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Client Relations Specialist

DB Labs, dba Kaycha Labs Las Vegas, NV 89103 Full-time
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Company Overview:

DB Labs, LLC, dba Kaycha Labs, was the first cannabis testing lab to open in Nevada. DB Labs was the first ISO/IEC 17025:2005 accredited laboratory in Las Vegas and recently updated to the ISO/IEC 17025:2017 standard. DB Labs provides a safer product for consumers and helps ensure cultivators and producers against recalls and lawsuits by following a very stringent Quality Assurance/Quality Control (QA/QC) program and having over 50 years of combined laboratory technical experience. DB Labs is confident that we assure the scientific reliability of all laboratory data that comply with the policies and procedures/standards set forth by the ISO/IEC 17025:2017. This program is designed to monitor equipment, personnel, duties, methods, internal procedures and documentation to ensure that the compliance of the laboratory is met.

Job Purpose:

The Client Relations Specialist will be responsible for customer relations, accounting and operations support. This position will also interface with multiple departments and customers. This role will primarily focus on lab operations support.

Essential Duties & Responsibilities:

  • Answer phones and route calls to the appropriate party.
  • Greet incoming visits and escort to appropriate areas.
  • Receive, sort and distribute incoming mail.
  • Order office supplies and keep inventory of stock.
  • Deliver deposit checks to accounting.
  • Create and process customer invoices.
  • Process credit card payments in Blackstone.
  • Coordinate with clients on payment processing of sample orders.
  • Receive all incoming work from internal and external clients and process work orders through the company Laboratory Information Management System (LIMS).
  • Prepare and manage shipments with partner labs.
  • Special projects and errands as needed, including transportation of packages to local shipping companies.
  • Responsible for shipping and receiving of orders and supplies, which includes light lifting duty (packages up to 40 lbs)
  • Maintain compliance with health and safety guidelines for a lab environment.
  • Other duties and/or special projects as assigned.

Skills, Abilities and Competencies:

  • Excellent communication skills and ability to effectively work, problem solve, and communicate with multiple levels of the organization.
  • Ability to work in a dynamic, fast-paced deadline environment while successfully managing multiple tasks.
  • Proficiency in Microsoft Office suite, including Excel, PowerPoint, and Word.
  • Strong understanding of standard laboratory protocol.
  • Ability to maintain an incredibly high degree of attention to detail and accuracy.
  • Strong agility, engagement, and flexibility in an ever-changing environment.
  • Working knowledge of logging, organizing, and analyzing data.

Education & Experience:

  • High School diploma or equivalent required. Higher level degree preferred.
  • 1+ years of experience working within a lab environment.
  • 1+ years of experience in sample collection and logging within a lab environment.
  • Proficient knowledge of MS Office Suite (Excel, Word, PowerPoint)
  • Quickbooks experience a plus.
  • Organizes and handles multiple priorities simultaneously.
  • Completes work assignments within time and quality constraints
  • Exposure to the cannabis industry desired.

Other:

  • Must pass Level 2 background check.
  • Kaycha Labs offers a competitive and comprehensive benefits package including health, dental, vision and time off.
  • Kaycha Labs is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Disability insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift

Application Question(s):

  • What is your desired compensation?
  • What is the earliest date you can begin employment?
  • Best phone number/email to reach you at?

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 2 years (Required)
  • QuickBooks: 1 year (Preferred)
  • METRC: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

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This program is designed to monitor equipment, personnel, duties, methods, internal procedures and documentation to ensure that the compliance of the laboratory is met.</p><p><b>Job Purpose: </b></p><p>The Client Relations Specialist will be responsible for customer relations, accounting and operations support. This position will also interface with multiple departments and customers. This role will primarily focus on lab operations support.</p><p><b>Essential Duties &amp; Responsibilities: </b></p><ul><li>Answer phones and route calls to the appropriate party.</li></ul><ul><li>Greet incoming visits and escort to appropriate areas.</li></ul><ul><li>Receive, sort and distribute incoming mail.</li></ul><ul><li>Order office supplies and keep inventory of stock.</li></ul><ul><li>Deliver deposit checks to accounting.</li></ul><ul><li>Create and process customer invoices.</li></ul><ul><li>Process credit card payments in Blackstone.</li></ul><ul><li>Coordinate with clients on payment processing of sample orders.</li></ul><ul><li>Receive all incoming work from internal and external clients and process work orders through the company Laboratory Information Management System (LIMS).</li></ul><ul><li>Prepare and manage shipments with partner labs.</li></ul><ul><li>Special projects and errands as needed, including transportation of packages to local shipping companies.</li></ul><ul><li>Responsible for shipping and receiving of orders and supplies, which includes light lifting duty (packages up to 40 lbs)</li></ul><ul><li>Maintain compliance with health and safety guidelines for a lab environment.</li></ul><ul><li>Other duties and/or special projects as assigned.</li></ul><p><b>Skills, Abilities and Competencies: </b></p><ul><li>Excellent communication skills and ability to effectively work, problem solve, and communicate with multiple levels of the organization.</li></ul><ul><li>Ability to work in a dynamic, fast-paced deadline environment while successfully managing multiple tasks.</li></ul><ul><li>Proficiency in Microsoft Office suite, including Excel, PowerPoint, and Word.</li></ul><ul><li>Strong understanding of standard laboratory protocol.</li></ul><ul><li>Ability to maintain an incredibly high degree of attention to detail and accuracy.</li></ul><ul><li>Strong agility, engagement, and flexibility in an ever-changing environment.</li></ul><ul><li>Working knowledge of logging, organizing, and analyzing data.</li></ul><p><b>Education &amp; Experience: </b></p><ul><li>High School diploma or equivalent required. Higher level degree preferred.</li></ul><ul><li>1+ years of experience working within a lab environment.</li></ul><ul><li>1+ years of experience in sample collection and logging within a lab environment.</li></ul><ul><li>Proficient knowledge of MS Office Suite (Excel, Word, PowerPoint)</li></ul><ul><li>Quickbooks experience a plus.</li></ul><ul><li>Organizes and handles multiple priorities simultaneously.</li></ul><ul><li>Completes work assignments within time and quality constraints</li></ul><ul><li>Exposure to the cannabis industry desired.</li></ul><p><b>Other: </b></p><ul><li>Must pass Level 2 background check.</li></ul><ul><li>Kaycha Labs offers a competitive and comprehensive benefits package including health, dental, vision and time off.</li></ul><ul><li>Kaycha Labs is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or 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are an energized and engaged self-starter looking for an opportunity to excel and grow within an exciting company, we’d like to meet you. </b></p><ul><li><b>Cannabis experience is preferred by not required.</b></li><li><b>Must have a strong desire to grow professionally and personally</b></li><li><b>Make timely deliveries to patients as assigned</b></li></ul><p><b>Key Responsibilities: Key Attributes Necessary for Success: </b></p><ul><li><b>Evaluate customer needs</b></li></ul><ul><li><b>Technically proficient with CRM systems</b></li></ul><ul><li><b>Excellent interpersonal skills</b></li></ul><ul><li><b>Excellent verbal and written communications skills</b></li></ul><ul><li><b>Must always strive to exceed expectations</b></li></ul><ul><li><b>Positive, goal-oriented demeanor</b></li></ul><ul><li><b>A true team player willing to roll up your sleeves and do what needs to be done to succeed</b></li></ul><ul><li><b>Ability to work autonomously and take ownership</b></li></ul><ul><li><b>Able to create, maintain and build professional relationships and rapport</b></li></ul><p><b>Example of Duties (This list may not include all of the duties assigned): </b></p><ul><li><b>Process and deliver customer orders.</b></li><li><b>Verify identity, take cash payments, make an accurate change, capture signatures and other related customer information.</b></li><li><b>Ability to use simple arithmetic for cash handling </b></li><li><b>Provide exceptional customer service by phone, text and most importantly at the time of delivery.</b></li><li><b>Ensure customers' concerns and/or questions are solved and answered promptly and efficiently.</b></li><li><b>Communicate customer requests and/or problems to a manager when needed.</b></li><li><b>Obey all traffic laws and operate vehicles in a safe and efficient manner.</b></li><li><b>Driving safe and responsibly at ALL times</b></li><li><b>Making safe, secure and compliant deliveries to patient’s homes</b></li><li><b>Maintain a positive work environment conducive to trust, loyalty, and respect.</b></li><li><b>Maintain the strictest confidentiality in compliance with HIPAA guidelines to ensure the protection of both the individual and businesses assets.</b></li><li><b>Perform other related work as required.</b></li><li><b>Maintaining an excellent patient experience</b></li><li><b>Adhering to company policies and procedures</b></li></ul><p><b>your car MUST be in excellent working order, clean and reliable with no major dings or damage</b></p><p><b>Performance Requirements, Knowledge, Skills and Abilities: </b></p><ul><li><b>Ability to adhere to the highest customer service standards at all times.</b></li><li><b>Ability to communicate clearly, honestly and effectively with customers and staff.</b></li><li><b>Personal knowledge of various cannabis products, to help educate customers and any potential consumers.</b></li><li><b>Ability to perceive and meet the needs of customers and staff without direction.</b></li><li><b>Strong problem solving, customer service and interpersonal skills.</b></li><li><b>Must possess a high degree of personal ownership and accountability.</b></li><li><b>Demonstrate an exceptional level of organization, patience and flexibility.</b></li><li><b>Possess a valid driver's license and current valid insurance.</b></li></ul><p><b>Typical Physical Demands: </b></p><ul><li><b>Work may require prolonged driving, sitting, standing, some bending, stooping and stretching.</b></li><li><b>Requires hand-eye coordination and manual dexterity sufficient to operate a motor vehicle and basic office equipment.</b></li><li><b>Requires normal range of hearing.</b></li><li><b>Requires healthy vision (aided or unaided) sufficient for safe driving with the ability to see color and adjust focus.</b></li></ul><p><b>Typical Working Conditions: </b></p><ul><li><b>Work is performed in a retail location, warehouse, in a motor vehicle and in public or at the homes of delivery customers.</b></li></ul><p><b>Minimum Qualifications</b></p><ul><li><b>MUST be 21 or older to work in the cannabis industry with valid driver’s license.</b></li><li><b>MUST pass a Live Scan fingerprint background check (requirement of cannabis industry)</b></li></ul><p>*</p><p><b>Preferred Qualifications</b></p><ul><li><b>2 years of vocational and or accredited college courses recommended</b></li><li><b>Willing to work weekends</b></li><li><b>2+ years’ experience in logistics, sales, management and or operations recommended</b></li><li><b>Understanding of cannabis, medicine, sales, marketing, team-building...</b></li><li><b>Excellent customer service, communication, dependability.</b></li><li><b>Strong multi-tasking ability, problem-solving, creating efficient processes</b></li><li><b>Excellent organization and time-management skills</b></li><li><b>Passionate and enthusiastic about cannabis, sales, education, marketing and relationships</b></li><li><b>Strong interpersonal skills and customer service background preferred</b></li><li><b>Student mentality with a hunger for continual growth and challenges</b></li><li><b>Works well with others, is a team-player, cool under pressure and makes it happen</b></li></ul><ul><li><b>At least 6 months of related experience and/or training utilizing strong customer service skills; or equivalent combination of education and experience. Must have experience working in a fast-paced work environment. Must have strong attention to detail and exceptional customer service skills</b></li><li><b>Proficiency in Microsoft Office and Google Platforms, basic data entry. Metric experience a plus</b></li><li><b>Must be able to effectively communicate in English, both verbally and written</b></li></ul><p><b>Driver requirements: </b></p><p>· <b>Excellent Driving Record (Minimum No Moving Violations for Last 3 Years)</b></p><ul><li><b>Minimum 21 years of age</b></li></ul><p>·</p><p><b>Compensation &amp; Benefits: </b></p><p>· <b>Competitive wages</b></p><p>· <b>Workplace perks such as coffee, snacks, employee discounts from dispensary.</b></p><p><b>Please include your social media handles; LinkedIn, Instagram, Facebook, twitter.</b></p><p><b><i>All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.</i></b></p><p><b>Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.</b></p><p>Job Types: Full-time, Contract</p><p>Pay: $13.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Primetiming"},"location":{"country":"United States","address":"Sacramento, CA","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/primetiming/csr-customer-service-representative/1d99faf7ee279efb31f885ba0f467c47","title":"CSR - Customer Service Representative","category":"Retail","hash":"1d99faf7ee279efb31f885ba0f467c47","postingUrl":"https://www.indeed.com/job/csr-customer-service-representative-d4baf2868cf30c84"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>Enerhealth Botanicals is a growing health food and dietary supplement company founded in 2005. We manufacture and sell products that promote a holistic health approach including herbal supplements, hemp extracts and superfoods.</p><p>Enerhealth is seeking a Customer Service Representative to join our team!</p><p>Job Responsibilities:</p><p>· Professionally answer and respond promptly to incoming inquiries from customers.</p><p>· Familiarizing yourself with essential details of our products and services.</p><p>· Educate customers on products and assist with their purchasing decisions. This will include asking questions to help identify the customer’s needs.</p><p>· Place new orders accurately.</p><p>· Provide customer support in solving problems.</p><p>· Effective communication with other departments.</p><p>· Other duties as assigned.</p><p>Qualifications:</p><p>· Enjoys helping and interacting with other people; always friendly and courteous.</p><p>· Pleasant and upbeat professional, positive demeanor.</p><p>· Possesses critical thinking and issue resolving skills.</p><p>· Sales oriented.</p><p>· Flexible to changing duties with work demands.</p><p>· Ability to multi-task</p><p>· Detailed and organized.</p><p>Requirements:</p><p>· High School Diploma.</p><p>· Quick learner.</p><p>· Self-starter with a strong work ethic.</p><p>· Strong written and verbal communication skills.</p><p>· Ability to handle multiple priorities.</p><p>· Detail oriented, organized, and thorough.</p><p>· Working knowledge of Microsoft Office.</p><p>Hours are Monday through Friday 9am-5pm.</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $15.50 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li><li>Paid training</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>No nights</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Enerhealth Botanicals","logoUrl":"/logos/enerhealth-botanicals-d1ced252e50d71edc5a2c0483a965a71.png"},"location":{"country":"United States","address":"Longmont, CO 80504","city":"Longmont","stateProvince":"CO"},"frontendLink":"/job-posting/enerhealth-botanicals/customer-service-representative/384f3398e5b0dc8a0eb1fb1a4a557b20","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"384f3398e5b0dc8a0eb1fb1a4a557b20","postingUrl":"https://www.indeed.com/job/customer-service-representative-4a8486a7b21ebdec"},{"employmentType":"Part-time, Permanent","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>Doctor Love and Hemp City Prince George is currently hiring 1 energetic and enthusiastic employee to join our already fantastic team. The shifts will be Monday to Friday 10-2 with the possibility of increase in hours and call ins when an employee calls in sick.</p><p>We are looking for someone with excellent communication skills, cash handling experience and previous customer service/sales experience.</p><p>We need someone who will act professionally when discussing personal aspects of the customers lives with no judgement.</p><p>Must be 19+ to apply with 2 previous employer references and 1 personal</p><p>Part-time hours: 20 per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>On call</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />We are following all provincial mandates to keep the employees and customers safe in this time.</p><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Prince George, BC","city":"Prince George","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/b6585b03bef88997f344f53a1bf5ce30","title":"Customer Service Representative","category":"Retail","hash":"b6585b03bef88997f344f53a1bf5ce30","postingUrl":"https://ca.indeed.com/job/customer-service-representative-f67c22e7dfcca0b5"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"6 hours ago","description":"<div><p>ArmorTech Security is seeking qualified and licensed Security officers for a state legal dispensary located in Palm Springs, CA.</p><p>You must have a friendly/ professional demeanor, exquisite hygiene, and demonstrate the ability to work well either individually or within a team environment for hire.</p><p>90-day probation period prior to becoming an official member of our team.</p><p>Duties Include:</p><p>*Patrolling facility grounds while maintaining a heightened state of awareness; ensuring entry points (both foot and vehicle) are secured and free from any security risks.<br />*Maintain a clean and hygienic workspace.<br />*Assist clients, staff, and guests as needed.<br />*Provide traffic control as needed.<br />*Prepare electronic time card reports.<br />*Gather, Analyze, Interpret and Disseminate incoming intelligence from various sources.</p><p>To be considered, you must meet these minimum qualifications:</p><p>*Be at least 21 years of age or older.</p><p>*Physically Fit</p><p>*Be available for work between from the hours of 9a-10p.</p><p>*Have a valid guard license with the Bureau of Security and Investigations (BSIS.CA.GOV).</p><p>*Must be able to see, hear, speak, and write clearly in English in order to communicate effectively with employees and/or other customers. Bilingual is a plus.</p><p>*Must have your own vehicle or a means of transportation that will not negatively interfere with arriving at the site on-time. Vehicle must be in good condition.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $17.00 per hour</p><p>Benefits:</p><ul><li>Employee assistance program</li><li>Employee discount</li><li>Professional development assistance</li><li>Retirement plan</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Night shift</li><li>On call</li><li>Overtime</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 2 years (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"ArmorTech Security","logoUrl":"/logos/armortech-security-27298393cdbd4ad49fd423baeaa6d01a.jpeg"},"location":{"country":"United States","address":"Palm Springs, CA 92264","city":"Palm Springs","stateProvince":"CA"},"frontendLink":"/job-posting/armortech-security/unarmed-guest-services-officer-cannabis-facility-1700/ee8276a7db6aa7dc439f1f5300a2bb71","title":"Unarmed Guest Services Officer | Cannabis Facility $17.00","category":"Professional, Scientific, and Technical Services","hash":"ee8276a7db6aa7dc439f1f5300a2bb71","postingUrl":"https://www.indeed.com/job/unarmed-guest-services-officer-|-cannabis-facility-1700-04ac7c17008621a8"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p><i>Customer Service Representative (CSR) - Verdes Albuquerque, NM Retail Location</i></p><p><b>*A Cover Letter and Resume are </b><b>Required </b><b>to apply*</b></p><p><b>Job Summary: </b></p><p>A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They’re the front line of support and help to ensure that clients are satisfied and receive the knowledge and understanding of the products and services Verdes offers. Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.</p><p><b>Responsibilities/Essential Functions: </b></p><ul><li>Team player with strong communication and organizational skills</li><li>Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter</li><li>Identify and assess clients’ needs to make proper product recommendations</li><li>Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support</li><li>Stay up to date with product knowledge, NM Cannabis Patient Laws and medicinal information updates to pass the information to clients</li><li>Maintain proper inventory stock on the sales floor and backstock, as needed</li><li>Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts</li><li>Regular/reliable attendance is required</li><li>Keeping best interest of the company and co-workers in forefront of mind</li><li>Other duties as assigned</li></ul><p><b>Required Skills and Qualifications: </b></p><ul><li>Experience in cash handling and inventory management</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be dependable, reliable, and motivated</li></ul><p><b>Preferred Qualifications: </b></p><ul><li>Experience in handling cash with attention to detail and accuracy</li><li>Experience in inventory management and controls</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Exceptional internal and external customer service and employee relations skills</li><li>Must be dependable, reliable and motivated</li><li>Organization, time management, data entry and math skills</li></ul><p><b>General Housekeeping: </b></p><ul><li>Sweep, clean and maintain facility, including breakroom and bathroom</li><li>Clean windows and front door glass</li><li>Maintain a clean sales floor by dusting and sanitizing the work areas</li></ul><p><b>Computer </b><b>Preferred Qualifications: </b></p><ul><li>Leaf Logix for sales transactions, patient records/lookup information, returns/exchanges</li><li>Internet to access sharepoint.com to make daily menus, bigcommerce.com to access online orders</li><li>Other websites to lookup information about cannabis or the NMMCP program.</li></ul><p><b>Physical and Emotional Requirements: </b></p><ul><li>Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row</li><li>Must be able to lift at least 50 lbs.</li><li>Ability to work in a confined area</li><li>Must be able to bend/stoop/climb/reach</li><li>Must be able to present complex information to groups of people</li><li>Must be able to be physically present in the dispensary locations and administrative office</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be able to tolerate a reasonable amount of work stress</li></ul><p><b>Compensation/Hours: </b></p><p>Compensation -DOE; 40 hours/wk., Required Mon – Sat, some Sundays and Holidays, 8:00am to 8:00pm</p><p><i>It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.</i></p><p><i>This document does not create an employment contract, implied or otherwise, other than an ‘at will’ relationship.</i></p><p>Job Type: Full-time</p><p>Pay: From $15.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Public/Established","name":"Verdes Foundation"},"location":{"country":"United States","address":"Albuquerque, NM 87109","city":"Albuquerque","stateProvince":"NM"},"frontendLink":"/job-posting/verdes-foundation/customer-service-representative/5d4fe33b21b70b94522771463b5e9cd3","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"5d4fe33b21b70b94522771463b5e9cd3","postingUrl":"https://www.indeed.com/job/customer-service-representative-9a96bc576a65d6d1"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"6 hours ago","description":"<div><p><b>Title: Customer Service Representative -Cannabis Delivery Dispatcher</b></p><p><b>Overview: </b></p><p><b>Primetiming is a licensed medical and recreational cannabis delivery service in Sacramento.</b></p><p><b>We are currently seeking professional and aspiring employees to join the family. we strive to consistently deliver an above and beyond customer experience through our more than exceptional customer service practices, combined with state-of-the-art applications and procedures.</b></p><p><b>If you are an energized and engaged self-starter looking for an opportunity to excel and grow within an exciting company, we’d like to meet you.</b></p><ul><li><b>Cannabis experience is required.</b></li><li><b>Must have a strong desire to grow professionally and personally</b></li><li><b>Make timely order taking and order assignment to drivers.</b></li></ul><p><b>Key Responsibilities: Key Attributes Necessary for Success: </b></p><ul><li><b>Evaluate customer needs</b></li></ul><ul><li><b>Technically proficient with CRM systems</b></li></ul><ul><li><b>Excellent interpersonal skills</b></li></ul><ul><li><b>Excellent verbal and written communications skills</b></li></ul><ul><li><b>Must always strive to exceed expectations</b></li></ul><ul><li><b>Positive, goal-oriented demeanor</b></li></ul><ul><li><b>A true team player willing to roll up your sleeves and do what needs to be done to succeed</b></li></ul><ul><li><b>Ability to work autonomously and take ownership</b></li></ul><ul><li><b>Able to create, maintain and build professional relationships and rapport</b></li></ul><p><b>Example of Duties (This list may not include all of the duties assigned): </b></p><ul><li><b>Process customer orders.</b></li><li><b>Verify identity, make an accurate order and or make accurate order change, capture customer information into point of sale and other related customer information.</b></li><li><b>Ability to use simple arithmetic </b></li><li><b>Provide exceptional customer service by phone, text and computer</b></li><li><b>Ensure customers' concerns and/or questions are solved and answered promptly and efficiently.</b></li><li><b>Communicate customer requests and/or problems to a manager when needed.</b></li><li><b>Maintain the strictest confidentiality in compliance with HIPAA guidelines to ensure the protection of both the individual and businesses assets.</b></li><li><b>Perform other related work as required.</b></li><li><b>Maintaining an excellent patient experience</b></li><li><b>Adhering to company policies and procedures</b></li></ul><p><b>Performance Requirements, Knowledge, Skills and Abilities: </b></p><ul><li><b>Ability to adhere to the highest customer service standards at all times.</b></li><li><b>Ability to communicate clearly, honestly and effectively with customers and staff.</b></li><li><b>Personal knowledge of various cannabis products, to help educate customers and any potential consumers.</b></li><li><b>Ability to perceive and meet the needs of customers and staff without direction.</b></li><li><b>Strong problem solving, customer service and interpersonal skills.</b></li><li><b>Must possess a high degree of personal ownership and accountability.</b></li><li><b>Demonstrate an exceptional level of organization, patience and flexibility.</b></li></ul><p><b>Typical Physical Demands: </b></p><ul><li><b>Work may require prolonged sitting, standing, some bending, stooping and stretching.</b></li><li><b>Requires hand-eye coordination and manual dexterity sufficient to operate a motor vehicle and basic office equipment.</b></li><li><b>Requires normal range of hearing.</b></li></ul><p><b>Typical Working Conditions: </b></p><ul><li><b>Work is performed in a retail location, warehouse. climate controlled.</b></li></ul><p><b>Minimum Qualifications</b></p><ul><li><b>MUST be 21 or older to work in the cannabis industry with valid driver’s license.</b></li><li><b>MUST pass a Live Scan fingerprint background check (requirement of cannabis industry)</b></li><li><b>MUST have a clean background.</b></li></ul><p><b>Preferred Qualifications</b></p><ul><li><b>2 years of vocational and or accredited college courses recommended</b></li><li><b>Willing to work weekends</b></li><li><b>2+ years’ experience in logistics, sales, management and or operations recommended</b></li><li><b>Understanding of cannabis, medicine, sales, marketing, team-building...</b></li><li><b>Excellent customer service, communication, dependability.</b></li><li><b>Strong multi-tasking ability, problem-solving, creating efficient processes</b></li><li><b>Excellent organization and time-management skills</b></li><li><b>Passionate and enthusiastic about cannabis, sales, education, marketing and relationships</b></li><li><b>Strong interpersonal skills and customer service background preferred</b></li><li><b>Student mentality with a hunger for continual growth and challenges</b></li><li><b>Works well with others, is a team-player, cool under pressure and makes it happen</b></li></ul><ul><li><b>At least 6 months of related experience and/or training utilizing strong customer service skills; or equivalent combination of education and experience. Must have experience working in a fast-paced work environment. Must have strong attention to detail and exceptional customer service skills</b></li><li><b>Proficiency in Microsoft Office and Google Platforms, basic data entry. Metric experience a plus</b></li><li><b>Must be able to effectively communicate in English, both verbally and written</b></li></ul><p><b>Driver requirements: </b></p><ul><li><b>Minimum 21 years of age</b></li></ul><p><b>Compensation &amp; Benefits: </b></p><p>· <b>Competitive wages</b></p><p>· <b>Workplace perks such as coffee, snacks, employee discounts from dispensary.</b></p><p><b>Please include your social media handles; LinkedIn, Instagram, Facebook, twitter.</b></p><p><b><i>All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.</i></b></p><p><b>Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.</b></p><p>Job Type: Part-time</p><p>Pay: $12.25 - $15.00 per hour</p><p>Job Types: Full-time, Part-time, Contract</p><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>Dispatching: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Primetiming"},"location":{"country":"United States","address":"Sacramento, CA 95811","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/primetiming/dispatcher-customer-service/99414ff88713ad7b4f16976777ca9e6c","title":"Dispatcher/Customer Service","category":"Retail","hash":"99414ff88713ad7b4f16976777ca9e6c","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-9c470cfa4c6f98bf"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"6 hours ago","description":"<div><p>Are you interested in joining the Cannabis Industry? Are you looking for a positive work environment to hone your skills and develop long-lasting relationships that will serve you for a lifetime? If you are 21 years or older and eligible for an OLCC permit, then Bridge City Collective might be the career you love.</p><p>Our dispensary prides itself on a team-focused environment dedicated to supporting each other and our community through action and policy. We are seeking customer service-oriented individuals to join our team of well-trained Cannabis professionals at our southeast location. Applicants should demonstrate a fundamental understanding of Cannabis and a desire to learn. As your knowledge within our company grows, additional positions will become available to you within the company allowing for future growth.</p><p>Prerequisite:</p><ul><li>Must be 21 years or older to apply.</li><li>Must have a valid OLCC permit or proof of pending.</li><li>Must have reliable and consistent transportation</li><li>Must be able to pass a full background check.</li><li>Open availability is preferred.</li><li>Must have cash handling experience.</li><li>Must have customer service experience</li><li>Must be willing to provide two professional references</li></ul><p>Benefits:</p><p>Bridge City offers a starting rate of $16/hr-$18/hr in addition to tips made on shift. Pay and incentives increase as employees demonstrate knowledge and responsibility within the company. These incentives include vacation and sick pay, discounts, as well as hazard pay when applicable.</p><p>As a member of our team, you will receive an invaluable Cannabis education. You will learn to navigate the Metrc tracking system, money management, medicinal cannabis theory, in-depth strain knowledge, inventory logging, and vendor relations. These skills will transcend the budroom and allow you to grow your talents.</p><p>Additionally, Bridge City offers its employees the opportunity to grow within the company as we expand into other markets across the United States.</p><p>Our team-oriented focus and desire to support one another have provided us with one of the lowest turnover rates in the industry. Don't miss this opportunity to join our team.<br />Apply by sending the following information through Indeed or our Website.</p><ul><li>Cover letter</li><li>Resume</li><li>Two professional references</li><li>A copy of your OLCC permit or proof of pending.</li></ul><p>Head your email with; <b>_Your Name: Seeking Budtender Position (Insert Favorite Cannabis</b>_<br />_ <b>Strain or Product here)._</b></p><p>Job Types: Full-time, Part-time</p><p>Pay: $16.00 - $18.00 per hour</p><p>Job Types: Full-time, Part-time</p><p>Pay: $16.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Night shift</li><li>On call</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>COVID-19 considerations:<br />Masks are required and PPE is available to all employees.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Cannabis Dispensary","logoUrl":"/logos/marijuana-dispensary-e979df028d711491bdbeac23386f110d.jpeg"},"location":{"country":"United States","address":"Portland, OR 97217","city":"Portland","stateProvince":"OR"},"frontendLink":"/job-posting/cannabis-dispensary/cannabis-customer-service/9e428443e6110493ad8c2d1c9e4f7fb0","title":"Cannabis customer service","category":"Media & Communications","hash":"9e428443e6110493ad8c2d1c9e4f7fb0","postingUrl":"https://www.indeed.com/job/cannabis-customer-service-c2707eeeda6b5b10"},{"function":["Engineering"],"postedOn":"2 days ago","description":"<div><div>Senior Software Engineer (PHP/Laravel) - Laboratory Services<div>If you are a Senior Software Engineer with 3+ years of (PHP/Laravel/Vue.js) experience, please read on!<br /><br />Headquartered near the Ruskin area of Sun City Center, Florida, we are an independent, clinical-grade Laboratory providing analysis for the Cannabis &amp; Hemp industry. We offer a vast range of comprehensive services for all types of products! Our nationwide courier services and in-house methodology sets us apart in our industry!<br /><br />This person will work on-site and build RESTful web services and web components using PHP, Laravel, MySQL, Vue.js or React.js. We pride ourselves on consistency, reliability and accuracy! If you are in the local area and looking for a long-term career with a company that has been servicing the Hemp &amp; Cannabis industry for over 10 years, apply TODAY!</div><h4><b>Top Reasons to Work with Us</b></h4><ul><li>Industry leader</li><li>Clinical grade lab</li></ul><h4><b>What You Will Be Doing</b></h4><ul><li>Design and build RESTful web services and web components</li><li>Back-end services and API development</li><li>Internal and externally-facing web applications</li></ul><h4><b>What You Need for this Position</b></h4><div>At least 3(+) Years of Vue.js OR React.js, PHP AND Laravel:<br /><br /><ul><li>RESTful Web Services</li><li>Vue.js</li><li>Laravel</li><li>JavaScript</li><li>PHP</li><li>Web Development</li><li>MySQL</li><li>REACT</li><li>API</li></ul></div><div>So, if you are a Senior Software Engineer with 3+ years of experience in (PHP/Laravel), please apply today!</div><ul><li></li></ul><p>Applicants must be authorized to work in the U.S.</p><br /><b>CyberCoders, Inc is proud to be an Equal Opportunity Employer</b><br /><br />All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.<br /><br /><b>Your Right to Work</b> – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.</div></div>","company":{"companyType":"Public/Established","name":"CyberCoders","logoUrl":"/logos/cybercoders-bcf19600648303106c3c736a80c8d408.jpeg"},"location":{"country":"United States","address":"Sun City Center, FL 33573","city":"Sun City Center","stateProvince":"FL"},"frontendLink":"/job-posting/cybercoders/senior-software-engineer-php-laravel-laboratory-services/f1db9a3337e1dbc43fa1e2a7dcc92793","title":"Senior Software Engineer (PHP/Laravel) - Laboratory Services","category":"Professional, Scientific, and Technical Services","hash":"f1db9a3337e1dbc43fa1e2a7dcc92793","postingUrl":"https://www.indeed.com/job/senior-software-engineer-phplaravel-laboratory-services-93425f65fde64507"},{"salaries":[{"salaryStart":"$120k","salaryEnd":"$180k","currency":"US","source":"Salary.com","position":"Data Analytics And Insights Manager","type":"per year","url":"https://www.salary.com/research/salary/alternate/data-analytics-and-insights-manager-salary/new-york-ny"},{"salaryStart":"$38k","salaryEnd":"$160k","currency":"US","source":"ZipRecruiter","position":"Customer Insights Manager","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Insights-Manager-Salary--in-New-York"},{"salaryStart":"$85k","salaryEnd":"$160k","currency":"US","source":"Glassdoor","position":"Consumer Insights Manager","type":"per year","url":"https://www.glassdoor.com/Salaries/new-york-city-consumer-insights-manager-salary-SRCH_IL.0,13_IM615_KO14,39.htm"}],"employmentType":"Full-time","function":["Data & Analytics"],"postedOn":"3 days ago","description":"<div><p>LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we’re defining the way thousands of cannabis brands, distributors and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $4.4 billion in wholesale cannabis orders annually.</p><p>Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000’s ‘Top 5000 Fastest-Growing Private Companies’, one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!</p><p>Role</p><p>We are looking for a Sr. Manager of Analytics and Insights to join our team in New York City reporting to the VP of Data &amp; Analytics.</p><p>You are a naturally curious person with inclination and skills for conducting evidence based inquiries. You are able to apply a consultative approach and break complex questions down using data. You enjoy mentoring and managing analysts. Reviewing analytical output and packaging it for a business audience comes naturally to you. You enjoy collaborating with business and product owners on projects to supply business insights and support decision making. You are unafraid to present data that contradicts anecdotal evidence. You understand the importance of providing timely and actionable insights.</p><p><b>Responsibilities</b></p><p>• Conduct root cause analysis for business questions and deliver findings through structured story-telling</p><p>• Work cross functionally with stakeholders to Identify business priorities and scope analytics projects</p><p>• Mentor analysts to deliver business insights and data stories</p><p>• Manage growth and career development of analysts on the team</p><p>• Conduct experiments to draw inferences and measure impact of platform features</p><p>• Ideate and define the right metrics to measure platform performance</p><p>• Proactively set and communicate project roadmaps and deliver timely insights</p><p>• Build a strong partnership with Data Engineering and BI teams to automate key analysis work</p><p>• Become an expert in methodology and rationale used to calculate key metrics and KPIs of the company</p><p><b>Qualifications</b></p><p>• Rich experience delivering insights based on which business and product actions were taken</p><p>• Minimum 5 years of experience in a business or product analytics role as analytics lead</p><p>• 2+ years of experience managing analysts</p><p>• Expert level skills SQL skills</p><p>• Proficient using R or Python for data analysis; experience using packages for statistical analysis on key projects</p><p>• Experience using dbt is a strong plus</p><p>• Strong GitHub habits and focus on building reproducible analysis</p><p>• Expertise designing and conducting analysis using statistical tests and drawing inferences</p><p>• Bachelor’s Degree or formal training in application of statistical techniques</p><p>• Proficient writing presentations with Google Slides</p><p><b>Benefits:</b></p><p>• Flexible PTO to give our employees a little extra R&amp;R when they need it</p><p>• Competitive compensation and 401k</p><p>• Comprehensive health coverage (medical, dental, vision)</p><p>• Company sponsored Annual Citibike Membership for NYC employees</p><p>• Commuter Benefits through a Flexible Spending Account</p><p>• A robust stock option plan to give our employees a direct stake in LeafLink’s success</p><p>LeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here</p></div>","company":{"companyType":"Private/Established","name":"LeafLink","logoUrl":"/logos/leaflink-580183521ffe570c90670c4a1767fdb6.png"},"location":{"country":"United States","address":"New York, NY, USA","stateProvince":"NY"},"frontendLink":"/job-posting/leaflink/senior-manager-analytics-and-insights/8ffcd6b63d87ba462b39882d58dda364","title":"Senior Manager Analytics and Insights","category":"Information Technology & Services","hash":"8ffcd6b63d87ba462b39882d58dda364","postingUrl":"https://www.ventureloop.com/ventureloop/job/1890904/leaflink/senior-manager-analytics-and-insights","salary":"$120k - $180k"},{"employmentType":"","function":["Accounting"],"postedOn":"6 hours ago","description":"<div><p>As the 64th largest accounting firm in the nation, Grassi is a leading provider of advisory, tax and accounting services to businesses and individuals. Grassi advisors specialize in providing industry-specific business consulting, audit, tax, and technology services to key market sectors, including construction, architecture and engineering, not-for-profit, healthcare, manufacturing and distribution, financial services, real estate, cannabis and more. With offices in New York, Jericho, Ronkonkoma and White Plains, NY; Park Ridge, NJ; Palm Beach, FL; and Needham, MA, the firm has the depth of knowledge and experience to work effectively alongside clients across the Northeast and throughout the United States, as well as internationally through its membership in Moore Global.</p><p>We are currently expanding our audit practice to meet the growing needs of our company, so we are looking for experienced audit professionals with financial service industry (i.e. broker dealer, hedge funds, funds of funds, private equity funds) experience to provide high quality, professional day-to-day execution of audit engagements and projects. Our audit professionals utilize a client-focused approach to all our engagements and work closely with a diverse clientele.</p><p>The Senior Auditor will work closely with staff on all phases of project and engagement management for multiple clients. They will be primarily responsible for planning and executing day-to-day audit activities for all client engagements which include meeting time constraints and client deadlines and thorough knowledge of first level of review of basic audit work reports produced by junior staff.</p><p><b>Responsibilities: </b></p><ul><li>Examine financial and accounting records, other documents and tangible items</li><li>Test some of the organizations internal controls</li><li>Run client engagements from start to finish, which includes preparing financial statements.</li><li>Investigate internal differences between accounting and trade entry systems and administer pricing the fund of portfolios.</li><li>Preform qualitative and quantitative analysis and evaluation of hedge funds.</li><li>Research long and short securities closing prices for year end.</li><li>Generate trial balance, balance sheet, income statements for various funds on a monthly basis.</li><li>Determine the extent of test-checking required.</li><li>Prepare and index working papers.</li><li>Prepares routing correspondence to client for approval and signature of Partner.</li><li>Draft reports</li></ul><p><b>Requirements: </b></p><ul><li>3-5 years of progressive audit experience; previous experience in public accounting required.</li><li>Audit experience in private entities in the broker dealers, hedge fund, fund-of-funds and private equity industries.</li><li>Strong audit skills with proficiency in US GAAP, US GAAS and PCAOB standards.</li><li>Bachelor's degree in Accounting required;</li><li>CPA preferred or one almost completed</li><li>Ability to work in a team environment, supervise staff and lead projects.</li><li>Proficient with a computer software packages and platforms including Microsoft Office Suite, Tax software, ProSystems and CCH.</li><li>Ability to work additional hours as needed.</li><li>Strong communication skills, both verbal and written.</li></ul><p><b>Job Type: </b> Full-time<br /><b>Experience: </b></p><ul><li>Relevant: 3 years (Preferred)</li></ul><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Established","name":"GRASSI","logoUrl":"/logos/grassi-9dbdb434f6a27eeb0bf7caa8c33b8cc2.jpeg"},"location":{"country":"United States","address":"New York, NY","stateProvince":"NY"},"frontendLink":"/job-posting/grassi/audit-senior-financial-services/b2d9164e039c08b5dd3607515e7d6862","title":"Audit Senior- Financial Services","category":"Professional, Scientific, and Technical Services","hash":"b2d9164e039c08b5dd3607515e7d6862","postingUrl":"https://www.indeed.com/job/audit-senior-financial-services-dfa37b95239d7eed"},{"employmentType":"Full-time","function":["Accounting","Finance"],"postedOn":"7 hours ago","description":"<div><p>As the 64th largest accounting firm in the nation, Grassi is a leading provider of advisory, tax and accounting services to businesses and individuals. Grassi advisors specialize in providing industry-specific business consulting, audit, tax, and technology services to key market sectors, including construction, architecture and engineering, not-for-profit, healthcare, manufacturing and distribution, financial services, real estate, cannabis and more. With offices in New York, Jericho, Ronkonkoma and White Plains, NY; Park Ridge, NJ; Palm Beach, FL; and Needham, MA, the firm has the depth of knowledge and experience to work effectively alongside clients across the Northeast and throughout the United States, as well as internationally through its membership in Moore Global.</p><p>We are currently expanding our tax practice to meet the growing needs of our company, so we are looking for <i>experienced </i>tax professionals who have technical tax knowledge and a commitment to excellence. Our tax professionals utilize a client-focused approach to all our engagements and work closely with a diverse clientele.</p><p>The Senior Tax Associate will work closely with staff on all phases of project and engagement management for multiple clients. They will be primarily responsible for preparing and reviewing complex returns in Mutual funds, Hedge Funds and Private Equity.</p><ul><li>Run client engagements from start to finish, which includes planning, executing, directing, and completing tax projects and managing to budget.</li><li>Supervise, train, and mentor associates and interns on tax projects and assess performance of staff for engagement reviews; perform in-charge role as needed.</li><li>Experience with tax allocations, tax treatment of derivatives, wash sales, transaction testing</li><li>Review tax returns done by staff and make recommendations on return preparation regarding accuracy and tax savings opportunities; gain increasing responsibility in review process.</li><li>Prepare tax returns for more complex individual, trust, partnership, corporate, and foreign tax clients.</li><li>Research and consult on various tax matters; utilize tax-related software to prepare and process returns and research tax matters.</li><li>Respond to inquiries from the IRS and other tax authorities.</li><li>Prosystem Engagement and CCH Axcess a plus</li></ul><p>.</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Established","name":"GRASSI","logoUrl":"/logos/grassi-9dbdb434f6a27eeb0bf7caa8c33b8cc2.jpeg"},"location":{"country":"United States","address":"New York, NY","stateProvince":"NY"},"frontendLink":"/job-posting/grassi/tax-senior-financial-services/cbe482a1c64bf64cbd8a64e8a6120d6e","title":"Tax Senior- Financial Services","category":"Professional, Scientific, and Technical Services","hash":"cbe482a1c64bf64cbd8a64e8a6120d6e","postingUrl":"https://www.indeed.com/job/tax-senior-financial-services-9201cbe69320b94b"},{"function":["Data & Analytics"],"postedOn":"7 hours ago","description":"<div><div><h1>Job Title: Data Analyst</h1><p><br /></p><h2>Company Background:</h2><p>Since 2013 MCR Labs has been your partner in cannabis science. Our team is made up of researchers, chemists, and pharmaceutical scientists, but we’re also enthusiasts, cannasseurs, and members of the cannabis community. We support the community by providing anyone interested in or passionate about cannabis with access to analytical product testing as well as information to help guide their cultivation, consumption, or enjoyment of marijuana, hemp, and cannabis-derived products.</p><p></p><p><br />As the first independent cannabis testing laboratory to be certified by the state of Massachusetts, we are proud to offer analytical testing and R&amp;D services to MMJ and adult-use cannabis providers, patients, doctors, caregivers, or anyone crafting their own cannabis products. Our methods are ISO-17025 accredited, and we employ proven analytical practices developed in the pharmaceutical industry.</p><p><br /></p><p>MCR Labs is always looking for quality candidates to join our team of scientists and administrative personnel. The cannabis industry is one of the fastest growing jobs sectors in the nation, which allows us to consistently hire talented individuals who will develop and grow within our industry!</p><p></p><h2><br />Summary:</h2><p>Data analyst works to ensure all data being generated by the laboratory is accurate and of the highest quality. This position is <b>remote</b> but will work with our newest lab in Gardiner, Maine.</p><p><br /></p><h2>Duties and Responsibilities:</h2><ul><li>Analyzing data generated by the laboratory personnel and analytical instruments.</li><li>Quality control checking of all data generated by the laboratory.</li><li>Being able to spot outliers and investigate anomalous instances of data.</li><li>Issues statements of conformity or opinions or interpretations when necessary</li><li>Work with the laboratory and quality assurance to ensure client complaints or issues are resolved in a timely and professional manner.</li><li>Interpret analytical data including chromatograms.</li><li>Input data to database such as LIMS and METRC.</li><li>Generating and sending reports to various clients.</li><li>Review and validate data processed by other data analysts</li></ul><h2><b></b></h2><h2>Qualifications:</h2><ul><li>Exceptional analytical, organization, problem solving and time management skills.</li><li>Must be trained on all policies related to data analysis and reporting.</li><li>Detail-oriented</li><li>Strong ability to multi-task</li><li>Ability to handle and analyze large datasets</li><li>Proficient in MS Office</li><li>Good communication skills</li><li>Ability to identify procedural inadequacies or errors and communicate with the department to resolve the issue Requirements</li><li>Ability to work flexible hours</li><li>Minimum of BA/BS, with an emphasis on STEM fields with 1 year of experience or 5 years of experience in analytical data processing.</li><li>Fully understand the navigation of LIMS to assist other departments, including but not limited to Client Service, Scientific Operations, and Laboratory Operations</li><li>Great familiarity with client specific trends to raise questions on outliers in their samples</li><li>Must be at least 21 years of age</li><li>Must be able to pass background check.</li><li>Advance data analytical skills with Excel</li><li>Able to work in with a team and independently</li></ul><p></p><p><i><br />MCR Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, age, disability, sexual orientation, gender identity, sex, national origin, protected veteran status, or any other basis protected by federal, state, or local law.</i></p><p></p><p>VQQ84RMGM8</p></div></div>","company":{"companyType":"Private/Growth","name":"MCR Labs","logoUrl":"/logos/mcr-labs-aed09bd7c5f16aa5e7ebc524f087c747.jpeg"},"location":{"address":"Remote"},"frontendLink":"/job-posting/mcr-labs/data-analyst/da6cd7ddd81689f4431d440e4b22bbd9","title":"Data Analyst","category":"Medical & Healthcare","hash":"da6cd7ddd81689f4431d440e4b22bbd9","postingUrl":"https://www.indeed.com/job/data-analyst-ee095da3744fa33f"},{"salaries":[{"salaryStart":"$90k","salaryEnd":"$160k","currency":"US","source":"ZipRecruiter","position":"Remote Data Engineer","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Remote-Data-Engineer-Salary-in-Irvine,CA"}],"employmentType":"Full-time","function":["Engineering","Data & Analytics"],"postedOn":"8 days ago","description":"<div><p>Overview:Weedmaps’ mission is to power a transparent and inclusive global cannabis economy. Through our industry-leading marketplace, we connect the cannabis market’s highest value and intent consumers with the best dispensaries and brands in the world and provide cannabis retailers with the suite of operational tools they need to efficiently run their businesses.Weedmaps is looking for a Data Engineer to help architect, design, build and maintain our data platform. You'll be joining our Data Engineering team where you'll play a key role in driving engineering excellence in support of our business goals.The impact you'll make: Develop and maintain ETL data pipelines, integrating a wide range of data sources to support business applications and internal analytics needs. Create repeatable solution patterns and standards for relevant data management capabilities to ensure data consistency and accuracy, while maintaining SLA requirements.Perform technology and product assessments to drive required infrastructure needs to meet scalability, availability, security and concurrency needs.Cross team collaboration with Product, Analytics and Engineering teams, participate in all phases of SDLC - product requirement gathering, design, development and support. What you've accomplished: 3+ years of Data/Software EngineeringStrong knowledge of data warehousing and data modeling concepts.Experience building data integration pipelines, familiarity with ETL, ELT, Change Data Capture (CDC), Streaming and other data processing patterns.Experience with Airflow or similar workflow management solutions.Coding proficiency in at least one modern programming language, Python preferred.Experience with AWS, good understanding of data services offered and ability to recommend cost effective solutions in and out of the boxStrong knowledge of various relational and non-relational database systems, proficiency at least with one (Postgres, ElasticSearch, Redshift, MongoDB, etc), experience with structured and semi structured data.Experience with streams and event driven patterns is a plus.Excellent documentation and communication skills. Bonus Points: Snowflake Data Warehouse experienceStreamSets or experience with other major ETL tools Our Benefits: 100% paid employee monthly Medical, Dental and Vision premiums AND 80% paid dependent monthly premiums HMO (California residents only) and PPO option offered through United Healthcare Company-paid $50,000 in Basic Life/AD&amp;D (Accidental Death and Dismemberment) coverage401(k) Retirement Plan: 100% match on the first 1%. 50% match from 2-6% of employee contributions3 weeks PTO (accrued) and 5 sick days (immediate)Supplemental, voluntary benefits Kindbody (family planning/fertility) including up to $10,000 towards cash-pay servicesGoodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year Flexible Spending Accounts (Medical, Dependent, Transit and Parking)Voluntary Life InsuranceCritical IllnessAccident InsuranceShort- and long-term disabilityPet Insurance Paid parental leaveDuring current work-from-home: Reimbursements for home office setup and monthly WiFi Our Culture: 11 company-paid holidaysCatered lunch and snacks provided when working in the office Snack boxes sent straight to your door when you work-from-home Casual work environment, read no fancy clothes required, but you are free to dress to the nines!Monthly virtual happy hoursQuarterly all-hands meetings</p></div>","company":{"website":"weedmaps.com","companyType":"Private/Established","name":"Weedmaps","logoUrl":"/logos/weedmaps-91e1d872260508afeaf6f1955f0ae1bf.jpeg"},"location":{"country":"United States","address":"Irvine, CA, USA","city":"Irvine","stateProvince":"CA"},"frontendLink":"/job-posting/weedmaps/data-engineer-remote/fd5e5dcdd9fc1c53aa5d60073ab3d920","title":"Data Engineer (Remote)","category":"Information Technology & Services","hash":"fd5e5dcdd9fc1c53aa5d60073ab3d920","postingUrl":"https://b-jobz.com/us/web/jobposting/10d311e45239","salary":"$90k - $160k"},{"employmentType":"Full-time","function":["Security"],"postedOn":"5 days ago","description":"<div><p><b>Job Description</b></p><p><b>Summary</b></p><p>The S&amp;H Agent is responsible for the safety and security of the facility, people and assets on their shift assignment. To monitor for suspicious activity and create an environment of compliance while being customer oriented and friendly. To coordinate, per procedures, all needs in the event of an emergency.</p><p>About The Source+</p><p>The Source+, a cannabis leader in Nevada, has four dispensary and two cultivation locations throughout the state plus operations in Massachusetts.</p><p>The Source+ was named one of “The 10 Best Marijuana Dispensaries in Las Vegas” in 2018 by High Times, “Best Dispensary” in 2018 by Desert Companion's annual “Best of the City” awards, and was the only dispensary featured in Maxim's “15 Must-Hit Spots for the Ultimate Guys Weekend in Las Vegas.”</p><p><b>Responsibilities:</b></p><p>• ● Monitor the facilities and its surrounding for any suspicious activity. Taking note of descriptions of suspicious persons or vehicles and/or involve law enforcement if necessary.</p><p>• ● Monitor immediate area of the exterior of the facility for loitering and address the activity appropriately.</p><p>• ● Ensure that all persons at the facility have the appropriate and required ID credentials mandated by law and of the policies of the facility.</p><p>• ● Assist any customers with entering or exiting the facility if requested or needed.</p><p>• ● Monitor product and cash deliveries as they occur.</p><p>• ● Partner with other staff team members on their concerns of any suspicious behaviors or other risk concerns.</p><p>• ● Monitor the area you are assigned, for any theft concerns.</p><p>• ● Monitor for and assist with any person who may become agitated with any staff member or other customer. Attempt to verbally calm the situation to the best of your ability. As a last resort contact law enforcement.</p><p>• ● When needed or requested walk staff members or customers to their vehicles for safety concerns.</p><p>• ● Maintain accountability on all access and authorization lists on respective shifts.</p><p>• ● Maintain a professional liaison with all appropriate law enforcement and emergency response agencies when necessary.</p><p>• ● Communicate all concerns and issues to other need to know staff members.</p><p>• ● Accountable for all activities related to providing a safe working environment while on shift.</p><p>• ● Creates an awareness that provides an environment of honesty and accountability for team members.</p><p>Supervisory Responsibility</p><p>• None</p><p><b>Work Environment</b></p><p>• Retail Dispensary Store</p><p><b>Physical Demands</b></p><p>• Must be able to lift as much as 50 pounds occasionally</p><p>• Must be able to carry, bend, stand, file documents, lift, and push/pull as needed</p><p><b>Position Type/Expected Hours of Work</b></p><p>• Must be able to work a flexible schedule, including nights and weekends</p><p><b>Travel</b></p><p>• None</p><p>Required Qualifications</p><p>• High School Diploma or equivalent</p><p>• 1-2 years as an individual contributor in a retail environment.</p><p>• Must be over the age of 21</p><p>• Possess (or be able to obtain) and maintain an active agent card</p><p>• Ability to complete and maintain ongoing education and professional development as needed</p><p>• Commitment to adhere to all State and local medical and recreational cannabis regulations, statutes, laws, and guidance</p><p>• Commitment to adhere to the SOP's of the Company</p><p>• Ability to handle high stress situations and busy atmosphere</p><p>• Superior customer service skills and phone etiquette</p><p>• Ability to maintain a positive attitude that promotes team work and problem solving</p><p>• Must have training and experience working with electronic monitoring systems.</p><p>• Qualified candidates should have a valid driver's license and no criminal record.</p><p>• Good communication skills, both oral and written, are essential for the position of Lead Security so subordinates know how to do their jobs and what to be on the lookout for.</p><p>• Must have a good working knowledge of management practices and principles so he/she can efficiently perform in the role.</p><p>• The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.</p><p><b>Preferred Qualifications</b></p><p>• Cannabis industry experience (retail preferred)</p><p>• Experience as an asset protection, loss prevention, law enforcement, military or security team member</p><p>• Knowledge and understanding of asset protection, loss prevention or security standards and principles</p><p><b>Other Duties</b></p><p>• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p>Work Authorization/Security Clearance</p><p>• There is no visa or H1-B sponsorship. Candidates must successfully complete a criminal record screening or FBI Fingerprints requirements.</p><p>• Successful completion of a thorough personal reference check and background check from the Nevada Division of Public and Behavioral Health. Note that any applicant with a violent felony or drug-related offense (Conclusion of sentence, probation, and/or incarceration within the past 10 years) is not eligible to become a dispensary agent.</p><p>AAP/EEO Statement</p><p>The Source+ is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status</p></div>","company":{"companyType":"Private/Established","name":"The Source+ Holding","logoUrl":"/logos/the-source-dispensaries-a2079cb1d80160b44d532d2ea2cf163b.png"},"location":{"country":"United States","address":"Reno, NV, USA","city":"Reno","stateProvince":"NV"},"frontendLink":"/job-posting/the-source-holding/security-and-hospitality-agent/c0841f08fb8eedddba2f4c3a0a6330d4","title":"Security and Hospitality Agent","category":"Retail","hash":"c0841f08fb8eedddba2f4c3a0a6330d4","postingUrl":"https://www.ziprecruiter.com/c/The-Source+-Holding/Job/Security-and-Hospitality-Agent/-in-Reno,NV?jid=0bf911b0996b4616"},{"function":["Customer Service"],"postedOn":"1 day ago","description":"<div><div><p><b>Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana and Arkansas – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.</b></p><div><div><div><h2><b>Job Summary</b></h2></div><div><p>Maintains fuel center and kiosk, and monitors gas levels and deliveries. Completes customer transactions accurately and properly maintains the cash drawer. Ensures pumps and fuel area remain clean for a safe and sanitary environment.</p></div></div><div><div><h2><b>Essential Duties and Responsibilities</b></h2></div><div><ul><li>Ensures correct checkout totals for customers by properly keying and scanning items. Maintains accurate money count in register at all times.</li><li>Ensures fuel center and customer safety by monitoring, reporting, and taking action regarding suspicious activities, illegal devices, emergencies, fires and fuel spills. Inspects fuel pumps, ensures proper seals are in place, and maintains hazard free conditions.</li><li>Answers telephone and transfers calls to appropriate store personnel.</li><li>Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, AML, lottery etc.</li><li>Identifies need for parking lot maintenance; communicates with management any incidents, actions, or concerns occurring on store premises.</li><li>Maintains proper inventory levels by generating end-of-shift or day reports, monitoring product levels, and restocking or informing store management of necessary reordering.</li><li>Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with concerns regarding gas pumps and selecting desired products.</li><li>Maintains safe and sanitary working and shopping environment by adhering to Company safety procedures. Cleans around gas pumps and in/around kiosk, empties trash cans, and spot cleans spills and breakages.</li><li>Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco and cannabis-based products.</li><li>Takes precaution when handling objects to avoid damage to products, property, etc.</li></ul></div></div><div><div><h2><b>Knowledge, Skills and Abilities</b></h2></div><div><ul><li>Ability to count and calculate for the purpose of cash handling and sales transactions.</li><li>Ability to effectively communicate (in written and verbal form) with customers and partners.</li><li>Ability to work flexible schedules including nights, weekends, and holidays.</li></ul></div></div><p></p><div><div><h2><b><br />Education, Experience, and Qualifications</b></h2></div><div><ul><li>Minimum of 16 years of age required.</li><li>TABC/LACT certification required where applicable.</li><li>Fuel Operator C training required.</li><li>Typically involves on-the-job training.</li></ul><p><br /></p></div></div><div><div><h2><b>Physical Demands</b></h2></div><div><ul><li>Continuously required to use close vision, distance vision, depth perception or the ability to focus.</li><li>Frequently required to sit for long periods of time.</li><li>Frequently required to talk and hear.</li><li>Frequently required to use hands for reaching, touching or handling.</li><li>Occasionally required to manipulate objects by hand and use fine finger movements.</li><li>Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.</li><li>Occasionally required to bend, kneel or squat.</li><li>Occasionally required to stand or walk.</li><li>Attendance at work is required.</li></ul></div></div><div><div><h2><b>Work Context and Environment</b></h2></div><div><ul><li>Work is generally performed in a fuel center.</li><li>Frequently exposed to outside temperatures and weather.</li><li>Occasionally exposed to wet, slippery or damp conditions.</li><li>Occasionally exposed to cleaning agents.</li><li>Occasionally exposed to industrial odors, fumes and dust.</li><li>Quiet to moderate noise level.</li></ul></div></div></div><p></p><p><b><br />Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.</b></p></div></div>","company":{"companyType":"Private/Established","name":"Brookshire Grocery Company","logoUrl":"/logos/brookshire-grocery-company-e2168eff83bb67176c35e69e2535becb.jpeg"},"location":{"country":"United States","address":"Greenville, TX 75402","city":"Greenville","stateProvince":"TX"},"frontendLink":"/job-posting/brookshire-grocery-company/fuel-center-cashier/03a1ea5f450f74cf55313cffe405c23d","title":"Fuel Center Cashier","category":"Retail","hash":"03a1ea5f450f74cf55313cffe405c23d","postingUrl":"https://www.indeed.com/job/fuel-center-cashier-06b93f5096382830"},{"salaries":[{"salaryStart":"$22k","salaryEnd":"$110k","currency":"US","source":"ZipRecruiter","position":"Hotel Security Director","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Hotel-Security-Director-Salary-in-Las-Vegas,NV"}],"employmentType":"Full-time","function":["Security"],"postedOn":"6 days ago","description":"<div><p><b>Job Description</b></p><p><b>Summary</b></p><p>The S&amp;H Agent is responsible for the safety and security of the facility, people and assets on their shift assignment. To monitor for suspicious activity and create an environment of compliance while being customer oriented and friendly. To coordinate, per procedures, all needs in the event of an emergency.</p><p>About The Source+</p><p>The Source+, a cannabis leader in Nevada, has four dispensary and two cultivation locations throughout the state plus operations in Massachusetts.</p><p>The Source+ was named one of “The 10 Best Marijuana Dispensaries in Las Vegas” in 2018 by High Times, “Best Dispensary” in 2018 by Desert Companion's annual “Best of the City” awards, and was the only dispensary featured in Maxim's “15 Must-Hit Spots for the Ultimate Guys Weekend in Las Vegas.”</p><p><b>Responsibilities:</b></p><p>• ● Monitor the facilities and its surrounding for any suspicious activity. Taking note of descriptions of suspicious persons or vehicles and/or involve law enforcement if necessary.</p><p>• ● Monitor immediate area of the exterior of the facility for loitering and address the activity appropriately.</p><p>• ● Ensure that all persons at the facility have the appropriate and required ID credentials mandated by law and of the policies of the facility.</p><p>• ● Assist any customers with entering or exiting the facility if requested or needed.</p><p>• ● Monitor product and cash deliveries as they occur.</p><p>• ● Partner with other staff team members on their concerns of any suspicious behaviors or other risk concerns.</p><p>• ● Monitor the area you are assigned, for any theft concerns.</p><p>• ● Monitor for and assist with any person who may become agitated with any staff member or other customer. Attempt to verbally calm the situation to the best of your ability. As a last resort contact law enforcement.</p><p>• ● When needed or requested walk staff members or customers to their vehicles for safety concerns.</p><p>• ● Maintain accountability on all access and authorization lists on respective shifts.</p><p>• ● Maintain a professional liaison with all appropriate law enforcement and emergency response agencies when necessary.</p><p>• ● Communicate all concerns and issues to other need to know staff members.</p><p>• ● Accountable for all activities related to providing a safe working environment while on shift.</p><p>• ● Creates an awareness that provides an environment of honesty and accountability for team members.</p><p>Supervisory Responsibility</p><p>• None</p><p><b>Work Environment</b></p><p>• Retail Dispensary Store</p><p><b>Physical Demands</b></p><p>• Must be able to lift as much as 50 pounds occasionally</p><p>• Must be able to carry, bend, stand, file documents, lift, and push/pull as needed</p><p><b>Position Type/Expected Hours of Work</b></p><p>• Must be able to work a flexible schedule, including nights and weekends</p><p><b>Travel</b></p><p>• None</p><p>Required Qualifications</p><p>• High School Diploma or equivalent</p><p>• 1-2 years as an individual contributor in a retail environment.</p><p>• Must be over the age of 21</p><p>• Possess (or be able to obtain) and maintain an active agent card</p><p>• Ability to complete and maintain ongoing education and professional development as needed</p><p>• Commitment to adhere to all State and local medical and recreational cannabis regulations, statutes, laws, and guidance</p><p>• Commitment to adhere to the SOP's of the Company</p><p>• Ability to handle high stress situations and busy atmosphere</p><p>• Superior customer service skills and phone etiquette</p><p>• Ability to maintain a positive attitude that promotes team work and problem solving</p><p>• Must have training and experience working with electronic monitoring systems.</p><p>• Qualified candidates should have a valid driver's license and no criminal record.</p><p>• Good communication skills, both oral and written, are essential for the position of Lead Security so subordinates know how to do their jobs and what to be on the lookout for.</p><p>• Must have a good working knowledge of management practices and principles so he/she can efficiently perform in the role.</p><p>• The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.</p><p><b>Preferred Qualifications</b></p><p>• Cannabis industry experience (retail preferred)</p><p>• Experience as an asset protection, loss prevention, law enforcement, military or security team member</p><p>• Knowledge and understanding of asset protection, loss prevention or security standards and principles</p><p><b>Other Duties</b></p><p>• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p>Work Authorization/Security Clearance</p><p>• There is no visa or H1-B sponsorship. Candidates must successfully complete a criminal record screening or FBI Fingerprints requirements.</p><p>• Successful completion of a thorough personal reference check and background check from the Nevada Division of Public and Behavioral Health. Note that any applicant with a violent felony or drug-related offense (Conclusion of sentence, probation, and/or incarceration within the past 10 years) is not eligible to become a dispensary agent.</p><p>AAP/EEO Statement</p><p>The Source+ is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status</p></div>","company":{"companyType":"Private/Established","name":"The Source+ Holding","logoUrl":"/logos/the-source-dispensaries-a2079cb1d80160b44d532d2ea2cf163b.png"},"location":{"country":"United States","address":"Las Vegas, NV, USA","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/the-source-holding/security-and-hospitality-agent/4eabb659aca62438ff5215ae44d4f2ca","title":"Security and Hospitality Agent","category":"Retail","hash":"4eabb659aca62438ff5215ae44d4f2ca","postingUrl":"https://www.ziprecruiter.com/c/The-Source+-Holding/Job/Security-and-Hospitality-Agent/-in-Las-Vegas,NV?jid=31ebf5ab11f30ead","salary":"$22k - $110k"},{"employmentType":"Part-time, Temporary","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>The Organization</p><p>At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province. The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores. We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.</p><p>The Job</p><p>The Customer Service Agents for the Customer Care Centre (CCC), Cannabis Operations, are responsible for providing superior customer experiences. The Agents will be working with our customers by responding to their issues, concerns and requests for service. Agents will coordinate with our internal teams and customers, resolving customer issues within a timely manner via email, phone, etc. while bringing a positive attitude and being a great team player. The Agents are friendly, detail-oriented, passionate, professional and technology savvy team members who have the ability to create the finest experiences for our internal and external customers. Please review the attached job description for a complete list of duties, qualifications, and competencies. To be considered for this opportunity, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.</p><p>Enhanced security screening is required.</p><p>Please note: Auxiliary Customer Service Agents are expected to be available for daily recall. Auxiliary positions are on-call, which means that hours of work are not guaranteed and will be subject to availability. Auxiliary Customer Service Agents are pre-scheduled as much as possible, and are on-call up to 35 hours a week. Auxiliary employees can restrict availability upon approval from the Manager, Customer Care Centre. Please clearly indicate your daily availability in your application.</p><p>How To Apply</p><p>Apply online via Indeed. For complete details about this opportunity, including accountabilities, please refer to the details below. For specific position related enquiries, please contact Cisco Pacheco by phone, at <span><a href=\"tel:+1-604-420-8600\">604-420-8600</a></span>.</p><p>Qualifications</p><p>Education and Experience:</p><ul><li>Minimum of two years recent*, related experience in a customer service capacity servicing internal and external clients/customers and successful completion of a certificate/diploma.</li></ul><ul><li>Preferred qualifications include:</li></ul><p>Experience working in a call centre environment.</p><p>Cannabis knowledge, demonstrated through experience in the cannabis industry or courses from an accredited post-secondary institution</p><p>* Recent is defined as occurring within the last five years.</p><p>To be considered for this position, applicants must clearly indicate that they have the following:</p><ul><li>Must be minimum 19 years of age.</li></ul><ul><li>May be required to work a variety of shift patterns; available to work a rotating roster, including evenings and weekends.</li></ul><p>Knowledge of:</p><ul><li>Working knowledge of CRM systems.</li></ul><ul><li>A high level of proficiency in Microsoft Word, Outlook and Microsoft Excel (utilization of formatting and formula functions, skills pertaining to linking documents and sheets and provide recommendations to automate manual processes).</li></ul><ul><li>Working knowledge of Cannabis and educated in consumer trends and current industry.</li></ul><ul><li>Efficient and internet savvy applications encouraged.</li></ul><p>Skills &amp; Abilities</p><ul><li>Demonstrated strong skills in time management, organization and communication.</li></ul><ul><li>Excellent verbal and written communication skills.</li></ul><ul><li>Ability to establish good working relationships both internally and externally in a team environment.</li></ul><ul><li>Proven ability demonstrating strong attention to detail, the ability to work independently, work under pressure to meet deadlines, an aptitude for multitasking and strong follow up skills</li><li>Demonstrated ability to apply and interpret policies/practices.</li></ul><ul><li>Ability to resolve day to day client concerns while meeting or exceeding expectations and maintaining a high level of customer service.</li></ul><ul><li>Able to thrive is a fast paced environment where change is a constant.</li></ul><p>Job Types: Part-time, Temporary</p><p>Salary: $23.50-$26.50 per hour</p><p>Part-time hours: 35 per week</p><p>Job Types: Part-time, Temporary</p><p>Salary: $23.50-$26.50 per hour</p><p>Part-time hours: 35 per week</p><p>Job Type: Part-time</p><p>Salary: $23.50-$26.50 per hour</p><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Night shift</li><li>On call</li><li>Overtime</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>Temporarily due to COVID-19</li></ul></div>","company":{"companyType":"Government","name":"BC Liquor Distribution Branch","logoUrl":"/logos/bc-liquor-stores-0b0a7e4c37734c591e05c3a8aca37857.jpeg"},"location":{"country":"Canada","address":"Burnaby, BC","city":"Burnaby","stateProvince":"BC"},"frontendLink":"/job-posting/bc-liquor-distribution-branch/call-centre-auxiliary-customer-service-agent-cannabis-operations/ea5f557d86a4c84dc7066a575b58850a","title":"Call Centre Auxiliary Customer Service Agent, Cannabis Operations","category":"Government","hash":"ea5f557d86a4c84dc7066a575b58850a","postingUrl":"https://ca.indeed.com/job/call-centre-auxiliary-customer-service-agent-cannabis-operations-521bc4b82695a134"},{"employmentType":"Full-time &amp; Part-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>Looking to add a full time and part time retail associate to the team that is great in sales for our Liquor &amp; Smoke Shop.</p><p>Only apply if you are over the age of 21 and have general experience in this field. <b>MUST BE 21+ TO APPLY.</b></p><p>Requirements:</p><ul><li>Great customer service &amp; people skills a must</li></ul><ul><li>High energy, positive attitude &amp; demeanor</li></ul><ul><li>Punctual and reliable</li></ul><ul><li>1 year retail and POS experience preferred</li></ul><ul><li>CBD, Vape &amp; Accessories, Tobacco &amp; Accessories and Cannabis Accessories knowledge is a plus</li></ul><p>Job Duties:</p><ul><li>Customer service; Greeting customers</li></ul><ul><li>Responding to questions</li></ul><ul><li>Improving engagement with merchandise and providing outstanding customer service</li></ul><ul><li>General cleaning and upkeep of the store</li></ul><ul><li>Operating cash registers, managing financial transactions, and balancing drawers.</li></ul><ul><li>Achieving established goals.</li></ul><p>***Only send your resume if you're a team player with a good attitude and have worked at your last job for at least 1 year.</p><p>Please send a resume or list of work experience, any other applicable experience/knowledge, availability and two - three business references. We must be able to verify all references by calling the direct line to the business.</p><p>looking for someone to advance to management.</p><p>Job Types: Full-time &amp; Part-time</p><p>Pay: $12.00 - $14.00 per hour</p><p>Schedule:</p><ul><li>8 Hour Shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekends</li></ul><p>Job Type: Full-time</p><p>Pay: $12.00 - $14.00 per hour</p><p>Job Types: Full-time, Part-time</p><p>Pay: $12.00 - $14.00 per hour</p><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"around the corner liquor and smoke"},"location":{"country":"United States","address":"Sparks, NV 89434","city":"Sparks","stateProvince":"NV"},"frontendLink":"/job-posting/around-the-corner-liquor-and-smoke/cashier-customer-service/1f4096bbbfbf7eb9435448bf9d6e0215","title":"Cashier/Customer Service","category":"Retail","hash":"1f4096bbbfbf7eb9435448bf9d6e0215","postingUrl":"https://www.indeed.com/job/cashiercustomer-service-54c5112c686ace88"},{"salaries":[{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/la"},{"salaryStart":"$21k","salaryEnd":"$48k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary--in-Louisiana"},{"salaryStart":"$23k","salaryEnd":"$42k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/baton-rouge-customer-service-representative-salary-SRCH_IL.0,11_IM72_KO12,43.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p><b>ABOUT METRC</b></p><p>Metrc is a high-growth technology company helping cannabis regulators govern their industry's supply chain. We provide the system and tags that track products from seed to sale – and everything in between: harvest, manufacture, testing, and transportation. We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support. Our goal is to make the legal cannabis industry safer and more transparent for everyone.</p><p><b>ABOUT THE POSITION</b></p><p>Metrc is hiring Customer Support Specialists to work from 12:00pm - 8:00pm or 1:00pm to 9:00pm (CST) (Monday - Friday) in a fully remote (Work from Home) customer service role. The Support Specialist is responsible for supporting our customers using web-based software, dealing with their unique growing, selling and production styles; as well as explaining to clients how to utilize our software. As our customers' first point of contact, Support Specialists are the friendly voice of Metrc, providing world class customer service, troubleshooting, and light technical support.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><p>• Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails</p><p>• Obtains and verifies user information</p><p>• First point of contact, works closely with clients to determine needs, research issues, and provide necessary information</p><p>• Assists and provides resolution by clarifying issues; researching and exploring answers and solutions; implementing solutions; escalates if necessary</p><p>• Provides a clear history of all issues by documenting each call using good grammatical sentences</p><p>• Continually updates job knowledge by studying guides, manuals, and published procedures; participating in educational opportunities</p><p>• Ensures clear understanding of guides, manuals and published procedures. Guidance and support provided when necessary</p><p>• Participates in communication between fellow support specialists, supervisors, and management</p><p>• Keeps equipment operational by following established procedures and reporting malfunctions</p><p>• Displays dedication and commitment of company visions and goals</p><p>• Enjoys engaging with customers, team members, and being part of a growing organization</p><p><b>QUALIFICATIONS</b></p><p>• One (1) to two (2) years of customer service/support expertise and/or proven technical ability in some capacity (either via phone, virtual, chat, or in-person)</p><p>• Flexibility to work dependent upon business needs to include occasional Saturdays and/or Sundays</p><p>• Excellent customer service skills with a passion for service; \"Client Focused\"</p><p>• Creative, flexible, and innovative team player</p><p>• Commitment to excellence and high standards</p><p>• Discipline to work remotely, while following a set schedule</p><p>• Willingness to work within a constantly changing work environment with flexibility and enthusiasm</p><p>• Excellent written communication skills with demonstrated ability to write clearly and informatively</p><p>• Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive</p><p>• Proficient on Microsoft Word, PowerPoint, and Excel (or equivalent programs)</p><p>• Ability to manage multiple applications running simultaneously</p><p>• Must have high-speed, land line Internet service (50 megabits download and 1 megabit upload) from a reliable provider</p><p>• Successful completion of a pre-employment assessment</p><p>• Successful completion of initial training</p><p>• Proficient keyboarding/typing skills- Minimum 35 wpm</p><p>• All candidates must be based and work in the US</p><p><b>PHYSICAL DEMANDS AND WORK ENVIRONMENT</b></p><p>• In home position</p><p>• Frequently required to sit</p><p>• Frequently required to talk or hear</p><p>• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard</p><p><b>METRC OFFERS THE FOLLOWING BENEFITS</b></p><p>• Diverse, inclusive &amp; welcoming culture</p><p>• Employer Paid- Health Insurance (Employee Only)</p><p>• Employer contribution into a Health Savings Account (HSA)</p><p>• Employer Paid - Dental Insurance (Employee Only)</p><p>• Employer Paid- Basic Life Group Insurance and AD&amp;D</p><p>• Employer Paid- Employee Assistance Program (EAP)</p><p>• Employer Paid- Short Term Disability</p><p>• Employer Paid- Long Term Disability</p><p>• Vision insurance</p><p>• Supplemental Insurance: Hospital Indemnity, Accident and Critical Illness</p><p>• Voluntary Life Insurance</p><p>• 401k (up to 6% match)</p><p>• Paid Time Off (PTO)</p><p>• Up to 9 Paid Holidays</p><p>• Company provides all equipment needed</p><p>• Internet subsidy for those working from home ($50 per month)</p><p>• Customer Support Specialist positions start at $15/hour</p><p>Shifts Available (12pm - 8pm or 1pm - 9pm CST) Monday through Friday (Occasional Saturday and/or Sunday)</p><p>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>Metrc LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.</p><p>https://recruiting.paylocity.com/recruiting/jobs/Details/588853/Metrc-LLC/Customer-Support-Specialist</p><p>PI148698657</p><p>Location/Region: Lakeland, LA (70752</p></div>","company":{"website":"metrc.com","companyType":"Private/Established","name":"Metrc LLC","logoUrl":"/logos/metrc-llc-1049d7e3207fba4a762528a20da8673c.png"},"location":{"country":"United States","address":"Lakeland, LA, USA","city":"Lakeland","stateProvince":"LA"},"frontendLink":"/job-posting/metrc-llc/customer-service-representative/f9a1d9727fae13d183da28174697101c","title":"Customer Service Representative","category":"Information Technology & Services","hash":"f9a1d9727fae13d183da28174697101c","postingUrl":"https://jobs.thejobnetwork.com/Job/501753123?SourceID=2","salary":"$26k - $42k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>at Green Roads</p><p>Headquarters Office (Remote)</p><p>We are looking for Rockstar Customer Service Representatives!</p><p>The Customer Service Team is currently working a hybrid schedule - 3 days in office, 2 days remote. We will eventually transition to 5 days back in the office.</p><p>Shift M-F 9am - 6pm (1 hour unpaid lunch)</p><p>Above average pay!</p><p>Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.</p><p><b>The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:</b></p><p>Meeting the needs of internal and external customers with efficiency, team spirit and courtesy</p><p>Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.</p><p>Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available</p><p>Demonstrating a thorough understanding and effective performance of customer service policies and procedures</p><p>Processing a high volume of customer orders and change notices in an accurate and timely manner</p><p>Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties</p><p>Answering all incoming phone calls and routes the call accordingly</p><p>All other duties as assigned</p><p><b>Minimum Qualifications</b></p><p>High school diploma or equivalent; Bachelor’s Degree a plus</p><p>3-5+ years’ experience with heavy data entry in customer service maintaining dedicated clients</p><p>Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook</p><p>Experience with ERP or CRM</p><p>Experience with help desk software (ZenDesk or other similar applications)</p><p>Organized and time management skills</p><p>High attention to quality of work</p><p>High workload volume experience</p><p>Impeccable follow up skills</p><p>Excellent verbal and written communication skills</p></div>","company":{"companyType":"Private/Established","name":"Green Roads","logoUrl":"/logos/green-roads-eadfd3ae1f2bf87e65e0892706bd122b.jpeg"},"location":{"country":"United States","address":"Deerfield Beach, FL, USA","city":"Deerfield Beach","stateProvince":"FL"},"frontendLink":"/job-posting/green-roads/customer-service-representative-cannabis-industry-deerfield/ddcd48d7771cfb28d80d32faa52b68a5","title":"Customer Service Representative - Cannabis Industry-Deerfield...","category":"Medical & Healthcare","hash":"ddcd48d7771cfb28d80d32faa52b68a5","postingUrl":"https://www.recruit.net/job/customer-service-representative-jobs/3F67334954F3DCD7"},{"softSkills":["Analytical","Communication","Organization"],"benefits":null,"employmentType":"Full-time","values":["Accountability","Autonomy","Hard work"],"description":"<p><span style=\"color: rgba(0, 0, 0, 0.9);\">Velvet is a privately-owned company with a brokerage/agency model, representing Licensed Producers in the Cannabis industry in Canada. We represent our Licensed Producers at all levels of selling and marketing to government buyers and private retailers. We are looking for industry leaders to join us as we work to build the best cannabis agency in the industry.</span></p><p><br></p><p><span style=\"color: rgba(0, 0, 0, 0.9);\">As a Portfolio Brand Manager, you will report directly to the Vice President of Brand Portfolio and will act as the primary point of contact with the suppliers. We are looking for a person who loves challenges, is well educated when it comes to the cannabis industry and thrives in an entrepreneurial environment.</span></p><p><span style=\"color: rgba(0, 0, 0, 0.9);\"> </span></p><p><span style=\"color: rgba(0, 0, 0, 0.9);\">Responsibilities</span></p><p><br></p><ul><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Manage a portfolio of partner brands. Act as the key contact in Canada for these partners while building harmonious, value-based, business relationships with them.</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Develop and implement annual business plans in collaboration with the sales team to achieve expected sales and revenue targets.</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Define Key SKUs and priorities with the LPs</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Build annual forecast in collaboration with commercial sales director and LPs</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Develop sales and trade marketing activities to support sales</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Continuously review results versus annual plan, implementing corrective measures where necessary. Report back on progress monthly and quarterly to LPs.</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Compile and organize information from the suppliers for tenders.</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Overview the execution of sales & marketing tools as defined in the marketing plan</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Build presentation to guide the sales team</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Assist with the organization of different events (training, industry events, etc…)</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Analyse category data, gather competitive intelligence, and identify key consumer and marketing trends to make recommendations that will foster partner growth.</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Assist the Vice President and the Sales director with building presentations (product launch plan, retailers’ meetings, category review etc.)</span></li></ul><p><span style=\"color: rgba(0, 0, 0, 0.9);\"> </span></p><p><span style=\"color: rgba(0, 0, 0, 0.9);\">Education and experiences </span></p><p><span style=\"color: rgba(0, 0, 0, 0.9);\"> </span></p><ul><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Bachelor''s degree in business administration, marketing specialization or equivalent.</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Five (5) years of experience in marketing or trade marketing.</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Experience in cannabis or the alcoholic beverage industry an asset.</span></li></ul><p><span style=\"color: rgba(0, 0, 0, 0.9);\"> </span></p><p><span style=\"color: rgba(0, 0, 0, 0.9);\">Qualifications </span></p><p><br></p><ul><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Strong interpersonal skills</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Customer oriented</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Highly organized and attention to details</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Strong communication skills</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Ability to build strong presentations</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Ability to work under pressure</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Creative and innovative</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Autonomous and sense of initiative</span></li></ul><p><br></p><p><span style=\"color: rgba(0, 0, 0, 0.9);\">Technical skills</span></p><p><br></p><ul><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Bilingual (English and French), both written and oral.</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Excellent knowledge of Microsoft Office Suite, particularly Excel and Power Point</span></li><li><span style=\"color: rgba(0, 0, 0, 0.9);\">Knowledge and passion for cannabis is an asset</span></li></ul><p><br></p>","title":"Portfolio Brand Manager","salaries":null,"ccApplicationTypeInput":"[email protected]","function":["Data & Analytics","Professional Services","Project Management"],"postedOn":"1 day ago","company":{"website":"https://velvetmanagement.com/","companyType":"Startup","name":"Velvet Management Inc.","_id":"6015a011-1b96-4a6f-a16a-8879a9c03401","logoUrl":"/logos/velvet-management-inc-f5259d01208bc48be8dadb3ebc84649c.jpeg"},"location":{"country":"Canada","address":"Montreal, Quebec, Canada","city":"Montreal","stateProvince":"Quebec"},"frontendLink":"/job-posting/velvet-management-inc/portfolio-brand-manager/921489e51e8fa015f186336915076c87","category":["Retail"],"hardSkills":{"Sales":["Account Management","Microsoft Office"],"Business Development":["Business Intelligence"]},"hash":"921489e51e8fa015f186336915076c87","ccApplicationType":"email"},{"salaries":[{"salaryStart":"$21k","salaryEnd":"$48k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Tampa,FL"},{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/tampa-fl"},{"salaryStart":"$10","salaryEnd":"$19","currency":"US","source":"PayScale","position":"Customer Service Representative (CSR)","type":"per hour","url":"https://www.payscale.com/research/US/Job=Customer_Service_Representative_(CSR)/Hourly_Rate/6ed40706/Tampa-FL"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>Pharma</p><p>Centra d/b/a CannabisBPO of Americus, GA is looking to hire a full-time Remote Customer Service Representative to communicate effectively with legal cannabis retail managers and customers. This work-from-home contact center position enjoys Daily</p><p>Pay, flexible schedules, and a work-from-home environment. Full-time employees also have access to group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance. If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry!</p><p><b>ABOUT PHARMACENTRA LLC</b></p><p>Founded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions.</p><p>We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.</p><p>Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles.</p><p>A DAY IN THE LIFE OF A FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVE</p><p>As a Remote Customer Service Representative, you are on the front lines of what we do for the legal cannabis community. You work with various people on behalf of our clients as customer service representatives within the cannabis industries. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for.</p><p>You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients.</p><p>You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients!</p><p><b>QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVE</b></p><p>• High school diploma or equivalent</p><p>• One year of customer service or call center experience</p><p>• Knowledge of the legal cannabis industry</p><p>• Ability to work in a quiet and private work-from-home environment where high-speed internet is maintained</p><p>• Computer skills with a working knowledge of Microsoft Windows / Office</p><p>• Ability to pass a background check</p><p>• Excellent customer service skills</p><p><b>• Applicants Living in following States Will Not Be Considered:</b></p><p>Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Iowa, Maine, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, South Dakota, Utah, Washington, nor District of Columbia.</p><p>Bilingual skills in Spanish are preferred. Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position!</p><p>FULL-TIME CONTACT CENTER WORK SCHEDULE</p><p>Because most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions. Full-time employees can expect to work 38-40 hours per week. At least one weekend day is required. This is a work-from-home call center position.</p><p><b>NO</b></p><p>W ACCEPTING APPLICATIONS FROM: AL, FL, GA, IN, KS, KY, LA, MI, NM, NC, ND, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY</p><p>READY TO JOIN OUR TEAM?</p><p>We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you</p></div>","company":{"companyType":"Private/Established","name":"CannabisBPO","logoUrl":"/logos/cannabisbpo-0533fc00a84defc3d74630f1d80984bc.jpeg"},"location":{"country":"United States","address":"Tampa, FL, USA","city":"Tampa","stateProvince":"FL"},"frontendLink":"/job-posting/cannabisbpo/customer-service/68a78bccac73178e35e45bfa03e596f3","title":"Customer Service","category":"Media & Communications","hash":"68a78bccac73178e35e45bfa03e596f3","postingUrl":"https://www.learn4good.com/jobs/online_remote/customer_service/657312674/e/","salary":"$21k - $48k"},{"salaries":[{"salaryStart":"$22k","salaryEnd":"$110k","currency":"US","source":"ZipRecruiter","position":"Hotel Security Director","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Hotel-Security-Director-Salary-in-Las-Vegas,NV"}],"employmentType":"Full-time","function":["Security"],"postedOn":"7 days ago","description":"<div><p><b>Summary</b></p><p>The S&amp;H Agent is responsible for the safety and security of the facility, people and assets on their shift assignment. To monitor for suspicious activity and create an environment of compliance while being customer oriented and friendly. To coordinate, per procedures, all needs in the event of an emergency.</p><p>About The Source+</p><p>The Source+, a cannabis leader in Nevada, has four dispensary and two cultivation locations throughout the state plus operations in Massachusetts.</p><p>The Source+ was named one of “The 10 Best Marijuana Dispensaries in Las Vegas” in 2018 by High Times, “Best Dispensary” in 2018 by Desert Companion's annual “Best of the City” awards, and was the only dispensary featured inMaxim's “15 Must-Hit Spots for the Ultimate Guys Weekend in Las Vegas.”</p><p><b>Responsibilities:</b></p><p>• ● Monitor the facilities and its surrounding for any suspicious activity. Taking note of descriptions of suspicious persons or vehicles and/or involve law enforcement if necessary.</p><p>• ● Monitor immediate area of the exterior of the facility for loitering and address the activity appropriately.</p><p>• ● Ensure that all persons at the facility have the appropriate and required ID credentials mandated by law and of the policies of the facility.</p><p>• ● Assist any customers with entering or exiting the facility if requested or needed.</p><p>• ● Monitor product and cash deliveries as they occur.</p><p>• ● Partner with other staff team members on their concerns of any suspicious behaviors or other risk concerns.</p><p>• ● Monitor the area you are assigned, for any theft concerns.</p><p>• ● Monitor for and assist with any person who may become agitated with any staff member or other customer. Attempt to verbally calm the situation to the best of your ability. As a last resort contact law enforcement.</p><p>• ● When needed or requested walk staff members or customers to their vehicles for safety concerns.</p><p>• ● Maintain accountability on all access and authorization lists on respective shifts.</p><p>• ● Maintain a professional liaison with all appropriate law enforcement and emergency response agencies when necessary.</p><p>• ● Communicate all concerns and issues to other need to know staff members.</p><p>• ● Accountable for all activities related to providing a safe working environment while on shift.</p><p>• ● Creates an awareness that provides an environment of honesty and accountability for team members.</p><p>Supervisory Responsibility</p><p>• None</p><p><b>Work Environment</b></p><p>• Retail Dispensary Store</p><p><b>Physical Demands</b></p><p>• Must be able to lift as much as 50 pounds occasionally</p><p>• Must be able to carry, bend, stand, file documents, lift, and push/pull as needed</p><p><b>Position Type/Expected Hours of Work</b></p><p>• Must be able to work a flexible schedule, including nights and weekends</p><p><b>Travel</b></p><p>• None</p><p>Required Qualifications</p><p>• High School Diploma or equivalent</p><p>• 1-2 years as an individual contributor in a retail environment.</p><p>• Must be over the age of 21</p><p>• Possess (or be able to obtain) and maintain an active agent card</p><p>• Ability to complete and maintain ongoing education and professional development as needed</p><p>• Commitment to adhere to all State and local medical and recreational cannabis regulations, statutes, laws, and guidance</p><p>• Commitment to adhere to the SOP's of the Company</p><p>• Ability to handle high stress situations and busy atmosphere</p><p>• Superior customer service skills and phone etiquette</p><p>• Ability to maintain a positive attitude that promotes team work and problem solving</p><p>• Must have training and experience working with electronic monitoring systems.</p><p>• Qualified candidates should have a valid driver's license and no criminal record.</p><p>• Good communication skills, both oral and written, are essential for the position of Lead Security so subordinates know how to do their jobs and what to be on the lookout for.</p><p>• Must have a good working knowledge of management practices and principles so he/she can efficiently perform in the role.</p><p>• The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.</p><p><b>Preferred Qualifications</b></p><p>• Cannabis industry experience (retail preferred)</p><p>• Experience as an asset protection, loss prevention, law enforcement, military or security team member</p><p>• Knowledge and understanding of asset protection, loss prevention or security standards and principles</p><p><b>Other Duties</b></p><p>• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p>Work Authorization/Security Clearance</p><p>• There is no visa or H1-B sponsorship. Candidates must successfully complete a criminal record screening or FBI Fingerprints requirements.</p><p>• Successful completion of a thorough personal reference check and background check from the Nevada Division of Public and Behavioral Health. Note that any applicant with a violent felony or drug-related offense (Conclusion of sentence, probation, and/or incarceration within the past 10 years) is not eligible to become a dispensary agent.</p><p>AAP/EEO Statement</p><p>The Source+ is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status</p></div>","company":{"companyType":"Private/Established","name":"The Source+ Holding","logoUrl":"/logos/the-source-dispensaries-a2079cb1d80160b44d532d2ea2cf163b.png"},"location":{"country":"United States","address":"North Las Vegas, NV, USA","city":"North Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/the-source-holding/security-and-hospitality-agent/ac85de320252c9e4381f45276edf3910","title":"Security and Hospitality Agent","category":"Retail","hash":"ac85de320252c9e4381f45276edf3910","postingUrl":"https://www.wayup.com/i-j-The-Source-Holding-164881034972037/","salary":"$22k - $110k"},{"salaries":[{"salaryStart":"$33","salaryEnd":"$51","currency":"","source":"Economic Research Institute","position":"Customer Service Supervisor","type":"per hour","url":"https://www.erieri.com/salary/job/customer-service-supervisor/canada/british-columbia/vancouver"},{"salaryStart":"$66k","salaryEnd":"$110k","currency":"","source":"Salary.com","position":"Customer Service Supervisor","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-supervisor-salary/vancouver-bc-canada"},{"salaryStart":"$44k","salaryEnd":"$49k","currency":"","source":"Glassdoor","position":"Customer Service Supervisor","type":"per year","url":"https://www.glassdoor.ca/Salary/Article-Customer-Service-Supervisor-Vancouver-Salaries-EJI_IE1385873.0,7_KO8,35_IL.36,45_IM972.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>Job Search Results Customer Service Supervisor City Cannabis Co. Salary: $21.00/Hourly Job Type: Full Time, Permanent Start Date: As soon as possible Language: English Minimum Education: High School Positions Available: 1 NOC Group: Retail Trade Supervisors (6211) NOC Job Title: Customer Service Supervisor - Retail Expires in 120 days Expires: 2022-02-15 Posted: 2021-10-18 Last Updated: 2021-10-18 21 views Job Number: 702653 Save Print Share Job Location(s) Vancouver, British Columbia Job Description Our Company:At City Cannabis, we are passionate about sharing our knowledge and expertise with the canna-curious, the experienced users, as well as those looking to rediscover cannabis in the legal market.Every day, we are learning more about how cannabis can help people unwind</p><p>In the new world of legal cannabis, our vision is shaped by a desire to erase the stigma and change the perceptions around cannabis and its consumers</p><p>City Cannabis Co</p><p>currently has 4 store locations in Canada.The Opportunity:We are looking for an experienced and knowledgeable Retail Customer Service Supervisor who can efficiently run the daily operations of our business and provide excellent service to our valued customers</p><p>This position is also in charge of developing City Cannabis’ relationships and standing in the neighbourhood of flagship locations.Experience:Mandatory: BC Selling It Right Certification, Criminal Record Check or Cannabis Worker Security Verification1+ Years in Canadian Retail Cannabis Industry2 Years or more Customer Service Supervisor Role5+ years in Customer Service settingCannabis-specific industry certifications: Cannsell Certificate Cannareps Cannabis Somelier Training Lv 1 or higherTrichome Institute CertificationHi Society Certificate Specific Skills:Direct and supervise employees engaged in sales or cashier duties or performing services forcustomers; Independently assign employees to duties as required in the day-to-day operations;Provide excellent customer service by greeting and assisting customers, andresponding to inquiries and complaints; Monitor sales activities to ensurethat customers always receive satisfactory service and quality goods; Enforce safety,health, and security rules; Perform work activities of subordinates, such as cleaning andorganizing shelves and ensuring that displays meet the visual standards of the store;Process payments via cash, credit or debit card and deal with returns of merchandise asper company rules &amp; policies; Prepare End-of-Day reports for management, including dailysales volumes, product information, personnel matters such as staff endorsements,customer feedback and complaints; opening and closing operations; Facilitate customer returns both atstore level as well as with wholesaler; Communicate with Licensed Sales Representatives at store levelto identify future training opportunities; Build customer retention by coaching new hires to rememberguests’ names; Responsible for Cannabis Registry accuracy and security of product displays; Leading Pre-Shift huddles to increase product/industry knowledge (groups of 12+ people); Able to lead an inventoryif necessary; Build relationships in the surrounding neighbourhood of flagship locations, be it with other businesses or in community hubs; Coach not only consultants but also supervisors on how to develop relationships with clientele as well as surrounding businesses to help erase cannabis stigma.Additional Skills:Train new sales staff, monitor their performance and report to management; Vast knowledge of Cannabis history, anatomy biochemical composition, extractions, methods ofconsumption and appropriate portion control/dosage; Ability to memorize an extensive number ofdifferent cannabis flower, concentrate, edible and topical products from various brands; &amp; more How to Apply Expiring: Feb 15, 2022 Phone: 6046731523 Email: [email protected]</p></div>","company":{"companyType":"Private/Startup","name":"Unspecified","logoUrl":"/logos/unspecified-57cde762f66a3ea659e3a0b2bd92500f.jpeg"},"location":{"country":"Canada","address":"Vancouver, BC","city":"Vancouver","stateProvince":"BC"},"frontendLink":"/job-posting/unspecified/customer-service-supervisor/0aecb6f3f70eed4420b23d51089e0ee2","title":"Customer Service Supervisor","category":"Information Technology & Services","hash":"0aecb6f3f70eed4420b23d51089e0ee2","postingUrl":"https://ca.jobrapido.com/jobpreview/110668743","salary":"$33 - $51"},{"salaries":[{"salaryStart":"$66k","salaryEnd":"$120k","currency":"US","source":"Glassdoor","position":"Technical Support Engineer","type":"per year","url":"https://www.glassdoor.com/Salaries/san-francisco-technical-support-engineer-salary-SRCH_IL.0,13_IM759_KO14,40.htm"},{"salaryStart":"$59k","salaryEnd":"$100k","currency":"US","source":"Payscale","position":"Technical Support Engineer","type":"per year","url":"https://www.payscale.com/research/US/Job=Technical_Support_Engineer/Salary/f1607e56/San-Francisco-CA"},{"salaryStart":"$49k","salaryEnd":"$110k","currency":"US","source":"ZipRecruiter","position":"Technical Support Engineer","type":"per year","url":"https://www.ziprecruiter.com/Salaries/How-Much-Does-a-Technical-Support-Engineer-Make-a-Year-in-San-Francisco,CA"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>About Us</p><p>Happy Cabbage Analytics is an integrated analytics and marketing platform that revolutionizes how cannabis dispensaries and delivery services interact with their data, target customers and inform business decisions.</p><p>Built by Data Scientists intrigued by the unique data landscape of the Cannabis Industry, Happy Cabbage is on a mission to bring the power of AI to business owners. Our solutions help our customers turn data into action with a product suite addressing many functions of a Cannabis retailer.</p><p>We are a lean and mighty team- we collaborate closely to move fast and efficiently. At Happy Cabbage, we value customer trust, teamwork and innovation.</p><p><b>The Opportunity</b></p><p>We are seeking a Support engineer to join our team. This person will be responsible for troubleshooting and resolving our customer issues, and working closely with our Customer Success manager to ensure customer solutions are successful. This person will be hugely influential in both customer success and technical strategy. Because we are revolutionizing an emerging market, we need someone who is a creative &amp; resourceful problem solver, ready to roll up their sleeves and excited about building an organization and technology.</p><p><b>You will:</b></p><p>• Lead technical relationship for customer accounts- work directly with customer integrations and support issues</p><p>• Debug data pipelines and applications- identify root cause of problems, work with technology team to ensure successful solution</p><p>• Identify product gaps and feature requests and recommend solutions and prioritization</p><p>• Collaborate cross functionally with Customer and Technology teams on projects and customer problems</p><p>• Execute customer Integrations with their data platform</p><p>• Create systems for reporting on customer health and usage and expand internal tool</p><p><b>You'll be setup for success if you have:</b></p><p>• 5+ years experience supporting customers, facilitating solutions using R/Shiny, C++, C#</p><p>• Proven experience using your listening and problem solving to evaluate and determine essential customer requirements</p><p>• You have experience administering software in production environments, including Linux system admin, docker containerization, Kubernetes and Slurm</p><p>• Expert-level understanding of the life-cycle stages for digital products, and deep experience supporting external users of an analytics platform built with R/Shiny and deployed using RStudio Enterprise Products</p><p>• You have expertise with data architecture, data pipeline execution, database management</p><p>• You are a strong project manager- you have experience managing multiple projects, customers priorities and internal priorities simultaneously</p><p>• You have strong negotiation skills and are able to influence customers to use solutions, even if it is not the solution they are requesting</p><p>• You have excellent people skills and communication- you strive for continued improvement</p><p>• Unwavering curiosity and eagerness to learn</p><p>• Familiarity with Cannabis technology is a plus</p><p><b>Benefits</b></p><p><b>We pride ourselves on having a people-first benefits package:</b></p><p>• 401k that gives 3% of your base compensation into a fund each month</p><p>• Comprehensive healthcare, dental and vision benefits</p><p>• Complimentary access to concierge in person and virtual healthcare services through our partner providers</p><p>We are an equal opportunity employer. Happy Cabbage Analytics is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law</p></div>","company":{"website":"happycabbage.io","companyType":"Private/Startup","name":"Happy Cabbage Analytics","logoUrl":"/logos/happy-cabbage-f1afa9764e416986bd9b1d09f464a466.jpeg"},"location":{"country":"United States","address":"San Francisco, CA, USA","city":"San Francisco","stateProvince":"CA"},"frontendLink":"/job-posting/happy-cabbage-analytics/technical-support-engineer/b9a4a43faba00c1f45a6202f779c5b3a","title":"Technical Support Engineer","category":"Information Technology & Services","hash":"b9a4a43faba00c1f45a6202f779c5b3a","postingUrl":"https://us.bebee.com/job/20211019-242a273712c5afb95c41747219a53f1d","salary":"$66k - $120k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p><b>Who We Are</b></p><p>CannTrust is an award-winning, federally regulated licensed cannabis producer, with locations in Vaughan and Niagara, Ontario. We are publicly traded and proudly Canadian, operating a portfolio of well-known brands including CannTrust, Liiv, Synr.g, Peak Leaf and BrewBudz.</p><p>At CannTrust, we are committed to providing exceptional customer experience, quality products and consistent, standardized dosing. Our greenhouses produce 95% grade A cannabis flower, which is sold in dried flower, oil and vegan capsule formats. Founded in 2014, our continued success in the medical cannabis market and subsequent expansion into the recreational business, led to us being named Licensed Producer of the Year at the Canadian Cannabis Awards 2018.</p><p>Join us in our mission to support our customers and empower our patients to improve their quality of life, by enriching the cannabis experience with the best quality products, educational resources and outstanding service.</p><p><b>Who You Are</b></p><p>The ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with CannTrust values.</p><p><b>Roles &amp; Responsibilities</b></p><ul><li>Answering calls within Service Level Agreement (SLA), and gathering information to understand patient needs in order to best serve them</li><li>Directing and escalating general incoming calls and queries to appropriate personnel</li><li>Serving patients by:</li><li>determining requirements</li><li>answering inquiries (including but not limited to product, services, and education)</li><li>resolving issues,</li><li>fulfilling requests,</li><li>maintaining database, and customer profiles,</li><li>placing orders</li></ul><ul><li>Hold personal knowledge up to date on products, and science. Update job knowledge by participating in educational opportunities</li><li>Conduct outbound calls to:</li><li>Newly approved/renewed patients</li><li>Patients approved within the same day delivery zone</li><li>Follow up on patients’ treatment</li><li>Follow up on patients who have not yet ordered</li><li>Assist with any other outbound initiatives the department may implement</li></ul><ul><li>Assist in managing all Veteran accounts and all clients who are supported by Insurance Companies, then enter and review new and existing Veterans through VA and updating Ample once direct billing is approved</li><li>Enter medical document and patient registration data into Ample</li><li>Register new and renewal clients and ensuring accuracy of information</li><li>Follow-up with healthcare practitioners/clinics on medical document errors</li><li>Follow-up with clients for errors on registration forms or missing registration forms</li><li>Track all necessary data and maintain data spreadsheets daily</li><li>Assist in the identification of trends and matters with clinics and partners, and opportunities for process improvements</li><li>Maintain renewals and Ample Care submissions</li><li>Assist with Quality checks for all approved patient profiles</li><li>Use discretion and maintain privacy regarding Associates’ performance</li><li>Identify trends amongst the department in order to target training and process improvements</li><li>Process and track cancellations, refusals, transfers and returns of medical documents</li><li>Review verification lists from clinics and confirm receipt of documents</li><li>Compile data regarding missing documentation and errors to educate our partners to ensure a quick processing turnaround time</li><li>Collaborate with the Clinical Services team members to identify and resolve urgent issues</li><li>Update partnership and affiliate lists</li><li>Support Professional Services with the verification of New Doctors in a timely manner, when necessary</li><li>Mail and fax outgoing items and documents, and any other administrative tasks as required</li><li>Responding to incoming emails within 24 business hours.</li><li>Manage the patient assistance program, as well as the patient registration amendment process.</li><li>Respond to customers through social media messages, email, and website chat</li><li>Track email inquiries and identifying trends.</li><li>Meet and maintain Key Performance Indicators (KPIs) and SLAs, and adhere to all workplace policies</li></ul><p><b>Individual Influencer</b></p><ul><li>Customer-centric – always searching for ways to improve service, takes action to resolve (internal or external) customer issues</li><li>Acts as a mentor to peers and cross functional partners</li><li>Follows through on commitments, adheres to deadlines</li><li>Uses good judgment about when to act independently or escalate an issue</li><li>Acts with Integrity: Demonstrates responsible, ethical, and honest behavior while consistently leading by example</li><li>Delivers results while staying aligned with CannTrust Values</li></ul><p><b>Education &amp; Experience</b></p><ul><li>High school diploma or equivalent</li><li>Post-secondary education preferred</li><li>A minimum of two years of call centre or customer service experience</li><li>Experience working in regulated industries is an asset</li><li>Experience with 3rd party adjudication and knowledge of Insurance Companies policies is an asset</li><li>Knowledge of medicinal cannabis or the pharmaceutical industry is an asset</li><li>A minimum of one year of data entry experience is an asset</li><li>Strong computer skills and practical experience using MS Office Suite</li></ul><p><b>Requirements</b></p><ul><li>Excellent communication skills, fluent in English</li><li>Proficiency in Microsoft Office Suite</li><li>Available to travel to company locations within the GTA</li><li>Must pass an RCMP security clearance</li><li>Must be 19 years of age or older</li><li>Knowledge and understanding of Health Canada’s Cannabis Act</li><li>Data entry skills and ability to type a minimum of 50 wpm</li><li>Ability to use a high degree of tact, diplomacy, and discretion in working with others</li><li>Demonstrated ability to work effectively with others in a fast-paced client focused environment</li><li>Ability to organize and prioritize multiple tasks and work roles, while maintaining excellent attention to detail</li><li>Ability to work as an effective member of an integrated customer service team</li></ul><p><b>Physical Demands</b></p><p>While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items is occasionally required.</p><p><b>Work Environment</b></p><p>While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.</p><p><i>CannTrust is an equal opportunity employer. We thank you for your interest in employment opportunities at CannTrust. Please note, only the candidates who are selected for an interview will be contacted. CannTrust welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</i></p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Public/Established","name":"CannTrust","logoUrl":"/logos/canntrust-d201bb4ca139eb0b36f0ce0af7b71eca.png"},"location":{"country":"Canada","address":"Langstaff, ON","city":"Langstaff","stateProvince":"ON"},"frontendLink":"/job-posting/canntrust/associate-customer-care/933e822108c92ea9fbeb9db7f76ced2b","title":"Associate, Customer Care","category":"Medical & Healthcare","hash":"933e822108c92ea9fbeb9db7f76ced2b","postingUrl":"https://ca.indeed.com/job/associate-customer-care-cc8ffcc3f1abe1e1"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p><b>Company Introduction:</b></p><p>A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.</p><p>Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.</p><p><b>While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:</b></p><p>The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><p><b>Skills:</b></p><p>• Strong inter-personal and communication skills</p><p>• Strong attention to detail a must</p><p>• Organizational Skills</p><p>• Networking Savvy</p><p>• Understanding of what makes an event “successful”</p><p>• Creative flair for effective design and development of an event</p><p>• Dedication to Customer Service</p><p>• Motivation for Sales</p><p><b>Benefits:</b></p><p>• Health insurance</p><p>• Dental insurance</p><p>• Vision insurance</p><p>• Paid time off</p><p>• Flexible schedule</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p>• Weekends required</p><p>• Holidays required</p><p>• Day shift</p><p>• Night shift</p><p>• 8 hour shift</p><p><b>Requirements:</b></p><p>• High School Diploma or equivalent</p><p>• Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</p><p>• Excellent customer service skills</p><p>• Knowledge and adherence to the policies, procedures and goals of the Lotus Way</p><p>• Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</p><p>• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</p><p>• Understanding of company products, services, and policies.</p><p>• Proficiency with computers, especially with CRM software, and strong typing skills.</p><p>• Ability to ask prying questions and diffuse tense situations.</p><p>• Strong time management and decision making skills.</p><p>• Adaptability and accountability.</p><p>• Fluency in multiple languages may be desired.</p><p><b>Pay &amp; Compensation:</b></p><p>• Hourly pay</p><p><b>Additional Compensation:</b></p><p>• Bonuses</p><p>• Store Discounts</p><p><b>Customer Service Representative Job Duties:</b></p><p>• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</p><p>• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</p><p>• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</p><p>• Building lasting relationships with clients and other call center team members based on trust and reliability.</p><p>• Utilizing software, databases, scripts, and tools appropriately.</p><p>• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</p><p>• Making sales or recommendations for products or services that may better suit client needs.</p><p>• Taking part in training and other learning opportunities to expand knowledge of company and position.</p><p>• Adhering to all company policies and procedures.</p><p>• Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</p><p>• Ability to handle fast paced environment while providing superior customer service</p></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/5b0d3ed161f2479c5e13e67182a6b120","title":"Call Center Representative","category":"Agriculture & Farming","hash":"5b0d3ed161f2479c5e13e67182a6b120","postingUrl":"https://tarta.ai/j/iFkhdHwBPV406l6XBT9J-call-center-representative-at-purple-lotus-nwhs-co-inc"},{"function":["Customer Service"],"postedOn":"3 days ago","description":"<div><div><p><b>Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana and Arkansas – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.</b></p><div><div><div><h2><b>Job Summary</b></h2></div><div><p>Maintains fuel center and kiosk, and monitors gas levels and deliveries. Completes customer transactions accurately and properly maintains the cash drawer. Ensures pumps and fuel area remain clean for a safe and sanitary environment.</p></div></div><div><div><h2><b>Essential Duties and Responsibilities</b></h2></div><div><ul><li>Ensures correct checkout totals for customers by properly keying and scanning items. Maintains accurate money count in register at all times.</li><li>Ensures fuel center and customer safety by monitoring, reporting, and taking action regarding suspicious activities, illegal devices, emergencies, fires and fuel spills. Inspects fuel pumps, ensures proper seals are in place, and maintains hazard free conditions.</li><li>Answers telephone and transfers calls to appropriate store personnel.</li><li>Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, AML, lottery etc.</li><li>Identifies need for parking lot maintenance; communicates with management any incidents, actions, or concerns occurring on store premises.</li><li>Maintains proper inventory levels by generating end-of-shift or day reports, monitoring product levels, and restocking or informing store management of necessary reordering.</li><li>Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with concerns regarding gas pumps and selecting desired products.</li><li>Maintains safe and sanitary working and shopping environment by adhering to Company safety procedures. Cleans around gas pumps and in/around kiosk, empties trash cans, and spot cleans spills and breakages.</li><li>Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco and cannabis-based products.</li><li>Takes precaution when handling objects to avoid damage to products, property, etc.</li></ul></div></div><div><div><h2><b>Knowledge, Skills and Abilities</b></h2></div><div><ul><li>Ability to count and calculate for the purpose of cash handling and sales transactions.</li><li>Ability to effectively communicate (in written and verbal form) with customers and partners.</li><li>Ability to work flexible schedules including nights, weekends, and holidays.</li></ul></div></div><p></p><div><div><h2><b><br />Education, Experience, and Qualifications</b></h2></div><div><ul><li>Minimum of 16 years of age required.</li><li>TABC/LACT certification required where applicable.</li><li>Fuel Operator C training required.</li><li>Typically involves on-the-job training.</li></ul><p><br /></p></div></div><div><div><h2><b>Physical Demands</b></h2></div><div><ul><li>Continuously required to use close vision, distance vision, depth perception or the ability to focus.</li><li>Frequently required to sit for long periods of time.</li><li>Frequently required to talk and hear.</li><li>Frequently required to use hands for reaching, touching or handling.</li><li>Occasionally required to manipulate objects by hand and use fine finger movements.</li><li>Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.</li><li>Occasionally required to bend, kneel or squat.</li><li>Occasionally required to stand or walk.</li><li>Attendance at work is required.</li></ul></div></div><div><div><h2><b>Work Context and Environment</b></h2></div><div><ul><li>Work is generally performed in a fuel center.</li><li>Frequently exposed to outside temperatures and weather.</li><li>Occasionally exposed to wet, slippery or damp conditions.</li><li>Occasionally exposed to cleaning agents.</li><li>Occasionally exposed to industrial odors, fumes and dust.</li><li>Quiet to moderate noise level.</li></ul></div></div></div><p></p><p><b><br />Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.</b></p></div></div>","company":{"companyType":"Private/Established","name":"Brookshire Grocery Company","logoUrl":"/logos/brookshire-grocery-company-e2168eff83bb67176c35e69e2535becb.jpeg"},"location":{"country":"United States","address":"Bossier City, LA 71112","city":"Bossier City","stateProvince":"LA"},"frontendLink":"/job-posting/brookshire-grocery-company/fuel-center-cashier/4fd6e7c930069e07e9769b1bc0644794","title":"Fuel Center Cashier","category":"Retail","hash":"4fd6e7c930069e07e9769b1bc0644794","postingUrl":"https://www.indeed.com/job/fuel-center-cashier-c28cc579474f0878"},{"employmentType":"Full-time","function":["Data & Analytics"],"postedOn":"2 days ago","description":"<div><p>At Harvest, our mission is to improve people's lives through the goodness of cannabis.</p><p>We fulfill our purpose by creating life-enhancing experiences in the communities we serve, navigating our business lines with excellence and dedicating ourselves to shaping the future of cannabis.</p><p>Our team connects with others, enlightening and empowering.</p><p>We are looking for leaders who are inspired by our ideals and wish to grow with us as we continue our national expansion.</p><p>While we are one of the largest multi-state operators in the country, we still operate with a startup mentality and prioritize execution in addition to strategy and ideation.</p><p>If you value improving lives, joining the fastest growing and most unique industry in the world and establishing yourself as a leader in the space, we'd like to learn more about you.</p><p>WHY HARVESTThe Harvest Way is defined by our people.</p><p>We seek individuals who are genuine, dedicated to shaping the cannabis industry, accountable with a strong sense of integrity, and who are driven to make an impact.</p><p>We are committed to our values and have created a culture of trust which emphasizes working hard, but we also remember to have fun.</p><p><b>Here are a few more reasons why Harvest is a great place to be:</b></p><p>Competitive pay and total compensation packagesAttractive benefitsPaid time off and employee rewardsProfessional growth and employee engagement initiativesA leading company in the fast-growing cannabis industry whose core business improves livesWe believe in building a diverse team, and we strive to make our company a welcoming space where everyone can make an impact on Harvest's success.</p><p>We encourage talented people from all backgrounds to join us.</p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</p><p>DUTIES &amp; RESPONSIBILITIES *Develop strategies to leverage predictive and descriptive statistical models to improve insights, enhance data-driven business strategies, and improve pipeline growthMaintain ownership and support the ongoing evolution of KPIs for the organizationConceptualize and work with internal partners to build multi-touch attribution models to identify key drivers at various key stages of the sales cycle and help program leads understand where to invest dollars to maximize ROIManage development and delivery of key business dashboards and visualizations in Power BIBuild and execute innovative and effective data and analytics solutions to unique or complex business challenges and opportunities in support of targeted business priorities and objectivesBuild and manage the full analytics data stack, including pipelines to transform raw data from multiple sources into clean datasets, a cloud data warehouse and analysis / visualization toolsCollaborate with key partners throughout the organization to understand requirements and improve opportunities to drive knowledge into actionCommunicate complex data in comprehensible ways using visualization toolsLead change across the organization by improving directly owned processes and taking initiative to champion cross-functional opportunitiesConduct ad-hoc projects, reports and analysesAchieve expert status in business and industry trendsAnalyze data to discern business-relevant trends and opportunities and present recommendations to business leaders using a cohesive storylineWork with technical teams and IT to ensure that the infrastructure for analytics and reporting is robust and suitable to meet current and future needsQUALIFICATIONS * REQUIRED:Minimum 6-10 years in sales or marketing with 8+ years of hands-on analytics experience with proven quantitative orientationSQL experience (querying and manipulating large volumes of data or utilizing fast- data capabilities such as in-memory/associative engines)Advanced Excel knowledgePower BIExperience leading or mentoring a team of analytics professionalsStrong critical thinking and strategic approach complemented with a strong bias for action.</p><p>You will need to be able to develop a strategy and execution plan that makes things happenExcellent project management skills and ability to work on multiple projects simultaneously while managing critical deadlines and deliverablesAbility to create new and improved techniques and/or solutions for data collection, management, and usage.5+ years of experience working with data visualization tools (Tableau, MicroStrategy, Qlik, Power BI, Looker, etc.)Experience using digital analytics tools like Adobe Marketing Cloud or Google Analytics and connecting online data to offline data sources</p><p><b>PREFERRED:</b></p><p>Detailed understanding of digital &amp; demand marketing and inside sales lead management and the entire lead funnelKnowledge of Google Analytics/Adobe Analytics implementation best practicesExperience working with AlteryxCompleted or implemented data literacy in a large corporate settingSignificant agile experience in deploying analytics and automation productKnowledge of CRM platformsProvide talks on data and data literacy on a corporate, regional, national, and global levelUnderstand how to effectively bridge the gaps with operational reporting &amp; analytics when capturing and analyzing data from different perspectivesEffortlessly express complex concepts to simple terms at all levels of the organizationLive and breathe data to drive better outcomes/results for the enterprise including evangelizing users and enabling a self-serve culture now/futureHighly focused on outcomes first, tools/activities secondContinuous learner/innovator in data and analyticsData Literacy CertificateData Science, AI or Machine Learning CertificateGoogle Analytics CertificateAgile/Scrum CertificateEDUCATION *Bachelor's Degree in a Quantitative FieldThe above requirements describe the general nature and level of work only.</p><p>They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, and this job description may be amended at any time. Required experience, training, or educational requirements shall be as indicated or as deemed acceptable by Harvest management.</p><p>Harvest is an Equal Employment Opportunity Employer. Applicants requiring reasonable accommodation(s) to complete the application or interview process should notify Recruitment at</p><p>by Jobble</p></div>","company":{"companyType":"Public/Established","name":"Harvest","logoUrl":"/logos/harvest-health-and-recreation-707911dc98623457647211d98b7a03b7.png"},"location":{"country":"United States","address":"Tempe, AZ, USA","city":"Tempe","stateProvince":"AZ"},"frontendLink":"/job-posting/harvest/harvest-senior-manager-business-intelligence/50ffc2dc7f485f5c6a4b51e653471e11","title":"Harvest: Senior Manager - Business Intelligence","category":"Retail","hash":"50ffc2dc7f485f5c6a4b51e653471e11","postingUrl":"https://us.bebee.com/job/20211019-8bdfd522343aec514e489159476aa622"}]