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Security Agent

Ascend Wellness Holdings Wayne, PA, USA $30k - $46k - Full-time
Apply Now Copy link

NEW STORE OPENING Ascend Wellness Holdings (AWH) of Wayne, PA is looking to hire Security Agents.

We offer great perks, including flexible schedules, 2 weeks of paid time off (PTO) for Full-Time staff, a generous employee discount and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you, APPLY TODAY

JOB SUMMARY

The Security Agent at Ascends primary responsibilities are but are not limited to the following. Retail cannabis sales are highly regulated and must operate in a safe and secure environment in full compliance with all regulatory requirements. In addition to the criteria listed below, security agents are required to pass a comprehensive background check to qualify for a Registered Marijuana Establishment Agent Card issued by the Cannabis Control Commission. Industry-specific and company policy training will be provided. This position currently reports to the General Manager when hired.

PRIMARY RESPONSIBILITIES

• Maintain internal and perimeter security

• Inspect and patrol premises regularly

• Monitor all access and egress points on the property

• Authorize entrance of people and vehicles

• Monitor surveillance cameras

• Respond to alarms in a timely and effective manner

• Be the Emergency Response point of contact for local police, fire, EMT

• Provide assistance to people in need

• Submit daily surveillance reports

• Report any suspicious behaviors or activities and submit reports regarding

JOB REQUIREMENTS

• A High School Diploma is required. A degree from a two or four-year college or university; or comparable life experience, is strongly preferred

• At least 2 years of experience in security or a similar role

• Must be at least 21 years of age

• Must pass any and all required background checks

• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry

• Must be able to obtain and retain a Registered Agent Card issued by the MA Cannabis Control Commission

• Must have great interpersonal skills and be able to communicate clearly and calmly

• Must have excellent observation and report writing skills

• Must be a good critical thinker with strong problem-solving skills

• Must be able to work independently and as part of team

• Must have good time management skills

• Experience with surveillance systems preferred

• Training in First Aid and/or CPR certification preferred

• Must have excellent organization and time management skills

• Must be focused and pay close attention to detail

• Must be able to internalize training and follow instructions consistently

• Must be able to communicate clearly and effectively

• Must be able to work effectively as part of a team and grow with the company.

• Must be able to lift, carry, and balance up to 30 pounds. This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.

• This role requires the ability to stand and sit for long periods of time.

PHYSICAL DEMANDS

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

COMPANY OVERVIEW

Ascend Wellness Holdings (AWH) is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Michigan, Illinois, Massachusetts, Ohio, New Jersey and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable Team. Combined with Customer Service, our Cultivation will offer unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. As a team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.

EEO STATEMENT

Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship

[{"employmentType":"Full-time","description":"<div><p>NEW STORE OPENING Ascend Wellness Holdings (AWH) of Wayne, PA is looking to hire Security Agents.</p><p>We offer great perks, including flexible schedules, 2 weeks of paid time off (PTO) for Full-Time staff, a generous employee discount and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you, APPLY TODAY</p><p><b>JOB SUMMARY</b></p><p>The Security Agent at Ascends primary responsibilities are but are not limited to the following. Retail cannabis sales are highly regulated and must operate in a safe and secure environment in full compliance with all regulatory requirements. In addition to the criteria listed below, security agents are required to pass a comprehensive background check to qualify for a Registered Marijuana Establishment Agent Card issued by the Cannabis Control Commission. Industry-specific and company policy training will be provided. This position currently reports to the General Manager when hired.</p><p><b>PRIMARY RESPONSIBILITIES</b></p><p>• Maintain internal and perimeter security</p><p>• Inspect and patrol premises regularly</p><p>• Monitor all access and egress points on the property</p><p>• Authorize entrance of people and vehicles</p><p>• Monitor surveillance cameras</p><p>• Respond to alarms in a timely and effective manner</p><p>• Be the Emergency Response point of contact for local police, fire, EMT</p><p>• Provide assistance to people in need</p><p>• Submit daily surveillance reports</p><p>• Report any suspicious behaviors or activities and submit reports regarding</p><p><b>JOB REQUIREMENTS</b></p><p>• A High School Diploma is required. A degree from a two or four-year college or university; or comparable life experience, is strongly preferred</p><p>• At least 2 years of experience in security or a similar role</p><p>• Must be at least 21 years of age</p><p>• Must pass any and all required background checks</p><p>• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry</p><p>• Must be able to obtain and retain a Registered Agent Card issued by the MA Cannabis Control Commission</p><p>• Must have great interpersonal skills and be able to communicate clearly and calmly</p><p>• Must have excellent observation and report writing skills</p><p>• Must be a good critical thinker with strong problem-solving skills</p><p>• Must be able to work independently and as part of team</p><p>• Must have good time management skills</p><p>• Experience with surveillance systems preferred</p><p>• Training in First Aid and/or CPR certification preferred</p><p>• Must have excellent organization and time management skills</p><p>• Must be focused and pay close attention to detail</p><p>• Must be able to internalize training and follow instructions consistently</p><p>• Must be able to communicate clearly and effectively</p><p>• Must be able to work effectively as part of a team and grow with the company.</p><p>• Must be able to lift, carry, and balance up to 30 pounds. 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Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</p><p><b>COMPANY OVERVIEW</b></p><p>Ascend Wellness Holdings (AWH) is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Michigan, Illinois, Massachusetts, Ohio, New Jersey and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable Team. Combined with Customer Service, our Cultivation will offer unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. As a team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.</p><p><b>EEO STATEMENT</b></p><p>Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.</p><p>Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.</p><p>This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.</p><p>To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an \"at will\" relationship</p></div>","title":"Security Agent","salaries":[{"salaryStart":"$30k","salaryEnd":"$46k","currency":"US","source":"Salary.com","position":"Security Guard - Unarmed","type":"per year","url":"https://www.salary.com/research/salary/benchmark/security-guard-unarmed-salary/philadelphia-pa"},{"salaryStart":"$23k","salaryEnd":"$35k","currency":"US","source":"ZipRecruiter","position":"Security Guard Driver","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Security-Guard-Driver-Salary-in-Philadelphia,PA"},{"salaryStart":"$24k","salaryEnd":"$56k","currency":"US","source":"Mint - Intuit","position":"Security Guard","type":"per year","url":"https://mint.intuit.com/salary/security-guard/montgomery-county-pa"}],"function":["Security"],"postedOn":"14 days ago","company":{"website":"awholdings.com","companyType":"Private/Established","name":"Ascend Wellness Holdings","logoUrl":"/logos/ascend-wellness-holdings-1c26c3789d81d07fdc1179c08239ac2b.png"},"location":{"country":"United States","address":"Wayne, PA, USA","city":"Wayne","stateProvince":"PA"},"frontendLink":"/job-posting/ascend-wellness-holdings/security-agent/c635c090d7462b6824b2dbb480051d9c","category":"Agriculture & Farming","hash":"c635c090d7462b6824b2dbb480051d9c","postingUrl":"https://www.usajobcentral.com/job/security-agent-in-wayne-pennsylvania-5836-173579164119","timestamp":1664244625325,"salary":"$30k - $46k"},{"employmentType":"Full-time","function":["Security"],"postedOn":"14 days ago","description":"<div><p>The Role The Asset Protection Specialist is the gatekeeper for our retail stores. We are looking for someone levelheaded and confident who is just as passionate as we are, about keeping all our patients, customers, and workers safe. In this role, you will be responsible for the security of all our assets and property in the dispensary as well as the regulation of access to our premises. Apply now to become a vital member of our growing team!</p><p>Responsibilities• Protect individuals, property, and proprietary information from harm or misappropriation</p><p>• Protect property from theft, embezzlement, sabotage, trespassing, fire, and accidents</p><p>• Observe and report any unlawful activity</p><p>• Control access to premises</p><p>• Investigate and take the appropriate lawful actions on accidents, incidents, trespassing, suspicious activity, safety, and fire</p><p>• Neutralize situations calmly with tact and common sense</p><p>• Watch for safety and fire hazards and other related situations</p><p>• Enforce policies and procedures of the company</p><p>• Aid customers, employees, visitors, or the public as necessary</p><p>• Perform requests by the customers within scope of security duties or within reason</p><p>• Train new security hires, and inform other staff of security procedures and policies</p><p>Qualifications• Military, law-enforcement, or security background strongly preferred</p><p>• Criminal Justice Degree, or relevant experience</p><p>• Training in firefighting, first aid or lifesaving drills</p><p>Additional Requirements• Must be 21 years or older</p><p>• Must pass all required background checks including state specific cannabis employment requirements</p><p>• Possess valid driver’s license or state ID.</p><p>• Must be and remain compliant with all legal or company regulations for working in the industry.</p><p>• Requires open availability and ability to work full-time</p><p>Working Conditions• While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions</p><p>• Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.</p><p>Physical Demands• Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance)</p><p>• Role includes standing or walking for prolonged periods of time, as well as stooping, sitting, bending over and/or crouching; ascending and descending ladder</p></div>","company":{"website":"gtigrows.com","companyType":"Public/Established","name":"Green Thumb Industries","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"King of Prussia, PA, USA","city":"King Of Prussia","stateProvince":"PA"},"frontendLink":"/job-posting/green-thumb-industries/asset-protection-specialist-full-and-part-time/f246d3f283ac48e574a55f1097c039ac","title":"Asset Protection Specialist - Full and Part-Time","category":"Manufacturing","hash":"f246d3f283ac48e574a55f1097c039ac","postingUrl":"https://startup.jobs/asset-protection-specialist-full-and-part-time-green-thumb-industries-3703068","timestamp":1664244627439},{"function":["Data & Analytics","Engineering"],"description":"<div><p>About Us The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and is now the provincial wholesaler of cannabis for private retail stores. Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard. About the Role We are looking for a Senior Data Engineer to join Data Science team. As Senior Data Engineer, you will be responsible to optimize and build our data pipelines and data architecture within our integrated systems to power, advanced analysis, analytical reports, and dashboards for our internal clients. You will contribute towards the design and implementation of data warehouses.As a Senior Data Engineer, you will use your strong collaboration skills to work cross-functionally to translate business requirements into technical designs. This is an exciting opportunity to use your 5+ years of experience with data engineering to provide guidance and insights into data initiatives/requests, based upon your knowledge of industry best practices and methodology to provide robust solutions. About Your Day Build and maintain batch and real-time data pipelinesDevelop data integration solutions to integrate a variety of data sets from disparate sources into a data model to support BI and analytical requirements Design and develop automated transactional data processing pipelines, LogicApps, Azure functions and other Azure components Solution complex data engineering problems to directly support and deliver strategic data initiatives Build predictive and prescriptive data models to enable deeper and better data insightsAutomate pipelines and troubleshoot data failuresMaintain existing Azure Eco-system and ensure consistency in data delivery architecture throughout the project life cycle.Architect standard procedures for data storage, processing, and consumption using industry best practicesEnsure adherence to architectural guidelines and principles Partner closely with data analysts and cross-functional teams to translate business requirements into detailed technical designsImprove and automate, where possible, the data pipelines used for data analytics, business data flows, and solution integrationTranslate data requirements into detailed designs and pipeline architecture, ensuring proper documentation of methodologyCreate technical and functional documentation for Data Science and other business teams Drive thought leadership and define best practices around data extraction, modeling, consumption, and governanceAbout You Bachelor's degree in Computer Science/Software Engineering/Information Technology or a related field of study, or equivalent level of education and experienceAzure Data Engineer or Azure Solution Architect certification would be an asset5+ years of experience with data analytics, developing and maintaining data warehouses to feed advanced analytics and deploying analytical models within an organizationExpertise in Azure data engineering, including Automated Data Pipelines, LogicApps, Azure functions, Azure Data Factory, Azure Data Lake, Azure data monitoring and ETL jobsStrong experience with data warehousing, data integration, schema design and data modeling Advanced skill with Excel, SQL and one of the scripting languages (Python or R)Good knowledge of Power BI and/or other reporting tools would be an asset Excellent analytical, troubleshooting, research, and problem-solving skillsAbility to align with rapid business changes: new requirements, evolving goals and strategies and technological advancementsExperience with Azure Synapse would be an assetAbility to work independently with business users under minimal supervision in a highly collaborative and agile work environmentExcellent written and verbal communication skills Remote WorkThis position offers a Hybrid work schedule. When the office reopens, you will be required to be in the office 1-2 days each week, with the ability to work from home for the remaining workdays (subject to specific business needs requiring office attendance)When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools (i.e., MS Teams) Job DetailsCity: Toronto, ON Employment Type: Full-Time PermanentRequired Travel: Rare, usually within GTA Application Deadline: January 12, 2022We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation, please let us know, we will work with you to meet your needs</p></div>","company":{"name":"Microart Services Inc."},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/microart-services-inc/senior-data-engineer/67cfff0ce6e0ca4e3dece5c4658038e0","title":"Senior Data Engineer","category":"Retail","hash":"67cfff0ce6e0ca4e3dece5c4658038e0","postingUrl":"https://en-ca.whatjobs.com/jobs/Senior-Data-Engineer/Toronto/23630841","timestamp":1643458587755,"postedOn":"NaN days ago"},{"function":["Data & Analytics"],"description":"<div><p>Job Type: Full-timeFLSA Classification: ExemptDepartment: SalesReports to: SVP SalesLocation: RemoteJob Summary:BDSA's Client Insights and Professional Services mission is to drive adoption, expansion and retention of the BDSA suite of products by delivering strategic projects with excellence in the form of actionable insights, intelligent solutions and remarkable service. As a member of the Insights &amp; Analytics team, the Director, Client Insights and Analytics will lead the delivery of Client Insights and Analytics projects designed to help BDSA clients make actionable, proactive, data-driven decisions within the cannabis space.If you're selected for this position, you'll be joining the cannabis industry's premier market research firm. So, if you love market research, consider yourself a problem solver, and want to be a part of shaping our rapidly growing company, keep reading as this might be a good fit.Essential Functions and Responsibilities:* Lead delivery of strategic client projects designed to help BDSA clients understand cannabis markets, brands, categories, and consumers, to take proactive, data-backed action. These projects may pull from a range of syndicated BDSA data sources (such as retail sales data (scan data), consumer surveys, transaction level data, store level data, etc.) as well as custom ad hoc analysis.* Effectively manage cross-functional project teams of analysts and/or contractors on a per-project basis, collaborating closely on deliverables and client relationships, overseeing client communication and ensuring delivery is on time and on scope.* Develop a rapport as a consultative partner. This includes communicating value, driving engagement, and ensuring customer satisfaction.* Create compelling and proactive presentations, telling insightful stories and demonstrating value with strategic findings and recommendations.* Complete analyses and communicate complex analytical results, and corresponding implications to clients in a manner that will be easily understood.* Coordinate with internal SME's to respond promptly and accurately to ad hoc client requests/issues.* Become an expert in the Cannabis industry and an enthusiastic, knowledgeable ambassador for proprietary products to provide ongoing value and support your dedicated client(s), addressing both short term and long-term opportunities and challenges.* Other duties as assigned.NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Knowledge, Skills and Abilities:* Strong phone/video/in-person presence, interpersonal and persuasion skills with the ability to build relationships and communicate with diverse individuals or groups.* Comfortable pushing back and guiding clients in the right direction if the wrong questions are being asked.* Expert in MS Office including PowerPoint, Word, and Excel* Expert in SPSS, MS Excel VBA, R Studio* Expert knowledge of \"CPG\" market research methodologies, analytics, and modeling.* Experience in BI visualization tools (Power BI, Tableau, Sisense, etc.)* Ability to learn new software and platforms quickly.* Ability to display data visually and effectively demonstrate the value of analytic and insights deliverables.* Effective and creative problem-solving skills, able to challenge conventional approaches.* Effective communication and influence skills.* Strong self-awareness and the ability to adapt behaviors to meet client needs.Job-related Education and/or Experience:* Bachelor's degree in business, communications, statistics, applied mathematics or related field. Experience may substitute for education requirements.* 5+ years of professional experience in market research and data analytics* Experience translating analytics including statistical modeling, data mining, and advanced segmentation into actionable insights.* Proven track record managing projects in one of the following or similar industries: Cannabis, CPG, Retail, Food &amp; Bev, Alcohol, Tobacco, Financial Services, Software.* Experience analyzing and solving CPG-focused challenges including but not limited to: innovation planning, pricing analytics, promotional analytics, forecasting, assortment planning, product portfolio management, consumer segmentation, consumer targeting, retailer sales stories, etc.* Prior experience working with consumer research respondent level datasets, retail sales data (scan data or POS data), segmentation data, loyalty or shopper data* Prior knowledge of the cannabis industry is NOT a requirement, but interest in learning the industry inside and out is a must.Base Salary: $100,000-$120,000BDSA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any pay inequities nor on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment visas at this time</p></div>","company":{"name":"BDS Analytics"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/bds-analytics/director-client-insights-and-analytics/63fc66e4a2f285bb83ff8a59c339c876","title":"Director, Client Insights and Analytics","category":"Professional, Scientific, and Technical Services","hash":"63fc66e4a2f285bb83ff8a59c339c876","postingUrl":"https://www.adzuna.com/details/2989255084","timestamp":1647960528576,"postedOn":"NaN days ago"},{"function":["Data & Analytics"],"description":"<div><p>Job Type: Full-timeFLSA Classification: ExemptDepartment: SalesReports to: SVP SalesLocation: RemoteJob Summary:BDSA's Client Insights and Professional Services mission is to drive adoption, expansion and retention of the BDSA suite of products by delivering strategic projects with excellence in the form of actionable insights, intelligent solutions and remarkable service. As a member of the Insights &amp; Analytics team, the Director, Client Insights and Analytics will lead the delivery of Client Insights and Analytics projects designed to help BDSA clients make actionable, proactive, data-driven decisions within the cannabis space.If you're selected for this position, you'll be joining the cannabis industry's premier market research firm. So, if you love market research, consider yourself a problem solver, and want to be a part of shaping our rapidly growing company, keep reading as this might be a good fit.Essential Functions and Responsibilities: Lead delivery of strategic client projects designed to help BDSA clients understand cannabis markets, brands, categories, and consumers, to take proactive, data-backed action. These projects may pull from a range of syndicated BDSA data sources (such as retail sales data (scan data), consumer surveys, transaction level data, store level data, etc.) as well as custom ad hoc analysis. Effectively manage cross-functional project teams of analysts and/or contractors on a per-project basis, collaborating closely on deliverables and client relationships, overseeing client communication and ensuring delivery is on time and on scope. Develop a rapport as a consultative partner. This includes communicating value, driving engagement, and ensuring customer satisfaction. Create compelling and proactive presentations, telling insightful stories and demonstrating value with strategic findings and recommendations. Complete analyses and communicate complex analytical results, and corresponding implications to clients in a manner that will be easily understood. Coordinate with internal SME's to respond promptly and accurately to ad hoc client requests/issues. Become an expert in the Cannabis industry and an enthusiastic, knowledgeable ambassador for proprietary products to provide ongoing value and support your dedicated client(s), addressing both short term and long-term opportunities and challenges. Other duties as assigned.NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Knowledge, Skills and Abilities: Strong phone/video/in-person presence, interpersonal and persuasion skills with the ability to build relationships and communicate with diverse individuals or groups. Comfortable pushing back and guiding clients in the right direction if the wrong questions are being asked. Expert in MS Office including PowerPoint, Word, and Excel Expert in SPSS, MS Excel VBA, R Studio Expert knowledge of \"CPG\" market research methodologies, analytics, and modeling. Experience in BI visualization tools (Power BI, Tableau, Sisense, etc.) Ability to learn new software and platforms quickly. Ability to display data visually and effectively demonstrate the value of analytic and insights deliverables. Effective and creative problem-solving skills, able to challenge conventional approaches. Effective communication and influence skills. Strong self-awareness and the ability to adapt behaviors to meet client needs.Job-related Education and/or Experience: Bachelor's degree in business, communications, statistics, applied mathematics or related field. Experience may substitute for education requirements. 5 years of professional experience in market research and data analytics Experience translating analytics including statistical modeling, data mining, and advanced segmentation into actionable insights. Proven track record managing projects in one of the following or similar industries: Cannabis, CPG, Retail, Food &amp; Bev, Alcohol, Tobacco, Financial Services, Software. Experience analyzing and solving CPG-focused challenges including but not limited to: innovation planning, pricing analytics, promotional analytics, forecasting, assortment planning, product portfolio management, consumer segmentation, consumer targeting, retailer sales stories, etc. Prior experience working with consumer research respondent level datasets, retail sales data (scan data or POS data), segmentation data, loyalty or shopper data Prior knowledge of the cannabis industry is NOT a requirement, but interest in learning the industry inside and out is a must.Base Salary: $100,000-$120,000BDSA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any pay inequities nor on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment visas at this time</p></div>","company":{"name":"BDS Analytics"},"location":{"country":"United States","address":"Colorado, USA","stateProvince":"CO"},"frontendLink":"/job-posting/bds-analytics/director-client-insights-and-analytics/41a068af2a130cca0db3e8ba35f0970f","title":"Director, Client Insights and Analytics","category":"Professional, Scientific, and Technical Services","hash":"41a068af2a130cca0db3e8ba35f0970f","postingUrl":"https://www.recruit.net/job/director-jobs/559D5E1B94D4E9D1","timestamp":1651843944093,"postedOn":"NaN days ago"},{"function":["Data & Analytics","Engineering"],"description":"<div><p>Our client is seeking a Senior Data Engineer to support cloud base Data Warehouse maintenance and modernization.</p><p><b>Mandatory Skills:</b></p><p>• Very strong experience in database systems including data warehouses and multi-dimensional analytic solutions.</p><p>• Deep understanding of Azure cloud technologies and infrastructure for data retention and processing such as Microsoft Azure Data Lake, Functions, Data Factory, Logic Apps, Azure Synapse and Databricks.</p><p>• Proficiency in scripting and programming using R and/or Python, C#.</p><p>• Outstanding skills in Microsoft full BI Stack in Azure environment.</p><p>• Excellent SQL development skills to write complex queries involving multiple tables and develop stored procedures, triggers, user defined functions.</p><p>• Proficiency in Extracting, Transforming and Loading (ETL) data between data systems/ data warehouses. Experience in ETL change data capture methodologies and techniques, ETL data quality validation for mission critical data migrations.</p><p>• Experience in managing and deploying code to cloud services, including Azure DevOps experience.</p><p>• Working knowledge of Linux, Visual Studio.</p><p>• Hand on experience with deployment and monitoring of machine learning models.</p><p>• Hand on experience with Microsoft Power Suite – Power Apps and Power BI.</p><p>• Knowledge in statistics and data mining.</p><p><b>• Strong Agile project execution experience with proven ability to prioritize and manage time. RESPONSIBILITIES:</b></p><p>• Maintain cloud base enterprise data warehouse and data marts.</p><p>• Automate reporting solutions and operationalize machine learning models.</p><p>• Implement optimized pipelines to extract and merge data sets from multiple sources.</p><p>• Perform data cleansing and transformation using advanced Azure tools.</p><p>• Work with the team to deploy new cloud-based reporting and analytics tools.</p><p>• Work side-by-side with the business SME's, iterate the development in an agile fashion to build and test solutions with incremental changes.</p><p>• Set up automated deployment processes.</p><p>• Implement data process improvements such as optimizing data delivery and scalability</p></div>","company":{"companyType":"Public/Established","name":"Aurora Cannabis Enterprises Inc.","logoUrl":"/logos/aurora-cannabis-5846417b31dc1080e3c3b4583c3f2096.png"},"location":{"country":"Canada","address":"Calgary, AB","city":"Calgary","stateProvince":"AB"},"frontendLink":"/job-posting/aurora-cannabis-enterprises-inc/senior-data-engineer-to-support-cloud-base-data-warehouse/7b989018474aa77b946ffa71df5511ff","title":"Senior Data Engineer to support cloud base Data Warehouse...","category":"Medical & Healthcare","hash":"7b989018474aa77b946ffa71df5511ff","postingUrl":"https://ca.bebee.com/job/20220212-df1b33f2012e042d90b63083d2b5bdc3","timestamp":1644755229833,"postedOn":"NaN days ago"},{"function":["Data & Analytics","Engineering"],"description":"<div><p>Our client is seeking a Senior Data Engineer to support cloud base Data Warehouse maintenance and modernization. Mandatory</p><p><b>Skills:</b></p><p>Very strong experience in database systems including data warehouses and multi-dimensional analytic solutions. Deep understanding of Azure cloud technologies and infrastructure for data retention and processing such as Microsoft Azure Data Lake, Functions, Data Factory, Logic Apps, Azure Synapse and Databricks. Proficiency in scripting and programming using R and/or Python, C#. Outstanding skills in Microsoft full BI Stack in Azure environment.</p><p>Excellent SQL development skills to write complex queries involving multiple tables and develop stored procedures, triggers, user defined functions. Proficiency in Extracting, Transforming and Loading (ETL) data between data systems/ data warehouses. Experience in ETL change data capture methodologies and techniques, ETL data quality validation for mission critical data migrations. Experience in managing and deploying code to cloud services, including Azure DevOps experience.</p><p>Working knowledge of Linux, Visual Studio. Hand on experience with deployment and monitoring of machine learning models. Hand on experience with Microsoft Power Suite – Power Apps and Power BI. Knowledge in statistics and data mining. Strong Agile project execution experience with proven ability to prioritize and manage time.</p><p><b>RESPONSIBILITIES:</b></p><p>Maintain cloud base enterprise data warehouse and data marts. Automate reporting solutions and operationalize machine learning models. Implement optimized pipelines to extract and merge data sets from multiple sources. Perform data cleansing and transformation using advanced Azure tools. Work with the team to deploy new cloud-based reporting and analytics tools. Work side-by-side with the business SME’s, iterate the development in an agile fashion to build and test solutions with incremental changes.</p><p>Set up automated deployment processes. Implement data process improvements such as optimizing data delivery and scalability</p></div>","company":{"companyType":"Public/Established","name":"Aurora Cannabis Enterprises Inc.","logoUrl":"/logos/aurora-cannabis-5846417b31dc1080e3c3b4583c3f2096.png"},"location":{"country":"Canada","address":"Calgary, AB","city":"Calgary","stateProvince":"AB"},"frontendLink":"/job-posting/aurora-cannabis-enterprises-inc/senior-data-engineer-to-cloud-data-warehouse-maintenance-and/747c6fbb179ae1bf062c71d7526b621d","title":"Senior Data Engineer to cloud Data Warehouse maintenance and...","category":"Medical & Healthcare","hash":"747c6fbb179ae1bf062c71d7526b621d","postingUrl":"https://www.learn4good.com/jobs/calgary/canada/software_development/982785957/e/","timestamp":1645199283187,"postedOn":"NaN days ago"},{"salaries":[{"salaryStart":"$25k","salaryEnd":"$41k","currency":"US","source":"ZipRecruiter","position":"Full Time Dispatcher","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Full-Time-Dispatcher-Salary-in-Sacramento,CA"},{"salaryStart":"$11k","salaryEnd":"$110k","currency":"US","source":"Glassdoor","position":"Dispatch","type":"per year","url":"https://www.glassdoor.com/Salaries/sacramento-dispatch-salary-SRCH_IL.0,10_IM747_KO11,19.htm"},{"salaryStart":"$37k","salaryEnd":"$67k","currency":"US","source":"Salary.com","position":"Dispatcher","type":"per year","url":"https://www.salary.com/research/salary/benchmark/dispatcher-salary/sacramento-ca"}],"function":["Customer Service"],"description":"<div><p>We are looking for a reliable Cannabis Delivery Dispatcher to act as a communication point for our customers and drivers. You will receive orders, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Previous dispatching or professional phone experience is required.</p><p>• *Responsibilities**</p><p>- Receive customer calls and record significant information</p><p>- Address problems and requests by transmitting information or providing solutions</p><p>- Receive and dispatch orders for products or deliveries</p><p>- Prioritize calls according to urgency and importance</p><p>- Use phone or computer to send vehicles to appropriate locations</p><p>- Monitor the route and status of field units to coordinate and prioritize their schedule</p><p>- Provide field units with information about orders, traffic, obstacles and requirements</p><p>- Enter data in computer system and maintain logs and records of calls, activities and other information</p><p>• *Skills**</p><p>- Proven experience as dispatcher or relevant position</p><p>- Tech-savvy with knowledge of relevant methods (CAD)</p><p>- Fast typing with experience in data entry</p><p>- Knowledge of procedures and guideline for emergency situations</p><p>- Proficient in English (oral and written)</p><p>- Outstanding organizational and multitasking abilities</p><p>- Active listener with excellent communication skills</p><p>- Sound judgement and critical thinking</p><p>- High school diploma</p><p>- Knowledgeable in cannabis products, types, and measurements</p><p>Job Type: Part-time</p><p>Pay: $17.50 per hour</p><p><b>Benefits:</b></p><p>- Employee discount</p><p><b>Schedule:</b></p><p>- Day shift</p><p>- Monday to Friday</p><p>- Night shift</p><p>- Weekend availability</p><p>Work Location: One location</p></div>","company":{"name":"CannaCouriers"},"location":{"country":"United States","address":"Sacramento, CA, USA","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/cannacouriers/dispatcher-and-customer-service/4ab94dde85490cd9598e0287edf5e5c3","title":"Dispatcher and Customer Service","category":"Retail","hash":"4ab94dde85490cd9598e0287edf5e5c3","postingUrl":"https://www.herbcareer.com/cannabis-jobs/dispatcher-and-customer-service-cannacouriers-sacramento-california","timestamp":1650462001495,"postedOn":"NaN days ago","salary":"$25k - $41k"},{"salaries":[{"salaryStart":"$79k","salaryEnd":"$160k","currency":"US","source":"ZipRecruiter","position":"Data Engineer","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Data-Engineer-Salary--in-California"},{"salaryStart":"$79k","salaryEnd":"$160k","currency":"US","source":"Glassdoor","position":"Data Engineer","type":"per year","url":"https://www.glassdoor.com/Salaries/burbank-data-engineer-salary-SRCH_IL.0,7_IC1146756_KO8,21.htm"},{"salaryStart":"$40k","salaryEnd":"$180k","currency":"","source":"Talent.com","position":"Senior Data Engineer","type":"per year","url":"https://ca.talent.com/salary?job=senior+data+engineer"}],"function":["Engineering","Data & Analytics"],"description":"<div><p>About Nabis Nabis is a Series B stage licensed cannabis wholesale marketplace and distributor with the largest portfolio of cannabis brands, supplying over 100 brands to 99% of California's dispensaries and delivery services. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.</p><p>Our team, backed by Y-Combinator and a from a celebrity roster of tech executives, including Doordash cofounder Stanley Tang, Gmail creator Paul Buchheit and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology with the ultimate goal of becoming the largest distributor of cannabis products in the world.</p><p>The RoleNabis is looking for an experienced Data Engineer to play an integral role in the next phase of our growth. The ideal candidate is comfortable working both autonomously and part of a team and is a technically proficient problem solver that uses their skills to help drive data-driven decisions across the entire organization.</p><p><b>Responsibilities</b></p><p>• Develop and maintain production quality data pipelines.</p><p>• Build the infrastructure required for extraction, transformation and loading of data from a wide variety of data sources ranging from SQL to \"big data\" technologies.</p><p>• Assist in the design and development of scalable data analytics solutions derived from large and complex datasets integrated across multiple platforms.</p><p>• Ensure data is stored, handled, and processed in accordance with applicable privacy policies and regulations.</p><p>• Develop processes to simplify data integrity monitoring and identify areas of opportunity across departments.</p><p>• Contribute to feature roadmap for Analytics Services and help scope key projects / timeline requirements.</p><p>• Work collaboratively with engineering and strategy teams to enable data-driven decisions across the organization.</p><p>• Communicate findings to management team, technical collaborators, and business stakeholders using appropriate mediums</p><p>• Help identify organizational pain points and create compelling data-driven solutions containing holistic metrics summarizing performance and specific actionable insights.</p><p>• Support research used to evaluate potential external software integration partners</p><p>• Actively reinforce technical strategy and data integrity best practices across the organization.</p><p>Desired Qualifications and Skills</p><p>• 3+ years of relevant work experience in data engineering</p><p>• Fluency in SQL and understanding of NoSQL databases</p><p>• Ability to create and maintain production quality ETL/ELT pipelines using modern toolsets (Airflow, Kafka, dbt, Airbyte, Sqoop, etc.)</p><p>• Experience with creating and developing an integrated data model (Star Schema, Kimball, Data Vault)</p><p>• Experience with high scale data stores and processing (HDFS, Hive, Spark, RedShift, etc)</p><p>• Experience working leverage and developing cloud based resources and services (AWS, Azure, GCP, etc.)</p><p>• Familiarity with scripting languages like Python, JavaScript, R, Bash</p><p>• Prior work experience in supply chain or cannabis industry</p><p>• Ability to adapt to a dynamic work environment by consistently revising your approach in response to new information.</p><p>WHY YOU'LL LOVE WORKING AT NABIS</p><p>1. You'll work at the fastest growing cannabis startup in the U.S</p><p>2. Unlimited PTO and 100% work-from-home policy</p><p>3. Medical/Dental/Vision: 75% of employee premium paid by Nabis</p><p>4. Competitive salary, 401(k) plan, and equity compensation structure</p><p>5. Cannabis industry discounts at retail shops across California</p><p>Nabis is an Equal Opportunity Employer</p><p>Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect</p></div>","company":{"companyType":"Private/Established","name":"NABIS","logoUrl":"/logos/nabis-dfe807e27b143237b23822dce65ae95a.jpeg"},"location":{"country":"United States","address":"California Hot Springs, CA, USA","city":"California Hot Springs","stateProvince":"CA"},"frontendLink":"/job-posting/nabis/data-engineer/b4e7c37eaae0fd07c9cac9ac31253fbc","title":"Data Engineer","category":"Supply Chain & Logistics","hash":"b4e7c37eaae0fd07c9cac9ac31253fbc","postingUrl":"https://directlyapply.com/jobs/nabis/6208be6ed7ab478521875524","timestamp":1644933283195,"postedOn":"NaN days ago","salary":"$79k - $160k"},{"function":["Data & Analytics","Engineering"],"description":"<div><p>About Nabis</p><p>Nabis is the #1 Licensed Cannabis B2B Platform in the world with the largest portfolio of cannabis brands, supplying over 100 brands to 99% of California’s dispensaries and delivery services. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation</p><p>Our team, backed by Y-Combinator and from a celebrity roster of tech executives, including Doordash co-founder Stanley Tang, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology with the ultimate goal of becoming the largest distributor of cannabis products in the world.</p><p>The Role</p><p>Nabis is looking for an experienced Data Engineer to play an integral role in the next phase of our growth. The ideal candidate is comfortable working both autonomously and as part of a team and is a technically proficient problem solver that uses their skills to help drive data-driven decisions across the entire organization.</p><p><b>Responsibilities</b></p><p>• Develop and maintain production quality data pipelines.</p><p>• Build the infrastructure required for extraction, transformation, and loading of data from a wide variety of data sources ranging from SQL to “big data” technologies.</p><p>• Assist in the design and development of scalable data analytics solutions derived from large and complex datasets integrated across multiple platforms.</p><p>• Ensure data is stored, handled, and processed in accordance with applicable privacy policies and regulations.</p><p>• Develop processes to simplify data integrity monitoring and identify areas of opportunity across departments.</p><p>• Contribute to feature roadmap for Analytics Services and help scope key projects/timeline requirements.</p><p>• Work collaboratively with engineering and strategy teams to enable data-driven decisions across the organization.</p><p>• Communicate findings to the management team, technical collaborators, and business stakeholders using appropriate mediums</p><p>• Help identify organizational pain points and create compelling data-driven solutions containing holistic metrics summarizing performance and specific actionable insights.</p><p>• Support research used to evaluate potential external software integration partners</p><p>• Actively reinforce the technical strategy and data integrity best practices across the organization.</p><p>Desired Qualifications And Skills</p><p>• 3+ years of relevant work experience in data engineering.</p><p>• Fluency in SQL and understanding of NoSQL databases.</p><p>• Ability to create and maintain production quality ETL/ELT pipelines using modern toolsets (Airflow, Kafka, dbt, Airbyte, Sqoop, etc.)</p><p>• Experience with creating and developing an integrated data model (Star Schema, Kimball, Data Vault)</p><p>• Experience with high scale data stores and processing (HDFS, Hive, Spark, Redshift, etc)</p><p>• Experience working leverage and developing cloud-based resources and services (AWS, Azure, GCP, etc.)</p><p>• Familiarity with scripting languages like Python, JavaScript, R, Bash.</p><p>• Prior work experience in the supply chain or cannabis industry.</p><p>• Ability to adapt to a dynamic work environment by consistently revising your approach in response to new information.</p><p>WHY YOU'LL LOVE WORKING AT NABIS: 1. You'll work at the fastest growing cannabis startup in the U.S2. Unlimited PTO and 100% work-from-home policy3. Medical/Dental/Vision: 75% of employee premium paid by Nabis4. Competitive salary, 401(k) plan, and equity compensation structure5. Cannabis industry discounts at retail shops across California Nabis is an Equal Opportunity Employer Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.</p><p>About NABIS</p><p>Nabis is the #1 Licensed Cannabis B2B Platform in the world with the largest portfolio of cannabis brands, supplying over 100 brands to 99% of California’s dispensaries and delivery services. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. Our team, backed by Y-Combinator and a from a celebrity roster of tech executives, including Doordash cofounder Stanley Tang, Gmail creator Paul Buchheit and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology with the ultimate goal of becoming the largest distributor of cannabis products in the world</p></div>","company":{"companyType":"Private/Established","name":"NABIS","logoUrl":"/logos/nabis-dfe807e27b143237b23822dce65ae95a.jpeg"},"location":{"country":"United States","address":"Redwood City, CA, USA","city":"Redwood City","stateProvince":"CA"},"frontendLink":"/job-posting/nabis/data-engineer-ft/718fda1b51f583cac2f7d21a9a7f2dbd","title":"Data Engineer (FT)","category":"Supply Chain & Logistics","hash":"718fda1b51f583cac2f7d21a9a7f2dbd","postingUrl":"https://www.linkedin.com/jobs/view/data-engineer-ft-at-nabis-2920240524","timestamp":1645022463050,"postedOn":"NaN days ago"},{"function":["Data & Analytics","Engineering"],"description":"<div><p><b>Job Description</b></p><p><b>About Nabis:</b></p><p>Nabis is the #1 Licensed Cannabis B2B Platform in the world with the largest portfolio of cannabis brands, supplying over 100 brands to 99% of California’s dispensaries and delivery services. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation</p><p>Our team, backed by Y-Combinator and from a celebrity roster of tech executives, including Doordash co-founder Stanley Tang, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology with the ultimate goal of becoming the largest distributor of cannabis products in the world.</p><p><b>The Role:</b></p><p>Nabis is looking for an experienced Data Engineer to play an integral role in the next phase of our growth. The ideal candidate is comfortable working both autonomously and as part of a team and is a technically proficient problem solver that uses their skills to help drive data-driven decisions across the entire organization.</p><p><b>Responsibilities:</b></p><p>• Develop and maintain production quality data pipelines.</p><p>• Build the infrastructure required for extraction, transformation, and loading of data from a wide variety of data sources ranging from SQL to “big data” technologies.</p><p>• Assist in the design and development of scalable data analytics solutions derived from large and complex datasets integrated across multiple platforms.</p><p>• Ensure data is stored, handled, and processed in accordance with applicable privacy policies and regulations.</p><p>• Develop processes to simplify data integrity monitoring and identify areas of opportunity across departments.</p><p>• Contribute to feature roadmap for Analytics Services and help scope key projects/timeline requirements.</p><p>• Work collaboratively with engineering and strategy teams to enable data-driven decisions across the organization.</p><p>• Communicate findings to the management team, technical collaborators, and business stakeholders using appropriate mediums</p><p>• Help identify organizational pain points and create compelling data-driven solutions containing holistic metrics summarizing performance and specific actionable insights.</p><p>• Support research used to evaluate potential external software integration partners</p><p>• Actively reinforce the technical strategy and data integrity best practices across the organization.</p><p><b>Desired Qualifications and Skills:</b></p><p>• 3+ years of relevant work experience in data engineering.</p><p>• Fluency in SQL and understanding of NoSQL databases.</p><p>• Ability to create and maintain production quality ETL/ELT pipelines using modern toolsets (Airflow, Kafka, dbt, Airbyte, Sqoop, etc.)</p><p>• Experience with creating and developing an integrated data model (Star Schema, Kimball, Data Vault)</p><p>• Experience with high scale data stores and processing (HDFS, Hive, Spark, Redshift, etc)</p><p>• Experience working leverage and developing cloud-based resources and services (AWS, Azure, GCP, etc.)</p><p>• Familiarity with scripting languages like Python, JavaScript, R, Bash.</p><p>• Prior work experience in the supply chain or cannabis industry.</p><p>• Ability to adapt to a dynamic work environment by consistently revising your approach in response to new information.</p><p><b>WHY YOU'LL LOVE WORKING AT NABIS:</b></p><p>1. You'll work at the fastest growing cannabis startup in the U.S</p><p>2. Unlimited PTO and 100% work-from-home policy</p><p>3. Medical/Dental/Vision: 75% of employee premium paid by Nabis</p><p>4. Competitive salary, 401(k) plan, and equity compensation structure</p><p>5. Cannabis industry discounts at retail shops across California</p><p>Nabis is an Equal Opportunity Employer</p><p>Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.</p><p><b>About NABIS:</b></p><p>Nabis is the #1 Licensed Cannabis B2B Platform in the world with the largest portfolio of cannabis brands, supplying over 100 brands to 99% of California’s dispensaries and delivery services. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Our team, backed by Y-Combinator and a from a celebrity roster of tech executives, including Doordash cofounder Stanley Tang, Gmail creator Paul Buchheit and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology with the ultimate goal of becoming the largest distributor of cannabis products in the world</p></div>","company":{"companyType":"Private/Established","name":"NABIS","logoUrl":"/logos/nabis-dfe807e27b143237b23822dce65ae95a.jpeg"},"location":{"country":"United States","address":"Los Angeles, CA, USA","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/nabis/data-engineer-ft/5d9c796978a65b488ed8138fe2f21598","title":"Data Engineer (FT)","category":"Supply Chain & Logistics","hash":"5d9c796978a65b488ed8138fe2f21598","postingUrl":"https://www.ziprecruiter.com/c/NABIS/Job/Data-Engineer-(FT)/-in-Los-Angeles,CA?jid=0fdc5431d551a895","timestamp":1645022388771,"postedOn":"NaN days ago"},{"function":["Science"],"description":"<div><p>Description</p><p>Essential Functions </p><p>• Conducts sample extraction, dilution and analysis using state of the art analytical instrumentation including HPLC, ICP-MS, GC-MS / MS, LC-MS / MS, and GC-MS.</p><p>• Performs and confirms calculations for quality control samples.</p><p>• Performs data handling and calculation of results.</p><p>• Ensures accuracy of data entered into LIMS.</p><p>• Trains other staff members.</p><p>• Assist with development and validation of new testing methodologies.</p><p>• Additional duties as assigned.</p><p>Good technical writing skills in analytical chemistry written and oral comprehension, written and oral expression . Ability to integrate observations (visual and written, discrimination) into evaluation process.</p><p>College math mathematical reasoning, memorizing . Ability to work at a fast pace, prioritize work assignments and handle stress high productivity .</p><p><b>Marginal Functions :</b></p><p>• Orders chemicals and supplies for the department.</p><p>• Maintains inventory of needed supplies.</p><p>Physical Functions</p><p>• Sitting - 25%</p><p>• Standing - 70%</p><p>• Walking - 5%</p><p>• Writing - 20%</p><p>• Visual - 100%</p><p>Chemical Safety</p><p>Must be able to comprehend the potential hazards of the chemicals in use and adhere to the proper safety techniques as dictated by the Safety Manual and / or Management.</p><p>Laboratory Safety</p><p>• Must be able to wear gloves, lab coat, eye protection, sleeves, hearing protection, pesticide suit, plastic booties, dust masks, a respirator and a face mask.</p><p>• Must be able to understand and follow laboratory safety standards.</p><p>Job Specifications</p><p>• Must be at least 21 years old</p><p>• B.S. degree in chemistry or related field and at least 3 years of relevant laboratory experience, or 5+ years of relevant laboratory experience in lieu of a degree.</p><p>• Previous ISO 17025 experience in a cannabis testing laboratory is preferred.</p><p>• Experience operating a full spectrum of analytical instrumentation, such as HPLC, ICP-MS, GC-MS / MS, LC-MS / MS, and GC-MS is preferred.</p><p>LI-JB1</p><p>Last updated : 2022-05-03</p></div>","company":{"name":"Smithers"},"location":{"country":"United States","address":"Wareham, MA, USA","city":"Wareham","stateProvince":"MA"},"frontendLink":"/job-posting/smithers/services-division/18e346014209a8293009d8d30984b22a","title":"Services division","category":"Agriculture & Farming","hash":"18e346014209a8293009d8d30984b22a","postingUrl":"https://www.talent.com/view?id=0ae86b276364","timestamp":1651672641432,"postedOn":"NaN days ago"},{"salaries":[{"salaryStart":"$37k","salaryEnd":"$100k","currency":"","source":"Monster.ca","position":"Data Engineer","type":"per year","url":"https://www.monster.ca/salary/q-data-engineer-l-elgin-manitoba"}],"function":["Data & Analytics","Engineering"],"description":"<div><p>York Mills, Toronto, ON, Canada Req #291</p><p>Friday, August 27, 2021</p><p>About Us</p><p>The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and is now the provincial wholesaler of cannabis for private retail stores.</p><p>Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.</p><p>About The Role</p><p>We are looking for a Senior Data Engineer to join our Data Science team. As Senior Data Engineer, you will be responsible to optimize and build our data pipelines and data architecture within our integrated systems to power, advanced analysis analytical reports, and dashboards for our internal clients. You will contribute towards the design and implementation of data warehouses.</p><p>As Senior Data Engineer, you will use your strong collaboration skills to work cross-functionally to translate business requirements into technical designs. This is an exciting opportunity to use your 5+ years of experience with data engineering to provide guidance and insights into data initiatives/requests, based upon your knowledge of industry best practices and methodology to provide robust solutions.</p><p>About Your Day</p><p>• Build and maintain batch and real-time data pipelines</p><p>• Develop data integration solutions to integrate a variety of data sets from disparate sources into a data model to support BI and analytical requirements</p><p>• Design and develop automated transactional data processing pipelines, LogicApps, Azure functions and other Azure components</p><p>• Solution complex data engineering problems to directly support and deliver strategic data initiatives</p><p>• Build predictive and prescriptive data models to enable deeper and better data insights</p><p>• Automate pipelines and troubleshoot data failures</p><p>• Maintain existing Azure Eco-system and ensure consistency in data delivery architecture throughout the project life cycle.</p><p>• Architect standard procedures for data storage, processing, and consumption using industry best practices</p><p>• Ensure adherence to architectural guidelines and principles</p><p>• Partner closely with data analysts and cross-functional teams to translate business requirements into detailed technical designs</p><p>• Improve and automate, where possible, the data pipelines used for data analytics, business data flows, and solution integration</p><p>• Translate data requirements into detailed designs and pipeline architecture, ensuring proper documentation of methodology</p><p>• Create technical and functional documentation for Data Science and other business teams</p><p>• Drive thought leadership and define best practices around data extraction, modeling, consumption, and governance</p><p><b>About You</b></p><p>• Bachelor's degree in Computer Science/Software Engineering/Information Technology or a related field of study, or equivalent level of education and experience</p><p>• Azure Data Engineer or Azure Solution Architect certification would be an asset</p><p>• 5+ years of experience with data analytics, developing and maintaining data warehouses to feed advanced analytics and deploying analytical models within an organization</p><p>• Expertise in Azure data engineering, including Automated Data Pipelines, LogicApps, Azure functions, Azure Data Factory, Azure Data Lake, Azure data monitoring and ETL jobs</p><p>• Strong experience with data warehousing, data integration, schema design and data modeling</p><p>• Advanced skill with Excel, SQL and one of the scripting languages (Python or R)</p><p>• Good knowledge of Power BI and/or other reporting tools would be an asset</p><p>• Excellent analytical, troubleshooting, research, and problem-solving skills</p><p>• Ability to align with rapid business changes: new requirements, evolving goals and strategies and technological advancements</p><p>• Experience with Azure Synapse would be an asset</p><p>• Ability to work independently with business users under minimal supervision in a highly collaborative and agile work environment</p><p>• Excellent written and verbal communication skills</p><p>Job Details</p><p>• City: Toronto, ON</p><p>• Employment Type: Full-Time Permanent</p><p>• Required Travel: Rare, Within GTA</p><p>• Application Deadline: September 3, 2021</p><p>We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation please let us know, we will work with you to meet your needs.</p><p>Other details</p><p>• Pay Type</p><p>Salary</p><p>Job originally posted on GrabJobs. If you need to report this job please contact GrabJobs</p></div>","company":{"website":"ocs.ca","companyType":"Government","name":"OCS","logoUrl":"/logos/ocs-b67c345b3aee8c617dbc56a9ed68262c.jpeg"},"location":{"country":"Canada","address":"Virden, MB","city":"Virden","stateProvince":"MB"},"frontendLink":"/job-posting/ocs/senior-data-engineer/0a8d3034e67333ef9cb77d74938d2d2f","title":"Senior Data Engineer","category":"Government","hash":"0a8d3034e67333ef9cb77d74938d2d2f","postingUrl":"https://ca.linkedin.com/jobs/view/senior-data-engineer-at-ocs-3048197357","timestamp":1651153415215,"postedOn":"NaN days ago","salary":"$37k - $100k"},{"salaries":[{"salaryStart":"$91k","salaryEnd":"$160k","currency":"US","source":"ZipRecruiter","position":"Senior Data Engineer","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Senior-Data-Engineer-Salary-in-Toronto,ON"},{"salaryStart":"$94k","salaryEnd":"$130k","currency":"","source":"Glassdoor","position":"Senior Data Engineer","type":"per year","url":"https://www.glassdoor.ca/Salary/Scotiabank-Senior-Data-Engineer-Toronto-Salaries-EJI_IE11013.0,10_KO11,31_IL.32,39_IM976.htm"},{"salaryStart":"$91k","salaryEnd":"$140k","currency":"","source":"Payscale","position":"Senior Data Engineer","type":"per year","url":"https://www.payscale.com/research/CA/Job=Senior_Data_Engineer/Salary/a75eb43e/Toronto-ON"}],"function":["Data & Analytics","Engineering"],"description":"<div><p>Job Brief</p><p>We have a vacancy of Senior Data Engineer in our company, OCS. This vacancy is based in Toronto Ontario Canada. Please go through the job detail mentioned below.</p><p>Position Title: Senior Data Engineer</p><p>Company: OCS</p><p>Work Type: Full Time</p><p>City of work: Toronto Ontario Canada</p><p><b>Salary:</b></p><p>URL Expiry: 2022-06-09</p><p>Posted on: ca.jobsoffices.com</p><p>Job Detail</p><p>York Mills, Toronto, ON, Canada Req #291</p><p>Friday, August 27, 2021</p><p>About Us</p><p>The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and is now the provincial wholesaler of cannabis for private retail stores.</p><p>Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.</p><p>About The Role</p><p>We are looking for a Senior Data Engineer to join our Data Science team. As Senior Data Engineer, you will be responsible to optimize and build our data pipelines and data architecture within our integrated systems to power, advanced analysis, analytical reports, and dashboards for our internal clients. You will contribute towards the design and implementation of data warehouses.</p><p>As Senior Data Engineer, you will use your strong collaboration skills to work cross-functionally to translate business requirements into technical designs. This is an exciting opportunity to use your 5+ years of experience with data engineering to provide guidance and insights into data initiatives/requests, based upon your knowledge of industry best practices and methodology to provide robust solutions.</p><p>About Your Day</p><p>• Build and maintain batch and real-time data pipelines</p><p>• Develop data integration solutions to integrate a variety of data sets from disparate sources into a data model to support BI and analytical requirements</p><p>• Design and develop automated transactional data processing pipelines, LogicApps, Azure functions and other Azure components</p><p>• Solution complex data engineering problems to directly support and deliver strategic data initiatives</p><p>• Build predictive and prescriptive data models to enable deeper and better data insights</p><p>• Automate pipelines and troubleshoot data failures</p><p>• Maintain existing Azure Eco-system and ensure consistency in data delivery architecture throughout the project life cycle.</p><p>• Architect standard procedures for data storage, processing, and consumption using industry best practices</p><p>• Ensure adherence to architectural guidelines and principles</p><p>• Partner closely with data analysts and cross-functional teams to translate business requirements into detailed technical designs</p><p>• Improve and automate, where possible, the data pipelines used for data analytics, business data flows, and solution integration</p><p>• Translate data requirements into detailed designs and pipeline architecture, ensuring proper documentation of methodology</p><p>• Create technical and functional documentation for Data Science and other business teams</p><p>• Drive thought leadership and define best practices around data extraction, modeling, consumption, and governance</p><p><b>About You</b></p><p>• Bachelor’s degree in Computer Science/Software Engineering/Information Technology or a related field of study, or equivalent level of education and experience</p><p>• Azure Data Engineer or Azure Solution Architect certification would be an asset</p><p>• 5+ years of experience with data analytics, developing and maintaining data warehouses to feed advanced analytics and deploying analytical models within an organization</p><p>• Expertise in Azure data engineering, including Automated Data Pipelines, LogicApps, Azure functions, Azure Data Factory, Azure Data Lake, Azure data monitoring and ETL jobs</p><p>• Strong experience with data warehousing, data integration, schema design and data modeling</p><p>• Advanced skill with Excel, SQL and one of the scripting languages (Python or R)</p><p>• Good knowledge of Power BI and/or other reporting tools would be an asset</p><p>• Excellent analytical, troubleshooting, research, and problem-solving skills</p><p>• Ability to align with rapid business changes: new requirements, evolving goals and strategies and technological advancements</p><p>• Experience with Azure Synapse would be an asset</p><p>• Ability to work independently with business users under minimal supervision in a highly collaborative and agile work environment</p><p>• Excellent written and verbal communication skills</p><p>Job Details</p><p>• City: Toronto, ON</p><p>• Employment Type: Full-Time Permanent</p><p>• Required Travel: Rare, Within GTA</p><p>• Application Deadline: September 3, 2021</p><p>We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation please let us know, we will work with you to meet your needs.</p><p>Other details</p><p>• Pay Type</p><p>Salary</p><p>Job originally posted on GrabJobs. If you need to report this job please contact GrabJobs</p></div>","company":{"website":"ocs.ca","companyType":"Government","name":"OCS","logoUrl":"/logos/ocs-b67c345b3aee8c617dbc56a9ed68262c.jpeg"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/ocs/senior-data-engineer-jobs/0e11a9a01f275d1deab64c11a5ddc847","title":"Senior Data Engineer Jobs","category":"Government","hash":"0e11a9a01f275d1deab64c11a5ddc847","postingUrl":"https://ca.jobsoffices.com/jobs/senior-data-engineer-jobs-280422-1-4056/","timestamp":1651407312819,"postedOn":"NaN days ago","salary":"$91k - $160k"},{"salaries":[{"salaryStart":"$6.2k","salaryEnd":"$200k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/santa-barbara-customer-service-representative-salary-SRCH_IL.0,13_IM766_KO14,45.htm"},{"salaryStart":"$32k","salaryEnd":"$57k","currency":"US","source":"ZipRecruiter","position":"Senior Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Senior-Customer-Service-Representative-Salary-in-Oxnard,CA"},{"salaryStart":"$31k","salaryEnd":"$50k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/los-angeles-ca"}],"function":["Customer Service"],"description":"<div><p>Full Job Description</p><p>Customer Service Representative</p><p>We are looking for a world-class Customer Service Representative and our goal is to hire a career-minded person that is looking to join our office support team at HPC.</p><p>We have a great team and are looking for another Customer Service Rep who will proudly represent our brand and create lifetime customers.</p><p>This is the perfect career for someone with phone experience in the service industry who has prior experience in a customer focused, administrative role.</p><p>If you are customer focused and solution oriented, then this is the position for you</p><p><b>Job Responsibilities:</b></p><p>• Answer incoming customer phone calls, answer questions and resolve any product or service related issues for customers, occasionally follow up with customers to ensure complete satisfaction</p><p>• Taking phone orders for our delivery service</p><p>• Following up with customers</p><p>• Maintain customer records by updating account information</p><p>• Excellent written and verbal communication skills including helpfulness and patience in dealing with fellow employees, external customers, and vendors</p><p>• Outstanding organizational and problem solving skills with the ability to prioritize tasks in a fast paced, fun working environment</p><p><b>Job Requirements:</b></p><p>• Must be dependable and reliable</p><p>• Experience handling high volume of calls in a service related industry.</p><p>• Proficiency in Microsoft Office</p><p>• Self-motivated with an ability to learn quickly, work independently and think proactively</p><p>• Strong attention to detail and work ethic (honesty and integrity are key for this position and to our organization)</p><p>• Outstanding written and verbal communication skills</p><p>• Positive, winning attitude and dedication to ensuring customer satisfaction</p><p>• Advanced skills in organizing and time management</p><p>• Ability to multi-task</p><p>• Ability to adapt to any new situations as they arise.</p><p>• Must be 21 years or older</p><p>• Must be able to pass a live scan background check</p><p>Company incentives</p><p>Employee discounts</p><p>Benefits package</p><p>Family oriented driven company</p><p>Professional development opportunities</p><p>Volunteer time</p><p>Employee appreciation days</p><p>Vacation and sick time</p><p>Disclaimer</p><p>The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Candidate may be required to perform duties outside of their normal responsibilities from time to time, as needed.</p><p>Pay: $16.00</p><p>This is a full time position</p><p>Powered by JazzHR</p></div>","company":{"companyType":"Private/Established","name":"420 HPC","logoUrl":"/logos/420-hpc-2ecf5ef0c371c0390656d5cfb0c32639.jpeg"},"location":{"country":"United States","address":"Port Hueneme, CA, USA","city":"Port Hueneme","stateProvince":"CA"},"frontendLink":"/job-posting/420-hpc/customer-service-representative/879cd2bd7636918bd863aadd8c901d1a","title":"Customer Service Representative","category":"Retail","hash":"879cd2bd7636918bd863aadd8c901d1a","postingUrl":"https://us.bebee.com/job/20220202-a32fb91f59a971d2835c9514395e74d8","timestamp":1643985421507,"postedOn":"NaN days ago","salary":"$6.2k - $200k"},{"salaries":[{"salaryStart":"$25k","salaryEnd":"$44k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/nashville-customer-service-representative-salary-SRCH_IL.0,9_IM604_KO10,41.htm"},{"salaryStart":"$22k","salaryEnd":"$51k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Nashville,TN"},{"salaryStart":"$11","salaryEnd":"$19","currency":"US","source":"Payscale","position":"Customer Service Representative (CSR)","type":"per hour","url":"https://www.payscale.com/research/US/Job=Customer_Service_Representative_(CSR)/Hourly_Rate/4040c093/Nashville-TN"}],"function":["Customer Service"],"description":"<div><p>Craft Cannabis is looking for a customer-oriented field sales representative. We need someone energetic, personable, and excited to get out and connect with our customer base.</p><p>Craft Cannabis is a leader in the Nashville hemp industry and growing rapidly, meaning there is a lot of opportunity and a lot to learn</p><p>We need a reliable, organized, and enthusiastic person to join our team!</p><p><b>Responsibilities</b></p><p>• Manage incoming calls</p><p>• Generate sales leads</p><p>• Identify and assess customers needs to achieve satisfaction</p><p>• Build sustainable relationships and trust with customer accounts through open and interactive communication</p><p>• Provide accurate, valid and complete information by using the right methods / tools</p><p>• Meet personal / customer service team sales targets and call handling quotas</p><p>• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</p><p>• Keep records of customer interactions, process customer accounts and file documents</p><p>• Follow communication procedures, guidelines and policies</p><p>• Take the extra mile to engage customers</p><p><b>Skills</b></p><p>• Proven customer support experience or experience as a client service representative</p><p>• Track record of over-achieving quota</p><p>• Strong phone contact handling skills and active listening</p><p>• Familiarity with CRM systems and practices</p><p>• Customer orientation and ability to adapt / respond to different types of characters</p><p>• Excellent communication and presentation skills</p><p>• Ability to multi-task, prioritize, and manage time effectively</p><p>• High school degree</p><p>Job Type : Full-time</p><p>Pay : $18.00 - $20.00 per hour</p><p><b>Benefits :</b></p><p>Employee discount</p><p><b>Schedule :</b></p><p>• Monday to Friday</p><p>• Weekend availability</p><p><b>Supplemental Pay :</b></p><p>Commission pay</p><p><b>Ability to commute / relocate :</b></p><p>Nashville, TN 37211 : Reliably commute or planning to relocate before starting work (Preferred)</p><p><b>Education :</b></p><p>High school or equivalent (Preferred)</p><p>Application Deadline : 12 / 04 / 2021</p><p>Last updated : 2022-02-03</p></div>","company":{"companyType":"Private/Startup","name":"Craft Cannabis","logoUrl":"/logos/craft-cannabis-company-a1cab9d377f9c9417a2fb55622c158d2.png"},"location":{"country":"United States","address":"Nashville, TN, USA","city":"Nashville","stateProvince":"TN"},"frontendLink":"/job-posting/craft-cannabis/customer-service-representative/6e4f7c0529f917675fb50247c8692b3b","title":"Customer service representative","category":"Agriculture & Farming","hash":"6e4f7c0529f917675fb50247c8692b3b","postingUrl":"https://www.talent.com/view?id=b2480e569009","timestamp":1643985497194,"postedOn":"NaN days ago","salary":"$25k - $44k"},{"salaries":[{"salaryStart":"$21k","salaryEnd":"$49k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Jacksonville,FL"},{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/jacksonville-fl"},{"salaryStart":"$24k","salaryEnd":"$44k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/jacksonville-customer-service-representative-salary-SRCH_IL.0,12_IC1154093_KO13,44.htm"}],"function":["Customer Service"],"description":"<div><p>KindTapTechnologies, LLC is a young fintech providing digital payment products for the rapidly growing cannabis industry. KindTap is seeking a Customer Service Representative (CSR) to serve as the resource within the Contact Center for customer and merchant needs. The successful candidate will also provide back-office operations support in researching issues and opportunities to improve the customer experience.</p><p>Key Duties Responsibilities (include But Not Limited To)</p><p>• Receive customer calls, texts and emails and provide accurate, satisfactory answers to their queries and concerns.</p><p>• Listen to customers’ concerns and handle complaints.</p><p>• De-escalate situations involving dissatisfied customers, offering patient assistance and support.</p><p>• Guide callers through troubleshooting, navigating the company site or using the products or services.</p><p>• Provide detailed explanations of services or products.</p><p>• Review customer accounts and transactions while resolving issues.</p><p>• Ability to learn and follow all customer service procedures and policies.</p><p>• Prepare communications, such as emails, reports, and other correspondence.</p><p>Salary</p><p>$14 - $18 USD per hour</p><p>Required Skills</p><p>• High school diploma or equivalent required.</p><p>• Minimum of 2 years of customer service experience in a services industry.</p><p>• Strong PC skills, proficient in MS Office specifically Excel and Outlook.</p><p>• Able to prioritize issues and handle several sensitive processes at once in a timely fashion.</p><p>• Must be able to work independently with minimal supervision.</p><p>• Experience with HubSpot is a plus.</p><p>• Possess excellent verbal and written communication skills.</p><p>• Valid driver's license and reliable vehicle.</p><p>Desired Skills</p><p>• Ability to easily engage with a variety of individuals and groups.</p><p>• Strong written and verbal communication skills.</p><p>• Exceptional customer service and interpersonal skills to build authentic business relationships.</p><p>• Ability to communicate product differentiation and benefits to succeed in a competitive environment.</p><p>About KindTap</p><p>The first credit &amp; loyalty-enabled digital payments platform for highly-regulated industries.</p><p><b>Benefits</b></p><p>Equal opportunity employer</p><p>KindTap is an Equal Opportunity Employer</p></div>","company":{"companyType":"Private/Growth","name":"FlowerHire","logoUrl":"/logos/flowerhire-de3bfde5362e9dec37f0eb36f4c1951a.jpeg"},"location":{"country":"United States","address":"Jacksonville, FL, USA","city":"Jacksonville","stateProvince":"FL"},"frontendLink":"/job-posting/flowerhire/customer-service-representative/4028b46b1eeb522b0f0be89cd2282fc5","title":"Customer Service Representative","category":"Professional, Scientific, and Technical Services","hash":"4028b46b1eeb522b0f0be89cd2282fc5","postingUrl":"https://www.linkedin.com/jobs/view/customer-service-representative-at-flowerhire-2921349377","timestamp":1645102634381,"postedOn":"NaN days ago","salary":"$21k - $49k"},{"salaries":[{"salaryStart":"$29k","salaryEnd":"$54k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/irvine-customer-service-representative-salary-SRCH_IL.0,6_IC1146798_KO7,38.htm"},{"salaryStart":"$24k","salaryEnd":"$54k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Irvine,CA"},{"salaryStart":"$31k","salaryEnd":"$50k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/irvine-ca"}],"function":["Customer Service"],"description":"<div><p>Our mission is to make high-quality legal cannabis available to all our customers via our fast delivery platform and service. The Customer Service team will be our competitive advantage as we quickly scale this eCommerce startup.</p><p>On our Customer Service team, you will be responsible for interfacing with customers on the phone, online chat, and email interactions. You will develop and maintain positive customer relations and coordinate with various functions within our company to ensure customer requests are handled in an appropriate and timely manner.</p><p>Essential Duties And Responsibilities</p><p>• Maintain a positive, empathetic, and professional attitude toward customers at all times</p><p>• Respond promptly to all customer inquiries through phone, chat and/or email</p><p>• Provide feedback and recommend solutions to improve the efficiency of the customer service process and general operations</p><p>• Support and drive sales in conjunction with marketing while working with customers</p><p>• Ensure customer satisfaction and provide professional customer support</p><p>• Quick action when answering customer questions, complaints, and concerns via our email, web chat, and SMS support channels</p><p>• Provide support to delivery drivers on the road and the fulfillment team in our depots</p><p>• Create notes of all customer interactions in our system</p><p><b>Minimum Qualifications</b></p><p>• Prior experience with customer service; prior experience in sales a plus</p><p>• Ability to multitask within different web-based applications</p><p>• Proficient in working with different technology applications; G-Suite a plus</p><p>• Experience with a CRM Tools</p><p>• Ability to work in a team environment and take direction from management and supervisors</p><p>• Experience in the Cannabis, ECommerce, Logistics or Delivery industries</p></div>","company":{"companyType":"Private/Startup","name":"Dyrect","logoUrl":"/logos/dyrect-d33f18c1fd78f6ab1fef2d9880675ca7.png"},"location":{"country":"United States","address":"Irvine, CA, USA","city":"Irvine","stateProvince":"CA"},"frontendLink":"/job-posting/dyrect/customer-service-representative/e0ccf358a0db39a6cfc5fd187a82c8eb","title":"Customer Service Representative","category":"Information Technology & Services","hash":"e0ccf358a0db39a6cfc5fd187a82c8eb","postingUrl":"https://www.glassdoor.com/job-listing/customer-service-representative-dyrect-JV_IC1146798_KO0,31_KE32,38.htm?jl=3715666475","timestamp":1644412117560,"postedOn":"NaN days ago","salary":"$29k - $54k"},{"salaries":[{"salaryStart":"$32k","salaryEnd":"$52k","currency":"US","source":"Salary.com","position":"Customer Service Representative II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-ii-salary/atlanta-ga"},{"salaryStart":"$23k","salaryEnd":"$52k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-Comparison-in-Atlanta,GA"},{"salaryStart":"$10","salaryEnd":"$20","currency":"US","source":"Payscale","position":"Customer Service Representative (CSR)","type":"per hour","url":"https://www.payscale.com/research/US/Job=Customer_Service_Representative_(CSR)/Hourly_Rate/d769d052/Atlanta-GA"}],"function":["Customer Service"],"description":"<div><p>Earthshine Organics is a full-service CBD Hemp company, dedicated to the marketing of hemp products and services. We partner with hemp/cannabis industry companies who are dedicated to making their brand image not only recognizable, but an experience for the consumer. Are you looking for a fun and challenging position in the growing Hemp CBD/Cannabis industry? Earthshine Organics is a rapidly expanding and growing. We are expanding our operations and are seeking a National Sales Representative. This position is responsible for building new wholesale channels. Previous hemp cbd/cannabis wholesale experience is required. This job posting is not meant to be an all-inclusive statement of every duty and responsibility required of this position. The employee will be held responsible for all duties assigned. It is the policy of the Company to provide equal opportunity for employment to any employee or applicant, irrespective of race, color, religion, sex, age, marital status, sexual orientation, genetic information, national origin, or any other legally protected characteristic. Equal opportunity for employment shall also be extended to those qualified individuals with handicaps who apply for or are employed by Earthshine Organics. All employees must be authorized to work in the United States. Employment with the Company is contingent on the successful completion of a background investigation. Earthshine Organics is an at-will Company. Employees have the right to end their work relationship with the Company for any reason, with or without advance notice, and the Company has the same right. How to Apply: Submit your resume to us with the job title in the subject line. We look forward to hearing from you! www.earthshineorganics.com Job Type: Commission Pay: $85,000.00 per year Education: High school or equivalent (Required) License: Driver's License (Required</p></div>","company":{"website":"capitalmarketsp.com","name":"CMP.jobs"},"location":{"country":"United States","address":"Atlanta, GA, USA","city":"Atlanta","stateProvince":"GA"},"frontendLink":"/job-posting/cmpjobs/customer-service-representative/8f57ed6e1815f998a08460ec18b5eb9d","title":"Customer Service Representative","category":"Retail","hash":"8f57ed6e1815f998a08460ec18b5eb9d","postingUrl":"https://us.fidanto.com/jobs/job-opening/family-and-general-practitioners/customer-service-representative-1052198562","timestamp":1646919312949,"postedOn":"NaN days ago","salary":"$32k - $52k"},{"salaries":[{"salaryStart":"$27k","salaryEnd":"$44k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/rochester-ny"},{"salaryStart":"$9k","salaryEnd":"$120k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/rochester-customer-service-representative-salary-SRCH_IL.0,9_IM733_KO10,41.htm"},{"salaryStart":"$22k","salaryEnd":"$49k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Rochester,NY"}],"function":["Customer Service"],"description":"<div><p>Who we are</p><p>Here at Vireo Health, Inc. (Vireo) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences.Vireo is proud to have one of the most diverseworkforces in cannabis, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales &amp; Marketing, we are hiring people who share our vision and passion for improving peoples lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you</p><p>What you will do</p><p>We are seeking an energetic and flexible Customer Service Representative to join our growing dynamic team Our Customer Service Representative is responsible for greeting potential patients, confirming patient identification, granting eligible patients and their caregivers access to the Cannabis Patient Centers, registering patients and answering clinic phone calls in a prompt, courteous and professional manner and reporting any suspicious activities. The Customer Service Representative plays an integral role in providing excellent service to our patients. This position will be located at our Minneapolis, Bloomington, Rochester, Moorhead, Woodbury, Burnsville, Hermantown, and Blaine.</p><p>Highlighted Responsibilities</p><p>• Control access to facility</p><p>• Greet and register patients, review required information, enter patient information into computer system</p><p>• Answer multi-line telephone and direct calls appropriately</p><p>• Utilize Leaf Logix to check in patients and place in appropriate status</p><p>• Scan documents into Electronic Health Records (EHR) system</p><p>• Schedule appointments over phone and in-person via our online appointment booking platform</p><p>• Maintain strict confidentiality of patient health information</p><p>• Other clerical and light janitorial duties as assigned</p><p>• Completes opening and closing procedures as assigned</p><p>• Knowledgeable of all state cannabis compliance regulations and rules.</p><p>• Assist in educating and signing up patients in the Green Goods Loyalty Program</p><p>• Ensure patient self-evaluations are completed prior to order pick up</p><p>• Check Zendesk to review and follow up on tickets.</p><p>• Ability to assist in curbside service if needed.</p><p>• Engage in continual self-education of new products, changes in cannabis industry and company.</p><p>• Encourage team-based care/engagement while maintaining positive team morale</p><p>• Cover Patient Care Coordinator Lunches and breaks as needed.</p><p>• Ability to perform PCC duties on a temporary basis due to the needs of the business.</p><p><b>Qualifications</b></p><p>• HS Diploma or equivalent. Experience in customer service, retail environment or medical reception desired.</p><p>• Proficiency with MS office required, MS Excel and CRM systems.</p><p>• Ability to communicate calmly and clearly with patients and others on the phone and in-person</p><p>• Knowledge of customer service principles and techniques</p><p>• Ability to handle multiple tasks simultaneously while having attention to detail.</p><p>• Willingness and ability to learn several IT platforms for prompt triage and response to patients</p><p>• Ability to work in a fast faced environment</p><p>• Ability to stand for long periods.</p><p>• Flexible availability including by not limited to weekends and evenings.</p><p>• Ability to work in a team environment, as well as function independently</p><p>• Ability to understand, support, and implement community and organizational policies/procedure, along with government regulations</p><p>• Ability to perform job duties effectively when under stress</p><p>• Ability to accept constructive feedback and grow with position/company</p><p>• Act ethically and apply good judgment</p><p>EEO Statement</p><p>Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p><p>Powered by JazzHR</p></div>","company":{"website":"vireohealth.com","companyType":"Private/Established","name":"Vireo Health","logoUrl":"/logos/vireo-health-125544955cfe8cdd68bc5cddd679f996.png"},"location":{"country":"United States","address":"Rochester, NY, USA","city":"Rochester","stateProvince":"NY"},"frontendLink":"/job-posting/vireo-health/customer-service-representative/b518886bdbe04acf1cb254c5446bb225","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"b518886bdbe04acf1cb254c5446bb225","postingUrl":"https://us.bebee.com/job/20220327-2ac2b0c9fbe69812ba41bb0b67fb520f","timestamp":1648651321750,"postedOn":"NaN days ago","salary":"$27k - $44k"},{"salaries":[{"salaryStart":"$32k","salaryEnd":"$52k","currency":"","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/level-i-customer-service-representative-salary/edmonton-ab-canada"},{"salaryStart":"$15","salaryEnd":"$24","currency":"","source":"Payscale","position":"Customer Service Representative (CSR)","type":"per hour","url":"https://www.payscale.com/research/CA/Job=Customer_Service_Representative_(CSR)/Hourly_Rate/fbfda65c/Edmonton-AB"},{"salaryStart":"$38k","salaryEnd":"$49k","currency":"","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.ca/Salary/Alberta-Blue-Cross-Customer-Service-Representative-Edmonton-Salaries-EJI_IE239656.0,18_KO19,50_IL.51,59_IM969.htm"}],"function":["Customer Service"],"description":"<div><p>Customer Service Representative</p><p><b>ABOUT AGLC</b></p><p>Alberta Gaming, Liquor &amp; Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.</p><p><b>ABOUT CANNABIS</b></p><p>The Cannabis branch collaborates with many internal and external stakeholders and suppliers to ensure a balance between consumer demand, social responsibility, product selection and economic benefit for the province. They also oversee the operations of retailer relations and the commercial cannabis strategy.</p><p><b>ABOUT THE POSITION</b></p><p>Customer Service Representative</p><p>Job Req: 1139</p><p>Location: St. Albert Office, Stettler</p><p>Division/Branch: Gaming &amp; Cannabis / Cannabis</p><p>Classification: Administrative Support 3 (073)</p><p>Status: Union</p><p>Employment Status: Permanent Full Time</p><p>Salary: $44,597.07 - $54,447.21</p><p>Advertising: Internal and External</p><p>Closing Date: March 22, 2022</p><p><b>JOB SUMMARY</b></p><p>Are you looking for a rewarding career with an organization that helps Alberta's communities grow and prosper? If so, we have a position for you! The Cannabis Call Centre is looking for an energetic and skilled individual to join our team as a Customer Service Representative (CSR). Reporting to the Supervisor, Call Centre Operations, CSR’s provide support and service to external stakeholders for Cannabis online account creation, Cannabis orders, questions and concerns through telephone and e-mail channels. CSR’s also provide internal stakeholder support to cross divisional areas of AGLC as well as assisting external stakeholders and Retailers in navigating call centre processes and procedures.</p><p>To be successful in this role, you will be required to use your excellent interpersonal skills, strong problem solving and analytical skills to provide support and service to external stakeholders and retailers with Ecommerce Cannabis account set up, order concerns, refund requests, and other questions/inquires that they may have. Commitment to professionalism and excellence in customer service with a high degree of personal integrity is essential. You must possess the ability to multi-task and adjust priorities on an ongoing basis in a fast-paced team environment, while applying your organizational and time management skills. The successful candidate will have the ability to exercise sound judgement, tact and diplomacy when dealing with members of the public. Excellent written, verbal, and computer skills are necessary.</p><p>NOTE: This position includes shift work and “On Call” rotation covering the total call centre hours of operation, seven days a week. Current business hours are 8AM-8PM Monday to Friday and 8AM-4:30PM Saturday and Sunday, being closed Christmas Day. Please note: 24/7 hours may resume in the future based on operational demands and incumbents must be available to participate in a 24/7 rotation. T his position can be located in St. Albert or Stettler. Your own transportation will be required as access to public transit is limited at both locations.</p><p>SKILLS &amp; ABILITIES</p><p>• A High School diploma with a minimum of 2 years’ experience in a Customer Service environment is required.</p><p>• Previous call centre experience is preferred.</p><p>• High proficiency with Microsoft office (Word, PowerPoint, Excel, and Outlook).</p><p>• Industry specific knowledge of Cannabis would be considered an asset.</p><p>• Experience working in a regulatory customer-centric environment is also an asset.</p><p><b>NOTE:</b></p><p>• To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.</p><p>• While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.</p><p>• As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.</p><p>• An equivalent combination of education and experience may be considered. Candidates with lesser qualifications may be considered at a lower classification and salary. This recruitment may be used to fill future vacancies.</p><p>• AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer</p></div>","company":{"website":"aglc.gov.ab.ca","name":"Alberta Gaming, Liquor & Cannabis"},"location":{"country":"Canada","address":"St. Albert, AB","city":"St. Albert","stateProvince":"AB"},"frontendLink":"/job-posting/alberta-gaming-liquor-and-cannabis/customer-service-representative/19c86e3199068ac8f6aeae803e0270bb","title":"Customer Service Representative","category":"Agriculture & Farming","hash":"19c86e3199068ac8f6aeae803e0270bb","postingUrl":"https://ca.jooble.org/jdp/-8878850908020398892/Customer-Service-Representative-St-Albert%2C-AB","timestamp":1647526451295,"postedOn":"NaN days ago","salary":"$32k - $52k"},{"salaries":[{"salaryStart":"$13k","salaryEnd":"$130k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/seattle-customer-service-representative-salary-SRCH_IL.0,7_IM781_KO8,39.htm"},{"salaryStart":"$36k","salaryEnd":"$58k","currency":"US","source":"Salary.com","position":"Customer Service Representative II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-ii-salary/seattle-wa"},{"salaryStart":"$25k","salaryEnd":"$56k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative ~","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Seattle,WA"}],"function":["Customer Service"],"description":"<div><p>Budtender | Customer Service AssociateCompany Description: Kings Cannabis Dispensary is a boutique retail dispensary focused on providing the best cannabis experience for our customers. We offer a hardworking, team environment where positivity is encouraged. We operate with professionalism, joy, and mutual respect. We work as a team and appreciate the importance of cannabis to our customers. We have been proudly operating in Seattle/Skyway since 2014.https://potguide.Com/washington/marijuana-stores/seattle/kings-cannabis-dispensary/Qualifications:Must have high integrity and ethical standardsMust be at least 21 years oldMust have excellent attendance and professionalismMust be detail-oriented and able to handle cash register in a high-volume, fast-paced environmentMust have reliable transportationMust be an enthusiastic team playerMust pass a background checkMust be able to perform tasks that involve standing + walking for long periods of timeFlexible schedule available days, evenings, weekdays, weekends, and some holidays.Must be willing to learnExperience in the cannabis industry is not required to applyDuties + Responsibilities: ID checks, cash handling, inventory stocking, learning about cannabis product and educating customers, daily organization, cleaning, salesBe a flexible team player and exercise good judgmentMaintain working knowledge of relevant state &amp; federal laws regarding marijuana in Washington stateID ChecksBenefits + Perks:Opportunity to grow with the company (Promote from within)Comprehensive training (including cannabis knowledge!)Employee Discounts on marijuanaIndustry Discounts and EventsHow to Apply: Send a resume and cover letterStore Location: Bryn Mawr-Skyway, South SeattleAvailability: Part-timeJob Type: Part-time (20 to 35+ hours)Job Type: Part-timePay: $14.00 $15.50 per hourBenefits:Employee discountFlexible scheduleProfessional development assistanceSchedule:8 hour shiftMonday to FridayOn callWeekend availabilitySupplemental Pay:TipsCOVID-19 considerations:To keep our team safe, we require masks + gloves in the shop at all times. We also perform frequent sanitization of all surfaces and barriers throughout the shop.Ability to Commute/Relocate:Seattle, WA 98178 (Preferred)Experience:Customer Service: 1 year (Preferred)Work Location:One locationWork Remotely:No</p></div>","company":{"name":"Kings Cannabis Dispensary"},"location":{"country":"United States","address":"Seattle, WA, USA","city":"Seattle","stateProvince":"WA"},"frontendLink":"/job-posting/kings-cannabis-dispensary/customer-service-representative/70acc158944c8f15d0ce6487fd259e8b","title":"Customer Service Representative","category":"Retail","hash":"70acc158944c8f15d0ce6487fd259e8b","postingUrl":"https://www.adzuna.com/details/3011926491","timestamp":1648736598154,"postedOn":"NaN days ago","salary":"$13k - $130k"},{"salaries":[{"salaryStart":"$21k","salaryEnd":"$49k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative ~","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Jacksonville,FL"},{"salaryStart":"$24k","salaryEnd":"$44k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/jacksonville-customer-service-representative-salary-SRCH_IL.0,12_IC1154093_KO13,44.htm"},{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/jacksonville-fl"}],"function":["Customer Service"],"description":"<div><p>Location: Saint Johns</p><p>Kind Tap Technologies , LLC is a young fintech providing digital payment products for the rapidly growing cannabis industry. KindTap is seeking a Customer Service Representative (CSR) to serve as the resource within the Contact Center for customer and merchant needs. The successful candidate will also provide back-office operations support in researching issues and opportunities to improve the customer experience.</p><p>Key</p><p>Duties</p><p><b>Responsibilities (include but not limited to):</b></p><p>• Receive customer calls, texts and emails and provide accurate, satisfactory answers to their queries and concerns.</p><p>• Listen to customers concerns and handle complaints.</p><p>• De-escalate situations involving dissatisfied customers, offering patient assistance and support.</p><p>• Guide callers through troubleshooting, navigating the company site or using the</p><p>products or services.</p><p>• Provide detailed explanations of services or products.</p><p>• Review customer accounts and transactions while resolving issues.</p><p>• Ability to learn and follow all customer service procedures and policies.</p><p>• Prepare communications, such as emails, reports, and other correspondence.</p><p>Salary</p><p>$14 - $18 USD per hour</p><p>Required Skills</p><p>• High school diploma or equivalent required.</p><p>• Minimum of 2 years of customer service experience in a services industry.</p><p>• Strong PC skills, proficient in MS Office specifically Excel and Outlook.</p><p>• Able to prioritize issues and handle several sensitive processes at once in a timely fashion.</p><p>• Must be able to work independently with minimal supervision.</p><p>• Experience with HubSpot is a plus.</p><p>• Possess excellent verbal and written communication skills.</p><p>• Valid driver's license and reliable vehicle.</p><p>Desired Skills</p><p>• Ability to easily engage with a variety of individuals and groups.</p><p>• Strong written and verbal communication skills.</p><p>• Exceptional customer service and interpersonal skills to build authentic business relationships.</p><p>• Ability to communicate product differentiation and benefits to succeed in a competitive environment.</p><p>About Kind Tap</p><p>The first credit &amp; loyalty-enabled digital payments platform for highly-regulated industries.</p><p><b>Benefits</b></p><p>Equal opportunity employer</p><p>KindTap is an Equal Opportunity Employer</p></div>","company":{"name":"KindTap"},"location":{"country":"United States","address":"St Johns, FL, USA","city":"St Johns","stateProvince":"FL"},"frontendLink":"/job-posting/kindtap/customer-service-representative/533aaf0ff8be785edc264ecab3cc451b","title":"Customer Service Representative","category":"Retail","hash":"533aaf0ff8be785edc264ecab3cc451b","postingUrl":"https://www.learn4good.com/jobs/online_remote/customer_service/1023762075/e/","timestamp":1646568851498,"postedOn":"NaN days ago","salary":"$21k - $49k"},{"salaries":[{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/bradenton-fl"},{"salaryStart":"$21k","salaryEnd":"$46k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Bradenton,FL"},{"salaryStart":"$11","salaryEnd":"$17","currency":"US","source":"Payscale","position":"Customer Service Representative (CSR)","type":"per hour","url":"https://www.payscale.com/research/US/Job=Customer_Service_Representative_(CSR)/Hourly_Rate/1fe5630c/Bradenton-FL-Customer-Service"}],"function":["Customer Service"],"description":"<div><p>Part-Time Responsibilities Greet and check-in customers as they enter Dispense medication and collect payment via POS register (cash, debit, etc.) Maintain strict controls on product, cash, and patient data at all times Verify customer IDs and cannabis card status Discuss and make appropriate product recommendations to customersbased on their physician's recommendation Access and properly utilize the state's Medical Marijuana Use Registry(MMUR) in dispensing product to customers Stay current with latest industry and product knowledge Support all marketing and sales efforts of the company to ensure sales goals are met Perform other regular duties related to maintaining a safe and clean retail store environment as needed Working Environment Training will be provided to selected candidates. No prior Medical Marijuana ordispensary experience is needed. Experience Minimum 3-5 years of prior Retail Sales, Retail Pharmacy, Nurse (RN/LPN),CNA, PA or other medical/health services-related experience involvingdirect customer/client interaction Education High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred About VidaCann We are proud to be one of the largest and most advanced providers of medical cannabis in Florida. Our mission is to help our Florida friends and neighbors live their healthiest lives with the help of our all-natural cannabis products</p></div>","company":{"companyType":"Private/Established","name":"Vangst","logoUrl":"/logos/vangst-1731290886786334fb502ebdee566cc6.png"},"location":{"country":"United States","address":"Bradenton, FL, USA","city":"Bradenton","stateProvince":"FL"},"frontendLink":"/job-posting/vangst/customer-service-representative/4ab9ffd6d4e0b8a2737c34c0957c1b8a","title":"Customer Service Representative","category":"Professional, Scientific, and Technical Services","hash":"4ab9ffd6d4e0b8a2737c34c0957c1b8a","postingUrl":"https://www.adzuna.com/details/2933783816","timestamp":1646140301588,"postedOn":"NaN days ago","salary":"$26k - $42k"},{"salaries":[{"salaryStart":"$27k","salaryEnd":"$43k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/rochester-mn"},{"salaryStart":"$11","salaryEnd":"$21","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per hour","url":"https://www.glassdoor.com/Salaries/rochester-customer-service-representative-salary-SRCH_IL.0,9_IM732_KO10,41.htm"},{"salaryStart":"$19k","salaryEnd":"$37k","currency":"US","source":"ZipRecruiter","position":"At Home Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/How-Much-Does-an-at-Home-Customer-Service-Representative-Make-a-Year-in-Rochester,MN"}],"function":["Customer Service"],"description":"<div><p>Who we are</p><p>Here at Vireo Health, Inc. ( Vireo ) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales &amp; Marketing, we are hiring people who share our vision and passion for improving people s lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you!</p><p>What you will do</p><p>We are seeking an energetic and flexible Customer Service Representative to join our growing dynamic team! Our Customer Service Representative is responsible for greeting potential patients, confirming patient identification, granting eligible patients and their caregivers access to the Cannabis Patient Centers, registering patients and answering clinic phone calls in a prompt, courteous and professional manner and reporting any suspicious activities. The Customer Service Representative plays an integral role in providing excellent service to our patients. This position will be located at our Minneapolis, Bloomington, Rochester, Moorhead, Woodbury, Burnsville, Hermantown, and Blaine.</p><p>Highlighted Responsibilities</p><p>• Control access to facility</p><p>• Greet and register patients, review required information, enter patient information into computer system</p><p>• Answer multi-line telephone and direct calls appropriately</p><p>• Utilize Leaf Logix to check in patients and place in appropriate status</p><p>• Scan documents into Electronic Health Records (EHR) system</p><p>• Schedule appointments over phone and in-person via our online appointment booking platform</p><p>• Maintain strict confidentiality of patient health information</p><p>• Other clerical and light janitorial duties as assigned</p><p>• Completes opening and closing procedures as assigned</p><p>• Knowledgeable of all state cannabis compliance regulations and rules.</p><p>• Assist in educating and signing up patients in the Green Goods Loyalty Program</p><p>• Ensure patient self-evaluations are completed prior to order pick up</p><p>• Check Zendesk to review and follow up on tickets.</p><p>• Ability to assist in curbside service if needed.</p><p>• Engage in continual self-education of new products, changes in cannabis industry and company.</p><p>• Encourage team-based care/engagement while maintaining positive team morale</p><p>• Cover Patient Care Coordinator Lunches and breaks as needed.</p><p>• Ability to perform PCC duties on a temporary basis due to the needs of the business.</p><p><b>Qualifications</b></p><p>• HS Diploma or equivalent. Experience in customer service, retail environment or medical reception desired.</p><p>• Proficiency with MS office required, MS Excel and CRM systems.</p><p>• Ability to communicate calmly and clearly with patients and others on the phone and in-person</p><p>• Knowledge of customer service principles and techniques</p><p>• Ability to handle multiple tasks simultaneously while having attention to detail.</p><p>• Willingness and ability to learn several IT platforms for prompt triage and response to patients</p><p>• Ability to work in a fast faced environment</p><p>• Ability to stand for long periods.</p><p>• Flexible availability including by not limited to weekends and evenings.</p><p>• Ability to work in a team environment, as well as function independently</p><p>• Ability to understand, support, and implement community and organizational policies/procedure, along with government regulations</p><p>• Ability to perform job duties effectively when under stress</p><p>• Ability to accept constructive feedback and grow with position/company</p><p>• Act ethically and apply good judgment</p><p>EEO Statement</p><p>Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com</p></div>","company":{"website":"vireohealth.com","companyType":"Private/Established","name":"Vireo Health Inc.","logoUrl":"/logos/vireo-health-125544955cfe8cdd68bc5cddd679f996.png"},"location":{"country":"United States","address":"Rochester, MN, USA","city":"Rochester","stateProvince":"MN"},"frontendLink":"/job-posting/vireo-health-inc/customer-service-representative/8f97cf6ce49e7eb7ca31e5cf4da6dc0c","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"8f97cf6ce49e7eb7ca31e5cf4da6dc0c","postingUrl":"https://www.glassdoor.com/job-listing/customer-service-representative-vireo-health-JV_IC1142638_KO0,31_KE32,44.htm?jl=1007680616523","timestamp":1646231696490,"postedOn":"NaN days ago","salary":"$27k - $43k"},{"salaries":[{"salaryStart":"$21k","salaryEnd":"$49k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative ~","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Jacksonville,FL"},{"salaryStart":"$24k","salaryEnd":"$44k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/jacksonville-customer-service-representative-salary-SRCH_IL.0,12_IC1154093_KO13,44.htm"},{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/jacksonville-fl"}],"function":["Customer Service"],"description":"<div><p>KindTapTechnologies, LLC is a young fintech providing digital payment products for the rapidly growing cannabis industry.</p><p>KindTap is seeking a Customer Service Representative (CSR) to serve as the resource within the Contact Center for customer and merchant needs</p><p>The successful candidate will also provide back-office operations support in researching issues and opportunities to improve the customer experience.</p><p><b>Key Duties Responsibilities (include but not limited to) :</b></p><p>• Receive customer calls, texts and emails and provide accurate, satisfactory answers to their queries and concerns.</p><p>• Listen to customers’ concerns and handle complaints.</p><p>• De-escalate situations involving dissatisfied customers, offering patient assistance and support.</p><p>• Guide callers through troubleshooting, navigating the company site or using the</p><p>products or services.</p><p>• Provide detailed explanations of services or products.</p><p>• Review customer accounts and transactions while resolving issues.</p><p>• Ability to learn and follow all customer service procedures and policies.</p><p>• Prepare communications, such as emails, reports, and other correspondence.</p><p>Salary</p><p>$14 - $18 USD per hour</p><p>Required Skills</p><p>• High school diploma or equivalent required.</p><p>• Minimum of 2 years of customer service experience in a services industry.</p><p>• Strong PC skills, proficient in MS Office specifically Excel and Outlook.</p><p>• Able to prioritize issues and handle several sensitive processes at once in a timely fashion.</p><p>• Experience with HubSpot is a plus.</p><p>• Possess excellent verbal and written communication skills.</p><p>• Valid driver's license and reliable vehicle.</p><p>Desired Skills</p><p>• Ability to easily engage with a variety of individuals and groups.</p><p>• Strong written and verbal communication skills.</p><p>• Exceptional customer service and interpersonal skills to build authentic business relationships.</p><p>• Ability to communicate product differentiation and benefits to succeed in a competitive environment.</p><p>About KindTap</p><p>The first credit &amp; loyalty-enabled digital payments platform for highly-regulated industries.</p><p><b>Benefits</b></p><p>Equal opportunity employer</p><p>KindTap is an Equal Opportunity Employer.</p><p>Last updated : 2022-03-01</p></div>","company":{"name":"KindTap"},"location":{"country":"United States","address":"Neptune Beach, FL, USA","city":"Neptune Beach","stateProvince":"FL"},"frontendLink":"/job-posting/kindtap/customer-service-representative/cb37e1f051fe6df7c185fa691d8f130a","title":"Customer service representative","category":"Retail","hash":"cb37e1f051fe6df7c185fa691d8f130a","postingUrl":"https://www.talent.com/view?id=3c6973eb420f","timestamp":1646231750425,"postedOn":"NaN days ago","salary":"$21k - $49k"},{"salaries":[{"salaryStart":"$21k","salaryEnd":"$49k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative ~","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Jacksonville,FL"},{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/jacksonville-fl"},{"salaryStart":"$39k","salaryEnd":"$45k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.ca/Salary/VaxCare-Customer-Service-Representative-Orlando-Salaries-EJI_IE419553.0,7_KO8,39_IL.40,47_IM645.htm"}],"function":["Customer Service"],"description":"<div><p><b>Job Description</b></p><p>KindTapTechnologies, LLC is a young fintech providing digital payment products for the rapidly growing cannabis industry. KindTap is seeking a Customer Service Representative (CSR) to serve as the resource within the Contact Center for customer and merchant needs. The successful candidate will also provide back-office operations support in researching issues and opportunities to improve the customer experience.</p><p><b>Key Duties Responsibilities (include but not limited to):</b></p><p>• Receive customer calls, texts and emails and provide accurate, satisfactory answers to their queries and concerns.</p><p>• Listen to customers’ concerns and handle complaints.</p><p>• De-escalate situations involving dissatisfied customers, offering patient assistance and support.</p><p>• Guide callers through troubleshooting, navigating the company site or using the</p><p>products or services.</p><p>• Provide detailed explanations of services or products.</p><p>• Review customer accounts and transactions while resolving issues.</p><p>• Ability to learn and follow all customer service procedures and policies.</p><p>• Prepare communications, such as emails, reports, and other correspondence.</p><p>Salary</p><p>$14 - $18 USD per hour</p><p>Required Skills</p><p>• High school diploma or equivalent required.</p><p>• Minimum of 2 years of customer service experience in a services industry.</p><p>• Strong PC skills, proficient in MS Office specifically Excel and Outlook.</p><p>• Able to prioritize issues and handle several sensitive processes at once in a timely fashion.</p><p>• Must be able to work independently with minimal supervision.</p><p>• Experience with HubSpot is a plus.</p><p>• Possess excellent verbal and written communication skills.</p><p>• Valid driver's license and reliable vehicle.</p><p>Desired Skills</p><p>• Ability to easily engage with a variety of individuals and groups.</p><p>• Strong written and verbal communication skills.</p><p>• Exceptional customer service and interpersonal skills to build authentic business relationships.</p><p>• Ability to communicate product differentiation and benefits to succeed in a competitive environment.</p><p>About KindTap</p><p>The first credit &amp; loyalty-enabled digital payments platform for highly-regulated industries.</p><p><b>Benefits</b></p><p>Equal opportunity employer</p><p>KindTap is an Equal Opportunity Employer</p></div>","company":{"name":"KindTap"},"location":{"country":"United States","address":"Orange Park, FL, USA","city":"Orange Park","stateProvince":"FL"},"frontendLink":"/job-posting/kindtap/customer-service-representative/7053d28b99c6c51bd5251e792bd87640","title":"Customer Service Representative","category":"Retail","hash":"7053d28b99c6c51bd5251e792bd87640","postingUrl":"https://www.snagajob.com/jobs/713873926","timestamp":1646231749435,"postedOn":"NaN days ago","salary":"$21k - $49k"},{"salaries":[{"salaryStart":"$31k","salaryEnd":"$50k","currency":"US","source":"Salary.com","position":"Customer Service Representative II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-ii-salary/ponte-vedra-fl"},{"salaryStart":"$21k","salaryEnd":"$49k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative ~","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Jacksonville,FL"},{"salaryStart":"$24k","salaryEnd":"$44k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/jacksonville-customer-service-representative-salary-SRCH_IL.0,12_IC1154093_KO13,44.htm"}],"function":["Customer Service"],"description":"<div><p>KindTapTechnologies, LLC is a young fintech providing digital payment products for the rapidly growing cannabis industry.</p><p>KindTap is seeking a Customer Service Representative (CSR) to serve as the resource within the Contact Center for customer and merchant needs</p><p>The successful candidate will also provide back-office operations support in researching issues and opportunities to improve the customer experience.</p><p><b>Key Duties Responsibilities (include but not limited to) :</b></p><p>• Receive customer calls, texts and emails and provide accurate, satisfactory answers to their queries and concerns.</p><p>• Listen to customers’ concerns and handle complaints.</p><p>• De-escalate situations involving dissatisfied customers, offering patient assistance and support.</p><p>• Guide callers through troubleshooting, navigating the company site or using the</p><p>products or services.</p><p>• Provide detailed explanations of services or products.</p><p>• Review customer accounts and transactions while resolving issues.</p><p>• Ability to learn and follow all customer service procedures and policies.</p><p>• Prepare communications, such as emails, reports, and other correspondence.</p><p>Salary</p><p>$14 - $18 USD per hour</p><p>Required Skills</p><p>• High school diploma or equivalent required.</p><p>• Minimum of 2 years of customer service experience in a services industry.</p><p>• Strong PC skills, proficient in MS Office specifically Excel and Outlook.</p><p>• Able to prioritize issues and handle several sensitive processes at once in a timely fashion.</p><p>• Experience with HubSpot is a plus.</p><p>• Possess excellent verbal and written communication skills.</p><p>• Valid driver's license and reliable vehicle.</p><p>Desired Skills</p><p>• Ability to easily engage with a variety of individuals and groups.</p><p>• Strong written and verbal communication skills.</p><p>• Exceptional customer service and interpersonal skills to build authentic business relationships.</p><p>• Ability to communicate product differentiation and benefits to succeed in a competitive environment.</p><p>About KindTap</p><p>The first credit &amp; loyalty-enabled digital payments platform for highly-regulated industries.</p><p><b>Benefits</b></p><p>Equal opportunity employer</p><p>KindTap is an Equal Opportunity Employer.</p><p>Last updated : 2022-03-01</p></div>","company":{"name":"KindTap"},"location":{"country":"United States","address":"Ponte Vedra Beach, FL, USA","city":"Ponte Vedra Beach","stateProvince":"FL"},"frontendLink":"/job-posting/kindtap/customer-service-representative/451378a17b71644a63385664909037f0","title":"Customer service representative","category":"Retail","hash":"451378a17b71644a63385664909037f0","postingUrl":"https://www.talent.com/view?id=bb095827c0eb","timestamp":1646231749738,"postedOn":"NaN days ago","salary":"$31k - $50k"},{"salaries":[{"salaryStart":"$27k","salaryEnd":"$35k","currency":"US","source":"Monster","position":"Healthcare Customer Service Representative","type":"per year","url":"https://www.monster.com/salary/q-healthcare-customer-service-representative-l-jacksonville-beach-fl"},{"salaryStart":"$21k","salaryEnd":"$49k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative ~","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Jacksonville,FL"},{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/jacksonville-fl"}],"function":["Customer Service"],"description":"<div><p>Kind Tap Technologies , LLC is a young fintech providing digital payment products for the rapidly growing cannabis industry. KindTap is seeking a Customer Service Representative (CSR) to serve as the resource within the Contact Center for customer and merchant needs. The successful candidate will also provide back-office operations support in researching issues and opportunities to improve the customer experience.</p><p>Key</p><p>Duties</p><p><b>Responsibilities (include but not limited to):</b></p><p>• Receive customer calls, texts and emails and provide accurate, satisfactory answers to their queries and concerns.</p><p>• Listen to customers concerns and handle complaints.</p><p>• De-escalate situations involving dissatisfied customers, offering patient assistance and support.</p><p>• Guide callers through troubleshooting, navigating the company site or using the</p><p>products or services.</p><p>• Provide detailed explanations of services or products.</p><p>• Review customer accounts and transactions while resolving issues.</p><p>• Ability to learn and follow all customer service procedures and policies.</p><p>• Prepare communications, such as emails, reports, and other correspondence.</p><p>Salary</p><p>$14 - $18 USD per hour</p><p>Required Skills</p><p>• High school diploma or equivalent required.</p><p>• Minimum of 2 years of customer service experience in a services industry.</p><p>• Strong PC skills, proficient in MS Office specifically Excel and Outlook.</p><p>• Able to prioritize issues and handle several sensitive processes at once in a timely fashion.</p><p>• Must be able to work independently with minimal supervision.</p><p>• Experience with HubSpot is a plus.</p><p>• Possess excellent verbal and written communication skills.</p><p>• Valid driver's license and reliable vehicle.</p><p>Desired Skills</p><p>• Ability to easily engage with a variety of individuals and groups.</p><p>• Strong written and verbal communication skills.</p><p>• Exceptional customer service and interpersonal skills to build authentic business relationships.</p><p>• Ability to communicate product differentiation and benefits to succeed in a competitive environment.</p><p>About Kind Tap</p><p>The first credit &amp; loyalty-enabled digital payments platform for highly-regulated industries.</p><p><b>Benefits</b></p><p>Equal opportunity employer</p><p>KindTap is an Equal Opportunity Employer</p></div>","company":{"name":"KindTap"},"location":{"country":"United States","address":"Jacksonville Beach, FL, USA","city":"Jacksonville Beach","stateProvince":"FL"},"frontendLink":"/job-posting/kindtap/customer-service-representative/36bdecce0acfeb0f8628dd882e31d739","title":"Customer Service Representative","category":"Retail","hash":"36bdecce0acfeb0f8628dd882e31d739","postingUrl":"https://www.learn4good.com/jobs/online_remote/customer_service/1012091489/e/","timestamp":1646231749907,"postedOn":"NaN days ago","salary":"$27k - $35k"},{"salaries":[{"salaryStart":"$21k","salaryEnd":"$49k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative ~","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Jacksonville,FL"},{"salaryStart":"$24k","salaryEnd":"$44k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/jacksonville-customer-service-representative-salary-SRCH_IL.0,12_IC1154093_KO13,44.htm"},{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/jacksonville-fl"}],"function":["Customer Service"],"description":"<div><p><b>Job Description</b></p><p>KindTapTechnologies, LLC is a young fintech providing digital payment products for the rapidly growing cannabis industry. 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The successful candidate will also provide back-office operations support in researching issues and opportunities to improve the customer experience.</p><p><b>Key Duties Responsibilities (include but not limited to):</b></p><p>• Receive customer calls, texts and emails and provide accurate, satisfactory answers to their queries and concerns.</p><p>• Listen to customers’ concerns and handle complaints.</p><p>• De-escalate situations involving dissatisfied customers, offering patient assistance and support.</p><p>• Guide callers through troubleshooting, navigating the company site or using the</p><p>products or services.</p><p>• Provide detailed explanations of services or products.</p><p>• Review customer accounts and transactions while resolving issues.</p><p>• Ability to learn and follow all customer service procedures and policies.</p><p>• Prepare communications, such as emails, reports, and other correspondence.</p><p>Salary</p><p>$14 - $18 USD per hour</p><p>Required Skills</p><p>• High school diploma or equivalent required.</p><p>• Minimum of 2 years of customer service experience in a services industry.</p><p>• Strong PC skills, proficient in MS Office specifically Excel and Outlook.</p><p>• Able to prioritize issues and handle several sensitive processes at once in a timely fashion.</p><p>• Must be able to work independently with minimal supervision.</p><p>• Experience with HubSpot is a plus.</p><p>• Possess excellent verbal and written communication skills.</p><p>• Valid driver's license and reliable vehicle.</p><p>Desired Skills</p><p>• Ability to easily engage with a variety of individuals and groups.</p><p>• Strong written and verbal communication skills.</p><p>• Exceptional customer service and interpersonal skills to build authentic business relationships.</p><p>• Ability to communicate product differentiation and benefits to succeed in a competitive environment.</p><p>About KindTap</p><p>The first credit &amp; loyalty-enabled digital payments platform for highly-regulated industries.</p><p><b>Benefits</b></p><p>Equal opportunity employer</p><p>KindTap is an Equal Opportunity Employer</p></div>","company":{"name":"KindTap"},"location":{"country":"United States","address":"Atlantic Beach, FL, USA","city":"Atlantic Beach","stateProvince":"FL"},"frontendLink":"/job-posting/kindtap/customer-service-representative/7984c0a2ed04a5556a96804e34d93f68","title":"Customer Service Representative","category":"Retail","hash":"7984c0a2ed04a5556a96804e34d93f68","postingUrl":"https://www.snagajob.com/jobs/713873833","timestamp":1646231750076,"postedOn":"NaN days ago","salary":"$21k - $49k"}]