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Customer Service Representative

Doctor Love and Hemp City Cranbrook, BC Part-time, Casual, Permanent
Apply Now Copy link

Doctor Love and Hemp City Cranbrook is now hiring for a part time sales associate to join our already fantastic team.

Shifts will be Thursday, Saturday and Sunday 4pm-8pm. If you feel this schedule will fit for you stop by the store or send your email through this ad and we would be happy to have you in to interview with our awesome manager.

The company has been in business for 20+ years and the owners are amazing people to work for. We are all a big family in the company and always want new family members to join our team.

There are lots of tasks that need to be completed daily so we do also need a self motivated individual whom is able to work productively on their own to complete tasks that the manager has set out for you.

Must be 19+ to apply with 2 employer references and 1 personal reference.

Job Types: Part-time, Casual, Permanent

Salary: From $15.20 per hour

Additional pay:

  • Bonus pay

Benefits:

  • Store discount

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • On call
  • Weekends

Education:

  • Secondary School (preferred)

Experience:

  • customer service: 1 year (preferred)
  • Retail sales: 1 year (preferred)

Work remotely:

  • No
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We are all a big family in the company and always want new family members to join our team.</p><p>There are lots of tasks that need to be completed daily so we do also need a self motivated individual whom is able to work productively on their own to complete tasks that the manager has set out for you.</p><p>Must be 19+ to apply with 2 employer references and 1 personal reference.</p><p>Job Types: Part-time, Casual, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekends</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li><li>Retail sales: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Cranbrook, BC","city":"Cranbrook","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/acc8f5e3047cba2e0ba96aca66ad7d1a","title":"Customer Service Representative","hash":"acc8f5e3047cba2e0ba96aca66ad7d1a","postingUrl":"https://ca.indeed.com/job/customer-service-representative-0ddde3fbc0526bc4"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>Official Job Description</b></p><p><b><i>Client Services Representative</i></b></p><p>Basic Purpose</p><p>Responsible for the proper and timely handling of client inquiries, laboratory testing education, rules, and regulations.</p><p>Typical Functions</p><ul><li>Greet clients and visitors and provide appropriate next steps.</li><li>Answer all incoming calls to assist clients with inquiries.</li><li>Check, respond, or forward voicemail and email messages to appropriate personnel.</li><li>Provide education to clients and staff regarding order intake to comply with OMMA regulations and A2LA requirements.</li><li>Receive, intake, and process all client and types of product sample(s) orders.</li><li>Place outbound calls to clients daily.</li><li>Accept client payments, enter data, review, and correct client information, sample, and financial data in electronic systems.</li><li>Maintain, file, scan, and organize physical and digital forms and documents.</li><li>Scans and shreds all confidential company documents for security purposes.</li><li>Office equipment cleanliness and maintenance.</li><li>Add new clients to the appropriate folders and build out files in the online file system.</li><li>Other duties as assigned.</li></ul><p>Knowledge, Skills &amp; Abilities</p><p>Knowledge of company policies and procedures; of all legislation related to the testing of medical marijuana or hemp and CBD; of the principles, practices, organization, development, and administration of the laboratory. Ability to evaluate staff performance; plan and coordinate the activities of multiple work areas engaged in a wide variety of functions; to communicate effectively, both orally and in writing to interpret, analyze and resolve highly complex administrative and personnel problems; to understand and apply policy material; maintain effective working relationships with others.</p><p>Minimum Qualifications</p><ul><li>High School Diploma or GED</li><li>Sales Experience (Associate degree in a business-related field preferred)</li></ul><p>Special Requirement</p><ul><li>Applicants must have or be eligible to obtain a valid driver’s license.</li><li>Must be able to pass a background check.</li><li>Applicants must be available and present for initial training and continuing training as needed.</li></ul><p>Job Type: Full-time</p><p>Pay: $25,000.00 - $40,000.00 per year</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Certus Bioscience"},"location":{"country":"United States","address":"Oklahoma City, OK","city":"Oklahoma City","stateProvince":"OK"},"frontendLink":"/job-posting/certus-bioscience/customer-service-representative-cannabis/b47a69b50820c5dcc46349ac4216069d","title":"Customer Service Representative-Cannabis","hash":"b47a69b50820c5dcc46349ac4216069d","postingUrl":"https://www.indeed.com/job/customer-service-representative-cannabis-12fec671cf259340"},{"employmentType":"Casual, Permanent","postedOn":"3 days ago","description":"<div><p>Doctor Love and Hemp City Prince George is now hiring a part time customer service representative to join our already fantastic team.</p><p>The company has been in business for 20 years. The owners of the company are amazing people to work for. We sell adult toys and novelties along with a wide assortment of products for smoking your legal herb.</p><p>We are specifically looking for someone who is ok with working evenings and weekends with the possibility of some day shifts and cover shifts when needed. Applicants must be able to take direction and work independently to accomplish the managers goals set out daily.</p><p>Our hours of operation are 10am-10pm 7 days a week. The store can get busy with customers, so we are hiring to help so that the staff do not get to overwhelmed. There are 3 shifts a week with possible cover shifts in the next couple months to cover long term employees vacation time.</p><p>We have a lot of work daily that needs to be completed to keep out shelves fully stocked and to maintain the cleanliness of the store to protect everyone.</p><p>We have a specific Covid-19 cleaning schedules to keep all staff and customers safe during this time. We also provide gloves, masks, and hand sanitizer for customers and staff.</p><p>Applicant must have retail and customer service experience. They also must be capable of counting and handling cash and using a Debit/Credit card machine.</p><p>There are sales incentive bonuses and we do offer a discount in the store for employees when they have passed their probation period.</p><p>Applicant must be 19+ to apply with 2 job references and 1 personal reference</p><p>Job Types: Casual, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Prince George, BC","city":"Prince George","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/b6585b03bef88997f344f53a1bf5ce30","title":"Customer Service Representative","hash":"b6585b03bef88997f344f53a1bf5ce30","postingUrl":"https://ca.indeed.com/job/customer-service-representative-915cc52c3cca720a"},{"employmentType":"Part-time","postedOn":"9 hours ago","description":"<div><p>Enhanced Botanicals provides the highest quality cannabinoid products for consumer health, wellness, and cosmetic applications. As the consumer brand division of Green Rock Hemp Holdings, Enhanced Botanicals partners with customers to build profitable CBD brands with high-quality, vertically traceable, third-party tested products.</p><p>We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p><b>Responsibilities</b></p><ul><li>Review and respond to Customer Service related emails and phone messages</li><li>Make follow-up phone calls to online customers</li><li>Follow up with USPS and our fulfillment center for shipping related issues</li><li>Respond to customer questions and inquiries using a reference guide provided by supervisor</li><li>Keep records of customer interactions, process customer accounts and file documents</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Excellent communication and presentation skills</li></ul><p>This position will vary from 10-20 hours / week--sometimes more during active campaigns.</p><p>Preference will be given to applicants who complete the Skills Assessments: Customer Service and Workstyle Reliability.</p><p>Job Type: Part-time</p><p>Pay: From $15.00 per hour</p><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Customer service: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>Fully Remote</li></ul></div>","company":{"name":"Enhanced Botanicals, LLC"},"location":{"address":"Remote"},"frontendLink":"/job-posting/enhanced-botanicals-llc/customer-service-representative-part-time-remote/480b9b696f3661b6ed67a9a6743faaef","title":"Customer Service Representative - Part-time, Remote","hash":"480b9b696f3661b6ed67a9a6743faaef","postingUrl":"https://www.indeed.com/job/customer-service-representative-part-time-remote-89c8394768ae8054"},{"employmentType":"Full-time, Part-time","postedOn":"9 hours ago","description":"<div><p>If you are personable, detail-oriented, and passionate about helping others you might be a great fit for Miracle Greens! We are a home-grown, humble, and passionate dispensary that carries a wide variety of cannabis and hemp products for consumers new and old.</p><p>Budtenders work to provide customers with exceptional service, connecting people to the correct products! We are open to hiring full or part-time employees. The hours are somewhat flexible, and the tips are great!</p><p>We are looking for budtenders, starting immediately! Please email us a resume and brief cover letter explaining why you are right for the job, or stop in with a resume (during regular business hours) and ask for Alina!</p><p>Extensive cannabis experience is not a requirement, we are willing to train the correct personality!</p><p>OLCC Handler's permit is required and can be acquired online through the OLCC website. If you successfully receive your permit and are hired we will reimburse your fee!</p><p>Customer Service, Cash Handling, and previous Budtending experience are all huge advantages!</p><p>Job Types: Full-time, Part-time</p><p>Pay: $13.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>OLCC Handler's Permit (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private","name":"Miracle Greens"},"location":{"country":"United States","address":"Corvallis, OR 97330","city":"Corvallis","stateProvince":"OR"},"frontendLink":"/job-posting/miracle-greens/customer-service-associate/4921c658f25bfa6744203b5ddec2e99c","title":"Customer Service Associate","hash":"4921c658f25bfa6744203b5ddec2e99c","postingUrl":"https://www.indeed.com/job/customer-service-associate-5c57496bccc0afcf"},{"employmentType":"Part-time","postedOn":"6 days ago","description":"<div><p><b>About us</b></p><p>Hemp Ville CBD</p><p>HempVille CBD Southaven provides the top CBD &amp; Delta-8 brands &amp; products in the business along with the best trained, educated staff to offer our customers a natural alternative to pharmaceuticals and their health needs.</p><p>Applicant will be required to manage shifts and must have the ability to work by themselves once trained. Applicant must be detailed oriented, dependable, honest with high integrity, great people and communication skills, and must have the desire to learn about the CBD industry and help people with their needs. Applicant must be a minimum of 21 years of age and have dependable transportation.</p><p>Job Type: Part-time</p><p>Pay: $9.00 - $12.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Ability to Commute/Relocate:</p><ul><li>Southaven, MS 38671: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Hemp Ville CBD"},"location":{"country":"United States","address":"Southaven, MS 38671","city":"Southaven","stateProvince":"MS"},"frontendLink":"/job-posting/hemp-ville-cbd/customer-service-representative/a207d72bf1757d7f914d3be7c823b37f","title":"Customer Service Representative","hash":"a207d72bf1757d7f914d3be7c823b37f","postingUrl":"https://www.indeed.com/job/customer-service-representative-6c7c4d0388bed111"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p><b>Client Care Representative</b></p><p>Représentant service à la clientèle</p><p><b>About Us: </b></p><p>GRx Medical is a team of cannabis experts committed to providing superior medical products and personalized service to Canadians. Throughout years serving patients, we understand the value and importance of high-quality medical cannabis in our patients’ life. From production to R&amp;D, we work towards one goal: safe, consistent and reliable cannabis products. From registration to delivery, our patient care team has made the process personal, simple and easy for our patients.</p><p>Our parent company, Galaxie Brands, produces products for the recreational market with new products being developed currently including vapes, beverages, and edibles.</p><p><b>Job Description: </b></p><p>Providing patients with exemplary customer care is the foundation of our patient care team, and as a member of the GRx Patient Care team, your responsibilities begin with answering questions from current and prospective clients, as well as from doctors and health care providers. You will help patients get registered and make recommendations based on their health care practitioner’s guidance to provide them with a product to alleviate their medical concerns while building and maintaining relationships, as well as promoting patient loyalty by providing efficient and accurate services.</p><p>The GRx patient care team works closely with cannabis clinics across Canada. You will be building partnerships with new clinics to promote GRx products and increase our patient base while maintaining existing relationships with clinics.</p><p>Galaxie Brands also provides recreational products through in house brands, partnered brands, and joint venture brands. As part of the team, you will have a thorough understanding of all recreational products offered in order to provide information and answers to customers as well as take customer complaints.</p><p><b>Job Type</b>: Maternity leave contract, remote</p><p><b>Key Responsibilities: </b></p><p><i>Medical Patient Care Support</i></p><ul><li>Target to get patients signed up within the first 24 hours of registration: patient registrations and renewals</li><li>Provide clear and concise answers to questions posed by patients, prospective patients, or clinics by phone.</li><li>Ensure compliance with all government regulations at all times</li><li>Educate patients and prospective patients on GRx range of product offerings</li><li>Maintain patient confidentiality at all times</li><li>Assist patients in placing orders over the phone</li><li>Troubleshoot any issues a patient may experience with their account or online orders</li><li>Receive patient complaints and respond according to internal procedures</li></ul><p><i>Recreational Client Support</i></p><ul><li>Receive customer complaints and respond according to internal procedures</li><li>Must have thorough knowledge of Galaxie in house brands, partner brands, and joint venture brands to address any questions or concerns</li><li>Share monthly report to internal stakeholders of all questions and reported answers</li></ul><p><i>Clinic Prospecting and Relations</i></p><ul><li>Prospect new clinics to secure contracts to increase patient registrations with GRx based on annual target</li><li>Must negotiate better clinic rates than current GRx average</li><li>Build and maintain relationships with cannabis clinics and provide all marketing and education materials</li><li>Conduct education sessions to clinic staff about GRx products and procedures</li></ul><p><i>Reporting</i></p><ul><li>Utilize reporting tools to determine insights in regards to patients, sales, and internal processes to be shared with management</li><li>Understand and analyze the competition through research and reporting</li><li>Provide detailed call logs of all interactions with patients and customers</li></ul><p><b>Job Qualifications: </b></p><ul><li>Bilingual in French and English</li><li>Excellent listening and communication skills</li><li>Ability to build relationships with patients</li><li>Proven sales and negotiation experience</li><li>Ability to think quickly and react accordingly</li><li>Work well independently as well as in a team setting</li><li>Strong in problem solving: ability to define processes and contribute to the growth the of team</li><li>Strong organizational skills: attention to detail, ability to multitask with ease</li></ul><ul><li>Experience with Microsoft Suite</li><li>Experience working in cannabis is considered an asset</li></ul><p><b>* Performance bonus to be reviewed at end of term</b></p><p>Job Type: Full-time</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Disability insurance</li><li>Extended health care</li><li>Life insurance</li><li>On-site parking</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />Anyone entering the facility is required to complete a COVID-19 screening questionnaire and a temperature check. No mask, no entry.</p><p>Language:</p><ul><li>English (required)</li><li>French (required)</li></ul><p>Work remotely:</p><ul><li>Yes</li></ul></div>","company":{"companyType":"Private/Growth","name":"Galaxie Brands Corporation","logoUrl":"/logos/galaxie-brands-corporation-7f1bee02ccd91e92776bd6527ef67c95.jpeg"},"location":{"country":"Canada","address":"Hamilton, ON","city":"Hamilton","stateProvince":"ON"},"frontendLink":"/job-posting/galaxie-brands-corporation/client-care-representative-representant-service-a-la-clientele/9039ebde9acde272ccb93f87ac2a7620","title":"Client Care Representative - Représentant service à la clientèle","hash":"9039ebde9acde272ccb93f87ac2a7620","postingUrl":"https://ca.indeed.com/job/client-care-representative-représentant-service-à-la-clientèle-4c8087a14db101f1"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>Customer Service Specialist</b></p><p>These are exciting times at Arcadia! Our research &amp; discovery expertise led us to establish novel consumer products in safflower and wheat. Our similar work in hemp puts us in a position to offer specialty CBD to an emerging industry. We’ve recently acquired multiple brands giving us an exciting portfolio of products in the health &amp; wellness space as we pursue our mission of Healthy People and Healthy Planet. All told, we have solidified and strengthened our position as a unique consumer-focused organization producing innovative offerings in the health, wellness, and nutrition industries.</p><p><b>Position Summary</b></p><p>The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints. This is a full-time, exempt position.</p><p>*Please note that this position is based in Chatsworth/Los Angeles, CA.</p><p><b>Key Responsibilities</b></p><ul><li>Receive, review, and process customer orders accurately and in a timely manner.</li><li>Function as the central point of contact for all orders.</li><li>Provide best in class customer service to every Arcadia Biosciences Inc customer</li><li>Collaborate with fulfillment &amp; logistics teams to execute orders per customer requirements.</li><li>Communicate changes to orders to all internal and external stakeholders as needed.</li><li>Provide customers with proactive communication regarding potential order issues and escalate as appropriate.</li><li>Onboard new customers as needed.</li><li>Serve as the hub of communications for consumer inquiries. Ensures inquiries and complaints are handled appropriately.</li><li>Other duties and responsibilities as required.</li></ul><p><b>Skill Requirements</b></p><ul><li>Education Minimum: High school diploma or equivalent, college degree preferred.</li><li>2 years customer service experience at a CPG company preferred.</li><li>Must have a strong sense of urgency and responsiveness to our customers.</li><li>Excellent oral and written communication skills.</li><li>Detail oriented, able to multi-task, prioritize, and manage time effectively.</li><li>Ability to problem solve.</li><li>Team player, and ability to work well with a diverse set of people.</li><li>Self-starter who can think independently and can operate with limited supervision.</li><li>Demonstrated ability to follow through on commitments.</li><li>Must be proficient in Microsoft Office Suite.</li><li>Experience with SAP B1 ERP preferred.</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li>Bachelor’s degree in business, accounting, finance or related discipline</li><li>Two (2) years’ plus experience in a direct accounting role</li><li>Public accounting and/or public company experience a plus</li><li>Experience or familiarity with ERP systems</li><li>Ability to sit, stand or walk for up to two (2) hours consecutively.</li><li>Ability to travel (domestically) on occasion</li></ul><p><b>Misc. Requirements</b></p><ul><li>The position is located in Chatsworth Los Angeles, CA with no remote work option</li><li>Must be 21 years of age or older.</li><li>Must comply with all legal or company regulations for working in the industry.</li><li>Work revolves around objectives, projects, and priorities, not hours.</li><li>Willingness &amp; ability to work irregular hours (evenings &amp; weekends) on occasion (per business demands)</li><li>Selected candidate will be required to complete a post offer, pre-employment background check.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>California: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>accounting: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Arcadia Biosciences, Inc.","logoUrl":"/logos/arcadia-biosciences-inc-4878d7d2dfe63d22f3b6d5b2e04921bc.png"},"location":{"country":"United States","address":"Woodland Hills, CA 91311","city":"Woodland Hills","stateProvince":"CA"},"frontendLink":"/job-posting/arcadia-biosciences-inc/customer-service-specialist/ec3c9139144b0a7c586b827babca3ec1","title":"Customer Service Specialist","hash":"ec3c9139144b0a7c586b827babca3ec1","postingUrl":"https://www.indeed.com/job/customer-service-specialist-0e05f23d370a78df"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>Customer Service Specialist</b></p><p>These are exciting times at Arcadia! Our research &amp; discovery expertise led us to establish novel consumer products in safflower and wheat. Our similar work in hemp puts us in a position to offer specialty CBD to an emerging industry. We’ve recently acquired multiple brands giving us an exciting portfolio of products in the health &amp; wellness space as we pursue our mission of Healthy People and Healthy Planet. All told, we have solidified and strengthened our position as a unique consumer-focused organization producing innovative offerings in the health, wellness, and nutrition industries.</p><p><b>Position Summary</b></p><p>The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints. This is a full-time, exempt position.</p><p>*Please note that this position is based in Chatsworth/Los Angeles, CA.</p><p><b>Key Responsibilities</b></p><ul><li>Receive, review, and process customer orders accurately and in a timely manner.</li><li>Function as the central point of contact for all orders.</li><li>Provide best in class customer service to every Arcadia Biosciences Inc customer</li><li>Collaborate with fulfillment &amp; logistics teams to execute orders per customer requirements.</li><li>Communicate changes to orders to all internal and external stakeholders as needed.</li><li>Provide customers with proactive communication regarding potential order issues and escalate as appropriate.</li><li>Onboard new customers as needed.</li><li>Serve as the hub of communications for consumer inquiries. Ensures inquiries and complaints are handled appropriately.</li><li>Other duties and responsibilities as required.</li></ul><p><b>Skill Requirements</b></p><ul><li>Education Minimum: High school diploma or equivalent, college degree preferred.</li><li>2 years customer service experience at a CPG company preferred.</li><li>Must have a strong sense of urgency and responsiveness to our customers.</li><li>Excellent oral and written communication skills.</li><li>Detail oriented, able to multi-task, prioritize, and manage time effectively.</li><li>Ability to problem solve.</li><li>Team player, and ability to work well with a diverse set of people.</li><li>Self-starter who can think independently and can operate with limited supervision.</li><li>Demonstrated ability to follow through on commitments.</li><li>Must be proficient in Microsoft Office Suite.</li><li>Experience with SAP B1 ERP preferred.</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li>Bachelor’s degree in business, accounting, finance or related discipline</li><li>Two (2) years’ plus experience in a direct accounting role</li><li>Public accounting and/or public company experience a plus</li><li>Experience or familiarity with ERP systems</li><li>Ability to sit, stand or walk for up to two (2) hours consecutively.</li><li>Ability to travel (domestically) on occasion</li></ul><p><b>Misc. Requirements</b></p><ul><li>The position is located in Chatsworth Los Angeles, CA with no remote work option</li><li>Must be 21 years of age or older.</li><li>Must comply with all legal or company regulations for working in the industry.</li><li>Work revolves around objectives, projects, and priorities, not hours.</li><li>Willingness &amp; ability to work irregular hours (evenings &amp; weekends) on occasion (per business demands)</li><li>Selected candidate will be required to complete a post offer, pre-employment background check.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>California: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>accounting: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Arcadia Biosciences, Inc.","logoUrl":"/logos/arcadia-biosciences-inc-4878d7d2dfe63d22f3b6d5b2e04921bc.png"},"location":{"country":"United States","address":"Chatsworth, CA 91311","city":"Chatsworth","stateProvince":"CA"},"frontendLink":"/job-posting/arcadia-biosciences-inc/customer-service-specialist/0df0fe866ef1a3953e70c2a85d30a78e","title":"Customer Service Specialist","hash":"0df0fe866ef1a3953e70c2a85d30a78e","postingUrl":"https://www.indeed.com/job/customer-service-specialist-3219a497d7396b0d"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>Customer Service Specialist</b></p><p>These are exciting times at Arcadia! Our research &amp; discovery expertise led us to establish novel consumer products in safflower and wheat. Our similar work in hemp puts us in a position to offer specialty CBD to an emerging industry. We’ve recently acquired multiple brands giving us an exciting portfolio of products in the health &amp; wellness space as we pursue our mission of Healthy People and Healthy Planet. All told, we have solidified and strengthened our position as a unique consumer-focused organization producing innovative offerings in the health, wellness, and nutrition industries.</p><p><b>Position Summary</b></p><p>The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints. This is a full-time, exempt position.</p><p>*Please note that this position is based in Chatsworth/Los Angeles, CA.</p><p><b>Key Responsibilities</b></p><ul><li>Receive, review, and process customer orders accurately and in a timely manner.</li><li>Function as the central point of contact for all orders.</li><li>Provide best in class customer service to every Arcadia Biosciences Inc customer</li><li>Collaborate with fulfillment &amp; logistics teams to execute orders per customer requirements.</li><li>Communicate changes to orders to all internal and external stakeholders as needed.</li><li>Provide customers with proactive communication regarding potential order issues and escalate as appropriate.</li><li>Onboard new customers as needed.</li><li>Serve as the hub of communications for consumer inquiries. Ensures inquiries and complaints are handled appropriately.</li><li>Other duties and responsibilities as required.</li></ul><p><b>Skill Requirements</b></p><ul><li>Education Minimum: High school diploma or equivalent, college degree preferred.</li><li>2 years customer service experience at a CPG company preferred.</li><li>Must have a strong sense of urgency and responsiveness to our customers.</li><li>Excellent oral and written communication skills.</li><li>Detail oriented, able to multi-task, prioritize, and manage time effectively.</li><li>Ability to problem solve.</li><li>Team player, and ability to work well with a diverse set of people.</li><li>Self-starter who can think independently and can operate with limited supervision.</li><li>Demonstrated ability to follow through on commitments.</li><li>Must be proficient in Microsoft Office Suite.</li><li>Experience with SAP B1 ERP preferred.</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li>Bachelor’s degree in business, accounting, finance or related discipline</li><li>Two (2) years’ plus experience in a direct accounting role</li><li>Public accounting and/or public company experience a plus</li><li>Experience or familiarity with ERP systems</li><li>Ability to sit, stand or walk for up to two (2) hours consecutively.</li><li>Ability to travel (domestically) on occasion</li></ul><p><b>Misc. Requirements</b></p><ul><li>The position is located in Chatsworth Los Angeles, CA with no remote work option</li><li>Must be 21 years of age or older.</li><li>Must comply with all legal or company regulations for working in the industry.</li><li>Work revolves around objectives, projects, and priorities, not hours.</li><li>Willingness &amp; ability to work irregular hours (evenings &amp; weekends) on occasion (per business demands)</li><li>Selected candidate will be required to complete a post offer, pre-employment background check.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Ability to Commute/Relocate:</p><ul><li>California: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>accounting: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Public/Established","name":"Arcadia Biosciences, Inc.","logoUrl":"/logos/arcadia-biosciences-inc-4878d7d2dfe63d22f3b6d5b2e04921bc.png"},"location":{"country":"United States","address":"California","stateProvince":"CA"},"frontendLink":"/job-posting/arcadia-biosciences-inc/customer-service-specialist/b22606f50d976f80d7bd4d852704d6ec","title":"Customer Service Specialist","hash":"b22606f50d976f80d7bd4d852704d6ec","postingUrl":"https://www.indeed.com/job/customer-service-specialist-402751031f8e8ad4"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>Cresco Labs is seeking a Customer Care Agent to join our corporate Customer Care team based remotely in Chicago, IL. We are looking for someone who is service minded and passionate about helping others. The Customer Care Agent will be responsible for fielding support requests from Cresco Labs' customer service channels. They will work with Cresco Labs corporate brand, and retail accounts to ensure up to date and adequate information is being shared with patients and the online public.</p><p><b>CORE JOB DUTIES</b></p><p>• Assist by troubleshooting, navigating retail and brand websites, or understanding more about Cresco Labs products via online support queues</p><p>• Help medical patients and adult use customers make the right choices by knowing how the different methods of cannabis affect them differently</p><p>• Field incoming phone calls via the Sunnyside* Hotline and other support channels for new and returning customers or patients</p><p>• Document feedback from customers in an organized and streamlined way</p><p>• Communicate in the event that a consumer has a dramatic or health-threatening reaction to our product</p><p>• Providing customers with clear directions on product replacement and refunding if necessary</p><p>• Other duties as assigned</p><p>REQUIRED EXPERIENCE, EDUCATION AND SKILLS</p><p>• 1-2 years' experience in a customer service capacity – preferably in an online support environment</p><p>• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment</p><p>• Confidence to self-manage and work independently in a fast-paced, constantly changing environment</p><p>• Familiar with the utility and function of Zendesk or other customer ticketing platforms preferred</p><p><b>ADDITIONAL REQUIREMENTS</b></p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• Availability to work nights, weekends and holidays as need. (40 hours per week, being flexible to work between the hours of 8:00AM to 9:00PM)</p><p>Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Illinois, USA","stateProvince":"IL"},"frontendLink":"/job-posting/cresco-labs/customer-care-agent/fe34ef68bd34ae4ddf6f194a827cce04","title":"Customer Care Agent","hash":"fe34ef68bd34ae4ddf6f194a827cce04","postingUrl":"https://www.arbeitnow.com/view/customer-care-agent-cresco-labs-292110"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>About: </b></p><p>Here at Fuego Group, we pride ourselves on high-quality customer service to customers. Our mission is to provide excellent and honest healthcare through professional Cannabis delivery. We value customer service and strive to go above and beyond for every customer and we hire people who are ready to embody these qualities every single day. Because we believe that \"Business is not for business people, but to provide a service or product for customers\"</p><p><b>Overview: </b></p><p>We at Fuego Group recognize the value that our Customer Service team brings to the company. As the face of the company to most customers, the Customer Service team gets the opportunity to build strong customer experience and lasting relationships with our customers. We are looking for a person to be a part of our Customer Service team as the <b>Lead Consultant</b>. If you are passionate about working with customers and in a team, this is the perfect position for you!</p><p><b>Duties &amp; Responsibilities: </b></p><ul><li>Create better modes of operations to make customer service easier for both team members</li></ul><ul><li>Make provision for a change of mode of operation when the existing one isn’t yielding maximum results</li></ul><ul><li>Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction</li></ul><ul><li>Give detailed statistical feedback on the performance of team members to the management for staff evaluation and reward purposes</li></ul><ul><li>Observe the performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against any team members who are found wanting</li></ul><ul><li>Provide assistance to team members who are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching</li></ul><ul><li>Step in to attend to customers that are proving difficult to team members and resolve their complaints</li></ul><ul><li>Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through a division of labor</li></ul><p><b>Requirements &amp; Qualifications: </b></p><ul><li>Fast learner &amp; Self-starter</li><li>Must showcase good leadership skills to carry team members along</li><li>Excellent skills for communicating and relating with both staff members and customers</li><li>Good interpersonal skills to create a cordial relationship with team members</li><li>Detail-oriented</li><li>Patience</li><li>Tech-savvy</li><li>Great communication &amp; listening skills</li><li>Demonstrate grace under pressure and can work in a fast pace environment</li><li>Attentiveness</li><li>Adaptability</li><li>Reliable &amp; Efficient</li></ul><p>Job Type: Full-time</p><p>Salary: $15.00 - $18.00 per hour</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $18.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>Lead Customer service: 2 years (Preferred)</li></ul><p>Shift Availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul></div>","company":{"name":"The Fuego Group"},"location":{"country":"United States","address":"Modesto, CA","city":"Modesto","stateProvince":"CA"},"frontendLink":"/job-posting/the-fuego-group/customer-service-team-lead/ac06f7d008e524b1c2f97f6886cb1da9","title":"Customer Service Team Lead","hash":"ac06f7d008e524b1c2f97f6886cb1da9","postingUrl":"https://www.indeed.com/job/customer-service-team-lead-e12442875e1ef299"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>Location: Northampton, MA</p><p><b>PARALLEL</b></p><p>Everyone is welcome here. Each of us is unique, and thats what makes us amazing. We believe in inclusiveness and celebrating each persons individuality because theres power in bringing people with different points of view and life experiences together. Thats why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, theres no limit to what we can achieve.</p><p><b>IN A NUTSHELL</b></p><p>The Guide is responsible for interacting with patients in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. Report directly to the Store Manager, Assistant Store Manager, and Lead Guides.</p><p>This role is with Massachusetts (NETA), one of the renowned retail brands under the Parallel umbrella.</p><p>Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit</p><p><b>WHAT YOU WILL BE DOING</b></p><p>Follow NETA Policies &amp; Procedures for daily operations and fully comply with state medical marijuana regulations</p><p>Model best-in-class service that consistently exceeds our customers expectations and builds a long-term rapport</p><p>Provide product expertise and knowledge to patients and explain the potential benefits of each various type and strain of medical marijuana, as well as methods of use</p><p>Identify unique needs of each individual patient by demonstrating compassion, empathy and sensitivity</p><p>Answer patient and caregiver questions and provide resources to assist in their medical use of marijuana</p><p>Participate in the patient intake process, maintaining appropriate paperwork and patient records</p><p>Maintain privacy and confidentiality of sensitive patient information</p><p>Accurately receive, prepare and complete patient orders and sales utilizing point-of-sale and</p><p>Accurately enter all patient record information within point of sale system</p><p>Help to ensure the store is stocked, clean and in proper operational order</p><p>Work in close coordination with a team of other patient services associates</p><p>Supports the team work effort in both opening and closing procedures</p><p>Act as a liaison between patients and NETA management to continually improve the customer experience</p><p>Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brand</p><p>Performs other duties and tasks as assigned</p><p><b>EXPERIENCE AND SKILLS YOULL BRING</b></p><p>Age 21 or over (Required)</p><p>High School Diploma or equivalent (Required)</p><p>Valid Government-Issued Photo ID (Required)</p><p>Previous retail or customer service experience (Required)</p><p>Knowledge of basic computer skills, point of sale software and cash management (Required)</p><p>Must successfully complete role specific training program. This includes passing the Dispensing test at the conclusion of the training program and independently perform all functions of the role</p><p>Ability to deal with problems and resolve in a professional manner</p><p>Must be available to work weekends and applicable holidays</p><p>Positive attitude and strong work ethic</p><p>Demonstrates high emotional intelligence</p><p>Ability to effectively multi-task</p><p>Must be highly organized and have extreme attention to detail</p><p>Passionate about the importance of medical marijuana</p><p><b>YOU WILL BE SUCCESSFUL IF YOU</b></p><p>Are self-motivated; micro-managing isnt fun for anyone</p><p>Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>Can work fast and be flexible; our industry is always changing</p><p>Play nice with others; we collaborate with each other a lot</p><p>Think creatively; sometimes, the traditional solution isnt the best one</p><p><b>WHAT YOU GET</b></p><p>Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs</p><p>Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>Employee discount</p><p>Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>Ability to stand for prolonged periods of time, and perform weighing, counting, calculating and computer processing operations.</p><p>Ability to lift 30 lbs. unassisted.</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision why we exist is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission how we will do this is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 24935</p></div>","company":{"companyType":"Public/Growth","name":"Neta"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/neta/jooble-customer-care-representative/5e205efebc0f7894e2ec97365ee374dc","title":"Jooble - Customer Care Representative","hash":"5e205efebc0f7894e2ec97365ee374dc","postingUrl":"https://jooble.org/jdp/-7278086461381315017/Customer-Care-Representative-Leeds%2C-MA"},{"postedOn":"1 day ago","description":"<div><div><p><b>Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana and Arkansas – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, dental, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.</b></p><div><div><div><b>Job Summary</b></div><div><p>Maintains fuel center and kiosk, and monitors gas levels and deliveries. Completes customer transactions accurately and properly maintains the cash drawer. Ensures pumps and fuel area remain clean for a safe and sanitary environment.</p></div></div><div><div><b>Essential Duties and Responsibilities</b></div><div><ul><li>Ensures correct checkout totals for customers by properly keying and scanning items. Maintains accurate money count in register at all times.</li><li>Ensures fuel center and customer safety by monitoring, reporting, and taking action regarding suspicious activities, illegal devices, emergencies, fires and fuel spills. Inspects fuel pumps, ensures proper seals are in place, and maintains hazard free conditions.</li><li>Answers telephone and transfers calls to appropriate store personnel.</li><li>Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, AML, lottery etc.</li><li>Identifies need for parking lot maintenance; communicates with management any incidents, actions, or concerns occurring on store premises.</li><li>Maintains proper inventory levels by generating end-of-shift or day reports, monitoring product levels, and restocking or informing store management of necessary reordering.</li><li>Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with concerns regarding gas pumps and selecting desired products.</li><li>Maintains safe and sanitary working and shopping environment by adhering to Company safety procedures. Cleans around gas pumps and in/around kiosk, empties trash cans, and spot cleans spills and breakages.</li><li>Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco and cannabis-based products.</li><li>Takes precaution when handling objects to avoid damage to products, property, etc.</li></ul></div></div><div><div><b>Knowledge, Skills and Abilities</b></div><div><ul><li>Ability to count and calculate for the purpose of cash handling and sales transactions.</li><li>Ability to effectively communicate (in written and verbal form) with customers and partners.</li><li>Ability to work flexible schedules including nights, weekends, and holidays.</li></ul></div></div><p></p><div><div><b><br />Education, Experience, and Qualifications</b></div><div><ul><li>Minimum of 16 years of age required.</li><li>TABC/LACT certification required where applicable.</li><li>Fuel Operator C training required.</li><li>Typically involves on-the-job training.</li></ul><p><br /></p></div></div><div><div><b>Physical Demands</b></div><div><ul><li>Continuously required to use close vision, distance vision, depth perception or the ability to focus.</li><li>Frequently required to sit for long periods of time.</li><li>Frequently required to talk and hear.</li><li>Frequently required to use hands for reaching, touching or handling.</li><li>Occasionally required to manipulate objects by hand and use fine finger movements.</li><li>Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.</li><li>Occasionally required to bend, kneel or squat.</li><li>Occasionally required to stand or walk.</li><li>Attendance at work is required.</li></ul></div></div><div><div><b>Work Context and Environment</b></div><div><ul><li>Work is generally performed in a fuel center.</li><li>Frequently exposed to outside temperatures and weather.</li><li>Occasionally exposed to wet, slippery or damp conditions.</li><li>Occasionally exposed to cleaning agents.</li><li>Occasionally exposed to industrial odors, fumes and dust.</li><li>Quiet to moderate noise level.</li></ul></div></div></div><p></p><p><b><br />Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.</b></p></div></div>","company":{"companyType":"Private/Established","name":"Brookshire Grocery Company","logoUrl":"/logos/brookshire-grocery-company-e2168eff83bb67176c35e69e2535becb.jpeg"},"location":{"country":"United States","address":"Farmersville, TX","city":"Farmersville","stateProvince":"TX"},"frontendLink":"/job-posting/brookshire-grocery-company/fuel-center-cashier/aec54a003495501096e524cc4c42a10c","title":"Fuel Center Cashier","hash":"aec54a003495501096e524cc4c42a10c","postingUrl":"https://www.indeed.com/job/fuel-center-cashier-97b2534a0d5cbb9f"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>In addition to being a GREAT place to work; we offer Competitive Wages, Growth Opportunities and Excellent Benefits! About Us: We are an Oregon-proud Cannabis company. We grow our plants with passion and science, and we treat everyone with dignity and respect. Our motto is \"Good Herb by Good People\", and we strive to create a best-in-class experience. We serve our community by providing a great place for people to work. We support our Team Members in their quest for excellence in service by giving them opportunities for cannabis careers and education. The Positions: We are looking for a Customer Service Associate to join our team. We offer Medical, Dental, Vision, Life Insurance, and 401(k) with company match. We also have an Employee Assistance Program and excellent Team Member Discounts. Requirements: Regular and predictable attendance Must be at least 21 years of age Must have or be able to obtain a Marijuana Workers permit Must have or be able to obtain a Food Handler's Card Responsibilities: Maintains a friendly, courteous, and compassionate demeanor at all times Adheres to the company's mission statement and core values and maintains high ethical standards and professionalism in all business interactions; Understands the complexity of compliance requirements governing our businesses, stays up to date and on top of new regulations as they occur in an ever-changing industry. Inputting new accounts into the invoice building platform, updating that information when necessary Provide support and efficiency with the Sales Representatives and Order Fulfillment Team Adding to the Sale Representative's log of invoices, keeping up to date with payments/due dates Organizing the Sales Representatives Deliveries for the day, putting them in order on the calendar and coordinating with the accounts Assisting the Sale Representative in building invoices Assisting the Sales Representatives in their communication with accounts Maintain inventory of all merchandise Responsible for maintaining the integrity of all confidential information, including but not limited to inventory counts, sales data, wholesale costs, and overall company information. NDA required. Other duties as assigned Why Should You Work With Us? We believe in \"Growing our own\" and not just cannabis! You decide how far you want to go in your career journey, and we will pave the way. Work with some of the best team members in the cannabis industry. Do what you love, with people you like, for a company you are proud of! Let us not forget our excellent compensation and benefits package! We are a proud Equal Opportunity Employer</p></div>","company":{"name":"Dr Jollys Industries LLC"},"location":{"country":"United States","address":"Bend, OR, USA","city":"Bend","stateProvince":"OR"},"frontendLink":"/job-posting/dr-jollys-industries-llc/jooble-customer-service/07eb46981fe6270a06a7812511a62153","title":"Jooble - Customer Service","hash":"07eb46981fe6270a06a7812511a62153","postingUrl":"https://jooble.org/jdp/-4510785068762533943/Customer-Service-Bend%2C-OR"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazines Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (CPG) approach to cannabis, Crescos house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindys, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Crescos national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country Cresco has launched the industrys first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nations cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>The Call Center Assistant Manager is responsible for supporting the Call Center Manager in the day-to-day operations of the call center team located in Fern Park, FL. This position will provide support and oversight for call center associates, including training &amp; development, adherence to standard operating procedures, and assisting in the hiring of new talent. As Call Center Assistant Manager, you will ensure the best possible patient experience consistent with brand standards.</p><p>The successful candidate will be a people leader, have a passion for driving results and a strong sense of integrity; must possess a high level of professionalism while simultaneously creating a fun work environment and embodying the culture of One Plant.</p><p><b>CORE JOB RESPONSIBILITIES</b></p><p>• Create a best-in-class patient experience in accordance with Cresco Labs/Sunnyside* standards.</p><p>• Assume all duties of a key-holding employee with opening and closing procedures, basic supervision of staff and call center processes.</p><p>• Manage PayMaster timekeeping and payroll for call center team.</p><p>• Lead, coach, and train call center team on Company Standards and Operational Procedures.</p><p>• Assist in Recruiting, hiring, and retaining a high performing team.</p><p>• Assist in employee evaluations, documentation, coachings, and trainings. Provides constructive feedback that facilitates improvement.</p><p>• Provide expert guidance to all Call Center staff and clients, including customer service, strategy, operations, &amp; product.</p><p>• Monitor employees calls and provide monthly quality reviews.</p><p>• Resolve escalations to ensure customer satisfaction.</p><p>• Review patient feedback for QA concerns and identify ways to improve the patient customer service experience.</p><p>• Oversee audits on multiple platforms.</p><p>• Maintain accurate transactions in All Leaves.</p><p>• Review daily/weekly product promotions with the team and any website changes.</p><p>• Proactively mitigate business, operational &amp; governance risks.</p><p>• Maintain and enforce a culture of compliance for all activities with strict adherence to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state, and federal agencies such as OSHA.</p><p><b>• Required competency to learn, understand, and accurately perform functionality within:</b></p><p>• Seed-to-sale POS/CRM (Biotrack THC)</p><p>• FL Dept. of Health OMMU Patient Registry</p><p>• Delivery software task management</p><p>• Microsoft Office suite: Gmail/google suite; etc.</p><p>• Maintain strictest confidentiality in compliance with HIPAA guidelines.</p><p>• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Work with in-house cannabis experts, including our Chief Medical and Chief Scientific Officers, to continue your journey of cannabis education.</p><p>• Order Supplies for Call Center Fern Park department.</p><p>• Other duties as assigned by the Call Center Manager, including filling in as Customer Care Associate, as needed.</p><p><b>REQUIREMENTS</b></p><p>• Bachelors degree in business or comparable experience preferred.</p><p>• At least 21 years of age and authorized to work in the U.S.</p><p>• 3+ years of Customer Service experience, preferably in a call center environment</p><p>• 3+ years previous experience managing and leading 5-15 employees.</p><p>• Experience in training employees in customer service.</p><p>• Excellent customer service and conflict management skills.</p><p>• Effective communication skills both written and verbal.</p><p>• Excellent interpersonal skills both verbal and non-verbal</p><p>• Strong organizational skills: the ability to multi-task, think critically, be proactive and take initiative to meet deadlines, goals, and objectives.</p><p>• Ability to lead by example in a fast-paced and constantly changing environment.</p><p>• Proven leadership and success in highly regulated environment</p><p>• Knowledge of office management systems and proficiency using MS Office.</p><p>• Must have the ability to push, pull, or lift a minimum of 40 pounds if relevant to job duties listed above.</p><p>• High Integrity. You keep your word, follow through, and always do the right thing.</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>• MUST BE Available weekdays, weekends, holidays, etc.</p><p><b>Physical Demands:</b></p><p>The Call Center Assistant Manager must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking, and sitting for prolonged periods of time \" repetitive motion of hands, fingers, and wrists.</p><p><b>EEO Statement:</b></p><p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>Associated topics: customer service manager, expertise, guidance, lead, monitor, operations, review, senior, supervisor, telephone</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Winter Springs, FL, USA","city":"Winter Springs","stateProvince":"FL"},"frontendLink":"/job-posting/cresco-labs/call-center-assistant-manager/e103dabfde7f4987ba006884893599bc","title":"Call Center Assistant Manager","hash":"e103dabfde7f4987ba006884893599bc","postingUrl":"https://us.bebee.com/job/20210729-05ee69631a4824974c2a8a4b21a36f20"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p>Location: Franklin, MA</p><p><b>PARALLEL</b></p><p>Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.</p><p>IN A NUTSHELL…</p><p>The Guide is responsible for interacting with patients in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. Report directly to the Store Manager, Assistant Store Manager, and Lead Guides.</p><p>This role is with Massachusetts (NETA), one of the renowned retail brands under the Parallel umbrella.</p><p>Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit .</p><p><b>WHAT YOU WILL BE DOING</b></p><p>• Follow NETA Policies &amp; Procedures for daily operations and fully comply with state medical marijuana regulations</p><p>• Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport</p><p>• Provide product expertise and knowledge to patients and explain the potential benefits of each various type and strain of medical marijuana, as well as methods of use</p><p>• Identify unique needs of each individual patient by demonstrating compassion, empathy and sensitivity</p><p>• Answer patient and caregiver questions and provide resources to assist in their medical use of marijuana</p><p>• Participate in the patient intake process, maintaining appropriate paperwork and patient records</p><p>• Maintain privacy and confidentiality of sensitive patient information</p><p>• Accurately receive, prepare and complete patient orders and sales utilizing point-of-sale and</p><p>• Accurately enter all patient record information within point of sale system</p><p>• Help to ensure the store is stocked, clean and in proper operational order</p><p>• Work in close coordination with a team of other patient services associates</p><p>• Supports the team work effort in both opening and closing procedures</p><p>• Act as a liaison between patients and NETA management to continually improve the customer experience</p><p>• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brand</p><p>• Performs other duties and tasks as assigned</p><p>EXPERIENCE AND SKILLS YOU'LL BRING</p><p>• Age 21 or over (Required)</p><p>• High School Diploma or equivalent (Required)</p><p>• Valid Government-Issued Photo ID (Required)</p><p>• Previous retail or customer service experience (Required)</p><p>• Knowledge of basic computer skills, point of sale software and cash management (Required)</p><p>• Must successfully complete role specific training program. This includes passing the Dispensing test at the conclusion of the training program and independently perform all functions of the role</p><p>• Ability to deal with problems and resolve in a professional manner</p><p>• Must be available to work weekends and applicable holidays</p><p>• Positive attitude and strong work ethic</p><p>• Demonstrates high emotional intelligence</p><p>• Ability to effectively multi-task</p><p>• Must be highly organized and have extreme attention to detail</p><p>• Passionate about the importance of medical marijuana</p><p>YOU WILL BE SUCCESSFUL IF YOU…</p><p>• Are self-motivated; micro-managing isn't fun for anyone</p><p>• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>• Can work fast and be flexible; our industry is always changing</p><p>• Play nice with others; we collaborate with each other a lot</p><p>• Think creatively; sometimes, the \"traditional\" solution isn't the best one</p><p><b>WHAT YOU GET</b></p><p>• Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs</p><p>• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>• Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>• Employee discount</p><p>• Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>• Ability to stand for prolonged periods of time, and perform weighing, counting, calculating and computer processing operations.</p><p>• Ability to lift 30 lbs. unassisted.</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 31104 Category: Retail , Keywords: Assistant Store Manager</p></div>","company":{"companyType":"Public/Growth","name":"Neta"},"location":{"country":"United States","address":"Wrentham, MA, USA","city":"Wrentham","stateProvince":"MA"},"frontendLink":"/job-posting/neta/customer-care-representative/d21d22d1eb937e60d472f2d3e8707535","title":"Customer Care Representative","hash":"d21d22d1eb937e60d472f2d3e8707535","postingUrl":"https://www.emploze.com/job/customer-care-representative-in-wrentham-massachusetts/6491-1262156754D2"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>About us</b></p><p>Star Buds is part of Schwazze (OTCQX: SHWZ) is executing its vision to become the most admired vertically integrated cannabis company in Colorado and beyond. Our portfolio consists of top-tier licensed brands in extraction, infused-product manufacturing, dispensary operations, consulting, and nutrients, with plans to add cultivation facilities in 2021. Schwazze is led by Colorado cannabis experts with proven experience in product and business development and top-tier executives from Fortune 500 companies. As a leading platform for vertical integration, we believe our ability to deliver best-in-class service and innovative products and services to our customers is the product of the talent, teamwork, and passion of our teams. For more information, please visit our website: www.schwazze.com.</p><p><b>Position Summary</b></p><p>The receptionist is the first impression of the store to our consumers. The receptionist is primarily responsible for: greeting customers in a friendly manner, compliantly checking IDs in accordance with MED laws and regulations, scanning customers into the POS system, organizing customer queues, signing in visitors to the guest log, communicating product assortment to consumers, upholding Schwazze SOPs, and maintaining cleanliness of the lobby and front of the store area. In addition, the receptionist is responsible for always maintaining a clean and professional appearance. The receptionist answers phone calls in a professional and courteous manner and directs calls to appropriate members of the retail team if needed.</p><p><b>Essential Functions </b></p><p><b>Checking IDs: </b></p><p>- Maintains familiarity with IDs from all over the country and can recognize fraudulent ID cards.</p><p>- Scans IDs into the POS system and confirms that the information on the ID matches the information on the scanner.</p><p>- Upholds MED laws and regulations surrounding what constitutes a valid form of ID.</p><p>- Upholds company SOPs on ID checking.</p><p>- Refuses entry to customers that do not have a valid form of ID, or who are underage.</p><p><b>Organizing Customer Queues: </b></p><p>- Pays close attention to the arrival of customers to ensure that customers are seen in the order that they arrive.</p><p>- Directs online ordering customers to the online ordering check out to avoid long wait-times.</p><p>- Organizes queues in the safest and most efficient way possible to avoid overcrowding or parking lot disruptions.</p><p><b>Answering Phone Calls: </b></p><p>- Takes orders over the phone and communicates orders with the retail team.</p><p>- Answers customer questions quickly and courteously.</p><p>- Directs customer calls to appropriate team members if needed.</p><p>- Directs vendor calls to the retail management team as directed.</p><p><b>Checking in Visitors: </b></p><p>- Utilizes the Visitor Log to compliantly check in visitors to limited access areas such as vendors or inspectors.</p><p>- Verifies with management before admitting visitors into the building.</p><p>- Provides visitors with company visitor badges.</p><p><b>Customer Service: </b></p><p>- Maintains company-wide customer service standards and works to provide top-notch customer service with every interaction.</p><p>- Answers phone calls in a friendly and professional manner.</p><p>- Answers emails in a friendly and professional manner.</p><p>- Acts as the face of the company and creates long-lasting customer relationships.</p><p>- Ensures that all customers are aware of our Loyalty program. Ability to sign up customers quickly and accurately while explaining the features and benefits of Higher Rewards.</p><p><b>Additional Functions</b></p><p>- May be required to cover shifts as needed.</p><p>- May be required to work on holidays.</p><p>- May be required to work on weekends.</p><p><b>Job Specifications</b></p><p>- Knowledge of cannabis products, brands, and various cannabinoids and their subsequent effects.</p><p>- Ability to check customer IDs accurately, compliantly, and comfortably.</p><p>- Ability to communicate effectively and develop effective working relationships with store customers, staff, and owners.</p><p>- Knowledge of office equipment and computer software including word, excel, and POS.</p><p>- Ability to carry / lift up to 40 pounds (100 pounds with assistance).</p><p><b>Requirements</b></p><p>- Minimum 21 years of age</p><p>- Maintain eligibility to work in the cannabis industry</p><p>- Must pass any and all required background checks</p><p>- Previous experience in a retail setting required</p><p>- Previous experience budtending preferred</p><p>- Current active MED badge</p><p>Job Type: Full-time</p><p>Pay: $13.00 - $14.50 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Microsoft Office: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"Star Buds","logoUrl":"/logos/star-buds-aba7f039058d7e2695a12529ded04136.jpeg"},"location":{"country":"United States","address":"Aurora, CO 80016","city":"Aurora","stateProvince":"CO"},"frontendLink":"/job-posting/star-buds/front-desk-receptionist/9bb9357828001dec8c4eabd440d18e31","title":"Front Desk Receptionist","hash":"9bb9357828001dec8c4eabd440d18e31","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-664797c56875f8a6"},{"postedOn":"3 days ago","description":"<div><div>Description:<p></p><p><b><br />Position summary:</b></p><p>The Silver Stem Fine Cannabis (SSFC) Front Desk Associate is the first representation of Silver Stem to our patrons when they enter our establishment. The SSFC Front Desk Associate has the direct opportunity to set the tone, embody our brand and culture and provide a comfortable environment guaranteeing the return of our customers. Hourly compensation $14.00 - $14.50</p><p></p><p><b><br />Essential duties and responsibilities:</b></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.</p><ul><li>Patient intake (Dual and medical licensed locations only)</li><li>Full understanding of our Primary Patient Program and it’s benefits</li><li>Customer check in</li><li>Full understanding of our Silver Seeds membership program and it’s benefits</li><li>Identification verification</li><li>Proper phone and email etiquette</li><li>Full understanding of SSFC’s Vendor and Visitor Check-in Protocol</li><li>Updating online product menus</li><li>In house, Colorado Pot Guide, Leafly, etc.</li><li>Assist with the completion of daily store operations</li><li>Maintaining knowledge of basic company security requirements</li></ul>. Requirements:<p></p><p><b><br />Essential qualifications:</b></p><p>The requirements listed below are representative of the knowledge, skill, and/or ability required.</p><ul><li>Experience in a similar capacity of front desk / office field</li><li>Knowledge of basic computer functions and working on various software and programs</li><li>Ability to multitask and prioritize assignments</li><li>Good written and verbal communication skills</li><li>Must have obtained a valid support or key badge from the Colorado Marijuana Enforcement Division prior to date of hire</li><li>Must be able to individually lift up to 25 lbs</li><li>Must be able to sit, stand, stoop, crouch, reach and lift for long periods of time</li></ul><p>**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions**</p></div></div>","company":{"companyType":"Private/Growth","name":"Total Management Inc"},"location":{"country":"United States","address":"Littleton, CO 80120","city":"Littleton","stateProvince":"CO"},"frontendLink":"/job-posting/total-management-inc/front-desk-associate/1761cb4f0b9c48f279255f22cb392cf4","title":"Front Desk Associate","hash":"1761cb4f0b9c48f279255f22cb392cf4","postingUrl":"https://www.indeed.com/job/front-desk-associate-0fa03f2e0359d0f5"},{"employmentType":"Full-time","postedOn":"13 days ago","description":"<div><p><b>Summary/Objective</b></p><p>The gro-care technician is directly responsible for supporting gro-care cultivation clients. This role is responsible for ensuring clients receive immediate service upon any request, facilitating communication between clients and internal stakeholders, and for refining standard processes and procedures. The position is accountable for maintaining detailed records of client interactions, providing support through Zendesk, and leveraging internal experts at urban-gro for client solutions. The gro-care technician will work directly with the Commissioning and Field Services team, Environmental Services Group, and the operations team, and will report to the Director of Commissioning and Field Services.</p><p><b>Essential Functions</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Employee adheres to all current Department Standard Operating Procedures (SOP) and company policies.</li><li>Onboarding new gro-care clients.</li><li>Presenting the gro-care service to new clients and preparing their urban-gro portal with all required information.</li><li>Assemble maintenance scheduling, digital manual assembly, and spare parts reminders.</li><li>Supporting gro-care hotline.</li><li>All client communications are handled immediately through Zendesk.</li><li>Clients must be connected with internal experts at urban-gro, or if unavailable, scheduled for interaction within 24 hours.</li><li>Tracking client communications.</li><li>Communications with both the gro-care technician and internal stakeholders must be tracked, with detail on topics covered, persons involved, etc.</li><li>Solidifying current SOPs</li><li>Leveraging templates, intake forms, or otherwise for all client interactions.</li><li>Ensuring and enforcing that all client communications are exclusively through Zendesk.</li><li>Identifying inefficiencies in gro-care processes and resolving these issues via refined SOPs, new tool creation, or otherwise.</li><li>Building customer relationships and providing value in gro-care bookings and execution.</li></ul><p><b>Competencies</b></p><ul><li>Problem Solving/Analysis.</li><li>Business Acumen.</li><li>Strategic Thinking.</li><li>Results Driven.</li><li>Customer Focus.</li><li>Technical Capacity.</li><li>Communication Proficiency.</li></ul><p><b>Work Environment</b></p><p>This position operates in a professional office environment approximately 100% of the time. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position operates in the field at cultivation facilities in multiple U.S. states and outside of the U.S. This role routinely uses hand tools such as screwdrivers and pliers, as well as web-based tools in the act of systems commissioning.</p><p><b>Physical Demands</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to lift heavy items over 50lbs and may require the use of additional labor and should use discretion in obtaining assistance.</p><p><b>Position Type and Expected Hours of Work</b></p><p>This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work maybe required as job duties demand.</p><p><b>Travel</b></p><p>This position requires minimal travel, less than 10%.</p><p><b>Required Education and Experience</b></p><ul><li>HS Diploma or equivalent.</li><li>1-3 years Customer Service experience</li><li>Proficiency in Zendesk or other related helpdesk and CRM applications</li><li>Strong communication skills</li><li>Proactive mindset, anticipating client needs,</li><li>Problem solving/analytical skills</li></ul><p><b>Preferred Education and Experience</b></p><ul><li>Bachelor’s degree in Business</li></ul><p><b>Additional Eligibility Qualifications</b></p><p>None required for this position.</p><p><b>EEO Statement</b></p><p>urban-gro, Inc. provides equal employment opportunities to all Employees and applicants in all Company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.</p><p>This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />We are taking all necessary precautions to mitigate risk of exposure to COVID-19</p><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Zendesk: 1 year (Preferred)</li><li>Customer service: 3 years (Required)</li><li>Cannabis: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Temporarily due to COVID-19</li></ul></div>","company":{"companyType":"Public/Established","name":"urban-gro","logoUrl":"/logos/urbangro-16e630e61b287b2a904742cc0a589ff2.png"},"location":{"country":"United States","address":"Lafayette, CO 80026","city":"Lafayette","stateProvince":"CO"},"frontendLink":"/job-posting/urban-gro/gro-care-technical-customer-service-representative/7166b7d20dd508bd865d98d1ba254023","title":"gro-Care® Technical Customer Service Representative","hash":"7166b7d20dd508bd865d98d1ba254023","postingUrl":"https://www.indeed.com/job/gro-care®-technical-customer-service-representative-4db60237050ea007"},{"postedOn":"1 day ago","description":"<div><div><h1><b>Data Analyst, Business Intelligence</b></h1><div>Ottawa, ON, Canada Smiths Falls, ON, Canada Toronto, ON, Canada Req #3683 </div><p>Thursday, 22 July 2021</p><div><p><b>The Company</b></p><p>At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.</p><p>With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.</p><p></p><p>Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!</p></div><div><h1><b>The Opportunity</b><b></b></h1><div>Reporting to the Manager, Business Intelligence – Canada, the Data Analyst will act as a key support figure on the Business Intelligence team, defining and leading the implementation of data policies, procedures, governance, and documentation that pertain to master data management and data integrity/validation, to support complete and accurate downstream organizational reporting. The Data Analyst will further be responsible for supervising the intake, ingestion, processing, and delivery of various data sources into a centralized data warehouse on a daily/weekly/monthly basis (as warranted by the data source), as well as overseeing and executing the responsibilities related to the maintenance of raw data integrity.</div><h1><b>Responsibilities</b><b></b></h1><ul><li>Lead the weekly master data management process for Canopy’s commercial sales data, including but not limited to the mapping of product and location items into Product and Location Master Reference Tables, with a focus on new product/store “exceptions” stemming from new items appearing in raw data</li><li>Manage dynamic product and location hierarchies within the Master Reference Tables, ensuring completeness and accuracy of attributes populated within</li><li>Engage with stakeholders in Product, Commercial, and Insights business units to gather requirements around required evolution to the hierarchies/attributes, determine feasibility/relevance, and implement accordingly</li><li>Manage the Calendar Master Reference Table to facilitate customer and CGC, fiscal and calendar reporting flexibility in downstream reporting and analytical applications</li><li>Assist in the creation and lead the implementation of business rules and processes related to master data governance, including audit layers to ensure reporting layer adherence to source data layer</li><li>Routinize and execute daily/weekly data audits and validate reporting and self-serve analytical tools, as well as ad-hoc audits as new integrations occur, new reporting rolled out, etc.</li><li>Work with 3rd party developers to ensure compliance to established processes, governance, and validation routines</li><li>Maintain user catalogues and distribution lists to facilitate thorough and efficient communication channels with end user groups</li><li>Develop, maintain and socialize documentation related to all routinized processes held within the Business Intelligence team, including documentation of data sources, master data management routines, reporting overviews, training materials, etc.</li><li>Support the Manager, Business Intelligence in critical aspects of supporting Canadian Recreational and Medical business units from a data and analytics infrastructure standpoint</li></ul><h1><b>Experience</b><b></b></h1><ul><li>Minimum bachelor’s degree in Statistics, Information Technology, Commerce or similar</li><li>3+ years of experience in master data management and/or data governance roles, preferably in a CPG/Retail/Alcohol environment</li><li>Attention to detail is imperative to success in this role, as is the ability to enjoy routinized, process-driven work</li><li>Advanced user of MS Office suite, with a focus on Excel; experience with VBA considered a strong asset</li><li>Working knowledge of SQL, relational databasing and data warehousing</li><li>Hands-on proficient experience with visualization tools (particularly Tableau) is considered a major asset</li><li>Excellent time management and organizational skills, and ability to balance and execute against multiple competing priorities simultaneously</li><li>Demonstrated ability to work with cross-functional teams and to thrive in a fast-paced and dynamic working environment</li><li>Excellent written and verbal communication skills, including sharing ideas and information across diverse audiences</li></ul><div><b>Other Details</b><br /><br />This is a full-time position based out of Toronto, ON, but with flexibility to work remotely/virtually, especially in light of the current pandemic.</div><div><br /></div></div><div><p>We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.</p><p>Canopy Growth welcomes and encourages applications from people with disabilities.</p><p>Accommodations are available upon request for candidates taking part in all aspects of the selection process.</p><p>One last note: the chosen applicant will be required to successfully complete background and reference checks.</p><p></p><p>Thank you so much for your interest in Canopy Growth.</p></div></div><p></p></div>","company":{"companyType":"Public/Established","name":"Canopy Growth Corporation","logoUrl":"/logos/canopy-growth-corporation-4824ec81067c68cbe6c52ae1676e4cd3.jpeg"},"location":{"country":"Canada","address":"Smiths Falls, ON","city":"Smiths Falls","stateProvince":"ON"},"frontendLink":"/job-posting/canopy-growth-corporation/data-analyst-business-intelligence/50f9c890825bc911ad161b70c06d6943","title":"Data Analyst, Business Intelligence","hash":"50f9c890825bc911ad161b70c06d6943","postingUrl":"https://ca.indeed.com/job/data-analyst-business-intelligence-9cb8ece1f6c67323"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p>PharmaCentra d/b/a CannabisBPO of Americus, GA is looking to hire a full-time Remote Customer Service Representative to communicate effectively with legal cannabis retail managers and customers. This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment. Full-time employees also have access to group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance. If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry! ABOUT PHARMACENTRA LLCFounded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles. A DAY IN THE LIFE OF A FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVEAs a Remote Customer Service Representative, you are on the front lines of what we do for the legal cannabis community. You work with various people on behalf of our clients as customer service representatives within the cannabis industries. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for. You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients! QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVEHigh school diploma or equivalentOne year of customer service or call center experienceKnowledge of the legal cannabis industryAbility to work in a quiet and private work-from-home environment where high-speed internet is maintainedComputer skills with a working knowledge of Microsoft Windows / OfficeAbility to pass a background checkExcellent customer service skillsApplicants Living in following States Will Not Be Considered: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Iowa, Maine, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, South Dakota, Utah, Washington, nor District of Columbia.Bilingual skills in Spanish are preferred. Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position! FULL-TIME CONTACT CENTER WORK SCHEDULEBecause most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions. Full-time employees can expect to work 38-40 hours per week. At least one weekend day is required. This is a work-from-home call center position. NOW ACCEPTING APPLICATIONS FROM: AL, FL, GA, IN, KS, KY, LA, MI, NM, NC, ND, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY READY TO JOIN OUR TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you</p></div>","company":{"companyType":"Private/Established","name":"CannabisBPO","logoUrl":"/logos/cannabisbpo-0533fc00a84defc3d74630f1d80984bc.jpeg"},"location":{"country":"United States","address":"Georgia, USA","stateProvince":"GA"},"frontendLink":"/job-posting/cannabisbpo/customer-service/028a777601afd4f941f6adb2b33daee6","title":"Customer Service","hash":"028a777601afd4f941f6adb2b33daee6","postingUrl":"https://www.adzuna.com/details/2338725963"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>Who We Are</b></p><p>Namaste Technologies is an international cannabis eCommerce company operating seven sites in six countries. We have years of data collected on legal cannabis users and by combining machine learning technology with telemedicine apps, we are monetizing this information. Last year, we acquired our sales license for our Licensed Producer CannMart which now allows us to operate our marketplace for all brands’ legal cannabis products.</p><p>CannMart operates as a subsidiary of Namaste Technologies which allows us to engage in the distribution of medical cannabis through our Toronto location. This strategic acquisition leveraged our strengths in eCommerce and logistics to place us squarely in a position of leadership in the retail distribution of medical cannabis in Canada. Come and grow with one of the best cannabis companies on the planet!</p><p><b>Who You Are</b></p><p>The Business Analyst will be someone who has strong business acumen and thrives on bringing data and market intelligence to Business Units. We are looking for someone with strong analytical and visualization skills. The right candidate will be creative, agile, innovative, and able to manage in an exciting environment of change and ambiguity. This is a permanently remote position.</p><p><b>Responsibilities</b></p><p>• Data Gathering &amp; Management</p><p>• External - Sales data, volume, $$, price, etc.</p><p>• External - Business Intelligence data</p><p>• External - Research demand drivers</p><p>• Internal - Inventory levels</p><p>• Internal – forecast/demand plan and budgeting</p><p>• Data cleansing as required</p><p>• Business Intelligence Tool Management</p><p>• Input data into the BI Tool</p><p>• Check the output accuracy of BI dashboard, including metrics and KPIs</p><p>• Redesigning dashboard &amp; KPI presentation in BI to meet changing business needs and Senior Management preference</p><p>• Analysis</p><p>• Brand analysis including pricing, positioning, competitive analysis, etc.</p><p>• Generate Statistical Sales Forecasting (SSF), utilizing historical data, seasonality, trend, and demand drivers</p><p>• Combine SSF with forecasts from category management, marketing, and sales.</p><p>• Analyze business results and find the root cause of sales and inventory deviation against budget/plan.</p><p>• Reporting</p><p>• Monthly Financial, Planning &amp; Analysis</p><p>• Track business unit performances / KPIs</p><p>• Sales and Inventory updates, budget vs. Actual</p><p>• Consensus Forecast Accuracy (Forecast vs. Actual)</p><p>• Inventory Turnovers (by-product family)</p><p>• Collaboration</p><p>• Drive the creation of Unconstraint Demand Forecast by incorporating statistical forecast by collaborating with each business unit (forecast owners)</p><p>• Work with Sales and Category Management on new products Go To Market strategy</p><p>Education &amp; Experience</p><p>• Experience in the business intelligence, demand planning, or analytics field.</p><p>• Advance knowledge in Microsoft Office</p><p>• Expert knowledge of data visualization tools – such as Microsoft Power BI</p><p>• Experience with CPG, foods, or any other high volume products</p><p>What Would Really Wow Us</p><p>• A passion for the Wellness industry, including Cannabis, Nutraceuticals and Psychedelics</p><p>Personal Traits We Love to See</p><p>• You show intellectual curiosity</p><p>• You demand integrity</p><p>• You practise gratitude</p><p>• You make meaningful connections</p><p>• You are innovative</p><p>We thank you for your interest in employment opportunities at Namaste Technologies.</p><p>Please note, only the candidates who are selected for an interview will be contacted. Namaste Technologies welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p><p>Powered by JazzHR</p></div>","company":{"website":"namastetechnologies.com","companyType":"Public/Established","name":"Namaste Technologies","logoUrl":"/logos/namaste-technologies-9eb6b7a0098e7ad0a52503074f6bbbbd.png"},"location":{"country":"Canada","address":"Caledonia, ON","city":"Caledonia","stateProvince":"ON"},"frontendLink":"/job-posting/namaste-technologies/business-analyst/662d231cb32305ffc9af167657c5b6fa","title":"Business Analyst","hash":"662d231cb32305ffc9af167657c5b6fa","postingUrl":"https://ca.linkedin.com/jobs/view/business-analyst-at-namaste-technologies-2665934959"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p><b>Requirements:</b></p><p>- Minimum age of 19+</p><p>-Criminal background check (Must possess prior to interview if selected)</p><p>-CannSell Training Certificate (Must posses prior to interview if selected)</p><p>As a Floater, you will be on the sales floor helping direct customers to Self Serve options and placing orders, answer customer inquiries regarding</p><p>products/accessories</p><p>As an ID Checker, you are the first to greet customers into the store. It is your responsibility to ensure nobody under-age enters the store.</p><p><b>Requirements:</b></p><p>- Minimum age of 19+</p><p>-Criminal background check (Must possess prior to interview if selected)</p><p>-CannSell Training Certificate (Must posses prior to interview if selected)</p></div>","company":{"companyType":"Private/Growth","name":"Cannabis Emporium"},"location":{"country":"Canada","address":"Ottawa, ON","city":"Ottawa","stateProvince":"ON"},"frontendLink":"/job-posting/cannabis-emporium/customer-service-representative/a31c8242f70913ac9e4a13353d405b20","title":"Customer Service Representative","hash":"a31c8242f70913ac9e4a13353d405b20","postingUrl":"https://ca.directlyapply.com/jobs/cannabis-emporium/60f6d289a86b9bf4ef22f4c8"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>Data Analyst, Business Intelligence</p><p>Ottawa, ON, Canada Smiths Falls, ON, Canada Toronto, ON, Canada Req #3683</p><p>Thursday, July 22, 2021</p><p><b>The Company</b></p><p>At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.</p><p>With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.</p><p>Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!</p><p><b>The Opportunity</b></p><p>Reporting to the Manager, Business Intelligence – Canada, the Data Analyst will act as a key support figure on the Business Intelligence team, defining and leading the implementation of data policies, procedures, governance, and documentation that pertain to master data management and data integrity/validation, to support complete and accurate downstream organizational reporting. The Data Analyst will further be responsible for supervising the intake, ingestion, processing, and delivery of various data sources into a centralized data warehouse on a daily/weekly/monthly basis (as warranted by the data source), as well as overseeing and executing the responsibilities related to the maintenance of raw data integrity.</p><p><b>Responsibilities</b></p><p>• Lead the weekly master data management process for Canopy’s commercial sales data, including but not limited to the mapping of product and location items into Product and Location Master Reference Tables, with a focus on new product/store “exceptions” stemming from new items appearing in raw data</p><p>• Manage dynamic product and location hierarchies within the Master Reference Tables, ensuring completeness and accuracy of attributes populated within</p><p>• Engage with stakeholders in Product, Commercial, and Insights business units to gather requirements around required evolution to the hierarchies/attributes, determine feasibility/relevance, and implement accordingly</p><p>• Manage the Calendar Master Reference Table to facilitate customer and CGC, fiscal and calendar reporting flexibility in downstream reporting and analytical applications</p><p>• Assist in the creation and lead the implementation of business rules and processes related to master data governance, including audit layers to ensure reporting layer adherence to source data layer</p><p>• Routinize and execute daily/weekly data audits and validate reporting and self-serve analytical tools, as well as ad-hoc audits as new integrations occur, new reporting rolled out, etc.</p><p>• Work with 3rd party developers to ensure compliance to established processes, governance, and validation routines</p><p>• Maintain user catalogues and distribution lists to facilitate thorough and efficient communication channels with end user groups</p><p>• Develop, maintain and socialize documentation related to all routinized processes held within the Business Intelligence team, including documentation of data sources, master data management routines, reporting overviews, training materials, etc.</p><p>• Support the Manager, Business Intelligence in critical aspects of supporting Canadian Recreational and Medical business units from a data and analytics infrastructure standpoint</p><p><b>Experience</b></p><p>• Minimum bachelor’s degree in Statistics, Information Technology, Commerce or similar</p><p>• 3+ years of experience in master data management and/or data governance roles, preferably in a CPG/Retail/Alcohol environment</p><p>• Attention to detail is imperative to success in this role, as is the ability to enjoy routinized, process-driven work</p><p>• Advanced user of MS Office suite, with a focus on Excel; experience with VBA considered a strong asset</p><p>• Working knowledge of SQL, relational databasing and data warehousing</p><p>• Hands-on proficient experience with visualization tools (particularly Tableau) is considered a major asset</p><p>• Excellent time management and organizational skills, and ability to balance and execute against multiple competing priorities simultaneously</p><p>• Demonstrated ability to work with cross-functional teams and to thrive in a fast-paced and dynamic working environment</p><p>• Excellent written and verbal communication skills, including sharing ideas and information across diverse audiences</p><p><b>Other Details</b></p><p>This is a full-time position based out of Toronto, ON, but with flexibility to work remotely/virtually, especially in light of the current pandemic.</p><p>We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.</p><p>Canopy Growth welcomes and encourages applications from people with disabilities.</p><p>Accommodations are available upon request for candidates taking part in all aspects of the selection process.</p><p>One last note: the chosen applicant will be required to successfully complete background and reference checks.</p><p>Thank you so much for your interest in Canopy Growth</p></div>","company":{"website":"canopygrowth.com","companyType":"Public/Established","name":"Canopy Growth Corporation","logoUrl":"/logos/canopy-growth-corporation-4824ec81067c68cbe6c52ae1676e4cd3.jpeg"},"location":{"country":"Canada","address":"Ottawa, ON","city":"Ottawa","stateProvince":"ON"},"frontendLink":"/job-posting/canopy-growth-corporation/data-analyst-business-intelligence/fc90655ee7bf1b8a3547f8b130aecf3c","title":"Data Analyst, Business Intelligence","hash":"fc90655ee7bf1b8a3547f8b130aecf3c","postingUrl":"https://www.glassdoor.ca/job-listing/data-analyst-business-intelligence-canopy-growth-corporation-JV_IC2286068_KO0,34_KE35,60.htm?jl=1007204565942"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p><b>COMPANY OVERVIEW</b></p><p>Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.</p><p><b>MISSION STATEMENT</b></p><p>At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</p><p><b>JOB SUMMARY</b></p><p>Cresco Labs is seeking a Data Architect for our Data Engineering team. At Cresco Labs, we build a scalable data platform that transforms data from various point of sale, accounting, ecommerce, and marketing systems into our data warehouse in snowflake. This system drives major marketing, sales, and business-related decisions for the larger organization. It is used daily by the Data Analytics team to deliver insights to the business.</p><p>Our team of engineers is friendly, curious, driven, and highly collaborative. We support one another and regularly hold code reviews to facilitate learning and reduce friction during our releases. We strive for clean and readable code. Our engineers also work closely with other teams in the company, including data analytics, finance, and marketing.</p><p><b>CORE JOB DUTIES</b></p><p>• Architect level Python.</p><p>• Comfortable developing scalable modular solutions which can power the next generation of data engineering here at Cresco.</p><p>• Hands-on senior development to design, develop and test our data platform and continuously improve the performance, availability and scalability of our products.</p><p>• Researching, evaluating, and testing new technology.</p><p>• Delivering scalable tools and processes for the Data engineering, and BI teams to use.</p><p>• Driving Technical Leadership across both Data engineering, and BI by encouraging efficient technology usage by the teams</p><p>• You have a strong sense of ownership which drives you to find ways to do things better, faster, and cheaper</p><p>• You look to find new and innovative ways to solve complex problems through rigorous experimentation</p><p>• You are open and transparent and work in tight collaboration with other teams at Cresco Labs</p><p>REQUIRED EXPERIENCE, EDUCATION AND SKILLS</p><p>• Expert Python knowledge is required (5 years min)</p><p>• Expert SQL knowledge is required (5 years min)</p><p>• Experience building data pipelines</p><p>• Design and implement database and storage solutions that fits reporting needs</p><p>• Experience with distributed data storage systems/formats using parallel processes and/or columnar data stores such as Snowflake, or Redshift</p><p>• Have worked with a major cloud provider such as AWS or Google Cloud</p><p>• Knowledge in data modeling, data access, and data storage techniques for big data platforms</p><p>• Exposure to Continuous Integration/Continuous Deployment &amp; Test-Driven Development preferred</p><p>• Machine Learning experience, preferred</p><p>• Unix/Linux experience, preferred</p><p><b>ADDITIONAL REQUIREMENTS</b></p><p>• Must be 21 years of age or older to apply</p><p>• Must comply with all legal or company regulations for working in the industry</p><p>Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status</p></div>","company":{"website":"crescolabs.com","companyType":"Public/Established","name":"Cresco Labs","logoUrl":"/logos/cresco-labs-af2becc596b572034007bd7a7d918bdd.png"},"location":{"country":"United States","address":"Illinois, USA","stateProvince":"IL"},"frontendLink":"/job-posting/cresco-labs/data-architect/df6b637ba0ae5fdee6242dac56ff474c","title":"Data Architect","hash":"df6b637ba0ae5fdee6242dac56ff474c","postingUrl":"https://www.arbeitnow.com/view/data-architect-cresco-labs-31651"},{"postedOn":"6 days ago","description":"<div><div><h1><b>Supervisor, Office Services</b></h1><div>Smiths Falls, ON, Canada Req #3704 </div><p>Friday, July 23, 2021</p><div><p><b>The Company</b></p><p>At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.</p><p>With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.</p><p></p><p>Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!</p></div><div><div><b>The Opportunity<br /></b></div><div></div><div>Reporting to the Manager, Office Administration and Space Planning, the Supervisor, Office Services (CAN) is an individual who thrives in an ever-changing and sometimes chaotic environment. If you are a master of organization, have a great ability to problem solve and can multi-task in your sleep, this is the role for you! You will develop strategies to meet office services needs for our Canadian locations.<br /></div><div></div><div><b>Responsibilities<br /></b></div><div></div><ul><li>Manage Office Services Coordinators in Canada (Smiths Falls, Kanata, Montreal and Toronto)</li><li>Manage employee schedules to ensure sufficient coverage</li><li>Maintain Office Services staffing requirements by recruiting and training employees</li><li>Track and approve vacation and sick time</li><li>Support company events alongside Human Resources – Total Rewards &amp; Employee Experience</li><li>Assist Manager in achieving corporate financial objectives by aiding in preparation of an annual budget, timing expenditures to meet budget targets, analyzing variances and recommending corrective actions</li><li>Weekly reporting of activity and budget status to ensure financial objectives are met; includes analyzing reports; summarizing information; identifying trends</li><li>Responsible for service and supply ordering, inventory and budget, including but not limited to, mail/ courier service, coffee service, shredding service, office and printer supplies, office cleaning and other ongoing services as appropriate</li><li>Responsible for onboarding Office Services at new office and production sites in Canada</li><li>Oversee servicing and operation of office equipment</li><li>Supports the creation, documentation and implementation of Office Services policies and procedure</li><li>Liaise with maintenance team/landlord in support of general office maintenance</li><li>Liaise with Procurement for RFP’s, PO’s as require</li><li>Liaise with internal departments, suppliers, contractors and clients</li><li>Maintain continuity between teams by communicating and supporting needs</li><li>Maintain good vendor relationships</li><li>Assist with office moves and changes as required</li><li>Administrative support as required</li><li>Other duties as assigned<br /></li></ul><div></div><div><b>Experience</b><br /></div><div></div><ul><li>Minimum 3 years management experience in an office environment</li><li>Minimum 5 years space planning experience in an office environment</li><li>Must have excellent knowledge of Microsoft 365 applications</li><li>Excellent communication skills, both verbal and written</li><li>Must be extremely service and detail oriented</li><li>Must be able to work independently<br /></li></ul><div></div><div><b>Other Details</b><br /></div><div>This is a full-time position based out of Smiths Falls. This position is eligible to participate in Canopy’s Work from Home policy, both at the discretion of the hiring manager. The successful candidate will be required to work no less than one day per week at the Kanata office location and no less than two days per week at the Smiths Falls office location, specifics to be determined by the hiring manager. This requirement is subject to change at any time to align with the needs of the business.</div></div><div><p>We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.</p><p>Canopy Growth welcomes and encourages applications from people with disabilities.</p><p>Accommodations are available upon request for candidates taking part in all aspects of the selection process.</p><p>One last note: the chosen applicant will be required to successfully complete background and reference checks.</p><p></p><p>Thank you so much for your interest in Canopy Growth.</p></div></div><p></p></div>","company":{"companyType":"Public/Established","name":"Canopy Growth Corporation","logoUrl":"/logos/canopy-growth-corporation-4824ec81067c68cbe6c52ae1676e4cd3.jpeg"},"location":{"country":"Canada","address":"Smiths Falls, ON","city":"Smiths Falls","stateProvince":"ON"},"frontendLink":"/job-posting/canopy-growth-corporation/supervisor-office-services/b5a50f9575f3f309e790ca35b8e00adf","title":"Supervisor, Office Services","hash":"b5a50f9575f3f309e790ca35b8e00adf","postingUrl":"https://ca.indeed.com/job/supervisor-office-services-868cb1133dec5c57"},{"employmentType":"Full-time, Permanent","postedOn":"3 days ago","description":"<div><p>Team Lead – Customer Experience</p><p>Cannabis New Brunswick</p><p>Essential information</p><p>Title: Team Lead</p><p>Language requirement: Written and spoken competency in both official languages, with the rating of at least “Intermediate” or “Level 2” is an asset</p><p>Location: Store 5011 - Saint John - Rothesay Ave</p><p>Closing date: 08 - 08 - 2021</p><p>Trial period: Six months</p><p>About the position</p><p>The Team Lead is accountable for supporting the daily operations of the Cannabis NB store. Reporting to the Store Manager, they assist in all aspects of the retail experience, including coaching and mentoring the team, inventory management, customer satisfaction, merchandizing, and executing on business goals and objectives. The Team Lead is a role model who exemplifies Customer Experience, drives a culture of continuous improvement, and sets the standards for success.</p><p>What you’ll be doing</p><p>As the Team Lead, you take pride in what you do, and share your enthusiasm with your team and customers alike. You will ensure that your team members have the training and skills required to help our customers select the best products for their needs, and coach them on sales techniques, technical skills, and leadership abilities.</p><p>Responsibilities include</p><ul><li>Ensuring store appearance, merchandizing, and planograms meet requirements</li><li>Tracking revenue to meet and exceed organizational sales initiatives</li><li>Monitoring inventory levels and completing reports</li><li>Adhering to safety programs, and communicating updates and changes</li><li>Regular audits of store operations</li></ul><p>Your leadership skills</p><p>You will provide regular coaching and feedback, including performance support, development activities, and training, and create development plans to support the team in their growth. You celebrate success in yourself and your team while fostering an environment of open and honest communication, where everyone is empowered to bring suggestions forward, and challenged to do their best.</p><p>What do you need to be successful?</p><ul><li>Degree or diploma in Business Administration or similar, or a combination of relevant education and experience</li><li>3+ years of retail leadership experience</li><li>Comfortable with MS Office, including Excel and PowerPoint</li><li>Strong organizational, analytical, and interpersonal skills</li><li>Ability to work a flexible schedule, including days, evenings, and weekends</li></ul><p>What’s in it for You?</p><p>Being part of the Cannabis NB team means being part of an organization that values its employees. In addition to offering a market competitive salary, we ensure that our employees can enjoy Work-Life Balance, Professional &amp; Personal Growth, and Service Opportunities.</p><p>Work-Life Balance: Cannabis NB offers a comprehensive benefits package, including medical, dental and a generous pension plan. Employees also have access to a Health Spending Account or Wellness Subsidy, and opportunities to utilize flexible work arrangements.</p><p>Professional &amp; Personal Growth: Cannabis NB offers many types of internal and external activities to support your development needs.</p><p>Service: Cannabis NB values your contribution to your community; offering a paid volunteer day each year and many opportunities to contribute to your community throughout the year.</p><p>How do I join the Cannabis NB Team?</p><p>Share your resume and a cover letter with us through our online application system. All applications should be received no later than August 8th, 2021.</p><p>Only those under consideration will be contacted. We thank all those who apply! For more information about Cannabis NB, please visit www.cannabis-nb.com.</p><p>Application deadline: 2021-08-08</p><p>Job Types: Full-time, Permanent</p><p>Salary: $30,863.00-$76,963.00 per year</p><p>Benefits:</p><ul><li>Extended health care</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>12 hour shift</li><li>8 hour shift</li></ul><p>Application question(s):</p><ul><li>All resumes must be received through our Applicant Tracking System. Please submit your resume via www.cnbjobs.ca.</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>Retail Management: 3 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Government","name":"Cannabis NB","logoUrl":"/logos/cannabis-nb-6e20d8e6c6ed03f6126c7f8398b42935.jpeg"},"location":{"country":"Canada","address":"Saint John, NB","city":"Saint John","stateProvince":"NB"},"frontendLink":"/job-posting/cannabis-nb/team-lead-customer-experience/dc10fcd71032dc75fa71c25c17c00ea3","title":"Team Lead - Customer Experience","hash":"dc10fcd71032dc75fa71c25c17c00ea3","postingUrl":"https://ca.indeed.com/job/team-lead-customer-experience-e79319ded1353333"},{"employmentType":"Full-time","postedOn":"10 hours ago","description":"<div><p>Our client is a vertically integrated medical cannabis company in St. Vincent &amp; The Grenadines which is part of a wider group with operations spanning across multiple jurisdictions and industries. We are looking for an Extraction Manager to join our fast-growing team and organisation.</p><p>Compensation &amp; Job type: Full-time following probation period.<br />Salary: commensurate with experience. ($60-70k USD per annum base ).<br />Relocation package + accommodation and vehicle .</p><p>THE POSITION:</p><p>Execute and oversee all cannabis extraction and production operations. Responsibilities include laboratory setup, standard operating procedure development, regulatory compliance, hiring, training and personnel management, ensuring all cannabis extracted products are produced safely, efficiently, and consistently.</p><p>Major Duties and Responsibilities:</p><p>* Manage team using ethanol/CO2 extraction, ethanol recovery, filtration, decarboxylation, distillation equipment, post processing of all products.</p><p>* Implementing, monitoring, and performing calibration of all lab equipment by establishing and ensuring consistent standards of use</p><p>* Oversee the manufacturing and packaging of all products (flower, capsules, vape carts, etc)</p><p>* Review and develop current and future extraction operations to improve efficiency and productivity</p><p>* Upholding SOP procedures and documenting planned deviations or non-conformities when required</p><p>* Understanding up-to-date Cannabis Regulations within the CARICOM region</p><p>Specific Job Functions &amp; Expectations:</p><p>* Manage and optimise the timing of product batches and ensure all consumables are ordered in a timely fashion.</p><p>* Create and update SOP'S for current and future processes</p><p>* Create maintenance schedule for all equipment as well as ensure all maintenance is logged and recorded</p><p>* Auditing production process and working with other departments to ensure procedures and reports are accurate and up to date</p><p>* Direct and monitor adherence to current SOP's and governing body requirements</p><p>* Facilitating testing with a variety of samples and R&amp;D products with external labs</p><p>* Scheduling and tracking production equipment preventative maintenance and calibrations</p><p>* Review and approval of requested materials, equipment, and chemicals for production</p><p>* Assist with product recall/remediation or complaint investigations when necessary</p><p>Experience:</p><p>* University degree in a relevant scientific field preferred</p><p>* Minimum (3) years management experience in a similar role within the Cannabis Industry</p><p>* Experience in cGMP, HACCP, GAP regulated environment (cannabis, pharmaceutical, food manufacturing, etc.) is a must</p><p>* Strong decision-making and problem-solving skills required</p><p>* Excellent time management and organisational skills required</p><p>* Strong interpersonal and communication skills with experience training others</p><p>* Comfortable working in and capable of setting priorities in a fast-paced deadline driven environment</p><p>* Strong IT skills</p><p>Job Type: Full-time</p><p>Salary: $70,000.00 per year</p><p>Benefits:</p><ul><li>Extended health care</li></ul><p>Schedule:</p><ul><li>10 hour shift</li></ul><p>Experience:</p><ul><li>Cannabis Extraction: 1 year (required)</li><li>GMP: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Seale and Garland Consultants Inc","logoUrl":"/logos/seale-and-garland-consultants-inc-bbea7c723af845ab22671038850cfc5d.png"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/seale-and-garland-consultants-inc/extraction-manager-st-vincent-and-amp-the-grenadines/63778669a5bbf1848d88cc740b3189a3","title":"Extraction Manager - St. Vincent &amp; The Grenadines","hash":"63778669a5bbf1848d88cc740b3189a3","postingUrl":"https://ca.indeed.com/job/extraction-manager-st-vincent-the-grenadines-538a1f244d2c551d"},{"postedOn":"6 days ago","description":"<div><div><p><b>Customer Support Center Assistant Manager</b></p><p><b>Department:</b><b> </b>Customer Support Center</p><p><b>Reports to:</b><b> </b>Customer Support Center Manager</p><p><b>FLSA Status:</b><b> </b>Regular- Exempt</p><br /><p></p><p><b>Role Summary:</b><b></b></p><p>The Customer Support Center Assistant Manager is responsible for ensuring the proper and effective operation of a business. This role requires individuals to oversee the day-to-day work and operations of mid and entry level employees to ensure adherence to organization guidelines.</p><br /><p></p><p><b>Key Duties and Responsibilities</b></p><ul><li>Leading, managing, and directing a call center with 100+ employees</li><li>Develop objectives and measurables for the call center's day-to-day activities</li><li>Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)</li><li>Building and leading a strong group of team leads who are responsible for answering representative's questions, guiding them through difficult calls or issues, and handling difficult issues that cannot be fielded by representatives</li><li>Leading team meetings, asking questions to better understand the calls representatives are receiving, educate and coach the team regarding processes and practices, and explain expectations to employees</li><li>Assisting other management team members in identifying trends and establishing call center goals</li><li>Ensuring staff members are achieving desired service levels and taking corrective action, as needed</li><li>Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction</li><li>Upholding Trulieve's customer service standards</li><li>Taking on other tasks or projects to support employees, other managers, and call center operations</li></ul><br /><p></p><p><b>SKILLS AND QUALIFICATIONS</b></p><ul><li>4 years work experience desired, with a background in contact center management</li><li>Must be at least 21 years of age</li><li>Ability to lead and manage a large team</li><li>Ability to multitask and remain calm under pressure, especially during peak hours or intense situations</li><li>Exceptional interpersonal, customer service, problem-solving, verbal and written communications, and conflict resolution skills</li><li>Knowledge of management principles and familiarity with company products, services, and policies</li><li>Strong coaching and leadership skills, ability to motivate employees</li><li>Decisiveness and attention to detail</li><li>Proficiency with necessary technology, including computers, software applications, phone systems, etc.</li><li>Must possess the mental and physical capacities necessary to perform the job duties</li><li>Must be able to pass a level 1 and level 2 background check and drug screening</li></ul><br /><p></p><p></p><p><b>Trulieve is One Team</b>- From our budtenders to our board members and our cultivators to our CEO, Trulieve is one team dedicated to providing the highest level of cannabis products and customer service experience. We are committed to fostering a diverse, inclusive, and representative workplace, where everyone feels respected and where their work is valued.</p><p><b>Trulieve is Passionate</b>- Our patients and staff each have their own personal and emotional connection with cannabis. We share that passion in creating products and a personalized customer experience that is designed to help each individual find the best product for them. Our knowledgeable staff in our dispensaries and our call centers are always wiling to share their expertise and help customers understand what options are right for them.</p><p><b>Trulieve is a Trusted Leader</b>- Trulieve believes transparency fosters trust, which is why Trulieve has the most comprehensive lab testing in Florida and each Trulieve product has a third-party lab report that can be found in our searchable test results database.</p><p><b>Trulieve in Innovative</b>- Customer preferences are rapidly evolving, and we are constantly expanding our offering of quality cannabis products to meet your needs. Our focus on product quality along with exceptional service is what fuels us as well as looking to research and develop new offerings to bring relief you can rely on.</p><p><b>Trulieve is Committed</b>- We are committed- to our patients and customers, our employees, our investors, our communities- to everyone who makes Trulieve the company that it is. We believe it is our responsibility to not only serve each of our customer but also the communities that we are part of.</p><p>That’s why we have worked to establish meaningful partnerships that support organizations working to build communities and improve lives, invest in underserved communities, source local materials and labor wherever possible and be a good neighbor and partner everywhere that we operate.</p><br /><p></p><p><b>ADDITIONAL MINIMUM QUALIFICATIONS</b></p><p>Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient base that we respectively serve. To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients which may exhibit opportunities to assess the situation and apply meaningful service. In addition, must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve’s objective in serving our patient base with excellent customer service.</p><br /><p></p><p>WORK SCHEDULE:</p><p>45+ hours weekly with flexible hours depending on call center needs. Must be available to work occasional evenings, weekends and holidays.</p><br /><p></p><p><b>Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace</b></p></div><p></p></div>","company":{"companyType":"Public/Established","name":"Trulieve, INC","logoUrl":"/logos/trulieve-1d76a294c42e35e1fad949d6f74742d9.png"},"location":{"country":"United States","address":"Clearwater, FL 33763","city":"Clearwater","stateProvince":"FL"},"frontendLink":"/job-posting/trulieve-inc/customer-support-center-assistant-manager/077a8abcce6225d8faca20dad9f1a178","title":"Customer Support Center Assistant Manager","hash":"077a8abcce6225d8faca20dad9f1a178","postingUrl":"https://www.indeed.com/job/customer-support-center-assistant-manager-909b862119e66b84"}]