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Customer Service Representative

Doctor Love and Hemp City Cranbrook, BC Part-time, Permanent
Apply Now Copy link

Doctor Love and Hemp City is a successful, privately owned business. It was first established is 2001. We offer the best selection of top quality products, best level of customer service, as well as the best product knowledge. We pride ourselves in winning 1st place for 4 consecutive years of Readers Choice for best adult store in the city of Kamloops. We are looking for a PART TIME SALES ASSOCIATE who is customer service focused at our Cranbrook location. The shifts will be Saturday to Tuesday guaranteed with the possibilities of increase in hours around the holidays and for call ins.

ATTRIBUTES

  • Passionate about Customer Service
  • Great Communication Skills
  • Positive Attitude and eagerness to learn
  • Must speak and write fluently in English

SCHEDULE
PART TIME UP TO 20 HOURS A WEEK

  • Must be available Evenings, Weekends, Holidays
  • Open availability for day coverage

REWARDS

  • Full sales training
  • Great Employee Discount
  • Great Company Culture
  • Sales Incentives
  • Competitive Bonus Structure

APPLICATION
To apply please respond to the listing with your resume and cover letter.
Part time hours 20 hours per week

Job Types: Part-time, Permanent

Salary: From $15.20 per hour

Part-time hours: 20 per week

Job Types: Part-time, Permanent

Salary: From $15.20 per hour

Additional pay:

  • Bonus pay

Benefits:

  • Store discount

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • On call
  • Weekend availability

COVID-19 considerations:
We are following all provincial mandates and have an extensive cleaning policy in place to keep everyone safe as they shop and work.

Education:

  • Secondary School (preferred)

Experience:

  • customer service: 1 year (preferred)
  • Retail sales: 1 year (preferred)

Work remotely:

  • No
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The shifts will be Saturday to Tuesday guaranteed with the possibilities of increase in hours around the holidays and for call ins.</p><p><b>ATTRIBUTES</b></p><ul><li>Passionate about Customer Service</li><li>Great Communication Skills</li><li>Positive Attitude and eagerness to learn</li><li>Must speak and write fluently in English</li></ul><p><b>SCHEDULE</b><br /><b>PART TIME UP TO 20 HOURS A WEEK</b></p><ul><li>Must be available Evenings, Weekends, Holidays</li><li>Open availability for day coverage</li></ul><p><b>REWARDS</b></p><ul><li>Full sales training</li><li>Great Employee Discount</li><li>Great Company Culture</li><li>Sales Incentives</li><li>Competitive Bonus Structure</li></ul><p><b>APPLICATION</b><br />To apply please respond to the listing with your resume and cover letter.<br />Part time hours 20 hours per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Part-time hours: 20 per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />We are following all provincial mandates and have an extensive cleaning policy in place to keep everyone safe as they shop and work.</p><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li><li>Retail sales: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Cranbrook, BC","city":"Cranbrook","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/acc8f5e3047cba2e0ba96aca66ad7d1a","title":"Customer Service Representative","category":"Retail","hash":"acc8f5e3047cba2e0ba96aca66ad7d1a","postingUrl":"https://ca.indeed.com/job/customer-service-representative-9c1163c03822082e"},{"function":["Customer Service"],"postedOn":"18 hours ago","description":"<div><div><h2><b>The Role</b></h2><div>Essence Vegas announces the invitation to submit resumes/CV's for the position of <b>Part-Time </b><b>Guest </b><b>Consultant</b>. Processing of candidates will occur throughout the year on an ongoing basis. The pool of candidates from this recruitment may be used to fill vacancies for the classification of <b><i>Part-Time Guest Consultant</i></b><b> </b>for up to one (1) year.</div><div></div><div>Our Guest Consultants provide excellent customer service and knowledgeable information on cannabis products to patients and guests. Strives to provide a superior patient experience for all guests at Essence Dispensary.</div><h2><b>Responsibilities</b></h2><div><ul><li>Responsible for patient data, paperwork, and upkeep.</li><li>Coordinates with the General Manager and Dispensary Manager on operating and inputting into the Essences EVS system.</li><li>Maintains accurate records of patient's identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.</li><li>Records, arranges, and packages patient orders.</li><li>Maintains an organized environment and facility appearance.</li><li>Welcomes patients and caregivers as they enter the facility.</li><li>Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.</li><li>Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the EVS system and with the State's system when implemented.</li><li>Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.</li><li>Responds to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.</li><li>Maintains a basic understanding of the medicine, products, and services provided at Essence.</li><li>Educates patients and caregivers on the processes of registration, renewals, lost registration documents, etc.</li><li>Communicates with patients and caregivers about their personal goals in using medical marijuana and provide educational materials and resources for patients and caregivers as needed.</li><li>Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Nevada.</li></ul><h2><b>Qualifications</b></h2><ul><li>A minimum of two (2) years of cash handling, customer service experience is required. Ideal candidates will have worked directly in a retail environment.</li><li>Previous experience working in a cannabis retail setting is preferred. • Basic to intermediate understanding of cannabis products, different strains and medical benefits of cannabis use is required</li><li>Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. • Proven ability to accurately record data.</li><li>Ability to answer a multi-phone line system.</li><li>Strong attention to detail with ability to work in a fast paced, high-stress environment.</li><li>High integrity and honesty.</li><li>Proficiency in windows-based software and internet navigation.</li><li>Ability to stand, reach, bend, and crouch repetitively over an extended period of time.</li><li>Ability to work in ever changing physical conditions.</li><li>Ability to lift up to 25 lbs at a time.</li><li>Knowledge of medical marijuana policies and laws.</li><li>Ability to work independently with little to no supervisor or as part of a team is required.</li><li>Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.</li><li>Must be 21 years of age or older</li></ul><h2><b>Additional Requirements</b></h2><ul><li><b>Note: Green Thumb will be operating in accordance with the Biden Administration's </b><b>Path Out of the Pandemic</b><b>. The plan requires employees of all businesses with 100 or more employees to be fully vaccinated or require weekly testing for unvaccinated employees by January 4, 2022.</b></li></ul></div><div><p><b>As an employer of more than 100 employees, Green Thumb will be operating in accordance with the Biden Administration's </b><b>Path Out of the Pandemic</b><b> should the mandate take effect.</b></p></div></div></div>","company":{"companyType":"Private/Established","name":"Green Thumb","logoUrl":"/logos/green-thumb-d605a1142745eee008e37bcb941371b1.jpeg"},"location":{"country":"United States","address":"Las Vegas, NV 89146","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb/guest-consultant/14e2f61b19faec6964954709021f5b8b","title":"Guest Consultant","category":"Professional, Scientific, and Technical Services","hash":"14e2f61b19faec6964954709021f5b8b","postingUrl":"https://www.indeed.com/job/guest-consultant-860d9c8fef1f5f60"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>Are you looking for a Customer Service Representative position in the rapidly expanding California cannabis industry? We are seeking intelligent, honest, hardworking, professionals to join our service-oriented team.</p><p>Applicant Requirements:<br />-At least 21 years of age with a valid driver’s license.<br />-Customer Service Experience<br />-Ability to maintain discretion and confidentiality at all times and contribute to a safe and professional environment for coworkers and customers</p><p>-Have knowledge and understanding of California state cannabis laws and regulations, or be willing to learn them<br />-Possess basic computer skills<br />-Be able and willing to assist with stocking supplies, general cleaning, and other facility maintenance duties<br />-Familiarity with the Los Angeles area and surrounding regions is helpful, as is some flexibility with scheduling<br />-Punctuality</p><p>To apply, please include your resume and a brief cover letter describing why you think you would be a good fit for this position. Must be vaccinated or willing to get vaccinated to start work.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $16.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>Night shift</li><li>Overtime</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>COVID-19 considerations:<br />We have rigorous covid protocols to protect our staff and customers.</p><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Shift availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Public/Growth","name":"Goddess Delivers","logoUrl":"/logos/goddess-delivers-763f0830e4571de8c9ce9821ea9e0c50.png"},"location":{"country":"United States","address":"Van Nuys, CA 91402","city":"Van Nuys","stateProvince":"CA"},"frontendLink":"/job-posting/goddess-delivers/cannabis-customer-service-representative/9396a2788d74c26e2bcc6a5b064be1b3","title":"Cannabis Customer Service Representative","category":"Retail","hash":"9396a2788d74c26e2bcc6a5b064be1b3","postingUrl":"https://www.indeed.com/job/cannabis-customer-service-representative-c5d07806bd549071"},{"employmentType":"Full-time , Part-time","function":["Customer Service"],"postedOn":"17 hours ago","description":"<div><p><b>COMPANY CULTURE AND MISSION</b><br />Our mission is to empower and create more entrepreneurs of color in the cannabis industry.<br />An industry that once negatively impacted people of color is now used to empower.<br />Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.<br /><b>RESPONSIBILITIES</b><br />Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients while working remotely.<br />You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.</p><p>Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.<br /><b>PERFORMANCE OBJECTIVES</b></p><ul><li><b>Upsell by providing unique deals: </b> Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.</li><li><b>Retain new customers: </b> Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.</li><li><b>Analyze data for personal development: </b> Using company data and personal data to identify opportunities to improve.</li></ul><p><b>MINIMUM QUALIFICATIONS</b><br />Over the age of 21<br />One year of experience in a fast-paced sales environment<br />One year experience in customer service</p><p><b>PREFERRED QUALIFICATION</b><br />BA/BS Degree in Business Management or related field<br />Knowledge of the Cannabis industry</p><p><i>We look forward to reading your application!</i></p><p><i>Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.</i><br /><i>Job Types: Full-time , Part-time</i><br /><i>Pay: $20.00 - $27.00 per hour</i></p><p>Job Type: Full-time</p><p>Pay: $20.00 - $27.00 per hour</p></div>","company":{"companyType":"Private/Startup","name":"Good Tree","logoUrl":"/logos/good-tree-28d9424d80ca801e37621b2f86f2f404.png"},"location":{"country":"United States","address":"Los Angeles, CA","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/good-tree/customer-relations-specialist/a4b24232dffc70edc9b185209cc046de","title":"Customer Relations Specialist","category":"Agriculture & Farming","hash":"a4b24232dffc70edc9b185209cc046de","postingUrl":"https://www.indeed.com/job/customer-relations-specialist-9ad845f02a8a0831"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"7 days ago","description":"<div><p>JOB BRIEF:</p><p>We are looking for a customer-oriented service representative.</p><p>ROLE OBJECTIVES:</p><ul><li>A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</li><li>The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.</li><li>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</li></ul><p>KEY RESPONSIBILITIES:</p><ul><li>Manage large amounts of incoming calls</li><li>Generate sales leads</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul><p>QUALIFICATIONS:</p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Educate customers on a range of different cannabis products and their corresponding consumption methods</li><li>Passion for cannabis and the willingness to learn and grow with the company</li><li>Must have valid CA ID and be 21 years of age</li><li>High school diploma, associates degreed preferred</li><li>'+1 year customer service experience</li><li>Proficient with Microsoft office</li><li>Minimum 40 words per min</li><li>Must have reliable source of transportation and flexible work schedule (Weekends is a must)</li><li>Fulfillment</li><li>Dispatching</li><li>Customer Service</li><li>Multitasking</li><li>Data Entry</li></ul><p>Schedule:</p><ul><li>25-39 hours per week</li><li>Flexible schedule</li><li>On call if needed</li><li>Able to work weekends and holidays</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $16.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Overtime</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Nug Avenue"},"location":{"country":"United States","address":"Monrovia, CA 91016","city":"Monrovia","stateProvince":"CA"},"frontendLink":"/job-posting/nug-avenue/customer-service-representative/0f2a96b9ff1a303665362d1ffb9fe636","title":"Customer Service Representative","category":"Supply Chain & Logistics","hash":"0f2a96b9ff1a303665362d1ffb9fe636","postingUrl":"https://www.indeed.com/job/customer-service-representative-ee35cfc0cc242994"},{"salaries":[{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/tulsa-ok"},{"salaryStart":"$21k","salaryEnd":"$47k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/customer-service-representative-salary-in-tulsa,ok"},{"salaryStart":"$55k","salaryEnd":"$60k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salary/Hilti-North-America-Customer-Service-Representative-Tulsa-Salaries-EJI_IE18516.0,19_KO20,51_IL.52,57_IM871.htm"}],"employmentType":"Full-time","function":["Retail"],"postedOn":"7 days ago","description":"<div><p>Crown Cannabis has an immediate opening for a budtender who will be responsible for providing outstanding customer service while supporting the day to day operations of a retail dispensary. (16-24Hrs a week) Essential Duties and Responsibilities Provide and promote exceptional customer service and offer positive resolutions to challenges and complaints from customers Generate sales through customer interaction and suggestive selling Prevent asset loss through proper zoning and floor awareness Effectively perform register transactions without errors or shortages Adhere to store visual directives, maintenance standards, and cleanliness standards Consistently exemplify a teamwork attitude with management and coworkers to improve personal and store performance Communicate effectively with management and coworkers concerning business issues and opportunities Comply with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment Support the Store Management team in driving and maximizing store sales, controlling and minimizing shrink to achieve store goals Qualifications: High school or equivalent 21 years old Work a schedule reflective of availability established at the time of hire which includes weekends, Nights and holidays.(open availability) Reliable transportation Physical Requirements and Work Environment: Must be able to lift up to a maximum of 50 lbs. occasionally without assistance Frequent walking, talking, hearing, use of hands; standing for extended periods of time, occasional sitting, reaching with hands and arms, balancing, stooping, kneeling, bending and crouching Job Type: Part-time Pay: From $9.00 per hour Benefits: Employee discount Schedule: Day shift Holidays Monday to Friday Night shift Weekend availability Supplemental Pay: Tips Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Required) Work Location: One location Work Remotely: No Work Location: One location</p></div>","company":{"name":"Crown Cannabis"},"location":{"country":"United States","address":"Tulsa, OK, USA","city":"Tulsa","stateProvince":"OK"},"frontendLink":"/job-posting/crown-cannabis/customer-service-representative/60ac92a64d20ae05bf0621e106822364","title":"Customer Service Representative","category":"Retail","hash":"60ac92a64d20ae05bf0621e106822364","postingUrl":"https://www.rapidinterviews.com/job/customer-service-representative-with-crown-cannabis-in-tulsa-county-adz-2697","salary":"$26k - $42k"},{"function":["Customer Service","Retail"],"postedOn":"2 days ago","description":"<div><div><p>Receptionist will provide excellent customer service and knowledgeable information on cannabis products to patients and customers. This position must maintain a confident and friendly demeanor in high stress situations.</p><p><b>Essential Responsibilities:</b></p><p>Provides general office support with a variety of clerical activities and related tasks.</p><p>Responsible for answering incoming calls, directing calls to appropriate staff, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.</p><p>Maintains accurate records of patient’s identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.</p><p>Ensures that all visitors coming into the store have signed the applicable visitor log.</p><p>Maintain an organized environment and facility appearance.</p><p>Routes media calls to the General Manager immediately (do not comment unless authorized to do so).</p><p>Assist managers with research, communications, or any other assigned projects/task.</p><p>Comply with Essence's current policies and procedures and applicable state and local laws.</p><p>Customer Service and Record-Keeping:</p><p>Welcomes patients and caregivers as they enter the facility. Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.</p><p>Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the POS system and with the State’s system when implemented.</p><p>Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.</p><p>Records and collaborates with the dispensary and transportation staff about telephonic orders to ensure accurate order information and timeliness of delivery.</p><p>Responds to and resolves patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.</p><p>Answers telephone and directs the caller to the appropriate staff person and take messages.</p><p>Maintains organization of desk space and waiting room through daily upkeep and light cleaning.</p><p><b>Documentation:</b></p><p>Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Maryland.</p><p>Maintains patient database through entering new patients and qualifying out-of- state patients, adding or removing membership, updating changes in information, scheduling appointments and updating patient registration status.</p><p>Maintains caregiver paperwork in accordance with the State of Maryland; maintain tracking in system and communicating changes to caregivers.</p><p>Communicates with dispensary staff to update online and physical menus as needed.</p><p>Coordinates with the dispensary manager for office supplies as needed.</p><p>Responsible for outgoing and incoming mail distribution and ensuring post office box is collected weekly.</p><p>A minimum of one (1) year clerical or receptionist experience is required. Ideal candidates will have worked directly in a high volume office or retail setting.</p><p>Basic understanding of cannabis products, different strains and medical benefits of cannabis use is required.</p><p>Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.</p><p>Proven ability to accurately record data.</p><p>Ability to answer a multi-phone line system.</p><p>Strong attention to detail with ability to work in a fast paced, high-stress environment.</p><p>High integrity and honesty.</p><p>Proficiency in windows-based software and internet navigation.</p><p>Ability to stand, reach, bend, and crouch repetitively, over an extended period of time.</p><p>Ability to work in ever changing physical conditions.</p><p>Ability to work independently with little to no supervisor or as part of a team is required.</p><p>Ability to work day, swing, late-night, weekend, and holiday shifts as scheduled.</p><p>Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.</p><p>Must be 21 years of age or older.</p><p>Previous experience working in a cannabis retail setting and knowledge of marijuana policies/laws is a plus.</p><p>Green Leaf (gLeaf) is a multi-state, vertically integrated operation, leading the cannabis industry in the production and sales of high quality medicine. We currently have an exciting opportunity for a talented and passionate Front Desk Receptionist to join our team.</p><p>Receptionists must be discreet, professional, tidy in appearance, and able to clearly communicate with patients. In addition, the position requires exceptional customer service skills, attention to detail and the ability to abide by policies, procedures and operational guidelines.</p></div></div>","company":{"companyType":"Private/Established","name":"Green Leaf Management LLC","logoUrl":"/logos/green-leaf-management-llc-7845117fd80cad44cd0c10a5c7519ee3.jpeg"},"location":{"country":"United States","address":"Rockville, MD 20850","city":"Rockville","stateProvince":"MD"},"frontendLink":"/job-posting/green-leaf-management-llc/front-desk-receptionist/04f3487427ad704164af0f95feacd277","title":"Front Desk Receptionist","category":"Real Estate","hash":"04f3487427ad704164af0f95feacd277","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-f14b6ae56b1ea2b6"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>Our client, a local cannabis dispensary network with over 5 years in the industry is looking for a SERVICE EXPERIENCE REP to join their Service Expereience Team for a FULL-TIME role located in SAN JUAN, PUERTO RICO</p><p>The service experience representative, will provide direct atention to patients theu th newly designed strategies such as Referral Program, Status Program act and Rewards Program among others. The right candidate will be genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer/patient complaints. The target is to ensure excellent service standards, respond efficiently inquiries and maintain high patient satisfaction.</p><p><b>Responsibilities</b></p><ul><li>Identify and assess patients needs to achieve satisfaction</li><li>Build sustainable relationships and trust with patient accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/service experience team targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Knowledge of Microsoft Office (Word, Excel, Power Point)</li><li>Cannabis Industry expereice preferred</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Associate Degree or equivalent</li></ul><p>Job Type: Full-time</p><p>Salary: From $11.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"HR Solutions LLC"},"location":{"address":"San Juan, PR"},"frontendLink":"/job-posting/hr-solutions-llc/service-experience-representative/94dab2d5fee4a1ae5cd029bc9bf0ca91","title":"Service Experience Representative","category":"Professional, Scientific, and Technical Services","hash":"94dab2d5fee4a1ae5cd029bc9bf0ca91","postingUrl":"https://www.indeed.com/job/service-experience-representative-be89a3779dbdcadf"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"17 hours ago","description":"<div><p><b>Customer Experience Manager</b></p><p><b>The Company</b></p><p>We aren’t like other Cannabis brands. We’re actually our own brand. Lume Cannabis Co. is a fully vertical cannabis brand operating out of Troy, Michigan. We build our own cultivation facilities exclusively growing our own Cannabis, package our own product, and sell it only from our own stores. Our brand is rooted in quality – it is reflected in everything we do, from our industry-leading cultivation facility and unmatched product, to our ultra-premium retail stores and revolutionary consumer experience. We control the entire process from start to finish, so we can ensure its exceptionally executed every single time—no cut corners, no easy-ways-out, no compromises, and no other-guys.</p><p><b>The Position</b></p><p>The Customer Experience Manager will report directly to the VP of Retail Operations to identify and prioritize key customer improvement opportunities and implement necessary changes and improvements as well as measure and report progress. This role is responsible for leading a team of Customer Experience Specialists focused on delivering an outstanding service to our customers.</p><p><b>The Responsibilities</b></p><ul><li>Assist with developing the new support center by working closely with the technology partners and leadership team</li><li>Research and study guest behaviors, wants and needs to incorporate customer service processes</li><li>Assist with writing and implementing best practices, department manuals, policies and procedures that maximize development and training</li><li>Partner with the training manager for new hire and training</li><li>Identify critical KPI’ s to measure performance, document and establish a standardized reporting structure to communicate performance to senior management</li><li>Lead the hiring process to shape the department</li><li>Monitor attendance and schedules of the call center representatives</li><li>Assist the agents with challenging customers issues, acting as a point of contact for escalated situations</li><li>Create and implement customer satisfaction and feedback program to improve procedures as well as quest experience</li><li>Prepare the annual budget and work with the Finance department to obtain approval</li><li>Anticipate growth based on volume trends and forecasts</li></ul><p><b>The Qualifications</b></p><ul><li>Degree preferred but not required in Business Management, Communications, HR or related field</li><li>Minimum of 5-8 years of managerial experience in a call-center or support center environment</li><li>10+ years of business experience, preferably working with luxury brands in hospitality, food service or retail</li><li>Experience building and monitoring budgets, and establishing targets</li><li>Experience accommodating the demands of a fast-paced growing environment</li><li>Prior experience with contact center and CRM technology</li><li>Proficient in MS Office 365 Technology</li><li>Strong situational awareness and problem-solving skills</li><li>High attention to detail and accuracy with the ability to plan, organize and multi-task</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Lume Cannabis CO","logoUrl":"/logos/lume-cannabis-co-b0fb0c3ba00939181834e5d76da4c783.png"},"location":{"country":"United States","address":"Troy, MI 48083","city":"Troy","stateProvince":"MI"},"frontendLink":"/job-posting/lume-cannabis-co/customer-experience-manager/efd0182f5feb4f5271f552d31ad212c4","title":"Customer Experience Manager","category":"Manufacturing","hash":"efd0182f5feb4f5271f552d31ad212c4","postingUrl":"https://www.indeed.com/job/customer-experience-manager-00f78c6fa13aa170"},{"salaries":[{"salaryStart":"$49k","salaryEnd":"$94k","currency":"US","source":"Salary.com","position":"Customer Success Representative","type":"per year","url":"https://www.salary.com/research/salary/alternate/customer-success-representative-salary/los-angeles-ca"},{"salaryStart":"$54k","salaryEnd":"$57k","currency":"US","source":"Glassdoor","position":"Customer Success Specialist","type":"per year","url":"https://www.glassdoor.co.in/Salary/Weedmaps-Customer-Success-Specialist-Los-Angeles-Salaries-EJI_IE1013617.0,8_KO9,36_IL.37,48_IM508.htm"},{"salaryStart":"$43k","salaryEnd":"$180k","currency":"US","source":"Built In LA","position":"Client Success Manager","type":"per year","url":"https://www.builtinla.com/salaries/sales/client-success-manager/los-angeles"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>Customer Success Representative</p><p><b>Overview:</b></p><p>The Customer Success team helps our customers be successful using Weedmaps to grow their business</p><p>We are looking for a Customer Success Representative to help scale in new markets while partnering with our customers to achieve their business outcomes, and demonstrate the value of Weedmaps.</p><p>You will work with their teammates and clients to understand client goals and objectives, increase product adoption and usage, and identify solutions with the use of empathy and critical thinking skills.</p><p>The right person will have a strong background in delivering solutions to meet client needs and using creativity to help our customers think outside the box.</p><p><b>The impact you'll make:</b></p><p>Develop and nurture SMB customer accounts and conduct seamless handoff to Large client services</p><p>Lead the onboarding and discovery phase with SMB customers to understand their business, its pain points, and its goals for using WM Business.</p><p>Responsible for leading new WM Business clients through the onboarding program maintaining the consultative discovery process by understanding how the business currently operates and its pain points; enter detailed notes into our sales CRM.</p><p>Maintain a program of monthly (at a minimum) touch points with each client in your book to review their results on platform, conduct ongoing discovery to learn current priorities/goals, and discuss opportunities to improve their use of WM Business</p><p>During onboarding and beyond, responsible for continuously improving client maturity on the platform (e.g. best practices, live menu, product adoption, order volume, etc.)</p><p>Clearly translate a client's actual or potential ad spend into return on ad spend (ROAS).</p><p>Collect and submit real time qualitative feedback from clients around opportunities to improve our products and process</p><p><b>What you've accomplished:</b></p><p>BS / BA Degree or equivalent experience</p><p>3+ years experience in client success, technical support, sales, or other customer-facing roles.</p><p>Experience with Salesforce CRM preferred</p><p>Experience with digital advertising or B2B SaaS products preferred</p><p>Strong communication skills with clients by phone and video while handling difficult and strategic conversations</p><p>Familiarity and interest in digital media, sales, and operations with an interest in the cannabis industry</p><p>Comfort with, and ability to operate in an accelerated, iterative pace in a dynamic environment</p><p>Data-driven mindset with experience leveraging analytics, reports, and trends to increase product adoption and usage.</p><p>Strong planning and organizational skills</p><p>Bilingual in Spanish is a plus</p><p><b>Our 2022 Benefits:</b></p><p>100% Paid employee monthly Medical, Dental and Vision premiums AND 80% paid dependent monthly premiums</p><p>HMO options through Kaiser and Anthem (California Residents only)</p><p>HDHP with HSA and PPO options offered through Anthem</p><p>Company-paid Basic Life/AD&amp;D (Accidental Death and Dismemberment) coverage, up to 1x your salary ($250,000 maximum)</p><p>401(k)</p><p>Retirement Plan: 100% match on the first 1%. 50% match from 2-6% of employee contributions</p><p>3 weeks PTO (accrued) and 5 sick days (immediate)</p><p>Supplemental, voluntary benefits</p><p>Kindbody (family planning/fertility) including to $10,000 towards cash-pay services</p><p>Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year</p><p>Flexible Spending Accounts (Medical, Dependent, Transit and Parking)</p><p>Voluntary Life Insurance</p><p>Critical Illness</p><p>Accident Insurance</p><p>Short- and long-term disability</p><p>Pet Insurance</p><p>Company- paid identity theft protection</p><p>Rocket Lawyer legal services platform</p><p>Paid parental leave</p><p>Reimbursements for home office setup and monthly WiFi</p><p><b>Our Culture:</b></p><p>Catered lunch and snacks provided while working in the office</p><p>Snack boxes sent straight to your door during work-from-home</p><p>Casual work environment, read no fancy clothes required, but you are free to dress to the nines</p><p>Monthly virtual happy hours</p><p>Weedmaps is an Equal Opportunity Employer.</p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.</p><p>We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come.</p><p>Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit</p><p>Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.</p><p><b>About Weedmaps:</b></p><p>Founded in 2008, WM Technology is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business.</p><p>The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry.</p><p>Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.</p><p>WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide.</p><p>Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.</p><p>Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at .</p><p>#LI-REMOTE #WMFromAnywhere</p><p><b>Job Type:</b></p><p>Full-time</p></div>","company":{"website":"weedmaps.com","companyType":"Private/Established","name":"Weedmaps","logoUrl":"/logos/weedmaps-91e1d872260508afeaf6f1955f0ae1bf.jpeg"},"location":{"country":"United States","address":"Los Angeles, CA, USA","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/weedmaps/customer-success-representative/47b5a6928f042b884fe81a2ad33c9442","title":"Customer Success Representative","category":"Information Technology & Services","hash":"47b5a6928f042b884fe81a2ad33c9442","postingUrl":"https://us.bebee.com/job/20211207-c8ffc247f48c379f4f5d0ed81eeb2bd6","salary":"$49k - $94k"},{"employmentType":"Part-time, Permanent","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>Doctor Love and Hemp City is a successful, privately owned business. It was first established is 2001. We offer the best selection of top quality products, best level of customer service, as well as the best product knowledge. We pride ourselves in winning 1st place for 4 consecutive years of Readers Choice for best adult store in the city. We are looking for a <b>PART TIME SALES ASSOCIATE</b> who is customer service focused at our downtown Kamloops location. The shifts will be Friday, Saturday and Sunday evenings guaranteed with the possibilities of increase in hours around the holidays and for call ins.</p><p><b>ATTRIBUTES</b></p><ul><li>Passionate about Customer Service</li><li>Great Communication Skills</li><li>Positive Attitude and eagerness to learn</li><li>Must speak and write fluently in English</li></ul><p><b>SCHEDULE</b><br /><b>PART TIME UP TO 20 HOURS A WEEK</b></p><ul><li>Must be available Evenings, Weekends, Holidays</li><li>Open availability for day coverage</li></ul><p><b>REWARDS</b></p><ul><li>Full sales training</li><li>Great Employee Discount</li><li>Great Company Culture</li><li>Sales Incentives</li></ul><p><b>APPLICATION</b><br />To apply please respond to the listing with your resume and cover letter.<br />Part time hours 20 hours per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li><li>Retail sales: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Kamloops, BC","city":"Kamloops","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/659b519bb8515b9790cabadf1db43098","title":"Customer Service Representative","category":"Retail","hash":"659b519bb8515b9790cabadf1db43098","postingUrl":"https://ca.indeed.com/job/customer-service-representative-229446990dfaca5b"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>ArmorTech Security is seeking qualified and licensed Armed Security officers to be a part of our guest relations division at a city and state legal dispensary located in Vista, CA. This position is critical for the continued success of our cannabis clientele; utilizing a combination of customer service, tact, intelligence gathering and teamwork.</p><p>You must have a friendly/ professional demeanor, exquisite hygiene, and demonstrate the ability to work well either individually or within a team environment for hire. All officers undergo a 90-day probationary period prior to becoming an official member of our team. After your probationary period, you will have the opportunity to enroll in our health and active training packages.</p><p>IMPORTANT: Due to the complications presented with COVID-19, all security and staff are required by law to have adequate facial coverings while on duty. As new mandates and adjustments are made, the security officer must be flexible and patient to adapt as needed.</p><p>Some of the duties and responsibilities of this position require the following:</p><p>*Patrolling facility grounds while maintaining a heightened state of awareness; ensuring entry points (both foot and vehicle) are secured and free from any security risks.<br />*Assist with guest pickup orders<br />*Maintain a clean and hygienic workspace.<br />*Assist clients, staff, and guests as needed.<br />*Provide traffic control as needed.<br />*If required, screen patients entering the facility via a no-touch thermometer.<br />*Prepare time card reports.<br />*Gather, Analyze, Interpret and Disseminate incoming intelligence from various sources.</p><p>To be considered, you must meet these minimum qualifications:</p><p>*Be at least 21 years of age or older.</p><p>*Physically Fit</p><p>*Be able to provide your own firearm and duty gear.</p><p>*Be capable of wearing a face covering for the entire length of a shift (with the exception of lunch and rest breaks).</p><p>*Have a valid guard and firearm license with the Bureau of Security and Investigations (BSIS.CA.GOV).</p><p>*Must be able to see, hear, speak, and write clearly in English in order to communicate effectively with employees and/or other customers. Bilingual is a plus.</p><p>*Must have your own vehicle or a means of transportation that will not negatively interfere with arriving at the site on-time. Vehicle must be in good condition.</p><p>*Previous security, military, or law enforcement experience is preferred but not required. For prior military, you must have a copy of your DD214.</p><p>Job Type: Part-time</p><p>Pay: $20.00 per hour</p><p>Benefits:</p><ul><li>Professional development assistance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Overtime</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>COVID-19 considerations:<br />Employees will be required to wear a face covering.</p><p>Application Question(s):</p><ul><li>Please indicate which days you are UNABLE to work</li><li>If hired, how soon are you looking to begin training/ work?</li><li>Do you have your own vehicle?</li><li>This question is not a deal breaker: Are you capable of traveling to La Jolla, CA in the event of shift coverage needs?</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 3 years (Preferred)</li></ul><p>License/Certification:</p><ul><li>Guard Card Permit (Required)</li><li>Exposed Firearm Permit (Required)</li><li>Bullet resistant vest (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"ArmorTech Security","logoUrl":"/logos/armortech-security-27298393cdbd4ad49fd423baeaa6d01a.jpeg"},"location":{"country":"United States","address":"Vista, CA 92084","city":"Vista","stateProvince":"CA"},"frontendLink":"/job-posting/armortech-security/armed-guest-relations-officer-20-hr/336728b215a78c069ddf8d5da58755f6","title":"Armed Guest Relations Officer $20/hr","category":"Professional, Scientific, and Technical Services","hash":"336728b215a78c069ddf8d5da58755f6","postingUrl":"https://www.indeed.com/job/armed-guest-relations-officer-20hr-d66ccea1ac9a3658"},{"function":["Customer Service"],"postedOn":"2 days ago","description":"<div><b>Job Number:</b> 2164567<br /><br /><b>POSITION OVERVIEW:</b> The Customer Service Representative is responsible for effectively administering and processing transactional and/or informativeconversations with customers via the telephone and email; order processing, placing and tracking; managing the consumerprofiles, assuring accuracy and up-to-date information, and directing communication to/from customers using the telephone andemail.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Manages and edits orders received for price and availability, product and quantity accuracy, and shipping within specifictimelines. Accurate order entry and management of existing orders is essential.Answers sales rep calls and retrieves messages from e-mail for product orders. Answers questions about product technicalfeatures, availability and other information. Informs customer of unit prices, shipping date, anticipated delays, and any additionalinformation needed by the customer.Follows up on orders to ensure delivery by specified dates. Communicates with production, sales, shipping, warehouse, ordelivery personnel to expedite or trace missing or delayed shipments.Resolves customer order problems such as style or quantity changes, refused orders and status of customer issues followingcurrent policies and procedures. Forwards non-routine complaints to supervisor.BASIC QUALIFICATIONS: * A minimum of 1 year of customer service experience* Strong verbal and written communication skills* The ability to work extended hours and/or weekends during the busy/peak/holiday season* A sense of humor and a passion for what you do* Must be at least 21 years of agePREFERRED QUALIFICATIONS: * Experience in customer service in the cannabis industry with responsibility for order tracking, problem resolution andcustomer interface* A Bachelor’s degree in Business, Marketing or related field experience* Knowledge of the cannabis industry and/or retail processesWork Environment: * Work is mainly performed in warehouse environment.* Ability to stand or sit for long periods of time.* Ability to handle temperature changes, high noise levels, and safety around moving equipment.* Ability to lift and carry at least 25 pounds.About Higher Growth Search:<br /><br />If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we’re a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.<br /><br /><b>HGS is an EEO Employer:</b> Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.</div>","company":{"companyType":"Private/Growth","name":"Higher Growth Search","logoUrl":"/logos/higher-growth-search-fa920e7483ad9240c81e72c26d4e3547.png"},"location":{"country":"United States","address":"Napa, CA 94559","city":"Napa","stateProvince":"CA"},"frontendLink":"/job-posting/higher-growth-search/customer-service-rep-cannabis/83995cd1c52510650ad02fbdd605415f","title":"Customer Service Rep - Cannabis","category":"Professional, Scientific, and Technical Services","hash":"83995cd1c52510650ad02fbdd605415f","postingUrl":"https://www.indeed.com/job/customer-service-rep-cannabis-aea14443eadad742"},{"function":["Customer Service"],"postedOn":"2 days ago","description":"<div><b>Job Number:</b> 2164567<br /><br /><b>POSITION OVERVIEW:</b> The Customer Service Representative is responsible for effectively administering and processing transactional and/or informativeconversations with customers via the telephone and email; order processing, placing and tracking; managing the consumerprofiles, assuring accuracy and up-to-date information, and directing communication to/from customers using the telephone andemail.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Manages and edits orders received for price and availability, product and quantity accuracy, and shipping within specifictimelines. Accurate order entry and management of existing orders is essential.Answers sales rep calls and retrieves messages from e-mail for product orders. Answers questions about product technicalfeatures, availability and other information. Informs customer of unit prices, shipping date, anticipated delays, and any additionalinformation needed by the customer.Follows up on orders to ensure delivery by specified dates. Communicates with production, sales, shipping, warehouse, ordelivery personnel to expedite or trace missing or delayed shipments.Resolves customer order problems such as style or quantity changes, refused orders and status of customer issues followingcurrent policies and procedures. Forwards non-routine complaints to supervisor.BASIC QUALIFICATIONS: * A minimum of 1 year of customer service experience* Strong verbal and written communication skills* The ability to work extended hours and/or weekends during the busy/peak/holiday season* A sense of humor and a passion for what you do* Must be at least 21 years of agePREFERRED QUALIFICATIONS: * Experience in customer service in the cannabis industry with responsibility for order tracking, problem resolution andcustomer interface* A Bachelor’s degree in Business, Marketing or related field experience* Knowledge of the cannabis industry and/or retail processesWork Environment: * Work is mainly performed in warehouse environment.* Ability to stand or sit for long periods of time.* Ability to handle temperature changes, high noise levels, and safety around moving equipment.* Ability to lift and carry at least 25 pounds.About Higher Growth Search:<br /><br />If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we’re a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.<br /><br /><b>HGS is an EEO Employer:</b> Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.</div>","company":{"companyType":"Private/Growth","name":"Higher Growth Search","logoUrl":"/logos/higher-growth-search-fa920e7483ad9240c81e72c26d4e3547.png"},"location":{"country":"United States","address":"Santa Rosa, CA 95404","city":"Santa Rosa","stateProvince":"CA"},"frontendLink":"/job-posting/higher-growth-search/customer-service-rep-cannabis/8024b34196406e38614a2c637a65da29","title":"Customer Service Rep - Cannabis","category":"Professional, Scientific, and Technical Services","hash":"8024b34196406e38614a2c637a65da29","postingUrl":"https://www.indeed.com/job/customer-service-rep-cannabis-4f112f03e5e24e47"},{"salaries":[{"salaryStart":"$29k","salaryEnd":"$140k","currency":"US","source":"ZipRecruiter","position":"Cannabis Industry","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Cannabis-Industry-Salary-in-Santa-Rosa,CA"},{"salaryStart":"$20","salaryEnd":"$22","currency":"US","source":"Glassdoor","position":"Budtender","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/Connected-Cannabis-Budtender-San-Francisco-Hourly-Pay-EJI_IE2969836.0,18_KO19,28_IL.29,42_IM759.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p><b>Job Number: 2164567POSITION OVERVIEW:The Customer Service Representative is responsible for effectively administering and processing transactional and/or informativeconversations with customers via the telephone and email; order processing, placing and tracking; managing the consumerprofiles, assuring accuracy and up-to-date information, and directing communication to/from customers using the telephone andemail.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:Manages and edits orders received for price and availability, product and quantity accuracy, and shipping within specifictimelines. Accurate order entry and management of existing orders is essential.Answers sales rep calls and retrieves messages from e-mail for product orders. Answers questions about product technicalfeatures, availability and other information. Informs customer of unit prices, shipping date, anticipated delays, and any additionalinformation needed by the customer.Follows up on orders to ensure delivery by specified dates. Communicates with production, sales, shipping, warehouse, ordelivery personnel to expedite or trace missing or delayed shipments.Resolves customer order problems such as style or quantity changes, refused orders and status of customer issues followingcurrent policies and procedures. Forwards non-routine complaints to supervisor.BASIC QUALIFICATIONS:* A minimum of 1 year of customer service experience* Strong verbal and written communication skills* The ability to work extended hours and/or weekends during the busy/peak/holiday season* A sense of humor and a passion for what you do* Must be at least 21 years of agePREFERRED QUALIFICATIONS:* Experience in customer service in the cannabis industry with responsibility for order tracking, problem resolution andcustomer interface* A Bachelor†s degree in Business, Marketing or related field experience* Knowledge of the cannabis industry and/or retail processesWork Environment:* Work is mainly performed in warehouse environment.* Ability to stand or sit for long periods of time.* Ability to handle temperature changes, high noise levels, and safety around moving equipment.* Ability to lift and carry at least 25 pounds.About Higher Growth Search:</b></p><p>If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we†re a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.</p><p>HGS is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.PandoLogic. Keywords: Customer Service Representative, Location: Petaluma, CA - 94954</p></div>","company":{"companyType":"Private/Growth","name":"Higher Growth Search","logoUrl":"/logos/higher-growth-search-fa920e7483ad9240c81e72c26d4e3547.png"},"location":{"country":"United States","address":"Petaluma, CA, USA","city":"Petaluma","stateProvince":"CA"},"frontendLink":"/job-posting/higher-growth-search/customer-service-rep-cannabis/d26912169df7562697162d5217b1bc9a","title":"Customer Service Rep - Cannabis","category":"Professional, Scientific, and Technical Services","hash":"d26912169df7562697162d5217b1bc9a","postingUrl":"https://www.jobserve.com/gb/en/search-jobs-in-California,-USA/CUSTOMER-SERVICE-REP-CANNABIS-DE17A2775373986E67/","salary":"$29k - $140k"},{"employmentType":"Full-time, Part-time, Contract","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p><b>National group of providers is looking for a professional, hard working, knowledgeable, and compassionate Medical Call Center/Clinic Receptionist for our specialty practice. We are a medical cannabis group devoted to those serve by providing the necessary certification needed for qualified patients to begin medical marijuana as a treatment option. </b></p><p><b>If you are a medical representative with front office/call center experience and exceptional people skills, who treats patients with respect and care, work for a practice that will value your contribution, then we want to hear from you!</b></p><p>*<br />Requirements include:</p><ul><li>1 year recent Medical Receptionist experience in a medical clinic setting (preferred) but not required</li><li>Superior communication skills: patient-focused, welcoming, detailed oriented, ability to remain professional, upbeat and positive in a busy clinic, call center environment</li><li>Clear understanding of HIPAA standards and patient confidentiality</li><li>Ability to travel between clinics (as needed)</li><li>Experience with EMR/EHR</li><li>Excellent Computer Skills</li><li>Ability to be flexible with scheduled work hours in order to meet clinic and call center needs</li><li>Must have consistent, punctual and reliable attendance</li><li>Reliable transportation is a MUST</li></ul><p>*</p><p>Job Types: Full-time, Part-time, Contract</p><p>Pay: $12.00 - $14.00 per hour</p><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Evening shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Ability to commute/relocate:</p><ul><li>Kansas City, MO: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Call center: 1 year (Required)</li><li>Medical records: 1 year (Required)</li></ul><p>Work Location: Multiple Locations</p></div>","company":{"name":"MMJ Provider Inc"},"location":{"country":"United States","address":"Kansas City, MO","city":"Kansas City","stateProvince":"MO"},"frontendLink":"/job-posting/mmj-provider-inc/medical-marijuana-clinic-receptionist-call-center-representative/21cc12b15fb8e1cdf48fa129d69c5c09","title":"MEDICAL MARIJUANA CLINIC RECEPTIONIST/CALL CENTER REPRESENTATIVE","category":"Medical & Healthcare","hash":"21cc12b15fb8e1cdf48fa129d69c5c09","postingUrl":"https://www.indeed.com/job/medical-marijuana-clinic-receptionistcall-center-representative-80b6fadc296f1ecb"},{"function":["Retail"],"postedOn":"4 days ago","description":"<div><div><div><p><b>Non-Exempt/Full-time (40 weekly hours)</b></p><p><b>Reports To:</b> Store Manager, Assistant Store Manager</p><p><b>Collaborates With: </b>Store Managers,Senior CSRs, FellowCSRs, Verdes Nurses</p><br /><p></p><p><b>Job Summary:</b></p><p>A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They are the front line of support and help to ensure that clients are satisfied and receive the knowledge and understanding of the products and services Verdes offers. Being a successful<b> </b>customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.</p><br /><p></p><p><b>Responsibilities/Essential Functions:</b></p><ul><li>Team player with strong communication and organizational skills</li><li>Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter</li><li>Identify and assess clients’ needs to make proper product recommendations</li><li>Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support</li><li>Stay up to date with product knowledge, NM Cannabis Patient Laws, and medicinal information updates to pass the information to clients</li><li> Maintain proper inventory stock on the sales floor and backstock, as needed</li><li>Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts</li><li>Regular/reliable attendance is required</li><li>Keeping best interest of the company and co-workers in forefront of mind</li><li>Other duties as assigned</li></ul><br /><p></p><p><b>Computer/Technical Responsibilities:</b></p><ul><li>LeafLogix and BioTrack for sales transactions, patient records/lookup information, returns/exchanges</li><li>Internet to access sharepoint.com to make daily menus, bigcommerce.com to access online orders</li><li>Other websites to lookup information about cannabis or the NMMCP program.</li></ul><br /><p></p><p><b>Qualifications and Educational Requirements:</b></p><ul><li>Experience in cash handling and inventory management</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li></ul><p><b>Additional Requirements:</b></p><ul><li>Experience in handling cash with attention to detail and accuracy</li><li>Experience in inventory management and controls</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Exceptional internal and external customer service and employee relations skills</li><li>Must be dependable, reliable, and motivated</li><li>Organization, time management, data entry and math skills</li></ul><p><b>Physical and Emotional Requirements:</b></p><ul><li>Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row</li><li>Must be able to lift at least 50 lbs.</li><li>Ability to work in a confined area.</li><li>Must be able to bend/stoop/climb/reach</li><li>Must be able to present complex information to groups of people</li><li>Must be able to be physically present in the dispensary locations and administrative office</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be able to tolerate a reasonable amount of work stress</li></ul><br /><p></p><p><b>Compensation/Hours:</b></p><p>Compensation -DOE; 40+ hours/wk., Required Mon – Sat, some Sundays, and Holidays, 8:00am to 8:00pm</p><br /><p></p><p><i>It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.</i></p></div></div></div>","company":{"companyType":"Public/Established","name":"The Verdes Foundation"},"location":{"country":"United States","address":"Santa Fe, NM 87501","city":"Santa Fe","stateProvince":"NM"},"frontendLink":"/job-posting/the-verdes-foundation/customer-service-representative-santa-fe-store/92ddca15db868c6540162c5be73660ee","title":"Customer Service Representative - Santa Fe Store","category":"Medical & Healthcare","hash":"92ddca15db868c6540162c5be73660ee","postingUrl":"https://www.indeed.com/job/customer-service-representative-santa-fe-store-c5f4070d66b049e0"},{"employmentType":"Part-time, Permanent","function":["Retail"],"postedOn":"2 days ago","description":"<div><p><b>About us</b></p><p>Your Local Cannabis</p><p>Your Local Cannabis is your neighborhood hub for the best and most extensive selection of locally grown, high-quality cannabis products in Ontario.</p><p>NOW HIRING FOR</p><p>-Main Street &amp; 9th line (Stouffville, ON)</p><p>Responsibilities:</p><ul><li>Greet customers throughout the day in a friendly and welcoming manner</li><li>Adhere to all company policies, procedures, and regulation compliance.</li><li>Ensure reconciliation of inventory and following up on any discrepancies</li><li>Process all customer payments on our POS system.</li><li>Staying up to date with product knowledge and company information.</li><li>Support and participate in store opening and closing checklists.</li><li>Assuring all guest are over 19+ upon entrance of store</li><li>Abide by all applicable legal regulations and act as a socially responsible cannabis vendor.</li><li>Assist with store maintaining and housekeeping including stocking shelves.</li><li>Ensure the cleanliness of the store is maintained on a daily basis</li><li>Other tasks as assigned by retail management</li></ul><p>Qualifications:</p><ul><li>19+ years old</li><li>OUTGOING PERSONALITY who enjoys customer service</li><li>Valid Cannsell certificate (must have before first shift)</li><li>Pre employment criminal record check (must have before first shift)</li><li>Able to lift 5-30 lbs</li><li>Able to work flexible hours and weekends</li><li>POS Software experience an asset</li><li>Ability to work in a fast-paced environment</li><li>Must be a team player</li><li>Excellent written, oral, and interpersonal skills</li><li>Availability for shift work any time between 9:00am to 11:30pm, Monday to Sunday</li><li>Basic skills in math and proficiency as a cashier</li><li>Extensive knowledge of cannabis products and accessories is an asset</li></ul><p>What we’re looking for</p><ul><li>A passion for customer experience and cannabis.</li><li>Previous retail/cashier experience (customer experience associate/greeter)</li><li>Outgoing, personable and professional. We’re building relationships and trust with our clients and community.</li><li>Comfortable working in a fast paced environment – good organizational and communication skills.</li><li>Coachable.</li><li>Leadership skills.</li><li>Availability to work 12 hour shifts an asset.</li></ul><p>COVID-19 precaution(s):</p><ul><li>Social distancing guidelines in place</li><li>All customers and employees required to wear masks inside store</li><li>Sanitizing, disinfecting, or cleaning procedures in place</li></ul><p>Licence/Certification:</p><ul><li>Cann Sell (Required for first day of work)</li><li>Criminal Background (To Be Completed)</li></ul><p>Experience:</p><ul><li>Customer service: 1 year</li></ul><p>Part-time: 20 - 25 hours per week</p><p>Application deadline: 2021-12 - 11</p><p>Job Types: Part-time, Permanent</p><p>Salary: $16.50 to $18.00 /hour</p><p>Job Types: Part-time, Permanent</p><p>Salary: $16.50-$18.00 per hour</p><p>Additional pay:</p><ul><li>Overtime pay</li></ul><p>Benefits:</p><ul><li>Flexible schedule</li><li>On-site parking</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>12 hour shift</li><li>8 hour shift</li><li>Holidays</li><li>Weekend availability</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Your Local Cannabis"},"location":{"country":"Canada","address":"Whitchurch-Stouffville, ON","city":"Whitchurch-Stouffville","stateProvince":"ON"},"frontendLink":"/job-posting/your-local-cannabis/bud-tender-customer-service/5cf49e11e049b4f1a2b00928e4bc1ce3","title":"Bud-tender / Customer Service","category":"Retail","hash":"5cf49e11e049b4f1a2b00928e4bc1ce3","postingUrl":"https://ca.indeed.com/job/bud-customer-service-100d047cd582f534"},{"function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p></p><div><p><b>About Cova:</b></p><p>Cova has been the fastest growing software solutions company in the history of the legal cannabis industry and is now the #1 POS in North America. After launching commercially less than 4 years ago, we surpassed over 50 other companies as the industry preference. Through constant product innovation, execution of a clear growth strategy and high integrity in everything we do, Cova delivers a premium service to its clients.</p><p>We design and build products on an open API architecture platform that elevates the dispensary retail experience. Our point-of-sale solution (POS) is purpose-built for cannabis retail and is based on years of experience in high growth/high complexity industries.</p><p>The legal marijuana market is on a fast growth trajectory with more new states legalizing every year. 5 more just passed in Nov 2020 and 2 additional states legislatively opted for retail operations in 2021.</p><p>Cova operates as a young company that spun out of a solid, well-established 20+-year-old software company called iQmetrix. Collectively, our software can be found in over 20,000 stores across North America in several verticals, and we support retailers with one location and others who have thousands. Cova has invested heavily to have the industry-leading platform for enterprises and is technologically ahead of where the industry is heading.</p><p>Let's shape the next generation of cannabis retailers together, and own it.</p><p><b>Reports To:</b> Cova Technical Support Lead</p><p><b>Team Description:</b></p><p>The Cova Support team is a group of out of the box thinkers who actively problem solve and provide industry leading customer service via phone, chat and email communications. We are customer centric and strive to delivery the best possible experience during every customer touchpoint.</p><p><b>Job Summary:</b></p><p>Tier 2 agents will report to the Technical Support Lead and focus on addressing issues that the Tier 1 team members were unable to solve on their own, as well as helping to address Tier 1 issues when the team requires assistance with regular tickets. Tier 2 agents will be responsible for communicating with the development team in a timely manner to resolve tier 2 issues. In addition, the candidate would be expected to fill in for some of the Technical Support Lead’s duties on days when they are unavailable, such as creating parent tickets and managing voicemail settings during service disruptions. Tier 2 agents will additional be expected to share their knowledge to contribute to helping answer internal support questions for other team members, alongside the Technical Support Lead.<br /><br />Tier 2 agents should expect to continue to participate in the on-call process that Tier 1 agents are part of, as well as working weekends when scheduled. Tier 2 agents would continue to spend part of their day taking calls/chats/email tickets in the same manner as Tier 1 agents.</p><p><b>Responsibilities:</b></p><ul><li>Participating in the training of new Tier 1 agents.</li><li>Supporting Tier 1 agents by sharing knowledge and helping other agents grow.</li><li>Addressing technical knowledge and skill gaps on the team and working to close these gaps by communicating with the Technical Support Lead.</li><li>Working collaboratively across departments to resolve Tier 2 tickets in a timely manner.</li><li>Providing expert product and service support.</li><li>Acting as an escalation point for additional technical support and advanced troubleshooting.</li><li>Managing tickets, ticket triage and driving tickets to resolution within established SLA parameters.</li><li>Working escalated tickets through Zendesk and DevOps to find resolution and causality of issues.</li><li>Communicating directly with clients for troubleshooting and investigation to facilitate faster resolution times.</li><li>Escalating identified defects and issues through to Product development teams.</li><li>Responsible for communication of progress, updates and resolutions to clients and team members.</li><li>Maintaining an advanced knowledge of Cova product as a Subject Matter Expert.</li></ul><p><b>Qualifications:</b></p><ul><li>Ability to quickly adapt to changes in timelines and sequence.</li><li>Technical Product Expertise of Cova products.</li><li>Ability to multi-task and support multiple customers simultaneously.</li><li>Clearly and effectively communicate to clients and internal stakeholders both via telephone and email.</li><li>A passion and excellent track record for problem solving.</li><li>Minimum 2 years of experience on a support desk</li><li>Self- driven, motivated, and able to work both independently and in a team environment.</li><li>Strong teamwork and collaboration skills.</li><li>College degree preferred</li><li>Support Desk experience required</li></ul><p><b>30-Day Goal:</b></p><p>Within 30 days the ideal candidate will be heavily immersed in the Cova platform and have a deep understanding of internal support systems.</p><p><b>60-Day Goal:</b></p><p>Within 60 days the Tier 2 Agent will be actively taking calls, chats and emails for both Tier 1 and Tier issues.</p><p><b>90-Day Goal:</b></p><p>Within 90 days, the Tier 2 agent will be working independently and be able to support on call, weekend hours and provide backup for the Technical Support Lead as needed.</p><p><b>What Really Matters:</b></p><p>A lot can be learned or trained, but there are a few things that can’t.</p><ul><li> Strongly self-motivated with a drive to succeed</li><li> Caring about our clients and their customers</li><li> Being able to collaborate with others to ensure that we all succeed together</li></ul><p><b>Want to Join the Team?</b></p><p>If you’re interested in a career with Cova and are committed to striving for success, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.</p><p>We are a hybrid work environment, remote and in-office for all employees in an office city. For those who are unvaccinated, individuals are required to rapid test twice a week to come into the office. For those who are vaccinated, verification (one-time) to come into the office is required. For all additional onsite attendance at any meetings, events, celebrations, vaccination is required.</p></div><p></p></div>","company":{"companyType":"Private/Established","name":"Cova Software","logoUrl":"/logos/cova-b39131d05d23e1c5868028563395b3d8.png"},"location":{"country":"Canada","address":"Vancouver, BC","city":"Vancouver","stateProvince":"BC"},"frontendLink":"/job-posting/cova-software/cova-customer-support-agent-tier-2/a4f8c0ff1b2c058a02e3fb1dc7c32cd7","title":"Cova - Customer Support Agent, Tier 2","category":"Information Technology & Services","hash":"a4f8c0ff1b2c058a02e3fb1dc7c32cd7","postingUrl":"https://ca.indeed.com/job/cova-customer-support-agent-tier-2-9064a8be39a3d628"},{"function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p></p><div><p><b>About Cova:</b></p><p>Cova has been the fastest growing software solutions company in the history of the legal cannabis industry and is now the #1 POS in North America. After launching commercially less than 4 years ago, we surpassed over 50 other companies as the industry preference. Through constant product innovation, execution of a clear growth strategy and high integrity in everything we do, Cova delivers a premium service to its clients.</p><p>We design and build products on an open API architecture platform that elevates the dispensary retail experience. Our point-of-sale solution (POS) is purpose-built for cannabis retail and is based on years of experience in high growth/high complexity industries.</p><p>The legal marijuana market is on a fast growth trajectory with more new states legalizing every year. 5 more just passed in Nov 2020 and 2 additional states legislatively opted for retail operations in 2021.</p><p>Cova operates as a young company that spun out of a solid, well-established 20+-year-old software company called iQmetrix. Collectively, our software can be found in over 20,000 stores across North America in several verticals, and we support retailers with one location and others who have thousands. Cova has invested heavily to have the industry-leading platform for enterprises and is technologically ahead of where the industry is heading.</p><p>Let's shape the next generation of cannabis retailers together, and own it.</p><p><b>Reports To:</b> Cova Technical Support Lead</p><p><b>Team Description:</b></p><p>The Cova Support team is a group of out of the box thinkers who actively problem solve and provide industry leading customer service via phone, chat and email communications. We are customer centric and strive to delivery the best possible experience during every customer touchpoint.</p><p><b>Job Summary:</b></p><p>Tier 2 agents will report to the Technical Support Lead and focus on addressing issues that the Tier 1 team members were unable to solve on their own, as well as helping to address Tier 1 issues when the team requires assistance with regular tickets. Tier 2 agents will be responsible for communicating with the development team in a timely manner to resolve tier 2 issues. In addition, the candidate would be expected to fill in for some of the Technical Support Lead’s duties on days when they are unavailable, such as creating parent tickets and managing voicemail settings during service disruptions. Tier 2 agents will additional be expected to share their knowledge to contribute to helping answer internal support questions for other team members, alongside the Technical Support Lead.<br /><br />Tier 2 agents should expect to continue to participate in the on-call process that Tier 1 agents are part of, as well as working weekends when scheduled. Tier 2 agents would continue to spend part of their day taking calls/chats/email tickets in the same manner as Tier 1 agents.</p><p><b>Responsibilities:</b></p><ul><li>Participating in the training of new Tier 1 agents.</li><li>Supporting Tier 1 agents by sharing knowledge and helping other agents grow.</li><li>Addressing technical knowledge and skill gaps on the team and working to close these gaps by communicating with the Technical Support Lead.</li><li>Working collaboratively across departments to resolve Tier 2 tickets in a timely manner.</li><li>Providing expert product and service support.</li><li>Acting as an escalation point for additional technical support and advanced troubleshooting.</li><li>Managing tickets, ticket triage and driving tickets to resolution within established SLA parameters.</li><li>Working escalated tickets through Zendesk and DevOps to find resolution and causality of issues.</li><li>Communicating directly with clients for troubleshooting and investigation to facilitate faster resolution times.</li><li>Escalating identified defects and issues through to Product development teams.</li><li>Responsible for communication of progress, updates and resolutions to clients and team members.</li><li>Maintaining an advanced knowledge of Cova product as a Subject Matter Expert.</li></ul><p><b>Qualifications:</b></p><ul><li>Ability to quickly adapt to changes in timelines and sequence.</li><li>Technical Product Expertise of Cova products.</li><li>Ability to multi-task and support multiple customers simultaneously.</li><li>Clearly and effectively communicate to clients and internal stakeholders both via telephone and email.</li><li>A passion and excellent track record for problem solving.</li><li>Minimum 2 years of experience on a support desk</li><li>Self- driven, motivated, and able to work both independently and in a team environment.</li><li>Strong teamwork and collaboration skills.</li><li>College degree preferred</li><li>Support Desk experience required</li></ul><p><b>30-Day Goal:</b></p><p>Within 30 days the ideal candidate will be heavily immersed in the Cova platform and have a deep understanding of internal support systems.</p><p><b>60-Day Goal:</b></p><p>Within 60 days the Tier 2 Agent will be actively taking calls, chats and emails for both Tier 1 and Tier issues.</p><p><b>90-Day Goal:</b></p><p>Within 90 days, the Tier 2 agent will be working independently and be able to support on call, weekend hours and provide backup for the Technical Support Lead as needed.</p><p><b>What Really Matters:</b></p><p>A lot can be learned or trained, but there are a few things that can’t.</p><ul><li> Strongly self-motivated with a drive to succeed</li><li> Caring about our clients and their customers</li><li> Being able to collaborate with others to ensure that we all succeed together</li></ul><p><b>Want to Join the Team?</b></p><p>If you’re interested in a career with Cova and are committed to striving for success, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.</p><p>We are a hybrid work environment, remote and in-office for all employees in an office city. For those who are unvaccinated, individuals are required to rapid test twice a week to come into the office. For those who are vaccinated, verification (one-time) to come into the office is required. For all additional onsite attendance at any meetings, events, celebrations, vaccination is required.</p></div><p></p></div>","company":{"companyType":"Private/Established","name":"Cova Software","logoUrl":"/logos/cova-b39131d05d23e1c5868028563395b3d8.png"},"location":{"country":"Canada","address":"Regina, SK","city":"Regina","stateProvince":"SK"},"frontendLink":"/job-posting/cova-software/cova-customer-support-agent-tier-2/7e4da3d410e155c301c139d30440f205","title":"Cova - Customer Support Agent, Tier 2","category":"Information Technology & Services","hash":"7e4da3d410e155c301c139d30440f205","postingUrl":"https://ca.indeed.com/job/cova-customer-support-agent-tier-2-f8c095982b1eb58d"},{"employmentType":"Full-time, Part-time","function":["Customer Service","Retail"],"postedOn":"2 days ago","description":"<div><p>Front Desk/Security for Marijuana Dispensary. MED badge required. Looking for detailed oriented individual with security experience.</p><p>Job resposibilities include:</p><p>Checking customer id's</p><p>Cleaning</p><p>Answering phones</p><p>Updating menus</p><p>Security Checks</p><p>Schedule would be Sun-Thurs 4pm-11pm</p><p>Job Types: Full-time, Part-time</p><p>Pay: $14.00 - $15.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Night shift</li><li>Weekend availability</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Cannasseur","logoUrl":"/logos/cannasseur-70fa89eae8be6928688f488a6a0ee8c2.png"},"location":{"country":"United States","address":"Pueblo West, CO 81007","city":"Pueblo West","stateProvince":"CO"},"frontendLink":"/job-posting/cannasseur/front-desk-security-marijuana-dispensary/6869788f801f1b9a95ec354240542a88","title":"Front Desk/Security Marijuana Dispensary","category":"Retail","hash":"6869788f801f1b9a95ec354240542a88","postingUrl":"https://www.indeed.com/job/front-desksecurity-marijuana-dispensary-c64c0720644b5df8"},{"salaries":[{"salaryStart":"$29k","salaryEnd":"$140k","currency":"US","source":"ZipRecruiter","position":"Cannabis Industry","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Cannabis-Industry-Salary-in-Santa-Rosa,CA"},{"salaryStart":"$20","salaryEnd":"$22","currency":"US","source":"Glassdoor","position":"Budtender","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/Connected-Cannabis-Budtender-San-Francisco-Hourly-Pay-EJI_IE2969836.0,18_KO19,28_IL.29,42_IM759.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Job Number: 2164567</p><p><b>POSITION OVERVIEW:The Customer Service Representative is responsible for effectively administering and processing transactional and/or informativeconversations with customers via the telephone and email; order processing, placing and tracking; managing the consumerprofiles, assuring accuracy and up-to-date information, and directing communication to/from customers using the telephone andemail.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:Manages and edits orders received for price and availability, product and quantity accuracy, and shipping within specifictimelines. Accurate order entry and management of existing orders is essential.Answers sales rep calls and retrieves messages from e-mail for product orders. Answers questions about product technicalfeatures, availability and other information. Informs customer of unit prices, shipping date, anticipated delays, and any additionalinformation needed by the customer.Follows up on orders to ensure delivery by specified dates. Communicates with production, sales, shipping, warehouse, ordelivery personnel to expedite or trace missing or delayed shipments.Resolves customer order problems such as style or quantity changes, refused orders and status of customer issues followingcurrent policies and procedures. Forwards non-routine complaints to supervisor.BASIC QUALIFICATIONS:* A minimum of 1 year of customer service experience* Strong verbal and written communication skills* The ability to work extended hours and/or weekends during the busy/peak/holiday season* A sense of humor and a passion for what you do* Must be at least 21 years of agePREFERRED QUALIFICATIONS:* Experience in customer service in the cannabis industry with responsibility for order tracking, problem resolution andcustomer interface* A Bachelor’s degree in Business, Marketing or related field experience* Knowledge of the cannabis industry and/or retail processesWork Environment:* Work is mainly performed in warehouse environment.* Ability to stand or sit for long periods of time.* Ability to handle temperature changes, high noise levels, and safety around moving equipment.* Ability to lift and carry at least 25 pounds.About Higher Growth Search:</b></p><p>If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we’re a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.</p><p>HGS is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.</p><p>PandoLogic. Keywords: Customer Service Representative, Location: Novato, CA - 94998</p></div>","company":{"companyType":"Private/Growth","name":"Higher Growth Search","logoUrl":"/logos/higher-growth-search-fa920e7483ad9240c81e72c26d4e3547.png"},"location":{"country":"United States","address":"Novato, CA, USA","city":"Novato","stateProvince":"CA"},"frontendLink":"/job-posting/higher-growth-search/customer-service-rep-cannabis/adadbe100af52a10468e96af59ba80b9","title":"Customer Service Rep - Cannabis","category":"Professional, Scientific, and Technical Services","hash":"adadbe100af52a10468e96af59ba80b9","postingUrl":"https://www.adzuna.com/details/2714322608","salary":"$29k - $140k"},{"salaries":[{"salaryStart":"$29k","salaryEnd":"$140k","currency":"US","source":"ZipRecruiter","position":"Cannabis Industry","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Cannabis-Industry-Salary-in-Santa-Rosa,CA"},{"salaryStart":"$20","salaryEnd":"$22","currency":"US","source":"Glassdoor","position":"Budtender","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/Connected-Cannabis-Budtender-San-Francisco-Hourly-Pay-EJI_IE2969836.0,18_KO19,28_IL.29,42_IM759.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Job Number: 2164567</p><p><b>POSITION OVERVIEW:The Customer Service Representative is responsible for effectively administering and processing transactional and/or informativeconversations with customers via the telephone and email; order processing, placing and tracking; managing the consumerprofiles, assuring accuracy and up-to-date information, and directing communication to/from customers using the telephone andemail.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:Manages and edits orders received for price and availability, product and quantity accuracy, and shipping within specifictimelines. Accurate order entry and management of existing orders is essential.Answers sales rep calls and retrieves messages from e-mail for product orders. Answers questions about product technicalfeatures, availability and other information. Informs customer of unit prices, shipping date, anticipated delays, and any additionalinformation needed by the customer.Follows up on orders to ensure delivery by specified dates. Communicates with production, sales, shipping, warehouse, ordelivery personnel to expedite or trace missing or delayed shipments.Resolves customer order problems such as style or quantity changes, refused orders and status of customer issues followingcurrent policies and procedures. Forwards non-routine complaints to supervisor.BASIC QUALIFICATIONS:* A minimum of 1 year of customer service experience* Strong verbal and written communication skills* The ability to work extended hours and/or weekends during the busy/peak/holiday season* A sense of humor and a passion for what you do* Must be at least 21 years of agePREFERRED QUALIFICATIONS:* Experience in customer service in the cannabis industry with responsibility for order tracking, problem resolution andcustomer interface* A Bachelor’s degree in Business, Marketing or related field experience* Knowledge of the cannabis industry and/or retail processesWork Environment:* Work is mainly performed in warehouse environment.* Ability to stand or sit for long periods of time.* Ability to handle temperature changes, high noise levels, and safety around moving equipment.* Ability to lift and carry at least 25 pounds.About Higher Growth Search:</b></p><p>If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we’re a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.</p><p>HGS is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.</p><p>PandoLogic. Keywords: Customer Service Representative, Location: Rohnert Park, CA - 94927</p></div>","company":{"companyType":"Private/Growth","name":"Higher Growth Search","logoUrl":"/logos/higher-growth-search-fa920e7483ad9240c81e72c26d4e3547.png"},"location":{"country":"United States","address":"Rohnert Park, CA, USA","city":"Rohnert Park","stateProvince":"CA"},"frontendLink":"/job-posting/higher-growth-search/customer-service-rep-cannabis/73359f1a381a348a140b8f22e9924de7","title":"Customer Service Rep - Cannabis","category":"Professional, Scientific, and Technical Services","hash":"73359f1a381a348a140b8f22e9924de7","postingUrl":"https://www.adzuna.com/details/2714322459","salary":"$29k - $140k"},{"salaries":[{"salaryStart":"$19k","salaryEnd":"$41k","currency":"US","source":"ZipRecruiter","position":"Customer Service Associate","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Associate-Salary-in-Pembroke-Pines,FL"},{"salaryStart":"$23k","salaryEnd":"$41k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/fort-lauderdale-customer-service-representative-salary-SRCH_IL.0,15_IC1154160_KO16,47.htm"},{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/fl"}],"employmentType":"Part-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>Part-TimeResponsibilitiesGreet and check -in customers as they enterDispense medication and collect payment via POS register (cash, debit, etc.)Maintain strict controls on product, cash, and patient data at all timesVerify customer IDs and cannabis card statusDiscuss and make appropriate product recommendations to customersbased on their physician's recommendationAccess and properly utilize the state's Medical Marijuana Use Registry(MMUR) in dispensing product to customersStay current with latest industry and product knowledgeSupport all marketing and sales efforts of the company to ensure sales goals are metPerform other regular duties related to maintaining a safe and clean retail store environment as neededPhysical RequirementsNo description provided.Working EnvironmentTraining will be provided to selected candidates. No prior Medical Marijuana ordispensary experience is needed.ExperienceMinimum 3 -5 years of prior Retail Sales, Retail Pharmacy, Nurse (RN/LPN),CNA, PA or other medical/health services -related experience involvingdirect customer/client interactionEducationHigh school diploma, HOWEVER a college degree in health/wellness -related field highly preferredAbout VidaCannWe are proud to be one of the largest and most advanced providers of medical cannabis in Florida. Our mission is to help our Florida friends and neighbors live their healthiest lives with the help of our all -natural cannabis products</p></div>","company":{"companyType":"Private/Established","name":"Vangst","logoUrl":"/logos/vangst-1731290886786334fb502ebdee566cc6.png"},"location":{"country":"United States","address":"Deerfield Beach, FL, USA","city":"Deerfield Beach","stateProvince":"FL"},"frontendLink":"/job-posting/vangst/customer-service-associate/65e680a73236cf7a1c2dc2d0104b9169","title":"Customer Service Associate","category":"Professional, Scientific, and Technical Services","hash":"65e680a73236cf7a1c2dc2d0104b9169","postingUrl":"https://www.recruit.net/job/customer-service-associate-jobs/6654E5B27E415249","salary":"$19k - $41k"},{"function":["Customer Service","Retail"],"postedOn":"6 days ago","description":"<div><div><p><b>Job Description</b></p><p>The Front Desk Representative will answer phone calls to cannabis-related questions while providing the “Lotus Way” customer service to each guest. They are responsible for assisting and interacting with guests across multiple platforms to answer all inquiries and assist with making an online profile. The Front Desk Representative will be the first point of contact to all customers.</p><p>The ideal candidate will be personable, reliable, responsible, and possess general knowledge of cannabis. We offer ongoing education along with full medical benefits, an amazing employee discount, and a career.</p><p><b>Duties and Responsibilities</b></p><ul><li>Customer experience</li><li>Use of POS system</li><li>Answering phone calls</li><li>New/returning customer registration and documentation</li><li>Clean and general upkeep of the Retail Facility</li><li>Knowledge of relevant laws, company policy, and procedures</li><li>Upkeep of online menus</li><li>Stay current with product knowledge</li></ul><p><b>Skills and Requirements</b></p><ul><li>Must be over the age 21+</li><li>Must pass a background check</li><li>Customer service experience</li><li>Knowledge with Excel</li><li>Ability to learn and adapt to different environments</li><li>Must be available nights, weekends, and holidays.</li></ul><p><b>Education and Experience</b></p><ul><li>Prior experience in Cannabis industry preferred but not required</li><li>Retail sales: 4 years (Preferred)</li><li>Restaurant Experience: 1 year (Preferred)</li><li>Customer service: 2 years (Preferred)</li></ul><p><b>Job Type :</b></p><ul><li>Part-Time</li><li>$18 – $19.50 per hour</li><li>Supplemental Pay – Tips</li><li>On-site location</li></ul><br /><p><b>Benefits</b></p><ul><li>401(k) and matching</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li><li>Life Insurance</li><li>Paid time off</li><li>EAP</li></ul></div></div>","company":{"companyType":"Public/Established","name":"Purple Lotus Patient Cente","logoUrl":"/logos/purple-lotus-patient-cente-7f6f99d238f9cace4cc29d1e44c63439.jpeg"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/purple-lotus-patient-cente/front-desk/81dead378df4a119710f10e106ff135a","title":"Front Desk","category":"Retail","hash":"81dead378df4a119710f10e106ff135a","postingUrl":"https://www.indeed.com/job/front-desk-d601b3a48e6aed7d"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"17 hours ago","description":"<div><p>Lightscale Labs is Portland’s premier environmental chemistry lab for cannabis testing, and we are looking for an outgoing Front Desk Administrator/Operations Assistant. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.</p><p>The ideal candidate will have a friendly and easy going personality while also being very professional, detail oriented and organized. A customer-oriented approach is essential and you should be able to manage customer concerns and provide accurate information regarding our pricing and turnaround times.</p><p>This role will be responsible for coordinating the flow of information and activities related to front desk operations. This is a great role for someone who likes to engage in a variety of tasks, demonstrate superior organizational skills, and interact with a variety of people while accomplishing recurring work tasks essential to company operations.</p><p>Areas of responsibility</p><ul><li>Prepare lobby area for opening and closing each day</li><li>Responsible for answering and distributing incoming calls and messages</li><li>Answer customer questions regarding testing services, pricing, and sample request both over the phone and in-person</li><li>Assist in operations support as needed</li><li>Check-in sample packages in Metrc, take photos of cannabis/hemp items</li><li>Assist walk-in customers and submit all mail-in orders in our system</li><li>Learn how to invoice customers using QuickBooks</li><li>Learn OLCC rules and regulations regarding cannabis/hemp testing</li><li>Receive packages and distribute them, prepare outgoing mail</li><li>Monitor office supplies and place orders each week</li><li>Keep updated records and files</li><li>Prepare coffee and keep kitchen area stocked and tidy</li></ul><p>Required skills and qualifications</p><ul><li>High school diploma: Associates Degree in office administration or relevant field experience is preferred</li><li>Must be 21+ years or older</li><li>Prior work experience in a customer service-oriented position</li><li>Proficient with Adobe, Microsoft Office (especially Excel and Word); willingness to learn other software programs</li><li>Basic bookkeeping skills</li><li>Willing to learn OLCC cannabis/hemp rules and regulations</li><li>Exceptional organizational skills and must be detail oriented</li></ul><p><b>HOW TO APPLY: Please provide your cover letter and attach your resume. You are welcome to drop off your resume Monday, Wednesday or Friday from 10am-3pm. Please no phone calls.</b></p><p>Lightscale Labs is an equal opportunity employer committed to maintaining a safe and professional work environment.</p><p>Salary: $45,000/year</p><p>Health benefits included</p><p>Full-time/hours: Monday – Friday</p><p>This is not a remote position</p><p>Job Type: Full-time</p><p>Pay: $45,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Lightscale Labs","logoUrl":"/logos/lightscale-labs-e852688f10b1cfba8f6b88dcb3e9944a.png"},"location":{"country":"United States","address":"Portland, OR 97227","city":"Portland","stateProvince":"OR"},"frontendLink":"/job-posting/lightscale-labs/front-desk-administrator-operations-assistant/fd6e9d97cd5f6f7f74354dcaa3b7364e","title":"Front Desk Administrator/Operations Assistant","category":"Medical & Healthcare","hash":"fd6e9d97cd5f6f7f74354dcaa3b7364e","postingUrl":"https://www.indeed.com/job/front-desk-administratoroperations-assistant-d449fde8db842da8"},{"salaries":[{"salaryStart":"$27k","salaryEnd":"$42k","currency":"US","source":"Glassdoor","position":"Front Desk Receptionist","type":"per year","url":"https://www.glassdoor.com/Salaries/sacramento-front-desk-receptionist-salary-SRCH_IL.0,10_IM747_KO11,34.htm"},{"salaryStart":"$21k","salaryEnd":"$41k","currency":"US","source":"ZipRecruiter","position":"Front Desk Receptionist","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Front-Desk-Receptionist-Salary-in-Sacramento,CA"},{"salaryStart":"$15","salaryEnd":"$21","currency":"US","source":"Randstad USA","position":"Front Desk Receptionist","type":"per hour","url":"https://www.randstadusa.com/salary/front-desk-receptionist-salaries/sacramento-california/"}],"employmentType":"Full-time","function":["Customer Service","Retail"],"postedOn":"6 days ago","description":"<div><p>About Us</p><p>11 years from our humble beginnings as the founders of Fruitridge Health &amp; Wellness in Sacramento, Connected now maintains a portfolio of proprietary top-shelf cannabis genetics cultivated in state-of-the-art grow facilities</p><p>We are proud to be the largest grower of premium flower in California.</p><p>With three retail doors in California, recent expansion into Arizona and national expansion plans in motion, we operate one of the fastest growing, vertically integrated cannabis companies in the country.</p><p>Our mission has remained the same since day one : To breed, grow and sell the best cannabis in the world. This commitment to deliver at the absolute pinnacle comes to life in the standards we hold our product, our people, and our partners to every day.</p><p>Our continued curiosity can be traced back to an early obsession with R&amp;D that poured resources into what is now one of the most advanced cannabis breeding programs in the world.</p><p>In 2017, we welcomed Alien Labs to the Connected family; a partnership built on the foundation of like-minded quality standards and the desire to raise those standards across the industry.</p><p>Today, a new emphasis on elevated experiences will ride in tandem with geographical and menu expansion on the fast paced and thrilling road ahead for the entire Connected family of brands.</p><p><b>What You Will Do</b></p><p>• Greet all patients with a positive and warm welcome</p><p>• Operate front desk computer, check in patients, update patient files</p><p>• Process paperwork for new patients, data entry</p><p>• Provide all new patients with a brief explanation of services</p><p>• Strong computer skills with office programs</p><p>• Knowledge Word, Excel, PowerPoint, Email</p><p>• Keep all online / paper menus current with daily offerings</p><p>• Consistently exemplify a teamwork attitude with management and coworkers to improve personal and store performance</p><p>• Communicate effectively with management and coworkers concerning business issues and opportunities</p><p>• Comply with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment</p><p>• Support the Store Management team in driving and maximizing store sales, controlling and minimizing shrink to achieve store goals</p><p>What We Are Looking For</p><p>Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service;</p><p>responds to requests for service and assistance; meets commitments</p><p>• Clearly conveys ideas and concepts. Demonstrates active listening skills</p><p>• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback</p><p>• Contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives;</p><p>supports everyone's efforts to succeed</p><p>• Treats other with respect; works with integrity and principles; upholds organizational values</p><p>• Must be 21+ years old</p><p>• Work a schedule reflective of availability established at the time of hire, with the ability to increase / decrease hours based on business needs which may include weekends and / or holidays.</p><p>must be available to work Friday, Saturday and Sundayflexibility to be scheduled within 24-48 hours noticeShift times vary between the hours of 8am - 9 : 30pm</p><p>Physical Requirements / Work Environment</p><p>• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols</p><p>• Must be capable of lifting up to 50 lbs., with or without assistance</p><p>• Ability to climb, push, pull, stoop, grasp, walk, sit, stand, bend and reach for the duration of shift</p><p>• Requires manual dexterity to operate job related equipment</p><p>• Requires normal hearing range</p><p>Why Connected?</p><p>Connected is an exciting and innovative workplace with a highly engaged workforce brought together by a shared passion to be the best in the business.</p><p>We are on a mission to breed, grow and sell the best cannabis in the world! This is a super unique opportunity to be part of the start-up stage of the booming cannabis industry.</p><p>We are looking for exceptional people to join our team as we transition into the next phase of our business ventures and become a leader in the cannabis space.</p><p>• Competitive Pay</p><p>• Employee Discounts at Connected retail stores</p><p>• Employee Assistance Program, PTO</p><p>• Career Growth and Internal Advancement Opportunities</p><p>• Chance to work in an exciting new start-up industry with awesome people!</p><p>Last updated : 2021-12-03</p></div>","company":{"companyType":"Private/Established","name":"Connected Cannabis","logoUrl":"/logos/connected-cannabis-co-81627127c301c8f69a3b8a48a73fc8a5.jpeg"},"location":{"country":"United States","address":"Sacramento, CA, USA","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/connected-cannabis/front-desk/8718ba3e7e34fa6cb6b4247b81fb176e","title":"Front desk","category":"Agriculture & Farming","hash":"8718ba3e7e34fa6cb6b4247b81fb176e","postingUrl":"https://www.talent.com/view?id=a2459ce5a882","salary":"$27k - $42k"},{"salaries":[{"salaryStart":"$51k","salaryEnd":"$92k","currency":"US","source":"Salary.com","position":"Customer Service Supervisor","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-supervisor-salary/pa"},{"salaryStart":"$31k","salaryEnd":"$62k","currency":"US","source":"ZipRecruiter","position":"Customer Service Supervisor","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Supervisor-Salary-in-York,PA"},{"salaryStart":"$17","salaryEnd":"$undefined","currency":"US","source":"Payscale","position":"Customer Service Supervisor","type":"per hour (median)","url":"https://www.payscale.com/research/US/Job=Customer_Service_Supervisor/Hourly_Rate/1a6f2389/York-PA-Customer-Service"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>Company Description</p><p>Join the movement</p><p>Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?</p><p>We’re grounded and growing. Based in Chicago, PharmaCann Inc. operates across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.</p><p><b>Job Description</b></p><p>The Customer Experience Supervisor is responsible for leading the dispensary team by setting personal examples that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all sales and customer experience goals at PharmaCann.</p><p>The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and customer experience.</p><p>Duties and responsibilities or (Essential Functions)</p><p>• Lead by example by consistently meeting and exceeding personal sales volume and KPI goals, and support Cannabis Sales Consultants to do the same.</p><p>• Develop and facilitate high customer experience standards, to include excellent customer centered culture and industry leading customer engagement through sales training and product knowledge.</p><p>• Execute a world class hospitality program to drive repeat business through strong local grassroots networking and customer data capture.</p><p>• Assist store supervisors with executing business initiatives in an effective and efficient manner.</p><p>• Report to Manager, Sales and Customer Experience to identify training and development needs and support of Cannabis Sales Consultants.</p><p>• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</p><p>• Accountable for accurately utilizing PharmaCann’s Point of Sale system.</p><p>• Execute PharmaCann’s dispensary protocols including safety protocols.</p><p>• Active participant in the recruitment, interview and hire process of filling open positions in a timely manner based on store performance and volume.</p><p>• Train employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and state policy and procedures.</p><p>• Set up a training calendar and ensure associate onboarding and new hire training completion.</p><p>• Manage continuous training and development with team members through training curriculums that provide consistency across all stores.</p><p>• Make recommendations and deliver team members’ performance appraisals in partnership with management; collaborate on team member’ performance management, succession planning, development of members strengths and improvement of weaknesses.</p><p>• Coach team members on performance, attendance, violation of company and compliance policies in partnership with management and HR.</p><p>• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the store.</p><p>• Projects a positive image of the organization to employees, customers, industry, and community.</p><p>• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.</p><p>• This role may be required to assist with other duties as assigned, as well as in other functions of the operation including but not limited to: call center, inventory, outreach, security, delivery acceptance and visual merchandising</p><p><b>Qualifications</b></p><p>• Minimum 21 years of age (or as required by state regulations)</p><p>• Minimum 2 years’ experience with customer service in a fast-paced retail environment</p><p>• Exceptional customer service skills</p><p>• Previous supervisory or management experience highly preferred</p><p>• Demonstrated ability to achieve individual sales goals and metrics</p><p>• Strong analytical skills to assess data, facts, and figures</p><p>• Intermediate-level math skills</p><p>• Proven expertise to accurately manage a register</p><p>• Strong attention to detail and ability to solve and resolve problems in a calm, professional and courteous manner.</p><p>• Strong computer-based skills</p><p>• Dynamic interpersonal and communication skills</p><p>• Business minded personality</p><p>• A highly ethical and self-motivated individual with the ability to adapt to different situations</p><p>• Demonstrated Personal Effectiveness and Credibility</p><p>• Possess Global &amp; Cultural Awareness</p><p>• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check</p><p>Working conditions</p><p>• This job operates in a professional retail store environment.</p><p>• This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>• This position requires weekends, nights, overtime as needed, holidays and flexible work availability.</p><p>• May require some travel.</p><p>• May be required to work outdoors and/or during inclement weather.</p><p>Physical requirements</p><p>While performing the duties of this job, the employee is regularly required to use a phone, read, speak and listen.. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.</p><p>Direct reports</p><p>This position is directly responsible for managing the dispensary Cannabis Sales Consultant team.</p><p>Additional Information</p><p>All your information will be kept confidential according to EEO guidelines.</p><p>PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available</p></div>","company":{"website":"pharmacann-illinois.com","companyType":"Established","name":"PharmaCannis"},"location":{"country":"United States","address":"State College, PA, USA","city":"State College","stateProvince":"PA"},"frontendLink":"/job-posting/pharmacannis/pa-customer-experience-supervisor/c4d4f687e51ebbf00b00b22cf24a1968","title":"PA - Customer Experience Supervisor","category":"Medical & Healthcare","hash":"c4d4f687e51ebbf00b00b22cf24a1968","postingUrl":"https://jobs.smartrecruiters.com/PharmaCannis/743999791232982-pa-customer-experience-supervisor","salary":"$51k - $92k"},{"salaries":[{"salaryStart":"$29k","salaryEnd":"$50k","currency":"US","source":"ZipRecruiter","position":"Customer Experience Associate","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Experience-Associate-Salary-in-Danbury,CT"},{"salaryStart":"$52k","salaryEnd":"$86k","currency":"US","source":"Salary.com","position":"Customer Experience Lead","type":"per year","url":"https://www.salary.com/research/salary/recruiting/customer-experience-lead-salary/milford-ct"},{"salaryStart":"$37k","salaryEnd":"$61k","currency":"US","source":"Glassdoor","position":"Customer Experience Specialist","type":"per year","url":"https://www.glassdoor.com/Salaries/new-york-city-customer-experience-specialist-salary-SRCH_IL.0,13_IM615_KO14,44.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>Position Description</p><p>Is this job for you?</p><p>We are a rapidly expanding team looking for motivated individuals to help us grow and improve our customer experience workflow. The right candidate for this role will be someone who is technologically savvy and comfortable communicating directly with customers via phone and email. The right candidate will also have strong writing and analytical skills to efficiently solve customer issues. This individual will be a core part of our customer experience team and should feel comfortable working with multiple systems and providing recommended changes to processes as she/he sees fit.</p><p><b>Key Responsibilities:</b></p><p>Communicate with customers via email, phone and other channels as needed (i.e. live chat, google business, fb messenger, etc.)</p><p>Your primary job duty is to focus on customer satisfaction. You will work closely within the CX team to determine customers' needs and efficiently provide direct support or information to customers as needed.</p><p>You will be responsible for facilitating customer orders over the phone and be proactive with implementing service improvements.</p><p>You will work alongside our dispensary/retail teams from across the state using our ordering platform and internal communication tools to provide the best service possible to our customers.</p><p>Learn and utilize all internal systems: CRM, Point of Sale, Woocommerce, Appointment Scheduling, Company-Wide Chat.</p><p>Participate in weekly knowledge sessions and touch-bases with our front office manager to learn customer service techniques as well as upcoming consumer-facing service changes at the business.</p><p>You will come to understand our customer journey and support workflow, current trends in cannabis regulations and products in New York, and best practices around ensuring customer satisfaction.</p><p>Collecting and acting upon customer perceptions of the Etain brand (including products, services, and personnel) is invaluable to our business. You will help us improve our customer experience, operations, product designs, marketing, and tech stack by providing detailed notes and feedback from customer interactions.</p><p><b>Must-have qualifications include:</b></p><p>People/Relationship-Oriented but with an analytical bent</p><p>Excellent written and verbal communication skills</p><p>Technologically savvy; you will be working across multiple systems and must be comfortable with data entry and the use of modern communication platforms</p><p>Ability to communicate articulately, confidently and professionally with customers</p><p>Ability to utilize active listening skills in order to take control and resolve challenges at hand</p><p>Adapt quickly to changing customer expectations and needs as well as internal processes</p><p>Ability to work autonomously and productively in a fast-moving environment</p><p>Jack of all trades; someone willing to learn and collaborate with different departments</p><p>Creative and critical thinker</p><p>Reliable, friendly, a true team-player and self-starter with a strong work ethic</p><p>Excellent attention to detail</p><p>Interest in and knowledge of retail a plus</p><p>About us</p><p>Etain Health is New York's only family-run, women owned and operated medical marijuana company. We are committed to manufacturing clean, safe, and consistent medical marijuana products for the patients of New York State.</p><p>Etain was founded in honor of the matriarch of our family, Frances Granny Fanny Keeffe: during her battle with ALS we saw first-hand the strength and comfort that medical marijuana could provide.</p><p>Our mantra, Take a moment with Etain, embodies the spirit and belief that our company meets the diverse needs of our community by delivering the highest quality and purest products. We want our customers to feel good about investing in their health and wellbeing.</p><p>Etain was one of the original five licensees in New York in 2015 and now has dispensaries in Yonkers, Kingston, Syracuse and a flagship in Midtown East in New York City.</p><p>We believe the future of cannabis is diverse, and we execute every day on making that future a reality by doing things differently and fostering diversity and inclusion in the cannabis space.</p><p>Our passionate, women-led organization shares a singular goal: to deliver on our promise of simplicity, care, and trust</p></div>","company":{"companyType":"Private/Growth","name":"Etain Health","logoUrl":"/logos/etain-health-5dcdc38aa7d731d7e4ee1d2f0eca3582.jpeg"},"location":{"country":"United States","address":"Redding, CT, USA","city":"Redding","stateProvince":"CT"},"frontendLink":"/job-posting/etain-health/customer-experience/7c4273f64f491f24d0ba709f79304e3d","title":"Customer Experience","category":"Medical & Healthcare","hash":"7c4273f64f491f24d0ba709f79304e3d","postingUrl":"https://us.trabajo.org/job-880-20211204-0dd6c6a9dcaf626ba4f2d0e2bfd46ba7","salary":"$29k - $50k"},{"salaries":[{"salaryStart":"$31k","salaryEnd":"$54k","currency":"US","source":"ZipRecruiter","position":"Customer Experience Associate","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Experience-Associate-Salary-in-New-York-City,NY"},{"salaryStart":"$37k","salaryEnd":"$61k","currency":"US","source":"Glassdoor","position":"Customer Experience Specialist","type":"per year","url":"https://www.glassdoor.com/Salaries/new-york-city-customer-experience-specialist-salary-SRCH_IL.0,13_IM615_KO14,44.htm"},{"salaryStart":"$45k","salaryEnd":"$90k","currency":"US","source":"Salary.com","position":"Customer Experience Analyst","type":"per year","url":"https://www.salary.com/research/salary/listing/customer-experience-analyst-salary/new-york-ny"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>Position Description</p><p>Is this job for you</p><p>We are a rapidly expanding team looking for motivated individuals to help us grow and improve our customer experience workflow. The right candidate for this role will be someone who is technologically savvy and comfortable communicating directly with customers via phone and email. The right candidate will also have strong writing and analytical skills to efficiently solve customer issues. This individual will be a core part of our customer experience team and should feel comfortable working with multiple systems and providing recommended changes to processes as she/he sees fit.</p><p><b>Key Responsibilities:</b></p><p>• Communicate with customers via email, phone and other channels as needed (i.e. live chat, google business, fb messenger, etc.)</p><p>• Your primary job duty is to focus on customer satisfaction. You will work closely within the CX team to determine customers' needs and efficiently provide direct support or information to customers as needed.</p><p>• You will be responsible for facilitating customer orders over the phone and be proactive with implementing service improvements.</p><p>• You will work alongside our dispensary/retail teams from across the state using our ordering platform and internal communication tools to provide the best service possible to our customers.</p><p>• Learn and utilize all internal systems: CRM, Point of Sale, Woocommerce, Appointment Scheduling, Company-Wide Chat.</p><p>• Participate in weekly knowledge sessions and touch-bases with our front office manager to learn customer service techniques as well as upcoming consumer-facing service changes at the business.</p><p>• You will come to understand our customer journey and support workflow, current trends in cannabis regulations and products in New York, and best practices around ensuring customer satisfaction.</p><p>• Collecting and acting upon customer perceptions of the Etain brand (including products, services, and personnel) is invaluable to our business. You will help us improve our customer experience, operations, product designs, marketing, and tech stack by providing detailed notes and feedback from customer interactions.</p><p><b>Must-have qualifications include:</b></p><p>• People/Relationship-Oriented but with an analytical bent</p><p>• Excellent written and verbal communication skills</p><p>• Technologically savvy; you will be working across multiple systems and must be comfortable with data entry and the use of modern communication platforms</p><p>• Ability to communicate articulately, confidently and professionally with customers</p><p>• Ability to utilize active listening skills in order to take control and resolve challenges at hand</p><p>• Adapt quickly to changing customer expectations and needs as well as internal processes</p><p>• Ability to work autonomously and productively in a fast-moving environment</p><p>• Jack of all trades; someone willing to learn and collaborate with different departments</p><p>• Creative and critical thinker</p><p>• Reliable, friendly, a true team-player and self-starter with a strong work ethic</p><p>• Excellent attention to detail</p><p>• Interest in and knowledge of retail a plus</p><p>About us</p><p>Etain Health is New York's only family-run, women owned and operated medical marijuana company. We are committed to manufacturing clean, safe, and consistent medical marijuana products for the patients of New York State.</p><p>Etain was founded in honor of the matriarch of our family, Frances \"Granny Fanny\" Keeffe: during her battle with ALS we saw first-hand the strength and comfort that medical marijuana could provide.</p><p>Our mantra, \"Take a moment with Etain\", embodies the spirit and belief that our company meets the diverse needs of our community by delivering the highest quality and purest products. We want our customers to feel good about investing in their health and wellbeing.</p><p>Etain was one of the original five licensees in New York in 2015 and now has dispensaries in Yonkers, Kingston, Syracuse and a flagship in Midtown East in New York City.</p><p>We believe the future of cannabis is diverse, and we execute every day on making that future a reality by doing things differently and fostering diversity and inclusion in the cannabis space.</p><p>Our passionate, women-led organization shares a singular goal: to deliver on our promise of simplicity, care, and trust</p></div>","company":{"companyType":"Private/Growth","name":"Etain Health","logoUrl":"/logos/etain-health-5dcdc38aa7d731d7e4ee1d2f0eca3582.jpeg"},"location":{"country":"United States","address":"Brewster, NY, USA","city":"Brewster","stateProvince":"NY"},"frontendLink":"/job-posting/etain-health/customer-experience/59984d2bae156065d12d5d49d8685c2e","title":"Customer Experience","category":"Medical & Healthcare","hash":"59984d2bae156065d12d5d49d8685c2e","postingUrl":"https://us.bebee.com/job/20211204-adac4bf6e8eca7bacda000d293f2f39d","salary":"$31k - $54k"}]