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Customer Service Representative

Verdes Foundation Albuquerque, NM 87109 Full-time
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Customer Service Representative (CSR) - Verdes Albuquerque, NM Retail Location

*A Cover Letter and Resume are Required to apply*

Job Summary:

A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They’re the front line of support and help to ensure that clients are satisfied and receive the knowledge and understanding of the products and services Verdes offers. Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.

Responsibilities/Essential Functions:

  • Team player with strong communication and organizational skills
  • Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter
  • Identify and assess clients’ needs to make proper product recommendations
  • Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support
  • Stay up to date with product knowledge, NM Cannabis Patient Laws and medicinal information updates to pass the information to clients
  • Maintain proper inventory stock on the sales floor and backstock, as needed
  • Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts
  • Regular/reliable attendance is required
  • Keeping best interest of the company and co-workers in forefront of mind
  • Other duties as assigned

Required Skills and Qualifications:

  • Experience in cash handling and inventory management
  • Ability to multi-task and quickly prioritize tasks
  • Ability to handle high stress situations, ambiguity and changing priorities
  • Must be dependable, reliable, and motivated

Preferred Qualifications:

  • Experience in handling cash with attention to detail and accuracy
  • Experience in inventory management and controls
  • Ability to multi-task and quickly prioritize tasks
  • Exceptional internal and external customer service and employee relations skills
  • Must be dependable, reliable and motivated
  • Organization, time management, data entry and math skills

General Housekeeping:

  • Sweep, clean and maintain facility, including breakroom and bathroom
  • Clean windows and front door glass
  • Maintain a clean sales floor by dusting and sanitizing the work areas

Computer Preferred Qualifications:

  • Leaf Logix for sales transactions, patient records/lookup information, returns/exchanges
  • Internet to access sharepoint.com to make daily menus, bigcommerce.com to access online orders
  • Other websites to lookup information about cannabis or the NMMCP program.

Physical and Emotional Requirements:

  • Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row
  • Must be able to lift at least 50 lbs.
  • Ability to work in a confined area
  • Must be able to bend/stoop/climb/reach
  • Must be able to present complex information to groups of people
  • Must be able to be physically present in the dispensary locations and administrative office
  • Ability to handle high stress situations, ambiguity and changing priorities
  • Must be able to tolerate a reasonable amount of work stress

Compensation/Hours:

Compensation -DOE; 40 hours/wk., Required Mon – Sat, some Sundays and Holidays, 8:00am to 8:00pm

It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.

This document does not create an employment contract, implied or otherwise, other than an ‘at will’ relationship.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Holidays
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

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Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.</p><p><b>Responsibilities/Essential Functions: </b></p><ul><li>Team player with strong communication and organizational skills</li><li>Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter</li><li>Identify and assess clients’ needs to make proper product recommendations</li><li>Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support</li><li>Stay up to date with product knowledge, NM Cannabis Patient Laws and medicinal information updates to pass the information to clients</li><li>Maintain proper inventory stock on the sales floor and backstock, as needed</li><li>Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts</li><li>Regular/reliable attendance is required</li><li>Keeping best interest of the company and co-workers in forefront of mind</li><li>Other duties as assigned</li></ul><p><b>Required Skills and Qualifications: </b></p><ul><li>Experience in cash handling and inventory management</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be dependable, reliable, and motivated</li></ul><p><b>Preferred Qualifications: </b></p><ul><li>Experience in handling cash with attention to detail and accuracy</li><li>Experience in inventory management and controls</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Exceptional internal and external customer service and employee relations skills</li><li>Must be dependable, reliable and motivated</li><li>Organization, time management, data entry and math skills</li></ul><p><b>General Housekeeping: </b></p><ul><li>Sweep, clean and maintain facility, including breakroom and bathroom</li><li>Clean windows and front door glass</li><li>Maintain a clean sales floor by dusting and sanitizing the work areas</li></ul><p><b>Computer </b><b>Preferred Qualifications: </b></p><ul><li>Leaf Logix for sales transactions, patient records/lookup information, returns/exchanges</li><li>Internet to access sharepoint.com to make daily menus, bigcommerce.com to access online orders</li><li>Other websites to lookup information about cannabis or the NMMCP program.</li></ul><p><b>Physical and Emotional Requirements: </b></p><ul><li>Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row</li><li>Must be able to lift at least 50 lbs.</li><li>Ability to work in a confined area</li><li>Must be able to bend/stoop/climb/reach</li><li>Must be able to present complex information to groups of people</li><li>Must be able to be physically present in the dispensary locations and administrative office</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be able to tolerate a reasonable amount of work stress</li></ul><p><b>Compensation/Hours: </b></p><p>Compensation -DOE; 40 hours/wk., Required Mon – Sat, some Sundays and Holidays, 8:00am to 8:00pm</p><p><i>It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. 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We provide the system and tags that track products from seed to sale – and everything in between: harvest, manufacture, testing, and transportation. We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support. Our goal is to make the legal cannabis industry safer and more transparent for everyone.</p><p><b>ABOUT THE POSITION</b></p><p>Metrc is hiring Customer Support Specialists to work from 12:00pm - 8:00pm or 1:00pm to 9:00pm (CST) (Monday - Friday) in a fully remote (Work from Home) customer service role. The Support Specialist is responsible for supporting our customers using web-based software, dealing with their unique growing, selling and production styles; as well as explaining to clients how to utilize our software. As our customers' first point of contact, Support Specialists are the friendly voice of Metrc, providing world class customer service, troubleshooting, and light technical support.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><p>• Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails</p><p>• Obtains and verifies user information</p><p>• First point of contact, works closely with clients to determine needs, research issues, and provide necessary information</p><p>• Assists and provides resolution by clarifying issues; researching and exploring answers and solutions; implementing solutions; escalates if necessary</p><p>• Provides a clear history of all issues by documenting each call using good grammatical sentences</p><p>• Continually updates job knowledge by studying guides, manuals, and published procedures; participating in educational opportunities</p><p>• Ensures clear understanding of guides, manuals and published procedures. Guidance and support provided when necessary</p><p>• Participates in communication between fellow support specialists, supervisors, and management</p><p>• Keeps equipment operational by following established procedures and reporting malfunctions</p><p>• Displays dedication and commitment of company visions and goals</p><p>• Enjoys engaging with customers, team members, and being part of a growing organization</p><p><b>QUALIFICATIONS</b></p><p>• One (1) to two (2) years of customer service/support expertise and/or proven technical ability in some capacity (either via phone, virtual, chat, or in-person)</p><p>• Flexibility to work dependent upon business needs to include occasional Saturdays and/or Sundays</p><p>• Excellent customer service skills with a passion for service; \"Client Focused\"</p><p>• Creative, flexible, and innovative team player</p><p>• Commitment to excellence and high standards</p><p>• Discipline to work remotely, while following a set schedule</p><p>• Willingness to work within a constantly changing work environment with flexibility and enthusiasm</p><p>• Excellent written communication skills with demonstrated ability to write clearly and informatively</p><p>• Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive</p><p>• Proficient on Microsoft Word, PowerPoint, and Excel (or equivalent programs)</p><p>• Ability to manage multiple applications running simultaneously</p><p>• Must have high-speed, land line Internet service (50 megabits download and 1 megabit upload) from a reliable provider</p><p>• Successful completion of a pre-employment assessment</p><p>• Successful completion of initial training</p><p>• Proficient keyboarding/typing skills- Minimum 35 wpm</p><p>• All candidates must be based and work in the US</p><p><b>PHYSICAL DEMANDS AND WORK ENVIRONMENT</b></p><p>• In home position</p><p>• Frequently required to sit</p><p>• Frequently required to talk or hear</p><p>• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard</p><p><b>METRC OFFERS THE FOLLOWING BENEFITS</b></p><p>• Diverse, inclusive &amp; welcoming culture</p><p>• Employer Paid- Health Insurance (Employee Only)</p><p>• Employer contribution into a Health Savings Account (HSA)</p><p>• Employer Paid - Dental Insurance (Employee Only)</p><p>• Employer Paid- Basic Life Group Insurance and AD&amp;D</p><p>• Employer Paid- Employee Assistance Program (EAP)</p><p>• Employer Paid- Short Term Disability</p><p>• Employer Paid- Long Term Disability</p><p>• Vision insurance</p><p>• Supplemental Insurance: Hospital Indemnity, Accident and Critical Illness</p><p>• Voluntary Life Insurance</p><p>• 401k (up to 6% match)</p><p>• Paid Time Off (PTO)</p><p>• Up to 9 Paid Holidays</p><p>• Company provides all equipment needed</p><p>• Internet subsidy for those working from home ($50 per month)</p><p>• Customer Support Specialist positions start at $15/hour</p><p>Shifts Available (12pm - 8pm or 1pm - 9pm CST) Monday through Friday (Occasional Saturday and/or Sunday)</p><p>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>Metrc LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.</p><p>https://recruiting.paylocity.com/recruiting/jobs/Details/588853/Metrc-LLC/Customer-Support-Specialist</p><p>PI148698657</p><p>Location/Region: Lakeland, LA (70752</p></div>","company":{"website":"metrc.com","companyType":"Private/Established","name":"Metrc LLC","logoUrl":"/logos/metrc-llc-1049d7e3207fba4a762528a20da8673c.png"},"location":{"country":"United States","address":"Lakeland, LA, USA","city":"Lakeland","stateProvince":"LA"},"frontendLink":"/job-posting/metrc-llc/customer-service-representative/f9a1d9727fae13d183da28174697101c","title":"Customer Service Representative","category":"Information Technology & Services","hash":"f9a1d9727fae13d183da28174697101c","postingUrl":"https://jobs.thejobnetwork.com/Job/501753123?SourceID=2","salary":"$26k - $42k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p><b>Company Introduction:</b></p><p>A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.</p><p>Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.</p><p><b>While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:</b></p><p>The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><p><b>Skills:</b></p><p>• Strong inter-personal and communication skills</p><p>• Strong attention to detail a must</p><p>• Organizational Skills</p><p>• Networking Savvy</p><p>• Understanding of what makes an event “successful”</p><p>• Creative flair for effective design and development of an event</p><p>• Dedication to Customer Service</p><p>• Motivation for Sales</p><p><b>Benefits:</b></p><p>• Health insurance</p><p>• Dental insurance</p><p>• Vision insurance</p><p>• Paid time off</p><p>• Flexible schedule</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p>• Weekends required</p><p>• Holidays required</p><p>• Day shift</p><p>• Night shift</p><p>• 8 hour shift</p><p><b>Requirements:</b></p><p>• High School Diploma or equivalent</p><p>• Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</p><p>• Excellent customer service skills</p><p>• Knowledge and adherence to the policies, procedures and goals of the Lotus Way</p><p>• Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</p><p>• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</p><p>• Understanding of company products, services, and policies.</p><p>• Proficiency with computers, especially with CRM software, and strong typing skills.</p><p>• Ability to ask prying questions and diffuse tense situations.</p><p>• Strong time management and decision making skills.</p><p>• Adaptability and accountability.</p><p>• Fluency in multiple languages may be desired.</p><p><b>Pay &amp; Compensation:</b></p><p>• Hourly pay</p><p><b>Additional Compensation:</b></p><p>• Bonuses</p><p>• Store Discounts</p><p><b>Customer Service Representative Job Duties:</b></p><p>• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</p><p>• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</p><p>• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</p><p>• Building lasting relationships with clients and other call center team members based on trust and reliability.</p><p>• Utilizing software, databases, scripts, and tools appropriately.</p><p>• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</p><p>• Making sales or recommendations for products or services that may better suit client needs.</p><p>• Taking part in training and other learning opportunities to expand knowledge of company and position.</p><p>• Adhering to all company policies and procedures.</p><p>• Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</p><p>• Ability to handle fast paced environment while providing superior customer service</p></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/5b0d3ed161f2479c5e13e67182a6b120","title":"Call Center Representative","category":"Agriculture & Farming","hash":"5b0d3ed161f2479c5e13e67182a6b120","postingUrl":"https://tarta.ai/j/iFkhdHwBPV406l6XBT9J-call-center-representative-at-purple-lotus-nwhs-co-inc"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p><b>About Us: </b><br />Urbn Leaf is an innovative company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated collection of products down to the modern, strategic layouts of each location, every detail is designed with the customer experience in mind. We believe that each and every customer deserves to be treated with compassion backed with expertise and appreciation.<br /><b>Our Values: </b><br /><b>People-Centric</b><br />Our most important asset is our people. We strive to foster an inclusive environment that promotes engagement, teamwork, and the continued opportunity for development through the empowerment of our people.<br /><b>Quality</b><br />We believe in setting the standard by providing our customers with carefully curated products and high-performing, knowledgeable team members to ensure a quality experience with every interaction.<br /><b>Communication</b><br />By being transparent and treating everyone with respect, we can focus on what really matters to us as a company: our team and our customers.<br /><b>Accountability</b><br />We take ownership of our work and honor our commitments. We are proud of our accomplishments and recognize our failures by reinforcing the \"we\" in our efforts and removing the \"they\".<br /><b>Growth</b><br />We believe in cultivating growth in all that we do, from the growth of our business to the personal and professional growth and enrichment of our teams.<br /><b>What We Offer: </b></p><ul><li>Employee Discount – enjoy 40% off in-store products</li><li>Exclusive access to Urbn Learning Center and monthly vendor training</li><li>Medical</li><li>Dental</li><li>Vision</li><li>Group Life Insurance</li><li>Voluntary (Life, Accident, Illness)</li><li>Employee Assistance Program (EAP)</li></ul><p>Urbn Leaf, the new standard in cannabis dispensaries, is looking for a <b>Customer Service Associate </b>to join our team at our location in <b>San Ysidro</b><b>, CA</b>. If you're friendly, reliable, and knowledgeable about all things cannabis - we are looking for you!<br /><b>Job Title: </b>Customer Service Associate<br /><b>Reports to: </b>General Manager, Assistant Managers<br /><b>Position Summary: </b><br />As a Customer Service Associate for Urbn Leaf, you will be the first point of contact for the company. Our Customer Service Associates are responsible for greeting and checking in guests, taking orders over the phone and online, and fulfilling orders for customer pick-up. Additional duties include providing customer service via telephone, email, and web communication. In order to be successful in this role, you should have excellent verbal and written communication skills to interact clearly with customers, vendors, and other employees and practice proper phone etiquette. We are looking for a detail-oriented individual with a genuine passion for interfacing with people on a day to day basis that will have a \"host\" mentality for all guests entering the dispensary.<br /><b>Duties and Responsibilities: </b><br />Responsibilities include, but are not limited to:</p><ul><li>Greet and thank guests as they enter and leave the dispensary, ensuring an excellent customer experience</li><li>Customer and patient intake</li><li>Answering phone during operating hours</li><li>Taking orders over the phone and preparing orders for customer express pick-up and delivery</li><li>Responding to reviews and updating online sites i.e. Weedmaps, Google and Yelp.</li><li>Communicating any issues, comments, and/or concerns from customers to shift leads and management</li></ul><p><b>Qualifications: </b></p><ul><li>Must be 21 years of age or older</li><li>Must have at least 1 year of call center or related experience</li><li>Must be able to accurately input and access information in the POS system, delivery systems, marketing outlets, computers, etc</li><li>Must be comfortable with data entry</li><li>Must have excellent verbal and written communication skills with a strong understanding of phone etiquette</li><li>Must be a hands-on, proactive self-starter</li><li>Must be comfortable learning new skills</li><li>Must be vigilant in monitoring the entire delivery process</li><li>Must provide excellent customer service</li><li>Must be able to meet and uphold all of Urbn Leaf's standards</li><li>Preferred (not required) work experience as host, receptionist, dispatcher or other related customer service positions</li><li>Preferred (not required) one or more years of budtending experience</li><li>Preferred (not required) cannabis industry background or extensive knowledge of the cannabis industry</li></ul><p><b>Skills and Attitudes: </b></p><ul><li>Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multi-tasker with the ability to handle multiple duties and responsibilities.</li><li>Organization skills to keep accurate records and find important information quickly</li><li>Time management skills to prioritize and complete a side variety of tasks throughout the day</li><li>Patience and listening skills to respond appropriately and discover and meet customer needs</li><li>Interpersonal skills to create a pleasant experience for all customers. Must be personable, attentive, and detail oriented</li><li>Must be able to:</li><li>Perform job functions with attention to detail, speed, and accuracy</li><li>Prioritize and organize</li><li>Be a clear thinker, remain calm, and resolve problems using good judgment</li><li>Follow directions thoroughly</li><li>Understand guest needs</li><li>Work cohesively and professionally with co-workers</li></ul><p><b>Education: </b><br />Must have one of the following:</p><ul><li>High School diploma or GED</li></ul><p><b>Certificates, Licenses, and Registrations: </b></p><ul><li>Valid CA identification/proof of residence</li></ul><p><b>Physical Demands/Requirements</b><br />The following are constant demands for this position:</p><ul><li>Must be able to stand/walk for up to 6 hours at a time</li><li>Must be able to lift at least 50 pounds safely and properly, as required</li><li>Ability to work in a stressful, fast-paced environment</li><li>Must be able to work days, nights, holidays and weekends</li><li>Medium work that includes moving objects up to 50 pounds</li></ul><p><b>Environmental Conditions</b></p><ul><li>Occasionally small and/or enclosed spaces.</li></ul><p>*<br />Equal Employment Opportunity Policy*</p><p>Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at [email protected]</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Established","name":"Urbn Leaf","logoUrl":"/logos/urbn-leaf-aac608ef8f930f6e8dcfcc7c9137ab91.png"},"location":{"country":"United States","address":"San Ysidro, CA","city":"San Ysidro","stateProvince":"CA"},"frontendLink":"/job-posting/urbn-leaf/customer-service-associate/beca155e83ec80ed3f979338271d9ff6","title":"Customer Service Associate","category":"Retail","hash":"beca155e83ec80ed3f979338271d9ff6","postingUrl":"https://www.indeed.com/job/customer-service-associate-1a949877031abe72"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"7 days ago","description":"<div><p>Delivering elevated experiences! Grassp (www.GrasspHealth.com) is an exciting cannabis delivery app, and we are rapidly growing and looking for committed professionals to help our team set the standard. Looking for positive, team players (21 years of age and over) who want to join an awesome team.</p><p>We are looking to add full-time and part-time customer service reps to our growing team. This is a great opportunity to play a critical role in a fast-paced startup that is growing.</p><p><b>**Please note that this role requires you to work from home, so you would need a computer and a cell phone. Though it's remote, you must live in the Greater Los Angeles Area to be considered.**</b></p><p><b>PRIMARY RESPONSIBILITIES: </b></p><ul><li>Serve as the primary point of contact for our customers, delivering an exceptional customer service experience via phone, chat, and email;</li><li>Provide timely and thorough resolution to customer inquiries;</li><li>Collaborate with operations leads and delivery drivers to execute exceptional customer service;</li><li>Call first-time customers and provide white-glove service to help them understand our process and place their first order;</li><li>Maintain knowledge of the products and some commonly asked questions;</li><li>Communicate with management to escalate problems and recommend resolutions</li></ul><p><b>REQUIRED FOR CONSIDERATION: </b></p><ul><li>Excellent written and verbal communication with the ability to come across as friendly and helpful, even in difficult situations</li><li>Ability to multi-task, handling calls, chats, and email</li><li>Ability to remain calm and collected during difficult conversations</li><li>Ability to think critically and make decisions that balance what is best for both the customer and the company</li><li>Tech-savvy and detail-oriented</li><li>Must be a team player with a positive attitude</li><li>Must be a self-starter, who can work autonomously with little direction</li><li>Cannabis experience preferred</li></ul><p>Interested candidates should respond to this post with a copy of your resume and few sentences about why you would be great for this role.</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid training</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Why do you want to work for Grassp?</li><li>Describe a time you went above and beyond for a customer or fellow colleague.</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>customer service: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Grassp Health","logoUrl":"/logos/grassp-health-1e3fe0fe177deaa50d7bb4c6fe6e1e30.jpeg"},"location":{"country":"United States","address":"West Hollywood, CA 90038","city":"West Hollywood","stateProvince":"CA"},"frontendLink":"/job-posting/grassp-health/cannabis-customer-service-representative/b374468ec8e02b5e6694985067432bd0","title":"Cannabis Customer Service Representative","category":"Retail","hash":"b374468ec8e02b5e6694985067432bd0","postingUrl":"https://www.indeed.com/job/cannabis-customer-service-representative-beb25f3c554f3695"},{"function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p></p><div><div><div><div><div><p>Reports to: Retail Store Manager</p><p>Summary of Position:</p><p>Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.</p><p>Front Desk/Reception Primary Duties and Responsibilites:</p><p>**Duties may vary depending on workload, staffing levels and direction from management**</p><ul><li>Responsible for greeting patients upon arrival and performing initial check in</li><li>Assists new patients with questions and required forms</li><li>Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms</li><li>Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms</li><li>Answers incoming phone calls and voice messages</li><li>Responsible for filing admin/patient paperwork and maintaining an organized file system</li><li>Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation</li><li>Reception may be asked to prep phone orders or an order for the next patient in the bud room</li><li>Upon product delivery, assist managers with Transportation Manifests and/or the counting of products</li><li>Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates</li><li>Updates white board which may include staff favorites or running specials</li><li>Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room</li><li>Cleans and sterilizes chop sticks, trimmers, scales and jars</li></ul><br /><p></p><p></p><p>Requirements</p><br /><p></p><ul><li>Must be licensed by the State of Colorado Medical Marijuana Enforcement Division</li><li>Must have friendly, out-going, positive attitude</li><li>Basic computer skills; Excel, Word, Scanning and Uploading documents</li><li>Organizational Skills</li><li>Outstanding Customer Service</li><li>Excellent Communication Skills</li><li>Budtender experience is a plus</li><li>Market Awareness</li></ul><br /><p></p><p>GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits</p></div></div></div></div></div><p></p><br /><p>copy of your resume to <b>[email protected]</b></p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"Denver, CO 80204","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception/234653d2128a097e7b4e433003b88dd5","title":"FRONT DESK / RECEPTION","category":"Medical & Healthcare","hash":"234653d2128a097e7b4e433003b88dd5","postingUrl":"https://www.indeed.com/job/front-desk-reception-d8ca86065f786297"},{"function":["Customer Service"],"postedOn":"5 days ago","description":"<div><div><p>Durham Vape Shop in Durham, 3808 GUESS is looking for one customer service member to join our strong team. We are located on 4422 N Roxboro St Ste A. Our ideal candidate is a self-starter, ambitious, and reliable.</p><p>Responsibilities</p><ul>*Greet customers and make them feel at home *Answer any questions the customers may have *Assist Customers in preparing their orders *Clean work area as needed to maintain a tidy work environment *Respond to all complaints in a friendly and professional manner</ul><p></p><p><br />Qualifications</p><ul>*Friendly attitude even when dealing with disgruntled employees *Responsible and proven ability to maintain scheduling commitments *Ability to problem solve quickly concerns customers may have *Good communication skills with customers *Must have some CBD, HEMP, and VAPE knowledge *Bilingual is a plus but not necessary *Must have your own transportation *Must be 21</ul><p>We are looking forward to reading your application.</p><p>Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.</p><p>About DURHAM VAPE SHOP: Durham Vape Shop in Durham, NC is looking for an individual to join our 5 person strong team. We are located on 4422 N Roxboro Rd Ste A. Our ideal candidate is self-driven, punctual, and engaged. Learn more about us at www.durhamvapelounge.com.</p><p><br />By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply.<br /><br />Powered by Homebase. Free employee scheduling, time clock and hiring tools.</p></div></div>","company":{"name":"DURHAM VAPE SHOP"},"location":{"country":"United States","address":"Durham, NC 27704","city":"Durham","stateProvince":"NC"},"frontendLink":"/job-posting/durham-vape-shop/customer-service/67d116a1f8f2bb14c6d27593843a9c7f","title":"Customer Service","category":"Retail","hash":"67d116a1f8f2bb14c6d27593843a9c7f","postingUrl":"https://www.indeed.com/job/customer-service-88d57451771d16d1"},{"employmentType":"Full-time, Permanent","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p><b>JOB SUMMARY</b></p><p><b>*Note : </b> This position requires* <i>Cannabis Industry experience</i> <b>and/or </b> <i>knowledge of the product line. </i>*</p><p>Arizer is a leading manufacturer and international distributor of dry-herb vaporizers, with an exceptional reputation in product design, innovation, quality and customer service.</p><p>With strong growth in the industry we have an opportunity for a permanent full-time position. We’re seeking a friendly, organized, and dependable candidate for the position of Customer Service Representative.</p><p><b>Responsibilities and Duties</b></p><ul><li>Customer service, order processing, customer invoicing</li><li>Respond promptly to customer emails &amp; ensure customer satisfaction</li><li>Work with Arizer Service, Sales, Shipping, &amp; Website teams</li><li>Administrative Support, preparation of documents, forms, etc</li></ul><ul><li>Expertly diagnose, troubleshoot, and resolve customer concerns pertaining to:</li><li>Website Use (policies, orders, payments, shipping)</li><li>Product Use (functionality, cleaning/maintenance, quality/safety, warranty)</li></ul><p><b>Qualifications and Skills</b></p><ul><li>Independent, self-starter, able to take direction and work well unsupervised</li><li>Customer Service Experience (*online customer service experience is an asset)</li><li>Good research skills and attention to detail</li><li>Ability to multi-task</li><li>Excellent written and verbal communication skills</li><li>Strong computer skills: MS Office / Google Docs</li><li>Proficient in email communications</li><li>Customer Focused, positive attitude, helpful / compassionate demeanour</li><li>Able to think critically, anticipate &amp; resolve customer concerns</li></ul><p><b>Are you a hard working and proactive team player with attention to detail / accuracy, and the ability to provide fast &amp; friendly customer-centric service with a positive attitude and compassionate demeanour? If so, let’s talk.</b></p><p><b>Benefits</b></p><ul><li>Arizer offers competitive salaries, benefits package and a casual attire workplace.</li><li>Telecommuting/Work from home hours possible.</li><li>Opportunities for advancement.</li></ul><p>Job Types: Full-time, Permanent</p><p>Salary: From $40,000.00 per year</p><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Disability insurance</li><li>Extended health care</li><li>Life insurance</li><li>Paid time off</li><li>RRSP match</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />All staff is 100% vaccinated. PPE &amp; Distancing rules in effect.</p><p>Education:</p><ul><li>Bachelor's Degree (required)</li></ul><p>Experience:</p><ul><li>customer service: 3 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Arizer"},"location":{"country":"Canada","address":"Kitchener, ON","city":"Kitchener","stateProvince":"ON"},"frontendLink":"/job-posting/arizer/customer-service-representative/306ab2ff1c7e35cd5cc73e00ee456822","title":"Customer Service Representative","category":"Retail","hash":"306ab2ff1c7e35cd5cc73e00ee456822","postingUrl":"https://ca.indeed.com/job/customer-service-representative-e44fc756415b18b2"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p>Farmhouse Artisan Market is a luxury cannabis delivery service dedicated to connecting savvy consumers and connoisseurs to the highest quality, most sustainable, and healthiest products the industry has to offer. Farmhouse is a resource for those beginning to explore how cannabis can be added to a healthy, natural lifestyle as well as those who are knowledgeable and looking for the best craft cannabis goods. Whatever you are looking for, Farmhouse will deliver a bespoke cannabis experience.</p><p>We are a local, family owned and operated company founded on supporting the small and heritage farmers and makers in order to help preserve a culture that puts quality, the environment and consumer safety before anything else. We encourage buying locally and knowing your farmer and we understand the important roll aesthetics plays in enjoying the day to day. If these values resonate with you and you feel you are a customer service master, we’d love to meet you!</p><p><i>*Must be 21 or older </i></p><p><b>Responsibilities</b></p><ul><li>Manage large amounts of incoming calls, texts, chats and emails</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Create efficient routes with accurate delivery times for drivers, while making sure drivers have similar numbers of orders assigned to them throughout the day</li><li>Communicate changes to delivery routes with drivers</li><li>Document all returned orders</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Must be highly computer literate (we are Mac + iOS based) and able to type quickly</li><li>Must have basic knowledge of cannabis products and be interested in learning more (cannabis industry experience a plus)</li></ul><p>This is a fast paced position that requires attention to detail and the ability to remain self-directed during downtime. We are looking for an upbeat team member who is ready to take on the north bay!</p><p>Job Types: Full-time, Part-time</p><p>Pay: $19.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />Anyone entering the office must wear a mask. We provide disinfectants for surfaces, hand sanitizer, and sinks with soap and water for frequent handwashing. There is plenty of space, and people are able to stay 6 ft apart.</p><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Farmhouse Artisan Market"},"location":{"country":"United States","address":"Petaluma, CA 94954","city":"Petaluma","stateProvince":"CA"},"frontendLink":"/job-posting/farmhouse-artisan-market/dispatcher-customer-service-representative/4e0e11e47166957336fb351ee239e613","title":"Dispatcher/Customer Service Representative","category":"Retail","hash":"4e0e11e47166957336fb351ee239e613","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-representative-b8917cedd5ec8912"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$44k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/fall-river-customer-service-representative-salary-SRCH_IL.0,10_IC1154779_KO11,42.htm"},{"salaryStart":"$25k","salaryEnd":"$36k","currency":"US","source":"Monster","position":"Automotive Customer Service Representative","type":"per year","url":"https://www.monster.com/salary/q-automotive-customer-service-representative-l-fall-river-ma"},{"salaryStart":"$24k","salaryEnd":"$54k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/How-Much-Does-a-Customer-Service-Representative-Make-a-Year-in-Franklin,MA"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p>The Customer Service Representative(CSR) reports to the Retail Store Manager(RSM). The CSR is primarily responsible for the customer experience through telephone, email, or online chat interaction.Responsibilities Delivers exceptional customer service by listening, interacting, and following-up with customers to ensure satisfaction. Works proactively to solve customer complaints and concerns. Builds and increases customer retention, fostering strong relationships, developing brand awareness, and loyalty. Utilize customer, and team member, feedback to readily implement changes to improve the customer experience. Handles sensitive conversations while also protecting the company from liability and breach of various regulations. Effectively utilize technology and software platforms to maintain efficiency, documentation, and reporting. Perform all daily opening and closing procedures for the call center. Provide daily correspondence via email with the RSM and team members as needed Adheres to all Northeast Alternatives Policies and Procedures. Maintain a clean and organized work environment. Other duties as assigned.Physical Requirements Ability to lift up to 25 lbs. and push/pull up to 50 lbs. Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.Working EnvironmentNo description provided.Experience 1 year of Cannabis industry experience preferred. Experience in a communication, customers service, and detail oriented work environment. Strong interpersonal, verbal, and written communication skills. Ability to maintain composure under pressure, and de-escalate disgruntled customers while proving solutions to resolve any, and all, situations. Full-time (40 Hours per week). Must be available 7 days a week in the morning, afternoon, and evening. Must be 21, and have a clean criminal record. Must have reliable transportation.Education High School Graduate or equivalent.About Northeast AlternativesNortheast Alternatives (NEA) is a medical marijuana dispensary, and 21 recreational cannabis store located in Fall River, MA. We genuinely believe in the life-changing benefits of cannabis and are committed to producing high-quality, 100% compliant products that exceeds the expectations of our patients and customers each and every time</p></div>","company":{"companyType":"Private/Established","name":"Vangst","logoUrl":"/logos/vangst-1731290886786334fb502ebdee566cc6.png"},"location":{"country":"United States","address":"Fall River, MA, USA","city":"Fall River","stateProvince":"MA"},"frontendLink":"/job-posting/vangst/customer-service-representative/5652861a0b8942a9c928c93f950af2ec","title":"Customer Service Representative","category":"Professional, Scientific, and Technical Services","hash":"5652861a0b8942a9c928c93f950af2ec","postingUrl":"https://www.recruit.net/job/customer-service-representative-jobs/1E3E2C35C8D5C55B","salary":"$28k - $44k"},{"function":["Customer Service"],"postedOn":"10 days ago","description":"<div><div>Company Introduction:<br />A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.<br />Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.<br />While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:<p><br />The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p><br />To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><br />Skills:<ul><br /><li>Strong inter-personal and communication skills</li><br /><li>Strong attention to detail a must</li><br /><li>Organizational Skills</li><br /><li>Networking Savvy</li><br /><li>Understanding of what makes an event “successful”</li><br /><li>Creative flair for effective design and development of an event</li><br /><li>Dedication to Customer Service</li><br /><li>Motivation for Sales</li></ul><br />Benefits:<ul><br /><li>Health insurance</li><br /><li>Dental insurance</li><br /><li>Vision insurance</li><br /><li>Paid time off</li><br /><li>Flexible schedule</li></ul><br />Schedule:<ul><br /><li>Monday to Friday</li><br /><li>Weekends required</li><br /><li>Holidays required</li><br /><li>Day shift</li><br /><li>Night shift</li><br /><li>8 hour shift</li></ul><br />Requirements:<ul><br /><li>High School Diploma or equivalent</li><br /><li>Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</li><br /><li>Excellent customer service skills</li><br /><li>Knowledge and adherence to the policies, procedures and goals of the Lotus Way</li><br /><li>Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</li><br /><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><br /><li>Understanding of company products, services, and policies.</li><br /><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><br /><li>Ability to ask prying questions and diffuse tense situations.</li><br /><li>Strong time management and decision making skills.</li><br /><li>Adaptability and accountability.</li><br /><li>Fluency in multiple languages may be desired.</li></ul><br />Pay &amp; Compensation:<ul><br /><li>Hourly pay</li></ul><p><b><br />Additional Compensation:</b></p><ul><br /><li>Bonuses</li><br /><li>Store Discounts</li></ul><br />Customer Service Representative Job Duties:<ul><br /><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><br /><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><br /><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><br /><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><br /><li>Utilizing software, databases, scripts, and tools appropriately.</li><br /><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><br /><li>Making sales or recommendations for products or services that may better suit client needs.</li><br /><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><br /><li>Adhering to all company policies and procedures.</li><br /><li>Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</li><br /><li>Ability to handle fast paced environment while providing superior customer service.</li></ul></div></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/efdfe20bf9a497eabfde20c632f64062","title":"Call Center Representative","category":"Agriculture & Farming","hash":"efdfe20bf9a497eabfde20c632f64062","postingUrl":"https://www.indeed.com/job/call-center-representative-90c3c8e0bcc46b47"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$52k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/woodbury-customer-service-representative-salary-SRCH_IL.0,8_IC1132467_KO9,40.htm"},{"salaryStart":"$34k","salaryEnd":"$56k","currency":"US","source":"Salary.com","position":"Customer Service Representative II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-ii-salary/minneapolis-mn"},{"salaryStart":"$24k","salaryEnd":"$53k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Minneapolis,MN"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"12 days ago","description":"<div><p>[Customer Service / Remote]</p><p>• Anywhere in U.</p><p>S. / $15-hr</p><p>• As a Patient Support Expert you'll: Provide assistance to patients applying for medical cannabis cards in 11 different states; Help customers navigate the online application video chat with a doctor and receive their medical card; Help customers (in a timely professional and friendly fashion) to place orders using the company's delivery marketplace; Collaborate on team projects and company wide efforts to advance the industry</p><p>Hiring Fast &gt;&gt;</p></div>","company":{"companyType":"Private/Growth","name":"Nugg Club","logoUrl":"/logos/nugg-011191c43cdb740ed55eb85c88529084.png"},"location":{"country":"United States","address":"Woodbury, MN, USA","city":"Woodbury","stateProvince":"MN"},"frontendLink":"/job-posting/nugg-club/customer-service-representative/a947b6dbc7733e928014e21107c6bd32","title":"Customer Service Representative","category":"Information Technology & Services","hash":"a947b6dbc7733e928014e21107c6bd32","postingUrl":"https://us.bebee.com/job/20211006-ace8d752516009ce5add0ae93d286080","salary":"$28k - $52k"},{"employmentType":"Full-time","function":["Medical"],"postedOn":"2 days ago","description":"<div><p>Position: Bilingual Patient Services Representative (Cannabis Division)</p><p>BILINGUAL PATIENT CARE SPECIALISTAre you looking for strong training and career growth? Do you love helping others in need? Our client is a leader in the cannabis industry. They require a Bilingual Patient Care Specialist to join their growing nonprofit team. Working for this company will kick start your career and move you into a strong career advancement growth! They offer a very strong salary and benefits package.</p><p>Normal 8:30 to 5:00 hours and a stunning office in Mississauga.</p><p><b>DUTIES:</b></p><p>Patient Liaison Service Work with Excel and Outlook daily. COMPUTER</p><p><b>SKILLS:</b></p><p>Microsoft Excel Microsoft Word Microsoft Outlook</p><p><b>REQUIREMENTS:</b></p><p>Excellent verbal language skills in both French and English administration / coordination experience Compassionate University or College Diploma., Energetic, Driven and Reliable people only need apply!</p></div>","company":{"name":"Bilingual Source"},"location":{"country":"Canada","address":"Mississauga, ON","city":"Mississauga","stateProvince":"ON"},"frontendLink":"/job-posting/bilingual-source/bilingual-patient-services-representative-cannabis-division/d4167b39065d5544775916689113b9d3","title":"Bilingual Patient Services Representative​/Cannabis Division","category":"Non-Profit","hash":"d4167b39065d5544775916689113b9d3","postingUrl":"https://www.learn4good.com/jobs/mississauga/canada/language_and_multilingual/656748601/e/"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>The mission of Lazarus Naturals is to make high-quality, affordable hemp-based CBD products so everyone can experience the power of CBD. We have a fun, fast paced, and close-knit work environment and are looking for an experienced Service leader to join our team. As Senior Manager, Customer Service &amp; Support, you will be responsible for guiding our overall approach to customer service, managing a team of both B2B and direct-to-consumer support agents, and ensuring we continually offer best-in-class support to all customers.<br />This is an exciting opportunity to gain experience in a booming industry and a rapidly growing company that makes CBD accessible to those who need it most. This impactful role will be based in Portland, OR and will be directly responsible for the following:</p><ul><li>Develop, execute, and continually improve the vision, strategy, and day-to-day tactics undertaken for Service at Lazarus Naturals.</li><li>Partner with the leadership team to align Service department policies, practices, and systems with the company’s overall objectives and mission.</li><li>Collaborate with B2B sales leadership to ensure quick resolution of customer requests, including order processing, order issue resolution, and general sales support.</li><li>Demonstrated ability to manage through organizational complexity and ambiguity, working with leaders and stakeholders in a fast-paced/time-sensitive environment, while managing multiple competing priorities.</li><li>Support the daily operations of the Service team, making sure that KPIs, goals, and objectives are consistently met and improved upon.</li><li>Determine common processes, solutions, and systems to improve operating efficiency, problem resolution, and customer satisfaction.</li><li>Ensure that Service employees are properly trained in all facets of their job responsibilities, including systems training, product knowledge, business process knowledge, new feature knowledge, and best practices.</li><li>Monitor overall department performance based on KPIs and report results to stakeholders across the organization regularly.</li><li>Perform training needs assessments to identify opportunities for service delivery improvements and value-add to our customers.</li><li>Foster a positive work environment and establish and maintain growth development plans for team members.</li><li>Develop and maintain relationships with key departments such as sales, operations &amp; marketing to allow for continuous communications, issue avoidance, and resolution.</li><li>Effectively communicate and manage change in operating procedures and processes to ensure staff understanding, retention, and appropriate execution.</li><li>Administrate core service systems, including ZenDesk Support, ZenDesk Sell, and other business-critical systems.</li></ul><p><b>Requirements</b></p><ul><li>5+ years' experience in customer service, including 2+ years of management/leadership of a customer service team.</li><li>Ability to maintain high performance under tight deadlines, including managing multiple projects simultaneously with exceptional quality, organization, and attention to detail.</li><li>Critical decision-making capabilities and a “take ownership” professional attitude.</li><li>Proven record of developing customer-facing strategies, which drive customer satisfaction, tenure, and revenue.</li><li>Effective and timely problem solver that delivers innovative solutions to problems across the organization.</li><li>Demonstrates initiative and reliability by driving change through to completion in collaboration with relevant stakeholders.</li><li>A proactive, energetic go-getter who thrives under pressure and in ambiguous situations.</li><li>Can confidently assess a situation, determine a solution and run with it.</li><li>Strong analytical skills with the ability to create solutions for operational problems.</li><li>Strong understanding of core business best practices and proven record of deploying them in a customer-centric environment.</li><li>Excellent verbal, written, and visual communication skills.</li><li>Experience with Zendesk is highly desired.</li><li>CBD industry experience a plus.</li></ul><p><b>Benefits</b></p><ul><li>Comprehensive Benefits (Medical, Vision, and Dental Insurance)</li><li>Employee Discount Program</li><li>Fully Stocked Kitchen</li><li>401K Program</li><li>Commuter Benefits &amp; FSA</li></ul><p>This is a full-time role based in Portland, OR. Interested parties are encouraged to send a cover letter detailing why you think you could be a great fit, along with an updated resume.<br />Veterans strongly encouraged to apply.<br />_<br />Lazarus Naturals<i>_ is proud to be an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</i></p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Established","name":"Lazarus Naturals","logoUrl":"/logos/lazarus-naturals-fa5b2dfc60b2a25a9f6c7cf0260c7678.png"},"location":{"country":"United States","address":"Portland, OR","city":"Portland","stateProvince":"OR"},"frontendLink":"/job-posting/lazarus-naturals/senior-manager-customer-service-and-amp-support/11813cfab8b79e683122fd886998e49f","title":"Senior Manager, Customer Service &amp; Support","category":"Medical & Healthcare","hash":"11813cfab8b79e683122fd886998e49f","postingUrl":"https://www.indeed.com/job/senior-manager-customer-service-support-050e540b423ba61f"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p><b>ABOUT US</b><br />Harborside is a global leader in the cannabis movement and represents the cutting-edge of innovation in our industry. Our employees are valuable to us - we offer a highly competitive benefits package which includes medical, dental, vision, FSAs, commuter benefits, EAP and 401k. We’re currently seeking a compassionate and friendly customer service professional to join our team in SAN JOSE , CA.</p><p>CALL CENTER ASSOCIATE<br />With compassion, warmth and gentleness, our Call Center Associates assist our patients on inbound/outbound calls or through web orders. Assessing the needs of each customer, our team members provide appropriate product knowledge and exceptional service. Must accurately record all transactions for Delivery and Pick-up Sales.</p><p><b>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list is not intended to be all inclusive)</b></p><ul><li>Perform opening and closing duties.</li></ul><ul><li>Verify and register customer recommendations</li></ul><ul><li>Provide exceptional service and product knowledge</li></ul><ul><li>Place patient orders in computer system</li></ul><ul><li>Record transactions accurately</li></ul><ul><li>Address and resolve patient complaints using conflict resolution; escalate service issues in an expedient manner</li></ul><ul><li>Build patient loyalty through customer-centric, focused and positive interactions</li></ul><ul><li>Adhere to all legal standards of discussing medicine over the phone</li></ul><ul><li>Answer phones and respond to patient requests</li></ul><ul><li>Follow-up on customer inquiries not immediately resolved</li></ul><ul><li>Conduct customer satisfaction surveys for previous orders</li></ul><ul><li>Place follow up calls for newly registered customers who have not yet ordered</li></ul><ul><li>Follow up with customers to collect outstanding payments when necessary</li></ul><ul><li>Upload customer documents to Treez/ Baker/POS system</li></ul><ul><li>Track and record banned customers, referrals, etc.</li></ul><ul><li>Modify customer orders upon request and coordinate with inventory to ensure accuracy</li></ul><p>OTHER FUNCTIONS AND RESPONSIBILITIES:</p><ul><li>Recognize, document and alert the supervisor of trends in customer calls.</li></ul><ul><li>Maintain a positive, caring attitude, and treat customers/co-workers with respect and sensitivity.</li></ul><ul><li>Listen and respond to customer and coworker needs/requests appropriately and timely.</li></ul><ul><li>Maintain neatness, cleanliness and organization of the department and your workspace.</li></ul><ul><li>Maintain strict confidentiality with customer information.</li></ul><ul><li>Follow and integrate Harborside policies and procedures into all on-the-job interactions, tasks, and behaviors</li></ul><ul><li>Other duties and tasks as assigned by Supervisor</li></ul><ul><li>Understand, embrace and embody the mission of Harborside.</li></ul><p>PERFORMANCE REQUIREMENTS (Knowledge, Skills and Abilities):</p><ul><li>Outstanding customer service skills.</li></ul><ul><li>Knowledge of medical cannabis strains and applications, effects and routes of delivery.</li></ul><ul><li>Knowledgeable in MS Office (Word/Excel).</li></ul><ul><li>Excellent communication skills.</li></ul><ul><li>Excellent phone presence.</li></ul><ul><li>Basic computer operating skills and ability to learn software applications.</li></ul><ul><li>Basic math skills.</li></ul><p><b>GENERAL PERFORMANCE REQUIREMENTS: </b></p><ul><li>Provide excellent service.</li></ul><ul><li>Present a professional image in appearance, actions and words.</li></ul><ul><li>Demonstrate ownership, accountability, initiative and quality of work.</li></ul><ul><li>Build positive team relationships throughout your department and Harborside.</li></ul><ul><li>Work scheduled shifts.</li></ul><ul><li>Record all time worked accurately, promptly, and honestly.</li></ul><ul><li>Follow all safety policies.</li></ul><ul><li>Be a role model for the Harborside Experience.</li></ul><ul><li>Understand and practice Harborside values.</li></ul><ul><li>Demonstrate ethical behavior.</li></ul><p>WORK CONTEXT<br />PHYSICAL DEMANDS:</p><ul><li>Requires prolonged standing and some bending, stooping and stretching</li></ul><ul><li>Ability to operate a computer, POS system and other office equipment</li></ul><ul><li>Moving up to 20 pounds on occasion.</li></ul><p><b>WORKING CONDITIONS: </b></p><ul><li>Work will generally be performed inside a fast-paced medical cannabis dispensary.</li></ul><ul><li>Involves frequent phone and web contact with patients and staff.</li></ul><ul><li>Will require working varied hours/days, including nights, weekends, holidays, and/or events, on occasion.</li></ul><ul><li>May require working under an alternative workweek schedule agreement.</li></ul><p><b>EDUCATION/EXPERIENCE: </b></p><ul><li>Prior experience in administrative customer relations/customer service (1 year minimum).</li></ul><ul><li>HS diploma, GED or equivalent.</li></ul><ul><li>Experience working in the medical cannabis/health industry highly desirable.</li></ul><ul><li>Must be 21+ years old and pass a criminal background check per city regulations</li></ul><p><b>EEO STATEMENT</b><br />Harborside is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. EOE.</p><p>Location: 1365 N 10th St</p><p>USA</p><p>San Jose</p><p>CA</p><p>95112, San Jose, CA 95112</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Public/Established","name":"Harborside","logoUrl":"/logos/harborside-810c2a102b13d65f8d3f7765da5a966a.jpeg"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/harborside/call-center-associate/1ade3ab70c257a603f24cc555296792c","title":"Call Center Associate","category":"Retail","hash":"1ade3ab70c257a603f24cc555296792c","postingUrl":"https://www.indeed.com/job/call-center-associate-1eb1a8ce1c448088"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>Overview:</p><p>The cashier is responsible for overseeing the daily operations of the gas station in a professional manner. Constant maintenance of the station, which includes customer service, cash register, stocking, and maintaining station organization.</p><p>Duties:</p><ul><li>Responsible for delivering superior customer service in a variety of departments</li></ul><ul><li>Resolves customer issues in a prompt and courteous manner.</li></ul><ul><li>Manage cash register</li></ul><ul><li>Assist to properly stock merchandise and fill shelves</li></ul><ul><li>Suggestive selling and handles special requests</li></ul><ul><li>Assist with tobacco and lottery sales</li></ul><p>Qualifications:</p><ul><li>1 year of cashier experience required</li></ul><ul><li>1 year of customer services experience or related</li></ul><ul><li>High School Diploma or equivalent.</li></ul><ul><li>Able to commute to and from work</li></ul><ul><li>Basic math and reading skills</li></ul><ul><li>Basic (PC) Computer Knowledge</li></ul><ul><li>Lift up to (20) pounds; Bend, sit and twist for long periods of time</li></ul><p><b>Pay: $12 per hour</b></p><p>Job Type: Full-time</p><p>Pay: Up to $12.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Cashiering: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Cannabis Employment Professionals"},"location":{"country":"United States","address":"Allentown, PA 18104","city":"Allentown","stateProvince":"PA"},"frontendLink":"/job-posting/cannabis-employment-professionals/gas-station-attendant-cashier/1af3e0a75f60b6cc775c2372b7b31f37","title":"Gas Station Attendant/Cashier","category":"Retail","hash":"1af3e0a75f60b6cc775c2372b7b31f37","postingUrl":"https://www.indeed.com/job/gas-station-attendantcashier-52e481d94a5ec29d"},{"employmentType":"Full-time","function":["Medical"],"postedOn":"2 days ago","description":"<div><p><b>Job Description</b></p><p>What we do: We are the fastest growing medical cannabis clinic in South Florida. Patients come in for a consultation to see if their existing conditions make them eligible for MMUR card.</p><p>We do not sell cannabis.</p><p><b>We create unique all around positive patient experience. This position is for an energetic individual who is able to:</b></p><p>· Help greet new patient and walk them thought the process of registering for MMUR card</p><p>· Answer calls and book new appointments utilizing our scheduling software</p><p>· Enter Medical Marijuana Recommendations with State of Florida</p><p>· Work alongside our Certified and Licensed Doctors</p><p>· Maintain highest level of customer service and patient care</p><p><b>Ideal Candidate Qualifications:</b></p><p>- Previous experience in customer service, sales or hospitality</p><p>- Excellent written and communication skills</p><p>- Computer Knowledge</p><p>- Ability to thrive is fast paced environment</p><p>This is a part time position at first, but we are looking to turn it into full time for a right person! We are building a team capable of maintaining highest standards of service for our rapidly expanding patient basis</p></div>","company":{"name":"Canna DRX"},"location":{"country":"United States","address":"West Palm Beach, FL, USA","city":"West Palm Beach","stateProvince":"FL"},"frontendLink":"/job-posting/canna-drx/medical-cannabis-care-ambassador/9ef1b04d499edc5086c03d96bb00f89d","title":"Medical Cannabis Care Ambassador","category":"Medical & Healthcare","hash":"9ef1b04d499edc5086c03d96bb00f89d","postingUrl":"https://www.ziprecruiter.com/c/Canna-DRX/Job/Medical-Cannabis-Care-Ambassador/-in-West-Palm-Beach,FL?jid=2b74a7c8b063e81b"},{"function":["Customer Service"],"postedOn":"11 days ago","description":"<div><div><p>We are looking for Rockstar Customer Service Representatives!</p><p>The Customer Service Team is currently working a hybrid schedule - 3 days in office, 2 days remote. We will eventually transition to 5 days back in the office.</p><p>Shift M-F 9am - 6pm (1 hour unpaid lunch)</p><p>Above average pay!</p><p>Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.</p><p>The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:</p><ul><li>Meeting the needs of internal and external customers with efficiency, team spirit and courtesy</li><li>Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.</li><li>Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available</li><li>Demonstrating a thorough understanding and effective performance of customer service policies and procedures</li><li>Processing a high volume of customer orders and change notices in an accurate and timely manner</li><li>Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties</li><li>Answering all incoming phone calls and routes the call accordingly</li><li>All other duties as assigned</li></ul><br /><p></p><p><b>Minimum Qualifications</b></p><ul><li>High school diploma or equivalent; Bachelor's Degree a plus</li><li>3-5+ years' experience with heavy data entry in customer service maintaining dedicated clients</li><li>Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook</li><li>Experience with ERP or CRM</li><li>Experience with help desk software (ZenDesk or other similar applications)</li><li>Organized and time management skills</li><li>High attention to quality of work</li><li>High workload volume experience</li><li>Impeccable follow up skills</li><li>Excellent verbal and written communication skills</li></ul></div></div>","company":{"companyType":"Private/Established","name":"Green Roads","logoUrl":"/logos/green-roads-eadfd3ae1f2bf87e65e0892706bd122b.jpeg"},"location":{"country":"United States","address":"Deerfield Beach, FL","city":"Deerfield Beach","stateProvince":"FL"},"frontendLink":"/job-posting/green-roads/customer-service-representative-cannabis-industry/c62a00396f63e67a2cc1e605564e58ed","title":"Customer Service Representative - Cannabis Industry","category":"Medical & Healthcare","hash":"c62a00396f63e67a2cc1e605564e58ed","postingUrl":"https://www.indeed.com/job/customer-service-representative-cannabis-industry-f0c085ad2574d879"},{"employmentType":"Full-time","function":["Retail","Customer Service"],"postedOn":"4 days ago","description":"<div><p>Location: Reno Junction</p><p>MUST HAVE ACTIVE DISPENSARY AGENT CARD The Intake Position is the initial first point of contact for our Dispensaries. So, you set the tone It is imperative that all patients and customers are greeted, both in-person and over-the-phone, with a positive and warm welcome.</p><p>Must have strong customer service skills, a great outgoing attitude, along with a stellar work ethic. The Intake team member is also responsible for the cleanliness of the front desk and lobby area. Budtenders are responsible for customer experience, which includes helping customers, processing the transaction, cash handling, and stellar customer service. You must possess the ability to listen well and communicate effectively with various audiences.</p><p>As a critical part of the business operation, the Budtender will have the most interaction with the store’s patrons.</p><p>Must be outgoing, passionate, and very knowledgeable on the products and cannabis. Budtenders also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines. RESPONSIBILITIES Provide the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality Process-in patients and customers by validating identification and enter information securely entered in our POS system Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files Provide all new patients/customers with a brief explanation of services Become well-educated with all cannabis products offered and/ or be willing to learn</p><p>Must be educated on all marijuana and products offered Manage all visitor access of vendors, contractors, etc., partnered with the Store Manager or Assistant Manager Act as liaison to all departments on security needs Motivated to learn and execute new tasks during downtime All other duties as assigned SKILLS/ABILITIES REQUIRED Organization Top-notch customer service skills Close attention to detail Time management skills Excellent telephone skills Excellent communication Teamwork Powered by JazzHR</p></div>","company":{"website":"ayrwellness.com","companyType":"Public/Established","name":"AYR Wellness","logoUrl":"/logos/ayr-wellness-ba3da88b0c41e805422edfc8a9315df2.jpeg"},"location":{"country":"United States","address":"Reno Junction, CA, USA","city":"Reno Junction","stateProvince":"CA"},"frontendLink":"/job-posting/ayr-wellness/mynt-dispensary-budtender-front-desk/cec2ef73041ad751ad1ff1070f0b5896","title":"Mynt Dispensary- Budtender​/Front desk","category":"Agriculture & Farming","hash":"cec2ef73041ad751ad1ff1070f0b5896","postingUrl":"https://www.learn4good.com/jobs/california/customer_service/652750813/e/"},{"salaries":[{"salaryStart":"$29k","salaryEnd":"$50k","currency":"US","source":"Glassdoor","position":"Patient Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/mount-sinai-patient-service-representative-salary-SRCH_IL.0,11_IC1132340_KO12,42.htm"},{"salaryStart":"$22k","salaryEnd":"$34k","currency":"US","source":"ZipRecruiter","position":"Patient Care Associate","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Patient-Care-Associate-Salary-in-Yonkers,NY"},{"salaryStart":"$31k","salaryEnd":"$47k","currency":"US","source":"Monster","position":"Client Service Representative / Associate","type":"per year","url":"https://www.monster.com/salary/q-client-service-representative-associate-l-pittsfield-ma"}],"employmentType":"Part-time","function":["Medical"],"postedOn":"4 days ago","description":"<div><p>Position: NY - Patient Care Representative (Part-Time)</p><p>Location: Slingerlands</p><p>Company Description</p><p>Join the movement!</p><p>Pharma</p><p>Cann, one of the nation's leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?</p><p>We're grounded and growing. Based in Chicago, Pharma</p><p>Cann operates thirteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit .</p><p><b>Job Description</b></p><p>Under the supervision of the Pharmacist General Manager, the Patient Care Representative (PCR) will assist the general manager and assistant general manager in all administrative, clinical and operational functions within a fast-paced, clinically-oriented, environment. The PCR will educate patients/caregivers on medical marijuana products under the direct supervision of a pharmacist. The PCR will promote a work environment that is positive, patient service-oriented and compliant within the guidelines of the state and company.</p><p>The ideal candidate should be passionate about their role and have a strong willingness to help people become educated about medical cannabis.</p><p>Duties and responsibilities or (Essential Functions)</p><p>Assist pharmacist manager in filling practitioner recommendations, and filing state required documentation based on Compassionate Care Act guidelines.</p><p>Electronically file documents into member file folders, set up files for new members, and audit files to ensure that information is accurately filed.</p><p>Perform the timely triage of documents and steam-line tasks appropriately to the Pharmacists.</p><p>Answer phone calls from patients, schedule appointments, and any other functions necessary for Dispensary operations.</p><p>Process recommendations for patients under the direct supervision of a Pharmacist.</p><p>Prepare and provide support in all (onsite and desk) audit activities related to Dispensary Unit.</p><p>Assist in education and ringing out of patients.</p><p>Accountable for accurately utilizing Pharma</p><p>Cann's Point of Sale system.</p><p>Assist in the check in process in the Dispensary.</p><p>Provides outstanding patient spire patient confidence and create patient loyalty.</p><p>Develop knowledge of various products and the NYS Medical Marijuana Program and Federal law regarding medical cannabis.</p><p>Execute Pharma</p><p>Cann's dispensary protocols including safety plies with all security and legal requirements.</p><p>Act as a safety officer.</p><p>Ensure the store is well maintained.</p><p>Exceptional people skills.</p><p>Back up Courier and OSS roles as required. Couriers are required to hold a current driver license and maintain a good driving record.</p><p>Other duties as assigned by the General Manager. Strong Computer based skills.</p><p><b>Qualifications</b></p><p>Compassionate and strong work ethic</p><p>A high school diploma or higher and 2+ years of work experience. Experience in a retail, high level customer service company, and/or managed care/health care organization preferred.</p><p>Proven track record in ability to cultivate long- term patient/customer relationships</p><p>Previous dispensing, retail or patient service experience preferred</p><p>Exceptional patient service skills; experience in health care related field is a plus</p><p>Desire to learn about our products in order to assist patients</p><p>Knowledge of basic computer skills, Point of Sale software and cash management is a must</p><p>Strong attention to detail and must have a team-player mentality</p><p>Ability to deal with problems and resolve in a professional manner</p><p>Must be able to accommodate scheduling expectations including weekend, evening, and holiday shifts</p><p>Must be 21 years of age and pass a background check.</p><p>Working conditions</p><p>Job may require regular weekend and evening shifts.</p><p>May be required to drive in snow, rainy or difficult conditions.</p><p>May be tasked to deal with difficult clients.</p><p>May be required to stand for long periods.</p><p>Physical requirements</p><p>Can lift at least 50 pounds</p><p>Ability to withstand long hours working on a computer</p><p>Ability to move quickly within the facility</p><p>Additional Information</p><p>All your information will be kept confidential according to EEO guidelines.</p><p>Pharma</p><p>Cann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available</p></div>","company":{"website":"pharmacann-illinois.com","companyType":"Established","name":"PharmaCannis"},"location":{"country":"United States","address":"Slingerlands, NY, USA","city":"Slingerlands","stateProvince":"NY"},"frontendLink":"/job-posting/pharmacannis/ny-patient-care-representative-part-time/bec6b593e09af9bdfe4996a28ae565f4","title":"NY - Patient Care Representative​/Part-Time","category":"Medical & Healthcare","hash":"bec6b593e09af9bdfe4996a28ae565f4","postingUrl":"https://www.learn4good.com/jobs/new-york/healthcare/651455569/e/","salary":"$29k - $50k"},{"salaries":[{"salaryStart":"$21k","salaryEnd":"$38k","currency":"US","source":"ZipRecruiter","position":"Patient Care Technician","type":"per year","url":"https://www.ziprecruiter.com/Salaries/How-Much-Does-a-Patient-Care-Technician-Make-a-Year--in-Maryland"},{"salaryStart":"$15","salaryEnd":"$22","currency":"US","source":"Glassdoor","position":"Patient Care Technician","type":"per hour","url":"https://www.glassdoor.ca/Hourly-Pay/Chesapeake-Medical-Staffing-Patient-Care-Technician-Baltimore-Hourly-Pay-EJI_IE242181.0,27_KO28,51_IL.52,61_IM63.htm"},{"salaryStart":"$13","salaryEnd":"$19","currency":"US","source":"PayScale","position":"Patient Care Technician","type":"per hour","url":"https://www.payscale.com/research/US/Job=Patient_Care_Technician/Hourly_Rate/6bf71a83/University-of-Maryland-Medical-Center-Baltimore-MD"}],"employmentType":"Full-time","function":["Medical"],"postedOn":"4 days ago","description":"<div><p>Quick Apply Full-time 13 hours ago Full Job Description Looking for motivated individuals in a fast paced medical cannabis industry to assist medical patients with completing orders over the phone. Candidates will be responsible for: Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company's new products, services and policies Guide callers through troubleshooting, navigating the company site or using the products or services Job Type: Full-time Pay: $14.00 - $16.00 per hour Benefits: Employee discount Health insurance Paid training Schedule: 8 hour shift Monday to Friday Supplemental Pay: Commission pay Ability to commute/relocate: Nottingham, MD 21236: Reliably commute or planning to relocate before starting work (Preferred) Education: High school or equivalent (Preferred) Experience: Call center: 1 year (Preferred) Work Location: One location Work Remotely: No Work Location: One location Quick Apply</p></div>","company":{"website":"naturescarecompany.com","name":"Natures Care & Wellness"},"location":{"country":"United States","address":"Nottingham, MD, USA","city":"Nottingham","stateProvince":"MD"},"frontendLink":"/job-posting/natures-care-and-wellness/patient-center-technician/173fbb54f3d077165bf79c20d9a1a605","title":"Patient Center Technician","category":"Medical & Healthcare","hash":"173fbb54f3d077165bf79c20d9a1a605","postingUrl":"https://nottingham-md.geebo.com/jobs-online/view/id/954861796-patient-center-technician-/","salary":"$21k - $38k"},{"employmentType":"Full-time","function":["Manufacturing"],"postedOn":"4 days ago","description":"<div><p>Since the legalization of recreational Cannabis in October 2018, HEXO Corp has experienced incredible growth. As one of Canada’s top Cannabis companies, we continue to advance in this exciting new industry along with the incredibly talented people we have working on the team.</p><p>HEXO Corp creates globally trusted brands of easy-to-use and easy-to-understand cannabis products. HEXO Corp is a serious, business-oriented and socially responsible organization that is building dynamic teams of professionals that aren't afraid to step outside of their role, try new things and challenge the status quo.</p><p>If you are excited to take on a new challenge and are open to getting out of your comfort zone, we’re looking for people like you to join the HEXO Corp family.</p><p><b>Job Description:</b></p><p>• Effectively gather cannabis waste from designated waste areas</p><p>• Sort waste material</p><p>• Perform destruction of waste materials and related items</p><p>• Work cohesively with peers;</p><p>• Work professionally and accept guidance and development from Specialists Team Leads and Supervisors;</p><p>• Comply with good manufacturing practices and operational procedures;</p><p>• Assist in any other related tasks.</p><p><b>We are looking for:</b></p><p>• Punctuality and attendance;</p><p>• Ability to work effectively and accurately;</p><p>• Ability to work under pressure and within tight deadlines, in a fast-paced work environment;</p><p>• Positive and professional attitude; able to work both independently and as part of a dynamic team;</p><p>• Ability to adapt to changes;</p><p>• Attention to detail and autonomy in the execution of tasks;</p><p>• Ability to remain in a static position for a long period of time; standing</p><p>• Ability to work in a hot and humid work environment;</p><p>• Ability to lift a load of 50 LBS repetitively.</p><p>HEXO cultivates an inclusive and respectful workplace. This includes treating everyone with dignity and fairness, and maintaining a workplace that is free of harassment, discrimination, and violence. We welcome and encourage applications from people with disabilities and people from different backgrounds and capabilities. This diversity brings our organization a wealth of experience that builds a better team. Accommodations are available on request for candidates taking part in all aspects of the hiring and selection process</p></div>","company":{"website":"thehydropothecary.com","companyType":"Public/Established","name":"HEXO Operations Inc.","logoUrl":"/logos/hexo-corporation-cfa61f882259ac7f742a01266b314a98.jpeg"},"location":{"country":"Canada","address":"Canada"},"frontendLink":"/job-posting/hexo-operations-inc/destruction-personnel/aea5f8ddf0b4c11132d33b9410d6d1fa","title":"Destruction Personnel","category":"Medical & Healthcare","hash":"aea5f8ddf0b4c11132d33b9410d6d1fa","postingUrl":"https://jobs.laimoon.com/jobs/externalview/28804465"},{"employmentType":"Full-time","function":["Retail","Customer Service"],"postedOn":"6 days ago","description":"<div><p>At Miracle Leaf Health Centers we are looking to hire driven and passionate individuals within the vast developing CBD industry. There is an opportunity for individuals interested in growth within a company and are HIGHLY ENCOURAGED TO APPLY!</p><p><b>Responsibilities:</b></p><p>Welcome customers and offer EXCEPTIONAL customer service</p><p>Provide knowledge and help EDUCATE clients of the holistic benefits of CBD and our Medical Marijuana Services</p><p>Advise and assist customers about in-stock CBD products and of any promotions, membership plans, and or updates to our Medical Marijuana Services</p><p>Process payments</p><p>Cleaning, stocking, etc.</p><p>Job Requirements</p><p>Must be 21 years of age or older</p><p>Basic knowledge of CBD/ Medical Marijuana Cannabis</p><p>Team-Player</p><p>Open availability</p><p><b>Experience:</b></p><p>Retail sales/Customer service(any industry): Minimum 1 year</p><p>CBD/Cannabis industry: 1 year (Preferred)</p><p>COVID-19 precautions</p><p>Social distancing guidelines in place</p><p>Virtual meetings</p><p>Sanitizing, disinfecting, or cleaning procedures in place</p></div>","company":{"website":"miracleleaffl.com","name":"Miracle Leaf Health Centers Corp."},"location":{"country":"United States","address":"Miami, FL, USA","city":"Miami","stateProvince":"FL"},"frontendLink":"/job-posting/miracle-leaf-health-centers-corp/cbd-store-front-desk/ab85ca25579ec56d264eccca22a18726","title":"CBD Store Front Desk","category":"Medical & Healthcare","hash":"ab85ca25579ec56d264eccca22a18726","postingUrl":"https://tarta.ai/j/DFqrdHwBPV406l6XAncA-cbd-store-front-desk-in-miami-fl-at-miracle-leaf-health-centers-corp"},{"function":["Manufacturing"],"postedOn":"4 days ago","description":"<div>Since the legalization of recreational Cannabis in October 2018, HEXO Corp has experienced incredible growth. As one of Canada’s top Cannabis companies, we continue to advance in this exciting new industry along with the incredibly talented people we have working on the team.<br /><br />HEXO Corp creates globally trusted brands of easy-to-use and easy-to-understand cannabis products. HEXO Corp is a serious, business-oriented and socially responsible organization that is building dynamic teams of professionals that aren't afraid to step outside of their role, try new things and challenge the status quo.<br /><br />If you are excited to take on a new challenge and are open to getting out of your comfort zone, we’re looking for people like you to join the HEXO Corp family.<br /><br /><b>Job Description:</b><br /><ul><li>Effectively gather cannabis waste from designated waste areas</li><li>Sort waste material</li><li>Perform destruction of waste materials and related items</li><li>Work cohesively with peers;</li><li>Work professionally and accept guidance and development from Specialists Team Leads and Supervisors;</li><li>Comply with good manufacturing practices and operational procedures;</li><li>Assist in any other related tasks.</li></ul><b>We are looking for:</b><br /><ul><li>Punctuality and attendance;</li><li>Ability to work effectively and accurately;</li><li>Ability to work under pressure and within tight deadlines, in a fast-paced work environment;</li><li>Positive and professional attitude; able to work both independently and as part of a dynamic team;</li><li>Ability to adapt to changes;</li><li>Attention to detail and autonomy in the execution of tasks;</li><li>Ability to remain in a static position for a long period of time; standing</li><li>Ability to work in a hot and humid work environment;</li><li>Ability to lift a load of 50 LBS repetitively.</li></ul>HEXO cultivates an inclusive and respectful workplace. This includes treating everyone with dignity and fairness, and maintaining a workplace that is free of harassment, discrimination, and violence. We welcome and encourage applications from people with disabilities and people from different backgrounds and capabilities. This diversity brings our organization a wealth of experience that builds a better team. Accommodations are available on request for candidates taking part in all aspects of the hiring and selection process.</div>","company":{"companyType":"Public/Established","name":"HEXO Operations Inc.","logoUrl":"/logos/hexo-corporation-cfa61f882259ac7f742a01266b314a98.jpeg"},"location":{"country":"Canada","address":"Gatineau, QC","city":"Gatineau","stateProvince":"QC"},"frontendLink":"/job-posting/hexo-operations-inc/destruction-personnel/d88d40176404dc4ce8f72b9d8e6fd2c9","title":"Destruction Personnel","category":"Medical & Healthcare","hash":"d88d40176404dc4ce8f72b9d8e6fd2c9","postingUrl":"https://ca.indeed.com/job/destruction-personnel-35000950252f3715"},{"salaries":[{"salaryStart":"$43k","salaryEnd":"$46k","currency":"","source":"Glassdoor","position":"Bilingual Customer Service Representative","type":"per year","url":"https://www.glassdoor.ca/Salary/Sage-Bilingual-Customer-Service-Representative-Vancouver-Salaries-EJI_IE1150.0,4_KO5,46_IL.47,56_IM972.htm"},{"salaryStart":"$37k","salaryEnd":"$73k","currency":"","source":"Monster.ca","position":"Sales Representative","type":"per year","url":"https://www.monster.ca/salary/q-sales-representative-l-richmond-british-columbia"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p>bilingual sales &amp; SUPPORT AGENT</p><p>Reporting to the Sales and Support Lead at our Client Care Call Centre based out of Edmonton, AB or Markham, ON, the</p><p>Bilingual Sales and</p><p>Support Agent</p><p>will assist clients in understanding the basic procedures and processes surrounding obtaining and using a prescription for medicinal Cannabis.</p><p><b>The responsibilities of the successful candidate will include, but are not limited to the following:</b></p><p><b>main responsibilities:</b></p><p>• Providing excellent customer service and greeting each client with enthusiasm in both</p><p>English &amp; French</p><p>• Ability to thrive in a fast-paced inbound phone support environment that requires extreme attention to detail</p><p>• Understanding the client’s needs through permissive questioning and identifying opportunities to promote other attributes of our brand</p><p>• Answer inbound sales calls, receive and process order requests from clients, caregivers and health care practitioners</p><p>• Ability to deal with irate clients while maintaining a positive and enthusiastic attitude.</p><p>• Resolve any complaints using critical thinking skills and maintain documentation of each interaction for Health Canada</p><p>• Ability to thrive in a fast-paced inbound phone support environment that requires extreme attention to detail</p><p>• Compliance to strict guidelines and regulations and communicating these using approved verbiage to the clients.</p><p>• Compliance to strict guidelines and regulations and communicating these using approved verbiage to the clients.</p><p>• Ability to adapt quickly to changes that affect the department such as legislation and regulation amendments, internal practices, Internal department specializations and technical training that applies to the industry</p><p>• Maintaining a high level of communication between the sales &amp; support team and the other departments in client care</p><p>• Ability to manage various types of clients and demonstrate empathy</p><p>• Troubleshoot and navigate shipping and registration account issues</p><p>• Follow up with client requests submitted by means of our various platforms (i.e., credits,</p><p>• Redirecting clients to appropriate departments by assessing call and forwarding to relative queue</p><p>• Answering general inquiries about products and processes of Aurora</p><p><b>job requirements:</b></p><p>• Minimum Grade 12 diploma</p><p>• Fluent in</p><p>English &amp; French</p><p>(Verbal &amp; Written)</p><p>• Minimum 2 to 4 years of experience in customer service</p><p>• Proven customer service skills in a fast-paced environment</p><p>• Significant understanding of Cannabis Regulations</p><p>• Excellent computing skills (MS Office, Ample, Zendesk, Mac OS)</p><p>• Effective communicator (verbal and written)</p><p>• Support and service oriented with the ability to multi-task</p><p>• Experience in the Medical Cannabis industry an asset</p><p>• Up to date on industry related information and processes regarding methods of consumption and legislation</p><p>• Ability to pass and maintain a criminal record check</p><p>We would like to thank all applicants for their interest but only those selected for an interview will be contacted.</p><p>Aurora is a global leader in the cannabis industry serving both the medical and consumer markets. Headquartered in Edmonton, Alberta, Aurora is a pioneer in global cannabis dedicated to helping people improve their lives. The Company's brand portfolio includes Aurora, Aurora Drift, San Rafael '71, Daily Special, AltaVie, MedReleaf, CanniMed, Whistler, and Reliva CBD. Providing customers with innovative, high-quality cannabis products, Aurora's brands continue to break through as industry leaders in the medical, performance, wellness and recreational markets wherever they are launched</p></div>","company":{"companyType":"Public/Established","name":"Aurora Cannabis Inc.","logoUrl":"/logos/aurora-cannabis-5846417b31dc1080e3c3b4583c3f2096.png"},"location":{"country":"Canada","address":"Vancouver, BC","city":"Vancouver","stateProvince":"BC"},"frontendLink":"/job-posting/aurora-cannabis-inc/bilingual-sales-support-agent/9a4af651ce612b77b67df49a89ab972c","title":"Bilingual Sales Support Agent","category":"Medical & Healthcare","hash":"9a4af651ce612b77b67df49a89ab972c","postingUrl":"https://www.eluta.ca/spl/bilingual-sales-support-agent-d529da746047caf1e7168b09aaf64503","salary":"$43k - $46k"},{"employmentType":"Full-time","function":["Medical"],"postedOn":"2 days ago","description":"<div><p>Welcome to the Latest Job Vacancies Site 2021 and at this time we would like to inform you of the Latest Job Vacancies from the Thrive Medical Cannabis with the position of Physician Assistant - Medical Cannabis Practice - Thrive Medical Cannabis which was opened this.</p><p>If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Physician Assistant - Medical Cannabis Practice - Thrive Medical Cannabis Fort Worth below matches your qualifications. Good Luck: D</p><p>Must have valid State of Texas Physician Assistant License. Texas PA license (Required). You will answer questions from the patient and talk about</p><p>• Company Name : Thrive Medical Cannabis</p><p>• Open Position : Physician Assistant - Medical Cannabis Practice - Thrive Medical Cannabis Fort Worth</p><p>• Location Job : Fort Worth, TX 76107</p><p>• Country Job : US</p><p><b>How to Submit an Application:</b></p><p>After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Physician Assistant - Medical Cannabis Practice - Thrive Medical Cannabis job info - Thrive Medical Cannabis Fort Worth, TX 76107 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Physician Assistant - Medical Cannabis Practice - Thrive Medical Cannabis job info - Thrive Medical Cannabis Fort Worth, TX 76107 in 15-10-2021 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.</p><p>Thrive Medical Cannabis |</p><p>Fort Worth, TX 76107</p><p>Fort Worth, TX 76107</p><p><b>TX</b></p><p><b>US</b></p><p>15-10-2021</p></div>","company":{"companyType":"Private/Growth","name":"Thrive Medical Cannabis","logoUrl":"/logos/thrive-cannabis-0da7e18b6f9ab033a31a80f935fa8ce9.png"},"location":{"country":"United States","address":"Texas, USA","stateProvince":"TX"},"frontendLink":"/job-posting/thrive-medical-cannabis/physician-assistant-medical-cannabis-practice-thrive-medical/6288263ec2fccf41094df3f4ef3899f1","title":"Physician Assistant - Medical Cannabis Practice - Thrive Medical...","category":"Agriculture & Farming","hash":"6288263ec2fccf41094df3f4ef3899f1","postingUrl":"https://idblogo.com/job/d5805b7de7ef99c8/physician-assistant-medical-cannabis-practice-thrive-medical-cannabis.html"},{"function":["Medical"],"postedOn":"14 hours ago","description":"<div><div><p><b><i>Who we are</i></b></p><p>Here at Vireo Health, Inc. ( Vireo ) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales &amp; Marketing, we are hiring people who share our vision and passion for improving people s lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you!</p><p><b><i></i></b><b><i>What you will do</i></b></p><p>We are seeking an energetic and flexible<b><i> Budtender Patient Care Coordinator Part Time</i></b> to join our growing dynamic team. A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. This position reports to the Director of Patient Services.</p><p><b><i>Highlighted Responsibilities</i></b></p><ul><li>Participates in our startup team as we develop policies, medications, and systems</li><li>Completes dispensary operational requirements by maintaining an organized workflow</li><li>Maintains vigilance for patient medication safety</li><li>Assists patients and families through the dispensary process</li><li>Provides information by answering questions and requests of health care professionals and patients</li><li>Complies with state law and regulations</li><li>Participates in record-keeping and reporting necessary for State compliance</li><li>Adheres to infection-control standards such as hand washing</li><li>Maintains safe and clean working environment by complying with procedures, rules, and regulations</li><li>Contributes to team effort by accomplishing related results as needed</li><li>Protects patient safety regarding cannabis medication use</li><li>Help patients determine the best treatment course under the supervision of a registered pharmacist</li><li>Provides exceptional customer service to medical cannabis patients</li><li>Maintains cash register and accountability for assigned drawer</li><li>Completes opening/closing procedures</li><li>Utilizes computer systems appropriately for daily operations</li><li>Receives incoming orders, shipments, and deliveries</li><li>Schedules appointments, assists with refilling orders and creating new patient orders/sales</li><li>Utilizes different software applications to set up patient appointments, refills, and home deliveries</li><li>Responds to all patient inquiries via phone, email or other methods of communication as assigned.</li><li>Performs dispensary maintenance/cleaning duties as assigned.</li><li>Attends staff meetings, continuing education, training, etc. as directed</li></ul><p><b><i>Qualifications</i></b></p><ul><li>Preferred experience in both clinical and retail settings</li><li>Demonstrated experience and impeccable interpersonal skills involved in the service industry and able to apply these to a patient population with debilitating illness</li><li>Experience in record keeping preferred</li><li>Experience as a receptionist or office manager is preferred.</li><li>Must be at least 21 years of age.</li><li>Maintains and safeguards entrusted confidential information</li><li>Must complete this required course prior to beginning</li><li>Ability to communicate effectively with patients, families, and co-workers</li><li>Ability to meet assigned deadlines</li><li>Ability to establish and maintain effective working relationships</li><li>Ability to function independently</li><li>Punctuality and responsible time management skills</li><li>Ability to understand, support, and implement organizational policies/procedures, along with government regulations</li><li>Perform other duties as assigned by Management</li><li>Maintains professional relationships with patients and co-workers</li><li>Ability to perform job duties effectively when under stress</li><li>Ability to multi-task when needed</li><li>Ability to accept constructive feedback and grow with position/company</li><li>Analyzing information and implementing quality control</li><li>Applies good judgment</li><li>Attention to Detail</li><li>Must be willing to work weekends</li></ul><p><b><i>EEO Statement</i></b></p><p><i>Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. </i><b><i>www.vireohealth.com</i></b></p></div></div>","company":{"companyType":"Private/Established","name":"Vireo Health Inc.","logoUrl":"/logos/vireo-health-125544955cfe8cdd68bc5cddd679f996.png"},"location":{"country":"United States","address":"Johnson City, NY 13790","city":"Johnson City","stateProvince":"NY"},"frontendLink":"/job-posting/vireo-health-inc/patient-care-coordinator-part-time/d99fc4cf36263a9d3ede3716c9e860cd","title":"Patient Care Coordinator Part-Time","category":"Medical & Healthcare","hash":"d99fc4cf36263a9d3ede3716c9e860cd","postingUrl":"https://www.indeed.com/job/patient-care-coordinator-part-time-2c70485031f2281d"},{"employmentType":"Full-time","function":["Medical"],"postedOn":"2 days ago","description":"<div><p>Quick Apply Part-time Contract 20 hours ago Full Job Description Job Summary The State of Louisiana has approved medical marijuana as a form of treatment as well as symptom management for patients who suffer from one of the qualifying conditions. Patients looking to qualify need to be evaluated by a physician licensed to practice in Louisiana. We believe that medical marijuana has significant potential to improve quality of life for thousands of patients across the state of Louisiana and we are looking for compassionate, dedicated physicians to join our team! We are currently offering part-time opportunities with the potential to go full time. Responsibilities and Duties Conduct a physical evaluation of patients and discuss medical history. Verify that the patient suffers from one of the qualifying conditions. Provide a recommended treatment plan for patients who would benefit from a recommendation of medical marijuana. Inform patients of the risks associated with medical cannabis use. Requirements MD or DO licensed to practice in the State of Louisiana. Benefits Low stress work environment that allows for significant patient interaction. No office overhead, managing employees, or compliance. Our experienced staff has everything covered. Set your own schedule, and work at any of our clinic locations across the State of Georgia. This Opportunity Is Ideal For A doctor that is retiring soon, or has recently retired, that is looking for a low stress job. A newly licensed doctor looking to gain experience interacting with patients and helping individuals that qualify for medical marijuana. A doctor looking for extra income that wants to work an additional shift or two at an outside practice. A doctor that believes medical marijuana offers a safe alternative to opioid-based medications for pain management. A doctor that is an advocate for patient access to medical marijuana. Job Types: Part-time, Contract Pay: $100.00 per hour Schedule: 8 hour shift Monday to Friday Weekend availability Education: Doctorate (Preferred) License/Certification: BC/BE (Preferred) Medical License (Preferred) Work Location: One location Work Remotely: Yes Work Location: One location Quick Apply</p></div>","company":{"companyType":"Private/Startup","name":"Ohio Medical Alliance LLC"},"location":{"country":"United States","address":"Lake Charles, LA, USA","city":"Lake Charles","stateProvince":"LA"},"frontendLink":"/job-posting/ohio-medical-alliance-llc/doctor-recommending-physician/3be92148df7a6a5ed139b5e49d833f13","title":"Doctor-Recommending Physician","category":"Medical & Healthcare","hash":"3be92148df7a6a5ed139b5e49d833f13","postingUrl":"https://lakecharles-la.geebo.com/jobs-online/view/id/958560089-doctor-recommending-physician-/"},{"employmentType":"Part-time","function":["Medical"],"postedOn":"2 days ago","description":"<div><p><b>The Role</b><br />RISE Patient Care Specialists engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. Our ideal Patient Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Patient Care Specialists are GTI's secret to success—they connect each unique customer with just the right product and method of consumption for their needs. The Patient Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors. If you have a smile that can light up a room, as well as a bowl, we're looking for you!<br /><b>Responsibilities</b></p><ul><li>Assist patients in a customer-facing, intimate retail environment</li><li>Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient's specific needs</li><li>Ensure sales floor is properly stocked and presence of the store is well maintained</li><li>Own responsibility for remaining up-to-date with product knowledge</li><li>Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction</li><li>Complete duties assigned during scheduled shift including:</li><li>Correct cash handling and discount application</li><li>Verification of proper paperwork, documentation and ID for patients</li><li>Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system</li><li>Maintenance of hard copy files (when required)</li><li>Assist in verifying order deliveries for accuracy</li><li>Security measures and safety compliance</li><li>Maintain visitor log</li></ul><ul><li>Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints</li><li>Promote a work environment that is positive, communicative, patient-oriented, and compliant</li></ul><p><b>Qualifications</b></p><ul><li>1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience</li><li>High school diploma, or equivalent</li><li>Consistent demonstration of excellent customer service skills</li><li>Previous experience with POS systems</li><li>Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge a HUGE plus!</li><li>Ability to listen well and effectively communicate, both verbally and in writing, with various audiences</li><li>Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email</li><li>Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures</li></ul><p><b>Additional Requirements</b></p><ul><li>Must be 21 years or older</li><li>Must pass any and all required background checks.</li><li>Possess valid driver's license or state ID.</li><li>Must be and remain compliant with all legal or company regulations for working in the industry.</li></ul><p><b>Working Conditions</b></p><ul><li>While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions</li><li>PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching</li><li>Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.</li></ul><p>Job Type: Part-time</p><p>Schedule:</p><ul><li>Day shift</li><li>Evening shift</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Preferred)</li><li>Medical terminology: 1 year (Preferred)</li><li>Computer skills: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Green Thumb","logoUrl":"/logos/green-thumb-d605a1142745eee008e37bcb941371b1.jpeg"},"location":{"country":"United States","address":"Hallandale Beach, FL 33009","city":"Hallandale Beach","stateProvince":"FL"},"frontendLink":"/job-posting/green-thumb/patient-care-specialist/b601df11ba5da819b93138506926c23c","title":"Patient Care Specialist","category":"Professional, Scientific, and Technical Services","hash":"b601df11ba5da819b93138506926c23c","postingUrl":"https://www.indeed.com/job/patient-care-specialist-d861f2ea7975e3d0"}]