee.com/job/20211020-9845cb0e078ad2c661e1ab0db7bac836"},{"salaries":[{"salaryStart":"$79k","salaryEnd":"$140k","currency":"US","source":"Glassdoor","position":"Senior Consultant","type":"per year","url":"https://www.glassdoor.com/Salaries/st-louis-senior-consultant-salary-SRCH_IL.0,8_IM823_KO9,26.htm"},{"salaryStart":"$70k","salaryEnd":"$140k","currency":"US","source":"ZipRecruiter","position":"Senior Solutions Consultant","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Senior-Solutions-Consultant-Salary-in-St-Louis,MO"},{"salaryStart":"$81k","salaryEnd":"$120k","currency":"US","source":"Salary.com","position":"Senior Consultant","type":"per year","url":"https://www.salary.com/research/salary/listing/senior-consultant-salary/allenton-mo"}],"employmentType":"Full-time","function":["Retail"],"postedOn":"4 days ago","description":"<div><p>Job Description SENIOR CUSTOMER CONSULTANT This is your chance to be at the forefront of leading the charge to make Jushi the standard in multi-state cannabis operations. We are seeking a Senior Customer Consultant who will partner with the Dispensary Manager and Shift Supervisors to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Senior Customer Consultant should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times. THE TEAM: We identify, evaluate, and acquire U.S.-based cannabis operations within each state to vertically integrate, produce, and distribute medical-grade cannabis formulations in the United States offering patients and customers premium high-grade cannabis and related products. WHAT YOU WILL DO: Follow and uphold established policies for sales and customer service to ensure customer satisfaction Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager Assist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift: Correct cash handling and discount application Verification of proper paperwork, documentation, and ID for customers Security measures and safety compliance Maintenance of an organized and clean store Support for open communication with the management team and other coworkers Reporting of team member issues or customer situations End of day daily update e-mails Opening and closing duties Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations Lead in the onboarding and training of new Customer Consultants in partnership with the Store Manager WHAT WE ARE LOOKING FOR: High School diploma or General Education Development (GED) required Associate or Bachelor’s degree in any field preferred Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals High-level critical thinking, attention to detail, mathematical, language, and reasoning skills Must be comfortable adding, subtracting, multiplying, and dividing fractions and decimals, and high-volume cash handling Ability to constantly perform desk-based computer tasks Frequent sitting and standing required Occasional standing/walking, reaching/working above shoulders, grasping light/fine manipulation, grasping forcefully, using a telephone, sorting/filing paperwork or parts, lifting/carrying/pushing/pulling objects that weigh up to 25 pounds Occasional twisting/bending/stooping/squatting/kneeling/crawling Must be able to work a flexible schedule to include weekends and holidays Ability to complete any needed assistance including oversight and coverage outside of the assigned region as required Ability to work in an environment with moderate to loud noise level WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI: We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k). BONUS DUTIES YOU SHOULD UNDERSTAND: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. Powered by JazzHR 0egrptyxQR</p></div>","company":{"website":"jushico.com","companyType":"Public/Established","name":"Jushi","logoUrl":"/logos/jushi-ed6167aca579d7078b5dae7a1c6fbaac.png"},"location":{"country":"United States","address":"Sauget, IL, USA","city":"Sauget","stateProvince":"IL"},"frontendLink":"/job-posting/jushi/senior-customer-consultant/6723ce83daa843e9f4c30e2793d7faa9","title":"Senior Customer Consultant","category":"Retail","hash":"6723ce83daa843e9f4c30e2793d7faa9","postingUrl":"https://b-jobz.com/us/web/jobposting/2523657937","salary":"$79k - $140k"},{"employmentType":"Full-time","function":["Retail"],"postedOn":"2 days ago","description":"<div><p>H2 Talent is connecting with and building our network ofCannabis Dispensary/Retail Operationprofessionals in Illinois to support our newly-licensed retail clients. Our ideal professionals are not only well-versed in all facets of dispensary operation, compliance and people management, but also have demonstrated experience in the build-out and start-up operations of multiple new facilities.</p><p><b>Responsibilities</b></p><p>• Lend advice and oversight to manage the build-out of a new facility</p><p>• Organize and execute on all operational needs to open a new, compliant facility, including hiring, scheduling and training</p><p>• Oversee the purchasing, pricing and sale of all inventory on a daily, weekly, monthly and annual basis at original store</p><p>• Adhere to and promote a culture of compliance as it pertains to state and company regulations</p><p>• Assist and support staff training in accordance with company and state requirements across all locations</p><p>• Regularly communicate with and update the senior leadership team</p><p>• Participate in marketing efforts designed to manage community engagement, store promotions and events, and customer communication across a wide range of platforms</p><p><b>Requirements</b></p><p>• Demonstrated experience in opening and operating new cannabis retail facilities</p><p>• Expert knowledge of the rules and regulations regarding dispensary management in the relevant market</p><p>• Ability to acquire any necessary state credentials by passing required background check and any other requirement listed</p><p>• Ability to effectively communicate with all levels of the organization</p><p>• Leadership and interpersonal skills</p><p>• 3+ of years experience in a retail dispensary management position, ideally across multiple locations</p></div>","company":{"companyType":"Private/Startup","name":"H2 Talent","logoUrl":"/logos/h2-talent-daa72fd58ec516562f5cf52f8a3e7fd4.jpeg"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/h2-talent/cannabis-retail-operations-consultant/0970b739032fd698efe906ead6ee9045","title":"Cannabis Retail Operations Consultant","category":"Professional, Scientific, and Technical Services","hash":"0970b739032fd698efe906ead6ee9045","postingUrl":"https://us.jobrapido.com/jobpreview/2192133366"},{"salaries":[{"salaryStart":"$40k","salaryEnd":"$96k","currency":"US","source":"ZipRecruiter","position":"Employee Relations Specialist","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Employee-Relations-Specialist-Salary-in-Los-Angeles,CA"},{"salaryStart":"$53k","salaryEnd":"$74k","currency":"US","source":"Salary.com","position":"Employee Relations Specialist I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/employee-relations-specialist-i-salary/los-angeles-ca"},{"salaryStart":"$150k","salaryEnd":"$170k","currency":"US","source":"Glassdoor","position":"Director Of Human Resources","type":"per year","url":"https://www.glassdoor.com/Salary/MedMen-Director-of-Human-Resources-Los-Angeles-Salaries-EJI_IE1279157.0,6_KO7,34_IL.35,46_IM508.htm"}],"employmentType":"Contractor","function":["Human Resources"],"postedOn":"5 days ago","description":"<div><p>Our Story</p><p>MedMen is a cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen at www.medmen.com</p><p><b>Job Summary</b></p><p>As an employee relations specialist, you will not only focus on reactive support (i.e., complex internal investigations involving violations of policy and/or applicable law, conflict management), but also help build foundational educational and proactive support infrastructure as we scale. More specifically, you are a strategic, innovative, and thoughtful partner, with great judgment and a strong ability to navigate employee relations situations. The ideal candidate will be able to assess organizational risk, be a creative problem solver and be able to bring solutions to complex situations. You will collaborate with the rest of the HR team to develop and execute innovative programs that will be a catalyst to our high-performance culture.</p><p>Job Functions</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>• Handle routine labor relations and employee relations inquiries related to policies, procedures, and bargaining agreements; escalate matters accordingly to management</p><p>• Serve as the initial contact for intake and assessment of employee concerns; assists Human Resources team with triage</p><p>• Conduct initial interviews and gathers information regarding harassment allegations, discrimination, work complaints, or other concerns; inform Human Resources staff when further investigation is required</p><p>• Develop positive relationships with departments across the organization to ensure a high level of employee satisfaction and engagement</p><p>• Collects data to assess cost and policy implications of negotiations and disputes, including management/union proposals, pay scales, wages, benefits, working conditions, and other mitigating circumstances</p><p>• Collect and organize survey data, interviews, and other research related to policies, compensation, and labor negotiations; report results to Human Resources leadership team.</p><p>• Maintains a high level of understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources</p><p>• Assists with preparation of EEO-1 reports, affirmative action plans, org charts, labor agreements, employee handbooks, as well as documents required for contract negotiation meetings with employee and labor organizations</p><p>• Other duties as assigned</p><p>(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p><p><b>Basic Qualifications</b></p><p>• 3+ years experience in Human Resources or related-field</p><p>• Understanding of state and federal employment regulations.</p><p>• Understanding of personnel and compliance records management.</p><p>• Strong analytical and problem-solving skills.</p><p>• Excellent written, verbal, and interpersonal communication abilities.</p><p>• Excellent organizational skills and attention to detail.</p><p>• Ability to maintain confidentiality.</p><p>• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.</p><p>• Ability to work efficiently in a fast-paced environment.</p><p>• Self-starter with excellent time management skills.</p><p>• The ability to work both independently and in a team setting.</p><p><b>Preferred Qualifications</b></p><p>• SHRM-CP or PHR certification preferred</p><p>• Experience working in high volume retail or production industries</p><p>• Ability to work efficiently in a fast-paced environment.</p><p><b>Competencies</b></p><p>• Business Acumen</p><p>• Communication</p><p>• Organization</p><p>• Attention to Detail</p><p>• Ethical Practice</p><p>• Global &amp; Cultural Awareness</p><p>• HR Knowledge</p><p>• Relationship Management</p><p>• Executive Presence</p><p>Supervisory Responsibility</p><p>This position has no supervisory responsibilities.</p><p>Working Conditions</p><p>This job operates in a professional/remote office, manufacturing facility, and retail store environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.</p><p><b>Physical Demands</b></p><p>Primary functions require sufficient physical ability necessary for sufficient mobility to walk and stand for prolonged periods of time. Stoop, bend, kneel, crouch, reach, and twist. Regularly push, pull, lift, and/or carry light to moderately heavy objects and occasionally objects over 50 pounds. Requires a sense of touch, finger dexterity, and gripping with hands and fingers. Ability to operate equipment.</p><p>Travel Requirements</p><p>This position requires occasional travel to our MedMen Facility.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Work Authorization/Security Clearance</p><p>There is no visa or H-1B sponsorship.</p><p>MedMen Is An Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws</p></div>","company":{"website":"medmen.com","companyType":"Public/Established","name":"MedMen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"Los Angeles, CA, USA","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/medmen/employee-relations-specialist/8530f52811d55404194b667070afb87a","title":"Employee Relations Specialist","category":"Retail","hash":"8530f52811d55404194b667070afb87a","postingUrl":"https://www.linkedin.com/jobs/view/employee-relations-specialist-at-medmen-2766212549","salary":"$40k - $96k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>at Green Roads</p><p>Headquarters Office (Remote)</p><p>We are looking for Rockstar Customer Service Representatives!</p><p>The Customer Service Team is currently working a hybrid schedule - 3 days in office, 2 days remote. We will eventually transition to 5 days back in the office.</p><p>Shift M-F 9am - 6pm (1 hour unpaid lunch)</p><p>Above average pay!</p><p>Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.</p><p><b>The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:</b></p><p>Meeting the needs of internal and external customers with efficiency, team spirit and courtesy</p><p>Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.</p><p>Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available</p><p>Demonstrating a thorough understanding and effective performance of customer service policies and procedures</p><p>Processing a high volume of customer orders and change notices in an accurate and timely manner</p><p>Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties</p><p>Answering all incoming phone calls and routes the call accordingly</p><p>All other duties as assigned</p><p><b>Minimum Qualifications</b></p><p>High school diploma or equivalent; Bachelor’s Degree a plus</p><p>3-5+ years’ experience with heavy data entry in customer service maintaining dedicated clients</p><p>Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook</p><p>Experience with ERP or CRM</p><p>Experience with help desk software (ZenDesk or other similar applications)</p><p>Organized and time management skills</p><p>High attention to quality of work</p><p>High workload volume experience</p><p>Impeccable follow up skills</p><p>Excellent verbal and written communication skills</p></div>","company":{"companyType":"Private/Established","name":"Green Roads","logoUrl":"/logos/green-roads-eadfd3ae1f2bf87e65e0892706bd122b.jpeg"},"location":{"country":"United States","address":"Deerfield Beach, FL, USA","city":"Deerfield Beach","stateProvince":"FL"},"frontendLink":"/job-posting/green-roads/customer-service-representative-cannabis-industry-deerfield/ddcd48d7771cfb28d80d32faa52b68a5","title":"Customer Service Representative - Cannabis Industry-Deerfield...","category":"Medical & Healthcare","hash":"ddcd48d7771cfb28d80d32faa52b68a5","postingUrl":"https://www.recruit.net/job/customer-service-representative-jobs/3F67334954F3DCD7"},{"employmentType":"Full-time","function":["Retail"],"postedOn":"8 days ago","description":"<div><p>General Description: (copied and pasted from retail mgr then edited to remove mgr duties)</p><p>Iowa Cannabis Company is currently seeking a passionate Customer Service Representative to join our team. NO PRIOR CANNABIS OR DISPENSARY EXPERIENCE NEEDED</p><p>Our team strongly believes that medical cannabidiol has significant potential to improve quality of life for thousands of patients across Iowa, and we are searching for like-minded, compassionate individuals to join our Iowa City location.</p><p>The ideal candidate has complete open availability: Monday - Sunday, 9:30 am - 6:30 pm. Hours may expand depending on market demand.</p><p>The ideal candidate would have experience in a medical office setting, and/or sales, customer service or retail experience. Education in business and/or medical related fields is highly preferred.</p><p>Our Managers need to possess excellent coaching and management skills, effective written &amp; verbal communication skills, and a solid foundation in business, sales and marketing.</p><p>In order to join our team, you must be able to successfully pass our pre-employment checks, including a criminal background check.</p><p><b>Essential Functions:</b></p><p>• Ensure that all patients received outstanding customer service</p><p>• De-escalate escalated patients</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines</p><p>• Maintain knowledge on the proper potency and dosage for various medical conditions</p><p>• Educate patients about the product and application method</p><p>• Provide direct service to customers, including financial transactions, proper entry into database, monitoring of product sold, and labeling purchased product</p><p>• Dispense medicine accurately and efficiently through the combined use of innate math skills and the Point of Sale (POS) system and cash register</p><p>• Assist in weekly store inventory counts</p><p>• Maintain cleanliness of dispensary through regular dusting, glass cleaning, vacuuming, sweeping, and other company sanitation protocols</p><p>• Attend ongoing training as scheduled</p><p>• Follow the Medical Cannabidiol Act</p><p><b>Requirements:</b></p><p>• Must be able to pass a pre-employment criminal background check</p><p>• 1-3 years of customer service, retail experience, and/or experience in a medical office setting</p><p>• Minimum 21 years of age</p><p>• Ability to work weekends on a regular basis, work any shift and work overtime as needed</p><p>• Must maintain a high level of customer service</p><p>• Experience with hiring, training, compliance, and general bookkeeping are a significant plus</p><p>• Ability to organize and prioritize necessary tasks in order to accomplish goals</p><p><b>Compensation &amp; Benefits:</b></p><p>• $15-$17/hourly wage, full time position</p><p>• Paid Sick Leave, Paid Time Off and Holiday Pay</p><p>• Health Insurance</p><p>• Dental and Vision Insurance</p><p>• Life Insurance</p><p>• Employee Assistance Program offering in-person, telephonic, texting and video counseling for help with stress, anxiety, depression, family issues, and more</p><p>• Employee Discount Program offering exclusive discounts from top national retailers</p><p>On May 12, 2017, Governor Terry Branstad signed House File 524 into law, allowing use of medical cannabidiol to treat certain debilitating medical conditions. According to the Iowa Department of Public Health: \"The Act provides that a person recommend, possess, use, dispense, deliver, transport, or administer cannabidiol if the recommendation, possession, use, dispensing, delivery, transporting, or administering is in accordance with chapter 124E of the Iowa Code.\" This law also allows patients and designated primary caregivers to possess cannabidiol and requires the recommendation of a board certified physician</p></div>","company":{"name":"Cannabis & Glass"},"location":{"country":"United States","address":"Waterloo, IA, USA","city":"Waterloo","stateProvince":"IA"},"frontendLink":"/job-posting/cannabis-and-glass/customer-service-dispensary-tech/a929feb563e18cc285accfa5078bcd77","title":"Customer Service/Dispensary Tech","category":"Retail","hash":"a929feb563e18cc285accfa5078bcd77","postingUrl":"https://us.bebee.com/job/20211016-3dc2ad080dd46fee2e493b56f01635db"},{"employmentType":"Full-time","function":["Retail"],"postedOn":"7 days ago","description":"<div><p>General Description: (copied and pasted from retail mgr then edited to remove mgr duties)</p><p>Iowa Cannabis Company is currently seeking a passionate Customer Service Representative to join our team. NO PRIOR CANNABIS OR DISPENSARY EXPERIENCE NEEDED!</p><p>Our team strongly believes that medical cannabidiol has significant potential to improve quality of life for thousands of patients across Iowa, and we are searching for like-minded, compassionate individuals to join our Iowa City location.</p><p>The ideal candidate has complete open availability: Monday - Sunday, 9:30 am - 6:30 pm. Hours may expand depending on market demand.</p><p>The ideal candidate would have experience in a medical office setting, and/or sales, customer service or retail experience. Education in business and/or medical related fields is highly preferred.</p><p>Our Managers need to possess excellent coaching and management skills, effective written &amp; verbal communication skills, and a solid foundation in business, sales and marketing.</p><p>In order to join our team, you must be able to successfully pass our pre-employment checks, including a criminal background check.</p><p><b>Essential Functions:</b></p><p>• Ensure that all patients received outstanding customer service</p><p>• De-escalate escalated patients</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines</p><p>• Maintain knowledge on the proper potency and dosage for various medical conditions</p><p>• Educate patients about the product and application method</p><p>• Provide direct service to customers, including financial transactions, proper entry into database, monitoring of product sold, and labeling purchased product</p><p>• Dispense medicine accurately and efficiently through the combined use of innate math skills and the Point of Sale (POS) system and cash register</p><p>• Assist in weekly store inventory counts</p><p>• Maintain cleanliness of dispensary through regular dusting, glass cleaning, vacuuming, sweeping, and other company sanitation protocols</p><p>• Attend ongoing training as scheduled</p><p>• Follow the Medical Cannabidiol Act</p><p><b>Requirements:</b></p><p>• Must be able to pass a pre-employment criminal background check</p><p>• 1-3 years of customer service, retail experience, and/or experience in a medical office setting</p><p>• Minimum 21 years of age</p><p>• Ability to work weekends on a regular basis, work any shift and work overtime as needed</p><p>• Must maintain a high level of customer service</p><p>• Experience with hiring, training, compliance, and general bookkeeping are a significant plus</p><p>• Ability to organize and prioritize necessary tasks in order to accomplish goals</p><p><b>Compensation &amp; Benefits:</b></p><p>• $15-$17/hourly wage, full time position</p><p>• Paid Sick Leave, Paid Time Off and Holiday Pay</p><p>• Health Insurance</p><p>• Dental and Vision Insurance</p><p>• Life Insurance</p><p>• Employee Assistance Program offering in-person, telephonic, texting and video counseling for help with stress, anxiety, depression, family issues, and more</p><p>• Employee Discount Program offering exclusive discounts from top national retailers</p><p>On May 12, 2017, Governor Terry Branstad signed House File 524 into law, allowing use of medical cannabidiol to treat certain debilitating medical conditions. According to the Iowa Department of Public Health: \"The Act provides that a person recommend, possess, use, dispense, deliver, transport, or administer cannabidiol if the recommendation, possession, use, dispensing, delivery, transporting, or administering is in accordance with chapter 124E of the Iowa Code.\" This law also allows patients and designated primary caregivers to possess cannabidiol and requires the recommendation of a board certified physician.</p><p>8Sl6dr31OR</p></div>","company":{"name":"Cannabis & Glass"},"location":{"country":"United States","address":"Waterloo, IA, USA","city":"Waterloo","stateProvince":"IA"},"frontendLink":"/job-posting/cannabis-and-glass/customer-service-dispensary-tech-waterloo-ia/81876656e2ea142d82b9d0c51dd1d3df","title":"Customer Service/Dispensary Tech-Waterloo, IA","category":"Retail","hash":"81876656e2ea142d82b9d0c51dd1d3df","postingUrl":"https://www.recruit.net/job/customer-service-jobs/C22CCC2066655394"},{"salaries":[{"salaryStart":"$22k","salaryEnd":"$85k","currency":"US","source":"ZipRecruiter","position":"Pet Hotel Manager","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Pet-Hotel-Manager-Salary-in-Los-Angeles,CA"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Our Story</p><p>MedMen is a cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen at</p><p><b>Job Summary</b></p><p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p><p>Essential Functions</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>• Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</p><p>• Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.</p><p>• Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</p><p>• Assist store leaders with executing business initiatives in an effective and efficient manner</p><p>• Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</p><p>• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</p><p>(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p><p><b>Basic Qualifications</b></p><p>• Minimum 21 years of age</p><p>• Minimum 3 years leadership experience with customer service in retail.</p><p>• Demonstrated ability to achieve individual selling goals and metrics.</p><p><b>Preferred Qualifications</b></p><p>• Associate degree.</p><p>• Sales experience.</p><p>• Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</p><p>• Dispensary-related experience a plus.</p><p>• Must be able to provide exemplary customer service and represent the business with pride.</p><p>• Creative, smart, and driven, an innovator who is business minded</p><p>• Communication Proficiency</p><p>• Confident and acts with the upmost integrity</p><p>• Highly flexible with the ability to adapt to different situations</p><p>• Personal Effectiveness/Credibility</p><p>• Provide exceptional knowledge</p><p>• HR Expertise</p><p>• Global &amp; Cultural Awareness</p><p>Supervisory Responsibility</p><p>This person is directly responsible for leading the Hospitality team.</p><p>Working Conditions</p><p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p><p><b>Physical Requirements</b></p><p>While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p><p>Travel Requirements</p><p>This position may require travel.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Work Authorization/Security Clearance</p><p>There is no visa or H-1B sponsorship.</p><p>MedMen Is An Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws</p></div>","company":{"website":"medmen.com","companyType":"Public/Established","name":"Medmen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"West Hollywood, CA, USA","city":"West Hollywood","stateProvince":"CA"},"frontendLink":"/job-posting/medmen/hospitality-lead/c2e929519b3e5168c0db266c0d00d77c","title":"Hospitality Lead","category":"Retail","hash":"c2e929519b3e5168c0db266c0d00d77c","postingUrl":"https://us.bebee.com/job/20211022-be4eef924cc9d044d893c8536ad9bab1","salary":"$22k - $85k"},{"employmentType":"Full-time","function":["Customer Service","Information Technology (IT)"],"postedOn":"5 days ago","description":"<div><p>At Harvest, our mission is to improve people's lives through the goodness of cannabis. We fulfill our purpose by creating life-enhancing experiences in the communities we serve, navigating our business lines with excellence and dedicating ourselves to shaping the future of cannabis. Our team connects with others, enlightening and empowering. We are looking for leaders who are inspired by our ideals and wish to grow with us as we continue our national expansion. While we are one of the largest multi-state operators in the country, we still operate with a startup mentality and prioritize execution in addition to strategy and ideation. If you value improving lives, joining the fastest growing and most unique industry in the world and establishing yourself as a leader in the space, we'd like to learn more about you.</p><p><b>WHY HARVEST</b></p><p><b>The Harvest Way is defined by our people. We seek individuals who are genuine, dedicated to shaping the cannabis industry, accountable with a strong sense of integrity, and who are driven to make an impact. We are committed to our values and have created a culture of trust which emphasizes working hard, but we also remember to have fun. Here are a few more reasons why Harvest is a great place to be:</b></p><p>• Competitive pay and total compensation packages</p><p>• Attractive benefits</p><p>• Paid time off and employee rewards</p><p>• Professional growth and employee engagement initiatives</p><p>• A leading company in the fast-growing cannabis industry whose core business improves lives</p><p>We believe in building a diverse team, and we strive to make our company a welcoming space where everyone can make an impact on Harvest's success. We encourage talented people from all backgrounds to join us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</p><p>JOB SUMMARY*</p><p>Provide technical assistance to computer system users. Investigate and resolve computer software and hardware problems of users. Answer user's inquiries in person, via email, and telephone concerning the use of computer hardware and software.</p><p>DUTIES &amp; RESPONSIBILITIES *</p><p>• Provide quality technical telephone support to end users on common computer system or hardware problems or questions.</p><p>• Enter and maintains accurate descriptions for all communications requesting support.</p><p>• Work with co-workers to research problem and find solutions.</p><p>• Coordinate vendor hardware and software service when necessary.</p><p>• Install personal computer hardware and peripheral components, and software.</p><p>• Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer.</p><p>• Trouble shoot software packages.</p><p>• Coordinate installation of hardware and software and implementation of procedure changes.</p><p>• Working knowledge of change control processes and procedures.</p><p>• Ability to multitask under a changing &amp; demanding environment.</p><p>QUALIFICATIONS *</p><p>• 5 years technical experience in computer or network support</p><p>• Solid foundation of Windows and Mac operating systems</p><p>• Trouble shooting skills</p><p>• Ability to work evening hours &amp; weekends as needed</p><p>• Ability to work within a Trouble Ticket environment</p><p>• Working knowledge of Retail POS Support, a plus</p><p>• Knowledge of computer applications, hardware and software, and telecommunications platforms.</p><p>• Knowledge of user support techniques.</p><p>• Working knowledge of the principles and practices of customer service</p><p>• Ability to communicate effectively, both orally and in writing.</p><p>• Ability to maintain effective working relationships.</p><p>• Self-motivated team player</p><p>EDUCATION *</p><p>• Bachelor's degree (B.A.) preferred</p><p>• The above requirements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, and this job description may be amended at any time. Required experience, training, or educational requirements shall be as indicated or as deemed acceptable by Harvest management.</p><p>• Harvest is an Equal Employment Opportunity Employer. Applicants requiring reasonable accommodation(s) to complete the application or interview process should notify Recruitment at</p></div>","company":{"companyType":"Public/Established","name":"Harvest","logoUrl":"/logos/harvest-health-and-recreation-707911dc98623457647211d98b7a03b7.png"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/harvest/technical-support-specialist-md-hq/2e890916f446645e04959ae006022ec2","title":"Technical Support Specialist - MD HQ","category":"Retail","hash":"2e890916f446645e04959ae006022ec2","postingUrl":"https://us.bebee.com/job/20211020-c397ddac0519072b3963a9240876063f"},{"function":["Customer Service"],"postedOn":"3 days ago","description":"<div><div><p><b>Our Story</b></p><p>MedMen is a cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen at www.medmen.com</p><p><b>Job Summary</b></p><p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p><p><b>Job Functions</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</li><li>Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.</li><li>Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</li><li>Assist store leaders with executing business initiatives in an effective and efficient manner</li><li>Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</li><li>Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</li></ul><p><b>Basic Qualifications</b></p><ul><li>Minimum 21 years of age</li><li>Minimum 3 years leadership experience with customer service in retail.</li><li>Demonstrated ability to achieve individual selling goals and metrics.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Associate degree.</li><li>Sales experience.</li><li>Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</li><li>Dispensary-related experience a plus.</li><li>Must be able to provide exemplary customer service and represent the business with pride.</li><li>Creative, smart, and driven, an innovator who is business minded</li><li>Communication Proficiency</li><li>Confident and acts with the upmost integrity</li><li>Highly flexible with the ability to adapt to different situations</li><li>Personal Effectiveness/Credibility</li><li>Provide exceptional knowledge</li><li>HR Expertise</li><li>Global &amp; Cultural Awareness</li></ul><p><b>Supervisory Responsibility</b><br /><br />This person is directly responsible for leading the Hospitality team.</p><p><b>Working Conditions</b></p><p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p><p><b>Physical Requirements</b><br /><br />While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p><p><b>Travel Requirements<br /></b><br /></p><p>This position may require travel.</p><p><b>Other Duties</b><br /><br />Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p><b>Work Authorization/Security Clearance</b></p><p>There is no visa or H-1B sponsorship.</p><p><b>MedMen Is An Equal Opportunity Employer: </b>We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.</p></div></div>","company":{"companyType":"Public/Established","name":"MedMen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"San Jose, CA","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/medmen/hospitality-lead/3a0070e776edda0facfb64dc9437e82f","title":"Hospitality Lead","category":"Retail","hash":"3a0070e776edda0facfb64dc9437e82f","postingUrl":"https://www.indeed.com/job/hospitality-lead-34c60ceac0f24ba2"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>WHO WE ARE</p><p>Northern Helm is charting a new course. Our goal is to normalize the cannabis retail experience: browsing and purchasing cannabis products should feel no different than any other shopping experience. We recognize that cannabis may be new to a lot of people, so our stores are beautiful and uncomplicated, designed to engage – not overwhelm – our guests.</p><p>WHY THIS ROLE IS IMPORTANT</p><p>Cannabis Guides at Northern Helm Bowmanville are more than just your local cannabis experts. With a true passion for the plant, our Guides know how to share their knowledge with our guests. But what sets them apart is their ability to create a truly unique guest experience. Our Cannabis Guides build loyalty through authentic guest relationships, appropriately determining what products are right for each customer. A deep understanding of recreational cannabis products helps them to drive sales through education and awareness. Our Cannabis Guides demonstrate high levels of integrity and initiative, owning new challenges that pop up on a daily basis. They are always trying to better themselves, seeking out new product information, knowledge and feedback. And they do all this while being kind, genuine and responsible individuals. Cannabis Guides at Northern Helm Bowmanville don’t see the store as just another dispensary – they see it as a way to improve lives through sustainable access to cannabis.</p><p>RESPONSIBILITIES</p><ul><li>Create positive guest experiences by building loyalty and carefully considering each guest’s unique needs</li></ul><ul><li>Display a strong foundation of cannabis knowledge, while showing initiative to create compelling yet convenient cannabis shopping experiences</li></ul><ul><li>Consistently look for areas to make improvements to operations and business results</li></ul><ul><li>Drive sales by educating guests on cannabis products and accessories</li></ul><ul><li>Successfully achieve sales targets and other key business metrics</li></ul><ul><li>Support with completing all tasks and duties as assigned</li></ul><ul><li>Adhere to all company training, operational standards and procedures</li></ul><ul><li>Ensure compliance with all company policies and programs</li></ul><ul><li>Adhere to all federal, provincial and municipal legislative requirements of cannabis retailers</li></ul><ul><li>Complete tasks as assigned by Managers</li></ul><ul><li>Other duties as assigned</li></ul><p>QUALIFICATIONS</p><ul><li>1-3 years experience in customer service with a preference for retail</li></ul><ul><li>Proven ability to deliver positive guest experiences and develop customer loyalty</li></ul><ul><li>Ability to handle multiple priorities in a fast-paced environment</li></ul><ul><li>Strong verbal and written communication with excellent organizational skills</li></ul><ul><li>Basic knowledge of the cannabis plant, recreational product offerings and safe consumption methods</li></ul><ul><li>True passion for cannabis products and education</li></ul><ul><li>Open to feedback and eager to improve</li></ul><ul><li>Responsible, reliable, and guest-oriented</li></ul><p>REQUIREMENTS</p><ul><li>Minimum age 19 years old</li></ul><ul><li>Able to lift boxes 5-35 lbs</li></ul><ul><li>Must be willing to work shifts scheduled by company and comfortable with ever changing duties</li></ul><ul><li>The successful candidate will be required to complete a criminal background check and CannSell certification</li></ul><p>HOW TO APPLY</p><p>Please send brief cover letter and resume.</p><p><b>We are grateful for the interest in this role from all candidates, however, we will be contacting only those that best fit the requirements.</b></p><p>Part-time hours: 15-30 per week</p><p>Expected start date: 2021-10-23</p><p>Job Type: Part-time</p><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />All customers and staff wear masks, surfaces are routinely sanitized, curb side pick up is available.</p><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Licence/Certification:</p><ul><li>CannSell Certificate (required)</li><li>Current Police Check (required)</li></ul><p>Shift availability:</p><ul><li>Day Shift (required)</li><li>Night Shift (required)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Northern Helm Cannabis Bowmanville","logoUrl":"/logos/northern-helm-ed892d601ff7eaf3d7cfa68644e6b480.jpeg"},"location":{"country":"Canada","address":"Bowmanville, ON","city":"Bowmanville","stateProvince":"ON"},"frontendLink":"/job-posting/northern-helm-cannabis-bowmanville/cannabis-guide/fe8899db568fe630051b3175a73c80cb","title":"Cannabis Guide","category":"Retail","hash":"fe8899db568fe630051b3175a73c80cb","postingUrl":"https://ca.indeed.com/job/cannabis-guide-fa5a2685a700033b"},{"employmentType":"Part-time","function":["Retail"],"postedOn":"2 days ago","description":"<div><p>At The Pottery, our team members are the face of our store, providing exceptional customer service, unwavering integrity, and pride in the services we offer.</p><p>We are seeking a Team Lead who is passionate about providing exemplary customer service.</p><p>Going above and beyond is what we do every chance we get, every single day. We offer a competitive wage, ongoing education and opportunities for advancement.</p><p><i>This position requires the flexibility to work weekends, and holidays.</i></p><p><b>What You Will Do: </b></p><p>Our Team Leads provide best in class customer engagement and drive sales.</p><p>You will be an important influence in driving the store’s profitability by guiding our team members in delivering a positive and friendly experience by engaging our customers through thoughtful conversation and exceptional service.</p><p>As Team Lead, you will adhere to and enforce all compliance regulations governing the purchasing and selling of Cannabis and Non-Cannabis product and oversee all facets of policy and procedures and operational administrative duties in relation to the store.</p><p>Our Team Leads model the way by leading and inspiring the team. They train and develop the team in core competencies of service and product knowledge.</p><p>You will assume the role of peer mentor in-store with regards to talent development and employee mentorship.</p><p><b>Additional Responsibilities: </b></p><ul><li>Partner with store leadership to educate and communicate hourly and daily goals to drive sales.</li><li>Support the development of team members with an aptitude or interest in store leadership to ensure bench strength and succession planning.</li><li>Participate in daily department and store meetings and communicate store and company information and directives to the team.</li><li>Train in Loss Prevention awareness and oversee the adherence to Loss Prevention practices.</li><li>Collaborate with General Manager and Store Leadership to enhance the store environment and efficiently execute all inventory and merchandising tasks; ensure fast and efficient flow of merchandise to the sales floor.</li><li>Upholds excellent customer service and a service-orientated culture.</li><li>Ensure compliance with all BCC, State and City regulations.</li></ul><ul><li>Ensure compliance with company emergency and safety procedures to protect employees and customers from accidents and incidents.</li><li>Duties, responsibilities, and activities may change at any time, with or without notice.</li></ul><p><b>Qualifications Include: </b></p><ul><li>Must have a minimum of 2-years’ experience in Management in a retail environment.</li><li>B.A. preferred, but experience is paramount.</li><li>Must pass a federal background check via Live Scan.</li><li>Must be 21+ years old.</li><li>Experience working in a highly regulated businesses is desirable.</li><li>Ability to exhibit consistent professional communication, follow through and problem-solving skills while maintaining a global view of Store operations; use sound judgment when making decisions.</li><li>Willingness to grow as a Lead by going beyond assigned department tasks to take on additional responsibilities.</li><li>Exhibits strong leadership skills amongst peers and have confidence communicating at the store level.</li><li>Previous retail experience preferred.</li><li>Previous Cannabis experience preferred.</li><li>This position regularly requires working mornings, nights, weekends, and holidays.</li></ul><p><b>Travel: </b></p><ul><li>This position may require you to travel to corporate offices as well as other store locations for training, learning and development.</li></ul><p><b>AAP/EEO Statement: </b></p><p>Farmacy Santa Ana/Glass House Group provides equal employment opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.</p><p>Job Type: Part-time</p><p>Schedule:</p><ul><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>Retail: 1 year (Preferred)</li><li>Customer service: 1 year (Preferred)</li></ul><p>Application Question:</p><ul><li>How many years of Lead experience do you have?</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"GH Brands, Inc."},"location":{"country":"United States","address":"Los Angeles, CA 90019","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/gh-brands-inc/retail-team-lead/8bf16651b8e2f54bbe052515c4804b4c","title":"Retail Team Lead","category":"Agriculture & Farming","hash":"8bf16651b8e2f54bbe052515c4804b4c","postingUrl":"https://www.indeed.com/job/retail-team-lead-abb1184d37334f58"},{"salaries":[{"salaryStart":"$30k","salaryEnd":"$67k","currency":"US","source":"Glassdoor","position":"Dispatcher","type":"per year","url":"https://www.glassdoor.com/Salaries/oakland-dispatcher-salary-SRCH_IL.0,7_IC1147380_KO8,18.htm"},{"salaryStart":"$40k","salaryEnd":"$73k","currency":"US","source":"Salary.com","position":"Dispatcher","type":"per year","url":"https://www.salary.com/research/salary/benchmark/dispatcher-salary/oakland-ca"},{"salaryStart":"$29k","salaryEnd":"$38k","currency":"US","source":"ZipRecruiter","position":"911 Dispatcher","type":"per year","url":"https://www.ziprecruiter.com/Salaries/911-Dispatcher-Salary-in-Oakland,CA"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>INSIDE SALES / DISPATCHER</p><p><b>Job Description</b></p><p>DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Support Representative to join our growing team of dedicated cannabis enthusiasts!</p><p>The ideal candidate is a self-starter willing to work independently and in a team setting to reach sales goals and nurture customer relationships.</p><p>A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in the Oakland or surrounding areas.</p><p>• MUST BE AT LEAST 21 YEARS OLD</p><p>• Customer service is what separates the best from the rest.</p><p>• Upward mobility opportunity for exemplary employees.</p><p><b>Responsibilities</b></p><p>• Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.</p><p>• Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.</p><p>• Answering all review's on weedmaps, and updating daily call logs from our different advertising platforms</p><p>• Cultivates customer relationships and manage account needs on an individual basis</p><p>• Maintains accurate records of all new and existing clients.</p><p>• Assists the company in helping develop and execute long-term goals.</p><p>• Keeping up with the cannabis industry and spread brand awareness and prospect for new clients</p><p><b>Requirements</b></p><p>• Must type at least 45WPM</p><p>• Minimum two years experience in sales and or customer service.</p><p>• Strong understanding of customer service needs.</p><p>• Great organization skills, in office and digitally.</p><p>• Ability to set and execute goals promptly.</p><p>• Understanding of sales and performance metrics.</p><p>• Strong work ethic and ability to work unsupervised.</p><p>• Excellent verbal and written communication skills with clients and coworkers.</p><p>• Problem-solving &amp; negotiation skills.</p><p>• Positive attitude with the desire to be part of an exciting expanding company.</p><p>Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMD Team, to the email on this posting.</p><p>Job Types : Full-time, Part-time</p><p>Salary : $16.00 / hour</p><p>Job Types : Full-time, Part-time</p><p>Medical, Dental and Vision Benefits Package</p><p>Employee Discount on products</p><p>DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)</p><p><b>As part of your job application and the Company's evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category :</b></p><p>Category : Personal Identifiers</p><p>Examples : Name, alias, postal or mailing address, email address, telephone number, social security number, driver's license or state identification card number, passport number.</p><p>Category : Pre-Hire Information</p><p>Examples : Job application, resume, background check results, job interview notes, and candidate evaluation records</p><p>Business Purpose : Same as above</p><p>Category : Employment History</p><p>Examples : Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations</p><p>Business Purpose : Same as above</p><p>Job Type : Full-time</p><p><b>Additional Information :</b></p><p>Remote Job : No</p><p>Employment type : Part-time</p><p>Last updated : 2021-10-21</p></div>","company":{"name":"DeliverMD"},"location":{"country":"United States","address":"Oakland, CA, USA","city":"Oakland","stateProvince":"CA"},"frontendLink":"/job-posting/delivermd/dispatcher/f0e27677d89c91dc5a36f2ac315034b8","title":"Dispatcher","category":"Information Technology & Services","hash":"f0e27677d89c91dc5a36f2ac315034b8","postingUrl":"https://www.talent.com/view?id=2cc83b99ca","salary":"$30k - $67k"},{"salaries":[{"salaryStart":"$31k","salaryEnd":"$47k","currency":"US","source":"Salary.com","position":"Budtender","type":"per year","url":"https://www.salary.com/research/salary/posting/budtender-salary/wa"},{"salaryStart":"$24k","salaryEnd":"$41k","currency":"US","source":"Glassdoor","position":"Budtender","type":"per year","url":"https://www.glassdoor.com/Salaries/portland-budtender-salary-SRCH_IL.0,8_IM700_KO9,18.htm"}],"employmentType":"Full-time","function":["Retail"],"postedOn":"7 days ago","description":"<div><p>Quick Apply Full-time 4 hours ago Full Job Description Cookies Retail Job Description: Lead Budtender Last Update: July 1, 2020 Reports to: GM and Hospitality Co-Manager Developed by: David Chiovetti Purpose Cookies Retail is a preferred global retail partner of Cookies that will be opening and operating store across the US and beyond. The Lead Budtender is responsible for leading the Budtender team in partnership with the Hospitality CO-Manager and General Manager (GM). Directly execute Cookies world class customer experience with the Budtenders through supporting clear goals, comprehensive product knowledge, maintaining high visual presentation standards and driving repeat business through the Cookies loyalty program. Ultimate goal is to deliver the Cookies customer experience to each and every customer and patient. Core Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Execute Cookies world class customer experience. Provide a friendly and warm welcome to all customers. Execute Cookies customer first culture through thoughtful communication, comprehensive product knowledge and maintaining high visual presentation standards. Drive repeat business through local grass roots networking and our loyalty program. Support associate onboarding programs, training modules, ongoing leadership development. Continuously measure and follow up with all managers and employees on Cookies customer experience and customer first culture by using appropriate tools such as online reviews, customer satisfaction surveys and key KPI's. Work closely with GM and other CO-Managers to set clear sales volume and KPI goals. With the GM and Managers to review and analyze KPI's and apply knowledge/learnings to drive sales volume. Help store team to implement all aspects of Visual Presentation including basic store standards, floor sets, ongoing merchandising and product launches. Partner with GM and Hospitality CO-Manager on community outreach, press and in-store events. Qualifications: Required: Passion for and knowledgeable about Cannabis Passion for Cookies Culture Minimum 2 years' experience supervising training, quality and customer service in retail. Microsoft Office skills in Word, Excel and Outlook. Preferred: Store Management Experience Competencies: Thorough understanding of the Cannabis industry Positive attitude Strong communication skills Leadership and delegation Coach, motivate and develop Decision making and problem solving Conflict resolution Teamwork Performance management and execution Supervisory Responsibility: This person is directly responsible for managing the Budtender team. Work Environment: This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position regularly requires long hours and frequent weekend work. Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds. Position Type and Expected Hours of Work: This is a full-time position. This position regularly requires long hours and frequent weekend work. Travel: This position may require travel. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Quick Apply</p></div>","company":{"companyType":"Private/Established","name":"Cookies Retail"},"location":{"country":"United States","address":"Tacoma, WA, USA","city":"Tacoma","stateProvince":"WA"},"frontendLink":"/job-posting/cookies-retail/lead-budtender/cf5cc76d52a6d22bb3d08924fa039ced","title":"Lead Budtender","category":"Agriculture & Farming","hash":"cf5cc76d52a6d22bb3d08924fa039ced","postingUrl":"https://tacoma-wa.geebo.com/jobs-online/view/id/958548282-lead-budtender-/","salary":"$31k - $47k"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$42k","currency":"US","source":"ZipRecruiter","position":"Lead Concierge","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Lead-Concierge-Salary-in-Chicago,IL"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>Our Story</p><p>MedMen is North America's leading cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York.</p><p>MedMen offers a robust selection of high-quality products, including MedMen-owned brands (statemade), LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up.</p><p>MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen and The MedMen Foundation at</p><p><b>Job Summary</b></p><p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs.</p><p>This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p><p>Essential Functions</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>• Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</p><p>• Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.</p><p>• Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</p><p>• Assist store leaders with executing business initiatives in an effective and efficient manner</p><p>• Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</p><p>• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</p><p><b>(Note:</b></p><p>The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities.</p><p>Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p><p><b>Basic Qualifications</b></p><p>• Minimum 21 years of age</p><p>• Minimum 3 years leadership experience with customer service in retail.</p><p>• Demonstrated ability to achieve individual selling goals and metrics.</p><p><b>Preferred Qualifications</b></p><p>• Associate degree.</p><p>• Sales experience.</p><p>• Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</p><p>• Dispensary-related experience a plus.</p><p>• Must be able to provide exemplary customer service and represent the business with pride.</p><p>• Creative, smart, and driven, an innovator who is business minded</p><p>• Communication Proficiency</p><p>• Confident and acts with the upmost integrity</p><p>• Highly flexible with the ability to adapt to different situations</p><p>• Personal Effectiveness/Credibility</p><p>• Provide exceptional knowledge</p><p>• HR Expertise</p><p>• Global &amp; Cultural Awareness</p><p>Supervisory Responsibility</p><p>This person is directly responsible for leading the Hospitality team.</p><p>Working Conditions</p><p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p><p><b>Physical Requirements</b></p><p>While performing the duties of this job, the employee is regularly required to talk and hear.</p><p>This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p><p>Travel Requirements</p><p>This position may require travel.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</p><p>Duties, responsibilities and activities may change at any time with or without notice.</p><p>Med</p><p><b>Men Is An Equal Opportunity Employer:</b></p><p>We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws</p></div>","company":{"website":"medmen.com","companyType":"Public/Established","name":"Medmen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"Oak Park, IL, USA","city":"Oak Park","stateProvince":"IL"},"frontendLink":"/job-posting/medmen/hospitality-lead/381da92fbd99c8c31a3ef5ebc6cb5b23","title":"Hospitality Lead","category":"Retail","hash":"381da92fbd99c8c31a3ef5ebc6cb5b23","postingUrl":"https://us.bebee.com/job/20211021-3c2b307ce86845daf620e9998089fed7","salary":"$28k - $42k"},{"salaries":[{"salaryStart":"$66k","salaryEnd":"$120k","currency":"US","source":"Glassdoor","position":"Technical Support Engineer","type":"per year","url":"https://www.glassdoor.com/Salaries/san-francisco-technical-support-engineer-salary-SRCH_IL.0,13_IM759_KO14,40.htm"},{"salaryStart":"$59k","salaryEnd":"$100k","currency":"US","source":"Payscale","position":"Technical Support Engineer","type":"per year","url":"https://www.payscale.com/research/US/Job=Technical_Support_Engineer/Salary/f1607e56/San-Francisco-CA"},{"salaryStart":"$71k","salaryEnd":"$110k","currency":"US","source":"ERI Economic Research Institute","position":"Technical Support Engineer","type":"per year","url":"https://www.erieri.com/salary/job/technical-support-engineer/united-states/california/san-francisco"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p><b>Job Description</b></p><p><b>The Opportunity</b></p><p>We are seeking a Support engineer to join our team. This person will be responsible for troubleshooting and resolving our customer issues, and working closely with our Customer Success manager to ensure customer solutions are successful. This person will be hugely influential in both customer success and technical strategy. Because we are revolutionizing an emerging market, we need someone who is a creative &amp; resourceful problem solver, ready to roll up their sleeves and excited about building an organization and technology.</p><p><b>You will:</b></p><p>• Lead technical relationship for customer accounts- work directly with customer integrations and support issues</p><p>• Debug data pipelines and applications- identify root cause of problems, work with technology team to ensure successful solution</p><p>• Identify product gaps and feature requests and recommend solutions and prioritization</p><p>• Collaborate cross functionally with Customer and Technology teams on projects and customer problems</p><p>• Execute customer Integrations with their data platform</p><p>• Create systems for reporting on customer health and usage and expand internal tool</p><p><b>You’ll be setup for success if you have:</b></p><p>• 5+ years experience supporting customers, facilitating solutions using R/Shiny, C++, C#</p><p>• Proven experience using your listening and problem solving to evaluate and determine essential customer requirements</p><p>• You have experience administering software in production environments, including Linux system admin, docker containerization, Kubernetes and Slurm</p><p>• Expert-level understanding of the life-cycle stages for digital products, and deep experience supporting external users of an analytics platform built with R/Shiny and deployed using RStudio Enterprise Products</p><p>• You have expertise with data architecture, data pipeline execution, database management</p><p>• You are a strong project manager- you have experience managing multiple projects, customers priorities and internal priorities simultaneously</p><p>• You have strong negotiation skills and are able to influence customers to use solutions, even if it is not the solution they are requesting</p><p>• You have excellent people skills and communication- you strive for continued improvement</p><p>• Unwavering curiosity and eagerness to learn</p><p>• Familiarity with Cannabis technology is a plus</p><p><b>Benefits</b></p><p><b>We pride ourselves on having a people-first benefits package:</b></p><p>• 401k that gives 3% of your base compensation into a fund each month</p><p>• Comprehensive healthcare, dental and vision benefits</p><p>• Complimentary access to concierge in person and virtual healthcare services through our partner providers</p><p>Company Description</p><p>HempStaff is the industry leader in hemp and cannabis industry recruiting and dispensary training. We are your hemp and cannabis industry headhunters, as we specialize in finding management level employees, such as Master Growers, Extractors or Dispensary Managers, even if we have to relocate them from a different state. We are also there for the inexperienced candidate, with dispensary agent training and certification, that can help them find medical marijuana jobs. For more info check out our website www.hempstaff.com and our job board www.cannabisemployment.com</p></div>","company":{"companyType":"Private/Growth","name":"HempStaff, LLC","logoUrl":"/logos/hempstaff-053c4282785c853335ef27c17a125133.jpeg"},"location":{"country":"United States","address":"San Francisco, CA, USA","city":"San Francisco","stateProvince":"CA"},"frontendLink":"/job-posting/hempstaff-llc/technical-support-engineer/6b3a34d4aa8f6404b2d543028554873b","title":"Technical Support Engineer","category":"Professional, Scientific, and Technical Services","hash":"6b3a34d4aa8f6404b2d543028554873b","postingUrl":"https://www.ziprecruiter.com/c/HempStaff,-LLC/Job/Technical-Support-Engineer/-in-San-Francisco,CA?jid=c5da52387d2559d2","salary":"$66k - $120k"},{"salaries":[{"salaryStart":"$24k","salaryEnd":"$86k","currency":"US","source":"ZipRecruiter","position":"Cannabis Retail","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Cannabis-Retail-Salary-in-Tucson,AZ"}],"employmentType":"Full-time","function":["Retail"],"postedOn":"3 days ago","description":"<div><p>Job Description &amp; Summary</p><p><b>Our Retail Associates wear many hats – and for good reason! Few people enjoy doing the same repetitive task over and over, so we enable you to train and learn each job in the store, strengthening your contribution to the team and providing you with exceptional retail training! Our Retail Associates perform all of the following:</b></p><p>Concierge</p><p>Aside from Security, this is the first face you should see during your visit. The Concierge is responsible for not just being a warm greeting but also a customer advocate, answering questions when able; a safety coordinator, ensuring guest limits are enforced; and help desk, assisting visitors, vendors, and employees alike.</p><p>Cashier</p><p>Do you like money? So do our customers! You must possess exceptional math and reasoning skills to ensure charges or correct and proper change is given in return. Other job duties include greeting customers, coordinating complaints, and maintaining store cleanliness.</p><p>Order Assembly</p><p>Let’s face it, not much can beat being in air-conditioned room filled floor to ceiling the world’s most delicious smelling product. This is your opportunity to learn the Bloom Dispensaries catalogue backwards and forwards as customers order everything we have to offer. Your job is to pack it perfectly and professionally, so they come back for more!</p><p>Customer Consultant</p><p>Being a Customer Consultant is why so many of us got into this business in the first place and it is our team member training program “Valhalla”. Once you have mastered the art of the greeting, performed flawless transactions, and packed perfect product, you will have the unique opportunity to share what you have learned with each visitor based on their needs – from flower to concentrates, from tinctures to salves, YOU are the subject matter expert ready to assist any customer and answer any question.</p><p>Essential Functions</p><p>A brief list of what you can expect to do on a typical shift. Remember to remain flexible and available to serve.</p><p>Concierge</p><p>o Greet all customers and vendors as they walk in, checking in customers as appropriate.</p><p>o Answer phones, taking and relaying accurate messages in a timely manner.</p><p>o Monitor staff and customer access/movement in and out of store, maintaining security awareness.</p><p>o Provide administrative and clerical support.</p><p>o Keep reception area organized and clean, including disinfecting and sanitizing high traffic areas and surfaces.</p><p>o Maintain friendly interactions with customers as they wait.</p><p>Cashier</p><p>o Handle customer transactions, order processing, and cash handling pleasantly, but also quickly and accurately.</p><p>o Operate the cash register and maintain an accurate balance, reconciling at the end of shift.</p><p>o Greet customers and handle any complaints swiftly, escalating to management only when necessary.</p><p>o Maintain inventory awareness, informing management of low quantity, and assisting in completing counts.</p><p>o Advise all customers regarding sale items, promotions, and other news.</p><p>o Correctly and accurately enter all transactions at point-of-sale site, LeafLogix</p><p>Order Assembly</p><p>o Fulfill all orders with 100% accuracy.</p><p>o Inform management of low inventory and assisting in completing inventory counts.</p><p>o During periods of low traffic or activity, perform any of the other Retail Associate Job Responsibilities.</p><p>Patient Consultant</p><p>o Inform customers of the many benefits of cannabis and the varying strains and how to best utilize for their needs.</p><p>o Greet and provide customers with knowledge on every product we carry.</p><p>o During periods of low traffic or activity, perform any of the other Retail Associate Job Responsibilities.</p><p>Knowledge, Skills, Abilities Desired</p><p>o Professional attitude and appearance with a personal touch.</p><p>o Maintain an energetic, friendly, sincere persona.</p><p>o Sound judgment skills with an emphasis on discretion.</p><p>o Solid written and verbal communication skills. Must be able to read and write English.</p><p>o Strong ability to perform basic math including addition, subtraction, multiplication, and division.</p><p>o Robust experience in using applications like Microsoft Office: Word, Excel or Google Docs, Sheets.</p><p>o Customer service focused, servant-based professional.</p><p>o Resourcefulness, using every tool available to you.</p><p>o Proactive, finding solutions to problems before they arise.</p><p>o Able to prioritize responsibilities and a strong sense of urgency.</p><p>o Documented in-depth experience with our product.</p><p>Qualifications Desired</p><p>o High School Diploma or GED required.</p><p>o 1+ year of experience with Front Desk/Reception/Concierge responsibilities recommended.</p><p>o 1+ year of experience handling a cash register or other financial responsibility.</p><p>o 3+ years or retail experience is highly recommended – priority will be given to candidates with proven retail experience.</p><p>o LeafLogix experience helpful but not mandatory.</p><p>o Must be able to lift with assistance up to 100 pounds, with/without assistance 50 pounds.</p><p>o Must be able to stand for prolonged periods of time on a regular basis.</p><p>o Schedule that is either flexible or dependable.</p><p>o Must be at least 21-years old per Arizona law.</p><p>o Must possess a valid, unexpired Arizona Facility Agent (FA) Card or must have applied by employee’s first day.</p><p>Job Type: Full-time</p><p><b>Benefits:</b></p><p>• Dental insurance</p><p>• Employee discount</p><p>• Health insurance</p><p>• Referral program</p><p>• Vision insurance</p><p><b>Schedule:</b></p><p>• 8 hour shift</p><p>• Day shift</p><p>• Holidays</p><p>• Monday to Friday</p><p>• Night shift</p><p>• Weekend availability</p><p><b>Supplemental Pay:</b></p><p>• Bonus pay</p><p>• Tips</p><p><b>Ability to commute/relocate:</b></p><p>• Phoenix, AZ 85034: Reliably commute or planning to relocate before starting work (Required)</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>Experience:</b></p><p>• Customer Service: 1 year (Required)</p><p><b>Shift availability:</b></p><p>• Day Shift (Preferred)</p><p>• Night Shift (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Bloom","logoUrl":"/logos/bloom-33a25a3662bbd6eb841bb95562eb4c72.jpeg"},"location":{"country":"United States","address":"Phoenix, AZ, USA","city":"Phoenix","stateProvince":"AZ"},"frontendLink":"/job-posting/bloom/cannabis-retail-associate/9e5dcac8c92d6dfda112e035df4f1792","title":"Cannabis Retail Associate","category":"Media & Communications","hash":"9e5dcac8c92d6dfda112e035df4f1792","postingUrl":"https://www.hubkin.com/job/137703965392282310/cannabis-retail-associate","salary":"$24k - $86k"},{"employmentType":"Full-time","function":["Retail"],"postedOn":"5 days ago","description":"<div><p>Higher Leaf and Green-Theory are two recreational marijuana store brands operated by Molly's Market LLC. We have a total of 75 employees across 4 stores serving the Eastside in Bellevue and Kirkland. We are seeking a Budtender/Customer Educator for immediate hire.</p><p>Previous experience Budtending is not required, however, a strong knowledge of marijuana products is a plus We are heavily focused on customer service, so past experience working in retail is required.</p><p>DUTIES AND ACCOUNTABILITIES-CUSTOMER EDUCATOR</p><p>Customer Educators assist customers and are accountable for knowing relevant laws, and company policies and procedures.</p><p>Educate customers about marijuana products</p><p>Sell marijuana and marijuana-related products</p><p>Process sales</p><p>Maintain knowledge of each product that is for sale</p><p>Follow proper inventory and cash handling procedures</p><p>Maintain knowledge of State and Federal Laws that are pertinent to your and ensure that the company stays compliant with state regulations.</p><p>Accurately use the POS system &amp; Greenbits</p><p>Follow all security and emergency procedures</p><p>Assist other staff members as required</p><p>Clean and general upkeep of the store</p><p><b>SCHEDULING REQUIREMENTS</b></p><p>We are looking for employees who can be flexibly scheduled depending on business volume and are available days, evenings, weekdays, and weekends.</p><p>Work hours TBD and may vary between 9AM and 11PM.</p><p>Full-time positions available (32+ hours per week).</p><p><b>OTHER REQUIREMENTS</b></p><p>Must be 21 years of age or older to work in the store.</p><p>Must have reliable transportation to get you to and from work on time.</p><p>May not personally consume marijuana products during any times that would overlap with a scheduled shift.</p><p>Must pass background check (NO felony convictions of any kind per state laws), drug screening (excluding marijuana), and reference checks.</p><p>DESIRED QUALITIES and EXPERIENCE</p><p>2+ years of experience working in retail / customer service</p><p>Has an interest in and keen joy for marijuana products</p><p>Operated with integrity</p><p>Takes pride in his/her work</p><p>Prefer hiring employees who live in Kirkland or nearby</p><p>Loves being of service</p><p>Exceptional customer service and interpersonal skills</p><p>Outstanding written and verbal communication skills</p><p>Proficient in problem solving, organizational and analytic skills</p><p>Keep a calm head when dealing with customer concerns</p><p>Embrace working a flexible schedule</p><p>Ability to speak and write English clearly and correctly</p><p>Ability to perform tasks that may require prolonged standing, sitting, walking, and kneeling</p><p>2-3 years experience working in a retail environment</p><p>Familiarity with marijuana products</p><p><b>TECHNOLOGY REQUIREMENTS</b></p><p>Cell Phone or reliably checked landline. Smartphone is recommended for ease of access to our work scheduling system and other apps.</p><p>Must be able to use a POS (point-of-sale) system and other computerized technology systems</p><p>Must maintain an active email account and voicemail and check messages reguarly.</p><p>COMPENSATION &amp; BENEFITS</p><p>Our positions have competitive pay</p><p>Health (medical and dental) benefits available on the first of the month following 60-days of employment.</p><p>12 days of PTO (Vacation &amp; Sick Time) offered per year</p><p>General discounts on marijuana products</p><p>Training available</p></div>","company":{"companyType":"Private/Established","name":"Higher Leaf & Green Theory","logoUrl":"/logos/higher-leaf-green-theory-6aeb3231fdd7968d79f6a7efa71367e7.png"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/higher-leaf-and-green-theory/budtender-customer-educator/edfa28f816e5422113d259fbd06163c3","title":"Budtender / Customer Educator","category":"Retail","hash":"edfa28f816e5422113d259fbd06163c3","postingUrl":"https://us.bebee.com/job/20211020-1a2ba1b6b9a205b47689d47bb4f736e0"},{"function":["Retail"],"postedOn":"2 days ago","description":"<div><div><h2><b>COMPANY OVERVIEW</b></h2><p>Recently named one of <i>Entrepreneur</i> magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (\"CPG\") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><h2><b>MISSION STATEMENT</b></h2><p>At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b><br />As a member of Sunnyside's Retail Merchandising team, your mission will be to create value for our New York and Massachusetts stores by having the right product in the right place at the right time. You will work collaboratively with our Planners, Regional Directors, Retail Managers, and the cannabis industry's best companies and have access to leading-edge Business Intelligence tools which inform your data-driven decision making on the best products for Sunnyside.</p><p><b>CORE JOB DUTIES</b></p><ul><li>Manage day-to-day purchasing activities by monitoring levels of product and proactively purchasing to ensure dispensaries are adequately stocked with the number of appropriate and applicable SKUs</li><li>Develops &amp; maintains strong working relationships with 3rd party cultivators and manufacturers to purchase cannabis products for our Pennsylvania &amp; Ohio dispensaries. Known for being responsive, friendly, and always seeking mutual value.</li><li>Analyzes data from multiple sources to identify the best-selling brands and strains/flavors, informing the localized Inventory purchase plan by dispensary</li><li>Maintains a promotional calendar, including when to run store-specific markdowns on slow-moving, over-stocked, or aged products</li><li>Maintains a purchase and delivery schedule for both Cresco and 3rd party, ensuring our dispensaries are always stocked with appropriate days of supply.</li><li>Work with Finance and Procurement to ensure PO's are submitted and payments are timely.</li><li>Collaborate with cross-functional teams to ensure Sunnyside inventory strategy is in best service of both retail and wholesale needs</li><li>Awareness of industry trends and new manufacturers, so you're able to identify the best new products to bring into Sunnyside. Educate Retail Dispensary Managers on new products.</li><li>Collaborates with Pricing &amp; Promotions Team to complete costing and ROI analysis to design promotions with 3rd-party vendors, enabling win-win for Cresco &amp; partner</li><li>Works closely with Planners to ensure compliance with governing &amp; regulatory bodies, such as managing inventory allocation caps.</li></ul><p><b> </b><b>REQUIRED EXPERIENCE, EDUCATION AND SKILLS</b></p><ul><li>3+ years of retail buying, merchandising, planning, or related experience</li><li>Understanding of procurement, logistics, and inventory management practices</li><li>Strong analytical skills and experience making fact-based decisions with data</li><li>Strong data skills within Excel. Tableau or Power BI experience a plus</li><li>Ability to stay organized, multi-task and operate in a pressured, fast-paced environment</li><li>Strong cannabis product knowledge preferred, plus a proactive willingness to learn more about the industry as it grows and evolves</li><li>Must be comfortable developing a strong understanding of and complying with all cannabis laws, rules and regulations</li></ul><p><b>ADDITIONAL REQUIREMENTS</b></p><ul><li>Must be 21 years of age or older to apply</li><li>Must comply with all legal or company regulations for working in the industry</li></ul><p><i>Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</i></p></div></div>","company":{"companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"New York, NY","stateProvince":"NY"},"frontendLink":"/job-posting/cresco-labs/retail-buyer-new-york-massachusetts/3bc686c449e356329ddaaea6226559b7","title":"Retail Buyer - New York/Massachusetts","category":"Manufacturing","hash":"3bc686c449e356329ddaaea6226559b7","postingUrl":"https://www.indeed.com/job/retail-buyer-new-yorkmassachusetts-1d67323d6589f34f"},{"employmentType":"Full-time","function":["Administration"],"postedOn":"4 days ago","description":"<div><p>We are looking for a competent Office Assistant to help with the organization and running of the daily administrative, financial, and sales operations of the company. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.</p><p><b>Responsibilities</b></p><ul><li>Organize office and assist associates in ways that optimize procedures</li><li>Sort and distribute communications in a timely manner</li><li>Create and update records ensuring accuracy and validity of information</li><li>Schedule and plan meetings and appointments as necessary</li><li>Monitor level of supplies and handle shortages</li><li>Resolve business operational issues and respond to requests or issues</li><li>Coordinate with other departments to ensure compliance with established policies</li><li>Maintain trusting relationships with suppliers, customers and colleagues</li><li>Perform other job-related duties as assigned</li></ul><p><b>Skills</b></p><ul><li>0-3 years of experience working in a similar role</li><li>Proven experience as a back-office assistant or in another relevant administrative role</li><li>Knowledge of “back-office” computer systems (ERP software) is a plus</li><li>Knowledge of generally accepted accounting principles and general accounting structure, policies and procedures a plus</li><li>Working knowledge of office equipment</li><li>Excellent organizational and time management skills</li><li>Analytical abilities and aptitude in problem-solving</li><li>Excellent written and verbal communication skills</li><li>Proficiency in MS Office</li></ul><p>Job Type: Full-time</p><p>Pay: $13.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>Overtime</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Cannabis Retail Product Company"},"location":{"country":"United States","address":"Portland, TN 37148","city":"Portland","stateProvince":"TN"},"frontendLink":"/job-posting/cannabis-retail-product-company/office-assistant/59e8bbb46542a1519f3934f53a6c4e09","title":"Office Assistant","category":"Retail","hash":"59e8bbb46542a1519f3934f53a6c4e09","postingUrl":"https://www.indeed.com/job/office-assistant-d6b5bfdaf075d3b0"},{"employmentType":"Full-time","function":["Retail","Sales"],"postedOn":"3 days ago","description":"<div><p>Hiring Location is 3466 Dundas W, York Region of Toronto - Please only apply if you are able to work in our Dundas St location. Must have valid G Class License</p><p>The Budtender at Budders Cannabis will be primarily responsible for creating meaningful interactions with customers. The ideal candidate is passionate about both cannabis and customer service. We are hyper focused on customer experience and we are relying on our Budtenders to provide valuable insight to consumers in an efficient manner.</p><p>We believe our staff to be our greatest resources and therefore play a key role within our organization. As a Budtender at Budders, you should be exceptional at creating lasting customer experiences and creating community by developing organic relationships with our customers. Our ideal candidates are insightful, genuinely curious good people that ensure Budders Cannabis success by sharing cannabis wisdom and exceeding achieving sales goals.</p><p>The ideal candidate is someone who seeks out information naturally. You understand customer service and ask great questions to uncover customer intentions in order to provide a personalized shopping experience. You demonstrate high levels of integrity and personal responsibility. We are relying on you to leave a lasting impression on our customers.</p><p><i>Responsibilities</i></p><ul><li>Create lasting impressions and experiences for Budders Cannabis customers by building organic relationships and appropriately qualifying customer needs</li><li>Successfully drive sales by educating consumers on cannabis</li><li>Demonstrate a high level of cannabis knowledge and curate experiences that go above and beyond expectations</li><li>Successfully achieve sales goals and business metrics</li><li>Seek opportunities to contribute to and improve business results on a daily basis</li><li>Support with inventory management and practice proper section ownership to ensure customers have access to the right stock to drive sales</li><li>Support with completing all tasks and duties within the store architecture, as assigned</li><li>Adhere to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)</li><li>Ensure you are aware of all company communication, rollouts, directives and procedures</li><li>Abide by all company policies and programs, ensuring compliance</li><li>Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation</li><li>Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leaders</li></ul><p><i>Qualifications</i></p><ul><li>Minimum 1-3 years customer service experience, retail is preferred</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results</li><li>Ability to manage competing priorities in a fast-paced environment</li><li>Strong verbal and written communication skills and excellent organizational skills</li><li>You are passionate about cannabis and are excited to bring it to market for recreational purposes</li><li>You are open to feedback and coaching</li><li>You demonstrate high levels of integrity and personal responsibility</li><li>You are trustworthy and customer-oriented</li><li>Bonus points if you’ve worked in a regulated environment before</li></ul><p>Expected start date: 2021-10-22</p><p>Job Type: Full-time</p><p>Salary: $16.00-$19.00 per hour</p><p>Additional pay:</p><ul><li>Tips</li></ul><p>Benefits:</p><ul><li>Casual dress</li><li>Company car</li><li>Discounted or free food</li><li>Flexible schedule</li><li>On-site parking</li><li>Paid time off</li><li>Store discount</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>customer service: 1 year (required)</li><li>Retail sales: 1 year (required)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Budders Cannabis"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/budders-cannabis/retail-cannabis-sales-associate/14cb5df164aaf0c3d5b16904c97b62be","title":"Retail Cannabis Sales Associate","category":"Retail","hash":"14cb5df164aaf0c3d5b16904c97b62be","postingUrl":"https://ca.indeed.com/job/retail-cannabis-sales-associate-a0892746627a5bbf"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p><b>Job Description</b></p><p>Summary As a Source+ Greeter Lead, you are setting the tone for our company by being an outstanding customer service professional and information Source+ to promptly assist customers in a friendly, attentive, and helpful manner. Checking customers into the dispensary and collecting all necessary information for state compliance. The lead role is responsible for leading the Greeter team during their shift. In addition, will be performing administrative duties and answers phone calls as needed.</p><p>About The Source+</p><p>The Source+, a cannabis leader in Nevada, has four dispensary and two cultivation locations throughout the state plus operations in Massachusetts.</p><p>The Source+ was named one of “The 10 Best Marijuana Dispensaries in Las Vegas” in 2018 by High Times, “Best Dispensary” in 2018 by Desert Companion's annual “Best of the City” awards, and was the only dispensary featured in Maxim's “15 Must-Hit Spots for the Ultimate Guys Weekend in Las Vegas.”</p><p><b>Responsibilities:</b></p><p>• Responsible for greeting customers in a friendly and pleasant manner</p><p>• Responsible for customer ID verification and medical card verification (if applicable)</p><p>• Responsible for controlling the traffic and flow of customers, which may include the use of programs designated by the Company</p><p>• Responsible for set up and tear down of greeter areas (A-frames, cones, stanchions, etc.)</p><p>• Responsible for cleaning and sanitizing greeter areas</p><p>• Responsible for communicating daily specials to customers</p><p>• Responsible for explaining the benefits of our Rewards program and assisting interested customers with registration</p><p>• Responsible for directing customers to the appropriate queue (in-store, express, online pickup, and/or curbside)</p><p>• Responsible for timely execution of tasks as assigned by Customer Service Team Leads and/or Managers and Store Management</p><p>• Responsible for coordinating with appropriate department personnel to resolve questions and/or issues</p><p>• Responsible for providing administrative assistance as needed</p><p>• Responsible for maintaining a positive attitude that promotes teamwork and problem solving</p><p>Supervisory Responsibility</p><p>• None</p><p><b>Work Environment</b></p><p>• Retail Dispensary Store</p><p><b>Physical Demands</b></p><p>• Must be able to lift as much as 50 pounds occasionally</p><p>• Must be able to carry, bend, stand, file documents, lift, and push/pull as needed</p><p><b>Position Type/Expected Hours of Work</b></p><p>• Must be able to work a flexible schedule, including nights and weekends</p><p><b>Travel</b></p><p>• None</p><p>Required Qualifications</p><p>• High School Diploma or equivalent</p><p>• 1-2 years as an individual contributor in a retail environment.</p><p>• Must be over the age of 21</p><p>• Possess (or be able to obtain) and maintain an active agent card</p><p>• Ability to complete and maintain ongoing education and professional development as needed</p><p>• Commitment to adhere to all State and local medical and recreational cannabis regulations, statutes, laws, and guidance</p><p>• Commitment to adhere to the SOP's of the Company</p><p>• Ability to handle high stress situations and busy atmosphere</p><p>• Superior customer service skills and phone etiquette</p><p>• Ability to maintain a positive attitude that promotes team work and problem solving</p><p><b>Preferred Qualifications</b></p><p>• Cannabis industry experience (retail preferred)</p><p>• Associates Degree preferred or equivalent job experience</p><p><b>Other Duties</b></p><p>• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p>Work Authorization/Security Clearance</p><p>• There is no visa or H1-B sponsorship. Candidates must successfully complete a criminal record screening or FBI Fingerprints requirements.</p><p>Successful completion of a thorough personal reference check and background check from the Nevada Division of Public and Behavioral Health. Note that any applicant with a violent felony or drug-related offense (Conclusion of sentence, probation, and/or incarceration within the past 10 years) is not eligible to become a dispensary agent</p><p>AAP/EEO Statement</p><p>The Source+ is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status</p></div>","company":{"companyType":"Private/Established","name":"The Source+ Holding","logoUrl":"/logos/the-source-dispensaries-a2079cb1d80160b44d532d2ea2cf163b.png"},"location":{"country":"United States","address":"North Las Vegas, NV, USA","city":"North Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/the-source-holding/greeter-lead/a9950af627fe7a863a556eae4435de38","title":"Greeter Lead","category":"Retail","hash":"a9950af627fe7a863a556eae4435de38","postingUrl":"https://www.ziprecruiter.com/c/The-Source+-Holding/Job/Greeter-Lead/-in-North-Las-Vegas,NV?jid=5f5f6e88d6e8a936"},{"employmentType":"Full-time","function":["Retail","Sales"],"postedOn":"5 days ago","description":"<div><p><b>Reports to :</b></p><p>Area Manager / General Manager</p><p><b>Position Overview :</b></p><p>Undergeneral supervision, Sales Associates, Senior provide guidance and education to each patient with medical marijuana needs.</p><p>Associates assist every patient to ensure the patient is receiving the correct medication that will best benefit the patient's specific illness and medical condition.</p><p>The Senior Sales Associate may hold a state designation as the manager on duty, key holder or agent in charge.</p><p>Major Areas of Responsibility include : Ensures all intake forms and other paperwork is properly completed and filed correctly,then enters all appropriate information in the system for future reference.</p><p>Confirms patient purchase limits prior to admission into the consultation area andinforms the appropriate pharmacist of such limits.</p><p>Provide Exceptional Customer Care by promoting and maintaining positive customerrelations.</p><p>Respond to calls or emails from customers requesting product, training, and generalinformation.</p><p>Management of patient records through the use of Biotrack.</p><p>Maintenance and update of databases as needed.</p><p>Fulfillment of customer orders.</p><p>Responsible for the sales and promotion of all Columbia Care products.</p><p>Build and maintain a high level of integrity and trust for specific products.</p><p>Minimum Qualifications (Skills, Knowledge &amp; Abilities) : Must be at least 21 years of age.</p><p>Associates or bachelor's degree preferred.</p><p>4 years of direct customer service experience required.</p><p>Retail experience preferred.</p><p>Experience as a key holder/lead preferred.</p><p>Experience with Point-of-Sales systems.</p><p>Understanding of and experience with Windows Operating System, Microsoft Outlook.</p><p>Travel % : 0 FLSA status : Non-exempt Additional Abilities Required : While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance).</p><p>Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.</p><p><b>Note:</b></p><p>Nothing in this job description restricts the company's right to assign or reassign duties and responsibilities to this position at any time.</p><p>Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.</p><p>About Columbia Care</p><p>Columbia Care is one of the largest and most experienced cultivators, manufacturers and providers of medical and adult use cannabis products and related services with licenses in 18 US jurisdictions and the EU.</p><p>Columbia Care currently operates 107 facilities1 including 80 dispensaries and 27 cultivation and manufacturing facilities.</p><p>Columbia Care is one of the original providers of medical cannabis in the United States, and continues to deliver an industry-leading, patient-centered medicinal cannabis operation that has quickly expanded into the adult use market as a premier operator.</p><p>The company currently offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed &amp; Strain, Amber and Platinum Label CBD.</p><p>With more than four million sales transactions since its inception in 2012, Columbia Care is known for setting the standard for compassion, professionalism, quality, care, and innovation in the rapidly expanding cannabis industry.</p><p>For more information on Columbia Care, please visit</p></div>","company":{"companyType":"Public/Established","name":"Columbia Care","logoUrl":"/logos/columbia-care-02e16ada71e69749eee46c38acb57cbc.png"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/columbia-care/sales-associate-senior/e2b4f2e6c12a400e7ac0516fbc211703","title":"Sales Associate, Senior","category":"Medical & Healthcare","hash":"e2b4f2e6c12a400e7ac0516fbc211703","postingUrl":"https://us.bebee.com/job/20211020-cc7d00b2550daae288cfeedc0c4cddd6"},{"salaries":[],"employmentType":"Full-time","function":["Retail"],"postedOn":"19 days ago","description":"<div><p>Welcome to Boondom - where we take care of our own! Boondom is a cannabis retail concept headquartered in Windsor Ontario and we are continuing our expansion in the area. Our core purpose at Boondom is</p><p>to create opportunity for all within our community</p><p>. This is a lofty goal and we are looking for the right team that will help us reach it!</p><p>Company</p><p>At Boondom, our vision is to be</p><p>the store that everyone wants next door.</p><p>Right now, the stigma of the legacy market is still prevalent. Our goal is to be so welcoming, so customer focused, have a store experience so familiar, that everyone wants us next door.</p><p><b>In order to achieve this, we need folks who believe in our core values:</b></p><p>Embrace @*&amp;%ing-up</p><p>The cannabis industry is new for everyone. We will all make mistakes; learn from them and help one another be better.</p><p>Give it your all</p><p>In smaller Ontario towns, many of us grew up in farming families where everyone was committed to the lifestyle. We learned to embrace our work, work hard own our part of it and enjoy the rewards.</p><p>Build the Boonie Union</p><p>Our customers will show us the way. Each time someone visits the store, it’s an opportunity to learn more about the cannabis consumer. We will obsess over understanding why they walked into our store, why they bought the product they did and how we can serve them better the next time.</p><p>Shovel grandma's driveway</p><p>Be trustworthy and kind to customers and colleagues. Customers may not always feel comfortable. It is our job to help them trust that they can share their needs and to be kind to them with how we guide their experience. Same goes with our work relationships. By building close ties with our colleagues and treating them with kindness, we will keep the team tight.</p><p>Embrace the mohawk</p><p>Cannabis users come in all forms. We accept whoever comes in the store. We accept employees, partners and customers for who they are and embrace their differences.</p><p>Position Overview</p><p>As you can tell, we do things a little different around here and that is the point! We want retail staff who will live and breathe our values every day. We are hiring full time customer service staff. These staff will be our ride or die. You will be the face of the store to our customer, so to us, you are the most important hire we make.</p><p><b>Responsibilities:</b></p><p>• Help guide customers through their cannabis journey using our values as your guiding principles</p><p>• Process sales</p><p>• Open/close the store as required</p><p>• Attend training events to help build your cannabis knowledge to better serve our customers</p><p>• Attend weekly customer feedback sessions - where we learn from our staff to better understand our customer</p><p>• Clean the store as part of opening and closing duties</p><p>• Periodically meet with management and fellow staff to help build camaraderie (this may or may not be over beer).</p><p>Skills Required</p><p>• 2+ years experience in a customer service retail role (no cannabis retail or personal experience needed)</p><p>• Cansell Basic Certification required (if you don't have it now, no sweat, but must be completed prior to hire)</p><p>• A connection to our purpose, mission and values</p><p>• A genuine interest in the cannabis industry and desire to learn its quirks</p><p>• An outgoing, fun, kind personality</p><p>• A need for continuous improvement and thriving in times of change</p><p>If this sounds like you and you are interested in growing with a local company, please apply with your resume below.</p><p><b>Compensation</b></p><p>$37,500.00</p></div>","company":{"companyType":"Private/Startup","name":"Boondom","logoUrl":"/logos/boondom-86f49702532becf418fdff423ef2839e.jpeg"},"location":{"country":"Canada","address":"Essex, ON","city":"Essex","stateProvince":"ON"},"frontendLink":"/job-posting/boondom/senior-customer-service-representative/56eb0f63c9b63fcc84f22eba5f4fad41","title":"Senior Customer Service Representative","category":"Retail","hash":"56eb0f63c9b63fcc84f22eba5f4fad41","postingUrl":"https://www.eluta.ca/spl/senior-customer-service-representative-96ea866dbee153f64ea6ed6c1a8cf980"},{"function":["Retail"],"postedOn":"3 days ago","description":"<div><div><p><b>Location:</b> 160 Washington St., Brookline, MA</p><p></p><p><b><br />IN A NUTSHELL…</b></p><p>The Exterior Guide is responsible for interacting with patients and adult use customers as they arrive to our dispensary locations. Exterior Guides are the first point of contact for our customers and set the stage for our best-in-class service. Exterior Guides provide knowledge, compassion, information, and resources while facilitating orders and supporting our clients through the buying experience.<br /></p><p></p><br /><p>Parallel is one of the largest privately held, vertically integrated, multi-state cannabis companies in the world, owning and operating dispensaries in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, facing unique challenges and constantly challenging ourselves to achieve more, then Parallel is for you. We work hard, we lean on each other, and we are passionate about a pretty ambitious vision… pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.<br /></p><p></p><br /><p><b>WHAT YOU WILL BE DOING</b></p><ul><li>Follow NETA Policies &amp; Procedures for daily operations and fully comply with the states’ cannabis regulations</li><li>Delivers consistent best-in-class service that exceeds our clients’ expectations and builds a long-term rapport</li><li>Provide product expertise and knowledge to clients and explain the potential benefits of each various type and strain of cannabis, as well as methods of use</li><li>Identifies the needs of each individual client by demonstrating compassion, empathy, and sensitivity</li><li>Attention to detail across all aspect of the role including consistent, accurate attendance to scheduled shifts</li><li>Answer client and caregiver questions and provide resources to assist in their use of cannabis</li><li>Maintains privacy and confidentiality of sensitive patient information</li><li>Is a positive and enthusiastic representative of our brand with a passion for our products</li><li>Demonstrates and maintains expert level knowledge of all sales software to best support and troubleshoot order placement</li><li>Help to ensure the exterior of the store is always tidy and is involved and knowledgeable of all opening and closing set up and break down of the lot(s)</li><li>Work closely and professionally with a team of other Guides and managers in all things including, but not limited to, opening, and closing procedures, side work and other assigned, essential duties</li><li>Acts as a liaison between clients and NETA management to continually improve the customer experience</li><li>Appropriately escalate customer conflict or complaint to management, inspiring long-term patient relationships and loyalty to our brand</li><li>Performs other duties and tasks as assigned</li></ul><p></p><p><b><br />EXPERIENCE AND SKILLS YOU’LL BRING</b></p><ul><li>Age 21 or over (Required)</li><li>High School Diploma or equivalent (Required)</li><li>Minimum 1-year experience in a Supervisory/Management position leading a team in a fast-paced environment (Required)</li><li>Ability to be flexible with varying work hours to cover all transportation needs</li><li>Excellent verbal communication and human relation skills, with strong attention to detail</li><li>Previous retail or customer service experience preferred</li><li>Knowledge of basic computer skills, point of sale software and debit terminal</li><li>Must successfully complete a role specific training program. This includes passing the Dispensing test at the conclusion of the training program and independently perform all functions of the role</li><li>Ability to deal with problems and resolve in a professional manner</li><li>Must be available to work weekends and applicable holidays</li><li>Positive attitude and strong work ethic</li><li>Demonstrates high emotional intelligence</li><li>Ability to effectively multi-task</li><li>Must be highly organized and have extreme attention to detail</li></ul><p></p><p><b><br />YOU WILL BE SUCCESSFUL IF YOU…</b></p><ul><li>Are self-motivated; micro-managing isn’t fun for anyone</li><li>Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</li><li>Can work fast and be flexible; our industry is always changing</li><li>Play nice with others; we collaborate with each other a lot</li><li>Think creatively; sometimes, the “traditional” solution isn’t the best one</li></ul><p></p><p><b><br />WHAT YOU GET</b></p><ul><li>Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of company match, access to company-sponsored well-being programs</li><li>Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</li><li>Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</li><li>Employee discount</li><li>Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</li></ul><p></p><p><b><br />PHYSICAL REQUIREMENTS</b></p><ul><li>Indoor and outdoor(all weather) environments. Requires the ability to stand/sit for prolonged periods of time, and consistent attention to detail for 12 hours per day. Ability to lift up to 50 lbs. unassisted and perform weighing, counting, calculating and computer processing operations.</li></ul><br /><p></p>Internal ID: 14130_20211020</div></div>","company":{"companyType":"Public/Growth","name":"Neta"},"location":{"country":"United States","address":"Brookline, MA 02445","city":"Brookline","stateProvince":"MA"},"frontendLink":"/job-posting/neta/1344-exterior-lead-guide-brookline/9176f8cc44ca3827b752c4e2c0e73a11","title":"1344 - Exterior Lead Guide - Brookline","category":"Professional, Scientific, and Technical Services","hash":"9176f8cc44ca3827b752c4e2c0e73a11","postingUrl":"https://www.indeed.com/job/1344-exterior-lead-guide-brookline-c27ac5cab73ed53e"},{"employmentType":"Full-time","function":["Retail"],"postedOn":"3 days ago","description":"<div><p><b>Summary</b></p><p>The Key Lead Retail Associate is primarily responsible for providing assistance and leadership to other Retail Managers and Associates through supporting managerial staff selecting appropriate marijuana products for patrons. The Key Lead Retail Associate will support Management by opening and closing the store, counting drawers, unregulated and regulated product allocation and over sight of the productivity of the sales floor. The Key Lead Retail Associate assures product quality, customer satisfaction, employee morale, and also processes returned merchandise while conducting day-to-day operations within the facility.</p><p><b>Essential Duties and Responsibilities</b></p><ul><li>Maintain a friendly, courteous, and compassionate demeanor at all times</li><li>Adhere to company mission statement and core values, while maintaining high ethical standards and professionalism</li><li>Provide outstanding, accurate customer service to patrons by answering questions and/or appropriately directing concerns to Management, if necessary</li><li>Provide tour of dispensary sales floor, making product recommendations to patrons</li><li>Responsible for actively listening and making appropriate product recommendations to patrons based on ongoing research of strains, cannabinoids and vendor-produced products</li><li>Maintain knowledge of all products and accessories for sale in the dispensary</li><li>Utilize well-versed knowledge of cannabinoids and how they affect the body</li><li>Retain thorough and comprehensive knowledge of company policy, discounts, coupons and promotions</li><li>Promote benefits of membership to medical patients and inform retail patrons of current sales and promotions</li><li>Understand potency, contaminant and homogeneity testing; able to explain testing benefits to patron</li><li>Preserve The Green Solution exchange policy, manufacturer warranties, and how to facilitate guest merchandise returns to Management</li><li>Maintains knowledge of all strains of cannabis, edibles, concentrates, pre-rolls and accessories for sale in the dispensary</li><li>Monitor and enter patron orders into POS system</li><li>Retains thorough and comprehensive knowledge of guest services, patient benefits, potency, contaminant and homogeneity testing procedures and benefits, sales, discounts and promotions, product pricing, TGS policy and procedure, MED regulations, HIPPA compliance, CDPHE rules, all functions of operations, and acts as a resource for all onsite staff members</li><li>Resolve any POS issue a patron or Retail Associate may have at the register</li><li>Abide by product handling procedures, including safety and health policies, auditing inventory, stocking, product storage, and monitoring packaging and labeling standards</li><li>Ensure compliance, security and health standards are met at all times</li><li>Maintain cleanliness and organization of store for all areas of the facility. Including, stocking retail items and supplies, sweeping and mopping and sanitizing restrooms</li><li>Update online menus and information daily through MotaWorks, per Management instruction</li><li>Answer phone with scripted greeting, provides customer service, and accepts TGS Express or Call-Ahead orders</li><li>Verify accuracy of orders placed by patrons.</li><li>Verify correct use of MED-required packaging and labeling, according to The Green Solution policy, at the time of sale</li><li>Operate cash register by using barcode scanner, computer-based POS system, and cash drawer to process transactions</li><li>Ensure appropriate change is available for each register (Verify Policy with Tracey or Lou)</li><li>Accurately process transactions and ensure all patrons are issued a receipt</li><li>Protect TGS assets by using UV scanner and counterfeit detector pens to prevent the acceptance of counterfeit bills</li><li>Confirm guest experience was satisfactory and all needs were met during their visit; taking any corrective action necessary,prior to conclusion of the guest experience, to guarantee their satisfaction</li><li>Adhere to The Green Solution security protocol and promotes safety for self, patron and coworkers</li><li>Responsible for motivating Retail Associates and ensuring specific sales, guest-satisfaction, and compliance goals are met by</li><li>designated timelines</li><li>Assign day-to-day tasks to Retail Associates on the sales floor and in production areas, and oversee performance quality;</li><li>Report Retail Associate performance quality and concerns to Manager(s) on Duty</li><li>Monitor lunch schedules of Retail Associate staff and holds staff accountable for maintaining an orderly rotation of staff on sales floor</li><li>Properly communicates concerns of patrons or employees to Management</li><li>Communicate inventory concerns and identifies out-of-stock products and relays that information to the Lead CSR Support and Management, if needed</li><li>Maintain facility, by ensuring cash registers, barcode readers, and all other equipment in good, working order</li><li>All other job duties as assigned</li></ul><p><b>Qualifications</b></p><p><i>Education</i></p><ul><li>High School diploma or General Education Development (GED) required</li><li>College degree in any field of study preferred; Priority given to candidates with experience or study emphasis in biology,medicine, horticulture, agriculture, business, management or hospitality</li></ul><p><i>Training</i></p><ul><li>Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division</li><li>(MED); Colorado Department of Public Health and Environment (CDPHE), and Health Insurance Portability and Accountability Act (HIPAA), and TGS Management</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>Excellent computer, mathematical, language, and reasoning skills</li><li>Bilingual skills a plus</li><li>Management and leadership experience</li><li>Customer service experience</li></ul><p><b>Preferred Skills &amp; Experience</b></p><ul><li>Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements</li><li>Previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities</li><li>Retail, operations and/or sales experience a plus; Experience working or volunteering in a library beneficial</li><li>Minimum of one-year call center, retail, sales, hospitality, customer service or banking-industry experience</li><li>High-level critical thinking, attention to detail, mathematical, language and reasoning skills</li><li>Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling</li><li>Type 50+ WPM; Bilingual skills a plus</li></ul><p><b>Other Requirements</b></p><p><i>Physical Requirements</i></p><ul><li>Must be able to individually lift up to 25 lbs.</li><li>Must be able to work in an indoor environment with known allergens</li><li>Must be able to sit, stand, stoop, crouch, reach, and lift for long periods of time</li></ul><p>**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions**</p><p><i>Work Requirements</i></p><ul><li>Must be able to work in a retail environment with moderate to loud noise level</li><li>Must be able to work off-site in retail facility with moderate to loud noise level and changing working conditions;</li><li>May require use of safety equipment or personal protective equipment, as needed</li><li>May be requested to work overtime as business demands required</li><li>Must be able to acquire MED Key badge prior to beginning employment</li></ul><p><b>Travel Requirements</b></p><ul><li>Occasionally requires local travel, as needed</li></ul><p>**TGS Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics**</p><p>Job Type: Full-time</p><p>Pay: $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>12 hour shift</li><li>8 hour shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Commission pay</li><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>License/Certification:</p><ul><li>MED Badge (Required)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"The Green Solution","logoUrl":"/logos/the-green-solution-df027aa9d979401f3be1a2a2fadd67ca.png"},"location":{"country":"United States","address":"Westminster, CO 80221","city":"Westminster","stateProvince":"CO"},"frontendLink":"/job-posting/the-green-solution/north-federal-key-lead-retail-associate/2e4b2804de139c8badb1d48d84e090e8","title":"(North Federal) Key Lead Retail Associate","category":"Medical & Healthcare","hash":"2e4b2804de139c8badb1d48d84e090e8","postingUrl":"https://www.indeed.com/job/north-federal-key-lead-retail-associate-32f4a3b092febfca"},{"function":["Retail"],"postedOn":"4 days ago","description":"<div><div><p><b>Location: </b>Panama City, FL</p><p></p><p><b><br />Parallel</b></p><p></p><p><b><br />Everyone is welcome here. </b>Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. So, bring yourself and your best ideas. We provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.<br /></p><p></p><br /><p><b>IN A NUTSHELL…<br /></b></p><p></p><br /><p>The Lead Guide provides exceptional service and a high-quality experience for the Surterra Wellness customer. In addition, the successful candidate must bring a positive presence, creating a collaborative work environment on the sales floor and provide excellent service to meet and exceed the stores financial goals.</p><p>In addition, the Lead Guide will act as the stores Training Ambassador and assist with new employee, new launch and continued education and skill development of the team. Finally, the Lead Guide will assume the role of Manager on Duty as needed and be responsible for operational task follow through, opening, closing, banking and security of the store.</p><p>This role is with Surterra Wellness, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.<br /></p><p></p><br /><p><b>WHAT YOU WILL BE DOING</b><br /></p><p></p><br /><p><b>Service<br /></b></p><p></p><br /><ul><li>Prioritize time and energies in store to join the staff on the selling floor; coaching and developing the team; and leading by example.</li><li>Positive representative of the Surterra Wellness brand delivering the full Surterra Wellness customer service experience, catering to the customers’ needs.</li><li>Work in collaboration with Manager to enhance company culture by celebrating training successes and encouraging continued education through positive reinforcement and team building.</li><li>Develops knowledge of trends in industry to provide the best service possible and share with the team.</li><li>Responds to all customer concerns and acts when necessary to resolve conflicts.</li><li>Serves as a role-model and resource for store staff concerning products and services, policies and procedures, industry news, and changes in regulations.<br /></li></ul><p></p><br /><p><b>Operations<br /></b></p><p></p><br /><ul><li>Fulfill Manager on Duty responsibilities, including all opening and closing responsibilities, banking responsibilities, managing down time to be productive, maintaining cleanliness standards</li><li>Must adhere to all company policies and procedures. Immediately report any variances to a Manager or the HR team.</li><li>Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State of Florida Office of Compassionate Use.</li><li>Maintain caregiver paperwork in accordance with the State of Florida, maintain tracking in system and communicating changes to physicians.</li><li>Completes opening and closing responsibilities accurately and efficiently and ensures cash handling standards are met and company funds are secured.</li><li>Assists in execution of visual displays, merchandising and marketing standards ensuring the store is consistently replenished.</li><li>Assists in the preparation and completion of accurate physical inventory as assigned.</li><li>Assists with non-sell tasks as assigned by Management and as part of the daily responsibilities.</li><li>Use the POS accurately and train all Guides on POS in addition to other operational tasks.</li><li>Arrives to work on time and consistently follows the Surterra Wellness personal appearance guidelines.</li><li>Follows all safety and emergency procedures.</li><li>Perform additional duties as assigned.<br /></li></ul><p></p><br /><p><b>Leadership<br /></b></p><p></p><br /><ul><li>Contributes to a productive and dynamic environment by connecting with employees, customers, and the community.</li><li>Acts with professionalism and respect in all interactions with customers, co-workers, Manager and team, and always ensuring customer service standards are met and prioritized and the sales floor is a welcoming environment.<br /></li></ul><p></p><br /><p><b>Education<br /></b></p><p></p><br /><ul><li>Closely monitor, educate, and coach all new team members during their first two weeks.</li><li>Provide coaching and education to all team members on product and cannabis knowledge.</li><li>Provide training to ensure all store processes align with SOP’s and safe practices.</li><li>Collaborate with Managers to evaluate and review strengths and opportunities for new and existing team members. Assist Managers in developing a plan to improve performance.</li><li>Provide information to Manager regarding team completion of assigned GZ courses.</li><li>Provide feedback to Training Team and make recommendations for future development and/or current program improvement.<br /></li></ul><p></p><br /><br /><p><b>EXPERIENCE AND SKILLS YOU’LL BRING</b><br /></p><p></p><br /><ul><li>Age 21 or over (Required)</li><li>High School Diploma or equivalent (Required)</li><li>Valid Government-Issued Photo ID (Required)</li><li>2 years retail experience, previous sales experience (Required)</li><li>Excellent customer service, communication and organizational skills</li><li>Ability to multi-task and build relationships</li><li>Flexibility and the ability to handle change in a positive manner</li><li>Demonstrated ability to support business growth and exhibit professional behavior</li><li>Have and maintain flexible availability</li><li>Must have open flexibility to work during peak traffic times including evenings, weekends and holidays<br /></li></ul><p></p><br /><p><b>YOU WILL BE SUCCESSFUL IF YOU…<br /></b></p><p></p><br /><ul><li>Are self-motivated; micro-managing isn’t fun for anyone</li><li>Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</li><li>Can work fast and be flexible; our industry is always changing</li><li>Play nice with others; we collaborate with each other a lot</li><li>Think creatively; sometimes, the “traditional” solution isn’t the best one<br /></li></ul><p></p><br /><p><b>WHAT YOU GET</b><br /></p><p></p><br /><ul><li>Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs</li><li>Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</li><li>Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</li><li>Employee discount</li><li>Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity<br /></li></ul><p></p><br /><p><b>PHYSICAL REQUIREMENTS<br /></b></p><p></p><br /><ul><li>Able to lift, push and pull up to 50 pounds</li><li>Able to stand on your feet for up to 8 hours<br /></li></ul><p></p><br /><br /><p><b>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</b><br /></p><p></p><br /><p><b>Our Vision </b>– why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p><b>Our Mission</b> – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p><b>Our Values</b> – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility<br /></p><p></p><br /><p>We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.<br /></p><p></p><br /><p><b>DISCLAIMER</b><br /></p><p></p><br /><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><br />Internal ID: 43898</div></div>","company":{"companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"Panama City, FL 32402","city":"Panama City","stateProvince":"FL"},"frontendLink":"/job-posting/surterra-wellness/2251-ft-lead-guide/8c3687f74bc8f6439b339d54b50a1565","title":"2251 - FT Lead Guide","category":"Medical & Healthcare","hash":"8c3687f74bc8f6439b339d54b50a1565","postingUrl":"https://www.indeed.com/job/2251-ft-lead-guide-d9f6360d3bab44ed"},{"function":["Customer Service"],"postedOn":"18 days ago","description":"<div><div><p>We are looking for Rockstar Customer Service Representatives!</p><p>The Customer Service Team is currently working a hybrid schedule - 3 days in office, 2 days remote. We will eventually transition to 5 days back in the office.</p><p>Shift M-F 9am - 6pm (1 hour unpaid lunch)</p><p>Above average pay!</p><p>Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.</p><p>The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:</p><ul><li>Meeting the needs of internal and external customers with efficiency, team spirit and courtesy</li><li>Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.</li><li>Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available</li><li>Demonstrating a thorough understanding and effective performance of customer service policies and procedures</li><li>Processing a high volume of customer orders and change notices in an accurate and timely manner</li><li>Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties</li><li>Answering all incoming phone calls and routes the call accordingly</li><li>All other duties as assigned</li></ul><br /><p></p><p><b>Minimum Qualifications</b></p><ul><li>High school diploma or equivalent; Bachelor's Degree a plus</li><li>3-5+ years' experience with heavy data entry in customer service maintaining dedicated clients</li><li>Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook</li><li>Experience with ERP or CRM</li><li>Experience with help desk software (ZenDesk or other similar applications)</li><li>Organized and time management skills</li><li>High attention to quality of work</li><li>High workload volume experience</li><li>Impeccable follow up skills</li><li>Excellent verbal and written communication skills</li></ul></div></div>","company":{"companyType":"Private/Established","name":"Green Roads","logoUrl":"/logos/green-roads-eadfd3ae1f2bf87e65e0892706bd122b.jpeg"},"location":{"country":"United States","address":"Deerfield Beach, FL","city":"Deerfield Beach","stateProvince":"FL"},"frontendLink":"/job-posting/green-roads/customer-service-representative-cannabis-industry/c62a00396f63e67a2cc1e605564e58ed","title":"Customer Service Representative - Cannabis Industry","category":"Medical & Healthcare","hash":"c62a00396f63e67a2cc1e605564e58ed","postingUrl":"https://www.indeed.com/job/customer-service-representative-cannabis-industry-f0c085ad2574d879"}]