263 results
Dispatcher/Customer Service UBud Delivery Industry, CA
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Dispatcher/Customer Service

UBud Delivery Industry, CA Full-time
Apply Now Copy link

Looking for full time dispatcher. Must be 21 or older. Dispatcher and/or customer service experience is a plus, but not required. Background check is required.

We are a CA licensed cannabis delivery service. You can find us on Weedmaps, Ubud Delivery.

Email us your resume and the best number to reach you at.

Job Type: Full-time

Pay: $156.00 per day

Schedule:

  • 12 hour shift
  • Monday to Friday
  • Weekend availability

Application Question(s):

  • Are you over the age of 21?
  • Do you have dispatch or customer service experience?
  • Are you able to start immediately?

Work Location:

  • On the road

Work Location: On the road

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You can find us on Weedmaps, Ubud Delivery.</p><p>Email us your resume and the best number to reach you at.</p><p>Job Type: Full-time</p><p>Pay: $156.00 per day</p><p>Schedule:</p><ul><li>12 hour shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Are you over the age of 21?</li><li>Do you have dispatch or customer service experience?</li><li>Are you able to start immediately?</li></ul><p>Work Location:</p><ul><li>On the road</li></ul><p>Work Location: On the road</p></div>","company":{"companyType":"Private/Established","name":"UBud Delivery","logoUrl":"/logos/ubud-delivery-51cb2e629f4a2239759098cf96748366.png"},"location":{"country":"United States","address":"Industry, CA","city":"Industry","stateProvince":"CA"},"frontendLink":"/job-posting/ubud-delivery/dispatcher-customer-service/c7d497c7cbdea0e7a726849c82692cf4","title":"Dispatcher/Customer Service","hash":"c7d497c7cbdea0e7a726849c82692cf4","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-b37354240bd97a76"},{"postedOn":"2 days ago","description":"<div><p></p><div><div><div><div><div><p>Reports to: Retail Store Manager</p><p>Summary of Position:</p><p>Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.</p><p>Front Desk/Reception Primary Duties and Responsibilites:</p><p>**Duties may vary depending on workload, staffing levels and direction from management**</p><ul><li>Responsible for greeting patients upon arrival and performing initial check in</li><li>Assists new patients with questions and required forms</li><li>Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms</li><li>Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms</li><li>Answers incoming phone calls and voice messages</li><li>Responsible for filing admin/patient paperwork and maintaining an organized file system</li><li>Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation</li><li>Reception may be asked to prep phone orders or an order for the next patient in the bud room</li><li>Upon product delivery, assist managers with Transportation Manifests and/or the counting of products</li><li>Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates</li><li>Updates white board which may include staff favorites or running specials</li><li>Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room</li><li>Cleans and sterilizes chop sticks, trimmers, scales and jars</li></ul><br /><p></p><p></p><p>Requirements</p><br /><p></p><ul><li>Must be licensed by the State of Colorado Medical Marijuana Enforcement Division</li><li>Must have friendly, out-going, positive attitude</li><li>Basic computer skills; Excel, Word, Scanning and Uploading documents</li><li>Organizational Skills</li><li>Outstanding Customer Service</li><li>Excellent Communication Skills</li><li>Budtender experience is a plus</li><li>Market Awareness</li></ul><br /><p></p><p>GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits</p></div></div></div></div></div><p></p><br /><p>copy of your resume to <b>[email protected]</b></p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"Denver, CO 80204","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception/234653d2128a097e7b4e433003b88dd5","title":"FRONT DESK / RECEPTION","hash":"234653d2128a097e7b4e433003b88dd5","postingUrl":"https://www.indeed.com/job/front-desk-reception-17b107156420d259"},{"employmentType":"Full-time, Permanent","postedOn":"11 days ago","description":"<div><p>This individual will be developing and maintaining the medical sales program. The Cannabis Client Care Rep will handle all phone calls, manage online menus, guide customers through ordering process, explain products, and create orders. This will require a thorough understanding of Health Canada’s Cannabis regulations as well as the ability to adapt and learn software modules to execute this program. This individual must be detail oriented as well as exhibit exceptional problem solving and customer service skills.</p><p><b>About AtlantiCann Medical</b></p><p>AtlantiCann Medical is majority owned by the Mi’kmaq First Nations of Nova Scotia.</p><p>We are proud to be producing quality cannabis in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq People. The 8-point star, a symbol very important to the Mi’kmaq community, often presents with 4 colours signifying unity between the four races of people as well as the 4 directions (North, South, East and West), emphasizing balance within oneself and mother earth.</p><p>We are proud to embrace these values and provide Mi’Kmaq product to NS and across the nation.</p><p>We are an equal opportunity employer and adhere to fair employment practices.</p><p>Responsibilities:</p><ul><li>Responding to inbound communications (phone, email, medical software platform)</li><li>Outbound calls to new and existing clients</li><li>Communicating with patients on an ongoing basis to assist them with whatever needs they may have</li><li>Provide exceptional client care</li><li>Must be flexible to work alternative shifts, including evenings and weekends</li><li>Work with software team to finalize medical platform set up medical platform and sales web portal.</li><li>Familiarize and create/modify procedure for entering customer orders, fulfillment and logistics.</li><li>Review client orders and verify authenticity as required</li><li>Maintenance and enhancement of customer relations and maintaining customer files.</li><li>Answering incoming calls from customers, educate and answer questions in their cannabis ordering</li><li>Understanding the law and regulations as it pertains to obtaining your cannabis medical card.</li><li>Receive, process, and verify the accuracy of orders and client registration information.</li><li>Will adhere to all occupational health and safety regulations and inhouse policies</li><li>Initiate required action for response to customer service requests including maintaining customer files and communicating information to the appropriate departments</li><li>Collect and disseminate feedback based on client follow up calls</li><li>Clerical and administrative tasks as needed</li></ul><p>Qualifications and Education Requirements</p><ul><li>Experience in the Medical/Cannabis Industry</li><li>Educated in Medical Cannabis/Terpenes/CBD/The Endocannabinoid system</li><li>Bilingual in French is an asset</li><li>Familiarity with Ample Organics is an asset</li><li>Post-secondary degree in Health Care or Business Administration</li><li>Experience in a call center</li><li>Excellent interpersonal and communication skills</li><li>Positive energy and enthusiasm every day</li><li>Friendly and outgoing personality</li><li>Experience in providing excellent customer service</li><li>Strong work ethic</li><li>Exceptional attention to detail</li><li>Proficient computer skills (Word, Excel, Outlook)</li><li>Ability to adapt to technology and software platforms easily</li><li>Available to work evening hours and weekends</li></ul><p>Employees will be required to complete a background check prior to starting work. This may include verifying work references, validating all credentials and criminal record checks. * It is a requirement that the selected Candidate be legally eligible to work in Canada at the time an offer is presented</p><p>Job Types: Full-time, Permanent</p><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Employee assistance program</li><li>Extended health care</li><li>Life insurance</li><li>On-site parking</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>Overtime</li><li>Weekends</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"AtlantiCann Medical Inc"},"location":{"country":"Canada","address":"Lower Sackville, NS","city":"Lower Sackville","stateProvince":"NS"},"frontendLink":"/job-posting/atlanticann-medical-inc/cannabis-client-care-representative/74a7187ea37822c3a4d440b6a7fe6a35","title":"Cannabis Client Care Representative","hash":"74a7187ea37822c3a4d440b6a7fe6a35","postingUrl":"https://ca.indeed.com/job/cannabis-client-care-representative-e2ccc834ccf332e0"},{"employmentType":"Part-time, Permanent","postedOn":"4 days ago","description":"<div><p>Doctor Love and Hemp City is a successful, privately owned business. It was first established is 2001. We offer the best selection of top quality products, best level of customer service, as well as the best product knowledge. We pride ourselves in winning 1st place for 4 consecutive years of Readers Choice for best adult store in the city. We are looking for a <b>PART TIME SALES ASSOCIATE</b> who is customer service focused at our downtown Kamloops location.</p><p><b>ATTRIBUTES</b></p><ul><li>Passionate about Customer Service</li><li>Great Communication Skills</li><li>Positive Attitude and eagerness to learn</li><li>Must speak and write fluently in English</li></ul><p><b>SCHEDULE</b><br /><b>PART TIME UP TO 20 HOURS A WEEK</b></p><ul><li>Must be available Evenings, Weekends, Holidays</li><li>Open availability for day coverage</li></ul><p><b>REWARDS</b></p><ul><li>Full sales training</li><li>Great Employee Discount</li><li>Great Company Culture</li><li>Sales Incentives</li></ul><p><b>APPLICATION</b><br />To apply please respond to the listing with your resume and cover letter.<br />Part time hours 20 hours per week</p><p><i><b>Excited to join our team? Please as well you may drop your resume off anytime between 10am-10pm 7 days a week.</b></i></p><p>Part-time hours: 18 per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekends</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Kamloops, BC","city":"Kamloops","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/659b519bb8515b9790cabadf1db43098","title":"Customer Service Representative","hash":"659b519bb8515b9790cabadf1db43098","postingUrl":"https://ca.indeed.com/job/customer-service-representative-945806135cf6d0c2"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p>We are a new and growing legal cannabis delivery service. We are looking for dispatchers / customer service representative who are excited about building a new operation and creating a positive and sustainable culture for our new brand. We are willing to teach the right person about cannabis, however personality is a must ! If you want to compete in sales or have worked in restaurants, coffee or high pressure jobs We might be looking for you!</p><p>Overview – This role is responsible for the customer’s experience with our brand and products. This means being on-time, accurate, friendly and safe. The sale/dispatch role carries an enhanced responsibility to execute procedures regarding inventory, safety, security and sales.</p><p>Responsibilities -</p><p>• Act with integrity in all things.</p><p>• Accept, verify and process new delivery customers</p><p>• Provide the customer with product solutions that exceed their expectations.</p><p>• Execute the detailed and specific procedures described in the Delivery SOP's</p><p>• Accurately conduct sales and inventory transactions as prescribed by the company POS system including the picking and staging of delivery orders.</p><p>• Observe all company policies, rules and regulations.</p><p>• Maintain detailed knowledge of all products including effects, inventory levels and promotions.</p><p>• Promote a team first working environment.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $18.00 - $19.00 per hour</p><p><b>Benefits:</b></p><p>• Employee discount</p><p><b>Schedule:</b></p><p>• 8 hour shift</p><p>• Holidays</p><p>• Weekend availability</p><p><b>Ability to commute/relocate:</b></p><p>• Walnut Creek, CA 94597: Reliably commute or planning to relocate before starting work (Preferred)</p><p><b>Experience:</b></p><p>• Dispatching: 1 year (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"name":"Cannabis Company"},"location":{"country":"United States","address":"Walnut Creek, CA, USA","city":"Walnut Creek","stateProvince":"CA"},"frontendLink":"/job-posting/cannabis-company/dispatcher-customer-service/4dcce4c8c1ddaf66b3d70976ec8b5021","title":"Dispatcher/Customer Service","hash":"4dcce4c8c1ddaf66b3d70976ec8b5021","postingUrl":"https://www.salary.com/job/cannabis-company/dispatcher-customer-service/4c4aadb3-b4d1-4fe3-b590-f7bd1debbf0a"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p>Reports to: Retail Store Manager</p><p><b>Summary of Position:</b></p><p>Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.</p><p><b>Front Desk/Reception Primary Duties and Responsibilites:</b></p><p>• *Duties may vary depending on workload, staffing levels and direction from management**</p><p>• Responsible for greeting patients upon arrival and performing initial check in</p><p>• Assists new patients with questions and required forms</p><p>• Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms</p><p>• Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms</p><p>• Answers incoming phone calls and voice messages</p><p>• Responsible for filing admin/patient paperwork and maintaining an organized file system</p><p>• Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation</p><p>• Reception may be asked to prep phone orders or an order for the next patient in the bud room</p><p>• Upon product delivery, assist managers with Transportation Manifests and/or the counting of products</p><p>• Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates</p><p>• Updates white board which may include staff favorites or running specials</p><p>• Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room</p><p>• Cleans and sterilizes chop sticks, trimmers, scales and jars</p><p><b>Requirements</b></p><p>• Must be licensed by the State of Colorado Medical Marijuana Enforcement Division</p><p>• Must have friendly, out-going, positive attitude</p><p>• Basic computer skills; Excel, Word, Scanning and Uploading documents</p><p>• Organizational Skills</p><p>• Outstanding Customer Service</p><p>• Excellent Communication Skills</p><p>• Budtender experience is a plus</p><p>• Market Awareness</p><p>GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits</p><p>copy of your resume to [email protected]</p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception/57112d79af5b263ff5cb4554dda6ca96","title":"FRONT DESK / RECEPTION","hash":"57112d79af5b263ff5cb4554dda6ca96","postingUrl":"https://tarta.ai/j/TcWn8HsBwQhUzTBVMFYd-front-desk-reception-at-green-man-cannabis"},{"employmentType":"Part-time","postedOn":"6 days ago","description":"<div><p>MUST BE 21. CANNABIS DISPENSARY.</p><p>We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.</p><p><b>Responsibilities</b></p><ul><li>Greet and direct customers</li><li>Provide accurate information (e.g. product features, pricing and after-sales services)</li><li>Answer customers’ questions about specific products/services</li><li>Conduct price and feature comparisons to facilitate purchasing</li><li>Cross-sell products</li><li>Ensure racks are fully stocked</li><li>Manage returns of merchandise</li><li>Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)</li><li>Inform customers about discounts and special offers</li><li>Provide customer feedback to the Store Manager</li><li>Stay up-to-date with new products/services</li></ul><p><b>Skills</b></p><ul><li>Proven work experience as a Retail Sales Representative, Sales Associate or similar role</li><li>Understanding of the retail sales process</li><li>Familiarity with consumer behavior principles</li><li>Knowledge of inventory stocking procedures</li><li>Basic math skills</li><li>Track record of achieving sales quotas</li><li>Excellent communication skills, capable of building trusting relationships</li><li>Ability to perform in fast-paced environments</li><li>Flexibility to work various shifts</li><li>High school degree</li><li>BSc in Marketing or related field is a plus</li></ul><p>Job Type: Part-time</p><p>Pay: $12.75 - $14.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"Confidential"},"location":{"country":"United States","address":"Springfield, OR 97477","city":"Springfield","stateProvince":"OR"},"frontendLink":"/job-posting/confidential/customer-service-representative/28b364e935fb4fe71c04c212b717b928","title":"Customer Service Representative","hash":"28b364e935fb4fe71c04c212b717b928","postingUrl":"https://www.indeed.com/job/customer-service-representative-965e4cddbabcafa1"},{"employmentType":"Full-time, Part-time, Permanent","postedOn":"4 days ago","description":"<div><p><b>Company description</b></p><p>The Higher Cannabis company is a small locally owned and operated retail cannabis store. Looking to build a strong, positive team, to educate our customers on the growing cannabis industry and provide the BEST BUD experience to our community. cannsell and police clearance required</p><p><b>Job description</b></p><ul><li>Tend to customers in store on a need to need basis</li><li>Handle cash</li><li>Be knowledgeable on products we provide and their suppliers</li><li>Have good customer service and a positive attitude</li><li>Multitask</li><li>Time management skills</li><li>Stock and inventory</li><li>Sanitize work surfaces regularly</li><li>Provide support with online orders and phone calls</li></ul><p>Part-time hours: 25 per week</p><p>Expected Start Date: 2021-09-20</p><p>Job Types: Full-time, Part-time, Permanent</p><p>Salary: $15.00-$21.00 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li><li>Tips</li></ul><p>Benefits:</p><ul><li>Casual dress</li><li>Company events</li><li>Flexible schedule</li><li>On-site parking</li><li>Paid time off</li><li>Store discount</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>12 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Overtime</li><li>Weekends</li></ul><p>COVID-19 considerations:<br />All customers are required to wear a mask, curbside pick up available, surfaces cleaned and sanitized regularly.</p><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Shift availability:</p><ul><li>Day Shift (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"the higher cannabis company"},"location":{"country":"Canada","address":"Windsor, ON","city":"Windsor","stateProvince":"ON"},"frontendLink":"/job-posting/the-higher-cannabis-company/cashier-and-customer-service/ee34577b7218205303f69370af9728a5","title":"Cashier and Customer Service","hash":"ee34577b7218205303f69370af9728a5","postingUrl":"https://ca.indeed.com/job/cashier-and-customer-service-a49b11e89901715a"},{"employmentType":"Full-time","postedOn":"9 days ago","description":"<div><p><b>Job Description: </b></p><p>We are a dynamic, well-renowned call center company serving the telephone needs of our medical cannabis patients. This position will entail greeting and directing patient callers by answering the telephone calls of our patients and scheduling them in our multiple locations throughout the state of Florida also determining the nature of the call and directing callers to the appropriate destination and/or following client instructions to obtain a message. You also will be required to make follow-up calls and confirmation calls for the following days. Operators are required to provide accurate, efficient, and professional service to every caller, client, and co-worker. We operate from 6 am-3 pm, serving our East Coast clinics with weekends off.</p><p>Our ideal candidate would be an organized, diligent, and team-oriented individual who excels in conversing professionally with patients on a daily basis. We are looking for someone who is willing to go above and beyond their day-to-day duties to add value to our growing company.</p><p><b>About Our Call Center : </b></p><p>We have been delivering world-class answering, and call center services to medical offices large and small for more than 6 years. We have pioneered many of the concepts that are now commonplace in the industry and our high standards and professionalism have earned us high marks with our patients.</p><p><b>Responsibilities and Duties : </b></p><ul><li>Answer incoming calls and outbound calls as per your training and scheduling patients in multiple clinics throughout the state of Florida.</li><li>Provide quality service by handling each call professionally and efficiently</li><li>Follow company policies and procedures at all times. No exceptions</li><li>Completing special assignments as directed by management</li><li>Be able to work from 6 am-3 pm, with weekends off</li></ul><p><b>Qualifications and Skills : </b></p><ul><li>MUST HAVE CALL CENTER EXPERIENCE! (75-100 calls per person, per day)</li><li>Telephone Skills a MUST</li><li>If you are fluent in Spanish, as well as English, please note that in your resume</li><li>Must be able to type 35-40 wpm and have computer keyboard skills</li><li>Salesforce CRM is a plus!</li><li>Must be able to read/write/communicate professionally and clearly in English</li><li>Must be able to multitask and work under pressure in a fast-paced environment</li><li>Including listening, speaking, talking, typing, and/or reading at the same time</li><li>Must be willing to adapt to changes that may happen daily/weekly/monthly</li><li>Including adapting to changes in schedule, duties, and/or tasks</li><li>Must be able to maintain a positive attitude at all times</li><li>Strong listening skills, attention to detail, and decision-making skills</li><li>Strong work ethic</li><li>Must be able to sit for long periods of time</li><li>Dedicated and career-driven</li><li>Highly developed integrity and commitment to customer satisfaction</li><li>Organization</li><li>Confidentiality</li></ul><p><b>RATE OF PAY: $15.00 to start - FULL TIME 40 HOURS</b></p><p>Job Type: Full-time</p><p>Pay: $15.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Ability to commute/relocate:</p><ul><li>Las Vegas, NV: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>Multiple locations</li></ul><p>Work Remotely:</p><ul><li>Temporarily due to COVID-19</li></ul></div>","company":{"companyType":"Private/Startup","name":"Green Medical Marketing LLC","logoUrl":"/logos/green-medical-marketing-llc-68eee8e4281b4b8b66bb755333f7b83d.png"},"location":{"country":"United States","address":"Las Vegas, NV 89148","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/green-medical-marketing-llc/call-center-representative/361a2f6a96cb62a983ffde8712a2ac94","title":"Call Center Representative","hash":"361a2f6a96cb62a983ffde8712a2ac94","postingUrl":"https://www.indeed.com/job/call-center-representative-87c5eff6fba2c736"},{"employmentType":"Part-time","postedOn":"5 days ago","description":"<div><p>At Crossroads Cannabis, we're passionate about helping our customers discover, navigate and enjoy the world of recreational cannabis and the role it can play in their lives. Our crew members are as unique as the people we serve. We are dedicated to delivering a world-class retail store experience where compassion, professionalism, energy, knowledge, and general zest for life ensures the type of shopping experience that encourages loyalty and keeps our guests coming back.The Cannabis Guide is a multi-dimensional role with three primary areas of focus: Concierge/Security, Service/Sales and Order Fulfillment.</p><p>Genreal Duties:</p><ul><li>Competently checking IDs from every customer 35 and under, and politely asking for the removal of their mask to see their face</li><li>Assisting customers to make informed choices and responsible consumption practices, in-person, online, and over the phone</li><li>Constantly improving cannabis knowledge in order to provide the highest level of customized guest service and experience</li><li>Assisting with store maintenance and housekeeping, including stocking shelves, merchandising, cleaning, sanitizing, and general tidying of space</li><li>Maintaining records (digital and manual), such as inventory, guest incident reports and daily operating logs, as required</li><li>Supporting and participating in store opening and closing checklists</li><li>Assisting with, and participating in, fulfillment duties including picking and packing of orders, making note of and communicating out-of-stock and/or below-par inventory to store leadership as necessary</li><li>Maintaining compliance with all company policies, procedures, practices, operating standards, and applicable government legislation</li></ul><p>Required Qualifications</p><ul><li>minimum 19 years of age</li><li>eligibility to work in Canada</li><li>a minimum of one year retail and/or direct customer contact service experience</li><li>ability to complete an enhanced criminal background check</li><li>CannSell certification (must be obtained prior to work commencement)</li><li>exceptional customer service skills, with a passion for providing a unique guest experience</li><li>positive, friendly, approachable, and fun-loving</li><li>strong moral compass and value system, with the fortitude and confidence to “stand your ground” while maintaining a level of professionalism and pleasantness in challenging situations</li><li>exceptionally strong interpersonal, oral, and written communication skills, with a genuine fondness for people and a passion for service</li><li>ability to contribute as a valued and respected crew member, with a willingness to collaborate and work with other team members as required to ensure an optimum guest experience</li><li>strong attention to detail and accuracy in completing assigned tasks as expediently and thoroughly as possible</li><li>able to operate in a fast-paced, noisy work environment, with the agility to multi-task as necessary</li><li>experience with inventory, stocking, and auditing procedures is desired</li><li>cannabis knowledge is an asset</li><li>previous experience with cannabis products is an asset, but is not required</li><li>previous work experience in cannabis or alcohol industries are assets, but not required</li><li>flexible schedule, with the ability to work days, evenings, weekends, and holidays.</li><li>an ability to stand for extended lengths of time</li><li>ability to lift up to thirty (30) pounds on occasion</li></ul><p>Crossroads Cannabis is an equal opportunity employer that values diversity, inclusion, and accessibility. We are committed to building a crew that reflects the diversity of the community in which we live and operate, including those with disabilities or accommodation needs. Accommodations are available upon request for candidates taking part in all aspects of the talent selection process. While we thank all applicants for their interest in employment with us, only those candidates selected for a telephone interview will be contacted.</p><p>Part-time hours: 10-15 per week</p><p>Job Type: Part-time</p><p>Salary: $17.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Store discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekends</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Crossroads Cannabis"},"location":{"country":"Canada","address":"Woodstock, ON","city":"Woodstock","stateProvince":"ON"},"frontendLink":"/job-posting/crossroads-cannabis/cannabis-guide/8580ff3b49d1585dcfca48a3170cd87b","title":"Cannabis Guide","hash":"8580ff3b49d1585dcfca48a3170cd87b","postingUrl":"https://ca.indeed.com/job/cannabis-guide-a757a669bdf4c697"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>PharmaCentra d/b/a CannabisBPO of Americus, GA is looking to hire a full-time Remote Customer Service Representative to communicate effectively with legal cannabis retail managers and customers.</p><p>This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment. Full-time employees also have access to group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance.</p><p>If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry ABOUT PHARMACENTRA LLCFounded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers.</p><p>With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions.</p><p>We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.</p><p>Our people are our most valuable asset.</p><p>That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job.</p><p>We focus on developing our employees and creating opportunities for them to grow into new roles.</p><p>A DAY IN THE LIFE OF A FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVEAs a Remote Customer Service Representative, you are on the front lines of what we do for the legal cannabis community.</p><p>You work with various people on behalf of our clients as customer service representatives within the cannabis industries.</p><p>You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for.</p><p>You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available.</p><p>In any case, you know how to make sure that clients always know that they are in good hands and you truly care.</p><p>With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVEHigh school diploma or equivalentOne year of customer service or call center experienceKnowledge of the legal cannabis industryAbility to work in a quiet and private work-from-home environment where high-speed internet is maintainedComputer skills with a working knowledge of Microsoft Windows / OfficeAbility to pass a background checkExcellent customer service skillsApplicants Living in following</p><p><b>States Will Not Be Considered:</b></p><p>Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Iowa, Maine, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, South Dakota, Utah, Washington, nor District of Columbia.</p><p>Bilingual skills in Spanish are preferred.</p><p>Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position FULL-TIME CONTACT CENTER WORK SCHEDULEBecause most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions.</p><p>Full-time employees can expect to work 38-40 hours per week. At least one weekend day is required. This is a work-from-home call center position.</p><p><b>NOW ACCEPTING APPLICATIONS FROM:</b></p><p>AL, FL, GA, IN, KS, KY, LA, MI, NM, NC, ND, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY READY TO JOIN OUR TEAM?We understand your time is valuable and that is why we have a very quick and easy application process.</p><p>If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application.</p><p>We look forward to meeting you</p></div>","company":{"companyType":"Private/Established","name":"CannabisBPO","logoUrl":"/logos/cannabisbpo-0533fc00a84defc3d74630f1d80984bc.jpeg"},"location":{"country":"United States","address":"Sumter, SC, USA","city":"Sumter","stateProvince":"SC"},"frontendLink":"/job-posting/cannabisbpo/customer-service-representative-remote-cannabis-industry/0abf93861a91907c978a86bcc7cb93e0","title":"Customer Service Representative - Remote - Cannabis Industry","hash":"0abf93861a91907c978a86bcc7cb93e0","postingUrl":"https://us.bebee.com/job/20210918-29f012e8a7ac4c65bb3186ac09a23dff"},{"postedOn":"10 days ago","description":"<div>Equivalent Experience<br /><br /><b>Description:</b><br />Answering phone calls, product questions, shipping questions, answering customer emails, and inquiries from website<br /><br /><b>Skills:</b><br />Customer service call center, Customer support, Chat support, Inbound call center, customer service, customer service rep, product, cannabis, shipping, emails, website, call center<br />Shopify experience preferred<br /><br /><b>Top Skills Details:</b><br />Customer service call center,Customer support,Chat support,Inbound call center<br /><br /><b>Additional Skills &amp; Qualifications:</b><br />Being comfortable with written and verbal communication<br />Self-directed<br />Sunday-Thursday 9-5<br />$20/hour<br />Providing monitors and headset, must have own laptop<br />High speed internet<br /><br /><b>Experience Level:</b><br />Entry Level<br /><br /><b>About Aston Carter:</b><br />At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.<br /><br />Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.<br /><br />The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.<br /><br />If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call <span><a href=\"tel:+1-888-237-6835\">888-237-6835</a></span> or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.</div>","company":{"companyType":"Private/Established","name":"Aston Carter","logoUrl":"/logos/aston-carter-a978af82de7c944f0501d1ebab1f5eda.png"},"location":{"country":"United States","address":"Pasadena, CA","city":"Pasadena","stateProvince":"CA"},"frontendLink":"/job-posting/aston-carter/customer-service-representative/48dd6ba5a056564abedd8dcd77df9c25","title":"Customer Service Representative","hash":"48dd6ba5a056564abedd8dcd77df9c25","postingUrl":"https://www.indeed.com/job/customer-service-representative-562554ab98f5a26c"},{"employmentType":"Full-time","postedOn":"22 days ago","description":"<div><p>The Role Essence Vegas announces the invitation to submit resumes/CV's for the position of Part-Time Guest Consultant. Processing of candidates will occur throughout the year on an ongoing basis. The pool of candidates from this recruitment may be used to fill vacancies for the classification of Part-Time Guest Consultant for up to one (1) year.Our Guest Consultants provide excellent customer service and knowledgeable information on cannabis products to patients and guests. Strives to provide a superior patient experience for all guests at Essence Dispensary. Responsibilities Responsible for patient data, paperwork, and upkeep. Coordinates with the General Manager and Dispensary Manager on operating and inputting into the Essences EVS system. Maintains accurate records of patient's identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries. Records, arranges, and packages patient orders. Maintains an organized environment and facility appearance. Welcomes patients and caregivers as they enter the facility. Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed. Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the EVS system and with the State's system when implemented. Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction. Responds to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed. Maintains a basic understanding of the medicine, products, and services provided at Essence. Educates patients and caregivers on the processes of registration, renewals, lost registration documents, etc. Communicates with patients and caregivers about their personal goals in using medical marijuana and provide educational materials and resources for patients and caregivers as needed. Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Nevada. Qualifications A minimum of two (2) years of cash handling, customer service experience is required. Ideal candidates will have worked directly in a retail environment. Previous experience working in a cannabis retail setting is preferred. Basic to intermediate understanding of cannabis products, different strains and medical benefits of cannabis use is required Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. Proven ability to accurately record data. Ability to answer a multi-phone line system. Strong attention to detail with ability to work in a fast paced, high-stress environment. High integrity and honesty. Proficiency in windows-based software and internet navigation. Ability to stand, reach, bend, and crouch repetitively over an extended period of time. Ability to work in ever changing physical conditions. Ability to lift up to 25 lbs at a time. Knowledge of medical marijuana policies and laws. Ability to work independently with little to no supervisor or as part of a team is required. Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting. Must be 21 years of age or older</p></div>","company":{"website":"gtigrows.com","companyType":"Public/Established","name":"Green Thumb Industries","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"Las Vegas, NV, USA","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/green-thumb-industries/guest-consultant-rainbow-and-warm-springs/504232fcff2b0254f7f0c44611815859","title":"Guest Consultant - Rainbow & Warm Springs","hash":"504232fcff2b0254f7f0c44611815859","postingUrl":"https://www.rapidinterviews.com/job/guest-consultant-rainbow-and-warm-springs-with-green-thumb-industries-in-las-vegas-j2c-1889"},{"employmentType":"Part-time, Temporary","postedOn":"6 days ago","description":"<div><p>Job description</p><p>The Organization</p><p>At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province. The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores. We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.</p><p>The Job</p><p>The Customer Service Agents for the Customer Care Centre (CCC), Cannabis Operations, are responsible for providing superior customer experiences. The Agents will be working with our customers by responding to their issues, concerns and requests for service. Agents will coordinate with our internal teams and customers, resolving customer issues within a timely manner via email, phone, etc. while bringing a positive attitude and being a great team player. The Agents are friendly, detail-oriented, passionate, professional and technology savvy team members who have the ability to create the finest experiences for our internal and external customers. Please review the attached job description for a complete list of duties, qualifications, and competencies. To be considered for this opportunity, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.</p><p>Enhanced security screening is required.</p><p>Please note: Auxiliary Customer Service Agents are expected to be available for daily recall. Auxiliary positions are on-call, which means that hours of work are not guaranteed and will be subject to availability. Auxiliary Customer Service Agents are pre-scheduled as much as possible, and are on-call up to 35 hours a week. Auxiliary employees can restrict availability upon approval from the Manager, Customer Care Centre. Please clearly indicate your daily availability in your application.</p><p>How To Apply</p><p>Apply online via Indeed. For complete details about this opportunity, including accountabilities, please refer to the details below. For specific position related enquiries, please contact Cisco Pacheco by phone, at <span><a href=\"tel:+1-604-420-8600\">604-420-8600</a></span>.</p><p>Qualifications</p><p>Education and Experience:</p><ul><li>Minimum of two years recent*, related experience in a customer service capacity servicing internal and external clients/customers and successful completion of a certificate/diploma.</li></ul><ul><li>Preferred qualifications include:</li></ul><p>Experience working in a call centre environment.</p><p>Cannabis knowledge, demonstrated through experience in the cannabis industry or courses from an accredited post-secondary institution</p><p>* Recent is defined as occurring within the last five years.</p><p>To be considered for this position, applicants must clearly indicate that they have the following:</p><ul><li>Must be minimum 19 years of age.</li></ul><ul><li>May be required to work a variety of shift patterns; available to work a rotating roster, including evenings and weekends.</li></ul><p>Knowledge of:</p><ul><li>Working knowledge of CRM systems.</li></ul><ul><li>A high level of proficiency in Microsoft Word, Outlook and Microsoft Excel (utilization of formatting and formula functions, skills pertaining to linking documents and sheets and provide recommendations to automate manual processes).</li></ul><ul><li>Working knowledge of Cannabis and educated in consumer trends and current industry.</li></ul><ul><li>Efficient and internet savvy applications encouraged.</li></ul><p>Skills &amp; Abilities</p><ul><li>Demonstrated strong skills in time management, organization and communication.</li></ul><ul><li>Excellent verbal and written communication skills.</li></ul><ul><li>Ability to establish good working relationships both internally and externally in a team environment.</li></ul><ul><li>Proven ability demonstrating strong attention to detail, the ability to work independently, work under pressure to meet deadlines, an aptitude for multitasking and strong follow up skills</li><li>Demonstrated ability to apply and interpret policies/practices.</li></ul><ul><li>Ability to resolve day to day client concerns while meeting or exceeding expectations and maintaining a high level of customer service.</li></ul><ul><li>Able to thrive is a fast paced environment where change is a constant.</li></ul><p>Job Types: Part-time, Temporary</p><p>Salary: $23.50-$26.50 per hour</p><p>Part-time hours: 35 per week</p><p>Job Types: Part-time, Temporary</p><p>Salary: $23.50-$26.50 per hour</p><p>Additional pay:</p><ul><li>Overtime pay</li></ul><p>Schedule:</p><ul><li>10 hour shift</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul></div>","company":{"companyType":"Government","name":"BC Liquor Distribution Branch","logoUrl":"/logos/bc-liquor-stores-0b0a7e4c37734c591e05c3a8aca37857.jpeg"},"location":{"country":"Canada","address":"Burnaby, BC","city":"Burnaby","stateProvince":"BC"},"frontendLink":"/job-posting/bc-liquor-distribution-branch/customer-service-agent-customer-care-centre-cannabis-operations/564abdae90cc45c0847ab25f97209e65","title":"Customer Service Agent, Customer Care Centre, Cannabis Operations","hash":"564abdae90cc45c0847ab25f97209e65","postingUrl":"https://ca.indeed.com/job/customer-service-agent-customer-care-centre-cannabis-operations-63eed7cff8898048"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p>There is a position open for a Customer Service Representative at CA licensed, Oakland-based Cannabis Testing Laboratory. The position will be responsible for front office reception, client management, and minor clerical support reporting to the Vice President. The position can be full or part time, depending on the candidate’s needs and availability. Successful candidates must present themselves professionally and with an ease of communication. MJ friendly and experience with quick books a plus.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $25.00 - $30.00 per hour</p><p><b>Benefits:</b></p><p>• Dental insurance</p><p>• Health insurance</p><p>• Life insurance</p><p>• Paid time off</p><p>• Vision insurance</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p><b>Supplemental Pay:</b></p><p>• Bonus pay</p><p><b>COVID-19 considerations:</b></p><p>The laboratory maintains strict COVID-19 policies including mask mandates, plexiglass barriers, and shields upon request for all employees.</p><p><b>Ability to commute/relocate:</b></p><p>• Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Preferred)</p><p><b>Education:</b></p><p>• Associate (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"companyType":"Private/Growth","name":"CW Analytical","logoUrl":"/logos/cw-analytical-f7a725d0dc38850f66bbe03676848a29.jpeg"},"location":{"country":"United States","address":"Oakland, CA, USA","city":"Oakland","stateProvince":"CA"},"frontendLink":"/job-posting/cw-analytical/customer-service-representative/71492798316c7e2b9f50057e5d261dee","title":"Customer Service Representative","hash":"71492798316c7e2b9f50057e5d261dee","postingUrl":"https://tarta.ai/j/5OC-z3sBKVDGKatzfWD2-customer-service-representative-in-oakland-ca-at-cw-analytical"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p><b>Job Description</b></p><p>Customer Service Representative</p><p>The CSR is primarily responsible for the customer experience through telephone, email, or online chat interaction.</p><p>Key Duties &amp; Responsibilities</p><p>• Delivers exceptional customer service by listening, interacting, and following up with customers to ensure satisfaction. Works proactively to solve customer complaints and concerns.</p><p>• Builds and increases customer retention, fostering strong relationships, developing brand awareness, and loyalty.</p><p>• Utilize customer, and team member, feedback to readily implement changes to improve the customer experience.</p><p>• Handles sensitive conversations while also protecting the company from liability and breach of various regulations.</p><p>• Effectively utilize technology and software platforms to maintain efficiency, documentation, and reporting.</p><p>• Perform all daily opening and closing procedures for the call center.</p><p>• Provide daily correspondence via email with the RSM and team members as needed.</p><p>• Adheres to all Northeast Alternatives Policies and Procedures.</p><p>• Maintain a clean and organized work environment.</p><p>• Other duties as assigned.</p><p><b>Qualifications:</b></p><p>• 1+ years of Cannabis industry experience preferred.</p><p>• Experience in a communication, customers service, and detail-oriented work environment.</p><p>• Strong interpersonal, verbal, and written communication skills.</p><p>• Ability to maintain composure under pressure, and de-escalate disgruntled customers while proving solutions to resolve any, and all, situations.</p><p>• Full-time (40 Hours per week). Must be available 7 days a week in the morning, afternoon, and evening.</p><p>• High School Graduate or equivalent.</p><p>• Must be 21, and have a clean criminal record.</p><p>• Must have reliable transportation.</p><p>• Ability to lift up to 25 lbs. and push/pull up to 50 lbs.</p><p>• Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.</p><p>Job Types: Full-time</p><p>Company Description</p><p>We are excited about what the Northeast Alternatives (NEA) family has accomplished since opening in June 2019. Whether it's the way we run our business, make our products, or help our customers, we are guided by the principle of making a positive difference in the world. We care for our employees and customers - it's what we're known for. It is why NEA is a great place to start or continue building your career in the exciting new cannabis industry</p></div>","company":{"name":"Northeast Alternatives, Inc."},"location":{"country":"United States","address":"Coldwater, MI, USA","city":"Coldwater","stateProvince":"MI"},"frontendLink":"/job-posting/northeast-alternatives-inc/customer-service-associate/6e3a766b5ed8449b2468f9a6e4385251","title":"Customer Service Associate","hash":"6e3a766b5ed8449b2468f9a6e4385251","postingUrl":"https://www.ziprecruiter.com/c/Northeast-Alternatives,-Inc./Job/Customer-Service-Associate/-in-Coldwater,MI?jid=00abb9f8dcfab5c5"},{"employmentType":"Part-time, Casual","postedOn":"5 days ago","description":"<div><p>CANNABIS GUIDE - Stratford Store</p><p>At Crossroads Cannabis, we're passionate about helping our customers discover, navigate and enjoy the world of recreational cannabis and the role it can play in their lives.</p><p>This is an open call/invitation for qualified applicants to express their interest in joining the Crossroads Cannabis crew. Our crew members are as unique as the people we serve, dedicated to delivering a world-class retail store experience where their compassion, professionalism, energy, knowledge, and general zest for life ensures the type of shopping experience that encourages loyalty and keeps our guests coming back.</p><p>The Cannabis Guide is a multi-dimensional role with three primary areas of focus: Concierge/Security, Service/Sales and Order Fulfillment. Currently we have part time/casual positions available, with day, afternoon, evening, weekend, and holiday shifts ready and waiting for the perfect candidate.</p><p>Specific responsibilities and accountability include:</p><ul><li>acting as the face of Crossroads Cannabis and setting the tone in our retail space to ensure a comfortable, warm and welcoming environment for guests and visitors to our store</li></ul><ul><li>walking the talk each and every shift as a model brand ambassador and representative of Crossroads Cannabis' vision, mission, values and beliefs</li></ul><ul><li>promoting a work environment that is positive, respectful, inclusive, and safe for all</li></ul><ul><li>qualifying guest eligibility in accordance with regulatory requirements and standards</li></ul><ul><li>sharing knowledge of and passion for products and assisting customers to make informed choices and responsible consumption practices, in-person, on-line and over the phone</li></ul><ul><li>constantly improving cannabis knowledge by being curious, and by actively participating in education on new products, strains, consumption methods, and industry trends in order to provide the highest level of customized guest service and experience</li></ul><ul><li>assisting with store maintenance and housekeeping, including stocking shelves, merchandising, cleaning, sanitizing and general tidying of space</li></ul><ul><li>using digital technology as a sales aid, and to process sales transactions with POS equipment</li></ul><ul><li>maintaining records (digital and manual), such as guest incident reports and daily operating logs, as required</li></ul><ul><li>supporting and participating in store opening and closing duties</li></ul><ul><li>assisting with, and participating in inventory management and loss prevention duties and best practices</li></ul><ul><li>assisting with, and participating in, back-of-house duties including picking and packing of guest purchases</li></ul><ul><li>verifying order accuracy and status of order fulfillment, making note of and communicating out-of-stock and/or below-par inventory to store leadership as necessary</li></ul><ul><li>maintaining compliance with all company policies, procedures, practices, operating standards, and applicable government legislation</li></ul><ul><li>other related duties as assigned</li></ul><p>Required Qualifications</p><ul><li>minimum 19 years of age</li></ul><ul><li>eligibility to work in Canada</li></ul><ul><li>a minimum of one year retail and/or direct customer contact service experience</li></ul><ul><li>ability to complete a criminal background check</li></ul><ul><li>CannSell certification (must be obtained prior to work commencement)</li></ul><ul><li>completion of any and all provincially and federally required training and development</li></ul><p>Best Fit Knowledge, Skills, and Abilities</p><ul><li>exceptional customer service skills, with a passion for providing a unique guest experience</li></ul><ul><li>positive, friendly, approachable, and fun-loving</li></ul><ul><li>strong moral compass and value system, with the fortitude and confidence to “stand your ground” while maintaining a level of professionalism and pleasantness in challenging situations</li></ul><ul><li>exceptionally strong interpersonal, oral, and written communication skills, with a genuine fondness for people and a passion for service</li></ul><ul><li>ability to contribute as a valued and respected crew member, with a willingness to collaborate and work with other team members as required to ensure an optimum guest experience</li></ul><ul><li>strong attention to detail and accuracy in completing assigned tasks as expediently and thoroughly as possible</li></ul><ul><li>able to operate in a fast-paced, noisy work environment, with the agility to multi-task as necessary</li></ul><ul><li>experience with inventory, stocking, and auditing procedures is desired</li></ul><ul><li>cannabis knowledge is an asset</li></ul><ul><li>previous experience with cannabis products is an asset, but is not required</li></ul><ul><li>previous work experience in cannabis or alcohol industries are assets, but not required</li></ul><ul><li>basic math capabilities, with previous digital POS and inventory tracking system experience desired</li></ul><ul><li>ability to problem-solve and creatively find solutions to any challenges/conflict that may arise</li></ul><ul><li>flexible schedule, with the ability to work days, evenings, weekends, and holidays given the nature of our store</li></ul><ul><li>ability to stand for extended lengths of time</li></ul><ul><li>ability to lift up to thirty (30) pounds on occasion</li></ul><p>Excited about the opportunity to join our crew as a Cannabis Guide? If so, we'd love to hear from you! Please forward your resume and cover letter, along with the names of three professional references.</p><p>Crossroads Cannabis is an equal opportunity employer that values diversity, inclusion, and accessibility. We are committed to building a crew that reflects the diversity of the community in which we live and operate, including those with disabilities or accommodation needs. Accommodations are available upon request for candidates taking part in all aspects of the talent selection process. While we thank all applicants for their interest in employment with us, only those candidates selected for a telephone interview will be contacted.</p><p>Part-time hours: 10-15 per week</p><p>Job Types: Part-time, Casual</p><p>Salary: From $17.00 per hour</p><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekends</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Crossroads Cannabis"},"location":{"country":"Canada","address":"Stratford, ON","city":"Stratford","stateProvince":"ON"},"frontendLink":"/job-posting/crossroads-cannabis/cannabis-guide/1f991679ebb104a6a218c67dc3f431c3","title":"Cannabis Guide","hash":"1f991679ebb104a6a218c67dc3f431c3","postingUrl":"https://ca.indeed.com/job/cannabis-guide-81acf1c8a1449328"},{"postedOn":"5 hours ago","description":"<div><div><p>Description</p><div>Driven by a love of plants, Pure Sunfarms is one of Canada’s largest, single-site, licensed producers of high-quality, greenhouse-grown cannabis based in BC’s Fraser Valley (Delta). We are proud to bring together individuals from a wide breadth of industries, backgrounds, and experiences, and promote a culture of belonging where everyone can truly be themselves – in every form of expression that is natural to them. This is our priority and guiding light at Pure Sunfarms, driving our uncompromising approach to quality and success within the Canadian recreational cannabis market. We believe our differences are our strengths, letting us look at cannabis in a whole new light.</div><div></div><div><br />Pure Sunfarms is looking for a Customer Care Coordinator who is passionate about helping the consumers of our products have a great experience. This is a great role for anyone who loves to work with others, enjoys writing, thrives in a fast-paced environment, and has a knack for keeping things organized. The Customer Care Coordinator will work with a team of professionals across communications, community relations, government relations and customer care.</div><div>Essential Functions:</div><ul><li> Crafting responses to consumer questions and inquiries.</li><li> Data entry and administrative support.</li><li> Social media monitoring.</li><li> Maintenance of distribution lists.</li><li> Coordinating material distribution.</li><li> Project management of quarterly reports.</li><li> Development of internal documents.</li></ul><div></div><div>Your Brand, Your Story:</div><ul><li> Post secondary accreditation.</li><li> Administrative or customer service experience.</li><li> Excellent writing.</li><li> Detail-oriented, accountable and self starter.</li><li> Strong project management skills.</li><li> Demonstrated competence with Microsoft Office applications.</li></ul><div>Must have the ability to maintain and pass an RCMP criminal record check, and obtain a security clearance.</div><p></p><p>Additional</p><div>At Pure Sunfarms, we are growing our team with the same care we devote to growing our plants. We’re proud of the diverse and inclusive culture that we’ve built and are excited to learn more about your experiences and how you can contribute to Pure Sunfarms and the cannabis industry.</div></div></div>","company":{"companyType":"Private/Established","name":"Pure Sunfarms Corporation","logoUrl":"/logos/pure-sunfarms-corporation-c66da2f25a44a5e7747d36cca5a40fc8.jpeg"},"location":{"country":"Canada","address":"Delta, BC","city":"Delta","stateProvince":"BC"},"frontendLink":"/job-posting/pure-sunfarms-corporation/customer-care-coordinator/050462d84cd323cf5af8d7597b5c860d","title":"Customer Care Coordinator","hash":"050462d84cd323cf5af8d7597b5c860d","postingUrl":"https://ca.indeed.com/job/customer-care-coordinator-ec9df7bea6044fd9"},{"employmentType":"Full-time","postedOn":"12 days ago","description":"<div><p>Medical Office seeks an experienced, congenial, team player front desk agent for multitasking and running the office. Bilingual is a plus but not required. Diligent, punctual and receptive to the needs of business.</p><p>Job Type: Full-time</p><p>Pay: $14.00 - $18.00 per hour</p><p><b>Benefits:</b></p><p>• Paid time off</p><p><b>Schedule:</b></p><p>• 8 hour shift</p><p>• Monday to Friday</p><p><b>COVID-19 considerations:</b></p><p>All customers are required to wear a mask</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>Experience:</b></p><p>• Customer service: 1 year (Required)</p><p>• Medical terminology: 1 year (Required)</p><p>• Computer skills: 1 year (Required)</p><p><b>Work Location:</b></p><p>• Multiple locations</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"name":"Medical Cannabis Clinics of Florida"},"location":{"country":"United States","address":"St Cloud, FL, USA","city":"St Cloud","stateProvince":"FL"},"frontendLink":"/job-posting/medical-cannabis-clinics-of-florida/front-desk-associate/82ddc1872095c9be28f0ed814f534dc2","title":"Front Desk Associate","hash":"82ddc1872095c9be28f0ed814f534dc2","postingUrl":"https://www.salary.com/job/medical-cannabis-clinics-of-florida/front-desk-associate/719051cc-0f71-45d8-9c2e-c532e2f288de"},{"employmentType":"Full-time","postedOn":"6 days ago","description":"<div><p><b>Reena Group of Companies</b> provide support to the health and wellness industry by providing Analytical Testing, Regulatory Affairs and Contract Manufacturing services.</p><p><b>www.thereenagroup.com</b></p><p>As an Customer Service Coordinator / Order Management , you will be responsible for provides customer service to customers in Canada providing information on products, pricing, order entry, order status &amp; shipping arrangements .</p><p><b>Job Description: </b></p><ul><li>Perform inside sales functions by sending cold emails, calling customers and encouraging sales in-house</li></ul><ul><li>Enter daily orders from customers</li></ul><ul><li>Respond to customer inquiries timely resolving product or service problems via email or phone</li><li>Coordinate orders with Production and Customer</li></ul><ul><li>Check daily open orders and back-orders to ensure products are being shipped</li></ul><ul><li>Assist other team members with daily distribution of work and for coverages</li></ul><ul><li>Be punctual and conscientious about serving customers</li></ul><ul><li>Respect confidentiality</li></ul><ul><li>Take and process credit card payments accurately</li></ul><p><b>Qualifications: </b></p><ul><li>Post-secondary education preferred</li><li>2-3 years of similar customer service or inside sales experience supporting order entry and a variety of in-office customer support functions</li><li>Must have excellent written and oral communication skills to write clear emails to customers and to respond to phone inquiries</li><li>Strong Microsoft computer skills and ability to quickly learn in-house systems</li><li>Attention to detail and inputting accuracy is needed</li><li>Experience working in a team environment demonstrating flexibility, adaptability and working in a high-volume, fast paced environment</li><li>Strong analytical and problem-solving skills to understand processes and where customers may be experiencing issues and how to resolve issues</li></ul><p><b>Operations During COVID-19:</b></p><p>We continue to closely monitor the COVID-19 situation as well we are working to comply with advice being provided by both levels of the Canadian government.</p><p>Our parent company, Reena Group provides essential goods and services to the pharmaceutical, food, natural health products and medical cannabis industries, who are playing a pivotal role in responding to the crisis by ensuring the availability of products and supplies necessary to respond medically and economically both in Canada and the United States.</p><p>During this unprecedented time, our number one priority is the safety of our employees, customers and communities. To continue our operations we have proactively adopted modified working practices, and taken all the warranted precautions to mitigate the risk of COVID-19 transmission and to ensure a safe environment to ensure that we comply with the principles of social distancing.</p><p>Job Type: Full-time</p><p>Salary: $38,000.00-$40,000.00 per year</p><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Experience:</p><ul><li>customer service: 2 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"Reena Group of Companies","logoUrl":"/logos/reena-group-0e0816809c00afb0b1ea75ae30f1bfa2.png"},"location":{"country":"Canada","address":"Mississauga, ON","city":"Mississauga","stateProvince":"ON"},"frontendLink":"/job-posting/reena-group-of-companies/customer-service-coordinator-order-management/1d50d180a35885b990a99c3645dc7a1b","title":"Customer Service Coordinator / Order Management","hash":"1d50d180a35885b990a99c3645dc7a1b","postingUrl":"https://ca.indeed.com/job/customer-service-coordinator-order-management-0d0f4276adcf7c6f"},{"employmentType":"Full-time, Part-time","postedOn":"14 days ago","description":"<div><p>Magic Leaf is looking to hire energetic and driven individuals to cashier and assist with medical cannabis sales. Looking to find applicants that can self-manage their individual position duties while working as a team to maintain the store (inventory management, organization, cleanliness, etc). Customer service is also of utmost importance as you will be working with people who are learning and selecting the best medicine for their needs. We are looking for people who can connect and communicate well with others. We are not requiring any applicants to have prior experience in the cannabis industry--being outgoing, eager to learn, able to sell, and excited to work are most important. Cashiers also split tips with budtenders every shift. OMMA card is required and 18+ to apply.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $11.00 - $14.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Application Question(s):</p><ul><li>Do you have an OMMA card?</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Magic Leaf Dispensary","logoUrl":"/logos/magic-leaf-dispensary-c362e58bbbac89915795ecc838e569c2.jpeg"},"location":{"country":"United States","address":"Tulsa, OK 74008","city":"Tulsa","stateProvince":"OK"},"frontendLink":"/job-posting/magic-leaf-dispensary/cashier-customer-service/a1cdf1225a09403dd5bc9c46157a0149","title":"Cashier/Customer Service","hash":"a1cdf1225a09403dd5bc9c46157a0149","postingUrl":"https://www.indeed.com/job/cashiercustomer-service-ee38a61611ec36b0"},{"employmentType":"Full-time","postedOn":"12 days ago","description":"<div><p><b>Responsibilities</b></p><p>• Greet and Check-in customers as they enter</p><p>• Verification of customer ID and cannabis card status</p><p>• Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</p><p>• Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</p><p>• Dispense medication and collect payment via POS register (cash, debit, etc)</p><p>• Deliver medications to patients</p><p>• Collect and secure payment in form of debit, credit, and cash</p><p>• Safely transport product and cash to/from home dispensary</p><p>• Maintain strict controls on product, cash, and patient data at all times</p><p>• Stay current with latest industry and product knowledge</p><p>• Support all marketing and sales efforts of the company to ensure sales goals are met</p><p>• Perform other regular duties related to maintaining a safe and clean retail store environment as needed</p><p><b>Qualifications</b></p><p>• Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience.</p><p>• High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</p><p>• Applicants must be 21 years or older and hold a valid license.</p><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</p><p>Job Type: Part-time</p><p>Pay: $15.00 - $15.80 per hour</p><p><b>Schedule:</b></p><p>• Day shift</p><p><b>COVID-19 considerations:</b></p><p>For the safety of you and the team, we require proof of COVID-19 vaccination before hire.</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"St. Petersburg, FL, USA","city":"St. Petersburg","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/e4c44dcca6bb09a4ff0ac4f8d7c023aa","title":"Customer Service Associate","hash":"e4c44dcca6bb09a4ff0ac4f8d7c023aa","postingUrl":"https://www.salary.com/job/vidacann/customer-service-associate/eab6e0fb-78b2-4958-9b5c-c139982fba6e"},{"employmentType":"Full-time","postedOn":"12 days ago","description":"<div><p><b>Responsibilities</b></p><p>• Greet and Check-in customers as they enter</p><p>• Verification of customer ID and cannabis card status</p><p>• Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</p><p>• Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</p><p>• Dispense medication and collect payment via POS register (cash, debit, etc)</p><p>• Deliver medications to patients</p><p>• Collect and secure payment in form of debit, credit, and cash</p><p>• Safely transport product and cash to/from home dispensary</p><p>• Maintain strict controls on product, cash, and patient data at all times</p><p>• Stay current with latest industry and product knowledge</p><p>• Support all marketing and sales efforts of the company to ensure sales goals are met</p><p>• Perform other regular duties related to maintaining a safe and clean retail store environment as needed</p><p><b>Qualifications</b></p><p>• High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</p><p>• Applicants must be 21 years or older and hold a valid license.</p><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</p><p>Job Type: Part-time</p><p>Pay: $15.00 - $15.80 per hour</p><p><b>Schedule:</b></p><p>• Day shift</p><p><b>COVID-19 considerations:</b></p><p>For the safety of you and the team, we require proof of COVID-19 vaccination before hire.</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>License/Certification:</b></p><p>• Driver's License (Preferred)</p><p><b>Work Location:</b></p><p>• On the road</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Bonita Springs, FL, USA","city":"Bonita Springs","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/3bacc15cbaf6134044b6d45e45e74f72","title":"Customer Service Associate","hash":"3bacc15cbaf6134044b6d45e45e74f72","postingUrl":"https://www.salary.com/job/vidacann/customer-service-associate/7f455963-fde4-456f-8d66-9a11d64e33e3"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p><b>COMPANY</b></p><p><b>We are setting the industry standard to influence and inspire through our innovative methods. We merge together cannabis culture with cutting-edge technology to deliver the best possible customer and employee experience(s).</b></p><p><b>The company operates a fully integrated cannabis business with a footprint that covers the entire breadth of the state of California; the world's largest cannabis market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested cannabis products at unmatched prices.</b></p><p><b>Our mission is to provide the one-stop-shop cannabis experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.</b></p><p><b>POSITION</b></p><p><b>The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.</b></p><p><b>RESPONSIBILITIES</b><br /><b>.</b></p><p><b> * Fields customer questions and complaints; when the issue is beyond the representative’s</b></p><p><b>knowledge forwards to the assigned specialist or other appropriate staff.</b></p><p><b> * Ensures that appropriate actions are taken to resolve customers’ problems and concerns.</b></p><p><b> * Maintains customer accounts and records of customer interactions with details of inquiries,</b></p><p><b>complaints, or comments.</b></p><p><b> * Performs other related duties as assigned.</b></p><p><b>Experience</b></p><p><b> * Excellent communication skills including active listening.</b></p><p><b> * Service-oriented and able to resolve customer grievances.</b></p><p><b> * High school diploma or equivalent.</b></p><p><b> * Customer service experience required.</b></p><p><b>Physical Requirements</b></p><p><b> * Prolonged periods sitting at a desk and working on a computer.</b></p><p><b> * Must be able to lift up to 15 pounds at times</b></p><p><b>Other Details</b></p><p><b>This is a full-time position based out of DTLA.</b></p><p><b>We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.</b></p><p><b>IGS Solutions LLC is committed to employing a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</b></p><p><b>Accommodations are available upon request for candidates taking part in all aspects of the selection process.</b></p><p><b>One last note: the chosen applicant will be required to successfully complete background and reference checks.</b></p><p><b>Due to Covid-19, we are doing everything we can to keep our team and customers safe. This means individual offices or widely spaced workstations. We also provide extra masks, shields, hand sanitizer, and gloves as needed. We are an essential business and we require our team to work in the office.</b></p><p><b>We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</b></p><p><b>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</b></p><p>Job Type: Full-time</p><p>Pay: $16.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Ability to commute/relocate:</p><ul><li>Los Angeles, CA 90033: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"IGS Solutions LLC","logoUrl":"/logos/igs-solutions-llc-345c6205d011c0ae1e37e4ad77edb1b1.png"},"location":{"country":"United States","address":"Los Angeles, CA 90033","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/igs-solutions-llc/customer-service-representative-cannabis-industry/4e6f6b07b65785128607c8ee8c548667","title":"Customer Service Representative - Cannabis Industry","hash":"4e6f6b07b65785128607c8ee8c548667","postingUrl":"https://www.indeed.com/job/customer-service-representative-cannabis-industry-89253b048347efdf"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p><b>Overview:</b></p><p>If you’re looking for a predictable job at a big established company, you can stop reading now. If you’re interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading!</p><p><b>About the Company:</b></p><p>Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZE’s best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>Texas (DFW area) Colorado (Denver and Colorado Springs Arizona (Phoenix) Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency. Answer real-time requests via phone or chat, creating tickets in our ticket system. Escalate tickets to Tier 2 in a warm hand-off as needed. Learn our data migration process for new customers and perform data migrations as needed. Contribute to the BLAZE customer support knowledge base by authoring educational support articles. Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help. Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product. Educate customers on best practices specific to their business needs Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions. Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>Proven track record of production Bachelor's degree 2-5 years of experience in software technical support Ability to work from home with full efficacy Quiet place to work with a solid internet connection Excellent communication skills as a remote employee Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets. Self-motivated with the ability to work well both independently and within a team.</p><p><b>Bonus Points:</b></p><p>Cannabis industry experience in cultivation, distribution, or dispensary/delivery Experience in supporting a delivery service or inventory management SAAS solution SAAS startup experience a plus QA or software testing experience</p><p><b>Benefits and Perks:</b></p><p>Health, Dental, Vision, Life, Disability, 401K Work from home Paid time off (Vacation, Sick, Holidays) Competitive salary A real chance to help shape the growing cannabis industry Work with smart people in a fast-paced environment</p><p>Remote Work with Corporate Offices Located in Newport Beach, CA.</p><p>Powered by JazzHR</p><p>ZhKTAcHg0i</p></div>","company":{"companyType":"Private/Growth","name":"BLAZE","logoUrl":"/logos/blaze-838bb78e87cd13284505f57479271443.png"},"location":{"country":"United States","address":"Dallas, GA, USA","city":"Dallas","stateProvince":"GA"},"frontendLink":"/job-posting/blaze/technical-support-agent-tier-1-saas/988286259413f572fc73ef987774e9bd","title":"Technical Support Agent - Tier 1 (SaaS)","hash":"988286259413f572fc73ef987774e9bd","postingUrl":"https://www.whatjobs.com/jobs/Technical-Support-Agent/Dallas/543811189"},{"employmentType":"Part-time","postedOn":"14 days ago","description":"<div><p>We are looking to employ a knowledgeable and experienced Budtender at The Kure Cannabis Society to assist customers in selecting suitable cannabis products. The responsibilities of the Budtender include greeting and welcoming customers, informing the manager of customer complaints and operational issues, and sharing firsthand experiences of cannabis products to address customer concerns. You should also be able to answer customers’ questions regarding the different strains of cannabis and methods of consumption.</p><p>To be successful as a Budtender, you should keep abreast of the latest developments in cannabis laws to maintain legal compliance. Ultimately, and outstanding Budtender should be able to demonstrate excellent communication and customer service skills by ensuring that customers are well-informed and satisfied with their purchases.</p><p><b>Budtender Responsibilities:</b></p><p>• Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.</p><p>• Keeping abreast of new cannabis products on the market as well as the latest industry trends through trade shows and research.</p><p>• Processing customers' payments using the dispensary's Point of Sale (POS) system.</p><p>• Ensuring that the dispensary is clean and well-organized at all times.</p><p>• Educating customers on the safe use of their selected cannabis products.</p><p>• Correctly weighing, packaging, and labeling cannabis products as required.</p><p>• Checking customers' identification documents to verify that they are of legal age.</p><p>• Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.</p><p>• Must be available Weekends and Evenings.</p><p>Part-time hours: 10-25 per week</p><p>Job Type: Part-time</p><p>Salary: $15.00-$19.00 per hour</p><p><b>Schedule:</b></p><p>• 8 hour shift</p><p>• Day shift</p><p>• Holidays</p><p>• Night shift</p><p>• Weekends</p><p><b>Experience:</b></p><p>• customer service: 1 year (preferred)</p><p><b>Work remotely:</b></p><p>• No</p></div>","company":{"companyType":"Private/Growth","name":"The Kure Cannabis Society","logoUrl":"/logos/the-kure-cannabis-society-451fcf29985157f6cd32ad3f65ec7b48.png"},"location":{"country":"Canada","address":"Canada"},"frontendLink":"/job-posting/the-kure-cannabis-society/customer-service-representative-budtender/7a9b0e5ebd005cece5f34514b47a513d","title":"Customer Service Representative/Budtender","hash":"7a9b0e5ebd005cece5f34514b47a513d","postingUrl":"https://jobs.laimoon.com/jobs/externalview/27915013"},{"employmentType":"Full-time","postedOn":"4 hours ago","description":"<div><p><b>CSR Job Listing</b><br /><b>About WebJoint: </b><br />WebJoint is a leader in the field of cannabis delivery software, currently serving more than a third of licensed and operating cannabis deliveries in California. In a blooming industry that is expected to grow to $41.5 billion in retail sales by 2025, this company has processed more than $161 million worth of orders in California alone and seeks to expand its operations to all legalized cannabis states. WebJoint is currently expanding into various states across the country and offers an all-in-one system that retailers use to manage their business including, but not limited to: eCommerce, inventory management, driver logistics, and compliant reporting with required seed-to-sale, track-and-trace systems.</p><ul><li><b>Proven concept: </b>More than a third of currently operating cannabis delivery companies in California use WebJoint to manage their business operations.</li></ul><ul><li><b>Exploding industry: </b>The cannabis market is expected to reach $41.5 billion by</li></ul><p>2025, with delivery being the fastest-growing segment.</p><ul><li><b>Growing company: </b>WebJoint has seen a 346% YoY increase in orders delivered through their platform, with 1.9 million deliveries completed in 819 different</li></ul><p>Californian cities and counting.</p><p><b>The Role / Responsibilities: </b></p><ul><li>Train and onboard new customers handed off by the sales department.</li></ul><ul><li>Build and nurture customer relationships. Regularly meet with your customers to understand their needs, and upsell them on features as necessary.</li></ul><ul><li>Represent your customer needs to the Product Management Team.</li></ul><ul><li>Create processes, procedures, and tactics to help reduce customer churn. If there is churn, make sure you accurately document the reasoning.</li></ul><ul><li>Construct strategies around delivering helpful content (tips and tricks, new features, SOPs)</li></ul><ul><li>Maintain HubSpot data changes, record keeping, and overall accuracy for assigned clients.</li></ul><p><b>Qualifications: </b></p><ul><li>Bachelor’s Degree in Computer Science, Marketing, or related field</li><li>A genuine interest in helping businesses be successful and a commitment to continuous improvement.</li></ul><ul><li>2+ years of previous experience in customer success (SAAS) or management in cannabis retail. The ideal candidate would have both, specifically with delivery operations.</li></ul><ul><li>Experience with an in-house CRM tool such as Salesforce, Hubspot, etc.</li><li>Proven record of helping customers hit their goals.</li><li>Proficient in Microsoft Office Suite, specifically Excel and PowerPoint</li><li>Knowledge of customer service practices</li><li>Technical aptitude and ability to learn software programs</li><li>Strong time management, leadership, and organizational skills</li><li>Exceptional ability to communicate and foster positive business relationships</li></ul><ul><li>Proficiency in verbiage for eCommerce and website building softwares ie.</li></ul><p>WordPress, Squarespace, etc.</p><p><b>Work Environment / Schedule: </b></p><p>Remote work with occasional in-person meetings.</p><p>Monday - Friday, 9:30am - 6:30pm</p><p><b>Compensation: </b>$18-20/hour</p><p>Job Type: Full-time</p><p>Pay: Up to $20.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Paid time off</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>COVID-19 considerations:<br />The whole team has transitioned to work from home.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 2 years (Preferred)</li></ul><p>Work Location:</p><ul><li>Fully Remote</li></ul><p>Work Location: Remote</p></div>","company":{"name":"WebJoint"},"location":{"address":"Remote"},"frontendLink":"/job-posting/webjoint/customer-success-representative/f1ab743f44d536bc353d72b43b0bdcae","title":"Customer Success Representative","hash":"f1ab743f44d536bc353d72b43b0bdcae","postingUrl":"https://www.indeed.com/job/customer-success-representative-6e80b3b02c72fc14"},{"employmentType":"Permanent","postedOn":"18 days ago","description":"<div><p><b>Basic Function: </b></p><p>Under the direction of the Store Manager, the main role of this position is to provide a superior customer service experience to every person that enters the store. You will be responsible for greeting each customer, inquiring about their needs, providing the education they require to make a well-informed purchase. The expectation is that every customer will be 100% satisfied, guaranteed to return. This position may rotate from floor to checkout, therefore accurate entry of orders into the POS system, dispensing change and receipts and balancing the till at the end of the shift is required.</p><p><b>Responsibilities &amp; Tasks: </b></p><p>1. Develop and maintain strong customer service skills.</p><p>2. Maintain up to date knowledge of all products being sold in the store so that you can educate customers on cannabis products and accurately relay information.</p><p>3. Maintain confidentiality and privacy of company business and customer information.</p><p>4. Double check every order for accuracy with the customer.</p><p>5. Navigate the POS system, provide accurate change and receipts and balance till.</p><p>6. Sign in and out of shift to ensure proper reconciliation of hours.</p><p>7. Comply with all company policies and procedures, code of conduct and government legislations.</p><p>8. Promote the safe use of cannabis.</p><p>9. Contribute to the cleanliness of store by assisting with shift cleaning tasks.</p><p>10. Maintain a healthy and safe workplace at all times or take corrective action.</p><p>11. Work co-operatively with others in a team orientated approach.</p><p>12. Participates in training and professional development as required.</p><p>13. Represent the company in a professional manner at all times.</p><p>14. Participates in team meetings.</p><p>15. Participates in monthly meeting with supervisor.</p><p>16. Communicate in a professional manner at all times.</p><p>17. Utilize the problem solving model to address any conflicts that may arise.</p><p>18. Remain abreast on all internal communication forums.</p><p>Job Type: Permanent</p><p>Salary: $17.00 per hour</p><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Weekends</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul><p>Licence/Certification:</p><ul><li>Cannsell License (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Cannabis Supply Company"},"location":{"country":"Canada","address":"Kitchener-Waterloo, ON","city":"Kitchener-Waterloo","stateProvince":"ON"},"frontendLink":"/job-posting/cannabis-supply-company/customer-service-representative/8c49ce8d0e9c9676d4df740a548f3b94","title":"Customer Service Representative","hash":"8c49ce8d0e9c9676d4df740a548f3b94","postingUrl":"https://ca.indeed.com/job/customer-service-representative-3c0b302961c2518d"},{"employmentType":"Full-time","postedOn":"15 days ago","description":"<div><p>Call Center Floor SupportDescriptionJob Title: Call Center Floor Support Department: Call CenterReports To: Call Center Support Team LeadFLSA Status: Regular Non-ExemptSalary: $15.00 per hourLocation: Clearwater, FL - This is NOT a remote position. You MUST sit at our Clearwater Call CenterROLE SUMMARY The Call Center Floor Support provides daily assistance and coaching to Inbound Care Consultants by answering questions and giving them feedback to maximize call center performance.KEY DUTIES AND RESPONSIBILITIES Assist Inbound Care Consultants by answering questions and providing guidance and feedback Responsible for handling call escalations, as needed Keep management informed on issues and problems Monitor and ensures Inbound Care Consultants are remaining on task Ensure adherence to company policies, procedures, and guidelines Handle patients' calls, as needed, to support queue and service levels Answer bat phone calls and messages Provide timely responses to emails on the Call Center Leadership Team inbox Handle patients' questions and complaints via chat Keep current with company and call center updates Handle Patient Issue Template entries, as needed Complete end-of-day reports Assist with special projects and performs other duties, as assigned.Position RequirementsSKILLS AND QUALIFICATIONS High-school diploma or equivalent (GED) Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form Must be able to work effectively without supervision and in a team environment providing exceptional customer service Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion Able to understand and follow written/oral instructions, strong attention to detail and organizational skills Ability to respectfully and politely interact with customers and team members Basic understanding of Microsoft Word, Excel, and email Strong work ethics, including exemplary attendance Able to communicate in conversational English in order to work effectively with customers and team members, operate electronic equipment (computer, laptop),?comprehend safety procedures,?and utilize telecommunication devicesADDITIONAL MINIMUM QUALIFICATIONS Must possess a valid driver's license and a clear driving record Must be able to pass a level 1 and level 2 background check and drug screening Must be at least 21 years of age Must possess the mental and physical capacities necessary to perform the job dutiesPHYSICAL REQUIREMENTS Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stooping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks Must have visual acuity with/without job aids to perform activities such as; reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise)WORK SCHEDULE 40 hours weekly with flexible hours depending on store needs. Must be available to work occasional evenings, weekends, and holidays.Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure the requirements of this position can be fully met. Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient base that we respectively serve. To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients which may exhibit opportunities to assess the situation and apply meaningful service. In addition, must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve's objective in serving our patient base with excellent customer service.Equal Opportunity Employer - Trulieve Supports a Drug-Free WorkplaceFull-Time/Part-TimeFull-Time ShiftVarious Shifts Level 2 Background check requiredPositionCall Center Floor Support DivisionTrulieve, INC Close DatePost Internal Days0 Number of Openings5 Number Filled0 Exempt/Non-ExemptNon-Exempt Req NumberCAL-21-00039 Open Date7/26/2021 LocationCall Center EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications</p></div>","company":{"website":"trulieve.com","companyType":"Public/Established","name":"Trulieve Cannabis","logoUrl":"/logos/trulieve-1d76a294c42e35e1fad949d6f74742d9.png"},"location":{"country":"United States","address":"Clearwater, FL, USA","city":"Clearwater","stateProvince":"FL"},"frontendLink":"/job-posting/trulieve-cannabis/call-center-floor-support/98e6ea372c07690fc6464ee31bb908d7","title":"Call Center Floor Support","hash":"98e6ea372c07690fc6464ee31bb908d7","postingUrl":"https://www.recruit.net/job/call-center-jobs/03BAECA5C581253A"},{"employmentType":"Full-time, Permanent","postedOn":"20 days ago","description":"<div><p><b>Company description</b></p><p>Bongs &amp; Such and Bongs and Such Plus are local shops in Calgary that cater to the cannabis industry. Bongs and Such is a head shop where we sell smoking paraphernalia and have been catering to Calgarians for 15 years.</p><p>Bongs and Such Plus is a Cannabis store that opened as soon as Cannabis became legal in Canada.</p><p><b>Job description</b></p><p><i>Are you looking for an amazing career? We are Hiring!</i> <i>We are looking for individuals who are motivated with a drive to succeed within the company. If you are interested in being a part of a fast growing organization and are looking for a career in retail, you've come to the right place!!</i></p><p><i>At Bongs and Such and Bongs and Such plus you can expect to work beside knowledgeable teammates in an environment where we aspire to provide exceptional customer service and product knowledge. </i></p><p>Requirements:</p><p>· All applicants must be of legal age</p><p>· Excellent customer service skills</p><p>· Must have Cannabis QCW</p><p>· Inter personal skills</p><p>· Willing to travel to all locations</p><p>· Ability to work independently</p><p>· Punctual</p><p>General Duties:</p><p>· Opening and Closing of store locations</p><p>· Opening paperwork</p><p>· Closing paperwork</p><p>· Operating the till</p><p>· Assisting customers</p><p>· Cleaning and restocking</p><p>· Product Knowledge (in house training)</p><p><i>If you think this would be a place that you would love to work at and meet all of the above requirements; then we would love to hear from you.</i></p><p>Job Types: Full-time, Permanent</p><p>Salary: $15.00-$16.00 per hour</p><p>Additional pay:</p><ul><li>Overtime pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekends</li></ul><p>COVID-19 considerations:<br />Common surfaces are sanitized regularly.</p><p>Experience:</p><ul><li>sales: 1 year (preferred)</li><li>customer service: 1 year (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Startup","name":"Bongs and Such / Bongs and Such Plus","logoUrl":"/logos/bongs-and-such-bongs-and-such-plus-cffb3f71094490fe7c14f4396b4860d6.png"},"location":{"country":"Canada","address":"Calgary, AB","city":"Calgary","stateProvince":"AB"},"frontendLink":"/job-posting/bongs-and-such-bongs-and-such-plus/cashier-customer-service/b6513729bcd0909f84cdd03245ea6cde","title":"Cashier/Customer Service","hash":"b6513729bcd0909f84cdd03245ea6cde","postingUrl":"https://ca.indeed.com/job/cashiercustomer-service-0058cf41f54fef4f"}]